Empowered JAPAN Webinar Report

Empowered JAPAN Executive Steering Committee was established in 2018, “To realize a world where everyone canwork and learn, from anywhere, at anytime.” To promote the true value of workstyle innovation including telework, the committee
has been coordinating symposiums in both Tokyo and regional cities. And in collaboration with various local governments,
Microsoft, and partners, the committee has been serving as an advisor to provide telework training for both corporate andindividuals. In response to the spread of infection of corona virus (COVID-19) and the government announcement on February 25,
2020, which included the request to citizens to telework, the steering committee made the decision to launch a series of freewebinars starting from March 17, 2020, to provide practical information for individuals and organizations across the nation, totelework and/or practice online education.

Category：
Learning from case studies companies

Introducing the Keys to Success in Working-Style Reformand Convenient Tools Used in Companies

Date：March, 31, 2020
Speaker：Masamichi Maruko
Fujitsu Limited
Digital Business Promotion Headquarters
Service and ProductBusiness Supervisory Division
Manager,Promotion Planning Department

Since April 2019, a part of the Act on Work-Style Reform related bills has been enforced, and"work-style reform" became one of the important subjects for many companies. However, there
are many companies promoting and enforcing work-style reform, but have not seen much effect.
Meanwhile, Fujitsu has already been promoting work-style reform since 2010, and enforced it
company-wide since 2017. Also, for the "Telework Days" event in 2019, 44,000 employees
participated. Currently, due to the spread of COVID-19, all office workers in the Tokyo
metropolitan area have been working from home since March 30. Based on the company's longstanding efforts, we will look at the keys to successful work-style reform and challenges.
First, Mr. Maruko talked about a survey targeting 1,000 business workers conducted in 2018 (bythe Japan Management Association). According to the survey, 68.8% answered "do not feel" theprogress of work-style reform, and the main reasons were "the amount of wasteful tasks andmeetings are not reduced, difficult to take vacations, overtime is not reduced, owner andmanagers are not proactive." Mr. Maruko pointed out that the reason why the reform is notprogressing is that the awareness of the workplace has not been reformed due to ICT and systemaspects.

Joined Fujitsu in 1992. At departmentsfor promoting sales of computers, etc.,

As Fujitsu conducted work-style reform, Mr. Maruko said how high productivity was realized byadopting a diverse and flexible workstyle that did not expect long working hours. After long-term

handles product planning, businessefforts, from 2017 to 2018, overtime hours were decreased by an average of 1.3 hours andnegotiation support, and advertising andvacation days were increased by 2.3 days. In addition, around that time, the company took anpublicity activities.

employee survey on the degree of satisfaction with the work-style reform, and it showed many

In many media outlets such as

employees were feeling an improvement of awareness towards the workstyle, stronger response

newspapers, magazines, and the internet,

to new challenges and changes, and better company image.

introduces optimal devices for telework.
Also holds numerous lectures tointroduces internal practices from Fujitsu
at seminars on work-style reform.

Empowered JAPAN Webinar Report
Next, let us look at Fujitsu's efforts to work-style reform chronologically. Interms of ICT and facility, "since 2010, the company has expanded thecommunication foundation, developed VDI (virtual desktop infrastructure), theThin Clients PC series, and satellite offices. And since 2017, we have accelerated
our efforts to work-style reform by developing external satellite offices andimplementing an overtime management system." (Mr. Maruko) Also, in terms ofsystems and rules, "since 2010, the company has implemented a work-fromhome system, telework trial, and flextime system. And since 2017, we arepracticing a telework system and flexible core time." (Mr. Maruko)
There were two keys to succeed work-style reform at Fujitsu. The first key was "the command from top management and proactive
efforts at the workplace." (Mr. Maruko) Specifically, with the strong will of top management, centered around each department andheadquarters, a detailed implementation plan was examined and executed. "We were able to enhance the effectiveness of work-stylereform by reforming management and awareness of individuals." (Mr. Maruko)
The second key was "unity of systems/rules, reforming awareness at the workplace, and ICT/facilities." (Mr. Maruko) The HR department
was in charge of establishing systems/rules including telework, flexibility, and an evaluation compensation system. The G eneral Information
Systems department was in charge of ICT/facilities. Awareness at the workplace was reformed through work management training andworkshops.

Next, Mr. Maruko explained three points to consider in ICT (teleworking environment construction). The first point was to dev elop
infrastructure for improving communication. Specifically, since 2010, Fujitsu has gradually expanded the development of Office 365 with Box
as a global communication platform, and "developed a multi-device environment that supports communication anywhere and anytime." (Mr.
Maruko)The second point was to create workstyle rules and proper labor management. For example, when employees work at home, his department
has a rule to send an email to report a plan for the day when starting, and a result when finishing. "Sharing the p lans and results led to theimprovement of schedule management and accuracy." (Mr. Maruko) The company also uses "FUJITSU Software TIME CREATOR" as a sys temto enhance overtime management.
The third point was to review the security measures. At Fujitsu, they have been protecting information leaked from terminals and achieved
a work style that secures safety by implementing VDI and an ultra-lightweight mobile Thin Client device with built-in palm vein authentication.

Lastly, Mr. Maruko introduced the latest tools for improving productivity in which some departments are using at the company: "FUJITSU
Notebook LIFEBOOK U939" an ultra-light and ultra-mobile notebook can be equipped with a Palm Vein sensor and privacy filter, "Portshutter
Premium Attachecase" secret sharing software that physically distributes and stores data, and "Zinrai for 365 Dashboard" a clou d service thatvisualizes workstyles with AI and promotes productivity improvement.
Finally, the reason why Fujitsu was able promptly reform workstyles is that "we were aware that it was important to actually use and operate
ICT at the workplace before proposing it to our clients," said Mr. Maruko. Specifically, efforts to achieve "unity" focusing on awareness reformat the workplace, and the implementation of an ICT environment are important keys for achieving work-style reform.