NetSuite BPO Partner
Programme

NetSuite equips BPOs with a single, flexible
solution to manage clients of any size, fromdeveloping businesses and startups to Global
2000 corporations.
Top-performing companies are increasingly
focusing on their core competencies insteadof getting slowed down by the rigours ofmaintaining finance, inventory/fulfilment,
ecommerce and human resources (HR)operations, turning to business process
outsourcers (BPOs).

BPO Programme Highlights• Award-winning cloud financial management.
• Robust training, enablement and supportfor partners.
• Functionality and pricing suitable for everythingfrom startups to enterprise clients.
• Support for outsourcing of finance, inventory,
project management, ecommerce andCRM processes.
• Real-time, on-demand visibility andcollaboration for BPOs and client users.
• Secure, reliable infrastructure.
• Robust international capabilities andlanguage support.

www.netsuite.co.uk

BPOs have to manage core operational processes
across hundreds or thousands of different clients.
To make this happen, they need a robust, scalable
and flexible technology solution that meets theneeds of the small startup all the way up to thebillion-dollar global enterprise—and all points inbetween. Beyond meeting the needs of clients,
BPO firms require a solution that meets theirneeds, which often means a very standardised,easy-to-implement solution for smaller clientsand a solution that offers deep configurationand customisation capabilities to meet therequirements of large clients.
Recognised by Gartner as the world’s fastestgrowing financial management software
vendor, NetSuite gives finance and accounting
outsourcing (FAO) providers a sophisticated andflexible platform that supports order-to-cash,
procure-to-pay and record-to-report processes.
Unlike some other solutions, NetSuite also has
functionality for inventory management, project
management, ecommerce and workflowsthat allow providers to provide services more
efficiently and at a lower cost.
In short, BPO partners get a single, flexible,
efficient solution for managing clients of all sizes
and across all industries.

Support Clients of Any Size
Operating in a competitive industry, BPO
providers need to be able to provide solutions
that can accommodate clients of any size. WithNetSuite, you can work with a pre-revenue
startup to a multi-billion dollar public company.
In fact, NetSuite BPO partners have already seen
clients develop from an idaea born in a garage
to a multi-billion dollar private company without
ever having to reimplement their ERP system.

© Oracle | Terms of Use and Privacy

Not only is this concept compelling to clients andtheir investors, but it also provides significant
competitive differentiation. It means that you cankeep clients for significantly longer than you canwith other platforms, and introduce additional
high value, high margin services as the clientmatures and has more sophisticated needs.

Handle Requirements From Accounting toWarehousing (and Everything in Between)
Most outsourcing providers start with a vision ofproviding outsourced accounting. Very quickly,
they realise that the accounting process is tightlyintertwined with the other client operations.
Providers are left with the stark choice of using
massively inefficient and error-prone manual
processes to get data into the accounting
system (or implementing multiple applications
from multiple vendors).
Integrating one or two solutions is relatively
straightforward regardless of the platform youchoose, but using multiple point solutions
from multiple providers quickly becomes amass of semi-integrated solutions to address
requirements across processes such as
inventory, project management, customer
relationship management (CRM), ecommerce,
expense reporting, procurement, workflows
and dozens of other functions. This seriously
degrades the provider’s efficiency in an industry
where efficiency equals profitability. That’s
because the provider has to manage and pay
licence fees to multiple vendors, train employees
and clients on multiple systems and keep all
the integrations working smoothly throughupgrades of all of them on an ongoing basis.

Page 2

NetSuite provides world class functionality inall aspects of a client’s operations, allowing theclient to easily enter data that flows into youroutsourced process.
Need the services-based client to enter timeagainst a project so you can bill the time on theirbehalf? It’s easy in NetSuite.
Need a client that sells gadgets to do an
inventory count so you can assist with an
adjustment? Just flip a switch when setting
up NetSuite and inventory is enabled at noadditional cost.
Have a nonprofit client that needs a website tosolicit donations and offer a mug or t-shirt inreturn? NetSuite offers beautiful, easy to set up
commerce sites that are a native extension ofthe platform.
NetSuite’s integration capabilities are second
to none and a large number of partners offer
pre-built integrations that are certified “Built For
NetSuite” via the SuiteApp Programme.
The benefits of being an Oracle NetSuite BPO
partner don’t end there, and also include:• Quick implementation times enabled bySuiteSuccess. An out-of-the-box, bestpractises-based templated configuration
allows BPOs to implement a polished, fullfeatured account for clients that operate in anyof a dozen industries. SuiteSuccess takes theaches and pains out of the implementation
process. Each client can be implemented
within a few days to a few weeks.
• No slowdowns necessary. NetSuite’s breadthof functionality lets BPOs adjust and mature
their business models quickly as they respondto market changes, overcome challenges andleverage new opportunities. There’s no need

© Oracle | Terms of Use and Privacy

to slow down to select, implement and train
on a new system every time a business modelchanges—it’s just full-speed ahead.
• Flexible workflows and multi-client bundles.
There’s no need to start again every time
you add a new client to the roster. Buildsophisticated workflows for internal or client
users to maximise efficiency and processcoordination. Point-and-click workflow
building avoids custom-coding required inother solutions. Bundle and deploy a single
configuration across multiple clients to speed
onboarding, manage versioning and enhanceflexibility to meet client requirements.
• Secure, world class infrastructure. NetSuiteleverages secure, enterprise-class infrastructure.
With multiple data centres and layers ofredundancy, failover capabilities, and highavailability, NetSuite averages more than 99.9%
uptime. Security provisions include 128-bit
encryption and PCI-DSS, EU-US Safe Harbor,
SSAE 16 Type II, and ISAE 3402
Type II certifications.
• Robust training, enablement and support
programme for partners. NetSuite offers all
BPO partners training for employees acrossyour organisation, from the team processing
transactions to controllers overseeing theprocess and CFOs looking for deep insights
into a client’s operations. In addition toproduct training, NetSuite helps partners toimplement in a very short period of time or tobuild a highly custom configurations for large,
sophisticated clients. NetSuite also provides
ongoing access to a NetSuite professional
services expert who will help BPO partners
with anything from how to handle a uniqueclient requirement to building your own
custom solution on the NetSuite platform.

Page 3• International capabilities. Commercial
clients are increasingly selling products andservices overseas and demand a solution that
supports that capability. Unfortunately, many
competitive solutions were designed 20-30
years ago—before the internet existed. Froma manufacturer with an office in China to an
ecommerce client selling into Europe, youmust be able to support your clients. NetSuite
offers robust international capabilities,
including support for 27 languages out-ofthe-box, multi-currency capabilities andlocalisations around the world.

Best In Class Service
Outsourcing helps businesses simplify andscale their back-office operations at a fractionof the cost of maintaining an in-house staff.
Organisations that entrust business processes
to a BPO expect seamless, top-calibre service—
not delays, problems and excuses.
NetSuite helps BPO Partners satisfy evenTo find out more, contact NetSuite on info@netsuite.com
United Kingdom | Phone: +44 (0)1628 774400 | www.netsuite.co.uk© Oracle | Terms of Use and Privacy

the most demanding clients with real-time,
on-demand visibility into financials and key
business metrics through a secure, easy-to-use
web interface accessible from any device.
With NetSuite, BPOs gain transformational
capabilities for greater cost-effectiveness andclient service. Just like NetSuite end customers,BPOs can reduce costs, improve efficiency,enhance visibility and improve time-to-value
with a single platform that scales. Isn’t it time
your company gained the flexibility to drive
innovation across every aspect of its businesswhile delivering bottomline benefits?