REGULATION
Scope Of Application

Special Contracts Requiring No Accommodation Deposit

Article 1-1. Contracts for Accommodation and related agreements to beentered into between this Hotel and the Guest to be accommodated shallbe subject to these Terms and Conditions. Any particulars not provided forherein shall be governed by laws and regulations and/or generally accepted
practices.
Article 1-2. Should the Hotel enter into a special contract with the Guest,
insofar as that special contract does not violate any laws, regulations or
generally accepted practices, the special contract shall take precedence overthe provisions of these Terms and Conditions.

Article 4-1. Notwithstanding the provisions of Paragraph 2 of the preceding
Article, the Hotel may enter into a special contract requiring noaccommodation deposit after the Contract has been concluded as
stipulated in the same paragraph.
Article 4-2. In the event that the Hotel has not requested the payment of adeposit as stipulated in Paragraph 2 of the preceding Article and/or has not
specified the date of the payment of the deposit at the time the application
for an Accommodation Contract has been accepted, it shall be treated as if
the Hotel has accepted a special contract as prescribed in the preceding
paragraph.

Application For Accommodation Contracts
Ar ticle 2-1. A Guest who intends to make an application for an
Accommodation Contract with the Hotel shall notify the Hotel of thefollowing particulars:(1) Name of the Guest(s)(2) Date of accommodation and estimated time of arrival(3) Accommodation Charges (based, in principle, on the
Basic Accommodation Charges listed in the Attached Table No.1.)(4) Other particulars deemed necessary by the Hotel.
Article 2-2. Should a Guest request, during his stay, an extention of theaccommodation beyond the date in subparagraph (2) of the preceding
paragraph, it shall be regarded as an application for a new Accommodation
Contract at the time such request is made.

Conclusion Of Accommodation Contracts, Etc.
Article 3-1. A Contract for Accommodation shall be deemed to have beenconcluded when the Hotel has duly accepted the application as stipulated
in the preceding Article. However, the same shall not apply where it has
been proved that the Hotel has not accepted the application.
Article 3-2. When a Contract for Accommodation has been concluded inaccordance with the provisions of the preceding paragraph, the Guest isrequested to pay an accommodation deposit, fixed by the Hotel, within thelimits of Basic Accommodation Charges covering the Guest's entire period ofstay (3 days when the period of stay exceeds 3 days) by the date specified by
the Hotel.
Article 3-3. The deposit shall be first used for the Total Accommodation
Charges to be paid by the Guest, then secondly for the cancellation charges
under Article 6 and thirdly for the reparations under Article 18 as applicable,
and the remainder, if any, shall be refunded at the time of the payment of
the Accommodation Charges as stated in Article 12.
Article 3-4. When the Guest has failed to pay the deposit by the date as
stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract
as invalid. However, the same shall apply only in the case where the Guest isthus informed by the Hotel when the period of payment of the deposit isspecified.

Refusal Of Accommodation Contracts
Article 5. The Hotel may not accept the conclusion of an Accommodation
Contract in the following cases:(1) When the application for accommodation does not conform with theprovisions of these Terms and Conditions.
(2) When the Hotel is fully booked and no room is available.
(3) When the Guest seeking accommodation is deemed liable to conduct
himself in a manner that will contravene the laws or act against the
public order or good morals in regard to his accommodation.
(4) When the guest seeking accommodation is an organized crime group("Boryokudan"), a member of an organized crime group ("Boryokudanin"), a person related to an organized crime group, or any type of
unlawful group.
(5) When the guest seeking accommodation is a company or an
organization, which is directly or indirectly managed by Boryokudan ora Boryokudan-in.
(6) When the guest seeking accommodation is a corporate customer, of
which a board member is deemed a Boryokudan-in.
(7) When the guest seeking accommodation annoys other guests.
(8) When the guest seeking accommodation threatens violence, uses
threats, extortion or makes an unreasonable or coercive request to the
Hotel or a staff member. Or when the guest seeking accommodation
makes an unreasonable request which is deemed significantly unfair orwhen he/she is deemed a person who has previously acted in such amanner.
(9)   When the guest seeking accommodation can be clearly detected ascarrying infectious disease.
(10) When the Hotel is unable to provide accommodation due to naturalcalamities, disfunction of the facilitics and/or other unavoidable causes.
(11) When a person requesting accommodations is obviously intoxicatedand could cause annoyance to other guest or when a person is
behaving in such a manner as to be an annoyance to other guests. (Asprescribed by Article 12 of Osaka Prefectural Ordinance for Enforcementof Hotel Business Act.)REGULATION
Right To Cancel Accommodation Contracts By The Guest
Article 6-1. The Guest is entitled to cancel the Accommodation Contract by
so notifying the Hotel.
Article 6-2. Should the Guest cancel the Accommodation Contract in whole
or in part due to causes for which the Guest is liable (except in the casewhen the Hotel has requested the payment of the deposit during thespecified period as prescribed in Paragraph 2 of Article 3 and the Guest hascancelled before payment), the Guest shall pay cancellation charges as listed
in the Attached Table No.2. However, should a special contract, as prescribedin Paragraph 1 of Article 4 be in effect, the same shall apply only when the
Guest is informed of the obligation for payment of the cancellation charges
in case of cancellation by the Guest.
Article 6-3. In the case when the Guest does not appear by 8:00 p.m. of theaccommodation date (2 hours after the expected time of arrival if the Hotelhas been notified) without an advance notice, the Hotel may regard the
Accommodation Contract as being cancelled by the Guest.

Right To Cancel Accommodation Contracts By The Hotel
Article 7-1. The Hotel may cancel the Accommodation Contract under any,
but not limited to the following cases:(1) When the Guest is deemed liable to conduct and/or have conducted
himself in a manner that will contravene the laws or act against the
public order and good morals in regard to his accommodation.
(2) When the Guest can be clearly detected as carrying any infectious
disease.
(3) When the guest is the identified organized crime group or a member ofthe identified organized crime group (called “Boryokudan” and“Boryokudan-in” respectively) according to the definition of the “Lawpreventing unjustifiable actions by an organized crime group”(enforced on March 1, 1992), or a person related to them or a memberof antisocial forces.
(4) When the guest is a company or an organization, which is directly or
indirectly managed by Boryokudan or a Boryokudan-in.  
(5) When the guest is a corporate customer, of which a board member isdeemed a Boryokudan-in.
(6) When the guest exercises violence, intimidation or extortion or makes
an unreasonable request in coercive manner to the Hotel or Hotel’s
personnel (employee). Or when the guest makes an unreasonable
request which is deemed exceeding the reasonable level or when he/she is deemed to be the person who has previously acted in suchmanner.
(7) When the guest is heavily drunk or in the similar condition and deemed
likely to annoy other guests or when he/she has actually annoyed otherguests.
(8) When the Hotel is unable to provide accommodation due to naturalcalamities and/or other causes of force majeure.

(9) When the Guest does not observe prohibited actions such as smoking
in bed, mischief to the fire-fighting facilities and other promotions of
the Use Regulations stipulated by the Hotel (restricted to particulars
deemed necessary in order to avoid the causing of fires).
Article 7-2. Should the Hotel cancel the Accommodation Contract inaccordance with the preceding paragraph, the Hotel shall not be entitled tocharge the guest for any services during the contractural period which hehas not received.

Registration
Article 8-1. The Guest shall register the following particulars at the front
desk of the Hotel on the day of accommodation:(1) Name, age, sex, address and occupation(2) Except Japanese, nationality, passport number, port and date of entry inJapan(3) Date and estimated time of departure(4) Other particulars deemed necessary by the Hotel
Article 8-2. Should the Guest intend to pay his Accommodation Chargesprescribed in Article 12 by any means other than Japanese currency, such as
traveler's cheques, coupons or credit cards, these credentials shall be shownin advance at the time of the registration prescribed in the preceding
Paragraph.

Occupancy Hours Of Guest Rooms
Article 9-1. The Guest is entitled to occupy the contracted guest room of theHotel from 3:00 p.m. to 11:00 a.m. of the next day. However, in the casewhen the Guest is accommodated continuously, the Guest may occupy it all
day long, except for the days of arrival and departure.
Article 9-2. The Hotel may, not withstanding the provisions prescribed in thepreceding Paragraph, permit the Guest to occupy the room beyond thetime prescribed in the same Paragraph. In this case, fllowing extra charges
shall be applied.
(1) 11:00 a.m. - 1:00 p.m. 30% of room charge(2) 1:00 p.m. - 3:00 p.m. 50% of room charge(3) After 3:00 p.m. 100% of room charge

Observance Of Use Regulations
Article 10. The Guest shall observe the Rules and Regulations established by
the Hotel, which are posted within the premises of the Hotel.

REGULATIONBusiness Hours

Handling When Unable To Provide Contracted Rooms

Article 11-1. The business hours of the main facilitics, etc. of the Hotel are as
follows, and those of other facilities, etc. shall be notified in detail bybrochures as provided, notices displayed in each place, service directions inguest rooms and others.
(1) Service hours of the front desk, cashier's desk, etc.
Open 24 hours
Front desk service : 24 hours
Exchange service : 24 hours(2) Service hours for dining, drinking, etc. (Last orders time)
Restaurant BARKT 1st floor
7:00 a.m. – 10:00 p.m.
Article 11-2.
The business hours specified in the preceding paragraph are subject totemporary changes due to unavoidable causes. In such a case, the Guest
shall be informed by appropriate means.

Article 14-1. The Hotel shall, when unable to provide contracted rooms,
arrange accommodation of the same standard elsewhere for the Guest
insofar as practicable with the consent of the Guest.
Article 14-2. When arrangement for other accommodation can not be made,not withstanding the provisions of the preceding paragraph, the Hotel shall
pay the Guest a compensation fee equivalent to the cancellation charges
and the compensation fee shall be applied to the reparations. However,when the Hotel cannot provide accommodation due to causes for which theHotel is not liable, the Hotel shall not be liable to compensate the Guest.

Payment Of Accommodation Charges
Article 12-1. The breakdown of the Accommodation Charges, etc. that the
Guest shall pay is as listed in the Attached Table No.1.
Article 12-2. Accommodation Charges, etc. as stated in the preceding
paragraph shall be paid with Japanese currency or by any means other thanJapanese currency such as traveler's cheques, coupons or credit cards
recognized by the Hotel at the front desk at the time of the arrival of the
Guest or upon request by the Hotel.
Article 12-3. Accommodation Charges shall be paid even if the Guest
voluntarily does not utilize the accommodation facilities provided for him by
the Hotel and are at his disposal.

Liabilities Of The Hotel
Article 13-1. The Hotel shall compensate the Guest for the damage if theHotel has caused such damage to the Guest in the fulfillment or the
nonfulfillment of the Accommodation Contract and/or related agreements.
However, the same shall not apply in case where such damage has beencaused due to reasons for which the Hotel is not liable.
Article 13-2. The Hotel takes all possible measures to maintain the buildings
fire fighting equipment. The Hotel is also covered by Hotel Liability Insurance
for fire and/or other disasters.

Handling Of Deposited Articles
Article 15. The Hotel shall compensate the Guest for the damage when loss,
breakage or other damage is caused by the Hotel to the goods, cash or
valuables deposited at the front desk by the Guest, except in the case when
this has occurred due to causes of force majeure, provided, however, thatthe amount of compensation is limited to the coverage amount of
Innkeepers General Liability Insurance.

REGULATION
Custody Of Baggage And/Or Belongings Of The Guest
Article 16-1. When the baggage of a Guest is brought into the Hotel before his
arrival, the Hotel shall be liable to keep it only should request have been
accepted by the Hotel. The baggage shall be handed over to the Guest at thefront desk at the time of his check-in.
Article 16-2. When the baggage or belongings of the Guest are found left after
this check-out, and the ownership of the article is confirmed, the Hotel shallinform the owner of the article left and ask for further instructions. When no
instruction is given to the Hotel by the owner or when the ownership is notconfirmed, the Hotel shall keep the article for 7 days, including the day it isfound, and after this period the Hotel shall turn it over to the nearest police
station.
Article 16-3. The Hotel's liability in regard to the custody of a Guest's baggage
and belongings in the case of the preceding two paragraphs shall be assumedin accordance with the provisions of Paragraph 1 of the preceding article inthe case of Paragraph 1, and with the provisions of Paragraph 2.

Liability In Regard To Parking
Article 17. The Hotel shall not be liable for the custody of the vehicle of the
Guest when the Guest utilizes the parking lot within the premises of the Hotel,
as it shall be regarded that the Hotel simply offers the space for parking,whether the key of the vehicle has been deposited to the Hotel or not.
However, the Hotel shall compensate the Guest for the damage caused
through intention or negligence on the part of the Hotel in regard to the
management of the parking lot.

Liability Of The Guest
Article 18. The Guest shall compensate the Hotel for the damage caused
through intention or negligence on the part of the Guest.

Attached Table Of Charges 1
TABLE OF CHARGES FOR LODGING AND MISCELLANEOUS EXPENSES[Regarding Item 1 of Article 2 and Item 1 of Article 12
Total Amount to be paid by a Registered Guest
Accommodation charges( 1 ) Basic Accommodation Charges (Room Charge or Room Charge +Breakfast Charge [when included in the basic room charge])
Additional Charges( 2 ) Food and Beverage Charges (excluding meals included in the Basic
Accommodation Charges) and other relevant charges.
Tax
Accommodation Tax
Notes:In the event the relevant tax laws are modified, the latest modified version
shall be applicable to all charges listed above.
ATTACHED TABLE OF CHARGES 2
Contracted Numberof Guests

Individuals

Date when
Cancellation of Contract is Notified

1 to 14

15 to 99

100 and more

No Show

100%

100%

100%

Accommodation

80%

80%

100%

1 Day Prior to Accommodation Day

20%

20%

80%

10%

20%

9 Days Prior to Accommodation Day
20 Days Prior to Accommodation Day

Group

10%

Cancellation Charge for Hotels (Ref. Paragraph 2 of Article 6)
Remarks:
1. The percentage signifies the rate of cancellation charge to the day of the rate.
2. When the number of days contracted is shortened, a cancellation for the
first day shall be paid by the Guest regardless of the number of days
shortened.
3. When the Hotel receive no contact from the Guest until 10 pm on arrivalday (or 2 hours past from ETA), the Hotel shall regard the reservation iscancelled by the Guest, and release the reservation.
4. Different cancellation charges may apply with some accommodation plans.
Please check your package plan for details.
5. When the transportation to the Hotel is cut off by a disaster, the cancellation
charge shall not be charged.

RULESTo ensure pleasant circumstances throughout the hotel and to maintain
good public order. Article 10 of the "TERMS AND CONDITIONS FOR
ACCOMMODATION CONTRACTS" states, "The Guest shall observe the Rules
and Regulations established by the Hotel, which are posted within thepremises of the Hotel." Further, the Holiday Inn OSAKA NAMBA reserves theright to refuse or to cancel the occupancy of a room and/or the use of any
other hotel facilities to any guest who fails to comply with the "Rules andRegulations" listed herein.

For Personal Safety
1. Although the outside doorknob of every guest room locks automatically,
you are requested to verify that the door is completely locked wheneverleaving your room.
2. To ensure a speedy and safe evacuation in the event of fire or naturalcalamity, you are requested to refer to the instructions posted on theinside of your room door to acquaint yourself with the location of the"Emergency Exits" closest to your room.
3. Upon entering your room, please verify that the safety lock is set and thatthe door latch is in place. In the event someone seeks entry, it is strongly
recommended that before opening the door you look through the scope
set into the door to ensure that the visitor is someone known to you orelse is someone who can properly be identified.
4. You are requested to notify the Front Desk immediately in the event of
any unusual occurrences or if any unidentified persons are seen to beloitering around.
5. Meeting with visitors in your room is against hotel policy. For that
purpose, please use the lobby or any of the public facilities of the hotel.
6. Please fill in your name, address, telephone number, place of employment,
and other miscellaneous information requested by the Hotel.

To Prevent Fire
1. Other than those provided by the hotel, the use of cooking utensils is
prohibited.
2. You are requested to refrain entirely from smoking in bed or in any otherplace within the hotel where fire may occur.
3. Fireworks, incense sticks, candles, and other inflammable items are
specifically forbidden to be used within the hotel.

Valuables
To prevent the loss of money, jewelry, or other valuables, it is strongly
recommended that they are placed in the safety deposit boxes that areavailable in your guestroom. We do not take responsibility for lost valuables.

Unclaimed Articles
Except when there is a forwarding address or else specific instructions fortheir disposal have been received, unclaimed articles and laundry will be
kept for a maximum of 7 days. Following that time, articles and laundry
remaining unclaimed will be handled in accordance with the laws of the
Police Department.

Payment Of Hotel Charges
1. The hotel has the right to request a deposit upon checking-in.
2. Accounts presented for payment must be settled immediately.
3. With the exception of "Travelers Cheques," no cheques will be acceptedfor payment or changed into currency.
4. The hotel assumes absolutely no responsibility for the payment of any
incidental guest expenses such as but not limited to shopping charges,
tickets, taxi fares, or postage.

RULES
Miscellaneous
1. The following articles are forbidden in the hotel:
a. Animals and birds. (excluding guide dogs)
b. Gasoline, explosives, or any other inflammables.
c. Offensive smelling items.
d. Illegally owned guns and swords.
e. Excessively bulky objects.
f. Any substance or article whose possession and/or use is prohibited by
Japanese law.
2. Gambling and similar offenses against public order are prohibited. To
avoid disturbing other guests, you are requested to avoid making loudnoises or singing loud.
3. Without the specific consent of the hotel management, you may useneither your room nor the lobby as an office, for private parties, or for any
other such activity.
4. Persons not registered by the Guest during reservation and or check in isprohibited from the Guest room.
5. The distribution of advertising material or solicitous literature is prohibitedwithin the hotel.
6. Without the specific consent of the hotel management, therearrangement of hotel facilities and/or furnishings is prohibited.
7. To maintain an attractive exterior appearance, it is against hotel policy forguests to display objects in windows or to hang items from them.
8. Guests are requested to ensure they do not leave their belongings either
in the lobby or in the corridors. Please note that slippers, "geta" Japanese
wooden clogs, are not appropriate within the hotel. Umbrellas mayeither be placed in an umbrella box at the entrance or deposited in the
cloak room.
9. The ordering of meals and drinks which must be delivered from outside
the hotel is not permitted.
10. It is against hotel policy to go out of your room dressed in a pajama or
wearing slippers.
11. Except in the case of emergency or for unavoidable reasons, the use of
emergency exits and entry into areas marked "Private" is not permitted.
12. Except with the specific consent of either their parents or guardians,
minors are not permitted to stay at this hotel.
13. You will be required to pay full compensation for:a. Any and all damages you may inflict upon any part of the hotel.
b. Contamination for which you bear responsibility.
c. Any loss suffered by the hotel for any acts, omissions or negligencecaused by Guest.
14. A service surcharge is added to all outside telephone calls made fromyour room.

RULES
Provisions For Articles In Custody
Article 1. Applications
Hotel takes custody of those articles and belongings of guest who isstaying or to be staying at this Hotel under herein contained provisions
pursuant to paragraph Articles 15 of Terms and Conditions for
Accommodation Contracts.
Article 2. Period of Custody
2.1 The period of custody shall run from the day upon which an article is put
into custody of this Hotel until designated date of return.
2.2 The designation date of return shall be within 30 days from the day uponwhich the article was put into custody of this Hotel.
2.3 If no such designation of date is made, the period of custody shall run for
30 days beginning on the day the article was put into custody.
Article 3. Prohibited Articles
Articles such as but not limited to, jewelry, valuables, dangerous objects,
perishables, fragile articles, plants, animals and wooden goods can not
be put into custody.
Article 4. Claimant
The claimant of the article in custody be either the guest who requested
custody or a person by the guest who requested custody.
Article 5. Confirmation of Claimant
The claimant shall submit the Claim Certificate to the clerk of this Hotelin charge of the article in custody at the time he claims the return of thearticle. In the event that the claimant is a third party appointed by theguest who requested custody of the article, submission of the Claim
Certificate will not be necessary. However this Hotel may require him tosubmit proof that he is correct claimant. The clerk shall in his/herreasonable detemination release the article to the person claiming thearticle in custody. The Hotel shall thereafter have nofurther responsibility with respect to the article claimed.
Article 6. Compensation for Damage
6.1 This Hotel shall not be responsible for any loss, destruction, deteriorationor other damage to the article in custody which has occurred by reasonof force majeure as the term is commonly defined.
6.2 Any person using the custody service shall have a duty to compensate
for any damage incurred by this Hotel and/or any third party if suchdamage is due to the destruction or deterioration of the article incustody or any other reasons for which the said person is responsible.

Article 7. Disposition of Article in Custody
7.1 If the claimant does not claim the article in custody within 7 days after
the expiration of the period of custody, all article(s) in custody shall bedeemed abandoned and the Hotel shall dispose of the article(s) as it
deems fit.
7.2 The cost of the disposition described in the paragraph immediately
above shall be borne by the person who requested custody provided
that any proceeds of said disposition shall be off-set against the costs ofdisposition.
Article 8. Emergency Steps
This Hotel may take emergency steps which are appropriate under thecircumstances in the following events :(a) Demand by legal authorities that the article in custody be opened orotherwise disposed of.
(b) Fire, abnormality in the condition of the article or other exigent
circumstances.
Article 9. Governing Language
These Provisions are written both in Japanese and English. In the eventof any inconsistency or difference between the two versions of these
Provisions, the Japanese version shall prevail in all respects.
Article 10. Jurisdiction and Applicable Laws
Any dispute arising from or in relation to these Provisions shall bereferred to the Japanese court having jurisdiction over the location ofthis Hotel and resolved in accordance with applicable Japanese Laws.

IHG® CLEAN PROMISE‘We are committed to high levels of cleanliness. Thatmeans clean, well-maintained, clutter-free rooms thatmeet our standards. If that is not what you find when you
check in, please contact Reception and we promise to
make it right.’

Notation based on the Specified Commercial Transaction Act
Company Name
URL
Representative
Address
Email Address
Consideration for
the Service

OW Hotel Operations Co., Ltd.
https://www.hiosakanamba.com/
Representative Director: Junichi Araki
Ebisu Neonato, 4-1-18, Ebisu, Shibuya-ku, Tokyo 150-0013, JAPAN
info@hiosakanamba.com
Depended on each course. For details, please refer to eachaccommodation course.

Payment at Front Desk: Accommodation charges shall be paid in cash
Timing of payment
or by credit card at the time of check-in or upon request by the Hoteland means of(Please contact us if you intend to use other payment methods, suchpaying theas gift certificates)consideration for・Payment by credit card in advance: Accommodation charges shall be
the Service
paid in a lump sum by credit card at the time of completion of an online
reservation
Time at which theservices will be
The services will be provided on the accommodation day.
provided
RefundAccommodation charges cannot be refunded after check-in.
・cancellation after 2 days prior to accommodation day:20% of
accommodation charges
・cancellation after 1 days prior to accommodation day: 80% ofCancellation Charge accommodation charges
・No stay without prior announcement: 100% of accommodation
charges※Cancellation charge may change depending on the accommodation
plan.
Holiday Inn Osaka Namba
Contact
TEL:81-6-6212-7999