C Accessibility

WhatsUp Gold 2019 (v19.2) Accessibility
The purpose of the Voluntary Product Accessibility Template, or VPAT™, is to assist Federal contracting officials and otherbuyers in making preliminary assessments regarding the availability of commercial "Electronic and Information Technology" products
and services with features that support accessibility. It is assumed and recommended that offerers will provide additional contact
information to facilitate more detailed inquiries.
The first table of the Template provides a summary view of the Section 508 Standards. The subsequent tables provide more detailed
views of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections ofsubparts B and C of the Standards. The second column describes the supporting features of the product or refers you to thecorresponding detailed table, e.g., "equivalent facilitation." The third column contains any additional remarks and explanations
regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The secondcolumn describes the supporting features of the product with regard to that paragraph. The third column contains any additional
remarks and explanations regarding the product.
Date: 12/17/2019
Name of Product: WhatsUp Gold 2019 (v19.2)
Contact for more Information (name/phone/email): robert.kudrle@progress.com

Summary
Criteria

Supporting Features

Remarks and explanations

Section 1194.21 Software Applications and Operating Systems

Partially supported

Please refer to the details section.

Section 1194.22 Web-based Internet Information and Applications

Partially supported

Please refer to details section

Section 1194.23 Telecommunications Products

Not Applicable

WhatsUp Gold 2019 is not atelecommunications productSection 1194.24 Video and Multi-media Products

Not Applicable

WhatsUp Gold 2019 is not a video ormulti-media productSection 1194.25 Self-Contained, Closed Products

Not Applicable

WhatsUp Gold 2019 is not a selfcontained, close productCriteria

Supporting Features

Remarks and explanations

Section 1194.26 Desktop and Portable Computers

Not Applicable

WhatsUp Gold 2019 is not a desktopor portable computer

Section 1194.31 Functional Performance Criteria

Partially supported

Please refer to the details section.

Section 1194.41 Information, Documentation and Support

Supported with exception

Please refer to the details section.

Section 1194.21 Software Applications and Operating Systems
CriteriaSupporting Features(a) When software is designed to run on a system that has a keyboard,
Partially supported
product functions shall be executable from a keyboard where the function
itself or the result of performing a function can be discerned textually.
(b) Applications shall not disrupt or disable activated features of otherproducts that are identified as accessibility features, where thosefeatures are developed and documented according to industry standards.
Applications also shall not disrupt or disable activated features of any
operating system that are identified as accessibility features where theapplication programming interface for those accessibility features has
been documented by the manufacturer of the operating system and isavailable to the product developer.

Supported(c) A well-defined on-screen indication of the current focus shall be
provided that moves among interactive interface elements as the input
focus changes. The focus shall be programmatically exposed so that
Assistive Technology can track focus and focus changes.

Partially supported(d) Sufficient information about a user interface element including thePartially supported
identity, operation and state of the element shall be available to Assistive
Technology. When an image represents a program element, theinformation conveyed by the image must also be available in text.

Remarks and explanations
Portions of the UI do not respond tothe tab key for navigation. Tab order isnot established. Plans to remediate ina future release

Focus is not provided in some UI
elements. Plans to remediate in afuture release
There are cases of missing alternative
text associated with non-visible
structural images in the application.
Some UI elements do not identify thestate. Plans to remediate in a future
release.

Criteria

Supporting Features

Remarks and explanations(e) When bitmap images are used to identify controls, status indicators,
or other programmatic elements, the meaning assigned to those images
shall be consistent throughout an application's performance.

Supported(f) Textual information shall be provided through operating system
functions for displaying text. The minimum information that shall be madeavailable is text content, text input caret location, and text attributes.

Partially supported(g) Applications shall not override user selected contrast and color
selections and other individual display attributes.

Supported(h) When animation is displayed, the information shall be displayable in
at least one non-animated presentation mode at the option of the user.

SupportedFor maps, a text representation isprovided in a text grid.

(i) Color coding shall not be used as the only means of conveying
information, indicating an action, prompting a response, or distinguishinga visual element.

Supported with minimalexceptions

This is mostly supported with additional
messaging to indicate actions orresponses.

(j) When a product permits a user to adjust color and contrast settings, avariety of color selections capable of producing a range of contrast levels
shall be provided.

N/A

Product does not allow user to adjustcolor and contrast in settings.

(k) Software shall not use flashing or blinking text, objects, or otherelements having a flash or blink frequency greater than 2 Hz and lower
than 55 Hz.

Supported(l) When electronic forms are used, the form shall allow people using
Assistive Technology to access the information, field elements, andfunctionality required for completion and submission of the form,
including all directions and cues.

Supported with possible
exceptions

Some UI elements do not provide
indication for input location. Plans toremediate in a future release.

Some forms are missing input fieldlabels.

Section 1194.22 Web-based Internet Information and Applications
Criteria

Supporting Features

Remarks and explanations(a) A text equivalent for every non-text element shall be provided (e.g.,
via "alt", "longdesc", or in element content).

Supported with exception

No alternative text associated withsome non-visible structural images in
the application; maps do not support all
non-text elements. Users have analternative text information for themaps.

(b) Equivalent alternatives for any multimedia presentation shall be
synchronized with the presentation.

Not Applicable

There are no multi-media
presentations in the product.

(c) Web pages shall be designed so that all information conveyed withcolor is also available without color, for example from context or markup.

Supported with alternatives

While visual graphs use color,
information is available in text(d) Documents shall be organized so they are readable without requiring
an associated style sheet.

Supported with exceptions

Some pages within the WhatsUp Goldweb interface may not be readable
without the associated style sheets
which are shipped with the product.

(e) Redundant text links shall be provided for each active region of aserver-side image map.

Not supported

Interactive charting components do notprovide redundant links.

(f) Client-side image maps shall be provided instead of server-side image
maps except where the regions cannot be defined with an available
geometric shape.

Not Supported

Users can view same information intext(g) Row and column headers shall be identified for data tables.

Partially supported

Most tables within the WhatsUp Goldweb client do not utilize the table
header attribute. Plans to remediate ina future release(h) Markup shall be used to associate data cells and header cells for datatables that have two or more logical levels of row or column headers.

Not Applicable(i) Frames shall be titled with text that facilitates frame identification andnavigation

Supported(j) Pages shall be designed to avoid causing the screen to flicker with afrequency greater than 2 Hz and lower than 55 Hz.

SupportedCriteria

Supporting Features

Remarks and explanations(k) A text-only page, with equivalent information or functionality, shall beprovided to make a web site comply with the provisions of this part, whencompliance cannot be accomplished in any other way. The content of thetext-only page shall be updated whenever the primary page changes.

Not Applicable(l) When pages utilize scripting languages to display content, or to create
interface elements, the information provided by the script shall beidentified with functional text that can be read by Assistive Technology.

Supported(m) When a web page requires that an applet, plug-in or other application
be present on the client system to interpret page content, the page must
provide a link to a plug-in or applet that complies with §1194.21(a)through (l).

Not Applicable(n) When electronic forms are designed to be completed on-line, the formshall allow people using Assistive Technology to access the information,
field elements, and functionality required for completion and submissionof the form, including all directions and cues.

Partially supported

Plans to remediate in a future release.

(o) A method shall be provided that permits users to skip repetitive
navigation links.

Not Supported

Plans to remediate in a future release.

(p) When a timed response is required, the user shall be alerted andgiven sufficient time to indicate more time is required.

Not Applicable

There are no timed responses.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of
the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World WideWeb Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

Section 1194.31 Functional Performance Criteria
Criteria

Supporting Features(a) At least one mode of operation and information retrieval that does not Partially supported
require user vision shall be provided, or support for Assistive Technology
used by people who are blind or visually impaired shall be provided.

Remarks and explanations
Plans to remediate in a future release.

Criteria

Supporting Features

Remarks and explanations(b) At least one mode of operation and information retrieval that does not
require visual acuity greater than 20/70 shall be provided in audio andenlarged print output working together or independently, or support for
Assistive Technology used by people who are visually impaired shall beprovided.

Supported with exception

Audio not supported.

(c) At least one mode of operation and information retrieval that does not
require user hearing shall be provided, or support for Assistive
Technology used by people who are deaf or hard of hearing shall beprovided

Supported

Audio alarms are also provided invisual format.

(d) Where audio information is important for the use of a product, at least
one mode of operation and information retrieval shall be provided in an
enhanced auditory fashion, or support for assistive hearing devices shallbe provided.

Supported

Audio alarms are also provided invisual format.

(e) At least one mode of operation and information retrieval that does not
require user speech shall be provided, or support for Assistive
Technology used by people with disabilities shall be provided.

Not Applicable

There are no areas of the product that
require speech input.

(f) At least one mode of operation and information retrieval that does not
require fine motor control or simultaneous actions and that is operablewith limited reach and strength shall be provided.

Not Applicable

There are no areas of the product that
require fine motor controls orsimultaneous actions.

Section 1194.41 Information, Documentation and Support
Criteria

Supporting Features(a) Product support documentation provided to end-users shall be madeavailable in alternate formats upon request, at no additional charge

Supported(b) End-users shall have access to a description of the accessibility andcompatibility features of products in alternate formats or alternate
methods upon request, at no additional charge.

Supported with exception(c) Support services for products shall accommodate the communicationneeds of end-users with disabilities.

Supported

Remarks and explanations

VPAT is posted on the company
website and is available upon request.