UNIVERSAL STUDIOS JAPANMessage from the President
USJ LLC hopes to become a unique existence that can free all ourguests from the routines of daily life and energize them for tomorrow by providing them with a world-class experience through operating our theme park, Universal Studios Japan.
In our CSR initiatives, we have been proactively working for activities by leveraging our unique ideas and creativity, based on our corporate statement of “Energizing people and society with super-entertaining creativity” which expresses the reason for the companyʼs
existence.
And now, we have pledged to make even greater strides in our
initiatives and are committed to move forward with creating afuture full of smiles of children, through limitless love and limitlesscreativity under a new slogan, “LOVE HAS NO LIMIT”.
President and CEO

J.L. Bonnierand CEO
respect for diversity and contributing to our local community
in order to realize the society where everyone can lead their
daily lives with positive power, while demonstrating our
one-of-kind creativity, which we can create from such differences.
This CSR report 2024 introduces a wide range of activities,
including both new and ongoing initiatives in cooperation
with our like-minded corporate partners and groups, andlocal community and local governments. I hope this report will
be a good guide to feel the passion of each one of our teammembers for each activity as well as to expect our limitlesschallenges.

USJ LLC has a wide variety of jobs as well as a diverse group of
talented people from different nationalities, generations and genders. We are focusing on consideration to the environment, having

CONTENTS
01 Message from the President
and CEO

03 CSR Slogan

LOVE HAS NO LIMIT

07 Diversity,Equity & Inclusion
08

Team Member Interview

09

Key Initiatives in 2023

11 Environment
12Team Member Interview

13

Key Initiatives in 2023

15 Community Relations
16

Team Member Interview

17

Key Initiatives in 2023

19 Voices of External Partners

Energizing people and society

21 Awards and Recognition

with super-entertaining creativity
Brand Slogan

In 1915, Universal Studios began to provide unprece-

dented and exciting experiences to guests with the unconventional idea of opening up the backstage of ﬁlmmaking.
In our 100-plus years of history since, we have always had

at our core the spirit of entertaining people with innovative
creativity that goes beyond the boundaries.

The ﬁrst of its kind outside the United States, Universal

CSR Slogan

Create no-limit imagination-defying

entertainment that is “Super Exciting”
and “Super Emotional”,

Studios Japan opened in Osaka in 2001 to offer park visi-

leaves a lasting impression,

tors countless imagination-defying experiences that are“Super Emotional” and “Super Exciting.”

and leaves guests “Super Energized.”

Based on our desire to respect diversity, understandpeople's needs, and help guests feel “Super Energized” bywhisking them away from their everyday lives, we hope to
produce diverse and stimulating entertainment, providing
the power that drives people forward into tomorrow andhelps society evolve toward the future. To achieve this, wewill continue to challenge ourselves with our super-enter-

With Limitless love,

we aim for a future ﬁlledwith children's smiles.

taining creativity that goes beyond the ordinary rules ofentertainment.

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02

The watchword is: “LOVE HAS NO LIMIT.”
Along with the belief that we can overcome anything.
We bring all people and society
our Super Entertaining creativity.

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CSR Slogan

Our commitment with each of our CSR activities

Diversity,
Equity & Inclusion
We strive for a society
where people can live
as their true selves.

Environment
There are people for whom coming to this place gives them hope.
There are people who are able to smile by coming to this place.

We contribute to the creationof a sustainable environment.

Universal Studios Japan’s mission is to make as many people
Super Energized as possible with the power of entertainment.
And the place to make that happen isn’t only limited to inside the park.
The watchword is: “LOVE HAS NO LIMIT.”
Along with the belief that we can overcome anything.
We bring all people and society our Super Entertaining creativity.

Community
Relations
We support the revitalization of
the local community to createa bright future for the children.

Creating a society where people respect each other’s diversity and canlive their lives as their true selves.
Creating an energized community for the children of Osaka
because Osaka has supported us.

CSR Promotion Framework

And creating a sustainable environment to be able to continue toChaired by the CMO (Chief Marketing

bring smiles to people’s faces.

activities in cooperation with all the

areas of "DE&I (Diversity, Equity, andI n c l u s i o n) ," " E n v i r o n m e n t ," a n d"Community Relations." In addition,
the Commit tee holds periodic
dis c u s s ions w i t h managemen t toReporting

Feedback

Members and Advisors

Environment
Members and Advisors

Community Relations

Departments

strategies and action plans in the three

Diversity, Equity & Inclusion

Chairperson

We strive for a future where children’s smiles abound.

CSR activity strategy, as well as theManagement Teamparties concerned based on the overall

We meet all of this with limitless love.

CSR Committee

Ofﬁcer), the Committee is promoting

Members and Advisors

Secretariat

facilitate activities company wide.

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DE&I

Diversity,
Equity & Inclusion

Diversity, Equity & Inclusion INTERVIEW

Human Resources Department

Nobuko Uriu

USJ is a company ﬁlled with a broad spectrum of talent, as
there are employees with various nationalities, ages, andbackgrounds. In addition, due to the large number of guests
visiting the Park daily, "diversity" is a very familiar term for us.
As an organization, we are engaged in a wide range of initiatives related to gender equality, LGBTQ+ friendliness,
employment of people with disabilities, and international
hiring. The underlying principle of all these initiatives is noneother than this: to respect and accept the person in front ofyou. By recognizing and embracing each other's diversity andgiving full play to individual abilities, we believe we can drive
the growth of our business.
In FY2023, I feel that we took signiﬁcant steps not only tocreate a more comfortable working environment—including
the NO BORDERS company-wide project and career events,
as well as gender-neutral wardrobes for crew—but also toextend our commitment to diversity beyond our company tosociety at large. The latter included the start of work experience internships for middle school students at Osaka Prefectural special needs schools, which reﬂected our positive experiences with employment of disabled persons.
As the operator of Universal Studios Japan, which offers
world-class experiences, our mission is to provide a plethora
of guest services and communications globally. To bringsmiles to our diverse guests, I believe it is crucial that weourselves be a diverse organization. USJ will continue to strive
toward building an inclusive organization in which everyone
can work as themselves, and a society in which everyone canbe themselves.

Human Resources Department

Akiko Yoneda

USJ aims for the realization of a truly diverse society and is continually working
to build an inclusive organization in which everyone can work as themselves.
Percentage of eligible employees
taking childcare leave

Men

62%

Women

We respect one another, and are pursuing various initiatives aimed
at building a society in which everyone can shine, irrespectiveof human rights status, ethnicity, sex, gender, sexual orientation,

gender identity/expression, religion, age, marital status, nationality,
ancestry, pregnancy/childbirth, illness, physical/mental disability,
or any other characteristics or conditions protected by law.

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Percentage of disabled employees
by disability type
Psychological

19%

26%

95%

Actual data for January 1 - December 31, 2023
* Although the ﬁgure is 95% when calculated using the Ministry of Health, Labour and Welfare’s method, in
reality all female employees who are eligible for childcare leave take such leave.
* Denominator: No. of employees who gave birth or whose partner gave birth during the period* Numerator: No. of employees who took childcare leave during the period

Exampleinitiatives

Percentage of managerial posts
held by womenIntellectual

Physical

26%

Percentage of all managerial posts (assistantmanager and above) occupied by women: 26%*

55%

* As of June 1, 2023

* As of December 31, 2023

● Inclusion of those in common-law marriages and same-sex

partnerships in the condolence and celebration monetarygift system and leave policies● Use of the personal gender identity, name, and pronouns
employees prefer, depending on the situation● Establishment of internal and external consultation services
for LGBTQ+ issues● Internal decorations during PRIDE month and participationin external events for allies● Support for employees declaring themselves allies

using tools such as rainbow ﬂags

● Subsidy system for gynecological examination costs● Internal seminars on women's health● Childbirth support system● Establishment of support teams for the employment of

persons with disabilities● Provision of unconscious bias training● Acceptance of Vietnamese technical interns

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08

Diversity, Equity & Inclusion

DE&I

1

DE&I

Company-wide projects for gender equality

3

Enhancing multilingual services
through the hiring of global talent

DE&I

4

Enabling the Park to be enjoyedregardless of disabilities

Aiming for workplaces in which everyone is better able to shine
Universal Women’s Festa 2023

To coincide with International Women's Day on March 8, the company-wide DE&I promotion project
NO BORDERS organized Universal Women’s Festa 2023. This event was ﬁrst held in 2022, so this was
its second year. It was attended by about 30 female employees, who engaged in dialogue with seniors
and colleagues, making the event a vibrant occasion at which participants discussed the importance oftaking on challenges without self-imposed limits, not just in their careers but also in their personal lives,
and recognizing and supporting each other’s inner voices. During the period of the event, efforts weremade to foster a supportive atmosphere by displaying posters of female employees who are excellingwithin the company on the buses for employees that operate in the Park and in ofﬁce corridors.
▲ Universal Women’s Festa 2023

What is the NO BORDERS company-wide project?
Launched in 2020, this project aims to provide our diverse guests withexcitement and thrills that defy the imagination and help them unleash
their energy within by creating an organization in which employees
respect and thrive on diversity. With the goal of creating workplaces inwhich each individual can work with enthusiasm, it aims to facilitate
further growth toward fostering a unique corporate culture.
▲ Bus for employees

Paternity Leave Seminar - Presented
by fathers who have taken childcare leave
Raising the percentage of eligible men taking childcare leave

In FY2023, to promote active participation by men in childcare, the Human Resources Department ran
regular "papa classes," and under the auspices of the NO BORDERS project, a Paternity Leave Seminarwhere attendees could hear about the experiences of fathers who have taken childcare leave was held.
As of December 2023, the percentage of eligible men taking childcare leave stood at 62%, which wassigniﬁcantly higher than the government’s target of 30% by 2025. Male employees have also praised theleave system, noting that their parenting experience has been beneﬁcial when providing guest services.

DE&I

2

Creating LGBTQ+-friendly workplaces

Crew can wear a skirt or pants, or all the crewin the workplace wear the same unisex design

Crew wardrobes play a vital role in adding color to the Park’s atmosphere. We have been developing wardrobes that anyone can wear
regardless of gender. In recent years, we have updated our wardrobes, and not only skirts but also pants are now an option. In
FY2023, all employee clothing used in the Park have been either
made unisex or crew have been given a choice between skirts or
pants, allowing them to freely select the style that suits them best.

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Creating spaces in which everyone can feel safe and comfortable
Installation of gender-neutral restrooms andchanging rooms for everyone
We have installed "restrooms for everyone," which are both accessible
to persons with disabilities and are gender-neutral, in 17 locations
within the Park and 18 locations within ofﬁces. Additionally, in thewinter of 2023, we introduced new "changing rooms for everyone" inthe ofﬁces. These are only accessible to the person using them, whichsafeguards their privacy. They are spacious booths that are wheelchair-accessible and provide a safe and comfortable environment not
only for LGBTQ+ individuals but for all employees.

Employing personnel from Taiwan
to improve multilingual services

Striving for accessibility
so that all guests can enjoy themselves

As of April 2024, the company has employees from 37 countries/territories, who contribute across various departments and positions.
In 2023, we launched a pilot program to accept talent coming toJapan on working holiday visas from Taiwan. Our HR representatives have conducted corporate presentations in Taiwan, and arepushing forward toward formal recruitment. By actively hiringglobal personnel, we are looking to better engage with customers
in multiple languages and further enhance our services.

At Universal Studios Japan, some attractions allow guests withphysical disabilities to enjoy the experience while remaining intheir wheelchairs. And for guests with hearing impairments, weoffer subtitle display glasses and support stickers. We also provide tactile maps that guide guests to the locations and featuresof facilities within the Park. Moreover, all restaurants and shops in
the Park are accessible to guests accompanied by assistancedogs (such as guide dogs for the visually impaired).

DE&I

5

Park restaurants offering comfortable
and relaxed dining experiences for everyone

Launch of plant-based menus
to respect food diversity

Aiming to create a Park restaurant experience thatenables everyone to conﬁdently choose and enjoy
their meals, in November 2023 we began introducing plant-based menus at some of the Park’s eateries. Previously only offered at the request of guests
as a special menu, a plant-based menu is now part ofthe main menu at each of the participating restaurants, allowing all guests to choose from these alternative options. We plan to gradually roll out thesemenus to more restaurants throughout FY2024.

What is a plant-based menu?
A menu with dishes comprising
only plant-based ingredients.
This means that animal-derived
ingredients (meat, seafood,eggs, dair y produc t s, andhoney) are absent, even as
secondary ingredients such as
food additives.

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Environment

Environment INTERVIEWAt USJ, we have established a company-wide CSR Committee and Sustainability Task Force to pursue various
environmental activities by leveraging the expertise ofeach department.
Our environmental activities are based on two pillars:
the circular economy and carbon neutrality. In FY2023,
we moved to reduce plastic use by switching from plastic
to wooden cutlery in some Park restaurants. And to saveenergy, we applied heat-resistant coating to attraction
facilities. Moreover, eco-conscious employees havevoluntarily spearheaded initiatives such as producing
upc ycled bags from cons truc tion-site image sheet s[large external posters showing what the under-construction facility will look like when completed] that are
no longer needed, and it was a year in which their environmental efforts began to bear fruit. With this growing
environmental awareness among employees as a foundation, we will continue to pursue more impactful activities for sustainable Park development.
When an entertainment company like USJ engages in
impac t ful environmental ac tivities, it draws societal
at tention, triggering greater awareness among the
public. This awareness acts as a seed, fostering new environmental activities within various communities, generating further ripple effects and reducing environmental
impact across society. This is the vision we strive for. To
ensure that all guests visiting the Park unleash theirenergy within and that genuine smiles appear on theirfaces, we will continue to conceive and deploy astonishing initiatives that only USJ is capable of.

EHS Ofﬁce

Atsuhiro Ueda

To make the Park sustainable,
USJ is focusing on the circular economy and carbon neutrality.
Illustration of effective
use of food waste

Central Kitchen(at USJ)

Fertilizer for agriculture

Carbon neutral

2035

Fertilizer
for trees/plants

Farmers

GHG

0

Park
Donation of foodCommunity

We believe it is crucial to create a sustainable global
environment in which all children can feel safeand genuinely smile.

As a member of the Comcast NBCUniversal Group,
we will continue to make the Park even more

Foods such as vegetables

To promote resource recycling,
we are striving to recycle food waste
and eliminate plastic

We are working to cut
our GHG emissions to achieve carbon
neutrality by 2035

environmentally friendly and to tirelessly
contribute to society.

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Environment

Environment

1

Aiming to become an eco-friendly and sustainable Park

Reducing use of plastics
Introduction of wooden cutlery and strawless lids

As new initiatives in the Park's food and beverage operations
aimed at reducing the use of plastics, from July 2023, somerestaurants have switched from plastic to wooden cutlery forguests, and begun providing strawless lids (lids for drinks thatcan be consumed without a straw) made from recycled plastic.
We plan to further expand these initiatives going forward, andby focusing on reducing the use of plastics made from virginmaterials (new products), we aim to make sustainable materials
comprise at least 50% of the weight of the materials used at
restaurants, e.g., cutlery for guests, by FY2025.

* Sustainable materials: Recyclable resources such as wood/paper, recycled plastics, and bioplastics

Use of smart meters as we aspireto achieve carbon neutrality

Comcast NBCUniversal has committed toachieving carbon neutrality by 2035. Oneof the methods being employed to reachthis goal is utilizing smart meters to "makee n e r g y c o n s u m p t i o n v i s i b l e ." T h e s emeter s have already been ins talled insome of the Park's attractions and restaurant s as well as in the Central Kitchen,aiding in the effective reduction of energy
consumption.

I n F Y2022 we i n t r o d u c e dsalad cups made from recyc le d plas t ic bo t t le s . T hey
look and feel exac tly thesame as the previous cups,
so by switching to a sustainable material we have notcompromised on the quality
we provide to guests.

Installation of food waste processors in theCentral Kitchen to make effective use of food waste

To reduce food waste generated during the preparation of Park food,
we have introduced food waste processors that grind and dehydrateorganic waste to reduce the quantity of it. In addition, we are experimenting with the conversion of this waste into liquid fertilizer for trees
and plants in the employee area, as we not only want to reduce waste
but also to make better use of it. Ultimately, we aim to use this liquid
fertilizer for the trees and plants in the Park and provide it to partner
farms. If all goes well, and we are able to use the produce from thesefarms in Park food, we will have created a resource cycle with USJ as
the starting point, and will be contributing to the establishment of acircular economy by supplying food to the local community.

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Highly acclaimed trash
separation efforts

The garbage collected in the Park is manually separated by ourcrew, and our commitment and action in the area of trash sortinghas been highly praised by local governments and experts. In
2008, we received an award from the Mayor of Osaka for ourwaste reduction and resource conversion efforts, and have maintained our strong reputation over the years since, with our facilities being certiﬁed by Osaka City as "excellent waste reductionbuildings" in FY2023. Our policy is to not only stimulate the emotions of guests through their Park experiences but also to continue to be an environmentally conscious enterprise.

Success with saving energy andimprove air-conditioning
efﬁciency thanks to applicationof heat-resistantclear coating to restaurant

As one of our energy-saving measures, weapplied heat-resistant clear coating to thew i n d ow s o n t h e s u n r o o m s i d e o f t h eParkside Grill restaurant in the Park. Thiscoating has been effective in curbing interior temperature rises due to solar heat
while preserving the attractiveness of theclear glass, which means that guests canstill enjoy the view from their tables.

Conserving water resources withwater-saving faucets
Installation in employee cafeteria
for the ﬁrst time
Special water-saving faucets developed by acompany based in Osaka have been installed in
the Park’s kitchens since 2021. As a result, we
succeeded in saving 20,000 tons of water in 2022.
Buoyed by this success, in November 2023 we also
installed them in the employee cafeteria. Thanks totaking steps like this, since we started this initiativein 2021, we have managed to save 45,000 tons ofwater, which is equivalent to approximately 150
years of average household use*.

Application of heat-resistantcoating to the roofs of attraction
facilities to save energy
and cut GHG emissions* Assumes a family of four using 300 tons per year

We have added heat-resistant coating to
the roofs of some attraction facilities toreduce interior heat build- up and theburden on air conditioners. And we have
conﬁrmed that compared to those of otherfacilities, the roofs with the heat-resistantcoating see signiﬁcantly smaller surface
temperature rises when exposed to direct
sunlight. According to our estimates, thiseffect will translate into an annual reduction
in GHG emissions of around 15%.

Development of upcycled
bags by reusing
under-construction image sheets

Conserving energy throughwidespread use of LED lighting
inside and outside the ParkTo keep the Park looking attractive whenconstruction is taking place, image sheets areused to conceal scaffolding. After thesesheets serve their purpose, they are typicallydiscarded, so with the aim of using them more
effectively, we have developed upcycled*
bags from them. These bags have been
distributed to some employees, and we
intend to expand this initiative in the future to
produce various other items.

Since 2021, USJ has accelerated the adoption of LED lighting both inside andoutside the Park, and in 2023, we carriedout extensive LED conversions in multiple
locations, including cafes used by
employees. This has resulted in an annual
CO2 reduction of 550 tons, and when thelights are combined with motion sensors,
they are even more ef fec tive for savingenergy.

* Upcycling: Repurposing products that would otherwise
be discarded, giving them new value

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Community
Relations

Community Relations INTERVIEW

External Affairs Department

Tomoyuki Okuno

External Affairs Department

Saori Kono

At USJ, one of our social service initiatives involves supporting
the healthy development of children in Osaka. Our businesscannot grow without the development of our home town ofOsaka. By supporting the children who will shape the future of
Osaka, we aim to contribute to the local area and to broader
society. We understand the challenges faced by the local community, and maintaining close cooperation with local governments such as those of Osaka Prefecture and Osaka City, we
engage in various activities to unleash the energy within society and the local community.
In 2023, as new initiatives, we ran a program called HighSchool Career Program 2023 Summer in collaboration with the
Osaka Prefectural and Osaka City governments and organizedsocial service events in cooperation with ofﬁcial marketing
partners. The year also saw the full-scale launch of an employee-led fund, the Universal Studios Japan Foundation, which
has signiﬁcantly broadened the range of participants. The
desire to do something for society is permeating among our
employees and becoming entrenched as part of the corporate
culture of USJ. We are conﬁdent that by conveying this sentiment to the region and society with our new CSR slogan "LOVEHAS NO LIMIT," we can enlarge the circle of our social service
to encompass the world.
Looking ahead, our goal is to increase the number ofcolleagues who share this desire, further expand the scope of
our activities, and scale up our efforts. We will continue to takeon new challenges that involve going beyond the Park to deliver to society our super-entertaining creativity and our power tounleash the energy within.

USJ conducts social service activities in cooperation with various communities
with the aim of bringing smiles to children and realizing "Super Energetic" society.

Realizing "Super Energetic" societyChildren’s smiles

Social service activities
Authorities

To create a bright future for children, we are supporting

Companies

the development of Osaka, our home town, and are also doing
everything we can to contribute to the local community.

We understand the challenges faced by the local community
and are always there to offer assistance.

Maintaining close cooperation with local governments

Communities

Organizations

such as those of Osaka Prefecture and Osaka City,

we engage in various activities to invigorate society

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UNIVERSAL STUDIOS JAPANCSR Report 2024

and the local community.

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Community Relations

Community
Relations1

Charity activities with companies and organizations
that share the same desire

Community
Relations3

Initiatives for children’s smiles and for the future

Hosted the 15th UNIVERSAL WONDER NIGHT
together with sponsoring companies

To support local people and contribute to the development of
the community, we host this charity dinner show. We have organized the event annually since 2008, and in 2023, we celebrated
its 15th edition. In FY2023, 37 companies sponsored the event,and the cumulative total donations surpassed 200 million yen.
We calculated the net amount by deducting the expenses for thedinner show from the sponsorship funds, and made a matching
donation, yielding a total of 18 million yen in charity money. Of
this amount, 15 million yen was allocated to fund the Osaka
Prefecture lkueikai USJ Scholarship, a grant-type scholarship ofOsaka Prefecture lkueikai and a vehicle worth three million yen
was donated to a welfare facility in Osaka City. The facility willuse it to pick up and drop of fusers of the facility.
▲

Vehicle donated in 2023

Helping high school students
to chase their dreams
Osaka Prefecture lkueikai USJ Scholarship

Support for children with intractablediseases to realize their dreams

Since the Park opened, we have continued to collaborate with Make-A-Wish
Japan, a charitable foundation that helps children battling intractable diseases
to fulﬁll their dreams. So far, we have invited more than 150 children to the Park.
We all work as a team to make sure children can enjoy the Park safely on the dayof their visit with the biggest, brightest smiles on their faces, and take away
special memories that they could only acquire here.

Unique program that allows high schoolers toexperience working as crew

As part of the Comprehensive Collaborative Agreement with Osaka Prefecture, we ran an event called the High School Career Program 2023 Summer toprovide vocational experience to high school students during their summer
vacation. This initiative was inspired by the wide variety of job types available
at USJ, such as operating attractions, serving food and beverages, and selling
merchandise. It was designed to give high school students exposure to different kinds of work, and thereby get them thinking about their future careers.

The Osaka Prefecture lkueikai USJ Scholarship is a grant-type scholarship program established by USJ in cooperation with Osaka Prefecturelkueikai an education-related NGO. It awards grants to high school
students who are struggling to continue their education due to ﬁnancial difﬁculties, with each recipient getting one million yen to help themmake their dreams come true. Since its inception in FY2011, theprogram, for which 2023 was its 13th year, has helped realize the
dreams of a total of 165 high school students.

Community
Relations

2

Action to unleash the energy within the local community

Special performance at
Tourism EXPO Japan 2023

Tourism EXPO Japan 2023, one of theworld's largest travel festivals, was held in
October 2023 at INTEX Osaka. At the invitation of the Osaka Prefectural Government, we put on a special performance ata reception par t y at tended by tourism
ministers and government ofﬁcials fromvarious countries. We will continue toactively engage in activities that invigorate the local community in cooperation
with our home town of Osaka.

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Surprise visit from Park characters
Celebrating the coming of age of
new adults in Konohana ward, Osaka CityOn Januar y 9, 2023, at Konohana Ward
Ci tizens’ Hall, we deli vered a spec ial
performance for Konohana Ward Comingof Age Day. The venue was electriﬁed as
Park characters in kimonos, entertainers,
and USJ MC Reika Ayanokoji took to thestage. In addition, the new adults were
presented with specially-designed pouches to take away as mementos, making it anenergy-unleashing celebration of the likethat only USJ can deliver.

Joint volunteer activities
by crew from Universal Studios
locations around the world

Universal Studios locations worldwide are
actively engaged in local volunteer activities. In 2023, an event called the Global
Volunteer Program was held for the ﬁrst
time. Volunteer activities at four locations
worldwide were conducted simultaneously to expand the circle of our activities as acorporate group. Here in Osaka City, USJ
personnel teamed up with the people of
Konohana ward to clean up local parks
and playgrounds.

Providing Park food to children’s
cafeterias in Osaka City’s
Konohana ward

We initiated support for children's cafeterias in 2020, driven by a desire to bringsmiles to loc al children's f aces as
COVID-19 began spreading around theworld. In 2023, before Christmas, we provided them with Park food such as candies
and character buns. In collaboration with
the Council of Social Welfare, we intend tocontinue our support for children's cafeterias in Konohana ward.

Community
Relations

4

Collaboration between
USJ and Lawson
Christmas presents forchildren in hospitalIn partnership with one of our ofﬁcial marketing partners, Lawson, Inc., we delivered original merchandise and sweets to children hospitalized at Osaka Metropolitan University Hospital. This initiative is aimed at bringing smiles tolocal children's faces, and we conducted it for
the third time in 2023. On the day of the event,Park characters visited the pediatric ward,
where they lit up the room with smiles.

Collaboration between USJ and
Sumitomo Mitsui Card
Financial education workshop forelementary and middle school students

In March 2023, we held our ﬁrst ever ﬁnancial education workshop for elementary and middle school
students, in collaboration with Sumitomo Mitsui Card
Co., Ltd., another of our ofﬁcial marketing partners.
Children living in child welfare facilities in Osaka
Prefecture took part. They acquired ﬁnancial literacy
in a fun and practical way, gaining skills they will needfor living in society. For example, they experienced
making cashless payments within the Park.

Independent volunteer activities by employees
Voluntary fundraising by employees Universal Studios Japan Foundation

The Universal Studios Japan Foundation is a unique funding program that allows employees to participate in social service activities by having the amount they wish to donate
automatically deducted from their monthly salary. Employees can choose from three categories of support: "Supporting children's futures," "Supporting Osaka," and "Disaster andhumanitarian aid." In 2023, the Foundation carried out activities such as donating educational materials to Denpo Kindergarten in Konohana ward, Osaka City and making monetary donations to animal protection organizations and foster child support agencies.

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VOICE of CSR PARTNE RS
Interview 01

We sought opinions about USJ's CSR activities
from companies and organizations that we work together withfor the beneﬁt of the community and children.

Interview 03

A presence for equipping each and every child

The theme park helping

with the power to live today and the couragechildren plan their careers

to dream of tomorrow

Education Bureau, Osaka Prefecture

Director, Education Promotion Ofﬁce Mr. Motonobu Nakatani

Make-A-Wish Japan

Secretary General

Ms. Tomoko Suzuki

Make-A-Wish is a volunteer organization establishedto fulﬁll the dreams of children aged three to 18 whoare battling intractable diseases (referred to as WishChildren) and to give them the strength to live andthe courage to ﬁght their illnesses.

▲ Crew warmly welcoming Wish Children visiting the Park

Ever since the opening of the Park, USJ LLC and ourselves, Make-A-Wish
Japan, have worked together to make the dreams of Wish Children who
wish to visit Universal Studios Japan come true. Children who ﬁnd out
they are going to the Park immediately light up with excitement, eagerly
anticipating the day of their visit. For children battling intractablediseases daily, having something to look forward to is the best way tokeep them feeling positive. And this much is clear: Universal Studios
Japan is a place overﬂowing with hope and energy.
The people at USJ always impress us with their radiant smiles and theirattitude of wholeheartedly entertaining the person in front of them. Theylisten attentively to each child's dream, often preparing surprises, andprovide the utmost hospitality to make the Wish Children’s day happyand enjoyable. Children who visit the Park return home with renewed
determination to live and the new dream of wanting to visit again. I
believe that the number of children wishing to visit Universal Studios
Japan will continue to increase. Let's continue to join hands and fulﬁll thewishes of as many children as we can.

As society undergoes signiﬁcant changes, including
advancement toward an increasingly sophisticatedand complex information-driven society, we areworking to promote and develop public educationin Osaka. Our aim is for the children of Osaka to livewith resilience as they strive to realize their dreams
and become independent adults who can leadsociety in the future.

▲ Commemorative photo of donation to Osaka Fujiidera Special Needs School

We are extremely grateful to everyone at USJ LLC for supporting thehappiness and healthy development of children in the region in various
ways, including donations of educational materials to Osaka Prefectural highschools and special needs schools. While Universal Studios Japan is wellknown as a place where everyone can have fun and forget their everyday
lives, I am always amazed and incredibly grateful that USJ is so actively
engaged in social service activities. In FY2023, as a means of providing
concrete support toward creating "a diverse society where everyone canthrive," USJ ran a work experience internship program for middle school
students from prefectural special needs schools.

The program provided the students with valuable opportunities to learn
about society and contemplate their future by participating in activities suchas cleaning the employee cafeteria and observing the work of crew
members with disabilities. In addition to the longstanding Osaka Prefecturelkueikai USJ Scholarship, USJ has recently launched the High School Career
Program, which is another example of the company’s commitment tohelping children’s dreams come true. And I feel that USJ’s cherishedprinciple of PIA (Positive Inter Action) has also been a wonderful initiative forthe students. I hope that we continue to work together as valuable partners
to bring energy into Osaka and ﬁll it with smiles.

Interview 02

Interview 04

Financial education and entertainment

Passionate and powerful commitment

Providing opportunities for children

to action a key driverto learn while having fun

for sustainable activities
Coca-Cola (Japan) Company., Ltd.

Sumitomo Mitsui Card Co., Ltd.

▲ Entertainers interacting with participating children with smiles

With "Have a good Cashless" as its tagline, Sumitomo Mitsui Card Co.,
Ltd. aims to resolve social issues through its business. It concentrates
particularly on promoting the establishment of a sound cashless society
and providing ﬁnancial education to children, conducting outreachclasses in schools. It has been collaborating with USJ LLC as an ofﬁcial
marketing partner since 2001, and in 2023 our two companies undertooka new initiative, holding a joint social service event, the Financial
Workshop for Elementary and Middle School Students, within Universal
Studios Japan. Financial education and entertainment might appear to
be unrelated ﬁelds, but the synergistic effects of both companies'
strengths ensured the event was a great success.

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UNIVERSAL STUDIOS JAPANCSR Report 2024

Sumitomo Mitsui Card is the credit card arm of the Sumitomo Mitsui
Financial Group, and aims to resolve social issues through its business andhelp achieve the Sustainable Development Goals (SDGs). With its brandmessage "Have a good Cashless," it is committed to creating a soundcashless society for Japan, and offers various solutions that provide new
added value to both consumers and businesses.

"Money lessons" can sometimes seem difﬁcult for children. However, thisevent, featuring as it did singind dancing in a true-to-the-Park-atmosphere,
allowed them to learn in a fun setting. They also got ﬁrsthand experience ofmaking cashless payments at the Park's stores. The collaboration with USJ
made for a very enjoyable and useful session. We learned from theentertainment professionals at USJ that ﬁnancial education need not belimited to schools and that there are various methods and possibilities
available. Being able to collaborate with a leading company in the Kansai
region is very encouraging for us, and we are eager to continue this initiativein the future.

Marketing Headquarters, Water Business Division
Director, bonaqua® Water Bar▲ bonaqua® Water Bar installed in the USJ employee cafeteria

We in the Coca-Cola system aim to bring about positive changes for all
people, local communities, and the planet through our corporate activities.
We have long been collaborating with USJ LLC as an ofﬁcial marketing
partner, but with the Universal Studios Japan / Coca-Cola Recycling Study
Together Event in 2020 as the starting point, we have begun to cooperate in
the CSR domain as well. Currently, we are conducting sustainable activities
together, such as the trial introduction at USJ of the bonaqua® Water Bar,
which was developed by the Coca-Cola system. This is the ﬁrst time for the
Water Bar, which allows water to be dispensed into the user’s own ﬂask, tobe installed in Japan.
The people at USJ are very proactive in addressing social issues with

Ms. Akiko Usui

"Refresh the World. Make a Difference." With this as our
mission, we aim to hydrate and refresh people both
physically and mentally through our beloved brands andcarefully crafted beverages that are enjoyed worldwide.

innovative ideas, and I feel that this attitude has a lot in common with the
Coca-Cola system's aim for a "zero waste society." While sustainability
projects constitute a signiﬁcant social mission, they can sometimes come up
against challenges due to various circumstances. However, the deep
empathy and strong passion of the USJ team as they work alongside us
become a major driver for us. Going forward, we hope that both companies,
with our shared commitment to resource recycling, will continue to be
partners that spark innovation from Japan to the world.

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Awards and Recognition
June 2017
Kurumin Certiﬁcation (government certiﬁcation program for companies that aresupportive of child-rearing)
July 2018
Dark-Blue Ribbon Medal Donation of scholarship funds to Osaka Prefecture lkueikai
November 2019
Received the letter of commendation for the company supporting special needs
education from the Osaka Prefecture Education Committee
Contribution to promoting employment of people with disabilities, including
offering work experience for students with disabilities
December 2019
Kobe Kiwanis Society Public Interest Award Contribution to child welfare
administration
May 2020
Dark-Blue Ribbon Medal Donation of scholarship funds to Osaka Prefecture lkueikai
December 2020
Excellent Supporter Special Award in the "Let's Reduce Plastic Bags" Challenge
Campaign Organized by the Ministry of the Environment
Activities for raising environmental awareness through entertainment
October 2021
Osaka City LGBT Leading Company Certiﬁcation
Certiﬁed as a three-star (highest-rated) company
Dark-Blue Ribbon Medal Donation of scholarship funds to Osaka Prefecture lkueikai
November 2021
Rated Highest, as Gold, in PRIDE Index 2021
August 2022
The Third "Osaka City Sexual Diversity Respect Award"

Letters of Appreciation
Osaka Prefecture• Osaka Prefecture lkueikai USJ Scholarship• Invitation to the USJ Wonder Kids Program• Kids Free Campaign• Donation to "Children's Bright Future Fund"• Invited children from nursing homes in Osaka prefecture
to the Park
Osaka City
• Donation of vehicles to welfare facilities• Invitation to the USJ Wonder Kids Program• Donation of merchandise
Konohana ward
• Donation of proceeds from the charity bazaar to"Fureai Bank" for 10 consecutive years
Sakai City
• Donation of vehicles to welfare facilities• Invitation to the USJ Wonder Kids Program• Donation of merchandise
Osaka Prefecture lkueikai• Osaka Prefecture lkueikai USJ ScholarshipTokyo Council of Social Welfare• Donation of merchandise
Education Bureau, Osaka Prefecture• Work experience internship program for middle school
students from prefectural special needs schools andtheir parents/guardians

October 2022
Rated Highest, as Gold, in PRIDE Index 2022
January 2023
Sports Yell Company 2023 Certiﬁcation
March 2023
Excellent Corporation for Health Management 2023 (Large Corporation
Category) Certiﬁcation
November 2023
Rated Highest, as Gold, in PRIDE Index 2023
December 2023
Rated Highest, as Best Workplace, in D&I Award 2023 (D&I Certiﬁcation System)

Thank you for reading our CSR Report 2024.We appreciate

Corporate Information
USJ LLC
Location

2-1-33 Sakurajima, Konohana-ku, Osaka 554-0031

Founded on

December 27, 1994

Capital5 billion yen

Business Description

Operation, planning and related businesses of thetheme park "Universal Studios Japan"

Number of Employees 14,663 (as of December 31, 2023)

Request for
Readers' Survey

USJ LLC is a member of NBCUniversal Group. NBCUniversal which
belongs to COMCAST Group, the world's leading media conglomerate
is one of America's greates t enter tainment companies, owning
attractive entertainment content including NBC and other television
networks as well as Universal Pictures, a ﬁlm production company. Oneof the users of this content is Universal Destinations & Experiences,which as of April 2024 operates theme parks in four countries.

and reproduction are prohibited without permission of
USJ LLC.
URL

https://s.usj.co.jp/information/qr/info2192.html

Duplication and reproduction are prohibited without permission of USJ LLC.
Issued on April 22, 2024

Minions and all related elements and indicia TM & © 2024 Universal Studios. All rights reserved.
TM and © 2024 Sesame Workshop© 2024 Peanuts© '24 SANRIOCSR Report 2024

APPR. NO. 24041002© Walter Lantz Productions LLC
TM & © Universal Studios & Amblin Entertainment
TM & © Universal Studios.
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