Press release
03.14.2024

Brevo Unveils Commerce Suite
for Retail and E-Commerce
Customers
New offering brings together Brevo’s Marketing, Conversations, andCustomer Data Platforms, providing a cohesive experience forcustomers
Brevo, a leading provider of Customer Relationship Management (CRM) solutions,announced the launch of Brevo Commerce Suite, a new solution that provides
retailers and e-commerce companies with a 360-degree view of their customer
data, empowering them to easily retain and engage customers with personalized,multi-channel communications. With 30 percent of its existing customers in theretail and e-commerce industries, Brevo Commerce Suite will accelerate thecompany’s position in the global e-commerce market, which is projected to be
worth $8 trillion by 2027.

Tackling the Industry’s Most Complex Issues
Consumer demand for better customer experience continues to grow in line withthe rapid growth of the global e-commerce market. However, providing an ideal
customer experience has become increasingly complicated for merchants who
have both e-commerce and brick-and-mortar locations, where online and offline
data don’t always communicate with each other.
With the Brevo Commerce Suite, merchants can analyze the full spectrum of theircustomers’ purchasing habits across all channels, allowing them to send more
personalized recommendations. They can also improve the customer experiencethrough multi-channel communication adapted to each customer by email, SMS,
chat, and social media.

“Today’s merchants face fierce competition when it
comes to attracting and retaining customers. Consumers
expect hyper-personalized content, immediate answers
to their questions, and seamless customer experiences.
Failing to meet these expectations could lead them toshop elsewhere next time.”

Armand Thiberge, Founder and CEO, BrevoBrevo Commerce Suite: A Turnkey Solution
Brevo Commerce Suite extends the comprehensive suite of Brevo’s best-in-classsolutions and capabilities and enables retailers and e-commerce companies to:
Increase the customer lifetime value●●●

Expand reach and push contacts closer to purchase with multichannel
campaigns (email, WhatsApp, SMS, Web Push and more).
Use automation to increase abandoned cart recovery, make productrecommendations, and more.
Personalize content and suggest relevant products using enriched data.

Leverage consolidated customer and product insights●●●

Unify online and offline customer data, mapping it to a multi-table retail data
model.
Integrate with e-commerce store data to get a full view of their customer
purchase history.
Incorporate analytics and built-in dashboards to help identify productperformance, repeat customers, purchase frequency and more.

Optimize customer experience and engagement●●●

Empower customers to interact on their preferred channels, from website chatto social media messages and phone calls.
Humanize the digital buying experience by proactively starting live chatconversations with online visitors, helping them find what they need and get tocheckout faster.
Provide instant 24/7 service using automated responses and predefined
scenarios in a chatbot, even when agents are offline.

Brevo Commerce Suite is currently available. To learn more, visit www.brevo.com.

About Brevo
Brevo offers the most approachable customer relationship management (CRM) suite to deliver sustainable growth
to all businesses and non-profit organizations. With Brevo, businesses benefit from a unified view of the customer
journey with a Marketing and Sales Platform, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and muchmore. Today, over 500,000 businesses – including eBay, H&M, Sodexo, Louis Vuitton, Carrefour, and Michelin –trust Brevo’s reliable technology to deepen their relationships with customers. Brevo reached the coveted Centaur
status with $100M ARR in January 2023, and has over 800 employees globally. Its global operations areheadquartered in Paris. www.brevo.com

Media Contacts
Brevo - Marjaneh Ravai - Marjaneh.ravai@brevo.com / Agency - The Hoffman Agency - Brevo@hoffman.com
General - Press@brevo.com