Enabling and working with Usage Statistics
On Secomea GateManager
The Usage Statistics module is a billable option applicable to GateManager
version 5.5 or later.
This guide is applicable for users on hosted GateManagers and for customers having their own GateManager

Version: 2.1, February 2018
Applicable to SiteManager version 7.0 or newer

Table of Contents
Version history

2

Introduction

3

1.

Ordering (Enabling) Usage Statistics

3

1.1.

Enabling Usage Statistics for hosted GateManager accounts.

3

1.2.

Ordering (Enabling) Usage Statistics on an own GateManager

52.

Real-time viewing of Usage Statistics

73.

Export / Scheduled forwarding of Usage Statistics.

73.1.

Account Usage Summary report

83.2.

Appliance Usage Summary report

83.3.

Remote Access Usage Details reports

83.4.

Understanding “Average” values.

9Notices

10

Version history• 1.3 Version specific to GateManager version 5.5 – 6.x• 2.0. Reworked to adapt to GateManager version 7.0 and License Portal order workflow• 2.1. Reworked

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Introduction
The Usage Statistics module is intended as extension to the basic Reports andAudit features of the GateManager
Usage Statistics counts activity generated by LinkManager, LinkManager Mobile and EasyLogging sessions (it does not count static Server and Device Relay connections)
By default, the Reports tab on a domain will provide details on the users, appliances and licenses on the domain and its sub-domains. This report featuredoes not as default provide any audit information
The Audit tab will provide information on who made what when. E.g. when aLinkManager user connected to a specific device, or if a GateManager Administrator changed settings or moved appliances or agents. The Audit information is
only viewable in the GateManager Portal and cannot be exported.
The Usage Statistics module will add the following to the above:▪ Add a Usage tab to the domain view. The Usage information details the usage part of the current Audit tab. i.e. it will detail the duration of a connection
session with an agent, how much data was transferred, and at which speed.

▪ Extend the Report tab with the possibility to include Usage information to areport, so it can be exported or automatically emailed on a scheduled basis.

1.

Ordering (Enabling) Usage Statistics

1.1. Enabling Usage Statistics for hosted GateManager accounts.
Usage Statistics is enabled by ordering the LogTunnel/Usage Statistics
upgrade (Secomea part number 27018) from your point of purchase. For
more info on LogTunnel refer to the separate LogTunnel deployment guideon the support site, or consult your point of purchase.
The upgrade is installed automatically via the Secomea License Portal.
Normally, your point of purchase will, based on you purchase order, enter
the upgrade order into the License Portal. (If you have an own login accountfor the License Portal, the upgrade will be generated based on you entering
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Also note that using the LogTunnel/Usage Statics module will require a billable EasyService level.
I.e. if your current EasyService level is FREE, your account will automaticallybe set to BRONZE when ordering the LogTunnel/Usage Statistics upgrade.
If your level is already BRONZE or higher, your level will remain unaffected.

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1.2. Ordering (Enabling)
GateManager

Usage

Statisticsforanown

Enabling of Usage Statistics is done by applying an LogTunnel/Usage
Statistics license upgrade to the GateManager server. You can order this license from your point of purchase (Secomea part number 27019).
The upgrade is typically installed automatically via the Secomea LicensePortal. Normally, your point of purchase will, based on your purchase order,
enter the upgrade order into the Secomea License Portal. (If you have anown login account for the License Portal, the upgrade license will be generated based on you entering the order)
If your GateManager is not connected to the Secomea Audit GateManager
the License Portal cannot auto-install it, and you will receive the license byemail for manual installation. The email will contain installation instructions.
If requesting generation of the upgrade license from the point of purchase,
you should use the info form to your point of purchase, to ensure the license
is generated for the correct GateManager.
You can use the Info form for this purpose. In the GateManager Portal selectLicenses > Order licenses

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Fill the form as accurately as possible. Note that this form is not your purchase order, but only info submission in relation to getting the Hostname(FQDN) and License ID correct for the license generation.

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2.

Real-time viewing of Usage Statistics
Once Usage Statistics is enabled (on your account or server) you will notice
the Usage tab to become visible for the Domain.
The view will list usage information for the current domain. Click the Tree
iconto include sub-domains, and select the period. The longer period,
the slower the viewing updates may be.
Click the column headers for the desired sort item.

Hints: Access by Accounts from outside the domain for which the report isgenerated, will be marked with red. Currently active sessions will be markedwith green.

3.

Export / Scheduled forwarding of Usage Statistics.
Export of usage statistics is done by defining a Report, and enabled Usage.
You can decide the automatic forwarding intervals and the desired data format. E.g. select CSV format for importing into Excel or other administration
systems. All scheduled reports will remain on the server for later download.

Enabling and working with Usage Statistics on Secomea GateManager

Page 7 of 103.1. Account Usage Summary report
The Account Usage Summary report is intended for giving an accumulated
view of user access.

3.2. Appliance Usage Summary report
The Appliance Usage Summary report is intended for giving an accumulated
view of the access to specific SiteManagers and TrustGate appliances

3.3. Remote Access Usage Details reports
The Remote Access Usage Details report gives an detailed listing on specific user access to specific agents. This is ideal for both accounting and security auditing.

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3.4. Understanding “Average” values.
At first glance a speed of e.g. 10kbps does not seem impressive, and could
lead to believe that bandwidth is limited. The Average values, however, does
not indicate the bandwidth, but the Average load on the server for a given
connection session. I.e. the value is basically calculated based on the session duration and the amount of data transferred.
It is therefore more relevant to observe high values for a long period, which
would indicate relatively high load on the GateManager’s internet connection.

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Notices
Publication and copyright© Copyright Secomea A/S 2014-2016. All rights reserved. You may download
and print a copy for your own use. As a high-level administrator, you may use
whatever you like from contents of this document to create your own instructions for deploying our products. Otherwise, no part of this document may becopied or reproduced in any way, without the written consent of Secomea A/S.
We would appreciate getting a copy of the material you produce in order tomake our own material better and – if you give us permission – to inspire otherusers.

Trademarks
SiteManager™, LinkManager™ and GateManager™ are trademarks of
Secomea A/S. Other trademarks are the property of their respective owners.

Disclaimer
Secomea A/S reserves the right to make changes to this publication and to theproducts described herein without notice. The publication of this document does
not represent a commitment on the part of Secomea A/S. Considerable effort
has been made to ensure that this publication is free of inaccuracies and omissions but we cannot guarantee that there are none.
The following paragraph does not apply to any country or state where such provisions are inconsistent with local law:
SECOMEA A/S PROVIDES THIS PUBLICATION "AS IS" WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITYOR FITNESS FOR A PARTICULAR PURPOSESECOMEA A/S SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGE ALLEGED INCONNECTION WITH THE FURNISHING OR USE OF THIS INFORMATION.

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