IATA Training
Online Exams with Remote
Supervision (OERS)
User Guide v4.00

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

Contents

Overview and important information ....................................................................................................................................... 3
How should I prepare for the exam?....................................................................................................................................... 3

Part 1 – Before the start of the exam: Connecting to your IATA Training Account .................................................. 6
Part 2 – Connect to ProctorU .................................................................................................................................................... 10Part 2.1 – Launch your exam .........................................................................................................................................................12Part 2.2 - Automated authentication steps ..............................................................................................................................15

Part 3 – Start your exam ............................................................................................................................................................. 18

Part 4 – End your exam ................................................................................................................................................................ 19
Appendix A – Troubleshooting and Seeking Help ............................................................................................................. 21
Appendix B – ID Requirements ................................................................................................................................................. 24
Appendix C – Allowed material................................................................................................................................................. 25

Air Cargo Advanced Marketing ..............................................................................................................................................25

Airline Cabin Crew training ......................................................................................................................................................25
Airline Customer Service .........................................................................................................................................................25
Airline Finance and Accounting Management ..................................................................................................................25

Airline Marketing .........................................................................................................................................................................25
Airline Revenue Management .................................................................................................................................................25
Airport Operations Fundamentals ........................................................................................................................................25

Airport Ramp Services ..............................................................................................................................................................25
Air Transport Fundamentals ...................................................................................................................................................25
Aviation Safety Fundamentals ...............................................................................................................................................25

Cargo Introductory Course .....................................................................................................................................................25
Cargo Security Awareness ......................................................................................................................................................25
Foundation in Travel and Tourism with Amadeus / Galileo / Sabre ...........................................................................25
Global Distribution Systems Fares and Ticketing Course – AMADEUS / GALILEO / SABRE ............................25

Ground Operations Management .........................................................................................................................................26
Human Factors and Safety Management Fundamentals .............................................................................................26

Introduction to the Airline Industry .......................................................................................................................................26

Managing the Travel Business ...............................................................................................................................................26

MICE Management .....................................................................................................................................................................26
Passenger Ground Services ...................................................................................................................................................26
Tour Production Advanced .....................................................................................................................................................26
Travel and Tourism Consultant ..............................................................................................................................................26
Travel Operations Management ............................................................................................................................................26

Appendix D – System check ...................................................................................................................................................... 27
Appendix E – Allow List ............................................................................................................................................................... 29

Important: Please always refer to the latest version of the OERS User Guide

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

Overview and important information

Thank you for registering for an IATA Training Online Exam with Remote Supervision (OERS).
Please ensure that you go through this entire user guide before your exam session. This will help you familiarize
yourself with the examination interface and assist you to connect to your proctor on the day of your exam.
How does an Online Exam with Remote Supervision (OERS) work?

OERS provides you with the opportunity to write your exams from virtually anywhere in the world, on a personal
computer, in a remotely supervised environment. You will need to ensure that your exam environment complies
with IATA Training Integrity Policy standards, and you will be invigilated by a proctor.
What is a proctor?

A proctor is a person who supervises you in real time via your webcam. The proctor will also monitor what is
running on your computer via screen-sharing software.
What happens if I encounter any issues during the exam?

Failure to follow the instructions below and the troubleshooting steps outlined in Appendix A will prevent you
from completing your exam. In this situation, you will not be given any consideration for exam re-takes orreschedules.

How should I prepare for the exam?

Before your exam date, please make sure you have complied with the following: You have the latest version of Guardian Browser. There is no need to sign-in or create an account on
ProctorU at any stage as it will automatically be taken care of when you book your exam through the
IATA Training Platform.
 Your pop-up blocker is turned OFF.
 You have read and familiarized yourself with the latest IATA Training Academic Integrity Policy.
 You have confirmed that you are able to log-in to your IATA Training account through the IATA
Customer Portal [https://portal.iata.org]; keep your log-in information readily available on the exam
day.
Passwords can be reset here: https://portal.iata.org/s/login/ForgotPassword
 Only for Microsoft Windows users: You must have a licensed Microsoft Windows Operating system.
You can check and activate your license online.
 Please note that Chromebook and Lenovo OS are not supported by ProctorU.
 Your computer has passed the Automated System Check in Appendix D. All equipment requirements
listed on the ProctorU’s website are met.
 You have uninstalled any screen-sharing or remote-desktop-control software from your computer.
 You have registered for your intended exam before the Exam registration deadline.

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

 You have taken the Tutorial Exam provided in your IATA Training student account to ensure you are
comfortable with the platform.
 If you are using a work computer or a computer with restricted access, ensure that you can installthird party software and ensure compliance with the requirements as per the Allow List in the
Appendix E..

 You have practiced “Part 1 – Connecting to your IATA account” of this user guide.
 You have reviewed the allowable materials in Appendix C and have prepared your material ahead oftime.
 You have reviewed the ID requirements in Appendix B. Passports are recommended for a quicker andsmoother authentication process.
 You have checked the spelling of your name, date of birth and updated your full address, including
postal code on your IATA Customer Portal Profile. [https://portal.iata.org/s/my-profile]. Please ensurethat your name is spelled in Roman characters as displayed in your Passport or Government ID, andthat your Date of Birth in your student account is correct. To update your name or date of birth, pleaselog a case through the IATA Customer Portal and provide a scanned copy of your Passport or
Government ID.
 You have tested your internet connection speed using a service such as speedtest.net, and you havethe recommended upload (3 Mbps) and download (12 Mbps) speed.

Any speed lower than the recommended speed may cause the connections to be too slow to ensure a
constant stable connection with your computer. Make sure you test your connection at a time like when
you will take your examination, so that you can test it against similar traffic conditions that you may
encounter on the day of your exam.

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

On the day of your exam, before your exam starts, ensure that you have complied with the following: You log-in to your IATA Customer Portal account [https://portal.iata.org] at least 15 minutes before
your exam starts. This will ensure you have enough time to troubleshoot any issues and seek help if
required.
 You have access to a telephone that will allow you to contact ProctorU in case you are experiencing
connectivity issues: +1 (855) 772-8678.
 You have completed an Automated System Check in Appendix D once again to make sure your system
is up to date. You have uninstalled any screen-sharing or remote desktop control software from yourcomputer.
 You are connected to the internet through a stable connection (wired connections are better thanwireless/Wi-Fi connections).
 You have completed Part 1 of this user guide and waiting to start Part 2.
 You have a government issued photo ID with your full name and date of birth. A passport is highly
preferred and recommended to facilitate the process. Refer to Appendix B regarding the ID
Requirements.
 You are only connected to a single monitor
 You are not wearing a watch; and that you have a mirror or a reflective surface to show the proctor yourmonitor. This can include a mobile phone with a front-facing camera or an external USB camera.
 You are going to take your exam on a hard surface, such as a desk (beds or couches are not allowed),
and your desk is completely cleared of all material (phones, tablets, scrap papers, etc.), except for theallowable materials outlined in Appendix C for the course you are taking an examination for.
 You are not going to take the test in a public place (internet café, cafeteria….), in a room where aclear glass wall or security cameras would allow someone else to view the computer screen.
 You have used the bathroom. No breaks (including bathroom breaks) are allowed during the exam
session.
 Your face must be always visible to the proctor during the exam.
Your “Launch exam” button will only appear at your exact start time. If you are early, “Refresh /Reload” yourbrowser at your exam start time.
If you are experiencing issues, it is important to immediately contact ProctorU for support. Remember that you
only have 15 minutes to click on the “Launch exam” button before the system marks you as a “no show” foryour exam. Please refer to Appendix A for troubleshooting steps.

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

Part 1 – Before the start of the exam: Connecting to
your IATA Training AccountComplete this section before the start of your exam to be ready to connect to your proctor.

This will ensure that you are ready to start the connection process at the beginning of your exam.
Please note that you must use Guardian Browser to complete your exam. Please ensure that your pop-up
blocker is turned OFF.
1. Log-in to your IATA Training Account [https://portal.iata.org] on Guardian Browser.

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

2. After connecting successfully, you should see the page below. Please click the IATA Training logo
(Training Platform LMS) on the page.

3. Select “My Courses & Exams” to access your course.

“My Awards” tab is currently under development. Your Secured Digital Awards (Certificates) for
supervised exams are automatically sent by email, as per the IATA Online Exam with Remote Supervision
Calendar. To view your Certificates for unsupervised exams, click on “My Courses & Exams”, then select“My Profile”, then select “My Awards”.

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

4. On this page, you will see the list of courses you are currently enrolled in. To access your exam, only click
the “Open course” button for the exam you are about to take.

5. Once you have opened your course, you will see the list of all your current ‘Course Resources’.

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IATA Training Online Exams with Remote Supervision (OERS) v4.00

Note: If you want to be reminded of your exam date and time, click on “Details” button. You will see yourbooking date and time, and a timer/countdown to your exam.

6. When the timer/countdown reaches zero (0), go back to your ‘Course Resources’. The “Details” button
will now be changed to “Launch exam”. If not, please refresh/reload your page.

7. You are now ready to take your exam. You have 15 minutes to click on the “Launch exam” button, which
will connect you to the ProctorU platform.

Good luck!
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IATA Training Online Exams with Remote Supervision (OERS) v4.00

Part 2 – Connect to ProctorU

Important: Once you have started this process, do not “refresh/reload” your browser at any other step.
Doing so will reset your position in the waiting queue. Average wait times for a proctor are expected
to be 3 to 8 minutes. If you are experiencing excessive wait time, please contact the ProctorU through theProctorU Live chat or telephone for assistance (see below).
Once it is time for you to start your exam, “refresh/reload” your browser, and you should now see your “Launchexam” button.

If you do not see the button, check if you are either late (more than 15 minutes after the exam start time) or too
early (before the exact start time) for your exam. The “Launch exam” button will only be available for 15 minutes
from the exact start time indicated on your booking.
If the “Launch exam” button is unavailable, and you are more than 5 minutes passed your start time, pleasecontact ProctorU immediately via chat or telephone:
How to access ProctorU Live Chat:
1. Click the support icon on the top left corner of your Guardian Browser window.

2. Follow the prompts on the popup. If the chatbot is unable to answer your questions, you can press thethumbs down button and you will arrive at the following screen, on which you should click on “NeedHelp? Chat with Our Team!”. You will be prompted to fill in a small form with information about yourquery and you will be connected to a live agent.
3. Please note that even though the popup will provide you with an option to reschedule your exam, you
should not use it. If you have a valid reason to reschedule your exam, you may request it by opening a
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case on the customer portal. We will approve or reject each rescheduling request on a case-by-casebasis.

Telephone: +1 (855) 772-8678, Press 1.
A remote proctor will assist you, and help you troubleshoot any issues you may be experiencing.
If the proctor is unable to help due to technical issues under IATA’s control, please refer to Appendix A Troubleshooting for your next steps.

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Part 2.1 – Launch your exam
1. You are now ready to begin. Please click “Launch exam”.
You will be automatically redirected to your IATA Training Account – ProctorU connection screen.

2. Once you are prompted to the below page, click on “Download the Proctor Chat Application”

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3. Save the Support-LogMeInRescue file

4. Click on “Open file” to connect to the proctor.

5. Once the chat box appears, wait for your proctor to connect.

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Important:
Do not close the chat box at any time. Closing this chat box will disconnect you from your proctor, which
will invalidate your examination. Exams submitted after a connection with a proctor was closed will be
manually changed to “Failed” by IATA. In certain cases, IATA may issue an Academic Dishonesty notice (ADNotice) to you, with applicable sanctions, as per its Academic Integrity Policy (AIP).
Average connection times to access ProctorU range between 3 to 8 minutes. However, due to an increasein demand and proctor availability, it may longer to connect you to a proctor. In order to keep your place inline, do not refresh your page and do not relaunch your connection to ProctorU.
6. Click “Allow Access” if the Firewall pop-up appears.

7. The proctor will then request access to your computer to ensure that no cheating occurs. Please click“OK”. All sessions are fully recorded. Any suspicious behavior will be reported to IATA and is subject
to the Academic Integrity Policy (AIP).

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8. Click on “Next” to continue.

9. Click on “Next” to agree to the terms and conditions.

Part 2.2 - Automated authentication steps
1. Select your preferred microphone, webcam and entire screen access.

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2. Click “Next” to acknowledge that you will not be permitted to use outside resources during the exam.
Some exceptions (accommodations) may apply based on the exam you are writing (open-bookpermissions).

3. If you are entitled to any accommodations, they will be listed on the page below. Please click “Next” tocontinue.

4. Take your photo - This step is to verify the correct candidate is taking the examination. Ensure your faceis within the green outline and click the “Take photo” button.

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5. Verify your ID - Your ID document also needs to be verified. Please refer to Appendix B for valid forms ofidentification. Remember, passports are the best form of identification as others may require manual
review.

6. After your ID is verified, you will be redirected to the screen below while waiting for your proctor.

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Part 3 – Start your exam

At this stage, you should be connected to your proctor, have completed the authentication process, covered
the rules and regulations of your exam and supervision and accepted the user agreements.
You will now be presented with a screen like the one you saw during the tutorial exam and/or your practiceexam.

Ensure to agree to the IATA examination rules by checking the box at the bottom of the instructions. You will
now be presented with the option to start your examination.
Please note that your countdown will start as soon as you click the “Start exam” button. Please make sure you
are fully ready before starting. Your proctor will not be able to give you additional time.
Good luck!

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On the tool bar, you will find the tools for you to bookmark a question, access resources for your open-book
exam, write your notes, use a calculator or check the time remaining.
Important: Please always download pdf files from the External Resources (if any) and open them on a pdf
reader.

Part 4 – End your exam

Once you have finished your exam, please click the “Submit Exam” button at the top right of your screen.

You will now be prompted with a pop-up window that will display all relevant alerts, giving you one last chance
to review any unanswered or bookmarked questions. Once you click the “Submit Exam” button, you will not beable to go back and access your examination, even if you still had some time available. Once your answers are
submitted, they are final and cannot be changed.

Once you have submitted your exam, you will receive your pass or fail result immediately.
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For your records, an email will also be sent to your email address, as provided in your IATA Training Accountprofile.

You should now be ready to disconnect from your proctor. Please do so, following the proctor’s instructions,by ending your meeting on your screen.

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Appendix A – Troubleshooting and Seeking Help
If you are experiencing difficulties connecting to your proctor, please first ensure that: You are not late for your exam (15 minutes or more after scheduled start).
 You are not early for your exam (you cannot access your exam before the scheduled start time).
 You are booked for the correct time in the correct time zone.
 You are logged in to the correct profile.
 You are under the correct course (if you are enrolled in multiple IATA Training courses).
 You are not trying to access the tutorial exam.
 Your computer has the licensed Windows system (For MS Windows users only) You have uninstalled any screen-sharing or remote desktop control software from your computer.
 You are using the latest version of Guardian Browser.
 You have completed all the checklists in Part 1 of this user guide.
 You must meet the minimum technical requirements, as per the “Test it Out” link.
 You have not opened the LogMeInrescue.exe script multiple times, nor have several ProctorU or Examtabs open.
To troubleshooting, you can Communicate with your proctor through the chat screen. Please note that theproctor may not respond immediately.

If you are still experiencing difficulties despite the above, please redo the Automated System Check inAppendix D once again and take a screenshot of your complete desktop showing that all system checks are ok.
Your screenshot must include the date and time on your computer.

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If this does not work, contact the ProctorU by phone. The ProctorU agents will help you troubleshoot yourissues and connect to your proctor.
ProctorU Contact Number: +1 (855) 772-8678, Option 1
Please write down the name of the agent you spoke or wrote to, as well as the time of your call. This informationmust be submitted within 1 business day to IATA via the IATA Customer Portal along with your User ID,
Booking ID, Details of the Incident, and an alternate date, time and time zone for re-booking, if you were still
unable to start your examination. If you request an examination re-take or re-schedule due to technicaldifficulties without presenting this information will automatically be considered “No Show”.
If the ProctorU agent is unable to assist you:

For chat support – request an email copy of your transcriptFor phone support – write down the name of the agent you spoke to, and the time of your call

Take a screenshot of your complete desktop showing the time and date, and that all systems arecleared from the Automated System Check in Appendix D.

Send your request to IATA through the IATA Customer Portal within 1 business day[https://portal.iata.org], along with your‒‒‒‒User ID
Booking ID
Details of the Incident
An alternate date, time, and time zone for re-booking*.

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* We evaluate each request individually and may not be able to rebook you for your preferred time or exam
session. Providing a rebooking time will, however, speed up the process. Due to different time zones, pleaseprovide a booking time that is not earlier than 24 hours from the moment you log your case.
Make sure to select category “Training” and topic “Self-study courses” when filling out the form and explain
your issue in detail. If possible, include a rebooking time for the next day, or within the current examination

period.

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Appendix B – ID Requirements

In order to take your examination, a valid form of Identification will have to be shown to your proctor via the
webcam.
The following forms of identification are accepted, in order of most preferred/easiest to validate:▪ International Passport, or▪ Government ID with Photo and Full Name in Roman Characters, e.g.:‒ Driver’s License‒ Government Health Care Card
‒ National Identification Card, or▪ Driver’s License with Photo and Full Name in non-Roman Characters and an accompanying “International
Driver’s License” card, or▪ Government ID with Photo and Full Name in non-Roman Characters (to be reviewed by IATA), or▪ Student ID Card with Photo and Full Name and mandatory matching Birth Certificate.
The most internationally recognized form of identification is the International Passport. Therefore, usinga passport for your ID check during your examination will help make your ID verification process a more rapid
and pleasant experience.
If you do not have a passport, a government ID with your full name in Roman Characters is preferred. This would
allow the proctor to complete your ID verification more quickly. An “International driver’s license” card can beused in conjunction with a non-Roman character driver’s license.

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Appendix C – Allowed material

The allowable study materials during the exam are listed below. No outside resources or materials of any kind
are allowed during the exam.

Exam Name

Air Cargo Advanced Marketing
Airline Cabin Crew training
Airline Customer Service

Airline Finance and Accounting
Management

Course CodeTCGP-12TALG-51

Airport Operations
Fundamentals

TAPP-51

Air Transport Fundamentals

Aviation Safety Fundamentals

Allowable materials••

TALF-51

TAPP-51

TCVG-27
TALP-42

Closed-book exam••
Cargo Introductory Course

TCGP-11

Closed-book exam••

Cargo Security AwarenessFoundation in Travel and Tourism
with Amadeus / Galileo / Sabre
Global Distribution Systems
Fares and Ticketing Course –AMADEUS / GALILEO / SABRE

Calculator app provided on the
OERS platform (No physicalcalculator allowed)
Language dictionary

TALF-50

TALM-53

Airport Ramp Services

Closed-book exam

TALM-51

Airline Marketing

Airline Revenue Management

Exam Format

TCGP-79
TTTG-05
TTTG-06
TTTG-07
TTTG-26
TTTG-28
TTTG-29

Closed-book exam••
Open-book exam

•
•
•

•

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Calculator app provided on the
OERS platform (No physicalcalculator allowed)
Language dictionary
IATA TACT Training Edition(either printed, or accessible
through the online exam
resources)
Calculator app provided on the
OERS platform (No physicalcalculator allowed)
Language dictionary

Calculator app provided on the
OERS platform (No physicalcalculator allowed)
Language dictionary
IATA coursebook, printed
attachments
The IATA FareCalculator app provided on the
OERS platform (No physicalcalculator allowed)
Language dictionary

Exam Name

Ground Operations
Management

Course CodeTALP-52

Human Factors and Safety
Management Fundamentals

TCVT-04

Managing the Travel Business

TTTG-10

Passenger Ground Services

TALP-51

Introduction to the Airline
Industry

TALG-50

MICE Management

TTTP-09

Tour Production Advanced

Travel and Tourism Consultant

Travel Operations Management

TTTP-07

TTTG-09
TTTP-05

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Exam Format

Closed-book exam

Allowable materials••

Calculator app provided on the OERS
platform (No physical calculator
allowed)Language dictionary

Appendix D – System check

To ensure a smooth exam experience, you must complete ProctorU’s system check before the day of theexam, as well as a few hours before the exam. Students who do not run the system check and experience atechnical issue on the day of their appointment will not be allowed to reschedule their session and will beawarded a grade of “No-Show”.
This will ensure that your system is correctly set up, not missing any updates, and ready to connect to theexam.
To complete the system check:
1. Log in to the IATA Customer Portal
2. Access the “My Bookings” page with the link on the top
3. On your “My Bookings” page, scroll to the bottom, under your list of courses and click the “Test it Out”
link

4. You will automatically be signed on to the ProctorU platform, and the system check will begin. Pleasewait for the verifications to complete, which may take some time.

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5. Ensure that you pass all system checks.

6.

If you get a red “X”, your system set up is not compliant.

7. You may scroll down towards the bottom of the screen for a comprehensive list of your equipment
details. The sections under “These tests failed:” requires attention and need to be adjusted.

8. If you continue to experience technical difficulties and need help set up your computer, please contact
ProctorU by following the steps in Part 2 – Connecting to ProctorU.

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Appendix E – Allow List

The Allow List serves as an aid for test-takers using a work/corporate/school computer to take an IATA
Training OERS exam within the Guardian Secure Browser. It is highly recommended that test takers inthis category provide their corporate or school IT department with this document ahead of theirscheduled exam so that any necessary adjustments can be made to their computers to ensurecompliance with the requirements.

Guardian Secure Browser
Allow Downloading from:•••https://production-archimedes-secure-browser-artifacts.s3.amazonaws.com/latest/windows/guardian-browserx64.exe
https://production-archimedes-secure-browser-artifacts.s3.amazonaws.com/latest/mac-x64/guardian-browserx64.dmg
https://production-archimedes-secure-browser-artifacts.s3.amazonaws.com/latest/mac-arm64/guardian-browserarm64.dmg

Port/Protocol Specifications

Port

ProtocolReason80

TCP

Unsecured web/HTTP traffic

443

TCP

Secured Web/HTTPS traffic

843

TCP

Flash video

1935

TCP

Streaming video component

3478

TCP/UDPStreaming video component

5671

TCP

Streaming video component

49152-65535

UDP

ProctorU browser plugin

Allow List and Firewall Configuration for LogMeIn Products
LogMeIn Rescue Domains to be Allowed:

•
•
•
•
•
•

*.LogMeIn123.com*.123rescue.com*.support.me*.logmeinrescue.com*. logmeinrescue.eu*.logmeinrescue-enterprise.com (Powers account-specific Rescue features, not required for standard
accounts)•*.logmein-gateway.com

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Additional Allow List Requirements - Executables (for Browsers and Firewalls):
OS X

PC

LMIGUIAgent
LogMeInGUI.app
Rescue
LogMeIn Menubar
Support-LogMeInRescue
LogMeInRescue
Guardian Browser
Support-LogMeInRescue.exe
Support-LogMeInRescue(1).exe
Support-LogMeInRescue(2).exe
Support-LogMeInRescue(3).exe
Support-LogMeInRescue(4).exe
Support-LogMeInRescue(5).exe
Support-LogMeInRescue(6).exe
Support-LogMeInRescue(7).exe
Support-LogMeInRescue(8).exe
Support-LogMeInRescue(9).exe
Support-LogMeInRescue(10).exe
Support-LogMeInRescue[2].exe
Support-LogMeInRescue[3].exe
Support-LogMeInRescue[4].exe
Support-LogMeInRescue[5].exe
Support-LogMeInRescue[6].exe
Support-LogMeInRescue[7].exe
Support-LogMeInRescue[8].exe
Support-LogMeInRescue[9].exe
Support-LogMeInRescue[10].exe
lmi_rescue.exe
Support-LogMeInRescue[11].exe
LMI_Rescue_srv.exe
LMIRescue.pkg
lmi_rescue.exe
Guardian Browser.exe

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