【AXSM Drive Software】

22/Dec/2023

AXSM Drive Software Ver 3.3.0 for Win/Mac is released.
This document describes how to install AXSM Drive Software and its precautions.
Refer to the operation manual (here after called "manual") supplied with AXS-CR1 or AXS-AR1, AXS-AR3.
[Additional Items in Ver. 3.3.0]- Support recovery of the clip recorded with VENICE 2 V3.0
- Support for Mac application ‘Parashoot’ manufactured by OTTOMATIC- Fixed a minor bug on the Mac version GUI- Support macOS Sonoma 14.2Note) When installing on the Mac with Apple Silicon, it is necessary to change the Security Policy
setting. See below for details.
[System requirements]
The AXSM Drive Software Ver. 3.3.0 has been tested under the following conditions.
Note) The Mac version is compatible with both Intel-based Mac and Apple Silicon equipped Mac.
- Operating system
Windows 10 64bit
Windows 11 64bit
macOS Sonoma

14.2

macOS Ventura

13.6.2

macOS Monterey

12.7.1- Memory
4GB or more
- Free hard disk space
10GB or more
- USB (AXS-CR1)
AXS-CR1 works on all of the above operating systems.
Hi-Speed USB（USB 2.0）
(A Hi-Speed USB（USB 2.0）host controller is required to connect a computer to AXS-CR1. )SuperSpeed USB（USB 3.0）
(A SuperSpeed USB（USB 3.0）host controller is required to connect a computer to AXS-CR1. )- Thunderbolt（AXS-AR1）
AXS-AR1 works only on Mac.
Thunderbolt 2(A Thunderbolt 2 host controller is required to connect a computer to AXS-AR1.)
Thunderbolt 3(A Thunderbolt 3 - Thunderbolt 2 adaptor is required.)- Thunderbolt（AXS-AR3）
AXS-AR3 runs on Windows 10/11 in addition to Mac. However, Windows 10/11 has restrictions, referto the [Restrictions] below.
Thunderbolt 3(A Thunderbolt 3 controller is required to connect to Win/Mac with this unit.)
Notes:
These test results may not apply to all computers.
【Installing AXSM Drive Software】
Unzip [AXSMDriveSoftware_3_3_0_mac.zip] or [AXSMDriveSoftware_3_3_0_win.zip].
Double-click AXSMDriveSoftware_3_3_0_mac.dmg or AXSMDriveSoftware_3_3_0_win.exe and follow theinstructions of the installer.
When you upgrade the software on Mac,the older version is overwritten with the new one. Uninstall is not required.
When you upgrade the software on Windows,
Select the previous version in "Programs and Features", remove it, and then install it.
After installation, you will be prompted to restart the OS, so restart the PC.
Please restart the OS after installation to ensure that the setting information is reflected.
-When installing on an M1 Mac with Apple Silicon, you need to change the security policy settings.
Before installing "Memory Media Utility" on a Mac equipped with Apple Silicon, follow the procedure
below. You need to change the security policy setting to "Low Security".
1. On the Mac with Apple silicon, select [Shut Down] form Apple menu.
2. Press and hold the power button until you see “Loading startup options.”
3. Click [Options], then click [Continue].

4. In macOS Recovery, if you are prompted for user selection, click [Next] and enter the password
for an administrator account, if required.
5. In the Recovery Application, select [Startup Security Utility] from the [Utilities] menu.
6. Select the startup disk you want to use to set the security policy.
If the disk is encrypted with FileVault, click [Unlock], enter the password, then click [Unlock].
7. Click [Security Policy].
8. Select [Reduced Security], then select the [Allow user management of kernel extensions fromidentified developers] checkbox to allow installation of software that uses legacy kernel
extensions and enter the password for an administrator account, if required.
9. Restart your Mac to apply the changes.

-Installing on macOS 12.7 or 13.6 or 14.2,
Open the "Security & Privacy" screen of "System Preferences" as shown below, and be sure to "Allow"
the "Load system software". Not required if it was already allowed during the previous installation,such as in an overwrite installation. However, if there are any new additions, please check them.
1. Open “Security & Privacy” from “System Preference”and
2. Press the "Allow" button on right side of "System Software was blocked from loading..."3. Check out the System software of“Sony Home Entertainment & Sound Products”and press “OK”.

If the following dialog is displayed during installation, select "Open Security Preferences".
This will open the "Security & Privacy" screen.

Note:
If you do not allow it during installation, it will return to its original state after restarting
the OS. In that case, run the installer again and set the permission of the System software.
[Language]
AXSM Drive Software automatically switches between EN and JP according to the language that a systemis operating in.
[Restrictions]- Ejecting media:- If you eject media from AXS-CR1 first, the icon will remain on the desktop.
- The icon disappears when you remove the icon to the trash can on the desktop.

- Connecting Mac via USB3.0:- Recommend connecting an AXS-CR1 to a USB3.0 port equipped with Mac as standard.
- Third party USB3.0 cards may not recognize AXS-CR1 properly, or fail to transmit recovery clip
data correctly. Especially when you transferred clip files, check to see the result using
application software such as RAW Viewer.
- Connecting Win via Thunderbolt3- Recommend connecting an AXS-CR3 to a Thunderbolt3 port equipped with Windows PC as standard.
Thunderbolt 3 cards made by other companies may not recognize the AXS-AR3 correctly or may nottransfer data correctly. When transferring a clip file, be sure to check it with an applicationsuch as RAW Viewer.
- On Windows, even if multiple AXS-AR3 are connected, they may not be recognized correctly.
- If you set the power saving mode in Windows, it may not work properly with the standard BIOS settings.
When Windows goes to sleep, there is a state inconsistency between the external device AXS-AR3and Windows, which can lead to the worst blue screen. If you really want to use it in power saving
mode, please try [2. Setting the machine environment] in the following [Precautions].
[Precautions]
1. Operating Utility- If you start operating Utility before the mount is completed, the computer may become unstable.
- Make sure to complete mounting media on OS, and then start operating Utility.
- If you mount it with the OS standard file system driver, access will be slow, so please mount themedia after the OS starts.
- Fully formatting the AXS memory card, and updating the firmware of the AXS memory card.
- Formatting cannot be performed when a media is accessed or opened by Finder, Explorer and other
Application Software.
- When formatting is completed, the computer automatically unmounts the media. Once all theseprocedures are completed, re-inject the media to the drive.
- After updating the firmware, the media will be automatically unmounted except in the followings.
- When using AXS-AR3 on Windows
After unmounting, it will be automatically remounted, so remove the AXS memory card from thedrive on the OS.
- When using AXS-CR1 on Mac
It is not automatically unmounted, drag and drop the AXS memory card icon to the "trash can".
- If the cable is disconnected during updating the AXS memory card firmware, the media may getdamaged or the computer may become unstable. In such cases, wait for a moment and re-inject themedia, or restart the computer. The media will work correctly unless the media is seriously damaged.
- Updating the firmware of the AXS-AR3 drive.
- Follow the dialog displayed after the firmware update is completed.
- Even if you disconnect the Thunderbolt3 cable, it may not restart, so be sure to disconnect thepower adapter of the drive unit and then reconnect it.
- Recovering Clip file stored on AXS Memory Card or computer- We have confirmed the operation with the file created by the firmware version 6.00 of AXS-R7.
- "Recovering Clip" is available for the corrupted Clip-files recorded by AXS-R5 whose firmware
version is 2.00 and later.
It is recommended to update AXS-R5 firmware to version 2.00 and later.
If you want to recover the corrupted Clip-files recorded by the older version of AXS-R5, use
a "restore" function of AXS-R5.
- "Recovering Clip" does not recover the AXS Memory Card itself.
If you want to recover the AXS Memory Card, try to use a "restore" function of AXS-R5 or AXS-R7.
However, it does not guarantee complete repair completely.
- This function cannot repair anything other than clip files.
- Execution Time required for recovery varies depending on the size of clip files.
- While recovering a file in the AXS Memory Card, avoid copying other files in same media to thecomputer.
- When you recovered clip files in AXS Memory Card, check the recovered files using application
software such as RAW Viewer.
- When checking clips taken with VENICE 2 etc., please use the Viewer application that supports
VENICE 2.
<Note>
Catalyst Browse may not be able to recognize the recovered clip in the Recovery Folder.
In that case, drag and drop the recovered clip directly from the Finder to the GUI of theapplication,or move it to another folder such as Desktop, you can check the recovered clip.
2. Setting a computer
It is recommended to use the computer in "High-performance mode." Other mode setting may interferewith the proper operation of AXS-CR1 or AXS-AR1, AXS-AR3 drive.
It is also recommended to temporarily disable the followings:
Resident programs such as antivirus and backup tools, or self-encrypting drive management services(e.g. Secutiry managemment software for drives).
If you want to use “SoftRAID”,

The operation response may be improved by removing AXS Memory from the SMART target device.
Please set in the this application's “DISABLE SMART” menu.
If you really want to use AXS-AR3 in the power saving mode of Windows 10/11,
please try 1) or 2) below.
1) When removing the media, be sure to click the [Update] button in the [VIEW] menu of Utility andthen remove it.
note) The update [update] function of Utility for Windows has a function to notify the OS of thechange of state of the drive.

2) Make settings related to the power saving mode of Thunderbolt devices on Windows PC.
Please contact your PC manufacturer for proper BIOS settings for your PC. The following is an exampleof an HP EliteBook.
i) Set Advanced> Port Options> Thunderbolt PCIe Hot plug Mode in UEFI BIOS to "Native + Lower Powermode" and confirm with [Save and Exit] in Main Menu.

ii) Open Advanced Setting of Power Options in the Windows OS Control Panel and set Plugged in in
the USB Selective Suspend setting to Disable.

3. Initializing AXS Memory
Make sure to perform formatting media by full format function of AXSM Drive Software or by AXS-R5or AXS-R7 or VENICE 2; not by using formatting function of the operating system.
4. About AXS memory card life data display
AXSM Drive Utility version 3.1 or later will display the life data of AXS memory cards (when lessthan 80%).
5. About AXS-CR1/AXS-AR1/AXS-AR3
When using them, be sure to use the power adapter.
Refer to AXS-CR1/AXS-AR1/AXS-AR3 manual for details.
6. To use SxS Memory Card
The SxS UDF Driver needs to be installed when using an SxS Memory Card function by AXS-AR1.
Please download it from Sony's web site and install it to your Mac.
7. About Drive Firmware for SxS PRO X memory card
In rare cases, when using SxS PRO X memory with AXS-AR1, the connection may be unstable.
It can be improved by updating to the latest Firmware for SxS Drive.
If you already have such as SBAC-T40 or SBAC-US30 that supports SxS PRO X memory, please use that.
8. About log acquisition
In the Help of Utility, it is stated that the log folder will be changed from "/Library/Logs/AXSM"
to "/Library/Application Support/AXSM/Logs/" after macOS Mojave. Even MacOS before Mojave will bechanged to "/Library/Application Support/AXSM/Logs/" in the latest environment.
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