Personal Information Protection Policy (Odakyu
Electric Railway Co., Ltd.)
Odakyu Electric Railway Co., Ltd. (hereinafter referred to as “the Company”), in order tocomply with laws and regulations concerning the protection of personal information, hasprescribed a Personal Information Protection Policy (click here to view. Hereinafter referred
to as “Company-wide Policy”) regarding the personal information of customers and trading
partners, etc., that it uses over the course of business. However, in addition to the Companywide Policy, the Company has prescribed the following Privacy Policy (hereinafter referred
to as “this Policy”), particularly for the handling of personal information of customers that ishandled in the travel service provided on the Website operated by the Company and various
sales outlets, etc. (hereinafter referred to as “the Service”), and reliably executes various
measures in accordance with the Company-wide Policy and this Policy.
1. Business Operator Handling Personal Information
The Company (please click here for the address and name of the representative)
2. Regarding Personal Information
The personal information the Company asks customers through the Service is the customer
personal information required for the provision of the Service, etc., including name, address,telephone number, and email address.
3. Regarding the Appropriate and Proper Collection and Management of Personal
Information
The Company shall collect the personal information of customers through proper means andshall manage such information appropriately.
4. Regarding Information Management and Safety Measures(1) The Company shall appropriately and strictly manage personal data and shall takethorough safety measures in order to ensure that there is no leaking or loss of information,or unauthorized access, destruction, or falsification.
(2) The Company shall construct and appropriately operate an internal system in order toperform the safety measures of (1) on an ongoing basis, including through the performanceof education and awareness-raising activities for employees on the appropriate handling ofpersonal data.

(3) The Company shall execute an agreement with business contractors entrusted withpersonal data that prescribes the appropriate handling of personal data by the contractor andshall regularly confirm the management status.
5. Regarding the Purpose of Use of Personal Information(1) Concerning the personal information provided by the customer or the person responsible
for the contract, the Company, besides using it for contact with customers, shall use it within
the range necessary to arrange the services to be provided by transportation andaccommodation facilities, etc. and for the procedures to receive such services, as well as
within the range necessary for the insurance procedures to cover the Company's liability
under the travel contract and expenses in the case of accidents, etc. in the trip requested by
the customer. When applying, customers shall agree to the provision of such personal data.
The Company may also use customer personal information for purposes such as・Information on products, services, and promotions・Requests for post-trip opinions and feelings
・Requests to take part in surveys
・Provision of special benefits and services
・Creation of statistical materials in which information has been processed to a form where
the individual cannot be identified
・Responding to inquiries and consultations from customers
・Distribution of email magazines
・Improvement of services and development of new services.
In addition, the Company may ask for the personal information of an emergency contact
person for the customer during their trip in case of an accident or injury occurring during thetrip. The Company shall use such personal information only when the customer suffers anaccident or injury and the Company has deemed it necessary to contact the contact person
within Japan. The customer shall obtain the consent of the contact person within Japan forthe provision of their personal information to the Company.
(2) The Company shall use the personal information provided by representatives, etc., ofcompanies, organizations, and groups, etc., within the range required for the arrangement of
the services to be provided by transport and accommodation facilities, etc. as well as theprocedures for the receipt of these. In addition, the Company may also use such personal
information to inform of products, services, and promotions.
(3) The personal information obtained from the travel insurance agency business shall be
used for the travel insurance application procedures.
(4) The Company may use personal information for payment and billing business inassociation with the performance of business activities.
(5) The Company has installed surveillance cameras at some of its stores for crime
prevention and safety management purposes in order to record images inside stores.
6. Regarding the Provision or Entrusting of Personal Information to Third Parties
The Company, within the range of the purpose of use set forth in the preceding Paragraphand within the range required for the convenience of the customer's shopping at souvenir
shops at the travel destination, shall provide personal data such as the customer's name,passport number, and flight number to third parties in advance by an electronic method, etc.,
such as to transportation and accommodation facilities, etc., insurance companies, andsouvenir shops.
<Main Provision Destinations>

Provision Destination

Item of Personal
Information to be Provided

Objective of Third-Party Provision

The name, address,
Travel Planning Companytelephone number, gender,etc.,

For the arrangement of travelof the customer
The name, address,Accommodation Facilities,

telephone number, gender,Transportation Facilities

etc.,of the customer

For the arrangement ofaccommodation, airline tickets, train
tickets, etc.

The Company may entrust the handling of personal data for travel arrangements andmediation services at airports, etc. In addition, for the achievement of the objectives ofParagraph 5, the handling of customers' personal data may be entrusted to a business
contractor that had entered into an agreement on the appropriate management of personaldata, etc. In addition, if the customer pays for a trip, etc., by credit card, information such as
the customer's credit card number and expiry date shall be provided by an electronic method,etc., to the credit card company for payment purposes. The Company shall not use suchinformation outside of the purposes of use described above or provide it to third parties
outside of those described above, with the exception of where any of the following isapplicable.

(1) In the event of the customer having given their prior consent(2) In the event of an official demand based on law(3) In the event of cooperation being required with the performance of business prescribedin law by a national government agency or local government agency(4) In the event of it being necessary in order to protect vital interests such as the life, health,and property of the customer and the public(5) In the event of it being particularly necessary for the improvement of public hygiene or
the promotion of the sound development of children(6) In the event of provision in conjunction with the succession of business by merger or otherreason(7) In the event of provision to an academic research organization, etc., and handling by therecipient being necessary for academic research purposes (excluding where undue
detriment may be caused to the rights and interests of the individual, although a part of thepurpose is academic research)(8) In the event of there being valid reason, such as to contact the customer in the case ofan emergency
It should be noted that the Company shall not provide third parties with the personal
information trusted for distribution of the accommodation reservation operation method oremail magazines.
7. Regarding the Joint Use of Personal Information
The Company may jointly use the personal information, etc., collected in the Service within
the range set forth below.
(1) Items Subject to Joint Usea. Information of users notified to the Company via the document specified by the Company,
such as name, date of birth, gender, address, telephone number, and email address
b. Payment financial institution name (code), branch name (code), account type, accountnumber, account holder(2) Scope of Joint Users
The Company and its group companies (please refer to Click Here for details. Hereinaftercollectively referred to as “Odakyu Group”)(3) Purposes of Joint Usea. The provision of preferential services, such as the points service, by the Odakyu Groupb. The provision of information concerning the products and services handled by the Odakyu
Group to customers, etc., as well as the provision of after-sales service

c. The provision of information on the products and services handled by each tenant store atproperties owned by the Odakyu Group, as well as the provision of after-sales service
d. Use for the development of new products, new features, and new services, etc., in relation
to the products and services handled by the Odakyu Group, as well as for surveys such asmarket researche. For communications to customers, etc., from the Odakyu Group necessary for transactions,as well as to confirm the content of transactions
f. To respond to inquiries from customers, etc., at the Odakyu Groupg. Payment and billing operations in conjunction with the performance of the businessactivities of the Odakyu Group(4) Manager of Joint Use
The Company (please visit the Click Here (Odakyu Electric Railway website) for the nameand address of the representative)
8. Regarding the Voluntariness, Etc., of Provision of Personal Information
The provision of personal information from the customer is voluntary, but it is required for thearrangement of travel. If a customer does not provide their information, there may be cases
where the requested travel arrangements cannot be performed smoothly and accurately.
9. Information on Requests for the Disclosure, Etc., of Personal Information
We will respond in good faith in regard to the notification of the purpose of use of personal
information held by the Company, disclosure of personal information, correction, addition, ordeletion of content, suspension of use, deletion, and suspension of third-party provision, as
well as disclosure of third-party provision records. For inquiries about such matters, requests
such as consultations and complaints concerning the handling of personal information, andrequests for disclosure, etc., please contact the help desk stated at the end of this document.
We will provide a prompt response after confirming that the person making the request isactually the individual concerned. Or, in the case of an inquiry from a representative, we will
confirm their position as representative through a power of attorney and certificate of seal. It
should be noted that a fee of 500 yen per instance will be charged for requests for disclosureof personal information and third-party provision records, as well as for notifications of thepurpose of use; we ask for your understanding.
10. Regarding Website Security
The personal information provided by customers is subject to strict data management when
they use the website. The customer's personal information is managed in a databaseprotected from unauthorized access through a firewall, etc. Access to this database isrestricted to the minimum necessary number of employees with viewing authority, andmanagement is performed through the use of passwords for privacy protection and security
reasons.
11. Regarding Cookies■Regarding the Use of Cookies
The website uses cookies for the improvement of services, provision of services that are
more suitable to the customer, as well as for distribution of notifications (advertisements).
■Purpose of Use
Ascertaining the usage status, the improvement of services, and distribution of notifications(advertisements)
Cookies are used with the objective of the collection and use of information such as for theimprovement of services, provision of services that are more in keeping with the customer'sinterests and needs, and distribution of notifications (advertising) based on the customer'sneeds, through ascertaining the usage status of the services provided by the website.
■On this website, information such as gender, occupation, age, viewed pages, time of use,method of use, and usage environment, etc., may be used to consider new services and toimprove the content of the services and notifications provided to make it more suitable to thecustomer.
■Regarding the Use of Google Analytics
In this website, Google Analytics, which is a service provided by Google, is used in order toascertain the usage status of the website. Google Analytics analyzes the usage status of thewebsite through the use of cookies issued by the Company. The Company receives theanalysis results (various data relating to visit trends, user attributes, and interest categories)
from Google to ascertain the customer's status of visits to the website.
Google Analytics Terms and Conditions
https://www.google.com/analytics/terms/jp.html
Google Analytics can be disabled by downloading and installing the “Google Analytics Optout Add-on” from Google's opt-out add-on download page and changing the add-on settings
for your browser. It should be noted that if the customer sets Google Analytics as disabled,
Google Analytics will also be disabled on websites that the customer visits other than thiswebsite. However, Google Analytics can be re-enabled by reconfiguration of the browser
add-on by the customer.
Google Analytics Opt-out Add-on
https://tools.google.com/dlpage/gaoptout?hl=ja■Distribution of Notifications Through the Use of Cookies
The Company uses the advertising services of various advertising business operators, such
as Google and Yahoo! (listing advertisements/display advertisements/audience/re-targeting),and distributes notifications (advertisements) when a specific page is visited by a customer
who has visited the website in the past. At such times, cookies are used in order to acquire
information on the viewing history of the website. If you would prefer not to receive such
notifications (advertisements), please access the page below, and use and configure therespective advertising settings function. Reconfiguration will be required if you changebrowsers, delete cookies, or change to a new PC.
Google Advertising Settings
https://adssettings.google.com/authenticatedYahoo! Advertising Settings
https://btoptout.yahoo.co.jp/optout/index.html
So-net Media Networks Opt-out
https://www.so-netmedia.jp/cookie/dsp_optout.html
b→dash/data X Inc. Opt-out
https://www.fs-bdash.com/tracking_optout/
Current as of April 2022
■Inquiries Concerning Personal Information
Personal Information Protection Help Desk, Business Support Department, Odakyu TravelCo., Ltd.
2-28-12, Yoyogi, Shibuya-ku, Tokyo, 151-0053
TEL: 03-3379-6178
Email: privacy@odakyu-travel.co.jp<Open Hours: 10:00-18:00 (excludes Saturdays, Sundays, holidays, and the New Yearholiday period)>

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