MINISTRY OF ECONOMY
DEPARTMENT OF STATISTICS MALAYSIA

Presenter:
Norazlin Muharam
Principal Assistant Director
Services Statistics Division
6th March 2024

OUTLINE

1Introduction

2

Malaysia’s Experience in Developing International E-Commerce3

Current E-Commerce Statistics

4

Other Statistics Related to Digital Economy

5

Moving Forward & Current Initiatives

2

1.1 STATISTICS ACT

Census Act 1960
(Revised-1969)

Statistics Act 1965
(Revised-1989)

Statistics Act
1. Information gathered under the provisions of the Statistics Act 1965 (Revised – 1989).
2. Section 5: All establishments operating in Malaysia to provide actual information or best estimates tothe Department.
3. The Act stipulates that the contents of the establishments/ individuals returns are CONFIDENTIAL andwill not be divulged to any person or institution outside this Department.
4. Section 7: Penalty for the respondent's failure to provide the required information

4

1.2 INITIATIVES
Government of Malaysia’s initiative regards to digital economy:

1. MyDigital Initiative
2. National Digital Economy Blueprint

3. Digital Free Trade Zone (DFTZ)
4. The National Fiberisation andConnectivity Plan (NFCP)
5. Smart City Initiative5

1.3 DEFINITION
Malaysia follows OECD’s definition

WTO Work Programme on Electronic Commerce
definition (1998)“The production, distribution, marketing, sale or delivery of goods and services by electronic means”

E-commerce

Digital Trade

Definition of measurement purpose (OECD, 2009)

Handbook on Measuring Digital Trade IMF, OECD,UNCTAD and WTO, 2023

“The sale or purchase of a good and service, conducted overcomputer networks by methods specifically designed for the
purpose of receiving or placing orders”

Domestic e-commerce“The domestic sale or purchase of a goodand service, conducted over computer
networks by methods specifically designed
for the purpose of receiving or placing
orders”“All international trade that is digitally ordered and/or digitallydelivered”

Digitally ordered trade =International e-commerce“The international sale or purchase of agood or service, conducted over computer
networks by methods specifically designed
for the purpose of receiving or placing orders”

Digital delivered trade“All international trade transactions that aredelivered remoted over computer networks”

International transactions that are both
digitally ordered and digitally delivered

Source: IMF, OECD, UNCTAD and WTO

6

1.4 METHODOLOGY

1. UPDATING FRAME

2. CONSTRUCT QUESTIONNAIRE

Duration:
Census: 6 monthSample: continuous
Source:Malaysia Statistical Businesses
Register (MSBR)
Administrative data

•
•
•
•
•
•

3. DATA COLLECTION

Mode of Data Collection
Self administered(e-Census/e-Survey)
Mail Post
Face-to-Face Interview
Paper and Pen Interview (PAPI)
Computer Assisted Personal Interview(CAPI)
Computer Assisted Telephone
Interview (CATI)

4. DATA PROCESSING•••

Online Data Entry (ODE)
Offline Data Entry
Intelligent Character
Recognition (ICR)7

1.5 QUESTIONNAIRE
Sulit selepas data diisi
Confidential when filled with data

PERKHIDMATANPENGANGKUTAN DANPENYIMPANAN
TRANSPORTATION AND

Sila buat satu salinan untuk rekod tuan
Please mak e a copy for your record
NO. BATCH

NG

BIL

300H

TAHUN RUJUKAN 2022
REFERENCE YEAR 2022

JABATAN PERANGKAAN MALAYSIA
DEPARTMENT OF STATISTICS MALAYSIA
www.dosm.gov.my
BANCI EKONOMI 2023
ECONOMIC CENSUS 2023
Sila kembalikan soal selidik dalam masa 30 hari
Please return the questionnaire within 30 days

• 25 questions

KEGUNAAN PEJABAT / OFFICE USE
Nombor Siri / Serial Number

Nama pertubuhan dan alamat pos
Name of establishment and postal address

010051

313

314

315

317

318

321

322

323

324

325

PENGAKUAN / DECLARATION :Sila pinda jika alamat pos di atas tidak tepat
Please amend if the above postal address is incorrect

Sila lengkap dan kembalikan soal selidik ini kepada :Please complete and return this questionnaire to :Bagi sebarang pertanyaan, sila hubungi :For enquiries, please contact :No. Tel / Tel. No:

No. Faks / Fax No :E-mel / Email

Nama
Name

:
:

JawatanDesignation
Nama :::

Telefon
Telephone::

No. Faks
Fax. No

:
:

E-mel
Email

:
:

:
:

MAKLUMAN AM / GENERAL INFORMATION
a.
b.

c.

d.

a.
b.
c.

d.
e.

Jabatan Perangkaan Malaysia sedang melaksanakan Banci Ekonomi 2023 (bagi tahun rujukan 2022).
Tujuan utama ialah untuk menyediakan maklumat agregat dan profil sektor ini yang diperlukan oleh kerajaan bagi membentuk prog ram dan polisi
ekonomi di peringkat nasional.
Maklumat yang dikumpul adalah mengikut peruntukan di bawah Akta Perangkaan 1965 (Disemak - 1989). Seksyen 5 di bawah Akta ini menghendaki
mana-mana pertubuhan yang beroperasi di Malaysia untuk memberikan maklumat sebenar atau anggaran terbaik kepada Jabatan.Mengikut Akta ini,kandungan soal selidik pertubuhan / individu yang diterima adalah SULIT dan tidak boleh dihebahkan kepada sesiapa atau mana-mana institusi diluar Jabatan ini. Sementara itu, Seksyen 7 di bawah Akta yang sama menyatakan bahawa responden boleh dikenakan denda sekiranya gagal memberi
maklumat yang diperlukan.
Tuan diminta melaporkan butir-butir yang berkaitan dengan pertubuhan ini seperti tercatat di atas dan mengembalikan soak selidik yan g lengkap ke
Jabatan ini.

The Department of Statistics, Malaysia is conducting the Economic Census 2023 (for reference year 2022).
The main objective is to provide aggregated information and profile of the sectors required by the government to form ulate national economic programmes andpolicies
The information is gathered under the provisions of the Statistics Act 1965 (Revised - 1989). Section 5 of this Act requires all establishments operating in Malaysia toprovide actual information or best estimates to the Department. The Act stipulates that the contents of the establishme nts / individual returns are CONFIDENTIAL andwill not be divulged to any person or institution outside this Department. Meanwhile, Section 7 under the same Act provides a penalty should the respondent failed tofurnish the required information.
You are requested to provide information related to this establishment as stated above and return the completed questionnaire to the Department.
If this establishment was not in operation during the reference year 2022, please return the questionnaire with 1.4.1 only to the Department.

DATO' SRI DR. MOHD UZIR MAHIDINKETUA PERANGKAWAN MALAYSIACHIEF STATISTICIAN, MALAYSIA▪ ICT Usage: 11 questions▪ E-commerce: 14 questions• ICT Usage

Dengan ini saya mengesahkan bahawa maklumat yang diberi adalah
lengkap dan betul sepanjang pengetahuan dan kepercayaan saya.
Dengan ini saya mengesahkan bahawa maklumat yang diberi adalah
I hereby declare that the information given in this return is complete and correct
lengkap dan betul sepanjang pengetahuan dan kepercayaan saya.
to the best of my k nowledge and belief.
I hereby declare that the information given in this return is complete and correct
to the best of :my k nowledge and belief
Tandatangan
Signature:
TarikhDate:

Digital Economy Module▪ Computer▪ Internet▪ Web presence• E-commerce▪ Type of market▪ Type of customer

Tarikh / Date :Kerjasama tuan dalam menjayakan banci ini amatlah dihargai / Your cooperation in ensuring the success of this census is very much appreciatedSoal selidik ini akan diproses menggunakan teknologi ICR (Intelligent Character Recognition).
Sila JANGAN LIPAT, gunakan pen bulat HITAM untuk melengkapkan soal selidik ini.
This questionnaire will be processed using ICR technology (Intelligent Character Recognition).
Please DO NOT FOLD, use BLACK ball pen to complete this questionnaire.
Muat turun soal selidik boleh dibuat melalui www.dosm.gov.my .Tulis dengan kemas di dalam kotak menggunakan HURUF BESAR atau tanda (X) pada kotak yang berkenaan.
Downloading of the questionnaire can b e made through www.dosm.gov.my . Write neatly within the b oxes using CAPITAL LETTER or mark (X) in the appropriate b ox.

8

1.5 QUESTIONNAIRE (cont.)
1. ICT Penggunaan
Usage Teknologi Maklumat dan Komunikasi (TMK)
Bahagian:
1
Usage of Information and Communication Technology (ICT)Part:
1.Computer
Usage
A.1

Adakah pertubuhan ini menggunakan komputer dalam mengendalikan perniagaan?
Did this establishment use computers in running a business?
310001

Nota / Note:1

Ya / Yes

2

Tidak / No

Komputer termasuk komputer peribadi, komputer mudah alih (cth. komputer riba), tablet dan peranti mudah alih yang lainseperti telefon pintar
Computer includes personal computer, portable computer (e.g. laptop), tablet and other portable devices such as smartphone

Jika TIDAK, sila ke Soalan A.3
If NO, please go to Questions A.3

2. Internet Usage
A.3

Adakah pertubuhan ini menggunakan internet untuk tujuan perniagaan?
Did this establishment use the internet for business purposes?
310003

Nota / Note:1

Ya / Yes

Internet yang boleh diakses oleh komputer dan peranti yang lain (cth. telefon mudah alih, telefon pintar dsb.)
Internet can be access by computer and other device (e.g. mobile phone, smart phone etc.)

2

Tidak / No

Jika TIDAK, sila ke Soalan A.10
If NO, please go to Questions A.10

9

1.5 QUESTIONNAIRE (cont.)
1. ICT Usage
3. Web Presence
A.8

Adakah pertubuhan ini mempunyai web presence ?
Did this establishment have a web presence?
3100171

Ya / Yes

2

Tidak / No

Jika "YA" sila tandakan jenis web presence pertubuhan ini. (Boleh pilih lebih daripada satu)
If "YES" please mark type of web presence of this establishment. (May choose more than one)
3100(a) Laman web kepunyaan pertubuhan ini
Website owned by this establishment18(b) Laman web di entiti lain
Presence on another entity's website

19(c) Media sosial (cth. Facebook, Instagram, Twitter, YouTube)
Social media (e.g. Facebook, Instagram, Twitter, YouTube)

20(d) E-Pasaran (cth. Lazada, Zalora, Shopee)
E-Marketplace (e.g. Lazada, Zalora, Shopee)

8310

1.5 QUESTIONNAIRE (cont.)
2. E-Commerce
1. Income of e-commerce
A.16 Sila nyatakan anggaran peratusan jumlah pendapatan yang diterima daripada jualan barangan
atau perkhidmatan menggunakan e-dagang
Please indicate as estimate of the percentage of total income that receive orders from sales of goods
or services via e-commerce

3100
45

(%)

Nota / Note:
Bagi pesanan internet yang diterima bagi pihak organisasi lain, sila lapor hanya yuran atau komisen yang diterima
For internet orders received on behalf of other organisations, include only fees or commissions earned

2. Expenditure of e-commerce
3100
A.22 Sila nyatakan anggaran peratusan jumlah pembelanjaan melalui pembelian barangan
atau perkhidmatan menggunakan e-dagang
Please indicate an estimate percentage of total expenditure for purchases of goods
or services via e-commerce

64

(%)

11

1.5 QUESTIONNAIRE (cont.)
2.1 E-Commerce Income
1.Income of e-commerce by type of market
A.18 Sila nyatakan peratusan pendapatan e-dagang mengikut jenis pelanggan
Please indicate the percentage of e-commerce income by type of customers(a)Perniagaan lain / Other businesses
Perniagaan kepada Perniagaan
B2B
Business to Business(b) Pengguna individu / Individual consumers
Perniagaan kepada Pengguna
B2C
Business to Consumers(c)

Kerajaan dan organisasi bukan perniagaan lain
Government and other non-business organisations
Perniagaan kepada Kerajaan
B2G
Business to Government

3100
51

(%)

52

(%)

53

(%)

JUMLAH
TOTAL

100

(%)

2. Income of e-commerce by type of customers
A.19 Sila nyatakan peratusan pendapatan e-dagang mengikut jenis pasaran
Please indicate the percentage of e-commerce income by type of market
3100
(a)

Tempatan
Domestic

54

(%)

(b)

Antarabangsa
International

55

(%)

JUMLAHTOTAL

Nota / Note:
Jika peratusan pendapatan antarabangsa e-dagang diisi, sila ke soalan A.20
If the percentage of e-commerce international income is filled, please go to question A.20

100

(%)

12

1.5 QUESTIONNAIRE (cont.)
2.1 E-Commerce Expenditure

1. Expenditure of e-commerce by type of market
A.23 Sila nyatakan peratusan perbelanjaan e-dagang mengikut jenis pelanggan
Please indicate the percentage of e-commerce expenditure by type of customers(a) Perniagaan lain / Other businesses
Perniagaan kepada Perniagaan
B2B
Business to Business(b) Pengguna individu / Individual consumers
Perniagaan kepada Pengguna
B2C
Business to Consumers(c) Kerajaan dan organisasi bukan perniagaan lain
Government and other non-business organisations
Perniagaan kepada Kerajaan
B2G
Business to Government

3100
65

(%)

66

(%)

67

(%)

JUMLAH
TOTAL

100

(%)

2. Expenditure of e-commerce by type of customers
A.24 Sila nyatakan peratusan perbelanjaan e-dagang mengikut jenis pasaran
Please indicate the percentage of e-commerce expenditure by type of market
3100(a) Tempatan
Domestic(b)

Antarabangsa
International
JUMLAHTOTAL

Nota / Note:
Jika peratusan perbelanjaan antarabangsa e-dagang diisi, sila ke soalan A.25
If the percentage of e-commerce international expenditure filled, please go to question A.25

68

(%)

69

(%)

100

(%)

13

1.6 DOSM’S PRODUCT AND DISSEMINATION
2. Dissemination

1. DOSM’S ProductMonthly

Quarterly

1. Press Release

5. Social Media• Portal DOSM

•
•
•
•
•

2. Publication
Total
Publication

1,478
2022: 1,563

Economy 290 (19.6%)
Social 1,138 (77.0%)
General 50 (3.4%)

Yearly(As at 31 December 2023)

Ad Hoc••••Portal DOSM
Economic Census Portal
E-Statistik
OpenDOSM

3. Online Database• OpenDOSM

Facebook
X @ Twitter
Instagram
YouTubeTikTok

6. Presentation• Malaysia government andstakeholders
www.dosm.gov.my

4. Dashboard• OpenDOSM• Economic Census Portal• MyPrice142.1 HISTORY OF DIGITAL ECONOMY AND E-COMMERCE DEVELOPMENT••••ICT Satellite Account (ICTSA)
Digital Malaysia Lab
Digital Malaysia Masterplan
MSC Implementation Council

2011• ICTSA 2005-2012 (limited circulation)• Development of ICT Use and Accessby Individuals and Households Survey(ICTHS)

2012• ICTHS 2023
• ICTEC 2023
• Quarterly E-Commerce
Income (Q4 2023,
Q1-Q3 2024)• ICTSA 2023
• MDE 2023

2024

2023

•
•

• ICTHS 2022
• ICTEC 2022
• Quarterly E-Commerce
Income (Q4, 2022, Q1-Q3 2023)• ICTSA 2022
• MDE 2022

• ICTSA 2014: National
E-Commerce Council (NECC)• ICTEC 2014 Internal Circulation• ICTHS 2014 Published to Public••

ICTSA 2005-2013 Published to Public
Development of Pilot Survey on
Usage of ICT and E-Commerce by
Establishment (ICTEC)

2021• ICTEC & ICTHS 2020
• Quarterly E-Commerce
Income Q2-Q3, 2021
• MyDigital Malaysia• ICTSA 2020
• MDE 2021

2020

❖
❖

ICTEC is an input
to ICTSA
Began in 2015
and Conducted
Biennially

2016

2015

•

• ICTSA 2019 E-Commerce by Economic
Sectors• National Digital Economy and Fourth
Industrial Revolution (4IR) Council• ICTHS 2019

• ICTSA 2021
• ICTHS 2021
• Quarterly E-Commerce
Income Q1-Q4, 2022

2022

❖

ICTHS supporting
indicator for ICTSA
since 2014
E-Commerce on
Households/
Individual

2014

2013

• ICTSA Workshop with Australian
Bureau of Statistics• ICTSA 2005 & 2010 (limited
circulation)❖

ICTSA 2015
Economic Census 2016
(Embedded ICTEC)ICTHS 2015

• ICTSA 2016
• E-Commerce Parameter based on
Economic Census 2016
• 11th Malaysia Plan on Digital
Economy2019• Malaysia Digital Economy(MDE) 2018
• ICTSA ICTHS 2018
• ICTEC 2018

2017

2018
• Research on Digital
Economy• ICTSA 2017
• ICTHS 2017 (Annually)16

3.1 INTERNATIONAL E-COMMERCE PERFORMANCE
1. Annual International E-Commerce Income and Expenditurei.

RM (Billion)

Incomeii. Expenditure
RM (Billion)

120.0

40.0
100.0

104.5

80.0

35.0
34.0

30.0

83.5

31.9

25.0
60.0
40.0

20.0
48.0

26.0
21.1

15.0

41.3

10.0
20.0
5.0
0.0

0.0
2015

2017

2019

2021

2015

2017

International

2021:

11.9%

2019

2021

International

10.1%

2021:

3.2%

7.4%

Exchange rate 2021: RM4.15/USD
Source: Usage of ICT and E-Commerce by Establishment, 2022

Note.
Annual Growth Rate

Share

18

3.2 INTERNATIONAL E-COMMERCE PERFORMANCE (cont.)
2. Annual International E-Commerce Income and Expenditure by Sector, 2021
i.

International E-Commerce Income

Agriculture

Mining & Quarrying

Manufacturing

Construction

Services

RM0.2 billion

RM1.9 billion

RM39.4 billion

RM1.0 million

RM63.1 billion

2019: RM0.1 billion

2019: RM2.2 billion

2019: RM30.6 billion

2019: RM2.0 billion

2019: RM50.7 billion

29.7%

-7.3%

13.5%

-22.7%

11.6%

0.2%

1.8%

37.7%

0.0%

60.3%

ii.

International E-Commerce Expenditure

Agriculture

Mining & Quarrying

Manufacturing

Construction

Services

RM39.9 million

RM0.3 million

RM18.9 billion

RM14.9 million

RM15.0 billion

2019: RM15.3 million

2019: RM0.4 million

2019: RM12.0 billion

2019: RM28.8 million

2019: RM18.8 billion

61.4%-15.5%

20.7%-28.2%-10.8%

0.1%

0.0%

55.7%

0.0%

44.1%

Note.
Annual Growth Rate

Share

Source: Usage of ICT and E-Commerce by Establishment, 2022

19

3.3 E-COMMERCE INCOME & EXPENDITURE BY STATE
1. Annual E-Commerce Income by State, 2021
1

2

3

4

5

6

7

8

Selangor

W.P. Kuala Lumpur

Pulau Pinang

Johor

MelakaNegeri Sembilan

Sarawak

Pahang

RM341.4 billion

RM239.2 billion

RM89.4 billion

RM86.6 billion

RM54.5 billion

RM41.3 billion

RM35.9 billion

RM30.7 billion

2019: RM227.2 billion

2019: RM122.2 billion

2019: RM58.2 billion

2019: RM71.4 billion

2019: RM30.8 billion

2019: RM29.6 billion

2019: RM25.7 billion

2019: RM16.6 billion

39.9%

23.9%

10.1%

32.9%

18.0%

22.6%

9

10

11

12

13

14

15

16

Perak

Kedah

Terengganu

Sabah

W.P. Labuan

Kelantan

Perlis

RM29.5 billion

RM28.2 billion

RM25.5 billion

RM20.4 billion

RM7.1 billion

RM5.7 billion

RM1.3 billion

2019: RM17.6 billion

2019: RM28.2 billion

2019: RM19.3 billion

2019: RM20.3 billion

2019: RM1.3 billion

2019: RM5.4 billion

2019: RM1.1 billion

0.1%

15.1%

0.2%

136.7%

2.9%

10.7%

29.4%

Note.

Annual Growth Rate

Exchange rate: 2021: RM4.15/USD
2019: RM4.14/USD

36.1%

18.2%

W.P. Putrajaya

RM0.5 billion
2019: RM0.5 billion

4.1%

20

3.3 E-COMMERCE INCOME & EXPENDITURE BY STATE (cont.)
1. Annual E-Commerce Expenditure by State, 2021
2

3

4

5

6

7

W.P. Kuala Lumpur

Pulau Pinang

Johor

MelakaNegeri Sembilan

Sarawak

Pahang

RM57.6 billion

RM54.7 billion

RM43.3 billion

RM30.8 billion

RM30.6 billion

RM30.1 billion

RM19.3 billion

2019: RM27.8 billion

2019: RM35.1 billion

2019: RM22.6 billion

2019: RM18.9 billion

2019: RM8.4 billion

1

Selangor

RM133.2 billion
2019: RM98.3 billion

2019: RM23.3 billion

16.4%

9

57.2%

40.2%

10

11

2019: RM22.1 billion

10.9%

12

16.4%

18.1%

13

14

8

26.0%

15

51.3%

16

Perak

Kedah

Terengganu

Sabah

Kelantan

W.P. Labuan

PerlisW.P. Putrajaya

RM16.3 billion

RM15.1 billion

RM13.5 billion

RM9.5 billion

RM4.0 billion

RM1.8 billion

RM0.8 billion

RM0.1 billion

2019: RM7.3 billion

2019: RM14.7 billion

2019: RM8.3 billion

2019: RM9.4 billion

2019: RM3.9 billio

2019: RM0.5 bilion

2019: RM0.6 billion

2019: RM0.1 billion

49.5%

1.4%

27.6%

0.7%

1.8%

90.4%

10.5%

0.8%

Note.

Annual Growth Rate

Exchange rate: 2021: RM4.15/USD
2019: RM4.14/USD

21

3.4 QUARTERLY E-COMMERCE
1. Quarterly E-Commerce Income
RM Billion
350.0
300.0

250.0

Percentage
25.0

23.5

242.0

17.2
254.0

265.0

276.0

12.4

11.3

200.0

264.0

9.2

274.0

275.0

4.0

292.0

20.0

15.0

Q4 2023:

10.0▪

QoQ: 0.8%▪

YoY: 1.7%▪

RM 292.0 billion

5.4

4.1

2.5

1.7
3.2

1.6

0.3
50.0

289.0

4.5

3.6

100.0

281.0

7.7

150.0
4.3

292.0

10.4

3.6

5.1

287.0

0.8

-1.4

0.0
-5.0

-3.8

-4.2

5.0

0.0

-10.0
Q1

Q2

Q3
2021

Q4

Q1

Q2

Q3

Q4

Q1

2022
e-Commerce Income

Q2

Q3
2023

YoY

QoQ

Q4

Quarterly e-commerce
expenditure is now
being develop

Source: Quarterly Services Statistics, Q4 2023

22

4.1 ICT USAGE FOR ESTABLISHMENT
1.
Computer

2021: 93.8%
2019: 86.2%

Usage of ICTInternet

Web presence

2021: 90.6%

2021: 63.3%

2019: 85.2%

2.

2019: 53.9%

Types of Internet AccessFixed Broadband

Fixed Broadband &Mobile Broadband

Mobile Broadband

2021: 92.7%

2021: 75.4%

2019: 83.7%

2021: 68.0%

2019: 70.8%

3.

2019: 60.3%

Computer Network Infrastructure

Intranet

Extranet

LAN

WLAN

WAN

Others2021: 46.6%

2021: 16.7%

2021: 73.4%

2021: 67.6%

2021: 85.1%

2021: 6.1%

2019: 39.7%

2019: 13.5%

Note.
LAN -Local Area Network
WLAN –Wireless Local Area Network
WAN –Wide Area Network

2019: 66.9%

2019: 61.0%

2019: 84.9%

2019: 4.7%

Source: Usage of ICT and E-Commerce by Establishment, 202224

4.2 E-COMMERCE PERFORMANCE

1.1 Types of Market

1.
2021: RM1,037.2b
2019: RM675.4b

25.5%

11.9%
International

Domestic

2021: RM932.7b

2021: RM104.5b

2019: RM591.8b

2019: RM83.5b

Domestic

1.2 Types of Customer

25.9%

26.2%

B2B

B2C

International

B2G

2021: RM308.9b

2021: RM15.2b

2019: RM449.6b

2019: RM194.0b

2019: RM31.8b

2.1 Types of Customer

2019: RM301.5b

3.2%-31.0%

2021: RM713.1b

2. Expenditure
2021: RM460.8b
23.6%

2.1 Types of Market
25.8%

Income
23.9%

20.5%

85.0%

B2B

B2C

-12.6%
B2G

2021: RM426.8b

2021: RM34.0b

2021: RM403.1b

2021: RM50.7b

2021: RM7.0b

2019: RM269.6b

2019: RM31.9b

2019: RM277.6b

2019: RM14.8b

2019: RM9.1b: Annual growth rateb : Billion

Source: Usage of ICT and E-Commerce by Establishment, 202225

4.3 ICT SATELLITE ACCOUNT
1. Contribution of ICT to GDP
2022: RM412.3 billion
2021: RM359.3 billion

14.8%

23.0%

Share to National Economy
2021: 23.2%

2. Import & Export
Net Exportsof ICT Products
remain Surplus of

RM135.7 billion in 2022.
2021: Surplus of RM95.3 billion
Exchange rate: 2022: RM4.40/USD
2021: RM4.15/USD

13.6%

Gross Value Added
ICT (GVAICT)

9.4%

E-commerce of
non ICT industry

3. Employment and Compensation
1.22 million persons employed in ICT Industry
contributed 7.9% to the total employment in 2022.
2021: 1.21 million | 8.0% share

Compensation of employees in ICT Industry
RM85.0 billion share of 34.9% to GDP in 2022.
2021: RM78.2 billion | 36.1% share
Source: Information and Communication Technology Satellite Account, 2022

Note. ICT industry categories are ICT manufacturing, ICT trade, ICT services and Content and media

26

4.3 ICT SATELLITE ACCOUNT (cont.)
The contribution of ICT and e-commerce to GDP increased 14.8 per centfrom RM359.3 billion in 2021 to RM412.3 billion in 2022.

4. Contribution of ICT to GDP
Percentage (%)
25.0
20.0

18.1

18.2
5.6

5.6

18.3
5.7

18.7

19.2

6.0

6.3

22.6

23.2

23.0

8.4

9.2

9.4
14.8

12.2

15.0
10.4

10.0
10.0
7.1

7.7

7.3

5.0
0.0

12.5

12.7

12.5

12.6

12.9

14.2

14.0

13.6

2015

2016

2017

2018

2019

2020

2021

2022

RM250.8b

RM270.1b

RM290.0b

RM320.2b

RM359.3b

RM412.3b

RM213.0b

RM228.0b

ICT Industry
Exchange rate: 2022: RM4.40/USD
2021: RM4.15/USD

E-commerce of other industries

Annual percentage change

Source: Information and Communication Technology Satellite Account, 2022

27

4.3 ICT SATELLITE ACCOUNT (cont.)
The contribution of e-commerce to GDP increased 18.9 per cent from
RM201.0 billion in 2021 to RM239.1 billion in 2022.

5. Contribution of e-commerce to GDP
RM Billion

Percentage
239.1

240.0
201.0

210.0
180.0

120.0
90.0

89.1

95.6

107.3

117.4

129.4

26.7

25.0
22.7

20.0
18.9

12.2

60.0

9.5

15.0

9.4%

10.0

Other Industries

10.1
5.0

7.3

30.0
0.0

0.0
2015

2016

2017

2018

E-commerce Gross Value Added

Exchange rate: 2022: RM4.40/USD
2021: RM4.15/USD

2019

2020

3.9%

30.0

163.9

150.0

ICT Industry

35.0

2021

2022

Annual percentage change

Value Addedof E-Commerce
2022: RM239.1b
2021: RM201.0b

Source: Information and Communication Technology Satellite Account, 202228

4.4 ICT SERVICES SECTOR PERFORMANCE

Value of Gross
Output(RM Billion)

Value ofIntermediate Input(RM Billion)

Value
Added
(RM Billion)

Number of
Persons Engaged(Persons)

Salaries &Wages Paid
(RM Billion)

Value of
Fixed Asset(RM Billion)

2021

182.2

87.4

94.8

241,711

14.8

107.0

2020

172.9

82.9

90.0

236,372

14.4

104.8

AnnualGrowth Rate

5.4%

5.5%

5.3%

2.3%

2.2%

2.1%

Exchange rate: 2021: RM4.15/USD
2020: RM4.20/USD

Source: Annual Economic Statistics (AES) 2022 – Information and Communication Services

29

4.5 ONLINE RETAIL INDEX
Index of Retail Over the Internet, Jan 2021 – Dec 2023
Index

Percentage (%)

300.0

264.7

35.0
30.0

250.0

25.0
200.0

20.0

150.0

15.0
10.0

100.0
-0.4

50.0

5.0

0.0
-5.0
Jan.
Feb.
Mar.
Apr.
May
June
July
Aug.
Sept.
Oct.
Nov.
Dec.
Jan.
Feb.
Mar.
Apr.
May
June
July
Aug.
Sept.
Oct.
Nov.
Dec.
Jan.
Feb.
Mar.
Apr.
May
June
July
Aug.
Sept.
Oct.
Nov.
Dec.

0.0

2021

2022

Index of Retail Over the Internet

2023

Year-on-Year

Source: Press Statement Performance of Wholesale and Retail Trade, December 2023

Base year: 2018=10030

4.6 USAGE OF ICT BY HOUSEHOLD AND INDIVIDUAL
1. Households Access to Computer

4. Individual Use of ICT Services and Equipment

Computer

2022: 91.3%

Computer

2021: 88.3%

2022: 80.2%
2021: 83.5%

2. Households Access to Internet
Fixed (wired) broadband
Internet

2022: 96.0%
2021: 94.9%

2022: 46.4%
2021: 41.2%

Mobile broadband

Internet

2022: 97.4%
2021: 96.8%

2022: 95.5%

2021: 94.0%

Mobile Phone
3. Households Access to Mobile Phone
Feature Phone
Mobile Phone

2022: 99.3%
2021: 99.6%

2022: 99.1%
2021: 98.7%

2022: 16.2%
2021: 15.2%

Smart Phone

2022: 97.3%
2021: 96.6%

Source: ICT Use and Access by Individuals and Household Survey Report, 202231

4.7 OTHER STATISTICS
1. Penetration Rates
Indicator

2018

2019

2020

2021

2022

2023*

Fixed Broadband subscriptions per
100 premises (%)

-

32.8

37.2

40.8

47.6

49.9

Pay TV per 100 households (%)

-

86.3

89.0

80.1

80.6

77.3

2. Broadband Subscriptions
Indicator

2018

2019

2020

2021

2022

2023*

Mobile broadband subscriptions(million)

36.8

40.4

38.8

42.0

43.2

44.7

Mobile broadband subscriptions per
100 inhabitants (%)

113.0

123.7

118.7

126.4

131.0

133.8

Mobile Networks Coverage
Indicator

2018

2019

2020

2021

2022

Percentage of population covered by atleast LTE/WIMAX (4G) mobile networks

79.7%

82.2%

93.5%

95.4%

96.9%

Percentage of population covered by atleast 5G mobile networks

N/A

N/A

N/A

4.0%

47.1%

Note. *Data as at Q3 2023

Source: Malaysian Communications and Multimedia Commission (MCMC), 2023

32

5. MOVING FORWARD & CURRENT INITIATIVES
Moving forward ………

To consistently embrace the process and development in
e-commerce accordance with the current government's policy on digitalization

Current initiatives ………
1. Central Database Hub (PADU) - a system containing individual and household
profiles encompassing citizens and permanent residents in Malaysia
2. Agriculture Census 2024

34

THANK YOU
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