EQUINOX MEMBER POLICIESSummarized below are key policies, rules and expectations of Equinox (“Equinox” and the “Equinox Policies”). These
apply to all members of Equinox Fitness Clubs, Equinox Sports Clubs and E by Equinox (each a “Club”) and help make an
exceptional experience for everyone, so please read them carefully. Under your Membership Agreement and by your useof any Club, you are responsible for complying with all Equinox policies, including without limitation those outlined in thisdocument, and Equinox reserves the right to cancel, revoke or suspend your membership for any violation of the Equinox
Policies.

ACCESSING CLUBS
Check-In: You are required to check in at the front desk upon entry to any Club and, in order to access and use theClub, to display your membership card, key fob, mobile app barcode or other access and identification method madeavailable by Equinox. If you leave and re-enter a Club you will need to check back in with the front desk.
Identification: Equinox reserves the right to require you to maintain a photo or copy or your photo identification onfile with Equinox and/or to show photo identification or otherwise verify your identity before entering any Club.
Good Standing: Equinox reserves the right to prohibit you from accessing and entering any Club if there are any
outstanding past-due/overdue amounts payable to Equinox or your membership is otherwise not in good standing.
Guests: As part of your membership you may receive certain privileges to periodically bring a guest to a Club. You
must accompany your guest, and all guests will be required to check in at the front desk, present proper photo
identification, and sign a Guest Waiver in order to access and use the Club. Guest must comply with all applicable
Equinox Policies while accessing and using a Club. Without limitation to any additional Equinox Policies, Equinox
reserves the right to, in its discretion, (1) limit the Clubs and/or hours available to guests; (2) limit the number of times
any one individual may access Equinox as a guest; and (3) prevent any individual from accessing Equinox as a guest.

USING CLUBS
Member Conduct: You are expected to act in a respectful and socially acceptable manner while using Clubs and tobe mindful of other individuals’ physical and personal space. You may not engage in behavior or conduct that Equinox,
in its discretion, considers unruly or inappropriate, including without limitation harassing, badgering, antagonizing,
taunting, threatening, abusing, touching, or otherwise acting in an aggressive, unsportsmanlike, indecent or
inappropriate manner towards any other member, guest, employee or other individual. Equinox reserves the right toremove you from any Club and/or revoke, cancel, suspend or otherwise limit your membership, and/or notify law
enforcement authorities if you engage in any conduct or behavior that Equinox, in its discretion, considers
inappropriate, indecent, unsafe, unlawful or otherwise in violation of Equinox Policies.
No Cell Phone and Camera Use in Private Areas: Using cell phones, cameras or any other recording devices in
Equinox locker rooms and other private spaces like spa treatment rooms is strictly prohibited. Using cell phones,
cameras, and other recording devices in Kids Club/For Kids Only locations, in pool areas, and during group fitnessclasses is also prohibited.
Other Cell Phone and Camera Use: As a courtesy to other members, you may not speak on your cell phone, or utilize
any video chat application, while on the Club floor. You may take photos or videos in public areas of Clubs (including
without limitation Club floors, studios, juice bars and cafes and the Shop) solely for your personal use. You may not
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take photos or videos in Clubs to promote your or any third party’s business, products or services. Use of any lighting,tripods or other such equipment is prohibited. You are expected to be respectful of other members, and you may notintentionally film another individual without their permission. If you post online or on social media a photo or video thatwas taken in a Club and another individual appearing in that content complains, Equinox reserves the right to ask you
to remove the post.
Inclusivity: Equinox strives to provide a supportive, respectful, and inclusive environment for all members, employees,
and guests, no matter their gender identity. We expect those in our Clubs to do the same. All individuals are welcome
to use the locker room associated with the gender they identify as or with which they feel most comfortable. Any
person who prefers more privacy for themselves may instead use a single-occupancy restroom, if available.
Lockers; Laundry: Lockers are provided solely for your benefit and convenience. You are responsible for locking yourlocker and may be required to provide your own lock. Equinox will remove any articles left in a locker overnight. Certain
lockers may be rented for an additional, non-refundable fee, subject to additional terms and conditions set forth in therequired Locker Rental Agreement. In addition, if you rent a locker, you may also obtain laundry services for an
additional, non-refundable fee, subject to additional terms and conditions set forth in the required Locker Rental
Agreement. Equinox is not liable for any loss of or shrinkage or damage to your items while being laundered.
Personal Property: You should avoid bringing valuables onto Club premises. TO THE MAXIMUM EXTENTPERMITTED BY LAW, EQUINOX WILL NOT BE LIABLE FOR THE LOSS OR THEFT OF, OR DAMAGE TO, ANYPERSONAL PROPERTY OF YOU OR YOUR GUESTS, INCLUDING WITHOUT LIMITATION ANY ITEMS LEFT IN
LOCKERS, LOCKER ROOMS, SPA TREATMENT ROOMS, STUDIOS, WITH THE COAT CHECK OR ELSEWHERE IN
ANY CLUB.
Dress Code: You are required to wear appropriate athletic attire and footwear when using any Club equipment andparticipating in any group fitness class, training session or other activity. Appropriate swimwear and swim caps are
required to enter and use Club pools. Equinox may deny you use of its Clubs if you do not wear proper attire andfootwear, as determined in Equinox’s discretion. In certain group fitness classes, such as yoga, the instructor may
require you to remove footwear for the class as a condition of participation.
Group Fitness Classes: Certain group fitness classes require advance booking and reservation, and you will not be
permitted to participate in these classes unless you have properly booked and reserved your spot. You may book one(1) class online per class category. Equinox may give away your reserved spot if you are not in the class at class start
time. If you book online (including through our mobile app), you may cancel a booked class up to three (3) hours before
the class starts. If you do not cancel within this allotted time period or check in by the start of class, you will beconsidered as having “missed” your booked class. If you miss three (3) bookings within a thirty (30) day period,
you will be prohibited from booking classes online for a period of seven (7) days. Please avoid entering a class lateor leaving a class early, as this is disruptive to other members’ experience.
No Outside Trainers: Use of personal trainers who are not employed by Equinox is strictly prohibited at all Clubs. You
may not provide personal training services to, or receive personal training services from, any other member or guest,
regardless of whether a fee is charged.
Children: Children who are fifteen (15) years of age are not eligible for membership but may use the Club as a guest if
they are accompanied by a parent or legal guardian at all times. Children under fifteen (15) years of age are notpermitted to use Club facilities, locker rooms and equipment, unless they are participating in children-specificprogramming offered by Equinox. You, as a child’s parent or legal guardian, will be required to sign a waiver and release
form on behalf of your child before your child may participate in any children’s programming or use the Club as a guest
if your child is aged fifteen (15). All youth programs are provided solely as a convenience while you are using a Cluband you are strictly prohibited from leaving Club premises while your child is in the Kids’ Club facility, unless otherwise
expressly stated. Except when in For Kids Only and Kids Club facilities, children must be accompanied by a parent or2
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legal guardian at all times. Equinox reserves the right to, in its discretion, prohibit any child who is disruptive,
unsupervised, sick, or otherwise interfering with the Club’s operations from participating in children’s programming.
Weapons: Firearms and other weapons are strictly prohibited from being brought into Club facilities, even if you havea permit to carry a concealed weapon.
Service Animals and Pets: Service animals that are individually trained to work or perform tasks for individuals withdisabilities (“Service Animals”) are permitted to accompany members (or other Club guests) with disabilities to allareas of the Club open to members. Equinox may ask you to remove your Service Animal if, in Equinox’s discretion,
the animal is out of control and you do not take effective action to control it, if the animal is not housebroken, if theanimal poses a direct threat to the health or safety of others or if the animal’s behavior otherwise fundamentally alters
the nature of the Club’s business. Equinox reserves the right to charge you for any actual damage caused by yourService Animal. For the safety of our members and the animals, pets and “emotional support animals” are notpermitted in any area of our Clubs.

ANCILLARY SERVICES
Training and Pilates Session Payment: Personal training and Pilates sessions are available only to active members.
You are required to pay for personal training and Pilates sessions (“Sessions”) on or before the date of the Session.
Equinox reserves the right to cancel any scheduled Session for which no payment has been received by twenty-four(24) hours prior to the Session. If you use a Session that was not otherwise paid for, Equinox will charge the credit cardor other account then on-file with Equinox.
Session Cancellation Policy: You may cancel or reschedule your Session up to twenty-four (24) hours before theSession is due to start. You will be charged for the full cost of the Session if you cancel or reschedule with less thantwenty-four (24) hours’ prior notice or if you fail to show up to your Session. You are not entitled to any refund for orreinstatement of any late-cancelled or missed Session.
Expiration of Sessions: All Sessions expire upon the termination of your membership or six (6) months after thedate of purchase of the sessions, whichever comes earlier, unless prohibited by law or a different expiration date isexpressly stated in writing by Equinox.
No Refunds of Sessions: All sales of Sessions are final and non-refundable, except as required by law. Sessions do
not constitute gift cards, gift certificates, or similar instruments, have no cash value, and are non-transferable and nondescendible. Sessions may be used only during the term of your membership. If you have any unused Sessions at thetime your membership is cancelled, you will not be entitled to a refund except for certain limited circumstances
expressly set forth in your Membership Agreement. Fitness programming and results vary by individual and specificresults are not guaranteed.
Spa Treatment Booking and Payment: You will be required to provide your credit card information in order to book
an appointment for a spa treatment (a “Treatment”). You must check in at the front desk prior to your Treatment andcheck out at the front desk after your Treatment. If you fail to check out after your Treatment, Equinox will charge thepayment information provided at the time of booking or, if such information is invalid, the credit card or other accountthen on-file with Equinox.
Treatment Cancellation Policy: You may cancel or reschedule your Treatment up to twenty-four (24) hours before
the Treatment is due to start. You will be charged for the full cost of the Treatment if you cancel or reschedule withless than twenty-four (24) hours’ prior notice or if you fail to show up to your Treatment. You are not entitled to any
refund for or reinstatement of any late-cancelled or missed Treatment.

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No Refunds of Treatments: All sales of Treatments are final and non-refundable, except as required by law.
Treatments have no cash value and are non-transferable and non-descendible.
Expiration of Treatments: All Treatments expire six (6) months after the date of purchase, unless prohibited bylaw or a different expiration date is expressly stated in writing by Equinox.
Mutual Respect: Sessions and Treatments are voluntary activities in which you may elect to participate. You
understand and acknowledge that the nature of personal training, Pilates and spa treatments may require close
contact between you and your trainer, instructor or therapist and that he or she may need to touch your body to provide
adjustments and guidance as necessary. You may end your Session or Treatment if you feel uncomfortable at any
time. If you have any concerns as to how a Session or Treatment was conducted, please raise those concerns with
the Club General Manager or Assistant General Manager. Equinox upholds its personnel to the highest standards ofprofessionalism, and expects the same in return from you. If you make any inappropriate or sexually suggestive
remarks or advances, your Session or Treatment will be terminated immediately and Equinox may, in its discretion,
terminate your membership or take other action it deems appropriate.
Services Rendered by Equinox: Your purchases of any Sessions and Treatments are the purchase of services to beprovided by Equinox, not by any particular trainer, instructor or therapist, and Equinox reserves the right to change orsubstitute your trainer, instructor or therapist at any time. For Treatments, if you have specified a gender request foryour therapist and Equinox is unable to accommodate that request for the scheduled time, Equinox will work with you
to reschedule or, if needed, cancel your Treatment.
Discounts: Equinox may offer certain discounts for purchasing Sessions or Treatments as a package. Any suchdiscounts apply only to the number of Session or Treatments purchased in the package. Any further or additional
Sessions or Treatments will be charged at the then-current rate for individual Sessions or Treatments.

FREEZING MEMBERSHIP
Membership Freezes: You may temporarily suspend (“Freeze”) your membership if you are medically unable to use
any Club or for another statutorily required reason as described in your Membership Agreement. For more information
on freezing your membership, please contact Equinox Concierge (Concierge@Equinox.com).
Medical Freeze:

Duration:Freezes are forconsecutive
calendar months.
Partial months
freezes are notpermitted.
Frequency:

You are medically unable to use any Club. Equinox may require you toprovide a signed letter from your doctor and/or other reasonable evidenceof necessity before granting a request for a Medical Freeze.
Up to six (6) months or, if pregnancy-related, up to nine (9) months
Your membership will automatically revert to active status at the end of
the requested Freeze period.

No limit for valid medical reasonsFreeze Fee:

None

Billing:

Billing of monthly dues will be held for the duration of the Medical Freeze.
For any Freeze of a paid in full memberships, the expiration of your thencurrent membership year will be extended to account for the Freeze.

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Exclusions: You are not eligible for any Freeze if you have a past-due/overdue balance or your membership isotherwise not in good standing with Equinox, if you joined as part of a payroll deducted or subsidized corporate
membership program, or if you have a short-term membership.
How to Request a Freeze: All Freezes must be requested as follows. Requests for all Freezes must be made inadvance and at least five (5) days before the intended start date. Retroactive Freezes are not permitted. You may
request a Freeze by any of the following methods:•

In-person at any Club in your membership class. You will be required to complete a Freeze request form.

•

By emailing Equinox Concierge at Concierge@Equinox.com.

Ancillary Services Not Frozen: Please note that any locker rental and/or laundry service fees, as well as expiration
dates for personal training and Pilates sessions and spa treatments, are not suspended during any Freeze.
No Use of the Club During Freeze: Members are prohibited from accessing or using any Club while their membershipis on a Freeze [other than any areas or services open to non-members, such as The Shop or Spa services]. If you
check-in to any Club while on Freeze, Equinox reserves the right to revert your membership to active status, without
further notice to you, and a prorate of your membership dues will be added to your membership account.

COMPLIMENTARY ITEMSAs a benefit of your new membership and otherwise from time to time, Equinox may provide you with certain
complimentary or promotional items, including without limitation, complimentary personal training or Pilates sessions,spa treatments or months of membership, or other account credits or promotional gift cards (collectively“Complimentary Items”). Complimentary Items are offered at Equinox’s discretion, have no cash value and are nonrefundable, non-transferable and non-descendible. Complimentary Items expire ninety (90) days after the date ofissuance, unless otherwise expressly stated on a voucher or other written terms and conditions for a Complimentary
Item. All applicable Equinox Policies, including without limitation regarding booking and cancellation, apply to your useof Complimentary Items. Credits provided as a Complimentary Item may be used to purchase ancillary services andeligible retail merchandise, but may not be used towards membership dues, café food and beverage purchases or any
other third party services offered at a Club. Complimentary Items may only be redeemed and used while you are amember in good standing and will become null and void upon any cancellation of your membership. Complimentary
Items will not be considered in computing the amount of any refund to which you may be entitled upon cancellation ofyour membership.

REFERRAL PROGRAM
How it Works: You are eligible to earn a complimentary gift card for referring a friend, family member or acquaintanceto Equinox, subject to the following rules. Referral gift cards will be provided as a credit to your account and typicallyare issued within thirty 30) days after the individual you referred joins Equinox. Any referral gift cards earned throughthe referral program are considered Complimentary Items subject to the terms above. The referral program is avoluntary membership perk offered by Equinox and may be modified, changed or discontinued at any time, in Equinox’s
discretion, with or without notice you.
Who to Refer: The referral program is only valid for referrals who actually join and become new Equinox members,
regardless of which Club they join. You may refer anyone who you know and believe may be interested in joining
Equinox. However, the referral program does not apply to, and you will not receive a referral gift card for referring, any
former member who re-joins Equinox or any new member who joins with a short-term or junior membership.
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Eligibility to Participate: Members who have a past-due/overdue balance or are otherwise not in good standing with
Equinox, who receive membership on a complimentary basis, have a short-term or junior membership or are employeesof Equinox or one of its affiliates are not eligible to participate in the referral program.
Making a Referral: You may refer a friend, family member or acquaintance by completing the form on our referrals
page at http://www.equinox.com or by sharing your unique referrals link via email or social media.
You may not generate referrals by using any robotic, automated or programmed methods, engaging in
spamming or creating a website or other means to solicit referrals from individuals you do not know. Equinox
reserves the right to, in its discretion, deny a referral gift card to, permanently disqualify from the referrals
program, or terminate the membership of any individual it believes is tampering with the functioning of orotherwise abusing the referrals program.

YOUR INFORMATION
Privacy Policy: We use the personal data collected through the course of your membership, including without
limitation your access to and use of Clubs, www.equinox.com and/or the EQUINOX-branded mobile app (“Digital
Properties”), in an effort to fulfill our commitment to offering and providing unparalleled member service. Please readour current Privacy Policy, available at http://www.equinox.com/privacy (“Privacy Policy”), so that you may
understand our privacy practices, including the types of personal data we collect, how we use this personal data andwith whom we share it. A summary of our Privacy Policy is provided for your convenience below. In the event of aconflict with the following summary and our Privacy Policy, the Privacy Policy will govern and control. We may
periodically update the Privacy Policy and this summary, in our discretion, to reflect change in our privacy practices,
the Digital Properties and applicable law. You should review the Privacy Policy from time to time to ensure you are
happy with our current policies.
•

Collection of Information: Information collected may include without limitation name and contact information,
information you provide in your communications with us (including interactions on social media), demographic
information, credit card and other payment information, information on how you use and interact with Equinox
and its Clubs and Digital Properties (including without limitation information on check-ins, class bookings, personaltraining and spa preferences, and session notes and logs from your trainer or instructor), browser and device
information, and other information you provided to us (including without limitation information regarding health,physical condition, nutrition, fitness goals, and workout results).

•

Use of Information: Information may be used to, without limitation, administer your membership and provide youwith ancillary services such as personal training; respond to your inquiries and questions, provide special offers
and promotional materials (see Marketing Communications below), communicate with you regarding youraccount, billing, Club updates and operational information; provide Equinox’s products and services and otherwise
satisfy Equinox’s legitimate business purposes and needs. Information may be used to deliver you a more relevant
and curated experience. Information may be combined with other information collected about you during thecourse of your relationship with Equinox. Depending on the nature of the communication, Equinox may contact
you by mail, email, telephone, text or other means, automated or otherwise.

•

Disclosure of Information: Information may be disclosed to third parties as needed to administer yourmembership and operate Equinox’s business, including without limitation for compliance, legal and protection
purposes. Equinox may share your information with its affiliated companies, including without limitation
Furthermore, who may use your information for their own business needs, including without limitation to send you
communications on their behalf. Equinox may share with third parties certain aggregated and/or anonymized
data with third parties that may include your information but does not identify you. In the event of a merger, sale
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of the business or other corporate transaction, information will be transferred to the relevant third party without
notice to you.
Marketing Communications: Equinox may use your personal data to provide special offers, promotions andinformation about Equinox and our service offerings to you. We may also use your personal data to determine if you
are eligible for certain offers – for example, discounted membership rates offered to your company’s employees. We
may also send you newsletters and information about products, services and promotions of our business partners andaffiliates that we think you may find interesting.
Where required by applicable law, we will obtain your consent to send you marketing communications. If you do notwish to receive any marketing emails, you can opt out of future mailings by clicking on the unsubscribe link located on
the bottom of the relevant email. If you are a member and have established an account on the Digital Properties, you
can also unsubscribe at any time by logging in and adjusting your communications preferences. Although we strive to
update our email list as frequently as possible, you might receive another promotional email before we are able toremove you from our lists. If you are a member, please note that even if you opt-out of receiving promotional emails,
you will continue to receive administrative and operational communications regarding your membership, such notices
regarding billing or club closures, as described above.

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