Do not take out: Please put it in an easy to find place in your room.

RoomInstructions

アライブくん

第2版

CONTENTS
Chapter1 Before moving in
Chapter2 Precautions During
Occupancy(interior of the room)
Chapter3 Precautions During
Occupancy(common area)

株式会社アライブ

静岡県浜松市中区城北三丁目1-35

TEL：053-476‐7115（管理部）

Chapter4 various procedures
Chapter5 troublesshooting

Residents Page

2022.08

Chapter1 Setting up utilities when moving in
Water supply

Please contact the Waterworks Bureau.
（There is no need to contact the property whose meter is being checked in “Alive”.）

Electricity

Please contact the power company.
（No Electric Company Specified）

Natural gas

Please contact the gas supplier.
You need to be present when you open the bottle. Let’s contact in advance.
※In case of water heater trouble(There is no hot water.), contact the gas company.

Internet, Cable and Phone

The Internet usage differs depending on the building
you live in. Please check the contract.

Please check the contract for the lifeline contact information.
❶Chapter2 Precautions During Occupancy(interior of the room)
Balcony
The balcony serves as an emergency passage.
Please do not place potted plants, tires, storage or garbage .In case of bad weather such as typhoon,please take off your laundry pole.

The drain of the balcony is easy to beclogged withgarbage so that thewater won’t flow when it rains.
Please clean it frequently.

If you smoke on the balcony, cigarette smoke and the smell
will stick to the laundry in the next room.
Cigarette fire may fly and cause fire, so please be careful.

❷Chapter2 Precautions During Occupancy(interior of the room)
Ventilation in the room
The reinforced concrete building has a high airtightness structure.
Therefore, if you don’t ventilate well, it will lead to dew condensation and mold.
In addition ,we cannot compensate for damage to household goods caused by “moisture” or ”mold”
caused by condensation.

【 Examples of claims concerning ventilation 】
If you use the range hood with all the air inlets closed, noise may be generated from the airinlets.
Also, it may be difficult to open the entrance door because of negative pressure in the room.

Opening the window or opening the air supply opening may improve the air supply.
Please ventilate for 24 hours to prevent condensation.

❸Chapter2 Precautions During Occupancy(interior of the room)
Luminaire

Explained
in the video

When replacing a fluorescent lamp with a bulb out, replace the lighting tube as well.

【lighting pipe】
Please contact the manufacturer if there is a problem with the lighting installed by yourself.
Explained
in the video

Wet area

Piping is connected in the kitchen and washstand door.
If you pack more than necessary, the piping will shift, causing odor and water leakage.

It may cause clogging of drainage, so please clean the perforated plate and drain outlet regularly.

❹Chapter2 Precautions During Occupancy(interior of the room)
Noise and cigarette odor
You may sometimes make the sound echoes to the next room or the upper and lower floors
without awareness of it, that causes a lot of trouble to the next room.
As this is an apartment, we ask for your cooperation so that we can live in a comfortableenvironment.
For household with children, please consider measures such as laying soundproof mats on thefloor.
In addition, it is unavoidable to allow a certain level of living noise when living in an apartment. So,
thank you for your understanding.
Regarding smoking, there are residents near you who is misopedia, hates pregnant women, andcigarettes. Please be careful not to be affected by passive smoking.

Please be aware of the following points.
●Speaking, laughing, TV/audio, etc. volume●The sound of the door opening and closing (slow and quiet without
gaining momentum)●Impact on the floor and footsteps (measures such as layingmats)●Walking sound in the outer corridor, stairs, etc.
●Late night and early morning sounds (considering the time of day)
●When smoking on the veranda, the direction of the wind, the positionof the air supply port in the next room❺Chapter3 Precautions During Occupancy(common area)
Neglect of personal belongings
It hinders evacuation in the event of an emergency, and leads to the expansion of damage suchas fire. Please do not leave your personal belongings in common areas such as corridors andentrances.

Use of a parking lot
Please cooperate so that you do not park in a place other thanthe contract area. It will interfere with the parking and passageof other contractors. In some cases, we may respond strictly
depending on the management company, so please be aware inadvance.
※ If there is illegal parking in your contract area, please report itto the police station near you.

Park within the lot line.

Do not allow children to play in the parking lot. It is very
dangerous as it causes trouble such as collision with a car.

❻Chapter3 Precautions During Occupancy(common area)
Use of bicycle parking areas
Please affix the bicycle parking sticker to a place where it is easy to see the bicycle.

<How to use the parking sticker>

Frip the lower half.

Write you room
number with an oilbased pen.

Peel off thelaminate

Finished

Dispose of bicycles that are no longer needed promptly.
If you contact us, we will dispose of it for a fee at Alive.

In principle, only bicycles can be parked in the bicycle parking lot.
※ Mopeds up to 50cc are allowed (but bicycles are preferred)
For large motorcycles, please contract a parking lot (motorcycle storage area).

❼Chapter3 Precautions During Occupancy(common area)
Mailbox(dial)Usage
The dialed number is written in the contract. Please check.

< example >2 to the left 8, 1 to the right 4

OPEN

It doesn't matter what
number you
start withLeft-hand 8

Left-hand 8

Right-hand 4

Turn left andstop at "8"Turn 360
degrees tothe left
again andstop at "8"Turn rightand stopwith "4"Explained
in the video

When the post does not close, turn the PIN again, lower the claw part, andit will close.

❽Chapter3 Precautions During Occupancy(common area)
How to take out garbage
There are rules for garbage disposal determined by each municipality and region.
Be sure to check and process it correctly.
Thank you for your cooperation in order to protect a clean living environment.
Dumping garbage that does not follow the rules will worsen the environment of theapartment building and become a nuisance to the residents' association. In some cases, we
may respond more strictly to the management company, so please be aware in advance.

➒Chapter4

Various procedures

Parking certificate
Please prepare a "Certificate of Consent to Use Storage Location" and visit the store in chargeafter contacting us in advance.
※ Please fill in the storage location and user before submitting.

The "Certificate of Consent to Use Storage Location" can be downloaded from the Shizuoka
Prefectural Police website.

Change your full
name, increase of member, change guarantor/emergency contact
Please contact the Resident Service Division.
We will send you the documents by post, so please fill them out and return them.
A copy of the ID card and a registered seal and seal impression certificate are also required tochange the joint guarantor.

Termination procedure

Please contact the "store in charge" by the date stated in the contract for the cancellation date
and the date of eviction.

➓Chapter5

troublesshooting

Air conditioner(Equipment)malfunction
Water leak (under air conditioner)➡There is a possibility that the drain hose (hose that performs drainage) is clogged withdebris. Remove the litter

Water leak (air conditioner air vent)➡ May be condensation.
① There is a possibility of filter clogging. Take care of it regularly.

②When the louvers are fixed downwards, condensation forms on the louvers.
Let's wipe off the condensation and change the direction of the louvers⓫

Chapter5

Troubleshooting

Air conditioner(Equipment)malfunction
Air conditioner malfunction①Let's replace the battery of the remote control②Let's unplug the outlet and restart➡If it still does not work, please contact the “Alive"※When contacting, please tell us the model number year and model It will lead to smoothcorrespondence.

< poko-poko sound>
The main cause of sound is the "pressure difference" that occurs indoors and outdoors.
Reinforced concrete buildings are highly airtight, and mechanical ventilation tends toput negative pressure on the room. Therefore, a phenomenon occurs in which outside
air flows in from the drain hose. This is the identity of the popping sound, not thefailure of the air conditioner. If you open the window, the sound will subside.

There is no water in your room
Make sure the main stopper is open
【 If you are on the ground 】【 If you are in a pipe shaft】

principal
stopperprincipal
stopper⓬Chapter5

Troubleshooting

There is no water in your room(if the original faucet is open)
Please check the electricity in the room and the electricity in the common area.
There is a possibility that the water receiving tank pump is not operating due to a faulty
breaker in the common area.
Also, please check whether there is an alarm due to an error in the water receiving tank pump.
< Points to note in buildings with water receiving tanks >When there is a power outage due to a typhoon or the like,the water also stops.
If there is a risk of a typhoon making landfall, please makepreparations in advance, such as securing drinking water andstoring water in the bathtub.

There is no hot water in your room
There is a possibility of a problem with the water heater, so please reset it first and check
whether it will be restored.
①Power ON / OFF of the remote control (when installed)②Unplugging the water heater③If you do not know the plug, individual safety breakers ON and OFF
If you do not recover, contact the gas company you have a contract with. If you incur expenses
such as repair and replacement, please tell the gas company to contact “Alive”.

⓭Chapter5

troublesshooting

There is no hot water in some parts of the room
There is a faucet (valve) under the sink and sink.
Let's make sure it is not closed.
※ You can also adjust the amount of water with this faucet.

Explained
in the video

There is no electricity

Most of the time the breaker in the room falls due to power overpower, such as whenseveral electrical appliances are used at the same time.
①If the contract breaker falls➡The total power exceeds the contracted power capacity.
※In the case of smart meters, the electricity may stop without the breaker dropping.
②If the leakage breaker falls➡the circuit may be leaking.
③If only the safety breaker falls➡You are using too much power from the fallen circuit.
④If all the electricity cannot be used even though the breaker has not fallen➡ The breaker in the common area may have fallen.
Make sure the lights in the common areas are on.
アンペア漏電ブレーカー ブレーカー⓮安全ブレーカー

Chapter5

Troubleshooting
Explained
in the video

Clogged drain
Clogged toilet drain➡Push the filling inside with a rubber cup.
Press the rubber cup against the toilet drain and pull
and push vigorously toward the front.
※Cleaning detergent may cause clogging or leakage.

Bathroom drainage clogging➡ Is there any clogging of hair etc. in the eye plate of thedrain? Please check.
If it is clogged, remove it, Please clean it.
※Clean the drain regularly.

Kitchen drainage clogging➡Check that the garbage basket at the sink drain is not clogged.
If it is clogged, remove it and clean it clean.
※For hygiene reasons, keep your garbage basket clean at all times.

Regarding the trouble of drainage clogging, residents who are enrolled in the Zenkankyo
Small-amount Short-term Insurance can respond 24 hours a day, 365 days a year with
"Housing First Aid Service (0120-087-873)". If you are unable to provide insurance, pleasecontact “Alive”.
⓯Chapter5

Troubleshooting

Toilet glitches
Water does not flow (when water flows in the kitchen etc.)➡Make sure that the faucet next to the tank is open.
➡Remove the tank and check whether the chain in the tank is broken.

The water does not stop
➡ Check the inside of the tank while removing the lid① Are the chains in the tank tangled② Is the floating ball is caught somewhere③ Is there any garbage stuck in the drain valve⓰Chapter5

Troubleshooting

The door is hard to open and close
If the hinge is loose, retighten the set screw firmly.
If there is a squeak when opening and closing thedoor, a little rubbing of lubricant will lighten it.

< Phenomenon of the front door becoming heavy >In some buildings, when therange hood fan is operated, there are cases where the interior becomes negative
pressure and the entrance door becomes heavy and difficult to open.
This is caused by the fact that the structure is such that it is difficult for crevicewind to enter the building in order to maintain the airtightness and heat insulationof the building. Please note that it is not a defect of the building.

Intercom does not ring
In the case of battery operated, it may be due to battery drain.
Replace the battery.

Please check the volume switch and power switch on the main unit.

volumepower⓱Chapter5

Troubleshooting

Residential Fire Alarms Triggered
Please check the source of the fire.
If there is no possibility of fire There is a possibility offalse alarms due to insufficient battery capacity.
Remove the battery and contact “Alive”.
Replace the equipment.

The key is hard to turnRegarding the trouble of drainage clogging, residents who are enrolled in the Zenkankyo
Small-amount Short-term Insurance can respond 24 hours a day, 365 days a year with
"Housing First Aid Service (0120-087-873)". If you are unable to provide insurance, pleasecontact “Alive”.

< First aid in case the key does not turn >① Apply the lead part (graphite) of the pencil to the groove or hollow of the key② Reseat the key to apply graphite※Do not spray commercially available synthetic lubricants (CRC, silicone spray, etc.) as thismay cause dust to adhere.

②①⓲

※Only applicable to customers who are enrolled in householdproperty insurance of the Zenkankyo Small-amount Short-term
Insurance provided by “Alive”

S t o r e
本社
営業部
保険部
城北店
板屋町店
中東遠支店

c o n t a c t

TEL：053-476-7111（代）TEL：053-476-7112
TEL：053-476-7113
TEL：053-475-5222
TEL：053-454-5221
TEL：0538-36-8851

business hours

FAX：053-476-7117（代）
FAX：053-476-7117
FAX：053-476-7117
イサム
FAX：053-475-5227
FAX：053-452-8028
FAX：0538-36-8852

９：００～１８：００