Strengths 1

Strengths 2

Strengths 3

Cleaning of
medical facilities

Building engineering

Building comprehensive
management

Strengths 4

Strengths 5

Strengths 6

24 hour/365 day
reception call center

Office layout andinterior work

Apartment management

Strengths 7

Strengths 8

Strengths 9

SBM FEATURE

Nine
S t r eng t h s¥¥Linen supply
and cleaning“Plus alpha” proposals
for buildingsInternal environment
efforts

Sanyo Building Management Co., Ltd. Overview
Main business areas are Fukuoka (Kyushu area), the site of the headquarters, and the metropolitan area that is the site of the Tokyo headquarters.
We operate business focused on building maintenance and linen supply.

Sales area

Company overview
Company name
Sanyo Building Management Co., Ltd.

Building maintenance

Representative
Representative Director and President Kosei Ishibashi
Representative Director and Vice President Koji Kamada
Director Yukio Ishibashi
Director Satoshi Kawanabe
Executive Officer Nobuyuki Takasaki
Executive Officer Kazuhide Otani
Executive Officer Takaki Amemiya
Executive Officer Takefumi Arato
Executive Officer Keisuke Eguchi
Location[Headquarters]
2-19-27 Hakata-ekimae, Hakata Ward, Fukuoka City, Fukuoka prefecture[Tokyo headquarters]
1-6-20 Meguro, Meguro Ward, Tokyo prefecture[Shizuoka sales office]1-1-2 Gofuku-cho, Aoi Ward, Shizuoka City, Shizuoka prefecture[Kumamoto sales office]7-16 Suido-cho, Chuo Ward, Kumamoto City, Kumamoto prefecture[ELS Ukiha Linen Factory]
1692-1 Tominaga, Yoshii-machi, Ukiha CIty, Fukuoka prefecture
Established
April 16, 1974

Capital98,000,000 yen

HP
http://www.sbm-g.jp/

Okinawa
All areas of Kyushu (Responsibility of HQ)
Fukuoka, Saga, Nagasaki, Kumamoto,
Oita, Miyazaki, Kagoshima, Okinawa

Saga
NagasakiFukuokaOita

Shizuoka

Saitama
Tokyo Chiba
Kanagawa

Responsibility of Tokyo HQTokyo, Kanagawa, Chiba,
Saitama, Shizuoka

Kumamoto
MiyazakiKagoshimaLinen supply and cleaning
Fukuoka
Saga

Oita

Nagasaki
Kumamoto
Northern Kyushu (five prefectures)
Fukuoka, Saga, Nagasaki,
Kumamoto, Oita

MiyazakiKagoshima

Business targets

Fr om building maint enance busines s
to social infras t ruc tur e ser vices company
The services provided by Sanyo Building Management Co., Ltd. (SBM) are social infrastructure itself.
Starting from business activities for building maintenance and linen supply,
SBM will grow into a “social infrastructure services company”
that creates businesses that contribute to the richness of society from a long-term and multi-faceted perspective.

01
02
03
04

Social infrastructure services company: Creating services from a long-term and multi-faceted perspective
Focusing on special ares that require experience and know-how, such as hospitals and medical-related services, etc.
Promoting expansion to new formats, such as cafe business and R-LIVE business
Advancement to comprehensive infrastructure services company

Building maintenance businessIndustrial cleaning business

Repair, improvements, interior/exterior work, equipment work

Uniform rental business

Renovation business

Hotel linen supply business

Tenant services business

Hospital standard bedding

Energy-saving business

Personal laundry business for facility users

Building management businessTextile products sales business

Real estate agency business

Hospitalization set and rental business

Environmental and safe product sales, rental businessStrengths 1

Cleaning of medical facilities
In addition to beautification of the surrounding environment, cleaning is essential to prevent infection in hospitals, medical treatment facilities,
and nursing facilities. SBM proposes hospital cleaning for the future that remains conscious of hygiene.

Off-location method

Introduction of disinfectant cleaning materials with high efficiency

Adopts an “off-location method” whereby multiple mops are prepared andused mops are exchanged during cleaning. As dirt will not be spread acrossfloors, this method prevents the spread of dirt and bacteria.

Hospital cleaning where high-level hygienic management is required, such as at Designated Medical Institutions for Infectious Diseases, use disinfectant cleaning materials with highefficiency and alkaline ionized water.

1

01

2

Use cleaning materials such ashydrogen peroxide that cankill viruses

02

Prepare the amount of dry, clean
mops needed for cleaning.

Prepare cleaning liquid for mop
bucket.

Introduce strong alkaline
ionized electrolytic water system

3

4

03

Conduct ATP swab test
Changes in figures before and afterATP swab test

Before toilet floor cleaning

35,143Inser t cleaning liquid in mop
bucket and mix.

Exchange used mops with clean
mops and clean.

After cleaning with a mop thatuses disinfectant cleaning materials

4,879

Mops used at hospitals are washed at own cleaning factory

Rich experience at Designated Medical Institutions for Infectious Diseases

Used mops are sent to the SBM cleaning factory. Through hightemperature washing, chlorine washing, and high temperaturedrying, SBM cleans and disinfects the mops on the same standard established by the medical-related service mark.

Among No.1 and No.2 Designated Medical Institutions for Infectious Diseases in six locations in the Fukuoka City area, SBM has experience atfour hospitals along with its ELS business that supplies linens.

*Mop cleaning by the SBM cleaning factory is limited to medical facilities, such as hospitals, etc.

1

2

3

4

Enter factory

Disinfectant

6

Cleaning performed while wearing N95 masks and gowns and complying
with infectious disease prevention procedures. SBM can respond to awide-range of needs, such as daily cleaning of COVID-19 wards and operating rooms.

(use medical disinfecting device)

Linen supply and cleaning

High temperature washingthat uses hot water

Textile products used in medical welfare institutions can all be washedand disinfected. At the SBM factory, we disinfect by EOG gas, hypochlorous acid, and heat disinfectant that fulfills the standards for medical-related service marks.

(wash for at least ten minutes in
hot water at 80 degrees Celsius)

Washing that uses
sodium hypochlorite
High temperature drying by steam

5

Cleaning of operating rooms and accommodation wards for COVID-19 patients(dry for at least ten minutes withheat of 100 degrees Celsius)

Inspection

Achievements in operations
No. 1 Designated Medical Institution for Infectious Diseases

National Hospital Organization Fukuoka Higashi Medical Center,
Independent Administrative Agency
No. 2 Designated Medical Institution for Infectious Diseases

National Hospital Organization Kyushu Medical Center,
Independent Administrative Agency
Fukuoka University Chikushi Hospital
Fukuoka Tokushukai Hospital

7

Shipping

National Hospital Organization Fukuoka Higashi Medical Center,
Independent Administrative Agency

Strengths 2

Building engineering
SBM provides building engineering services, from construction surveys to formulation of medium-to long-term repair plans and equipment renewal/repair work. Supporting comfort that looks to the “future” from a position of building maintenance that knows the “present” of the building.

First-class architecture firmadjoining to the company
SBM established a first classarchitecture firm that takes on atleast 1,000 repair projects a year.
SBM staff can also handle
inspections and building surveys
legally mandated by Article 12 of
the Building Standards Act.

Building surveys and repair plans/work
SBM uses visual checks, percussion, and various equipment to perform inspections established by the BuildingStandards Act. Also, the first-class architecture firm performs specialty services, such as formulation of medium-to long-term repair plans, implementation of repair work, and reporting to specified administrative agencies.
Building deterioration diagnosis survey

Medium-to long-term repair plans

Repair/improvement work, equipment renewal

SBM confirms the status of building deterioration and submits diagnosis
reports.

SBM prepares, reviews, and reflects therepair plan related to the building life
cycle costs, and develops a capital planfor the future.

SBM proposes repair plans based on regular inspections, building surveys, and deterioration diagnoses, etc. SBM performs repair
work that maximizes cost effectiveness.

Building Standards Act Article 12 inspection
Specified building regular survey

Building equipment regular inspection

Fire safety equipment regular inspection

If an unspecified number of people use a building
designated as a specified building, it is necessary to regularly report that the overall building isin a state that constantly complies with laws.

Owners or superintendents of buildings for certain purpose and scale are required to conduct surveys/inspections of the status of building equipment once a year andreport the results to the specified administrative agency.

While checking the operation of fire safety equipment, confirm by maps and site surveys that firecompartments have been secured in accordancewith the Building Standards Act.

Projects handled

1,200 (2021)
Specified building regular reports: Approx. 45 (2021)

Construction, minor repair work: Approx.

70 (2021)
Fire safety equipment regular inspections: Approx. 60 (2021)
Building equipment regular inspections: Approx.

Building engineering
SBM makes various proposals that consider pleasant environments and ease of use, including equipment renewal and repair following aging deterioration as well as renovation for further enhancement of functions.

Equipment renewal, repair work, interior construction
Electric equipment work

Air conditioning equipment work

High voltage equipment renewal work, lighting fixture replacement, lighting fixture LED replacement work, stabilizer replacement, electric meter
renewal, increasing or moving outlets, urinal sensor replacement

Air conditioning renewal work, compressor replacement, air conditioner
vent installation and transfer, drain pump replacement work, fan belt
replacement, ventilation equipment work, ventilation fan replacement

Water supply and drainage work

Interior work

Pump renewal work, pump maintenance, plumping pipe renewal work,
float switch replacement work, toilet renovation work, bidet seat replacement work, kitchenette renovation work, sink replacement work, electricwater heater replacement, ball tap construction, rubber seal replacement,water valve replacement, water meter renewal work

Renewal work, renovation work, restoration work, layout change work,
partition work, wallpaper replacement, flooring replacement, carpet
replacement, OA flooring laying, ceiling replacement

Exterior work

Disaster safety equipment work

Exterior improvement, tile replacement, seal replacement, glass replacement, steel painting, water tank coating, roof waterproofing, roof plating work

Detector installation and transfer work, disaster prevention board renewal
work, guide lights replacement, indoor fire extinguisher value hose
replacement, fire extinguisher installation

Other equipment work
Steel fitting work, shutter work, security work, sign work, demolition,slope work, asphalt pavement work, cylinder replacement, electric lock
work, door closer replacement, door handle replacement work, countermeasures against pigeons, bird repellent work

Equipment renewal and repair work that consider the life cycle cost
Equipment renewal and repair work expenses are considered as life cycle costs. SBM proposes to maintain necessary functions and renewals fitting the time the building is in operation.

Strengths 3

Building comprehensive management
Including building maintenance management, tenant inquiries, repair work and equipment renewal work, etc.,
SBM takes efforts for daily requests and future issues as the general help desk for various operations related to building management.

Maintenance management● Cleaning ● Security● Equipment inspection
・Air conditioner is not working well・Leaking water・Toilet is plugged up
・Breaker is out

Repair work
● Building

Fire safety management● Equipment

・Light doesn’t turn on
・Air conditioning is broken
or making strange sounds

Don’t know how to makefire defense plans

High percentage of services performed by SBM itself, leading to trust
In the building management business, which spans a wide
range of operations, SBM is able to enhance response speed
by providing services itself and maintain a certain level ofquality by taking responsibility itself.
Equipment operations monitoring

Approximately 95% or more of daily cleaning ishandled by SBM staff (Fukuoka business site)

Fire safety inspection, water tank cleaning(Fukuoka business site)

Electric work and pump replacement arealso handled in-house

Patrol inspection and meter-checks

Building surveys and inspections for
Article 12 of Building Standards Act

Building staff

Emergency response(water leaks and power outage, etc.)

Staff response that leads to high repeat customer rate

Cleaning staff

Security staff

SBM boasts a highrepeat customer rate
due to the strengthof its staff response.

Repeat customer rate
100%

50%

86%

81%

87%

83%

Building engineering
0%

2018
2019
2020
2021
Repeat customer rate: Existing customer/number of new projects received

Strengths 4

24 hour/365 day reception call center
Company-operated call center SBM Support 24 receives calls in a call center and can respond to emergencies such as building trouble by dispatching partner company and equipment staff.

SBM Support 24

01 Call center
SBM Support 24 receives emergency calls 24 hours
a day, 365 days a year.

03 Online video monitoring
SBM is able to confirm emergencies and respond early on by checking videos online
24 hours a day. Installing security cameras also leads to curbing crime.
Local system
Monitoring insuperintendent’s office

Data saved insuperintendent’s officeLong-time digital recording in HDD

02 Mechanical security
SBM also executes mechanical security so that security staff will be dispatched if a security or equipment anomaly signal is received.

Internet

Remotemonitoring

SBM Support 24

Check video remotely

04 Remote operation of building equipment in remote areas
Open and close shutters and turn lights on and off at remote areas through the internet. Aims to reduce management costs by switching from staff operating equipment
to remote operation.
[Examples of remote operation]

Cost comparison when making manned
management unmanned●Shutter remote operation●Lighting remote operation

Cost reduction●Electric locks remote operation●Bi-directional sound system*The above graph is an example of reduction. Cost
reduction effects change based on conditions, etc.

Strengths 5

Office layout and interior work
From easy-to-use office layout to comfortable environments
Focused on using shared spaces of buildings in a more “pleasant” way when handling interior and renewal work.

Office layouts that are conscious of COVID-19 countermeasures and indoor ventilation
Total support for everything from design and installation thatmeets customer demands to fixture coordination. Can also propose layout work that are conscious of COVID-19 countermeasures and indoor ventilation from a perspective of a building management company.

CASE 01

Staying conscious ofindoor ventilation, officedesigned based on theflow of air so that the outside visitor area and internal use area did not mix●Renewal work

●Electricity, phone, and LAN wiring work
●Restoration work

●Interior work

●Renovation work

●Disaster safety and security countermeasures●Coordination of new fixtures by manufacturers

AFTER
Visitor area

Internal use area

CASE 02

As a COVID-19 countermeasure, areas are de signed to be divided sothat sales staff and in-office staff do not interact●Office design and planning

Please consult for store
interior work as well,such as with cafes, etc.
Sales staff area

In-office staff area

PLAN

Strengths 6

Apartment management
Can respond flexibly, such as with overall management or providing only certain services, based on the customer circumstances and needs.
Realized the wish of customers for "this kind of apartment management company"

01 Direct contract with management union 02 Contracts with developer-type
Can respond with the format fitting customer needs by direct contracts withmanagement unions.
●Contracted for all management operations,
including basic administrative operations●Contracted for some management operations,
including basic administrative operations●Contracted for set management operations
besides basic administrative operations

management companies

Through operations contracts from apartment management companies, SBM has
built a cooperative relationship with various
companies and aims to improve technological capabilities and share know-how. It isalso possible to respond to requests for only
certain operations, such as cleaning, fire
safety inspection, and patrol inspection.
●Contracted for set management operations
besides basic administrative operations●Contracted for some management operations,besides basic administrative operations●Contracted for seller after-sales proxy services

Apartment

Apartment

Developer-typemanagement companies

03 Number of handled properties is low sopercentage of operations handled in-house is highOn average, one front desk staff member is incharge of seven or eight properties. This work
load allows for careful responses to needs andflexibility.
In Sanyo Building Management, in addition toproviding superintendents (including daily cleaning), company (or group) staff perform many tasks
and inspections, such as building inspections,
regular cleaning, water receptacle cleaning, andwater supply equipment inspection.

In charge of sevenor eight buildings

Strengths 7

Linen supply and cleaning
One of the largest washing facility in Kyushu operated by SBM features a full array of equipment.
Responding to a wide range of needs from medical care, nursing care, restaurants, hotels, and general companies.

Linen services

Cleaning and rental service

01 Medical and nursing facilities

01 Restaurants, food production, school meals

Service that lends bedding
for medical nursing facilitie s. SBM a l so provide sclean linens washed at its
facility specializing in hospital bedding.

Delivers cook staff clothing, aprons, towels,
dusters, suits, kimono sets, shirts, blouses,
underwear, skirts, caps, and hygiene materials to restaurants, eateries, and food production facilities.

●Bedding●Towels and hospital gowns●Medical and nursing mattresses

02 Restaurants and hotels
Ser vice that lends clean
bed linens, towels, nightwear, cloths, napkins, etc.
SBM helps with the overall
coordination that considers
convenience, design, andcost.
●Hotel linens●Table cloths●Napkins and dining mats

02 Manufacturing
Proposes and provides clean and hygienic
products, including work clothes, dustless
clothes, maintenance clothes, work overalls.

03 Medical and welfare-related
Provides clean and hygienic products,
including nurses gowns, caretaker gowns,
and therapist uniforms. Supports a wide
range of products, including small items
such as towels, cushions, and bandages
that are used in the hospital.

Cooperation with medical institutions
Response to infectious diseases, such as COVID-19

Linen products used for COVID-19
patients are all disinfected at thefacility by EOG gas after shipment

Prepares and operates
disinfecting procedures andan infection countermeasure manual
for staff engaged in the work

Recovery of line products when
first disinfection cannot be
performed is conducted under
medical institution supervision

Factory line for fitted sheets
SBM has introduced a specialty machine for
fitted sheets to achieve the same finish as flat
sheets. SBM also delivers products af ter
inspecting for wrinkles, stains, or tears by machine in order to maintain quality.

Recovery of linen products when first disinfection cannot be performed
Medical institutions

2 Removed as infectious materials following 72 hours

3 Recovered by specialty transportation vehicle
1 72-hour storage after isolation

Washing of products that must be managed

What are fitted sheets?
Elastic is sewn into the corners under the
sheets to wrap around the mattress. These enhance work efficiency and reduce the amountof time needed to make beds.

SBM also handles products that require rigorous handling from a security perspective, such as air
travel-related companies. Also, SBM positions permanent staff in customer facilities when contracted for cleaning or repairs, etc.
reception, contracting,and finishing in
01 Cleaning
02 Washingand storage operations
company-owned specialty facilities 03 Product management

Bed making work time
Five minutes
per bedThree minutes
per bed(Performed by SBM bed making staff)

ピタッ

ピタッ

¥¥

Strengths 8“Plus alpha” proposals for buildings
SBM introduces managed property plus alpha initiatives by effective proposals for the software aspect of buildings.

COMFORT Stand
Started by a request by a customer to put a cafe in the first floor, SBM opened
COMFORT Stand in Siodome in October 2019. Since then, it became known as anew, yet nostalgic coffee stand.
SBM does not expect to spread these cafes alone, but rather provides them aspart of its management services.
Opening a characteristic cafe on the first floor, the face of the building, contributes
to improving the image of the overall building. For buildings where superintendents are not constantly present, these also serve the role as a “superintendent’s
office” where tenants can request consumables and report equipment issues.

R-LIVE
System emits a hi-res natural sound that can be heard from any direction in orderto reduce stress of office tenants and enhance the uxurious atmosphere of the entrance. This formulates a mood where people can focus on communication andtheir thoughts in a relaxed environment. This system boosts the added value ofbuildings and contributes to image enhancement and empty space reduction.

Strengths 9Internal environment efforts
SBM has constructed an internal environmental maintenance, hiring, and training system from unique perspectives rather than be stuck to fixedpreconceptions. SBM realizes ideas that link individual employee growth with the development of the overall company.

01 Internal training

02 Safety education by external instructors

In the Engineering business division,
study sessions by internal staff are held
regularly.

Education leads to preventing dangerous actions that may be hidden away in daily tasks anderrors that occur in building management, which secures the health and safety of employees. Another objective is to instill safety awareness in staff.
●SBM invites persons who have an experience as a director of safety division of major generalcontractors to speak about safety foundations and health and safety●Regular extraction of issues from site patrols with external instructors●Provision of safety equipment●Establishment of education program●On-site training with KY activities and point-and-name reviews etc.
●Conduct weekly study sessions and confirmation tests to share information between staff

03 Cleaning staff training at training center
SBM provides facilities and conducts programs to train professionalbuilding staff. SBM also conducts regular cleaning staff training.

04 Promotion of diversity and inclusion for human resources
SBM promotes new graduate hires from overseas and hiring fromthe technical intern training program and specified skilled staff toboost diversity.
●Acceptance of technical intern trainees

From 2016, SBM began accepting technical intern trainees from the Philippines,
Vietnam, and Myanmar.
●Hiring of diverse human resources

Practice for building cleaning tests

Cleaning staff training

Of the 30 persons in management positions at the Fukuoka headquarters, approximately 26% (8 people) are either
women or foreigners (as of January 2022).

[Headquarters] Kyukan Hakata-ekimae Building 2-19-27, Hakata-ekimae, Hakata Ward, Fukuoka City, Fukuoka prefecture 〒812-0011 Tel 092-441-3131[Tokyo Headquarters] 2nd ﬂoor, Meiji Yasuda Life Insurance Meguro Building, 1-6-20 Shimo-meguro, Meguro Ward, Tokyo 〒153-0064 Tel 03-6417-4810

https://sbm-g.jp/