CUSTOMER SUCCESS: DAIRYCHEM

Whey ahead of the curve:
DairyChem reduces labelingerrors by 96% with BarTender®

BarTender integrates with Blend ERP and Netsuite tosimplify label printing across all product lines to any
manufacturing site.
CRITICAL CHALLENGES:► Siloed database required large
amount of memory recall for label
data entry► Manual inputs and processes caused
in data mismatch and labeling errors► New customer order intake process
and new label template workflow
was cumbersome► Product-specific GHS regulation
label compliance
BARTENDER BENEFITS:► Reduced total labeling errors by 96%
saving human capital and increasing
overall productivity► Label printing in 2 clicks byintegrating BarTender with BlendERP and Netsuite► All labels could be printed remotely
to other locations anytime.
► GHS compliant dynamically printed
label content for every productFounded in 1993 and based in Fisher, Indiana, DairyChem excels as an innovative
leader in the natural dairy flavor market. Specializing in custom solutions, thecompany caters to a broad spectrum of food products, from traditional dairy todiverse applications in sauces, soups, and snacks. Dairy flavoring is used to restore
flavor that is typically lost in reduced fat foods. In addition to adding flavoring,
the flavoring offers a cost-reductive alternative to dairy products while increasing
mouth feel. DairyChem’s commitment to quality, customer-centric productdevelopment, and efficient service has established them as a trusted partner in thefood and beverage industry.

Challenge: Labeling errors and manual processes affect thebottom line
With 21 years at DairyChem, Kyle Hunt leads the company as Vice Presidentof Operations. His top challenge and responsibility revolve around production
scheduling and ensuring accurate labeling on all products. A substantial portion of
his role involved handling manual processes with the former Label Matrix labelingsystem, which often required extensive manual data entry and even memory recall
for customer numbers, product codes, expiration dates, and lot codes. The manualsystem contributed to about 5-6 labeling errors per week or 286 labeling errors per
year, causing significant disruptions in shipping and forcing product relabeling. Eachmislabel led to resource-intensive rework of 400-500 pails of product a week. The
adoption of GHS standardization in 2012 further complicated these tasks, which
required detailed pictograms and warning labels on products. This shift in industry
compliance and product labeling requirements demanded updates to DairyChem’sinternal processes, safety data sheets, and all labels.
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CUSTOMER SUCCESS: DAIRYCHEM

Solution: Data integration automates label printing withtwo clicks
Over the past decade, DairyChem has undergone a remarkable digitaltransformation, transitioning from manual labeling processes to leveraging advanced
integrations and automations with BarTender. This evolution culminated in the
integration of comprehensive systems designed to simplify and optimize their entire
labeling operations. At the heart of this transformation is BarTender Enterprise,allowing for any label printing to be done in just two clicks by any print operator to
any location. “What you see is what you get – what you see on the template, youdrop it in there, change how it’s displayed, and print. It’s predictable,” says Kyle Hunt.
This streamlined process not only eliminates the need to manually recall customer
information but has also led to a remarkable 96% reduction in labeling errors.
With every new customer, DairyChem embraced their unique needs andrequirements that they brought. Each customer had unique specifications fortheir labels, ranging from essential details like lot numbers, expiration dates,
manufacturing dates, to more specialized requirements such as QR codes, barcodes,
and even personalized corporate logos. By using BarTender’s template-based
approach, DairyChem was able to seamlessly integrate all of the necessary data andload them into a label template for on-demand label printing. This process sped up
the order intake process which allowed the teams to fulfill more orders per day. The
increased efficiency in order fulfillment allowed DairyChem to increase their revenue
and expand operations to more locations.
With the help of Rick Schilling, President of Integrated Productivity Systems,LLC (IPSi) and his team, the DairyChem team integrated their Blend ERP systemwith their NetSuite environment to enhance the overall user functionality within
the platform. This sophisticated integration system empowers floor workers toefficiently generate labels anytime they need it. With a few simple clicks, they can
select labels and immediately print them at the desired printer, while also including
address labels for customer pallets. This two-labels-in-one-process increased overall
label operational efficiency and has allowed DairyChem to build upon their leanmanufacturing process.

Americas:
Sales@SeagullScientific.com+1 425 641 1408

www.SeagullScientific.com

EMEA:
EMEASales@SeagullScientific.com+34 91 198 4600

Dairy Chem labels before GHS regulations wereintroduced. Labels for each product, for every
packaging configuration, and for weights shown inboth pounds and kilos.

Updated GHS compliant labels designed and printed
with BarTender with content, statement, ingredients all
dynamically printed based on product.

“BarTender is user-friendly – I’m neverworried that something will go wrong.
It’s very straightforward, very direct.
Once you learn a handful of things
it can help quicken the process ofgetting the labels created.”
Kyle Hunt
Vice President of OperationsAPAC:
AsiaSales@SeagullScientific.com+886 70 1018 4700

Japan:
JapanSales@SeagullScientific.com+81 3 4567 0091

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