Lenovo
Managed Services

A modern
approachto IT services.
That’s smarter.
IT departments are charged with helping
organizations grow and thrive throughthe skillful integration of innovativeadvances in technology.
But the abrupt shift to a remote/hybrid
workplace has put unexpected —and unprecedented — stress on IT
departments across every industry.

The challenge of the hybrid
environment
Many IT leaders are scrambling to support the evolving needs of hybrid
workers, which takes them away from working on digital transformation
efforts to streamline processes and improve efficiency.

81%of IT leaders
are overwhelmedby the functional
aspects of their job.1

76%

of IT leaders struggle
to balance business
innovation and operational
excellence.1

This shift in focus is limiting their ability to deliver improvements in key areas
such as security, productivity, and the overall employee experience (EX).
To help regain focus on strategic imperatives, many IT leaders are leveraging
trusted suppliers to manage functional/operational workloads and free up
their valuable IT resources.
With Lenovo as your trusted partner, your team can focus
on what matters most — your business.

77%

56%

20%

of employees
note that PCs area critical factor in
their engagementand daily work.2

of businesses say
the cybersecurity talent
shortage is putting
them at risk.3

of organizations reportthat remote workers
have caused a security
breach.4

Managing IT
in the modern age
Comprising a wide range of service options,Lenovo Managed Services gives yourend users a premium technology
experience from start to finish,
while providing your IT teamwith peace of mind.

Smart
Service DeskManaging the day-to-day IT issues of your hybrid
workforce can take a significant toll on your IT staff.
The Smart Service Desk options in Lenovo Managed
Services answer the call with expert support
resources that resolve issues quickly and efficiently.
• 24X7 Help Desk
• Self Help Solutions• Online Service Catalog/B2B Integration• Service Management• Deskside / OnSiteTechCenter• Managed Break / Fix• Legacy Devices Management• Flex Management

Smart Fleet
Services
The PC is the heart of the modern workforce.
From the high-performance hardware to the software
stack that empowers your users to get the job done
every day, there are a multitude of factors that must
be managed to maintain peak efficiency.
And Lenovo Managed Services assists
your IT team with any or all of them.
• Full Device Management / UEM• Asset Management• Policy and Compliance• Software and License Management• Patching, Packaging & SW Distribution• Digital Experience Management• Predictive / Proactive Management• SOE Development• CSP – Cloud Solutions Provider

Smart Managed
Security by ThinkShield

Smart ManagedSolutions

Cybersecurity regularly tops the list of what keeps
the C-suite up at night - and with good reason.
The expanded attack surface presented
by a hybrid workforce has proven irresistible
to hackers, and malware, ransomware,and phishing attacks are on the rise.

The shift to hybrid work has challenged IT teams
in a variety of unexpected ways, and manyorganizations aren’t staffed to support themin the long term. In fact, 97% of mainstream
businesses feel unprepared for a long-term
hybrid workforce environment.5

Lenovo Managed Services manages every aspectof your workforce’s security needs, no matter where
they’re working.

Lenovo Managed Services has you covered
with everything from onsite services to asset
recovery.

• Endpoint Tracking & Remote Wiping• Provisioning Services• Endpoint Security• Deployment Services• Antivirus & Encryption Management• Configuration Services• Privilege Management• Asset Recovery Services• Identity Management• Staff Augmentation• Collaboration as a Service• Virtual Desktop

The right choice for your IT needs
Lenovo Managed Services delivers reliable, flexible,and comprehensive solutions so your IT team can focus
on moving your organization forward.

Trusted.

Our customers rely on us as a trusted partner to deliver the support
service innovations that increase productivity and operational efficiency.

Reliable.

With Lenovo Managed Services, you never have to worry about the changing
IT needs of your workforce. We put the right tools in place at the right time
so you can focus on your strategic imperatives.

Secure.

Protect your users, data, and devices from deployment through device refreshwith industry-leading multilayered solutions.

Comprehensive.

No matter where or how your workforce operates, Lenovo Managed Services
can keep your users productive and efficient with comprehensive support
that covers everything from staffing support through Device as a Service options.

Flexible.

Service solutions shouldn’t be a one-size-fits-all proposition. Your team and your users
have specific needs, and Lenovo Managed Services has the flexibility to adapt
to those needs precisely.

Lenovo
Managed Services

Step into the futureof intelligent support.
Contact your Lenovo Managed Services
specialist today to learn how you can put
your IT team back on track and support
your organization’s strategic goals.

Sources1
IDG, “State of the CIO,” March 2021
2
Lenovo and Intel, “Invest in Employee Experience, Drive Your Bottom Line Growth,” October 2020
3
ISC Cybersecurity Workforce Study 2020, February 2021
4Malwarebytes, “Enduring from Home: COVID-19’s Impact on Business Security,”2020
5“SMB and Midmarket Hybrid Work is Here to Stay — Not so Fast, Says the Data,”
techaisle.com, April 2021
WWServices – LMSbro – 091721 - ExtIT – PS
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