Guthy-Renker Corporation
Guthy-Renker, LLC. ("GR" or "Guthy-Renker") is the marketer, exclusive licensee orowner of a variety of consumer products commonly sold on television, including, but notlimited to, Proactiv, Youthful Essence, Anthony Robbins Get the Edge, Sheer Cover,
Meaningful Beauty, and Dean Martin. Please refer to the following FAQs if you are aconsumer concerned about an auction listing a Guthy-Renker product or if you are aseller whose auction or account was terminated by eBay for reported misuse of a
Guthy-Renker trademark.
Frequently Asked Questions
Why was my auction suspended?
Your auction was most likely removed from eBay because it offered for sale
unauthorized or counterfeit merchandise featuring one of our trademarks, or the auction
misused our trademark or violated one of our copyrights. Guthy-Renker regularly
monitors the Internet, including auction sites, in order to protect its rights and has a legal
responsibility to defend against the misuse of its trademarks, copyrights, and intellectualproperty. This includes, but is not limited to, website copy, catalog descriptions, logos,
and brand imagery—including box and bottle artwork.
Some of Guthy-Renker products include "over the counter" ingredients and otheringredients that are marketed in various countries under the laws and regulations ofeach country. GR has strict quality control on the grade of products we use and theexpirations on each.
If your auction was terminated in response to a request from GR, it means that the item
you were selling or the listing itself infringed an intellectual property right owned by
Guthy-Renker, or the product authenticity was in question.
Is there an easy way to identify the authenticity of an auction or GR products?
Proactiv
Proactiv works because GR enforces strict quality controls during its manufacturing
process to guarantee the end user has a product containing the freshest, purest
ingredients. Legitimate Proactiv products containing active OTC ingredients will have anexpiration date stamped on the bottle or tube, this includes all bottles in our 3-piecesystem. Sometimes a seller will indicate that the expiration date was left off at thefactory. No bottle of our Proactiv 3-piece system will ever leave our warehouse for salewithout a clearly-visible expiration date, factory seal, and identifying lot code.

Proactiv is generally sold in kits (as seen on our website and catalogs). We do not sell
our products in bulk. Sometimes a seller will list auctions in odd combinations, sizes, orlots. Authorized sales of legitimate product are never sold in this fashion.
Due to international regulations and restrictions on some active ingredients, Proactiv is
produced with different active ingredients for different countries. Some sellers will
include bottles intended for distribution in another country. These bottles will sometimes
have labels in a different language.
Sometimes a seller will display pictures of legitimate product but will later contact thewinner of the auction by email and offer to sell them a "newer" or "limited edition" video
containing all of the videos on one. These are inferior quality copies not produced by
Guthy-Renker. Please report all such auctions to vero @ guthy-renker.com.
Why hasn't Guthy-Renker suspended all auctions selling infringing orquestionable products?
Guthy-Renker has a proven track record of customer satisfaction selling qualityproducts. Guthy-Renker uses a variety of tools to monitor and identify the sale ofquestionable products through unauthorized sources. Despite this, it is possible thatsome infringing auctions escape our attention. The fact that others may be sellingquestionable or infringing products does not give others the right to engage in theactivity. Nor does it prevent GR from ending those auctions and pursuing legal action
when it does become aware of infringement. If you wish to report an auction that has
not yet been suspended, please include the seller ID and auction number in an email tovero @ guthy-renker.com. Please be aware that we may not be able to respond to all
inquiries, but will investigate the complaint.
Why does Guthy-Renker care about small sellers on eBay?
Guthy-Renker has over 16 years of experience selling high quality products with aproven track record of customer satisfaction that consumers have grown to trust. We
are proud of that record and will not allow that record to be tarnished by infringers
selling unauthorized products of questionable ingredients or fit and finish. The sale ofsuch products damages our reputation and leads to consumer complaints from
customers who do not realize the inferior quality product was not purchased from
Guthy-Renker. GR vigorously and aggressively enforces its intellectual property rights
to the goodwill associated with our brand names by using all means available to us—
including, but not limited to, suspension of auctions, reporting repeat violators to eBayfor possible account termination, as well as both criminal and civil litigation against
sellers peddling unauthorized products bearing our trademarks.
I thought the item was authentic when I purchased it. What if I bought it at a flea
market? Why can I resell it?

Paying for a product does not automatically give you the right to resell it. The sale ofinfringing product is illegal. Period. You can be held liable. Furthermore, the sale ofunauthorized OTC active ingredient products is regulated in many countries, including
the United States. The efficacy of expired products is questionable, and counterfeit
products could be harmful to the end user and illegal to distribute in the country ofreceipt. Knowledge is not required for a seller to be liable for damages under either theFederal Trademark Act or the Copyright Act. Guthy-Renker will act aggressively toprotect its customers and trademarks.
Can I use the name of a Guthy-Renker product in my auction to sell anotherproduct?
Generally, no. Federal trademark law prohibits you from using the name of any of ourproducts in such a way that potential buyers could become confused and come tobelieve that the product you are auctioning has been produced, authorized, or otherwise
sanctioned by Guthy-Renker. If you use the name of a Guthy-Renker product in yourauction, you are risking confusion and may be violating federal law.
Can I use either the Guthy-Renker logo or a Guthy-Renker brand logo (such asProactiv) in my listings?
Generally, no. Federal trademark law prohibits you from using one of our logos in sucha way that potential buyers could become confused and come to believe that theproduct you are auctioning has been produced, authorized, or otherwise sanctioned byGuthy-Renker. If you use a Guthy-Renker logo in your auction, you are risking
confusion and may be violating federal law.
Can I sell international versions of Guthy-Renker products in another country?
No. Guthy-Renker has different formulations to comply with the regulations of active
ingredients in each country. The import or export of those products may violate the lawsof your country or another.
Can I become authorized to sell Guthy-Renker products on eBay?
No. In order to guarantee the quality of product received, products must ship directlyfrom us. We do not authorize the redistribution of our products in the United States over
the web. Guthy-Renker cannot guarantee the authenticity of products purchased
through any other means nor warrant the efficacy of the product you receive. If you
have any questions or problems with products received through unauthorized channels,
you will need to contact the seller directly.
If you feel you have received counterfeit product or would like to report the misuse of
Guthy-Renker trademarks or copyrights, please contact us at vero @ guthy-renker.com.
We will investigate all complaints, however, we may not be able to respond with theresults of our investigation.