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IDC PRESS RELEASE
Tricor Group wins 2019 Digital Transformer at the 3rd Annual 2019 IDC
Digital Transformation Awards (DXa) Hong Kong
Tricor Group and five other companies also recognized by IDC for excellence in their digitaltransformation (DX) efforts
HONG KONG, September 10th, 2019 – IDC announced today the Hong Kong winners of the third IDC Digital
Transformation Awards (DXa) 2019 and named Tricor Group, the 2019 Digital Transformer for Hong Kong. Nowon its third year, IDC’s DX Awards honors the achievements of organizations that have successfully digitalized one or
multiple areas of their business through the application of digital and disruptive technologies. Other winners include:
China CITIC Bank International, First Shanghai Group, Hang Seng Bank, Hong Kong Disneyland, Hung Hing Printing
Group Limited, who all distinguished themselves for their discernible and measurable excellence in their digitaltransformation (DX) efforts across the five DX masteries and significant efforts to transform or disrupt the market.

Figure1. 2019 Hong Kong IDC Digital Transformation Awards Winners“In 2019, the market has reached a point where organizations are rethinking DX and are looking to realize value fromtheir digital projects and maturity. The winners of the IDC DX Awards in Hong Kong show laser focus on applying
digital technologies to reinvent customer engagement, intelligence, operations, leadership and address the future ofwork,” says Daniel-Zoe Jimenez, Associate Vice President, Head Digital Transformation, Future Enterprise & SMB,IDC Asia/Pacific.
“While many of these organizations are still working on reshaping their digital strategies, setting appropriate metrics,and integrating technologies for scale, the pace of digital transformation projects in Hong Kong continues toaccelerate. These organizations demonstrate excellence and continuous progress in the application of digitaltechnologies to transform their businesses and become more competitive,” added Jimenez.
These are the winners of the 2019 Hong Kong IDC Digital Transformation Awards, and theoutstanding digital transformation initiatives that distinguished them:•Tricor Group Digital Transformation by Tricor Group named as 2019 Digital Transformer for Hong Kong:
Tricor, Asia’s leading business expansion specialist, has embarked on a digital transformation journey inHong Kong under the leadership of its CEO and Head of Transformation. Tricor’s digital transformation
strategic imperative is to solidify the firm’s leading position in Hong Kong, introduce new ways of engaging
customers, and optimize operational performance. To achieve Tricor’s core digital transformation objectives,
Tricor formulated a transformation blueprint for the business, introduced new digital technologies and1

implemented a data-driven culture. Notable initiatives include deployment of a new client portal, robotic
process automation, machine learning, core platform upgrades, and data analytics. The introduction of new
data analytics tools and cloud platforms promotes a data-driven decision-making culture. In driving customer
engagement and operational excellence, Tricor HK has achieved significant revenue growth using theexpanded capacity of a highly efficient workforce.
•inMotion by China CITIC Bank International named as 2019 Information Visionary for Hong Kong:
China CITIC Bank International (“CNCBI”) launched its flagship mobile banking platform inMotion in March2018. Riding on the power of AI, inMotion allows customers to open an account remotely in as little as 15minutes anytime anywhere without the need for a branch visit, address proof or signature, breaking newground in banking in Hong Kong. In February 2019, CNCBI made history in Hong Kong again with thelaunch of the city’s first truly virtual credit card “Motion Virtual Credit Card” in addition to full-function
securities trading service “inVest” and life insurance purchase services. This expanding service portfolio
provides customers a comprehensive virtual banking experience. With a view to becoming an innovative
trendsetting brand in the industry, CNCBI shall continue to explore new innovative services that bringbanking to customers’ fingertips.

•CastApp – A Staff Engagement Application by Hong Kong Disneyland named as 2019 Talent Accelerator
for Hong Kong:
In 2018, the resort’s technology team created CastApp, a staff engagement application which allows over
7,500 Hong Kong Disneyland staff more efficient access to work-related information and tools. CastApp wascreated out of a need to provide staff a way to stay connected, anytime, anywhere and offer a better solution
to traditional internal communication channels such as emails, notice boards, and paper forms. Since theresort operates 24/7, creating the need for faster direct communication was important, especially during
emergency situations such as typhoons. Since its launch, CastApp has proven to be an effective andimpactful technology tool for Hong Kong Disneyland's business, greatly reducing the workload of Human
Resources and the IT Helpdesk, replacing the need for various paper forms and reducing inquiry responsetime. Analytical data is also being collected for future system upgrades.

•Hang Seng Business Banking Digital Engagement Platform Transformation by Hang Seng Bankas 2019 Omni Experience Innovator for Hong Kong:

namedHang Seng Bank has embarked on a journey to transform its business banking digital engagement platform.
Designed for agility and flexibility, the bank has upgraded its digital platform, enabling the personalization ofend-to-end, omni-channel services for customers . Hang Seng leveraged advanced channel management,
digital analytics, and cognitive technology in its transformation, moving to a user-centric engagement design.
Inspired by entrepreneurs and young business owners, the bank redesigned its information architecture for amore streamlined access to relevant, actionable information. The platform also hosts chatbot ‘BERI’(Business | Efficient | Responsive | Interactive), an AI-powered virtual assistant in the market to address
customer inquiries and authenticated banking services 24/7 using natural language processing. Withembedded digital analytics and self-service design, the platform is set up for continuous innovation beyond
implementation—representing the bank's commitment to transform with state-of-the-art technology andexecution, exceeding customers’ expectation.
•Henry Mo, CIO of First Shanghai Group named as 2019 DX Leader for Hong Kong:
IoMT-HC healthcare and clinical operation systems (IoMT-HC) is a digital ecosystem that supports theclinical operations and medical services provision at the newly established International Medical Centre(IMC). Opened in quarter 4 of 2017 under the leadership of CIO Henry Mo, IMC is the latest venture of First
Shanghai Group and the first vertically integrated medical facility in Hong Kong. IoMT-HC involves over 13
different digital systems to support the operation of seven medical specialty centers and various clinics
located across a 21-storey building. This digital ecosystem incorporates the latest digital technologies,including IoT, big data, and business intelligence to facilitate both the clinical operations and medical
services provision. The success of the IoMT-HC ecosystem is a combination of Mo’s experience, technicalknowledge, and effort to collaborate with different business units as well as his technology vision to drive
business changes. The IoMT-HC is a demonstration of the new generation of healthcare practice, which
provides scientific medical analysis as well as efficient and safe clinical operations.

•Smart Planning by Hung Hing Printing named as 2019 Operating Model Master for Hong Kong:

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Founded in 1950 in Hong Kong, Hung Hing Printing has developed into one of the largest and most trusted
printers in Asia, operating over 1,000 production machines in Hong Kong, Mainland China, and Vietnam,with 100,000 customer orders each year. Its ability to maximize capacity utilization plays an important role inmeeting customer needs, achieving on-time delivery, and maximizing revenue generation. Smart Planning isan Industry 4.0 solution that enables digital practices of a smart factory in driving the next level ofoperational excellence, dramatically simplifying production planning and scheduling of make-to-orderbusiness which comprises many manufacturing and assembly steps. A research-based scheduling engine
automatically computes the most optimal schedule based on specifications, delivery date, and priority. Workorders are then assigned and dispatched to the most effective combination of machines and timeframe toproduce. Industrial IoT sensors draw real-time data directly from production machines and deliver businessinsights conveniently to a mobile application. Smart Planning has profoundly transformed the planning
process of Hung Hing with its improved capacity utilization enabling the company to take on an additional
business of HKD 71 million in 2018.
IDC’s DX Awards follows a two-phased approach to determine the country and regional winners. Each nomination isevaluated by a local and regional IDC analyst against a standard assessment framework based on IDC’s DXtaxonomy.
All the winning Hong Kong digital transformation projects were selected as part of over 1000 high-quality entries
received from end-user organizations across Asia/Pacific. All the country winners will qualify as one of IDC’s finalists
for the regional awards, where they will be benchmarked against other winners in the same category to ultimately
determine the region’s best of the best.
The regional awarding ceremony will take place during IDC’s Digital Transformation Summit in Singapore happening
on 23rd - 24th of October 2019 at the Raffles City Convention Centre, Singapore. For more information on the awards
and judging criteria, please visit the IDC DX awards website www.idcdxawards.com
IDC defines Digital Transformation (DX) as the approach where organizations drive changes in their business models
and business ecosystems by leveraging digital technologies (e.g. Cloud, Mobile, Big Data/Analytics, Social and IoT)
and competencies. Business ecosystems are comprised of customers, partners, competitors and the business itself,along with its business and regulatory environment. To learn more about IDC’s Asia/Pacific Digital Transformation
Strategies and research, visit HERE
For media inquiries, contact Mandy Tsui mstui@idc.com or Alvin Afuang aafuang@idc.com- Ends About IDC
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events
for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts
worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over
110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community
to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is awholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services
company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC.

For press enquiries, please contact:
Daniel-Zoe Jimenez
Associate Vice President, Head
Digital Transformation, FutureEnterprise & SMB
IDC Asia/Pacificdzjimenez@idc.com

Mandy Tsui
Marketing and Events Manager
IDC Asia Pacific (Hong Kong)+852 2905 4230
mstui@idc.com

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Alvin Afuang
Sr. Manager CorporateCommunications
IDC Asia/Pacific+63917 7974586
aafuang@idc.com