Remote Service Support

PanaConnect

Advanced troubleshooting for flow meters
PanaConnect is a state-of-the-art device equipped withcellular connectivity capabilities, specifically designed
to enhance field troubleshooting and minimize the needfor on-site personnel. This device offers functionality thatenables remote diagnostic and service support while
greatly reducing impact on site operations.
•	
Remote connectivity - PanaConnect provides
seamless remote connectivity, allowing for real-timetroubleshooting, system monitoring, and virtual service
support. This can reduce the need for frequent on-sitevisits and the associated costs.
•	Advanced diagnostics - PanaConnect incorporates
advanced diagnostic and reference capabilities, allowing
for quick identification and analysis of issues. It empowers
the customer to proactively address problems, tominimize service disruptions, and to maximize
operational efficiency.

•	
Cost savings - By utilizing PanaConnect, the customer’s
reliance on field personnel is reduced, leading tosubstantial cost savings on travel, accommodations,and associated logistics.
•	
Device deployment - The Panametrics Service Teamwill oversee the deployment of PanaConnect and its
interface with your installed Panametrics hardware. All
necessary training and documentation will be provided
to facilitate a smooth service event.
•	Technical support - Remote assistance, troubleshooting
guidance, and software updates will be provided
by the Panametrics Service Team to ensure optimal
performance of your installed Panametrics flow meter.

Frequently asked questions
Which meters can use PanaConnect?
Any Panametrics-based flow meter that is designed forPanaview or the Vitality interface.
How will PanaConnect be transported?
The Panametrics Service Team will contract with a local
courier to support PanaConnect logistics.
What are the cellular limitations?
In the United States, PanaConnect can be used anywhere
there is an AT&T or Verizon data signal. It can be used
globally in countries with AT&T reciprocal service.
What is necessary from the end user?
The end user’s technician will need to connect thecommunication cables and power cable (for long duration
service events that will exceed the unit's battery life). A hot
work permit will be needed, as our installed electronics will
be open to the atmosphere. If certain conditions are found,the Panametrics Service Team may direct specific physicalequipment manipulations.
What can be accomplished through PanaConnect?
The Panametrics Service Team can diagnose virtually any
problem up to the point where the transducers need tobe physically tested. Any known programming issue canbe corrected, and transient events not easily captured bycustomer outputs can be monitored.
How can I get PanaConnect on site?
Various service models are available for one-time reactive orcontractual mobilizations from a Panametrics Service Center,as well as contractual leases where the unit can reside atyour facility. To learn more about how to have PanaConnect
mobilized for use at your site, scan the QR code shown below
to place a request with the Panametrics Services Team, ordiscuss with your Sales partner.

Scan the QR code
to learn more.

Copyright 2024 Baker Hughes Company. This material contains one or more registeredtrademarks of Baker Hughes Company and its subsidiaries in one or more countries. All
third-party product and company names are trademarks of their respective holders.
BHYA-23009
02/2024

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