MyIllumina: Unified
Online Business
Accessing MyIllumina

2022 March
M-GL-00864

QUICK REFERENCE GUIDEMyIllumina Customer Ordering

WelcomeWe’ve made improvements to MyIllumina! Within your experience, wehave now included Order Management, eCommerce, and Dashboard.
With our recent release of MyIllumina, we are now able to bring you
continued improvements to your online experience. Please be on thelookout for notifications and communications about new enhancements.
Thank you for being a valued customer!

What Should I Know Before I Start?
To access MyIllumina, you will need a MyIllumina account.

Sign In

Create an Account2

Table of Contents
Process Overview

The improved MyIllumina includes Order Management, eCommerce, andMyIllumina Dashboard.

Accessing MyIllumina
New customer registration

4

Updating account information – Validated Customer

8

Updating account information – Temporary Account10

Edit personal details

12

What Should I Know Before I Start?
• Customers can directly add products to cart without navigating away fromthe cart page through the Add Products widget.
• Customers can add a new shipping address or edit an existing shipping
address from the cart page.

3

ACCESSING MYILLUMINA

New Customer Registration(1 of 3)

Home

Execute the following steps to login as a new customer:

1

1Populate the following fields to register
yourself as a new customer:• Email Address• Confirm password• First name• Country/Region• Last name• I’m not a robot
checkbox• Password2

3

Select the Create Account button.

Navigate to theactivation email inoutlook and select theConfirm Email button.

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ACCESSING MYILLUMINA

New Customer Registration
HomeNote: As soon as the account is created, a messageappears on the screen indicating the customer to checkthe email to verify the account.

Note: As soon as the account is created, a message appears on thescreen indicating the customer to check the email to verify the account.

5ACCESSING MYILLUMINA

New Customer Registration(2 of 3)

Home

Continue with the following steps to log in as a new customer:

44Sign into MyIllumina.

5

Read the Terms of Use and to accept, select the Accept button.

5

Note: A success message appears once the email address is confirmed.

6

ACCESSING MYILLUMINA

New Customer Registration(3 of 3)

Home

Continue with the following steps to log in as a new customer:

6

Populate Customer Number to link the accountto your organization.

67
8

7

To find your organization’s number, select theFind Your Organization’s Customer Number link.

8

Select the Next button to set up the dashboard.

Note: For additional support, contact customercare@illumina.com

7

ACCESSING MYILLUMINA

Updating Account Information
Validated Customer (1 of 2)

Home

Execute the following steps to update your account information:

1

1Log into MyIllumina.

2

Select the Settings icon on the ribbon.

3

Select MyIllumina from the settings
dropdown menu.

23

Note: For additional support, contact customercare@illumina.com

8

ACCESSING MYILLUMINA

Updating Account Information
Validated Customer (2 of 2)

HomeContinue with the following steps
to update your account information:

4

Select Associate to adifferent organization link
and select the Next button.

4A
4B

5

Select the Organization info
tab to associate to a differentorganization under.

56

6

Populate theCustomer Number andselect the Next button.

Note: For additional support, contact customercare@illumina.com

9ACCESSING MYILLUMINA

Updating Account Information
Temporary Account (1 of 2)

Home

Execute the following steps to update your account information:

1

1

2

3Log into MyIllumina.

Select the Enter Customer
Number button under the Recent
Quotes section on the OrderManagement overview page.

2

Populate the customer number.
3

4

Select the Next button tocontinue the association process.

4

Note: Temporary accounts are created when a customer number
has not yet been assigned. Contact customercare@illumina.com
if you need help identifying your account number.

10

ACCESSING MYILLUMINA

Updating Account Information
Temporary Account (2 of 2)

HomeContinue with the following steps to update
your account information:

5

Alternatively, select theQuotes tab.

6Select the EnterCustomer Number button.

7

Populate the customer
number and select theNext button to continue
the association process.

5

67A

7B

Note: For additional support, contact customercare@illumina.com

11

ACCESSING MYILLUMINA

Edit Personal Details
Home

Execute the following steps to edit personal
information on the Order Management page:

1Log into MyIllumina.

2Navigate to the Order Management page.
2

3The customer can select Edit My Profile to edit the profile.
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