< Terms and Conditions for Sunny Maid Service Express Plan (Business to Accept Foreigners Conducting Housekeeping Services) >These Terms and Conditions (hereinafter referred to as “these Terms”) apply to the “Sunny Maid Service Express Plan” (hereinafter referred to as“the Service”) to be supplied by NICHIIGAKKAN CO., LTD. (hereinafter referred to as “the Company”) in accordance with the System toAccept Foreigners Conducting Housekeeping Services in National Strategic Special Zones.
Article 1 Definitions
In these Terms, the meaning of the terms listed in the following items shall be as prescribed respectively in those items.
1) Applicant: a person who has applied to receive the Service (an Applicant as referred to in the “Service Application Form for Sunny MaidService”)
2) User:a person who receives the Service (a User as referred to in the “Service Application Form for Sunny Maid Service”)
3) Customer: a collective term for Applicants and Users
4) Branch:a branch of the Company responsible for serving a Customer
5) Manager:
an employee of the Company who manages the provision of the Service
6) Service Staff: Filipino staff members who provide the ServiceArticle 2 Service agreement
1) The contents of these Terms shall apply to the individual agreement regarding the Service to be concluded between the Customer and theCompany (hereinafter referred to as “the Service Agreement”); provided, however, that if any special agreement other than these Terms is
made in the Service Agreement entered into with the Customer, such special agreement shall prevail.
2) The Company shall presume that the Customer understands and accepts the contents of these Terms when he or she files an application for
the Service over the phone.
Article 3 Service contents/Methods of provision
1) The contents of the Service to be undertaken or supported by the Company shall be selected by the Customer from such items stipulated in
the Order for Enforcement of the National Strategic Special Zones Act as housekeeping services to be conducted in the zones in which thehousekeeping support activities are permitted in the zoning plan under the National Strategic Special Zones Act (hereinafter referred to as“the Service Zones”), which are:
(1) Laundry(2) Cleaning(3) Other than the items listed in (1) and (2), necessary chores required to carry out daily lives in homes, such as packing, preparation of beds
and tending the garden.
2) The Service shall be provided by two Service Staff working as a pair. (Please contact the Company if you require three or more ServiceStaff.)
3) Service Staff have sufficient ability to communicate in languages other than Japanese (English, etc.).
4) Providing the Service at an unoccupied house is not accepted. The Customer is required to stay at home during services.
Article 4 Services that may not be rendered
The Company shall not undertake the following services.
1) Service provided outside the Service Zones
2) Riding together in or driving a vehicle owned by the Customer
3) Service provided by using bicycles
4) Conclusion of an individual or personal agreement made with Service Staff
5) Activities related to a specific religion or politics
6) Services at a high place or other dangerous location
7) Acts related to medical care8) Acts which are determined to be nursing activities by the Company
9) Cleaning work which is determined to be specialized house cleaning by the Company
10) Cash deposit, withdrawal, remittance, or transfer at a financial institution, etc., or keeping of cash cards or bankbooks on behalf of theCustomer
11) Assistance for business (such as farm work or customer services at private shops)
12) Handling of a large amount of cash or valuables, including keeping of payment cards such as credit cards, pre-paid cards or the like13) Taking care of pets
14) Baby-sitting work for pre-school children (under elementary school age)15) Others which are determined to be unacceptable by the Company
Article 5 Usage fee
In consideration of the Service, the Customer shall pay the usage fee to the Company calculated based on the <Fee schedule> separately set
forth by the Company.
Article 6 Other expenses
1) The cost of the revenue stamp to be affixed to the copy of the Service Application Form for Sunny Maid Service to be retained by theCustomer shall be borne by the Customer.
2) In regard to the items such as cleaning tools and supplies, electricity, water and gas which are necessary to provide the Service, thoseavailable at the Customer's home shall be used, and the costs therefor shall be borne by the Customer.
Article 7 Rescheduling or cancelation of the Service and the fee therefor
1) The Company shall not accept rescheduling of the Service to any other date. The change of the time of the Service within the same day may
be accepted only if it is possible to arrange for Service Staff to work; however, please understand that the Company may not respond to suchrequests.
2) If the Service is canceled by the Customer, such Customer will be charged the full service amount as a cancelation fee.
Article 8 Points to acknowledge when using the Service
1) In using the Service, the Customer needs to acknowledge the following matters.
(1) In order to enhance service quality and avoid an accident or trouble, a Branch may ask for the details about the Customer’s request.
(2) Work may be carried out while keeping windows, the front door or the like open during work such as cleaning, etc.
(3) Tips and gratuity, etc. to Service Staff are not accepted.
(4) With regard to activities or items which are prohibited due to the Customer’s lifestyle, health condition (allergy, etc.), religious reasons,etc., or which require extra care, please notify the Company in advance.
2) Service contents(1) Images displayed in advertisement materials for the Service are only for illustrative purposes and may differ from actual items.
(2) The Service will be carried out in accordance with the contents and estimated time of the Service approved by the Customer when anapplication for the Service is made.
(3) The Company shall not accept any change of the items or contents of the Service (including extension of the Service) on the date of theService.

(4) If any discrepancy between the conditions estimated before providing the Service and the actual conditions is found, the Company may
request the Customer to change the agreed upon contents of the Service after mutual consultation.
3) Matters concerning valuables, etc.
(1) The Customer’s cash money, securities, cash vouchers, bankbooks, cash cards, precious metals, high-value items, certified stamps,
documents that may be used as identity certificates, and other valuables shall be strictly managed by the Customer by, for example,
keeping them in a storage compartment that can be locked by the Customer or, for those which may not be kept in such manner, bymoving them to a place where Service Staff may not enter, or if it is difficult to move them, by taking measures to avoid access by
Service Staff. In the event of a problem such as loss or damage due to the Customer’s failure to keep, store or manage valuables in theabove manner, the Company shall not be responsible therefor.
(2) Depending on the conditions of the place of Service, the Customer may be requested to move items. The Customer is required to movevaluables and fragile items located in the place of Service in advance to a place where Service Staff may not enter. If it is difficult to move
them, the Customer needs to take measures to avoid access by Service Staff. If there are any items for which extra care is required whenhandling or which are already broken, the Customer must notify the Branch thereof in advance.
(3) The Company shall not keep valuable items by any means. In addition, the Company shall never ask about the place where valuable items
are kept.
Article 9 Records of the Service provision
The Company shall record the contents on the “Service Provision Report” after the Service is provided and deliver a copy of it to the Customer
each time.
Article 10 Term of the Service Agreement
A Service Agreement shall be concluded for each Service.
Article 11 Payment of usage fee
For the Service, payments shall be made by credit card or cash. The usage fee shall be invoiced to the Customer when the application for theService is made.
Article 12 Amendments
1) The Company shall be entitled to change the conditions of fees of any kind (including the service fee, transportation, cancelation fee andother charges related to the Service) and any other clauses of these Terms or the Service Agreement due to amendment to or abolition ofapplicable laws, changes in economic environment or increase or decrease of taxes and dues (including consumption tax) and, if theCustomer receives the Service provision without objecting thereto after given notice or announcement thereof by the Company, theCompany shall deem that the Customer has approved the changed contents.
2) The Customer is required to notify the Branch promptly when the Customer changes address or when any other change occurs regarding
matters which relate to the contents of these Terms or the Service Agreement.
Article 13 Complaint notice and inquiry
The Customer may notify the Company of a complaint or make an inquiry whenever the Customer has a complaint or dispute about the Service.
<Complaint and consultation contact: Customer Center (0120-32-2017) 【Available only in Japanese】 or the Branch>
Article 14 Protection of confidential information or personal information
1) The Company shall abide by confidentiality obligations regarding secrets and personal information of the Customer and the Customer'sfamily, etc. which have been acquired in the course of operation and shall handle personal information properly. In addition, suchconfidentiality obligation shall subsist during employment as well as even after retirement, and the Company shall take necessary measures
so that Service Staff abide by such confidentiality obligations.
2) The Company may acquire and handle personal information of the Customer and the Customer's family, etc. within the necessary scope. Theacquired information shall be used for the following purposes.
<Usage purpose of personal information>(1) The provision of the Service(2) Invoicing of the usage fee to the Customer and the Customer's family, etc.
(3) Provision of information of the Company group and other useful information to the Customer and the Customer's family, etc.
(4) Contacting the Customer and conducting a customer satisfaction survey, etc.
(5) Use for statistical data to the extent that a specific individual person cannot be identified.
Article 15 Prohibited matters
The following acts and those acts similar thereto are prohibited during the Service. If any of the following acts are found when the Company
provides the Service, the Service may be suspended, and the event may be reported to the police depending on the situation.
1) Expressions or acts falling under discrimination based on race, ethnic group, religion or gender, or acts of sexual harassment, threat,intimidation, menace, etc. to a Manager or Service Staff.
2) Acts that infringe upon the human rights of a Manager or Service Staff such as damaging the lives, bodies, mental health or property of aManager or Service Staff.
3) Other statements or acts that may affect a Manager or Service Staff’s performance of the Service.
4) Acts requiring Service Staff to live in the residence of the Customer, etc.
5) Acts requiring Service Staff who provided the Service to work under the control of the Customer or the Customer’s family during the term ofthe Service Agreement or after the expiration thereof.
6) Other Acts which are contrary to these Terms.
Article 16 Cancelation right of the Customer
1) The Customer may immediately cancel the Service Agreement when it becomes difficult to continue the Service Agreement, such as if theCompany damages the lives, physical or mental health, or property, etc. of the Customer or the Customer’s family.
2) The Customer may immediately cancel the Service Agreement when an unlawful act or default in performing obligations without a due
reason occurs concerning provision of the Services to the Customer.
Article 17 Cancelation rights of the Company
1) The Company may immediately cancel the Service Agreement when it becomes difficult to continue the Service Agreement, such as if theCustomer or the Customer’s family breaches any of the clauses 1) to 6) of Article 15.
2) If it is found that the Customer or the Customer’s family has directly employed any Service Staff or has directly ordered services from
Service Staff without the approval of the Company, the Company may terminate the Service Agreement at its sole discretion.
3) When the Company determines that the provision of the Service cannot be continued because the trusting relationship between theCustomer/the Customer’s family and the Company was damaged and the recovery of such trust is difficult, the Company it may cancel theService Agreement.
4) The Company may cancel the Service Agreement by providing notice to the Customer, when the Customer does not use the Service for agiven period and the Customer does not contact the Branch.
5) The Company may cancel the Service Agreement in its judgment if there are any unavoidable circumstances and when a written notice inwhich a reason for canceling the agreement is written is delivered to the Customer.

6) The cancelation made in accordance with the five preceding clauses shall not prevent the Company from claiming damages in accordancewith Article 19, Clause 6 hereof.
Article 18 Delinquent charge
When the Customer fails to pay the usage fee for the Service, the Customer shall pay a delinquent charge at the rate of 14.6 percent per annum
for delayed amounts to the Company for the period from the day following the due date to the day when payment is made.
Article 19 Damage compensation
1) In providing the Service to the Customer, if the Company damages the lives and body or assets of the Customer or the Customer’s family, etc.
due to a reason attributable to the Company, the Company shall compensate the damage within a reasonable range. Provided, however, if
there is negligence on the part of the Customer or the Customer’s family, the Company may be exempt from liability or the amount ofcompensation may be reduced.
2) Compensation for damage to articles shall be generally made by restoration to the original state, and such restoration or repair shall beperformed by professionals in general.
3) When repair or restoration is not possible, the damage compensation amount basically shall not be the price at the time of purchase but shallbe the current market price (an amount considering the purchase price, the number of years used and the durable lifespan). As a result, for anarticle which was purchased many years ago, the damage may not be compensated.
4) With regard to an article for which special care is needed, the Customer is required to notify the Company in advance. If not, damage may
not be compensated.
5) With regard to an activity or an item which is prohibited or requires special care due to the Customer’s lifestyle, health condition (allergy,etc.) or a religious reason, etc., the Customer is required to notify the Company in advance. If the Company damages the physical or mentalhealth of the Customer due to no notification being given in advance, the Company shall not be responsible therefor.
6) If the Customer or the Customer’s family damages the lives, body, mental health or assets of a Manager or Service Staff due to a reason
attributable to the Customer or the Customer’s family, the Customer shall compensate for such damage.
Article 20 Disclaimer
1) During the valid term of the Service Agreement, in the event where a part of or the entire Service cannot be provided due to a reason which
is not attributable to the Company such as a disaster, the Company shall not be obligated to provide the Service to the Customer. TheCompany shall promptly notify the Customer of its reason in this case.
2) Even in the situation set forth in the preceding clause, the Customer shall pay the prescribed usage fee to the Company for the Service which
was already provided.
Article 21 Governing Law, Discussion based on trust
1) This Service Agreement is governed under Japanese law and is interpreted according to Japanese law.
2) If a matter not stipulated in these Terms or the Service Agreement, or doubt regarding its interpretation occurs, the Customer and theCompany shall discuss based on mutual trust to find a solution.
Article 22 Mediation by third party
If a situation occurs where even mutual discussion cannot resolve the dispute, the Customer and the Company shall use a third party such as
public institutions to mediate the matter and shall attempt to solve the problem with sincerity.
Article 23 Agreement on court jurisdiction
The Customer and the Company agree in advance that the Tokyo District Court shall have the exclusive jurisdiction of the first instance if any
dispute between both parties concerning the Service Agreement is brought to the court due to an unavoidable reason.
Article 24 No assignment
The Customer shall not assign to a third party or establish any security interest in or over all or a part of its rights or obligations under anapplication of the Service.
Article 25 Amendment to these Terms
1) The Company may amend these Terms in any of the following cases.
(1) If the amendment to these Terms conforms to the general interests of the Customer.
(2) If the amendment to these Terms does not conflict with the purpose of concluding the Service Agreement and is rational in considerationof the need of the amendment, the appropriateness of the contents thereof and other circumstances relating to the amendment.
2) In amending these Terms pursuant to the preceding clause, the Company shall inform the Customer about the amendment to these Terms, thecontents after the amendment and the effective date thereof by at least one month prior to the date they are enforced, through the Company’s
website for Sunny Maid Service or by other means.
Article 26 Priority of the Japanese Terms and Conditions for Sunny Maid Service Express Plan
In case of any inconsistency or discrepancy between the English version and the Japanese version of these Terms, the Japanese version shallprevail.
Supplementary Provisions
These Terms shall be enforced from April 1, 2020.