MY HEALTH WEB FAQQuestion

Answer

Login ID and password
I don’t know the login ID of the dependent spouse (the family member).

The login ID of the dependent spouse (the family member) is the code andnumber described on the insurance card of the family (branch number is notnecessary) and is the same as that of the insured.

Is the login ID of the dependent spouse (my family member) the same as thatYes. The login ID of the dependent spouse (the family member) is the sameof the insured?

as that of the insured. The login ID is the same, but the insured and the family
member will be distinguished by password.
※ The insured and the family member will be distinguished by the date ofbirth and name entered at the initial registration.
※ At the time of definitive registration, the family member cannot set thesame password as the insured’s.

I became an insured person with optional and continued coverage after[Login ID]

retirement, and the code and number were changed. What will happen to the It will be changed to the new code and number.
login ID and password to log in to MY HEALTH WEB?

※ Important note: Since there is a time lag (about 1-2 months) in changing
the login ID, please use the old code and number for the time being after

I was transferred to another business office, and the code and number ofthe change of the code and number. When the old code and number are

Takeda Pharmaceutical Health Insurance were changed. What will happen to

no longer available, try the new code and number.

the login ID[Password]

and password to log in to MY HEALTH WEB?

If you have registered on MY HEALTH WEB for the first time with the codeand number before retirement, you can continue to use the password afterretirement.

In the event of withdrawal (*) from the Takeda Pharmaceutical Health

They will be invalid 90 days from the date of withdrawal.

Insurance Society, please let me know the expiration date of the login ID andpassword.
※ Insured person: If the person does not become an insured with optionaland continued coverage after retirement※ Dependent: If a dependent no longer meets the requirements for
qualification
Initial registration
I did the provisional registration at the time of the initial registration, but I have It may be put in the "JUNK/SPAM Folder" depending on your email settings.
not received the e-mail for definitive registration.

If you use a carrier e-mail address ".ne.jp" of the mobile phone company, you
may not be able to receive the e-mail.
※ For details, see "Mail address for provisional registration" in "Other things
to be noted" on page 8 of the Guide for Initial Registration.

Security code
How is the security code notified?

A simple registered mail (sender: Takeda Pharmaceutical Health InsuranceSociety) with a security code will be sent to the address registered at the timeof application for security code.

I have not received a mail with security code.

It usually takes about 7 days for delivery. If it is not received after 14 days,
please contact the MY HEALTH WEB Help Desk.
※ TEL: 03-5213-4467 (Weekdays 9:00-17:00)

I could not receive a simple registered letter with a security code.

Since the simple registered mail is not redelivered, it is necessary to initialize
the security code. Please contact the MY HEALTH WEB Help Desk.
※ TEL: 03-5213-4467 (Weekdays 9:00-17:00)

Can the security code be sent to an overseas address?

The security code cannot be sent to an address outside of Japan.

Contents available
Various points have not been given.

The contents will be available in a stepwise manner. During FY 2023, only

I cannot register vital signs or record behavior goals.

"Notification of Annual Medical Expenses," "Notification of Medical Expenses

I cannot link my vital data with the healthcare app.

and Amount of Benefits," and "Health Information" are available.
※ For details, see the notice on the Health Insurance website or page 2-3 ofthe Guide for Initial Registration.

Use from overseas
Can I use MY HEALTH WEB overseas?

It is not available outside Japan.
※ Since the rules for protection of personal information vary by country, thetransfer and reference of personal information across countries involve
legal risks.