Switch on intelligence.

Drive brand relevance and customer
loyalty with the Utilities Accelerator.

#FutureReadyNow

High-impact CX at lower cost
Regulation has traditionally protected utilities companies from market threats,
but new players are now entering the fray. To keep customers close, utilities
providers must differentiate with relevant, meaningful brand experiences while
reducing the high costs associated with service calls.
“Technology is enabling new entrants, and utilities need to better
deliver experiences that customers value and regulators reward.
The cost of delay or failure is a steady decline in customer base.”- Forrester, “Creating the CX-Centric Utility”, Matthew Guarini, April 2018

To provide a personal andrewarding brand experience
to customers, you must:• Demonstrate that you understand them with only
hyper-relevant content and offers.

Pay bills• Offer a consistent experience from anywhereand everywhere.
• Enable greener consumption by providing
personalized usage overviews and recommendations to reduce waste, and by proactively
offering energy-saving devices.
• Empower them with convenient self-service.

Accelerate your CX revolution

By combining human-centric design with technology, Avanade offers utilities providers a digital
experience solution that engages customers andimproves business outcomes.

Get started today.

Live outage updates

Deliver future-ready experiences now
Together we can create the experiences your customers expect, at a speed
that helps you achieve your business goals. Our utilities UtilX Accelerator
can help you:Engage Create personalized experiencesthat increase customer satisfaction.

Empower Stand up self-service features
such as bill pay, stop-start services andusage reports.

Communicate Keep customers up todate with outage updates and othertimely alerts on web and mobile channels.

Refresh Optimize experiences fast to
stay on top of market trends and evolving
customer needs.

Making an impact in energy and utilities
These client success stories are just the beginning.

Energy inaction.®
We helped AGL gain:

We helped Tokyo Gas achieve:•

29% increase in mobile conversions•

3X increase in online visits•

47% increase in click-throughs to energy plans•

600% increase in membership•

Sitecore Experience Awards: Best Customer
Experience and Best Azure site•Sitecore Ultimate Experience Award:
Asia winnerCase study: www.avanade.com/agl

Case study: www.avanade.com/tokyo-gas

Our deep expertise
We blend creativity, innovation and technology to deliver customer experiencesthat drive value. And we can do it consistently, at scale and across every brandtouchpoint and channel.

We have:•More than 250 digital marketing clients in 21 countries•

Provided ongoing support for 100+ global clients with
Digital Marketing Managed Services•

Won 25 Sitecore Experience Awards, in partnership withour clients, in the last six years•

Over 750 UX professionals and 38 LUMA HumanCentered Design practitioners•

11 Sitecore MVPs and 1,300 trained Sitecore specialists•

3,500 analytics professionals and 4,200 businessexcellence and automation experts

Ready to energize your customers?
Watch our video foran overview.

Contact us to schedulea UtilX Accelerator demo.

About Avanade
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft
ecosystem. With 38,000 professionals in 25 countries, we are the power behind the Accenture Microsoft Business Group, helping companies
to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Majority ownedby Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com©2020 Avanade Inc. All rights reserved. The Avanade name and logo are registered trademarks in the U.S. and other countries.
Other brand and product names are trademarks of their respective owners.