Case Study: Remote Global Training

Nokia: Providing Simple, Secure Remote Training Lab Accessto Thousands Each Year with Keeper Connection Manager

No Client and No VPN Means No Worries for Nokia Students Located Across the GlobeCHALLENGE

NO. OF EMPLOYEES
98,000NokiaEDU needed to provide remote access to virtual desktops and Nokia hardware toconduct remote training for thousands of students each month. Students often couldn’t
install a client, either for remote access or a VPN, on their local devices, which their priorsolution required.

BUSINESS UNIT

SOLUTION

NokiaEDUMISSIONNokiaEDU deployed Keeper Connection Manager, a broadly-deployed highly secure, zerotrust remote desktop platform. Keeper Connection Manager is clientless, so students needjust a standard browser and login credentials to access lab resources remotely.

Provide remote raining to customers,
partners and employees aroundthe world

BENEFITS
End-users now have a simple, secure means to access desktops and hardware with strong
performance. Further, the software’s open architecture has made it easy to integrate
additional systems for credentials automation and geo-redundancy.

The $23 billion network infrastructure and consumer electronics
giant, Nokia, conducts a great deal of training for its customers,
partners and employees. NokiaEDU, its training organization,
typically holds a few hundred training sessions every month, andeach one has 10 students, on average, who are located across theglobe.

A Simpler, Higher Performing Solution

Because the students are remote in most cases, NokiaEDU
provides remote desktops for these sessions. This means admins
must set up temporary remote desktop access credentials forthousands of students each month.

For end-users, it could hardly be any simpler to access theirremote lab desktops with Keeper Connection Manager.
NokiaEDU supplies students with access credentials and a URL,
so all they need to do is go to that URL via a standard browser
and log in. End-users don’t need to install anything on their local
device, and Keeper Connection Manager uses SSL to create asecure, encrypted connection.

Many of these students are employees of telecommunications orutility companies, which have stringent security requirements.
As a result, remote desktop systems that need a client on theend-users’ devices pose serious challenges, since they don’t
have admin access to their own machines and won’t be able todeploy a client without assistance from their IT department.
And since VPN systems also typically require a client, this,
too, proved a cumbersome and complex way to securecommunications between students, desktop images in the cloudand on-prem Nokia hardware.
“With our previous solution, students couldn’t install the clientor they had problems with Java, which was sometimes also
required,” said Bart Rousseau, head of training lab operations
and maintenance for Nokia. “We needed something that wasclientless and easy for students to use. We discovered Keeper
Connection Manager.

NokiaEDU is now using Keeper Connection Manager, which is
now part of Keeper Security. Keeper Connection Manager is anagentless solution which simplifies remote connectivity whileproviding zero-trust security and ease of use.

Performance has been excellent. Keeper Connection Manager
uses sophisticated algorithms that take a holistic view of all
updates to send to the end-user, analyzing the content ofgraphics and optimizing them in real-time.
“When we implemented Keeper Connection Manager, we had agreat response from users,” said Krzysztof Nowak, lab manager
in Mobile Networks Service Labs. “In fact, it was better than weexpected, especially since we were changing the way we didthings.”© 2022 Keeper Security, Inc.

DATASHEETCaseStudy

KeeperEnterprise
RemoteGlobalTraining

And when Nokia needed additional features developed to meettheir specialized needs, Keeper Connection Manager delivered.

When we implementedGlyptodon [now KeeperConnection Manager], we hada great response from users.
In fact, it was better than weexpected, especially since wewere changing the way we didthings.
– Krzysztof Nowak, Lab Manager in Mobile
Networks Service Labs at Nokia

The Many Benefits of an Open Architecture
Keeper Connection Manager’s open architecture was alsoa major benefit to NokiaEDU. Not only did it reduce costs,
but it also made it easy to integrate additional systems andapplications with the remote desktop platform. Nokia was able
to create clusters of exposed servers between Europe, APAC
and the Americas to provide geo-redundancy and failover forstudents.
“The API and SQL database documentation was pretty perfect,
and it’s all standards based,” Nowak said. “That was important
to us even beyond enabling geo-redundancy. For example, wecreated a script that automatically fetches a list of courses fromour database, creates login credentials for the lab in Keeper
Connection Manager and sends the required information tousers via our email tool. It saves an enormous amount of time
and would have been difficult, if not impossible, to do with aproprietary system.”“Their response was quick and development of our requested
features didn’t take much time at all,” Rousseau said. “It reallyhas been the perfect remote access solution for us.”

Their (Keeper ConnectionManager) response was quickand development of ourrequested features didn’t takemuch time at all,”Rousseau said.
“It really has been the perfect
remote access solution for us.
– Bart Rousseau, head of training lab
operations and maintenance at Nokia

Want to learn how Keeper Connection Manager canhelp your organization provide secure access to virtual
servers, applications and desktops? Get in touch.
sales@keepersecurity.com* All references to Glyptodon Enterprise, as the product was called at the time the case study was written, have been updated toKeeper Connection Manager, which is the current name.

keepersecurity.com | keepersecurity.com/connection-manager© 2022 Keeper Security, Inc.