Security
Enabled

PROFESSIONAL SERVICES

EASEOFCARE

Preventative
Maintenance Programs
Datalogic’s scheduled
Preventative Maintenance(PM) Program ensures peak
performance and extends
the operational life of theequipment. Preventative
Maintenance on yoursystems not only minimizes
the chances of downtime but
also reduces your operationalcosts by correcting
performance issues before
they occur.

FEATURES
Annual and multiyear Preventative Maintenanceagreements
Error analysis and rectification of failures on site
Replacement of defective components by experienced
technicians
Recommendations to replace end of life productsCustomized diagnostics to improve your processes andreduce your TCO( Total Cost of Ownership)
Training maintenance staff in troubleshooting yourequipment
Our Preventative Maintenance program shall be purchased together
with the equipment and can cover up to 3 years. We can easily
customize our offering depending on your needs.

BENEFITS
Improvement in read rates and/or reducing error rates
Reduces cost of operation and maintenanceIn depth diagnosis of any system issues
Discount on spares and repairs
Exceptional service with Datalogic certified andexperienced personnelPreventative Maintenance System Check List

MAXIMIZEUPTIME

REDUCE
INTERVENTION
AND SERVICEOPTIMIZEREAD RATEHEALTHAND SAFETY
OPERATOR/SYSTEM

Clean and Inspect Interior and Exterior Optics
Record and adjust input and output parameters
Measure and record read rates1
Perform calibration and alignment
Inspect Any Interfaces and Linear/Rotary Devices
Audit Material Handling and special features
Inspect mounting hardware, cabling and wiring security
Check and report diagnostic errors
1

Websentinel plus installation required

Datalogic will back up software configurations and archive the latest configuration, should there be a need for remote support
in future. Optional training of your maintenance staff in troubleshooting of your equipment is provided.

24/7
Phone Support

When there is a technical problem with an installed Datalogic product,
Datalogic’s technical experts will assist with troubleshooting to get your
Datalogic equipment up and running. Our dedicated Product Specialists
will help to maximize your device’s uptime using remote diagnostics
and problem resolution.

Features

STANDARDTECHNICALSUPPORT

24 HOURPHONE
SUPPORT
CONTRACT

1 working day

30 minCustomers who purchase a24/7 phone support will havealways access to the mostexperienced technician on duty.
Our follow the sun service
model, supported by a state of
the art collaboration platform, will
ensure speed and effectiveness.

Datalogic Professionals Providing
Expert Assistance
Problem Identification to Root Cause
Priority access with Pin number
24 hour support (Monday to Sunday)
First callback with proposed solution
Support is provided in English.

FEATURES
Basic and advanced courses
Datalogic qualified product specialists
Diverse practical training on all Datalogic productsand solutions
Operator training by qualified Datalogic personnel

BENEFITS
Increase uptime and learn how to troubleshoot andfix errors
Enable users to leverage the full potential of thetechnology and reduce costly errors
Customized training at the customer’s site or online
via webComprehensive training documents

For further information, please contact your Sales
Representative or visit us at www.datalogic.com

Training
Datalogic offers flexible andcost-effective customer training
for many Datalogic products andsolutions. Our training courses
are designed to focus on safeand efficient operation andmaintenance of your Datalogicequipment. Datalogic offers onsite and online training, custom
designed to your specific needs.

ABOUT DATALOGIC
Datalogic is a global leader in the automatic data capture andprocess automation markets, specialized in the design andproduction of bar code readers, mobile computers, sensors
for detection, measurement and safety, RFID, vision and laser
marking systems. Datalogic solutions help increase the efficiency and quality of processes in the Retail, Manufacturing,Transportation & Logistics and Healthcare industries, along
the entire value chain.
Global industry leaders rely on Datalogic products, benefitting high customer service and innovative products offeredfor over 45 years.

Datalogic is headquartered in Bologna (Italy), employs approximately 2,700 staff worldwide, distributed in 30 countries,
with manufacturing and repair facilities in the USA, Brazil,Italy, Slovakia, Hungary and Vietnam. In 2016 Datalogic had
a turnover of 576.5 million Euro and invested over 50 million
Euros in Research & Development, with a growing portfolio ofover 1,200 patents in multiple jurisdictions.
Datalogic S.p.A. is listed in the STAR segment of the Italian
Stock Exchange since 2001 as DAL.MI.
For more information about Datalogic, please visit us at:www.datalogic.com.

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www.datalogic.com© 2018 Datalogic S.p.A. and/or its affiliates. • All rights reserved. Without limiting the rights under copyright, no part of this documentation may be reproduced, stored in or introduced into a retrieval system,or transmitted in any form or by any means, or for any purpose, without the express written permission of Datalogic S.p.A. and/or its affiliates. • Datalogic and the Datalogic logo are registered trademarks ofDatalogic S.p.A. in many countries, including the U.S. and the E.U. All other trademarks and brands are property of their respective owners • IG-ServiceGuide-ENA4 Revision A 20170525