2020 Corporate Responsibility ReportCreating Experiences that Matter

Avaya | 2020 Corporate Responsibility ReportTABLE OF CONTENTSABOUT AVAYA....................................................................................................................................................3

MESSAGE FROM JIM..........................................................................................................................................4

AWARDS & RECOGNITION.................................................................................................................................5
HELPING WHERE WE CAN..................................................................................................................................6
CORPORATE REPONSIBILITY.............................................................................................................................7
ENVIRONMENT ...........................................................................................................................................8
Our Climate Commitments & Action
Responsible Product Design
Minimizing our Environmental Footprint

SOCIAL........................................................................................................................................................11
Supporting our Global Workforce
Diversity, Equity, Inclusion & Belonging
Building & Maintaining a Responsible Supply Chain
Giving Back to our Communities
Using Avaya Technology for Social Good

GOVERNANCE.............................................................................................................................................22
Conducting Business with Ethics & Integrity
Board Oversight
Cybersecurity & Data Privacy

APPENDICES....................................................................................................................................................25
ESG METRICSGRI/SASB CONTENT INDEXThe following includes information about Avaya’s corporate responsibility activities throughout the world from October 1, 2019 throughSeptember 30, 2020. Data presented with different dates is clearly indicated. This report was published in August 2021.
Avaya | 2020 Corporate Responsibility ReportABOUT AVAYA

Avaya is a global leader in digital communications products, solutions, and services
for businesses of all sizes delivering most of its technology through software andservices. We enable organizations around the globe to succeed by creating intelligent
communications experiences for our clients, their employees, and their customers.
Avaya builds open, converged, and innovative solutions to enhance and simplify
communications and collaboration in the cloud, on-premise or a hybrid of both.
Our global, experienced team of professionals delivers award-winning services frominitial planning and design, to seamless implementation and integration, to ongoing
managed operations, optimization, training, and support.
We have social, environmental, and economic responsibilities to our stakeholders.
We are committed to reducing our impact on the planet, offering a safe and inclusive
workplace for all employees, and giving back where we live and work.

Avaya is defined by the experiences we create. We connect people, and things, in waysthat offer more immersive, more productive, and more memorable experiences…andby memorable, we mean feel-good experiences. That’s the key. By offering technologythat enables discretionary effort and better outcomes, we ensure we can provide
experiences that really matter to people.

Worldwide
Locations121

Offices

52

8,269 Employees

R&D Labs

3

Sales Offices

47

Tech Centers

18

Avaya has customers
in 190 countries#1

Global leader in Contact
Center solutions

7/10

Seven of the world’s top 10 health services companies are running Avaya
solutions

4300

Avaya holds more than 4,300 patents
and applications worldwide

Top 10The world’s top 10 airlines rely
on Avaya

Our Vision

Experience
Centers

5

To reimagine the ways people and businesses engage andexperience the world.

Our Mission

APAC 25%

USA 33%

Avaya is reimagining digital communications with innovation thatdefines the future of work and the customer experience. Our Avaya
OneCloud ecosystem and its solutions empower organizations todeliver experiences that matter to customers and employees alike.

CALA 8%

CANADA 5%
EMEA 29%

Avaya | 2020 Corporate Responsibility Report190

3

A MESSAGE FROM JIM CHIRICO

There really are no words to describe 2020. It was a year that offeredexperiences to our employees and our customers worldwide throughefforts to address the COVID-19 pandemic have impacted and continue

enable reliable, secure communications when needed most. We arehumbling reminders of the many challenges we face as a society. Global
to impact millions of people, cost hundreds of thousands of lives andresulted in significant economic impact. We’ve been challenged by racialinequity, civil unrest, and the continued urgency of the climate crisis.

It is more apparent now than ever that our lives are truly interconnected
and that understanding, shared innovation and collaboration are theway forward. The world needs bold, collective action to tackle thesechallenges and businesses have a significant role to play – we all have

We are committed
to meetingthe needs ofour partners,

customers and theiremployees eachand every day, andequally committed
to improving thecommunities where
we live and work,with sustainable,
responsible andconscientious

business practices.”—Jim Chirico

the opportunity and responsibility to do more.

Avaya has been resilient in the face of these global challenges. This isa credit to our employees, customers, partners and suppliers, and to

the Avaya leadership team who have been steadfast and dedicated. As

the coronavirus crisis began to unfold, we reacted swiftly, taking care of
our employees and our customers. We helped organizations navigate
the pandemic with our Avaya OneCloud workstream collaboration,communications and remote agent solutions. We leveraged cloud and
A.I. innovation to help healthcare providers and government agencies

coordinate the COVID-19 vaccine rollout, provide real-time information
to citizens, and conduct contact tracing to stop the spread of the virus.

At Avaya, we live by our cultural principles – Simplicity, Accountability,
Teamwork, Trust and Empowerment – and our people are thedriving force behind our success and the success of our customers
and partners. Our employees live and work all over the world, inthousands of communities and nearly 60 countries. Each of ourdigitally transforming businesses, making them more agile, connected,
and collaborative to compete in the new experience economy. Avaya

continues to break new ground, shaping the way communications andcollaboration technology addresses the future of work with enhanced

customer and employee experiences. Global organizations increasingly
rely on us as they adapt to a work-from-anywhere world.

Our character is both internally embedded and externally recognized.
Newsweek ranked us as one of America’s Most Responsible

Companies, Forbes included us on the Forbes 2020 List of World’s Best
Employers and we were named as one of the top five most culturally
powerful companies in the Americas by the Top+ Americas Ranking

Organization. We are committed to meeting the needs of our partners,
customers and their employees each and every day, and equallycommitted to improving the communities where we live and work,with sustainable, responsible and conscientious business practices.

It means a lot to be recognized as a leader when it comes to corporate
citizenship and governance.

I am incredibly proud of the passion and energy that our global Avaya
team brings to show up for our employees, customers, partners,

and communities every day. We remain excited about the future

and continuing to deliver Experiences that Matter will allow us toparticipate and lead in the new experience economy.

identities are forged in combinations of different language and beliefs,
different racial, gender and ethnic backgrounds, and different social

environments. At Avaya, we respect and value each individual’s identity
and their contribution to the company’s success.

Our brand promise is to deliver Experiences that Matter. And this year
has reinforced the importance of experiences that make people feel

seen, heard, and understood. Every day, Avaya delivers millions of theseAvaya | 2020 Corporate Responsibility Report

intelligent communications and effortless collaboration. Our solutions

4

Jim Chirico,

President and Chief Executive Officer.

AWARDS & RECOGNITION
Corporate social
responsibility is
about more thanactivities suchas volunteering,
community grants,
and raising money.
At Avaya, we place
responsibility at
the forefront – weare thoughtful
and intentional
about the socialand environmental
impacts of ourbusiness as socially
responsible businesspractices are ahallmark of ourbrand.”We are committed to meeting the needs of our customers each and every day. We are equally committed to our employees andimproving the communities where we live and work, with sustainable, responsible and conscientious business practices. It means
a lot to be recognized as a leader when it comes to customer experience management, unified communications, collaboration,
ESG, corporate citizenship and governance. We’re proud to receive the awards we do—because it means we’ve played an
important role in helping our customers give their customers experiences that truly matter.
￭ Forbes 2020 World’s Best Employers based on over 16,000

anonymous independent employee surveys on topics suchas gender equality, social responsibility, image, economic
footprint, talent development, and COVID-19 response￭ Newsweek’s 2021 America’s Most Responsible

Companies based on key performance indicators inenvironment, social and governance derived from our
Corporate Responsibility reports and an independent surveyof U.S. residents￭ 2020 Tech Cares Award Winner for going above and beyond

to provide global employees, clients, and communities withsupport during the COVID-19 pandemic￭ 2020 Pandemic Tech Innovation Award Winner for

Exceptional Innovation in our Avaya Contact Tracing solutions

We monitor our standing on a number of ratings and rankings to gain perspective and insights into our environmental, socialand governance impacts, to understand the competitive landscape for ESG in both our industry and beyond and to identify
ways to improve our performance.

—Shefali Shah

Executive Vice President, Chief

Administrative Officer and General Counsel

See More
Avaya | 2020 Corporate Responsibility Report5

HELPING WHERE WE CAN
We consider ourselves
as trusted partners to
our customers, and thiswas borne out during
the pandemic. We haveenabled countlessorganizations to stayonline and sustain
operations. In the caseof Harris County Public
Health, we helped themkeep their citizens safe by
fast tracking a solution
using OneCloud CPaaS,
as part of their virus
containment strategy. The
result was a 25% increase
in investigated casesthat saved lives because
citizens were contacted
quickly and were able toquarantine appropriately.”—Stephen Spears

Executive Vice President and Chief
Revenue Officer

When the pandemic hit, Avaya wasted no time and adapted quickly to address the needs of our employees and our business.

Our transition to a global work-from-home model was seamless and efficient. And as the pandemic raged, we recognized that
remote work was a big adjustment and sought to ensure that our employees felt fully supported as we navigated our “newnormal”. Here are just a few highlights of the many programs we implemented to support our employees:￭ Provided regular updates through leadership communications, virtual All-Employee Broadcasts and employee roundtables

to keep Avayans informed and connected￭ Offered free licenses to Avaya Spaces so employees and contractors could stay connected with friends and family￭ Designated an “Employee Appreciation Month” to celebrate employee achievements through recognition, robust

communications and an extra day off, and a “Wellness Month” to highlight resources focused on supporting our employees’
personal and professional well-being￭ Conducted a remote work survey and responded by investing in our people and technology by among other things,

improving our IT work environment and addressing the need for continued communications and employee recognition

Avaya’s top priority continues to be the well-being of our stakeholders, including our employees, customers, partners andcommunities. We are dedicated to supporting our heroes working on the front lines and ensuring businesses everywhereremain protected and productive when travel and connectivity are limited. Below are some highlights of how we helped
organizations stay connected and build resilience this year:

Donated our Communications

Introduced Solutions to Assist

Leveraged Artificial Intelligence

Offered Avaya Spaces and remote agent
solutions free to education institutions
and eligible non-profit organizations
worldwide, and remote agent solutions toorganizations and contact centers:

Our OneCloud CPaaS has helped
Healthcare organizations every step of
the way with:

Partnered with Google Cloud to help
government, healthcare and otherorganizations deploy AI in their call centers:and Collaboration Solutions

with COVID-19 Vaccine Rollout￭ Vaccine rollout communications￭ Safety monitoring￭ 2.5 million remote workers enabled￭ Second dose facilitation￭ Helped over 150,000 agents globallymove to remote operations￭ Improved case investigations andcontact tracing by 25%(A.I.) to Respond to COVID-19￭ Helped manage the vast increase in thenumber of customer inquiries￭ Reduced customer wait times￭ Provided immediate answers 24-7
to those with questions regarding
COVID-19￭ Freed up live agents to deal with more
complex customer interactions

Avaya | 2020 Corporate Responsibility Report6Message from Reeva Kymer

CORPORATE RESPONSIBILITY

for 8 months and I’m constantly reminded

our employees, communities, customers, partners, and suppliers, we are working to makedemonstrated time and time again that we canachieve big things when we put our minds andresources to the task.

Whether reducing our carbon emissions by 65% from 2014 levels, reducing

energy consumption, giving back to our communities or creating products
and solutions that are inherently sustainable, our commitments make adifference and set an example for others in our industry.

We’re making progress, but there’s even more that Avaya can and must do.

Our customers look to us to deliver experiences that are safe and effective
through intelligent communications and effortless collaboration. Avayans
want to work for a company that balances profit with a responsibility toprotect the planet and take care of its people. Additionally, investors andother stakeholders are raising the bar and expecting more from companieson all aspects of corporate responsibility. We must keep challenging
ourselves to go farther — and faster.

FPO

I’m proud to work for a company that accepts responsibility. We don’t

have all the answers yet, but we’re asking the right questions and creating
innovative, long-term solutions.

Over the past 8 months. I’ve spent a lot of time listening and learning in aneffort to understand Avaya’s business and corporate responsibility journey— where we’ve been and where we’re headed. As we shape what’s next at

Avaya, we will build upon the years of progress and accelerate actions thatserve our customers, support our people and communities and addressthat a reality. Avaya embeds corporate responsibility into our day-to-day business, from our
product design to supply chain management and employee giving. We pride ourselves onleveraging sustainability to drive innovation and develop new products, processes, services
and technologies that contribute to the development and well-being of human needs andinstitutions while respecting the world’s natural resources.

Avaya Materiality Matrix

Highthat I made a great choice. Avayans have

At Avaya, we believe it is our responsibility to make the world a better place, and together with

Importance to Avaya Customers

I have been a member of the Avaya family now

Enviroment
SocialGovernanceSupplier Performance

Product
DesignProduct Environmental Benefits
Ethical Sourcing

Diversity & Talent
Product Social Benefits

Health & Safety
Cybersecurity

Data Pricacy
Carbon Reduction Efforts

End of Life Mgmt.

Packaging

Giving Back to the Community

Intellectual property

Low

Importance to Avaya

High

Avaya’s materiality assessment helps us identify and prioritize the ESG issues that matter mostto our company and stakeholders and inform our strategy. Our efforts and initiatives align with
the U.N. Sustainable Development Goals (SDGs) to support a better and more sustainable
future for all.

our environmental impacts. I am excited for the future and everything that
we will accomplish together.

—Reeva Kymer, Director ESG & Philanthropy

Avaya | 2020 Corporate Responsibility Report

Category:

7

ENVIRONMENTOur Climate Commitments & Action

Avaya remains committed to doing our part to combat climate change.

Avaya is a member of We Are Still In, the largest and most diverse climate
action coalition in the U.S. comprised of CEOs, mayors, governors, tribal
leaders and college presidents, among others. Avaya signed the initial"We Are Still In" declaration in 2018 to demonstrate our support forclimate action and fulfilling our commitment to theParis Agreement.

In 2020, Avaya joined as a signatory to the "America is All In" declaration,
which calls for national mobilization on climate and recovery. Signed byover 1,500 leaders, this statement promotes climate action as a pathway

for economic recovery, endorses a net-zero trajectory for the U.S. by 2050,
and supports community partnerships to develop solutions and build
resilience to climate change.

Avaya upholds its climate commitments by continually seeking ways toreduce our carbon emissions. Avaya has tracked and reported our carbon
emissions annually to CDP since 2010. We set goals to reduce Scope 1

and Scope 2 emissions by 15% from 2014 levels by 2020 and to achieve

an absolute reduction in Scope 3 emissions annually from 2015 to 2020.

We have exceeded our 2020 goals by using real estate assets efficiently
and consolidating where possible, reducing electricity usage infacilities and data centers and reducing employee busines travel.

Our travel policy encourages employees to host meetings virtually using
our technology. We are building on our achievements and traction

to develop new carbon emission reduction targets in support of thetransition to a low carbon economy.

Avaya | 2020 Corporate Responsibility Report

65%

Reduction in Scope 1 & Scope 2 emissions
from 2014 levels

23,000
MTCO2eReduction in Scope 3 emissions from 2014 levels

49%

8Reduction in Scope 3 emissions from business travel(air and car rental) from 2014 levels

ENVIRONMENT

Responsible Product Design
Responsible Product Design

Avaya monitors environmental regulations and standards to ensure compliance throughout our

product life cycle. We design our products with materials that comply with the European Union’s
RoHS and REACH Directives as well as China, Taiwan, EAEU, and UAE RoHS Regulations. We are

actively populating the EU SCIP database for products that contain REACH regulated substances
over the limit. For more information, view Avaya Product Design and Compliance.

Avaya’s ISO 14001 certified Design for Environment (“DfE”) program focuses on opportunities to￭ ENERGY STAR certified VoIP phones use 40% less energy than conventional
VoIP phones.

￭ Sales of Avaya’s ENERGY STAR certified phones have increased significantly
from 335k in FY18 to over 1.3 million in FY20.

reduce the environmental impact of our solutions and services. We express our commitment to

responsible product design in our R&D Environmental Policy. Current initiatives include improving
the energy efficiency of our products and reducing single-use plastic packaging.

We are reducing the energy consumption of our VoIP phones, making them more energy
efficient for our customers, thereby helping them achieve their energy reduction goals.

Conventional VoIP phones can use a significant amount of energy. Older VoIP phones can use

up to 10 watts of power 24 hours a day, which is equivalent to the amount of energy used by adesktop computer.

Avaya creates products and solutions that are inherently sustainable

by reducing the need for face-to-face meetings and travel. Throughout
the pandemic, our Avaya OneCloud solutions proved to be far morethan efficient; they supported a world that rapidly shifted to online

education and remote work. We enabled our customers to provide asafe, effective way to meet, learn, and work without compromisinginterpersonal connection. Additionally, Avaya OneCloud enables

business continuity for organizations globally to engage with theircustomers, partners, and employees anytime from anywhere.”—Anthony Bartolo

Executive Vice President and Chief Product Officer

Avaya | 2020 Corporate Responsibility Report

Over the past several years, we have made great advances by listing our new J series phones –initially including the J129, J139, J169 and J179 phones – with the Energy Star Program for IP

Phones. In FY20, the Avaya J159 and J189 phones were ENERGY STAR certified, adding to our suiteof J series phones that are included in the Energy Star Program. In addition, we implemented
Energy Efficient Ethernet (EEE) to our new IP phone products to reduce standby power

consumption. We will continue our efforts to ensure that EEE is openly available and easy to use.
Finally, Avaya is actively moving ahead with reducing the number of supported accessory

power supply units (PSUs) used with our products. The aim is to consolidate across our productportfolios to 2-3 USB-C power supply models which would support the broad range of power

requirements (low, medium, and high). This will simplify logistics within Avaya, allow customers
to use USB-C power over all their devices and will reduce the amount of PSU waste generated
each year when new Smart Phone models arrive.

9

ENVIRONMENT
Minimizing our Environmental Footprint

At Avaya, we are always looking for ways to reduce our environmental footprint across our global operations.

Our real estate portfolio consists of 2.1 million square feet of mostly leased space, in 126 facilities across 58 countries.

Avaya has:

Reduced real estate footprint by nearly 50%, or 1,996 million sq. ft.

Reduced lab footprint by 42%

Reduced real estate operating expense by 40%

Avaya’s Global Real Estate Team ensures facilities are well maintained and identifies opportunities to use our buildings

Reducing Energy Use andSaving Money with LED
Bulbs(e-waste), our largest waste stream and report this data annually.

Estate Team helped Avaya India implement anmore efficiently. We track our energy and water consumption and report annually to CDP. We recycle electronic waste

In 2020 Avaya:

Throughout 2019 and 2020, Avaya’s Global RealLED replacement project. LED lights last threetimes longer and use 30 percent less electricity

Reduced energy consumption by over 20,000 MWh
Reduced water consumption by 6%

than fluorescent bulbs. We converted over

4,900 light fixtures to high-efficiency LED bulbs.
Since April 2019, we have saved over $111k

and made a complete return of investment inunder 21 months. From our base year of FY18
we reduced our energy consumption by 39%

Diverted 209k metric tons of E-waste

in FY19 and 60% in FY20. Our expected 5-yearsavings will be $307k. We are implementing asimilar LED replacement program in Ireland,
Australia and China.

Avaya | 2020 Corporate Responsibility Report10

SOCIAL
Supporting Our Global Workforce

Safety Results

Employee Health, Safety & Wellness

The health and safety of our workforce is a top priority and through our programs and practices,

we seek to maintain a culture in which employees and contractors keep each other safe on the job.
In accordance with best practice, Avaya maintains an Environmental, Health and Safety Management

System (EHSMS). We periodically review our EHSMS to ensure it aligns with the scope of our activities,
that we conform to our established EHSMS programs and procedures and that we are effectively

managing our EHS risks. Employees receive general safety awareness training, and Avaya communicates
workplace health and safety and wellness information regularly through internal channels.

Consistent with the scope of our activities, the EHSMS includes worldwide standards for job hazard
analysis, ergonomics, hazard communication, contractor safety, ladder safety, motor vehicle safety

Avaya U.S Operations:
Total and Lost Workday Case Rates
0,4
0,3
0,2
0,1
0

and illness and injury tracking and reporting.

needs of our global workforce. Avaya U.S. and international locations with more than 100 personnel
track monthly occupational injury, illness, and incident data, including: number of cases resulting
in lost workdays, number of lost workdays, number of cases requiring first aid, and number ofcases requiring medical attention beyond first aid. Trends are reviewed periodically to identify
opportunities for improvement.

This year truly demonstrated the importance of not only protecting our employees’ physical safety but
caring for their mental health and well-being. All Avaya employees have access to a complete wellness
platform – our Well-Being Health site – with resources and tools to track activity, get wellness advice,find healthy recipes, and support employees on the road to achieving their health goals. Avaya offers
several programs and benefits to support employee wellness
Employee Assistance Plan (EAP): available
to employees worldwide who may feel stressedor have difficulty coping during this time ofchange and uncertainty. The program offers free,
confidential one-on-one professional counselingand access to webinars and resources in areas
such as emotional wellness and resiliency.

Avaya | 2020 Corporate Responsibility Report

Regional Healthcare Provider Resources:
Most of our healthcare providers offer a numberof emotional wellness benefits for employees
as part of local medical plans; these can include
offerings such as libraries of mental health articles
and videos, relaxation and wellness apps, digitalcoaching, coping tools and much more.

11

FY14

FY15

Total Case Rate

FY16

FY17

FY18

FY19

FY20

Lost Workday Case Rate

U.S. & International Injury Case Rates
12-Month Rolling Average

January 1, 2020 - December 31, 2020
0.35

Rate Per 100 EMP.

Avaya maintains a robust health and safety incident tracking and reporting process to meet the

FY13

0.30
0.25
0.20
0.15
0.10
0.05
0.00

Jan
20

Feb
20

Mar
20

Apr
20

May
20

Jun
20

Jul
20

Aug
20

Sept
20

Oct
20

Nov
20

Dec
20

SOCIAL
Employee Learning & Development

Avaya is passionate about developing and empowering our employees

Learning & Development Programs

to realize their fullest potential. Development is a shared responsibility

between the employee and the company and employees are empowered
to take charge of their personal and professional development through avariety of virtual and hands-on training courses and programs.

Our employees manage their career progression through annual goalsetting and performance appraisals. Managers are empowered tofacilitate this growth through ongoing check-ins and feedback sessions
with their direct reports. We invest in our employees to enable them toachieve their highest potential.

Employees participated in countless hours of training through avariety of online and live interactive training from internal and external

Launched in August 2020 for all employees, LinkedIn Learning is our Learning
Experience Platform for personal and professional development and offers over
16,000 courses on various topics in 7 different languages.
Through April 2021:￭ 60% of employees globally are active users￭ 8,921 courses completed￭ 246,806 videos completed

providers including Magellan Ascend, True Office Learning, and LinkedIn

Global Mentoring Program

Learning. In addition to personal development and skills training, Avaya

Introduced in August 2020. Employees learn, expand their
network, and create unique one-to-one connections to advancetheir career.

employees, including management, are required to complete on-line
training modules regarding anti-bribery and corruption, data privacy,
cyber security and our Code of Conduct.

This year, the pandemic brought unique challenges for everyone.

Our Learning and Development team adjusted offerings to support

employees in the current work environment, and, in doing so, wereThrough April 2021:￭ 200+ global mentors representing 24 countries worldwide supporting Avayans’development of soft and technical skill competencies

able to reach a larger number of learners. These virtual trainings helped
employees adapt to working remotely—from time management toTalent Exchange Program

hosting virtual meetings.

Avaya | 2020 Corporate Responsibility Report

Employees perform their jobs in another part of the world, building
cultural intelligence and driving collaboration and teamwork.

12

SOCIALAt Avaya, we takethe phrase ‘people
first’ very seriously.
We share a mindset
here to create anenvironment where
we feel valued,
productive, and havethe opportunity tolearn and grow. As ateam, we’re all about
thriving, both insideand outside theworkplace.”—Faye Tylee

Chief Human Resources Officer.

Encouraging Recognition

We all appreciate the numerous benefits and outcomes resulting from employee recognition: increased engagement,
discretionary effort, productivity, retention as well as enhanced customer experiences, business success and revenue

growth. At Avaya, we maintain varying formal and informal recognition programs. We are working together from the top
down to foster a culture of recognition that is multi-directional and deeply embedded in our company’s DNA.

Our Cultural Principles Award rewards employees for substantial contributions to business results. At the heart ofthese achievements are our five core principles: simplicity, accountability, empowerment, trust and teamwork.

These “core five” are needed to drive the business forward and to meet customer challenges head on – and theyneed to be demonstrated in everything we do from the top down.

Avaya | 2020 Corporate Responsibility Report

13

SOCIAL

Diversity, Equity, Inclusion & Belonging

At Avaya, our people – and the richness of their ethnicities, perspectives,

experiences, and skills – are the driving force behind our every success. With

8,200+ global employees, diversity, equity, and inclusion have been fundamental
to Avaya’s core values. As a company that delivers experiences that matter to ourcustomers, we know that it’s our employees’ unique experiences that make us

who we are. The richness of our global team’s diversity is our greatest strength,

and we are committed to being a workplace where authenticity and individuality
is celebrated, and different perspectives are embraced.

Diversity, equity, inclusion and belonging is not a function but rather a culture

and we are all responsible for building it, sustaining it and fostering it. Avaya is
coming together to build a more diverse, equitable, and inclusive workplacethrough various programs and initiatives, and we recognize there are always areasof opportunity. Diversity, equity, inclusion and belonging initiatives are driven

by Talent Management, and we have recently expanded our team with subject

Avaya provides diversity awareness and development training for all employees

matter experts to help us focus our efforts.

at every level and has entered a partnership with Blue Ocean Brain, who offers

micro-lessons in diversity, equity and inclusion with a specific focus on leadership

We committed to listening and learning. We engaged in dialogue with our leadersawareness. The program provides toolkits to help leaders support our diverse

and our employees and offered ongoing education to all employees with specificworkforce – facilitating more challenging conversations, guiding listening skills

focus on our leaders using experts in this field such as acclaimed author andduring such sessions and creating actionable change plans. Sharing and Listening

diversity, equity, and inclusion (DEI) DEI speaker Kendall Wright of Entelechy andcircles are in their infancy in Avaya with the goal to offer a greater support system

Blue Ocean Brain.

to all employees, provide employees with a safe environment to share experiences

We enhanced our Global Policy to support our long-term strategy and near-and in turn allow Avaya to learn and grow as we continue this journey.

term priorities, including the launch of a Global Diversity, Equity, Inclusion

and Belonging Council to progress our mission to build a workplace where

Initial training uptake through April 2021 is exceeding
expectations with:individuality is celebrated and harnessed, creating a culture of engagement,
innovation and inclusivity.

￭ Over 1,300 active learners￭ 24% of active learners are accessing our Blue Ocean
Launched
November 2020

Avaya | 2020 Corporate Responsibility Report

14

Brain content directly vs. clickthrough from bi-weekly
communications￭ Trending articles including Race & Gender related topics

SOCIAL

Diversity, Equity, Inclusion & Belonging

We’ve established employee resource groups (ERGs), including WIN@A (Women Inspired Network @ Avaya) and ABLE (Avaya Blacks Leading Empowerment)

and established an operating structure and cadence that leverages our own technology to connect, collaborate and share. We’ve created a safe environment for ourmembers to learn and grow together through meaningful dialogue, inspired by our very own member stories and in-community recognition. These company-sponsoredgroups provide the global Avaya team with an opportunity to share open dialogue around issues, promote a culture of diversity, equity, inclusion and belonging, andprovide new business and audience insights into our diverse customer base.

Recently Added ERG’s

In its first year, WIN@A:￭ Held 13 global forums￭ Hosted 22 guest speakers, including 3 external speakers￭ 14 topics including Race & Gender Equity,

Unconscious Bias and Mental Health￭ Grew from 40 to 204 members globally

In its first year, ABLE:￭ Grew to 60 members￭ Continues to align around current mission

18 relationships, 15 cross-country and 3 in country pairs

The diversity of our global team is our greatest
strength. We celebrate individuality and embrace
unique perspectives, enabling us to deliver
experiences that matter and new ways for people
and businesses to engage and experience the world.”—Anna Crowley

Senior Director Talent Management, DEIB

Avaya | 2020 Corporate Responsibility Report

ALMA
Asociación de Latinos
Mundiales en Avaya

VETA

PRIDE

Veterans at Avaya

Avaya LGBTQIA+
Networkand vision and current ERG framework￭ Future plans include:￭ Launched WIN@A Mentoring Program: 48 connections,

APIA
Asian Pacific Islanders
at Avaya‒ Juneteenth observance and recognition‒ Drive to vaccinate in home communities‒ Recruiting strategies

Our Talent Acquisition program has led to steady year-over-year increases in female and minority representation inleadership positions across Avaya. The team is currently implementing a series of new tools and practices to increase
diversity in our candidate pools for hiring and advancement. This includes new technology which allows us to hire
“blind”, removing obvious identifiers of minority groups and so removing any unconscious or even conscious bias.
Avaya is a member of the CEO Action for Diversity & Inclusion, the largest CEO-driven business commitment
to advance diversity and inclusion in the workplace. We are a signatory to the Silicon Valley Leadership Group
statement standing up for racial justice and equality.

Diversity of culture, talent, and varying perspectives is key to a collaborative, innovative, and successful business.
We will continue to drive change to help make a more inclusive tomorrow for all our stakeholders.

15

SOCIAL
Building and Maintaining a Responsible Supply Chain

At Avaya, we hold ourselves to a high standard of integrity and professional conduct; this allows us to establish

trust with our employees, customers, and partners, as well as build an ethical culture throughout our value chain.
We expect the same level of commitment and conduct of our suppliers that we expect from our employees. As amember of the Responsible Business Alliance, Avaya ensures safe and humane labor standards, environmentally
responsible business practices, and high ethical standards in our supply chain.

Avaya actively pursues conformance to the Code of Conduct propagated by the Responsible Business Alliance (RBA)

About

well-being of workers and communities worldwide affected by the global supply chain. The RBA Code of Conductcompanies, the Responsible Business Alliance (RBA)(formerly the Electronic Industry Citizenship Coalition (EICC)), a nonprofit committed to supporting the rights andestablishes standards to ensure that working conditions in global supply chains are safe, that workers are treatedwith respect and dignity, and that business operations are environmentally responsible and conducted ethically.
International norms and standards including the Universal Declaration of Human Rights, ILO International Labor

Standards, OECD Guidelines for Multinational Enterprises, ISO 14001 and SA8000 standards were used in preparing
the RBA Code. We regard the Code as a total supply chain initiative and issue the Avaya Supplier Code of Conduct(which includes all of the principles set out in the RBA Code of Conduct modified to include additional provisions
that are specific to Avaya and our supply chain) as a statement of our expectation that all suppliers and theiremployees understand and exhibit a dedication to integrity and ethics.

Communication￭ Freely Chosen Employment￭ Young Workers￭ Humane Treatment￭ Freedom of Associationand toy companies dedicated to corporate social
responsibility in supply chains.

Initiatives

Responsible Minerals Initiative
Responsible Labor Initiative

Responsible Factory Initiative

COVID-19

Trafficked & Forced Labor￭ Non-discrimination

Workplace Well-Being￭ Occupational Safety

Chemical Management

Environmental Sustainability￭ Business ethics and integrity

Diversity and Gender￭ Environmental responsibility

In addition to our Supplier Code of Conduct, Avaya maintains and continuously enhances its programs andpolicies to identify risks and prevent the use of child labor, modern slavery, and human trafficking in our business
operations and supply chain. Relevant policies and statements include the Avaya Human Rights Statement, U.K.
Modern Slavery Transparency Act Statement, and our Code of Conduct.
Avaya | 2020 Corporate Responsibility Report

is a nonprofit comprised of electronics, retail, auto

Focus Areas

The Avaya Supplier Code of Conduct includes provisions on:￭ Chemical Management and Hazard

Founded in 2004 by a group of leading electronics

16

To learn more, visit:www.responsiblebusiness.org

SOCIAL
Supplier Diversity

Avaya has a strong Supplier Diversity Program, which promotes the creation ofdiverse strategic supplier alliances that reflect the diversity of our associates andour customers. Avaya aims to increase the number of its diverse suppliers, which
are businesses that are at least 51% beneficially owned, controlled, operated,and managed by members of a minority group or non-minority women-owned
businesses, or service-disabled veterans. Additionally, Avaya supports small
businesses as part of our Supplier Diversity program.

Sourcing Minerals EthicallyAvaya’s products, like most electronics, contain tantalum, tin, tungsten, and gold.
These minerals, known as 3TG, are mined around the world. 3TG are sometimes
known as “conflict minerals” because of concerns about their mining and sale

contributing to armed conflict and human rights abuses in the Democratic Republicof the Congo (DRC).

Although we do not procure minerals directly from mines or the smelters or

refiners (SORs) that process them, we are committed to upholding and respecting
human rights for all people, including those who work in the earliest parts of our

supply chain. Our goal is to work collaboratively with suppliers to source mineralsconsistent with our values around human rights, business ethics, labor, health andsafety practices and environmental responsibility.

We collaborate with our suppliers to conduct due diligence for responsible mineralsourcing. We use the Responsible Minerals Initiative (RMI) Conflict Minerals

Reporting Template (CMRT) to survey suppliers, review SORs they report andrequest that suppliers work through their supply chains to shift sourcing to SORs
conformant with RMI’s Responsible Minerals Assurance Process (RMAP). Our fullcommitment is captured in our Conflicts Minerals Policy. Our annual Conflict

Minerals Report describes how our due diligence activities align to the OECD Due

Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected
and High-Risk Areas.

Avaya | 2020 Corporate Responsibility Report

17

SOCIAL

Giving Back to our Communities
Month of Giving

This year, Avaya doubled its corporate match from $25,000 to $50,000 and raised a
total of $75,000 to support our corporate partner, Save the Children.

Avaya’s Month of Giving has a remarkable way of bringing out the best in our Avayans

and this year was no different. Every October since 2015, Avaya sponsors its annualMonth of Giving—a spirited campaign that brings together Avaya employees, suppliers,and partners who donate their time, money, and energy to support causes that arenear and dear to our hearts. Together, we have worked to clean up our environment,

protect animals, feed the hungry, support our veterans, beautify schools and playgrounds

for children, and fund important medical care and research. Over the last six years,

Avaya has raised over $1.1 million; donated over 7,000 lbs. of materials, including as

food, clothing, and supplies; and spent thousands of hours volunteering for charities
worldwide during the Month of Giving.

This year, we joined forces once again with our long term partner, Save the Children, andfocused our efforts on supporting children in need. Since 2015, Avaya has donated over
$225,000 to Save the Children through the Avaya Matching Fund, silent auctions, andemployee-driven fundraising. We’ve supported children’s education in some of the mostdesperately needed parts of the world. Past projects include building classrooms in Uganda
and establishing literacy programs with book banks and reading camps in Mozambique.
Avaya | 2020 Corporate Responsibility Report

18

SOCIAL#AvayaCares 2020 Employee Hackathon
We are thrilled with the response to our first global hackathon,#AvayaCares 2020. Our inaugural event had nearly 300 participants,

58 submissions, and an array of creative ideas that covered everythingfrom Education to Healthcare to Emergency Management. Our judges

from outside and across the organization were extremely impressed with
the incredible display of teamwork, ingenuity and innovation. Avaya isactively collaborating to bring some of the amazing applications to life tobetter our business and the communities we serve.

Avaya Alert Bot

Avaya Spaces War Room

Description: Real time notification for system

Description: Based on a trigger (e.g. phone call,Category: Most Creative Presentation

breaches, performance and staffing levels.
Core Team Members: Mike Weller, Priya

Thonduri, Pankaj Agarwal, Ambarish Kanhare,
Paul Wilson and Arvind Srinat

Judge Comment: “Love the vertical applicabilityof this as well as the timeliness.” – Zeus

Category: Best Use of Spaces

email, etc) the solution will dynamically createa Spaces, connect the right people to solve thegiven problem and assign tasks based on apre-defined checklist.

Core Team Members: Alessandro Badin,

Eduardo Felthes, Renato Resende, Victor Vieira
and Vinicius Hernandes

Judge Comment: “Good application toeliminate manual initiation for team efforts.”– Shefali

Car Emergency Virtual
AssistantCategory: Best Emergency & Crisis App

Description: A Virtual Assistant built using
Avaya CPaaS, DialogFlow and analytics

technologies to address car emergencies.

Core Team Members: Vagesh Mathapati,

Pranay Deshmukh, Vaidya, Rahul Mahajan
and Avinash Shendage

Judge Comment: “Practical use case foreveryone, for car maufacturers, insurancecompanies, ecall emergency service
providers, etc.” – Yaser

See More
Avaya | 2020 Corporate Responsibility Report

19

SOCIAL
Our India CSR efforts

Our CSR efforts in India are focused on community development through various initiatives in the bestinterest of the poor, deprived and marginalized populations to build a better tomorrow for society.

Our India CSR activities fall into thesebroad areas:

We pursue CSR Programs primarily in areas that fall within the economic vicinity of the Company’s￭ Enhancing the quality of education

To realize significant change, we have established multi-year partnerships with non-governmental￭ Skills Building and Employment (Building Livelihood Capacity)

operations to enable close supervision and ensure maximum development impact.

agencies that support remedial education, STEM Education, and Information, Communication, andTechnology (ICT) enabled education in government schools. For more information and the full list offunded projects, view the Avaya India CSR Report.

￭ Utilizing technology to improve access to health and education￭ Disaster Relief

Agastya Foundation’s mission is “to spark

Door Step School provides education for children in

Pratham focuses on high-quａlity, low-cost, andin economically disadvantaged children andfrom slum and migrant labor camps. Door Step works to

education system. The Avaya donation provides

curiosity, nurture creativity and instill confidence”
government schoolteachers. Agastya does this bybringing innovative hands-on science education andpeer-to-peer learning through Science Centres andMobile Labs. The Avaya donation supports two mobile
science labs and one Science Centre.

Avaya | 2020 Corporate Responsibility Report

the age of group 6-14 years with the focus on children

improve learning levels and attendance in school, andprovides school transportation and parent counseling.
The Avaya donation supports a Community Learning
Center in Vaiduwasti and a School on Wheels in a
ten-mile radius around Hadapsar.

20

replicable interventions to address gaps in the public
supplemental education to over 10,000 underserved

children in over 100 schools and provides two mobile
science labs.

SOCIAL
Partnering Where it Counts

Since the beginning of the pandemic, and of
their own accord, our teams have gone aboveand beyond to safeguard the health and safetyof others. Most recently, this quality of spirit
has been on clear display in India, where thesituation continues to be worrying, and where
our teams are helping wherever they can.
In partnership with several non-profit
organizations, we helped create MedicSetu toconnect doctors to COVID-19 patients in homequarantine. We are enabling groups of doctors

to deliver virtual consultations to those who
cannot afford medical care or reach healthcare
establishments, easing the stress on hospitals
and clinics struggling with patient care.

Using Avaya's Video Consultation solution, built
on Avaya Spaces™, a pilot in rural areas saw over
500 patients receive free online consultations ina single week. Following the successful trial, we
are working with India's Ministry of Electronics
and Information Technology to take the initiative
to 300 cities nationwide, supported by over
2,000 doctors.
We're humbled by the incredible work that ourteams have put into this initiative, and by theirdrive to use our technology for good in the faceof significant challenges.

Avaya | 2020 Corporate Responsibility Report

Using Avaya Technology for Social Good

Keeping veterans and responders connected during a crisis

We’ve all been in situations where communications fail. For most of us, it’s annoying. For others, it can be life threatening.
If there is one place where Unified Communications (UC) failure is not an option – not even for a second – it’s on acrisis hotline. Since 2010, Avaya has provided UC services to the Department of Veterans Affairs’ (VA) Veterans Crisis

Line. VA employees work around the clock to manage calls, texts and live chats from veterans in distress, often suicidal.
Any breakdown in these communications could be disastrous. The VA continues to invest in the crisis line and Avaya

continues to expand its technical capabilities, integration, and built-in redundancies to ensure that no veteran or their

loved ones ever experience a lag or dropped communication during an emergency. Avaya supports the Veterans Crisis
Line in ensuring all calls can be answered immediately and a physical address is available as needed for emergency
responders. The crisis line is an invaluable resource for veterans and their loved ones.
.In one year alone, the crisis line received:

4.4 million

511,000

Calls

Chats

150,000
Texts

761,000
Referrals

Enabling students and teachers to bridge the gap in the digital classroom era

Since educational institutions have been forced to adopt distance learning, our goal was to help them adapt to

new ways to educate and engage with students. Avaya Spaces, our all-in-one-video collaboration app for the digital
workplace, helps bring together distributed groups of people instantly with immersive work spaces where they canmessage, meet, share content and manage tasks. Avaya Spaces can be used from a browser or mobile device, andprovides an easy, secure and effective way to collaborate in the cloud. Institutions ranging from local schools to large

universities with geographically diverse student populations are using Avaya Spaces for their virtual classroom needs as
they keep their students and teachers connected and safe.

21

GOVERNANCE
Avaya is committed to the highest

Our commitment to good corporate

conduct. We know that our stakeholders

and reflects not only regulatory

standards of corporate governance and– our stockholders, customers, business
partners and employees – expect noless than our constant commitment tointegrity, fairness, transparency, andaccountability.

governance is integral to our business
requirements, the NYSE listing standards
and broadly recognized governancepractices, but effective leadership andoversight by our senior leadership teamand Board of Directors.

Conducting Business with Ethics & Integrity

Avaya employees, including leadership, are required to complete on-line

this allows us to establish trust with our employees, customers, and partners and an ethicalthe successful completion of the training, and as part of these training, all

We hold ourselves to the highest ethical standards of integrity and professional conduct;

culture throughout our value chain. We understand that a trusted relationship is critical for
success and that trust must be earned anew each and every day.

Our ethics program is built on a lifecycle associated with the principles of prevention,

privacy, cyber security, harassment and publicly traded company. We monitor
employees must acknowledge their understanding of the course content.

Another critical component of our ethics and compliance program is ensuringthat our employees can speak up without fear of retaliation. While issues aredetection, and remediation. Our compliance teams work closely with our businessstakeholder groups to assess, manage and mitigate compliance risk by taking appropriate
actions. In addition, our compliance teams collaborate with the business to identify andthoroughly investigate issues of misconduct, identify the root cause and take corrective
measures when needed.

Avaya’s Code of Conduct is the foundation of our program and covers a variety of topics

including an overview of our guiding principles and information on how to conduct businessin a manner that complies with the law. It is a global resource that ensures employees not

only comply with the law, but they do the right thing, the right way, for the right reason. Our

Code of Conduct applies to anyone that conducts business on behalf of Avaya. We have also
developed Codes of Conduct for our Suppliers and Business Partners that are incorporated
into agreements to ensure our expectations of ethical behavior are clearly communicated.
Avaya | 2020 Corporate Responsibility Reporttraining regarding the Code of Conduct, anti-bribery and corruption, data22

raised to management during the normal course of business, we want ouremployees as well as our customers, partners, and suppliers to know they

can raise any concern through our Ethics Helpline. Issues can be presented
anonymously.

To further encourage raising issues to leadership, Avaya has zero tolerance forunlawful workplace retaliation. Once a report is received, it is reviewed andinvestigated, and corrective action is taken if necessary.

Anonymous reports can be made through the following channels:

Phone: 1-877-99-ETHIC (1-877-993-8442) or +1 908-953-7276

Online through the Convercent website.

GOVERNANCE
Board Oversight & Practices
Avaya ranks highly
in Environmental,
Social and Governanceinvesting frameworks,
while deliveringsignificant value forour stakeholders andachieving impressive
growth and financial
performance in thepast year. We arecommitted to continuous
improvement andaligning our CSR
goals with increasing
stakeholder value.”—Kieran McGrath

Executive Vice President and Chief
Financial Officer

At Avaya, we believe that good corporate governance results from sound processes that ensure that our directors are well
supported by accurate and timely information, and unrestricted access to management. The Avaya Board of Directors is

responsible for oversight of Avaya’s business and affairs, including our strategic direction, as well as the management of financial
and operational execution that can drive the success of the business and support the long-term interests of our stakeholders.
Our Board is committed to good corporate governance practices. Highlights include:

Board Practices￭

Non-Executive Chairman￭

Fully Independent Board Committees￭

7 of 8 Directors Are Independent

Stockholder Matters￭￭￭

Annual Election of All Directors￭

Structured Process for Board’s Risk Oversight￭￭

Annual Board and Committee Self-Evaluations
Regular Executive Sessions of Independent Directors

Compensation Practices

Recommended Annual“Say-on-Pay” Advisory Vote

Stockholders’ Right to Cali Special Meetingin Accordance with Our Amended andRestated Bylaws￭

Robust Share Ownership Guidelines￭

Executive Compensaron Clawback Policy￭

Prohibition on Executives Hedging andPledging Stock

Our Board is briefed regularly on our Corporate Responsibility program and our environmental, social,and governance performance.

Avaya | 2020 Corporate Responsibility Report23

GOVERNANCE
Cybersecurity & Data Privacy

Strong security and privacy programs have never been more important. Our vigorous, risk-based cybersecurity programis dedicated to protecting our data as well as data which we process on behalf of our customers and partners. We utilizea defensive in-depth strategy, with multiple layers of security controls to protect our data and solutions.

We take cybersecurity seriously and devote significant resources and tools to protect our systems, products, and datafrom unwanted intrusions and to ensure we meet our contractual and regulatory obligations. We investigate potential
data breach issues identified through our security procedures and terminate, mitigate, and remediate such issues asappropriate.

Avaya has a Product Security Council, a cross-functional Cyber Incident Response team, Security Operations Centers,
and strong governance to ensure compliance with our security policies and protocols. These teams are comprised ofinternal resources and supported by external experts responsible for monitoring the effectiveness of our cybersecurity
governance and vulnerability management programs.

At Avaya, security and privacy are of paramount importance. Avaya is committed to building on its experience throughleading edge technology solutions that enhance privacy, as well as cloud solutions that aim to deliver both security andprivacy. We have extensive experience in safeguarding personal data and helping our customers comply with their legal

obligations when it comes to privacy and security, including those who must meet the highest standards of security such as
governments, public authorities and organizations and financial institutions.

Our privacy compliance program is based on our controller and processor binding corporate rules which have been

approved by the EU regulatory authorities. As a result of Brexit, we have now applied to the UK regulatory authorities for
UK controller and processor binding corporate rules, which are fundamentally similar to those in the EU. Through theapplication of these rules we endeavor to apply uniform data handling practices, based on the General Data Protection

Regulation (GDPR) standards, on a global basis throughout all Avaya entities which process personal data. These entities
have signed on to our EU binding corporate rules and will sign on to our UK ones once approved.

We have dedicated significant time, capital, and other resources to obtain binding corporate rules and meet GDPR
requirements, as well as requirements from other laws such as the Brazil Data Protection Law and the California

Consumer Privacy Act. We expect that as privacy laws continue to evolve and become more prevalent throughout theworld, we will be required to dedicate additional resources to ensure compliance.

Our website contains information about privacy practices that we follow, how we help our customers comply withprivacy laws, privacy within our solutions and on our websites.

Avaya | 2020 Corporate Responsibility Report

24

APPENDICES

2020 Corporate Responsibility ReportESG Metrics
EconomyRevenue (million USD)

FY15

4,081

FY16

DieselNatural gas

Grid-Connected Electricity
Motor gasoline

District Heating

Energy intensity

MWh/million US$ revenue

MWh/employee

MWh/thousand square ft.

GRI 102-8

8,220

7,034

6,289

6,522

6,412

3,900

Energy consumption [MWh]

8,266

2,873

4,100
CY15

Reference Indices

2,887

Real estate square feet (thousand)
Energy

FY20

2,851

10,424

Environment

FY19

3,272

11,701

8,857

FY18

3,702

Number of employees

Number of contractors

FY17

8,735
3,634

CY16

CY17

8,086

2,426
CY18

7,888

2,400
CY19

2,104
CY20

201,775

157,371

138,701

112,997

92,07870,571

21,948

5,404

5,254

5,140

3,300

2,118

2,225

1,415

2,036

2,088

1,622

851

131,965

113,431

94,38876,84866,942

51,460

840

1,144

1,046

0

0

0

44,797
49.4

17.2

49.2

35,97735,977

42.5

42.4

15.1

15.9

40.4

38.2

28,921
39.6

20,214

24.6

38.4

33.5

11.7

46.6

GRI 102-8

GRI 102-7

Reference Indices

GRI 302-1,
TC-SI-130a.1

16,142

31.9

14.0

GRI 201-2

GRI 302-3

8.5

Reduction of energy consumption fromprevious year (MWh)32,64344,404

18,67025,704

20,91921,507

GRI 302-4

Total greenhouse gas (GHG) emissions (mtCO2e)928,737

909,425

879,785

866,002853,382

839,916

GRI 305-5

Scope 2 emissions: location-based

78,45364,75854,36841,096

31,45623,858

GRI 305-2

836,593

835,133

816,155

817,356

816,626

811,935

mtCO2e/million US$ revenue

22.8

20.1

19.5

17.1

12.7

9.7

mtCO2e/thousand square ft

22.7

19.0

17.5

20.1

15.3

13.4

Emissions

Scope 1 emissions

Scope 2 emissions: market-based
Scope 3 emissions

GHG emissions intensity (Scope 1 & 2)
mtCO2e/employee

Avaya | 2020 Corporate Responsibility Report

CY15

13,691

-

8.0

CY16

CY17

9,534

9,262

-

-

7.1

7.3

26

CY18

7,550

38,537

6.0

CY19

5,300

33,685

4.7

CY20

4,123

24,913

3.4

GRI 305-1
GRI 305-2

GRI 305-3

GRI 305-4

ESG Metrics
Emissions

GHG emissions intensity (Scope 3, business travel)
mtCO2e/million US$ revenue
mtCO2e/employee

Reduction of GHG from previous year (mtCO2e)
Water

Water withdrawal (ml)Waste

Waste Recycled (mt)

Hazardous waste
E-wasteBatteries

CY15

CY16

CY17

CY18

CY19

CY20

2.4

2.2

2.2

2.5

2.2

0.6

25,146

19,312

29,64013,783

12,620

-

-

-

203

191

0.8

CY15

1.0

CY16

CY15

CY16

-

-

-

-

0.8

CY17

CY17

0.9

CY18

CY18

0.8

0.2

CY19

CY20

CY19

CY20

GRI 303-3,
TC-SI-130a.2
GRI 306-2

463,395

103,091

295,770

243,386-

372,984

77,527288,260

208,609-44

77,810284

288,260
0209,149
540--

90,36725,281

7,510

34,237

Occupational Health and Safety

FY15

FY16

FY17

FY18

FY19

FY20

Total case rate

0.37

0.23

0.21

0.14

0.14

0.14

Non-Hazardous waste1

Labor Practices and Decent Work
Case Rates (rate per 100 employees in the U.S.)
Lost workday case rate

0.12

0.07

0.12

0.07

0.14

0.14

Slip/trip/fall

28%

12%

14%

75%

50%

50%

29%

25%
0%

Injuries by type

Ergonomic

Motor vehicle accidents

17%

18%

0%

16%

41%

Lifting

17%

24%

29%

Other

0%

5%

14%

Struck by an object

Reach/pull

Avaya | 2020 Corporate Responsibility Report

22%
0%

0%

14%

0%

0%

27

0%

25%

0%

0%

25%

25%

25%

0%

0%

0%

0%

0%

GRI 305-5

126-373,028

GRI 305-4

0%

0%

0%

0%

Reference Indices
GRI 403-9
GRI 403-9

ESG Metrics
Diversity and Equal Opportunity

Employees in Leadership Positions (director or above)

Gender
Age

Male

FY15

FY16

FY17

FY18

FY19

FY20

80%

79%

79%

80%

81%

79%
0%

Female

20%

21%

21%

20%

19%

Under 30 years old

0%

0%

0%

0%

0%

30-50 years old

Over 50 years old

Minority groups (U.S.)2
Minority

Non-minority

57%

47%

46%

41%

36%

20%

23%

17%

18%

18%

19%

80%

Employees in Non-Leadership Positions [all positions below director]

Gender

Male

Age

77%

43%

53%

77%

79%

77%

77%

54%

81%

77%

77%

78%

6%

6%

23%

23%

23%

Under 30 years old

8%

8%

6%

6%

Over 50 years old

Minority groups (U.S.)
Minority3

Non-minority

Avaya | 2020 Corporate Responsibility Report

62%

57%

64%

82%

23%
63%

59%

78%

Female30-50 years old

21%

59%
41%

56%

23%
54%

22%
52%

29%

30%

37%

38%

41%

41%

27%

30%

25%

25%

26%

27%

73%

70%

70%

28

71%

74%

GRI 405-1,
TC-SI-330a.3

73%

GRI 405-1,
TC-SI-330a.3

ESG Metrics
Diversity and Equal Opportunity

Percentage of total employees covered bycollective bargaining agreements
Percentage of employees that leave Avaya
per year (voluntary)
Society

Local Communities

Money donated through India CSR programs(million INR)

FY15

FY16

FY17

FY18

FY19

FY20

5%

5%

6%

5%

4%

4%

GRI 102-41

9%

10%

10%

7%

8%

6%

GRI 401-1

FY15
24

FY16

FY17

27

19

FY18
24

FY19
30.8

1. Non-hazardous waste refers to plastic, wood, glass, metal, and misc.

2. Minority group data is unavailable for 4% of employees in leadership positions in the U.S. in FY17 and FY18.

3. Minority group data is unavailable for 5% and 4% of employees in non-leadership positions in the U.S. in FY17 and FY18, respectively.

Avaya | 2020 Corporate Responsibility Report

29

FY20
23.5

Reference Indices
GRI 413-1

GRI & SASB Content Index
Disclosure map for the Global Reporting Initiative (GRI) Standards and Sustainability Accounting Standard (SASB): Software & IT Services
GRI 102: General Disclosures 2016

Reference

102-1

Name of the organization

Avaya Inc.

102-3

Location of headquarters

2605 Meridian Parkway, Suite 200, Durham, NC 27713 USA

Organizational Profile
102-2

102-4
102-5
102-6
102-7
102-8
102-9

102-10102-11
102-12102-13Strategy2020 10-K Report (Item 1)

Activities, brands, products, and services

2020 10-K Report (Item 1)

Location of operations

2020 10-K Report (Item 1)

Ownership and legal form

2020 10-K Report (Item 1)

Markets served

2020 10-K Report (Item 1)

Scale of the organization

2020 10-K Report (Item 1)

Information on employees and other workers

2020 10-K Report (Item 1)

Supply chain2020 10-K Report (Item 1)

Significant changes to the organization and its supply chain

Upheld in the Avaya risk management process.

Precautionary Principle or approach

Avaya has adopted the Responsible Business Alliance (RBA) Code of Conduct.

External initiatives

Avaya is a member of the Responsible Business Alliance (RBA) and Silicon
Valley Leadership Group (SVLG).

Membership of associations

102-14

Statement from senior decision maker

Message From Jim

102-15Key impacts, risks, and opportunities

2020 CDP Climate Change Questionnaire (Section C2)2020 10-K Report (Item 1A)

2020 CDP Water Questionnaire (Section W2)

Ethics and Integrity

102-16

Avaya Code of Conduct

Supplier Code of Conduct

Global Diversity, Equity and Inclusion Policy

Values, principles, standards, and norms of behavior

Avaya | 2020 Corporate Responsibility Report

Avaya Life

Diversity, Equity, Inclusion and Belonging
Governance: Conducting Business with Ethics & Integrity

30

GRI & SASB Content Index
102-17

Avaya Code of Conduct

Mechanisms for advice and concerns about ethics

Supplier Code of Conduct
Avaya’s Business Ethics Hotline

GovernanceCorporate Governance102-18Governance structure102-21

Consulting stakeholders on economic, environmental, and social topics

102-40

List of stakeholder groups

102-42

Identifying and selecting stakeholders

Stakeholder Engagement102-412020 10-K Report (Item 10)
Governance Policies
Corporate Responsibility

Corporate Responsibility
2020 CDP Water Questionnaire (Section W3.3c)
ESG Metrics

Collective bargaining agreements

Corporate Responsibility

2020 CDP Climate Change Questionnaire (Section C12)
Corporate Responsibility

102-43

Approach to stakeholder engagement102-44

Key topics and concerns raised

102-45

Entities included in the consolidated financial statements

2020 10-K Report (Item 1)

102-47

List of material topics

Corporate Responsibility

2020 CDP Climate Change Questionnaire (Section C12)
Corporate Responsibility
2020 CDP Climate Change Questionnaire (Section C12)

Reporting Practice102-46102-48102-49102-50102-51
102-52102-53102-54102-55102-56

Corporate Responsibility

Defining report content and topic Boundaries

None

Restatements of information

None

Changes in reporting

Fiscal year 2020 (Oct. 1, 2019 - Sept. 30, 2020)

Reporting period

Fiscal year 2020 (Oct. 1, 2019 - Sept. 30, 2020)

Date of most recent report

AnnualReport cycle

Reeva Kymer, Director ESG & Philanthropy (rikymer@avaya.com)

Contact point for questions regarding the report

This report has been prepared in accordance with the GRI Standards:
Core Option

Claims of reporting in accordance with GRI Standards

GRI Content Index

GRI content index

This Corporate Responsibility Report is not externally assured.

External assurance

Avaya | 2020 Corporate Responsibility Report31

GRI & SASB Content Index
GRI/SASB Topic-Specific Standards

Reference

Economic Standards

GRI 201: Economic Performance 2016
103-1, 103-2,
103-3

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation of the management approach

201-2

Financial implications and other risks and opportunities due to climate change

201-1

Direct economic value generated and distributed

Environmental Standards

2020 10-K Report (Item 1)2020 10-K Report (Item 6)2020 10-K Report (Item 1A)

2020 CDP Climate Change Questionnaire (Section C2)

GRI 302: Energy 2016; SASB: Environmental Footprint of Hardware Infrastructure103-1, 103-2,
103-3

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation of the management approach302-1,
TC-SI-130a.1

Energy consumption within the organization

302-3

Energy intensity

302-4

Reduction of energy consumption

302-5

Reductions in energy requirements of products or services

2020 CDP Climate Change Questionnaire (Section C3.1d)
ESG Metrics

2020 CDP Climate Change Questionnaire (Section C8.2)
Environment: Minimizing our Environmental Footprint
ESG Metrics
ESG Metrics

2020 CDP Climate Change Questionnaire (Section C8)2020 CDP Climate Change Questionnaire (Section C12.1b)

GRI 303: Water and Effluents 2018; SASB: Environmental Footprint of Hardware Infrastructure

R&D Environmental Policy
Environment: Responsible Product Design

303-1

Interactions with water as a shared resource

2020 CDP Water Questionnaire (Sections W1, W3-5, W8)

303-4

Water discharge

2020 CDP Water Questionnaire (Section W1.2b)

303-3,
TC-SI-130a.2
303-5,
TC-SI-130a.2

2020 CDP Water Questionnaire (Section W1.2b)

Water withdrawal

2020 CDP Water Questionnaire (Section W1.2b)
Environment: Minimizing our Environmental Footprint

Water consumption

Avaya | 2020 Corporate Responsibility Report32

GRI & SASB Content Index
GRI 305: Emissions 2016
103-1, 103-2,
103-3

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation for the management approach2020 CDP Climate Change Questionnaire (Sections C2.5-2.6 & C3.1c)
Environment: Climate Commitments and Action

305-1

Direct (Scope 1) GHG emissions

305-2

Energy indirect (Scope 2) GHG emissions

2020 CDP Climate Change Questionnaire (Section C6.1)
Environment: Climate Commitments and Action

305-3

Other indirect (Scope 3) GHG emissions

305-4

GHG emissions intensity

305-5

Reduction of GHG emissions

103-1, 103-2,
103-3

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation of the management approach

ESG Metrics

2020 CDP Climate Change Questionnaire (Section C6.3)
ESG Metrics

2020 CDP Climate Change Questionnaire (Section C6.5)
ESG Metrics

2020 CDP Climate Change Questionnaire (Section C6.10)
ESG Metrics

2020 CDP Climate Change Questionnaire (Section C7.9)

GRI 307: Environmental Compliance 2016
307-1

Social Standards

Non-compliance with environmental laws and regulations

GRI 401: Employment 2016
103-1, 103-2,
103-3
401-1

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation of the management approach
New employee hires and employee turnover

GRI 403: Occupational Health and Safety 2018
103-1, 103-2,
103-3
403-9

Explanation of the material topic and its boundary, the management approachand its componenWts, and the evaluation of the management approach
Work-related injuries

Avaya | 2020 Corporate Responsibility Report

ESG Metrics

33

2020 10-K Report (Item 1)

Avaya has not received significant fines or monetary sanctions for noncompliance with environmental laws and/or regulations during FY20.

Avaya Life
Social: Supporting our Global Workforce
Social: Encouraging Recognition
ESG Metrics

Social: Employee Health, Safety, & Wellness
ESG Metrics
Social: Employee Health, Safety, & Wellness

GRI & SASB Content Index
GRI 405: Diversity and Equal Opportunity 2016; SASB: Recruiting & Managing a Global, Diverse & Skilled Workforce
103-1, 103-2,
103-3

405-1,
TC-SI-330a.1,
TC-SI-330a.2,
TC-SI-330a.3

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation of the management approach

413-1

Global Diversity, Equity and Inclusion Policy
Social: Diversity, Equity, Inclusion & Belonging
ESG Metrics
Social: Diversity, Equity, Inclusion & Belonging

Diversity of governance bodies and employees

GRI 413: Local Communities 2016
103-1, 103-2,
103-3

Diversity, Equity, Inclusion, and Belonging

Explanation of the material topic and its boundary, the management approachand its components, and the evaluation of the management approach
Operations with local community engagement, impact assessments, anddevelopment programs

Privacy and Security Standards

Our Culture
Social: Giving Back to our Communities
ESG Metrics
Social: Giving Back to our Communities

SASB: Data Privacy & Freedom of Expression
TC-SI-220a.1

Global Privacy Policy
Description of policies and practices relating to behavioral advertising and user
Avaya Code of Conductprivacy
Governance: Cybersecurity & Data Privacy
Total amount of monetary losses as a result of legal proceedings associatedwith user privacy

2020 10-K Report (Item 3)

TC-SI-230a.2

Description of approach to identifying and addressing data security risks,
including use of third-party cybersecurity standards

2020 10-K Report (Item 1 & Item 1A)
Governance: Cybersecurity & Data Privacy

TC-SI-520a.1

Total amount of monetary losses as a result of legal proceedings associatedwith anti-competitive behavior regulations

2020 10-K Report (Item 3)

TC-SI-550a.2

Description of business continuity risks related to disruptions of operations

2020 10-K Report (Item 1A & Item 7)
Avaya Business Continuity Program Overview
2020 CDP Climate Change Questionnaire (Section C2.3a)

TC-SI-220a.3

SASB: Data Security

SASB: Intellectual Property Protection & Competitive Behavior
SASB: Managing Systemic Risks from Technology Disruptions

Avaya | 2020 Corporate Responsibility Report34

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About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing

business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed
to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.