Loss Prevention Services
Protecting Our Global Community of Customers

Mission Statement
Our mission is to assist you with developing and maintaining a healthy, safe, and protected work environment for youremployees, customers, properties, and others that are touched by your operations. We will assist your management
team with developing and implementing strategies to reduce and control risk and the opportunity for loss. We willachieve this through the recognition of hazards and exposures, and the development of methods and strategies tocontrol or eliminate these hazards and exposures.

Casualty Loss Control Services
TMA Loss Control offers customers an extensive range of casualty loss control services including:

Safety Program
Evaluation
Our team will assess your current safety
programs and procedures for theirstrengths and weaknesses and makerecommendations for enhancements.

Industrial
Hygiene Sampling
Our team of trained hygienists follow theprotocol established by our accredited
laboratory to perform and report on a wide
range of industrial sampling.

Safety Training
Our 'train the trainer' approach offers you
information that will enable you to bringconsistency to your management andsupervisory training at multiple locations.
We use a mix of web based, face-to-face,video and printed information to support
your training initiatives.

Fleet
Loss Control
Vehicle accidents are a major cause offatalities and injury in the workplace.
Whether you have a few company cars ora fleet of trucks, there are strategies you
can implement to reduce this exposure
including web based defensive driving
training and driver safety videos.

Ergonomics
Our consultants, who are trained in theprinciples of ergonomics, work with you torecognize cumulative trauma exposuresand help you to develop practicalsolutions to eliminate and control them.

General Liability
Loss Control
We have a number of tools that we canuse to analyze and help you reduce yourexposure to a variety of liabilities including
contractor liability, physical plant liability,and product liability.

Overall Customer
Protecting Our Global Community of Customers

Satisfaction Survey
Results98%
Large Loss
Investigation
When a large loss occurs, it is importantthat an in-depth examination is made todetermine the loss causes, lessons
learned, and to develop strategies toprevent similar occurrences. Tokio Marine
Loss Control can partner with you toassist in this process. Our consultants canoffer their expertise in risk identificationand mitigation to guide your team to
implementing the controls needed toprevent future similar losses.

Telematics
Our Automobile Telematics solution
provides you with the ability to monitor
vehicle location and measure driver
behavior. The online Dashboard tracks
location, speeding, hard breaking, fast
acceleration, and other fleet statistics.

Voice of the Customer“This is the first experience I
have had in working with TMA
at our site. I found that ourconsultant was professional,knowledgeable, and willing tosupport our site.”“Tokio Marine is very
professional and thoroughwhen it comes to safety andloss prevention.”

Highly Protected Risk (HPR) Property andLarge Property Loss Control Services
Property is a highly valuable asset and an integral part of many businesses. At Tokio Marine, we understand thecomplexities of managing property risks so we can tailor a risk management program that's right for your business.

Field Engineering
Site Surveys

Project Planningand Management

The onsite Property Loss Control Surveyis the most direct and effective way weadd value for our client. Our fieldengineers have decades of experienceand expertise in industrial property loss
control and recognized protection
standards. As insurance partners we act
as trusted advisors, getting you timely
advice on risk mitigation.

New construction and building additions
signify prosperity for your business.
Protect your investment with TMA ProjectManagement Services. Engaging withTMA HPR Property Loss Control at the
beginning of a project helps ensure you
have a Highly Protected Risk at the end ofthe project.

AccountEngineeringServices
TMA HPR Property Loss Control AccountEngineers do more than ensure yourcritical locations are surveyed by fieldengineers with expertise in your type ofoperations. They coordinate all aspects ofyour organization’s property loss control
experience with TMA. They provide abird’s-eye view of your account and add
value in a number of ways.

Fire Protection
Impairment
Management
An Impairment occurs when fire
protection or alarm systems are taken outof service. It may be planned or can occur
due to an emergency. Either way, thesystems are then no longer available toprotect your facility. The effects of a fire
without protection in service can bedevastating. Industry loss experience
shows the severity of a typical fire loss ismany times greater when protection isimpaired. TMA has created an effective
multi-step fire protection impairment
management program you can use atyour locations.

Natural Hazards
Assessment
Natural disasters can devastate buildings,
disrupt supply chains and impede yourability to do business. Fortunately, TMA
can help you prepare and protect. From
flood emergency response planning towindstorm roof design and rooftopequipment securement guidelines toearthquake loss mitigation advice, TMA
HPR Property Loss Control is there foryou.

Hot Work
Management
Cutting, welding, brazing soldering andother activities that produce sparks oruse flames are commonplace in manyindustrial settings. These operations,however, can result in devastating fires,
often occurring hours after the work iscomplete. Fire resulting from hot work
consistently ranks among the leading
causes of industrial property loss. The
TMA hot work management system
features a permit that helps you
manage the hazard.

HOW LIKELY ARE YOU TO RECOMMENDTOKIO MARINE AMERICA?
®

The Net Promoter Score (NPS ) measures the loyalty thatexists between TMA and our customers

Large LossInvestigations

What is a good
NPS Score?

For large property losses, conducting athorough analysis is crucial. It is imperative
to identify the causes of the loss, extract
valuable lessons, and formulate effective
strategies for preventing similar incidents.
Tokio Marine Loss Control is ready tocollaborate with you, providing dedicatedsupport in this endeavor. Our consultants
bring their specialized knowledge in riskidentification and mitigation, guiding yourteam towards implementing the necessarycontrols to avert future losses of a similar
nature.
How is NPS calculated?
Customers are asked a single question, “How likely are you to recommend TMA?”
Based on that response, customers fall into one of three categories:
Detractors (score 0-6)
Unhappy Customers

Passives (score 7-8)
Satisfied Customers

Promoters (score 9-10)
Loyal Enthusiasts

NPS = % of Promoters - % of Detractors

Web Based Client Solutions and Resources
Our web-based client solutions and resources focus on providing our customers with loss prevention and safety
training resources and claim management solutions with the purpose of mitigating risk to remain efficient andprofitable.

Loss Control 360
Client Portal

E-Safety Training
Our e-Safety Training is administeredthrough a user-friendly learning
management system and includes acomprehensive start-up guide to help
manage your account.

LC360 provides our clients with access tomanage their loss control information,
surveys and reports, and survey
recommendations quickly andconveniently.

Loss Control (LC360) Client Portal
Tokio e-Safety Training

MyTMMMyTMM provides our clients with accessto reports and analysis that assists inidentifying injury trends.

MyTMM Online Claims System

Building Relationships
Relationships take time. That’s why our Loss Control Consultants take the time to get to know each of our customers.
Relationships are the key to building a successful insurance program. We believe that you deserve a relationship withan insurer that is as committed as you are to reducing your total cost of risk.
Contact Information:
Loss Control Department
Toll Free Phone: (888) 525-2942
E-mail: TMALossControl@tmamerica.com

A service of the Tokio Marine America Loss Control Department.
TMM is committed to the highest customer trust.
We exist to deliver ANSHIN (safety, security and peace of mind) to our customers by providing the highest quality services.
This information is provided solely as a client service. Tokio Marine Management, Inc. does not represent, warrant, or guarantee the appropriateness, validity or accuracy of this information in every situation.
This information does not necessarily cover every possible condition, protection, hazard, situation or exposure and is not warranted to be in compliance with laws, regulations, codes or standards in every
jurisdiction. This information is representative of reasonable practices in the industry. However, you may wish to investigate whether these recommendations are applicable to your specific operations. Loss
control is the responsibility of your management. | © 2024 Tokio Marine America, All Rights Reserved.
Tokio Marine America (TMA) is the marketing name for Tokio Marine America Insurance Company (TMAIC), Trans Pacific Insurance Company (TPI), and TNUS Insurance Company (TNUS).