April 2022

Orange Business Services

A global network-native, digital services company

We create positive impact for our customers’
businesses, for our employees, and forthe world.

Who is Orange Business Services?
Orange Business Services is the global enterprisedivision of the Orange Group. It supports businesses
around the world in their digital transformation, thanks
to its global presence and local approach. Throughthe dedication and expertise of its 28,500 employees,
Orange Business Services works all along the digital value chain to transform data into a trusted resource thatgives customers a positive business impact.
With the dual expertise as a global operator coupledwith the agility of an end-to-end integrator, Orange
Business Services is a global network-native, digital
services company. From connectivity, smart mobility
services and the cloud to artificial intelligence (AI), analytics and cybersecurity, Orange Business Services helps
businesses at every stage of their data management.

Orange Business Services leverages its reliability andperformance obligations as a carrier to accelerate thecompany’s development in IT services.
This transformation has been reflected in the company’sambitious acquisition policy in the areas of cloud, data
analytics and cybersecurity (Enovacom, Basefarm,Business & Decision, SecureLink and SecureData).
Business-to-business (B2B) activities have become,over the years, a driver for growth for the Orange
Group, which aims to continue its development ofintegration services. As part of the Orange Group
five-year strategic plan, Engage 2025, Orange Business
Services aims to earn more than half its revenue by 2023
through new connectivity services (SD-WAN, 5G) andIT services

Co-innovation at the heart of the Orange Business Services approach
Orange Business Services puts the customer and their business at the heart of its strategy. It
operates a 360° co-innovation ecosystem comprising Orange Group innovation teams and theirtechnological, industrial and commercial partners, along with a global start-up network. Using
its unique range of know-how, skills and technologies, Orange Business Services works inpartnership with its customers to develop solutions that closely align with the challenges of theirbusinesses and industries.

2021

Supporting businesses with trusted infrastructure anddigital services
New digital technologies have transformed the business environment. Today, enterprises are taking over the digital
revolution and turning the DataSphere upside down. By 2025 they will generate 60% of global data, comparedwith 40% in 2016.
Business needs to embrace the next technological waves for their future transformations. The Internet ofEnterprises is an ecosystem in which people, objects and processes are constantly connected. This new era will
require more connectivity and generate more data than ever before. Cloud solutions, artificial intelligence andcybersecurity are becoming the norm in a globalized, multi-stakeholder ecosystem, while the boundaries between
the network and IT gradually become blurred.
Companies must be able to rely on partners who, more than ever, understand their business. These partners willneed to support them throughout their entire digital value chain: from collection and transfer, to analysis and sharing.
Orange Business Services is evolving its core business by transforming its networks and focusing on four
growth areas, which are key stages in the data journey:

Smart Mobility
Services

Cloud

Cyberdefense

Digital and data

From a physical to a digital value chain

CollectTransportStore &process

Share &create

Analyze

Protect

Creatingpositiveimpact1

Leading the way toconnect and sharedata, from the core
network to customer
collaboration andrelationships

As a global network-native, digital services company, Orange
Business Services draws upon its core activity - connectivity and the Orange Group is constantly investing in its network
infrastructure. This will deliver improved mobile and fixed broadband
coverage across fiber and 5G networks. Furthermore, Orange istransforming and virtualizing networks with SDx to increase flexibility
and adapt to customer requirements. It is also developing
technologies for the Internet of Things (LoRaWAN™ and LTE-M);
increasing the coverage of its underwater cables;
and automating its network operations.
Use case
Major transformation of entire global infrastructure for RS Components,
includes digitilization of sales processes and moving contact center activities to the cloud.

With regards to 5G, Orange Business Services has initiated several
co-innovation partnerships to investigate and develop use cases
in 5G, particularly for the industrial sector. To help economic players
better understand the opportunities, value and utility of 5G, Orange
has opened nine 5G Labs in France and in other European countries
where the Group has a presence.
Use case
Schneider Electric runs 5G trials in a modern industrial environment
to build reliable, scalable and sustainable connectivity solutions for
future industrial needs.

Remote work and collaboration
Orange Business Services’ core business includes thecollaborative workspace, along with enriched interaction solutions,such as omnichannel contact centers. These services are now morecritical than ever for organizations that need their employees tobe able to exchange and share data remotely, or stay in constantcontact
Use case

Kone moves global contact
center to the cloud to simplify andoptimize operations, transformingcustomer service experience.

2Collecting data:
moving toward
smart mobility
services

Use case
Overnight, 44,000 Maersk
employees were able to safely
manage their data remotely.

Orange manages more than 21.1 million connected devices.
Connected objects, people and workplaces are at the very heart ofenterprises’ digital transformation. Orange Business Services wants
the potential of IoT to become reality and aspires to cover the entire
value chain of smart mobility services. At Orange Business Services
750 subject-matter experts are working on the design, development,and integration of smart and sustainable mobility solutions, people
and goods across the world.
Use cases include road safety management, improving factory
processes, and reducing the environmental impact. Orange
Business Services has identified three key areas for realizing thepotential of IoT and for developing intelligent mobility services.
These are: smart cities, industry 4.0 and connected cars/objects.
Use case
Equipping more than one
million vehicles in Europe withconnected IoT services.

Use case

SHV Energy improves customer
service with smart devices andIoT connectivity.

3

Storing andprocessing data:
the strategic choiceof multicloud

The cloud has become a facilitator for all functions – fromnetworking to cybersecurity, and from contact centers to IoT.
Because 90% of businesses have adopted a multicloud approach,Orange Business Services has chosen to be agnostic when it
comes to cloud technologies. This positions the company as anintegrator capable of coordinating and utilizing the various
component applications, including the most critical, end-to-end
in a multicloud environment, whether via public or private cloud.
Orange Business Services has implemented a comprehensive
alliance strategy with key industry players such as Microsoft Azure,
Amazon Web Services, Google and OVH. Nearly 3,500 customers
already put their trust in the multicloud expertise of Orange
Business Services, which selects for customers the most suitable
technologies, including VMware, OpenStack, Citrix, Nutanix, andSAP. This trend has also created new opportunities to offer cloud
migration and integration services for business apps.
Following the acquisition of Basefarm and its subsidiary The
Unbelievable Machine in 2018, Orange Business Services now has
more than 2,400 cloud experts. This has strengthened its central
position as a trusted player in Europe, particularly with respect todata compliance and security.
Orange is a founding member of Gaia-X, an ecosystem designed
to unite trusted cloud infrastructures and services in Europe.
As a step forward in establishing a «Cloud de Confiance», Orange
set up «Bleu» with Capgemini. Bleu aims to provide its customers
with an independent, trusted cloud platform with a broad catalog
of digital solutions and cutting-edge collaborative tools.
Bleu also joins the Gaia-X initiative.
Use case
Amcor consolidates corporate applications in hybrid cloud for
greater agility and application availability.

4

Making the most of
data: data analysis
and AI, drivers forinnovation

Ethically capturing the value of data has become a strategic issue
for business transformation, but how to use and analyze this data
presents a major challenge.
Global spending on artificial intelligence (AI) is forecast to double
over the next four years, growing from $50.1 billion in 2020 to morethan $110 billion in 2024. According to IDC, spending on AI systems
will accelerate over the next several years as organizations deploy
artificial intelligence as part of their digital transformation efforts andto remain competitive in the digital economy. The best-performing
organizations are those that find a good balance between artificial
and human intelligence in order to personalize and simplify thecustomer journey, adapt business processes, develop new services,and even improve their employees’ daily lives.
With this in mind, Orange Business Services will leverage its
expertise to help companies harness the power of data andanalytics to support innovation, productivity, and employees’
quality of life. Orange Business Services counts 3,900 AI, dataand digital experts (developers, coders, etc.) enhanced withexpertise from Business & Decision, a company acquired in 2018.
To meet the challenges of digitalization in the healthcare sector,
200 experts within Orange Healthcare and Enovacom (companyacquired in 2018) support more than 1,500 clients to improve patientcare and regional organization.
Use case
Responding to environmental challenges in the agriculture sector,
Agdatahub, Orange Business Services and SUEZ are combining theirtechnological and digital expertise to support the digital transformationof agricultural industries.

5Protecting acompany’s assets:
Orange Cyberdefense,
European leader incybersecurity

Cybersecurity is of paramount importance with companies
naming cyberattacks and the loss of critical information
infrastructure among the top ten risks that would have the greatest
impact on their business. Anticipating attacks is essential: newthreats are constantly appearing that are increasingly sophisticatedand targeted.
Orange Cyberdefense is the European leader in cybersecurity andthe only European player capable of providing local support to its
customers across all regions, with experts available around theclock in 19 countries.
With 2,500 employees worldwide and recognized by the cyberecosystem, Orange protects companies’ essential assets byproviding customized services including cyber threat intelligence(CERT), security auditing (ethical hacking), and surveillance(CyberSOC).
Orange Cyberdefense aims to exceed 1 billion euros in revenue inEurope by 2022.

Use case
AkzoNobel takes advantage of CyberSOC services offered by Orange
Cyberdefense.

6Integrating all
elements of thedigital chain

In the globalized, multi-stakeholder ecosystem called theInternet of Enterprises, companies must rely on partners. Thesolutions and services they offer must be compatible with the latest
technologies and coordinate with those from other suppliers. This iswhat Multisourcing Integration Services (MSI) delivers. It allows forthe integration and management of a customer’s communications
and IT services, even where these are supplied by multiple
providers in different locations. The average annual growth rate ofMSI services is around 10% through 2022, according to Gartner.
According to the same study, 50% of businesses will need an MSI
solution by 2022, compared with just 10% today.
Orange Business Services has extensive experience with MSI. It
already provides centralized coordination of various carriers andservice providers—including network administration, UCC, security,
mobile telephony, IoT, OT/IT convergence, etc.—for more than 60
major companies worldwide.
Use case

Deployment of an Intelligent Automated Network for the Mars group.

Responsible growth: the new strategic plan,
Engage 2025
Through its strategic plan, Engage 2025, the Orange Group is reinventing
itself. The company’s aim is to evolve its existing network carrier modelby accelerating in growth regions, placing data and AI at the heart of itsmodel, and working with employees to build the company of tomorrow.
Along with financial services and the Middle East and Africa (MEA)
region, the Group has identified B2B as a key growth area for the next
five years. In B2B, Orange Group aims to generate more than 50% ofrevenue from the fields of next-generation connectivity and IT services by2023.
Orange Business Services has built its strategy around three key focus
points for the sustainable growth of its customers.

 Grow:
Anticipate the need for companies to be hyper-connected and better capitalize on their data in a
multicloud environment while simultaneously ensuring end-to-end security.
 Accelerate: Draw on its carrier and orchestrator DNA in order to build a strong value-added range of services ina world where telecoms and IT converge.
 Transform: Master future technological developments in order to build a powerful, open and lasting service platform for centralizing and facilitating access to its applications and solutions.
Orange Business Services provides network virtualization, artificial intelligence, data, cloud computing, coding,cybersecurity, etc. in a sector where skills—and their development—are essential. This puts its current and future
employees at the heart of its 2025 goals. Orange Business Services is committed to the Group’s objective to present
itself as a digital, approachable and attractive employer.
Last, Orange Business Services intends to contribute to the Group’s commitment to the environment, reflected in its
ambitious goal to become carbon neutral by 2040.
Learn more about Engage 2025

Copyright © Orange Business Services 2021.
All rights reserved. Orange Business Services is a trading name of the Orange Group and is a trademark ofOrange Brand Services Limited. Product information, including specifications,is subject to change without prior notice.