Overview of the
OpenText Cloud

OpenText Position Paper

Contents
Executive Summary			

2

Introduction			3

1. Get the Cloud Advantage			4

2. OpenText: The Ultimate Cloud			5

3. The Power of the Cloud, Your Way			7

3.1 Multiple Deployment Options			7

3.2 Choice & Flexibility			

7

4. Five Clouds to Meet Key Business Needs			

8

4.1 OpenText Content Cloud			8

4.2 OpenText Business Network Cloud			10

4.3 OpenText Experience Cloud			11

4.4 OpenText Security Cloud			12

4.5 OpenText Developer Cloud			13

5. Unleash Creativity with Cloud APIs			

14

6. Transform with Advanced Technologies			

15

6.1 Ensure Compliance			16

7. Support & Security on a Global Scale			

17

7.1 Global Infrastructure			17

7.2 Service & Support			19

7.3 Security & Compliance			21

8. Why Choose the OpenText Cloud?			

24

8.1 Our Innovation Roadmap			

25

9. Partner with an Expert			26

Conclusion			28

1Overview of the OpenText Cloud

Executive Summary
The path to innovation is indisputably through the cloud.
The last two years have forced companies and organizations of all sizes to reassess
their processes and operational methods, and to change their mindset about how best
to operate. For many, this has meant adopting technologies in the cloud that allow
people to reimagine how and where they work, how goods are shipped, how data issecured and how commerce is conducted.
Cloud provides tools and services for continuous business innovation at scale. Moving
to the cloud eliminates the heavy lifting required to continually upgrade to the latest
version and access new capabilities. Modernizing existing business applications drives
a more agile and innovation-focused business.
The OpenText Cloud delivers innovations across our entire portfolio of information
management solutions, providing customers with the ability to increase security
and reduce risk, optimize supply chains and partner/supply relationships, improve
productivity and streamline work, and enable the delivery of personalized customer
experiences at scale.
This white paper describes some of the incredible advantages that organizations
can access when they shift to the cloud. It also provides an overview of the OpenText
Cloud and its infrastructure, processes, platform and application services, with key
information about service levels and operations. The paper explores how the OpenText
Cloud helps our customers accelerate digital transformation, and leverage theirinformation to empower every individual across their business.

2

Introduction
The business landscape is changing at astounding speed. Today, we are moreconnected than ever before. We are developing new technology more rapidly than everbefore. We are generating more information than ever before. We are moving fasterthan ever before.
But slower than we ever will again.
Digital transformation is not a vision for the future. It is here. It is now.
To adapt and thrive, organizations must optimize the tidal wave of information at theirdisposal, with information management (IM) technologies that organize, integrate andprotect data and content as it flows through and outside the organization. It is not easy,
but those who succeed will unlock new opportunities and develop the information
advantage—using their information to its full potential to generate new insights anddeliver new solutions.
The cloud is a crucial technology that functions as an innovation accelerant,
modernizing infrastructure so other technologies can operate at scale and bringing
together information to fast-track business growth.
The cloud scales seamlessly, integrates easily with other systems and reduces timeto-market. It is the connective tissue of the enterprise. On top of this, cloud is secureand cost-effective.
This is why 94% of companies are already using cloud services.1 With its near limitlessresources, cloud facilitates ideas across the entire business ecosystem, enables
information to flow end-to-end through enterprise systems and simplifies interactions
between applications, businesses, people and things.
The OpenText Cloud offers all the benefits of the cloud, anywhere, so organizations
can adopt new cost-effective capabilities, reinvent business processes, and seize
emerging opportunities. OpenText’s five key areas of focus—Content Cloud, BusinessNetwork Cloud, Experience Cloud, Security Cloud and Developer Cloud—each
address a core business need. Together, they help organizations become more
intelligent, secure and connected.
The cloud is not an end. It is the means by which organizations can achieve newheights of innovation. With the OpenText Cloud, brilliant ideas turn into new businessmodels and digital transformations, faster than ever before.

3

Overview of the OpenText Cloud

Figure 1:

OpenText Cloud Editions

Cloud Editions
Run Anywhere | Off-Cloud | Private-Cloud | Public Cloud | API Services

1. Get the Cloud Advantage
The cloud has proven itself to be a business imperative. 96% of companies say cloudhas helped their organization reduce costs, 61% say it has made their business moresecure and 52% say it has improved business agility.2 The leading benefits of cloud areconsistent—cost savings, flexibility, efficiencies and availability.
But new benefits are emerging as the use of cloud becomes a standard businesspractice. Organizations are beginning to recognize that cloud benefits can
extend beyond the information advantage, to also provide an innovation andcompetitive advantage.
There are five key benefits of modernizing information management (IM) by
shifting to cloud.

1. Reduced operational costs, shift to OPEX

Cost savings continue to be the top cloud benefit. As organizations move to the cloud,the costs associated with the operation and management of traditional data centersis alleviated. Enterprises that have a large support and operational staff see savings of
30 to 40% with the cloud.3 Key cost reduction areas include hardware infrastructure,
software and staffing, as well as improved time to market for innovations. The shift
from a capital expense (CAPEX) to an operating expense (OPEX) can also prove to be asignificant benefit—freeing up capital for spending in other strategic areas of growth.

2. Improved business agility

Organizations looking to adopt a cloud-first mentality are shifting operating models
to the cloud to help future-proof their business. This is not only to benefit IT, but totransform how they operate their business as a whole. Running in the cloud means
companies can react and respond with greater agility to evolving needs and customer
demands. According to McKinsey & Company, the benefits of agility include 90% fastertime to market, 30% higher productivity, and 130% more time spent on activities suchas innovation and customer interaction.44

As business leaders align their cloud journey with digital transformation, one of
the ways to gain an information advantage is by leveraging software ecosystems.
IM applications that are deployed in the cloud can be easily integrated with otherapplications, such as Microsoft® Office Suites, HR applications, CRM and ERP.

3. Upgrades and operational efficiency

A major consideration with IM is the time and challenges of planning for andexecuting minor and major upgrades. IM in the cloud eliminates this aspect, freeing
up IT staff to focus on other mission-critical business systems. 80% of companies
report operational improvements within the first few months of adopting
cloud technology.5
When IM is in the cloud, patches and all forms of upgrades can be executed by thecloud provider as part of the service. This alone is a powerful reason to consider amigration to the cloud. Organizations can take advantage of new product features
without having to be concerned about complexities of software upgrades.
Where customers have dedicated instances of IM solutions, they also enjoy the benefitof having customized solutions with integrations into other mission-critical systems.
In these cases, the option to plan, test and upgrade at customer defined timelines
is key to the ongoing provision of cloud services. In this scenario, upgrades are notautomatically included or executed, but planned directly with the customer, so they
control the schedule and frequency and can coordinate with other business andsystem imperatives.

4. Improved service and uptime with managed SLAs

A defined application availability Service Level Agreement (SLA) informs the purchaser
as to what the target availability is for the Cloud Service in question. This SLA is a corecomponent of moving to the cloud. Ensuring a consistently high level of availability is abusiness advantage: without consistent availability, customers can expect to incur not
only the initial cost of downtime, but also lost potential from missed opportunities.

5. Reduced risk

Moving applications to the cloud can significantly reduce risk for organizations: 94%of companies reported impressive online security improvements after moving data to
the cloud.6
Cloud providers pass rigorous certifications for the data center, the security of thedata center and the operations within it. For the majority of cloud services, that is thelimit of the scope for those certifications. However, leading technology providers havecertifications such as SOC and ISO, which include the application level within the scopeof the certification, thus ensuring compliance at all levels of the enterprise solution.

2. OpenText: The Ultimate Cloud
OpenText Cloud is designed, purpose built and optimized to provide complete
information management service and solutions. It supports more than 44,000
customers in a broad set of industries around the world. OpenText provides morethan 50 operational regions globally to address the low latency and high availability
requirements of our customers. Unlike other commercial cloud platforms, the
OpenText Cloud is managed by one organization, a global OpenText team withexpertise in B2B commerce, compliance, and information management.
5

Overview of the OpenText Cloud

OpenText is committed to protecting your business by combining a scalable, highly
available and secure platform of technology services with packaged solutions that
address real world business problems, supported by comprehensive Cloud Managed
Services, and underpinned by a single vendor service level commitment.
And every aspect of the OpenText Cloud service is designed with security in mind. Our
software development practices employ continuous and rigorous security testing ofeach software release, and we undertake third-party penetration testing for all internet
facing solutions.
Organizations that move to the cloud with OpenText can benefit from:•

Expertise: OpenText is focused on information management. We offer an extensive,
experienced team of IM certified professionals, and clear access to support andengineering resources for all applications.

•Managed Services: From onboarding, through to application management, change
management, monitoring and incident management, our experts are focused onproviding excellent service to our cloud customers around the world.

•

Single Point of Accountability: Shifting to IM in the cloud provides a single
point of accountability. There is no need to determine if issues are caused by thecustomer’s environment, a third-party data center or the software itself—OpenText
addresses the causes and addresses the issues, regardless of which components
caused them.

OpenText experts are here to guide you along your cloud journey. Our 3,000-person
Customer Solutions team has the experience to tackle the most complex
transformation programs with confidence. Together with our partners, we are
empowering organizations to deliver information management at scale.
No matter your point of departure, or your unique business goals, our tailored cloudnative solutions can provide the information advantage you need to help your businessgrow. Your journey to the Ultimate Cloud starts here.

Flexiblearchitecture

World classgovernance& security

Figure 2:
Single vendor
accountability

Extensivecloud
expertise

The OpenText Cloud: Information
Management at Scale

Systemsecurity &monitoring
Delivering Information
Management at ScaleISO
compliantSeamless
integration
Proactive
servicemanagers

Routinepatching &maintenance63. The Power of the Cloud, Your Way
With OpenText, you get all the benefits of cloud, regardless of where you deploy yoursolutions. OpenText believes in empowering customer choice and flexibility, and
OpenText Cloud Editions are optimized to run anywhere—including the OpenText
Cloud, Microsoft Azure, Google Cloud Platform and Amazon AWS. Extend existing IM
investments and rapidly add new capabilities with OpenText Public Cloud solutions.
And develop faster and smarter with OpenText Developer Cloud. You can manage oursoftware yourself, or we can do it for you. Ultimately, you get to choose.

3.1 Multiple Deployment Options

The solution deployment and management choices for organizations can be describedas follows:•

Off-Cloud, or on-premises, allows organizations to run solutions in their own
datacenters, giving them full management of everything from infrastructure toapplication configuration.

•

Public-Cloud enables organizations to deploy and run solutions on one of the
public cloud providers, often giving them additional scale and agility that off-cloud
solutions can lack.

•

Private Managed Services are bundled “full stack” infrastructure to application
solutions which manage deployment, maintenance and applications.

•

Developer Clouds are discrete APIs or Microservices that run in the cloud andperform specialized tasks to enhance other solutions. These are designed to serve
specific capabilities at internet scale.

•

Software as a Service (SaaS) solutions are internet scale, on-demand applications
that are aligned to solving business problems.

•Hybrid Deployments are a combination of one or more of the above options, whichallow organizations to tailor or diversify a cloud strategy without committing to one
single cloud strategy.

3.2 Choice & Flexibility

OpenText prides itself on being a state-of-the-art solution provider. We have invested
in making sure that solutions can meet organizations’ different deployment andmanagement needs.
With cloud-native versions of products, organizations can deploy solutions as
containers on off-cloud infrastructure or on a public cloud. Our cloud-native products
allow for easier deployments and seamless updates, with the ability to scale to meethigher demands. It also becomes much easier to meet enhanced levels of service
availability and the lower recovery times needed for mission-critical information
management applications.

7Overview of the OpenText Cloud

Figure 3:

Off-cloudLicense or
subscription-based
All future product updates,
knowledge center, andsecurity alerts/updates.

Private Cloud

Public Cloud

Cloud API Services

Subscription-based

Subscription-based

Subscription-based

Business Network Cloud,Over 3,000 customers run
Security Cloud, eSignature,
their business in the
Core… all Public Cloud,
OpenText private cloud.
today.

One Technology Platform. Multiple
Deployment Options.

Deliver key information
management capabilities
as public API services.

With OpenText Managed Services, our cloud-native software is the foundation forthe hosting and management of solutions, carried out by information management
experts, on infrastructure that has been designed based on best practices and anunderstanding of organizations’ usage requirements.
With SaaS applications, OpenText can offer on-demand applications that meet
specific information management requirements at internet scale. These applications
are built on the OpenText Developer Cloud, which allows organizations to be instantly
creative, enhancing other solutions with critical information management capabilities.

4. Five Clouds to Meet Key Business Needs
Across five key areas, the OpenText Cloud empowers businesses to address theirmost pressing business needs. Our solutions help companies master modern work,
digitize supply chains, power modern experiences, strengthen cyber resilience andbuild the API economy. Our five clouds are: Content Cloud, Business Network Cloud,Experience Cloud, Security Cloud, and Developer Cloud.

4.1 OpenText Content Cloud

OpenText Content Cloud is a suite of content services platforms and applications
offering fully integrated, end-to end solutions, from capture to complete lifecycle
management and archiving. It integrates with the systems that produce and consume
information, extending enterprise-grade content management deeper into theorganization and facilitating seamless access, distribution and use of both structured
and unstructured data.
OpenText Content Cloud enables the following capabilities:•

Information Capture provides automated identification, classification and metatagging of information as it is ingested or created by organizational processes•

Information Access empowers large numbers of people in highly variable working
environments with access to the systems and information needed to perform tasks•

Process Continuity keeps business processes—from customer service to productdevelopment—moving forward with dispersed workforces and information flowsthat can be extended in all-new directions•

Collaboration and Teamwork keeps remote teams connected and on target by
ensuring everyone has the most current, accurate information•

Information Governance accomplishes all this while adhering to security,
compliance and privacy best practices and regulations
8

Content Cloud provides highly automated, content-driven, cloud-based and AI-enabledwork practices to improve employee experience and business agility, giving customers
an information advantage. Key benefits include:•

Automating the complex: Improve productivity by automating tasks and processes
such as information capture, distribution and governance•Faster time to value: Harness the agility of the cloud and SaaS applications toaddress emerging needs and opportunities with easily customizable line-ofbusiness and industry solutions•

Business content integrated with processes: Seamlessly integrate relevant
content into workflows, letting users work faster and smarter•

Share and collaborate: Optimize collaboration by ensuring employees andcontractors all have secure, simple access to up-to-date information, without having
to think about it•

Comprehensive, trusted governance for enterprise information: Automated,defensible governance, from creation and capture to archiving and disposal

Each quarterly release of Content Cloud introduces a host of new innovations andsolutions that stabilize and accelerate business processes, as well as facilitate better
access, use and governance of information.

Records
Management
Content
Management

Integration
Services

Workflow

Content
Analytics

Collaboration

CaptureArchiving

Industry
Solutions

Forms

SaaS
CRM Services
Chat &
IoT
Delivery &Videoconferencing
Devices
Supply Chain

E-signature

Expense Management

9

Figure 4:

Share &
Signature

Digital Workflow

Content Storage

OpenText Content Cloud: Integrate
Information from Key Business Processes.

Overview of the OpenText Cloud

4.2 OpenText Business Network Cloud

OpenText Business Network Cloud provides Business to Anything (B2A) integration
solutions that help organizations securely connect data to people, systems orthings. OpenText Trading Grid™, our cloud-native unified integration platform, allows
companies to establish a single digital backbone across an extended businessecosystem. Our integration platform can be delivered either by leveraging extensive
self-service tools or as a fully managed service.
Over 950 companies leverage our fully managed services to digitize their supply chain
operations. With more than 25 years’ experience in managing complex integration
environments around the world, Business Network Cloud provides the people,
processes and technologies to manage your business integration requirements, while
your IT teams focus on other critical projects.
With continued supply chain disruptions around the world, our Business Network
Cloud helps to build resilience across business operations by offering frictionless
information exchange and improved end-to-end visibility of all shipment flows, andfosters collaboration across all trading partners. Trading Grid has over 1.1 million preconnected trading partners who exchange more than 33 billion transactions on anannual basis. Collectively, this represents $12 Trillion in network commerce.
Figure 5:

OpenText Business Network Cloud:Connect Once, Reach Anything
ERP

CRM

rs
PartneYour
Company

De

vic
es

HCM
…

Data
services

Internal ecosystem

External ecosystem

OpenText aims to help companies explore the power of our network, exploit the
information being exchanged and realize the exponential opportunities to build end-toend digital ecosystems that can adapt to today’s and tomorrow’s dynamic market. We
achieve this by offering a number of key capabilities that bring greater flexibility andscalability to supply chain operations.
•

Leverage a tiered approach to business integration that enables companies of any
size to connect with people, systems and things across the business ecosystem•

Rapidly connect new partners into a digital ecosystem•

Empower users with self-service tools to manage their own integration projects•

Establish a single view of internal and external information flows•

Accelerate hybrid business integration with an extensive library of API connectors•

Aggregate B2B transaction and IoT data flows to improve shipment visibility
10•

Foster secure collaboration between internal and external users•

Improve ethical sourcing strategies with integration to EcoVadis supplier ratings•

Provide a scalable, compliant and cloud-first platform that adapts tomarket conditions

4.3 OpenText Experience Cloud

Customers’ expectations and buying habits have shifted dramatically across the past
two years as numerous aspects of our lives moved to the digital realm. CX (Customer
Experience) matters more than ever, and customer communications have never been
so important. Products and services are not a long-term differentiator anymore. It is
the experience provided that matters most.
In this new CX world, companies must solve for new business needs that will
distinguish leaders from laggards, including:•

Customer Intimacy to understand customers, their priorities, behaviors andemotions for better CX and marketing decision-making•

Content relevancy to stand out in the cluttered digital content overload. Using firstparty data for ultra-personalization at scale to increase conversion rates•

Journey predictability to eliminate friction and orchestrate customer journeys tomake the customer´s life easier and better•

Experience and communication consistency throughout the journey, from newcustomer acquisition to retention, across all channels•

Operational efficiency to reduce cost and improve responsiveness
Figure 6:
Direct
Mail

Email

SMS

Interactive Personal
XTML
Video

Contact
CenterSocialExpanded Services

App

Displays Wearable Personal Chatbots
Assistant

COMMUNICATION

Content Management,
Targeting and Personalization

Omnichannel Customer Engagement
and Conversations

ASSETS

Digital Media and Creative Collaboration

DATA

Customer Data & AI

INSIGHTS

Voice of the Customer & Journey

Integrations Marketplace

EXPERIENCEWeb

OPENTEXT CLOUD(OT2, AWS, GCP, Azure)

The OpenText Experience Cloud brings cloud-native components to help companies
reach these goals, and augment or cover gaps in their CX tech stacks in-the-cloud or
off-cloud. The OpenText Cloud integrates six powerful capabilities into the Experience
Cloud platform, to deliver omni-channel and relevant experiences at scale:

11

OpenText Experience CloudOverview of the OpenText Cloud•

Data and AI for data-driven experiences at a scale only possible with artificial
intelligence and machine learning•

Customer insights through Voice of the Customer and Customer Journey Analytics
to listen to and understand customers’ emotions and behaviors•

Digital asset management and creative collaboration capabilities, as the market
demands rich experiences—with video, images and new digital asset types—thatmust be created and coordinated across internal and external teams efficiently andcost effectively•

Personalization and orchestration capabilities to create and manage audiences
and journeys•

Experience management to control an ever-increasing amount of content thatneeds to be created, managed, delivered and personalized at scale•

Omnichannel communications to engage in relevant conversations with prospects
and customers, from acquisition to retention, across all touchpoints, including
email, SMS, personalized videos, web, mobile, contact center, personal assistants
and chatbots

4.4 OpenText Security Cloud

From threat intelligence to prevention, detection to response, data management tocompliance, and investigations to managing evidence, OpenText Security Cloud protects
critical information and business processes at scale across all IT vectors—endpoint,
network, cloud, email, webserver, firewalls and logs.
Today’s cybersecurity threat is twofold: an increase in the frequency, severity andsophistication of cyberattacks, coupled with inadequate cyber resiliency readiness tostop the spread and recover quickly. A multi-layered cyber resilience strategy embeds
security, digital investigations, data management software and best practices across theorganization. OpenText’s comprehensive portfolio helps our customers:•

Prevent, detect and respond to threats across their attack surfaces
•
•
•
•

•

Enforce tamperproof acceptable internet usage policies and identify highrisk users

Guard against phishing, spam, threat and email compromise through robust M365
email security
Deliver real-time, 24x7x365 proactive threat prevention, detection and response

Recover from threats by minimizing risk of downtime
•
•
•
•

•

Enable multi-vector protection, detection and response against malicious files,
scripts, exploits, URLs and even insider threats

Prevent data loss from threats

Secure the data in SaaS platforms

Remotely and securely wipe malicious files, kill malicious processes, reset
affected registry keys and isolate affected endpoints from the network
Enable recovery time within minutes

Maintain privacy and security compliance•Integrate with accurate and actionable threat intelligence to automate security
decision-making based on contextual insights—enabled with advanced machinelearning informed by hundreds of millions of real-world data sources
12

•

•

•

Avoid compliance violations through a centralized system of record of anunlimited number of files and communications across email, SMS, Microsoft
Teams and social media
Provide complete audit trails of steps taken and actions issued, givingorganizations the visibility and confidence that privacy is maintained

Investigate and manage evidence
•
•
•

•

Provide a court-proven solution for finding, decrypting, collecting, and preserving
forensic data from a wide variety of devices
Deliver digital evidence management (DEM) capabilities that provide the ability toingest, search, store, analyze, share and report on evidence collected in a case
Equip enterprise and HR investigators with the tools to locate and collectsensitive and regulated information across the IT infrastructure with chainof custody

Empower security teams to conduct deep forensic investigations post-breach tolocate patient zero and perform root cause analysis
Figure 7:
Endpoint Detection &Response (EDR)

Endpoint & Network
Security

Data Protection,
Backup & Migration

Digital Investigations& Forensics

Threat Intelligence
Services

Email Encryption

800,000+

End Users Protected

SMB Customers

78M+

45M+

EDR Agents Globally

4.5 OpenText Developer Cloud

Development teams are struggling to support new use-cases with fewer resources andless time, even as developers are spending more than a third of their time working withlegacy code, retrofitting languages and dealing with technical debt.7
OpenText Developer Cloud provides information management-as-a-Service (IMaaS),
making it faster and easier to build, extend and customize information management
applications using a collection of cloud services, applications, APIs and SDKs. Developer
Cloud minimizes the time and effort of adding new capabilities to any solution, so
developers can focus resources on other priorities, like improving product differentiationor accelerating business transformation.
Core benefits of Developer Cloud include:•

Get information management as an API service to enable the next generation of
information management applications•

Extend your existing investment, and innovate with the broadest and deepest setof IMaaS capabilities•

Create IMaaS experiences with built-in security, and focus on the user experience,with data security embedded into everything•

Increase DevOps agility, supporting agile development without
infrastructure burden

13

OpenText Security CloudOverview of the OpenText Cloud

The OpenText Developer Cloud provides developers of all kinds access to ourpowerful, secure services from all of our cloud capabilities. This gives them the mostcomprehensive set of services to manage information from any source, for any use case.
Developer.opentext.com
OpenText’s API cloud provides developers the capability to solve any problem.
1.5 Billion
Messages handled
for customers

500 Million
API calls per month managed
by our OT2 platform

108 Billion
Threats detected
for customers

Figure 8:

OpenText Developer Cloud: Information
Management Capabilities

Manage information through its whole lifecycle with OpenText cloud capabilities

Capture &DigitizeStore &
ManageAnalyze &ReportProcess &Automate

Search &DiscoverManageSecureView &
Communication

Protect &SecureOT2 Platform.
Secure, single platform to access and administer cloud APIs

5. Unleash Creativity with Cloud APIs
The demand for cloud-native integration tools is growing quickly. According to IDC,
cloud integrations were 39.1% of the total integration market in 2020.8 A critical aspectof the quick growth has been facilitated by Application Programming Interfaces (APIs).
APIs are not simply technical tools. They facilitate creative solutions to businesschallenges by expanding the capabilities that developers have at their fingertips.
Simply put, they allow developers of all types to work smarter, not harder.
The OpenText portfolio of Cloud APIs fosters this new generation of solutions by:
1. Reducing infrastructure dependencies: Developers can focus on code-based
solutions without unnecessary infrastructure testing. Cloud native creates aninfrastructure agnostic platform for creating solutions that are unique to yourorganization’s needs—without the long project times. Simply set-up a new tenant
and get started.
2. Encouraging a creative mind-set and work environment: Adopting efficiencies
in technology frees development teams from tasks that distract them fromfocusing on creative and innovative projects that help keep the business relevant.
It allows them to do what they do best—’create cool code to problem solve’ forthe organization.
The high demand of cloud-based integration is a clear sign that business resilienceis achieved by integrating applications across your stack. Using an API ensures thatcritical information is accessible and embedded through applications within integrated
systems. This new mode of working was accelerated by the pandemic with changes to
how we socialize and do business.
This has created demand for a new way to provide information directly to users,
wherever they are, as part of their business process. It is no longer acceptable torequire users to switch between applications to complete simple tasks like invoice
approvals. OpenText’s wide set of APIs means that you can take any type of data andcombine it into a single source of information which makes it available to any user,
through any interface.
14

Figure 9:

OpenText Developer Cloud: Create aSingle Source of Truth

Business
ecosystems

Process
information

Blend dataand create a single
source of truth

Customer
information

Create and deploy
solutions faster

At OpenText, we enable creative development through:1. One API for all services: Providing an API option that supports a la carte use of
specific services gives developers an endless set of capabilities—without thenuisance of endless authentication. APIs provide developers the option to pick andchoose what they want, when they want it.
2. Allowing developers flexibility to use our API for any project: Having accessto unlimited functionalities allows for the development of options that were once
impossible into viable solutions. Through an agile and creative workstream, APIs
easily remove many complexities from business requirements, which enables
developers to build the best solution quickly and in a stress-free environment.
3. Engaged community: Developers want to “crowd source” for support, sharedknowledge and best practices. An open and engaging community sparks
opportunities to collaboratively solve and create new solutions. This, combinedwith freely available technical documentation, fosters new and robust enterpriseready solutions
Change is inevitable—whether you are ready or not. Businesses must be agile andready to continually innovate. IT leaders need to rely on their development teams, who
are now a key center of excellence, and get the tools they need to support businessresiliency through creative innovation.

6. Transform with Advanced Technologies
Information management Solutions are vital in helping organizations to make fast andinformed decisions that affect a range of processes—from hiring the right candidate toapproving a customer’s loan or releasing a new pharmaceutical. OpenText specializes
in innovative solutions for unlocking and managing the information required to makethese decisions and augment the related processes with automation and insight. Our
AI and analytical tools enable organizations to make sense of vast amounts of data
to drive better operational efficiencies and business decision-making, and increase
revenue growth potential.
OpenText Advanced Technologies cater to a range of different user roles,
democratizing the information advantage, while also offering advanced tooling aimed
at data experts. Advanced Technologies are embedded in many OpenText products
as standard to help organizations meet their automation goals, and improve user
experience and productivity.

15

Overview of the OpenText Cloud

Figure 10:

Increase user
productivity

Reducemaintenance &support costs

Advantages of OpenText Cloud
Advanced Technologies

Reducediscovery costs& risks

Simplify
compliancemanagement

Increase IT
staff / resource
efficiency

Ensure futureaccess to
information

Advanced
Technologies

Improve /enableanalytics

Improve legal,
regulatorycompliance

Improvedecisionmaking

6.1 AI, Analytics and ComplianceTo make effective decisions, the right information needs to be made available to the rightpeople and processes, at the right time and in the right context. However, the information
also needs to be properly controlled and managed. Many organizations operate in highly
regulated industries or are subject to several compliance laws related to their and theircustomers’ information.
OpenText has a proven history in managing such sensitive information and ensuring thatorganizations have the control and visibility they need, as well as providing insight into
how augmented decisions are made.
OpenText Cloud solutions provide tools for analyzing governed information in acompliant environment to meet regulatory requirements. This is achieved by having asingle source of truth, without unnecessary duplication that can result in information
sprawl and spiraling costs. The OpenText Cloud also provides state of the art
capabilities for creating machine learnt models from both highly organized structured
information and data streams, as well as unstructured information in the form of images
or documents.
OpenText provides solutions to automatically help organizations find data in their legacy
systems and silos, identify any compliance risk and move it to a compliant solution
powered by the OpenText Cloud.
We help businesses unlock the potential of their information, but in a controlled andvisible way, so that organizations can meet all regulatory and governance requirements
as easily as possible.

16

7. Support & Security on a Global Scale
7.1 Global Infrastructure

OpenText operates top tier data centers that provide a secure, highly reliable
environment where OpenText specialists constantly monitor service levels to free
our customers from the IT responsibilities associated with providing a best of
breed operating environment. Existing data centers are continuously assessed andmonitored for expansion and/or consolidation. As the needs of OpenText and ourcustomers have evolved, cost and innovation at scale have allowed us to expand
our data center strategy to include public cloud infrastructure providers, such as
Amazon Web Services, Google Cloud Platform and Microsoft Azure. This strategy has
allowed OpenText to better serve customers with expanded geographic reach, better
economies of scale and full-stack compliance and certification.
7.1.1 Under the covers
OpenText operates more than 50 worldwide data centers and more than 20
satellite POPs with a global presence in North America, South America, Europe,
Africa, Asia Pacific and the Middle East. We select data centers that are aligned with
the Tier 3+ industry standards, as outlined by the Uptime Institute, through the use ofminimum N+1 redundancy of all critical infrastructure, including cooling, power andenvironmental systems. OpenText systems are housed in a secured cage and cabinet
environment, with physical security provided by a 24-hour on-site guard force thatmonitors premises-wide CCTV and multi-tiered security systems, including biometricpalm scan and individual access codes.
Oversight is provided by both a Global Network Operations Center (NOC) and a Global
Security Operations Center (SOC), both of which are staffed 24x7x365 to provide
continual global monitoring of service levels. NOC and SOC analysts use a robust
monitoring and reporting infrastructure developed by OpenText to monitor boththe infrastructure and the client experience via OpenText-developed Service Level
Monitoring and other methods, including external monitoring systems. Dedicatedincident managers are on staff and can rapidly gather all required SMEs andstakeholders to respond to, manage and resolve all incidents.
The OpenText Cloud’s use of public cloud infrastructure providers, which operate indozens of more data centers and regions, is entrusted to be equally secure, robust
and compliant. Such providers are able to specialize, operate and monitor their data
centers with the same industry standards.
Industry certifications include but are not limited to PCI, HIPPA, ISO 27001 and
SSAE 16 SOC 1 / 2 Type 2 and include certification of the full environment, including
infrastructure, applications and physical locations. (Not all of these industry
certifications currently apply to every one of the solutions that OpenText offers. Your
OpenText advisor can give you full details).
Infrastructure is standardized across all OpenText platforms, using a hyper-converged
design that simplifies management, decreases costs, increases agility and deployment
times and lends itself to more efficient diagnostics, leading to higher service availability
and lower mean time to repair.

17

Overview of the OpenText Cloud

7.1.2 Infrastructure high availability and service resilience
Each physical data center infrastructure footprint that OpenText operates requires
multiple levels of redundancy. The OpenText Cloud infrastructure is designed withservice resilience in mind, even if the service does not require disaster recovery (DR).
•Every device must have dual power supplies•

Each power supply on separate power circuits•

Compute is provided by N+1 clusters of servers•

Network is dual redundant pathway from every device•••

Each server has at least two physical NICs

Every network device has at least 1+1 cluster

Storage infrastructure is enterprise-class with fully redundant componentry,
including performance-based RAID configurations.
•

Multiple, highly available storage protocols are deployed

Application disaster recovery capability is designed into the infrastructure footprint.
•

Replication models are enabled for storage between data centers•

IP mobility is enabled between data centers•

Out-of-band access is enabled from multiple data centers•

Applications must be architected to take advantage of the DR capabilities•

Some levels of virtualization replication enable application agnostic DR

These requirements apply to and are confirmed to comply with the OpenText Cloud’s
use of public cloud infrastructure providers.
7.1.3 Labs
In order to allow internal and external customers to deploy test and pre-production
images of their applications prior to a full production run, OpenText offers a set ofenvironments that are specifically designed for this use case. OpenText operates six
primary innovation labs, strategically placed in Waterloo, Ontario; Grasbrunn, Germany;
Hyderabad, India; Bangalore, India; Brook Park, Ohio; and Austin, Texas. The innovation
labs service the research and development, professional services and customer
services communities within OpenText for development, quality assurance andsupport functions.
OpenText continues to invest in its innovation labs‘ capabilities, to align with its
commercial cloud offerings.
7.1.4 Future plans*
At OpenText, we are seeing continued growth, and we are therefore focused on building
an even stronger infrastructure. Our infrastructure roadmap includes:

18

•

Replacing “Disaster Recovery” with Modern “Availability and Recovery”.
Previously, when one of our physical sites was unavailable due to a natural disasteror other unforeseen event, we focused on replicated data backups over the
network and apps available at an alternate site. Now, we focus on app deployments
in availability zones, with recovery done through automation, self-healing
infrastructures including storage, and in response to known and common failures•

Standing up standard services and applications (e.g. CDN, WAF, API
Management, Bot Protection) at the edge of our Clouds and networks to better
manage and protect ingress traffic•

Using serverless models as an approach to software design and delivery,
allowing developers to build and run services without having to manage underlying
infrastructure, and dynamically allocating resources on behalf of users andoperators who can deploy code straight into products•

Bringing Artificial Intelligence to service operations to help create an optimized
model to serve customers based on SLA commitments* Future plans are subject to change, as with all roadmap items.

7.2 Service & Support

The OpenText platform and our application services are the solutions customers use
to meet their most pressing business needs. Customers can choose from standard
private and public cloud applications and services, APIs (services) to build their own,
or OpenText Professional Services to customize their deployment—or a combinationof all three. Many cloud domains of services are provided at both the platform andapplication levels in the OpenText Cloud.
OpenText understands that application and service availability is critical forbusinesses, and we provide industry-level service level commitments that address
the needs of enterprises in the cloud today. We provide SLA terms for application
availability, response and restoration.
The key pillars of OpenText’s quality commitment are:•Service Architecture: OpenText Cloud Services are architected to meet
key non-functional requirements relating to service availability, stability
and performance.
Where enabled, our services take advantage of capabilities such as multi-region
deployments, replication of content, load balancing and flexible scaling to support
fluctuating workloads and remove single points of failure.

•

Service Operations: A global team of cloud service managers, customer success,customer support, cloud operations and managed services professionals work
tirelessly to deliver an exceptional customer experience.

•

Monitoring and Event Management: Cloud services are actively observed througha series of monitors designed to cover the full solution stack, i.e., networks,
infrastructure, middleware and application processes. Synthetic transactions are
executed to exercise relevant application functions to ensure the user experienceis monitored, including key function response times.

19

Overview of the OpenText Cloud

7.2.1 Service level agreements
OpenText makes a commitment not simply to respond to a service request promptly
and to regularly report on its status, but also to aim to restore service to affected
users within a specific period of time. Service restoration time objectives are linked toincident severity. Restoration may take the form of problem management as root cause
resolution, or it may involve a workaround that enables users to access the system,
while troubleshooting and implementation of a permanent solution continues.
OpenText Cloud operations are designed to maximum system and data availability,
and with service level objectives of 7 days a week, 24 hours per day. The SLA
protects customers against unscheduled outages and downtime, guaranteeing aminimum application availability of 99%. Any set of circumstances that prohibit
OpenText from meeting this guarantee involves issuance of service credits against theapplication availability SLA with the calculation formula outlined in the Cloud Support
Program Handbook.
Specific SLAs may vary by type of cloud service being provided. However, in general,
the following is standard guidance for application SLAs:i•

99.9% High availability with redundancy of major solution components•

99.5% Enterprise availability•

99.0% Base availability

Unresolved service requests are escalated to OpenText management within aprescribed and consistently measured escalation protocol, as defined in the CloudSupport Program Handbook.
7.2.2 High availability and disaster recovery
High availability and disaster recovery (HA/DR) involves a set of policies andprocedures to enable the recovery or continuation of technology infrastructureand systems following a natural or human-induced disaster. This is a critical service
entitlement, as it protects against data loss. Standard backup service stores data
locally within the OpenText primary data center. With HA/DR, customer solutions anddata are automatically replicated between the members of twin data center pairs fordisaster recovery, using network connections dedicated to the task.
With OpenText Cloud’s use of public cloud as predominant infrastructure providers—such as Amazon Web Services, Google Cloud Platform and Microsoft Azure—themodel makes use of regionalized availability zones. (An availability zone refers to an
isolated data center within a single region). Each of these zones includes multiple data
centers, and no single data center is shared between multiple availability zones.
OpenText also offers pre-defined and best-in-class RTO and RPO guidelines forcustomers to ensure that they are aware of how much time it will take to retrieve datain case of a disaster and how much of it can be retrieved. For more information, pleaserefer to our SLA documentation.

i

Availability is measured monthly and excludes scheduled downtime.

20

7.2.3 Incident management
OpenText maintains an ITIL-based incident management policy and processadministered through its 24x7x365 staffed global network operations centers(NOCs). The service operations staff include major incident managers and a problem
management team.
The objectives of the incident management response process are to:•Ensure that required incident responders have been identified for criticalbusiness areas•

Confirm the occurrence of a security incident and communicate as needed•

Mitigate the impact of a security incident•

Ensure required notice and response is completed where applicable•

Ensure a root cause analysis, identifying actions to prevent recurrence•

Complete timely resolution of the security incident

7.3 Security & Compliance

Security is at the heart of the OpenText Cloud. Customers have long used OpenText
solutions to store business-critical data, without which their businesses could
not operate. Moving content and applications to the cloud places a high level of
responsibility and trust on OpenText, its operational staff and facilities.
Every aspect of OpenText Cloud solutions, from OpenText’s policies in relation tostaff background checks and security training, to physical infrastructure, network
configuration and application architecture, is designed with security in mind.
OpenText has completed Cloud Security Alliance (CSA) Consensus Assessments
Initiative Questionnaires (CAIQ) for specific services. This is to assist customer
information security teams in assessing the security controls for the specific service
that is being considered. OpenText also has a Global Information Security teamthat can respond to information security customer questionnaires and security
audit requests.
The OpenText Global Information Security Policy (GISP) provides a single, consistentpolicy that is based on the ISO 27001 standard. A foundational element of the
OpenText Integrated Security Management System, this policy covers all relevant
security and compliance controls in support of our products, solutions, cloud
operations and the needs of our global customer base.ii

ii

Please note that the GISP cannot be shared publicly, but OpenText Security representatives can walk customer
Information Security reps through the GISP over a virtual online meeting, under a mutually signed NDA. Pleasecontact your OpenText Account Manager or point of contact if this is required.

21

Overview of the OpenText Cloud

Security focus areas under the GISP include:•

Information security policies•

Organization of information security•

Human Resource security (including prior to employment, during employment, andtermination or change of employment)•

Asset management•

Access control•

Cryptography•

Physical and environmental security•

Operations security•

Communications security•

System acquisition, development and maintenance•Supplier relationships•

Information security incident management•

Information security aspects of business continuity management•

Compliance7.3.1 List of certifications, accreditations and attestations for infrastructure
OpenText has certified all levels to assure our customers of the security controls,
processes, procedures and policies that we have in place (data center, infrastructure,platform, application and service certifications may vary). Further certifications will be
gained over time either to extend coverage or to add certifications as required by theindustry and our customers. Our IM products and services help our customers withcertifications in many industry and regional standards (e.g. HIPAA, FDA 21 CFR Part 11,
FINRA). Here are some of OpenText’s current cloud certifications:iii
Enterprise Cloud•ISO 27001:2013•

SOC 1 Type II•

SOC 2 Type II

•

SOC 3

Business Network•

ISO 27001:2013•

SOC 1 Type II•

SOC 2 Type II

•

SOC 3

•

HIPAA

iii

W hich certifications are applicable will depend upon the particular cloud services in question.

22

Experience Cloud (EasyLink)iv
•

SOC 1

•

SOC 2 Type II

•

SOC 3

•

HIPAA

•

HITRUST

Documentum (DaaS) Cloud•SOC 2 Type I•

SOC 2 Type II

OpenText also ensures that the data centers in use are compliant with a minimum ofTIA-942 Level 3.
7.3.2 Data sovereignty
Data sovereignty is key for certain types of customers, data and regions. OpenText has
options available to meet a variety of Data Residency and processing requirements.
Transactions across the OpenText Trading Grid, which automates some of the world‘slargest supply chains, are by their nature international and remain managed on a
global basis. Our policies and procedures are based on the industry standard ITIL/
COBIT methodologies to provide guaranteed levels of operation and confidence
in your cloud-based business solution, in addition to the overarching certifications
mentioned above.
7.3.3 Data Privacy and General Data Protection Regulation (GDPR)
As the leader in information management, OpenText takes information security
and data privacy very seriously. We have long maintained industry best practices
to ensure data protection and privacy. This includes having in place our Product
Security Assurance Program (PSAP), which helps ensure that our products, solutions,and services are designed, developed and maintained with security in mind. We alsodeliver mandatory Corporate Information Security training for all staff. Our Privacy by
Design framework is an integral part of our product development lifecyle, as well as
various corporate and other functions where personal data is processed, and includes
mandatory Data Privacy training for all staff.
OpenText continues to inform and update our Data Privacy and Compliance strategy—
our practices, frameworks, polices and procedures, etc.—based on continued
evolution of data protection and privacy legislations worldwide. Post GDPR, thisincludes Schrems II, California CCPA and others that are relevant to us as both a data
controller and data processor. OpenText’s compliance strategy is focused on enabling
our customers to be certain of compliance where OpenText is a data processor,
handling our end users‘ data in a secure manner, and ensuring Data Subject Rights
where we are a data controller. You can read about our current Data Privacy practices in
our Privacy Policy on our website.

iv

 hese certifications apply to what were formerly EasyLink services and data centers, and now fall under
T
Experience Cloud.

23

Overview of the OpenText Cloud

Information-Led Transformations

8. Why Choose the OpenText Cloud?

OpenText is a leader and innovator in information management. We see our
excellence as evident across each of our five clouds.

A LeaderMaster Modern Work

Forrester Wave™:
Content Platforms, Q2 20219

Figure 11:

OpenText: Partner with a Leader

A LeaderDigitize the Supply Chain

IDC MarketScape:
IDC MarketScape: Worldwide Multi-Enterprise Supply
Chain Commerce Networks, 202110

A LeaderPower Modern Experiences

IDC MarketScape:Worldwide Customer Communications Management, 202011

Be Cyber Resilient

PC Editors’ Choice PCMag:
The Best Antivirus Protection for 202212

Market Leader

Market Innovator

Zero to 25 APIs over last two years

Our solutions empower digital businesses to be more intelligent, secure andconnected, so they can accelerate growth and thrive through disruption. We deliver
best-in-class solutions at scale across public cloud and private cloud, and offer deep
integrations with core business applications.
Our vision for the future is clear. Customers who choose to partner with OpenText
will benefit from remarkable new capabilities and an ongoing cycle of innovations
throughout our five clouds, as well as incredible experiences and resources in the
OpenText Digital Zone, and across our vast Digital Ecosystem.

24

Figure 12:

Business Clouds
Ecosystem
Integrations

DigitalBusiness
Integration

Data
Management &Security

Industrial IoT
Solutions

Collaboration &Signature

Industry
Solutions

Identify &AccessManagement

Supply Chain
Optimization

Procure-to-Pay
Order-to-Cash

Customer
Analytics, AI &Insights

CustomerCommunications

Digital Fax

Endpoint Detection& Response (EDR)

Endpoint andNetwork Security

Data Protection,
Backup & Migration

Process &Collaboration

Voice &
Contact Center

Digital AssetManagement

DigitalInvestigations &Forensics

Threat Intelligence
Services

Email
Encryption

Content
Management

Capture &Archiving

SecureViewing

Developer Cloud
Capture & Digitize

Store & Manage

Analyze & Report

Process & Automate

Search & DiscoverManage & Secure

View & Communicate

Protect & Secure

The Digital Zone
Single Sign-On

Resources & Enablement

Learn, Try, Buy

Provision & Support

Digital Ecosystem
MSPs
Trading Partners
Connected Subscribers

Renewals

Private Cloud

8.1 Our Innovation Roadmap*

Cloud innovation is foundational to the future success of OpenText and our customers.
With a clear focus and commitment, OpenText is shifting to a cloud-first model. Forus, this means providing customers with choice in how they want to consume oursolutions, including private cloud, public cloud and via APIs. It also means supporting
their transition to the cloud through hybrid deployments.
To bring complex environments into the modern era and inspire accelerated cloudtransformation, OpenText is focused on delivering simplicity for customers, partners
and end-users via a single, holistic information management platform. To do this, weplan to:•Integrate our cloud capabilities on the new OpenText Cloud Platform (OCP) to
unify the user experience and streamline purchase and implementations forour customers•

Develop a single destination for customers and partners to access applications,services, billing, administration and support  

25

Our Information Management Vision &The OpenText CloudOverview of the OpenText Cloud•

Integrate with hyperscalers for greater agility and to support key features likeenhanced Disaster Recovery, new certifications and more supported geographies•

Continue to invest in Private Cloud platforms and cloud-native capabilities such as
improving hyperscaler compatibility, automation and scaling•

Invest in tools and processes that will continuously simplify migration and upgradesfor our customers on legacy applications•

Rapidly invest in the development and support of OpenText capabilities as cloud
API services

We are creating a single destination for managing, securing and engaging with anorganization’s critical data irrespective of format, structure or location, and providing
a clear path to the cloud for businesses of all sizes where we can address the mostcomplex requirements and business challenges with ease.
Innovation within our products and services support the broader vision while delivering
incremental business value for our customers.

CE 22.2

CE 23.2

Co-innovation anddeeper integration
with Microsoft,
Google, SAP,
Salesforce, Oracle,
Amazon, and more.

Extended B2A
integration services,
capabilities,
adapters, trading
partner kits and APIs
for both enterpriseand mid-market
customers.

Public Cloud Content
Services platform
with extended
capture, document
generation andsignaturecapabilities.

Communications
Platform as a Service(CPaaS) and CCM asa service.

Headless digitalasset management(DAM) andexperience content
management (CMS)
as a service.

More powerfulanti-ransomware
feature andprotection from SMB
to Enterprise.

Enhanced EDR, NDR,
MDR and XDRcapabilities andintegrations.

Simplified user
experience for MSPs
with more visibility
and easier
deployment acrossenvironments.

Commonauthentication, billing
and access acrossall APIs.

New Marketplace toshowcase
commercial
developer solutions.

Figure 13:

Our Technology Roadmap—Key Initiatives

The best-run organizations are defined by their ability to drive information-led
transformations. The focus of our innovation over the next couple of years will enable
our customers to grow faster, be more efficient, embrace creativity and thrive in aworld of accelerating change.
*Roadmaps are subject to change.

9. Partner with an Expert
Organizations expect their information management solutions to help them solve
challenges and achieve business results. They require an exceptional user experience,with systems that are always available at optimal performance, while effectively
securing information.

26

Implementing a successful IM solution has many challenges and points of risk. Not
all organizations want to maintain the necessary in-house skills and expertise toplan, deliver and adopt a successful IM solution. OpenText Professional Services
enable successful digital transformation by providing comprehensive services
across all phases of the IM solutions lifecycle. These range from strategy andplanning to implementation and customization, through to adoption, operations andcontinuous improvement.
1st business result

Figure 14:

OpenText Professional Services: Plan
Strategically, Execute TacticallyPlan for success• Business vision &IM plan• Planning:• Involve the business • Communicate &Go live fasterMaximize adoption& manage scope forearly benefits• Focus on the• Educate the team• Manage thebest practices &expert tools• Business & solution • Benefit from

implement, adopt,
operate• Accelerate using

success: project &center of
excellence• Leverage IM experts• Resource forto go faster &reduce rework

mobilize

to build expert
readinessgo-live hypercare

Operate to delight

Build on successbusiness experience• Assess IM adoption• Learn lessons &application,
maximize availability• Foster buy-in &improved solution

refine plans; evolve& improve
innovation

OpenText Professional Services offers the largest pool of OpenText IM productand solution certified experts in the world. They bring market-leading knowledge,
creativity and field experience spanning more than 25 years and 40,000
engagements. The delivery teams are global and organized into Centers of
Excellence, allowing for capability and flexibility in aligning with customer requirements
and preferences.
With over 2,000 Managed Services customers, OpenText Professional Services also
securely operates, monitors, and optimizes IM solutions for organizations, providing
customers flexibility and security with guaranteed service levels, as well as predictable
operating costs.
As the product vendor, OpenText delivers as one team. We deliver unparalleled accessto Customer Support and Product Engineering experts, all of them coordinatedand dedicated to a customer’s success and satisfaction with OpenText products
and deployed solutions. Customers benefit from this one-team accountability
and governance with our commitment to innovative problem-solving and ongoingvalue realization.

27

Overview of the OpenText Cloud

Conclusion
Think about how quickly the world moves. Then, consider that in a year from now, it will
be moving even faster.
Technology is constantly changing. Information volumes are expanding exponentially.
Businesses are competing on a vast, planetary scale. Customer expectations arerising, always looking for more convenience, more speed, more customization. Markets
are shifting at lightspeed. Cyberthreats are mounting. Disruption is upon us.
To survive and thrive, businesses must evolve. This is true in every industry.
Organizations must harness technology, ramp up growth and increase speed tomarket, all with a relentless drive toward innovation.
Now is the time to digitally transform.
At OpenText, we understand the complexity of that transformation, and we have built
the technologies and the roadmap to get companies there, no matter where they arestarting from.
Today, we have 90,000 enterprise customers, 8.7 million SMB customers, 78 million
end users protected, and we support $12 trillion in network commerce. Tomorrow, it
will be more.

Leaderin BusinessNetworks

1.1 Million

Leaderin Content
Services

Figure 15:

Leaderin Cyber
Security

OpenText at Scale

78+ Million

End Users Protected

Connected Partners

30 Million

4 Billion

Digital Identities

IP Addresses$12 Trillion

25,000in Network
Commerce

URL & IP Threats
Detected per Day

8.7 Million

43+ Billion

SMB Customers

URLs Evaluated

44,00037+ Million

Cloud Customers

90,000Enterprise Customers

Active Mobile Apps

99.99%

Cloud Uptime

1.2 Trillion

API Calls per Year

Partner with OpenText for your cloud journey, and accelerate your organization’s
digital transformation.
Read more about the OpenText Cloud, or connect with one of our experts today.

28

Endnotes“ The Transformational Impact of Cloud,” Cloud Industry Forum, 2022,
https://www.cloudindustryforum.org/content/transformationalimpact-cloud-0 (accessed April 2022).

1

I bid.

2“ Seeing patterns in the cloud: Charting a digital strategy with Life
Sciences solutions,” OpenText, 2021, https://www.opentext.com/
file_source/OpenText/en_US/PDF/opentext-wp-seeing-patterns-inthe-cloud.pdf (accessed April 2022).

3

4

 an Henrich, Ed Little et al, “Agility@Scale: Solving the growthJ
challenge in consumer packaged goods,” McKinsey & Company, July27, 2018, https://www.mckinsey.com/industries/consumer-packagedgoods/our-insights/agility-at-scale-solving-the-growth-challenge-inconsumer-packaged-goods (accessed April 2022).

“ 10 Amazing Facts about Cloud Computing!” Multisoft, June
2018, http://www.multisoftvirtualacademy.com/blog/wp-content/
uploads/2018/06/Cloud-Computing_10-Amazing-Facts.png(accessed April 2022).

5“ 12 Benefits of Cloud Computing,” Salesforce, n.d., https://www.
salesforce.com/products/platform/best-practices/benefits-of-cloudcomputing/ (accessed April 2022).

6

Kevin Shuler, “25 Shocking Facts About Low Code You Should
Consider,” Quandary Consulting Group, January 13, 2021, https://quandarycg.com/25-shocking-facts-about-low-code/ (accessed
April 2022).

7

8

Shari Lava, “Worldwide Integration and API Management Software
Forecast, 2021-2025,” IDC, December 2021, https://www.idc.com/
getdoc.jsp?containerId=US45412520 (accessed April 2022).

“ OpenText named a Leader in The Forrester WaveTM: Content
Platforms, Q2 2021,” OpenText, June 2021, https://www.opentext.
com/info/ecm/forrester-wave (accessed April 2022).

9“ OpenText Named a Leader in IDC MarketScape for Multi-Enterprise
Supply Chain Commerce Network for Second Consecutive Report,”
OpenText, October 20, 2021, https://www.opentext.com/about/press-releases?id=7060223ABCD549B4BEDFC41C6D7A85C2(accessed April 2022).

10

”OpenText named a Leader in IDC MarketScape for Customer
Communications Management,” OpenText May 7, 2020, https://www.
opentext.com/about/press-releases?id=1A6D2173CF3B49A999F711
981A6A6076 (accessed April 2022).

11” The Best Antivirus Protection for 2022,” PCMag, April 7, 2022,
https://www.pcmag.com/picks/the-best-antivirus-protection?test_
uuid=06r4MYCu5PZzCkufjQSV3po&test_variant=a (accessed April
2022).

1229

Overview of the OpenText Cloud

Cautionary Note Regarding Forward-Looking Statements
Certain statements in this presentation, including statements about the focus of Open Text Corporation (“OpenText” or “the Company”)
on growth, initiatives, the impact of COVID-19, anticipated benefits of our partnerships and next generation product lines, thestrength of our operating framework and balance sheet flexibility, continued investments in innovation, go-to-market and strategicacquisitions, our capital allocation strategy, creating value through investments in broader information management (IM) capabilities,
the Company’s presence in the cloud and in growth markets, expected growth in our revenue lines, total growth from acquisitions,innovation and organic initiatives, improving operational efficiency, its financial condition, scaling OpenText to new levels, and othermatters, which may contain words such as “anticipates”, “expects”, “intends”, “plans”, “believes”, “seeks”, “estimates”, “may”, “could”,“would”, “might”, “will” and variations of these words or similar expressions are considered forward-looking statements or information
under applicable securities laws. In addition, any information or statements that refer to expectations, beliefs, plans, projections,objectives, performance or other characterizations of future events or circumstances, including any underlying assumptions, areforward-looking, and based on our current expectations, forecasts and projections about the operating environment, economies andmarkets in which we operate. Forward-looking statements reflect our current estimates, beliefs and assumptions, which are based on
management’s perception of historic trends, current conditions and expected future developments, as well as other factors it believes
are appropriate in the circumstances, such as certain assumptions about the economy, as well as market, financial and operational
assumptions. Management’s estimates, beliefs and assumptions are inherently subject to significant business, economic, competitive
and other uncertainties and contingencies regarding future events and, as such, are subject to change. We can give no assurance thatsuch estimates, beliefs and assumptions will prove to be correct. Such forward-looking statements involve known and unknown risks,
uncertainties and other factors and assumptions that may cause the actual results, performance or achievements to differ materially.
For additional information with respect to risks and other factors which could occur, see the Company’s Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and other securities filings with the Securities and Exchange Commission (SEC) and other securities
regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of thedate made. Unless otherwise required by applicable securities laws, the Company disclaims any intention or obligation to update orrevise any forward-looking statements, whether as a result of new information, future events or otherwise.

30

Overview of the OpenText Cloud

About OpenText
OpenText, The Information Company, enables organizations to gain insight through market leading information management
solutions, on-premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit www.opentext.com.

Connect with us
OpenText CEO Mark Barrenechea’s blog
Twitter | LinkedIn

Contact
Sales
Email: sales@opentext.com
Partners
Email: partners@opentext.com
Media Relations
Email: publicrelations@opentext.com

opentext.com/contact

Copyright ©2022 Open Text. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names,
brands and service names mentioned herein are property of Open Text. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html