Training & Tips
for Front-Line Staff
Overview:
Globally, the travel industry is unknowingly (via airlines and hotels) a key conduit for human trafficking, which has
been dubbed "modern day slavery" and is defined by the U.S. State Department as the recruitment,
transportation, or harboring of people by means of deception or coercion. Victims, often mentally and physicallyabused, are forced into prostitution, unfair working conditions, or other exploitive

Purpose:
Purpose: Training/educational resources for meeting professionals to share with front-line staff who will be athotels, conventions, and airports. This would entail educating front-line staff and providing examples of how toidentify victims. These event staff are the first interaction with event attendees and guests, and have the biggest
opportunity to report any suspicious activity. These include:∙ Front Desk Staff and Room Attendants in Hotels∙ Flight Attendants and Customer Service Agents at Airports∙ Registration Desk Staff at Event Venues

Contents:
General Resources

2Hotels3

Airlines, Airports & Travel

5Venues6

Get Involved!

8General Resources
Resource

LinkBusinesses Ending Slavery& Trafficking

BEST will provide exceptionally high quality human trafficking awarenesstraining for your employees. You can easily access our training online orrequest in-person training.
Training

Department ofHomeland Security

Blue Campaign is a national public awareness campaign, designed to educate
the public, law enforcement and other industry partners to recognize theindicators of human trafficking and to respond appropriately. Blue Campaign
works closely with DHS Components to create general awareness training andmaterials for law enforcement and others to increase detection of humantrafficking and to identify victims.
Blue Campaign

ECPAT USAECPAT-USA
As the leading policy organization in the United States seeking to end thecommercial, sexual exploitation of children, ECPAT-USA focuses on awareness,advocacy, policy, and legislation.
A Survey of State Laws Targeting Human Trafficking
Unpacking Human Trafficking - Volume 1
A Survey of State Laws Targeting Human Trafficking
Unpacking Human Trafficking - Volume 2

Exchange Initiative

Exchange Initiative programs have reached millions of people globally withmessages and tools to help fight sex trafficking.
Real Resources to End Sex Trafficking
https://www.exchangeinitiative.com/

Maritz – Signs ofHuman Trafficking

Know the Signs

National HumanTrafficking Hotline

The National Human Trafficking Hotline connects victims and survivors of sex
and labor trafficking with services and supports to get help and stay safe.

Indicators and Facts

National Hotline Overview
Recognizing the Signs

Northstar Meetings Group

Article: How the Meetings Industry is Confronting Human Trafficking

Polaris Project

Human trafficking is the business of stealing freedom for profit. It is amulti-billion dollar criminal industry that denies freedom to 24.9 million
people around the world.
https://polarisproject.org/human-trafficking/Shiva Foundation

Shiva Foundation is a corporate foundation that aims to tackle and prevent
human trafficking and modern slavery in the UK by facilitating a morecollaborative and systematic approach to making change.
http://www.shivafoundation.org.uk/

Hotels
INDICATORS OF HUMAN TRAFFICKING:● Pays with cash; checks in for several days or a week
● Requests for extra towels and/or bedding● Doesn’t have any ID or their companion has their identification● Asks for room with view of parking lot or far away from main entrance● Persons checking-in appears to have very little luggage with them
● Reports of excessive noise, telephone/music on throughout the entire day● Do Not Disturb sign is consistently on the door
● Anxious or nervous behavior and avoids contact with staff● Individuals dress inappropriately for their age or have lower quality clothing compared to others in their
party● The same person reserves multiple rooms
HOW TO RESPOND:● Once a victim can be identified, their safety should be of primary concern. Consider establishing relationships
with nearby sister hotels where victims can be taken during an investigation to keep them out of harm’sway.
● Immediately advise the manager of all information – DO NOT confront victim or offender

Hotel Resources/Training:
Company / Organization

Link

American Hotel &Lodging Association(AHLA)No Room for Trafficking is an AHLA national awareness campaign that builds
on the industry’s ongoing commitment and work to end human trafficking.
No Room for Trafficking

California Hotel &Lodging Association &Businesses Ending
Slavery & Trafficking(BEST)The California Hotel & Lodging Association (CHLA) is working with members,
state and federal agencies and other interested parties, to help the hotel andlodging industry better combat the abhorrent practice of human trafficking.
Human Trafficking Training & Resources
CHLA has collaborated with BEST to provide FREE human trafficking training toCHLA members and their staff.
Businesses Ending Slavery and Trafficking (BEST)Department ofHomeland Security

Human Trafficking and the Hospitality Industry
Blue Campaign Toolkits

École hôtelière de Lausanne

Why hotels are vulnerable to human trafficking, how to identify the criticalsigns of trafficking, and what can be done to prevent it?
Human Trafficking and the Hotel Industry: How to Prevent It

ECPAT USA

Hotel Tools & Resources
https://www.ecpatusa.org/hotel
Includes tools and resources to combat human trafficking in hotels
Free Training for Hotel Associates
https://www.ecpatusa.org/hotel-training
Indicators & Facts
Anti-Trafficking Hotel Checklist

Hotel Association of Canada

The Hotel Association of Canada strongly believes that the hotel industry,along with partners and stakeholders, can play an important role in putting anend to human trafficking.
Human Trafficking Prevention

Polaris Project

Human Trafficking in Hotels
Victim and Location Indicators

Shiva Foundation

This toolkit is intended for the internal use of hotels and other stakeholders inthe industry. It includes guidance with recommended action and templates
throughout to setup strong processes and protocols to address risk of modern
slavery within your business and supply chains.
Stop Slavery Blueprint – Shiva Foundation

Airlines, Airports & Travel
INDICATORS OF HUMAN TRAFFICKING:● Bruises, cuts, burns, or other injuries at various stages of healing could be a sign of human trafficking● It could also be the use of force, or a person being guided by the arm, shoved into a car, or delivered toanother person who then escorts the potential victim to a different location or vehicle● It might be a sign of human trafficking if a person seems disoriented, lost, and/or fearful of their situation ●Physical control of travel documents of an adult traveler by a co-traveler● Restricting the movement and social interaction of an adult traveler by a co-traveler ● An
adult traveler who is unclear on details of his/her final destination or point of contact● A child traveler who appears to be accompanied by someone claiming to be the parent or guardian who is infact not related to the child● Transactions associated with sex trafficking include multiple simultaneous charges on ride-hailing services
like Uber and Lyft
HOW TO RESPOND:● Be observant of passengers as they check-in, board, and fly, including those who travel with them and young
women travelling alone● For suspected cases onboard flights, inform the pilot in command so they can determine next steps ●If at an airport, contact police or appropriate law enforcement and report what you have seen ● Reportand discuss with your supervisor

Airline, Airports, & Travel Resources/Training:
Company / Organization

LinkAir Canada

Modern Slavery and Human Trafficking Statement

American Airlines

American Airlines is committed to respecting human rights, including
combating illegal human trafficking and child exploitation.
Combating Human Trafficking

Association of FlightAttendants (AFA)The DHS Customs and Border Protection’s “Blue Lightning” initiative provides
a voluntary mechanism to identify potential human trafficking victims and tonotify federal authorities for front line workers at U.S. commercial airlinesthat operate U.S.-bound international routes.
Be a ‘Force Multiplier’ in the Fight Against Human Trafficking

Airline Ambassador
International (AAI)

AAI then worked closely with Customs Border Protection to develop anindustry specific training consistent with the Department of Homeland
Security’s Blue Campaign.
Human Trafficking

Airports Council
International (ACI)

Airports are ideally positioned to assist, both through the training of their own
staff in recognizing and dealing with trafficking situations and by providing
information to the public to raise awareness. ACI’s member airports play a
critical role in the fight to suppress human trafficking activity througheducation, vigilance and a strong reporting culture.
Member Tools to Combat Human Trafficking

British Airways &International Airlines Group

IAG Group Slavery and Human Trafficking Statement

Delta

Delta continues to lead the corporate community in building action andawareness about a crime that often enslaves women and children for forcedlabor or sex. Our #GetOnBoard advocacy sends a message to traffickers they
are not welcome on our planes and says to victims: We see you, we hear you
and we are fighting for you.
Stop Human Trafficking
Delta Anti-Human Trafficking Statement#GetOnBoard Campaign Against Trafficking

International Air
Transport Association(IATA)A resolution denouncing human trafficking was passed at the last IATA
Annual General Meeting. The resolution also reaffirms airlines'commitment to a number of actions to fight human trafficking: sharing ofbest practices, staff training and reporting.
Human Trafficking (HT)Lyft

Lyft is partnering with Businesses Ending Slavery and Trafficking (BEST) andthe Dressember Foundation to provide education for drivers in South Florida
around human trafficking prevention. Lyft Partners with Anti-Trafficking
Organizations to Educate Drivers on Human Trafficking Prevention

Uber

As a technology company that’s engaged in part in the transportation space,our company is in a powerful position to raise awareness around humantrafficking and, with your help, make an impact.
Help Stop Human Trafficking

Venues
INDICATORS OF HUMAN TRAFFICKING:● Individuals waiting at a table or bar and picked up by a male (trafficker or customer)● Individuals (traffickers) will learn the hours and operations of the casinos, as well as the schedules of thehead of security and pit bosses● A person constantly circulating the casino floor as if they’re looking for someone● No freedom of movement or monitored movement● Victims of both sex and labor trafficking may be found in hostess bars and strip clubs in the United States.
Hostess bars or cantinas may be open to the public, sell food and drinks, and offer music and dancing.
● In both hostess bars and strip clubs, labor trafficking may be present if victims are forced to dance, serve as
hostesses, or sell drinks and/or food.

HOW TO RESPOND:● Security should approach a potential victim gently, and it is better if they are dressed in plain clothes versus auniform.
● Security staff must be able to ask the right questions to properly assess the situation.
● Before investigating, security should ensure that basic needs are being met, such as ensuring food and theability to use a restroom

Venue Resources/Training:
Company /Organization

LinkABA Banking Journal US Bank Stadium

Article: At Super Bowl, U.S. Bank Tackles Human Trafficking

ASM Global

The European Region of ASM Global is committed to preventing acts ofmodern slavery and human trafficking from occurring within its business andsupply chain, and impose the same high standards on its suppliers.
Anti-Slavery and Human Trafficking Statement

Caesars Entertainments

Caesars created an internal protocol supported by a suite of educational
materials, including an online portal for team members, a toolkit and action
guides. Additionally, they have trained all customer-facing and security
team members across their Las Vegas properties.
Training Our Team Members To Recognize Red Flags For Potential
Human Trafficking

Casinos Combatting
Human Trafficking &Truckers
Against Human
Trafficking Toolkit

Toolkit created by survivor-leader Annika Huff and busing on the lookout(BOTL). BOTL is a program of truckers against trafficking, non-profitorganization that exists to educate, equip, empower and mobilize members ofthe trucking, bus and energy industries to combat human trafficking.
A Toolkit for Casinos & Bus Companies

Florida Restaurants &Lodging Association

FRLA have partnered with subject matter experts to create a completely
free online training course designed to help hoteliers, restaurateurs, andtheir staff: Recognize the signs of human trafficking
Learn best practices to protect victims and businesses
Promote anti-trafficking awareness
Course Link

Fusion CenterFusion Centers are state-owned and operated centers that serve as focal
points in states and major urban areas for the receipt, analysis, gathering andsharing of threat-related information between State, Local, Tribal andTerritorial (SLTT), federal and private sector partners.
https://www.dhs.gov/fusion-centers

Journal of Hospitality &Tourism

The paper finally summarizes major initiatives in the industry and concludes
by providing warning signs and indicators of trafficking that can be useful for
tourism employees.
Paper: Sex Trafficking in the Tourism Industry

National Human
Trafficking Hotline

Victims of both sex and labor trafficking may be found in bars and clubs, which
may be open to the public, sell food and drinks, and offer music and dancing.
In situations of sex trafficking, a victim may be forced to provide commercial
sex to the club patrons by a trafficker or employer, in addition to his or her
work as a dancer or hostess.
Bars & Clubs
Victims of human trafficking in the restaurant and food service industry areforced to work as waiters, bussers, kitchen staff, or even cooks/chefs withlittle or no pay. They may experience erratic working hours or overwork,with little time off to seek help.
Restaurants/Food Service

National HumanTrafficking ResourceCentre

The NHTRC can provide emergency assistance, take and report tips tolaw enforcement, provide service referrals, and provide training andtechnical assistance.
Human Trafficking & The Hospitality Industry

Security Magazine

Article: Human Trafficking: Recognizing the Signs

Tourism HR Canada

Article: Tourism’s Vital Role in Ending Human Trafficking

Wilson Center - FIFA
World Cup

Article: A Stage for Human Trafficking: The World Cup in Russia

Get Involved!
Join the fight by learning more about these human rights violations, the warning signs to look for during yourtravels, and how you can get involved with ECPAT and contribute solutions to human trafficking.
If you suspect human trafficking, we implore you to take immediate action by:
Calling the hotline: 1-888-373-7888 - 24hrs a day, 7 days a week, 365 days a year
Reporting a tip online: National Human Trafficking Resource Center (NHTRC)