Supplement to Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service Privacy
Policy (the “Global Privacy Policy”)
Malaysian Customers
Malaysian Privacy Policy Supplement
The Global Privacy Policy describes how Central Japan Railway Company (“JR Central”), WestJapan Railway Company (“JR West”) and Kyushu Railway Company (“JR Kyushu”) (each a“Party”, collectively, the “Three Companies”), and JR TOKAI TOURS, INC. and Nippon Travel
Agency Co., Ltd. (collectively, with the Three Companies, the “Parties”, “us” or “we”) collect,use, disclose and otherwise processes the personal data of customers of the Tokaido Sanyo
Kyushu Shinkansen Internet Reservation Service (the “Service”) and travel products exclusively
for members of the Service provided by the Parties based on the contract between the ThreeCompanies.
This Malaysian Privacy Policy Supplement (“Supplement”) sets out the manner in which
personal data is processed in accordance to the Personal Data Protection Act 2010.
This Supplement should be read in conjunction with the Global Privacy Policy.

1.

Collection, etc. Of personal data by the Parties
The Parties collect the following personal data of customers, which are provided by thecustomer, acquired through the customer providing his or her personal data whenregistering himself/herself with us by using a reservation site, through proper and fairmeans:
(1)
(2)
(3)
(4)

2.

a customer’s name, date of birth, phone number, e-mail address, credit card
expiration date and information related to IC Card, as well as changes to suchinformation;
history of past purchases of train tickets and travel-related products as well as
services related thereto;
smartphone device information; andopinions, questions, inquiries and the like which concern the use of the Service
and which are made by a customer by phone or e-mail.

Purposes of use, etc. Of personal data by the Parties
The Parties collect, use and keep personal data of customers for the following purposes:
(1)
(2)
(3)
(4)

3.

For transactions with customers concerning, or for provision to customers of,train tickets, travel-related products and other services related thereto and thelike;For delivery of service information by the Internet or any other means;
For sales analysis and product development; andFor the purposes of conducting investigations necessary to respond to requests
made by customers and analysing and preparing statistics on member trends.

Disclosure to third parties
1We may disclose your personal data for the purposes described in this Supplement to:
(1)
(2)
(3)
(4)
(5)
(6)

(7)
(8)
(9)

4.

any third party appointed to provide services to the Parties or to provide service
on behalf of the Parties (including the Parties’ agents, professional advisors,service providers and payment systems operators);
any person who is under a duty of confidentiality and/or who has undertaken theresponsibility to keep such data confidential
the Parties’ employees, affiliates, subsidiary and employees of such affiliate orsubsidiary;
any existing or potential business partners or partners;
any actual or proposed assignee, participant, sub-participant or transferee of anyof our rights or obligations;potential or actual purchasers, successors in title of business or shares (whollyor in part) of the Parties’ (including their advisers and representative), as a resultof potential, proposed or actual sale of business, disposal, acquisition, merger orre-organisation;other parties, in respect of whom the customer has consented to the disclosureof his or her personal data;
any government, law enforcement agency or regulatory body; andany third party in which is required by law, court order and/or requirement of anindustry regulator to be disclosed to.

Transfer of personal data outside Malaysia
The Parties are all located in Japan and by using the Services, the customer’s personal
data will be transferred and/or processed outside of Malaysia and may be disclosed toother entities outside of Malaysia for the purposes as identified above. By using theServices, the customer acknowledges and consents to the transfer and/or processingof his or her personal data to a place outside of Malaysia.

5.

Access, correction and limiting use of personal data
The Parties will respond to any request from the principal or his or her agent for thenotification of the purpose of use, disclosure, access, discontinuation of use, erasing,
discontinuation of provision to a third party of retained personal data or the correction,
addition or deletion of the content of retained personal data (hereinafter referred to as“Request for Disclosure, Etc.”).
(1)

Items that are subject to Request for Disclosure, Etc. (Information that assists in
identifying retained personal data)
(i)
(ii)
(iii)

A customer’s name, date of birth, phone number, e-mail address, credit
card expiration date and information related to IC Card, as well aschanges to such information
Information collected by the Parties from transactions with acustomersuch as a history of past purchases of train tickets and travelrelated products as well as services related thereto
Smartphone device information

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(2)

Where and how to send Requests for Disclosure, Etc.
A Request for Disclosure, Etc. Is accepted when submitted by e-mail. Please
download the application form from [A] below, fill in all the designated information,attach an identification document [B] (file format can be JPEG, PNG, or PDF) toe-mail, and e-mail all of the above to Tokaido Sanyo Kyushu Shinkansen Internet
Reservation Service Customer Center (privacy@jr-central.co.jp). Responses will
be submitted by sending a file to applicant’s e-mail address used for the request.
[A][B]

Application forms prescribed by the Parties•
Application form for notification of purposes of use or disclosure
concerning retained personal data•
Application form for correction, etc. Of retained personal data•
Application form for discontinuation of use, etc. Of retained
personal data
Identification documents•
One of the following: Passport, driver’s license(Note)
With respect to requests for the access, correction, addition, or deletion of retained
personal data, the information indicated in the above (1) (i) is subject to change orcorrection by customers themselves on the member information amendment screen thatappears after the login screen of the Service(3)Request for Disclosure, Etc. By an agent
If the person making the Request for Disclosure, Etc. Is a statutory
representative for the princial, a minor or an adult ward, or an agent to whom
the principal entrusted the Request for Disclosure, Etc., the following
document’s data (file format can be JPEG, PNG, or PDF) shall be submitted inaddition to the documents [A] through [B] of Section 5 (2) concerning theprincipal.
[C][D]

6.

The agent’s identification document (same as [B] of Section 5 (2))
Power of attorney or any other equivalent document
A power of attorney or any other document to prove the authority to act
as an agent concerning the Request for Disclosure, Etc.

Matters related to accepting complaints or inquiries
Please contact the Customer Center below with complaints or inquiries concerning thehandling of personal data by the Parties.
○ For contact by phone

Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service Customer Center
General Manager
JR Central Shinagawa Building A
2-1-85 Konan, Minato-ku, Tokyo 108-8204
Phone number (Not toll-free):3+81-(0) 3-6632-5130 (English)
Business hours: 5:30–23:30 (JST)○ For contact via the Internet and mail
Where inquiries are made via the Internet and mail using either Party’s contact
information, we will not respond to the concerns specific personal data. When
responding, the Customer Center may make a phone call to the customer or contact
the customer by some other means.
○ Visit to either Party’s place of business
Personal visits to either Party’s place of business in relation to complaints cannot beaccepted.

7.

Cases of no consent to the Privacy Policy

It is obligatory for the customer to provide the information set out in Section 1 above, in the eventthat a customer cannot give his or her consent to all or part of the content of this Supplement,
the Parties may refuse to grant to the customer membership for, or use of, the Service.
In the event of any inconsistency between the English version and the Bahasa Malaysia versionof this Supplement, the English version shall prevail.
Revision Date: September 16, 2023

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