Zscaler and Talkdesk

Ensure secure contact center communication.
With our cloud-native, generative AI-powered CX platform, purpose-built industry
solutions, and extensible AI offerings, Talkdesk empowers enterprises to deliver
exceptional customer experiences that make them more competitive, grow revenue,
reduce costs, and provide operational efficiencies.
Now, Talkdesk and Zscaler work together to help companies provide secure, cloud-firstcontact center as a service (CCaaS) to their distributed workforces. Talkdesk brings themodern, cloud-native enterprise CCaaS functionality that today’s teams need. WithZscaler One-Click for Talkdesk, enterprises can confidently shift to a CCaaS platform
protected by cloud-first security—delivered in one frictionless access experience acrossdesktop, mobile, and tablet.

How Talkdesk and Zscaler work together
Zscaler Internet Access protects Talkdesk users from advanced threats with a complete
security stack, including threat prevention, data loss protection, and access control. With
the joint solution in place, enterprises can inspect all SSL traffic and fast-track recognized
Talkdesk users.
As enterprise needs grow and Talkdesk adds IP addresses or makes security policychanges in the cloud to keep up with increasing demands, Zscaler receives automatic
updates, so IT doesn’t have to manually track and adjust. This enables you to securely
shift to a cloud-based contact center and give your contact center agents andsupervisors the powerful Talkdesk tools they need to safely communicate with theircustomers — anytime, anywhere.
Zscaler One-Click for Talkdesk lets you:●

Give your contact center workforce frictionless, secure access to Talkdesk●Filter, control, and enforce Talkdesk access from a convenient centralized console●

Gain total visibility into cloud traffic via centralized reporting●Simplify IT management challenges–no more multiple proxies and firewalls●Reduce operational overhead and management costs

Talkdesk Inc. | 535 Mission Street Level 1
San Francisco, CA 94105 | +1.844.332.2859

Zscaler and Talkdesk●

Scale-up operations in the cloud without having to upgrade or maintainon-premises servers

There is no additional software to deploy to get access to this integration if you havealready deployed Zscaler Client Connector onto end-user devices.

Talkdesk ‘One-Click’ activation

Together, Talkdesk and Zscaler enable agents and supervisors to communicate securely
with the best experiences possible. The Zscaler and Talkdesk one-click integrationdelivers IT teams ease of configuration and provides unrivaled security for contact center
communications.

Talkdesk Inc. | 535 Mission Street Level 1
San Francisco, CA 94105 | +1.844.332.2859

Zscaler and Talkdesk

About Talkdesk
Talkdesk is leading the charge to rid the world of bad customer experience. We use
generative AI to supercharge the contact center and hyper-personalize the customer
journey. We provide autonomous virtual agents that resolve customer inquiries
independently, intelligent copilots to help agents deliver the highest level of service, anddeep analytic capabilities to optimize the customer experience.

About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile,efficient, resilient, and secure. The Zscaler Zero Trust Exchange™ platform protects
thousands of customers from cyberattacks and data loss by securely connecting users,devices, and applications in any location. Distributed across more than 150 data centers
globally, the SSE-based Zero Trust Exchange™ is the world’s largest in-line cloud security
platform.

Talkdesk Inc. | 535 Mission Street Level 1
San Francisco, CA 94105 | +1.844.332.2859