Prioritizing People

Developing a culture of trust:best practice in health, safety and well-being

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Prioritizing People | BSI Brochure

Contents

Introduction

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What’s the link between
prioritizing people andorganizational resilience?
What are the benefits ofprioritizing people?

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How can BSI help me
prioritize people?

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BSI Health, Safety and
Well-being Solutions

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About BSI

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What’s the global context
for prioritizing people?

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What does bestpractice look like?

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Prioritizing People | BSI Brochure

Introduction

Embed well-being, inspire trust, andensure organizational resilience
Prioritizing your people ensures the well-beingof your employees, inspires trust and ensures yourorganization is future ready.
Achieving sustainable resilience relies on a robust approach tohealth, safety and well-being to drive trust and create a cultureof care that skilfully balances the needs of people, purpose andprofit. To realize your organization’s value-driven vision: prioritize
your people and choose BSI, the world’s best practice partner.

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Prioritizing People | BSI Brochure

What’s the link between
prioritizing people andorganizational resilience?
Prioritizing people ensures your workplace
is future ready because flourishingworkers who feel fulfilled are at thecentre of resilient organizations.
Achieving long-term organizational resilience
relies on a comprehensive and integrated
approach to worker well-being that not
only protects physical and psychologicalhealth, but actively enhances it by creating
a culture of trust that unlocks the fullpotential of your people, skilfully balancing
the needs of people, purpose and profit.
BSI’s own Organizational Resilience Index
Report 2021 finds that prioritizing the health,safety and well-being of employees (alongwith clients and communities) were strongly
indicated to have had a positive impact
on rebuilding organizational resilience.

Many organizations already put people at theheart of everything they do. Yet, despite this,some workers continue to suffer poor mental
and physical health. Under-performanceand reduced productivity are known to belinked to poor mental or physical health.
Improving the health, safety and well-being of
employees can positively impact the successand competitiveness of an organization, as
well as benefitting the wider community.
In the fast-changing world of work, there
are strategic, competitive and reputational
benefits to be reaped from adopting aleadership position that prioritizes people.
That means not only delivering decent, safeand healthy work, but also creating a cultureof trust that delivers the essential need for
fulfilment, which is at the heart of well-being.

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Prioritizing People | BSI Brochure

What are the benefits of prioritizing people?
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Reduce risk andensure continuity

Route to improved
performance

A strategic driver oforganizational resilience

Ensuring your organization promotes
decent, safe, healthy work.

Promoting an engaged, committed,
productive workforce.

Driving organizational resilience via
a future ready workforce.

A fundamental driver for investment in yourpeople’s health, safety and well-being is the
improvement it can deliver for your organization’s
reputation and brand equity. Compliancereinforces commitments to corporate social
responsibility, supporting growth and investment.
It can positively impact productivity and reduce
employee absences through injury or illness.

Trust is at the heart of doing the right thing
and demonstrates to internal and external
stakeholders that you are prioritizing thepsychological, as well as physical health,safety and well-being of your people. In fact,
it is essential for the psychological contract– the unwritten bond between worker
and employer that unlocks motivation andpotential – and supports both engagement
and performance. Unlocking your people
potential enhances organizational resilience,
boosting innovation, creativity and agility.

Creating a culture where employees are
empowered and trusted encourages a loyal
and creative workforce, helping organizations
to attract and retain high-performing
talent. This enables the development ofinnovative solutions to grow the organization,
ensuring that it is agile and future ready.
BSI supports clients to create a culture of trust,
helping partners to meet their people’s fulfilment
and actualization needs. We support leadingorganizations to thrive in an ever-changing
world and help them to capitalize on horizonscanning techniques, increase organizational
resilience, strengthen brand reputation andcompetitiveness, open up new ethical investment
opportunities and embed continual improvement.

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Prioritizing People | BSI Brochure

What’s the global context
for prioritizing people?
BSI’s own insights demonstrate that trust
has grown in the organizations that haveprioritized their people and, as a result, thoseorganizations have proven to be more resilient.
They have benefited from improved staff
availability through improved talent recruitment
and retention. Their outputs have increased
both productivity and quality, while innovation,
creativity and agility have contributed toenhanced organizational resilience.
Even before the COVID-19 pandemic, theworld of work was already undergoing longterm changes. Technology and the desire formore flexible working is driving rapid growthin digital labour platforms and other forms of
on-demand employment. Manufacturing isdecreasing while the service industry is on therise. Traditional safety-related injuries are lessof a risk in these workplaces, but psychologicalrisks such as occupational stress, burnout,anxiety and depression are on the increase.

Changing demographics within the workplacerequire a renewed approach: at one end arezoomers and millennials who want to workfor value-driven organizations that not only
protect but actually enhance their well-being;at the other end, boomers and generation Z
need sustainable employability that will create
the right conditions for a productive andhealthy working life through to retirement.
COVID-19 – and the enforced shift in working
patterns it brought for millions of workers
around the world – highlights the need fororganizations to re-think their approach
to workplace health, safety and wellbeing. Homeworking for many previously
office-based employees has increased thetrust organizations have in their people,
driven increased productivity and paved
the way to a new, more people-focused
approach, recognizing that employees are
an organization’s most important asset.

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Prioritizing People | BSI Brochure

What does bestpractice look like?
BSI’s Prioritizing People Model© sets out bestpractice for workplace well-being and theintegrated elements that will deliver a cultureof trust and support a resilient organization.
It recognizes that trust has grown in thoseorganizations that have prioritized theirpeople, which has enhanced resilience.
BSI’s own Organizational Resilience Index
Report 2021 finds that prioritizing the health,safety and well-being of employees (alongwith clients and communities) were strongly
indicated to have had a positive impact
on rebuilding Organizational Resilience.
Inspired by Maslow’s hierarchy of needs,
our model sets out best practice, using
the principles of basic, psychological andactualization needs to create a framework
for unlocking the full potential of people.

It encompasses the physiological and safety
elements that are needed to provide decent,safe, healthy and compliant workplaces;
the belonging and esteem elements
to deliver an engaged, committed andproductive workforce; and culminates in theactualization of both people’s potential and theorganization’s potential demonstrated throughinnovation. By embedding this best practicemodel, an organization creates a culture oftrust which also enhances its resilience.
To find out more about the model,
download the white paper.

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How can BSI help me
prioritize people?
BSI shapes, shares and embeds bestpractice, so that organizations can takeadvantage of their opportunities today
and also become future ready – by being
more trusted, resilient and sustainable.
We are your business advancement partner,
empowering people and organizations throughinnovative and tailorable services, helping
clients to thrive in our ever-changing world.
If your goal is to deliver on your organization’s
purpose-driven vision and prioritize yourpeople, BSI is your best-practice partner.
We support market leading organizations totreat prioritizing people as a tangible, criticalbusiness input and a measurable outcome.
Depending on where you find yourself on
your organization’s journey to resilience,
we can support your corporate goals
and help you make progress towards
enhanced cultural maturity.

We provide end-to-end solutions, combining
expertise from across our organization tooffer the best possible integrated solutions toclients. We shape, share, embed best practice,advise and provide continual improvement
through our unique combination of standards,
audits, consulting, training, software, producttesting and certification, research and insights.
We have brought together our expertisein health, safety and well-being with ourtechnology and innovation expertise toaddress evolving and emerging challenges
including cyber-bullying, AI enabled predictive
risk analysis hazard spotting, smart PPE,
digitalization, and autonomous vehicles.

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Prioritizing People | BSI Brochure

Health, safety andwell-being is in our DNA
BSI is the world leader in developing bestpractice-based standards to maximize thevalue of an organization’s most important
asset – its people.
We have a strong track record in protecting
people. BSI’s pioneering Safe Working
Guidance, first published in May 2020 in
response to the urgent need to keep workers
safe from COVID-19, led to the creation of ISO/PAS 45005 as an international resource.
This built on our expertise in health and safety
management, as demonstrated by the creationof the first guide on occupational healthand safety management, BS 8800, whichbecame BS OSHAS 18001 which in turn, wasthe foundation for the first international
occupational health and safety management
system – ISO 45001.

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We are at the forefront of health, safety andwell-being, developing best practice standards
on topics that include:• Valuing people• Occupational health and safety management• Fire safety management and competency• Psychological health and well-being• Diversity and inclusion• Smart working• Pandemic safe working and face coverings
Our heritage for creating trust is further
demonstrated by BSI Kitemark™ certification –the ultimate Mark of Trust. Exclusive to us andestablished for over a century, Kitemark™
certification is recognized by organizations
from around the world. This robust and rigorous
certification programme, where products arechecked on an ongoing basis to ensure they
perform as intended, covers items including
Personal Protective Equipment (PPE),
face coverings, hand sanitizer, fire equipment
and a wide range of other safety equipment.

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How does prioritizing people ...
Promote decent, safe,
healthy work?

Boost performance?

Drive organizational
resilience?

Achieving decent, safe, healthy work
creates working environments free frominjury and high absence rates, enhancestalent recruitment and retention, addresses
poor or inconsistent quality, overcomes
low productivity, boosts morale andachieves compliance with legislation.

Achieving an engaged, committed andproductive workforce delivers multiple
benefits for organizations. When people
are prioritized, it helps to unlock stifled
growth, address nagging quality and output
issues, overcome poor productivity andskills shortages, enhance innovation andagility and reduce impacts from health andsafety incidents and customer complaints.

Creating a culture where employees are
empowered and trusted creates a loyal andcreative workforce, attracts and keeps thebest, high-performing talent who develop
innovative solutions to grow the organizationand ensure that it is agile and future ready.

BSI can help organizations meet their people’s
basic safety and physiological needs, reduce
operational costs, avoid prosecution andlitigation, increase organizational and workforce
efficiency and strengthen brand reputation.

BSI can help organizations meet their people’s
psychological needs of esteem and belonging
by developing organizational resilience,
implementing proactive risk management
processes, enhancing brand reputation andincreasing growth, innovation and learning.

BSI supports clients to create a culture oftrust, helping partners to meet their people’s
fulfilment and actualization needs. We support
leading organizations to thrive in an everchanging world and help them to capitalize
on horizon-scanning techniques, increaseorganizational resilience, strengthen brandreputation and competitiveness, open
up new ethical investment opportunities
and embed continual improvement.

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Prioritizing People | BSI Brochure

BSI health, safety andwell-being solutions
Standards

Best practice programme

We’ve been using our expertise to shape andshare standards for over a century. As wellaccessing and buying standards, we can help
you develop a new standard which is a powerful
way to establish the integrity of an innovation orapproach; provide a bespoke view of standardsaligned to your organization’s requirements –such as policymaking, innovation ororganizational resilience; and with Standards
Watch we can keep you up to date with thelatest standardization activities in a particularsubject area.

By combining the right training, gap analysis andassurance solutions through our best practiceprogramme, we support your organizationaltransformation, accelerating a culture of trust to
unlock your people’s potential and drive
sustainable growth. This programme is available
for all management system standards andimplementation of the BSI best practice
workplace well-being framework – BSI’s
Prioritizing People Model©.

Impartiality is the governing principle of how BSI provides its services. Impartiality means acting fairly and equitably in its dealings with people and in all business operations. It means decisions are
made free from any engagements of influences which could affect the objectivity of decision making.
As an accredited certification body, BSI Assurance cannot offer certification to clients where they have also received consultancy from another part of the BSI Group for the same management
system. Likewise, we do not offer consultancy to clients when they also seek certification to the same management system.
The British Standards Institution (BSI, a company incorporated by Royal Charter), performs the National Standards Body (NSB) activity in the UK. BSI, together with its Group Companies, alsooffers a broad portfolio of business solutions other than NSB activity that help businesses worldwide to improve results through Standards-based best practice (such as certification, selfassessment tool, software, product testing, information products and training).

Management system
certification and
BSI Mark of Trust
Our certification services are available for all themain health, safety and well-being standards,
including ISO 45001 occupational health andsafety management system, ISO 45003
psychological health and safety at work, ISO/PAS 45005 general guidelines for safe working
during the COVID-19 pandemic and ISO 39001
road traffic safety management system. We canconduct audits in person, or remotely using our
immersive solutions. By partnering with BSI toprovide your independent assessment, you canachieve the globally recognized and trusted,
BSI Mark of Trust

Product testing,certification and
BSI Kitemark
Our product certification and testing services
ensure that safety products including personal
protective equipment, fire, construction,
electrical and gas products meet the required
standards. BSI is a Notified Body for CE marking,an Approved Body for UKCA marking, and ownerof BSI Kitemark certification. We have one of thewidest testing and certification capabilities in
the world giving you confidence in yourproducts and helping you gain access to
global markets.

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Prioritizing People | BSI Brochure

BSI health, safety andwell-being solutions
Customized audits

Training and qualifications

Consultancy

Digital tools

We can work with you to further enhanceyour business performance and workplace
health, safety and well-being with ourcustomized audit solutions. We offer a
flexible approach, starting with a ‘landscapereview’ – workshops to understand status,
risk, opportunities and ambitions. We thencontinue the partnership, working with you
to develop and implement internal and/or supplier audits to proactively manage
compliance, benchmark your performanceand make you future ready. Customized audits
options are available for the BSI Prioritizing
People Model© on workplace well-being, as
well as ISO 45001, ISO 45003 and ISO/PAS
45005 and industry specific specifications.

As the creator of the world’s leading
standards, we offer a comprehensive suiteof management systems, health, safety
and well-being and business improvement
training and qualifications globally. Our training
services include training needs analysis,
ongoing career development (CPD) andbespoke and customed training programmes,from concept to delivery, configured to yourunique requirements. The content ranges
from awareness and implementation throughto Certified Professional, as well as Executive
Briefing sessions. We deliver our training andqualifications in multiple formats, including
live virtual classroom, on-demand (including
micro-video), online (computer-based
training), distance learning, classroom-based,
in-house (on-site at your premises or in alive virtual classroom). We use accelerated
learning techniques, to empower yourpeople, at any level which drives productivity
and enhance business performance.

Our consulting services provide acomprehensive range of strategic, management
and technical consulting solutions including
risk assessment, facility management andinspection, compliance, ergonomics, industrial
hygiene, management system implementation,
cyber safety, cybersecurity and digital forensics.
We also offer safety leadership and culturalchange programmes and a range wellness
services including workshops, assessments,
benchmarking and helping you build a businesscase for your well-being programme. We utilize
our immersive technologies to deliver remoteconsulting, as well as in person services.

We support all our services through a rangeof digital tools. This includes British Standards
Online (BSOL) the simple online tool thatgives you instant access to standards;
delivering our services remotely using
immersive technology solutions and the
secure BSI platform; and providing data-driven
insights through our integrated technology
solutions which includes BSI Connect audit,
compliance, benchmarking and supply chain
tools to manage operational performance andprovide a risk-based view of supply chains.

Impartiality is the governing principle of how BSI provides its services. Impartiality means acting fairly and equitably in its dealings with people and in all business operations. It means decisions are
made free from any engagements of influences which could affect the objectivity of decision making.
As an accredited certification body, BSI Assurance cannot offer certification to clients where they have also received consultancy from another part of the BSI Group for the same management
system. Likewise, we do not offer consultancy to clients when they also seek certification to the same management system.
The British Standards Institution (BSI, a company incorporated by Royal Charter), performs the National Standards Body (NSB) activity in the UK. BSI, together with its Group Companies, alsooffers a broad portfolio of business solutions other than NSB activity that help businesses worldwide to improve results through Standards-based best practice (such as certification, selfassessment tool, software, product testing, information products and training).

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Prioritizing People | BSI Brochure

About BSI

BSI health, safety
and well-being

As the financial, environmental, and social
climates of our planet continuously shift,
BSI’s founding purpose to benefit society
is more relevant now than ever before. By
shaping, sharing, embedding, assessing, andsupporting industry best practice, for 120
years BSI has equipped organizations with thetools and techniques they need to turn today’s
challenges into tomorrow’s opportunities.

Prioritizing people via BSI comes with theconfidence of partnering with a trusted,international thought leader with morethan 100 years’ experience in pioneering
new approaches for a resilient future.

Working globally across a range of sectors- with specialist expertise in the built
environment, food and retail, automotive
and aerospace, and healthcare - BSI offersa range of services and solutions to makeorganizations more trusted and resilient.
We adopt innovative technology andprocesses to offer our services in an efficientand effective manner. Adopting a balance ofhindsight and foresight, BSI partners with ourclients to embed sustainable behaviours forthe long-term benefit of their people, theircustomers, and our planet.

Innovation is in our DNA. BSI helped
initiate the world’s most widely usedmanagement systems standards, including
ISO 9001 (quality management), ISO
14001 (environmental management) andISO 27001 (information security).
BSI has been at the forefront of developing
best practice for health, safety and wellbeing since the creation of OHSAS 18001,
the world-renowned health and safety
management system, which was developedby BSI in 1999. More recently, BSI proposed
the development of ISO 45001 and has run theinternational secretariat supporting the projectcommittee that developed the standard.

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