VoiceAI Connect
Easily connect any telephony system to any bot framework
In today’s ultra-competitive digital economy, consumers quite rightly expect to receive a high level of service wheneverthey interact with a business. In response, companies have adopted chatbots and virtual assistants to meet these demands.
AudioCodes VoiceAI Connect extends text-based chatbot functionality to voice communications, connecting to any
telephony channel to allow customers to talk naturally with chatbots for an audio-centric user experience. This opens up
bot usability to a wider audience, encompassing all age groups, who are able to communicate via a whole range of voice
engagement channels.
AudioCodes VoiceAI Connect enables the integration of any cognitive voice services (text-to-speech, speech-to-text andvoice biometrics) and bot frameworks with all voice and telephony channels, thus creating an intelligent voice journey.
All this is facilitated by AudioCodes’ market-leading session border controller (SBC) technology, ensuring the best voice
quality, embedded security, high availability and true scalability.
VoiceAI Connect is offered in two editions to support multiple deployment options. The Cloud edition is a self-service portal(SaaS) in which you can immediately integrate your bots into your contact center voice business flows or connect to public
phone numbers. The enterprise edition can be deployed in any datacenter or cloud account as a dedicated setup, offering
the broadest capabilities.

Highlights
1. Extends chatbot usability to telephony and voice-based use cases
2. Connects any telephony channel to any bot framework
3. Best-of-breed approach to choosing cognitive voice services and bot framework providers
4. Allows smooth integration with any contact center or IVR business flows with no software upgrade
5. Reduces consumption and therefore the cost of voice speech services

VoiceAI Connect Use Cases
There are three key use cases in which VoiceAI Connect enables enterprises to implement their intelligentAI journey:Intelligent Virtual Agent (IVA)
Offloads simple and repetitive tasks from live agentsto voice bots. If needed, calls are transferred smoothly,along with the relevant details, to a live agent.

Conversational IVR
Conversational AI-based IVR uses natural languageunderstanding to replace traditional IVR and hierarchicalDTMF-based menus with a free speech experience.

Virtual Agent Assists
Listens to conversations between customers and agents,
analyzes the voice interactions and reacts by giving real-timeinsights to the agents and their supervisors.

Outbound calling
Allow third party applications to conduct automated outboundselling, setting and confirming appointments and more by yourvoice-bot.

How Does It Work?
VoiceAI Connect has two components. The first, based on AudioCodes SBC architecture, integrates with various telephonychannels. It connects to any voice and telephony platform to deliver superior voice quality and reduced latency, and has
a secured, highly available and scalable architecture. The second enables a best-of-breed approach by adapting to any
cognitive service API and orchestrating speech recognition, text-to-speech and bot framework voice flow.
Voice Engagement Channels

Public Telephony
ProviderEnterprise
Communication

Bot Frameworks

Bot Frameworks
APIs

VoIP
Protocols+ MORE

Contact Center

WebRTC

Speech Services
APIs

Cognitive Speech Services
Text-to-Speechservices

Speech-to-Textservices

Other Services
RecordingVoice Biometrics+ MORE

Main Functionality
Functionality

Details/Description

Supported Cognitive Services
Bot frameworks (pre-integrated)

Azure, Google, AWS, Cognigy, Kore.ai, Haptik.ai, Inbenta and more

Speech-to-text (pre-integrated)

Azure, Google, Nuance, Yandex and more

Text-to-speech (pre-integrated)

Azure, Google, Nuance, Yandex, AWS and more

Speaker authentication

Nuance, Phonexia - customer verification according to their voice signature

Public APIs

Public APIs allow connectivity to any bot framework, middleware, text-to-speech and speech-totext servicesTelephony Integration
Telephony applications

Contact centers, enterprise communication platforms (SIP)

Service providers

Public telephony providers (SIP)

OtherWeb calling (WebRTC)

Advanced Capabilities
Control telephony actions from the bot framework

Escalation to human agent, play prompts, recording, Barge-in, outbound calls

Bot notifications

DTMF, no user and bot inputs, alarms and statistics

Cost reduction

Cache speech-to-text prompts, stop and start speech-to-text detection according tovoice activities

Deployment Options
VoiceAI Connect Cloud

AudioCodes multi-tenant SaaS

VoiceAI Connect EnterpriseAudioCodes multi-tenant environment (customized option)
Dedicated setup on customer data center/cloud account
Dedicated setup on AudioCodes accountFind out more about our solution.
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AudioCodes Inc.
200 Cottontail Lane,
Suite A101E,Somerset, NJ 08873
Tel:+1-732-469-0880
Fax:+1-732-469-2298

Contact us: www.audiocodes.com/contact
Website: www.audiocodes.com©2022 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds
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AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience andCloudBond are trademarks or registered trademarks of AudioCodes Limited. All otherproducts or trademarks are property of their respective owners. Product specifications aresubject to change without notice.
02/2022 V.2