Application Center
Support + Training + ServiceIKA®
Service for YouIKA® Know-how

Welcome to IKA®
Customer Service
Experience

Sample Processing
IKA®-Werke GmbH & Co. KG in Staufen, Germany can
now look back on a century of company history.
The company, which was founded in 1910 as a
distributor for pharmacies and hospitals, relocatedfrom bombed-out Cologne to Staufen in 1942. There, it
quickly became the global market leader for laboratory
technology as well as dispersing, stirring, and kneadingmachines. Today, IKA® employs over 600 people at six
different locations on four continents.
Laboratory & Analytical Technology
IKA® laboratory technology offers a vast spectrum of innovative devices for numerous applications in research anddevelopment. In the last few years, the company has beenable to significantly expand its leading position worldwide
with a remarkable line-up of devices including magnetic
stirrers, overhead stirrers, dispersers, shakers, mills, rotary
evaporators, lab reactors and calorimeters.
Process Technology
In the past few decades, IKA® has also achieved a leading
position in engineering through innovative technology
when it comes to dispersing, kneading and plant engineering
processes. The high-quality stirring, mixing and kneadingmachines are used in the pharmaceutical, chemical, food,paint, cosmetics, and plastics industries. Large brand manufacturers count on our machines. From single machines
to modular lines all the way to complete systems - IKA®
offers the entire spectrum. We are a one-stop supplieroffering everything you need from design, prototype
development and production to after-sales service.

Daniela Dockweiler
Head of Application CenterQuality
Our high standard of quality is further
supported by our new spaces as theyenable intensive collaboration between ourapplication specialists and the research anddevelopment department.
Laboratory
Our team of 8, consisting of lab assistants
and chemical engineers, is in direct, daily
contact with users and developers whichhelps us to continuously improve our products. We offer you the opportunity towitness firsthand the processing of yoursample with our devices, right here withus, onsite. We look forward to making
an appointment to meet with you in ourApplication Center.
Experience
Our extensive experience in sample processing has been compiled in ourapplication database. With just a few clicks
on our website, you can make use of ourknowledge.
Answers
We look forward to answering yourquestions! We consider your feedback
and your questions as an opportunity toconstantly improve. So please don‘t hesitate
to contact us.

Demo Equipment

IKA®
Application
CenterInnovation
Training

Answers
Laboratory

Seminars

QualityInnovation
As part of our new Application Center, ourresearch and development department
does research and creates innovative devices with appealing designs.

Training
We look forward to sharing our know-how
with you and invite you to a detailed training session about our devices in order tointroduce you to the special features of ourproducts.

Seminars
We will gladly inform you on a regular basisof any seminars that will take place at ourfacilities and are therefore offering you theopportunity to learn more about our product portfolio. These seminars are held by
IKA® specialists as well as outside speakers.

Sample Processing
In our new Application Center, we are able
to process your sample with our devices.
The sample will then be returned to you
along with a detailed test report as well asa recommendation for a device that best
suits your application.

Customer Service
Our toll-free hotline gives you direct accessto our application specialists.

Demo Equipment
Our demo equipment service enables you
to carry out sample processing and testingof our devices in your laboratory.

Even more customer service at ournew IKA® Application Center„When it comes to the development of newdevices, IKA® has always worked closelywith its customers,“ says René Stiegelmann,
the owner and managing director of IKA®.
„The Application Center now offers evenmore space and possibilities to test and improve upon lab devices and processes.“Research and hands-on testing, development and application, sales and customers
are now even more closely connected at IKA®.
Our new Application Center spans 400 sqm
and offers modern facilities for presenting
and testing lab devices and processes. This
brings us even closer to our customers andimproves our service. Here, prospective buyers
and customers can test out processes thatinvolve stirring, shaking, dispersing, grinding, heating, analyzing and distilling. In
addition, it also further extends the opportunity to test your own devices and to develop new models. The official opening is on
Thursday, May 5th, 2011.

03

Application support

Sample processing

Online application database

One-on-one application support

Thanks to our long-lasting collaboration with partners
representing a variety of research fields, we have acquired
extensive application know-how. This along with further
daily insights, is entered into a database on a regular basis.
More than 1,100 application reports are at your disposal
on our internet page. There, you are able to search for yourdesired application by entering a keyword, and your search
result will be a detailed test report on the sample processing
with the respective IKA® device. This allows you to receive
detailed information.

Our Application Center consists of application specialists
who have extensive experience with sample processing. We
offer the necessary support so that you are able to achieve
optimum test results. We look forward to supporting you in
finding the perfect device for your application.

Search for your application here:
www.ika.com/applications_db

Call our toll-free hotline:
00 8000 4522777 (00 8000 IKAAPPS)*Or send us an e-mail - we will process your request in atimely manner: applicationsupport@ika.de* Monday - Thursday from 8:30 am - 4:30 pm
Friday from 8:30 am - 3:30 pm

We will process your sample at ourfacilities
You can also send us your sample directly.
We will test it for you with a device suitablefor your application. Assuming all necessary
information has been made available to us,
we guarantee processing within 48 hours!
In order to ensure a smooth process, please
send your sample along with the filled-out
data sheet* to:IKA®-Werke GmbH & Co.KG
Application Center
Janke & Kunkel-Str. 1079219 Staufen
GermanyTip: You can also send your request inadvance via e-mail. This enables us toclear up any questions upfront:
applicationsupport@ika.de* The data sheet can be found on
our internet page:www.ika.com/applications

Processing your sample with us

Demo equipment services

We would also like to invite you to process
your sample here with us in close collaboration with our specialists. Our modern customer lab with its adjoining conference room
enables you to experience the IKA® portfolio live and to move a step ahead whenit comes to your sample processing or thetesting of new production processes. We
offer you the chance to be convinced of thefunctions and advantages of our products
before you purchase them.
"The customer would like to ensure that thedesired process actually works before heinvests in devices and machines,“ explains
Daniela Dockweiler, head of the Application
Center. „We provide the devices and documentation of the experiments.“

Another way of witnessing the IKA® quality
firsthand is to use a demo unit, free of charge.
Let us know which sample you would liketo process, and we will send you a suitabledevice. This way, you will be able to carryout your test series in your laboratory.

This option offers you an unbeatable service
that enables you to not only receive the processed sample along with a test report, but
to also witness the user friendliness of theIKA® devices firsthand. We look forward toyour inquiry!

But we will also gladly come to you to show
you our range of devices.

05

IKA® Scale Up

IKA® Training

Pilot plant and pilot projects

We will share our know-how with you

New products and formulations being developed in laboratories all over the world carry the IKA® signature. When it
comes to successive production, our high-duty systems areonce again in use on the front line. Additionally, IKA® offers
a one-stop, smooth transition of formulations and technologies from laboratory to large-scale production, thereby solidifying pilot systems as an indispensable link. Findings thatwere acquired in the laboratory translate from process andrecipe development to the production scale in a consistently
reliable manner.

We look forward to sharing our knowledge with you andinvite you to a detailed training session on our devices where
we will introduce you to the special features of the IKA®
products. Here, we will be able to individually respond to
your needs and cater the training content to those needs.
In general, we split our seminars into a theoretical section
and a hands-on section. Here, we use our conference room,
which is equipped with very modern technology. The customer lab, which is directly adjacent to the conference room,
enables you to immediately apply what you have learned
and to clear up any questions that might arise then andthere. Particularly for our products that are in need ofexplanation, such as calorimeter systems and lab reactors,
for example - but also when it comes to other devices - weoffer an installation service with on-site instructions.

The pilots that are used during the pilot plant stage play asignificant role in determining whether or not a product becomes a success. Here, the process technology to be used isdefined, the required machine or system size is determined,
and the necessary energy requirements are established.
IKA® pilots therefore have a direct influence on the quality
and character of the final product.
For more information, please see:www.ikaprocess.com

We will gladly discuss any training needs you might have.
We also look forward to providing training for service technology. You will gain insight into the function, history andtips regarding the repair of our devices as well as all necessary documentation. If requested by you, our qualified
technicians will gladly visit you in your office and carry out
the training session there. We will gladly make you an offer
if you are interested in this service.

Questions & Answers

What will the IKA® Service cost me?
Our goal is to recommend the optimal device for yourprocess. We therefore look forward to any direct contact with you! A consultation via telephone or e-mailis, of course, free of charge. A small processing fee will
be charged for any samples that are sent in. This fee,however, will be deducted from the purchase price if therecommended device is indeed purchased.

My processes are strictly confidential.
How does IKA® deal with this?
Of course we are more than willing to arrange a confidentiality agreement with you in order to protect theprivacy of your processes and applications.

Is it possible for me to use equipment on loan?
We will gladly send an IKA device suitable for yourapplication for processing of your sample - free of charge.
Please take a look at our terms for equipment on loanat www.ika.com.
®

What should I take into consideration when sendinga sample to IKA® for processing?
In order to ensure that everything runs smoothly,please send the corresponding data sheet, which canbe found at www.ika.com/applications via e-mail toapplicationsupport@ika.de. We will promptly
process your sample and contact you directly if there
are any questions or concerns. After completion, theprocessed sample will be returned to you along witha detailed test report. If the recommended product ispurchased by you, the processing fee will be deductedfrom the purchasing price.

Is it possible for you to do a device demonstration
onsite?
Our product specialists look forward to visiting you andeducating you on our product portfolio. Even once apurchase is finalized, we will still be available for advice
and will support you when it comes to the installationof the purchased IKA® device.

I am interested in attending a seminar.
How does it work?
We are looking forward to your request about ourseminars. Please arrange for an appointment with ourspecialists via our free Application Support hotline.

IKA® Know-howfor You07

Hotlines
By entering your application or a keyword,
you will be able to find detailed test reports
here on the use of IKA® devices:
www.ika.com/applications_db

But we also look forward to helping you finda suitable device for your application overthe phone. You can reach our application
specialists via our toll-free hotline:
00 8000 4522777(00 8000 IKAAPPS)*Or send us an e-mail - we will process yourrequest in a timely manner:
applicationsupport@ika.de

IKA®-Werke GmbH & Co. KG
Janke & Kunkel-Str. 1079219 Staufen
Germany
Tel. +49 7633 831-0
Fax +49 7633 831-98
sales@ika.de
www.ika.com

201104_Application_Center_EN* Monday - Thursday from 8:30 am - 4:30 pm
Friday from 8:30 am - 3:30 pm