360° Digital Citizen Services
Government and public services organizations must rethink how they operate

Citizens demand swift, seamless and ethical delivery ofdigital public services through continual change.
•85% of citizens believe a better experience will help them save time wheninteracting with governments.

• 62% of citizens expect services to be easy to use, and information to be clear,accessible and actionable.
• 62% of citizens expect public sector service provision experience to be thesame as online banking, social media or a ride sharing app .
• 82% of all government transactions are expected to be digital by 2030.

Keep citizens and employees happy
An integrated cloud platform is critical in times of continual change to meet the expectations of citizens, employees,
businesses and institutions. Avanade has the end-to-end digital innovation expertise to help governments and publicservices organizations optimize experiences and efficiencies using Microsoft ecosystem technologies.

Data-driven
Citizen Services

Efficient
Experiences

Effective
Collaboration

Culture ofIntegrity & Trust

Avanade’s Intelligent
Automation Platformfuses AI, intelligent
automation and workflow
integration to empower
employees and makeaccess to services moreseamless & engaging forcitizens.

Our digital expertise helps
clients optimize ROI fromMicrosoft technologies
and automate casemanagement systems,
improving the citizen
experience and financial
processes like grants andbroker compliance.

Avanade’s Workplace
Experience capabilities
help create intelligent
workflows for employees
and enable secure,remote service capabilities
for citizens, including
virtual visits and virtual
court proceedings.

Avanade’s organizationalchange management,
digital ethics, and fraud
prevention/security
services help maintaintransparency, integrity,and trust throughcontinual change.

©2021 Avanade Inc. All Rights Reserved.

<Confidential> See Avanade’s Data Management Policy

Ease the complexity of automation
We get you on the path to digitalization quickly, helping you
realize immediate ROI while developing a foundation ofintelligence within your organization. Intelligent Automation
Platform (IAP) is Avanade’s rapid, modular approach tobuilding a cloud-based workflow platform that manages andautomates business process services.
Avanade IAP fuses artificial intelligence, intelligent automation,workflow integration and robotic process automation toempower organizations and the citizens they serve to do more.

Your trusted digital transformation partner
Trusted Capabilities• 450+ clients worldwide• 30+ Delivery Centers across 17 countries• 9,000 successful automations• 200+ preconfigured services
Outcomes Driven• 15,000+ automation professionals• 4,000+ robotics practitioners• 500+ AI & machine learning specialists• 3,500+ analytics professionals• 1,000+ data engineers

Microsoft Expertise• Microsoft 2020 Global Alliance SI Partner of the Year• 19 Microsoft Gold Competencies, including Security• Most Certified Azure Professionals of any partner• Global AI and ML Partner of the Year 2020
• HFS Top 10 Microsoft AI Service Provider• Forrester and HFS “market leader” for Dynamics 365

Avanade’s expertise, platform, and tools help government and public services organizations take advantage of automation.
Contact us to maximize the efficiency of citizen services and innovate experiences in a world of continual change.

About Avanade
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led
experiences on the Microsoft ecosystem, and the power behind the Accenture Microsoft Business Group.

©2021 Avanade Inc. All Rights Reserved.

<Confidential> See Avanade’s Data Management Policy