Case Study: Enabling Remote Work

Making Remote Access Simple, Fast andSecure for Legal Firm
Keeper Connection Manager Performance and Ease-of-Use Enabled Lang,Richert & Patch to Transition to a Hybrid Work Model
CHALLENGE

NO. OF EMPLOYEES

Prior to the pandemic, Lang, Richert & Patch relied on a remote access system that wasexpensive, glitchy and slow. It was sufficient to support occasional use by attorneys and thefirm’s in-house IT specialist, but could not support the entire team working remotely whenpublic health measures forced people out of the office.

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LOCATIONFresno, CASOLUTION
Darin Land, who runs IT for the firm, deployed Keeper Connection Manager, an agentlesssecure remote desktop solution, in a Docker Container.

FOCUS
Real estate law and businesslitigation

BENEFITS
Even the most change-resistant attorneys in the firm have come to love how simple and fast
remote access is with Keeper Connection Manager. Additionally, Land can provide desktopand IT support from anywhere, even from his smartphone. Further, he spends almost notime maintaining and managing Keeper Connection Manager because it’s so stable andstraightforward to administer.

Lang, Richert & Patch is a small-to-midsize law firm in Fresno,
Calif.that specializes in construction, business litigation,employment and real estate law. Like most firms, partners
wanted to see attorneys and support staff working in the office,but occasionally attorneys and paralegals needed to access theirdesktops remotely from home or if they were traveling.
Darin Land, the firm’s Director of IT and in-house IT specialist,
had tried several different remote desktop access systems
before the pandemic. They were far from perfect. Land had todeal with stability issues, along with extensive end-user setupand support. Additionally, performance wasn’t great, resource
consumption was high and there were issues with integration
with some of the firm’s applications.
At the time, very few of the firm’s employees were using remote
access, and those who did use it typically did so for short periodsof time. These solutions had their problems, but they were “goodenough,” and at the time Land had more pressing priorities thanremote access.

A Rapid Transition to Remote Work
That all changed with the COVID-19 pandemic.

“COVID put a lot of pressure on the firm to come up with a better,
low-maintenance solution as quickly as possible,” Land said. “Asa one-man shop, I get a lot of calls, even on vacation.”
Specifically, the firm needed an efficient remote access solutionthat was easy on the end-users with a management interface
that was simple and clean. However, it also had to provide
excellent performance without chewing up too much of the firm’s
limited compute resources.
Land originally tried another HTML-based remote access system
built on top of a Windows server.
“The Windows host system service would periodically ‘thrash,’consuming 90-100% of the available CPU resources, resulting insluggish remote access performance,” Land said. “So every three
to four weeks, we’d have to reboot it. Land then decided to try
Keeper Connection Manager based on a recommendation from afriend.”
Land deployed the software as a Docker container and foundthat installation was very easy. “I defined some variables, set upsome volumes and I was done!” he said. And, immediately, he wasimpressed by not only how fast performance was for end-users,
but also how efficient it was, consuming such low overhead onthe CPU.
© 2022 Keeper Security, Inc.

DATASHEETCaseStudy

KeeperEnterprise
EnablingRemoteWork

Enabling Remote Support

Glyptodon [now Keeper
Connection Manager] is soclean, fast and efficient. And
it’s an easy install with a cleaninterface. When our attorneys
first used it, they were sosurprised. ‘We log in and, boom,
our desktops are there,’ theysaid. If you go full screen, youliterally forget that it’s a remotedesktop.
– Darin Land, Director of Information
Technology at Lang, Richert & Patch

Land uses Keeper Connection Manager for much more than justenabling attorneys to access their desktops from home. He alsouses it to provide support.
“The managing partner had a project he had to get done, so I got
an after hours call on a Friday that he’s having trouble with hisdesktop,” Land said. “I was out with some friends at a local sports
pub, so I pulled out my iPhone, logged into Keeper Connection
Manager, got on his workstation, and fixed what needed to befixed. It took me 15 minutes, and the guys sitting with me werelike, “What did you just do?!”As the pandemic restrictions have eased, the firm’s management
have decided to pursue a hybrid work model. Keeper Connection
Manager played an enormous role in making that decision
possible, Land said.
“Keeper Connection Manager will be a big part of our futureplans to allow people to work remotely,” Land added. “We’re justscratching the surface.”

Want to learn how Keeper Connection Manager canhelp your organization provide secure access to virtual
servers, applications and desktops? Get in touch.
sales@keepersecurity.com

Simple to Use, Easy to Administer
Training attorneys and support staff to log into their desktops
was extremely simple. All Land had to do was send them a URL,
provide them login credentials, and they were working on theirremote desktop.
“Keeper Connection Manager is so clean, fast and efficient,”
Land said. “And it’s an easy install with a clean interface. When
our attorneys first used it, they were so surprised. ‘We log in and,boom, our desktops are there,’ they said. If you go full screen,
people literally forget that it’s a remote desktop.”That easy install and simple management came in particularly
handy when the motherboard for the server on which he’dinstalled Keeper Connection Manager failed overnight. He camein early, downloaded the Docker containers and in 25 minutes
had the software installed on another machine with all his users
set up to connect. No one ever knew there had been a problem.

* All references to Glyptodon Enterprise, as the product was called at the time the case study was written, have been updated toKeeper Connection Manager, which is the current name.

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