setup guide

Have questions? Call 0800 456 1789

A

Welcome to SimpliSafe
1

INSTALL CORE DEVICES

2INSTALL OTHER DEVICES

3ACTIVATE MONITORING

Base Station

1

Keypad

2

3-13

14

Watch our step by step guide to setting up your SimpliSafe
system on our YouTube channel: SimpliSafe UK

The SimpliSafe and SimpliCam logos are trademarks of SimpliSafe, Inc. SimpliSafe and SimpliCam
are registered trademarks of SimpliSafe, Inc. in the US, EU, and other countries and territories.

Install your Base Station
The Base Station is the brains and primary siren of your system.
It communicates with all of your devices and sends your alarm
signals through to our professional monitoring centre if signed
up to the Pro or Pro Premium plan.
1

Place your Base Station in a central location in your house.
Don’t install it on the floor.

2

Plug the Base Station into a wall socket using the included
power cord.

Make sure the wall socket is
not controlled by a light switch
which could accidentally cut
power to the Base Station.

Your Base Station’s LED
light indicates the status of
the system. Blue means it’sarmed, no light means it’sdisarmed.

1

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Install your Keypads
1

Follow the onscreen instructions for setting your Master PIN.

2

Adhesive tape has already been installed on the back of
the Keypad­—just peel and press it firmly to the wall for 30
seconds. If you make a mistake, see “How do I move a device?”
on page 19.

3

Adhere the Keypad to the wall by your main entrance. You cantake the Keypad with you to name your devices as you installthem. After you adhere the Keypad to the wall just slide it up
and off its bracket.

Press down on the edges ofthe screen to navigate theKeypad menus.
Your system has 3 modes:
Off, Home, and Away. Pressing
Home or Away will arm yoursystem and pressing Off will
disarm it.
Slide the Keypad up and
off its bracket to bring itwith you as you install therest of your devices.
You can “wake up” theKeypad by touching the
body of the Keypad.

Have questions? Call 0800 456 17892

Install and Name
your Devices
with the Keypad
1
Press button
on a device
to test and
name

done

When the Keypad prompts you, remove
the battery tab on the device you want
to install, then press its Test Button.

2
Name Motion
Living Room

set

KitchenBasement

Choose from the list of names on the
Keypad, and then follow the instructions for
installing the device on the following pages.

3

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Install your Motion Sensors
Motion Sensors detect motion within
10 metres. They look straight ahead
with a 90° field of view as well as
downward at a 45° angle. Mount it ina corner for maximum coverage ofyour room.
1

30 feet90°

Place the Motion Sensor on a shelf or adhere it to a wall,
approximately 1.5 to 2 metres off the ground. Avoid placing
the sensor near a heater, air conditioner, lamp, or electronics(such as a wifi router).

Test Button:
Install withbutton facing
upwards

Dog Owners: For pets over
2 stone, install button-side
down, about 1.2 metres off theground.
Cat Owners: Place the Motion
Sensor so that cats cannot climb
near it, button-side up, 2 to 3
metres off the ground.
Motion Sensors are active in Away
Mode only by default, but this canbe adjusted on your Keypad. Put
the system in Home Mode and you
can move freely about your home
without setting off an alarm.
Adjust the sensitivity of the
Motion Sensor using the switch
on the back, below the batteries.

Have questions? Call 0800 456 1789

4

Install your Glassbreak Sensors
Glassbreak Sensors are programmed to “listen” for the specifc
frequency of glass breaking.
1

Place the Glassbreak Sensor on a shelf or adhere to a wallless than 6 metres from the windows you’d like to protect.

less than 6 metresfrom window

Test Button

Adjust the sensitivity of the
Glassbreak Sensor using theswitch on the back, below
the batteries. Reduce thesensitivity if placing it in yourkitchen as glasses knocking
into each other could trigger
a false alarm.
Curtains can dull the soundof glass breaking. If yourwindows are covered inheavy curtains, place yourGlassbreak Sensor within
2-3 metres of your windows.

5

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Install your Entry Sensors
1

Line up the magnet and sensor
on the door or window so that thegrooves align and the pieces areless than 5 cm apart when the door
or window is closed.

Test Button

5 cm
or less2

Test the alignment before you adhere each piece. The blue
light should flash once when the door or window opens andtwice when it closes.

3

Adhere the sensor on the door and the magnet on thedoor casing, or the other way round. There is no “rightside up.”

EXAMPLES:
CLOSEDOPEN

CLOSED

OPEN

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6

Install your Panic Buttons
Panic Buttons will trigger an alarm when you hold down the
button for 2 full seconds.
1

Adhere the Panic Button to a wall in your masterbedroom or anywhere you want a bit of extra security.

Test Button
Hold for 2 seconds

The red LED in the top rightcorner will flash when your panic
signal has been sent.

7

When you’ve put your system intest mode, the Panic Button itself
becomes its test button.

Have questions? Call 0800 456 1789

Install your Extra Sirens
1

Adhere the Siren by pressing and holding it to the wall for
30 seconds to ensure it stays in place. Only use the adhesive
tape if installing inside the home.

2

For permanent installation, push up on the Siren to remove
it from its bracket. Then screw the bracket into the wall with
the included screws.

3

For external use, the accompanying screws can be used on
timber but larger screws will be needed for installation on brick.
Make sure it’s fixed under an eave or inside a porch.

Test Button
Install your Siren by
the front door to scareaway intruders.

Be cautious when
testing your 105dB
Siren. Prolonged
exposure can cause
hearing damage.

Use your Keypad menu
to configure your Siren’s
volume and settings.

Three pulse temporal pattern for evacuation (Smoke + CO alarms) only.

Have questions? Call 0800 456 1789

8

Install your Smoke Detectors
Test Button
1

Remove mounting bracket from thedetector by rotating it counterclockwise.

2

Install the bracket on the wall or ceilingusing the included screws and wallanchors.

3

Push the Smoke Detector against the mounting bracket androtate it clockwise until it snaps into place. A solid yellow lightmeans it is not snapped in place.

Place Smoke Detectors
near your sleeping areas.
For maximum protection,
place one on each levelof your home.

BEDROOM

Do not install near
your furnace, stove,
fireplace, kitchen,
garage, or bathroom
with a shower.

BEDROOM

LIVINGBATH

LIVING ROOMKITCHEN

BOILER
ROOM

This detector is for household use only. There are local laws that apply to Smoke Detectors.
Please refer to the information included in the detector box and consult with your local firebrigade regarding any requirements.

9

Have questions? Call 0800 456 1789

Install your CO Detectors
Test Button

1

Separate the mounting bracket from theback of the Carbon Monoxide Detector byrotating it counterclockwise.

2

Mount the bracket to your wall or ceilingusing the included screws and wall anchors.

3

Push the CO Detector against the mounting bracket androtate it clockwise until it snaps into place. A solid yellow lightmeans it is not snapped in place.

Typical installation locations:
Near bedrooms and on eachlevel of your home.

BEDROOM

Do not install near yourfurnace, stove, fireplace,
kitchen or garage.

BEDROOM

LIVINGBATH

LIVING ROOMKITCHEN

BOILER
ROOM

This detector is for household use only. There are local laws that apply to CO Detectors.
Please refer to the information included in the detector box and consult with your local firebrigade regarding any requirements.

Have questions? Call 0800 456 1789

10

Install your Water Sensors
Water Sensors prevent damage from leaks and floods. You
can place one in the drip pan of your water heater or washingmachine, or near bathroom plumbing to detect any leaks,
overflows or broken plumbing.
1

For the simplest installation, simply place your Water Sensor
on the floor.

Test Button

Some homeowners insurancecompanies will give you an
extra discount for having Water
Sensors installed.

11

Your Water Sensor does notneed to be adhered, but if you
choose to adhere it using theextra adhesive tabs, makesure not to cover up any of
the 6 metal contact points on
the bottom of the device.

Have questions? Call 0800 456 1789

Install your Temperature Sensors
1

Adhere the Temperature Sensor on the wall near yourhome’s main thermostat or near any exposed plumbing
that’s vulnerable to burst during a freeze.

Test Button
You can change thesensor’s temperaturethresholds in thedevice settings in the
Keypad menu.

Avoid your boiler
room, which may
stay warm long after
a furnace failure.

Some homeowners insurance companies will give you an extra discount forhaving Temperature Sensors installed. Contact your insurance agent for details.

Have questions? Call 0800 456 1789

12

Install your SimpliCams
Install your SimpliCams after the rest of your system.
1

Slide the stand off the camera.

2

Insert the Micro-USB into theport on the back of the camera.
Replace the stand, and plugthe cord into a wall socket.

3

Micro USB
Port

Launch the SimpliSafe app on yoursmartphone to begin installation.

With a camera recording plan,
SimpliCams will capture arecording if it detects motion. If
signed up to the Pro Premium
monitoring plan, it will also record
when an alarm is triggered and if
there’s a secret alert.
When your SimpliCam is all set up,
the top status light will be blue.
A smaller red light beneath thestatus light is used at night to help
illuminate your room.

Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store isa service mark of Apple Inc., registered in the US and other countries.

13

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Activate Alarm Monitoring
In an alarm event, professionally trained operators will contact you.
If on the Pro Premium monitoring plan, they will request police orfire service dispatch based on a visually verified incident.
1

Write your Base Station serial number here(located on the bottom of your Base Station)
so you have it handy during activation.

2

Activate at simplisafe.co.uk/activate

SERIAL #:After you activate your subscription, your system will be inPractice Mode for 72 hours while you get used to using your alarm.
The alarm will function normally, but you will not receive police orfire service dispatch. After 72 hours, you will be notified that your
Dispatch Service is live.

Set Up WiFi
Your sytem has built in cellular and wifi. The cellular will connect
automatically. By setting up wifi, your system will be more secure andupdate faster.

1

Press menu

on your Keypad, enter your Master PIN, andnavigate to “System Settings” then to “WiFi.”

Have questions? Call 0800 456 1789

14

How Monitoring Works

The sirensounds when
one of yoursensors is
triggered.

Your Base
Station thenwirelessly
contacts themonitoring
center.

The operator
will contact you
and others you
designate.

If the operator
confirms anemergency at
your home,emergency
responders will
be dispatched.

What happens when a sensor is triggered whensigned up to Pro Premium?

15

1.

When your alarm is on and one of your sensors is triggered, the Keypad will start
beeping and prompt you for your PIN. You have 30 seconds to turn the alarm off—
this time is called the Entry Delay and can be customised in the Keypad menu.

2.

If the alarm is not turned off within the 30 second Entry Delay, SimpliSafe willsound a siren for four minutes and send an alert signal to our professional
monitoring centre (you must activate your service in your online account forthis service to function).

3.

The professional monitoring centre will attempt to call you, then your secondary
contacts if unable to reach you.

4.

If it was a false alarm and you provide your previously chosen Safeword, noauthorities will be dispatched.

5.

If an incident is visually confirmed, the professional monitoring centre will request
police or fire service dispatch.

6.

On Pro Premium, if the monitoring centre can’t reach the primary contacts and an
incident can’t be visually verified, then they will dispatch a private guard to yourproperty to secure the premise. This does incur an extra charge if a guard is sent
to your home, but if you want to opt out of this call the team on 0800 456 1789.

7.

Your alarm system will automatically re-arm, but the sensor that caused theburglar alarm will be disabled until the alarm system is dis-armed andre-armed again.
Have questions? Call 0800 456 1789

Congratulations!
Setup is complete and you can now start using
your SimpliSafe system. Feel free to read on for
more information about your system.

USING YOUR SYSTEMKEYPAD WARNINGSCOMMON QUESTIONSHave questions? Call 0800 456 1789

17-18

18

19-20

16

Using your System
Put your system into Away ModeUse this mode when you are leaving. All of your sensors, including Motion
Sensors, will be active.
• Press “away” on your Key Fob or Keypad.
• You have 60 seconds to exit before the alarm is active. To cancel during the exit
delay, simply press “off”

Put your system into Home ModeUse this mode when you are staying home. By default, all of your sensors will
be active, except for Motion Sensors. However, this can be customised using the
Keypad. Cameras will have their privacy shutters closed.
• Press “home” on your Keypad.

Turn your system Off
Use the same method to turn off your alarm, whether it’s in Home or Away Mode.
• Press “off” on your Key Fob or press “off” on your Keypad followed by your 4 digit PIN.
If a sensor is triggered, there will be a 30 second Entry Delay before the alarm siren
sounds and the Professional Monitoring Centre is notified.

Putting your system into Test Mode
We recommend you test your system regularly and after making any changes.
• In “menu” select “Test Mode”• Follow the instructions below and on the Keypad to test your devices. The Base
Station will announce the sensor type to confirm that it has received the signal.
• Press the left arrow to exit Test Mode.
• If you have a professional monitoring plan, you will receive a phone call confirming
the test.
Motion Sensors: Press the Test Button on the top of the Motion Sensor. For an accuratetest, leave the room for the sensor you are testing then wait 90 seconds. Re-enter theroom and the Base Station will say “Motion Sensor.”
Glassbreak Sensors: Press Test Button on the top of the sensor then clap your hands
loudly near your windows. In Test Mode, the Glassbreak Sensor will be activated by
all loud sounds. When the system is armed, the Glassbreak will only react to glass
breaking.

17

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Entry Sensors: Open and close protected doors and windows.
Panic Buttons: Hold the Panic Button down for 2 seconds.
Smoke and CO Detectors: Hold the Test Button on the front of the sensor for
4 seconds. The sensor will beep 3-4 times.
Extra Siren, Water and Temperature Sensors: Press the Test Button on the
top of each sensor.

Keypad Warnings
SimpliSafe will warn you of potential problems with a flashing red light on the Base
Station and/or adisplayed on the Keypad. Access these messages by pressing
the right edge of your screen. Here are some common warnings:
Entry Sensor Open

SimpliSafe is warning you that you may have left a door orwindow open. If they are already closed, make sure each Entry
Sensor and its magnet are less than 5 cm apart.

Low Battery

Slide the sensor up and off of the wall (the bracket will remain
adhered to the wall) and replace the batteries.

Keypad Out of Range

If you see this message frequently, your Keypad and Base Station
may be too far apart for reliable wireless communication. Try
moving them closer together.

Sensor Error

A wireless sensor is not responding. Move the sensor and Base
Station closer together or replace the sensor’s battery. If thesensor displayed on your Keypad is not one of your sensors or it
is not installed, remove that sensor from your system (page 20).

Power Outage

Your Base Station will function as usual for up to 24 hours on its
rechargeable backup battery. If your home has not lost power,
make sure the wall plug is securely inserted into your wall socket
and the Base Station.

No Link to Dispatcher

SimpliSafe cannot communicate with the Professional Monitoring
Centre, for one of the following reasons:• Your Professional Monitoring Centre is not active. Please checkyour account on our web or mobile app.
• The Base Station is located in an area with poor cellular
coverage. Move it near a window for better reception.
• Your wifi connection is weak or not yet set up. Wifi can provide asecondary connection to the Professional Monitoring Centre.

Wireless Interference
Detected

Make sure the Base Station isn’t next to an electronic device that
may cause interference, or relocate it to somewhere else central
in the home.
Have questions? Call 0800 456 1789

18

Common Questions
How do I move a device?
To move a device, push up on the front of the device in the direction of the test
button—the back will stay on the wall and the white adhesive tape tab will be visible.
Pull down (not out) slowly on the tab until the back is removed from the wall.
When you are ready to re-adhere the device in a new location, use a fresh piece ofadhesive tape (extras have been included).
What if I have a door or window open when I turn on the alarm?
Your SimpliSafe alarm will warn you that a door or window is open when you turn thealarm on. Open doors or windows will not be protected until they are closed. Oncethey are closed, the Base Station will start monitoring them.
What happens if I accidentally trigger an alarm? How do I avoid false alarms?
Enter your PIN on the Keypad or press “off” on the Key Fob to stop the siren. If you
cancel the alarm within a few seconds, the Professional Monitoring Centre will abort
the alarm. Otherwise, they will call the numbers you provided to confirm the false
alarm. After the operator has verified your identity (please have your Safeword
handy), he or she will cancel any alarms. To avoid the most common causes of false
alarms:•Do not place Motion Sensors near a heater or air conditioner, or facing an open
window. If you have large pets, please refer to the instructions on page 4.

•

If pets continue to set off false alarms, you can lower the sensitivity on your
Motion Sensor. To do so, slide the motion sensor up and off its bracket. On theback, move the switch to the left towards the “L” setting.

•Make sure that a rattling window or door does not trigger an Entry Sensor. Eachmagnet should be as close as possible to the Entry Sensor.

If you’re still having trouble with false alarms, please contact SimpliSafe support.
Can I get a discount on my home insurance?
Some insurance companies will offer you a discount for having a professionallymonitored home security system like SimpliSafe, but this is something you would
need to discuss with your provider.
How can I test my professional monitoring Service?
After your 72 hour Practice Mode is over, select “Test Mode” in your Keypad menu
and follow the prompts. This will cause your Base Station to send a test signal to theprofessional monitoring centre. A security expert will contact you to let you know thetest signal was successfully received.

19

Have questions? Call 0800 456 1789

Will SimpliSafe work in the event of a power outage?
Yes. All of your sensors are battery powered and the Base Station has a built-in
rechargeable backup battery that provides power for up to 24 hours during a power
outage. Your SimpliCam however will be affected as it needs to be connected to a
power source.
How do I add components?
If you need additional components, purchase more online at
SimpliSafe.co.uk/alarm-sensors. Once you’ve received your devices, open the Menu
on your keypad and select “Devices”, then “Add device” and follow the instructions.
How do I remove components?
•

Open the menu on your Keypad and select “Devices”•

Find the device you’d like to remove in the list and select it with the right rocker•

Scroll to the bottom of the list and select the option “remove” by pressing theright side of the screen•

Press “off” to exit the menu

Can I use SimpliSafe without a professional monitoring plan?
Yes, but we don’t recommend it. Without a professional monitoring plan, only thealarm siren will sound and no authorities will be called. The SimpliSafe professional
monitoring plan is easy to set up and can be cancelled at any time.
How do I change the batteries?
Voice prompts will warn you when your batteries are low (battery life is approximately
1 year for a Keypad and 5 years for all other sensors). To change batteries, remove thecomponent from the wall as described above. Replace the batteries behind the backpanel and slide the component back into place. The Base Station backup battery is
rechargeable and does not normally need to be replaced.
What happens if my Key Fob is lost or stolen?
Your Key Fob will work for whoever has it in their possession. If you lose your Key Fob,
you should disable it by going into the menu and removing it from your list of devices(you can easily add it back later). If you are concerned about the security of your Key
Fob, you can disable its ability to turn the alarm on and off in the device settings. You
will still be able to use it as a portable panic button within your home.

Have questions? Call 0800 456 1789

20

System Updates
SimpliSafe may occasionally receive optional system updates to add features andfunctionality. If your system is connected to wifi and there is an update available, you will
see a gear symbolon the left side of your Keypad’s screen. Press the off button torefresh your Keypad’s screen to determine if an update is available. To accept the update,follow the prompts and wait for your Base Station and Keypad to reboot. The updateprocess may take between 10 and 20 minutes, during which your system will be offline.
After the update is complete, you will have to select the gear icon on each additional
Keypad you own to update them as well.

Product Safety Information
Warning: Changes or modifications to this unit not expressly approved by SimpliSafe ltd could void the user’s authority to operate theequipment.
Use only approved batteries and the supplied UL/ULC/EN approved power adapter with your SimpliSafe Home Security System. Any
tampering with the product or other unauthorized use will void your limited warranty. To prevent a fire hazard or electrical shock, do
not expose the Base Station (SSBS3) or other components to water or operate the System while you are wet or standing in water. Be
sure that electrical and telephone cords used are not frayed or placed in a location where they can pose a danger.
Caution: To ensure proper operation, this equipment must be installed according to the enclosed installation instructions. To verify
that the equipment is operating properly and can successfully report an alarm, this equipment must be tested immediately after
installation, and periodically thereafter, according to the enclosed test instructions (pages 17-18).
Caution: Please verify periodically that components remain firmly adhered. A falling component could harm a passing person. Also,
swallowing a small piece, such as a magnet or battery could be harmful. Please keep them away from children.
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Displose of used batteries according to the instructions.
For the purpose of LVD Directive: Importer/Manufacturer: SimpliSafe ltd Address: Link 665 Business Centre Todd Hall Road Haslingden
Rossendale BB4 5HU

Operating Temp:

Base Station: Model SSBS3 Operating Temperature 0°C to 40°C, 90% Max. Humidity
Keypad: Model SSKP3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Keyfob: Model SSKF3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Entry Sensor: Model SSES3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Motion Sensor: Model SSMS3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Panic Button: Model SSPB3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Glassbreak Sensor: Model SSGB3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Smoke Detector: Model SSSD3-0 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Carbon Monoxide Detector: Model SSCO3-0 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Water Sensor: Model SSWT3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Freeze Sensor: Model SSFS3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
Extra Siren: Model SSWS3 Operating Temperature 0°C to 60°C, 90% Max. Humidity
SimpliCam: Model SSCM1 Operating Temperature -10°C to 40°C, 90% Max. Humidity

Power Supply:

Input: 100-240 VAC, 50/60Hz, 0.4A Max, Output: 6.5VDC, 1.6A
DONGGUAN GANGQI ELECTRONIC CO LTD, GQ12-065160-AB

Batteries:

Base Station: Four(4) Eneloop BK-3MCCA, 1.2V min 1900mAh OR FB 1000, 1.2V, 1000mAh, NiMh (Note: NiMh
batteries must be recycled or disposed of properly).
Keypad: four 1.5V Alkaline, size AA.
Motion, Glassbreak Sensors: one 3V Lithium, size CR123A.
Panic Button, Freeze, Water Sensors, Entry Sensors: one 3V Lithium, size CR2032.

21

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SimpliSafe Ltd Terms of Sale
Online Terms Last updated: July 2021
Please review these Terms of Sale carefully as these terms govern your purchase of the Products in your order (“Products”) from
SimpliSafe Ltd (“SimpliSafe”) and set out your rights and obligations with respect to your purchases, including important limitations
and exclusions. These are the Terms of Sale under which we are willing to provide you with the Products. Please be certain you
understand them.
[By clicking the “Submit” button below], you agree that you have read and are bound by these Terms of Sale, including the disclaimers,
limitations of liability and indemnity obligations below. You may print these Terms of Sale by clicking the print button on your Internet
browser. We will also send you a copy of these Terms of Sale after you have made an order.
1. Information about SimpliSafe and how to contact us
We are SimpliSafe Ltd (“SimpliSafe”) a company registered in England and Wales under registration number 10795126 and with our
registered office at Bauhaus, 27 Quay Street, Manchester, M3 3GY. Our registered VAT number is 287 6084 60.
You can contact us by telephoning our customer service team at 0800 456 1789 or by writing to us at Bauhaus, 27 Quay Street,
Manchester, M3 3GY or by email to customer-suppport@simplisafe.co.uk. If we have to contact you we will do so by telephone or by
writing to you at the email address or postal address you provided to us in your order.
2. AcceptanceOur acceptance of your order will take place when SimpliSafe emails you to indicate our acceptance, at which point a contract will
come into existence between you and us incorporating these Terms of Sale. If we are unable to accept your order, we will inform you of
this by e-mail and will not charge you for any Products. This might be because the Product is out of stock, because of unexpected limits
on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Productor because we are unable to meet a delivery deadline.
3. EU Sales
Purchases from SimpliSafe are available only in the UK. You agree not to use or attempt to use any Product outside the UK.
4. Use of Products
You agree not to use any Product for any illegal or unlawful purpose.
5. Sales are intended for End Users Only
Purchases made through the SimpliSafe website are intended for end user customers only.
6. Payment Methods
SimpliSafe accepts credit cards, debit cards and SimpliSafe Gift Cards as forms of payment in each case as set out on its website. If
a credit card is being used for a transaction, SimpliSafe may obtain a pre-approval from the credit card company for an amount up to
the amount of the order. Billing to your credit card occurs at the time of purchase or when the order is shipped. If the balance from a
SimpliSafe Gift Card is used for a transaction, the amount is deducted from your Gift Card at the time of purchase. If the total amount of
the transaction is greater than the balance available in Gift Card your credit card will be charged for the balance.
We are unable to accept credit cards issued by banks outside the European Economic Area. Debit cards and check cards have daily
spending limits that may prevent the processing of your order.
7. Prices
The price of the Products (which excludes VAT) will be the price indicated on the order pages when you placed your order. We take allreasonable care to ensure that the price of the Products advised to you is correct. However please see below for what happens if we
discover an error in the price of any Products you order.
The total price will include the price of the Products in your order plus any applicable VAT and shipping charges and any customs or
excise duty, less any discounts offered by SimpliSafe. SimpliSafe reserves the right to change prices for Products offered at any time,and does not provide price protection or refunds in the event of a price drop or promotional offering.
If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay,unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices
before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your orderdate, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we willcontact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious andunmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you
have paid and require the return of any Products provided to you.
You must pay for all Products in full before we dispatch them.
8. Value Added Tax
The total price of the Products will include VAT based on the delivery address and the rate in effect at the time your transaction is

Have questions? Call 0800 456 1789

22

completed. We will charge all applicable VAT and custom duties, and SimpliSafe has the right to collect any tax it believes it is obliged
to collect.
9. SimpliSafe Gift Cards
SimpliSafe gift cards (“Gift Cards”) are for transactions on the SimpliSafe website only. VAT will not be charged when the Gift Card ispurchased. VAT is charged when the Gift Card is redeemed. The VAT rate on the transaction is based on the delivery address of theredeemer. Gift Cards may not be used to purchase other Gift Cards.
10. Delivery
Delivery will be by common carrier F.O.B SimpliSafe’s shipping point. This means that you (and not SimpliSafe) have the risk loss ordamage to the Products during shipment.
You will be responsible for the costs of delivery as set out on the SimpliSafe website.
We will ship Products without undue delay, subject to any time limits posted on our website at the time of the order.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know
and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but
if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but
not received.
You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the contract
as at an end straight away if any of the following apply:(a)

we have refused to deliver the Products;(b)delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or(c)

you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline fordelivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the Products or reject Productsthat have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting
them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the cancelled Products andtheir delivery. If the Products have been delivered to you, you must either return them in person to where you bought them, post themback to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
Please call customer services on 0800 456 1789 or email us at customer-support@simplisafe.co.uk for a return label or to arrange
collection.
We may need certain information from you so that we can supply the Products to you, for example, your address. If you do not give us
this information as part of the ordering process or within a reasonable time of us asking for it, or if you give us incomplete or incorrect
information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra workthat is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is causedby you not giving us the information we need within a reasonable time of us asking for it.
You are responsible for Products once they are in your possession or the possession of a person identified by you to accept theProducts.
11. Our Products
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours
accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product mayvary slightly from those images. The packaging of the Product may vary from that shown in images on our website.
We may change the Products to reflect changes in relevant laws and regulatory requirements, to implement minor technicaladjustments and improvements, for example to address a security threat.
We may have to suspend the supply of a Product to:(a)deal with technical problems or make minor technical changes;(b)

update the Product to reflect changes in relevant laws and regulatory requirements; or(c)make changes to the Product as notified by us to you.

We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency.
If we have to suspend the Product for longer than 30 days we will adjust the price so that you do not pay for Products while they aresuspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case fora period of more than 30 days and we will refund any sums you have paid in advance for the Product in respect of the period after you
end the contract.
The Products are described on our website at https://simplisafe.co.uk/wireless-home-security-feature-overview. This sets out
important features of the Products. Please note that the Products only perform in the manner set out on our website and there is no
guarantee that the Products may not be compromised or circumvented. The Products are designed to provide a specified response

23

Have questions? Call 0800 456 1789

in given situations. There is no guarantee that the Products will prevent unauthorised intrusion onto the premises or will prevent any
personal injury or property loss or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies orwater damage; or that the Products will in all cases provide adequate warning or protection. You understand that the Products may
be interrupted, circumvented, unavailable (for a limited or extended time period) or otherwise compromised, including as a result ofequipment designed or used by a third party for the purpose of causing false alarms or gaining unauthorised access to or otherwise
affecting or controlling the Products.
12. Limited Warranty and Goodwill Guarantee
SimpliSafe warrants to you that the Products will be free from defects in materials and workmanship under normal use and service
for 3 years from the date that you purchase the Product (“Limited Warranty”). SimpliSafe’s obligation and liability under the Limited
Warranty is limited to accepting return of the defective part of the Product and an equivalent replacement Product or parts during thewarranty period. Replacement Products or parts may be new or reconditioned, at the sole option of SimpliSafe. SimpliSafe warrants
any replacement Product or part for 3 years from the time of replacement. Ownership of any returned Product or part transfers toSimpliSafe on receipt.
For service under the Limited Warranty, please contact SimpliSafe Customer Support at 0800 456 1789 or visit https://simplisafe.
co.uk/support and click on “Contact Us”. If SimpliSafe is unable to address the issue that you are facing, SimpliSafe will send you areplacement Product or part along with a postage prepaid return slip. You must return your old Product or part to SimpliSafe using
such slip.
This Limited Warranty does not apply where damage is caused by failure to follow installation or operating instructions, misuse (which
includes using Products outdoors unless outdoor use is expressly permitted, and in such cases only as directed), alteration, abuse,
accident or tampering, damage or non-performance resulting from use of any item or repair services not provided by SimpliSafe
or to business users. The Limited Warranty does not apply if damage was caused by Act of God, natural disaster, labor dispute, war,
terrorism, civil strife, or other cause beyond SimpliSafe’s control. Battery replacement is excluded from the Limited Warranty. Productsthat are tested and found to be in good working condition (not defective) are not covered by this Limited Warranty.
In addition to the Limited Warranty you may return the Product to us at any time within 60 days of your order and receive a full refund(“Goodwill Guarantee”). SimpliSafe will send you a postage prepaid return slip, and you must return the Products to SimpliSafe using
such slip.
If you are a consumer, the Limited Warranty and Goodwill Guarantee do not affect your legal rights under the Consumer Rights Act
2015 or your general rights in relation to faulty or misdescribed Products (which are described in clause 14).
13. Responsibility for loss or damage suffered by you
If either you or we are in breach of our agreement, you or we shall be liable to the other for foreseeable loss and damage caused by thebreach and not for any losses that are not a foreseeable consequence of the breach or for indirect losses which happen as a side effectof the main loss or damage and which are not foreseeable by you and us.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible
for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you
knew it might happen, for example, if you discussed it with us during the sales process. We are not liable to you for loss that was notforeseeable, was not caused by us or business loss.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or
personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection
Act 1987.
If you use the products for any business, commercial purpose or re-sell any Products we will have no liability to you for any loss
howsoever arising (whether in contract, tort (including negligence), breach of statutory duty or otherwise) that relates to a business,such as any loss of profit, loss of business, business interruption, or loss of business opportunity, in each case whether that loss isdirect, indirect or consequential, and (ii) our total liability to you (whether in contract, tort (including negligence), breach of statutory
duty or otherwise) shall not exceed the total cost of the Products purchased by you.
14. Monitoring Services
Monitoring services will not be provided in connection with your purchase of the Products unless you activate such services online
through https://simplisafe.co.uk or by calling SimpliSafe Customer Support at 0800 456 1789 (and as and when this feature becomes
available in your location, through the SimpliSafe mobile app).
Monitoring services will be provided in accordance with SimpliSafe’s Terms of Service which can be found online https://simplisafe.
co.uk/terms-of-service and no other terms will apply to such services.
15. Services Provided Without Monitoring Subscription
If you activate service offerings made available in connection with any Products that do not require a monitoring subscription (suchas motion-detected alerts, cloud-based video recording and storage and/or video streaming services which may be made available,from time to time, in connection with a SimpliSafe security camera without a monitoring subscription) such services shall be provided
in accordance with the Terms of Service applicable to such services which can be found at https://simplisafe.co.uk/terms-of-service.
Such services will not be provided unless or until you activate them online through the SimpliSafe mobile app or by calling SimpliSafe
Customer Support at 0800 456 1789.

Have questions? Call 0800 456 1789

24

16. Insurance
The price of the Products is unrelated to the value of property located on or near the premises at which the Products are located. No
portion of the purchase price is for insurance or is an insurance premium.
17. Your right to end the contract(a) Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are
performing and when you decide to end the contract:(i) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Productrepaired or replaced or a service re-performed or to get some or all of your money back), see clause 20;(ii) if you want to end the contract because of something we have done or have told you we are going to do, (see clause17(b));(iii) if you have just changed your mind about the Products, (see clause 17(c)). You may be able to get a refund if you arewithin the cooling-off period (see clause 17(f)), but this may be subject to deductions and you will have to pay the costs ofreturn of the Product;(iv)

in all other cases (if we are not at fault and there is no right to change your mind), see clause 17(e).

(b) If you are ending a contract for a reason set out at (i) to (iv) below the contract will end immediately and we will refund you in full
for any Products which have not been provided and you may also be entitled to compensation. The reasons are:(i)
we have told you about an error in the price of the Product you have ordered and you do not wish to proceed (seeclause 7);(ii)

there is a risk that supply of the Products may be significantly delayed because of events outside our control;(iii) we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them fortechnical reasons, in each case for a period of more than 30 days; or(iv) you have a legal right to end the contract because of something we have done wrong (including because we havedelivered late).
(c) If you are a consumer, for most Products bought through a website you have a legal right to change your mind within 14 days
(unless the Products are split into several deliveries over different days (in this case you have until 14 days after the day you (orsomeone you nominate) receives the last delivery to change your mind about the Products or your Products are for regular delivery
over a set period in this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the
Products)) and receive a refund. These rights, under the Consumer Contracts Regulations 2013, can be exercised in the way set out inclause 17(e).
(d) Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed
under the Goodwill Guarantee or afterwards, but if you do so after the Goodwill Guarantee has expired you may have to pay us
compensation. A contract for goods is completed when we have finished providing the goods and you have paid for them. If you wantto end a contract before it is completed where we are not at fault and you have not changed your mind after the Goodwill Guarantee
has expired, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products notprovided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for
the net costs we will incur as a result of your ending the contract.
(e)

To end the contract with us, please let us know by doing one of the following:(i) Phone or email. Call customer services on 0800 456 1789 or email us at customer-support@simplisafe.co.uk. Pleaseprovide details of what you bought, when you ordered or received it and your name and address.
(ii)

Complete the form at https://simplisafe.co.uk on our website.

(iii) Complete the form available online to print off at https://simplisafe.co.uk and post it to us at the address on theform. Or simply write to us at Bauhaus, 27 Quay Street, Manchester, M3 3GY including details of what you bought, when
you ordered or received it and your name and address.
If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return themto us. You must either return the goods in person to where you bought them, post them back to us at Bauhaus, 27 Quay Street,
Manchester, M3 3GY or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0800
456 1789 or email us at customer-support@simplisafe.co.uk for a return label or to arrange collection. If you are a consumer and you
are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
(f)

We will pay the costs of return:(i)

if the Products are faulty or misdescribed;(ii)

under the Goodwill Guarantee; or(iii) if you are ending the contract because we have told you of an error in pricing, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of something we have done wrong.

25

Have questions? Call 0800 456 1789

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
(g) If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us
of collection.
(h) Where we are obliged to refund the price and or delivery costs to you we will do so by the method you used for payment. However,
we may make deductions from the price if you are exercising your right to change your mind and we may reduce your refund of theprice (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them ina way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later
discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery
costs will be the costs of delivery by the least expensive delivery method we offer.
(i) We will make any refunds due to you as soon as possible. If you are a consumer and are exercising your right tochange your mind then:(ii) Where we have not offered to collect the Products, your refund will be made within 14 days from the day on which
we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent theProduct back to us.
(iii)

IIn all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

18. Our rights to end the contract
We may end the contract at any time by writing to you if:(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you thatpayment is due;(b)

you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or(c)you are otherwise in material breach of the contract and do not remedy such breach within 14 days of us asking you to do so.

IIf we end the contract in the situations set out in this clause 18 we will refund any money you have paid in advance for Products
we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of yourbreaking the contract.
We may write to you to let you know that we are going to stop providing the Products. We will refund any sums you have paid in
advance for Products which will not be provided.
19. If there is a problem with a Product
If you have any questions or complaints about a Product, please contact us. You can telephone our customer service team on 0800 456
1789 or write to us at customer-support@simplisafe.co.uk or Bauhaus, 27 Quay Street, Manchester, M3 3GY.
We are under a legal duty to supply Products that are in conformity with this contract.
If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, post themback to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
Please call customer services on 0800 456 1789 or email us at customer-support@simplisafe.co.uk for a return label or to arrange
collection.
20. Software
Software embedded within any Product is licensed to you on a non-exclusive and limited basis and is not sold. You may use such
software only in connection with the Product in which it is embedded, and may not modify, distribute, copy or reverse engineer such
software. All rights with respect to such software not licensed to you under this contract are fully reserved by SimpliSafe and/or its
licensors. You may transfer your rights to the Software only.
21. Camera and other recording devices
If the Products include any camera or any other video-related and/or audio-related equipment (“Camera”), you acknowledge and agree
that (i) the Camera is intended to assist you and any monitoring facility used to provide you with a service in the verification of alarm
events at your premises, not to reduce or eliminate any risk of loss, (ii) the Camera is not intended to detect or prevent unauthorised
intrusion onto the premises or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies or water
damage, (iii) you will use the Camera solely in connection with lawful recording practices on or near your Premises that at all times
comply with the Privacy Policy and Terms of Service which can be found at https://simplisafe.co.uk/terms-of-service/, and no otherpurpose, (iv) you shall not use the Camera, or permit the use of the Camera, for any illegal or unlawful purpose, (v) you shall not use or
permit the use of a Camera installed with a view where any person may have a reasonable expectation of privacy, including restrooms,
dressing or changing areas, locker rooms or similar areas, (vi) you shall instruct all persons who may use the Camera of any limitations
with respect to the Camera, (vii) you shall notify any person whose oral communication may be intercepted, recorded or transmitted by
the Camera of any such interception, recording or transmission, and (viii) when and to the extent restricted or otherwise prohibited byapplicable laws, YOU MUST NOT INTERCEPT, RECORD OR TRANSMIT ANY ORAL COMMUNICATION OF ANY PERSON WITHOUT HAVINGSUCH PERSON’S PERMISSION TO DO SO. Please refer to the SimpliSafe Privacy Policy at https://simplisafe.co.uk/privacy/for important
information regarding the recording of audio and video.
22. Responsibility for the operation of the Products

Have questions? Call 0800 456 1789

26

You are responsible for the operation of the Products and must comply with all applicable laws relating to their use. These may include
laws relating to data protection and privacy (including as set out in the Terms of Service), CCTV and surveillance and the operationof security alarms. In the UK they may include the General Data Protection Regulation, the Data Protection Act 2018, the Clean
Neighbourhoods and Environment Act 2005, the Protection of Freedoms Act 2012, and the Regulation of Investigatory Powers Acts
2000 and 2016.
23. Life Safety Notice
If you purchase a Product that includes smoke detectors or carbon monoxide detectors, or if you add smoke detectors or carbon
monoxide detectors at a later time, there may be specific requirements or standards for the installation and location of such detectors.
You should contact your local authority having jurisdiction or consult a qualified professional to assist in the installation, maintenanceand location of such detectors. You have sole responsibility for complying with any and all codes, laws and standards that may apply tothe installation, placement, and maintenance of the Products.
24. Privacy
Please refer to SimpliSafe’s privacy policy at https://simplisafe.co.uk/privacy for important information about our collection, use andsharing of your personal information. We will only use your personal information as set out in our https://simplisafe.co.uk/privacy.
25. Other Terms
Other terms. You understand and agree that sales made by SimpliSafe-authorised distributors, resellers or retailers (including toAmazon.com) shall be subject to these Terms of Sale, notwithstanding that the ultimate sale may have been made by authorised
distributors, resellers or retailers. Moreover, the initial sale made to you by such SimpliSafe-authorised distributors, resellers or
retailers shall be the commencement of the Limited Warranty.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England andWales and you can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland you
can bring legal proceedings in respect of the products in either the Scottish or the courts of England and Wales. If you live in Northern
Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the courts of England and Wales.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you arerequired to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not meanthat you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you missa payment and we do not demand payment from you but we continue to provide the products, we can still require you to make thepayment at a later date.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately.
If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Nobody else has any rights under this contract (except someone you pass your Limited Guarantee on to). This contract is between
you and us. No other person shall have any rights to enforce any of its terms, except as explained in relation to the Limited Guarantee.
Notices. Unless otherwise expressly provided in this contract, (i) all notices required to be given to SimpliSafe shall be deemed tohave been duly given if in writing and mailed by regular mail, postage prepaid, or overnight delivery, by a reputable, national overnightdelivery service to SimpliSafe’s then current principal place of business and (ii) all notices required to be given to Subscriber shall bedeemed to have been duly given if in writing and sent to the e-mail address Subscriber provided to SimpliSafe.
Assignment. We may transfer our rights and obligations under these Terms of Sale to another organisation. We will contact you to let
you know if we plan to do this. If you are a consumer and you are unhappy with the transfer you may contact us to end the contract
within 30 days of us telling you about it and we will refund you any payments you have made in advance for Products not provided. You
may only transfer your rights or your obligations under these terms to another person if we agree to this in writing or in conjunction
with the transfer of the Products in accordance with this agreement.

Product Specifications
It is important that you appreciate what SimpliSafe’s products and services can and cannot do. https://simplisafe.co.uk/wirelesshome-security-feature-overview

27

Have questions? Call 0800 456 1789

Our products will:(1) Detect the events they were designed to detect, provided that they are not tampered with and are maintained and installed as
directed.
(2) Attempt to use cellular data networks and/or available WiFi networks to communicate with our applications if the consumer issubscribed to our Monitoring Services.
Our services will:(1) Send notifications to the user in the event of an alarm.
(2) Send alarm signals to the 24/7 monitoring and response station.
(3) Follow user instruction in the event of an alarm.
(4) Make video available on demand for subscribers of that service with products installed and maintained properly.
(5) Attempt to contact emergency responders based on the type of alarm and handling instructions for that type of alarm.
When used properly our home security products can make an important contribution to your home security. However, it is important
to appreciate what they are not designed to do or cannot guarantee. Please take these limitations into account when deciding
whether to use any SimpliSafe product or service.
Our products and services:(1) Will not prevent a burglary or other crime. They only provide detection and monitoring as set out in the relevant specification.
(2) Will not prevent death or injury by fire or carbon monoxide exposure.
(3) Will not prevent damage by water.
(4) Will not prevent temperature changes, such as heating of freezing, in your home.
(5) Will not work as intended and may not meet the specification unless installed and used to the specifications in the included
instructions.

Emergency Evacuation Plan
Establish and regularly practice a plan of escape in the event of fire. The following steps
are recommended by the U.S. National Fire Protection Association:• Position your detector or your interior and/or exterior sounders so that they can beheard by all occupants.
• Determine two means of escape from each room. One path of escape should lead to thedoor that permits normal exit from the building. The other may be a window, should yourpath be impassable. Station an escape ladder at such windows if there is a long drop to
the ground.
• Sketch a floor plan of the building. Show windows, doors, stairs, and rooftops that canbe used to escape. Indicate escape routes for each room. Keep these routes free from
obstruction and post copies of the escape routes in every room.
• Assure that all bedroom doors are shut while you are asleep. This will prevent deadly
smoke from entering when you escape.
• Try the door. If the door is hot, check your alternate escape route. If the door is cool, open
it cautiously. Be prepared to slam the door if smoke or heat rushes in.
• When smoke is present, crawl on the ground. Do not walk upright, since smoke rises andmay overcome you. Clearer air is near the floor.
• Escape quickly; don’t panic.
• Establish a common meeting place outdoors, away from your house, where everyone
can meet and then take steps to contact the authorities and account for those missing.
Choose someone to assure that nobody returns to the house — many die going back.

Have questions? Call 0800 456 178928

k e y pa d q u i c k g u i d e
Panic Button
Press the button for
2 seconds to trigger
the alarm.

Menu Navigation
Press down on the sidesof the screen to navigate
the menu.

Off, Home, Away
Your system has 3 modes:
Off, Home, and Away.
Pressing Home or Away
will arm your system andpressing Off will disarm it.

Touch to Wake
You can “wake up” theKeypad by touching the
body of the Keypad.

Menu
To adjust settings press
the menu button.

SimpliSafe Ltd
Bauhaus, 27 Quay Street, Manchester, M3 3GY
0800 456 1789

SimpliSafe.co.uk

29

Owners Manual version W1-UK Issued 2021. Printed in China.
Have questions? Call 0800 456 1789