Lift and Ropeway Rules and Regulations
Article 1: Scope of Application
1.1

The lift and ropeway business operated by Tohoku Resort Service Co., Ltd.
(hereinafter, “the Company”) shall be governed by these Rules and Regulations,and any matter not set forth herein shall be governed by laws and regulations.

1.2

If the Company accepts a special agreement with respect to any of the provisions
hereof within the scope not against the purpose hereof, laws and regulations, suchthe special agreement shall prevail, notwithstanding the relevant provision.

Article 2: Staff InstructionsPassengers shall follow the instructions given by staff when using our lifts and ropeways toensure the safety of transportation and maintain order.
Article 3: Acceptance of Transportation
3.1

The Company shall accept the transportation of passengers except when refusingtransportation pursuant to the provisions of the following Article and when limitingtransportation pursuant to the provisions in Article 5.

3.2

The operating period and timetables shall be set forth separately and posted in ourbusiness locations and at lift/ropeway stops, etc.

Article 4: Refusal of Transportation
The Company may refuse the transportation of passengers in any of the following cases:(1) If the application for transportation is not based on these Rules and Regulations;(2) If there is no equipment suitable for the relevant transportation;(3) If a special burden is demanded by the applicant with respect to the relevanttransportation;(4) If the relevant transportation is against laws and regulations, public order, or
good morals;(5) If it is deemed that a passenger is intoxicated, etc., and hinders transportation
safety;(6) If the passenger carries any article prohibited by laws or regulations;(7) If there is any difficulty in transportation due to a natural disaster or any otherunavoidable circumstances;(8) If the passenger does not follow the instructions given by staff;(9) If there is any other valid reason aside from those listed above.
1

Article 5: Limitation on Transportation
The Company may limit the number of passengers or personal belongings if there is any
difficulty in transportation due to weather or any other unavoidable circumstances.
Article 6: Possession of Tickets
Passengers may not get on board without tickets as prescribed.
Article 7: Issuance of Tickets
The Company shall issue tickets at ticket offices, etc.
Article 8: Validity of Tickets
8.1

Tickets are valid only when used pursuant to the conditions stated on the ticket.
However, multi-day passes and time-based tickets, etc., shall be valid only whenused by the same person.

8.2

If the Company changes the fare, tickets issued prior to the change shall be valid
for the original period of use regardless of the fare amount displayed on the ticket.

Article 9: Invalidation of Tickets
Tickets corresponding to any of the following shall be held invalid:(1) Tickets whose valid periods have ended;(2) Tickets that have been resold or lent out and those that have been modified oraltered by a passenger or other person;(3) When tickets indicating a name are used by a person other than such person;(4) Tickets acquired by illicit means;(5) Original ticket in case the ticket has been rewritten or reissued;(6) Tickets that have been defaced to the extent that the items on the ticket cannot
be deciphered.
Article 10: Presentation and Punching, etc. of Tickets
Staff may ask a passenger to present his or her ticket to verify it, punch it, tear the relevant
portion off or collect it.
Article 11: Fares, Charges and Methods of Application
The fares and charges received by the Company from passengers and their accompanying
methods of application shall be as described in our places of business and ticket offices.
2Article 12: Handling of Passengers When Operation is Suspended
The Company shall assume responsibility for undertaking the necessary measures tocontinue transportation for passengers who have purchased tickets after resuming operationin case service is suspended due to the weather or any other unavoidable circumstances.
Article 13: Extra Fares, etc.
13.1

The Company shall charge passengers corresponding to any of the following theregular fares and charges of the ticket held and extra fares and charges of the sameamount.
(1) When an invalid ticket is used pursuant to the provisions of Article 9;(2) When tickets are used as means for an illicit ride.

13.2

Notwithstanding the provisions of the preceding clause, the Company shall charge
the passenger holding a season pass or other ticket extra fare pursuant toregulations stipulated separately when said ticket has become invalid based on anyof the provisions set forth in Article 9.

Article 14: Refund of Fares, etc., in Case of Inoperability, Delays, etc., and Other Claims
14.1

If the lift or ropeway cannot be operated due to the weather or through theresponsibility of the Company, refunds shall be made in accordance with provisions
stipulated separately. However, this shall not apply if operation is temporarilysuspended due to wind, rain, snow, fog, etc., to ensure transportation safety.

14.2

When operation is not possible, or is delayed, or boarding is not possible due to amalfunction, etc., the Company shall not be liable for any direct or indirect damages
to passengers or other relevant persons, and therefore such passengers or otherrelevant persons may not make any claims to the Company. Excluding theprovisions set forth in the preceding clause, this applies regardless of whether thecause is due to reasons attributable to the Company or otherwise.

Article 15: Loss of Ticket
If a passenger loses his or her ticket and the Company is unable to confirm the facts, thepassenger must purchase a new ticket.
Article 16: Reissuance of Tickets, etc.
The Company shall not reissue lift/ropeway tickets, coupon tickets, multi-day passes orseason passes, etc., that have ben lost by the passenger. However, the Company shall issue3

a new ticket with the same validity as the original ticket upon a passenger’s request after said
passenger has submitted a certificate from the relevant public office verifying loss due to anatural disaster or other circumstances.
Article 17: Beginning and End of Responsibility
The Company's responsibility toward the passenger shall begin when the passenger gets on
the lift/ropeway and end when the passenger gets of the lift/ropeway.
Article 18: Matters to be Complied with by Passengers
Passengers must comply with the following provisions.
(1) Passengers shall follow the instructions of the conductor or staff regarding
method of rescue, etc., when operation cannot be resumed following an emergencystop.
(2) Smoking is prohibited while on the lift/ropeway.
(3) Passengers shall not jump off the lift/ropeway or get off anywhere other than thedesignated location.
(4) Passengers shall not swing skis, etc., or rock the lift/ropeway.
(5) Passengers shall not thrust skis, poles or other items into a lift, ropeway or otherfacilities.
(6) Passengers shall not ride the lift/ropeway in a manner that is dangerous suchas lying down.
(7) Passengers shall not partake in any other behavior that may interfere with safe
transportation.
Article 19: Liability Concerning Passengers
The Company shall be liable for compensating for damage caused by loss of life or injury
due to operation of our lifts and ropeways in the following cases:(1) If the passenger complies with the provisions stipulated in the preceding article;(2) If the Company neglects warnings set forth in laws and regulations related to theoperation of lifts and ropeways, or in the case of structural defect or functional
problem;(3) If the accident is not caused by an intentional or negligent act by the passenger
or a third party other than the Company’s staff.
Article 20: Responsibility for Personal Items, etc.
The Company shall not be liable for compensating passengers for the loss or damage of4personal effects, skis or other belongings.
Article 21: Responsibility of Passengers
The Company shall request compensation from the passenger when damage is incurred due
to an intentional or negligent act or a violation of laws and regulations or these Rules andRegulations by the passenger.
Article 22: Court of Jurisdiction
The court with jurisdiction over the Company’s lifts and ropeways when a dispute arises shallbe the court with jurisdiction in the region the Company is located.
Tohoku Resort Service Co., Ltd.
Formulated: November 2, 2015
Revised: April 1, 20185