myCAIRETELEHEALTH SOLUTION

User ManualmyCAIRE
Table of Contents
Contents
Table of Contents.............................................................................................................. 2
I. Introduction.................................................................................................................... 3
II. Accessing myCAIRE........................................................................................................ 3
III. Roles and Terminology................................................................................................. 4
Provider administrator (provider admin).............................................................. 4
Provider user........................................................................................................... 4
Technician................................................................................................................ 4
Patient..................................................................................................................... 4
Caregiver................................................................................................................. 4
Portal....................................................................................................................... 4
App.......................................................................................................................... 4
Device...................................................................................................................... 4
Medical Record ID................................................................................................... 4
IV. New Patient Set-Up and Connectivity......................................................................... 5
Overview.................................................................................................................. 5
A. Downloading myCAIRE app............................................................................... 5
B. Create Patient Account...................................................................................... 5
C. Connecting a CAIRE Device................................................................................ 6
D. Main Screen Functions....................................................................................... 9
E. Settings and Patient Info Screen (Optional).................................................... 11
F. Change Language (Optional)........................................................................... 12
V. Portal Set-Up and Usage............................................................................................. 12
Overview................................................................................................................ 12
A. Accessing the myCAIRE portal......................................................................... 12
B. View Dashboard................................................................................................ 13
C. View/Add/Edit Devices...................................................................................... 14
D. View/Add/Edit Patients ................................................................................... 17
E. View/Add/Edit Locations................................................................................... 19
F. View/Add/Edit Users.......................................................................................... 19
G. View Notification Information........................................................................ 20
H. View and Edit Service Requests....................................................................... 21
I. View Activity Logs.............................................................................................. 22
J. Reporting........................................................................................................... 23
VI. Provider Troubleshooting.......................................................................................... 24
VII. Support...................................................................................................................... 24

2 - ENGPN MN262 C | User ManualmyCAIRE
I. Introduction

II. Accessing myCAIRE

The myCAIRE™ telehealth solution connects thepatient with the home care provider and offers theability to view the usage hours and flow settingsof a connected CAIRE oxygen concentrator. The
patient can also access the user manual, provide
access to family members for additional supportand request service from their home care provider
whenever they need it. myCAIRE utilizes wirelesstechnology to pass information from the oxygen
concentrator to a connected smart device, whichthen transmits the information to the home careprovider. The home care provider can support theirpatient by answering questions regarding device
notifications and troubleshooting remotely.

Key information about getting started with andaccessing myCAIRE is included here.
• Portal address: portal.mycaire.com• App download address: myCAIRE.com• Supported browsers: Accessible on mostbrowsers• Supported smart devices: Android and iOS
operating systems, and Surface

Description
myCAIRE telehealth solution was designed withtwo main users in mind: the patient and the homecare provider. The goal of this manual is to guideyou in detail through the functions and features forboth users.
Intended Use
myCAIRE is a telehealth solution intended to sharespecified device data from the enabled CAIRE
oxygen concentrator. myCAIRE does not affectoxygen concentrator settings, performance, or
oxygen therapy, and is not intended for patientmonitoring, diagnosis or treatment.
Please seek a doctor’s advice before making any
medical decisions.

PN MN262 C | User Manual

ENG - 3

myCAIRE
III. Roles and Terminology
Provider administrator(provider admin)
The provider admin is a role that has the capability
and rights to oversee and edit all informationand data related to the entire organization. The
capabilities and rights include:• View/create/edit all patient data within theorganization with which the provider admin
is associated• Create/edit new provider users and technicians
within the associated organization• View all notifications for all users within theassociated organization• View all device data for all users within theassociated organization• Create/edit new locations within the associatedorganization• Reset passwords• Access reporting functions

Provider user
The provider user role has the following
capabilities:• View/create/edit all patient data within theorganization with which the provider user isassociated• View all notifications for all users within theassociated organization• View all device data for all users within theassociated organization• Create/edit new locations within the associatedorganization• Reset passwords• Access reporting functions

Technician
The technician role is designated for an on-siteconnection between the myCAIRE app andthe equipment that is being connected. The
technician will input patient information into theapp as required, and ensure that the connection is
successful. This role DOES NOT have access to the
myCAIRE portal, thus has no access to patient or
device records.

4 - ENGPN MN262 C | User Manual

Patient
The patient is the primary user of the oxygen
concentrator and the myCAIRE app. The patient
will be trained on the use of the concentrator
as well as the myCAIRE app to ensure basic
understanding and proper use. The patient’s smart
device will be used to transmit concentrator-related
data to the provider admin and/or provider user.

Caregiver
The caregiver role is an individual(s) designatedby the patient to have access to view the patient’s
data via the myCAIRE app. This role will havevisibility to the current-use status of the patient’s
device and usage information. The patient can at
any time remove or add caregiver roles. This role
has no access to the myCAIRE portal and does nothave the ability to make any change to the app or
devices.

PortalThe secure, cloud-based software platform accessedby the provider admin and/or provider user thathouses all information pertaining to patients anddevices.

App
The myCAIRE mobile application gathers data
through wireless connectivity from the oxygen
concentrator and sends it to the secure portal.

DeviceThe myCAIRE telehealth solution utilizes apatient’s smart phone or tablet with the installed
myCAIRE app to connect with their CAIRE
oxygen concentrator device. The establishedconnection syncs to the portal, where the provider
admin and/or provider user can access the device
data, such as patient usage and alarm information.

Medical Record ID
The medical record ID is the identifying patientnumber provided by the provider that will either
link the patient to the provider’s internal database,or a generic ID that providers will use as ID forpatient.

myCAIRE
IV. New Patient Set-Up andConnectivity

2. Click on create account.

Overview
In order to provide seamless service for patients,
the technician should follow the steps below:• Advise patient to download the myCAIRE app
to the patient’s smart device• Set-up patient account• Connect device(s)• Optional: Add caregiver• Ensure connectivity and review viewpoints
with patient

A. Downloading myCAIRE app

Image 2. Login screen

Technician to advise patient to download
myCAIRE app from Google Play or Apple appstore onto patient-owned smart device.

3. The patient should enter their personal email

B. Create Patient Account

NOTE: The password can be any combination ofletters, numbers and special characters. It should bea minimum of 8 characters.

address, create a unique password and then clickcreate account to complete account setup.

NOTE: Prior to following the steps below, please
have patient ensure that Bluetooth connectivity isturned on for the patient-owned smart device.
Note: Bluetooth can be confirmed by going tosettings on their smart device (phone or tablet) andtapping on Bluetooth.

1. Open myCAIRE app from smart device.

Image 1. App icon
Image 3. Create account

NOTE: It is recommended that the patient
document this email and password for safe keeping
in case app is deleted or a new smart device isacquired by the patient.
NOTE: Should the patient not have an email orwishes not to provide an email at the time of
set-up, it is possible to click on continue as guest
in step 3. Please note that if this option is used,
and the app is accidentally deleted or a new smart
device is acquired by the patient, a new set-up andconnection process will need to occur.
PN MN262 C | User Manual

ENG - 5

myCAIRE
4. The patient should allow the use of Bluetoothby selecting ok.

5. The patient should accept the location tracking

C. Connecting a CAIRE Device
1. Click add device or the plus (+) symbol in thelower right hand corner.

by selecting “allow while using the app” for Apple
iOS or “allow” for Android.

6. The patient should accept the Terms andConditions by clicking the Agree button in thelower right corner.

Image 5. Add device

2. The technician should input their email andpassword, and click log in.

Image 4. Terms and Conditions

Image 6. Technician login

NOTE: Technician email is assigned when assigned
a role via the portal. The technician will receive an
email confirmation to the assigned email with alink to create their password.

6 - ENGPN MN262 C | User ManualmyCAIRE
3. Input the patient’s medical record ID and click
add as new patient.

Image 7. Medical record ID

5. (optional): Click the toggle button adjacent tothe add target flow settings text.

Image 9. Target flow

NOTE: The patient medical record ID is an
identification number that can be linked back to
the provider’s internal identification systems, or
any sequence of letters or numbers. This cannot be
adjusted once the set-up is complete.

NOTE: The area adjacent to the add target flow
settings should become green. If this area is notgreen, the target flow settings are not ready toenter.

4. Click the box adjacent to the CAIRE oxygen

6. (optional): Click in the desired target flow rate

concentrator(s) that is being connected for thepatient.

Image 8. Check product box

NOTE: A check symbol should appear after clicking
the box adjacent to the device that is being
connected.

to enter the prescribed value and click continue.

Image 10. Enter prescribed value

NOTE: Any combination of the three target flow
settings can be entered: continuous, pulse at rest,
pulse at activity. These can be entered as a wholevalue (ex: 2) or with an additional increment (ex:2.0 or 2.5). These values would be dependent on
the patient’s prescription.

PN MN262 C | User Manual

ENG - 7

myCAIRE
7. The set-up and connection process is now
complete. Click done to view main screen.

9. (optional): Enter the email address of the

caregiver and click add caregiver and then click
done.

Image 13. Invite caregiver
Image 11. Device connected

8. (optional): If the patient wishes to grant accessto a caregiver, click add caregiver by clicking on
the hamburger menu in the top left corner, or theplus sign in the lower right corner.

10. (optional): By clicking the + symbol in

the lower right corner, additional device(s) or
caregivers can be added.

Image 14. Add additional device or caregiver
Image 12. Add caregiver

8 - ENGPN MN262 C | User ManualmyCAIRE
11. (optional). If you want to remove yourcaregiver, swipe left on the caregiver email box
and press the orange button that states remove
caregiver.

Image 15. Remove caregiver

D. Main Screen Functions
1. Click the device box to view device data.

Image 16. View device

2. Device data is now visible.

Image 17. Device data

PN MN262 C | User Manual

ENG - 9

myCAIRE
NOTE: Clicking the information icon will open
a separate window where the patient can view
device features and access the device user manual.

NOTE: Clicking the telephone icon will open aseparate window where the patient can type in abrief message to request service, which will appear
in the provider’s portal. Any sequence of numbers
or characters can be entered here. After completingthe message, click send request and the message
is sent to the myCAIRE portal and can be viewed
under notifications.

Image 18. Product Description

Item

Definition

RequestService

See note below.

About thisdeviceProduct description, features and linkto the user manual.

Averageflow setting

The average flow of the device being
used. This data is calculated over a
24-hour period.

Usage
hours

Hours that the device has been
powered on since the device wasinstalled with patient.

Install date

Date the device was connected tothe myCAIRE system for the current
patient.

Last
notification

Current notifications/alarms that are
occurring on the device.

10 - ENGPN MN262 C | User Manual

Image 19. Request service

myCAIRE
E. Settings and Patient Info Screen(Optional)
1. Click the hamburger menu in the upper lefthand corner of the main screen and select myprofile.

b. Personal
These fields are editable via the myCAIRE app.
Item

Definition

First
name

The current patient’s first name.

Last
name

The current patient’s last name.

Phone
numberThe current patient’s telephone number.

c. Prescription
These fields are not editable via the myCAIRE app.
Image 20. Gear symbol

2. The following information becomes visible.

Item

Definition

Continuous

The continuous target flow setting of
the current patient.

Pulse, rest

The pulse dose at rest target flow
setting of the current patient.

Pulse,
activity

The pulse dose at activity target flow
setting of the current patient.

d. Log out:
Click to log out of the myCAIRE app.
NOTE: Clicking log out will disconnect the myCAIRE
app and will require the patient to provide log incredentials (email and password) to re-establish the
myCAIRE app connection.

Image 21. Settingsa. Account
These fields are not editable in the app.
Item

Definition

Patient
code

This is a myCAIRE-system generated
code that is not relevant to system use.

Email

The patient’s email address provided
at the time of myCAIRE app accountcreation.

VersionThe software version of the myCAIREapp.

PN MN262 C | User Manual

ENG - 11

myCAIRE
F. Change Language (Optional)
Click the hamburger menu in the upper left-handcorner on the main screen and select Settings.

V. Portal Set-Up and Usage
NOTE: The myCAIRE portal cannot be accessed
without account creation. Please contact CAIRE
Customer Service for account creation (contact
details can be found in section VII).

Overview

Image 23. Change Language

NOTE: You can change the language by pressing theblue bar that states change language.

The myCAIRE portal is a system designed for thehome equipment and care provider to remotely
manage the device function and view appropriate
usage to maximize efficiency in day-to-day care forpatients. With the myCAIRE portal, the providercan:• Access the myCAIRE portal and log-in using
CAIRE provided credentials (Section V
Part A)• View Dashboard with key stats associated withthe enrolled patients and connected devices.
(Section V Part B)• View/Add/Edit Devices which are connected
to current patient base (Section V Part C)• View/Add/Edit patients currently connected tothe myCAIRE app (Section V Part D)• View/Add/Edit locations/branches to be usedwith the myCAIRE system (Section V Part E)• View/Add/Edit users with the provider
organization who will access the myCAIRE
system (provider admin only) (Section V
Part F)• View notifications (Section V Part G)• View/Edit Service Requests (Section V Part H)• View activity logs (Section V Part I)

A. Accessing the myCAIRE portal
1. Using a supported internet browser, go tohttps://portal.mycaire.com.

2. Enter the email address provided during accountcreation.

Image 22. Email address

12 - ENGPN MN262 C | User ManualmyCAIRE
NOTE: The email used for portal log-in is theemail address provided to CAIRE at the timeof account creation for the provider admin role.
All other roles will use the email address usedby the provider admin during myCAIRE roleassignment.

3. Enter the password provided during accountcreation and click log-in.

NOTE: The password used for the portal log-in was
created when you completed the account setup
via email invite. Every user will receive an invite toestablish their password as part of their accountsetup. If you have forgotten your password, click
reset password and a link to reset will be sent to
the email provided.

FreeStyle Comfort
over 300 discharge
cyclesThe number of devices over
300 battery discharge cycles

Alerts and Service
Requests

The number of service
requests as well as low andhigh priority alerts over the
past seven days

Active Devices

The number of active devices
in the last 15 minutes bymodel

B. View Dashboard
1. 1. After logging into the myCAIRE portal,

the default view screen is the dashboard. The
dashboard is designed to provide a snapshot of key
metrics associated with the patients and devices
enrolled in myCAIRE.

Image 24. Dashboard

Definitions of the metrics are as follows.
Item

Definition

Devices added inlast 7 days

The number of devices addedin the last seven days

Total devices

The number of devices
connected to a patient in
myCAIRE

Active User

The number of users logged inwith the past 24 hours

New patient overlast 7 days

The number of new users
added over the last sevendays

Eclipse 5 over 500
discharge cycles

The number of devices over
500 battery discharge cycles
PN MN262 C | User Manual

ENG - 13

myCAIRE
C. View/Add/Edit Devices
1. Click devices on the left side of main screen

to view the device screen. Click on any column
header to sort by alphabetic structure or sequential
structure, dependent on the column to be sorted.

Image 25. myCAIRE portal

Definitions of the column names are as follows.
Item

Definition

Model

The specific model name of the device
used by the current patient.

SerialThe serial number of the device used by
the current patient.

Install
Date

Date the device was connected to the
myCAIRE system for the current patient.

Patient

The patient medical record ID of thecurrent patient.

Average
Setting

The average flow of the device being
used. This data is calculated over a
24-hour period.

O2

Symbol indicating if oxygen output
purity is acceptable (green),questionable (yellow), below
specification (red).

Battery

Relative only to the CAIRE FreeStyle
Comfort, displays the number of usage
cycles for the current attached battery(see CAIRE FreeStyle Comfort user
manual for battery life information).

Last
reading

The date and time of the last data
received from the device to the patient’s
smart device. This will be green if within
the last 24 hours, red if greater than
24 hours.

Alarm

Current notifications/alarms that are
occurring on the device.

ActionAllows the provider admin to deactivate
a device and all data from the portal
device view.

2. Clicking on the specific device model name (ieFreeStyle Comfort) under the model column will
open in a second window to provide additional
device data for the current patient.
14 - ENGPN MN262 C | User Manual

Image 26. Device information

NOTE: The majority of the headings for additional
device data in this window are the samedescriptions as the column(s) in the main device
view window. However, there is additional data
available in this window for the medical record ID,
recent notifications, average flow setting, and O2
status sections. Also, in this window, usage hours
and GPS positioning are now available.
Usage hours: Cumulative number of hours that thecurrent device has been powered on by the patient
since connected to the myCAIRE app.
GPS positioning: The GPS location of the connection
between the myCAIRE app and the device. Thisview can be adjusted by hovering over the map andscrolling up or down.
NOTE: If the myCAIRE app is not currently
connected to the device, the location shown inthis GPS positioning section will be the last GPS
location when the connection was active. The GPS
positioning feature is not designed to track thelocation of the patient’s smart device or the CAIRE
oxygen concentrator without wireless connectivity
between the two.

3. If the current device has previously beenconnected to a different patient, there will bea drop-down option below medical record ID.
Clicking on the drop down selection will provide
the option to select and view the data from previous
patient(s) or the current patient, notated as current.

myCAIRE

Image 27. Device data

4. Clicking the drop-down selection under recent

notifications provides an overview of the mostrecent notifications/alarms that have occurredwith the device while connected to the myCAIRE
app. This data can be viewed for the last day by
selecting “D”, week by selecting “W”, month byselecting “M” or year by selecting “Y”. Clicking
on more provides a detailed list of all notifications/
alarms that have occurred while connected to thecurrent patient.

Image 28. Data by date

Image 29. Average flow setting

In addition, for devices that provide pulse dosedelivery, clicking the box adjacent to show trigger
rate will provide detail to display the number oftimes the device was triggered to deliver a bolus of
O2 to the patient.

Image 30. Trigger rate

5. Clicking the drop-down selection under

average flow setting provides a graph overview
of the current patient’s average flow setting whileconnected to the myCAIRE app. This data can beviewed for the last day by selecting “D”, week by
selecting “W”, month by selecting “M” or year byselecting “Y”.

6. Clicking the drop-down selection under usage

hours provides a graph overview of the cumulative
number of hours that the current device has been
powered on by the patient since being connectedto the myCAIRE app. This data can be viewed forthe past week by selecting “W”, month by selecting“M”, year by selecting “Y” or the entire duration of

PN MN262 C | User Manual

ENG - 15

myCAIRE
time since the current patient was connected to thisdevice by selecting the infinity symbol.

Image 31. Usage hours

7. Clicking the drop-down selection under O2

status provides a graph overview showing thepercentage of time that the device output an
acceptable oxygen purity percentage delivery to
the patient while the device was connected to the
myCAIRE app. This data can be viewed for thelast day by selecting “D”, week by selecting “W”,
month by selecting “M” or year by selecting “Y”.

Image 32. Time16 - ENGPN MN262 C | User Manual

NOTE: By default, the view in the additional device
data window is pre-selected to the patient view.
Selecting device will give an overview of the data
listed in Steps 4, 5, 6 7 listed above. Clicking edit
will give the user the ability to input or edit theprovider location/branch that is responsible forcare for the patient. See Section D. View/Add/Edit
Locations/Branches below for additional details
regarding this information.

myCAIRE
D. View/Add/Edit Patients
1. Click patients on left side of main screen toview patient information screen.

Image 33. Patients

Definitions of the column names are as follows.
Item

Definition

Patient

The patient medical record ID of thecurrent patient.

Code

A myCAIRE-system generated code thatis only relevant when manually adding
a patient via the myCAIRE portal. Seeconnect account for further information.

Location

The provider location/branch that is
responsible for patient care. Please
see Part D View/Add/Edit Locations/
Branches for additional details
regarding this information.

Status

Displays the status of the current device
in correlation to the connectivity of the
myCAIRE system to the current patient.
If the status is active, the text will begreen. If the status is deactivated, thetext will be red. Pending is defined as
the patient has been entered in the
myCAIRE system but the myCAIRE app
and device have not been connected.

Devices

List all devices currently in use with thepatient.

This data is as follows:
Item

Definition

Patient name

Provides the current patient’s
name, if provided.

Patient code

A myCAIRE-system generated
code that is only relevant whenmanually adding a patient via
the myCAIRE portal. See connect
account for further information.

ProviderThe provider name that isproviding care for current patient.

Last callrequestThe last date in which the current
patient used the request service
feature via the myCAIRE app(Section IV Part D).

Patient phone
number

Displays the current patient’s
phone number if provided.

Prescription
flow settings

Shows the target flow settings forthe current patient if provided.

NOTE: Clicking edit in this window allows forediting each of the fields above, as well as the link
to reset the patient’s password for the myCAIRE
app.

2. Clicking on the patient medical record ID(below the column title patient) will open a second
window to provide additional data regarding thecurrent patient.

Image 35. Edit patient

3. From the main patient screen, in the right handcorner, there are a filter symbol, text search box,
plus (+) symbol and download symbol.

a. Filter symbol: Clicking the filter symbol will
open a second window to provide additional
data in which the user can filter the information
listed on the main screen. The sections available
to filter are noted here.
Image 34. Medical record ID

PN MN262 C | User Manual

ENG - 17

myCAIRE

Image 36. Filter patients

Item

Definition

DeviceproviderClicking the down arrow will provide
the name of the provider that is
responsible for care of the patient.
This field is locked.

Location

Clicking the down arrow will provide
a text box where the name of thespecific branch can be entered.

Number ofdevices

Clicking the down arrow will provide
a selection of the number of devices
that a patient is using: All, 1, 2, or 3.

ModelsClicking the down arrow will provide
a selection of the name of devices
that a patient is using: All models,Companion 5, Eclipse 5, or FreeStyle
Comfort. Any variation or mix can beselected here.

Connected
serial range

Clicking the down arrow will provide
a start and end text box. The user canenter a range of serial numbers here.

b. Text Search Box: In the main screen, the user
can type the beginning of a medical record ID
number in this location to search for a specificpatient.
c. Plus (+) symbol
Clicking the plus symbol will open a second
window where new patients can be entered. The
information displayed on this screen, as well as
areas where data is entered, are listed below.

Item

Definition

ProviderThe name of the provider responsible
for care of the patient. This field islocked.

Location

This is the branch location of theprovider that is responsible for the careof the patient.

Medicalrecord ID
number*Identifying patient number that isprovided by the provider. The number
will either link the patient to theprovider’s internal database, or will
be a generic ID that providers will
use as ID for patient. The asterisks
indicates that this field is required tobe completed.

Connect
account

Clicking connect account will provide a
section for password creation. This willbe the password used by the patientto access the myCAIRE app if needed(image 33).

Image 38. Add patient

NOTE: Click save before exiting screen to ensure
patient is created.
NOTE: Adding a new patient via the myCAIRE portal
DOES NOT connect the myCAIRE app. After clicking
save, locate the code referenced above on themain screen of the view/add/edit patient’s screen
in relation to the current patient. This code and thepassword created above will then be used whenclicking log in by the technician at patient set-up.
d. Download Symbol: See reporting (Section V
Part H) for additional information.

Image 37. Plus (+) symbol

18 - ENGPN MN262 C | User ManualmyCAIRE
E. View/Add/Edit Locations
1. Click locations on the left side of the main
screen.

F. View/Add/Edit Users
NOTE: This option is only visible/accessible byprovider admin role. Provider users will not haveaccess to this.

1. Click users on the left side of the main screen.

Image 39. Locations

Definitions of the column names are as follows:
Image 41. Users

Item

Definition

Location

Name of the provider’s branch(es) or
location(s).

Definitions of the column names are as follows:

Phone

Telephone number for the provider’sbranch(es) or location(s).

ItemDefinition

Name

Name of the user.

Address

Street address for the provider’sbranch(es) or location(s).

RoleRole that is assigned to the user.

Email

Email address of the user.

Last
activitydate

Date and time stamp of the last time
the user accessed the myCAIRE portal.
For the technician role, this would be
the last date and time in which they
had accessed the myCAIRE app with apatient during set-up.

ActionClicking the can symbol will bring up a
pop-up message to delete a user.

2. To add another provider branch or location,

click the plus (+) symbol in the upper right handcorner.
Clicking the plus symbol will open a second
window where the new branch or location name,phone number, address and country can be entered.
All fields are marked with an asterisk as all fields
are required.

2. To add a new user, click the plus (+) symbol in
the upper right hand corner.

Image 40. Add location

3. After all information needed for the new branchor location has been entered, click save.

NOTE: Clicking on the location name will open
a second window, which will display the same
information as seen on the main screen display.

Image 42. Add new usera. Clicking the plus symbol will open a second
window where the name, email address, androle of the user are to be entered. All fields aremarked with an asterisk, which indicates thesefields are required to be completed.

PN MN262 C | User Manual

ENG - 19

myCAIRE
b. After clicking on the down arrow adjacent torole, selections of provider admin, provider
user, and technician will display.
c. After selecting the appropriate role for the user,a location text box will appear. This is the area
to assign the provider branch or location to theuser for where they would report, if applicable.

G. View Notification Information
1. Click notifications on the left side of the main
screen.

Image 44. Notifications

Column names are defined here.
ColumnName

Definition

Type

Description of the type of notification to
be displayed.

Detail

Detailed description of the type ofalarm that is occurring.

Patient

Patient’s medical record ID number.

Model

The type of device(s) that is currently
connected to the myCAIRE app andalarming.

SerialSerial Number of the device that isalarming.

Time

Date and Time of which the alarm
occurred.

Image 43. Assign provider branch to user

3. Click submit in upper right hand corner before
existing to save.

NOTE: New users (provider admin, provider user
and technician) will receive an email confirmation
with a link to create their password.

4. For Provider Admins wishing to enroll inservice request notification emails, select on thename of the user. Select edit in the top rightcorner and click the box next to service request
notification and then save your changes.
NOTE: You can stop receiving the email notificationsat any time by deselecting the box.

NOTE: Columns Patient, Model, Serial, and Time aresortable.

2. Click the filter symbol in the upper right handcorner.

Image 45. Filter

20 - ENGPN MN262 C | User ManualmyCAIRE
This opens a second window that provides
additional data from the main screen for the user tofilter. Columns available are noted here.
ColumnName

Definition

Notification
type

Clicking the down arrow displays asecond down arrow, allowing theuser to filter based on the specific
type of alarm.

H. View and Edit Service Requests
1. Click service requests on the left side of main
screen.

NOTE: Contact CAIRE Technical
Service for alarm types andconditions definitions.

Image 46. Main Service Request Screen

DeviceproviderClicking the down arrow displays
the name of the provider that is
responsible for care of the current
patient.

Column names are defined here
ColumnName

Definition

Devicelocation

Clicking the down arrow displays
a text box for typing the branch or
location name that is associated withthe current patient.

Model

The type of device(s) that is currently
connected to the myCAIRE app andrequested service.

SerialPatient

Clicking the down arrow displays
a text box for typing in a specificpatient’s medical record ID number.

Serial number of the device that theservice request was created from.

Description

Preview of the service request.

Status

The current status of the service
request.

Medical
Record ID

Identifying patient number that isprovided by the provider.

Created at

Date and time of which the service
request was created.

Device type

Deviceserial range

Notification
date

Clicking the down arrow displays asecond down arrow which allows theuser to filter based on the type(s) ofdevice(s) experiencing an alarm.
Clicking the down arrow displays
a start and end text box for typing
in a specific serial number range of
devices that are currently or have inthe past alarmed.
Clicking the down arrow displays astart and end date range text box
for typing in a specific date range forfiltering.

NOTE: Columns serial, status and created at aresortable.

2. Clicking on the status will open a second

window to provide additional details regarding theservice request.

3. After selecting date to filter, click apply. After
this, the only data that will be displayed is that of
the criteria that was selected.

Image 47. Service Request Status Screen

PN MN262 C | User Manual

ENG - 21

myCAIRE
The data is as follows:
ColumnName

Definition

StatusThe drop down menu will provide theoption to change the status of theservice request as open, in progressor closed.

SerialSerial number of the device that theservice request was created from.

DeviceType

The type of device(s) that is currently
connected to the myCAIRE app andrequested service.

Medical
Record ID

Identifying patient number that isprovided by the provider.

Description

The comments/request from thepatient.

Comments

The previous comments added by theprovider admin or provider user thatapplies to that service request.

Add acomment

The provider admin or provider user
can type comments in the box anddocument any activities completed
that are associated with this service
request.

NOTE: Clicking update in this window allows any
change to be saved.

in progress or closed.
• Activity Time - Clicking the down arrow will
provide a beginning and end text box. The
user can enter specific dates here.

I. View Activity Logs
Click notifications on the left side of the main
screen.

Image 49. Activity logs notifications

Definitions of the column names are below.
ColumnName

Definition

User

Name of the user that logged some typeof activity (editing device or patientdata, technician setting up a newpatient, etc.).

Email

Email address of the user that logged
this activity.

ServiceA brief description of what type ofactivity took place.

ActionA brief description of the actual activity
that took place.

ActivityTime

Date and time stamp of when thisactivity took place.

Details

Any additional details about the specificactivity that took place.

3. From the main service request screen, in theright hand corner, there is a text search box andfilter symbol.

NOTE: Search text box and filtering capabilities arelimited on this screen.
Image 48. Service Request Filter

a. Text search box: In the main screen, the user
can type their search request
b. Filter symbol: Clicking the filter symbol will
open a second window to provide additional
data in which the user can filter the information
listed on the main screen. The sections available
to filter are noted here:• Status - Clicking the down arrow will provide
a selection of the service request status: open,
22 - ENGPN MN262 C | User ManualmyCAIRE
J. Reporting
On multiple screens in the myCAIRE portal, there
is some type of reporting feature. Clicking thedownload icon will open the reporting criteria dropdown options. Dependent on the user’s criteria
selection, these reports download as a .csv file. The
reports have text-entry selections for reporting on a
specific time frame.

CallRequestReportProvides a list of all call requests
that have been sent via the patient’s
myCAIRE app within the specified
criteria that were selected. This
includes the device model, serial
number, patient first and last name(if provided), phone number (ifprovided), patient medical record ID
number, and a display of the message
that was sent.

Patient
DeviceUsage
ReportProvides a list of all devices within
the specified criteria range showing
the same information as the device
snapshot report.

DeviceAlarm
ReportProvides a list of all devices and serial
numbers within the specified criteria
range that have experienced any typeof alarm scenario. The numbers within
the columns indicate the number ofoccurrences for the specific alarm.

Image 50. Report options

ReportDefinition

DeviceBilling
ReportProvides a list of all serial numbersaligned with model/device nameand date of activation entered in the
myCAIRE system within the specified
criteria that were selected.

Patient
Billing
ReportProvides a list of all patient medical
record ID numbers aligned with thedate of activation entered in the
myCAIRE system within the specified
criteria that were selected.

DeviceSnapshotReportProvides the device model, serial
number, provider name, install date
for current patient, current patient
medical record ID number, current
flow settings (continuous and pulse),
current O2, date of last reading
received, current total usage hours,
current daily usage hours, current
battery discharge cycles, and current
alarm state (or “OK” if none present
currently).

PN MN262 C | User Manual

ENG - 23

myCAIRE
VI. Provider Troubleshooting
No device is showing in the device set-up screen of
the myCAIRE app.
• Check Bluetooth settings on the patient’s smart
device to ensure they are on. The device will
not show up in this screen, it will only show
up in the myCAIRE app..
• Ensure that the concentrator is powered on andwithin 5–7 feet before attempting to connect
with the myCAIRE app.

I didn’t receive the confirmation email to establish
my password.
• Check your junk/spam email folder.
• Ensure you add noreply@caireinc.com as acontact.
• Look for the following subject line: You’vebeen invited to use myCAIRE.

My device has a red background on the main screenin the app and the device status is disconnected.
• Ensure that the concentrator is powered on andwithin 5–7 feet before attempting to connect
with the myCAIRE app.
• Ensure there is nothing between the device
and app that would interfere with the wirelesssignal (i.e. solid object).
The patient has forgotten their password.
• Access the patients medical record ID in the
myCAIRE portal and click on the medical
record ID number. Click on edit, and thenclick reset password. For further instructions,view section V, part E.
My patient did not provide an email at the time ofaccount set-up and has a new smart device.
• Deactivate the patient in the myCAIRE portalon the devices screen.
• Download the myCAIRE app on the newsmart device.
• Have the technician do a full new accountsetup process.
The patient has closed the myCAIRE app
accidentally.
• Have the patient re-open the app.

24 - ENGPN MN262 C | User Manual

Image 51. myCAIRE email invitation

VII. Support
For questions or technical issues regarding the
myCAIRE app or the myCAIRE portal, pleasecontact Customer/Technical Service.
Customer/Technical Service is open
8 AM – 5 PM Monday - Friday EST
Phone: 1-800-482-2473
Email: myCAIRE.support@caireinc.com

myCAIRE
Notes

PN MN262 C | User Manual

ENG - 25

myCAIRE
Notes

26 - ENGPN MN262 C | User ManualmyCAIRE
Notes

PN MN262 C | User Manual

ENG - 27

www.cair e inc . c om

CAIRE Inc.
2200 Airport Industrial Dr., Ste. 500
Ball Ground, GA 30107 U.S.A.
CAIRE and CAIRE Inc. are registered trademarks of CAIRE Inc. Please visit our
website below for a full listing of trademarks. Trademarks: www.caireinc.com/
corporate/trademarks/.
© Copyright 2021 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the rightto discontinue its products, or change the prices, materials, equipment, quality,
descriptions, specifications and/or processes to its products at any time without
prior notice and with no further obligation or consequence. All rights not expressly
stated herein are reserved by us, as applicable.

|MN262-Ck~

9 Sept 2021

PN MN262 C