The futureup closeWORLD QUALITY REPORT
15th Edition 2023-24

EASTERNEUROPE
Evolving along with newer
trends in QET

In last year’s World Quality Report, we acknowledged a growing
sentiment and optimism around the quality engineering andtesting (QET) landscape in Eastern Europe (mainly Poland andRomania), and we witnessed continued investment in IT resulting
from increased adoption of agile and AI and ML technologies.
This year, in general, we’d say that the optimism is still quite
high. Romania, though still considered a development center,is witnessing a growing appetite from organizations to further
expand their businesses. But there are budgetary, governance,and regulatory challenges that limit that move and eventually
speed to market.
In Poland, there is increased skepticism on how the global
economic slowdown is affecting the market. This is primarily
why some clients are increasingly looking for cost effective
opportunities. But this also opens the door for testingorganizations to position themselves as an enabler of cost
optimization through improved business outcomes.

1

From a staffing perspective, Romania continues to generatedemand for manual testers and there is an availability of resources
overall, in Poland, finding the right person with specialist skills intest automation, for instance, remains a challenge. Hence, thetrend is to invest in the capability building of junior resources
to further build and grow their skill sets.

So, where is the scope for testing to grow?
In Romania, given some of the organizations are still at a lower
level of maturity – in terms of end-to-end automation andintegrating testing with DevOps – Quality Assurance (QA) is still
not considered a real business enabler or driver. Building theircapabilities in that area is surely a way for QE to evolve and grow.
In Poland though, maintaining balance between time to market,
cost and quality, and aligning them with the priorities of theorganization, is key in building bridges between IT and business.
In Romania, management is increasingly expected to certifythat their overall business results are satisfactory, which takes
testing beyond codes, to include data accuracy and data security.
Further, compliance requirements (NIS directive or SOC 2) enable
testing organizations to be an important plug in the businessecosystem. In Poland, there is an increasing trend to mix test
automation tools. For example, going 100% with Tosca or 100%with UI path becomes expensive. Today, it is recommended that
80% of the client’s systems are automated with open tools andthe remaining 20% with Tosca, which brings down licensing costs
significantly.

Gen AI – a fad or a mainstream activity
for the future?
In Romania, for the larger organizations, there is a process
to adopt and embed Gen AI into robust offerings. However,there is still a long way to go for implementing it for wider
adoption and finding ways to contain the usage in theright direction.
In Poland, in general, everyone is receptive to Gen AI’s advent
but not everyone is open and organized enough to implement
it in a standardized and structured way. There have beensuccessful instances where, using individual client data,
ChatGPT has been used to feed the graphic defect data to
get the project’s daily status. This shows how technology canbe leveraged to improve the overall quality of test results,
without replacing the testers.

How sustainable is sustainable IT?
Sustainability is now a key topic of discussion in the overall
region. It is being featured in the evaluation metrics while
shortlisting the service providers in Romania. In Poland,
there are regulations in place to encourage and embedsustainability in everything that they do, but the adoption
isn’t to the extent of measuring CO2 emissions from IT
processes.

Download the World Quality Reportwww.worldqualityreport.com

2024 and beyond: The way forward
AI and quantum computing will continue to be gamechangers, and will further evolve. Many companies areexpected to progress along the maturity scale to catch upwith organized testing organizations. Powered by AI, testingholds a lot of promise - and this ensures exciting times ahead
for the region, and this will go a long way in normalizing thebell curve. With all these factors in play, it will be interesting
to see what sticks, and what progresses ahead, next year andbeyond.

Survey Watch

84%

Organizations have adopted QE

81%Organizations intend to use AI for test
results analysis and defect prediction

26%

Organizations cite ‘lack of data’ as amajor roadblock to automation

75%

Organizations believe testing theimpact of failure events on applications
running on cloud, especially using chaosengineering, is very important.

or Scan the QR code

Contact OpenText
If you desire more information about testing tools,
please contact:

Maciej Korzeniowski
Director of Operations Market Segment,
Capgemini Poland

Monica Garcia Manzanares
Global Campaign Manager, OpenText
mgarciamanza@opentext.com

Mihail Leonard Preoteasa
Delivery Lead, Capgemini Romania

I N A S S OCI AT ION WI T H :2