SOLUTION OVERVIEW

OpenText™ Notifications Analytics
Providing greater visibility into messaging operations and system performance

Make betterbusiness decisions

The flow of information is vital to communicating withcustomers, suppliers, and business partners. Businesses
require analytics-powered applications that deliver insights

Prevent messaging
delaysand contextual information about performance. With theseapplications, companies can stay competitive by better
monitoring the flow of secure messages with their customers,

Increase businessagility and respondfaster to markettrends

so they can provide higher levels of service, increaseengagement, boost satisfaction, and nurture loyalty. One way
is to become empowered with deeper insights into messaging
operations and information exchange to take appropriate andeffective actions.
Organizations need visibility into the performance of their email, SMS, voice,and fax communications. Keeping an eye on message deliver success rates,communication volume, and system performance facilitates the seamless flowof information.
Exceptions need to be monitored and managed closely to ensure messages areflowing at optimal efficiency. This requires a solution that enables organizations andadministrators to analyze traffic flowing across the OpenText Cloud network.
OpenText Notifications Analytics provides a comprehensive view of transactions onthe OpenText Cloud network. It enables companies to easily access, analyze, andidentify system performance, volume statistics, and delivery information.

Applying analytics to OpenText™ Notifications delivers transactional data
intelligence and visibility into volume trends needed to improve operational
efficiencies and drive company profitability.
Quickly evaluate the state of messaging activity• Monitor and investigate messaging activity for mission-critical applications• Understand enterprise use and trends for cloud messaging• Identify and react to messaging bottlenecks• Observe and respond to unacceptable message delivery rates
Discover communication trends• How many messages are being sent daily, weekly, monthly?
• Which method of communication is being used the most (email, SMS, voice,and fax)?
• What are the peak times for sending messages?
• Are there any delays in message delivery?
• How many messages are currently in transit?
• Why aren’t I hitting my deliverability targets?
• If a message failed to deliver, what was the reason?
Ease visibility and reporting
Through the application of sophisticated data visualization tools, instantly andeasily assess the current state or view up to one year of history for three key
performance indicators: Messaging Volume, System Performance andMessage Deliverability.
Available through OpenText™ MyPortal, Notifications Analytics provides aquick-view dashboard that visually conveys the current day’s performance in all
three categories with the ability to view data for each of these for the past month,by day, or down to the individual message and allows users to export data forfurther investigation

Applying analytics to OpenText™ Notifications delivers
transactional data intelligence and visibility into volume trends
needed to improve operational efficiencies and drive company
profitability. It provides a comprehensive view of transactions
on the OpenText Cloud network that enables companies toeasily access, analyze, and identify system performance,
volume statistics, and delivery information.

OpenText™ Notifications Analytics

2/4

Figure 1. Dashboard: A simple, intuitive interface provides users a quick-viewsummary and allows them to drill down into any one of the available reports

Figure 2. System Performance Reports: Displays the average or specific timemessages take to be processed by the OpenText Cloud network

OpenText™ Notifications Analytics

3/4

Notifications 			
explainer video
Notifications demo video
Learn more

Figure 3.Message Volume Reports: Summarizes counts by month, day, or hour formessages delivered to and from an organization

Figure 4. Delivery Reports: Show the average and detailed success, failure andstatus information for a customer’s messages with detailed information about thedisposition of each message• OpenText Professional Services• OpenText Learning Services

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

opentext.com/contact
Copyright © 2021 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information • 07.21 | 17828EN

4/4