Bently Nevada
Maintenance & Support
agreement
Increase your cyber security protection andcontinuously improve your condition monitoring
program return on investment
Are you getting the most out of your
Bently Nevada machinery condition
monitoring system?

The Maintenance & Support agreement consistsof three offerings; basic, essential, and premierwhich include:

Our Maintenance & Support (M&S) Agreement is acomprehensive plan which provides customers thenecessary support and knowledge needed to improve
uptime and product quality, reduce unplanned outages andlimit unscheduled repairs. Included in your M&S Agreement
is access to our technical support team for help with issue
resolution, software upgrades, and cyber security updates.

• Software Updates

BASICSoftware updates• Tips and Tricks• Language Packs• Cyber Patch Updates List
Technical support• Online Case Management• Support Coverage• Targeted Response Time—
3 DaysLicense & entitlement• License Assignment/Recovery• New Product Notification• Renewal Visibility• Technical Support• License & Entitlement• Training

ESSENTIAL

PREMIER

Basic plan plus:

Essential plan plus:

Software updates• Software Platform Updates• Software Version Updates• Software Expansion License
Discounts—10%*

Software updates• Software Expansion License
Discounts—5%*• CAP (Cyber Asset Protection)

Technical support• Knowledge Library Access• Call-out Software Upgrade
Service Discounts – 10%*• Targeted Response Time—
12 Hours
Training• Online training

Technical support• Call-out Software Upgrade
Service Discounts—15%*• Remote Troubleshooting• Targeted Response Time—
4 Hours
Training• Classroom Training
Discounts—10%*

Software Updates

Our Maintenance & Support Agreement provides you with the latest
software versions to ensure your system is optimized and operating

efficiently to maximize the total cost of ownership (TCO) for your assets.

Tips & Tricks for Performance

Our Tips & Tricks are released with the latest software update versions
to provide you with insight into the most recent changes to the software
platform. They are designed to help improve productivity and simplify day
to day procedures.

Language Packages

Select Evolution Language Options are available. The user interface
appears in the chosen language. Newer versions of the software may
include some English text.

Cyber Patch Update Lists

The latest tested and verified Cyber Patch Update Lists are available
to increase the level of protection for customer installations against
cyber-attacks. The patch list available is for the last two versions ofsoftware released.

Software Platform Updates

Customers on System 1 v.6x series platform whom have maintained
their M&S agreement are eligible for a System 1 platform upgrade. The
platform upgrade provides increased cyber security requirements,
more demanding data throughput, and ever increasing condition
monitoring capability enhancement demands.

Software Version Updates

Knowledge Library Access

Our Customer Portal provides online access to Answer Cards, publications,
System 1 software help, machinery diagnostic publications, newproduct information, and much more.

Call-Out Software Upgrade Service Discounts
Call out software related upgrade service discounts

Remote Troubleshooting

Troubleshooting of installed software products is available if the Bently
Nevada (BN) team was used to install the software and the appropriate
infrastructure is in place to permit high-speed remote access.

Training

Our Maintenance & Support Agreement provides training based onyour selected plan.

Online Training

Training videos for selected products/topics are available on ourBently Nevada Media Library.

Training Discounts

A 10% training discount is available for courses offered athttps://Bentlytraining.com for our Premier Customers.

License & Entitlement

Our Maintenance & Support Agreement provides you with support ofliscense administration and recovery.

Supported software updates of purchased products are available aspart of your plan offering to ensure enhancements and corrections areavailable with the changing IT environment.

License Assignment

Software Expansion License Discounts

License Recovery

Discounts are available based on your plan offering.

CAP (Cyber Asset Protection)

Provides monthly patches that have been tested and validated with
System 1 to protect your assets and assure that the operating systems
and programs running have the latest security protection without
risking your operation. For more information regarding CAP, please visit
http://www.bakerhughes.com.

Technical Support

Our Maintenance & Support Agreement provides you with skilled TechnicalSupport resources based on your installed solution.
The Technical Support team works to keeping your condition monitoring
system up to date and ready to serve. They resolve issues quickly withonline, phone, and/or email support and provide access to tools designedto optimize your day to day operations.

Online Case Management

Enter technical questions via email or our Customer Portal for quickanswers to your inquiries.

Support Coverage

Our Technical Support Team is located across the globe, helping to ensure
a contact is available in your own timezone. Language support is available during regular business hours forcustomers in specified Regions. If local support is not available, we have
24/7 hour support available in English.

Targeted Response Time

Calls, emails, and online cases opened via our portal are handled withpriority based on your plan offering. Response time is based off the normal
regional business week and hours.
Copyright 2023 Baker Hughes Company. This material contains one or more registeredtrademarks of Baker Hughes Company and its subsidiaries in one or more countries. All
third-party product and company names are trademarks of their respective holders.
BakerHughes_BN_MS_Agreement_Factsheet-121923

Software License Assignment is sent via email and includes the ability toreceive software downloads and/or physical delivery.
Select software licenses and entitlements are available online for quick
recovery. For all other software licenses please contact Technical Support.

New Product Notification

Advanced notification of upcoming software releases.

Renewal Visibility

Quick access to your subscription software and Maintenance & Support
Agreement expiration dates with notifications at 90 days from expirationand the ability to request quotes at your fingertips.

Contact Information
Technical Support

https://servicesupport.bakerhughesds.com/bently/s/
bentlysupport@bakerhughes.com(800) 488-1915

Training
https://bentlytraining.com
Contact Us

https://www.bakerhughes.com/contact-us
Our Maintenance & Support Agreements are available in year terms where thecost of the agreement depends on the value and quantity of software solutions
onsite. Software products applicable include System 1, Enterprise Impact, ADRE...
To learn more about our Maintenance & Support Agreements covering
Bently Nevada Asset Condition Monitoring products, contact your nearest
Baker Hughes sales professional specializing in Bently Nevada products
and services. You can also go online to http://www.bently.com

bently.com