Lenovo Solutions & Services

Smarter delivers complete
conferencing solutions
Smart Collaboration Professional Services
By 2025, more than half of G2000 companies will consider
remote work equivalent to in-person work.1
The decentralized workforce is reality and the need for smarter conference
room solutions is more important than ever. Smart Collaboration Professional
Services deliver trusted, reliable, world-class collaboration solutions soparticipants who walk in or join remotely are ready to collaborate.

Learn more at www.lenovo.com/smart-collaboration-professional-services

84 percent of meetings include remote participants.5Are your facilities ready?

Smart Collaboration Professional
Services offer 7 modular services
that can be purchased alone or
all depending on your needs:

Assess Service

Lenovo understands
IT decision-makers

Facilities managers

HR departments

Stay competitive and increase business satisfaction.

Design Service•

80% agree that a cohesive collaboration solution helps them staycompetitive•<40% of companies are extremely satisfied with their current collaboration
tool set-up.2

Identifies the required user experience for eachunique space and creates a list of all hardware,
software, and service recommendations.

•Make all meeting participants feel included and increase ease-of-use.

•Technical difficulties, subpar audio, poor video quality, and difficulties
joining the meeting are the most common detractors of remoteparticipation and user satisfaction.3

Hire and retain the right people with technology that supports a better
employee experience.
•83% of global workers favor hybrid work models.

•42% WFH workers are more likely to stay with employers that provide
technology that helps them forge connections with co-workers.4

With Smart Collaboration Professional Services, we deliver personalized conference room solutions
and services – from room assessment and design to hardware installation and software onboarding.
After implementation, we offer user training, routine check-ins, and maintenance. As ongoing support,
our teams of professionally trained agents are available 24/7/365 for global* technical support.
With Smart Collaboration Professional Services, hybrid collaboration works at every location, for everyuser, every time.
*EMEA, LAS, AP, NAConducts a virtual or on-site room evaluationand delivers tailored room recommendations
to meet any room size or function.

Project Management ServicePlans and executes the entire design,implementation, and post-deployment process
so organizations, facilities, and IT teams do nothave to.

Training Service

Deploy Service
Conducts both on-site and virtual deployments.
This service includes existing hardware removal,
new hardware/AV system installation, and allsoftware/UC platform set-up.

Creates personalized training modules foreach organization’s specific needs — including,but not limited to, device usage, TSM, and UC
training.

Maintain Service

Support Service
Professionally trained agents are available at thePremier Support for Smart Collaboration CallCenter. This service provides 24/7/365 global*support.

*EMEA, LAS, AP, NA

Delivers routine check-ins and easy-to-follow
guidelines to ensure updates are installed
and to keep the rooms operating smoothly.

Expertise
Turning over conferencing technology assessment, design, implementation, and support
to Smart Collaboration Professional Services means an expert Lenovo Representative
coordinates the entire collaboration experience modernization and optimization, so you
do not have to.

Reliability
Smart Collaboration Professional Services designs the perfect space, deploys all thehardware and software, and provides expert support.

Easiness
Organizations, facilities, and IT teams need an easy-to-deploy, unified conferencing andcollaboration solution and they need it now. With Smart Collaboration ProfessionalServices, a single, tailored purchase enables customized end-to-end results.

User experience
With Smart Collaboration Professional Services, every meeting room is equipped theright-fit combination of hardware, software, and ongoing support.

Try itVisit us online and use our Smart Collaboration Room Configurator to find the perfect combinationof tools for your spaces.

Smarter collaboration forthe hybrid workplace.
Talk to your Lenovo Representative to see how Smart Collaboration Professional Services can help
modernize and optimize conferencing solutions, free up IT resources for other core work, and improve
employee satisfaction and engagement outcomes.

WWServices_Smart-Collaboration-Professional-Services_brochure_032723_MS
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IDC, “IDC FutureScape: Worldwide Future of Work Predictions 2023.” https://blogs.idc.com/2022/12/07/idc-futurescape-worldwide-future-of-work2023-predictions/.
Lucid Software, “Improving Collaboration Tools Facilitates Creativity, Innovation, and Profitability,” June 2021. https://lucid.co/resources/ebook/
improving-collaboration-tools-facilitates-creativity.
Lifesize, “2019 Impact of Video Conferencing Report.” https://blog.tmcnet.com/blog/rich-tehrani/wp-content/uploads/2019/09/2019-Impact-ofVideo-Conferencing-Report-Lifesize_FINAL.pdf.
Accenture, “Future of work research.” November 2022. https://www.accenture.com/us-en/insights/consulting/future-work.
Crestron, “Tackling the Modern Workplace,” https://www.crestron.com/Inbound/Modern-Work-Research-Report

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