EPEAT Program
Continuous Monitoring Outcomes Report
Computers and Displays
CD-2023-02
June 5, 2023

1.0 Background
EPEAT® is a comprehensive voluntary sustainability Type 1 ecolabel that helps purchasers identify sustainable
technology products and services. Central to EPEAT are conformity assurance activities that meet the technicalrigor and credibility needs of the institutional purchasers who rely upon EPEAT. The EPEAT Program ensures
the ongoing conformance of EPEAT-registered products through an ongoing surveillance process known asContinuous Monitoring. Continuous Monitoring activities occur throughout the year and test the ability ofParticipating Manufacturers to prove conformance with EPEAT Criteria on an ongoing basis.
Some Continuous Monitoring activities require that Investigations be conducted in discrete timeframes calledRounds. The EPEAT Program develops an individual plan for each Continuous Monitoring Round, which
specifies the EPEAT Criteria to be investigated, the method of investigation that GEC-approved Conformity
Assurance Bodies (CABs) must use and the specific dates when the Investigation activities must be completed.
The EPEAT Program also selects the Participating Manufacturers and EPEAT-registered products and assigns
Investigations to CABs, which must fully participate in and are responsible for implementing Continuous
Monitoring Round activities with their Participating Manufacturer clients. Participating Manufacturers arerequired to cooperate fully with their GEC-approved CAB during Round activities.
To maintain the level of transparency relied on by purchasers, the EPEAT Program publishes an Outcomes
Report at the conclusion of each Round to summarize the activities conducted and to identify the products andParticipating Manufacturers that received nonconformances and the actions taken to restore accuracy of theEPEAT Registry.
This document summarizes the activities and results of Continuous Monitoring Round CD-2023-02 conducted
for the Computers and Displays category.

2.0 Overview of Continuous Monitoring Round CD-2023-02
2.1

Investigation Activities

As per the published Round Plan, Continuous Monitoring Round CD-2023-02 used Level 0 Investigations, which
involve reviewing publicly available information to determine Participating Manufacturers’ conformance withspecific EPEAT Criteria. GEC-approved CABs had a discrete time period to locate and review publicly available
information to determine conformance with EPEAT Criteria selected for investigation. CABs then maderecommendations on conformity based solely on the publicly available evidence, and sent Investigation
Reports to the EPEAT Program. The EPEAT Program made the final decisions on conformity for theinvestigations.

Global Electronics Council

Outcomes Report – Level 0 Investigations (P41C Issue1 Rev0)

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2.2

June 5, 2023

Criteria InvestigatedContinuous Monitoring Round CD-2023-02 focused exclusively on Criteria that can be evaluated using publiclyavailable information. While the EPEAT Program generally tries to focus on a specific impact or issue area inselecting Criteria for investigation, the focus in this Round was instead on Criteria which have requirements tomake information publicly available. Participating Manufacturers received up to three investigations: two ofthe Criteria selected for investigation were Required Criteria, and one was an Optional Criterion. As a result, allParticipating Manufacturers received at least two investigations, and a third investigation was assigned if themanufacturer had selected the Optional Criterion. Products for investigation were selected randomly using arandom number generator.
Table 1: Criteria Investigated in Round CD-2023-02
Criteria NumberCriterion Title

4.4.1.1

Service support

4.4.2.2

Publicly available service information

4.6.1.1

Provision of product take-back services

3.0 Summary of Investigations and Final Decisions on Conformity for CD-2023-02
Highlights from this Continuous Monitoring Round are:•81 investigations completed•

58 decisions of Conformance•

23 decisions of Inconclusive
Figure 1: Final Conformity Decisions for CD-2023-02(shown as percentage of total investigations)

Note: For inconclusive findings, the EPEAT Program may require the CAB to investigate the same Criterion in asubsequent Level 1 Round to definitively determine conformance.

Global Electronics Council

Outcomes Report – Level 0 Investigations (P41C Issue1 Rev0)

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4.0 Further Details on Nonconformances for CD-2023-02
All nonconformances must be categorized as either a minor error, nonconformance, or nonconformance dueto CAB inaction or delay not attributable to the Participating Manufacturer. Minor errors are non-critical or
clerical in nature and do not materially affect the validity of conformance with EPEAT Criteria. Allnonconformances that do not meet the definition of minor errors are categorized as nonconformances (unlessthey are due to CAB inaction or delay).
No minor errors or nonconformances were identified in Continuous Monitoring Round CD-2023-02.

5.0 Actions to Restore Conformance
Where the final conformity decision is nonconformance (including minor errors and those due to CAB inaction
or delay), Participating Manufacturers must make corrections to restore the accuracy of the EPEAT Registryduring the Corrective Action Phase. These activities may include providing additional evidence to demonstrate
conformance with the criterion or unselecting the criteria in the EPEAT Registry. Where the product was foundnonconformant and is no longer available in the marketplace, the product must be archived.
During the Corrective Action Phase, Participating Manufacturers must also develop Corrective Action Plans forother EPEAT-registered products that may be affected by the same underlying issue causing thenonconformance but were not the subject of investigation (called “similarly affected products”).
Since no nonconformances were identified in this Round, no actions were taken to restore conformance.

6.0 Key Findings
6.1

Service Support Availability in All EPEAT-Registered Locations of Use

Required Criterion 4.4.1.1– Service support, states that “this criterion shall be declared the same in all
countries or regions for which the product is declared to conform to this standard. The approach used toconform to this criterion may vary by country or region”. Therefore, the type of service support available, as
well as the evidence provided for different locations of use may vary. The Criterion requires demonstration of
how the manufacturer informs the purchaser of how to obtain repair and replacement services for the productfor a minimum of three years. Participating Manufacturers are reminded that if their process varies byLocation of Use, they should confirm their information clarifies the process for the different EPEAT-registration
locations.
6.2

Conformance with all Elements of Criterion 4.4.2.2 – Publicly Available Service Information

Participating Manufacturers are reminded that all elements of optional Criterion 4.4.2.2—Publicly available
service information, are required to be made available on a publicly accessible website, unless excluding
information due to the four allowances in the Criterion (may expose the user to risk of injury, or breaches
intellectual property rights, or compromises user privacy or security, or involves the disassembly of a battery
pack or power supply).

Global Electronics Council

Outcomes Report – Level 0 Investigations (P41C Issue1 Rev0)

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CD-2023-02 Outcomes Report

June 5, 2023

Document Control and Change History
Issue1Revision0Owner
Senior Manager,
Ecolabels andResources

Global Electronics Council

ApproverVice President,
Ecolabels andManufacturer
Resources

Description
Initial release

Outcomes Report – Level 0 Investigations (P41C Issue1 Rev0)

Approval Date
18 Apr 23

Effective Date
19 Apr 23

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