How to forward your mail online
with Japan Post

Step 1. Go to Japan Post’s e-tenkyo site.

Scroll down just a tad, and you’ll see the following section. First things ﬁrst, you’re going to need a Yuubin ID, so
if you don’t have one of those, click on the Yuubin ID button. And let’s go to Step 2.

Step 2. Create a Yuubin ID

This is the nextscreen you’ll see.
Click the big red
shiny button!

(Of course, if you
already have aYuubin ID, you canskip aaaaall ofStep 2.)

Huzzah!
English!
Fill out theform as
directed.

Add your name,date of birth, phone
number, andcurrent address.

Agree to terms
and get a
temporaryregistration.

Check your email
and click on the link
sent to you by
Japan.post.jp.
Clicking that link iswhat will activate
your Japan Post
account.
A must-do.

Once you click on thelink that was emailed toyou, you should see a
comforting blue
checkmark.

Step 3. Select how you will apply: Smartphone or PC?

Now that you havea Yuubin ID, you
can apply to haveyour mailforwarded.
Go back to this site
and then choosebetween the 2
buttons: Topbutton is to apply
via smartphone.
Bottom is to apply
via PC.
We recommend
smartphone.

Step 4. Agree to user terms.

The next screen you’ll see
looks like this:Lots of legalese. Click thecheckbox and then hit
next.

Step 5. Login with your Yuubin ID.

Here is where you get touse your newly createdYuubin ID.
(Also, hurray for English
captions!)

Step 6. Choose a veriﬁcation method.

Once you’ve logged
in, you’ll be asked tochoose between 2
options for verifying
you are who you sayyou are:
1. My number cardveriﬁcation
This is the speediest
option. To verify via
this method, make sure
you have the My
Number Portal app on
your phone.

2.. Photo ID
You can get your ID
veriﬁed by submitting
a photo of your face +one of the following:
driver's license, driving
history certiﬁcate, My
Number card, orresidence card. Please
note that it may take a
few days to complete
the ID veriﬁcation
process. An email will
be sent to the email
address registered on
the Postal Mail portal
when your documents
have been veriﬁed.

Option 1. How to get veriﬁed with a My Number Card
*If you verify your ID with your My Number card, make sure you have the My Number Portal app on yourphone.
Go here to download the app: https://apps.apple.com/jp/app/id1476359069?mt=8

You’re going
to see thisscreen.
Clicking next
will take you
to the MyNumberPortal app,which willverify yourID.

All of asudden,
you’re in theMy Number
Portal app.
But this isOK. Here you
will be asked
to input your
6 to 16 letter
My Numberpassword.
You will alsoget a prompt
to scan yourcard.

Once bothveriﬁcations
arecomplete,
you will beprompted toreturn toSafari.

Behold! Your ID has beenveriﬁed and now you canget down to business.

Option 2. How to get veriﬁed with a photo ID
Photo ID veriﬁcation: You can get your ID veriﬁed by taking snapshots of the following: driver's license,driving history certiﬁcate, My Number card, or residence card.
You will be guided through a 3-step process: (1) take a few pictures of your photo ID, (2) a selﬁe of yourface, and (3) do a real time check.

This screen lets you knowthat you will be asked totake 3 pictures of yourphoto ID.
1.
2.
3.

A picture of the front
A diagonal picture
A picture of the backClick next.

Your screen
should looksomething likethis. Click the
red button to
go to the next
step.

First, takea picture
directlyabove
yourphoto ID.

Click this button to start.

Next take a slanted
picture of your photo ID.
If your picture has any of
the following, take thepicture again:
1.
2.
3.
4.

glare
partially out of theframe
blurthickness of thecard is not visible

Click next when you’re ready.

Next take a picture of theback of the card, making
sure there is no blur,glare, and that the backﬁlls the frame.

Click next when you’re ready.

Next you will be asked totake a picture of yourself.
Please avoid wearing
glasses, hairstyles that
obscure the face, or afacemask. Also, checkyour photo for any signsof blurriness.

Click next when you’re ready.

Finally, you will be asked
to perform a “real timecheck” where you record
a short clip where youmove your face toward
the screen.

Click the red button to start
the “real time check.”
You should see a circular
frame in the center of yourscreen.
After the countdown, theframe will increase in size, andyou must keep the reﬂectionof your face fully ﬁlling thecircular frame by bringing thesmartphone closer to yourface.

This screen lets you knowthat your ID check has
been completed. Check
your email for the URL
that will be sent to you
from Japan Post.

If you do not see an email
from them within 5minutes, you will need tocomplete the procedureagain.

With your ID veriﬁed (either through My Number cardor with some other photo ID), you can now ﬁle a mailforwarding request online!
Onwards!

Step 7. Applying for e-Tenkyo and agreeing to terms.

The next
screen looks
like this at
the top, butscroll down…

...scroll until
you see thisbutton. Clickfor online
forwardingMore terms(1/6)!
Scroll, scroll,scroll….

This is thebutton
you’relooking for,which says
you agree
and want tocontinue!

Step 8. Conﬁrm your Yuubin ID.

This screen (2/6) pulls upthe info you gave toJapan Post when you
created your Yuubin ID.
It’s blank here because
we erased our
information for thepurpose of this tutorial.
But you should see yourname, email address,and phone number thatyou used to create yourYuubin ID.

If all looks peachy, click here
to go to the next screen.

Step 9. Agree to a couple more terms.

This screen (3/6)
informs you thatthe post ofﬁce
may get in touchwith you to
conﬁrm youraddress. If you
don’t wish to becontacted by thepost ofﬁce toconﬁrm youraddress, the ﬁne
print suggests
you submit theform at your local
post ofﬁce tobypass this step.

It then goes on
to detail how
they will use theinformation
they receive.
There are 2
checkboxes on
this page toshow youunderstand andagree to theterms. Checkthem both tomove on to thenext step.

Step 10. Input your old address and your new address.

This form starts off
with asking you foryour old address.
The ﬁrst ﬁeld is foryour postal code.
Immediately next
to it is a searchbutton. Input yourpostal code andthen click searchand it will pull up
your prefecture,city, and town.

Step 10. Input your old address and your new address.

After inputting
your old address,
scroll down
further and thebackgroundcolor will change
to yellow. This iswhere you input
your newaddress.

Click thisbutton toconﬁrm
your info.

Step 11. Review and conﬁrm.

This is the screen toconﬁrm your info (4/6). It
will show you what you
have input so far.
The image here isshowing blanks (weblanked out our info on
purpose). Your screen
should show your oldaddress, followed byyour new address! If all
looks good, you’re readyto go to the next page!

Step 12. Input the names of family moving with you.
If you don’t use kanji characters to spell yourname, then input your last and ﬁrst name inkatakana in this order:
Who else is moving
with you? Input
everyone’s names!

Line 1. Last and middle name in katakana.
Line 2. First name in katakana.
Line 3. Last and middle name in katakana.
Line 4. First name in katakana.

Repeat if you have a family member moving
with you who also receives mail.

Ignore the blue button. This is if you have aformer name you want to also input (such as in
the case of changing one’s name for marriage).

Step 12. Input the names of family moving with you.

Input the date you want
to begin forwarding themail.
Click the blue button if
the person moving andthe person applying is
the same person.

List a second email
address (one that wasn’t
used to create yourYuubin ID).

Almost there.
Conﬁrm yourdetails!

Once youhave
conﬁrmed
your details,
click the topbutton tosend in yourapplication!

Step 13. Check email for your notiﬁcation number.

Congrats! If you see this screen,
you’ve successfully ﬁlled out Japan
Post’s online forwarding form!
1 last thing: Check your email for a
conﬁrmation of completion + yourunique change-of-address
notiﬁcation number, which you’ll
want to keep in a safe place.
You can use that notiﬁcation
number to check on the status ofyour forwarding application.

All done.

You did good.