Community Mobility Design Challenge
Planning Grants 2023

Pitch Session
April 29, 2024

This session is being recorded

Thank you to the FTA

3

Is Each Whereof Yourwe’ve
Concepts
beena
Fully Developed
Idea?
and where
we’regoing5

Customer
Desirability

OperationalFeasibility

The
Sweet
Spot

FinancialViability

6Now let’s hear the pitches from our 2023
Design Challenge communities:••••

Waterloo, Iowa
Camdenton, Missouri
Hillsboro, Ohio
Topeka/Lawrence Kansas

If you’d like to ask questions of the presenters after the presentation, please raise
your hand by clicking on Reactions at the bottom of your screen and then clicking
Raise Hand

Waterloo, Iowa

P R E S E N T

Waterloo, Iowa
Youth Access to Transportation

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The Focus
Question
How might we eliminatetransportation barriers
for high school–age youth,
enabling them to fully
participate in community
life, work, and play?

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Insights

R E L AT E D T O T H E F O C U S Q U E S T I O N

For youth to access many programs,activities, facilities, job opportunities
o Mobility is a barriero Many rely on parent for transportation§ Poses a critical dilemma; Provide
for your children’s access toopportunity/well-being or your own,
as a parent?
§ Safety is of the utmost importancefrom the parents' perspective

Very few youth are comfortable or familiar
with the metropolitan transit systemo Parents are of a similar mindset
o MET Transit is considered a “lastresort” resource
o Concept may create catalyst to future
utilization of MET Transit§ Familiarity with public transportation

Community engagement has led to greater understanding of thewidespread magnitude of the problem
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Concept
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Let’s Go!
T E E N T R A N S P O R TAT I O N

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How to Book
• Fixed radius bus route withaccess through an app• The routes, including theirtiming and destinations, will
be determined by predefined
variables such as demandand sponsorship, identified
by stakeholders• These routes can also beadjusted seasonally to caterto specific demands

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How to Book
• Fixed radius bus route withaccess through an app• The routes, including theirtiming and destinations,will be determined bypredefined variables suchas demand andsponsorship, identified bystakeholders• These routes can also be
adjusted seasonally to caterto specific demands

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How to Book
• Fixed radius bus route withaccess through an app• The routes, including theirtiming and destinations, will
be determined by predefined
variables such as demandand sponsorship, identified
by stakeholders• These routes can also be
adjusted seasonally tocater to specific demands

04/29/24 •. ©2024 INRCOG

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How to Book
• Wraps developed by youth,
for youth. Co-branding forsponsorship• Real time Parent/Guardian
updates on child’s location via
integrated app• Potential for multiple vehicles• App includes educational
content about the service

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How to Book
• Wraps developed by youth,
for youth. Co-branding forsponsorship• Real time Parent/Guardian
updates on child’s location via
integrated app• Potential for multiple vehicles• App includes educational
content about the service

04/29/24 •. ©2024 INRCOG

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How to Book• Wraps developed by youth,
for youth. Co-branding forsponsorship• Real time Parent/Guardian
updates on child’s location via
integrated app• Potential for multiple vehicles• App includes educational
content about the service

04/29/24 •. ©2024 INRCOG

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How to Book
• Wraps developed by youth,
for youth. Co-branding forsponsorship• Real time Parent/Guardian
updates on child’s location via
integrated app• Potential for multiple vehicles• App includes educational
content about the service

04/29/24 •. ©2024 INRCOG

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How to Pay• Refillable balance feature forindividual riders within the app• Cost per ride charged throughthe app, with an emphasis on
low or reduced costs

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How to Pay• Refillable balance feature forindividual riders within the app• Cost per ride charged throughthe app, with an emphasis on
low or reduced costs

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Who Drives?
• Hire vetted drivers• The only adults on the bus are
the driver and chaperones

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Who Drives?
• Hire vetted drivers• The only adults on the bus are
the driver and chaperones04/29/24 •. ©2024 INRCOG

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JourneyTHE28

COMMUNITY

Value

Access to opportunities/social determinantsof health for metropolitan youth
o Further impacts the development of skills
for youth to be successful
Safe, reliable transportation for youth gives parents
the same access to opportunities/social determinants ofhealth if as they have more time to consider their “own.”
Organizations can engage in “sponsorships”
to ensure potential staff (youth) reliable transportationo Greater service provided to customers equates
to more potential for businesses to flourish
resulting in a strengthening of the economic base

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COMMUNITY

Value

Access to opportunities/social determinantsof health for metropolitan youth
o Further impacts the development of skills
for youth to be successful
Safe, reliable transportation for youth gives parents
the same access to opportunities/social determinants ofhealth if as they have more time to consider their “own.”
Organizations can engage in “sponsorships”
to ensure potential staff (youth) reliable transportationo Greater service provided to customers equates
to more potential for businesses to flourishresulting in a strengthening of the economic base

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COMMUNITY

Value

Access to opportunities/social determinantsof health for metropolitan youth
o Further impacts the development of skills
for youth to be successful
Safe, reliable transportation for youth gives parents
the same access to opportunities/social determinants ofhealth if as they have more time to consider their “own.”
Organizations can engage in “sponsorships”
to ensure potential staff (youth) reliable transportationo Greater service provided to customers equates
to more potential for businesses to flourish
resulting in a strengthening of the economic base

04/29/24 •. ©2024 INRCOG

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PROJECT

Local philanthropic
foundational supportFunding

Community School
District Utilization

City of Waterloo

Local BusinessSponsorships

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Thank You

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Camdenton, MissouriMobility Coordination
Services
For Camden, Laclede,Miller, and Morgan
Counties in Missouri
Presented by the Camden County Senate Bill 40
Board

FOCUSQUESTION
How might we provide transportation options to low-income
families, individuals with disabilities, and other underserved
populations in Camden, Laclede, Miller, and Morgan Counties
for accessing employment, training, education, and tradedevelopment opportunities?

INSIGHTS
There are many places throughout the community that individuals need to go.

There is a lack of transportation to take individuals to and from work, healthcare, etc.

The geography of the Lake of the Ozarks region presents challenges for transportation.

For a lot of residents, transportation costs in the area are a huge burden.

The community needs more than just OATS Transit for available transportation providers.

OATS' current services have several limitations with schedules and routes.
There are limited resources within the community, and we need to build a system that will last without a lotof State support.

DESIGN CRITERIA
Provide connections within the community

Provide transportation solutions for multiple needs

Account for time and distance

Affordable

Be built on community partnerships

Improve access for individuals with transportation barriers

Sustainable and lastingMOBILITY COORDINATION SERVICES CONCEPT
Mobility Coordination Services are defined ascomprehensive individualized services which
support the customer with transportation
resource discovery, identification oftransportation service needs, and developmentof a transportation strategy to meet
individualized transportation needs, including(but not limited to) employment, training, andtrade development opportunities as well as
access to other necessary community resources.

Available for all transportation needs

Communication centers for specific demographic groups & the general public

MOBILITY COORDINATION SERVICES CONCEPT – HOW IT WORKSDATA COLLECTION• Customer Demographic Information• Trip Purpose• Trip Origination & Destination• Trip Totals• Trip Distance• Number of Unique Users• Service Outcomes (Success or Failure)• Transportation Service Utilization• Trend Analysis• Satisfaction Surveys• Needs Assessments• Cost Analysis• National, state, and regional data
• Other Important Information

All community partners provide essential data

STRATEGIC PLANNING - COMMUNITY PARTNERSHIP
Community
Needs
Assessments,
Education, andOutreach

Chambers ofCommerceState Fair
Community CollegeLocal
Employers

New Growth Transit
MOCA(Community Action)

Service Planning,Marketing, andNew Mobility
Coordination
ServiceCollaboration

Other DDRBs(I/DDServices)

Camden County SB 40 Board
Local Area Needs Initiative

LOCLG(RPC –MultimodalTAC)(Mobility Coord. Service Providers)OATS(PublicTransit)

COMC(FQHC)LOREDC& LREDI(EconomicDvlpmt.)

Lake of Ozarks
Transportation
Council

Maintain Transit
Service Networks,Service Data
Records, andProgram
Sustainability
Collaborative
Research,
Collaborative
Analysis, and New
Transit ServiceDevelopment

MOBILITY COORDINATION SERVICE VALUE CHAIN
Local Area Needs Initiative (ClientSpecific Mobility Coordination Services)

Camden County SB 40 Board (ClientSpecific Mobility Coordination Services)

New Growth Transit (Public Mobility Coordination Services)

SUPPLYSUPPORT

PublicTransit

Community
Funding

Volunteer Transit

PrivateServices

Local/CountyGovernment
Funding

State/FederalTransportation
Funding

HealthServices
Funding

SeniorCenters/Area Agencies
on Aging

SocialServiceAgencies

Healthcare
ServiceProviders

Employers

ONGOING DEVELOPMENT
Next Steps:• Operational Plan Development• Budget Development• Determine Essential Data Gathering Processes• Determine Informational Sharing Processes• Forms and Content Development• Determine Software Utilization• Establish Primary & Secondary Communication Methods• Controlled Concept Testing• SWOT Analysis

POTENTIAL FUNDINGOPPORTUNTIES•Sources:• County Governments• Municipalities• County Developmental Disability
Resource Boards (DDRBs)• County Senior Services Boards• Foundations• Businesses• Healthcare providers• State social service agencies• Missouri Department of Transportation(FTA Programs)• Other grants & fundraising
opportunities

Camden County
Senate Bill 40 Board

THANK YOU!

Ed Thomas, Executive Director
PHONE

573-317-9233

EMAIL

director@ccddr.org

WEBSITE

ccddr.org

Hillsboro, Ohio

04/29/2024

WORK RIDES
Empowering Commutes,
Empowering Rides

THE TEAM
Our team includes representatives of a public transportation provider
serving 4 counties, mobility managers covering all 9 counties, a regional
healthcare facility with locations in 5 counties, the district’s Area Agency
on Aging, and public/private transportation consumers.

FOCUSQUESTION
How might we create transportation options
for our region’s low-income or older adultresidents to improve their economic stability
and/or healthcare access?

DESIGN
CRITERIA
01.
Address conditions that limit
transportation providers fromextending servics.

04.
Riders perceive the cost to use isgood value for the service received.

07.
Be provided in a way that users feelsafe at & around transportation stops& facilities.

To be successful, oursolution would...

02.
Ensure transportation needs are viewed andaddressed through a regional, not local lens.

05.
Leverage the existing efforts ofcommunity partners to enhanceexisting services.

08.
Will simplify the use of public
transportation, with increased awareness& training on resources

03.
Will better match transportation
service to the needs or riders.

06.
Provide cross training for healthcare
and transportation.

09.
Leverage the problem-solving
abilities of riders and their supportsystems.

KEY FINDINGS
Options Available

Employment or Healthcare

Services that people (includingthe team) did not know about.

Many healthcare options alreadyavailable.

Awareness

Resistant Employers

Residents did not know about
mobility managers.

We interviewed employers in theregion. They admit transportation
is a barrier.

Regional or Local

Gas/Repairs

People are more concerned withlocal options.

People have cars or friends/family
who could drive them but they do nothave money for gas & repairs.

HUMANCENTERED

Two of our concepts received an equal number ofvotes from stakeholders in the community.

FUNDING OPTIONS

GrantsDonations

Rider Contributions

Foundations & localfunding.

Individuals, businesses,& fundraisers.

Pay what they can.

LEARNING LAUNCH

Eligibility

Funding

Marketing

Employers

Information needed,
approval process.

Economicdevelopment and antipoverty funding
initiatives.

For the rider, for thedonor.

Encourage employers &local government tosupport the program.

Thank You

Topeka/Lawrence, Kansas

Safe Spaces
Topeka/Lawrence, Kansas
29 Apr 2024

u How might we increase affordable

Focus question:transportation services to healthcare appointments for older adults
and people with disabilities inDouglas and Shawnee Counties?

Insights related to the focus questionu

Focus question redirect There isalso an existing need to takepeople to/from local medical
appointments after 2pm on
weekdays and on weekends (afterour senior centers close).

uInitial assumption was disprovenby data collection Getting people
to medical trips was important;crossing county boundaries to doso wasn't as important to people as
we had initially thought.

uService boundaries – who setsthem? Learning who has theauthority to set/change thembroadened our discussions.

uMany hospitals – any discussion?
Medical centers want a solution,
but not much collaboration has
happened among them to date.

Concept storyboard

Concept storyboard

Concept storyboard

Concept storyboard

Concept storyboard

Concept storyboard

Concept storyboard

Concept storyboard

Concept storyboard

Our concept’s implementation valueuuuOperationalu

One vehicle/one driver doing multiple short trips in a dayuAddresses medical, nutritional, and social needs

Financialu

Cost savings by combining multiple riders to a single destinationuSponsorship would reduce costs further

Customer-facinguGreater opportunity for peer interactionuMultiple destinations on the same dayu

Improved public perception of transit services

Thoughts onfundingu

AARPu

AAA-Kansasu

Blue Cross/Blue Shieldu

Kanas Health Foundationu

Stormont Vail Hospitalu

Lawrence Memorial Hospitalu

University of Kansas Medical CentersuTitle IIIB Older Americans Actu

State and federal transit fundsuOther private foundations/grantors

Thankyou!

Heidi Briery
SRC of Douglas County
Millie Davis
Topeka resident
Deb Dawkins
East Topeka Senior Center
Susan Harris
Jayhawk Area Agency on Aging
Dre’Vel Taylor
Director of Mobility Management for Lawrence/Douglas County, KSMike Spadafore
Director of Mobility Management for Topeka/Shawnee County, KS
mspadafore@jhawkaaa.org 785.235.1367 x122
https://ksrides.org/k-cart/

Wrapping Up

Final Monthly Report, Supplemental Report, andInvoice• Due May 15, 2024
• The final monthly report is cumulative of all months;• A supplemental report will be sent to team leads;• NCMM needs submitted with the reports a copy of:• your assumption testing worksheets• prototypes, illustrations, etc.
• results of surveys, etc.
• any other “collateral” developed with your projectNext Steps

Discuss transition into the 2024 Learning Launch grantwith your teamTransition process:•All team members complete surveys (due today)•Team lead and team facilitator have conversation with NCMM’sevaluator, Carol Kochhar-Bryant

For teams moving forward into the learning launch phase• Contract put in place in May• Begins May 2024, ends December 31, 2024
• Grant amount: up to $20,000• No competitive application

Thank You!

Recordings of the presentations and their materials will be available
nationalcenterformobilitymanagement.org/design-challenge-2023/