COMPLAINTS HANDLINGPOLICY & PROCEDURES

Complaints Handling
Policy & Procedures

TABLE OF CONTENTS
1.

INTRODUCTION ................................................................................................................................................................................ 3

2.

COMPLAINTS ..................................................................................................................................................................................... 3

3.

TYPES OF COMPLAINT HANDLED ...........................................................................................................................................44.

PROCEDURAL REQUIREMENTS .................................................................................................................................................45.

HOW TO MAKE A COMPLAINT .................................................................................................................................................5

6.

WHEN TO MAKE A COMPLAINT – TIME RESTRAINTS ..................................................................................................57.

HOW TO MAKE AN INFORMAL COMPLAINT .....................................................................................................................68.

HOW TO MAKE A FORMAL COMPLAINT ............................................................................................................................. 7

9.

INITIAL RESPONSE............................................................................................................................................................................810.

FURTHER ACKNOWLEDGEMENT .............................................................................................................................................8

11.

FINAL RESPONSE ..............................................................................................................................................................................812.

HOLDING RESPONSE .....................................................................................................................................................................913.

MONITORING OF COMPLAINTS ..............................................................................................................................................914.

FURTHER REDRESS ........................................................................................................................................................................ 10

15.

OUR RIGHT TO PROCEED WITH THE RECOVERY OF DEBTS .................................................................................. 10

16.

DISPUTE RESOLUTION ................................................................................................................................................................. 10

17.

INTERIM RELIEF - INJUNCTIVE RELIEF ...................................................................................................................................11

18.

COMPLAINTS REGISTER ............................................................................................................................................................. 12

19.

REVIEW AND AMENDMENTS ................................................................................................................................................... 12‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures

COMPLAINTS HANDLINGPOLICY & PROCEDURES
1.

INTRODUCTION

1.1.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company
registered in Seychelles with company registration number: 8429300-1, having its
registered office at CT House, Office 9A, Providence, Mahé, Seychelles (the “Company”).

1.2.

The Company is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a
Securities Dealer with License number: SD087.

1.3.

In line with its regulatory and legal obligations, the Company has implemented this Client
Complaint Policy (the "Policy") and the corresponding procedures described below for the
prompt handling of clients' or potential clients' complaints in relation to the investment
and/or Ancillary Services provided by the Company.

2.

COMPLAINTS

2.1.

At the Company, we aim to provide prompt, courteous, helpful, open and informative
advice in response to every approach made by a member of the public. We are always
keen to hear the views of our customers, particularly the public, about our performance
generally - what we do right and what we do wrong.

2.2.

We recognise that, as in all organizations, from time to time the quality of our services may
differ slightly from the standards we have set for ourselves. We are especially keen to hear
about such instances, since they provide us with an opportunity to put things right and tolearn from our mistakes.

2.3.

Accordingly, as part of our commitment to providing the best possible service to ourclients, we uphold effective and transparent procedures for prompt complaint handlingfor existing and potential retail clients, we maintain records of complaints and measurestaken for complaint resolution, in line with the applicable laws, rules and/or regulations.

2.4.

We will attempt to deal with your complaint in a prompt and efficient manner. We will
follow the procedures outlined below to ensure that your complaint is resolved within aperiod of four (4) weeks (where possible). Some complaints can be resolved more quickly
depending on the facts and the nature of the complaint. If the complaint is more complex
and takes longer than four (4) weeks to resolve, we will communicate the reasons for thedelay.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
3.

TYPES OF COMPLAINTS HANDLED

3.1.

In line with the foregoing, we will investigate a complaint, dispute or difference between
us, provided that it is a statement of dissatisfaction relating to an Investment and/or
Ancillary Service provided by us, which is submitted to us in writing, in accordance with
the Complaints Handling Procedures set forth herein, in regard to either one, or more of
the following:a.

a perceived injustice because of an alleged maladministration on our part,
pertaining to :i.

your Account(s) with us and/or the Investment and/or Ancillary Services
provided in relation to that Account and/or reflected therein;ii.

your rights under our ‘Client Agreement - Terms and Conditions’ and our‘Order Execution Policy’, as published on our Website(s), insofar as they arepertaining to the Investment and/or Ancillary Services provided by us;iii.

your rights under our ‘Privacy Policy’, as published on our Website(s), insofar
as they are pertaining to the Investment and/or Ancillary Services provided
by us;b.

dissatisfaction with the way in which your assets or deposits are maintained by us,
insofar as such assets or deposits are pertaining to the Investment and/or Ancillary
Services provided by us; and/or,c.

dissatisfaction with a response from us to a request by you regarding ourInvestment and/or Ancillary Services to be provided in a different format; and/or,d.

a denial by us of a request for information regarding your Account(s) and/or theInvestment and/or Ancillary Services provided in relation to that/those Account(s)and/or reflected therein; and/or,e.

dissatisfaction with the way in which we respond to an enquiry pertaining to theInvestment and/or Ancillary Services provided by us in relation to your Account(s)with us and/or reflected therein, and/or the time that we took to respond to suchan enquiry; and/or,f.

dissatisfaction with the standard of the Investment and/or Ancillary Services we areproviding to you, in view of the standards of service that we have set ourselves, as
described and/or published on our Website(s).

4.

PROCEDURAL REQUIREMENTS

4.1.

Any complaint or dispute or difference whatsoever between us, must be dealt with inaccordance with the Complaint Handling Procedures set forth herein and you agree that

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
Page 4 of 12

Complaints Handling
Policy & Procedures
we shall have the right to resolve any complaint or dispute or difference whatsoever
between us in accordance with the Complaint Handling Procedures set forth herein.
4.2.

If the complaint or dispute cannot be resolved internally by us in accordance with ourComplaint Handling Procedures set out herein, you may refer the matter to the approved
dispute resolution scheme set forth in Section 16 hereinafter, if you so wish.

5.

HOW TO MAKE A COMPLAINT

5.1.

There are two key stages in our Complaints Handling process:a. an informal stage, by contacting your ‘Client Support Associate’ with any concerns
or issues that you may have; andb. a formal stage, by filing a formal complaint with our Compliance Department.

5.2.

At the end of each stage, we will ask you if you are satisfied with how we have handled
your complaint.

6.

WHEN TO MAKE A COMPLAINT – TIME RESTRAINTS

6.1.

Given the high leverage, fast moving nature of the Over-the-Counter (OTC) Market, andthe risks associated with electronic trading thereon, any discrepancies on Accountstatements must be reported to us, in writing, within forty-eight (48) hours of theiroccurrence. Failure to object within the above-mentioned forty-eight (48) hour time
period shall be deemed ratification by you of all actions taken by us prior to your receipt
of such reports.

6.2.

The fact that you have not received a Settlement/Trade Confirmation does not excuse
you from raising potential objections as soon as possible, as described herein. You agree
to bring to our attention any information received from us, which you have reason tobelieve is inconsistent with your own information. You understand, acknowledge andagree that errors, whether resulting in a profit or loss to you, shall be corrected, and yourAccount with us will be credited or debited in such manner and extent as to place yourAccount(s) with us, in the same position in which it would have been, if the error had notoccurred.

6.3.

All other complaints must be reported to us, in writing, within three (3) Business Days fromthe occurrence of the event that gives rise to your complaint (for the purposes hereof,
unless the context requires otherwise, “Business Days” are Monday through Friday,
excluding public holidays and bank holidays in Seychelles).

6.4.

Failure to object within the above-mentioned time period of three (3) Business Days fromthe occurrence of the event that gives rise to your complaint, shall mean that you accept‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
all actions undertaken by us prior to making your complaint and that you waive any andall claims, whether known or unknown, that you may have against us in that regard.

7.

HOW TO MAKE AN INFORMAL COMPLAINT

7.1.

The quickest and most effective way of dealing with any concerns or issues that you may
have is to contact your ‘Client Support Associate’ on an informal basis, who will do his/her
utmost to resolve any concerns or issues that you may be experiencing. Our ‘Client
Support Associates’ will be pleased to help, so please ask to speak to any of ourrepresentatives if you feel you have reasons for complaining. Any concerns or issues thatyou may have will usually be resolved at this early stage.

7.2.

You can raise any concerns or issues that you may have by contacting your ‘Client
Support Associate’, either in writing, by letter, via fax or by e-mail, or by telephone or via‘chat’ through our Website. Our preference is always to deal with your concerns or issues
on an informal, person-to-person basis by telephone or via ‘chat’ through our Website,but, if you prefer, we will deal with any concerns or issues that you may have at any stage
in writing by letter, via fax or by e-mail.

7.3.

If you contact us in writing by letter, via fax or by e-mail, please provide us with full detailsof any concerns or issues that you may have. If we require further information, we will
notify you using your preferred method of contact.

7.4.

If you choose to contact us by telephone or via ‘chat’, please have the details of theconcerns or issues that you may have readily available.

7.5.

Your ‘Client Support Associate’ will let you know the appropriate process to follow. If you
are contacting us on behalf of another person, we may ask you to provide proof of that
person's consent to your handling of their complaint.

7.6.

Our ‘Client Support Associates’ are trained to deal with any concerns or issues that you
may have and will make every effort to work with you to investigate, try to sort out andresolve any concerns or issues that you may have and to provide you with an appropriate
response.

7.7.

We aim to resolve any matter in dispute quickly - by the end of the next Business Day if
possible. If the matter is more complex and, at our sole discretion, is expected to takelonger than five (5) Business Days to, we will provide you, within three (3) Business Days
after you first contacted your ‘Client Support Associate’, with a written acknowledgementthat we have been informed of your concerns or issues and we will communicate thereasons for the delay and provide you with details of who is handling the matter and how
to contact.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
7.8.

We will keep you informed of the progress made in addressing your concerns or issues.
Your ‘Client Support Associate’ will check on a regular basis to see if you are happy or
unhappy with the progress made in addressing your concerns or issues. If you areunhappy, please tell him or her, explaining your reasons why.

7.9.

If, after allowing your ‘Client Support Associate’ the opportunity to try and deal with theconcerns or issues that you may have in the manner described above, you remain
dissatisfied with the response or if you are unable to reach a satisfactory outcome within
fifteen (15) Business Days after you first contacted your ‘Client Support Associate’, you can,at this stage, ask for your concerns or issues to be escalated to our ‘ComplianceDepartment’ for action in accordance with the formal complaint procedures described
below.

8.

HOW TO MAKE A FORMAL COMPLAINT

8.1.

Clients who wish to file a ‘formal’ complaint with our ‘Compliance Department’ areencouraged to use the Complaints Form published on our Website and submit it via email (with a copy of your identification documentation as provided during the accountregistration, along with attachments of the documentation as outlined below) to:complaints@finpros.com, along with attachments of the documentation as outlined
below.

8.2.

Alternatively, you can submit an online ticket via the client portal on our Website underthe ‘complaints’ category, as shown below.

8.3.

Those tickets are automatically numbered and you will be informed via email every time
there is a reply/update on your ‘complaints’ ticket.

8.4.

All formal complaints must be forwarded to us in the manner set forth above, for action inaccordance with the procedures described below.

8.5.

The following information and documentation should, wherever possible, be obtained andrecorded and provided to the ‘Compliance Department’ as part of your formal complaint,
in order to ensure that the complaint is expedited in the most efficient and fair manner:(a) Account Number/User ID; (b) Name of client; (c) Contact details for client; (d) Phone;(e) Mobile; (f) e-mail; (g) Address details for client; (h) Details of the complaint (includingtime and date the matter leading to the complaint occurred, the representative(s)involved in the complaint; (i) Nature of the complaint; (j) Remedies sought; (k) Attach any
documentation or other material that may assist in the resolution of the complaint(including an initial written response to the allegations by the representative(s) involved).

8.6.

Upon receipt of a formal complaint, we will provide written acknowledgement of receipt
of your complaint within five (5) Business Days of receiving your formal complaint. This

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
will confirm that we are taking the necessary action needed to resolve the complaint andwill also provide an approximate timeframe required in order to do so.
8.7.

The written acknowledgement of receipt of your complaint will confirm that we are taking
the necessary action needed to resolve the complaint and will contain details of ourComplaints Handling Procedure.

8.8.

It will also state who within our company is dealing with the complaint and how to contact
them (this will normally be our ‘Compliance Department’).

8.9.

As part of our confirmation of receipt of your complaint, we will provide you with a uniquereference number of your complaint.

8.10.

The unique reference number should be used in all your future contacts with theCompany, regarding the specific complaint.

9.

INITIAL RESPONSE

9.1.

We will send you a second written communication regarding your complaint, no later thanfifteen (15) Business Days after the formal complaint was, containing a full account of theinvestigation activities planned, any findings thus far and, if appropriate, any offer ofredress (the “Initial Response”).

9.2.

This second response will again advise you of your rights, who is dealing with your formal
complaint (this will normally be the ‘Compliance Department’) and how to contact that
person.

10.

FURTHER ACKNOWLEDGEMENT

10.1.

In the situation whereby, the complainant responds to the Initial Response then again, we
will acknowledge receipt of that response from the complainant within five (5) Business
Days after the receipt of such (the “Acknowledgement of client’s Response to the Initial
Response”).

11.

FINAL RESPONSE

11.1.

Once we have completed your complaint’s investigation, we will write to you again andoffer you a summary outcome of our investigation. Where appropriate, it may also include
a final offer of redress. Such letters will be marked clearly as the final response and will
include details on how to seek further redress through the dispute resolution procedure
set forth in Section 16 hereinafter if the complaint has not been resolved to thecomplainant’s satisfaction or, if the offer of redress is considered insufficient or
inappropriate.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
11.2.

We will attempt to send the Final Response within a period of four (4) weeks from the dateon which we received your formal complaint, or four (4) weeks after your acceptance orrejection of any offer of redress (where applicable), whichever comes first.

11.3.

This may not always be possible as sometimes the complexity of the complaint may
require more time to investigate fully. We will always abide by the applicable laws, rules
and/or regulations in relation to a complaint and as such, we will always ensure thatcomplainants are kept informed about their complaint and our activities in response to
their complaint.

12.

HOLDING RESPONSE

12.1.

If, for whatever reason, we are unable to conclude the investigation and provide a Final
Response (see below) to your complaint within the time limits set forth in Section 11.2
above, then we will issue what is called a Holding Response.

12.2.

The purpose of this Holding Response is to inform the complainant of the reasons why wecannot provide a Final Response to your complaint within the time limits set forth above
and to provide a further indication of what is happening with your complaint and also toprovide an indication of when you can expect to hear from us again.

12.3.

In the event that you receive a Holding Response, we would invite you to discuss thematter personally with our Managing Director. The purpose of this step is to ensure thatyou (and your complaint) receive the highest priority in those situations where thecomplaint cannot be fully resolved through normal investigatory processes.

13.

MONITORING OF COMPLAINTS

13.1.

We are required to keep detailed documentation on individual complaints. We are
required to report relevant complaints to the FSA on a regular basis.

13.2.

These details will usually include as a minimum: (a) the nature, date and method ofcommunication of the complaint; (b) the complainant’s details; (c) how the complaint
was dealt with (outcomes); (d) whether the complaint was upheld or refuted; (e) whether
the complaint was closed (addressed to complainant’s satisfaction) or whether it
remains open and outstanding; and (f) what financial redress or other significant
outcome resulted from the complaint.

13.3.

Private information will not be shared with any 3rd parties and we comply with the rules on
privacy and data protection set out in our ‘Privacy Policy’, as the same may be in force
from time to time and modified or amended from time to time.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
14.

FURTHER REDRESS

14.1.

If, after contacting all parties, you remain dissatisfied with the outcome of your complaint,
then you may seek further redress:
A. through the Financial Services Authority (FSA) of Seychelles, as indicated below:
Address:

PO Box 991, Bois de Rose Avenue, Roche Caiman Victoria, Mahe,
Republic of Seychelles

Phone:(+248) 438 08 00

Fax:(+248) 438 08 88

Website:http://fsaseychelles.sc/index.php/contact-us

B. through the dispute resolution procedure set forth in Section 16 hereinafter, if you
so wish.
14.2.

It is understood that your right to take legal action remains unaffected by the existence or
use of any complaints procedures referred to above.

14.3.

In each instance, we would record upon the complaint file what advice was provided andwe would reclassify the complaint to note that it has been ‘Investigated but not resolved’.

14.4.

Such claims are deemed to be investigated by us and reported to the FSA on this basis.

15.

OUR RIGHT TO PROCEED WITH THE RECOVERY OF DEBTS

15.1.

The above Complaints Handling Procedure does not apply to money that you may owe
to us.

15.2.

We may take immediate action to recover any debts payable to us in court.

16.

DISPUTE RESOLUTION

16.1.

In the event that following the completion of the complaints’ handling procedures
described hereinabove, a dispute out of or in relation to this Agreement remains unsolved,
the parties to such dispute (the “Parties”) must first use their respective best endeavours
to consult and negotiate with each other, in good faith and, recognizing their mutualinterests, attempt to reach a just and equitable settlement of the dispute satisfactory toboth Parties.

16.2.

To such end the Parties must within seven (7) Business Days of a dispute arising convene
a meeting between persons nominated by each Party (the “Appointed Persons”) andother relevant members of management to attempt to resolve the dispute.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
16.3.

If the Appointed Persons agree upon a resolution or disposition of the dispute, they will
sign a statement setting out the terms of the resolution or disposition and the Parties will
ensure that the resolution or disposition is fully and promptly carried out.

16.4.

If the Appointed Persons do not reach such a settlement within a further period of fourteen(14) Business Days (the “Final Negotiation Date”), the dispute will be managed inaccordance with provisions set forth hereinafter.

16.5.

In the event that the dispute is not resolved and/or be settled prior to the Final Negotiation
Date, it may upon the initiation of either Party be referred to binding arbitration to be
conducted in accordance with the Commercial Code of Seychelles, Chapter 38 (1 January1977) Title IX (the “Commercial Code Act”) and supplemented by the Seychelles Code ofCivil Procedure, Chapter 213 (15 April 1920, as amended) (the “Arbitration Rules”).

16.6.

Each Party will have the right to appoint an arbitrator and the two arbitrators appointed
by the Parties will appoint a third arbitrator in accordance with the Arbitration Rules; no
person shall be appointed as an arbitrator hereunder unless such person is unrelated toeither Party, is fluent in the English language and has experience in ‘OTC Finance’ matters.

16.7.

The arbitration procedures, both written and oral, will, be conducted in English with theplace of arbitration being Seychelles.

16.8.

The arbitral reward shall be final and binding upon the Parties to this Agreement and theParties to the arbitration agree to carry out such award without delay; any arbitral award
made hereunder may be entered into a court of competent jurisdiction for execution
thereof; the cost, fees and expenses of counsel to each Party, shall be subject to equitableallocation by the arbitrators.

16.9.

If there is a conflict between the Arbitration Rules and the provisions of this Policy, theprovisions of this Policy shall prevail.

17.

INTERIM RELIEF - INJUNCTIVE RELIEF

17.1.

Nothing set forth herein shall prevent either Party from applying to court for interim or
injunctive relief.

17.2.

Each party acknowledges that a breach of the provisions of this Agreement may cause
the other Party irreparable injury and damage and, therefore, any such breach may beenjoined through injunctive proceedings, in addition to any other rights and remedies that
may be available to either Party as per applicable law or in equity.

‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
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Complaints Handling
Policy & Procedures
18.

COMPLAINTS REGISTER

18.1.

The Company keeps a detailed record of all formal complaints it receives on an internalarchive, as quickly as possible, and in an appropriate manner, in accordance with theapplicable rules and regulations.

18.2.

The Company is required to provide to the FSA information regarding the complaints it
receives on a regular basis.

18.3.

The Company shall maintain the information in its Complaints Register for a minimum
period of five (5) years including detailed description of complaint and measures taken
to resolve them according to internal procedures.

19.

REVIEW AND AMENDMENTS

19.1.

The Company reserves the right to review and/or amend its ‘Complaints Handling
Procedures’ and any related arrangements and/or policies, at its sole discretion,
whenever it deems fit or appropriate.

19.2.

The Company ensures that it’s ‘Complaints Handling Procedures’ and any related
arrangements and/or policies are implemented and monitored on a periodic basis toensure their effectiveness. In particular, the Company is set to review its ‘Complaints
Handling Procedures’ and any related arrangements and/or policies at least annually,
and, where appropriate, on an ad hoc basis to ensure it complies with applicable rules
and regulations.

19.3.

When this ‘Complaints Handling Policy & Procedures’ are modified (hereinafter referred toas “Change(s)”) we will post such Changes on our Website(s) and/or otherwise notify our
Clients of such Changes. Each such notification shall be deemed as sufficient notice andit is our Clients duty to consult and/or to check regularly these ‘Complaints Handling
Procedures’ on our Website(s) regarding any such Changes. Therefore, Clients areencouraged to review these ‘Complaints Handling Procedures’ from time to time so as toensure that they are aware of any Changes.

19.4.

Any questions about these ‘Complaints Handling Procedures’ can be directed to our‘Compliance Department’: complaints@finpros.com.

_______________________‘FinPros.com’ is a domain owned and operated by ‘FinPros Financial Ltd’, a company registered in Seychelles withcompany registration number: 8429300-1, having its registered office at CT House, Office 9A, Providence, Mahé,
Seychelles. ‘FinPros Financial Ltd’ is regulated by the Financial Services Authority (‘FSA’) of Seychelles as a Securities
Dealer with License number: SD087
Page 12 of 12