Pre-Enrolment Information

Recruitment, Enrolment & Orientation
Recruitment and enrolment at La Lingua Language School is carried out in an ethical andresponsible manner and we encourage people to apply for enrolment through a variety ofmeans, including directly at the school premises, online, or through an agent. Students are
considered for enrolment without discrimination. Individual interviews are conducted toensure applicants meet the entry requirements, are well informed and provide us with theopportunity to identify any special requirements the applicant may have. All successful
applicants complete an orientation program the first day of the course to familiarise themwith the Institute's services, facilities and procedures. Students will also be provided with acopy of the Student Handbook.
Student Visa Requirements
All students should be aware of the following student visa requirements:• Students must study a full-time course which is a minimum of 20 contact hours per
week;• Students must attend a minimum of 80% of all scheduled classes;• Students must provide current and accurate contact details to La Lingua. If contact
details change, students are required to fill out a change of details form and hand it in to theoffice.
• Students have the right to work for up to 40 hours per fortnight while their course is insession, and unlimited hours when they are on a course break. They cannot work before
their course commences.
Overseas Student Health CoverAll international visitors to Australia under a Student Visa are required by law to haveOverseas Student Health Cover (OSHC). Students are required to pay for this cover prior toarriving in Australia. Students are required by the Australian Government to have OHSC for
the duration of the visa.
• On enrolment all international students must pay a fee for health insurance inaccordance with the length of their course.
• La Lingua forwards payment and application on behalf of new students to OSHC Allianz
Global Assistance.
• Allianz Global Assistance can take up to 4 weeks to process applications and send
student insurance cards back to La Lingua.
• If you have any health problems before receiving your card you are still covered. Whenyou go to the doctor and pay for your consultation, you must ask for a receipt. Allianz
Global Assistance will reimburse your money provided you produce the receipt.
Education of accompanying dependents
If you come to Australia as an overseas student on a student visa, you should be awarethat you will be required to pay full fees for any of your school-aged dependants who
accompany you and who are enrolled in either a government or non-government school in
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Australia. Information about the enrolment and fees for temporary visa holders anddependants of overseas students may be obtained from:NSW Department of Education and Training
Level 6, 770 George Street, Sydney NSW 2001
Phone: (61) 1300 300 229 (local call)
Website: http://www.schools.nsw.edu.au/
The following publications are available at the above website:• Enrolment of Permanent Residents and Temporary Visa Holders in New South Wales
Government Schools: Guidelines for Schools (July 2001);• Enrolment of Temporary Visa Holders in New South Wales Government Schools:
Information and Application Package (July 2001);• Enrolment of Temporary Visa Holders in NSW Government Schools (brochure).
For lodgement of applications and all correspondence:
Temporary Visa Holders Unit
NSW Department of Education and Training
Locked Bag 4, Wollongong NSW 2520
Phone (61) 1300 300 229 (local call)
http://www.schools.nsw.edu.au
For information on enrolment and fees for full fee paying overseas student’s contact:
International Business Unit
NSW Department of Education and Training
Level 2, 770 George Street Sydney NSW 2000
Phone: (612) 9217 4801
http://www.schools.nsw.edu.au

Accommodation and living expenses
A single international student living in Sydney requires approximately AUD$25,000 for living
expenses each year (Australian Education International) Note: This figure does not include
tuition fees. Remember that your cost of living in Sydney will vary according to your lifestyle.
For example, eating out at restaurants all the time will increase your living costs a lot, as will
driving a car (you will have to pay for petrol, registration, maintenance and insurance, as
well as the car itself).
Suggested weekly budget (Remember figures are in Australian dollars):• Accommodation $150 to $350 (for a room in a shared house or apartment)• Food (at home) $50 to $120
• Public transport $30 to $50
Accommodation options for students:
1. Homestay - Our Homestay services provide an opportunity to stay with an Australianfamily and experience the Australian culture and lifestyle. If you need a homestay, we ask
our students to fill out an accommodation form. We need at least 4 weeks notice before thearrival date to arrange it. Minimum stay is 4 weeks; for homestay fees please refer to our
pricelist, fees includes meals, laundry, your own room and a student desk.
2. Student accommodation is located on the outskirts of the Sydney central business
district in quiet and leafy suburban streets, only minutes from public transport and local
shopping facilities and for about 20-30 minutes average travel time from the heart of the city.
All houses are completely furnished with quality inclusions, and equipped with everythingthat one would need to feel safe and comfortable in a share accommodation, such as:• Fully equipped kitchen including fridges, a microwave, a toaster, plates, cups, cutlery
and cookware;• High speed Internet connection• TV (shared)
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• Washing machine;• We offer twin share rooms with free bed linen and bedside lamp in all rooms. To book
student housing we ask our students to fill out an accommodation form at least 2 weeks
before the arrival date. Minimum Stay -4 weeks; for fees please refer to our pricelist.
3. Hostel accommodation is a popular option for international students, especially in thefirst months of their arrival. A small, furnished room is provided with access to a sharedbathroom, laundry, lounge and recreational activities. Some hostels also provide computer
access. It is recommended that students considering hostel accommodation options look at
two or three properties prior to making a decision.
Many hostels are privately run and as such come under the Rooming House Act. Please
note, if the student signs a lease, they will be covered by the Residential Tenancies Act.
4. Apartment/flat rental varies greatly in cost and conditions. For long-term arrangements,
it is strongly advised that the student is familiar with the suburb or area. For purposes ofbond payment and moving arrangements the student must be available to sign agreements.
For this reason international students are advised to secure short-term accommodation
upon arrival so that flat and apartment hunting may be started after they have settled in andbegun to seek out areas they would like to live in.
ESOS Framework
The following is from information provided by Australian Education International (AEI)(www.aei.gov.au)
The Australian Government wants overseas students in Australia to have a safe, enjoyable
and rewarding study experience. Australia's laws promote quality education and consumer
protection for overseas students. These laws are known as the ESOS framework and they
include the Education Services for Overseas Students (ESOS) Act 2000 and the National
Code 2018.
Protection for overseas students
As an overseas student on a student visa, you must study with an education provider and ina course that can be found on the Commonwealth Register of Institutions and Courses forOverseas Students (CRICOS) at http://cricos.deewr.gov.au. CRICOS registration
guarantees that the course and the education provider at which you study meet the highstandards necessary for overseas students.
Please check carefully that the details of your course - including its location - match theinformation on CRICOS.
Under-18 Student Welfare
La Lingua Under-18 Student Policies and Procedures follow the National Code 2018
(Standard 5):• All under-18 students will be under the supervision of the underage student welfare
officer (Carolyn Shi) from enrolment to graduation. The under-18 student welfare officer isthe first, last and ongoing point of contact for any under-18 students. They will provide
orientation to new under-18 students and will provide ongoing support and a point ofcontact throughout the under-18 students’ enrolment period.
• All under-18 students will undertake a weekly counseling session with the under-18
welfare officer. During the session the student and under-18 student welfare officer will
discuss the wellbeing and happiness of the student, covering their welfare and satisfaction
with the school, the course, the lessons and their homestay experience (if applicable).
These sessions are recorded on a weekly checklist form. Further input and feedback will betaken from classroom teachers, homestay families and agents, if required. All counselingand feedback on the under-18 student welfare checklist will be recorded, and signed off by
the student and the under-18 student welfare officer, and kept on file.
• All under-18 students will be level-checked for their academic English level. Only
students with an IELTS equivalent of 4.0-4.5 (or above) overall will be able to enter the
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IELTS, EAP or EAP-1 (Pre-EAP course: Intermediate level - General English Four Skills)
courses.
• Under-18 students will only be accepted into the following courses based on their entry
English level;(a) IELTS 5.5-6.5 or equivalent:
EAP or IELTS preparation classes(b) IELTS 4.0-5.0 or equivalent:
EAP-1 (Pre-EAP course: Intermediate level –General English Four Skills course)•
No under-18 students can enter the General English Conversation-Centred courses
or General English Four Skills courses excluding the EAP-1 stated above.

•
Under-18 students are not permitted to attend school social activities, such as
excursions or parties, where alcohol is present. The under-18 student welfare officer ifnecessary will arrange alternative supervised activities for under-18 students. Permission
notes for other out of school activities will have to be signed and their parents or guardians
will be informed.
•
Under-18 students will be flagged on student enrolment/level check forms and classrolls by the inclusion of an asterisk (*) next to their names. This will clearly indicate toteachers, relief teachers and administration staff that the student is under-18 and that all theabove policies and procedures will apply.
Your rights
The ESOS framework protects your rights, including:• Your right to receive, before enrolling, current and accurate information about thecourses, fees, modes of study and other information from your provider and your provider'sagent. If you are under 18, to ensure your safety, you will be granted a visa only if there arearrangements in place for your accommodation, support and welfare.
• Your right to sign a written agreement with your provider before or as you pay fees,setting out the services to be provided, fees payable and information about refunds ofcourse money. You should keep a copy of your written agreement.
• Your right to get the education you paid for. The ESOS framework includes consumer
protection that will allow you to receive a refund or to be placed in another course if yourprovider is unable to teach your course.
The ESOS framework sets out the standards Australian education providers offering
education services to overseas students must obey. These standards cover a range of
information you have a right to know and services that must be offered, including:• orientation and access to support services to help you study and adjust to life inAustralia;• who the contact officer is for overseas students;• if you can apply for credit transfer and/or recognition of prior learning;• when your enrolment can be deferred, suspended or cancelled;• what your provider's requirements are for satisfactory progress in the courses you study
and what support is available if you are not progressing well;• if attendance will be monitored for your course, and a complaints and appeals process;• One of the standards does not allow another education provider to enrol a student who
wants to transfer to another course, and has not completed six months of the final course of
study planned to undertake in Australia. If the student wants to transfer beforehand thestudent needs the provider's permission.
Your responsibilities
As an overseas student on a student visa, you have responsibilities to:• satisfy your student visa conditions;• maintain your Overseas Student Health Cover (OSHC) for the period of your stay;• meet the terms of the written agreement with your education provider;• inform your provider if you change your address;
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• maintain satisfactory course progress;• if attendance is recorded for your course, follow your provider's attendance policy, and;• if you are under 18, maintain your approved accommodation, support and general
welfare arrangements.
Contact details
For information about
Policies and procedures that
affect you

Who to contact
Student Services Officer

Your ESOS rights andresponsibilities

Department of Education,
Employment and Workplace
Relations
Department of Home AffairsYour Visa matters

How
Level 6, 770 George Street,
Haymarket NSW
Ph: (02) 9281 0157
Web: www.lalingua.com
ESOS
Helpline: +61 2 6240 5069
Website: www.aei.gov.au
Website:www.homeaffairs.gov.au
Phone 131 881 in Australia
Contact the DIBP office inyour country

Facilities
At La Lingua, courses are designed to provide practical English skills in a professional
learning environment that is both challenging and motivating.
General facilities for students include:• wi-fi;• care and counselling;• social programs;• help with accommodation;• internet access;• language assistance;• student lounge
Campus Location and Contact Details
Level 6/770 George Street Haymarket NSW 2000
Telephone (main): +61 2 9281 0157
Website: www.lalingua.com
E-mail: info@lalingua.com
Deferral, Suspension or Cancellation of Enrolment Policy
Under certain limited circumstances, a student's enrolment may be deferred, suspended orcancelled. A student's enrolment can be deferred, suspended or cancelled by La Lingua
Language School, or by the student. Deferral means to delay the commencement of acourse. Suspension means the temporary postponement of enrolment during a course.
Cancellation means termination of enrolment in a course.
Deferral, suspension or cancellation by a student
Students who wish to defer, suspend or cancel enrolment can apply to do so only if thecourse in which they were enrolled is unavailable, their visa is delayed or there arecompassionate or compelling circumstances. Compassionate or compelling circumstances
are usually beyond the control of the student and have an impact on the student's course
progress or the student's well-being. Compassionate or compelling circumstances include:• serious injury or illness, supported by a medical certificate which states that the student
was or will be unable to attend classes, bereavement of close family members such as
parents or grandparents;• major political upheaval or natural disaster in the home country, requiring emergency
travel which has had an impact on the student's studies;
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• traumatic experiences such as being a victim of, being involved in, or witnessing, aserious crime.
Effect of deferral, suspension or cancellation of enrolment on a student's visa
Deferral, suspension or cancellation of an enrolment is likely to have an effect on a
student's visa. Students should contact the nearest Home Affairs office or refer towww.homeaffairs.gov.au for further information. All deferrals, suspensions andcancellations of enrolment are notified to Home Affairs via the PRISMS system and all
documentation about the deferral, suspension or cancellation of a student is filed in thestudent's file.
Deferrals, suspensions or cancellations
La Lingua Language School may defer the commencement of a course if the course is notoffered.
Suspension
La Lingua Language School may suspend a student for misconduct, under circumstanceswhere the student• has been in breach of a La Lingua rule;• is in breach of enrolment conditions;• is assessed as providing a threat to the well-being of other students or staff.
If the suspension of a student's enrolment will result in the student being unable tocomplete the course within the course duration as specified on the CoE, the student must
apply for a course extension by making a written request with a Student Services Officer.
The student will be advised to check with the nearest DIBP office for information about the
impact of the extension of the course on the student's visa.
Holidays
Students may apply to pre-arrange a holiday during their enrolment period. If you arrange aholiday when you enroll, you must give us 2 weeks notice before you take the holiday. You
also must give at least two weeks notice if the date of restarting is changed. Students willlose the lesson if notification is not given to the school. You can only change your holiday
starting or restarting dates once without cost. You also cannot make another holiday
request after your first holiday request. If you change your holiday dates more than once ormake another holiday request, you will be charged a $50 administration fee
Cancellation
La Lingua Language School may cancel the enrolment of a student if the student:• is in breach of enrolment conditions;• has been in breach of a La Lingua rule;• is assessed by the PEO as providing a threat to the well-being of other students or staff;• has been assessed as behaving in a way such as to constitute serious misconduct;• fails to meet the requirements of the course progress policy;• fails to pay tuition fees;• fails to re-enrol.
Notice of intention to defer, suspend or cancel enrolment
Where a suspension is initiated by La Lingua Language School, the student will receive a
notice of intention to suspend enrolment. In each case, the notice will clearly identify thatthe student will be given 20 working days to access the La Lingua ‘s internal complaints andappeals process. If an appeal is lodged, La Lingua will maintain the student's enrolment
until the internal appeals process is complete. La Lingua Language School reserves theright to not provide learning opportunities during this process should it be deemed
appropriate.
Transfer to another provider
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In certain circumstances students may request to transfer to another provider. La Lingua
Language School will consider any such application without prejudice, if the student has
provided a letter from another registered provider confirming that an offer has been made.

Code of Practice
La Lingua Language School is committed to the following code of practice and customer
service standards:
Students will have access to this and other information before a course commences.
Information for Course Participants• Prior to a course starting students have access to all the information they require, andknow where and how to ask questions about La Lingua, the courses we offer and living andstudying in Sydney.
• The fees, course content and duration, and terms and conditions of enrolment will be
provided on the website and print material.
• Modes of study and assessment methods will be provided on the website and in printed
material.
• Staff will be available to answer further questions by phone, email and in person.
• We expect to have an interesting blend of cultures and students in our classes andcater for this in our teaching and examination methods.
Acceptance in a Course
Acceptance in a course will be based the information provided on the enrolment form.
We encourage students to apply and ask questions. Students are requested to tell us
about their interests, skills and career goals.
• The entry requirements for our courses including English levels are set out in themarketing material and on the website.
• All students will have access to information on the website or in printed materials prior
to confirmation of enrolment.

••

Training Delivery and Assessment
Courses are run in well-equipped classrooms.
Students will feel safe, comfortable and work with friendly staff.
Student progress will be monitored and assessed and students will be advised if theirprogress is not satisfactory.

•••

Our Teachers, Trainers and Assessors• All teachers are qualified teachers. Teaching staff are required to maintain theirprofessional expertise.
• We ensure that our staff will be sensitive to the culture and learning needs of thestudents. Some of our staff speak a second language (Asian or European) and can help
you with your questions.
• We support the principles of access and equity for students and staff.
ELICOS Registered Provider• As a Registered ELICOS provider La Lingua Language School will adopt policies andmanagement practices which maintain high professional standards in the marketing anddelivery of our courses.
• We will safeguard the interests and welfare of our students.
• We are listed on the Commonwealth Register of Institutions and Courses for Overseas
Students. (CRICOS Provider 02117D) and will ensure our Institute meets all government
requirements under the ESOS Act and the National Code 2018.
• We believe in good customer service and will continuously improve, to meet thestandards set out by the government under the Australian Quality Framework.
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Keeping up to date with Nationally Recognised Training and Legislation
The Director of Studies makes sure that all relevant legislation and regulations are
ethically applied across the Institute.
• Staff and students have access to this information and can contact an external third
party if they want to talk to someone about their rights and responsibilities.
• Staff are responsible for maintaining high standards in our course programs that arealso flexible, fair and equitable to all students and their different needs.

•

Client Welfare, Counselling and Guidance Services• We will be sensitive to cross-cultural and personal issues.
• We employ counselling staff to assist our students.
• We can refer our students to specialist agencies where required.
• We have clear policies for managing critical incidents that may affect a student’s welfare.
Marketing Our Courses• We will market our courses with integrity, honesty and accuracy. No false or misleading
information will be provided. Our website, brochures and other materials will use approved
logos.
Complaints and appeals
See our website for more details• All complaints must be dealt with in a constructive and timely manner. Our Policies set
out how this will be done and the time limits for a response in writing.
• If a student disagrees or disputes the outcome of an assessment, it is important that thisis settled as quickly as possible. Our assessment appeals process is detailed step by stepin the student handbook.
• This will be explained at the start of every course.
Fees and charges procedures
Our Fees are set out in the enrolment form and marketing materials. It is very important thatstudents read the terms and conditions of enrolment. Students should also read the Student
Handbook.
• When students accept an offer of place in a course they are reminded of their rights andresponsibilities and accept the terms and conditions we set down as an agreement between
the Institute and the student.
• All students are protected under the Australian Consumer Law and overseas students
are protected under the ESOS Act should there be a dispute or the Institute ceases tooperate.
• We are obliged to clearly explain what happens to students in these situations and how
students can pursue their rights through management and third parties.
• La Lingua Language School has a late payment fee policy for tuition fees paid ininstalments. If you are up to 7 days late from the due date of your payment you will incur a$50 late payment fee, which will be added to your outstanding tuition fee. If you are over 7
days late from the due date of your payment, the late payment fee will increase to $100. (Ifthe payment is still overdue, students may be reported to DIBP for non-payment of fees.)• Our refund and payment policies are detailed and carefully explained in the student
handbook and in the enrolment terms and conditions. Students have the right to be
informed on how fees are managed by the Institute.
Quality Customer Service comes from Customer Satisfaction
La Lingua takes pride in our reputation as a well managed, high quality CRICOS approved
Institute
We look forward to welcoming you at La Lingua and helping you achieve your goals.
La Lingua Language School
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Phone: (+61 2) 9281 0157
Email: info@lalingua.com
Website: http://www.lalingua.com

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