Contents
Kaoru Ishikawa, the Man and Quality Control

Preface ······························································································ iii

PART I
Farewell to Prof. Kaoru Ishikawa
Chapter 1

The Funeral Service of the Late Prof. Kaoru Ishikawa

Reportage of the Funeral Ceremony
Condolence Telegrams
Memorial Address Shoichi Furuhama, Acting President, Musashi Institute ofKohei Suzue, President, JUSE
Takashi Mukaibo, University Classmate; Former-President,
the University of Tokyo

Memorial Address
Memorial AddressRyoichi Kawai, Friend; Chairman, Komatsu Ltd.

911

Hiroto Harusawa, Chairman, Student Association of Musashi

13

Instiute of Technology

Chapter 23468Technology

Memorial Address
Memorial Address3

Lamenting the Death of Prof. Kaoru Ishikawa:
Articles of Condolence in Magazines, Convention Memorandums,and Newspapers, etc.
15

Hinshitsu Kanri (Statistical Quality Control) Memorial Edition
for Prof. Kaoru Ishikawa
Tatsuo Sugimoto
Reports of Statistical Application Research, JUSE
“Lamenting the Death of Prof. Ishikawa”
Tadakazu Okuno
QC Circle-monthly magazine“Continuing the Aspirations of the Late Dr. Kaoru Ishikawa, Our Editor”

15

Tatsuo Sugimoto

19

American Society for Quality Control Annual Meeting Toronto, 1989
“Eulogy for the Late Prof. Kaoru Ishikawa”
William A. J. Golomski

21

18

ContentsHinshitsu (Journal of the Japanese Society for Quality Control)“Lamenting the Death of Prof. Ishikawa”
The Board of Directors Japanese Society for Quality Control

23

Quality Progress (Journal of the American Society for Quality Control)“In Memoriam: Dr. Kaoru Ishikawa: Quality Organizer”
Ms. Nancy A. Karabatsos

24

The Asahi Shimbun (Japanese newspaper):“Father of Japanese QC, the Late Prof. Ishikawa Aimed atManagerial Innovation”

27

The Yomiuri Shimbun (Japanese newspaper):“World Famous Authority on Quality Control”

28PART II
Human Beings Are Human Beings:
Kaoru Ishikawa as a Common ManChapter 3
3.1

3.2

†

Memories of Prof. Kaoru Ishikawa

33“You and I (Kisama To Ore)”: Our Days Together in the Navy andin Nissan Liquid Fuel
Tracing Destined Human Ties in Life
Masao Kogure†
Kisama To Ore
Tokushiro Ozato
Memories of before and after the Pacific WarKenji Suda

33
33
34
35

Prof. Ishikawa as a Friend, a Senior, a Boss and a Teacher
Thoughts about Dr. Kaoru IshikawaW. Edwards Deming
Memories of Prof. Ishikawa
Tetsuichi Asaka
The Master and I
Masumasa Imaizumi
As I Recall Him, with Deep Sorrow
Ms. Toshimi Fujimori

3737
38
40
43

Lessons Learned from the Professor
Professor Took Care of an Unpromising Student

44
46

Hitoshi Kume
Noriaki Kano

“Kisama To Ore To Wa Doki No Sakura” first line of an Imperial Naval Academy song expressing
the devotion of classmates to each other and their willingness to die for their country. The pronoun“you” (in Japanese, kisama) is a formal expression used by officers of the Imperial Japanese Navyaddressing each other. Outside the Navy it was considered a very rough but friendly expression,
therefore seldom used. Prof. Ishikawa favored the use of this word among friends.
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3.3

A Round-Table Talk “Memories of Prof. Ishikawa”
Attendee (Alphabetical Order): Yoji Akao / Tatsuo Ikezawa / Masumasa Imaizumi /Koichi Ohba / Tatsuo Sugimoto / Ms. Haruko Mitsuaki

49

Moderator: Hitoshi Kume

Chapter 4
4.1
4.2

Prof. Kaoru Ishikawa’s Personality

Analyzing Professor Ishikawa by QC Methods: His Personality as Shown ina Questionnaire Survey

65

A Man of High Caliber, Kind Minded yet Direct
A Generous and Warm-hearted Leader
Ability Warmly Embracing Everything
In the Palm of Prof. Ishikawa’s Hand

68687071

Sermon Demon with Respect to Humanity
Professor Ishikawa as My Teacher of Life
On The Buddha’s Palm
4.3

Plain-Speaking Leader, You Could Count on
Prof. Ishikawa and I
Memory of Professor Ishikawa
In the Lobby of Anchorage Airport
Prof. Ishikawa, Memories of a Godfather
Prof. Ishikawa for Me
Devoted to Educating Young Instructors
My Wife’s Driving License
Professor Who Gave Fair Consideration to EverybodyThank You, Prof. Ishikawa
Receiving Advice for Publishing My Book
“Ishikawajima-Harima: How Is Your TQC Going?”
The Teachings of Prof. Ishikawa

Rokuro Hattori
Yukio Horie
Tadasu Fujita
Tatsuo Ikezawa
Kozo Koura
Shoji Shiba

Masashi Asao
Ikuro Kusaba

72
74
75
75
75
77

Yoshinobu Nayatani

78
79
80
81
82
83
84
85
86
87

Katsuya Hosotani

88

A Man of Action: A Bulldozer Equipped with a Computer
A Master of Hetero-catalysis
Sigeiti Moriguti
There Are Hardships Anywhere, Anytime
Teiji Yokobori
Remembering Prof. Ishikawa: Emphasis on Genjitsu and Genba

89
89
90

Hajime Makabe

91“Seven QC Tools Can Solve 95% of All Problems”
4.4

65

A Scholar of Action Who Could Get down to Work onxvii

Kamematsu Matsuda
Akira Iwata
Ryuichi Kobayashi
Shoichi Shimizu
Takanori Yoneyama
Akira Murakami
Kenji Kurogane
Hideo Yoshikawa
Ms. Keiko Hasegawa

Contents

Production Problems
Kenzo Sasaoka
A Postcard
Ms. Kaoru Shimoyamada“Don’t Forget the Objective and Its Implementation”
Hiroshi Odajima
Chapter 5
5.1

Prof. Ishikawa, A Collage

97

Golf
“Golf Is Intuition, Not QC”
Prof. Kaoru Ishikawa, A Great Leader

97
97
98

Ryoichi Kawai
Mahito Uchiyama

A Hole in One
Dr. Ishikawa’s Control Graph of Golf
5.2
5.3

5.4

Tadakazu Okuno

99
102

Takenori Sumida

105
105

Akira Ishikawa†“Nomunication” and Its Origin“Mr. Ishikawa, It’s Five O’clock”
Heavy Smoker
Prof. Ishikawa’s Chuckle
Get Me Cigarettes, Please

Yoshihisa Nagaoka
Ms. Noriko Kusaba

Heavy Bag
Prof. Ishikawa’s Bag
Another Work While Chairing a Meeting

Takeo Yamaoka
Yoji Akao

Hobbies
Chapter 66.1

†107
107
109
110
110
111
112

Prof. Ishikawa through the Eyes of His Siblings,
Family, and Relatives

Talking about Elder Brother Kaoru
Prof. Kaoru Ishikawa, My Elder Brother, and I
Memories of Brother Kaoru
Thinking of Brother Kaoru Ishikawa
Memories of My Brother-in-Law
Thinking of My Big Brother-in-Law
About Prof. Kaoru, My Elder Brother

6.2

92
93
94

Relatives Talk about Kaoru
Kaoru’s Kisama“All the Managers of Your Company Look Young”

113

Kiyoshi Ishikawa
Makoto Ishikawa
Rokuro Ishikawa
Mrs. Kiyoko Ishikawa
Shinichiro Shimojo
Hachiro Ishikawa

Eiichi Ujiie
Tsuguo Nozaki

113113
114
116
117
118
119
120120121“Nomunication” was Prof. Ishikawa’s favorite term. It means communication through drinking.
A compound word from Japanese “Nomu” (= drink) and communication.
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6.3

Thinking of Father“Have Three Children and Send One Abroad”
I Wanted to Thank You More
Thank You, Father
Memories of Father
My DadFather’s Looks and Glances

Tadashi Ishikawa
Mrs. Noriko Ishikawa
Yasushi Kurokawa
Mrs. Hiroko Kurokawa
Akira Ishikawa
Mrs. Kazuko Ishikawa

123
123
124
125
126
127
128

PART III
Accomplishments of Prof. Kaoru Ishikawa
Chapter 7
7.1
7.2

7.3

Prof. Kaoru Ishikawa’s Work at University

Prof. Ishikawa’s Work
Prof. Ishikawa and the University of Tokyo
The University of Tokyo and Prof. Kaoru Ishikawa
Idealistic Leading Engineer
Chewed out for Fielding the Professor’s Fly133

Jiro Kondo
Yoshio Kamiya
Tadao YoshidaProf. Ishikawa, as Remembered by Students and Staff
Whom He Supervised at the University of Tokyo
Private Institutes in the East and the West
Shuichi Ochiai“Doubt All Data”
Katsushi Ogawa
Prof. Ishikawa and “3”Nobuyoshi Takamatsu
A Collection of Prof. Ishikawa’s Quotes
Nobuo Ikebe
Thinking of Prof. Ishikawa
Ms. Hiroko Narabayashi
His Mother’s Praise for QC and Admiration of QC Circle

7.5

148
149
150
151
152
154

Memories of a Trip to Taiwan

Mikio Kawai

155
156

Human Education Given by a Master

Hiroshi Osada

157

Education at Science University of Tokyo
A Prominent Professor and His Students
Hideki Takahashi“Worker Controllable Defects Are One-Fifth or Less of the Total”

158
159

Toshihiro Uehara

160

Shinsuke Furuya

7.4

133
142
144
146
147

The Achievements of President Kaoru Ishikawa
at Musashi Institute of Technology
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Heavy Smoking
Thinking of President Ishikawa
A Letter to Mrs. Keiko Ishikawa
President and My Supervising Professor
Chapter 8
8.1

8.3

Shiro Nakayama
Larry J. Blake
Yasutaka Kainuma

Prof. Ishikawa and Quality Control

166
167
168
170
173

Contribution to the Quality Enhancement of Japanese Industrial Products
The True Value of Dr. Kaoru Ishikawa
J. M. Juran

173
176

What I Learned from Prof. Ishikawa
Yutaka Kume
Thinking of Prof. Kaoru Ishikawa
Shoichiro Toyoda
The TQC Advice of Prof. Ishikawa Made the Bridgestone Corp. of Today

177
178

Kanichiro Ishibashi

179

Ichiro Shinji

180

Kohei Suzue

180
183

“QC Fails Unless the Company President Takes the Lead”
8.2

Hidesuke YamadaProf. Kaoru Ishikawa and the JUSE Group
Prof. Kaoru Ishikawa and JUSE

Incubator of Hinshitsu Kanri (Statistical Quality Control)
When Hinshitsu Kanri Was Born
Masao Goto
When Hinshitsu Kanri (Statistical Quality Control) Was First Published

184
188

Shin Miura

189

8.4

Exhibiting Leadership in the Development of the Deming Prize
Thinking of Prof. Ishikawa
Saburo Ohnishi“The Deming Prize Is Not the Goal”
Keizo Saji

190
194
195

8.5
8.6
8.7

Working Hard for the Development of QC Conferences
Implementation of Quality Month
Supporting QC Symposiums
A Teacher of “Kisama” (Memories of the Quality Control Symposium)

196
199
200

8.88.9Contribution to the Establishment and Development ofthe Japanese Society for Quality Control (JSQC)
JSQC: “What Counts Is Quality Not Quantity”
Dr. Kaoru Ishikawa and JUSE Press, Ltd.
Memories of Publishing “Introduction to Quality Control”

Akira Harada

203

Kenichiro Imai

204
206

Katsuharu Arai

207
208

8.10 Prof. Kaoru Ishikawa and Quality Assurance Activities
The Nuclear Power Plant Quality Assurance Review Committee, MITI
Kunio Inoue
xx

209
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Prof. Ishikawa and Reliability
Chapter 9

Hiroshi Shiomi

Quality Control Starts and Ends with Education

Leadership in the Establishment and Management ofVarious Seminars of JUSE
(1) The QC Basic Course and the Ishikawa School“You Cannot Think That I Cover Your Back”
This Is How the Diagnosis Should Be Done.

210
213

9.1

The Ishikawa School(2) QC Seminar for Executives(3) QC Seminar for Marketing
Introduction of QC to the Marketing Department
(4)
(5)
9.2

9.3

9.4

213

Bunteru Kurahara

216
217

Katsuhiko Tsunoda

218

Kosuke Kuji

224

Yoshitaka Ogiwara

228
229

Hiroaki Nakazato

QC Seminar for Purchasing
Introductory Course for Design of ExperimentLecturing All the QC Courses Organized by
the Chemical Society of JAPAN“Don’t Miss the Bus!”
Quality Control Courses on Radio and TV
QC Courses on NHK Radio and TV
Image and Reality/Professor Ishikawa on TV

Masahiro Ohnishi
Ichiro SanoCounseling Activities at Enterprises“It’s Important for People to Interact Frankly and without Concealment”“Without Steady Improvement of Quality,
No Progress Can Be Expected for the Company.”
Memories of Dr. Ishikawa
Product Liability Prevention: The Most Important Issue
That Was Worth Doing

232
238
242
243

Rokuichi Yamada

244

Kiyoshi Tani

245
246
248
249

James A. Henderson
Yoshijiro Soda
Taiji Sayo“New Product Development Is the Only Way to Get out of the Recession”
Atsushi Yamagata

250

Katsuyoshi Ishihara

251
252

“QC Is Not Something to Be Done by the QC Department.”
A Great Professor with a Warm Heart
Chapter 10

Isao Itsukage

Father of the QC Circle: Prof. Kaoru Ishikawa
xxi

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10.1 Towards Company-Wide Quality Control
256
10.2 The Birth of QC Circle
258(1) Publication of the Magazine Genba To QC (Quality Control for the Foreman)(2) Formation of the Nation-Wide Organization for Promoting QC Circle andIts Activities
Recollections of Regional Chapter Established and the QC Circle SongMs. Haruko Mitsuaki
264(3) NIKKEI QC Literature Prize, FQC AwardQC Circle Leaders Talking of Prof. Ishikawa: Memories of the FQC Awardand an Autograph
Ms. Tatsumi Kawauchi
10.3 Development of QC Circle(1) Publication of QC Circle Koryo (General Principles of the QC Circle),and How to Operate QC Circle Activities(2) The Enhancement of Promotion Activities and Improvement ofthe Organization: QC Circle Cruising Seminar, Magazines, Seminars,
Regional Chapter in Okinawa
In a Cabin of the Ship, Shin Sakura MaruMasaji lta
A God in Everyday Clothes
Yoshiaki Yamada

266267270
271

Enthusiasm for Organizing the Regional Chapter in Okinawa
Kenyu Nishi

On a Small Southern Island
Tetsuo Shimabukuro(3) Deployment to Non-manufacturing Sectors
Quality Control in Hospitals
Koji Morooka
Introduction of QC Circle to the Service Industry
Noriharu Kaneko(4) Commemorating the 25th Anniversary of QC Circle Activities
A Picture of the Late Prof. Ishikawa
Kohei Yokota
10.4 QC Circles Spreads to the World
Chapter 11274275
277278281
282

Dr. Ishikawa’s International Activities

11.1 Leaning from Abroad(1) Quality Control Study Mission of Japan Productivity Center tothe U.S. Foresight for Globalization
Mourning the Death of Prof. Ishikawa
Noboru Yamaguchi
In Memory of Prof. Kaoru Ishikawa
Hajime Karatsu
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In Memory of Prof. Kaoru Ishikawa(2) Quality Control Overseas Study Team of JUSE
Remembering Prof. Ishikawa
Prof. Ishikawa and HONDA

Eizo Watanabe

291

Yoshio Kondo
Taro Yasukawa

29329411.2 Overseas Publicity: Reports of Statistical Application Research, JUSE
Prof. Ishikawa, a Natural-Born Leader
Tadakazu Okuno

29529911.3 The International Academy for Quality: Leadership of Quality Control
in the World300

11.4 International Conference on Quality Control

301

11.5 International Cooperation(1) Cooperation through the Association for Overseas TechnicalScholarship (AOTS)
Dr. Ishikawa and I
Nagaaki Yamamoto
A Great Missionary of QC
Ms. Hiroko Yamada(2) Cooperation through Asian Productivity Organization
A Tribute to Dr. Ishikawa
S. Nazim Zaidi(3) Cooperation through the Japan-China Economic Association

304

Chapter 12

Impressions of Prof. Kaoru Ishikawa by Overseas QC Experts

311

12.1 Prof. Ishikawa and Asia
(1) China
Memories of Prof. Ishikawa
Han Qing-yu
Historical Reference: Inaugural Address to the Honorary Adviserof the China Quality Control Association
Yue Zhi-jin
Our Government Began to Emphasize TQC
Because of Prof. Ishikawa’s Speech
Sha Yie
Unforgettable Drive with Prof. and Mrs. Kaoru Ishikawa
Ms. Ma Lin(2) Korea

311305
306
308

311
312
313
314

Dr. Kaoru Ishikawa Who Contributed to the Development of QC in Korea(3) Thailand
Prof. Dr. Kaoru Ishikawa, Our Beloved Father(4) Taiwan
My Teacher, Prof. Kaoru Ishikawa
Thinking of Dr. Kaoru Ishikawa
xxiii

Chang Se Yung

315

Klahan Voraputhaporn

317

C. S. Tsong

319
320

Q. Z. Tsong

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12.2 Prof. Ishikawa and the USA
Dr. Kaoru Ishikawa as a World Citizen and an Effective Leader
in the Field of Quality Control
Charles A. Bicking
Dr. Kaoru Ishikawa and the Malcolm Baldrige National Quality Award

322

John J. Hudiburg

323

322

His Strong Insistence on the Use of Practical Real-Life Examples
Murray Liebman

326

Dr. Kaoru Ishikawa’s Impact on Quality Control Practices in the United States
Wayne S. Rieker

12.3 Prof. Ishikawa and Europe(1) Czechoslovakia
The Impact of Dr. Kaoru Ishikawa on TQC in Czechoslovakia

327329

Ms. Agnes H. Zaludova(2) Finland
Learning Quality Guided by Professor Ishikawa
Anders Diehl(3) France
How the European Management Practices Have Been Changing underthe Influence of Dr. Kaoru Ishikawa
Jean-Marie Gogue(4) Sweden

329331333

To the Memory of Dr. Kaoru Ishikawa
Lennart Sandholm(5) Switzerland
The European Quality Movement and Dr. K. Ishikawa
H. D. Seghezzi(6) The United Kingdom
Professor Kaoru Ishikawa Heralding a United Kingdom Quality Revolution

335

David Hutchins

340

Jose Eustaquio M. Carvalho

343
343

Merv Burt344
344

12.4 Prof. Ishikawa and Brazil
QC Circle: The World Is Orphaned
12.5 Prof. Ishikawa and Australia
The Giant of the Quality World
Chapter 13

Research and Standardization of Sampling Methodand Analytical Testing Method13.1 Professor Ishikawa and Sampling Research
13.2 Bulk Material Sampling Research/JUSE Sampling Research Committee
13.3 Establishment of JIS on Tolerance of Analysis and Test
xxiv

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351
355

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Prof. Ishikawa and ISO 5725 (Precision, Trueness ofMeasurement Method and Measurement Value)

Takashi Miyazu

358

13.4 Standardization of Iron Ore Sampling Methods/ The Japan Iron andSteel Federation359

13.5 Research of Sampling for the Purpose of Preserving the Environment/Union of Japanese Scientists and Engineers (JUSE),
Environmental Preservation Sampling Research Committee

361

Chapter 14

Leadership in Industrial Standardization

365

14.1 Achievement in the Japanese Standards Association
Memories of Seminar Secretariat

Shigeru Takamizawa

367
369

Masanobu Kawamura

370
373

14.2 Leading the Development and Rationalization of JIS
In Memory of Professor Ishikawa

14.3 Impact on International Standardization Activities
Prof. Kaoru Ishikawa and the Development of International Standards
Jacques F. M. Gillis

The Path We Walked Together

Hidehiko Higashi

374
375
378

PART IV
Prof. Kaoru Ishikawa’s Message to Us
Chapter 15

The Research of Dr. Ishikawa

383

15.1 Special Features of Dr. Ishikawa’s Writings
15.2 Proposal by Dr. Ishikawa
15.3 Quality Assurance
15.4 Management Concept

383387395401

15.5 Administrative Methods on Quality Control
15.6 The Statistical Method, and the Design of Experiments
15.7 Transfer of TQC to Overseas
15.8 QC in the Service Industry

405411412414

Chapter 16

A Collection of Dr. Ishikawa’s Quotes

xxv

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16.1 Precepts from Dr. Ishikawa’s Life
16.2 Quality Control in General
16.3 What is Quality Assurance?
16.4 Control and Standardization
16.5 Problem Solving, Statistical Method
16.6 TQC promotion
16.7 TQC Implementation for New Product Development, Manufacturing,and Marketing

415417
425
429
432
434

16.8 Overseas

442

List: Books, Papers, Videos, Slide films, JIS, etc. (Dr. Ishikawa’s Bibliography)
A Parallel Chronology of Prof. Ishikawa’s Life and Japan’s TQC in JapanPOSTSCRIPT: The Man Who Lived His Life Many Times Over

445
496

The Editing Coordinator’s Postscript

xxvi

438

Mrs. Keiko Ishikawa

527

Noriaki Kano

529