FM-200™
Fire SuppressantFalcon Customer
Protection Program Overview
for the Middle EastFM-200™

Fire SuppressantInstalling a clean agent fire suppression system is a long-term

This program is currently available for all customers who

investment; and, for customers with large fire suppression

purchase a FM-200™ clean agent fire suppression systemsystems, choosing the best clean agent includes protectingfrom a Chemours authorized system manufacturer andthat investment. The lack of information on regulatory

installer. All that is needed is for the customer to complete theactivities in the wake of the Halon ban is perhaps

registration requirements detailed in the warranty agreement

understandably creating doubt in the minds of users as toand send it to Chemours. In addition, your customer is required

which clean agent solution should be installed. Now, there’s ato maintain a valid service and maintenance agreement withway you can provide customers in the Middle East* with peace

an authorized FM-200™ agent at an interval in complianceof mind, while also increasing your service contract businesswith local regulations (minimum semi-annually) to be eligiblewith the FM-200™ Falcon Customer Protection Program.

for the program.

The Falcon Customer Protection Program is a warranty that

*See warranty agreement for a list of countries included in the Middle East.

protects your customers for 20 years against any legislation
banning the use and/or requiring the removal of FM-200™
from a fire protection system installed during the warranty
offer period. (See the program brochure and warranty
agreement for complete details.)

FM-200™

Fire Suppressant

How the Program Works

6. Your customer must send the completed registration formand system working plan to Chemours within 30 days ofcompletion of the system commissioning.

It’s easy to get started with the Falcon Customer Protection
Program. Here’s how it works:
1. Review the FM-200™ Falcon Customer Protection
Program documentation provided to ensure the program
requirements the end user must fulfill are fully understood.
Contact Chemours if you have any questions.

7. Upon receipt of the registration form and system working
plan, Chemours will send a letter acknowledging receipt.
This acknowledgement of receipt does not constitute an
acceptance of the accuracy or completeness of theregistration form and/or the system working plan.

2. Use the informative brochure we’ve created to tell yourcustomers and prospects about the FM-200™ FalconCustomer Protection Program. All the details are there for
their review and peace of mind.

8. Be sure to tell your customer that one requirement for avalid application is a service and maintenance contract
with an approved by Chemours system manufacturer andinstaller for the entire term of the program.

3. Install the FM-200™ clean agent system for your customer.

9. The program warranty period is for 20 years from theinstallation date.

4.

Your customer must complete the registration form
(available from bashar.abu-sitta@chemours.com) and supply
a copy of the system working plan. Be sure to emphasize toyour customer that it is their responsibility to ensure theaccuracy and completeness of the registration requirements.
Only accurate and complete applications will be valid.

5. The exact requirements for qualification for this program
are in the FM-200™ Falcon Customer Protection Program
warranty agreement; but, if you wish to clarify if acustomer is eligible to apply, then please contact yourMiddle East representative at Chemours or email
bashar.abu-sitta@chemours.com.

10. In the event that legislation does come into place that
requires the removal of FM 200™ from the registeredsystem within the 20 year warranty period, Chemours will
replace the agent with one that meets the newenvironmental regulations in that particular country,
subject to validation by Chemours that the service andregistration requirements have been met in full andsubject to the full terms and conditions set out in thewarranty agreement.

FM-200™

Fire Suppressant

Get Started Today!
The FM-200™ Falcon Customer Protection Program is a great
way to help your customers protect their investment in fire
protection and alleviate their concerns about the uncertain
legislative situation that exists today, as well as boost yourservice agreement sales.
For further information on the FM-200™ Falcon Customer Protection Program,please contact:
Antonio Robledo
Regional Sales Manager
Chemours Fire Extinguishants Europe
Tel: +41 22 719 1532
Email: antonio.robledo@chemours.com
Bashar Abu-Sitta
Business Development Manager
Chemours Fire Extinguishants MEA
Tel: +971 4 813 7872
Email: bashar.abu-sitta@chemours.com
Email: info.uae@chemours.com
Or your local authorized FM-200™ supplierr
For further information regarding Fire Extinguishing Agents from Chemours,
contact: www.cleanagents.chemours.com
Europe, Middle East, and Africa
Chemours International Operations Sarl
2 Chemin du Pavillon
CH-1218 Le Grand-Saconnex
Geneva, Switzerland+41-22-719 1500
Asia
The Chemours Chemical (Shanghai) Co., Ltd.
7F, Bldg. 11, No. 399 Keyuan Road
Zhangjiang Hi-Tech Park
Pudong New District, Shanghai, PRC+86-400-8056-528
Tel: 886-2-25144488
AmericasChemours Fluoroproducts
1007 Market StreetP.O. Box 2047
Wilmington, Delaware 19899 (USA)302-773-1000

The information set forth herein is furnished free of charge and based on technical data that Chemours believes to be reliable. It is intended for use by persons having technical skill, at their own
risk. Because conditions of use are outside our control, Chemours makes no warranties, expressed or implied, and assumes no liability in connection with any use of this information. Nothing herein
is to be taken as a license to operate under, or a recommendation to infringe, any patents or patent applications.
© 2015 The Chemours Company FC, LLC. FM-200™, the FM-200™ Logo, and any associated logos, are trademarks or copyrights of The Chemours Company FC, LLC. Chemours™ and theChemours Logo are trademarks of The Chemours Company.
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