Annual Report2019 — 2020

REAL SAFETY

Thoughtleadersin safety

Key Data of
DEKRA SE
2017

2018

2019

in EUR million

3,134.8

3,340.5

3,409.0of which Germany

in EUR million

1,900.8

2,027.5

2,066.9of which Central East Europe & Middle Eastin EUR million

139.5

159.4

162.5

of which North­West Europe

in EUR million

308.6

329.4

346.1

of which South­West Europe

in EUR million

482.2

526.6

532.2
93.6

Revenue and Income
Revenueof which North America

in EUR million

94.7

93.1

of which South America

in EUR million

24.1

19.0

18.7

of which East & South Asia

in EUR million

77.6

88.2

102.5

automated
drivingof which Southern Africa & Oceania

in EUR million

107.3

97.3

86.5

L AUSITZRING

Adjusted earnings before taxes (EBT)in EUR million

228.9

227.9

210.2

TEC HNOLOGY CENTER

Adjusted earnings before interest and taxes (EBIT)in EUR million

236.1

242.3

227.1

in %

7.5

7.3

6.7

Adjusted EBIT margin
Investment and cash flow
Investments

in EUR million

89.2

123.7

128.2

Cash flow from operating activities

in EUR million

104.3

94.0

343.3

Balance sheet
Total assets

in EUR million

2,090.2

2,267.0

2,755.4

Non­current assets

in EUR million

1,239.4

1,350.9

1,796.7

Current assets

in EUR million

850.7

916.0

958.7

Equityin EUR million

635.5

748.8

796.3

in %

30.4

33.0

28.9

Equity ratio
Employees
Number as of 31/12

44,05745,19743,961in EUR million

2,021.6

2,189.4

2,227.9

Revenue business areas

in EUR million

3,134.8

3,340.5

3,409.0

Vehicle Inspection

in EUR million

936.7

993.6

1,064.6

Claims & Expertisein EUR million

535.5

547.6

560.7

Product Testingin EUR million

203.7

228.4

243.9

Industrial Inspection

in EUR million

472.9

490.1

504.1

Consulting

in EUR million

207.2

217.4

220.7

Auditsin EUR million

82.4

83.7

81.2

Training

in EUR million

197.3

209.6

219.5

Temp Workin EUR million

452.8

529.7

471.2

Other

in EUR million

46.3

40.4

43.1

Personnel expenses

Automated driving increases safety, but also
creates new traffic situations that can be unset­
tling. We believe that we must be able to rely
upon this key technology 100%. That’s why weare thinking ahead and planning for the mobilityof tomorrow. So that automated driving is safeand reliable.

THOUGHTLEADERS IN

With the DEKRA Technology
Center and Lausitzring, DEKRA
operates Europe’s largest independent inspection and testing
center for the automated andnetworked mobility of the
future – in an area as large as
700 soccer fields.

MÁL AGA TEST CENTER
At the Málaga Test Center, weare developing test scenarios forthe safe networking of vehicles
with each other and with the infra­
structure. This is necessary
for networked driving to work.

L ABORATORIES FOR
E L E C T R O N I C S I N TA I WA N
In Taiwan and other laboratories
worldwide, we rigorously test theelectronic components that will be
installed in future vehicles.

THOUGHTLEADERS INCYBER SECURITY

COMMON CRITERIA

In order to ensure the highest
security standards, DEKRA Cyber
Security is accredited according
to IEC 62443 – an international
IT security standard for industrial
communication networks.

We analyze and evaluate prod­
ucts according to the “Common
Criteria” guidelines, one of theleading standards for security
assessments.

THOUGHTLEADERS IN

occupational safetycyber security
Digitalization makes life
smarter – but also provides atarget for criminality. We believethat a digital, networked world
needs a maximum level of IT anddata security. That’s why weare thinking ahead and planningfor seamless cyber security.

Every day, over 7,000 people worldwide diefrom accidents and illnesses at work. We believethat Industry 4.0 offers enormous opportunities,
but also new risks. That’s why we are thinking
ahead and planning for safe and healthy work.

PETROBOT
TITLE IMAGE
Project HEAT is a so­far unique R & D project in Germany. As early as this year,
HOCHBAHN is planning on testing electric minibuses with automated driving capability(but still with a conductor on board who can intervene at any time) on the streetsof the HafenCity in Hamburg. The project is entitled “Hamburg Electric Autonomous
Transportation”, or HEAT for short, and is the brainchild of HOCHBAHN with otherprominent partners from German industry, for example. It is part of the city’s strategy
for Intelligent Transport Systems (ITS) in the area of “automated and networked driving”.

Robotic inspection systems from
DEKRA are helping the EU
research project “Petrobot” tosave humans from carrying out
dangerous testing activities inprocess industries, such as theoil and chemical industries.

FUTURE WORK L AB
As part of the “Future Work Lab”,
we are working on safe human­machine cooperation in an
innovation partnership with the
Fraunhofer Institute.

DEKRA

BRAIN­CENTRICRELIABILITYDEKRA uses neuroscientificknowledge in consultations andtraining courses to avoid humanerror.

3

REAL SAFETY

AT
A
GLANCEEMPLOYEESWORLDWIDE AS OF

24 60

CONTINENTS

D E C E M B E R 31 , 2 019

ACQUISITIONS OVERT H E PA S T 3 Y E A R S

COUNTRIESWORLDWIDE

27

80
PERCENT ORGANICPORTION OF SALES GROW TH
I N F I S C A L Y E A R 2 019

MILLION

VEHICLE INSPECTIONSSAFETY

43,961

5
REAL

DEKRA

I N F I S C A L Y E A R 2 019
E S T A B L I S H E D I N 19 2 5TO ENSURE THE ROADS A F E T Y O F R A P I D LY

+17

PERCENT REVENUE GROW THOV E R T H E PA S T 3 Y E A R S ,IN ABSOLUTE TERMS:+EUR 505 MILLION

D E V E LO P I N G M O B I L I T Y.
T O DAY, D E K R A O F F E R S
A BROAD PORTFOLIO OF+4,604

AND AT HOME.

WORKFORCE GROW TH OVERT H E PA S T 3 Y E A R S ,E Q U I VA L E N T
T O + 12 P E R C E N T

4

SERVICES FOR SAFET Y
ON THE ROAD, AT WORK,

DEKRA

Annual Report2019 — 2020

REAL SAFETYREAL SAFETY

Dear readers,Since its founding in 1925, DEKRA has been ensuring safety. At first, attention
was focused on technical safety – primarily in the automotive sector. Now,
as the largest unlisted expert organization, DEKRA has expanded its activities
into many diverse aspects of daily life “on the road, at work, and at home”.
In addition to analog functional safety, DEKRA is also fully committed to digital
security in a networked world – on five continents. This is because there isno limit to safety.
With the reorganization introduced in 2019, we can better exploit the strengthsof the DEKRA Group with a view to the wide range of opportunities that
digitalization offers.

Stefan
Kölbl

Ivo
Rauh

Clemens
KlinkeChairman of theManagement Board
DEKRA e.V. and
DEKRA SE, CEO

Wolfgang
Linsenmaier

Member of the Manage­
ment Board DEKRA SE,
CTO, Services,
Innovation and IT

Member of the Manage­
ment Board DEKRA SE,
CFO, HR and Organiza­
tional Excellence

Member of the Manage­
ment Board DEKRA SE,
COO, Regions and Sales,
Head of Region Germany

Whether it’s an online monitoring system for predictive maintenance or agroundbreaking cloud solution for improving the safety of elevators – ourindustrial customers are safe with DEKRA.
Or the big issue of cyber security. In a networked world, it is impossible toconceive of this without considering the functional safety of products. We
pool our expertise with that of external experts here. The aim is to protect
customers, such as car manufacturers, reliably against cyber attacks.
And finally, artificial intelligence (AI). We will also use this to increase people’ssafety. In New Zealand, our software experts have already developed aprototype of a self-learning AI system. With its help, in the future we will beable to predict the probability of failure of vehicle components with a highdegree of accuracy, for example.
When it comes to new safety questions in the context of digitalization, we
are Thoughtleaders. We impress here with our quality, advanced solutions,and strong customer orientation. DEKRA thereby fulfills its statutory function –of ensuring technical safety – today as in the past, both in the analog anddigital world.
THE MANAGEMENT BOARD

02

DEKRA

DEKRA

03

REAL SAFETYREAL SAFETY

Contents

CHAPTER ONE

Stefan Kölbl &Ulrich Klaus Becker
06
Wolfgang Linsenmaier &Winners of thesoccer tournament 08
Clemens Klinke &Torsten Gollewski
10
Sam Zeng
12
Sean Davidson
18
Vincent Ravet
20
Hanadi Natalie
21
Brian Williams
22
Thomas Hoger
24

26
27
28
30
36
38
04
40
42
48
50

51

C HAPTER T WO

Company
Report of the Management
Board52
Committees53
Organization structure
54
Management Team 
56Corporate Social
Responsibility 58
Highlights64

04

Marcos Sanchez
Lorenzo Pighi
Ivo Rauh &Matthias Kratzsch
Igor Di BeoDr Christian Geßner
Tim Boyer
Colin SteadmanFrank LeimbachUltan Mulligan
Juha Kotila
Dr Cem Onus

REAL

Real safety

DEKRA

SAFETY

5

CHAPTER ONE

page 06

page 50

The world is being overrun withfake news. Expert organization
DEKRA provides real facts toensure technical safety in an
increasingly complex world. We
give well-founded answers to
the urgent questions. See foryourself on the following pages.

DEKRA

05

REAL SAFETY

DEKRA

REAL SAFETY

ADAC

Stefan Kölbl

Ulrich Klaus Becker

The digitalizationof mobility raises
entirely new questions.
We provide
the answers.
﻿

ULRICH KL AUS BECKER

Vice President of ADAC

With around 21 million members,
ADAC is far and away the largest
automobile association in Ger­
many, and is also the second
largest in the world. For Ulrich
Klaus Becker, Vice President of
ADAC, the situation is clear:“From the consumer’s pointof view, it is unacceptable
for the manufacturers tomake decisions about theusage of vehicle data
single-handedly. It is thevehicle owner who must havethe control over their data.”
The ADAC is therefore demandingthat the EU introduce a statutory
regulation concerning free accessto vehicle data which is also
independent of the manufacturer.
Vehicle owners should be able tocontrol their data as they see fit.
This means that they decide

As computers on wheels, vehicles
produce a huge amount of data. But
who does it really belong to? And
who should be able to access what
data when? ADAC and DEKRA haveclear solutions for this data dilemmathat take the consumer/driver into
consideration.

S T E FA N KÖ L B L

Chairman of the Management
Board DEKRA e.V. and
DEKRA SE, CEO

06

DEKRA

DEKRA

whether the data can be released
to third parties, and they profit if it
is marketed by companies with
data-based business models. The
demands of the ADAC also include
a requirement to inform the vehi­
cle owners what data is actually
collected and how often it istransferred.
In accordance with its statutoryfunction, vehicle safety is thefocus for DEKRA. DEKRA is
therefore demanding unfilteredaccess to all safety and environ­ment-related vehicle data. This isbecause, without this data, a
DEKRA expert would not be able
to state reliably in court whether
an accident was caused by thedriver or by a driver assistancesystem. For this reason, DEKRA
has launched the Trust Center
initiative. The aim is to establish adata custodian that is independ­ent of the manufacturer.
“For an independent
inspection, we require datathat is complete, unmodified,and does not come from the
manufacturer’s back-end
database,”states DEKRA CEO Stefan Kölbl,emphasizing the need for a TrustCenter. This is because it is onlywith the help of this type of data
custodian that DEKRA will con­tinue to be able to perform its
official mandate in the futureand ensure vehicle safety in aconnected world.

07

﻿REAL SAFETY

DEKRA

REAL SAFETY

WINNERS

Wolfgang Linsenmaierof the soccer tournament

WOLFGANG LINSENMAIER

Member of the Management
Board DEKRA SE, CFO, HR andOrganizational Excellence awards
the prize to the winning team of
the traditional DEKRA soccer
tournament.

﻿

Employees
are the company’s
most importantresource.

08

DEKRA

Soccer tournaments, ski cups, biker
meetings – at DEKRA , there aremany occasions for getting together
outside of the workplace. The vibrantculture of the company comes to thefore at these events, but they also
show that DEKRA appreciates its
employees.
“People focus is a core value at
DEKRA,” explains Chairman
Wolfgang Linsenmaier. “Theexpertise, inventiveness, andreliability of our employees are
our most important resources.” Itis for this reason that DEKRA
nurtures a c­ ulture of trust andcommunity.
Employees are given the freedom
to help shape the future of thecompany and to prove theirentrepreneurial flair. That is why
DEKRA creates networking oppor­
tunities for exchanging knowl­edge and experience.
“Every day, our employees
dedicate themselves – using
their expertise, passion, andsense of responsibility – tothe matter of safety in many
relevant areas of life. This iswhat has enabled DEKRA tokeep growing over many
years.”DEKRA

To ensure this doesn’t change,
DEKRA works continuously tomaintain a working environment
in which its employees have asense of well-being. An environ­ment with stimulating projects
and tasks. But an environment inwhich work life is compatible
with family life, as well. What’smore, DEKRA encourages every
employee to develop their skills,
and provides opportunities for
personal development – includinginternationally across five conti­
nents.
Yet there are also expectations:“Our employees always
remain neutral andunbiased, and they adhere
to laws and ethicalprinciples,”
explains Board member Wolfgang
Linsenmaier in a nutshell. DEKRA
employees also set an example interms of safety-conscious behav­
ior. They look for and recognize
areas with the potential forfurther improvement, as well as
new business opportunities.
They demonstrate teamwork andrespect with every action andare willing to exchange knowledge.
And as a global company,
DEKRA is well aware of how
important diversity and equal
opportunity are for a businessto succeed. Approximately
90 ­different nationalities, a goodbalance of ages and a con­stantly growing percentage ofwomen – these aspects all speak
for the successfully vibrant cultureof diversity at DEKRA.

09﻿REAL SAFETY

DEKRA

REAL SAFETY

ZF

Clemens Klinke

Torsten Gollewski

Together we areon the path towardmaking mobilityrelated issues suchas automated drivinga reality.

TORSTEN GOLLEWSKI

Head of Autonomous Mobility
Systems ZF Friedrichshafen AG

With around 150,000 employees
in 40 countries, ZF primarily
supplies systems for car andcommercial vehicle mobility. One
focus of further development isdigital networking and automa­tion: ZF allows vehicles to see,think, and act.
“We are a sought-afterpartner when it comes torealizing automateddriving,” explains Torsten
Gollewski. “This is due toour comprehensive systemsolutions when it comes tosensors, computing power,
software, and actuators.”
The Group, which is headquar­
tered in Friedrichshafen by Lake
Constance, regularly presents

A new ecosystem for mobility of
the future is currently emerging inGermany. Manufacturers, supp­
liers, research facilities, and expert
organizations such as DEKRA ensurethat mobility of the future is not only
highly automated, but also safe.

CLEMENS KLINKEMember of the Management
Board DEKRA SE, COO,
Regions and Sales,
Head of Region Germany

10

DEKRA

DEKRA

innovations as part of their ZF
Technology Days. The one-week
event took place at DEKRA’s
premises in 2019 – at the
DEKRA Lausitzring in Klettwitz,
which is part of the DEKRA
Technology Center. ZF spent one
week presenting its solutions for“Next Generation Mobility” infront of national and international
media representatives and cus­
tomers. The focus here was on
hybrid and electric drives forcars, system solutions for auto­mated driving, as well as inte­
grated safety and innovative
chassis technology.
Situated around 60 kilometers
north of Dresden, the tracks andinfrastructure of the DEKRA
Lausitzring are ideal for thesetypes of events.
“The combination of technology center, test track, andrace track is not only an
innovation site for mobility of
the future, but also a perfect
event venue,” reports Board
member Clemens Klinke.
The DEKRA Lausitzring is alreadythe largest manufacturer-inde­
pendent testing center in Europe
when it comes to automateddriving. DEKRA covers all aspectsof testing there – from simulation
and reproducible tests to fieldtrials on the track. Nevertheless,
DEKRA is continuing to expand
its portfolio. The expansion of
the test tracks is being driven
forward this year with the esta­
blishment of test facilities forconnected driving functions.

11

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Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
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Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?
Protecting people and the environment?

12

DEKRA

REAL SAFETY

Sam
E
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WA N H UA C H E M I C A L
G RO U P CO . , LT D .

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General Manager

E(DEKRA China Process Safety &Organizational Reliability)

EE

To establish a health, safety, andenvironment (HSE) management
system that can be used at Wanhua
Chemical sites in China and overseas.

E
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Zeng
DEKRA

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REAL SAFETYREAL SAFETYREGION

East & South Asia
Especially in
production halls,
a pronounced
safety culture isindispensable.
This is true
worldwide – andalso in China.

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3 percent share of sales
1,683 employees

For Wanhua Chemical, a Chinesecompany with global ambitions, thehealth and safety of employees andthe sustainability of processes havebecome key items on its agenda.

E

Stan
Zurkiewicz
Head of Region
East & South Asia,
Executive Vice
President DEKRA
Group

E

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The Wanhua Chemicalplant in Ningbo has
the highest capacity
for manufacturing
MDI worldwide:
1.2 million tons.

14

DEKRA

Scientific and technologicalinnovation has always been
central to Wanhua Chemical’scompetitiveness. Throughresearch and development, it has
mastered a number of key tech­
nologies in the field of advanced
chemical materials such as MDI
and TDI technologies. MDI and
TDI are materials used in the
production of polyurethane (PU).
Polyurethane is widely used in ahuge variety of industries includ­ing automotive, furniture, railtransit, adhesives, coatings, andwaterproof and protective pro­ducts. Wanhua Chemical’s range
has been expanded from a single
product (MDI) to include polyure­thane, petrochemicals, and finechemicals.
“The number of devices, pro­
cesses as well as the types andscale of products is increasing at
an extremely fast pace. Gearing
up to enter the global market, theintegration of diversified techno­
logy, culture, and management
has become a priority,” Sam
Zeng, General Manager of
DEKRA China Process Safety &Organizational Reliability
explains.

DEKRA

S A L E S T H AT PAY O F F :ES I N C E 2 014 , D E K R AE

HAS ENSURED THATE

THERE IS AN EXCELLENT

E

SA F E T Y C U LT U R E AT
WA N H UA C H E M I C A L .

E
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Against this backdrop, establish­
ing an HSE management systemat Wanhua Chemical that can beused at its overseas plants has
become an essential requirement
to improve HSE in the long term.
To this end, DEKRA has designed
an innovative three-step imple­
mentation plan, including identify­
ing a risk profile, designing asystem framework, renewing asystematic audit protocol, opti­
mizing workflow, and developing
documents in the future.
As early as 2014, DEKRA pro­vided safety culture assessment
services to Wanhua Chemical.
To help prevent accidents at its
plants processing hazardous
chemicals, Wanhua Chemicalcooperated with DEKRA to pro­
mote its safety culture. About
3,800 people in the factories in

15

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REAL SAFETYREAL SAFETY

Facts
Number of employees

Global presence

A S PA R T O F T H E
DEKRA REGION
EAST & SOUTH ASIA,
CHINA IS A MARKET
WITH GREAT POTENTIAL,
FOR EXAMPLE IN
THE CHEMICAL AND

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PROCESS INDUSTRIES.

Yantai and Ningbo participatedin a comprehensive survey. Afterthe survey, focus groups, inter­views, and action plan sessions
followed. As a result, Wanhua
Chemical implemented a series ofmeasures to improve the safety
culture and built its facilities withsafety in mind.

DEKRA not only assisted Wanhua
Chemical in complying with legal
requirements, but also applied
global process safety expertise todevelop and support an effective,
integrated process safety man­agement program that is specificto Wanhua Chemical’s needs.

In line with high standards ofsafety and in order to cater to theneeds of Wanhua Chemical evenbetter in the future, DEKRA has

16

Number of countries where Wanhua
Chemical has plants/offices

Trade partner China

11 2014
Starting shot

Precision andprocess safety are
two central pillarsof the chemicalindustry.

Since 2018, DEKRA has estab­lished a close relationship with
Wanhua Chemical to improve
process safety management atfactories in Yantai, Ningbo, andZhuhai. “DEKRA took a holistic
approach backed by a portfolioof services addressing every
aspect of health, safety, and theenvironment,” says Sam Zeng.
He continues:“We worked closely with
Wanhua Chemical to design
tailored solutions to central
issues, such as maintaining
physical and mental health,protecting the environment,
and preventing risks.”

10
Beginning of the cooperation between
Wanhua Chemical and DEKRAWorldwide consumption of polyurethane elastomer – 2016
MexicoCentral/South America

DEKRA

Total number of employees
working at Wanhua Chemical

Distribution€1,198billion%China is the EU’s second largest trading
partner in the chemicals trade (2018)combined extensive expertise in
all key technological and environ­mental aspects. Since Wanhua
Chemical needs to protect its
operational business environ­ment, data, people, and pro­
cesses, DEKRA continues to be inclose contact and discussion withsenior management and project
teams. Both parties combine
resources to develop a robust
approach to safety, and strive toachieve a perfect balance
between the needs of Wanhua
Chemical and the philosophy,
methods, and international bestpractices of DEKRA.

13,000Other

With this revenue, China is at theforefront globally when it comes tothe distribution of chemicals (2018)

China

Environmental
protection,
employee healthand safety.

millionWestern Europe
Source: IHS

DEKRA

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€102.5

United States

E

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DEKRA

Middle East/
AfricaE

E

Central/Eastern
EuropeAsia(without China)E

DEKRA revenue in the
East & South Asia region (2019)

17

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Sean
Davidson
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REAL SAFETY

VEHICLE TESTINGNEW ZEALAND (VTNZ)

General Manager(Information and Technology)

In its continuous effort to improveroad safety, DEKRA’s New Zealandsubsidiary VTNZ has been looking forways to apply artificial intelligence
technology.

S
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Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?
Can AI help to predict car failures?

18

DEKRA

VTNZ is New Zealand’s leading
vehicle inspection company.
Together with two partners, it
developed a prototype for a
predictive-maintenance solution,
based on comprehensive vehicle
inspection data generated in over
150 locations. Once released,
the solution will help car owners
identify mechanical problems
before they happen.

What happens if you combine theknowledge of VTNZ’s experi­
enced inspectors with state-of-theart computer technology? Well,what you get is a machine-learn­ing solution that can look at large
amounts of data quickly andpredict what is likely to go wrong
with a specific car model, basedon parameters such as type of

REGIONSouthern Africa& Oceania
3 percent share of sales
1,763 employees

Mike WalshHead of Region
Southern Africa& Oceania,
Executive Vice
President DEKRA
Group

S
S
S
S
S

vehicle, location, and age. Natu­
rally, VTNZ’s prototype focuseson areas that might be subject tofailure based on Government
inspection requirements, such as
lights, brakes, chassis, and oilleaks. However, additional datafrom onboard computers could
be included to expand the rangeof predictions.
The computer continuously learns
and adjusts its prediction method
based on new information from
inspection staff and inspections
recorded digitally every day,making it much more sophisti­
cated than any kind of statisticalanalysis. Currently, the solution isaround 90 percent accurate in its
predictions and shows a lot ofpromise.
“It can be considered an
output of DEKRA New
Zealand’s successful digitaltransformation,” explains
Sean Davidson, General
Manager Information andTechnology,“and it offers considerable
business potential, as it can be
integrated with fleet or drivermanagement systems.” The

DEKRA

concept could also be adapted
to supercharge DEKRA’s TrustCenter concept and deliver aneven wider range of predictions
and insights to motorists and­manufacturers

S
S
S
S
S
S
S
S

1

millionAnnual number of car and truck
inspections by VTZ

3.9
millionNumber of vehicles
in New Zealand

19

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S
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S
S
S
S
S
S
S
S

S
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S
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S
S
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S

S
S
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REAL SAFETYREAL SAFETY

Vincent Ravet

Hanadi Natalie

DEKRA FRANCENOBINA,
CONCORDIA BUS AB

Industrial climber

Bus driver

Determine the degree ofmaterial damage resulting fromcorrosion and, thus, establish
the remaining level of stability.

To secure a permanent job
for the very first time after
receiving a bus driver licenseat DEKRA.

S

N

S

N

S

N

S

N

S

N

S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S

S
S
S

S

N
N
N

N
N
N
N
N
N
N
N
N
N
N

Ensuring safety at dizzying heights?

Prospects provided by further education?

S
S

N
N

N
N
N
N

Exciting, but also dangerous: high above on cranes, aerial lifts, and buildings is where you’ll often
see Vincent Ravet. He is one of five industrial climbers at DEKRA in France and he deals with thenon-destructive testing (NDT) of pipes and girders, as well as their welded joints. Specially trained
and with nerves of steel, he can carry out these inspections even in extreme conditions. In summer
2019, he spent weeks in the French Alps inspecting the supporting towers of aerial lifts at the ski
areas of La Plagne and Val Thorens. However, his next assignment will take him hundreds of meters
below the Earth’s surface: his services are required by the CERN nuclear research center.

100
metersWorking heightof industrial climbers

20

REGIONSouth-West Europe
16 percent share of sales
7,779 employees

DEKRA

Sophie Dominjon
Head of Region
South-West
Europe,Executive Vice
President
DEKRA GroupYears of part-time work, an unsuccessful education, and living on social security – 35-year-old Hanadi
Natalie could have been discouraged. But just the opposite. She was determined to become a bus
driver. In collaboration with the Roskilde municipality and DEKRA, she started a course. And soonafter passing her driving test, she had her first day of work at Nobina, a public transport operator.
“It has changed my life. I have confidence in myself that I can do well,” she says. Over the next few
years, she will be saving up to be able to take the driver training course at DEKRA. She dreams ofteaching others how to become bus or truck drivers.

1

millionNumber of daily passengers
of public transport operator
NobinaREGION

North-West Europe
10 percent share of sales
3,138 employees

DEKRA

Frédéric Schmitt
Head of Region
North-West
Europe,Executive Vice
President
DEKRA Group

21

N

N
N
N
N
N
N

REAL SAFETY

BrianWilliams

N
N
N
N
N
N

N
N
N
N
N

N
N
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N
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N
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N

REAL SAFETYDEKRA NEW MEXICO

Area Manager(DEKRA Services Inc.)

In North America, regulations forvehicle inspections vary from state tostate and sometimes from county tocounty.

What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?
What do we do for clean air?

22

DEKRA

The global number one in vehicle
inspections now operates safety
and emission check stations inseven U.S. states. Following thelatest acquisition in January
2020, DEKRA has entered themarket of emission tests in thestate of New Mexico. Having
performed state-mandated emis­
sion tests in the neighboringstates of Texas and Nevada, as
well as in other U.S. states, for
years, DEKRA is bringing its
global experience and expertiseto New Mexico.
Not only do emission test regula­tions vary from state to state, theyalso vary from country to countryaround the globe. DEKRA experts
in 17 countries perform mandatory
emission tests according to thespecific regulations that apply there.
Alongside emission checks
on the cars on the world’s
roads today, DEKRA’s expertise is also in demand interms of future regulations.

REGION

North America
3 percent share of sales
578 employees

Bert
Zoetbrood
Head of Region
North America,
Executive Vice
President DEKRA
Group

N
N
N

Emission measurement technolo­
gies are continuously being devel­
oped further, in step with thedevelopment of vehicle techno­
logy. After all, it is essential to
make sure that the benefits
gained through technical innova­
tion and progress are maintained
throughout the whole life cycleof a vehicle.
DEKRA experts demonstrated theequipment used both in typeapproval, i.e. before a vehicle isallowed to be sold, and later,when the vehicles are in use on
the roads, at a conference ofhigh-ranking UN decision-makers
in Geneva in February, 2020.

Seeing these technologies andwhat they are able to do canhelp decision-makers in drawing
up regulations for future emission
checks on new vehicle models, aswells as those on the roads. As
the world’s number one in vehicle
inspections, DEKRA is committed
to contributing its expertise forclean air and health protection.

DEKRA

N

DEKRA performs vehicle
emission tests inN17

countries around the globe

DEKRA inspection stationsin the U.S.

62

10

Safety andemission checks

Emissionchecks

23

N

N
N
N
N
N

N
N
N
N
N
N
N
N
N
N
N
N
N

REAL SAFETY

Thomas
Hoger

G
G

G
G
G

G
G
G
G
G
G
G
G

REAL SAFETY

3SPIN

Co-owner
Providing people with reliable
training on how to deal with hazard­
ous substances and dangerous
situations, without putting the trainer,
trainee, or environment at risk.

Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!
Real safety? Virtual training!

24

DEKRA

Digital technologies such as
virtual and augmented reality (VRand AR) facilitate learning aswell as the simulation of situations
that it was previously not possible
or very difficult to provide train­
ing on. DEKRA is therefore com­bining its innovative training
expertise with 3spin, a leading
and multiple-award-winningcompany for “enterprise mixed
reality”.
“VR and AR enable people
to learn procedures andmotor skills in a uniquemanner,” states Thomas
Hoger, co-owner of 3spin.
Take the example of a tanker
driver: VR and AR are ideallysuited to increasing safety when it

REGION

Germany
59 percent share of sales
21,093 employees

Clemens
KlinkeMember of
the Manage­ment
Board DEKRA SE,
COO, Region &Sales, Head ofRegion GermanyGG

comes to loading and unloading
processes for liquids. Mixing ofproducts or product leakage aresome of the most common mis­takes that occur when unloading
fuels. It is often through thesetypes of mistakes and careless­ness that environmentally harmful
liquids enter into the groundwa­
ter. These types of mistakes are
not just time consuming andcostly; they also present a risk to
the environment. With VR and
AR-based training, they are
avoidable.
Raising awareness of hazards
and excluding them as far as
possible is the aim of a further
digital cooperation from DEKRA:
together with the cyber security
company SoSafe, companies aresupported in increasing employee
awareness of cyber crime. This isbecause phishing and otherattacks cause losses of an esti­
mated 55 billion euros annuallyin German companies alone.

DEKRA

$2
trillion

Global damage due
to cyber crime (2019)$18.8
billionGlobal market for augmented andvirtual reality (2020)

25

G
G
G

G
G
G
G
G
G
G
G

REAL SAFETYREAL SAFETY

Marcos Sanchez

Lorenzo Pighi

DEKRA CHILED E K R A I TA LY
C

Senior Vice
President

Country SalesManager(Trade, Logistics & Retail)C
C

Starting up in an establishedand competitive market for
regular vehicle inspections inSouth America.

To develop and implement a
digital strategy to help
Renault/Dacia in Italy becomea more customer-centricorganization.

(Service Division Vehicle
Inspection)

S
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S

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Growth as a global market leader?

Can we become more customer-centric?

Even for DEKRA, the global market leader, there is room for expansion. In 2019, Chile presented
itself as a unique opportunity. In three tenders DEKRA won four concessions in the Metropolitan
Area of Santiago and in the South of Chile. Ten stations will perform half a million inspections overthe next four years. “Our success owes itself to the collaboration between colleagues from theService Division, the region, and corporate functions,” explains Marcos Sanchez, emphasizing thatentering the Chilean market enables DEKRA to replicate this success. “We are now able to implement
inspection operations very rapidly from scratch anywhere in the world.”

For the Renault Retail Group (RRG) in Italy, DEKRA developed and implemented a digital strategy
to drive sales. “Two key elements of the strategy were new dealer websites for the Renault andDacia brands, and the coordination of different communications channels,” explains Lorenzo Pighi.
“Our expertise helped RRG create more qualified leads and improve the conversion of leads into
sales.” DEKRA was selected due to its knowledge in all things automotive, and because of its datadriven approach and expertise in customer-relationship management processes. Based on thesecriteria, DEKRA provided RRG with a tailored customer experience.

C
C

C
C

8

Number of national and international
competitors operating within thevehicle inspection sector in Chile

26

South America
1 percent share of sales
307 employees

DEKRA

Bert
Zoetbrood
Head of Region
South America,
Executive Vice
President DEKRA
Group

172

Number of dealer websites that
DEKRA implemented for Renault/
Dacia in Italy

C

REGION

Central East Europe &Middle East
5 percent share of sales
7,620 employees

DEKRA

Toni Purcaro
Head of Region
Central East
Europe & Middle
East, Executive
Vice President
DEKRA Group

27

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C
REGIONCCCCCREAL SAFETY

DEKRA

REAL SAFETY

I AV

Ivo Rauh

Matthias Kratzsch

Working together
for the benefit of thecustomer: IAV as anengineering partnerand DEKRA as a safety
service provider.

As a service provider with a strong
focus on the automotive sector,
DEKRA decided early on to concen­
trate on inspections relating to theelectromagnetic compatibility (EMC)of parts and components. A decisionthat has proven to be forward-look­ing and strategically correct.
The number of electronic compo­
nents in vehicles is continuing
to grow, due to the spread ofvehicle assistance systems andincreasing connectivity. Word has
therefore quickly spread in
the market about DEKRA’s EMC
expertise. It was also a trigger
for IAV, a leading engineering
partner for automotive manufac­
turers, to seek out dialog, as
IAV is faced with the challengeof providing its customers with
EMC-safe products.

MATTHIAS KRATZSC HManaging Director IAV

IVO RAUH

Member of the Management
Board DEKRA SE, CTO,
Services, Innovation and IT

28

DEKRA

“We are convinced that
DEKRA is the right partner,”
explains Matthias Kratzsch
from IAV’s Board of Management. “The company’s all-round expertise, from theBoard of Management
through to the testing engineer in the laboratory, iswhat won us over.”

DEKRA

DEKRA only very recently opened
up a new EMC laboratory withthree rooms at its headquartersin Stuttgart. This is where bothindividual sensors and entire
components, such as gearboxes
and headlights, can be tested.
For example, fault signals areused to check whether they still
function in a safe and reliable
manner.
DEKRA had good reason to build
its laboratory in the automotivefocused industrial region of
Stuttgart.

“Proximity to the customer is
an important factor,” reports
Board member Ivo Rauh.
“It isn’t just experts from IAV
and DEKRA that are present
during the inspections, butalso technicians from theautomotive manufacturer.”That is why DEKRA operates a
global network of laboratories
with further EMC inspection sites
in Málaga and Asia.
The inspections comply withnational and international stand­ards and are carried out during
the development process, as wellas on models in series produc­tion. The inspections compriseboth initial inspections and also
repeat inspections – in the eventthat models undergo changes.
DEKRA sees huge potential in the
EMC services business field. Its
partnership with IAV is an exam­ple of how the respective setsof expertise can be combined
for the benefit of the automotive
sector. It’s a real “triple-win”
in terms of safety – everyone
involved is a winner.

29

REAL SAFETY

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How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?
How efficiently can claims be processed?

30

DEKRA

REAL SAFETY

Igor
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AXA SEGUROS BRAZILCCCChief Underwriting
Officer andHead of Claims

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C

In looking for a company to process
AXA Brazil’s extended warranty
claims, Igor Di Beo wanted a partnerthat could cut down on processing
time. DEKRA’s solution involving
80 testing stations across the country
fit the bill in more ways than one.

CCCDi Beo
DEKRA

31

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REAL SAFETYREAL SAFETYSERVICE DIVISION

Claims & Expertise
Even a broken
coffee machine
can cause somebody
to smile if theypurchased an
extended warranty
when they bought it.

CCCWhen buying a new household
appliance – whether an iron, mixer,
or washing machine – customers in
Brazil have the option of purchasing
an extended warranty from insur­
ance provider AXA . If it comes toa claim, DEKRA supports AXA in
helping customers have their device
repaired or replaced – quickly andefficiently.

C
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C

Gabriela normally awakens tothe smell of freshly brewed
coffee. But on this dreary Mon­
day morning, there is no coffee
smell when her alarm finally goesoff. Still drowsy from sleep, sherealizes that the timer on thecoffee machine has given up theghost. Luckily, when Gabrielabought the coffee machine a year
and a half ago, she also pur­chased an extended warranty
from AXA.

C
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As a claims
settlement specialist,
DEKRA handles
the tests and issues
the credits.

32

DEKRA

For a whole range of electricalhousehold products – from irons
and mixers, to washing machines
and refrigerators – AXA Brazil
offers extended warranties incollaboration with retailers acrossthe country. If a product breaks
within the warranty period, andits price is under 300 reals, orroughly 65 euros, the customer isgiven a voucher for a replace­ment. DEKRA (which is a claims
management specialist, amongst
other things) takes care of testing,issuing the vouchers, and more.

DEKRA

Delivering automotive and nonautomotive claims services, vehicle
appraisal and management services
as well as loss adjusting for all
possible damage.

Wim
Ter Voert
Service Division
Claims &Expertise,
Executive Vice
President
DEKRA GroupCCCON BEHALF OF AXA,
DEKRA ENSURESFA I R H A N D L I N G O F
WA R R A N T Y C L A I M S
FOR ELECTRIC DEVICES
IN BRAZIL.

C
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“In the past, customers had tobring the broken item to a repair
shop and wait around a week foran assessment to be completed.
They had to go back to the shop
again to get a voucher for a

33

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C

When Gabriela leaves her apart­
ment for work, she also packs
up the broken coffee machine.
During her lunch break, shebrings it to a DEKRA station
where a service employee tests itright away. The verdict: broken,
as suspected. Gabriela receives a
voucher for a replacement, which
she redeems on her way home inthe evening. It wasn’t always soeasy for consumers, says Igor Di
Beo, Chief Underwriting Officer
and Head of Claims at AXA
Seguros Brazil.

C

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REAL SAFETYREAL SAFETY

Facts
Collaboration

DEKRA station

DEKRA CLAIMS &EXPERTISE SETTLES OVER
12 0 , 0 0 0 V E H I C L E

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DAMAGE CL AIMS

replacement. The waiting time
was simply too long,” Di Beosays. AXA therefore went looking
for a new partner to handle
warranty claims and interviewed
several companies. The goal wasto come up with an innovative
approach to deal with warranties
quickly and efficiently. Further­more, AXA wanted an approachthat would underline its image asa partner, and not just as aninsurance company that pays out
claims. Di Beo:
“In the end, we decided togo with DEKRA. The company showed a high degreeof innovation in coming up
with a solution that leverages
its widely established network of 80 testing stations
across Brazil. Plus, theimmediate identification of awarranty case is a real boon
to good customer service.”
For products with a price tag
higher than 300 reals, DEKRA
organizes repairs in a certified
shop. Similarly, for items thatcannot be brought to a DEKRA
station – for example becauseof their weight or bulky size –DEKRA arranges an on-site visit,
although other options such asa videocall center assessment
are also possible. In any case,customers can be assured thatthey receive the highest-quality
repair. DEKRA officially com­menced services for AXA at theend of November 2019. Di Beosays AXA’s customers havecommented on the difference,
particularly noting the improve­
ment in turnaround times.

34

AROUND THE WORLDEVERY YEAR.

3,000
km

Area

Distance from the most remote stationin Porto Velho (state of Rondônia) tothe head offices of DEKRA and AXA in
São Paulo

8.5 million km2

80
DEKRA stations that are involved in theprocessing of claims for AXA

Population

210
2014

Customersatisfaction isvery important:customers
appreciate DEKRA’s
new service.

Starting shot

million

Products that have been deemedfaulty – like Gabriela’s coffee
maker – are kept at the DEKRA
testing stations and are collected
at regular intervals for environ­mentally responsible disposal.
That’s especially good news forthe environment, considering thatthe 80 DEKRA stations are fore­
cast to take care of 45,000
claims per year.
When Gabriela gets home, she
unboxes the new coffee machine
and immediately sets it up to
brew her coffee the next morn­ing. When the smell of coffee
wafts into her bedroom on Tues­
day morning, she knows the day
is off to a good start. Life is backto normal for Gabriela – thanks
to the excellent service provided
by DEKRA.

DEKRA

Damage claims

GermanyCC

AXA starts up as aninsurance company in Brazil

45
thousand

Population of Brazil

SD Claims &ExpertiseC
CC

ADJUSTING IN THE
AUTOMOBILE SECTOR
AND BEYOND, VEHICLE
INSPECTION, AND
MANAGEMENTSERVICES, AS WELL AS
CLAIMS SETTLEMENTF O R A W I D E VA R I E T Y O F
KINDS OF DAMAGE.

Number of claims per year that DEKRA
will probably handle for AXA Brazil

DEKRA

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PROVISION OF LOSS

35

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357,000 km2
Brazil

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REAL SAFETY

Dr ChristianGeßner

T

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REAL SAFETY

BIRD

General Manager(Germany, Austria, and Switzerland)
To be able to provide enough electricscooters at the right time and place
on a daily basis, so that more people
decide to do without their cars andmake a contribution to improving air
in cities.

Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?
Environmentally friendly mobility for cities around the world?

36

DEKRA

Bird, an American transportinnovation company, helps tobring environmentally friendly
mobility to more than 100 cities
around the world with its electricscooters. In six German munici­
palities, DEKRA provides support
with personnel services.
Bird has a vision: offering anenvironmentally friendly alterna­
tive to cars in collaboration withthe municipalities, and to help
provide a better quality of life incities. One of the company’s
initiatives is to provide e-scooterswhich can be used via an app.
Behind this service is a complex
chain of logistics. Bird relies on
DEKRA to carry it out efficiently.
“During peak times, DEKRA
provides up to 100 of its
employees to help us station
our e-scooters where they
are needed,” explains
Dr Christian Geßner.

SERVICE DIVISION

Temp Work
Supporting know-how and experiencein personnel-, solution-, event & logisticand human resources management.

SuzanaBernhard
Service DivisionTemp Work,
Executive Vice
President
DEKRA GroupT

The employees come from DEKRA
Arbeit – a provider of high-­
quality personnel services in the
DEKRA Group. One of their tasks
includes, for example, bringing
the e-scooters to the service
center in the evening. The nextmorning, they also help to park
the scooters – which rechargeovernight – again in heavily
frequented places in the city.
DEKRA managed to impress Bird
with two fields of expertise:firstly, the company has been
dealing with mobility-related
matters for nearly 100 years.
Secondly, DEKRA is one of the
top ten personnel service provid­
ers in Germany. What’s more: for
Bird and DEKRA alike, roadsafety plays an important role.
That is why both companies arealso in dialog concerning thesafety standard for micro-mobility(which includes e-scooters), which
DEKRA introduced at the end of
2019.

DEKRA

40
60

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–

%

Percentage of public space
available for cars to drive on(Source: Bird)

2
The average service life of an
e-scooter in years (Source: Bird)

37

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REAL SAFETYREAL SAFETY

Tim Boyer

Colin Steadman

D E K R A CO N S U LT I N G

DEKRA TRAINING

Managing Director

Vice President(Safety Management Systems)(Head of Strategic Development
Service Division Training)

To enhance safety in compa­
nies across different industries
by leveraging DEKRA’s
behavior-based solutions.

C
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To tackle the acute shortageof nursing professionals inGermany using international
qualification initiatives.

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Can we boost safety using behavior?

Can the nursing crisis be eased?

Safety is the result of careful work practices. Behavior-based programs have thus helped to boost
safety for some time. DEKRA’s new Adaptive BBS™ solution helps to ensure effective behavior-based
safety programs. “Our software combats organizational blind spots and revitalizes any ­behaviorbased safety program,” says Tim Boyer. In 2019, a team of experts from DEKRA SMS, DEKRA OSR,
and the North America region was convened by the Consulting Service Division. Around 30 new
Adaptive BBS clients were then won, which drove the growth of DEKRA’s proprietary behavior
database. This, in turn, will help DEKRA to further improve its digital solutions.

After great success in Europe, DEKRA has deployed its Expert Migration program in other regionsin the world. Nursing professionals are now being qualified with the program in Brazil andprepared for work in Germany. “With our service, we play an important part in alleviating theshortage of skilled staff in nursing occupations,” explains Colin Steadman. Up to now, DEKRA has
quali­fied more than 2,000 foreign nursing professionals at its own schools in Serbia, Albania,
Bosnia-Herzegovina, Macedonia, Montenegro, and Ukraine, and found them positions at morethan 70 clinics, rehabilitation centers, and care facilities across Germany.

SERVICE DIVISION

SaaS

As Adaptive BBS is
cloud-based, automatic
updates are ensured

38

Consulting
Aiming to lead safety transformation at
the workplace and business practices,within operations and processes as wellas in the dynamic and rapidly changing
digital era.

DEKRA

LotharWeihofen
Service Division
Consulting,Executive Vice
President
DEKRA Group7

Number of countries in which
DEKRA nursing professionals earn
qualifications for work in Germany

SERVICE DIVISION

Training
Providing solutions and services ina wide range of training, expert
migration, language, integrationand education.

DEKRA

DietmarMetzger
Service Division
Training,
Executive Vice
President
DEKRA Group

39

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REAL SAFETYFrank
Leimbach
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REAL SAFETY

D E K R A E . V.

Head ofTechnical Affairs
How do neutral testing organizations
obtain independent access to relevant
vehicle data? Since DEKRA will not beable to perform its official mandate ofmonitoring vehicle safety in the future
without this data.

Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?
Is vehicle data safety relevant?

40

DEKRA

Connected vehicles are character­ized by increasing numbers of
sensor systems and automateddriving functions. In the future,these functions will be expanded
during the vehicle’s life cycleby over-the-air software updates.
DEKRA has launched the TrustCenter initiative in order to gain
independent access to in-vehicle
data, so that it can continue
to meet its remit in a world ofautomated vehicles.
Especially the individual equip­
ment features – which are con­stantly changing – have to be
documented by an independent

SERVICE DIVISION

Vehicle Inspection
Performing periodic and nonperiodic technical testing, as well
as systematic emission tests for
all kinds of vehicles.

Nicolas Bouvier
Service Division
Vehicle Inspection,
Executive Vice
President
DEKRA Group

V
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“To perform independent
testing, it is essential that thedata does not come fromthe OEM.”

body. The specific scope of
testing is dependent on thecurrent functions, and should not
be determined in advance!
In terms of cyber security, it isalso necessary to monitor thedriving functions including theassociated software versions.
The state-regulated data custo­
dian model, which stores all thesafety-related and environmental
vehicle data historically, is the
only way to remain independentof the manufacturers and to fulfill
the official mandate in the future,
too. DEKRA strongly supports thiscause.

DEKRA

2

Even today, relevant data is sentby the vehicle to the OEM every
2 minutes

100
Services which already resultin data transfer between the OEM
and vehicle today

41

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REAL SAFETY

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How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?
How can we make the roads safer?

42

DEKRA

REAL SAFETY

Ultan
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ETSI

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Directorp(ETSI Centre for Testing andInteroperability)pp

ETSI’s standards for communication
between vehicles and surrounding
infrastructure need to be thoroughly
tested. For Ultan Mulligan, DEKRA
proved to be an ideal testing partnerwith its facility in Málaga, Spain,
supported by highly competentpeople.

pp

Mulligan
DEKRA

43

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REAL SAFETYREAL SAFETYSERVICE DIVISION

Product Testing
Testing and certifying consumer,
industrial, automotive, information,and communication products, aswell as medical devices.

The testing groundfor connected
driving in Málaga,
Spain, is part of theinternational DEKRA
testing network.

p
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Vehicles of tomorrow will be moreconnected, allowing them to issue
warnings to drivers about impend­
ing dangers or approaching roadworks. The standards around whichthese solutions are built need to betested extensively. ETSI, a major
body for globally applicable stand­ards, chose DEKRA as a partner fora week of testing in December 2019.

p
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Fernando
Hardasmal
Service Division
Product Testing,Executive Vice
President
DEKRA Group

WHEN A SOLUTION
FOR VEHICLECOMMUNIC ATION IS
L AUNCHED ON THE
MARKET, IT MUST BE

p
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ENSURED THAT ITp

WO R KS P E R F E C T LY.

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Under theAndalusian sun:test curtains
for realistic
demonstrations.

Two cars approach an intersec­
tion at the same time. Visibility ispartially hampered by buildings
and vegetation, increasing thepotential for a collision. However,
the two vehicles are able tocommunicate with one anothervia onboard systems before theyeven reach the intersection. In
both cars, a warning is issued tothe drivers and an accident isaverted. Major car manufactu­rers,
equipment suppliers, government
agencies, road authorities, anda range of technology suppliers
are currently working on solutions
for scenarios like this.
GPS signals, onboard and roadside units, and a strong cellular
network all play a role here – alldriven by information and commu­
nication technology (ICT) stand­ards, which set down how the

44

DEKRA

DEKRA

different components communi­
cate with one another. One of thelargest bodies for creating ICT
standards – including those forintelligent transport systems(ITS) – is ETSI.
“We’ve been developing ITS
standards for a number ofyears,” says Ultan Mulligan,
Director of the ETSI Centre for
Testing and Interoperability.“ It’s
extremely important that we
factor in interoperability, so thatall solutions from all providers
can work together,” he continues.
Before any standard is officiallylaunched, it is thoroughly
tested – because when a vehiclecommunication solution is intro­
duced to the market, there can’t
be any question of whether it isworking correctly.

45

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REAL SAFETYREAL SAFETY

Facts
Vendors

Members

THE VEHICLES

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Experts amongst
themselves: inthe common
interoperability test,
the market actors
test their solutions.

In December 2019, ETSI collabo­
rated with DEKRA and the 5G
Automotive Association (5GAA)
for the first joint Cellular Vehicleto-Everything (C-V2x) interopera­
bility tests. The week-long event
was held at DEKRA’s Connected
Vehicle Test Development Centerin Málaga, Spain. The 17 differ­ent vendors that participated
could screen their devices using
standardized tests to verify thatthey comply with the original
standard.

46

W I L L B E F U L LY
NET WORKED SO
THAT THEY C AN
WA R N D R I V E R S O FIMMINENT DANGEROR ROADWORKSUP AHEAD.

Area

900 17

Number of vendors who participated in
the December 2019 testing event

Number of ETSI members, including
companies, governments, universities,
research labs, and consultancies

Global market volume
Assistance systems and autonomous
driving functions (forecast)

Test combinations

50,000“DEKRA’s center was theperfect setting, because it
allowed us to do indoor
testing in a lab, followed by
testing on an outdoor track.
More than anything, though,
DEKRA’s staff provided
excellent support: they
helped us organize theevent, they understood whatis necessary to test secureconnectivity, and they supported the vendors extensively,” Mulligan is pleased
to report.
In total, test scenarios were
executed in 320 combinations
with technologies from the17 vendors. The field interopera­
bility tests included intersection
collision risk warning as describedabove, solutions for road hazard
signaling, such as for slowmoving vehicles, and road works
warning. Ninety-five percent of
the tests showed an extremely
positive level of interoperability.
“The goal is to push the stand­ards to the limit and figure out
where improvements still need
to be made before commercial
release,” explains Mulligan.

OF TOMORROW

square meters

Size of the Málaga testing ground$187.8 billion

320

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$80.2 billion

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2020

By the way, Mulligan estimatesthat solutions based on the tested
standards could be integrated
into new vehicles in the next year
or two.
Until then, more testing will haveto be done. “It won’t be about
repeating tests, but expanding
the scope to demonstrate an evengreater level of interoperability,”says Mulligan. ETSI has alreadychosen DEKRA to organize thenext round of testing – an oppor­
tunity that will give DEKRA afurther possibility to strengthen
its role in secure connectivity.

DEKRA

2025
Source: Statista

Product Testing

5 percentnon-successful
tests

S U P P LY I N G T H E F U L L

95 percent
successful
tests

SERVICE FOR BUILDING,FAC I L I T Y, M AC H I N E RY,
AND INFRASTRUCTURE
INSPECTIONS,IN CLUDIN G MATERIALTESTING & INSPECTION.

Interoperability is the gold standard in the age of connectivity:
different technical solutions must work flawlessly at the same time

DEKRA

p
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Number of test combinations performedat the December 2019 testing event

Tests

p

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REAL SAFETY

Juha
Kotila
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REAL SAFETYEOS FINNL AND OY

Research &Development
To accurately measure the elastic
modulus or stiffness in additive
manufactured (AM) dental parts,
as this has a direct effect on
the design of the printed parts.

How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
How can DEKRA serve the AM sector?
The team: Tiina
Riskila, Juha Kotila,
and Juha Ottelin(from L to R).

48

DEKRA

The measurement of elasticity isextremely important when designing and simulating the properties
and behavior of 3D printed
parts. With DEKRA’s help, EOS
Finland – an AM pioneer – foundnew solutions for reliable andrepeatable sample preparationand testing methods while cooperating in a technology projectdriven by DEKRA.

IIIEOS Finland has had a successful
relationship with DEKRA as alaboratory testing service supplier since 2013.

“As a knowledgeable andreliable partner, DEKRA in
Turku is always eager todevelop their tensile andimpact testing methods andsample preparation capabilities to suit the needs of
our AM materials,” says
Juha Kotila.

SERVICE DIVISION

Industrial Inspection
Supplying full service for building,facility, machinery, and infrastructure
inspection, including material testing &inspection.

Joakim Wikeby
Service Division
Industrial
Inspection,
Executive Vice
President
DEKRA Group

I
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I

Sometimes, the surprising properties of new AM materials make itnecessary to explore the possibilities that new tensile test methods
offer.
The latest edition of the standard concerning metallic materials suitable for dental use(EN ISO 22674:2016) allowed
new, alternative test methods formodulus of elasticity to be ­utilized.
Project Manager and TeamSupervisor Juha Ottelin explains:“DEKRA had the most versatiletensile testing equipment available
and was willing to develop their
methods to evaluate the suitabilityof the new test methods. As EOS
Finland deals with materials for
medical devices, the test method
used had to be highly repeatable
and reliable in order to draw theright conclusions concerning theperformance of the final additive
manufactured dental parts.
DEKRA accepted the challenge
and, together with EOS, successfully evaluated the suitability ofseveral different test methods fordetermining the elasticity of AM
material against the existing data.”

DEKRA

I
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$15.8
billion

I
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Forecasted value for the entire
AM product and service sector
worldwide in 2020

4

Industries in which the use of
AM is growing: aerospace &aviation, automotive, medical,
and manufacturing

49

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REAL SAFETYREAL SAFETY

Dr Cem Onus

C HAPTER T WO

DEKRA AUDITS

COM

PANY

Managing ­Director
Use digital processes to help
customers calculate, plan, andcarry out audits faster.

A
A
A
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A

A
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A

More efficient auditing?
When it comes to safety, auditing comes into play. Audits help to verify whether companies
comply with standards and regulations. This process is still mostly analog. As a first step, DEKRA
has now digitized the tendering process. In the first instance, the application relates to the quality
management standard EN ISO 9001 and manufacturing companies with up to 250 employees. It
was developed with DEKRA personnel and customers in the USA, where it is also currently in thepilot stage. “This is the first step,” explains Dr Cem Onus. He adds: “In the future we will digitize
the entire process – from the tendering stage and deployment of the auditors through to invoicing.”

2–3

weeks – the time required to create
a qualified audit tender50

SERVICE DIVISION

Roman
Zadrozny

AuditsOffering independent audits, assessments
and management system certifications
according to international and national
standards.

DEKRA

Service Division
Audits,Executive Vice
President
DEKRA Group

page 52

page 66

Further insights into the worldof DEKRA: people, structures,
initiatives, and highlights.

DEKRA

51

REAL SAFETYREAL SAFETY

Dear Ladies and Gentlemen,
Dear Customers and Partners,

Committees

DEKRA e.V.

In the fiscal year 2019, DEKRA demon­
strated resilience, and despite a weak­er economic climate, has c­ ontinued to
grow in several markets.
The year 2019 was marked by trade
conflicts and political problems all over
the world. This had an impact on thepreviously positive market conditions.
However, thanks to its excellent posi­tion, DEKRA continued to grow – true
to the expression: “When the goinggets tough, the tough get going.”
One success factor was no doubt theongoing organizational development
in eight Service Divisions and regions
since the start of 2019. Through this,
DEKRA is able to interconnect its
expertise ever better and leverage
this to the advantage of its customers.
The positive development of the busi­
ness also owes itself to the fact that
the Supervisory Board monitors theManagement Board and there is con­gruence in the aims for the organi­zation. This is particularly applicablefor the strategic decisions and the aim
to position DEKRA right at the frontof the business areas of the digitalworld. Initiatives like the Trust Centeror our commitment to secure connec­
tivity help to underpin DEKRA’s role
as a Thoughtleader in areas such as
Industry 4.0, the Internet of Things,
and mobility of the future.
On behalf of the Presidential Boardand the Supervisory Board, I would
like to thank DEKRA’s employees fortheir enormous commitment. I would
also like to thank all the members of
DEKRA e.V, as well as our customers
and business partners, for placing
their trust in us.

PRESIDENTIAL BOARD

EXECUTIVE BOARD

ADVISORY BOARD

Thomas Pleines _ President, Munich
Dipl.-Wirtsch.-Ing. Arndt G. Kirchhoff_ Vice President, Attendorn
Prof. Thomas Edig _ Hanover
Bernhard Mattes _ Cologne
Dr. Stefan Sommer _ Meersburg
Dipl.-Ing. Bernd Tönjes _ Marl
Dipl.-Wirtsch.-Ing. Peter Tyroller_ Stuttgart
Prof. Dr. Wolfgang Weiler _ Coburg

Stefan Kölbl _ Chairman,
Leinfelden-Echterdingen

Matthias Wissmann _ Chairman,
Ludwigsburg
Thomas Pleines _ Vice Chairman, Munich
Univ.-Prof. Dr.-Ing. Thomas Bauernhansl_ Pforzheim
Staatssekretär a.D. Dr. h.c.
Rudolf Böhmler _ Schwäbisch Gmünd
Chris Fischer Hirs _ Küsnacht,
Switzerland 1
Jürgen Karpinski _ Frankfurt a. M.
Mathias Krage _ HanoverDipl.-Wirtsch.-Ing. Andreas Renschler_ Stuttgart
Prof. Dr. Hermann Requardt _ Erlangen
Dr. Harald Schwager _ Speyer
Frank Sportolari _ Düsseldorf 2
Stefan Strick _ Hürth
Prof. Dr. Thomas Weber _ Stuttgart

DEKRA SE
SUPERVISORY BOARD

Thomas Pleines _ Chairman, Munich
Monika Roth-Lehnen_ Vice Chairman, Wuppertal 5
Ulrich Beiderwieden _ Cuxhaven 5
Frank Beimborn _ Ennepetal 5
Prof. Dr. Sabine Fließ _ Möhnesee
Klaus-Jürgen Heitmann _ Coburg 3
Jean-Luc Inderbitzin_ Doulevant-le-Château, France 5
Dipl.-Ing. (FH) Wilfried Kettner_ Dermbach 5

MANAGEMENT BOARD

Dipl.-Wirtsch.-Ing. Arndt G. Kirchhoff_ Attendorn
Laurent Masquet_ Saint-Sulpice-et-Cameyrac, France 5
Dipl.-Ing. (FH) Wilhelm Oberfranz_ Munich
Dipl.-Wirtsch.-Ing. Peter Tyroller_ Stuttgart
Prof. Dr. Wolfgang Weiler _ Coburg 4

Stefan Kölbl _ Chairman,
Leinfelden-Echterdingen
Clemens Klinke _ Boffzen
Wolfgang Linsenmaier_ Freiberg am Neckar
Ivo Rauh _ Stuttgart

THOMAS PLEINES

Chairman of the Presidential Board of DEKR A e.V.,
Chairman of the Super visor y Board of DEKR A SE

52

DEKRA

1 _ until November 30, 2019   2 _ since February 01, 2019   3 _ since April 09, 2019   4 _ until April 09, 2019  
5 _ Employee Representative

DEKRA

53

REAL SAFETYREAL SAFETY

Organization structure

DEKRA global
Germany

Regions
GERMANYCENTRAL EAST EUROPE& MIDDLE EAST

59 percent share of sales
21,093 employees

NORTH-WEST EUROPE
SOUTH-WEST EUROPENORTH AMERICA

EAST & SOUTH ASIA

SOUTH AMERICA

SOUTHERN AFRICA& OCEANIA

North
America

Central East Europe& Middle East

3 percent share of sales
578 employees

North-West
Europe5 percent share of sales
7,620 employees

10 percent share of sales
3,138 employees

Service Divisions
VEHICLE INSPECTION

PRODUCT TESTING

CO N S U LT I N G

TRAINING

CLAIMS & EXPERTISE

INDUSTRIAL
INSPECTION

AUDITSTEMP WORK

Corporate Functions
S TRATEGY& I N N OVAT I O NITHRACCOUNTING

MARKETING & SALESCOMMUNIC ATIONS &BRAND MANAGEMENTLEGAL, COMPLIANCE& DATA PROTECTIONCONTROLLINGSouth-West
EuropeSouth
America

East & SouthAsia

16 percent share of sales
7,779 employees

1 percent share of sales
307 employees

3 percent share of sales
1,683 employees

Southern Africa &Oceania
3 percent share of sales
1,763 employees

54

DEKRA

DEKRA

55

REAL SAFETYREAL SAFETYManagement Board

Regions
Clemens
KlinkeStefanKölbl

Chairman of theManagement Board
DEKRA e.V. and
DEKRA SE, CEOClemens
KlinkeWolfgang
Linsenmaier

Member of the Manage­
ment Board DEKRA SE,
COO, Regions and Sales,
Head of Region Germany

Member of the Manage­
ment Board DEKRA SE,
CFO, HR and Organiza­
tional Excellence

Ivo
Rauh

Member of the Manage­
ment Board DEKRA SE,
COO, Regions and Sales,
Head of Region Germany

Member of the Manage­
ment Board DEKRA SE,
CTO, Services,
Innovation and IT

Corporate Functions

Strategy & Innovation,
Executive Vice President
DEKRA Group

Mark
Thomä

Kai
VarnaiHR,
Executive Vice President
DEKRA Group56

Chief Information
Officer (CIO), IT,
Executive Vice President
DEKRA Group

UlrichRothfuchs

Legal, Compliance &Data Protection,
Executive Vice President
DEKRA Group

DEKRA

Head of Region Central
East Europe & Middle
East, Executive Vice
President DEKRA Group

Head of Region
North-West Europe,
Executive Vice President
DEKRA Group

SophieDominjon

Head of Region
South-West Europe,
Executive Vice President
DEKRA GroupStan
Zurkiewicz

Head of Region
South America,
Executive Vice President
DEKRA Group

Head of Region
East & South Asia,
Executive Vice President
DEKRA Group

Mike
Walsh

Head of Region
Southern Africa &Oceania, Executive Vice
President DEKRA Group

Service Divisions

HolgerEwald

Marketing & Sales,
Executive Vice President
DEKRA Group

Frédéric
Schmitt

Bert
Zoetbrood

Head of Region
North America,
Executive Vice President
DEKRA GroupDr Kerim
Galal

Toni
PurcaroStephan
Heigl

Communications &Brand Management,
Executive Vice President
DEKRA Group

YvonneBolachAccounting,Executive Vice President
DEKRA Group

NicolasBouvier

Service Division
Vehicle Inspection,
Executive Vice President
DEKRA Group

LotharWeihofen

Service Division
Consulting,Executive Vice President
DEKRA GroupWim
Ter Voert

Fernando
Hardasmal

Service Division
Claims & Expertise,
Executive Vice President
DEKRA Group

Service Division
Product Testing,Executive Vice President
DEKRA GroupRoman
Zadrozny

Joakim
WikebyService Division
Industrial Inspection,
Executive Vice President
DEKRA Group

DietmarMetzger

Service Division
Audits,Executive Vice President
DEKRA Group

Service Division
Training,
Executive Vice President
DEKRA Group

DEKRA

SuzanaBernhard

Service DivisionTemp Work,
Executive Vice President
DEKRA Group57

REAL SAFETYREAL SAFETYDEKRA stands
for social
responsibility

1

I M AG E PAG E O N T H E L E F T
1 At DEKRA, Klettwitz andLausitzring are synonyms for oneof the world’s largest inspection
and testing centers for automatedand connected driving 2 DEKRA
also helps people change toe-mobility 3 It also provides
conventional support for qualifications, such as for driving forklifts
4 And for alternative energy
sources with safety tests on windturbines

2

SUS TAINABILIT Y

3

4

optimization potential. Examples of this are an energy
Sustainability is an important factor for success: theefficiency program that focuses on buildings, the expan­
growing social importance of sustainability is the back­sion of electricity purchasing from renewable energies,
ground against which DEKRA continues to expand its
more sustainability on business trips, and the promo­
activities. This includes internaltion of digital communication andsustainability management as wellpaperless processes.
as related services that allow our
DEKRA IS COMMITTEDOUR EMPLOYEESTO ITS SOCIAL RESPON­
customers to act more sustainably
S I B I L I T Y A N D I N 2 019
themselves.
DEKRA is committed to its social
ADOPTED A WORLD­
responsibility. In 2019, a global po­­
WIDE POLICY S TATE­
licy statement on respect for human
In 2019, with a view to its 100th anni­
MENT ON RESPECT FOR
versary in 2025, DEKRA expanded
rights was adopted as part of the
HUMAN RIGHTS.
its sustainability management in the
DEKRA social standards. We used a
global survey to expand the dialog
key areas of the environment, humanwith our employees. It included top­resources, the value-­added chain,and reporting. Sustainability management is integrated
ics such as “diversity” and “collaboration”. We identified
in the entire Group. Sustainability programs are being
our “Behaviors For Success” – that is, the basic values
implemented worldwide.
on which we work together.
ENVIRONMENTAL AND CLIMATES TAKEHOLDERSMANAGEMENTDEKRA has encouraged interaction with outside stake­holders such as the German Business Ethics Networkon areas such as social compliance and human rights,
sustainability in the supply chain, and sustainable mobil­ity. For several years, DEKRA sustainability management

The internal environmental and climate management
has been expanded globally and firmly established by
a Group-wide network of Environmental, Health, Safety(EHS) managers. Data is being recorded worldwide for

58

DEKRA

DEKRA

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REAL SAFETYREAL SAFETYI M AG E PAG E O N T H E R I G H T

1

1 In the digital age, electromagnetic compatibility is everything –from bicycles to cars. As here in the
new EMC laboratory in Stuttgart, aspart of a global laboratory network
2 Expertise requires training withand at DEKRA 3 Corporate responsibility practiced on-site with the
DEKRA “children’s bus” and the dutyof guaranteeing road safety even forthe youngest among us

has satisfied the criteria of the German Sustainability
Code (DNK). DEKRA is audited regularly by externalorganizations and in 2019 was awarded the silver
medal by EcoVadis.

experts and company doctors to sales staff, controllers,
IT experts, auditors and trainers, to project or process
managers.
APPEALING

ORGANIZATION

A safe career – that’s what DEKRA offers its employees.
An organizational realignment in 2019 will also
The opportunity to contribute to the safety of people
contribute to further progress in DEKRA sustainability
all over the world attracts young talent as well as pro­management. The division of thefessionals. DEKRA is particularlybusiness into eight regions and eight
attractive for dedicated experts in
Service Divisions will increase
ENCOURAGE AND C HAL ­the fields of mechanical engineer­
LENGE – BASED ON THIS
internal efficiency and contribute toing, electrical engineering, process
PRINCIPLE DEKRA SUPPORTS
the sustainable development of theengineering, civil engineering, com­
ITS EMPLOYEES IN THEIR
company.
puter science, economics, and indus­
CAREERS. THIS ALSO OPENS
trial engineering.
SUS TAINABILIT YSERVICES

THE DOOR TO OPPORTUNI­TIES FOR INTERN ATION AL

2

APPRECIATIVEASSIGNMENTS.
DEKRA supports its customers world­
Connected by common values,
wide with a wide range of offers
DEKRA employees are committed toin corporate social responsibility
the DEKRA vision of becoming a(CSR). The range of services has been expanded con­global partner for a safe world with expertise, respon­siderably. Now there are 37 services in eleven areas. For
sibility, and passion. DEKRA offers its employees a work
example, DEKRA experts advise and examine everything
environment where they can feel comfortable andrelated to corporate sustainability reporting, collect anddevelop. In addition to exciting projects and tasks, there
examine environmental indicators, or perform energy
is an atmosphere of appreciation, flexible working time
efficiency audits. The services also include sustainabil­models, attractive remuneration, and a balanced rela­tionship between work and private life.
ity assessments – from products to buildings to profes­
sional sports clubs.
NURTURINGCAREER
Challenging tasks, good prospects, and attractive work­
ing conditions characterize DEKRA as an employer.
FUTURE PROOF

DEKRA stands for future-proof jobs. The skills of ouremployees are as diverse as the company’s remit andservices. The spectrum ranges from test engineers,

60

DEKRA encourages the expertise of its employees. The
International Advancement Program prepares young
people for international tasks and assignments.

3

TEAM DIALOG

The managers and their teams analyzed the results ofa global employee survey in more than 1,000 teamdialogs and came up with measures to improve lead­ership and communication.

DEKRA

DEKRA

61

REAL SAFETYREAL SAFETYI M AG E PAG E O N T H E L E F T
1 For many years, DEKRA has
supported the German Bundesliga
referees: both stand for neutrality
and expert knowledge 2 The
DEKRA Award is presented eachyear for innovative ideas for more
safety 3 DEKRA’s technicalacceptance ensures equal competitive conditions for the DTM
4 With a standard for micromobility that includes more than
120 test points, DEKRA insistson safety and sustainability, also
for e-scooters

1

DEMANDINGDEKRA demands entrepreneurial thinking, determina­
tion, social skills, and the ability to focus on customer
service and to work independently.

COMMITMENT
For almost 100 years, DEKRA has been an independ­ent expert organization committed to the safety of peo­
ple. Here is a selection of initiatives and campaigns.

2

ACCIDENT RESEARC H

Crash tests as part of a research project by DEKRA
accident research and traffic accident research by the
University Medical Center Göttingen have confirmed thehigh level of safety of standard electric vehicles. The con­clusion: electric vehicles are not inferior to conventionally
powered vehicles in terms of safety.
ROAD SAFET Y REPORT

3

4

The twelfth DEKRA Road Safety
Report is dedicated to the subjectof “children in traffic”. In it, DEKRA
pleads for the advances and expe­
riences from Germany and Europe
to be applied to other regions of theworld.

With the “Safety needs brains” campaign, DEKRA has
been advocating the safety of children starting schoolin Germany for 15 years. Now DEKRA subsidiaries inother countries, including Sweden, the Czech Repub­
lic, Slovakia, Poland, and South Africa, are also par­ticipating. So far, approximately 2.75 million signal
red safety caps have been distributed to first g­ raders.
E-SCOOTERSU N F I LT E R E D AC C E S S
TO R E L E VA N T D I G I TA L

TRUST CENTERDEKRA is launching the Trust Center
initiative. The data trust concept
requires that safety and environ­ment-related data generated by
vehicles be made available to inspection organizationsin an unfiltered state. Otherwise, the proper conditionand safety of vehicles cannot be guaranteed in thedigital world.

VEHICLE DATA WITH ITS

TRUS T CENTER INITIATIVE.

AWA R DDTM

The DTM is stopping at the Lausitzring for the 20th timein the 2019 racing series. DEKRA is the owner and oper­
ator of the Lausitzring and is also responsible for thetechnical acceptance of the vehicles participating in all

DEKRA

BRAINS

E-scooters are on the road in many countries – andcan now be registered in Germany. DEKRA has devel­
oped a micro-mobility safety standard for e-scooter
rentals and advises cities and companies on all theimportant aspects such as registra­tion, insurance coverage, driver’s
W I T H S A F E T Y F I R M LY
licenses, helmets, and product qual­
I N V I E W, D E K R A A DVO C AT E S
ity.

The DEKRA Vision Zero Award goes to the city of Lüden­scheid in North Rhine-Westphalia. For the fourth time,
DEKRA is honoring a city that has not had a single fatal­
ity in urban traffic for seven consecutive years.

62

DTM races. This makes DEKRA responsible for compli­
ance with the technical regulations.

D E K R A AWA R D

At the renowned DEKRA Award 2019, DEKRA intro­
duced an innovation: in the new “Startups” category,
the winner is determined by an audience vote. With
the award, DEKRA honors top performance andinnovations in the service of safety in the categories ofsafety on the road, at work, and at home.

DEKRA

63

REAL SAFETYREAL SAFETY

HIGHL IGHTS
Se p t e mbe r

J ul yJ a n u ar yMay

E X PA N S I O NSAFETY FOR CHILDRENDEKRA Arbeit Group opens two
branches in Paris. The branches inFrance, DEKRA’s second homemarket, join the ranks of over
140 locations in 20 countries.

The DEKRA Road Safety Report2019 identifies scope for further
improving road safety when it
comes to children. A special
supplement especially for children
underscores just how seriously
DEKRA takes the safety of ouryoungest road users.

Fe b r ua r y
HIGH-LEVELCONFERENCE
At the annual meeting of therenowned Inland Transport
Committee (ITC) in Geneva,
DEKRA informs transport ministers,
secretaries of state, and ambassa­
dors from 56 countries about key
topics relating to road safety.

M arc hApr il­M A R K E T S

Trials of a driverless small bus
begin in a municipality in Branden­
burg, Germany. The bus links thetrain station, the town center, anda convenience store. Technicalreports from DEKRA experts under­
pin the trial.

DEKRA enters the vehicle inspection
market in China and Chile.
Whereas preparations are still
under way in Chile, DEKRA’s
largest vehicle inspection station todate is already open in Beijing. The
aim is for this station to inspectaround 100,000 vehicles a year.
Another inspection station in China,
this time in Shenzhen, alreadystarted operations back in March.

Aug us t

PRECISE MEASUREMENTS
DEKRA is accredited as a calibra­tion laboratory for measuring
devices in the automotive engi­
neering sector. As a result,equipment such as brake test
benches and exhaust-gas testing
devices can now be calibrated
across Germany.

ENTRY INTO NEW
DRIVERLESS BUS

June
E-MOBILITYDEKRA boosts its commitment toensuring utmost safety for twowheeled e-mobility by opening a
new testing laboratory at the main
Stuttgart site for testing electro­
magnetic compatibility (EMC). It
features testing equipment fore-bike batteries.

64

DEKRA

CYBER SECURITY
By cooperating with Argus Cyber
Security, DEKRA strengthens its
position in this safety-criticalsector. The aim is for the twopartners to develop a joint
portfolio of cyber security services
for the mobility industry.

TRIPLE WHAMMY OF
ANNIVERSARIES
D e ce mbe r
There are three milestones tocelebrate at the DTM race weekend
at the Lausitzring race track. Firstly,
DTM and DEKRA can look back on
a close-knit partnership spanning
30 years. Secondly, it is the 20thyear that the Lausitzring has played
host to the DTM. And thirdly, theevent marks the 500th race in thehistory of the DTM series.

U N F I LT E R E D DATA
Through the Trust Center initiative,
DEKRA aims to ensure that official
inspection tasks can be reliably
performed, even in a networked
world. To enable this, safety andenvironment-related data thatvehicles generate must be madeavailable to inspection organiza­
tions in an unfiltered state.

N ove mbe r

2 0 19MICRO-MOBILIT Y

Oct o be r
D E K R A AWA R D

The DEKRA Award 2019 forinnovative safety is awarded to ananti-lock braking system for e-bikes
from Bosch, an interactive high-­
visibility vest from Linde Material
Handling, and a smart home
application from GSW Gesellschaft
für Siedlungs- und Wohnungsbau
Baden-Württemberg. A solution for
smart crisis management from
Serinus takes the top spot in the
new “Startups” category.

DEKRA

DEKRA responds to the booming
micro-mobility sector and presents
a dedicated inspection standard
for this area. The standard
includes more than 120 items tocheck and enables companies
such as e-scooter rental firms toprove the safety and sustainabilityof their vehicles.

65

REAL SAFETY

Imprint

DEKRA
EXPERTISE
WORLD­WIDE

CONTACT­ EKRA e.V.
D
Communications and Brand Management
Handwerkstrasse 1570565 Stuttgart, Germany
Phone +49.711.7861–2876
Fax +49.711.7861–2912

43,961EMPLOYEES WORLDWIDE

60 COUNTRIES

38,491

ON ALL CONTINENTS.

EMPLOYEES IN EUROPE

D E K R A I S T R U LY G LO B A L .
AS A THOUGHTLEADERF OR SAFET Y, WE
TAKE RESPONSIBILIT Y
IN AROUNDOUR EMPLOYEESCONCEPT AND DESIGNPHOTOGRAPHY/ILLUS TRATIONSA R E PA S S I O N AT E
ABOUT PEOPLE’SS A F E T Y.

Cover: N icola Lazi – Lazi + Lazi,
Getty Images, CGTrader, Gobotree,
IAV GmbH Ingenieurgesellschaft
Auto und Verkehr
P. 2/52: Bernd Schifferdecker
P. 6: Christian Kruppa
P. 10: Felix Kästle – ZF Friedrichshafen AG
P. 13/14: ThinkstockPhoto, istockphotoP. 16: istockphotoP. 24/25: 3spin – Thomas Hoger
P. 27: Renault Retail Group – Lorenzo Pighi
P. 28: Kathrin Heller, Nicola Lazi – Lazi + Lazi
P. 31: Unsplash
P. 32: istockphotoP. 36/37: Bird – Dr. Christian Geßner
P. 44: Shutterstock.com – Woofit
P. 48/49: EOS Finnland OY
P. 56/57: Sebastian Vollmert
P. 58: Jean-Claude Winkler
P. 62: Saskia Gaulke, Jean-Claude Winkler,
Getty Images – TF-Images
P. 65: Saskia Gaulke
Back cover: Nicola Lazi – Lazi + Lazi

Strichpunkt GmbH
Stuttgart/Berlin

PRODUCTION

Repro
ctrl-s GmbH
StuttgartPrintraff media groupGmbH, Riederich

66

ID-No. 2090087

DEKRA

21,093

1,775

GERMANYAFRICA

4,922

1,758

FRANCE

ASIA

885

1,052

AMERICA

AUSTRALIA AND NEW ZEAL AND

In the digital age, electromagnetic compatibility,
or EMC for short, is as important as the air webreathe. This is why DEKRA has an international
EMC testing network in Europe and Asia.
And since recently, also at the company’s
headquarters in Stuttgart – with the state­of­the­art
EMC testing laboratory.
MORE ONwww.dekra.com/en/dekra­annual­report