Privacy Notice for
California Residents
Under the California
Consumer Privacy Act[Last Updated: March 22, 2022]
This privacy notice provides more details to the information contained in Viber’s Privacy
Policy and applies to California residents (“CCPA Notice“).
This CCPA Notice provides you with information required under the California Consumer
Privacy Act or CCPA, including your rights related to your personal data (also referred toas “personal information” under the CCPA) that Viber processes when you use ourvarious Services (as detailed under Viber’s Terms of Service).
Table of Contents•••••••

Categories of Personal Information We Collect
How We Collect Your Personal Information
How We Use Your Personal Information
Disclosure of Personal Information for a Business Purpose
Sale of Personal Information
Your Rights, Choices and Controls Related to Your Personal Information Under the
CCPA & How You May Exercise Your Rights
Changes to this CCPA Notice

Categories of Personal Information We Collect

The operation and use of our Viber App and Services involves collection of dataconsidered to be personal information under the CCPA, where the types of suchinformation depend on the type of Service and interaction with us. For example, whenyou sign up for Viber, you directly provide us personal information. We also
automatically collect certain data from your device. As required under the CCPA, weexplain below which categories of personal information we collect, as well as thecategories of personal information we share for a business purpose.
Under the CCPA, “Personal Information”, is defined as any information that identifies,relates to, describes, references, is capable of being associated with, or could
reasonably be linked, directly or indirectly, with a particular consumer, household ordevice. The categories of personal information that Viber collects are detailed in thetable below, as well as disclosure of such information for a business purpose (all, withregards to the last 12 months). For full information regarding the types of data wecollect, please review our Privacy Policy – “The Data We Collect” .
Please note that, under the CCPA, personal information does not include publicly
available information from government records and de identified or aggregatedconsumer information, as well as information excluded from the CCPA’s scope – forexample, health or medical information covered by applicable laws such as the Health
Insurance Portability and Accountability Act of 1996 (HIPAA) and information coveredby certain sector-specific privacy laws (e.g., the California Financial Information PrivacyAct (FIPA)).

Category

A. Identifiers.

ExamplesDo we collect this dA real name, alias and email address (if you have Yes
provided them), as well as unique personal
identifier, online identifier and Internet Protocoladdress.
B. Personal information categories Your name (if you have provided it), telephone
Yes
listed in the California Customer
number, and financial information (such as KYC,
Records statute (Cal. Civ. Code § billing and transaction related data – in the event
1798.80(e)).
you subscribe to our Viber Out Plan or Viber PayServices). Some personal information included inthis category may overlap with other categories.
C. Protected classification
Age (over 40), race, ethnicity, national origin,Nocharacteristics under California or citizenship, religion, marital status, etc.
federal law.
D. Commercial information.
Records of products or services considered,Yespurchased, or obtained (for example, if you use ourViber Out plan or Viber Pay Services), or otherpurchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological No
characteristics.
F. Internet or other similar network Information on interaction with a website,
Yes
activity.
application, or advertisement (for example, if you
have clicked an ad displayed through our Services
or the content you have viewed in our website,
visited links, etc.).
G. Geolocation data.
Physical location (for example, the GPS locationYes
for very specific purposes if you gave us
permission).
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, orNo
similar information.
I. Professional or employmentCurrent or past job history or performance
Norelated information.
evaluations.

Category

ExamplesJ. Non-public education information Education records maintained by an educational(per the Family Educational Rights institution.
and Privacy Act (20 U.S.C. Section
1232g, 34 C.F.R. Part 99)).
K. Inferences drawn from other
Inferences about you derived from other collected
personal information.
information – such as age range or gender, forexample, inferred from your name.
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Do we collect this dNoYes

How We Collect Your Personal Information

We may collect personal information directly from you (for example, when you
voluntarily provide it when you create your Viber account), automatically (for example,
from your device while you use our Services) or from other sources (for example,inferred data), as explained below.
We obtain the categories of personal information listed above from the following
categories of sources:••••

Directly from you, for example, when you register to our Services, you may provide
us with your information such as your phone number, name, photo, etc.;
Indirectly from your device, such as device identifiers (IP address, etc.,), your login
sessions, activity data, etc.;
Other sources, such as social media sites if you choose to sign in through yoursocial media account or your contact name as saved on other users’ devices if theychose to share their contacts with us. In addition, we may also process inferences
about your account and device identifier, such as gender (inferred from your name)and interests (inferred from the links you visited and your activity in communities
and channels);
Third-party service providers and partners such as analytics providers andadvertising partners, that may provide us with inferred data linked to your device
identifier (mainly, a unique device identifier generated by cookies or other tracking
technologies used on our website and Services), and for example inferences about
your interests and characteristics, generated by such third parties from otherwebsites and services you have visited, inferences generated from data on how you
interact with ads displayed on our App after clicking on them and data about youractivity and preferences derived from the clicks on our own ads.

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How We Use Your Personal Information

At Viber, we use your personal information to provide you with the best possible Service.
This includes administering your account, customizing and improving the Service weoffer, processing payments, serving ads and marketing campaigns, providing you withsupport and for compliance and safety reasons. The main purposes of use aredescribed below.
Detailed information explaining how we will use and share your personal information isprovided under Viber’s Privacy Policy (see the “How We Use Your Data“ section). In
general, the main purposes of use are as follows:••••••

To fulfill or meet the reason you provided the information. For example, we will use
the personal information you will provide through registration in order to create yourViber account.
To provide, support, and develop our Services, as well as improve and customize
our Services. For example, we will use your device identifiers and inferences tocustomize the content we show you, including personalized ads, subject to youropt-out rights.
For security and fraud detection purposes, and to maintain the safety, security, andintegrity of our Services.
To respond to law enforcement requests and as required by applicable law, court
order, or governmental regulations.
As otherwise described to you when collecting your personal information.
To evaluate or conduct a merger, divestiture, restructuring, reorganization,dissolution, or other sale or transfer of some or all of our assets.

We will not collect additional categories of personal information or use the personal
information we collected for materially different, unrelated, or incompatible purposes
without providing you notice.
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Disclosures of Personal Information for a Business Purpose

We share personal information with third parties, including our corporate family and withtrusted companies that help us provide our Services and our advertising partners. As
required under the CCPA, we explain below with which categories of third parties weshare personal information for a business purpose.
The types of personal information we share for a business purpose, as detailed in thetable above, vary, depending on the purpose and the function provided by the third party
with whom we share such information.
The information is shared by us with the following categories of third parties:••••

Service providers (for example, for analytics purposes, hosting, etc.);
Business partners (for example, third parties that may create communities andchannels on Viber, and develop through the use of Viber’s API their own bots, chatextensions and integrate into Viber explore screen in order to communicate withViber users);
Our affiliates and Viber corporate family (including our parent company, RakutenGroup Inc.), and its and our affiliates (as listed HERE) and our subsidiaries.
Advertising partners (listed HERE);•Other users of our Services (for example, unless you have changed your settings,
other users will be able to see your user’s name and photo, reminder about yourbirthday, etc.).

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Sale of Personal Information

We do not collect your personal information for the purpose of selling it in exchange formoney; however, we do enable placement of third-party advertisements through ourServices and share certain personal information for such purpose, which may amount toa “sale” of your personal information under the CCPA’s broad definition of the term. We
explain here the data we share for this purpose as well as how you may opt-out.
To enable the limited advertisements on our Services, we may share device identifiers(i.e., an advertising identifier associated with your device) with our third-party advertisingpartners (listed HERE), along with certain of your device data (e.g., language preference),
age range, inferred gender, country, city, reduced IP address (or GPS location data if you
allowed us to collect it in your settings) and certain technical or aggregated data about
you and the device you are using. As under the CCPA the term “sale” is defined broadly
to include any exchange of data for value of any kind (monetary or not) – this data
sharing for the purpose of presenting personalized ads may amount to a sale of yourpersonal information.
If you wish to opt out of this “sale” (i.e., request us not to share your personal
information as described above) you can simply open the Viber App, access the“Settings/privacy/personal data” menu within the App and switch the “Do Not Sell My
Personal Information” toggle on.
If you have trouble finding the toggle or need further instructions you can send us a Do
Not Sell My Personal Information request at any time via the following link:
https://support.viber.com/customer/portal/emails/new?type=CA or by sending an email
to: privacy@viber.com.
Viber does not knowingly sell the personal information of users who are under 16 yearsof age.
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Your Rights, Choices and Controls Related to Your Personal Information Under the CCPA & How You May Exercise Your Rights

The CCPA provides California residents certain rights related to their personal
information. In addition, Viber users enjoy additional choices and controls related totheir personal information just by being Viber users. We explain below your rights underthe CCPA (including, for example, the right to access your data, opt-out of sale and theright not to be discriminated), how you may exercise them, and our response process, aswell as the controls and choices provided by Viber. In order to allow you to exercise
these rights, Viber made changes so you can now better control your data on the app.

Before we elaborate what your rights are under the CCPA and how you can exercise
such rights, we want to remind you of the additional choices and controls related to yourpersonal information that Viber users enjoy just by being Viber users:••••••••

We enable you to delete or edit your messages anytime, even after they have been
sent (they will be deleted or appear edited for you, your friend and our Services).
You can also control your privacy settings within the App to change the visibility ofyour online status.
You can disable the “seen” notification so that other users do not know whether
you’ve read a message yet.
You can choose not to share your photo and/or birthday or not to allow other users
to look you up by name, which choices are available within the App.
You can also make additional choices on your phone’s settings by changing ourApp’s permissions such as GPS location sharing, access to contact list and more.
If you do not wish to receive Viber marketing notifications, you may adjust yoursystem settings to decline notifications from Viber, or submit a request to oursupport. And if you subscribed to receive promotional emails from Viber, you canunsubscribe in any such email at any time.
Sending a message to a bot or subscribing to a bot will allow admins of that bot tosend you notifications and personal messages. If you do not wish to receive suchnotifications, you may adjust your account settings to decline them or opt-out at
any time from receiving further notifications. You may also adjust your phone
preferences to disable the use of your GPS location data at any time.
You can choose to allow or to not allow customization and personalization of ourServices provided to you based on your personal information, by changing yourpersonal data toggles in the privacy setting within the App.

And let’s not forget about the CCPA, under which you have the following rights:
The right to know about the personal information collected, disclosed or sold by us
Viber’s Privacy Policy and this CCPA Privacy Notice describe our practices in detail using
simple language. Everything you need to know is here, including information regarding
the sources from which we collect your information, the purposes for which we collectand share personal information, your information we hold, and the categories of parties
with whom we share your information. If you have more questions, feel free to contact
our support team, as detailed below.
The right to deletion
You have the right to request us to delete any personal information about you that wehave collected. Once we receive and confirm your verifiable request (as detailed below),
we will delete (and direct our service providers to delete) your personal information fromour records, provided however, that we may deny your deletion request or otherwise
maintain certain personal information if an exception under applicable laws applies, andmainly where it is necessary for the purpose of completing the transaction for which thepersonal information was collected, providing a service requested by you, or reasonably
anticipated within the context of our ongoing business relationship with you, detecting
and preventing security incidents, and complying with applicable laws.

We have made it easy for you to delete your historical data on the app, while continuing
to use the App. Simply tap on the “delete your data” button in your privacy settings. We
will delete the data that we are not otherwise required or permitted to keep or that isnecessary for the provision of the Service. And no need to worry – deleting your data
won’t remove the chats on your Viber App on your phone. (Note that when you
deactivate the Viber account your data and chats are automatically deleted from yourdevices. Please see information and instruction regarding your account deletion HERE.)
If you want to remove a piece of content you shared publicly in the past, you can do thatby deleting that content. It will be removed from our Services but may remain on thedevices of some users (assuming they have chosen to save it).
The right to opt-out of sale
As further detailed above, if you wish to opt out of sale of your personal information, youcan simply open our mobile app, access the “Settings/privacy/personal data” menu
within the App and switch the “Do Not Sell My Personal Information” toggle on. If youhave trouble finding the toggle or need further instructions you can send us a “Do Not
Sell My Personal Information” request at any time via the following
link: https://support.viber.com/customer/portal/emails/new?type=CA or by sending anemail to privacy@viber.com.

The right to access your personal information
Read our Privacy Policy for detailed information about what personal information iscollected by us. You may access and request a copy of the specific personal informationcollected about you during the twelve months preceding your request by tapping
the “request your data” button in Viber’s privacy settings on your mobile App. Once thecopy is ready, you will receive a file from Viber containing this information.
Note that we may require additional information from you in order to honor your request
and we may decline your request as permitted under applicable law.
The right to be free from discrimination
You may freely exercise your rights without fear of being denied Viber Services. Notethat we may make an automated decision to block a user, if we suspect this user isusing our services for illegal acts or acts that violate our terms of use. If you believe thatyour account was unlawfully blocked, you can contact us via our support page or by
sending an email to privacy@viber.com.
How you may exercise your rights & response timing and format
In addition to the various ways we have described above that allows you to easily
exercise your rights via your App’s settings, you may also submit a request to exercise
your right by contacting us, as follows:••

Our online form available at: https://help.viber.com/en/contact – please choose
the “privacy inquiry” category.
Using the “contact us” form on the App.

•Email: privacy@viber.com

We may require additional information from you in order to honor your request and wemay decline your request as permitted under applicable law. Furthermore, you mayvisit https://oag.ca.gov/privacy/privacy-laws for additional information regarding yourrights under the CCPA.
Please note that, only you or a person registered with the California Secretary of State
that you authorize to act on your behalf, may make a verifiable request related to yourpersonal information. You may also make a verifiable request on behalf of your minorchild. Such request must include sufficient information that allows us to reasonably
verify you are the person about whom we collected personal information or anauthorized representative as well as sufficient details regarding your request that allows
us to properly understand, evaluate, and respond to it.
We will respond to a verifiable request within the timeframes set forth under the CCPA,including any extensions (in such event, we will inform you of the reason and extension
period in writing). We may reply by a notification under your account, email, or othermeans of communication. Please note that any disclosures we provide will only cover
the 12-month period preceding the receipt of your request. We do not charge a fee toprocess or respond to your verifiable request unless it is excessive, repetitive, ormanifestly unfounded.
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Changes to This CCPA Notice

We may make changes to this CCPA Privacy Notice from time to time. If we do (exceptfor minor tweaks), we will notify you via our App or website.
We may modify or update this CCPA Privacy Notice from time to time.
If we change this CCPA Privacy Notice (except for technical tweaks), we will notify youof the changes. Where changes to this CCPA Privacy Notice will have a fundamental
impact on the nature of the processing or otherwise have a substantial impact on you,we will give you sufficient advance notice so that you have the opportunity to exercise
your rights. The last modification date of this CCPA Privacy Notice will be reflected in
the “Last Updated” header above.
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Current CCPA Privacy Notice PDF Version March 2022
Previous CCPA Rights Page PDF Version November 2019