Society for

Serviceology

ICServ2016
The 4th International
Conference on Serviceology
September 6–8, 2016
Shibaura Institute of Technology,
Tokyo, Japan

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Program

Contents
3

Overview

4

Committee

5Sponsors & Supporters

6

Venue

7

Map of Banquet

8

Conference Facilities

9

Program At a Glance

10 Program - Day 1 - Tuesday 6th : Oral Presentations
12 Program - Day 1 - Tuesday 6th : Keynotes
14 Program - Day 2 - Wednesday 7th : Oral Presentations
16 Program - Day 2 - Wednesday 7th : Keynote

Shibaura Institute of Technology
Toyosu Campus

17 Program - Day 2 - Wednesday 7th : Poster Session
18 Program - Day 3 - Thursday 8th : Oral Presentations
19 Program - Day 3 - Thursday 8th : Keynotes
20 Contact

About the Society for Serviceology
Service is the key activity with the globalization of economy and also underlie quality of life of
local people. Through the perspective of market globalization, it is important to improve economical values of service. Whereas improvement of individual value in use is more important
for the perspective of personalization. Moreover, ecosystem design is essential to promote consensus among stakeholders related to the service, especially for global environmental issues.
Service researches have been investigated in each research discipline, such as business administration, marketing, information science, design engineering and so on. To establish novelsmart service in the society, research collaboration in social science, human science and engineering is indispensable. Furthermore, academic researchers should cooperate with industrial
partners. As the academic contribution, it is required to establish holistic understanding for not
only traditional services related to society and economy, but also servitization in manufacturing industries. Consequently, service researches should lead systematic theories to enhancecustomer satisfaction through co-creation.
The Society for Serviceology was established in 2012 to explore scientific systematization ofservice and to promotes technological developments for solutions of industrial issues. It also
aims at providing collaborative opportunity among the experts in business and in various
research fields on service. The society was born in Japan, while the society aims at global activities. We understand that service activities expand to a global scale under the effect of local
culture and social background. Therefore, the society aims at the worldwide communication
with a respect for local and regional culture.
The Society for Serviceology publishes an academic journal entitled “Journal of Serviceology.”
We welcome articles on service researches to the journal. Especially, novel researches basedon collaboration with social science and engineering to challenge emergent issues in services
are expected to be submitted to the journal. The society also holds a international conference
entitled “ICServ, International Conference on Serviceology.” The first conference was held inTokyo in 2013, the second one was held in Yokohama in 2014. We held the third conference in
San Jose, CA in 2015. In 2016, we hold ICServ2016 in Tokyo again.
When you are interested in activities of The Society for Serviceology, please join the international conference, ICServ and submit an article to the journal, Journal of Serviceology.

Society for

Serviceology

Overview
3

Welcome Message from General Chair
Welcome to Tokyo and ICServ2016. ICServ started in 2013 as an international conference of Society
for Serviceology. It was held at Keio Univ. in 2014, and at San Jose in 2015, and comes back to Tokyoagain. The venue, Shibaura Institute of Technology is located at Toyosu in the bay area of Tokyo.
The area was originally a shipyard and turns now high story buildings of offices and residences.
ICServ2016 has several attractive sessions; 69 oral presentations run in parallel, and 3 keynote
speeches and 2 special sessions are held in plenary. Poster session is organized on Wednesday tointroduce 3 activities: Nihon Service Award, an educational development program by METI, a research program by JST called S3FIRE. You can grasp the trends of service research in Japan.

Tamio AraiJapanese government intends to increase the productivity of service sectors. Operation Researchand other methodology in manufacturing can be effective at certain level, but above the levelservice providers need to understand the true nature of service interaction and promote value
co-creation with service receivers. The conference provides various viewpoints for these topics.
We would like you to enjoy ICServ2016 and the life in Tokyo.

Tamio Arai
General Chair
Professor, Shibaura Institute of Technology

Welcome Message from the Program Committee Chair
It is our great pleasure to welcome you to the 4th International Conference on Serviceology(ICServ2016). In the matured service economy, Serviceology is gaining popularity and importanceas an interdisciplinary research domain. It will contribute to the improvement of the productivity ofservice businesses along with exploring new values seen inside manufacturing businesses. It will
also inspire new directions into such fields as the sharing economy, service eco-system, and human
IT coordination.
The conference program of ICServ2016 consists of 20 paper sessions for a total of 69 refereed papers and a group of poster presentations. In addition, we have 5 excellent keynote addresses for themost up-to-date issues related to Serviceology. The research topics include the theoretical aspectsof services, as well as the service practical aspects of the vertical domains.

Yoshinori Hara

The paper sessions have attracted submissions from many various countries. All of the submissions
were carefully and strictly reviewed, with each paper receiving at least three reviews. So, putting
together the program was a team effort, and we want to thank all of the individual PC members
and reviewers. The conference would not be possible without their efforts. With that said, we will be
proud to introduce you to this conference, and hope that you will have a wonderful time here.
Sincerely,

Yoshinori Hara
Chief Program Chair
Professor, Kyoto University

ICServ 2016
September 6-8, Tokyo
3

Committee
4

Organizing Committee
General Chair: Tamio Arai (Shibaura Institute of Technology)
General Co-chair: Dimitris Karagiannis (University of Vienna), Hajime Asama (The University of Tokyo)
General Vice-chair: Jun Ota (The University of Tokyo)
Secretary: Kentaro Watanabe (AIST)
Advisor: Kanji Ueda (The University of Tokyo), Takashi Maeno (Keio University), Jim Spohrer (IBM)Society Office: Shihoko Murakami (Society for Serviceology)
Secretary of General Chair : Junko Kozakai (Shibaura Institute of Technology)
SfS General Affair: Tatsunori Hara (The University of Tokyo)
Chief Program Chair: Yoshinori Hara (Kyoto University)
Program Co-chair (Asia): Jashen Chen (Yuan Ze University)
Program Co-chair (EU): Tim McAloon (Technical University of Denmark)
Program Co-chair (US): Yassi Moghaddam (ISSIP)
Award Chair: Yuriko Sawatani (Tokyo University of Technology)
Publication Co-chair: Takeshi Takenaka (AIST), Koji Kimita (Tokyo Metropolitan University), Natsuki Miyata (AIST)
Local Arrangement Chair: Nobuto Matsuhira (Shibaura Institute of Technology)
Local Arrangement Co-chair : Shigeru Furuya (Shibaura Institute of Technology)
Financial Chair: Ken Fukuda (AIST)Media (Homepage) Chair: Wen Wen (The University of Tokyo)
Keynote Chair: Yutaka Yamauchi (Kyoto University)
Keynote Committee: Masaaki Mochimaru (AIST), Yoshiki Shimomura (Tokyo Metropolitan University),
		 Takamichi Inoue (Meiji University)
Special Session Chair: Masaaki Mochimaru (AIST)
Special Session Committee : Yoshiki Shimomura (Tokyo Metropolitan University)
S3FIRE Project: Tamio Arai (Shibaura Institute of Technology), Satoko Tsuru (The University of Tokyo)

PC Committee Members
Europe-- Clara Bassano (Parthenope University of Naples, Italy)-- Wojciech Cellary (Uniwerstet Ekonomiczny w Poznaniu, Poland)-- Klaus-Peter Fähnrich (University Leipzig, Germany)-- Walter Ganz (Fraunhofer IAO, Germany)-- Dimitris Karagiannis (University of Vienna, Austria)-- Jos Lemmink (Maastricht University, The Netherland)-- Mattias Lindahl (Linkoeping University, Sweden)-- Pericles Loucopoulos (The University of Manchester, UK)-- Birgit Mager (Köln International School of Design, Germany)-- Kyrill Meyer (Institute for Applied Informatics, Germany)-- Lasse Mitronen (Aalto, Finland)-- Kathrin Möslein (University Erlangen-Nurnberg, Germany)-- Andy Neely (Cambridge, UK)-- Irene Ng (Warwick University, UK)-- Lia Patricio (MIT, Portugal)-- Martin Petry (Hilti, Liechtenstein)-- Rudi Studer (Karlsruhe Institute of Technology, Germany)-- Marja Toivonen (VTT, Finland)-- Alain Wegmann (EPFL, Switzerland)
United States-- Edward Crowley (Photizo Group, USA)-- Louis Freund (San Jose State University, USA)-- Stephen Kwan (San Jose State University, USA)-- Paul Maglio (UCMERCED, University of California, USA)-- Jim C Spohrer (IBM Almaden, USA)Asia-- Houn-Gee Chen (National Taiwan University, Taiwan)-- Jashen Chen (Yuan Ze University, Taiwan)-- Xiucheng Fan (Fudan University, China)-- Aditya Ghose (University of Wollongong, Australia)-- San-Yih Huang (Nation Sun Yat-sen University, Taiwan)-- Moon Kun Lee (Chonbuk National University, Korea)

ICServ 2016
September 6-8, TokyoJapan-- Tamio Arai (Shibaura Institute of Technology, Japan)-- Nobutada Fujii (Kobe University, Japan)-- Yoshinori Fujikawa (Hitotsubashi University, Japan)-- Ken Fukuda (AIST, Japan)-- Tatsunori Hara (The University of Tokyo, Japan)-- Yoshinori Hara (Kyoto University, Japan)-- Kazuyoshi Hidaka (Tokyo Institute of Technology, Japan)-- Toshiya Kaihara (Kobe Unversity, Japan)-- Koji Kimita (Tokyo Metropolitan University, Japan)-- Michitaka Kosaka (AIST, Japan)-- Hiroshi Maruyama (ISM, Japan)-- Hisashi Masuda (AIST, Japan)-- Chieko Minami (Kobe University, Japan)-- Hiroyasu Miwa (AIST, Japan)-- Natsuki Miyata (AIST, Japan)-- Masaaki Mochimaru (AIST, Japan)-- Yoichi Motomura (AIST, Japan)-- Hideyuki Nakashima (Hakodate Future University, Japan)-- Satoshi Nishimura (AIST, Japan)-- Nariaki Nishino (The University of Tokyo, Japan)-- Taiki Ogata (The University of Tokyo, Japan)-- Takeshi Okuma (AIST, Japan)-- Yuriko Sawatani (Tokyo University of Technology, Japan)-- Tatsuhiko Shibasaki (Fujitsu Limited, Japan)-- Satoshi Shimada (Kyoto University, Japan)-- Yoshiki Shimomura (Tokyo Metropolitan University, Japan)-- Satoko Suzuki (Kyoto University, Japan)-- Takeshi Takenaka (AIST, Japan)-- Takashi Tanizaki (Kindai University, Japan)-- Keiko Toya (Meiji University, Japan)-- Kentaro Watanabe (AIST, Japan)-- Yutaka Yamauchi (Kyoto University, Japan)

Sponsors & Supporters
5

Sponsors

Human Centered Design Organization

Japan Society for Research Policy and Innovation Management

ICServ2016 Supporting Committee
Supporting Members of Society for Serviceology:- Akira Yushima (Design Center, Toshiba Corporation)- Hayato Takahashi (GENEX Solutions, Inc.)- Hideo Hashimoto (Happy Co., Ltd.)- YuJi Ichimura (Konica Minolta, Inc.)

Members of Society for Serviceology:- Akio Tsunoda (Kumon Institute of Education Co., Ltd.)- Arima Masahito (Daiwa Can Company)- Fusao Misaki (Nomura Research Institute, Ltd.)- Harushige Funaki (Intel Corporation)- Hidetoshi Tsuji (MS&Consulting Co.Ltd.)- Hironobu Kitagawa (JETRO—Japan External Trade Organization)- Hiroo Chikaraishi (Thomas and Chikaraishi, Inc.)- Katsuharu Suzuki (Google Japan Inc.)- Kouichi Murakami (IHI Corporation)- Masanobu Eto (Lightworks Corporation)- Masaru Yajima (Eaglebus Co., Ltd)- Shigeru Hosono (NEC Corporation)- Tadamitsu Matsui (Matsui Office Corporation)- Takashi Tsutsumi (Globis University)

ICServ 2016
September 6-8, Tokyo
5

VenueShibaura Institute of Technology,
3-7-5 Toyosu, Koto-ku, Tokyo 135-8548, Japan

Toei Oedo Line

Shibaura Institute of Technology

Toyosu Campus

Harumi Hashi

Tokyo Metro Yurakucho LineURBAN DOCK
lalaport TOYOSU

Toyosu Station

3-7-5 Toyosu, Koto-ku, Tokyo 135-8548

TOYOSUIHI BUILDING

Shibaura Institute of Technology
Toyosu Campus
Access:− 7-minute walk from Exit 1C or 3 (=15-minute walk from platform
via Exit 1C or 3) of Toyosu Station, Tokyo Metro Yurakucho Line
− 15-minute walk from Exit 2 of Etchujima Station, JR Keiyo Line− 9-minute walk from Toyosu Station, Yurikamome Line

Toyosu
Cubic
GardenTOYOSUFORESIA

1C

ToyosuFront
ToyosuCenterBuilding

3
Yurikamome LineTokyo
Metropolitan
third
Commercial
High School

2

Etchujima Station 15-minute walk from exit 2

Tokyo Universityof Marine Scienceand Technology

JR Keiyo Line

To Tokyo

To Yurakucho Line

Tsukishima Station

6

Toyosu3-chomePark

Toyosukita
Elementary
SchoolSuper Viva
Home Toyosu

15-minute walk from platform
via exit 1C or exit 3
To Shinkiba

Conference Venue
Kouryu-Tou（交流棟）

Entrance
Reception: 6th Floor (Tuesday), 4th Floor (Wednesday, Thursday)

ICServ 2016
September 6-8, Tokyo

Map of Banquet
Ganko Ginza 1-chome,
Ginza Fuji Bldg B1F, Ginza 1-7-10, Chuo-ku, Tokyo

Harumi St.

Tokyu
Plaza

7

JR Yurakucho Sta.
HankyuMen’sTokyo Kotsu
KaikanMuji

Sotobori St.
Printemps

Ginza Fuji Bldg. B1F
Tokyo Metro Yurakucho Line
Ginza 1-chome Sta.

Exit 6

Wako

Ginza 1-chome Sta.

Ginza Sta.

Ganko
Ginza 1-chome

MizuhoGinza Chuo St.
Mitsukoshi

Matsuya

Melsa2Ganko Ginza 1-chome
Ginza Fuji Bldg B1F, Ginza 1-7-10, Chuo-ku, Tokyo
Phone: 03-3567-6789

Access :− Right beside Exit 6 of Ginza 1-chome Station,
Tokyo Metro Yurakucho Line− 5-minute walk from JR Yurakucho− 5-minute walk from Tokyo Metro Ginza Station

Route (from the Conference Venue):
It is convenient for you to take Yurakucho Line at Toyosu Station.
From Toyosu Campus to Toyosu Station, 15 min., from Toyosu to
Ginza 1-chome, 6 min. and then walking out to Exit 6, 5 min.
Thus all together 31 min. without waiting for trains.

ICServ 2016
September 6-8, Tokyo7

Conference Facilities
8

ICServ2016 Floor Plan

6F

Reception(on Tuesday only)

TR

WC

Theatre Room601 602

WC

WC

Executive Committee Office

WC

Cloak

5F
Room

501

WC

WC

WC

WC

Preparation Room

4F

Posters
403

Room

Room

401

402

WC

Lobby

WC

WC

WC
WC

Coffee Break
Reception(Wednesday, Thursday)• Smoking is prohibited except designated spots. Please smoke at designated spots:- at roof garden on 7th floor- at riverside on 2nd floor under arch

• Vending machines are located:- inside COOP at 3rd floor- near elevator hall at 2nd floor in main building• You can use WiFi in SIT Campus. The details are informed in an attached sheet.

ICServ 2016
September 6-8, Tokyo

Program At a Glance9= Room/Place

Day1 - Tuesday 6th
09:00 09:00–10:00

Day2 - Wednesday 7thRegistration 09:00–09:30

Day3 - Thursday 8thRegistration 09:00–09:30

6th Floor

4th Floor

4th Floor

Oral Presentations 09:30–10:45

09:30–11:10

Day2 - Session1

10:00 10:00–12:10

Opening Ceremony - Experience Value Co-creation for Skill Learning
and Keynote 1&2 Services 501
TR (Theatre Room)

10:00 Opening Ceremony- Human-centered Service System/
Service Practice 401- Meaningful Technologies for Seniors 402

11:00 10:20 Keynote 1

12:00

Registration

Oral Presentations
Day3 - Session1- Service Engineering & Technologies 501- Service Management & Operations 401- Value Co-creation & Context 402

10:45–11:05

Coffee Break

11:05–12:20

Oral Presentations

Dimitris Karagiannis / Martin Petry

11:10–11:30

Coffee Break

11:10 Keynote 2
Yoshikuni Takeshige / Yoshinori Fujikawa

11:30–12:20

Keynote 3 - Service Engineering & Technologies 501
501

11:30 Keynote 3
Alexander Josiassen

12:10–13:40

Lunch

13:40–15:20

Oral Presentations 13:45–14:45

12:20–13:30

Day3 - Session2- Servitization & Productization:
Theoretical Perspectives on Service 401- Value Co-creation & Context 402

Lunch 12:20–13:30

Lunch

13:30–13:45 METI Policy of Promotion on Services 501 13:30–16:00

Poster Session

Keynote 4&5
and Closing

4th Floor

501

13:00

Day1 - Session1

14:00

15:00

16:00

17:00

...

- Service Design TR- Service Innovation & Eco-system 501- Service Practice 401- From Record to Memory 402

15:20–15:40

Coffee Break

15:40–17:20

Oral Presentations

13:45–14:15 The First Half
14:15–14:45 The Latter Half

14:45–15:05

13:30 Keynote 4
Coffee Break Junichi Tsujii

15:05–17:10

Oral Presentations 14:20 Keynote 5
Day2 - Session2 Chiaki Hirai
15:20 Panel Discussion & Closing Ceremony

Day1 - Session2- Service Design TR- Service Innovation & Eco-system 501- From Record to Memory/
Meaningful Technologies for Seniors 402- Experience Value Co-creation for Skill Learning
Services 501- Human-centered Service System 401- Meaningful Technologies for Seniors 402

Banquet19:00–21:00
Ganko Ginza 1-chome(see: P.7)

ICServ 2016
September 6-8, Tokyo
9

Program - Day 1 - Tuesday 6th
Oral Presentations
10

4 Breakout Rooms (Theatre Room/501/401/402)

13:40–15:20 Oral Presentations (Day1 - Session1)

Number = Paper ID

Room

TR

501

401

402

SessionService Design

Service Innovation &Eco-system

Service Practice

From Record to Memory

Chair

Koji Kimita

Takeshi Kurata

Nobutada Fujii

Noriaki Kuwahara

13:40

055

091

Analysis and Findingson Innovation Creation
Methodologies

Developing a Service Business Selection Criteria of Sharing
Simulator with Design Thinking Accommodation. Host-Guest
Relationship in Airbnb

069

Hybrid Response Generation
Scheme to Reduce Operator’s
Burden for Communication
RobotsM. Ban, K. Kato, Y. Morimoto,
C. Hirai, M. Tanizaki

A. Javaid, Y. Kohda

K. Murata, D.-J. Lee,
H. Yamazoe, J.-H. Lee

038

046

004

041

Value Network Visualizations:
Revealing Complexity forContextual Service Design

Consumer Service Innovation
in a Circular Economy - The
Customer Value Perspective

Omotenashi Management in
Onsen Ryokan: A Case Studyof Kurokawa Onsen in Kyushu,
Japan

Design of Face Tracking Systemusing Fixed 360-Degree
Cameras and Flying Blimp for
Health Care Evaluation

M. Antikainen, M. Lammi,
T. Hakanen

S. Morishita

D. Mahr, S. Holmlid

V. Srisamosorn, N. Kuwahara,
A. Yamashita, T. Ogata, J. Ota

077

007

023

027

An Ideation Framework for
Product Service Systems
Conceptual Design

A Stimulus Bank (S-Bank)
Concept for Service Process
Redesign

Reduction of Employee’s Work
Lord by Reducing Moving
Distance at a Japanese Cuisine
Restaurant

Reminiscence Video as the Tool
for Sharing the Life Historyof the People with Dementia
between Care Staffs

R. Karni

T. Shimmura, T. Kaihara,
N. Fujii, T. Nonaka

T. Doi, M. Iwamoto,N. Kuwahara, K. Morimoto

063

052

Proposal for Increasing
Interactive Learning in an
Elementary School Class- A Case of Mathematics -Seamless Change of Modality
Volume in Observation ofElderly People’s Daily Lives

T. Ozawa, I. Maida, T. Toma

T. Yonezawa, Y. Naka|
14:05 Y. Sawatani, T. Kashino, M. Goto

10:05

|
14:30 M. Čaić, G. Odekerken-Schröder,

14:30
|

14:55 K. Muto, K. Kimita, H. Tanaka,

E. Numata, S. Hosono, S. Izukura,Y. Shimomura

14:55
|
15:20

026

Day
ICServ 2016
September 6-8, Tokyo1

Program - Day 1 - Tuesday 6th
Oral Presentations
11

3 Breakout Rooms (Theatre Room/501/402)

15:40–17:20 Oral Presentations (Day1 - Session2)

Number = Paper ID

Room

TR

501

402

SessionService Design

Service Innovation & Eco-system

From Record to Memory

Chair

Yuriko Sawatani

Nobuto Matsuhira

Kentaro Watanabe

15:40

075

072

030

Discovering Personas throughExploratory Data Visualization

An Autonomous Concept Creation
Method to Support Innovative Service
Generation using a Computational
Creativity Approach

Interoperable Data Platform Based on
Ontological Consideration - A Case Studyin Elderly Care Service -A. Sudo, N. Fujiwara, K. Tokuda,
H. Honda, K. Ueda

S. Nishimura, K. Fukuda, K. Watanabe,
H. Miwa, T. Nishimura

043

092

Modeling of Restaurant Service Processusing Cellular Automata

Text Analysis on Reviews of Travel-Related
Content

Meaningful Technologies for Seniors

T. Tanizaki, T. Shimmura

K. H. Murakami, S. Nakamura, Y. Okada,Y. Furukawa, H. Hasegawa, A. K. Yamazaki|
16:05 S. Ray, P.-R. Huang, T.-Y. Lee

16:05
|
16:30

Kentaro Watanabe
039
Meaningful Technology for Seniors:
Viewpoints for Sustainable Care Service
Systems
K. Watanabe, M. Niemelä, H. Määttä, H. Miwa,
K. Fukuda, T. Nishimura, M. Toivonen

16:30

016

054

040

A Study on Value Co-Creation by Farming
Coach Support Services for Production
Community

A Value Co-Creation Framework for IT
Services

Expectations and Experiences of Adopting
Robots in Elderly Care in Finland:
Perspectives of Caregivers and DecisionMakers

Y. Amagai, M. Ide, M. Aoyama

M. Niemelä, H. Määttä, M. Ylikauppila

058

059

028

To Pay or Not to Pay: The Elderly’s
Participation Decision Towards
Community-Based Service

Service Robot Development Strategy
using a Community-Based Approach

Attitude Survey on Nursing-Care Service- Comparison among Active Seniors,
Informal Carers and Formal Carers -P. Zhou, K. Shirahada

N. Matsuhira, M. Narita, T. Yamaguchi

H. Miwa, K. Watanabe, H. Määttä,M. Niemelä|
16:55 T. Kamiya, H. Shimazu, A. Shinjo

16:55
|
17:20

Day

1

ICServ 2016
September 6-8, Tokyo11

Program - Day 1 - Tuesday 6th
Keynotes
12

Theatre Room

10:20–11:10 Keynote 1

TR

Industrial Product-Service Systems
Engineering

Dimitris Karagiannis
Professor, University of Vienna

Abstract:
The evolution of the internet to a generic platform and a fully
pervasive environment enables an efficient engineering, provisionand consumption of digital services. Cloud based deployment
models enable service functionalities for a world-wide availability:
Services are accessible at any time, independent of location andpotential processing limitations of the device used; establishing
the basis for novel business models in defining services and related business models.
Based on this observation, two views on Industrial Product-Service
Systems Engineering are presented: from an academic perspective,
we investigate how the characteristics of digital service engineering can be mapped on product-service systems focusing on hybridbusiness models as a means to establish smart products.
Smart products are defined as tangible offerings of an enterprisethat have been adapted and modified in a way, that service-based
business models become operationally feasible and sustainably
embedded in their lifecycle. The following challenges have been
identified to exemplify current research directions and approaches:- Servicification Engineering: How can we identify the servicification degree of a product? What are the requirements on productlevel to bridge the product-service alignment gap?
- Product-Service-Lifecycle: How can an integrated lifecycle for the
product-service system consisting of design, operation and evaluation phases be operationalized?
- Knowledge Engineering and Service Modelling: What role doknowledge engineering and modelling play in such realization
scenarios?
The industrial perspective on Industrial Product-Service Systems
Engineering is provided by Hilti. Hilti, the leading solution provider
for construction and engineering products and services is activein 120 countries world-wide and has been established in 1941 as
a company focusing on mechanical engineering/machinery construction. The enterprise follows an innovative approach in enabling product-service systems based on innovative products andsolutions that enable service interaction, dynamic product/service
operation and direct customer relationships as a continuous feedback loop to previous phases.

ICServ 2016
September 6-8, Tokyo

Dimitris Karagiannis read at the Technical University of Berlin, where
he graduated with a PhD in Computer Science. He was a visiting scientist
at research institutions in the US and Japan. From 1987 to 1992 he headed the Business Information Systems group at the Research Institute forApplied Management (FAW) in Ulm as a scientific director.
Since 1993 he is full professor at the Faculty of Computer Science at the
University of Vienna and head of the Research Group Knowledge Engineering. 2011 he was awarded an honorary professorship by the BabesBolayi University Cluj-Napoca in Romania.
As head of the Knowledge Engineering group his main research areas
are Business Process Management, Meta-Modelling, and Knowledge
Management. Prof. Karagiannis has published several books and scientificpapers in journals and conferences on Knowledge Databases, Expert Systems, Business Process Management, Workflow-Systems and Knowledge
Management. In 1995 he established the Business Process Management
Systems Approach (BPMS), which has been successfully implemented inseveral industrial and service companies. He is the founder and head of
the supervisory board of the BOC Group (http://www.boc-group.com).
2008 he was a founding-member of the Open Models Initiative and has
created 2012 the Open Models Laboratory (http://www.omilab.org).
In addition to his long-standing engagement in national and EU-funded
research project, Prof. Karaginnis is acting since 2005 as a reviewer for theEuropean Commission. He is a member of IEEE and ACM and serves on
the steering committee of the Austrian Computer Society.

Martin Petry
CIO, Hilti

Martin Petry became Hilti’s CIO in 2005. He is responsible for Hilti’s 400
IT employees based in Switzerland (Buchs SG), US (Tulsa, Oklahoma andPlano, Texas) and Malaysia (Kuala Lumpur).
Since 2009 he is also in charge of Hilti’s Business Excellence initiatives and
EVP. Martin came to Hilti in 1993 and has held various leadership roles
in Liechtenstein, Switzerland, Great Britain and Japan. He has developed
Hilti’s ground-breaking IT Strategy in 2000 and has lead its implementation, in particular Hilti’s global SAP implementation cum business transformation project (standard global data structures and business processes
supported by a global SAP system with ERP, BI, CRM and SCM which is
now being used by 20,000 Hilti employees in more than 50 countries).
Recently Martin has initiated various cloud computing / SaaS initiatives at
Hilti and he has lead the development of the comprehensive Information
Technology at Hilti strategy which is now the foundation of all digital andsoftware initiatives in the Hilti group.
Martin earned his PhD in applied mathematics from Georg-August University in Goettingen, Germany.

Program - Day 1 - Tuesday 6th
Keynotes
13

Theatre Room

11:10–12:10 Keynote 2TR

Human Centric Innovation and
Digital Future

Yoshikuni Takashige
Vice President,
Head of Marketing Strategy,
Fujitsu Limited

Abstract:
Digital technology is advancing rapidly, changing businesses,
society and our everyday lives. This is digital transformation. It is
expected that 50 billion or more things will be connected by 2020.
The Internet of Things, Artificial Intelligence and Robotics will givea significant impact to all industries. Business leaders are alreadyaware of the potential of digital, because it will give tremendous
opportunities of growth as well as enormous challenges. Digitalmay disrupt their existing businesses, unless they take any effective
actions now. In this revolutionary time, what must they do?
In this key note, Yoshikuni Takashige of Fujitsu will talk about
on how businesses will be able to approach to digital, using realexamples. The key is to put people in the center, providing humancentric services. This is realized by empowering people with digital
information and digitalized things. Fujitsu calls this Human CentricInnovation. He will also elaborate on steps toward shaping ecosystems, which are critical for creating value in the digital era. For
this, it will be essential to leverage a new type of digital businessplatform.
Yoshinori Fujikawa of Hitotsubashi University will join Yoshikuni
Takashige to discuss the importance of a multi-sided platform andwhat actions businesses should consider to enable this. They will
also discuss the impact of Artificial Intelligence and how people
can shape a different future.

Yoshikuni Takashige joined Fujitsu in 1984. He was engaged in developing international business. From 1996 to 1998, he was based in Singapore, working as an investment officer for Asian Infrastructure Development Corporation (AIDEC), a large-scale infrastructure fund established by
JBIC, Asian Development Bank and other financial institutions and private
enterprises including Fujitsu.
From 1999 to 2011, Yoshikuni Takashige took a strong leadership in developing Fujitsu’s important strategic partnerships with global enterprises,
and contributed to growing joint businesses significantly.
Since 2012, he has been responsible for the portfolio management andmarketing strategy for Fujitsu’s broad range of products and services.
Particularly, he leads the creation of the Fujitsu Technology and Service Vision, which sets out Fujitsu’s vision and its thinking on how organizations
can innovate by leveraging technologies. The first version was launchedin 2013 and has been updated every year. He speaks about innovations
and future vision internationally.
He received MBA from the Johnson Graduate School of Management,
Cornell University, and Bachelor of Laws from the University of Tokyo.

Yoshinori Fujikawa
Associate Professor &Faculty in Charge of MBA Program,
Graduate School of International Corporate
Strategy, Hitotsubashi University

Yoshi Fujikawa is an Associate Professor & Faculty in Charge of MBA
Program at Graduate School of International Corporate Strategy (ICS),
Hitotsubashi University, Tokyo, Japan (From April 1, 2007). Prior to joining
ICS, Yoshi was a Lecturer and Research Assistant at Pennsylvania State University (University Park, PA). He also worked as a Research Associate at theMind of Market Laboratory and the Division of Research, both at Harvard
Business School (Boston, MA). His business experience includes marketing
research and strategic consulting work with Olson Zaltman Associates,
the inventor of the patented research method ZMET (Zaltman Metaphor
Elicitation Technique).
His research focus lies in the following three areas: (1) field-based
research on service management issues, with particular emphasis oncontemporary issues such as service innovation, service globalization,and service opportunities for manufacturing firms; (2) development,
promotion, and application of non-traditional marketing research methods for eliciting customers’ tacit knowledge; and (3) social psychologicalapproach to investigate the role of cognition and emotion in firm-customer relationship formations. His research results have appeared as journal
articles, conference proceedings, and book chapters in both English andJapanese. He is also an author and co-author of Hitotsubashi ICS andHarvard Business School cases, which are used in marketing and service
management courses at major business schools around the world.
Yoshi received Ph.D. in Marketing from Pennsylvania State University,
M.B.A. from Harvard Business School, and M.A. in Commerce and B.A. in
Economics from Hitotsubashi University.

ICServ 2016
September 6-8, Tokyo13

Program - Day 2 - Wednesday 7th
Oral Presentations
14

3 Breakout Rooms (501/401/402)

09:30–11:10 Oral Presentations (Day2 - Session1)

Number = Paper ID

Room

501

401

402

SessionExperience Value Co-creation for
Skill Learning Services

Human-centered Service System

Meaningful Technologies for
Seniors

Chair

Hajime Asama

Takeshi Takenaka

Marketta Niemelä

018

09:30

037

013

Changing the Culture of Preventing Back Collecting Data of SNS User Behavior to
Injury for Japanese Care Workers using No Detect Symptoms of Excessive Usage by
Lift Education Program
Questionnaires and SNS APIs|
09:55 J. Yasuda

09:55
|
10:20

P. Intapong, T. Achalakul, M. Ohkura

H. Määttä, K. Watanabe, H. Miwa

042

065

034

Gait Re-Learning with HONDA Robot
Device for Individuals after Stroke

Effective Training Method for Reducing
the Risk of Visual Delay Assuming
Telesurgery Application

The Cinderella Story - a Skilled Worker’s
New Chance in the Digitalization ofServices

K. Ohata, T. Tsuboyama, A. Watanabe

I. Maida, T. Toma

E. Saari, S. Käpykangas, M. Hasu

048

10:20
|
10:45

10:45

Auxiliary System to Classify Patterns ofPatients with Hemiplegia for Transferring
Skill of Rehabilitation with Walking Assist
Robot
Y. Ishikawa, Q. An, W. Wen, S. Ishiguro,
K. Ohata, H. Yamakawa, Y. Tamura,A. Yamashita, H. Asama

Service Practice064

Takeshi Takenaka

Human Impact Assessment of Robot
Implementation in Finnish Elderly Care

Parents and School’s Collaboration for
Improving Children Food Well-Being by
Knowledge Perspective

H. Melkas, L. Hennala, S. Pekkarinen, V. Kyrki

035

M. Tran T. N., K. Shirahada

017

051

009

Visualization of Co-Creation andExperience in Higher Manufacturing
Education

Application of BMW Method for
Measuring Satisfaction throughUnconscious Responses Reflecting
Activities of the Autonomic Nervous
Systems to Bedding Materials

Service Digitalization and Information
Ecology: Towards Inclusive Solutions in
Finnish Social and Health Care Services

K. Mitsuhashi, Y. Ohyama, H. Hashimoto

H. Okawai

S. Pekkarinen, M. Hasu, E. Saari, H. Melkas

|
11:10

Challenges of Integrating New
Technology into Elderly Care Services- Perspectives of Service Provider
Companies in JapanDay
ICServ 2016
September 6-8, Tokyo2

Program - Day 2 - Wednesday 7th
Oral Presentations
15

3 Breakout Rooms (501/401/402)

15:05–17:10 Oral Presentations (Day2 - Session2)

Number = Paper ID

Room

501

401

402

SessionExperience Value Co-creation for
Skill Learning Services

Human-centered Service System

Meaningful Technologies for
Seniors

Ken Fukuda

Hiroyasu Miwa

Chair

15:05
|
15:30

15:30
|
15:55

15:55

021

031

047

Cognitive Gaps between Instructor andLearner in Skill Education Service

Evaluation of Key Emotional Value That
Influences Saudi Women to Purchase
Luxury Fashion Brands

Privacy and Social Influence in the
Acceptance of Remote Monitoring toSupport Ageing in Place

M. Okuyama, J. Chen

E. Barnawi, M. Ohkura

M. Keenan, K. Shirahada, L. Hederman

033

062

050

Proposal and Verification of E-Learning
System for Physical Exercise Education
using Arbitrary Viewpoint of 3D Body
Motion and Moving Image Linked Type
Instruction Recording DB

Evaluation of Visualized Vision Planningand Its Outcomes

A Qualitative Comparison of Paper andElectronic Health Records of Nursing in a
University Hospital in Japan

K. Mitsuhashi, H. Hashimoto, S.-G. Shin,
S. Yokota, D. Chugo

K. Sakaguchi, S. Shirasaka

K. Yamada, T. Hope, K. Watanabe, T. Sunaga,
M. Kobayakawa, T. Nishimura

068

012

029

Database Design for Efficient Storage of
Personalized Data using MongoDB

Evaluation of Individual Differences in
Machine Operation

Suggestions on the Requirements ofParticipatory Elderly Care Service forAging Society - In the Study of Health
Check Systems in Day Service -M. Uozumi, R. Tsujio, T. Hino, H. Asama

Y. Katagiri, T. Matsumoto|
16:20 S. Shin, H. Hashimoto, K. Mitsuhashi,
S. Yokota, S. Kawata

16:20

056

005

Visual Impression to Delay and Amplitudeof Imitation Motion of Robot

Objective and Quantitative Evaluationsof the Feeling of Difficulty Swallowing
Caused by Dry Mouth: The Visualizationand Effects of Subjective Complaints|
16:45 S. Yokota, H. Hashimoto, K. Mitsuhashi,

S. Nagaosa, N. Sonoi, H. Saijo, M. Ono

D. Chugo

16:45

015

044

Evaluation of an E-Learning Support App
Based on an Estimation of User’s Mental
Status for Skill Education Service

A Search for Themes in Which Nurses
Cooperate with Dentistry in OralManagement using Nursing Strategy
Maps: Promotion of Multi-Occupational
Cooperation in the Visualization ofStrategy Management|
17:10 S. Suzuki, M. Anakubo, Y. Mitsukura

2

S. Nagaosa, K. Sakai, N. Sonoi, H. Nakamura,
H. Kimori, M. Usubuchi, N. Miyashita, Y. Sumi,
H. Matsushita, K. Kano, Y. Arai, J. Yaeda

Day

ICServ 2016
September 6-8, Tokyo
15

Program - Day 2 - Wednesday 7th
Keynote16

Room 501

11:30–12:20 Keynote 3

Room 501

A Formalized Framework of Consumer’s Mental
Pictures – with implications for brands, companies, countries, and destinations
Abstract:
The image concept is widely used in marketing, tourism management
and other fields. This speech will look at what image actually means
and some of the conceptual pit-falls. Although references will be drawn
to other literatures, the main context will be that of the destination image within tourism research. The starting point will be from the extant
literature, trying to learn what we know and what we do not know, andwhere we go from here.
In the talk, I will also discuss the future and potential of researching on
destination image, and where it stands vis-à-vis some of the other key
research areas in tourism research.

Alexander Josiassen
Associate Professor of Marketing, andCenter Director of the Center for Service
Management, Department of Marketing,
Copenhagen Business School
Visiting Professor at RMIT University,
School of Economics,
Finance and Marketing

Alexander Josiassen is Associate Professor and Director at theCenter for Service Management, Copenhagen Business School,
Denmark. His PhD is from Melbourne University in Australia. His
research focuses on consumer behavior and firm strategy. He has
published on these topics mostly in the areas marketing and tourism management and in journals such as the Journal of Marketing,
Journal of Retailing, Tourism Management, and Annals of Tourism
Research. He was recently awarded Tietgen’s Gold Medal, which
is awarded to the most promising emerging scholar in the social
sciences in Denmark, and Charles R. Goeldner’s Award of Excellence which is the most prestigious international award in tourism
research. Alexander is currently working with an international network of excellent researcher on projects in marketing, management,
tourism, and social psychology. He is the Director of the Center for
Tourism and Service Management which hosts the Master in Service
Management, Copenhagen Business School; a program that wasrecently ranked by Eduniversal as one of the World’s Top 3 programsin service management. He regularly consults companies on the
topics of consumer behavior and firm strategy.

ICServ 2016
September 6-8, Tokyo

Program - Day 2 - Wednesday 7th
Poster Session
17

Room 501 / 4th Floor

13:30–13:45 METI Policy of Promotion on Services

Room 501

Mr. Takayuki Abe
Deputy Director, Service Affairs Policy Division,
Commerce and Information Policy Bureau, Ministry of Economy, Trade, and Industry

13:45–14:45 Poster Session

4th Floor

13:45–14:15 The First Half [A] / 14:15–14:45 The Latter Half [B]

Nihon Service Award
1

D2-PS-A KEIJU Integrated Healthcare Service: Cooperation of Electric Health

Masahiro Kanno*

Records and Human Interface

2

D2-PS-B Re-Aqua - Dry Cleaning Delivery

Shinichi Nakahata*

Human Resource Development Project for Service Management
3

D2-PS-A Development of training program for personnel to work for The
Integrated Community Care System

4

D2-PS-B Core Human Resource Development Project for Promoting Aomori

Jemin Lee*,
Taijiro Kitagawa, Kozue Tamura
Katsushi Takashima*

Region’s Value: Development of JOPPARI-Entrepreneurial Talent

5

D2-PS-A Human Resource Development Project for Services by Ethnography

Sadayo Hirata*-Value Creation and Productivity Improvement of Manufacturing Industry-6

D2-PS-B Well Being Design Consortium for High Profit Market

Chihiro Sato*7

D2-PS-A Development of the Integrated Hospitality Educational Program

Yoshinori Hara*8

D2-PS-B Education program for Management of Community-based Health care

Shoji Yamamoto*

Organizations and Clinics in MBA

9

D2-PS-A Development of Service Management Resources contribute to high added Keisuke Watanabe*value of Food Industry

10 D2-PS-B Development of “Glocal” (Global and Local) Service Management Talent

Yoshiro Shimoji*that Takes on a Vision of Okinawa for the 21st Century

Service Science, Solutions and Foundation Integrated Research Program
11 D2-PS-A Service Science, Solutions and Foundation Integrated Research Program(S3FIRE)12 D2-PS-B Architecting service with customer participation based on the analysis ofcustomer experience and design processes -sophisticating tour design
processes as a case study-

Japan Science and Technology Agency (JST),
Research Institute of Science and Technology
for Society (RISTEX)
Tatsunori Hara*,
Yohei Kurata, Kazuhiro Aoyama

13 D2-PS-A Quantitative valuation and demand-oriented provision of irrigation service Toshiaki Iida*,

Masaomi Kimura, Masaru Mizoguchi,
Yoshiteru Takeshita, Katsuhiro Higuchi

14 D2-PS-B A proposal of adaptive service model into envirionmental dynamicchange with co-creative design

Toshiya Kaihara*,
Takeshi Shimmura, Nobutada Fujii

15 D2-PS-A Learning Model for Realizing Value Co-creation

Kouji Kimita*

16 D2-PS-B Service System Typology based on Value Creation Model and Design

Nariaki Nishino*

Theory of Service Mechanism

17 D2-PS-B What have the research program of Service Science “S3FIRE” clarified?

Tamio Arai*,
Masato Nakajima

ICServ 2016
September 6-8, Tokyo
17

Program - Day 3 - Thursday 8thOral Presentations
18

3 Breakout Rooms (501/401/402)

09:30–10:45 Oral Presentations (Day3 - Session1)

Number = Paper ID

Room

501

401

402

SessionService Engineering &Technologies

Service Management andOperations

Value Co-creation & Context

Chair

Tatsunori Hara

Yoshinori Hara

Koji Kimita

09:30
|
09:55

09:55
|

078

057

036

Behavioral Measurements of Cabin
Attendants Together with Observations
and an Analysis of Their Tasks by using
Service Process Model

Social Capital as a Foundation of
Psychological Capital

Value Co-Creation Process: A Perspectiveon Communities of PracticeK. Tachioka, Y. Tsuritani, T. Hara, J. Ota,
Y. Tsuzaka, N. Arimitsu

M. Yoshida

M. Murata

010

060

020

Toward an Integrated Framework forService Design: Converting Service
Blueprints to BPMN Processes

Risks and Performance in Supply Chains
Comparison between Manufacturing andService Firms

Hyperpersonal Value Co-Creation in
Online Communities: A Conceptual
Framework

H. T. Quang, Y. Hara

B. Abedin, E. K. Chew

061

049

079

Proposing an Interactive Label Attaching
System for Supervised Service Operation
Estimation

The Effects of Buyer-Seller Communication
on Customer Loyalty in Vietnamese
Traditional Wet Markets

Representing Context of Service
Communications by a User-GeneratedList-Oriented Web Questionnaire

N. T. T. Tuyet, Y. Hara

H. Masuda

10:20 S.-Y. Hwang, H.-Y. Sung

10:20
|

10:45 K. Kato, T. Okuma, T. Kurata

11:05–12:20 Oral Presentations (Day3 - Session2)

Number = Paper ID

Room

501

401

402

SessionService Engineering &Technologies

Servitization & Productization:
Theoretical Perspectives on Service

Value Co-creation & Context

Chair

Tatsunori Hara

Keiko Toya

Koji Kimita

074

022

080

11:05 Industry by Integration of Simulation and Integration
Genetic Algorithm|

Kitchen Layout Planning in Food Service

Bill of Service for Service Resource

Guanxi, Commercial Friendship andRelationship Marketing in B2C Service
Settings

11:30 K. Koyama, N. Fujii, T. Kaihara, D. Kokuryo,

S. K. Kwan, M. A. K. Siddike, K. Hidaka,
Y. Kohda

X. Fan, L. Lu

T. Shimmura
067

014

071

11:30
|
11:55

11:55

Pre-Evaluation of Kaizen Plan Considering Composition Model for Cloud Services
Efficiency and Employee Satisfaction
with Behavior Ontology
by Simulation using Data Assimilation-Toward Constructing Kaizen Support
Framework-

Does a City Government Connect
Equally with Different Groups of the
Public through Municipal Citizen Service
System?

T. Myokan, M. Matsumoto, T. Okuma,
R. Ichikari, K. Kato, D. Ota, T. Kurata

M. LeeW.-N. Wu

045

008

006

Accurate Location Service using DMD
Projector

Product-Service Systems for Increasing
Customer Acceptance in Terms ofInteroperability

How to Create Innovative Activities with
Limited Discretionary Resources by using
Hackathon

D. M. Schmidt, D. Hübner, M. Mörtl

M. Sumioka, A. Itasaki|
12:20 M. Kodama, S. Haruyama

ICServ 2016
September 6-8, TokyoDay

3

Program - Day 3 - Thursday 8th
Keynotes
19

Room 501

13:30–14:20 Keynote 4

Room 501

Artificial Intelligence for Serviceology
The AIRC is a research centre, established in May, 2015 with aid fromthe Japanese Ministry of Economy, Trade and Industry (METI), whose
objective is to become the leading group carrying out translational
research of AI in Japan. It comprises 250 staff, including 75 full-time
researchers and 50 part-time visiting researchers.
The AIRC carries out research into a broad range of topics, such asmachine learning, big data analytics, multi-agent simulation, robotics,
innovative retailing, AI for Biomedical sciences and AI for elderly care.
AI is now the core of convergence of diverse scientific and technological fields, such as Robotics, Biomedical sciences, internet of things (IoT)
and factory automation, etc. One of the major application domains of
AI is in the service industry. AI is a key technology for providing personalized services. Starting with recommendation systems and personalized advertisements, AI is now being used in personalized medicine,care robots, innovative retailing, etc. Integration of social data of various sorts, AI can be used to provide more fine-grained context dependent services. In this talk, I will introduce examples of research at the
AIRC and discuss possible application of AI in services.

14:20–15:20 Keynote 5

Room 501

Simulating Service Value
Hitachi has been developing service simulators in various fields ofsocial infrastructure such as energy management, logistics, healthcare,and railways. We call this series of service simulators “NEXPERIENCE/
Cyber-Proof of Concept (Cyber-PoC)” because they are used to test newservice concepts in cyber space.
Cyber-PoC is definitely an engineering tool; it inputs service models,simulates them, and shows what is going to happen under given
conditions. However, it is not a simulator just for system engineers. Itsdistinctive objective is to visualize service ideas and to present theirbusiness impacts to the executives of service providers. The executives
are not necessarily experts on state-of-art technologies to improve theirservices such as IoT, optimization algorithms, or deep learning. Often,
they do not care all that much about the technologies. Still, they haveto understand the essence of the service ideas, estimate their businessmeaning, and decide whether or not to invest in the ideas.
Cyber-PoC aims to help business executives understand new service
ideas. For this purpose, the simulators are developed under consistentpolicies on functions, GUI design, and the way of presentation.
This session will demonstrate some Cyber-PoC simulators, showing
how they have been developed, how they are being used, and how
they have been accepted by business people. What we have learned
from our experience is that a simulator is an effective tool to tell a story
about your service business.

Junichi Tsujii
Director, Artificial Intelligence ResearchCentre of AIST, Japan
Professor, School of Computer Science,
University of Manchester, UK

Professor Tsujii was appointed Principal Researcher at Microsoft Research Asia (MSRA) (05.2011-04.2015), Professor of
Natural Language Processing in the Department of Computer
Science, University of Tokyo (07.1995-04.2011) and Professor of
Text Mining in School of Computer Science, University of Manchester (06.2005-04.2011), before taking up the directorship of
the Artificial Intelligence Research Centre (AIRC) at the National
Institute of Advanced Industrial Science and Technology (AIST)(05.2015). He has recently been appointed as a part-time Professor of School of Computer Science, University of Manchester.
Professor Tsujii has worked in the areas of natural language
processing (NLP), question answering, text mining and machine translation. Recently, his main focus has been on linguistics-based parsing, information extraction and NLP-based text
mining technology, which he has applied to literature mining in
the biomedical domain.
He was the president of the Association for Computational
Linguistics (ACL) in 2006, and is now the chairman of ICCL (International Committee of Computational Linguistics). He is also
Fellow of the ACL and a Fellow of the Information Processing
Society of Japan (IPSJ).

Chiaki Hirai
Ph.D. Chief Researcher in Hitachi, Ltd.
Global Center for Social Innovation Tokyo

Chiaki Hirai graduated from The University of Tokyo andjoined Hitachi’s research and development department in
1987. The research areas are generally on methodologies todesign and evaluate systems in various levels, such as business,
service, and software systems. He has obtained Dr. of Knowledge Management from Japan Advanced Institute of Scienceand Technology.

ICServ 2016
September 6-8, Tokyo
19

Society for

Serviceology
Contact:
Society for Serviceology
http://www.serviceology.org/
For further information visit http://icserv2016.serviceology.org/
or contact icserv2016-info@serviceology.org
Conference Office: 03-5859-9192
only available during the conference