October 25, 2018

To whom it may concern
TOKAI Holdings Corporation
Katsuhiko Tokita, President & CEO(Code No. 3167 Tokyo Stock Exchange First Section)

Launch of Smartphone Application “TLC Points App”
Use TLC Points More Conveniently than Ever!

TOKAI Holdings Corporation (Headquarters: Shizuoka City, Shizuoka; President & CEO: Katsuhiko Tokita;
hereinafter the “Company”) announces that under TLC Membership Service, a membership program forcustomers provided by the Company, launched a smartphone application “TLC Points App” (hereinafter“Application”) on October 10, 2018.
The Application is for smartphones compatible with iPhone and Android in which TLC points held by customers
can easily be confirmed, used, exchanged and so on. Service-related information and various information
including campaigns and events provided by TOKAI Group (hereinafter the “TOKAI Group”) can also be
reviewed and browsed in a timely manner.
The TOKAI Group will strive to promote sales activities of lifestyle infrastructure services which provide andincrease merits of continuous use by improving the convenience of TLC points and strengthening engagementswith members through the Application.
1. Overview of “TLC Membership Service”
The TOKAI Group offers a wide range of lifestyle infrastructure services closely related to customers’ everyday
lives in areas including gas, internet, CATV, Aqua (bottled water delivery) and electricity to realize the “TotalLife Concierge (TLC)” concept which comprehensively support the lifestyle of customers.
TLC Membership Service was launched in December 2012 as a preferential measure toward customers using theTOKAI Group services, the number of TLC members exceeding 760,000 as of September 30, 2018.
Here, the Company’s original TLC Points are awarded according to the amount of fees charged and the number ofservices used. The accumulated points can be used for the following:1） Exchange for points of partner companies such as WAON, LuLuCa, and MI POINT
2） Exchange for TLC Tickets which can be used for payments when shopping or dining at partner stores andrestaurants
3） Exchange for various products in renowned department stores
4） Payment of fees charged for the TOKAI Group services including LP Gas and Aqua
The TOKAI Group will improve the advantages of customer services through this program, and will promotesecuring new contracts, preventing cancellations, and concluding contracts for multiple services.

2. Functions of Smartphone Application “TLC Points App”
Smartphone application “TLC Points App” is an application for smartphones, compatible with iPhone andAndroid and available for TLC Membership Service members. Various functions allowing convenient use of TLC
Points are offered.
・Confirmation of TLC Points
TLC Points currently held can be confirmed just by making access to the Application. History of TLC Points
granted and used can also be confirmed from the “Points History” menu.
・Exchange of TLC Points
Procedures to use and exchange TLC Points can be carried out easily from the “Use / Exchange” menu in theApplication.
・Participation in various campaigns and events
Events and various contents held and provided for members can be participated in the “Save / Events” menu
in the Application. The former includes “GACHA” and “Lottery Tickets” where members can subscribe forgifts and prizes, and the latter include questionnaires where members are granted points when responding.
・Granting of Application User Benefits at Event Venues
Benefits exclusive for application users are offered at various event venues held by the TOKAI Group bypresenting the QR code available from the “Display of QR Code” menu.
・Review of Service-Related Information, Campaign and Event Information
Information on individual services provided by the TOKAI Group and beneficial information including ones
on campaigns and events can be reviewed and browsed in a timely manner through the Application’s
notification function and advertising banners displayed upon startup.
3. “TLC Points App” Download Campaign
In commemoration of launching the Application, the TOKAI Group will hold a “TLC Points App DownloadCampaign” until Sunday, March 31, 2019. Members downloading the Application and logging in for the first time
during the period will be granted “200 TLC Points” as a commemoration point.
Furthermore, a stamp will be saved once a day upon the startup of the Application. “5 TLC Points” will be granted
when five stamps are saved.
Points granted are available immediately after the startup of the Application. Using and exchanging TLC Points
can be immediately tried from the Application.
* Points granted in this campaign, unlike the usual points, will be time-limited points which will expire threemonths after they are granted.
4. Future Extended Functionality of “TLC Points App”
As a first step to make the Application a new point of contact with the TOKAI Group’s customers, the Company
will further proceed extending and updating the Application’s functionality while closely standing besidecustomers’ lives, enriching the Application as one that supports the lives of people to realize a living with moreconvenience, comfort and security.

5. Download of “TLC Points App”
The Application can be downloaded from the below website:”Starting of TLC Points App” website
https://tlc.tokai.jp/tlcapp
It can also be searched in Apple Store and Google Play under “TLC Points”.

6. “TLC Points App” Screen
Save and Use Points withTLC Member-Valued
Application!

Use Points Saved!

Get Points byParticipating in Events!

Get Points by
Daily Log-in!

Exchangeable
to other points.
Available TLC Points can beconfirmed. Tap to check the current
usage status of points

Exchangeable topayment of goods
and services

Tap the banner of the event
wanting to participate.

【Inquiries on TLC Membership Service】
TLC Membership Service Office
TEL: 0120-934-039 (toll free, service hours 9:00 – 18:00)

Points will be granted by saving
stamps granted everyday (onestamp per day)