Partner Brief

Zscaler and Zoom
The digital experience your users
deserve, secured.

© 2022 Zscaler, Inc. All rights reserved.

Ensure secure unified communication and great user experiences
The workplace as we know it has changed. While some are required to be on site, most employees are nolonger coming into work. They rely upon their home Wi-Fi networks and local ISPs to directly access SaaSand cloud-based services while often bypassing all security controls. Moreover, recent surveys indicatethat over 63% of employees prefer hybrid or remote working and have no desire to return to offices fivedays a week. This new workplace dynamic has put pressure on network operations, service desk, andsecurity teams.
Zoom offers quick and easy access to world-class cloud functionality, enabling enterprise workers tocommunicate and collaborate from anywhere. However, for companies still operating with traditional
perimeter security, adopting cloud services can present significant challenges. With Zscaler One-Clickfor Zoom, enterprises can quickly and confidently enable modern cloud collaboration tools while securing
team communications and simplifying operational tasks for IT. Now, Zoom and Zscaler work together
to help companies provide secure, cloud-first unified communications as a service (UCaaS) to theirdistributed workforces. Zoom brings the modern, cloud native enterprise UCaaS functionality that today’s
teams need. With Zscaler One-Click for Zoom, enterprises can confidently shift to a UCaaS platform
protected by cloud-first security—delivered in one frictionless access experience across desktop,
mobile, and tablet.

How Zoom and Zscaler work together
Zscaler Internet Access™ protects your Zoom
users from advanced threats with a complete

Zscaler One-Click for Zoom
lets you:security stack, including threat prevention, dataloss protection, and access control. With thejoint solution in place, enterprises can inspect
all SSL traffic and fast-track recognized Zoom
users. As enterprise needs grow and Zoom
adds IP addresses or makes security policychanges in the cloud to keep up with increasing
demands, Zscaler receives automatic updatesso IT doesn’t have to manually track and adjust.
This enables you to securely shift to cloud-based
unified communications and give your teams thepowerful Zoom tools they need to safely
meet, chat, communicate, and collaborate—anytime, anywhere.

© 2022 Zscaler, Inc. All rights reserved.

• Give your workforce frictionless, secureaccess to Zoom
• Filter, control, and enforce Zoom accessfrom a convenient centralized console• Gain total visibility into cloud traffic via
centralized reporting• Simplify IT management challenges–nomore multiple proxies and firewalls• Reduce operational overhead andmanagement costs• Scale-up operations in the cloudwithout having to upgrade or maintainon-premises servers

Partner Brief2Ensure great Zoom experiences with ZDXThe rapid adoption of cloud and mobility

This lack of end-to-end visibility into digital

initiatives within organizations, coupled with aexperience forces IT teams into addressing

shift to work-from-anywhere, has introduced

problems after they’ve been reported, as opposed

new monitoring challenges for IT teams.

to proactively identifying and resolving themApplications are moving out of the data center

before users are impacted. Further, with eachand to the cloud and are being accessed by atool requiring its own form of instrumentation,

distributed workforce. This means IT teams nothe burden falls upon service desk teams to keep

longer control the underlying infrastructure andmultiple devices and browser agents deployed,

technology stack and lose end-to-end visibility

active, and continuously patched. Finally, each of

into user experience. End user performance issues

these tools throws numerous alerts that are often

arising from SaaS or cloud application availability,

not actionable and frequently misguide teams

home Wi-Fi issues, network path outages, orwhen uncovering the root cause of poor

network congestion are not easily isolated anduser experience.

diagnosed. Network operations and service desk
teams have had to support employees coming
into work while assisting and establishing newpractices that support those working from home,
thus leading to a 35% increase in support ticket
volumes and a 30% increase in service cost
per ticket.

Zscaler Digital Experience™ helps IT operations
and service desk teams keep office and homebased users productive by ensuring optimal
digital experiences. By monitoring performancefrom within user devices, across networks,
to SaaS, cloud, or data center applications, IT
teams can proactively optimize performance andToday, most businesses have multiple point

rapidly identify and resolve device, network, ormonitoring tools bought and managed byapplication issues impacting end user experience.

different IT teams. These tools create information

Only ZDX analyzes user experience for every

silos and do not share any context between

Zoom meeting, identifies all root causes for poor

them, leading to fragmented visibility into

call quality within user devices, networks, clouduser experience and extended troubleshooting

security, and more, and provides the insights

time. Point monitoring tools optimized for dataneeded to fix them quickly.

centers leave visibility gaps when detecting,troubleshooting, and diagnosing end user
performance issues across the internet. As aresult, these tools leave blind spots between theuser’s device and the app, requiring IT operations
and service desk teams to manually export andcorrelate data from each tool.

© 2022 Zscaler, Inc. All rights reserved.

Partner Brief

3

Insights into Zoom call quality for all users
Zscaler ZDX for Zoom allows IT to monitor calls or meetings among two or more participants to rapidly
detect poor video, audio, or sharing quality and review affected meetings and their participants,
devices, regions, offices.

Figure 1: Zoom call quality view

Rapidly isolate root causes of poor user experiences
Uncover causes for poor call quality down to problems within user devices, networks and environmental
conditions along with diagnostics to help resolve them.
Unify meeting details with performance insights
Get a complete understanding of Zoom activity across regions. See all meetings and their times, durations,hosts, and participants, as well as participants’ devices and locations, alongside call quality insights.

© 2022 Zscaler, Inc. All rights reserved.

Partner Brief4

Figure 2: Zoom meeting details and performance insights

Deploy Zscaler ZDX for insights in minutes
Connect ZDX with Zoom via API to enable comprehensive Zoom experience monitoring andtroubleshooting. There is no additional software to deploy if you have already deployed Zscaler Client
Connector onto end user devices. ZDX is also available in the Zoom App Marketplace.
Together, Zoom and Zscaler enable workers to communicate securely with the best experiences possible.
ZDX for Zoom’s one-click integration delivers unrivaled visibility into end user experiences, allowing IT
teams to detect problems before users are negatively affected.

About Zoom
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward afuture limited only by your imagination. Our frictionless communications platform is the only one that started withvideo as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive,
scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom ispublicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient,and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss
by securely connecting users, devices, and applications in any location. Distributed across more than 150 datacenters globally, the SASE-based Zero Trust Exchange is the world’s largest inline cloud security platform. Learn
more at zscaler.com or follow us on Twitter @zscaler.
+1 408.533.0288

Zscaler, Inc. (HQ) • 120 Holger Way • San Jose, CA 95134© 2022 Zscaler, Inc. All rights reserved. Zscaler™,
Zero Trust Exchange™, Zscaler Internet Access™,ZIA™, Zscaler Digital Experience™, and ZDX™ areeither (i) registered trademarks or service marksor (ii) trademarks or service marks of Zscaler,Inc. in the United States and/or other countries.
Any other trademarks are the properties of theirrespective owners.

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