Starbucks EMEA Store Development
Supplier Logistics Guidelines
Packaging, Labeling, Documentation and Deliveries
For Suppliers Delivering to Starbucks DC’s Located in EMEA
Version 5 – 18th September 2015

Starbucks EMEA Store Development - Supplier Logistics Guidelines, Version 5, 18th September 2015, Page 1

PurposeThis document is to provide you – as one of Starbucks current or potential suppliers inEMEA - with user friendly information about our expectations in order to receive yourproduct and to deliver it to our customers in the best possible condition.
IMPORTANT – These guidelines may be the same or somewhat different than what
is outlined in Supplier Guidance – Requirements. If you are a store development
supplier and are delivering to a Starbucks DC located in EMEA, these guidelines
take precedent.
Additional notes can be found in the back of this document.

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Contents
Section 1 – Cases
1.1 Case Size & Utilization
1.2 Case Material Specification
1.3 Case Seal Integrity
1.4 Case Construction & Integrity
1.5 Safety

Section 3 – Palletization
3.1 Pallet Specification
3.2 Pallet Utilization
3.3 Pallet Integrity

Section 2 – Label & Case Printing
2.1 Printed Information

Section 4 – Delivery Instructions
4.1 Documentation
4.2 Transport and Delivery Planning
4.3 Normal DC delivery procedure

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SECTION 1Cases

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Section 1.1 Case Size & Utilization

Cases containing more than one SKU are prohibited.
The quantity of items (EACH) per case, including case properties (dimensions,weights, barcode etc.) must match those indicated on the original “Item AddForm”.

The supplier must ensure the corrugated case is optimally sized to suit the contents.
Internal dividers should be utilized on fragile products which are deemed likely tosustain damage during distribution.
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Section 1.2 Case Material Specification

All items have to be packed and protected in a proper manner.
It is essential that the packaging protects against damage during transport to ourdistribution center & onward shipment to stores.

Without limitation to any other rights or remedies it may have, Starbucks may seek
compensation for goods which have been damaged as a result of sub-standard or
insufficient packaging, and may refuse goods at time of delivery.

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Section 1.3 Case Seal Integrity

Adhesive tape or glue are the only
methods to be used for securingcase flaps.

Tape or adhesive should not become loose.
Tape must not cover label or case printing.

Staples or banding are not to be used without prior agreement with Starbucks.
If banding has been authorized then it must not obscure labels.
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Section 1.4 Case Construction & Integrity
Case design & construction should be such thatstructural integrity is maintained throughout thedistribution environment.
Cases must be able to withstand a minimum top loadof 160 kg over the surface area of a 800 x 1200 mmpallet (i.e. 17 g per cm²) or own weight if greater,
assuming normal distribution & storage conditions
prevail.

The side holes of shrink-wraps must be effective in containing the product. .
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Section 1.5 Safety
Whilst total case weights of up to 23kg are permissible, it is preferredthat the maximum case weight should be no more than 10kg.
In circumstances where the weight of the case is unavoidably greaterthan 16kg (e.g. furniture), the actual weight must be printed onto thecase itself and must be pre-authorized by Starbucks.
For all dangerous goods e.g. canisters under pressure, cleaningchemicals and aerosols, ensure all packaging and transport complies
with the latest a.d.r. regulations (Accord européen relatif au transportinternational des marchandises dangerous par route).
An MSDS (master safety data sheet) must be provided before item setup.
Any materials used for deliveries must be clean, dry & free frominfestation and contamination.
Items delivered in a returnable package e.g. roll containers, must beagreed with the relevant buyer before item set up.
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SECTION 2Label & Case Printing

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Section 2.1 Printed Information
All cases must be identified with the following in minimum font size 12:• Starbucks Order Number• Starbucks Item Number• Item description• Lot Code/Serial number• Production Date (Format: DD-MM-YYYY)(NOTE: only after Starbucks approval other format is allowed.)• Country of Origin• Manufacturing Site ID (to be provided by Starbucks)• Quantity of EACHES• Net weight
Case label example• Gross weight
Starbucks Order Number:[99999999-999]• Any specific information or markings[Starbucks Item Number]as agreed during item set-up[Item description]

Tw0 labels are preferredalthough one is acceptable.

Lot code:
Production Date:Best Before Date
Manufacturing Site ID:
Country of Origin:[XX999][DD-MM-YYYY][DD-MM-YYYY][XXXXXXXXXXXXX][XXX]

Quantity:
Nett weight:
Gross weight:[99 x 999 XXXX][9999 kg]
[9999 kg][SPECIAL STORAGE CONDITIONS]

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Section 2.1 Printed Information
Additional Requirements if you are supplying FURNITURE.
As well as Starbucks standard labelling requirements each piece offurniture must be labelled with the following information, can be onpackaging if only one piece per carton:••••

Functional Description (“Café Furniture” and from list: ‘Seating’ or‘Table’ or ‘Casework’ )Manufacturer name and place of manufacture“Authorised Importer”: “Starbucks EMEA” and the Starbucks EMEA
Amsterdam Address
Manufacture Date
Warranty Period
Operational life specified by manufacturer•The Russian Customs Union Mark :••Starbucks EMEA Store Development - Supplier Logistics Guidelines, Version 5, 18th September 2015, Page 12

Section 2.1 Printed Information
Cases must be provided with pictorial marking for handling, complying
with ISO 780:1999.

Cases holding dangerous goods must be handled according to the European REACH
requirements. This means that cases holding dangerous goods must be marked
according to the European Global Harmonized System (EU-GHS).

Cases holding goods that require special storage conditions must be marked
accordingly.
If a case is pre-printed product information must be on minimum of 2 faces. If inkjet
printed or labeled 1 face is sufficient.
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SECTION 3

Palletization

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Section 3.1 Pallet Specification
For deliveries to Starbucks DC all pallets must be 800 mm x 1200 mm 4-way entry andmust be manufactured to generally comply with the Europallet standard as specified
by the European Pallet Association (EPAL) and EN 13698-1.
The pallets used must be suitable for the items transported on them. So nooverhanging is permitted.
Usage of pallets manufactured to any other specification must be pre-authorized byStarbucks (e.g. half pallets, dollies, bespoke pallets etc.). Whichever pallet is used, it isrecommended that all pallets should be supplied by an EPAL registered manufacturer
or repairer. Prior authorization must be obtained to supply products in an unpalletized format e.g. Far-East “handballed” imports or slip sheets.
Pallets must be clean, free of damage (including splinters and exposed nails) and freeof odors.
GOODS DELIVERED ON UNSTABLE, SUB-STANDARD OR DAMAGED PALLETS MAY BE
REFUSED. DRIVERS MAY BE GIVEN THE OPPORTUNITY TO RE-STACK GOODS ONTO
ACCEPTABLE PALLETS, OR THE DC MAY RE-STACK THE GOODS. IF SO, THE SUPPLIER
MAY BE CHARGED ACCORDINGLY.
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Section 3.1 Pallet Specification
The maximum pallet weight is 1250 kg (incl. pallet).
Any exceptions to this rule must be pre-agreed withStarbucks.

The maximum pallet height is 160 cm (incl. pallet).
Any exceptions to this rule must be pre-agreed withStarbucks.

Product must notoverhanging pallet.
This includes any palletbaseboard being used.

The cases must be able to withstand a
top load of 160 kg over the surface areaof a 800 x 1200 mm pallet (i.e. 17 g percm²) or own weight if greater.

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Section 3.2 Pallet Utilization
The number of EACHES per full pallet, number of EACHES of per full layer (Tie)and number of layers per full pallet (Hi) must match that is indicated on theoriginal “Item Add Form”.
Whenever possible, all items on a pallet should be identical (same ITEM and lotcode).
A maximum of 2 lots of the same item are allowed on 1 pallet.
If a mixed pallet is created, the products on the pallet must be physicallyseparated (e.g. by means of a slip sheet) to ensure that same items and lots aregrouped.

Only 1 Purchase Order (PO) is allowed on 1 pallet.
Homogeneous pallets (1 item, 1 lot) should be labeled.
Non homogeneous pallets (multiple items or lots) should be clearly labeled as“MIXED PALLET”.
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Section 3.3 Pallet Integrity
Pallets must be fully wrapped using a clear shrink or stretch wrap. The use ofmesh, netting, string, tape or banding is prohibited. Pallet wrapping mustsecure the load to the pallet and prevent shifting.
Gluing is not permissible on corrugate but is acceptable on polywrapped packs
as long as damage does not occur during breakdown.

Avoid column stacking
where possible.

Excessive under-hang can cause stability
issues if pallets are double stacked at DC.

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SECTION 4

Delivery instructions

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Section 4.1 Documentation - General
Delivery notes and packing lists must accompany each shipment and meetthe following requirements:•••••••Each PO must have a separate delivery note.
Each shipping unit (pallet) must have a packing list.
Language of documentation must be English.
The delivery note shall be made accessible, preferably attached to the upper
right-hand corner on the leading pallet as the delivery is unloaded.
The packing list shall be made accessible, preferably attached to the upper
right-hand corner of each pallet.
Where a purchase order is delivered across multiple vehicles a delivery notefor each vehicle is required.
Where a weight declaration is required (e.g. for catch weight items), thetotal product eaches and weight must be quoted in kilograms on thedelivery note, alongside the appropriate product.

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Section 4.1 Documentation – Delivery Notes
The delivery note must include the following specific information:
Generic information:• “Ship From” name, address and contact• “Ship To/Sold To” name, address and contact• Starbucks Purchase Order Number• Delivery Note Number• Delivery Date• Total number of Eaches received• Total number of Pallets receivedInformation per line:• Starbucks item number (preferably in ascending numerical order)• Item Description (as listed on the PO) including unit size x quantity of Eaches• Manufacturing Site ID Number (assigned by Starbucks)• Country of Origin / Manufacture• Supplier Product Code• Gross Weight per Item (kg)• Quantity ordered (Eaches)• Quantity delivered (Eaches)• Lot Code/Serial number• Production DateStarbucks EMEA Store Development - Supplier Logistics Guidelines, Version 5, 18th September 2015, Page 21

Section 4.1 Documentation – Non EU Origin
For shipments originating from outside the EU additional documentation isrequired. Details must be agreed with the buyer before item setup.
The following documentation is mandatory to import into the EU:• Commercial Invoice or Customs Invoice• Bill of Lading• Origin Certificate (if required for product)• Health Certificate (if required for product)• Load Plan (by container with clearly marked pallet and containernumbers)• Generalized Systems Preference (GSP) Certificate (Far-East air
shipments only) if applicable.
• EUR1 Movement Certificate or preferential origin statement on invoice(for products with Swiss preferential origin if applicable)• Fumigation Certificate (for container shipments originating outside EUand US/Canada only)• CMR (for intra EU road shipments, including containers)• Certificate of Analyses (if required for product in specific markets)
Additional documentation may be required.

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Section 4.2 Transport and Delivery Planning
STARBUCKS MANAGED FREIGHT
Supplier should book shipments with Starbucks carriers (details will beprovided) with adequate lead time to meet the “Ready to Ship Date”
stated on the PO.

TRANSPORT DOCUMENTATION
Supplier should create the required transport documentation
depending per shipping method (B/L, AWB or CMR).
In case of Dangerous Goods supplier is responsible for creating therequired documentation (IMDG, IATA DGR or ADR).

TRAILERS/ CONTAINER HYGIENE
The trailers and/ or containers that will be used for transport have to be
free of foreign material, pests, odors that could harm the products,
damage or non-compliant shipping standards (including punctured,resealed and wet containers).

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Section 4.3 Normal DC delivery procedure•

Driver hands in the transport documentation (CMR), delivery note, packing lists and any otherrelevant documentation to the DC staff.

•The DC staff unloads the vehicle and moves the load to the unloading area.

•Transport document (CMR) and Delivery note will be signed off by the DC staff:• If sufficient time, documentation will be signed AFTER products have been checkedand booked in.
• If there is not enough time, documentation will be signed immediately after
unloading and clearly marked as UNCHECKED.

•If the documentation is signed after being checked, the documentation should be considered
as POD. Any visible damages and discrepancies clearly need to be marked down on thedocumentation before signing.

•If the documentation states that the products have not been checked and/ or if invisible
damages and/or discrepancies were found afterwards, Starbucks reserves the right to send areclamation after checking, which indicates that the delivery had (invisible) damage and/ordiscrepancy.

•The DC inbound team will complete the Receiving Inspection Checklist (RIC) documenting all
non-compliance elements of the expected receipt. Starbucks procurement analyst will becoordinating corrective actions to ensure missing or incorrect details will becorrected/completed to enable receipt or take action to return non-compliant deliveries tosupplier. If so, the supplier may be charged accordingly.

•If, for any reason, the load (or a part thereof) is rejected and has to be taken back by thesupplier, this return load has to be picked up within 3 working days.
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Additional notes
This Supplier Expectations document was prepared by Starbucks Supply ChainOperations EMEA in conformity with Starbucks business standards, policies andpractices. This document is intended to provide guidance to both current andpotential Suppliers by clarifying the core Requirements that are fundamental to ourbusiness. These Requirements are described in Starbucks Standard Terms andConditions, the Starbucks Supplier Guidance Global Requirements and/or additionalsigned agreement (including purchasing documents).
As we streamline and enhance the manner in which we purchase and sell ourproducts and services, this Supplier Expectations document will be updated andrefined periodically to reflect the most current information.

In case of any questions about this document, please reach out to your primary
Procurement contact at Starbucks.

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