Koshu City Rental Bicycle Service
Use of Service Agreement
When using a bicycle, please obey "five rules for safe bicycle usage".
1.In principle,bicycles must be used on the road,not on the sidewalk.
2.Ride on the left-hand side of the road.(Riding on the right-hand side of the road isprohibited)
3.Give way to pedestrians when riding on the sidewalk by riding slowly on the side closest to
the road.
4.Obey safety rules.
→Do not ride while under the influence of alcohol.
→Only one rider per bicycle.
→Do not ride in parallel.
→Use a light at night.
→Obey traffic signals. Stop at traffic signals. Look both ways.
5.Wearing helmet is recommended.
(Helmets are a requirement for children 13 years or under)
Chapter 1 General Provisions
Article 1. Definitions
The terms used in this Agreement will have the following meaning:
Bicycle sharing system:System for renting bicycles to members through the removal of thebicycles from and the return of the bicycles to cycle ports during operating hours
Member A party which has entered into a Member Agreement with KOSHU CITY
concerning the bicycle sharing system in accordance with Article 3.
Bicycle:Bicycle provided by KOSHU CITY. for members to use
Cycle port:A set of bicycle docks used for the rental,return,and storage of bicycles
Operation panel:Control device that locks and unlocks a bicycle
Management Office:Center that maintains and manages bicycles and cycle ports and deals
with members
Article 2. Application of Agreement
1.KOSHU CITY will enter into an agreement (hereinafter, “Member Agreement”) withentities which wish to join the bicycle sharing system set forth in this Agreement in relation

to the Koshu City Rental Bicycle Service (hereinafter, “Rental Bicycle”) operated by KOSHU
CITY, and will provide a bicycle rental service for the individual members during themembership period. Matters not established in this Agreement will be determined by law andgeneral customary practices.
2.KOSHU CITY may prepare a user manual. In such case, the user manual will be given
priority if any discrepancies should arise between this Agreement and the user manual.
3.This Agreement shall apply to all members.
Chapter 2 Member Agreement
Article 3. Conclusion of Membership Agreement
1.After first agreeing to the terms and conditions of this Agreement, individuals who wish tojoin the bicycle sharing system will apply for a Member Agreement according to the method
specified by KOSHU CITY. An applicant who is a minor must obtain the consent of a parent
or guardian before applying.
2.A Member Agreement will be established when KOSHU CITY approves the application of
the individual who wishes to join the bicycle sharing system as stated in the Paragraph 1 and2 above.
3.When any one of the following applies to an applicant, KOSHU CITY may refuse to enter
into a Member Agreement with an applicant.
(1)The individual is less than 145 cm tall.
(2)The individual is a person KOSHU CITY believes will have physical difficulty riding thebicycles provided by KOSHU CITY under the bicycle sharing system.
(3)The individual has been delinquent in the payment of past rental charges.
(4)The individual is believed to be a member of a gang, have an affiliation with a gang, or
belong to an antisocial force.
(5)The individual does not agree to the terms and conditions of this Agreement.
(6)In addition to the above, any other individual KOSHU CITY believes to be unsuitable
5.Persons who may use the bicycles will be limited to members.
Article 4. Conditions of Use
1.The member will select an agreement type and method of payment offered by KOSHU
CITY in the Member Agreement.
2.The member will pay the charges established in Chapter 5 in accordance with the selectedagreement type and method of payment as stated in the preceding Paragraph.
Article 5. Change in Recorded Information

1.If there is a change in a member’s personal information, agreement type or method of
payment selected by the user, etc. indicated by the member to KOSHU CITY at the time of
application for a Member Agreement, the member will immediately inform KOSHU CITY ofthe details and obtain KOSHU CITY’s approval.
2.KOSHU CITY may refuse to approve a change stated in the preceding Paragraph or may
cancel the Member Agreement if KOSHU CITY deems that the nature of the said change
notified in accordance with the preceding Paragraph will pose a problem in KOSHU CITY’s
delivery of services.
Article 6. Cancellation of Membership Agreement
When any one of the following applies to a member, KOSHU CITY may without giving noticeor warning temporarily suspend the member’s use of the service or may cancel the Member
Agreement.
(1)When the member has violated this Agreement or other agreement established between
KOSHU CITY and the member.
(2)When the member has caused a traffic accident during use of a bicycle.
(3)When the member is delinquent in payment of the charges stated in Chapter 5 or thepayment of any other charges under this Agreement even once.
(4)When Article 3-4 applies to the member.
(5)In addition to any of the above circumstances, when KOSHU CITY is unable to makecontact with the member, when the member has provided false information when joining thebicycle sharing system, or when for any other reason KOSHU CITY deems the member’s
continuation of use of the bicycle sharing system is inappropriate.
Article 7. Cancellation of this service
1.KOSHU CITY may unilaterally cancel this service when KOSHU CITY deems its
continuation to be difficult due to the inability to provide bicycles or the bicycle sharing
system in whole or in part, or due to any other reason.
2.In the event of the preceding Paragraph, KOSHU CITY will give notice to members andwill terminate the Member Agreements. Members will not be required to pay basic fees fromthe day the Member Agreements are canceled.
Article 8. Midterm Cancellation
A member may cancel the Member Agreement upon receiving the approval of KOSHU CITY.
In such case, the member will pay the basic fees up until the day of cancellation of the Member
Agreement.

Article 9. Effective Period of Member Agreement
The Member Agreement will be valid from the date of the conclusion of the Member
Agreement until the end of this service (including a successor service equivalent to thisservice). However, if an effective period of a Member Agreement based on an applicableagreement type is established, that effective period shall prevail.
Article 10. Period of Implementation of this service
KOSHU CITY will make public on the website prescribed by KOSHU CITY the duration of
the period it intends to conduct this service. KOSHU CITY may without prior notice amend
the said duration due to weather or other reason that may affect operation.
Article 11. Temporary Suspension and Recommencement
If KOSHU CITY deems it difficult to provide a safe service due to a natural phenomenon,
local event or other reason, KOSHU CITY may temporarily suspend the service in whole orin part upon notifying members according to a method KOSHU CITY considers appropriate
including but not limited to the website prescribed by KOSHU CITY. KOSHU CITY will dothe same when it recommences the service after the reason for suspension ceases to exist.
KOSHU CITY will not refund charges relating to the period of suspension of the service.
Article 12. ID and Password Management
1.Members will appropriately manage at their own responsibility the ID and password
provided by KOSHU CITY at the time the Member Agreement is concluded and theunlocking passcode at the time of rental of the bicycle, and will not disclose or reveal these toa third party or allow use thereof by a third party.
2.KOSHU CITY will accept no responsibility in the management of an ID, password, or
unlocking passcode except when due to an event attributable to KOSHU CITY. Any use of anID, password or unlocking passcode or any other such conduct by a third party will be deemed
to be use of the aforementioned by the member in question.
3.A member will immediately notify KOSHU CITY when his/her ID, password or unlocking
passcode is stolen or used without authorization, or there is a likelihood thereof.
Chapter 3 Rental Procedures and Return
Article 13. Reservation and Cancellation of Reservation, etc.
1.When a member intends to use a bicycle, the member may apply to book in advance anindividual rental agreement (hereafter, “individual agreement”) for a bicycle according to themethod prescribed by KOSHU CITY by indicating the preferred bycicle and cycle port forreceiving the bicycle. After taking into consideration other existing reservations, KOSHU
CITY will, insofar as possible, endeavor to arrange the reservation as requested.
2.If the member fails to take procedures to pick up the bicycle as stated in Article 14-1, after
the lapse of the period of use specified by KOSHU CITY, the member reservation will be
automatically canceled and the member will agree to this.
3.If KOSHU CITY is unable to provide a bicycle for rent according to the conditions bookedby the member, KOSHU CITY may unconditionally cancel the said booking even after thebooking has been established.
4.A member may not make any claim against KOSHU CITY regarding a booking that has
been canceled in accordance with Paragraph 2 or 3 above.
Article 14. Procedures for Rental of a Bicycle
1.After establishing a reservation for a bicycle under an individual agreement, the member
who is to use a bicycle will unlock the bicycle by operating the operation panel according to
instructions prescribed by KOSHU CITY (hereafter, this procedure will be referred to as the“delivery procedure”). An individual agreement under which KOSHU CITY lends themember the bicycle is established upon completion of this procedure.
2.Due to reasons relating to the management of the bicycle sharing system or other reason,
KOSHU CITY may decline to rent out a bicycle to a member.
3.A member may not make any claim against KOSHU CITY regarding its refusal to rent out
a bicycle in accordance with the preceding Paragraph.
Article 15. Procedure for Returning a Bicycle
1.The procedure for the return of a bicycle is completed when the member himself/herself
manually locks the bicycle and gives notification of its return using the operation panel by themethod specified by KOSHU CITY (hereafter, this procedure will be referred to as the“storing procedure”). With the completion of this procedure, the individual agreement willterminate.
2.Before returning the bicycle, the member will check to make sure he/she has not left behind
any belongings on the bicycle. KOSHU CITY will assume no responsibility for belongings,
etc. left behind by a member.
3.When a member is unable to proceed with the storing procedure stated in Paragraph 1 dueto the lack of availability of a cycle port where the bicycle can be stored, the member will
undertake the storing of the bicycle by moving it to a separate cycle port where storing ispossible.

4.When there is an emergency and the member is unable to transfer the bicycle to a separate
cycle port, the member will contact the Management Office and follow the instructions of that
office.
5.If a member fails to contact the Management Office as stated in the preceding Paragraph,or if the member fails to follow instructions given by the Management Office and leaves thebicycle outside the cycle port, the bicycle storing procedure will be considered incomplete.
Article 16. Cancellation of Individual Agreement
1.When any one of the following applies, KOSHU CITY may cancel the individual agreement
and may demand that the member return the bicycle.
(1)When the rental of the bicycle cannot be continued during the rental period due to theinoperability of the bicycle or a problem in the bicycle sharing system, or other reason(2)When there has been a breach of contract in this Agreement, an individual agreement orother agreement between KOSHU CITY and the member during the rental period.
Chapter 4 Procedures for Bicycle Accidents, Etc.
Article 17. Procedures When There is An Accident
1.If an accident involving the bicycle occurs during the rental period of a bicycle, the member
will take appropriate measures under the law and will deal with the matter as follows,
irrespective of the scale of the said accident:(1)Immediately contact the jurisdictional police and the Management Office regarding detailsof the accident(2)Immediately submit documentation and/or evidence concerning the accident required by
KOSHU CITY and the insurance company KOSHU CITY specifies(3)Obtain KOSHU CITY’s approval before entering into a settlement or agreement with athird party regarding the said accident
2.In addition to procedures stated in the preceding Paragraph, the member will make every
effort to settle and resolve any accident at the member’s own responsibility and expense.
Article 18. Procedures for Accident and Theft, etc.
1.When a member discovers a fault or a malfunction in the bicycle or the cycle port during
the rental period, the member will immediately cease the use of the bicycle and will contact
the Management Office and follow the instructions of that office.
2.When a member discovers that the bicycle has been stolen during the rental period, themember will immediately contact both the jurisdictional police and the Management Officeregarding the circumstances of the theft and will follow instructions of that office. The

member will also pay an amount specified by KOSHU CITY as the amount of the personal
liability for the theft of the bicycle.
Article 19. Procedures When a Battery Goes Flat
If the battery of a bicycle goes flat or is likely to go flat during the rental period of the bicycle,
the individual member will immediately contact the Management Office concerning the stateof the battery and will then return the bicycle to the nearest cycle port and take other necessary
procedures according to the instructions of the Management Office.
Article 20. Compensation
1.Under an established individual agreement, KOSHU CITY will provide various types ofcasualty insurance coverage according to conditions stated below for the period the member
rents a bicycle, and will provide compensation to the limit stated below for liability in damages
for which the member is liable as stated in Article 32.
(1)Death and residual disability: 10 million yen, hospital cover per day/ inpatient: 5,000 yen,
per day/ outpatient: 2,500 yen.
However, hospitalization for an inpatient is covered for no more than 180 days from the dateof the accident, and for an outpatient no more than 90 days altogether no later than 180 days
from the date of the accident.
*The indemnity period applies only to while the member is riding a bicycle. Compensation
covers damages due to sudden or random external accidents not attributable to the member.
(2) Indemnity liability: maximum up to 200 million yen (combined with per person andproperty)[rider benefits]
Litigation fee: maximum up to 10million yen.
Initial response cost: maximum up to 10million yen.
Injured party medical cost: maximum up to 500 thousand yen/person (Consolation cost,
30thousand yen).
The indemnity Article shall be subject only to accidents while the member or specified
corporate user riding the bicycle. Compensation covers legal indemnity liability for physicalinjury or damage to property to a third party resulting from the use of a bicycle by a member
or a specified corporate user.
2.The member will be liable for damages that exceed compensation limits stated in thepreceding Paragraph.
3.The member will accept without objection the possibility that the member may not receive
compensation through casualty insurance or KOSHU CITY’s compensation system due toany loss arising from an accident not reported to the police or the Management Office, or due
to a mishap arising from the member’s breach of this Agreement.
4.In addition to provisions stated in Paragraph 3 above, in some cases compensation as statedin Paragraph 1 above may not apply due to insurance terms and conditions, etc., whendisclaimers (when insurance payment is not made) apply to terms and conditions of various
types of casualty insurance.
5.The information provided on the various types of insurance presented in this Article ismerely a general overview of the said types of insurance. Members should address all inquiries
concerning details of insurance terms and conditions and procedures for making an insurance
claim to the following call center:
Enquiries
Tourism and Commerce Section
Telephone: 0553-32-2111
Chapter 5 Charges
Article 21. Charges
1.The charges members will pay to KOSHU CITY for the use of the bicycles will be theregistration fees, basic fees, extra charges and other applicable charges.
2.KOSHU CITY will clearly indicate the respective amounts of the charges and the bases of
their calculation by making details public on the website specified by KOSHU CITY. WhenKOSHU CITY intends to amend the charges stated above, KOSHU CITY will do so by
announcing the amended charges on the website prescribed by KOSHU CITY one (1) week
before they become effective.
Article 22. Basic Fees
The basic fees are the basic charges a member pays based on the type of agreement themember chooses as stated in Article 4-1, or the type of agreement amended as stated in Article
5-1, and correspond to the period of time services are received as stated in the agreement type,such as month, day or hours, etc.
Article 23 Extra Charges
1.Extra charges are the charges a member pays when a user uses his/her own authentication

card to rent a bicycle and uses the bicycle beyond the initial hours of use stipulated in eachbicycle agreement type.
2.Extra charges are charged for the period subject to extra charges, which will be from thetime the initial hours of use stated in the preceding Paragraph lapse until completion of the
return of the bicycle including the storing procedure stated in Article 15.
Article 24. Payment of Charges
1.A member will pay to KOSHU CITY the total amount of charges relating to the month inwhich services were provided by KOSHU CITY by the payment due date specified by KOSHU
CITY in the following month by the method the member selected in accordance with Article
4-1 or amended in accordance with Article 5-1.
2.If KOSHU CITY is unable to receive payment from a member according to the method
stated in the preceding Paragraph, KOSHU CITY may seek to receive payment by anothermethod of settlement established by KOSHU CITY.
Chapter 6 Liability
Article 25. Periodic Checks and Servicing
KOSHU CITY will undertake periodic checks and servicing of the bicycles and cycle ports
according to standards established by KOSHU CITY.
Article 26. Checking Prior to Use
1.To ensure that a bicycle is in order and can be safely ridden, each time a member rents abicycle, the member will make sure the brakes work, the handlebars turn, the air pressure in
the tires is adequate, the bell rings, the operation panel works,and the battery is sufficiently
charged.
2.When a member discovers that a bicycle is faulty, fixtures are missing or maintenance has
been inadequate, the member will immediately report the matter to the Management Officeand cease use of the bicycle.
3.If the member persists in the use of a bicycle without reporting an existing problem as statedin the preceding Paragraph, KOSHU CITY will deem that there were no problems with thebicycle such as faults, missing fixtures or poor maintenance at the time the member received
the bicycle.
Article 27. Duty of Care
1.The member or specifed coroprate user is responsible for exercising due care in the use andstorage of bicycles.

2.The member’s responsibility to exercise due care will begin when the delivery procedure iscomplete and will end when the storing procedure for the bicycle is complete in accordancewith the individual agreement.
Article 28. Prohibited Activities
A member will not engage in any of the following activities while the member is renting abicycle.
(1)Allow another person other than the member or specifed user to use the bicycle(2)Engage in dangerous behavior such as reckless driving or driving under the influence ofalcohol(3)Use a bicycle without observing traffic rules(4)Use the bicycle in public parks, etc. where riding is forbidden, in hazardous places or whereriding is inappropriate(5)Engage in activities that may obstruct the passage of pedestrians(6)Enhance or modify the structure or fittings of the bicycle(7)Park in an area where the parking of bicycles, etc. is prohibited under local regulations,park on private property without permission, or park in a place that may obstruct passage(8)Persist in riding the bicycle when it breaks down in the course of riding(9)Use the bicycle for various tests, competitions, or hauling or pushing objects(10)Engage in any other activity that violates the law or regulations or public order
Article 29. Procedures for Unattended Bicycles
1.When a member has parked (hereafter, “abandoned”) a bicycle in a place where parking is
prohibited as stated in Sub-paragraph 7 of the preceding Article, the member will be
responsible for compensating KOSHU CITY for any and all losses caused to Koshu Cityluding
various costs for the removal and storage, etc. of the abandoned bicycle, applicable usage fees
until the return of the bicycle, and any other costs.
2.If the municipal government or police, etc. contact KOSHU CITY regarding an abandoned
bicycle as in the case of the preceding Paragraph, KOSHU CITY will contact the member or
specifed coroprate user and demand that the member promptly transfer the bicycle to theplace specified by KOSHU CITY and as an offender the member will comply with measures
under the law.
3.When KOSHU CITY has paid costs stated in Paragraph 1 for which the member is liable,
the member will promptly pay these to KOSHU CITY.
Article 30. Obligation to Return Bicycles
A member will return a bicycle in the same state in which it was received when it was provided

to the member for rental, excluding wear and tear through ordinary use. If the bicycle
including fixtures is damaged, lost, or stolen in part or in whole due to a reason attributable
to the member, the member will be responsible for any and all expenses required to restore
the bicycle to its original state including the repair or repurchase thereof.
Article 31. Procedures for Unreturned Bicycles
1.If a member fails to return a bicycle within the operating hours stipulated in the applicableagreement type or fails to comply with KOSHU CITY’s request to return a bicycle or is latein settling payment, or if KOSHU CITY deems the member has absconded with the bicycle
when the said bicycle is not returned and the member’s whereabouts are not known, KOSHU
CITY may cancel the Member Agreement and may take legal procedures including lodging acriminal complaint against the member.
2.If circumstances stated in the preceding Paragraph apply to a member, the member will beheld responsible for applicable usage fees of the bicycle until its return, costs required tosearch for and recover the bicycle, and any other damages caused to KOSHU CITY.
3.If due to a natural disaster or any other unavoidable occurrence the bicycle is not returnedby the member by the end of the cycle port operating hours, the member will not be held
responsible for any losses arising as a result. In such case, the member will immediately
contact the Management Office and follow the office’s instructions accordingly.
Article 32. Indemnity Liability
In addition to provisions stated in this Agreement, if in the course of using a bicycle a member
causes damages to a third party or to KOSHU CITY, the member will be responsible forcompensation for such damages. However, this will not apply when the said damages are not
attributable to the member.
Chapter 7 Exemption from Liability
Article 33. Exemption from Liability
A member may not for any reason seek compensation from KOSHU CITY in excess of theamount KOSHU CITY receives from the said member as payment for use for a bicycle evenwhen a member sustains damages from use of or inability to use the bicycle except in cases
where such damages are a result of wilful intent or gross neglect on the part of KOSHU CITY.
Chapter 8 Personal Information
Article 34. Use of Personal Information
1.KOSHU CITY will use only within the scope of the purposes of use stated below themember’s personal information it obtains from the application or Member Agreement under
this agreement, amendments to a member’s registered information, GPS information
recorded on the bicycle concerning locations and routes traveled, or information collected
when conducting other business.
Purposes of use
1)For making appropriate decisions and responding appropriately to applications frommembers and when granting membership approval by KOSHU CITY in KOSHU CITY
business matters2)For making appropriate decisions and responding appropriately when making contact withmembers and confirming members’ identity as required in the management of the bicycle
sharing system in the management of KOSHU CITY business matters3)For invoicing charges related to the use of a bicycle4)For the appropriate management at KOSHU CITY of agreements with respect toagreements with members. For handling inquiries and for the appropriate management
required by law even after the expiration of agreements.
5)For providing information about services, products events and campaigns handled by
KOSHU CITY
6)For undertaking various forms of management and analyses in the preparation of statistical
data required in operations and management at KOSHU CITY
7)For the collection of information through questionnaire surveys or interviews of members
to verify results of social experiments conducted by KOSHU CITY, and analyses thereof
Furthermore, KOSHU CITY itself may use personal information for research, marketing, andother business purposes of KOSHU CITY, or may provide it to a third party after its
conversion to statistical information or other form whereby specific individuals cannot be
identified.
2.If KOSHU CITY outsources the management of the Cycling Sharing System business to athird party (all administrative business including computer administration, settlement of
payments, customer management, inquiries from customers and the handling of customers,etc.), and work related to the said business, KOSHU CITY will entrust personal information
obtained in accordance with Paragraph 1 to the said party after establishing procedures forthe protection of personal information.
3.A member may ask KOSHU CITY to disclose the personal information KOSHU CITY holds
regarding that member. If it comes to light that the personal information KOSHU CITY holds
is inaccurate or incorrect, KOSHU CITY will amend or delete the said informationaccordingly. The following call centers will handle requests concerning the disclosure,correction and deletion, etc. of personal information, requests to cancel the use and provisionof personal information, and opinions or other matters regarding the use of personal
information.
Call Center
Tourism and Commerce Section
Telephone: 0553-32-2111

Chapter 9 Miscellaneous Provisions
Article 35. Amendment of Agreement
If KOSHU CITY revises this Agreement, it will give notification thereof by posting a noticeon the website specified by KOSHU CITY. KOSHU CITY may amend an agreement without
prior notification of members.
Article 36. Notification of Members, etc.
KOSHU CITY will send notices and communicate with members via the mobile telephoneemail address members register in the Member Agreement. KOSHU CITY will consider any
notice or communication to have been effected at the time it forwards the said notice orcommunication via a member’s registered email address. Any disadvantage arising fromfailure of a notice or communication to reach a member will be borne by the member.
Article 37. Late Payment Penalty
When a member is delinquent in executing monetary obligations under this Agreement, theMember Agreement or an individual agreement, the member will pay late payment charges
to KOSHU CITY at an annual rate of 14.6% on a pro rata basis (calculated daily with one year
being equal to 365 days).
Article 38. Court of Jurisdiction
Both KOSHU CITY and the member agree that the Kofu District Court will be the exclusive
court of jurisdiction in the first instance in any dispute concerning rights and obligations
under this Agreement, a Member Agreement or an individual agreement.
Attachment 1
Contact Information

Tourism and Commerce Section
Telephone: 0553-32-2111-Website
http://docomo-cycle.jp/koshu/