AUDIONOTE (PTY) LTD

PRIVACY POLICYTABLE OF CONTENTS
1. Introduction ............................................................................................................................................ 3
2. Objective ................................................................................................................................................. 3
3. Information we collect .........................................................................................................................3-4
4. Processing of personal Information ...................................................................................................... 4
5. Information Security ............................................................................................................................... 4
6. Disclosure of Information ...................................................................................................................4-5
7. Transfer of Personal Information .......................................................................................................... 5
8. Retention of Personal Information ........................................................................................................ 5
9. Cookies ................................................................................................................................................... 5
10. Direct Marketing ................................................................................................................................... 5
11. Client’s Rights ...................................................................................................................................... 5
11.1 Access to Information ........................................................................................................................ 5
11.2 Correction of your Information ........................................................................................................... 5
11.3 Right to object ……………………………..………………………………………………..…………………6
11.4 Right to complain ..………………………………………………………………………..……………….….612. How to contact us ................................................................................................................................ .6

1. INTRODUCTION
Audionote respects the right to privacy and confidentiality of our potential and existing clients’ personalinformation.
The Protection of Personal Information Act describes personal information as information relating to anidentifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. This
includes data such as names, contact details and identity numbers.
This Policy explains how we obtain, use, and disclose our clients’ personal information, in accordancewith the requirements of the Protection of Personal Information Act (“POPIA”) and the Electronic
Communications and Transaction Act (“ECTA”).
At Audionote, we are committed to protecting our clients’ privacy and to ensure that their personal
information is collected and used properly, lawfully, and transparently.
Audionote reserves the right to amend this Privacy Policy or add provisions to it at any time by publishing
an updated version on our website.
2. OBJECTIVE
The objective of this Policy is to ensure compliance with the Protection of Personal Information Act andthe Electronic Communications and Transaction Act by:• Setting out our strategy to uphold the rights to privacy and confidentiality of our clients’ personalinformation.
• Notifying data subjects how we will handle personal information that we obtain.
3. INFORMATION WE COLLECT
Audionote collects personal information in various instances, including when:
••
•
•
•
•

Data subjects contact Audionote or request information or services;
Audionote provides services to data subjects;
Persons apply for employment at Audionote;
Persons use Audionote website or engage with Audionote through social media;
Audionote may collect the information directly from a data subject or from third parties (suchas regulators, government authorities and registries), orPersonal and proprietary client information is submitted for business purposes.

The interaction with Audionote on the Audionote’s website will result in the collection of information
regarding the person’s activities on the website. Similarly, when anyone engages with the Company via
any one of Audionote’s media platforms. This information includes, but is not limited to, the person’s name,contact details and information regarding the matter with which they need assistance.
In the course of engaging with clients, Audionote will naturally be exposed to and collect personal andproprietary information which includes the data subject’s name, ID/Passport number, addresses, contact
details, and financial information as well as other necessary information.

As part of its recruitment processes, Audionote collects information from graduates and employment
applicants. This information includes educational information as well as employment history. By inquiring
regarding employment opportunities at Audionote or applying for employment, applicants are deemed toprovide their consent to Audionote’s processing of their personal information for recruitment purposes,
which may include screening as well as background and reference checks.
4. PROCESSING OF PERSONAL INFORMATION
Audionote may process personal information:••••

to provide services to clients;
to comply with legal or regulatory obligations;if a data subject has provided their consent, or
if the processing is allowed by law.

The purposes for which Audionote processes personal information include, but are not limited to:
••
•
•
•
•

marketing and promotion of Audionote services;
providing and improving services to clients;
improving users’ experience when using the Audionote website;enabling Audionote’s internal operations;
supplier onboarding, or,client credit applications and information.

5. INFORMATION SECURITY
We are legally obliged to provide adequate protection for the personal information we hold and to stop
unauthorised access and use of personal information. We will, on an on-going basis, continue to review
our security controls and related processes to ensure that our client’s personal information remains
secure.
Our security procedures cover:
••
•
•
•
•
•
•
•

Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information, and;Investigating and reacting to security incidents.

6. DISCLOSURE OF INFORMATION
We may disclose your information:• where we have a duty or a right to disclose in terms of law, industry codes or a Court Order; or,•

where we believe it is necessary to protect our rights.

The third parties to whom we disclose personal information include, but are not limited to:• third party service providers to Audionote or its clients;• government authorities and registries, organs of state, regulators, courts, tribunals, and law
enforcement agencies.
7. TRANSFER OF PERSONAL INFORMATION
Personal information collected by Audionote may be transferred to persons in other countries. Thosecountries’ laws might not protect personal information in the same way or at the same level as the law inthe data subject’s country. However, Audionote will take reasonable steps to ensure that recipients inother countries have appropriate privacy measures in place.
8. RETENTION OF PERSONAL INFORMATION
Audionote retains personal information for as long as may be reasonably necessary in accordance withapplicable law.
9. COOKIES
Audionote’s website makes use of cookies.
A website visitor may disable or decline cookies. However, if the visitor does so, their user experience on
the site may be diminished.
10. DIRECT MARKETING
Audionote may send marketing and promotional communications and material to persons. Recipients
may opt-out from receiving such communications by contacting Audionote at the details provided below.
11. CLIENT’S RIGHTS
11.1

ACCESS TO INFORMATION

You have the right to request a copy of the personal information we hold about you. To do this, simply
contact us at the numbers/address as provided on our website and specify what information yourequire. We will need a copy of your ID/Passport document to confirm your identity before providing
details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
11.2

CORRECTION OF YOUR INFORMATION

You have the right to ask us to update, correct or delete your personal information. We will require acopy of your ID/Passport document to confirm your identity before making changes to personal
information we may hold about you. We would appreciate it if you would keep your personal
information accurate.

11.3

RIGHT TO OBJECT

In terms of Section 11(3) of the Protection of Personal Information Act you have the right to object toour processing of your personal information.
You may object by sending a request in writing to info@ageragroup.co.za.
11.4

RIGHT TO COMPLAIN

You have the right to lodge a complaint with the Information Regulator should you feel that yourpersonal data was not handled in a responsible manner.
The complaint can be sent to the Information Regulator at:
JD House,
27 Stiemens Street,Braamfontein,
Johannesburg,
2001

P.O Box 31533,
Braamfontein,
Johannesburg,
2017

Orcomplaints.IR@justice.gov.za
12. HOW TO CONTACT US
If you have any queries about this Policy, need further information about our privacy practices, wish towithdraw consent, exercise preferences or access/correct your personal information, please contact us
at the numbers/addresses listed on our website.

_____________________
MR. B M SILBERMANNDIRECTOR