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Ivanti Neurons for ITSMManaging IT services today has rarely been more

Whether you’re looking for an IT help desk / support

challenging, and your users expect a lot from you.

ticket solution or need to perform more advanced ITIL

With Ivanti® Neurons for ITSM, you gain a proven,service management processes, the modular design ofrobust IT service management solution that transforms

Ivanti Neurons for ITSM is packaged to deploy quickly

help desks and support teams into strategic businessand scale easily to adapt as your requirements grow.

enablers. Optimized for the cloud but also available
on-premises, this fully multi-tenant solution improves
day-to-day operations and helps IT teams administer
world-class service management for IT and for otherbusiness departments.

Deliver More Strategic Value

Improve Service Quality
Automation services enable service owners andbusiness managers to adapt, design, and take control
of workflows without any coding, improving quality
and consistency of services. Pre-defined workflow
blocks integrate smoothly with external systems

Ivanti Neurons for ITSM provides enterprise-capable,and data sources to pull in required information andend-to-end service management capabilities

connect to other tools for end-to-end automatedthroughout the service delivery lifecycle, from request

processes. Analysts leverage relevant information

capture to remediation. Built on industry standards

along with automatic ticket classification exactly whenwith out-of-the-box PinkVerify® best practices, Ivanti

they need it to grasp situations quickly and streamline

Neurons for ITSM is designed to expand as yourprocesses to resolve issues more efficiently.

needs increase. Automated workflows eliminate costly
manual processes while making operations more
efficient, compliant, and secure.

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Reduce Escalations
Empower your service desk team to quickly resolve
many more incidents on the first call without
disrupting your customers. Service desk teams canuse powerful diagnostic and remediation capabilities
with confidence. Analysts can resolve incidents
immediately with automated, pre-packaged,
specialist-level actions, cutting through the complexityand high costs associated with most escalations.

Enjoy Proactive Support

when users can simply ask about status, make ansingle view of operational, financial, and productivity

Leverage cloud-based bots powered by hyper-update, or create a new ticket. Bots are available

metrics to help you determine how well you’re meeting

24x7 and fully integrated with Ivanti Neurons for ITSM

performance and business goals. Additional inventory

workflows to further reduce the IT team’s workload.

and asset data dashboards enable you to make better

Expand self-service capabilities by offering your users

and more informed decisions about your IT landscape.

automation to not only free up staff time but also
fix previously unreported or ignored user issues
proactively. Ease your support-team burden with
automatic detection and resolution of IT issues andconnect proactively with your customers by resolving
their problems before they call. Expedite issue
detections, resolve incidents automatically, and freeup IT to focus on more innovation while improving thethe Ivanti Service Catalog for enhanced visibility andaccess into all service offerings for the enterprise—
IT and non-IT. All self-service requests go throughindividually configurable approval processes, turning
requests into approved and documented orders. Easy

user experience.

integration into the corporate website or employee

Optimize Your Assets

obtain the services they need—anytime, anywhere.

Gain complete discovery and visibility to maximize
the performance and value of your hardware andsoftware assets. Automatically pre-populate yourCMDB, reclaim unused software, meet compliancerequirements, and save time with a centralized view ofyour assets, relationships and service maps. No more
guesswork on where you stand with your effective
license position. Know what assets you have, wherethey are, how they’re used, and how they perform
for better decisions at any stage of an asset’s andservice’s lifecycle.

Provide Engaging Self ServiceTransform the service experience for your users with
AI-powered chatbots. Your users and employees
gain the innovative tool they need to help themselves
quickly and easily. Your users can simply have aconversation with a bot to obtain answers, submit
requests, or ask for help. Ticket management is a snap

portal, along with full mobile support, means users

Boost Caller Satisfaction
Voice automation empowers your IT service team

Cloud or On-Premise, You Decide
Built on a multi-tenant technology platform designed
for the cloud, Ivanti Neurons for ITSM offers you full
flexibility to deploy in the cloud, on-premises, or a
hybrid combination. Easily move from one deployment
model to another without losing functionality or data.
Every deployment approach delivers maximum value
through ease of consolidation, configuration options,simplified deployment, automated workflow system,and socially enabled self-service access.

to improve customer satisfaction by handling calls
more effectively. Ivanti Neurons for ITSM integrates
existing phone infrastructure with the IT service desk
environment for intelligent call routing, integrated
voice response, voice self-service, screen pops,
and call-management functionality. Reduce costs
further with phone-enabled self-service for resetting
passwords, initiating and approving change requests,
or checking service-request status.

Gain Actionable Insights
Monitor service delivery, quality, and commitmentswith role-based dashboards that provide the real-time
information, flexibility, and tools needed to configure
reports easily through a drag-and-drop interface.
Out-of-the-box dashboards and reports provide aIvanti Neurons for ITSM | DATASHEET

2Stay ConnectedYour employees aren’t always at their desks, yet they
still need help-desk access. With the Ivanti Neurons
for ITSM Mobile App, staff and users can employ theirmobile devices to stay connected no matter where
they are. Allow them to check on incidents, submit
requests, or search for answers to IT questions. Make
it part of your communication strategy so everyone
stays in touch and productive while on the move.

Deliver Enterprise Services Beyond ITDo other departments come to you to learn how
you’ve improved your service delivery? A modern
service-delivery experience doesn’t have to belimited to IT. All business departments must become
more efficient and proactive by transforming manual
processes driven currently by ad hoc emails, dated
spreadsheets, or paper documents.
With Ivanti Neurons for ITSM, your IT team is well
positioned to automate the services and offerings ofother departments. Partner with them to leverage yourITSM tools and practices to develop and deliver new
innovative services.

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For more information, or to contact Ivanti,
please visit ivanti.com/lp/contact-us