TOKAI GROUPC O RPO RA TEPROFILEFor Customers Livelihood
Along with the region,

together with the earth,

we will continue to grow and develop.
Since our founding in 1950, we have oﬀered a wide variety of services that have been central topeople s lives and social infrastructure, including LP gas, city gas, internet access, mobile sims,
CATV, Aqua (bottled water delivery), construction, facility & equipment installation, real estate,comprehensive renovations, security, insurance, bridal, nursing care, and more.
The backdrop to oﬀering this wide variety of services is our corporate culture to meet ourcustomers every need and to do everything we can to increase the joy and satisfaction of ourcustomers. Today, approximately 3.36 million customers use our services nationwide. What drives
us as a group is our desire for all our services to be backed by each and every customer and to
carefully meet their needs. Continuing to value this mindset, we will stay close to our customers
and stakeholders in the community, and endeavor to provide ever more safe, reliable, andimproved services.
We aim to improve our corporate value by facilitating the three key strategies of (1) growth ofbusiness earning power, (2) strengthening of foundations for sustainable growth, and (3) fullenergization of human capital and organizations, outlined in our Medium-Term Management Plansustainable society through eﬀorts such as decarbonization and regional revitalization, and also

We face challenges with open minds tobring more smiles to life and joy in society.

utilize our strengths as a provider of lifestyle and social infrastructure services to expand ourSince our founding in December 1950, we at the TOKAI Group have consistently provided a2025 announced in May 2023. While increasing our investment in human capital and getting the
maximum energy out of our human resources and organizations, we will contribute to realizing arevenue base even further.

wide range of services focused on safety, security, convenience, and comfort, always putting

Furthermore, from ﬁscal 2024, we have adopted the following corporate message as a guide forwhat we aim to achieve: We face challenges with open minds to bring more smiles to life and joy

ourselves in our customers' shoes.
These services are supported by the TOKAI Group employeesʼ imaginative ideas and ability toin society. We will continue to push forward on a united front to deliver smiles to more people.

take on challenges. Through new proposals born out of this driving force, we continue to

Our business endeavors are only possible with the support of our many stakeholders such as our

We brighten lives, share joy, and spread smiles in local communities and society at large,

customers, shareholders, investors, and local communities. We will continue to give our absolute
all to repay your trust and meet the expectations of you all. We, the TOKAI Group, hereby ask forcreate better lives and a better society.
contributing towards a sustainable tomorrow ﬁlled with hope.

your continued understanding and support.

President & CEO

Katsuo Oguri

02

With our origins as a company rooted in the gas business,

We constantly increase our lineup of services that are essential to people s lives andwe grasp the needs of our customers and roll out service

by transforming daily living needs into products and services.

roll out a diversiﬁed portfolio of businesses. We have responded to social issues
Going forward, we will continue to respond with detailed care to customer needs,

after service that is closely tied to their daily lives.

and propose services that lead to the realization of various lifestyles.

Evolution of Business Domains
Establishment phase

1950

Growth phase

1960

1970

1980

1990

Reach

2000

1 million customers

Current phase

2010

Reach

2 million customers

Reach

3 million customers

2020

1987

1950
Establish YAIZU Gas Co., Ltd.
(later known as TOKAI Gas Co., Ltd.)2019

TOKAI Gas Co., Ltd. (now known
as TOKAI CORPORATION) is listedon the First Section of the Tokyo
Stock Exchange

1984

1970
1959
1950

City Gas

LP Gas

Housing
RelatedBridalInsurance

2014
2011
2007

Bottled Water
Delivery

1973
1972

Nursing
Care

2023
2016
2006
2001

Electricity

2001
1996
1988
1985
1983

03 TOKAI Holdings Corporation

Electrical
Construction
Work

Civil
EngineeringWork

Mega-Solar

Security(Equipment sales,
construction,
renovations)

The development of an LP gas
distribution center system using amega computer sparks our inroads into
the information andtelecommunications business.

3.36 million customers

Reach

Sler

Systems
Development

CATV
Data Center

InternetCommunication
Networks

ADSL/FTTH

Support for
raising children

Mobile Phone

2011
Establish TOKAI Holdings Corporation

2012
Start TLC Membership Service

2022
Move to Tokyo Stock
Exchange Prime Market

04

TOKAI Group Sustainability

Along with the progress of the globalization of economic activities, the inﬂuence that corporate
activities exert on the global environment and our lives has expanded.
By engaging earnestly with matters such as environmental / climate change issues and respectfor human rights, the TOKAI Group committed to contributing to the realization of asustainable society.

Low/Zero Carbon Initiatives

Human Capital Management Policy

We will achieve carbon neutrality by 2050 by contributing to the reduction

To become an energetic corporate group that is a great place to work by improving

and suppliers.

no Ko (ideal individual) and Risou no Soshiki (ideal organization).

of greenhouse gas emissions together with our local communities, customers,

employee well-being through the implementation of human capital strategies: Risou

Through our energy business, the TOKAI Group is committed to low and zero carbon initiatives to achieve a carbon

The Group is investing in human capital, aiming to realize its vision of the Risou no Ko (ideal individual) and its vision

In the use of energy by our customers, we aim to facilitate the widespread popularization of energy-eﬃcient

To realize our ideals, we are focusing on supporting autonomous professional development, work style reform, fostering aneutral society in the future.

equipment such as high eﬃciency water heaters and combined heat and power systems, as well as renewable energy
sources such as solar power.

Furthermore, we supply carbon-neutral gas that oﬀsets carbon dioxide emissions and agree partnerships with local

governments to realize zero-carbon cities, focusing on promoting regional decarbonization and energy conservation.

In our business endeavors, we are advancing eﬀorts to make the energy we use more eco-friendly such as by installing
solar power equipment at our Group facilities. Furthermore, in each of our businesses, we are working on automating
the use of equipment and making business operations more eﬃcient through the use of digital transformation (DX).

■ PICK UP!
Promoting the Adoption of Renewable Energy

We entered the mega-solar market in 2014.

Currently, we have six solar power plants, generating a total of 10.3 MW.
We have also sold and installed a wide range of solar power
generation systems.

We have oﬀered a residential PPA* in the form of TOKAI ZERO SOLAR
since 2021 and a corporate PPA service from March 2024.

*A method where a solar power generation system is installed on the customer’s
premises or roof at no cost, and the generated electricity is then sold to the customer.

Promoting Low/Zero Carbon Emissions
Together with Local Communities

Since 2021, we have been using the J-Credit Scheme to sell

carbon-neutral gas to local governments and public facilities.

We will achieve local production for local consumption by obtaining
credits from local companies and local forest resources.

Going forward, we will continue to actively engage in decarbonization
initiatives and contribute to solving social issues as a comprehensive

energy company that supports the comfortable lives of its customers.

05 TOKAI Holdings Corporationof the Risou no Soshiki (ideal organization).

corporate culture that emphasizes diversity, and implementing health and productivity management measures.

TOKAI Group’s main KPIs
We have adopted the following ﬁve indicators for the realization of our Risou no Ko (ideal individual)
and Risou no Soshiki (ideal organization) visions.
The use of indicators to measure progress towards achieving our visions and the smooth implementationof a PDCA cycle for human capital management will help us achieve our goals.
KPIs related to Human CapitalManagement Policy

1・ Strengths indicator

Measures the extent to which
employees self-directed career
management is translated into action

58.2％

KPIs related to Internal
Environment Development Policy

3・ Psychological safety indicator

Measures the extent to which
the psychological safety of employees
is ensured within an organization

FY2025 targets:

70%● FY2023 results:

2・ Self-career indicator

FY2025 targets:

65%

Measures the extent to which
employees can utilize theirstrengths in their work

● FY2023 results:

KPIs related to Human CapitalManagement Policy

66.2％● FY2023 results:

65.6％

5・ Ratio of health literate employees

70%

Measures the proportion of employees
able to use health knowledge to inform
health-related decisions

64.5％

KPIs related to Internal
Environment Development Policy

4・ WLB indicator

70%

KPIs related to Internal
Environment Development Policy

FY2025 targets:● FY2023 results:

FY2025 targets:

Measures the extent to which diﬀerent
work styles are accommodated in theworkplace and the ease of work froman employee’s perspective

FY2025 targets:

80%● FY2023 results:

70.4％

06

We started our journey in the energy business back in 1950.
Since then, we have always aligned ourselves closely to the lives of our customers,
providing products and services that support comfortable living.
We will contribute to the prosperous lifestyles of our customers bycomprehensively providing all kinds of services related to their lives.

EnergyTOKAI Group’s Performance

Revenue increased for a record-breaking
seventh consecutive term while our customer
base also grew steadily

RevenueGas (LP gas & city gas), electricity,
solar power generation, and more.

Telecommunications

ISP, mobile, data centers, networks,system development, and more.

CATV
CATV

Construction, facility &equipment installation, real estate
General construction business (construction, civilengineering, facilities & equipment installation,
electrical construction work), renovation projects,

Revenue increased fora record-breaking
seventh consecutive term

231.5

Bridal, dining, and more.

07 TOKAI Holdings Corporation

2,000

2,107

2,302

Operatingincomebillion yen

5000

An increase in customers
brought an increase in operating
income of 600 million yen
compared to the previous ﬁscal year

15.5
Customer
base

2,315

1,500

2021

2022

（Unit: 100 million yen）

Life services

Bridal

2,500

1,000

200

150

158

2023

155

149

100

billion yen

2021

2022

（Unit: 10,000）

Customer base is
growing strongly
in key businesses

3.36

50
0

real estate, leasing, and more.

Home delivery water, security, insurance,
nursing, support for raising children,and more.

（Unit: 100 million yen）

2023

336
330

319

million0

March 31, 2022 March 31, 2023 March 31, 2024

08

Energy

EnergyWe roll out our energy infrastructure business,

which pursuits safety and the stable supply of energy,
domestically and internationally.

■ Electricity

April 2016 marked the start of the liberalization of Japan’s retail electricity

market. In response, we added electric power to our TLC services lineup in

partnership with TEPCO Energy Partner and others. Also, T&T Energy Co., Ltd.*launched the retail electricity business in 2021 in the Nagoya Greater

Metropolitan area, and has been expanding sales under a tie-in with city gas. By■ LP Gas■ Industrial-Use Gas

supply, serving 780,000 customers in Tokyo and 18 othersystem, we have gained the trust of many corporate

Our LP gas business constantly pursues safety and a stable gas
prefectures in regions ranging from Tohoku to Kyushu. Utilizing
our know-how cultivated in Japan, we also conduct our LP gas
business in Myanmar and Vietnam.
■ City Gas

Our city gas business started in 1950 in Yaizu City, Shizuoka

Prefecture. Today, we supply a total of 75,000 customers acrossareas such as Yaizu City, Fujieda City, and Shimada City in

Shizuoka Prefecture, Shimonita Town in Gunma Prefecture, andNikaho City in Akita Prefecture. In 2019, we established T&T

Energy Co., Ltd. as part of a joint investment with TEPCO Energy
Partner, to enter the city gas retail sales market in the Chukyoarea.

09 TOKAI Holdings Corporation

With our stable supply, technical capabilities, and safety
customers who purchase our liqueﬁed petroleum (LP) gas,liqueﬁed natural gas (LNG), and other general
high-pressure gases.

combining electricity with various life infrastructure services, we are widening
the range of choices for customers and delivering highly convenient services.

*A joint venture established in 2019 by TOKAI CORPORATION and TEPCO Energy Partner, Incorporated

Investing in Renewable Energy Generation Businesses
Overseas and in Japan

In 2023, we invested in Repower Energy Development Corporation, a subsidiaryof the Pure Energy Holdings Corporation Group, which operates a renewableenergy generation business in the Republic of the Philippines and runs ahydropower generation business.
In addition to endeavoring to deliver a stable supply of electric power in thePhilippines, we work to promote the widespread adoption of renewable energy
in ASEAN countries.
Domestically, we have also invested in Albatross Technology Inc., a start-up
company engaged in developing ﬂoating vertical-axis wind turbines for oﬀshore
wind power generation, developing our knowledge of leading technologies forthe practical application of next-generation energy.

10Telecommunications ￨Telecommunications ￨For Individual Customers

For Corporate Customers

More convenient. More comfortable.

Oﬀering total solutions■ ISP■ Data Center

oﬀers nationwide coverage, and TOKAI Network Club (TNC), which covers the Tokai area with aservices such as e-mail systems, data backup services, andProviding our customers with ICT as lifestyle infrastructure.

As an internet service provider (ISP), we provide services under two brands: @T COM, which
focus on Shizuoka Prefecture. In 2015, we started our ﬁber optic broadband service as awholesale distributor of NTT’s ﬁber optic lines. We now oﬀer a safe and comfortablethat support a wide variety of businesses.

From our own data centers, we provide outsourcing@T COM

cloud platforms.

communications service together with a full range of optional services.

■ Networks■ Mobile Phone

total of about 12,000 km, from Kita-Kanto to West Japan,

Based on our own optical ﬁber network that stretches a

The mobile phone business conducts business as a SoftBank sales agent, the low-priced mobile
service provider using NTT Docomo’s network LIBMO, and smartphone repair service. In

Shizuoka prefecture, collaboration shops that deal these services have expanded to shopping

malls, thus expanding sales points. In 2022, LIBMO became compatible with Docomo economy

we provide high-quality internet access, a multi-point
TOKAI Network Club（ TN C ）Ethernet telecommunication service, and a connection
service with major public cloud platforms.

MVNO, and since then has been available at Docomo shops countrywide. Using face-to-face and■ Systems Development

customers.

from consulting to system construction, operation, andweb-based channels, we are oﬀering services and support that meet the needs of our
We are expanding and improving our services as a company oﬀering comprehensive
communications services that provides broadband and mobile internet access.

11 TOKAI Holdings Corporation

With about 700 engineers on hand, we oﬀer total solutions

LIB M O

maintenance for various industries and ﬁelds such as thefood service industry, medical care, and public works

Overseas Expansion of Information andCommunications BusinessIn 2013, we established a joint venture, Cloud Master Co.,
Ltd., in Taipei with the SYSCOM Group of Taiwan to provide
business to the Asian market.
We also support all processes from design to monitoring andoperation of Amazon’s AWS cloud service, and from 2021 wehave been providing a solution compatible with AWS China
to support the use of AWS by Japanese companies in China.

Certiﬁed as an ‘AWS Premier Tier Services Partner’,
AWS’s Highest Level of Accreditation
In 2023, we were certiﬁed as the 14th AWS Premier Services
Partner in Japan, being recognized as a partner withsigniﬁcant achievements, including advanced technicalexpertise and a wealth of service deployment experience.

projects.

12

C AT V

Construction, facility & equipment installation, real estate

We contribute to local communities

We will steadily build a track record as a general■ Broadcasting & Communications■ Construction, civil engineering, real estate, electrical construction workby rolling out services rooted in the local area.

We provide broadcasting and communications services(internet access services) in Tokyo and the 7 prefectures of

Shizuoka, Kanagawa, Chiba, Nagano, Okayama, Miyagi, andOkinawa. Our broadcasting service serves 920,000

customers using 4K and 8K satellite broadcasting anddigital multi-channel broadcasting. In terms ofcommunications services, we mainly provide stable internet
services and optical telephone services using our own ﬁber
optic network to serve 390,000 customers.

Strengthening Partnerships with Governments
We work in partnership with local governments todistribute local information and disaster mitigation
information through our community channels.
In addition to administrative information, we have an
emergency broadcast transmission system in place touse our CATV network to provide necessary information
during disasters.
We will continue to meet the needs of our customers
and contribute to creating communities in which
residents can live safely and with peace of mind.

Operating Fitness Gyms

With heightened awareness of health promotion in anage where people can expect to live to 100 years old, we
operate a chain of 24-hour ﬁtness gyms in Okayama
Prefecture and Shizuoka Prefecture to provide local
residents with a place to exercise.

13 TOKAI Holdings Corporation

construction company.

We design and construct large-scale buildings such as commercial stores, medical facilities,

and government oﬃce properties based on our technological capabilities and trust with usersthat we have cultivated through our diverse business portfolio. Through M&A, we haveestablished a construction system that covers the main construction works of the construction
business, and are in the process of expanding our business to the Kanto and Chukyo areas.
■ Equipment/devices, equipment and facility installation, renovations,commercial workplace equipment*1: From the November 27, 2023 issue of The Japan
Journal of Remodeling*2: A PPA (Power Purchase Agreement) operator,
which owns and manages solar power
generation equipment, installs solar power
generation systems on the sites or roofs offacility owners at no initial cost. A system inwhich the facility owner consumes the electricity
generated by the solar power generation systemand pays the cost of the electricity used to the
PPA operator.

The business, which started in 1976 with the goal of selling kitchen and bathroom-related

plumbing equipment, has now expanded to installing equipment and facilities, carrying out
renovations, and supplying commercial workplace equipment. We also makecomprehensive proposals for the three essential utilities (air conditioning, water supply anddrainage, electricity) in oﬃce buildings, large stores, and public facilities.

Our renovation business, which we began in earnest in 2012, has been steadily building a
track record and has reached No. 1*1 in the ranking of the most successful renovation

businesses nationwide in the energy and gas division in terms of revenue. Going forward,
we will advance our carbon-neutral eﬀorts by promoting our PPA model*2, TOKAI ZEROSOLAR, for general housing.

14

Life ser vices

Life ser vices

Bringing Safety and Comfort to People s Lives.

■ Nursing Care

We operate a total of eight facilities for senior daycare services, temporary

nursing home care, and private nursing homes in Shizuoka City. Meanwhile, in
Gero City and Nakatsugawa City in Gifu Prefecture, we run a total of threemulti-functional facilities that provide housing for the elderly with services andsenior daycare services, as well as daycare services
specializing in rehabilitation. We aim to not only

■ Bottled Water Delivery

We began our bottled water delivery business in 2007 in
Shizuoka Prefecture.

The three services consisting of our returnable bottle
service called “Tasty Water Delivered to your Door,” anationwide disposable bottled water delivery service

called “The Gift of Delicious Water: Ulunom,” and watersupply type puriﬁcation server service called “Shizuclear”
have been used by a total of 170,000 customers.

The water we provide is natural water that has been

puriﬁed over a long period of time by Mt. Fuji, which acts

provide a strong lineup of facilities but to realize a

Dedication to Safety

Our production system produces products at plants that haveacquired certiﬁcation indicating that they conform to the JFS-B
standard, which is a food safety management standard.
Carrying out microbiological and physicochemical tests
regularly and publishing the results of radioactive substancetests every month, we deliver safe and dependable water toyour home under our strict sanitary management.

as a magniﬁcent ﬁlter.

For example, we were awarded the Monde Selection
Grand Gold Award and won three stars in the ITI

2012

International Superior Taste Contest.
customers.

おいしい■ Support for raising children

As a service that contributes to supporting diversifying workstyles and raisingchildren, we operate Mama’s Smile TOKAI Tokiwacho Branch, a childcare
center that takes temporary care of children in
Shizuoka City, under the motto “A place thatlooks after your kids when you need it now.”■ Running of camp sites and hot spring facilities

in Fujieda City, Shizuoka Prefecture, and Narakoko Campinstitutes that judge the quality of consumer products.

water ﬁeld, we will contribute to the aﬄuent lives of our

Rifurea Nursing Care Homes

We operate two campsites, Mt. Bikuishi Quiet Night Campsite

The taste and quality have been recognized by expert

Responding to a range customer needs in the drinking

society where the elderly can lead rich, digniﬁed lives.

Mt. Fuji Plant

Field in Kakegawa City. We also operate a hot spring facility
called Narakoko-no-Yu in Kakegawa City. As businesses

rooted in the local community, we provide a memorable andwonderful time to all our guests so that they can experience
the wonders of the local area.

Bridalの宅配便

Live in elegance withhospitality that goes the extra step.
■ Bridal and Dining

We run wedding halls, banquet halls, and restaurants at Aoi Tower, a landmark
in front of JR Shizuoka Station. From the upper ﬂoors of Aoi Tower, we deliver■ Security

We utilize our know-how developed in our emergency
security system of LP gas to oﬀer security services. We
meet all kinds of customer needs, such as oﬀering
services for monitoring the safety of the elderly aswell as entrance/exit management systems andsecurity cameras for plants, stores, and oﬃces.
■ Insurance

We run a life insurance agency and non-life insurance
agency that currently boast 80,000 policyholders.

15 TOKAI Holdings Corporation

surprises and joy through this luxurious

location overlooking Mt. Fuji and Suruga Bay
combined with the very best hospitality.

Other■ Ship Repair

We conduct extensive ship repairs as a company that not only promotes the
local industry, but also supports deep-sea ﬁsheries throughout Japan, in

Gyogyo no Machi, which is located in Yaizu City and proudly holds the top rank
in ﬁshing yield domestically.

16

192

No. ofgroup oﬃces（as of the end of April 2024）

Grou p C ompa n i e s
TOKAI CORPORATIONTOKAI Communications Corporation
TOKAI Cable Network Corporation
TOKAI GAS CORPORATIONTOKAI Venture Capital & Incubation Corporation

52

Number ofgroup
companies

Energy Line Corporation

LCV CORPORATIONFujiPro Co., Ltd.

Toco Channel Shizuoka Corporation

Nikaho Gas Co., Ltd.

Nissan Tri Star Construction, Inc.

Chuo Denki Construction Co., Ltd.
Inoue Technica Co., Ltd.
Marco Polo Inc.

Wood Recycle Co., Ltd.
CYZE Inc.

AM's Brain Inc.

AM's Unity Inc.
QUERY Co.Ltd.

J-support CO.,LTD

UIS, Inc.

Ichihara Cable Television Corporation

ATSUGI ISEHARA CABLE NETWORK CORPORATION

17 TOKAI Holdings Corporation

KURASHIKI CABLE TELEVISION Inc.
Tokyo Bay Network Co., Ltd.
TV Tsuyama Inc.

SENDAI CATV Co., Ltd.

OKINAWA CABLE NETWORK INC.

Tokaizosen-unyu Corporation Head Oﬃce
TOKAI City Service Corporation

TOKAI LIFE PLUS CORPORATION Head Oﬃce
Tender Co., Ltd.

TOKAI KidsTouch Corporation

TOKAI Management Service Corporation

TOKAI MYANMAR COMPANY LIMITEDPT TOKAICOM Mitra Indonesia

Other companies include 5 consolidated subsidiaryand 11 equity-method aﬃliate companies (as of the end of March 2023)

Corporate ProﬁleTrade nameTOKAI Holdings Corporation

Established

April 1, 2011

Location

Head Oﬃce: 2-6-8, Tokiwa-cho, Aoi-ku, Shizuoka City, Shizuoka Prefecture 420-0034

Capital

14 billion yen (March 31, 2024)

Number of employees

Consolidated: 4,732 Non-consolidated: 77

Businesses

Management of subsidiaries operating energy business, information &communications business and other businesses, and related activities

Securities Code3167

Listed Stock ExchangeTokyo Stock Exchange, Prime Market

Tokyo Head Oﬃce: Shiodome Building 19F, 1-2-20 Kaigan, Minato-ku, Tokyo 105-0022(as of the end of March 2024 (excluding contract employees)

List of Oﬃcers
Directors
Representative Director, President and CEO

Katsuo Oguri

Director (Outside)

Representative Director and Managing Executive Oﬃcer Junichi Yamada

Director (Outside)

Director (Non- Executive)

Director (Outside)

Director (Non- Executive)
Director (Non- Executive)

Auditors
Standing Audit & Supervisory Board Member
Audit & Supervisory Board Member (Outside)
Audit & Supervisory Board Member (Outside)

Mitsuhaya Suzuki

Mitsugu Hamasaki

Tsuyoshi Takahashi

Hisao Ishima
Jiro Amagai

Masayuki Atsumi

Director (Outside)

Masahiro Sone

Nobuko Kawashima
Ryoko Ueda

Hiroshi Tsunemine

Audit & Supervisory Board Member (Outside)
Audit & Supervisory Board Member (Outside)

Toshiro Mtsubuchi
Yoichi Obuchi

2-6-8, Tokiwa-cho, Aoi-ku, Shizuoka City, Shizuoka Prefecture 420-0034

https://www.tokaiholdings.co. jp2023 0720