Deep learning PC health toolsthat help IT teams optimize
fleet performance and improvethe end user experience
The Lenovo Device Intelligence suite of solutions uses
AI-enabled technology to give IT teams the tools todiagnose, prevent, and remediate common PC healthand performance problems at scale, improving employee
uptime and productivity

It’s not easy for IT to stay on top of the health andmaintenance of all PCs, especially when managing large
asset fleets and adapting to new digital workstreams.
With enough devices deployed, common PC failures– even when occurring rarely – become a drag on
employee productivity, uptime, and IT resources.
Introducing

Lenovo Device Intelligence solutions
The cloud-based platforms are PC health management SaaS solutions
using proactive device insights and AI-driven predictive analytics to keep
fleets running at peak performance, optimize support costs, and improveend user productivity and satisfaction. The portfolio of solutions includes
Lenovo Device Intelligence and Lenovo Device Intelligence Plus.
Lenovo Device Intelligence is the core Digital Experience Monitoring tool.
Operating in a cloud-based environment, this solution is PC-agnostic andgenerates advanced predictive analytics, proactive insights and alerts,
robust reports, issue remediation, and fleet health scoring.
Lenovo Device Intelligence Plus includes all the features of its core
counterpart, adding enhanced insights, alerts, reports, analytics, andmore options for issue remediation. For organizations requiring a deeper
level of insight into PC health, Lenovo Device Intelligence Plus features
increased functionality such as digital user experience scoring, asset
optimization insights, productivity impact assessments, root cause
analyses, peer benchmark comparisons, and more.

Built on a multilayered security
stack with strict data
privacy policies• Individual tenants soeach customer’s data ispartitioned and completelyseparate• Web-app firewall providing
IP/domain whitelisting,attack monitoring, andintrusion detection

Lenovo Device Intelligence
follows industry best practices
and stringent policies whenit comes to protecting
customers’ sensitive data.

• Hosted multi-region tenants
ensure compliance with
regional data privacy
requirements• Strict user access policies• Secure, encrypted APIs

• Personally Identifiable
Information (PII) data isnever collectedPowerful AI features to keep PCs running at peak performance
Lenovo Device Intelligence solutions monitor a broad array of datapoints across the device fleet, using them tokeep your company’s machines operating at peak performance (as well as your people).

Monitor & Assess

Analyze & Resolve

Through the Lenovo Device Intelligence dashboard, IT
can access fleet-wide and granular insights into device
failures, apps affecting performance, Windows Device
Manager errors, battery levels, storage, and more.
Upgrade to Lenovo Device Intelligence Plus to conduct
real-time sensor monitoring of millions of data points
for broader visibility into fleet health and end user
productivity impacts.

Swiftly resolve issues and reduce Mean-time-toResolution (MTTR) metrics. When Lenovo Device
Intelligence detects a potential area of concern,
the system alerts IT with helpful insights andrecommendations. Enhancements within Lenovo Device
Intelligence Plus allow even more robust analyses andoptions to automate fixes.

Predict & Prevent

Optimize & Improve

Lenovo Device Intelligence and Lenovo Device
Intelligence Plus both preemptively identify anomalous
behaviors which may, if action is not taken, cause device
failures or performance degradation. IT admins canexecute recommended remediations to prevent criticalissues from occurring.

Keep fleets operating optimally, improve the employee
experience, and increase uptime with technology thatfits the business’ needs. Lenovo Device Intelligencesolutions leverage PC health data from a global
base of millions of Lenovo devices. The tools use AI
technologies to become more adept and accurate at
predicting issues based on your company’s specificusage patterns. Lenovo Device Intelligence Plusadds valuable insights to help companies right-size
hardware and software investments. It compares key
metrics against industry benchmarks, and delivers indepth trend and root cause analytics to help pinpoint
improvement focus areas.

Compare your options
While the core Lenovo Device Intelligence offering includes predictive capabilities and a base set ofproactive device insights, the Lenovo Device Intelligence Plus offering delivers an enhanced customer
experience with even more proactive device and business insights.

Features
Advanced Predictive Analytics
Proactive Insights & Alerts
PC agnostic
Reports & analytics dashboards
Fleet-level health scoring
Device-level health scoring
Multi-layered security stack with strict data protection
Issue remediation
Digital UX scoring (snapshot and trending)
Persona analysis insights
Asset optimization insights
Root cause issue analysis
Application comparative & trend analyses
Peer benchmark comparisons
Assessments of IT impact on employee productivity

LenovoDevice Intelligence

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Lenovo Device Intelligence dashboards
IT administrators have access to secure dashboards that provide key metrics and deep insights.
The Lenovo Device Intelligence dashboard offers
PC health scores for fleets and individual devices,
recommended remediations, top crash types andfrequencies, apps affecting system performance, storage
capacity usage, battery warranty status and capacity
levels, Windows device manager errors, and more.

The Lenovo Device Intelligence Plus dashboard includes
all the core features plus real-time sensor monitoringof datapoints, UX scoring, asset utilization tracking andoptimization analytics, persona segmentation, usersurveys, sentiment scoring, security risk assessments,
deep root cause and correlation analysis pathing,extensive application analytics, options to automate andmass-heal fixes, benchmarking, and more.

Lenovo Device Intelligence:
Digital Experience Monitoring solutions
Improving employees’ experience is a strategic part of digital transformation.
Digital Experience Monitoring (DEM) solutions bring IT teams visibility into
their device fleets, allowing companies to analyze and quantify traditionallysubjective parts of end user computing and address questions like:• Why is a user experiencing
a slow computer?

• Has the latest OS patch
impacted performance?

• What’s driving systemic or
isolated issues across fleets?

• Is the end user experience whereit should be for all employees?

With the right DEM tool—particularly one harnessing AI and machinelearning—an IT department can answer these questions to optimize their
helpdesk costs while increasing employee productivity and satisfaction.

Lenovo Device Intelligence
Solutions in action
93%of IT leaders say investing in IT automation
gets teams focused on more strategic tasks1
The Lenovo Device Intelligence
deep learning model is>90%
accurate at pinpointing applications (currentand anticipated) causing performance degradation.2

85%
accuracy rate for predicting the most common
Blue Screens of Death prior to failure3

Lenovo Device Intelligence solutions.
Smarter insights into PC health andemployee productivity.
Learn more. Speak with your Lenovo
Representative or Business Partner.
www.lenovo.com/device-intelligence
1. LogicMonitor, 2017
2. Based on 400,000 datapoints collected from 5000 laptops.
3. Based on 1 million crash instances.
WW Services_LDIportfly_IT_0040921_Lucy
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