Booking and Payment Terms

Thank you for considering to book a tour with Heartland JAPAN. We re excited to welcome you to ourbeautiful country on your upcoming trip!

When booking one of our tours, we ask for a deposit equivalent to 25% of the total booking cost.
In order to con rm the tour, the remaining 75% has to be paid up to 30 days before the tour starts.
In case you would like to book a trip less than 30 days in advance, please contact us.
As for the payment, we recommend to use Flywire and avoid the high fees of international transfers.
International bank transfers are welcome, but the transfer fees have to be covered by the customer.
An eventual refund of the booking cost (including the deposit) varies according to the following
Cancellation Policy.

Cancellation Policy
Unfortunately, sometimes things don t go to plan. For that reason, please make sure to read to fully
read through this cancellation policy. If you have any questions, please don t hesitate to get in touchwith your representative.

Cancellation by the Customer
More than one calendar month prior to the trip s starting date
If you choose to cancel your trip more than one calendar month before the starting date, wewill retain your deposit (25% of the total booking cost). If you have paid more than justthe deposit for your trip, the remaining balance will be refunded to you.
It may be possible to postpone your trip for a later date, rather than fully cancel your plans. If

The information stated within this cancellation policy is correct as of February 5th, 2020, and is subject to change.
For the most up-to-date information on our terms and conditions, please contact your representative directly.

you would be interested in this, please get in touch with your representative.
Between one calendar month up to and including 15 days prior to the trip s starting date
If you cancel your trip between one calendar month up to and including 15 days prior to thestarting date, we will retain 60% of the total booking cost. The remaining balance (40%)
will be refunded to you.
Between 14 days up to and including 7 days prior to the trip s starting date
If you cancel your trip between 14 days up to and including 7 days prior to the starting date,
we will retain 80% of the total booking cost. The remaining balance (20%) will be refunded
to you.
7 days or less prior to the trip s starting date
If you cancel your trip 7 days or less prior to the starting date, we will retain 100% of thetotal booking cost, and you will not receive a refund of any amount.
In regards to natural disasters, disease outbreaks, political instability, terrorism or any otherunexpected situation out-with our control, the following terms and conditions apply:
If travel to Japan is restricted, forbidden or advised against by your country s
government, the Japanese government, or any other travel authority, then you areentitled to a full refund of the total booking cost, minus any unrecoverable third party costs(non-refundable hotel reservations, activity costs etc) out-with our control.
Alternatively, you may choose to postpone your trip to a later date, and all booking costs thatyou have previously paid will be transferred to this alternative trip.
If travel to Japan is NOT restricted, forbidden or advised against by your country s
government, the Japanese government or any other travel authority and you wish tocancel your trip on the basis of your own concerns, then this will be considered a
Cancellation by the Customer and will follow the terms detailed in that section of thisdocument. You will not be entitled to a full refund of your total booking costs, and the money
you will be refunded will be subject to the terms associated with the time frame within which
you cancel your trip.

Cancellation by Heartland JAPANIf we feel that it is not viable or safe for us to operate your planned itinerary (such as in the case ofnatural disaster, terrorism, political instability, disease outbreak etc.) then we may choose to cancel
your trip. In this situation, your representative will be in touch to provide you with more information
and answer any questions that you may have.

The information stated within this cancellation policy is correct as of February 5th, 2020, and is subject to change.
For the most up-to-date information on our terms and conditions, please contact your representative directly.

If we cancel your trip, then you may either transfer your paid booking costs to an alternative trip
date, free of charge, or receive a full refund of your booking costs, minus any unrecoverable third
party costs (non-refundable hotel reservations, activity costs etc) out-with our control.
It is important to note that Heartland JAPAN will not be held responsible for any incidental expenses
that you may have incurred as a result of your booking, including but not limited to Visa costs,
vaccinations, travel insurance excess or non-refundable ights.
Depending on the situation that results in the tour s cancellation, other conditions may apply. Yourrepresentative will advise you if there are any special conditions applicable in your case.

The information stated within this cancellation policy is correct as of February 5th, 2020, and is subject to change.
For the most up-to-date information on our terms and conditions, please contact your representative directly.