Streamlined
Enterprise
Services andWorkflows
How to standardize service delivery acrossthe organization with integrated enterpriseservice management

Inside:01

Challenge

02

Answer03

How to04

Benefits

05

Imagine this...

Every day, each employee uses on average 2.6 devices to dotheir job. This means that your IT team must manage and securea rapidly expanding array of endpoints. Just as IT systems andprocesses must transform to become more nimble and serviceoriented, so too must the systems and processes across therest of your organization — and IT can play a crucial role as astrategic enabler during this transition.
Enabling more connected and simplified processes across theentire organization helps unlock essential productivity to power
your next stage of growth, streamline your IT environment andcreate a positive employee experience with enterprise service
management best practices.
This eBook provides you with a comprehensive overview,
practical steps and illustrative use cases to help you standardize
employee experience across your organization, so you can truly
streamline enterprise services and workflows.

This document is provided strictly as a guide. No guarantees can beprovided or expected. This document contains the confidential information
and/or proprietary property of Ivanti, Inc. and its affiliates (referred tocollectively as “Ivanti”) and may not be disclosed or copied without priorwritten consent of Ivanti.
Ivanti retains the right to make changes to this document or related productspecifications and descriptions, at any time, without notice. Ivanti makes

This eBook is part of the ITSM+ Toolkit

no warranty for the use of this document and assumes no responsibility
for any errors that can appear in the document, nor does it make acommitment to update the information contained herein. For the mostcurrent product information, please visit ivanti.com

Streamlined Enterprise Services and Workflows

2ChallengeStandardizing service delivery
across the organization.
As your business grows, its various departments and units inevitably
run into difficulty scaling their workflows to match. Eventually, theirservice delivery slips, organizational productivity as a whole declines, theemployee experience falters, and your organization struggles to reach its
next stage of growth.
At this point, external customers may also notice a dip in service
quality and start wondering whether they should begin considering thecompetition. Security and compliance challenges may arise, putting
the organization at risk. Departments may struggle to effectively
manage their budgets, resulting in unexpected overages that limit theorganization’s agility.
When organizations reach this inflection point, they must identify the best
strategies for providing a unified and scalable employee experience
across the entire enterprise.

Streamlined Enterprise Services and Workflows

InsideChallenge

Answer

How toBenefits3Imagine this...

Answer

Integrated enterprise service
management within one platform.

To alleviate these common organizational pains and open the door to continued
business growth, look for an integrated enterprise service management platform thatoffers end-to-end service, asset, and operations management solutions across notjust your IT organization, but also other teams such as HR, facilities and security.
This platform should support both cloud and on-premises implementation options,giving you maximum flexibility to deploy the necessary capabilities across your entire
IT infrastructure as needed. It should also provide a unified employee experience,
regardless of whether the problem, request, or ticket concerns IT, HR, facilities,
or security.

Streamlined Enterprise Services and Workflows

InsideChallengeAnswer

How toBenefits

4Imagine this...

How toMaximize your IT asset management with acomprehensive plan and single source of truth.
132First, connect your critical enterpriseThen, connect your security workflows

After that, link your third-party security

workflows to your enterprise service

to your enterprise management solution.

incident management software with yourmanagement solution and consolidate all

This step will allow you to automate

enterprise management solution, so you

business assets within your CMDB. Then,and enhance your security operations

can set up a similar process for tracking

allow your non-IT organizations, like HR andmanagement processes, beginning withand responding to a potential breach all

facilities, to design, build, and automate their

two mission-critical security workflows:

the way through to resolution.

service offerings. Give them a consolidated

vulnerability response management andview of every service they deliver, which

security incident management.

in turn lets them standardize and steadily
improve their processes.

These two security operations
management improvements streamline

Integrate your risk-based vulnerability

daily operations, but they can also

management (RVBM) software with yourfacilitate a DevSecOps approach toenterprise service management solution,

software development. And with central

so it can automatically create a ticket

oversight of who is assigned a security

when the RVBM identifies a potential

remediation task, your organization will bevulnerability. This way, your team can track

better able to meet its risk management,

the vulnerability response associated withgovernance, and compliance requirements.

that ticket through to completion.

Streamlined Enterprise Services and Workflows

InsideChallengeAnswer

How toBenefits

5Imagine this...

Benefits
Simplified and scalable
cross-functional processes
Single source of truth for all
business assets

40%

Enhanced security posture

reduction in support andmaintenance costs.

Improved ROI on yourIT investment“Ivanti has a powerfulplatform. It is not just an IT
ticketing tool. It is a platformthat can be used outside of IT
as easily as within IT.”13Mark Temple, IT Service Project Manager,
University of Glasgow

Streamlined Enterprise Services and Workflows

InsideChallengeAnswer

How toBenefits

6Imagine this...

Imagine this...

You can now streamline services andworkflows across your organization.

A SaaS company grew exponentially over thePriding itself on its excellent external customer

That allowed them to automate workflows, enablepast five years, completing several strategic

service, this business applied its own best

self-service options and streamline service delivery.

acquisitions and rapidly expanding organizational

practices — in concert with a best-in-class

Using service auditing, compliance tracking, andheadcount in the process.

enterprise service management platform.

access controls to ensure that internal services are

They implemented a centralized service portal

delivered in a compliant and governed manner, enabledand service catalog, and standardized

them to improve their security posture whilst enhancing

service processes.

their digital employees experience.
Streamlined Enterprise Services and Workflows

InsideChallenge

Answer

How toBenefits

7

Imagine this...

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