JAGUAR WARRANTYHANDBOOK

THE ART OF PERFORMANCE

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INTRODUCTION
Welcome. This Jaguar Warranty Handbook has been
compiled to simplify as far as possible, the benefits,terms and conditions of the warranty cover now
available for your vehicle.
The following pages set out what is and is not coveredby your Jaguar Warranty which is applicable after 3years or 100,000KM from your vehicles original retailregistration date with Jaguar. It is very important thatyou read each page carefully so you fully understandthese terms and conditions, in particular the vehicle
servicing requirements and the exclusions relevant toyour Jaguar Warranty.
The terms in this handbook apply after 3 years or
100,000KM, whichever comes soonest.

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JAGUAR WARRANTY PROMISE
Jaguar Warranty is designed to protect your investment, reduce
your cost of ownership and offer all the reassurance you expectfrom a premium brand, including:– Protection against sudden and unforeseen failure ofmechanical and electrical components– Access to the expertise of our Jaguar Approved technicians
and genuine Jaguar parts– Generous claim limits — up to the purchase price of theVehicle in total– Extensive travel cover which allows you to repair your Jaguar
in all African countries, with an Approved Jaguar dealership.

IMPORTANTThe type of warranty and duration of cover applicable toyour vehicle is shown on the Warranty Schedule Letter that
accompanies this handbook.
If anything is unclear, or if you have any questions,please contact your local Jaguar Dealership.

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CONTENTSDefinitions

4

Coverage and exclusions

6

Additional benefits

7

Warranty claim procedure

8Servicing requirements

9Terms and conditions

10

Data protection and making a complaint

14

Jaguar Warranty details

15

Change of ownership

16

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DEFINITIONS
The following words and phrases in this handbook are defined
as follows:
Home Market

Cross Border Markets
Any authorised Jaguar Dealer / Repairer outside of theHome Market but within the African Continent.

Servicing Schedule
Jaguar’s maintenance requirements for periodic servicing ofyour vehicle on page 9 of this handbook. Please note that if
you do not follow the Servicing Schedule or you are unable toproduce proof of such servicing when we request it, your claim
may be rejected.
VehicleThe vehicle covered under your Jaguar Warranty, as stated onyour Warranty Schedule Letter.
Warranty Schedule Letter
This is your confirmation of warranty cover for your vehicle.
When you receive the Warranty Schedule Letter, please checkthat it contains the correct details. If any details are incorrect,
please contact your Jaguar Dealer whose details are in theWarranty Schedule Letter.

JAGUAR WARRANTY COVERAGE
Subject to the terms and conditions and the exclusions listed
below, your Jaguar Warranty covers the cost of repair workwithin the Home Market and all Cross Border Markets required
due to the sudden and unforeseen failure of any mechanical orelectrical component.

GENERAL EXCLUSIONSFOR WARRANTY
Jaguar’s obligations under this warranty are limited to thecost of diagnosis and repair work for a covered failure only.
Cover is subject to the following limitations:– Total claim limit– Duration of the warranty– Mileage limit– Geographical limit
Please refer to your Warranty Schedule Letter and therelevant section of this Warranty Handbook forfurther details.
This warranty does not cover damage, failure, loss, injury,
discolouration or deterioration caused by or arising fromthe following:• The use of improper or contaminated fuel, fluids, lubricantsor additives• Use of the vehicle for track days, competitions or racing of
any kind• Any act or omission which is willful, unlawful or negligent• Disconnection or alteration of the odometer• Improper adjustment or improper repair• Modifications to the original vehicle specification

SPECIFIC EXCLUSIONSFOR WARRANTYYour Jaguar Warranty does not cover the items
listed below1:• Non factory-fitted components, unless parts are both genuine
and fitted by a Jaguar Dealer•	Investigative or diagnostic work where the fault is not covered
under the terms of this warranty• Normal wear and tear

• Consumable items2• Corrosion• Routine maintenance operations and adjustments• Water ingress• Internal and external glass (including mirror glass)3• Fire, flood, frost, hail, snow, salt, lightning or airborne fallout• Exhaust system and diesel particulate filter4• Continuing to drive the vehicle after a fault has become apparent• Wheels and tyres, wheel balancing, wheel alignment andwheel adjustment• Impact, accident, misuse, neglect, overloading or abnormal use

6• Any failure directly or indirectly caused by or resulting
from not maintaining the vehicle in accordance with themanufacturer’s Servicing Schedule• Upholstery, trim, mats, carpets, cosmetic finishers, soundinsulation and heat insulation• Paintwork, bodywork, bright metal parts, bumpers, grilles
and name plates

Notes:
1. Except where required as part of an authorised repair• Brake shoes, pads and discs

2. 	Wiper blades, filters, fluids, lubricants, refrigerants, anti-freeze, friction
materials, spark plugs, bulbs and fuses are excluded – xenon bulbs areincluded• Lost keys and remote controls

3. Electrical elements in windscreens are covered for electrical failure• Vehicle tool kit, fire extinguisher and first aid kit• Covers, housings and casings

4. Catalytic converters are covered
5. One battery change per vehicle is covered within the Warranty period• Brackets, mountings, clips, clamps and fastenings

MAXIMUM CLAIM LIMITS• Any consequential losses over and above the repair ofthe Vehicle

Jaguar will pay all valid claims on this warranty for the vehicle
up to the purchase price of the vehicle in total.

• Multiple battery claims5.

ADDITIONAL BENEFITS OF YOURWARRANTY
Cross Border CoverThis warranty will cover your vehicle while it is outside theHome Market in all countries defined as Cross Border Markets
for sub-Sahara Africa. See Definitions on page 4 for the list ofparticipating markets. Please visit www.jaguar.com for a list ofcountries with Approved Jaguar Dealerships.
Warranty Transfer
If you sell your vehicle privately you can transfer all the benefitsof this warranty to the new owner of the vehicle. Please refer tothe Change of Ownership section on page 16 of this handbook
for further information.

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WARRANTY CLAIM PROCEDURE
If your vehicle develops a covered failure while in the Home
Market or Cross Border Market, you will be entitled to a repair
within the limits defined in this warranty handbook and inaccordance with the claims procedures below. In many
countries this repair will be carried out free of charge by thenearest Jaguar Dealer.

REPAIRS IN HOME MARKETTo claim under the terms of this warranty, simply book yourvehicle into an Approved Jaguar Dealer. They will confirm
whether the claim is covered under your warranty and willadminister the claim on your behalf.

REPAIRS IN CROSS BORDER
MARKETS
If it is necessary for a repair on your vehicle to be carried outin a Cross Border Market, it is strongly recommended that,
before booking your vehicle into a Jaguar Dealer, you firstobtain authorisation from your local Jaguar dealershipby calling the Dealership.
In most Cross Border Markets this repair will be carriedout free of charge by the nearest Jaguar Dealer. In Cross
Border Markets or circumstances where this is not possible,
you will be required to pay the cost of repair and submit
a claim for reimbursement upon your return to the HomeMarket. In this event, please ensure you retain all invoices and(where practicable) any replaced parts so that, on returning
home, your local Jaguar Dealer can arrange for prompt
reimbursement as appropriate.

8SERVICING REQUIREMENTS
It is a condition of this warranty that your vehicle
is serviced in accordance with the manufacturer’sServicing Schedule (below). To ensure the best possible
service using only genuine Jaguar parts, it is strongly
recommended that you visit a Jaguar Dealer. To findyour nearest Jaguar Dealer, please visit www.jaguar.com
To find your Vehicle’s required Servicing Schedule please
consult the table below. Further information can befound in your original manufacturer’s handbook or byconsulting your local Jaguar Dealer.

SERVICING SCHEDULE
MODEL YEARMODEL VARIANTSERVICING
INTERVAL (*)

From 15MY

XE

6 months or 13 000kms

From 13MY

XF

6 months or 13 000kms

From 13MY

XJ

6 months or 13 000kms

From 13MY

F-TYPE

6 months or 13 000kms

From 13MY

XK

6 months or 13 000lms* 2L Petrol 6 months or 8 000kms* All models from 16MY to be serviced at 12 months or 13 000kms* whichever comes first9JAGUAR WARRANTY TERMS
AND CONDITIONS
Please take time to read the following terms and conditions
which, in conjunction with the exclusions and requirements
detailed above, form an essential part of your Jaguar
Warranty.
1. Vehicle
Any claim under this warranty must relate to the vehicle
described in the Warranty Schedule Letter.
2. Warranty Start Date
The Warranty Start Date is shown on the Warranty Schedule
Letter that accompanies this handbook. Please note that
the Warranty coverage will commence after 3 years or
100,000KM, whichever comes soonest, from your vehicles
original retail registration date with Jaguar.
3. Warranty Period
The warranty will stay in force from the Warranty Start Datefor the duration shown on the Warranty Schedule Letter or
until your vehicle reaches the expiry mileage shown on theWarranty Schedule Letter, whichever is sooner.
4. Vehicle Ownership
The vehicle will be covered by this warranty from the timethat the vehicle is registered by the Dealer in Home Market.

105. Qualification
Cover under this warranty may only be granted to vehicles
sold or registered by a Jaguar Dealer located within theHome Market.
6. Payment For Repairs
For most repairs carried out by a Jaguar Dealer, you will not
be required to pay for the cost of repairs covered under thiswarranty. However, in the event that you are required to pay forrepairs that are covered under this warranty (e.g. when outsideof the Home Market), it is strongly recommended that you
obtain authorisation from your normal servicing dealer prior
to commencing repair work. This will enable the subsequent
reimbursement of costs to proceed without delay or riskof rejection.
7. Inspection Of Vehicle And Parts
Jaguar reserves the right to inspect the vehicle before
authorising repairs and may also arrange for parts to be
examined by a claims assessor. Any parts displaced during arepair become the property of Jaguar and you may be asked
to ensure that a faulty part is retained for our inspection
following a repair.
8. Reimbursement Of The Cost Of Repair (For repairs
performed in Cross Border Market with Approved
Jaguar Dealership)
If you need to seek reimbursement from Jaguar for repair costs
you have paid yourself, there are a number of important points
to note:• The reimbursement process will be made easier if your claim
was pre-authorised by Jaguar (see Payment for Repairs atparagraph 6 above).
• Valid claims will be reimbursed in local currency
at the prevailing rate of exchange on the date the repair wascompleted.
• In the event of a claim occurring outside of the Home Marketand within an Cross Border Market, you will need to pay theforeign Jaguar Dealer for the repairs. Upon return to theHome Market you must register the claim with a Jaguar
Dealer within the Home Market as soon as possible, wherevalidation of the claim will result in full reimbursement ofthe repair. Reimbursement costs will be based on the Home
Market costs or invoiced amount paid, whichever is the lower,
providing the claim is valid and supporting invoices arepresented.
• Claim invoices supported by a valid VAT receipt must be
received by your local Jaguar dealership within 30
days of completion of repairs. Claim invoices received beyond
this date will be rejected. Please note if you are VAT
registered you will remain responsible for settling the VAT
content of any claim separately.
9. Vehicle Dismantling
It is your responsibility to authorise the stripping of yourvehicle. Jaguar will only pay for stripping if it is required aspart of a valid claim.
10. Servicing And Service Records
It is a condition of this warranty that your vehicle is serviced
properly in accordance with the manufacturer’s Servicing
Schedule. If you do not follow the manufacturer’s Servicing
Schedule, your claim may be rejected. Receipts for services
must be retained as Jaguar is entitled to check the service
record in the event of a claim.

1111. Modifications
This warranty only covers vehicles built to the manufacturer’s
original specification. Jaguar reserve the right to decline any
claim that occurs due to a modification to the manufacturer’s
original specification for your vehicle.
12. Accessories
Accessories are permitted under this warranty provided thatthe parts are both genuine Jaguar parts and fitted by a Jaguar
Dealer. Jaguar reserve the right to decline any claim due tothe fitment or failure of an accessory which does not meetthese conditions.
13. False Claims
If you make a false or dishonest claim, all parts of this warranty
will be cancelled and you will forfeit all benefits under it. No
refund or reimbursement will be made in such cases and wemay recover any payments made together with recovery costs.
14. Other Warranties And Insurance
If your claim is also covered by another warranty or insurance
policy, Jaguar will only pay its share of the claim.
15. Legal Proceedings
Following the acceptance of a claim under this warranty,
Jaguar will have the right to conduct legal proceedings or enter
into formal arbitration on your behalf. In doing so, Jaguar will beentitled to take action in your name. The cost of the action will
be Jaguar’s responsibility unless you have agreed in writing
to an alternative arrangement. Jaguar will be entitled to any
compensation and/or indemnity benefit obtained through these12

proceedings to the extent that these relate to costs or potential
liabilities covered by the warranty.
16. Territorial Limits

20. Governing Law And Jurisdiction

Cover under this warranty is provided while your vehicle is in
the Home Market. Cover under this warranty in Cross BorderMarkets is limited to 30 consecutive days per trip or 91 days intotal per calendar year.

This warranty shall be governed by and construed inaccordance with UK Law and the parties irrevocably submit
to the non-exclusive jurisdiction of the UK courts to settle any
disputes which may arise out of or in connection with thiswarranty.

17. Cancellation Rights

21. Legal Rights

For any Warranty that comes as standard on the vehicle, you
may only cancel by cancelling the main vehicle purchase. The
Warranty may not be cancelled separate to this. Should it
be optional, you have a right to cancel it within 30 days ofpurchase provided that no claim has been made.

Nothing in these terms and conditions will affect your legal
rights as a consumer.

18. Refunds
If you have not paid for this warranty policy or have notcancelled in accordance with the cancellation rights detailed
above, no refund will be made.
19. Changes To Terms And Conditions
We may revise the terms and conditions in this handbook
from time to time to reflect changes in relevant laws andregulatory requirements or changes in our services, giving you
one month’s written notice before they take effect. You canchoose to cancel the warranty in accordance with paragraph 17
Cancellation Rights above.

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DATA PROTECTION STATEMENT
Jaguar respects the privacy of all of its customers.
Information collected about you will be used to satisfy
requests made by you, to fulfil contracts you have enteredinto, to inform you about new products and services, or toimprove how Jaguar may serve you as a valued customer.
Your information will be treated in accordance withapplicable data protection laws and the European Union
Directive 95/46/EC. It may be shared with Jaguar and itsaffiliated or associated companies, its authorised dealers
and repairers, agencies and other companies providing
services for your benefit. For the above purposes, we andour partners may process data outside of your country oforigin. In such circumstances, we would put appropriate
safeguards in place to keep your data secure and comply
with our legal obligations.
We will not disclose your information to third parties except
as described above and as may be required by law. Should
this happen, we will take steps to ensure that any third
party companies who handle your information comply
with the relevant data protection laws. We may share
generalised information about customer behaviour patterns
with our partners or other parties on an anonymous basis
and in such a way that neither you nor any individual
customer can be identified.
Any personal information that you supply to Jaguar or its
authorised dealers or repairers will be held in electronic
format on a secure computer server. We aim to ensure thatthe personal data stored will be up to date, relevant andnot excessive and that information is not retained longer
than is necessary.

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Please ensure you let us know of any changes in your contact
details or circumstances so we can update our records
accordingly. You have the right at any time to see what is held
about you and to correct any inaccuracies or to withdraw
from receiving any further communications from Jaguar andits affiliated or associated companies. Should you wish to do
this please contact us using the details provided below:
insert local text here
insert local text here
insert local text here
insert local text here

MAKING A COMPLAINT
We aim to provide you with a first-class service at all times.
In the unlikely event that you feel we have not met yourexpectations, please either go to your local Jaguar Dealer orcontact:

JLRSSA CALL CENTRE
Tel: +2712 450-4007
Email: crcza@jaguarlandrover.com
To enable us to investigate your claim in the shortest possible
time, please supply us with your name, warranty number,vehicle registration and copies of relevant correspondence.

YOUR JAGUAR WARRANTY DETAILS(DEALER to fill in)

Vehicle details

Warranty details

Contract Date:

Warranty Number: ________________________________________________

VIN:
Reg: _________________________________________________________________
Model: ______________________________________________________________
Original Warranty Start Date:
Mileage at Contract Date: ________________________________________

Warranty Start:
Warranty Expiry*:
Expiry Mileage*: ___________________________*Whichever occurs first
Please note that your Warranty may commence and subsequently terminate on anearlier date in the event that the period of manufacturer’s warranty is subject to amileage limitation.

DEALER STAMP AND SIGNATURE

CHANGE OF OWNERSHIPAll the benefits of your Jaguar Warranty are transferable
between private vehicle owners during the life of the warranty(subject to Warranty terms and conditions as detailed in thishandbook).

If you have purchased this vehicle privately (not from a JaguarDealer), you should check the warranty coverage with yourlocal Jaguar Dealer. If the vehicle has not been maintained inaccordance with the manufacturer’s Servicing Schedule, thevehicle may not be eligible for some or all of its Warranty
coverage and benefits.

If you are not the original recipient of this Jaguar Warranty,
please inform us of this change of ownership by notifying yourlocal Jaguar Dealer.

It is the responsibility of the new owner to check the vehicle iscovered by this Jaguar Warranty. If in any doubt please notify
your local Dealer who will be able to clarify.

www.jaguarafrica.com