Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

Report on NTT
About the Company• NTT is a global technology and business solutions provider• The company believes in applying technology for good and provides services that
help clients accelerate their growth and develop new business models
o Services includes digital and business consulting, technology and managed
services for cybersecurity, applications, workplace, cloud, data center andnetworks• Their mission: to provide services that improves people lives and clients success• NTT produces $109 billion in revenue, has more than 310,000 employees in over 80
countries and regions• Their services are delivered in over 190 countries and regions and they serve 80%+of Fortune Global 100 companies and thousands of other clients and community
around the world•••

They are the winner of 2018 Technology Services Industry Association TSIA STAR
award for Transformation of Support Services
In 2018, they received the ABSL Diamond award for Business Innovation in Global
Delivery Center Prague
Industries which the company is affiliated with: financial services and insurance,
healthcare and life sciences, retail and CPG, public sector, manufacturing andautomotive, telco, media & sports/entertainment, travel and transportation

Expertise• Managed Services

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1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

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Security
Cloud Communications
Cloud Infrastructure
Global Data Centers
Consulting Services
Support Services
Technical Services

Managed Services• Part of their business model is implementing SMART solutions by helping business:o Analyze their datao Discover powerful insights and trends
o Generate predictive analytics
o Make data-driven decisionso Enhance situational awarenesso Improve responsivenesso Determine efficient assignment of resources
o Save costs• They also provide services that help companies navigate moving forward into a
digital futureo Smart communication for smarter workspaces▪ Cloud communications that enable collaboration for improved
efficiency, productivity, and engagemento Business-aligned technology services▪ Simplifying the management of day-to-day operationso Managed Hybrid Infrastructure Services▪ Delivering a unified experience throughout hybrid IT environments▪ Offer comprehensive management and monitoring of on-premises,
cloud, and hybrid infrastructure▪ NTT’s highly trained vendor-accredited experts, processes, and tools
manage the day-to-day operations of ones IT infrastructure▪ This allows a company to focus on strategic objectives
o Managed Security Services▪ End-to-end security infrastructure and operations management▪ Threat detections services, enterprise security monitoring, security
device management, security operation center-as-a-service (helps
reduce business risks, administrative burden and costs, with flexible
compliance reporting and detection of cyberthreats), web application
firewall-as-a-service, vulnerability managemento Managed Network Services▪ Proactive, automated, near real-time monitoring and operational
management of multivendor, multi-technology enterprise networks

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

Provide skilled people, automated processes, and management tools
to deliver consistent service levels and near real-time data-driven
management insight▪ Managed SD-WAN Services, Managed Services for Enterprise
Networks, Managed Wired and Wireless LAN Services
o Managed IT Services▪ Comprehensive managed IT services that match existing IT
investments and resources with client infrastructure support▪ NTT’s IT platform solution is used to manage business processes andmeet regulatory and compliance standards▪ They support business processes across IT, HR, sales, andprocurement and provide a single view of real-time information
across an enterprise• They may then provide recommendations to better alignpeople, processes, and systems▪ Their ITIL-managed service desk also provides clients with a Client
Service Manager and a robust team knowledge specialist• The service desk provides event, incident, and problem
management resolutions and monitors IT processes,
performance, and achievement of service level agreementso Managed Collaboration and Productivity Services▪ Maximize investments in collaboration technologies and help people
work productively together anywhere and anytime▪ Related services include:• Cloud services for Cisco• Hosted unified communication - a single, unified collaboration
platform capable of delivering across multiple channels• Managed collaboration services - a single managed service
covering Cisco, Microsoft, and other collaboration
environments• Managed desktop services, managed productivity services
o Managed Application Services▪ End-to-end management of the enterprise applications▪ NTT’s Managed Application Services improve system performance by
up to 7 times that of legacy environments while ensuring a company’s
custom applications are available and secure▪ Services support custom business applications developed in a variety
of web frameworks: Java, J2EE, ASP.NET architectures▪ Support services are available around the clock▪ Related services include:• Managed healthcare application services – scalable, agile,
mission-critical ICT services for the healthcare environment
enhancing security, governance, and risk compliance▪

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5•

Managed Oracle E-Business Suite Services – improve
performance and reduce cost with complete end-to-end
managed cloud services for Oracle applications• Managed Oracle Hyperion Services – minimize cost andcomplexity in Hyperion application environments• Managed Oracle JD Edwards Services – leverage JD Edwards
Investments in the cloud with greater value, choice, andconfidence• Managed Oracle PeopleSoft Services – scalable, secure, andcost-effective PeopleSoft hosting• Managed SAP Services – A comprehensive approach to
managing core system functionality for SAP applications
hosted on Azure
o Communications Lifecycle Management▪ Enhance the management of all communications expenses, allowing
one to make better strategic decisions▪ Their ISO 27001 cloud-based platform and managed services provide
companies with the insight into their communications service andasset lifecycle with data related to what they own, how much they
spend, their utilization, usage behaviors, and adoption, allowing themto make more strategic decisions▪ NTT provides evidence-based suggestions▪ They look at optimizing network services, local and global voiceservices, enterprise mobility services, Internet of Things services, andconferencing and collaboration services
o Managed Customer Experience Services▪ Omnichannel customer journey delivering advocacy and improved
customer loyalty through design-based engagement and connected
conversations▪ They will help companies identify the optimum service solution toachieve their strategic business outcomes▪ They offer choice and customization of on-premise, cloud, or hybrid
services• They will also plan and implement the migration of workloads
to optimize efficiencies▪ Their tools and process monitor and manage multivendor platform
and application SLAs
o Software-defined Infrastructure Lifecycle Services▪ New business demands are driving the need for software-defined
infrastructure (SDI) to support applications, innovation, and agility▪ SDI should allow organizations to optimize their IT operations,increase efficiency and improve infrastructure availability while
reducing costs

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1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5▪
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NTT’s SDI Services support multi-vendor, software-definedprogrammable infrastructure investment to ensure business demands
are metRelated services they offal• Lifecycle managemento Simplifies lifecycle management across vendors byproviding a consolidated view of ones license estatethrough NTT’s Digital Wallet• Policy Deployment and Complianceo Delivery of consistent multi-vendor technical services
for network redesign and deployment• Assurance and Operational support
o Offloads operational management tasks from in-housestaff, engages in problem management with root cause
analysis, and provides recommendations andcompliance management by leveraging the digital
intelligence, automation and orchestration delivered
through NTT’s service platform• Business Outcome Managemento Enables continuous and ongoing operational
improvement in multi-vendor lifecycle management by
providing recommendations to optimize purchases andimprove compliance and performance based on NTT
best practices

Responding to COVID-19• NTT Ltd. offer agile solutions for business continuity through these difficult times
o Helping companies secure remote working for their staffo Helping companies ensure a secure, high-performing network during timesof uncertaintyo Helping companies transition to virtual and home working with remote CX
agentso Helping companies switch planned events to digital eventso Helping companies manage security staff shortages• NTT DOCOMO and NTT Communications announced that they would provide
customers who are 25 or younger with some data communication services free ofcharge to support the use of online learning using smartphones• NTT Group’s Corporate sports teams and fitness trainers have collaborated to
produce a series of fitness videos which have been made available to view free ofcharge• In March, each NTT Group company in Japan announced that it will extend payment
deadlines for customers who are having difficulty paying their bills for services byfilling out an application

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

NTT Data Healthcare• More than 50 years of experience in the healthcare services• Annual research and development investment of about $3.6 billion• NTT Data healthcare solutions support nearly 80 million doctors, patients, andemployees in the U.S. alone• In 2019 they ranked the 2nd largest and most experienced global IT services
provider in healthcare by HfS Research and number 1 in ranking for providers andthe greatest geographical coverage• In October 2020, they were recognized by Everest Group as a leader in its
Healthcare Provider Digital Services PEAK Matric Assessment 2020
o They were recognized for their ability to deliver services successfully and theimpact it has created n the market
o They were specifically cited for their Nucleus for Healthcare solution as wellas their collaboration on a COVID-19 Patient Monitoring solution• Services:o Health Plans▪ Their health plan services connect both members and providers▪ Helps clients make their health plan smarter and predict patient carebefore its needed by harnessing digital solutions▪ They provide business intelligence and analytics for health plans,business process solutions, healthcare staffing solutions▪ They also provide services related to enrolment and billing, healthplan consulting, and platform enablemento Healthcare Providers▪ Help clients improve patient outcomes, create exceptional patient
experiences, transform medical delivery processes and lower costs▪ They do this by providing services related to business intelligence andanalytics, enterprise IT and security consulting, healthcare consulting
services, managed cloud and advisory services, nucleus for healthcare,enterprise imaging and analytics, patient engagemento Life Sciences▪ Their goal is to help organizations gain the most value from theirinvestments▪ Help clients make precision medicine and value-based contracting areality, helping people live longer, healthier lives▪ Related services include: Commercial operations, HCLS insights
powered by Nucleus, Learning solutions, PAIS Solution for Life
Sciences, revenue management managed services, and supply chain
integration and analytics▪ Nucleus for Healthcare is a single platform for data integration,
automation, and AI• It aligns digital initiatives along the healthcare value chain
while focusing on outcomesEugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5••

Clients include: Harvard Pilgrim Health Care, East Tennessee Children’s Hospital,
Community Health Plan of Washington
In August of 2019, NTT Data Services announced a collaboration with Google Cloudto develop next-gen healthcare solutions designed to improve patient experience,
while creating more efficient operations and reducing costs for providers and healthplans
o They are working together to deliver digital offerings in cloud, analytics, andAI that enable providers to gain better access to insights and solutions
needed to foster better patients outcomeso These solutions will also help health plans better engage with members andproviders

NTT Nucleus for Healthcare Solution• On July 20, 2020, NTT DATA Services announced a new alliance with Teladoc
Health, R1 RCM, Enli and VisitPay to build Nucleus for Healthcare – a frameworkthat incorporates best-in-class solutions to help accelerate clients’ digitaltransformation journeys
o Their goal is to empower healthcare organizations to maximise quality andcost outcomes in the emerging value-based healthcare economy while
creating a seamless experiences across the healthcare continuum• Teladoc Healtho A word leader in virtual care – they directly deliver millions of medical visits
across 175 countries each year through the Teladoc Health Medical Group• R1 RCMo A leading provider of technology-enabled revenue cycle management
services which transform and solve revenue cycle performance challenges
across hospitals, health systems, and group physician practices• Enli Health Intelligenceo A market leader in population health management information technology
o The company developed software tools for value-based care analytics andcare coordination• VisitPayo A leader in patient financial engagemento The company’s third-generation cloud-based platform is used by the nation’slargest and most innovative health systems to deliver transparency, choice,and control to patients managing healthcare payments and transactions• Nucleus for Healthcare provides advanced digital capabilities across the caredelivery continuum

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

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It is powered by NTT DATA’s cloud-based intelligent enterprise platformo This provides analytics, automation, and systems integration capabilities
NTT Data Service’s robust analytics and insight engine, protected by industrialized
security and data protection frameworks and delivered through a simple,
consistent, and thoughtfully designed interface, strengthens the connections
between clinicians and care teams with their patientso This transformation allows clinicians and care teams to focus on the work
they love while making healthcare more accessible and affordable
Hospitals can use Nucleus for Healthcare to accelerate their digital agenda using
healthcare-focused digital services.
NTT DATA’s Healthcare Nucleus can help healthcare providers with the following
things:o Efficiency: improve patient and caregiver satisfaction and loyalty while
maximizing network capacityo Experience: Orchestrate patient care plans and scheduling according to valuebased care outcomes that benefit patient and providero Engagement: empower clinicians and care teams with new and easier ways
to engage their patients transcending physical locations and geographyo Growth: Drive revenue growth for healthcare systems and reduce costs
across the value chaino Care: Allow clinicians and care teams to focus on patients while making
healthcare more accessible and affordable
Due to the COVID-19 outbreak, more focus is being put on virtual care andhealthcare providers are being forced to jump on the digital bandwagon to meet thedemands faced by the healthcare ecosystem

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

COVID-19 related Partnerships and Services• NTT DATA has an Accelerating Smart Platform that helps businesses incorporate
Smart technologies to go back to work safely
o The platform can take data from any source and perform a “health check” todetermine if an individual can safely return to work, school, or community
interactiono It can also be configured to send notifications of possible exposure
o The platform can help with occupancy and notifications, smart health checks,
protection and social distance compliance, contract tracing, data analysis,• NTT Data developed a fully mobile, end-to-end solution to test and trace City ofAustin citizens, first responders, and testing site workers
o The user experience begins on the city’s public health crisis website, where achatbot helps determine if one should get testedo It also guides people through registering, finding a testing location, andscheduling a testo The case tracker then records and communicates test results and manages apatient’s care and follow up• NTT DATA Services has partnered with Enli to deliver a COVID-19 Care
Coordination (EC3) programo A patient management program designed to record, manage and monitor
patients art risk for, or who have already contracted, COVID-19
o EC3 program allows clinical users to assess symptomatic and high-risk
individuals to determine if self-isolation is safe and practicalo It also facilitates periodic care coordination check-in calls to detectworsening symptoms and possible need for in-person careo It is a secure, HIPAA-compliant web-based application and can be configuredin 2 to 48 hours
o Daily updates occurs in alignment with CDC guidelines and real-time user
feedback▪ This allows clinicians to make informed decisions on when todischarge individuals from isolationo EC3 us built on Enli’s Value Navigator platform and deployed by NTT DATA▪ NTT DATA serves as a systems integrator, providing technical, staff
augmentation and consulting serviceso EC3 allows care teams to leverage an intelligent care plan to guide patients tothe most clinically appropriate interventiono For health plans, EC3 provides member support by rapidly deploying
evidence-based care management to meet the demands for COVID_19
management• NTT DATA has partnered with Sharecare AskMD to deliver a COVID-19 chatbot
screener – a helpful way for the general public to anonymously self-screen for thenovel coronavirus

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1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5

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o It is available for any organization in the U.S to embed or link to on theirwebsite for their own users to take anonymously
o At the hosting organization’s discretion, it can then provide a customizable
results summary screen to direct people to additional resources
NTT DATA has partnered with DataWalk to deliver an intelligent data correlation
platform for pandemic response management – a solution that harnesses data togive advance notice of the most likely evolution of the pandemic in a region andanalyze the effectiveness of responseo The solution helps identify virus super-carriers and people at the highest riskof infection and predicts disease outbreaks and equipment or medical staff
shortageso It can also help verify frequency of testing and coverage for people who
deliver essential services
NTT DATA Services’ Intelligent Data Capture for PPP processing helps financial
services organizations meet the challenges of managing workflows, documents, andresources to speed processing and ensure complianceo It combines data expertise, business processes and platforms to capture,index and package small business data to speed loan processing, improvedata accuracy, and reduce risks for banks and for borrowers
NTT DATA has a variety of call center solutions that can be deployed rapidly to help
businesses respond to the needs of their clientso Ex. facilitating access to critical systems to accommodate teleworking,introducing automation tools like chatbots, helping to add qualified staff tosupport exponential demand
NTT Data offers a holistic listening and insights service that that seizes both social
listening and social intelligenceo This solution gleans data from social media platforms and helps businessgain the insight they need to support customers, constituents, andcommunities
Nucleus for Unified Clinical Architecture (UCA) allows providers to contributeanonymized studies related to COVID-19 to promote research and development ofimage diagnostic technologies with use of AI through online collaborationo This removes bias in AI training and algorithm evaluationo It is predicated on NTT DATA Services Advocate AI program for provider
evaluating AI in all types of clinical imagingo By initiating a public effort around early detection of COVID-19 cases, the test
data set will realize the development of decision support AI for COVID-19
Cloud Accelerators
o The COVID-19 pandemic has made many organizations turn to cloud-based
solutionso NTT DATA’s cloud accelerators can deploy complete cloud environments in
10 days or reduce recurring cloud costs in 30 days

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5•o They can improve client agility, user experience and speed to market throughthe rapid development of cloud-native applications or legacy systems
transformations
Automation services backed by Nucleus
o Help business accelerate their automation initiatives for contactless services
and operations, while providing the intelligence to design new businessmodels in a quickly evolving business environmento Using NTT Data’s proprietary toolsets and partnerships with niche vendors,
businesses can automate their processes across platforms and industries

Recent News• At the end of December, 2020, it was announced that NTT Global Data Centers
American bought a 210,000-square-foot industrial warehouse in North Natomas,
which could eventually be developed into its 4 th, large-scale co-location centre in theregionNTT Corporation and SAP SE deepen their alliance -December 16, 2020
https://www.dbta.com/Editorial/News-Flashes/NTT-Corporation-and-SAP-DeepenAlliance-144366.aspx• NTT Corporation and SAP SE are forming a strategic alliance that creates a holistic
partnership in which both companies serve as each other’s customers, suppliers,
and co-innovators• They have already worked together for over 30 years• NTT and SAP will look to co-innovate and jointly go-to-market with connected value
chain solutions, which will result in a more unified and automated collaboration
across customers, suppliers, retailers, manufacturers, and logistics providers
o The digitally connected value chain will help improve performance,transform the customer experience and enable new business models• NTT plans to leverage its unique global value proposition to deliver services thatcomplement SAP’s software offerings as a global partner• They also plan to automate a series of operations a well as advance the group’s
management ability through standardizing business processes and enabling datadriven business execution by adopting SAP S/4HANA and AP Ariba solutions
NTT DATA Services to Acquire Hashmap to Advance Data-driven Analytics and AI Solutions– December 11, 2020
https://www.businesswire.com/news/home/20201211005328/en/NTT-DATA-Servicesto-Acquire-Hashmap-to-Advance-Data-driven-Analytics-and-AI-Solutions• NTT DATA Services entered an agreement to acquire Hashmapo This acquisition will add deep technical expertise with modern data
platforms to support analytics, AI, and machine learning• Hashmap is a Snowflake Premier Partner and has partnerships with Databricks andseveral other leading cloud, data and technology providers

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5•••

These partnerships, together with NTT DATA’s existing relationships withcompanies like Snowflake and Dataiku, will greatly expand its ability to accelerateclients’ digital transformations journeys and establish a trusted data foundation tooperationalize and scale AI
Hashmap’s strength in deep technical expertise across modern cloud data
environments aligns with NTT DATA’s strong digital capabilities
Hashmap’s clients span a range of industries, including financial services,
healthcare, technology, and energy

NTT Launches London 1 data centre – December 14, 2020
https://www.information-age.com/ntt-launches-london-1-data-centre-tripling-uk-datacentre-footprint-123493098/• Following the confirmation of a trade deal between the UK and Japan, NTT launched
a new London 1 data centre• It is expected that the new NTT London 1 centre will go on to employ 100 people
with technical and operational skills• The new centre is based in Dagenham, East London, close to an already establishedinternet hub• The new centre will have 25,600 sqm of 1T space and a maximum 1T load of 64MW
once fully operational• Its operations will provide businesses with physical and technical infrastructure
that’s supported by N+1 UPS systems and generator backup, while promising to
only utilise guaranteed renewable power.
• In addition, London 1 includes a Technology Experience Lab, which will be used totest new technologies, and validate hybrid cloud services and innovations faster, at alower cost.
• The technology provided by the centre will eradicate the need for compressors andrefrigerants, which can have a significant impact on global warming, and will deliver
a power usage effectiveness of 1.2, which is aligned with industry best practice.
NTT DATA Services Drives US$125M in Value with Procurement Solutions from SAP –December 8, 2020
https://www.prnewswire.com/news-releases/ntt-data-services-digitally-transformsprocurement-drives-us125m-in-value-with-procurement-solutions-from-sap301181901.html• SAP SE announced that NTT DATA Services has adopted the full suite of intelligent
spend management solutions from SAP (including SAP Ariba solutions, SAP
Fieldglass solutions, SAP Concur® solutionso The procurement solutions created an intelligent, dynamic and strategic
function for procuring direct and indirect materials, services, and MRO• Within the last 3 years, NTT DATA has driven US$125 million in value with thesolutions it adopted

Eugene Consulting Inc.
1602- 111 St. Clair Ave W
Toronto, ON
M4V 1N5••

SAP Ariba solutions help NTT DATA manage over $1 billion in spend with over
3,700 suppliers across more than 50 countries
o SAP Fieldglass solutions help manage over 1,300 US based contingent
workers
SAP solutions have enabled NTT DATA to standardize purchasing processes andsupplier management, enhance visibility into stakeholder priorities and supplierspend and performance, and maximize cost-saving opportunities throughcompetitions and volume discounts

intelligence expands into Finland - December 1, 2020
https://www.nttdata.com/global/en/media/press-release/2020/december/itelligenceexpands-into-finland-by-acquiring-leading-consulting-company• itelligence transforms IT landscapes and business processes through the
combination of innovative SAP software and technology
o It supports SMEs and large enterprises in every phase of their digital;transformationo Their range of services includes IT Strategy and transformation consulting,software deployment and implementation, as well as application
management and managed cloud services• itelligence is part of the global NTT DATA group and employs about 10,000 people
across 28 countries• In 2019, itelliegence generated about 1 billion euros in total revenues• itelligence is expanding its presence in the Nordic region as it takes over the
consulting firm Pasafin in Helsinki, Finlando Pasafin was founded in 2005
o It is a well-known Finnish consultancy business that decided early on to
specialize in consulting services for cloud-based SAP solutions, such as SAP
SuccessFactors for the field of human capital management• itelligence will continue to pursue the ambition of being the preferred SAP Full
Service Provider in the Nordic region•