2023

SUSTAINABILITYREPORT

Delivering
Experiences
That Matter2023 Sustainability Update

2

A Message From Our CEO..........................................................................................3
Technology For Social Good.....................................................................................4

About Avaya..................................................................................................................7
Our Sustainability Strategy .....................................................................................9

UN Sustainable Development Goals...................................................................12
Empowering Our People.........................................................................................14
Partnering With Suppliers......................................................................................32

TABLE OFCONTENTS

Protecting The Environment.................................................................................37
Impacting Our Communities.................................................................................45

Guiding Customers...................................................................................................52
Governance & Ethics................................................................................................57
Sustainability Metrics Table...................................................................................62

Safe Harbor Statement............................................................................................66

This report contains information related to Avaya’s
sustainability activities for fiscal year (FY) 2023
(October 1, 2022 – September 30, 2023). Data
presented with different dates is clearly indicated.

© 2024 Avaya LLC. All Rights Reserved.

For ongoing updates, please refer to our
website at: www.avaya.com/en/about-avaya/
sustainability
This report was published in May 2024.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Dear Reader,

Last year, I shared my views on Avaya as a global citizen and our aspiration to be a company that not only mirrors what is wonderful about
the world (like its diversity and multiculturalism), but one that also influences change beyond our company walls. One that respects theenvironment and is committed to leaving it in a better place than it is today. But what does it mean to be a citizen of the world today?
We live in a time of rapid change, with much of that change driven by technological advancements. This technology has had a profound
impact on our lives – much of it positive, although some is less so.
At Avaya, we are focusing on the positive impacts of technology, specifically the ability to connect. Every minute of every day, we power
positive and productive interactions that drive customer loyalty, team collaboration, and business success.

MESSAGEFROM OUR CEO

Alan Masarek

Chief Executive Officer

We are able to make these connections by reimagining the ways people and businesses engage and experience the world. With products
and services that can deliver both economic value and social good, we can help shape a better tomorrow. Avaya powers the technologythat ensures dependable communications and emergency preparedness at Give Kids The World Village, an 89-acre, whimsical nonprofit
resort in Kissimmee, Florida. This resort provides critically ill children and their families from around the world with a week-long, cost-freewish vacation. Our solutions are also being deployed at The Magdi Yacoub Heart Foundation, a non-governmental organization dedicatedto providing free medical services to the Egyptian people at its new healthcare facility being built in Cairo.

Technology isn’t the only way we connect. We also connect when we address important issues like climate change. Avaya wants to bepart of the solution here, although it is a complex issue, and one that none of us can solve on our own. That’s why we have set greenhousegas emissions reduction targets that have been validated by the Science Based Targets initiative (SBTi). And we are working with our
employees to find ways to reduce emissions from our activities, and with suppliers to help them reduce their emissions, as well.
Diversity, equity, inclusion, and belonging (DEI&B) is another area where we are connecting with others. I am proud to be the executive
sponsor of our Avaya United, which is the official voice for Avaya’s DEI&B initiatives and our employee resource groups, known as
Avaya United Communities. Our goal is to make Avaya a place that values diverse perspectives, encourages open sharing of ideas, andinfluences change in our company and in our communities. This requires connecting with people across cultures, ages, and backgrounds.
This is a collective effort, and we can’t accomplish these goals alone.
As we look ahead, we believe that our commitment to fostering connections will continue to be the driving force behind our success. Witha clear corporate strategy, support from our Board, and a strong culture and ecosystem of partners, we are well-positioned to better serve
our customers. By leveraging the latest AI-powered technologies, we are creating exceptional experiences for customers and employees,
and we are confident that we can continue driving positive momentum as a connected global citizen in the years ahead.

Alan Masarek, CEO© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya is defined by the experiences we create. We connect people and things in ways that offer more immersive, moreproductive, and more memorable experiences – and by memorable, we mean experiences that really matter to people. Below
are a few examples of how our solutions are not only good for business, but are also helping to meet societal needs.

Helping Dreams Come True for Critically Ill Children

Avaya powers the technology that ensures dependable communications and emergency
preparedness at Give Kids The World Village. This 89-acre, whimsical nonprofit resort inKissimmee, Florida, provides week-long, cost-free wish vacations to critically ill children
and their families from around the world.

TECHNOLOGYFOR SOCIALGOOD

For one memorable week, these children and their families are treated to an all-inclusive
dream vacation including transportation, accommodations, meals, donated theme park
tickets, nightly entertainment, daily gifts, and priceless time together at the Give Kids
The World Village, a storybook destination featuring an array of wheelchair accessible
rides and attractions. Volunteers fill up to 1,800 volunteer shifts every single week,
making the Village one of the nation’s largest single-site volunteer operations.

Give Kids The World’s Village Vacation Planning Services team relies extensively on its Avaya communication system. With
more than 800 family members visiting Give Kids The World Village each week, hundreds of daily interactions are required tocoordinate details and confirm reservations, with call volume even higher during busier times of the year such as the holidays.
Through an in-kind donation, Avaya provides the technology and support required to ensure the nonprofit’s communications
system doesn't miss a beat.
Having the right people taking calls with unprecedented reliability and quality is crucial to creating the Give Kids The World
experience. Reliability at a property that caters to critically ill children and their families where 911 is often called is thehighest priority.

Avaya provides Give Kids The World Village with communications speed, accuracy, andefficiency in these critical moments.

© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Providing Technology for a New Healthcare Facility Offering Free
Medical Services
The Magdi Yacoub Heart Foundation, an NGO dedicated to offering free-of-charge
medical services to the Egyptian people, has selected Avaya technology to power
communications at its new healthcare facility being built in Cairo.

TECHNOLOGYFOR SOCIALGOOD

The under-construction Magdi Yacoub Global Heart Centre in Cairo will be an advanced
healthcare facility that will triple the number of outpatients that the foundation canserve. Delivering the latest techniques in cardiovascular medical care, the facility will beable to treat up to 12,000 patients annually, enhance the treatment provided to newborns
with congenital heart disease, and enable telemedicine that can extend medical support
across the continent.

Integrated by Summit Technology Solutions, an Avaya Diamond partner, the Avaya technology being deployed underpins
every layer of communication at the new facility. The premise-based stack will deliver seamless collaboration between 1,500
users – including doctors, support staff and administrative staff. Meanwhile, a contact center deployment built on the same
platform will enable agents to effectively serve patients across a range of channels.
The scalable and sustainable communications solution spans the entire facility ecosystem. When completed, with direct
integration with the facility’s health information system, it will streamline internal communications to simplify complex
processes, improve care team coordination, and increase patient safety. All backed by world-class security, reliability,and performance.

And with enhanced multi-location communications connecting the new facility with the foundation’s academy, the Magdi
Yacoub Global Heart Centre in Cairo will contribute to upskilling around 1,750 healthcare professionals. Surgery rooms will belinked with lecture halls via video communication, to enable remote demonstrations and live teaching from across the campus.
The solution will also enable the foundation’s contact center agents to intelligently communicate with customers calling into
its contact center to drive more personalized, effective care across a variety of communications channels.

The Avaya technology being deployed underpins every layer of communication at the newfacility. The premise-based stack will deliver seamless collaboration between 1,500 users.
© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Increasing Access to Community Services

YMCA Victoria (‘The Y’) is a not-for-profit (NFP) organization that has long brought essential services
and support to communities in Victoria. YMCA Victoria delivers programs and services at more than
150 locations across Victoria, including skate parks through action sports, camps, children’s programs(including early learning centers, before and after school programs and school holiday programs),
recreation (including fitness and aquatic facilities), Virtual Y (fitness videos, nutritious recipes) andyouth services. As part of its continued growth, the organization expanded its venues and services
around Australia, which saw it inherit multiple disparate administration, collaboration, and contact
center technology systems from previous operators.

TECHNOLOGYFOR SOCIALGOOD

To mitigate operational siloes for its 5,000 staff and volunteers, The Y introduced the all-in-one communication solution
Avaya Cloud Office® by RingCentral, with assistance from an Avaya partner. This enabled the organization to centralize its
teams and processes, which has boosted productivity and increased access to its services for the community, despite external
disruptions.
The Y recognized the need to create a consolidated communications environment to enable collaboration for its workforce,
whether in offices, community facilities and increasingly from home. Further, the organization decided to consolidate its
communication and collaboration workflows to improve operations and reduce costs.

“The Y plays a foundational role in the lives of Australia’s young people and their families, and with Avaya Cloud Office, it’seasier than ever to get in touch with teams across the Y through a range of different channels. That means those seeking
youth services and programs to keep healthy and connect with others will find it easier. This is helped by equipping the Y withcall routing and SSO capabilities, which make its employees even more responsive.” – Director, Avaya Partner.

Our mission is to provide the opportunity for each person to be healthy, happy
and connected. A collaborative workforce is essential in achieving this goal.”—Shane Riddle, General Manager, Technology and Strategy, YMCA Victoria© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIALGOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya is a global leader in communications products, solutions, and services for businesses of all sizes, delivering technology
predominantly through software and services. Avaya enables organizations worldwide to succeed by creating intelligent
communications experiences for their employees and their customers.

Upon completing our financial restructuring in May 2023, Avaya emerged in a position of financial strength, having eliminatedthe vast majority of our debt and significantly recapitalizing with fresh investment.

ABOUT AVAYA

Whether it’s helping healthcare providers improve patient outcomes,
secure solutions that create efficiencies for financial institutions interactingwith their customers, improving the ways governments interact with andserve their constituents, applying innovation to help educators facilitate
learning for their students, or helping retailers differentiate with thebest CX, customers globally trust and rely on Avaya to create meaningfulexperiences and better outcomes.”—Josh Mueller, SVP and Chief Marketing Officer, and General Manager of Hardware, Avaya

As of the end of November 2023

1

© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

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GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERS

Avaya by the Numbers1

6,338

ABOUT AVAYAGUIDINGCUSTOMERSGOVERNANCEAND ETHICS> 8,000

employees worldwide

187 countries>$200 million
in FY23 R&D investment

healthcare organizations
around the world rely
on AvayaFederal/National
governments in

71%

100%

100%

112 countries
rely on Avaya

of Fortune 500 companies
are Avaya customers

100%

Awards© 2024 Avaya LLC. All Rights Reserved.

IMPACTING OURCOMMUNITIESCustomers inof the top 10 global
pharmaceutical companies
rely on Avaya

1. As of the end of November 2023

PROTECTING THE
ENVIRONMENTof the top 10 global
automotive vehicles and parts
companies rely on Avaya> 3,000

education organizations
worldwide trust Avaya for theircommunications solutionsof the top 35 global
banks rely on Avaya

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIALGOOD

9ABOUT AVAYAOURSUSTAINABILITYSTRATEGY© 2024 Avaya LLC. All Rights Reserved.

OUR
SUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Together with our employees,
communities, customers, suppliers,and partners, we are deliveringexperiences that matter to help makethe world a better place. Avaya embeds
sustainability into our day-to-day
business, from our product design
to supply chain management andemployee giving. We pride ourselves
on leveraging sustainability to drive
innovation and develop new products,
processes, services, and technologies
that contribute to the development
and well-being of human needs andinstitutions while also respecting theworld’s natural resources.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Materiality

Avaya’s materiality assessment helps us identify and prioritize the environmental, social and governance (ESG) issues thatmatter most to our company and stakeholders and inform our strategy. Our most recent assessment was conducted in 2021
and accounted for political, economic, and cultural shifts that are dramatically altering the way people live and work.
We started by evaluating a range of ESG topics, using the following
as references:
1. Global Reporting Initiative (GRI) Sustainability Standards

OUR
SUSTAINABILITYSTRATEGY

2. Sustainability Accounting Standards Board (SASB) standards forboth software and IT services and telecommunications services

3. CDP’s Climate Change and Water Security questionnaires
4. S&P Global Corporate Sustainability Assessment

5. United Nations Sustainable Development Goals
6. Sustainability disclosures from peer companies
7. Investor surveys

8. EcoVadis Sustainability Assessment
After analyzing the topics and comparing them to our previous materiality assessment, we grouped the topics into three
categories: environmental, social, and governance. We narrowed the list by combining similar topics (for example, GHG
emissions and renewable energy were grouped together under climate change). We then created a survey that we distributed
to employees and external stakeholders (customers, distributors, suppliers, and community partners) and asked them to rank
the importance of topics. The final ranking is shown in the chart below.
We reviewed the results and determined that they are still relevant. We will be undertaking a new materiality assessment in
FY2024 as part of our conformance to the European Union’s Corporate Sustainability Reporting Directive.
© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Materiality Assessment

Our materiality assessment confirmed that the 14 environmental, social, and governance topics shown in this graphic are themost material to Avaya; these are the topics addressed in this report.
9.3

Business Ethics

8.8
Climate Change

8.3

Product Design

7.8

Waste

Importance to Avaya

OUR
SUSTAINABILITYSTRATEGY

Diversity, Equity, Inclusion &Belonging

Water

7.3

Human
RightsEmployee Health,
Safety & Wellness

Cybersecurity

Data Privacy

Customer RelationshipManagement

Employee Learning &Talent Management
Supply Chain
Responsibility

Communities

6.8

0

7.0

7.5

8.0

Importance to Stakeholders

8.5

Environment© 2024 Avaya LLC. All Rights Reserved.

9.0

9.5

SocialGovernance2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYUN SUSTAINABLE
DEVELOPMENT
GOALS
Our efforts and initiatives align with the UN
Sustainable Development Goals (SDGs) to
support a better and more sustainable future
for all. We see our activities aligning most withgoals 4, 5, 8, 9, 12, and 13.

© 2024 Avaya LLC. All Rights Reserved.

SUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERS

Sustainable Development Goals
SDG 4 aims for universal
literacy and numeracy, free andequitable primary and secondary
education, and increasing the
supply of qualified teachers.
SDG 5 aims to end all forms of
discrimination and violenceagainst women and girls,
and ensure women’s fullparticipation in leadership anddecision-making.

PROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya’s Contribution

Avaya contributes to the achievement of this goal through our employee
learning and development programs, applying innovation to help educators
facilitate learning for their students, and through our community partnerships.
Through our India CSR program and our partnership with Save the Children,
Magic Bus and other NGOs, we are enhancing the quality of education, utilizing
technology to improve access to education, employability and supporting
construction of classrooms and associated infrastructure.

Avaya contributes to the achievement of this goal through our commitment
to Diversity, Equity, Inclusion, and Belonging (DEI&B), including the launch of
Avaya United, a global DEI&B committee which provides a platform for Avaya
United Community leads to spearhead collective action, set and support DEI&B
objectives, track progress against our commitments and create an environment
where people and innovation can thrive. Our supplier diversity program aims toincrease diverse strategic supplier alliances.

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERS

Sustainable Development Goals

SDG 8 aims to support job
creation; protect labor rights; end
modern slavery, trafficking, andchild labor; and promote youth
employment, education, andtraining.

UN SUSTAINABLE
DEVELOPMENT
GOALS© 2024 Avaya LLC. All Rights Reserved.

PROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya’s Contribution
Avaya contributes to the achievement of this goal through talent acquisition
and retention efforts and by providing a safe and healthy work environment.
We also are committed to preventing the use of child labor, slavery and humantrafficking in our business operations and supply chain.

SDG 9 aims to develop reliable,
sustainable, and resilient
infrastructure; promote inclusive
and sustainable industrialization;and significantly increase
access to information andcommunications technology.

Avaya contributes to the achievement of this goal by providing affordable,
reliable collaboration and communications technologies to customers in over
187 countries, including to those in lower income countries.

SDG 13 aims to strengthen
resilience and adaptive capacity
to climate related disasters, raiseawareness on climate change
mitigation and adaptation,and implement corporate andnational commitments to reduce
global greenhouse gas emissions.

Avaya contributes to the achievement of this goal having set a science-basedtarget to reduce scope 1, 2 and 3 emissions in line with climate science by 2030
and continuing efforts to reduce greenhouse gas emissions.

SDG 12 aims to achievesustainable use of natural
resources, halve food waste, andreduce waste generation.

Avaya contributes to the achievement of this goal by partnering withcompanies to support end-of-life management of our e-waste as well as ourcustomers’ e-waste, and to ensure office furniture and equipment get a second
life when we close or downsize offices.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSDiversity,
Equity,InclusionandBelonging

EMPOWERINGOUR PEOPLE
Avaya is committed to delivering experiencesthat matter across our value chain. For our
employees, this means empowering them
to be their best selves at work and at home.
Empowering our people means we support
efforts in the following four areas:© 2024 Avaya LLC. All Rights Reserved.

EMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERS

TalentAcquisition,
Retention
andEngagement

PROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESEmployee
Learning
andDevelopment

GUIDINGCUSTOMERS

Employee
Health,SafetyandWellness

GOVERNANCEAND ETHICS

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Diversity, Equity, Inclusion & Belonging

Our priority is to ensure that our global organization is a thriving and successful environment in which differences are valued,
blended, and celebrated creating a sense of belonging.

Our commitment to DEI&B aligns with our values and is reflected in our Code of Conduct. It is manifested through action andopen dialogue designed to mitigate unconscious bias, support inclusive employee communities, and encourage an ongoing
dialogue to support and celebrate the variety within our company, industry, and communities.

EMPOWERINGOUR PEOPLE© 2024 Avaya LLC. All Rights Reserved.

DEI&B is sponsored at the highest levels at Avaya. Avaya United, the official shared voice for Avaya’s DEI&B initiatives(sponsored by our CEO) and our employee resource groups, known as Avaya United Communities are part of a larger
collective to position Avaya as a Destination Place to Work, a place that values a variety of voices and open sharing of ideas,
as well as one that influences change outside of company walls. Our DEI&B initiatives are applicable (but not limited) topractices and policies on global mobility, recruitment and selection, equitable pay, professional development and training,
promotions, social and recreational programs, and the ongoing development of a work environment built on the premise of
equity that ensures:

Recognition of the value
diversity generates to thebusiness and its culture.

Open, encouraged, andrespectful communication
between all individuals,
regardless of title or seniority.

Empowerment of theentire community to givesuggestions on how Avaya
can become more equitable
and inclusive.

An environment where
employees can thrive
professionally withoutworrying that their identity
and interests could limit
their potential.

Flexible working practices thatrecognize the need for work/life
integration so individuals can
carry on with their lifestyles,
personal responsibilities,
and cultural practices.

Visibility of diversity,
including invisible diversity,
at every level and departmentof the company.

Employer and employee
contributions to thecommunities we serve topromote greater understanding
and respect for DEI&B.

Employee awareness of
their own unconscious
and conscious bias and theknowledge to ensure this does
not manifest itself at work.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

Diversity at Avaya
Number of Employees

PARTNERINGWITH SUPPLIERS

2023 (as of 9/30/2023)

Number of Contractors

6338
3879

Employees in leadership positions (director or above)
GenderEMPOWERINGOUR PEOPLE

AgeMinoritygroups (US)

Male

76%

Under 30 years old

0%

Female30-50 years old

32%

Minority

21%

Over 50 years old
Non-Minority

Employees in non-leadership positions(all positions below director)
GenderAge
Minoritygroups (US)

68%
79%

Male

77%

Under 30 years old

8%

Female23%

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Pay Equity

Avaya’s commitment to equality, including equalpay for equal work, is vital to our cultural principle
of inclusion. In support of our commitment, Avaya
periodically undertakes a review of employeecompensation practices across the organization.
In addition, Avaya complies with all applicable pay
equity reporting and compliance obligations.
For example, we prepare annual Gender Pay Gap
Reports in the U.K. and Ireland to meet government
reporting requirements.
We recognize we have more to do to achieve pay
equity. We are mitigating pay gap differencesby actively increasing female representation
across all levels of the organization, which is also
critical to Avaya’s support of women’s economic
empowerment.
Our 2023 Ireland Gender Pay Gap Report shows
improvements compared to 2022:

30-50 years old

51%

Minority29%• An improvement in the gender gap for bonus

10.80%

negative value for 2023 indicates the gap now

Over 50 years old
Non-Minority

Percentage of employees thatleave Avaya per year (voluntary)© 2024 Avaya LLC. All Rights Reserved.

24%

PROTECTING THE
ENVIRONMENT

42%
71%

• An improvement of 7.7% in the gender gap forhourly pay, from 22.1% in 2022 to 14.4% in 2023
pay, from 42.2% in 2022 to -15.8% in 2023 (thefavors females)2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya United Communities (Employee Resource Groups)

Our Avaya United Communities (Employee Resource Groups (ERGs)) offer employees space, resources, support, andeducation to reach a specific goal. ERGs provide a platform to curate future leaders and engage in discussions as well asafford visibility to leadership.

Avaya’s ERGs have an operating structure and cadence that leverage our own technology to connect, collaborate, build, andshare. We’ve created a safe environment for our members to learn and grow together through meaningful dialogue, inspiredby our very own member stories and in-community recognition. These company-sponsored groups provide the global
Avaya team with an opportunity to share open dialogue around issues, promote a culture of diversity, equity, inclusion, andbelonging, and provide new business and audience insights into our diverse customer base.

EMPOWERINGOUR PEOPLE

We recognize that to be more effective in driving an inclusive workplace we need our communities to be visibly valued by theentire organization, to have active leadership engagement, to be more deeply and visibly aligned with business objectives,
and to garner the participation and allyship of majority group members, to enable wider-reaching and interconnected impact.
To start on a journey of allyship and growth, WIN@A spearheaded an initiative during Women’s History Month 2023 called“The three A’s of Inclusivity.” The campaign launch video was designed to provide a simple introduction to moving allyshipfrom theory into practice for everyone.
As of November 2023, we have 460 cross-community members, which is about 7% of our total population.

We have a goal of 15% by September 30, 2024.

© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya United

In February 2023, we launched Avaya United, the official shared voice for Avaya’s Diversity, Equity, Inclusion and Belonging(DEI&B) initiatives. Avaya United, a global DEI&B committee provides a broader platform to represent both the identitiesof our existing communities and the intersectionality between them. Led by our CEO Alan Masarek, it serves as a thought
leadership hub where community leads can come together to spearhead collective action, setting and supporting DEI&B
objectives, tracking progress against our commitments and creating an environment where people and innovation can thrive.
Avaya United is making meaningful progress to solidify the foundations of DEI&B at Avaya, most notably through:• A refreshed Global DEI&B Policy reinforcing our commitment to ensuring that our global organization is a thriving andsuccessful environment in that differences are valued, blended, and celebrated creating a sense of belonging.

EMPOWERINGOUR PEOPLE• The launch of Blue Ocean Brain for DEI&B microlearning to all employees.

• A global compliance partnership that embeds DEI&B-focused learning into our Avaya Ethics & Integrity Program to drive
greater awareness of workplace diversity topics.
• A brand-new DEI&B portal — a one-stop hub for all things DEI&B at Avaya. A place where employees can come tolearn about our Avaya United Communities, quickly access our DEI&B policy, check out our learning and development
resources and more.

Shape Culture

Destination
Place toWork

© 2024 Avaya LLC. All Rights Reserved.

All Avaya employees

A culture of belonging
where everyone feels
valued, productive,
and has equal andample opprtunities tolearn and grow.

Deliver Outcomes

Define Strategy and Impact

Avaya United Communities

Avaya United DEI&B Committee• Provide employees with thespace to create experiences
to meet their unique needs.

• Define activities that support
Avaya’s DEI&B strategy andtrack progress against ourcommitments.

• Deliver employee, business,and community outcomesaligned to impact areas.

• A group of community leads
reflecting the diversity of Avaya’s
employee base and our society.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Talent Acquisition, Retention& Engagement

EMPOWERINGOUR PEOPLE

As part of our work to build a more diverse,
equitable, and inclusive organization, Avaya ispursuing a number of initiatives to recruit, retain,
and promote a diverse workforce. Throughcollaboration with internal and external partners,
we are focused on expanding our sourcing efforts
to reach new audiences, advancing representationof diverse talent through our early talent programs,
developing talent champions/ambassadors internally,and ensuring diversity efforts are embedded
throughout the entire recruitment process.

Shaping A Culture of Success for All Employees: Employee Recognition

We all appreciate the numerous benefits and outcomes resulting from employee recognition: increased engagement,
discretionary effort, productivity, and retention, as well as enhanced customer experiences, business success, and revenue
growth. At Avaya, we maintain formal and informal recognition programs. We are working together from the top down tofoster a culture of recognition that is multidirectional and deeply embedded in our company’s DNA.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

The Excellence Experience

Launched in August 2022, The Excellence Experience is our revamped global recognition program based on thedemonstration of the Cultural Principles in effect during FY2023 (Accountability, Empowerment, Inclusion, Simplicity,
Teamwork, and Trust). The program supports line of business recognition and a peer-to-peer nomination process and awards
credits for redemption of gifts in an online store. Older programs, such as the recognition badges and the Cultural Principles
Awards, have been retired and transitioned into the Excellence Experience.

EMPOWERINGOUR PEOPLE

The Excellence Experience has been specifically designed to empower employees to acknowledge and appreciate eachother’s contributions, achievements, and hard work. Unlike traditional recognition programs that often involve top-down
acknowledgments (from management to employees), peer-to-peer recognition allows employees at all levels to recognize
one another, significantly enhancing workplace morale, fostering a positive work environment, and encouraging teamwork.

In The Excellence Experience, any employee can nominate their peer (or manager) for an award. There are four distinct levelsof recognition – Applause, Acknowledge, Achieve, and Ace – based on the degree of demonstration of the cultural principles.

Award Category
Applause

327

Acknowledge

1,379

Ace

412

Achieve

Total Nominations(in 43 countries)© 2024 Avaya LLC. All Rights Reserved.

# of Recipients

930

3,048

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENT

Employee Learning & Development

EMPOWERINGOUR PEOPLE

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya is passionate about developing andempowering our employees to realize their fullest
potential. Development is a shared responsibility
between the employee and the company. Our
employees manage their career progression
through annual goal setting and performanceappraisals. Managers are empowered to facilitate
this growth through ongoing check-ins andfeedback sessions with their direct reports. We
invest in our employees to enable them to achieve
their highest potential.

We have created an employee development portfolio with opportunities designed to support the professional growth andskill development of employees at all levels within the organization. The aim is to create a culture of continuous learningand improvement, ensuring that employees not only meet their current job requirements but are also prepared for futurechallenges and career advancements. Our portfolio of offerings includes something for employees at all levels with a mix offormal training, experiential learning, and personal development programs, resources and platforms.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

Employee Development Portfolio

Leadership

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTEMPOWERINGOUR PEOPLE

All inclusive
Self-paced/
JIT

GOVERNANCEAND ETHICS

Stepping into Leadership

6 Critical Practices for Leading a Team™

Multipliers®

• Self-paced learning path• Simple methodology• Develop a culture ofMultiplying Intelligence• New to Avaya/Promoted• LinkedIn & Custom content• Manager & Senior Managers• Drive a high-trust, highly-engaged culture

Avaya Academy

Accelerated• Continious evolution• Continuous evolution• College grad program• BU specififc programs

Foundational

GUIDINGCUSTOMERSThe Excellence Experience

Early-in-Career Programs

Targeted

IMPACTING OURCOMMUNITIES

Speed of Trust® Foundations• High-Potential• Experiential focus

AWLDP• Women’s Leadership
Development Program• Inaugural Cohort (Jul2023)

Directors &VPs

Lead Forward• High-Potential• CEO Sponsored• Future Leader Program• Replace suspicion with productivity and uncertainty with prosperity throught trust• Build competence in using the framework, language, and behaviours that lead to high-trust teams
Mentoring

LinkedIn LearningBlue Ocean Brain• Open 24/7 enrollment• Open access to 17k+
courses• Ever changing leaderboards• Global & custom progrmas• Personalized learning
experiences• Activation rate: 91%• Focus on Career Pathing
and mobility solutions• Launched 18th July 2023

• Microlearning weekly eamil• Access to library of content

Employees participate in countless hours of training through a variety of online and live interactive training from internal andexternal providers, including LinkedIn Learning, O'Reilly, Blue Ocean Brain, and many more.
In addition to personal development and skills training, Avaya employees, including management, are required to complete
on-line training modules regarding anti-bribery and corruption, data privacy, cybersecurity, and our Code of Conduct.
© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

LinkedIn Learning

Avaya continues to leverage its partnership with LinkedIn to provide employees worldwide with the ability to access learningat the point of need. Employees have access to comprehensive, high-quality content from subject matter experts, with 17k+
courses across business, technical, and functional skills. Employees can personalize their learning experience to surface
career development content based on individual career intent, and see the skills they need to develop for certain roles, alongwith relevant content, communities, certifications and more.
During FY2023:

EMPOWERINGOUR PEOPLE

4,305

employees logged in and spent(on average) 5h 54m immersing
themselves in learning

62,646

learning courses and 423,646 LinkedIn
Learning videos were viewed

Employees viewed Avaya
custom content

15,920 times

O’Reilly

Avaya continues to provide employees in our Solution & Technology and IT groups with interactive learning, hands-on
experience with cloud platforms and tech like Kubernetes, Python, Docker, Java, and more—in safe, live dev environments, sothey’re more comfortable putting it to work in real-world situations. O’Reilly offers our tech teams 35,000 hours of video, live
training courses from the brightest minds in the industry, expert-guided live coding environments, the most sought-after techcertifications and 60,000+ eBooks.
During FY2023:

1,023

engaged learners© 2024 Avaya LLC. All Rights Reserved.

4,115

titles accessed

249,839

video minutes watched,
6,759 minutes of interactive
environments used, 10,721
minutes of audiobook usage

456

live training sessions, 158 users,
79,050 live trainng sessions
watched (live and recorded)2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICSBlue Ocean Brain

In July 2023, Avaya United expanded our partnership with Blue Ocean Brain to bring all employees across the globe newlearning and development experiences with bite-sized interactive microlearning focused on diversity, equity, and inclusionthat can be completed in the flow of work. The content is designed to ensure all employees can benefit from new insights andperspectives and generate new and different conversations and ways of collaborating.
More than 3,000 employees consistently engage with the content on a weekly basis, exploring a range of topics and brain
exercises as indicated by the list of top titles below:

EMPOWERINGOUR PEOPLE

1. Communication

2. Critical Thinking

3. Inclusion and Diversity
4. Emotional Intelligence

5. Brain Health and Performance
6. Digital Strength

7. Personal Growth

8. Handling Change

9. Creativity and Innovation

10. Coaching and Feedback

11. Sales and Customer Experience© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya Global Mentoring Program

Avaya’s Global Mentoring program provides a unique opportunity to connect, inspire, motivate, and learn by creating
personalized learning experiences that meet employees where they are in their own career journeys and development
aspirations. During FY2023, active particiaption grew, satisfaction scores improved, and we continued to receive
overwhelmingly positive feedback from both mentees and mentors who participated in our program.

In FY2023, although we saw just 76 employees partnered in mentoring relationships, there was a significant increase in thenumber of mentoring hours recorded, which is a key indicator that employees value this learning experience.

EMPOWERINGOUR PEOPLE

Overall relationship satisfaction continues to be rated highly with 4.7/5 by mentors and 4.9/5 by mentees with consistently
good verbatim comments about their experiences.

Mentoring Time - How much time is being spent mentoring and who is investing that time?

807.45 Mentor
Hours Recorded© 2024 Avaya LLC. All Rights Reserved.

1755.846%

Mentoring
Hours
Recorded

54%

948.35 Mentee
Hours Recorded

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ABOUT AVAYAEMPOWERINGOUR PEOPLEOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

It was great to mentor
this professional, she wasvery open, transparent,
committed to the process
and willing to reflect more
and put in practice what
we discussed, between
sessions. From my pointof view, she has made abig progress on the goals
she brought when we
started the mentoring. I’mready for a new mentoring
relationship!”(Mentor - September 2023)

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENT

Mentoring has provided
me with the opportunity toconnect with someone froma different team outside myfield of expertise, engage
with colleagues fromanother country within
the company, gain insights
into new perspectives, anddevelop fresh outlooks
on Avaya, my work, andmy professional horizons.
This not only benefits me
and my career, but alsotranslates into tangible
future gains for ourclients.”(Mentee - August 2023)

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERS

I wish I had a mentor like
Jonathan earlier in mycareer to help me overcome
not only managerial
challenges, but personaland mental challenges
too. His mentorship has
given me an improved
viewpoint not only on myown behaviours, but how
to change and improvethe behaviours of othersaround me, not limited to
my co-workers but my own
family life and my children.
We are really focusedon servant leadershipand how to help thosearound us improve theirinteractions, skills andoverall behaviours.
I really look forward towhat improvements
can be made in the
coming months.”(Mentee - August 2023)© 2024 Avaya LLC. All Rights Reserved.

GOVERNANCEAND ETHICS

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Women’s Leadership Program

Our goal as a Destination Place to Work is to establish a culture of belonging where all employees feel valued, heard,
and respected. Central to this is our dedication to promoting equality. We strive to have a deep understanding of thefactors impacting the attrition of women in the workplace, develop solutions beyond flexible work arrangements, address
cultural and behavioral issues, and empower leaders to overcome long-standing barriers. The Avaya Women’s Leadership
Development Program, launched in July 2023, is just one of the initiatives that reinforces our commitment to retaining ourfemale talent through intentional and meaningful development.

EMPOWERINGOUR PEOPLE

Inaugural class

30 global
participants

Representing:

11 countries

in all regions

We have representation across all lines of business andparticipating employees have a range of tenure with

Avaya from 3-28 years. Through the annual intake of thisprogram, we aim to drive positive change and accelerate theadvancement of female talent throughout our organization formany years to come.

Lead Forward: Cultivating Tomorrow's Trailblazers Today

Lead Forward uses a variety of techniques and methods to create a robust, high-potential development program. Sponsoredand actively supported by CEO Mentoring Circles, Lead Forward is designed to develop future leaders to drive transformation,enhance a culture of engagement, challenge the status quo, and champion a Destination Place to Work.
Our inaugural cohort of global employees from across the business kicked off during the early part of FY2024.

Developing future leaders requires more than just teaching; it’s about providing
exposure, insight, and a holistic understanding of the business. Nurture theircuriosity and watch them blossom into visionary leaders.”—Author unknown© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Employee Safety, Health & Wellness
Occupational Safety

EMPOWERINGOUR PEOPLE

The health and safety of our workforce is a top priority. Through our programs
and practices, we seek to maintain a culture in which employees andcontractors keep each other safe on the job. We provide a safe and healthy
work environment, abide by local laws and regulations, and respect the healthand well-being of our workforce.

In accordance with best practice, Avaya maintains an environmental, health,and safety (EHS) management system to meet these requirements. We
periodically review our management system to ensure it aligns with the scopeof our activities, that we conform to our established programs and procedures,and that we are effectively managing our EHS risks. Employees receive
general EHS awareness training, and Avaya communicates EHS and wellness
information regularly through internal channels. Consistent with the scope of
our activities, our management system includes worldwide standards for job
hazard analysis, ergonomics, hazard communication, contractor safety, laddersafety, motor vehicle safety, and illness and injury tracking and reporting.
Avaya maintains a robust health and safety incident tracking and reporting process to meet the needs of our global workforce.
Avaya U.S. and international locations with more than 100 personnel track monthly occupational injury, illness, and incident
data, including: number of cases resulting in lost workdays, number of lost workdays, number of cases requiring first aid,
and number of cases requiring medical attention beyond first aid. Trends are reviewed periodically to identify opportunities
for improvement.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

From FY2019 through FY2023, we continued our downward trend of injury case rates for International and US locations.

In FY2023, Avaya’s Worldwide Operations achieved an overall injury rate of 0.05 reflecting
only 3 job-related injury incidents.

EMPOWERINGOUR PEOPLE

0.23

0.25
0.20
0.15
0.10

0.12

0.14

0.05

0.00

Lost Workday Case Rate*

Total Injury Case Rate*

0.14

0.02

FY19

0.15

FY20

0.10
0.04

0.08
0.00

FY21

International**

FY22

US

0.05 0.05

FY23* Case rates are number of cases per 200,000 hours worked.

** International includes employees located outside the U.S.

© 2024 Avaya LLC. All Rights Reserved.

0.14
0.10

0.05
0.00

0.14
0.08
0.02

FY19

FY20

0.02

0.00

FY21

International**

0.11

FY22

US

0.05 0.05

FY23

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Wellness

We value our employees and are committed to providing tools and programs to help them engage and improve their physicaland mental health and financial security. All Avaya employees have access to our Well-Being Health website, a complete
wellness platform with resources and tools – such as activity tracking, wellness advice, and healthy recipes – to help themachieve their health goals.

EMPOWERINGOUR PEOPLE© 2024 Avaya LLC. All Rights Reserved.

Avaya offers several programs and benefits to support employee wellness. An Employee Assistance Plan (EAP) is available
to employees worldwide who may feel stressed or are having difficulty coping. The program offers free, confidential, oneon-one, professional counseling and access to webinars and resources in areas such as emotional wellness and resiliency.
Additionally, Work-Life Services are available to employees in the U.S. and include:
Coaching related to career,
relationship, and personal
concerns

Referral services for childcare,
adult care, education, and home
improvement

Connection to online teachers
and tutors who can provide
homework assistanceCommunity resources for
substance abuse, domestic
violence, mental health, natural
disasters, and suicide prevention

A smoking cessation app

Adoption assistance2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

In January 2022, Avaya introduced Hinge Health, a digital exercise therapy benefit program to support back and joint
health. The program is available to employees enrolled in the Avaya medical plan administered through Aetna as well as any
spouses or dependents 18+ that are enrolled under the employee’s coverage at no cost. Through the end of FY2023, morethan 350 members took advantage of this program.

EMPOWERINGOUR PEOPLE

I received an introductory postcard about Hinge Health and thought “Ok” andpromptly put it in my “To Be Done Later” pile…and a couple months later, when
pain hit, I dug out the card and started the sign up process. I’ve been very happy
with the service since. The app is easy to use, the sensors always connect, andthe lessons are so quick I can do them before calls, between calls, or during ashort break. I’ve also had very little pain since. So thank you to you, Avaya andHinge Health – I’m grateful.”—Avaya Employee

In FY2023, on the road to making Avaya a Destination Place to Work, we began to expand our wellness offerings. We started
by adding offerings on better sleep and cognitive health through webinars on topics like Power Your Life with Better Sleep
and Healthy Aging and the Brain. Additionally, we have partnered with Fidelity to offer Financial Wellness webinars and 1:1
planning sessions to help employees make the most of retirement savings and strategies. These offerings are meant to help
employees balance the demands of work and home and succeed in both.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENT
GOALSSupplier
Code of
Conduct

PARTNERINGWITH
SUPPLIERS
Avaya is committed to delivering experiencesthat matter across our value chain. For our
suppliers, this means partnering with themto source materials and services responsibly.
Partnering with suppliers means we support
efforts in the following four areas:© 2024 Avaya LLC. All Rights Reserved.

EMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERS

Supplier
Diversity

PROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESConflict
Minerals

GUIDINGCUSTOMERS

Human
Rights

GOVERNANCEAND ETHICS

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Supplier Code of Conduct

At Avaya, we hold ourselves to a high standard of integrity and professional conduct; this allows us to establish trust with our
employees, customers, and partners, as well as build an ethical culture throughout our value chain. We expect the same levelof commitment and conduct of our suppliers that we expect from our employees.

PARTNERINGWITH
SUPPLIERS

Avaya is a member of the Responsible Business Alliance (RBA) (formerly the Electronic Industry Citizenship Coalition(EICC)), a nonprofit industry coalition committed to corporate responsibility in global supply chains. Avaya actively pursues
conformance to RBA’s Code of Conduct, which establishes standards to ensure that working conditions in global supply
chains are safe, that workers are treated with respect and dignity, and that business operations are environmentally
responsible and conducted ethically. International norms and standards, including the Universal Declaration of Human
Rights, ILO International Labor Standards, OECD Guidelines for Multinational Enterprises, ISO 14001, and SA8000 standards,
were used in preparing the RBA Code.

We regard the RBA Code as a total supply chain initiative and issue the Avaya Supplier Code of Conduct as a statement of our
expectation that all suppliers and their employees understand and exhibit a dedication to integrity and ethics. Our Supplier
Code of Conduct is aligned with the RBA Code of Conduct and includes provisions related to:
Chemical Managementand Hazard
Communication
Freedom of
Association© 2024 Avaya LLC. All Rights Reserved.

Freely Chosen
Employment

Non-discrimination

Young Workers

Occupational
SafetyBusiness Ethics
and Integrity

Humane Treatment

Environmental
Responsibility

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Supplier Diversity

PARTNERINGWITH
SUPPLIERS

Avaya’s Supplier Diversity Program is designed to achieve
our objective of increasing diverse strategic supplieralliances that reflect the diversity of our associates andour customers. The program reflects our commitment toincorporate the products and services of qualified vendors,
including small, minority, women, and service-disabled
veteran business enterprises (MWDVBE), into the delivery of
goods and services to our customers, as well as for Avaya’s
internal consumption.

FPO

Supplier Diversity is an important element of our strategic
sourcing process, and as such, Avaya strives to grow andexpand its relationships with MWDVBEs by incorporating
supplier diversity requirements in all our contracting
and procurement initiatives. We do this by measuring
and publishing internal diversity spend goals for theorganization, reporting diverse sourcing achievements tocustomers, and continuously looking to improve Avaya’s
performance and exceed these goals.
In the coming year, our organization will continue to growour Supplier Diversity initiatives, procurement processes,
and how we foster engagement with MWDVBE suppliers,
with the goal of increasing participation of this critical
population of providers.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Sourcing Minerals EthicallyAvaya’s products, like most electronics, contain tantalum, tin, tungsten, and gold. These minerals, known as 3TG, aresometimes known as “conflict minerals” because of concerns about their mining and sale contributing to armed conflict andhuman rights abuses in the Democratic Republic of the Congo (DRC) and nine neighboring countries.
Although we do not procure minerals directly from mines or the smelters or refiners (SORs) that process them, we arecommitted to upholding and respecting human rights for all people, including those who work in the earliest parts of our
supply chain.

PARTNERINGWITH
SUPPLIERS

Our goal is to work collaboratively with suppliers to source minerals consistent
with our values around human rights, business ethics, labor, health and safety
practices, and environmental responsibility.”
We collaborate with our suppliers to conduct due diligence for responsible mineral sourcing. We use the Responsible Minerals
Initiative (RMI) Conflict Minerals Reporting Template (CMRT) to survey suppliers, review SORs they report, and request that
suppliers work through their supply chains to shift sourcing to SORs conformant with RMI’s Responsible Minerals Assurance
Process (RMAP). Our full commitment is captured in our Responsible Minerals Policy.
Our annual Conflict Minerals Report - which we continue to publish even though it is not required of private companies– describes how our due diligence activities align to the OECD Due Diligence Guidance for Responsible Supply Chains ofMinerals from Conflict-Affected and High-Risk Areas.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Human Rights

Avaya is committed to protecting human rights, including the rights of women and minority groups. Avaya maintains andcontinuously enhances its programs and policies to identify risks and prevent the use of child and forced labor, modern
slavery, and human trafficking in our business operations and supply chain.
Human rights violations can be reported by employees, customers, suppliers, and partners through our Ethics Helpline.

PARTNERINGWITH
SUPPLIERS© 2024 Avaya LLC. All Rights Reserved.

Avaya’s Supplier Code of Conduct requires suppliers to protect human rights, especially those related to child and forcedlabor, freely chosen employment, humane treatment, and nondiscrimination, among others. Suppliers are also required toadopt or establish a management system that must include a training element, audits and assessments, and a corrective
action process. Avaya stands ready to assist suppliers to achieve and maintain compliance with the Code.

Although we recognize cultural differences may exist, Avaya will not compromise on the fundamental requirements set out
in this Code. Avaya reserves the right to make unannounced visits (or to have a designee make unannounced visits) to sites
where people directly – or indirectly – work for Avaya and/or suppliers. This Code references multiple international standards,
including the Universal Declaration of Human Rights and the United Nations Global Compact.
Human rights policies and statements available on Avaya’s website include:

Avaya Human Rights Statement

Avaya Statement on thePrevention of Modern Slavery &Human Trafficking

Responsible Minerals Policy

Avaya Conflict Minerals Report

Code of Conduct

Supplier Code of Conduct

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSClimateChangePROTECTINGTHE
ENVIRONMENT
Avaya is committed to delivering experiencesthat matter across our value chain. For theenvironment, this means doing our part toprotect the environment for us and for future
generations. Protecting the environment means
we support efforts in the following four areas:© 2024 Avaya LLC. All Rights Reserved.

EMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERS

Waste
and
Recycling

PROTECTING THE
ENVIRONMENT

Water

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Responsible
Product
Design2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Climate Change

Avaya’s greenhouse gas (GHG) emissions are a byproduct of everyday business operations such as heating, cooling, andpowering our facilities, fleet operations, business travel, employee commuting, and transportation and distribution of our
products. As a commitment to transparency and authentication, Avaya reports our carbon footprint annually to CDP.

Avaya has set near-term company-wide emissions reduction targets in line with climate science. Our targets have beenvalidated by the Science Based Targets initiative (SBTi), which classified Avaya’s Scope 1 and 2 target ambition as in line with a
1.5°C trajectory.

PROTECTINGTHE
ENVIRONMENT

Avaya commits to reduce absolute Scope 1 and Scope 2 GHG emissions 50% by FY2030 from a FY2020
base year. Avaya commits to reduce Scope 3 GHG emissions from use of sold products 55% per million
USD gross profit within the same timeframe.

The UAE National Day Celebration

coincided with the 28th Conferenceof the Parties (COP 28) to theUnited Nations Framework

Convention on Climate Change.

Avaya handed out 1,500 seedlings
to customer experience agentsacross various public and private
institutions to raise awarenessabout our climate commitments.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

As of FY2023, we reduced our Scope 1 and 2 (market-based) emissions by 33% and our Scope 3 Economic Intensity by 50%
from a baseline year of FY2020. We continue to identify opportunities to use energy more efficiently, and going forward,
we plan to work with our supply chain to further lower emissions.

PROTECTINGTHE
ENVIRONMENTEV Charging

Part of being a Destination Place toWork means we operate in a way that
protects the environment for us andfor future generations.
* Provided by the landlord

Country

Vehicle Charging Stations

Pune

Yes

GalwayYes*Brazil

Sao Paulo

*UAE

Dubai

*IndiaIreland*IndiaHyderabad*Malaysia

Kuala Lumpur*Sweden*SpainFrance*Italy© 2024 Avaya LLC. All Rights Reserved.

City

Yes

Yes

Yes

Kista

Yes

MadridYes

Paris

Sesto San Giovanni (New)

Yes
Yes
Yes

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Waste & Recycling

PROTECTINGTHE
ENVIRONMENT

Avaya is committed to maintaining compliance with regulations
pertaining to Waste Electrical and Electronic Equipment(WEEE, also known as e-waste), which are typically passed at acountry, state, or provincial level. These regulations promote
the reuse and recycling of electrical and electronic equipment,
reducing resource consumption and the amount of e-waste
going to landfills. WEEE rules on treating waste electrical andelectronic equipment contribute to sustainable production
and consumption. Requirements of WEEE regulations include,
among others, financing the collection, treatment, recovery, andenvironmentally sound disposal of WEEE.

Avaya has contracted with SIMS RECYCLING SOLUTIONS INC. (SIMS) to support end-of-life management of our own e-waste
equipment on a global basis, and partners with SIMS to provide environmentally sound recycling to customers wanting todispose of Avaya products that have reached the end of their useful life.

For Avaya’s country-specific WEEE position statements and WEEE, battery, and packaging registration numbers, visit avaya.com.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Sustainable Decommissioning with Green Standards

PROTECTINGTHE
ENVIRONMENT

Since January 2022, Avaya has been partnering with Green Standards, a global workplace
decommissioning firm, to help us unlock the environmental and social value of our unwanted
office furniture and equipment. As we downsize and reduce our environmental footprint, theGrean Standards team helps determine the best solution for items we no longer need. The
sustainable decommissioning process includes charitable donation, resale, and recycling tokeep workplace furniture and equipment out of the landfill while generating positive local
community impact.
Between October 2022 and November 2023:

100.0%

Program Impact

Diverted from landfill

17.6% — Resold

22.9 tons
29.3% — Donated

0.0% — Relocated© 2024 Avaya LLC. All Rights Reserved.

Diverted from landfill

53.1% — Recycled

0.0% — Landfilled2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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ENVIRONMENT

Environmental Benefit

T

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

70 tonnes

23 tonsof CO2 emissions avoidedof materials diverted from landfill

This is equal to:

PROTECTINGTHE
ENVIRONMENT

7,818 gallons

Reducing gasoline consumption
by 7,818 gallons

1,787 trees

Growing 1,787 tree seedlingsfor 10 years

10 houses

Offsetting electricity use
from 10 homes for 1 year

Community Impact$15,113 of in-kind donations have been made to support 6 community organizations on behalf of Avaya.

© 2024 Avaya LLC. All Rights Reserved.

HomesteadCommunity
Land Trust

Everett
Recovery Cafe

Habitat for
Humanity of
Snohomish County

Bellas Voice

Skyddsvarnet
secondhand
SpangaFralsningsarmens
Akutboende och
Motivationsboende in
Midsommarkransen

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Water

Avaya uses freshwater in our data centers and office buildings for sanitation, heating, and cooling. We measure and monitor
water withdrawals across our major locations (sites greater than 400 square feet), which account for 99% of our total square
footage.

We use actual data for those sites where it is available. Estimates for the remaining sites are based on industry intensity factors(average gallons/square foot) derived from U.S. Energy Information Administration (EIA) and U.S. Environmental Protection
Agency (EPA) sources.

PROTECTINGTHE
ENVIRONMENT

Our total withdrawals in FY2023 were 47.22 megaliters, a 36.8% decrease from FY2022. Reductions in water use were aresult of real estate closures and consolidations. We anticipate that our water withdrawals will decrease slightly over the
next few years.

Avaya uses the World Resources Institute Aqueduct Water Risk Atlas to determine which facilities are in water-stressed areas.
The Water Risk Atlas evaluates water risk against 13 indicators, such as water scarcity, groundwater decline, flood risk, drought
risk, and availability of clean drinking water. Avaya considers a site to be in a water-stressed area if the overall risk is “high” or“extremely high.” In FY2023, 16.4 megaliters of water were withdrawn from water stressed areas. All of these sites are officelocations and account for 35% of our total withdrawals.

Water2

Water withdrawal (ml)CY2019164

FY2020141

FY2021

63.1

FY202274.74

FY202347.22

Water withdrawal has been estimated for sites where water use data is unavailable. This approach uses an industry intensity factor derived from EPA andEIA for water consumption. Water sourced at our estimated sites is solely for use in office buildings. Therefore, due to the nature of our operations, we
assume that the amount of water withdrawn is equal to that being consumed.
2© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Responsible Product Design

Avaya monitors environmental regulations and standards to ensure compliance throughout our product life cycle. We
design our products with materials that comply with the European Union’s Restriction of Hazardous Substances (RoHS) andRegistration, Evaluation, Authorization, and Restriction of Chemicals (REACH) Directives, as well as China, Taiwan, Eurasian
Economic Union, and United Arab Emirates RoHS regulations.

PROTECTINGTHE
ENVIRONMENT

Avaya’s Design for Environment (“DfE”) program focuses on opportunities to reduce the environmental
impact of our solutions and services. We express our commitment to responsible product design in our
R&D Environmental Policy. Current initiatives include improving the energy efficiency of our products
and reducing single-use plastic packaging.
We are reducing the energy consumption of our VoIP phones, making them more energy efficient for our customers, thereby
helping them achieve their energy reduction goals. Conventional VoIP phones can use a significant amount of energy. Older
VoIP phones can use up to 10 watts of power a day, which is equivalent to the amount of energy used by a desktop computer.
Over the past several years, we have made great advances by certifying our J series phones in the Energy Star program.
Our ENERGY STAR certified phones initially included the J129, J139, J169 (no longer available) and J179. The suite of J seriesphones included in the Energy Star program was expanded in FY2020 to include the Avaya J159 and J189 and in January2024, the J129 was re-introduced to the market and was re-listed with Energy Star. In addition, we implemented Energy
Efficient Ethernet (EEE) in our J100 IP phones to reduce standby power consumption. We will continue our efforts to ensurethat EEE is openly available and easy to use.

Finally, Avaya is actively moving ahead with reducing the number of supported accessory power supply units (PSUs) usedwith our products. The aim is to consolidate across our product portfolios to two or three USB-C power supply models, which
would support the broad range of power requirements (low, medium, and high). This will simplify logistics within Avaya, allow
customers to use USB-C power over all their devices, and will reduce the amount of PSU waste generated each year when new
Smart Phone models arrive.
For information on how our products provide social benefits, see Technology for Social Good.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Corporate Sponsorships

Avaya donates money and product to organizations that focus
on healthcare and education. Processes are in place to vet theorganizations we sponsor to ensure they meet our standards andexpectations as well as to ensure appropriate internal approvals.
Vetting includes ensuring that the charitable organization is:

IMPACTING OURCOMMUNITIESAvaya is committed to delivering experiencesthat matter across our value chain, andthis includes making a positive impact incommunities worldwide. Our positive impact
is the result of many activities including:Corporate Sponsorships

Month of Giving

CSR Partnerships in India© 2024 Avaya LLC. All Rights Reserved.

• Reputable• Not-for-profit• Non-discriminatory• Not controlled by government officials• Non-partisan and adheres to fundamental human rights
principles

In FY2023, in addition to the donations made during our Monthof Giving (see discussion below), we donated more than $30,000
through sponsorships to organziations focused on healthcare
and $245,000 through in-kind donations. In addition, we madedonations via our partnership with Green Standards(see discussion here).

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Month of Giving

We kick off each fiscal year with our annual Month of Giving (MOG), a spirited campaign thatbrings together Avaya employees from around the globe who donate their time, money, andenergy to make a difference in our communities. Since 2015, we have logged thousands ofvolunteer hours and raised over $1.4 million to support various charities worldwide. Overthe years, we have worked to clean up our environment, protect animals, feed the hungry,
support our veterans, women, marginalized populations, and local communities, improve
schools and playgrounds for children, and fund important medical care and research.

IMPACTING OURCOMMUNITIESWe have donated more than $530,000 to our partner, Save the Children, to help fund construction ofclassrooms, offices, and other infrastructure (bathrooms), support book banks and summer learning
programs, and to boost overall agricultural efficiency and sustainability in Mozambique, Uganda,
Afghanistan, Vietnam, Niger, and New Mexico.

Building on the launch of our Volunteer Time Off (VTO) Policyin late 2022, the theme of our 9th annual Month of Giving
campaign was Uniting in Purpose, with a focus on community
engagement, volunteerism, and the strength of our Avaya
Uniteed Communities. In addition to our Save the Children
sponsored project, we highlighted 10 charities selected by our
Avaya United Communities that align with their mission andvision, as well as Avaya’s.

© 2024 Avaya LLC. All Rights Reserved.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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1,250+ hours volunteered fornonprofit organizations
1,500+ items donated

IMPACTING OURCOMMUNITIES$90,000+ raised for our Save
the Children sponsored project,
the 10 charities designated by the
Avaya United Communities, andvarious other charities near anddear to our employees’ hearts.
Worldwide participation by region:

18%

3%

45%

APAC

© 2024 Avaya LLC. All Rights Reserved.

16%

CALA

CAN

EMEA

18%

USA

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Charities Selected by Avaya United Communities2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

CSR Partnerships in India

Our corporate social responsibility (CSR) efforts in India are focused oncommunity development that supports poor, deprived, and marginalized
populations. We pursue CSR programs primarily in areas that fall within theeconomic vicinity of the company’s operations to enable close supervision,
provide opportunities for employee engagement, and ensure maximum
development impact. Avaya India focuses on:• Enhancing the quality of education• Utilizing Avaya’s technology to improve access to health and education

IMPACTING OURCOMMUNITIES• Building skills and employment

Door Step School (DSS)• Providing humanitarian relief

DSS was established in Mumbai in 1998 to provide primary education and support to underprivileged students. Avaya India
supports two DSS projects operating across communities in Pune, Maharashtra: the Community Learning Center and the
School on Wheels.

• Community Learning Centers (CLCs) were established in two communities with Avaya India’s support for children
residing in and around slum communities. These centers offer a quiet place to read books, study, and finish homework.
It is a rented space in the community with a library, computer class, and science experiment labs.

• School on Wheels (SOW) is a re-modelled bus that serves as a mobile classroom. It has classroom supplies, including
a computer, DVD player, and educational audio-visual learning material. With Avaya India’s support, the bus reachedchildren in 8 communities who have no access to education. SOW is focused on helping children prepare for school andgetting them admitted into government schools.

Avaya India’s support of Community Learning Centers and School on Wheels benefited over
1,100 students.

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
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ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Bharti Foundation

Bharti Foundation, the philanthropic arm of Bharti Enterprises, implements and supports programs in the fields of primary,secondary, and higher education, as well as sanitation. Avaya India supported Bharati Foundation with digital classrooms in
8 schools in Jodhpur, Rajasthan. The digital classroom set up consisted of smart TVs, a sound bar, and a mobile phone. Avaya
India also donated funds for 25 laptops for use by teachers.
Avaya India’s support of the digital classrooms benefited over 2,100 children.

Bal Raksha Bharat (Save the Children India)

IMPACTING OURCOMMUNITIESAvaya India partnered with Save the Children India on a two-year skills building program. The objective of the program wasto help 1,000 adolescents and youth (11-22 years of age) from children’s homes and daycare centers cope with life challenges
by providing:Life skills, digital and financial literacy,
and psycho-social support.

Vocational training, mentorship,and employment advice.

Of the 1,050 youth that were provided with training
opportunities, 380 were placed in jobs acrossindustry sectors including Business Process
Outsourcing (BPO), retail, and data entry. Of the
380 that were placed, 67% (255) were women, and51.5% (196) were placed in the BPO sector.
Beneficiaries:
As part of the Bharti ChangeMaker Awards, Avaya India’s Save The
Children Employability Program received the Bronze award for theSocial Initiative - National Category for the impact the program
created on the lives of the beneficiaries.

© 2024 Avaya LLC. All Rights Reserved.

Employment connections andopportunities to trained youth.

Bal Raksha Bharat

Adolescents
Youth

Total

Trained
512
538

1050

Placed

Men

125

Women

380

255

2023 Sustainability Update

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ABOUT AVAYAIMPACTING OURCOMMUNITIESOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Pratham Mysore

Agastya International Foundation

During the 7 years the program has been operating,
the ABV project has improved learning for over 7,000
students in 34 government schools.

Avaya India’s support of the Core Science Activity
Center benefited over 1,000 students.

Pratham Mysore and Avaya launched the Avaya Baala Vidya(ABV) project in 2015 to reduce the learning gaps among
primary and middle school students, particularly the disparity
between the learning level and grade level of the students. ABVprovides supplementary foundational and remedial education
to children in grades 1 through 8 across Anekal block (Bangalore
South) in Karnataka. The student beneficiaries belong to weaksocioeconomic backgrounds (e.g., children of factory workers,
laborers, and house helpers).

© 2024 Avaya LLC. All Rights Reserved.

IMPACTING OURCOMMUNITIESAvaya collaborated with Agstya International
Foundation’s Core Science Activity Center program tomake science learning fun and exciting for students
from government-aided primary and high schools from
Vijayapura City and surrounding rural areas. Avaya India
also supported other programs, including summer
and winter camps, practical education activities ingovernment-aided schools, a digital library workshop, a
district-level science exhibition, and a community-levelawareness program called Pavadu Bayalu.

2023 Sustainability Update

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ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Magic BusWith more than 50% of India’s population under the age of 30, India is set to have the largest
workforce by 2027. Unfortunately, the rate of unemployment remains high, particularly
among youth from underserved communities. The biggest obstacle is not the unavailability ofjobs, but the lack of basic employability skills, even among educated youth.

IMPACTING OURCOMMUNITIESAnd that’s where Magic Bus comes in. Magic Bus works with children and young people
taking them on a journey from Childhood to Livelihood and out of poverty. By enablingchildren to complete secondary education, delay their age of marriage, and learn
employability skills, Magic Bus helps move a generation out of the vicious cycle of poverty.

Founded by Matthew Spacie in 1999, Magic Bus equips children and young people from the ages of 12 to 25 with the skills
and knowledge they need to grow up and move out of poverty. Since its inception, Magic Bus has transformed the lives of
one million children and young people, helping them move out of poverty.

Avaya’s new partnership with Magic Bus will support the development of a youth skilling center in Hyderabad. The program
will target 200 young people who have completed 12th grade and have dropped out of further education, and will ensure
placement in sustainable grey collared customer-centric jobs with an average salary of INR 12,000 per month.
The program consists of core employability skills, including life skills, work readiness, interview and CV prep support;
financial literacy; spoken English; and computer skills. In addition, Avaya employees are provided with opportunities tovolunteer and share their expertise on topics including MS Office, leadership, motivational sessions, and financial anddigital literacy.

© 2024 Avaya LLC. All Rights Reserved.

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Customer
RelationshipManagement

GUIDINGCUSTOMERSAvaya is committed to delivering experiencesthat matter across our value chain. For
customers, this means guiding themconfidently and safely through their digitaltransformation journey. Guiding customers
means we support efforts in the following
three areas:© 2024 Avaya LLC. All Rights Reserved.

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENT

Voice of the
Customer

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERS

Customer
Trust

GOVERNANCEAND ETHICS

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PARTNERINGWITH SUPPLIERSPROTECTING THE
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Customer Relationship Management

In today’s competitive landscape, where environmental consciousness is increasingly intertwined with consumer
expectations, mastering Customer Relationship Management (CRM) is not just a strategy but a necessity for sustainablegrowth. Socioeconomic and environmental shifts have accentuated the gap between what customers demand and whatbusinesses deliver, urging companies to reevaluate their approaches.

GUIDINGCUSTOMERSThe convergence of consumer and business realms,
fueled by AI, smart devices social media, and heightened
connectivity, has reshaped the dynamics of customer
engagement. This paradigm shift necessitates areassessment of business fundamentals, emphasizing
operational efficiency, sustainability, and a customercentric ethos.
At Avaya, our commitment to CRM reflects a strategic
realignment towards these imperatives. We recognizethat innovation must harmonize with continuity,
seamlessly integrating sustainability into our operationaltransformation while enhancing customer experiences.

Central to our CRM philosophy is the cultivation of trust
through transparent communication and service delivery.
Acknowledging imperfections and proactively addressing
concerns fosters a culture of openness and accountability,
vital for nurturing enduring relationships. This ethos
extends beyond mere transactions, positioning Avaya as atrusted partner invested in our customers' success.

CRM empowers us to orchestrate personalized interactions, anticipate needs, and deliver exceptional service, thereby
engendering customer loyalty. By harnessing data analytics, we uncover insights into customer preferences and behaviors,
facilitating targeted offerings and informed decision-making. This enables us to not only drive revenue growth through crossselling and upselling but also align our offerings with customers' needs.

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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESVoice of the Customer

CRM serves as a conduit for the Voice of the Customer (VOC), channelingunfiltered feedback into actionable insights. Healthy relationships are built
over time on a foundation of trust, which begins with a customer-focus thatsystematically shares unfiltered VOC across the business. Our purpose is tofacilitate sustainable and coordinated improvements in all aspects of thecustomer journey – in how we communicate, how we market, how we sell, how
we develop and launch products/services, how we bill and in how we support
our customers.

GUIDINGCUSTOMERS

Deliver Legendary Customer Experience 
Satisfaction
with the Brand

Happiness in theMoment© 2024 Avaya LLC. All Rights Reserved.

Confidence
in the Brand

Consistently
Satisfied

GOVERNANCEAND ETHICS

Customer RelationshipManagement

The strategies, technologies,
and practices that we employ to:

UnderstandContinual improvement is the name of the game, and our aim is to do so froma place of deep customer knowledge; understanding customers’ needs andwants, and in how we perform to those expectations. Our VOC methodology iscontinuous, perpetual, and constantly evolving to meet the changing requirementsof the market – after all, the markets that our customers serve aren’t static,
requiring them to pivot to their constituents’ changing needs, and so should we.
Ultimately, CRM transcends transactional interactions, evolving into a strategic
imperative for Avaya. It is the cornerstone of our commitment to customercentricity and sustainability, driving transformative change grounded in deep
customer understanding. By embracing CRM as a philosophy rather than atool, we embark on a journey of continuous improvement, enriching customer
experiences, and delivering on value creation for our customers.

GUIDINGCUSTOMERS

2

1ManageImprove

3

The interactions andexperiences throughout
the customer lifecycle.

The Effect of Customer Relationship Management
Trustin the Brand

Reliance withMy Business

Loyaltyof the Brand

More of My Future
Business

Advocacy
for the Brand

Extension of Your
Salesforce

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PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Sustainable Events

Avaya is working to make the events we hostmore sustainable, starting with Avaya ENGAGE,
our annual conference for customers, peers, andpartners that includes a combination of guest
speakers, breakout sessions and hands-on labs.

At Avaya ENGAGE 2023, we partnered with Marriott’s
Walt Disney World Dolphin resort to offer a numberof sustainable practices, including reducing singleuse plastics and diverting food from landfill:

GUIDINGCUSTOMERS
10,400 single-use water bottles were saved
from being used by using bottled water
alternatives.

15,000 pounds of food waste were diverted

from landfill using local food waste reduction
practices.

For Avaya ENGAGE 2024 in Denver, we are looking for ways to make the event even more sustainable, for example,
by eliminating more single-use plastics, recycling more and disposing less, reducing water consumption, andminimizing the overall carbon footprint of the event. This illustrates our company’s commitment to the environmentand our commitment to provide our customers, peers, partners, and guest speakers with a valuable, sustainable, andunforgettable experience.

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Customer Trust

Providing value to our customers is an integral part of our company becoming a Destination Place to Work. Our customers
value being able to adopt advanced functionality without business disruption, and our streamlined product roadmap androllout of more than 150 new product features and enhancements since January 2023 deliver that value.

GUIDINGCUSTOMERS

Along with innovation value, we also want to improve our customer relationships by building trust. We created the Avaya TrustCenter in September 2022 to improve transparency about the policies, practices, and technologies that help our customers
ensure the security, compliance, and privacy of their data across Avaya products and services.

Our
Commitments

Security: To meetbusiness-criticalmandates with
communications thatare secure, compliant,and accredited by major
regulatory bodies.

Compliance: To ensure
the security of our assets
and of the data we
handle on customers’
behalf by complying
with laws, regulations,policies, and customer
commitments.

Privacy: To safeguard
privacy throughprocesses and policies
that protect customer
data.

Visit the Avaya Trust Center: www.avaya.com/en/trust-center/© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

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GOOD

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Avaya is committed to the highest standards of corporate governance and conduct. We know that our stakeholders – ourcustomers, business partners, investors, and employees – expect no less than our constant commitment to integrity, fairness,transparency, and accountability.

GOVERNANCEAND ETHICS© 2024 Avaya LLC. All Rights Reserved.

Our commitment to good corporate governance is integral to our business and reflects not only
regulatory requirements and broadly recognized governance practices, but also effective leadershipand oversight by our senior leadership team and Board of Directors.
Effective May 2023, Avaya welcomed a new Board of Directors with extensive industry and financial leadership experiencethat will help Avaya usher in a new era of growth and operational excellence. The new Board members bring decades of
relevant expertise, insights, and skills to support Avaya as we invest in driving the next wave of innovation in enterprisecommunications and providing our customers and partners with true omnichannel customer experience solutions. Nine
directors make up the Avaya Board of Directors – 22% are women, 22% are African American, and 11% are Hispanic/Latino.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Risk Management

The company’s Board is responsible for overall risk oversight and strategy. CEO direct reports are responsible for managing
risks in their assigned areas of responsibility, with oversight by the Board and its committees. Risk appetite is determined byexecutive management with oversight from the Board.

Board of Directors

Has overall responsibility for the oversight of risk management.

Standing Board Committees

GOVERNANCEAND ETHICS

Have oversight for risk management in the following areas:

Audit

Compensation• Compliance• Employee culture &engagement• Capital structure• Business ethics• Litigation• Financial reporting• Compensation• Human capitalmanagement• Succession planning

Innovation &Technology

Nominating &Corporate Governance• Investments• Climate change• Technology strategy
roadmap• Cybersecurity• Business continuity
planning• Sustainability initiatives &performance• Diversity, equity, inclusion& belonging• Environmental protection• Employee health, safety,
and wellness• Human rights• CSR (Corporate Social
Responsibility) programs• Corporate governance© 2024 Avaya LLC. All Rights Reserved.

2023 Sustainability Update

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59

ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESConducting Business with Ethics & Integrity

We hold ourselves to the highest ethical standards of integrity and professional
conduct; this allows us to establish trust with our employees, customers, andpartners and an ethical culture throughout our value chain. We understand thata trusted relationship is critical for success and that trust must be earned anew
each and every day.

GOVERNANCEAND ETHICS

Our ethics program is built on a lifecycle associated with the principles of
prevention, detection, and remediation. Our compliance and security teams work
closely with our business stakeholder groups to assess, manage, and mitigate
compliance risk by taking appropriate actions. Our Security Team together with
our Chief Compliance Officer investigate issues of misconduct, identify the root
cause, and take corrective measures when needed.
Avaya’s Code of Conduct is the foundation of our ethics and compliance programand covers a variety of topics, including an overview of our guiding principles andinformation on how to conduct business in a manner that complies with the law. We
review the Code annually and make updates as needed.
The Code is a global resource that ensures employees not only comply with thelaw, but also do the right thing, the right way, for the right reason. Our Code of
Conduct applies to anyone that conducts business on behalf of Avaya. We havealso developed Codes of Conduct for our Suppliers and Business Partners thatare incorporated into agreements to ensure our expectations of ethical behavior
are clearly communicated.

© 2024 Avaya LLC. All Rights Reserved.

GUIDINGCUSTOMERSGOVERNANCEAND ETHICS

The percent of Avaya employees

who completed Code of Conduct
training increased from 92%
to 97%.

In the last ethical culture survey(November 2023), we received
the following responses:

98% of survey responders

feel comfortable reaching out
to someone at Avaya to seek

advice about ethical dilemmas
or concerns.

97% of survey responders

feel they can report unethicalbehavior or practices without
fear of retaliation at Avaya.

2023 Sustainability Update

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ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

GOVERNANCEAND ETHICS

Anonymous reports can be made through thefollowing channels:
Phone: 1-877-99-ETHIC (1-877-993-8442) or+1 908-953-7276
Online through the Convercent website© 2024 Avaya LLC. All Rights Reserved.

Avaya employees, including leadership, are required tocomplete annual on-line training regarding the Code of
Conduct, and, as part of the training, must acknowledge theirunderstanding of the course content. All employees mustcomplete additional training, which may include anti-bribery
and corruption, data privacy, cybersecurity, and harassment
prevention training. We monitor the successful completion ofthese training modules.

Another critical component of our ethics and complianceprogram is ensuring that our employees can speak up without
fear of retaliation. Avaya has zero tolerance for unlawful
workplace retaliation. While issues are raised to management
during the normal course of business, we want our employees,
customers, partners, and suppliers to know they can raise any
concern through our Ethics Helpline. Issues can be presented
anonymously. Once a report is received, it is reviewed andinvestigated, and corrective action is taken if necessary.

2023 Sustainability Update

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61

ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

Cybersecurity & Data Privacy

Strong security and privacy programs have never been more important. Our vigorous, risk-based cybersecurity programis dedicated to protecting both our data and data that we process on behalf of our customers and partners. We utilize adefensive in-depth strategy, with multiple layers of security controls to protect our data and solutions.

We take cybersecurity seriously and devote significant resources and tools to protect our systems, products, and data fromunwanted intrusions and to ensure we meet our contractual and regulatory obligations.

We investigate potential data breach issues identified through our security procedures and terminate,mitigate, and remediate such issues as appropriate.

GOVERNANCEAND ETHICS

Avaya has a Cyber Security Forum, cross-functional Cyber
Incident Response team, a Security Operations Center, andstrong governance to ensure compliance with our security
policies and protocols. These teams are comprised of internal
resources and supported by external experts responsible formonitoring the effectiveness of our cybersecurity governanceand vulnerability management programs.
Avaya is committed to building on our experience throughleading edge technology solutions that enhance privacy,
as well as cloud solutions that aim to deliver both security
and privacy. We have extensive experience in safeguarding
personal data and helping our customers comply with theirlegal obligations when it comes to privacy and security,
including those who must meet the highest standardsof security such as governments, public authorities andorganizations, and financial institutions.

Our privacy compliance program is mainly based on ourController and Processor Binding Corporate Rules (BCR), whichhave been approved by the EU regulatory authorities and© 2024 Avaya LLC. All Rights Reserved.

which are regularly reviewed and improved. Through theapplication of these BCR, we endeavor to apply uniform data
handling practices, based on the General Data Protection
Regulation (GDPR) standards, on a global basis throughout all
Avaya entities that process personal data. These entities havesigned on to our EU BCR.
We have dedicated significant time, capital, and otherresources to obtain these BCR and are committed tocompliance with GDPR requirements and requirementsfrom other laws, such as the Brazil Data Protection Law,
the California Consumer Privacy Act, and the India Digital
Personal Data Protection Act. We expect that as privacy laws
continue to evolve and become more prevalent throughout
the world, we will be required to dedicate additional
resources to ensure compliance.

Our website and our Trust Center contain information about
privacy, security, and compliance practices that we follow,
how we help our customers comply with privacy laws, andprivacy within our solutions and on our websites.

2023 Sustainability Update

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62

ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICS

FY2019FY2020

FY2021

FY2022

FY2023

Reference Indices

6,522

6,412

7,023

6,156

3,879

GRI 2-8

SUSTAINABILITY METRICS TABLE
EconomyNumber of employees

Number of contractors

Real estate square feet (thousand)Environment1

EnergyEnergy consumption (MWh)DieselNatural gas

Grid-Connected Electricity

Gasoline

Energy intensity

MWh/employee

MWh/thousand square ft.

Reduction of energy consumption from previous year (MWh)

1.

7,888
2,400

8,266
2,104

8,063
1,486

7,094

6,338
1,025

1,328

CY2019FY2020

FY2021

FY2022

FY2023

1,622

1381

565

99

144

92,07892,81968,61578,3593,300

17,044

11,731

13,99820,214

17,313

9,853

14,05813,819

11.7

11.2

8.5

11.0

10.01

20,919-24,204-

14,87866,942

38.4

20,91957,08144.1-

46,46646.2

24,20450,204

59.0-

Environmental metrics were historically tracked and reported on a calendar year basis. The 2021 reporting period has been adjusted to fiscal year (October 1 – September 30) toalign with Avaya’s financial reporting. Reporting year 2020 has also been adjusted from calendar year to fiscal year to allow for a year-on-year comparison and all future data will bereported on a fiscal year basis. In addition, where use data was not available, estimates were made in accordance with industry standards and best practice.

© 2024 Avaya LLC. All Rights Reserved.

63,481

GRI 2-7
GRI 2-6

Reference Indices
GRI 302-1
TC-SI-130a.1,

7760

41,75861.9

14,878

GRI 302-3
GRI 302-4
GRI 302-4

2023 Sustainability Update

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63

ABOUT AVAYAOURSUSTAINABILITYSTRATEGY

Emissions

SUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSCY2019FY2020

FY2021

FY2022

FY2023

Scope 2 emissions: location-based

31,45629,48323,05023,033

19,770

Scope 3 emissions

816,626

840,995

837,060

472,488

265,420

Scope 1 emissions

Scope 2 emissions: market-based2

Total greenhouse gas (GHG) emissions (mtCO2e) 3
GHG emissions intensity (Scope 1 & 2)
mtCO2e/employee

5,300

4,516

33,68530,803855,611876,314

4.7

4.3

2,543

25,949865,552
3.5

3,633

24,731

500,852

3,286

GRI 305-1

20,375

GRI 305-2

289,081

4.0

3.7

mtCO2e/thousand square ft

15.3

16.8

19.2

21.4

23.0

mtCO2e/employee

0.8

0.5

0.03

0.05

1.43

Water4

CY2019FY2020

FY2021

FY2022

FY2023

Waste5

CY2019FY2020

FY2021

FY2022

FY2023

130.6

100

42.3

23.22

72.14

GHG emissions intensity (Scope 3, business travel)
Reduction of GHG from previous year (mtCO2e)164

Water withdrawal (ml)Hazardous waste
E-wasteNon-Hazardous waste

7

112.6

130.6

99.8

3.4

12.6

0

2.

FY2020, FY2021 and FY2022 market-based totals use a mix of location-based and residual mix (whereavailable) emission factors and do not include any supplier-specific emission factors.

3.

Total greenhouse gas (GHG) emissions include Scope 1 + Scope 2: market-based + Scope 3 emissions.

4.

Water withdrawal has been estimated for sites where water use data is unavailable. This approach
uses an industry intensity factor derived from EPA and EIA for water consumption. Water sourced at ourestimated sites is solely for use in office buildings. Therefore, due to the nature of our operations, we
assume that the amount of water withdrawn is equal to that being consumed.

© 2024 Avaya LLC. All Rights Reserved.

141

134.2

Waste recycled (mt)Batteries

12,6200.2

10,762

63.1
46.8

364,700

74.74
23.94

GRI 305-2

GRI 305-3

GRI 305-4
GRI 305-4

211,771

GRI 305-5

47.22

GRI 303-3,
TC-SI-130a.2

78.68

GRI 306-2

42.3

23.22

6

72.14

4.5

0.72

6.54

0

GOVERNANCEAND ETHICS

0

0

5.

Waste data was incorrectly reported as metric tons when the actual data was in pounds. All waste data
has been converted from pounds to metric tons for calendar years 2018-2019 and fiscal years 2020-2021.
All future waste data will be reported as metric tons.

6.

Bangalore e-waste data was excluded as accurate data was not available.

7.

Non-hazardous waste refers to plastic, wood, glass, metal, and misc.

2023 Sustainability Update

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64

ABOUT AVAYAOURSUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALS

Labor Practices and Decent Work
Diversity and Equal Opportunity

IMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSFY2021

FY2022

FY2023

Male

81%

79%
21%

78%

21.8%

76%

76%

Under 30 years old

0%

0%

0%

0%

0%

30-50 years old

Over 50 years old

Minority groups (U.S.)
Minority

Non-minority

Employees in non-leadership positions (all positions below director)

GenderMale

Age

PROTECTING THE
ENVIRONMENTFY2020FemaleAge

PARTNERINGWITH SUPPLIERS

FY2019

Employees in leadership positions (director or above)

GenderEMPOWERINGOUR PEOPLE

19%

24%

36%

31%

31%

32%

18%

19%

18.7%

19%

21%

82%

77%

64%
81%

78%

69%
81%

77%

69%
81%

78%

79%

22%

23%

22%

23%

Under 30 years old

6%

6%

5%

5%

8%

52%

52%

51%

51%

Over 50 years old

41%

41%

43%

44%

42%

Minority

26%

27%

28%

27%

29%

Minority groups (U.S.)
Non-minority

Percentage of total employees covered by collective bargaining agreements

Percentage of employees that leave Avaya per year (voluntary)© 2024 Avaya LLC. All Rights Reserved.

74%

73%

72%

8%

6%

8%

4%

4%

4%

73%

71%

11.2%

10.8%

3.8%

GRI 405-1,
TC-SI-330a.3

77%

23%
54%

GRI 405-1,
TC-SI-330a.3

68%

Female30-50 years old

Reference Indices

24%

41%
59%

GOVERNANCEAND ETHICS

GRI 2-30

GRI 401-1

2023 Sustainability Update

MESSAGEFROM OUR CEOTECHNOLOGYFOR SOCIAL
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65

ABOUT AVAYA

Occupational Health and Safety

OUR
SUSTAINABILITYSTRATEGY

Case rates (rate per 100 employees in the U.S.)
Total case rate

Lost workday case rate

Injuries by type

EMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSFY2019FY2020

FY2021

FY2022

FY2023

0.14

0.14

0

0.23

0.09

0.14

0.14

0

0.11

0.09

Slip/trip/fall

50%

50%

0%

35%

0%

Motor vehicle accidents

0%

0%

0%

0%

0%

Ergonomic

Struck by an object
Lifting

Reach/pull
Other

Society

Local Communities

Total CSR spend in India (million INR)88.

SUSTAINABLE
DEVELOPMENT
GOALS

India Fiscal Year is April 1 – March 31© 2024 Avaya LLC. All Rights Reserved.

25%

0%

0%

0%

25%

0%

50%

0%

25%

25%

0%

17%

100%

0%

FY2019

30.8

0%
0%

FY202023.8

0%0%

FY202118.1

0%0%

FY2022
14.7

GRI 403-9
GRI 403-9

0%

0%
0%

GOVERNANCEAND ETHICS

0%0%

FY2023
14.3

Reference Indices
GRI 413-1

2023 Sustainability Update

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ABOUT AVAYASAFE HARBOR
STATEMENT© 2024 Avaya LLC. All Rights Reserved.

OUR
SUSTAINABILITYSTRATEGYSUSTAINABLE
DEVELOPMENTGOALSEMPOWERINGOUR PEOPLE

PARTNERINGWITH SUPPLIERSPROTECTING THE
ENVIRONMENTIMPACTING OURCOMMUNITIESGUIDINGCUSTOMERSGOVERNANCEAND ETHICSThis report contains certain “forward-looking statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,”“believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify
forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic
objectives, business prospects, anticipated economic performance and financial condition and other similar matters.
Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties
that could cause actual results to differ materially from those anticipated or expected by the management of theCompany. These statements are not guarantees of future performance and actual events or results may differ
significantly from these statements. Actual events or results are subject to significant known and unknown risks,
uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is
not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue
reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document inwhich they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to
any forward-looking statement as a result of new information, future events or otherwise, except as required by law.
These statements constitute the Company’s cautionary statements under the PSLRA.

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