SynQuacer E-series
Product Warranty/Warranty Provisions

Doc. Number : MN04-00003-1E
August 01st, 2018
Socionext Inc.

Socionext Inc.
Product Warranty
http: //www.socionext.com/

Copyright 2018

Update history
Date‘18/Feb/22nd‘18/Aug/01st

Socionext Inc.
Product Warranty
http: //www.socionext.com/

Version
1.0
1.1

Revisions
Newly created
Amended errors

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Contents
Product Warranty .................................................................................................................. 3
1. Outline of the Product Warranty ................................................................................ 3
2. Repairs during the Warranty Period .......................................................................... 3
3. Support after the Warranty Period ............................................................................. 4
Warranty Provisions .............................................................................................................. 5

Socionext Inc.
Product Warranty
http: //www.socionext.com/

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Product Warranty
The Product Warranty defines the warranty provisions, which includes the company’s warranty period.
These provisions are indicated on the warranty certificate. The warranty certificate is included with theproduct.

1. Outline of the Product Warranty
Repairs to the product will be provided free of charge within the product warranty period set forth in thewarranty provisions.
An outline of the warranty provisions is provided below. For further details on the free repair terms, productwarranty period, and the like, refer to your warranty certificate.
Product warranty period

6 months
Please fill out required items in the following URL for making customer
registration within 30 days of product shipment.
URL: http://www.socionext.com/en/ → [Contact Us] → [Inquiry Form]
For “Inquiries about our products”, please describe as below;< Inquiries about our products >Product Category: please select “General-purpose Processors”
Inquiry Category: please select “Others”
Subject: please describe as “SynQuacer E-series customer registration”
Deadline for response: please set next working day
Description: please describe “Serial Number” which is 10 digit alphanumericstart from “B2”, written in label which is pasted on outer box

Warranty provisions
Repair method
Applicable components

The product warranty will be void if customer registration is not completed.
Moreover, note that customer registration will not be possible after 30 days ofproduct shipment.
Warranty Provisions (attached)
Repair through the delivery of a replacement component
Motherboard
MZSC2AM
Graphics card
GT710-SL-1GD5
Hard disk
WD10EZEXMemoryCT4G4DFS824A
Chassis (including the power supply) BK623

2. Repairs during the Warranty Period
Repairs during the warranty period
Repairs are provided through the delivery of a replacement component.
(1)

Repair request(2)

Identification of the broken
component
Delivery instruction for thereplacement component
Delivery of the replacement
component
Component replacementby the customer
Returning of the broken
component

(3)
(4)
(5)
(6)

Socionext Inc.
Product Warranty
http: //www.socionext.com/

To make a repair request, contact our customer support using therelevant Webpage.
The replacement component will be verified.
The delivery of the replacement component will be arranged.
The replacement component will be delivered by a commercial carrier.
Please make arrangements to receive it.
Please replace the component.
The broken component will be collected within 20 days of yourreceiving the replacement component. The transportation cost will beborne by Socionext Inc.

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3. Support after the Warranty Period
For six months after the expiration of the warranty period, the support mentioned in article 2 above will beprovided for a fee.
An estimate will be provided upon receiving a repair request.
If the support provided for a fee period expires,Please note that the support will be terminated.

Socionext Inc.
Product Warranty
http: //www.socionext.com/

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Warranty Provisions
1.

2.

3.

4.

The warranty period of this product is six months from when the customer registers the product (freesupport). For six months after the expiration of the warranty period, support equivalent to that duringthe warranty period will be provided for a fee.
If the product malfunctions during the warranty period when the product is used under normalconditions and according to the notes provided in the instruction manual, device label, and the like,
Socionext will repair the product free of charge or for a fee according to these provisions. For repairs,
the customer shall contact the customer support indicated below. The customer support will inquire
about the malfunction, usage conditions, and the like to briefly isolate and diagnose the problem. Ifthe customer support determines that a repair is necessary, it will be provided in the following manner.
A replacement for the broken component will be sent to the address specified by the customer. Thecustomer shall replace the component. The component that is removed must be returned to theaddress specified by Socionext within 20 days of the customer receiving the replacement component.
Note that if the component is not returned, Socionext may ask the customer to bear the cost of thecomponent. Details of the components that can be replaced by the customer will be announced throughthe Socionext Website or on the separate sheet titled “Product Warranty” or the like. The customer
support for repairs and the reception hours are as follows:[Customer supports] Requests for repairs based on this warranty are accepted only by email at thefollowing customer support.
URL︓http://www.socionext.com/en/ → [Contact US] → [Inquiry Form]
Even during the warranty period, the cost of the component must be paid in the following cases:
1) The customer is registered through the method indicated in the Product Warranty, but the serial
number of the replacement component is not the same as the registered serial number.
2) The information in the customer registration is different from the actual facts.
3) The malfunction or damage is due to the product being used incorrectly, being repaired or modified
inappropriately, being connected or inserted incorrectly, or being used with an inappropriate powersupply.
4) The malfunction or damage is due to fire, earthquake, wind, flood, lightning, or other acts of God,terrorism, riots, pollution, salt damage, gas damage (e.g., sulfuric gas), or abnormal voltage.
5) Replacement of a cooling fan, battery, or the like (hereafter referred to as a consumable) or acomponent for which Socionext determines the support life has been reached.
6) The malfunction or damage is due to a connection to another device or the use of an inappropriate
consumable or medium.
7) The corrective action can be performed by the customer through a free support (including
downloading a driver, firmware, or BIOS update from the Website) for updating the drivers,
firmware, BIOS, or the like of the product.
8) The malfunction or damage is due to improper handling of the product after the customer receives
the product. This includes transporting, moving, and dropping the product after purchase.
9) The malfunction or damage is due to the environment that the product is used in or how theproduct is maintained and managed (e.g., damage caused by the intrusion of dust, rust, mold, bugs,
or small animals).
The scope of this warranty certificate is as stated on the separate sheet titled “Product Warranty”.

Socionext Inc.
Product Warranty
http: //www.socionext.com/

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5.

The terms and conditions for this warranty to apply are as follows:
1) The customer provides the necessary cooperation in order for Socionext to provide the warrantyservices.
2) Socionext is allowed to commission a third party to provide all or a part of the warranty services.
3) Socionext provides no guarantee for any data, programs, license information, and settings stored
in the product’s storage devices (e.g., hard disk) or hardware and will not be held responsible forany loss, damage, alteration, and the like of the said data. It is the responsibility of the customer toback up such data when requesting repairs. (We recommend that data be backed up on a regularbasis.) Note that depending on the nature of the repair, the hard disk may need to be formatted or
the data may need to be deleted.
4) The customer will reinstall or set up the OS and other programs if such tasks are necessary after
the repair.
5) Before requesting repairs, the customer will remove any labels or the like that have been attachedby the customer.
In addition, any painting, engraving, or the like applied by the customer will not be restored to its
original state.
6) Socionext will not lend an alternative device during the repair period. Socionext will not be held
accountable for compensation or the like for any loss incurred due to the unavailability of theapplicable device during the repair period, with the exception of the responsibilities defined in theseprovisions.
7) The replacement component used for repair (including a reusable component) will be equivalent infunction and performance to the component being replaced, and the replacement component will
inherit the terms of the warranty service for the removed component. Note that the ownership of thecomponent removed from the product for repairs belongs to Socionext.
8) Situations falling under any of the following items will be excluded from repair.
a. Repairing a malfunction caused by the customer processing or altering the standard
components installed at the time the product was shipped or using a component other than thestandard components installed at the time the product was shipped.
b. Repairing a malfunction caused by removing a virus or due to a virus infection.
c. Backup or restoration of data programs and settings stored in the product’s storage device(e.g., hard disk).
6. Changes to these provisions: Socionext may change the content of these provisions without priornotice to or consent by the customer. If changes are made, the terms and conditions of this warranty
will be as stated in the new provisions. The provisions after the change will be announced through theSocionext Website or the like.
7. Jurisdiction: Tokyo District Court will have exclusive jurisdiction in any first trial over all disputes
regarding this warranty between the customer and Socionext.
8. Product registration can be performed only once at the time of purchase. Please take note of theregistration information.
Note:
These warranty provisions do not limit the customer’s legal rights.

Socionext Inc.
Product Warranty
http: //www.socionext.com/

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