2020
Corporate
Citizenship
ReportIntroduction

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

OpenText aims to make the world
a better place.
In an age of information disruption, we see opportunity to use
technology for the greater good—and we aspire to unlock its
potential to advance societal goals and accelerate positive change.

2

Introduction > About this report

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

About this report

Our 2020 Corporate Citizenship Report covers our 2020 fiscal year
(July 1, 2019 to June 30, 2020). This report is intended to outline ourpriorities, practices and ambitions as we embark on a new Technology
for Good corporate citizenship program. Having signed on to theUnited Nations Global Compact (UNGC) in 2018, we have included
our UNGC Communication on Progress in the Appendix.
Unless otherwise noted, the information presented here is at June 30, 2020.
Performance data is enterprise-wide and all dollar amounts are in U.S. funds.

3

Introduction > About OpenText

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

4

About OpenText

Incorporated in 1991, OpenText, The Information Company, enables organizations togain insight through market-leading information management solutions, on-premises
or in the cloud. The comprehensive OpenText Information Management platform andsuite of software products and services provide secure and scalable solutions for
global companies and governments around the world.
Information is made more valuable through our software. By connecting information to digital business processes, it is enriched withanalytics. Information is protected and secure throughout its entire lifecycle. Information captivates customers. Information connects
and fuels some of the world’s largest digital supply chains in manufacturing, retail and financial services.
See our 2020 Annual Report to learn more >By the numbers$3.11B FY20 revenue
100,000+ customers
100M end users
14,400 employees
in 35 countries

AMERICAS
Global headquarters
Waterloo, Canada

6,600
employees

1.904B

EMEA
Regional headquarters
Munich (Grasbrunn),Germany

APAC
Regional headquarters
Sydney, Australia

employees

employees

2,800

5,000

942M

$

$

$

FY20 revenue

FY20 revenue

264M

FY20 revenue

Introduction > CEO message

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

5

CEO message

The coronavirus pandemic has challenged all of us to do better and to be more.
What started as a health crisis has evolved into a financial and social crisis, as theinequalities in our society have been made more visible. Successfully dealing withthese crises will require leadership, courage, compassion, and collective action.
We all have a role to play – and when we succeed, these values need to continue toinform our ongoing efforts against poverty, racism, and climate change.
I am pleased to introduce our first Corporate Citizenship Report.
OpenText has always upheld high standards of ethics, integrity
and corporate citizenship, and this report gives us an opportunity
to discuss our contributions to build a better world. As the current
situation makes clear, there is a significant role for companies
to play in addressing social, economic, and environmental
challenges that threaten our collective future.
The COVID-19 pandemic, the economic instability it has caused,
and the Black Lives Matter movement have highlighted how muchwork we have to do as a society. At the same time, over the pastfew months, we have also seen humanity coming together – toshare life-saving information, to attempt to produce vaccines
in record time, and to begin to acknowledge and confront
systematic racism.
Technology is the connective fabric of humanity, and thescientific advancements of the past several decades allow us
to better deal with these crises than at any point in our history.
However, technology, like any other tool, needs to be coupledwith ethics, integrity and strong commitments around privacy
and security, in order to accomplish these goals.

At OpenText, we believe that information has the power to createa more equitable, just and democratic world. This report contains
our commitments and aspirations to making that a reality.

Opportunity and responsibility

As a software company, OpenText is at the forefront of change.
Market-disrupting technologies are transforming how we live and theway the world works. Business data and applications are migrating
to the cloud. Through the Internet of Things (IoT), endpoints androbotics are becoming increasingly intelligent and connected,
adding a huge amount of available information to businesses andcreating opportunity for massive improvements to supply chainsand customer experiences.
Artificial intelligence (AI) andmachine learning are making data
capture, discovery, and analytics
more efficient while promising a
new era of autonomous things.

Introduction > CEO message

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

6

OpenText is in the business of helping customers harness thepower of these and other technologies to unlock the Information
Advantage, so they can grow sustainably and solve the world’s
biggest challenges.

COVID-19

One of our key responsibilities is data privacy and security.
The more the world goes digital, the more data is produced,
increasing data security and privacy risks. We make a commitment
to our customers that when they entrust their data to us, ournumber one priority is to defend and protect it.

Many of our customers have been on the front lines of thepandemic, and we have helped ensure supply chains and retailers
are delivering essential goods, pharmaceutical companies are
conducting research, hospitals are managing resources, doctors
and patients are connected, airlines are safe, banks are providing
funds, cyber criminals are stopped and transportation systems
are moving goods, along with many other critical functions.

The nature of our business gives us tremendous opportunity tocreate long-term value for our customers, employees, and society
as a whole. Along with that opportunity comes responsibility—andboth are important to us.

We also take very seriously our responsibilities to:• A ct ethically and with integrity in every situation,and to support an ethical supply chain• E mbrace diversity, inclusion, and respect in our workplace,and to empower our employees• W ork with local organizations to support the communities
in which we operate• M itigate our environmental impact and help our customers
do the same

In this report, we discuss our policies and practices in these areas.
They include signing on to the United Nations Global Compact(UNGC), by which we affirm our support of its Ten Principles. In the
Appendix of this report, you will find our annual Communication
on Progress, which demonstrates our commitment to continually
improve the integration of the UNGC and its principles into ourbusiness strategy, culture and daily operations.
Upholding our responsibilities helps us build the foundation of trustthat is vital to growing our business. It also opens doors to partnerwith customers and others on opportunities to use technology topromote and accelerate positive change in the world.

This year, companies around the world have had to navigate theuncertainty of COVID-19. At OpenText, we moved our employees
to remote work to ensure the safety of our employees,
customers and partners. While working remotely, we havecontinued to provide the same 24x7 support to our customers,
fully leveraging the OpenText Cloud, our investments in digital
infrastructure and our software and global expertise.

We also launched a number of programs to help our employees
and communities with the additional challenges brought onby the pandemic. This includes the OpenText Relief Fund, tosupport any employees with COVID-19, as well as our 100 Acts ofKindness campaign, which supported almost 200 local charities
around the world. As we look to return to the workplace, we willcontinue to be guided by the overarching principle of ensuring
employee, customer and partner safety.
Diversity

With over 14,000 employees in 35 countries around the world,
OpenText believes in the power of diversity, and the ability ofmultiple backgrounds and points of view to contribute to astronger whole. We have worked diligently to improve gender
diversity within OpenText, and to remove biases from ourrecruitment, hiring and training programs. We are committed tomaintaining a working environment that is inclusive of everyone,
regardless of culture, national origin, race, color, gender, gender
identification, sexual orientation, family status, age, veteranstatus, disability, or religion.

Introduction > CEO message

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

However, we also know there is more that we can do. The Black
Lives Matter protests have been a rallying cry to look moreclosely at our performance, learn from the experiences of ourBlack and under-represented employee communities, andcommit to fighting systematic racism both within and outside of
OpenText. The first step in this process is listening and learning,and I have just completed a listening tour with Black employees
at OpenText to better understand their experiences, and to learn
from them. Coming out of these meetings, we have committed toan action plan for the next year, which is detailed in this report.
Technology for Good

Few things have the power to transform our world as rapidly
and radically as digital technology. Today, technology is being
used to fight crime. It is bringing digital agriculture to the world,
combatting fraud, improving livelihoods, and helping to eliminate
poverty. It is fast-tracking medical advancements and finding
innovative ways to reduce waste. At OpenText, this inspires us tothink about how we can use our unique products and capabilities
for the greater good. Already today, various customer
deployments of our Information Management solutions areadvancing this concept.

7“At OpenText, we believe that information
has the power to create a more equitable,
just and democratic world.”
For example, a leading international humanitarian organization
is using OpenText products to connect more than 10,000
employees across 90 countries and enable its rapid response
team to share information on the ground in the first 24 hours of acrisis. Critical information is fed back into the organization in realtime to help them efficiently develop collaborative solutions andrefocus on better serving their key beneficiaries.

The world’s top manufacturer of braking systems for rail andcommercial vehicles is using the OpenText Analytics Suite tohelp ensure safety for millions of trains and vehicles across theglobe. Wireless sensors on trains are connected to a back-office,cloud-based network using an IoT model. The platform transmits
detailed information that can help predict repair and replacement
needs, aiding in fleet management and ultimately, reducing the
likelihood of component failures and accidents.
We are in the early stages of our Technology for Good
corporate citizenship program. Over the coming months, wewill be developing a robust strategy and roadmap, and putting
in place the necessary governance and operating models.
Ultimately, we want to amplify our contribution to creating
a better future for all—and we will do it through technology,
inclusion and innovation.
I look forward to reporting back to you on our progress.
Sincerely,

Mark Barrenechea
CEO and CTO

What we value

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

What we value

OpenText has been a strong and ethical corporate citizen over our 29 years ofexistence. In the past few years, we have accelerated our corporate citizenshipprogram with a focus on impact, recognizing that to operate globally for the longterm, we need to ensure that our local communities are thriving and that the naturalenvironment is healthy.
We view corporate citizenship as an important aspect of being a responsible business, along with having effective enterprise risk
management practices and giving due consideration to environmental, social and governance (ESG) factors that can affect our company’s
long-term performance. When these three aspects are aligned, we not only do better as a business, we are also better positioned to face
the challenges ahead and make a greater social contribution. Our actions are guided by our overarching Purpose, Promise and Peoplecommitments, which inspire us to higher levels of performance.
PurposeWe are The Information Company, enabling
intelligent and connected enterprises while
inspiring a new way to work.
Promise
1. Be deserving of trust
2. We sweat the details
3. Aim high

4. The best teams win

5. The unexpected wow
PeopleImpactDiversity and inclusion
Volunteerism

8What we value > Our approach

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Our approach

Our approach to corporate citizenshipis evolving to meet the needs andopportunities of the world around us.
We are leaning into the strength andfoundation of our values and culture,
combined with an understanding of what
is most important to our internal andexternal partners, to move us forward.
Our newly adopted corporate citizenshipgovernance framework sets out astructured approach to pursuing andmanaging activities across the company.
As part of our corporate citizenship program we are in the earlystages of developing a Technology for Good strategy aimed at
unlocking the potential of technology to help solve some of theworld’s biggest problems. In this report, we discuss our approachto managing specific topics that are important to our business andour stakeholders who help to move our business forward — thatis, customers, investors, employees, channel partners, suppliers
and local communities, who increasingly want assurance that
our corporate values and operations align with their priorities. In
selecting these topics, we were informed by global best practices
and frameworks including the Sustainability Accounting Standards
Board (SASB) Materiality Map: Technology and Communications
Sector, the Global Reporting Initiative, and the United Nations
Sustainable Development Goals (SDGs).

9

Corporate Citizenship Governance Framework
Corporate Governanceand Nominating
Committee• Oversight and authority to consider matters regarding
sustainability and Corporate Citizenship

Executive Sponsor• General oversight responsibility with respect tomatters of sustainability and Corporate Citizenship

Executive Vice
President, Chief
Legal Officer andCorporate Development
Corporate
Citizenship Team• Stays informed of ESG trends, risks, and opportunities• Recommends on strategy and significant issues
to Executive Leadership Team• Responsible for reviewing and approving
the OpenText Corporate Citizenship Report• Leads development and implementationof Corporate Citizenship strategy• Measures program progress• Produces Corporate Citizenship reportingand oversees communications

Corporate CitizenshipSteering Committee• Operationalizes Corporate Citizenship strategy
at the business unit level• Identifies Corporate Citizenship opportunities
in the business• Comprised of cross-functional senior leaders fromacross the business who meet on a quarterly basis

Gordon A. Davies
Executive Vice President,
Chief Legal Officer
and Corporate Development

Julie Millard
Vice President,
Corporate CitizenshipWhat we value > Stakeholders

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Stakeholders

Understanding and addressing
expectations of our stakeholders
is an integral part of our approachto corporate citizenship. Feedback
and insight have always been
fundamental to building successful
relationships based on trust. We
seek to establish relationships thatbuild trust and mutual respect andsupport our efforts to createshared value.
As we continue to evolve our corporate citizenship program,we will advance our level of engagement with key internaland external stakeholders on corporate citizenship related
issues. Whether it is through meetings, surveys, industry
presentations, digital events or other interactive initiatives,
we actively gather feedback and collaborate with internal andexternal audiences. By listening to all our stakeholders, weare better equipped to meet or exceed expectations, which
fuels our growth.

10

Stakeholder

How we engage

Employees• Biannual global employee pulse survey• Regular team meetings and 1:1s
• Career Days
• Quarterly live-streamed Q&A with CEO & CTO

Customers• Annual engagement conference• Innovation labs
• Product advisory councils and forums• Customer meetings with Executives• Monthly e-newsletter, alerts, and advisories• Relationship survey - net promoter score program

Channel Partners• Enablement sessions• Annual engagement conference• Biannual progress touchpoints• Quarterly e-newsletters and surveys

Investors• Strong commitment to regular, transparent and active
communication with shareholders• Regular meetings between members of management
and shareholders, including large institutional
shareholders• Regular quarterly earnings conference calls that any
shareholder may access and which are available on
the Company website• Annual investor days
• Annual Meeting of Shareholders• Investor Relations website• Annual Report and Management Information Circular

Communities• Site Leaders empowered to engage and understandthe needs of the local community• Ongoing dialogue with local charities to ensure impact• Corporate Citizenship Champions drive volunteer
and fundraising initiatives

Suppliers• Dialogue promoting fair agreements• Best practice engagement supporting supply
chain efficacy

Industry Analysts• Annual summit event to educate on product strategy• 1:1 meetings with Executives• Meetings, inquiry calls, surveys, briefings

What we value > External partnerships and commitments

Introduction• About this report• About OpenText• CEO message

What we value• Our approach

11

External partnerships and commitments

Tackling the world’s sustainability challenges requires collaboration across companies,
sectors and borders. OpenText has joined various industry initiatives to help accelerate
progress and impact.

• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

UN Global Compact
OpenText signed on to the
Global Compact Network Canada
as a Participant in November 2018
to demonstrate our commitment
to sustainability and the UNGC’s
Ten Principles.
The 17 Sustainable Development Goals

EcoVadis

EcoVadis is a trusted third-party
provider of business Corporate Social
Responsibility (CSR) ratings and many of
our customers use EcoVadis to assess
their suppliers. OpenText currently has
a bronze rating and is above industry
average in all four scoring categories.

(SDGs) set by the United Nations are auniversal call for action to end poverty,

Catalyst

OpenText is a global supporter ofCatalyst, an organization whose mission
is to accelerate progress for women
through workplace inclusion. Catalyst is a
global non-profit partnering with leading
companies to build workplaces thatwork for women by providing pioneeringresearch, practical tools, and solutions toremove barriers and drive change.

protect the planet and ensure that all
people are able to enjoy peace andprosperity. We are starting to think about
how innovative technologies can disrupt

climate change and how using technology
for good can help accelerate progress on

all of the Sustainable Development Goals.

30% Club

CEO Mark J. Barrenechea was appointed
to the 30% Club Advisory Committee.
The 30% Club Canada enlists board
chairs and CEOs to work towards
achieving better gender balance atthe board and senior managementlevels. The goal is for 30% of board seats
and executive roles to be held by
women by 2022.

DISCLOSURE INSIGHT ACTION

CDP

OpenText reports annually to the CDP.
CDP Global is an international nonprofit organization which runs the global
environmental disclosure system. Our
CDP submission describes how OpenText
manages the risks and opportunities
presented by climate change and our
key environmental impacts.

How we manage

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

How we manage

We commit to doing business responsibly and taking strategic actions to advancesocietal goals.

12How we manage > Business conduct

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

13

Business conduct

Our business is built on the foundation of trust. To maintain our company’s position
as a market leader, it is crucial for us to earn the trust of our customers, employees,
investors, suppliers and the communities in which we operate. Gaining that trust
starts with conducting our business to high standards of ethics and integrity.
Doing what’s right

We are committed to conducting our business ethically and incompliance with the letter and spirit of all applicable laws andregulations. Our Code of Business Conduct and Ethics outlines
our expectations, and all employees, officers, directors, vendors,
contractors and partners are expected to comply with them.

We review the Code of Business Conduct and Ethics annually toensure that it remains robust and addresses evolving risks andcircumstances. Employees are also trained on the Code annually,
and must sign off that they understand and are compliant withthese organizational expectations. Other initiatives in support of our
ethics framework include risk assessments focusing on topics suchas fraud, corruption and tax evasion laws.
OpenText has implemented a number of programs and activities
to identify potential corruption and fraud. In 2018, our internal audit
team conducted both a country risk assessment and ananti-corruption audit, which resulted in improvements to our
Anti-Corruption Compliance Program in high-risk regions, including
increased resourcing, monitoring and training on corporate policies.
We have an active Whistleblower Policy and whistleblowing line,
and the policy and process are proactively communicated to
employees. The Whistleblowing Policy is committed to maintaining
a workplace in which employees, officers, and directors canraise concerns on a confidential basis, free from discrimination,
retaliation, or harassment, anonymously or otherwise.

Respect for human rights

Respect for human rights is embedded in our Code of BusinessConduct and Ethics and reflected in our labor policies which
address the fundamental conventions of the International Labour
Organization (ILO). Specific commitments include taking action
against human trafficking, child labor, and forced labor in ouroperations and supply chain. We also have a robust backgroundcheck policy and recruitment process to ensure that people
working for us are of legal age and have legal status.

In the workplace, OpenText is dedicated to creating an environment
where every employee is safe, treated with dignity and respect,
and afforded equal opportunities to succeed. Our annual Code ofBusiness Conduct and Ethics training covers human rights issues
and additional training is provided in specific regions or countries
where legally required. See our People section on pages 18 to 24,
to learn more about our labor practices.

We have an active Whistleblower
Policy and whistleblowing line,
and the policy and process areproactively communicatedto employees.

How we manage > Business conduct

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency

Ethical supply chain

We hold our suppliers to the same high standards to which we
hold ourselves. In keeping with our Supplier Code of Conduct,
we expect our suppliers to behave responsibly, ethicallyand sustainably.
Our expectations, which are outlined in The OpenText
Sustainable and Ethical Procurement Policy, also apply tosupplier environmental responsibility, integrity, and fair andhonest dealings.

Sustainable procurement is an area in which we are progressing.
We engage with our internal buying teams on social andenvironmental issues within our supply chain.

Diverse suppliers have the opportunity to participate in providing
products or services to our company. We purchase products
and services from minority-owned, women-owned, veteran andservice disabled veteran-owned and small business companies.

• Our people• Community• Environment• Awards

Appendix

Related OpenText Policies

Code of Business Conduct and Ethics
Supplier Code of Conduct

Sustainable and Ethical Procurement Policy
Whistleblower Policy

Employment Equity and Diversity Policy

Workplace Harassment and Discrimination Policy

14
OpenText products digitize the supply chain

Visibility and transparency, from organizations’ partners andsuppliers, are important to develop a trusted network. To achieve
supply chain visibility, and to set the foundation for collaboration
between supply chain partners, it is essential for the supply chain
to be digitized. OpenText Business Network helps companies
digitize their supply chain-related information flows, and we
also help companies establish a centralized repository or
directory of partners/suppliers and any associated information
relating to their ethical and sustainable practices. We help ourcustomers access supplier information, including provenance ofmaterials, environmental performance, and the ability to share
this information with their own customers to ensure a level ofaccountability.

How we manage > Data privacy, information security, and cyber resiliency

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Data privacy, information security,and cyber resiliency

15

Data is at the center of everything we do, and one of our top priorities is to protect
it. Our customers count on us to be in front of, and actively managing, all information
security and data privacy risks—our business depends on it.
Upholding best practice

OpenText has long maintained industry best practices forincorporating data protection and privacy into our day-to-day
activities as defined by our ISO 27001:2013 global Information
Security Management System. We also help customers implement
OpenText solutions to build strong programs of their own.

We have a dedicated team of security professionals. The Vice
President, Information Security, Compliance and Chief Information
Security Officer oversees the company’s information security
program. The Vice President, Data Privacy and Compliance is the
OpenText Chief Data Privacy Officer, appointed to oversee our
privacy program. We have also appointed a Data Protection Officer
and a Global Privacy & Compliance Office to manage and oversee
data requests.
We have implemented a range of technical and organizational
measures to ensure the availability, integrity and confidentialityof data. All OpenText employees complete mandatory security
awareness and privacy training upon joining the company andannually thereafter, or as required by law or to meet customerrequired compliance obligations.

How we manage > Data privacy, information security, and cyber resiliency

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Privacy as a fundamental right

OpenText is fully committed to protecting the personal informationof customers, employees, channel partners, suppliers and otherstakeholders. We have initiated a variety of methods and controls
to ensure we know what data we are collecting and processing,
and we protect that data appropriately.
We maintain one global privacy management program and control
framework which meets the most stringent requirements in theworld as applicable to our company and our industry, including
the General Data Protection Regulation (GDPR). As mandated bydata protection legislation, all processing activities are recorded
and risk assessments are performed for all high-risk activities. For
more information on our commitment to GDPR, visit: https://www.
opentext.com/about/copyright-information/gdpr-commitment.

The OpenText Privacy Policy applies to

OpenText Corporation and all its global
subsidiaries. Information about ourcommitment to human privacy rights
is available on the OpenText website:
https://www.opentext.com/about/copyright-information/site-privacy

16

Cyber resiliency

Digital transformation has changed the world, spurring the riseof new technologies, new cultural paradigms and new businessmodels. In this information age, data is constantly flowing into andout of the enterprise from every imaginable source. Endpoints are
multiplying. Employees are working on-site, at home and in thecoffee shop. Supply chains are global. Everything is connected.
As the world is becoming increasingly connected, cyberattacks
are becoming more dynamic, difficult to predict, and on therise. In the face of rising cyber risks, our customers depend on
us to continuously deliver the intended operational outcomes.
We provide a full range of cyber resilience solutions to keep ourcustomers secure and their data protected. This is our number
one priority so they can focus on serving their users, employees,
and investors, regardless of the cyber challenges they may face.

How we manage > Data privacy, information security, and cyber resiliency

17

Introduction

Information Security• About OpenText

The OpenText Information Security Risk Management
Methodology is part of the company’s overall risk management
strategy. It supports our ISO 27001:2013 Information Security
Management System (ISMS) and other compliance requirements.
The information security risk strategy applies to both corporate
and commercial data. As well, information security risk must be
applied and evaluated when OpenText data assets are hosted
or transacted by a third party.

• Ensuring that the resources needed for the information security
management system are available

How we manage

1. Define information security policy• Business conduct

2. Identify primary and secondary data assets• Promoting continual improvement•D ata privacy,
information security,and cyber resiliency

3. Select security controls

4. Implement security controls• About this report• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments• Our people• Community• Environment• Awards

Appendix

Management approach, methodology, and certifications

The risk framework and methodology follow these steps:

5. A
 ssess the effectiveness of security controls(based on threats/vulnerabilities)

6. Determine risk treatment/complete risk acceptance as required
7. Implement risk treatment and reassess as required

8. Monitor security controls for changes that would change
risk exposure

The OpenText Information Security Management System (ISMS)
executive steering committee is composed of the OpenText CEO& CTO, Chief Information Officer, and Chief Information Security
Officer. They, in turn, report on information security matters to theBoard of Directors and/or the Audit Committee of the Board on
a quarterly basis, including in relation to cybersecurity strategy,
current risks, and any current cybersecurity issues.
On an ongoing basis, senior management demonstrates
leadership and commitment with respect to the information
security management system by:• Follow-up actions from previous management reviews• Ensuring the integration of the information security management
system requirements into the organization’s processes• Communicating the importance of effective information security
management and of conforming to the information security
management system requirements• Ensuring that the information security management systemachieves its intended outcome(s)• Directing and supporting persons to contribute to theeffectiveness of the information security management system• Supporting other relevant management roles to demonstrate
their leadership as it applies to their areas of responsibility

OpenText’s Information Security program is based on ISO 27001
and NIST standards. OpenText is ISO 27001 certified for particularcommercial services and platforms. OpenText has detailed technicaland organizational security measures in place which are used in theprovision of services.
Incident management

We have sophisticated incident response processes in place,which are tested annually including through consultation withthird parties to help ensure industry best practices. The incident
management process is fully measured and documented.
Employee training and awarenessInternally, OpenText runs a continuous cybersecurity awarenesscampaign with employees. Employee training and awareness isdisseminated through emails, videos, posters, and internal social
media platforms. Training is mandatory, and employee accounts
are disabled if training is not completed. All contractors withaccess to our data must also complete the training. The OpenText
global information security team also routinely runs mock exercises
to further pressure-test internal awareness and adherence.

How we manage > Our people

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix18

Our people

We believe in hiring and developing the best talent because we know that having theright people—and helping them realize their full potential—drives innovation andcontinued growth and success.
Diversity and inclusion

With over 14,000 employees spread across 35 countries, working
across teams and cultures to innovate and deliver solutions to ourclients, is part of who we are. Our culture is embraced in the day
to-day and reinforced through the design of our talent programs.
From flexibility in how we work to a commitment to ensuring
fairness in our recruiting and development processes, our goal isto harness the power of diversity.

Our Employment Equity and Diversity Policy provides direction on
maintaining a working environment that is inclusive of everyone,
regardless of culture, national origin, race, color, gender, gender
identification, sexual orientation, family status, age, veteran status,
disability, religion, or other basis protected by applicable laws. We
believe that a diverse workforce betters our ability to innovate.
Also, our Accommodation Policy ensures that employees witha need for accommodation are recognized, and barriers to theirperformance are removed wherever possible.

value diversity of opinion and respect differences. The answers
to these questions were among the highest scoring items on ourlast survey.

We also recognize the importance of increasing female
representation in the technology industry, and created the
Women in Technology (WIT) program to advance gender equality.
Each year, we send delegates to the Grace Hopper Celebration,
the world’s largest gathering of women in technology. The women
we send are trailblazers at OpenText, inspiring and emerging
leaders who will drive change in our company and beyond.

We strive to present diverse slates of candidates for all our roles
and mandate it for our senior leader positions. A key benefit ofembracing a more flexible and remote return-to-work, as a resultof COVID-19, is the opportunity to access a broader and deeper
talent pool.
Twice per year, we reach out to employees through a global
opinion pulse survey to find out how we are doing on a range of
topics, from articulating the company vision to supporting theircareer development. We include questions about how well we

2019 OpenText Grace Hopper Delegation India

How we manage > Our people

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What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency

Achieving a more balanced proportion of men and womenin our workforce reflects our fundamental belief that
inclusion and diversity leads to more innovation and betterbusiness outcomes. With 29% female representationin our global workforce, OpenText is comparable to thetech industry’s largest companies. Across our largest
global centers, we have a 46% female representationin Waterloo, 34% in Reading (UK), 42% in Makati City
(Philippines) and 25% in India. There are currently three
women on the Board which represents approximately 27%of the current Board, and 33% of the current independent
Board members. OpenText has 26% women on the seniorleadership team (SLT), while approximately 25% of global
leaders, manager or above roles, are held by women.

29%
Women inthe workforce• Our people• Community• Environment• Awards

19

33%

Women as independent
Board members

25%
Women inmanagement
roles

Appendix

Action for underrepresented minorities
We are a global organization interested in global advancement andsustained change for all marginalized communities (Black, Indigenous, People of Color, LGBTQ+, and others). Making progress for theBlack Community, and other underrepresented minorities, is making
progress for all. We are taking important steps to benchmark ourselves against our industry and communities, and to actively listen to
our employees through a series of CEO Townhalls and other forums.

As of the writing of this report, we have begun to form an action plan
to deliver long term change and advancement:• Awareness and education• Recruiting and hiring• Career advancement and development• Mentorship• Internal and external engagement• Transparency and accountability

We are committed to progress, and to creating a more just world foreveryone.
Responsive and responsible leadership

Engaged managers and leadership make OpenText a great place
to work. That leadership is reflected in our open-door policy—withleaders at all levels being readily accessible to employees. We
expect our leaders to set the tone at the top as role models for ourvalues and overarching people promise: do the right things, theright way, together.

Our focus is on creating tools to support managers’ success inbringing our values to life. In FY19, a new Management Training
Program was launched to develop our leaders’ abilities to coachemployees, manage their teams for maximum effectiveness,and deliver on company priorities. The program is required for all
people-leaders at all levels in the organization including those whoare newly hired, recently promoted, or who have joined OpenText
through an acquisition.
Program content includes:• Interviewing and talent selection• Diversity and inclusion• Compensation planning• Performance management• Employee career development planning• Creating a culture of recognition

How we manage > Our people

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Continuous learning

Employees join OpenText for continuous learning, experienceand credentials that shape their impact on our industry. Chart Your
Course is our commitment to current and prospective employees
to provide them with opportunities to explore, learn and chart
exciting career paths. To support a culture of continuous learningand development across our global organization, OpenText offers
an annual education reimbursement program which is available
to all employees, including part-time workers. This program isrenewable each fiscal year. We provide up to $3,000 per employee
in Canada and the United States, adjusted in other countries
based on cost of living. This program aligns to our commitment tointernal development and mobility across all of our geographies,
as we provide equal opportunity to this benefit, regardless ofrole, function or location. We have designed the education
reimbursement program to ensure that it will meet the needs ofall personalized development goals. We do this by supportinga vast range of programs from technical to business skills. Past
recipients of this program have leveraged this support to obtain
their MBA, then have gone on to be promoted to our Senior
Leadership Team.

20

To inspire young women to pursue careers in
STEM (science, technology, engineering andmathematics) fields, OpenText sponsored theNortheast Collegiate Cyber Defense Competition(NECCDC) in March 2019. Our offices around theworld also hosted Hour of Code events, whichteach coding basics through fun and interactive
computer games designed to stimulate earlyinterest in STEM fields. Last year, we reachedmore than 400 children through events at
our Gaithersburg (U.S.), Waterloo (Canada),
Grasbrunn (Germany), Reading (U.K.), São Paulo(Brazil), and Hyderabad (India) offices.

We also offer programs designed to enhance the way we develop
strong managers and leaders and a great place to work where
quality relationships are built, team members are inspired to
excel, and outstanding business results are achieved.

This past year we held OpenText Career Days around the globe.
The goals of these events were to spark local networking, increase
visibility to the tools and resources available to support employees
in their career planning, and ignite career path conversations.
Leader Q&A panels were held to showcase personal career
experiences, a career expo was delivered where employees could
visit functional booths to learn more about the various roles in thecompany, and leader sessions were held for managers to explore
how to support employee career development.

OpenText offices around the world celebrate Hour of Code with families.

How we manage > Our people

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

21

Our benefits

Across the company, we offer a wide variety of group benefits including medical,
life and disability benefits, which are designed to protect employees and theirdependents against financial hardship due to illness or injury. We also have regional
Employee Assistance Programs in many countries which provide 24/7 confidential
counselling, support and access to resources for employees and their families.
Benefit programs are customized to support employees and their families based on the market practices in the country of employment.
Our benefits include, but are not limited to:• Medical, dental and vision coverage• Global employee assistance program• Fitness and wellness reimbursement• Out of country emergency
medical expenses• Referral bonus programs• Childcare assistance programs• Education and professional
membership assistance• Employee stock purchase plan
• Accidental death anddismemberment benefits• Patent incentive program• Transportation benefits• Group retirement savings plan
• Pension contributions• Home and auto insurance
discounts• Life insurance• Short and long-term
disability benefits• Flexible spending plans• Lunch vouchers• 3 paid volunteer days per year

We build programs through an inclusion and diversity lens. We design our programs and challenge our benefits vendors to insure all family
types and offer coverage for same sex partners. Our time-off policies recognize that employees can only bring their best selves to work when
they take the time they need. We remind our employees to take their vacation time, to recharge and re-energize. And we ensure our time-off
policies provide flexible time off for religious observation and volunteer activities.
As we look to the future, we know how critical issues related to well-being, including mental health, will continue to be for our industry
and our communities. We want to ensure that employee wellness is a top priority and that our plans help make life a little easier and helpbalance work and personal life so our employees can focus on what’s important. We plan to continue to evolve our benefits programs toaddress these needs.

How we manage > Our people

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

22

Rewards and recognition
Our variable compensation programs are tied to quantitative
metrics and deliberately avoid individual discretion. As we foster aculture of recognition, we ensure there are mechanisms to shine aclear spotlight on who is recognized and why. We offer recognition
for service milestones as well as quarterly CEO excellence awards
and a patent incentive program.

Our employee recognition program is an important part of ourbroader OpenText Voyager initiative. It encourages employees to
explore and develop their careers, chart their course for success,and to do the right things the right way—together. Built into the
Voyager program is the opportunity to celebrate employees whomodel our values. There are multiple levels of engagement where
employees, managers and directors can nominate each other forgoing the extra mile. Employees can be recognized on a range oflevels from having a “let’s make it happen” attitude to delivering on
project results or making a lasting impact on the company. Points
can be earned by employees to put towards something meaningful
to them.
In addition to recognition, compensation plays an important role inachieving short and long-term business objectives that ultimately
drives business success in alignment with long-term shareholder
goals. A market-anchored compensation system provides aninnovative and proactive approach that offers flexibility in review of
employees’ compensation, relative to external labour markets andin response to market pay changes.

Our compensation philosophy is based on a set of principles:• Aligned with business strategy• Affected by business and Individual performance levels• Reflects market conditions/changes to ensure competitiveness• Reflects internal pay equity for similar roles• Built on disclosure so employees understand• Ability to grant compensation adjustments can be limited byeconomic conditions

The OpenText Employee Stock Purchase Plan is a program thatallows all eligible employees to purchase OpenText shares at a 15%
discount, with 4 enrollment periods every year. This benefit, as partof employees’ total reward package, provides the opportunity for
employees to strengthen their ownership in the company and enjoy
the benefits of share price appreciation.
In response to the unprecedented impact of the COVID-19 crisis,
we established the OpenText Employee Relief Fund to support
employees in the event of financial hardship incurred as a result of
the pandemic. We recognize that working together and supporting
each other will make us stronger.

How we manage > Our people

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Voyager

Our extended OpenText Voyager community of practitioners are dedicated toInformation Management. Our customers, partners, and developers can becomea part of our Voyager program, an accessible learning program, that leads not only
to career-advancing certifications but inspires Technology for Good initiatives tostrengthen our world.
OpenText Voyager is a program thatstrengthens our ecosystem and offers aclear path to delivering incredible customer
experiences through events, learning
modules, forums, and certifications.

Connecting a community of customer
experts, employees, and developers is an
important way we are charting the course
for the next generation of OpenText. Our
growing team of Voyagers are redefining themarket and mapping the future of enterprisesoftware. The Voyager program seeks to build
a community and network through customer
success programs, free training and support,
market recognized certifications, and accessto OpenText executives.
An OpenText Voyager is an explorer, a seeker,
a person with endless curiosity. They areinnovators, lifelong learners, and leaders
who create paths for others. In this age of
information disruption, engaging with our
Voyager ecosystem is another way we aspire
to unlock the potential of technology for thegreater good.

23

How we manage > Our people

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Health and safety

OpenText is committed to providing a safe and healthy working
environment for all employees and contractors. Our Occupational
Health and Safety Policy ensures that employees are provided
with a safe and healthy work environment. We make every effort
to ensure the health and safety of our employees by protecting
them from injury and occupational disease. Safety is an integral andinseparable part of our business operations, and as such, continuous
awareness, prevention, risk reduction and improvement are actively
promoted and encouraged.

There are benefits to supporting the health and wellness of employees.
OpenText recognizes this by providing a work environment that
supports employee health and well-being. Employees are empowered
to take control over their well-being by becoming actively involved in
improving their personal health. We encourage and support wellness /health / fitness programs and provide financial support towards
fitness participation.
OpenText provides dependable working conditions for all employees
and has adopted a “zero tolerance” position on workplace violence.
All acts of or threats of physical violence, including intimidation,harassment, and/or coercion between employees in the workplace
will not be tolerated and are subject to full investigation andappropriate response, including termination.

24

Business continuity
OpenText engages in business continuity planning to prepare
for, prevent, and recover from potential threats to our company.
Through our Business Continuity program, we have developed aplan to ensure our ability to meet the following goals:
1. Ensuring the safety and well-being of employees

2. Reducing operational downtime during an incident
3. Prioritizing function recovery order withinpredefined timeframes

4. M anaging and facilitating resource allocation before, during
and after an incident/event
5. M inimizing financial, operational, employee, reputational,
legal and contractual impacts
6. Delivering organizational resiliency

OpenText has established a Business Continuity Committee tosupport our goals and to ensure the sustained advancement ofbusiness continuity management and program oversight. Local
offices have a representative on the Core Emergency Response
Team who is responsible to provide localized knowledge of theemployees, facility and events at their location.

Our program and plans follow an all hazards approach which focuseson identifying single-point failures and the resources required toensure continued operations, regardless of the incident or event.
This enables OpenText to maintain operations during various events.
Project Shield was created as a specific business continuity plan
to respond to the employee, customer, facility, and technology
challenges related to COVID-19. This plan addressed daily
situational awareness, HR case management, global and local
team communications, customer continuity inquiries, physicalsecurity of facilities, and VPN coverage for telework.

How we manage > Community

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

25

Community

Community involvement promotes a culture of caring and citizenship that fosters
trust, improves our high-performance work environment, and strengthens thecities and neighborhoods in which we work. When communities thrive, customers,
businesses and citizens do as well.
Strengthening communities

Being a good corporate citizen and investing in the communities
we serve is an important part of the way we do business.
Our charitable support activities include:• C orporate Matching—OpenText matches employee donations
to select community campaigns

Global disaster relief—We give to organizations such as the Red
Cross to help them save lives and lessen the devastating impact forpeople affected by disasters.
An outline of our corporate giving eligibility criteria can be foundonline here.

• D isaster Relief—We take action when natural disasters impact
locations where our employees work and live• C ommunity Partnerships + Sponsorships—We support
community projects that advance our citizenship efforts• V olunteering—We provide employees with three paid days off
per year to make an impact in their community
We currently focus our giving in three areas:

Education and innovation for global change—Innovation is core to
our business success and central to the advancement of people andtheir communities. We foster education and innovation, and strive topromote the transformative power of technology.
Children and family—We support community programs that
promote the health and welfare of children and families, including
those that provide a safe haven and nurturing environment.
OpenText also supports research to find a cure for cancer and othercatastrophic illnesses.

Team OpenText in Philippines supporting the Red Cross Taal Volcano
Relief efforts

How we manage > Community

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

26

Giving and volunteering

Incredible engagement in charitable initiatives happens across OpenText, aroundthe world. In addition to global disaster relief efforts at the corporate level, ourregional sites are empowered to support initiatives that are important to them,in their local communities.
OpenText supports many local employee-led efforts as well. Here are some highlights of the activities they are involved in.
Global COVID-19 relief efforts—The unprecedented situation
caused by COVID-19 inspired OpenText to launch a global
campaign called 100 Acts of Kindness. It involved supporting
causes focused on rebuilding resilient communities and families.
OpenText would match donations made by employees up to$1 million, for a $2 million combined contribution by the company
and employees. OpenText sites chose causes they felt weremost important to their community, with a focus on COVID-19
emergency response, foodbanks, and children and family services.
The employee response was tremendous and people gave withcompassion and generosity.

Manila, Philippines—We hosted quarterly blood donation drives
and supported several local organizations with donations suchas toys and books. During the Taal volcano eruption, employees
pulled together by donating hygiene kits, blankets, and cash for
those in need. OpenText also made a contribution to the Red Cross
to help provide relief.

North America—We raised $57,000, in fiscal year 2019, including
corporate and employee donations, for The Leukemia & Lymphoma
Society in Canada and the U.S.. Employees in San Mateo, Waterloo,
Toronto, Richmond Hill, Gaithersburg, and Montreal also
participated in local Light the Night walks.

Reading and London, UK—Our offices take part in Red Trouser
Day in support of the Royal Marsden Cancer Charity, which raises
awareness and funds for bowel cancer research. They also
fundraised for Sadaka, Macmillan Cancer Support, Me2 Club,and Passage 2000 to help vulnerable groups. .

Australia—In response to the devastation caused by the wildfires,
OpenText launched an Australia Wildfire Relief campaign inpartnership with the Canadian and Australian Red Cross. We raisedover $63,000 through corporate and employee donations which
helped to support relief efforts on the ground to deliver food andwater, arrange emergency accommodation and help locate missing
loved ones

Cork, Ireland—Employees raised funds throughout the year for
Feed Cork and Irish Guide Dogs for the Blind.

Waterloo, Canada—Employees volunteered and raised over
$23,000 for Habitat for Humanity and Waterloo Wayside Center,
which provides safe places and free opportunities to shareand connect.

Hyderabad and Bengaluru, India—Colleagues participate inseveral local community activities, including mobile healthcare,
supporting schools for the underprivileged and student mentoring,and tree planting.

How we manage > Community

27

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Team OpenText in San Mateo tree planting and doing a beach clean-up.

Sao Paulo, Brazil—We made a donation to FUMCAD, theMunicipal Fund for Children and Adolescents. Our team visitsgroup homes, nursing homes and orphanages to spend time withresidents and donate food and clothing.
Grasbrunn, Germany—Employees donated to a local orphanageand provided them with furniture and supplies.
Tinton Falls, New Jersey—Employees supported many local
causes including a food bank, beach clean-up, Blessing Bag
Brigade, healthcare organizations, and Toys for Tots.

Brook Park, Ohio—Local fundraising campaigns included Toys
for Tots and the Salvation Army.
San Mateo, California—Our team did a Pacifica Beach clean-up
and also enjoyed boxing classes led by an OpenText employee
where all class fees went to a local charity.
In addition to supporting charitable causes, we encourage our
employees to become active members in our communities
through volunteering. Every employee is supported with three
workdays to make an impact where and how they choose.

How we manage > Environment

Introduction• About this report• About OpenText

Environment• Stakeholders

Addressing climate change is a global challenge that’s becoming increasingly
urgent, public and connected. As a tech industry leader, OpenText has both an
obligation and an opportunity to take action that will improve the well-being of
our customers, our planet and our society as a whole.

•E xternal partnerships
and commitments

Reducing our footprint• CEO message

What we value• Our approach

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

We are committed to mitigating the adverse environmental impactsof our business activities, which at a minimum means meeting allenvironmental laws, regulations and standards that apply to us.
As a signatory to the United Nations Global Compact, we havealso pledged to uphold certain environmental principles, which
include undertaking initiatives that promote greater environmental
responsibility, and encouraging the development and diffusion ofenvironmentally friendly technologies.
Our Environmental Policy articulates our commitment tomeasuring and managing our environmental impact. We integrate
the consideration of environmental concerns and impacts into
our decision making and activities. We promote sustainableconsumption by developing and promoting environmentally-soundtechnology to support our customers’ digital transformations. We
are committed to the ongoing development and management ofcompany-wide environmental initiatives.

28

How we manage > Environment

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Key activities include the following:

Energy management—In addition to upgrading lighting and building
management systems at our owned facilities, we collaborate withlandlords and other partners on environmental projects in leased
spaces. This includes, for example, installing solar panels in India
and replacing fluorescent lighting with energy-efficient LED lighting.
Energy-efficient servers are used in our company-owned andoperated data centers, and we are constantly investing in moreenergy-efficient, high-density equipment. We are also beginning tomonitor our co-location vendors’ energy efficiency and renewableenergy usage.
Data life cycle management practices include standardizing times
for data retention to improve data storage efficiency and minimize
the servers required. At our data centers in Grasbrunn (Germany),
Hyderabad (India), Helsinki (Finland), Montreal (Canada), Waterloo(Canada), and Brook Park (U.S.), we’ve deployed cold and hot aisle
containment systems to reduce power consumption. We alsoprioritize decommissioning end-of-life systems that use outdated,inefficient technologies that consume more energy.
Real estate—We consider green attributes when leasing orpurchasing property and selecting co-located data centers.
Our use of sophisticated space management tools enables us tomaximize space utilization and, where possible, defer expansions.

29
Waste reduction—We have implemented programs across ourglobal offices to recycle paper, printer cartridges, batteries, plastics
and metals. E-waste programs in all major offices ensure that retired
computing assets do not go to landfill. In addition, we provide
reusable glasses and mugs in our offices and have begun a global
initiative of replacing plastic cutlery with reusable cutlery in allserveries. Waste audits are conducted at select sites.
Water—Water filtration systems have been installed in our offices
and we have discontinued providing bottled water for employees.
In our international offices, in water-stressed regions, we’ve
implemented water conservation awareness programs offered by
Greenpeace.

Employee education and engagement—Employees areencouraged to take action on their own to help protect theenvironment. For example, during Earth Week, they are challenged to
do one thing for the environment and post and share achievementson our internal social network. This year we celebrated Earth Day
by encouraging at-home and online activities to support social
distancing and still recognize the challenges of climate change.

As a result of COVID-19, OpenText has adopted a hybrid return
to work strategy and consolidated certain real estate facilities tostreamline operations and accelerate work from home initiatives
that reduce our overall global footprint.

Travel—OpenText technology enables collaboration acrossthe globe, thereby reducing the need for business travel. We
have more than 50 full-fledged video conferencing rooms in our
offices around the world. Our employees also have access toelectric vehicle charging stations and shuttle services between
our offices. At our Waterloo headquarters, our partnership with
TravelWise provides travel services for individuals wanting torideshare to work, discount bus fares, and emergency rides home.

OpenText employees recognize and celebrate Earth Day annually.

How we manage > Environment

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage

Enabling customers

By enabling our customers’ digital transformations, OpenText also
helps them reduce their environmental impacts.
We are focused on accelerating the growth of our cloud services,
scaling up to meet customer demands and helping them ease
their IT burden. Our information management products support
climate solutions by virtualizing servers and condensing storage
requirements. In addition, we offer:• C ollaboration tools and shared content repositories, which allow
geographically dispersed teams to work together in electronic
workspaces, reducing or eliminating the need for travel.

• Business conduct•D ata privacy,
information security,and cyber resiliency

Customer Story• Our people• Community• Environment• Awards

Appendix30

Agility moves goods that underpin
global commerce. Its services include
freight and shipping via land, air andsea for more than 60,000 customers in
100 countries. Agility speeds shipment
updates and payments, increases
customer satisfaction, and enhances
sustainability with integrated information
management supported by OpenText.
Read the full customer success story.

• S olutions for automating paper-based processes using
workflows, which greatly reduces cost as well as paper waste
in the enterprise.
• R ecords management, which ensures records are disposedof when policy dictates and not retained forever.

• Imaging solutions that convert paper documents to electronic,
thereby reducing real estate for paper storage andenergy expenditure.
• S ecure file sharing tools such as managed file transfer andelectronic fax, which eliminate the need to ship documents.
• Email management technology that allows for lifecycle
management of emails without the need to print and filethese records.

“When an organization
is able to track everythingfrom beginning to the end,
then they have muchbetter control over how
they can contribute backto improving sustainability,
to reducing carbon
emissions.”
Deepak Sharma
Global IT Director,
Business Solutions & Support, Agility

How we manage > Environment

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community

31

Minimizing our Environmental Impact
Measuring the environmental impact of our operations helps us to identify the most critical areas of our operation to focus on.
We have quantified the environmental impact of our operations by measuring energy consumption and greenhouse gas emissions.
We are continually working to enhance our data collection processes using best practice standards and systems to improve theaccuracy, consistency, and comprehensiveness of our data so we can focus on the areas of our operations where we believe we
can initiate the most positive change.

Energy consumption and greenhouse gas emissions on an absolute and intensity basis

Energy Consumption (MWh)1

Absolute Scope 1 emissions (tonnes CO2e)2Absolute Scope 2 emissions (tonnes CO2e)3Total Scope 1 & 2 emissions (tonnes CO2e)

FY19560,715
2,345

24,067

Location-based

26,411

Location-based• Environment• Awards

AppendixAbsolute Scope 3 emissions (tonnes CO2e)4Emissions Intensity (Scope 1 & 2 tonnes CO2e per revenue
in million USD - Location-based)

7,078

FY206

65,5272,590

20,048Location-based

17,791Market-based

22,638Location-based

20,381Market-based

12,481

11.97

7.28

1 Energy consumption includes electricity, natural gas, diesel fuel and fuel from fleet vehicles

2 Scope 1: emissions from direct onsite sources (natural gas, diesel fuel and fuel from fleet vehicles)

3 Scope 2: emissions from purchased energy/utilities (electricity from office facilities and corporate data centers)
4 Scope 3: indirect emissions from supply chain or services (scope 3 detail below)

5 F Y19 energy consumption and emissions were calculated using data from 72.5% of global facilities’ square footage, in addition to 13 core colocation partners. FY19 Scope 3 emissions included:
employee travel data where available (air and train travel, hotels, rental cars), interoffice shuttles, and taxis (India only). Emissions intensity was extrapolated to represent 100% of facilities.

6 F Y20 emissions were calculated using data from 81.6% of global facilities’ square footage and the remaining facilities were estimated to represent 100%. FY20 Scope 3 emissions included: employee
travel data where available (airline flights, train rides, hotels, rental cars), interoffice shuttles, and taxis (India only), colocation data centers representing 70% of rack space, gas cards for employee
vehicles and courier data.

I n certain cases where data was unavailable, estimations were made based on accepted industry standards. We improved our methodology in FY20 and moved emissions from colocation data centersand gas cards for employee vehicles to scope 3.
We used ISO 14064-1 and The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition) to collect data and calculate our emissions.

How we manage > Environment

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

Energy conservation in action• At our Waterloo data center, we installed a chilled watercoolingsystem that uses outside ambient air for cooling for half the year,
saving about 40% of the energy needed to cool the data center.
This closed-loop system also saves on water consumption
compared to evaporative cooling systems.
• Virtual servers comprise 80% of the servers deployed acrossall environments and are the baseline used wherever possible
to minimize energy consumption globally.
• E ach year, our Brook Park data center in Ohio shuts down all
unnecessary power on select days as part of a loadshedding
initiative with local energy providers during peak periods.

• C old/hot aisle containment systems in OpenText data centershelp conserve energy and lower cooling costs by managing air
flow. Server racks are configured so that all heat is transmitted
into an aisle towards the back of the units and then containedby screens. The system distributes cold and hot air in a moreenergy-efficient way and reduces air conditioning requirementsby 10 to 20%.

32
Environmental Goals

In order to minimize our environmental impact we are seeking
a deeper understanding of our energy consumption, waste
diversion, and our greenhouse gas (GHG) emissions. We have set
short-term environmental goals relative to these efforts. As wemove forward and continue our efforts to measure and manage
these environmental impacts, we expect to explore and evaluate
new solutions for our operations.

Energy goal

OpenText plans to reduce its energy
consumption per dollar revenue by
5% by June 30, 2023.

Waste goal

OpenText plans to work toward
a goal of 65% diversion rate inour regional headquarters by
June 30, 2023.

Carbon goal

OpenText plans to reduce its
greenhouse gas emissions
per dollar revenue by 5% byJune 30, 2023.

How we manage > Awards

Introduction• About this report• About OpenText• CEO message

What we value• Our approach

33

AwardsWe are proud to be recognized for our ability to excel in all facets of our business fromproduct innovation, to employer best practice, to industry partnerships and worldwide
communications. Our commitment to excellence is engrained in what we do.

• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

2019
SUPPLY CHAIN

12 th AnnualAppendix

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

Appendix

UN Global Compact Communication on Progress
June 2020
To our stakeholders:

I am pleased to confirm that OpenText reaffirms its support of the Ten Principles of the United Nations Global Compact.

How we manage

In this annual Communication on Progress, we demonstrate our commitment to continually improve the integration of the Global Compact
and its principles into our business strategy, culture and daily operations. We also commit to sharing this information with our stakeholders
using our primary channels of communication.

•D ata privacy,
information security,and cyber resiliency

Sincerely,• Business conduct• Our people• Community• Environment• Awards

AppendixMark J. Barrenechea
CEO and CTO

34

35

Appendix

Introduction• About this report• About OpenText• CEO message

What we value• Our approach

UN Global Compact Index
HUMAN RIGHTS

Principle 1: Businesses should supportand respect the protection of internationallyproclaimed human rights
Principle 2: Make sure that they are notcomplicit in human rights abuses• Stakeholders• Our people• Community• Environment• Awards

Appendix• Privacy Policy/Notice

Data privacy and security• Code of Business Conduct & Ethics• Accommodation Policy• Employment Equity and Diversity

Business conduct
People• Workplace Violence Prevention• Whistleblower Policy• OpenText Supplier Code of Conduct

How we manage•D ata privacy,
information security,and cyber resiliency

RELEVANT SECTIONS• Health and Safety Corporate Statement•E xternal partnerships
and commitments• Business conduct

POLICIESLABOUR

Principle 3: Businesses should upholdthe freedom of association and theeffective recognition of the right tocollective bargaining

Principle 4: Uphold the elimination of all
forms of forced and compulsory labor

Principle 5: Uphold the effective abolitionof child labor
Principle 6: Eliminate discrimination in
respect of employment and occupation

POLICIESRELEVANT SECTIONS• Compensation Philosophy (and Level
Guides & Role Codes)

People• Code of Business Conduct & Ethics• Employment Equity and Diversity Policy• Accommodation Policy• Workplace Harassment &Discrimination Policy• Background Checks Policy• Health and Safety Corporate Statement• Workplace Violence Prevention• Working Conditions Policies• OpenText Supplier Code of Conduct

Business conduct

36

Appendix

Introduction• About this report• About OpenText• CEO message

What we value• Our approach• Stakeholders•E xternal partnerships
and commitments

How we manage• Business conduct•D ata privacy,
information security,and cyber resiliency• Our people• Community• Environment• Awards

Appendix

ENVIRONMENT

Principle 7: Businesses should
support a precautionary approach toenvironmental challenges

POLICIESRELEVANT SECTIONS• Sustainable & Ethical Procurement Policy

Environment• Environmental Policy

Business conduct

Principle 8: Undertake initiatives to promote
greater environmental responsibility
Principle 9: Encourage the development
and diffusion of environmentally friendly
technologies
ANTI-CORRUPTION

Principle 10: Businesses should work
against all forms of corruption, including
extortion and bribery

POLICIES• Code of Business Conduct & Ethics• Anti-Corruption Policy• OpenText Supplier Code of Conduct• Gifts and Hospitality Policy• Insider Trading Policy• Global Travel and Expense Policy• Whistleblower Policy

RELEVANT SECTIONSBusiness conduct

Cautionary Note Regarding Forward-Looking Statements
This report may contain forward-looking statements. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, and created under the Securities Act of 1933, as amended (the Securities Act), and the Securities Exchange Act of 1934, as amended, the Securities Act (Ontario) and Canadiansecurities legislation in each of the provinces of Canada. All statements other than statements of historical facts are statements that could be deemed forward-looking statements. When
we use words such as “anticipates,” “expects,” “intends,” “plans,” “believes,” “seeks,” “estimates,” “may,” “could,” “would”, “will” and variations of these words or similar expressions, we doso to identify forward-looking statements. In addition, any statements that refer to expectations, beliefs, plans, projections, objectives, performance or other characterizations of future
events or circumstances, including any underlying assumptions, are forward-looking statements, and are based on our current expectations, forecasts and projections about the operating
environment, economies and markets in which we operate. Forward-looking statements reflect our current estimates, beliefs and assumptions, which are based on management’s perceptionof historic trends, current conditions and expected future developments, as well as other factors it believes are appropriate in the circumstances. These forward-looking statements are
based on certain assumptions and involve known and unknown risks as well as uncertainties, which include actual and potential risks and uncertainties relating to the ultimate geographic
spread of COVID-19, the severity of the disease and the duration of the COVID-19 pandemic. The actual results that we achieve may differ materially from any forward-looking statements,
which reflect management’s current expectations and projections about future results only as of the date hereof. We undertake no obligation to revise or publicly release the results of any
revisions to these forward-looking statements. A number of factors may materially affect our business, financial condition, operating results and prospects. For additional information withrespect to risks and other factors which could occur, see our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the Securities and Exchange
Commission and other securities regulators. Any one of these factors may cause our actual results to differ materially from recent results or from our anticipated future results. Readers
are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made.

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