For Foreign Nationals

Open an AccountReset your PIN

Japan Post Bank procedureson your smartphone.

Procedures available via the app

Approx. 15 –20 min

Open an AccountApprox. 5 –10 min*1

Reset your PIN(Application)

If you forget your cash card PIN,
you can easily reset it.

Apply to open an account* 1 easily
with your residence card* 2 andsmartphone.
*1 The application must be conﬁrmed by the Savings Administration Center before an account canbe opened. The result of the conﬁrmation will be sent to the e-mail address you provided, inapproximately 2 weeks.
*2 The date of expiration on your residence card must be more than three months after theapplication date, and your current address must be listed on the card.
If your residence status is “Student” or “Technical Intern Training,” you are required to submit
a student ID, employee ID, or certiﬁcate of enrollment.

*3*3 You can only reset your PIN with the Japanese and English versions.

Why use the app?
POINT 1

POINT 3

No membershipregistration required!
Start using the app immediately

One answer for each question!
Proceed by answering questions
quick and easy!

POINT 2

Procedures to open an accountavailable in English,
Chinese (Simplified),
Vietnamese, or Japanese

POINT4

Do it all from your smartphone!
Use the app anywhere, anytime

Install
Yucho Tetsuzuki App
iPhone* iPhone is trademarks of Apple Inc. registered in the U.S. and other countries.

* Android is trademarks of Google LLC.
* Customers are responsible for data charges related to downloading, updating, and using the app.

AndroidProceduresOpen an Account*1

Reset your PIN(Application)

You can easily apply to open an accountwith your residence card*2.
A bankbook is not issued.

4 Easy Steps

If you have an ID document with an IC chip,
you can use your card immediately after
resetting your PIN.

3 Easy Steps

Approx. 15–20 min

S T E P1

*3

Approx. 5 –10 min

S T E P1

Open the app Review the
precautions

Open the app and review
the important notices
STEP2

Verify your identity withyour residence card*2

STEP3

STEP2

Verify your identity with an
identification document with IC
chip*4 and your account number

STEP3

Enter new PIN
PIN Reset Complete!

Simply answer a few
questions to apply
S T E P4

Confirm your details tocomplete your application!

*3 You can only reset your PIN with the Japanese and English versions.
*4 Eligible identiﬁcation documents are a residence card, driver's license, or Individual number
card obtained in Japan. When using your driver's license, you must enter the two PINs that you
set when you received it.

*1 The application must be conﬁrmed by the Savings Administration Center before an account canbe opened. The result of the conﬁrmation will be sent to the e-mail address you provided, inapproximately 2 weeks.
*2 The date of expiration on your residence card must be more than three months after theapplication date, and your current address must be listed on the card.
If your residence status is “Student” or “Technical Intern Training,” you are required to submit
a student ID, employee ID, or certiﬁcate of enrollment.
*Please note that some procedures may not be available. Please read the precautions displayed in the app and on the Japan Post Bank website.
*Please note that we only accept individual applications, and applications submitted on behalf of another person will not be accepted.

For more details
Check the Japan Post Bank website
which explains how to use Yucho Tetsuzuki App

It provides detailed instructions andinformation about the various procedures.
Guidebooks are available in English, Chinese(Simpliﬁed), Vietnamese, and JapaneseJapan Post Bank Website

If you encounter any problems,
use speciﬁc keywords to search the FAQ

24

Chat with us whenever you want
24 hours a day

Inquiries regarding Yucho Tetsuzuki App
Yucho App support desk (toll free) :Business Hours

0120 -210 -765

Please check the contact page on the Japan Post Bank website* This service is also available free of charge from mobile phones.
* VoIP and similar services may not be supported.
* If your phone is set to withhold your number when making calls, please dial 186 at the beginning of theabove phone number.
* Japanese only. Customers who do not speak Japanese should contact us together with a Japanese-speaking
customer.

For more information about Japan Post Bank’s
products and services, please visit the Japan
Post Bank website.

https://www.jp-bank.japanpost.jp/

Post offices function as representatives providing Japan Post Bank products
and services.

広告承認番号：E240122-23440
広告承認番号：E240304-23514
2024 年 3（金）月現在
使用期間：2024年1月22日（月）〜2024年3月１日