Conditions of Enrolment Page 1 of 4.
ENROLLING
1.

By making a booking with Nacel English School London you agree to the terms and conditions as set out below. Unless specifically agreed in writing,these conditions have precedence over any other communications.

2. A place can be reserved on a course by completing an enrolment form and returning it by e-mail or completing the form online on our website,
together with the booking deposit of £200 plus registration fee, which will go towards the cost of the course.
2a. Full payment for the course must be received at least 14 working days before the start of the course. No programme will start until the school is inreceipt of all fees.
3. For students requiring a student visa to the UK, the course fees must be paid in full before we issue any documentation to support the student visa
application. Visa letters will not be issued unless students have paid the course fees in full.
4. Students are required to present their passport, of which we will retain a copy. Students are also required to provide the school with accurate andfull contact details. It is the responsibility of the student to immediately inform the school of any changes to their contact details both in the UK andabroad.

PAYMENT
5. International payments can also be easily made using our international payments platform: WU® GlobalPay for Students
https://student.globalpay.wu.com/geo-buyer/nesl#!/An easy to use online payment service which allows students, parents and sponsors to:a Avoid fees and international foreign exchange charges from the bankb Make payments online, by bank transfer or in person using a wide range of payment options availablec Track payments online, via SMS text or by contacting Student Support.
d Have peace of mind that payments are received in full by Nacel English School London

5a. Methods of Payment: Bank Transfer; Credit card; Debit card
It is imperative that the name of the student and the relevant invoice number is clearly stated on the bank transfer documentation. Payment must
include both parties’ bank charges and transfer costs . Please add £20 if paying by bank transfer.
All credit card transactions are subject to a 3% office administration charge.
Debit cards are subjected to 1.5% office administration charge.

CANCELLING YOUR COURSE
6. Cancellation for students NOT requiring Visa / Leave to enter the UK must be received in writing (e-mail or registered post).
Course refunds depend on the amount of notice given and are specified below:
At least 15 days before the start of the course

deposit (£200, plus registration fee) is non refundable

14 days or less before the start of the course

25% of course fee, (minimum £200, plus registration fee) is non refundable

10 days or less before the start of the course

50% of course fee, (minimum £200, plus registration fee) is non refundable

7 days or less before the start of the course

100% is non refundable

Cancellations received at the weekend, during public holidays or Christmas School Holidays will be considered to commence the next working day.
7. Cancellation for students requiring Visa / Leave to enter the UK: Refunds are not granted except when the visa application has been unsuccessful.
7a. Cancellation due to Visa Refusals: If the visa application is refused, providing we receive the full official documentation from the British Embassy,
including the last page with the signature of the clearance officer & date of refusal, we will refund the student in full with the exception of £260
administration fee (for students that have been issued with a CAS an additional £380 administration fee will be charged – the CAS fee if nonrefundable). The course registration fee is non-refundable. All bank charges incurred are to be paid by the student. Refunds will only be considered if
applied for before the starting date of the course and within a maximum of 12 weeks of the Visa refusal date.
Please note that, for students who require a visa to the UK, once documentation has been issued to support their visa application, no refund will begiven without official documentation confirming that the application has been successful.
Students that request the school to issue documentation to support their visa application, and then consequently do not apply for a visa will not be
granted a refund once documentation has been issued to support their visa application to the UK.

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Conditions of Enrolment Page 2 of 4.
8. Course refunds (including all fees) may take between 3-5 weeks to process once full documentation has been received. Refunds cannot be processeduntil the School is in receipt of all monies owed. Refunds are made to the person or organisation that made the initial payment. Our responsibility is
only to refund that person or organisation that made the payment.
9. Once the course has started, fees are NOT refundable or transferable.
10. Courier (DHL/FedEx) fees or any other used fees (e.g. insurance, airport transfers) are non-refundable.

ACCOMMODATION AND CANCELLING ACCOMMODATION
Homestay:
11. Accommodation fees are payable in advance. The School has to be in receipt of all monies at least 4 weeks before the start of the course.
12. Minimum stay: 1 week
13. Age: 16+ (for closed groups accompanied by a group leader 12+)
14. Cancellations before Arrival: Once accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur a penalty
depending on notice given, and are speciﬁed below:• 4 weeks or more prior to arrival: 1 week stay + the £55 accommodation placement fee• 8 working days to 4 weeks prior to arrival: £260 cancellation fee + the £55 accommodation placement fee• 0 – 7 days prior to arrival: 2 weeks stay cancellation fee (or full stay if booked less than 2 weeks) + the £55 accommodation placement fee
15. Cancellations after Arrival: If accommodation is cancelled after arrival, a minimum of 2 weeks’ notice is required in writing. An administration
cancellation fee of £260 will still apply. The accommodation placement fee of £55 is non-refundable.
15a. Students need to leave the accommodation on the same day of the week on which they arrived. Students that cancel and leave their accommodation
early will be charged at the weekly rate according to the number of weeks they stayed, not the weekly rate that they booked if the two rates aredifferent.
16. No exceptions can be made, including medical or family emergencies.
Students are advised to purchase a travel insurance policy that covers course and accommodation cancellation.
Residential, Shared Houses, Serviced Apartments, Hotel:
17. Accommodation fees are payable in advance. The School has to be in receipt of all monies at least 4 weeks before the start of the course.
18. We will check the availability of the accommodation at the time of booking, but it can only be guaranteed once full payment has been received and weissue the accommodation re-confirmation letter.
To avoid unnecessary costs to the student, we recommend that re-confirmation of the residential accommodation is issued only once the visa to the
UK has been granted and the arrival flight details have been received. Alternative accommodation, such as host family, another residential hall, or arefund will be offered to the student in case the residential accommodation originally chosen is no longer available for the dates requested. In thiscase, if payment has been received, we will do our best to hold the accommodation for as long as possible. All bookings are subject to availability at
the time of confirmation.
19. The Halls of Residence charge by the full week (7 nights), i.e. Saturday-Saturday, Sunday-Sunday. As stays must be from weekend to weekend,
additional nights which extend beyond a Sunday night cannot be pro-rated and will be rounded up to the next full week.
Students are liable for any damage that they cause to their accommodation. A refundable deposit may be asked by the residence (normally £250).
20. All students will have to follow their accommodation’s specific rules and are subjected to the terms and conditions of the accommodation
provider. Residential Accommodation is not directly provided by Nacel English School London. We do not own or operate any of the residential
accommodation. We only book the accommodation on behalf of the student and cannot be responsible for any third party providers.
We cannot be held liable for any damages, claims, liabilities, costs, losses (including indirect and consequential losses) or accidents incurred or
suffered by students or to their property. Heath and Travel Insurance must be taken out by all students.
21. Relocating Students at the Request of a Residence.
In the case of a residence requesting that a student be relocated as a result of the student’s behaviour being deemed “unacceptable” or due to theincompatibility of the student with others in the accommodation, Nacel English School London will do its best to relocate the student to a suitablesimilar accommodation, subject to availability. Should similar accommodation not be available, the School will relocate the student to the nearest
alternative accommodation. The School will not be held responsible, financially or otherwise, for any inconvenience caused to a student as a result of
relocation for reasons of “unacceptable behaviour” or compatibility, nor will the residence be liable to pay for any expenses (e.g. transportation costs
incurred as a result of such a move being necessary).
22. Students are expected to comply with the accommodation’s rules and regulations; behaviour deemed unsatisfactory will result in accommodation
being terminated and no refund granted.
23. All students have to ensure that they thoroughly understand what to expect, what is expected of them and what is not acceptable behaviour. If a
student has any queries regarding the residential accommodation or what is expected of them or their behavior, they must ask for clarification.
24. For group bookings additional terms and conditions may apply.
25. Residential rates are valid until 31st August 2022 and may be subject to change without notice. Please check the Price List.
26. Students may have to present their passport (or valid ID) on arrival at the residence and the residence may keep a copy.
27. Student Shared House - ICG House North Finchley
27a. Minimum stay: 2 weeks
27b. Age: 18+ (students aged 16 and 17 may be accepted if accompanied by a responsible adult)
27c. Cancellations before Arrival: Once Residential accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur apenalty depending on notice given, and are speciﬁed below:• More than 4 weeks prior to arrival: The £55 accommodation placement fee• 8 working days to 4 weeks prior to arrival: 2-week stay + the £55 accommodation placement fee• 0 – 7 days prior to arrival: 4-week stay (or full stay if booked less than 4 weeks) + the £55 accommodation placement fee
27d. Cancellations after Arrival: If accommodation is cancelled after arrival, a minimum of 4 weeks’ notice is required otherwise there will be a penalty
charge of 4 weeks’ stay (or full remaining stay if less than 4 weeks). The accommodation placement fee of £55 is non-refundable.

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Conditions of Enrolment Page 3 of 4.
28. Student Shared House – Lady Margaret – Kentish Town
28a. Minimum stay: 8 weeks
28b. Age: 18+
28c. Cancellations before Arrival: Once the accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur a penalty
depending on notice given, and are speciﬁed below:• 4 weeks or more prior to arrival: The £55 accommodation placement fee• Less than 4 weeks prior to arrival: 4-week stay + the £55 accommodation placement fee
28d. Cancellations after Arrival: If accommodation is cancelled after arrival, a minimum of 4 weeks’ notice is required otherwise there will be a penalty
charge of 4 weeks’ stay (or full remaining stay if less than 4 weeks left). The accommodation placement fee of £55 is non-refundable.
29. Residence: AXO Camden
29a. Minimum stay: 4 week
29b. Age: 18+
29c. Cancellations before Arrival: Once Residential accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur apenalty depending on notice given, and are speciﬁed below:• 2 weeks or more before the accommodation start date: The £55 accommodation placement fee• Less than 2 weeks prior to the accommodation start date: 2- week stay + the £55 accommodation placement fee
29d. Cancellations after Arrival: If accommodation is cancelled after arrival, a minimum 4 weeks’ notice period is required otherwise a 4-weekcancellation fee will be charged (or full remaining stay if less than 4 weeks left). The £55 accommodation placement fee is non-refundable.
30. Residence: The Stay Club - Kentish Town, King’s Cross Residence, Scape Shoredich Residence
30a. Minimum stay: 1 week
30b. Age: 18+ (At the Stay Club-Camden students age 16 and 17 are accepted if accompanied by a responsible adult)
30c. Cancellations before Arrival: Once Residential accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur apenalty depending on notice given, and are speciﬁed below:• 4 weeks or more prior to the accommodation start date: The £55 accommodation placement fee• Less than 4 weeks prior the accommodation start date: The £55 accommodation placement fee + £48 bedding pack fee + 4-week accommodationfee (or full stay if booked less than 4 weeks).
30d. Cancellations after Arrival: The £55 accommodation placement fee + £48 bedding pack fee + 4-week accommodation fee (or full remaining stay if
less than 4 weeks left). Optional Bathroom and Kitchen Packs are non-refundable. Students can take the packs home if wished.
31. Local Serviced Apartments
31a. Minimum stay: 1 week
31b. Age: 18+ (At the Stay Club-Camden students age 16 and 17 are accepted if accompanied by a responsible adult)
31c. Cancellations before Arrival: Once the accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur a penalty
depending on notice given, and are speciﬁed below:• 14 days prior to arrival: The £55 accommodation placement fee is non refundable• 13 - 8 days prior to arrival: £250 cancellation fee (the £55 accommodation placement fee is non-refundable)• 0 – 7 days prior to arrival: 1 week’s rent (the £55 accommodation placement fee is non-refundable)
31d. Cancellations after Arrival: If accommodation is cancelled after arrival, there will be a minimum of 1 week notice-period or a cancellation fee of 1
week rent will be charged. The £55 accommodation placement fee is non-refundable.
32. Hotel / Local Guest House - Glenlyn
32a. Minimum stay: 1 night
32b. Age: 18+ (children accepted if accompanied by a responsible adult)
32c. Cancellations before Arrival: Once the hotel accommodation is conﬁrmed by us, cancellation, postponement or curtailment of stay will incur apenalty depending on notice given, and are speciﬁed below:• More than 2 working day prior to arrival: The £55 accommodation placement fee• Less than 2 working days before arrival: 1 night charge (the £55 accommodation placement fee is non-refundable)
32d. Cancellations after Arrival: If accommodation is cancelled after arrival, there will be a minimum 2 night’s notice period or a penalty charge of 2nights will be charged. For reservations over 4 weeks there will be a minimum 7 night’s notice period or a penalty charge of 7 nights will be charged.
FOR ALL ACCOMMODATIONS AVAILABLE THE FOLLOWING APPLY:
33. Accommodation refunds (after arrival) and where granted may take between 3 – 5 weeks to process once full documentation has been
received. Refunds cannot be processed until the School is in receipt of all monies owed. Refunds can only be given once the student has left theaccommodation.
34. Students are liable for any damage that they cause at their accommodation.
35. Students are expected to respect their host family or any other accommodation; any behaviour deemed unsatisfactory may result in accommodation
being terminated and no refund being granted.
36. Cancellations: Cancellation of a booking cannot be accepted unless received in writing (e-mail). It will take effect from the 1st working day received byNacel English School London (the school is closed at weekends, bank holidays and 2 weeks during the Christmas holidays).
37. Nacel English School London may, at our discretion, assist a student who may get into a dispute with an accommodation provider. However, we shallnot thereby be liable or become liable in any way in connection with such matter.

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38. Nacel English School London cannot be held liable for any damages, claims, liabilities, costs, losses (including indirect and consequential losses) or
accidents incurred or suffered by students or to their property. Heath and Travel Insurance should be taken out by all students.

STUDENTS UNDER 18
39. The parents/guardian of the student must complete a Child Guardian Consent form prior to student’s arrival.
40. Students under 18 years, without a guardian in the UK, must stay with a host family.

HOLIDAYS
41. We are closed on British Public Holidays. There are no discounts, refunds or credits given on tuition fees for courses that include public holidays.
42. The following details the weeks of study authorised maximum holidays:
Up to 4 weeksNone

5 - 11 weeks

1 week12 - 23 weeks

2 weeks

24 - 35 weeks

4 weeks

36 - 49 weeks

12 weeks

Please note that the School reserves the right to refuse requests for holidays.
We close for Christmas holidays for 2 weeks. These two weeks must form part of theholiday entitlement. Students must always check their course timetable before enrolling.
We must receive 2 weeks’ notice in writing for holiday requests (3 weeks’ holiday
maximum per term).

ATTENDANCE
43. Students are expected to attend all their lessons. Any absence should normally be only for illness or authorised holidays. It is the responsibility of thestudent to inform the School of illness or other reasons for absence immediately. Students with continually poor attendance may be removed from theregister.
44. Course extensions or refunds will not be given for absence due to illness or any other reasons.
44a. Students who are absent for more than ten consecutive days and who fail to contact the School, may be removed from the register.
44b. Any student who has been issued with a CAS and obtained a Student Visa must comply with the regulations laid down by the UK Visas andImmigration. Please note that the UK Visas and Immigration treats unauthorised absence of 10 consecutive days from School as a failure to comply
with the requirements of their Student Visa. This will result in a withdrawal of the student’s right to remain in the UK. The School is required to report
this absence to the UKVI.
45. Students have a responsibility to arrive punctually. Late arrivals are very disruptive to classes and entry is at the discretion of the School. Persistentlateness without good reason may result in expulsion. In this instance no refund will be given.
46. To cancel or re-arrange a one-to-one lesson, students must give 24 hours’ notice. No refund or re-arrangement will be given for non-attended classes
or when less than 24 hours’ notice is given.

TIMETABLING
47. The School reserves the right to rotate teachers or appoint new ones; change times or rooms and combine classes if necessary.

COMPLAINTS
48. Queries and complaints should be brought to our attention immediately in order for us to deal with them. Complaints received after the course has
finished cannot be considered.

MARKETING
49. Photographs of students may be used in the School’s promotional and publicity material unless the student specifically objects when photographs aretaken. The copyright to all photographs shall belong to the School.
50. All prices and details in marketing material and on the website are accurate at the time of publication and presented in good faith. However, they are
subject to alteration without notice. The School also reserves the right to alter programmes in any way we see appropriate.

INSURANCE
51. Students should arrange full insurance cover before departure from their home country. It is the students’ responsibility to ensure they are adequately
insured.
52. Nacel English School London does not accept liability in case of illness, accident, loss or damage to personal effects or property.

EXPULSION FROM SCHOOL
53. Nacel English School London reserves the right to terminate the course of any student whose behaviour is judged to be unsatisfactory, without arefund. The management’s decision is final.
54. Students are liable for any damage they cause while attending the School.
55. Students’ statutory rights are not affected by the above conditions. This Agreement is governed by English Law.

COVID-19 DEFFERRAL AND CANCELLATION
56. Please refer to our Covid-19 Deferral and Cancellation Policy
All services are subject to availability and may change without noticeAll students must abide by the Nacel English School London Terms and Conditions
I have read, understood and agree to the Nacel English School London Conditions of Enrolment as laid out in the above four pages.

Name ................................................................. Signed................................................................. Date .....................................
(BLOCK CAPITALS) (if under 18, parent or guardian must sign)

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