Lenovo’s enhanced AI-powered PC
health tool helps IT teams predict,diagnose, and prevent common device
performance problems—at scale
For organizations requiring a deeper level of insight
into PC health, Lenovo Device Intelligence Plusfeatures crucial device insights, alerts, reports,
analytics, and advanced issue remediation options
to keep fleets running at peak performance.

Modern IT organizations are in a stateof flux. Business environments are more
complex than ever and, with much (if notmost) of the workforce moving off-site, IT
professionals have never had to be so
involved with device health, productivity
metrics, and business analytics. Organizations
with enough devices deployed will experiencesome PC failures and—even when occurring
rarely—that negatively impacts employee
uptime and IT resources.
Improving employees’ experience is a strategic part of digitaltransformation. Digital Experience Monitoring (DEM) solutions
bring IT teams visibility into their device fleets, allowing
companies to analyze and quantify traditionally subjectiveparts of end user computing and address questions like:• Why is a user experiencing a slow computer?
• What’s driving systemic or isolated issues across fleets?
• Has the latest OS patch impacted performance?
• Is the end user experience where it should be forall employees?
With the right DEM tool—particularly one harnessing AI
and machine learning—an IT department can answer thesequestions to optimize helpdesk costs while increasing
employee productivity and satisfaction.

Introducing

Lenovo Device Intelligence Plus
Delivering in-depth device and business insights, Lenovo Device Intelligence Plus is an
AI-powered SaaS solution for PC health management. The solution identifies critical issues
across the fleet, both current and potential, for hardware failures, Blue Screens of Death, orsystem and software applications causing performance degradation. For the organization
requiring smarter insights into PC health, Lenovo Device Intelligence Plus features innovative
functionality such as digital user experience scoring, asset optimization insights, productivity
impact assessments, root cause analyses, sector benchmark comparisons, and more.

Lenovo Device Intelligence Plus: What does it do?
Lenovo Device Intelligence Plus delivers comprehensive device insights, alerts, reports,fleet health, and user experience scoring. Key business indicators highlight areas impacting
employee uptime and better inform asset resource allocation. With Lenovo Device
Intelligence Plus, IT organizations have a comprehensive set of tools to:

Monitor & Assess

Analyze & Resolve

Predict & Prevent

Optimize & Improve

Lenovo Device Intelligence
Plus conducts real-time
sensor monitoring ofmillions of datapoints forbroader visibility into fleet
health and productivity
impacts.

Swiftly resolve issues andimprove key Mean Time to
Resolution (MTTR) metrics.

Optimize support while
increasing employeeuptime and productivity.

• Recommended fixes forevery issue (current andanticipated)• Proactive insights withfleet-level and devicelevel health scoring• Proactive alerts andseverity level indicators
to help prioritize what tofix first• Advanced predictive
analytics to prevent
failures and performanceissues (hardware,blue screens ofdeath, and software
causing performancedegradation)

Keep fleets running at
peak performance, improvethe employee experience,and increase uptime withtechnology that fits thebusiness’ needs.

• Deep root cause andcorrelation analysis todiagnose systemic vs.
isolated issues• Automated, AI selflearning technology
customized to eachenterprise environment• Real-time, extensive
application analytics• Security risk assessment
scoring• Digital User Experience(UX) scoring andemployee surveys• Productivity uptime
analysis to help quantify
the end-user experience• Hardware and software
asset utilization tracking• Assessments of IT’s
impact on employee
productivity• Employee workstylepersonas mapped toorganizational asset
usage• Options to automate fixes
and mass-heal low-levelissues• Top factors impacting
fleet health and user
experience scores• Intuitive dashboards andtrend analysis to assess
problem areas• Track IT changes that
impact productivity• Extensive data analytics
trends to pinpoint focus
areas• Asset optimization
analytics to right-size
hardware and software
investments• Key metrics comparisonsbenchmarked for internaland external groups

A comprehensive PC healthmanagement solution
Lenovo Device Intelligence Plus proactively monitors
a broad array of data points across the device fleet,diagnoses issues impacting performance, and surfaces
helpful remediations. The solution leverages machineand deep-learning Artificial Intelligence methods
in its advanced predictive analytics modeling. The
models improve over time and become more adept
at detecting potential problems, even learning andadapting to your specific environment. Advanced
issue notification along with severity indicators help
IT to prioritize and swiftly resolve issues presented in
the solution console.
The solution surfaces proactive device insights and advanced
functionality to drive better business outcomes. The tool collects
10,000 datapoints every 15 seconds from each device, allowing Lenovo
Device Intelligence Plus to monitor millions of data points aggregated acrossthe fleet in real time. Then it reports on device health trends and provides
deep root-cause analytics. It identifies end-user productivity impacts driven
by IT resource constraints, gives valuable insights to inform decisions (suchas hardware and software investment “right-sizing”), and much more.

Built on a multi-layered
security stack with strict
data privacy policies• Secure, encrypted APIs

Lenovo Device Intelligence Plus
follows industry best practices andstringent policies when it comes toprotecting customers’ sensitive data.

• Personally Identifiable Information(PII) data is never collected• Strict user access policies• Individual tenants so eachcustomer’s data is partitioned andcompletely separate• Hosted multi-region tenants
ensure compliance with regional
data privacy requirements• Web-app firewall providing IP/
domain whitelisting, attack
monitoring, and intrusion
detection

Lenovo Device Intelligence PlusLenovo
portal Device
Intelligence
Plus portal
IT administrators gain access to a secure portal with key metrics
anddeep insights into device status, performance, and history, including:IT administrators gain access to a secure portal
with key metrics and deep insights into device• Security
scoring
status,assessments
performance,withandrisk
history,
including:PC• Fleet-wide and device-level PC health scores
health scores for fleets and individual devices• Deep root cause and correlation analysis pathing• Recommended remediations• Fleet-wide and device-level PC health scores• Real-time, extensive application analytics• Top crash types and frequency by device type
• Recommended remediations• Options to automate and mass-heal fixes• Apps affecting system performance• Top crash types and frequency by device type
• Asset optimization analytics• Storage capacity usage• Apps affecting system performance• Sector benchmarking• Battery warranty status, capacity levels, and• Storage capacity usage
cycle counts• …and more
• Battery warranty status, capacity levels, and• Windows device manager errors
cycle counts• Digital User Experience (UX) scoring to quantify• Windows device manager errors
the end-user experience• Persona segmentation• Digital User Experience (UX) scoring toquantify theend-user experience• User surveys, sentiment scoring• Hardware/Software asset utilization tracking• Hardware/Software asset utilization tracking• Persona segmentation• User surveys, sentiment scoring• Security assessments with risk scoring• Deep root cause and correlation analysis
pathing• Real-time, extensive application analytics• Options to automate and mass-heal fixes• Asset optimization analytics• Sector benchmarking• …and moreLenovo Device
Intelligence Plus in action
IT automation delivers tangible benefits
for the organization and for end users.

85%

$3.2M

Average accuracy rate forpredicting the most common Blue
Screens of Death prior to failure1>90%
Accurate at pinpointing applications(existing and anticipated) causing
performance degradation2

Estimated industry average annual
ROI from using Lenovo Device
Intelligence Plus to optimize
hardware and software assets3• $186K average savings in service
desk improvements alone4

95 hours

Approximate additional timesavings per end user annually
due to IT improvements5

Lenovo Device Intelligence Plus. Smarter insights
into PC health and employee productivity.
Learn more. Speak with your LenovoRepresentative or Business Partner.
www.lenovo.com/device-intelligence
1. Based on 1 million crash instances.
2. Based on 400,000 datapoints collected from 5000 laptops.
3. Actual savings will vary. Industry averages used to calculate the benefits of improved end-user device asset utilization, optimized
laptop deployment, hardware asset management, software asset management, and reduced software engineering/packaging
support costs based on 25,000 fleet size. Average annual savings realized after organizations utilize over a 36 mos period.
4. Actual savings will vary. Estimate realized after organizations utilize over a 36 mon. period, reduced - issue resolution time,deskside support calls, optimizations of software suite portfolio and reduced major incident problem management costs.
5. Actual saving may vary depending on your specific environment. Based off an average number of annual hours lost per employee
due to end-user down time and the average annual hours saved per employee by improving IT environment performance.
WWServices_LDI+-flyer_IT_040721_Lucy
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