Social Responsibility
and Sustainability
Report2024

IndexIntroduction•••

Message from President and CEO, Dirk Jeffs
2
About Ultradent Products, Inc.			
3Core Values					5Culture•Workplace Well-Being				7Community••••

Global Humanitarian Mission Support		
10
Corporate Giving					12Diversity Foundation				13Local Volunteer Opportunities			
14

Environmental••

Eco-Friendly Operations				15Sustainability Goals				17Ethics and Compliance••

Supply Chain Agreements				18Closing Message from Sr. Vice Presidentof Shared Services, Erwin Fischer			
20

Social Responsibility andSustainability Report1Introduction
Message from President and CEO, Dirk Jeffs
Healthy smiles create a brighter future for our global community. As Ultradent pursues its missionof improving oral health globally, it’s paramount that we do so while forging sustainable paths andcompassionate connections.
In every interaction—be it with our dental professionals or within our organizational operations—weconsistently aim to leave a mark of positivity and commitment to continuous improvement.
It fills me with immense pride to introduce our 2024 Social Responsibility and Sustainability Report, which
encapsulates efforts to continue upholding our mission, vision, and unwavering values. As you delve into
our report, you’ll gain insights into our relentless pursuit to be a model corporate citizen through workplaceculture, philanthropic outreach, community stewardship, and environmentally ethical practices.
We prioritize eco-friendly operational strategies, celebrate the diversity of our workforce, and remain
unwavering in our commitment to ceaseless improvement. By empowering our employees with theresources they require and actively engaging with our communities, we ensure our actions resonate with ouroverarching goals. Recognizing the contributions of team members, maintaining transparent communication,and valuing performance have always been at the heart of our growth.
The spirit of Ultradent lies in our collective tenacity and passion. We hope our commitment to a culture ofengagement, openness, and growth will help build a more unified future.
Thank you for your continued trust and support. Here’s tocrafting a more sustainable, caring, and resilient tomorrow.
Warm regards,

Dirk Jeffs, President & CEO of Ultradent Products

Social Responsibility andSustainability Report2

Introduction
About Ultradent Products, Inc.
From a kitchen table to a full campus in 45 years, Ultradent has seen incredible growth fueled by dedication
to science, education, and innovation. What started as a company of only family members working together
has grown to nearly 2,000 employees worldwide, with offices/subsidiaries in eleven countries and products
sold in more than 130 countries. The original founding product, Astringedent™ hemostatic, is still offered andis accompanied by more than 400 additional products, brought to the market through decades of dedicatedresearch and development.
Ultradent’s continuous growth can largely be attributed to an unwavering commitment to core values: Integrity,
Care, Quality, Innovation, and Hard Work. These values influence every decision from product creation toemployee engagement, reinforcing a culture of inclusion, belonging, respect, and collaboration.

Social Responsibility andSustainability Report3Introduction

Being vertically integrated, Ultradent embraces various disciplines including chemistry, engineering, automation,
robotics, and marketing. This in-house approach speaks to our extensive capabilities and assures team members awelcoming place, irrespective of their specialization.
Ultradent is committed to our humanitarian ethos. Dedicated to making a global impact, Ultradent supports
programs offering treatments to underprivileged children, contributes resources to disaster-affected areas, andactively encourages licensed dental professionals engaged in humanitarian causes to seek our assistance.
Ultradent’s welcoming corporate atmosphere is continually recognized by major publications and with several
prestigious awards. Such accolades include being ranked as the 4th “Best Large Workplace in Manufacturing
and Production” in 2023 by Fortune Magazine, while also receiving the Utah Manufacturers’ Association’s“Manufacturer of the Year” and “Best Company Culture” awards in 2022.

Social Responsibility andSustainability Report

4Introduction
Our Core Values

Integrity in All We Do
We believe that Honesty + Courage = Integrity. One should be honest in all
things, but perhaps most importantly, one also needs the courage to stand up
and do what is right. At Ultradent, we strive for integrity in all that we do: ourproducts, business dealings, and advertisements. In fact, we won the Golden
Hands of Xcellence for Ethics and Truth in Advertising award two years in row.

Truly Caring for Others
As health care professionals, we believe that care is one of the most importantvalues to have. It is our care for our customers, their patients, and our
employees that keep us doing what we do every day. Everything we do comesback to our vision, which is all about care for our fellow humans: Improve Oral
Health Globally. It’s the idea the company is built on.

Quality Products Designed for You
In 1976, our founder Dr. Dan Fischer realized there were no hemostatics on
the market that provided rapid, profound hemostasis. So, he made one. Our
first product, Astringedent™ hemostatic, was created to fill a specific need thatwould help both clinicians and patients. Now, over 45 years later, we still work
every day to provide clinicians with quality products to help improve theirpatients’ oral health.
Social Responsibility andSustainability Report5Introduction
Celebrating the Value of Hard Work
We have believed in working persistently toward our goals since Ultradentfirst began. Back then, our first employees worked alongside Dr. Fischer tohelp create the products Ultradent would be known for. The work was timeand labor-intensive, but the quality of the product was worth it. The sameis true today. From R&D to manufacturing and marketing, we do virtually
everything at Ultradent in-house, because we know that the hard work we putin every day is worth it.

Changing the World, One Innovation at a Time
The VALO™ curing light family began in 2009 when Ultradent R&D engineers
knew they could create a light with the power clinicians wanted, the durability
they needed, and the accessibility no other light had at the time. Over theyears, we have continued to improve on the VALO light and today, the VALO™ X
light is the most innovative light on the market.

Social Responsibility andSustainability Report

6Culture
Workplace Well-Being
After decades of dedication to building culture and fostering a positive work environment, Ultradent applied to
become Great Place to Work (GPTW) certified in 2021. This process involves a comprehensive survey of Ultradentteam members to gauge their levels of workplace satisfaction.

In its first attempt, Ultradent became GPTW certified. With this survey data, leadership was able to explore
ways to better support team members and make improvements where needed. In the years since, Ultradent’s
satisfaction score continues to rise, most recently with 89% of team members agreeing this is a “Great place towork” in 2023.
Social Responsibility andSustainability Report

7Culture

Following its initial qualification as a Great Place to Work, Ultradent received additional honors for its exemplary
culture. In 2021, Fortune Magazine tapped Ultradent as a top-ten Best Large Workplace in Manufacturing and
Production. With continued investment in team members and a focus on workplace wellness, Ultradent rose to
the 5th position on Fortune’s 2022 list of Best Large Workplaces in Manufacturing and Production, and the 4th
position in 2023.
Also in 2023, Ultradent was notably included on People Magazine’s Companies That Care list.

Social Responsibility andSustainability Report

8Culture

These prestigious recognitions are the result of strategic efforts to be a people-first company, prioritizing thequality of employee life, and demonstrating care for team members in decision making. Ultradent has raised
minimum wage for employees three times over the previous two years and increased the company’s first four pay
levels.
Ultradent believes continuing education ensures sustainable progress. To help team members in their pursuit of
personal betterment, Ultradent offers tuition reimbursement for those looking to broaden their skills throughoutside academic institutions.
As a global company, Ultradent embodies a global culture where differences are sought after,
welcomed, and embraced. We look to enhance our teams by seeking out the excluded, fearlessly
sharing feedback—and humbly receiving that feedback—amplifying all voices, and embracing ourdifferences. This is encapsulated in Ultradent’s “U & I: Together We Win” philosophy.

Social Responsibility andSustainability Report9Community

Dr. Blake Cameron and staff while on a humanitarian mission to Peru, accompanied by community members they were serving.

Global Humanitarian Mission Support
Ultradent continues to make a profound commitment to supporting humanitarian efforts around the world. By
partnering with both clinicians and organizations, we are able to amplify our efforts to impact communities in
need.
Ultradent’s responsibilities transcend boardrooms and manufacturing facilities to include ensuring our highquality dental products and materials end up in the hands of clinicians who are bettering the lives of those aroundthem. Our commitment to philanthropy is exercised in a two-pronged approach: the donation of essential supplies
and materials to dental humanitarian missions and financial support to designated causes, such as disaster relief
efforts, food banks, and other charitable organizations.
These initiatives underscore Ultradent’s commitment to not only enhance worldwide oral health but to also uplift
those in need, both within our local vicinity and across the globe.
Through the donation of product, Ultradent supports clinicians as they pursue ways to help underserved
communities. These efforts span all corners of the globe, with Ultradent donating products to be used on every
continent—this includes Antarctica, with the continued support of clinicians at the McMurdo Station.
Social Responsibility andSustainability Report10Community
Ultradent has been supporting these missions for decades and has donated more than $2,800,000 USD worth of
products and equipment since 2017. Since the beginning of this decade (amid the COVID-19 pandemic), Ultradent
has filled 826 total requests for support of humanitarian projects (275 in 2023, 237 in 2022, 148 in 2021, and 166
in 2020). Fulfilling these requests has supported missions in Belize, Bolivia, Cambodia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guatemala, Haiti, Honduras, India, Indonesia, Israel, Jamaica, Kenya, Mexico, Myanmar,
Nepal, Nicaragua, Panama, Peru, Peruvian Jungle, Republic of Kiribati, Romania, Rwanda, Samoa, St. Lucia, Tonga,
Uganda, Ukraine, and Vietnam.
These missions encompass a wide variety of humanitarian aid, from helping under privileged communities accesstoothpaste and other at-home oral health products, to providing emergency care for remote villages across theglobe, to supporting dentists who provide in-home care to patients with mobility challenges.

Jennifer Geiselhofer providing in-home care for an elderly patient
through her service “Deserving Dental.”

Social Responsibility andSustainability Report

Dr. James Parfitt serving the people of Juarez, Mexico, on an
Ultradent-supported humanitarian mission.

11

Community

ULTRADENT

STANDS WITH

SATURDAY, SEPTEMBER 15, 2018
LIBERTY PARK, SLC
11:00 A.M. TO 1:00 P.M. (REGISTRATION BEGINS AT 9:00 A.M.)

HOW TO PARTICIPATE:
Corporate
GivingREGISTER AT AFSP.ORG/SLC

Ultradent stands united with our friends in Ukraine in the faceof aggression and tyranny. Amidst unimaginable turmoil,
hundreds of thousands of Ukrainians are being forced to flee
their homes to neighboring countries. They need our help. To
assist, Ultradent will match 100% of your donations from now
until Sunday, March 13, 2022 at 11:59 p.m. MST.

Along withmissions, Ultradent also supports a wide variety of charitable causes and organizations.
JOIN OUR humanitarianULTRADENT TEAM
In the CREATE
last YOUR
decade,Ultradent has provided nearly $2,000,000 USD cash donations to charitable causes, withOWN PAGE
SCANtheTHE$235,000 of that coming directly from employee donations, which
company proudly matches. Seeing the
START FUNDRAISINGQR CODE
impact these donations can have to help improve the circumstances of those needing them, Ultradent has
TO MAKE A
WALK WITH US
ramped-up charitable efforts of cash donations in recent years,
with nearly half of the $2,000,000 USD total being
DONATION
donatedsince 2019, despite the global pandemic impacting many projects. Some of these donations are made in
THIS YEAR OUR TEAM FUNDRAISING GOAL IS $10,000.
continued support of organizations, such as Smiles for Diversity to which Ultradent has contributed $746,000 USD
over the previous decade. In partnership with the Crown Council, Ultradent created Smiles for Life in 2014 and has
donated nearly $1,500,000 USD worth of teeth whitening kits to this cause over the previous five years.
JOIN US TO BRING HOPE AND HELP TO THOSE WHO NEED IT. YOU CAN ALSO MAKE A DIFFERENCE BY DONATINGTO AFSP AND SPREADING THE WORD WITH #OUTOFTHEDARKNESS ON SOCIAL MEDIA.

AFSP RAISES AWARENESS, FUNDS SCIENTIFIC RESEARCH, AND PROVIDES RESOURCES AND AID TO THOSE
AFFECTED BY SUICIDE.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT REBEKAH CLARK-MANWARING ATREBEKAH.CLARK@ULTRADENT.COM.

Many of these contributions go toward relief efforts for people impacted by natural disasters and conflicts.
Ultradent has contributed more than $50,000 USD to help those in war-torn Ukraine since the Russian invasion
began and gave more than $80,000 USD to help refugees from the conflict zone who are seeking safety (donatedto USA for UNHCR). Ultradent proudly contributed $300,000 USD to Puerto Rico hurricane relief in 2017, $50,000
USD following the 2021 tornado that ripped through areas of Kentucky, and $50,000 USD following the tragic 2023
fires in Maui, Hawaii.

Social Responsibility andSustainability Report12Community

Diversity Foundation
Ultradent supports The Diversity Foundation, which assists people who have left the FLDS community. The FLDS
is a religious group known for its strict adherence to polygamy and its separation from the mainstream Mormon
church. It is often mired in controversy due to its practices and leadership. Many of the young men and women
who come to the Diversity Foundation have never even set foot inside a school. Efforts of the foundation consistof providing the opportunity for a quality education, beginning many times with assistance in helping to obtaina GED, and then helping them to obtain higher education or vocational training. Additionally, assistance is alsooffered to help ex-FLDS people obtain medical and dental health support, psychological counseling, life skills
instruction, and social services.
Many of these young people have excelled scholastically. They continue to receive high marks of achievementin high school and college. They are enthusiastic about their education and have pursued college degrees inengineering, medicine, accounting, business, law, psychology, among many other disciplines.

Social Responsibility andSustainability Report13Community

Local Volunteer Opportunities
As part of ongoing local community outreach, Ultradent offers every U.S.-based employee a paid Day of Service,in which they are encouraged to partake in a community betterment initiative. Many team members choose tocombine their efforts to make the greatest possible impact. In recent years, some have chosen to partner with Salt
Lake City, Utah area fire departments to repaint fire hydrants—this helps enhance their visibility when needed inlife-saving situations by emergency responders.
Other team members worked to help prepare food banks to serve families in need during the holiday season.

Social Responsibility andSustainability Report

14

Environmental

Eco-Friendly Operations
In the heart of the Salt Lake Valley, amidst the striking natural landscapes of Utah, Ultradent’s headquarters
stands as both a testament to human ingenuity and an integral part of a delicate ecosystem. Operating at thecrossroads of an increasingly challenging environmental landscape, we recognize the profound significanceof safeguarding our surroundings, specifically addressing the pressing concerns of water usage and ourenvironmental footprint. As a company based in such close proximity to the dwindling waters of the Great
Salt Lake, Ultradent feels an acute responsibility to address these concerns and contribute meaningfully toenvironmental conservation.

The Drying Great Salt Lake: A Looming Environmental Challenge
The Great Salt Lake, a globally renowned natural wonder, is a vivid reminder of the unique beauty of Utah’slandscape. However, it is also a stark symbol of the environmental challenges posed by Utah’s arid climate. The
Great Salt Lake, the largest saltwater lake in the Western Hemisphere, is experiencing alarming desiccation at an
unprecedented rate. This ecological crisis is an environmental concern and a warning that demands our
immediate attention.
Social Responsibility andSustainability Report

15

Environmental
The shrinking of the Great Salt Lake has a cascading effect on our ecosystem, with potential impacts to water
quality, wildlife habitats, and the livelihood of the region. As a company that values the natural resources of thisarea, it is imperative that we actively engage in preserving this vital ecosystem. The vanishing waters of the Great
Salt Lake underscore the critical importance of our commitment to environmental sustainability.
Environmental Impact
Ultradent’s ability to continue improving oral health globally is inextricably linked to the health of theenvironment that surrounds us. By reducing our resource consumption and embracing sustainable practices,
we not only mitigate environmental harm but also ensure long-term viability for our business. This approach is
crucial to meeting the expectations of dental professionals and the communities they serve.
Our dedication to environmental stewardship extends beyond regulatory compliance; it embodies a
commitment to care and doing what is right. We aim to set a precedent for the manufacturing sector in
Utah, showcasing responsible practices alongside business growth. Our holistic approach to environmental
responsibility encompasses a range of initiatives, from water conservation to energy efficiency, waste reduction
to responsible sourcing.
The landscaping of Ultradent’s headquarters is being converted to xeriscaping, saving thousands of gallons
of water annually. To conserve water in our manufacturing operations, we’ve adjusted processes to save
1,200,000–1,500,000 gallons of water every year. These workflow shifts include optimizing large production
equipment cleaning (1,000,000 gallons saved annually) as well as campaigning large volume production(200,000-500,000 gallons saved annually)—these changes also save natural gas and keep more than 66,000
pounds of toothpaste waste out of our drains every year.

Social Responsibility andSustainability Report

16

Environmental
Looking at energy consumption, lighting on campus has been converted to LED to improve efficiency. Old,mechanical rooftop HVAC systems have been replaced with modern VRF systems.
Recycling efforts have been in place at Ultradent for decades, and those efforts continue to scale alongside thecompany’s growth—roughly 200 tons of cardboard are recycled annually. Manufacturing processes have been
converted to Agile PLM, which drastically reduces the amount of paper usage in the process of physically creatingproducts.
Product packaging designs are created with sustainability at the forefront of concerns. Non-virgin polyethylene
terephthalates (PETs) are used in Ultradent packaging; all plastic materials are blended with recycled materials.
Efforts to redesign product delivery methods are being implemented to reduce reliance on single-use plastics.

Sustainability Goals
Ultradent is on a journey toward a more sustainable future, engaging in efforts to address environmental
concerns, contribute to the preservation of the Great Salt Lake, and fulfill our broader mission to make a positive
impact on both the dental industry and the world around us. We are on a path of responsibility, innovation, andenvironmental leadership while we continue to support clinicians around the world.

Social Responsibility andSustainability Report17Ethics and Compliance
Supply Chain Agreements
Ultradent believes in the power of ethical business practices and unwavering compliance with regulations. Ourcommitment to upholding the highest standards of conduct is not just limited to our internal operations but
extends to every corner of our supply chain. This commitment is epitomized in our Supplier Code of Conduct,a guiding document that reflects our core beliefs and expectations for all entities that work with us—be they
suppliers, consultants, contractors, or business partners.
The Supplier Code of Conduct is not just a set of rules; it is a testament to our corporate values and principles.
It lays the foundation for responsible business behavior and ensures that our partners share in our dedication
to ethical, lawful, and socially responsible operations. This code is not only a benchmark but a pledge of mutual
trust, respect, and shared responsibility.

Ultradent’s ethical compass is clearly defined within the Supplier Code of Conduct, emphasizing several key
principles that are non-negotiable in our collaboration with suppliers. We insist on compliance with all applicablelaws and regulations, but our expectations go far beyond mere legality. We call for anti-discrimination practices
that respect the inherent dignity and worth of every individual. We condemn all forms of harassment and abuse,
and we require the provision of channels for workers to raise grievances anonymously.
Social Responsibility andSustainability Report18Ethics and ComplianceIn our pursuit of ethical excellence, we categorically reject forced labor, child labor, and any complicity in slavery
or human trafficking. Our stance is unequivocal: workers should have the freedom to choose their employment,with no coercion or restriction, and children should be protected.
We advocate for fair working conditions, fair wages, and the provision of proper benefits to employees. We
believe in ensuring occupational health and safety, as a safe and hygienic environment is the right of every
worker. We have environmental stewardship at our core and expect our suppliers to share our commitment to
responsible resource management and environmental sustainability.
Our dedication to ethics and compliance is not just an aspiration but a responsibility we take seriously. We expect
our suppliers to do the same and hold them accountable for adhering to the principles outlined in our Supplier
Code of Conduct. Together, we can create a business ecosystem that not only meets our business goals but also
serves as a beacon of ethics, integrity, and sustainability. Ultradent and our suppliers embody these beliefs andensure their implementation in every facet of our operations.

Social Responsibility andSustainability Report19Ethics and Compliance
Closing Message from Sr. Vice President of Shared Services, Erwin Fischer
I am filled with immense pride and gratitude for the 45-year journey Ultradent has embarked on as a company. This report stands asa testament to our unwavering commitment to ethical corporate standards—values that have been at the core of Ultradent since its
beginnings at a kitchen table.
This Social Responsibility and Sustainability report began with a commitment to educate ourselves and our stakeholders about
the significance of our operational footprint, encompassing both environmental and social considerations. We recognize that
understanding and addressing these factors are crucial steps toward becoming a more responsible corporate citizen. Our aim is toensure every member of our organization knows the importance of environmental sustainability, social responsibility, and ethicaloperations.
This process started by talking with leaders throughout our organization about past, current, and future initiatives. Our internal
study looked at the United Nations Sustainable Development Goals (SDGs), particularly those our industry could best participate in.
Simultaneously, we began building a registry to capture the hundreds of projects and activities our teams had completed over the last
several years, were actively pursuing, or had planned. The realizations gained during this process were truly transformative.
We discovered that, throughout our history, Ultradent had naturally integrated principles that align with ethical and sustainable
practices across various areas of our operations. It was a revelation to see how our unwavering commitment to Integrity, Care,
Quality, Innovation, and Hard Work had inherently led us to engage in sustainable practices, support our community, and uphold
ethical standards for decades.
In the process of documenting our activities, we unearthed numerous instances where our actions were in harmony with theseprinciples, often without us fully realizing it. From our eco-friendly operational strategies to our philanthropic efforts, from theinclusivity and care ingrained in our corporate culture to our responsible sourcing and ethical supply chain management, we hadalready been exemplifying many of these values.
We believe in fostering a culture of continuous improvement, where each day
brings us closer to becoming a more responsible and sustainable organization.
Looking forward, our key goals for the next few years are to further our initiatives
that promote environmental stewardship, reduce our environmental impact, andcontribute meaningfully to preserving the Great Salt Lake and its ecosystem. We
will continue to prioritize workplace well-being, diversity, and inclusion, while
fostering a culture where laughter and positivity flourish. We are proud of ourcontributions to humanitarian causes, such as donating supplies to dentists
going on mission trips, providing financial support to disaster relief situations,and supporting charities helping to better their communities—we will continue
to grow those efforts and support causes that align with our mission and vision.
Our pursuit of social responsibility and sustainability is an ongoing commitment.
The need to do better for humanity and our planet is more urgent than ever—wehave significant challenges to conquer. Ultradent is dedicated to crafting a moresustainable, caring, and responsible future. Together, we will continue to evolve,
adapt, and innovate as we strive to Improve Oral Health Globally, one healthy
smile at a time.
In health and happiness,

Erwin Fischer, Senior Vice President of Shared Services

Social Responsibility andSustainability Report20

Contributors and Acknowledgments
Social Responsibility and Sustainability Team Lead — Erwin Fischer, Sr. VP of Shared Services
Author — Daniel Lewis, Communications Manager
Editor — Emily Harrison, Global Copy Content Manager
Layout Designer — Mitch Morgan, Sr. Manager of Creative Services
Report Project Manager — Daniel Lewis, Communications Manager
Social Responsibility and Sustainability Committee — Erwin Fischer, Sr. VP of Shared Services; Dirk Jeffs,
President and CEO; Ryan Mackerell, Chief Strategy Officer; Peter Allred, Sr. VP of Manufacturing and Supply
Chain; Sean Kennedy, Sr. VP of Marketing; Rafael da Silva Beolchi, International Clinical Advisor; Joanna
Greenham, Director of International Marketing; and Heinz Seidl, Area VP of North and Eastern Europe.

Social Responsibility andSustainability Report21

To learn more
about Ultradent visit
ultradent.com/company

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