PRIVACY POLICY
Hokkaido Hotel’s website, collect the personal information you provide us in thedatabase, during procedures such as reservation, inquiry, request for data,registration of e-mail magazine, etc. The information will be used for providing usefulservices to our customers.
Direct acquisition from an individual
Customers should register personal information necessary for various applications
and inquiries.
Purpose of use
The information registration of customers by the reason above, will be used for thefollowing purpose.
■Various arrangements
Filling in the application form for various arrangements such as making reservations,sending materials, sending products, responding to inquiries.
■Sending e-mail magazine
In order to inform customers who willing to receive news by emails of events, cookingfairs, accommodation plans, etc. by e-mail magazine, we ask customers to fill in theapplication form.
If you have some information to change, please tell us as early as possible. (Pleasechange or stop the service from the dedicated page.)※We may ask for a questionnaire.

■Others connection
In addition, we may contact you by email, phone or letter when we think that we needto contact you.
Management and Security Measures
Personal information of customers who used our website is stored in a databasewhich is a system protected by a mechanism (firewall) to prevent external access.
The

process of reservation and user registration is protected by SSL. For the safety

of personal information(External leakage, falsification, loss, etc.), we do themanagement of our employees thoroughly, and we are constructing a system for
management and operation.
Presentation and Disclosure
Personal information received from customers will not be disclosed to third parties
except for the following conditions.
⚫

Disclosure or sharing of personal information is considered necessary for thepropose of providing services. Including the subcontractors obliged to keepsecrets.

⚫

With the promotion of customer.

⚫

With the formal inquiry of public institution such as police or court.

⚫

Other situations that important, emergence and considered necessary tocustomers or our company or something else.

Conservation
The personal information provided by customers, only preserved for requested
services from customers. We will delete the data after a period of time. In order toprovide even more convenient information and services, we will show the link of somewebsites of other companies and organizations. We take no responsibility for theinformation you provide to those websites.

Statistics
The information of customers will be used in statistics expect for the personal
information. The information is only used in statistics for various kinds of marketingdata.

Use of cookie
A part of our website use cookie. Cookie is a small file sent to user’s browser fromwebsite, which is normally used in most websites.
Because of using cookie, by consulting to the sites accessed in the past, our website
can show more acceptable contents and provide services to returning users.

Except where especially marked, no personal information will be got by cookie. If you
don’t want your browsing record be collected, you can stop the cookies function by
settings of your own browser.

Record of access log
Our website records the information of a person accessing it in the form of an accesslog, but does not contain information that can identify a specific individual. Accesslogs are used for statistical analysis for website maintenance and usage, and for noother purpose.
Important revisions to this Policy will be announced on our website.
About other revisions, please confirm the latest version on our website.
Inquiry Desk for Personal Information Protection
Management Strategy Office
Hokkaido Hotel Co., Ltd.
Nishi 7-jo Minami 19-chome 1, Obihiro, Hokkaido, 080-8511, Japan
TEL：0155-21-0001 E-mail：info@hokkaidohotel.co.jp
Hours：9：00～18：00/excluding Saturdays, Sundays, holidays and New Yearholidays.

Appendix 1
Additional Provisions Applicable to Processing of Personal Information of EEA
Residents.
For individuals residing in the EEA, this Appendix outlines certain additional
information that Hokkaido Hotel is obligated to provide to you, as well as certain
rights you have with respect to the processing of your personal information, based on
the General Data Protection Regulation (GDPR). This Appendix will control to theextent it conflicts with any provision in the main body of this Policy.
1. Processing of Personal Information
The purposes, the categories and the sources of personal information that we handle,
and the provision of the customer’s personal information to third parties are set out inthis Policy.

2. Legal Basis
We process customer’s personal information based on the customer’s consent inprinciple. The processing of personal information in the absence of the customer’s
consent shall be based on the necessity for the performance of the contract with thecustomer, the necessity to take steps at the request of the customer prior to entering
into a contract, the necessity for the purposes of the legitimate interests pursued by
us or a third party, or the necessity for compliance with a legal obligation to which weare subject.
The legitimate interests pursued by us or a third party include an increase inoperating income from marketing and improvement of services, and improvement of
the convenience, security, etc. of our website.
3. Transfer of Personal Information to a Third Country.
For the purposes of fulfilling the contract with the customer, or for taking procedures
according to the customer’s request prior to entering into a contract, personal
information acquired outside Japan will be transferred to Japan. Although Japan has
yet to receive an adequacy decision on protection of personal information from theEuropean Commission, we handle the customer’s personal information withappropriate security and confidentiality measures.
4. Retention Period
We retain personal information for the period necessary to accomplish its purpose of7 processing. Following the retention period, we eliminate or anonymize such
personal information in a secure way within a reasonable period of time.
5. Customer’s Rights
You have the following rights with respect to us based on laws and regulations. A
customer may exercise these rights by contacting the Inquiry Desk for Personal
Information stated in this Policy. In the event that you exercise these rights, we will
respond in good faith, barring statutory exceptions, after confirming that therequesting person is the person in question.
①

The right of access

The right to obtain confirmation as to whether or not personal information concerning
you is being processed, and where that is the case, access to the personal information

and the accompanying information.
②

The right to rectification

The right to obtain the rectification of inaccurate personal information concerning you.
③ The right to erasure
The right to obtain the erasure of personal information concerning you in certain
cases.
④

The right to restriction of processing

The right to obtain restriction of processing in certain cases.
⑤The right to object to processing

The right to object the processing of personal information based on the purposes ofthe legitimate interests pursued by us or third parties.
⑥The right to data portability

The right to receive the personal information concerning you, which you have provided
to us, in a structured, commonly used and machine-readable format and have theright to transmit those data to another controller without hindrance from us.
6. Withdrawal of Consent
You can withdraw consent on the processing of your personal information at any time.
Withdrawing consent does not affect the lawfulness of the processing based onconsent before the withdrawal. You can withdraw consent by contacting the Inquiry
Desk for Personal Information stated in this Policy.
7. Lodging a Complaint with an Authority
Customers have the right to lodge a complaint on the processing of their personal
information with the protection authority having jurisdiction over their residence.
8. Personal Information Necessary for Accommodations
We require the following information to provide accommodation services to ourcustomers. In particular, the laws of Japan require that we keep the information on
the hotel register for three years. Should you be unable to provide the required
information, we may not be able to provide you with accommodation services.

① Basic information (name, telephone number, etc.)

② Hotel register items (name, address, occupation, nationality, passport number, sex,age, etc.)
9. Personal Information from Children
A guardian’s consent or permission must be obtained in the event that a customer
under the age of 16 uses our service and consents to the Policy.
10. Automated Individual Decision-Making, including profiling
We do not make decisions based solely on automated processing, including profiling.