GENERAL TERMS AND CONDITIONS OF SALE
1. Orders
By placing the order, the customer agrees to the exclusive application of the general terms andconditions of sale of Master Builders Solutions Belgium nv (hereafter: “we” or "us"). The orders
are deemed to have been accepted as such, and are carried out exclusively in accordance withthe present general terms and conditions, which take precedence over any purchaseconditions of the customer and any deviating provisions stated on the order of the customer.
The general terms and conditions of the customer shall never apply. The customer expressly
acknowledges that the present general terms and conditions reflect the parties’ common
intention.
2. Check on Deliveries and Invoicing – Complaints
Any complaint relating to the products delivered must be communicated, by registered letter,by the customer within 48 hours of receipt thereof – both in case of delivery by Master Builders
Solutions Belgium nv, shipment of the goods and collection by the customer. After this term
has expired, no complaint regarding non-conformity, visible defects as to the delivery or
packaging defects shall be accepted anymore.
Complaints relating to the invoicing must be made by registered letter within 8 days of receiptof the invoice.
3. Delivery Periods, Transport and Storage
The delivery periods indicated are merely approximate and, therefore, only constitute an
obligation to use best endeavours, unless expressly agreed otherwise.
The deliveries are made on the authority of and at the sole risk of the customer, even when
Master Builders Solutions Belgium nv is responsible for organising the transport. Master
Builders Solutions Belgium nv can never be held responsible for direct or indirect damage, nor
for any other damage arising from, but not limited to, late, damaged or wrong deliveries dueto the transport.
If, by way of derogation from the foregoing, another clause which is customary in trade, suchas, but not limited to, FOB, CIF, CFR, CPT, EXW, DAP, … is agreed for the delivery, this shall beinterpreted according to the Incoterms which apply at the time of the sale.
4. Prices
Our prices are calculated ex-factory, except where the quotation and/or the rate with respect
to that provides for deviating conditions. As the occasion arises, the conditions on thequotation and/or the rate shall take priority.

MASTER BUILDERS SOLUTIONS BELGIUM NV
Nijverheidsweg 89 – 3945 Ham
Phone: +32 11 34 04 10 · mbs-cc-be@mbcc-group.com - www.mbcc.sika.com

5. Retention of Title
The right of ownership of the goods delivered shall only pass to the customer after he has
fulfilled all undertakings arising from such delivery (including full payment, both in principal,
interest and costs). Until such time, the goods can and must never be pledged or sold, and we
may at any time take back the goods that belong to us. If we make use of this right, we may
also at any time regard the sale as annulled, ipso jure and without any formalities or priornotice of default, without the customer being entitled to any type of damages.
As long as the customer does not have the right of ownership of the goods, he undertakes tostore the goods in the most favourable conditions.
In the event of seizure of the goods, the customer must notify us immediately.
6. Terms of Payment
Our invoices are payable at the company’s registered office 30 days after the date of invoice,subject to deviating terms of payment expressly stated on the invoice.
Submitting a complaint, which may or may not be justified, about the relevant or anotherdelivery in no way suspends the terms of payment of the customer.
The deliveries can be suspended in the absence of payment of an invoice on the due date. In
the event of suspension, Master Builders Solutions Belgium nv can demand securities prior toresuming the deliveries.
Regardless of the agreed terms of payment, the customer grants us the right to demand, at
any time, even for the first delivery, that a bank guarantee be provided as a guarantee offulfilment of his payment obligations. As long as the requested bank guarantee has not been
provided, Master Builders Solutions Belgium nv cannot be obligated to make any undertaking.
In the absence of payment of the invoice on the due date, 10.5% default interest shall be owed,
ipso jure and without notice of default, from the due date.
Additionally, in the absence of payment on the due date, the invoice amount shall be increased,
ipso jure, by 15% by way of liquidated damages, with a minimum of 150 euros. Late payments
shall first be used to reimburse the interest due and the damages, and subsequently the oldestof the invoices.
7. Annulment over Termination
The above provisions do not in any way prevent us, in the event of non-payment, to establish,
at the expense of the customer, the termination and/or the annulment of the sales agreement
and/or to claim, ipso jure, the annulment thereof, as well as to seek compensation of alldamage. If an agreement is terminated by the customer or annulled, in whole or in part, at his
expense, he shall owe us liquidated damages equal to 15% of the amount of the annulled or
MASTER BUILDERS SOLUTIONS BELGIUM NV
Nijverheidsweg 89 – 3945 Ham
PHONE: +32 11 34 04 10 · MBS-CC-BE@MBCC-GROUP.COM - WWW.MBCC.SIKA.COM

terminated agreement or the portion thereof. This fixed sum covers the minimum damage that
Master Builders Solutions Belgium nv can suffer, without prejudice to the right of Master
Builders Solutions Belgium nv to prove higher damage and to claim compensation thereof,
including the right, in addition, to claim compensation of any other additional damage andpayment of the costs still to be incurred to regain possession of the goods and/or to restore
them to their original condition.
8. Unimputable Impossibility of Compliance
Each party is, by law, relieved and not required to comply with any obligation vis-à-vis the otherparty if performance of the agreement has become entirely or partly, definitively or
temporarily, impossible for one of the parties due to circumstances which are beyond thecontrol of the party concerned, and which are in no way imputable to it – even if thiscircumstance was already foreseen upon conclusion of the agreement.
Without pursuing any exhaustiveness, the following are in any case considered to be an
unimputable impossibility within the meaning of the previous paragraph:• Strikes or lockouts at a party or at its suppliers;• Scarcity or an objectively demonstrable lack of raw materials and/or fuels, both on thepart of that party and on the part of its suppliers;• Loss of goods or disruption of the production due to circumstances such as fire,
flooding, accidents, breakdown of machinery;• Circumstances such as revolt, war or an epidemic;• Electrical faults, computer malfunctions, internet disruptions or telecommunications
failures;• Government decisions or interventions;• Errors or delays due to third parties;
The party that refers to such unimputable impossibility is not required to prove theunimputable and unforeseeable nature of the circumstance that constitutes the unimputable
impossibility.
If the unimputable impossibility is temporary in nature, the obligation of the party referring tosuch impossibility shall be suspended so long as the circumstances causing the unimputable
impossibility persist.
In such a case, the parties shall make all reasonable efforts to limit the impact.
If the unimputable impossibility persists for more than 6 weeks, it is deemed to be definitive
and the agreement can be annulled by means of a notification sent by registered letter without
judicial intervention and without Sika Belgium nv being required to pay any damages.

MASTER BUILDERS SOLUTIONS BELGIUM NV
Nijverheidsweg 89 – 3945 Ham
PHONE: +32 11 34 04 10 · MBS-CC-BE@MBCC-GROUP.COM - WWW.MBCC.SIKA.COM

A party whose obligation essentially consists of a payment obligation can never refer to an
unimputable impossibility for the non-fulfilment of its payment obligation.
9. Unforeseeable CircumstanceIn case of a fundamental change in the economic circumstances after the conclusion of theagreement, or if abnormal and reasonably unforeseen circumstances occur which entail, foreither party, an unreasonable or disproportionate burden, and which seriously disrupt thecontractual balance, the parties shall consult with each other in good faith in order to jointly
seek an equitable adjustment of the agreement.
The circumstances referred to in the previous paragraph must not be imputable to any error,
negligence or poor assessment of the scope of the obligations of the party concerned.
The party wishing to refer to these circumstances must notify the other party by registeredletter within 30 days of discovery thereof.
If the parties fail to come to an agreement, the interested party may ask the competent court
to nullify, in fairness, the contract or to adapt it to the changed circumstances.
10. Warranty
Master Builders Solutions Belgium nv guarantees that its products comply with the technicalregulations and laws in force on the date of delivery.
The warranty of Master Builders Solutions Belgium nv for the delivery of products that sufferfrom a defect, which Master Builders Solutions Belgium nv must always determine in concreteterms, is limited to the replacement of the defective goods. The mere notification by the otherparty of the good being defective can in no way suffice to have Master Builders Solutions
Belgium nv deliver a replacement good.
The warranty of our goods against hidden defects is limited to 1 year from the date on which
the goods are delivered or should have been received. Any hidden defect must be
communicated to us within fourteen days after the customer should reasonably havediscovered the defect. In any case, all relevant complaints must be communicated to us byregistered letter within fourteen days after the hidden defect has been discovered, thereby
giving an accurate and detailed description of the defect.
Any warranty against visible and hidden defects shall be void if the goods were alreadymodified, processed or sold to a third party, and if the instructions for use were not followed
or the goods were not installed and/or handled properly.
The warranty does not cover damage caused by improper or abnormal use, or by a lack of
precaution or an error on the part of the customer.
MASTER BUILDERS SOLUTIONS BELGIUM NV
Nijverheidsweg 89 – 3945 Ham
PHONE: +32 11 34 04 10 · MBS-CC-BE@MBCC-GROUP.COM - WWW.MBCC.SIKA.COM

Except in case of fraud, wilful misconduct or gross misconduct, Master Builders Solutions
Belgium nv cannot be held liable for or be required to compensate immaterial damage, indirect
or consequential damage, including (but not limited to) loss of profit, loss of turnover, loss of
income, restriction of production, administrative or personnel costs, an increase of the generalcosts, loss of clientele or third-party claims, or purely aesthetic damage. The liability Master
Builders Solutions Belgium nv shall at all times be limited to the amount of the purchase priceof the product in relation to which the liability has arisen.
The information is provided and the recommendations are made by Master Builders Solutions
Belgium nv in good faith, and taking into account the up-to-date technical knowledge and thepractical experience with the product, as well as taking into account the standard applicationof the product under normal conditions.
The customer of the goods shall inform the relevant final consumer as fully as possible(obligation to use best endeavours) about the goods, without Master Builders Solutions
Belgium nv recognising any liability with respect to that. If Master Builders Solutions Belgium
nv provides any information for the final consumer, this should be viewed as a purelycommercial gesture, without it being liable for wrong advice, except in case of fraud, wilful orgross misconduct.
The user must, as far as application is concerned, always act in the manner prescribed below:"The delivery of a product always takes place in accordance with the regulations and provisionsof the technical data sheet of the product, and in accordance with the general terms andconditions of sale of Master Builders Solutions Belgium nv.
The regulations regarding the application and the use of Master Builders Solutions Belgium nv
products are based on the technical knowledge and the experience acquired with theseproducts at the time of the sale.
The technical information and the regulations of the technical data sheet only apply to theextent that the products, after delivery, are stored, handled and processed under normal
conditions, in accordance with those regulations and in compliance with good engineering
practice.
The user must, prior to every application, always test the products as to their suitability in thecontext of the application envisioned by him and the intended final goal.
An application whereby one or more execution parameters are changed (such as the materials
used, the substrates, the external conditions upon application), or an application thatderogates from those regulations is always at the sole risk and on the sole responsibility of theuser.
Master Builders Solutions Belgium nv can in no way be held liable for incorrect processing or
an incorrect application of these products by the user.
Upon applying Master Builders Solutions Belgium nv products, the user must always consult
the most recent version of the technical data sheet, which the user can find on our website
MASTER BUILDERS SOLUTIONS BELGIUM NV
Nijverheidsweg 89 – 3945 Ham
PHONE: +32 11 34 04 10 · MBS-CC-BE@MBCC-GROUP.COM - WWW.MBCC.SIKA.COM

(www.sika.be). If the user can’t find the technical data sheet, it can be obtained upon simple
request to Master Builders Solutions Belgium nv.
Should there be any conflict between the documents from Master Builders Solutions Belgium
nv in that regard, the provisions of the most recent technical data sheet of the productconcerned shall always take priority".
11. Language
The Dutch general terms and conditions are the original conditions as they apply. In the eventof conflicts between a translation of the general terms and conditions and the present Dutch
version, the Dutch version shall always take priority. Any translation of the general terms andconditions is for illustrative and explanatory purposes only.
12. Nullity
If any provision (or part thereof) of these general terms and conditions is null and void or isnullified, the other provisions in these general terms and conditions shall remain in full force,and Master Builders Solutions Belgium nv and the customer shall enter into consultation toagree on a new provision replacing the provision that is null and void or nullified, thereby taking
into account as much as possible the purpose and tenor of the provision that is null and voidor nullified.
13. Jurisdiction and Applicable Law
Any disputes shall be the exclusive jurisdiction of the Courts of Antwerp. Only Belgian law shallapply, to the express exclusion of the CISG.

MASTER BUILDERS SOLUTIONS BELGIUM NV
Nijverheidsweg 89 – 3945 Ham
PHONE: +32 11 34 04 10 · MBS-CC-BE@MBCC-GROUP.COM - WWW.MBCC.SIKA.COM