Geek Squad Home Membership PlanTerms and Conditions
Services: You may use certain Services that Geek Squad provides under the Plan during the Term of yourPlan,

subject

totheseTermsandConditions.

The

current

Servicesoffering

issetoutat

www.geeksquad.ca/gshm and is subject to change from time to time without notice (except whereprohibited by applicable law).
If your Plan includes subscription to device protection software, your access to and use of the software is also subject
to one or more End User License Agreement(s) (EULA) between you and the software licensor. If your Plan includes
subscription to device protection software and you did not receive it at the time of purchase of the Plan, you have theoption of including device protection software subscription at no additional cost at any time during the term of the Planby contacting us. YOU EXPRESSLY UNDERSTAND AND AGREE THAT GEEK SQUAD HAS NOT DEVELOPED,DOES NOT LICENSE, AND IS IN NO WAY RESPONSIBLE FOR THE USE OR OPERATION OF THE SOFTWARE.

Plan Purchase Price: The purchase price of the Plan (the "Plan Purchase Price") is the applicable annualpayment multiplied by the number of years in the Term of your Plan, or monthly payment multiplied by
the number of months in the Term of your Plan, as applicable, plus applicable taxes.
In addition to the Plan Purchase Price, Service fees apply and are payable in respect of Services used under
the Plan, unless otherwise stated in the Services offering set out at www.geeksquad.ca/gshm.
The current pricing and applicable Service fees for the Plan are set out at www.geeksquad.ca/gshm.
Annual or Monthly Payment Details:(a) Annual Payments: If the Purchase Price of your Plan is payable in annual payments, your firstannual payment must be paid at the time of registration for the Plan. Subsequent annual
payments will begin after the expiration of the first year and will be charged to the credit card
account designated by you at the time of registration. You will be required to pay the applicableannual payment amount for the Plan, plus applicable taxes, each year during the Term of the Plan,
until the Plan is cancelled as set forth in these Terms and Conditions.
(b) Monthly Payments: If the Purchase Price of your Plan is payable in monthly payments, your firstmonthly payment must be paid at the time of registration for the Plan. Subsequent monthly
payments will begin after the expiration of the first month and will be charged to the credit card
account designated by you at the time of registration. You will be required to pay the applicablemonthly payment amount for the Plan, plus applicable taxes, each month during the Term of thePlan, until the Plan is cancelled as set forth in these Terms and Conditions.
You authorize us to charge the credit card account you designated at the time of registration for the Planwith each applicable payment for the Plan as described above. We reserve the right, at our option, toaccept or require another method of payment. If you have any questions in respect to the Plan Purchase
Price, or wish to change your method of payment, you may call 1-800-GEEKSQUAD or visit
www.geeksquad.ca/Homemembership.
Changes:

Except where prohibited by applicable law, Geek Squad may change these Terms and1

Conditions, the pricing of the Plan and/or the Service fees for Services under the Plan from time to time,and such changes will apply to you no earlier than thirty (30) days following notice to you, or following
such notice period as required by applicable law (if longer). You may cancel the Plan with no penalty toyou within thirty (30) days of Geek Squad's notice of any such change (or within such period as requiredby applicable law (if longer)) and you will receive a pro rata refund of any unearned prepaid portion of thePlan Purchase Price paid by you in your last payment collected by Geek Squad.
Manufacturer and Other Warranties: THIS PLAN IS A SERVICES CONTRACT, IT IS NOT A WARRANTY. Forany warranty related issues you must contact your warranty provider.
Duration of Plan: Access to Services under this Plan commences on the Plan registration date and willcontinue until the Plan is cancelled by you or Geek Squad. Following cancellation of the Plan, you will haveno further rights in respect of the Plan and Geek Squad will have no liabilities or obligations to you.
Cancellation: At its option, Geek Squad may cancel your Plan and Contract on the basis of: (a) your fraudor misrepresentation; (b) your commercial use of the Plan (unless specifically noted as a commercial Planon your original purchase invoice); (c) an unauthorized use of the Plan; (d) your non-payment of the Plan
Purchase Price; (e) your failure to comply with any of these Terms and Conditions. In addition, Geek
Squad may cancel your Plan at its discretion at any time upon thirty (30) days' prior notice to you.
You may cancel this Plan for any reason at any time within thirty (30) days of your registration for the Planand receive a full refund of any payment of the Plan Purchase Price you made less the cost of Services
received (if any), unless otherwise prohibited by law.
After the first thirty (30) days of your registration for the Plan, you may cancel your Plan for any reason at
any time, provided, however, that if you cancel your Plan prior to paying the equivalent of twelve (12)monthly payments of the Plan Purchase Price, you will be required to pay a Service Recovery Fee that isequal to twelve (12) monthly payments of the Plan Purchase Price less the total amount of the Plan
Purchase Price you already paid for this Plan as of the date of cancellation (except where prohibited byapplicable law). If the total amount of the Plan Purchase Price you already paid for this Plan as of the dateof cancellation is more than the amount equal to twelve (12) monthly payments of the Plan Purchase Priceduring the Term of your Plan, the Service Recovery Fee will be waived and you will receive a pro rata
refund of any unearned prepaid portion of the Plan Purchase Price paid by you in your last payment
collected by Geek Squad.
Contact Geek Squad at 1-800-GEEKSQUAD for any cancellation requests.
No Services may be received or used after cancellation of this Plan.
Transferable: This Plan is transferable to another residence at any time, provided the registered Plan

holder can provide acceptable documentation demonstrating proof of address change. Please contact
Geek Squad at 1-800-GEEKSQUAD to process transfer requests.
The registered Plan holder must have original documentation and proof of residency at the address
registered under the Plan in order to receive the Services.
Entire Agreement: Your Plan purchase invoice and these Terms and Conditions contain the entire

agreement between you and Geek Squad and supersede all prior written or oral negotiations,understandings and agreements concerning the subject matter of the agreement (the "Contract"). No2

amendment or modification of the Contract by you will be binding on Geek Squad without the writtenagreement of Geek Squad.
General: Geek Squad may assign this Contract without your consent upon notice to you. If Geek Squadassigns this Contract, you agree that Geek Squad is released of all obligations, and you agree to look solely
to the assignee for the performance of all obligations under the Contract. This Contract will be governedby and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada
applicable therein. If any term of this Contract is held to be illegal or unenforceable, the legality and enforceability of
the remaining provisions shall not be affected or impaired.
Upon request, any user of this Plan must show government issued identification demonstrating proof of address inorder to receive any Services.
General Exclusions: The following are not provided as Services under this Plan:

1.
2.
3.
4.

5.

6.
7.
8.

physical maintenance, repair or replacement of any product;
replacement cost for lost or consumer replaceable parts (such as, for example, light bulbs, racks,shelves, trays, knobs or dials, rinse aids, filter, belts, crisper trays etc.);
unauthorized servicing and transportation charges;
products or services used for commercial purposes, used by the general public, used as a lease orrental or used in common areas in multi-family housing, or for any other non-personal use, unless
noted specifically as a commercial Plan on the original purchase invoice;indirect, consequential or incidental damages, including, but not limited to, loss of profits, down-timeand charges for time and effort (For Quebec only: The foregoing is not intended to liberate Geek Squadfrom the consequences of Geek Squad's own acts or the acts of its representatives);
fees related to third party contracts;"no problem found" or "no fault found" type diagnosis and intermittent errors that cannot bereproduced; orany services that are not specifically set out in this Plan.

Limitations:
1.

THE SERVICES UNDER THIS PLAN ARE ONLY AVAILABLE WITHIN A 50KM RADIUS OF A GEEKSQUAD STORE LOCATION. ANY SERVICES PROVIDED OUTSIDE A 50KM RADIUS OF A GEEKSQUAD STORE LOCATION, AT GEEK SQUAD'S DISCRETION, WILL BE SUBJECT TO YOUR PAYMENTOF ADDITIONAL FEES.

2.

THE SERVICES UNDER THIS PLAN MAY ONLY BE USED BY YOU.

3.

ANY IN-HOME SERVICES PROVIDED UNDER THIS PLAN WILL ONLY BE PROVIDED AT THE ONEHOME ADDRESS YOU PROVIDED AT REGISTRATION.

4.

GEEK SQUAD IS NOT LIABLE TO YOU IF IT IS UNABLE TO PERFORM ITS OBLIGATIONS HEREUNDERDUE TO EVENTS IT IS NOT ABLE TO CONTROL, SUCH AS ACTS OF GOD.

5.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GEEK SQUAD IS NOT AND WILLNOT BE LIABLE TO YOU FOR PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOSS OF USE,INTERRUPTIONOFBUSINESS,DATA LOSS, LOST PROFITS, DOWN-TIME, OR OTHER CONSEQUENTIAL, PUNITIVE OR SPECIAL
DAMAGES, HOWSOEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE (For Quebec only: The foregoing isnot intended to liberate Geek Squad from the consequences of Geek Squad's own acts or the actsof its representatives).
6.

GEEK SQUAD'S MAXIMUM LIABILITY TO YOU HEREUNDER IS LIMITED TO THE AMOUNT OF THE
PLAN PURCHASE PRICE PAID BY YOU. YOU WAIVE ALL SPECIAL, INDIRECT AND CONSEQUENTIAL

3DAMAGES AGAINST GEEK SQUAD.
7.

WE RESERVE THE RIGHT TO REFRAIN FROM PROVIDING ANY SERVICES, INCLUDING, WITHOUT
LIMITATION, IF MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR IF YOUR TECHNICALNEEDSOROTHERREQUIREMENTSORREQUESTSAREUNUSUALOREXTENSIVE,ASDETERMINED BY US.EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIEDWARRANTYOFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IF APPLICABLE TO THE PLAN, ISLIMITED IN DURATION TO THE DURATION OF THE PLAN. GEEK SQUAD MAKES NO WARRANTY THATTHE PLAN OR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE SERVICES WILL BEUNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES GEEK SQUAD MAKE ANY WARRANTYAS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THEACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. YOUUNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISEOBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK ANDTHAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER/SYSTEM OR LOSSOF DATA RESULTING FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE ORINFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GEEK SQUAD OR THROUGHTHE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IT IS YOURRESPONSIBILITY TO BACK-UP THE SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTERS,HARD DISK DRIVE(S), AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE, AND GEEK SQUADSHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANYSOFTWARE, DATA, OR FILES. GEEK SQUAD SHALL NOT BE LIABLE IN ANY WAY FOR DAMAGES ARISINGFROM ANY PART, EQUIPMENT, PERIPHERAL, SOFTWARE OR OTHER PRODUCT SUPPLIED TO YOU BYGEEK SQUAD. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOSOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
8.

NO SERVICES WILL BE PROVIDED UNDER THE PLAN WHILE ANY UNPAID AMOUNTS ARE DUE

9.

YOU MUST BE 18 YEARS OF AGE, OR THE AGE OF MAJORITY IN YOUR PROVINCE OR TERRITORY,AND PAYABLE.
TO REGISTER AS A PLAN HOLDER. MINORS MAY ONLY USE THE SERVICES UNDER THE
SUPERVISION OF AN ADULT.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIALDAMAGES OR EXCLUSIONS OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES AND
CONDITIONS, THEREFORE, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
In addition to the exclusions and limitations specifically mentioned in these terms and conditions, theServices provided under this Plan are limited to the descriptions for each Service provided onwww.geeksquad.ca/gshm or other written scope document applicable to a particular Service, which wewill make available to you on your request.
Disclosure:1.
2.

Your information may be processed and stored in the United States or another country and may besubject to access by United States authorities or other international authorities under applicable laws.
Geek Squad's Privacy Policy can be found at www.geeksquad.ca/privacy. Geek Squad's Privacy Policy
includes information about how Geek Squad uses your personal information.

Definitions: "Term" refers to the duration of your Plan. "Services" refers to the particular services andbenefits provided under this Plan from time to time, as described on www.geeksquad.ca/gshm as may be4

revised and updated from time to time. "Geek Squad" refers to Best Buy Canada Ltd., which operates its
Geek Squad division. "Plan" refers to the Geek Squad Home Membership Plan. "Terms and Conditions"refers to the terms and conditions set out in this document that govern the Services provided pursuant tothe Plan. "You" or "your" refer to the registered Plan holder.
To obtain Services under this Plan, or if you have any questions about this Plan, please visit a Best Buy
storeinCanada
duringnormalstore
hours,
chatwith
anOnline
SupportAgentatwww.geeksquad.ca/connectnow.ca or call us at 1-800-GEEKSQUAD for over-the-phone support or toschedule an appointment.
Version: November 18, 20195