First Quarter 2020 Results

Montrouge, May 6th 2020

Crédit Agricole absorbs the Covid-19 impact and is mobilised for the economy
Crédit Agricole Group*
Underlying revenues1

Q1: €8,378m+0.7% Q1/Q1
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Underlying net income
Group share1

Q1: €981m-31.6% Q1/Q1

CET1 ratio

15.5%-0.4pp Mar/Dec+6.6pp above the SREP2

Q1 stated net income Group share: €908m (-32.8% Q1/Q1); stated revenues €8,366m (+2.1% Q1/Q1)
Strong momentum across all business lines in Q1, production impacted by the crisis in March: increase in
outstandings (+7% retail loans in France and Italy, +2.1% consumer finance managed loans, +2% life insurance,+3.5% asset management); gross retail customer capture France and Italy: 416,000 customers since the start of 2020.
Increase in cost of risk (at €930m, x3.3 Q1/Q1), driven primarily (61% of the increase) by provisioning on
performing loans (€398m in Q1). Annualised cost of risk on outstandings 40bp (x3.1 Q1/Q1); Stable NPL ratio(2.4%), increase in coverage ratio (84.3%, +1.7pp vs. Dec. 19). Loan loss reserves: €19.5bn.
Very strong solvency (buffer to SREP requirements increased from 6.2pp to 6.6pp).
Mobilisation of the Group’s structural strengths to assist its clients through the crisis: all services fully
operational (9 out of 10 branches are reachable), acceleration of technological innovations (remote claims
management), strong social commitment by the Group (>€70m in donations via solidarity funds).
Voluntarily supporting public authorities' strategy over the crisis: €3.6bn loan moratoria granted to corporates
and more than 81,000 applications (€13.5bn) in state-guaranteed loans processed as at 21/04; €10bn aid
programme at CA Italia; €210m cooperative support mechanism for professional multi-risk insurance policyholders.
Regional Banks: underlying net income1 under French accounting standards €583m (-22.3% Q1/Q1), underlying
net income 1 €321m (-51.7% Q1/Q1). Strong underlying activity revenues. Increase in cost of risk (x5.5) linked to68.5% of the performing loans provisioning; annualised cost of risk on outstandings still low (23bp).
.* Crédit Agricole S.A. and 100% of Regional Banks.

Crédit Agricole S.A.

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

Underlying revenues1

Underlying GOI1

Q1: €5,137m

Q1: €1,583m+4.8% Q1/Q1+7.9% Q1/Q1

Underlying net income
Group share1

CET1 ratio

Q1: €652m-0.7pp Dec/Sept,+3.5pp above the SREP3-18.1% Q1/Q1

11.4%

Stated result: €638m (-16.4% Q1/Q1); stated revenues: €5,200m (+7.1% Q1/Q1), stated GOI: €1,586m (+11.7% Q1/Q1)
Increase in underlying GOI (+7.9% Q1/Q1), thanks to revenue resilience (+4.8%), despite the decrease in the fairvalue through profit and loss in insurance, and to control of expenses excluding IFRIC 21 (+2.5%);
Increase in cost of risk (at €621m, x2.8 Q1/Q1), driven primarily (56% of the rise) by provisioning on performing
loans (€223m in Q1). Annualised cost of risk on outstandings 61bp (x2.6 Q1/Q1); Stable NPL ratio (3.1%), increasein coverage ratio (72.4%, +2.3pp vs. Dec. 19); loan loss reserves: €9.6bn.
CET1 ratio down (-0.7pp) to 11.4%, including the unwinding of 35% of the Switch mechanism (-44pb), the impactof the allocation of the 2019 dividend to reserves following the ECB’s recommendation (+60bp) and the impact ofadverse market effects on OCI reserves on securities portfolios (-33bp). Buffer to requirements in Q1 at 3.5pp.
Underlying EPS: Q1-2020 €0.17, -25.0% Q1/Q1.
Liquidity indicators up (€338bn in reserves at 31/03/20, increase by €40bn vs. 31/12/20).

This press release comments on the results of Crédit Agricole S.A. and those of Crédit Agricole Group, which comprises the Crédit Agricole S.A.
entities and the Crédit Agricole Regional Banks, which own 55.9% of Crédit Agricole S.A. Please see p.23 onwards of this press release for details of
specific items, which are restated in the various indicators to calculate underlying income. A reconciliation between the stated income statement andthe underlying income statement can be found from p.3 for Crédit Agricole Group and from p.7 for Crédit Agricole S.A.

1 In this press release, the term “underlying” refers to intermediary balances adjusted for the specific items described on p.23 onwards
2 Based on SREP requirement of 8.9% at 02/04/2020 (including France’s counter-cyclical buffer, applicable from 02/04/2020).
3 Based on SREP requirement of 7.9% at 02/04/2020 (including France’s counter-cyclical buffer, applicable from 02/04/2020).

Results for the first quarter 2020

1/30

Crédit Agricole Group
Voluntarily supporting the public authorities, consistently with our Raisond’Etre, to help our customers go through the crisis.
Since the start of the current health crisis, the management, the employees, the representatives have done
everything possible to ensure all the banking and insurance services remain available. 88% of Regional Bank
branches (93% for LCL branches) are reachable. The number of unique monthly users of the Group’s apps inFrance and Italy has reached 7.7 million, a 20% increase over the first quarter of 2019. Crédit Agricole has
increased the pace of its technological innovations, setting up solutions specifically to handle the crisis (of whichelectronic signature of the state-guaranteed loan and remote management of claims and damages). In addition,
remote work has been rolled out on a huge scale (more than 50,000 simultaneous online connections) withmaximum security.
In the face of the crisis, the Group has reaffirmed its societal commitment, which underpins its raison d’être:“Working every day in the interests of its customers and society”. Support has been provided to healthcare
workers, vulnerable populations and for research, through donations of medical equipment for example. The“Loop” and “J’aime mon territoire” platforms were created at the Regional Banks. On 8 April, the Group set up a-€20 million solidarity fund for the elderly and caregivers. As early as 23 March, the insurance business lines had
put €39.2 million into the solidarity fund set up by the French authorities to help very small enterprises andindependent workers in sectors particularly hard hit by the crisis. On 18 March, Crédit du Maroc made an €8 million contribution to the national solidarity fund, while on 31 March, Crédit Agricole Italia donated €2 million
to the Italian Red Cross and Italian hospitals. In total, more than €70 million have been donated via solidarity
funds..
To support its customers in a context of economic crisis related to COVID-19, Crédit Agricole Group aligned itself
with the public authorities’ strategy, by taking targeted measures in place for all customer categories. On March
6th, Crédit Agricole Group announced a six-month moratorium on loan repayments for corporate customers
and SMEs and small businesses whose business would have been impacted by COVID-19, to address their
cash flow problems. On 29 April, 335,000 moratoria were granted, for an amount of €3.4 billion of uncalled
maturities, with no penalties or additional fees. In addition, in equipment leasing, 50,000 loan maturities were
postponed for a total of 500 million euros and 2,000 for property leasing representing a total of 150 million euros.
In terms of cost of risk, the introduction of the moratorium does not automatically imply that the debtor will berequalified. There can, however, be a qualification as default/forbearance or a change in the original Bucket,
pursuant to Group rules. In addition, uncalled maturities are simply moved forward, so the impact on RWA is
insignificant.
The French government also announced the introduction on 25 March of the state-guaranteed loans (Prêts
Garantis par l’Etat) to meet the cash flow requirements of businesses impacted by the coronavirus crisis. For
eligible companies, the loan is typically capped at 25% of company revenues. As at 30 April 2020, a total of
126,000 applications had been received by the Group for an amount of €19.5 billion (of which 88.5% of therequests concern professionals/farmers, 11.5% corporates).
The Group is providing specific support for SMEs and small businesses, farmers and very small enterprises. A€210-million cooperative support mechanism was set up on 22 April for policyholders with professional multi-risk
insurance with business interruption. On 21 April, Crédit Agricole Italia devoted €6 billion to supporting
companies, of which €4 billion in loans (up to €25,000) and €2 billion in liquidity facilities. For farmers, the Groupset up the 0% state-guaranteed loan with no fees and granted loan repayment holidays, also without fees.

Measures were also introduced for individual customers. In Italy, moratoria were granted for an amount of €4billion on loans to SMEs and individuals for a period of six months, renewable. CA Consumer Finance alsodeferred loan maturities as at 31 March in the amount of €29 million.

Results for the first quarter 2020

2/30

The Group’s commercial activity was buoyant in Q1 2020. Asset management AuMs were up (+3.5%), as
were those of life insurance (+€6.5 billion, or +2%); unit-linked contract net inflows were also up (+40%
Q1/Q1, +69% Q1/Q4); loans increased +7% in the Retail networks in France and Italy (excluding stateguaranteed loans); and consumer finance outstandings rose by 2.1%.
Gross customer capture was strong, with 416,000 new customers captured since the start of the year,
and a 25,000 increase in the customer base. Lastly, commercial activity in capital markets was buoyant
in order to meet customer needs in terms of hedging and bonds. The Group’s revenues were
nevertheless impacted by COVID-19 in March 2020. Production fell since the beginning of the month,mainly in home loans and consumer finance, despite the resilience of the net interest margin. Fee andcommission income related to market volatility increased, offsetting the decline in other types of fee andcommission income (insurance and banking). Depreciations (mostly reversible) were also observed, due
to unfavourable market conditions (decrease in fair value through profit and loss in insurance and asset
management, and in the investment portfolio in asset management and in the Regional Banks).

Group results
In the first quarter of 2020, Crédit Agricole Group’s stated net income Group share came to €908 million
versus €1,350 million in the first quarter of 2019. The specific items recorded this quarter generated a negative
net impact of -€73 million on net income Group share.
Excluding these specific items, the underlying net income Group share4 was €981 million, down -31.6%
compared to first quarter 2019. This decline was mainly due to the effects of the COVID-19 crisis.

Crédit Agricole Group: Consolidated results, Q1-2020 and Q1-2019
In €m

Q1-20
statedSpecific
items

Q1-20
underlying

Q1-19
statedSpecific
items

Q1-19
underlying

Q1/Q1
statedQ1/Q1
underlying

Revenues
Operating expenses
excl.SRF
SRF

8,366

(12)

8,378

8,196

(126)

8,323

+2.1%

+0.7%

(5,548)(70)(5,478)(5,277)-(5,277)

+5.1%

+3.8%

(454)

-

(454)

(422)

-

(422)

+7.7%

+7.7%

Gross operating income

2,363

(82)

2,445

2,497

(126)

2,623

(5.4%)(6.8%)

Cost of risk

(930)

-

(930)

(281)

-

(281)

x 3.3

x 3.3

Cost of legal risk
Equity-accounted entities
Net income on otherassetsChange in value of
goodwill
Income before tax

91

-

91

95

-

95

n.m.
(4.6%)

n.m.
(4.6%)

5

-

5

10

-

10

(49.4%)(49.4%)

-

-

-

-

-

-

n.m.

n.m.

1,530

(82)

1,612

2,321

(126)

2,448

(34.1%)(34.2%)(481)

Tax
Net income from discont'dor held-for-sale ope.
Net income

7

(487)

(848)

41

(889)

(43.3%)(45.2%)

(0)

-

(0)

(0)

-

(0)

x 102.2x 102.2

1,048

(75)

1,124

1,473

(85)

1,558

(28.8%)(27.9%)

Non controlling interests

(140)

2

(142)

(123)

-

(123)

+14.2%+15.8%Net income Group Share
Cost/Income ratio
excl.SRF (%)

908

(73)

981

1,350

(85)

1,435

(32.8%)(31.6%)

65.4%

64.4%

63.4%

+1.9 pp+2.0 pp

1,407

1,754

1,839

(23.9%)(23.5%)Net income Group Shareexcl. SRF

66.3%

1,334

(73)

(85)

In the first quarter of 2020, underlying revenues increased by +0.7% over the first quarter of 2019 to €8,378
million, and fell by -3.3% for the business lines excluding the Corporate Centre. Revenue resilience against this

4 Underlying, excluding specific items. See p.23 and onwards for more details on specific items.

Results for the first quarter 2020

3/30

backdrop was due to sustained commercial momentum during the quarter, with gross capture of 416,000 new
customers and an increase in the customer base of 25,000 customers in 2020 in Retail banking in France and
Italy. Loan production remained solid, with +7% growth (excluding State-Guaranteed Loans) in those same
networks (+7.1% for the Regional Banks). In asset management and insurance, outstandings were up despite
market conditions. Commercial activity was also buoyant in capital markets in order to meet customer needs inhedging and bond issuances. Nevertheless, revenues were impacted by the COVID-19 health crisis in March.
As a consequence of unfavourable market conditions, depreciations, mostly reversible, were observed: thedecrease in the valuation of assets at fair value through profit and loss in insurance and in asset management,
and the impact on investment portfolios in asset management and in the Regional Banks. Net interest margin
proved resilient despite a drop in production at the end of March, particularly for home loans and consumer
finance. Regarding fees and commissions income, the situation was contrasted: fees and commissions income
related to market volatility increased (LCL +6.3%, particularly transfer fees, Regional Banks +4.8%), offsetting
the decline in other types of commissions (insurance and banking). Consequently, the Regional Banks and Assetgathering business lines suffered the most, recording decreases of -7.3%/-€255 million and -8.7%/-€127 million
respectively. The Specialised financial services business line also declined, by -5.0%/-€34 million. Business linesthat recorded growth were Large customers and Retail banking in France (excluding the Regional Banks) withincreases in underlying revenues of +8.8%/+€120 million and +2.2%/+€20 million respectively.

Underlying operating expenses were up +3.8% compared to the first quarter of 2019, in line with IT investmentsin the Regional Banks under the Group Project and Medium-Term Plan, and the impact of taxes on the Crédit
Agricole S.A. business lines, especially Asset gathering and Specialised financial services. Several businesslines showed positive jaws effects, which was the case of LCL and Crédit Agricole Corporate and Investment
Bank in particular. The underlying cost/income ratio excluding SRF stood at 65.4%, down
2.2 percentage points compared to the first quarter of 2019.
Underlying gross operating income thus fell to €2,445 million compared to first quarter 2019 (-6.8%).
The cost of credit risk rose significantly (x3.3 compared to first quarter 2019) as a result of provisioning on
outstanding performing loans related to COVID-19 for all business lines (no significant change in Bucket 3). It
stood at €930 million at end-March 2020, versus €281 million at end-March 2019. Asset quality remained high:the NPL ratio was stable at 2.4% at end-March 2020, while the coverage ratio stood at 84.3%, up 1.7 percentage
points for the quarter, for loan loss reserves of €19.5 billion. Starting in the first quarter of 2020, the context anduncertainties related to the global economic conditions have gradually been taken into account and the expected
effect of public measures have been incorporated to anticipate future risks. Provisioning levels have been
established to reflect the sharp decline in the environment (flat rate adjustments for the retail banking portfolios
and for corporates portfolios and specific additions for some targeted sectors: tourism, automotive, aerospace,retail textile, energy, supply chain). This increase in provisioning on performing loans explains 61% of theincrease in the cost of risk on outstandings 5 in the first quarter of 2020. It stood at 40 basis points
annualised, x3.1 versus first quarter 2019 and almost x2 versus the previous quarter. Cost of risk of Buckets 1
and 2 stood at €398 million, compared to a reversal of 87 million euros over the previous quarter. The cost of riskof Bucket 3 at €516 million was down slightly compared to the previous quarter (€602 million).
Underlying pre-tax income stood at €1,612 million, a year-on-year decrease of -34.2%.
The underlying tax charge fell -45.2% during the period. The underlying tax rate dropped by -5.8 percentage
points to 32.1%, mainly in line with the decrease of tax rate in France since the beginning of 2020. Accordingly,
underlying net income before non-controlling interests was down -27.9% and underlying net income was down 31.6% compared to first quarter 2019.
Specific items in this quarter (-€73 million impact on net income Group share) comprised solidarity donations inconnection with the COVID-19 crisis for -€66 million in operating expenses (-€38 million as a contribution to the
French government’s solidarity fund for Crédit Agricole Assurances, -€10 million for Crédit Agricole S.A. and €10 million for the Regional Banks as a contribution to the financing of the protection of the elderly, -€8 million as
5 Cost of risk on outstandings (in annualised basis points)

Results for the first quarter 2020

4/30

a contribution to the solidarity fund in Morocco for Crédit du Maroc). This had an impact of -€62 million on net
income Group share. To this can be added the Santander and Kas Bank integration costs incurred by CACEIS(-€4 million in operating expenses/-€2 million in net income Group share, and recurring accounting volatility itemswith a net negative impact of -€9 million on net income Group share, namely DVA (Debt Valuation Adjustment,
i.e. gains and losses on financial instruments related to changes in the Group’s issuer spread), plus the Funding
Valuation Adjustment (FVA) portion associated with the change in the issuer spread, which is not hedged, totalling-€14 million, the hedge on the Large customers loan book for +€83 million, and the change in the provision forhome purchase savings plans for -€79 million. In the first quarter of 2019, specific items had a net negative
impact of -€85 million on net income Group share; they included only recurring accounting volatility items
such as the Debt Valuation Adjustment (DVA, i.e. gains and losses on financial instruments related to changes
in the Group’s issuer spread) amounting to -€6 million, the hedge on the Large Customers loan book for-€14 million, and the change in the provision for home purchase savings schemes in the amount of -€64 million.

Regional Banks
The current health crisis began to impact the Regional Banks’ commercial activity in March 2020 (in particular,loans were down -12.5% and new non-life policies were down -39.5%). Nevertheless, commercial momentum
was generally good over the full quarter with an increase in outstanding loans of +7.1% versus the first quarterof 2019 (€527.4 billion). This increase was related to the sharp rise in home loans (+7.8%, €323.5 billion in
outstandings) and business loans (+11.9%, €86.6 billion in outstandings). Since the COVID-19 crisis, demand
deposits have risen significantly (+15.1% to €172.4 billion), while off-balance sheet deposits have fallen by 1.7% to €260.1 billion. This decrease was related to securities and transferable securities whose outstandings
fell by -10.3% and -9.8% respectively. Life insurance AuM continued to rise (+1.3%), as did on-balance sheet
deposits (+7.3%) to stand at €470.4 billion. Lastly, gross customer capture continued to grow (+296,000
customers), while the customer base has been increasing in 2020 (+18,000 additional customers).
In the first quarter of 2020, the Regional Banks’ underlying revenues stood at €3,235 million, down from thefirst quarter of 2019 (-7.3%). This was due to a drop in portfolio revenues during the period because of end-ofquarter valuations based on international standards. The impact is more moderate on French standards. By
contrast, underlying activity revenues are still strong, with a rise in fee and commission income (+4.8%) and in
brokerage margin. The underlying cost of risk recorded an increase (x5.5) linked to 68.5% of the performing
loans provisioning (+€176m at the Q1-20). Ultimately, underlying net income Group share for the
Regional Banks (€321 million) fell by 51.7%. Based on French standards, underlying net income Group sharestood at €583 million (-22.3% compared to first quarter 2019).

The performance of the other Crédit Agricole Group business lines is described in detail in the section of thispress release on Crédit Agricole S.A.
Dominique Lefebvre, Chairman of SAS Rue La Boétie and Chairman of Crédit Agricole S.A.’s Board of Directors,commented on the Group’s first quarter 2020 results and activity as follows: “ The Group is solid, able to withstandthe impacts of Covid-19 and to mobilize, with determination, in order to support the economy and its customers.
From the start, we have been offering solutions, consistently with the public support mechanisms in which we are
fully taking part, such as debt moratoria or a cooperative support mechanism for SME policyholders, which willallow us to create a bridge for our economy, from a pre-crisis to a post-crisis state. This is the expression of ourusefulness. We experience it each day, with our teams and with our customers”.

Results for the first quarter 2020

5/30

Crédit Agricole S.A.
Increase in underlying GOI (+7.9%), decrease in underlying net income (18.1%)-

Stated result: €638m (-16.4% Q1/Q1); stated revenues: €5,200m (+7.1%); stated GOI: €1,586m (+8.6%)
Increase in underlying GOI (+7.9% Q1/Q1) attributed to revenue resilience (+4.8%), despite the decrease in fairvalue through profit and loss in insurance, and to control of expenses, excluding IFRIC 21 (+2.5%); positive jaws
effect at LCL (+3.6pp) and in Large customers (+1.9pp);
Decrease in underlying income (-18.1%) due to the increased cost of credit risk (x2.8) and impact of market
valuations at 31 March.

Strong sales in Q1 in all business lines, interrupted by the crisis in March-

Q1/Q1 increase in AuM (+3.5%), life insurance (+2%), loan outstandings at LCL (homes +8.5%, SMEs and small
businesses, and corporates +7.1%), and consumer finance outstandings (+2.1%);
Increase in unit-linked contract net inflows (+40% Q1/Q1). Continued growth momentum in property and casualty
and personal protection;
Continued momentum in customer capture (+86,000 business and individual customers in 2020 at LCL);
Robust commercial activity in capital markets and prudent risk management (moderate VaR at €11m).

Increased cost of risk due to provisioning on performing loans-

Balanced sector and geographical exposure (no Corporates sector represents more than 4% of total
exposures);
Stable NPL ratio (3.1%), well covered risks (coverage ratio 72.5%); loan loss reserve of €9.6bn);
In accordance with IFRS9, review of bucket 1 and 2 provisioning in order to take into account the downturn in theenvironment, as well as the expected effect of public measures: increased in cost of risk (€621m, x2.8 Q1/Q1),
mainly driven (56%) by provisioning on performing loans (€223m in Q1)
Cost of risk/outstandings 61bp.

Very strong level of solvency, including the unwinding of 35% of the switch--

CET1 ratio down (-0.7pp) to 11.4%, including the unwinding of 35% of the Switch guarantee mechanism (-44bp),
the impact of the allocation of the 2019 dividend to reserves following the ECB’s recommendation (+60bp), andthe impact of adverse market effects on OCI reserves on securities portfolios (-33bp). Buffer to requirements in
Q1 remains at 3.5pp.
Underlying earnings per share : Q1-2019 €0.17, -25.0% Q1/Q1;
RWAs impacted by robust commercial activity and support for customers impacted by the crisis (+€24bn,of which €11.9bn related to unwinding of 35% of the Switch mechanism, +€5.5bn related to regulatory impacts on
securitisation and €11.2bn to business line growth).

Increase in liquidity indicators-€338 billion reserves as of 31 March, increasing by €40bn vs 31 December 2019
Increase in LCR: 132.8%6
67% of the €12bn MLT market funding programme completed at end-April. Two benchmark issues in April (€2bn
senior secured and €1.5bn senior non-preferred).

6 12-month average ratio

Results for the first quarter 2020

6/30

Crédit Agricole S.A.’s Board of Directors, chaired by Dominique Lefebvre, met on 5 May 2020 to examine thefinancial statements for the first quarter of 2020.

Crédit Agricole S.A. : Consolidated resultats,Q1-2020 and Q1-2019
In €m

Q1-20
statedSpecific
items

Q1-20
underlying

Q1-19
statedSpecific
items

Q1-19
underlying

Q1/Q1
statedQ1/Q1
underlying

Revenues
Operating expenses
excl.SRF
SRF

5,200

63

5,137

4,855

(48)

4,903

+7.1%

+4.8%

(3,254)(60)(3,194)(3,104)-(3,104)

+4.8%

+2.9%

(360)

-

(360)

(332)

-

(332)

+8.6%

+8.6%

Gross operating income

1,586

3

1,583

1,419

(48)

1,467

+11.7%+7.9%

Cost of risk

(621)

-

(621)

(225)

-

(225)

x 2.8

x 2.8

Cost of legal risk

-

-

-

-

-

-

n.m.

n.m.

Equity-accounted entities

90

-

90

85

-

85

+5.8%

+5.8%

Net income on other assets

5

-

5

23

-

23

(77.4%)(77.4%)

Change in value of goodwill

-

-

-

-

-

-

n.m.

n.m.

Income before tax

1,060

3

1,057

1,302

(48)

1,350

(18.6%)(21.7%)Tax
Net income from discont'dor held-for-sale ope.
Net income

(261)

(17)

(243)

(394)

14

(409)

(33.9%)(40.4%)

(0)

-

(0)

(0)

-

(0)

n.m.

n.m.

799

(15)

813

908

(34)

941

(12.0%)(13.6%)

Non controlling interests

(161)

1

(162)

(145)

1

(146)

+10.9%+10.9%Net income Group Share

638

(14)

652

763

(33)

796

(16.4%)(18.1%)

Earnings per share (€)

0.17(0.00)

0.17

0.22(0.01)

0.23(23.2%)(25.0%)

Cost/Income ratio excl.
SRF (%)

62.6%

62.2%

63.9%

63.3%

-1.4 pp-1.1 pp

Net income Group Shareexcl. SRF

964

978

1,070

1,103

(9.9%)(11.4%)

(14)

(33)

Results
In the first quarter of 2020, Crédit Agricole S.A.’s stated net income Group share amounted to €638 million
versus €763 million in the first quarter of 2019. The specific items recorded this quarter generated a negative
net impact of -€14 million on net income Group share.
Excluding these specific items, the underlying net income Group share7 was €652 million, down -18.1%
compared to first quarter 2019. This decline was mainly due to the increase of the cost of risk, related to theprovisioning of performing loans in the crisis context.
Specific items in this quarter (-€14 million impact on net income Group share) comprised solidarity donations inconnection with the COVID-19 crisis for -€56 million in operating expenses (-€38 million contributed to the Frenchgovernment’s solidarity fund for Crédit Agricole Assurances, -€10 million contributed to the financing of theprotection of the elderly for Crédit Agricole S.A., and -€8 million contributed to the solidarity fund in Morocco for
Crédit du Maroc). The impact on net income Group share was -€52 million (-€38 million, -€10 million and -€4
million respectively). To this can be added the Santander and Kas Bank integration costs incurred by CACEIS(-€4 million in operating expenses/-€2 million in net income Group share) and recurring accounting volatility itemswith a net positive impact of +€40 million on net income Group share, namely DVA (Debt Valuation Adjustment,
i.e. gains and losses on financial instruments related to changes in the Group’s issuer spread), plus the Funding
Valuation Adjustment (FVA) portion associated with the change in the issuer spread, which is not hedged, totalling-€14 million, the hedge on the Large customers loan book for +€81 million, and the change in the provision forhome purchase savings plans for -€27 million. In the first quarter of 2019, specific items had a net negative
impact of -€33 million on net income Group share; they included only recurring accounting volatility items
7 Underlying, excluding specific items. See p.23 and onwards for more details on specific items.

Results for the first quarter 2020

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such as the Debt Valuation Adjustment (DVA, i.e. gains and losses on financial instruments related to changes
in the Group’s issuer spread), amounting to -€6 million, the hedge on the Large Customers loan book for €14 million, and the change in the provision for home purchase savings schemes in the amount of -€13 million.
Business line results were affected, in March, by the first impacts of the COVID-19 crisis in the first quarter of2020. Underlying net income Group share of business lines8 was down -23.1%. This sharp decline wasprimarily due to the impact on cost of risk of the provisioning on outstanding performing loans – up in all businesslines – related to the COVID-19 crisis. Despite a drop in net income Group share of -10.4%/-€24 million and 21.7%/-€44 million, the Large customers and Retail banking business lines posted increases in gross operating
income of +11.7% and +3.1% respectively. This was due to continued brisk business and operating efficiency
efforts in both business lines. Net income Group share for the Asset gathering business line was down -21.3%/€97 million, mainly due to the impact of significant market effects on insurance and asset management at theend of the quarter. Net income Group share for the Specialised financial services business line was down 44.2%/-€86 million, essentially due to a slowdown in business. By adding the improvement of the negative
contribution by +€106m of the Corporate center, related to positive effect this quarter of the intragrouptransactions in a volatile market environment, the underlying net income Group share is down -18.1%.
In the first quarter of 2020, underlying revenues stood at €5,137 million (+4.8%). The business lines recorded
a limited decline in their revenues, -1% for the period, reflecting continued commercial momentum in the firstquarter of 2020, interrupted in March by the impact of the COVID-19 crisis. Revenues were driven by the Largecustomers business line (+8.6%) and Retail banking (+0.8%). Commercial momentum in capital markets was
sustained throughout the quarter in order to meet customers’ hedging needs in a context of high volatility. This
momentum offset the slowdown in financing activities. In Asset servicing, there was an impact from the scope
effects of recent acquisitions. Buoyant revenues in Retail banking reflected the continued growth in loans andinflows over the quarter, as well as the high level of fee and commission income, especially on transaction fees.
The Asset gathering business line recorded a drop in its revenues of -10.1% for the period. While activity was
resilient in asset management and outflows were limited, the business line was nevertheless heavily impacted
by negative market effects on insurance revenues (largely reversible impact of fair value through profit and loss
and regulatory technical provisions). The Specialised financial services business line saw its revenues impacted(-5%) by the downturn in business for revolving loans in the consumer finance segment and factoring.
Underlying operating expenses excluding SRF were up +2.9% during the period. Restated for all IFRIC 21
expenses during the period (these amounted to €535 million for the quarter versus €489 million for first quarter
2019, i.e. an increase of +9.4%, including +8.6% for the SRF alone), the increase was limited to +2.5%. Both
Retail banking and Large customers business lines posted positive jaws (respectively +0.1 percentage point, ofwhich +3.6 percentage points for Retail banking in France and +0.1 percentage point for Italy, and +1.9
percentage points). Retail banking posted a decrease in expenses of -0.7% (-1.4% in France and -1.9% in Italy),
which led to an increase in the cost/income ratio of 1.0 percentage point to 64.6% (2.4 for France taking it to65.8% and 0.1 for Italy taking it to 62.7%). The Large customers business line posted an increase in the
cost/income ratio of 0.6 percentage points, including 1.0 for Corporate and Investment banking. The increase in
expenses in Asset servicing was primarily due to scope effects related to the latest acquisitions. The Assetgathering business line recorded controlled expenses that were up +1.9%, explained by CA Assurances taxes(+18.4%); excluding this effect, operating charges are down for asset management and stable in insurance. The
Specialised financial services business line posted a moderate increase in expenses (+2.9%) primarily related toa consumer finance tax effect. Overall, the underlying cost/income ratio excluding SRF stood at 62.2% forfirst quarter 2020, an improvement of 1.1 percentage points over the period.
Underlying gross operating income was therefore up +7.9% from first quarter 2019 (+11.7% for Largecustomers, +3.0% for Retail banking, -14.1% for Specialised financial services and -23.4% for Asset gathering).
The cost of risk was up sharply (x2.8/-€396 million to -€621 million, versus -€225 million in first quarter 2019),
largely due to outstanding performing loan provisioning related to the COVID-19 crisis in all business lines (nosignificant change in Bucket 3).

8 Excluding the Corporate Centre.

Results for the first quarter 2020

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The analysis of the cost of credit risk attests to the asset quality (NPL ratio stable at 3.1%) and good risk coverage(coverage ratio at 72.4%, up +2.7 points of percentage compared to December 2019, for a level of loan loss
reserves of €9.6 billion). Starting in the first quarter of 2020, the context and uncertainties related to the global
economic conditions were gradually taken into account and the expected effect of public measures wereincorporated to anticipate future risks. Provisioning levels were been established to reflect the sharp decline in
the environment (flat rate adjustments for the retail banking portfolios and for corporates portfolios and specificadditions for some targeted sectors: tourism, automotive, aerospace, retail textile, energy, supply chain). This
increase in provisioning explains 56% of the increase in the cost of risk, which was multiplied by 2.8 since
first quarter 2019. Cost on risk on outstandings9 in the first quarter of 2020 stood at 61 basis points
annualised, x2.6 versus first quarter 2019 and almost x2 versus the previous quarter. The -€621 million charge
for the quarter consisted of cost of risk of Buckets 1 and 2 at -€223 million (versus +€184 million of reversal in
the previous quarter) and of cost of risk of Bucket 3 at -€382 million, sharply down compared to previous quarter(-€531 million). The four business lines that contributed the most to the cost of risk show similar variations. LCL’s
cost of risk stood at -€101 million (x2.3 compared to first quarter 2019, when it was at a very low level), with its
cost of risk relative to outstandings9 increasing to 31 basis points annualised (versus 20 basis points in theprevious quarter and 15 basis points in first quarter 2019); CA Italia showed an increase of +23.5%, with its costof risk relative to outstandings9 increasing to 74 basis points annualised (versus 56 points in fourth quarter 2019and 61 basis points first quarter 2019); and Crédit Agricole Consumer Finance posted a +70.3% increase in its
cost of risk to -€164 million compared to the first quarter of 2019, with a cost of risk relative to outstandings 9
increasing to 180 basis points annualised (versus 129 basis points in fourth quarter 2019 and 111 basis points
in first quarter 2019). Lastly, in financing activities, the cost of risk for the quarter stood at -€103 million, versus areversal of +€6 million in first quarter 2019. The cost of risk relative to outstandings9 for financing activities
therefore increased to 51 basis points annualised (versus 22 basis points in fourth quarter 2019 and -2 basis
points in first quarter 2019).
The contribution of equity-accounted entities was up +5.8% to €90 million, reflecting, in particular, the solid
performance of the Asian Joint Ventures in asset management for the quarter and the upturn in activity in China
in terms of consumer finance in March.
Underlying income10 before tax, discontinued operations and non-controlling interests thus decreasedby -21.7% to €1,057 million. The underlying effective tax rate stood at 25.2%, down -7.1 percentage points
compared to first quarter 2019, while the underlying tax charge fell -40.1% to -€243 million. The 2020 first quartertax rate is notably impacted by the decrease of the tax rate in France since January 1st 2020 (32.02% instead of
34.43%) and by the favourable effect of international subsidiaries which have a lower tax rate than in France.
The underlying net income before non-controlling interests was therefore down -13.6%.
Net income attributable to non-controlling interests increased (+10.9%) to €162 million, primarily due to theappearance of non-controlling interests in favour of Santander in asset servicing.
Underlying net income Group share was down -18.1% from first quarter 2019 to €652 million.

9 Cost of risk on outstandings (in annualised basis points)

10 See p.23 for more details on specific items related to Crédit Agricole S.A.

Results for the first quarter 2020

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Activity
Business remained buoyant throughout the quarter, thanks to the positive performance of outstandings
and production at the start of the year, to sustained customer capture and to strong commercial activity
in capital markets. Activity nevertheless slowed down considerably in March due to the economic impact
of COVID-19. Production fell, particularly for home loans and consumer finance. Fees and commissions
income related to market volatility increased, offsetting the decline in other types of fees andcommissions (insurance and banking).

-

In Savings/Retirement, outstandings (savings, retirement and death & disability) were up +2.2%
compared to March 2019 at €298.6 billion, including €63.9 billion in unit-linked contracts, up 0.3% yearon-year. Unit-linked contracts accounted for 21.4% of outstandings, down -1.4 percentage pointcompared to fourth quarter 2019. Premium income reached €5.9 billion for first quarter 2020 (down 25.0% compared to first quarter 2019), and the total net inflows is down by €2.0 billion compared to firstquarter 2019. The quarter was characterised by outflows in euros (-€1 billion) and high net inflows in unitlinked contracts (+1.7 billion). UL contracts accounted for 41.3% of gross inflows in the quarter, up+16.3 percentage points compared to first quarter 2019 and +7.9 percentage points compared to theprevious quarter. The solvency of Crédit Agricole Assurances is at a comfortable level, exceeding 234%,
well above the upper limit of our control range 160%-200%.

-

In Property and Casualty insurance, Crédit Agricole Assurances continued its growth momentum, withpremium growth of +7.0% in the first quarter of 2020, driven by continued strong growth in France(+7.2%). Pacifica recorded a net increase of +120,000 contracts over the quarter, reaching nearly 14.2
million contracts at end-March 2020. The equipment rate for individual customers 11 increased in the LCL
networks (25.2% at end-March 2020, i.e. a +0.8 percentage point increase since March 2019) and theRegional Banks network (41.0% at end-March 2020, i.e. a +1.4 percentage point increase since March2019), as well as in CA Italia (15.7% at end-March 2020, i.e. a +1.6 percentage point increase since
March 2019). The combined ratio continued to be well managed at 95.0%, a slight increase of +0.4
percentage points year-on-year. In Death & disability/Creditor/Group, revenues reached nearly €1,089
million in the quarter, up +7.8% compared to the same period in 2019, driven by growth in all threebusiness segments.

-

Asset management (Amundi) recorded limited net outflows during the quarter (-€3.2 billion) at a timeof unprecedented crisis, while inflows amounted to +€2.4 billion for MLT Retail (excluding JV) and +€9.7
billion from joint ventures. Outflows for institutional customers stood at -€15.3 billion in connection withtreasury products and derisking. Assets under management remained at a high level at €1,527 billion at
end-March 2020, up +3.5% compared to end-March 2019, despite continuing uncertainty in the global
environment.

-

Retail banking showed good resilience in terms of commercial activity. Despite a drop in loan production
for LCL (-5.8% as compared to the first quarter 2019) and steady production for CA Italia (-0.8% on homeloans), retail banking continued to turn in satisfactory growth rates for loans outstanding. In France, theincrease for LCL was +7.8% compared to end-March 2019, driven primarily by home loans (+8.5%) andthe SME and small businesses and corporates markets (+7.1%), while in Italy, the increase for CA Italia
was +4.0%, driven by loans to individuals (+4.9%) and to corporates and SMEs (+4.3%), for International
Retail Banking excluding Italy, the increase was +3.9%, notably driven by Egypt (+10%12), Ukraine(+4%12), Morocco (+4%12), and Poland (+3%12). In France, renegotiations on LCL housing loans reacheda high level (€0.9 billion in outstanding in the first quarter of 2020, versus €1.0 billion in the fourth quarterof 2019), but was still well below the high point of the fourth quarter of 2016 (€5.2 billion). Off-balance
sheet deposits were impacted by negative market effects, particularly for LCL, which suffered a drop in
its off-balance sheet savings (-3.1%), especially on securities and UCITS (-13.9%), and, to a lesser

11 Equipment rate: percentage of individual banking customers holding at least one insurance product (Pacifica estimates). Scope: auto, home, health,life accidents and legal protection insurance.

12 Excluding foreign exchange impact.

Results for the first quarter 2020

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extent, for CA Italia (+1.2%). On-balance sheet deposits, on the other hand, saw growth in all markets
and were up +8.3% compared to March 2019 for LCL in France as a result of the increase in personalsavings driven by demand deposits (+15.1%) and passbooks (+4.4%). For CA Italia, on-balance sheet
deposits were up +5.2%, driven mostly by corporate deposits, while for all International Retail banking
excluding Italy they were up +5.7%, driven by Poland (+5.2% 12), Morocco (+4.6%12) and Ukraine(+24.6%12). Gross customer capture continued to trend upwards at LCL with +86 000 customers since
the beginning of 2020, and a net increase in its customer base of +12 000 new customers. The equipment
rate for property and casualty insurance for LCL rose by 0.8 percentage point year-on-year standing at
25.2%. Lastly, CA Italia recorded the first covered bond issue of the year in the Italian market in 2020 in
the amount of €1.25 billion.
-

In the Specialised financial services business line, Crédit Agricole Consumer Finance production
amounted to €9.6 billion, a -13% decline since the first quarter of 2019, due to the health crisis whichbegan to impact commercial activity in March. In France and Italy, production was down -10% and -12%
respectively, while the contribution of the Regional Banks and LCL showed some resilience (-4.4%
and +0.8% respectively). By contrast, business in China took off again in March (with 16,800 new
contracts at GAC Sofinco versus 3,200 in February). Assets under management and consolidated
outstandings increased year-on-year by +2.1% and +3.3% respectively, to stand at €91.4 billion and€34.8 billion respectively. Meanwhile, CAL&F turned in a strong performance in the first quarter of
2020, despite the impacts of the health crisis, which became apparent in March. Commercial factoringproduction was up sharply from the first quarter of 2019 (+56.2% to €2.5 billion), both in France(+42.8% to €1.7 billion) and abroad (+92.6% to €0.8 billion). Against this backdrop, factored revenues
increased over the period (+1.7% to €19.2 billion). Commercial leasing production reached €1.3 billion(up +9.2% since the first quarter of 2019) while leasing outstandings came in at €15.1 billion, up +2.6%
year-on-year.

-

Activity in the Large customers business line was good overall, with revenues up in first quarter 2020
to €1,484 million (+8.6% from first quarter 2019). Underlying revenues for corporate and investmentbanking amounted to €1,202 million, an increase of +4.8%. Revenues for capital markets and investmentbanking rose to €603 million (+13.7% from first quarter 2019), due to strong commercial activity underhighly volatile market conditions. To support customers, at end-March corporate and investment banking
allowed the drawing down of credit lines at a rate of 32% (versus 18% at end-February), making new
bond issues possible from mid-March. At 23 April, total amount withdraw from existing credit lines was€10.6 billion of which more 70% was converted into deposits. Within the capital markets and investmentbanking, Fixed Income Credit and Change (FICC) business line achived a very stong performance (lowvolatile daily results, strong commercial momentum) which shows the prudent risk management and thequality of the customer franchise. The regulatory VaR - average 60 days – is in moderate increase at€11.4 million in average in first quarter 2020, compare to €9.8 million in fourth quarter 2019, but remains
at a low level. After a less buoyant start to the year and despite good activity at the end of the quarter,
revenues from financing activities decreased slightly (-2.9% from first quarter 2019) to €600 million andthis, in the absence of major deals. Structured financing recorded a drop in activity (-5.7%) due as muchto a slowdown in the economy as to the still-limited impacts of the crisis. Meanwhile, revenues incommercial banking held steady (-0.7%), despite a tailing off in the syndicated loan market in the EMEA
region. The bank nevertheless maintained its fifth-place ranking in the EMEA syndicated loans market.
Lastly, Asset servicing (CACEIS) posted good levels of assets under custody (€3,667 billion at endMarch 2020, up +32.1% year-on-year) and assets under administration (€1,833 billion, up +3.1% yearon-year) in this quarter. These increases reflect on the one hand the consolidation of the assets of Kas
Bank and Santander Securities Services (“S3”) (+ € 845 billion in AuC and + € 124 billion in AuA) and on
the other hand a significant increase the volume effect on the assets held thanks to the acquisition of
new large customers, which offset an unfavorable market effect (-6% on AuC and -4% on AuA versus
March 2019).

Results for the first quarter 2020

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Analysis of the results of Crédit Agricole S.A.’s divisions and business
lines
Asset gathering
The Asset gathering (AG) division posted underlying Net income Group share of €356 million, down -21.3% fromfirst quarter 2019. The division contributed 47% of underlying Net income Group share of the Crédit Agricole S.A.
business divisions (excluding the Corporate Centre division) in first quarter 2020 and 26% of underlying revenues
also excluding the Corporate Centre.

Insurance
Underlying revenues were down -18.7%, notably experiencing unfavourable market effects, related to fair value
impacts in results for €246m and to regulatory technical reserves in unit linked contracts for €60m, partially offset
by the increase in the recognition level of the investment margin. Underlying charges increased by +6.5%, mainly
due to tax effects (+18.5%). Excluding that effect, underlying charges remained unchanged. Note that for thisquarter there was a €38 million contribution to Fédération Française de l’Assurance (classified in specific items)
for the self-employed and VSBs particularly affected by the crisis. Thus, the underlying cost/income ratio
excluding SRF was 48.8% (+11.5 percentage points compared to first quarter 2019) and the underlying grossoperating income decreased by -33.5% from first quarter 2019. The tax charge for first quarter 2020 decreasedby -53.4% to €52 million, due to a lower gross operating income and a lower French tax rate. Finally, thecontribution of the Insurance business line to underlying Net income Group share was down -28.4% from firstquarter 2020.

Asset management
Underlying revenues were down -7.0% to €594 million in first quarter 2020. Net management revenues were up(+5.1%), despite a difficult market environment, driven by higher management fee and commission income(+1.7%) and a doubling of performance fee and commission income. Financial revenues were affected by themarket downturn in March (mark-to-market valuation of the investment portfolio) and were -€61 million in firstquarter 2020. Underlying expenses decreased by -1.9% to €334 million, notably thanks to the latest synergies
related to the integration of Pioneer and to the adjustment of variable compensation. Underlying gross operating
income decreased by -13.5% and the underlying cost/income ratio excluding SRF was 56.3%, down 2.9
percentage points. The contribution of equity-accounted entities, comprising in particular income from Amundi’s
joint ventures in Asia, was up by +9.1%. Corporate income tax was down -20.4% to €69 million this quarter. In
conclusion, the business line contribution to underlying net income Group share was down by -17.6% to €127
million.

Wealth management
Underlying revenues were up by +6.4% to €215 million in first quarter 2020, driven by transaction revenues, due
to the effect of high market volatility. Underlying expenses remained under control (+3.2%) and reached€185 million in first quarter 2020, as a result improving the underlying cost/income ratio excluding SRF by 2.6
percentage points to 86.3%. Underlying gross operating income increased by +34.4% (€26 million). Corporate
income tax remained low at €1.4 million, notably related to the improved Swiss rate. Lastly, the business line
contribution to underlying Net income Group share was up by +81.9% to €25 million in first quarter 2020.

Results for the first quarter 2020

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Retail banking
French retail banking
Underlying revenues were up by +2.2% to €889 million in first quarter 2020. They were driven by the increase infees and commissions income (+6.3%) due to the increased activity in securities transactions; conversely net
interest margin was down by -1.3%. In relation to an LCL operational efficiency policy, expenses were down by-1.4% to €585 million in first quarter 2020, which led to an improved underlying cost/income ratio excluding SRF
by 2.4 percentage points to 65.8%. Underlying gross operating income was up by +9.4% to €269 million, but wasoffset by a strong increase in the cost of risk, by -€101 million in first quarter 2020. The increase includes €40
million in bucket 1 and 2 additions to provisions notably in relation to the consequences of COVID-19. Lastly, theunderlying net income Group share was down by -16.8% to €103 million in first quarter 2020.

International retail banking
Underlying revenues of International retail banking are stable (-0.9%) standing at 670 million euros in the firstquarter of 2020. Expenses excluding SRF are stable as well (+0.3%), but SRF do increase by +4.6%. Hence, theunderlying gross operating income decreases by -3.4%. In relation with the Covid-19 provisioning policy, the costof risk increases by +30.3% as compared to first quarter 2019, now standing at -115 million euros. Lastly, theunderlying net income Group share of International retail banking stands at 56 million euros, i.e. a drop by -29,6%
as compared to the first quarter of 2019.

Italy
Underlying revenues were down by -1.8% to €444 million in first quarter 2020. Net interest margin was down by-4% due to the effect of the renegotiations and the decline of rates, affecting both the outstanding with floatingrate loans and the new loan production. Fees and commissions income remained unchanged this quarter, withfees and commissions on assets under management (life insurance and securities management) up by +10%,
offsetting the banking fees and commissions that practically stopped in March 2020. Expenses were down by 1.9% bringing the underlying cost/income ratio excluding SRF to 62.7%. Thus, underlying gross operating income
held up well this quarter, down only -2.2%. The cost of risk increased by +23.5% to -€82 million, including -€24
million recorded in buckets 1 and 2 primarily as provisions for COVID-19. The cost of credit risk on outstandings
annualised stands thus at 74 basis points. The quality of CA Italia’s assets remained good, with an NPL ratio of
7.6%, down by -70bp year-on-year, and coverage ratio stable at 60.1%. Lastly, underlying net income Group
share for IRB - Italy was down -19.4% in first quarter 2020 to €34 million.

Crédit Agricole Group in Italy
The Group’s results in Italy were €109 million in first quarter 2020, i.e. a -35% decrease from first quarter 2019
due to the increase in the cost of risk.

IRB – excluding Italy
Underlying revenues were unchanged (+0.7%) with net interest margin slightly up (+1%) and unchanged fee andcommission income. Expenses rose further, by +6.1%, notably in Poland, which led to a 2.5 point decline inunderlying cost/income ratio excluding SRF for IRB excluding Italy, standing at 63.3% in first quarter 2020.
Underlying gross operating income thus decreased by -6.1% and, in relation to the COVID-19 provisioning policy,
the cost of risk increased by 51% to -€33 million in first quarter 2020. Lastly, underlying net income Group sharewas €21 million, i.e. a decrease of -42.3%.

Results for the first quarter 2020

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By country:-

CA Egypt(13): underlying gross operating income was down by -19% Q1/Q1 with underlying revenues hit
by the drop in rates and trade finance revenues. The risk profile remained unchanged with a low NPL
ratio of 2.7% and a high coverage ratio of 154%.

-

CA Poland(13) : underlying revenues were slightly down (-1%) despite the increase in fees andcommissions revenues. Underlying gross operating income (-14%) was, however, hit by the increase in
expenses (regulatory tax, IT and fixed asset impairment)-

CA Ukraine(13): underlying revenues were unchanged, cost of risk was nil, and the NPL ratio improved(3.8%, -290bp as compared to the first quarter 2020)-

Crédit du Maroc(13): revenues were up by +4%, the coverage ratio was high at 93%.

Specialised financial services
In first quarter 2020, the underlying net income Group share of the Specialised financial services division was€109 million, down -44% from first quarter 2019, notably due to a substantial increase in the cost of risk related
to provisioning notably in response to the COVID-19 crisis.

Consumer financeIn first quarter 2020, the underlying revenues of CA Consumer Finance were €518 million, down -4.2%, as
was underlying gross operating income (-12.5%), amid a slowdown of revolving loan activity and an increasein the acquisition costs in relation to the development of partnerships. The underlying cost of risk recorded anincrease of 70.3% related to an increase in buckets 1 & 2 provisions (+€37 million). Lastly, the underlying net
income Group share of CA Consumer Finance was €97 million (-40.2% from first quarter 2019).

Leasing & Factoring
In first quarter 2020, the underlying revenues of CAL&F were €129 million, down -8%, as was underlying
gross operating income (-21.3%), the COVID-19 crisis having started to affect CAL&F’s activity since March.
The underlying cost of risk recorded an increase (x2.3) related to the prudent measures in place. Lastly,
CAL&F’s underlying net income Group share was €12 million, down by 62.6% from first quarter 2019.

Large customers
In first quarter 2020, the underlying net income Group share of the Large customers division was €208 million,
down -10.4% from first quarter 2019, notably due to a substantial increase in the cost of risk with a provision of €160 million in the first quarter 2020 vs a net reversal of €10 million in the first quarter 2019 related to provisioning
notably in response to the COVID-19 crisis.

Corporate and investment banking
In first quarter 2020, underlying revenues increased by +4.8% to €1,202 million, thanks to the good
performance of capital markets and investment banking in a highly volatile financial market environment.
Underlying revenues of capital markets and investment banking were up +13.7% to €603 million, while thoseof financing activities were slightly down (-2.9%) to €600 million. Expenses excluding SRF remained under control
and rose by €19 million to €668 million, i.e. +2.9%. SRF increased by 5.3% to €178 million. The underlying
cost/income ratio excluding SRF improved by 1 point due to this positive jaws effect to 55.6%. Underlying
gross operating income increased by +8.1% to €355 million reflecting a good operational efficiency. The costof risk rose sharply this quarter due to the provisioning of performing loans, to €157 million, while it had posted

13 Excluding forex effectResults for the first quarter 2020

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a reversal of €15 million for the same period in 2019. Finally, tax was sharply down this quarter and partially
offset the increase in the cost of risk. Lastly, the business line contribution to underlying net income Group
share was down by -13.5% to €185 million.

Asset servicing
In first quarter 2020, underlying revenues rose by +28.9% to €281 million due to the effect of the integrationof the fee and commission income of Kas Bank and S3, the increase in the volume of transactions and flow
activities due to high volatility, and good treasury results. Expenses excluding SRF rose to €212 million, i.e.
+24.9%, in relation to the commercial development. SRF increased by 32% to €21 million. The underlying
cost/income ratio excluding SRF improved by 2.4 points due to this positive jaws effect to 75.4%. Underlying
gross operating income was sharply up, (by almost +49% to €48 million) while the tax was up. In all, thecontribution of the asset servicing business line to underlying net income Group share was up +27% to €23
million, despite the creation of non-controlling interests this quarter for the benefit of Santander for €11 million.

Corporate Centre
An analysis of the negative contribution of the Corporate Centre looks at both the “structural” contribution andother items. The “structural” contribution includes three types of activities:-

the activities and the role of the corporate centre of Crédit Agricole S.A. holding. This negative
contribution reached -€293 million in first quarter 2020, slightly down (-€5 million) compared to the firstquarter 2019 due to the effect of a measured increase in operating expenses and an increase in the costof risk, despite improved revenues linked to the continuous decrease in the cost of debt;-

the business lines that are not part of business lines, such as CACIF (private equity) and CA Immobilier:their contribution was down -€13 million in first quarter 2020 compared to the first quarter 2019, in relation
to a negative impact in revenues of the market valuations of securities in the private equity entities anda negative impact in cost of risk in the Foncaris entity;-

the Group’s support functions: first quarter 2020 recorded a positive impact of +€4 million, a slight
improvement compared to the first quarter 2019 (+€5 million). Their contribution, however, remains
essentially nil over a rolling 12-month period, as their services are reinvoiced to the other Group businesslines.

The significant improvement in this division is mainly attributed this quarter to the “other elements” which recorded
an improvement of +€126 million compared to the first quarter 2019, related to the positive effect this quarter of
intragroup eliminations in a volatile market context.

Philippe Brassac, Chief Executive Officer, commented on the first quarter 2020 results and activity of
Crédit Agricole S.A. as follows: “Our results are good, and allowed us, this quarter, to absorb a multiplication of
cost of risk by three. We are solid, we are prudent in our assumptions, and we are very committed vis-à-vis the
economy to successfully deliver with success a scenario that we believe to be quite manageable”.

Results for the first quarter 2020

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Financial solidity
Crédit Agricole GroupOver the quarter, the Crédit Agricole Group maintained a high level of financial strength, with a Common Equity
Tier 1 (CET1) ratio of 15.5%, down -0.4 percentage points from end-December 2019. This decline can be
attributed mainly to the increase in risk-weighted assets, the effect of market valuations on unrealised gains
and/or losses on securities portfolios (-18 basis points) but also the modest level of retained earnings (+11 basis
points), the changes in negative fair value generating unrealised capital losses in the results of Crédit Agricole
Assurances and the Regional Banks. The ratio also recorded the impact of a new regulatory methodology on
securitisations (-15 basis points) over the quarter. In addition, the increase in risk-weighted assets over the period
generated an unfavourable effect on the CET1 ratio of -34 basis points. In fact, the risk-weighted assets of thebusiness lines increased by +€12.5 billion, this increase being specifically attributable to the Large customers
division (+€7.5 billion, including respectively +€6.5 billion for CACIB and +€1.0 billion for CACEIS) and the Retailbanking division (+€2.0 billion, including +€1.2 billion in the Regional Banks).
At the same time, the measures put in place by regulators to deal with the COVID-19 crisis have led to a decrease
in regulatory requirements, thanks on the one hand to the immediate application of Article 104a which implies adecrease in P2R CET1 requirements by -0.66 percentage point and, on the other hand, a relaxation of several
counter-cyclical buffers, which as at 2 April 202014 represented a -0.18 percentage point decrease in the CET1
requirement. Combined, these two effects generated an overall drop of -0.8 percentage points in CET1 SREP
requirements for first quarter 2020, a more significant drop than that of the CET1 ratio of the Crédit Agricole
Group.
In the end, these Crédit Agricole Group posts a substantial buffer of 6,6 percentage points between the level of
its CET1 ratio and the 8.9% SREP requirement for Crédit Agricole Group (at 2 April 202014), compared with 6,2
percentage points at 31 December 2019.
The phased-in leverage ratio came to 5.3% at end-March 2020.

TLAC
The Financial Stability Board (FSB) has defined the calculation of a ratio aimed at estimating the adequacy ofthe bail-in and recapitalisation capacity of Global Systemically Important Banks (G-SIBs). This
Total Loss Absorbing Capacity (TLAC) ratio provides resolution authorities with the means to assess whether GSIBs have sufficient bail-in and recapitalisation capacity before and during resolution. It applies to Global
Systemically Important Banks, and therefore to Crédit Agricole Group.
The elements that could absorb losses consist of equity, subordinated notes and debts to which the Resolution
Authority can apply the bail-in.
The TLAC ratio requirement has been transposed into European Union law via CRR2 and has been applicablesince 27 June 2019. As from that date, Crédit Agricole Group must comply with the following requirements at all
times:-a TLAC ratio above 16% of risk-weighted assets (RWA), plus – in accordance with CRD5 – a combined
capital buffer requirement (including, for the Crédit Agricole Group, a 2.5% capital conservation buffer, a 1%
G-SIB buffer and the counter-cyclical buffer). Considering the combined capital buffer requirement, Crédit
Agricole Group will have to adhere to a TLAC ratio of above 19.5% (plus the counter-cyclical buffer)-a TLAC ratio of above 6% of the Leverage Ratio Exposure (LRE).

14 Including the relaxation of France’s counter-cyclical buffer, as from 02/04/2020.

Results for the first quarter 2020

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As from 1 January 2022, the minimum TLAC ratio requirements will increase to 18% of risk-weighted assets –plus the combined buffer requirement at that date – and 6.75% of the leverage ratio exposure.
At 31 March 2020, the Crédit Agricole Group’s TLAC ratio stood at 22.6% of RWAs and 7.3% of leverage
ratio exposure, excluding eligible senior preferred debt. The TLAC ratio is stable compared to 31 December
2019, despite the increase in risk-weighted assets over the quarter. It exceeded the required 19.5% of RWAs
(according to CRR2/CRD5, plus, at 2 April 2020, the counter-cyclical buffer of 0.02%) and 6% of the leverage
ratio exposure, respectively, despite the fact that it was possible at that date to include up to 2.5% of RWAs ineligible senior preferred debt.
Achievement of the TLAC ratio is supported by an annual TLAC debt issuance programme of around €5 to€6 billion in the wholesale market. At 31 March 2020, €2.5 billion equivalent had been issued in the market;
the amount of the Crédit Agricole Group senior non-preferred debt taken into account in the computation of the
TLAC ratio was €19.6 billion. Note that mid-April 2020, Crédit Agricole S.A. issued €1.5 billion TLAC debt insenior non-preferred debt.

MREL
The MREL (Minimum Requirement for Own Funds and Eligible Liabilities) ratio is defined in the European “Bank
Recovery and Resolution Directive” (BRRD). This Directive establishes a framework for the resolution of banks
throughout the European Union, with the aim of providing the resolution authorities with shared instruments andpowers to pre-emptively tackle banking crises, preserve financial stability and reduce taxpayer exposure tolosses.
The ACPR, the national resolution authority, considers the “single point of entry” (SPE) resolution strategy as themost appropriate for the French banking system. Accordingly, Crédit Agricole S.A., as the central body of Crédit
Agricole Group, would be this single point of entry in the event of a resolution of the Crédit Agricole Group.
The MREL ratio corresponds to the minimum requirement of own funds and eligible liabilities that must be
available in order to absorb losses in the event of resolution. It is calculated as the amount of own funds andeligible liabilities expressed as a percentage of the institution’s total liabilities and own funds, after certain
prudential adjustments (TLOF), or expressed as risk-weighted assets (RWA). Regulatory capital, as well as
subordinated notes, senior non-preferred debt instruments and certain senior preferred debt instruments withresidual maturities of more than one year are eligible for the numerator of the MREL ratio.
In 2018, Crédit Agricole Group was notified of its first consolidated MREL requirement, which was alreadyapplicable at the time and has been met by the Group since then. This requirement could potentially change
when the ratio for the year is set by the SRB and in connection with the changes in the European regulatory
framework. The MREL Policy, published by the SRB in January 2019, describes the general framework of therequirements that will be set by the SRB and that will apply in 2020 after notice, including a subordinated MREL
requirement (from which senior debt will generally be excluded in line with the TLAC standards).
Crédit Agricole Group’s target is to reach a subordinated MREL ratio (excluding eligible senior preferreddebt) of 24-25% of the RWA by the end of 2022 and to maintain the subordinated MREL ratio above 8%of TLOF. This level would enable recourse to the Single Resolution Fund (subject to the decision of the resolution
authority) before applying the bail-in to senior preferred debt, creating an additional layer of protection forinvestors in senior preferred debt.
At 31 March 2020, the Crédit Agricole Group posted an estimated MREL ratio of 12% of TLOF (total liabilities
and own funds, equivalent to the prudential balance sheet after netting of derivatives) and 8.1% excluding
eligible senior preferred debt. Expressed as a percentage of risk-weighted assets, the Crédit Agricole Group’s
estimated MREL ratio was approximately 32% at end-March 2020. It was 22.6% excluding eligible seniorpreferred debt.

Results for the first quarter 2020

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Maximum Distributable Amount (MDA) trigger
The transposition of Basel regulations into European law (CRD4) has established a restriction mechanism of the
distributions applicable to dividends, AT1 instruments and variable compensation. The Maximum Distributable
Amount (MDA, the maximum sum a bank is allowed to allocate to distributions) principle aims to place limitations
on distributions in the event the latter were to result in non-compliance with combined capital buffer requirements.
The distance to the MDA trigger is the lowest of the respective distances to the SREP requirements in CET1
capital, Tier 1 capital and total capital. As from 12 March 2020 and considering the impact of the COVID-19 crisis,
the European Central Bank brought forward the effective date of application of Article 104a of CRD5 and allowed
institutions under its supervision to use Tier 1 and Tier 2 capital to meet the additional Pillar 2 requirement (P2R).
Overall, the P2R can now be met with 75% Tier 1 capital including as a minimum 75% CET1 capital. The CET1
requirement of Crédit Agricole SA and Crédit Agricole Group has thus decreased by 66 basis points over Q1
2020.
At 2 April 2020, Crédit Agricole Group posted a buffer of 579 basis points above the MDA trigger, i.e. €33
billion in CET1 capital.
At 2 April 2020, Crédit Agricole S.A. posted a buffer of 325 basis points above the MDA trigger, i.e. €11billion in CET1 capital.

Crédit Agricole S.A.
At end-March 2020, Crédit Agricole S.A. retained a high level of solvency, with a Common Equity Tier 1 (CET1)
ratio of 11.4%. This quarter it was down -0.8 percentage points, -0.4 percentage points of which can be
attributed to the unwinding of 35% of the Switch mechanism. Excluding this effect, the CET1 ratio benefited
this quarter from the 2019 dividend reserves, generating a positive impact of +60 basis points, as well as fromthe positive impact of the retained earnings for the first quarter of 2020 (+7 basis points, which includes a dividend
provision of €0.08). Conversely, it recorded a negative impact of -33 basis points over the quarter linked to theeffect of negative market valuations on the unrealised gains and/or losses of the securities portfolios, as well asa negative impact of -41 basis points linked to the increase in risk-weighted assets, especially in the Largecustomers division (including +€6.4 billion for CACIB notably linked to drawdowns of credit lines for +€2.1 billion,
to downgrades in ratings for +€0.4 billion as well as market effects for +€4.4 billion and +€1.0 billion for CACEIS
linked to the increase in liquidity portfolio investments). The ratio also recorded the impact of a new regulatory
methodology on securitisations (-19 basis points) over the quarter.
At the same time, the measures put in place by regulators to deal with the COVID-19 crisis have led to lower
regulatory requirements, thanks on the one hand to the immediate application of Article 104a which implies adecrease in P2R CET1 requirements by -0.66 percentage point and on the other hand, an easing of several
counter-cyclical buffers, which as at 2 April 2020 15 represented a -0.15 percentage point decrease in the CET1
requirements. Combined together, these two effects generated a total decrease of -0.8 percentage point in CET1
SREP requirements for first quarter 2020, a more significant drop than that of the CET1 ratio of Crédit Agricole
S.A.
In the end, these two effects allow Crédit Agricole S.A. to have a substantial buffer of 3.5 percentage points
between the level of its CET1 ratio and the 7.9% SREP requirement (at 2 April 2020 15), compared with 3,4
percentage points at 31 December 2019.
The phased-in leverage ratio was 3.9% at end-March 2020. The intra-quarter average measure of phased-inleverage ratio16 stood at 3.7% in the first quarter of 2020.

15 Including the relaxation of France’s counter-cyclical buffer, as from 02/04/2020.

16 Intra-quarter leverage refers to the average of the end of month exposures for the first two months of said quarter.

Results for the first quarter 2020

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Liquidity and Funding
Liquidity is measured at Crédit Agricole Group level.
In order to provide simple, relevant and auditable information on the Group’s liquidity position, the banking cash
balance sheet’s stable resources surplus is calculated quarterly.
The banking cash balance sheet is derived from Crédit Agricole Group’s IFRS financial statements. It is basedon the definition of a mapping table between the Group’s IFRS financial statements and the sections of the cash
balance sheet as they appear in the next table and whose definition is commonly accepted in the market place.
It relates to the banking scope, with insurance activities being managed in accordance with their own specificprudential constraints.
Further to the breakdown of the IFRS financial statements in the sections of the cash balance sheet, netting
calculations are carried out. They relate to certain assets and liabilities that have a symmetrical impact in termsof liquidity risk. Deferred taxes, fair value impacts, collective impairments, short-selling transactions and otherassets and liabilities were netted for a total of €64 billion at end-March 2020. Similarly, €88 billion in repos/reverse
repos were eliminated insofar as these outstandings reflect the activity of the securities desk carrying out
securities borrowing and lending operations that offset each other. Other nettings calculated in order to build the
cash balance sheet relate to derivatives, margin calls, adjustment/settlement/liaison accounts and to non-liquid
securities held by the Corporate and investment banking business line, included in the “Customer-related trading
assets” section, for an amount totalling €205 billion at end-March 2020.
It should be noted that deposits centralised with CDC are not netted in order to build the cash balance sheet; theamount of centralised deposits (€57 billion at end-March 2020) is booked to assets under “Customer-related
trading assets” and to liabilities under “Customer-related funds”.
In a final stage, other restatements reassign outstandings that accounting standards allocate to one section,
when they are economically related to another. As such, senior issues placed through the banking networks aswell as financing by the European Investment Bank, the Caisse des Dépôts et Consignations and otherrefinancing transactions of the same type backed by customer loans, which accounting standards would classify
as “Long-term market funds”, are reclassified as “Customer-related funds”.
Note that for Central Bank refinancing operations, outstandings related to the TLTRO (Targeted Longer-Term
Refinancing Operations) are included in “Long-term market funds”. Indeed, the TLTRO II and TLTRO III
operations do not allow for early redemption at the ECB’s discretion; given respectively their four-year and threeyear contractual maturity, they are deemed equivalent to long term secured refinancing, identical in liquidity risk
terms to a secured issue.
Medium/long-term repos are also included in “Long term market funds”.
Finally, the CIB’s counterparties that are banks with which we have a commercial relationship are considered ascustomers in the construction of the cash balance sheet.
Despite the COVID-19 health crisis, the Crédit Agricole Group’s liquidity position remains solid. Standing at€1,411 billion at 31 March 2020, the Group’s banking cash balance sheet shows a surplus of stable funding
resources over stable application of funds of €132 billion, up €6 billion compared to December 2019 and up€11 billion compared to March 2019.
This surplus of €132 billion, known as stable resources position, allows the Group to cover the LCR deficit
generated by long-term assets and stable liabilities (customer, tangible and intangible assets, long-term funds
and own funds). It is in line with the Medium Term Plan target of over €100 billion. The ratio of stable resources
over long term applications of funds was 112.1%, up by 0.3pp compared to the former quarter.
The COVID-19 health crisis, which led to corporate customers in particular taking precautionary measures,
resulted in the corporate customers of the Group’s financing activities increasing the drawdowns of credit facilities(amounting to €9 billion at 31 March 2020), partly converted into demand deposits (for an amount of €5.5 billion
at 31 March 2020), as well as new facility commitments (for an amount of €2 billion at 31 March 2020). In addition,
to support households and corporates, Credit Agricole Group has adopted an accommodating commercial policy(extension of loan maturity, among other things). At the same time, modified savings behaviours by corporates,
Results for the first quarter 2020

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asset managers and households resulted in reduced maturity for term deposits but also in an increase in liquidsavings and centralised savings, mitigating the impact on the Group’s surplus of stable resources. Also, in thiscontext, the Group took part in the “T-LTRO III” medium-long-term refinancing transactions of the European
Central Bank for €15 billion euros in a more significant way than budgeted, helping to maintain its level of stable
resources and thus preserving its financial strength. The increase in short term market funds is mainly explainedby central bank drawdowns for €38 billion euros.
Medium-to-long-term market funds amounted to €228 billion at 31 March 2020. They included senior secured
debt of €100 billion, senior unsecured preferred debt of €89 billion, senior non-preferred debt of €20 billion andTier 2 securities amounting to €19 billion. The significant increase in senior secured debt can be explained by
the Group taking part in the T-LTRO III transactions of the European Central Bank.
Medium-to-long-term market funds have increased by €18 billion compared to end-December 2019.
At 31 March 2020, the Group’s liquidity reserves, marked-to-market and after haircuts, amounted to €338 billion,
up by €40 billion compared with end-December 2019 and up by €64 billion compared with 31 March 2019. They
covered short-term debt more than twice over and HQLA securities covered short-term debt net of Central Bank
deposits more than five times over.
In the context of the COVID-19 health crisis, to prevent any need for liquidity requiring the use of central bankfacilities, and thanks to the large portfolio of liquid assets and the low level of encumbrance of those assets(17.5% at end 2019 vs 28% on average in Europe), the Group was able to react quickly. In fact, the Groupsignificantly increased its central bank purchasing power thanks to an increase in immediately available reserves(use of eligible receivables to generate more than €50 billion in central bank purchasing power at 31 March 2020
before the measures taken by the ECB on collateral and applicable in April which will significantly help to increase
the Group purchasing power in central bank). The Group encumbrance ratio is thus up significantly compared to
end 2019.

At the end of March 2020, the numerator of the LCR ratio (including the portfolio of HQLA securities, cash andcentral bank deposits, excluding reserve requirements), calculated as an average over 12 months, stoodrespectively at 232.6 billion euros for the Crédit Agricole Group and € 199.9 billion for Crédit Agricole SA The
denominator of the ratio (representing net cash outflows), calculated as an average over 12 months, stoodrespectively at € 179.2 billion for the Crédit Agricole Group and 150.5 billion euros for Crédit Agricole SA.
The average LCR ratios over 12 months for the Crédit Agricole Group and Crédit Agricole SA were respectively
129.8% and 132.8% at end of March 2020. They exceeded the Medium-Term Plan target of around 110%. Credit
institutions are subject to a threshold for this ratio, set at 100% from 1 January 2018.
In the context of the COVID-19 health crisis, the maintenance of the level of LCR ratios of the Crédit Agricole
Group and Crédit Agricole S.A. was ensured in particular by the recourse of the Group, and in particular of Crédit
Agricole S.A., to central bank facilities.
The Group continues to follow a prudent policy as regards medium-to-long-term refinancing, with a very
diversified access to markets in terms of investor base and products.
At 31 March 2020, the Group’s main issuers raised the equivalent of €12.1 billion in medium-to-long-term debt
on the markets, 38% of which was issued by Crédit Agricole S.A. In addition, €1.5 billion was also borrowed fromnational and supranational organisations, placed in Crédit Agricole Group’s Retail banking networks (Regional
Banks, LCL and CA Italia) and other networks at end-March 2020.
At the end of April 2020, Crédit Agricole S.A. had completed 67% of its medium-to-long-term market
funding programme for the year. The bank had raised the equivalent of €8.1 billion, of which€2.8 billion equivalent in senior non-preferred debt and €1.2 billion equivalent in Tier 2 debt, as well as€4.1 billion equivalent in senior preferred debt and in senior secured debt.
Note that, until March 2020, Crédit Agricole S.A. had issued (included in the amounts above):
Results for the first quarter 2020

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


In January, an EMTN issue in senior non-preferred debt for €1.25 billion and a USMTN Tier 2 issue for
USD 1.25 billion)
In February, a CAHL SFH senior secured debt issue in the amount of €1 billion and a Residential
Mortgage-Backed Securities (RMBS) issue in the amount of €1 billion.

In April, despite the impact of the coronavirus, Crédit Agricole S.A. issued CAHL SFH senior secured debt in theamount of €2 billion, followed by an EMTN issue of senior non-preferred debt for €1.5 billion.
Note that, in April, Crédit Agricole S.A. proceeded with a partial buyback of two Legacy Tier 1 notes for a total
eq. amount of €91m (26% of the residual amount) to optimise debt management while providing investors withliquidity.

Corporate Social and Environmental Responsibility of the Company
After the creation in 2018 of a fund focused on access to education, CPR AM – a subsidiary of Amundi – launched,in early 2020, CPR Invest Social Impact, the first global equity fund to place reducing inequalities at the centre of
its investment process. It combines the securities of the most virtuous companies in terms of involvement in theeffort to reduce inequalities. The fund provides investors with an unprecedented solution to, on the one hand,measure and incorporate the financial risks associated with inequality, and, on the other hand, contribute, throughtheir investments, to reduce the latter.
In January 2020, LCL introduced its first full range of investments in the fight against global warming. “LCL
Placements Impact Climat” offers a variety of investments in all major asset classes and comprises, among otherthings, equity or bond funds of companies that reduce their CO2 emissions, reinforced by a carbon offsetting
mechanism. This range is aimed at LCL’s high net worth customers who are concerned with contributing to thefight against global warming through their investments.
The Group’s CSR sector policies dealing with thermal coal (mines, coal-fired power plants and transport
infrastructure) have been updated to incorporate Crédit Agricole’s commitments to gradually exclude thermal
coal from its portfolios. These policies embody Crédit Agricole’s desire to support and encourage its customers
to initiate the transformation of their business model. The Group’s climate strategy has recently been recognised
as the strongest among the 35 largest banks in the world (Banking on Climate Change 2020 study, conductedby environmental NGOs).
At the end of March 2020, Crédit Agricole S.A. published its Statement of Non-Financial Performance(Déclaration de Performance Extra-Financière, DPEF) within the Universal Registration Document. The
Statement of Non-Financial Performance presents all of the Group’s achievements relating to social,environmental and societal challenges in 2019, and aims to inform internal and external stakeholders about the
management of the risks related to those challenges. A real strategic management tool for the Group, it includes
a chapter on climate which follows, for the first time, the 11 recommendations of the Task Force on Climaterelated Financial Disclosures (as well as the Group’s coal exposure). For more information: https://www.creditagricole.com/pdfPreview/180684

Results for the first quarter 2020

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Conclusion: An up-and-running Group with structural strengths enabling
to support clients through the crisis
Crédit Agricole Group relies on several structural strengths, offering leeway to implement public measures andassist clients through the crisis: its business model, its operational efficiency, its prudent risk management, thesolidity of its capital and its strong liquidity position.
Its universal customer-focused banking model provides to the Group a range of specialised business lines thathave demonstrated their profitability (underlying ROTE17 of Crédit Agricole S.A. reaching 11.9% end 2019). Crédit
Agricole S.A.’s revenues are thus balanced among business lines and geographically diversified: one-third of
Crédit Agricole S.A.’s revenues in 2019 was generated outside France and Italy. In addition, Crédit Agricole S.A.
has carried out operational efficiency actions allowing it to improve its cost/income ratio by 7.6 points between
2015 and 2019. Crédit Agricole S.A.’s underlying cost/income ratio excluding SRF was low in first quarter 2020,
at 62.2%, improving vs the first quarter of 2019.
The Bank also relies on its conservative risk management. In 2019, Crédit Agricole S.A. and the Crédit Agricole
Group presented a low cost of risk, with fourth quarter 2019 cost of risk on outstandings18 at 32 basis points and20 basis points respectively, enabling today to fully implement public measures and support customers throughthe crisis. It is worth recalling that Crédit Agricole S.A. relies on a very diversified loan portfolio in terms of typeof customers and sectors (no sector represents more than 4% of CASA’s total exposure19); and 73% of Corporate
exposures are rated20 Investment Grade. The lessons learned from previous crises have led the Bank tosignificantly reduce its exposure to market risk. Crédit Agricole S.A. thus had a regulatory VaR (60 days average)of only €11.4 million in first quarter 2020.
The solvency of the Group is moreover very strong: 15.5% Common Equity Tier 1 for the Crédit Agricole Groupand 11.4% for Crédit Agricole S.A. in first quarter 2020, as well as 16.3% in Tier 1 (phased-in) for the Crédit
Agricole Group and 12.9% for Crédit Agricole S.A. over the same period. The Group presents higher levels ofcapital than those presented in previous crises. In fact, Crédit Agricole Group and Crédit Agricole S.A.’s Tier 1
were respectively 11.2% and 11.9% in fourth quarter 2011, and 9.1% and 9.4% in fourth quarter 2008. In addition,
the SREP requirement buffer remained comfortable in first quarter 2020: 6.6 pp for the Crédit Agricole Group and
3.5 pp for Crédit Agricole S.A.
Lastly, the Crédit Agricole Group’s liquidity position is strong. The Group presents large eligible claim book andlow asset encumbrance ratio (17.5% at end 2019 versus European average of 28%). Liquidity reserves amountto €338 billion in liquidity reserves in first quarter 2020, i.e. an increase by 40 billion euros from 31/12/2019.
Lastly, stable resources position stand at 132 billion euros.

17 Return on Tangible Equity

18 Cost of risk on outstanding (in basis point over a rolling four quarter period)
19 Exposure at Default

20 Internal methodology, 03/2020

Results for the first quarter 2020

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Appendix 1 – Specific items, Crédit Agricole S.A. andCrédit Agricole Group
Crédit Agricole S.A. - Specific items, Q1-20 and Q1-19
Q1-20
In €m
DVA (LC)
Loan portfolio hedges (LC)Home Purchase Savings
Plans (FRB)
Home Purchase Savings
Plans (CC)Total impact on revenues
Santander/Kas Bank
integration costs (LC)Donation Covid-19 (AG)Donation Covid-19 Covid19 (IRB)
Donation Covid-19 Covid19 (CC)Total impact on operating
expenses
Total impact of specific
items
Asset gathering
French Retail banking

Q1-19

Gross
impact*Impact on
Net incomeGross
impact*Impact on
Net income

(19)
123

(14)
81

(8)
(19)

(6)
(14)

(11)

(7)

(8)

(5)

(29)

(20)

(13)

(8)

63

40

(48)

(33)

(4)

(2)

-

-

(38)

(38)

-

-

(8)

(4)

-

(10)

(10)

-

(60)

(54)

-

-

3

(14)

(48)

(33)

(38)

(38)

-

-

(11)

(7)

(8)

(5)

(8)

(4)

International RetailbankingSpecialised financial
services
Large customers

-

-

-

-

100

66

(27)

(20)

Corporate centre

(39)

(30)

(13)

(8)

-

* Impact before tax and before
minority interests

Results for the first quarter 2020

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Crédit Agricole Group - Specific items, Q1-20 and Q1-19
Q1-20

Q1-19

Gross
impact*Impact on
Net incomeGross
impact*Impact on
Net income

DVA (LC)

(19)

(14)

(8)

(6)

Loan portfolio hedges (LC)Home Purchase Savings Plans(LCL)
Home Purchase Savings Plans(CC)
Home Purchase Savings Plans(RB)
Total impact on revenues

123

83

(19)

(14)

(11)

(8)

(8)

(5)

(29)

(20)

(13)

(8)

(75)

(51)

(78)

(51)

(12)

(9)

(126)

(85)

-

-

In €m

Santander/Kas Bank integration
costs (LC)Donation Covid-19 (AG)

(4)

(2)

(38)

(38)

Donation Covid-19 (IRB)

(8)

(4)

Donation Covid-19 (RB)Donation Covid-19 (CC)

(10)

(10)

-

-

(10)

(10)

-

-

(70)

(64)

-

-

(82)

(73)

(126)

(85)

(38)

(38)

-

-

French Retail banking

(96)

(68)

(87)

(57)

International Retail banking

(8)

(4)

-

-

-

-

Total impact on operating
expenses
Total impact of specific items
Asset gathering-

Specialised financial
services
Large customers

100

67

(27)

(20)

Corporate centre

(39)

(30)

(13)

(8)

* Impact before tax and before minority interests

Results for the first quarter 2020

24/30

Appendix 2 – Crédit Agricole S.A.: Results by businessline
Crédit Agricole S.A.: Contribution by business line Q1-20 & Q1-19
Q1-20 (stated)€mAG

Revenues

1,320

877

Operating expenses excl. SRF

(806)

(585)

SRF

(7)

(35)

Gross operating income

507

258

Cost of risk

FRB (LCL)

IRB

SFS

LC

CC

Total

670

647

1,587

99

5,200

(430)

(352)

(884)

(198)

(3,254)

(16)

(20)

(200)

(83)

(360)

225

275

503

(182)

1,586
(621)

(19)

(101)

(115)

(190)

(160)

(36)

Cost of legal risk

-

-

-

-

-

-

-

Equity-accounted entities

14

-

-

72

2

3

90

Net income on other assets

4

0

1

0

(0)

0

5

Change in value of goodwill

-

-

-

-

-

-

-

Income before tax

505

157

111

157

345

(216)

1,060

Tax

(122)

(56)

(37)

(29)

(56)

39

(261)

-

-

(0)

-

-

-

(0)

Net income

383

101

74

128

289

(176)

799

Non controlling interests

(65)

(5)

(22)

(19)

(16)

(34)

(161)

Net income Group Share

318

96

52

109

273

(210)

638

SFS

LC

CC

Total

Net income from discontinued or heldfor-sale operations

Q1-19 (stated)€mAG

Revenues

1,469

861

677

681

1,339

(171)

4,855

Operating expenses excl. SRF

(753)

(593)

(420)

(342)

(819)

(177)

(3,104)

SRF

(5)

(30)

(15)

(18)

(186)

(78)

(332)

Gross operating income

711

238

241

320

334

(425)

1,419

Cost of risk

4

(44)

(89)

(107)

10

2

(225)

Cost of legal risk

-

-

-

-

-

-

-

Equity-accounted entities

13

-

-

78

(0)

(6)

85

Net income on other assets

0

1

0

0

3

19

23

FRB (LCL)

IRB

Change in value of goodwill

-

-

-

-

-

-

-

Income before tax

728

194

153

291

346

(410)

1,302

Tax

(199)

(69)

(44)

(64)

(129)

111

(394)

Net income from discontinued or heldfor-sale operations

(0)

-

-

-

-

-

(0)

Net income

530

125

109

227

217

(299)

908

Non controlling interests

(77)

(6)

(29)

(33)

(4)

4

(145)

Net income Group Share

453

119

79

194

212

(295)

763

Appendix 3 – Crédit Agricole Group: Results by businessline
Crédit Agricole Group: Contribution by business line Q1-20 & Q1-19
Q1-20 (stated)
€m

RB

LCL

IRB

AG

SFS

LC

CC

Total

Revenues

3,160

877

696

1,334

647

1,589

64

8,366

Operating expenses excl. SRF(2,263)

(585)

(450)

(806)

(352)

(884)

(208)

(5,548)

SRF

(94)

(35)

(16)

(7)

(20)

(200)

(83)

(454)

Gross operating income

803

258

230

521

275

505

(228)

2,363

Cost of risk

(307)

(101)

(117)

(19)

(190)

(160)

(37)

(930)

Cost of legal risk

-

-

-

-

-

-

-

-

Equity-accounted entities

3

-

-

14

72

2

-

91

Net income on other assets

0

0

1

4

0

(0)

0

5

Change in value of goodwill

-

-

-

-

-

-

-

-

Income before tax

499

157

114

519

157

347

(264)

1,530

Tax
Net income from discont'd or heldfor-sale ope.
Net income

(238)

(56)

(38)

(126)

(29)

(56)

63

(481)

-

-

(0)

-

-

-

-

(0)

261

101

76

393

128

290

(202)

1,048

Non controlling interests

(1)

(0)

(17)

(62)

(19)

(10)

(30)

(140)

Net income Group Share

260

100

59

331

109

280

(232)

908

SFS

LC

CC

Total

Q1-19 (stated)
€m

RB

LCL

IRB

AG

Revenues

3,411

861

1,461

702

681

1,338

(257)

8,196

Operating expenses excl. SRF(2,192)

(593)

(753)

(439)

(342)

(819)

(139)

(5,277)

SRF

(90)

(30)

(5)

(15)

(18)

(186)

(78)

(422)

Gross operating income

1,129

238

703

248

320

333

(474)

2,497

Cost of risk

(56)

(44)

4

(88)

(107)

10

1

(281)

-

-

-

-

-

-

-

-

Cost of legal risk
Equity-accounted entities

4

-

13

-

78

(0)

-

95

Net income on other assets

(0)

1

0

0

0

3

7

10

Change in value of goodwill

-

-

-

-

-

-

-

-

Income before tax

1,077

194

720

160

291

345

(466)

2,321

Tax
Net income from discont'd or heldfor-sale ope.
Net income

(463)

(69)

(197)

(46)

(64)

(129)

119

(848)

-

-

(0)

-

-

-

-

(0)

614

125

523

114

227

216

(346)

1,473

Non controlling interests

(0)

(0)

(73)

(24)

(33)

0

7

(123)

Net income Group Share

614

125

450

90

194

216

(339)

1,350

Results for the first quarter 2020

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Appendix 4 – Methods used to calculate earnings per
share, net asset value per share
Crédit Agricole S.A. – data per share(€m)
Net income Group share - stated- Interests on AT1, including issuance costs,
before tax
NIGS attributable to ordinary shares stated
Average number shares in issue, excluding
treasury shares (m)Net earnings per share - stated
Underlying net income Group share (NIGS)
Underlying NIGS attributable to ordinary
sharesNet earnings per share underlying

Q1-20
638

Q1-19
763

(157)

(141)

[A]

481

622

-22.7%[B]

2,883.1

2,863.3

+0.7%

[A]/[
B]

0.17 €

0.22 €-23.2%

652

796-18.1%

[C]

495

655

-24.5%[C]/[B]

0.17 €

0.23 €-25.0%(€m)
Shareholder's equity Group share- AT1 issuances- Unrealised gains and losses on OCI - Group share- Payout assumption on annual results*
Net book value (NBV), not revaluated, attributable to ordin.
sh.
- Goodwill & intangibles** - Group share
Tangible NBV (TNBV), not revaluated attrib. to ordinary sh.
Total shares in issue, excluding treasury shares (period end, m)
NBV per share , after deduction of dividend to pay (€)+ Dividend to pay (€)

Q1/Q1-16.4%+11.5%

31/03/2020
62,637(5,128)(1,255)-31/12/2019
62,921(5,134)(2,993)(2,019)31/03/2019
61,800(6,109)(2,757)(1,976)[D]

56,254

52,77450,958[E](18,006)
38,248(18,011)34,764(17,784)
33,174[F]

2,881.7

2,884.3

2,863.7[D]/[F]19.5 €

18.3 €

17.8 €[H]

0.00 €

0.70 €

0.69 €

19.5 €

19.0 €

18.5 €

NBV per share , before deduction of dividend to pay (€)
TNBV per share, after deduction of dividend to pay (€)[G]=[E]/[F]13.3 €

12.1 €

11.6 €TNBV per sh., before deduct. of divid. to pay (€)[G]+[H]

13.3 €

12.8 €

12.3 €

Results for the first quarter 2020

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Alternative Performance Indicators
NAVPS Net asset value per share – Net tangible assets per share
One of the methods for calculating the value of a share. NAV per share is net equity Group share restated from
AT1 issues divided by the number of shares outstanding at the end of the period.
Net tangible assets per share is tangible net equity Group share, i.e. restated for intangible assets and goodwill,
divided by the number of shares outstanding at the end of the period.

NBV Net Book Value
Net book value is net equity Group share, restated for AT1 issues, HTCS hidden reserves and proposed
dividends on annual earnings.

EPS Earnings Per Share
Net income Group share (excluding AT1 issues interests) divided by the average number of shares outstanding,excluding Treasury shares. EPS indicates the portion of profits attributable to each share (not the portion of
earnings paid out to each shareholder, which is the dividend). It may decrease, assuming net income Group
share remains unchanged, if the number of shares increases (see Dilution).

Cost/income ratio
The cost/income ratio is calculated by dividing expenses by revenues, indicating the proportion of revenues
needed to cover expenses.

Cost of risk/outstandings
Calculated by dividing cost of risk (over four quarters on a rolling basis) by outstandings (over an average of thepast four quarters, beginning of the period). The cost of risk on outstandings can also be calculated by dividing
the annualised cost of risk of the quarter by the outstandings as of beginning of the period.
Since the first quarter 2019, loans outstanding considered are only loans to customers, before impairment

Impaired loans ratio:
This ratio compares the gross impaired customer loans to total gross customer loans outstanding.

Coverage ratio:
This ratio compares the total loans loss reserves to the gross impaired customer loans outstanding.

Net income Group share attributable to ordinary shares – stated
Net income Group share attributable to ordinary shares is calculated as net income Group share less interest on
AT1 instruments, including issue costs before tax.

Underlying net income Group share
Underlying net income Group share is calculated as net income Group share restated for specific items (i.e. nonrecurring or exceptional items).

ROE Return on Equity
Indicator measuring the return on equity, calculated by dividing a company’s net income by its equity.

RoTE Return on Tangible Equity
Measures the return on tangible equity (the bank’s net assets restated to eliminate intangibles and goodwill).

Results for the first quarter 2020

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Disclaimer
The financial information for first quarter 2020 for Crédit Agricole S.A. and the Crédit Agricole Group
comprises this press release, the attached results slides and the appendices to the slides, available athttps://www.credit-agricole.com/en/finance/finance/financial-publications.
This presentation may include prospective information on the Group, supplied as information on trends. This data
does not represent forecasts within the meaning of EU delegated regulation 2019/980 of 14 March 2019 (chapter
1, article 1, d).
This information was developed from scenarios based on a number of economic assumptions for a given
competitive and regulatory environment. Therefore, these assumptions are by nature subject to random factorsthat could cause actual results to differ from projections. Likewise, the financial statements are based on
estimates, particularly in calculating market value and asset impairment.
Readers must take all these risk factors and uncertainties into consideration before making their own judgement.

Applicable standards and comparability
The figures presented for the three-month period ending 31 March 2020 have been prepared in accordance withIFRS as adopted in the European Union and applicable at that date, and with prudential regulations currently inforce. This financial information does not constitute a set of financial statements for an interim period as definedby IAS 34 “Interim Financial Reporting” and has not been audited.
Note: the scopes of consolidation of the Crédit Agricole S.A. and Crédit Agricole Groups have not changed
materially since the Crédit Agricole S.A. 2019 Universal Registration Document and its 2019 A.01 update(including all regulatory information about the Crédit Agricole Group) were filed with the AMF (the French
Financial Markets Authority).
The sum of values contained in the tables and analyses may differ slightly from the total reported due to rounding.
Since 30 September 2019, KAS Bank has been included in the scope of consolidation of the Crédit Agricole
Group as a subsidiary of CACEIS. SoYou has also been included in the scope of consolidation as a joint-venture
between Crédit Agricole Consumer Finance and Bankia. Historical data have not been restated on a proforma
basis.
Since 23 December 2019, CACEIS and Santander Securities Services (S3) have merged their operations. As of
said date, Crédit Agricole S.A. and Santander respectively hold 69.5% and 30.5% of the capital of CACEIS.

Results for the first quarter 2020

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Financial agenda
13 May 2020
6 August 2020
4 November 2020

Shareholders’ meeting in Paris
Publication of second quarter and first half 2020 results
Publication of third quarter and first nine months 2020 results

Contacts
CREDIT AGRICOLE PRESS CONTACTS
Charlotte de Chavagnac
Olivier Tassain
Bertrand Schaefer+ 33 1 57 72 11 17+ 33 1 43 23 25 41+ 33 1 49 53 43 76

charlotte.dechavagnac@credit-agricole-sa.fr
olivier.tassain@credit-agricole-sa.fr
bertrand.schaefer@ca-fnca.fr

CREDIT AGRICOLE S.A INVESTOR RELATIONS CONTACTS
Institutional shareholders
Individual shareholders+ 33 1 43 23 04 31+ 33 800 000 777 (freephone
number – France only)

investor.relations@credit-agricole-sa.fr
credit-agricole-sa@relations-actionnaires.com

Clotilde L’Angevin
Equity investors:
Toufik Belkhatir
Joséphine Brouard
Oriane Cante
Emilie Gasnier
Ibrahima Konaté
Vincent Liscia
Annabelle Wiriath+ 33 1 43 23 32 45

clotilde.langevin@credit-agricole-sa.fr+ 33 1 57 72 12 01+ 33 1 43 23 48 33+ 33 1 43 23 03 07+ 33 1 43 23 15 67+ 33 1 43 23 51 35+ 33 1 57 72 38 48+ 33 1 43 23 55 52

toufik.belkhatir@credit-agricole-sa.fr
Joséphine.brouard@credit-agricole-sa.fr
oriane.cante@credit-agricole-sa.fr
emilie.gasnier@credit-agricole-sa.fr
ibrahima.konate@credit-agricole-sa.fr
vincent.liscia@credit-agricole-sa.fr
annabelle.wiriath@credit-agricole-sa.fr

Credit investors and rating agencies:
Caroline Crépin+ 33 1 43 23 83 65
Marie-Laure Malo
+ 33 1 43 23 10 21
Rhita Alami Hassani+ 33 1 43 23 15 27

caroline.crepin@credit-agricole-sa.fr
marielaure.malo@credit-agricole-sa.fr
rhita.alamihassani@credit-agricole-sa.fr

See all our press releases at: www.credit-agricole.com - www.creditagricole.info
Crédit_Agricole

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Results for the first quarter 2020

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