Smarter
protects your IT
investment
Lenovo offers a comprehensive portfolioof services that support you during thelifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support,
to asset recovery, Lenovo offers the expertise andservices to help you more accurately budget for IT
expenses, enjoy quicker service times and keep end
users productive and happy.
Let Lenovo Services’ unique offerings and expertise
help you get the most out of your technology
investment.

Why Lenovo?

1.

No one knows our products like we do.
The best products deserve the best service.

2.

Certified Lenovo technicians use Lenovo-Qualified
parts for the highest quality repairs.

3.

Our global network of regional support centersoffers consistent, local-language support to yourorganization and employees, wherever they are.

Lenovo Warranty Services offer
Cost savings
Minimize unplanned operating
and maintenance expenses.

Shortened repair
and downtime
Convenient Premier Support
and Onsite warranty.

Need-based customization

Global coverage

Lenovo’s flexible warranty options
are designed to fit the varying needs
within an organization. Match service
coverage duration with the expected
lifecycle of your PCs.

Consistent service levels for
multinational organization,with in region and local
language support.

How does it work?
Lenovo base warranty
All Lenovo Warranty Services are performed by Lenovo-trained techniciansin certified repair centers, using only Lenovo-approved parts. The basewarranty on your Lenovo purchase includes:•Default 1- or 3-year coverage windows.

•Onsite Support or Pickup & Return Service.

•Optional Customer Carry-in.

Warranty extensions & upgrades
Renew at the end of your original warranty and enjoy the same ease of mind
as if you just start using your device on day one.
•Extend your warranty at any point up to 3 or 5 years depending on thedevice that provides a fixed-term, fixed-cost service solution that allows
accurate budgeting for equipment expenses.

•Warranty upgrades enable customers to vary response time and level ofservice to match critical support needs.

International Warranty Upgrade
Travel Internationally? Get the International Warranty Upgrade to extend
your Accidental Damage Protection coverage, Keep Your Drive Service, andSealed Battery Warranty.
These options can be selected at the time of purchase or within the term of
initial base warranty coverage.

Flexibility that meets your needs
Repair at a Lenovo location

Repair at Customer’s location•Mail-in – Parts and labor repair coverage,
where the customer is responsible forshipping (including packaging) to authorized
warranty provider or repair center.1••

Carry-in – Parts and labor repair coverage,
where the customer is responsible fordelivery to authorized warranty provider orrepair center.1

Onsite – Parts and labor repair coverage, wherelabor is provided onsite at the customer’s placeof business or home. If Lenovo determines yourproduct problem is covered by the productwarranty and cannot be resolved over thetelephone, or with a customer replaceable unit
(CRU) part, a technician will be dispatched foran onsite repair.2•Depot – Parts and labor repair coverage,
where shipping (including packaging) ordelivery to the repair center is paid for byLenovo.

•Tech Install CRU (Customer Replaceable Unit
parts) – With an onsite warranty installationof self-service CRUs is the customer’sresponsibility. For some customers CRU
installation is not possible. With Tech Install
CRU service Lenovo’s onsite service isenhanced to include installation of all internal
CRU parts.2

Other warranty upgrades
Sealed Battery WarrantyThis service offers battery replacements, delivered by Lenovo Authorized
Service Providers, for a fraction of the replacement cost for a sealedbattery. Sealed Battery Warranty includes a single replacement and isavailable from 1 to 3 years for notebooks or 1 to 2 years for tablets.

Accidental Damage Protection
Today’s highly mobile workforce knows that accidents happen. Drops,bumps, and spills can damage even the most durable tablets and PCs.
Lenovo’s Accidental Damage Protection service covers accidents beyond
the system warranty and protects your devices from non-warranty
operational or structural failures incurred under normal operating conditions.
This service prevents IT departments from purchasing and managing
spare inventory for damaged units. Accidental Damage Protection offers
continued coverage and multiple repairs, or a single device replacement.

Accidental Damage Protection “One”
Accidental Damage Protection One is perfect when unintentionaldamage isn’t so common, permitting a single repair during
the coverage period. Available on selected tablets.

Keep Your Drive Service
Lenovo’s Keep Your Drive Service is the convenient, secure way toretain your drives and confidential data in the unlikely event of a
hardware failure. Keep Your Drive supports IT security initiatives,
keeping sensitive company data on premises. Available when you
purchase systems or at any time during the system’s warranty period,
Keep Your Drive coverage continues throughout the system’s limited
warranty duration (even if the hard drive has been replaced). KeepYour Drive covers: Multiple Drives – Solid State Drives - Hard Drives.

Speak with your Lenovo
representative today.

LenovoWarranty_flyer_06-16-2022_MT
1.
2.

Carry-in or Mail-in Service may not be available in all regions.
If Lenovo determines your product problem is covered by the product warranty and cannot be resolved
over the telephone or through a customer replaceable part, repair will be made on-site.

Lenovo Services not available for every model and are subject to availability. Lenovo reserves the right to alter product offerings andspecifications, at any time, without notice. Lenovo makes every effort to ensure accuracy of information but is not liable or responsible
for any editorial, photographic, or typographic errors. Images are for illustration purposes only. For full Lenovo product, service, andwarranty specifications, visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.
Other company, product and service names may be trademarks or service marks of others. © Lenovo 2022. All rights reserved.