Authorised Partner Program

Overcoming Customer Objections
Here are some suggested responses to help you turn some of the most common customer
objections into data recovery quotes.
Customer Objection

Suggested Responses
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The price is too high.
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I can fix it myself.
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There isn’t a 100%
recovery guarantee.
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Your competition can doit cheaper.

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I only need one file ordirectory.

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Our pricing is based on the nature and severity of your data loss and amount of work
necessary to retrieve your valuable data, not the amount of data recovered.
Only you can determine the value of your data.
Our technology, capabilities, and experience enable us to offer high quality services which
maximise your chances of data recovery. Cheaper options can compromise your data andare rarely better value in the long run.
Data recovery costs are low in comparison to the total costs associated with data loss: costof downtime, lost productivity, data re-creation costs and resources, etc.
Our competitively priced solutions offer a high success rate. If we can’t get your data back,
we believe that no one else can.
While possible in some cases, this option must be considered with extreme caution. Youcan risk further data loss and if the data loss was due to mechanical failure, you may
inadvertently cause irreversible damage.
A large percentage of recovery services performed are a direct result of users attempting torecover the data themselves without the proper technology, tools, and expertise, causing
more damage.
Opening of hard drive/media by non-certified personnel can void the manufacturer’swarranty. We have agreements with many technology partners meaning that we do notinvalidate a manufacturer’s warranty by working on the drive. Be sure to check with yourprovider.
This is true. No recovery company can honestly provide upfront recovery guarantees until
they know the full extent of the damage. Only a thorough evaluation of the damaged media,
analysis of the data loss situation, and creation of a customised solution can determine a
success rate.
We’ve been working with damaged data since <1978 or 1985>, so if anyone has the best
chance of getting your data back, it’s us.
We are confident that our technology, capabilities, and experience enable us to offer anexcellent value and high quality service.
Our track record speaks for itself. We pride ourselves on producing quality services andsuccessful recovery results that companies and individuals have come to depend on.
Other data recovery companies frequently turn to us for assistance, and many costs areoften hidden. For transparent pricing and a technically peerless solution, come to us directly.
Due to the way the recovery process works, the cost and work required to recover one file isequal to the amount required to recover all files.
Instead of making you choose the files that you think are important now you will receive all of
your files and you can choose which files you need.
An optional file listing can be purchased, which can give you peace of mind that any specificfiles or folders are definitely recoverable before committing to the full recovery cost.

©2024 KLDiscovery Ontrack
SLS ONT UK_APP Overcoming Customer Objections_July 2024

KLDiscovery Ontrack Limited
Nexus, 25 Farringdon Street | London, EC4A 4AB+44 (0)13 7274 1999

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