Smarter Helps Boost
Production Efﬁciency
20% for National
Retail Client

CUSTOMER
A rapidly growing national convenience store operator with thousands of stores in 20 cities across Chinathat are concentrated primarily in central business districts. Their main focus is on creating frictionless,cashier-free shopping experiences for busy customers through retail technologies.

INDUSTRY
RetailSCHEDULE
2021 onwards

CHALLENGE
The client faced a logistics challenge in its objective of revolutionizing the convenience store experience. It
needed to overhaul its traditional way of stock management, since its legacy paper-based system of
product data entry was giving rise to mistakes and inaccuracies while slowing down its in-store staff, andthis was having an overall negative impact on staff productivity. The grocer therefore required a solutionthat could automate and streamline this data entry process in a way that could eliminate errors.
The client also needed to elevate the customer experience via a frictionless and affordable retail
environment without cashiers. However, customers would still need assistance from time to time, and theyoften faced a delay in receiving this help. That meant the company wanted to ensure its back-ofﬁce staff
could be alerted instantly whenever a customer needed assistance, or put in a meal order. Finally, thecompany needed an internal communications platform for management to remotely supervise andinstantly communicate with its staff.

SOLUTION
The customer chose tablets to help revolutionize and digitize its store experience. The tablets would serve
two purposes:
Elevate customer support (as kiosks for customers to submit requests such as
meal orders); andFor inventory and staff management (with each staff equipped with one tablet to keep them mobile
for actively managing inventory and continuously updated on store and company status throughout
the course of the day)
Lenovo was selected based on past collaborations as well as its advantages, which included thefollowing:
Ability to customize
Supply chain stability

Quick and timely delivery
National after-sale service
The tablet was the powerful, durable and lightweight Lenovo Tab K10c, meeting company expectations
for processing power, battery life and audio-visual capabilities.

Speciﬁcally, the Lenovo Tab K10c featured:Powerful Octa-Core processors and 4GB RAM
10.1” FHD display with a full 100% sRGB color gamut
Dual speakers and dual mics
7700 mAh battery capacitywith just 5.5 hours charging time
520 grams in weight
Android 11, upgradable

The client was also impressed with Lenovo’s integrated and connected one-stop-shop solution, which
included hardware and software customization, delivery and after-sales services. Convenience store
staff would be equipped with the Lenovo Tab K10c tablets, which would allow for time-saving processes
such as the following:
After the store manager pushes a task to the tablet, the clerk could easily enter or checkinformation for in-stock products.
When a convenience store customer places a meal order, a chef would be able to view theproduct information from their Lenovo tablet and quickly serve and ﬁll that order.
Management from company headquarters could quickly push voice messages to staff
tablets to send important notiﬁcations or reminders.
Lenovo’s account team offered a wide variety of prototypes for the client’s performance testing. Within
the space of just two weeks, the team managed to deliver a holistic and integrated solution that was
tailored for the client, including a custom ROM featuring pre-installed client enterprise software andmobile device management (MDM) system. Finally, the tablets were integrated with leather cases that
met the food industry’s safety standards.
The client was greatly impressed with the speed and reliability of the delivery, which greatly enhanced
customer trust. They were also happy with the professional level of service, as Lenovo’s sales, marketing
and after-sales personnel added tremendous value in offering their professional expertise fromproduct testing to customized service and solution integration.

BUSINESS SAVINGSThrough the mobile POS solution for these tablets, the shop assistants improved the accuracy of theirdata entries and overall production efﬁciency by 20%. Inaccuracies from traditional paper records
were eliminated, and clerks did not have to check and recheck them again, saving valuable time.

Lenovo reserves the right to alter product offerings and speciﬁcations at any time, without notice. Lenovo makes
every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or
typographic errors. All images are for illustration purposes only. Trademarks: The following are trademarks orregistered trademarks of Lenovo: Lenovo, the Lenovo logo. Android is a trademark of Google Inc. Other company,product and service names may be trademarks or service marks of others. ©2021 Lenovo. All rights reserved.