Patient Bill of Rights
Frederick Health’s staff fosters your health and well-being by
providing quality healthcare. We want you and your family toknow your rights and responsibilities while you are a patient at ourhospital. You have the right to:
1. Considerate, respectful, andcompassionate care;
2. A safe place free from all forms of abuse andneglect, including verbal, mental, physical,
and sexual abuse;
3. A medical screening exam and stabilizing

treatment for emergency medical conditions
and labor;
4. Freedom from restraints and seclusion unlessneeded for safety;
5. Know names and jobs of the health care team

10. Receive information in a manner that you

understand, at no charge, which may include:
sign and foreign language interpretation;
alternate formats such as large print, braille,
audio recordings and computer files; and vision,speech, hearing, and other temporary aids;
11. Information about your diagnosis, prognosis,

test results, possible outcomes of care, andunanticipated outcomes of care;
12. Access your medical records through theHealth Information Management Department;
13. Be involved in your plan of care;members unless staff safety is a concern;
14. Be screened, assessed, and treated for pain;
6. Respect for your personal values, beliefs,and wishes;
7. Be treated without discrimination based on

race, color, national origin, ethnicity, age,gender, sexual orientation, gender identity
or expression, physical or mental disability,religion, language, or ability to pay;

15. Refuse care;
16. Select a person to remain with you foremotional support. You also have the right tomake or change a list of approved visitors;
17. Choose a person to make health caredecisions on your behalf;8. Get a list of protective and advocacy services

when needed;
9. Request information about your hospital andphysician charges. You have the right to ask
for an estimate of hospital charges before careis provided as long as care is not impeded.
Requests for estimates can be made throughthe Patient Access Department;

18. Make or change an advance directive;
19. Give informed consent before any non-emergency care is provided, including thebenefits and risks of the care, alternatives tothe care, and the benefits and risks of thealternatives to the care;

Continued on next page.

REV. 12/2021

Patient Bill of Rights continued
20. Agree or refuse to take part in medical

research without the agreement or refusal
affecting your care;
21. Permit or refuse to allow pictures of you for uses

other than for your care;
22. Expect privacy and confidentiality;
23. Receive a copy of the Health Insurance

Portability and Accountability Act (HIPAA)
Notice of Privacy Practices; and24. Voice concerns about your care to Service

Excellence by calling 240-566-3564. If yourconcern is not resolved you may contact:

Office of Health Care Quality
7120 Samuel Morse Drive,
2nd Floor
Columbia, MD 21046-3422

Patient Responsibilities
To ensure Frederick Health’s ability toprovide the best care possible, we ask
that you accept the responsibility to:
1. Provide accurate and complete information

regarding your identity, medical history,
medications, supplements and financialinformation. Notify Frederick Health promptly ifthere is a financial hardship so we may assist
as needed.
2. Participate in your treatment plans

recommended by your care team. Let yourcare team know immediately if you do notunderstand your plan of care or the healthinstructions you receive.
3. Be considerate and respectful to other

patients, visitors, and staff members. Be
respectful of Frederick Health property.
4. Follow Frederick Health rules and regulations,

ORThe Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
jointcommission.org

including those that prohibit offensive,
threatening, and/or abusive language or
behavior, unauthorized recording and/or
photographs of staff or other individuals, andthe use of tobacco, inhaled nicotine, alcohol,
or illicit drugs or substances. Help ensure thatyour visitors are aware of and follow those rules.

Una copia en español de Las Responsabilidades y Derechos delPaciente está a su disposición si usted la desea. Por favor póngase
en contacto con la Oficina de Servicios Excelentes para Pacientes
llamando al 240-566-3564.