Global Market Expansion Services
for Safety, Environment, Quality,
and Regulatory Affairs (SEQRA)

Business Line
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Market Expansion Services:
dedicated to growing businessWe help companies to grow their businessin new and existing markets. We expand
their access to knowledge, their sourcing
base, their revenue opportunities, and theirmarket shares. Providing business partners
with a comprehensive package of services
to reach their individual goals is what wecall Market Expansion Services.

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Your strategic partner
DKSH is a Swiss company and the world
leader in Market Expansion Services witha focus on Asia. Our four Business Units –Consumer Goods, Healthcare, Performance
Materials, and Technology – operate worldwide through an extensive network of experts. We offer a comprehensive range ofservices along the entire value chain: fromsourcing, marketing and sales to distribution and after-sales services. Along withthis we offer long-standing relationships,
local knowledge, and on-the-ground logistics. As a strategic partner, we safeguard
the business of our clients and customers
while always sharing our unique market insights. It is our aim to be a trusted link between suppliers and customers, taking careof the products of our business partners as
if they were our own.

SEQRA – Safety, Environment, Quality,
and Regulatory Affairs
As part of the DKSH Business Unit Performance Materials the DKSH SEQRA experts
are an integral part of the DKSH Market
Expansion Services package, handling compliance, registration, and documentation
for customers and suppliers. Part of thisis our special competency center for theEuropean REACH regulation which, alongwith our many other SEQRA competence
centers all around the world, provides effective support for our business partners.

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The best of both worlds – yours and ours

Experience and networks
DKSH has done business in and with Asia
for more than 140 years. We are truly athome in Asia, where we have become an
integral part of many local business environments. And we are no strangers to therest of the world either: DKSH operates in
35 countries, with 540 business locationsin Asia and 20 in Europe and the Americas, and employing 22,000 specialized staff
from 50 nations.
Integrating diverse services
We bridge the markets of Europe, Asia,and the Americas, and have the ability toadapt to the businesses we serve in any
local market. The diversity of industries

DKSH is involved in is only matched by therange of services we perform: from sourcing raw materials to setting up and running flagship stores for luxury consumer
brands, and from feasibility studies andproduct development to the many facetsof marketing.
Our more than 170 state-of-the-art distribution centers work with the largest SAP
application in Asia to help execute, track,and analyze hundreds of thousands ofbusiness transactions every day. The detailed information we gain from this process contributes to the expert knowledge
that we use to provide strategic advice toour business partners. Offering all thesediverse services from a single source is

DKSH
Locations in theAmericas
Chile
1
USA
1
Locations in
EuropeDenmark
FranceGermany
Great Britain
Italy
Netherlands
NorwayPolandSpain
Switzerland

1
1
2
1
1
1
1
1
1
2

Locations in
Asia Pacific
Australia
6
Brunei2
Cambodia4
China
61
Hong Kong
33
India
8
Indonesia
2
Japan
13
Korea
34
Laos
2
Malaysia
67
Micronesia
7
Myanmar
9
New Zealand 2
Philippines
3
Singapore
3
Taiwan40
Thailand216
Vietnam19

another important aspect of what we at
DKSH call Market Expansion Services.
Experts and entrepreneurs
In order to provide deep industry expertise for these many fields of business, weare not only organized into four Business
Units, but are further specialized into Business Lines and Product Groups, maintaining the hands-on and entrepreneurial styleof business our company was founded on.
DKSH provides a balance between specialist knowledge of our partners’ industries
and a practical business approach that efficiently gets things done.

Responsibility and care:
SEQRA – Safety, Environment,
Quality, and Regulatory Affairs
With global business comes global responsibility. Therefore, DKSH’s Business Unit
Performance Materials has formed an independent team of dedicated specialists thatassures safety and compliance and supports
our business partners in ever more complex
regulatory matters.
Experts and specialists meeting yourbusiness needs
Safety, the protection of the environment,
as well as quality and regulatory complianceare our top priorities at DKSH. Our dedicated global SEQRA team of experts delivers
professional risk assessments and guarantees compliance with safety regulations for
manufacturing, transport, warehousing, andhandling of any chemical compound. We set
standards for global safety concepts with our
specialized safety officers while supporting
our business partners in all compliance matters as well as handling product registration
along with any and all required documentation. We also have the expertise to conduct
supplier auditing and certification and possess all necessary in-house quality control
capabilities.
The approach
We employ highly qualified experts for
SEQRA matters of all levels, setting a policy,
clear rules, and standards to enhance reliability and compliance. We implement a
global reporting system to improve safety,

quality, and regulatory compliance. We areresourceful to manage and anticipate current and future costs and investments related to all SEQRA activities.
Our tools
In order to achieve all this we work withstate-of-art IT solutions, that are tailormade to fit the needs of our business partners. Our three Specialist Lines SHE (Safety,
Health, and Environment), QA (Quality Assurance), and REG (Registrations) are staffedwith specialists on all levels, with each Specialist Line acting on a global, regional, andlocal level.

Compliance Competence Center (C³)

Total Sales: CHF 8,600 million (2009)
22,000 specialized staff of
50 nationalities
Operations in 35 countries

540 business locations in Asia Pacific
20 business locations in Europe
and the Americas
Network of more than 5,500 suppliers
and over 550,000 customers
Over 170 state-of-the-art
distribution centers
Largest SAP application in Asia

Compliance Competence Center Zurich
Safety, Health, and Environment/Quality Assurance
Abbr. C³ Zurich (SHEQA)
Compliance Competence Center Lyon
European Regulatory Affairs
Abbr. C³ Lyon (ERA)
Compliance Competence Center Ho Chi Minh City
Quality Assurance Seafood
Abbr. C³ Ho Chi Minh City (QAS)
Compliance Competence Center Bangkok
Asian Regulatory Affairs
Abbr. C³ Bangkok (ARA)
Compliance Competence Center Manila
Quality Control Laboratory for Food and Beverage Industry
Abbr. C³ Manila (QCLFBI)
Compliance Competence Center Mumbai
Safety, Health, and Environment/Quality Assurance/Regulatory Affairs
Abbr. C³ Mumbai (SHEQAREG)
Compliance Competence Center Shanghai
Audit and Inspection
Abbr. C³ Shanghai (AI)2

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Our competencies

Our experts
Local experts, professional networking, andthe cumulated expertise of our people provide a knowledge base that makes DKSHSEQRA an uncompromisingly reliable consulting partner. We assume responsibilities
and act with a can-do attitude, building
trust and relationships for long-lasting
business success.
When in 2007 the new EU laws for registration, evaluation, authorization, and restriction of chemicals (called REACH) tookeffect, new strategies became necessary todeal with this legislation. As an answer tothis challenge DKSH SEQRA put into placea team of specialized REACH experts,
working from our newly established European Regulatory Affairs Compliance Competence Center in France. With efficient
marketing and compliance strategies from
our EU regulations experts DKSH turns thistough new legislation into a competitive
advantage for our partners.
Safety, Health, Environment (SHE)
We commit – safety first
We at DKSH commit to conducting all
aspects of our business with respect andcare for people and the environment. Thatmeans we do not move, store, or handle
any chemical product prior control, approval, and formal release. To achieve thiswe continuously improve our business
workflow and execute our daily businesswith concern for safety, health, and environment. We participate actively in thescientifically valid development of regulations, laws, and standards on cost-effective
environment, health, and safety as well as
product safety, and security matters.
We work in a constructive way, find andrecommend solutions in time and eliminate obstacles. DKSH professionals create

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ideas, tools, and systems through crossfunctional communication in the SEQRA
organization. To increase safety awarenesswe continously train and educate our employees.
We propose preventive and corrective actions and share knowledge how to avoid
further risks. DKSH employs management
systems consistent with Responsible Care,
ISO, or any other appropriate international
standard.
Quality Assurance (QA)
We stand for quality
We assure customer satisfaction by continuously improving our quality management
system and processes. DKSH’s SEQRA teamaims to increase quality and documentation along the entire value chain for all
our products, services, and processes. To
achieve this we:• Conduct gap assessments in preparation
for annual quality management system
audits• Assess the level of quality of specific customer requirements• Improve control of documents• Perform internal and external audits• Establish professional product specification, quality certificates, and audit reports• Prepare and train for crisis and incident
management• Constantly develop and improve our Deviation Management System (DMS) withwhich we track and adjust problems• Permanently develop and improve the
SEQRA Request Tool (SRT) which is a
website-based online tool where all services concerning regulatory and compliance can be requested• Define concrete action plans to support
addressing the quality needs of individual
businesses

Quality is a key success factor for sustainable growth. Quality awareness is neededon all management levels and quality increase must be the goal for each action ofdaily work. We work hard to increase quality – systematic but flexible, persistent yet
open-minded.
Registrations (REG)
We add economic value withregistrations
We believe in registrations as long-termbusiness investments. This is why we guarantee careful planning and clear strategies in order to comply with national andinternational regulatory guidelines andrules, delivering all necessary regulatory
documents during the process. Our registrations team (REG) aims to shaping theregulatory environment. We aim to influence and drive regulatory policy from theearliest stage of the development for a
new project to the life cycle managementof existing businesses.
We help reduce business risk
In addition, the REG team acts as a thinktank and consultant for our business partners, offering registration management andregulatory strategies, while closely monitoring major regulatory issues and developments, regionally and globally. Based on
harmonized procedures, common tools,
and spezialized people, our REG team also
controls regulatory-compliance risk exposure throughout the world. As the first priority, the REG team is devoted to the success of REACH implementation in Europe
as well as specific chemical regulations inplace or to come in all the markets DKSH
is present.

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Our SEQRA services

Substance volume tracking
fully implemented
One necessary obligation under REACH
is substance volume tracking (SVT) under
SAP, per substance, legal entity, and calendar year. The REACH experts have alreadysuccessfully implemented the SAP SVT. The
REACH process is now fully SAP-integrated
and standardized. In January 2009, we inaugurated the European Regulatory Affairs
C³ (Compliance Competence Center) Lyon
(ERA). It is responsible for all registrations
throughout the different DKSH locations in
Europe. Besides regulatory affairs C³ Lyon
is a true selling argument for our sales organizations and thus hugely benefiting forour customers and suppliers.
DKSH REACH competency acompetitive advantage
The REACH legislation has just started andthere are still many challenges ahead. We
need joint actions, both from regulatory
affairs and the business side and a proactive way of dealing with those challenges.
Critical factors will be business-driven decisions combined with regulatory expertise.
However, the cumulated deep industry
knowledge of our REACH experts and theleverage of our global DKSH networks havealready proven to be a real competitive advantage for everyone affected by the legislation.
SEQRA services
With our new online SEQRA request tool
(SRT) we offer a complete overview of
our SEQRA-related services. Based on the
DKSH website and the website of the Business Unit Performance Materials, business
partners may request our SEQRA related
services by filling out convenient contact
forms covering:6

SHE (Safety, Health, and Environment)• Safety audits/inspections• Classifications and labelling• SDS (Safety Data Sheet)• GHS support (Global Harmonized System)

India
Compliance Competence Center Mumbai
Safety, Health, and Environment/
Quality Assurance/Regulatory Affairs
Abbr. C³ Mumbai (SHEQAREG)QA (Quality Assurance)• Quality audits• Quality pre-audit• Claim management

VietnamCompliance Competence Center
Ho Chi Minh City
Quality Assurance Seafood
Abbr. C³ Ho Chi Minh City (QAS)

REG (Registrations)• REACH services• Regulatory strategies and implementation• Registration management
The DKSH global website also features a
new menu entitled “Regulatory and compliance” and all local DKSH websites arelinked up with SEQRA services.
Global presence means
local knowledge
DKSH has established SEQRA competence
centers all around the world in order to leverage the cumulated global DKSH experience and put to best use the knowledge
that exists in the countries and regions athand. The DKSH SEQRA competence centers are located in:

China
Compliance Competence Center Shanghai
Audit and Inspection
Abbr. C³ Shanghai (AI)ThailandCompliance Competence Center Bangkok
Asian Regulatory Affairs
Abbr. C³ Bangkok (ARA)
Philippines
Compliance Competence Center Manila
Quality Control Laboratory for Food andBeverage Industry
Abbr. C³ Manila (QCLFBI)Switzerland
Compliance Competence Center Zurich
Safety, Health, and Environment/
Quality Assurance
Abbr. C³ Zurich (SHEQA)FranceCompliance Competence Center Lyon
European Regulatory Affairs
Abbr. C³ Lyon (ERA)7

Registration, Evaluation, Authorization,
and Restriction of Chemicals (REACH)
REACH is a new European Chemicals Regulation on chemicals and their safe use.
Nevertheless, it applies to coming into theregion from all over the world – making
the law a global compliance matter. The
purpose of REACH is to increase knowledge about chemical substances marketedin the EU and their uses, and to ensure thatthey are properly managed.
REACH is the strongest set of regulations
ever imposed on the chemical industry.
It has changed the competitive environment of the chemical industry not only in
the European Union, but in all parts of the
global chemical supply chain. Producers ofchemicals, importers, and downstream users must invest time and money, allocate
resources, and build the necessary competencies to achieve full compliance with
REACH.
DKSH task force coping with REACH
In order to deal with the implications of
REACH legislation DKSH has set up a special task force and established our very
own European Regulatory Affairs Compliance Competence Center (C³ Lyon). As aprofessional REACH organization we takecare of submission of registration packages, support non-EU companies throughour comprehensive importer or representative service. We have also set up five legal
entities in Europe for a choice of sales andregistration strategies and offer legal andregulatory support and expert consulting.
Full service and tailor-made strategies
With our solid regulatory experienceof markets in Asia and state-of-the-art
REACH databases and infrastructure (e.g.
substance volume tracking (SVT) under
SAP) we can offer full service in the compliance field along with tailor-made market-

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ing strategies. We also hold a portfolio of
more than 900 pre-registered substances
to save time and money for our business
partners around the world seeking accessto the European market.
REACH competency at work
Right from the start in 2007, the new DKSH
task force’s focus was to match REACH
pre-registration and registration deadlines,
to build in-house regulatory competence,and to develop REACH tools based on ourstandard IT platforms Lotus Notes and SAP.
In early 2008, a Lotus Notes based REACH
database was implemented. With this efficient and hands-on tool DKSH could handle
the large amount of their chemical sub-stances for their business partners, collectand consolidate relevant information, andstore data sets in a standard format. The
validated and approved data of more than
900 substances was pre-registered with
the European Chemicals Agency (ECHA)
authorities. After pre-registration, a socalled Substance Information Exchange Forum (SIEF) was formed for each substance.
Due to the high number of substances, weare now members in more than 900 SIEFs.
In addition, our own in-house IT services(CSSC) developed a Lotus Notes application called REACH Communication Tool
(RCT) to manage all communication relating to REACH and exchange information
with other SIEF members.

REACH – key facts
On June 1, 2007, new chemicals regulation took effect that fundamentallychanges chemical control in the EU. The
main aim of REACH is registration: 30,000
substances currently sold in the EU must
now be registered with the new European
Chemicals Agency (ECHA). Manufacturers
and importers of chemicals have to submit
dossiers on the properties of theirsubstances, their uses, and safe ways ofhandling them. The burden of proof fordemonstrating the safe use of chemicals

has been transferred from member statesto the industry. Enterprises that manufacture or import more than one metric tonof a substance per year now have toregister. Responsibility for registration falls
upon EU chemical producers and importers into the EU. Importers and distributors
like DKSH are now legally responsible forfull compliance with the legislation. Thechanges aim to improve human health,increase environmental protection, andenhance the competitiveness of the EU
chemicals industry. Transitional periods for

so-called phase-in substances will be
granted in order to establish a registration
dossier. Pre-registration is required forphase-in substances so that manufacturers and importers can benefit from thetransitional regime and continue with
manufacture or import while preparing
their registration. Depending on substance volumes (per year and manufacturer or importer) and substance risks,transitional periods will last until 2010,2013, or 2018.

REACH Timelines

Phase-in registration deadlines
June 1,
2007

June 1,2008

Dec 1,
2008

Nov 30,2010

May 31,
2013

May 1,
2018

6 monthREACH
EIF

Pre-registration
Registration of CMR cat 1 & 2 1tpa
R50/53 100tpa
Phase-in substances 1000 tpa

Registration of phase-in substances

100 tpa

Registration of phase-in substances

100 tpa

Registration of non-phase-in substances and phase-in substances thathave not been pre-registrated.

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Globally Harmonized System (GHS)

Based on the experience acquired on
REACH, our experts are now implementing
the new Classification, Labelling, and Packaging of Substances and mixtures known as
the CLP regulation, the European version of
the Globally Harmonized System (GHS) for
Classification and Labelling of chemicals.
More than 600 substances sold by DKSH
will have their classification revaluated in2010. Thanks to our toxicologist and ecotoxicologists experts!
REACH and CLP will bring new format tothe Safety Data Sheet (SDS), the unique
document to provide safety and regulatory
information about the chemical along the
supply chain.

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In 2010, several countries around the world
are implementing a REACH-like regulationof the chemicals imported into their territory, i.e. Japan, China.
GHS for the classification and labelling ofchemicals will also enter into force worldwide at different time schedules within thenext coming years.
Our SEQRA organization will allow spreadof competence and expertise about REACH
implementation and from CLP in Europe
to GHS in Japan, China, South Korea, etc.
through our local experts.

GHS – key facts
The CLP Regulation is the new European
regulation on classification, labelling andpackaging of chemical substances andmixtures (preparations). It introduces inthe EU new criteria for classification andlabelling, based on the United Nation’s
Globally Harmonized System (UN GHS).
It provides rules for the notification ofsubstances to the Classification &Labelling Inventory established by theEuropean Chemicals Agency (ECHA).
Companies selling chemicals in EU/EEA
countries have to reclassify their Chemicals in line with the new Classification,
Labelling and Packaging Regulation by
December 1, 2010. For the hazardous
substances, the CLP classification has tobe notified to the European Chemicals
Agency by January 3, 2011. Mixtures
placed on the market must be classified
according to the CLP criteria as of June 1,
2015.

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Contacts

Global Officer SEQRA
Dr. Robert Koller

Compliance Competence Center Lyon
European Regulatory Affairs
C³ Lyon (ERA)

DKSH Switzerland Ltd.

Compliance Competence Center
Bangkok
Asian Regulatory Affairs
C³ Bangkok (ARA)

Compliance Competence Center
Mumbai
Safety, Health, and Environment/
Quality Assurance/Regulatory Affairs
C³ Mumbai (SHEQAREG)

Wiesenstrasse 8

Dr. Joaquim Pires

P.O. Box 888

DKSH France S.A.

Dr. Yuttana Ruangsantiyothin8034 ZurichCompliance Competence Center Lyon

DKSH (Thailand) Limited

Prachi Joshi

Switzerland

European Regulatory Affairs

Compliance Competence Center Bangkok

DKSH India Pvt.Ltd.

Phone +41 44 386 7210

1475 Quai du Rhône

Asian Regulatory Affairs

Compliance Competence Center Mumbai

Fax +41 44 386 7610

P.O. Box 266

Sukhumvit Road Levi‘s - Bangkok

Safety, Health, and Environment/Quality Assurance/robert.koller@dksh.com

01702 Miribel

2533 Sukhumvit Road, Bangchak, Prakhanong

Regulatory Affairs

FranceBangkok

1001 Alpha, Hiranandani Business Park, Powai

Phone +33 4 7855 7872

Thailand

400 076 Mumbai

Fax +33 4 7855 7887

Phone +66 2 332 0200

India

joaquim.pires@dksh.com

Fax +66 2 332 7164

Phone +91 22 6157 7007

yuttana.r@dksh.com

Fax +91 22 2570 7597

Compliance Competence Center Zurich
Safety, Health, and Environment/
Quality Assurance
C³ Zurich (SHEQA)
Fred Apostel
DKSH Switzerland Ltd.
Compliance Competence Center Zurichprachi.joshi@dksh.com

Compliance Competence Center
Ho Chi Minh City
Quality Assurance Seafood
C³ Ho Chi Minh City (QAS)

Safety, Health, and Environment/Quality Assurance

Compliance Competence Center
ManilaQuality Control Laboratory for Foodand Beverage Industry
C³ Manila (QCLFBI)

Compliance Competence Center
Shanghai
Audit and Inspection
C³ Shanghai (AI)

Wiesenstrasse 8

Hiep Thanh Le

P.O. Box 888

DKSH Vietnam Co., Ltd. - Liason Office

ZurichCompliance Competence Center Ho Chi Minh City

Eileen MayordomoRongsheng Huang

Switzerland

Quality Assurance Seafood

Edward Keller (Philippines) Inc

DKSH (China) Co., Ltd.

Phone +41 44 386 7346

1st Floor, E-Town 2 Building

Compliance Competence Center Manila

Compliance Competence Center Shanghai

Fax +41 44 386 7282

364 Cong Hoa St., Tan Binh District

Quality Control Laboratory for Food and Beverage

Audit and Inspection

fred.apostel@dksh.com

Ho Chi Minh City

Industry

3F, Tomson International Commercial Building

VietnamCarmelray Industrial Park I - Calamba

710 Dong Fang Road, Pudong

Phone +84 8 38 125 848 ext 183

101 Prosperity Avenue corner Unity Avenue

200122 Shanghai

Fax +84 8 38 125 850

Canlubang

Chinahiep.thanh.le@dksh.com

4037 Calamba Laguna

Phone +86 21 5058 2403

Philippines

Fax +86 21 6875 7726

Phone +63 2 864 1600 ext 8611

rong.sheng.huang@dksh.com

Fax +63 2 864 16 98/99 ext 8611
eileen.mayordomo@dksh.com

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DKSH Holding Ltd.
Wiesenstrasse 8, P.O. Box 888, 8034 Zurich, Switzerland
Phone +41 44 386 72 72, Fax +41 44 386 72 82
www.dksh.com