Contents
Order-Taking Type Customized Tour Contract Section - ............................................ 0
Chapter 1 - General Provisions ............................................................................ 1
Chapter 2 - Conclusion of the Tour Contract ...................................................... 2
Chapter 3 - Alteration of the Contract................................................................. 7
Chapter 4 - Cancellation of the Contract............................................................. 9
Chapter 5 - Contracts with Organizations and Groups .................................... 13
Chapter 6 - Administration of Itinerary ............................................................ 15
Chapter 7 - Responsibility ................................................................................. 16
Rules of Special Compensation ................................................................................. 22
Chapter 1 - Payment of Compensation Money, etc. .......................................... 22
Chapter 2 - Cases where Compensation, etc. is not Paid ................................. 26
Chapter 3 - Types of Compensation, etc. and Amounts Payable ..................... 28
Chapter 4 - Occurrence of Accident and Procedures for Requesting Payment
of Compensation, etc. ............................................................................................ 33
Chapter 5 - Compensation for Damage to Personal Belongings...................... 35
Schedule I (related to Article 5 - 05.01) .............................................................. 40
Schedule II (related to Article 7- 07.01, 07.03, and 07.04) ............................... 40

0- Order-Taking Type Customized Tour Contract Section Chapter 1
Article 1--

General Provisions

Scope of Application

The Contract of our Company (hereinafter to be referred to as "We," "Us," or "Our"as the case may be) concerning the Order-Taking Type Customized Tour
(hereinafter referred to as "Customized Tour") to be concluded with the Traveler
shall be based on this Contract under the following terms and conditions. In casethere is any matter not stipulated in this Contract, ordinance or generally
established practice shall be applied.
1.1.

In the case that we conclude a Special Contract with the Traveler in writing

without violating the relevant law or harming the interest of the Traveler, such a Special
Contract shall be given priority, notwithstanding the provision of the preceding
Paragraph 01.01.
Article 2
2.1.

-

Definition of Terminology

In this Contract, " Customized Tour" shall mean such Tours as those for which we

prepare at the request of the Traveler travel plans including the destination and itinerary,type of transport and contents of accommodation service to be offered to the Traveler aswell as the Tour Price payable to us by the Traveler and which shall be implemented asplanned.
2.2.

In this Contract, "Inland Trip" shall mean trips planned for travel within Japan

only, and "Overseas Trip" shall mean those trips other than inland trips.
2.3.

In this Section, "Communication Contract" shall mean the Customized Tour

Contract, which is concluded with the card member of the credit card company affiliatedwith us (hereinafter referred to as the "Affiliated Company") by subscription throughtelephone, mail, facsimile, or other means of communication, subject to prior consent of
the Traveler regarding the settlement of the obligation or liability held by us, such as theTour Price, etc., under the Customized Tour Contract, on or after the due date of suchobligation or liability according to the separately provided card membership rules of theAffiliated Company and also subject to payment of the Tour Price, etc. payable under thesaid Customized Tour Contract by the methods specified in 12.02, the latter Paragraph of
16.01, and 19.02 hereunder.

1

2.4.

In this Section, "Electronically Consented Notice" shall mean a notice issued in

acceptance of the subscription for the Contract, and is conducted by means oftransmission, among the methods utilizing information-communication technologies, via
telecommunication lines connecting the computer, facsimile, telex or telephone(hereinafter referred to as the "Computer, etc."), used by us connected to the Computer,etc. used by the Traveler.
2.5.

In this Contract, "Date Card Used" shall mean the date when the Traveler or our

Company is obligated to pay the Tour Price, etc. or execute refundable liability under the
Customized Tour Contract.
Article 3-Contents of Tour Contract

03.01. We undertake to make arrangements and administer the itinerary under the
Customized Tour Contract so that the Traveler may be provided with transport, transport
and accommodation which are offered by accommodation facilities, and other services
concerning the Tour (hereinafter referred to as the "Tour Service"), according to theitinerary set by us.
Article 4-

Business Agent

04.01. There are cases where we may engage other travel agents, professional arrangers
or other helpers inside or outside Japan to make arrangements in whole or in part on ourbehalf for the execution of the Customized Tour Contract.

Chapter 2
Article 5
5.1

-

-

Conclusion of the Tour Contract

Delivery of the Customized Plan Document

Upon receipt of a request from the Traveler about to subscribe to us for the

Customized Tour Contract, we will deliver to the Traveler, unless prevented due tobusiness-related reasons, the document describing the contents of our Customized Travel
Plan prepared at the request of the Traveler, such as the itinerary, contents of tour service,
Tour Price, and other conditions concerning the travel to be undertaken.
5.2

There are cases where we will specify in the Customized Document of the preceding

Paragraph the amount of our handling charge for the Customized Travel Plan (hereinafter
to be referred to as the "Planning Charge") as a breakdown of the Tour Price.

2

Article 6
6.1.

-

Subscription for the Tour Contract

The Traveler who wishes to subscribe for our Customized Tour Contract

concerning the contents of the Travel Plan described in the Plan Document of thepreceding Article 05.01, will be required to fill in the necessary information on the
Application Form designated by us (hereinafter referred to as the "Application Form")and submit it to us together with the Application Fee in the amount separately specified
by us.
6.2.

Notwithstanding the provision of the preceding Paragraph 06.01, the Traveler, whowishes to subscribe for our Communication Contract concerning the contents of the Travel
Plan described in the Plan Document of the preceding Article 05.01, will be required to
notify us of his/her membership number and other information.
6.3.

The Application Fee specified in 06.01 above, shall be treated as part of the TourPrice (including the Planning Charge specified as a breakdown of the said Tour Price),or the Cancellation Charge or the Penalty.
6.4.

In the case that the Traveler participating in the Customized Tour requires special

attention, the said Traveler will be asked to mention such a request to us at the time of
application for the Tour Contract. In this case we shall try to accommodate such a request
as far as possible.
6.5.

Any expenses incurred as a result of special arrangements made at the request of

the Traveler under the preceding Paragraph 06.04 shall be borne by the said Traveler.
Article 7-

Rejection of the Conclusion of the Contract

07.01. There following are cases where we may decline to conclude the Customized Tour
Contract:(1) In the case that the Traveler subscribing for the Tour is likely to cause trouble to other
Travelers or hinder smooth implementation of the Tour for the group.

(2) In the case that there is any inconvenience on our side which is related to our business.
(3) When the Communication Contract is about to be concluded, if the Traveler is unable
to settle in part or in whole the liability related to his/her Tour Price, etc. as stipulated in
the card membership rules of the Affiliated Company, due to such causes as the credit3

card held by the Traveler is found invalid.

4Article 8
8.1.

-

Conclusion of the Tour Contract

The Customized Tour Contract shall be considered concluded when we haveaccepted the conclusion of the Contract and have received the Application Fee specified
in 06.01.
8.2.

Notwithstanding the provision of the preceding Paragraph08.01, theCommunication Contract shall be considered concluded when we send out a notice to theeffect that we accept the conclusion of the Contract, except when an electronic notice of
acceptance is sent out for the said Contract, in which case the Contract shall be considered
concluded when the said electronic notice has reached the Traveler.
Article 99.1.

-

Delivery of Contract Document

We will deliver to the Traveler a document (hereinafter referred to as the "Contract

Document") with details regarding the itinerary, contents of the Tour Service, Tour Price,and other conditions of the Tour as well as matters concerning our responsibility for the
Tour, promptly after the Tour Contract has been concluded as defined in the preceding
Article 8.
9.2.

In cases where we have specified the amount of the Planning Charge in the Plan

Document prepared as per 05.01, we shall also specify the said amount in the Contract
Document of the preceding Clause 09.01.
9.3.

The scope of the Tour Service involving our responsibility to make arrangements

and administer the itinerary under the Customized Tour Contract shall be based on thedescription of the Contract Document of the preceding Paragraph 09.01.

5

Article 10-

Determinate Document

10.1. In the case that it is not possible to state the determinate itinerary or the namesof transport or accommodation facilities in the Contract Document specified in thepreceding Article 09.01., we shall list on a limited basis in the Contract Document thenames of facilities scheduled for accommodation and the names of transport facilities
important in the Travel Plan, and we shall deliver a document with descriptions ofdeterminate conditions (hereinafter referred to as the "Determinate Document"), after wehave delivered the said Contract Document on or before the date specified in the said
Contract Document but no later than the day immediately preceding the starting date of
the Tour (or the starting date of the Tour in cases where subscription for the Customized
Tour Contract is made on and after the 7th day counted backward from the day
immediately preceding the starting date).
10.2. In the case of the preceding Paragraph 10.01., when an inquiry is received fromthe Traveler who wishes to confirm the condition of arrangements, we shall respondpromptly and properly to such an inquiry. even before the delivery of the Determinate
Document to the said Traveler.
10.3.

In the case that the Determinate Document has been delivered as specified in

10.01., the scope of the Tour Service involving our responsibility to arrange andadminister the itinerary shall be limited to the scope described in the said Determinate
Document.
Article 11-

Method of Utilizing Telecommunication Technology

11.1. When we have provided the Traveler, with his/her prior consent, with details to
be stated in the document, the Contract Document, or the Determinate Document, at thetime when he/she is about to conclude the Customized Tour Contract, such as the itinerary,contents of the Tour Service, the Tour Price, other conditions of the Tour, and our
responsibility (hereinafter in this Article referred to as the "Described Details"), by meansof utilizing telecommunication technology instead of delivering the said document to thesaid Traveler, we shall confirm that the Described Details have been recorded on the fileequipped in the communication equipment used by the Traveler.
11.2

In the case of the preceding Paragraph 11.01., when the communicationequipment used by the said Traveler is not equipped with a file for recording the
Described Details, we shall record the Described Details on the file (confined for
exclusive use of the said Traveler) equipped in the communication equipment being
used by us and confirm that the said Traveler has viewed the Described Details.

6Article 12-

Tour Price

12.1. The Traveler will be required to pay to us the Tour Price for the amount specified
in the Contract Document on or before the date described in the Contract Document prior
to the starting date of the Tour.
12.2.

When the Communication Contract has been concluded, we shall receive paymentof the Tour Price in the amount specified in the Contract Document by the credit card of
the Affiliated Company without obtaining the Traveler's signature on the designatedvoucher. In this case, the date the card is used shall be considered as the date the Tour
Contract is concluded.

Chapter 3
Article 13
13.1.

-

-

Alteration of the Contract

Alteration of Contract Contents

The Traveler may request us to change the contents of the itinerary or tour service

or other contents of the Customized Tour Contract (hereinafter to be referred to as the"Tour Contents"), in which case we shall try to accommodate such requests of the Traveler
as far as possible.
13.2. In case there arise such causes beyond our control as act ofprovidence,
maelstrom of war, civil commotion, suspension of Tour Services like transport andaccommodation facilities, orders from government and other public agencies, transport
service not based on our original transport plan, and other causes, and when it isconsidered unavoidable in order to effect the safe and smooth implementation of the Tour,
we may be required to change the itinerary, contents of the Tour Service, and othercontents of the Customized Tour Contract (hereinafter referred to as the "Contract
Contents") by explaining promptly to the Traveler beforehand the reasons due to theuncontrollable nature of such causes and the correlation between such causes andsubsequent changes, except at the time of emergencies, in which case, when unavoidable,
we shall explain to the Traveler after the changes have been made.

7

Article 14-

Alteration of Tour Price

14.1. In case the transport fare and charge applicable to the transport facilities being
used for the implementation of the Customized Tour (hereinafter in this Article referred
to as the "Applicable Fare and Charge") are increased or reduced considerably beyond thelevel normally assumed, due to significant changes in economic and other conditions,compared with the Applicable Fare and Charge made public as effective rates at the time
when the Plan Document for the Customized Tour was delivered, we shall be allowed toincrease or reduce the amount of the Tour Price within the range of the amount thusincreased or reduced.
14.2.

In the case that we increase the Tour Price as provided in the preceding Paragraph14.01., we shall inform the Traveler to that effect on or before the 15th day counted
backward from the day immediately preceding the starting date of the Tour.
14.3. In the case that the Applicable Fare and Charge are reduced as provided in 14.01.,
we shall decrease the Tour Price by the amount thus reduced in accordance with theprovision of the said Paragraph.
14.4

If any change in the contents of the Tour Contract according to the provisions of

the preceding Article 13 causes any decrease or increase to accrue in the expense
required for the implementation of the Tour (including the cancellation charge or penalty
for the Tour Service unreceived due to the change in the contents of the said Contract,and/or other expenses already paid or payable from now), we may change the Tour Pricewithin the range of the amount reduced or increased when the Contract Contents
are changed (except when such changes are caused by a lack of seats in the transportfacilities or rooms in the accommodation or other facilities despite the relevant Tour
Service provided by the transport and accommodation facilities).
14.5

When we have stated in the Contract Document that the Tour Price varies with

the number of persons utilizing the transport and accommodation facilities, and when thenumber of persons participating in the Tour has been changed due to the causes not
attributable to us after the conclusion of the Customized Tour Contract, there are cases
where the amount of the Tour Price will be changed as described in the Contract
Document.

8Article 15
15.1.

-

Change of Traveler

The Traveler who has concluded the Customized Tour Contract may assign his/her

status under the said Contract to a third party, subject to our consent.
15.2.

In cases where the Traveler wishes to obtain our consent as provided in thepreceding Paragraph 15.01, the said Traveler will be required to fill in the necessary
information on the form designated by us and submit it to us together with the handlingfee of the designated amount.
15.3. The assignment of the status under the Contract, as provided in 15.01., shall takeeffect when approved by us and the third party who has acquired the status under the
Tour Contract. The third party shall hereafter inherit all the rights and obligations
concerning the said Customized Tour Contract concluded by the Traveler.

Chapter 4
Article 16--

Cancellation of the Contract

Traveler's Right to Cancel the Contract

16.1. The Traveler may cancel at any time the Customized Tour Contract by paying to
us the cancellation charge specified in Schedule I. However, when we clearly indicate
cancellation charges and penalties specified by transport and accommodation facilities
and other expenses required for the cancellation of contracts pertaining to travel services
with transport and accommodation facilities (hereinafter to be collectively referred to as“transport and accommodation facilities cancellation charges, etc.”) in the Customized
Plan Document as is pursuant to Article 5 Paragraph 1 with attached vouchers, theamount of cancellation charges shall, in the case that the Traveler cancels the Customized
Tour Contract before the start of the tour, be within the total amount of transport andaccommodation facilities cancellation charges, etc. already paid or payable by us fromnow to transport and accommodation facilities, notwithstanding the amount ofcancellation charges specified in Schedule I. In the case that the said Traveler wishes tocancel the Communication Contract, we shall accept payment of the cancellation charge
as stipulated in this paragraph by using the card of the Affiliated Company withoutobtaining the said Traveler's signature on the designated voucher.
16.2.

The Traveler may cancel, in the following cases, the Customized Tour without

paying the cancellation charge before the start of the Tour, notwithstanding the provisionof the preceding Paragraph 16.01:

9

(1) When the Contract Contents have been changed by us, but limited to only such cases
as the changes listed in the left column of Schedule II and other important changes.
(2) When the Tour Price has been increased under the provision of 14.01.
(3) When there arise such causes as act of providence, maelstrom of war, civil commotion,suspension of Tour Services like transport and accommodation facilities, orders fromgovernment and public agencies, and other causes, which have disabled the safe andsmooth implementation of the Tour or have increased the potential of disabling the Tour
to an extreme extent.
(4) When we have failed to deliver the Determinate Document to the Traveler on or before
the date specified in 10.01.
(5) When the implementation of the Tour has been precluded as scheduled according to
the itinerary described in the Contract Document due to causes attributable to us.
16.3. When the Traveler has been unable to receive the Tour Service as described in theContract Document after the start of the Tour due to causes not attributable to him/her
or when we have informed him/her to that effect, the said Traveler may cancel theContract for that portion of the Tour Service that he/she has been unable to receive,
without paying the cancellation charge, notwithstanding the provision of 16.01.
16.4. In the case of the preceding Paragraph 16.03, we shall refund to the Traveler the
portion of the Tour Price related to the portion of the Tour Service that has become
unavailable. However, when the preceding case is not due to a cause attributable to us,
we shall pay a refund to the said Traveler after deducting from the said amount thecancellation charge, penalty and other amount already paid or the amount related to theexpenses payable from now for the said Tour Service.
Article 17 - Our Right to Cancel the Contract - Cancellation before the Start of the Tour

17.1.

There are cases as follows where we will cancel the Customized Tour Contract

before the start of the Tour by explaining to the Traveler the reason for the cancellation:(1) In cases where the Traveler is considered unbearable to participate in the said Tourdue to illness, absence of a necessary helper or other causes.
(2) In cases where the Traveler is likely to cause trouble to other Travelers or interfere

10with the smooth implementation of the Tour as a group.
(3) In cases where the Traveler has requested extra burden with regards to the contentsof the Contract beyond a reasonable range.
(4) In cases where it is extremely likely that the Tour conditions required for
implementation of the Tour as described at the time of the conclusion of the Contract,such as the amount of snowfall necessary for a ski Tour, may disable the tour.
(5) In cases where there arise such causes beyond our control as act of providence,
maelstrom of war, civil commotion, suspension of Tour Services like transport andaccommodation facilities, orders from government and public agencies, and other causes,
which disable the safe and smooth implementation of the Tour as scheduled according to
the itinerary described in the Contract Document, or which are extremely likely to disable
the Tour.
(6) When the Communication Contract is concluded, in the case that the Traveler
becomes unable to settle in part or in whole his/her liability relating to the Tour Price, etc.
as provided in the card membership rules of the Affiliated Company due to such causes
as the credit card held by the Traveler becomes invalid.
17.2. In the case that the Traveler does not pay the Tour Price by the due date specified
in the Contract Document as provided in 12.01, the Traveler will be considered to havecancelled the Customized Tour Contract on the day immediately following the said due
date. In this case, the said Traveler will be required to pay a penalty of the amount equal
to the cancellation charge specified in 16.01.
Article 18
18.1.

-

Our Right to Cancel - Cancellation after the Start of the Tour

There are cases as follows where we may cancel part of the Customized Tour

Contract even after the start of the Tour by explaining to the Traveler about the reason
for the cancellation:(1) In cases where the Traveler is unbearable to continue the Tour due to the absence ofa necessary helper or other causes.
(2) In cases where the Traveler interferes with the safe and smooth implementation of thesaid Tour by not following the instructions given by our Tour Escort or other staff toimplement the Tour safely and smoothly or disrupting the disciplinary order of the group
activity by physically assaulting or threatening the said staff or other Travelers.

11(3) In cases where there arise such causes beyond our control as act of providence,
maelstrom of war, civil commotion, suspension of Tour Services like transport andaccommodation facilities, orders from government and public agencies, and other causes,
which have disabled the safe and smooth implementation of the Tour.
18.2.

In the case that we have cancelled the Customized Tour Contract under theprovision of the preceding Paragraph 18.01, the Contractual relationship between our
Company and the Traveler ceases to exist only to the future. In this case, it will beconsidered that our liability related to the Tour Service already provided to the Traveler
has been redeemed effectively.
18.3. In the case of the preceding Paragraph 18.02, we shall refund to the Traveler theamount remaining after deducting the cancellation charge, penalty charge and any otheramount already paid or the amount related to the expenses payable from now for the said
Tour Service from the amount covering the portion of the Tour Service which has not yet
been offered to the Traveler out of the Tour Price.
Article 19
19.1-

Refund of the Tour Price

We shall refund to the Traveler the amount due in case there accrues a refundable

amount due to the Traveler due to the reduction of the Tour Price under the provisions
set forth from 14.03 through 14.05 or due to cancellation of the Customized Tour
Contract under the provisions of the preceding three Articles from Article 16
through Article 18, within 7 days reckoned from the day immediately following the dateof cancellation in the case of a refund due to cancellation before the start of the Tour, or
within 30 days reckoned from the day immediately following the last day of the Tour
which is stated in the Contract Document in the case of a refund due to the reduction of
the Tour Price or cancellation after the start of the Tour.

12

19.2

In the case that the Communication Contract has been concluded with theTraveler, we shall pay a refund to the Traveler according to the card membership rulesof the Affiliated Company if there accrues a refundable amount due to him or her due toreduction of the Tour Price under the provisions set forth from 14.03 through 14.05 ordue to cancellation of the Communication Contract under the provisions of thepreceding three Articles from Article 16 through Article 18. In this case, we shall notify
the Traveler of the refundable amount due within 7 days reckoned from the day
immediately following the date of cancellation in the case of a refund due tocancellation before the start of the Tour, or within 30 days reckoned from the day
immediately following the last day of the Tour which is stated in the Contract
Document in the case of a refund due to the reduction of the Tour Price or cancellation
after the start of the Tour. The day when we have notified the Traveler shall beconsidered as the date of using the card.
19.3

The provisions of the preceding two Paragraphs, 19.01 and 19.02, shall not prevent

the Traveler or our Company from exercising the right to claim compensation fordamage under the provision of Article 28 or Article 31.01 hereto.
Article 20-

Arrangement for Return Trip after Cancellation of the Contract

20.1. In the case that we have cancelled the Customized Tour Contract after the start of
the Tour under the provision of Article 18.01 (1) or 18.03, we shall undertake
arrangements for the Tour Service needed for the Traveler to return to the departure
place of the said Tour at the request of the Traveler.
20.2. In the case of the preceding Paragraph 20.01, all the expense required for the return
trip to the departure place shall be borne by the Traveler.

Chapter 5
Article 21--

Contracts with Organizations and Groups

Contracts with Organizations and Groups

21.01. We shall apply the provisions of this Chapter to the conclusion of the Customized
Tour Contract in cases where we receive subscriptions from two or more Travelers who
are to travel the same route at the same time, provided that each Traveler appoint a
responsible representative (hereinafter referred to as the "Contract Representative").

13

Article 22
22.1.

-

Contract Representative

Unless a Special Contract is concluded, we shall consider the Contract

Representative as the person holding all the power of representation concerning theconclusion of the Customized Tour Contract for the Travelers who compose his/herorganization or group (hereinafter referred to as the "Constituent Member"), and we shallhandle transactions concerning the Tour business related to the said organization orgroup and the business of Article 26.01 with the said Contract Representative.
22.2. The Contract Representative will be required to submit a list of the Constituent
Members on or before the date set by us.
22.3.

We shall not be held responsible for the liabilities or obligations which theContract Representative assumes to the Constituent Members at present or the liabilities
or obligations which the Contract Representative is expected to assume in the future.
22.4.

In the case that the Contract Representative does not accompany his/herorganization or group during the Tour, one of the Constituent Members appointed by theContract Representative beforehand shall be considered by us as the Contract
Representative after the start of the Tour.
Article 23
23.1.

-

Special Rule of the Conclusion of the Contract

When we conclude the Customized Tour Contract with the Contract

Representative, there are cases where we accept the conclusion of the Customized Tour
Contract without receiving payment of the Application Fee, notwithstanding theprovision of Article 26.01.
23.2

When we conclude the Customized Tour Contract with the Contract

Representative without receiving payment of the Application Fee under the provision of
the preceding Paragraph 23.01, we shall deliver to the Contract Representative a
Document written to that effect, and the Customized Tour Contract shall be considered
concluded when we have delivered the said Document to the Contract Representative.

14

Chapter 6
Article 24--

Administration of Itinerary

Administration of Itinerary

24.01. We shall make efforts to secure the safe and smooth implementation of the travel
for the Traveler and to carry out the following services for the Traveler, except when we
have concluded with the Traveler a Special Contract which differs from these services:(1) In cases where it is considered that the Traveler may not be able to receive the Tour
Service during the Tour, to take necessary measures to ensure that the Traveler will
receive the Tour Service as specified in the Customized Tour Contract.
(2) In cases where it becomes unavoidable to alter the contents of the Tour Contract
despite the measures taken as described in the preceding Paragraph, to makearrangements for alternative services. If the itinerary of the Tour is to be changed, weshall make efforts to make the alternative itinerary after the change measure up to the
purport of the original itinerary. Also in cases where we are required to change thecontents of the Tour Services, we shall try to minimize alterations of the Contract
Contents by making the contents of the Tour Service after the change as close to theoriginally planned contents as possible.
Article 25-

Instructions of Our Company

25.01. The Traveler will be required to follow the instructions of our Company while theTour is conducted as a group during the Tour from its start to its finish, in order toimplement the Tour safely and smoothly.
Article 26-

Services of Tour Escorts, Etc.

26.1. There are cases where we shall ask Tour Escorts or others to accompany the Tour,
depending on the contents of the Tour, and handle the services described in the respective
Paragraphs of Article 24 in whole or in part or any other services which we consider
necessary in connection with the said Customized Tour.
26.2.

The service hours for the said Tour Escorts or others to engage in the services

described in the preceding Paragraph 26.01 shall be in principle from 8:00 to 20:00.

15

Article 27-

Protective Measures

27.01. In the case that a situation arises where we consider the Traveler to be in acondition requiring protection due to sickness, injury, ect. during the travel, we may takethe necessary measures. In these cases, if the cause is not blamed on us, the expenditure
required for the said measures shall be borne by the said Traveler and shall be payable
by the Traveler on or before the date set by us by the method designated by us.

Chapter 7
Article 28--

Responsibility

Responsibility of Our Company

28.1. We shall be responsible for compensating for the damage caused to the Traveler
intentionally or negligently by us or by our agent (hereinafter referred to as the "Business
Agent") who has been engaged by us to make arrangements on our behalf under theprovision of Article 4, but limited only to cases when notice has been given to us within
two years from the day immediately following the day when the damage occurred.
28.2.

In cases where the Traveler has suffered damage due to causes beyond the controlof our Company or our Business Agent, such as acts of providence, maelstrom of war, civilcommotion, suspension of Tour Services like transport and accommodation facilities,
orders from government and other public agencies, and others causes, we shall not beheld responsible for compensation except in the case of the preceding Paragraph 28.01.
28.3. Regarding damage caused to baggage as described in 28.01, notwithstanding theprovision of the said Paragraph, we shall compensate the Traveler up to ¥150,000 as a
maximum amount per Traveler (except in cases where the damage has been caused by us
intentionally or by gross negligence), only in cases where we have been notified of thedamage within 14 days in the case of inland trips and within 21 days in the case ofoverseas trips, counted respectively from the day immediately following the day when thedamage has occurred.
Article 29
29.1.

-

Special Compensation

We shall pay compensation and a solatium of the amount set beforehand fordamage caused to the life, body or baggage of the Traveler while he/she is participating
in a Customized Tour, in accordance with the provision of the separate Rules of Special
Compensation, regardless of whether or not the damage has been caused due to our
responsibility under the preceding Article 28.01.

16

29.2.

In cases where we are responsible under the provision of the preceding Article

28.01 for the damage caused as described in the preceding Paragraph 29.01, thecompensation money payable by us within the limit of the amount of compensation money
payable based on the said responsibility according to the preceding Paragraph29.01 shall be considered as the compensation money for the said damage.
29.3. In such a case as provided in the preceding Paragraph 29.02, our responsibility to
pay the indemnity based on the provision of 29.01 shall be reduced by the amount equal
to the compensation money payable by us under the provision of the preceding Article
28.01 (including the indemnity considered as the compensation money according to theprovision of the preceding Paragraph 29.02).
29.4.

The Subscription Type Package Tour which we implement by collecting a separate

Tour Price from the Traveler participating in our Customized Tour shall be handled aspart of the contents of the Customized Tour Contract.
Article 30-

Guarantee of Itinerary

30.1. In the case that a serious alteration is made to the Tour Contents described in theleft column of Schedule II (except the alterations described in each of the following
instances (excluding alterations caused by the lack of seats in the transportation
facilities or the lack of rooms in the accommodation or other facilities despite the fact thatthe said Tour Service is provided by the transport and accommodation facilities)), we shall
pay compensation money for such alterations which is equal to or in excess of the amountreached by multiplying the Tour Price by the percentage specified in the right column ofthe said Schedule within 30 days counted from the day immediately following the last
day of the Tour, except in cases where it is clear that we will bear the responsibility under
the provision of Article 28.01 regarding the said alterations.
(1) Alterations due to the following causes:(a) Act of providence.
(b) Maelstrom of war.
(c) Civil commotion.
(d) Orders from government and other public agencies.
(e) Suspension of Tour Services like transport and accommodation facilities.
(f) Offering a transport service not based on the original travel plan.
(g) Measures required to ensure the safety of the life or body of the Tour Participants.

17

(2) Alterations relating to the portion altered following the changes made to theCustomized Tour under the provision of Article 13.01 and those relating to the portion
cancelled due to the cancellation of the Customized Tour Contract based on the provisions
from Article 16 through Article 18.
30.2. The maximum amount of compensation money payable by us for the alteration
shall be the amount reached by multiplying the Tour Price per Traveler for the
Customized Tour by the percentage set by us in excess of 15%. However, in the case thatthe amount of compensation money payable per Traveler for the Customized Tour falls
below ¥1,000, we shall not pay the compensation money for the alteration.
30.3. In the case that it becomes clear that we are liable for the said alteration, basedon the provision of Article 28.01 after we have paid compensation money for the alterationin accordance with the provision of 30.01, the Traveler will be required to reimburse to
us the compensation money paid for the said alteration. In this case, based on theprovision of the same Paragraph, we shall pay the balance by offsetting the amount of thecompensation money payable by us by the amount of the compensation money for thealteration that is refundable by the Traveler.

Article 31-

Responsibility of the Traveler

31.1. In the case that we have suffered damage due to the willfulness or fault of theTraveler, the said Traveler will be required to compensate us for the damage.
31.2. When the Traveler concludes the Customized Tour Contract, the Traveler will be
required to try to understand the contents of the Customized Tour Contract, such as theright and obligation of the Traveler, etc., by utilizing the information provided by us.
31.3.

In order for the Traveler to smoothly receive the Tour Service described in theContract Document after the start of the Tour, the Traveler will be required to report
promptly to us, our business agent or the provider of the said Tour Service at the Touring
point if and when the Traveler realizes that a Tour Service different from the Contract
Document has been offered.

18

Chapter 8 Article 32.

-

Compensation Business Guarantee Bonds
Compensation Business Guarantee Bonds

32.1. We are the Security Member of the AII Nippon Association of Travel Agents (locatedattanakayama bill 20-1-4 Chome Toranomon Minatoku Tokyo) .
32.2 The Traveler or the Constituent Member, who has concluded the Package Tour Contract
with us, is entitled to receive reimbursement from the Compensation Business Guarantee
Bonds deposited by the All Nippon Association of Travel Agents which is described in thepreceding Paragraph 31.01, up to the maximum amount of compensation is eleven million
yen, in connection with the claim arising from the said transaction.
32.3. As we have paid our share of the Compensation Business Guarantee Bonds to the All Nippon
Association of Travel Agents in accordance with the provision of the first Paragraph of the
Article 22.10 of the Travel Agency Law, we have not deposited the Business Guarantee Bonds
based on the first Paragraph of Article 7 of the Travel Agency Law.
-------------------------------------------------------------------------------------------------------------------------

Schedule I-

Cancellation Charge (relating to Article16.01)

1.

Cancellation Charges relating to Inland Trips
Classification(1)Customized Tour Contract

Cancellation Charge(a) In a case other than the following cases from (b) through (f) (butAmount equal tolimited to cases where we have specified the amount of the Planningthe

Charge in the Contract Document)

Planning Charge(b) If the Contract is cancelled on or after the 20th day (the 10th day in Not more than 20%
the case of a day trip) counted backward from the day immediatelyof the Tour Price

preceding the starting day of the Tour (except the following cases from(c) through (f))(c) If the Contract is cancelled on or after the 7th day counted backward

Not more than 30%

from the day immediately preceding the starting day of the Tour (except of the Tour Pricethe following cases from (d) through (f))(d) If the Contract is cancelled on the day immediately preceding thestarting day of the TourNot more than 40%(e) If the Contract is cancelled on the very day when the Tour starts

Not more than 50%of the Tour Priceof the Tour Price(f) If the Contract is cancelled after the start of the Tour or the Traveler Not more thandoes not participate in the Tour without notice
100% of the Tour
Price
Note:

The amount of the cancellation charge shall clearly be specified in the Contract

Document.

19

Schedule II-

Compensation Money for Alterations(relating to Article 30.01)

Alterations Requiring Payment of Compensation Money

Percentage per Case (%)
Before the start

After the start ofof the Tourthe Tour(1) Alterations of the starting day or last day of the Tour

1.5

3.0

described in the Contract Document(2) Alterations of sightseeing spots or sightseeing

1.0

2.0

1.0

2.0

1.0

2.0

1.
0
0
0
1.0

2.0

1.0

2.0

1.
0

2.0

facilities (including restaurants) and other destinationsof the Tour
(3) Alterations in the class or the facilities ofTransportation Facilities to those with lower rates thanthose described in the Contract Document (butlimitedonly to the cases where the total amount of charges forthe class and facilities after alterations fall below
total amount for those specified in thetheContract

Document)(4) Alterations in the type of transport or in the names of
the companies described in the Contract Document(5) Alterations to flights departing from and/or ending inJapan from those specified in the Contract Document.
(6) Alterations to a direct flight scheduled to fly fromJapan to outside Japan as mentioned in theContract

Document to a connecting flight or an indirect flight.

2.0(7) Alterations in the type or name of the accommodation
facilities which are specified in the Contract Document(8)

Alterations in the conditions of guest rooms

asspecified in the Contract Document, such as the typeofguest rooms, facilities, scenery, etc.

20

Note 1. "Before the Start of the Tour" shall refer to cases where the Traveler has been notifiedof the relevant alteration on or before the day immediately preceding the starting day of theTour, and "After the Start of the Tour" shall refer to cases where the Traveler has been notifiedof the relevant alteration on or after the starting day of the Tour.
Note 2. When the Determinate Document has been delivered, this Schedule shall be applied byreading "Contract Document" as "Determinate Document". In this case, if any alterations takeplace between the described contents of the Contract Document and the described contents of
the Determinate Document or between the described contents of the Determinate Document
and the contents of the service actually offered, each respective alteration shall be treated as
one case.
Note 3. If transport facilities related to the alterations described in (3) or (4) above involve theuse of accommodation facilities, each overnight stay shall be treated as one case.
Note 4. Alternations in the names of companies operating transport facilities under (4) above
will not be applicable in cases where alterations involve changes to a higher class or moresophisticated facilities.

Note 5. Even if the alterations described in (4) or (7) or (8) above take place in multiple cases
during one ride on a transport vehicle or one overnight stay, each one ride or each one overnight
stay shall be treated as one case respectively.

21

Rules of Special Compensation
Chapter 1
Article 1
1.1.

-

-

Payment of Compensation Money, etc.

Our Company's liability for Payment

If a Traveler participating in our Customized Tour has suffered injuries to his/herbody due to a sudden and extraneous accident (hereinafter to be referred to as the"Accident") while he/she is participating in the said Tour, we shall pay to the Traveler or
his/her legal heir Compensation for Death and Residual Disability as well as a Solatium
for hospitalization and for hospital visit s(hereinafter referred to as the "Compensation,etc.") in accordance with the provisions from Chapters 1 through Chapter 4.
1.2.

The injuries referred to in the preceding Paragraph, 01.01, include poisoning

symptoms which rapidly develop when toxic gases or poisonous materials are inhaled,absorbed or taken in from outside the body accidentally (excluding the poisoning
symptoms which develop as a result of continuous inhalation, absorption or ingestion.),but do not include bacterial food poisoning.
Article 2
2.1.

-

Definition of Terminology

In these Rules of Special Compensation, "Organized Tour" shall mean those Tours

defined in the first Paragraph of Article 2 of the "Subscription Type Package Tour
Contract" Section and in the first Paragraph of Article 2 of the "Order-Taking Type
Customized Tour" Section respectively.
2.2.

In these Rules of Special Compensation, "While Participating in the Organized

Tour" shall mean the period between the time when the Traveler starts receiving theservices of the first group of transport and accommodation facilities, etc. which are
specified in the itinerary of the said Organized Tour offered by the tickets arranged by
our Company beforehand with an aim for the Traveler to participate in the Organized
Tour up to the time when the Traveler finishes receiving the services of the last group oftransport and accommodation facilities, etc. However, if the Traveler deviates from theroute of the Organized Tour specified beforehand, when the said Traveler has notified us
beforehand of the scheduled dates and times of his departure and return, the period

22

from the time of his/her departure until the time of his/her return shall be considered as"While Participating in the Organized Tour." However, when the said Traveler departs
from the said Tour without notifying us beforehand of the scheduled dates and times ofhis/her departure and return or without planning to return to rejoin the Tour, the periodof his/her departure till the time of his/her return or the period after his/her departure
shall not be considered as "While Participating in the Organized Tour." Also in cases
where the itinerary of the said Organized Tour includes the dates specified for theTraveler not to receive the service of the transport and accommodation facilities, etc.
arranged by us (according to the standard time of the touring point), when it is clearly
described in the Contract Document that the Compensation and Solatium for the damage
suffered by the said Traveler on the said dates shall not be paid as provided in the Rulesof Special Compensation, the said dates shall not be considered as "While Participatingin the Organized Tour."
2.3.

"The time when the Traveler starts receiving the service" in the preceding

Paragraph, 02.02,
shall mean one of the times in the following cases:(1) The time when the reception by our Tour Escort, our Employee or our Business Agentis finished in cases where the reception is handled by them.
(2) In cases where the reception is not handled as described in the preceding case, one of
the times in the following cases shall apply:(a) If the first transport and accommodation facilities, etc. are aircraft, the time when the
check-in is finished.
(b) If the first transport and accommodation facilities, etc. are vessels, the time when theboarding procedure is finished.
(c) If the first transport and accommodation facilities, etc. are railroads, the time whenticket examination is finished or the time when the Traveler has boarded the relevant
train in cases where ticket examination is not conducted.
(d) If the first transport and accommodation facilities, etc. are wheeled vehicles, the time
when the Traveler has boarded them.

23

(e) If the first transport and accommodation facilities, etc. are accommodation facilities,
the time when the Traveler has entered such facilities.
(f) If the first transport and accommodation facilities, etc. are other than accommodation
facilities, the time when the procedure to utilize the said facilities is finished.
2.4.

"The time when the acceptance of services is finished" shall mean one of the times

in the following cases:(1) If our Tour Escort, our employee or our Business Agent announces the dismissal of theOrganized Tour, the time when such an announcement has been made.
(2) If the announcement of the dismissal described in the preceding case is not conducted,(a) If the first transport and accommodation facilities, etc. are aircraft, the time when theTraveler has exited the airport compound where only Travelers are allowed to enter.
(b) If the first transport and accommodation facilities, etc. are vessels, the time when theTraveler has disembarked the vessel.
(c) If the first transport and accommodation facilities, etc. are railroads, the time whenticket examination is finished or the time when the Traveler has disembarked the relevant
train in cases where ticket examination is not conducted.
(d) If the first transport and accommodation facilities, etc. are wheeled vehicles, the time
when the Traveler has disembarked them.
(e) If the first transport and accommodation facilities, etc. are accommodation facilities,
the time when the Traveler has exited such facilities.
(f) If the first transport and accommodation facilities, etc. are other than accommodation
facilities, the time when the Traveler has exited the said facilities.

(g) If the first transport and accommodation facilities, etc. are accommodation facilities,
the time when the Traveler has entered such facilities.
(h) If the first transport and accommodation facilities, etc. are other than accommodation
facilities, the time when the procedure to utilize the said facilities is finished.

24

2.5.

"The time when the acceptance of services is finished" shall mean one of the times

in the following cases:(3) If our Tour Escort, our employee or our Business Agent announces the dismissal of theOrganized Tour, the time when such an announcement has been made.
(4) If the announcement of the dismissal described in the preceding case is not conducted,(a) If the first transport and accommodation facilities, etc. are aircraft, the time when theTraveler has exited the airport compound where only Travelers are allowed to enter.
(b) If the first transport and accommodation facilities, etc. are vessels, the time when theTraveler has disembarked the vessel.
(c) If the first transport and accommodation facilities, etc. are railroads, the time whenticket examination is finished or the time when the Traveler has disembarked the relevant
train in cases where ticket examination is not conducted.
(d) If the first transport and accommodation facilities, etc. are wheeled vehicles, the time
when the Traveler has disembarked them.
(e) If the first transport and accommodation facilities, etc. are accommodation facilities,
the time when the Traveler has exited such facilities.
(f) If the first transport and accommodation facilities, etc. are other than accommodation
facilities, the time when the Traveler has exited the said facilities.

25

Chapter 2
Article 3
3.1.

-

-

Cases where Compensation, etc. is not Paid

Cases where Compensation, etc. is not Paid(1)We shall not pay Compensation, etc. in cases where the injuries are caused by thecauses listed below:(1) Willfulness of the Traveler, except in the case of injuries caused to persons other than
the Traveler.
(2) Willfulness of the person who is due to receive the Compensation for Death, except
the amount of the said Compensation for Death which is receivable by another person incase the said person is the recipient of part of the Compensation for Death.
(3) Suicidal, criminal, or conmbative acts of the Traveler, except in the case of injuries
suffered by persons other than the Traveler.
(4) Accidents caused while the Traveler is driving an automobile or motorized bicycle
without having the driving qualification designated by ordinance or in a state incapableof normal driving such as under the influence of alcohol, except in the case of injuries
suffered by persons other than the said Traveler.
(5) Accidents caused while the Traveler is behaving willfully against the law or isreceiving illegal services, except in the case of injuries suffered by persons other than thesaid Traveler.
(6) Brain disease, illness or insanity of the Traveler, except in the case of injuries sufferedby persons other than the said Traveler.
(7) Pregnancy, childbirth, premature birth, miscarriage, surgical operations, or othermedical procedures of the Traveler, except in the case of treatment for injuries for which
we are obligated to compensate.
(8) Accidents caused while the Traveler is undergoing execution of his criminal sentenceor is in custody or in jail.

26

(9) War, use of force by a foreign power, revolution, takeover of the government, armed
rebellion, or other incident or civil commotion similar to these (meaning, in these Special
Compensation Rules, the state of affairs, which is considered an important situation fromthe viewpoint of security and maintenance of public order and peace throughout or inparts of a country by collective action of a mob or a large number of people).
(10) Accidents caused by the radioactivity, volatility or other hazardous characteristics
or these characteristics of nuclear fuel material (including expended fuel, hereinafter tobe interpreted likewise) or matters contaminated by nuclear fuel material (including
atomic fission products).
(11) Accidents caused following the causes described in the preceding two cases or
accidents arising from the confusion of social order following them.
(12) Exposure to radiation or radioactive contamination other than the case described in(10) above.
3.2.

We shall not pay Compensation, etc. for cervical syndrome (a so-called whiplash

injury) or lower-back pain without any objective symptoms, regardless of the causes.
Article 4-Cases where Compensation, etc. is not Paid(2)04.01. We shall not pay Compensation, etc. as provided in the preceding Article 3, in thecase of Organized Tours aimed at inland trips, and also in the cases of injuries caused by
the causes listed in the following cases:(1) Earthquake, volcanic eruption or tsunami.
(2) Accidents caused following the causes described in the preceding case or accidents
arising from the confusion of social order incidental to them.
Article 5-Cases where Compensation, etc. is not Paid(3)05.01. We shall not pay Compensation, etc. for the injuries listed in the following cases
unless the action described in each case is included in the itinerary of the Organized27

Tour as designated by us beforehand. However, if the action described in each case isincluded in the itinerary of the said Tour, we shall pay Compensation, etc. for injuries
suffered due to a similar action while the Traveler is participating in the Organized Tour
not included in the itinerary:(1) Injuries suffered while the Traveler is engaged in the activities designated in
Schedule I.
(2) Injuries suffered while the Traveler is engaged in a match, race, or show (including
practices in all cases) or a test run (which means driving or steering with the purpose ofa performance test) by driving an automobile or motorized bicycle or steering a motor boat.
However, we shall pay Compensation, etc. for the injuries suffered while the Traveler isdoing these things on the road even if they are not included in the itinerary of theOrganized Tour.
(3) Injuries suffered while the Traveler is piloting an aircraft other than one flying on acourse designated by an air transport company (regardless of whether or not it is a regularcommercial flight.

Chapter 3

Article 6--

Types of Compensation, etc. and Amounts
PayablePayment of Compensation for Death

06.01. If the Traveler has suffered an injury as described in Article 1 and died as a direct
result of the relevant accident within 180 days from the day of the said accident, we shall
pay to the legal heir of the Traveler Compensation for Death in the amount of ¥25 million
in the case of an Organized Tour aimed at an overseas trip and in the amount of¥15 million (hereinafter to be referred to as the "Compensable Amount") in the case of an
Organized Tour aimed at an inland trip, per Traveler respectively. If, however, theCompensation for Residual Disability has already been paid to the said Traveler, we shall
pay the balance remaining after deducting the Compensation paid from theCompensation due.

28

Article 7-

Payment of Compensation for Residual Disability

07.01 In cases where the Traveler has suffered an injury as described in Article 1 anddeveloped Residual Disability as a direct result of the said injury within 180 days fromthe day of the said accident (which means serious disability, remaining in his/her body,which is unrecoverable in the future or the loss of part of his/her body after the injury
leading to this disability or loss has been healed; hereinafter to be interpreted likewise.),we shall pay Compensation for Residual Disability in the amount reached by multiplying
the amount of Compensation by the percentage listed in each of the following cases in
Schedule II.
7.2.

Notwithstanding the provisions of the preceding Paragraph, 07.01, if the Traveler

is in a condition still requiring treatment even after a lapse of 180 days from the day of
the accident, we shall pay Compensation for Residual Disability after identifying theextent of his/her residual disability based on the diagnosis of a physician on the 181st day
counted from the day of the accident.
7.3.

As for any Residual Disability not listed in the cases of Schedule II, we shalldetermine the payable amount of Compensation for Residual Disability according to theextent of the disability of the body and pursuant to the classification of the respective
cases in Schedule II, regardless of the occupation, age, social status, etc. of the Traveler.
However, if the relevant disability is not as serious as the functional disorder listed in 1(3), 1 (4), 2 (3), 4 (4), and 5 (2) of Schedule II, we shall not pay Compensation for Residual
Disability.
7.4.

In the case of two or more types of Residual Disability being caused by the same

accident, we shall pay the total amount of Compensation by applying the preceding three
Paragraphs from 07.1 through 07.03 to the respective disabilities. However, in the caseof Residual Disability of upper extremities (arms and hands) described in 7, 8, and 9 of
Schedule II or the Residual Disability of lower extremities (legs and feet), the maximum
amount payable per Traveler of the Compensation for Residual Disability of eachextremity shall be 60% of the amount of Compensation.
7.5.

The maximum amount payable by us for Residual Disability under each of thepreceding Paragraphs from 07.01 through 07.04 shall be the amount of Compensation
payable per Traveler per Organized Tour.

29

Article 8
8.1.

-

Payment of Solatium for Hospitalization

In cases where the Traveler has suffered an injury as described in Article 1, and,as a direct result of such a injury, has become unable to engage in daily work or to lead anormal life, and has been hospitalized (meaning that although treatment by a physician
is required, treatment at home is so difficult that the patient is hospitalized at a hospitalor clinic to receive concerted treatment under the physician's care. Hereinafter to beinterpreted likewise in this Article.), we shall pay a Solatium for hospitalization according
to the number of days hospitalized under the following classification:(1) In the case of an Organized Tour aimed at an Overseas Trip:(a) In cases where the Traveler has suffered injury requiring hospitalization
For 180 days or more.

¥400,000(b) In cases where the Traveler has suffered injury requiring hospitalization
for 90 days or more but less than 180 days. ¥200,000(c) In cases where the Traveler has suffered injury requiring hospitalization
For 7 days or more but less than 90 days. ¥100,000(d) In cases where the Traveler has suffered injury requiring hospitalization
For less than 7 days. ¥40,000(2) In the case of an Organized Tour aimed at an Inland Trip:(a) In cases where the Traveler has suffered injury requiring hospitalization
For 180 days or more. ¥200,000(b) In cases where the Traveler has suffered injury requiring hospitalization
for 90 days or more but less than 180 days. ¥100,000(c)

In case the Traveler has suffered injury requiring hospitalizationfor 7 days or more but less than 90 days.

¥50,000(d) In cases where the Traveler has suffered injury requiring hospitalization
For less than 7 days.

¥20,00030

8.2.

Even when the Traveler is not hospitalized, if the said Traveler's injury falls under

any one of the cases listed in Schedule III, and the said Traveler has received treatment
by a physician, the period during which the said Traveler has been placed under such astate shall be considered as the number of days requiring hospitalization when applying
the provision of the preceding Paragraph,8.01.
8.3.

If a Solatium for Hospitalization plus Compensation for Death or a Solatium for

Hospitalization plus Compensation for Residual Disability is payable per Traveler at thesame time, we shall pay the total amount of such payments.
Article 9-

Payment of a Solatium for Hospital Visits

09.01. If the Traveler has suffered an injury as described in Article 1, and, as a direct
result of such an injury, has experienced difficulty in engaging in normal work or leading
a normal life, and has needed to visit a hospital (which means that when treatment by aphysician is necessary, the patient visits a hospital or clinic to receive treatment by aphysician (including house visits by a physician). Hereinafter to be interpreted likewisein this Article.), and the number of days spent for such Hospital Visits has exceeded 3days, we shall pay to the Traveler a Solatium for Hospital Visits according to the said
number of days under the following classification:(1) In the case of an Organized Tour aimed at an Overseas Trip:(a) In cases where the Traveler has suffered injury requiring Hospital Visits
for 90 days or more. ¥100,000(b) In cases where the Traveler has suffered injury requiring Hospital Visits
for 7 days or more but less than 90 days. ¥50,000(c) In cases where the Traveler has suffered injury requiring Hospitalizationfor 3 days or more but less than 7 days.

¥20,000(2) In the case of an Organized Tour aimed at an Inland Trip:(a) In cases where the Traveler has suffered injury requiring Hospital Visits
For 90 days or more.

¥50,000(b) In cases where the Traveler has suffered injury requiring Hospital Visits
for 7 days or more but less than 90 days. ¥25,000(c) In cases where the Traveler has suffered injury requiring Hospitalizationfor 3 days or more but less than 7 days.

¥10,00031

(2) Even when the Traveler does not make Hospital Visits, if we recognize that theTraveler has experienced considerable difficulty in engaging in normal work or leading anormal life because of a plaster cast, etc. attached all the time to the part of his/her bodysuffering from the injury, such as a bone fracture, under the instruction of a physician,the period of such a state shall be considered as the number of days spent for Hospital
Visits when applying the provision of the preceding Paragraph, 09.01.
(3) We shall not pay a Solatius for the Hospital Visits made after the injury suffered has
been healed to such an extent as considered not to be so troublesome as to prevent theTraveler from engaging in normal work or leading a normal life.
(4) We shall not pay a Solatius for Hospital Visits made after the lapse of 180 days fromthe day of the accident under any circumstances.
(5) In cases where both a Solatium for Hospital Visit plus Compensation for Death or a
Solatium for Hospital Visit plus Compensation for Residual Disability is payable per
Traveler at the same time, we shall pay the total amount of such payments.
Article 10-

Special Rules Concerning Payment of aSolatium for Hospitalizationanda Solatium for Hospital Visits10.01 If the number of days required for Hospitalization and the number of days for
Hospital Visits exceeds one day per Traveler respectively, notwithstanding the provisionsof the preceding two Articles 8 and 9,we shall pay only whichever amount is larger among
the Solatium described in each of the following cases (if both amounts are the same, theSolatium described in (1)):(1) A Solatium for Hospitalization, payable by us for the number of days of
hospitalization..
(2) A Solatium for Hospitalization, payable by us for the number of days spent for
Hospital Visits, by regarding the number of days reached by adding the said number ofdays in the hospital to the said number of days spent for Hospital Visits (excluding theperiod for which we must pay Solatium for Hospitalization) as the number of days spentfor hospital visits.

32Article 11-

Presumption of Death

11.01. If and when the Traveler has not been found even after 30 days have passed after
the aircraft or vessel which the Traveler had boarded has been reported missing, or lost,the said Traveler will be presumed dead on the day when the said aircraft or said vessel
was reported missing or lost.
Article 12-

Influence of Other Physical Disabilities or Illnesses

12.01. If the injury described in Article 1 has become serious due to the influence of aphysical disability or illness which had already existed when the Traveler suffered the
injury described in Article 1 or due to the influence of an injury or illness which has
occurred independent of the accident causing the said injury after the said Traveler has
suffered the injury described in Article 1, the amount equal to the situation excluding
those influences shall be determined and paid.

Chapter 4

Article 13-

Occurrence of Accident and Proceduresfor Requesting Payment of Compensation, etc.

Request for Explanation, etc. Concerning Extent of Injuries, etc.

13.1. If the Traveler has suffered an injury described in Article 1, there are cases where
we may request that the said Traveler or the person due to receive Compensation for
Death explain the extent of the said injury and produce an outline of the accident leading
to the said injury, or request a medical examination of his/her body or a postmortem
examination of his/her dead body. In this case, the Traveler or the person expected toreceive Compensation for Death will be required to cooperate with us and comply withthese requests.
13.2 If the Traveler has suffered an injury described in Article 1 due to causes
unrelated to us, the Traveler or the person due to receive Compensation for Death will
be required to report to us the outline, etc. of the accident leading to the said injury
within 30 days from the day of the said accident.
13.3

When the Traveler or the person due to receive Compensation for Death has

violated the provisions of the preceding two Paragraphs, 13.01 and 13.02, or has failed to
inform us of the facts known to them in the explanation or report required or has given a
false statement, we shall not pay Compensation, etc.

33Article 14-

Request for Payment of Compensation, etc.

14.1. When the Traveler or the person due to receive Compensation for Death wishes toreceive payment of Compensation, etc., he/she will be required to submit the following
documents and a bill requesting payment of Compensation, etc. on the form designatedby us:(1) Claiming payment of Compensation for Death:(a) Copy of the deceased's family register and a copy of the legal heir's family registerand a certificate of seal impression(b) Certificate of the accident, issued by a public agency (or by a third party underunavoidable circumstances)(c) Death certificate or postmortem certificate of the Traveler(2) Claiming payment of Compensation for Residual Disability:(a) Seal certificate of the Traveler(b) Certificate of the accident issued by a public agency (or by a third party underunavoidable circumstances)(c) Physician's statement certifying the extent of the Residual Disability(3) Claiming payment of a Solatium for Hospitalization:(a) Certificate of the accident issued by a public agency (or by a third party underunavoidable circumstances)(b) Physician's statement certifying the extent of the Residual Disability(c) Certifying document issued by the hospital or clinic certifying the number of days of
Hospitalization or Hospital Visits(4) Claiming payment of a Solatium for Hospital Visits:(a) Certificate of the accident issued by a public agency (or by a third party underunavoidable circumstances)(b) Physician's statement certifying the extent of the injury(c) Certifying document issued by the hospital or clinic certifying the number of days of
Hospitalization or Hospital Visits
14.2. There are cases where we require the submission of documents other than thoselisted above in the preceding Paragraph, 14.01, or where we admit omission of part of the
documents to be submitted under the preceding Paragraph, 14.01.
14.3. In cases where the Traveler or the person due to receive Compensation for Deathhas acted against the provision of the first Paragraph, 14.01 or has not informed us of

34

14.4

There are cases where we require the submission of documents other than thoselisted above in the preceding Paragraph, 14.01, or where we admit omission of part of the
documents to be submitted under the preceding Paragraph, 14.01.
14.4. In cases where the Traveler or the person due to receive Compensation for Deathhas acted against the provision of the first Paragraph, 14.01 or has not informed us of
the facts known to them concerning the documents submitted or has given a false
statement, we shall not pay Compensation, etc.
Article 15-

Subrogation

15.01. Even when we have paid Compensation, etc., the right held by the Traveler or
his/her legal heir to claim Compensation from a third party for the injury suffered by theTraveler will not be transferred to us.

Chapter 5

Article 16--Compensation for Damage to Personal
Belongings

Our Company's Responsibility to Pay

16.01. If the Traveler participating in the Organized Tour being implemented by ourCompany happens to have his/her personal belongings (hereinafter to be referred to as"Compensable Goods") damaged accidently while the said Traveler is participating in thesaid Organized Tour, we shall pay Compensation for Damage to personal belongings(hereinafter to bereferred to as "Compensation for Damage").
Article 17-Cases Where Compensation for Damage Is Not Paid

17.1. We shall not pay Compensation for Damage for the damage caused by the causes
listed in each of the following cases:(1) Willfulness of the Traveler, except for damages suffered by persons other than the said
Traveler.
(2) Willfulness of a relative belonging to the same household as that of the said Traveler,
unless his/her intention is to let the said Traveler receive the Compensation for Damage.
(3) Suicidal, criminal or combative acts of the Traveler, except for damages suffered bypersons other than the said Traveler.

35(4) Accidents caused while the Traveler is driving an automobile or motorized bicycle
without having the driving qualification designated by ordinance or in a state incapableof normal driving such as under the influence of alcohol, except in the case of damages
suffered by persons other than the said Traveler.
(5) Accidents caused while the Traveler is behaving willfully against the law or isreceiving illegal services, except in the case of damages suffered by persons other than
the said Traveler.
(6) Exercise of public authority by the State or public institutions, such as confiscation,requisition, seizure, and demolition, except when such exercise has been done as
necessary measures for fire extinction or evacuation.
(7) Defects in the Compensable Goods, except for defects that the Traveler or the person
taking care of the Compensable Goods for him/her has not been able to detect even withconsiderable caution.
(8) Ordinary wear and tear, rust, mold, discoloration, damage by rats, vermiculation, etc.
(9) External damage which does not disable the function of the Compensable Goods.
(10) Spill of liquid, which is the Compensable Goods, except for damage caused to other
Compensable Goods as a result.
(11) Misplaced or lost Compensable Goods.
(12) Causes listed in Article 3 from 03.01(9) through 03.01(12).
17.2.

In the case of an Organized Tour aimed at an Inland Tour, we shall not pay

Compensation for Damage for the damage caused by the causes described in each of thefollowing cases in addition to the cases defined in the preceding Paragraph, 07.01.
(1) Earthquake, volcanic eruption or tsunami.
(2) Accidents caused following the causes described in the preceding case or accidents
caused from the confusion of social order incidental to them36Article 18-

Compensable Goods and Its Scope

18.1. The Compensable Goods shall be limited to the personal belongings owned andcarried by the Traveler while participating in the Organized Tour.
18.2. Notwithstanding the provision of the preceding Paragraph, 18.01, items listed in
the following cases shall not be included in Compensable Goods:(1) Cash, checks and other securities, documentary stamps, postage stamps, and the like.
(2) Credit cards, coupons, air tickets, passports and the like.
(3) Manuscripts, specifications, designs, commercial ledgers, and the like (including
those recorded on recording media which can be directly processed by informationequipment (computers and their peripherals such as terminals) such as magnetic tapes,
magnetic disks, CD-ROMs, optical discs, etc.).
(4) Vessels (including yachts, motorboats and boats) and automobiles, motorized bicycles
and their accessories.
(5) Climbing equipment, expedition equipment and the like.
(6) Dentures, artificial limbs, contact lenses and the like.
(7) Animals and plants.
(8) Other items specified by our Company beforehand.
Article 19-

Amount of Damage and Amount of Compensation for Damage

The amount of damage for which Compensation is payable by us (hereinafter to be
19.1. referred to as the "Amount of Damage") shall be determined on the basis of either
the value of the Compensable Goods at the place and time of the accident when the damage
caused or the total amount of the repair charge required for restoring the Compensable
Goods to the state immediately preceding the occurrence of the damage plus the amountdescribed in the third Paragraph of the next Article, 20.03, whichever is lower.

37

19.2. In cases where the amount of damage per item or pair of the Compensable Goods
exceeds ¥100,000 , we shall consider the amount of damage of the Compensable Goods tobe ¥100,000 and apply the provision of the preceding Paragraph, 19.01.
19.3.

The maximum amount of Compensation for Damage payable by us shall be¥150,000 per Traveler per Organized Tour. However, if the amount of damage per
Traveler does not exceed ¥3,000 for each one accident, we shall not pay Compensation for
Damage.
Article 20
20.1.

-

Prevention of Damage, etc.

When the Traveler has learned that damage has occurred to the Compensable

Goods as provided in Article 16, he/she must implement the following measures:(1) Make efforts to prevent and reduce the damage.
(2) Inform our Company of the extent of the damage, the outline of the accident causing
the damage, and whether the Compensable Goods damaged is insured or not.
(3) If the Traveler is able to receive Compensation for the damage from others, takenecessary procedures to exercise his/her right.
20.2. When the Traveler has behaved against the provision of the preceding Paragraph,20.01 (1), without justifiable cause, we shall regard the balance remaining after deducting
the amount considered effective to prevent and reduce the damage as the amount of thedamage, and when the Traveler has behaved against the provision of 20.01(2), we shallnot pay Compensation for Damage. Also in cases where the Traveler has behaved against
the provision of 20.01 (3), we shall regard the balance remaining after deducting theamount considered receivable by exercising his/her right to obtain such an amount as theamount of the damage.
20.3. We shall pay the following expenses:(1) Expenses which we consider necessary or useful to prevent and reduce the damage
prescribed in 20.01(1).
(2) Expenses required to take procedures prescribed in 20.01 (3).

38Article 21
21.1.

-

Request for Payment of Compensation for Damage

When the Traveler wishes to receive payment of Compensation for Damage, he/shewill be required to submit to us a bill requesting payment of Compensation for Damageon the form designated by us as well as the following documents:(1) Certificate of the accident, issued by the police or an alternative third party.
(2) Documents issued to certify the extent of the damage caused on the Compensable
Goods.
(3) Other documents requested by us.
21.2.

If the Traveler has behaved against the provision of the preceding Paragraph,21.01, or has willfully indicated untrue matter on the documents submitted or has forgedor falsified these documents (to be considered likewise if he/she has had a third party
commit these acts), we shall not pay Compensation for Damage.
Article 22-

In Cases Where Damage Is Insured

22.01. In cases where there exists an insurance contract which is due to pay insurancemoney for the damage described in Article 16, we may reduce the amount ofCompensation Money payable by us.
Article 23-

Subrogation

23.01. If the Traveler has the right to claim damages against a third party forCompensation for Damage for which we are responsible for paying , such a right to claim
Compensation for the damage shall be transferred to us within the limit of the amount of
the Compensation for Damage that we have paid to the Traveler.

39------------------------------------------------------------------------------------------------------------------------

Schedule I (related to Article 5 - 05.01)
Mountain climbing (climbing equipment such as ice axes, crampons, ropes, hammers), luging,bobsledding, skydiving, hang gliding, operating an ultra-light motorized plane (such as
motorized hang gliders, micro-light planes, and ultra-light planes), flying a gyro plane, andother dangerous activities similar to these.

Schedule II (related to Article 7- 07.01, 07.03, and 07.04)
1. Disorder of the Eyes
(1) When the eyesight of both eyes has been lost.

100%(2) When the eyesight of one eye has been lost.

60%(3) When the corrected eyesight of one eye has become 0.6 or less.

5%(4) When one eye has come to suffer the constriction of visual field

5%(meaning a case where the visual field has become 60% or less of the total of theAngle of the normal visual field).
2. Disorder of the Ears
(1) When the hearing of both ears has been lost completely.

80%(2) When the hearing of one ear has been lost completely.

30%(3) When the hearing of one ear is not good enough to comprehend a normal

5%

speaking voice at a distance of 50 cm or more.
3. Disorder of the Nose40

When a significant disorder has been left in the function of the nose.

20%

4. Disorder of Mastication and Speech(1) When the function of mastication and speech has been lost completely.

100%(2) When a significant disorder has been left in the function of mastication and35%

speech.
(3) When a disorder has been left in the function of mastication and speech.

15%(4) When 5 or more teeth have been chipped and lost.

5%

5. Ugliness of Exterior Appearance (meaning the face, head and neck)(1) When significant ugliness has been left on the exterior appearance.
(2) When ugliness has been left on the exterior appearance (meaning such ugliness15％
3％

as a cicatrix, 2 cm in diameter, or a linear cicatrix, 3cm long).
6. Disorder of the Vertebral Column(1) When a significant deformation or a significant disorder of movement has been

40%

Left on the vertebral column(2) When a disorder of movement has been left on the vertebral column.
(3) When a deformation has been left on the vertebral column.

30%
15%

7. Disorder of the Arm (the wrist joint and above) or the Leg (the ankle joint andabove)
60%(1) When one arm or one leg has been lost.

41

(2) When the function of two or three joints of the three major joints in an arm or50%

leg has been lost completely.
(3) When the function of one joint of the three major joints has been

lost

35%

completely.
5%(4) When a disorder has been left in the function of one arm or one leg.
8. Disorder of the Fingers(1) When the thumb of one hand has been lost at or above the knuckle

20%(interphalangeal joint)%(2) When a significant disorder has been left in the function of the thumb of one

15%

hand.
8%

(3) When one of the fingers other than the thumb has been lost at or above theSecond knuckle (distal interphalangeal joint).

5%(4) When a significant disorder has been left in the function of one of the fingers
Other than the thumb.
9. Disorder of Toes
(1) When the first toe of one leg has been lost at or above the toe joint

10%(interphalangeal joint)
8%(2) When a significant disorder has been left in the function of the first toe of one
leg.

5%(3) When one of the toes other than the first toe has been lost at or above thesecond toe joint (distal interphalangeal joint)(4) When a significant disorder has been left in the function of one of the toes other3%

than the first toe.
10.
10. InIn otherother cases
cases where
where thethe Traveler
Traveler is
is notnot ableable toto taketake care
care ofof himself/herself
himself/herself for
for
the
rest
of
his/her
life
due
to
the
significant
disorderofhis/herbody.
the rest of his/her life due to the significant disorder of his/her body.

100%

Note: The word "above" used in the provisions of 7, 8 and 9 above means the part of the bodycloser to the heart from the joint concerned.

10. In other cases where the Traveler is not able to take care of himself/herself for the rest of
his/her life due to the significant disorder of his/her body.

42

Schedule III (related to Article 8 - 08.02)
1. The corrected eyesight of both eyes has fallen to 0.06 or below.
2. The function of mastication and speech has been lost.
3. The hearing of both ears has been lost.
4. The function of all the joints of both upper limbs at or above the wrist joint has beenlost.
5. The function of one lower limb has been lost.
6. Due to disorders of the internal organs in the chest and abdomen, the coordination of
the body
is limited mainly to routine action at home, such as eating and morning ablutions.
7. Due to disorders of the nervous system or nerves, the coordination of the body is limited
mainly to routine action at home, such as eating and morning ablutions.
8. Due to a coexisting disorder of the above-mentioned parts of the body and the like, thecoordination of the body is limited mainly to routine action at home, such as eating andmorning ablutions.
Note: The word "above" used in the provision of 4 above means the part of the body closer to theheart from the joint concerned

43