Zscaler and ServiceNow
Better Protection, Faster Remediation© 2024 Zscaler, Inc. All rights reserved.

Solution Brief

The risk to your SaaS data is risingServiceNow helps businesses move faster, butBenefits

like all cloud apps, it consumes and distributes

With Zscaler and ServiceNow

sensitive data. As cloud migration and SaaS

integrations, you can:adoption accelerates, data becomes more
distributed, increasingly located outside thedata center, across the internet, and in SaaS andprivate applications. At the same time, the risk ofsecurity breaches and data loss

• Reduce tool clutter and reliance on
point diagnostic tools• Eliminate guesswork and expedite
incident resolution

expands exponentially.
• Scan and discover sensitive data
Complex tools and fragmented information

across your deployment

make it difficult to offer employees a seamlessdigital experience. With users connecting tocloud apps from everywhere—traditional
security architectures focused on establishing andprotecting a network perimeter and the users anddata within are insufficient to stop modern threatsand protect data. It’s time to embrace a zerotrust approach.

• Understand exposure and easilyidentify access violations• Block direct access into ServiceNow
by risky BYOD and unmanageddevices• Stop threats quickly by leveraging
Zscaler intelligence in ServiceNow

Zscaler + ServiceNow
Zscaler and ServiceNow have joined forces tosecurity operations• Improve SecOps workflows withextend zero trust to your Now Platform® to makeenriched incident context andSaaS services more secure and easier to manage.

accelerated triage capabilities

The Zscaler Zero Trust Exchange™ is a platformof services that delivers unified, comprehensive
security and data protection for your ServiceNowdeployment.

• Scan and quickly remediate cloud
misconfigurations discoveredby Zscaler CSPM directly into
ServiceNow as tickets

Together, Zscaler and ServiceNow give you
immediate visibility into infrastructure issues
and sensitive data, enable faster responses toemerging security incidents, and deliver anenhanced digital experience with actionable
intelligence for your ServiceNow deployment
and data.

©2024 Zscaler, Inc. All rights reserved.

SOLUTION BRIEF

02With the Zscaler and ServiceNow integration, you can:• Enhance digital experience: Leverage ZDX capabilities, like deep trace, to get quicker issue resolution
through focused data collection and high-quality actionable intelligence.
• Restore data protection and compliance: Improve data visibility and prevent exfiltration by scanning theNow Platform for sensitive data and violations. Quickly understand how data is being used and who isaccessing it.
• Securely enable work-from-anywhere (WFA): Prevent BYOD and other risky, unmanaged devices fromaccessing both the Now Platform and sensitive data to enable a more secure WFA experience.
• Faster threat response and remediation: Respond more quickly to emerging threats by adding Zscaler
threat intelligence to incident response workflows within the ServiceNow Security Operations platform.
Get better fidelity across emerging incidents and easily orchestrate blocking directly from ServiceNowback into Zscaler.

How it works
Fast, reliable remediation
With ServiceNow and Zscaler Digital Experience (ZDX), IT and service desk teams can rapidly resolveuser-reported issues caused by devices, networks, or applications. ZDX gives customers the visibility theyneed to ensure optimal digital experiences for all their users—whether they’re in-office, at home, or on
the move. ZDX provides service desk teams with all the information they need to resolve user issues. Byleveraging these insights seamlessly within ServiceNow, IT and service desk teams can collaborate betterand eliminate guesswork from issue triaging.

©2024 Zscaler, Inc. All rights reserved.

SOLUTION BRIEF

03

Protect data with Zscaler CASB and DLP
The Zscaler platform offers a range of data protection services that provide immediate visibility into
sensitive data residing in your ServiceNow data stores. By scanning new and existing ServiceNow data,Zscaler helps you easily identify sensitive data based on DLP policies. You’ll get a clear picture of data
exposure and risky access violations, so you can accelerate compliance and protection efforts. In addition,
any outbound upload of sensitive data files will be blocked in real time by Zscaler DLP policies.

©2024 Zscaler, Inc. All rights reserved.

SOLUTION BRIEF04

Remove the risk of BYOD and unmanaged devices with zero trustThrough the Zero Trust Exchange integration with ServiceNow, you can prevent unauthorized BYOD accessto your sensitive ServiceNow data. By leveraging Zscaler as your identity proxy, devices can only connect
to ServiceNow through Zscaler. By adding Zscaler Cloud Browser Isolation to the equation, you can safely
deliver data to authorized devices in the form of pixels only.
Improve security workflows
Accelerate workflows by adding Zscaler Cloud Sandbox threat intelligence to ServiceNow security
incidents. Stop emerging threats faster by enforcing inline blocking within Zscaler directly fromServiceNow. Also, with Zscaler Cloud Security Posture Management (CSPM), you can scan your public
clouds for dangerous misconfigurations. Remediate incidents instantly or create alert tickets in ServiceNow
as artifacts for streamlined workflows.

Visit the Zscaler website to learn more about ServiceNow integrations.

About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient,and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss
by securely connecting users, devices, and applications in any location. Distributed across more than 150 datacenters globally, the SSE-based Zero Trust Exchange is the world’s largest inline cloud security platform.
Learn more at zscaler.com or follow us on Twitter @zscaler.
+1 408.533.0288

Zscaler, Inc. (HQ) • 120 Holger Way • San Jose, CA 95134© 2024 Zscaler, Inc. All rights reserved. Zscaler™,
Zero Trust Exchange™, Zscaler Internet Access™,ZIA™, Zscaler Private Access™, ZPA™ andother trademarks listed at zscaler.com/legal/
trademarks are either (i) registered trademarks orservice marks or (ii) trademarks or service marksof Zscaler, Inc. in the United States and/or othercountries. Any other trademarks are the propertiesof their respective owners.

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