Finnair Notice on Passenger Rights
This Notice is based on Regulation (EC) No 261/2004 of the European Parliament and of the Council. In the event of denied boarding, long delay or cancellation offlights, Finnair will assist passengers in the following manners:
Denied boarding

Flight cancellation

When the number of passengers exceeds the number of seats on a flight,
Finnair will call for volunteers to surrender their reservation in exchange ofagreed benefits.

If a flight is cancelled, Finnair will offer the choice between reimbursementof the ticket or re-routing to the final destination including assistance andcare as previously mentioned in case of denied boarding.

If an insufficient number of volunteers come forward, Finnair willcompensate passengers who have been denied boarding against their will,with a one-time compensation amounting toIf a flight has not been cancelled due to extraordinary circumstances or thepassenger has not been informed about the cancellation in reasonable
time, Finnair might be liable to pay the same amount of compensation as if
the passenger had been denied boarding.

•••

EUR 250 for flights of 1,500 kilometres or less;
EUR 400 for all intra-Community flights of more than 1,500
kilometres, and for all other flights between 1,500 and 3,500
kilometres;
EUR 600 for other than intra-Community flights longer than
3,500 kilometres.

The above-mentioned compensations are reduced by half if an alternativetransport does not exceed the scheduled arrival time of the flight originally
booked by more than two hours (in the first case), by more than threehours (in the second case) or by more than four hours (in the third case).
The compensation will be paid except where there are reasonable grounds
to deny boarding such as reasons of health, safety or security, or
inadequate travel documents.
In such cases Finnair will additionally offer•••

refreshments and/or a meal as well as communication facilities
and if an overnight stay becomes necessary, hotel
accommodation including transport between the airport andplace of accommodation; andthe choice between either an alternative transport to the finaldestination at the earliest opportunity; or at the later date at
the passenger's convenience, subject to availability of seats; orreimbursement of the ticket if the flight is no longer serving any
purpose in relation to the passenger’s original travel plans, andthe passenger decides to cancel the journey. In case the journey
has already started, Finnair will then transport the passenger
back to the first point of departure indicated in the ticket.

Long delays
Finnair will offer refreshments and/or a meal as well as communication
facilities, when a flight is expected to be delayed•••for two hours or more in the case of flights of 1,500 kilometresor less; orfor three hours or more in the case of all intra-Community
flights of more than 1,500 kilometres and of all other flights
between 1,500 and 3,500 kilometres; orfor four hours or more in the case of other than intraCommunity flights longer than3,500 kilometres.

In case the estimated flight departure is postponed to the next day, Finnair
will offer hotel accommodation if necessary. In delays of at least five hours,
if the flight is no longer serving any purpose in relation to the passenger’s
original travel plans, the passenger has the right to cancel the journey, inwhich case Finnair will reimburse the ticket. In case the journey has alreadystarted, Finnair will then transport the passenger back to the first point of
departure indicated in the ticket.
In delays of at least three hours the passenger is entitled to the sameamount of compensation as in the event of denied boarding unless thedelay is caused by extraordinary circumstances.

The right to compensation does not apply if•
the passenger is informed of the cancellation at least twoweeks before the scheduled time of departure; or•
between two weeks and seven days before the scheduled timeof departure and offered re-routing, allowing to depart no morethan two hours before the scheduled time of departure and toreach the final destination less than four hours after thescheduled time of arrival; or•less than seven days before the scheduled time of departureand are offered re-routing, allowing to depart no more than one
hour before the scheduled time of departure and to reach thefinal destination less than two hours after the scheduled time ofarrival: or•
the cancellation is caused by extraordinary circumstances which
could not have been avoided even if all reasonable measures
had been taken. Such are for instance strikes, meteorologicalconditions, unexpected flight safety shortcomings and air traffic
management decisions.
In all the above cases, reimbursement may be paid either in cash, byelectronic bank transfer, bank orders or bank cheques, or with the signed
agreement of the passenger, in travel vouchers. The ticket shall bereimbursed within seven days.
If a passenger is faced with a situation described in this Notice and feelsthat Finnair has not acted in accordance with the Notice, the passenger
may contact Finnair Customer Relations after the journey. Contactinformation and a contact form are available at www.finnair.com/feedback
If the passenger can not reach an agreement with Finnair Customer
Relations, the passenger may contact the local consumer body forinquiries.
National Enforcement Bodies:
https://transport.ec.europa.eu/system/files/202309/2004_261_national_enforcement_bodies-2023-09-20.pdf
In Finland the passenger may turn to the Consumer Disputes Board:
Consumer Disputes Board
P.O. Box 306
00531 HELSINKI FINLAND
Tel. +358 29 566 5200
E-mail: kril@oikeus.fi
In Finland the Consumer Ombudsman and the Finnish Transport andCommunications Agency are responsible for the enforcement of thisRegulation regarding airlines.
Finnish Competition andConsumer Authority /the Consumer Ombudsman
P.O. Box 5FI-00531 HELSINKI, FINLAND
Tel. +358 (0)29 505 3000
Email: kirjaamo@kkv.fi

Finnish Transport andCommunications Agency(Traficom)
P.O. Box 320
FI-000590 TRAFICOM
Switchboard: +358 29 534 5000
Registry: kirjaamo@traficom.fi
English 2/2023 SL