USER’S GUIDETelephone: (216) 361-5410 or toll-free 1-855-GLNeuro (1-855-456-3876)
9:00 a.m. - 5:00 p.m. EST, Monday – Friday
Fax: (216) 361-5420
Customer Support: support@GLNeuroTech.com
Sales: sales@GLNeuroTech.com
Great Lakes NeuroTechnologies (glneurotech.com)
Great Lakes NeuroTechnologies Inc.
6100 Rockside Woods Blvd. N, Suite 415
Cleveland, Ohio 44131
United States of America
Phone: 216-361-5410, Fax: 216-361-5420
AF Pharma Service Europe SL
Muntaner 281
08021, Barcelona
EspanaUK Responsible Person
AF Pharma Service UK LTD – 2022040500254753

Suite 140 Temple Chambers, 3-7, Temple Avenue,
London, EC4Y 0DA, England, UK
Phone: +447862223321
Australia Sponsor
Vicki Partridge Pty Ltd
46 The Peninsula, Paradise Point, QLD, 4216
Australia
Phone: +61755295508© Great Lakes NeuroTechnologies Inc. 2024
Great Lakes NeuroTechnologies Inc.’s KinesiaU motor assessment system and its use are covered by one
or more patents listed at: https://www.glneurotech.com/patents/
Use of the KinesiaU motor assessment system is governed by the terms and conditions and end user
license agreement (EULA) at http://www.glneurotech.com/eula and privacy policy athttps://www.glneurotech.com/support/privacy-policy/
KinesiaU™ is a trademark of Great Lakes NeuroTechnologies Inc.
KinesiaU Apple/iPhone App
REF: 700-0026
UDI: (01)00859584006102

User Guide, 392-0069 Rev T, DCO G659

KinesiaU Android App
REF: 700-0025
UDI: (01)00859584006096

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Table of Contents
Chapter 1. About KinesiaU™ Motor Assessment System ............................................................................. 4
Intended Use ............................................................................................................................................. 4
Warnings ................................................................................................................................................... 4
Smartphone and Smartwatch Compatibility ............................................................................................... 4
Chapter 2: Installing the App ......................................................................................................................... 5
Prerequisite ............................................................................................................................................... 5
Preparation................................................................................................................................................ 5
Installation ................................................................................................................................................. 5
Research Mode and Clinical Studies ......................................................................................................... 7
Demo Mode (iPhone only) ......................................................................................................................... 8
Chapter 3: Navigating the App ...................................................................................................................... 9Home Screen ............................................................................................................................................ 9
Menu Button ( or) ............................................................................................................................. 9
Chapter 4: Setting Medications and Reminders (iPhone Only) .................................................................... 10
Chapter 5: Performing Motor Assessment (Quick) Tasks ............................................................................ 11
Motor Assessment (Quick) Task .............................................................................................................. 11
Chapter 6: Continuous (All Day) Recording (iPhone Only) .......................................................................... 13
Continuous Recording ............................................................................................................................. 13
Pausing a Continuous Recording ............................................................................................................ 13
Quick Tasks ............................................................................................................................................ 13
Reports ................................................................................................................................................... 14
Diary........................................................................................................................................................ 14
Stopping a Continuous Recording ........................................................................................................... 14
Understanding the Watch App Icons (iPhone only) .................................................................................. 14
Chapter 7: Quick Task Alerts....................................................................................................................... 16
Chapter 8: Using the Diary .......................................................................................................................... 18
Chapter 9: Viewing Reports......................................................................................................................... 20
Viewing the Reports ................................................................................................................................ 20
Understanding the Reports ...................................................................................................................... 21
Continuous Recording Report (iPhone Only) ........................................................................................... 21
Understanding the Symptoms ................................................................................................................. 21
Usage Report (iPhone only) .................................................................................................................... 23
Hiding the Patient Reports (iPhone only) ................................................................................................. 24
Tremor Only Reports (iPhone Only) ........................................................................................................ 24
Chapter 10: Data Sync ................................................................................................................................ 25
Connecting With Your Doctor .................................................................................................................. 25
Retrieving Your Data on a New Phone .................................................................................................... 25
Chapter 11: Support .................................................................................................................................... 26

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Chapter 1. About KinesiaU™ Motor Assessment System
The KinesiaU motor assessment system is a medical system designed to capture and evaluate motor
symptoms using a smartwatch and smartphone app. Patients can view reports that show symptom levels
over time.

Intended Use
Kinesia motor assessment systems are intended to monitor physical motion and muscle activity to quantify
kinematics of movement disorder symptoms such as tremor and assess activity in any instance where
quantifiable analysis of motion and muscle activity is desired.
In Canada, Kinesia systems may only be used for therapeutic (not diagnostic) purposes of non-serious
situations or conditions.
In the EU, KinesiaU™ motor assessment system may only be used to monitor physical motion and activity
that are not physiological processes and may not be used for diagnostic or therapeutic purposes.
NOTE: Kinesia family of motor assessment systems are approved in many regions around the world, but due
to individual country regulations, such as language translations, data restrictions, and other regulatory
requirements, specific Kinesia products lines may not be approved or available and therefore should not be
used in those locations.

Warnings
The product is to be used only under the direction of a qualified clinician and all changes to therapy regimens
are to be based solely on the clinical judgment of the clinician.
Any serious incident that has occurred in relation to the device should be reported to the manufacturer andthe competent authority of the Member State in which the user and/or patient is established.
Per privacy regulations, avoid storing any personally identifiable information where possible.

Smartphone and Smartwatch Compatibility
The KinesiaU motor assessment system is designed for use with Android and iPhone smartphones andsmartwatches but is NOT compatible with all models and is only validated for use with certain models.
For more information, please refer to:https://www.glneurotech.com/products/kinesiau/frequently-asked-questions/and for a list of validated models:
https://www.glneurotech.com/products/validated-devices/
Furthermore, some features may only be available in one version or the other, and some screens will be
displayed differently from the images shown in this guide depending on the platform, software version, anddevice settings.
All data in this manual was created for example purposes. No actual patient, provider, or institution
is included. Images used in this manual and screens in the applications may vary slightly.

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Chapter 2: Installing the App
Prerequisite
1. Make sure you have a compatible smartphone and smartwatch. A list of validated devices isavailable at https://www.glneurotech.com/products/kinesiau/frequently-asked-questions/• For Apple, make sure your Apple watch is paired with your iPhone.
• For Android, make sure you have the appropriate wearable app installed for the Android
watch. (Ex. “Watch” app for Google watches, “Galaxy Wearable” with Samsung) This
watch needs to run Wear OS 3.0 or greater and the watch is paired with your phone.
2. Make sure you have the Apple App Store or Google Play Store set up properly.

Preparation
1. Have your doctor fax a prescription to Great Lakes NeuroTechnologies at (216) 361-5420
or mail it to:KinesiaU c/o Great Lakes NeuroTechnologies
6100 Rockside Woods Blvd, N Suite 415
Independence, OH 44131
2. Additionally, you may have your doctor contact Great Lakes NeuroTechnologies to enroll
in KinesiaU.
Telephone: (216) 361-5410 or toll-free 1-855-GLNeuro (1-855-456-3876)
9:00 a.m. - 5:00 p.m. EST, Monday – Friday
Fax: (216) 361-5420
E-Mail:▪ Customer Support: support@GLNeuroTech.com▪ Sales: sales@GLNeuroTech.com
3. Make sure to provide your email address to your provider. This will be used to gain accessto the KinesiaU app.
a. For iPhone users, this email should be the email address associated with the Apple
Id used on the iPhone.
4. You will then receive a KinesiaU introductory email with instructions on how to download
the app and sign into the app.

Installation
Android
1. From your Android phone, follow the link in the email to the Google Play Store and download
and install the KinesiaU app. Alternatively, you may find the app in Google Play by searchingfor KinesiaU.
2. After the KinesiaU app is installed on your phone, a notification may be displayed on yourwatch asking you to install the smartwatch companion app. Follow the instructions todownload and install the KinesiaU smartwatch app. If you do not receive the notification to
install the smartwatch companion app, you should install it manually by opening the PlayStore on your smartwatch. In the Apps on your phone section, tap the download symbol nextUser Guide, 392-0069 Rev T, DCO G659

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to KinesiaU icon and follow the instructions to download and install the app to yoursmartwatch.
3. Open the KinesiaU app on your smartphone.
4. After a fresh installation, the End User License Agreement (EULA) will pop up. You must
agree to the EULA in order to proceed to the next step.
5. You will next be asked to log in using your Google account. Be sure to enter the same email
address provided in your prescription. If the account listed in the prescription is not listed,
select the “Add another account” option. From there, you will need to sign in using the Google
account associated with your prescription.
a. If the email address on your prescription is a Gmail address, then select that email
address from the available list.
b. If the email address that was provided for your prescription is a non-Gmail address,
then you need to register that non-Gmail address with google to verify you are theowner of that email address. The following steps will assist in that process (note:google may change their process at any time)i. On your personal computer, open a new ‘Incognito’ or ‘InPrivate’ window(either from the Right-Click menu options or while in the browser Ctrl-Shift-N),
then open https://accounts.google.com. It is important that you create a new
Google account, not a new Gmail account. Creating a new Gmail account will
not allow you to use your current email address.
ii. Click the Create Account link below the gray “sign in withyour Google Account” box. If the “Choose your account”
page appears, select the “Use another account option”
then select “Create account” in the sign in box.
iii. Below the “Choose your username” field, click I prefer touse my current email address link.
iv. Enter your non-Gmail email address you would like toregister with Google.
v. Finish filling out the new account form and accept
Google’s Privacy Policy and Terms.
vi. Confirm your new account with the email address you
provided.
vii. Once the account has been created, add this Google
account to your Android device. This can be done
through your device settings, under “Accounts andbackup” > “Manage accounts”. Make sure you sign in asa Google Account.
Android App Configuration
1. To use the KinesiaU app, your smartwatch must be connected to your smartphone using theappropriate smartwatch app. Examples include Google’s “Watch” and “Galaxy Wearable”.
2. Click the menu button in the top left of the screen and select Connect Watch.
3. Follow the instructions to connect with the paired smartwatch.
4. The app is now ready for you to perform an assessment.
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iPhone1. From your iPhone, follow the link in the email to the App Store and download and install theKinesiaU app. Alternatively, you may find the app in the App Store by searching for KinesiaU.
2. After the KinesiaU app is installed on your phone, the app should automatically start
downloading to your watch. If the app does not download to your watch, you can manually
download the app by opening the Apple Watch app. In this app, you can manage your watch’s
settings and manually install apps that are on your phone with accompanying watch apps.
Look toward the bottom of your watch’s settings in a section labelled “Available Apps” for theKinesiaU watch app.
3. Open the KinesiaU app on your smartphone.
4. After a fresh installation, the End User License Agreement (EULA) will pop up. You must
agree to the EULA in order to proceed to the next step.
5. You will next have two options: an option to sign in or to use the demo. If you select the signin option, skip to the next step. Once signed into the app, you will not see this option pageagain. The demo option opens a demonstration of how the app behaves once the user signs
into the app. The demo behaves similarly to the actual app’s features, but no data can besaved, and all data displayed in the app has been artificially generated.
a. You can leave demo mode in the settings menu by selecting the option to exit thedemo.
6. You will next be asked to sign into the app using your Apple ID account. Be sure to enter thesame email address provided in your prescription. If prompted, please share your email
with the KinesiaU app or you will be unable to sign in.
a. If you chose to hide your email from the app, you will need to correct this issue before
you will be able to sign into the app. Navigate to Settings > [Your Apple Id] >Password & Security > Apps Using Apple ID > KinesiaU. On this next page,choose the option to ‘Stop Using Apple ID’. The next time you open KinesiaU, the app
will prompt you to either share or hide your email address. Choose the option to shareyour email and continue signing into the app.

Research Mode and Clinical Studies
The KinesiaU iPhone app does offer a special mode to be used in clinical studies. For more
information on this, please contact Great Lakes NeuroTechnologies.

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Demo Mode (iPhone only)
When first opening the KinesiaU application, there are two options: Sign-In and Demo. To accessyour prescription account and move forward with regular application select “Sign-In” to continue
with logging into your account. You will only see this screen upon opening the application the firsttime. After you have logged in for the first time, you will not see this screen again.
Demo Mode will allow you to perform various functions but will only show pre-set sample
data. No data can be collected while in Demo Mode. All screens in Demo Mode are tagged at
the bottom. An example page is included below.

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Chapter 3: Navigating the App
Home Screen
The Home Screen includes three (Android) or four (iPhone) large buttons and a menu button on the
top left of the screen. The menu button appears as three lines ( ) for Android and a gear icon ( )for the iPhone. The START ASSESSMENT or Quick Tasks buttons are used to perform a motor
assessment, the MY REPORTS or Reports buttons are used to view reports, and the MY DIARY or
Diary buttons are used to enter diary events.
The iPhone app also contains separate options for performing the motor assessment and forcontinuous recording.

Menu Button ( or)The menu button is accessed by tapping on the menu icon on the top portion of the Home Screen.
The menu includes options for returning to the Home Screen, connecting a smartwatch, schedulingalerts, Data Sync, and viewing the About screen.

Android Home Screen and Settings

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Chapter 4: Setting Medications and Reminders (iPhone Only)
In the KinesiaU iPhone app, you may enter a list of your medications under Settings ( ) >Manage Medication. This will often include a medication name and dosage. When entering the
medication name, options will autocomplete from a database based on what is typed in. Selectingfrom these options will complete the field. You may also type in text that is not in the database. The
Notes field is optional and may be used to enter information such as dosage, number of pills, etc.
You may also schedule reminders for when to take each medication. Options for reminders include
Specific Times (where the reminders appear at specific times) and Periodically (where a start time,end time, and interval duration are entered). These reminders will occur daily and display anotification on your phone to take the medication.
The medications entered in this list will be used when creating medication events in the KinesiaU
app. You can update information and reminders for existing medications after selecting the
medication from the list. You can also delete a medication from this list after selecting the
medication.
Medications and medication reminders can be transferred to a new phone using the Data Sync
feature detailed in Chapter 10: Data Sync.

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Chapter 5: Performing Motor Assessment (Quick) Tasks
Motor Assessment (Quick) Task
To perform a motor assessment (Quick task), tap the Start Assessment button (Android) or Quick
Tasks button (iPhone) on the Home Screen. (Note: on the iPhone, quick tasks can only be completed
during a continuous recording.) Make sure you are wearing the smartwatch snugly on the wrist
corresponding to the side of the body to be assessed and the app on your smartwatch is active. The
app on the smartphone will then guide you through two 7-second motor tasks: 1) Resting your armsand 2) Rotating your wrist. Depending on the watch model and setting, the watch may vibrate and/or
beep to indicate the start and end of data collection during each of the two tasks. Instructions for
performing the two tasks are as follows:

Resting your arms
For this task, remain seated with your feet flat on thefloor and your forearms resting on your thighs. Keepyour hands relaxed and allow them to hang between
your legs. Your hands should not be touching eachother and should not be touching your legs. Hold thisposition for the duration of the countdown showing on
the phone screen.

Rotating your wrist
While sitting with feet flat on the floor, hold your hand out in front of you with your arm fully
extended and repeatedly rotate your wrist fully between palm-facing-up and palm-facing-down
as fast as you can for the duration of the countdown showing on the phone screen.

During each motor task, the timer on the phone screen will count down from 7 seconds while you
perform the specified task. After completion of the two tasks tap “Accept” if you successfully
performed the tasks or “Repeat” if something prevented you from following the instructions (e.g., youwere interrupted or distracted when performing the task). You may then choose to ‘Return To Home
Screen’ or ‘View Reports’.
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The images below show the screens you will see as you complete the motor assessment. (Screens
may vary depending on your specific Android or iPhone version.)

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Chapter 6: Continuous (All Day) Recording (iPhone Only)
Continuous Recording
To start a continuous (all day) recording, tap the red dot on the KinesiaU watch app. A recording is inprogress when the watch app shows a green dot, and the phone app will also indicate that the recording isin progress. Data will periodically transfer from the watch to the phone and be sent to Great Lakes
NeuroTechnologies’ cloud server for processing. Please regularly open both apps together while recording
to allow these processes to happen.
Caution: Using other watch apps that capture motion data, like “Workout”, will cause the KinesiaU
Continuous recording to end. Any data up to that point will be saved, uploaded, and processed
once the phone and watch apps are reopened.

Pausing a Continuous Recording
If you need to remove your smartwatch during recording, tap the green dot on the KinesiaU watch app.
Options will appear on the watch app to pause or end the recording. Select the pause option. Onceselected, the phone and watch app will update and indicate that the recording has been paused.
To resume the recording, select the pause icon on the watch app. There is now an option to resume therecording listed where the pause option was. Selecting the resume option will resume the recording. Bothapps will again indicate that the recording has resumed.
It is recommended to pause continuous recording during vigorous exercise as this can affect theresults.
Note: Placing the watch on the charge pad will automatically pause any ongoing recording. Removing thewatch from the charge pad will also automatically resume the recording.

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Quick Tasks
There is an option to run the motor assessment tasks as described in Chapter 5: Performing Motor
Assessment (Quick) Tasks. To run this assessment on iPhone, a continuous recording must be
ongoing. The user is asked to run the two tasks. Each task can be started by the user and the user canstop running the tasks at any time. The order of tasks for this assessment is Arms Resting then Wrist
Rotation.
For the app to display results, the user will need to complete both tasks.

Reports
It is possible to view reports for completed assessments while a continuous recording is being performed.
The button on the home page will change colors, indicating that the data gathered during that recording isbeing processed. It will return to the default color once the results have been downloaded to the device.
More details on this section can be found in Chapter 9: Viewing Reports.

Diary
It is possible to create medication and exercise entries while a continuous recording is being performed.
More details can be found in Chapter 8: Using the Diary.

Stopping a Continuous Recording
Once started, it is not necessary to stop the recording for data to be processed. If the recording needs to be
stopped for any reason, tap the green circle on the KinesiaU watch app. Options will appear, one of which is
to end the recording. Tapping this option will cause a confirmation to appear. Confirming this will end therecording. The phone and watch apps will indicate that the recording is no longer running, and the recording
can be restarted from the watch.
Please keep the phone and watch apps open to allow files to transfer between devices then upload
from the phone to Great Lakes NeuroTechnolgoies’ cloud server.

Note: It is recommended that the recording is stopped before updating the KinesiaU app.

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Understanding the Watch App Icons (iPhone only)
The KinesiaU iPhone watch uses various icons to detail the status of the watch. Below are
examples of the various states of the icons and what they mean in these states.

Phone Connection Status
Assessment Recording Status

iCloud Connection Status
Watch Battery Level

Center Icon – Recording Status

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Chapter 7: Quick Task Alerts
You may set alerts in the app to periodically remind you to perform motor assessments.
1. From the KinesiaU Application Main Screen, tap the Menu button and then select Schedule
Alerts (Android) or Quick Task Alerts (iPhone).
2. Swipe the switch next to “Use Alerts” to activate the Alert system.
3. Adjust the desired start and end times for your alerts.
4. Select the interval between alerts (minimum 30 minutes).

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Chapter 8: Using the Diary
To add a Diary Event, tap the My Diary button on the home screen. You can then select Medication
or Exercise by tapping the corresponding button. Then select the date and time that the event took
place. Note that Diary Events can also be added via the Actions menu when viewing a report.
(Screens may vary depending on your specific Android or iPhone version.)

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On iPhones, a list of entered medications will appear when entering a medication event. Selectthe medications that were taken at the time and select “Save”. Selecting the option “Not Listed”
will mark a medication event without a specific medication associated with the event. Selecting“Cancel” will not create a medication event.

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Chapter 9: Viewing Reports
Viewing the Reports
After recording motion assessments, you can view the results in the My Reports section:
1. From the KinesiaU Application Main Screen, select My Reports.
2. The report page displays the level of the selected symptom averaged for the selected time
range. The number below the symptom level bar (Android only) shows the number ofassessments included in the average.
3. Use the arrows on the top left of the screen to move forward and backward in time from theinitial position (outlined below in purple, iPhone only).
4. In the upper right you can select to display results by different time periods. Alternatively, you
can zoom in on a specific time interval by tapping on one of the bars.
5. Also, in the upper right, you can select a symptom to display results for each individual
symptom (Tremor, Slowness, Dyskinesia,) or all three averaged together (All).
6. To the right of the SYMPTOM selector, the ACTIONS button is used to add events(Medication or Exercise) and generate PDF report files (Android only).
7. The Hide Blanks checkbox (Android only) on the report toggles if blank intervals are shown(keep hour/day/week continuity) or hidden (only show the intervals when data was collected).
8. To return to the home screen.
• On an Android: click the phone’s back button• On an iPhone click the word/link “< Reports” in the upper left corner(Screens may vary depending on your specific Android or iPhone version.)In the iPhone app, the time selector isshown on the top left of the reports(outlined in red).
The symptom selector appears on the top
right of the reports (outlined in green).
For both options, a scroll selector willappear like the ones shown above.
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Understanding the Reports
The height of each bar indicates the symptom level with low bars indicating low levels and tall bars
indicating high levels. The bars are also color-coded from green to yellow to orange to red indicating
low to high levels. The symbols

andindicate medication and exercise events, respectively.

The KinesiaU app is designed to help you monitor your medical condition, but you,with the guidance of your Healthcare Provider(s), are responsible for yourtreatment and care. The content provided by the KinesiaU app should be treatedsimilar to a patient diary as one of many factors in the discussion and modification of yourtherapeutic regimen and does not substitute for consulting with your Healthcare
Provider(s). Always consult with your doctor before starting, stopping or changing any
course of treatment, therapy, diet, fitness, or other such course of action or program, or if
you experience any pain or discomfort.

Continuous Recording Report (iPhone Only)
For the iPhone app, there are three types of reports: the one described above (referred to as“Quick Tasks Report”), the continuous recording report (referred to as “Continuous Report”), andthe usage report. The continuous recording report is similar in format to the motor assessment
report. Features of this report include:
1. Data is displayed in an hourly format (similar to the motor assessment report).
2. Use the arrows on the top left of the screen to move forward and backward in time from theinitial position. You may also use arrows towards the top of the screen to switch to the nextor previous date. You may also select the data at the top of the report to select which day toview.
3. In the upper section, you can select a symptom to display results for each individual symptom(Tremor, Slowness, Dyskinesia,) or all three averaged together (All Symptoms). Tapping thisoption opens a scroll selector with the available symptoms listed.
4. Medication and Exercise events will also appear under the hour the events occurred.
5. To return to the report selection screen, select the “Back” button in the lower left corner.
6. When assessment data is being processed, text will appear on the report selection page
indicating this process is ongoing. The report button on the home page will also change colors
during this process. Once results are downloaded, the button will return to its default color.

Understanding the Symptoms
The system calculates the results for tremor, dyskinesia, and slowness. Hourly data is shown as
an average of the results calculated every two minutes of recording. This hourly average is only
calculated if there is over 30 minutes of recording within the hour and if the symptom was detected
for at least six minutes within that hour. Dyskinesia results may not be calculated during long
periods of walking. Slowness is calculated as a measure of how fast the patient is moving whenmovement is detected.

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You can also hide or show walking percentage for each hourly time interval. This shows whatpercentage of the hour walking was detected by the app (0%, bottom of chart, to 100%, top ofchart).

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Usage Report (iPhone only)
The Usage Report is a feature in the iPhone app.
This feature will display metrics depicting yourusage of the KinesiaU app including longest
sequential days of use, total number of days theapp has been used for continuous recordings, andthe average length of continuous recordings
gathered. These metrics can be shared using theshare icon
towards the top of the page. A
prompt will be opened that allows you to share ascreenshot of this page to available social media
apps or to your device’s files.

Resetting Metrics
Users can reset these metrics using the buttonlabelled ‘Reset’. A confirmation message will appear before your metrics are reset.

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Hiding the Patient Reports (iPhone only)
It is possible to hide the Reports button in the KinesiaU
iPhone app. To do so, you will need to navigate to the
Settings ( ) page and select the About option. On the
resulting page, there is a toggle to ‘Disable Reports’ (Red).
This toggle is disabled by default; therefore, the user canaccess the reports.
To enable this feature, you will need to contact GLNT to get
an Admin Code. This code will need to be entered into theavailable text box. Once entered, the user can toggle thisoption. Without this code, the user is unable to change thetoggle’s status.

Tremor Only Reports (iPhone Only)
The KinesiaU iPhone app offers you an option to only display symptom results for Tremor. This
option (Green) is located on the About page (under the app Settings ) and can be
enabled/disabled with the Admin Code. When enabled, only the tremor symptom will be selectableor shown in both the Quick Task and Continuous Reports. The patient will not be able to use thescroll selector to select other symptom views.
This option is disabled by default and all symptoms will be shown in the reports.

Home Page with theReports Disabled

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Chapter 10: Data Sync
Connecting With Your Doctor
All of your assessment data and diary entries are uploaded to a secure server and viewable byyour doctor in the KinesiaU Provider Portal. If you change doctors, please have your doctor contact
Great Lakes NeuroTechnologies at KinesiaU@glneurotech.com.

Retrieving Your Data on a New Phone
If you need to install the KinesiaU app on a new phone, you can retrieve data already uploaded bycontacting Great Lakes NeuroTechnologies at KinesiaU@glneurotech.com to have Data Sync
enabled. You will be instructed to go to the Data Sync page and provide the Device ID number
shown. Once Great Lakes NeuroTechnologies has enabled this new device to sync data, you willneed to close the KinesiaU application on your phone. To do so, open the app menu on the phone(usually represented by three lines in the lower left of Android devices) and close the KinesiaU
app. Open the app and a button will appear on the Data Sync page that will allow you to download
any uploaded results and diary entries.
For iPhones, you will need to sign in with your Apple Id to see your device’s status. Before use,
data sync will still need to be enabled by Great Lakes NeuroTechnologies by providing the Device
ID number. You will need to close the Data Sync page, reopen the page, and sign in again. Data
sync is enabled once the ‘Restore Data’ button is available.

Data Sync Disabled

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:

Chapter 11: Support
Additional information can be found at www.KinesiaU.com and a FAQ and Great Lakes
NeuroTechnologies contact information can be found at
www.glneurotech.com/products/kinesiau/frequently-asked-questions/ .
For information regarding KinesiaU Research Mode and clinical studies, please contact Great
Lakes NeuroTechnologies.
Telephone: (216) 361-5410 or toll-free 1-855-GLNeuro (1-855-456-3876)
9:00 a.m. - 5:00 p.m. EST, Monday – Friday
Fax: (216) 361-5420
Customer Support: support@GLNeuroTech.com
Sales: sales@GLNeuroTech.com
Great Lakes NeuroTechnologies (glneurotech.com)

User Guide, 392-0069 Rev T, DCO G659

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