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Inside/contract Renewal Sales Rep
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About This Job
Company: Adobe
Location: Japan
Category: Other-General
Description
Summary
Responsible for renewing, up-selling and closing maintenance/ service/ license contracts for
assigned accounts.

Handle the entire renewals process for accounts; understand their requirements, guide themthrough the renewal cycle, negotiate and issue quotations, forecast renewal opportunities,
track purchase orders, and close renewals on time.
Utilize internal systems to accurately manage client renewal information, status, and reports
to accurately forecast contract renewals.

Perform other related activities to provide a more efficient renewal process, including
reporting renewal issues.
The Challenge
The Renewal Sales Specialist requires combining solution expertise, business strategy,
and top-tier service to maximize platform value and solution adoption within the customer
base.

The Renewal Sales Specialist will be responsible forsome of Adobe's most importantcustomers, focusing on renewals and upsell execution of very important deals, while
addressing customer issues and helping them take advantage of them.

The Renewal Sales Specialist will work closely with relevant internal departments including
Account Executives, Support Teams, Consultants, Customer Success Managers, andLegal to build awareness and influence for timely and successful renewals and expansion.

In addition, the Renewal Sales Specialistwill engage directly with customers to propose
the value proposition of Adobe's solutions, support business requirements, and overcome
objections to ensure the success of upcoming renewals.
Responsibilities
Manage a pipeline of Customer contracts coming up for renewals.

Build relationships with Customer to assist in the adoption and renewals process.
Develop deep expertise and understanding of Adobe's Digital Experience Subscription to drive
positive renewals.
Research customer contracts and purchasing history in Adobe's various systems to create
timely and accurate quotations for renewals within the portfolio.
Communicate with customers, sales, consultants, Customer Success Managerand support
to understand current customer usage and detect retention risks.
When retention risks are detected, collaborate with sales, Customer Success Manager,
Support team and management to propose recovery plans.
Manage quarterly budgets for assigned accounts, ensuring successful renewals, and actively
propose upsell opportunities.
What you need to succeed
Experience of Project Management
Minimum of 3 years’ experience working as sales or working in related positions (Customer
Success, Inside Sales, etc.) and involving in Sales process.

Excellent interpersonal skills and the ability to handle professional interactions
Ability to respond quickly to multiple ad hoc requests while meeting customer expectations
Japanese native level (communicating with customers)
Strong written and verbal communication skills; specific experience with remote teams
High-level English reading/writing skills
Strong adaptability and anti-pressure ability
Ability to work under strict procedures, timelines and complianceGood team player to collaborate with other specialization roles.

Strong problem-solving skills with high attention to detail.

Desirable Skills
English business level (able to understand internal global meeting.)
Excellent executive-level communication skills (oral, written, presentation) with the ability toexplain technical concepts
Familiarity with Adobe Experience Cloud technologies
Ability to use financial/quantitative data in decision making and recommendations
Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills
Ability to see the big picture and plan accordingly, yet detailed enough to handle the dayto day customer interactions---------------------------------------------------------------------------------------------------------------------Adobe for All Adobe strives to create an environment where our employees can do theirbest work and drive their career growth and development based on their personal goals.

From fair-pay practices to Employee Networks and programs designed to make everyone feelincluded, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in; Like what you have read and keen to jump in?

Think you might not have all the skills we are looking for?

Just take the plunge and apply – we know that by bringing together a diverse group ofpeople, we are so much better together.

We'd love to see where we can help drive Creativity.
fortogether.
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Generated on: 2024-09-24
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