Financial Services Guide
1. What is a Financial Services Guide?
This Financial Services Guide (“FSG”) is an important
document to help you understand and decide if you wish to
use the financial services we are able to offer you.
It provides you with information about World First Pty Ltd(“WorldFirst, us, our, we”) and the services we provide. Its
purpose is to educate you, before we provide a ﬁnancial
service, on matters including:— who we are and how we can be contacted;— what services and products we are authorised toprovide you;— how we (and any other relevant parties) are paid; and— who to contact if you have a complaint.
Additionally, it explains your rights as a client, any charges
for which you will be liable, and the mechanisms we will use
resolve any complaint you might have against us.
When we make a recommendation for you to acquire aparticular financial product or offer to arrange the issue ofa ﬁnancial product to you, we will also provide you with a
Product Disclosure Statement (PDS). The PDS contains
information about the product to assist you in making an
informed decision about that product. It will outline relevantterms, signiﬁcant risks (where such exist), and fees andcharges associated with the product.
If we do provide you with any personal advice, we will
provide you with a written Statement of Advice (SOA).
The SOA contains our advice and the reasons for it, as wellas other relevant information, to assist you in making an
informed decision about the various products and strategies
that are relevant to you.
If we provide you with further personal advice, after theinitial advice, you may request a record of the furtheradvice that is provided to you (if you haven’t already been
provided with it). You can request the record of the further
advice within a period of seven years of it being given, bycontacting us using the details provided on page 3.
If we provide you with general advice, then it will not take
into account your needs, ﬁnancial situation or objectives,and you should consider your circumstances before
choosing to act on the advice. You should also take allreasonable steps to understand the potential outcomes of
the transactions we offer. Additionally, we advise that youread the relevant Product Disclosure Statement before
making a decision.
We have arrangements in place to maintain adequate
professional indemnity insurance as required by section
912B of the Corporations Act 2001 (the Act). This insurance
provides cover for claims made against us and ourrepresentatives/ employees including claims in relation tothe conduct of representatives/employees who no longer
work for us but who did so at the time of the relevant
conduct.
World First UK Limited is our parent company. World FirstGroup is a subsidiary of Ant Financial.

2. Who will be providing the Financial
Services to you?
The Licensee
WorldFirst is the holder of the Australian Financial Services
Licence (AFS Licence Number: 331945 and ABN 42 132368 971) and is responsible for the ﬁnancial product advice
that its representatives provide to you and the dealing which
its representatives do on WorldFirst’s behalf. WorldFirstauthorises, and is also responsible for the content anddistribution of this FSG.
You can instruct us to provide you with our services by:a) visiting one of our branchesb) contacting us via the internet; orc) contacting us via telephone.
Our contact details are at the back of this document.

3. On whose behalf are we acting
when we provide our services to you?
As we are the product issuer, we are acting on our own
behalf when we provide the services and not on your behalf.

4. What services and products are we
authorised to provide to you?
WorldFirst is authorised to give you general and personal
advice in relation to “non-cash payment products”, and“foreign exchange contracts”. Put simply, this involves
advising you about different types of money transfer orcurrency exchange services we offer, including:— Spot FX contracts— Forward FX contracts
WorldFirst is also authorised to deal in relation to thosesame products. This means that we can help you use
our service fully and ﬁll out the forms and undertake andcomplete the transactions for you.
WorldFirst is also authorised to “make a market” for foreignexchange contracts. This allows us to quote market prices
to you.

In providing our service, other ﬁnancial issues may arise,such as how to invest money, or taxation issues. However,
we are not authorised to provide advice relating to thoseﬁnancial issues, or any other issues except those explained
above. You should seek speciﬁc advice from the appropriate
professionals which may include, a ﬁnancial adviser whoholds an Australian Financial Services License, if theseissues are relevant to your objectives.
If you have any further questions about how WorldFirst isable to assist you, please contact us.

5. What fees and commissions arepayable to WorldFirst?
We earn income on the margin between the wholesale costof currency, and the cost which we offer the currency to you.
The margin that is charged generally ranges between 0.1%
and 1% per transaction. The size of the margin will dependon the current interest rates, the availability of the currency
you are buying or selling, market volatility and the value ofthe transaction.
Additional margin may be applied to forward transactions and will
be agreed with you up front and clearly displayed at the point ofbooking the transaction. We may also apply a margin (%) fee tocollect certain currencies into your virtual accounts, based on thesource of those funds. This fee will generally range between 0-0.5%.
Other banks that receive your funds or act as an intermediary may
charge you fees which are often unknown or out of the control ofWorldFirst.
Fees will be charged for most payments.
Our fee structure is based on the destination currency and locationof the beneficiary. For payments made domestically in locallycurrency, such as a USD payment to a US based beneficiary, the fee
will be USD$2.50. For payments made internationally, such as aUSD payment to Hong Kong (China), the fee will be USD$10. Feesvary by currency and are charged in the destination currency.
The above fee structure will apply to all clients unless otherwise
stated/agreed with WorldFirst or if you have previously madenon-standard arrangements with your account manager.
Fees and/or margins apply to same currency transactions.
Fees and/or margins charged may vary on weekends and/or
public holidays to account for potential exchange rate
fluctuations. If we provide you with personal advice, wewill supply you with more information about how we are
remunerated at that time.
If we do not provide you with personal advice, you may
request further information of our remuneration details
within a reasonable time from receiving this document.
By using or continuing to use our services, you agree that:— All fees and charges received by WorldFirst as
described in this FSG (other than third party feesand charges) are a beneﬁt given to WorldFirst byyou, in exchange for the dealing services provided byWorldFirst.

— WorldFirst do not charge volume-based or asset-based
fees for any advice we provide unless we agree a feewith you beforehand.
— You understand, consent to, authorise and direct
WorldFirst to charge you in this way.

6. How are our people and third parties
remunerated?
WorldFirst’s directors and employees are remunerated
by an annual salary. Directors and employees may also
be awarded an annual bonus. This will depend on several
factors including:— Company performance— Personal attitude, professionalism and adherence tocompliance procedures; and— Team performance.
— If you are referred to WorldFirst by an afﬁliate, we may
pay a referral commission of up to 40% to the afﬁliate
based on the income generated by those customersreferred to WorldFirst.

7. What should you do if you have acomplaint?
In the event you have a complaint about the service
provided, you can:a) Contact your WorldFirst representative and discuss yourcomplaint.
b) If your complaint is not satisfactorily resolved within 2weeks, please contact by telephone or in writing:Complaints Department
World First Australia Pty Limited(see page 3 for contact details)
We will try and resolve your complaint quickly, fairly andwithin prescribed time frames.
c) If the complaint cannot be resolved to your satisfaction,
you have the right to refer the matter to the AustralianFinancial Complaints Authority (AFCA) which is a free andexternal complaints service provided to the public, of which
WorldFirst is a member (Member number: 13405). You cancontact the AFCA on 1800 931 678 or in writing at GPO Box
3, Melbourne, Victoria 3001. You can also contact AFCA
via facsimile on (03) 9613 6399, and request interpreter
services on 131 450.
You can also contact the AFCA through their website:
http://www.afca.org.au/d) The Australian Securities and Investments Commission(ASIC) also has an Infoline phone (1300 300 630) which you
may use to obtain information about your rights.

8. Personal Information
WorldFirst is committed to ensuring the conﬁdentiality
and security of the personal information of its clients, andis also committed to complying with the Privacy Act 1988
(Cth) and the Anti-Money Laundering & Counter-Terrorism
Financing Act 2006 (Cth) (AML/CTF Act). The WorldFirst
Privacy Policy detailing our handling of personal information
is available upon request. You may request access toinformation held about you by contacting the WorldFirst
Privacy Ofﬁcer using the contact details on page 3.
WorldFirst will let you know what documentation you
will need to present to satisfy the customer identiﬁcation
requirements under the AML/CTF Act. If you do not provide
some or all of the information requested on our application
form, we may not be able to accept your application totransfer money or otherwise provide you with our services.
WorldFirst may use information received from its clientsto send marketing material to its clients from time to time
if you have elected to receive it. WorldFirst will not provide
your information to any third party other than in accordancewith the WorldFirst Privacy Policy. By using our services you
consent to WorldFirst recording its telephone conversations.
The telephone recording can be used by WorldFirst toconﬁrm the terms and conditions of any transaction, and fortraining and monitoring purposes.
Please retain this FSG for your reference and any future
dealings with WorldFirst. We may also add documents at
a later date which will form part of this FSG, and should beread together with it.

9. Get in touch
World First Pty Ltd - ACN 132 368 971
Level 1755 Clarence Street
Sydney NSW 2000
T: 1-800 701 540
T: +61 (0)2 8298 4999
E: enquiries@worldfirst.com
E: complaints.aus@worldfirst.com
Australian Financial Services Licence Number: 331945
Issue date: 15 April 2022
Version: 14
worldfirst.com/au

10. Governing law
Any legal questions concerning the Terms and Conditions,the agreement between you and WorldFirst (which isgoverned by these Terms and Conditions), will be decided
under the laws of New South Wales Australia.