Passenger Uses PrizmDocto Enhance Their
Community Platform
Case Study Highlights
About Passenger, Inc.

6,000 documents
processed per monthPassenger is the company behind the Fuel Cycle
online community platform. The enterprise-grade,
SaaS-based software platform helps the world’s
leading brands engage with current and future
customers and stakeholders to drive insights,

1-2 months ofdevelopment time saved

innovation, and advocacy. It combines market-leadingsocial networking, collaboration, media, research,
advocacy, and analytics features into a single intuitive
interface. Founded in 2005, Passenger is privately heldwith offices in Los Angeles and New York City.

2 weeks to integrate
and deliver to market

The Challenge
Between 2013 and 2014, Fuel Cycle was in transition.
The platform needed a document solution that would

100% scalability
as business grows

enable users to upload and share files within theirprivate communities that had anywhere between fiveand 50,000 members. The Chief Product Officer, VP
of Engineering, and Lead Architect set out to find an© Accusoft Corporation. All rights reserved.

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overarching solution that would meet the needs oftheir vast community base. But because they werein the middle of development, they couldn’t spend
months analyzing options.
The team looked into solutions such as Google
Docs Viewer, Crocodoc, and Accusoft. However,they discovered that there weren’t many options

CUSTOMER PROFILE

that could provide the type of security andcapabilities that they needed. The Google Docs
Viewer had issues with privacy. Crocodoc lacked awide breadth of functionality. Ultimately, Accusoft
had presented exactly what Fuel Cycle needed

Headquarters

Los Angeles, CAIndustry

Software and Services

Founded2005

Employees50Accusoft Customer

Since 2014

Business Solution

Universal document
viewing with PrizmDoc
Cloud-Hostedwith PrizmDoc. “There was no need for customers
to download additional software. The productsupports multiple platforms. Our developers did
look at building our own viewer, but ultimately thiswould have added 30-60 days to the development
time,” said Kevin Owens, Chief Product Officer.
The company decided on Accusoft’s PrizmDoc
cloud-hosted product. “We looked at some selfhosted Java libraries, and also doing it throughGoogle Docs. Nothing was quite right. We went withPrizmDoc’s cloud solution. That way, we don’t haveto worry about software updates,” Owen confirmed.

The Accusoft Difference
Fuel Cycle’s biggest priorities are global scalability
and added customer support. PrizmDoc helps
the company reach the needs of a wide range ofclients. “We liked the breadth of document types
that PrizmDoc could handle within our application,”“Our sales team has doubled
in size since we added
PrizmDoc to our product.”reported Owens. PrizmDoc now offers the company
a range of solutions that add to their customer
base and support the community’s document
sharing needs.

© Accusoft Corporation. All rights reserved.

—Kevin Owens
Chief Product Officer

www.accusoft.com | 2

In the community, brands receive
feedback on specific content. For
example, brand moderators will
upload content in the form of PDFs
or Word documents. Community
members will comment on these
documents to share their opinions
on the product, advertisement, orpromotion. “We use PrizmDoc toactually display all the documentsin the system. It works on mobile aswell,” says Owens.
Fuel Cycle creates a platform forcompanies and their customers
to come together in real-time foran ongoing dialogue about thecustomer experience. “I’ve worked
at companies where we developed
our own readers and it wasa constant headache. To nothave to worry about document
formats like loading PDFs,
Word documents, or Excel

PrizmDoc allows members of the Fuel Cycle community toview and share documents directly within the platform.

files, that’s the biggest ROI that
PrizmDoc brings us.”
Fuel Cycle was able to integrate PrizmDoc into theirPrizmDoc to provide Fortune 500 clients like

product offerings very quickly. “We had to do someMastercard, Hertz, and AIG with the solutions that

testing on mobile and different browsers. It tookenable the community to flourish.

around a couple weeks,” recalls Owens.

The Result
In the past year, Fuel Cycle used PrizmDoc toenhance their document sharing capabilities, which“PrizmDoc is reliable; I don’t have to worry about it
working. I can basically ‘set it and forget it.’ Also, welike that there are multiple pricing options that allow
Fuel Cycle to scale up as our business grows,”
noted Owens.

boosted their customer base. The company relies on© Accusoft Corporation. All rights reserved.

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The company finds peace of mind in
the lack of worry and development
time that came with their investment
in PrizmDoc. “I know there arecost savings here because myteam has spent no time in QA ordevelopment,” Owens said. “I know
we saved a lot of time and money bypartnering with Accusoft.”
Now that Fuel Cycle is using
PrizmDoc, the company has grownexponentially. The viewer was the“I’ve worked at companies where wedeveloped our own readers and it wasa constant headache. To not have toworry about document formats likeloading PDFs, Word documents, orExcel files, that’s the biggest ROI thatPrizmDoc brings us.”solution to many customer requests.
The sales team has doubled
since the partnership in order to—Kevin Owens

support the new customers that areChief Product Officer

interested in the platform. Currently,
the company is operating at a
Business Elite annual level of 6,000
document uploads per month.

About Accusoft
Accusoft offers a robust portfolio of document and imaging tools created for developers.
Our APIs and software development kits (SDKs) are built using patented technology,
providing high performance document viewing, advanced search, image compression,
4001 North Riverside Drive
Tampa, FL 33603 USA+1 800 875 7009

conversion, barcode recognition, OCR, and other image processing tools for use inapplication and web development.
Founded in 1991, Accusoft is focused on solving document lifecycle complexities througha customer-focused approach, continuous product development, proactive support, andforward-thinking leadership.

© Accusoft Corporation. All rights reserved.

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