keeps
critical careservices on track
Iroquois Healthcare Association
Customer Story
To ensure its employees provide the best care for vulnerable
populations in New York State, Iroquois Healthcare Association’s
Workforce Investment Organization launched an innovative online
learning program.
To give employees easy access toonline training, the organization
deployed lightweight, durable,
and easy-to-use Lenovo 300e and500e Chromebooks.
During the COVID-19 crisis, IHA
created additional use cases
for the Chromebooks to enableremote work and connect
nursing home residents with
their loved ones, helping tokeep New York’s vulnerable
populations safe during theglobal pandemic.
Iroquois Healthcare Association(IHA) is a regional tradeorganization representing
54 hospitals in 32 counties
of Upstate New York. IHA’s
mission is to support its
members and the communities
they serve through advocacy,education, information, costsaving initiatives, and businesssolutions.

Making online training
accessible for all
employees
IHA is recognized as a statewide
Workforce Investment
Organization (WIO) by the New
York State Department of Health.
Dedicated to recruiting andtraining employees for long-termcare careers, IHA WIO’s goal is
to develop a robust workforce
committed to caring for New
York’s vulnerable populations.
To support this goal, IHA WIO
developed an online learning
program emphasizing accessible,
relevant training for skilled
nursing facilities, assisted livingorganizations, certified homehealth agencies, and licensed
home care agencies. Next, theorganization looked for a way toenable access to digital training
to get the most out of the newresources.

54

Hospitals
served32 Counties
in Upstate
New York

4000

LenovoChromebooks
deployedEileen Murphy, Senior Director,
Special Projects at IHA WIO, takes
up the story: “Until recently, faceto-face learning had been thenorm. Most employees did not haveaccess to PCs or laptops in their
day-to-day work. What’s more,
many employees, particularly older
staff members, had little or no
experience with technology in theirpersonal lives either. We aimed tobuild a technology foundation fromthe ground up.”easy to use, and competitively
priced—everything we werelooking for in a laptop.”

Selecting a simple,
intuitive platform“Some employees had never useda laptop before in their lives,” says
Eileen Murphy. “Lenovo helped us
put together an instructional video
covering the basics of the devices
that was clear and simple to follow.
Feedback from employees wasvery positive, and it helped us toget everybody set up quickly.”

After discussing its requirementswith partner CDW and evaluating
numerous potential platforms, IHA
WIO decided to equip employeeswith Lenovo 300e and 500e
Chromebooks. Built on ChromeOS, the Lenovo Chromebooks
can easily be shared by multiple
employees, as individual Google
accounts provide personalized
access to data secured in the cloud.
“CDW recommended Chrome OSfor us because it’s an operating
system built for the cloud, meaning
the devices can be easily shared,”says Eileen Murphy. “And with
Chrome Enterprise, we canmanage every device remotelyfrom a single point of control.”Andrew Nault, Director of Business
Development at IHA WIO,
comments: “The build quality of
the Lenovo Chromebooks set
them apart from the competition.
The Lenovo 300e and 500e
Chromebooks are light, durable,

With funding from a New YorkState Department of Health grant,
IHA WIO purchased 4,000 Lenovo
Chromebooks to be distributed
to organizations across the state.
Next, IHA WIO worked closely with
Lenovo to create a five-minutetraining video that explained how
to use the Chromebooks.

The build qualityof the Lenovo
Chromebooks
set them apart fromthe competition. TheLenovo 300e and 500e
Chromebooks are light,
durable, easy to use, andcompetitively priced—
everything we were looking
for in a laptop.
Andrew Nault,
Director of Business Development,
Iroquois Healthcare Association
Workforce Investment Organization

Taking rapid action
in response to theCOVID-19 pandemic
IHA WIO had just rolled out theChromebooks and launched its
online learning program when theCOVID-19 crisis hit. Suddenly, theorganization had to implement
pandemic safety protocols, andnursing and assisted living facilities
closed to protect residents.
“Faced with the new realityof COVID-19, long-term careorganizations had to adapt fast tocontinue providing the best carefor residents,” says Eileen Murphy.
“We developed additional uses for
the Chromebooks to enable remotework, allowing doctors and nurses

Both chromebooks, Lenovo 300e and500e (pictured above), have a uniqueform factor that allow them to be used asa laptop or a tablet.

to conduct video consultations, forexample, and to connect residents
to family and friends who were nolonger able to visit.”
Andrew Nault adds: “Using
Chrome Enterprise, I was able tochange device policies remotely
to enable video calls in a coupleof clicks. Residents could thenuse the Chromebooks to stay intouch with their loved ones, which
helped to raise spirits during longperiods of isolation. And whenrestrictions were lifted and visitorswere allowed back, Chromebooks
in kiosk mode were stationed at
the front desk to support checkin, prompting visitors to fill out a
COVID-19 screening form.”
Demand for these new use cases
was so high during the pandemic
that IHA WIO purchased 1,000
additional Chromebooks. With theeasing of COVID-19 restrictions,the organization plans to dedicate
more resources to online training.
“During the pandemic, we madea sudden shift from 100% faceto-face learning to 100% remote,”says Eileen Murphy. “Although wewill be gradually reintroducing
in-person training, online learning
is here to stay. The simplicity of
the Lenovo Chromebooks andLenovo’s brilliant training video
helped employees adapt quickly tothis new way of working.”
Andrew Nault concludes: “Basedon our success, we’re hoping tosecure more funding to expand theIHA’s online learning program evenfurther in the months and years tocome—helping us to continue tosupport vulnerable people. Lenovo
Chromebooks are a big part ofwhat makes this possible.”

The Smarter Solution
Multiple users, one device

Thanks to Chrome OS, employees only need an individualGoogle account to log on to a shared device.

Manage devices from anywhere
Iroquois Healthcare deployed
Lenovo 300e and 500e
Chromebooks to help provide careto elderly patients — and connect
them to their loved ones — during
COVID-19 restrictions. Later, theChromebooks were used in kioskmode to screen visitors.

Chrome Enterprise enables a single point of control for all
devices, no matter where they are deployed

Minimal tech skills required

Lenovo worked with Iroquois Healthcare to create a5-minute insructional video, ensuring all employees could
operate their easy-to-use Chromebooks, even those that
had never used a laptop before.

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