Japanese Canadian Cultural Centre
Job Description
Position :Volunteer Program Coordinator

Reports to :General Manager

Term:

Full time (1-Year Contract)

Purpose/Scope :The Japanese Canadian Cultural Centre is a volunteer-based organization, with participationfrom over 1,100 volunteers in all levels of operations and across all departments.
The Volunteer Coordinator is an important link between the JCCC and its volunteer
community. S/He is the face of the centre to our volunteers, and will always conduct
themselves in a professional, neutral manner.
The volunteer coordinator will manage the volunteer database to ensure accurate record
keeping of all volunteers, as well as work with other staff teams and departments to ensure
all programs and events are well executed with the volunteer support through recruitment,orientation and training, supervision and assessment.
Major Responsibilities:

Volunteer ManagementWork closely with a variety of staff members to identify volunteer roles, positions andresponsibilities for community events and programs.
Recruit and schedule volunteers.
To organize and manage training programs for volunteer leaders.
Develop volunteer leadership training program.
Provide supervision and support for volunteers on days of events.

OutreachTo develop a Volunteer recruitment strategy
Networking and outreaching other community partners.
To develop a Volunteer Recognition Program
To manage all personnel issues with volunteers, including the resolution of conflict,warnings, dismissals, etc.
To update, review and finalize the Volunteer Manual.

Volunteer DatabaseManage and maintain the JCCC Volunteer Database.
Maintain accurate records of volunteer participation, and to develop a volunteer
recognition program, as well as participate in the Ontario Volunteer Service Award
Program.

Produce reports, and identify individuals as well as trends in volunteer participation andinvolvement
Develop an optimal volunteer experience in sign-ups, communications and generalinteraction with the JCCC systems.

Quality Control
A proactive approach to understanding industry standards on best practices in volunteermanagement.
Be a part of the Plan to Protect® team to train volunteers and develop guidelines andpolicies around safety in volunteer work environments.
Other DutiesAll staff are expected to be flexible and complete any other tasks as may be assigned
Skills :Savvy with technology, and proven experience working in databases and teammanagement tools.

Excellent organizational and time management skills – ability to coordinate multiple
components simultaneously and bring clarity to program and event execution.
Effective communication skills and confidence with public speaking is a must.
Conflict resolution skills – ability to make sound judgements and show impartiality, andmanage personnel issues with volunteers, including the resolution of conflict, warnings,
dismissals, etc.
Attention to details and accuracy is critical, as volunteer experience is testimony to theprofessionalism of the organization.
An assertive approach to assessing and identifying ways to improve efficiency andeffectiveness of volunteer program.
Ability to inspire confidence in volunteers, and provide them with adequate supervisionand guidance.
Diplomacy in managing issues and conflict.
Knowledge of Volunteer Hub is preferred.
Japanese language ability preferred but not essential.
Working Conditions:Position is located onsite at JCCC
Full-timeEvenings and weekends as required
Employment is contingent upon:Proof of employment eligibility in Canada (i.e. valid SIN number)Compliance to JCCC Health Protection Policy (as found at jccc.on.ca)
Employee agrees to undergo Vulnerable Sector Screening Check
To apply, please send Cover Letter and Resume to Sandy Chan at sandyc@jccc.on.ca
Application deadline: October 13, 2022.