MODEL S
MODEL X
MODEL 3
MODEL YUSED VEHICLE LIMITED WARRANTYNORTH AMERICAEFFECTIVE DATE: 2024/07/08

Contents
General Warranty Provisions.....2
Exclusions and Limitations.....5
Obtaining Warranty Service.....9Country-Specific Consumer Disclosures... 10

General Warranty Provisions
Tesla, Inc., or the relevant entity listed below in the section Warrantor on page 2, ("Tesla”) will provide
repairs to Model S, Model 3, Model X, and Model Y used vehicles sold by and delivered directly from
Tesla during the applicable warranty periods for the Warranty Regions specified below in accordancewith the terms, conditions and limitations defined in this Used Vehicle Limited Warranty. Your rights andTesla’s obligations under this Used Vehicle Limited Warranty apply only within the Warranty Region
where this Used Vehicle Limited Warranty was first provided with Model S, Model 3, Model X and Model
Y used vehicles sold by and delivered directly from Tesla. The terms of this Used Vehicle Limited
Warranty will not apply if you bring your Model S, Model 3, Model X or Model Y used vehicle to adifferent Warranty Region, unless otherwise required by local law. The Warranty Regions are listed
below.

Warrantor
The applicable Warranty Region, listed below, is based on where the Model S, Model 3, Model X andModel Y used vehicle was first sold by and delivered directly from Tesla with this accompanying Used
Vehicle Limited Warranty. You must return to your specific Warranty Region in order to receive warranty
service. Any subsequent private retail purchasers or transferees must return to your specific Warranty
Region in order to obtain warranty service regardless of the country in which such purchaser ortransferee may have purchased the vehicle.
Warranty Region

Contact Information

United States

Tesla, Inc.
Attention: Used Vehicle Limited Warranty
P.O. Box 15430
Fremont, CA 94539
Phone: 1 877 79 TESLA (1 877 798 3752)

CanadaTesla Motors Canada ULC
1325 Lawrence Ave East
Toronto, ON Canada M3A 1C6
Phone: 1 877 79 TESLA (1 877 798 3752)

MexicoTesla Automobiles Sales and Service Mexico S de RL de CV
Av. Paseo De La Reforma 404 Piso 13
Col. Juarez, Cuauhtemoc Distrito Federal 06600
Phone: 01 800 228 8145

Puerto Rico

Tesla Puerto Rico, LLC
381 Calle Juan Calaf
San Juan, Puerto Rico, 00918
Phone: 939 293 2738

Used Vehicle Limited Warranty

2General Warranty Provisions
Used Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this Used
Vehicle Limited Warranty, Tesla used vehicles will be covered by this Used Vehicle Limited Warranty for
1 year or 10,000 miles (20,000 km) (whichever comes first), starting from (1) the expiration date andmileage of the original 4 year/50,000 miles (80,000 km) Basic Vehicle Limited Warranty (if any), or (2) if
the original 4 year/50,000 miles (80,000 km) Basic Vehicle Limited Warranty has already expired or is
no longer in effect, the date and mileage on the vehicle’s odometer at the time of Tesla’s delivery of theused vehicle to you.
The specific mileage limitation of this Used Vehicle Limited Warranty applicable to your Tesla used
vehicle is determined by the official units of measurement used in your Warranty Region.

CoverageThis Used Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in thematerials or workmanship of any parts manufactured or supplied by Tesla (with the exception of parts
covered under the original New Vehicle Limited Warranty’s Battery and Drive Unit Limited Warranty,
Wearing Parts Limited Warranty (China only), Supplemental Restraint System (SRS) Limited Warranty
and Body Rust Limited Warranty) that occur under normal use.
This Used Vehicle Limited Warranty does not extend or otherwise alter the vehicle’s original New
Vehicle Limited Warranty. The balance (if any) of the New Vehicle Limited Warranty, including theoriginal Basic Vehicle Limited Warranty, Battery and Drive Unit Limited Warranty, Wearing Parts Limited
Warranty (China only), Supplemental Restraint System (SRS) Limited Warranty and Body Rust Limited
Warranty, if applicable pursuant to its terms and conditions, applies to your Tesla used vehicle andremains in effect concurrently with this Used Vehicle Limited Warranty.

Multiple Warranty Conditions
This Used Vehicle Limited Warranty contains warranty terms and conditions that may vary depending on
the part or system covered. A warranty for specific parts or systems is governed by the coverage set
forth in that warranty section as well as other provisions in this Used Vehicle Limited Warranty.

Limitations and Disclaimers - Local Laws
THE ORIGINAL NEW VEHICLE LIMITED WARRANTY AND THIS USED VEHICLE LIMITED WARRANTY(AS APPLICABLE) ARE THE ONLY EXPRESS WARRANTIES MADE IN CONNECTION WITH YOURTESLA VEHICLE. All other implied or express warranties, including any statutory warranty rights
following from local laws, or other conditions are disclaimed to the fullest extent allowed by the law inyour Warranty Region, including, but not limited to, implied warranties and conditions ofmerchantability, fitness for a particular purpose, durability, or those arising out of a course of dealing or
usage of trade. Some Warranty Regions do not allow limitations on implied warranties or conditions
and/or how long an implied warranty or condition lasts, so the above limitations may not apply to you.
Please see Country-Specific Consumer Disclosures on page 10 for information on laws that apply inyour Warranty Region.
The performance of necessary repairs and parts replacement by Tesla is the exclusive remedy under thisUsed Vehicle Limited Warranty or any implied warranties. Tesla does not authorize any person or entity
to create for it any other obligations or liability in connection with this Used Vehicle Limited Warranty.
The decision of whether to repair or replace a part or to use a new, reconditioned, or re-manufactured
part will be made by Tesla, in its sole discretion.

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General Warranty Provisions
Ownership Transfer
This Used Vehicle Limited Warranty is transferable at no cost to any private retail purchaser (i.e., for
non-commercial use, primarily for personal, family, or household purposes) who subsequently andlawfully assumes ownership of the used vehicle with this Used Vehicle Limited Warranty in effectthrough a purchase or transfer directly from a previous private retail purchaser within the described
limitations of this Used Vehicle Limited Warranty (“subsequent private retail purchaser”).

Warranty Ownership
The first private retail purchaser (i.e., for non-commercial use, primarily for personal, family, orhousehold purposes) of a Model S, Model 3, Model X or Model Y used vehicle which was sold anddelivered directly to such purchaser by Tesla with this Used Vehicle Limited Warranty, or a subsequentprivate retail purchaser of that used vehicle who purchased or transferred title directly from a private
retail purchaser with this Used Vehicle Limited Warranty in effect, can enforce this Used Vehicle Limited
Warranty, subject to its terms and conditions. The Tesla used vehicle must be titled or registered in thename of the purchaser according to the laws in the applicable Warranty Region.

Remedies Under this Used Vehicle Limited Warranty
The exclusive remedy available to you under this Used Vehicle Limited Warranty is the repair or
replacement of new, reconditioned, or re-manufactured parts by Tesla for the covered defects. Subject
to the exclusions and limitations described in this Used Vehicle Limited Warranty, such repair or parts
replacement will be performed without cost to you by Tesla when Tesla is notified of the covered defectwithin the applicable warranty period. Repairs will be performed using new, reconditioned, or remanufactured parts at the sole discretion of Tesla. All replaced parts or other components are theexclusive property of Tesla unless otherwise provided under applicable law. The above is without
prejudice to your rights as described in Limitations and Disclaimers; Local Laws on page 3 and CountrySpecific Consumer Disclosures on page 10.

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Exclusions and Limitations
Warranty Limitations
This Used Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or
indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse, negligence,
accident, improper maintenance, operation, storage or transport, including, but not limited to, any of thefollowing:• Failure to take the vehicle to, or make repairs or service recommended by, a Tesla Service Center or
Tesla authorized repair facility upon discovery of a defect covered by this Used Vehicle Limited
Warranty;• Accidents, collisions, or objects striking the vehicle;• Any repair, alteration or modification of the vehicle that was made inappropriately, or the installationor use of fluids, parts or accessories, made by a person or facility not authorized or certified to doso;• Improper repair or maintenance, including, but not limited to, the use of fluids, parts or accessories
other than those specified in your owner documentation;• Normal wear or deterioration, including, but not limited to, seat, trim and upholstery discoloration,
punctures, tears, depressions, wrinkling abrasions or other deformations, paint and glass stone
chips, and similar items;• Any damage to your vehicle's hardware or software, or any loss or harm to any personal information/
data uploaded to your vehicle resulting from any modification or unauthorized access to vehicle
data or software from any source, including, but not limited to, non-Tesla parts or accessories,
modifications, third party applications, viruses, bugs, malware, or any other form of interference or
cyber attack;• Towing the vehicle;• Improper winch procedures;• Theft, vandalism, or riot;• Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;• Driving off-road (excluding Model X and Model Y);• Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs,
potholes, unfinished roads, debris, or other obstacles, or in competition, racing or autocross or for
any other purposes for which the vehicle is not designed;• Overloading the vehicle;• Using the vehicle as a stationary power source;• The environment or an act of God, including, but not limited to, exposure to sunlight, airborne
chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry fallout,
rail dust, salt, hail, floods, wind and (thunder)storms, acid rain, fire, water, contamination, lightningand other environmental conditions; and,• Damage, wear and tear, blemishes, or other fit and finish concerns that were present at the time ofTesla’s delivery of the Tesla used vehicle.

Additional Limitations and Exclusions
In addition to the above exclusions and limitations, this Used Vehicle Limited Warranty does NOT cover:5

Used Vehicle Limited Warranty

Exclusions and Limitations• Any used vehicle that was not purchased directly from a private retail purchaser (i.e., for noncommercial use, primarily for personal, family, or household purposes) with a Used Vehicle Limited
Warranty in effect, including without limitation, used vehicles purchased from an auction house,
wholesaler, third party retailer or reseller, tow yard, etc.;• Any used vehicles purchased for resale purposes or used for commercial purposes (not usedprimarily for personal, family, or household purposes), including without limitation, pick-up anddelivery services, ride-sharing, taxi, limousine, or other passenger-for-hire services, hauling,
construction or moving services, government, military or emergency use, use by multiple drivers,etc.;• Any parts covered under the vehicle’s original New Vehicle Limited Warranty’s Battery and Drive
Unit Limited Warranty, Wearing Parts Limited Warranty (China only), Supplemental Restraint System(SRS) Limited Warranty and Body Rust Limited Warranty;• Any parts (e.g., modems, SIM cards, etc.) or hardware or software retrofits, changes, adjustments,
upgrades or updates (including any applicable labor) required to access (including, without
limitation, cellular or other network or system connectivity or technology standard, browser or
network protocols), use or maintain compatibility with any features or services externally supplied
to the vehicle, including, without limitation, streaming/radio/satellite media, navigation systems or
maps, internet browsers, entertainment, etc.;• Any corrosion or paint defects including, but not limited to, the following:◦ Corrosion from defects in non-Tesla manufactured or supplied materials or workmanshipcausing perforation (holes) in body panels or the chassis from the inside out;
◦ Surface or cosmetic corrosion causing perforation in body panels or the chassis from theoutside in, such as stone chips or scratches;◦ Corrosion and paint defects caused by, due to, or resulting from accidents, paint matching,abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory,
exposure to chemical substances, or damages resulting from an act of God or nature, fire, or
improper storage;• Minor adjustments, including addition of sealant, insulation, or replacing and/or re-torquing of nuts
and bolts (or the like);• Non-genuine Tesla parts or accessories or their installation, or any damage directly or indirectly
caused by, due to, or resulting from, the installation or use of non-genuine Tesla parts oraccessories;• Parts, accessories and charging equipment that were not included in the purchase of the vehicle;
these items have their own warranties and are subject to their own terms and conditions, which will
be provided to you as applicable;• Any additional Tesla parts or labor required to repair or service a vehicle, whether under warranty orotherwise, due to any of the exclusions specified in this Used Vehicle Limited Warranty, including
but not limited to, hardware or software modifications or non-genuine Tesla parts or accessories;• Tires, which have their own warranties and are subject to their own terms and conditions, which will
be provided to you as applicable;• Keyfob batteries;• Windshield or window glass that is broken, chipped, scratched, or cracked, other than as a result ofa defect in material or workmanship of a Tesla manufactured or supplied windshield or window
glass;• General appearance or normal noises and vibrations, including, but not limited to, brake squeal,
general knocks, creaks, rattles, and wind and road vibration for which there are no malfunctioning
parts requiring replacement; and,• Maintenance services, including, but not limited to, the following:◦ Low voltage (LV) battery;

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Exclusions and Limitations◦ Wheel alignment or balancing;◦ Appearance care for the interior and exterior, including cleaning and polishing, dent removal,
rectifying upholstery wrinkles, scrapes, scratches, or blemishes, wear and tear items, road rash,and the like;◦ Appearance care (such as cleaning and polishing); and◦ Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).

Voided Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining detailed
and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle Identification Number(“VIN”), servicing center name and address, mileage, date of service or maintenance and description ofservice or maintenance items, which should be provided to each subsequent purchaser or transferee.
You may void this Used Vehicle Limited Warranty if you do not follow the specific instructions andrecommendations regarding the use and operation of the vehicle provided in your ownerdocumentation, including, but not limited to:• Installing the vehicle's software updates after notification that there is an update available;• Complying with any recall advisories;• Carrying passengers and cargo within specified load limits; and• Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or Tesla
authorized repair facility, this Used Vehicle Limited Warranty may be voided or coverage may be
excluded due to improper maintenance, service or repairs.
The following will also void this Used Vehicle Limited Warranty:• Vehicles that have had the VIN defaced or altered or the odometer or other related system
disconnected, altered or rendered inoperative so that it is difficult to determine the VIN number or
actual mileage;• Vehicles that do not have clean title or have been sold, designated, labeled or branded as
dismantled, fire-damaged, flood-damaged, junk, rebuilt, salvage, reconstructed, irreparable or a
total loss; and• Vehicles that have been determined to be a total loss by an insurance company.

DamagesTesla hereby disclaims any and all indirect, incidental, special and consequential damages arising out ofor relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service
Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial
property, inconvenience or aggravation, emotional distress or harm, commercial loss (including but notlimited to lost profits or earnings), towing charges, bus fares, vehicle rental, service call charges,
gasoline expenses, lodging expenses, damage to tow vehicle, and incidental charges such as telephone
calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of thevehicle at the time of the claim.

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Exclusions and Limitations
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of suchdamages or such damages are reasonably foreseeable. In jurisdictions that do not allow the exclusion orlimitation of indirect, direct, special, incidental or consequential damages, the above limitations or
exclusions may not apply to you.

Used Vehicle Limited Warranty

8Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and deliver thevehicle, at your expense (except where Tesla is obligated to undertake towing), during regular businesshours to a Tesla Service Center in your Warranty Region. The location of the nearest Tesla Service
Center may be obtained by visiting Tesla's web site for your region. The location of Tesla Service
Centers is subject to change at any time. The updated list of service centers is and will remain publishedon Tesla's web site for your region.
When you contact Tesla, please be prepared to provide the Vehicle Identification Number (VIN), current
mileage, and a description of the defect. The VIN, located on the upper dashboard on the driver’s sideof the vehicle, is visible through the windshield. It is also available on the vehicle registration and title
documentation.
In the event of a change of your address, please contact Tesla at the address or phone number specified
in the Warrantor on page 2 section of this Used Vehicle Limited Warranty.

Payment of Tax for Repairs
Some jurisdictions and/or local governments may require that tax be collected on warranty repairs.
Where applicable law allows, you are responsible for payment of these taxes.

Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification by
Tesla of the completion of the vehicle repairs and/or service, you are responsible for immediately
picking up the vehicle, at your own expense, or reasonable daily storage fees will be assessed.

Roadside Assistance
Tesla Roadside Assistance is a service intended to minimize inconvenience when your Tesla vehicle isinoperable. This service is available to you 24/7 by contacting your local Tesla support number. The
vehicle must be covered by the original New Vehicle Limited Warranty or this Used Vehicle Limited
Warranty and located in your specific Warranty Region at the time Roadside Assistance is requested;
however, Roadside Assistance is a separate service and is not provided under the original New Vehicle
Limited Warranty or this Used Vehicle Limited Warranty. Please refer to our Roadside Assistance policy
for full details and disclosures.

Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative, canmodify or waive any part of this Used Vehicle Limited Warranty. Tesla may occasionally offer to pay a
portion or all of the cost of certain repairs that are no longer covered by this Used Vehicle Limited
Warranty for specific vehicle models (i.e., “adjustment programs”). In such circumstances, Tesla will
notify all known registered owners of affected vehicles. You may also inquire to Tesla directly regarding
the applicability of such programs, if any, to your vehicle. Tesla may also occasionally offer to pay a
portion or all of the cost of certain vehicle repairs that are no longer covered by this Used Vehicle
Limited Warranty on an ad hoc case-by-case basis. Tesla reserves the right to do the above and to makechanges to vehicles manufactured or sold by Tesla and the applicable warranties, at any time, without
incurring any obligation to make the same or similar payment or changes for vehicles Tesla previously
manufactured or sold, or applicable warranties including this Used Vehicle Limited Warranty.

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Country-Specific Consumer Disclosures
While many jurisdictions have laws, commonly called “Lemon Laws,” that provide you with certain rights
if you experience problems with your vehicle, most of these laws do not apply to used vehicles that are
no longer covered by a New Vehicle Limited Warranty. Your vehicle and its safety items comply withapplicable provincial and territorial motor vehicle laws.
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide Tesla,during the applicable warranty period specified in this Used Vehicle Limited Warranty, with written
notification of any defects you have experienced within a reasonable time to allow Tesla an opportunity
to make any needed repairs before you pursue any remedy under these laws.
Please send written notification seeking dispute resolution to the address for your region as specified in
Warrantor on page 2. Please include the following information:• Your name and contact information;• The name and contact information of the warrantor (see Warrantor on page 2);• VIN;• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Vehicle delivery date;• Current mileage;• Description of the defect; and• History of the attempts you have made with a Tesla Store or a Tesla representative to resolve theconcern, or of any repairs or services that were not performed by a Tesla Service Center or Tesla
authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this Used
Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In case anamicable settlement is not reached, Tesla and you shall submit any such dispute, difference, or
controversy to the appropriate venue in your jurisdiction. See specific rules for your region below (ifany).

MexicoWithout prejudice of the vehicle owner’s right to first submit a claim or complaint before the Consumers
Protection Federal Agency, any dispute related to the interpretation, compliance and execution of thisUsed Vehicle Limited Warranty, shall be submitted to the jurisdiction of the competent courts of Mexico
City, Mexico, waiving any other jurisdiction which may correspond as a result of present or future
domicile or for any other reason.

U.S.A.
Any dispute, claim or controversy between you and Tesla arising out of, or related to, this Used Vehicle
Limited Warranty is subject to binding arbitration on an individual basis in accordance with the terms of
the Agreement to Arbitrate in your Vehicle Order Agreement and reproduced in the section Dispute
Resolution in this Used Vehicle Limited Warranty.
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide Tesla,during the applicable warranty period specified in this Used Vehicle Limited Warranty, with written
notification of any defects you have experienced within a reasonable time to allow Tesla an opportunity
to make any needed repairs before you pursue any remedy under these laws.
Tesla offers a dispute settlement program that proceeds in two steps.
• First,if you choose, you may submit your dispute to an optional dispute settlement program throughthe National Center for Dispute Settlement (“NCDS”), as described below.
Used Vehicle Limited Warranty

10Country-Specific Consumer Disclosures◦ California Residents: Tesla offers assistance through an informal dispute settlement program
called the California Dispute Settlement Program ("CDSP"), as described below and in the
Owner’s Rights Notification provided to you.
• Second, if you prefer not to submit your dispute to the NCDS, or if you are not satisfied with theoutcome of the NCDS procedure, you agree to resolve your dispute with Tesla through binding
arbitration or small claims court under the terms of the Agreement to Binding Arbitration thatappears below. Please also refer to the Owner’s Rights Notification provided to you for statespecific information.

Dispute Resolution Through the National Center for Dispute Settlement (NCDS)
In the event that an amicable settlement is not reached, Tesla offers an optional dispute settlement
program through:National Center for Dispute Settlement (“NCDS”)
P.O. Box 515541
Dallas, TX 75251-5541
1-866-629-3204
This dispute settlement program administered by NCDS is free of charge to you and is conducted by
local NCDS professionals who are trained and experienced in mediation and arbitration.
NCDS resolves disputes involving this Used Vehicle Limited Warranty which arise during the applicablewarranty period specified in this Used Vehicle Limited Warranty. However, NCDS will not arbitrate
claims involving a vehicle used primarily for commercial purposes unless the “Lemon Law” of your state
covers (1) vehicles used for commercial purposes, or (2) claims that an air bag failed to deploy or
deployed when it should not have. You must file a request for arbitration with NCDS within 60 days (or 6months in certain jurisdictions) of the expiration of the applicable warranty period, provided you sent
written notice to Tesla, as specified previously, of the alleged defect during the applicable warranty
period.
To initiate arbitration, you must contact NCDS at the above phone number or address, complete an
NCDS customer claim form and mail it to NCDS. Please also provide a copy of your written notification
sent to Tesla and/or all information required in such notification specified above, your desired
resolution, and all receipts if requesting reimbursement. Upon receipt of your request, NCDS willcontact you regarding the status of your case and provide you with additional details about the program.
NCDS may only resolve disputes between you and Tesla on an individual basis. In other words, you may
initiate an arbitration against Tesla through NCDS only in your individual capacity and not as a plaintiff orclass member in any class or representative action.
When NCDS receives your request, it will be forwarded to Tesla for response. After analyzing all
information pertaining to your case, NCDS will schedule a technical evaluation if applicable. If you
request it, an oral hearing will be held prior to a decision being rendered. At this hearing, all evidence isadmissible. After considering all testimony and documents, the arbitrator will review the applicable legal
standards and render a decision. A settlement satisfactory to all parties may be negotiated at any time,
including prior to or after the arbitrator’s decision.
NCDS’s decision is binding on Tesla but not on you. If you accept NCDS’s decision, Tesla will comply
with the decision in a reasonable time not to exceed 30 days after Tesla receives notice of youracceptance. Remedies include but are not limited to repairs; reimbursement for repairs and incidental
expenses, such as transporting costs; and repurchase or replacement of your vehicle. NCDS decisions
do not include attorney fees or punitive, multiple, or consequential damages, except incidental damages
as required by applicable law.
If you are not satisfied with the arbitrator’s decision or Tesla’s compliance, you may pursue your claim inbinding arbitration on an individual basis in accordance with the Agreement to Binding Arbitration
provided below.

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Country-Specific Consumer Disclosures
Dispute Resolution Through the California Dispute Settlement Program (CDSP)For California, Tesla offers an optional dispute settlement program through the California Dispute
Settlement Program (CDSP) administered by the National Center for Dispute Settlement (NCDS). For
additional information, please refer to the Owners Rights Notification. You may also contact the CDSP
directly at 1-866-629-3204 or by mailing:
California Dispute Settlement Program
P.O. Box 515541
Dallas, TX 75251-5541

Agreement to Binding Arbitration
All disputes not resolved by NCDS will be arbitrated under the terms of the Agreement to Arbitrate inyour Vehicle Order Agreement. Under that Agreement, you agreed to resolve disputes with Tesla byarbitration rather than by litigation in court. Please see the Vehicle Order Agreement for more details. If
you prefer not to submit your dispute to NCDS, you may proceed directly to binding arbitration or small
claims court under the terms of the Vehicle Order Agreement. For your convenience, the Agreement toArbitrate is reproduced here:

Agreement to Arbitrate. Please carefully read this provision, which applies to any dispute between
you and Tesla, Inc. and its affiliates (together “Tesla”).
If you have a concern or dispute, please send a written notice describing it and your desired
resolution to resolutions@tesla.com.
If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of
the relationship between you and Tesla will not be decided by a judge or jury but instead by a single
arbitrator in an arbitration administered by the American Arbitration Association (AAA) under its
Consumer Arbitration Rules. This includes claims arising before this Agreement, such as claims
related to statements about our products.
We will pay all AAA fees for any arbitration, which will be held in the city or county of your residence.
To learn more about the rules and how to begin an arbitration, you may call any AAA office or go towww.adr.org.
The arbitrator may only resolve disputes between you and Tesla and may not consolidate claims
without the consent of all parties. The arbitrator cannot hear class or representative claims orrequests for relief on behalf of others purchasing or leasing Tesla vehicles. In other words, you andTesla may bring claims against the other only in your or its individual capacity and not as a plaintiff orclass member in any class or representative action. If a court or arbitrator decides that any part of thisagreement to arbitrate cannot be enforced as to a particular claim for relief or remedy (such as
injunctive or declaratory relief), then that claim or remedy (and only that claim or remedy) shall besevered and must be brought in court and any other claims must be arbitrated.
If you prefer, you may instead take an individual dispute to small claims court.
You may opt out of arbitration within 30 days after signing this Agreement by sending a letter to:
Tesla, Inc.; P.O. Box 15430; Fremont, CA 94539-7970, stating your name, Vehicle Identification
Number, and intent to opt out of the arbitration provision. If you do not opt out, this agreement toarbitrate overrides any different arbitration agreement between us, including any arbitrationagreement in a lease or finance contract.

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