- Overseas Students Safety Management Assistance -OSSMA is a security management assistance system designed to enhance the safety ofstudents studying abroad.
OSSMA Toll Free Line (24hrs/7days)
Call us if you have a trouble while residing abroad

Let me know about the latest
situation of the city where I willvisit, as I heard bomb explosion
occurred there .

Let me know any medical provider near
the place I will visit, so that I can buy
Tamiflu, as an outbreak of bird flu isreported there .
I left carelessly my important documents in theplane . Please inquire the airline as to whereaboutsof my documents on my behalf, as I do not havemuch time to contact the person in charge .

OSSMA is a membership service product. It is not a form of travel insurance and carries no insurance benefits.
You will be responsible for all actual expenses such as medical expenses, translation/interpretation costs, medical
evacuation, etc. Therefore you need to buy an overseas travel insurance in addition to your OSSMA membership.
OSSMA provides services not included under your overseas travel insurance benefits, including assistance inobtaining care for medical issues excluded under the terms of the insurance policy (chronic disease, fight, coup, etc ).
It is probable that your overseas travel insurance may not cover the costs and expenses arising out of OSSMA due tothe insurance conditions. If this is a case, you have to pay such costs and expenses. OSSMA will advise you in advanceif such a case happens.
◆Force Majeure
OSSMA does not apply in circumstances of force majeure, including general strikes, transit strikes, acts of God, wars,civil strife, terrorism, mutinies, riots, curfews, quarantines, travel restrictions, or nuclear accidents.

■OSSMA Membership Card

After you login to OSSMA LOCATOR, please see ‘Help’ and use OSSMA Membership Card on OSSMA Service Guide p. 29 withwriting your membership number and your name on the front of the card.
Please carry your OSSMA membership card with you when you go out so that you can contact OSSMA at any time. The cardalso carries a message to local police and other third parties in the event that the cardholder is unconscious or otherwise
unable to contact us.
Please write the appropriate international toll-free number (see OSSMA Service Guide p. 31) on the back of the card before
you travel.

Inquiries
Emergency Assistance Japan Co., Ltd. OSSMA Service Desk

〒112-0002
1-21-14 Koishikawa, Bunkyo-ku, Tokyo
TEL:03-3811-8310 FAX:03-3811-8183
Email: students@emergency.co.jp
Business hours: Mon - Fri (exc holiday) 10:00 - 17:00 (Japan time)1

■ OSSMA Service Contents
1. Personal AssistanceandDay-to-day consultation

In the event of aircraft delay, loss of property or travel documents, such as passport, air tickets, or credit
cards, OSSMA will assist you in reporting the loss to the necessary agencies and in the reissue of essential
documents. Also giving advice about local risk information.
Call us in the event of injury or disease. OSSMA will provide the following services:

2. Overseas Medical
Assistance Service①Hospital arrangements ②Transport arrangements ③Telephone interpretation during your medical
consultation ④Arrangements for interpretation ⑤Transport arrangements to return to Japan for medical
treatment ⑥Dispatch a doctor and nurse ⑦Arrangements for an hospital in Japan after returning home
⑧Support in making an insurance claim
To confirm your safety, OSSMA will send a Regular Safety Confirmation Request to the email address you
provided to the OSSMA LOCATOR System. If no reply is received from you, then we will contact theoverseas emergency contact person whose name you provided to this system. If a catastrophe or majordisaster occurs in an area or country you have provided to our system as your current location, we send
you an “Emergency Safety Confirmation Request” to confirm your safety and well-being.

3. Safety Confirmation

4. Health and Mental care
supportOSSMA will make arrangements of health and mental consultations by doctor (counseling fees atmember’s expense).

5. Family Travel AssistanceIf you are hospitalized, OSSMA will make arrangements of travel and accommodation for your family.

6. Legal Referrals
7. Others

In the event that you require either civil or criminal legal advice, OSSMA can introduce international
lawyers as needed (legal fees at member’s expense).
Regard to OSSMA LOCATOR system and use it (such as login, password, or usage questions).OSSMA willanswer to your inquiries.

■OSSMA Individual Service charge

Please take note of the≪ OSSMA Service Charge≫ as follows.
Please pay your service charge by choosing
either credit card payment, convenience
store payment.

≪ OSSMA Service Charge≫(+¥182 in additional fees)

ChargeDuration ofstay abroad （tax included）
1 monthJPY 3,300
2 months
JPY 5,500
3 months
JPY 11,000
4 months
JPY 14,850
5 months
JPY 18,700
6 months
JPY 22,000
7-9 months
JPY 26,400
10-12 months
JPY 29,700

Notes:For individual Service Charge,
in the case where the dispatch period is more than
10 days plus the number of months of dispatch,
the number of months will be rounded out.
(Example)Travel period: January 1 to February 9 (1 month fee)
Travel period: January 1 to February 10 (2 month fee)

■The case of extension of your stay

You need to pay extra charge as follows;
Add 1 month and 9days JPY 3,300 (tax included) ,Add 2 months and 9days JPY 5,500 (tax included)
Please notify University and OSSMA soon after theextension of your stay has fixed.
■Our rules for refund① In the case when you reschedule/notify cancellation before
your departure date, we will return the balance between
the charge and the commission fee as below.
Bank transfer fee shall be borne by OSSMA member.

Duration of stay abroad
Dates ofinformation

Under
6 monthsOver
6 months

By 25th previous
month of departure

JPY 1,000

JPY 1,000

By previous day ofdeparture

JPY 1,000

JPY 4,000* Domestic tax excluded② In the case when you reschedule/notify cancellation
after your departure date, if the refund calculated ismore than JPY 10,000(Domestic tax excluded), we willreturn the balance between the charge and thecommission fee as below.
Bank transfer fee shall be borne by OSSMA member.

Duration of stay abroad
Dates ofinformation

Under
6 monthsOver
6 months

After your departure

JPY 1,000

JPY 4,000* Domestic tax excluded

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