Deliver human-centered digital
health experiences now.

#FutureReadyNow

The goal: humanized, 1-1 experiences
online and offline
Today’s health providers and patients both expect personally relevant digital
experiences – on par with what they observe as consumers - that enable themto get the information they need to achieve better physical outcomes. Whether
on or offscreen, these experiences should embody human-preferred qualities
like empathy, quick resolution and collaboration.

“87% of healthcare executives agree that the integration ofcustomization and real-time delivery is the next big wave ofcompetitive advantage.”- Accenture Research, Digital Health Tech Vision 2019

To provide a personal and empathetic
digital health experience, you must:• Demonstrate that you understand patients with only 		
hyper-relevant messaging and care instructions.

Pay bills• Offer a consistently valuable (read: helpful) experiencefrom anywhere and everywhere.
• Scale for audience size, location and language preferences.
• Empower patients with convenient self-service like appointment setting and online forms.
• Enable cross-team collaboration and secure data sharing.

Accelerate your experience revolution
By combining human-centric design with technology, Avanade provides health and life science organizations withdigital experience solutions that enable employees, engage customers and patients and improve business outcomes.

These CX solutions are available today.

Deliver future-ready experiences now
Together we can create the experiences your care teams and patients expect,
at a speed that helps you achieve your goals. Avanade can help you:EngageCreate personalized
experiences that increase patientand provider satisfaction.

Communicate

Deliver providers and patients themost pertinent care instructions,process and procedures.

RefreshOptimize experiences fast to
stay on top of research findings
and evolving user needs.

EmpowerStand up self-service features
such as bill pay, appointment setting,and self-care instructions.

Making an impact in health and life sciences
These client success stories are just the beginning.

We helped Merck & Company:

We helped Bupa:•Support 290,000 page views per day••Increase traffic in every one of their markets

Easily access inquiry-based content tosupport front-line consultants andprovide a better customer experience•Win a Sitecore Experience Award: Best Web
Content Experience•Target user experience that reduced 		training time

Read our Case study

Read our Case study

Learn more about how we helped Sitecore Experienceaward winners like Mayo Clinic.

Our deep expertise
We blend creativity, innovation and technology to deliver customer experiencesthat drive value. And we can do it consistently, at scale and across every brandtouchpoint and channel.

We have:•More than 250 digital marketing clients in 21 countries•Provided ongoing support for 100+ global clients withDigital Marketing Managed Services•Won 25 Sitecore Experience Awards, in partnership withour clients, in the last six years•

Over 750 UX professionals and 38 LUMA HumanCentered Design practitioners•

11 Sitecore MVPs and 1,300 trained Sitecore specialists•

3,500 analytics professionals and 4,200 businessexcellence and automation experts

Ready to create a better experience?
Contact us to learn more.

About Avanade
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoftecosystem. With 38,000 professionals in 25 countries, we are the power behind the Accenture Microsoft Business Group, helping companies
to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Majority ownedby Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com©2020 Avanade Inc. All rights reserved. The Avanade name and logo are registered trademarks in the U.S. and other countries.
Other brand and product names are trademarks of their respective owners.