Service Portfolio
You can count on us! Our contact persons support you in all questions
concerning your individual application.

For the optimal operation of your coating system, we will jointly find ways to achieve long-term production reliability.
Benefit from our services and the reliable, professional support of your system.
Key services at a glance:
Technical support, teleservice &service app with video function
Application support, safetyon-site, training & consulting

Service parts

Field service
Individual service agreements& maintenance concept

Extended reachability &shortened reaction timeRepair, loaner service &exchange service

Technical support•••••Clarification of technical questions
Identification of service parts
Concept elaboration for modernization / modification / overhaul
Warranty processing
Incident management

Your benefits••••

Direct comminication with experts
Prompt problem solving
Fast and cost-effective help
Shortened fault times

Teleservice• Remote access in case of malfunctions• Video support with the WAGNER service app••

Extended reachability
Shortened reaction time

Service parts
Spare & wear parts, retrofit sets
• Inquiries about price / delivery times• Offers and orders• Status query of your orders

Your benefits•••

Fast processing
High availability
Advantageous service sets
• Plannable / optimally coordinated• Simplified stocking

Service sets
• Simplified handling throughout the service lifecycle• Sensible package composition depending on system usage
WAGNER 365 WebShop for spare & wear parts• Faster order processing• 24/7 access to stock, price and delivery times

Field service
On-site support:• Maintenance• Inspection• Trouble shooting• Repair• Modification• Modernization• Overhaul• Production start-up• Equipment relocation••

Extended reachability („call-on-service“) optional
Shortened reaction timewww.wagner-group.com

Your benefits•••

Service by experts on site
Competent support in the system lifecycle
Taking local conditions into accountService PortfolioRepair•••••

Repair of devices & components
Loaner service
Bridging the repair time with a loaner device
Exchange service (only possible for defined devices)
Exchange of the defective device for a generally overhauled deviceTÜW (Technical Check WAGNER)
Inspection of the repaired devices and components in accordance with
operator obligations, according to legal requirements BetrSichV §14; BGR500;
VDE0701/0702 and TRBS1201 Teil 3Trainings
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Liquid & powder trainings• Practical and/or theoretical elements• Presence trainings and webinars
Information on the latest application technology
Tips & tricks in coating
Target groups: System operators, production/quality managers,
maintenance staff, material manufacturers,...
Individual trainings
Online Academy• Online platform• Webinars, video tutorials, modern learning techniques

Application support•••••

Increase coating quality
Process related production support
Optimization of system parameters
Increase productivitySupport in the concept development of systemmodifications and new planningYour benefits••

Repair time bridging with loan device
Competent repair through factory service

Your benefits•••••

Trained staff
Knowledge sharing
Extended know-how
More efficient asset utilization
Help for self-help

Your benefits•••

Production optimization of your system
Improvement of the processes
Best coating resultsService Portfolio
Safety check••••

Your benefits

Explosion safety according to BetrSichV §§ 15 &16• Additionally every 3 years: equipment, protectivesystems, safety, control and regulation devices• Additionally every 6 years: Explosion protection
Air flow measurement• Annual measurement of air flows in the system• Calculation of the total air performance of the boothfrom measurements and comparison with target valuesTÜW (Technical check WAGNER)
Testing of fire protection suppression system

Further services••••

Safety of your system
Tested according to all regulations
Fulfilment of industrial safety ordinance
Ensuring the necessary documentation

Your benefits

Individual service agreement exactly according to your needs:• Inspection / Maintenance• Extended reachability• Shortened reaction time
• Teleservice• Safety checks• Warranty extension• Spare part packages / recommendations• Maintenance concepts••

Individual agreements for your needs
Customer-specific service part recommendations

If you have any questions, the Service Sales team will help you:

J. Wagner GmbH
Industrial Solutions
D-88677 Markdorf+49 7544 505 - 0
info@wagner-group.com

www.wagner-group.com

Subject to alterations and errors.
All information and illustrations are not binding.
WADO_0077_BR_EN(03.22)© 2022, J. Wagner GmbH. All rights reserved.

servicesales-MDIS@wagner-group.com+49 (0) 7544 – 505 1799