Lenovo
Device Intelligence

PREVENT COMMON PC
HEALTH & PERFORMANCEISSUES. BEFORE THEY
BECOME ISSUES.
Using predictive, AI-enabled technology, Lenovo
Device Intelligence gives IT teams the tools topredict, diagnose, and prevent common PC healthand performance problems, at scale, improving
employee uptime and productivity.

It’s not easy for IT to stay
on top of the health andmaintenance of all PCs,
especially when managing
large asset fleets and adapting
to new digital workstreams.
With enough devices deployed,common PC failures – even whenoccurring rarely – become adrag on employee productivity,uptime, and IT resources.

INTRODUCING LENOVO DEVICE INTELLIGENCE
Lenovo Device Intelligence is a cloud-based, AI-driven SaaS solution using advanced predictiveanalytics and proactive device insights to monitor your fleet’s performance.

Predict & Prevent Failures

Get Helpful, Proactive Insights

Swiftly Resolve Issues

Lenovo Device Intelligenceidentifies critical issues
across the fleet: hardware
functionality, potential failures(the dreaded Blue Screen ofDeath), and issues causing
performance degradation. Thesystem flags current problems,failures that have alreadyoccurred, and issues likely toresult in future problems.

Through the Lenovo Device
Intelligence dashboard, IT canaccess fleet-wide and granularinsights into device failures,apps affecting performance,
Windows Device Manager
errors, battery levels, storage,
and more. Lenovo Device
Intelligence even provides
fleet-wide and device-level PC
health scores.

Whenever Lenovo Device
Intelligence detects a potential
area of concern, the system
alerts IT with insights andrecommendations to help
keep fleets running at peak
performance. The tool iscompatible with commercial
PCs running Windows 10 withIntel or AMD processors (notonly Lenovo machines).

Leverage Self-Learning
Technology

Ensure Sensitive Business
Data Stays SecureImprove Your Organization’s
Tech Experience

Lenovo Device Intelligenceleverages PC health datafrom a base of millions ofLenovo devices. The tool
uses machine learning tobecome more adept at
predicting issues basedon your company’s specificusage patterns.

Lenovo Device Intelligence
operates within a multi-layered
security technology stack,keeping your company’s
PC health data private andinaccessible to anyone but
authorized users.

By helping IT proactively
address PC health andperformance, end-user
downtime is reduced andproductivity increases. At thesame time, you can expect
fewer helpdesk calls and lesstime spent diagnosing issues.

LENOVO DEVICEINTELLIGENCE: A DIGITAL
EXPERIENCE MONITORING
SOLUTION
Improving employees’ experience is a
strategic part of digital transformation.
Digital Experience Monitoring (DEM)
solutions bring IT teams visibility into
their device fleets, allowing companies
to analyze and quantify traditionallysubjective parts of end-user computingand address questions like:• Why is a user experiencing
a slow computer?
• What’s driving systemic or
isolated issues across fleets?
• Has the latest OS patch
impacted performance?
• Is the end-user experience
where it should be for all
our employees?
With the right DEM tool—particularly
one harnessing AI and machinelearning—an IT department cananswer these questions to optimize
their helpdesk costs while increasing
employee productivity and satisfaction.

LENOVO DEVICEINTELLIGENCE DASHBOARD
When using Lenovo Device Intelligence,
IT administrators have access to a secure
dashboard providing key metrics and deep
insights into device status, performance,and history, including:• PC health scores for fleets andindividual devices• Proactive alerts of potential problems• Recommended remediations• Top crash types and crash frequency
by device type• Apps affecting system performance• Storage capacity usage• Battery warranty• Windows Device Manager errors• …and more

93%
77%
of IT staff timeis dedicated tomaintenanceand support2of IT leaders say investingin IT automation getsteams focused on morestrategic tasks1

Lenovo Device
Intelligencein action:85%
accuracy rate forpredicting the mostcommon Blue Screensof Death prior
to failure3

Talk to your Lenovo representative to see how
Lenovo Device Intelligence can ease PC health maintenancetasks and improve employee productivity.
www.lenovo.com/device-intelligence

1. LogicMonitor 2. Techaisle/Lenovo 3. Demonstrated under laboratory conditions when testing for the networking/telecom industry’s most common causes of BSOD
WWServices-LDI_fly-IT-092120F-RL/PT
Lenovo Device Intelligence is available on all Windows 10-enabled Lenovo Think machines running on Intel or AMD processors.
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