Intralinks for
Know Your Customer (KYC) Case Management
It’s more important than ever for companies of all types

annual basis. Manual KYC processes can be extremely

to conduct thorough and frequent assessments oftedious, time-consuming, expensive and dangerous,

customers, vendors and business partners to ensure

potentially compromising sensitive customer and company

none are engaged in financial dealings with criminals orinformation and the organization’s reputation.

terrorists and to comply with sanctions against any known
bad actors. Further, if any suspicious entities, accounts

Intralinks provides an end-to-end secure collaboration

or transactions are identified, these must be reported tosolution for managing high volumes of these cases forrelevant authorities — e.g., the SEC, the FCA or PRA.

KYC compliance. Our solution eliminates paper-heavy
processes and multiple emails with large file attachments

Banks and large corporates will face hundreds ofwhile dramatically improving the security, completion time,

thousands of KYC requests, reviews or “cases” on antracking and auditability of the entire process.

PROBLEMINTRALINKS BENEFITLong completion time per KYC case,resulting in low volume of cases handled

Reduced time to complete each case andincreased total number of cases handled

Sensitive customer information at risk

Security of customer PII via bank-grade
security

Lack of visibility into case status/progress

Modern platform that centralizes customer
information and KYC activities

No audit and compliance tracking

Granular audit trails and reporting to
document integrity of the process

Poor user experience for all involved –internal teams, customers, regulators,auditors and more

Greatly improved user experience for all –including dashboards specific to users

A “Big Four” UK bank needed a more efficient way to process more than 200,000 KYC requests annually. Intralinks
was enlisted to digitize the entire process — from creating the KYC case and centralizing collection of sensitive
customer data to securely delivering comprehensive information packages to regulators and auditors.
Case Study

As a result, the bank dramatically reduced costs and resources dedicated to KYC compliance, while achieving
better ROI over the long term.

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Transform KYC case management with Intralinks
Keep collaborators on track with user-specific KYC task lists;
drill into each case to view tasks, documents, comments fromcollaborators and more.

Dashboards provide a real-time, holistic view of KYC cases in thequeue and overall project status.

Why Intralinks for KYC case management
Security is at the heart of everything we do. Our multidisciplinary security approach ensures our clients have the processes, controls
and reporting capabilities required to safeguard their data and operations while exceeding regulations and reducing risk.
Independently verified and certified

Bank-grade security

More than 450 independent, client-led security audits andpenetration tests of our data centers have been conductedsince 2014. Numerous certifications are available to support
regulatory and risk assessments.

We incorporate multiple layers of protection at the data
center, employee, product and individual file/documentlevels. Rely on two-factor authentication, SSO, DDoS
protection and more.

Pioneer of the virtual data room (VDR)

Financial and operational security

Our 25+ year legacy in secure document sharing and VDRs
means we have facilitated some of the most complex,
high-value financial transactions.

Intralinks is backed by parent company SS&C, a USD 6 billion
revenue company with a 30+ year history in fintech.

Trust our brand, service and the security we consistently deliver.

857K

4M+

firms in 147 countries
and 76 industries

professionals

including all of the major banks
and many of the Fortune 1000
trust Intralinks

use Intralinks for capital
markets transactions andregulatory compliance

USD 34
trillion+
worth of sensitive, high-valuetransactions were facilitated byIntralinks in the last 25+ years

Contact us for more information at intralinks.com/contact/sales
intralinks.com/contact
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