To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time

Supplier Guidance
Global Requirements
Version 3.4
This document represents minimum operational standards and requirements that Suppliers must comply withto ensure safety, security, and streamlined operations. Requirements are subject to change periodically.
Additional guidelines may be required in order to meet specific regional or customer needs.
Document located at www.starbucks.com/business/suppliers.

November 28, 2023
Starbucks Corporation, P.O. Box 34067, Seattle, Washington 98124-1067©2021 Starbucks Coffee Company. All rights reserved.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Table of Contents
1.0 Introduction ............................................................................................................................. 5
2.0 Policies and Procedures ............................................................................................................. 6
2.1 Supplier Code of Conduct ............................................................................................................... 6
2.2 Supplier Status and Conduct .......................................................................................................... 6
2.2.1 Anti-Bribery .................................................................................................................6
2.2.2 Confidentiality .............................................................................................................6
2.2.3 Workplace Harassment ................................................................................................ 6
2.2.4 Audits and Assessments ............................................................................................... 7
2.3 Quality ...........................................................................................................................................8
2.3.1 Quality Control - General .............................................................................................. 8
2.3.2 Quality Control - Food .................................................................................................. 8
2.3.3 Quality Control – Non-Food .......................................................................................... 8
2.3.4 Product Inspection and Acceptance ..............................................................................9
2.4 General Policies ............................................................................................................................. 9
2.4.1 Commencement of Work .............................................................................................92.4.2 Risk Management / Insurance .......................................................................................92.4.3 Subcontracting ............................................................................................................92.4.4 Product Withdrawal .....................................................................................................92.4.5 Nonconformance to Purchase Documents ....................................................................92.4.6 Use of Logos, Trademarks, Promotions and Advertising .............................................. 10
2.4.7 Unsolicited Samples ................................................................................................... 10
2.5 Business Processes and Procedures ............................................................................................... 10
2.5.1 Raw Materials and Supplies ........................................................................................ 10
2.5.2 Hazardous Materials .................................................................................................. 10
2.5.3 Invoice Detail Minimum Data Required ....................................................................... 11
2.5.4 Order and Shipment Confirmation.............................................................................. 11
3.0 Packing and Shipping Requirements ........................................................................................ 12
3.1 Operational Requirements ............................................................................................................ 12
3.1.1 Terms of the Order ..................................................................................................... 12
3.1.2 Case Requirements .................................................................................................... 12
3.1.3 Palletizing Requirements ............................................................................................ 13
3.1.4 Pallet Specifications ................................................................................................... 14
3.1.5 Pallet Quality ............................................................................................................. 15
3.1.6 Loading Requirements ............................................................................................... 15
3.1.7 Perishable and Refrigerated Products .......................................................................... 15
3.1.8 General Labels for Pallets, Cases and Inner Packaging ................................................. 17
3.1.9 Barcoded Universal Product Code Labels .................................................................... 22
3.1.10 GS1 Barcodes – GTIN and SSCC ................................................................................ 22
3.1.11 Special Labels - Warning Labels ................................................................................. 23
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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.1.12 Country of Origin ...................................................................................................... 23
3.2 Transportation and Shipping .........................................................................................................24
3.2.1 Cargo Security ........................................................................................................... 24
3.2.2 Freight Terms – Global (Excluding North America) ...................................................... 25
3.2.3 Freight Terms – North America ................................................................................... 25
3.2.4 Booking Requirements – International ........................................................................ 26
3.2.5 Booking Requirements – Intra U.S./Canada ................................................................. 27
3.2.6 Booking Requirements – Intra Asia ............................................................................. 27
3.3 Shipping Documentation – General Requirements ......................................................................... 27
3.3.1 Shipping – Hazardous Materials .................................................................................. 27
3.3.2 Delivery and Shipping Documentation ........................................................................ 27
3.3.3 Commercial Documentation – International Border Crossings ...................................... 29
3.3.4 Commercial Invoice Requirements – International Border Crossings ............................. 31
3.4 Customs and Import Clearance ...................................................................................................... 33
3.4.1 Authorized Customs Brokers ...................................................................................... 34
3.4.2 Customs – Importer Security Filing ............................................................................. 34
3.4.3 U.S. Customs – 24-Hour Rule ...................................................................................... 35
3.4.4 Preferential Import Scheme – Documentation Required .............................................. 35
3.5 Carrier and Shipping Modes........................................................................................................... 35
3.5.1 Carrier Selection ......................................................................................................... 35
3.5.2 EMEA Carriers ............................................................................................................ 37
3.5.3 Asia Pacific Carriers .................................................................................................... 37
3.5.4 North America Carriers – Shipments Within or Between the U.S. and/or Canada .......... 37
3.5.5 Shipping Mode Selection ............................................................................................ 39
3.6 Delivery Appointments – Supplier Managed Freight ....................................................................... 39
3.7 Supplier Performance – Packing & Shipping Requirements ............................................................. 39
Revision History……………………………………………………………………………………………………………………. 40

TablesTable 1. Pallet Specifications ................................................................................................................... 13
Table 2. Temperature Requirements for Perishable and Refrigerated Products........................................ 14
Table 3a. Product Case and Pallet/Shipping Label Data Requirements .....................................................15
Table 3b. Canada - Shipping Label Data Requirements: Production Date and Expiration/Best Before…….18
Table 4. Usage of GS1 GTIN Barcodes ......................................................................................................21
Table 5. Size Specifications for Barcodes..................................................................................................22
Table 6. Information Required on Shipping Documents ....................................................................…….27
Table 7. Commercial Documentation - Packet Contents...........................................................................29
Table 8. Supplier Requirements for Supplier-managed International Air and Ocean Freight………….….….35
Table 9. Starbucks TMS North American Regional and Temperature Contact List....................................36

FiguresFigure 1a. Example Label – Case label for a perishable product (not actual size) .......................................17
Figure 1b. Canada Example Label – Case label for a perishable product (note: not actual size) .................18© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Figure 1c. France Sorting Label Example……………………………………………………………….........................19
Figure 1d. Italian Environmental label – Retail (B2C) Example ………………………………….........................20
Figure 1e. Italian Environmental label – (B2B) Example …………………………………...................................21
Figure 2. Origin State Map – Transportation Regional Contact ...............................................................37

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

1.0 Introduction
Starbucks Supplier Guidance documents were prepared by Starbucks Global Sourcing and Supplier
Relations in accordance with Starbucks business standards, policies and practices. The information
provided in this Global Requirements document is intended to provide guidance to both current andpotential Suppliers by outlining the core Requirements that are fundamental to our business. These
Requirements are supported by our Standard Terms and Conditions and/or additional contract (including
purchasing documents). Failure to meet the requirements outlined here may result in the collection ofdamages and eventual termination of the relationship.
As we streamline and enhance the manner in which we purchase and sell our products and services, theStarbucks Supplier Guidance documents will be periodically updated and refined to reflect the most current
information.
Suppliers have 24/7 access to the information at www.starbucks.com/business/suppliers. Suppliers ofStarbucks are expected to adhere to the information provided and are responsible for staying informed and
up to date as periodic changes are made to the information. Procedural and operational updates are
effective 30 days after they are published.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

2.0 Policies and Procedures
2.1 Supplier Code of Conduct
We expect our Suppliers to comply with Starbucks Supplier Code of Conduct and specific Standards aslisted at www.starbucks.com/business/suppliers, including:••

Our general Supplier Code of Conduct that applies to all Suppliers
Our supplemental Standards for Manufactured Goods and Services that includes specific social
responsibility requirements for Suppliers of manufactured goods and services

2.2 Supplier Status and Conduct
2.2.1 Anti-Bribery
Starbucks is committed to the highest ethical standards in all business interactions. To support these highstandards, Starbucks Suppliers must not exchange bribes or kickbacks of any kind to influence businessdecisions or secure any improper advantage.

Suppliers shall comply with all applicable anti-bribery laws and regulations, including the Foreign
Corruption Practices Act (FCPA) and the U.K. Bribery Act. Specifically, Suppliers must not directly or
indirectly give or accept anything of value, or make payments, promises, or offers that would
improperly impact, or could be perceived to improperly impact business transactions withgovernment officials or individuals in the private sector. Any Administrative Service Provider (ASP)
acting on Starbucks behalf is prohibited from offering anything of value in connection to a customs
entry or to a Government Official for purpose of winning or retaining business improperly.
2.2.2 Confidentiality

Due to the highly competitive nature of the coffee and foodservice industry, Starbucks requires its
Suppliers to maintain—in the strictest confidence—all technical, business, and economic information
which they may receive while transacting business with Starbucks. Suppliers shall sign a Starbucks
Confidentiality and Non-Disclosure Agreement (see www.starbucks.com/business/suppliers).
2.2.3 Workplace Harassment
Our Starbucks Mission and Principles incorporates providing a great work environment and treating eachother with respect and dignity. Starbucks strictly prohibits harassment based on sex, race, color, national
origin, religion, sexual orientation, physical disability, mental disability, age, veteran status, marital status,or any other characteristic protected by applicable law. This prohibition applies to all partners, Suppliers or
customers engaged in company business.
If Starbucks becomes aware of a situation in which a Supplier may have violated this policy, Starbucks willpromptly notify the Supplier and request that appropriate responsive action be taken. Similarly, if a
Supplier is aware of inappropriate actions made by a Starbucks partner, the misconduct should be reported
immediately by calling the Starbucks Audit Line (see the Supplier Guidance – Global Reference document).

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

2.2.4 Audits and Assessments
1. Audits allow an organization to collaborate in real-time directly with its own security programs or
suppliers. Audits may be completed internally by the business, or an external security auditor may
be hired to complete the inspection. A security audit must:a. Establish firm audit/inspection procedures in writing as to what needs to be inspected andhow often.
b. Cover areas of documented policies and essential procedures of the security program (aslisted in this document).
c. Use checklists to ensure audits and inspections are done correctlyd. Proactively use audit/inspection results to close gaps, improve efficiency and mitigate risk.
2. To comply with SOX Section 302, Starbucks is required to certify over the design and function ofinternal controls over its public financial statements. Some suppliers, depending on the criteria
noted below, would be required to provide documentation detailed in Section II. As such, Starbucks
reserves the right to classify any business as an Outside Service Provider (OSP) if the OSP isquantitatively or qualitatively significant to Starbucks’ financial statements:a. Quantitatively significant – The total dollars of transactions* or information processed by
the service provider is significant to Starbucks financial statements. Ship the correct items
in good conditionb. Qualitatively significant – The service provided is indirectly or qualitatively significant to thefinancial statements.
*Starbucks reserves the right to change or otherwise alter the aggregate dollar threshold in any
given time.
3. If the business is deemed as an OSP there are additional requirements that would be needed fromthe OSP:a. The supplier pursuant to the American Institute of CPAs’ Statements on Standards for
Attestation Engagements No 18 (SSAE 18 or SOC 1), MUST present Starbucks with aService Organization Control Report (“SOC report”) that complies with AICPA
requirements related to SOC 1 type 2 reports on a yearly basis.
b. If the supplier is an internationally based business, reporting for the business’ internal
control over financial reporting must be to the standards represented by the International
Standard on Assurance Engagements 3402 report (ISAE 3402).
Important information required in the SOC reports, or international equivalent: Starbucks requires that the
SOC report have a stated period that covers the entirety of Starbucks’ fiscal year*.
If the supplier is unable to provide a SOC report with stated dates that coincide with Starbucks’ fiscal year, abridge letter from supplier’s management must be provided stating that there have been no changes nor
deficiencies during the time where the SOC report coverage is not available. Depending on coverage,
Starbucks reserves the right to request suppliers to complete compliance questionnaires to provide
additional assurance around controls related to the services provided.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

*Request dates from Starbucks for the fiscal year calendar to assure compliance.

2.3 Quality
Although each supplier selection process is unique, Starbucks has key expectations of all Suppliers,
regardless of size, location or product/service provided.
2.3.1 Quality Control - General
Suppliers are responsible for maintaining high levels of quality in their facilities, materials and employees.
Quality control programs, defective material control processes and other business practices of Suppliers
may need to be reviewed by Starbucks to determine the Supplier’s ability to provide products and services
that consistently meet or exceed Requirements.
We believe quality should be built into the entire business process from development through delivery andexpect Suppliers to proactively take responsibility for the quality of their products and services. We work
closely with our Suppliers to develop product specifications and service Requirements prior toauthorization.
2.3.2 Quality Control - Food
1. Suppliers shall strictly comply with Starbucks Standards for Food Suppliers at all times. A copy of therequirements and standards referenced in this section are available atStarbucks.com/business/suppliers. Additional requirements and/or specifications may apply,
depending on the nature of the product.
1. Suppliers shall be able to demonstrate compliance with Starbucks Standards for Food Suppliers,
preferably by sharing its Global Food Safety Initiative (GFSI) benchmarked scheme audit report, orby sharing food safety audit reports that are reasonably acceptable to Starbucks.
2. Production facilities may be audited by a third-party auditor appointed by Starbucks. The audit willassess the Supplier’s compliance with Starbucks Food Standards. The Supplier shall bear the costand expense related to such audit.
3. Starbucks reserves the right to conduct quality and/or food safety assessments and/or audits of anyof the company facilities supplying Starbucks branded, non-branded or custom-made products.
This may include assessment and audits of companies that sell ingredients, components and/or
materials to the Supplier. Onsite audits and/or inspections may be announced or unannounced.
4. More information is available at Starbucks.com/business/suppliers.
2.3.3 Quality Control – Non-Food Goods
1. Suppliers shall strictly comply with Starbucks Standards for Non-Food Goods Suppliers at all times. A
copy of the requirements and standard referenced in this section is available atStarbucks.com/business/suppliers.
2. Starbucks reserves the right to conduct quality audits and/or inspections of any facility supplying
Starbucks branded, non-branded or custom-made products. Onsite audits and/or inspections may
be announced or unannounced.

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3. More information is available at Starbucks.com/business/suppliers.

2.3.4 Product Inspection and Acceptance
Incoming goods may be inspected and tested by Starbucks or its distributors for conformance tospecifications. Nonconforming goods are placed on hold which may result in delay of payment until theissues are resolved, or rejection/non-payment if issues are not resolved. Product disposition will be
determined based on the extent of the nonconformity.

2.4 General Policies
2.4.1 Commencement of Work
Starbucks may provide sales or quantity forecasts for the convenience of the Supplier. Such forecasts arefor planning purposes only, and do not constitute Orders or binding commitments on behalf of Starbucks.
Suppliers must have a valid purchase document before the production of goods or commencement ofservices. This includes artwork, drawings, prototypes, molds or any other product or service for which the
Supplier expects payment.
2.4.2 Risk Management / Insurance
Seller must maintain Commercial General Liability Insurance (Public Liability) including coverage for
products liability and completed operations, with a per-occurrence limit of not less than US $1 Million and ageneral aggregate limit of not less than US $2 Million. U.S. and Canada Suppliers shall include Starbucks as
an Additional Insured on such policies. Upon request, Seller will provide a certificate of all required
insurance coverage to Starbucks.
2.4.3 Subcontracting
Starbucks prefers to contract with the direct source of its products or services unless outsourcing or
subcontracting is approved in writing. This approval does not apply to the purchase of component parts andraw materials, or when the Supplier is a known reseller. Suppliers should discuss individual situations with
the Authorized Starbucks Representative to be certain.
2.4.4 Product Withdrawal
Starbucks has procedures in place in the event a product withdrawal becomes necessary. These actions
may be taken in consultation with the Food and Drug Administration (FDA) or the Consumer Product
Safety Commission (CPSC). Starbucks will direct these activities and expects full cooperation from any
Supplier whose product is involved in such action.
2.4.5 Nonconformance to Purchase Documents
All goods and services are expected to conform to requirements, schedules, quantities, specifications,scope of work, prototype, sample, proof, cut sheets, and/or drawings approved by Starbucks andreferenced by the Order. Nonconforming products or services may be rejected or require specific remedies,© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

including the reimbursement of price and/or the cost of handling, freight, storage, rework or additional
services needed to dispose, replace, re-perform or bring the product or service into compliance.

2.4.6 Use of Logos, Trademarks, Promotions and Advertising
Very specific standards govern the reproduction and use of Starbucks logos and marks, including color, size
and application. The Authorized Starbucks Representative shall communicate these standards to the
Supplier as needed.
Starbucks controls the rights to its trademarks and designs which cannot be reproduced in any form
without a license. Starbucks does not allow the use of its name, logos, products, stores or other images in
Supplier advertising, annual reports or other printed, video or audio communications. If there is acompelling advantage to Starbucks to participate in a Supplier project, it may approve a Supplier’s request
for such use. Any such request and justification shall be submitted to the Authorized Starbucks
Representative for consideration.
2.4.7 Unsolicited Samples
Starbucks is actively engaged in developing products and ideas of its own. While we are interested in new
ideas, we have to preserve our own flexibility and ability to innovate. Under no circumstances should
samples be sent to Starbucks unless specifically requested by an Authorized Representative. If unsolicited
samples are sent to Starbucks, neither their receipt nor acceptance obligates Starbucks in any way. Unless
Starbucks enters into a written contract or agreement with the Supplier, Starbucks does not agree to keep
unsolicited information confidential and does not agree to compensate the Supplier in any way for the
information or idea.
Subject to any valid patent rights, Starbucks expressly reserves the right to develop products, technology,
ideas and materials similar or identical to those that a Supplier may submit. We request that samples not be
manufactured with the Starbucks name, trademark or logo unless licensed. To avoid inadvertent
infringement, we require that any samples, materials, dies, printing plates or similar items that are used tocreate unsolicited samples with unauthorized marks be destroyed.

2.5 Business Processes and Procedures
The following section outlines the Requirements for some of the most common day-to-day activities. Prior
to commencement of work, the Authorized Starbucks Representative shall identify to each Supplierspecific commodities or services that may have special procedures, product development, or intellectual
property requirements.
2.5.1 Raw Materials and Supplies
Starbucks is not responsible for raw materials or supplies purchased by the Supplier beyond what isrequired to fulfill current open purchase orders or blanket agreement releases. Exceptions must be
authorized in writing by the Authorized Starbucks Representative.
2.5.2 Hazardous Materials

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Suppliers must identify any hazardous material sold to Starbucks and supply a Material Safety Data Sheet(MSDS, OSHA form 20, IMDG certificate or equivalent). The MSDS must be provided to the Authorized
Starbucks Representative prior to the first shipment of any new or revised item in order to ensure productshippers and handlers have the required information.

2.5.3 Invoice Detail Minimum Data Required
The following data must be present on invoices submitted to Starbucks regardless of method ofsubmission:
•
•
•
•
•
•
•
•
•
•
•

Supplier nameSupplier remit-to address
Bill-to name and address of Starbucks legal entity
Invoice number (unique)Invoice dateInvoice amount (currency indicated)
Item number
Description of product or service
Quantity
Unit of measure
Amount by invoice line item

For billing against a PO (BPO, BPA or standard), the PO number, release number, PO line number andshipment number are required.
For non-PO billing, the name of the Starbucks partner requesting the goods or services is required.
2.5.4 Order and Shipment Confirmation
Orders received must be acknowledged (quantity, pricing, and/or dates confirmed) within 48 hours ofreceipt. For Suppliers set up to transact via the Starbucks Supplier EDI program (either fully integrated EDI
or the Starbucks Active Orders Portal) acknowledgement must be received via EDI if 855
acknowledgements are enabled.
For Suppliers set up to transact via the Starbucks Supplier EDI program (either fully integrated EDI or the
Starbucks Active Orders Portal) and the Advanced Ship Notice (ASN) is enabled then the ASN must be sent
and received by Starbucks on the same day as the shipment departs for its destination. ASNs can be resent
and processed up to the point the shipment is received.
For more information regarding the Starbucks Supplier EDI program you can reach out to
edibusiness@starbuck.com (business inquiries) and edi-supplier@starbucks.com (technical inquiries).

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.0 Packing and Shipping Requirements
As we strive to achieve Starbucks mission within the context of our supply chain, we recognize the value of
reliable and well-coordinated relationships with our Suppliers. This section of the Supplier Guidance-Global
Requirements communicates Starbucks operational expectations. By diligently working together with our
Suppliers toward high standards of quality, efficiency and operational excellence, we will enable an evenstronger, more valuable operational partnership between our organizations.
The packing and shipping Requirements included in this section apply to all products shipped to a Starbucks
regional distribution center (RDC) or consolidated distribution center (CDC) unless specifically called out as
an exception. At the discretion of the Starbucks Authorized Representative, the same or similar
Requirements may apply to products shipped to any other Starbucks location, such as a customer or a retaillocation.

3.1 Operational Requirements
3.1.1 Terms of the Order
Suppliers must ensure that shipments meet all terms of the order, including, but not limited to:
1. Ship the correct quantities
5. Ship the correct items in good condition
6. Ship to the correct location
7. Ship and/or deliver on time
If the freight terms for the shipment call for Starbucks to manage the freight and control thetransportation, then the Supplier shall ensure that an appointment is booked to pick up the goods and thatthe goods are ready to be shipped according to the date on the order.
If the freight terms for the shipment call for the Supplier to manage the freight and control thetransportation, then the Supplier is required to request a dock appointment and be prepared to deliver
shipments by the date listed on the order.
3.1.2 Case Requirements
1. Each case may contain only one type of item (SKU) associated with one lot and one Order.
2. All components that comprise a SKU must be packaged together.
3. When a standard full case quantity has been established for an item, all cases must have the fullquantities of inner packs and items/units (no partial cases).
4. All products must come in a sealed case that contains and protects items in shipment, storage andreshipment without the use of additional packaging.
a. Use only materials that are environmentally safe and free of chlorofluorocarbons (CFCs).
b. The following materials shall not be used in the packaging of cases:- Polyvinylchloride (PVC, #3 resin code), including labels, cap closures, etc.
- Biodegradable plastics (made by adding a biodegrading additive to petroleum-based
plastic)

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- Expanded polystyrene (also referred to as foam, STYROFOAM™, or EPS, #6 resincode)- Polycarbonate plastic, which contains BPA (included in resin code #7, Other)- Grease resistant coatings which contain perfluorocarbons, such as PFOA or PFCs
5. Depending on the channel of distribution and/or how the item is sold, additional packaging
requirements may be applicable (e.g. items that will be distributed via parcel shipments require
higher packing standard than for standard Starbucks store deliveries).
6. For deliveries to all regions except EMEA the maximum weight for a case that contains more than
one unit is 70 pounds (lbs.). For deliveries to EMEA the maximum weight for a case that contains
more than one unit is 23 kilograms (kg).
7. Larger sized and/or heavy items such as, but not limited to, furniture and equipment must be
packaged to enable them to be safely and stably stacked, and must be protected from movement
within the outer packaging.
8. Some unusual types of items may not require a case in order to be sufficiently stable and protectedin transit and/or storage. These items are to be packaged in whatever way is customary and suitablefor containing and protecting the item. Specific Requirements may be communicated separately toaddress these items.
3.1.3 Palletizing Requirements
1. Unless shipped as parcels or full container load international shipments, all shipments must be
palletized unless otherwise approved by the Authorized Starbucks Representative.
a. Slip sheets and floor loading can only be used if approved in writing by the Authorized
Starbucks Representative.
NOTE: Unless otherwise indicated, all requirements regarding palletizing product apply to
product stacked on slip-sheets or floor loaded.
b. Shipments to these 3 Asian DCs must always be palletized:- Singapore Regional Distribution Center- Wai Gao Qiao Regional Distribution Center- Futian Regional Distribution Center
2. Package, palletize and secure all items in shipments so that they can withstand any normaltransportation and handling without damage. Corner boards and/or airbags are recommended andmay be additionally required for heavy products such as liquids.
3. Whenever possible, all items on a pallet should be identical (same SKU and lot and shipped against
the same Purchase Order). If a mixed pallet is created, product must be physically separated on thepallet (e.g. use a slip-sheet) to ensure that the same items, lots and orders are grouped together
and can be immediately and unmistakably identified. See requirements section Special Labels Warning Labels for specific labeling Requirements for mixed pallets.
a. A maximum of 2 Purchase Orders is acceptable on one pallet (mixed) as long as bothPurchase Orders are physically separated by means of a slip sheet and clearly indicated on
the pallet label.
b. A 2-lot maximum of the same item are allowed on one pallet, but require physicalseparation by slip sheet and each must be clearly indicated on the pallet label.

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4. When shipping in full pallet quantities, all tiers on the pallet must contain the same number ofcases.
5. Whenever possible, build pallets so that they can be double-stacked without causing damage to the
product (see section referring to Special Labels – Warning Labels requirements, for pallets thatcannot be double-stacked).
6. Cases cannot over-hang the pallet edges. Minimize under-hang of cases on pallets.
7. Build pallets to maximize the quantity of product that can safely and stably fit on the pallet whileremaining under the height specifications indicated in Table 1.
3.1.4 Pallet Specifications
Pallet specifications are based on the destination region and DC type. Pallet specifications must comply
with the Requirements shown in Table 1, unless otherwise specified and approved by the Authorized
Starbucks Representative.
NOTE: Additional requirements apply to pallets shipping to a U.S. Store Development DC and will be sent
to the supplier by the Store Development team
Table 1. Pallet Specifications
Specification TypeNorth America
Latin America
Maximum pallet stack RDCs: 53 in. (135 cm)
height measured from CDCs: 84 in. (213 cm)
floor to high point ofpalletPallet size andconstruction
requirements

GMA 4-way 1
 40 in. x 48 in.
 100 cm x 120 cm
 50 lb. max weightInt’l air freight4
 under 160cm height

1.
2.
3.
4.

EMEA

Asia Pacific

RDCs: 160 cm

RDCs: 190 cm
Greater China
RDCs & CDCs: 2.2 m

United Kingdom
 UK Standard 2
 100 cm x 120 cm(39.37 in. x 47.25 in.)

Asia Pacific

GMA 4-way 40 in. x 48 in.
 100 cm x 120 cm
 Softwood pallet boards
All other EMEA Countries or higher grade Europallet 3
Greater China
 80 cm x 120 cm(31.5 in. x 47.25 in.)
GMA 2-way or 4-way 40 in. x 48 in.
 100 cm x 120 cm
 Softwood pallet boards
or higher grade

Grocery Manufacturers Association (GMA) 40 in. x 48 in. 4-way flush pallet is the most common size stringer pallet(new and used).
UK, Industrial or EUR 3 pallet as specified by the European Pallet Association (EPAL) and EN 13698-2.
Europallet as specified by the European Pallet Association (EPAL) and EN 13698-1.
International Air freight palletized shipment cannot exceed 160CM in height, including the pallet.

.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.1.5 Pallet Quality
1. Pallets are required to be wooden respectively GMA Grade A, UK Standard, EURO pallet Standard
or better standards and dimensions. Pallets must be un-modified from the pallet’s original
construction.
8. Use of rented pallets requires an authorized exception by an Authorized Starbucks Representative.
Starbucks will not pay charges associated with rented pallets.
9. Pallets shall be clean, free of damage (including splinters and exposed nails) and free of odors andpests.
10. Pallets shipped into or out of the U.S. shall be compliant with the International Standards for
Phytosanitary Measures No. 15 (ISPM 15) and “heat stamped” (see Supplier Guidance - Reference
under Acronyms and Definitions). Pallets shipped into Greater China must be stamped “IPPC”(International Plant Protection Treaty). IPPC stamp not required for intra China shipments.
3.1.6 Loading Requirements
1. For sealed trailers and containers, secure the product to ensure that it remains stable and free ofdamage through any normal means of transportation. For sealed shipments, the Supplier shall be
responsible for the condition of product upon arrival at destination, unless an unusual event such as
an accident enroute has been noted. Supplier could be subject to penalties associated withdamages incurred as a result of insufficient bracing.
2. It is the responsibility of the Supplier to provide any blocking and bracing equipment used to ensurethat freight is secure for transport.
3. Configure pallets to maximize capacity, stabilize product and distribute weight in the trailer orcontainer.
4. See the Cargo Security section for Requirements on sealing truckloads and containers.
3.1.7 Perishable and Refrigerated Products
1.

Products must be maintained at specified temperatures, depending on categorization of an item,
as indicated in Table 2.

Table 2. Temperature Requirements for Perishable and Refrigerated Products
North America Temperature Range (°F)
Minimum
TargetMaximum
Ambient/Room Temperature

N/A

70°

N/A

Refrigerated

34°

36°

41°

Frozen

-10°

0°

10°

Chocolate

35°

55°

74°

Specified Fishery Products

34°

36°

40°

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

EMEA Temperature Range (°C)

Minimum

TargetMaximum

Ambient/Room Temperature

N/A+18.0°C

N/A

Refrigerated+0.1°C+2.0°C+4.0°C

Frozen-23.0°C-18.0°C-15.0°C

Temperature Sensitive(chocolate, fruit or other products)
Greater China (°C)

Per agreementwith Starbucks

Per agreementwith Starbucks

Per agreementwith Starbucks

Product
Category

Temperature Requirement
During Storage

Comments

DeliveryPrior to Loading

During Transport

Frozen<= -23°C to -12°C-12°C (max)<= -23°C to -12°C

Chilled

0°C to 5°C

0°C to 5°C

0°C to 5°C

Temperature

18°C to 22°C

18°C

5°C to 25°C

Freezer must be
set to -18°C

11. For non-ambient shipments, the Supplier must notate the specific product temperature
requirements on the BOL/AWB/CMR (e.g. “Product must remain between X and X degrees”). Clear
terminology on the legal document regarding product and performance expectations for the carrieris critical. For non-ambient shipments to or within EMEA, temperatures must be notated in degrees
Celsius.
12. For non-ambient shipments, the Supplier must ensure that the trailer has stabilized at the target
temperature prior to loading. This requirement is to ensure that the equipment being used totransfer freight can maintain the target temperature.
13. For non-ambient shipments, the Supplier must ensure the product is within the temperature range
listed above at the time it is loaded into the trailer. Supplier could be subject to penalties
associated with temperature excursions found to be the result of missing, faulty, or incorrectly
calibrated monitors.
14. The Supplier must apply a Starbucks-approved temperature monitoring device to the outside of acase on the last pallet loaded of each PO at the time of shipping. If there are multiple POs going to
the same destination one device may be used. Supplier could be subject to penalties associatedwith temperature excursions found to be the result of missing, faulty, or incorrectly calibrated
monitors.
15. The Supplier shall validate that the equipment being used to transfer the freight is suitable for the
product type being shipped. If the trailer is not suitable for transport, the Supplier can reject thetrailer.
16. Drop shipped product may require additional or different Requirements which will be confirmed by
the Authorized Starbucks Representative.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

3.1.8 General Labels for Pallets, Cases and Inner Packaging (See Table 3)
Regional notations:
1. China & Asia Pacific (CAP) – Contact Starbucks CAP regulatory team to ensure the inner pack andouter carton requirements are fulfilled. See Starbucks Supplier Guidance – References (Table 1).
2. Canada – Additional production date and expiration/best before date information for case labels
can be found in Table 3b and Figure 1b.
3. EMEA – Additional information can be found below for labeling on products shipping to France and
Italy. Example figures can be found in Figure 1c, Figure 1d, and Figure 1e.
Overall labels shall be designed and positioned on the pallet, case, and inner packaging so the required
information is easily accessible and can be correctly identified. (e.g., case labels facing “out” and right-sideup on the pallet).
Each case must have at least 1 Case label.
a. Starbucks prefers 2 identical case labels/data on 2 adjoining sides of the case when possible
Starbucks requires 2 identical case labels/data on 2 adjoining sides of the case when possible.
Pallet shipping labels must be applied outside of stretch wrap, may not have any creases or folds over thebarcode, and may not cover up any data on the case.
Labels must be clear and legible, with a minimum font size of 12 points. Information may be directly printed
and/or inkjet printed onto a case if all the information Requirements have been met. English is the standard
for labels, but for some specific markets Starbucks may request additional language(s). Local language isallowed for deliveries to consolidated distribution centers (CDCs).
Each data point on the label must include a “header” that precedes the information contained on the label(i.e., “Production Date” would precede “01-SEP-2017”. See example in Figure 1).
Some specific Markets/products may require additional or different information as communicated by the
Authorized Starbucks Representative.
Inner Packaging – For items manufactured exclusively for Starbucks, include the same information that isprinted on the case labels on any inner packaging that is used for shipment (excluding display packaging).
Note that Starbucks may identify additional label requirements during the label approval process.
b. The Inner Pack GTIN bar code is required on these labels (not the case GTIN).
Table 3a: Product Case and Pallet Shipping Label Data Requirements
NOTE: International shipments do not require GTIN or SSCC Bar codes
Data

Description

GTIN Bar
Code

The GS1-compliant ITF-14 formatted case GTIN
barcode (see section 3.1.11)© 2021 Starbucks Coffee company. All rights reserved.

PalletShipping
Labelsn/a

Product
Case Labels
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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

SSCC Bar
Code

The GS1-compliant 18-digit SSCC barcode (see section Required
3.1.11)n/aOrder#

Order Number (standard PO, blanket-release
Required
combination, or delivery ID [DID] number)* Unless otherwise communicated, the Order Number
should not be listed on the case label when the goods
are shipped on a pallet
The Starbucks item number/SKU number, provided on Required
the order*Situational

The Starbucks description of the SKU, provided on theorder
The lot number/code for the item

Required

Required

Required for
perishable

Required for
perishable

Date the lot was manufactured
Format: DD-MMM-YYYY (e.g., 05-SEP-2017)
Some markets in EMEA require numerical format:(DD-MM-YY)
Format: DD-MMM-YYYY (e.g., 05-SEP-2017)
Some markets in EMEA require numerical format:(DD-MM-YY)

Required for
perishable

Required for
perishable

Expiration
Date
OR
Best Before
COO
Country of origin for the item produced in thismanufacturing facility (see section 3.1.12)

Required for
perishable

Required for
perishable

Required

RequiredMID

Required

Required

Required

Required

SKU
Description
Lot
Production
Date

Quantity

Manufacturer Site ID. Number assigned by Starbucks
for the specific facility where the goods were
manufactured
Pallet label: XX Cases, XX Units
Case label with no Inner Pack (IP): XX Units
Case label with IP: XX IPs, XX per IP, XX units per caseRequired

Figure 1a. Example Label – Case label for a perishable product (not actual size)
This is an example of the information required on a Case label for a perishable product. The format
is not a requirement, but all data shown, including “data field labels” must be present. The example
below is printed on white label stock, so Bearer Bars are only required above and below the GTIN
barcode. The product is palletized, so the PO number is on the pallet label, not the case label.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Table 3b: Canada - Shipping Label Data Requirements: Production Date and Expiration/Best
BeforeProduction
Date

Date the lot was manufactured
Format: YYYY-MM-DD (e.g. 2020 OC 30)** Letter MonthBEST BEFORE/MEILLEUR AVANT YYYY MM DD(4-digit year) (2-letter month) (2-digit day)Expiration
Date
OR
Best Before **Letter Month
JA for January
FE for February
MR for March
AL for April
MA for May
JN for June
JL for July
AU for August
SE for September
OC for October
NO for November
DE for December
Example:(e.g. BEST BEFORE/MEILLEUR AVANT 2020 OC 30)

Required for
perishable

Required for
perishable

Required

Required

Figure 1b. Canada Example Label – Case label for a perishable product (note: not actual size)
This is an example of the information required on a Case label for a perishable product. The format is not arequirement, but all data shown, including “data field labels” must be present. The example below isprinted on white label stock, so Bearer Bars are only required above and below the GTIN barcode. The
product is palletized, so the PO number is on the pallet label, not the case label.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

EMEA (France and Italy) Packaging Requirements
1. France Sorting Labela. French AGEC Law (article 17) implementing Decree no 2021-835 of 29 June 2021 will impact
Business to consumer (B2C) products. This national regulation is mandatory and requires aharmonized sorting label to be displayed on household packaging.
b. Impacted Products: Any Starbucks product sold to customers in France must include thesorting label, regardless of supplier country of origin.
c. Sorting label information format requirements:-

Layout: Can be given in either a horizontal or vertical.

-

Should be displayed on the sales packaging of the product in a visible place.

-

Packaging Component: Pictogram only-

Waste Stream: Pictogram only-

Colour: Monochrome-

Version: Standard (“Compact” to only be used when space is limited)-

Note: The shipping packaging is not considered to be part of the sales packaging
and does not need to be marked with the sorting information.

-

Additional information on the regulation requirements and examples can befound through Citeo. Their web address is: https://www.citeo.com/info-tri

d. Starbucks products impacted: All consumer-facing Starbucks products must meet theserequirements. If you need clarification on an item, please reach out to your Starbucks
Sourcing or Regulatory contact.
Figure 1c: France Sorting Label Example

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

2. Italy Environmental Labels
a. Italian authority Legislative Decree 3 September 2020, n. 116 which is the implementationof Directive (EU) 2008/98 relating to waste and implementation of Directive (EU) 1994/62
on packaging and packaging waste.
b. Starbucks products impacted: All Starbucks product sold as B2B and B2C in any EMEA
market must include the sorting label, regardless of supplier country of origin. If you needclarification on an item, please reach out to your Starbucks Sourcing or Regulatory contact.
c. Environmental label information format requirements:-

Must be clear, legible, and easily visible on the product packaging for the
consumer.

-

Color: If color is used on the label, it must follow the recycling colors that are usedwithin Italy to represent that family materials of the packaging (UNI 11686
standard on Waste Visual Elements).

-

Font: For font size the Italian Packaging Institute has recommended that theprovisions in Article 13 of Regulation (EU) 1169/2011 based on the largest surfaceof the packaging are followed:
1. Largest surface area of packaging has an area <80cm2 = x height ≥1.2mm
2. Largest surface area of packaging has an area <80cm2 = x height ≥0.9mm
3. Largest surface area of packaging has an area <25cm2 = provided
separately or digitally-

Note: there is no prescribed layout or placement.

-

Additional information on the regulation requirements and examples can befound through CONAI. Their web address is:
http://www.progettarericiclo.com/en/docs/environmental-labeling-packaging

d. Business to Consumer (B2C): For consumer-facing packaging, Italy regulations require thefollowing information on the recycling label:-

Mobius loop as per Regulation 129/97/CE-

Material family-Collection guidelines

Figure 1d: Italian Environmental label – Retail (B2C) Example

e. Business to Business (B2B): Products that are classed as B2B transaction must have thefollowing information on a label, printed directly anywhere on the packaging, or it can besupplied separately. For tertiary packaging (pallets, shrinkwrap, etc.) the recycling
information can be provided separately in other documentation or digitally.
-

Mobius loop as per Regulation 129/97/CE© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Figure 1e: Italian Environmental label – (B2B) Example

3.1.9 Barcoded Universal Product Code Labels
1. Some items are required to have the GTIN/Universal Product Code (UPC) or other identifying
number barcoded in a standard format on the individual item.
2. When requested by the Authorized Starbucks Representative, products must be labeled at the item
level (smallest product or sellable unit) with GS1- compliant standard barcodes, in either EAN-13 orUCC-12, unless otherwise directed by the Authorized Starbucks Representative. Truncatedbarcodes may be authorized when space is limited on the package.
3. Supplier UPC labels may be used in certain circumstances when approved by the Authorized
Starbucks Representative. When suppliers provide UPC/GTINs to Starbucks, the UPC/GTIN mustcomply with GTIN rules (i.e., check digit validation).
3.1.10 GS1 Barcodes – GTIN and SSCC
1. Starbucks requires GS1-compliant Global Trade Item Number (GTIN) barcodes on cases and innerpacks and LPN (Serial Shipping Container Code or SSCC) barcode labels on pallet shipping labels toensure accurate receiving and meet our customer’s requirements.
a. Some sellable units also require UPC/GTIN bar code labels.
2. Suppliers are expected to keep current and conform to barcode standards published by GS1. See
the GS1 website at www.gs1.org for information on current barcode requirements and standards
for GTIN bar codes and SSCC barcodes.
4. Starbucks and its associated Brands will provide GTINs for each packaging level (Each/sellable unit,
Inner pack, and Case) to suppliers for the labeling of items where they are exclusively manufactured
for or by Starbucks. For items that are deemed to be ‘off the shelf’ or the supplier retains the
proprietary ownership for recipes or specifications, the Supplier must provide and label the itemwith their appropriate GTIN. For the purpose of this document ‘off the shelf’ is defined as an item
where no changes are being made to the basic formulation or specification of the item to fit
Starbucks specific requirements. For example, Starbucks would not provide a GTIN for a pack sizechange requested of the supplier if the product is made available to other customers in the sameformat.
5. GS1 GTIN barcodes are applied based on the destination of the shipment as shown in Table 4.
Table 4. Usage of GS1 GTIN Barcodes
North America andLatin America

22

EMEA

Asia Pacific© 2021 Starbucks Coffee Company. All rights reserved.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

 Inner packs
 Fixed quantity cases

 Inner packs
 Fixed quantity cases
 Fixed quantity pallets

 Inner packs only

3. License plate barcodes must be included on each logistics unit. License plate barcodes contain a
SSCC number to uniquely identify each logistics unit (e.g. pallet or container) and to facilitate
tracking of shipments with a random set of contents. Upon request, Supplier shall send electronic
files containing the data related to the SSCC18 number by means of Electronic Data Interchange(EDI).
a. Ensure the SSCC bar code is on each pallet label.
b. SSCC may apply to the case when shipping unpalletized and uncontainerized; see theAuthorized Starbucks Representative for details.
6. The size of the barcode varies based on the application. A “limited space option” may be available,
but barcodes should meet the “standard” minimum size listed in Table 5 whenever possible.
Table 5. Minimum Size Specifications for Barcodes

Barcode Type

Minimum Width

Minimum Height

GTIN: Item

See the Authorized Starbucks Representative

GTIN: Case and Inner Pack

122.43 mm (4.82 in.)31.15 mm (1.25 in.)

SSCC: License Plate

77 mm (3.05 in.)31.75 mm (1.26 in.)3.1.11 Special Labels - Warning Labels
Warning labels are intended to provide information to support correct handling and accurate receipt. The
Supplier should design, size, color and position these labels to enable them to be immediately visible andunmistakably clear. Types of warning labels include:
1. Mixed Pallet Labels – Label pallets that contain mixed product (SKU, Lot and/or Order) as a mixed
pallet. Also indicate the different product that is contained on the pallet.
7. “Do Not Double-Stack” Pallet Labels – Label pallets that cannot be double-stacked with warninglabels to prevent double-stacking by anyone handling the product.
8. Fragile Labels – Label cases and pallets that contain fragile items with a “Fragile” label.

3.1.12 Country of Origin
Suppliers are responsible for ensuring that their product is marked with the country of origin (COO) (e.g.,
the country where the product being received was manufactured) according to the laws of the country into
which the product is being delivered. For example, products for the U.S. must meet U.S. laws and© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

regulations as stated in the 19 U.S.C. 1304, and any other applicable special marking Requirements as
identified in 19 CFR 134.43.
Product packaging on an outer retail case must be marked with the COO on both the case and on theindividual items. Prior to commencing shipment, Suppliers shall contact the Authorized Starbucks
Representative regarding COO marking Requirements.
Upon request, Suppliers are required to provide additional documentation to support the need for countryof origin information.
In addition to the Operational Requirements referenced above for use and application of lot number(s), a
single lot must only have one country of origin.

3.2 Transportation and Shipping
3.2.1 Cargo Security
1. The Supplier shall maintain container and trailer integrity to protect against the introduction ofunauthorized material and/or persons into the Starbucks supply chain.
9. The Supplier shall not fumigate containers and/or trailers unless other requirements are specified
by Starbucks in advance.
10. All Suppliers and the third parties with whom they conduct business shall have, at a minimum, thefollowing container and trailer security measures in place:a. Container Inspection – Written procedures to verify the physical integrity of the container
structure prior to packing shall include a seven-point inspection process to be completed on
all containers and trailers (refer to Starbucks Container Seven-Point Inspection Guide, orreference www.cbp.gov for C-TPAT Importer Security Criteria).
b. Seals – At the location where loading occurs, the Supplier shall affix a high-security seal to
all full load containers/trailers that meet or exceed PAS ISO 17712.
- Suppliers shall record seal numbers as required by the BOL/AWB/CMR section(handwritten seal numbers are not acceptable).
- At each transfer of custody in the entire supply chain there must be verification thatthe seal is intact, and whether it exhibits evidence of tampering along the route.
- If the seal is removed in-transit by anyone (including government officials), a
replacement seal must be affixed to the container/trailer and the seal change must be
documented on the BOL/AWB/CMR.
- When a seal is broken, the provider/Supplier must immediately notify Starbucks at
cargosecurity@starbucks.com to communicate:
1. the number of the broken seal;
2. who broke the seal; and3. the number of the replacement seal affixed to the container/trailer.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

c. Container/Trailer Storage – Containers/trailers must be stored in a secure area to prevent
unauthorized access and/or manipulation.
Procedures must be in place for reporting and neutralizing unauthorized entry into
containers or container storage areas.
In the event of a suspected security event (Greater China excluded), the Supplier shalladvise Starbucks of the event details via the cargo security email box atcargosecurity@starbucks.com (include the identifying container/trailer number in thesubject line of the email), and/or via other forms of communication appropriate for thecircumstances (Greater China – contact your primary sourcing contact). The load will thenbe immediately halted within the supply chain and will not be received while the event isbeing investigated.
NOTE: Additional security measures are detailed in Supplier Guidance - Expectations /Supplier Security Protocol.
3.2.2 Freight Terms – Global (Excluding North America)
1. Starbucks uses Incoterms 2020® freight terms for all shipments, unless specified otherwise on theOrder. Information about Incoterms® is available from the International Chamber of Commerce
website at www.iccwbo.org.
11. The Supplier is responsible for compliance with freight terms, specified shipment, or arrival dates
and named places described on each Order. Any questions about the terms or dates listed on an
Order should be directed to the Authorized Starbucks Representative.
12. For shipments to be turned over to Starbucks at or near origin (Incoterms 2020® EXW, FCA, FAS,
FOB), a Starbucks-nominated Cargo Management Service (CMS) provider will accept the booking,collect and forward all relevant shipping and commercial documents, including Verified Gross Mass
(VGM), and secure transit for the goods from the named place to final destination. Supplier is
responsible for export filing formalities.
13. For shipments to be turned over to Starbucks control at the port of discharge or any other definedplace (Incoterms 2020® CFR, CPT, CIP, CIF, DAP), the Supplier shall be responsible for all transit
times and for shipping to the named place as specified by the Incoterms 2020® and any otherspecial instructions included on the shipment Order. Supplier is responsible for export filingformalities.
14. For shipments to be turned over to Starbucks control at destination (Incoterms 2020® DDP), theSupplier shall be responsible for all transit arrangements, shipping timelines, shipping
documentation, export/import formalities, and delivery to final destination as specified by the
Incoterms 2020® named place.
15. In all cases, the Supplier is responsible for arranging the shipment and the schedule to meet eachship date or arrival date at the final destination and the named place stated on the Order.
3.2.3 Freight Terms – North America
In lieu of Incoterms 2020®, Starbucks may use three other freight terms for shipments within or between
the U.S. and Canada. Purchase orders shall list the named place where Starbucks agrees to assume risk of© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

loss and take title to the goods (a.k.a. “origin” address for Third Party, or a “destination” address for Freight
Prepaid, and Prepay and Add). These three terms and their definitions include:
Freight Prepaid
1. The Supplier shall be responsible for paying the freight carrier for the cost of transporting goods
from the Supplier location to the destination (named place).
16. If the goods cross the U.S./Canada border, the Supplier is the Importer of Record and shall be
responsible for clearing customs, including preparing all documents and paying all duties, taxes,
brokerage fees and/or any other related costs.
17. Transportation costs shall be negotiated with the Authorized Starbucks Representative and areembedded in the total costs. Transportation costs are not invoiced to Starbucks, either as a line
item on a product invoice or as a separate invoice.
Prepay and Add
1. The Supplier shall be responsible for paying the freight carrier for the cost of transporting goods
from the Supplier location to the destination (named place).
18. If the goods cross the U.S./Canada border, the Supplier is the Importer of Record and shall be
responsible for clearing customs, including preparing all documents and paying all duties, taxes,
brokers fees or any other related costs. The Supplier shall invoice Starbucks for the transportation
costs.
Third Party
1. Starbucks shall be responsible for paying the freight carrier for the cost of transporting goods fromthe Supplier location (named place) to the destination.
19. If the goods cross the U.S./Canada border, Starbucks is the Importer of Record and shall be
responsible for clearing customs and paying all duties, taxes, broker fees or any other related costs.
The Supplier shall be responsible for preparing all customs documents and providing the necessary
documents to the carrier and customs broker.

NOTE: For Freight Prepaid and Prepay and Add terms, Starbucks may recommend a specific carrier,but will normally leave carrier selection to the Supplier.
3.2.4 Booking Requirements – International

When booking international shipments of Starbucks-managed freight, please refer to the appropriate
CMS provider’s booking Requirements. The key booking Requirements include:
1. Supplier must book at least 14 days prior to the Ready-to-Ship date as listed on the Purchase Order.
2. Supplier must follow the CMS booking instructions, including the use of the online booking tool.
3. Supplier must provide the required documents no later than 2 business days after the estimatedtime of shipment.
4. For any questions on shipping Green Coffee, Finished Goods, and Tea & Botanicals from Asia/India
to North America, please contact David Barnes with Expeditors at david.barnes@expeditors.com.

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5. For any questions on shipping Green Coffee, Finished Goods, and Tea & Botanicals from Central
and South America, Europe or Africa to North America, please contact Lincoln Simones with DSV
at Lincoln.simones@us.dsv.com.
6. Starbucks contacts: Marcelo Zanetti Correa Da Silva at mzanetti@starbucks.com for Green Coffeeand Libby Grasham at egrasham@starbucks.com for Finished Goods and Tea and Botanical if
further instructions are needed. For any questions for drayage or air freight shipping contact Brian
Mitchell at brmitche@starbucks.com. For Global Logistics escalations contact Evan Pritchard atepritcha@starbucks.com.
7. Refer to sections relating to small parcel shipments.

3.2.5 TMS Booking Requirements – Intra U.S./Canada
1. For all booking requirements, Supplier shall utilize the appropriate SOP and/or SOW as provided byauthorized Starbucks representative.

3.2.6 Booking Requirements – Intra Asia

When booking intra-Asia shipments of Starbucks-managed freight, the Supplier shall abide by thefollowing Requirements:
1. Supplier shall book at least 14 days prior to the Ready-to-Ship date listed on the Purchase Order.
20. Supplier must provide the required documents to the CMS provider no later than 1 day prior to the
Estimated Time of Departure.
21. Refer to sections relating to small parcel shipments.

3.3 Shipping Documentation – General Requirements
3.3.1 Shipping – Hazardous Materials
1. The Supplier shall include a Material Safety Data Sheet (MSDS), OSHA Form 20, IMDG certificate orequivalent with any shipment that contains hazardous materials.
22. A 24-hour emergency contact must be notated on the BOL, AWB, CMR and other relevanttransportation documents for all hazardous materials shipments.
23. For deliveries to or within North America, the appropriate hazardous materials numbers (United
Nations or North American) must be notated on the BOL, AWB, CMR and all other relevanttransportation documents.
24. The proper hazardous materials identification number should be included on all paperwork for
HAZMAT shipments. This requirement is in addition to the requirement of supplying the MSDS,
OSHA Form 20, IMDG certificate or equivalent.
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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

1. A shipping document (i.e., Packing List for North America or Delivery Note for EMEA) shallaccompany each shipment and meet the following requirements:
a. Each PO must have a separate shipping document.
b. The language standard on delivery and shipping documentation is English although local
language is acceptable for deliveries to Consolidated Distribution Centers (CDCs).
c. The shipping document must be accessible as the delivery is unloaded, preferably attachedto the upper right-hand corner of the upper right-hand case of the leading pallet.
d. All shipping documents must include specific information based on the receiving region, as
shown in Table 6:

Table 6. Information Required on Shipping Documents
Data Element

N. America &Latin America

EMEA

Asia
Pacific“Ship From” name, address and contact

X

X

X

“Ship To/Sold To” name, address and contact

X

X

X

PO Number

X

X

X

Manufacturing Site ID Number (assigned by Starbucks)

X

X

X

Country of Origin / Manufacture

X

X

X

Starbucks Item Number

X

X

X

Total Shipment Quantity in the unit of measure listed on the
PO

X

X

X

Total Number of Cases (or units) Per Item

X

X

X

Ship Date

X

Supplier Name and Address

X

Item Description (as listed on the PO)

X

X

X

X

X

X

X

X

X

X

X

Lot Codes

X

X

X

Production Dates

X

X

X

Expiration / BB Dates

X

X

X

Expected Delivery Date
Gross Weight per Item (in applicable UOM for destination,e.g., kg.)
Total Volume per Item (in applicable UOM for destination,e.g., CBM / m3)

X = Required
Blank = Optional, but required if specified by the Authorized Starbucks Representative
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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

25. Bill of Lading (AWB for air freight) must accompany each shipment and must include specificinformation based on the receiving region, please refer to the appropriate SOP and/or SOW.
26. For EMEA only road shipments (including containers transported by road), transporter shall provide
a completed CMR document, mentioning Starbucks PO number, booking reference, pallet/colli
number, gross weight and any other relevant information such as temperature and ventilation
requirements. Transporter shall provide at minimum 2 copies (transporter and receiver copy).
27. For shipments within North America with freight terms of “Third Party” only, Suppliers shall add“Third Party Billing” to the BOL and include the following information on the BOL and thecommercial invoice or customs invoice:e. Starbucks-assigned Shipment Number (“SB Number”)- All shipments managed by Starbucks will contain an SB Number, assigned byStarbucks Transportation Management System (TMS). This number is a requiredreference on the BOL for the Carrier.
f.

Freight billing address:
Starbucks Coffee Company
c/o US Bank Freight Payments
1000 East Warrenville Road, Suite 350
Naperville, IL 60563

28. Delivery appointments for Starbucks TMS tendered shipments must be included on the BOL as
provided by Starbucks TMS. Delivery appointments must be taken directly from the load tenderconfirmation provided by the transportation provider.
3.3.3 Commercial Documentation – International Border Crossings
1. These Requirements are subject to change at any time, based on specific country requirements /regulations.
29. Suppliers who are the importer of record are responsible for meeting all customs and clearance
Requirements for the country of import.
30. If Starbucks is the importer of record, the Supplier must prepare and complete proper commercial
documentation that meets the Requirements of the country of import and any additional
Requirements as listed in corresponding SOP and/or SOW. All documentation must be signed by
the Supplier or the shipper.
31. Unless the freight terms require the Supplier to assume risk until the destination is reached, thecomplete document package must be submitted to Starbucks, its custom clearance agents and thereceiving warehouse no later than 48 hours prior to departure for airfreight, and 48 hours after
departure from the country of export for all other freight types.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

32. For shipments into Canada, paperwork is submitted no later than the time of shipment departure.
Starbucks recommends that documentation is provided to customs no later than 4 hours prior to
the expected border crossing.
33. The standard contents of the commercial documentation packet are based on the receiving region,
as listed in Table 7.

Table 7. Commercial Documentation – Packet Contents
Data Element

N. America EMEA
& LatinAmericaCommercial Invoice or Customs 1 Copy
1 CopyInvoice
Packing List
1 Copy1 CopyBill of Lading
1 Copy3 Copies Total (2originals + 1
copy)
Origin Certificate (if required for 1 Copy
2 Copies Total (1product)
original + 1 copy)
Health Certificate (if required
1 Copy2 Copies Total (1for product)
original + 1 copy)

Load Plan (by container with
1 Copyclearly marked pallet andcontainer numbers)
Generalized System of
1 CopyPreferences (GSP) Certificate(Far East shipments only)
EUR1 Movement Certificate or
preferential origin statement on
invoice (for products with Swiss
preferential origin if applicable)
Fumigation Certificate (forcontainer shipments originating
outside EMEA and U.S./Canada
only)
CMR (for intra EMEA roadshipments, including
containers)
Non-Wood Packing Material
1 CopyCertificate if applicable. Must
have 2 IPPC stamps on wooden
30

1 CopyAsia Pacific

China

1 Copy1 Copy1 Copy1 Copy3 Copies Total 1 Copy for SWB (tel(2 originals + 1 released) or a wholecopy)
set of BOL originals
1 Copy1 Original
1 CopyProducts containing
ingredients fromanimals (i.e. dairy,eggs): 1 original + 1
copy
1 Copy2 Copies Total (1original + 1 copy)
2 Copies Total (1original + 1 copy)

1 CopyMinimal 2 copies(transporter andreceiver copy)
1 Copy(if certificate)© 2021 Starbucks Coffee Company. All rights reserved.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

pallets/ packages confirming
wood has been treated per
Requirements.
Certificate of Analyses (ifrequired for product in specificmarkets).

1 Copy3.3.4 Commercial Invoice Requirements – International Border Crossings
1. A commercial invoice or customs invoice is required for all shipments crossing international
borders. Commercial invoice must be in English for U.S. Import regulation. Starbucks as an
Importer must comply with US Import regulations pertaining to 19 USC 1481 and 19 USC 1485 thatoutlines that we are providing a commercial invoice in proper form at the time of entry to US
Customs before the release of the goods at port of entry. The commercial invoice is a condition ofimportation and failure to provide a commercial invoice in proper form is a breach of the conditionsof our Import Bond for which liquidated damages can be assessed. 19CFR 141.86 further describes
the contents of the invoice. (Reference: https://www.law.cornell.edu/cfr/text/19/141.86)
34. If a commercial invoice is not generated because there is no sale involved (e.g., product/samples
provided at no charge), a customs invoice must be prepared in lieu of a commercial invoice when
the product will cross an international border. The customs invoice must contain all the information
required on a commercial invoice. The value of the product must be based on “fair market value” orthe price that would be paid if the item were offered for sale. It is acceptable to show on a customs
invoice, “Value for Customs Purposes Only.”
35. All commercial invoices should be legible copy. Other requirements for commercial invoices vary,
based on the region or country of import. Any additional or different Requirements for a specificcountry or shipment will be communicated by Starbucks prior to the shipment.
36. The standard elements of a commercial invoice are listed below. If the item is a “gift pack” withmultiple components, the item information (i.e., item, price, weight, tariff code, country of origin)must be listed for each component.
Shipment Informationa. Name of Supplier/Shipper
b. Physical Address of the Supplier/Shipper
c. Ship-to Name and Address (consignee) (see Canada note below)
d. Ship-from Location Name and Physical Addresse. Sold-to Name and Address (see Canada note below)
f. Port of Loading and Unloading (if applicable)g. Supplier’s Invoice Number and Dateh. Starbucks or Purchaser’s PO Number
i. Case Marks and Numbers
j. Number of Cases
k. Total Invoice Value (indicate currency)© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021-

Total Purchase Price as agreed on the Purchase Order. Include all charges on the
products, itemized by name and amount, including freight, insurance,
commissions, containers and cost of packaging.
- All products and services furnished for the production of the products notincluded in the itemized price (PO price) (e.g. assists such as tooling, material,
logistics of, financial payments), or design, artwork, engineering plans/sketches
done anywhere but the importing country.
l. Total Invoice Quantities
m. Terms of Payment
n. Any other transportation-related information (e.g., Vessel Name, BOL Number, Mode)o. Name of responsible individual at the supplier/shipper who has knowledge of thetransaction
p. Freight Terms (Incoterms® unless otherwise specified in the PO)
q. Packaging Type (cases, bags, etc.)
r. Page Number (e.g., 1 of 2)
Item Informationa. Starbucks Item number (if assigned)b. Complete invoice description. This must be a complete invoice description that clearlystates what the item is, including the chief material the item is made from, and how theitem is used, in order to meet Customs Authority Requirements.
c. Unit of Measure as listed on PO
d. Net Weight of each iteme. Gross Weight of each item
f. Unit Price and Extended Valueg. Currency
h. Name and physical Address of Manufactureri. Country of Origin/Manufacture (this can be different from the shipping location)
j. Serial Number (if applicable)
Special Class of Goods Requirements for U.S. Importations Onlya. Certain classes of merchandise require additional information as laid out in 19 CFR141.89
regulations and must be provided at the time of shipment along with your commercial
invoice. (Reference: https://www.law.cornell.edu/cfr/text/19/141.89)
a. Food Related Items
i. For shipments entering the U.S. you must provide on the Commercial
Invoice (or as an attachment)
1. Manufacturing Facility FDA Registration Number, Name andAddress (food items only)
2. Food Contact Packaging Type and material (e.g., glass bottle;
mylar pouch; plastic bag)
3. Declaration must also be provided for any machinery and parts
thereof, that manufactures or serves food or beverages whether
the item comes into contact with the food or beverageb. Wood Products (EPA)32© 2021 Starbucks Coffee Company. All rights reserved.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

i. Products containing wood must include certification per US EPA regulation,
TSCA Title VI; if products do not contain wood, the commercial invoicemust have a negative statement, i.e. “This shipment does not containcomposite wood products.”
Country and Region-Specific Requirementsa. For shipments entering the U.S., add (to the Commercial Invoice or as an attachment):i.
Manufacturing Facility FDA Registration Number, Name and Address (food items
only)
ii.
Food Contact Packaging Type and material (e.g., glass bottle; mylar pouch; plasticbag) – (food items only). Declaration must also be provided for any machinery andparts thereof, that manufactures or serves food or beverages, whether the item
comes in to contact with the food or beverage.
iii.
Products containing wood must include certification per US EPA regulation, TSCA
Title VI; if products do not contain wood, the commercial invoice must have anegative statement, i.e. “This Shipment does not contain composite wood products.”
b. For shipments into Canada purchased by a Starbucks distributor under “Third Party” freightterms:i.
Sold-to Name and Address will not be an entry on the invoiceii.
Consignee will be entered as “Starbucks C/O” and Ship-to address will be purchaser’s
addressc. For shipments from an EU country to a non-EU country, add the following statement:i.
“For export supply: 0% VAT / Exempt from VAT According to Art. 146(1)(a) of the
VAT Directive”
d. For shipments between EU countries and part of the VAT area, add the following
statement:i.
“For intra-community supply: 0% VAT / Exempt from VAT According to Art. 128 VAT
Directive”
e. For shipments to the UAE, add (to the commercial invoice or as an attachment):i.
Manufacturer’s Name, Address, City, State/Province, Country (all items)

3.4 Customs and Import Clearance
When Starbucks is the importer of record (freight terms: EXW, FAS, FCA, FOB, CFR, CPT, CIP, CIF, DAP, or
Third Party), Supplier shall send the correct customs documentation to the Starbucks-appointed CMS
provider and the provider will work directly with the customs broker. Supplier is responsible for export
formalities.
When the Supplier is the importer of record (freight terms: DDP, Freight Prepaid or Prepay and Add), theSupplier should make the necessary arrangements with a customs broker to clear the shipment throughcustoms and pay any clearance and duty-related charges.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

In case of DDP shipments into EMEA, the Tax and Customs team must be contacted (via +31 (0)20 3077000)
to provide guidance on how to handle the import VAT.
The Supplier is responsible for following the importing country’s customs laws and regulations whengenerating documents, marking products, and shipping product, regardless of who is the importer ofrecord.
3.4.1 Authorized Customs Brokers
Refer to Table 8 in the Supplier Guidance – References document for a list of authorized customs brokers.
3.4.2 Customs – Importer Security Filing
1. An Importer Security Filing (also called “ISF” or “10+2”) shall be made by a Starbucks customs
broker on all shipments entering the United States via ocean carrier. Compliance is mandatory andis required by Customs. All Starbucks Suppliers shall provide information to the Starbucks CMS
provider to support this process.
2. Starbucks ISF Violation Policy:
a. U.S. Customs and Border Protection (CBP) has required all importers to file an Import
Security Filing (ISF) since the start of the program in 2009. Starbucks thereby requires all
vendors to supply an importer security form in order to file a timely transmission tocustoms. This rule applies to all shipments to Starbucks Corporation regardless of the
Freight Terms. Our assigned freight forwarder(s) file the ISF on behalf of Starbucks fromthe information provided on the vendor ISF form. It is essential to provide the form with thefreight forwarder completely, correctly and on time. We have instructed all our freight
forwarders not to accept vendor shipments without the proper ISF submission.
b. Importers are legally responsible to ensure that these data elements are filed with CBP by
the required timeline or can expect penalties of up to $10,000 per shipment ($5,000 per
violation).
c. If Starbucks Corporation is charged with a violation due to the lack of submission orincorrect data on the form a chargeback will be issued for the amount of the violation.
d. As a reminder, the following occurrences will be considered violations by CBP, andtherefore subject to penalty:34-

Late ISF Submission: An ISF Transmission will be considered late if not filed atleast 48 hours before loading on a vessel that is destined for the U.S. The penalty
amount for a Late ISF Submission is $5,000 PER VIOLATION.

-

Inaccurate ISF Submission: An ISF Transmission will be considered inaccurate if
the information provided to CBP is false and/or incomplete. The penalty amountfor an Inaccurate ISF Submission is $5,000 PER VIOLATION. This includes
providing the correct Automated Manifest System (AMS) Bill of Lading Number
at time of ISF Submission, which is a common pitfall for ISF filings. We requirethat you confirm with the Freight Forwarder that you have the correct AMS Bill of
Lading Number when filing the ISF.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021-

Late Amendment to an Existing ISF Submission: An amendment to an existing
ISF will be considered late if not filed at least 24 hours before the vessel arrives
within the limits of a U.S. Port. Accordingly, it is imperative that importers
immediately forward any requested changes to an existing ISF submission fortimely updating to CBP. Late amendments also include incorrect updates to a
“Flexible” ISF Submission. The penalty amount for a Late Amendment to an
existing ISF Submission is $5,000 PER VIOLATION.

e. Additional information on ISF (ISF Frequently Asked Questions and the Customs Bulletin
for ISF Penalties and Mitigation Guidelines) is available at:
U.S. Customs and Border Protection Website – www.cbp.gov
Please review the above information and direct any of your questions or comments toMarshall Smith, director of customs, marsmith@starbucks.com.
37. Whenever Starbucks is the importer of record into the U.S. or is the ultimate consignee for cargoentering the U.S., Supplier must provide additional data elements to enable ISF compliance. This
Requirement applies to all freight terms and to Supplier-managed freight.
38. In order to comply with the ISF process, Suppliers shall work with Starbucks approved carriers
and/or customs brokers to provide ISF data.
39. Supplier shall include a complete and accurate Manufacturing Site Identification (MID) number at
the time of booking. Failure to do so may result in missed security filings. Supplier should contact
the Starbucks CMS provider at origin for additional directions if needed.
3.4.3 U.S. Customs – 24-Hour Rule
Carriers of containerized and bulk ocean freight are required to present timely and accurate information to
U.S. Customs regarding the shipped cargo at least 24 hours before loading on a vessel making a call on a
U.S. port. Compliance with the rule is mandatory and all Starbucks Suppliers must provide information
when necessary to support this program. Supplier may contact the CMS provider at the port of loading withquestions regarding the 24-Hour Rule.
3.4.4 Preferential Import Scheme – Documentation Required
Supplier may be requested to provide documentation for Starbucks to qualify for preferred tariffs at the
moment of import into the country of destination. The requested documentation is normally a Proof ofPreferential Origin, such as but not limited to:
1. Movement Certificates EUR.1
2. Invoice Statements
40. Certificates of Origin Form A
41. Free Trade Agreement Certification

3.5 Carrier and Shipping Modes
3.5.1 Carrier Selection© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

1. For Starbucks-managed freight terms, Supplier will be responsible to validate shipment and set
pick-up appointments within the required lead-time to allow for necessary carrier transit time. If thetransit time is uncertain, please confirm with your carrier or the contacts listed in this section before
a booking is made. Any accessorial, detention, or expedite amounts charged to Starbucks as aresult of the Supplier’s noncompliance will be charged back to the account of the Supplier.
2. For Supplier-managed freight terms, the Supplier is responsible for allowing adequate transit time
to meet the “Arrival Date Final Destination” stated on the PO and verifying the transit time at thetime of dispatch. (See Table 8 bel0w for specifics by mode)a. Air Freight - Supplier-managed with Supplier using their own forwarder. Supplier willneed to send documents to FedEx Trade Networks (FTN) for customs clearance as soon as
the air freight departs. FTN will handle the customs clearance and Supplier will need to
manage delivery to the DC/final destination-

FTN Broker Info:
FedEx Trade Networks Transport & Brokerage, Inc.
Contact: Kerri Cappa (kerri.cappa@fedex.com)
2820 B Street NW, #101
Auburn, WA 98001
Tel: 253-561-0554

NOTE: Incoterms change to DDU in this scenario only.
b. Air Freight – Supplier-managed with Supplier using a Starbucks approved forwarder.
Supplier will book with Starbucks freight forwarder and all charges until arrival at finaldestination are to be prepaid by the Supplier. Upon arrival, the standard process will follow
with Starbucks to have copies of the documents to complete the customs clearance anddelivery.

NOTE: Incoterms do not change in this scenario to DDU in this scenario only.
c. Ocean Freight – Supplier-managed with Supplier using their own carrier. Supplier will
be responsible to manage full shipment under DDP (Delivered Duty Paid) terms. Starbucks
Transportation and Compliance will not be the consignee for these shipments due to strict
ISF requirements to protect Starbucks ISA status with US Customs.
- Supplier must be Importer of Record (IOR).
- Incoterms change to DDP for this scenario.
- Duties and Taxes – Payment to be negotiated between Starbucks Sourcing and
the Supplier.
Table 8. Supplier Requirements for Supplier-managed International Air and Ocean Freight.

36© 2021 Starbucks Coffee Company. All rights reserved.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Mode

Air (Supplierfreight forwarder)
Air (Starbucks
freight forwarder)
Ocean (Supplierfreight forwarder)

Origin Services Documentation
Destination
pre-alert to Starbucks Customs Clearance
Broker
Supplier
Supplier
Starbucks

Deliver to DC

Starbucks

Starbucks

Starbucks

Starbucks

Supplier

Supplier

Supplier

Supplier

Supplier

3.5.2 EMEA CarriersContact the EMEA Transportation Department in Amsterdam at Telephone: +31 (0)20 3077000.
3.5.3 Asia Pacific Carriers
Refer to the Starbucks Coffee Company Asia Pacific Routing Guide for Inbound Logistics for Starbucksdesignated carriers. For a copy of this guide, contact the Asia Pacific Transportation Department in Hong
Kong via telephone at (852) 2283 1130.
3.5.4 North America Carriers – Shipments Within or Between the U.S. and/or Canada
1. Starbucks-managed LTL, full truckload, intermodal and temperature control shipments – Contact
the appropriate Regional Starbucks Transportation Team in Table 9.

NOTE: Regional Contact is based on Shipment Origin
Table 9. Starbucks North American Regional and Temperature Contact List
Inbound Transportation

Contact Email

SLA

Supplier / Coman Inbound to Starbucks Monitored: Mon – Fri 8am PST – 4pm PST
2 hours•
Order Change Requests/Processing•
Supplier Shipper Portal questions Choose based on ORIGIN State (see map)
InboundTransportationWest@starbucks.com•
Appointments / Reschedules
InboundTransportationEast@starbucks.com•
Track and Trace•
Disposition•
Proof of Delivery (POD) requests Nationwide
TempControlTransportation@starbucks.com•
General transportation inquiries•
Inbound Canada shipments
Canada•Manual order / shipment creation
CANTransOps@starbucks.com

Escalation•••

West Coast: Jeff Willey
jwilley@starbucks.com
East Coast: Chris Tipton
ctipton@starbucks.com
Temp Control: Jared Sweitzer
jsweitzer@starbucks.com•

Specialty Trans Ops

Contact Email

Afterhours TransOps

AfterhoursTransportation@starbucks.com 2 hours© 2021 Starbucks Coffee company. All rights reserved.

SLA

Escalation
Call afterhours support partner directly37Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

Starting Friday 2PM to Sunday 7:30PM(PST)
Starbucks Shipper Portal•
Registration / Login Issues•
Add/Remove users from
‘Reminder to Validate’ report
Ship To Location Updates•
New Ship-to location create

PortalSupport@starbucks.com

2 hours TransportDataAdmin@starbucks.com

TransportDataAdmin@starbucks.com

2 hours TransportDataAdmin@starbucks.com

Figure 2. Origin State Map – Transportation Regional Contact (as referenced in Table 9)

42. Parcel shipments, except to/from/within Canada – All parcel shipments, except to/from/within
Canada, are shipped via FedEx. Suppliers must validate all parcel shipments within the required
lead time. Suppliers are divided into two categories (all Suppliers, independent of category, must
contact their Authorized Starbucks Representative to initiate this process):a. Frequent shippers are those Suppliers expected to ship more than 25 small parcel
shipments per day from a shipping location. Frequent shippers will be assigned a uniqueaccount number to use for shipping on behalf of Starbucks.
b. Infrequent shippers are those Suppliers expected to ship less than 25 small parcel
shipments per day from a shipping location. Infrequent shippers are required to use theStarbucks supplier shipping portal to generate a shipping label.
43. Starbucks will provide Suppliers with a field requirements reference guide by shipper type. Failure
to comply with the requirements outlined in this document may result in the chargeback of freightcosts.
44. Parcel Shipments to/from and within Canada – All Canadian parcel shipments should be shipped
via Purolator or FedEx, depending on supplier account setup. The PO number must be listed in the“Reference” field.

38© 2021 Starbucks Coffee Company. All rights reserved.

Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

45. Air Freight – For all air freight shipments exceeding FedEx or Purolator weight and size limits
originating in the U.S. or Canada, Suppliers must contact their assigned Starbucks Planner toinitiate the expedite approval process.
3.5.5 Shipping Mode Selection
For Starbucks-managed shipments, the appropriate mode will be selected based on pre-determined
criteria.

3.6 Delivery Appointments – Supplier Managed Freight
1. Supplier shall book dock appointments with the destination location (RDC, CDC or constructionsite) as early as possible but no less than 24 hours in advance of the due date. This may be extended
to 3 business days during the peak season (September 1 through December 15).
2. Emergency air shipment appointments will be accepted with one business day’s notice.
3. Deliveries without appointments will generally be refused and any detention charges that result will
be charged directly to the Supplier’s account.
46. The PO number and number of pallets in the shipment are required before a dock appointment
time will be assigned.
47. All delivery appointments at an RDC must be made via email. Contact the specific RDC for theirpreferred method. RDC phone numbers are listed on the PO. RDC emails and additional resources
are provided in Supplier Guidance – Reference document. Contact the Authorized Starbucks
Representative for more information.
48. Shipments arriving more than 30 minutes after the scheduled appointment are considered late. The
RDC can refuse late deliveries and require that a new appointment be scheduled. Any detention
charges that result will be charged to the account of the Supplier if the shipment has Suppliermanaged freight terms on the PO. Arriving early does not guarantee early unloading.
49. Dock appointments for ocean shipments to Asia Pacific will be made by the local DC, based on theunloading schedule and free storage period to arrange haulage. Usually, it will take 5 business dayson average to transport shipments from port to a DC.

3.7 Supplier Performance – Packing & Shipping Requirements
Failure to meet the Requirements outlined in this Supplier Guidance document, or any other Requirements
communicated by an Authorized Starbucks Representative will be considered non-compliant unless explicit
formal authorization for exception is granted by the Authorized Starbucks Representative. Suppliers are
responsible for meeting all Requirements.
To rectify instances of non-compliance, Starbucks may:
1. Return the product to the Supplier using a Starbucks transportation provider; and/or
50. Elect not to pay for unusable product; and/or
51. Charge the Supplier for all costs associated with the non-compliance, such as:© 2021 Starbucks Coffee company. All rights reserved.

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Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021

a.
b.
c.
d.

Costs to rework product to bring it into compliance
Costs to handle and dispose of unusable productAll transportation costs associated with non-compliant productAll Starbucks DC costs associated with non-compliant producte. All associated storage costs
f. All associated administrative and processing costs
g. If applicable, transportation related accessorial costs
The Authorized Starbucks Representative will provide Suppliers with detailed information about the
instance of non-compliance, as well as the resulting actions taken.

Revision History

40

Date

Versions

May 2014

Starbucks Supplier Guidance - Requirements, Version 1.0

December 2014

Starbucks Supplier Guidance - Requirements, Version 2.0

March 2015

Starbucks Supplier Guidance - Requirements, Version 2.1

June 2015

Starbucks Supplier Guidance - Requirements, Version 2.2

March 2016

Starbucks Supplier Guidance - Requirements, Version 2.3

October 24, 2016

Starbucks Supplier Guidance - Requirements, Version 2.4

January 30, 2017

Starbucks Supplier Guidance - Requirements, Version 2.5

May 1, 2017

Starbucks Supplier Guidance - Requirements, Version 2.6

October 5, 2017

Starbucks Supplier Guidance - Requirements, Version 2.7

February 8, 2018

Starbucks Supplier Guidance - Requirements, Version 2.8

April 27, 2020

Starbucks Supplier Guidance - Requirements, Version 2.9

December 7, 2020

Starbucks Supplier Guidance - Requirements, Version 3.0

March 22, 2021

Starbucks Supplier Guidance - Requirements, Version 3.1

May 23, 2022

Starbucks Supplier Guidance - Requirements, Version 3.2

December 5, 2022

Starbucks Supplier Guidance - Requirements, Version 3.3

November 28, 2023

Starbucks Supplier Guidance - Requirements, Version 3.4© 2021 Starbucks Coffee Company. All rights reserved.