GSTC Industry Criteria
全球永續旅遊委員會產業準則
Version 3
第三版
21 December 20162016 年 12 月 21
with

Performance indicators and SDGs
For Hotels and Accommodations
旅宿業執行指標暨永續發展目標© The Global Sustainable Tourism Council, 2016, All Rights Reserved
The Global Sustainable Tourism Council
PO Box 96503 - #51887
Washington, DC 20090 USA
info@gstcouncil.org
www.gstcouncil.org

GSTC Criteria & Indicators
Industry – Hotels

Preamble
序言
The Global Sustainable Tourism Council (GSTC) Criteria were created to provide a common understanding throughout
the world of “sustainable tourism”, and are the minimum that any tourism business should aspire to reach. They areorganized around four main themes: effective sustainability planning, maximizing social and economic benefits for the
local community, enhancing cultural heritage, and reducing negative impacts to the environment. They haveapplicability to the entire tourism industry.
對永續旅遊而言，全球永續旅遊準則是對永續發展所達成共識的結果。對於任何致力於實現永續旅遊的管理組織
來說，這些準則都應當成為其力求達到的基準標準。為實現永續旅遊，應達成以下四個目標：㈠有效的永續發展
規劃；㈡當地社區之社會與經濟利益最大化；㈢提升文化傳承效益；㈣減少環境負面影響。上述準則適用於整體旅遊產業。
The Criteria have been developed and revised while striving to adhere to the Standard-Setting Code of the ISEAL Alliance,
the body recognized to provide guidance on international norms for developing sustainability standards in all sectors.
The Criteria are revised every 3 to 5 years. Plans for revisions plus advance sign-up for public input into future revisions
are available on www.gstcouncil.org. The website also provides information on the process and history of the Criteria
development.
此準則遵循國際社會與環境認可和標籤聯盟（ISEAL）的標準制定規範(Standard-Setting Code)而建立與修改，作為國際永續旅遊準則的指導方針，每三到五年修改一次。相關修訂資訊、欲參與修訂或瞭解修改的過程與準則建立
的沿革，請參照官網 www.gstcouncil.org。
Some of the uses of the criteria include the following:a Serve as the basis for certification for sustainabilityb Serve as basic guidelines for businesses of all sizes to become more sustainable, and help businesses choosesustainable tourism programmes that fulfill these global criteriac Provide greater market access in the growing market for sustainable products, serving as guidance both fortravellers and for travel agencies in choosing suppliers and sustainable tourism programmes
d Help consumers identify sound sustainable tourism programmes and businesses
e Serve as a common denominator for information media to recognize sustainable tourism providers
f Help certification and other voluntary programmes ensure that their standards meet a broadly-acceptedbaselineg Offer governmental, non-governmental, and private sector programmes a starting point for developing
sustainable tourism requirementsh Serve as basic guidelines for education and training bodies, such as hotel schools and universities
i Demonstrate leadership that inspires others to act
該準則的用途包括以下幾方面：
a 作為永續認證的基礎
b 為致力於永續發展的企業提供基本指南，並協助企業選擇符合全球永續旅遊準則的項目
c 向公眾推介永續旅遊產品，作為遊客與旅行社選擇永續旅遊項目與供應商的指導準則d 幫助消費者識別名實相符的永續旅遊項目與企業
e 成為資訊媒體識別永續旅遊供應商的共同基準

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f
g
h
i

為認證以及其他自願性服務計畫相關專案提供參考依據，使其符合永續旅遊的基本原則與要求
為政府部門、非政府組織、旅遊業者提供永續旅遊發展的基本框架
作為旅遊院校等機構教育培訓的基本指導方針
展示領導力，激勵他人採取行動

The Criteria indicate what should be done, not how to do it or whether the goal has been achieved. This role is fulfilledby performance indicators, associated educational materials, and access to tools for implementation, all of which are an
indispensable complement to the GSTC Criteria.
最後需要說明的是：該準則僅僅指出了應該做什麼，而未表明怎樣去做或目標是否已經實現。這些都需要績效指
標、相關教育材料與實施細則來實現，而這一切也正是實施全球永續旅遊不可或缺的補充。

Criteria Application
準則應用
It is recommended that all criteria be applied to the greatest extent practical, unless for a specific situation the criterion
is not applicable and this is justified. There may be circumstances in which a criterion is not applicable to a specifictourism product, given the local regulatory, environmental, social, economic or cultural conditions. In the case of microand community-owned tourism businesses which have a small social, economic and environmental footprint, it isrecognized that limited resources may prevent comprehensive application of all criteria. Further guidance on thesecriteria may be found from the supporting indicators and glossary, published by the GSTC.
建議廣泛地應用所有準則並充分發揮其指導作用，但是也要因地制宜，在特定環境下，變更或刪去準則的某些條
款，則顯得更加理性。對於特定旅遊產品或目的地管理機構，考慮到其地方監管制度與環境、社會、經濟、文化
等因素，不可僅僅照抄全球永續旅遊準則的某些條款。經驗表明：對於小型與社區型企業而言，不論在社會、經
濟與環境等方面，其有限的物力、財力等資源往往難以應付全球永續旅遊準則的全面應用與廣泛實踐。上述準則
的進一步指導檔，參見全球永續旅遊委員會（GSTC）公佈的支持性指標與術語彙編。

Performance Indicators
績效指標
The performance indicators presented here are designed to provide guidance in measuring compliance with the GSTC
Criteria for Hotels.
績效指標作為衡量旅宿業者是否符合永續旅遊準則的指導準則。
This draft set of indicators will be updated periodically, as new information is developed. If you would like to suggest
new indicators or other improvements, please send your suggestions to accreditation@gstcouncil.org.
此草案將會因應新資訊之出現而定期更新。若您有對於指標有何建議，請將您的意見寄到此信箱：
accreditation@gstcouncil.org.

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Combined Indicators and Criteria綜合指標與準則This document contains the Criteria and the Performance Indicators.
此份文件包含準則與績效指標。

GSTC INDUSTRY CRITERIA FOR HOTELS
旅宿業全球永續旅遊委員會產業準則
Criteria
準則

Indicators
指標

SECTION A: Demonstrate effective sustainable management
A . 有效的永續經營管理a.

A1 Sustainability management system
A1 永續經營管理體系b.

The organization has implemented a long-termsustainability management system that is suitable toits size and scope, addresses environmental, social,
cultural, economic, quality, human rights, health,safety, risk and crisis management issues and drives
continuous improvement.

c.
d.
e.

The Sustainability Management System is clearly
documented.
The SM System covers environmental, social, cultural,
economic, quality, human rights, health and safety issues.
The SM System includes consideration of risk and crisis
management.
Documentary evidence shows implementation of the SM
system.
The SM System includes a process for monitoring
continuous improvement in sustainability performance.

經營者實施了適合其實際情況與業務範圍的長期
的永續經營管理體系，該體系綜合地考慮了環
境、社會、文化、經濟、品質、人權、健康、安全、風險與危機管理等要素，並能持續改善。

a
b
c
d
e

永續經營管理體系有清楚的文件說明
涵蓋環境、社會、經濟、品質、人權、健康與安全議題
考慮風險與危機管理以檔案證明其確實實施永續經營管理系統
持續監測永續經營的進步成效

A2 Legal compliance
A2 符合法規a.

An up to date list of all applicable legal requirements ismaintained.
Certificates or other documentary evidence showcompliance with all applicable legal requirements.
持續更新所有適用的法規清單
認證與其他檔案證明其符合法規要求b.

The organization is in compliance with all applicable
local, national and international legislation andregulations including, among others, health, safety,
labour and environmental aspects.

a.
b.

經營者遵守所有相關的國內與國際法律與法規，
包括健康、安全、勞動、環境等各方面。

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SDGs
永續發
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GSTC Criteria & Indicators
Industry – Hotels

A3 Reporting and communication
A3 報告與宣傳
The organization communicates its sustainability
policy, actions and performance to stakeholders,
including customers, and seeks to engage theirsupport.
經營者傳達永續旅遊之政策、行動與績效給相關業者與客戶，並尋求他們的支持。

A4 Staff engagement
A4 員工參與
Staff are engaged with development andimplementation of the sustainability management
system and receive periodic guidance and training
regarding their roles and responsibilities in its
delivery.
員工參與永續經營管理體系的發展與實行，並定期接受指導與訓練，以指導其瞭解所承擔的經營
管理角色與任務。

a.

a.

Regular reports are made available on sustainability
performance.
Sustainability policies and actions are reported in external
and internal communication material.
Communications contain messages inviting consumer andstakeholder support.
定期提供永續經營績效的報告b.

透過外部與內部方式傳達永續經營政策與行動c.

傳達內容包含邀請客戶與相關業者支援的資訊

a.

Evidence is available of staff involvement with the SM
System.
Records of courses and on-the-job training, withattendance levels, are available.
Staff training and guidance materials are available inaccessible format (including use of minority languages
where needed).
Staff hold certificates and qualifications in relevant
disciplines/skills.
提供證據顯示員工參與永續經營管理體系
提供上課與在職訓練紀錄，包含出勤紀錄
員工訓練與指導資料易於取得，視情況增加少數國籍員
工的語言版本
員工具備相關訓練與技能方面的證照和資格

b.
c.

b.
c.

d.
a.
b.
c.
d.

A5 Customer experience
A5 顧客經驗
Customer satisfaction, including aspects ofsustainability, is monitored and corrective action
taken.
持續測評顧客滿意度，並據此適當地、貼切地加
以改善。

a.

c.

A customer feedback system is in place, together withanalysis of the results.
Negative feedback and responses made to this arerecorded.
There is evidence of corrective actions taken.

a.
b.
c.

需具備客戶回饋系統和結果分析
記錄負面回饋與反應證據顯示進行適當、貼切的改善

A6 Accurate promotion
A6 準確的行銷宣傳
Promotional materials and marketing
communications are accurate and transparent withregard to the organization and its products andservices, including sustainability claims. They do notpromise more than is being delivered.

a.

Images used in promotion are of actual experiences offered
and facilities provided.
Sustainability claims are based on records of past
performance.
不可在圖片中宣傳實際上無提供之服務與設施必須根據之前的績效紀錄提出永續發展的主張

b.

b.
a.
b.

關於永續發展的主張、機構本身與其產品、服務等方面的宣傳資料與行銷溝通必須準確與清楚地
表達，不可過度不實地宣傳。
A7 Buildings and infrastructure
A7 建築物與基礎設施
Planning, siting, design, construction, renovation,
operation and demolition of buildings andinfrastructure…
建築物與基礎設施的規劃、選址、設計、建設、修復、施工、拆除。

Indicators for A7 criteria relate to the buildings andinfrastructure associated with the accommodation beingcertified與旅宿業相關之 A7 建物和基礎設施準則指標目前確認中

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A7.1 ComplianceA7.1 遵循依據
…comply with zoning requirements and laws related
to protected and sensitive areas and to heritage
considerations.

a.

遵循土地分區管制以及保護區、敏感區、遺產地的相關規定。

a.
b.
c.

A7.2 Impact and integrity
A7.2 衝擊與完整性…take account of the capacity and integrity of thenatural and cultural surroundings.

a.

將周邊自然生態與文化遺產的負荷量列入考慮，並維護其完整性。

c.

b.
c.

b.

d.
e.

f.

g.
h.
a.
b.
c.
d.
e.
f.
g.
h.

A7.3 Sustainable practices and materials
A7.3 永續實踐作法與材料…use locally appropriate and sustainable practices
and materials.
採用適合於當地的、永續實踐的作法與材料。

a.
b.

c.

d.

Awareness of, and compliance with, laws relating to land
use and activities in the local area is demonstrated.
All required licences and permits are up to date.
Awareness of, and compliance with, non-statutory area
management plans and guidance (e.g. for particular zones,
design, etc.), is demonstrated.
瞭解並遵守當地土地利用和活動有關的法律
所有必需的證照和許可證都是最新、有效的瞭解並遵守非法定區域管理計畫和指南（例如特定區
域、設計等）

Site selection, design and access have taken account ofvisual amenity, landscape, cultural and natural heritage.
Site selection, design and access have taken account of theprotection of biologically sensitive areas and theassimilative capacity of ecosystems.
The integrity of archaeological, cultural heritage, andsacred sites has been preserved.
The integrity and connectivity of natural sites andprotected areas has been preserved.
Threatened or protected species have not been displaced
and impact on all wildlife habitats has been minimized andmitigated.
Water courses/catchments/wetlands have not been alteredand run-off is reduced where possible and any residue iscaptured or channeled and filtered.
Risk factors (including climate change, natural phenomena,and visitor safety) have been assessed and addressed.
Impact assessment (including cumulative impacts) has been
undertaken and documented as appropriate.
選址、設計、進入和訪問需考慮視覺美化、景觀、文化與自然遺產因素選址、設計、進入和訪問需考慮生物多樣化敏感區域保護與生態系統的同化能力
保持考古、文化遺產與聖地的完整性
保持自然景觀地與保護區的完整性
瀕危與受保護的物種不被強迫遷移，將所有野生物種棲
息地受到的影響降到最低與緩解
不改變水道、集水區、濕地，盡可能減少徑流，並收集
或引導和過濾任何殘留物
評估並解决風險因數，包含氣候變遷、自然現象及遊客
安全
進行影響評估（包括累積影響）並酌情記錄
Local materials, practices and crafts have been used inbuildings and design where practicable and appropriate.
Native and endemic plants obtained from sustainablesources have been used in landscaping and decoration,
avoiding exotic and invasive species.
Plants have been selected for their ability to tolerateprevailing or anticipated conditions eg drought tolerant
plantsSustainable design, materials and construction practices
have been used in buildings, with appropriate certification

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e.
a.
b.
c.
d.
e.

A7.4 Access for all
A7.4 滿足不同群體的可進入性…provide access and information for persons withspecial needs, where appropriate.
為特殊需求的群體提供適當的可進入性條件與資
訊。

a.

b.

Sites, buildings and activities are accessible to persons withphysical disabilities and other special needs, as appropriate
to the nature of the operation.
Clear and accurate information is provided on the level ofaccessibility.
Accessibility is certified or checked with relevant
experts/user bodies.
根據活動的性質，使身體殘疾者和其他特殊需求的人可進入場地、建築物和進行活動
提供可取得之清楚且明確的資訊c.

可進入性通過相關專家/用戶機構的認證或檢查

a.
b.

Land ownership and tenure rights are documented.
User and access rights for key resources, including land andwater, are documented where applicable.
There is documentary evidence of communication,
consultation and engagement with local and indigenous
communities.
Evidence of free, prior and informed consent of local
communities is documented, where relevant (showing no
involuntary resettlement or land acquisition).
土地所有權和使用權的文件證明
在適用情況下記錄關鍵資源使用權利，包括土地和水
持有與當地和原住民社區溝通、協商和參與的書面證據
在相關情況下，提供檔案證明當地社區經過自由、事先和知情同意（顯示無非自願重新安置或征地的紀錄）Information/interpretation material about the natural andcultural heritage of the local area is available and provided
to customers.
Staff are informed and trained about the natural andcultural heritage of the local area.
Information is provided to customers about appropriate
behaviour in the local area.

b.
c.
a.

A8 Land, water, and property rights
A8 用地、用水以及產權Acquisition by the organization of land and waterrights and of property is legal, complies with local
communal and indigenous rights, including theirfree, prior and informed consent, and does not
require involuntary resettlement.
經營者必須合法地獲得用地、用水以及產權，不應妨害當地公共權益與原住民權益，涉及這些權
益的項目或經營應當遵循“自由、事先、知情”
同意原則，不要求非自願的重新安置。
A9 Information and interpretation
A9 資訊與解說The organization provides information about andinterpretation of the natural surroundings, local
culture, and cultural heritage, as well as an
explanation of appropriate behaviour while visiting
natural areas, living cultures, and cultural heritage
sites.
經營者提供周邊自然資源、當地文化與文化遺產

where possible.
Waste from construction is sorted and disposed of in anenvironmentally sound manner.
在可行和適當的情況下，在建築物和設計中使用當地材
料、方法和工藝
採用符合永續原則所採集的本地和特有種植物應用在景
觀與裝飾上，避免使用外來與入侵物種
選擇植物時已考慮其耐受當時或預期條件的能力，例如
耐旱植物
採用永續性設計、材料與建築方法於建築，並符合相應
的認證
建築廢棄物以無害環境的方式進行分類與棄置

c.

d.

a.
b.
c.
d.
a.

b.
c.
a.

提供當地自然與文化遺產的資訊和解說資料給顧客b.
c.

告知和培訓當地員工有關當地自然和文化遺產的知識
顧客需被告知在當地應當遵守的行為規範

的相關資訊與解說，並且要告知遊客在訪問這些
自然區域、活的文化與文化遺址時應當遵守的行
為規範。

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A10 Destination engagement
A10 目的地參與The organization is involved with sustainable
tourism planning and management in thedestination, where such opportunities exist.
經營者參與永續旅遊目的地的規劃與管理。

a.

b.

c.

a.
b.
c.

The organization is a member of the local Destination
Management Organization or equivalent body, where suchan organization exists.
The organization participates in partnerships between local
communities, NGOs and other local bodies where these
exist.
The organization participates in planning and management
meetings and activities concerning sustainable tourism inthe destination.
經營者為當地目的地管理機構或同等類型機構
經營者參與當地社區、非政府組織與其他機構之間的夥
伴關係經營者參與目的地永續旅遊相關的規劃並管理會議與活動

SECTION B: Maximize social and economic benefits to the local community and minimize
negative impacts
B. 當地社區社會與經濟利益最大化與負面影響最小化
B1 Community support
B1 支持社區發展The organization actively supports initiatives for
local infrastructure and social community
development. Examples of initiatives include
education, training, health and sanitation andprojects which address the impacts of climatechange.
經營者採取積極舉措支持當地基礎設施與社區方
面的發展，其中包括教育、培訓、健康和公共衛

a.

b.
c.
a.
b.
c.

The organization engages with the local community in
identifying needs and opportunities for support andevaluating their potential benefit/impact.
The level and nature of contributions made to schemes in
the local community is recorded.
The local community is offered the opportunity to accessthe tourism facilities and services provided.
經營者與當地社區合作，確認需要支援的專案和機會，
並評估其潛在效益/影響記錄在當地社區計畫中所做的貢獻程度與性質當地社區有機會使用所提供的旅遊設施和服務生，與其他氣候變遷相關的專案。

B2 Local employment
B2 雇用當地員工
Local residents are given equal opportunities for
employment and advancement, including inmanagement positions.
經營者在聘用員工時，當地居民被給予平等以及a.

職業晉升機會，包括獲得管理職位。

a.
b.
c.

b.

c.

The proportion of total employment from persons alreadyresiding in the local community is measured and managed.
The proportion of employment in management positions
from persons already residing in the local community ismeasured and managed.
Training is offered to local residents to enhance theiremployment opportunities.
評估與管理當地居民在全部雇員中的比重
評估與管理當地居民擔任管理職位的比重
提供當地居民受訓機會，以提升晉升機會

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Industry – Hotels

B3 Local purchasing
B3 在地採購a.

When purchasing and offering goods and services,
the organization gives priority to local and fair tradesuppliers whenever these are available and of
sufficient quality.

b.

經營者採購或提供產品與服務時，應當在資源可a.

經營者定期審核產品與服務供應的來源取得且品質達到要求的情況下，優先考慮當地符b.

採購當地企業(本地擁有與經營)所提供產品與服務時，c.

合公平貿易條件的供應商。

The organization regularly audits its sources of supply of
goods and services.
The proportion of goods and services purchased fromlocally owned and operated businesses is measured andmanaged.
The proportion of non-locally owned or operated suppliers
that are fair trade is measured and managed.

對其在總採購比重上進行評估與管理c.

採購非當地供應商生產但符合公平貿易條件的產品時，對其在總採購比重進行評估與管理

B4 Local entrepreneurs
B4 扶持當地企業主a.

The organization supports local entrepreneurs in thedevelopment and sale of sustainable products andservices that are based on the area’s nature, history
and culture.
經營者應支援當地企業的發展機制與銷售具有地b.

方自然、歷史與文化特色的永續產品及服務。

a.

本地擁有的企業可以進入商業活動場所和接觸客戶b.

在適當情況下，經營者提供關於服務品質與永續經營的相關建議與支持給當地合作之服務提供者
在適當情況下，提供當地企業主合資與合作關係的機會c.

c.

B5 Exploitation and harassment
B5 剝削與騷擾a.

The organization has implemented a policy againstcommercial, sexual or any other form of
exploitation or harassment, particularly of children,
adolescents, women, minorities and othervulnerable groups.
經營者實施措施，抵制商業、性以及其它形式的b.
c.

剝削與騷擾，尤其要保護兒童、青少年、婦女以及弱勢團體。

d.
e.
a.
b.
c.
d.
e.

Locally owned businesses are given access to premises andcustomers for commercial activity.
Where appropriate, the organization provides advice andsupport to local service providers with whom it engages, on
the quality and sustainability of their service.
Opportunities for joint ventures and partnerships with local
entrepreneurs are considered and pursued whereappropriate.

The organization has a documented policy against
exploitation and harassment of vulnerable groups.
Action is taken to communicate and implement the policy.
The organization engages with the local community inworking against exploitation and harassment.
Records of employee ages are kept and show absence ofany form of child labour (as defined by ILO).
The organization supports action against child sex tourism.
經營者制定反剝削和騷擾弱勢團體的書面政策
宣傳並實施此政策經營者與當地社區合作抵制剝削與騷擾
保存雇員年齡記錄，並顯示沒有任何形式的童工紀錄（根據國際勞工組織之定義）
經營者應抵制兒童性服務旅遊

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GSTC Criteria & Indicators
Industry – Hotels

B6 Equal opportunity
B6 平等機會a.

The organization offers employment opportunities,
including in management positions, without
discrimination by gender, race, religion, disability orin other ways.
經營者在聘用員工時，當地居民被給予平等機會，包括獲得管理職位、不因性別、種族、宗教、身體殘疾等其他因素而受到歧視。

b.

B7 Decent work
B7 尊嚴勞動
Labour rights are respected, a safe and secure
working environment is provided and employees
are paid at least a living wage. Employees areoffered regular training, experience andopportunities for advancement.
重視勞工權利與提供安全的工作環境。員工至少能夠獲得可以維持其生活的工資收入，且所有員工均能獲得定期培訓、經驗，以及職業晉升機
會。

B8 Community services
B8 社區服務
The activities of the organization do not jeopardize
the provision of basic services, such as food, water,energy, healthcare or sanitation, to neighbouringcommunities.
經營者的行為不得危及相鄰社區的基礎服務供
給，包括食物、水、能源、醫療衛生等。

c.
a.
b.

The organization has identified groups at risk of
discrimination, including women and local minorities.
The proportion of employees drawn from each of thesegroups is monitored and is commensurate with local
demographics.
Internal promotion includes members of these groups.
經營者確認有被歧視風險的族群，包括婦女和地方少數
民族
雇員中含有這些族群的比重應受到管控，並與當地的人
口統計比重相對應c.

內部晉升時應包含這些族群

a.

f.
g.
a.

The organization demonstrates awareness of, andcompliance with, international labour standards andregulations.
Wage levels are monitored and regularly reviewed against
national norms for a living wage.
Training records are kept for all staff, showing the level andfrequency of training received.
Employee contracts show support for health care and social
security.
Water, sanitation and hygiene facilities are provided for all
onsite workers.
Employee satisfaction is monitored.
An employee grievance mechanism is in place.
經營者應瞭解並遵循國際勞工標準與法規b.

管控工資水準，並根據國家生活工資標準定期進行審查

c.

保存所有員工的培訓記錄，並說明受訓的程度和頻率

d.
e.
f.
g.
a.

雇員契約中注明提供健康照護與社會保障
提供水與清潔衛生設施給全體現場工作人員
監測員工滿意度
建置員工申訴機制
The organization monitors its impact on the availability of
local services.
A communication/feedback/grievance mechanism is inplace for local communities.
Any reduction in availability of basic services to local
communities, identified as the result of the organization’s
activities, is addressed.
經營者監測其對當地服務可用性的影響
為當地社區提供溝通、回饋、申訴機制
若因任何活動而減少當地社區基礎設施服務之可用性
時，必須做出解決方法。

b.
c.
d.
e.

b.
c.

a.
b.
c.

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GSTC Criteria & Indicators
Industry – Hotels

B9 Local livelihoods
B9 當地居民生計a.

The activities of the organization do not adversely
affect local access to livelihoods, including land andaquatic resource use, rights-of-way, transport andhousing.
經營者辦理的活動力求避免負面影響于當地社區

b.

a.
b.

Local access to livelihoods is considered in decisions aboutdevelopment and operations.
A communication mechanism is in place for local
communities to report any instance of reduced access tolocal livelihoods.
發展與營運時，需考慮當地民眾的生活為地方社區建立溝通機制，並報告任何影響到當地民眾
生活的情況

民眾的生活，包括陸地與水生生物資源的利用、
道路通行、交通運輸工具使用以及住房供給等。

SECTION C: Maximize benefits to cultural heritage and minimize negative impacts
C. 將文化遺產效益發揮到最大並將負面影響降到最小C1 Cultural interactions
C1 文化互動
The organization follows international and national
good practice and locally agreed guidance for the
management and promotion of visits to indigenous
communities and culturally or historically sensitivesites in order to minimize adverse impacts andmaximize local benefits and visitor fulfilment.
經營者在管理與推廣遊客前往原住民社區、文化與歷史敏感區域時，應當遵循國際或國家的優良實踐作法與受到當地認可的指導方針，以達到負面影響最小化、當地利益與遊客滿意度之最大
化。

a.

c.

The organization demonstrates awareness of, andcompliance with, existing international, national and local
good practice and guidance for tourist visits to cultural sites
and indigenous communities.
The organization engages with communities/sites inreviewing guidance and creating and agreeing additionalguidelines as necessary.
Guidelines are effectively used and communicated.
Particular measures are in place to avoid inappropriate
interaction with children.
經營者瞭解並遵循既有之國際、國家與當地優良實踐做法，以及遊客造訪文化景點與原住民社區的指導方針
經營者與社區一起檢視指導方針，並建立與認可新增的
指導方針
有效地運用並傳達指導方針
設立特別措施以避免與孩童間不適當的互動
The organization makes and records monetarycontributions to the protection of cultural heritage.
The organization provides in-kind or other support for
cultural heritage.
Provision is made for local access to sites.

a.

經營者編列並記錄其運用於保護文化遺產的財務貢獻b.

經營者為文化遺產提供實物或其他支援c.

捐助用於進入與訪問當地

b.

c.
d.
a.
b.
c.
d.
a.

C2 Protecting cultural heritage
C2 保護文化遺產
The organization contributes to the protection,
preservation and enhancement of local properties,
sites and traditions of historical, archaeological,
cultural and spiritual significance and does not
impede access to them by local residents.
經營者應當促進當地歷史、考古、文化與精神資b.

產的維護、保存與強化，並且不妨礙當地居民的進入與造訪權利。

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GSTC Criteria & Indicators
Industry – Hotelsa.
b.

C3 Presenting culture and heritage
C3 文化與遺址的呈現
The organization values and incorporates authentic
elements of traditional and contemporary local
culture in its operations, design, decoration, cuisine,or shops, while respecting the intellectual property
rights of local communities.
經營者重視並將傳統和當代地方文化的真實元素
融入其營運、設計、裝飾、餐飲與店鋪中，同時也尊重當地社區的智慧財產權。

a.

Local art/craft is reflected in design and furnishings.
Living cultural heritage and traditions are evident in cuisine,
retail, events and other services offered.
Copyright and intellectual property rights have been
observed and necessary permissions obtained.
The views of the local community have been sought on thepresentation of local cultural heritage.
當地藝術或工藝表現在設計與傢俱上b.

活的文化遺產和傳統顯著地表現在餐飲、零售、活動與c.
d.

其他服務專案c.

注意並取得版權和智慧財產權d.

徵求當地社區對當地文化遺產呈現方式的意見

C4 Artefacts
C4 工藝品Historical and archaeological artefacts are not sold,traded or displayed, except as permitted by local
and international law.

a.

除國內、國際法律法規的允許之外，不可出售、a.

Any use of artefacts is transparent and/or documented andreported.
Where artefacts are used, laws and bylaws have been
identified that permit such use.
Visitors are prevented from removing or damaging
artefacts.
任何工藝品的使用是公開透明的，並且(或)以檔案記錄
和提出報告
工藝品使用時，需確定得到當地法律和附則的允許
遊客禁止移除或破壞工藝品b.
c.

交易或陳列具有歷史和考古意義的工藝品。
b.
c.

Section D: Maximize benefits to the environment and minimize negative impacts
D. 環境效益最大化與負面影響最小化
D1 Conserving resources
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Industry – Hotels

D1.1 Environmentally preferable purchasing
D1.1 環境友善採購a.
b.

Purchasing policies favour environmentally
sustainable suppliers and products, including capital
goods, food, beverages, building materials andconsumables.

c.

經營者採購生產資料、食品、飲料、建材以及消
耗品時，應當優先考慮符合永續標準的供應商與
產品。

d.
a.

A documented environmental purchasing policy is in place.
Preference is given to products and suppliers withenvironmental certification – notably with respect to wood,
paper, fish, other foods, and products from the wild.
Where certified products and suppliers are not available,consideration is given to origin and methods of growing or
production.
Threatened species are not used or sold.
具備檔案記錄的環境採購政策b.

優先考慮有環境認證的產品和供應商 - 特別是木材、紙、魚、其他食品和野生產品

c.

如果沒有認證產品和供應商，則考慮種植、養殖或生產

d.

的來源和方法不可使用或販賣瀕危物種

D1.2 Efficient purchasing
D1.2 高效採購a.

The organization carefully manages the purchasingof consumable and disposable goods, including
food, in order to minimize waste.
經營者應當謹慎地管理一次性消耗品的採購，包含食物，以設法減少浪費。

b.

D1.3 Energy conservation
D1.3 節約能源
Energy consumption is measured by type and steps
are taken to minimize overall consumption. The
organization makes efforts to increase its use ofrenewable energy.
監測能源消耗的種類，運用有效措施減少耗能總a.
b.

量，並盡力提升可再生能源的利用比重。

e.
f.

c.
a.
b.
c.

c.

d.

a.
b.
c.
d.
e.
f.

Purchasing favours reusable, returnable and recycledgoods.
Purchasing and use of consumable and disposable goods
are monitored and managed.
Unnecessary packaging (especially from plastic) is avoided,with buying in bulk as appropriate.
採購傾向於可重複使用、可回收和回收的貨物
對一次性消耗品的採購和使用行為進行監測和管理
避免不必要的包裝（特別是原料為塑膠的包裝材料），酌情批量購買Total energy used is monitored and managed.
Energy used per tourist/night for each type of energy ismonitored and managed.
Renewable sources are favoured and the share of
renewable energy in total energy supply is monitored andmanaged.
Equipment and practices are used that minimize energy
use.
Goals for reducing energy consumption are in place.
Staff and guests are given guidance on minimizing energyuse.
監測和管理總能源使用量
監測和管理每位遊客/每晚在各種能源種類中的能源使
用量
偏好使用可再生能源，並監測和管理可再生能源在總能源供應中的份額
採用設備與實踐方法以減少能源使用量
設立降低能源消耗的目標
指導員工和顧客減少能源消耗

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GSTC Criteria & Indicators
Industry – Hotelsa.
b.

D1.4 Water conservation
D1.4 節約用水
Water risk is assessed, water consumption ismeasured by type, and steps are taken to minimize
overall consumption. Water sourcing is sustainable
and does not adversely affect environmental flows.
In areas of high water risk, context-based water
stewardship goals are identified and pursued.
評估水風險、監測水資源消耗與確認其種類，採

c.
d.
e.

f.

取有效措施減少耗水總量。採購與使用符合永續發展要求、並且不對環境流量產生不利影響的用g.
h.

水。在高度水風險的區域，基於情境確認與進行
水資源管理的目標。

a.
b.
c.
d.
e.
f.
g.
h.

Water risk has been assessed and documented.
Where water risk has been assessed as high, water
stewardship goals have been determined.
Water used per tourist/night per source is monitored andmanaged.
Equipment and practices are used that minimize water
consumption.
Water originates from a legal and sustainable source which
has not previously affected, and is unlikely in future toaffect, environmental flows.
Consideration is given to cumulative impacts of tourism in
the locality on water sources.
Goals for reducing water consumption are in place.
Staff and guests are given guidance on minimizing wateruse.
評估與記錄水風險
在水風險被評估為高的地方，確立水資源管理目標
監測和管理每位遊客/每晚使用的水源狀況
採用設備與方法以減少用水量
水資源取自合法和永續之來源，以前沒有影響到環境流
量，而且未來也可能不會造成影響
考慮旅遊在對當地水源的累積影響
設立目標降低用水量
指導員工和顧客減少用水

Section D: Maximize benefits to the environment and minimize negative impacts
D. 環境效益最大化與負面影響最小化
D2 Reducing pollution
D2 減少污染
D2.1 Greenhouse gas emissions
D2.1 溫室氣體減排
Significant greenhouse gas emissions from all
sources controlled by the organization are
identified, calculated where possible andprocedures implemented to avoid or to minimize
them. Offsetting of the organization's remaining
emissions is encouraged.
經營者必須對所有可能排放溫室氣體的源頭進行
監控，並實施減少排放量的程序以及補償排放量

a.

d.
a.

Total direct and indirect greenhouse gas emissions aremonitored and managed.
Carbon Footprint per tourist/night is monitored andmanaged.
Actions are taken to avoid and reduce significant annual
emissions from all sources controlled by the organization.
Carbon offset mechanisms are used where practical.
監測與管理直接和間接的溫室氣體排放總量b.

監測與管理每位遊客/每晚產生的碳足跡c.
d.

採取行動避免與減少避免和減少大量年排放在實際可行的情況下使用碳補償機制b.
c.

的鼓勵機制。

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GSTC Criteria & Indicators
Industry – Hotelsa.

D2.2 Transport
D2.2 交通運輸
The organization seeks to reduce transportation
requirements and actively encourages the use ofcleaner and more resource efficient alternatives bycustomers, employees, suppliers and in its own
operations.
經營者設法減少交通運輸的需求，並在自家營運
範圍內鼓勵顧客、員工、供應商使用清潔能源或節省能源的運輸方式。

b.

Information is provided and promoted to customers on
alternative (climate friendly) transport options, for arrival,
departure and during their visit.
Alternative transport options (e.g. bike rental, car sharing,
pick-ups) for guests and staff are provided or facilitated.
Markets accessible by short and more sustainable transport
options are favoured.
Local suppliers are favoured and daily operations seek tominimize transport use.
在顧客到達、離開和訪問期間，提供並推廣關於替代（氣候友善）運輸的資訊給他們
提供替代運輸選項(如單車租借、共乘、接送)或設施給

c.
d.

顧客或員工
偏好可透過短程與更永續的交通方式能到達的地點
偏好採用當地供應商，每日的營運減少使用運輸工具

b.
c.
d.
a.

D2.3 WastewaterD2.3 廢水管理a.

Wastewater, including grey water, is effectively
treated and is only reused or released safely, withno adverse effects to the local population or theenvironment.

b.

對包括灰水在內的廢水進行有效處理，只以安全

a.
b.

的方式再利用或排放廢水，避免對當地居民或環境造成不利影響。
D2.4 Solid waste
D2.4 固體廢棄物管理

a.

Waste, including food waste, is measured,mechanisms are in place to reduce waste and,
where reduction is not feasible, to reuse or recycle
it. Any residual waste disposal has no adverse effecton the local population or the environment.
計算廢棄物的數量，包括廚餘，制定減少廢棄物
的機制。在無法減少的情況下，重新利用或回收廢棄物。任何殘餘廢棄物的棄置均不能對當地居b.
c.

民與環境造成不利影響。

d.

e.
f.
a.
b.
c.
d.
e.
f.

Wastewater is disposed of to a municipal or government
approved treatment system, if available.
If suitable municipal wastewater treatment is not available,
there is a system in place on site to treat wastewater (thatmeets international wastewater quality requirements) andensures no adverse effects on the local population and theenvironment.
經由政府批准的處理系統處置廢水（如果有的話）
如果沒有合適的公共廢水處理系統，需在現場配置廢水
處理的系統（符合國際廢水的品質要求），並確保對當
地居民和環境沒有不利影響
The amount of solid waste disposed per tourist/night ismonitored and managed.
A solid waste management plan is in place.
The solid waste management plan includes actions to
reduce, separate and reuse or recycle food waste.
Waste disposal is to a government run or approved facility
and there is evidence that the facility has no negative
impact on the environment or local population.
Solid waste disposed is measured by type and goals are inplace to minimize non-diverted solid waste.
Guidance is given to customers and staff on minimizing
waste.
監測和管理每個遊客/每晚的固體廢棄物棄置量
建立固體廢棄物管理計畫
固體廢棄物管理計畫包含減少、分離和再利用或回收廚餘的行動經由政府經營或批准的機構處理廢棄物，並有證據表明
該機構對環境或當地居民並無造成不利影響
固體廢物按類型計量，並設立目標使非轉移固體廢物量減到最小
指導員工和顧客減少製造廢棄物

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D2.5 Harmful substances
D2.5 有害物質a.

The use of harmful substances, including pesticides,
paints, swimming pool disinfectants, and cleaningmaterials, is minimized, and substituted whenavailable by innocuous products or processes. All
storage, use, handling, and disposal of chemicals areproperly managed.
儘量減少使用農藥、塗料、游泳池消毒劑與清潔b.

材料等有害物質，以相應的無害產品或技術取而代之。同時，正確管理所有化學物品的存儲、使用、處理與處置。

c.
d.

a.
b.
c.
d.

An inventory of harmful substances has been made andmaterial safety data sheets (MSDS) are held.
Action has been taken to source more environmentallyfriendly alternatives.
Chemicals, especially those in bulk amounts, are stored andhandled in accordance with appropriate standards.
Visitors are informed about personal use of substances
which may be considered harmful to the local environment(such as toxic sunscreens and repellants).
制定有害物質清單，並具有材料安全資料表（MSDS）
採購更環保的替代品
化學品，尤其是散裝品，鬚根據適當標準來儲存和處理
告知旅客可能會被認為是對當地環境有害的物質（例如
有毒的防曬劑和驅蟲劑）D2.6 Minimize pollution
D2.6 減少污染The organization implements practices to minimize
pollution from noise, light, runoff, erosion, ozonedepleting substances, and air, water and soil
contaminants.
經營者應採取措施以減少來自噪音、亮光、徑

a.

a.

審查和確定此準則所涵蓋的潛在污染源流、侵蝕、消耗臭氧層化合物以及空氣、水、土b.

監測此標準所涵蓋的潛在污染源

壤污染物所造成的污染。

c.

儘量減少並在可能的情況下消除此標準所列出的污染源b.
c.

The potential sources of pollution covered in the criterion
have been reviewed and identified.
The potential sources of pollution covered in the criterion
are monitored.
Action is taken to minimize and where possible eliminate
pollution from the sources covered in the criterion.

Section D: Maximize benefits to the environment and minimize negative impacts
D. 環境效益最大化與負面影響最小化
D3 Conserving biodiversity, ecosystems and landscapes
D3 保護生物多樣性、生態系統和景觀
D3.1 Biodiversity conservation
D3.1 保護生物多樣性a.

The organization supports and contributes tobiodiversity conservation, including throughappropriate management of its own property.
Particular attention is paid to natural protectedareas and areas of high biodiversity value. Any
disturbance of natural ecosystems is minimized,
rehabilitated and there is a compensatory
contribution to conservation management.
經營者應當支持並致力於生物多樣性保育，包括適當的物業管理，並高度關注自然保護區與高度
生物多樣性區域。盡可能減少對自然生態系統的

b.
c.
d.
e.
f.
g.

The organization demonstrates awareness of naturalprotected areas and areas of high biodiversity value.
The organization provides and records monetary support
for biodiversity conservation in the local area.
The organization provides and records in-kind or othersupport for biodiversity conservation in the local area.
The property is actively managed to support biodiversity
conservation.
The organization is aware of, and mitigates, activity withpotential to disturb wildlife and habitats.
Compensation is made where any disturbance has
occurred.
Action is taken to encourage visitors to support biodiversity
conservation.

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干擾行為，通過休養生息等保育管理措施對自然
生態系統進行有益的補償。

h.

The organization engages with local conservation NGOs.

a.

經營者顯示對自然保護區和具有高生物多樣性價值地區

d.
e.

的認識
經營者提供和記錄為保護當地生物多樣性所做的金錢贊
助經營者提供和記錄為保護當地生物多樣性所提供實物或是其他支援
透過積極的物業管理以保護生物多樣性經營者瞭解並減緩可能干擾野生動物和棲息地的活動

f.

產生任何干擾時進行補償g.
h.

採取行動鼓勵遊客支持保護生物多樣性經營者與當地非政府組織的保育機構合作

a.
b.

a.

Sites are monitored for presence of any invasive species.
Action is taken to ensure invasive species are notintroduced or spread.
A programme is in place to eradicate and control invasive
species.
Landscaping of sites is reviewed to consider use of native
species.
監測景點是否存在任何外來入侵物種b.
c.

確保入侵物種不被引入或擴散
制定消滅和控制外來物種的計畫d.

檢視景觀美化，並考慮使用本地物種

D3.3 Visits to natural sites
D3.3 造訪自然景觀景點a.

The organization follows appropriate guidelines forthe management and promotion of visits to naturalsites in order to minimize adverse impacts andmaximize visitor fulfilment.
經營者應當遵循指導方針來適當地管理與推廣自
然景觀景點，以極小化環境不利影響與極大化參觀者的滿意度。

b.

The organization is aware of, and complies with, existing
guidelines for tourist visits to natural sites.
Guidelines are used when conducting visits and informing
guests.
The organization engages with local conservation bodies toestablish/identify issues concerning visits to particular sites.
經營者瞭解並遵守現有自然景點的旅遊指南
使用指南進行訪問和告知客人
經營者與地方保育機構合作，建立/辨識有關特定地點b.
c.

D3.2 Invasive species
D3.2 外來入侵物種
The organization takes measures to avoid theintroduction of invasive species. Native species areused for landscaping and restoration whereverfeasible, particularly in natural landscapes.
經營者應採取措施以避免引進外來物種。儘量使
用本地原生物種來進行綠化恢復與環境美化，尤
其是自然景觀。

c.
d.

c.
a.
b.
c.

的旅遊相關課題

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D3.4 Wildlife interactions
D3.4 與野生動物互動Interactions with free roaming wildlife, taking into
account cumulative impacts, are non-invasive andresponsibly managed to avoid adverse effects on
the animals concerned and on the viability andbehaviour of populations in the wild.
與野外自由遷移的野生動物互動時，需考慮到累b.

c.

積性影響，要不能對其族群的生存及其生活習性
造成不良的後果，並避免干擾。

d.
e.
a.
b.

c.

d.
e.

D3.5 Animal welfare
D3.5 動物福利a.

No species of wild animal is acquired, bred or held
captive, except by authorized and suitably equipped
persons and for properly regulated activities incompliance with local and international law.
Housing, care and handling of all wild and domestic
animals meets the highest standards of animal
welfare.

b.

必須得到國內、國際法律法規的許可並被列入妥f.

當的監管範疇，以及征得主管部門同意並且有適當設備可以圈養照護的條件下，才能取得、飼養
或採捕任何野生動物。飼養與照顧所有野生動物
或家畜必須符合動物福利規範的最高標準。

a.
b.
c.

The organization is aware of, and complies with, existing
local, national and international regulations and guidelines
concerning wildlife interactions, including wildlife viewing.
The organization engages with the development andimplementation of local codes and guidelines for wildlife
interactions, including wildlife viewing, as required, basedon advice of wildlife experts.
Direct interactions, in particular feeding, should not be
permitted, unless specifically sanctioned by internationallyaccepted standards or, where standards are not available,
guided by independent wildlife expert advice.
Measures are taken to minimize disturbance to wildlife.
Impacts on wildlife wellbeing are regularly monitored andaddressed.
經營者瞭解並遵守現有與野生動物互動相關的地方、國家和國際法規與準則，包括野生動物觀察經營者參與制定和實施當地的野生動物互動規範和指南，包括野生動物觀察，根據需要，參考野生動物專家
的意見
不可直接與野生動物互動，特別是餵食，除非得到國際
公認標準的特別批准。如果當地沒有相關標準，則遵循獨立的野生動物專家意見
採取措施以減少野生動物的干擾
定期監測和解決對野生動物福利的影響

d.

The organization is aware of, and complies with, relevantlaws and regulations concerning captive wildlife.
Existing guidelines for specific tourism activities involving
captive wildlife are implemented.
Personnel responsible for captive wildlife have appropriatequalifications and experience and are fully licensed.
The organization is aware of, and complies with, relevantlaws and regulations concerning animal welfare.
There is regular inspection of conditions of captive wildlife
and their housing.
There is regular inspection of conditions of domestic
animals and their housing and handling.
經營者瞭解並遵守圈養野生動物的相關法律和法規
執行涉及圈養野生動物之特定旅遊活動的現行準則
負責圈養野生動物的人員具有適當的資格和經驗，並且獲得完全許可經營者瞭解並遵守有關動物福利的相關法律和法規e.

定期檢查圈養的野生動物及其居住的條件

f.

定期檢查家畜的狀況及其居住和管理情況

c.
d.
e.

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D3.6 Wildlife harvesting and tradeD3.6 野生動物宰殺/捕撈與交易
Wildlife species are not harvested, consumed,
displayed, sold, or traded, except as part of aregulated activity that ensures that their utilization
is sustainable, and in compliance with local andinternational laws.
野生動物不可進行宰殺/捕撈、消費、展示、出售
或交易等行為，除了受到特定規範的活動且其利
用符合永續標準，並符合當地和國際法律。

b.

c.

a.
b.

The organization is aware of, and complies with, relevantlaws and regulations concerning wildlife harvesting andtrade.
Visitors are informed of regulations concerning wildlife
harvesting, consumption and trade and of the need to
avoid buying illegal products/souvenirs derived fromthreatened species of wildlife notified by IUCN or CITES.
Where hunting activity is legal, it forms part of ascientifically based, properly managed and strictly enforced
approach to conservation.
經營者瞭解並遵守宰殺/捕撈與交易野生動物的相關法
律和法規
告知遊客有關野生動物的宰殺/捕撈、消費和交易的規定，以及避免購買由 IUCN 或 CITES 通報之瀕危野生動物所製成的非法產品/紀念品

c.

合法的狩獵活動是基於科學的、妥善管理的，並嚴格執
行保育措施

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