Starbucks
Policy Office

STANDARD NUMBER: PO:GSR:2024.06.01.06

OWNER – ORGANIZATION: Law & Corporate Affairs

SUPERSEDES: PO:GSR:2024.06.01.06

OWNER – BUSINESS UNIT: Global Security & Resilience

APPROVED BY: Policy Office Committee

CONTACT: safety@starbucks.com PolicyOffice@starbucks.com

EFFECTIVE DATE: January 2024

POLICY ALIGNMENT: Global Safety and Security Policy

SUPERSEDES: January 2023

Page 1 of 3

OCCUPATIONAL HEALTH AND SAFETY STANDARD – U.S AND CANADAPURPOSE
Starbucks is committed to the safety of its partners, customers, and physical assets. The Global Safety and Security Policy
provides the structure for maintaining a safe and secure working environment. The purpose of this Standard is toprovide requirements in alignment with occupational health and safety regulations.
Occupational Health and Safety (OH&S)
Annually, Occupational Health and Safety (OH&S) program elements (written program, training, and assessments), arereviewed, edited, and endorsed by Starbucks senior leadership. Adherence to this Standard ensures a current andcompliant program defined under OH&S Code expectations.
Following this Standard reduces hazards, injuries, prevents physical and psychological illnesses, and nurtures the coresafety need for protection from elements, security, order, law, stability, and freedom from fear.

APPLIES TO
This Standard applies to all employees (“partners”) of Starbucks Corporation and its wholly-owned subsidiaries in North
America for the following locations:•••

All Company owned retail stores in the United States and Canada,
All Siren retail locations, which include Princi, and commissary kitchens (excludes roasting facilities),
Support Centers

It also applies to non-partner workers engaged by Starbucks, including vendors, suppliers, and professional service
providers in these locations

DEFINITIONS
Terms

Definitions

Occupational Safety
Assessments

Verification of the implementation of occupational safety, which may be selfadministered, or externally completed.

CodeWritten and publicly available regulation associated to injury prevention (e.g.
Occupational Safety and Health Administration (OSHA), Worker Rights Act, Healthand Safety Executive, etc.)

HazardA danger or risk that could lead to an injury.

Operational Resources

Daily Records Book, Duty Roster, and Safety Committees agendas.

SafetyThe condition of being protected from, or unlikely to cause, danger, risk, or injury.

For Internal Use OnlyStarbucks
Policy Office

STANDARD TITLE: OCCUPATIONAL HEALTH AND SAFETY STANDARD – U.S. AND CANADAEFFECTIVE DATE: 01/2024
PAGE 2 of 3Terms

Definitions

Safety and Security Manual

A Starbucks document available to partners that defines the safety practices andresources available from the Company.

Support Teams

Administrative groups which function to support the operations for retail locations(e.g. Facilities, Food Safety, Partner Resources, etc.).

Violations/Citations

Written reports from enforcement agencies (e.g., Ministry of Labour, OSHA) thatdocument a case of non-compliance to the written Codes. In the U.S., severity ofViolation is tiered: General, Repeated, or Willful. Each tier has associated financialpenalties.

REQUIREMENTS
The below outlines expectations of partners for the purpose of maintaining an OH&S compliant program:
••
•
•
•
•

Partners must complete occupational safety training comprised of new hire orientation, on-going reiterative
content, and other occupational safety training as determined by the Starbucks Global Safety and Compliance team.
Partners must utilize the occupational health and safety guidelines described in the Safety and Security Manual.
Non-Support Center partners are responsible for completing occupational safety self-assessments as described in
Operational Resources, as applicable.
When hazards are identified, non-Support Center partners, are required to report them using a self-assessment, asreferenced above.
Non-Support Center partners have a duty to ensure that all Operational Resource documents are archived per theStarbucks Record Retention Schedule.
Partners must report incidents of workplace injury or illness to Sedgwick in the U.S., or LifeWorks in Canada, and/orharassment to Ethics & Compliance:
Onlinewww.Starbucks.com/Helpline
Email
EthicsAndCompliance@Starbucks.com
By Phone
United States 1-800-611-7792
Canada–English 1-800-611-7792
Canada–French 1-866-614-0760••

Partners must follow the guidance of Store Evacuation/Shelter-in-Place Procedures available to retail partners andEmergency Actions Plans available on the Partner Hub to Support Center partners, and as described in the Safety
and Security Manual.
Managers and supervisors are responsible to ensure partners are aware of and following the above requirements.

For Internal Use OnlyStarbucks
Policy Office

STANDARD TITLE: OCCUPATIONAL HEALTH AND SAFETY STANDARD – U.S. AND CANADAEFFECTIVE DATE: 01/2024
PAGE 3 of 3Failure to comply with this Standard and related governance tools may result in disciplinary action, up to and including
termination of employment. Decisions regarding corrective action, or immediate termination, rests within the sole
discretion of Starbucks management.
The OH&S program must strive for continuous improvement to ensure the safest working environment for all partners,
program feedback should be addressed to the Global Safety & Compliance team by e-mail at safety@starbucks.com

SUPPORTING INFORMATIONPOLICIES, STANDARDS, PROCEDURES• Global Safety and Security Policy• Information & Records Management Standard – U.S.
• Workplace Violence Standard – U.S. and Canada• Complaint Procedure – Discrimination, Harassment, Retaliation & Workplace Violence – Canada• Complaint Procedure – Discrimination, Harassment, Retaliation & Workplace Violence – U.S.
SUPPLEMENTAL DOCUMENTS• Safety and Security Manual – including Store Evacuation/Shelter-in-Place Procedures (Partner Hub\Retail Resources)• Standards of Assessment (Store Development Resource Center)• Store Operations Assessment (included in the Daily Records Book)• Safety Committee Agenda – Siren Retail (included in the Duty Roster)• Safety Self-Assessment – Siren Retail (included in the Duty Roster)• Annual Safety Checklist (Summer II, operations material)• Store Cleanliness and Equipment Maintenance Manual (Partner Hub\Retail Resources)• Hazardous Condition Report – Incident Cause Review (Partner Hub\Retail Resources)• Workplace Violence Assessment – Canada (Partner Hub\Retail Resources)• Risk Assessment and Incident Investigation Report – Canada (unpublished)• Partner Safety – Back of House Work Injury Poster (Partner Hub\Retail Resources)• Partner Safety – Back of House Work Injury Poster – Canada (Partner Hub\Retail Resources)• Clean, Safe, Ready (station cards and video) (Partner Hub\Retail Resources)• Operations Manual (Partner Hub\Retail Resources)•Partner Resource Manual (Partner Hub\Retail Resources)

DOCUMENT HISTORY
VersionDate

Approver Name

Approver Title

V1.0

10/19/2020

Cheryl Steele

vp, global security and resilience

11/20/2020

Policy Office Committee

V1.1

January 2022

Policy Officeenterprise policy manager

V1.2

11/18/2022

Policy Officeenterprise policy manager

V1.3

January 2024

Policy Officeenterprise policy manager

For Internal Use Only