Warrington and Halton Hospitals NHS
Profile• Two hospitals withdedicated specialist
facilities and 569 beds.
• Cares for 300,000
patients each year.
UsersNHS Trust secures access and improves staff efficiency.
Simplify the login process for healthcare staff
Warrington and Halton Hospitals NHS Foundation Trust manages Warrington Hospital andHalton General Hospital in the North West of England. The two NHS hospitals work together toprovide high quality health care services for over 300,000 patients across the towns ofWarrington, Runcorn (where Halton General Hospital is based), Widnes and the surrounding
areas in the North West of England.

• 3800 clinicians, managersand staff.
• Up to 12 passwords peruser to remember.

Managing over 3,800 staff who each require access to up to 12 different healthcare
applications on a day-to-day basis to carry out key services, the Trust recognised that having toremember multiple passwords was placing a burden on its staff and IT support team.

Challenges

The Trust therefore decided to look for a cost-effective, flexible and secure solution which
would simply the login process for staff, reducing the problem of forgotten passwords, whilst
maintaining the current high level of security essential in a hospital environment.

• Enhance login security andenforce strict hospitalsecurity guidelines.
• Improve working practiceand productivity.
• Compatible with existing
hospital informationsystem.
Benefits• Simplifies and securest
access to key hospital
applications.
• Expected to reduceburden on IT support staff
by 70%.

A cost-effective, flexible and secure solution
Following a four-way pitch, Warrington and Halton Hospitals NHS Foundation Trust selectedEnterprise SSO, a single sign-on solution from identity and access management leader Evidian,
to increase login security, improve staff efficiency and cut IT support calls.
Evidian’s solution was implemented as it met the Trust’s key requirements for security andflexibility; fit their network setup and complied with data security standards. It was also the mostcost-effective and scalable solution for future requirements.
The Trust worked with Evidian to install and customise the Enterprise SSO solution at both
locations during the summer this year. After installation the initial focus was on integration andtesting with the Trust's key healthcare applications, followed by a pilot across 150 users.
The solution enables staff to login to 12 unique healthcare applications by enabling authorised
clinical and admin staff from all wards to simultaneously login with a single user ID andpassword instead of having to remember multiple passwords for different applications.
Enterprise SSO secures access to all types of corporate application – whether Windows, Citrix,
Linux, Unix, web-based or mainframe. It combines multi-factor authentication with a plug-andplay SSO solution, replacing user passwords with digital signatures based on certificates, smart
cards, USB keys, or biometrics. Access is authorised according to existing security policies andenterprise directories.

Case study > Healthcare

www.evidian.com

Ability to quickly and securely switch between users
A key benefit of the Evidian Enterprise SSO solution is it simplifies access to key hospital
applications, improving working practice and productivity for managers, clinicians and staff.
Its ability to quickly and securely switch between users on shared computers means clinical andadmin staff are able to swiftly login with a single user ID and password instead of having toswitch back and forth logging into multiple applications. This no-nonsense approach toaccessing hospital applications is not only more efficient but more importantly, also moresecure.

“The Enterprise SSO solution
has been so popular with staff
that they are actually
demanding to be signed up toit. It makes their jobs
considerably easier and more
efficient and also encourages agreater level of security when it
comes to the use of healthcare
applications. It will also makeour job easier as we start todeal less and less withpassword related problems –we expect it to cut IT helpdesk
calls by around 70%.”
Steve Nicholson,
IT services manager,
Warrington and Halton
Hospitals NHS Foundation
Trust.

The Evidian Enterprise SSO solution encourages a greater level of compliance as it creates anaudit trail of users, this minimises potential security breaches. The solution also improves staff
productivity as it eliminates the need to juggle and remember several passwords – which isoften time consuming.
An important factor in choosing Evidian’s Enterprise SSO was its compatibility with Meditech the hospital’s information system. This system has been used by the Trust since 1997, keeping arecord of clinical modules and all hospital admission, discharge and transfer details. It was
imperative that any solution taken on should be compatible with Meditech, and during the fourway tender Evidian demonstrated how their solution would work alongside the Trust’s system.
An additional benefit of the Evidian Enterprise SSO solution is its unique self-service password
reset function, which lets staff reset passwords themselves by going through a series of pre-set
security questions. As well as encouraging employees to use the full range of applicationsavailable to them it eliminates a significant number of password reset calls coming through tothe IT helpdesk, meaning the IT department can focus their time and resources elsewhere.
Steve Nicholson, IT services manager of Warrington and Halton Hospitals NHS Foundation
Trust, said: “[…] Although we evaluated four other solutions we opted for Evidian’s Enterprise
SSO because it offered greater granularity, flexibility and a wider scope of facilities –
furthermore out of all its competitors Enterprise SSO was the most cost effective. We were also
extremely impressed by Evidian’s demonstration of how their system would integrate with ours,
especially our Meditech hospital information system – which was a must“.

Looking to the Future

3939A2A228LV
58LV0300 – Duplicopy – 2009

Since the initial pilot Warrington and Halton Hospitals NHS Foundation Trust has rolled out
Enterprise SSO to almost 1000 users - including the busy A&E department. The Trust plans totrain a total of 3500 employees in its use within the coming months.

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