Optimize costs to modernize
Healthcare IT systems
to invest in your future
Healthcare organizations today need newways to create value and fund IT investments

Integrated health systems are under a host of pressures.
Challenges include the aftermath of the pandemic, inflation,
unprecedented labor shortages and costs, unpredictablesupply chains, and investment hits on non-patient revenue:– With caregiver and associate burnout and skilledlabor shortages, health providers face hiring andstaffing challenges.
– Consumer preferences are changing, with agrowing demand for effective telehealth andvirtual care experiences.
– Increased competition and demands for pricetransparency create margin and market share concerns.
– Aging IT system complexity have generated technicaldebt with a need to address new requirements.
– Real estate optimization pressures and inadequate
access to capital markets limit investment.
All these issues are driving the need for modernization andnew approaches to fund them. Healthcare leaders are looking
for ways to meet these challenges. Key goals are to reduce
costs, improve performance and engagement, and focus on
long-term success.

We measure metrics thatmatter in healthcare

Based on the results of the pressure-test, we establish a

We help you define business-level metrics to jointly

performance improvements can allow you to re-focus

new healthcare enterprise foundation aimed at compressing

measure areas including patient and caregiver experienceand retention, revenue, and savings. These become thetouchstones to drive modernization and provide investmentsin patient and caregiver experiences, your brand, andinstitutional sustainability.

time-to-value at scale. By executing the plan of action,and re-invest in your people and your brand for the future.

A commitment to achieve improvements
and savings in healthcare shared services
Our aim is that together we—Kyndryl Healthcare, ourEstablish new baseline: Metrics that matter in healthcare*partners, and your health system teams—will jointly commit
to implement recommendations to achieve performance
improvements and savings against current TCO. This will
include additional investments inside the P&L for strategic
initiatives based on a joint innovation agenda designed toaccelerate transformation.

For more information
Employee net promotorscore satifisfaction
improvement

Net patient revenueannual increase

Annual expense
reduction against
net patient revenue

Let’s explore a conversation about how your healthcareorganization can benefit from the Kyndryl Healthcare
approach and partnerships. Schedule an appointment

Figure 1. Metrics that matter in healthcare.

with an expert or e-mail HealthIT@kyndryl.com to learn*Any data represented is for illustrative purposes only.

more. Or visit kyndryl.com

Kyndryl Healthcare and technology
experts and partners team up withhospital operators, RCM firms, andsupply chain advisors
Kyndryl is an experienced infrastructure services
leader. With a focus on shared services, we establish
a multifaceted approach. We use healthcare industry
data to assess various levers, all through the lens ofbalancing IT investment, speed, and positive ROI.
We can quickly pressure-test and model your operational

Why Kyndryl?
Kyndryl has deep expertise in designing, running, andmanaging the most modern, efficient, and reliable technology
infrastructure that the world depends on every day. With
decades of experience partnering with healthcare providers
and a broad network of partners, Kyndryl can seamlessly
integrate and enhance your technology to ensure the successof your digital transformation. Our tailored services enable
healthcare professionals and integrated healthcare systems toaccelerate innovation, optimize workflows to gain efficiencies,
decrease costs, and elevate patient experiences.

costs of IT, RCM, and supply chain to measurably reduce
the expense and complexity of your modernization efforts.
This pressure-test helps us identify opportunities andan action plan to target three foundation areas:

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Improved employee and patient engagement

Increased net patient revenue within theinvestment model© Copyright Kyndryl, Inc. 2024.

Reduced expenses

Kyndryl is a trademark or registered trademark of Kyndryl, Inc. in theUnited States and/or other countries. Other product and service names
may be trademarks of Kyndryl, Inc. or other companies.
This document is current as of the initial date of publication and may
be changed by Kyndryl at any time without notice. Not all offerings areavailable in every country in which Kyndryl operates. Kyndryl products
and services are warranted according to the terms and conditions of theagreements under which they are provided.