Delta Rides Regional
Mobility Mangers !!!
Who are we!!

How do you see
yourself as a Mobility
Manager inYour area?

What programs do
Delta Rides have goingon now?

Funding Partners* How are you getting
the message out about
Delta Rides?

Will Delta Rides
expand to assist inmeeting transit needs?

Do Delta Rides
coordinate programs ?

What programs did
Delta Rides have

Going on during
Covid?

• Provide Direct Outreach to support Workforce Development by:• Providing informational flyers to give to clients• Have available information of how to contact providers• Have information available for riders to and from training programs/work• Intercity Bus Connectivity – Connectivity Existing Local and Regional Services• Delta Bus Lines commitment to provide services that will connect people in the rural delta• Grenada Tours LLC• Identifying additional funding sources:• * Community Stakeholders Involvement• * Elected Officials Involvement• * State /Federal Involvement – MDOT
• * Secure matching funds

Delta Rides Partners

Delta Rides Partners
Education

Social Services
Department ofHuman Services

MDCC

Sunflower Humphries

Faith BasedGreaterHearts AdultDaycare

Elected Officials
City of Hollandale

Mental HealthRegion 1Private Providers
CDRY TouringNon- transit
Delta Health Alliance

Bolivar County

Town of Arcola

Quality Life Help

Grenada Tours

Delta Health Center

DARTS

City of Greenville

Mississippi Christian

Our House, Inc. -MVSU

Delta Advantage Center

Sunflower
Humphries

MS State Extension, AIM For
CHANGE

Mississippi
ChristianHearty Helping Food Pantry

WWISCAA

CCC

MVSU
City of Grenada

Washington County
Board of Supervisors

Delta Transportation
Services
Alexander
Transportation
Delta Bus Lines

Public Transit

Delta Bus Lines- Denotes New Partner

COMMUNITY IMPACT THROUGH
MOBILITY SERVICESHEATHER THOMAS
UPPER CUMBERLAND HUMAN RESOURCE AGENCYPUTNAM COUNTY COORDINATORRTAP COMMUNITY RIDES PROJECT MANAGERTRAVEL TRAINER FOR MOBILITY AND ORIENTATION SPECIALISTEMPOWER UPPER CUMBERLAND GRANT TEAM LEADCHAMBER OF COMMERCE AMBASSADORCOMMUNITY ADVOCATE
9FEDERAL FUNDING SOURCES
5311 FUNDING RURAL FORMULA- THE MAJORITY OF WHAT COVERS OUR OPERATIONS (FUEL,DRIVERS SALARIES, MAINTENANCE, ETC...) ROUGHLY $9.6 MILLION ANNUALLY (STATE, LOCALAND FEDERAL COMBINED)
5310 FUNDING SENIORS AND DISABILITIES - WE ARE ONE OF THE FEW RURAL TRANSPORTATIONAGENCIES IN THE STATE OF TENNESSEE THAT OFFER A MOBILITY MANAGEMENT PROGRAM. THE
STATE AND FTA ARE GENEROUS WITH THE 5310 FUNDING AND WE APPLY ANNUALLY THROUGH ACOMPETITIVE GRANT PROCESS. $400,000 ANNUALLY (STATE, LOCAL AND FEDERAL COMBINED).
5339(B) FUNDING BUS & BUS FACILITIES - EVERY FEW YEARS, WE WORK WITH OUR STATE TRANSITASSOCIATION AND OTHER TRANSIT PROVIDERS IN TENNESSEE TO JOINTLY APPLY FOR 5339(B)
FUNDING TO PURCHASE VEHICLES. IN THE LATEST ROUND, WE APPLIED AND COLLECTIVELY WON$12 MILLION STATEWIDE, OF WHICH UCHRA WILL RECEIVE $5.3 MILLION WITH A 5% MATCH DUETO THE STATE OF TN CONTRIBUTING ABOVE THEIR TYPICAL MATCH RATES.
STATE FUNDING SOURCESIMPROVE ACT - IN 2016, THE STATE OF TENNESSEE PASSED THE IMPROVE ACT - FUEL/EXCISETAX INCREASE. TENNESSEE HAD BACKLOG OF INFRASTRUCTURE PROJECTS AND THE FUNDBALANCE WAS IN NEED OF REVENUE. LEGISLATORS DEDICATED $21 MILLION OF NEW REVENUETO TRANSIT CAPITAL PROJECTS ON A RECURRING, ANNUAL BASIS. UCHRA PROJECTS FUNDEDINCLUDE: (1) OUR BUS SHELTER PROJECT(2) NEW MICRO-TRANSIT SERVICE: PICKUP COOKEVILLE (SOFTWARE, VEHICLES (3) PLANNINGPROJECT (4) EV PROJECT.

10UCHRA PUBLIC TRANSPORTATION RECEIVES MULTPLE
IMPROVE GRANT AWARDS
1. MICRO-TRANSIT PILOT PROJECT - $240,000
2. BUS SHELTER PROECT - $180,000
3. TRANSIT DEVELOPMENT PLAN – COMPREHENSIVE OPERATIONAL ANALYSIS –PARK & RIDE STUDY - $375,000
4. ELECTRIC VEHICLE TESTBED PROJECT WITH TENNESSEE TECH - $100,000
5. ELECTRIC VEHICLE PROJECT FOR MICROTRANSIT - $120,000

UCHRA RECEIVES NATIONAL RTAP COMMUNITY RIDES GRANT$50,000 TO IMPROVE OUR TRANSPORTATION
1. MARKETING, AWARENESS AND EDUCATION FOR RIDERS
2. GLOBAL TRACKING
3. SOFTWARE INFORMATION AND TRIP PLANNING CAPACITY TO INCREASE
AWARENESS OF EXISTING TRANSIT SERVICES AND IMPROVE THE EASE OF USE
FOR RIDERS.

11UCHRA PUBLIC TRANSPORTATION SERVICES:DEMAND RESPONSE – WE REFER TO OUR DEMAND RESPONSE SERVICE AS RIDE UPPER
CUMBERLAND.
DEMAND RESPONSE SERVICE IN ALL FOURTEEN COUNTIES WITHIN OUR SERVICE AREA.

DEVIATED FIXED ROUTE – WE REFER TO OUR DEVIATED FIXED ROUTE SERVICE AS OUR GOROUTES.
DEVIATED FIXED ROUTE IN 3 OF OUR MOST POPULOUS COUNTIES COVERING COOKEVILLE,ALGOOD, MCMINNVILLE, AND CROSSVILLE.
INTERCITY FEEDER SERVICE – OUR INTERCITY FEEDER SERVICE IS REFERRED TO AS OURCONNECT ROUTES. WE OPERATE A FEEDER CITY TO NASHVILLE AND MURFREESBORO FIVE DAYSA WEEK.
MICROTRANSIT SERVICE – WE REFER TO OUR MICROTRANSIT SERVICE AS PICKUP UPPER
CUMBERLAND.
JOB ACCESS – WE OFFER JOB ACCESS TO ELIGIBLE CLIENTS IN ALL FOURTEEN COUNTIES.

HOW ARE THINGS GOING:AS YOU CAN SEE ON THE RIGHT, OUR TRIP
NUMBERS FOR THE
FISCAL YEAR ENDING JUNE 22’ ARE RIGHTBACK TO WHERE
THEY WERE PRE-PANDEMIC.

UCHRA - UNLINKED PASSENGER TRIPS
300000263060250000227551
193278200000HOWEVER, OUR TRIP NUMBERS ARE UP 33%
WHEN YOU
COMPARE Q1 OF FFY22 WITH Q1 OF FY23.
BETWEEN Q1/FY22 AND Q1/FY23
DEMAND RESPONSE TRIPS UP 15%
DEVIATED FIXED ROUTE TRIPS UP 18%
MICROTRANSIT TRIPS UP 1182%

2635432592281782571500001000005000002017201820192020

2021

202213

COMMUNITY AND STAKEHOLDER TRUST, RIDER OUTCOMES, EXPANSION,PARTNERSHIPS• TAHRA (Tennessee Association of Human Resource Agencies) describes itself as "an effective
statewide network to deliver social services to our communities...(that) builds strong
partnerships with our funding sources, our community leaders, and our local, state, and federal
officials."• INCREASED RIDERSHIP AND ACCESSABILITY BY REMOVING BARRIERS• IMPROVE EFFICIENCY OF TRANSIT OPERATIONS• SUSTAINABILITY OF SERVICES- UBER TECHNOLOGIES AND PASSIO GO• CREATED NEW SERVICE CONTRACTS, MORE UTILIZATION OF HEALTHCARE AND RIDE TO
RECOVERY TRANSIT PROGRAM• SAVINGS FOR HEALTHCARE PROVIDERS-RIDE TO RECOVERY, CANCER CENTER AND CRMCDISCHARGES

14

UCHRA Public Transportation Wins 2022 Gordon Acuff Award
Steve Lancaster, Lloyd Williams, John Brock, Holly Montooth, and Mark Farleyaccept the Gordon Acuff Award at the annual Tennessee Association of
Human Resource Agencies

PickUp was recognized as an innovative service for providing on-demand public transportation.
PickUp is a micro-transit, on-demand transportation service that operates within the City of Cookeville, Algood,Baxter, Monterey and now in Crossville and surrounding areas. The service went operational in July 2021.
PickUp, powered by Uber, differentiates itself from UCHRA Public Transportation’s typical demand-response service
in a few important ways. The most compelling value-add that it provides is that it is truly on-demand. Riders
are not required to pre-book their trip but simply download the Uber app and access a ride from15

NATIONAL RTAP COMMUNITY RIDES GRANT PROVIDEDOPPORTUNITY TO LEARNGOALS: IMPROVE OUR SERVICES, INCREASE RIDERSHIP,
CREATE PARTNERSHIPS, AND TO SERVE OUR COMMUNITY:MARKETING EFFORTS
ADDITION OF TTU MARKETING INTERNSMISSIONSURVEYS
FOCUS GROUPSCOMMUITY AND TARKETED POPULATIONENGAGEMENTS• RIDER, COMMUNITY AND STAKEHOLDER EDUCATION• TTU CAPSTONE STUDENT PROJECT GTFSCAPABILITY••••••

16

CaseStudies
1.%
One onOneInterviews
1.5%

17

CREATING PARTNERSHIPS CREATE COMMUNITY
Hispanic Family Engagement
Community Coalition
For Wellness and Access

CRMC Charitable Foundation
Cookeville Strong
Emergency Management18PROVIDING AND EXPANDING SERVICES- MARKETING BENEFIT

TRANSIT PARTNERSHIPS- NEW ON DEMAND SERVICE POWERED BY UBERTECHNOLOGIES• LOCAL GOVERNMENT, NOT FOR PROVIT, COMMUNITY OUTREACH, FESTIVALSPARTNERSHIPS AND SHARED INITIATIVES PROVIDE SAFE TRANSPORTATIONFOR EVENTS AND FUNDRAISERS• ENGAGE NEWPOPULATION OFRIDERS19RELATIONSHIPS CREATE NEW POPULATIONOF RIDERS AND STAKEHOLDERSTRANSIT PARTNERSHIPS CREATE STRONGER COMMUNITY ANDSTRONGER RELATIONSHIPS WITH STAKEHOLDERS•CHAMBER OF COMMERCECHAMBER AMBASSADOR PROGRAMCONNECTIONS WITH MANUFACTURING, EMPLOYERSAND NEW LOCAL BUSINESSES•RELATIONSHIPS WITH NON PROFIT ORGANIZATIONSAND COALITION20COMMUNITY RIDES GRANT STRENGTHENED TTU PARTNERSHIP WITHINTERNSHIPSOUTCOMES:• LISTEN TO RIDER KNOWLEDGE, INVESTIGATEBARRIERS• INCREASE AWARENESS AND EASE OF SCHEDULINGTRIPS• IMPROVE EMOTIONAL AND PHYSICAL HEALTH OFRIDERS• MARKETING AND SOLUTIONS FOR DRIVERS ANDRIDERS• DRIVER REFERRALS AND DIRECT KNOWLEDGEGAINED• NEW MUTUAL OF UNDERSTANDINGS WITH NONPROFIT ORGANIZATION• NEW POPULATION OF RIDERS-STAKEHOLDERENGAGMENTS• PASSIO GO SOFTWARE TO TRACK GO ROUTES21REGIONAL AND STATE AGENCY CONNECTIONS REACH TRAINING MILESTONESLESSONS SHARED:•TAP INTO THE RESOURCES BYMAKING CONNECTIONS THAT FURTHERTRAINING KNOWLEDGE AND PREPAREDNESSFOR INCLUSION AND ACCESS•DIVERSITY, INCLUSION, AND ACCESSABILITY BYPROVIDING UNITY TRAINING OF BOTH AGENCIES•LISA RIMMELL, EXECUTIVE DIRECTOR OF THETENNESSEE COUNCIL FOR THE DEAF, DEAFBLIND, & HARD OF HEARING. HEATHER THOMAS,PROJECT MANAGER FOR COMMUNITY RIDES.
MARK FARLEY, EXECTIVE DIRECTOR OF
UCHRA/UCDD22