To the press and whom it may concern:
May 23, 2022

[Report on a survey into the actual situation of the revised electronic
account book storage law]
About 40% of companies supported electronic trading.
More than 80% of companies that have introduced a system are keenly aware of theenhancement of the efficiency of work related to expense adjustment.
JTB Business Travel Solutions, Inc,. (head office: Koto-Ku, Tokyo, president & CEO: Masamitsu
Shibuya/hereinafter referred to as “JTB-CWT”), which provides J’sNAVI NEO*, the fare and expense adjustmentmanagement solution of the JTB Group, conducted a survey into the revised electronic account book preservation
law on people in charge of accounting or finance at companies.

The revised electronic account book preservation law, which went into effect in January 2022, provides that
documents received as electronic data, such as bills and receipts, be preserved electronically. As a result, many
companies are required to comply with this law.
*Two years from January 1, 2022, to December 31, 2023, are the grace period.

For this survey, a questionnaire was conducted to find what measures people in charge of accounting atcompanies are implementing to comply the revised law. As a result, factors holding back compliance, how eachcompany complies, and the after-effects of the compliance were revealed.

▼ Outline of survey result
・ Up to 43.7% of the companies comply with the electronic preservation of information on electronic
trading stipulated by the revised electronic account book preservation law (hereinafter referred to as
the “revised electronic account book law”). Of those companies not complying with the law yet, asmany as 73.9% responded that they had not yet started preparation. This suggests that many
companies are unable to comply with the law because they are too busy with ordinary business
operations or cannot bear the cost required to comply.

・ About 60% of companies that have already started electronic preservation of information onelectronic trading are feeling the advantages in business operations. As for the method ofcompliance, nearly half of the companies introduced a response system, and the percentage of
those that are feeling the business operation advantage are higher than the whole at 80% or more.

・ The advantages of introducing a system are not limited to the promotion of the elimination of paper
documents. What is important is that what an accounting department did manually has beenautomated. This has reduced manual input and prevented input errors, making it possible to checkthe contents of applications more easily. In addition, 83.3% of the respondents think that the system
has led to enhancement of the efficiency of work by applicants and approvers, contributing toimprovement of productivity by both.

・ The time required to cope with the electronic preservation of information on electronic trading is
one month or more and less than three months (24.8%), followed by three months or more and lessthan six months (18.3%). Although there is a grace period of two years, companies that have not yet
complied with the revised law should start gathering information early, taking the time required to let
all the employees know of the method of compliance into consideration.

[Details of survey result]◆ Up to 43.7% of companies electronically preserve information on electronic trading in compliance with therevised law (as shown in Figure 1). Of the companies that have not complied with the law, 73.9% have not yet
started preparation (Figure 2). The main reasons for noncompliance are being too busy with ordinary businessand the monetary cost (Figure 3).

As shown in Figure 1, 43.7% of companies electronically preserve the bills and receipts electronically received.
In the meantime, it was learned from Figure 2 that, of the companies not yet complying, 42.5% are currently
studying compliance while 31.4% have not done anything. In all, 73.9% of the companies have not yet started
preparation. This indicates that there are differences in compliance from one company to another.

In addition, Figure 3 indicates that 41.8% of the companies, the most, are too busy with ordinary business tocomply with the revised law, followed by 28.8% that said it would cost too much to comply, which makes it clearthat resources to comply have not been sufficiently secured internally.

◆ As a method of electronically preserving information on electronic trading, most of the respondents, or 47.1%of the companies, have introduced a system (Figure 4). Regarding the time required to complete compliance,
24.8% replied one month or more and less than three months (Figure 5).

As shown in Figure 4, 47.1% of the companies replied that they introduced a system conforming to the revised
electronic account book preservation law as a method of electronically preserving information on electronictrading.

In addition, Figure 5 reveals that time required from the introduction of a system to completion of compliance is
one month or more and less than three months (24.8%), followed by three months or more and less than six
months (18.3%). This indicates that it takes a majority of the companies less than six months to introduce asystem.

However, electronically preserving information on electronic trading is not completed by simply introducing asystem; preparations, such as for internal and external operations, and letting the people in charge know of thecompliance are also necessary. It is therefore important to start these preparations as early as possible.

◆ Of the companies that have introduced a system conforming to the revised electronic account bookpreservation law, 83.3% responded that they found advantages in business operation (Figure 6). Over 80% of
the companies think it leads to improvement of the efficiency of work by both the approver and the applicant(Figure 7).

As can be seen from Figure 6, 62.1% of all respondents are feeling the advantages in business operations as aresult of electronically preserving information on electronic trading. It was also found that, of the companies that
had introduced a system conforming to the revised electronic account book preservation law, 83.3% were feelingthe advantages. In the meantime, as shown in Figure 7, 64.7% in all of the people in charge said that theintroduction of a system led to improvement in the efficiency of work by the applicant and the approver. At
companies that have introduced a system, 83.3% of people in charge feel the same way.

As shown in Figure 8, of the issues that have actually been resolved, it seems a lot of people strongly feel that
paper documents have been reduced and the time and effort for manual input have decreased. In addition,
many of the companies that have introduced a system said that input errors have declined (34.7%) or checking
applications has become easier (34.7%).

From the above result, it can be learned that electronically preserving information on electronic trading leads tothe enhancement of work efficiency. Above all, all of the companies that have introduced a system repliedfavorably, making it clear that work efficiency can be improved by introducing a system.

[Conclusion]
This survey made it clear that electronically preserving information on electronic trading leads to improvement in
the efficiency of work by not only the people in charge of accounting and finance but also applicants andapprovers. This means, after complying with the revised electronic account book preservation law, theproductivity of the whole company can be expected to rise. The time required until a method of compliance isestablished is less than six months on average. By taking the time required to let all employees know aboutcompliance into consideration, however, the companies that have not yet complied with the law need to startconsidering introducing a system now without waiting for the grace period of two years.

[Outline of survey]
Method: Internet research
Subject: Men and women aged 20 to 65 throughout Japan, and people in charge of accounting or finance atcompanies that replied in response to a prior interview research survey that they knew about the electronic
account book preservation law
Period: March 14 to 22, 2022
Respondents: 350[J’sNAVI NEO official website]
https://www.jsnavineo.com/[About JTB Business Travel Solutions, Inc.]
Company name: JTB Business Travel Solutions, Inc.
Representative: Masamitsu Shibuya, President & CEO
Location: NBF Toyosu Canal Front, 5-6-52, Toyosu, Koto-Ku, Tokyo
Foundation: August 2000
Company website: http://www.jtb-cwt.com/*J’sNAVI NEO is a registered trademark of JTB Business Travel Solutions, Inc.
―――――――――――――――――――――――――――――――――――――――――――――――――■ General customers: If you have a question, contact
Nakamura, T&E Solutions Dept., JTB Business Travel Solutions, Inc.

TEL: +81-3-5548-8447 (9:30–17:30 *except December 30 to January 3, Saturdays, Sundays, and holidays)■Media: If you have a question, contact
JTB PR Office

TEL: +81-3-5796-5833 (Tokyo), +81-6-6260-5108 (Osaka)