EntertainingOverseas Visitors

SAM

PLE

Andy Boon

CREATIVE EDUCATION

Entertaining OverseasVisitors

PLEby Andy Boon

Book 6SAM

Pocket Reader Series

C R E AT I V E E D U C AT I O N1

Entertaining Overseas Visitors

Pocket Readers Overview

SAM

PLE

The 10-book business reader series tells
the story of your first year working in
the product marketing department ofABC Convenience Stores. The series
looks at skills and strategies for being
successful in interviews, the first week
on the job, giving presentations, taking
part in meetings, writing emails,
entertaining business clients, goingoverseas on business, dealing with officeconflict, launching new products, andmentoring new staff.

2Entertaining OverseasVisitors...... 4

2. Unsuccessful:- Last Year’s Visitors.... 10

3. Successful:- This Year’s Visitors..... 34

4. Language Focus & Tasks..... 54SA

M

PLE

1. The Beginning3

Entertaining Overseas Visitors

1. The Beginning

SA

M

PLE

The story begins with you. In April,
you started work in the productmarketing department of ABC Convenience Stores. You had a good firstweek on the job (See Book 2). You dida successful business presentation(See Book 3). You chaired a successful
business meeting (See Book 4). You
also attended a training workshop.
You learned how to write betterbusiness emails. (See Book 5).
You are sitting at your desk working. You are very busy. Ms. Tanaka
calls you over to her desk.
“Hi. As you know, we’ll be inviting
two speakers from the U.S. They’ll4

1. The Beginning

be presenting at next month’s ABC
training workshop for store managers in Kyoto,” Tanaka says.

PLEYou did not know about this, butyou smile and say, “Yes.”SAM“I’ve booked their flights from Chicago to Tokyo. They’ll arrive on June
2nd at 4:35 p.m. They fly back toChicago on June 4th at 11:45 p.m.,”
Ms. Tanaka says. “I want you to arrange the rest of their trip.”“What do I need to do?” you ask.
“Well, first, I want you to booktheir hotels. They’re going to stay
one night in Tokyo on the 2nd and
one night in Kyoto on the 3rd. They5

Entertaining Overseas Visitors

need to be back at the airport for
their flight in the evening on the4th,” Ms. Tanaka explains.

PLE“Okay,” you take notes in your notebook.

SAM“Second, I want you to arrange tomeet them at the airport on the 2nd
and take them to the Tokyo hotel.
After they’ve checked in at the hotel,
I want you to take them for dinner.
Go to a restaurant near the hotel.”“I see,” you write this down in yournotebook.
“Third, I want you to get them theirbullet train tickets to travel to Kyoto on the 3rd and back to Tokyo on

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1. The Beginning

PLEthe 4th. They need to be at Kyoto
station by 10:00 a.m. Julie Morris isgoing to meet them at the station.
She’ll take them by taxi to the Kyoto office for the training workshop.
After the workshop, Julie will takethem out for dinner and to their hotel in Kyoto.”

SAM“Okay. Will she take them back to
Kyoto station on the 4th?” you ask.
“No, you need to book a taxi to dothat,” Ms. Tanaka replies.
“Fourth, I want you to meet themwhen they get to Tokyo station onthe 4th. I want you to take themsightseeing in the city. Do something fun. Show them Tokyo. Then,7Entertaining Overseas Visitors

I want you to take them to the airport for their evening flight back tothe Chicago.”

PLE“Okay, I got it,” you write everything
down in your notebook.
“And…,” Ms. Tanaka says.

M“And?” you reply.

SA“Please don’t make the same mistakes Mr. Ogawa did with last year’s
overseas visitors!” Ms. Tanaka looks
very serious. “They were very unhappy.”“What mistakes?” you ask.

8

“You should speak to him about it.”
Ms. Tanaka replies. “He’ll tell you1. The Beginning

what happened and he’ll give yousome good advice about what NOTto do!”

SAM

PLE

“Okay, thanks. I’ll talk to him,” yousay.

9Entertaining Overseas Visitors

2. Last Year’s Visitors: Mr. Ogawa’s Story

MPLEYou continue with your work. You
decide to wait until lunchtime totalk to Mr. Ogawa. You finish yourwork at 12:15 p.m. You go to thekitchen area. You heat up your foodin the microwave. You see Mr. Ogawa eating his lunch at a table in thekitchen area.

SA“Hey! Can I join you?” you ask.
“Sure,” Mr. Ogawa smiles. “DidMs. Tanaka ask you to help withthis year’s overseas visitors? They’recoming to Japan next month, right?”
he asks.
“Yes, she did,” you reply. “How didyou know?”10

2. Unsuccessful

PLE“Well, Ms. Tanaka told me. She
asked me to speak to you about it.
As you know, I did this job last year.
But, I made many big mistakes. Ms.
Tanaka was angry with me. She
didn’t want me to ever do it again.
So, it looks like it’s your job now,”
Mr. Ogawa says.

M“Could you give me some advicethen?” you ask.

SAMr. Ogawa smiles, “Sure. Don’t dowhat I did!”“What did you do?” you ask.
“Well, let me tell you,” Mr. Ogawa
says. You get ready to listen to Mr.
Ogawa’s story.
11

Entertaining Overseas Visitors

2.1 Meeting the Visitors
at the Airport
Mr. Ogawa begins his story:

SAM

PLE

“Well, last year, we invited two visitors from New York. They were
guest presenters for the same workshop, you know - the workshop Julie
Morris arranges for store managers
every year. Ms. Tanaka asked me tobook their hotels in Tokyo and Kyoto. She told me to meet them at theairport, take them to their Tokyo
hotel, take them out for dinner, getthem bullet train tickets for Kyoto, meet them again in Tokyo the
day after the workshop, show themaround the city, and finally takethem back to the airport. That’s thesame, right?”

12Entertaining Overseas Visitors

PLE

6. I am not very good at small talkwith people. I never know what totalk about.
____________________________________________________________________________________SAM

7. The visitors complained, because
the hotel had no WiFi.
____________________________________________________________________________________
8. We could not get a table, because
the restaurant was full.
____________________________________________________________________________________

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Entertaining Overseas Visitors

4.2 Vocabulary #2
Read the definitions to the words inBook:

Bullet Train:(Verb) To reserve / arrange to use
a train, a hotel room, or a table ina restaurant.
(Noun) A very fast / high-speed
train in Japan.
(Noun) Travelling around a cityor country and seeing the famousplaces there – use with verb ‘go’ - I
went sightseeing in Paris last year.

SAM

Sightseeing:

PLE

Task 4.1. Did you guess the meaningsof the words correctly?

58

Arrivals Lobby:(Noun) An area at an airport
where visitors arrive or get to / anarea at an airport where people
wait for visitors.

Embarrassed /Embarrassing:(Adjective) To feel ashamed orbad about something because you
made a mistake / A situation thatmakes you feel ashamed or badabout something.

4. Language Focus & Tasks

2. Small Talk
What’s the weather normally like inChicago?

PLE

How long have you been working atABC?
Have you done many of these workshops before?

M

What’s good to see in Kyoto?

What’s popular to eat in Chicago?

SA

3. At the Hotel

I’ve booked you two non-smokingrooms.
I’ll wait for you in the lobby.
Take your time.
How are your rooms?
61

4. Language Focus & Tasks

4.4 Reflection Questions

PLE

1. What mistakes did Mr. Ogawa
make when entertaining last year’soverseas visitors?

M

2. How was the new employee atABC Convenience Stores successful
at entertaining this year’s overseasvisitors?

SA

3. Talk to a friend. What other mistakes could you make when entertaining overseas visitors?
4. Talk to a friend? What otherthings could you do to make entertaining overseas visitors a success?

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PLE

Entertaining Overseas Visitors

Pocket Readers - Business Series------------------------------------------------------2018年5月1日 初版発行

著者： アンディ・ブーン

M

発行者：ハリディ・ダーレン

SA

発行所：HALICO株式会社〒103-0027 東京都中央区日本橋3-4-15
八重洲通ビル5階
電話：03-6870-3512
ホームページ: https://www.halico.jp------------------------------------------------------Copyright © Andy Boon
ISBN 978-4-909730-05-3

All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any form, or by anymeans, electronic, mechanical, photocopying, recording or otherwise,
without the prior written permission of the publisher.
This is a work of fiction. Names, characters, businesses, places,events, locales, and incidents are either the products of the author’s
imagination or used in a fictitious manner. Any resemblance to actual
persons, living or dead, or actual events is purely coincidental.

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