Supplement to (i) Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service
Privacy Policy (the “Global Privacy Policy”) and (ii) Tokaido Sanyo Kyushu Shinkansen
Internet Reservation Service Membership Agreement (the “Global MembershipAgreement”)
Taiwan Customers
PART 1
Part 1 of this supplement should be read together with, and considered part of, the Global Privacy
Policy. If there is a conflict or inconsistency between this supplement and the Global Privacy
Policy, this supplement shall prevail to the extent of that conflict or inconsistency.

1Purposes of use, etc. of personal information by the Parties1.1

Section 2(3) of the Global Privacy Policy as drafted below shall be added:
The Parties will process and use the collected personal information of customers in theareas where the shared users, as defined in Section 3, are located.

1.2

Section 2(4) of the Global Privacy Policy as drafted below shall be added:
The Parties will process and use the collected personal information of customers during
the time period for which the above-mentioned specific purposes exist or during theretention period required by the laws or in line with business needs, the longer of theseperiods shall be applied.

1.3

Section 2(5) of the Global Privacy Policy as drafted below shall be added:
The collected personal information of customers will be used and processed by way ofmeasures that are in compliance with the Personal Information Protection Act (“PIPA”) of
the Republic of China, Taiwan.

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Shared use of personal information
Section 3(2) “Shared Users” of the Global Privacy Policy shall be replaced by thefollowing paragraph:
The users engaged in the shared use shall be the Parties, consolidated subsidiaries of
the Three Companies as indicated in the Securities Reports of the Three Companies, theentities agreed by the customers, and the government authorities.

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Request for disclosure of retained personal data

3.1

First paragraph of Section 6 of the Global Privacy Policy shall be replaced by the following
paragraph:

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The Parties will respond to any request from the customer or his/her agent for thenotification of the purposes of use, disclosure, discontinuation of use, deletion,
discontinuation of provision to a third party of retained personal data or the correction,
addition or deletion of the content of retained personal data pursuant to the PIPA(hereinafter referred to as “Request for Disclosure, Etc.”). The customer is entitled toexercise the following rights with respect to his/her personal information collected by theParties:

3.2



Save in the exceptional circumstances as provided in Article 10 of the PIPA, thecustomer may inquire and request for a review or make duplications of the customer’s
personal information. However, the Parties may charge necessary handling fees inaccordance with Article 14 of the PIPA.

The customer may request to supplement or correct the customer’s personal
information. However, according to Article 19 of the Enforcement Rules of the PIPA,
the customer shall give an appropriate statement outlining the reasons and facts forsuch request.

According to Article 11, paragraph 4 of the PIPA, the customer may request theParties discontinue collection, processing or use of the customer’s personal
information where a violation of the PIPA has occurred during collecting, processing
or using the customer’s personal information.

According to Article 11, paragraph 2 of the PIPA, the customer may request theParties to discontinue processing or using the customer’s personal information in theevent of a dispute regarding the accuracy of personal information. However, thepreceding may not be applicable when it is necessary for the Parties to performofficial duties or fulfil legal obligations and such performance or fulfilment has beenrecorded.

According to Article 11, paragraph 3 of the PIPA, the customer may request theParties to delete, discontinue processing or using the customer’s personalinformation when the specific purpose no longer exists or time period expires.
However, the preceding may not be applicable when it is necessary for the Parties toperform official duties or fulfil legal obligations and such performance or fulfilment has
been recorded.

Section 6 “(Guidance) Reasons for refusal to disclose retained personal data” of theGlobal Privacy Policy shall be replaced by the following paragraph:
Disclosure of retained personal data shall be refused in the following cases. If a decision
to refuse disclosure is made, a notification to that effect will be sent along with the reason
for the refusal.

2

If the principal cannot be identified due to, among other things, any inconsistency
among the content indicated on the application form, the content indicated on theidentification document and the content of retained personal data.



If the authority of agency cannot be confirmed when an application form is sent by
an agent.



If any of the prescribed application documents is insufficient.



If the target of the Request for Disclosure, Etc. is not among the retained personaldata.



If there is a risk of harming the life, body or property, or any of the rights and interestsof the principal or of a third party.



If disclosure will constitute a violation of any other laws and regulations.

PART 2
Part 2 of this supplement should be read together with, and considered part of, the Global
Membership Agreement. If there is a conflict or inconsistency between this supplement and theGlobal Membership Agreement, this supplement shall prevail to the extent of that conflict orinconsistency.

4Effect of the Global Membership Agreement

4.1

Article 1.3 of the Global Membership Agreement shall be replaced by the following
paragraph:
The Parties may provide individual terms and conditions for the Service by the method
specified in Article 5. In such case, the individual terms and conditions shall be effective
as an integrated part of the Global Membership Agreement. If any matter contained in
the individual terms and conditions overlaps or conflicts with the Global Membership
Agreement, the individual terms and conditions shall prevail. The customer might beasked to accept the individual terms and conditions before the next use of the Service. If
the customer does not agree to the individual terms and conditions, the customer may
not be allowed to use the Service and the Member shall discontinue the use of the Service.

4.2

Article 1.4 of the Global Membership Agreement shall be replaced by the following
paragraph:
The Parties may amend the Global Membership Agreement to reflect changes to the laws
or the rulings of the Republic of China (“Taiwan”) or changes to the Service, and only theamended content shall be effective after such amendment. Notification of amended
content shall be made by the method specified in Article 5. Changes will not apply
retroactively. The customer might be asked to accept the newly amended Global
Membership Agreement before the next use of the Service. If the customer does not3

agree to the amended Global Membership Agreement, the csutomer may not be allowed
to use the Service and the Member shall discontinue the use of the Service. The
customershall review the terms of the Global Membership Agreement regularly.

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Notices on the Service and Method of Consent
Article 5.4 of the Global Membership Agreement shall be replaced by the following
paragraph:
The customer may be deemed to have consented to the content of notices by using theService in which such content of notices has been reflected after the provision of thenotices as set forth in paragraph 1.

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Responsibility and Obligations of Customers
Article 7.5 of the Global Membership Agreement shall be replaced by the following
paragraph:
When using the Service, the customershall be responsible for all the acts performed bysuch customer and the results thereof, as well as all the acts performed using theMembership ID and the results thereof, whether or not such act is actually performed by
the customer, provided that such results can be attributed to the customer. If the customer
causes any disadvantage to a third party, the customershall settle the dispute arising withsuch third party at his or her own responsibility and expense.

7Contact for Inquiry from Customers
Article 8.1 of the Global Membership Agreement shall be replaced by the following
paragraph:
Any inquiry from the customer about how to use the Service and others, including mattersrelated to the consumer complaint, shall be made to the Tokaido Sanyo Kyushu
Shinkansen Internet Reservation Service Customer Center (hereinafter referred to as the“Customer Center”), and the method and times of receiving inquiries, etc. shall beseparately determined by the Parties and posted on the Service Guidance Website.

8Suspension and Cancellation of Customer Qualification
Article 11.1(6) of the Global Membership Agreement shall be replaced by the following
paragraph:
Where the customer has attempted to directly or indirectly resell or convert into cash allor part of a product purchased via the Service or has actually performed such an act forthe purpose of making a profit.

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Exemption of the Parties from Their Liability and Payment of Damages

9.1

Article 25.1(2) of the Global Membership Agreement shall be replaced by the following
paragraph:
Any disadvantage caused to the customer or a third party by the erroneous use of theMembership ID or a password or the loss, theft or unsatisfactory management of asmartphone that can be attributed to the customer.

9.2

Article 25.1(3) of the Global Membership Agreement shall be replaced by the following
paragraph:
Any disadvantage caused to the customer or a third party by the use of the Membership
ID or a password by a third party authorized by the customer

9.3

Article 25.1(10) of the Agreement shall be replaced by the following paragraph:
Any disadvantage caused to the customer or a third party where the Membership ID, apassword or other transaction information is divulged due to the interception of data on
the communication route, etc., although the Parties have taken measures that areconsidered to be reasonably satisfactory in accordance with applicable law.

9.4

Article 25.1(11) of the Global Membership Agreement shall be replaced by the following
paragraph:
Any disadvantage caused to the customer or a third party where any unremoved virus is
attached to an e-mail sent by the Parties, although the Parties have taken measures thatare considered to be reasonably satisfactory in accordance with applicable law.

9.5

Article 25.1(20) of the Global Membership Agreement shall be replaced by the following
paragraph:
Any disadvantage caused to the customer or a third party by the Service where theParties have exercised due care that is considered to be reasonable in accordance withapplicable law.

Revision Date: September 16, 2023

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