Solution Brief

Confidently Approach Your
Security Transformation with
Digital Experience Monitoring© 2022 Zscaler, Inc. All rights reserved.

The rapid adoption of cloud and mobility
initiatives within organizations, coupled witha shift to work-from-anywhere, has caused
network teams to rethink architectures andend-user connectivity. As end users disperse,
attack surfaces and networks increase (homeWIFI), straining network teams. Additionally,
they must consider network security functions
such as Secure Web Gateways (SWG), Cloud
Access Security Broker (CASB), Data Loss
Prevention (DLP), Firewalls, and VPNs tokeep their environment secure.

Solution Brief© 2022 Zscaler, Inc. All rights reserved.

2The combination of remote users and network
security functions creates end-user visibility
challenges. End-user performance issues thatarise from SaaS or cloud application availability,
home WIFI, network path outages, or network
congestion are not easily isolated or diagnosed.
They need real-time, end-to-end visibility with
AI/ML insights to provide confidence that new
security measures and network connectivity do
not inhibit end-user productivity. And whenissues do arise, quickly pinpointing issues evenwhen it’s not in your control (ISP, home network).
Digital experience monitoring (DEM) technology
measures performance by monitoring the healthof all systems between an end user and anapplication. A fast user experience is key to thesuccess of digital transformation and work-fromanywhere initiatives, and it’s incumbent upon
network leaders to optimize the user experience.

We view Zscaler Digital
Experience as a criticalservice in enabling a
productive work-fromanywhere experience.
We were lucky to solve 25%of user issues in the past.
Now, ZDX is the starting
point for resolving all of ouruser experience issues, andwe can pinpoint the root
cause 95% of the time.”
Ed De Grange
Director, Cybersecurity Operations and Programs, Ciena

Not only is a fast user experience essential toproductivity, but it prevents users from bypassing
security controls and introducing risk.

Point Tools Fail at End-to-End Visibility
DEVICEMONITORING

Leaves blind
spots caused bycloud security

END-POINT BASEDNETWORK MONITORING

Manually correlate
from multiple
point solutions© 2022 Zscaler, Inc. All rights reserved.

Reactiveversus proactiveoptimization

SAAS / WEB / APPMONITORING

Tediousmaintenance due
to multiple agents

Causes alert
fatigue and noactionable insights

Solution Brief3

Turn the Lights OnZscaler Digital Experience (ZDX) is adigital experience monitoring solutiondelivered as a service from the Zscaler
cloud. ZDX provides end-to-end visibility
and troubleshooting of end-user performanceissues for any user or application, regardlessof location. ZDX helps network teams
understand the underlay path over the zero

Zscaler is trusted
by enterprise leaders
to secure their digitaltransformation while
delivering great
digital experiences.

trust network, detect regional performanceor availability issues, troubleshoot poor userexperience, and optimize network efficiency.

Proactively monitor tominimize user impact
Through a single pane of glass, network

Web Probes enable network teams to visuallyteams can quickly expose network latency,

trace hop-by-hop details including ISP/AS

user device issues, or application performance

number and Geo-location with pinpoint accuracy

problems along with their root causes. ZDX

while sifting through hundreds of applications.

provides insights network teams need to fix

Through ZDX, network teams can easily visualize

issues and reduce the mean time to detection

high latency, packet loss, jitter and more, toand resolution (MTTD/MTTR). CloudPath andensure great end user performance.

ZDX Key Benefits for Network Teams

Get Unrivaled Visibility
Into End User Experience

Detect Problems Before
Users Are Impacted

Consolidate Your Digital
Experience Monitoring

Ensure Apps andNetworks Are Healthy

Get end-to-end visibility
from users’ devices, overmultiple networks, to theirapps and services - eventhose not in your control.

Expose network latency,
user device issues, orapplication performance
problems along with
their root causes.

Single pane of glass thatgathers and correlates
performance metrics
from user devices,networks, and apps.

Monitor datacenter, cloud,or SaaS for availability andperformance, to ensurethat your users experience
uninterrupted service.

© 2022 Zscaler, Inc. All rights reserved.

Solution Brief

4

Proactively Monitor and Optimize Performance

USERS IN INDIA IMPACTEDHigh latency between ISP and Microsoft datacenterWith ZDX, organizations can now fully monitor

Unlock superior digital experiences as partthe cloud application experience simply andof the Zscaler Zero Trust Exchange Platform,

intuitively from the end-user perspective. ZDX

you can easily activate ZDX to expand digital

restores visibility across the complete connection

experience management to all your users.

to quickly triage if it’s the application, network(including Zscaler), or device (home network
WIFI). ZDX delivers holistic, end-to-end user
experience monitoring across any network,

Request a Demohelping IT teams streamline troubleshooting
and improve user productivity.

About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient,and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss
by securely connecting users, devices, and applications in any location. Distributed across more than 150 data
centers globally, the SASE-based Zero Trust Exchange is the world’s largest inline cloud security platform.
Learn more at zscaler.com or follow us on Twitter @zscaler.
+1 408.533.0288

Zscaler, Inc. (HQ) • 120 Holger Way • San Jose, CA 95134© 2022 Zscaler, Inc. All rights reserved. Zscaler™,
Zero Trust Exchange™, Zscaler Internet Access™,ZIA™, Zscaler Private Access™, ZPA™ andother trademarks listed at zscaler.com/legal/
trademarks are either (i) registered trademarks orservice marks or (ii) trademarks or service marksof Zscaler, Inc. in the United States and/or othercountries. Any other trademarks are the propertiesof their respective owners.

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