CAPCOM USA ONLINE PRIVACY STATEMENT
Last updated January 3, 2023
Here is a PDF version of our Privacy Policy for those who wish to save or print thecontents of this page.
Welcome to Capcom USA!
OUR PRIVACY COMMITMENT
Capcom U.S.A., Inc. (collectively, “Capcom USA,” “Capcom,” “we,” or “us”) respects
the privacy of our online visitors and users of our games, online, downloadable
products, websites, newsletters, applications, and other services (each a “Service” orcollectively, the “Services”), and we recognize the importance of protecting all
information that you may choose to share with us. To further this commitment, wehave adopted this Capcom USA Online Privacy Policy ("Privacy Policy") to outline foryou how we collect and process your information.
This Privacy Policy explains when we collect information about you, what we collect,
why we collect it, how we use and handle it, and your associated choices and rights.
Your use and continued use of our Services indicates your acceptance of thesepractices and this Privacy Policy.
Capcom is an authorized licensee, and participating member, of the Entertainment
Software Rating Board’s Privacy Certified Program (“ESRB Privacy Certified”). To help
protect your privacy, we have voluntarily undertaken this privacy initiative. As alicensee in this privacy certification program, we are subject to audits of our Services
and other enforcement and accountability mechanisms administered independently
by ESRB Privacy Certified. Our Services containing the ESRB Privacy Certified seal
have been reviewed and certified by ESRB Privacy Certified to meet established
online information collection and use practices. For more information about ESRB
Privacy Certified, please see https://www.esrb.org/privacy/.

TABLE OF CONTENTS
Q1. What information does this Privacy Policy cover?
Q2. What types of information do we collect about you?
Q3. How is your information used and shared?
Q4. What are your California Privacy Rights?
Q5. What kinds of security measures do we take to safeguard your personal
information?
Q6. How can you ask questions, or send us comments, about this Privacy Policy?
Q7. How can you access and control the use of your personal information?
Q8. How will you know if we amend this Privacy Policy?
Q9. How is information treated when it is collected from non-US residents?

• Q1. What information does this Privacy Policy
cover?
This Privacy Policy applies only to information collected on or through the Services
offered to you by Capcom USA, to information shared with Capcom USA by affiliates
in the Capcom group and certain third parties (as further described in this Privacy
Policy), and to information collected by Capcom USA for employment-related
purposes. It does not apply to any other information collected by Capcom USA
through any other means.
Please note that this Privacy Policy applies only to information submitted andcollected via the Internet from the websites, newsletters or other electronic
communication means where the Privacy Policy is incorporated by reference, anddoes not apply to information that may be collected by Capcom via offline means
with the exception of employment-related information. This Privacy Policy does not
apply to any websites, services, games, and/or applications offered and/or
maintained by our international affiliates (e.g., Capcom Asia, Capcom Europe, andCapcom Japan), or, unless otherwise described in this Privacy Policy, any othercompanies or organizations to which we link. Capcom USA is therefore notresponsible for the content or activities provided on those websites, except as
expressly provided in this Privacy Policy.
Third-Party Websites
Once you have clicked on an advertisement or a third-party link on our site and haveleft our websites or other Services, our Privacy Policy no longer applies and you must
read the privacy policy of the advertiser/third party to see how your information will
be collected and processed on its website.
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• Q2. What types of information do we collect aboutyou?
Capcom respects your privacy and, accordingly, we strive to minimize our collectionof your personal information. Personal information is information that can be used todirectly, or indirectly with other collected information, identify and contact you. If
required by applicable law, Capcom will request your specific consent prior tocollecting any of your personal information. If you prefer, however, not to disclose
your personal information to Capcom, you may not be able to enjoy certain featuresof our Services.
Our Services and European Economic Area Users
Data protection law in Europe requires a “lawful basis” for collecting and processing
personal information from citizens or residents of the European Economic Area. Our
lawful bases include:
Specific Aﬃrmative Consent: As stated above, Capcom will request your specificaffirmative consent, if required by applicable law, in a clear, concise, and specificmanner prior to collecting and processing your personal information.
Performance of Contract: In some instances, we will need to collect your personal
information to comply with our contractual obligation to deliver the Services to you(e.g., pursuant to our End User License Agreement for a Service), such as bycollecting your IP address to facilitate matchmaking in an online multiplayer video
game, or collecting your telemetry data to display your player statistics and rankings
to you.
Legal Compliance: Sometimes the law says we need to collect and process yourpersonal information. For example, a court may order us to process your data for aparticular purpose other than that for which it was initially collected.
Legitimate Interests: On occasion, we may collect and process your personal
information when we have a good and fair reason to use your data, and we do so inways which do not hurt your interests and rights. In other words, we may collect andprocess your data to pursue our legitimate interests in a way that might reasonably
be expected as part of running our business and that does not materially impact yourrights, freedom, or interests.
Our Services and Children
We do not knowingly collect or maintain personal information from users under 13 in
the United States, and under the applicable age of consent in other countries ("Child"or "Children") other than as permitted by law, for example, in support of our internal
operations (in the U.S.) and legitimate interests or contractual or legal obligations (inthe EU). We take Children's privacy seriously and encourage parents to play anactive role in their Children's online experience at all times.
If Capcom learns that a Child's personal information has been collected, we will
delete the account. If parents believe that we have unintentionally collected theirChild's personal information, they should contact us to request the deletion of theinformation at:
Capcom USA
Attn.: Privacy Policy Administrator
185 Berry Street, Suite 4800
San Francisco, CA 94107(650) 350-6500
privacy@capcom.com
Personal Information That We Collect
To offer our users certain features of our Services, and to create certain user
accounts (e.g., to create a Capcom Fighters Network account), we collect several
types of personal information from you directly. Typically, this information includes:• Name• Username/Online ID• E-mail address• Date of birth/Age• Telephone number• Country of residence
Other times, we collect your personal information automatically when you use our
Services, including sometimes through cookies. Typically, this information includes:• IP address• Device identifiers• Browser information, including browser type
• Platform type
• Details about the Services you are using and your use of them, such as:◦ Game telemetry data
◦ Purchase behavior◦ User and gameplay progression information
Non-Personal Information That We Collect
Additionally, we may also collect other types of non-personal information (known as
demographic information) such as your game preferences, platform preferences, andother game ownership information.
Information Collected Through Third Party Services
We may receive information, including the following, from third-party sources andcombine it with information we already directly collect from you. We will handle theinformation in accordance with this Privacy Policy.
i. Information Collected Through Social Networking Services
You can engage with our Services on or through third-party social networking
websites such as Facebook, Google/YouTube, Twitch, Twitter, or other third-partysocial media plug-ins and applications which may be hosted on separate websites,or embedded within or integrated with our Services. When practicable, we will
provide clear notice before you are directed to a third-party social networking
website, plug-in, or application. When you engage with our Services on or through athird-party social networking website, plug-in, and/or application, you may authorize
us to have access to certain information from your social media profile (e.g., name,e-mail address, photo, birthday, location, your list of friends, people you follow and/or
who follow you, the posts or "likes" you make) to deliver content or as part of theoperation of the Service. We may also obtain non-personal information from yourinteraction with our Services (e.g., content viewed, game performance and scores,
and information about advertisements within the content you have been shown or
may have clicked on).
By engaging with our Services on and through third-party social networking
websites, you consent to the sharing of such personal information with Capcom inaccordance with this Privacy Policy. Please note that when you provide personal
information to us through social networking websites, it may be publicly viewed byother members of those social networking websites, and we cannot prevent further
use of the information by third parties. Further, any use of third-party social
networking websites, plug-ins, or applications will be subject to such third-partysocial network’s respective terms of service and privacy policy, and may result in thecollection of information about your use of our Services by those third parties.
ii. Information Collected Through First Party Platforms
You can also engage with certain portions of our Services through certain first-party
and/or mobile platforms (the “First-Party Platform(s)”). For instance, if you desire touse features of our Services by signing in through or otherwise linking with, forexample, your PSN account or Steam account to authenticate yourself, some
information from those First-Party Platforms (e.g., your account ID, date of birth/age,username, language preference, entitlement information, achievement/trophy
information, and/or geographic information), and/or information regarding your usageof our Services (e.g., web analytics data or game telemetry data) (collectively, the“Platform Information”), which may have been collected by the First-Party Platform
may be transmitted to Capcom. Further, some First-Party Platforms, such as mobile
platform providers, may provide to us additional information such as your precise
location or contact list information. We will collect this information only if you provide
your consent.
Where required by applicable law, Capcom will request your specific affirmative
consent prior to collecting and processing any Platform Information. Otherwise, by
signing in and/or linking with a First-Party Platform in connection with your use of theServices, you hereby acknowledge and agree that Platform Information may betransmitted to us, and that all Platform Information transmitted to us may be used by
Capcom in accordance with this Privacy Policy and any applicable terms of consent
required by a First-Party Platform provider. Further, your use of the First-Party

Platform will be subject to such First-Party Platform’s respective terms of service andprivacy policy.
Information Collected Through Cookies and Other Web-Based Technologies
We collect information through web-based technologies, such as “cookies,” toimprove our Services. For example, when you use one of our Services, we collect
your IP address. An IP address is often associated with your ISP (Internet Service
Provider), your company, or your university. At times, we use IP addresses to collectinformation regarding the frequency with which our users visit various parts of our
websites. At other times, we collect your IP address to facilitate location-basedmatchmaking in our online multiplayer Services.
i. Cookies
Our web-based Services use cookies. A cookie is a small file consisting of letters andnumbers that is downloaded to and stored on your computer or mobile device when
you visit a website. Each cookie is unique to your web browser or device. There areseveral different types of cookies:• Session cookies, which only last as long as your visit to the website. Session
cookies are used for things such as remembering what you put into yourshopping cart as you browse a website or to ensure that your bank accountinformation cannot be accessed after you leave the bank’s website.
• Persistent cookies, which last for a longer period of time, including in between
sessions. Persistent cookies are used for things like remembering yourpreferences and choices when you re-visit a website or for keeping you logged
in to a website.
• First-party and third-party cookies, refer to the entity that is placing the cookie
on your computer or device. First-party cookies are placed by the website thatyou are visiting; third-party cookies are placed by a third party, such as anadvertising company that is posting ads on the website that you are visiting.
We use the cookies for the following purposes:◦ Strictly necessary functionality: We use several persistent cookies thatwhich are strictly necessary to enable you to move around the website anduse its features. Without these cookies, we would not be able to provide
certain functions of our sites.

◦ To provide additional functionality: To remember the settings you’ve chosen
to use when viewing our site, and to tailor our site to you. For example, if
you set your location to France, we know to translate the site into the
French language for you.
◦ Analytical or Performance purposes: To measure visitor behavior, such as
how many times a visitor visits the site, so that we can improve our site andprovide you with a better experience.
Depending on your choice of browser (e.g., Edge, Chrome, Firefox, etc.), you
may be able to modify your browser so that it notifies you when cookies are sent
to it. Alternatively, you can refuse to accept cookies altogether, and you can alsodelete cookies that have already been set. You can do this through your browser
settings. Each browser is a little different, so refer to your browser’s help menu tolearn the correct way to modify your settings. However, if you turn cookies off,
you will not have access to many features that make your web experiencesmoother, such as the features mentioned above, and some of our services may
not function properly.
To support our web pages, we sometimes also embed content from third-party
websites, such as video content from YouTube. As a result, when you visit a
page containing such content, you will be presented with third-party cookies
from those third-party websites. Similarly, you will also see embedded ‘share’
buttons on Capcom web pages that enable users to easily share content with
their friends through a number of popular social networks. When you click on
one of those buttons, a cookie will be set by the service through which you havechosen to share content, such as Facebook, Google/YouTube, or Twitter.
Capcom does not control the placement of those cookies and you should checkthe relevant third-party's website for more information on how to restrict theplacement of those cookies.

When visiting Capcom's websites, the third-party cookies that may be present
include, but are not limited to, these listed in the chart below. Please reach out
to Capcom at any time for a comprehensive list of third-party cookies.
SourcePurposeHow to Block

Google/YouTube/DoubleClick

Cookies are used
to deliver content

You can find out more about Google's
privacy practices and the cookies that

on this website
using Google
Products. Data
collected by
Google may also
be used for otherpurposes,
includingadvertising.

it uses via YouTube here
(http://www.google.com/intl/en/policies/privacy/). You can alsochange your browser settings toaccept or refuse these cookies asmentioned above.

Twitter

Twitter uses
cookies to enable
visitors to sharewebsite pages
and content
through third
party social
networking andother websites.
Twitter may alsouse visitors'
information toserve targeted
advertising onother websites.

Further information about how Twitteruses cookies, including how you can
opt-out is available here
(https://twitter.com/privacy). You canalso change your browser settings toaccept or refuse these cookies asmentioned above.

Facebook

Cookies are used
to deliver content
on this website
using Facebook.
Data collected by
Facebook may
also be used forother purposes,
includingadvertising.

Cookies are used to deliver content
on this website using Facebook. Data
collected by Facebook may also be
used for other purposes, including
advertising. You can find out more
about Facebook's privacy practices
and the cookies that it uses here
(https://www.facebook.com/about/privacy/). You can also change yourbrowser settings to accept or refuse
these cookies as mentioned above.

CookieBot

Cookies are used
to manage
consent
preferences on
the website
including
CookieBot
scripts. Data
collected by

Further information about how
CookieBot uses cookies, including
how you can request data erasure isavailable here (https://cookiebot.com/en/privacy-policy). You can alsochange your browser settings toaccept or refuse these cookies asmentioned above.

CookieBot may
also be used forother purposes.

Name

SourceExpiry_utma

Google Analytics

2 years from set/update_utmb

Google Analytics

30 minutes from set/update_utmc

Google Analytics

Upon the browser closing_utmv

Google Analytics

2 years from the visitor's last
visit

_utmz

Google Analytics

6 months from set/update_gat_xxx

Google Tag
Manager

2 years from the visitor's last
visit

_ga

Google Tag
Manager

2 years from the visitor's last
visit

_gid

Google Tag
Manager

2 years from the visitor's last
visit

YSC

YouTube/Google

Upon the browser closing

PREF

YouTube/Google

2 years from set/update

GPS

YouTube/Google

6 hours from set/update

VISITOR_INFO1_LIVE

YouTube/Google

3 months from set/update

personalization_id

Twitter

2 years from set/update_fbp

Facebook

3 months from set/update_fbc

Facebook

3 months from set/update

CookieConsent

CookieBot

1 year from the visitor's lastvisit

ii. California’s “Do Not Track” Disclosure and Global Privacy Control
At this time, Capcom’s websites do not recognize browser-based “Do Not

Track” instructions. You can, however, change your privacy preferences
regarding the use of cookies and similar technologies through your browser, as
mentioned above.
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• Q3. How is your personal information used andshared?
We use your personal and non-personal information, both individually and in theaggregate, in the following ways:
To operate our business and to enhance and personalize your game experience,
including to:◦ Operate, improve, and develop our games and Services;◦ Enable online matchmaking and provide online statistic tracking;◦ Help you find your friends or tell your friends about a Service;◦ Facilitate sharing on social networks;◦ Serve and measure the effectiveness of advertising;◦ Measure the health of our Services;◦ Set up and maintain accounts you register for;◦ Provide game experiences that you may like;◦ Set up loyalty programs;◦ Identify, fix, and troubleshoot bugs and service errors;◦ Provide software updates;◦ Adhere to your preferences and to deliver dynamic content; and◦ Help keep our Services safe and fair, resolve disputes, investigate and help
curb fraud and illegal behavior, comply with the law, and to enforce ouragreements and policies.

To provide you support, including to:◦ Help identify and troubleshoot problems with your use of our Services;◦ To survey your opinions through surveys or questionnaires;◦ Communicate with you and respond to your specific requests or questions;and◦ Manage and send you confirmations and important information about youraccount, products, purchases, subscriptions, and warranties.
To personalize our communications with you, including to:◦ Present offers and/or information relating to Services you might like;◦ Make recommendations to you on our and third-party websites andservices based on the information we have collected about you; and◦ Manage and personalize advertising for you and deliver targeted marketing,newsletters, service updates, and promotional offers.
Whatever the purpose may be, we will collect and process your information to
the extent you have provided to us your consent, or, alternatively, as reasonably
necessary to fulfill our contracts with you, perform our legitimate businessobjectives, or as otherwise required under applicable law. More importantly, we
will not collect and use your personal information for any purposes other than as
set forth in this Privacy Policy without your consent.
Capcom USA Activities and Updates
Information collected from those who voluntarily submit it to us is used toprovide services like newsletter subscriptions, updates on special events, gamenews, and e-mail announcements of interest to our users, as well as to provide
our users with exclusive content, awards, prizes, and/or access to special
promotions. You may opt-out of such services by following the process set forthin Q7 below.
Operational Uses
We may also use your personal information for other purposes, such as
operational uses necessary to conduct our business or provide the Services. Forexample, we may use your information to send you administrative
communications either about your account with us or about features of ourServices.
Aggregated and Anonymous Information
Finally, we may take your personal information and make it anonymous. We do
this either by combining it with information about other individuals (aggregating
your information with information about other individuals), or by removing
characteristics (e.g., your name or other identifying information) that make theinformation personally identifiable to you. This process is known as depersonalizing your information. Given the non-personal nature of this information,
no restrictions apply under this Privacy Policy on our right to de-personalize yourpersonal information. We may use de-personalized information in any way andshare it with third parties without your consent.
Purchase or Sale of Businesses
From time to time, we may purchase a business or sell one or more of ourbusinesses, and your personal information may be transferred as a part of thepurchase or sale. If we purchase a business, the personal information received
with that business would be treated in accordance with this Privacy Policy, to the
maximum extent possible. If we sell a business, we will include provisions in the
selling contract requiring the purchaser to treat your personal information in thesame way required by this Privacy Policy (including any amendments to thisPrivacy Policy).
Third Party Processing
Capcom engages third parties, including contractors and third-party advertisers
to support our Services, such as ad networks, data exchanges, traffic
management service providers, social networks and marketing analytics service
providers, located both within and outside of the United States, to collect and/or
process your personal information on our behalf in connection with our offeringand maintenance of the Services, such as for providing back-end
server/matchmaking services, customer support services, analytics services,conducting market surveys, sending newsletters, or otherwise in accordancewith the purpose(s) for which your personal information was originally collected.
When these contractors or third-party service providers collect or receive yourpersonal information, we require that they: (i) use your personal information only
on our behalf; (ii) not sell your personal information to third parties; and (iii) notdisclose your personal information except as may be required by law, or as
permitted by us or as stated in this Privacy Policy.
To the extent that your personal information may be transferred to countries
outside of the United States, we will take measures to ensure that any suchtransfers comply with applicable data protection laws and that your personal
information remains protected to the standards described in this Privacy Policy.
No Third Party Marketing
Without your consent, our company does not share and does not rent or sell
your personal or demographic information to third-parties for their direct
marketing purposes.
Disclosures Required by Law and Disclosures to Help Protect the Security
and Safety of Our Services and Others
We will disclose personal information when we believe in good faith that
disclosure is required by law (e.g., court order or subpoena) or to help:◦ Enforce our Terms of Service/Use or contests, sweepstakes, eSports
tournaments, promotions, or game rules;◦ Protect your safety or security, including the safety and security of yourproperty; or◦ Protect the safety and security of our Services or third parties.
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• Q4. What are your California Privacy Rights?
California Civil Code Section 1798 et seq. permits our customers who are
California residents to request certain information regarding our disclosure of
personal information to third-parties for their direct marketing purposes.
However, as previously stated, we do not share information with third-parties fortheir direct marketing purposes. If you still have inquiries regarding our disclosure
policy, please contact us at:
Capcom USA
Attn.: Privacy Policy Administrator

185 Berry Street, Suite 4800
San Francisco, CA 94107(650) 350-6500
privacy@capcom.com
CALIFORNIA CONSUMER PRIVACY ACT OF 2018 (as amended by
CALIFORNIA PRIVACY RIGHTS ACT OF 2020) (collectively “CCPA”)
Categories of Personal Information Collected
In the chart below, we identify each category of personal information that wehave collected about our users in the last 12 months using the categories
enumerated in the CCPA. Except for Employment Data (please see Employment
Data section below), if we have collected that category of personal information in
the last 12 months, an “X” appears in the corresponding row in the second
column of the chart.
Categories of Personal Information

Collected (in thelast 12 months)

Name

X

Alias

X

Signature

X

Postal address

X

Email address

X

Telephone number

X

Unique personal identifier (e.g., device ID, ad ID, IP
address, etc.)

X

Account or policy number (e.g., banking, insurance,
credit, etc.)

X

Government ID number (e.g., SSN, driver’s license,
passport, etc.)
Physical characteristics or description
Biometric information
Professional or employment-related information

Education information
Medical information
Financial information

X

Insurance information
Commercial information (e.g., purchase history)X

Geolocation data

X

Internet or other electronic network activity information(e.g., browsing or search history, interaction with an
online service, etc.)

X

Audio information
Visual information

X

Electronic, olfactory, thermal, or similar information
Inferences drawn from any of the above information tocreate a profile

Personal Information Collection and Use
See the Capcom USA Online Privacy Statement, “Q2. What types of information
do we collect about you?” for more information on the sources of personal
information collected and the purposes for which information is used. Note that
Capcom may retain information needed to resolve disputes, enforce our user
agreements, protect our legal rights, and comply with technical and legal
requirements and constraints related to the security, integrity, and operation of
our products. Otherwise, we will retain your personal information only for as longas reasonably necessary to provide you Services, create and improve our
products, comply with the law, or to run our business.
No Sale of Personal Information
For purposes of the CCPA, Capcom has not sold personal information relating
to California residents in the last 12 months.
Rights of California Residents
Right to Know: If you are a California resident, you may submit, free ofcharge, but no more than twice in a 12-month period, a verifiable request for
the following information:◦ The specific pieces of personal information we have about you;
◦ The categories of personal information we collected, sold, or disclosed
for a business purpose about you within the last 12 months;◦ The categories of sources from which the personal information wascollected;◦ The purposes for which the information was collected or sold; and◦ The categories of third parties to whom the information was sold,disclosed for a business purpose, or otherwise shared.
If possible, we will provide this information to you in a readily usable format
that allows transmission to another entity.
To submit a request, please email us at privacy@capcom.com or use ouronline web form located at https://capcomusa.com/ccpa/. Email requests
must include “Your California Privacy Rights” in the subject field. Within 5business days of receipt, we will let you know we received your request. We
will provide a substantive response as soon as possible thereafter, unless weneed more time, in which case we will notify you. If we need additional
information to verify your identity, we will contact you to request that
information. If we are not able to verify your identity, we will deny yourrequest, but if applicable, we will refer you to the applicable sections of thisPrivacy Policy that address our data collection and use practices. If we deny
your request, even if only in part, we will explain the reason in our response.
Right to correct inaccurate personal information: If you are a California
resident, you may submit a verifiable request for us to correct any personal
information or we have collected about you. To submit a request, pleaseemail us at privacy@capcom.com. Email requests must include “Your
California Privacy Rights” in the subject field.
Right to Delete: If you are a California resident, you may submit a verifiable
request for us to delete any personal information we have collected aboutyou. To submit a request, please email us at privacy@capcom.com or use
our online web form located at https://capcomusa.com/ccpa/. Emailrequests must include “Your California Privacy Rights” in the subject field.

Within 5 business days of receipt, we will confirm receipt of your request. We
will provide a substantive response as soon as possible thereafter, unless weneed more time, in which case we will notify you. If we need additional
information to verify your identity, we will contact you to request that
information. If we are not able to verify your identity, we will deny yourrequest to delete. If we deny your request, even if only in part, we will explain
the reason in our response.
Right to be Free from Discrimination: We may not discriminate against you
because you have chosen to exercise your rights, including, for example, by
denying you access to our online services or charging you different rates or
prices for the same online services, unless that difference is reasonably
related to the value provided by your data.
Exercising Your Rights: To submit a verifiable request or to otherwise
contact us for more information about how to exercise your rights, please
follow the instructions above.
If you would like to designate an authorized agent to make a request on yourbehalf, please be sure the agent is able to (i) demonstrate you have provided
written permission for the agent to submit the request on your behalf, and (ii)provide proof of his or her own identity. If the agent does not satisfy theserequirements, we will deny the request.
Employment Data:
California-resident employees, applicants, emergency contacts,
beneficiaries, independent contractors, and members of boards of directors(collectively, “Employees”) have the aforementioned rights included in the
California Privacy Rights section. Verifiable requests will be processed
according to the procedures laid out in this CCPA section.
In connection with your employment application or employment-relationshipwith Capcom, we collect the following categories of personal informationfrom Employees (“Employment Data”) : Government ID number (e.g., SSN,
driver’s license, passport, etc.); Education information (e.g., your level of
education, degrees in-progress or obtained, professional licenses andcertificates); Professional or employment-related information (e.g., contentsof your resume, CV, cover letter, or application documents); Medical
information and Insurance Information (e.g. as necessary to processemployment-related benefits, etc.).
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• Q5. What kinds of security measures do wetake to safeguard your personally identifiable
information?
The security and confidentiality of your information is extremely important tous. We have technical, administrative, and physical security measures inplace to protect your personal information from unauthorized access andimproper use. We also review our security procedures periodically toconsider appropriate new technology and updated methods. But, despite
our best efforts, no security measure is ever perfect or impenetrable.
Specific security measures we currently implement to prevent unauthorized
physical or electronic access to users' personal and demographic
information include:◦ User data is stored behind a firewall to protect your data fromunauthorized access or against loss, misuse, or alteration.
◦ Data is stored in a secure physical environment (e.g. behind locked
doors).
◦ Data is stored in a database accessible to authorized employees on aneed-to-know basis only.
◦ Employees must have a unique password before gaining access to userdata.
◦ We use industry-standard encryption technology when transferring or
receiving sensitive personal information.
◦ Endpoint protection.
◦ We maintain written security policies to which all employees must
adhere.
(Back to top)• Q6. How can you ask questions, or send uscomments, about this Privacy Policy?
Capcom USA
Attn.: Privacy Policy Administrator
185 Berry Street, Suite 4800
San Francisco, CA 94107(650) 350-6500
privacy@capcom.com
Any personal information you provide to the above e-mail and postal mailaddresses will not be used to send you promotional materials, unless you
request it.
Capcom is a member of the ESRB's Privacy Certified Program. If you believethat we have not properly responded to your inquiry, please contact the
ESRB at https://www.esrb.org/privacy/contact, or privacy@esrb.org.
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• Q7. How can you access and control the useof your personal information?
Capcom provides you choices when it comes to the collection and use ofyour personal information. For example, you can choose to opt-in or opt-out
of marketing emails. If you would like to opt-out of marketing emails at any
time after granting consent, click the “Unsubscribe” hyperlink included inevery marketing email, or contact us at:
Capcom USA
Attn.: Privacy Policy Administrator
185 Berry Street, Suite 4800
San Francisco, CA 94107(650) 350-6500
privacy@capcom.com
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European Union/European Economic Area Users
Users residing in certain countries, including the EU/EEA users, are afforded
certain additional rights regarding their personal information. Except where
an exception or exemption applies, these rights include the ability to access,correct, and request deletion of your personal information; request a portablecopy of your personal information; or otherwise object to or restrict how we
use your personal information.
At any time, you may contact us to deactivate your Capcom accounts, ordelete the personal information associated with your accounts or otherwise
collected in connection with your use of our Services, by contacting ourPrivacy Policy Administrator at the address above. If you choose to do so,
you may no longer have access to the Services associated with youraccounts. Note that Capcom may retain information needed to resolve
disputes, enforce our user agreements, protect our legal rights, and comply
with technical and legal requirements and constraints related to the security,
integrity, and operation of our products. Otherwise, we will retain yourpersonal information only for as long as reasonably necessary to provide you
Services, create and improve our products, comply with the law, or to run
our business.
You may exercise your rights concerning your personal information at any
time. To exercise your personal data rights, send us an email at
privacy@esrb.org and include "Subject Access Request" in the subject field.
Before we process any request, we may ask you for certain personal
information in order to verify your identity. Where permitted by local law, we
may reject requests that are unreasonable or impractical. We will respond to
your requests within a reasonable timeframe.
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• Q8. How will you know if we amend thisPrivacy Policy?
We may amend this Privacy Policy at any time. If we make any materialchanges in how we collect, use, or share your personal information, we will
make reasonable efforts to notify you via our Services, and we willprominently post a notice of the changes covered by this Privacy Policy on
our website located at www.capcomusa.com. Any material changes to thisPrivacy Policy will be effective when posted, and your continued use of anyof the Services covered by the Privacy Policy after the posting will constituteyour acceptance of and agreement to be bound by those changes, to theextent permitted by applicable law. In the event that a material change in thisPrivacy Policy affects the collection and/or processing of your personal
information which was previously collected pursuant to your prior consent,
we will request a re-affirmation of your consent to any new collection and/or
processing, as required by applicable law.
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• Q9. How is information treated when it iscollected from non-US residents?
For personal information transferred from a European Union or European
Economic Area member country or Switzerland to the United States,
Capcom will provide adequate protection for such data in compliance withapplicable legal standards.
Capcom commits to resolve complaints about our collection or use of yourpersonal information. European Union, European Economic Area and/or
Swiss individuals with inquiries or complaints regarding our Privacy Policy
should contact us at privacy@esrb.org, or regular mail at:
Capcom USA
Attn.: Privacy Policy Administrator
185 Berry Street, Suite 4800
San Francisco, CA 94107
You can also contact to our Data Protection Officer by sending an email to:
dpo@capcom.com. If a European Union, European Economic Area, or Swiss
individual’s complaint cannot be resolved through our internal process, wewill cooperate with JAMS pursuant to the JAMS International Mediation
Rules, available on the JAMS website. Mediation shall be conducted in
English and shall take place in the City and County of San Francisco in theState of California before one mediator selected in accordance with suchrules and procedures. All documents submitted to such mediation shall be inEnglish. JAMS mediation may be commenced as provided for in the relevant
JAMS rules, and at no cost to you.
Our data protection representative within the EEA is:
Capcom Entertainment Germany GmbH
Borselstraße 20, 22765 Hamburg, Germany
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