CITIZEN’S CHARTERPRESS INFORMATION BUREAUMINISTRY OF INFORMATION & BROADCASTING
Shastri Bhawan, ‘A’ wing, 1st Floor,
Dr. Rajendra Prasad Road,New Delhi.110001.
www.pib.nic.in
Month and Year of issue –November, 2023

CITIZEN CHARTER

THE PRESS INFORMATION BUREAU

II. THE VISION

The Press Information Bureau, Government of India under the Ministry of information and Broadcasting disseminates information
about the policies, decisions & programs of the Government of India through the media, print & electronic and digital, using
appropriate means of communication.
Providing state-of-the-art information retrieval facilities from its website.

Developing an all-encompassing electronic photo library, covering developmental issues as well as photographs of historicinterest.



Organizing media outreach programmes. Providing friendly and efficient media facilitation for its clients.

III. THE MISSION

The Press Information Bureau`s core functions are: Dissemination of information about Government of India policies, programmes and activities.



Providing feedback from media to various Government Departments and Public Sector Organizations under various Ministries
on how these policies and activities are received by the people.

Advising the Government on its information /media strategy

Providing explanation and background on official pronouncements.

Providing accreditation to media persons based in New Delhi.

Organizing media outreach programmes like special media interactive sessions.

Grant of financial assistance to media person under ‘Journalist Welfare Scheme’ (JWS) by Ministry of I&B.

IV.

SERVICES STANDARDSSERVICE STANDARDS
S.No.

Services

1

Dissemination of informationon policies and programmesof the Central Government
through press releases,features,backgrounders,press notes through PIB
HQs, 5 Zones divided into
19 Regional and 16 BranchOffices.



Announcement of importantpolicies and programmes of
the Central Government tothemediathroughinteractive sessions such as
Press Conferences, Press
Briefings and coverage ofevents








2ProcessFees

No feeAccuracy and quality of materials
Immediacy/promptness
in required
dissemination.
Useof
modernmeansof
communication for quick & prompt
dissemination.
Simultaneous release in English,
Hindi, Urdu and regional languages
for wider reach across the country
throughPIB
HQs
andRegional/Branch Offices.
To ensure good media presenceIssue of timely invite to media.
SMS and email alerts.
Distribution of press materialIssue of follow up release.
Live Tweets and posts on Social
Media Platforms.

Time limit
isImmediate

3

Enhancing media visibility of
the client Ministry /Department.




4

Feedback Services to theclient Ministry/Deptt. fromthe National and VernacularMedia

By clarifying queries from media.
Periodic issue of backgrounders
and features.
Creating photo opportunities.
Organising periodic one to one
interviews, briefings, etc.

Scanning newspapers and providingpress clippings to the client
Ministry/Deptt on daily basis.
Preparation of Daily Digest of Newsand views and Special Digests on
emerging issues at Headquarters
and Regional/Branch Offices.
Press Clippings from the Regional
Offices
Advising Ministries/ Departments on
the coverage and trend ofthemedia

5

Accreditation
tomedia
persons to facilitate easy
accesstoinformation,
official Press Conferences/entry toGovernment
Offices, etc.

Forobtaining
Accreditation
following process is followed:

Card,

1. Applicants are required to file theirapplication online in the prescribed
format available on the website of PIB.
i.e. www.pib.nic.in

2. Applicants can apply for accreditation
Card any time.

3.

The details of eligibility criteria,
category
andother
relevant
information related to accreditation ismentioned in the Guidelines for theAccreditation which are available on
PIB’s website

4. Duly filled up application meeting all
the required criteria is placed before
the Central Press Accreditation
Committee (CPAC) of PIB forconsideration.

No feerequiredisGrant of accreditation in
respect of fresh cases
depends upon submissionof supporting documents,
completion of formalities
and recommendation ofCPACandpoliceverification. Normally all themodalities are finalised andAccreditation
Cardisissued to the applicant infresh as well as renewal
cases after completion offormalities
subject
tosecurity clearance.

5. For queries in this regard following
Officers can be contacted to:(a) Dr. Pragya Paliwal Gaur, ADG (PF),Room No.107, National Media
Centre, Raisina Road, New Delhi 110001. (Tel.No.011-23488021)(b) Shri B.H. Agrawal, Deputy Director(PF), Room No.322, Press Lounge,National Media Centre, Raisina Road,New Delhi. (Tel.No.011- 23488375)(c) Shri Bharat Bhusan Gupta, SO (PRS),
National Media Centre, RoomNo.320, Raisina Road, New Delhi.
(Tel.No.011-23488371)

V.

GRIEVANCE REDRESSAL MECHANISM:(a) : Name and Contact details of Public Grievance Officer

Name

Sh. Shambhu Nath Choudhary

Designation

Addl. Director General

Office Address

Press Information Bureau, Room No. 112, ‘A’ Wing, 1st Floor, Shastri Bhawan, New
Delhi-110001.

Telephone No

Tele: 011-23384798, Mob: 09868257081

Fax
E-mailpuv.sam@gmail.com(b) : Helpline Number/Website URL to Lodge grievance

http://darpg.grievance.nic.in.
(c) : Response to be expected by person lodging the grievance: Within 60 days. Efforts are made to address the grievance within themaximum time limit of 60 days, decision to be communicated immediately after it is taken and the status of the grievance to be
displayed http://darpg.grievance.nic.in.
(d) : Time lines for redress : 60 days

VI.

Stake Holders/ Clients
1. Media
2. Ministries/Departments of the Central Government.
3. General Public (Beneficiaries of Central Government’s Flagship Programmes).

VII.

Responsibility of Centre and subordinate Organizations.

Headquarters:

Press Information Bureau, 1st Floor, ‘A’ Wing, Shastri Bhawan, Dr. Rajendra Prasad Road, New Delhi – 110001.

Zonal Offices:

Lucknow, Kolkata, Mumbai, Chennai & Guwahati

Regional Offices: Lucknow, Dehradun, Chandigarh, Srinagar, Kolkata, Bhubaneshwar, Patna, Ranchi, Mumbai, Ahmedabad, Jaipur,
Bhopal, Raipur, Chennai, Thiruvananthapuram, Bengaluru, Hyderabad, Vijayawada and Imphal.
Branch Offices:

Varanasi, Shimla, Jalandhar, Jammu, Pune, Nagpur, Panaji, Jodhpur, Port Blair, Cochin, Shillong, Agartala,Gangtok, Kohima, Aizwal and Itanagar.

Service Standard of the Headquarters and Regional Offices:
(i)

HQs:
 Dissemination of authentic information on Government policies and programmes to media in English, Hindi & Urdu.
 Feedback on media coverage to the client Ministries/Departments Accreditation to Media(ii)

Zonal/Branch Offices: Dissemination of information in regional languages through 19 Regional and 16 Branch Offices
 Providing timely feedback on regional media coverage to PIB HQs for inclusion in Daily Digest.

(iii) Media Outreach Programme: Organizing Vartalaaps, Regional Conferences etc.

VIII.

IX.

Indicative expectations from Service recipients.
Timely and quick response on important issues and policy decisions in the Government circle.

Supply of newsworthy information on regular periodicity.

Exclusive stories

Hassle free accreditation.

Month and Year for the next review of the Charter.
October, 2024 or when a need is felt due to functional/structural changes if any, whichever is earlier.

*****