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Frequently Asked Questions
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１．Online payment with a credit card
 1.1 What credit cards are accepted?
 1.2 Are debit cards, prepaid cards, or other forms of e-money accepted?
 1.3 Can I earn credit card points when using my credit card for this purchase?
 1.4 What currency will be used for the payment?

２．Payment procedure 2.1 Can I pay by credit card at convenience stores in Japan and at domestic orat Japanese overseas establishment?
 2.2 Once I have paid a fee by credit card, must all future payments also bemade by credit card?
 2.3 Should the applicant and the name of the credit card holder be identical?
 2.4 Can I use my credit card to pay in installments?
 2.5 Can I use more than one credit card for single payment?
 2.6 When will the credit card payment be charged to my account?
 2.7 When is the completion date of the payment?
 2.8 Will a receipt be issued?
 2.9 After the passport, visa, or ID certificate is issued, how can I check thepayment details?
 2.10Is it possible to switch from credit card to cash payment?

 2.11

Is it possible to cancel a credit card payment?

 2.12 Is it possible to check payment details, such as the registered credit cardand payment amount, once the payment procedure is completed?
 2.13 If the payment procedure is not completed by the due date (YY/MM/DD),
is it possible to restart the payment procedure?
 2.14

What is a security code?

 2.15

How will it appear in my credit card billing statement?

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Contents (2/2)

3. Other 3.1 Are there any times when credit card payment will be not be available?

 3.2 Is there anything in particular I should pay attention to when using theonline payment method?
 3.3 I registered my credit card, checked my credit card statement and found acharge of 1 yen (or 2 yen). What is that?
 3.4 What should I do when an error message appears?

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１．Online payment with a credit card
1.1 What credit cards are accepted?
Credit cards that bear any of the following logos are accepted.
Visa / Mastercard / JCB / Diners Club / American Express

1.2 Can payment be made using debit cards, prepaid cards, or e-money?
Debit cards issued by leading credit card brands are accepted. Prepaid cards and other formsof e-money are not accepted.

1.3 Can I earn credit card points when using my credit card for thispurchase?
Your credit card points policy ist set by your credit card company. Please inquire with your credit
card company.

1.4 What currency will be used for the payment?
Payments are processed in Japanese yen. No other currencies are accepted. You may haveto pay foreign-transaction fees when using a credit card issued outside of Japan depending on
the terms and conditions of your credit card company.

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２．Payment procedure (1/4)
2.1 Can I pay by credit card at convenience stores in Japan or atdomestic or Japanese overseas establishments?
It is not possible to pay by credit card at convenience stores in Japan or at domestic orJapanese overseas establishments. However, online payment using a smartphone or otherdevice is possible.

2.2 Once I have paid a fee by credit card, must all future fee
payments also be made by credit card?
No. You can choose your payment method each time you make a payment.

2.3 Should the applicant and the name of the credit card holder beidentical?
In principle, the applicant and the credit card holder must be the same person.
As an exception, when the payments are made by the legal representative (person withparental authority, guardian, etc.) of the applicant due to reasons such as the applicant
being a minor, the credit card holder himself/herself must complete the payment procedure
since the applicant and the credit card holder is different.
The credit card holder should not lend their credit card or share their credit card details with theapplicant for payments.

2.4 Can I use my credit card to pay in installments?
No. Only one-time payments are accepted.

2.5 Can I use more than one credit card for a single payment?
No. Only one credit card can be used to make a single payment.

2.6 When will the credit card payment be charged to my account?
The due date will differ depending on your credit card company. Please refer to the billingstatement issued by your credit card company or inquire with the company indicated on yourcard.

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２．Payment procedure (2/4)
2.7 When is the completion date of the payment?
The completion date of the payment will be the issuance date of the passport, visa or IDcertificate.

2.8 Will a receipt be issued?
A receipt will not be issued. Please use the billing statement issued by your credit cardcompany or print the payment process completed screen.

2.9 After the passport, visa, or ID certificate is issued, how canI check the payment details?
After the payment is completed, you can check the status and details by accessingthe specified URL. Please note that this function will be only available 30 days after thepayment due date.

2.10 Is it possible to switch from credit card to cash payment?
It is possible to switch from credit card to cash payment before the passport, visa, or ID
certificate is issued. Please ask pay by cash at the counter.

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２．Payment procedure (3/4)
2.11 Is it possible to cancel a credit card payment?
Once issued, it will no longer be possible to cancel credit card payments or to change thecredit card.

2.12 Is it possible to check payment details, such as the registered credit
card and payment amount, once the payment procedure is completed?
Yes. You can check your payment details on the screen as described in the credit card payment
manual under the procedure of "Change Credit Card." Please note that only the last 4-digits of yourcredit card number will be displayed.

2.13 If the payment procedure is not completed by the due date(YY/MM/DD), is it possible to restart the payment procedure?
The payment procedure cannot be restarted. For applicants requesting the issuance of apassport or ID certificate, the payment due date (YY/MM/DD) is identical to the receipt
deadline (for visa issuance, payment the due period is 90 days). Payment must be made by
the due date.

2.14 What is a security code?
The security code is the last 3-digit number shown near the signature space on the back of the credit
card or the 4-digit number shown on the front. (The location and number of digits will differ dependingon your card.) If you cannot find your security code, please inquire with your credit card company.
Visa / Mastercard / JCB / Diners ClubAmerican Express

Back of the card: 3-digit number found near
the signature space.

Front of the card: 4-digit number

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２．Payment procedure (4/4)
2.15 How will it appear in my credit card billing statement?
It may be shown in kanji, half-width kana or alphabetical characters, depending on the credit
card company. This applies commonly to the issuance of passports, visas, and ID certificates.
In the case of kanji:外務省旅券証明等手数料
In the case of half-width kana:ｶﾞｲﾑｼｮｳﾘｮｹﾝｼｮｳﾒｲﾄｳﾃｽｳﾘｮｳ
In the case of alphabetical characters: JPN VISA OR CONSULAR FEE
Please note that there may be a period at the end if the card was issued by a credit card issuer
that is not Japanese.
In the case of kanji:外務省旅券証明等手数料.
In the case of half-width kana:ｶﾞｲﾑｼｮｳﾘｮｹﾝｼｮｳﾒｲﾄｳﾃｽｳﾘｮｳ.
In the case of alphabetical characters: JPN VISA OR CONSULAR FEE.

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３．Other (1/2)
3.1 Are there any times when credit card payment will not beavailable?
The service will not be available during the following hours: 19:00 on January 1 – 12:00 January 2 (Japan Time) 20:30 on the third Saturday – 12:00 of the following Sunday in June and September (JapanStandard Time)
Please understand that service may be suspended during hours other than the above in somecases.

3.2 Is anything in particular I should pay attention to when using
the online payment method?
Please refer to “Note on Use” posted on NTT DATA JAPAN CORPORATION’s website forfurther information on credit card payment procedures for consular fees related to the issuanceof passports, visas and ID certificates.

3.3 I registered my credit card, checked my credit card statement
and found a charge of 1 yen (or 2 yen). What is that?
Depending on the credit card company, your credit card may be charged 1 or 2yen(preauthorization fee) to check the validity of the credit card “1 yen authorization”. If thetransaction is not successful, the fee will be refunded. If the transaction is successful, the fee
will be refunded and then the actual invoice will be charged or the invoice amount minus 1 or 2
yen will be charged. The estimated timeframe for the refund and whether the fee will be shownon the billing details depend on the credit card company. Please contact your credit cardcompany for details. Note that procedures related to your application are being processed until
you receive notification of completion. Please wait for the issuance.

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３．Other (2/2)
3. 4 What should I do when an error message appears?
You can find the possible solution to the problem in the table below.
If you cannot solve the problem, please contact us at the email address shown on the last
page of this FAQ.
Error CodeError messageSolution

MSFWOLW2012-gm Your payment cannot beYou cannot make an online payment because yourprocessed because your due date due date has passed. For visas, please contact thehas passed.
Japanese overseas establishment to withdraw yourapplication and reapply. For certificates, please
withdraw your application, and reapply. For passport,
please contact the passport office or the Japanese
overseas establishment where you will receive yourpassport.
MSFWOLW1014-00

The URL is invalid.

When copying and pasting URLs, please make surethat you are not copying extra text, or that the URL
is not cut off in the middle. Some errors can beresolved by trying another browser.

MSFWOLW2013-gm Your payment cannot beprocessed because the payment
process has been cancelled.

You cannot make an online payment because thepayment process has been cancelled.

MSFWOLW2014-gm This card is not valid. Please enter Please contact your credit card company.
the details of a different card.
If you wish to continue with a different card, please
enter the details of that card.
MSFWOLW2015-gm The card details you entered have The card details you entered have already been
already been registered.
registered. If you wish to continue with a different
card, please enter the details of that card.
MSFWOLW2017-gm A system error has occurred.
Please try again later.

The error may have occurred due to the device
environment you are using. Please check therecommended environment (https://kokopass.jp/mofa/pdf/notes_on_use_e.pdf) and try a different device
or a different browser.

To send inquiry e-mail to Consular Policy Division, the Ministry of Foreign Affairs
ryousei-paybycard@mofa.go.jp

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