Terms of Service
Name of Website
Used forApplication
ninjawifi.com

Quality/Coverage areaCategory
Mobile Virtual Network Service
This service uses Internet lines provided by Softbank Corporation, UQ Communications Inc., "BIGLOBE Inc. (au MVNO), "Internet Initiative Japan Inc.
(MVNO), NTT DOCOMO, Inc., and KDDI Corporation.
The communication coverage area is the service coverage area presented by the telecommunication service provider (telecommunication carrier).
However, since this service uses radio waves, it cannot be used in places where radio waves cannot be received, such as tunnels, underground, indoors, in mountains, orother areas outside the service area.
Also, if you move to a location with poor reception while using the service, communication may be cut off slow down.
The maximum communication speed indicated on the communication device by the communication service provider is the estimated speed, and not guaranteed.
The communication speed may decrease when the line is congested.

Filtering Service
for the Protectionof Minors

Using the filtering service to protect minors from problems on the internet is strongly recommended.
Harmful websites can be restricted using dedicated software and an application.

Restrictions on Use

Please refer to Rates & Plans page.
https://ninjawifi.com/en/plan

Emergency Calls

Not restricted.

Fees/Costs
Rental Fees

Please refer to Rates & Plans page.
https://ninjawifi.com/en/planPrice of the Device

Costs

Insurance + Battery Plan

40

Customers who add the Insurance + Battery Pack option will be 100% covered for any loss/damage to theequipment, and will also receive a spare battery.

Full Insurance Plan

30

Customers who add the Full Insurance Plan option will be 100% covered for any loss/damage to the equipment.

Mini Insurance Plan

20Customers who add the Mini Insurance Plan option will be 80% covered for any loss/damage to the equipment.

770 JPY/dayCustomers who add the Medical and WiFi Insurance option will be 90% covered for any damage/loss of theequipment, and also have medical insurance up to 10 million JPY.

Medical and Wifi Insurance

Delivery Fee

Payment

Contract andCancellation

Mobile Spare Battery

10A mobile battery that will keep devices charged on the go.

USB x 4-port AC Adapter

110

Charge multiple devices at the same time, without taking much space.

International Adapter plugs

55

Allows the use of electrical outlets all over the world.

POCKETALK W

880

POCKETALK W is a 2 way electronic translation device with 74 languages available. Requires internet connection

550

A cell phone that can only be used for phone calls.

In cases of picking-up/returning
the equipment using adelivery service, a fee shallbe charged as described in
the columns on the right.

Pick-Up

ReturnThe rental service contract shall be deemed to be concluded when the application acceptance email has been received by the customer. It
will be sent automatically after the application has been made.

Expected Service Start Date

The service shall start on the preferred date of delivery.

Price of the Device

POCKETALK W
Repair charge
POCKETALK W
Replacement charge

Other Payments

The rental service will end once the customer has returned all of the rental equipment. In case of return delivery, the end date will bethe day the customer send the equipment. If the equipment is not returned by the specified date, an extension fee will automaticallybe applied.
If the device is lost, damaged, etc.

000

If the device is lost, damaged, etc.

Repair costs will be charged to the customer. Costs vary depending on the damage.
30

If the device is lost, damaged, etc.

20,000If the device is lost, damaged, etc.

If any other items included in the package are lost, damaged, etc., they shall be charged to the customer. USB Cable:
JPY 500 /AC adaptor: JPY 1,000/ Pouch: JPY 1,000 /2-port USB Car Charger: JPY3,000
USB x 4-port AC Adapter: JPY3,000 / International Adapter plugs: JPY 1,000

Cancellations made more than 4 days in advance result in a full refund. Cancelling within 4 days of a reservation results in a 100% cancellation charge. In case acustomer returns their rented WiFi device early, or reduces the dates of their rental period within 4 days of their pick-up date, they will also be charged 100% of theinitial reservation price.

* All prices mentioned in the document include tax.

Initial Contract Cancellation System
The Initial Contract Cancellation System does not apply to this service.
Contact Information for the Telecommunications Carrier (Contact for Changes/Cancellations)
Call Center50※For up to 4 devices.
For 5 to 10 devices, the fee is 1,100 JPY

Effective Date of the Contract

SIM Re-issuing Fee

Cancellation Policy50※For up to 4 devices.
For 5 to 10 devices, the fee is 1,100 JPY

We will receive payment when you make your reservation. If you make an extention, we will charge you for that amount after you return your WiFi device.

End of Service

Surcharges forloss, damage,or breakage

The service offers a communication service by renting Wi-Fi routers (terminal), etc.
Therefore,the customer does not have to purchase a Wi-Fi router (terminal), etc., to use theservice. ※ Incases where the equipment is lost or not returned, the cost of the equipment
shall be chargedseparately to the customer.

N/A

From abroad

call: +81-50-8882-5774(International communication charges shall be paid by the customer.)