Viber Privacy Policy[Last Updated: August 22, 2023 - What changed?]
As part of our mission to spread good vibes, we want you to be able to share the things thatmatter to you most with your friends, family and anyone else around you. It’s important to
us that you feel comfortable and trust us with your data when using the Viber Services (asdetailed under Viber's Terms of Service), including Viber payment services (if you use it).
Please take a few minutes to read this Privacy Policy, so that you understand what data wecollect, what we do with it and why, how we protect it and what are your rights in relation
to this data.
In general, we collect data that allows us to provide you with an optimal experience while
using our Services. This includes, for example, some basic benefits like allowing other users
to see the name and picture you choose to show and the more advanced ones, likeprocessing your registration and financial data to allow you to purchase our paid solutions, if
you choose to use them. It also helps us to keep our Services clear of fraud and spam, and it
allows us to get a unique understanding of what additional services may be useful to you, in
addition to other purposes outlined in this Privacy Policy.
Starting with Viber 6.0, Viber’s core features are secured with end-to-end encryption: Viber
one-on-one calls, one-on-one messages, group messages, private media sharing and linked
devices. This means that the encryption keys are stored only on your devices and no one,not even Viber itself, has access to them. To learn more about Viber Encryption, follow thislink: http://www.viber.com/en/security.
If you are located in the European Economic Area (EEA) or the UK, and are subject to theGeneral Data Protection Regulation (“GDPR“) or the UK GDPR please see here: EU Region
Privacy Notice.
If you are a California resident and the California Privacy Protection Act ("CCPA") applies toyou, additional information that supplements this Privacy Policy is available at: Privacy
Notice for California Residents. Residents of various US states have additional rights andspecifications, as detailed in the United States Regional Privacy Notice.

TABLE OF CONTENTS
•
•
•
•
•
•
•
•
•
•

The Data We Collect
How We Use Your Data
What Other Users Can See
How We Share Your Personal Data
International Data Transfers
Data Retention
Your Choices and ControlsYour Rights Related to Your Personal Data
Data Security and Storage
Third-Party Websites, Apps, Services and Back-Ups

•••Children's Privacy
Changes to this Privacy Policy
Contact Us

The Data We Collect
The operation and use of our Viber App and Services involves collection of personal data,
where the types of such data depend on the type of Service and interaction with us. For
example, when you sign up for Viber, you directly provide us personal data. We also
automatically collect certain personal data from our users' device. We explain which
information we collect and how we collect it below.
The types of personal data collected through use of our Services, including App and website,
are listed below. We note that, some types of personal data we collect are required for all
Viber Services (for example, your phone number), some types may be required solely forcertain Services or features you decide to use (for example, Viber payment services), andsome are optional, and subject to your discretion (for example, your photo).
We do not read, listen or store your messages and/ or calls made privately:
We wish to clarify that we do not read or listen to the content of your messages and/or calls
made privately via Viber and we do not store those messages (including any media files
transferred therein) once they have been delivered to their destination (which on average
takes less than one second). If for some reason the message was not delivered to its
destination within up to 2 weeks, it will be deleted from our servers. We note that we allow
you the option to back up your chat history data on your own external data backup service(like iCloud or Google Drive) – see HERE for more info on backup.
Data provided or collected through registration & under your Viber account or participationin Viber's activities:•••

Identifiers, such as:o Your mobile number (including mobile country/network code);o Your personal details, (e.g., name, date of birth), if you provided them;o Your contact details (e.g., email address), if you provided them;o Your account login details, such as your username and any of your password
or security pin-code, which you have chosen, if any;o Device identifiers, as described below.
Your photo, if you provided it (e.g. any avatar).
Your phone address book, meaning, the names, the phone numbers and thefavorites list from your contact lists, if you approved access to them.

Geolocation data:•

General location, we use IP addresses we collect and additional information (e.g.,phone number area codes), to estimate your general location (e.g., city level); we
may also use your residential address, if it’s been provided by you.

•GPS based location, we will collect the GPS location for very specific purposes (asdetailed below), and solely if you gave us permission.

Financial information provided or collected through your use of our limited financial services(e.g., payment solutions), or purchased subscription and offers:•••

Purchased subscriptions, products or services:If you purchase credit or subscribe to a Viber Out plan on our App or websites, wewill process your billing data (e.g., full name or your user name, phone number,
payment method), as well as transactions-related information (e.g., the purchasing
amount; date of purchase, currency; IP address, country, first and last 4 digits of yourcredit card).
Viber Chatbot Payment Transactions:
Transactions-related details (transaction ID, time and date of purchase, purchasedescription, purchase amount, currency, the merchant transaction result, user freetext entered information).
Viber payment services:o Know Your Client ("KYC") data – including full name, date of birth, phone
number, email, country location, national identity document, selfie andconfirmation of the KYC verification status (i.e., approved or declined), KYC
level, tax ID (where required in a certain country) other related documents
specifically requested as part of KYC;
o Transaction and wallet-related information – including your digital walletbalance, details of the tokenized version of your credit/debit card, details ofyour wallet such as your IBAN, wallet ID and Swift code, payment transaction
information (including the instruction ID, payment method, fees, exchange
rate, amount, currency, date and time ) status of the payment, payment
references, fraud related information). In addition, if you send or receive
payments or interact with other persons, we may have access or otherwise
store the sender's or recipient's account details (e.g., bank account details(including IBAN and Swift/ BIC code), wallet details (including wallet ID),
details of the tokenized version of the credit/ debit card, payment IDs,
payment information (i.e. merchant category code, type, authorization code),
payment method information, country, address, date of birth, name, phone
number, email, status in a promotion.).
o Hashed pin code.

Data we collect automatically from your device, e.g., data collected using cookies and otherdevice identifying technologies ('Cookies and Tracking Technologies'):••

Device identifiers, meaning identifiers of the devices you have used to access our
websites and application, including IP address, unique device identifiers, advertising
related identifiers, MAC identifiers.
Electronic network activity data, such as information stored on log files, when you
access our Service and website for example, including access time and date stamp,••pages viewed, IP address, the pages that directed you to our website, information
related to errors and crash reports.
Activity data, relating to your usage of Services, such as connection status, whether
you have received and seen messages sent to you, if you are currently on anothercall and data related to the calls and messages that you send and receive, such aslength of the call, who called who, who messaged who, and at what time, yourpersonal preferences related to such usage (for example how often, for how long,what options are selected). Such activity data may also include:o We may collect activity data about communities, channels, bots, businesses
and links you interact with inside Viber – e.g. data about the communities,business accounts and channels you have visited or follow, messages you
have liked, messages you have sent, the content you have viewed, links you
have clicked on;o Items you searched and shared via Chat Extensions;o Offers selected or redeemed;o Viber payment services or business accounts activity.
Other device data, e.g., data about your device’s operating system, your browser,browser or operating system language, your wireless network, your mobile carrier.

For more information regarding how we and our partners use cookies, as well as yourchoices and controls, please see our Viber Ads, Cookies and Tracking Technologies Policy.
Data we collect or receive from other sources and inferred data:•••

Social media data:o If you sign in through third party social media sites like VK - your public
profile, including name, relationship status, age, avatar, friends list, accounts
you follow or who follow you, your email address, birthday, occupation
history, education history, interests, current country, city, and video viewing.
Access is ongoing and based on what you already share publicly;o Social media data received through your contacts on social media, depending
upon your and your contacts’ setting on such social media sites.
Your contact name, as saved on other users’ devices if they chose to share theircontacts with us.
Viber may also process inferences about your account and device identifier, suchas:o Inferred gender - for example, inferred from your name;o Inferred interests - inferred from your activity, such as the communities,
channels, bots, businesses and links you interact with inside Viber;o Inferences from third party data and ads-related interactions - we may
receive inferred data, linked to your device identifier (mainly, a unique device
identifier generated by cookies or other tracking technologies used on our
website and Services) from our trusted third-party advertisers and service
providers. Such inferred data we receive may include inferences about yourinterests and characteristics, generated by such third parties from otherwebsites and services you have visited (for example whether you areinterested in fintech, cars etc., which income group you might pertain to, aswell as the locations you tend to visit, based on your GPS location). In
addition, inferences can be generated from data on how you interact withads displayed on our App after clicking on them and data about your activity
and preferences derived from the clicks on our own ads (and the subsequentinstalls of our App) associated with your device identifier, delivered on third
party's advertising platforms by our trusted third parties. For more
information, please see our Viber Ads, Cookies & Tracking Technologies
Policy.
User Submitted Content:
If you choose to participate in Viber's activities (e.g., contests), or as part of yourparticipation in communities/channels/bots' activities available on Viber, you may
voluntarily publish, submit or post content such as videos, images, graphics, text, videos,etc. which may include personal data (e.g., an image of a person).
Data we collect from your communications with us, including support, customer services
and other inquiries:
If you choose to contact us through any means of communications we make available, you
may provide us with certain information such as your contact details (e.g., name, email,phone number, mobile carrier, country – mainly where you are not a user of our Services)and other information you provide (mainly, related to the issue you wish us to address orresolve). We will further store our contact history and correspondence with you.
Non User Data:
Mobile phone number and contact name, as saved on a Viber user's phone address
book: We may process your mobile phone number even if you are not a Viber user, in theevent that your phone number was included in our existing user’s address book that has
been provided to us (and subject to such user providing us with approval to access thedevice address book). We will also save the name it was saved under by our user. We do it
to show our user who in their contacts is already using our Services and who is not, to allow
users find and communicate with their contacts who are users or who are not users in amore efficient way, and solely for as long as a relevant Viber user’s account exists on Viber.
In the event you will become an active user, the existing users whose phone book included
your number, will be notified that you have joined the Service and you will be automatically
added to their contact list within the Viber App.
If you are not a Viber user and would like to exclude your phone number, please contact
us at https://vb.me/ContactUs
Caller ID: Additionally, if you are not a Viber user, your phone number and contact name (ifprovided to us by a user through sharing their contacts or otherwise) will be added to ourCaller ID database and used as part of Viber Caller ID feature (for more info see here), whichallows to indicate your name to Caller ID users when you are on a call with them outside

Viber. Such process enables Viber to improve Caller ID services with a purpose to reduce
spam, fraud and harassment for our users.
To opt-out from the processing as part of Caller ID service, please visit this page.
Business partners data:
When you communicate with us for business purposes as a business partner of ours, we willsave your contact data provided by you (e.g. names, phone number, email, address), as wellas any correspondence we have had. We use trusted third-party providers to manage themaintenance and storage of such data.
Back to top

How We Use Your Data
At Viber, we use your personal data to provide you with the best possible Service. This
includes administering your account, customizing and improving the Service we offer,processing payments, serving ads and marketing campaigns, providing you with support andfor compliance and safety reasons. We explain below the purposes for which we collect anduse your personal data, as well as the types of data we use for each purpose.
You can find here information regarding the purposes for which we collect and use yourpersonal data.
If you use our Services from the EEA or the UK, we must have a lawful basis to process yourpersonal data. Please review our EU Region Privacy Notice for detailed information.
Authentication and Account Administration:
Viber uses different types of your personal data to create and administrate your Viber
account in order to enable you to register, log in, activate and use the Services. This
includes, for example:•••

To authenticate and verify your account, as well as to make sure you do not alreadyhave a Viber account;To synchronize your contact list on the App (meaning, in order to show you yourcontacts on the Viber interface so you contact them through Viber);
To create your profile, customize your Viber account according to the information
you have provided (e.g. name or photo, including where you sign in through yoursocial media account), and display such information as part of your profile when you
use Viber Services.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):

•
•
•
•

Data provided or collected through registration & under your Viber account, such as
Identifiers, your photo and phone address book;
General location;
Data we collect automatically from your device, such as device identifiers and otherdevice data;
Data collected from other sources such as social media data and your contact name,as saved on other users' device.

Provide our Services - Communication & Content Features (messaging, voice and video
calls, group chats, communities, channels, bots, chat extensions, explore screen, stickers,
Viber lenses, etc.), and enabling backups:
Viber uses different types of personal data in order to operate, provide and deliver to you
our Services, including communication features. This includes, for example:
•
•
•
•
•

•
•

•
•

To allow mobile carriers to connect calls to you and from you;
To show your online status;
To enable you to send and receive messages, participate in Viber calls, delete
messages;
To provide you with other App's features such as operational notifications (e.g.,
missed calls);
We will use your IP address to extract your approximate location, in order to enable
you to use certain features that are only available in certain countries (for example,
sticker packs);
Enable you to upload and create backups of your messages on external services;Enable you to post and share your User Submitted Content (e.g., images, videos,texts) on our communities, channels, and bots, where allowed by its administrator,and generally utilize our content features;
Send you operational related and service-related communications, including
administrative messages that relate to your use of the Services;
Subject to the permission you provide, enabling you to share your location with yourcontacts.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):
•
•
•
•
•

Data provided or collected through registration & under your Viber account, such as
Identifiers, your phone address book;
Geolocation data;
Data we collect automatically from your device, such as device identifiers, electronic
network activity data, activity data and other device data;
Data we collect from other sources, such as social media data;
User Submitted Content.

As stated above, your messages will not be stored by us once they have been delivered.

Enabling Your Use of Viber Purchased Services (Viber Out Credit & Subscriptions) and
Viber Chatbot Payments:
Viber uses different types of personal data in order to enable your use of the Viber Out
Credit or purchase of subscriptions on our App or website, including for verification
purposes. This includes, for example, sharing your email address with our third-party
Payment Service Providers, to enable the processing of your payments. Your credit card
number will be provided by you directly to the applicable Payment Service Provider andViber will not have access to this data. We will further store a log that will record yourpurchase for operational and fraud detection purposes, and such log will include your IP
address or other device identifier.
We also use certain types of data to enable you to interact and pay to third party merchantsthrough your use of the Viber Chatbot Payments. This data will be used solely for fulfilling
our role as an intermediary and we will share with Google Pay or Apple Pay or any otherlinked payments provider. The confirmation of the payment is provided directly to themerchant and Viber does not receive or share any payment data or registration data fromApple Pay nor Google Pay. Note that, your use of Apple Pay and Google Pay, including theiruse of your data, is subject to their respective terms and privacy policy, which can be foundhere: Google Pay, Apple Pay.
The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):••

Data provided or collected through registration & under your Viber account, such as
Identifiers;
Financial information, such as:o for purchased subscriptions, products or services - billing data (e.g., billing
address, full name or user name, phone number, account, payment method),transactions-related information (e.g., the purchasing amount date ofpurchase currency; IP address, country, first and last 4 digits of your creditcard);o for Viber Chatbot payment, transactions-related details including shopping
history (transaction ID, time and date of purchase, purchase description,purchase amount, currency, the merchant, transaction result, user free text
entered information).

Enabling Your Use of Viber payment services:As part of the Viber payment services, Viber provides limited financial services via a licensed
partner. In order to provide this, we use certain information and share it with the licensed
partner. This includes, for example:••

Identifying you in order to enable you the use of the Viber payment services;
Sharing certain KYC and payment data you provide with the Payment Service
Provider, where it may in turn share with downstream banks, payment service
providers, messaging systems, such as SWIFT, to enable the payment processing.

••

Viber will not share information more than is strictly necessary (some information iscollected directly by the payment service provider and is subject to their Privacy
Policy);Enabling you to easily make future transfers to a beneficiary's bank account, towhich you have previously made a payment transfer;
If you are a Viber user who is not registered with Viber payment services, but you
interact with Viber payment services users by sending or receiving funds, or being
part of a promotion, then the following information about you may be stored andused: the sender's or recipient's account details (e.g., bank account details (including
IBAN and Swift/ BIC code), wallet details (including wallet ID), details of thetokenized version of the credit/ debit card, payment IDs, payment information (i.e.
merchant category code, type, authorization code), payment method information,
country, address, date of birth, name, phone number, email, status in a promotion.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):•••

Data provided or collected through registration & under your Viber account, such as
Identifiers;
Financial information, such as Know Your Client ("KYC") data, transaction related
information, your IBAN and wallet ID, your email address and bank account details ofrecipients to whom you have made a payment transfer;
Data we collect automatically from your device, such as device identifiers.

Enabling and Managing Your Participation in Contests & Marketing Activities:
If you voluntarily choose to participate in contest and other marketing activities offered by
Viber, we will use different types of personal data, depending on the applicable activity, inorder to enable your participation and operate such activities. This includes, for example:••

If you participate in a contest which involves a prize, we will request you to provide
your physical address in order to ship it to you;
As some contests or activities are applicable solely to specific regions, we will use
your general location (for example, according to your phone number area code), tovalidate your eligibility to participate in a specific contest.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):••••

Data provided or collected through registration & under your Viber account, such as
Identifiers;
Data we collect automatically from your device;
General location;
User Submitted Content.

Improving and Customizing the Service and Analytics of Viber Activity:

Viber uses different types of personal data in order to improve, enhance and evaluate theServices, as well as customize the Services. This may include, for example:•••

We use activity data, and device identifiers to fix and evaluate the technicalfunctionality and availability of the Services, as well as for statistical analysis of theusage and functionality, product development, continued improvement of existing
features and provision of certain features;
We use your data provided through registration and inferred data (such as inferredgender, age range, inferred interests and general location to customize content weshow you, including customized our offers of certain services;
When we advertise our Services to you on third party platforms, we might receive
indications of which advertisement led you to join our Service based on uniquedevice identifiers associated with your device, in order, among others, to assess theperformance of our campaigns, to look for similar users, for better admeasurements, as well as to learn more about your activity and preferences on our
Services.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):
•
•
•

•

Data provided or collected through registration & under your Viber account, such as
Identifiers;
General location;
Data we collect automatically from your device, e.g., data collected using cookies
and other device identifying technologies, such as device identifiers, electronic
network activity data, activity data and other device data;
Data we collect from other sources and inferred data, such as social media data,
your contact name and inferences about your account and device identifiers.

Marketing Communications with Viber's Users & Location based Offers:
Viber uses different types of personal data in order to contact you with marketing and offers
relating to products and services offered by Viber, and our third party trusted partners, inline with applicable laws. This may include, for example:•••

We will use your email address, name and inferred gender or age range, for the
purpose contacting you with marketing and offers relating to products and services
offered by Viber, and our third party trusted partners. When advertising Viber
services outside of Viber, we might share your email address with our trusted
marketing vendors;Your IP address will be used to extract your general location, for the purposes ofpresenting offers applicable to your region;
Subject to the permissions you have provided, we will use you GPS location data forthe purpose of providing you with location-based marketing offers andcommunications.

Please note that even after you have chosen to unsubscribe (see how you can do it in “Your
Choices” section), we may send you service-related communications, including
administrative messages that relate to your use of the Services.
The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):••••

Data provided or collected through registration & under your Viber account, such as
Identifiers;
Geolocation data;
Data we collect automatically from your device, such as device identifiers, electronic
network activity data, activity data and other device data;
Data we collect from other sources (including publicly available resources) andinferred data, such as social media data and inferences about your account anddevice identifier.

Advertising:
Viber uses different types of personal data in order to provide our advertising services(meaning, to enable the display of advertisements, including personalized advertisements
provided by third party advertisers, in our App and Services), to measure and optimize theperformance of ads and deliver more relevant ads. This may include, for example:••

Viber will use and may share your device identifier (mainly, a unique device identifier
generated by cookies or other tracking technologies used on our website andServices), as well as age range, inferred gender, and reduced IP address (or GPS
location data if you allowed us in your settings) with third party advertising partners,
for the purpose of presenting you with personalized ads;
Viber may collect and use your activity data about communities, channels, bots,businesses and links you interact with inside Viber (g. data about the communities,business accounts and channels you have visited or follow, messages you have liked,
messages you have sent, the content you have viewed, links you have clicked on)
and information we receive from third parties on your activity outside of Viber, forthe purpose of personalized advertising.

Additional information (including how to opt-out of data collection through the use of
cookies) is available on our Viber Ads, Cookies & Tracking Technologies Policy.
The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):•••

Data provided or collected through registration & under your Viber account, such as
such as Identifiers (e.g. your mobile phone number country code; your personal
details, e.g., name and date of birth, if you provided them;);
Geolocation data;
Data we collect automatically from your device, such as device identifiers, activity
data, and other device data;•Data we collect from other sources and inferred data, such as social media data andinferences about your account and device identifier.

Customer Service:
Viber uses different types of personal data in order to provide customer service andcustomer support. This may include, for example:••

We will use your contact details to communicate with you, give you information
about your account, and respond to your requests;
We may use your contact history and correspondence with us for the purpose of
improving our Services, training our support team as well as internal management
operation.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):
•
•
•
•
•
•

Data provided or collected through registration & under your Viber account, such as
Identifiers and your phone address book;
Geolocation data;
Financial information provided or collected through your use of our limited financial
services (e.g., payment solutions), or purchased subscription and offer;
Data we collect automatically from your device, such as device identifiers, electronic
network activity data, activity data and other device data;
Data we collect from other sources and inferred data, such as social media data;
Data we collect from your communications with us, including support, customer
services and other inquiries.

Safety, Security & Fraud Prevention:
Viber uses different types of personal data for security purposes such as fraud and spam
prevention. This may include, for example:••

We will collect and examine URLs included in messages or messages, which werereported by other users, or were otherwise suspected to be unsolicited and using
your device operating system authentication services;
We may use automated decisions to close or restrict an account based on such dataand other logic we have created for this, in order to protect other users and prevent
recurring breaches. If your account has been blocked, you can contact our support.

The types of data we will use for such purpose will mainly include (as detailed in the "Data
We Collect" section above):•••

Data provided or collected through registration & under your Viber account, such as
Identifiers;
Geolocation data;
Financial information provided or collected through your use of our limited financial
services (e.g., payment solutions), or purchased subscription and offers;•

Data we collect automatically from your device, such as device identifiers, electronic
network activity data, activity data and other device data.

B2B Communications and Engagements:
We will use Business Partners Data (as detailed in the "Data We Collect" section above) forthe purpose of communicating with you, or as otherwise needed to facilitate ourengagement, as well as to send you our marketing offers. You have the ability to opt out ofour direct marketing emails at any time (see how you can do it in “Your Choices” section).
Provide services using Non-User Data:
We will store and use Non-User Data (as detailed in the "Data We Collect" section above)
which includes non-Viber users’ phone number (and names under which they were saved by
Viber users) in the event such contact was included in our user’s address book that has been
provided to us, for the purpose of showing our user who in their contacts is already using
our Services and who is not, to allow the user find and communicate with their contacts in amore efficient way, through regular Viber and Viber Out communications.
We also store and use Non-User Data for the Caller ID feature, to indicate your name toCaller ID users when you are on a call with them outside Viber for the purpose of reducing
fraud, spam and harassment for our users.
If you are not a Viber user and would like to be excluded from such processing, pleasecontact us here.
Defend our Rights, Enforce our Policies & Compliance with Legal Obligations and Public
Interests:
Viber may use and share different types of personal data, and depending on thecircumstances, for the purpose of defending our rights and enforcing our polices, terms andagreements, where it is necessary to comply with legal obligations to which we are subject
to and cooperation with regulators and law enforcement bodies (where there is a valid legal
request such as binding order), as well as in very limited and rare circumstances, where wefind it necessary and essential for the purpose of protecting your or third party's life safety
and security as well as humanitarian purposes. This may include, for example:
•
•
•
•
•

•

In the event of a dispute, claims and legal proceedings, and solely to the extent
necessary for such purpose;
We may record and log some of your actions, such as acceptance of our terms andpolices, acceptance of certain offers, and notices;
We will store an indication of your request to exercise your rights related to yourpersonal data in order to be able to demonstrate compliance;
We may store telecommunication data in accordance with local laws;
We may be required to provide authorities with information in compliance withcriminal investigations laws applicable to electronic communications provider orotherwise applicable to us;
For financial, tax or audit reasons.

Back to top

What Other Users Can See
When you use our Services, other Viber users can see certain data about you, for example,
the fact that you are a Viber user or a user of certain Viber Services, the content you
voluntarily share, your profile information (subject to your settings), your connection status,
as we further detail and explain below.
Other users can see on Viber the following data about you:
•

•
•

•
•
•
•
•

•
•
•

Unless you have changed your settings:
o your user name and photo;o your phone number (if you are in communication with them or have abusiness account);o your connection status;
o whether you have received and seen messages sent to you;
If you are currently on another call.
If they are part of the call with you, data related to the calls and messages you havesent and received such as length of the call, who called who, who messaged who,
and at what time, the type of call (audio/video) and whether you answered the callon your primary or another device.
For disappearing messages, we will notify the other users of any screenshots you’vetaken (so please respect the vibe and do not take them).
Your name and photo may be shown to Viber Caller ID users when you initiate aphone call with them (on Viber or mobile).
When you join Viber, the contacts in your address book that are already Viber
members may be informed that you’re now on Viber too.
A reminder about your birthday on the date of your birthday unless you havechanged your settings.
When you join Viber payment services, the contacts in your address book that are
already Viber members may be informed that you’re now using Viber payment
services. In addition, Viber users will see an indication whether you are a Viber
payment services user.
If your “Use Peer-to-Peer” option is on, other users can use technical tools to see
your IP address. You can turn this option off at any time on your privacy settings.
Any information you post on your business account.
Your public posts: if you post information on our public spaces such as communities
or channels, it may be searchable and available to anyone on Viber. You can always
delete your posts on those public spaces, but Viber cannot control and is not
responsible for what other users do with this information (e.g., store on theirdevices, publish on Viber or outside of it, etc.), thus, we recommend you do notdisclose your personal data through the content of your posts.

Back to top

How We Share Your Personal Data
We share data with third parties, including our corporate family and with trusted companies
that help us provide our Services in compliance with strict data security and privacy
practices, as well as other third parties such as our advertising partners, and third parties
offering services through our App. We may also share personal data in limited
circumstances where we are required to do so under applicable law. You can find here
information about the categories of such third-party recipients, as well as the purpose forwhich the personal data is shared with such third parties.
Your data is kept safe with us, but we do share your personal data with third parties wetrust, solely as follows:
The Viber Corporate Family:
We may share the data we collect about you with the Viber corporate family, including ourparent company, Rakuten Group Inc., and its and our affiliates (as listed HERE) and our
subsidiaries, for the following purposes:
•

•

•

•

Certain types of data, such as name, personal email, avatar, phone numbers, Viber
unique ID, may be disclosed in order to provide joint content and our Services (e.g.,registration, coordination of membership accounts between the Viber corporate
family, transactions, analytics and customer support);
Additionally, we may share certain types of data about you as may be necessary tohelp detect and prevent potentially illegal acts, violations of Viber policies, fraud
and/or data security breaches;
We share data with Viber’s subsidiaries due to our global operations, as we haveteams and offices located worldwide, and each such subsidiary may operate theservices or other functions (g. development) for a certain region;
Further, we share data with our affiliated company, Rakuten Marketing LLC, as ourservice provider for our marketing and advertising activities.

For users registering to Viber from November 20, 2019 - details provided during yourregistration will be shared with Rakuten group to create the Rakuten account and/or to link
your Rakuten account with your Viber account. In addition, the same will apply to users inJapan, who decided to link their email to their Viber account. Your Rakuten account or any
activity related to your use of Rakuten services is governed by Rakuten ID Privacy Policy.
Our Service Providers:
We share your personal data with our trusted service providers and business partners that
perform business operations for us on our behalf (as data processors) and pursuant to our
instructions. This includes the following types of service providers:••Advertising and marketing service providers, who help us with advertisingmeasurements and app installations;
Data storage providers, with whom we entrust the hosting and storage of our data;

•
•
•
•
•

Customer support providers, who help us perform such functions as customer
support and customer service;
Data analytics and data management providers, who help us analyze, improve,
personalize and enhance our Services;
Measurement partners, who help us with measurements, tracking and targeting;
Payment and fintech services providers, who enable processing payments andfintech actions on our app;
Data security partners, who help us detect and prevent potentially illegal acts,
violations of our policies, fraud and/or data security breaches and ensure compliancewith legal obligations.

Where we share information with services providers and partners, we ensure they only haveaccess to such information that is strictly necessary in order for us to provide the Services.
These parties are required to secure the data they receive and to use the data for preagreed purposes only, while ensuring compliance with all applicable data protection
regulations (such service providers may use other non-personal data for their own benefit).
Third-Parties Offering Service Through our App:As part of Viber’s Services, we allow third parties to create communities, channels andbusiness accounts on Viber, and develop through the use of Viber’s API their own bots, chatextensions and integrate into Viber explore screen in order to communicate with Viberusers ("Third Party Communications"). In the event you voluntarily choose to interact with
the Third-Party Communications through your use of the Services, such third parties may
receive certain data about the user, such as your user’s name, photo, country, some device
data and Viber unique ID. These third parties are not processing the data on our behalf,
meaning, their use of your data shall be subject to their policies and privacy practices.
Advertising Partners:
To enable the limited advertisements on our Services, we may share device identifiers (i.e.,an advertising identifier associated with your device) with our third-party advertisingpartners (listed HERE), along with certain of your device data (e.g. language preference), age
range, inferred gender, country, city, reduced IP address (or GPS location data if you allowed
us in your settings) and certain technical or aggregated data about you and the device you
are using. This includes partners managing our advertising placements (Rakuten included)
and also advertisers themselves and their agencies or third parties managing theiradvertising demands. Your unique advertising identifier is created by your mobile device’s
operating system and you can change it or choose not to share it at any time. If you want toknow more, read our Viber Ads, Cookies & Tracking Technologies Policy.
Legal and Law Enforcement:
Subject to our strict data security and privacy practices and without compromising our endto-end encryption, we may disclose certain types of your data, including, and depending on
the circumstances, Activity Data, Identifiers and your phone address book, to law
enforcement, governmental agencies, or authorized third parties, in response to a verifiedrequest relating to terror acts, criminal investigations or alleged illegal activity or any otheractivity that may expose us, you, or any other Viber user to legal liability, and solely to theextent needed to comply with such purpose.
Corporate Transactions:
In the event of a corporate transaction (e.g., sale of a substantial part of our business,merger, consolidation or asset sale) we will share the data we store with our acquiring
company. We will obligate the acquiring company to assume the rights and obligations as
described in this Privacy Policy (including this notice), and we will notify you of suchcorporate changes in your data processing.
Limited Payment Services:If you use our Viber payment services, we will share with our Payment Service Provider KYC
data, fraud data, payment requests/ instructions, specifically requested information (i.e. dueto a specific issue), transaction and wallet related information.
If you use our Viber Chatbot Payment, we will share with Google Pay or Apple Pay or any
other linked payments provider the following information: (i) name of the payment service
provider merchant; (ii) price of the items purchased and currency; and (iii) the description of
the items purchased. The confirmation of the payment is provided directly to the merchantand Viber does not receive or share any payment data or registration data from Apple Pay
nor Google Pay. Note that, your use of Apple Pay and Google Pay, including their use of yourdata, is subject to their respective terms and privacy policy which can be found here: Google
Pay, Apple Pay.
If you use our Viber Out Credit and subscriptions, we will share your email address with our
payment processor, for the purpose of verification and fraud detection.
Back to top

International Data Transfers
Due to our global operations, your personal data will be shared with Viber corporate family,
as well as our service providers and business partners around the world. We take measures
to ensure the transfer of such data will provide sufficient safeguards. These measures
include compliance with Binding Corporate Rules of the Rakuten Group, as well as
contractual commitments of our partners and service providers. We further explain below
why we transfer personal data, the measures we take to ensure your personal data will be
secure upon transfer, and your rights in this regard.
Due to our global nature, your personal data may need to be processed in countries wheredata protection and privacy regulations may not offer the same level of protection as in yourhome country. Depending on the territory from which you use our Services, we may store
and process all categories of your personal data on our computers located globally,
including in the United States, Asia, Europe, Russia, Australia and Brazil. In addition, ourcommunications servers are located globally in order to enable the operation of ourcommunications services and we use service providers that may be located in various
locations.
Transfers of your personal data will be made in accordance with applicable data protection
laws, and among others, we have put in place appropriate safeguards (such as contractual
commitments) in accordance with applicable legal requirements to ensure that yourpersonal data is adequately protected.
Furthermore, as part of the Rakuten Group, Viber relies on the Rakuten Group Binding
Corporate Rules to legitimize international data transfers within the Group. The Rakuten
Group Binding Corporate Rules can be found athttps://corp.rakuten.co.jp/privacy/en/bcr.html.
When personal data collected within the EEA is transferred outside the EEA, we will take thesteps necessary to ensure that the transfer of such data provides sufficient safeguards, andyou may exercise your rights, where applicable, to receive information on such transfer
mechanism, as further detailed under our EU Region Privacy Notice.
Back to top

Data Retention
As we have explained above, we process personal data for various purposes. Accordingly,
we only keep personal data as long as required to fulfill the purpose for which the data wascollected, or, in some instance, where we have other necessities to retain the personal data,
for example, where required by law. We explain below the criteria used by us to determine
the retention of your personal data (meaning, for how long we store it and when we delete
it, aligned with the type of data and purpose of collection).
The criteria used by us to determine Viber's retention periods are as follows:•

The type of personal data and purpose of collection - unless otherwise specified, we
retain data as long as it is necessary and relevant for us to achieve the purposes forwhich the personal data was collected. For example:o Personal data required to be retained in order to maintain your Viber accountand to enable you the use of Viber Services - these types of data, including
your mobile number, and phone address book, will be retained for as long as
you maintain your Viber account.
o Personal data you have voluntarily provided during registration or throughyour account - these types of data, including your photo, date of birth, email
address, will be retained for as long as you maintain your Viber account.
o The details of your communication with our customer support team will be
stored for 10 years.
o Call Detail Records (CDRs) of your free Viber calls and messaging activity are
kept as a raw data for 24 months from creation. CDRs may include, foroexample, your phone number and device identifiers (i.e., IP address, uniquedevice identifier).
We delete any message once delivered, or after 14 days if delivery attempts
throughout this period was not successful.

If you decide to delete your Viber account, the CDRs and communications with ourcustomer support will be retained as detailed above, and we will further retain records offinancial information (with respect to Viber payment services this means KYC data,transaction and wallet related information or your hashed pin code), Viber Out usage
including CDRs, purchasing subscriptions,), for the periods required under applicable laws,
or as needed in accordance with our fraud monitoring program or to identify a returning
user (for Viber payment services).
All other types of data related to your Viber account will be deleted, unless we are required
to further retain the data, subject to the criteria detailed below. We may keep activity dataon a non-identifiable basis to improve our Services. Your posts on channels andcommunities may remain available if you do not delete them. Please note that deletion of
the App (i.e., uninstall the App from your device) will not immediately delete your account,but if you do not reinstall it within subsequent two weeks your account may be deactivated;
provided however if you have Viber Credit under your Viber Out account, other time periods
will apply as set forth under “Viber Credits Specifications” clause of Viber Out Service
Specific Terms. Note that your account may also be deactivated if you do not log into Viber
for twelve consecutive months.
Please see information and instruction regarding your account deletion HERE.
•••

Compliance with our legal obligations - we are required to retain certain types ofdata in order to comply with our obligations under applicable laws. For example, weneed to retain transactions information to comply with tax legislation. In addition,
we may retain certain types of personal data in the event we are required to do so
subject to a binding legal request or a court order. Further, subject to EU Directive
2002/58/EC we are required to retain certain personal data (such as phone number)to convey messages and calls.
Dispute, claims and legal proceedings - if you have a dispute with us, we may retain
certain types of personal data as necessary and applicable to your claims, including
any legal proceedings between us, until such dispute was resolved, and following, if
we find it necessary, in accordance with applicable statutory limitation periods. In
addition, in the event you request to exercise your rights, we will maintain theapplicable correspondence for as long as needed to demonstrate compliance, andusually in accordance with applicable statutory limitation periods.
Retention for Non-User Data - if you are not a Viber user, and we process your data
to enable Viber users to communicate with you via Viber Services we will retain suchdata as long as it is relevant to Viber users, or until you have requested us to stop
processing your phone number. You can request to exclude your phone number and
opt out here. You can also opt out from the processing for the Caller ID service bycontacting us here. Furthermore, if one of our users used our Viber Out Services inorder to communicate with you (i.e., call you through Viber), we will retain a log ofsuch call (Call Detail Records – CDR – as detailed above), which will include yourphone number, for 24 months from creation. In relation to Viber payment services
we store non user data as long as it is relevant to a Viber payment services user (i.e.
you are the sender or a recipient in a transaction with them or as part of apromotion). Further, this information may be stored as part of our fraud program orin response to specific customer queries.
Back to top

Your Choices & Controls
The personal data is yours – the choice is yours too on how to customize your Viber
experience. Viber users enjoy certain choices and controls related to their personal data.
We explain below the controls and choices provided by Viber and how you may exercise
them, including deletion of messages, privacy settings, the visibility of your online status,
limit what other users can see, unsubscribe from marketing materials and opt-out of certain
personalization features.
Viber provides you with certain choice and controls you may exercise, related to yourpersonal data, as follows:
•
•
•
•
•
•
•

•

•

We enable you to delete or edit your messages anytime, even after they have been
sent (they will be deleted or appear edited for you, your friend and our Services).
You can also control your privacy settings within the App to change the visibility ofyour online status.
You can disable the “seen” notification so that other users do not know whether
you’ve read a message yet.
You can choose not to share your photo and/or birthday or not to allow other users
to look you up by name, which are available within the App.
You can also make additional choices on your phone’s settings by changing our App’s
permissions such as GPS location sharing, access to contact list and more.
You can choose not to display your Viber payment services badge.
If you do not wish to receive Viber marketing notifications, you may adjust yoursystem settings to decline notifications from Viber, or submit a request to our
support. And if you subscribed to receive promotional emails from Viber, you canunsubscribe in any such email at any time.
Sending a message to a bot, subscribing to a bot will allow admins of that bot to send
you notifications and personal messages. If you do not wish to receive such
notifications, you may adjust your account settings to decline them or opt-out at any
time from receiving further notifications. You may also adjust your phone
preferences to disable the use of your GPS location data at any time.
You can choose to allow or to not allow customization and personalization of ourServices provided to you based on your personal data, by changing your personal
data toggles in the privacy setting within the App.

Back to top

Your Rights Related to Your Personal Data
Subject to local law and your interaction with Viber, you may have certain rights regarding
the personal data that Viber collects about you. Such rights may include the right to know
which types of data we collect and why we collect it (as we detail under this notice), theright to request rectification of your personal data, the right to request us to delete yourpersonal data, the right to opt-out of certain data collection, the right to access yourpersonal data, the right to withdraw your consent, as well as the right to lodge a complaint
to a supervisory authority. We further explain below the operational meaning of each suchright, as well as when and how you may exercise your right.
Viber respects your ability to exercise certain rights with regards to your personal datacollected and stored. In some areas and jurisdictions, such principal rights may include all orsome of the following rights:
•

•

•

•

•

•

The right to be provided with information about our data collection and privacy
practices - including the sources from which we collect data, the purposes for which
we collect and share data, the data we hold. This Privacy Policy describes ourpractices in detail using simple language. Everything you need to know is here. If you
have more questions, feel free to contact our support team.
The right to access your personal data - you may receive your profile data by using
the request your data button (see below) and for further access requests you cancontact our support team.
The right to request rectification the personal data we hold about you - if you
believe we have the wrong data about you, or that your data is incomplete, feel free
to change your personal data at any time through the profile settings on your Viber
settings on your mobile device. If you can’t find what you are looking for, contact us.
The right to erase your personal data - we have made it easy for you to delete yourhistorical data on the App, while continuing to use the App. Simply tap on the delete
your data button in your privacy settings. We will delete the data which we are nototherwise required to keep or is not necessary for the provision of the Service. And
no need to worry – deleting your data won’t remove the chats on your Viber App on
your phone. Note that when you deactivate the Viber account your data and chats
are automatically deleted from your devices.
The right to restrict our use of your personal data, right to opt out - We allow you
to opt out of certain processing of your data by using the Viber privacy settings on
your mobile device. You can decide which processing operations you want to opt-out
of. You can also change the settings on your mobile device operating system at any
time to prevent us gaining access to certain data such as your accurate location – but
this may negatively impact on your user experience.
The right to object to our use of your personal data - you can object to theprocessing of certain forms of data by contacting our support. Complete this online
form and explain your special circumstances. If you receive emails from us, you canalways opt out on the bottom of the email, or by contacting our support. We also
allow you to opt out of certain processing of your data by using the Viber privacy
settings on your mobile device.

•

•

•
•

The right to receive your personal data in a usable electronic format and transmit it
to an external party (right to data portability) – we have created a request yourdata button in Viber’s privacy settings on your mobile device to make a simple way
for you to access the data connected to your account. Once it is ready, you will
receive a file from Viber containing this data.
The right to withdraw consent - where we have collected or other process yourpersonal data based on your consent and permissions, at any time, you have theright withdraw your consent.
Right to non-discrimination.
The right to lodge a complaint with your local data protection authority or attorney
general, as applicable, and the right to appeal.

If you are using our Services from the EEA, UK or you are a California resident, you might
have additional rights related to your personal data. Please see our EU Region Privacy
Notice and CCPA Notice, as applicable. Residents of various US states have additional rights
and specifications, as detailed in the United States Regional Privacy Notice.
We provide you with the ability to independently exercise certain choices and controls inconnection with your personal data – please see details under the "Your Choices" paragraphabove. If you wish to further exercise your rights, please contact us as specified under"Contact Us" section below. We will contact you if we need additional information from you
in order to honor your requests.
Back to top

Data Security and Storage
At Viber, we take information security seriously and have strict security measures in place toensure that your account and your personal data are safe. Here you can find information
regarding the security measures we have in place.
We implement technical and organizational measures to ensure a level of security
appropriate to the risk to the personal data we process. These measures are aimed atensuring the ongoing integrity and confidentiality of personal data. We evaluate thesemeasures on a regular basis to ensure the security of the processing. To learn more about
our security measures, follow this link: http://www.viber.com/en/security.
Back to top

Third-Party Websites, Apps, Services and Back-Ups
Our App may contain links to other third-party websites or you may access Apps from athird-party website. We may also allow certain functionalities through third-party services.
We are not responsible for the data collection by such third parties, and their privacy
practices and polices shall govern your personal data processed by them.
Third parties' websites, apps and services:If you access our Services and App from any third-party website, service or other digitalsource, or access any third-party site or service from our Services and App, note that, youruse and the personal data collected by such third parties or provided by you in connection
therewith will be subject to such third party's practices and we do not monitor, nor are
responsible for the privacy practices of these third parties.
We use the Google Maps API for some functions of the App, therefore the Google privacy
policy http://www.google.com/privacy.html is incorporated herein.
Back-ups:
If you voluntarily choose to back up your Viber conversations, such back-ups are made byindependent third parties and kept on your device’s service according to operating system’s(Google/ iOS) terms and policies and are no longer protected by Viber’s end-to-end
encryption nor Viber has any control over it. This is also true for using Viber Desktop - where
your conversations are kept on your personal computer under your security definitions.
TrueDepth APIs:
Starting the end of June 2021 we added a new face lens feature that uses camera
capabilities in order to add graphic elements on the user’s face. Some lenses can make useof TrueDepth API. TrueDepth API is only active when those lenses are running. It is a very
specific feature and none of the Viber lenses will be using it at the moment. Types of lenses
that might use it are virtual try-on, which we don’t have. Viber does not collect any datafrom these sensors or ever store it anywhere. The data never leaves the user’s device (socannot be, and is not, shared by Viber with third parties) and is only used for lens operation.
Back to top

Children’s Privacy
Our Services are not intended for children under the age of 13 and we do not knowingly
collect personal data from individuals under this age.
Our Services are not intended for children under the age of 13. Therefore, we do notknowingly collect personal data via our websites, applications, services, or tools fromanyone under 13. In the EEA, certain default privacy settings will be applied to users under
the age of 16 and can only be changed if the legal guardian instructs so in writing.
Back to top

Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. If we do (except for minor
tweaks), we will notify you via our App and website.
We may modify or update this privacy notice from time to time.

If we change this privacy policy (except for technical tweaks), we will notify you of thechanges. Where changes to this Privacy Policy will have a fundamental impact on the natureof the collection or use of your personal data, or otherwise have a substantial impact onyou, we will give you sufficient advance notice so that you have the opportunity to exercise
your rights. The last modification date of this privacy policy will be reflected in the “Last
Updated” header above.
Back to top

Contact Us••••

Our online form available at: https://vb.me/ContactUs - please choose the "privacy
inquiry" category.
Using the "contact us" form on the App.
By Email: DPO@viber.com
By mail:Viber Media S.à r.l.,
Attention: Data Privacy Officer
2, rue du Fossé, L-1536
Luxembourg, Grand Duchy of Luxembourg.

We are committed to working with you to obtain a fair resolution of any complaint orconcern about privacy. If, however, you believe that we have not been able to assist withyour complaint or concern, you have the right to make a complaint to your local dataprotection authority or to the data protection authority of Luxembourg using their website
https://cnpd.public.lu/en.html.
In the event you read this policy in any language other than English, you agree that in theevent of any discrepancies, the English version shall prevail.
Current Privacy Policy PDF Version Viber Privacy Policy August 2023
Previous Privacy Policy PDF Version Viber Privacy Policy March 2022
Previous Privacy Policy PDF Version Viber Privacy Policy November 2019
Previous Policy PDF Version Viber Privacy Policy May 2018
Previous Policy PDF Version Viber Privacy Policy March 2017
Previous Policy PDF Version Viber Privacy Policy September 2016
Previous Policy PDF Version Viber Privacy Policy June 2014