Quintessa Hotel Osaka Bay respects the privacy of our customers and complies withapplicable laws and standards regarding the handling of personal information. We take theutmost care when handling your personal information.
1.

Philosophy on the Protection of Personal Information

Our company acquires and uses personal information such as names, addresses, telephone
numbers, and email addresses to smoothly conduct our business. We consider the proper
protection of this personal information as a significant duty and adhere to the following
principles:(1) Comply with laws and other regulations applicable to personal information, conform togenerally fair and reasonable personal information handling practices, and continuously
improve these practices.
(2) Clearly define personal information handling regulations and thoroughly inform ouremployees. We also request appropriate handling of personal information by our business
partners.
(3) When acquiring personal information, we will specify and notify or publicly announce thepurpose of use and handle the information strictly according to that purpose.
(4) Take necessary measures to prevent data leakage, loss, or alteration of personal
information and manage it appropriately.
(5) Accept requests from customers for disclosure, correction, deletion, or suspension of useof their personal information at designated contact points and respond accordingly.
Specifically, personal information will be managed as follows:2.

Purpose of Use, etc.

Our company acquires personal information necessary for conducting our hotel andmembership organization operations. The information is used for the following purposes:
Managing and handling reservations, provision of accommodation services, responses tofeedback from surveys and inquiries, contacting customers when necessary, and other uses
related to the provision of our services.

3.

Disclosure and Provision to Third Parties

Except in the following cases, we will not disclose or provide personal information to thirdparties unless it is necessary for achieving the purposes outlined in "2. Purpose of Use, etc.":(1) With the consent of the customer.
(2) When disclosing or providing in a state where the individual cannot be identified, such as
statistical data.
(3) When required by law.
(4) When necessary for the protection of a person's life, body, or property, and it is difficult
to obtain the consent of the customer; or when necessary for cooperation with national or
local public entities in performing public affairs and obtaining consent may impede theexecution of these affairs.
4.

Disclosure

If a customer wishes to disclose their personal information that we hold, we will respondwithin a reasonable period and scope after confirming the identity of the requester.
5.

Correction, Deletion, etc.

If a customer wishes to correct, add, or delete their personal information that we hold, we will
make such changes within a reasonable period and scope if there are discrepancies with thefacts, after confirming the identity of the requester.
6.

Suspension of Use, Erasure

If a customer wishes to suspend the use of or erase their personal information that we hold,we will do so within a reasonable period and scope after confirming the identity of therequester. Please understand and cooperate that suspending or erasing of part, or all of thisinformation may prevent us from providing desired services (note that requests for suspension
or erasure of information required to be held by law may not be accommodated).
7.

Methods and Contact Points for Requests for Disclosure, etc.

Requests for the disclosure, correction, deletion, or suspension of use of personal data we hold,as well as other inquiries about personal information, are accepted by the following methods.

Please note that requests not made through these channels may not be accommodated.
(1) Procedure for Reception
Please visit the contact point below directly or apply via phone, FAX, postal mail, or email tothe following address. We will guide you through the details upon receiving your request, andafter confirming your identity (or that of your representative), we will respond by issuing a
document or other methods. Depending on the content of the request, you may be required
to submit a prescribed application form.
Contact Methods and Points:
Quintessa Hotel Osaka Bay
Address: 1-13-65 Nankokita, Suminoe-ku, Osaka559-0034
Phone: （+81）6-6613-7007
FAX:（+81）6-6613-7787

Email: osaka-bay@quintessahotels.com(2) Fees
A fee of 500 yen per request will be charged for written responses, payable in cash or othermethods.
Revisions
We continuously strive to improve the protection and handling of personal information. We
may revise this privacy policy as necessary.