The British Association of Snowsport Instructors Limited
Booking Terms and Conditions
These were updated on 14th December 2022
We understand that terms & conditions can at times be hard to read, so adjacent to each section of legal terms(the numbered paragraphs with no background) we’ve set out (in a light grey box) a brief, plain-English summaryof the key points for that section of the legal terms. Please note that the legal terms will always be the binding
terms, and the plain English explanation is there to help you understand the legal terms but is non-binding.
Any questions, please get in touch via our usual contact options.
If there is a conflict between these Terms & Conditions and information on our website, these Terms &Conditions will prevail.

General Information
Put as simply as possible, we agree to try andrun educational courses for our members at
the dates, times and locations advertised. You
as a member agree to pay for them andbehave yourself when attending. If we can’t
run a course as originally planned then weagree to try and run it somewhere else and if
we can’t, and it hasn’t already started, then
we’ll give you your course fees back – subject
to a few of the Terms & Conditions in thisdocument. We will endeavour during these
COVID times to do what we can but we’re notin control of everything; we’re not liable forany of the information provided, costs
incurred or behaviour of any other companies
you might deal with in being able to attend
one of our courses.

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MORAYSHIRE PH26 3HG
Company Reg. No. SC 278963

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The British Association of Snowsport Instructors
Limited is a company limited by guarantee (Company
Number SC278963) and has its registered office atMorlich House, 17 The Square, Grantown‐On‐Spey,
Morayshire, PH26 3HG (“BASI” or “we” or “us”),
telephone number 01479 861717. The following
terms and conditions (“Conditions”) apply to all
bookings taken from Tuesday 22nd September 2020
onwards until further notice (“Booking”) and shallcomprise the agreement (“Agreement”) between
BASI and the person applying to book a course(“you” or “your”). It is essential that you haveinsurance to cover you on your course, including but
not limited to cancellation and curtailment and medical
and repatriation and third party liability insurance.
BASI provides courses to its members primarily to assist
them in the trade, business, craft or profession ofsnowsport activities. When undertaking any training
through BASI, you will uphold and observe the BASI
Code of Ethics. If there is any term of these Conditions
which you do not understand, then please contact BASI
before making any Booking.

Section 1: Bookings
Once you’ve completed the booking process
you’ve accepted these Terms & Conditions, so
it’s these which apply rather than anything
you might have heard elsewhere about whatyours and our responsibilities are.

We have the final say on whether we accept
your booking or not; that’s mostly because
we get people who aren’t sufficiently qualified
at one level before they try booking the next
one and that’s not ok.

When you’re booking you make a payment.
That booking reserves you a slot but as we
mention throughout, frequently and despite
our best intentions courses can get interferedwith by factors outside our control. We’vechanged our T&C’s to show that if a course
hasn’t yet started or can’t go ahead forreasons outside our control, you’ll usually get
the chance to move your booking to anothertime or you can have your course fees back.
However, you can’t transfer any payments
you’ve made over to someone else. Also,
there comes a point at which too few people
on a course means the Association makes aloss; we sometimes will do this to be helpful,
but this is something we’ll generally avoid as
it is not in the best interests of our members.

A. Upon completion of the booking process, andacceptance of the Booking by BASI, you will haveentered into a binding contract with BASI, on thebasis of these Conditions, creating the Agreement
between you and BASI. You acknowledge that you
have not relied on any statement, promise,
representation, assurance or warranty made or
given by or on behalf of BASI which is not set out inthese Conditions. BASI reserves the right not to
accept any Booking. If you disagree with any decision
not to accept your booking then you may appeal to
the BASI Ombudsman who will makerecommendations to the Board of BASI, whose
decision on the matter shall be final
B. If you are under 18 years of age you must ensure that
the Parental Consent form is signed by a parent or
guardian. Only persons aged 16 or over at the timeof their course start date will be accepted on a BASI
courseC. Your booking must be accompanied by the stateddeposit (“deposit”) which, subject to these
Conditions, is non-refundable and non-transferable
to another person. On completion of the booking
process, and acceptance of the Booking by BASI, aplace will be provisionally reserved for you on yourchosen course, on the assumption that the course
proceeds. Your Booking and the acceptance by BASIof that Booking and your payment of the deposit
does not guarantee that the course will be run. BASI
reserves the right not to run any course if it does notsecure sufficient numbers for that course to be run,as to which it will be sole judge.
Courses outside the UK
If the course is to proceed, you will receive precourse information and a confirmation invoice,approximately 4 weeks before the start date, for thebalance price of the course, after taking into accountthe deposit you have paid. Under certain
circumstances, we may need to leave the decision toconfirm/cancel until nearer the course start date inorder to give the course the best chance of running.
In this event, you will be contacted approximately 4
weeks before the start date and given the option to
wait for the course to be confirmed/cancelled, or tocancel and receive a full refund. In the event that you
do not respond within 2 business days, you will bedeemed to agree to wait for the course confirmationor cancellation by us and you will lose your right toV1221.1
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You shouldn’t book accommodation or any
form of travel, unless it is fully refundable,
until we’ve sent you confirmation the courseis planned to go ahead. In the current climate
there are plenty of reasons why despite
having confirmed a course we end up having
to cancel it at the last minute. We won’t beliable for any of your travel, accommodationor subsistence costs, ever.

You really, really, really should read throughthe information available about the course
content, pre-requisites and any criteria inplace to make sure it’s the course for you.
Once you’ve booked you’ve essentially stated& confirmed that you’ve read and accepted
these – and if it turns out that you don’t meetthe pre-requisites, that’s on you, not us.

Snowsports courses involve large amounts ofphysically demanding activity. If you have any
kind of condition which may be triggered or
made worse by taking part in a course, thenyou should get it checked by someone who
knows what they’re talking about and also tell
us about it before booking. If you don’t tell us
then taking part is at your own risk. Ifanything medical develops after booking,including a confirmed or suspected COVID
infection, then you should tell us about it.

When it comes to Snowsports our staff andTrainers do know what we’re talking about,so it’s ultimately up to us if we accept yourbooking or not on the basis of a medical
condition. We also may share essential detailsof any condition with a Trainer so that they’reable to prepare/adapt their course delivery
appropriately.

If your contact details change then it’s your job
to tell us about it. If you don’t, we can’t reallycommunicate with you effectively. You can dothis by yourself via your Members Area on the
BASI website.

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receive a full refund unless the course is cancelled byus. If the course does not proceed then you will
receive a refund of the deposit or, at your option,
you may choose to transfer that deposit to anothercourse.
Courses in the UK
If the course is to proceed, you will receive precourse information and a confirmation invoice,approximately 4 weeks before the start date, for thebalance price of the course, after taking into accountthe deposit you have paid. Under certain
circumstances, we may need to leave the decision toconfirm/cancel until nearer the course start date inorder to give the course the best chance of running.
In this event, you will be contacted approximately 4
weeks before the start date and given the option to
wait for the course to be confirmed/cancelled, or tocancel and receive a full refund. If the course does
not proceed, you will receive a refund of the monies
paid or, at your option, you may choose to transfer
those monies to another course
YOU SHOULD NOT MAKE OR CONFIRM ANY
ARRANGEMENTS FOR TRAVEL TO, ATTENDANCE AT
OR SUBSISTENCE DURING THE COURSE (INCLUDING
FLIGHTS, TRAINS, TRANSFERS, ACCOMMODATION
OR THE LIKE) UNLESS AND UNTIL YOU RECEIVE YOUR
PRE‐COURSE INFORMATION AND CONFIRMATIONINVOICE FROM BASI. In the event that you do makeany such arrangements prior to receiving your pre‐course information and confirmation invoice from
BASI, there will be no refund of the monies paid by
you to any third parties
D. Prior to booking any course you must read thecourse content and course pre-requisites to ensure
the course is suitable for you. All BASI courses
require a good deal of (honest) self‐assessment by
you before you book. If you are in any doubt about
whether you are at the right level for your chosencourse then you must first contact BASI to speak to a
trainer before you book the course. By completingthe booking process you confirm to BASI that you
have read and understood the self-selection
criteria for the course you are attending and that you
meet the pre-requisites, where stated. If you accept
and do not meet the pre-requisites then you will
incur charges as set out in the cancellation policy in
Section 4 below
E. You accept that BASI courses contain a large elementof physical activity and that any physical activity can

be strenuous. If you have any medical condition
which may be caused or aggravated by such physicalactivity then, prior to booking, you should seek
professional medical advice and if you then book acourse, you participate in that course at your own
risk. Before booking, you must inform BASI if you
suffer from any Medical Condition (“Medical
Condition”) which may be caused or aggravated byphysical activity or which would make it more likelythat you might be involved in any incident which
could result in injury to you or others on the course.
After your booking is accepted by BASI (and before
commencing your training), you must inform BASI of
any new Medical Condition which has arisen. BASI
may inform your Trainer of any Medical Condition.
BASI reserves the right not to accept a booking on
the basis of a Medical Condition
F. All correspondence will be sent to the e-mail address
entered in your record on the BASI system. It is yourresponsibility to keep the BASI Office informed ofany change of e‐mail address or postal address
after booking on to a course. This can be done
directly via your Member’s Area or alternatively, as
a last resort, by email to basi@basi.org.uk. You agree
that communication may be made with you by e‐
mail and that such electronic means ofcommunication satisfies any legal requirementthat a contract, notice, information or othercommunication be made in writing. This Condition
does not affect your statutory rights

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Section 2: Invoicing & Payment
Once your booking is accepted by BASI,
you’re committed to paying the full value ofthat course and you need to settle up with us
4 weeks in advance of the course start date. If
we have to wait longer than the usual 4
weeks prior before we can confirm a course isgoing ahead, then we’ll tell you about thisand if this occurs then when you do get acourse confirmation you’ve got 7 days inwhich to pay the outstanding balance.

If you don’t pay in time, we may take you off
the list but you’ll still be liable for that fullbalance – because that’s what you committed
to. If you show up to the course & try to takepart despite not having paid, then you’ll bepolitely asked to leave.

We no longer accept cheques. We also are
not able to have you read out your bankdetails or card details over the phone to us;
we get into trouble if we do that. Anything youneed to pay for can be dealt with on the BASI
website and that is what you’re being
encouraged to do.

If we make a mistake relating to payments &fees, once we know about it we’ll tell you
asap. If we accidently charge you too much,
we’ll give it back as soon as we can.

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A. The balance of payment in respect of your course
Booking is due to BASI on acceptance of yourBooking and must be received in full by the BASI
Office no later than 4 weeks prior to the course startdate (or if BASI can only confirm to you that yourcourse is to proceed less than 4 weeks prior to thecourse start date then the balance of payment must
be received in full by the BASI Office no later than 7days after your receipt of that confirmation). The
payment due date will be clearly printed on yourcourse invoice. If payment is not made by this due
date, you may, in BASI’s sole discretion, be removed
from the course but in such event will remain liable
for the balance of payment for the course
B. Bookings within 4 weeks of the course start daterequire payment in full at the time of Booking
C. If you arrive at the venue for your course having not
paid the balance, as detailed on your course invoice,you will NOT be accepted on to the course. You willremain liable for all outstanding balances and until
such balances are discharged, your membership andlicence will be automatically suspended
D. All charges will be in Pounds Sterling and may be paidby credit/debit card (excluding American Express) or
BACS. You will be liable for any bank charges
incurred when paying by BACS/bank transfer
E. If you provide BASI with details of a credit card or
debit card for the purposes of making any payment
then BASI is entitled to debit such card with theamount to be paid. When providing those details,
you may be asked whether you wish to have thosedetails stored securely by BASI and/or the third party
payment service provider used by BASI and if you
indicate to us that you wish to do so, then (unlessand until you notify us otherwise) BASI is authorised
to retain those details securely and to use that cardin making payment for any other sum due in respectof your course Booking (or any other sum due by you
to us from time to time in respect of any otherbooking or any other transaction with us)
F. In the unlikely event that the course fee for yourBooking advertised on our website or in ourliterature is incorrect or out of date then we will
notify you as soon as reasonably practicable, withdetails of the correct fee due for the Booking. If thecourse fee is lower than advertised, then we will
refund you any difference. If the course fee is higher
than advertised then we will notify you and you will
have a right to cancel your Booking and if you wish
to do, then you must inform BASI of your decision tocancel by means of any clear statement setting out
the decision. Refunds will be made within the periodof 14 days after the day on which BASI is informed ofyour cancellation, or becomes aware of the lower
course fee.

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Section 3: CoursesBook a course without insurance and you’reasking for trouble. As mentioned before,
we’re not liable for any costs you incuroutside of the course booking. Few insurance
providers currently offer full coverage for any
disruption caused by COVID-19 outbreaks,
which is why we’ve altering our T&C’s to be
as flexible as possible.

If you show up but don’t meet the course prerequisites, are a safety risk to yourself orothers or have a medical condition we didn’t
already know about, a Trainer is quite within
their rights to refuse to let you participate.
This also applies if you behave poorly, show
up intoxicated, make us and others on thecourse look bad. You won’t get any of yourmoney back either.

A. All students must be appropriately insured for theircourse. Insurance is not included in the BASI course
fee but insurance is available by clicking on the‘Insurance’ button in your Member’s Area on the
BASI website. It is essential that you have insurance
to cover you on your course, including but notlimited to cancellation and curtailment and medical
and repatriation and third-party liability insurance
B. BASI will not be liable for any physical or financial
hardship which may be incurred whilst attending a
BASI course
C. Candidates will receive pre-course information byemail to the email address entered in your record on
the BASI system
D. It is the responsibility of the candidate to ensurethat they read the pre-course information (and,where applicable, have completed any pre-course
study indicated in the pre-course information)
E. BASI reserves the right to refuse training to any
applicant who, in the reasonable opinion of BASI or
the person undertaking the training (“Trainer”):
a. does not meet the pre‐requisites, or does notmeet or is not likely to meet, the minimum
standard for the appropriate grade; orb. is deemed unsuitable for Snowsport Instructor
training; orc. is a danger to themselves, their Trainer or to any
other member of their training group; ord. is subject (or, during the course of the training,
becomes subject) to a Medical Condition notpreviously notified to BASI

We use video footage and photos as part ofthe course delivery; we also use them formarketing and promotional purposes.

There will be times when 100% of a course
can’t run as planned or a student for somereason may can’t attend 100%. For some ofour courses, students who can attend 75% of
it may still be assessed as per the criteria.
However, we do have some courses where
100% attendance is essential.

Ultimately there are many factors outside ourcontrol which will influence whether a course
can go ahead as planned. Things can becancelled with short notice and ultimately,
it’s BASI’s decision to try and continue or not.

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F.

In the event that an applicant is refused training on
this basis, the deposit and any other monies paid
will not be refunded
You accept that you are required to submit to thereasonable instructions and leadership of theTrainer on your course. BASI and/or the Trainer
reserves the right to remove you from the course if
you are in breach of that requirement or if:
a. you exhibit behaviour which is deemed to beinappropriate,
unprofessional
and/ordetrimental to BASI; orb. you are under the influence of alcohol ordrugs (other than as a side effect or contraindication of a prescribed medication) during
course contact time or you engage in substanceabuse at any time; orc. you do not submit to the reasonable instructions
and leadership of your Trainer on your course;Whilst we’re trying to be as reasonable andflexible as possible during COVID times, yourealise that once a course starts you do still
run the risk that it might get interrupted, andthis could lead to you losing course fees. We’ll
do our very best to adapt accordingly but
once courses have begun we still have people
who expect to be paid for their time.

In case we hadn’t already made it clear
enough, there are things or factors which areoutside of BASI’s control which influence
whether we can run a course or not.
Therefore, we aren’t liable if the courses
don’t go as we’d all hope because of such
events.This includes pandemics.

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d. you are in material breach of the BASI Code of
Ethics; ore. you are a danger to yourself, your Trainer or toany other member of your training group; or
f. you are subject (or, during the course of the
training, become subject) to a Medical
Condition not previously notified to BASI
In the event that you are removed from training on
this basis, then the deposit and any other monies
paid will not be refunded
G. You agree that still and recorded images may betaken of you and/or your group as part of your BASI
course. These images will be used by Trainers for
performance feedback. They may also be used by
BASI Membership & Marketing for a range ofmarketing and promotional purposes
H. Due to unforeseen circumstances, a student may
not be able to attend 100% of their course and insuch cases students who attend 75% or more of
their course may still be assessed as per theassessment criteria. However, 100% attendance isrequired in order to be assessed for the following
courses:
Safeguarding
Children,1dayrefresher/conversion/L1 re-assessment, Level 3
Mountain Safety, Level 3 Mountain Safety Reassessment, IMS Training, IMS Assessment, IMS
Re-assessment and any Adaptive course
I. You accept that snowsports are conducted in an
open environment, resulting in mountain conditions
that can change significantly from day to day andfrom time to time. BASI does not guarantee that thecourse can be run (or run continuously) on the day
or days in question if the course venue is adversely
affected by snow, lack of snow, weather or by anyother circumstances which hinders or prevents thesafe running of the course or elements of thecourse, as to which BASI and/or the Trainer shall besole judge. These are all circumstances beyond thecontrol of BASI which may require that your course
be cancelled or the venue altered
J. In booking the course, you agree thata. your course may have to be cancelled or thevenue altered and that such cancellation oralteration may occur with little or no priornotice to you, andb. BASI is not responsible for your travel andaccommodation costs (and other reasonably
foreseeable costs which you might incur) in theevent of such cancellation or alteration ofvenue. You agree that the alternative venue
may be another resort or artificial slope for all

or part of the course. In the event of cancellationof your course, the conditions in Section 4 below
apply. In the event of an alternative venue foryour course, if you choose not to undertake yourtraining at that alternative venue, then there
will be no refund of the monies paid to BASI for
your course
K.

You accept that you may suffer irrecoverable loss ifyour course is cancelled or the venue is altered. Do
not book a course with BASI if you are not preparedto take the risk of cancellation or alteration. If you
decide to accept this risk then it is therefore
essential that you have your own insurance to cover
you on your BASI course. This needs to cover the riskof cancellation and/or curtailment and/or change ofvenue as well as medical and repatriation and thirdparty liability insurance. It is your responsibility toobtain and check that your insurance is in place
before you attend any course
L. Terrain conditions prevailing on your course may
not permit all the course criteria to be met and while
every effort will be made to assess all course criteria,
neither BASI nor the Trainer shall have responsibility
if the course criteria cannot be met in full. The
Trainer shall at his or her discretion have the right torefuse your participation in any element of thecourse which he, or she, deems to be dangerous or
unsuitable, based on the skill you demonstrateduring the course, when taken in conjunction withthe prevailing piste and snow conditions
M. BASI shall have no liability for any failure or delay inperformance if it is prevented from or delayed byany matter or action which is beyond its
reasonable control including, without limitation,acts of God, weather, governmental actions, waror national emergency, acts of terrorism, protests,
riot, civil commotion, fire, explosion, flood,
epidemic, lock-outs, strikes or other labour disputes
N. The intellectual property in any materials suppliedon courses is and remains the property of BASI

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Section 4: Insurance and Cancellations
As with any purchase, if you’re a consumer
you’ve got a cooling off period which protects
you until the end of 14 days after you madethe booking. If you want to cancel within thisperiod, all you have to do is email a shortform over to us and we’ll refund you.
However if it’s been a case of a last minutebooking and the course has already started
when you inform us about your desire tocancel, then this protection doesn’t apply.

A.

BASI aren’t liable for any costs or refunds if
you’re injured before or during a snowsports
course. This is why you have to make sure
you’re well insured and that you’re happy thecoverage you’ve bought offers adequate
protection.

We realise that sometimes change happens
and that occasionally you need to change
your bookings. If you get in touch more than
4 weeks in advance and the course hasn’t
been confirmed, then you’ll get your money
back. However, tell us less than 4 weeks inadvance and you’ll lose your deposit & still be
liable for the full balance for the course. We’ll
try to sell it to someone else though and if
we’re successful, we’ll give you your money
back once the other person has paid.

B.

C.

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If you enter into an Agreement with BASI as aconsumer (“Consumer”) that is, as an individual
acting wholly or mainly outside your trade,business, craft or profession, then the provisionsof the Consumer Agreements (Information,
Cancellation and Additional Charges) Regulations
2013 will apply to you. In that event, you may
withdraw your offer to enter into a Booking with
BASI at any time; and you may cancel an
Agreement entered into with BASI provided thatyou do so within the period (“Period”) (i)beginning when the Agreement was entered into;and (ii) ending at the end of 14 days after the dayon which the Agreement was entered into. You do
not have to give any reason for the withdrawal orcancellation. You agree that BASI may begin theprovision of the course before the expiry of the
Period and you acknowledge that in that event if
the course is fully or partially performed at thetime of cancellation, then you will lose the right tocancel referred to above. In order to withdraw anoffer to enter into a Booking or to cancel an
Agreement on the basis described in thisCondition, then you must inform BASI of yourdecision to withdraw or cancel (as the case maybe) by means of any clear statement setting out
the decision. In the case of cancellation, you may
inform BASI using the cancellation form provided
at the end of this section
To meet the cancellation deadline, it is sufficientfor you to send the communication concerning theexercise of the right to cancel before the Period
has expired. If you withdraw an offer to enter intoa Booking, or cancel an Agreement, on the basis
described in this Condition, then you will receive afull refund of any amount you have paid to BASI in
respect of the offer or Agreement, except as
specified in this Condition. BASI will refund money
using the same method used to make thepayment, unless you have expressly agreed
otherwise. In any case, you will not incur any fees
as a result of the refund. BASI will process therefund due to you as a result of a cancellation on
the basis described in this Condition without
undue delay and, in any case, within the period of
14 days after the day on which BASI is informed of
the cancellation
Unfortunately, due to the nature of the snowsportindustry, injuries and accidents are not unusualWhere the above doesn’t apply is if there’s a
COVID outbreak prior to the course startingor if an outbound quarantine put in place. If
that happens, we’d try to move the course asa first step but if no joy then we’d cancel thecourse and give you your money back, noworries.

If there’s an inbound quarantine put in placeeither prior to or during the course taking
place which would impact your return travel,
we won’t offer a refund. Technically we canstill run the course, you see, and we have todraw the line somewhere.
D.
If there’s an outbreak during a 4 day course
which has already started, the Trainer will in
the first instance see if they’re able tocomplete 75% of the course. If they can,you’ll get a result just as you would if you’ddone all 4 days. If they can’t however, thensorry, no refunds in that instance and you’ll
need to rebook.

E.

F.

If there’s an outbreak during a 8 day course
which has already started, the Trainer will in
the first instance see if they’re able tocomplete 75% of the course. If they can,you’ll get a result just as you would if you’ddone all 8 days. If they can’t however, then
we’ll give you a 50% refund on your fees
which we feel is a reasonable compromise.
G.
Finally - and this doesn’t matter whether it’s
COVID related or not – if you don’t show up
for a course you’ve booked and haven’t told
us you need to cancel in advance, there will
be no refunds, period.

H.

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which is why you are required to arrange to havesuitable insurance in place to cover for thisunfortunate eventuality. No monies will be
refunded by BASI where your participation on acourse is curtailed as a result of an injury sustained
either before or whilst participating in the course
or for any other reason including without
limitation the need to return home early becauseof a family bereavement. It is therefore essentialthat you have your own insurance to cover you on
your BASI course. This needs to cover the risk ofcancellation and/or curtailment and/or change ofvenue as well as medical and repatriation andthird party liability insurance. It is yourresponsibility to obtain and check that yourinsurance is in place before you attend any course
BASI may incur administration costs whenever acancellation or alteration occurs to a course
booking and BASI reserves the right to levy areasonable fee in connexion therewith.
Cancellations notified to the BASI Office in writing
more than 4 weeks prior to the course start date
will not incur a cancellation fee nor loss of any
deposit provided that the course has not yet been
confirmed
Cancellations notified to the BASI Office in writing
less than 4 weeks prior to the course start date orafter the course has been confirmed (whicheveroccurs first) will result in loss of deposit andliability for the full "balance of payment" for yourcourse booking, save for those scenarios describedin Section 4 Condition H. BASI shall use its
reasonable endeavours to fill the resulting spaceon your course, and if it is successful in doing sothen your payments will be refunded to you once
BASI has received payments from the other party
In the event that, prior to a confirmed course
starting, there is a COVID-19 outbreak which
prevents the course from going ahead or an
outbound quarantine imposed by the country inwhich the course was planned, then BASI will in its
sole discretion in the first instance try to relocate
the course. If we are unable to do so, or if thecourse cannot proceed for these specific reasons,then students will receive either a full refund of
their fees or they can transfer these fees toanother course in the same winter season
In the event that, prior to a confirmed course
starting, there is an inbound quarantine imposedby the country to which the student is returning
after their course or the country referred to intheir registered home address, but otherwise thecourse is able to proceed but the student wishes
to cancel, then no refunds will be payable
I.
There will be no refunds for your non‐attendanceof a course without prior written notice, regardlessof the reason for your non‐attendanceJ.
In the event of cancellation of your course
pursuant to Section 4 Conditions A or Section 3
Condition I, then BASI will refund to you any
monies paid to BASI provided the course has notstarted. BASI shall have no other liability to you
arising from such cancellation
K. In the event that a 5-day course has started andhas to be called off due to a COVID outbreak, then
BASI will first look to see if the 75% rule as
described in Section 3 condition H applies. If theTrainer is unable to issue a full course result as per
Section 3 Condition H then unfortunately, no
refund will be offered and students will need to rebook again
L. In the event that a 10-day course has started andhas to be called off due to a COVID outbreak, then
BASI will first look to see if the 75% rule as
described in Section 3 condition H applies. If theTrainer is unable to issue a full course result as per
Section 3 Condition H, then a 50% refund will beoffered. Depending upon how much progress
through the course has been made, a 5-day resit
may be all which is required; however, BASI
remains the final decision maker in this regard
M. BASI will refund money using the same method
used to make the payment, unless you haveexpressly agreed otherwise. BASI will process therefund due to you as a result of your cancellation
under this Condition without undue delay and, inany case, within the period of 14 days after the
day on which BASI is informed of the cancellation(save that in the case of Section 4 Condition G, therefund will be made 14 calendar days after the dayon which BASI has filled the resulting space). Such
periods shall be extended as necessary where forany reason BASI cannot make the payment to thecard which you used to make the payment

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MORLICH HOUSE
17 THE SQUAREGRANTOWN-ON-SPEY
MORAYSHIRE PH26 3HG
Company Reg. No. SC 278963

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To:

The British Association of Snowsport Instructors Limited
Morlich House, 17 The Square, Grantown‐On-Spey, Morayshire PH26 3HG
Telephone number 01479 861717
Fax number 01479 873657
Email: basi@basi.org.uk

Cancellation statement

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of salefor the supply of the following service [*], Ordered on [*]Name of consumer(s)Address of consumer(s)Signature of consumer(s) (digital
signatures accepted)
Date[*] Delete as appropriate

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MORLICH HOUSE
17 THE SQUAREGRANTOWN-ON-SPEY
MORAYSHIRE PH26 3HG
Company Reg. No. SC 278963

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Section 5: Appeals or Complaints
We hope this section is pretty selfexplanatory. If you want to appeal or formallycomplain about a course or the outcome ofcourse, then head to your Members Area andlook for the appropriate form and procedure.
You’ve got to submit something within 14
days from the end of the course.

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A.

All appeals or formal complaints about a course orcourse results and Trainers must follow theguidelines as outlined in the ‘BASI Feedback &Course Appeals Procedure’ which can be found inthe ‘Policy and Company Documents’ section ofyour Member’s Area. Appeals and formal
complaints must be notified to the BASI Training
Department in writing within 14 days of the end of
the course. In order for an appeal to be processedor if you are seeking compensation as a result of aformal complaint, an Investigation Fee is payable atthe time of appeal. If your appeal or complaint is
upheld by BASI then the full amount of theInvestigation Fee will be refunded.

Section 6: General Conditions
We are only responsible for the thing which
we’ve agreed to provide to you – i.e. thecourse itself. Nothing else is agreed to unless
you’ve got it in writing from us.

A.

All personal data collected in booking thecourse will be used for the purposes of taking
payment, administering and delivering the
BASI course. You are in control of yourcommunications preferences and you canchange these from within your Members
Area.

We are a Scottish limited company and as aresult these Terms & Conditions will begoverned by Scottish law.
B.

C.

D.

E.

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17 THE SQUAREGRANTOWN-ON-SPEY
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BASI shall take reasonable skill and care inproviding your course and, subject thereto, to thefullest extent permitted by law, all warranties,
representations, conditions, terms, undertakingsand representations of any kind whatsoever,whether express or implied, and whether arisingunder statute, common law or otherwise, arehereby excluded. BASI does not exclude liability for
death or personal injury arising through thenegligence of BASI but, subject thereto, if BASI fails
to comply with these Conditions, we are only
responsible for loss or damage you suffer that is aforeseeable result of our breaking this Agreement
or our failing to use reasonable care and skill, but
we are not responsible for any loss or damage thatis not foreseeable. Loss or damage is foreseeable ifeither it is obvious that it will happen or if, at thetime the Agreement was made, both we and you
knew it might happen
No variation to these Conditions shall be binding on
BASI unless agreed in writing and you acknowledge
that these Conditions prevail over and supersede
any written or verbal communication, including(but not limited to) any terms or conditions which
you may seek to apply
If any provision or part-provision of these
Conditions is or becomes invalid, illegal or
unenforceable, then it shall be deemed modified tothe minimum extent necessary to make it valid,
legal and enforceable. A waiver of any right underthese Conditions or law is only effective if it is in
writing and shall not be deemed to be a waiver ofany subsequent breach or default. No failure ordelay in exercising any right or remedy provided
under these Conditions or by law shall constitute a
waiver of that or any other right or remedy. A
person who is not a party to the Agreement
between you and BASI shall not have any rights toenforce its terms
All personal data collected in booking the course
will be used for the purposes of taking payment,
administering and delivering the BASI course. Our
Privacy and Data Protection Policy can be found
here.
These Conditions and the Agreement between you
and BASI shall be governed by and construed in all
respects in accordance with Scottish law and you
irrevocably agree that the Scottish courts shall haveexclusive jurisdiction in respect of any dispute, suit,action, arbitration or proceedings which may arise

out of or in connection with these Conditions or the
Agreement.

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17 THE SQUAREGRANTOWN-ON-SPEY
MORAYSHIRE PH26 3HG
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Section 7: BASI Shop & BASI Promotions Limited
Terms and Conditions for Online Purchases (‘Online Purchase Conditions’)
Please read these Online Purchase Conditions carefully as they set out the terms under which BASI Promotions
Limited makes goods available to you. Please note also that the Website Terms and Conditions of The British
Association of Snowsport Instructors Limited ("BASI") apply equally to BASI Promotions and that any purchases
you make will also be subject to those Website Terms and Conditions.

Technically speaking the company you buy
shop items from is different to the company
you receive training courses from. BASI
Promotions Limited deals with the BASI Shop.

The price you see on the website don’t
include delivery charges, so don’t forget
about that before buying.

Until we’ve taken money from you, we’reunder zero obligation to supply anything.
We’ll check we’re able to supply it before
charging your card.

If you don’t tell us where it’s meant to go or
give us the wrong address and as a result
there are redelivery costs, you’ll be liable forthose.

If you need to cancel, do it at least 48 hours inadvance. If they’ve already arrived, you’ve got
7 days to send them back & if you can’t thenwe might charge you for us to collect them.
Same goes for damage – the “you broke it,
you bought it” rule applies here.

If the good are faulty, there’s no cost to
return them.

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A. Pricing: The prices payable for the items that youorder are clearly set out on the website. Unlessotherwise stated, all prices are quoted inclusive of
any VAT payable; however, prices do not include any
delivery charges. BASI Promotions reserves the rightto change prices at no notice and the price quoted
on the website at the time when the order is made,will apply. Please Note: BASI Manuals and Instructor
badges do not attract VAT
B. Availability: The BASI Promotions product list is
subject to availability. However, if for any reason
we are unable to supply a particular item, we will
notify you as soon as possible
C. Contract: Authority for the payment of any goods
ordered must be given at the time of the order.
However, BASI Promotions will be under noobligation to supply those goods until payment has
been authorised by your bank or credit card
provider. At any point up until then, BASI
Promotions may decline to supply the goods to you
without giving any reason. Payment for your order
will be taken once a delivery date has been
confirmed. If for any reason the goods cannot be
supplied at that stage, then payment will be
refunded in full
D. Delivery: Delivery will be made to the address
specified by you. Please note that we do not hold astock of all of our products and delivery times are
dependent on delivery from suppliers. We will
provide an estimated delivery time once the orderis completed. If in the event that an order isdelivered to an incorrect address given by you, andthat order is returned to us, then you will be liable
for any fees associated with redelivery.
E. Cancellation: If you wish to cancel your order we
ask that you advise us at least 48 hours before yourplanned delivery date and you will receive a fullrefund. Where the goods have been delivered toyou, you may return them for up to 7 working days
after the date of delivery in line with the distanceselling directive. We reserve the right to charge you
to collect the goods and to charge you for any

Make sure your system is updated; we only
accept browsers with SSL technology. This is
in your interests as much as ours.

Our liability to you will be no higher than thevalue of what you’ve ordered.

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damage that may have occurred whilst the goods
have been in your possession. All cancellations
must be processed in writing. For further
information and charges please see section F(returns). This does not affect your statutory rights
F. Returns: If goods are faulty you may return them
free of charge by calling 01479 861 717, once
confirmation has been received from the
manufacturer. If you do decide to return the goods
to us for any other reason you will be responsible
for the postage and packing relating to the return.
Refunds can only be made by the same method
used for the purchase. If for any reason you needto return an item within 7 working days of receiving
the delivery, please call the BASI customer helpline(Tel: 01479 780010) and advise a member of ourteam that you wish to return the product and thereason for the return. We will then agree for the
goods to be returned. Under the terms of the
distance selling directive you as the customer havea duty of care for the goods whilst they are in yourpossession. If goods are damaged by you andsubsequently returned, you will be charged for any
repairs required to return the goods to their
original condition. Please be aware that where
repair is not economically viable no refund will bemade. Your statutory rights are not affected
G. Orders & Payment: We accept internet orders only
from Web browsers that permit communication
through Secure Socket Layer (SSL) technology, forexample, 3.0 version or higher of Explorer andversions 3.02 or higher of Netscape. This means
you cannot inadvertently place an order through an
unsecured connection. You can pay with any
Switch, Maestro, Delta, MasterCard or Visa cards.
Your payment card details will be encrypted tominimise the possibility of unauthorised access ordisclosure. Authority for payment must be given at
the time of order. You will be charged for items
once stock availability has been confirmed. Please
Note: payments are not handled by BASI
Promotions but by a third party whose terms andconditions will apply
H. Liability: Our liability to you in respect of an ordershall be limited to the value of that order (to thefullest extent permitted by law), and we shall not
be liable to you for any economic loss, loss of
profit, loss of revenue, loss of business, wasted
expenditure, depletion of goodwill, loss of privacy
or loss of data or any other claims for indirect,
consequential, special or punitive compensation

I.

J.

K.

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whatsoever howsoever caused including, without
limitation, as a result of our negligence, which may
arise out of or in connection with an order. For the
avoidance of doubt nothing in these Online
Purchase Conditions shall exclude our liability inrespect of death or personal injury caused by our
negligence
Promotions: We offer periodical promotions toenable you to buy certain goods and pay for themat a later date. The full terms and conditions forthese promotions will be supplied to you prior to
any goods being shipped. You will be asked to sign
and return a form to confirm you have received
and agree to these terms.
General: These Online Purchase Conditions shall begoverned by and construed in accordance with thelaws of Scotland and any disputes arising underthem shall be subject to the jurisdiction of theScottish courts. Should any of the provisions, orpart of a provision, contained in these Online
Purchase Conditions be found to be, in whole or inpart, either unlawful or void or for any otherreason unenforceable, then that provision or partof a provision shall be deemed severable and shallnot affect the validity or enforceability of any othersuch provision(s) or part(s) of such provision(s)Customer Services: If you have an order query,
please email marketing@basi.org.uk or call us on
01479 780010. Please Note: telephone calls may berecorded for training and quality purposes
BASI Promotions Limited
Morlich House
17 The Square
Grantown-on-Spey
Moray-shire PH26 3HG
Company registration number: SC194930
VAT registration number: 734 8695 89