All About Furano - Booking Terms & Conditions
14 September 2023
These terms and conditions apply to any booking you make with us in person, via phone orelectronic communications like email or facsimile. These terms also apply to all travellers in yourbooking and to any guest services booked for individuals in the group.
In these terms and conditions, winter season means the period from November 23 to March 31.
ENQUIRIES, QUOTES AND RESERVATIONSAll enquiries, quotes and reservations for properties managed by All About Furano can be madethrough emails or phone calls to our company.
Emails :reservation@allaboutfurano.com / info@allaboutfurano.com
info@hotelfurano.com / booking@furano.com / info@furanohouse.com
Phone :
+81-(0)167-22-3667+81-(0)80-9619-8885
All quotes for accommodations and services are valid for 7 days and subject to availability.
Quoted prices can be varied without notice after 7 days period. Services quotes are based on
prices supplied by our preferred agents, having been vetted by All About Furano to meet ourservice standards.
CONFIRMATION AND SECURING A BOOKING
Until acknowledged in the booking notice issued by All About Furano or our preferred agents,
the status is not confirmed. Reservation is treated to have been cancelled if payment towards
accommodation bookings is not received in accordance with the booking notice. Upon receipt ofthe booking notice, you acknowledge and accept our booking terms and conditions.
PRICES
All prices are subject to availability and can be withdrawn or varied without notice. The price isonly guaranteed when it is paid in full. Please note that prices quoted are subject to change. Pricechanges may occur by reason of matters outside our control which increase the cost of the
product or service.
In case of reservation not to include the expenses for lighting and fuel such as long-term stays,
additional charge may incur based on status of usage. Such charges include, but not limited to,charges for cost of cleaning, heating or snow clearing.
PAYMENT DETAILS（BOOKINGS FOR WINTER SEASON）
All bookings must be paid in full 60 days prior to arrival, unless otherwise specified in booking
notice. Reservations made within 60 days of arrival must be paid in full within 7 days frombooking.
Payment must be in JAPANESE YEN either via bank transfer, credit card or cash. Bank transfer
is not available for bookings made within 14 days of arrival.
PAYMENT DETAILS（BOOKINGS FOR OTHER THAN WINTER SEASON）
All bookings must be paid in full at the time of reservation unless otherwise specified inquotation notice.
Payment must be in JAPANESE YEN either via bank transfer, credit card or cash. Bank transfer
is not available for bookings made within 14 days of arrival.

Booking notice will be issued after confirmation of payment settlement subject to availability ofaccommodation. When accommodation is not available at the time of confirmation of payment
settlement, payment will be refunded to the guest in full.
PROMOTIONAL & CAMPAIGN POLICY
Promotional and campaign pricing (e.g. Earlybird bookings) will be subject to different
conditions as laid out at the time of booking. This policy will override standard booking policies.
Please check details with description in our websites and/or our emails in which promotional andcampaign information is publicized.
PROPERTY DAMAGE
The guest in any All About Furano property shall pay in full for any damage outside normal wear
and tear. This includes breakage to or loss of items such as plates, glasses or lamps and any
damage against the property. All About Furano will do an inspection of the property upon checkout, however, any breakage, loss or damage must be reported to staff as soon as possible. All
damages shall be paid in full even if it is found after the check-out.
NO SMOKING POLICYAll All About Furano properties maintain a strict “NO SMOKING policy” within the building.
Should any guest or lessee be found violating this policy, an immediate 100,000 JPY fine inaddition to cleaning cost of the property will be imposed and management reserves the right toevict the guest or lessee without notice or refund. 100,000 JPY fine in addition to cleaning cost of
the property will be imposed even if it is found after the check-out.
PETS
All All About Furano properties hold a “NO PETS policy”. As such, any guest or lessee found tobe holding a pet inside a property will be imposed a fine in addition to cleaning cost of theproperty and management reserves the right to evict the guest or lessee without notice or refund.
Such fine and cleaning cost of the property will be imposed even if it is found after the check-out.
CANCELLATIONSACCOMMODATION CANCELLATION POLICY
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of thebooking, regardless of whether stay has commenced. Fees and extra charges will apply where abooking is changed. Where we incur any liability to service provider etc. for a cancellation fee or
charge for any booking which you cancel or change, you agree to indemnify us for the amount ofthat fee or charge. This applies to fees set by service providers. You will be required to pay adeposit when booking.
WINTER : ACCOMMODATION CANCELLATION POLICY
a. Cancellation made before 60 days period prior to arrival (not including arrival date), is subject
to a cancellation fee of up to the Deposit Amount.
b. Cancellation made within 60 days period prior to arrival (not including arrival date), is subject
to a cancellation fee of up to 100% of the cost of the booking.
This amount can not be used towards another booking for neither same season nor next season.
Accommodation cancellation policy will also apply to any winter season booking in addition tothis policy.
SPRING, SUMMER & AUTUMN : ACCOMMODATION CANCELLATION POLICY
All cancellation made after receipt of the booking notice is subject to a cancellation fee of up to
100% of the cost of the booking under any circumstances. Accommodation cancellation policy
will also apply to any spring, summer & autumn season booking in addition to this policy.

ACCOMMODATION CHANGES OR AMENDMENTS
Changes to a booking, such as property change, date change or number of persons, are subject toavailability and are not confirmed until expressly written or emailed by All About Furano. Anychange resulting in reducing the number of nights or change of property is treated as acancellation as per above schedule. A change can be made to a booking only within the same
current season (winter & summer) but does not apply to moving to another season. Fees will
apply.
GUEST SERVICES CANCELLATION & AMENDMENT POLICY
Cancel and amendment policy varies by service provider. Please check with description in thebooking notice or ask to All About Furano about specific cancellation and amendment fees that
may apply to your booking.
EXTRA PERSONSAll properties managed by All About Furano have a set guest capacity and maximum guest
capacity. Booking numbers can not exceed the set guest capacity and maximum guest capacity.
Each extra guest beyond the booking number will incur a nightly surcharge.
RESERVATION
While highly unlikely, All About Furano and/or its agents reserve the right to change, modify orcancel a reservation or arrangement at any time. Should payment have been made, this will be
refunded to the guest in full. All About Furano and/or its agents also reserve the right to decline areservation at any time.
INSURANCEAll About Furano strongly advises that all guests purchase comprehensive travel insurance tocover themselves against medical expenses, personal accident, damage and loss of luggage,cancellation fees, etc.
PLEASE ENSURE YOU TAKE OUT TRAVEL INSURANCE AT TIME OF BOOKING TO
COVER ANY UNFORESEEN CIRCUMSTANCES THAT MAY RESULT IN
CANCELLATION.
PASSPORTS AND VISAS
Guests are responsible for arranging any necessary passports and visas. Japanese visa
requirements vary greatly for individual countries. Contact the Japanese consulate in yourcountry for more information. All About Furano is obliged to take copies of passports of all
guests under the notification of Japanese government. In case of guests having the Status ofResidence we take copies of Residence Cards. Other accompanied guests not having the Status ofResidence are required to submit passports. Copies of passports and Residence Cards are kept forthree years accompanied with the registration forms.
TRANSPORTATIONAll About Furano may include transfers to and from Furano in its bookings. All About Furano
accepts no responsibility for any delays, accidents or incidents that affect our customers. No
refunds of accommodation costs or any other related services will be given even if the customers
are unable to arrive on the day of predetermined booking including travel being impaired byweather conditions or other reasons.
WEATHER CONDITIONSAll About Furano can not be held responsible for weather conditions or snow conditions. No
accommodation booking can be cancelled or changed without fee or refunded on the basis of
weather conditions.

Be advised that weather, temperature and snow conditions can be hazardous and as such all
guests must be prepared for the prevailing environment both at inside and outside of the property.
In summer season, the risk of heat stroke increase with high temperature and humidity.
In winter season, build-up snow on roofs, icicles, ice on roads, walkways and steps are dangerous
and all guests are advised to be aware of the risks of falling snow loads and icicles and slippery
surfaces.
PARKINGThe numbers of cars which can be parked at the property are limited. Please provide theinformation of the type and the numbers of the cars that you would like to park onsite at the timeof reservation. Be advised that parking at some street is illegal, and the car may be towed in thatcase.
All About Furano and the house owners are not responsible for any accidents on the premises of
the accommodation facility or in the parking lot during your stay.
ITEMS LEFT AT ACCOMMODATION
The items left in our holiday apartments and houses will be disposed 2 months after we find suchitems after your departure. We will not be responsible to contact you to give the notice of theitems left or such items will be disposed.
Any foods, beverages, and items identified by us as so, will be disposed at the cleaning time
immediately.

PRIVACY POLICY (Holiday rental booking)
TERMS OF USE
LIMITED LIABILITY
You and your booking party hereby acknowledge and agree that you and your guests:(1) are solely responsible for your safety and the safety of your belongings during your stay at All
About Furano managed property; and(2) shall, except where prohibited by law, fully indemnify and hold harmless All About Furano,
any of its group companies and preferred agents and the officers, directors, employees,
shareholders or agents of any of them and the owner of the property reserved for or occupied by
you and your booking party, or any of the owner’s group companies and the officers, directors,
employees, shareholders or agents of any of them, against any and all liability and responsibility
for any physical accident, injury or harm and proprietary loss or damage of whatsoever natureand extent that may result to you or any member within your booking party or a third party inconnection with or as a result of your stay at All About Furano managed property, whether
resulting from any act or omission by any staff member of All About Furano or from the use of
the shuttle bus or any of other services, equipment and facilities provided by All About Furano or
its preferred agents, and whether in the property or other buildings or within or without the
grounds of property.
This indemnity includes:(1) any physical or financial damage or harm and any loss of property that is left in the aforesaid
property or on or about the grounds of property or in any vehicles or transport provided by All
About Furano; and(2) any business or economic loss and indirect or consequential loss such as lost reputation, lostbargain, lost profit, loss of anticipated savings or lost opportunity which may be suffered by youor any member of your booking party.
Neither All About Furano nor the owner of the property reserved for or occupied by you and yourbooking party shall be liable for any noise, nuisance or inconvenience suffered as a result of any
construction or similar work or snow cleaning work being carried out.
The total liability of All About Furano and the owner of the property shall in all cases, whether incontract, tort (including negligence or breach of statutory duty), misrepresentation, restitution orotherwise shall be limited to the price paid by you for your accommodation during the relevant
stay.
REGISTRATION FORM
At their arrival the guests will have to sign the registration form.
By signing this registration form, you, as the nominated guest responsible for your reservation,
irrevocably authorize All About Furano to deduct any outstanding accommodation charges,
vehicle transfers, ski and snowboard rental, lift passes, ski and snowboard school reservations
and any additional services arranged through All About Furano, in good faith, on your behalf;
and you accept responsibility for authenticity of the passports and financial responsibility for all
charges incurred by or on behalf of those guests whose passport details are contained in thisreservation.
Additional charges may be imposed on you for damage to any property caused by you or any
member of your booking party: in particular, any damage to the property reserved for or occupied
by you or your booking party, any loss of or damage to the contents thereof, and any items which
are found by All About Furano, either during or immediately after your stay, to have been
removed from the property. All About Furano will notify you via email or phone of such loss
and/or damage, and will charge you for the lost and damaged property and/or items on a
replacement cost basis plus any necessary and incidental expense incurred in the repair and/orreplacement thereof.
You and the members of your booking party hereby agree that you and they shall comply withthe terms and conditions of this registration form and all other rules relating to guests’ stay at any
All About Furano managed property as set out on our website and other manuals, and that All
About Furano is the managing agent for the property which has been booked in your name, or
which you and your booking party occupy.
IN THE EVENT THAT AT ANY TIME DURING THE BOOKING PERIOD, THE NUMBER
OF PEOPLE STAYING AT THE PROPERTY UNDER YOUR BOOKING EXCEEDS THE
NUMBER DISCLOSED TO ALL ABOUT FURANO, YOU WILL BE CHARGED AN
ADDITIONAL 100% OF THE NIGHTLY RENTAL CHARGE FOR EACH ADDITIONALUNDISCLOSED GUEST AND ALL ABOUT FURANO MAY IMMEDIATELY CANCELYOUR BOOKING WITHOUT REFUND WHEN IT EXCEEDS THE MAXIMUM CAPACITY
OF THE PROPERTY.
FOR THE ITEMS LEFT BEHIND AFTER THE CHECK OUT, THOSE ITEMS WILL BEDISPOSED BY ALL ABOUT FURANO. SHOULD IT COST ANY CHARGES FOR BEINGDISPOSED, THE FEES WILL APPLY.

You accept all these terms and conditions written above in full,when the reservation confirmation is issued.

パスポート呈示等のお願い
厚生労働省
日本政府は、法令に基づき、2005 年 4 月 1 日から「日本国内に住所を持たない外国人」の方の宿泊に際しては、＊氏名 ＊住所 ＊職業 等の記載に加えて＊国籍
及び ＊旅券番号 の記載とパスポートの呈示及びコピーを義務付けましたので、ご理解、ご協力をお願いいたします。

Request for Producing of Passports, etc. for Identification Purposes
Ministry of Health, Labor and Welfare
Since April 1, 2005, under the relevant laws and regulations, the Japanese Governmentis requiring “foreign nationals who do not possess an address in Japan” to provide their＊nationality and ＊passport number in addition to their ＊name, ＊address, and ＊occupation, etc. and produce and make a copy of their passport upon checking in at
lodgings. Your understanding and cooperation is appreciated.