Sartorius
Instrument Services Ensuring Compliance,Reproducibility andReliability of Your Results

Your Global Life-Cycle
Service Partner
We are proud that Sartorius is recognized as one of
the world’s leading suppliers of laboratory equipment.
However, we are aware that supplying world-leading
laboratory equipment is only half of our mandate.

Globally the Sartorius Laboratory Service division employs
over 400 highly flexible and engaged service professionals
and runs calibration laboratories for pipettes and test
weights in most countries.

Therefore, we also provide comprehensive service over thewhole life cycle of your equipment - from the first hello on
the phone, up to the last moment our engineer leaves yourlab, with your equipment working as exactly as it should.

With our certified and accredited services we guarantee
the longevity of your equipment and reduce equipment
downtime to limit production losses. We understand thechallenges you face as you strive for compliant, reliable, andaccurate laboratory data. We help you to obtain faster andconstantly reproducible results.

Life-Cycle
Management

Over 400 Service
Professionals

GloballyPositioned

Certifiedand AccreditedServicesWe Are Your Service Partner for All Sartorius
Laboratory Products - and We Can Often Also
Service Other Manufacturers’ Products

ServicesTechnology
LaboratoryBalances

Moisture
Analyzers

Incucyte®

iQue®
Screener

Installation

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Equipment
Qualification(IQ|OQ)

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ExtendedWarranty

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Calibration

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Preventative
Maintenance

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ServiceContracts

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Original
Spare Parts■

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Pipettes

Lab WaterSystems

Sterisart®
Pumps

MD8 Air
Sampler

OctetPioneer■

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Availability of services depends on country and region---------Laboratory Weighing
Laboratory Balances
Mass Comparators
Moisture Analyzers
Test Weights | Weight Sets

Cell Analysis
Incucyte® - Live-Cell Analysis forreal-time cell monitoringiQue® Screener- Throughput
Suspension Cell Analysis

Pipetting and Dispensing
Mechanical Pipettes
Electronical Pipettes
Dispensers

Industrial Microbiology
Sterisart® – Sterility TestingMD8 – Air Monitoring

ForteBio Products
Octet - BLI detection systems
Pioneer - SPR systems

Water PurificationArium® Lab Water Systems

Our Range of Certified andAccredited Service Solutions

Installation
Reliable Results Right From the Start

Qualification (IQ|OQ)
Compliance with GMP Requirements

Warranty Extension
Peace of MindYour Key Benefits
Perfectly functioning systems, rightfrom the start
Seamless integration of equipment
into your laboratory environment
Optimum system performance andresults
Expertly trained operating personnel
Extended equipment lifeYour Key Benefits
Full compliance with regulatory
requirements (GMP | GLP)
Audit security
All critical equipment aspects
regimented due to our risk-based
approach
Service performed with all required
regulatory and technical knowledge

Your Key Benefits
Full coverage for parts, workinghours, shipping and travel in theevent of a repair.
Priority response time over nonwarranty customers
Yearly preventative maintenance andinspection visit included
Free software updates

Preventive Maintenance | ServiceContracts
Long-Term Process Safety

Calibration Service
Highest Quality Results----Your Key Benefits
Extended instrument life time andtrouble-free operation
Compliance with regulatory
requirements
Expertise straight from themanufacturer with specially-trained
service technicians
Full cost control, with service
contracts tailored to your specificneeds---Your Key Benefits
Accredited in accordance with ISO/IEC 17025 in many countries
Guaranteed traceability to nationalstandards
Clear presentation of all measured
results and of the calculated
uncertainty of measurement
Worldwide recognition ofSartorius calibration certificatesby the International Laboratory
Accreditation Cooperation
USP Certificates to achieve andmaintaining compliance with USP 41--Sales and ServiceContacts
For further contacts, visit
www.sartorius.com
GermanySartorius Lab Instruments
GmbH & Co. KG
Otto-Brenner-Strasse 2037079 Goettingen
Phone +49 551 308 3333
FrancePhone +33 1 70 62 50 00

ItalyPhone +39 0362 5557 11

Argentina
Phone +54 11 4721 0505

India
Phone +91 80 6814 8444

Austria
Phone +43 1 7965760 16

Netherlands
Phone +31 30 60 52 864

BrazilPhone +55 11 4362 8900

Japan
Phone +81 3 4586 0600

Belgium
Phone +32 2 481 8412

PolandPhone +48 61 6473830

CanadaPhone +1 905 569 7977

Malaysia
Phone +60 3 8996 0622

Finland & Baltics
Phone +358 50 414 1628

Spain & Portugal
Phone +34 913 586 095

MexicoPhone +52 55 5562 1102

Singapore
Phone +65 6872 3966

Hungary
Phone +3623 457 227

U.K.
Phone +44 1372 737101

Australia
Phone +61 3 8762 1800

South Korea
Phone +82 31 622 5700

IrelandPhone +353 1 8089050

USA
Phone +1 800 635 2906

China
Phone +86 21 6878 2300

ThailandPhone +66 2643 8361-6

Specifications subject to change without notice.
Copyright Sartorius Group. Version 2020 / 04