Oklahoma
Mobility Management
Olivia Hook

Cristi Williams

Transportation Manager

Mobility Navigator

Oklahoma Department ofTransportation

South Western Oklahoma
Development Authority

Established in 2023,
Oklahoma currently has 6 mobility management programs- Goal to serve 100% of OK w/ no gaps inmobility management support- Currently at 58% coverage serving 45 outof 77 counties- 77% of counties in OK will be served bymobility management programs by theend of 2024

- Less confusion for individuals/agencies tofind mobility management- Statewide branding

We have been growing fast!!!

How we have been building our mobility network
We invest in relationships—because we cannot do anything without themTransportation Providers• 5307, 5311, Tribal, 5310, etc.

Community Service
Agencies & Non-Profits• They are not just attending our coordination meetings- we show up attheir offices, local committees, planning efforts and community
assessments as representatives in mobility. And we keep coming back to
the table to participate, support and collaborate solutions together.

State Agencies• State agencies meet with our statewide mobility contact to discuss highlevel transportation projects, opportunities to become involved, partner or
support transportation providers efforts (including rural areas).
• Our next step is starting CCAM discussions with state agencies matchingthem up with coordinated project efforts that match the CCAM grant opp.

Related Programs• 988 mental health transportation services• Communicate with mobility managers for less critical mobility needs• VA transportation• Same- veterans don’t just need medical transportation and there aresome needs the VA cannot meet- but mobility managers can help findthose solutions.
• Sooneride/NEMT brokerage• OK has a statewide brokerage model• Added MCO’s in 2024

And we work together a lot
The result, when you contact one of us, you’re getting support from all Oklahoma mobility managers.
Mobility managers communicate issues and address challenges as a team, so that no mobility manager is left in the dark
to handle challenges on their own.

Mobility Management Meetings

Other meetings•Weekly Mondays•Share updates and announcements•Weekly Wednesday Workshops•Training, open discussion, FAQ’s•Quarterly Roundtables•Training•Peer support & collaboration•ODOT 5310 & 5311 monthly grantmeetings•Regional coordination task force
meetings•RTPO/MPO meetings•Community meetings

We’re building up our knowledge
Rather than spending the next 1-2 years struggling to figure it all out, we have a structure.
TA center training• NCMM• National RTAP
• And many others

Core Oklahoma Knowledge• Technical onboarding with ODOT
• State-specific info that is critical to a successful mobility management program include:• OK Transit 101• Who are the transit agencies in OK and why do they operate the way they do• The big picture when it comes to mobility management in OK (what our role is as MM’s)• Types of transportation plans in OK and what that means for MM’s
• Foundations and funding resources in OK & beyond• State agencies and programs that work with transportation

Mentor Program• Mobility managers building up new mobility managers with best practices

Project management task lists• Ability to easily partner with another mobility manager on tasks• Performance reporting comes from these tasks lists• Collaboration and documentation all on one platform

Why are we working so hard?
Because Transportation is ComplicatedMobility managers can identify
the gaps in service that maps
don’t show
Mobility management is not just atransportation program. It's a
program that can eliminate thegaps between transportation andall other community services.

Highlights from the SW Region

Cristi Williams

Highlights- Lawton OKMOM event
ercy

fM
o
n
issio EventM
ma entalohaD
Okl REE
F

Collaboration = Success•

Very little participation at Shawnee lastyear•

Multiple groups sharing information about
Lawton event - had to turn people away at
11:00am on the final day.

Highlights- Sooneride NEMT
• SoonerRide/Modivcare/Ok Healthcare Authority
o Client/Health worker with frustrations navigating the automated system,
dropped rides and denied rides§ Mobility navigator shared the issue§ Contacts were made to bring Modivcare and Oklahoma Healthcare
authority to meetings
ActualFacebook
Post

Results:• Direct contact numbers to the Oklahoma Healthcare Authority
for those assisting clients• Quick reference flyer for clients with basic numbers to contact
and steps to navigate SoonerRide• Direct line to Modivcare for those assisting clients• Training for organizations on SoonerRide.
Positive Examples:• Rides denied by SoonerRide because of mileage restrictions
are now being covered• Healthcare and Transit Agencies sharing Mobility
Management information with clients

ActualFacebook
Post

Highlights- Veterans Assist

Mobility Navigator received a callfrom a case manager in
Lawton. Veteran spouse needed
not only the transportation, butalso an escort to travel withher. The cost, however, would be
more than the veteran spousecould afford.

The home care agency told themobility navigator about a veteranassist program. This program
would pay for services; however,
the application process would becompleted after the veteran
spouse's upcoming appointments.

Mobility navigator reached out tomultiple people within the militarycommunity
in Lawton. Organizations andindividuals came forward to pay
for her transportation or take her
to her upcoming appointments.

Client was overwhelmed by the
support and extremely grateful to
all that came forward within thecommunity to assist.

Highlights- Transportation Chat
A Community ForumThe Mobility Management Programsin Northwest and Southwest Oklahoma have begun talking withthe community about transportation needs, concerns andstrategies for improvement.
This chat is important because it brings the community together
to discuss and focus on transportation issues and solutions thatwork for everyone.
Thus, ensuring that the solutions are efficient and consider theneeds of citizens, businesses, organizations, and transit agencies.

And,
we're
Contact
Pagejust getting
startedOlivia Hook
Transportation Manager
Oklahoma DOT
ohook@odot.org
405-625-2229

Cristi Williams
Southwest Mobility Navigator
Southwestern Oklahoma Development
Association
cristi@swoda.org
580-562-5038

Thank you!!

Mobility
Management inWashington
State
Bill Baumann, Community Transportation Planner (WSDOT)
Bree Boyce, Senior Manager of Mobility Coalitions (Hopelink)
Laura Loe, Program Manager of Find a Ride (Hopelink)

Session
AgendaOverview of Mobility
Management in WA
State

Bill Baumann

Overview of Mobility
Management in KingCountyBree Boyce

Role of Marketing in
Mobility
Management

Laura Loe

Mobility management in thestate of Washington
Bill Baumann, Community Transportation Planner
March 21, 2024

Mobility management network• Informal group of mobility managers:
P Quarterly meetings
P Growing and building membership
P Fostering connections and relationships
P Sharing best practices and experiences
P Working together to develop solutions to complex
problems

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WSDOT funded projects
•
•
•
•
•
•
•
•

Community Action of Skagit County
Cowlitz-Wahkiakum Council of Governments
Homage Senior Services
Hopelink
Island Transit
Lewis County Transit
Link Transit
Mid-Columbia Economic Development District

•
•
•
•
•
•
•
•
•

People of People
Pierce County Human Services
Skagit Transit
Special Mobility Services
Tri-County Economic Development District
United Way of Pierce County
Whatcom Council of Governments
Whatcom Transit Authority
Workforce Snohomish

5Project highlight•

Gorge Regional Transit
Network – Mid-Columbia
Economic Development District(MCEDD):P Led by Kathy Fitzpatrick,
Mobility Manager
P Two-part project; includes
travel training and regional
planning
P https://gorgetranslink.com/
gorge-transit-strategy/

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Mobility Management in King County, WA
Bree Boyce, Senior Manager of Mobility Coalitions

Hopelink Mobility Management (MM): Overview• Housed within a non-profit
agency (Hopelink)• Primarily serving King County
in Washington state• Some of our programs also
serve Snohomish and Pierce
Counties w/o duplicating• MM team of 14!

Hopelink MM: Funding• Primarily funded through the Federal Transit Administration’s Section
5310 funding (via WSDOT’s Consolidated Grant)• Often use smaller grants to fund specific projects & initiatives:– National Rural Transit Assistance Program (RTAP)– National Center for Mobility Management’s Issue-Focused Meetings & Ready-toLaunch Grants– Contracts with local cities & transit agencies (Ex. Transportation Demand
Management programs)– Graduate School cohorts– And more!

Hopelink MM: Our Role
EducateAdvocate

Coordinate

Vision: A coordinated transportation network thatallows all people to move freely around King County
and the Puget Sound region.

Transportation
Providers

RTPO

Mobility
Managers &Experts

Riders/Advocates

Municipalities

Community
Partnerships

Human
Service
Providers
WSDOT

Hopelink MM: Programs
Mobility
Education &Outreach

Mobility
Coalitions

VolunteerTransportation

Mobility
Education&
Outreach
Program
Overview

Tabling Events

Transportation
DemandManagement
Contracts

Travel Ambassador
Training

Mobility Education &OutreachFind a Ride
WebsitePublic Transit
Orientations

Community
Transportation
Navigators

Transportation
Resources Line

Hopelink MM: Volunteer Transportation• Manage a volunteer driverprogram (Community Van) in
partnership with King County
Metro• Volunteer recruitment & training,marketing & outreach, trip
coordination, vehicle
maintenance, etc.

Hopelink MM: Coalition Overview• 7 different cross-sector Mobility Coalitions that bring people
together to improve mobility for all.
– Different geographies and scopes• Research & data collection, needs assessments, advocacy,
information & resource sharing, etc.
• Example:– Rides & Smiles pilot through NCMM’s Ready-to-Launch grants– Cross-County Transportation Project with University of Washington

Hopelink MM: Coalition Overview
Identify needs & gaps

Draft solutions

Cross-sector coalition
engagement

Finalize solution
collectively

Apply forfunding/resources

Human-Centered
DesignOngoing support &coalition engagement

Sustainable funding &program evaluation

Central Puget Sound’s Multimodal Trip Planner and Referral System
for King, Pierce and Snohomish Counties
One-Call/ One-Click system
Phase 1

Inclusive Planning: Then & Now•

Transit Planning 4 All Grant (2018-2020)•

Evaluated “how do older adults, people with disabilities, andcaregivers find and secure transportation?”

Learn more at https://www.kcmobility.org/kcmc-inclusive-planning-grantFind a Ride’s Governance

Mobility for All
Hopelink

King County Mobility
Coalition

Advisory
Committee

Technical
Advisors

Ad HocCommunity

User Testing & Community Marketing• In 2023 we completed a user
testing report and began
recruiting for community testers.
• We received a grant from NADTC
for their Every Ride Counts
campaign support and completed
a Marketing Report.
• We completed a four-monthcommunity testing period withover 100 people signing up foraccess to our website.

Find a Ride
Our trip planner is be part of ourexisting Find a Ride service
discovery website.
https://www.findaride.org/

Transportation Services+ many more services!!__Every Ride Counts (Find a Ride & NADTC)

October & November 2023
The Every Ride Counts Campaign included:• A Full Social Media Kit• Graphics to Share• Posters to Put Up• Fliers to Bring To Events• Infographics to Engage• Magnets to DistributeCommunity Engagement• Our Community Engagement
Launched in October 2023
• We have already engaged with
Spanish and English speaking
community members in Kirkland• We visited a local farmer’s market in
Redmond.
• We sent out a Partnership Marketing
kit, including newsletter blurbs andsample social media• And there’s more to come!

Images from the ERC campaign

White Cane Day 2023

Thanks to our funding partners!
We received Phase 1
funding through 2027
from WSDOT.
We applied for Phase 2
funding through the FTA
ICAM grant in February2024.

Thanks to our project vendors!

For more information:
Laura Loe
Program Manager, Find a Ride
lloe@hopelink.org(425) 941-6791
Staci Sahoo
Director, Mobility Managementssahoo@hopelink.org(425) 943-6769

Questions?
Bill Baumann, Community Transportation Planner (WSDOT)
Bree Boyce, Senior Manager of Mobility Coalitions (Hopelink)
Laura Loe, Program Manager of Find a Ride (Hopelink)Iowa Mobility Management
Emma Simmons
Transit Planner

March 21, 2024

AgendaMap
Funding
Re g i o n a l P ro g ra m s
C o m m u n i t y Pa r t n e rs h i p s
T h e Ro l e o f M o b i l i t y M a n a ge m e nt
i n I o wa

Iowa Mobility Management2Iowa Mobility Management

3Funding for Mobility Management• 2021 NCMM Challenge Grant Award – Johnson County• Focus Question: How can we improve access to affordable transportation forresidents of Johnson County, IA who are experiencing barriers as they seek
economic opportunities, including employment, education, and childcare?
• 2023 NCMM Challenge Grant Award – Waterloo Area
• The mission of the Waterloo team centers on offering disadvantaged youth
safe, secure, dependable, and sustainable access to programs that foster
meaningful relationships, nurture positive physical and mental healthdevelopment, and offer transformative engagement in various activities andessential resources.
• U.S. DOT Grant ITS4US - Heart of Iowa Regional Transit Agency (HIRTA)• The project aims to enhance convenience, availability, and reliability ofhealthcare transportation, improving healthcare access for the one-third of
Dallas County residents who fall in at least one underserved group.

Iowa Mobility Management

4Johnson County – Ride the Bus Training• Mobility Coordinator – Kelly Schneider• Johnson County’s single point contact for transportation referrals, educationand community outreach• 2021 NCMM Challenge Grant Award• Focus Question: How can we improve access to affordable transportation forresidents of Johnson County, IA who are experiencing barriers as they seek
economic opportunities, including employment, education, and childcare?
Ride the Bus Training• A virtual training available on Johnson County’s website

Iowa Mobility Management52023 NCMM Mobility Design Challenge Grant• Iowa Northland Regional Council of Governments (INRCOG)
Waterloo’s Mission and Goals of the Grant• The mission of the Waterloo team centers on offering disadvantaged youth
safe, secure, dependable, and sustainable access to programs that foster
meaningful relationships, nurture positive physical and mental healthdevelopment, and offer transformative engagement in various activities
and essential resources.
• The impetus of the application is to develop and ultimately implement asolution that will address barriers to transportation experienced by
disadvantaged youth in the Waterloo metropolitan area. At the core of thisgrant program lies the mission to provide a service that will advance thepersonal well-being of metropolitan youth and create more favorable
conditions regarding social determinants to health and quality-of-life.

Iowa Mobility Management

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DART – How-to-Ride Monthly
Training• Mobility Coordinator – Catlin Curry

How-to-Ride Training• DART staff provides small group training to help
individuals learn to ride the bus in Greater Des
Moines. Training will demonstrate how to plan atrip, read maps and schedules, recognize bus
stops, pay fares, practice rider safety and more.
How to Ride Training sessions are free and open
to the public. No reservations are necessary.
• All trainings will be held in the Multimodal
Room, on the second floor of DART Central
Station (620 Cherry Street, Des Moines).

Iowa Mobility Management2024 Trainings
February 12,
2024

10 - 11 a.m.

March 11, 2024

3 - 4 p.m.

April 10, 2024

12 - 1 p.m.

May 9, 2024

10 - 11 a.m.

June 10, 2024

3 - 4 p.m.

July 11, 2024

12 - 1 p.m.

August 13, 2024

10 - 11 a.m.

September 11,
2024

3 - 4 p.m.

October 14, 2024

12 - 1 p.m.

November 12,
2024

10 - 11 a.m.

December 11,
2024

3 - 4 p.m.

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HIRTA – Flex Connect• Outreach Coordinator – Danny Schnathorst• Danny handles all outreach needs, designs materials, social media & thiswebsiteFlex Connect• Vision of Flex Connect• Our vision is to provide a service where all customers can have quick andeasy options to pay fares, board buses, and arrive safely and comfortably attheir destination. We strive for a future where transit agency borders andservice boundaries blur; where interconnected transit options become
apparent and easy for users and where we operate with culturalcompetence. This is just one step in the right direction to make that happen.
• A checkpoint-style transit service available in the city of Perry that allows
people to catch a bus at several designated areas to enhance access tohealthcare, employment, shopping, education and community services,such as the food pantry or financial assistance.

Iowa Mobility Management

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HIRTA – Flex Connect
Flex Connect Stops/Schedule (M-F)
1. Trinity Lutheran Church - 8:00, 9:00, 10:00, 11:00, 12:00, 1:00, 2:00,
3:00, 4:00
2. Dallas County Hospital - 8:10, 9:10, 10:10, 11:10, 12:10, 1:10, 2:10, 3:10,
4:10
3. Hy-Vee - 8:20, 9:20, 10:20, 11:20, 12:20, 1:20, 2:20, 3:20, 4:20
4. El Rey Market - 8:30, 9:30, 10:30, 11:30, 12:30, 1:30, 2:30, 3:30, 4:30
5. Perry Public Library - 8:35, 9:35, 10:35, 11:35, 12:35, 1:35, 2:35, 3:35,
4:35
6. Northgate Estates - 8:45, 9:45, 10:45, 11:45, 12:45, 1:45, 2:45, 3:45, 4:45

Iowa Mobility Management

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HIRTA – Health Connector• The U.S. Department of Transportation launched
the ITS4US Program in 2021 to support seamlesstravel for all users across all modes, regardless oflocation, income, or disability.
• The Health Connector solution intends todemonstrate an innovative concept that willaddress various bottlenecks associated withhealthcare transportation access for HIRTA
communities, focusing on mostly rural Dallas
County, Iowa.
• It aims to enhance convenience, availability, andreliability of healthcare transportation,
improving healthcare access for the one-third of
Dallas County residents who fall in at least one
underserved group.
Iowa Mobility Management

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HIRTA – Health Connector
3 Phase Project• Phase 1: The first phase is to spur Complete Trip deployments nationwide,
identify needs and challenges by populations, develop and deploy mobility
solutions that meet needs, measure impact of integrated deployments,
and identify replicable solutions and share lessons learned.
• Phase 2 (current phase): Over this 24 month period, the HIRTA Public
Transit team and partners will work to design, test and deploy a Complete
Trip Solution. Evaluations on the framework and planning will becompleted.
• Phase 3: A minimum of 18 months will be spent to demonstrate multiple
large-scale deployments. The team will share data and lessons learned.
The overall goal is to sustain operations for a minimum period of five years
after the program is completed with no additional funds focused on rural
areas.

Iowa Mobility Management

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HIRTA – Health Connector
Project Video

Iowa Mobility Management

12Statewide GTFS Feed
• General Transit Feed Specification (GTFS)
Iowa GTFS• National Transit Database (NTD) now requires all systems that operate
fixed routes must have GTFS
• The Iowa DOT contracts with Optibus to provide GTFS software for Iowa
agencies that have fixed routes• iowa-gtfs.com

Iowa Mobility Management

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Iowa Rideshare Update• Contracting with DART to utilize HBSS-Qryde for the State’s ride matching
websiteGoals for the New Site
• Similar functions to the previous site
• More user friendly for the public and administrative users• Same domain name – iowarideshare.org

Iowa Mobility Management

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The Role of Mobility Management in Iowa
• As you can see, the role of mobility management in Iowa varies fromregion to region, city to city, but the overarching goal is to provide Iowans
with transportation options that help them efficiently and effectively getfrom point A to point Z.

Iowa Mobility Management

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Questions?
EMMA SIMMONS
515-233-7877
emma.simmons@iowadot.gov
iowadot.gov/transit

Iowa Mobility Management

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Mobility
Management
City of Wichita Transportation
March 21, 20241

Department Overview
•
•
•
•
•
•
•
•

Population of nearly 400,000
City of Wichita Department
Largest Transit Provider in the state of Kansas
120 employees including drivers, mechanics,
and admin.
11 battery electric buses; 8 battery electric vansCore services: Fixed Route, Paratransit, Q-Line,Multimodal
20 routes
Nearly 1.2 million rides in 2023

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Mobility Management Tips
• Social Service Provider• Know community resources andunderstand gaps
• Attend local and regional meetings• Looks for ways to say YES• Pilot Programs• Listen to RIDERS• Travel Training
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Community Engagement• Resource Fairs• Pop-up Events• Bus Rides/Transit Center Visits• Community Meetings4Ridership Programs
•
•
•
•
•
•

Veteran Ride Free
Wichita State University
Wichita Public Schools
International Rescue Committee
Substance Abuse Center of Kansas
Child Start

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Association of Travel Instruction

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Association of Travel Instruction
July 30-August 1, 2024
Annual ConferenceCharlotte, NC
Become a member by visiting
www.travelinstruction.org

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Contact Info
Raven Alexander316-352-4868
ralexander@wichita.gov
Raven.alexander@travelinstruction.org

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