Sustainability2024

Our Commitment
At Mandarin Oriental, Doha, we are committed to delivering service excellence with sustainability at the forefront. 'Acting with Responsibility' is a core principle at Mandarin

Oriental, deeply rooted in our heritage. Our sustainability initiatives are designed to make a positive impact on the world, empowering our colleagues to proactively addressenvironmental and community needs.
•Eco-friendly collaborations with suppliers, business partners, and guests to actively reduce the environmental impact of our operations•

Acknowledging and respecting the principles contained in the Universal Declaration of Human Rights and prohibiting child labour•

Sourcing responsible, eco-labelled, and fair-trade certified products•

Training colleagues on relevant environmental and social issues and engaging guests in responsible consumption•

Reducing greenhouse gas emissions•

Reducing energy consumption through optimization processes and LEED conversion•

Spreading awareness about practices to save water•

Waste Management and recycling programme utilizing the Reduce, Reuse, and Upcycle mode

Our Sustainability Committee
The Sustainability Committee at Mandarin Oriental, Doha was established with the goal of integrating sustainability into daily operations.
Committee Members

Committee Role

Job Title

Thomas Kinsperger

Head of Committee

General ManagerAlton Hutton

Sustainability Chairperson

Director of Engineering

Raoul Steinbach

MemberDirector of Food & Beverage

Anastasia Papaspyridi

MemberDirector of Marketing Communications

Felix Kessel

MemberDirector of Commercial Strategy

Vuslat Sivri

MemberDirector of People & Culture

Cassandra Forrest

MemberDirector of Spa & Wellness

Hyung Gyu Kim

MemberExecutive Chef

Abdollah Mahmoud

MemberDirector of Business Development

Javier Verdejo

MemberRooms Division Manager

Joseph Ndava

MemberPeople & Culture Manager

Annie Damalerio

MemberColleague Health & Wellness Manager

Prajith Thekkekara

MemberMaterials Manager

Shahadat Hosen

MemberEngineering Manager

Madonna Echalar

MemberEngineering CoordinatorOur Accreditations
Mandarin Oriental, Doha has earned official certification from Global Sustainable Tourism Council (GSTC),
highlighting the hotel’s commitment to sustainability. As sustainability gains prominence in luxury tourism, thiscertification serves as a strong testament to Mandarin Oriental, Doha’s efforts in adopting sustainable
practices.

LEED is an influential rating system developed by the U.S. Green Building Council that evaluates green
building design, construction, operations and performance, and Gold is one of the top rating levels that abuilding can achieve. The hotel is part of the ambitious sustainable Msheireb Downtown Dohadevelopment project which has one of the greatest concentrations of LEED-certified buildings in theworld.

Our Goals
At Mandarin Oriental, Doha, our main goal is to make substantial progress towards our sustainability commitments, with structured objectives spanning both group-wide andhotel-specific targets across key pillars.

Single-Use PlasticResponsible Procurement

Endangered Species

We have successfully achieved singleuse plastic free status by eliminating
all single-use plastics.

We are committed to procuring certified
commodities, including coffee, tea, vanilla,
cocoa, and sugar, as well as paper.

Eliminate endangered seafood species
from all menus, compliant with theWWF Endangered Seafood Guide.

Social Initiatives

Waste & Food Management

Hotel Specific Initiatives

We are committed to two social
impact initiatives every year.

We are committed to ensuring measurement
practices and waste segregation are effectively inplace.

We aim to complete a minimum of two sustainability
initiatives annually, driven by the property's own
objectives.

Paper

Energy Efficiency

Implement processes to reduce paper
consumption throughout the hotel,and where paper is used, ensure
100% sustainable certified paper.

Strong focus on renewable energy, having
installed solar panels (both photovoltaicand thermal technologies).

Commitment to UN SDGs
We at Mandarin Oriental, Doha are committed to advancing the United Nations
Sustainable Development Goals (SDG), integrating them into our operations toensure a sustainable and equitable future for all:•

Aligning operations and strategies with the SDGs to promote prosperity
while protecting the planet•

Implementing specific initiatives to address SDGs relevant to ourbusiness, such as responsible consumption and production, affordable
and clean energy, and decent work and economic growth•Partnering with local communities, suppliers, and stakeholders to expand
our impact on sustainable development•

Regular reporting and updates on our progress towards these goals,
ensuring transparency and accountabilityMsheireb Downtown Doha
Advancing sustainability practices within the tourism industry is a fundamental pillar of
Msheireb's strategy.

Building Design
Ensure all tourism-related infrastructure, such as hotels, restaurants, and attractions, adheres
to strict green building standards to minimize energy consumption, water use, and wasteproduction. This includes using renewable energy sources, integrating energy-efficienttechnologies, and implementing water-saving practices.

Operation
Hotels are encouraged to pursue certifications that recognize and promote green practices.
Additionally, responsible consumption should be prioritized, including the adoption of organic,
eco-labeled, and fair-trade products to ensure sustainable and ethical sourcing.

Community Engagement
Initiatives that foster community development and benefit both internal and external
stakeholders by tackling social issues like education, healthcare, and cultural preservation, as
well as environmental challenges including conservation, waste management, pollution control,
and resource sustainability.

Sustainable Practices in Msheireb
Urban Design and Cooling
Streets are oriented to capture cool breezes and shade pedestrians, with buildings massed toshade each other and light-colored to reduce cooling needs.

Energy Efficiency
Use of eco-friendly building materials, thicker walls, and heat-isolating glass reduces energy forcooling. Photovoltaic panels on over 6,400 rooftops generate electricity and 1,400 panels
provide hot water, contributing to a 30% reduction in energy use, supported by advanced
building designs and a high-efficiency district cooling plant.

Water and Landscape Management
Non-potable water saving is at 70% of city consumption, using refined water, and landscapeneeds are minimized by using native species and efficient irrigation systems.

Waste and Transportation
The city employs an advanced waste collection and segregation system with most waste
recycled or reused and promotes green transport with a tram system and dedicated lanes forbicycles and pedestrians.

Our Initiatives
Sustainability Impact

Environmental Efficiency
Electric Car Charging Stations
Electric car charging stations, provided in partnership with Tesla, are available
in the car park for enhanced guest convenience.

Green Transportation
Providing guests with the choice of electric car transportation via an electricvehicle.

LEED Gold Certification
The LEED Gold Certification awarded to Mandarin Oriental, Doha's buildings
signifies our adherence to the highest standards of environmental sustainability
and green building practices.

Environmental Efficiency
Water Efficiency
Water used for landscaping and flushing toilets is non-potable. Savings areachieved by using low-flow toilets, lavatories, and showers.

Waste Management
The implementation of Automated Waste Collection System AWCS efficiently
segregates three types of waste streams, improving recycling and compostingprocesses. Additionally, recycling efforts include paper, plastic, and tins, withused deep-frying oil converted into bio-oil.

Targets 2024
• Achieve less than 2.2 kg of non-diverted waste per sqm• Achieve more than 42.0% of waste diversion rate

Energy Efficiency
Solar Panels
Solar panels have been installed to pre-heat water and power emergency lighting,significantly reducing reliance on gas and electricity.

Building & Guest Rooms Management Systems
Our GRMS automatically turns off lights in unoccupied rooms, deactivates air
conditioning when doors or windows are open, and regulates temperature for
optimal energy conservation.

Building Design
Ventilation in the basement car park is regulated by carbon monoxide sensors
to control demand.

In-Room Practices
NordaqNordaq, our in-house bottling plant, serves water in reusable glass bottles.

Towel and Linen Program
The towel and linen exchange program empowers guests to choose lessfrequent changes, reducing water consumption in laundry services.

Eco-friendly Bathroom Components
Installation of eco-efficient toilets, taps, and showers to minimize water usage,
alongside repurposing stormwater and A/C condensation for non-potableapplications.

Single-Use Plastic Free
We have successfully eliminated of single-use plastics from its operations,while also incorporating eco-friendly amenities.

Sustainable Canteen
Meatless Monday
At the staff canteen MOments, ‘Meatless Mondays’ have been established, offering
a selection of non-meat and plant-based dishes in line with our commitment toenvironmental stewardship.

No Bin Tuesday‘No Bin Tuesdays’ at MOments highlight our dedication to eliminating food waste,contributing to our broader sustainability efforts.

Responsible Procurement
Agricultural Commodities
Sourcing exclusively sustainable, organic, eco-labelled, and Fair-Trade certified
products such as coffee, cacao, tea, vanilla, and seafood, ensuring no endangered
species are used.

PaperFor our office supplies, we are committed to using only FSC-certified paper
to support responsible forest management and sustainable use of resources.

Heenat Salma Farm
Mandarin Oriental, Doha partners with Heenat Salma Farm, sourcing fresh,organic vegetables and herbs for our dining outlets and staff canteen, thereby
supporting local agriculture and ensuring the highest quality of produce.

Responsible Procurement
Beekeeping Initiative
The beekeeping initiative at Mandarin Oriental, Doha exemplifies our responsible
consumption by managing 15 beehives across the country, producing honey fromthe Sidra tree in harmony with sustainable practices.

Malika Honey
Mandarin Oriental, Doha collaborates with Bu Saif’s Apiary to produce Malika,
a natural Qatari honey named after the Arabic word for "queen," reflecting thequeen bee's pivotal role. Purchasing this honey and its derivative confections aidsin the hotel's biodiversity protection efforts—a cornerstone of its sustainability
strategy.

2023
22
annual initiatives
Conducted by colleagues

1,000+
annual volunteer hours
Dedicated by colleagues

Our CommunitiesSustainability in ActionOur Communities
Natural Landscapes Conservation Efforts
Mandarin Oriental, Doha actively engages in cleanup activities at various
archaeological sites and beaches throughout the year, aiding in thepreservation of our natural and historical heritage.

Breast Cancer Awareness Contribution
In alignment with Breast Cancer Awareness, Mandarin Oriental, Dohapledges to donate a portion of proceeds from selected services andproducts sold in October to support breast cancer research andtreatments in Qatar.

Partnering with Purpose
Mandarin Oriental, Doha engages with diverse partners across Qatarto serve a spectrum of local community needs, focusing on educating
and motivating the younger generation about the importance of social
contribution and active citizenship.

Our Colleagues
Volunteering Hours
At Mandarin Oriental Doha, every colleague is entitled to one paid day leaveannually to fulfil their volunteer hours, with a commitment to contribute six
hours to any of the community and volunteering activities available throughout
the year.

Sustainability Training
We prioritise continuous learning, successfully ensuring that all colleagues
complete the annual colleague sustainability training to foster best practicesin our industry.

Greenview Portal: Our Sustainability Management System
Greenview supports Mandarin Oriental’s sustainability programme with
the Greenview Portal, a sustainability data management system that allows
us to monitor our progress and collective impact as a group, and individuallyat each hotel.

Goals2030

2030 Goals
At Mandarin Oriental, Doha, we are committed to achieving these goals:

Achieve equal to or lessthan 275.0 kWh of Total
Energy Per sqm

Achieve 1% Renewal Energy

Achieve equal to or lessthan 4.5 kg of Nondiverted Waste Per sqm

Achieve equal to or morethan 17.0 % of Waste
Diversion Rate

Achieve equal to or less than
529.0 L of Total Water
Consumption Per sqm