Case Study: Securing Remote Server AccessA £27 Billion Charitable Foundation
Provides Support with Secure, LockedDown Access to​ ​Virtual ​and Cloud ​Servers

UK Firm Reduces Cost and Improves Security with Agentless Remote Server Access

CHALLENGE
Wellcome needed to enable about 100 third-party professionals with secure access to virtualservers so they could provide maintenance and support. The previous solution could notprovide pass-through authentication, instead storing credentials on a single machine andcreating a serious security risk.

NO. OF EMPLOYEES
1,200LOCATION
London, UKMISSION
Wellcome supports science to solve
the urgent health challenges facing
everyone

SOLUTION
Wellcome deployed Keeper Connection Manager, which is​an agentless, Zero-Trust secure
remote access solution. Keeper Connection Manager provided pass-through​authentication,
improved ease-of-use and extremely granular permissions control.

BENEFITS
Wellcome eliminated the security risk and gained both more fine-grained control over thirdparty permissions and more robust auditing options, all at a lower price.

Wellcome is an independent charitable foundation that supports
scientific research to solve the urgent health challenges facing
everyone funded by a £27 billion investment portfolio. Theirdigital and technology team supports more than 1,200 users
and works with about 100 third-party users who provide supportand maintenance for the IT assets on which users rely. Most ofthese assets are in the form of virtual servers, some of which arelocated in the cloud.

didn’t send proprietary information to unauthorized individuals.
And they needed detailed audit information on each session to
document that no one ever has unauthorized access to sensitivesystems.

Wellcome needs to provide these third-parties with secureaccess that’s limited to only the assets they support. However,
the remote access solution they were using was not only
expensive and complex, but also didn’t meet Wellcome’s
standards for security.

Keeper Connection Manager: More Secure, Easier to Useat a Lower Cost

Specifically, the solution stored user credentials on a single
device, which posed a serious security risk. Wellcome wanted
pass-through authentication to eliminate this risk, but manyof the vendors did not provide this capability. Wellcome also
wanted to lock down file sharing to ensure that third-parties

In the process of searching for a better remote access solution,
Wellcome found that Keeper Connection Manager provided
everything they required, including reliable support.

Keeper Connection Manager is an agentless, secure remote
access solution that’s designed to be much easier to deploy on
the back end, and it comes with frequent updates that enable
new capabilities and enhancements.

© 2022 Keeper Security, Inc.

DATASHEETCaseStudy

KeeperEnterprise
Securing RemoteServerAccessGlyptodon [now KeeperConnection Manager] not only
solved the security problems wewere facing, they also provided
a much more flexible platform
that’s easier for the end-user.
– Samantha Horsman, Platform TechnologyManager, Wellcome
With Keeper Connection Manager, Wellcome was able toimplement pass-through authentication, solving the primary
security issue they had with their prior access system. But
Keeper Connection Manager enabled much more than passthrough authentication — IT could also easily turn on multi-factor
and use Active Directory for authentication. Further, file sharing
was locked down by default (though it can be easily changed byIT), so Wellcome didn’t have to worry about third-parties sharing
data with unauthorized people.
What’s more, Keeper Connection Manager gives IT extremely
granular control over permissions. Wellcome can now lock down
the environment precisely as they require for each vendor,
ensuring that they have exactly the level of access they need —no more and no less.
“Keeper Connection Manager not only solved the security
problems we were facing, they also provided a much more
flexible platform that’s easier for the end-user,” said Samantha
Horsman, Platform Technology Manager at Wellcome.

Unlike many proprietary remote access solutions, Keeper
Connection Manager requires just a standard browser to accessapplications,systems and desktops. There’s no client to install,and end-users can access applications, systems and desktops
remotely from any device, including their smartphones.
“We are able to provide exactly the level of access that thirdparty support organizations require,” said Samantha Horsman.
“With Keeper Connection Manager, we can easily give 1-to-1
access to whatever vendors need instead of wider access to theentire platform or complicated setups on a case-by-case basis.
We can monitor and control sessions in real-time, and there
are lots of auditing options which enable us to capture all theinformation we need. After all of that, we also gained a moresecure, more powerful access solution at a much lower cost; a
key consideration in our role as a charitable foundation.”With Keeper Connection
Manager, wecan easily give
1-to-1 access to whatever
vendors need instead of wider
access to the entire platform orcomplicated setups on a caseby-case basis.
– Samantha Horsman
Want to learn how Keeper Connection Manager canhelp your organization provide secure access to virtual
servers, applications and desktops? Get in touch.
sales@keepersecurity.com* All references to Glyptodon Enterprise, as the product was called at the time the case study was written, have been updated to
Keeper Connection Manager, which is the current name.

keepersecurity.com | keepersecurity.com/connection-manager© 2022 Keeper Security, Inc.