Corporate Information / Global Network
Subsidiaries and Representative Oﬃces

Service Centers

Aﬃliated Companies(as of March 1, 2016)

National Distributors

AmericasAsia

3 companies

and Oceania

9 companies(3 consolidated)(5 consolidated)443

employees

8 companies¥9 billion

FURUNO ELECTRIC CO., LTD.
andemployees

Net sales¥29 billion

Europe*88

Japan

Net sales(6 consolidated)

2,009* Including Russia

employees(17 consolidated)¥33 billion

18 companies

Net sales

365

Corporate Proﬁle & CSR Report 2016

employees

Net sales¥20 billion
Europe

Japan

Asia

FURUNO (UK) LTD.
FURUNO NORGE A/SFURUNO DANMARK A/SFURUNO BROADBAND SERVICE CENTER ApSFURUNO SVERIGE AB
FURUNO FINLAND OYFURUNO POLSKA Sp. Zo.o.
FURUNO DEUTSCHLAND GmbHFURUNO EUROPE B.V.
FURUNO FRANCE S.A.S.
FURUNO ESPAÑA, S.A.
FURUNO ITALIA S.R.L.
FURUNO HELLAS S.A.
FURUNO (CYPRUS) LTD
FURUNO EURUS LLC

FURUNO KYUSHU HANBAI CO., LTD.
FURUNO KANSAI HANBAI CO., LTD.
KYORITSU RADIO SERVICE CO., LTD.
FURUNO SYSTEMS CO., LTD.
FURUNO LIFEBEST CO., LTD.
FURUNO SOFTECH CO., LTD.
LABOTECH INTERNATIONAL CO., LTD.

FURUNO CHINA CO., LTD.
FURUNO SOFTECH (DALIAN) CO., LTD.
FUNOTEC (DALIAN) CO., LTD.
FURUNO SHANGHAI CO., LTD.
FURUNO HONG KONG CO., LTD.
FURUNO KOREA CO., LTD.
FURUNO SINGAPORE PTE LTD
PT. FURUNO ELECTRIC INDONESIA

North America
FURUNO U.S.A., INC.
FURUNO PANAMA, S.A.

Financial Highlights (Consolidated) Years ended the last day of February■ Operating income /■ Net income(loss) / ROE
Operating income ratio
Millions( Millions
Operating income
Operating income ratio （％） ( of yen )Net income(loss)
ROEof yen )
4

4,000

3,000

2,000

3

1.7

2,182

1,000
0

3.2

2.8

1,218

2.0
1,492

2.1
1,799

2011 2012 2013 2014

2,911

3,000

0
2015（FY）-1,000-2,000

-802

（％）
12

7.2

1,564
4.9

1,000
0

1

2,624

2,000

2

■ Net sales by business

-660
-1.9

-909

4
0
-4

2011 2012 2013 2014-8
2015（FY）

Others3% ￥3 billion

Industrial
Other

8

-2.5

-2.6

Industrial Electronic Products
15% ￥13 billion

GPS Products

2%

2%

ITS

4%

MedicalEquipment

7%

Navigation
Equipment

Marine Other

15%

Company Outline(as of February 29, 2016)

Incorporated

May 23, 1951

Capital¥7,534 million

Number of Employees

2,905 (consolidated)

Consolidated Sales¥89,720 million ($787.0 million)*

Marine Electronic Products
82% ￥73 billion

42%

Radio
Communication
Equipment
Fishing13%
Equipment

12%* U.S. dollar amounts represent translations of Japanese yen at the approximate
exchange rate on February 29, 2016 of 114 yen = U.S.$1.

・The information in this pamphlet is current as of May 27, 2016.
・All brand and product names are registered trademarks, trademarks or service marks of their respective holders.
・iPad and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries.

PRESIDENT'S MESSAGE

Technology for Visibility
FURUNO ELECTRIC CO., LTD. (FURUNO) was the ﬁrst company in the world to successfullycommercialize a ﬁsh ﬁnder in 1948, and in the more than half century since that time, we havecontributed to the progress of society and industry by oﬀering cutting-edge, innovative electronic
devices that serve customers' needs. "Contributing to the society by creating new values" is what we
consider as our role in the society and this spirit is regarded as the most important value to be borne by
all of our employees and is clearly stated in our management principles.

Customers

Local
Community

Suppliers

Business Activity
Principles"SPC & I" embodies the basis upon which we create new values. By "Integrating" our knowledge,
experience and know-how derived from our business activities together with our three technical corecompetencies, "Sensing", "Processing" and "Communication", we shall strive to continually provide
solutions that are of value to our customers on a globe scale.
Our ﬁelds of business have extended from our main business ﬁeld of the maritime industry to medical
as well as ICT industries. It is our mission in our business activities to continually contribute to thesociety by "achieving better safety and peace of mind to bring about an environmentally friendly
society", and we shall continue to strive to achieve that end.

Achieve better safety andpeace of mind to bring about
an environmentallyfriendly societyCore Competencies

Shareholders

S

We respectfully appreciate your thorough understanding and support.

Employees

Sensing

P

I

Integration

Processing

Environment

C

Communication

Management Principles
FURUNO's Three Technical Core Competencies
A company exists
to serve society.
Its management must
be creative.
The happiness of its
employees comes withthe growth of
a company.
President

Yukio Furuno

Through SPC & I based on Integration

Contents

of our know-how with Sensing,President's Message /Management Principles ・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 01

Processing and Communication,

FURUNO's History ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 03

we achieve better safety and peace of mind

FURUNO's Business Fields (1)Marine Business ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 05

to bring about an environmentally friendly society.

FURUNO's Business Fields (2)Industrial Business ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 09
FURUNO CSR Eﬀorts ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 13
Relationships with Customers ・・・・・・・・・・・・・・・・・ 13
Risk Management ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 14
Corporate Information /Global Network / Financial Highlights ・・・・・・・・・・ 15

01

Corporate Report

Corporate Report

02

FURUNO's History

FURUNO will contribute to the development of society
previously invisible, using our SPC core competencies
1950

1960

1970

1980

1967
▶ Searchlight Sonar
1974▶Full-Circle Scanning Sonar

1948▶Fish Finderand industry by giving visual form to thatand our accumulated know-how.
1990

2000

2010

1983
▶ Multi Beam Sonar*

Multi Beam Echo Sounders

2004▶Full-Circle Color Scanning Sonar

1972▶ 90 Degree-Circle Scanning Sonar

Sonar

1990
▶ Automated Bonito Pole-and-Line Fishing System

UltrasoundTechnology
1980▶Current Indicator1989▶ Fish Finder for Recreational Boats

2006▶ ACCU-FISH™ Equipped Fish Finder

Fishing
Equipment

Fish Finders

Radio
Technology

2002
▶AIS
1952
▶ Fishing Radiotelephone

1959▶Radar for Vessels

2001▶NavNet2007▶NavNet 3D

1997▶Color LCD GPS Plotter& Fish Finder

GPS

1996
1999
▶GPS Landslide▶GNSS Displacement
Monitoring System
Monitoring System

2009▶DSRC System*
2014▶ETC Hands-Free
Gate Automation
Systems for Apartment*

1999▶ Wireless Handheld
Terminal*

1971▶ Tape Reader / Tape Punch

1960▶Established Ultrasonic Laboratory

Development of Major
International Sales Bases

1979▶ Opened Miki Factory
1972▶ Norway

1978
1979▶U.S.A. ▶U.K.

1989▶ Opened FURUNO INT Center
1987▶ Denmark

1990
1992
▶ France ▶ Spain

GPS (GNSS)
Products

GPS Tracking Device
Automotive ETC Systems
DSRC (Dedicated Short Range
Communication) Antenna
Wireless Handheld Terminals

2006▶ Wireless Access Point*

2000▶ Ultrasound Bone Densitometer

1964▶ Relocated headquarters

DisasterPrevention &Security Monitoring
Solutions

ITS Products /Wireless LAN

Industrial Business2014▶ GPS Tracker forSporting Dog*

2002
▶Clinical Chemistry Analyzer

1938
1956
▶ FURUNO ELECTRIC SHOKAI LTD. founded ▶Began export of products

Weather Radar

GPS (GNSS) Disciplined Oscillators

2000▶ Automated EIA Analyzer

Major
Milestones

GPS, Chart Plotters

GPS (GNSS) Receiver Chips & Modules

1984▶Handheld Terminal

Navigation
Equipment

Network-Capable andMulti-Function Navigation Systems

GNSS Displacement Monitoring Systems

1998▶GPS Disciplined Oscillator

2000▶ Automotive
ETC System*

1966▶ Established Special
Products Division

2012▶ NavNet TZtouch

2013▶ Weather Radar

1992▶ GPS Receiver

1967▶ Aircraft LORAN Receiver

Marine Radar

2012▶ GPS/WAAS Chart Plotter& Fish Finder Combo

Technology
1986▶GPS Navigation
1980
System▶Video Plotter

Satellite Communication Terminalｓ

FURUNO Bridge System

2006▶ ARPA/ATA Radar
1987▶ Fishery Monitoring RadarRadio
Communication
Equipment

VDR (Voyage Data Recorder)
2004▶ FURUNO Bridge System

1985▶ ARPA Radar

Technology

2009▶ Inmarsat FleetBroadband

2002
▶VDR

1995
▶ Bridge System

MarineRadar

AIS (Automatic Identiﬁcation System)

2000▶ Inmarsat-B Mobile Earth Station

1983▶Satellite Communication Terminals

Radiotelephones

Marine BusinessCurrent Indicators
2012▶ VHF Radiotelephone

1991▶ GMDSS Radio Station

Wireless Access Points
Clinical Chemistry Analyzers
Ultrasound Bone Densitometers

MedicalEquipment

2005▶ Established FURUNO INS Training Center
2002▶ Finland

2005
2006
2009
2010
▶Germany ▶ Netherlands ▶Greece ▶Singapore

2016▶China*Japan market only

03

Corporate Report

Corporate Report04

Merchant

For Merchant Vessels

Fishing

For Fishing Vessels

Recreational

For Recreational Boats

Fishing

Recreational

Government

For Government Vessels

Business Fields

MarineBusiness

FURUNO equipment supports safe,
worry-free navigation.

Since successfully commercializing the world's ﬁrst ﬁsh ﬁnder in 1948, FURUNO has met customer needs
by developing and marketing various types of navigation and communications equipment.
Today, we oﬀer equipment to ensure safety, peace of mind, and higher eﬃciency for a wide variety of ships,
from large merchant vessels, to ﬁshing boats and recreational boats.

Merchant

VDR (Voyage Data Recorder)

Merchant

Government

VDR records and stores navigation data andinformation. This data is obtained fromonboard sensors, and can be analyzed in
the event of a marine accident to pinpoint
the cause and prevent further recurrence.

Satellite Communications Equipment / Service
We oﬀer communications equipment and services
employing communications satellites. This enables
telephone and facsimile communication with theshore, as well as onboard connectivity to the Internet.

Fishing

Government

Coastal Monitoring System
Merchant

Fishing

Recreational

Merchant

Government

Fishing

Recreational

Government

Radar

AIS (Automatic Identiﬁcation System)

Radar acts as the eyes of a ship, sending out
radio waves as a means of detecting othervessels and obstructions in the surroundingarea. Radar allows ships to navigate safely,
even when dense fog reduces visibility.

AIS allows for ship information (e.g., ID, position,
heading direction) to be exchanged among
ocean-going ships and vessels. These systems
help prevent collisions and ensure safe
navigation. They also make it possible to detect
ships, which do not appear on radar because
they are hidden in the shadow of islands.
Merchant

Fishing

Recreational

These systems monitor the sea and harbor by
combining surveillance radar, surveillancecameras and other equipment. They support a
broad array of applications, from wide-range
surveillance for marine traﬃc control, tosurveillance over a limited range such as
ﬁshing grounds and aquaculture areas.

Government

GPS, Chart Plotter
Navigating in the open seas requires accurate
assessment of one's current position.
GPS chart plotters pinpoint a vessel's position
based on radio waves sent from GPS
satellites. The position is displayed on asimpliﬁed navigational chart.

Fishing

Recreational

Fish Finder / Sonar
These systems detect ﬁsh schools using ultrasoundwaves, which travel in straight lines as they
penetrate the water and bounce back to theoriginal source after hitting ﬁsh, the seabed orother objects. The depth and distance to schools ofﬁsh can be calculated based on the time it takes forthe ultrasound waves to return.

05

Corporate Report

Corporate Report06Business Fields

Marine BusinessFor safe andeﬃcient navigation

For safe andcomfortable life at sea

As part of our mission to contribute to safeand eﬃcient navigation, FURUNO oﬀers avariety of navigation and communications
equipment. These products are designed for
all types and sizes of merchant vessels,
carrying both people and goods.
With regards to newly-built vessels, we havebuilt up a track record and global networkcommensurate with our top market share.
Leveraging these assets, our business spansfrom new vessel construction to upkeep
and lifecycle maintenance and retroﬁtting.

FURUNO oﬀers high-quality
products for users of all types ofrecreational boats, including sportﬁshing boats, sailboats and yachts.
While continuing to supply
innovative and highly reliable
products to the users of small
workboats, such as coastal security
vessels and tug boats, we are
expanding our eﬀorts to enhancecustomer value.

For Merchant Vessels(Model FAR-3000)(Model FELCOM250/500)(Model FMD-3100/3200/3300)(NavNet TZtouch)(Model FCV-588/628)(Model DRS4W)

Chart RadarECDIS (Electronic Chart Display and Information System)

Inmarsat

Multi-Function Display

Fish Finder

1st Watch Wireless Radar

Displaying electronic navigational charts and radar
images on the same screen is useful for collision
prevention and course monitoring. Clear images
are displayed in accordance with ocean conditions,
thereby supporting safe, eﬃcient navigation.

This system supports course planning and navigation
monitoring. The FURUNO ECDIS allows for smooth display
switching between information from various types ofequipment connected to the network. It contributes to safer
and more eﬃcient navigation by realizing natural operation
based on an intuitive understanding of current conditions.

This system provides high-speed broadband
communication while at sea anywhere in theworld. In addition to operational
communications, it contributes signiﬁcantly
to crew welfare by allowing communication
with their families.

This device integrates everything needed fornavigation at sea. It is equipped with a touchscreenthat provides easy intuitive operation by using asingle ﬁnger. Plotter and radar screen operations
can also be performed at will.

Among compact ﬁsh ﬁnders, the latest devices areequipped with functions such as displaying ﬁsh size withnumbers or marks, and the ability to discriminate seabedcomposition. FURUNO digital technology renders ﬁshimages clearer and makes it easier to identify ﬁsh schools
on the sea bottom and in the shallows.

Using the wireless function, an iPad or
iPhone can be used to directly display radar
images as well as change settings andoperate the radar. The ability to check thesurrounding situation from anywhere on
board contributes to safe navigation.

For safe ﬁshing and sustainable
use of ﬁshery resources

TO P I C S

Since our founding, FURUNO has
oﬀered electronic ﬁshing equipment
to modernize and improve theeﬃciency of commercial ﬁshing.
FURUNO is working to develop
ﬁsheries with resource management,
through the ﬁshery consulting
capability that we have previously
cultivated in countries around theworld, and by providing products
and services that are both innovativeand optimally suited for the market.

For Fishing Vessels(Model FCV-1900G)(Model DR-100/DM-200)(Model FSV-25)

TruEcho Chirp with Unique Fish Size Indicator

Scanning Sonar

Radiotelephone

The ﬁsh size graph enables measurement of ﬁshsize and size distribution, all through aneasy-to-read display.

This system supports eﬃcient operations by detecting
schools of ﬁsh from a long distance as well as schools on
the surface and near the sea ﬂoor. It also detects
fast-moving individual ﬁsh. Additionally, it supports safeﬁshing boat operations by preventing marine accidents
such as collisions with ﬂotsam.

This system supports safe and eﬃcient
operations with communication capabilities fortransmitting and receiving not only voicecommunication, but also data. It also has a unit
for ascertaining the real-time position of othervessels in addition to one's own vessel.

Corporate Report

Autopilot systems support comfortable cruising and ﬁshing

An autopilot system automatically controls therudder so that the ship travels in the designateddirection.
FURUNO's NAVpilot series of autopilots reliably
maintain a designated course and realize stable andoptimal automatic steering by taking vessel speed
and hull shape into account and responding
automatically to changes in sea conditions. They alsoenable automatic steering to maintain the headingof the vessel's stern when moving under reverse
thrust. This maneuvering support reduces theburden on the boat operator and allows greater
concentration on ﬁshing for boats with a small crew.
Sabiki ON

07

For Recreational Boats & Small Workboats

Wind or Current
With the SABIKI mode turned on,
the direction can be kept just by
adjusting the throttle.

Sabiki OFF

Wind or Current
In order to keep the same direction it is
not suﬃcient to just reverse the engine
and mode astern. The steering has to beconstantly adjusted to keep direction.

(Model NAVpilot-711C)

Corporate Report08GPS & ITS Products

GPS/ITS

Medical

Medical Equipment

Disaster/Security Monitoring

Disaster Prevention & Security Monitoring Solutions Wireless LAN Wireless LAN Systems

Business Fields

Industrial
Business

FURUNO products are at workin many areas of daily life.

Based on technology developed for marine electronic equipment, FURUNO has expanded into new ﬁelds,
including medical equipment and ICT devices, such as GPS and ITS (intelligent transportation systems) products.
Our aim is to realize a comfortable society with greater safety and peace of mind.

Disaster/Security Monitoring

Disaster/Security Monitoring

Meteorological Monitoring and Analyzing System

GNSS Displacement Monitoring System

As an application of small marine radar, we oﬀer compact,
low-cost weather radar, which can be installed at multiple
locations. The system observes rain clouds, predicts
sudden localized heavy downpours, and helps to mitigate
damage due to regional disasters.

These systems determine displacement offeatures such as the earth's crust, the ground andman-made structures by using GPS (GNSS) based
precision positioning technology. They are used
for tasks such as monitoring volcanic activity andlandslides, as well as managing safety anddetermining impact on the surrounding area
during construction of high-rise buildings.

MedicalClinical Chemistry Analyzer
GPS/ITSGPS (GNSS) Disciplined Oscillator

GPS/ITSBy synchronizing the built-in oscillator
with GPS, these devices generate ahigh-precision reference frequency and a
1-second pulse accurately synchronizedwith UTC (Coordinated Universal Time).
They are at work in mobile phone basestations and broadcast relay stations forterrestrial digital TV.

DSRC (Dedicated Short Range
Communication) System
Installed at a parking lot entrance,
construction site entry gate or similar
location, these systems enable
exchange of vehicle information andother data with ETC systems. The
result is smoother access, improved
safety and enhanced security.

These analyzers automatically takeprecise measurements ofenzymes, fats, sugars, proteins andother substances in the blood.

MedicalUltrasound Bone Densitometer
Devices that measure bonedensity by applying ultrasound tothe heel bone, enabling quicker
and safer screening than X-ray
equipment.

GPS/ITS

Automotive ETC (Electronic Toll Collection) System
These terminals allow for toll payment processing on
toll roads without the need to bring the vehicle to a halt.
Recently, applications have broadened to vehicle access
control at parking lots and construction sites.
Wireless LAN

GPS/ITS

Wireless Handheld Terminal

GPS (GNSS) Receiver

These terminals are for central managementof information and work support using awireless LAN system. They make various
kinds of work quicker and more eﬃcientthrough real-time management of work
status and product data at distribution
warehouses, shopping centers, production
sites and elsewhere.

09

Corporate Report

Wireless LAN

Wireless Access Point
These devices create an environment enabling
wireless use of the Internet, at locations such as
train stations, cafés and hotels. They allow
connection to the Internet regardless of mobile
carrier, resulting in growing demand at
educational facilities, such as schools and private
tutoring schools, as well as at hotels, tourist
spots and other areas that attract tourists.

These high-precision position sensors can accurately
pinpoint their current position anywhere on earth byreceiving and processing signals from GPS (GNSS) satellites.
These units are incorporated into automotive devices suchas navigation systems, operation management terminals
and car-to-car communication terminals. They are also
used in mobile devices including mobile phones.

Corporate Report10Industrial BusinessBusiness Fields

For a support ofhealthy life

For a safe,
worry-free society

We are expanding our business into
the healthcare ﬁeld, especially
medical care, and are providing
products for the early prevention of
disease and monitoring treatment,utilizing the sensing technology
which we have cultivated in themaritime ﬁeld. Our medical
products contribute to people
staying healthy by minimizing
healthcare costs.

FURUNO is providing systemsolutions to support everyday
safety and peace of mind byoﬀering systems that predict
meteorological events, such assudden localized heavy downpours,with weather radar, and geologicalevents such as volcanic activity andlandslides using grounddisplacement monitoring systems.

(Model CA-800)(Model CM-300)（Model WR-2100）（DANA）

Clinical Chemistry Analyzer

Ultrasound Bone Densitometer

Meteorological Monitoring and Analyzing System

GNSS Displacement Monitoring System

This analyzer contributes to early diagnosis and prevention of disease bymeasuring the composition of samples such as blood and urine. FURUNO
provides small- to medium-sized analyzers and these product lines realize
high-quality medical care while reducing the burden of introducing new
equipment at healthcare facilities.

This device measures bone density safely by using ultrasound. Measurement
operation is simple and easy-to-use while the product itself has a compact andportable design. The device is best suited for osteoporosis screening tests and willcontribute to early diagnosis of osteoporosis and reduction in medical costs.

This system provides detailed analysis of the movement speed and tracks thedevelopment of cumulonimbus clouds that bring sudden localized heavy downpours,
and can display the information as a high-precision 3-dimensional observation image.
The compact and lightweight design is easy to install and useful in cities for ﬂood
control measures, and in transportation management applications for railways androads, thus contributing to a higher level of disaster preparedness.

This remote automatic monitoring system measures displacement ofterrain and structures over the long term. It monitors terrain
displacement to help avoid danger from volcanic activity, landslides,
dam/tunnel construction, and similar conditions, and ensures people's
safety and security by mitigating disasters.

For a safer andmore convenient society
We supply solutions for movementmonitoring and timesynchronization utilizing Global
Navigation Satellite System (GNSS)
and Dedicated Short Range
Communication (DSRC)
technologies. We also provide
equipment for Intelligent
Transportation Systems (ITS). We are
expanding our business to realize asafer and more convenient society.

Cloud-Based ETC-Enabled
Vehicle Recognition Service “Cao Through” *This is a cloud-based ETC-enabled vehicle recognition
service that utilizes a DSRC antenna. Without any
additional eﬀort, only pre-registered vehicles areallowed to enter and exit. Through this system we aim
to realize improved convenience and tightened security.

11

Disaster Prevention & Security Monitoring Solutions

Healthcare

Corporate Report

TO P I C SCommunications & GNSS Solutions（Dog Navi™）（eRideOPUS 7）

GPS Tracker for Sporting Dog*GPS (GNSS) Receiver Chip & ModuleThis is the ﬁrst sporting dog tracker in Japan thatcomplies with the Radio Act. By attaching a
microphone-equipped GPS tracker to a sporting
dog, hunters can know the location of the dog
and receive audio information, which enables
greater hunting eﬃciency.

We oﬀer devices that are able to receive GPS
and GLONASS* signals simultaneously. They
provide precise location information even inplaces such as tunnels and metropolitan areas
where radio wave reception is poor.
* GLONASS̶a Russian global navigation satellite system

Supporting an ICT learning environment in a pleasant
wireless LAN environment

For the educational ﬁeld, where adoptionof ICT (information and communication
technology) equipment is growing, wehave developed wireless access points forapplications such as displaying video
images on large-screen digital TVs andsending images from tablet terminals fordisplay on electronic blackboards. Somesay that in future schools and educational
environments, every student will have atablet. This will require a stableinfrastructure that will not interfere withclasses due to network problems. We havetherefore developed a video-compatible
wireless access point, ACERA Education,
which provides a stable connection. We
support classes that are easy for everyone
to understand, where seeing,
communicating and sharing are realized
on a high level.

Note: This product is handled by FURUNO SYSTEMS CO., LTD.
(Model ACERA 950)*
http://www.furunosystems.co.jp*Japan market only
Corporate Report

12

CSR Eﬀorts■ Providing Training Services for Crewmembers

Relationships with Customers
FURUNO listens carefully to the views of customers throughout the world, and all of our departments, fromresearch and development to service, are working to provide higher quality products and services.

ServiceResearch and Development

With "Technology for Visibility," we provide solutions to
help our customers in monitoring underwaterconditions and ship surroundings, as well as other ﬁelds.

FURUNO marine products are designed forease-of-operation, but in order for them to exhibit
their peak performance and to contribute to safe,
worry-free navigation, it is essential to improve not
only product quality, but also installation quality. Thisis ensured through proper installation, setting andoperation guidance on-site where the equipment is
to be used. Through our local aﬃliates around theworld, we actively provide guidance on ﬁtting andinstallation at shipbuilding facilities, as well as oﬀer
technical support to distribution agents andoperational training for end-users.

■ Worldwide Service Network■ Eﬀorts to Improve Quality in Researchand Development
All of our divisions have acquired certiﬁcationaccording to the ISO 9001 international standard for
quality management systems. In addition, we haveset our own quality standards, and employ reliability
assessment techniques at each stage ofdevelopment, in order to realize optimal quality forthe countries/regions, environments and applications
in which each product is used. We continually review
these standards and assessment techniques, andstrive to provide products that our customers can use
with conﬁdence.

Production
The trusted FURUNO brand, created throughthe devoted eﬀorts of each of our employees
Marine electronic equipment is used in an extremely
punishing environment, and thus we have a wide
variety of testing systems to enable simulation ofvirtually any maritime environment. In addition, we
have established a facility for EMC testing to enable
investigation of the eﬀects of electromagnetic
radiation, and we are working to create products that
do not emit unnecessary electromagnetic radiation,
nor are aﬀected by such radiation at or below
standard limits.
13

Corporate Report

FURUNO has four service centers located in Japan,
the U.S., Germany and Singapore, together withauthorized distributors in more than 40 countries.
Our online Service Management System (SMS) sharesequipment installation and maintenance-related
information for each vessel with our distributors andservice bases. Information acquired through the SMS
is stored in a database, and problems, points ofinterest, and other information identiﬁed from service
records are provided as feedback to the sales/service
departments and development/quality departments
to improve the quality of our products andoperations. We have also adopted a unique Fly-Away
Spare Parts Kit (FASK) system which can supply partsneeded at 10 locations worldwide. This systemenables us to meet the demands of customers
around the world for speedy repair, installation andinspection services.

Far East Russia & Northeast Asia

Europe(Korea, China, Taiwan, the Philippines, Hong Kong)

FURUNO EUROPEANSERVICE CENTERFURUNOSERVICE CENTER

Middle East
& Africa

FURUNO SINGAPORESERVICE CENTER

North America

Risk Management

We have built a global service network to
enable rapid and accurate response toa diverse range of needs

We furthermore established a new ECDIS Call Centerin 2015 and are moving to expedite and bolster our
response to frequently made inquiries so as toimprove customer satisfaction.

Relationships with Customers

Relationships with Customers

Contributing to the realization of a safe,
secure and comfortable society with
"Technology for Visibility"

Due to mandatory requirements, installation of ECDIS
equipment is proceeding on cargo ships, passenger
ships, and other vessels. Installing ECDIS simpliﬁes theprocess of navigational chart information
management and navigation monitoring, and helps
avoid maritime accidents, such as running aground.
However, getting maximum beneﬁt from thesesystems requires a high level of familiarity with thecapabilities and operation methods of ECDIS
equipment. FURUNO has therefore established
FURUNO INS Training Centers (INSTC) in Denmarkand Singapore. In addition to instruction in normal
operations, we provide education and training inareas such as how to deal with emergency situations.
In 2012, we began an Internet-based distancelearning program. Through this program, we
contribute to increased customer satisfaction andsafe navigation by providing training services tailoredto each customer's environment.

Risk Management
We have developed a company-wide risk management system supervised by the Risk Management
Committee. This committee is chaired by the President. Based on our Risk Management Rules, we areworking to reduce the risk of major impacts on management or employees.

Risk Response in a Disaster

Information Security Measures

In light of the Great Tohoku Earthquake which
occurred in 2011, in FY2012 we carried out an overall
review of the best approach for FURUNO to respond toa disaster. We have developed disaster response
policies, Company-wide Disaster Response Rules(which deﬁne roles and responsibilities when adisaster occurs), and Business Continuity Management
Rules that establish a system for ensuring business
continuity. We will also strengthen our response
capability by continually conducting personal safety
conﬁrmation drills and disaster prevention drills forearthquake scenarios. Furthermore, in order to ensure
the appropriate implementation of risk management
across the company, we have instituted a Risk
Management Committee and are pursuing measures
to minimize respective categories of risk, including
non-disaster operational risk and compliance risk.

In 2003, we established a security framework based on an
information security management system (ISMS). Since
then, we have been continually engaged in activities suchas establishing regulations, implementing employee
training, planning incident responses andcountermeasures, and conducting evaluations andmonitoring. In this way, we aim to protect against
information security threats, reduce the occurrence ofincidents, and achieve stable corporate management.
Due to the increased use of e-mail in recent years, we haveadopted recipient address conﬁrmation and automatic
encryption of attachments as measures to prevent
information leaks due to misdirected or intercepted e-mails.
We are furthermore strengthening measures to prevent
information leaks from inside the company, and expanding
our information security eﬀorts across group companies.
Fundamental Policy

ActionFURUNO U.S.A.
Central andSouth America

Check

Plan

Basic Rules
Standards

Southeast Asia, West Asia & Oceania

Do

Procedural Documentation & Guidelines
Written Records

Service centers

Spare parts distribution network

Fire drill at the Nishinomiya Oﬃce

Disaster education at the Yaizu Sales Oﬃce

Operation of ISMS and continuous improvement activities

Corporate Report14