KARSAN OTOMOTİV SANAYİİ VE TİCARET A.Ş.
STAKEHOLDERS POLICY
1. STAKEHOLDERS
The stakeholders are the persons, institutions or interest groups who are influential in the Company
reaching its targets and have an interest in its activities. Within this framework, our stakeholders are
determined as our Company’s shareholders, employees, customers, suppliers, public institutions,sector and non-governmental institutions and prospective investors
2. PROTECTION OF STAKEHOLDERS
The relationship between the stakeholders and our Company is governed by written contracts to themost possible extent.
The Company, in its transactions and operations, protects its stakeholders’ rights regulated by thelegislation and the mutual contracts. In case of detecting a violation of stakeholders’ rights which
are protected by legislation and contracts, our Company effectively and immediately takes corrective
actions in order to ensure their rights. Our Company offers the necessary convenience tostakeholders regarding the use of compensation mechanisms which are provided by legislation.
In cases where stakeholders’ rights are not regulated by legislation and/or contracts, stakeholders’interests are protected by good-faith principle by also taking the Company’s rights, capabilities andreputation into consideration. Our Company plays a leading role in the resolution of disputes that
may occur between our Company and the stakeholders. If a conflict of interest occurs between thestakeholders, or a stakeholder is involved in more than one interest group, a fair policy is employedwith respect to protection of rights and with the aim of protecting each right independently of one
another.
3. DISCLOSURE TO STAKEHOLDERS
During the process of disclosure to the shareholders and stakeholders, our Company adopts a policy
within the scope of equality, impartiality, consistency and timing principles. Within this context theannouncements and statements are made in a timely, accurate, complete, comprehensible andeasily accessible manner, taking the Company’s rights and interests into account.
Our stakeholders are informed by means of material event disclosures, minutes of General
Assembly meetings, annual and interim reports and financial reports published on Public Disclosure
Platform and the Company website. The employees are informed about the issues relating toCompany’s targets and activities via the assessment and information meetings that are made within
the scope of an open communication understanding.
Karsan Deputy General Manager for Financial Affairs and Investor Relations Unit are responsibleof disclosures to stakeholders with respect to our Company’s disclosure policy which can beaccessed through the Company’s website. The tracking and development of the disclosure policy
are under the authority and responsibility of the Board of Directors.

4. PARTICIPATION OF STAKEHOLDERS IN MANAGEMENT
There are no regulations in our Company’s Articles of Association regarding the participation ofstakeholders to management. On the other hand, there are independent members in the Board of
Directors who serve in order to ensure that, minority shareholders’ and other stakeholders’ rights
are considered equally when taking resolutions.
Via the Customer Satisfaction Survey, the expectations of the employees on the company andmanagement are obtained, and their suggestions on the improvement of the working conditions areevaluated. Additionally, the suggestions of the employees are obtained during the internal
communications and briefing meetings in relation to improving the working conditions.
In the weekly coordination meetings; the opinions of all mid-level and high-level managers areobtained and assessed during the decision making process of the company. With the simple
management system that is applied throughout the Company, the employees are provided with thepossibility to make and implement suggestions; and their advices on the improvement activities areobtained. Several meetings are held with customers, suppliers, unions, prospective and current
investors.
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The protection of our shareholders’ participation in the management is effected with the relevantlaws and articles of association.
5. POLICY ON HUMAN RESOURCES
In every step of production and management our Company adopts a “People-Oriented Approach”
and is committed to growing together with its employees, customers and shareholders andundertakes that;•It will meet the workforce needs in accordance with the existing and future human resources
planning•

It will create a transparent and reliable communication environment which supports teamworkand enhances corporate awareness•It will invest in human resources, adopting practices aiming continuous development in line with
Company strategies and objectives and monitor this development•

It will ensure adoption of a fair performance system where employees are recognized andrewarded•

It will continuously improve satisfaction levels in line with expectations of the employees andthe organization, and measure satisfaction perceptions of employees and performanceindicators•

It will assess all processes related to employees in an integrated manner, structure, report, andcontinuously develop process management•

It will launch and monitor innovative practices and systems with a solution- and result-oriented
approach.Accordingly, below are the basic competencies expected from our associates;•Communication skills•

Stress management and Inner Motivation•

Being Result-Oriented•

Teamwork and Cooperation•

Time Management and Prioritization•

Taking Initiatives•

Corporate Awareness•

Cost and Efficiency Consciousness•

Analytical Thinking•

Process Knowledge•

Negotiation Skills

The representative appointed for employee relations is the Karsan Human Resources Manager.
6. RELATIONS WITH CUSTOMERS AND SUPPLIERS
Our Company places importance on customer satisfaction when marketing and selling goods andservices, and takes the necessary measures. The timely and complete fulfillment of the customer’s
requests in relation to the purchased goods and services is fundamental within the context ofcustomer satisfaction; and in case of potential delays, it is the aim that they are informed without
having to wait until the end of relevant period.
Karsan has chosen as its target, the continuous development of products in order to meet andexceed customer expectations, within the scope of the quality policy. When ensuring that everyone
within the organization moves in harmony and as a whole, Karsan considers the quality system as
the base of its operations. As required by the area of activity, all products are manufactured inaccordance with the relevant laws.

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Our Company pays attention to the confidentiality of the customers’ and suppliers’ trade secrets.
The necessary measures have been taken to set up good relationships with the customers andsuppliers avoiding unfair competition and to act in accordance with the contracts that are in place
between the parties; and our sensitivity in this respect has been communicated to all our employees
and a common company awareness has been created.

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