Octet SF3 SPR®

Service Plans

Simplifying ProgressOctet® SF3 SPR
Service Plans

Optimizing Instrument
Performance

The next generation Octet® SF3 SPR platform has been
specifically designed to deliver an exceptionally robust,high-throughput surface plasmon resonance (SPR)
solution to meet today’s aggressive drug discovery
demands. To maximize instrument productivity and runtime, a range of different service plans are available toensure that your research has all the necessary tools tofacilitate the next major scientific breakthrough.

Detecting potential issues with your instrument before they
develop into future problems is crucial in order to maximize
instrument run-time and longevity, maintain productivity andreduce overall costs. During each preventative maintenancevisit, our Sartorius service engineers will run a high numberof functional, verification and performance tests on yourinstrument to identify any initial signs of wear and tear, with thesubsequent replacement of all affected parts depending onservice plan. Thus, any disruption to your research and experimental schedule will be minimized and the possibility of futureinstrument errors or failures greatly reduced.

Octet® SF3
Preventative Maintenance
Product Number: 84MAFF3----

What’s included:
Single service on-site visit
Essential firmware and software updates to 		the latest versions
Flow cell and optical assembly maintenanceSyringe, covers and filter consumable replacement
General instrument inspection

Maximize Instrument
Run-Time2-----

Fluidic cleansing and decontamination
Pump inspection and maintenance
Verification of sample plate alignment
Sensor chip insertion verification
Field quality control
Test result checklist

ReducedMaintenance Costs

Range of Different
Service Contracts

Maintaining Regulatory
Compliance
Regular instrument evaluation and maintenance is crucial
in order to observe full regulatory compliance. Sartorius
has a rich history in ensuring all platforms conform to thenecessary regulatory criteria and guidelines through ourflexible compliant service solutions, with the new Octet®
SF3 SPR platform proving no exception. Operational
compliance (OQ) provides all necessary documentation todemonstrate that your instrument adheres to pre-defined
operating specifications. Full test results are subsequently
provided to ensure a comprehensive audit trail of yourinstrument’s performance and qualified state.

Octet® SF3
IQOQ Service
Product Number: 84QAFF3

Octet® SF3 PMOQ Performance
Certification Service
Product Number: 84MEFF3

What’s included:
Single service on-site visit
Performance installation qualification
Performance operational qualification post-installation
Full IQOQ documentation

What’s included:
Single service on-site visit
1 yearly preventative maintenance, same as thefoundational PM
Service engineer time, labor and travel included
Performance operational qualification with OQ certification
All service parts covered 100%---Comprehensive
Service Traceability----

IQOQ and PMOQOptions

Full Qualification
Certification Available

3Full ServicePlan Offerings
Full regulatory compliant service plans offer the goldstandard in preventative maintenance. Both the Octet®
SF3 Performance Assurance and Compliance Assurance
plans offer all the benefits of a yearly preventative
maintenance visit with unlimited service on-site visits, andinclude service engineer time, labor and travel, as well as
all service parts as standard.

While the Performance Assurance plan offers acomprehensive performance verification, the Compliance
Assurance plan requalifies all performance criteria with fulloperational quality (OQ) certification.

Octet® SF3 Performance
Assurance Plan
Product Number: 84MCFF3

Octet® SF3 Compliance
Assurance Plan
Product Number: 84MDFF3

What’s included:
12 month service contract
1 yearly preventative maintenance
Unlimited service on-site visits
All service engineer time, labor and travel covered 100%
All service parts covered 100%
Instrument performance verification

What’s included:
12 month service contract
1 yearly preventative maintenance
Unlimited service on-site visits
All service engineer time, labor and travel covered 100%
All service parts covered 100%
Performance operational qualification with OQ certification-----

Fully Comprehensive
Service Cover4-----

Unlimited Service
On-Site Visits

Verification andQualification Options

Essential ServiceOptions
Ensure a seamless transition from instrument purchase toexperimental set up. Our fully trained service engineers
will run a high number of on-site testing protocols toensure that the instrument has been fully optimized,
installed and tested according to pre-determined
qualified assurance (QA) criteria. For new instrument
installations, our experienced field application scientists
will help guide you through basic assay set-up according

to your specific protocol requirements to ensure you canmake a rapid start.

Octet® SF3Installation
Product Number: 84IAFF3Octet® SF3 On-SiteEssential Plan
Product Number: 84MBFF3

What’s included:
Single service on-site visit
PC set-up and software updates
Sensor chip installation and validation
System initialization and initial hydration
Instrument performance verification
Sensor chip leak test

What’s included:Service engineer labor and travel covered 100%
Unlimited service on-site visits
All instrument parts discounted by 50%
Instrument performance verification-----

Service andApplication Support

The On-Site Essential Plan offers researchers the option ofbooking engineer time, travel and labor for as many visits as
required over the course of a 12 month period, with service
parts discounted by 50%.

---Fast Turnaround
Times

Performance
Verification

5Sartorius Octet® SF3 SPR
Service Plans at a Glance
Octet® SF3
Installation

Octet® SF3
IQOQ ServiceOctet® SF3
Preventative
MaintenanceOctet® SF3
PMOQ
Performance
Certification
ServiceOctet® SF3
Performance
Assurance
PlanOctet® SF3
Compliance
Assurance
PlanOctet® SF3
On-SiteEssential
Plan

84IAFF384QAFF384MAFF384MEFF384MCFF384MDFF384MBFF3100%

100%

100%50%Single Service
On-Site Visit
12 MonthService Contract
Full Installation
Installation
IQOQ
Certification
Labor and Travel
Service Parts
1 Yearly
Preventative
Maintenance
Visit
Unlimited Service
On-Site Visits
Regulatory
CompliantCertification

6Sartorius Octet® SF3 SPR
Consumables at a Glance
Octet® SF3 SPR Consumables

Product Number

Octet SPR Vial, 2 mL (100 vials)

19-0140

Octet SPR Vial, 0.9 mL (100 vials)

19-0141

Octet SPR Vial, 7.5 mL (3 vials)

19-0142

Octet SPR Vial, 7.5 mL (1 vial)

19-0143

Octet SPR Plate Seal, 96 well PCR (pack of 5)

19-0102

Octet SPR Sample Rack Seal, 96 well (pack of 5)

19-0103

Octet® SPR Plate Seal, 384 well (pack of 5)

19-0104

Octet® SPR Plate Seal, Varied (pack of 5)

19-0105

Octet SPR Sample Rack Adaptor, Axygen 96 well, 450 µL (pack of 1)

27-0449

Octet SPR Sample Rack Adaptor, Axygen 96 deep well, 1 mL (pack of 1)

27-0448

Octet SPR Sample Rack Adaptor, Axygen 384 well, 240 µL (pack of 1)

27-0451

Octet SPR Sample Rack Adaptor, Axygen 96 well PCR (pack of 1)

27-0450

Octet SPR Sample Rack, 96 well, 0.9 mL (pack of 1)

19-0145

Octet SPR Clean Station Cover (pack of 1)

19-0106

Octet SPR Rear Reagent Rack Seal (pack of 5)

19-0107

Octet SPR Front Reagent Rack Seal (pack of 5)

19-0108

Octet® SPR Buffer Filter Replacement Cartridges, 10 µm (pack of 2)

19-0109

Octet® SPR Sample Rack Plate Adaptor, Greiner 384 deep well, 225 µL (pack of 1)

27-0454

Octet SPR Sample Rack Plate Adaptor, Greiner 96 well, 280 µL (pack of 1)

27-0455

Octet SPR Sample Rack Plate Adaptor, Greiner 96 well, 300 µL (pack of 1)

27-0456

Octet SPR Sample Rack Plate Adaptor, Greiner 384 well, 120 µL (pack of 1)

27-0453

Octet SPR Plate Seal, 384 square well (pack of 20)

19-0110

Octet SPR Plate Seal, 96 well (pack of 20)

19-0111

Octet SPR Sensor Cleaning Cards (pack of 6)

19-0114

®

®

®

®

®

®

®

®

®

®

®

®

®

®

®

®

®

®

®

®

7

North America
Sartorius Corporation
565 Johnson Avenue
Bohemia, NY 11716
USA
Phone +1 888 OCTET 75or +1 650 322 1360
Email: orders.US07@sartorius.com

EuropeSartorius Lab Instruments GmbH & Co. KG
Otto-Brenner-Strasse 2037079 Goettingen
Germany
Phone +49 551 308 0
Email: euorders.UK03@sartorius.com

Asia Pacific
Sartorius Japan K.K.
4th Floor, Daiwa Shinagawa North Bldg.
1-8-11, Kita-Shinagawa 1-chome
Shinagawa-Ku
Tokyo 140-0001
Japan
Phone +81 3 6478 5202
Email: orders.US07@sartorius.com

Find out more: www.sartorius.com/octet-support
For questions, email: OctetServiceContract@Sartorius.com

Specifications subject to change without notice. © 2022. All rights reserved. Incucyte and all names of Sartorius products are registered trademarks and the property of Sartorius AG and/or
one of its affiliated companies. Octet-SF3-SPR-Service-Plans-Brochure-en-L--4061-RevA-Sartorius Status: 01 | 2022