Sustainability
Working towards a better tomorrow

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Our approachto sustainability
Corporate responsibility values are
deeply ingrained in Mandarin Oriental’sculture, and sustainability implications arecarefully considered with each and every
decision across the Group.
One of our guiding principles at Mandarin
Oriental is ‘acting with responsibility’, andwe have established a programme to direct
our efforts towards the wellbeing of theplanet, of communities and of individuals.

Our ambitious goals include all of
our hotels being single-use plastic free,
as well as expanding our responsible
procurement goals to cover key
categories of seafood, coffee, tea,vanilla, cocoa, sugar and cage-freeeggs. As of December 2022, we arepleased to report all our hotels are 99%
single-use plastic free and we continue
to strive to achieve our other goals.

TORSTEN VAN DULLEMEN,GROUP DIRECTOR OF SUSTAINABILITY
GENERAL MANAGER OF MANDARIN ORIENTAL HYDE PARK, LONDON
AND AREA VICE PRESIDENT OPERATIONSSUSTAINABILITY 2023

3Acting withresponsibilty
Mandarin Oriental, New York
recognises the environmental, socialand governance risks and opportunities
associated with our business and proactively
manages them.
Whilst we can never claim that the hospitality
industry is, or ever will be a sustainableindustry, we have a responsibility to reduce ournegative, and increase our positive, impact.
Although we are a small player in the world of

hospitality, we have a responsibility to use thestrength of our brand to amplify our message
and put pressure on all our stakeholders andpartners to simply do the right thing.
We strive to create a better future for thenext generation. We do this by protecting
the environment, our people, and thecommunities we serve.

MARCEL THOMA
GENERAL MANAGER OF MANDARIN ORIENTAL, NEW YORK
AND AREA VICE PRESIDENT OPERATIONS06

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Our Mission& Efforts
Our Mission

Our Effort

Mandarin Oriental, New York is dedicatedto contribute to the enrichment of thelocal community, managing environmental
impacts responsibly, and ensuring
compliance with environmental regulations
while continually striving for sustainability
to benefit the planet, colleagues, guests, andcommunities.

Mandarin Oriental is dedicated totransparently sharing its progress in luxury
hospitality sustainability, aiming to inspireothers while adhering to deeply ingrained
corporate responsibility values andambitious goals like achieving plastic-freestatus and responsible procurement.

SUSTAINABILITY 2023

Our maingoals
at Mandarin Oriental, New York5

R ESPONSIBLE
PROCUR EMENTWASTE
M ANAGEMENTPAPERR EGUL ATION &TR ANSPAR ENCY

A commitment to source our key
food and beverage categories only
from certified suppliers. Validation
ensures compliance with Mandarin
Oriental Hotel Group’s code ofconduct, including seafood, coffee,tea, vanilla, cocoa, sugar andcage-free eggs.

We aim to reduce energy intensity
and carbon footprint through waste
reduction and energy efficiency.

A revised paper use strategy throughout the hotel, and where paper use isunavoidable, ensure the use of 100%
sustainable-certified paper.

To ensure transparency,
sustainability targets andperformance is independently
reviewed by LRQA. Performanceis included in annual balance
scorecard, a key performanceindicator for senior management.

WATER CONSUMPTIONSOCIAL IMPACTENDANGER ED SPECIESSINGLE USE PL ASTIC

Acknowledging the exceptional
strides made towards sustainability,
particularly in the conscious reduction of water usage. Also considering
measures to re-use water.

We maximise social and economic benefits for
our local community, responsibly managing
our environmental impact and fulfilling oursocial commitments across operations andsupply chains. To support this, every colleague
has one paid off day a year for a community
engagement activity of their choice.

Endangered seafood species eliminated from menus based on WWF
Endangered Seafood Guide.

99% single-use plastic eliminatedby end of 2021.

SUSTAINABILITY 2023

6The role of ourcolleagues
Our colleagues are at the very heart of everything we are trying
to achieve through our sustainability efforts. Over 400 colleagues
work to ensure that all sustainability practises are understood andexecuted at the highest level. This sustainable working journey starts
from the moment colleages enter the building on their first day ofwork.

06

1

During a two-day orientation, colleagues learn about the company´shistory and hotel operations.

2

Each colleague undergoes a session on company sustainability
practices and goals to understand the reasons behind certain
processes and their role in them.

3To strengthen their knowledge, the hotel now requires all colleagues
a mandatory eLearning sustainability course.

4Colleagues are encouraged to share sustainable practices and ideas on
our internal social media platform, Beekeeper. This fosters a cultureof sustainable working and encourages collective improvement.

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Our case studies
in practice
We are very proud of the initiatives our colleagues have
implemented to help us on the path to achieving our goals.

Single-use plastic elimination
In the community
Technology in practiceSustainable transportation
Beehive adoption

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CASE STUDY

Single-use Plastic
Elimination
Although within the hotel we are 100% singleuse plastic free, there are external elements wecannot control - packaging in the supply chain
for example - which makes us nearer 99%
single-use plastic free.
However, in our quest to become 100% singleuse plastic free, we have considered innovative
solutions to everyday single-use plastic problems
within our walls, and we work collaboratively
with our suppliers to find solutions that work forall parties.

• We offer wooden key cards and is one of thepilot hotels in the Mandarin Oriental HotelGroup to adapt its use.
• Our Shampoo, Conditioner and Body Wash
are all luxuriously displayed in refillable
bottles. If a guest requests bathroom amenities
in bottles, these are provided in aluminium
tubes.
• Our bedroom teas are supplied in sustainable,single-use plastic free, packaging.
• Our bedroom slippers are not just single-use
plastic free but a product that can be used
time after time.

SUSTAINABILITY 2023

9CASE STUDYIn theCommunity
Mandarin Oriental Hotel Group actively
supports the local community throughpartnerships with organisations. In
Mandarin Oriental, New York we encouragecolleague volunteerism by offering a full paid
day to commit of charity work per-colleague,
exemplifying a dedication to societal welfare.
Since 2004, we have supported City Harvest
to provide food for the local homelesspopulation. In 2023, our colleagues
contributed over 500 volunteer hours withthem and other non-profit organizations,

including projects that support LGBTQ+
health, senior citizen care, and local park
clean-up.
Apart from organizations we volunteer with,
we provide linen donations to shelters andThanksgiving turkey donations to local law
enforcement. These grassroot initiatives are
all aimed to support and nurture the local
community in which we operate.

SUSTAINABILITY 2023

10CASE STUDYTechnologyin Practice
Mandarin Oriental Hotel Group has a partnership with sustainability
consultancy, Greenview, and use their software to enable the teams tomanage, review and assess all sustainability related data in one portal.
The hotel also features LED lighting throughout the hotel in all guest
rooms, common area, meeting and event spaces, and back of house. We
also implemented water flow restrictors in all showerheads, ensuring weare providing energy and water efficient solutions every day.

SUSTAINABILITY 2023

11CASE STUDY

Sustainable
Transportation
Mandarin Oriental, New York launched a local bike program that offers
a refreshing, eco-friendly way for guests to explore Central Park and thehotel’s neighborhood.
Additionally, we have added a fully electric house car to bring guests totheir destination. These are both complimentary services that allow us toreduce carbon dioxide emissions.

SUSTAINABILITY 2023

12CASE STUDY

BeehiveAdoption
Mandarin Oriental, New York adopted beehives in Queens, NYto promote local pollination and biodiversity, which enhances
ecosystem health while supplying honey for the pastries we serve.

SUSTAINABILITY 2023

13A look at 2023

Click here to view the full2023 Sustainability Report

Click here to listen the full2023 Sustainability Report

We use Greenview Portal as our sustainability data
management system, and all our hotels are in progress ofaligning with the robust industry criteria set by Global
Sustainable Tourism Council (GSTC).

Continuing our responsible procurement endeavours from2021, our key priority categories of endangered seafood,coffee, tea, cocoa, vanilla and paper achieved 100%
responsible sourced status.

At a company level, we have continued our hard work ofeliminating 99% of single-use plastics across all operationsin 2023 where possible.

Energy audits provide insights to hotel operations, which
inform recommended strategies and efficiency projects.

SUSTAINABILITY 2023

GreenGuideto NYC

We encourage guests to support oursustainability proposition during theirvisit to Mandarin Oriental, New York.
Beyond our walls, there are multiple
ways to go green and have a more ecofriendly approach to travel, as suggested
by NYC Tourism.

14USE M ASS TR ANSITTAK E A BIK E OR
WA LK ING TOURV ISIT GR EEN
L ANDM AR KS

EAT AT FAR M-TOTABLE R ESTAUR ANTS

New York is a great city for biking andwalking, with an extensive system ofbike lanes and paths. At Mandarin
Oriental, New York, we offer
complimentary bike usage and accessto a walking tour to enjoy Central
Park and our neighborhood. Ask ourConcierge for more information.

Explore the parks and outdoor spacesof the city. Central Park is a short
2-minute walk from the hotel where
you can wander its forest paths orenjoy a picnic. Visit the High Line
which is an urban park that wastransformed from an abandoned railway.

Reduce your carbon footprint whilepleasing your palate at restaurantsthat celebrate sustainably sourced
and locally grown foods. Ask ourConcierge for dining recommendations during your stay.

R EDUCE WASTER ECY LCE

HELP US GO GR EEN

Cut down trash as much as you can.
Eat at a restaurant instead of doingtakeout, which often entails single-use
disposable plastic; and when you do,skip plastic straws. Enjoy one of themajor fashion capitals of the worldand bring a tote bag when shopping.

There are numerous recycling
receptacles along NYC sidewalks.
Visitors can contribute to the city’s
2030 zero waste goal by making sure
you follow the paper, plastic and metals
recycling policy of the bins

You can help our sustainability efforts byturning off the AC and lights when you goout or taking shorter showers.

DR INK FROMR EUSABLE CANTEENSNYC Subways are ideal for a lowcarbon footprint travel option thatcan get you almost everywhere in
the five boroughs of New York. A
2012 report shows that the average
mass transit rider prevents 10 poundsof greenhouse gas emissions for theequivalent of a car ride.

New York City’s tap water is sourced
from reservoirs upstate and is offamously good quality. A New
York Times article named it “thechampagne of drinking water.” While
traveling, carry your own reusable
container to fill up at fountains andfrom taps.

Every day we strive to ensure a better future for the next generations;protecting the environment, people, and communities are thefundamental pillars to which we devote our efforts every day.
“Doing the right thing”