Lenovo Digital Workplace Solutions

Smarter actively adapts
to each employee’s
unique needs
Leverage generative AI to enable
hyper-personalized and productive
workplace experiences

Why personalizationis the future of work
The power to work fromanywhere transformed theprofessional environment.
IT leaders that can enable hybrid workers
with optimized employee experiences will
elevate their productivity and drive betterbusiness outcomes:

50%

20%

40%

Investing in employee
experience has beenshown to drive revenue
gains of as much as 50%1,with happier staff being
more productive
64% of employees believe
their experience withtechnology impacts theirmorale, but only 20% ofC-suite put budget toward
improving the digital
employee experience2
Gen AI can improve ahighly skilled worker’s
performance by as muchas 40% compared withworkers who don’t use it

But as you look to drive productivity
at a global scale, you face challenges
around providing the best technologies,
maintaining a robust security posture,and managing costs. The services you
use to deliver modern work environments
must transform to be hyper-personalized,
fast, and seamless. To achieve this, a shift
in focus from operations to outcomes isrequired. Service providers must
step up to offer maximum ROI andseamless experiences.

Lenovo Digital Workplace Solutions does allthese things. With Care of One™, our Gen
AI-powered service delivery platform, weelevate how modern work environments
are run. It drives hyper-personalized
workplace experiences that will help elevate
productivity, optimize cost, and achieve
outcomes better and faster.

Challenges businesses facein the era of hybrid work

12
3Embracing new technologies
Technologies such as Gen AI aretransforming employee productivity.
But increasing AI use cases remains a
top priority for 78% of CIOs4
Maintaining robust security
Almost half of IT leaders cite
increasing cybersecurity protection
as a top business initiative driving IT
investments in 20245
Ensuring cost-efficiency
Faced with squeezed budgets, IT
leaders are looking to as-a-service
models to streamline costs, with 92%
considering adding new as-a-Service
solutions to their tech stacks within
two years6

1 Harvard Business Review, How Employee Experience Impacts Your Bottom Line, 2022

4 MIT, Technology Review Insights, 2023

2 Ivanti, Digital Employee Experience Study, 2022

5 Foundry, State of the CIO, 2024

3 MIT, How generative AI can boost highly skilled workers’ productivity, 2023

6 Lenovo’s CIO Survey, 2023

Lenovo will get you there
Lenovo Digital Workplace Solutions offers easy-to-deploy and -manage technology designed aroundyour users’ needs. Our Gen AI-powered Care of OneTM platform delivers hyper-personalized solutions at
speed to meet the needs of your employees – now and as they evolve.
As a result, our customers enjoy the following benefits:30%

30%40%

improvement in user
experience with Care of One™7

lower end-user support costs7

of issues proactively resolved7

Our collaboration solutions are designed forthe era of hybrid work, including end-to-end
IT enablement with comprehensive global
services for the entire technology lifecycle.
Simplify vendor selection and managementwith the peace of mind of Lenovo reliability.
We also provide timely and actionableinsights into how your business is functioning
and how technology is being used – toinform change management and enable
continuous EX improvement.

Don’t sacrifice a superior employee experiencefor cheaper costs – achieve the perfectbalance with Lenovo. Personalization meansan optimized set-up for individuals, while
restricted budgets go further with as-a-service
spending. We’ll also right-size our services toyour requirements, improving sustainability andminimizing energy use.
7. Based on preliminary data collected through Lenovo internal testing

Care of OneTM

Set new standards for user experience
Experience digital workplace solutions designed
around your people and the technology theyneed to be most productive. With Care ofOneTM, Lenovo’s comprehensive, Gen AI-enabled
Digital Workplace delivery platform, businesses
can revolutionize their work environments fortransformational outcomes for employees andIT leaders.
Care of OneTM takes hyper-personalized
experiences to a new level with persona-driven

identification, configuration, and orchestration
for an individually tailored approach.
Dynamic, optimized workflows deliver
personalized innovation for each employee,with repeatable delivery for continuous
optimization of experience and costs. The
platform also provides staff with quick and preemptive issue resolution via a convenient selfservice AI-powered chatbot and other Gen AI
capabilities.

What Lenovo digital workplacesolutions offers
Digital workplaceadvisory services

Persona-based
configuration

We offer support to solve
employee experiencechallenges, improve
end-user hardware andsoftware landscapes, andhelp you deploy solutions
that enable optimal
digital transformation atspeed.

We’ll help you tailor suites
of apps and services
that align with the needsof each user persona
within your organization,
for seamless andpersonalized
digital experiences.

Collaboration andproductivity

Unified endpoint
management

Our pre-packaged, fully
integrated suite of apps
let you deploy bestof-breed collaboration
solutions, seamlessly
managed with backend authentications toempower your workforce.

Care of OneTM provides
a single point of accessfrom which to manage
all servers, apps, andworkflows. This ensures acohesive, secure service
and enhances visibility
over your estate toboost control and help
with audits.

Device as a Service
Your employees are your top investment. And with TruScale
Device as a Service (DaaS), you’ll redefine the role oftechnology in the user experience and in your workforce.

Calculated with LDI+ ROI calculator assuming 25K employees with 49K devices undermanagement via Lenovo managed services
Based on internal comparisons accounting for reduced steps of hardware deployment with
Lenovo Digital Workplace Solutions, as compared to traditional hardware deployment processes
Forrester, The total economic impact of ServiceNow, 2022

Service desk
Elevate the employee
experience with a service
desk that understands
and anticipates theirneeds. Care of OneTM’s
Gen AI capabilities
provide proactive
support, personalizedfor different devices andapps, including preemptive solutions andselfservice options.

Security
Stay ahead of cyberthreats with one global
team and one managed
service. Lenovo Cyber
Resiliency as a Service
simplifies the enterprisesecurity ecosystem,
providing an as-a-service
consumption model that’s
scalable, always-on, andeasy to manage.

The Lenovo difference

A complete
solution

Flexible
implementation

Robust, trusted
security

We deliver Digital Workplace
Solutions using Care of OneTM,
our Gen AI-powered technology
platform. It can be customized
based on the needs of yourdigital environment.

Design the optimal digital
workplace environments foryour needs and use Lenovo
TruScale to optimize budgets
and maximize ROI.

Care of OneTM is secure by
design, with best-of-breed
tooling. Partnerships withindustry leaders including
Microsoft help us deliver
Cyber Resiliency as a Service.

Committed toinnovation

Reliability throughexperience

Outstanding
supportWe are making continuous
investments to leverage best-ofbreed technology and extend
beyond traditional services.

Lenovo is the #1 PC vendor,
with clients trusting in thequality of our technology,
as well as our best-of-breed
supply chains and delivery.

Lenovo Service Desk offers
proactive, prompt, andpersonal support. More than
3,200 experts provide 24/7
support across 180+ markets.

The vision is yours.
Get there with Lenovo.
Ready to build the hyper-personalized, ultra-efficient
workplace of the future, today?

Get in touch to learn more and start yourjourney now.