Microsoft Azure Support
Get the most out of Azure with Azure Support
Our support approach is designed with you in mind. We offer a support experience for every stage ofyour cloud journey to help you achieve the outcomes you want, according to your needs.

Your Azure Investment
Your trusted cloud service, with the tools you need to invent withpurpose

Basic Support
Access self-help resources, plus billing and subscription management
support

Reactive Support
Minimize workload disruption with help from Azure support engineers

Proactive Support
Get regular reviews, educate your team on new technologies, and track
strategic IT projects

Outcomes to drive your business forward
Get a response — fast

Talk to the experts

Build your knowledge

Get regular reviews, educate
your team on newtechnologies, and track
strategic IT projects.

Our Azure support
engineers are equipped withdeep knowledge and provenbest practices to solve
issues.

With Proactive Support on
selected plans, get access to apool of experts and customized
recommendations.

Customer story
South Africa-based food retailer The SPAR Group LTD. is
streamlining operations and setting up services fasterthan ever with Microsoft Azure Support.

"Azure ProDirect Support is more than support
for high-level technical issues. We learn about
emerging technologies and services that help
evolve our own solutions."— Kleshen Pillay, Cloud Solutions Specialist
LEARN MORE →Microsoft Azure Support
360° strategic support to help you achieve more
Service review& Support API
Track progress with an action
plan and use Support API tocreate and manage Azure
support tickets
programmatically.

Ask the experts

Advisory consultation

Build new knowledge withexpert webinars to help you
transform your business.

Get recommendations basedon proven best practices tomodernize your workloads.

Pick the plan that fits your business needs
Scalable support for every business, direct from Azure support engineers, to help you maintain workflows, optimize IT processes,
and drive digital transformation.
Azure
Basic

Azure
Developer1

Azure
Standard2

Azure ProDirect
Professional Direct

Microsoft Unified
Support3

Included for all Azure
customers

Trial or proofof-concept

Production
workloads

Business-critical workloads

Enterprise grade
Comprehensive coverage
across all Microsoft
products (cloud and onpremises)4 with help fromdesignated account team

Not included

8 business hours

1 hour for businesscritical cases

1 hour plus point-ofcontact tracking forbusiness-critical cases

15-minute criticalresponse for Azure inseverity 1. 1-hour
for Azure and all otherproducts in severity A.
Severity B 4-hour andseverity C 4-hour*

Not included

Not included

Not included

Personalized technicalguidance from a pool of
Azure experts

Technical training,proactive engagements,and specialized services
from product engineers

Included for all Azure
customers$29/month$100/month$1000month

Based on percentage oflicensingBest forBilling andsubscription
management
Self-help
resources

Reactive support
response time

Proactive support
options

Pricing

Take the next step
Identify your business and IT goals and evaluate your team’s skillsets. Visit our website to learn more and select yourplan or contact your local Microsoft sales representative or Managed Service Partner, to help you determine which planworks for your team. Get the most out of your Azure investment – choose Azure Support today.
*Response times are for Microsoft Unified Enterprise Support, a new Unified Support offering.
1. The Azure Developer support plan is not available through an Enterprise Agreement.
2. Customers who purchase Microsoft Azure services under Enterprise, the Microsoft Customer Agreement and/or Server Cloud Enrollment directly from a Microsoft representative will receive the Azure
Standard support plan free of charge until their anniversary date. See details here.
3. Microsoft’s competitive rates start at 6–12% — in many cases beating other software and cloud vendors. This new holistic approach supports an organization’s full Microsoft ecosystem, to help
customers power transformational outcomes across the business. During the annual support period, pricing will not change when new purchases are made under the included license agreements.
4. Contact your partner for support details of products licensed via the Cloud Solution Provider (CSP) program.
© 2020 Microsoft Corporation. All rights reserved. This data sheet is for informational purposes only. Microsoft makes no warranties, express or implied, with respect to the information presented here.