CASE STUDY

DefenTec Deploys KeeperMSP to Defend
its Clients’ Systems from Cyberattacks© 2022 Keeper Security,REV
Inc. 7.18.22
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OVERVIEW
DefenTec began as a managed services provider (MSP) before transitioning
into a managed security services provider (MSSP). Now, in addition tooptimizing their clients’ data environments through managed services, IT
support and consulting, and cloud computing, DefenTec also fortifies themthrough a full range of managed security services, including secure Wi-Fi
design, network audits, and of course, password management.
“When clients come to us, it’s because they need help with their security,
not just help with their IT services,” explains company CEO, German Saldivar.
“Presenting ourselves to potential clients as a cybersecurity company puts
them on notice that if they don’t value security, they should go elsewhere.”
Saldivar is quick to point out that password management is DefenTec’s top
security priority, both internally and when securing clients’ systems. “Thebiggest issue with any breach is weak passwords,” he says. “When a client
gets breached, it’s usually because of a compromised employee password.”

The biggest issue with any
breach is weak passwords.
When a client gets breached,
it’s usually because of acompromised employeepassword.

© 2022 Keeper Security, Inc.

2PROBLEM PASSWORD HYGIENE
Because MSPs/MSSPs manage other companies’ ITsystems, they have unique password management
needs themselves. “In addition to all of our internal
passwords, we need to keep track of and secure all of
our clients’ passwords as well,” explains Saldivar. “Westruggled to find a platform that could house all ofour data, and sometimes, it was spread across threedifferent platforms. We needed the ability to manage allof our client information from one dashboard.”
Prior to partnering with Keeper, DefenTec briefly
experimented with a different password management
solution. “I used it for two months,” Saldivar recalls.
“It was really difficult to use, and policy changes wereabsolutely horrible. As an admin at an MSSP, you need
to be able to give rights to different users at different
clients. When we made changes, it would take at least
five to 10 minutes, and sometimes as long as a halfhour for the changes to take effect. This was completelyunacceptable. When users request access, they need it
immediately.”

We struggled to finda platform that could
house all of our data,and sometimes, it was
spread across threedifferent platforms.
We needed the ability
to manage all of ourclient informationfrom one dashboard.

Additionally, none of the other company’s solutions weresuitable for MSPs/MSSPs. “They wanted us to makea separate account for every client, with a separate
admin dashboard. That doesn’t work for an MSSP; weneed everything on one dashboard. They don’t consider
the needs of security companies at all, which is a real
downfall, because we need this service.”© 2022 Keeper Security, Inc.

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SOLUTION
An internet search steered Saldivar towards KeeperMSP. “I really liked how Keeper had a product designed
specifically for the managed services market, that let providers manage their clients all from one portal,” he says.
In addition to using Keeper internally, DefenTec offers it as a managed service to their clients. “In addition to folders
with our internal login information, we use Keeper to create shared client access folders, where we can share all of
the information that clients have stored with us, such as their Active Directory, OneDrive, and Microsoft 365 logins,etc. The client can access their folder and see all of the information we have on them.”© 2022 Keeper Security, Inc.

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RESULTS & BENEFITS
Saldivar and his team rave about Keeper’s ease of use.
“I love that if the user takes the time to read theprompts as they come up, Keeper guides you throughthe process of whatever it is you want to do. No otherpassword manager does this. Sometimes, softwaredevelopers don’t think like end-users, but Keeper’s
developers have clearly gone out of their way to make auser-friendly product. With Keeper, you can’t go wrong if
you just read what’s on the screen.”

Security Audit Screen

Keeper guides you
through the processof whatever it is you
want to do. No otherpassword manager
does this.

Saldivar has seen significant productivity gains within
DefenTec since implementing Keeper. “We haveeverything set up the way we want it to. We know exactly
where to go, what shared folder to access when we needto resolve an issue. The reduced number of clicks isamazing. Having everything on one platform is saving us
a lot of time, and we can work a lot more efficiently.”
Keeper’s security audit score provides clients with avisualization that helps them understand the importanceof password hygiene to their overall cybersecurity. “Ifclients can’t see how bad their password security is,they can’t make it better. When onboard new clients toKeeper, we use a white-glove approach and set it up forthem. We import their current passwords and show themthe security audit section. I tell them to look at theirsecurity score like a FICO score. If we show them a really
low number, they almost take it personally; they want to
fix it immediately.”

Keeper’s developers
have clearly gone outof their way to make auser-friendly product.

© 2022 Keeper Security, Inc.

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Prior to DefenTec deploying Keeper, DefenTec’scustomers frequently submitted password reset
requests. Now, when a customer requests a password
reset, Saldivar recognizes it as a red flag. “We knowthat not everyone in their company is using a password
manager, and we can have a conversation with the client
about that. This visibility is a big selling point for clients.
They like that we can see what’s going on.” In addition tokeeping an eye out for password reset requests, Saldivarruns monthly reports for all clients to make sureeveryone in their organizations is using Keeper.
Saldivar likes that KeeperMSP supports custom
branding. “When we set Keeper up, a client may ask if
it’s our software. Being able to somewhat white-label
it helps bolster their confidence. They know that we’re
not just reselling a software package that we don’t know
anything about.”

Password management
is number one. If
we can’t secure ourclients’ passwords,
we can’t secure theirsystems, so we want tomake sure everyone isusing Keeper.

In addition to helping DefenTec improve internal
efficiency and keep its clients secure, KeeperMSP
provides an additional revenue stream, with thecompany able to mark up each subscription it sells
to its clients. Currently, DefenTec offers Keeper as an
optional add-on service, but in the future, Saldivar plansto bundle it into all of the company’s managed security
solutions packages. “Password management is numberone. If we can’t secure our clients’ passwords, we can’t
secure their systems, so we want to make sure everyone
is using Keeper.”Custom Branding© 2022 Keeper Security, Inc.

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ABOUT KEEPER
Keeper Security, Inc. (Keeper) is the market-leading,
top-rated cybersecurity platform for preventing
password-related data breaches and cyberthreats.
Keeper’s zero-knowledge security and encryptionsoftware is trusted by millions of people andthousands of businesses across the globe to mitigate
the risk of cybertheft, boost employee productivity
and meet compliance standards. Keeper has been
named PC Magazine’s Best Password Manager of theYear & Editors’ Choice, PCWorld’s Editors’ Choice
and is the winner of four G2 Best Software Awards
and the InfoSec Award for Best Product in Password
Management for SMB Cybersecurity. Keeper is SOC2 and ISO 27001 Certified and is also listed for use bythe U.S. federal government through the System forAward Management (SAM). Learn more athttps://keepersecurity.com/msp.
Keeper Third-Party Attestations and Certifications

Keeper Awards and Recognition

2021 Enterprise Leader
4.7 out of 5 stars

Editors’ Choice
4.5 out of 5 stars

Gartner Peer Insights
4.6 out of 5 stars

Spiceworks
4.9 out of 5 stars

keepersecurity.com | sales@keepersecurity.com© 2022©Keeper
2022 Keeper
Security,Security,Inc.
Inc.
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