BOOKING CONDITIONS
Please read this document before you complete our booking as it provides important information about
your booking and your rental, including what to bring with you when you pick up the vehicle and yourresponsibilities.
Please also read the General Conditions of Rental (“General Conditions”), Location Specific Conditions(“Location Conditions”) and your Rental Agreement. Your Rental Agreement is based on the terms andconditions contained in the General Conditions and the Location Conditions and will be provided to you at thetime you pick up the vehicle.
You should carefully read the Rental Agreement provided at time of pick-up as it might either contain additional
location specific terms and conditions or may differ from the General Conditions supplied during the booking
process. We recommend you pay particular attention to the sections on ‘Accidents, Theft and Damage, and‘Waivers’.

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Please note that we have very recently (October 2022) made updates to the General Conditions andLocation Conditions to reflect the introduction of Battery Electric Vehicles (BEV’s) to our fleet. If you
are making a booking for an electric vehicle, we would strongly recommend you familiarise yourself
with the recent changes relating to the need to return these vehicles with no less than 70% battery
charge or the same % battery charge as it had at time of pick-up (as failure to do this will result in us
charging an additional fee - please see the Location Conditions for further details),
By making a booking/entering into the Rental Agreement, you expressly agree that we canrecover the additional charges set out in the Location Conditions relating to electricity recharge(and other similar charges such as refuel costs).

It is important to us that you enjoy your rental experience and that you have all the information you need. It mighttake you a little time now but it could save you time later.

1. Making a booking
A booking allows you to reserve a vehicle and optional extras for ‘pick-up’ at a particular time, date and locationand for the agreed rental period. You must meet our Rental Requirements. You must agree and sign the
Rental Agreement, unless you are an Avis Preferred member and have opted in to the master rental agreement.
Avis Preferred members who have opted in to the master rental agreement will have agreed to the rental terms
and conditions at the time when you signed up to Avis Preferred. Nevertheless, even Avis Preferred members
will be required to sign the Rental Agreement where legal requirements require that a local rental agreement isconcluded, where you have not opted in to the master rental agreement or where your rental is at a location that
does not offer the Avis Preferred service.

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The Rental Agreement is governed by the law of the country where you pick-up the vehicle and isformed between you and the vehicle rental provider at the time of pick-up, if you meet all the Rental
Requirements. The vehicle rental provider will be a member, agent or representative of the Avis Rent A
Car System. This booking IS NOT a Rental Agreement.

By making a booking you agree to be provided with a copy of these booking terms, the General Conditions andthe Location Conditions electronically using the email address you have provided.

2. ‘Pay now’ and ‘pay at location’ bookings
With ‘Pay Now’ bookings, you pay for the rental period and any optional extras when you book. Not all optional
extras are capable of being pre-paid. Optional extra’s that cannot be pre-paid at time of booking is subject to‘Pay at Location’ terms. Any optional extra’s that have been pre-booked but that cannot be pre-paid will be
designated as ‘Pay at Location’ and the conditions regarding ‘Pay at Location’ will apply.

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You must pay a cancellation fee if you cancel your booking. You must pay a cancellation fee if
we cancel your booking because you failed to meet the Rental Requirements. You must pay a fee if
you do not cancel your booking and you fail to show-up. We call this a non- cancellation fee.
The non-cancellation fee could equal the full amount of your booking. Please see the ‘Cancellations’section for details.

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A booking contract will form between you and Avis Finance Company Limited when you agree
to the booking terms and give us permission to debit your payment card for the ‘Pay Now’ amountand to keep the value of the cancellation fee or non-cancellation fee if this applies. This happens
when you.
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Click the ‘Pay Now’ button when booking online or using the mobile app or•Provide your payment details and ask to, or agree to ‘Pay Now’ when using any other method(e.g. over the telephone)

The laws of England and Wales apply to this booking.
With ‘Pay at Location’ bookings you request a vehicle now but pay for it at the agreed pick-up location.
‘Pay at Location’ prices may be less competitive than ‘Pay Now’ prices. You must pay a fee if you do not cancel
your booking and your fail to show-up. We call this a non-cancellation fee. Please see the ‘Cancellations’section for details.

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You agree to the booking terms and give the vehicle rental provider permission to debit your payment
card for the value of the non-cancellation fee, when you (i) click the ‘Pay at Location’ button whenbooking online or using the mobile app or (ii) provide your payment details and ask to, or agree to ‘Pay
at Location’ when using any other method (e.g. over the telephone).
The law of the country in which vehicle rental provider is resident applies to this booking.

CONTACT US: For ‘Pay Now’ bookings, Avis Finance Company Limited can be contacted by writing to Avis
Budget House, Park Road, Bracknell, Berkshire, RG12 2EW, United Kingdom or by contacting Reservations (seebelow). For ‘Pay at Location’ bookings, the vehicle rental provider is the person named on your review yourbooking page and on your email confirmation. Alternatively, please contact Reservations.

3. Changing your booking – All booking types
You may change your booking (whether a ‘Pay Now’ or ‘Pay at Location’ booking) any time before the day you
are due to pick-up the vehicle by calling Reservations or managing your booking online (if available). You may
be able to change your booking on the pick-up day, but you will need to check with Reservations.
We will send you a revised booking confirmation email confirming your new booking details and new amount paid
to the email address you provided.

All change requests will be subject to availability and may result in a price change, as the revisedbooking will be at prices available at the date of the change. If the ‘Pay Now’ amount at the end of thebooking is:!

•More than the amount you paid us, you must pay the balance•Less than the amount you paid us then no refund will be given. However, if you wish to buy
optional extras when you collect the vehicle, you may use the difference towards the cost ofthese optional extras.

There is no charge for making a change. However, if the change has the same effect as acancellation, you may be charged a cancellation fee. You may be entitled to a refund if you havemade a new booking. Please contact Customer Services for more information.
If you originally made a booking for an Avis Select Series vehicle and you change the location to one
that does not offer Avis Select Series, you may not be able to get your chosen make and model.

4. Cancellations – All booking types
You may cancel your booking at any time before the day you are due to collect your vehicle by callingReservations or managing your booking online (if available).

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Depending on when you cancel, you may be charged either a cancellation fee or a noncancellation fee. The fee is calculated taking into account the type of booking, the amount of notice
you have given and the location where you would have picked up your vehicle.

Notice of Cancellation‘Pay Now’ booking‘Pay at Location’ booking

Up to 48 hours before the day
your rental was due to begin

No fee for cancellation. We will give youa full refund

No feeLess than 48 hours before theday your rental was due to begin

The lower of (i) 2 days worth of yourbooking, or (ii) depending on the country
you booked in, GBP 60, EUR 65, CHF
76, ZAR 425, NOK 645, DKK 485, SEK
693, PLN 281 or the equivalent amountin local currency. Fees are subject totaxes where applicable.

No feeOr, in the case of Avis Prestige vehicle
The lower of (i) the full amount you paidus, or (ii) depending on the country you
booked in, GBP 80, EUR 90 or CHF
100.
If you do not cancel and fail toshow-up

No refund. We will retain the full amount.

Depending on the country
you were due to rent in, thefee is GBP 60, EUR 65,
CHF 76, ZAR 500, NOK
645, DKK 485, SEK 693,
PLN 281 or the equivalentamount in local currency.
Fees are subject to taxes
where applicable.

You have the right to prove that neither the vehicle rental provider nor us has sustained any loss or any
loss sustained is significantly lower than the amount deducted, and if proved, you may be entitled to a full or
partial refund.
CONTACT US: You must contact customer services in writing to request a refund. It can take up to 14 days foryour card company to process a refund. We are not responsible for how long it takes your card company toprocess a refund.

5. The price
The vehicle rental price is calculated based on your requested start and end dates and times, the rental
location(s), the amount of time you rent for, the type of vehicle stated you requested.
The price of optional extras – such as baby seats, additional driver(s), excess reduction products, delivery
charges and GPS devices – are calculated based on the requested start and end dates and times and the rental
location from which you will pick-up the vehicle.
Unless stated otherwise, the price also includes all costs you must pay – for example, vehicle tax, local
taxes, and any location surcharge.

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Some locations – mostly airports, train stations and in some city centre locations – will charge alocation surcharge as it costs us more to operate there. Don’t worry, it will be included in the pricequoted to you but it may be shown as a separate item on your rental contract or receipt.
If you are renting in the Canary Islands, you vehicle rental provider is Alquile un Coche en Canaries
S.L., an independent licensee and a member of the Avis Rent A Car System. Alquile un Coche en
Canaries S.L requires that the renter purchase fuel-up-front. Please review the Location Conditions
for the Canary Islands for more information.

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6. Rental requirements
Booking Reference
You must bring your reservation number or booking confirmation email with you. It will help the location findyour details so you can get on your way as quickly as possible.

Driving Licence!

We may refuse to allow any driver to drive the vehicle who (i) does not hold a full driving licence valid
for use in the country of rental for the entire rental period, (ii) has not brought an international driving
licence or official translation (if applicable), (iii) has not held their licence for the minimum periodrequired by the rental location, (iv) has driving related convictions, or (v) who does not meet our
security or credit checks.
Please read the Location Conditions – Driving licence and ID requirements or call Reservations
for more information.

Drivers must bring an international driving licence or an official translation in the language of the country ofrental if:•

Their driving licence was issued in Europe and you are renting in a country outside Europe•

Their driving licence was issued in a non-European country, and you are renting outside that country•

Their driving licence was issued in a non-roman alphabet like Arabic, Chinese, Greek, Russian, Hebrew or
Japanese (and other similar non-roman alphabet based languages)

Drivers are responsible to check what the statutory requirements are in the country in which they intend
to drive.
Drivers must bring previous driving licences or a letter from their driving licence authority stating that they haveheld it for at least the minimum period if their current driving licence does not show the full period.
We do not accept digital driving licenses.

Proof of Identity, Photo ID and Proof of Address
Please note that not all locations will accept a driving licence as a valid form of identity or address. As such, theperson hiring the vehicle must bring proof of their identity, e.g. a valid current passport or identity
card/document. The photo ID must be recognisable. The person hiring the vehicle must also bring proof of
their address. This could include a recent utility bill or a bank statement that shows the address.
Drivers shall ensure that the rental agreement indicates their personal postal address.

Payment Methods
We generally accept American Express (excluding Travellers Cheque Cards), Diners, Visa and MasterCard (inboth cases excluding prepaid cards) and Avis issued charge cards. For more information please read the
Location Conditions – Payment Section or call Reservations.

You must bring the payment card used to make your booking as it is used as a form of identity checkto ensure the vehicle is given to the person who made the booking. For certain high value vehicles,
you must bring two payment cards in the name of the person who made the booking who must also
be the main driver. Please look at your booking confirmation email, or call Reservations.

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The name on the payment card(s) must be the same as the name on the driving licence for themain driver.
If you don’t have the payment card used to make the booking with you, we reserve the right tocancel your booking and to charge your payment card on record for damages we have incurred(to the extent legally permissible). The rental location may, at its sole option, still rent to you if they
have another vehicle available and you meet all rental requirements and security checks, but you will
have to pay the ‘Pay at Location’ prices available on the day, as this will be treated as a new rental.

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We do not accept Digital Payment Cards.

Pre-Authorisations and Security Deposits:
Before the rental location will let you rent a vehicle, they will take a pre-authorisation or a security deposit.
You must use an approved payment card that is in your name and has enough funds available on it.

What is a Pre-Authorisation or a Security Deposit?

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A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has
happened, you won’t be able to use that money for anything else until you’ve paid for the rental andyour card company releases the pre-authorisation. While a pre-authorisation is in effect, it may evenlook like the amount has been deducted from your account, this isn’t the case; the money is simply ‘on
hold’ until a final payment has been made.
A security deposit, on the other hand, transfers money out of your account. Where a security deposit
is taken, the amount of the security deposit will be the same as for a pre-authorisation.

The value depends on the country in which you are renting. For a full explanation, please refer to the Location
Specific Terms and Conditions for the country in which you are renting or speak to a member of our Reservations
team.
At vehicle return, the final payment amount will be calculated and processed using the payment card provided. If
the final payment is greater than the security deposit, the rental location will ask you to pay the difference. If the
final payment is less than the security deposit – or you choose to pay using a different method – you will need tocontact Customer Services to get a refund.
If you choose to pay by a different method, please be aware that the pre-authorisation on the original card willremain until released by your card company.
Your card company not the rental location is responsible for releasing pre-authorisations and processing
approved refunds and this can take up to 28 days.

Driver Age Restrictions
There are age restrictions – but they vary by vehicle and by country. Please read the Location Conditions – AgeInformation section or call Reservations.

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If a driver is under the minimum age to drive the vehicle class booked, the rental location will try to find
you a vehicle with a lower age restriction. Drivers above certain age must provide additional
documents to show they are fit and able to drive. Drivers above a certain age or below a certain age
must pay a driver surcharge. If a driver is under the minimum age or over the maximum age
restriction for all vehicles, they won’t be able to drive.

Unacceptable Behaviour
The rental location may refuse to rent to you if you or anyone in your party behaves in an unacceptable way,e.g., if they believe that any driver is under the influence of drink or drugs or you, or anyone in your party, isabusive or threatening to their teams or the customers.

7. Security Checks
By making a booking you agree to identity, security, driving licence and credit checks being carried out against
you and any additional drivers or persons making payment towards the rental. See Section 9 Use of Your
Personal Information for more information.

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The rental location may refuse to rent the vehicle if you or the person making payment fails any of
the checks and this leads us to believe that you, the person payment for the vehicle, the driver or any
additional driver results in the rental being deemed high risk. The rental location may refuse to allow
a driver to drive the vehicle if they fail any of the checks. The rental location may, if allowed by law,

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refuse to rent the vehicle if you or any person making payment owes any amount owed to them or any
other member of the Avis Rent A Car System or another group company.
If any information you have given is shown to be false or inaccurate, then you’ll have broken yourcontract. You will then have to pay for any costs or damages we have incurred.

8. Availability
VehiclesIf there are no vehicles available in the group you booked, the rental location will try to find you a vehicle from ahigher group at no extra cost. If they can only find you a vehicle in a lower group and you agree to rent thisvehicle, you will only be charged for the value of that vehicle. If you have already paid, you will be entitled to arefund of the difference.
If you have booked a larger size vehicle and it is unavailable, to get you on your way, the rental location may
provide you with more than one vehicle or suggest you use alternative transport until they can get a vehicle in thegroup requested to you.
This rarely happens, but if no vehicles are available, you will of course be entitled to a full refund of any
amount you’ve already paid.

Optional Extras
It would be unusual for the rental location not to have an optional extra you pre-booked. If it does happen, they
will try to get one from another rental location. If this is not possible, the rental location will (at their option):buy a new one for you, ask you to buy a reasonably priced one from elsewhere and reimburse you the price paidor refund you the cost of the pre-booked optional extra.
CONTACT US: You will need to contact customer services with your booking reference number for a refund.

9. Use of your Personal Information
By making a booking, you expressly agree to us using and transferring your personal information for as long as
the law allows us to as set out in this section.
We will use (or process) your personal information in order to:!

•

Request the reservation of the rental services to you,•

Carry out relevant identity, security, driving licence and credit checks,•

Maintain and improve our administration and management of our services,•

Send you information about similar goods and services that we think will be of interest to you if
the law allows us to do so. We do not share your personal information with third parties to use
for marketing purposes unrelated to Avis. You may opt out of receiving such information at any
time by contacting Customer Services or by clicking the unsubscribe button in the email you
have received.

We share your personal information with:!

•

The vehicle rental provider who will be a member of the Avis Rent-a-Car System. The vehicle
rental provider could be located both within and outside of Europe but we will only transmit yourpersonal information to the extent necessary for them to provide the rental services to you,•

Wizard Co. Inc., the owner of the reservation system, which is located in the United States ofAmerica, but only to the extent necessary to process your booking through the reservation system,•

Enforcement authorities, such as the police or local authorities and municipalities if we
consider they have a right to the information and the law allow us to do so or to verify the validity ofyour driving licence.

•

Third parties, usually located in the country of rental, to allow identity, security, driving licenceand credit checks to be carried out and to detect and prevent crime,•

Third parties who are acting on our behalf in claims and collections administration,

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•Third parties who are acting on our behalf in conducting customer surveys that we use
for improving our services to you.

You have a legal right to access to the information we hold about you, and if you are able to provide thenecessary justification, you may ask for any personal data to be corrected, modified, blocked or removed. You
have a right to ask for an explanation of the data processing and further rights set out in the applicable data
privacy laws to the extent this is necessary to ensure the fair processing of your data. You also have the legal
right to object to the processing of such information for compelling and legitimate reason.
Please see our privacy policy available on our website for more information.
CONTACT US: To access this information, please contact customer services and ask for details. We may ask
you to pay a subject access request fee if the law allows us to do so.

10. Liabilities
We/the vehicle rental provider (as the case may be) will not be responsible for losses you have suffered as aresult of us or the vehicle rental provider breaching these booking terms where such losses are not within
ours/the vehicle rental provider’s and your contemplation at the time the booking is made. We/the vehicle rental
provider are not responsible for any indirect losses (such as loss of profits, loss of enjoyment or loss ofopportunity). These limitations will not apply to the extent not permissible by law. Nothing in these booking
terms reduces your statutory rights relating to a refund (if any).

11. Complaints Referral
We are a member of the European Car Rental Conciliation Service (ECRCS) and a number of local car rental
conciliation services. These organisations independently review disputes with no additional cost to you. If you
make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation
service. We will tell you who this is.
CONTACT US: For information on the ECRCS, please call customer services

Thank you for choosing to rent with Avis.

CONTACT US

AUSTRIA
Reservations

Customer Services

https://www.avis.at/kontakt

https://www.avis.at/kontakt
BELGIUM

Reservations

Customer Services

https://www.avis.be/contact-opnemen

https://www.avis.be/contact-opnemen

CZECH REPUBLIC
Reservations

Customer Services

https://www.avis.cz/en/contact-us

https://www.avis.cz/en/contact-us

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DENMARK
Reservations

Customer Services

https://www.avis.dk/kontakt

https://www.avis.dk/kontakt
FRANCE

Reservations

Customer Services

https://www.avis.fr/aide

https://www.avis.fr/aide

GERMANY
Reservations

Customer Services

http://www.avis.de/hilfe

http://www.avis.de/hilfe
ITALY

Reservations

Customer Services

http://www.avisautonoleggio.it/aiuto

http://www.avisautonoleggio.it/aiuto

LUXEMBOURG
Reservations

Customer Services

https://www.avis.lu/nous-contacter

https://www.avis.lu/nous-contacter
NORWAY

Reservations

Customer Services

https://www.avis.no/kontakt-oss

https://www.avis.no/kontakt-oss
POLAND

Reservations

Customer Services

https://www.avis.pl/skontaktuj-sie-znami

https://www.avis.pl/skontaktuj-sie-znami

PORTUGAL
Reservations

Customer Services

http://www.avis.com.pt/ajuda

http://www.avis.com.pt/ajuda

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SPAIN
Reservations

Customer Services

http://www.avis.es/ayuda

http://www.avis.es/ayuda
SWEDEN

Reservations

Customer Services

https://www.avis.se/kontakta-oss

https://www.avis.se/kontakta-oss

SWITZERLAND
Reservations

Customer Services

https://www.avis.ch/kontakt

https://www.avis.ch/kontakt

UNITED KINGDOMReservations

Customer Services

http://www.avis.co.uk/help

http://www.avis.co.uk/help

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