R U LE S
A N D B Y E - L AW S

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17/18 Dover Street
Mayfair, London W1S 4LT
United Kingdom+44 (0)20 3967 6969
lanserhof@theartsclub.co.uk
www.lanserhof.com/london
www.theartsclub.co.uk/lanserhof
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R U LE S O F T H E C L U B

L A N S ER H O F AT T H E A R T S C L U B

These rules (the “Rules”), as amended from time to time inaccordance with the terms of the Rules, are the Rules of the Club.
1 . N A M E & L O CAT I O N
The name of the Club is “Lanserhof at the Arts Club” and it
is located at 17-18, Dover Street, London W1S 4NP (referred
to in these Rules as the “Club”).
2. OBJECTS OF THE CLUBThe objects of the Club are the provision of facilities
and amenities of a club to Members, run on commercial
principles, for the purpose of optimising health.
3 . D EF I N I T I O N S & P R I M A RY C O N C EP T S

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3.1

The Club is a proprietary club, the proprietor of the Club
being ARTSLANS Urban Ltd. (London) (the “Company”).
The Company is a private company limited by shares
incorporated in England with Company number 10755776.
A Member’s membership relates to the Club only andno other Club or premises owned or operated by theCompany and does not entitle a Member to any sharesin the Company nor to participate in any voting or othershareholder or director matters of the Company.

3.2

The Club premises are situated at 17-18, Dover Street,
London W1S 4NP or such other premises as the Company
may provide. The Club’s website is located at www.
theartsclub.co.uk/lanserhof (the “Club’s website”).

3.3

The Company is responsible for providing the Club withpremises and all necessary facilities for carrying on the Club inaccordance with the objects, these Rules and the Bye-laws.

3.4

The Members are under no financial liability in respect of theCompany by reason of their membership of the Club savefor their liability for the club joining fee, annual subscription,accommodation, food, beverage charges and any fees inrespect of any products purchased or events and/or services
booked or attended by a Member for which fees arechargeable/payable.

3.5

For the purposes of these Rules and the Bye-Laws:“Board” means the board of directors of the Company fromtime to time;“Bye-laws” means any bye-laws made by the Company inaccordance with Rule 28;“Club” shall have the meaning given to it in Rule 1;“Committee” shall have the meaning given to it in Rule 6.1;
“Director” means a member of the board of directors fromtime to time;“Member” means a person who is admitted as a Member of
the Club in accordance with any previous rules of the Club orthese Rules (as amended from time to time) and who remains
a Member of the Club in accordance with these Rules (asamended from time to time);“Secretary” shall have the meaning given to it in Rule 4.

3.6

If the Company has to contact a Member it will do so by
telephone or by writing to that Member using the telephone
number, email address or postal address provided to theCompany by that Member in their application, as is updated
by the Member from time to time. A Member may contact
the Company by writing to the Secretary at the email addressor postal address as shown on the Club’s website from time
to time. When these Rules or the Bye-laws use the words“writing” or “written” or similar terms this reference includes
emails.

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4 . T H E S E C R E TA RY
4.1

4.2

The General Manager of the Company from time to timeshall act as the Secretary of the Club (the “Secretary”) andis responsible for the proper running of the Club on a day to
day basis as determined by the Board.
In these Rules and Bye-Laws the expression the “Secretary”
shall also include any other person(s) appointed by the Board
to perform any of the duties of the Secretary.

5. A DV I S O RY B OA R D
5.1

An advisory board may be appointed by the Company fromtime to time to support and promote the development of theClub’s preventative and holistic health services and facilities(“Advisory Board”).

5.2

Membership of the Advisory Board is granted at the absolute
discretion of the Board and may be terminated and/or
suspended at any time by the Board.

6 . M EM B ER S H I P C O M M I T T EE
6.1

A Membership Committee (the “Committee”) may be
appointed by the Board to promote the interests of the Club.

6.2

Such Committee has authority, as prescribed by the Board
from time, over matters relating to membership.

6.3

Membership of the Committee is granted at the absolute
discretion of the Board and may be terminated and/or
suspended at any time by the Board.

7 . M EM B ER S H I P
7.1

4

Members shall consist of Full Members, Second Members
as well as Temporary Members, Overseas Members andHonorary Members.

7.2

Other than in the case of existing Members, hotel residentsof The Arts Club shall be classified as Temporary Members forthe duration of their stay and will only be permitted access tothe changing rooms and gym facilities. Advanced booking is
recommended to guarantee access to the Club. Hotel guests
will be required to complete the Club’s standard form ofregistration and waiver of liability in order to be permitted
access to any of the Club‘s facilities.

7.3

Every candidate for membership must be at least 18 years of
age.

7.4

No employee or former employee of the Company shall beelected a Member without the consent of the Membership
Committee.

7.5

The Company may from time to time add additional
categories of membership or amend the conditions attachingto each category of membership. Any such addition oramendment shall be posted on the Club’s website for at least
14 days prior to its implementation.

7.6

Each Member, whatever their category shall in common withall other Members enjoy equal rights and privileges of theClub subject to the provisions of these Rules and Bye-Laws
and as the Company may from time to time determine.

7.7

If the criteria governing the Membership category of a
Member are no longer applicable to the Member, theyshall notify the Secretary forthwith so that, subject to priorCommittee approval the appropriate change of category canbe made and at their next renewal date following any suchchange they shall become liable to pay the subscription rateapplicable to such new category.

8 . M EM B ER S
The criteria/requirements for each classification/category of 		Members shall be as follows:

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(a)
(b)

(c)
(d)

(e)

Full Member: 18 years of age or above on the date theapplication form is received by the Committee with a UK
address;
Second Member: a spouse or partner sharing the same
residential address as a Full Member who is 18 years of age
or above on the date the application form is received by theCommittee; proof of address required;
Overseas Member: 18 years of age or above on the date thatthe application is received by the Committee with a non-UK
address;
Temporary Member: Hotel residents who satisfy the criteria/
requirements set out in any of Rules 7.2 and 8 (a), (b), or (c).
Hotel residents will be classed as Temporary Members for theduration of their stay at the Club; andHonorary Members: Members elected in accordance with
Rule 9.

9 . H O N O R A RY M EM B ER S

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9.1

The Committee may invite any person to become an
Honorary Member who in the sole opinion of the Committee:

(a)
(b)
(c)

has rendered exceptional service or benefit to the Club;
will render exceptional service or benefit to the Club; oris a representative of a club associated with the Club.

9.2

The Board shall have the power to elect any person it thinks
proper (including an existing Member) to be an Honorary
Member.

9.3

An Honorary Member shall be entitled to full use of the Clubpremises and facilities subject to these Rules and the ByeLaws.

9.4

An Honorary Member shall not be required to pay a joining
fee or annual subscription.

9.5

Any person offered Honorary membership who is already an
existing Member shall on accepting such offer be deemedto have ceased to be a Member but shall not be entitledto be reimbursed any part of the annual subscription inthat year and, for as long as he is an Honorary Member,no annual subscription shall be payable. On termination of
the Honorary Membership that person shall, subject to theCommittee’s absolute discretion, be automatically reinstatedwith the same type of Membership as they had prior to the
Honorary Membership, subject to that person’s compliancewith these Rules and Bye-laws and provided that the annual
subscription fee shall be paid immediately on reinstatement ofMembership.
9.6

Honorary membership is initially granted for a period of 12months but may be terminated at any time by the Committeeor the Board without providing any reason. Upon the expiryof such period each Honorary Member shall be automaticallyre-elected annually unless the Committee or the Board
resolves not to re-elect such an Honorary Member or such
Honorary Member’s membership is terminated.

1 0 . P R O C ED U R E F O R A P P R OVA L A N D ELE C T I O N O F
M EM B ER S
10.1

The name and particulars of every candidate applying
for membership shall be entered on a form provided by
the Secretary. A candidate shall supply a photograph andsuch further information concerning themselves and theircandidature as the Secretary may request.

10.2

The Secretary may require that candidates for membershipmust be supported by a proposer and seconder, both ofwhom shall be Members and each of whom if required by the
Secretary shall send to the Secretary a letter in support stating
how long they have known the candidate and giving relevant
information in support of their belief that the candidate isqualified for membership.

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10.3

There shall be a period of at least 48 hours between theCommittee receiving an application and deciding on whether
an application for membership is successful.

10.4

A candidate is required to meet with the membership teamprior to the Committee considering their application, unless
the Secretary decides in any particular case that such ameeting is not required.

10.5

The election of Members shall be by the unanimous decisionof the Committee, who shall decide by secret ballot ifnecessary; one vote against a candidate shall exclude thatcandidate from becoming a Member.

10.6

No reason shall be given to any candidate in the event of
their non-election/Membership.

10.7

If the Board so elects, the approval of any new Member will
be subject to ratification by (a majority of) the Board. If theBoard does not in such circumstances ratify such Member,the Board shall give notice to the candidate and they shallimmediately cease to be a Member and shall not be eligible
for reconsideration as a candidate for a period of one year
from the date of the original application.

10.8

Upon approval by the Committee and (if applicable)
ratification by the Board, the Secretary shall notify thecandidate that he/she has been elected as a Member of theClub conditional upon him/her complying with this Rule, theSecretary shall supply the candidate with a copy of theseRules and Bye-Laws and shall request the candidate to deliverto the Secretary all of the following:(a)the relevant joining fee together with the current annual
subscription at the rate appropriate to the category ofMembership; anda completed direct debit form for future annual subscriptions.

(b)

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10.9

Failure by the candidate to comply with the provisions ofRule 10.8 within one month of notification shall (unless theCommittee decides otherwise) result in cancellation of suchcandidate’s conditional right to become a Member.

10.10 The Committee shall have the power to extend the periods
for complying with the provisions of Rule 10.9 hereof for as
long as it thinks fit.
10.11 On complying with the provisions of Rule 10, the name of
the candidate will be entered in the Register of Members
maintained by the Club as a Member and forthwith will beentitled as a Member to all the benefits and privileges of theClub. Upon being so entered in the Register of Members, theMember will be deemed to have agreed that he will be boundby these Rules, all Bye-Laws and the Privacy Notice, and all
subsequent amendments to them, all of which are available
on the Club’s website.
10.12 Cancellation Right of Members
(a)

(b)
(c)

(d)

Members who have been approved have the right to cancel
their first year’s membership, without giving any reason,
within 14 days of the date on which the Member is admitted
as a Member and pays the joining fee, first year’s subscription
fee and provides the Company with the direct debit form
referred to in Rule 10.8. The cancellation period will expire
after 14 days and will not be available on the annual renewalof a Member’s subscription.
To exercise the right to cancel, a Member must inform theSecretary of their decision to cancel their membership by aclear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for a
Member to send their communication concerning their
exercise of the right to cancel before the cancellation period
has expired.
If a Member cancels their membership within the 14 day
period referred to above, but before the Member has started

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(e)

(f )
(g)

to use the services or facilities of the Club, the Company will
reimburse to that Member the joining fee and the first year’s
subscription payment received from that Member but lessthe fees for any medical screening or other goods or services
provided to the Member.
The Company will make the reimbursement without undue
delay, and not later than 14 days after the day on which theSecretary is informed about the Member’s decision to cancel
their membership.
The Company will make the reimbursement using thesame means of payment as the Member used for the initial
payment, unless the Member has expressly agreed otherwise.
If the Member started to use the services or facilities of theClub during the cancellation period, the Member shall pay
the Club an amount which is in proportion to the period ofuse until the Member communicated its cancellation of its
membership, in comparison with the full membership year
and the remainder will be refunded, less the fees for any
medical screening or other goods or services provided to theMember.

10.13 The Club’s Privacy Notice, which is available at the Club’s
website sets out the terms on which the Club processes any
personal data of Members, or that Members provide to theClub or the Company.
1 1 . F EE S & S U B S C R I P T I O N S

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11.1

The joining fee payable by a Member shall be such amount as
the Company shall from time to time determine and shall be
non-refundable (except in accordance with Rule 10.12).

11.2

The annual subscription for each of the various membershipcategories shall be such amount as the Company shalldetermine, and shall be payable annually on such date as isdetermined by the Company. Monthly payment options areavailable upon request, however all memberships are annual
commitments.

11.3

Existing members of The Arts Club are not required to
pay a joining fee to join the Club, but will be required topay £1,500 of their first year’s subscription at the point ofelection as a non-refundable deposit, which will be treated in
the same manner as the joining fee as per Rule 11.1.

11.4

A butler service is subject to availability and upon paymentof an additional fee, except for Full Ultimate Bespoke Health
Members who benefit from the butler service as part of theirmembership.

11.5

The Committee may apply an increase on any rate of annual
subscription to any Member by providing at least 14 days’
notice, which increase shall apply from their next renewal
date, and the Member shall be entitled to terminate theirmembership in accordance with Rule 22.

11.6

If a Member shall for any reason cease to be a Member
before the whole of the annual subscription for the current
year shall have been paid, then the unpaid balance shallimmediately become payable.

11.7

If a Member, having paid the annual subscription inadvance for the relevant year, shall for any reason cease
to be a Member before the expiry of that year, he shallnot be entitled to be reimbursed any part of that annual
subscription.

11.8

The Company may however, at its absolute discretion, waiveor reduce the subscription of any Member or former Member.

11.9

In the event of a former Member applying to rejoin the Club
the Company may waive the joining fee and may apply thecurrent annual subscription rate applicable.

11.10 Current rates of subscription for each of the categories of theMembers shall be available on the Club’s website.
11.11 Except as otherwise decided by the Company every Member
shall complete and deliver to the Secretary, and when11

required renew and at all times keep in existence, a valid
Direct Debit Mandate, in order to provide for payment of
their subscription and any other charges due pursuant totheir membership, these Rules, any Bye-Laws or their visit
to the Club to include any goods or services provided to a
Member, by the Company or any of its suppliers of medical
services at the Club as referred to at Rule 24(e).
11.12 If a Member fails to pay any amount due from them to theCompany, the Club or any of the Club’s providers of medical
or other goods or services at the Club, in accordance withthe applicable terms within 30 days from the due date
for payment, then the Company will reserve the right tosuspend and/or terminate the Member’s membership, andmay apply the current annual subscription rate to any future
memberships held by the Member.
11.13 The annual subscription only includes the following services(subject to changes at the Club’s absolute discretion):
(a)
(b)
(c)

use of the Members‘ lounge;
use of the gym; anduse of inclusive group classes and changing areas.

11.14 Any medical consultations, screenings and treatments,
workshops, personal training sessions and any classes in thegym or studios that are not included by the Company in theannual subscription are subject to separate fees, details of
which are available on request.
11.15 The Club and/or the Company may be responsible forcollecting the fees/payment for some services provided bythird party service providers, but in such case they will bedoing so on behalf of the relevant supplier. The applicableterms and conditions for the relevant service are available
from the relevant service provider and a copy will be sent by
email at the time of booking the service.

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1 2 . R EN EWA L S
12.1

Renewal dates of subscriptions are set by the Secretary andrecur annually.

12.2

Membership renewals are not automatic and are reviewed
annually by the Committee. The Committee’s decision is final
and may not be appealed. No reason for terminating or not
renewing a membership shall be given.

12.3

If a Member fails to pay any amount due from him to
the Company or Club within 30 days from the due dateof payment, then the Company will reserve the right tosuspend and/or terminate the Member’s membership, andwill apply the current annual subscription rate to any future
memberships held by the Member.

12.4

If a Member settles his bill late, the subscription renewal date
will remain the same and cannot be changed; and payment
for any period that has elapsed without the Member making
use of the Club shall not be refunded by the Company to theMember.

12.5

If a Member allows his membership to lapse or resigns his
membership and a period of more than 3 years passes, ajoining fee may be payable upon notification by the Secretarythat their application to rejoin the Club has been approved.

12.6

For a Second Member, their associated Full Member muststill be a fully paid existing Member to maintain the Second
Member’s subscription rate. If not, the Second Member willrevert to the Full Member rate applicable at the time of theirnext renewal and no longer be considered a Second Member.
The Committee reserves the right to request proof of addresson the annual renewal date from a Second Member. Second
Members are required to inform the Secretary in writing of
any change in circumstance which would no longer entitle
them to be a Second Member, and the change in rate will
apply at their next renewal date.

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1 3 . M EM B ER S ’ A D D R E S S E S
Every Member shall promptly inform the Secretary of any
change of their address or their email or other contact
details, or of their bankers.
14. ADMISSION
14.1

Subject to Rule 14.5 Members (provided they are invitedin accordance with the Bye-laws), will be admitted to
the Members’ areas of the Club during normal hours ofadmission.

14.2

Members must present their membership card and sign in theadmission book provided at the front desk.

14.3

The Company or the Secretary may, for any reason and attheir absolute discretion, close all or certain parts of the Clubto Members on certain days.
The Company or Secretary may at their absolute discretion:

14.4
(a)
(b)
(c)

refuse entry to the Club by any Member without providing areason;remove any Member from the Club premises without
providing a reason; andterminate a Member’s membership without providing areason.

1 5 . D I S C I P LI N E O F & E X P U L S I O N O F M EM B ER S

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15.1

A Member may resign their membership at any time by letteror email delivered to the Secretary at the Club address asshown on the Club’s website.

15.2

The Company or Secretary may expel any Member for breachof the Rules and/or Bye-laws at any time.

15.3

A Member’s membership, and/or admission to the Club’s
premises, may be suspended or terminated at any time by
the Company in the event that the Company considers thatthe conduct, reputation or character of the Member, is or
might be injurious to the character, reputation or interestsof the Club or the Company, or render that Member unfit
to associate with other Members, or for any other reason
at the Company’s absolute discretion. Before a Member isexpelled, their alleged conduct may, at the absolute discretionof the Company be inquired into and, if requested by theClub or Company, they may be required to send a written
statement of events to the Secretary and to justify or explain
their behavior. During such period of investigation, the Club
may suspend the Member’s membership. The Company has
authorised each and any of the Secretary, the Board and theCommittee to exercise its power of suspension or termination
pursuant to this Rule.

15.4

If the Company decides to inquire into the events, if theCompany or Secretary is of the sole opinion in its absolute
discretion that the Member is, or is suspected to be, guiltyof such conduct as mentioned in Rule 15.3 and/ or has failed
to justify or explain this conduct or behavior satisfactorily,
it may either expel or suspend that Member at its absolute
discretion. The Member shall be disbarred from the Club
while so suspended from membership.

15.5

Nothing in these Rules or Bye-Laws shall prevent theCompany or Secretary from requesting a Member to resign
and if such a request is complied with within fourteen days,
no resolution of expulsion shall be proposed.

15.6

A Member expelled from the Club forfeits all the privilegesof membership without any entitlement to a claim for any
refund of the joining fee. The Company will refund the
proportion of the subscription fee received for the current
year as reflects the unused part of the year after termination(less the fees for any goods or services provided to theMember, such as medical screenings).

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15.7

In all matters of Club discipline the decision of theCommittee and/or Company is final.

15.8

In the event a Member is suspended or expelled from theClub for any reason and they are also a Member of The
Arts Club, the Company may notify The Arts Club of thesuspension or expulsion, which may cause the suspension,
expulsion or a review of the Member’s suitability forcontinued membership of The Arts Club.

1 6 . C O N D U C T O F M EM B ER S

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16.1

Members are required to be attired in a clean and tidy
manner when in the Club, adhering to the dress code set out
on the Club’s website.

16.2

No drunkenness, bad language, violent, threatening or
abusive behavior, or criminal or other misconduct is permitted
on the Club premises.

16.3

All Members shall before leaving the Club premises on each
visit pay in full all charges incurred by them whether inrespect of food, beverages, medical services, fitness, or any
other matter.

16.4

No Member shall use the name or address, or colours,
trademarks, photographs, trade dress, logo or otheridentifying feature(s) of the Club (the “Club Marks”) or
any content from the Club’s website in any advertisement,
marketing material, invitation, prospectus or letter headingor for any business purposes save with the prior written
approval of the Secretary as to the specific use in each case.

16.5

Each Member hereby expressly recognises that the Club
Marks are the valid, unique and exclusive property of theClub and the Company.

16.6

No Member shall use the name or address of the Club in any
correspondence or article including, but not limited to any
article or correspondence which is intended for publication,
without the prior written approval of the Secretary.

16.7

No Member shall remove (except with the express permissionof the General Manager) or damage or destroy any picture,
item of furniture, equipment or other article (including
without limitation books, magazines and newspapers) being
the property of the Company or Club.

16.8

Without prejudice to Rule 17, in the event that a Member
causes damage or destruction of any property of the Clubor of any other Member, then such Member shall be fully
responsible for making good all loss suffered by the Club,
Company or such other Member as a result of such damage
or destruction.

1 7 . M EM B ER S ’ P R O P ER T Y
Property entrusted by a Member to a member of Club staff
for safe custody or for any other purpose, or left on theClub’s premises, shall be entirely at the Member’s own risk,
and neither the Company nor the Club nor any employees of
the Club or the Company (when acting in the course of theiremployment) shall be liable for any loss of, or damage to,such property or for any consequential loss or damage of any
description.
1 8 . L O C K ER S
(a)

(b)

Lockers may be available for use by Members whilst they
are on the Club’s premises. Members must ensure that thecontents of the daily lockers are removed at the end of theirvisit.
The Club reserves the right to open lockers without theMember’s permission or the member being present. All17

bags must be kept in lockers and should not be taken into
the gym areas. The Company reserves the right to remove
the contents from any locker, which has not been emptied
after the visit. Property cleared from lockers, or left on thepremises, shall be donated to charity after 1 month.
1 9 . L A U N D RY
19. 1

The Club arranges a third party laundry service for its
members at an additional cost. The details of the service
provider, their terms and conditions and pricing applicable tothe service they provide are available at the time of booking

19.2

The Club accepts no liability for damage to any items,
including discolouring, shrinking, or otherwise changing as aresult of normal washing procedures and reserves the right torefuse to arrange the cleaning of any garment.

19.3

The Club does not guarantee that it will be possible for theservice provider to remove all stains.

19.4

The Club is not responsible for loss of or damage to any
personal or non-cleanable items left in the clothing or laundrybags such as money, jewellery or any other item.

2 0 . R E C I P R O CA L A R R A N G EM EN T S
Members of Lanserhof at The Arts Club have no reciprocal
rights to use The Arts Club. Members of The Arts Club haveno reciprocal rights to use the Club unless they are The Arts
Club hotel guests in accordance with Rule 7.2
21. COMPLAI NTS
21.1

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All complaints shall be made in writing to the Secretary.

21.2

A Member shall not personally reprimand a member of Club
staff.

2 2 . E X H I B I T I O N S A N D C L U B EV EN T S
On the occasion of any organised exhibition or event,exhibitors, persons that accompany them, persons invitedby the Company or Secretary are entitled to the privileges ofmembership for the occasion only, at the discretion of theSecretary, provided that:
(a)
(b)
(c)

no one admitted to the Club by virtue of this Rule may takepart in the management of the Club or introduce guests;
persons admitted to the Club under this Rule are subject tothe same Rules and Bye-Laws as the Members; andthe exhibition/event must be sanctioned by the Company or
the Secretary.

2 3 . A LT ER AT I O N O F R U LE S A N D B Y E - L AW S
These Rules and/or the Bye-Laws may be revoked,
supplemented or altered by the Company at any time
provided that Members would be given 14 days’ notice ofany such revocation, supplementation or alteration of theseRules and/or Bye-Laws (as appropriate) and each Member
may terminate their membership before the changes takeeffect by notifying the Company, and they will receive arefund of the proportion of the subscription fee as reflects
the remaining part of their current membership year aftertermination less the fees for any goods or services provided
to the Member (such as medical screening services).
2 4 . LI A B I LI T Y O F T H E C O M PA N Y(a)

If the Company fails to comply with these Rules and/or the
Bye-Laws (as appropriate), it is responsible for loss or damage

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(b)

(c)

(d)

(e)

20

a Member suffers that was at the time of the Member’s
admission as a Member, a reasonably foreseeable result of
the Company breaching these Rules and/or the Bye-laws (asappropriate), but the Company is not responsible for any
loss or damage that was not reasonably foreseeable. Loss ordamage is reasonably foreseeable if either it is obvious that
it will happen or if, at the time of admission of a Member’s
membership, both the Company and that Member knew it
might happen.
Where the Company is liable to a Member under these Rules
and/or the Bye-Laws (as appropriate), other than for failing toprovide services with reasonable skill and care, the Company’s
liability is limited to the total subscription fee paid by that
Member for the current membership year, except where Rule
26 applies.
The Company does not exclude or limit in any way its
liability to Members where it would be unlawful to do so.
This includes liability for death or personal injury causedby the Company’s negligence or the negligence of its
employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of a Member’s statutory rights
as a consumer in relation to the services provided by theCompany.
The Company is not liable for business losses. If a Member
uses the Club for any commercial or business purpose
the Company will have no liability for any loss of profit,
loss of business, business interruption or loss of business
opportunity.
The Company shall not have any liability towards the Member
in respect of goods and services which are arranged or madeavailable by the Company but which are not included within
the annual subscription. These additional goods and services
include but are not limited to: medical screenings andtreatments, personal training appointments, physiotherapy,
laundry services. Liability for these goods and services will begoverned by a separate agreement between the Member andthe relevant service provider, details of which are available
from the relevant service provider. The Company may collect

(f )
(g)

(h)

payment for these additional goods and services from
Members on behalf of the relevant service provider.
Neither the Club nor the Company will accept liability for any
damage or loss to a Member’s personal property brought into
the Club’s premises.
All activities and treatments are taken at the Member’s own
risk and it is the Member’s responsibility to ensure that all
relevant and accurate health and other medical information isprovided to the relevant service provider.
Neither the Club, the Company nor their servants and staff
shall be liable for personal injury sustained by Members
whilst on the Club’s premises, except in so far as it can beproven that this relates to the wilful act, neglect or defaultof the Company or the Club or any of the Club’s servants
or staff. Members who suffer an accident or injury on theClub premises must report the accident or injury and thecircumstances in which it occurred to the Duty Manager assoon as possible following the accident or injury.

25. DISPU TES
Any dispute which may arise as to the meaning orinterpretation of these Rules and the Bye-Laws or as to thepowers of the officers or employees of the Company and/or the Committee shall be determined by the Board, whose
decision is final and binding on all Members.
26. DISSOLU TION
In the event of dissolution of the Company or Club, theMembers shall not have any right to, or claim upon, any
property of the Company or Club, or be required to share inany discharge of its obligations, nor be entitled to any refund/reimbursement of annual subscription.

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2 7 . O T H ER I M P O R TA N T R U LE S
(a)

(b)

(c)

(d)

(e)

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The Company may transfer its rights and obligations under its
contract (which incorporates these Rules and the Bye-laws)with each Member to someone else. A Member needs theCompany’s consent to transfer their rights to someone elseand may only transfer their rights or their obligations underthese Rules and Bye-laws to another person if the Company
agrees to this in writing.
Nobody else has any rights under the contract (which
incorporates these Rules and the Bye-laws) between the
Company and each Member. No other person shall have any
rights to enforce any of its terms.
If a court finds any part of these Rules and/or the Bye-laws
illegal, the rest will continue in force. Each of the paragraphsof these Rules and the Bye-laws operate separately. If any
court or relevant authority decides that any of them are
unlawful, the remaining paragraphs will remain in full force
and effect.
Even if the Company delays in enforcing this contract (which
incorporates these Rules and the Bye-laws), it can still enforce
it later. If the Company does not insist immediately that a
Member does anything it is required to do under these Rules
and/or the Bye-laws, or if the Company delays in taking steps
against a Member in respect of it breaking these Rules and/or
the Bye-laws, that will not mean that the Member does nothave to do those things and it will not prevent the Company
taking steps against that Member at a later date. For
example, if a Member misses a payment and the Company
does not chase that Member but continues to allow that
Member access to the Club, the Company can still requirethat Member to make the payment at a later date.
These Rules and the Bye-laws are governed by English law
and a Member can bring legal proceedings in respect of theservices of the Club in the English courts. If a Member lives
in Scotland such Member can bring legal proceedings in
respect of the services of the Club in either the Scottish or
the English courts. If a Member lives in Northern Ireland such
Member can bring legal proceedings in respect of the servicesof the Club in either the Northern Irish or the English courts.

2 8 . “B Y E - L AW S “
The Company may make Bye-laws for the regulation andmanagement of the Club (“Bye-Laws”) and may amendor revoke any Bye-laws so made; but no Bye-law shall beinconsistent with these Rules. In the event of any ambiguity
or conflict arising between the terms of these Rules and the
Bye-laws, the terms of these Rules shall prevail.
2 9 . B I N D I N G EF F E C T O F R U LE S & B Y EL AW S
Every Member shall be bound by these Rules and any Byelaws and every Member shall comply with these Rules andany Bye-Laws.

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B Y E - L AW S
1. ADMISSION
(a)

(b)

Members will be admitted to the Members’ areas of the Club
during normal hours of admission.
Normal hours of admission will be published on the Club’s
website.
Any changes to the hours of admission will be publishedon the Club’s website 14 days prior to any changes being
actioned, except in the case of any urgent or emergency
change.
The Company may determine that on certain days Members
may not be admitted to all or some areas of the Club.

2 . A P P O I N T M EN T B O O K I N G S
(a)

(b)
(c)

(d)

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All appointments for services (such as medical treatments orother services) must be made through the reception of theClub and as referred to at Rule 11.15 will be subject to a
separate agreement directly between the Member and therelevant service/goods provider. The details of the relevant
service provider, their terms and conditions and pricing
applicable to the goods or service they provide are available
at the time of booking.
All bookings and cancellations for Club events must be madethrough the office of the Secretary.
Members must provide 48 hours‘ notice when cancelling or
re-arranging appointments. If a Member cancels with lessthan 48 hours‘ notice, then 50% of the appointment fee will
be charged. If a Member cancels with less than 24 hours‘
notice, then the Club reserves the right to charge the full costof that service.
Please arrive for your appointment at least 15 minutes inadvance. Late arrival may result in reduced treatment time.
Please note that if you are late you will incur the full price as
published on our current price list.

(e)

(f)
(g)
(h)

Full Ultimate Bespoke Members can book appointments up
to one week in advance and can book up to three services
at any one time. For the Ultimate Bespoke Membershippackage, each service type can be used a maximum once perday. Please note that all treatment bookings will not exceed
60 minutes.
All diagnostic medical bookings must be made subject toclinical recommendation.
Doctors‘ appointments do not include charges for testing,phlebotomy or laboratory services.
In the event of any abuse of the booking system, the Club
reserves the right to remove your ability to book futureappointments.

3 . M EM B ER S H I P T ER M S
(a)
(b)
(c)
(d)

Credit cannot be carried over into future membership years.
Credit cannot be transferred to another Member or used foranother person.
Credit included within the Full Bespoke Health Membershipmay be used for products, services or food and beverage in
the Members‘ Lounge.
Credit cannot be changed into cash value and is notredeemable at The Arts Club or other Lanserhof locations.
The above is applicable to both the Full Ultimate Bespoke
Health and Full Bespoke Health Membership.

4 . C H I LD R EN
No person under the age of 18 will be permitted into theClub.
5 . C O N S U M A B LE S
No food or drink shall be consumed in the Members’ Lounge
unless purchased from the Club.

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6. DRESS CODE
(a)

(b)
(c)
(d)

Members should be dressed in suitable attire at all times
when in the Club and appropriate exercise clothing andfootwear is required whilst exercising in the gym/classes. Topsand bottoms must be worn at all times.
High standards of personal hygiene must be maintained andMembers must take every effort to deodorise before using
the gym.
Footwear and clothing must be clean and free from odours.
Bags, personal belongings including coats and mobile phones
are not permitted in studio classes or in the gym.

7. ETIQUET TE
(a)
(b)

(c)

(d)
(e)

In the interest of cleanliness and hygiene, Members should
wipe down equipment after use.
Once Members have finished using any gym equipment
please ensure that all equipment is safely placed back in thestorage facility provided. If a Member becomes aware of any
damage to or problem with any gym equipment, please stopusing it immediately and notify a member of staff.
For reasons of health and safety we do not allow late entry
into classes. Members will not be permitted to join classes
after the class has started. This is to ensure the class is safe
and to avoid interrupting and upsetting other Members.
Please note inappropriate or aggressive behaviour towards
staff managing class attendance will not be tolerated.
If a Member is unable to partake in a class that they havebooked please cancel this either online or by calling the Clubso that another Member is able to attend.
No glass containers, hot beverages or food are allowed in thegym, studios or medical area of the Club.

8 . D R U G S & I LLE G A L S U B S TA N C E S(a)26

Non-prescription drugs are not permitted on the Club’s
premises at any time. The consumption, possession and/or

(b)distribution of illegal substances by whatever means is strictly
prohibited and any Member or guest found or suspected
to be in possession of such substances will be ejected andreported to the police.
Any Member found guilty of or suspected to be consumingor bringing illegal substances onto the Club’s premises, will
have their membership terminated with immediate effect.

9. GAMING
No illegal betting, wagering or game with dice shall takeplace on the Club premises, nor shall any game of hazard or
chance be played.
10. GUESTS
Guests are not permitted.
11. ALCOHOL(a)(b)

The consumption of alcohol is not permitted on the premises.
Persons under the influence of alcohol (or suspected to be)will not be permitted to use gym facilities in the interest of
their own and other safety.

1 2 . M O B I LE D EV I C E S
(a)
(b)
(c)

Laptop computers, mobile telephones and business papers
may be used in the Members Lounge but not in a manner
irritating to other Members.
Mobile devices must be set to silent, meeting or vibrate mode
at all times.
In the interest of everyone’s privacy, camera enabledelectronic devices (including mobile phones) should not be
used or on view anywhere in the Club.

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(d)

Members who cause a nuisance to other Members in suchmanner will have their equipment confiscated and may be
asked to leave the Club.

1 3 . N EI G H B O U R S & N O I S E
In consideration of the Club’s neighbours, Members are
required to leave the premises quietly at all times.
14. PHOTOGRAPHY
The taking of photographs or digital images or recording
audio or videos is not permitted without the express priorwritten permission of the Manager on duty and any Members
and all other persons featured on such photos, images, audio
or video. No photos, images, audio or video may be taken of
the health facilities or in circumstances which may cause a
nuisance to the Club or any other Member in any event. Any
permitted photos, images, audio or video may only be usedin accordance with these Bye-laws.
15. POSTThe Company and the Club will not accept responsibility forpost received or delivered to the Club premises. Letters andparcels will not be forwarded to a Member’s private addressor any other address.
1 6 . P R I VAC Y
(a)

(b)

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The Club’s Privacy Notice, which is available at the Club’s
website, sets out the terms on which the Club processes any
personal data of Members or that Members provide to theClub or Company.
The Club respects the privacy of its Members or other persons
and requires that each Member does the same. The Club has(c)a strict “no press” policy. Members may not disclose, publish,
identify or discuss, in any form or any medium (including
on any social media, networking or other platform) any
matter or event relating to any other Member, or relating
to any private event or Member event held at or organisedby the Club, or which was seen or heard in any part of theClub without the express prior written consent of both theCompany and the Members and other individuals concernedin each case.
The identity of Members is strictly confidential. Members
must refrain from identifying any other Members without theexpress prior written consent of both the Company and theMembers and other individuals concerned in each case.

17. PETSPets other than licensed service dogs or guide dogs for theblind will not be permitted within the Club.
18. SMOKING
Smoking is not permitted anywhere inside the Club and we
ask that you refrain from smoking outside our entrance.
1 9 . H E A LT H A N D S A F E T Y R E G U L AT I O N S(a)Members will be required to undertake an introductoryassessment and induction to the Club’s programs, equipment
and facilities. However, the Club cannot take responsibility
for the monitoring of Members and guests at all times andon all equipment and facilities.

(b)

As Lanserhof at the Arts Club offers this introductory service
to all Members, the Company will not accept liability for
injury or harm to individuals using the gym equipment
incorrectly, or in any way which is not suitable for them.

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If individuals have failed to attend an induction witha personal trainer, it is their responsibility to ensure
they schedule attendance for the next available
appointment.
(c)

All Members should ensure they have accurately
completed and signed a Pre-Activity Readiness
Questionnaire prior to undergoing any form of exercise.

(d)

All Members must sign a personal training agreement
form with the relevant service provider prior tocommencing a personal training session.

1 9 . AC C I D EN T S A N D I N C I D EN T S
In the case of an incident or accident please report it
immediately to the Duty Manager. Where necessary
incidents will be referred to a third party and will be
investigated in detail.
2 0 . R EL AT I O N S H I P S
(a)

(b)

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The Club’s staff are not permitted to meet withMembers when off-duty, nor to provide any services
directly to Members (whether on a freelance or any
other basis).
Romantic and/or personal relationships are discouraged
with members of staff.

LANSERHOF | at THE ARTS CLUB
17/18 Dover Street
Mayfair, London W1S 4LT
United Kingdom+44 (0)20 3967 6969
lanserhof@theartsclub.co.uk
www.lanserhof.com/london
www.theartsclub.co.uk/lanserhof

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