SUCCESS STORY
Linde plc
Industry• Chemicals

Solutions• OpenText™ Documentum™

Services• OpenText Professional Services

Results
Harmonized content
and workflow forcontinued productivity

Linde improves data management andproductivity with OpenText
World’s largest industrial gases and engineering company scales to meetproductivity demands using OpenText Documentum“We put in millions
and millions ofdocuments every year
and we see no issues
with performance.”
Sebastian Dommel

Customized and integrated
content across global locations
Ensured future-proof digitization

GDMS manager
LindecLinde improves data management and productivity with OpenText

Linde is a leading industrial gases and engineering company
employing 80,000 people worldwide. Linde Engineering designs
and builds chemical plants, while the industrial gases businesssupplies industrial, medical and specialty gases to customers
in more than 100 countries. It creates, distributes and updates
millions of documents, from drawings and blueprints to protocols
for plant operations and maintenance logs.

Overall, the content management system adeptly serves
approximately 7,000 users at Linde. It provides an intuitive
interface for gas employees to locate information and a coresystem with everyday workflow for engineers who upload files
from a variety of engineering applications. The company also
maintains interfaces with SAP and several other solutions tosupport external partners and customers.

In the late 1990s, Linde engineers had rooms reserved for binders
packed with documents. In 1999, it introduced OpenText™
Documentum™ to ease the paper burden and establish automatedworkflows to track document sharing with customers.

As an enterprise-ready system, Documentum meets growing
demand. “In our experience, the main difference between
Documentum and its competitors is that the Documentum
platform scales very well,” said Dommel. “We put in millions andmillions of documents every year and we see no issues withperformance.”“Established workflows help users work more efficiently with
the Documentum platform and keep the data quality high for thedocuments that we store in the repository,” explained Sebastian
Dommel, who works in the Linde engineering IT department and serves
as the application owner for Linde’s global document management
system (GDMS), which runs on Documentum.
By replacing outdated paper-based methods with proven contentmanagement, Documentum has enabled users across the globe tocomplete business-critical tasks with immediate access to materials
via a familiar, integrated platform. The solution achieved ROI just a
few years later. “Over the years we executed thousands of projects
successfully with Documentum,” Dommel noted. “Documentum
saved a lot of time and, therefore, money.”

With an open, standards-based architecture, Documentum is thesingle source of information and allows Linde to customize the system
to its needs. For instance, key users at Linde often conduct bulk
exports, imports and edits. “Transmittals help us keep track of what
has been sent and what has not been sent. It’s proof for recipientand for the sender,” said Dommel.
Moving forward, the multinational gases and engineering company
continues to rely on Documentum. “We have projects to harmonize
the data in engineering, accounting and other systems,” explained
Dommel. “It’s shifting from a document-based to an informationbased approach.” Furthermore, Documentum enables professionals
to replicate content globally, a feature Linde appreciates as it has
expanded business across international locations, namely India andChina, over the last decade.

“We are in a supported
environment thatis future-proof.”
Sebastian Dommel

GDMS manager
LindeLinde improves data management and productivity with OpenText

To maintain its content management system, Linde partnered withOpenText Professional Services. Even faced with the “daunting task”
of upgrades with replicated and distributed content, the transition
was smooth, according to Dommel. “With our strategic partnership,
OpenText gives us a way forward,” he said. “We are in a supported
environment that is future-proof.

Just recently, Linde has started testing OpenText™ Documentum™ D2, theadvanced content-centric client for Documentum, with its enterpriseusers. With its smart user interface, Documentum D2 will continue tosupport immediate content access and streamlined workflow for Linde inits mission of “making our world more productive.”

We are always able to introduce new functionality or new workflows
to keep up with new requirements from the business side. We
are always able to keep the platform and IT solutions up to dateconcerning certifications.”

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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