Sustainability
Guidelines
for Business Events in Tokyo

Table of Contents■ Message from TCVB ······························································ 1■ Message from Chair of ISO 20121 ········································ 2■ What is Sustainability? ··························································· 4■ The Purpose of These Guidelines ········································· 5■ Checklist ··············································································· 10
Organizer ················································································ 10
Venue ····················································································· 12
Accommodation ······································································ 14
Food and Beverage ································································· 16Transport ················································································ 18■ Glossary ··············································································· 20

Message from TCVB
Shinzo Maeda
ChairmanTokyo Convention & Visitors Bureau (TCVB)

As a green and environmentally conscious city, Tokyo is already a leader in environmental policy.
The city has a green coverage ratio of over 50%, and is one of the C40 registered cities, a global
network of cities around the world actively supporting climate protection. According to the 2017
Sustainability Mobility Index, Tokyo is also no.1 in the world for Efforts to Lower Transport Emissions,and the city has also reduced waste by 60% since 2000.
However, there is still much to be done, and Tokyo is currently working to push its sustainable
standards even higher. The city made the Creating a Sustainable City booklet in 2018, iterating
Tokyo Metropolitan Government ʼ s initiatives, such as a Zero Emission Tokyo and a Zero Waste
Tokyo. Tokyo also has many long-term sustainable development goals, such as aiming to lower
greenhouse gas emissions by 30% and switching to 30% renewable energy by 2030. The
upcoming 2020 Olympic and Paralympic Games are also showcasing Tokyo ʼ s action on climatechange - and inspiring people to get involved. For example, through successful leverage of public
donations, more than 130,000 unused electronic devices are being recycled to create the medals
for the 2020 Games.
At a more fundamental level, interest in Sustainable Development Goals (SDGs) has also been
growing more broadly in recent years, fostering a growing desire amongst MICE participants totake part in sustainable events. This shift has caused event organizers around the world to consider
sustainability more seriously. Responding to the discerning needs of international event planners,
Tokyo has made these guidelines in order to increase sustainability in MICE industries within Tokyo.
For this reason, I hope the guidelines will encourage local MICE industry stakeholders to engage insustainable practice. By responding to the needs of event planners and establishing our city as asustainable MICE destination, I believe that we will be one step closer to achieving the reality of atruly sustainable city.

1Message from Chair of ISO 20121
Fiona Pelham
Chair of ISO 20121, Member of UN Environment Expert Group for Transforming
Tourism Value Chain, Recipient of Honorary Doctorate Leeds Beckett University forservices to create a sustainable event industry, Past Chair of the International Board for
Meeting Professionals International and CEO of Positive Impact EventsThe launch of the United Nations Sustainable Development Goals (UN SDGs) and the subsequentactions being taken by global governments and business to align with these goals has changed theconcept of sustainability from optional to required. Our time to act is limited and the global meetingand events industry has a significant role to play in educating, inspiring and empowering action.
The word sustainability means “ an enduring and balanced approach to economic activity,
environmental responsibility and social progress. ” When event professionals hear the wordsustainability their first response is usually to ask “what is the action I should be taking.” Every event
is different so it is challenging to provide a list of actions that should be taken. Asking this question
also overlooks one of the most important factors that event professionals should remember - anevent is an opportunity to bring people together to collaborate, innovate and create. This is what isneeded to achieve the 17 UN SDGs.
The existence of ISO 20121 provides a way of working to create a culture for sustainability, theGlobal Reporting Event Organizer Sector Supplement provides a reporting framework and the UN
SDGs provide themes to focus on. The event industry has the frameworks to be in action and show
leadership at a point in global history where it is needed.
The benefits of taking a sustainable approach to the planning of your event range from, increased
attendee engagement to a decreased negative impact on the planet. Government and global
business strategy is to support actions to achieve the UN SDGs and by taking action to address
an event ʼ s water, waste, energy, local community engagement and more event professionals
are aligning themselves with government and business priorities. In recent years, a number ofsustainability trends have developed, which are beginning to impact the global event industry. These
include:1 Global industry wide campaigns to reduce the negative impacts caused by industry use of plastic.
2 Launch of materials from United Nations bodies to support the event industry including UNICEFʼsguidelines for the consideration of human rights when planning an event and UNFCCCʼs carbon
measurement system.
2

3 An increased focus on measurement to understand how to reduce negative impacts and build
a business case based on measurement of positive event impacts. These measurements are
required to address an increasing amount of guidance being provided in global documents, forexample the IPCC Climate Change Report, which advises use of technology to replace travel andface to face meetings.
Being in action to further the UN SDGs is an opportunity to be creative, collaborative and tell thestory of the role of events to create a world that works for everyone. As people become increasingly
aware of their potential to have a positive impact on their planet and community they will makechoices to be sustainable. When it is clear that events can be used to achieve the UN SDGs we can
expect the event industry to grow.
The Japanese event industry has an opportunity to show leadership and take action to demonstrate
how the UN SDGs can be achieved using frameworks like ISO 20121. The eyes of the world are
on Japan as they host the 2020 Olympic and Paralympic Games. This is the time to show how
innovation, creativity and hospitality can create results which shape the world to work for everyone.

3

What is Sustainability?
Sustainability is a term that means achieving a balance
between economic, societal and environmental priorities
Economyto meet the needs of the present generation without

Sustainability

compromising the ability of future generations to meettheir own needs. The Triple Bottom Line (TBL) is a threepillar approach which helps event organizers and theMICE industry evaluate their approach to sustainability

Societyin a well-rounded way, while also improving the business

Environment

value of the services they provide.
Figure 1. Main constituents of the Triple Bottom LineWhy are sustainable events important?
Events are both transient and high-impact, by their nature, with both positive and negative effects
on the environment, economy and society. For example, an event will generate an economic
benefit for the local area, while emphasizing the causes of the organizer. However, the environment
impact produced by events, which can include energy consumption, waste and carbon emissions,in addition to the social impact for residents such as excessive commercialization and local
alienation, can also be considerable. Holding a “sustainable” event means creating quality eventsin a considerate way by minimizing these issues and maximizing the positive event effects. Thisapproach will allow the event industry to continue to operate effectively, without damaging theenvironment, local culture or industry. There must also be a focus on meeting the objectives of theevent organizer, providing an authentic and immersive local experience for event participants, andcreating a lasting legacy for the local community.

4

The Purpose of These Guidelines
These guidelines serve as a tool and a standard for organizers and the MICE industry as awhole to refer to when organizing sustainable events. Our ultimate aim is that MICE suppliersand event organizers in all areas will work autonomously to take action on sustainability, andbring added value to the events sector in Tokyo.

We have created these guidelines to:● Raise awareness of appropriate levels of sustainability attainment, andfacilitate understanding of specific actions related to sustainability amongst
organizers and the MICE industry● Provide a framework for raising environmental awareness and efficiency

within organizations in the MICE industry● Encourage the continuous improvement of sustainable events, information

sharing regarding environmental practices, and attainment of high-level, thirdparty certifications, including ISO 20121

5

01

MICE Industry Categories
To make this document as accessible as possible we have divided the MICE industry
into five main categories; Organizer, Venue, Accommodation, Food and Beverage andTransport. These areas each play an important role in supporting the MICE industry inTokyo.

Organizer
This category includes event organizers, hosts, PCOs, DMCs and all thoseconnected in the production of MICE events. This category has the power tochoose how the event is undertaken, and in doing so, has a very real impact onshaping the event and managing its environmental impact.

Venue
This category contains convention facilities, exhibition spaces, hotels withbanquet halls and other facilities where MICE events may be held.

Accommodation
This category covers hotels and Japanese-style inns – all accommodation
facilities where event participants may stay.

Food and Beverage (F&B)
This category includes banquet halls at hotels, restaurants, catering services
and any food trucks used during the course of the event.

Transport
This category includes all transportation related to the event; including airtransport, trains, metro, taxis, limousine services and buses.

6

02

Breakdown of an Event Lifecycle
The five categories iterated below, and the graphic on the following page, describe thelifecycle of an event. This breakdown provides an overview of the preparation, impact
and outcome of an event in regards to sustainability.

1. Management and human resources
Creation of good management policy based on sound education and training
is central to this category. Training should focus on improving understanding ofsustainability goals and their appropriate application.
● Introduction of policies within the institution● Introduction of a management system in compliance with ordinances● Including a sustainability commitment in the RFP● Has top management commitment to sustainability and a sound sustainability training

program for staff● Respecting religious and dietary diversity by providing prayer rooms, halal and vegetarian

foods, and multilingual services

2. Procurement
Part of the preparation phase, procurement based on a sound understanding of
the environmental commitments of each level of the supply chain can positively
impact the footprint of the event.
● Selecting hotels and venues with a sustainability program● Purchasing products and services with consideration for sustainability● Encouraging zero-emission vehicles● Development of menus featuring locally sourced ingredients

3. Energy and water
Reduction of energy and water is essential to minimize the negative impact of anevent, from preparation to its conclusion.
● Saving electricity and water by reducing both consumption and waste● Promotion of Cool Biz and Warm Biz (changing office dress codes to reduce the relianceon air conditioners and heaters)● Promotion of sharing economy services● Select venues that use rain water, are certified as energy efficient, and promote eco-friendly behavior

74. Waste
A strong commitment to minimizing waste at every possible point effects theoutcome of the event and its wider impact on the community.
● Installation of garbage bins for sorting waste● Promoting digitization over usage of paper● Using reusable materials● Encouraging actions to reduce food waste

5. Local community
Environmentally conscious engagement with the local community is an effective
way to foster inclusion and enhance the positive ripple effect of the event and its
legacy, while fulfilling the objectives of the meeting planner.
● Providing environmentally conscious local attractions● Use of locally produced gifts and novelty goods● Financial or other donations such as the provision of registration bags
● Increased adoption of universal design● Respecting diversity in hiring practices● Providing opportunity through pooling volunteers from the local community● Offering programs such as seminars for local residents● Creating a legacy for the local community

1. Management and human resources
Pre - event

Outcomes

Post - event

Event●Success of event

2. Procurement
3. Energy andwater●Raise awareness

Organizer
Venue

Transport●Economic impact

4. Waste●Environmental

impactAccommodation

F&B●Social impact

5. Local community

Figure 2. Relationships between the entities, categories and outcomes

8

03

Attainment Standards
This guideline categorizes items of attainment as Basic/Advanced to provide aroadmap for improvement to the environmental compliance of MICE organizers andthe MICE industry.

Basic

I t e m s a t t h i s l e v e l d e s c r i b e b a s i c a c t i o n s t o i m p ro v e s u s t a i n a b i l i t y i nregards to MICE events, without the need for fundamental change to theorganization.

Advanced

Actions at this level may require more fundamental and far reaching change tothe organization, including the creation or revision of internal regulations andsystems. Achievement at this level paves the way for attainment of ISO 20121
certification.

9Organizer

International and domestic organizers, PCOs, advertising
agencies, DMCs, sponsors, construction contractors,
temporary staff etc.

Contents

Level

1. Management and human resouces
Has top management understainding on sustainability

Basic

Has a sustainability policy and top management commitment

Basic

Has written policies for sustainable operations and management,with annually reviewed objectives and targets
Maintains a plan-do-check-action (PDCA) cycle ensuring frequent
review of sustainability targets

Advanced
Advanced

Has a training program to build sustainability awareness

Advanced

Has a management system or certification (such as ISO 20121, ISO
14001), or is preparing to implement one

Advanced

Enforces a no smoking zone in accordance with local regulations

Basic

Trains staff regularly in environmental awareness and sustainability,
and rewards compliance

Advanced

Trains temporary staff on sustainability

Advanced

Provides training to staff regularly on protocol, ethics, and diversity

Advanced

Approaches religious diversity with flexibility and awareness

Basic

Develops a sustainability report which is publically available

Advanced

Effectively communicates sustainable operations to event
participants
Effectively communicates sustainability policies, objectives andcode of conduct to clients and suppliers
Provides multi-lingual signage or infographics in and around the
venue

Basic
AdvancedBasic

2. Procurement
Has a procurement policy favoring ethical and sustainably produced
products and services
Has numerical targets for prioritizing procurement of sustainable
goods and services
Ensures suppliers of goods and services use sustainableprocurement

Advanced

Has a system evaluating sustainability commitments

Advanced

Procures environmentally friendly and sustainable products

Basic

Advanced

Basic

Prefers environmentally conscious hotels with a commitment tosustainability

Advanced

Prefers timber from sustainably managed forests for exhibitions

Advanced

Selects recyclable and/or reuseable materials

Basic

Has a procurement policy prioritizing locally produced ingredients

Basic

3. Energy and Water
Has policies to reduce energy waste, including water and electricity

10

Basic

Check

Memo

Contents

Level

Ensures venues are located close together to reduce carbon
footprint from travel
Endeavours to reduce environmental impact of transport between
main venue and any off-site venues

Basic
Advanced

Provides drinking water in a sustainable manner

Basic

Provides public transport and walking information to participants

Basic

Selects venues, hotels, restaurants and transport operators withenergy consumption saving commitments
Promotes appropriate seasonal clothing (in accordance with Cool
Biz / Warm Biz energy reduction initiatives)

Basic
Basic

4. WasteHas a policy or plan to reduce waste

Basic

Moniters the volume of waste with cooperation from partners

Basic

Prefers venues, hotels, and restaurants with waste reduction
commitments
Provides clearly labled recycling bins (multi-lingual lables or
infographics)

Basic
Basic

Encourages use of digital signage and event apps

Basic

Creates a stable Wi-Fi environement to promote digitalization andreduce usage of paper

Basic

Prefers venues which minimize food waste

Basic

Strives to minimize food waste

Basic

Uses reusable materials and reduce exhibition booth waste

Basic

Collects and reuses badges and lanyards after events

Basic

5. Local Community
Has a formal program of contribution to the local community andlegacyEffectively communicates information about sustainable operations
to the local community
Selects entertainments/activities that introduce local culture tofoster community involvement

Advanced

Offers a program for local residents (e.g seminars)

Advanced

Sources local specialties as gifts and giveaway items forparticipants

Basic

Basic

Basic

Supports the local community by financial or material donations

Advanced

Ensures that local culture and community are incorporated into theevent program

Basic

Encourages periodic improvements to accessibility

Basic

Promotes diversity and inclusion in employment

Basic

11

Check

Memo

VenueConvention facilities, exhibition/event facilities and hotels
with banquet halls

Contents

Level

1. Management and human resouces
Has top management understainding on sustainability

Basic

Has a sustainability policy and top management commitment

Basic

Has written policies for sustainable operations and management,with annually reviewed objectives and targets

Advanced

Maintains a plan-do-check-action (PDCA) cycle ensuring frequent
review of sustainability targets

Advanced

Has a training program to build sustainability awareness

Advanced

Has a management system or certification (such as ISO 20121, ISO
14001), or is preparing to implement one

Advanced

Enforces a no smoking zone in accordance with local regulations

Basic

Trains employees regularly in environmental awareness andsustainability, and rewards compliance

Advanced

Trains temporary staff on sustainability

Advanced

Provides training to employees regularly on protocol, ethics, anddiversity

Advanced

Approaches religious diversity with flexibility and awareness

Basic

Develops a sustainability report which is publically available

Advanced

Effectively communicates sustainable operations to event
participants

Basic

Effectively communicates sustainability policies, objectives andcode of conduct to employees
Provides multi-lingual signage or infographics

AdvancedBasic

2. Procurement
Has a procurement policy favoring ethical and sustainably produced
products and services

Basic

Has numerical targets for prioritizing procurement of sustainable
goods and services

Advanced

Ensures suppliers of goods and services use sustainableprocurement

Advanced

Procures environmentally friendly and sustainable products

Basic

Prioritizes renewable energy when concluding an electricity contract

12

Advanced

Check

Memo

Contents

Level

Has policies to reduce energy waste, including water and electricity

Basic

Periodically checks and reviews numerical values for energy andwater consumption

Basic

Provides drinking water in a sustainable manner

Basic

Provides public transport and walking information to participants

Basic

Has introduced power-saving, energy-saving, water-saving
equipment and uses rain water

Basic

Ensures any electronic equipment is switched off when not in use

Basic

3. Energy and Water

Has, or is actively persuing environmental building certification

Advanced

4. WasteHas a policy or plan to reduce waste

Basic

Provides waste bins for multiple types of recycling

Basic

Provides clearly labled recycling bins (multi-lingual lables or
infographics)

Basic

Encourages use of digital signage and event apps

Advanced

Creates a stable Wi-Fi environement to promote digitalization andreduce usage of paper

Advanced

Strives to minimize food waste

Basic

Reduces use of disposable tableware (e.g. plates, cups, chopsticks,
and cutlery)

Basic

Reduces use of plastic products

Basic

5. Local Community
Has a formal program of contribution to the local community andlegacyBasic

Effectively communicates information about sustainable operations
to the local community

Advanced

Encourages periodic improvements to accessibility

Basic

Promotes diversity and inclusion in employment

Basic

13

Check

Memo

Accommodation

Hotels, business hotels, Japanese-style inns, private
rental facilities etc.

Contents

Level

1. Management and human resouces
Has top management understainding on sustainability

Basic

Has a sustainability policy and top management commitment

Basic

Has written policies for sustainable operations and management,with annually reviewed objectives and targets

Advanced

Maintains a plan-do-check-action (PDCA) cycle ensuring frequent
review of sustainability targets

Advanced

Has a training program to build sustainability awareness

Advanced

Has a management system or certification (such as ISO 20121, ISO
14001), or is preparing to implement one

Advanced

Enforces a no smoking zone in accordance with local regulations

Basic

Trains employees regularly in environmental awareness andsustainability, and rewards compliance

Advanced

Trains temporary staff on sustainability

Advanced

Provides training to employees regularly on protocol, ethics, anddiversity

Advanced

Approaches religious diversity with flexibility and awareness

Basic

Develops a sustainability report which is publically available

Advanced

Effecitvely communicates that procurement was made by giving
priority to local products and services

Basic

Clearly indicates ingredients and cooking methods withconsideration for religious and dietry requirements

Basic

Effectively communicates sustainable operations to event
participants

Basic

Effectively communicates sustainability policies, objectives andcode of conduct to employees
Provides multi-lingual signage or infographics

AdvancedBasic

2. Procurement
Has a procurement policy favoring ethical and sustainably produced
products and services

Basic

Has numerical targets for prioritizing procurement of sustainable
goods and services

Advanced

Ensures suppliers of goods and services use sustainableprocurement

Advanced

Procures environmentally friendly and sustainable products

Basic

Prioritizes sustainability when sourcing ingredients

Advanced

Has a procurement policy prioritizing locally produced ingredients

Basic

Prioritizes renewable energy when concluding an electricity contract

Advanced

14

Check

Memo

Contents

Level

Has policies to reduce energy waste, including water and electricity

Basic

Periodically checks and reviews numerical values for energy andwater consumption

Basic

Provides drinking water in a sustainable manner

Basic

Provides public transport and walking information to participants

Basic

Has introduced power-saving, energy-saving, water-saving
equipment and uses rain water

Basic

Ensures any electronic equipment is switched off when not in use

Basic

3. Energy and Water

Has, or is actively persuing environmental building certification

Advanced

4. WasteHas a policy or plan to reduce waste

Basic

Provides waste bins for multiple types of recycling

Basic

Provides clearly labled recycling bins (multi-lingual lables or
infographics)

Basic

Encourages use of digital signage and event apps

Advanced

Creates a stable Wi-Fi environement to promote digitalization andreduce usage of paper

Advanced

Strives to minimize food waste

Basic

Provides amenity options which encourage users to minimise waste

Basic

Encourages guests to reuse towels and sheets

Basic

Reduces use of disposable tableware (e.g. plates, cups, chopsticks,
and cutlery)

Basic

Reduces use of plastic products

Basic

5. Local Community
Has a formal program of contribution to the local community andlegacyBasic

Effectively communicates information about sustainable operations
to the local community

Advanced

Supports the local community by financial or material donations

Advanced

Encourages periodic improvements to accessibility

Basic

Promotes diversity and inclusion in employment

Basic

15

Check

Memo

Food andBeverage

Restaurants, caterers, food stalls, food trucks etc.

Contents

Level

1. Management and human resouces
Has top management understainding on sustainability

Basic

Has a sustainability policy and top management commitment

Basic

Has written policies for sustainable operations and management,with annually reviewed objectives and targets

Advanced

Maintains a plan-do-check-action (PDCA) cycle ensuring frequent
review of sustainability targets

Advanced

Has a training program to build sustainability awareness

Advanced

Has a management system or certification (such as ISO 20121, ISO
14001), or is preparing to implement one

Advanced

Enforces a no smoking zone in accordance with local regulations

Basic

Trains employees regularly in environmental awareness andsustainability, and rewards compliance

Advanced

Trains temporary staff on sustainability

Advanced

Provides training to employees regularly on protocol, ethics, anddiversity

Advanced

Develops a sustainability report which is publically available

Advanced

Effecitvely communicates that procurement was made by giving
priority to local products and services

Basic

Clearly indicates ingredients and cooking methods withconsideration for religious and dietry requirements

Basic

Effectively communicates sustainability policies, objectives andcode of conduct to employees
Provides multi-lingual signage or infographics

AdvancedBasic

2. Procurement
Has a procurement policy favoring ethical and sustainably produced
products and services

Basic

Has numerical targets for prioritizing procurement of sustainable
goods and services

Advanced

Ensures suppliers of goods and services use sustainableprocurement

Advanced

Procures environmentally friendly and sustainable products

Basic

Prioritizing sustainability when sourcing ingredients

Advanced

16

Check

Memo

Contents

Level

Has a procurement policy prioritizing locally produced ingredients

Basic

Sources locally produced ingredients

Basic

3. Energy and Water
Has policies to reduce energy waste, including water and electricity

Basic

Periodically checks and reviews numerical values for energy andwater consumption

Basic

Provides drinking water in a sustainable manner

Basic

Provides public transport and walking information to participants

Basic

Has introduced power-saving, energy-saving, water-saving
equipment and uses rain water

Basic

4. WasteHas a policy or plan to reduce waste

Basic

Provides waste bins for multiple types of recycling

Basic

Provides clearly labled recycling bins (multi-lingual lables or
infographics)

Basic

Encourages use of digital signage and event apps

Advanced

Strives to minimize food waste

Basic

Reduces use of disposable tableware (e.g. plates, cups, chopsticks,
and cutlery)

Basic

Reduces use of plastic products

Basic

5. Local Community
Has a formal program of contribution to the local community andlegacyBasic

Effectively communicates information about sustainable operations
to the local community

Advanced

Supports the local community by financial or material donations

Advanced

Encourages periodic improvements to accessibility

Basic

Promotes diversity and inclusion in employment

Basic

17

Check

Memo

Transport

Airlines, railways, buses, taxis and limousine services etc.

Contents

Level

1. Management and human resouces
Has top management understainding on sustainability

Basic

Has a sustainability policy and top management commitment

Basic

Has written policies for sustainable operations and management,with annually reviewed objectives and targets

Advanced

Maintains a plan-do-check-action (PDCA) cycle ensuring frequent
review of sustainability targets

Advanced

Has a training program to build sustainability awareness

Advanced

Has a management system or certification (such as ISO 20121, ISO
14001), or is preparing to implement one

Advanced

Enforces a no smoking zone in accordance with local regulations

Basic

Trains employees regularly in environmental awareness andsustainability, and rewards compliance

Advanced

Trains temporary staff on sustainability

Advanced

Provides training to employees regularly on protocol, ethics, anddiversity

Advanced

Develops a sustainability report which is publically available

Advanced

Effectively communicates sustainability policies, objectives andcode of conduct to employees

Advanced

Provides multi-lingual signage or infographics

Basic

2. Procurement
Has a procurement policy favoring ethical and sustainably produced
products and services

18

Basic

Check

Memo

Contents

Level

Has numerical targets for prioritizing procurement of sustainable
goods and services

Advanced

Procures environmentally friendly and sustainable products

Basic

Operates environmentally-friendly vehicles (low-pollution, fuelefficient vehicles)

Basic

Operates zero-emissions vehicles (electrical/hybrid/fuel-cellvehicles)Advanced

3. Energy and Water
Has policies to reduce energy waste, including water and electricity

Basic

Periodically checks and reviews numerical values for energy andwater consumption

Basic

Ensures idling policy while stopping or parking

Basic

4. WasteHas a policy or plan to reduce waste

Basic

5. Local Community
Has a formal program of contribution to the local community andlegacyBasic

Effectively communicates information about sustainable operations
to the local community

Advanced

Supports the local community by financial or material donations

Advanced

Encourages periodic improvements to accessibility

Basic

Promotes diversity and inclusion in employment

Basic

19

Check

Memo

GlossaryCommitment:
Expressing an intention internally and externally in the words of the administrator or top
management

Diversity:
Social acceptance of people irrespective of gender, nationality, disability, or background

Food waste:
Food that is still edible yet which has been discarded

ISO 14001:
International standards on environmental management, which were set to minimize theenvironmental impact of business activities

ISO 20121:
International standards on management systems to help ensure the sustainability of eventsby managing the economic and social impacts of event operations in addition to theirenvironmental impact

Protocol:A set of international courtesy rules used by the host for an international/official occasion

Renewable energy:
Energy that can be renewed in a relatively short period of time after use and that is collectedfrom inexhaustible resources (such as solar light, solar heat, hydraulic power, wind power,
biomass, and geothermal heat)

SDGs:
Sustainable Development Goals
As successor to the Millennium Development Goals (MDGs) formulated in 2001, theSDGs comprise 17 goals to be tackled by the year 2030, as listed in the 2030 Agenda for
Sustainable Development that was adopted at a United Nations summit in September 2015.

Sharing economy:
An economic movement in which idle assets including places, vehicles, goods, people, andmoney are leased or traded between individuals via the internet and thereby shared by them.

Universal design:
An approach to designing living environments that can be readily accessed by diverse people
irrespective of disability, race, etc.

Zero-emission vehicle:
A vehicle that emits no CO2 or other gases while in operation

20

All information is as of March 2019 unless otherwise stated. Some changes may occur after publication.
No part of this publication may be reproduced in any form without permission in writing from the Tokyo Convention & Visitors Bureau.
Every effort was made to ensure the accuracy of the information in this guideline at the time of publication. However, the Tokyo
Convention & Visitors Bureau assumes no responsibility for any errors, omissions or after-the-fact changes.
Copyright © 2019 Tokyo Convention & Visitors Bureau.