Dave Mitchell and Associates Ltd. is a BC company established in 2000 that offers consulting
services for all aspects of public safety operations. Our client list includes fire departments andgovernments at the provincial, territorial, regional and municipal levels in British Columbia,
Alberta, Ontario, the Yukon and Northwest Territories. Our firm is independent and is notaffiliated with any technology, apparatus or other product vendors.
Our services include:
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master fire plans
fleet analysis
fire hall location studies
fire services reviews
GIS analysis
governance and bylaw reviews
executive recruitment
quality assurance programs
technology procurement, implementation and support
o Computer Aided Dispatch (CAD)o Record Management Systems (RMS)o Mobile communications including Mobile Workstations (MWS)o Fire Station Alertingplanning, assessment and implementation of 9-1-1 systems
public safety voice and data radio systems reviews
communication centre design
dispatcher recruitment and training
occupational health and safety reviews
organizational reviews and strategic planning
executive coaching
training including training centre review
inspections and audits
technical writing
disaster recovery/business continuity plans

Dave Mitchell and Associates Ltd.

Page 1Our consultants have a broad range of professional experience including municipal fire
department management, CAD and RMS system procurement and implementation, fire andpolice dispatch management, 911 PSAP operation, corporate law, radio engineering, board
governance and communication system auditing. We maintain memberships in and are affiliatedwith the NFPA, APCO, NENA, CITIG, the BC 911 Service Providers and CAMC, in addition to
the Fire Chiefs’ Association of BC.

ASSOCIATES
Dave Mitchell
Dave Mitchell retired as Division Chief, Communications in 1998 from Vancouver Fire andRescue Services (“VFRS”) following a career spanning 32 years. During this time he was
responsible for managing the emergency call taking and dispatch for the Vancouver andWhistler Fire Departments. In 1997 he managed the transition of dispatch service for the fiveFire Departments on the Sunshine Coast from an independent contractor, to VFRS.
In 1998, Dave was hired by E-Comm, Emergency Communications for Southwest BC as its first
Director of Operations. In this role he was a member of the founding senior management team,and was responsible for the transition of the Regional 9-1-1 Control Centre staff from the
Vancouver Police Department to its current location at 3301 East Pender in June 1999. By
June 2000 this included the management of approximately 200 call takers, dispatchers andteam managers in addition to a ULC listed alarm monitoring service.
He left E-Comm in June 2000 to work as a consultant, and since that time has managed thedevelopment of corporate, strategic and operational plans for a number of clients. In addition,
he has completed a number of fire hall location studies for clients throughout the Province,
provided transition management services to VFRS as it implemented a new Computer Aided
Dispatch system. In 2004, Dave provided technical advice to the Hon. Gary Filmon as part of
the Firestorm 2003 Review. In 2005, along with ICTconsult Inc., he conducted a full review of
the radio system for the fire departments on the Sunshine Coast Regional District and in 2006
he conducted a similar review for the Central Okanagan Regional District and in 2011 for the
Regional District of Okanagan Similkameen.
More recently, along with a number of associates he has conducted master fire plans for West
Vancouver, Saanich, North Vancouver District, Sidney, Spallumcheen/Armstrong, Port Moody,
Harrison Hot Springs, North Vancouver City, Squamish, Dawson Creek, and Pitt Meadows inaddition to managing major communications upgrades for E-Comm and the Regional District ofFraser-Fort George along with fire hall location studies for the Fort St. John, Crowsnest Pass,
Scotch Creek, Burnaby, Port Moody, Central Saanich and Pitt Meadows Fire Departments.
He has also led a number of communication centre reviews for clients such as the Prince
George Fire Department, the City of Lethbridge Public Safety Communications Centre, theRegional District of Okanagan Similkameen and the Toronto Fire Service. He has recently

Dave Mitchell and Associates Ltd.

Page 2conducted fire service reviews for the Comox Strathcona, Columbia Shuswap, Squamish
Lillooet, Comox Valley, Peace River, Kootenay Boundary and Alberni-Clayoquot Regional
Districts. He was retained by the Fire Commissioner to advise her office in connection with the
project in 2009 to develop a region-wide mutual aid agreement that encompassed the Olympic
corridor up to Whistler and more recently developed a fire services resource allocation strategy
in 2011.
Dave holds a Bachelor of Arts Degree (Geography) from Simon Fraser University in addition toa diploma from their Executive Management Development Program. He is past Chair of theBoard of Directors of the Vancouver General Hospital and University of British Columbia
Hospital Foundation, and is a past Director of the Justice Institute of British Columbia
Foundation, a member of the National Fire Protection Association, the National Emergency
Number Association, the Association of Public-Safety Communications Officials, the BC 911
Service Providers Association, the Fire Chiefs’ Association of British Columbia, the Canadian
Association of Management Consultants and is a member of the Public Safety Communications
Advisory Committee of Kwantlen Polytechnic University.

Cassandra Boone
Cassandra Boone was hired by E-Comm 9-1-1, the Emergency Communications Centre forSouthwest BC, in 1999 as a member of the Alarm Monitoring operation. In 2001, Cassandra
moved to E-Comm's Public Safety Team supporting the Altaris CAD (Computer Aided Dispatch)system as well as the Versaterm CAD and RMS (Records Management System) applications.
In 2002, she became the Mobile Application Specialist for E-Comm, coordinating and managing
all aspects of mobile workstations for both police and fire. Cassandra played a major role in the
procurement and implementation of mobile workstations for the Lower Mainland Police Records
Information Management Environment (PRIME-BC) agencies as well as the E-Comm Intergraph
Fire clients. Cassandra was promoted to the position of Public Safety Systems Coordinator at EComm in January of 2009. This position included overseeing a system with the following
components: Intergraph CAD (including I/Mobile, I/Netviewer, InterCAD with BCAS), Locution
Fire Station Alerting and FDM Records Management System (RMS). In this role, shecoordinated the implementation of Intergraph CAD for 24 fire agencies, and FDM RMS for 15
fire agencies. Cassandra left E-Comm to work as a consultant and has recently completed aseries of projects with the City of Lethbridge Public Safety Communications Centre (the“PSCC”), including a CAD upgrade, multi-agency Fire/EMS CAD transition, Fire Station Alerting
implementation, and moving the PSCC to a newly built building.
Over the past 12 years, Cassandra has developed extensive experience with police and fireservice CAD and RMS systems and has participated with the development of functionality,
integration and regression testing leading to system acceptance. She has worked with many
implementation and support teams. She has also been providing training to emergency services
members and dispatchers in CAD, RMS as well as other related systems. She has received aletter of commendation from the Assistant Deputy Minister and Director of Police Services of BC
and an Inspector's commendation from the Vancouver Police Department. Cassandra isDave Mitchell and Associates Ltd.

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currently a member of the National Fire Protection Association, the Association of Public-Safety
Communications Officials, the National Emergency Number Association and the CanadianInteroperability Technology Interest Group.

Wayne Humphry
Wayne is recently retired from Vancouver Fire/Rescue after a career spanning 31 years. During
this time, Wayne served in fire suppression, rising to the rank of Battalion Chief. He also worked
extensively with Vancouver Fire’s training division as an instructor and Division Chief between
1996 and 2009.
Based on his work in both roles he has extensive experience in fire rescue emergency
operations, specialty teams, logistical planning and budgeting, training and development,
facilitation, and project creation and management. In addition to his work with Vancouver Firehe has been an instructor at the Justice Institute of BC, at UBC’s Sauder School of Business aswell as for Capilano University.1
Wayne has developed in-house Officer Development seminars including ProBoard certified
programs for various career fire departments throughout the province, for Capilano University
and the Justice Institute of BC as well as a High-Rise Firefighting Manual and Operational
Guidelines.
He is an accredited instructor with the Fire Academy and his subject expertise includes Fire
Officer Level 1, 2 and 3 programs – Emergency Incident Management (BCERMS/ICS,Command Post and EOC operations, fire behavior, strategies and tactics); Incident Safety
Officer; and Live Fire Exercises Levels 1, 2 & 3. Wayne was also a Fire and Rescue Services
Subject Matter Expert for the JI’s Critical Incident Simulation Centre’s program development for
multi-agency, multi-jurisdictional incident management training.
Wayne has worked with Dave Mitchell & Associates Ltd. on the study examining the issues
related to the establishment of a fire department by the Columbia Shuswap Regional District in
the Kicking Horse Mountain region, the inspections and audits for the Regional District ofFraser-Fort George and the master fire plans for Dawson Creek and Squamish. In addition
Wayne teaches officer development and emergency incident management to a range of clientsin BC and Alberta including Calgary, North Vancouver District, Burnaby, Coquitlam and otherfire departments.
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Wayne has trained fire fighters and officers from a large number of fire departments in BC including:Adams Lake, Armstrong-Spallumcheen, Ashcroft, Barriere, Beaver Creek, Burns Lake, Celista, Chase,
Comox, Cowichan Bay, Cranbrook, Cumberland, Dawson Creek, Deep Bay, Enderby, Esquimalt, Fernie,
Fort St James, Fort St John, Golden, Kamloops, Kelowna, Langford, Langley City and Township, Logan
Lake, Loon Lake, Lumby, Malakwa, Mission, Nanaimo, North Saanich, Oak Bay, Peachland, Pemberton,
Port Alberni, Port Alice, Prince George, Princeton, Quesnel, Salmo, Sayward, Smithers, Sooke,
Squamish, Summerland, Terrace, Vernon, View Royal, West Vancouver, Whistler, Williams Lake,
Windermere and Yale.

Dave Mitchell and Associates Ltd.

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Geoff Lake
Geoff Lake is a fire services professional with over 33 years of operational and administrative
experience. He has extensive experience in budget analysis, strategic planning/analysis, project
management, executive leadership, contract negotiations and organizational change. Applying
this experience successfully, results in effective and practical business solutions fororganizations.
During his long and successful career in the City of Richmond’s Fire-Rescue Department, Geoffrose to the position of Deputy Fire Chief - Administration responsible for the Fire Prevention
Division, the Mechanical Division, the Public Education Division, and Communication/
Technology. He managed a $22 million annual budget and was responsible for the
procurement of capital equipment including fire apparatus and other fire services equipment.
From 2004 to 2007, Geoff oversaw the completion of two new fire halls, from the initial planningand budgeting stage through design and final construction. These complex projects included
conducting fire hall location studies, liaising with the city real estate agent to procure theproperty, and working with architects, planning and the city project manager to design andoversee construction of the facilities.
With responsibility for the communications and technology requirements of the Department,
Geoff oversaw the selection and implementation of the new Records Management System(RMS) and a new Computer Aided Dispatch (CAD) System. He took an active role in setting up
Project Fires, a jointly owned/operated fire services RMS currently hosted by E-Comm. In 2003,
under Geoff’s leadership, Richmond Fire Rescue took a lead role in the emergency services
Combined Events Radio Project. The project provided emergency personnel from all services
with the ability to communicate directly with each other prior to arriving on scene.
During his career Geoff had the opportunity to practice labour relations from the perspectives ofboth a union representative and a senior manager. These experiences have left him with aclear understanding of just what it takes to build and maintain healthy, respectful and beneficial
workplace relationships. As Deputy Chief he was responsible for overseeing and implementing
interpretation of the collective agreement.
Since retiring from the fire service in 2008, Geoff has been working as a consultant within the
public safety industry, including spending 13 months as Olympic Coordinator for Safety &Security for the City of Richmond 2010 Olympic Festival Site. He recently worked with DMA on
a project involving the inspections and audits of the Regional District of Fraser Fort George
volunteer fire departments and on the development of a Fire Services Emergency Resource
Mobilization Program for the Office of the Fire Commissioner. In addition, he has worked with
DMA on the development of several fire department reviews and master fire plans.

Ian MacDonald
Ian MacDonald is a former lawyer who practiced international corporate law in Canada and theUnited Kingdom. Ian started as a lawyer with Davies Ward & Beck in Toronto in 1990 andworked on large corporate transactions in Canada, including corporate financings, shareholder

Dave Mitchell and Associates Ltd.

Page 5agreements and corporate restructurings and corporate acquisitions. Ian became a partner inDavies Ward & Beck in 1994 and an equity partner in 1996.
After moving to England in 1998, Ian became managing partner of Arnander, Irvine & Zietman,
an intellectual property/litigation firm, and had a varied practice advising clients in respect ofcompany formation, shareholder and members’ agreements, corporate financing, governanceissues, and privacy matters. He also did extensive work on litigation files related to corporate
fraud.
Ian retired as a lawyer in January 2004 and returned to Canada, since which time he has acted
as a volunteer director on two boards, acting as the chair of the governance committee for both,and assisted various community groups in developing long term strategic and business plans.
Ian has previously worked with Planetworks Consulting Corporation on the Capital Region
Emergency Service Telecommunications project, conducting a full governance review of thatorganization.
Ian has worked with DMA for the past 10 years, working on almost all of the major fire andemergency service projects, including the recently concluded reviews of the Kootenay Boundary
Regional Fire Service and the Armstrong-Spallumcheen Volunteer Fire Department.
Ian is currently working on the Whitehorse, Sasamat and West Vancouver fire service projects.
In addition, he is providing advice to two public sector clients assisting with governance reviews
and reorganizations.

Patrick McPhillips
Patrick McPhillips retired in 2012 after a 35 year career with Coquitlam Fire/Rescue where heserved as professional fire fighter, Chief Training Officer and Assistant Chief of Operations. In
these roles Patrick was involved with all aspects of fire service training, safety and crew
management, fire investigations, fire inspections and emergency operations.
Since 2009, Patrick has been a Structure Protection Specialist for the Office of the Fire
Commissioner (the “OFC”). As part of a wildfire management team his duties include: working
as part of an Incident Command team; coordinating the management and deployment ofstructure protection trailers and crews; and the triaging and protecting of structures in the
wildland interface. As well, in 2012 he temporarily served as Fire Services Advisor (Coastal
Region) for the OFC where he assisted the public in fire code inquiries, conducted fire
inspections and fire investigations and delivered training. Patrick is experienced and qualified atdelivering a variety of forestry wildfire courses.
Recently, Patrick established the consulting firm, Pacific Wildfire Consulting, to provide advice
to communities and industry on forestry interface protection issues.

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Lorne Mutter
Lorne Mutter served over 30 years with VFRS retiring in late 2003 as the Division Chief,
Mechanics. He served in Fire Suppression, Fleet Maintenance and the Training Division where
he was a Training Officer, an instructor for VFRS at the Justice Institute of BC and the Acting
Division Chief, Training.
Lorne has Trades Qualifications in Commercial Transport Mechanics, Heavy Duty Mechanics,
Automotive Mechanics, and Motor Vehicle Inspection; until recently he was qualified as a
Master Emergency Vehicle Mechanic. During his tenure with VFRS he worked with the JusticeInstitute of BC and Surrey Fire developing the Emergency Vehicle Operations Program for BC
and developed the specifications used by VF&RS for the 18 pieces of heavy fire apparatus
purchased between 2006 and 2009. He has vast experience with the development ofrecommendations and specifications for fire apparatus and equipment, as well as thedevelopment of programs for their maintenance and upkeep. Lorne has just completed work on
reviewing the apparatus and equipment of the Squamish Fire Department, as part of the workon that Department’s master fire plan.

Melanie Smith
Melanie Smith worked for nine years as a police dispatcher for the City of Vancouver and duringthat time assisted in developing operational procedures, emergency procedures, andoperational disaster and recovery plans. In 1996, she assisted in developing the Request for
Proposal for the new CAD system for E-Comm and in 1999, was hired by E-Comm as one of
the first eleven Team Managers. As well as training and supervisory duties, she worked on theimplementation of the Altaris CAD system with responsibilities for data collection, training anddeveloping interface and functional design specifications with all participating agencies (Fire,
Police and Ambulance). She became the CAD Administrator, involving her in both operational
and technical aspects of the CAD system. Along with managing day-to-day support issues, she
successfully managed the transitions of Vancouver Fire (including all seven client agencies),
Port Moody Fire, Vancouver Police and B.C. Ambulance Service (Region 2) onto the E-Comm
CAD platform.
Melanie left E-Comm in 2003 to work as a consultant and has participated with a dispatch
review for the Saanich Fire Department. She has also worked with Northrop-Grumman/ PSI in
the training and implementation of the Altaris CAD and Command Point CAD systems. Melanie
assisted Dave Mitchell & Associates working with the Regional District Fraser-Fort George onan FDM CAD and RMS implementation for the fire services served by the Prince George
Fire/Rescue Service. Melanie has worked with the RCMP as the CAD Implementation
Coordinator for the Vancouver Island District area, as part of the RCMP PRIME-BC RMS
Renewal project. She has completed working on the quality assurance review with Toronto Fire
Services, a communication centre review for the City of Lethbridge and a Dispatch Centre and
CAD system review for Yukon EMS. Most recently, Melanie has assisted E-Comm in
implementing the Intergraph FireCAD project for the Lower Mainland. She continues to work

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with E-Comm transitioning new agencies onto the FireCAD project and also with the Project
FIRES RMS system. She has also provided project management services to the City of
Lethbridge Public Safety Communications Centre, for several projects including a CAD upgrade,
multi-agency Fire/EMS CAD transition, Fire Station Alerting implementation, and moving the
PSCC to a newly built building.
Melanie has completed the Law Enforcement diploma from Grant McEwan College (Edmonton)in 1981 and in 2006 received a Business Analyst diploma from Royal Roads University(Victoria). In 2010, Melanie completed the Advance BA certification from McMaster University.
She is currently a member of the National Fire Protection Association (NFPA), the Associationof Public-Safety Communications Officials (APCO), the National Emergency Number
Association (NENA), the International Institute of Business Analysis (IIBA) and the CanadianInteroperability Technology Interest Group (CITIG)

Dave Mitchell and Associates Ltd.

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CLIENTS
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Alberni-Clayoquot Regional District
BC Professional Fire Fighters Assn.
Burnaby Fire Fighters Union
Calgary Fire Department
Central Okanagan Regional District
Capilano Community Services Society
Central Saanich Fire Department
City of Abbotsford
City of Coquitlam
City of Port Moody
City of Prince George
City of Squamish
City of Vancouver
City of Vernon
City of West Vancouver
City of Whitehorse
Columbia Shuswap Regional District
Comox Strathcona Regional District
Coquitlam City Soccer Association
Coquitlam Fire/Rescue Department
CREST: Capital Region Emergency
Service Telecommunications Inc.
Crowsnest Pass Fire Department
Dawson Creek Fire Department
Delta Fire/Rescue Services
Douglas College: Criminology
E-Comm, Emergency Communicationsfor Southwest B.C.
Fire Chiefs’ Association of B.C.
Fort St. John Fire/Rescue Department
Fraser Valley Regional District Fire
Dispatch
Greater Victoria Fire Chiefs Association
Harrison Hot Springs Fire Department
International Association of Fire Fighters
Johnston Davidson Architecture +Planning Inc.
Justice Institute of B.C. - Fire Academy
Kamloops Fire/Rescue Services
Kelowna Fire/Rescue Department
Kootenay Boundary Regional Fire
Lethbridge Fire/EMS Services
Nanaimo Fire/Rescue
New Westminster Fire Department
North Okanagan Regional District
North Vancouver City Fire/Rescue
North Vancouver District Fire/Rescue

Dave Mitchell and Associates Ltd.

 Office of the Fire Commissioner (BC)o 2009 Olympic Corridor Mutual
Aid Review
o 2011 Olympic Corridor Mutual
Aid Review Phase 2
 Peace River Regional District Pitt Meadows Fire Department
 Port Alberni Fire Department
 Port Coquitlam Fire & Emergency
Services Port Moody Fire Department
 PRIMECorp – Police Records
Management Environment
 Prince George Fire Department
 Province of BC: Firestorm 2003 Review
 Qualicum Beach Fire Department
 Regional District of Fraser-Fort George
 Regional District of Kootenay Boundary Regional District of North Okanagan
 Richmond Fire/Rescue Saanich Fire/Rescue Services
 Saanich Police Department
 Saltspring Island Fire Department
 Sasamat Fire Department
 Sechelt Fire Department
 Seymour Community Services Society/
Parkgate Community Services Society
 Sidney Fire Department
 Spectra Energy
 Squamish Lillooet Regional District
 Sunshine Coast Regional District
 Toronto Fire Department
 Township of Spallumcheen/City of
Armstrong Fire Department
 Union of BC Municipalities
 Vancouver Fire/Rescue Services
 Vernon Fire/Rescue Department
 View Royal Fire/Rescue West Vancouver Community Centres
Services Society
 West Vancouver Fire & Rescue
Services Whitehorse Fire Department
 Yellowknife Fire Department
 Yukon Territorial Government

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