Simplify, Secure, and Streamline
Agency Communications
Reduce Risk and Cost with Effective
and Trusted Agency Collaboration

Avaya Unified Communications as aService (UCaaS) for Government

reduce operational cost and complexity, improve enterpriseare affordable and approved for their use? In the Avaya

Government organizations are seeking proven strategies toperformance, and enable more flexible, secure and productive

work environments. They require communications capabilities
that support a mobile workforce with trusted data and securesystems. Yet most agencies manage increasingly obsolete
legacy systems that limit their ability to adapt quickly tochanging missions and mandates. User expectations continue
to grow while continued investment in on premises, capitalintensive communications infrastructure is discouraged.
How can government technologists provide cost andoperational efficiency while meeting the demands forbetter performance, security, flexibility and continuity ofoperations? By moving to hosted, Unified Communications

solutions that deliver what they need as a service: managed
Voice-over IP (VOIP) telephony, enterprise voice messaging

Where can agencies find comprehensive capabilities thatAura® Communication Manager Unified Communications(UC) product portfolio, available as a Federal Risk andAuthorization Management Program (FedRAMP) Moderateauthorized solution.

A recognized provider of global communications, Avaya

designed its Unified Communications as a Service (UCaaS)with the government user, systems manager, and executive
leader in mind.

It provides agencies with the capabilities necessary toaccomplish diverse missions securely, ensure service

reliability, and effectively manage enterprise budgets
and operations.

and audio conferencing, audio, video and Web collaboration,
instant messaging / presence, and mobility management.

Fact Sheetavaya.com

avaya.com

Trusted UCaaS—A FedRAMP
Authorized Solution
By offering a trusted UC asa Service option to Federal,state, and local agencies,
Avaya Government Solutions isfocused on meeting these stated
FedRAMP goals to:▪ Accelerate secure cloud
adoption throughassessment reuse▪ Increase confidence insecurity of cloud solutions▪ Achieve consistent security
authorizations for cloud
product approval▪ Ensure consistent applicationof existing security practice▪ Increase confidence insecurity assessments▪ Increase automation andnear real-time data forcontinuous monitoring

2

Driving Agency Cloud Migration

A number of factors aligned to make this an ideal time to consider UC as aService to meet agency demands for modern and manageable enterprisecommunications systems:▪ The recent Executive Order 13800 and the 2010 Cloud-First initiative

encourages Federal agencies to accelerate cloud adoption for IT infrastructure
modernization. Gradual migration is underway, with many agency
implementations of enterprise email, cloud-based storage,
or on-demand applications.

▪ FedRAMP intends to instill agency trust in cloud computing applications andmotivate service providers to align with the Federal Information Security

Management Act (FISMA) and NIST Special Publication 800-53, Security andPrivacy Controls for Information Systems and Organizations.

▪ Many agencies still rely on unsupported legacy voicemail and othercommunications infrastructure that is difficult and costly to maintain. With

UCaaS, agency resources can be applied to mission and no longer must rely
on outdated tools.

▪ Key government personnel are retiring at an increasing rate, and many aredifficult to replace. With cloud-based alternatives, agencies can eliminate
the dependency on expert “single points of failure” and support criticalinfrastructure and applications.

▪ Many large organizations experience install, upgrade, and patch deployment
cycles, resulting in multiple versions of single products is use across theenterprise. With the UCaaS approach, agencies ensure use of evergreen

technology and eliminate recurring maintenance, forced obsolescence, andunplanned capital expenses.

▪ Agencies no longer need to pay for features and functionality they do not

require or cannot deploy. By moving to UCaaS, they can eliminate significant
expense for unused licenses UCaaS is delivered as a tiered, seat-based

consumption model where users access only the features they need andagencies pay for active users only.

▪ A seat-based offering enables the introduction of features and functionality

as needed. Agencies can adopt a “crawl, walk, run” approach to UCaaS while
accelerating enterprise cloud migration.

▪ The ability to support a mixed environment of cloud and premises UC

applications simplifies cloud adoption. Agencies can integrate existing

solutions into the overall cloud architecture and focus on displacing criticalsystems or components first.

© 2020 Avaya Inc. All Rights Reserved.

UC as a Service (UCaaS)
Benefits are CompellingWith a modernized▪ Rely on Secure Turnkey
subscription-based
Serviceapproach, users▪ Leverage On-DemandcanScalability
be quicklyaddeddeleted,▪ Improveor
Enterprise
Security
Postureincreasing▪ Reduce Vulnerabilities andorganizational
Risk Exposure
flexibility,▪ Enable Predictable Budgeting
scalability,▪ Decrease Enterprise TCO
and agility.
▪ Ensure Consistent Policy
Implementation▪ Support Timely Reporting
and Compliance▪ Accelerate New Technology
Adoption▪ Deliver Improved User
Experience

Avaya Enterprise Cloud-Secure for FedRAMP UCFeatures and Benefits
The Avaya Enterprise Cloud-Secure for FedRAMP UC service provides

capabilities to support real-time engagement by integrating voice, video, data,messaging, conferencing, and mobility.

The service includes VOIP telephony, bridging to mobile phones and soft phonecapability; voicemail; instant messaging and presence information; audio andvideo conferencing with multiple users; and collaboration conferencing. This

complete UC suite serves to maximize productivity and customer satisfaction byproviding a common communications platform.

UCaaS implementation in a private cloud environment relieves the burden ofmanaging multiple and cumbersome hard-wired systems. With a modernizedsubscription-based approach, users can be quickly added or deleted,increasing organizational flexibility, scalability, and agility. Software updates
are handled seamlessly in the cloud and are available to all provisioned end

users simultaneously. From a budget management viewpoint, recurring capital
expenditure (CAPEX) planning and refurbishment is eliminated and replaced
by a predictable, per-user operating expense (OPEX) subscription model.

Importantly, Avaya’s 365 / 7 / 24 service monitoring ensures high availability,with continuous scanning, incident monitoring, timely service restoration, andmonthly performance reporting.

Evaluating Avaya UCaaS for Your Agency

Government organizations have specific communications requirements to meettheir mission and business objectives. To help agencies determine how UCaaS
can support their operations, Avaya Government Solutions offers a Business
Value Assessment of key decision factors including potential cost savings,
productivity gains, and operational impacts.

Avaya can perform a return-on-investment (ROI) analysis to estimate the cost ofmoving voice and related communications services to a hosted, off premises, orhybrid cloud environment.

© 2020 Avaya Inc. All Rights Reserved.

avaya.com

For more information:▪ Avaya Government Solutions:www.avaya.com/gov▪ Avaya Enterprise CloudSecure Delivery:
www.avaya.com/en/fedramp▪ Federal Risk andAuthorization Management
Program (FedRAMP):
www.fedramp.gov▪ Contact Avaya GovernmentSolutions:www.avaya.com/govsales

4This comprehensive analysis considers current operational costs, software

licensing usage, as well as future performance demands and legacy migration
alternatives.

Avaya Government Systems helps customers visualize the benefits of moving froma CAPEX to OPEX communications model, with the parallel goals of measurably
reducing the Total Cost of Ownership (TCO) and delivering a more predictable,agile, and secure means to meet current and long-term UC requirements.

Avaya’s FedRAMP-Authorized UC Portfolio

Avaya Government Solutions offers agencies a subscription-based UC as aService which includes hosting, implementation, management, maintenance,and technology refreshment of the service. Through a strategic partnership with
Avaya’s Aura® Communications Manager UC portfolio is available as a FedRAMPauthorized solution with an Authority To Operate (ATO) at the moderate level.

Transform Agency Communications with Secure UCaaS
Government professionals have the option to rely on trusted partners to support
routine operations while agency staff focuses on the business of government.

By adapting a secure, reliable, UCaaS approach, agencies no longer need to invest
time or funding in patching, scanning, updating, and trouble-shooting enterprisecommunications systems. Subscribing to the “always-on” UC approach is a

powerful strategy to relieve government officials of system maintenance while
enabling highly-available, resilient, and secure operating environments.

Let Avaya Government Solutions demonstrate how this proven approachto streamlined enterprise communications enables your organizationaltransformation with a future-proof investment and superior performance tomeet the demand of today and tomorrow.

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya

Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that delivergame-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power

personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired
outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more atwww.avaya.com.

© 2020 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the UnitedStates and other countries. All other trademarks identified by ®, TM, or SM are registered marks, trademarks,and service marks, respectively, of Avaya Inc.
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