FAQ FOR ALTERYX LICENSE AGREEMENT
Alteryx is an end-to-end software platform that is revolutionizing business through data science and analytics. We are excited
to partner with you and are committed to helping you experience the thrill of solving with Alteryx as soon as possible. We wantto provide some background on the Alteryx platform and how our subscription-based licensing model works.
IS THIS OFF-THE-SHELF SOFTWARE?
Yes, Alteryx is standard off-the-shelf software that requires
no customization or implementation. Other software
businesses may offer a more customizable product in whicheach customer has a different software configuration and istreated differently, but our Alteryx off-the-shelf modelallows cost-effective delivery of the full functionality of ourproducts to each of our customers. Alteryx is successfully
used by thousands of customers worldwide (including
many of the Global 2000).
DOES ALTERYX COLLECT OR SEE OURSENSITIVE DATA?
No, Alteryx is installed locally at your business and does notstore or transmit your business data to Alteryx. Alteryx
tracks only limited technical and usage data.
CAN WE ATTACH OUR OWN SECURITYORPRIVACYEXHIBITSTOTHE
LICENSE AGREEMENT?
Because your business data is not transmitted to Alteryx,
customer security and privacy exhibits are not necessary orapplicable. With respect to our product development,
Alteryx takes data privacy and security seriously and we
maintain a high-level of data security controls. These
controls are applicable across our customer base and wecannot have different security controls for different
customers.
WHAT IS YOUR LICENSING MODEL?
We have a single, straightforward licensing model. We
license our products based on the number of authorizedusers and/or number of cores.
DO YOU LIMIT YOUR LIABILITY?
Alteryx understands that our customers are concerned
about protections in the event of an IP infringement claim.
Therefore, we provide indemnification for third party IP
infringement claims. We limit liability for these matters asa protection against unintended situations, including wherethe Alteryx IP is not the basis for the claim.
DOES
ALTERYXAGREE
TOANY
TERMINATIONFORCONVENIENCERIGHTS?
Alteryx does not agree to “termination for convenience”. A
fundamental element of our business model is that theparties enter into single or multi-year agreements to which
both parties are committed during the specified term.
DO YOU OFFER EVALUATION COPIESAND ACCEPTANCE TEST PERIODS?
Alteryx offers evaluation copies of its software so that you
can ensure that the software meets your requirements
before you purchase a license. Therefore, acceptance test
periods are not applicable.
DOYOU
OFFER
WARRANTYAND
SUPPORT?
After a license is purchased, we extend a limited warranty
in case of serious performance issues. So that our support
organization can function efficiently, and like most otherlicensors of off-the-shelf, locally installed software, Alteryx
offers the same standard support to its thousands ofcustomers. We cannot agree to customer-specific support
or maintenance terms, but we do offer enhanced support
options for purchase. We find that the offerings fully
support our customer needs.
DOES ALTERYX ESCROW ITS SOURCE
CODE?
No, as an off-the-shelf, subscription-based product, Alteryx
does not offer software source code escrow to its
customers.
DOES ALTERYX OFFER PROFESSIONALSERVICES?
Because Alteryx is an off-the-shelf commercial product, ourprofessional services are generally limited to assistance insetup, knowledge transfer and training. These services areoffered for a fixed fee, plus travel and expenses if services
are provided on-site. Any resulting deliverables would bepart of the Alteryx software itself, and therefore are owned
by Alteryx (not assigned to our customers) and are subject
to the same terms as the software license.
DO YOU WARRANT THE THIRD-PARTYDATA YOU RESELL?
To enhance the analytics that our customers can performwith the Alteryx platform, Alteryx offers third-party datafrom vendors such as TomTom, Experian, and Dun &Bradstreet. We do not develop or change this data from thethird-party vendor and therefore we are not able to provide
warranties with respect to this data.

We are committed to providing you with a first-rate customer experience and find that our customers appreciate that ourcontracts reflect the rights and obligations appropriate for the procurement of off-the-shelf software.
We are thrilled to have you join our Alteryx community!
ALTERYX | THE THRILL OF SOLVING