SPECIAL FEATURE

Taking the Social System Industry
to the Next Level

S

ECOM continues to define its mission as being to provide a full range of services that respond to the needs of
its customers. To this end, we are maximizing the comprehensive capabilities of the entire SECOM Group. We
are building on our success as a provider of security services. This success is underpinned by our commitment toquality and responsiveness, which we have realized by maintaining control over every aspect of our services, fromresearch and development and the manufacture of equipment to planning, installation, 24-hour monitoring, emergency response and maintenance. At the same time, we are generating unique internal synergies by combining
our security, medical, insurance, information, GIS and education services. This enables us to offer innovative
solutions in the form of integrated, appropriately priced packages that make life more secure, convenient andcomfortable —the ultimate goal of the Social System Industry.
Today, we are aiming to take the Social System Industry to the next level. Our focus here will be on ensuring that
SECOM is a company people feel they can turn to and trust to meet a wide range of needs. Accordingly, we willcontinue to place our ultimate priority on communicating with customers to ensure a firm grasp of their concerns, andon developing new, integrated offerings that deliver security and peace of mind. In the following pages, we invite you
to take a closer look at recent SECOM initiatives for individuals, commercial customers and medical institutions.
5

SPECIAL FEATURE

Services for Individuals:
Security, Convenience andPeace of Mind

occurs, and SECOM Window Frame, comprising decorative window bars with built-in sensors and reinforced
steel that resists distortion and breakage, making it difficult for intruders to enter through windows. We also

Enhancing Security for Families at Home

introduced Strong Door, a reinforced door for use inside

Ensuring the safety of people in their homes is at thehomes that cannot be forced open for a specified period

heart of the Social System Industry vision. Since intro-of time after the lock has been forced. Through these andducing Japan’s first home security system in 1981, we

other physical security products and services, we will

have developed a wide range of highly effective systems

continue to enhance security for families at home.

that provide security and peace of mind to customers in
the residential security market. The increasing incidence

Expanding Home Medical Servicesof residential break-ins in Japan in recent years has

Since pioneering the concept of home security, we havespurred rapid growth in the market for home security

viewed health and medical services as an inherent

services. Even more alarming has been a rise in thecomponent of our mission to provide security and peace

number of break-ins perpetrated when residents are atof mind. In 1982, we introduced My Doctor, an emer-

home—particularly at night when they are asleep, which

gency medical alert system, as an option to home secu-

has prompted greater awareness of the need to protect

rity service subscribers. In 1992, we added Health Hot

homes even when residents are there.

Line, a health advisory service, as a standard feature of

We have responded to expanding demand by rein-

our home security system. In response to growing

forcing our lineup of products and services for our homedemand, in autumn 2003 we plan to introduce SECOM

security system subscribers. New offerings include

Medical Club, a membership-based service primarily for

SECOM Anshin Glass, a high-impact window glass with

our home security subscribers. SECOM Medical Club willbuilt-in sensors that alert SECOM the instant breakage

encompass preventive treatment, emergency medical

6

services and specialist and hospital referral services.

home. We are currently working with specialists in theGoing forward, we hope to expand the market forarea of circulatory disorders to develop consulting ser-SECOM Medical Club services to include employees ofvices and health monitors and are planning to eventuallycompanies that use our commercial security systems.

expand our lineup to include monitors for patients withWe also believe people should have access torespiratory ailments.

home-based alternatives to hospital treat-

We are confident that home medical

ment. Accordingly, we have created acare will continue to grow in importancesolid platform for providing convenient,

as an alternative to hospitalization.

effective medical and nursing care ser-

Accordingly, we will continue to reinforce

vices to patients in their own homes. To

our capabilities in this area, thereby con-enhance our capabilities in this field, we

tributing to efforts to ensure effective

are currently developing a range of ser-health care for everyone.

vices using portable health monitors. Our
first service features a compact, portable

Insurance Services: Building on Our

electrocardiograph that patients can use

Expertise in Security and Medical Careto record heart activity simply by placing it

Ever since we entered the security services business, it has been our belief thatagainst their chest. Monitor data is transmitted to our electrocardiography center, where it is

only by offering a full range of services, from prevention

converted into an electrocardiogram and faxed to athrough to compensation, could we provide total security

specified hospital or other health care facility. This per-and peace of mind. When we first began offering secu-

sonalized service makes it possible for patients them-rity services, however, it was difficult for firms in otherselves to monitor and record information on theirindustries to offer insurance services. With the deregu-

condition when they are out as easily as they can atlation of Japan’s insurance industry in the mid-1990s, weCentralized Security Services

SECOM
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OM
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(2) Alert Emergency Services( ) and Utilities as Necessary(2)y(2) Alert the SECOM(2) Emergency Depot

Fire Dept.
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SE OM
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EmergencyEmergency(1) Telephone(1) Circuit Alert

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POLICEO C(3) Dispatch SECOM(3) Emergency Response Personnel

Subscriber

7

SPECIAL FEATURE

entered the non-life insurance market. Since then, sub-cellular telephone base stations, with our accumulated

sidiary Secom General Insurance Co., Ltd., has offered asecurity expertise, technologies and network capabilities.

unique lineup of products combining security and insur-

As an option, customers can also request to haveance. These include SECOM Anshin My Home, a

SECOM emergency personnel dispatched to the location

comprehensive fire insurance policy that offers sub-of the person or object in question.

scribers to home security services a sig-

Since launching COCO-SECOM innificant discount on premiums. We also

April 2001, we have augmented services

offer New SECOM Anshin My Car, which

in response to increasingly diverse cus-offers round-the-clock on-site emergency

tomer needs. Recent offerings include

services.

COCO-SECOM Car Alarm, which adds

Capitalizing on our expertise in insur-

antitheft functions to basic mobile secu-

ance and medical services, we createdrity services. COCO-SECOM EZ and

MEDCOM, an unrestricted cancer treat-

COCO-SECOM-i, which operate with ament policy that provides access tocellular telephone, incorporate a medical

cutting-edge treatments not covered

emergency alert function. In response to

by Japan’s national health insurance

Japan’s rising crime rate, in 2003 we

scheme. MEDCOM also pays the entire

launched COCO-SECOM with Emer-

portion of medical fees incurred by the patient for can-gency Call, a portable personal alarm that enables users

cer treatment covered by national health insurance, as

to have an alert relayed to a predetermined telephonewell as fees for advanced treatments, thereby greatly

number in the event of an emergency. Another popular

reducing the financial burden on patients undergoing

addition in 2003 was COCO-SECOM for Pets. To facili-

treatment. The policy also covers referrals to selectedtate the creation of a high-precision COCO-SECOM

leading cancer treatment centers, consultation with spe-transmitter appropriate for small animals, we developed

cialists and the solicitation of second opinions. A true
SECOM original, MEDCOM is another important part ofour mission to provide customers with security andpeace of mind.
COCO-SECOM: Security for People, Property andPets on the Move
COCO-SECOM is a suite of services that integrate security, information and GIS services to tap new demand
for security for people, vehicles and portable items.
These services are designed to minimize concerns aboutkidnapping or the disappearance of elderly people
suffering from senile dementia and about the increasing
frequency of automobile and motorcycle theft.
COCO-SECOM combines locating technologies that use
data from the Global Positioning System (GPS) and8

one of the world’s smallest GPS transmitters. COCO-

student needs and abilities. Lines E-Library Advance

SECOM for Pets has been featured in the media, bothis also compatible with an ongoing project initiated byin Japan and abroad, attracting attention from pet lovers

the Ministry of Education, Culture, Sports, Science andworldwide. We will continue to adapt and expand theTechnology to promote use of the Internet in the

COCO-SECOM lineup to capitalize on the growing

educational sector.

market for mobile security.

On another front, we continue tocultivate operations in two areas crucial toOffering Distinctive Products andmodern society—living spaces and food.

Services that Enrich People’s Lives

Residential real estate development sub-We consider educational services anothersidiary Secom Home Life Co., Ltd., hasessential element of the Social Systemused its wealth of experience and exper-

Industry. In the period under review,tise to develop the Glorio series of value-

subsidiary Secom Lines, a manufacturer

added condominiums with advancedof educational software, launched Linessecurity systems. We currently sell the

E-Library Advance, a virtual education

SECOM Fine Foods series—healthy andplatform that focuses on drills aimed attasty vegetables and fruit grown withminimal use of agrochemicals and chem-

monitoring learning progress. We anticipate strong demand from schools for Lines E-Library

ical fertilizers, and processed food products containing

Advance in a variety of learning support situations. In

few additives or preservatives—using catalogs and the

addition to contracting Lines E-Library Advance for theInternet. Our real estate development and food busi-

classroom, schools have the option of extending accessnesses both reflect our ability to fuse our unique capa-

to students’ home personal computers (PCs), thereby

bilities to develop products that meet consumers’ needs.

enabling teachers to tailor study programs to individual

COCO-SECOM Location and Emergency Response System
Request for Search(Telephone/Internet)
GPS Satellite

Notification of Police((If Warranted))

COCO-SECOM
COCO
COCO
O E
EC
COM
COM
Operations
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SECOM
SE
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Emergency
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ep

Police Dept.

Cellular Telephone
Base Station
POLICEO C

Positioning
Information
Dispatch of Emergency
Response Personnel(If Requested)

Subscri
Subscriber

Transmitterr D
Device(Vehicle-Mounted)
Transmitter Device
e(Portable)

9SPECIAL FEATURE

Services forCommercial Customers:
Unmatched, Round-the-ClockSupportproducts and services, SECOM is helping to make ATMs
more secure and reduce thefts of heavy machinery usedin ATM robberies.
Swift, in-and-out break-ins are also increasingly
common in other types of commercial premises.

Developing New Security Systems to

Robbers enter an office or store and inHelp Foil Crime

only a few minutes make off with safes,

Rising crime rates in Japan in recent

cash or valuable merchandise. SECOM

years have been accompanied by a trend

AX, a next-generation security control

toward more carefully orchestrated, bru-

system, uses imaging sensors to trans-

tal and diverse types of criminal activity.

mit visual images to the SECOM Control

We are maximizing our technologicalCenter in the event of an intrusion. To

capabilities and know-how to develop

ensure even more effective protection of

new systems to ensure the security of

subscribers’ assets from such robberies,

commercial establishments.

we introduced Foggy Protection, an innovative feature that can be added to secu-

Japan has seen a particularly sharprity systems such as SECOM AX. Foggy

increase in robberies in which robbers
use stolen construction equipment to destroy a stand-Protection emits a thick cloud of vapor—making it impos-

alone ATM booth or built-in ATM unit and then remove

sible for intruders to see what they are doing—andthe cash-loaded ATM. We have responded with a num-sounds a loud alarm. The vapor emitted is harmless to

ber of innovative products and services. These include

humans and office equipment.

ATM Building Security System, the first of its kind inJapan, which flashes bright lights and sounds an alarm

Advanced Fully Digital Surveillance Camera andwhen it detects the approach of a power shovel or a

Access-Control Systems

backhoe. This revolutionary system incorporates our

We have marshaled our cutting-edge technologies in theadvanced technological capabilities in the areas of sens-

area of monitoring systems to offer D-CCTV, Japan’s firsting and image recognition, allowing the instantaneous

fully digital closed-circuit television (CCTV) surveillance

identification of anomalous vehicles and prompt mea-

camera system. Digitization facilitates the display andsures, thereby greatly accelerating responsiveness. We

recording of video images that are clear and feature noalso developed ATM Surround Protection Unit, which

degradation of picture quality. This system has been

facilitates more secure installation. Together, these two

adopted for use by financial institutions, conveniencenew offerings are highly effective in discouraging thestores, large-scale commercial complexes, railway sta-theft of ATMs and the cash therein. In a related move,tions and public buildings and facilities to ensure thewe began marketing our COCO-SECOM mobile security

safety of visitors and prevent break-ins. The sharpness

services to construction and other firms to thwart theand clarity of D-CCTV’s digital images makes this sys-

misappropriation of equipment. If a piece of equipment

tem particularly useful when highly precise monitoring

mounted with a COCO-SECOM transmitter device isof activity and identification of individuals are required.

moved from its assigned place, the device immediately

In response to increased awareness of and demandalerts the COCO-SECOM Operations Center. With thesefor fingerprint identification systems, we incorporated

10

our leading access-control technologies into New

various surfaces and up and down stairs, sensing and

SESAMO IDs, an updated version of our popular finger-

avoiding obstacles in its path. It is also equipped withprint identification-based access-control package forseveral defense mechanisms, including sound and bright

corporate premises. To enhance the competitiveness oflight menaces, electric shocks and a vapor cloud-emitting

this product, we improved the precision of fingerprint

device, ensuring the safety of its cargo.

identification and increased processing
efficiency. We also achieved a lower

Protecting Valuable Information withproduct price and introduced a host of

Advanced Cyber Security Services

attractive options.

Cyber security is another pillar of ouroperations. We entered the networking

Maximizing Synergies among

business when interest in the Internet

Businesses to Reduce Costs tofirst began to take off in Japan. Since

Customers

then, we have developed a broad range

We extend Total Security Planning (TSP)of highly effective cyber services. These

services primarily for office buildings or

include network security monitoring,other major facilities. TSP involves thedigital authentication services—essential
to e-commerce—and the Secure Datadevelopment of service packages combining on-line security systems with, among others,

Center, which facilitates the safe housing of customers’

security-related merchandise, casualty insurance, facility

servers and a secure network environment andmonitoring and maintenance services. Such packages

enhances the reliability of e-businesses.

offer customers a variety of benefits, including reduced
costs, integrated services and more effective security.
This unique business model is an outstanding example of
how the Social System Industry concept works.
SECOM Robots: The Future of Security
We are currently developing robots that will be capableof reproducing human movements for use in a variety offields. In the period under review, we introduced our first
prototype, a safe-equipped security guard robot that follows verbal commands. This robot, which not only
moves at the same speed as humans but also navigatesstairways, slopes and thresholds, as well as avoids
obstacles, represents a key achievement for the SECOM
Intelligence Systems (IS) Laboratory in robotics and sensing technologies. It also reflects the Development
Center’s accumulated expertise in security systems andequipment development. Designed to carry cash andvaluables, the robot follows human security guards over11

SPECIAL FEATURE

Our network security monitoring services include

developing SECOM Data Safe, a high-security computer

SECOM Virus Monitoring Service, which monitors andserver-based repository that draws on our accumulated

protects customers’ networks from viruses, and SECOM

expertise in physical and cyber security. A compre-

Intrusion Detection Service, which provides round-the-hensive security solution, SECOM Data Safe provides

clock protection against unauthorized access. These

protection against physical risks, such as equipment

services also ensure prompt responses

failure, theft, destruction and damage

to security threats as well as compensa-

from fires, floods, radio waves and earth-tion in the event of a security breachquakes, and cyber risks, including unau-

resulting in damage.

thorized access, virus damage, false

In the area of digital authentication

representation and information leaks. We

services, we offer SECOM Passport forare also marketing SECOM Data Safe toWeb, which issues digital authentication

private-sector

certificates, providing assurance that asecure data storage.

companies

requiring

web site is legitimate. Other services inthis area include setting up and operating

GIS Services: Effective Support forsystems for organizations wishing toCorporate Management
COCO-SECOM G-Manager assists in theestablish their own digital certificate
authority. To date, we have set up and continue to oper-

management of automobile fleets and employees. A

ate digital certificate authorities for Japan’s four leading

distinguishing feature of this service is its group searchfinancial institutions, based on the Identrus protocol—thefunction, which allows the subscriber to pinpoint the

global standard for identity authentication for e-businesslocation of several automobiles or people simultaneously.

transactions. We have also had numerous opportunities

This feature makes COCO-SECOM G-Manager particularly

to demonstrate our mastery in the area of government

effective in improving efficiency, customer service andpublic key infrastructure (GPKI) services.
Built in answer to the growing cyber security needsof customers, the Secure Data Center offers comprehensive services, including physical security, cyber security
and network services.
Spurred by the Japanese government’s “e-Japan
Priority Policy Program,” regional public organizations are
implementing ambitious e-government programs. The
aim of e-government is to bring administrations closer
to citizens and businesses by facilitating on-line access topublic services, thereby improving convenience andefficiency. Mechanisms to ensure the security of data
are crucial to the success of e-government initiatives. At
the same time, the nature of e-government imposescertain restrictions on how and where security systems
are managed. We have responded to such needs by

12security for transport companies, taxi firms and othera broad lineup that includes Japan’s first full-fledged

companies with numerous sales or maintenance staff.

home medical services.

For customers in the private sector, we also offer

Japan’s rapidly aging society and the rising cost of

the Management-Navigation series, which provides digi-

medical treatment are bringing about significant changes

tal maps superimposed with the customer’s own datain health care in Japan. For example, the Ministry ofand figures, creating a valuable analysis- and decision-

Health, Labour and Welfare’s efforts to discourage pro-support tool for everyone from top management to field

longed hospital stays have led to the adoption of a sys-

staff. We continue to ramp up our GIS offerings to assist

tem whereby the portion of medical costs reimbursed by

the efforts of companies to enhance security and bolster

the government decreases with every day a patient is

profitability.

hospitalized. Accordingly, the need for alternatives forpatients who opt for home-based care rather thanlengthy hospital stays is increasing sharply. Anticipating
this trend, in 1991 we began offering round-the-clock

Services for Medical Institutions:
Comprehensive Assistance for
Health Care Professionals

home nursing services and pharmaceutical dispensing
and home delivery services, which involve filling prescriptions in our clean room and delivering them topatients’ homes. Since 1999, we have expanded theSupport Services for Home Medical Care Clinics

geographic reach of these services, accumulating exten-

In line with our belief that health and well-being aresive expertise in the setting up and management ofessential to security and peace of mind, we havehome nursing clinics. Building on this experience, Secom

positioned medical services as a crucial constituent ofMedical System recently began offering consulting and

the Social System Industry. This business centers on

support programs for physicians starting up new home

subsidiary Secom Medical System Co., Ltd., which offers

medical care clinics, as well as for physicians managing

Digital Certificate Authority Hosting Services(5) Real-Time Identity Verification
Certificate
Authority(2) Certificateue(2) Issue

Certificate
Authority
A BankB Bank(1) Application

X Company(6) Warranty(3) Transaction Order(With Certificate Attached)

13(4) Real-Time(4) Identity(4) Verification(7) Warranty

Y Company

SPECIAL FEATURE

established clinics. By reducing the time and effort nec-

analyzes errors by physicians or nurses—both thoseessary to manage clinics, these services enable physi-that resulted in accidents and those that did not—andcians to focus on the more important task of providing

compiles its findings in report format. By facilitating accu-

effective care for patients.

rate analysis of risk, this system serves as a valuable support tool for medical institutions grappling

Personnel Solutions for Medicalwith the task of establishing internal risk

Institutions

management schemes.

In line with our goal of providing broad-

Secom Medical System also offers

based support for hospitals and clinics,

a variety of IT-based systems designed to

we recently launched medical personnel

support modern medical care. These

solutions services. With changes to theinclude SECOM Ubiquitous EMR, Japan’s

residency system for new medical school

first application service provider (ASP)-

graduates and the reorganization of

based electronic report service for homenational universities, medical institutions

medical care, and SECOM Medical Man-of all types are expected to face anagement System. In the period underincreasingly harsh operating environment

review, the company introduced SECOM

in the years ahead as staff migration increases and rev-

Medical Image Storage System, an ASP system for stor-

enues fall. Privately run institutions, in particular, areing and transmitting digital image data. With this sys-

likely to need assistance to attract skilled doctors andtem, data from computerized tomography (CT), magnetic

administrators. In anticipation of emerging needs, weresonance imaging (MRI) and other systems is transmit-

recently launched medical personnel solutions for doc-

ted via high-speed Internet to image gateway equipment

tors, administrators and institutions. Through these ser-at hospitals. From there, data is transmitted to servers

vices, we look forward to contributing to a higher

housed in the Secure Data Center for storage. This

standard of medical care throughout Japan.
Medical Malpractice Risk Analysis System
Medical accidents are a primary concern of medical professionals and patients in Japan, as elsewhere.
Preventing medical accidents depends not only on identifying the causes of such accidents when they happen,
but also on analyzing the potential risks posed by pervasive factors, such as procedural shortcomings and problems with the conditions under which care is provided.
In the period under review, Secom Medical Systembegan offering Medical Risk Management System, a system for analyzing and minimizing the risk of medical accidents. This system, which was developed in cooperation
with the Tohoku University School of Medicine Hospital,
collects pertinent data on past accidents, as well as

14system allows authorized personnel to access and view

SECOM Group will be guided by a commitment to raising

images over the Internet, enhancing their ability to offer

customer satisfaction and ensuring SECOM is a company

preventive treatment, diagnose and treat illness andto which people can turn with confidence.

observe progress. Through these and other ASP- andWe have built a reputation for developing innova-

network-based services, we will continue to support

tive, market-creating products and services that are truly

efforts to improve the efficiency of medical institutions

beneficial to society. By promoting the integration of ourand services.

businesses and realizing synergies, we have catapulted
the Social System Industry into a new stage of development. We look forward to achieving the full potential of
the Social System Industry in the coming years.

The Next Level
The SECOM Group today provides a broad range ofinnovative products and services that have redefined theboundaries of the security industry. Our expansion todate has been facilitated by the relationship of trust we
have built with customers—the core of the Social System
Industry—which has enabled us to maintain open lines ofcommunication and keep abreast of their needs.
This relationship will continue to support our efforts
going forward. We will broaden our focus and develop
new products and services in response to emerging
customer needs. As always, the companies of theHome Medical Services andElectronic Medical Report Management

Flow of Information*ASP: Application Service Provider

Medical Care Institution
Outpatient Care

Physician Guidance

Prescription
Nurse Report

Coordinationd

Pharmaceutical
Pharm
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and H
and
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ServicServices
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SECOM ASP* Center(SECOM
ECOM Pharmacy)EC
Pharmacyharmac
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cy

(EMR Management)Home
me Nursing
Nurs
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Services
ervice((SECOM
SECOM
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Nurse
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ation
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Prescription
Visiting Nurse
Pharmaceutical Delivery

Pati
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15