【Reasons for deﬁciencies in opening an account on the Yucho Tetsuzuki App】
Reasons for non-acceptance

Detailed reasons, etc.

(displayed in the email)You cannot open a new account,

If you already have an ordinary account at Japan Post Bank, we will not allow you to open abecause you already have annew account.

account.

As a result of checking the status of your account, you already have an account, so please
use that account.
* If you have lost your account or do not recall having an account, please contact yournearest Japan Post Bank or a post office savings counter.

You are unable to open an accountWe have decided that your status of residence on your residence card does not match thebecause your employment isdetails of your application for opening an account, so we have refused to open an account.

restricted and your tax return is not

In the status of residence of your residence card, you are not allowed to work or engage inin accordance with the information

non-qualified activities, but we have determined that there is a possibility of using theyou have declared.

account for work based on the purpose of using the account at the time of application for
opening an account.
If you are not using the account for work, please declare the correct details such as thepurpose of use of the account, and apply again using the Yucho Tetsuzuki App.

We cannot open an account based

We have refused to open an account because we were unable to confirm the details of theon your declared purpose of thetransactions in the "Declaration of the Purpose of Transactions."transactions.

If you want to apply again using the Yucho Tetsuzuki App, please enter the specifictransaction details in the free entry field of the "Declaration of the Purpose of Transactions."

The expiration date on your personal The expiration date on your personal identification document has passed. Please prepare anidentification document has passed. updated personal identification document or another personal identification document andapply.

The image on the residence card was The image you took of your residence card could not be accepted because it falls under one
incomplete.

of the following and the contents cannot be verified.
• The image is not a residence card (front/back)• Part of your residence card is not visible (finger covering the card, intrusion of light, etc.)
Please check the details and apply again on the Yucho Tetsuzuki App.

The image on the certificate of

The image you took of your enrollment confirmation documents could not be accepted

enrollment was incomplete.

because it falls under one or more of the following and the contents cannot be verified.
• Does not fall under the category of an employee ID card, a student ID card, or otherenrollment confirmation documents• Part of the enrollment confirmation document is not visible (finger covering the document,intrusion of light, etc.)• The name does not match the name on your residence card
• The name, workplace, or school name cannot be verified* A residence card or personal number notice cannot be used as certificate of enrollment
because they do not confirm the name of your work or school.
* Even if the name, work place, and school name are listed, but if enrollment at the time ofapplication cannot be verified (the expiration date is not indicated and a considerable period
has passed since the issuance date, etc.), the ID cannot be used as enrollment confirmation
document.
Please check the details and apply again on the Yucho Tetsuzuki App.

【Reasons for deﬁciencies in opening an account on the Yucho Tetsuzuki App】
Reasons for non-acceptance

Detailed reasons, etc.

(displayed in the email)
Incorrect the name which you

The name on your personal identification document is different from the name on yourentered.

application. Please confirm that it matches your personal identification document and apply.
＜Foreign nationality customers＞
Please check your residence card, enter your name in the same position as ① in the image
below, and apply.
In addition, if the name on your residence card contains a space, you must enter a space inthe name. In this case, please enter a space so that your Japanese kana name has the sameseparator.

Incorrect the date of birth which you The date of birth on your residence card is different from the date of birth on yourentered.

application.
Please check your residence card, enter your date of birth in the same position as ② in theimage below, and apply.

Incorrect the nationality which you

The nationality on your residence card is different from the nationality on your application.

entered.

Please check your residence card, enter your nationality in the same position as ③ in theimage below, and apply.

Incorrect the address which you

The address on your residence card is different from the address on your application.

enterd.

Please check your residence card, enter your address in the same position as ④ in the image
below, and apply (condominium name can be omitted).
* If there is an address on the back of your residence card, you must apply using thisaddress.
* If your address is not listed on your residence card, it is not possible to open an account.
Please prepare a residence card with an address and apply.

Incorrect the status of residence

The status of residence on your residence card is different from the status of residence on

which you enterd.

your application.
Please check your residence card, enter your status of residence in the same position as ⑤in the image below, and apply.
In addition, the following are examples of common errors, so please check them.
Example:Technical Intern Training 1 (i) ⇔（技能実習１号イ）Technical Intern Training 1 (i)（技能実習１号イ）Technical Intern Training 1 (ro)（技能実習１号ロ）⇔

Technical Intern Training 2 (i)（技能実習２号イ）* If you are currently applying to update your residence card information, please apply again
after the update is completed.
Incorrect the period of stay which

The period of stay on your residence card is different from the period of stay on youryou enterd.

application.
Please check your residence card, enter your period of stay in the same position as ⑥ in theimage below, and apply.
* If you are currently applying to update your residence card information, please apply again
after the update is completed.

【Reasons for deﬁciencies in opening an account on the Yucho Tetsuzuki App】
Reasons for non-acceptance

Detailed reasons, etc.

(displayed in the email)
Incorrect the period of stay date of

The expiration date of period of stay on your residence card is different from the expiration

expiration which you enterd.

date of period of stay on your application.
Please check your residence card, enter your expiration date of period of stay in the same
position as ⑦ in the image below, and apply.
* If you are currently applying to update your residence card information, please apply again
after the update is completed.

Incorrect the date of entry into Japan The date of entry into Japan on your application is different.
which you entered.

Please check your residence card, and if the text "上陸許可(permission to land)" is shown inthe"許可の種類(Permission type)" on your residence card, please enter the date ofpermission listed in the same position as ⑧ in the image below, and apply.

Incorrect the date of expiry whichThe expiration date on your residence card is different from the expiration date on youryou enterd.

application.
Please check your residence card, enter your expiration date in the same position as ⑨ in theimage below, and apply.

Other deficiencies.

We were unable to open an account based on a comprehensive assessment of yourapplication information.
If you want to apply again and fill in the free entry field, please fill in the specific details.
If there is an example in the chat, please refer to it when filling in the specific details.

＜Residence card image＞
Front

BackSource: 出入国在留管理庁ホームページ (Immigration Services Agency website)