POLICIES & PROCEDURES

AODA(Accessibility forOntarians with Disabilities
Act)

PurposeTo establish guidelines and provide a framework related to providing goods andservices to, and supportive engagement with, people with disabilities.
NXP is committed to provide a consistent level of customer service to persons withdisabilities by putting into practice actions supporting these four key principles:▪ Dignity▪ Independence▪ Integration▪ Equal opportunity
Prescribing Legislation
This policy has been prepared pursuant to the requirements and information under theAccessibility for Ontarians with Disabilities Act, 2005, 2014 CanLII 46587 (ON LAT)
Definitions
Assistive Devices – technical aids, communication devices or other instruments thatare used to maintain or improve the functional abilities of a person with disabilities.
Personal assistive devices are usually devices that customers bring with them thatmight assist in hearing, seeing, etc, communicating, moving, breathing, rememberingor speaking.
Disability - Any degree of physical disability, infirmity, malformation or disfigurement that iscaused by bodily injury, birth defect or illness. Without limiting the generality of theforegoing, includes diabetes, epilepsy, a brain injury, any degree of paralysis, amputation,lack of physical co-ordination, blindness or visual impediment, deafness of hearing
impediment, muteness or speech impediment, or physical reliance on a guide dog or otheranimal or on a wheelchair or other remedial appliance or device. A condition of mental
impairment or a developmental disability, a learning disability or a dysfunction in one ormore of the processes involved in understanding or using symbols or spoken language, amental disorder or an injury or disability for which benefits were claimed or received under
the insurance plan established under the Workplace Safety and Insurance Act, 1997
Guide dog - As defined in section 1 of the Blind Persons Right' Act
Service animal - It is readily apparent that the animal is used by the person for reasons
relating to the disability or If the person provides a medical letter stating the person
requires the animal for reasons related to the disability

AODA 20201019.DOCX

Page 1 of 3

Lorraine ByrneSupport person - Another person who accompanies a person with a disability to assist withcommunication, mobility, personal care, medical needs or access to goods and services
PolicyService Animals:
If a customer with a disability is accompanied by a service animal or guide dog, NXP will
ensure that the person is permitted to enter the premises with the animal and to keep theanimal with them, unless the animal is otherwise excluded by law from the premises.
▪ NXP staff will be trained in how to interact with customers with disabilities who areaccompanied by a service animal.
▪ If it is not readily apparent that the animal is used by the customer for reasons relating totheir disability NXP has the right to request a letter from a physician or nurse confirming thatthe person requires the animal for reasons related to the disability.
▪ A customer with a disability who is accompanied by a service animal must maintain care andcontrol of that animal at all times.
▪ If a customer or staff member has an allergy to animals, NXP shall make every reasonable
effort to meet the needs of all individuals.
Support Person(s)▪ If a customer with a disability is accompanied by a support person NXP shall ensure thatboth persons are permitted to enter the premises together and that the person withdisabilities is not prevented from having access to the support person while on the premises.
▪ NXP may require a customer with a disability to be accompanied by a support person whenon the premises - only if a support person is necessary to protect the health or safety of theperson with a disability or the health or safety of others on the premises.
Notice of Temporary Disruption
Notice shall be given on the notice of disruption form by posting the information at aconspicuous place at the location of the disruption including entrances to the locations
and/or, when appropriate, pertinent information via our distribution network, Cu stomer
Service Desk or on our web site. Notice of any disruption will include the following
information:▪ The reason for the disruption▪ The anticipated duration of the disruption▪ A description of what alternative facilities or services are available, if any
Training
NXP is committed to establishing, implementing and maintain a program for training staff on
how to provide customer service to people with disabilities. NXP shall ensure that thefollowing persons receive training about the provision of its goods and services to persons
with disabilities.
▪ Every staff member that deals with members of the public or third parties on behalf of NXP▪ Every staff member who participates in developing NXP policies, practices and procedures
governing the provision of goods or services to members of the public or other third parties.
Training content may vary depending on the individual receiving training and the nature of theservice provided and depending on individual department requirements. Training may consistof either e-learning, written materials and/or conference sessions with management
AODA 20201019.DOCX

Page 2 of 3Lorraine Byrne

Training will be provided:▪ To each staff member as soon as practical after being assigned applicable duties.
▪ On an ongoing basis in connection with changes to policies, procedures, and practices.
Records will be kept by Human Resources of such training. Records will indicate:▪ the name of the individual staff trained;▪ identify the nature of the training▪ date completed.
Training will Include▪ A review of the purpose of the AODA and requirements of the Regulation▪ How to interact and communicate with people with disabilities▪ How to interact with people with disabilities who use an assistive device, a service dog
and/or a support person▪ How to use equipment or devices available on NXP premises▪ What to do if a person with a type of disability is having difficulty accessing NXP goods andservices▪ NXP policies, procedures and practices
Feedback Process
NXP has an established process to receive and respond to feedback about the manner inwhich it provides goods or services to people with disabilities.
Customer enquiries may be accessed via e-mail, phone or self-help section of our web site.
For current phone number and web connection please visit us at
www.NXP.com
Availability of Documents
The NXP Canada Accessibility Policy is available via our web site, or upon request in aformat that takes into account the person's disabilities. Communication regarding thispolicy can be directed to Lorraine.Byrne@NXP.com

AODA 20201019.DOCX

Page 3 of 3Lorraine Byrne