Avaya Integrationfor Microsoft Teams

Microsoft Teams is the collaboration application of choice for many businesses.
While Teams provides many essentials for collaboration, one feature has leftmany organizations hungry for a better solution: telephony. The built-in telephonycapability in Teams often doesn’t meet the needs of modern-day organizations.
Alongside Teams, you likely have a significant investment in Avaya telephony– technology, established workflows and call flows, adjacent applications

intertwined, training, reports and more. You have integration options to use yourexisting Avaya telephony platform seamlessly within Microsoft Teams.

Avaya Integration for Microsoft Teams

Microsoft Teams Integration Availablefor Every Avaya Platform

As the largest provider of UC and CC seats globally, Avaya addresses theneeds of all customers with whatever combination of architectures theychoose to deploy. Integrations are available for cloud and on-premises
solutions including:￭

Avaya Aura®

￭

Avaya Cloud Office®

￭￭Avaya IP Office™

Avaya Enterprise Cloud™

What’s the Most Convenient Implementation Option for Me?
Click-to-Call (for Microsoft E3 or below licensing)With Click-to-Call, the user initiates a call through the Teams UX, which
launches an Avaya soft client to dial the call.

Direct Routing (for Microsoft E5 licensing)With Direct Routing, the user initiates a call through the Teams UX, as a fullnative Teams experience.

Avaya Integration for Microsoft TeamsAvaya Integration Benefits￭

Flexibility – Avaya offers flexibility with both Click-to-Call and Direct￭

Major cost savings – Click-to-Call integration with Avaya only requires

Routing integration with existing Avaya telephony infrastructure.

Microsoft E3 licensing, a significant savings of $15 to $21/user/month vs.

the cost of Microsoft E5 licensing required for Direct Routing. While manyorganizations will have E3, the additional costs for E5 licensing can bemajor; for example, with 2,000 users, the additional cost can be $500,000￭

per year.

Native Teams environment – Enterprises can get the pure Teams

environment, and if there are any issues with Teams, they have a fully
functioning Avaya phone system behind it.

￭

Use existing carrier services – Organizations can continue with their￭

More control – Companies have more control over their telephony￭￭￭existing carrier contracts.
environment.

Business continuity – Firms have their existing softphone and video
meetings entitlements for business continuity. If Teams goes down,
customers can continue with their Avaya applications.

Reliability – Avaya can deliver 5-9’s uptimes, which is 5 minutes of outage
per year.

Microsoft Certified – Avaya Session Border Controller for Enterprise(SBCE) is a Microsoft certified SBC that provides integration with the Direct
Routing feature of Teams.

Avaya Integration for Microsoft TeamsAvaya Aura®
￭￭

Click to Call / Microsoft E3: Avaya Calling for Teams integrates withTeams to drive the Avaya Workplace client for calling. Avaya Workplace isincluded in Avaya Core and Power Suite entitlements.

Direct Routing / Microsoft E5: Avaya Session Border Controller forEnterprise integrates with Teams for a native experience.

Avaya IP Office™
￭

Click-to-Call / Microsoft E3: Avaya Calling for Teams integrates with

Teams to drive the Avaya Workplace client for calling. With PLDS licensing,Teams and IP Office users are supported by the Office Worker, Teleworker,

and Power User profiles. Subscription licensing users are supported by the￭UC User profile.

Direct Routing / Microsoft E5: Avaya Session Border ControllerEnterprise integrates with Teams for a native experience.

Avaya Cloud Office®
￭

Click-to-Call / Microsoft E3: Avaya Calling for Teams integrates with￭

Direct Routing / Microsoft E5: Avaya Cloud Office – Cloud PBX forTeams to drive the Avaya Cloud Office Embedded Dialer.

Microsoft Teams integrates with Teams for a native experience.

Avaya Enterprise Cloud™
￭￭

Click to Call / Microsoft E3: Avaya Calling for Teams integrates with

Teams to drive the Avaya Workplace client for calling. Avaya Workplace isincluded in Avaya Core and Power Suite entitlements.

Direct Routing / Microsoft E5: Avaya Session Border Controller forEnterprise integrates with Teams for a native experience.

Avaya Integration for Microsoft Teams

Licensing and Costs for Teams Telephony
Without Avaya Integration
You can easily enable integration with your existing Avaya telephonyplatform; or you can choose one of Microsoft’s options. With both Microsoft
365 E3 and E5 licensing, you must purchase a calling plan with added cost.

Microsoft 365 E3 Enterprise Plan:￭

Includes access to Microsoft 365 apps including Teams.

￭

For an additional $8/user/month, or by moving to a Microsoft E5 plan,￭￭

Does not include calling between Teams users.

Microsoft Teams Phone Standard enables calling between Teams users;
but this isn’t a calling plan.

Calling outside the Teams environment (landlines, mobile phones, etc.)

requires an additional calling plan via Microsoft Operator Connect, DirectRouting, or the Teams Phone with Calling Plan bundle at an additional cost.

Microsoft 365 E5 Enterprise Plan:￭￭￭￭

Avaya Integration for Microsoft Teams

Includes access to Microsoft 365 apps including Teams.

An increase of $21/user above E3 for Microsoft 365 for Enterprise, or $15/
user for Office 365.

Includes calling between Teams users through Teams Phone Standard,bundled in the E5 plan.

Like above with Microsoft E3, Teams Phone enables Teams to Teams user calls,

but organizations still need to purchase a calling plan for external connectivity.

Avoid Expenses of Teams Calling Plans and More
Licensing with Avaya Integration
Avaya offers flexibility with both Click-to-Call and Direct Routing integrations.

Organizations can continue with their existing carrier contracts while maintaining control
over their telephony environment.

They can get the pure Microsoft Teams user experience, and if there are any issues

including downtime, they have a fully functioning Avaya phone system behind it and cancontinue business with their Avaya applications.

To learn more about the Avaya integration for Microsoft Team, visit this page.

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About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences aredelivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, withinnovation and partnerships that deliver game-changing business benefits. Our cloud communications

solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer
and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we arecommitted to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Avaya Integration for Microsoft Teams | 02/23 • UC15895EN