ServiceMotorcycle/ATV Division

GS/GSX/GSX-R No. 233

October 10, 2014
REVISED JUNE 5, 2015

SAFETY RECALL
2011-2014 GSX-R750 and 2009-2014 GSX-R1000
DRIVE CHAIN ADJUSTER
Affected Models:		

2011-2014 GSX-R750/Z, 2009-2014 GSX-R1000/Z

Reference:							2011-2014 GSX-R750 Service Manual, P/N 99500-37150-03E
2009-2014 GSX-R1000 Service Manual, P/N 99500-39380-03E

Affected Departments:

Management, Service, Warranty, Sales, Parts, Accessories

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in
2011-2014 GSX-R750/Z, 2009-2014 GSX-R1000, and 2013-2014 GSX-R1000Z Suzuki motorcycles listed above.
STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELYDO NOT SELL OR DELIVER an affected motorcycle to a customer until you have completed, or verified completion of, the repair procedures outlined in this bulletin.
It is a violation of Federal law to sell or deliver any new vehicle subject to a safety recall
campaign under a sale or lease until the defect or noncompliance has been corrected.
You must verify this on the Suzuki “Certificate of Vehicle Pre-Delivery” form, which is
to be completed for all new and used vehicle sales.
In addition to being a violation of Federal law, selling a non-repaired unit is a direct
violation of your Suzuki dealer agreement and may lead to additional sanctions.
What is the problem?
If the motorcycle rider does not upshift the transmission correctly, a missed shift can occur, resulting in aneutral condition and high engine speed. If the rider tries to recover from the missed shift by upshifting without
disengaging the clutch, a very large torque is applied to the drive sprocket. This will cause the upper part of thedrive chain to immediately experience very high tension, which can result in the left-side of the rear axle shaft
moving forward and damaging the left-side drive chain adjuster, which may result in the chain derailing fromthe sprocket. If the drive chain comes off the sprocket while the motorcycle is being operated, engine power
will not be transmitted to the rear wheel. This may result in loss of control of the motorcycle, and can increase
the risk of a crash.
Affected Units:												Model			GSX-R750		
GSX-R750Z		
GSX-R1000		
GSX-R1000Z		

Model Year2011-20142014		
2009-20142013-2014 		
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VIN Range
ALLALLALLALL

Verify the chain adjusters require replacement:
Before performing the recall repair to a unit, first verify the repair needs to be performed by accessing the Vehicle
Master Inquiry on Suzuki Connect and checking the repair status. If the repair needs to be performed, you will
see the message “CAMPAIGN NOT YET PERFORMED.”
Also visually inspect the chain adjuster(s) to confirm replacement is required: The current chain adjuster hassmooth, rounded edges; the replacement chain adjuster has edges that are more sharply angled.
What your dealership will do:
Install the replacement chain adjuster(s) and the replacement axle nut. Then submit a Warranty Claim forreimbursement.
What Suzuki Motor of America, Inc. will do:
During the week of October 13, 2014, Suzuki Motor of America, Inc. will mail notification letters to owners
of affected motorcycles for whom we have information. The letter instructs the customer to contact a Suzuki
dealer to schedule an appointment. All units invoiced to your dealership after October 6, 2014, will alreadyhave the recall service performed.
If you have sold an affected unit and have not registered the sale of that unit, do so immediately so a
Safety Recall Notice can be mailed to the customer.
Ordering parts for the Recall Campaign:●● Parts for this campaign will be available the week of October 6, 2014.
●● Use the normal parts ordering procedure to order the parts kit(s) needed for units in yourinventory or for customer units in your shop for service.

NEW●● If you order Limited Edition P/N 61400-44830-RX0 or P/N 61400-44840-RX0 listed below,
you MUST also call Suzuki Parts Coordination at (714) 854-2165 to confirm the VIN and torelease the part.
See Parts & Accessories Bulletin No. 14-04 for more information.
●● If you have questions any other questions regarding your parts order, please contact National
Parts Coordination at (714) 854-2165.
PARTS ORDERING INFORMATION
Model Year

Kit Type

Kit Part Number

Qty. Required

Dealer net

GSX-R750
GSX-R750Z

2011-2014
2014

Chain Adjuster Set*Chain Adjuster Set

61400-44810-RX061400-44830-RX0

1
1$28.36$28.36

GSX-R1000
GSX-R1000Z
GSX-R1000Z

2009-2014
2013
2014

Chain Adjuster Set

61400-44820-RX0

1$38.03*Chain Adjuster Set

61400-44840-RX0

1$60.03* You MUST call Suzuki Parts Coordination at (714) 854-2165 to confirm the VIN and to release the part.

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NEWModelWarranty Claim Processing:
Submit a warranty claim for each recall campaign service immediately upon completion of the repair. This campaign
requires you to file a warranty claim using ONE of the methods described below:
Suzuki Connect Short Campaign Claim:
A Short Campaign Claim will reimburse you for replacement of the chain adjuster(s), the axle nut, and theapplicable labor.
RECALL CAMPAIGN — GSX-R DRIVE CHAIN ADJUSTER REPLACEMENTSUZUKI CONNECT SHORT FORM INSTRUCTIONSCLAIM NUMBER:				
ENTRY TYPE (Dealer chooses):		

XXXXX.X (Dealer enters number)
VIN, Model/Frame, or Control

REPAIR DATE: 				MILEAGE: 					CAMPAIGN NUMBER: 			

Enter date of repair
Enter mileage at repair date
See Fig. 1 on next page

Suzuki Connect Long Campaign Claim:
The Long Campaign Claim entry should be used when additional parts or labor are required to complete theRecall Campaign service. A Long Form Claim will require TSM authorization.
RECALL CAMPAIGN — GSX-R DRIVE CHAIN ADJUSTER REPLACEMENTSUZUKI CONNECT LONG FORM INSTRUCTIONSCLAIM INFORMATION				
CLAIM NUMBER:				XXXXX.X (Dealer enters number)
ENTRY TYPE (Dealer chooses):		
VIN, Model/Frame, or Control
REPAIR DATE: 				MILEAGE: 					CAMPAIGN NUMBER: 			
LABOR HOURS:				
LABOR OPERATION:				

Enter date of repair
Enter mileage at repair date
See Fig. 1 on next page
AS AUTHORIZEDHM9999

PARTS INFORMATIONREPLACEMENT PARTS:			

AS AUTHORIZEDFAILURE DESCRIPTION		DESCRIPTION OF DEFECT:			
DESCRIPTION OF REPAIR:									SUBLET INFORMATION
SUBLET AMOUNT:				
INVOICE NUMBER: 				SUBLET REPAIR DESCRIPTION:		

GSX-R Drive Chain Adjuster
Performed recall repair as required perService Bulletin
AS AUTHORIZEDUse campaign number
AS AUTHORIZED

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ModelModel Year

WARRANTY INFORMATION
Kit Type
Kit Part Number

GSX-R750
GSX-R750Z

2011-2014
2014

Chain Adjuster Set
Chain Adjuster Set

GSX-R1000
GSX-R1000Z
GSX-R1000Z

2009-2014
2013
2014

Installation Procedure:

61400-44810-RX061400-44830-RX0

Flat Rate(HR)0.3 HR
0.3 HR

Campaign
Number
2A40
2A41

Chain Adjuster Set

61400-44820-RX0

0.3 HR

2A42

Chain Adjuster Set

61400-44840-RX0

0.4 HR

2A43

2011-2014 GSX-R750/Z, 2011-2014 GSX-R1000, 2013 GSX-R1000Z

1)

Place the motorcycle on the side-stand.

2)

Remove the axle nut (1), washer (2) and left-hand chain adjuster (3).

1233)
4)

Install the new left-hand chain adjuster (4) and the original
washer (2).

62Temporarily tighten the new axle nut (6).

45)

Check the drive chain slack at the middle of the chain between theengine and rear sprockets. If the measurement is out of specification,
adjust the drive chain slack.
Drive chain slack
Standard: 20 – 30 mm (0.8 – 1.2 in)
20 – 30 mm(0.8 – 1.2 in)

NOTE:
The reference marks (A) on both sides of the swingarm and the edgeof the chain adjusters must be aligned to ensure that the front and rear
wheels are correctly aligned.
6)

Tighten the axle nut (6) to the specified torque.
Tightening torque
Rear axle nut: 100 N•m (10.0 kgf-m, 72.5 lbf-ft)

7)

Recheck the drive chain slack after tightening the axle nut (6).

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AInstallation Procedure:2014 GSX-R1000Z
11)

Place the motorcycle on the side-stand.

2)

Loosen the axle nut (1).

3)

Raise the rear wheel off the ground and support the motorcycle witha jack.

4)

Remove the axle nut (1), washer (2) and left-hand chain adjuster (3).

5)

Remove the axle (4).

6)

Remove the right-hand chain adjuster (5).

234

5

7)

Install the new right-hand chain adjuster (6), axle (4), the new lefthand chain adjuster (7) and the original washer (2).

8)

Temporarily tighten the new axle nut (8).

9)

Remove the jack.

4620 – 30 mm(0.8 – 1.2 in)

NOTE:
The reference marks (A) on both sides of the swingarm and the edgeof the chain adjusters must be aligned to ensure that the front and rear
wheels are correctly aligned.
11) Tighten the axle nut (8) to the specified torque.
Tightening torque
Rear axle nut: 100 N•m (10.0 kgf-m, 72.5 lbf-ft)
12) Recheck the drive chain slack after tightening the axle nut (8).

5/7A2710) Check the drive chain slack at the middle of the chain between theengine and rear sprockets. If the measurement is out of the standard, adjust the drive chain slack.
Drive chain slack
Standard: 20 – 30 mm (0.8 – 1.2 in)

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®

SUZUKI MOTOR OF AMERICA, INC.

IMPORTANT SAFETY RECALL
This Notice Applies to Your Motorcycle VIN: xxxxxxxxxxxxxxxxx
October 17, 2014
Dear Suzuki Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation
has decided that a defect which relates to motor vehicle safety exists in 2011-2014 GSX-R750/Z, 2009-2014 GSX-R1000,
and 2013-2014 GSX-R1000Z Suzuki motorcycles.
What is the problem?
If the motorcycle rider does not upshift the transmission correctly, a missed shift can occur, resulting in a neutral condition
and associated high engine speed. If the rider tries to recover from the missed shift by upshifting without disengaging theclutch, a very large torque is applied to the drive sprocket. This will cause the upper part of the drive chain to immediately
experience very high tension, which can result in the left-side of the rear axle shaft moving forward and damaging theleft-side drive chain adjuster, which may result in the chain derailing from the sprocket. If the drive chain comes off thesprocket while the motorcycle is being operated, engine power will not be transmitted to the rear wheel. This may result inloss of control of the motorcycle, and can increase the risk of a crash.
For your safety and customer satisfaction, we are initiating a safety recall campaign to replace the drive
chain adjuster(s).

WARNING
Operating your motorcycle without having the recall service performed may increase the riskof a crash.
To minimize the risk of a crash, do not ride or allow anyone else to ride your motorcycle until
this recall service has been completed.

What is Suzuki Motor of America, Inc. doing to solve the problem?
Your dealer will replace the drive chain adjuster(s) and the axle nut. This procedure will take approximately 30 minutes tocomplete. Parts are available now, and there will be no charge to you for any recall service-related parts or labor.
What you should do:
Make sure you are prepared for the recall service by taking the following steps:●● Before taking your motorcycle to your dealer, contact them as soon as possible to set up an appointment for the recallservice.
●● We suggest that you bring this letter and the enclosed card to your dealer to help your dealer process your claim.
●● If you have additional questions, please visit http://www.suzukicycles.com/recalls.aspx to read the2011-2014 GSX-R750 and 2009-2014 GSX-R1000 Drive Chain Adjuster Frequently Asked Questions.
3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

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What to do if you receive this letter in error:
This notice was mailed to you according to the most current information we have available. If you no longer own theSuzuki motorcycle described in this letter, please complete and return the enclosed postage-paid card to Suzuki Motor ofAmerica, Inc., and forward this recall information to the current owner (if known).
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee
within ten days.
Customer reimbursement for prior drive chain adjuster replacement:
If your motorcycle is included in the recall and you have paid for replacement of the drive chain adjuster(s) or other repairs
to address the defect that led to this recall, you may be eligible for full or partial reimbursement. To request reimbursement
for a previous repair, contact your Suzuki dealer.
Please note the following conditions for reimbursement:●● Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, carrental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routinescheduled maintenance.
●● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat rate time allowance for therepair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
●● An owner will not be eligible for reimbursement if the expenses for repairs are incurred more than 10 days after thedate of the last owner notification letter sent by Suzuki Motor of America, Inc.
●● Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This
includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:Your Suzuki dealer can provide you the fastest response to your questions or concerns about the drive chain adjuster
replacement campaign. If you have any difficulty with this recall campaign, you may contact the Suzuki Motor of America
Customer Service Department for assistance using the direct Customer Service telephone line at (714) 572-1490 during
the hours of 8:30 AM to 4:30 PM Pacific Time. Please have your Vehicle Identification Number (VIN) ready when calling.
You may also leave a brief message at (800) 444-5077 and a representative from the Suzuki Motor of America Customer
Service Department will contact you.
If you believe that Suzuki Motor of America has failed to provide the Recall service without charge or is unable to do so withina reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration,
1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:1-888-424-9153) or go to: www.safercar.gov
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety, satisfaction
and riding pleasure are important priorities for Suzuki.
Sincerely,Suzuki Motor of America, Inc.

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