Administration andManagement of Water Supply
Services (A)Country Reports
FY2023

Japan International Corporation of Welfare Services (JICWELS)Table of Contents
1. ECUADOR ......................................................................................................................................... 1
2. JORDAN ............................................................................................................................................. 18
3. LAOS ................................................................................................................................................... 25
4. MADAGASCAR ................................................................................................................................ 40
5. PALESTINE ....................................................................................................................................... 47
6. PHILIPPINES .................................................................................................................................... 53
7. SAMOA .............................................................................................................................................. 73
8. ZIMBABWE ....................................................................................................................................... 88

1. ECUADOR

Inception ReportCountry: ECUADOR
Name: ROSALVA BEDON-----------------------------------------------------------------------------------------------------1. Outline of Water Supply Services
1-1. Legal Basis of Water Supply Services-

Constitution of the Republic of Ecuador-

Municipal Code for the Metropolitan District of Quito-

Civil Code-Comprehensive Criminal Organic Code-Organic Code of Territorial Organization, Autonomy and Decentralization - COOTAD-

Organic Code of Planning and Public Finance-Work code-

General Organic Code of Processes-

Organic Law of Public Companies (LOEP)-

Organic Law on Transparency and Access to Public Information (LOTAIP)-

Organic Law of the State Comptroller General-

Organic Law of the Council for Citizen Participation and Social Control (CPCCS)-

Organic Law of Water Resources, uses and exploitation of water-

General Regulations to the Organic Law of Transparency and Access to Public Information-

General Regulations to the Organic Law of Consumer Defense-

Regulation of the Organic Law of the General Comptroller of the State-

Regulations to the Water Resources Law, uses and exploitation of water

1-2. Demarcation of Water Supply Services
Ministry of Environment, Water and Ecological Transition
1-3. Main Actor of Water Supply Utilities
Municipality of the metropolitan district of Quito
1-4. Mission/Vision of Water Supply Utilities
Misión: Provide drinking water and sanitation services with efficiency and corporate
sustainability.

1Vision: To be a sustainable and innovative management company, leader in public services
in the region.
1-5. Your Mission/Vision in your organization
Implement management actions in order to maintain continuous improvement in water
quality and service and business processes-----------------------------------------------------------------------------------------------------2. Water Supply Service Levels
2-1. Main Performance Indicators (PI)Coverage area

372 (sq. km)

Population Served

2.827.106

Collection ratio

98 (%)

Production capacity

1.379.469,355 (m3/day)

Supply duration

22,07 (hr/day)

Supply pressure

40 – 90 psi

Non-Revenue Water

28,9 (%)

Water quality

99,9%

Staff number

1.583

Number of connections

689.274

Staff/1,000 connections

2,3 (people/1,000connections)2-2. Any Monitoring by Performance Indicators (PI)------------------------------------------------------------------------------------------------------

2

3. Management of Water Quality
3-1. Current Situation and Major Challenges/Problems
EPMAPS, cuenta con un índice de calidad del agua del superior al 99 porciento. Mantiene
certificaciones nacionales e internacionales como Sello de Calidad INEN y Aquarating.
Its main challenges are to maintain and improve the water quality index. Create in the
population the culture of caring for water
3-2. Current Actions against Those Challenges/Problems-

Maintain the INEN quality seal certification, as well as Aquarating.

-

Maintain raw and treated water quality monitoring plans as well as water safety plans.

-Permanent training aimed at technical personnel and evaluating the impact of theknowledge acquired in the activities carried out.

3-3. Any Achievements
Exchange of knowledge of the experience of drinking water companies at a national andinternational level.
3-4. Water Quality Standards for Drinking Water-

Technical standard for quality control of water for human consumption - ARCA-

Technical standard for management control the efficient use of drinking water-

NTE INEN 1108 Water for human consumption. requirements

3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization/Regulatory Body / Independent Institution /Others
The Company has approximately 33 drinking water supply systems which have water safety
plans in accordance with WHO criteria.
Additionally, as a control, periodic monitoring of water quality is carried out. In the case ofdeviations, a non-conforming product is raised to analyze the root cause of the deviation andprovide an immediate solution.
3-6. Implementation of Water Safety Plans* or Similar Efforts
Since 2013, the company began the implementation of water safety plans according to thecriteria of the World Health Organization's Manual of Water Safety Plans, adapting to the
EPMAPS scenarios.
4. Reduction of Non-Revenue Water
4-1. Current Situation and Major Challenges/Problems
Non-revenue water levels correspond to the difference between the quantity of water injected3into the system supply and amount of water actually charged to customers, which usuallyoccurs due to leaks (real or physical losses), being the average in the region of 40.38%.
The company has a Non-Revenue Water Management Committee, which is a technical teamthat makes decisions to improve water losses due to leaks or theft in order to be evaluatedin the future.
There is a unit called the Non-Revenue Water Department and its main functions are:-Prepare and supervise plans and programs in order to meet the objectives of reducing
and controlling non-revenue water-

Implement technological improvements such as leak detection-

Supervise the execution of the sectorization and macro measurement plans in order tomeet the objectives of control of unaccounted for water-

Process and analyze information on flow rates, levels and pressures corresponding to
the distribution system in order to coordinate the preparation of pipe replacement plansin drinking water systems

The company has a strategic planning 2023 - 2026 which contains a plan to reduce
unaccounted for water that is measured, through compliance with the indicator Unaccounted
for water index that has 100% performance.
The company has the Aquarating certification, a recognition that evaluates eight areas, oneof them being "Efficiency in Planning and Execution" which contains as a practiceincorporating
specific proposals for the reduction of non-revenue water
The company has the Aquarating certification, a recognition that evaluates eight areas, oneof them being "Efficiency in Planning and Execution" which contains as a practiceincorporating
specific proposals for the reduction of non-revenue water. This practice is being managedwith actions to be evaluated in the future.
The current challenges correspond to providing a timely solution to the theft of both raw andtreated water and water leakage caused by broken pipes
4-2. Current Actions against Those Challenges/Problems
The actions that have been proposed for the issue of water leakage is to implement the
remote detection of leaks that is currently in a pilot study.
4-3. Any Achievements

4Currently, there is greater interaction between the units of the Department of Research,
Development and Innovation and the Department of non-revenue water in order to establish
joint proposals from the point of view of innovation.
4-4. Constitution of NRW (If you have the data, please fill in the table)
The information detailed below is approximate:

Revenue
Authorizedwater

consumption

Billed authorized consumption

177.280.000(m3 /year)
70,64 (%)

Unbilled authorized consumption(ex. fire fighting, cleaning)

73.584.477 (m3 /year)
29,36 (%)

Apparent losses

Water losses

Non-Revenue( Unauthorized consumption (i.e.

18.396.119 (m3 /year)

Water (NRW)Illegal use), Customer metering

7,34 (%)

inaccuracies )Physical losses(Leakage)

55.188.358 (m3 /year)
22, 02 (%)

4-4. Situations about Leakage Detection Measures (DMA etc.)-

Development of the action plan for the materialization of the hydraulic sectorization of thedrinking water distribution system of the Metropolitan District of Quito for the expansionof coverage.

-

Pressure Management Control in the Chilibulo Bajo Sector.

-

Evaluation of the management of pressures in the drinking water distribution system of
the Metropolitan District of Quito and development of the action plan to reduce losses
through pressure control and detection of invisible leaks and sectorization for the
optimization of the water supply systems. La Merced, Alangasí and Pintag parishes.

-----------------------------------------------------------------------------------------------------5. Accounting system of Water Supply Service
5-1. Water Tariff in your Organization-

The EPMAPS rate for water consumption is on average USD 0,53

5

5-2. Balance Sheet of your Organization and 5-3. Profit and Loss Statement of yourOrganization-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply Services/Management
The main achievements of EPMAPS are framed in the following lines of action: economic
management, environmental management and social management. These efforts aremeasured through indicators at a strategic level.

Among the main achievements, there are the recognitions granted by national and6international organizations such as certifications and accreditations, which are the result of apermanent development process, comparing ourselves with the best companies in the sector,
in order to identify shortcomings and opportunities for improvement. In addition, theAquaRating recertification, the reiteration of the leadership of SDG 6:"Clean Water and Sanitation". Other important achievements are:-Certificate of conformity “INEN Quality Seal”.- We maintain the current INEN Quality
Seal until December 1, 2024; and that it is ratified precisely in follow-up audits to Quality
Management System and follow-up to the quality of the Drinking Water product incompliance with the 46 parameters of the Standard INEN 1108.

-

Certification of the AQUARATING evaluation.- We were the first company worldwide
to obtain this certificate after an evaluation and audit in 2016. The AquaRating System,
Developed by the Inter-American Bank of Development (IDB) and International Water
Association (IWA) evaluates 381 practices and 60 indicators.

-

System Certifications Quality and Environmental Management.- We have thecertificate until the year 2023 with follow-up audits, the same as demonstrate continuous
improvement in management business, process efficiency and customer satisfaction.
Quality Management System (ISO 9001:2015).
Environmental Management System (ISO 14001:2015).

-

Ecuadorian Model Recognition of Quality and Excellence (MECE).- in 2022, wereceived the Quality Recognition and Excellence in Public Management awarded by the
Ministry of Work, MECE. Our commitment is to continue promoting innovative processes
to improve the service to our customers and continue to deliver the better water quality
to all citizens.

-

Accreditations ISO 17025.- We maintain the accreditations under ISO 17025 with theEcuadorian Accreditation Service (SAE) that demonstrates the technical competence oflaboratories that verify the quality of the water, meters and the accuracy of the control
equipment of the plants in the company laboratories.

-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improve Water Supply Services-

Expand drinking water coverage in rural areas, through the generation of new projects
that appear in the EPMAPS investment plan.

-mprove the continuity of the service, especially in rural areas and the sector of the valleysof the DMQ.

7-Plan for renovation and repair of pipes in the drinking water distribution network, which
will reduce the levels of leaks.

-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA-

Know the experiences in the application of the guidelines related to the management of
the supply system and what is the criterion that is applied to update or review.

-

Know the actions and results taken on the issue of water stress.

8-2. Expectations toward Japanese Water Utilities-

Learn Japanese practices for the management and administration of drinking water
service and new technologies used for process optimization.

-

Learn about new successful practices that allow addressing non-revenue water issues
efficiently, in order to adapt to the reality of Quito.

-

Enhance knowledge of administration and management of supply systems based on theJapanese experience.

8-3. Expectations toward Japanese Private Companies-

Know the criteria to establish the administration and management of water to privatecompanies.

-

What are the benefits obtained from the management and administration of water fromthe private company.

-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
(Any comments and requests are appreciated.)-

My personal expectation of the course is to know how Japan links its culture to water care.

-----------------------------------------------------------------------------------------------------END.

8

Attachment 2
Water Supply Administration for Better
Management of Water Supply Services (A)Inception Report Presentation
1. Country:

Ecuador

2. Name:Rosalva Bedón

3. Position:

Jefe de Procesos y Calidad

4. Organization: Empresa Metropolitana de Agua Potable y Saneamiento
1

1. Outline of Water Supply Services of EPMAPSEPMAPS has been providing drinking water and sanitation
services in the Metropolitan District of Quito, province of Quito, fornearly 63 years.
For the provision of drinking water, we have seven collection
systems: Papallacta, La Mica, Conducciones Orientales,
Conducciones Western, Rural, Wells and Slopes. These aresupplied from water sources located in the provinces of Pichincha
and Napo. Furthermore, we have the operation of 23 drinking water
treatment plants and 29 wastewater treatment plants.

Current Actions against Those Challenges/Problems-

Maintain the INEN quality seal certification, as wellas Aquarating.
Maintain raw and treated water quality monitoringplans as well as water safety plans.
Permanent training aimed at technical personnel andevaluating the impact of the knowledge acquired in
the activities carried out.

EPMAPS has a water quality index of over 99 percent. It maintains
national and international certifications such as INEN Quality Seal
and Aquarating.
Its main challenges are to maintain and improve the water quality
index. Create in the population the culture of caring for water.
We are active participants in the LEADERS FOR THE SDG
program, of the United Nations Global Compact Ecuador Network.;
We assume for the third time the leadership of the working group of
Sustainable Development Goal (SDG) 6: "Clean Water and Sanitation" .

Challenges, objectives and goals for the next year
and the following three to five years.
- Increase the percentage of treatment of sewage wáter}- Urban drainage- Decrease the physical losses of water so sustained- Optimize the commercial management and clients29

1. Outline of Water Supply Services of your Organization
Challenges, objectives and goals for the next year and the following three to five years- Increase the percentage of treatment of sewage wáter}- Urban drainage- Decrease the physical losses of water so sustained- Optimize the commercial management and clients

Whole Country:Area: 256.370 km2

Population : 18,3 millions Habitants
Coverage Water Supply: 79 %Your Water Supply System/City:
Service Area : 4.196 km2
Population Served: 2.827.106 million

3

1. Outline of Water Supply Services of your Organization
Please fill in variation of the indicators below based on your situation!
INDICATORS

2012

2017

2022

4,39

3,27

2,3

653.184689.472

619.064

Water quality

WHO Guidelines
Norma INEN 1108

WHO Guidelines
Norma INEN 1108

WHO Guidelines
Norma INEN 1108

Coverage area

97,12

99,27

99,83

24

24

24

Staff/1,000 connections
Production capacity (m3/day)

Supply duration(hr/day)

Supply pressure

2,8

6.2 bars

2,8

6.2 bars

2,8

6.2 bars

Number of connections

540.000

615.714650.876

NRW

27,75

28,92

29,39

Collection ratio

90,41

90,91

98

Staff number

2.133

1.781

1.663

4
10

2. Success Story of your Water Supply Services

EPMAPSWATER OF QUITOMISSION, VISION Y PURPOSEMISSION

VISIONPURPOSE

Provide drinking waterand sanitation services
with efficiency andcorporate

To be a sustainable
and innovative
managementcompany, leader inpublic services in theregion.

We contribute to thequality of life of thecitizens of Quito,
ensuring comprehensive
water management.

5

2. Success Story of your Water Supply Services
WATER QUALITYEPMAPS has a water quality index of over 99 %. It maintains national andinternational certifications such as INEN Quality Seal and Aquarating.
Its main challenges are to maintain and improve the water quality index.
Create in the population the culture of caring for water.

CURRENT ACTIONS AGAINST THOSE CHALLENGES/PROBLEMS
Maintain the INEN quality seal certification, as well as Aquarating.
Maintain raw and treated water quality monitoring plans as well as watersafety plans.
Permanent training aimed at technical personnel and evaluating the impactof the knowledge acquired in the activities carried out.

6
11

.

2. Success Story of your Water Supply Services
ACHIEVEMENTS - EPMAPS
Maintain the water quality index above 99%, using
preventive control tools such as monitoring plans fortreated and raw water. The analysis of the results
obtained allows early warning actions to be taken.
Exchange of knowledge of the experience of drinking
water companies at a national and international level.
Recognitions at national and international level such as
Aquarating, INEN quality SEAL and Ecuadorian Modelof Quality and Excellence .
According to Aquarating (IDB Water and Sanitation
Companies comprehensive evaluation system IWA),EPMAPS is among the best in LAC.
Be the pioneers in the application of water safety plansaccording to WHO guidelines.
We have ISO 17025 certification since 2005, arecognition that demonstrates technical competence
and the veracity of the results obtained from laboratory
tests carried out on raw and treated water samples.
7

2. Success Story of your Water Supply Services
ACHIEVEMENTS - EPMAPSWe also maintain and periodically renew ISO 9001 (product quality), 14001 (environment), 37001(anti-bribery) and 45001 (occupational health and safety) certification.

CERTIFICACIÓN ISO
37001:2016

812

2. Success Story of your Water Supply Services
Monitoring System or Plans for Safety ofDrinking Water in EPMAPSThe Company has approximately 33 drinking water supply
systems which have water safety plans in accordance withWHO criteria.
Additionally, as a control, periodic monitoring of water
quality is carried out. In the case of deviations, a nonconforming product is raised to analyze the root cause of
the deviation and provide an immediate solution.

Implementation of Water Safety Plans
Since 2013, the company began the implementation ofwater safety plans according to the criteria of the World
Health Organization's Manual of Water Safety Plans,
adapting to the EPMAPS scenarios.
These plans are evaluated for compliance every two
years and are updated every 4 years. Their application
focuses on mitigating the risk of water quality due toanthropogenic and natural factors.
9

2. Success Story of your Water Supply Services
Reduction of Non-Revenue Water
Non-revenue water levels correspond to the difference between the quantityof water injected into the system supply and amount of water actually charged
to customers, which usually occurs due to leaks (real or physical losses),
being the average in the region of 40.38%.
The company has a Non-Revenue Water Management Committee, which is atechnical team that makes decisions to improve water losses due to leaks ortheft in order to be evaluated in the future.
There is a unit called the Non-Revenue Water Department and its mainfunctions are:Prepare and supervise plans and programs in order to meet the objectivesof reducing and controlling non-revenue water
Implement technological improvements such as leak detection
Supervise the execution of the sectorization and macro measurement
plans in order to meet the objectives of control of unaccounted for water
Process and analyze information on flow rates, levels and pressurescorresponding to the distribution system in order to coordinate thepreparation of pipe replacement plans in drinking water systems
1013

2. Success Story of your Water Supply Services
Reduction of Non-Revenue Water
The company has a strategic planning 2023 - 2026 which contains a plan toreduce unaccounted for water that is measured, through compliance with
the indicator Unaccounted for water index that has 100% performance.
The company has the Aquarating certification, a recognition that evaluateseight areas, one of them being "Efficiency in Planning and Execution" whichcontains as a practice incorporating specific proposals for the reduction of
non-revenue water.
The company has the Aquarating certification, a recognition that evaluateseight areas, one of them being "Efficiency in Planning and Execution" whichcontains as a practice incorporating specific proposals for the reduction of
non-revenue water. This practice is being managed with actions to beevaluated in the future.
The current challenges correspond to providing a timely solution to the theftof both raw and treated water and water leakage caused by broken pipes
11

2. Success Story of your Water Supply Services
Current Actions against Those Challenges/Problems
The actions that have been proposed for the issue of water leaks are to
implement remote detection of leaks, which is currently in a pilot study called
remote detection.

Achievements
EPMAPS has the Non-Revenue Water Committee and a unit that addresses
actions related to this issue and manages the "Non-Revenue Water Control andReduction Program" and its main actions are:. Hydraulic modeling of distribution
networks Increased coverage of micrometers Installation of macrometers
Hydraulic sectorization, telemetry and remote control, among othersDue to theeconomic relevance of having non-revenue water, EPMAPS has had as its
strategic objective and indicator "Index of non-revenue water in the D.M.Q" since2009.
Currently, there is greater interaction between the units of the Department ofResearch, Development and Innovation and the Department of non-revenue
water in order to establish joint proposals from the point of view of innovation.
1214

2. Success Story of your Water Supply Services
Constitution of NRW

The information detailed below is approximate

Revenue water

Billed authorized

177.280.000(m3 /year)

consumption

70,64 (%)

Authorized consumption
Unbilled authorized consumption(ex. fire fighting, cleaning)

Apparent losses( Unauthorized consumption (i.e.
Illegal use), Customer metering
inaccuracies )Non-Revenue Water (NRW)Water losses

Physical losses(Leakage)

73.584.477 (m3 /year)
29,36 (%)

18.396.119 (m3 /year)
7,34 (%)

55.188.358 (m3 /year)
22, 02 (%)

13

2. Success Story of your Water Supply Services
Situations about Leakage Detection Measures
Development of the action plan for the materialization of thehydraulic sectorization of the drinking water distribution system of
the Metropolitan District of Quito for the expansion of coverage.
Evaluation of the management of pressures in the drinking water
distribution system of the Metropolitan District of Quito anddevelopment of the action plan to reduce losses through pressure
control and detection of invisible leaks and sectorization for the
optimization of the water supply systems. La Merced, Alangasí
and Pintag parishes.
Implementation of the non-revenue water reduction plan. (Status:
is being studied for hiring) .

14
15

3. Recent Challenges to Improvement of Water Supply
Services
Expand drinking water coverage inrural areas, through the generation of
new projects that appear in the
EPMAPS investment plan.
Improve the continuity of the service,especially in rural areas and thesector of the valleys of the DMQ.
Plan for renovation and repair of
pipes
in
the
drinking
water
distribution network, which will
reduce the levels of leaks..

15.

4. Expectations toward the ProgramYour expectation toward this program
My personal expectation of the course is to know how Japan links
its culture to water care and what are your keys to success.
Finally, know the methodology of creating business culture in thestaff in order to achieve a purpose in a short time.
Expectation of your superior toward this program.
Know and apply, according to the reality of EPMAPS, good
improvement practices to water safety plans that include water
quality and success factors on the issue of non-revenue water.

16
16

¡Thank you so much!

I NG . RO SAL V A BE DO N
Process and Quality Manager
EPM APS -AG UA DE Q UI TO

17

2. JORDAN

Inception ReportCountry :jordan
Name: hamza khamis Mohammad Alrefa'i-----------------------------------------------------------------------------------------------------1. Outline of Water Supply Services
1-1. Legal Basis of Water Supply Services(What kind of laws and regulations are Water Supply Services based on?)1-2. Demarcation of Water Supply Services(Which ministry is in charge of what kind of field of water?)
1-3. Main Actor of Water Supply Utilities(e.g. In Japan, most water utilities are public bureau under local government.)
1-4. Mission/Vision of Water Supply Utilities
1-5. Your Mission/Vision in your organization-----------------------------------------------------------------------------------------------------2. Water Supply Service Levels
2-1. Main Performance Indicators (PI)Coverage area

49.181(sq. km)

Population Served

7,131.100

Collection ratio

50(%)

Production capacity

1,200.000

Supply duration

9 (hr/day)

Supply pressure

5 bar

Non-Revenue Water

49.5(%)

Water quality

good

Staff number

1050

Number of connections

1,412.103

Staff/1,000 connections

90 (people/1,000connections)(m3/day)

2-2. Any Monitoring by Performance Indicators (PI)18

-----------------------------------------------------------------------------------------------------3. Management of Water Quality
3-1. Current Situation and Major Challenges/Problems
3-2. Current Actions against Those Challenges/Problems
3-3. Any Achievements
3-4. Water Quality Standards for Drinking Water
3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization /Regulatory Body / Independent Institution /Others
3-6. Implementation of Water Safety Plans* or Similar Efforts(* Water Safety Plans: refer to the following URL and review before
participating in the Course, the Chapter 4 ”Water Safety Plans” ofthe ”Guidelines for drinking-water quality, third edition”
URL: http://www.who.int/water_sanitation_health/dwq/gdwq3_4.pdf )-----------------------------------------------------------------------------------------------------4. Reduction of Non-Revenue Water
4-1. Current Situation and Major Challenges/Problems
4-2. Current Actions against Those Challenges/Problems
4-3. Any Achievements
4-4. Constitution of NRW (If you have the data, please fill in the table )Authorized

Revenue

Billed authorized

consumption

water

consumption(m3 /year)(%)

Non-Revenue

Unbilled authorized

Water (NRW)

consumption(ex. fire fighting, cleaning)

Water losses(m3 /year)(%)

Apparent losses( Unauthorized
consumption (i.e. Illegal(m3 /year)(%)use), Customer metering
inaccuracies )Physical losses(Leakage)(m3 /year)

19

(%)

4-4. Situations about Leakage Detection Measures (DMA etc.)-----------------------------------------------------------------------------------------------------5. Accounting system of Water Supply Service
5-1. Water Tariff in your Organization
5-2. Balance Sheet of your Organization
5-3. Profit and Loss Statement of your Organization(*[Public Utilities] (1) Profit and Loss Account(2) Capital Income and Expenditures of your Organization)(* You can check the case of Tokyo in the chapter 4 ”Financial System andFuture Financial Management” of this file.
URL:

http://www.waterprofessionals.metro.tokyo.jp/pdf/wst_02.pdf)

Related to the financial department of WAJ.
-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply
Services/Management- implementation a comprehensive water lost reduction projects- planning and execution works for Water harvesting projects-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improve Water Supply Services
High financial costs of water treatment and projects-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA
8-2. Expectations toward Japanese Water Utilities
8-3. Expectations toward Japanese Private Companies
Gain exceptional knowledge and experience about the water management.
-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
(Any comments and requests are appreciated.)
Getting the sufficient skills and experience.
-----------------------------------------------------------------------------------------------------END.

20

For
Accepted Participants Only

by 13th November (Mon), 2023

Attachment 2
Water Supply Administration for Better
Management of Water Supply Services (A)Inception Report Presentation
1. Country: jordan
2. Name:Hamza khamis mohammad alrefai
3. Position:projects supervision
4. Organization water authority of jordan
1

Inception Report Presentation
Each applicant is kindly requested to make presentation of Inception Report (M/SPower Point file with less than 15 slides) which cover the following 7 topics
about the individual water supply company/public water supply authority to which
the participant belongs.
Presentation time: 15 minutes including Q/A
4 topics:
1. Outline of Water Supply Services of your Organization
2. Success Story of your Water Supply Services
3. Recent Challenges to Improvement of Water Supply Services
4. Expectations toward the Program

2
21

1. Outline of Water Supply Services of your Organization

Whole Country:
Area : 49,181

km2

Population : 7 millions
Coverage Water Supply: 70%

Your Water Supply System/City:
Service Area : 1,680

km2

Population Served: 4million/ thousand3

1. Outline oter Supply Services of your Organization

Please fill in variation of the indicators below based on your situation!

INDICATORS

2006 or 20072016 or 2017

Goals for 2025

Staff/1,000 connections

100

90

50

Production capacity

1,000.000

1,200.000

1,700.000

Water quality

good

good

good

Coverage area

50%

70%

90%

Supply duration(hr/day)6

915

Supply pressure

2 bar

5 bars

5 barsNumber of connections

1,000000

1,412.103

2,000000

NRW

55%

49.5%

45%

Collection ratio

20%

50%

70%

Staff number

2000

1050

700

(m3/day)

422

2. Success Story of your Water Supply Services- implementation acomprehensive water lost reduction projects.
- planning and execution works for water harvesting projects.

5

3. Recent Challenges to Improvement of Water Supply
Services- High financial costs of water treatment and projects.

623

4. Expectations toward the ProgramYour expectation toward this program- Getting the sufficient skills and experience.

Expectation of your superior toward this program.
(Please ask your superior their expectation.)- Work to improve skills at work

724

3. LAOS

Inception ReportCountry: Laos
Name: Mrs. Phaimany SENGPHOUVONG
Vice chief of Personnel unit, Personnel-administration sector,
Vientiane Capital Water Supply State Enterprise (NPNL)
1-1. Legal Basis of Water Supply Services(What kind of laws and regulations are Water Supply Services based on?)The water supply law is water supply service based on, and it was approved by the
National Assembly in July 2009, all most of stipulations are on water supply services,
including 77 articles, namely Business operations, Rights and duties of service
providers, users of services.
1-2. Demarcation of Water Supply Services(Which ministry is in charge of what kind of field of water?) The department of water resource, ministry of natural resource and environmentis in charge.
1-3. Main Actor of Water Supply Utilities(e.g. In Japan, most water utilities are public bureau under local government.) Vientiane Capital Water Supply State Enterprise is under the direction of thedepartment of water supply, Ministry of Public Works and Transport.
1-4. Mission/Vision of Water Supply Utilities
Mission: Increase the water production, extend the pipeline, network system tosupply clean water for consumers, widely adequate and based oninternational standard.
Vision: Being a state enterprise to supply quality water supply, widely adequate
and stable in business operation.
1-5. Your Mission/Vision in your organization
Mission: The highly skilled workforce for exceptional services.
Vision: Good staff with good vision, good working and good planning.
------------------------------------------------------------------------------------------------------

25

2. Water Supply Service Levels
2-1. Main Performance Indicators (PI)
Table 1. Main Performance Indicators on 2022
Coverage area

3,920 (sq. km)

Population Served

818,995 People

Collection ratio

95 (%)

Production capacity

284,710 (m3/day)

Supply duration

24 (hr/day)

Supply pressure

0.02 – 5.71 bar

Non-Revenue Water

28 (%)

Water quality<5 NTU

Staff number

591

Number of connections

178,765

Staff/1,000 connections

3.3 (people/1,000connections)2-2. Any Monitoring by Performance Indicators (PI)
Table 2. The result of Performance Indicator calculation (23PI) 2022
No.
1. Safety

Performance Indicator

Unit

1001

Violation ratio of water quality standard

%

1002

Direct supply from distribution main%

(1) Population Served (Service area)%(2) Population served (Service area + new
development zone)

%

2002

Restricted water supply ratio

%

2003

Water supply pressure inadequacy ratio

%

2004
2005

Hour of water interruption
Non-revenue water (NRW)

Hours
%

2006

Aging of water treatment plant facilities%

2. Stability
2001

26

Results

85.51

94.69
14.29
No data
31.54
0.00

Aging of electric and mechanical &equipment (WTP)
Aging of mains pipe

%

3001

Billing issuance ratio

%

3002

Non-payment ratio (Number)

%

3003

Non-payment ratio (Amount)

%

3004

Water supply service complaints

%

3005

Resolved complaints ratio

%

3006

Cost of Water supply

USD/m33007

Unit tariff of water supply

USD/m33008

Rate to total returns

%

3009

Number of employee qualifications

Degree/person

3010

Training time

Hrs

3011

Year of experience for water supply service Year/person

3012

Income per officer

USD/person

3013

Transmission input per employee

m3/person

2007
2008

%

3. Sustainability-----------------------------------------------------------------------------------------------------3. Management of Water Quality
3-1. Current Situation and Major Challenges/Problems
 High turbidity of raw water;
 The amount of water fluctuates according to the season; Natural disaster.
 Technology and chemicals
3-2. Current Actions against Those Challenges/Problems
To monitor the water quality at water treatment plants, in the main
pipeline network, inspection of five water treatment plants including
107 sample points.

27

18.63
1.44

100.00
6.08
9.85
1.43
99.71
0.17
0.12
105.99
1.82
15.10
13.38
15,800.00
179,873

3-3. Any Achievements
 To create the manual for using water quality testers to detect various
substances;
 NPNL can check the various chemicals inspection for water quality
which includes 23 parameters, according to water quality standard
management for drinking and domestic use, ministry of health.
3-4. Water Quality Standards for Drinking Water (none) Not reach to water quality standards for drinking water or tap.
3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization/ Regulatory Body / Independent Institution /Others Complying the data.
3-6. Implementation of Water Safety Plans* or Similar Efforts(* Water Safety Plans: refer to the following URL and review before
participating in the Course, the Chapter 4 ”Water Safety Plans” of the”Guidelines for drinking-water quality, third edition”
URL: http://www.who.int/water_sanitation_health/dwq/gdwq3_4.pdf ) Complying the data.

28

-----------------------------------------------------------------------------------------------------4. Reduction of Non-Revenue Water
4-1. Current Situation and Major Challenges/Problems

Non-revenue water in Vientiane capital is estimated at 28 %;Multiple network leaks

4-2. Current Actions against Those Challenges/Problems

Quick assessment and repair 24 hours
To replace old pipe
To read water meters correctly

4-3. Any Achievements
 To reduce transmission and commercial losses
 To increase supply hours
4-4. Constitution of NRW (If you have the data, please fill in the table)
Authorized
Revenue
consumption water

Billed authorized
consumption(m3 /year)
72 (%)

NonRevenue
Water
(NRW)
Water losses

Unbilled authorized
consumption(ex. fire fighting, cleaning)(m3 /year)
1 (%)

Apparent losses( Unauthorized
consumption (i.e. Illegaluse), Customer metering
inaccuracies )(m3 /year)
2 (%)

Physical losses(Leakage)(m3 /year)
25 (%)

4-4. Situations about Leakage Detection Measures (DMA etc.)
 Total of water meters in Vientiane Capital, there are 178,765 meters, theDMA zone is covered 22 %, and can reduce non-revenue water.
------------------------------------------------------------------------------------------------------

29

5. Accounting system of Water Supply Service
5-1. Water Tariff in your Organization
NPNL has classified the consumer into 03 categories:
Category I: General People, employees, soldier, police, official staff and SME;
Category II: Government administration, hospitals-schools of government,
administrative offices, various ministries, headquarters, publicgardens, international organizations and various embassies;
Category III: Manufacturing, factory, companies, hotels, guest houses,
restaurants-entertainment, school and hospitals of private.
Table 3. Classified the consumer and tariff of NPNL (on 2016 – present)
CategoryI

IIIII

Name of category
Household

Governmental
Commercial

Water volume
1-10 m3/month11-30 m3/month
31-50 m3/month
51 m3/month or more
1 m3/month or more
1 m3/month or more

USD/m3
0.07
0.10
0.13
0.16
0.13
0.16

5-2. Balance Sheet of your Organization
5-3. Profit and Loss Statement of your Organization(*[Public Utilities] (1) Profit and Loss Account(2) Capital Income and Expenditures of your Organization)(* You can check the case of Tokyo in the chapter 4 ”Financial System andFuture Financial Management” of this file.
URL:

http://www.waterprofessionals.met/ro.tokyo.jp/pdf/wst_02.pdf
Table 4. The operating income and expenses, net profit
No
I

II

contents
Operating income
Water sold in comeConstruction income
Other incomes
Operating expenses
salaryElectricity
chemicalUSD
13,504,753.39
9,338,443.94
36,246.48
4,130,062.97
12,741,671.21
2,595,098.56
1,594,859.16
531,309.23

30

)

III

IV
V

Operating and maintenane
Contractor wageother expenses
Payment for water purchase
Depreciation and amortization
Interest
Other special damages
Net profit
Profit tax (income)Tax (No-income)
Dividend to government
Total amount of tax
Net profit

2,778,208.28
24,218.84
1,674,334.73
1,326,305.71
2,210,595.40
6,741.29
763,082.18
152,616.44
366,279.45
518,895.89
244,186.30-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply
Services/Management
 Improved to organization roles clearer, work implementation to be smoother,faster service such as water bill payment developing to be more convenient,faster, and more ways like paying through phone applications, bank counters,
and NPNL’s counters in 9 districts, and also reducing the document traffic
procedure to be more effective, at the same time to achieve the water supply
development plan in the service area by 2025 and 2030, approximately 98–99%.
-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improve Water Supply Services-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA
8-2. Expectations toward Japanese Water Utilities
8-3. Expectations toward Japanese Private CompaniesKnowledge transfer on how they have managed to improve water supply
services from administration, also management perspective.

-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
(Any comments and requests are appreciated.)------------------------------------------------------------------------------------------------------

31

Inception Report
Administration and Managementof Water Supply Service (A)

32

33

34

35

I. Microorganisms
1. E.coli (E.coli)
II. Chemicals
1. Aluminum (Al)
2. Arsenic (As)3. Chlorine (Cl-)
4. Chlorine (Cl2)(Chlorine
residues)
5. Copper (Cu)
6. Cyanide (Cn-)
7. Fluoride (F)8. Iron (Fn)
9. Lead (Pb)
10.Manganese (Mn)
11.Mercury (Hg)
12.Nitrate (NO3-)

13. Nitrate (NO2-)
14. Sodium (Na)15. Sulphate
16. Sulphate ion (So4)
17. Zine (Zn)
18. Taste
III. Physical
1. Color (Clr)
2. Acid and bases (pH)
3. Induce Electric (Conductivity)
4. Turbidity (Turbidity)
5. Water hardness (Hardness) CaCO336

NPNL Water quality
Annual Report Book

37

THANK YOU

38

39

4. MADAGASCAR

Inception ReportCountry: Madagascar
Name: RAFARALAHY Zarasoa Malandy-----------------------------------------------------------------------------------------------------1. Outline of Water Supply Services
1-1. Legal Basis of Water Supply Services

Water Supply Services based is based on Water Code via Law N 98-029
1-2. Demarcation of Water Supply Services

The ministry is in charge of potable water is the Ministry of Water, Sanitation andHygiene. The Ministry of Agriculture and livestock is responsible of water for irrigation, Finally,
the ministry of environment is responsible of natural resources
1-3. Main Actor of Water Supply Utilities

In my country, water utilities are a public bureau under local government which is called
JIRAMA under the Ministry of Water, Sanitation and Hygiene.
1-4. Mission/Vision of Water Supply Utilities

Water utilities have the objective to connect to its network, as many water connections as
possible
1-5. Your Mission/Vision in your organization

As Water Manager, my mission is to coordinate all projects related to water (especially safe
water), sanitation and hygiene. We are responsible for the water sullied to the beneficiaries both inquantity and quality-----------------------------------------------------------------------------------------------------2. Water Supply Service Levels
2-1. Main Performance Indicators (PI)Coverage area
21 930 (sq. km)
Population Served
6900 people
Collection ratio
4 (%)
Production capacity
780 (m3/day)
Supply duration
23 (hr/day)
Supply pressure
0,6 bars
Non-Revenue Water
24 (%)
Water quality
Good
Staff number
30
Number of connections
670 customers
Staff/1,000 connections
30(people/1,000connections)2-2. Any Monitoring by Performance Indicators (PI)------------------------------------------------------------------------------------------------------

40

3. Management of Water Quality
3-1. Current Situation and Major Challenges/Problems••

Water facilities agent routine on purifying raw water
Some of section receive brown and smelling water on their tap

3-2. Current Actions against Those Challenges/Problems

Follow-up on water purification processes carried out by the facilities under ministry of water,
sanitation and hygiene guidance.
3-3. Any Achievements

Using the appropriate amount of water purification chemicals depending to the amount ofwater to be purified.
3-4. Water Quality Standards for Drinking Water

OMS and Malagasy Standards.

3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization /Regulatory Body / Independent Institution /Others

In my organization, JIRAMA is the organization responsible of the safety of drinking water inurban areas as the district in the nation under the leadership of the Ministry of Water, Sanitationand Hygiene.

3-6. Implementation of Water Safety Plans* or Similar Efforts(* Water Safety Plans: refer to the following URL and review before participating in the
Course, the Chapter 4 ”Water Safety Plans” of the ”Guidelines for drinking-water quality,
third edition”
URL: http://www.who.int/water_sanitation_health/dwq/gdwq3_4.pdf )-----------------------------------------------------------------------------------------------------4. Reduction of Non-Revenue Water
4-1. Current Situation and Major Challenges/Problems••

NRW ratio is due to water theft and damages of pipes
We have not achieved significant improvement of the situation because of many reasons4-2. Current Actions against Those Challenges/Problems••

No current palpable actions yet
Negociation in process with technical and financial partners in order to alleviate theproblems

4-3. Any Achievements
4-4. Constitution of NRW (If you have the data, please fill in the table)
Authorized
consumption

Water losses

Revenue
water

Billed authorized
consumption

Non-Revenue
Water (NRW)

Unbilled authorized
consumption(ex. fire fighting, cleaning)
Apparent losses( Unauthorized
consumption (i.e., Illegal

41(m3 /year)
76 (%)(m3 /year)
4 (%)(m3 /year)
9 (%)

use), Customer metering
inaccuracies)
Physical losses(Leakage)(m3 /year)
13 (%)

4-4. Situations about Leakage Detection Measures (DMA etc.)-----------------------------------------------------------------------------------------------------5. Accounting system of Water Supply Service
5-1. Water Tariff in your Organization
415 MGA /m3
5-2. Balance Sheet of your Organization
Negative
5-3. Profit and Loss Statement of your Organization(1) Profit and Loss Account
Yield : 68%(2) Capital Income and Expenditures of your Organization
Capital income : 15 000 000 MGA
Expendituries :(* You can check the case of Tokyo in the chapter 4” Financial System and Future
Financial Management” of this file.
URL: http://www.waterprofessionals.metro.tokyo.jp/pdf/wst_02.pdf )-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply Services/Management
Empowerment of the facilities about the appropriate amount of chemicals to use to purify thewater properly-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improve Water Supply Services
Lack of budget for operating expenses-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA
Hoping for an effective support from Japanese government and JICA in order to strengthen
the capacities of malagasy technicians working in the water sector.
8-2. Expectations toward Japanese Water Utilities
Acquisition of new knowledges and good experiences aiming on improving the current
management system of the water utilities in Madagascar.
8-3. Expectations toward Japanese Private Companies
Receiving multiple experiences from private companies in Japan and having an overview of
how develop countries manage their water utilities.
9. Expectations toward the Program.
A sharing session between the participants countries during the program will be a good idea

42

Fitiavana - Tanindrazana Fandrosoana

Water Supply Administration for Better
Management of Water Supply Services (A)Inception Report Presentation
1. Country : Madagascar
2. Name : RAFARALAHY Zarasoa Malandy
3. Position : Regional Manager - Analanjirofo
4. Organization : Ministry of Water, Sanitation and Hygiene

1

Outline of the Presentation
1. Outline of Water Supply Services of your Organization
2. Success Story of your Water Supply Services
3. Recent Challenges to Improvement of Water Supply Services
4. Expectations toward the Program

243

1. Outline of Water Supply Services of your Organization
Whole Country:
Area : 587 041 km2
Population : 30 507 696 Habitants
Coverage Water Supply:

52.82 % ( 70% in urban area and 48% in rural area)Your Water Supply System/City
Service Area :21 930 km2

Population Served: 12 316 Habitants

1. Outline of Water Supply Services of your Organization
The city's drinking water supply system was built in 1968 andis composed of:- abstraction of underflow from the Maromandia basin;- 100 m3 vertical flow static decanter and 2x27m3 single-layer twocompartment rapid sand filter;- 400 m3 semi-underground tank;- 6 water kioskes /12 functional and 691 private connections.

444

1. Outline of Water Supply Services of your Organization
INDICATORS

2012

2022

Goals for 2025

Staff/1,000 connections

13

7

36

Production capacity (m3/day)

400

460

1200

WHO Guidelines

WHO Guidelines

WHO Guidelines

Coverage area (%)

35

40

100

Supply duration

24

16

24

Supply pressure (bars)

2,50,5 to 1,55

Number of connections

415

691

1300 but will depend on theavailability of water produced

NRW (%/day)

10

27

5

50, 1043, 4598

9

14

Respecting the norms pernumber of connections

Water quality(hr/day)

Collection ratio (%/month)
Staff number

5

2. Success Story of your Water Supply Services
Partnership agreement between JIRAMA and the NGO Gret via SEDIF funding about the
improvement of production and distribution network as well as the extension of the network

Increase in the number of clients
Multitude of people wishing to connect to the JIRAMA water supply network

645

3. Recent Challenges to Improvement of
Water Supply Services
3.1. Technical challenges
Low amount of water production compare to the water needs
population
Obsolescence of the existing system
Low coverage of the distribution network
3.2. Social, economic and financial challenges
Any autonomy of decision-making in the region
Insufficient budget allocated to operating expenses
Need for reform on system management

7

4. Expectations toward the Program
4.1. My expectation toward this program
Strengthening my capacities in terms of water supply infrastructure
especially administration and management
Acquisition of new expertise from many participating countries andespecially from Japan in order to enhance the development of our watersupply management
4.2.Expectation of my superior toward this program
Ensure and concretize the sustainability of the collaboration between
Madagascar and Japan
Establish forms of collaboration and partnership with Japan to improve
our drinking water services

846

5. PALESTINE

Administration andManagement of Water Supply
Services (A)Inception Report Presentation

1. Country: Palestine
2. Name: Husam Riyal
3. Position: Water Engineer / Studies andprojects section & Non-revenue section
4. Organization: Jenin Municipality/ Water Department
1

Location247

Introduction of Water Supply System of Jenin Municipality
Jenin is currently supplied with water from 3 municipal wells, 13 private
wells and 3 WBWD connections. There are 4 storage reservoirs with a total
capacity of 5,720 m3. The total network length is about 160 km without
the house connections. The total number of water meters is 10,200 andthe approximate number of house connections about 7,000.

Area ofcountry :27,700 km2

Service Area :22 km2

Population :millionCoverage

Population

Water

Habitants

Served:Supply: 89 %

66000

3

2. Water Supply Services Levels
INDICATORS

2023

Coverage area

89%

Population served

66,000

Collection ratio

61%

Production capacity

11,600 m3/day

Supply duration

Intermittent supply

Non-Revenue water

56%

Water quality

From guideline

Staff number

50 person

No. of connection

10,200Staff/1000 connection

4.9

4
48

3. Success Story of your Water Supply Services
1. Increasing the amount of supplied water.
2. Increasing the bill collection ratio in some areas from anaverage of 30% to 70%.
3. Adopting prepaid water meter in order to increase bill collection
ratio and reduce NRW ratio. " approximately 50% of water connection became PPWM
4. Rehabilitating some sections in the network to reduce the losses.
5. Capacity building for Water and wastewater department staff,
including on job training for the technicians.
6. Implementing advanced technology in Leak detection.

5

4.Non-Revenue water
The current NRW on entire city
* NRW for (Jun&july-2023)
NRW (%of SIV)NRW(m3/month)

PPWM consBilled Vol(m3/month)

56.82%

329,136

123,468

126,620SIV(m3/month)579,224

The problem in my city that the age of pipe
is too old Approx. More than (50 year) , toovercome this problem we replace some partof water network as possible we can in-addition
to Doing countermeasures activity for Nonrevenue water49

Leak Detection and Repairing

The city divided to
DMA to make iteasy to control &doing our activity

After digging onleakage , identifying
leakage and repair
on GIS

6.Major recent achievement in improvement ofwater supply services
Before starting improving watersome area suffering that the water
did not reach to there house , but
we working on it by deal with newprivet wells distributed on areathat have problem , after we deal
with privet wells some are started
feed water 24 hr

50

7.Challenges

Sustainability of organizing the NRW teams.
Increase the water supply hours
Stop the depts and increase the collection ratio
Secure the fund for infrastructure project for rehabilitating the water
NW

8. Expectation* Expectation toward Japanese government and JICA
Continuing support water sector at developing country especially at Palestine* Expectation toward Japanese utility
Gain knowledge from their experience on water management
to try apply it in our country*Expectation toward Japanese privet company
Gain knowledge from their field experience on field management and how to work
technically on field51

Thank You

52

6. PHILIPPINES

Inception ReportCountry: Philippines
Name: Enrique P. Reyes
Metropolitan Cebu Water District-----------------------------------------------------------------------------------------------------1. Outline of Water Supply Services
1-1. Legal Basis of Water Supply Services(What kind of laws and regulations are Water Supply Services based on?)
MCWD’s water service is mandated by Presidential Decree (PD) 198 of the
Republic of the Philippines. A law promulgated by then President
Ferdinand Marcos in 1973.
1-2. Demarcation of Water Supply Services(Which ministry is in charge of what kind of field of water?)
MCWD is serving the following cities and municipalities:
1. Cebu City – This is where the main office MCWD is situated.
2. Talisay City – Situated approximately 8 km. (approximately 12 km.
driving route) to the south of Cebu City.
3. Mandaue City – Situated to the north of Cebu City at approximately
13 km. (20 km. driving route)
4. Lapu-Lapu City – Located in another island called Mactan. It is 22 km.
to the east of Cebu City (approximately 35 km. driving route).
5. Municipality of Cordova – A municipality in Mactan, situatedapproximately 23 km. to the west of Cebu City (approximately 41 km.
driving route).
6. Municipality of Consolacion – Approximately 28 km. north of Cebu
City (approximately 29 km. driving route).
7. Muncipality of Liloan – Approximately 29 km. north of Cebu City
(approximately 40 km driving route).
8. Municipality of Compostela – Approximately 38 km. north of Cebu
City (approximately 53 km. driving route).

53

1-3. Main Actor of Water Supply Utilities(e.g. In Japan, most water utilities are public bureau under local government.)
MCWD is a Government Owned and Controlled Corporation. It is within theregulatory power of the government agency called Local Water Utilities
Administration (LWUA) in terms of water tariff. It is also regulated by agovernment agency called National Water Resources Board (NWRB) in termsof securing water rights and water drilling permits.
1-4. Mission/Vision of Water Supply Utilities
Mission:We are committed to undertake continuing exploration and development
activities, aimed at the preservation and sustainability of our water resources. We
must always adhere to sound practices in preserving our natural environment.
Our capability to provide proper services must continuously improve by designingand managing the growth of infrastructure in an innovative, timely, safe and costeffective manner and conforming to internationally accepted standards.
We shall operate and maintain our facilities in an optimal manner, making total
quality an integral part of our performance.
It is then indispensable to nurture a highly-motivated workforce, with a strong
spirit of collaboration, deeply committed to professionalism, and firmly focusedon productivity.
The workforce shall be upheld and inspired by a competent management teamdedicated to the common good of MCWD.
All these tasks must be accompanied by sound and prudent financial managementwith the overriding goal of providing better services to the people of Metro Cebu.
Vision:MCWD envisions itself to be a progressive and economically viable utility firm thatprovides adequate, safe, potable and affordable water and an effective seweragesystem for Metro Cebu.
1-5. Your Mission/Vision in your organization
We are committed to maintain MCWD pipelines such as raw water, transmission,
distribution and service connection lines and restore road pavements affected by54

maintenance works and projects in a prompt and efficient manner to minimize
water system loss, prevent and arrest water contamination in order to provide
customer satisfaction.
-----------------------------------------------------------------------------------------------------2. Water Supply Service Levels
2-1. Main Performance Indicators (PI)Coverage area

697 (sq. km)

Population Served

914,735

Collection ratio

79.9(%)

Production capacity

7,926,100 (m3/day)

Supply duration

21.94 (hr./day)

Supply pressure

13psi

Non-Revenue Water
Water quality

32.67 (%)
Philippine National Standards for Drinking Water(PNSDW)

Staff number

846

Number of connections

204,109

Staff/1,000 connections

0.846 (people/1,000connections)2-2. Any Monitoring by Performance Indicators (PI)
1. Water sampling monitoring
2. Water distribution
3. Efficient and on time water meter installation
4. Timely water meter reading on consumption per concessionaires-----------------------------------------------------------------------------------------------------3. Management of Water Quality
3-1. Current Situation and Major Challenges/Problems
Salt water intrusions of the water source (aquifer) due to over extractions ofwater by other entities and Nitrate contamination due to some bottomless
septic tanks from residential houses which were not totally monitored.
3-2. Current Actions against Those Challenges/Problems
MCWD limits its abstraction of water from the aquifer. Reported to NWRB of
the situation that resulted in the issuance of a moratorium against further

55

water extraction. MCWD shifts its sourcing to surface water and desalinationin partnership with the private sectors.
3-3. Any Achievements
While moratorium is in place, MCWD continues to monitor the water quality inorder to ensure that the water distributed to the consumers, passes the quality
standard and at the same time determine the state of water quality of thesource so as to implement appropriate actions should problems occur.
3-4. Water Quality Standards for Drinking Water
MCWD uses the Philippines National Standards for Drinking Water (PNSDW).
3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization /Regulatory Body / Independent Institution /Others
MCWD is operating its own water quality laboratory to conduct testing of water.
The laboratory also coordinates with a government agency called Department
of Health (DOH). Our MCWD laboratory is applying for an ISO 17025:2017
accreditation, which will certify that it has the technical competency toconduct water quality test and that can produce valid and reliable result.
3-6. Implementation of Water Safety Plans* or Similar Efforts(* Water Safety Plans: refer to the following URL and review before participatingin the Course, the Chapter 4 ”Water Safety Plans” of the ”Guidelines fordrinking-water quality, third edition”
URL: http://www.who.int/water_sanitation_health/dwq/gdwq3_4.pdf )MCWD currently has its Water Safety Plan manual which we use toconsistently ensure the safety and acceptability of a drinking water supply.
-----------------------------------------------------------------------------------------------------4. Reduction of Non-Revenue Water
4-1. Current Situation and Major Challenges/Problems
MCWD is experiencing above target NRW. While the Local Water Utilities
Administration (LWUA) is mandating to reduce the NRW to 20%, the district’s
NRW is at 32.67% as of July 2023. The following are the challenges of NRW:
1. Pipeline configuration is looping. So it is challenging to isolate a system
for monitoring and control.
2. There are pipelines that were as old as the water district. So it needs
rehabilitation.

56

3. Rehabilitation requires huge Capital Expenditures (CAPEX).
4. Several valves and appurtenances are difficult to locate since in the earlyyears of operation, there was no documentation of its location.
5. Local Government Unit (LGU) requirements: permits, licenses, traffic
6. Telecommunication companies horizontal directional drilling (HDD)
causes damages to our pipelines.
4-2. Current Actions against Those Challenges/Problems
1. The Pipelines and Appurtenances Maintenance Department (PAMD) isrequesting for budget for rehabilitation of pipes.
2. Implementation of District Metering Area (DMAs) projects
3. Employment of GIS tools to locate the assets of the water district
4. Proper coordination with LGUs
5. For every pipeline damages caused by Telco’s, mcwd bills them basedon the cost of labor, material replacement used and water losses.
4-3. Any Achievement
1. Partial LGU negotiation on permits and other requirements
2. Bill contractors on damaged pipes of MCWD, based on labor, materials
and water loss
3. Revival of previous DMA’s which was damaged
4-4. Constitution of NRW (If you have the data, please fill in the table)
Authorized

Revenue

Billed authorized

consumption

water

consumption

Non-Revenue

Unbilled authorized

Water (NRW)

consumption(ex. firefighting,

60,769,728.16 (m3 /year)
67.33(%)

68,682.40(m3 /year)
0.08(%)

cleaning)
Water losses

Apparent losses( Unauthorized
consumption (i.e.

1,892,856.15(m3 /year)
2.10(%)

Illegal use), Customer
metering inaccuracies )Physical losses(Leakage)

27,519,645.26(m3 /year)
30.49(%)

57

4-4. Situations about Leakage Detection Measures (DMA etc.)
1. Ongoing sweeping of our pipelines (daily at approximately 2.8KMS)
2. Preparation of new DMA to be implemented within the next 3 years
3. Installation of flowmeters in all raw water mains and from reservoir goingto the main lines
4. Coordination with Telco contractors during their HDD activity-----------------------------------------------------------------------------------------------------5. Accounting system of Water Supply Service
5-1. Water Tariff in your Organization
Per LWUA Resolution No. 94 Series of 2014, the following composes the water
tariff of MCWD:
Meter Size

Minimum Charge of all types of connections½”

152.00¾”

243.001”

486.401½”

1,216.00

2”3,040.00

3”

5,472.00

4”

10,944.00

6”18,240.00

8”29,184.00

10”

41,952.00

Commodity Charges for all types of Connections
cu.m.

charge11 – 20

18.60

21 – 30

19.77

Over 30

48.40

58

5-2. Balance Sheet of your Organization
Please see attached file.
5-3. Profit and Loss Statement of your Organization(*[Public Utilities] (1) Profit and Loss AccountPlease see attached file.
(2) Capital Income and Expenditures of your Organization)
Please see attached file.
(* You can check the case of Tokyo in the chapter 4 ”Financial System andFuture Financial Management” of this file.
URL:

http://www.waterprofessionals.metro.tokyo.jp/pdf/wst_02.pdf)-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply
Services/Management
The water supply is continuously augmented through in-house development andthrough partnership with private sectors under bulk water supply contracts.
These are some of the biggest purchased water in terms of volume:
1. Surface Water from Luyang River in Carmen, Cebu – This produces 35,000
cu.m. per day. The supply started in 2015.
2. Brackish Water in Mactan – Supply to MCWD is 12,000 cum. per day. It’s acontract renewal with a private supplier in December of 2020.
3. Surface Water in Compostela, Cebu – This is 10,000 cu.m. per day surface
water from the river of Compostela.
4. Surface Water from Lusaran – This supplies 15,000 cu.m. from an upstream
river of Lusaran, Cebu.

-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improve Water Supply Services
1. Political
2. Financial
3. LGU and other Government agency59

-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA
To visit any Japanese Government office and a discussion on the history ofJapan, its kind of government, culture, traditions and to see how clean andbeautiful Japan is.

I heard Japanese people are very courteous anddisciplined.
8-2. Expectations toward Japanese Water Utilities
To learn their best practices and the technology to use in lowering the NRW
through site visits in Japan Water Utilities.
8-3. Expectations toward Japanese Private Companies
To be able to tour also in any Japanese Private Companies in order to learn
their working standards and ethics.
-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.
(Any comments and requests are appreciated.)
The learning experience with other participants from all over the world andknowing the culture and traditions of the Japanese people.
-----------------------------------------------------------------------------------------------------END.

60

61

62

63

64

65

66

67

INCEPTION REPORTENRIQUE P. REYES
Pipelines and Appurtenances Maintenance Department Head

Metropolitan Cebu Water District
Philippines

Metropolitan Cebu Water District(MCWD)

68

MISSION
We are committed to undertake continuing
exploration and development activities, aimed
at the preservation and sustainability of ourwater resources. We must always adhere tosound practices in preserving our naturalenvironment.

VISIONMCWD envisions itself to be a progressive andeconomically viable utility firm that provides
adequate, safe, potable and affordable waterand an effective sewerage system for Metro
Cebu.

Municipalities and Cities
1. Cebu City This is where the main office
MCWD is situated.
Situated approximately 8
2. Talisay Citykm. (approximately 12 km. driving route) tothe south of Cebu City.
3. Mandaue City Situated to the north of
Cebu City at approximately 13 km. (20 km.
driving route)
Located in another
4. Lapu-Lapu City
island called Mactan. It is 22 km. to the eastof Cebu City (approximately 35 km. driving
route).
5. Municipality of Cordova A municipality
in Mactan, situated approximately 23 km. to
the west of Cebu City (approximately 41 km.
driving route).
6.
MunicipalityofConsolacion
Approximately 28 km. north of Cebu City
(approximately 29 km. driving route).
7. Muncipality of Liloan Approximately 29
km. north of Cebu City (approximately 40 km
driving route).
8.
MunicipalityofCompostela
Approximately 38 km. north of Cebu City
(approximately 53 km. driving route).

69Water Supply Service Levels
Coverage area

697 (sq. km)

Population Served

914,735

Collection ratio

79.9(%)

Production capacity

7,926,100 (m3/day)

Supply duration

21.94 (hr./day)

Supply pressure

13psi

Non-Revenue Water

32.67 (%)

Water quality

Philippine National Standards for Drinking Water(PNSDW)

Staff number

846

Number of connections

204,109

Staff/1,000 connections

4.14 (people/1,000connections)Improvement of Water Supply
Service70

Improvement of Water Supply
Service

Recent Challenges to Improvement of
Water Supply Services
POLITICALFINANCIAL

71

Expectations

THANK YOU!

72

7. SAMOA

Inception ReportCountry: Samoa
Name: Kalelaina Green-----------------------------------------------------------------------------------------------------1. Outline of Water Supply Services
1-1. Legal Basis of Water Supply Services
1. Samoa Water Authority Act 2003
2. Samoa Water Authority (Sewerage and Wastewater) Regulations 2009
3. Public Bodies (Performance & Accountability) Act 2001
4. Public Finance Management Act 2001
5. Cabinet Directives
6. Samoa National Drinking Water Standards 2016
7. SWA Engineering Standards 2014
8. National Water Services Policy 2010

1-2. Demarcation of Water Supply Services


Sanitary Water –Samoa Water Authority (important to note that this process ispurely from water intakes until final consumption)



Sanitary & Wastewater sewer – Samoa Water Authority

1-3. Main Actor of Water Supply Utilities

Samoa Water Authority is the major water and wastewater service provider under
the SWA Act 2003.

1-4. Mission / Vision of Water Supply Utilities

To provide efficient, effective, reliable and sustainable safe and clean water andwastewater services to ensure timely responsiveness to customer needs.
5.

1-5.Your Mission/Vision in your organization

73

1-

Mission: To effectively manage the provision of safe, reliable and sustainable
water service.
Vision: To be a sustainable water and wastewater utility provider founded on
excellence-----------------------------------------------------------------------------------------------------2. Water Supply Service Levels
2-1. Main Performance Indicators (PI)Coverage area

800 (sq. km)

Population Served

210,000 people

Collection ratio

107 (%)

Production capacity(m3/day)

Supply duration

24 (hr/day)

Supply pressure

0.1 MPa (water pressure at tap)

Non-Revenue Water

47.0 (%)

Water quality

100%

Staff number

275

Number of connections

34, 650

Staff/1,000 connections

8.6 (people/1,000connections).
2-2 Any Monitoring by Performance Indicators (PI)Installation of new connections within 10working days from date of payment



Untreated to treated water supply.

Network upgrades

Borehole Upgrades and relocate and River intake refurbishment-----------------------------------------------------------------------------------------------------3. Management of Water Quality
3-1. Current Situation and Major Challenges/Problems
Chlorination levels are sometimes too low or high due to the amount of dosage
being used.

The changing rainfall patterns have brought about turbidity problems from the74main rivers causing issues to the Authority’s operations from the Treatment
Plants.


Not enough personnel given the coverage areas – Upolu and Savaii.

Climate change and its adverse effects on our water resources and infrastructure.

3-2. Current Actions against Those Challenges/Problems
The establishment of the Water Quality working group that involves all personnels
that deal with water quality has provided further awareness and training on
chlorination levels and other important information regarding water quality.



Recruit staff for key vacant positions and strengthen collaborations withstakeholders such as JICA to assist with capacity building of current staff.

Increased maintenance of the Treatment plants enables continuous supply to ourcustomers.

3-3. Any Achievements

Water quality targets for micro compliance was achieved for all urban and rural
areas in Upolu and Savaii water supply water systems. The Urban areas
chlorinated water supply systems achieved micro compliance of 99.5% for all 5
Slow Sand Filter (“SSF”) distribution system. Micro compliance target achieved,
99.3% for 2 Rapid Sand Filter (“RSF”) distribution system. A continual 100%
micro compliance for Falelauniu chlorinated borehole distribution system.

The rural areas chlorinated water supply systems, a continual 100% microcompliance was recorded for the SSF Treatment plant distribution system. Total

3-4. Water Quality Standards for Drinking Water
With most of its chlorination facilities constructed and commissioned, SWA has
significantly improved its Drinking Water results in the report period. Water
Treatment filters underwent overhauls and replacements, and boreholes were
installed with chlorination facilities for the effective and efficient treatment of waterfrom sources. Efforts by Operations teams in monitoring of residual chlorine
assisted in ensuring water quality is achieved and complied with National
Drinking Water Systems.

75

3-5. Monitoring System or Plans for Safety of Drinking Water in Your Organization /Regulatory Body / Independent Institution /Others

Our water quality team has implemented on-going water monitoring program bothfor the Savaii and Upolu areas to ensure quality compliance against water quality
standards at all times. The Authority also in all its effort ensures chlorination
facilities are in place and are upgraded in anticipation of improved water quality

3-6. Implementation of Water Safety Plans* or Similar Efforts

Currently reviewing our Water Safety Plan.

-----------------------------------------------------------------------------------------------------4. Reduction of Non-Revenue Water
4-1. Current Situation and Major Challenges/Problems


Workforce capabilities.



Resources constraints



Major leakages

4-2. Current Actions against Those Challenges/Problems
Strengthen capacity building of the workforce though the many training avenues
available.

Strengthened networking and partnership with training providers.



Recruiting specific team and expanding workforce number to deal with leakage
detection and non-revenue water reduction.

Procurement of high-tech tools & equipment

On going operations and maintenance work to replace damaged sub mains andmajor burst.

4-3. Any Achievements
Reduced percentage of non-revenue water percentage in the rural coverage
areas.



Non-revenue water percentage on a steadily decreasing basis.

76

4-4. Constitution of NRW (If you have the data, please fill in the table )Authorized

Revenue

Billed authorized

consumption

water

consumption

79.0(m3 /year)(%)

Non-Revenue

Unbilled authorized

Water (NRW)

consumption

Water losses

0.5(m3 /year)(ex. fire fighting, cleaning)(%)

Apparent losses

10.0( Unauthorized(m3 /year)

consumption (i.e. Illegal(%)use), Customer metering
inaccuracies )Physical losses(Leakage)

10.5(m3 /year)(%)

4-4. Situations about Leakage Detection Measures (DMA etc.)Consistent daily monitoring by our committed NRW teams not just within the
CEPSO targeted areas, but also across all other water supply systems overseenby the Samoa Water Authority.

On going monitoring work of both the Rural and Urban teams contributing to
reduced non-revenue water ratio.

-----------------------------------------------------------------------------------------------------5. Accounting system of Water Supply Service
5-1. Water Tariff in your Organization

Refer to Water Supply Service Information Sheet.

5-2. Balance Sheet of your Organization

Refer to attachment 1.

5-3. Profit and Loss Statement of your Organization77

Refer to Attachment 1.

-----------------------------------------------------------------------------------------------------6. Major Recent Achievements in Improvement of Water Supply
Services/Management
Continuous expansion of service coverage areas.

Non-revenue water percentage on a steadily decreasing basis.

Additional chlorination facilities for three rural boreholes.

Improved governance and support from the Water Sector and establishedpolicies and legislations.

-----------------------------------------------------------------------------------------------------7. Recent Challenges to Improve Water Supply Services
Resource constraints – staff, vehicles, tools, equipment, computers, excavators,
asset replacement, offices.



Skilled staff turnover due to opportunities made available through the Recognized
Seasonal Employment Scheme in New Zealand and Australia.



Aging water infrastructure.



Shortage in labour market supply for technical expertise, particularly of water
engineer.

-----------------------------------------------------------------------------------------------------8. Expectations toward Japan
8-1. Expectations toward Japanese Government and JICACapacity building / scholarship opportunities

Support Funding facilities and resourcesStrengthened international relations.

8-2. Expectations toward Japanese Water Utilities Twinning program / Work exchange program with SWA
 Strengthened networking
 Information and knowledge sharing

8-3. Expectations toward Japanese Private Companies

78

Funding facilities and resources

Twinning programme / Work exchange program with SWA-----------------------------------------------------------------------------------------------------9. Expectations toward the Program.


New knowledge

New initiatives

 Strategic focus------------------------------------------------------------------------------------------------------

79

Inception
Country: Samoa
Name: Kalelaina Green

Contents
1.
2.
3.
4.
5.
6.

Outline of Water Supply Services
Water Supply Services Levels
Management of Water Quality
Reduction of Non-Revenue Water
Accounting System of Water Supply Services
Major Recent Achievements in Improvement of Water Supply
Services/Management
7. Recent Challenges to Improve Water Supply Services
8. Expectations toward Japan
9. Expectations toward the Program.

80

1Outline of Water Supply Services

1.1 Outline of Water Supply Services
Legal Basis of Water Supply Services
Samoa Water Authority Act 2003
Samoa Water Authority (Sewerage and Wastewater) Regulations 2009
Public Bodies (Performance & Accountability) Act 2001
Public Finance Management Act 2001
Cabinet Directives
Samoa National Drinking Water Standards 2016
SWA Engineering Standards 2014
National Water Services Policy 2010

1-2. Demarcation of Water Supply Services
Sanitary Water Samoa Water Authority (important to note that this process ispurely from water intakes until final consumption)
Sanitary & Wastewater sewer Samoa Water Authority
1-3. Main Actor of Water Supply Utilities
Samoa Water Authority is the major water and wastewater service provider
under the SWA Act 2003.
1-4. Mission / Vision of Water Supply Utilities
To provide efficient, effective, reliable and sustainable safe and clean water andwastewater services to ensure timely responsiveness to customer needs.
1-5.Your Mission/Vision in your organization
Mission: To effectively manage the provision of safe, reliable and sustainable
water service.
Vision: To be a sustainable water and wastewater utility provider founded on
excellence812

Water Supply Service Levels

2-1. Main Performance Indicators (PI)Coverage area
Population ServedCollection ratio
Production capacity
Supply duration
Supply pressure
Non-Revenue Water
Water quality
Staff number
Number of connections
Staff/1,000 connections

800 (sq. km)
210,000 people
107 (%)(m3/day)
24 (hr./day)
0.1 MPa (water pressure at tap)
47.0 (%)
100%
275
34, 650
8.6 (people/1,000connections)

2-2 Any Monitoring by Performance Indicators (PI)Installation of new connections within 10working days from date of payment
Untreated to treated water supply.
Network upgrades
Borehole Upgrades and relocate and River intake refurbishment

3 Management of Water Quality
3-1. Current Situation and Major Challenges/Problems
Chlorination levels are sometimes too low or high due to the amount of dosage being used.
from the Treatment Plants.
Not enough personnel given the coverage areas Upolu and Savaii.
Climate change and its adverse effects on our water resources and infrastructure.

perations3-2. Current Actions against Those Challenges/Problems
The establishment of the Water Quality working group that involves all personnel that deal with water quality has provided further
awareness and training on chlorination levels and other important information regarding water quality.
Recruit staff for key vacant positions and strengthen collaborations with stakeholders such as JICA to assist with capacity building ofcurrent staff.
Increased maintenance of the Treatment plants enables continuous supply to our customers.
3-3. Any Achievements
Water quality targets for micro compliance was achieved for all urban and rural areas in Upolu and Savaii water supply water systems.
butionompliance
for Falelauniu chlorinated borehole distribution system.
The rural areas chlorinated water supply systems a continual 100% micro compliance was recorded for the SSF Treatment plant
distribution system.

82

3-4. Water Quality Standards for Drinking Water
With most of its chlorination facilities constructed and commissioned, SWA has significantly
improved its Drinking Water results in the report period. Water Treatment filters underwent
overhauls and replacements, and boreholes were installed with chlorination facilities for theeffective and efficient treatment of water from sources. Efforts by Operations teams inmonitoring of residual chlorine assisted in ensuring water quality is achieved and complied with
National Drinking Water Systems.

3-5. Monitoring System or Plans for Safety of Drinking Water in Your
Organization / Regulatory Body / Independent Institution /Others
Our water quality team has implemented on-going water monitoring program both for the Savaii
and Upolu areas to always ensure quality compliance against water quality standards. The
Authority also in all its effort ensures chlorination facilities are in place and are upgraded in
anticipation of improved water quality

3-6. Implementation of Water Safety Plans* or Similar Efforts
Currently reviewing our Water Safety Plan.

4

Reduction of Non-Revenue Water

4-1. Current Situation and Major Challenges/Problems. Workforce capabilities.
. Resources constraints. Major leakages
4-2. Current Actions against Those Challenges/Problems. Strengthen capacity building of the workforce though the many training avenues available.
. Strengthened networking and partnership with training providers.
. Recruiting specific team and expanding workforce number to deal with leakage detection and non-revenue water
reduction.
. Procurement of high-tech tools & equipment. On going operations and maintenance work to replace damaged sub mains and major burst.
4-3. Any Achievements. Reduced percentage of non-revenue water percentage in the rural coverage areas.
. Non-revenue water percentage on a steadily decreasing basis.

83

4-4. Constitution of NRW (If you have the data, please fill in the table )Authorized consumption

Water losses

Revenue water

Billed authorized
consumption

79.0(m3 /year)(%)

Non-Revenue Water (NRW)

Unbilled authorized
consumption(ex. fire fighting, cleaning)

0.5(m3 /year)(%)

Apparent losses( Unauthorized
consumption (i.e. Illegaluse), Customer metering
inaccuracies )10.0(m3 /year)(%)

Physical losses(Leakage)

10.5(m3 /year)(%)

4-5. Situations about Leakage Detection Measures (DMA etc.). Consistent daily monitoring by our committed NRW teams not just within the CEPSO targeted areas, but also across all otherwater supply systems overseen by the Samoa Water Authority.
. On going monitoring work of both the Rural and Urban teams contributing to reduced non-revenue water ratio.

5 Accounting system of Water Supply Service
5-1. Water Tariff in your Organization
Refer to Water Supply Service Information Sheet.
5-2. Balance Sheet of your Organization
Refer to attachment 1.
5-3. Profit and Loss Statement of your Organization
Refer to Attachment 1.

84

6 Major Recent Achievements in Improvement of Water Supply
Services/Management. Continuous expansion of service coverage areas.
. Non-revenue water percentage on a steadily decreasing basis.
. Additional chlorination facilities for three rural boreholes.
. Improved governance and support from the Water Sector and established policies and legislations.

7 Recent Challenges to Improve Water Supply Services. Resource constraints staff, vehicles, tools, equipment, computers, excavators, asset replacement, offices.
. Skilled staff turnover due to opportunities made available through the Recognized Seasonal Employment
Scheme in New Zealand and Australia.
. Aging water infrastructure.
. Shortage in labour market supply for technical expertise, particularly of water engineer.

85

8 Expectations toward Japan
8-1. Expectations toward Japanese Government and JICA
. Capacity building / scholarship opportunities. Support Funding facilities and resources. Strengthened international relations.
8-2. Expectations toward Japanese Water Utilities. Twinning program / Work exchange program with SWA. Strengthened networking. Information and knowledge sharing
8-3. Expectations toward Japanese Private Companies. Funding facilities and resources. Twinning programme / Work exchange program with SWA

9 Expectations toward the Program. New knowledge. New initiatives. Strategic focus

86

THANK YOU

87

8. ZIMBABWEINCEPTIONREPORT
COUNTRY:ZIMBABWE
NAME:TalentMashinga
1. OutlineofWatersupplyservices
WatersupplyservicesareregulatedbytheWateract(Chapter20:24)andZimbabwe
Nationalwaterauthorityact(Chapter20:25)oftheZimbabweanconstitutionwhich
providesforthedevelopmentandutilisationofwaterresourcesofZimbabwe,powersand
proceduresofcatchmentcouncilsandsubcatchmentscouncilstoprovideforthecontroloftheuseofwater.
DemarcationofWatersupplyservices.
ChitungwizaMunicipalityisnotawaterauthorityandreceivespotablefromHarare.Water
fallsunderMinistryofLands,agriculture,fisheries,water,climateandruralresettlements
andMinistryoflocalgovernment.
MainactorofwatersupplyutilitiesinZimbabweistheMinistryofLocalgovernmentin
urbancouncilsandMinistryofLands,agriculture,fisheries,water,climateandrural
resettlementsforruralCouncils.
ThevisionofWatersupplyutilitiesinChitungwizaisthesameasthatoftheMunicipality,
whichisSmartheritagecitybytheyear2030.
2. Watersupplyservicelevel
Thecoverageareaforthewaterperformanceindicatorsis78%.Thepopulationservedis
400000andaccordingtothe2012populationcensus,thefigurestoodat370000.The
collectionrationiscurrentlyat25%.Ourwaterdailydemandis70000cubicmetersbut
becausewearenotawaterauthority,wegetallourtreatedwaterfromHarareatarateof
20000cubicmetersdailyandgivingusadailydeficitof50000cubicmeters.Wedonot
haveawatertreatmentplantinChitungwiza.
Ourwatersupplypressureisat0.1barandisusuallyavailablefortwohoursperday.
NonͲrevenuewaterisat56%with40%beingreallossesand16%beingapparentlosses.
Waterqualityisaboveaverageandatthefurthestpoint,wemeasuretheresidualchlorineanditisat0.2mg/litreminimumandmaximumis5mg/litre.
Chitungwizamunicipalityismannedby1300employeesandwatersectionhasatotalof60
employees.
Wehave48000waterconnectionsandourstaffconnectionratioisat1.15/1000
connections.
Monitoringofwaternetworkisdonetoensuregoodqualityofwaterasperworldhealthorganisationstandardsandtoreduceleakagesalongtheway.
3. ManagementofWaterquality
Currentlywearefacingchallengesincludingthefollowing

88

•
•
•
•
•
•

Illegalwaterconnections
Watermeterthefts
Vandalism
AgedwaterinfrastructureLowwaterpressurefromHarareLowcollectionratio.

Actionagainstchallenges
•••IncreasedmonitoringandenforcementofCouncilbylawsonthosefoundtemperingwithcouncilinfrastructureandillegalconnections
IncreasepaymentamounttoHararecityforustoreceiveadequatewater.
Comeupwithareplacementplanfortherehabilitationofwaternetwork.

Wehavemanagedtodrill175communityboreholestoalternatetheerraticwatersupplies.Our
waterqualityisroutinelycheckedandcorrectedbyourHealthdepartmenttoensurecontinuous
goodqualitywaterbutwealsosendthesamplestogovernmentlaboritories.
4. ReductionofNonͲrevenuewaterCurrentlyourNonͲrevenuewaterisat56%andthisismainlycausedbyillegalwaterconnections,inaccuratebillingandonly16%arereallosseswhicharefoundinthe
reticulationnetwork.
Wearecurrentlyplanningthereplacementofallagedpipesandinfrastructuretoensure
thattherearenolossesinthenetwork.Wearealsoinstallingdistrictmetersorzonemeterstodeterminewaterconsumptionforeachrespectivedistrict.
Wehavemanagedtoreplace4500watermetersonpropertiesthatdidnothavewater
metersorhavenonͲfunctionalwatermetersandwearechangingfrombrasscasedwater
meterstoplasticwatermeters.
Wedonothaveleakdetectorsandthiscanaffectoureffortstogetridofanyleakagesas
someoftheleakagescanoccurintheplacesthataredifficulttoaccess.
5. AccountingsystemofwatersupplyservicesOurwatertarrifisasfollows
ResidentialͲUSDollars3Ͳ84
Commercial4Ͳ00
Industrial6Ͳ00
Institutional

ThesetariffsarebilledinUnitedStatesDollarsbutarepayableusingourlocalcurrencyattheprevailingbankrate.

6. Majorrecentachievementsinimprovementofwatersupplyservicemanagement
Wehavedrilled170communityboreholesandmotorized10withbetteryields.
Wereplaced4500domesticwatermeters.
Weextendedourreticulationnetworkwith10kmx200mmdiameterpvcpipe
7. Recentchallengestoimprovewatersupplyservices
PaymentstoHarareCityforthesuppliedwaterduetolowrevenuecollection.
RepairsinHararecanaffectwatersupplyinChitungwiza.

89

UnderutilisedreservoirsduetoerraticsupplyforHarare.
8. ExpectationstowardsJapan
Tolearntechniquesonhowtoproperlyplanandeffectreplacementofthereticulation
networkandincreaseonrevenuecollection.
TolearnhowtheJapanesewatersystemisrunanddothesameinChitungwizaTounderstandhowtocontinuouslysupplythecustomersandotherwaystoaugmentthewatersuppliedfromHarare.
Japaneseprivatecompaniescanalsoassistusaswewanttolearnthebusinesssideofwater
supplysoastoavoidmakinglosseswhenitcomestowatersupply.
9. ExpectationstowardtheprogramTohaveproperadministrationandmanagementqualitiesofWatersupplyservices.
Toimprovewaterreticulationnetwork.
Ourexistingdistributionwaternetworkissummarizedasfollows:
Illustratedinthepdf90
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91

TALENT MASHINGA
Chitungwiza Municipality
Zimbabwe(ADMINSRATION AND MANAGEMENT
OF WATER SUPPLYSERVICES)(A)(202208470J01)

1

92

2

Zimbabwe Map

3

Chitungwiza

Backgroundcapital city (Harare).It was established as aseparate entity on January 1 1978.It is rated
third largest urban settlement after Harareand Bulawayo. It has a population of around
400 000 and 90 000 houses. It is divided into
four administrative district which are
1.
2.
3.
4.

Seke North
Seke South
Zengeza.

It has an industrial area, Sewage
treatment plant and water reservoirs but is
not a water authority, it relies on Harare forpotable water.
Chitungwiza is further divided into 25
wards headed by ward councillors. The
ceremonial Mayor works with the Town Clerk
who runs day to day business of theMunicipality and assisted by Directors (Heads
of Departments)

493

WATER SUPPLY SERVICES
Regulated by the Water act (Chapter 20:24) and Zimbabwe National water authority act(Chapter 20:25) of the Zimbabwean constitution which provides for the development andutilisation of water resources of Zimbabwe, powers and procedures of catchment councils
and sub catchments councils to provide for the control of the use of water .
Main actor of water supply utilities in Zimbabwe is the Ministry of Local government inurban councils and Ministry of Lands, agriculture, fisheries, water, climate and rural
resettlements for rural Councils.
The coverage area for the water performance indicators is 78 %. The population served is
400000 and according to the 2012 population census, the figure stood at 370000. The
collection ration is currently at 25 %. Our water daily demand is 70 000 cubic meters but
because we are not a water authority, we get all our treated water from Harare at a rateof 20 000 cubic meters daily and giving us a daily deficit of 50 000 cubic meters..
Our water supply pressure is at 0.1 bar and is usually available for two hours per day.
Non-revenue water is at 56 % with 40% being real losses and 16% being apparent losses.
Water quality is above average and at the furthest point , we measure the residual chlorine
and it is at 0.2 mg/litre minimum and maximum is 5mg/litre.
Chitungwiza municipality is manned by 1300 employees and water section has a total of
60 employees. We have 48 000 water connections and our staff connection ratio is at
1.15/1000 connections.

5

CHALLENGES IN WATER SUPPLYIllegal/Unauthorised water connections
Water meter thefts
Vandalism of water infrastructure
Aged water infrastructure
Low water pressure from Harare
Low collection ratio.
Action against challenges
Increased monitoring and enforcement of Council by laws on those found temperingwith council infrastructure and illegal connections
Increase payment amount to Harare city for us to receive adequate water.
Come up with a replacement plan for the rehabilitation of water network.

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Burst water pipe
Pipe bursts due to aged pipes.
Huge amounts of treated water
being lost daily.
Due to pipe bursts, small solid
particles can enter and damage
the water meters throughsedimentation. When debris is in
the meter, it causes the meter tobe stuck and this affect the reading
pattern thereby increasing the un
accounted for water.

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8

Aged infrastructure causing leakages

1. Old 45 degrees junction with leaking couplings
2. Water leaking from underground
3. 15mm vandalized and unreadable meter.
9

Water meters are being stolen daily.
Below is a case of water theft
Water meter was stolen and the customers
continuously is using water without a watermeter
A horse pipe is directly connected to the standpipe where the meter was supposed to be.

below is an ideal connection with a water
meter in tact

96

10

Leaking chambers
One of the 6 off take chambers
filled with water.
Water meter and pipes within thechamber are vulnerable tocorrosion and the water meter
unreadable.

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Unmetered connections using water illegally97

12Non Revenue water
management leakage control

Pumps inside the pumping station
at Seke reservoirs leaking
continuously as the pump runs.

13

Outline of pipes from Prince edward WTP in Harare to Seke reservoirs

98

14

m

Table at the top show velocity table andhead losses
Leaking air valve on the transmission line
1 of 4 X11000mega litres ground reservoir.

15

Water meter testing bench

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16

Non-Revenue Water Management (Leakage Control)(A)(J1804401)

THANK YOUNON-REVENUE WATER MANAGEMENT : WATER SECTION
Typical work flow of leak age detection: Leak detection is by physical examination of
the pipe or sighting of the wet ground in absents of any reasonable water source.
General public plays a major role of bringing in the reports of leaks by either visits,
phone calls or mail to the water section personnel or Public relations personnel.
Typical work flow of leak age repair: Leaking pipe is exposed, removed and replacedwith a new one from our stock.
Leakage detection instruments: No instrument are being used, for Leak detection, werely on information from our personnel or reports from the residents.
Counter measures for illegal use: Random checks on water connections to confirm
payment of new connections.
Metering system: Each premise is connected individually and has a water meter that
reads the supplied water at that premises.15mm water meters for domestic
connections and up to 100mm for industrial connections.

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PROBLEMS CURRENTLY FACED:
Domestic Water Meters being stolen(average of 200 per month)
Increasing illegal water connections.
Aged infrastructure causing leakages to the network.
Water theft by residents through by-passing the water meter so as to increase thewater pressure at their households.
Distorted database for customers.
Static or non-functional water meters
Huge numbers of residents fetching water at public places like schools and council
premises.
Unavailability of spare and kits to repair malfunctioning water meters.
Inadequate water supply from Harare
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ONGOING COUNTERMEASURES OR PROJECTS ON NON-REVENUE WATERMANAGEMENT:
Using the newly acquired water meter testing bench for meter calibration.
Incorporating GIS System to capture water meter readings and pipeline.
Procurement of standard plastic domestic water meters to replace old nonfunctional
meters(4500 first batch procured under Zimfund phase 2(project for urgent watersupply and sanitation improved administered by African development Bank AfDB)Proffering amnesty to illegally connected clients and properly register theirconnections in the council database.
Monitoring pressure gauge to determine any loss in pressure then communicate withpersonnel at the treatment plant.

101

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GOOD EXAMPLES TO BE SHARED AMONG PARTICIPANT:
Offering amnesty to illegally connected clients.
Using the water meter testing bench for meter calibration.
Routinely follow the transmission line on daily basis to trace for leaks.

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STRATEGY AND FUTURE PLAN OF MY ORGANIZATION:
Formulation of a revolving fund to replace all malfunctioning water metersat the user pays principle.
Procurement and installation of smart water meter(prepaid meters)
Procure a leak dictator.
Establish a 24 hour call center for water related issues thereby reducing thereaction time to water pipe burst.
Replace all district meters and off take flow meters.
Rehabilitate network in old suburbs.

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THANK YOU

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出典：2023 年度 JICA 課題別研修「水道管理行政及び水道事業経営(A)」カントリーレポート

Japan International Corporation of Welfare Services (JICWELS) was established with the sanction of
the Minister for Health, Labour and Welfare in July 1983 and implements international technicalcooperation programmes with purpose of contributing to the promotion of health and social welfare
activities in the friendly nations.
Japan International Corporation of Welfare Services (JICWELS)
Matsuoka Ginnana BLDG. 3F
7-17-14 Ginza Chuo-ku, Tokyo 104-0061 JAPAN
Tel: +81-(0)3-6206-1137
Fax: +81-(0)3-6206-1164
https://jicwels.or.jp
公益社団法人国際厚生事業団（JICWELS）は、国際的な保健・福祉分野の国際協力に貢献することを目的として、1983 年（昭和 58 年）7 月 7 日に厚生省（現厚生労働省）から社団法人の認可を受け設立されました。開発途上国の行政官研修や WHO フェローの受け入れ、調査企画や研究開発並びに情報の交換及び広報活動など、海外諸国との国際交流活動を推進しています。
発行日 2024 年 3 月 1 日〒104-0061
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