COOPSAPPOROCSR REPORT
2020

COOP
SAPPOROCSR REPORT
2020

Editorial Policy
Coop Sapporo has been publishing its
Environmental and Social Contributions
Report since 2005. Seeking to further
report on our efforts on corporate social
responsibility (CSR), in 2007 we revised
the publication into a CSR Report andare actively disclosing a range of
information to our diverse stakeholders.
Coop Sapporo’s CSR activities areachieved through the combination ofboth our businesses and the activities ofour members. This Report focuses on
conveying Coop Sapporo’s day-to-day
trajectory based on our core approachand the progress therein, informing our
stakeholders of our current status.
As we aim to achieve a sustainable
society, we hope our Report can give
you a glimpse, albeit partially, of what
Coop Sapporo’s role in that process is,as well as the initiatives we are taking tomeet this goal.

CONTENTS
Messages from Coop Sapporo(Our New Principles) ………………………………………………………… 01

PRESIDENT’S MESSAGE …………………………………… 02
SpecialFeatureEstablishing Sustainable
Communities
Our SDGs Challenge in Hokkaido ……………… 04● Reporting Period
The focus of this Report is on our core
activities for FY 2019, but we have also
incorporated supplementary information onprior years, in addition to ongoing initiatives

FY 2019 Activities Report

Connecting People to People ……………………………………… 10

and goals through FY 2020 and beyond. This
2020.

Connecting People and Food ……………………………………… 16● Website Information

Connecting People with the Future ………………………… 22summary of our business is as of March 20,

To supplement this Report, Coop Sapporo also
publishes this information on our website.
Moreover, our site includes the FY 2019business report, profit and loss data, and otherdetailed information (in Japanese Only). (Aweb version of this Report is slated to be2019 Environmental Activities Reportpublished in June 2020).

TOPICS 2019 ………………………………………………………………………… 27

Coop Sapporo Website URL

Environmental Philosophy and Policy …………………… 28

https : // www.sapporo.coop /Environmental Data ………………………………………………………… 28● Publication Dates
This edition: May 2020
The next release of the Japanese edition isplanned for May 2021.
Please direct inquiries about this CSR Report to:

Coop Sapporo Secretariat
10-1, Hassamu 11-jo 5-chome, Nishi-ku

About Coop Sapporo

About Us ………………………………………………………………………………… 30
Membership Demographics ………………………………………… 31

Sapporo, Hokkaido 063-8501 JAPAN

Locations and Layout ……………………………………………………… 32

International: +81-11-671-5602

Assessment of Coop Sapporo’s Activities andGoing Forward …………………………………………………………………… 33

Tel: 011-671-5602

Our banner represents Innovation with Reliability. We show this by participating in new initiatives,born out of the resolute wishes and united passion of our members and colleagues.
We have continued to expand the core concepts of Coop Green, embodying safety, security,
and a fresh, youthful vitality, throughout Hokkaido.

Coop Sapporo’s Key Word

“Tsu-na-gu” (Connection)

Coop Sapporo’s Philosophy

Promoting life in Hokkaido as a source of pride and joy.

Coop Sapporo’s Mission

Innovation with Reliability

Stores: Cherishing food, the foundation of life.
Todok Delivery Services: Delivering and receiving smiles.
Kakeru Mobile Grocery: Carrying the joy and convenience of shopping anywhere.
Meal Services: The responsibility of watching over health and growth.
Our
Businesses

Energy: Promoting self-sufficient, sustainable, renewable energy in Hokkaido.
Water Treatment and Bottling: Properly managing Hokkaido’s treasured resource.
Mutual Aid: Making the spirit of cooperation a unified whole.
Feriae: Seeing off a member of the family.
Travel: Making the journey of life even more enriching.
Culture School: Making the joy of learning a pleasure of life.

Coop Sapporo
Values

Sharing
Learning

Supporting
Interacting

Considering
Praising

Helping

COOP SAPPORO CSR REPORT 2020

Message from Coop Sapporo (Our New Principles)01

PRESIDENT’S MESSAGE

Fulfilling our duty for the future by supporting
What the earthquake taught us andhow we improved our emergency
response during a disaster.

COOP SAPPORO CSR REPORT 202002of the situation. Learning from the blackout, our Ishikarifactory now has on-site power generation – a gas
cogeneration system that works 24 hours, 365 days a year,
even during a calamity and/or a blackout. The other six meal

The 2018 Hokkaido Eastern Iburi earthquake and thefactories are also equipped with emergency generators.

following island-wide blackout dealt a major blow to the

Our Taisetsu Water Resources Conservation Center, a joint

Hokkaido economy. Meanwhile, Coop Sapporo still managed

venture with the Town of Higashikawa, supplies drinking

to deliver goods to our members on the day of the disaster andwater in times of emergency, storing 15,000 cartons ofconducted relief activities such as a fund drive and assisting

Taisetsu Asahidake Gensui spring water at seven warehouses

those in need to the evacuation shelters. Nonetheless, there

across the island as part of efforts to improve our emergency

were some areas that could be improved; due to the blackout,

response.

we could not run all seven of our meal factories, including thelargest Ishikari plant. To overcome this, we decided thatlarge-scale disaster response would be one of the main issues
to focus on for the 2019 year.

Amidst achieving 1.8 million members
how do we continue to gain support?

Coop Sapporo has formed comprehensive agreements withAnother headache in 2019 was the increase in consumption

the Hokkaido government and many other local governments

tax. It has lowered consumer demand, which created fierce

throughout the prefecture. Our mission is to provide

competition amongst other independent merchants andimmediate assistance when a catastrophe happens. In a

resulted in plummeting sales. As well, our attempts at offeringlarge-scale disaster, it is critical for us to be able to supply

the 5% consumer refund government program for using

essential goods during the first three days until the

cashless payment options were rejected, and we’ve had togovernment and the self-defense forces arrive to take control

change our strategy. For the sake of attracting support fromour members and to increase our sales, we need to makeadditional efforts to make it happen.
Given these circumstances, Coop Sapporo yet managed to add
50,000 members from the previous year to reach 1.8 million
on January 14, 2020. This figure is approximately 65% out of
the 2.78 million households in all of Hokkaido, and we areeyeing on reaching 80%.

Hideaki OMI

CEO and President of Coop Sapporo

our communities even in difficult times.
It is in times of hardship
where we demonstrate our reliability.

One of the big challenges to expand member approval is theDue to the pandemic of the novel coronavirus, the Hokkaido

significant increase of the single-member household in thegovernment issued an emergency declaration on February 28,

last decade. At the time of the reopening of our Nakanoshima

2020. Their request for the closure of schools and businesses

store, a staggering 58% of the households within 500 meters

has impacted the lives of Hokkaido people and will continue(1640 ft.) were single-member. As the population continues toto do so for a long time to come. The fear and concerns caused

age and with fewer children, this trend will grow and theby the virus, along with the imposed restrictions of

number of households will swell as a whole. It is crucial in our

movement, has forced the economy to a de facto halt. The

business plan that we respond to this.

sense of an uncertain economic future is debilitating. We hope

The idea of responding to single-member households came

this pandemic will be over as quickly as possible and we arefrom a question: can a person who lives alone make full use ofeager to do whatever we can to help contain the epidemic insupermarkets? This made us wonder if our current variety of

our communities. In whatever situation, we must pursue our

product offerings can fully meet their needs. Focusing on thisrole as a supplier of quality food. This is unprecedented work

demographic while maintaining competitive pricing, infor us. At our stores, we ask our members to maintain social

February 2020 we launched a Ready-to-Eat Meal Campaign

distancing. To prevent infections between our members andto increase the number of products that you can enjoy

employees, we have our staff wear face masks and gloves andimmediately as you get home. This was achieved with thediscontinue reading scanned items aloud at the checkout

collaboration of our produce, meat, and seafood departments

amongstrespectively. We also plan to improve the in-store shopping

movement restrictions have made some products temporarily

experience for these single-member households.

unavailable, and I am very sorry about this. We will make fullAt the same time, our Todok delivery services will review

use of our strong relationships among our producers andwhether the portion size is suitable for one person, as well as

business partners to tackle this problem. Finally, I ask for all

the product’s user friendliness, simplicity, and convenience.

our members’ support and understanding as we face theseWe will endeavor to better serve single-member households

difficult times together.

by improving our product offerings.

otherpolicies.

Regrettably,thenationwide

COOP SAPPORO CSR REPORT 2020

Convenient store and delivery services forincreasing single-member households.

03

Special Feature

Establishing Sustainable
Communities
Challenges for SDGs in Hokkaido

A global blueprint for 2030
to a better and moresustainable future.

COOP SAPPORO CSR REPORT 202004

The Sustainable Development Goals (SDGs) are adopted by all United Nations
Member States to create a better world by 2030.
It is an urgent call for action by all countries and all communities in the world.
Coop Sapporo actively tries to solve problems caused by aging and falling
populations in local communities. We connect people in communities, local
governments, business operators, and educational institutions to each other. Our aim
is to establish a sustainable Hokkaido by implementing SDGs through the utilizationof business knowledge and methods that we have gained through past efforts.

Coop Sapporo’s past efforts for SDGs
To provide economically challenging yet
motivated students with the chance to study,
Coop Sapporo founded the College
Scholarship in 2017. It supports children who
will bear the next generation to lead healthy
lives both physically and mentally. Bylowering the burden of loan repayment for
students and new graduates, Coop Sapporo inturn enables them to strive for greatness.

World hunger is exacerbated by the actions ofdeveloped countries, such as buying andtransporting food from all over the world, orby utilizing agricultural methods that damage
the environment. Coop Sapporo offers the
Coop Sapporo Agricultural Award torecognize producers who practice sustainableagriculture. We work with food production
methods that adhere to global standards forsafety and security. We also hold food bankdrives to reduce food loss.

We promote good health and well-being for all
generations of people by ensuring safe andreliable food, as well as through conducting avariety of sporting events. To encourage theelderly to live healthy lives, we hold exerciseclasses called “Marugen” and “Yurugen”,
developed in cooperation with industry entities,
government agencies, and local schools. We
also make efforts to look after the elderly andstrive for preventive dementia care.

We support the growth of healthy children
through various programs such as our
Taberu-Taisetsu Festival food educationaevent,
andtheEhon-ga-Todok,
free-of-charge program that delivers picture
books to families with children.

Starting with the First Child Box and CoopChild Box, Coop Sapporo provides support
for raising children, from pregnancy andchildbirth to the many stages of growth.

In order to supply water during times ofdisaster, we keep 15,000 cases of Taisetsu
Asahidake Gensui, natural water bottled at theTaisetsu Water Resources Conservation
Center, stocked at seven different locations
throughout Hokkaido.

Coop Sapporo believes that providing
meaningful jobs to people entails connecting
people and the community, which in turn,leads to regional growth as a whole. We focus
on hiring people with disabilities and theelderly, as well as receiving international
trainees.

Coop Sapporo considers itself as part of theinfrastructure of Hokkaido as it is capable ofproduction, logistics, and sales, as well as
having the necessary facilities and equipment.
We constantly strengthen these capabilities toserve the local community in many ways. In
2019, we implemented AutoStore, anautomated storage and retrieval system, into
the warehouse of Todok Delivery Services.

We collect donations to support the activities
of UNICEF. In addition, we also assist victimsof disasters and carry out relief efforts inaffected areas. Moreover, we conduct pricenegotiations of daily necessities like kerosene
and hold petition drives in order to build a safe
and comfortable community for everyone.

One of the essential functions of a community is to bea place to buy daily necessities. In addition to our
Todok Delivery Services that cover all of Hokkaido,
Coop Sapporo also takes initiatives to provide services
to underpopulated areas by opening stores or operating
mobile grocers. To further our efforts in protecting thecommunity, we have established various agreementswith multiple municipalities to look after the elderly
and to provide assistance during disasters.

Visually deformed, yet still good quality
vegetables, are often simply disposed of. Coop
Sapporo sells these “imperfect vegetables”
alongside locally produced “neighborhood
vegetables”, reducing the amount of loss fromproduction to sale. In addition, our delivery
trucks are used in transporting items forrecycling to the Eco Center on their return
trips, playing a key role in recycling efforts.

Coop Sapporo has been making a full-scale
effort to tackle environmental problems
after the Hokkaido Toyako G8 Summit in2008. Since then, we have introduced
environmentally friendly systems to our storesand offices, as well as having joined theRE100 Global Initiative, promoting theusage of 100% renewable energy.

The Coop Future Forest Project has been
supporting tree-planting activities along
coastal forests since 2008. In addition, as ourmembers are becoming more mindful with theissue of marine plastic waste, 10 stores in the
Sapporo area are now equipped with plastic
bottle collection machines.

Coop Sapporo founded the Coop Future
Forest Fund in 2008 and has been planting
trees all over Hokkaido since then. We also
raise funds to protect the ecosystem andconduct educational activities through the
Polar Bear Support Project.

The annual Peace Study Tour provides
children the opportunity to visit Hiroshima
and Nagasaki, the only 2 cities in the world’s
history attacked by atomic bombs, to learn andthink about peace.

Coop Sapporo brings producers and consumers (members) together, promotes the cooperationof the industry, government, and schools, as well as connecting business operators and othergroups who share the same ideals. These partnerships enable us to solve problems and provide
a solid base for us to succeed in the challenges of implementing SDGs across Hokkaido.

COOP SAPPORO CSR REPORT 2020

Coop Sapporo is vigorously promoting theusage of renewable energy ever since theGreat East Japan earthquake and the nuclear
accident of 2011. In addition to the biogas
plant research and mega solar power plant
operations, Todok Power started retail
operations focusing on supplying renewableenergy since 2016.

05

Special Feature

Establishing Sustainable Communities – Challenges for SDGs in Hokkaido

Challenges of Implementing SDGs across Hokkaido.
In order to successfully implement SDGs across Hokkaido, it is essential to have the cooperation of business

operators across Hokkaido in tandem with Coop Sapporo’s own efforts. We began setting up the foundational
structures to conduct these efforts in FY 2019.

Establishing the Hokkaido SDGs Promotion Platform
members be seen as effective towards reaching SDGs, this platform
can serve as a place for discussion in order to take action on what is
possible.

Providing opportunities to share
information and examples on SDGs
as well as ﬁnding ways to collaborate.

COOP SAPPORO CSR REPORT 202006

To promote awareness of SDGs among companies and groups in
Hokkaido and to encourage them to be proactive, it is necessary toshare information on previous efforts. On July 24, 2019, Coop
Sapporo established the Hokkaido SDGs Promotion Platform
together with 17 different business groups that operate in Hokkaido,
including Coop Sapporo itself. We have used this platform to learn
about previous efforts for achieving SDGs conducted by companies
and organizations around the world, as well as to share eachmember’s efforts as examples. Also, should collaboration among the

Learning from authoritative ﬁgures of SDGs
‒The SDGs Study Conference.
The SDGs Promotion Committee was established under the SDGs
Promotion Platform. Coop Sapporo CEO and president, Hideaki
Omi, was appointed to head the committee, and Coop Sapporo
assigned as the secretariat. The members of the Promotion
Committee consist of a diverse network of stakeholders, including
scholars as well as our member companies and partner groups.
The Promotion Committee organizes the SDGs Study Conference,
inviting SDGs specialists, Japan SDGs award winning companies
and groups, and scholars specializing in SDGs-related studies aslecturers. This offers members the opportunity to hear the opinionsof authoritative figures and to see the latest example cases. In FY

DatePress Conference on establishing the Hokkaido SDGs Promotion Platform

2019, the group was assembled
twice – the first was an
overview of SDGs, and thesecond, resulting from thestrong public interest, wasfocused on the problem ofplastics. From the next fiscal
year onward, it is planned to beheld four times a year. Throughthese Conference activities, we
promote communication andcollaboration among ourmembers, while leading theeffort to spread SDGs across
Hokkaido.

The First SDGs Study ConferenceContents

The number ofparticipantsFirst conference

Keynote Speech: “Why companies should adopt SDGs and how to incorporate them into their business.”
Kazuo Tase. SDG Partners, Inc. President and CEO.
October
18, 2019

Research Report: “SDGs in Hokkaido: Incentives to create an ideal society.”
Yasuhiro Yamanaka. Hokkaido University, Faculty of Environmental Earth Science.

254 participantsin 108 groups

Case Report: “Achieving sustainable communities – SDGs Future-City Shimokawa.”
Takeshi Minoshima. Future-City Initiative Division, Shimokawa Town Office.

Second conference

Keynote Speech: “Plastic waste and SDGs.” Tetsuji Ida. Kyodo News Service, editorial committee member and writer.
January
17, 2020

Research Report: “Plastic waste in the world.”
Tomohiro Tasaki. National Institute for Environmental Studies, Center for Material Cycles and Waste Management Research.
Case Report: “Sustainability management system of Suntory Group – Dealing with plastic.”
Nobuyasu Kitamura. Suntory Holdings Limited, Cooperate Sustainability Department.
Case Report: “An overview of Toppan’s sustainable packages development.”
Yasushi Kawata. Toppan Printing Co. LTD., Living and Industry.

326 participantsin 134 groups

To Realize Sustainable Communities in Hokkaido
Achieving SDGs also leads to solutions to many problems in our communities. Let’s look at some of our efforts
in FY 2019 in moving toward sustainable communities, as well as our new partnership agreements that help
realize this goal.

Maintaining Essential Services in the Community– Efforts to Prevent Food Deserts

Joint Procurement
Reducing the burden of local stores.

COOP SAPPORO CSR REPORT 2020

In areas of Hokkaido where there is significant depopulation, there is
no retailor for people to buy their daily necessities. Coop Sapporo
has been making efforts to prevent food deserts such as these. At therequest of the municipality, Coop Sapporo opened the franchise store
Minenobu Agricultural Coop in Bibai City, and also opened asupermarket in COCOWA, a commercial revitalization facility in
Hokuryu Town.
The physical distribution cost lays a heavy burden on retailers in
depopulated areas. Coop Sapporo has a logistics network connecting
stores and delivery centers located across Hokkaido. We are able tosupport retailers in depopulated areas via joint procurement.
From April 25, 2019, we began joint procurement for Fresh Mart
Shintani at the request of the Moseushi Town government. We
registered the store as though it were a new store under the Coop
Sapporo name, and brought in our ordering system and POS
registers, enabling it to use our network to deliver orders to thislocation.
On June 17, 2019, at the request of Chuo Supermarket in Rumoi
City, we entered into a business partnership. We cooperate in various
aspects including joint procurement and distribution, and exchanging

personnel and expertise. This partnership brought benefits to otherstores run by Chuo Supermarket, and led to improved shopping
opportunities in the towns of Mashike, Onbetsu, and Teshio.

07

The support for Fresh Mart Shintani was finalized with the cooperation of Moseushi
Town and the Chamber of Commerce and Industry.

Opening stores in food deserts.
On July 12, 2019, we opened Shiriuchi Store in
Shiriuchi Town, where there were previously nostores at all. Our new store has a retail floor areaof about 660m2 and deals with products from
local
agricultural
cooperatives,
fishery
cooperatives, and other local producers.
The Town operates an on-demand bus based onuser reservations. We provide a rest area and abus waiting space inside the store. With chairs
and tables made from local wood, the pleasantscent of the trees gives this space a sense of
nostalgia.

An on-demand bus operated by Shiriuchi Town.

Shiriuchi Store.

Special Feature

Establishing Sustainable Communities – Challenges for SDGs in Hokkaido

Strengthening the groundwork for promoting SDGs

– reinforcement of cooperation with municipalities, business operators and groups.
Expanding our cooperation ofcommunity development in theintercity metropolitan area.
Collaboration with cities is indispensable in carrying out initiatives
for the local communities. Coop Sapporo has made agreements withmany municipalities all over Hokkaido. In particular, we entered intoa town planning partnership agreement with the City of Sapporo on
November 8, 2011. We integrate methods for supporting theenvironment and raising children as part of town planning, for the
purpose of strengthening the community.
To deal with the declining birth rate and the aging society, several
COOP SAPPORO CSR REPORT 202008

areas in Japan are forming intercity metropolitan areas, a network ofneighboring cities and towns in order to maintain vibrantsocio-economics by keeping a sustainable population. Coop Sapporo
concluded a town-planning agreement with the Sapporo Intercity
Metropolitan Area on July 12, 2019.

Sapporo Intercity
Metropolitan Area
Comprising 12 municipalities:
Sapporo, Otaru, Iwamizawa, Ebetsu,
Chitose, Eniwa, Kitahiroshima,
Ishikari, Tobetsu, Shinshinotsu,
Nanporo, and Naganuma.

Improving the economy of Hokkaido
by sharing expertise with local companies.
In order to revitalize the local economy and to improve the quality ofservices in Hokkaido, it is important to build a cooperative
relationship with local companies. On December 20, 2019, weconcluded a comprehensive business alliance agreement with
Satudora Holdings Co., ltd. We founded the Hokkaido
Merchandising System to improve the efficiency of merchandiseprocurement and logistics.
We continue to make improvements such as enhancing our loyalty
points program and assisting with contribution efforts at the local
level.

Expertise sharing. Coop Sapporo’ s
expertise on food merchandise andSapporo Drug Store’s expertise on
non-food merchandise.

Points of cooperation with Satudora Holdings Co., ltd.
● Merchandise distribution and logistics.
● Customer services including payment and points programs.
● CSR activities to solve local problems.
● System development.
● Product development. ... amongst others.

Developing human resources tosupport our future local community– cooperation with a local high school and university.

Signing commemoration with Sapporo Signing commemoration with Hokkai
Shinyo High School
Gakuen University■ A partnership with Sapporo Shinyo High School

Sapporo Shinyo
High School
Support to raise the curriculum
standard for member activities
and job training.
Offer information on educational
training facilities and school
management.

Sapporo Shinyo
High School & Coop Sapporo
partnership feasibility meeting

SDGs are gaining attention in the field of education too.
Demonstrating its high-level ambitions, Sapporo Shinyo HighSchool produced a video for the first SDGs Creative Award event.
On September 15, 2019 Coop Sapporo started a business partnershipwith them. We also established a partnership with the Hokkai
Gakuen educational institute, and in cooperation with its university,
aimed at tackling problems within the local community.
Coop Sapporo offered various openings for the students of these twoschools to learn about our initiatives, through internships andvolunteer activities, in solving social problems such asenvironmental issues and food loss. With the cooperation of othereducational institutions, we also plan to develop opportunities tothink about the future of Hokkaido with younger generations in ourefforts to achieve sustainable local communities.

Detailed
analysis of
key points

Coop Sapporo
Offer opportunities forlearning about achieving asustainable Hokkaido.
Promoting the practice ofinternships.

Promoting effective use of assets and personnel exchange among both groups.

FY 2019 Activities Report Challenge for SDGs
Every year, Coop Sapporo conducts various activities with the aim to connect
people, food, and the future. We strive to achieve all of our SDGs.
■Our initiatives and corresponding SDGs
Activity●●

Connecting People and Food

P10●

Looking after the
Elderly and those in
One-person Households

P11●

Todok Station

P11

Strategies for Stores

P12

Kakeru Mobile Grocery

P13●

Strategies to Copewith a Super-aging
Society

P14●Life Plan
Advisors – What They Do

P15●

Coop Funeral Service
Feriae

P15●●

Coop Meal Delivery
Service Kururin

P16

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P17

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Distributing Products
Made with Care andConsideration
Taberu-TaisetsuFestival 2019

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Connecting People with the Future●●

Todok Food Bank

P19

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The Society ofFood Education

P20

Hokkaido Hatake
Restaurant

P20

Fish Cooking Classes

P21

Agricultural Award
Meeting

P21

Kids Cooking Classes

P21●

Ehon-ga-Todok

P22●

College Scholarship

P22First Child Box &Coop Child Box

P23

Oshigoto Kids

(children’s job
shadowing program)

P23

Strategies for Hiring

P24

Strategies for
Renewable Energy

P25

Strategies for the
Eco Center

P25

Emergency Fundraising
for the Typhoon Disaster

P26

The Literacy
Improvement Projectfor Papuan Provinces
in Indonesia

P26●

Peace Study Tour

P26●

(Restaurant on the Farm)(free picture books)

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P18

(The Importance of Eating)

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COOP SAPPORO CSR REPORT 2020

Connecting People to People●

Coop Delivery
System – Todok

09

FY2019 Activities Report

Connecting People to People
Making friends, making places to gather, and making a cooperative relationship with local people to see it through.

To protect the community and the people who live there, Coop Sapporo values the human connections between people.

SDG
Objectives
Coop Sapporo Objectives

Use the opportunity of delivering goods to form good relationships with members

Coop Delivery
System – Todok

COOP SAPPORO CSR REPORT 202010

We installed new delivery centers and depots to improve delivery
efficiency and to bring about community-based central management.
Adding Ishiyama Center, Nishioka Center, Honbetsu Depot, andKuromatsunai Depot to our infrastructure, we now have 48 delivery
bases, with 35 centers and 13 depots. We will endeavor to maintainour efforts to offer our services to more members.
Facts
Members registered for delivery(as of March 20, 2020)

378,413(102.5% YOY)

Installing new delivery centers and depots
Starting new services“Todok”, Coop’s delivery system, is used by about 380,000
households in 179 cities and villages across Hokkaido. We deliverproducts directly to people’s homes. It reduces the burden formembers to go out shopping and provides a stable supply of products
to areas where stores are sparse.
In FY 2019, Coop Sapporo started multiple new services, including
a new regional shipping service that allows the delivery of Todok
products to friends and families who live in distant areas, as well as
the Todok App that lets users place Todok orders using theirsmartphones. Within the Todok App, there are useful features thatenable users to search for products and also to quickly reorderpreviously purchased items from the list.

Making use of AutoStore
to expand our product selection
The Todok warehouse is equipped with the automated storage system
AutoStore, which, instead of staff, uses robots to quickly store andaccurately retrieve items, as well as CarriRo®, a carriage andlogistics support robot. These additions have allowed us to save

Logistics support robot CarriRo®. These self-driving carriages can read the sensors on
workers’ uniforms and automatically follow them.

Todok delivery personnel

Designed like a messaging app, theTodok App allows users to search for
products by entering the name of the
product or keywords.

space and carry more products. In FY 2019, we have increased 8,000
food items, reaching a new total of 22,000 unique products.
Adopting robot systems leads to labor saving and a better working
environment, which in turn, helps to promote work-style reform.
We are expecting thenumber of members
who use delivery
services to expand in
the future. As such,
we will establish acompletelogistics
support system andcontinue to enhance
our product lineup tosatisfy members.

Automated storage system,
AutoStore.

SDG
Objectives
Coop Sapporo Objectives

Expand the care and monitoring of seniors to cover all of Hokkaido

Looking after the
Elderly and those in
One-person Households

SDG
Objectives

Facts

Elderly Monitoring Statistics

Todok elderly ordering
support utilization

FY 2019
Number of emergency cases(including 14 users supported
by Safety Supporters)(13 deaths, 34 monitoring,
793 resolved)

888 users

840

A case of monitoring the elderly
I visited a member’s home to deliver my items. I rang thedoorbell and knocked on the door, but nobody answered. WhenI called through the mail slot, I heard faint noises from theinside. I quickly contacted the landlord to unlock the door and
we found the member lying on the floor. I immediately called an
ambulance to take the member to the hospital. When themember recovered and returned home, it was heartwarming toreceive their sincere words of gratitude.

Station as a community space.
We will continue utilizing thislocation to connect with local
neighborhoods.

Coop Sapporo Objectives

Improve Todok Station as a local community space

Muroran Todok Station – Theme: anindoor park.

Todok Station

Our delivery centers and stores have a community space called
Todok Station that parents and children can use. The space isequipped with toys for young children to play with. We also collectchildren’s clothing, toys, and picture books and sell them at low
prices in the Todok Flea Market.
In FY 2019, four new Todok Stations were opened at the Muroran,
Ishiyama, and Nishioka delivery centers, as well as at the
Nakanoshima store. In total there are now 17 Todok Stations. New
stations are designed under the concepts of “excitement”, “fun andsurprising”, and “always stimulating”. Each station has a different
theme. For example, the Nakanoshima store has an “indoor farm”
whereas the Nishioka center has a “town of children”.
We started a storytelling event, in collaboration with the Hokkaido
Government Board of Education, in the hopes of utilizing the Todok

Ishiyama Todok Station – Theme: forest secrets.

Facts

Todok Station Statistics in FY 2019

Number of visitors

Sales Performance from the
Todok Flea Market(as of March 20, 2020)(as of March 20, 2020)

32,750JPY 716,600

COOP SAPPORO CSR REPORT 2020

As Todok delivery staff visit thehomes of our members on a fixed
day and time every week, theyalso function as monitors for theelderly. Across Hokkaido, we
have
Elderly
Monitoring
Agreementswith174
municipalities (as of March
2020), ensuring that emergency
contact can be made should ourstaff sense something unusual
during deliveries.
To strengthen the support for theelderly, our Safety Supporters

have started visiting their homes in 2015. In 2019, we have extended
eligibility to “members over 65 and living alone” and “members over
80 and living with family”. Having now expanded to 25 centers and6 depots, we have broadened our support coverage.
In 2019, we started a new elderly ordering support service that offers
assistance ordering goods via Todok delivery services. 888 members
are currently using this service, of which 14 members require
intensive support. Our Safety Supporters attend to them and has tohelped improve their quality of life.

11

FY2019 Activities Report

Connecting People to People
SDG
Objectives
Coop Sapporo Objectives

Create attractive stores where members feel welcomed

Strategies for Stores

COOP SAPPORO CSR REPORT 2020

Revitalizing the local community
by opening new stores

Expanding the eligibility
for our weekly discount days

We opened Coop Sapporo - Shiriuchi Store on July 12, 2019 (seepage 7), and Coop Sapporo - Taiki Store on November 7 that same
year. Operation of the Taiki Store was transferred over from Taiki
Kyodo Shoji. We reopened the store after largely renovating thesales floor. An eating area inside can also be used as a community
space.
We also reopened the Nakanoshima Store on October 10, and the
Shinkotoni Store on November 22 after work was completed to
expand floor space. Our stores continue to support and enrich thelives of local members.

On June 27, 2019, we changed our Thursday’s senior discount day
by expanding the age group from “60 and over” to “55 and over.”As well, on September 3, 2019, we extended the eligibility for theTuesday’s parents discount day so that children with disabilities canremain eligible until they become 20. As a result, the number ofregistrations for these two weekly discount days has largely
increased.

12

Facts
Number of registrations for Senior Discount Day

539,360(as of March, 2020)

Number of registrations for Parents Discount Day

Luxurious bread
KAKU SHOKU Hokkaido Biei
Our new line of luxury bread, “KAKU SHOKU Hokkaido Biei” is
now on sale at the Nakanoshima and Shinkotoni stores.
This springy, fluffy and savory bread is made with carefully selected
ingredients such as flour produced in Biei, sugar made from
Hokkaido beets, and Okinawan Shimamasu, sun-dried salt that issimmered in the waters of Okinawa. The head baker once trained ata famous bakery in Ginza, Tokyo, and developed the recipe for thisspecial bread just for Hokkaido customers.
In order to ensure the bread is fresh out of the oven, we bake them insmall batches at both stores. Looking to expand on this special bread,we plan to bring in more bakers and set up equipment at other storesin the future.

114,050

Achieving 1,800,000 registered members
On January 14, 2020, we reached the milestone of 1.8 million
registered members. In previous years, we had 1.6 million members
in April 2016, and 1.7 million in February 2018. Each year saw anincrease of 50,000 members, or a total of 200,000 over four years.
We are grateful to have achieved this feat on the 55th anniversary of
Coop Sapporo. As aging and population decline are progressing at a
rapid pace in Hokkaido, we will continue to contribute towards
ensuring the prefecture’s capability to provide quality food.

The classy packaging
can also serve as a
gifting bag.
Making this bread is so intricate that only a few
trained bakers are up to the task.

(as of March, 2020)

Commemorating 1.8 million
members at the Lucy Store(Shiroishi, Sapporo).

Plastic bottles
Deployment of bottle collection machines
Marine plastic waste is the one of the major issues the world has tosolve. Coop Sapporo promotes the recycling of plastic bottles.
Starting with the Lucy Store on January 16, 2020, we followed up by
installing bottle collection machines across 10 stores in the Sapporo
area. The machines flatten each bottle deposited, reducing theenvironmental load during transportation. We are looking forward tocontinue promoting positive recycling habits across Hokkaido.

Bottle collection machine

500ml plastic bottle (left) and aflattened bottle (right)■ Locations with bottle collection machines
Lucy, Shinkotoni, Ainosato, Fujino, Socia,
Nakanoshima, and Hoshioki stores

Ishikari

Ishikari Store

EbetsuNopporo Store

Kitahiroshima

COOP SAPPORO CSR REPORT 2020

SapporoElfin Store

SDG
Objectives

13
Cooperating with municipalities to deliver products and the joy of shopping to people in food deserts

Coop Sapporo Objectives

Kakeru Mobile Grocery

We operate the Kakeru Mobile Grocery in areas that are depopulated
and have no grocery stores, as well as in places with many elderly
people or senior care facilities. In FY 2019, we expanded our area of
operation. In addition, we have also strengthened our cooperation
with local municipalities, held children’s job shadowing events, andpromoted our one-day Kakeru Mobile Grocery shop outside ourusual operating area.
On March 19, 2019, we signed a partnership agreement with
Kitahiroshima on the Food Desert Support Model Project. Having acooperative agreement with the municipality in place, we thenFacts

provided support and delivered products to more food deserts. We
will continue to improve the Kakeru Mobile Grocery initiative as an
indispensable service to maintain a standard environment of
shopping for residents while revitalizing the local communities.

Kakeru Mobile Grocery

56 stores using 93 vehicles
Increased by 2 stores and 2 vehicles since FY 2018

131 municipalities –(as of March 20, 2020).

■ Operations in Kitahiroshima
Route

Ryokuyo-cho (1-3 chome), Yamate-cho (6-8 chome),
Satomi-cho (1 chome, 3-7 chome), Izumi-cho (4 chome),
Takadai-cho (1 chome, 3-6 chome)

Days

Tuesday to Saturday

Target2,000 households over 5 areas

Participating in “FIELDAYS in japan” , an event held in Ecorin Village.

FY2019 Activities Report

Connecting People to People
SDG
Objectives
Coop Sapporo Objectives

Cooperation at the local level to create a community in which
the elderly and people with dementia can live comfortably

Strategies to Cope witha Super-aging Society

COOP SAPPORO CSR REPORT 2020

14

Exercising together and staying healthy
Community-wide Health Program
Coop Sapporo cooperates with the NPO Social Business Promotion
Center along with Hokusho University to work on theCommunity-wide Health Program, also known as Marugen. The
program is held every week, supporting participants who wish to
maintain and improve their health and cognition.
In addition, we actively promote Yurugen exercises, a gentle exercise
program developed by Hokusho University that can be safely enjoyedby seniors. Since implementing a Yurugen Instructor Certification
Course, we have certified more than 100 instructors, including 12
instructors who were certified for the intermediate course in FY 2019.

Initiatives held across Hokkaido
Caravan for Awareness andPrevention of Dementia
In order to spread information about dementia and preventative
measures, Coop Sapporo started the Caravan for Awareness andPrevention of Dementia in FY 2019. We invited Mr. Aiuchi, thechairman of NPO Social Business Promotion Center, to give a lecture
on dementia and preventative measures, followed by brain training
under the guidance of the health and fitness instructors of Marugen. In
addition, we conducted a cognitive functioning test on attendees, anddistributed a booklet on brain training quizzes and exercises.
We have held these caravan events mainly in areas where there are
few opportunities to hear lectures on dementia. This year, weorganized them in Erimo, Nakafurano, Iwanai, and Kamifurano.
Built around a 3-year plan, we plan to visit many more areas toprovide more opportunities to learn about dementia.

A lecture held in Iwanai

An exercise session in Kamifurano

YurugenExercise

Facts
Marugen Event
Statistics

80 classes in
23 municipalities
Enrollment
Instructor Certification Course at the Coop Sapporo
Chuo Cultural Center.

1,450

Building up personal relations
Cho-co-tto Tea HouseThe Cho-co-tto Tea House is an event to utilize our store’s eatingarea as a community space to revitalize the local community. With
the cooperation of local governments, regional comprehensive
support centers, the Councils of Social Welfare, nursing care andprevention centers, and social workers in each community, we
successfully held 17 events in FY 2019. Scheduled from once a week
to once a month, each store offered unique services, such as various
physical check-ups, exercises to mitigate the difficulties of long-termcare, brain training quizzes, and general consulting.
Facts

Cho-co-tto Tea House Event Statistics

17 stores in 13 municipalities(2,500 participants)

Cho-co-tto Tea House. A music
therapy session at the Paseo
Sumiyoshi Store (Chitose).

Strategies for collaboratingwith municipalities
Building a safer community● Silver SOS (elderly wandering alert)
Network Agreement

The agreement with Abira Town

SDG
Objectives

On July 26, 2019, Coop Sapporo concluded an agreement with theEbetsu government to support the elderly who wished to surrender theirdriver’s license, due to physical decline, by creating an environment
where people can do so without feeling anxiety. The Coop Sapporo
Ebetsu store and Nopporo store offer a free delivery service (available
daily) of purchased products for members 65 years or older and who
are residents of Ebetsu with a record of driving history● Agreement to supply emergency relief items
during disasters

Coop Sapporo concluded an agreement to supply relief items during
disasters with the Town of Erimo on June 18, 2019. Coop Sapporo
and the town will cooperate to provide and deliver supplies in casesof disaster, helping to stabilize people’s lives as soon as possible.
Coop Sapporo has established the same agreement with 31 othermunicipalities in Hokkaido as we strive to continue contributing
towards the safety and security of local communities.

15

SDG
Objectives

Coop Sapporo Objectives

Coop Sapporo Objectives

Provide financial advice to all generations from young to old

Sympathize with members and offering a place to provide information
about funeral services and end-of-life planningLife Plan Advisors
What they do
Coop Sapporo has Life Plan Advisors (LPAs), who are also certified
financial planners, offering information to people’s financial
questions and concerns. There are seven LPAs offering useful
information through various activities, including checking insurance
policies, advising on family budgets, as well as giving lectures. In
addition, we actively provide information to younger generations
through various events such as: money education for kids using
pocket money games, seminars at universities for new graduates, andthe news column series about college funding in the Shogakusei
Tsushin (Scholarship Students News) published by our Social
Welfare Fund.

On November 15, 2019,
Coop Sapporo invited Mr.
Futoshi Fujikawa, thepresident of the Life-Planning
Assessment Center to give alecture on life planning.

Coop Funeral Service
FeriaeCoop Sapporo owns the Feriae Halls in Tsukisamu and Shin-kotoni,
which serve as a funeral home and offer specialized services for each
person. We also provide information to members through end-of-lifeplanning seminars and individual consultations on inheritance, as
well as consultations on funerals, family resting places, and othervarious procedures.
End-of-life planning seminar

Feriae Hall in
Tsukisamu

COOP SAPPORO CSR REPORT 2020

Coop Sapporo established a Silver SOS Network Agreement with
Abira Town on June 10, 2019. This is an initiative, actively being
promoted by the town, where local governments, police, local
residents, and companies collaboratively build a network of
information to better search
for and protect wandering
seniors when they go
missing. Coop Sapporo takes
part in this network,
reinforcing the system of
elderly monitoring.

● Supporting the voluntary surrenderof driver licenses by seniors

FY2019 Activities Report

Connecting People and Food
We strive to maintain our efforts to connect people and food in order to enrich the culinary culture of Hokkaido.

We play an important role in contributing to regional vitalization through promoting and offering fresh, reliable food.

SDG
Objectives
Coop Sapporo Objectives

Delivering delicious meals with the joy of eating to people all over Hokkaido

Coop Meal Delivery
Service Kururin

COOP SAPPORO CSR REPORT 2020

Our first renewal since thestart of service
The Coop Meal Delivery Service Kururin started in 2010 with theaim of supporting and monitoring the elderly. Today we have
expanded the menu line-up, offering a wide range of dishes,
including consignment meal services as well as kindergarten lunches.

Starting from June 3, 2019, we renewed the lunch box menu. The
two courses for lunch have now been expanded to three choices from
Matsu, Take, and Ume. The Matsu Deluxe Meal has 3 different
variations to choose from: Japanese, Western, and Chinese. The Take
Balance Meal focuses on nutritional balance – taking into accountsalt content, calories, and ingredient variety. The Ume Light Meal is
the meal for light eaters. The main dishes can be chosen from among
meat or non-meat items such as tofu or eggs.
We have also started to deliver bread products twice a week, as well
as offering seasonal desserts once a month. Along with our side menu
adjustments, we are now catering to more diverse eating habits.

“Matsu” Deluxe Meal
(western dish)“Take” Balance Meal
(fish)“Ume” Light Meal
(non-meat dish)

16

Providing meals in consideration ofeach patient’s condition

Supporting the disaster area with
our Meal Delivery Service

We started to provide Hospital and Home-Care Meal Services in
April, 2017, serving meals prepared with consideration of eachpatient’s age and medical conditions. For those who are sufferingfrom poor appetite or dysphagia due to chemotherapy, we serve
meals suitable for each patient, aiming for the patient’s safe recovery
and discharge.
The meals are prepared in a sanitary, allergen-controlledenvironment and delivered to patients in hospitals and other facility
users. For seasonal events like New Year, Christmas, andRespect-for-the-Aged Day, a special menu is prepared in front ofusers at the institutions, offering a very homely atmosphere.

The Coop Meal Delivery Service Kururin is entrusted with the duty ofmeal delivery to support the independent livelihoods of people. From
April 1, 2019, the city of Utashinai, and the towns of Higashi-Kagura
and Atsuma respectively, were newly added to this service, bringing
the total number of participating municipalities up to 14. Due to the
Hokkaido Eastern Iburi Earthquake in 2018, the town of Atsuma
suffered serious damage to its facilities and impacted its ability to
conduct meal deliveries. Coop Sapporo supported the local
community by utilizing our resources and was delegated to these muchneeded delivery duties to provide for those
who required monitoring or those having
difficulties cooking by themselves.
Entrusted with meal delivery services onbehalf of municipalities suffering operational
adversity due to various reasons, including
disasters, Coop Sapporo continues to
Meal delivery
contribute to sustainable communities.
Facts

Meal Delivery Service Statistics

Number of people
enrolled

7,620

Number of kindergartens
served82

Meals
delivered

31,500SDG
Objectives
Coop Sapporo Objectives

Deliver safe and reliable products utilizing high quality food items and accurate labelling

Distributing products made with care andconsideration
Efforts for animal welfare

Facts

Cage-Free Eggs Sold
FY 2018

JPY 61,818,752
YOY

FY 2019

JPY 81,914,385

132.5 %The beginning of importing andselling of wine and black pepper
Cooptrading, one of our group companies, started to import wine fromFY 2019. In less than two months after we started offering the Coop
Italia private label wine at our stores, all 17,000 packs sold out. Due totheir popularity, we will continue the import and sale of these wines.
Our collaboration with Saigon Coop in Vietnam has enabled us to
produce rock salt and black pepper products in grinder bottles.
Thanks to this development, we can now import pepper directly from
Vietnam, its country of origin,
instead of importing it via South
Africa as we had done before.
We will continue collaborating with
Coops in other countries, building
mutually-beneficial
businessrelationships, and aiming to offer aneven better selection of imported
products for our members.
Coop Italia wine

Developed right in our home prefecture of Hokkaido, Coop Sapporo
produces certain products under the Naruhodo name. Out of the newline-ups of 2019, in one week we sold 20,000 bags of our Potato
Chips Fried In Rice Oil, as well as 100,000 bottles of our Hokkaido
Drinkable Yogurt just three months after release. We sell pre-packed
cooked rice as a ready-to-eat product under the Nanatsuboshi label,produced by the JA Higashikawa Youth Group.
It has since been receiving positive feedback forbeing good yet simple.
In June, we conducted a survey for our six private
labels. The “Naruhodo Chikuwa with 2 Extra”
product gained the most votes. It was offeredagain in limited quantities from October 1 tocoincide with the anniversary of our founding. We
continue to plan fun events and develop productsthat meet or exceed our members’ expectations.

Genome editing study meet
On January 29, 2020, the Obihiro Area Member Committee conducteda study meeting titled “To know, discuss, and consider genome editing
now and in the future”. The lecturer Ms. Yuko Morita, Chief of
Science Communications at the National Museum of Emerging
Science and Innovation, answered questions and concerns frommembers regarding genome editing. For the 87 participants, thelecture explained difficult topics in easy-to-understand terms,
including the difference of gene recombination and mutation, the strict
standards of food labelling in Japan, as well as regulations and patents
in overseas countries.

COOP SAPPORO CSR REPORT 2020

Coop Sapporo has been promoting animal welfare since September
2017 and began procuring cage-free eggs in all of our stores. As thename suggests, chickens are not locked up in cages. In contrast to
regular poultry farms, our chickens can move freely in a much larger
area within the pen. It is a method that satisfies the original
behavioral needs of the animals and reduces stress. We will continue
to promote this practice in order to provide safe and high-quality
livestock products.

“Naruhodo”
A brand specializing in
simple yet high-quality products

17

FY2019 Activities Report

Connecting People and Food
SDG
Objectives
Coop Sapporo Objectives

Create opportunities for children to learn about food, life, and the environment, and provide networks for producers and consumers to connect with.

Taberu-Taisetsu Festival 2019

COOP SAPPORO CSR REPORT 2020

18

The Taberu-Taisetsu Festival (the “Importance of Eating”) is Coop
Sapporo’s biggest food education event where participants can learn
about the importance of eating through experience-based programs.
Local producers, manufacturers, local governments, and schools
collaborated in this event, exhibiting various experience-based
programs such as quizzes and cooking classes. It is a great
opportunity for all generations to learn about food, life, and theenvironment. On top of that, this event provides producers with theopportunity to directly connect with consumers, discuss about
Hokkaido local cuisines, and show the importance of local
production for regional consumption.
In FY 2019, the events were held at eight different venues across
Hokkaido, each offering unique programs. For example, at the
Sapporo venue, we had a workshop about traditional Japanese
pickles. Participants enjoyed adding their original touch to the recipe
and made their own original pickles. They also learned about the roleof food preservation and the history of traditional food.
Participant feedback● It was fun to taste the food andeducational for both parents andchildren.
● They were great programs thatchildren can focus on and enjoy.
Hokkaido Broadcasting Co., Ltd. “Doing an experimentwith newscaster Ms. Mori. Let’s make sushi in a cup!
By Agri Okoku Hokkaido NEXT”
Kinjirushi Co., Ltd. “How to grate wasabi properly”

Facts
Taberu-TaisetsuFestival 2019
Number of visitors

33,854■ Event statistics by venue (Number of visitors, exhibitors, and supporters)
Date

RegionEvent Location

Visitors Exhibitors Supporters

August 24 (Saturday) Sapporo

Sapporo Sports Exchange Facility Community Dome – Tsudome

7,830

117

953

September 15 (Sunday) Obihiro

Tokachi Nokyoren Kachiku Kyoshin Kaijo Agri Arena

3,630

76

342

MuroranNihon Kogakuin College of Hokkaido

3,150

56

453

KitamiSun Dome Kitami & Sun Life Kitami

3,817

68

451

City of Kushiro Kushiro City Tourism International Exchange Center

3,410

57

306

Asahikawa

Dohoku Arcs Taisetsu Arena

5,205

78

497

Hakodate

Hakodate Research Center for Fisheries and Oceans

1,860

70

347

4,952

64

260

33,854586

3,609

September 21 (Saturday)

Exhibitors

586

September 28 (Saturday)

Supporters

October 12 (Saturday)

3,609● The children were really interested
since the explanations were easy tounderstand.

Tomakomai Tomakomai General Gymnasium
Total

SDG
Objectives
Coop Sapporo Objectives

Teach self-reliant eating habits to children and reducing food waste

Todok Food Bank

Tackling the problem of food waste andproviding food education to children

Facts

Home-style Cooking
Class held at theChildren’s Center.

Preventing food waste at home
Food Waste Seminar
The Food Waste Seminar, an initiative we started three years ago is
now held at five locations in Hokkaido, including the new venue inKushiro. We share ideas on how to reduce waste at home, such as fullyusing-up products, leaving no leftovers, and draining excess liquids
prior to disposal. In our Use-it-up Cooking Class, led by expert chef
Ms. Akiko Shoji, participants can learn how to use up all the ingredients
without any waste and proceed through a cooking process that ensuresthe minimum number of utensils that required washing afterwards.
■ Food Waste Seminar

Todok Food Bank Statistics
Utilization of support

Foster homes: 23

Community homes: 1

44 facilities

Family homes: 17

Municipalities: 2

Public Interest Incorporated Associations: 1

JPY 5,150,042

205,586 food items

Donations from supporting companies

8 companies

JPY 20,679,894 equivalent

Date
September
27, 2019 (Friday)

Sapporo venue(Sapporo L-Plaza)29

October
11, 2019 (Friday)

Obihiro venue(Coop Sapporo – Verde Store)

30

November
1, 2019 (Friday)

Asahikawa venue(Coop Sapporo – Shena Store)

19

November15, 2019 (Friday)

Hakodate venue(Coop Sapporo – Ishikawa Store)

20

November22, 2019 (Friday)

Kushiro venue(Kushiro Lifelong Learning Center)

24

Total

122

Ms. Akiko Shoji and program participants

Todok Food Caravan statistics

10 events at 10 venues Participants: 125
Home-style Cooking Class statistics

10 events at 10 venues Participants: 158

Number ofparticipants

Venue

COOP SAPPORO CSR REPORT 2020

Despite having no quality issues, a lot of food is disposed of because
of set expiry dates or defective packaging. Coop Sapporo makes
efforts to mitigate this food waste in the Todok Food Bank project.
Whenever food is returned from deliveries, those without quality
issues are donated to foster care and family homes.
In addition to donating food, we also conduct the Todok Food Caravan,
a food education event for children at public kids’ halls. We also visit
foster homes with Ms. Eri Noto, an expert chef for children, to teachthem the pleasures of cooking and eating through culinary classes.
From FY 2019, we started a new project to deal with the problem offood waste and to promote food education at the same time.
Collaborating with the Sapporo Youth and Women’s Activity
Association, we started the Home-style Cooking Class program. For
this cooking class, we use some of the food returned from deliveries.
Children learn basic culinary skills, including how to make dashi(Japanese soup stock) from cooking rice balls and miso soup. We
held the classes at 10 different kids’ halls around Sapporo.

19

FY2019 Activities Report

Connecting People and Food
SDG
Objectives
Coop Sapporo Objectives

Share information and tips by connecting companies andorganizations that engage in food education

On February 10, 2020, to mark our 25th meeting, we held a seminarjoined by lecturer Toru Iwasa, CEO of Jiyujin and creative director of
Satoyama Jujo, a luxury Japanese-style hotel in Niigata prefecture. He
delivered an informative speech called Local Gastronomy: Food
Transforms the Communities and asked those involved in the foodindustry what they should be doing to create a better future.

The Society ofFood Education

COOP SAPPORO CSR REPORT 2020

20

Coop Sapporo conducts the Society of Food Education program with
our suppliers and vendors to improve on food studies. We invite
front-line industry lecturers to meetings and share information
among society members to enrich Hokkaido’s culinary culture.

Mr. Iwasa inspires withthe latest news about
the food industry.

■ FY 2019 The Society of Food Education
Meet
Date
Contents
No.
Title: Food Represents the Nation: Reconnecting Seafood and Dinner Tables
June 21, 201922
by Katsuhiko Ueda, representative of Uekatsu Fishery Corporation

Participants
180

October 10, 201923

Title: Eating Habits and Enterobacteria
by Noritaka Tokui, Professor of Institute of Preventive and Medicinal Dietetics at Nakamura Gakuen University
Title: Japanese Style Medicinal Dietetics and Food Education
by Yoshimi Minari, Dean of Nutritional Sciences at Nakamura Gakuen University

November 29, 201924

Title: Commemorating the Publishing of Assertive Agriculture
by Yuko Takai of Niseko Takahashi Dairy Farm and Kazuyoshi Inokuchi of Shiranuka Rakukeisha

180

February 10, 202025

Local Gastronomy: Food Transforms the Communities by Toru Iwasa of Jiyujin

180

SDG
Objectives

contribute more in bridging our members together with producers tobetter serve our communities.
Facts

Coop Sapporo Objectives

Connect producers, chefs, and consumers, while introducing theunique appeal of Hokkaido agriculture.

Hokkaido HATAKE Restaurant(Restaurant on the Farm)
The Hokkaido HATAKE Restaurant is a popular green tourism
program where prominent chefs open a one-day restaurant on thefarms of Coop Sapporo Agricultural Award recipients. We set up therestaurant on the farms to encourage farmers and consumers tointeract and also to provide a place for attendees to learn about theimportance of local production for regional consumption.
In FY 2019, we introduced a new kitchen truck incorporating a steam
convection oven. It provides a wider range of culinary capabilities
since it can roast and boil simultaneously. At the venues, the mayorsof the local municipalities also joined to introduce their respective
towns and illustrating their attractive features. We will endeavor to180

Hokkaido HATAKE Restaurant
Total participants

1,312

10 instances 590 people
Second term: August 10 – September 29 10 instances 544 people
Offshoot programs
3 instances 178 people
First term: June 9 – August 4

The upgraded kitchen truck

SDG
Objectives
Coop Sapporo Objectives

Preserve Japanese culinary culture and attract younger generations to seafood

Fish Cooking Classes

A cooking classin session

Facts

Fish Cooking Classes

46 workshops 642 students
Parent-child workshops 2 workshops
45 students
Seasonal cooking classes 6 workshops
82 students
Total

COOP SAPPORO CSR REPORT 2020

Since 2014, we have collaborated with the Sapporo Central
Wholesale Market to hold our fish cooking classes. We intend to passdown fish preparation skills and our culinary culture in the hopes ofpromoting more delicious seafood dishes.
Since FY 2019, we started to incorporate vegetables into our new
fish and vegetables cooking classes. Also, responding to ourmembers’ feedback, formerly men-only classes have opened theirdoors to women participants since FY 2019. We will continue toincrease the variation of classes even more to adjust to our students’levels and interests.

21
SDG
Objectives

SDG
Objectives

Coop Sapporo Objectives

Coop Sapporo Objectives

Maintain communication between producers and consumers

Encourage children to cook and carry on their food culture

Since 2004, we have offered the Coop Sapporo Agricultural Award
to recognize producers in Hokkaido based on the consumers’
perspectives. The award is given once every three years. During thetwo-year interim, we hold Agricultural Award Meeting conventions
alongside the inspectors and previous award recipients.
The most recent was held on November 29, 2019 when a total of 208
people gathered. Among them were award recipients, member
representatives, and inspectors. The award winners gave speeches
while producers and our members enjoyed conversation overdelicious dishes prepared from ingredients presented by recognized
farmers and fishers.

The Kids Cooking Class, one of the popular sections of our PR paper
Cho-co-tto, started to offer physical workshops in June 2019. Eri
Noto, a cooking expert for children teaches at the workshops. Only
elementary school children are eligible to join and their parents do
not observe or help them. The tables are staffed, but children cooklunch consisting of main and side dishes and even dessert almost
entirely on their own.
They try seasonal menus androle-play
shopping
duringsummer and winter holidays tobring added fun into cooking.

Agricultural Award Meeting

Kids Cooking Classes

Facts
Kids Cooking Classes

10116
FY 2019 Times held 15
Total children 160
FY 2018 Times held
Total children

Enjoying conversations
over delightful dishes

FY2019 Activities Report

Connecting People with the Future
Coop Sapporo tackles social issues such as parenting, employment, limited environmental resources,and other issues in an effort to create sustainable communities and to nurture the next generationin vibrant health and spirit.

SDG
Objectives
Coop Sapporo Objectives

Strengthen parent-child ties and to pass on our culture and values tothe next generation

COOP SAPPORO CSR REPORT 2020

22

Ehon-ga-Todok(free picture books)

Established in 2010, Ehon-ga-Todok is a service in which we deliver
picture books free of charge to members who have children between
one to two years old. 2020 marks the 10th anniversary and we havepresented 30 books to each registered family thus far.
Launched in 2012, the Ehon Wakuwaku Caravan (a picture bookstour) is an activity in which the caravan visits nursery schools andkindergartens to read children’s books. In 2019, we partnered with
Hokkaido Rodo Kinko (workers’ credit union) and JA Bank. During
the holiday season with Hiroo town, we visited a foster home. We
held the baby-friendly Ehon de Wakuwaku! Family Live where
Tanizo, a children's playwright, performed on stage while children
danced and took photos with Coop’s mascot, Todok.
Meanwhile, the Events for Expecting Parents were held where thepopular comic duo Tetsu and Tomo performed a double-act andjoked about Coop Sapporo. The audience roared with laughter.

SDG
Objectives
Coop Sapporo Objectives

Support students and young colleagues financially tonurture human resources

College Scholarship
Reportedly, one in every two college students uses student loans. As
the amount of temporary and low pay work increases, many students
and graduates are struggling to pay off student debt. This is a
growing issue and serious problem in recent times.
In 2017, Coop Sapporo established a College Scholarship program tosupport students so that they would not give up their academic
aspirations due to their financial situation. The students working withus are eligible for a scholarship of up to JPY 1 million over four
years.
We also assist first-year employees by supporting 50% of their

Facts

Ehon-ga-Todok

9,237
Total family subscriptions 80,183
Total books given out
384,156
FY 2019 subscriptions

Ehon Wakuwaku Caravan (picture books tour)
Facilities visited 231

Toddlers joined 19,864

Ehon de Wakuwaku! Family LiveFY 2019 Venues: Asahikawa and Hakodate
Audience Adults: 234Children: 203

Events for Expecting Parents

FY 2019 Venues: Obihiro and Kushiro
Audience Adults: 414

Children: 117

monthly student loan pay backs. Through these incentives, we are
improving our work environment, securing long time employment,
and developing an excellent workforce.
Facts
College Scholarship
recipients

365

First-year employees who used
the support program27

FY 2019 (as of March, 2020)

Coop Sapporo Social Welfare Fund
The Coop Sapporo Social Welfare Fund was first authorized asa public interest incorporated foundation in 1989. Its scholarshipprogram has also financially supported high school students
with single parents and/or disabilities. In addition, thisscholarship does not need to be paid back. In 2018, 196
students received a total of JPY 22.9 million.

SDG
Objectives
Coop Sapporo Objectives

Celebrating 10,000 applications of theFirst Child Box
Supporting parents and babies

First Child Box andCoop Child Box

Facts

FY 2019 Applications of the First Child BoxFirst Child Box
Total:

6,760

9,786

Coop Child Box

3,026(as of March 20, 2020)

Feedback from the parents● I was amazed! The contents of the First Child Box werebeyond my expectations! As soon as I received it, I took somephotos and told my friends about the news.
● I am happy with the gender-neutral designs. I feel that I am
able to use them when I have another baby.
● I was lucky because I saved a great deal of effort from having
to stockpile necessary goods. I hope this kind of service extends
to the national level.

SDG
Objectives
Coop Sapporo Objectives

Teach children the joy of work and the importance of food

Oshigoto Kids
(children's job shadowing program)
During the summer and winter holidays, we hold Oshigoto Kids, aprogram for children to experience job shadowing. Children wear
our uniforms, stock the shelves, prepare products, and scan productbarcodes at the cash registers. In FY 2019 the events were held at 51
of our stores with at least four stores in each area, resulting in having
far more children compared to last year. This year’s notableattraction was Ezorock, a student volunteer group that joined forces
with us to help create various interesting work situations.

Some feedback from parents included: “My child recognized how
hard making a nutritious bento lunch was,” as well as, “She learned
the reality of work, saying she wanted to be a shop clerk at Coop
Sapporo!” We will keep upgrading this program to provide children
with a better understanding of food and to have them experience thejoy of serving people.

Facts

Oshigoto Kids

51 Stores
FY 2019 Participation 759 children
FY 2019(+13 from FY 2018)(+186 from FY 2018)

COOP SAPPORO CSR REPORT 2020

Established in April 2018, the First Child Box is a free giveaway
program in which we present child care essentials like baby careproducts and clothing to members who are expecting their first child.
We modeled it after the maternity grant program in Finland, which iswell-known for its progressive parent-support systems. As of
September 2019, 10,000 parents, or 67% of all first-born children in
Hokkaido during that period, received a Box.
On October 1, 2019, we expanded the program and launched the
Coop Child Box program for expecting parents with a second childor beyond. So far 15,000 parents have received these gifts from us.
We will continue to support parents and children as best as we can.

On September 27, 2019,
we celebrated our 10,000th
application of the FirstChild Box. One of our lucky
members
receivedaCommemorative Box fromour managing director.

23

FY2019 Activities Report

Connecting People with the Future
SDG
Objectives

Coop Sapporo Objectives

A work environment where people from different backgrounds can be comfortable

Strategies for Hiring

COOP SAPPORO CSR REPORT 2020

24

Increase hiring period to twice a year
starting in FY 2020

Welcoming technical interns
internationallyJapan has traditionally hired new graduates every April. However,amid the declining birthrate and the aging of the population, it is
becoming prohibitively competitive to continue this practice. On
October 28, 2019, Coop Sapporo announced that it will double theopportunities to spring and autumn. We are the first to do so amongst
cooperatives nationwide. We aim to secure those with diverse
backgrounds such as students who have studied abroad, as well asinternational or graduate school students.
We started to recruit for the first fall employment in February 2020and plan to hire 20 students. We are calling the best people fromevery corner of the earth to maximize our role in supporting
Hokkaido as a pillar of food and livelihood.

We have accepted foreign technical interns from China and Vietnam
as a way to provide manpower training to those respective nations.
These young people will play very important roles in their homecountries in the future. The program started in 2013 and in FY 2019
we accepted 192 trainees. During their stay, they learn various thingsfrom regulations to hygiene control, which are followed by practicaltraining at our production lines.
Since FY 2019, we started to accept interns who have extended theirterms for an additional two years after completing their initial
three-year contracts.
Facts

Number of technical interns in FY 2019111
Coop Foods - Ebetsu Factory29
Ebetsu Fresh Food Processing Center 31
Stores21
Coop Foods - Ishikari Factory

Increase employment opportunities
for people with disabilities
We are embracing diversity, such as gender, age, academic
background, nationality, and other attributes, in our employment policy
to increase our productivity. Recently, we have focused on employing
those with disabilities which, including our group companies, haveincreased to 5.1% of our entire workforce as of March 2020.
In December 2019, we announced the opening of our Type-A
Enterprise for Continuous Employment Support starting on April 1,
2020. Our objectives are:● to segment certain tasks from our entire operation to provide
opportunities and training for those with disabilities and willingness
to work.
● to create an environment that supports and allows them tocontinue working until retirement age.
Currently, we plan to have these people engage in factory work at ourgroup companies and in the future, we are looking at white-collar jobs
so that individuals with mental illnesses and/or developmental disorders
can still feel comfortable in our office work environment. We strive tocreate a work culture where people with disabilities can exhibit their fullpotential and successfully collaborate together with their peers.
Facts
FY 2018:

Delegates from Saigon Co-op Visit Coop Sapporo
In December 2016, Coop Sapporo and Saigon Co-op, thelargest retailer in Vietnam, formed a Partnership Agreement.
Since 2018, we have invited guests from Saigon Co-op in aseries of exchanges. From June 22 to July 5, 2019, ten
executives from Ho Chi Minh visited Hokkaido. They sat with Mr.
Omi, our CEO, as well as
experienced working in ourstores, conducting deliveries
with our staff, observing ourfactories, and visiting JA
Higashikawa, an agricultural
cooperativeincentralHokkaido.

Employment of people with disabilities

5.0%（426 employees）

FY 2019:5.1%（482 employees）

With support from the local government,
guests enjoy a Japanese cultural event.

SDG
Objectives

Coop Sapporo Objectives

Generate eco-friendly energy to tackle environmental problems

Strategies for renewable energy
Todok Power

Post FIT (Feed in Tariff) (*1)
Solar Power Surplus Purchasing Service
We have started to purchase excess solar-powered electricity
generated by our members’ homes where the fixed pricebuyback period had already finished.(*2) Coop Kerosene andCoop LPG subscribers are eligible for the discount.
*1 When the period for selling solar-powered electricity at fixed prices has
finished.
*2 In this program, power utility companies were required to buy surplus
solar-powered electricity from independent generators.

Enecoop

General energy company Enecoop installed portable generators at 106
of our stores and 45 of our delivery centers in FY 2019. We have also
deployed emergency generators at our kerosene terminals so that even incase of power outage, we are able to deliver kerosene to our members.
Our biogas plant in Nanae in southwestern
Hokkaido was awarded the Chairperson’sPrize by the New Energy Foundation. Our
small-scale power generation efforts and the
A portable emergency
generator.
resource circulation system in the community
were highly applauded. In FY 2019, 181
observers visited our plant, a 360% surge
from the previous year which assured us that
our efforts are attracting people’s eyes.
A New Energy Foundation
Award medal.

RE100 Action Meeting
On June 3, 2019, Coop Sapporo participated in the RE (Renewable
Energy) 100 Action Meeting held at the Tokyo Metropolitan Government
Office. The aim of the meeting was for the Tokyo Metropolitan government
to increase the use and supply of renewable energy by collaborating withgreen power companies who promote
RE 100. We learned more aboutstate-of-the-art
methods
andtechnological visions by sharing ideas
with other participating companies.

SDG
Objectives

Coop Sapporo Objectives

Teach our children and communities about the environment
through green events

Strategies for the
Eco Center

Our Eco Center collects recyclables from our members’ homes,
applies intermediate treatment, and brings them to recycling. (Seepage 29 for the FY 2019 figures.) It works as a base of environmental
activities as well. On June 22, 2019, the Future Forest Library(experience-based learning facility) and Eco Station Forest wereopened in our Todok Eco Station, located within the Eco Center.

We also held an exhibition at
the Ebetsu Environmental
Square 2019 event, which
attracted 114 children, and in
July and November, we held
“touch and feel” events which
attracted 116 families for a totalof 371 attendants.

Facts
FY 2019 Eco Center and
Eco Station visitors

2,549（YOY +750)* as of March 20, 2020

Eco Center
Eco Station

COOP SAPPORO CSR REPORT 2020

Todok Power, the Coop Group’s energy unit, was established in2016. Currently, we are the only cooperative in Japan to supply
100% renewable electricity to our members. In 2019, we installed
emergency backup generators to six of our meal factories, in addition
to the stand-alone power generator at our Ishikari Factory. We alsooffer emergency on-site power cogeneration systems that provide
power, steam, and hot water forfood manufacturing. We willcontinue to promote on-site
generation for our business
partners, and thus, contribute tothebusiness
continuity
On-siteplanning of Hokkaido.
cogeneration system

25

FY2019 Activities Report

Connecting People with the Future
SDG
Objectives
Coop Sapporo Objectives

Helping victims of natural disasters

Emergency Fundraising
for the Typhoon Disaster

COOP SAPPORO CSR REPORT 2020

26

The record-breaking Typhoon Faxai hit Chiba prefecture in September
2019, battering houses and power lines, and leading to a large-scale
power outage in the region. In addition, the more violent Typhoon
Hagibis struck the Kanto and Tohoku regions later in October, causing
catastrophic flooding and devastation, which resulted in a death toll

surpassing 90. Coop Sapporo immediately started an emergency fundcampaign for both disasters and many of our members chipped in. The
contributions for the Typhoon Faxai victims were sent via Japan Red
Cross and those for the Hagibis
victims were sent via Japan
Consumers' Co-operative Union(JCCU). Later contributions
were also used as support funds
for the affected areas.
Facts
Typhoon Faxai
Emergency funds for the
Chiba disaster

Typhoon Hagibis
Emergency funds

Total Amount DonatedTotal Amount Donated

JPY 10,725,065

JPY 21,397,553

SDG
Objectives
Coop Sapporo Objectives

Broaden our members' international relations through the UNICEF fund drive

Designated fundraising:
The Literacy Improvement Projectfor Papuan Provinces in Indonesia
Initially started in September 2010, we have completed our nine-year,
three-term UNICEF designated fundraiser: The Water, Hygiene, andSanitation Project. In April 2019, we resumed The Literacy
Improvement Project for Papuan Provinces in Indonesia. In the region,
about half of the indigenous children in the rural areas have neverattended school and 62% of the younger-half of the primary school
children have difficulty with basic reading and writing. We strive to

SDG
Objectives
Coop Sapporo Objectives

Passing on our account of war to the next generation to ensure peace

Peace Study Tour

Every August, we send junior and high school students to Hiroshima
and Nagasaki, the only 2 cities having ever been attacked by atomic
bombs, as Youth Peace Ambassadors to learn about peace. In 2019,
there were 28 student participants: 19 visited Hiroshima and 9 visited
Nagasaki. Twenty-one of them attended through school

tackle this problem throughthis project.
Prior to the program kicking off, the representatives of our members
visited the province and later held a briefing session at home to spreadthe word. In FY 2019 we donated JPY 11,647,800 towards the project
and will continue supporting the children in the region.
● Designated Fundraising: for transparency of monetary usage,
we disclose all destination countries and purposes of funding.

recommendations. They had several opportunities to take part in thePeace Action meeting organized by the JCCU and the memorialservice for atomic bomb victims to learn about the painfully
damaging effects of war and the horror of nuclear weapons. Sixteenof those with school recommendations spoke about their thoughts onpeace to over 3,200 students at a school assembly afterwards.
This year, we had planned to send one of the above students and oneof our member representatives to the Review Conference of theParties to the Treaty on the
Non-ProliferationofNuclearWeapons (NPT) at the United Nations
in New York City. However, due tothe Covid-19 global pandemic, theConference was postponed.

FY2019

Environmental Activities Report

Since the 2008 Hokkaido Toyako Summit,

Coop Sapporo has been giving more attention towards environmental initiatives.

We are working together with our members to lower the environmental impact of our business activities.

TOPICS2019

SDG
Objectives

Topic 1

Coop Future Forest Project

COOP SAPPORO CSR REPORT 2020

The Coop Future Forest Fund is a program
where Coop Sapporo donates 0.5 yen into afund for each plastic grocery bag a member
declines. Since its establishment in 2008, we
have raised JPY 257,735,563 and supported
the planting of tree saplings across Hokkaido.
In FY 2019, we planted our 100,000th tree, so
we held a commemorative planting ceremony
at Coop Forest.
In addition, on June 22, 2019, we opened the
Todok Eco Station Future Forest Library on
the same premises as our Eco Center (seepage 25) to encourage people to become

involved in forest conservation. The Library has a collection offorest conservation books and exhibitions to connect knowledge
to our future.

27

Topic 2

Polar Bear Support Project
Todok, Coop Sapporo's mascot, is a polar bear and is one of themain reasons why we are supporting this endangered species
and raising awareness of the environment with four zoos in
Hokkaido. Our Polar Bear Support Project provides
sponsorships to them and since 2017, we have held
environmental awareness events called Todok Explorer whichhave attracted a total of 22,344 attendants at the four zoos.
One of its annual programs is theMiddle-of-Winter Camp. In FY 2019, we
collaborated with Sapporo Maruyama Zoo toaccept 8 families, or 18 parents and children on
January 18-19, 2020. Yasunaga Ogita, a Polar
explorer, gave a lecture on arctic expedition andinspired the attendees to play a treasure-hunt gameusing GPS trackers. Participants also got to sleepin sleeping bags in the freezing outdoor tents, justParticipants’ Feedback

like Mr. Ogita did in the polar regions. Feedback from theparticipants has been very positive.
■ Contributions made to the Polar Bear Support Project FY 2019
Zoo (Date of Agreement)

Dateof Donation

Amount Contributed
in FY 2019

Sapporo Maruyama Zoo (April 27, 2009)

May 19, 2019

JPY 3 million

Obihiro Zoo (August 10, 2010)

May 24, 2019

JPY 2 million

Kushiro Zoo (November 23, 2011)

June 13, 2019

JPY 2 million

Asahiyama Zoo (April 27, 2013)

May 23, 2019

JPY 2 million

At the Middle-of-Winter Camp. Families
toured around the zoo at night and earlymorning when the gates are usually closed.

● Sleeping in the freezing tent convinced me how tough wolves and seals are. (6th grade)● Treasure hunting was so fun! It felt so real because we used GPS trackers. (4th grade)● Sleeping in the tent was so cold but made me conscious of what we should have at home in caseof emergency. (parent)● I noticed my children’s eyes were sparkling, which show when they are really having fun. (parent)

Environmental Activities Report

FY2019Environmental Philosophy

Based on our Seven Promises, Coop Sapporo works with all our members and executives to strive for a safer and enriching life,
where human rights are respected, and the environment is protected. We endeavor to promote the creation of communities that can
provide ample welfare and mutual assistance.
Coop Sapporo aspires to create a sustainable society where these activities can take root and where every individual in Hokkaido
has an opportunity for a brighter future.

Environmental Policy

Through our stores, the Todok Delivery Services, Mutual Aid, and other projects, Coop Sapporo will continue to provide dependable
products and services that our members can rely on, contribute to fulfilling lives for everyone in Hokkaido, while simultaneously
molding a sustainable, earth-friendly society.

COOP SAPPORO CSR REPORT 2020

① We engage in pollution prevention throughout all our businesses as well as taking steps to generate greater value with lesser
environmental impact. To that end, we set short and mid-term environmental goals and milestones while reviewing them
periodically so as to improve our environmental management system.
② We strictly comply with all applicable laws, regulations, agreements, and other requirements that we have agreed upon
pertaining to environmental protection.
③ We thoroughly disseminate this policy to all colleagues so that each and every person subject to the management system takes
responsibility and acts accordingly.
④ We disclose this environmental policy to the public while we regularly publicize all of our ongoing environmental efforts.
● We use electricity and fuel resources efficiently to contribute to curbing global warming.
● We are committed to waste control and reduction.
● We use environmentally-friendly office supplies.
● We develop and promote environmentally-friendly products.
● We create an environmentally-conscious culture in our operations.
● We learn from our member feedback while we raise environmental awareness in our communities.
● We are committed to creating environmentally-friendly local communities.

28

Environmental Data
Each and every business faces a serious challenge in reducing greenhouse gas emissions, particularly CO2.
Coop Sapporo strives to minimize energy use and is proactively introducing reusable sources of energy.

Electricity

CO2 Emissions

We have reduced the amount of electricity consumed by carefully managing energy use.

We have reduced CO2 emissions by reducing electricity use and by
introducing alternative energy sources which emit less exhaust gas.

(GWh)

2018 basis

100%

200

6,569 MWh
16,681 MWh
7,445 MWh
142,861 MWh

150

100

(tons x1000)

2018 basis

160

104%

9,366t13,547 t
8,953t94,497 t120

80

173,556 MWh50

126,363t
Others40

Others

Factories
0

Deliveries

2015

2016

2017

2018

2019

Stores

Factories
0

Deliveries

2015

2016

2017

2018

2019

StoresEnergy Consumption (Non-electricity Based)
We are constantly introducing alternative energy sources that have less harmful environmental effects.

■ Heavy oil■ Kerosene(kiloliters)(kiloliters)

5,000■ Petrol

4,000

102%

3,000

308%

1,500

90%

1,200

1,500

2018 basis

2018 basis(kiloliters)

2018 basis

2,000

900
1,000
600

2,000

2,347 kiloliters

1,000
0

2015

2016

2017

0

2019

103%

2,500

2017

2018

0

2019

500

300

2016

2017

2018

2019

105%

1,361 m³ x1000

300

100

2015

2018 basis

600

614 m³ x1000

200

0

2019

900

400

2,362 kiloliters

2018

1,200

500

1,000

2017

1,500

600

1,500

2016

(m³ x1000)

111%

700

2015

■ City Gas

2018 basis(m³ x1000)

2,000

0

2016

■ LPG

2018 basis(kiloliters)

2015

1,291 kiloliters

300

2015

2016

2017

2018

0

2019

29
2015

2016

2017

2018

2019

Coop Sapporo's Recycling
Coop Sapporo collects recyclable waste from our stores and other offices along with those from our members' homes by utilizing thereturn trip of Todok home delivery trucks. The amount has increased each year and in fiscal 2019, we collected 35,167 metric tons ofrecyclables. That is equivalent to reducing 20,997 metric tons of CO2.
■ Collection Volume of Eco Center(amounts listed in metric tons)

2015

2016

2017

2018

2019

2018 basis

16,991

17,602

17,59817,178

16,79998%

Paper cartons

280

283

276

272

273

99%

Weekly Todok catalogs

9,948

11,041

12,085

13,78814,735114%

Newspapers

983

1,000

954

906

893

95%

Foam packages

411

388

375

374

346

100%

Plastic bottles

61

66

47

32

34

68%

Steel cans

18

24

16

14

12

88%

Aluminum cans

46

58

68

62

55

91%

Polypropylene bands

42

44

43

33

32

77%

Plastic inner bags

117

116

116

123

123

106%

Used cooking oil

807

849

861

873

895

101%

Secondhand clothes

671

728

747

838

970

112%

30,37532,19933,18634,49335,167

104%

Cardboard

Total

Donating our used clothing sales to Hokkaido UNICEF

COOP SAPPORO CSR REPORT 2020

■ Diesel

2018

1,490 kiloliters

500

Since March 2014, we have collected used clothing from our Todok members’ homes via our delivery trucks’ return trips.
They are sent to Cambodia for resale or remade into cleaning cloths for industrial use. In FY 2019, we donated JPY 1.5
million of these sales to Hokkaido UNICEF.

About Coop Sapporo
About Us
Reference Six-year Summary

Coop Sapporo(Changed from Citizen's Cooperative
Coop Sapporo in 2000)

Company Name

SectionAmount(JPY x1000)

YOY
increase(JPY x1000)

2014

63,697,955

2015

Growth Rate (%)
YOY

FY 2014
Basis (%)

780,400

101

100.0

64,466,901

768,946

101

102.2

2016

68,344,865

3,877,964

106

107.3

2017

70,278,859

1,933,994

103

110.3

● Managing director: Norihiro NAKAJIMA

2018

72,903,778

2,624,919

103.7

114.3

● Managing director: Masakazu IWAFUJI

2019

77,599,550

4,695,772

106.4

121.8

Established

July 18, 1965

Start of Operations

October 1, 1965

Headquarters

10-1, Hassamu 11-jo 5-chome, Nishi-ku
Sapporo, Hokkaido 063-8501 JAPAN

Board of Directors(full-time)■ Capital by Year

FY

● CEO and President: Hideaki OMI

COOP SAPPORO CSR REPORT 2020

● Executive director: Toru YONEUCHI(As of March 20, 2020)*The above amounts include deposits less than JPY 1,000.
As per the Company Article, the capital (based on unit shareprice of JPY 1000) is JPY 77.16 billion.

Geographical Scopeof Activities

All of Hokkaido■ Capital Balance by FY

Members

1,811,207 members as of March 20, 2020

(JPY billion)

80
70

2,781,336 households in Hokkaido as of January 31, 201960

Membership Ratio 65.1%

40

Hakodate: 77.0%, Ishikari: 83.9％）30

Capital

JPY 77.6 billion as of March 20, 2020

10

Sales

Total: JPY 280.7 billion (March 21, 2019 - March 20, 2020)

0

2017

2018

2019

(FY)

(JPY)

40,000

Others: JPY 6.3billion

41,274 40,390 41,305 41,123 41,360

42,84420142019

30,000Regular: 2,351
Contract: 2,211

20,000Part-time: 10,673

10,000*Includes workers in the group companies as of March 20, 2020

Reference Subscriptions of Todok Delivery Services(Accounts)

0

2015

2016

2017

2018

(FY)

Reference COOP Mutual Aid■ Subscriptions of Tasuke-Ai Mutual Aid(Members)

400,000

313,428

322,101

336,815352,758

369,067

400,000

378,413350,000

250,000

200,000

200,000

150,000

150,000

100,000

100,000

50,00050,0002014

338,639

342,794

346,823

351,890356,738

362,532

2014

2015

2016

2017

2018

2019

300,000

250,000

0

2016

50,000

Mutual Aid: JPY 1.9 billion

300,000

2015■ Average Capital per Person

Deliveries: JPY 89.1 billion

350,000

2014

77.6

72.9

20

Stores: JPY 183.4 billion

Employees

64.5

70.3

50

（Sapporo: 57.7%, Asahikawa: 77.5%,

30

63.6

68.3

2015

2016

2017

2018

2019

0
(FY)

(FY)

COOP

SAPPOROOUTLINE

Membership Demographics
Membership Ratio by Municipality
1,811,207 members (65.1%)

2,781,336
households

1

Households
Members(Membership ratio)

Members represent the number registered as of March 20, 2020
Household data is based on the Basic Resident Registry as of January 31, 2019

Wakkanai

5,348 members (29.9%)

17,885 households

2

Asahikawa

137,843 members (77.5%)

177,764 households

3

Fukagawa

10,665 members (98.0%)

10,886 households

4

Rumoi

11,354 members (97.7%)

11,623 households

5 Takikawa

14,913 members (69.4%)

21,502 households

6

Furano11,099 members (101.9%)

10,896 households

7

Sunagawa

7,885 members (88.3%)

8,928 households

8

Bibai

12,309 members (106.1 %)11,605 households

9

Iwamizawa

34,543 members (82.7%)

41,767 households

10

Akabira6,017 members (102.3%)

5,882 households

11

Yubari

4,974 members (104.6%)

4,755 households

12

Ishikari

23,127 members (83.9%)

27,580 households

13

Ebetsu38,953 members (68.1 %)57,219 households

14

Kitahiroshima

23,865 members (86.7%)

27,537 households

15

Chitose23,762 members (48.3%)

49,196 households

16

Sapporo610,323 members (57.7%)

1,058,431 households

17

Otaru

53,248 members (83.6%)

63,709 households

18

Yoichi

9,092 members (91.6%)

19

Kutchan

20

4

12

18 17

16

19

23 36
22

21

20

29

30
35

5 10
7
8
6
9

13
14

37
15

28

2

3

11

34

32

31

38
26

27

24
25

■ Membership by FY
SectionGrowth Rate (%)

Membership

YOY Increase(Membership)

2014

1,543,280

9,927 households

2015

7,927 members (84.3%)

9,400 households

Tomakomai

66,405 members (75.0%)

88,545 households

21

Shiraoi

9,100 members (96.0%)

9,484 households

22

Muroran

26,642 members (58.0%)

45,903 households

23

Date

9,151 members (51.1%)

17,924 households

24

Hokuto15,858 members (71.3%)

22,256 households

25

Hakodate

109,806 members (77.0%)

142,571 households

26

Shinhidaka

9,117 members (77.5%)

11,765 households

27

Urakawa

8,361 members (123.8%)

6,755 households

28

Engaru11,063 members (107.3%)

10,310 households

29

Kitami

43,357 members (70.3%)

61,638 households

Chuo-ku

52,699 members (37.2%)

141,734 households

30

Abashiri

15,317 members (84.0%)

18,243 households

Kita-ku

91,899 members (60.5%)

151,891 households

31

Obihiro46,993 members (53.6%)

87,671 households

City of Kushiro

Higashi-ku

68,403 members (48.1%)

142,078 households

32

68,691 members (72.6%)

94,654 households

33

Nemuro7,949 members (62.8%)

12,666 households

Shiroishi-ku

76,705 members (62.8%)

122,062 households

34

Betsukai

5,156 members (77.1%)

6,689 households

Toyohira-ku

68,654 members (54.2%)

126,579 households

35

Nakashibetsu

7,159 members (63.9%)

11,201 households

Minami-ku

63,130 members (87.1%)

72,502 households

36

Noboribetsu

16,931 members (68.1 %)24,858 households

Nishi-ku

66,298 members (58.1%)

114,066 households

37

Eniwa

17,325 members (52.0%)

33,317 households

Atsubetu-ku

40,350 members (62.0%)

65,096 households

38

Mukawa4,191 members (100.2%)

4,183 households

Teine-ku

48,293 members (69.7%)

69,249 households

Others265,388 members (59.7%)

444,211 households

Kiyota-ku

33,892 members (63.7%)

53,174 households

YOY

FY 2014Basis

52,640

105.3

100.0

1,596,125

52,845

103.4

103.4

2016

1,654,657

58,532

103.7

107.2

2017

1,709,000

54,343

103.3

110.7

2018

1,762,681

53,681

103.1

114.2

2019

1,811,207

48,526

102.8

117.4

FY

33

*696 unverified addresses and/or members removed on March 20, 2014.
*308 unverified addresses and/or members removed on March 20, 2015.
*176 unverified addresses and/or members removed on March 20, 2016.
*434 unverified addresses and/or members removed on March 20, 2017.
*2,800 unverified addresses and/or members removed on March 20, 2019.
*1,236 unverified addresses and/or members removed on March 20, 2020.

■ Membership Ratio by Wards of Sapporo

COOP SAPPORO CSR REPORT 2020

131

About Coop Sapporo

COOP

SAPPOROOUTLINE

Locations and Layout
Administration
Headquarters

1

Regional Headquarters

8 (Sapporo, Obihiro/Hidaka, Kushiro, Kitami, Tomakomai, Muroran, Hakodate, Asahikawa)Stores
107 stores in 28 cities and 20 towns as of March 20, 2020

COOP SAPPORO CSR REPORT 2020

32

Sapporo

25

Rumoi

1

Shiranuka

1

Ebetsu2

Hakodate

8

Nakashibetsu

1

Kitahiroshima

2

Hokuto1

Kitami3

Ishikari

1

Tomakomai

5

Abashiri

1

Chitose

2

Date

1

Engaru

2

Otaru

3

Kikonai

1

Bihoro1

Yoichi1

Makubetsu

1

Obihiro2

Kutchan1

Mukawa1

Muroran2

Iwamizawa

2

Shiraoi

1

Akabira

1

Bibai

1

Shinhidaka

1

Betsukai1

Yubari1

Urakawa2

Noboribetsu

3

Asahikawa

6

Erimo

1

Eniwa

1

Fukagawa

1

Samani1

Fukushima town

1

Sunagawa

1

City of Kushiro

6

Haboro1

Takikawa

1

Nemuro1

Shiriuchi

1

Furano1

Town of Kushiro

1

Taiki

1

COOP Todok Delivery Centers
35 Centers and 13 Depots,
as of March 20, 2020

Mobile Groceries

93 trucks covering 131 cities andtowns across Hokkaido

Food Factory
Ebetsu Food Processing Center

Recycling Facility
Eco Center

Feriae Funeral Hall Shin-Kotoni

Todok Power

Coop Travel

Coop Foods

DuarcanumDream Factory

Cooptrading

Hokkaido Hamanasu Foods
Hokkaido Logiservice

Coop Cooperative Insurance
C's Cooperative Real Estate

Matehan Engineering

Openings in 2019
July 2019

Shiriuchi store

October 2019

Nakanoshima store

November 2019

Taiki store
Shin-Kotoni store

DeliveryFeriae Funeral Hall Tsukisamu

Taisetsu Water Resources
Conservation Center

EnecoopStoresFuneral Halls

COOP Group

September 2019

Ishiyama Center
Honbetsu Depot

October 2019

Kuromatsunai Depot

November 2019

Nishioka Center

Assessment of Coop Sapporo Activities and Going Forward

Yutaka Arai

Principal of Sapporo Shinyo High School

Connect
Why are they situated in such a place?

Phrased in another way, I felt there was a “Will to Connect”.

Sapporo for the first time.

contribute to the last page of the CSR Report. As I had learned, theyThis question came to my mind as I visited the headquarters of Coop

stores across the prefecture, and as a company boasting sales of JPY
280.6 billion with 10,000 plus employees, Coop Sapporo’s HQ islocated in a quiet neighborhood of Hassamu, the west part of

Sapporo. As I parked my car and stepped into the entrance hall, I felt
the vibrant atmosphere inside. In front of me was a large open-plan

do not issue a company profile, and this Report replaces one to
explain the whole picture. I did some research, which included

reading the three previous issues twice; and to be honest, I was
confused. It may sound like criticism, but who are these Reports
meant for? For what purpose and in what kind of case? Actually,
while they explained a lot of it in the booklets, I still couldn’t sensethat Will to Connect. To begin with, is the term CSR or Corporate

office with few partitions. From any department you can see acrossSocial Responsibility known to their members? That was how I felt

general managers sitting amongst the staff. What I liked the most was

may have also been expected to play this role because of how I felt in

the enormous room. It was also impressive to see the CEO andthat everyone had a name tag in hiragana, or Japanese phonetic
letters. Even the CEO had one, making me feel at ease and putting asmile on my face, as I was able to learn how to pronounce his nameeasily.

I heard that this head office was renovated out of one of their former

and wondered if it was appropriate to show that here. Nonetheless, I

that vibrant atmosphere when I visited their head office. Coop

Sapporo holds up two missions: Innovation with Reliability. Surely,
I witnessed an organization that continuously strives for the latter.
To whom, and for what, does this Report “connect”?

unsuccessful stores. This fact reminded me that Coop Sapporo was a

Since it was an unexpected turn of events that I had an opportunity towhich describes a business entity where we, as a citizen, cooperate,

I think of the people of Coop Sapporo whom I love and respect.

cooperative. The term co-op derives from the word co-operative,

create, and operate our ideal place to buy food and everyday items. In

write this, I would like to “connect” this question to a future issue, asthat sense, their raison d'etre is completely different from othersupermarkets which function like stock companies that primarily
serve shareholders.

PS

is autonomously operated by a parent and teacher association. The

managed to reduce a substantial amount of CO2 emissions in recent

If it can be defined in terms of a school setting, it is like a school thatassociation decides what to do and when, who to hire, how to set

budgets and collect fees. This school would be considered ideal but
relatively tough to run for parents. At the same time however,association members would be strongly attached to it. Visiting their
headquarters assured me that Coop Sapporo is handling this processquite naturally as a cooperative.

As I read through this Report, I noticed that Coop Sapporo has
years. And now, containing the novel coronavirus is the current

world issue, while climate crisis has always been one of the mosturgent problems all people living on earth must fight against. We areresponsible for future generations and I send my endless gratitude forthese continuous efforts to the people leading the charge.

COOP SAPPORO CSR REPORT 2020

Being one of Hokkaido’s largest businesses serving members at 107

I was given an opportunity (or was it “assigned homework”?) to33

Coop Sapporo Secretariat

10 -1, Hassamu 11-jo 5-chome, Nishi-ku,
Sapporo, Hokkaido 063-8501 JAPAN
Tel: 011-671-5602, International: +81-11-671-5602