Kaspersky
Professional
Services
Extracting maximum benefit
from your Kaspersky products

Cybersecurity is a big investment

2Maximize your return by engaging with experts whounderstand exactly how you can optimize yourinvestment to meet the unique needs of yourorganization.
Through Kaspersky Professional Services, we can help you:
• Minimize your security risk
You can be sure that your Kaspersky products are
implemented correctly and optimally to your security
needs, however complex or demanding.

• Minimize the strain on your resources
We’ll provide all the proven expertise and technicalsupport required, putting less demands on hardpressed IT admin teams.

• Maximize the return on your investment
Our product experts will help get the most value fromyour Kaspersky products, ensuring 100% performanceefficiency, right from day one.

• Respond fast to new security threats
Look to us for the fast resolution of any issues arising,and recommendations on how to protect against newthreats specific to your organization andinfrastructure.

Our services

3

Assessment

Optimization• Cybersecurity Health Check• Security Hardening• Security Fundamentals
Assessment• Product Resilience ( faulttolerance, disaster recovery,
high availability)• Health Check• Compliance Assessment

Implementation

Maintenance• Security Architecture Design• Kaspersky Premium Support(maintenance agreements)• Installation/Upgrade• Complex Implementation(turnkey)• Configuration• Critical Situation Handling(onsite engineer)How it works

4

We offer a full range of services covering thecomplete product cycle, from assessment throughimplementation to maintenance and optimization

However complex and diverse
your IT infrastructure, however
specialized or rigorous yoursecurity demands, whether you’relooking for advice andrecommendations or for acomplete turnkey service, we’lldeliver for you.

Each service group complements and extends the previous one.
The services are grouped in such a way that after starting with one service
from any group, you can extend it with another from the next group.
Assessment services include checking your infrastructure and/or settingsof the existing Kaspersky product(s). These can then be supplemented with
Implementation services, which include product deployment/ update/configuration or migration from competing products. This is followed by theproduct use phase, where you are offered Maintenance services: premium
support and emergency assistance. If you require additional specificproduct configuration, Optimization services will be helpful, possibly to beextended with Assessment services after some time. Technical support
experts will check that the configured products continue to functionsmoothly, and whether Kaspersky products need to be installed or updated.
These professional services form a closed loop, ensuring that customers
derive maximum benefit from using Kaspersky products.

Assessment services Cybersecurity Health Check5

Right for you if:
You want to assess the effectiveness of your current security approach and infrastructure, in line with best practices.
NB: This service is available to any organization, whether or not you use Kaspersky security products.

This service includes:

Outcome and deliverables

A core cybersecurity assessment based on anumber of typical security issues in IT
environments, including:You’ll receive a report detailing theinvestigation, highlighting any security issues
uncovered in your organization together with
our recommendations based on industry
security standards.

Identifying key security roles (throughinterviews)
A review of your physical security(according to a predefined checklist)
A network protection review

As a result, you’ll get a clear, accurate pictureof how well prepared your organization is tohandle the most common cyberattacks andsecurity threats.

Discovery and review of typical flaws inyour IT security system
Delivery mode: remotely or at thecustomer's premises, as appropriate
Kaspersky Professional Services

Assessment services Security Fundamentals Assessment

6Right for you if:
You need to be sure that levels of information security in your infrastructure and organization meet with IT
security standards.

This service includes:
Assessment of your information security
assetsIT systems audit

Outcome and deliverables
You’ll receive a report outlining ourinvestigations and possible IT security risk zones
revealed, with specific recommendations on
anti-threat protection.

Risk assessment

This will give you a complete objective picture ofyour current information security status, andwhat should be done in order to meet industry
standards.

Recommendations on fixing any security
risks revealed, and on any additional
security implementation required

We can, if you wish, offer further services
geared to implementing theserecommendations.

Team assessment and identification of
any skills gaps

Delivery mode: remotely or on customer
premises, as appropriate
Kaspersky Professional Services

Assessment services Health Check

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Right for you if:
You want to ensure that the Kaspersky solution already at work in your network environment is delivering the best
possible performance for you.

This service includes:
Complete audit and health check of yourKaspersky infrastructure
Analysis of your policies, group tasks andthresholds, ensuring that all settings areoptimized in line with best practices
Identification of any current and potential
issues relating to Kaspersky products inyour environment

Outcome and deliverables
You’ll receive a comprehensive report with ourfindings and recommendations for improvements,
including instructions on how to optimize productperformance and resolve any hidden problems.
Once these recommendations and instructions
are implemented, you’ll know that yourinfrastructure is enjoying the maximum security
benefits from your Kaspersky products.
Recommendations can be implemented throughour Configuration Service if required.

Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Assessment services Compliance Assessment

8

Right for you if:
Your organization is required to operate in compliance with specific information security regulations.

This service includes:
Regulations analysis
Audit of current product settings
The provision of a report:• identifying and detailing any settings notcompliant with the relevant regulations• recommending how these non-compliances
can be eliminated

Delivery mode: remotely or on customer
premises, as appropriate

Outcome and deliverables
You’ll receive Compliance Audit Report
including our recommendations for changes toproduct settings in order to eliminate noncompliance.
Through following the recommendations
provided, all non-compliances can be fully
eliminated.
NB: Compliance will be checked
for Kaspersky products

Kaspersky Professional Services

Implementation services Security Architecture Design

9

Right for you if:
You operate a complex enterprise IT infrastructure and want to be sure your security installation will be optimallydesigned, taking into account your specific needs.

This service includes:
Full analysis of your IT infrastructure
Development of the optimal security
design to meet your organization’s
infrastructure and security needs
Development of recommendations for
product configuration
Development of an Implementation Guide,
if required

Outcome and deliverables
We’ll provide our security architecture design,
together with product setting recommendations,ready for implementation yourselves or throughour Configuration Service.
The resulting security installation will be designedby experts to meet your specific needs,
delivering optimum protection throughout yourinfrastructure and maximizing your ROI.
A detailed Implementation Guide can beprovided if required.

Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Implementation services Installation/Upgrade

10

Right for you if:
You’re looking for efficient and practical assistance with Kaspersky product deployment, migration
or software upgrades.

This service includes:
Design recommendations for optimum
deployment, based on your security
policies and an analysis of yourinfrastructure and environment
Uninstalling previous 3rd party products
or Kaspersky product versions

Outcome and deliverables
Your new or upgraded security solution will be
installed and configured seamlessly according
to Kaspersky best practices, with the minimum
disruption or involvement on your part.
An Installation Guide can be provided if
required.

Demonstrating installation andconfiguration, product features andnormal operations to your team
Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Implementation services Complex Implementation

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Right for you if:
You will be running complex Kaspersky security solutions, including specialized products, like Kaspersky Anti
Targeted Attack or Kaspersky Private Security Network, that are part of our Expert Security, and want to guarantee
correct and optimized product functioning. Can be provided as a complete turnkey service, if required.

This service includes:

Outcome and deliverables

Development of optimal security designYour expert security products will be optimally
implemented and configured to work as a single
integrated security ecosystem.

Implementation, integration andconfiguration of expert products

An Implementation Guide can also be provided
if required.

IT infrastructure analysis

Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Implementation services Configuration

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Right for you if:
You’d benefit from the direct involvement of a Kaspersky Technical Support Engineer in implementing best practices orrecommended settings for the Kaspersky Products installed in your infrastructure.

This service includes:
Comprehensive assessment of yourspecific requirements, security policies
and environment
Configuration of by our Engineer of yourproduct in accordance with yourrequirements
Testing and demonstration of the final
configuration

Outcome and deliverables
Your product will be fully configured for optimum
security performance, in line with your needs andKaspersky best practices.
Recommendations can also be provided on themost effective configuration and policy settings.
Our Configuration service is ideal for implementing
recommendations provided by other services e.g.
Health Check, Product Tune-up.

Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Maintenance services Premium Support

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Right for you if:
You need immediate access, at any time, to security experts who know the quickest, safest and most effective way toresolve your security issues.

Depending on the level ofpremium support selected,
this service includes:
24x7x365 access to our dedicated priority
support line with a guaranteed response time
Patches developed by our experts to remedy
issues affecting the operation of Kaspersky
products in your specific IT environment.

Access to our security and engineering experts,
including specialists in product support, antimalware research, content filtering research,
product development and update release.

OutcomeIssues are eliminated before they emerge, business
continuity is ensured, and the cost of a security
incident is reduced.

A Dedicated Technical Account Manager
authorised to mobilize any Kaspersky expert
directly on your behalf
Delivery mode: remotely or on customer
premises, as appropriate
Kaspersky Professional ServicesMaintenance services Critical Situation Handling

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Right for you if:
You’re faced with a specific issue relating to your Kaspersky security, which requires swift and comprehensive on-sitetroubleshooting.

This service includes:
Localizing the issue
Log collection
Qualified error cause analysis
Taking other hands-on steps necessary
in order to identify and remediate theissue at speed

Outcome and deliverable
The issue is localized and eliminated swiftly andeffectively by us, with minimal downtime ordisruption.
We’ll also provide written recommendations on how
such problems can be avoided in future, if applicable.

Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Optimization services Security Hardening

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Right for you if:You‘re looking to further improve your security levels, by rendering any attempt at unauthorized systems access orpenetration prohibitively costly and impractical for the attacker.

This service includes:
Analysis of your distinctive security
requirements
Analysis of potential attack vectors
Recommendations on how to meet yourspecific security requirements

Outcome and deliverable
You’ll receive a comprehensive report giving theproduct settings recommended to harden yoursecurity.
Armed with this report, you’ll be able to implement
more granular controls and significantly increase
your security levels, with no further software orhardware investment.

Delivery mode: remotely or on customer
premises, as appropriate

Kaspersky Professional Services

Optimization services Product Resilience16

Right for you if:
You have specific or unusual product configuration requirements. This could include security systems fault
tolerance, high availability, or disaster recovery planning advice and support.

This service includes:
Analysis of your specific requirements
Analysis of your current security
architecture and settings
Recommendation on how to meet thesesecurity requirements
Delivery mode: remotely or on customer
premises, as appropriate

Outcome and deliverable
You’ll receive a report including product settings
recommended to meet your specific requirements,
giving you all the information you need to configureor reconfigure your Kaspersky products optimallyin order to meet your requirements.
You may choose to implement theserecommendations yourself or through ourConfiguration Service.

Kaspersky Professional Services

Our relationship starts now

Whichever Kaspersky Professional Services youaccess, our product experts will commit to making
sure that you operate according to best practices
and optimal settings, and that you’re making thebest use of Kaspersky’s centralized management
software.
By providing you with the specific, expert knowledge you need, we can ensure that yourKaspersky solutions will be optimized, disruption will be minimal and your security will beenhanced.

17© 2022 AO Kaspersky Lab.
Registered trademarks and service marks are the property of their respective owners.