SOLUTION OVERVIEWTENABLE FOR SERVICENOW® ITSM

OPTIMIZE YOUR SECURITY PROGRAM WITHIN YOURSERVICENOW ENVIRONMENTBusiness Challenge
Vulnerability management programs are constantly plagued with manual
remediation processes that prove to be inaccurate, time consuming andpose communication barriers between security and IT teams. Sending
weekly emails and spreadsheets to track vulnerability information lacks
scalability and increases the risk for the organization.

Solution
The Tenable® integration for ServiceNow® Information Technology Service
Management (ITSM) allows you to bring rich vulnerability information from
Tenable into ServiceNow to automate the creation of tickets for high andcritical vulnerabilities. This allows you to bridge the digital divide between
the Security Teams and the IT remediators by sharing one common
operating environment, using the industry-leading ITSM platform fromServiceNow.

Value
The Tenable for ITSM integration provides the ability to:• Replace manual methods of emails, spreadsheets and documents forsharing vulnerabilities across teams• Gain enhanced visibility into your vulnerability program• Deploy an entry-level solution for customers without the ServiceNow
Vulnerability Response module• Have a common view of vulnerability tickets across IT and Securityteams• Utilize a solution to close the knowledge gap between IT andSecurity teams, which can now both work from the same playbook ofvulnerabilities

TechnologyComponents• Tenable for ITSM
• Tenable Vulnerability
Management and/or
Tenable Security Center• Tenable Connector• Service Graph Connector
for Tenable for Assets• ServiceNow Vancouver,
Washington DC• ServiceNow Domain
Separation (Optional).Key Benefits• Respond quickly andreduce errors throughautomation andorchestration• Reduce risk, exposure,and loss by prioritizing themost critical items to fix
first• Improve operational
efficiency bystandardizing process• Increase communication
with coordinatedresponse across IT andSecurity Teams

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About Tenable
Tenable® is the ExposureManagement company.
Approximately 43,000
organizations around the globe
rely on Tenable to understand andreduce cyber risk. As the creatorof Nessus®, Tenable extended
its expertise in vulnerabilities todeliver the world’s first platformto see and secure any digitalasset on any computing platform.
Tenable customers include
approximately 60 percent of theFortune 500, approximately 40
percent of the Global 2000, andlarge government agencies.

Features
With this integration, you can:• Convert all high and critical Tenable vulnerabilities directly intoServiceNow incidents/tickets using rules• Sync all high and critical vulnerabilities into ServiceNow ITSM
• Manage your vulnerabilities from Tenable within ServiceNow

How it works
1. Sync vulnerabilities from Tenable into ServiceNow Vulnerability
Response
2. Use Service Graph Connector for Tenable for Assets to get thecorrect CI for the given vulnerability to be imported
3. Create/Update the vulnerability record in Tenable for ITSM
4. Run configured rules against vulnerabilities and create/update
incidents in ServiceNow

Learn more at www.tenable.com.

About ServiceNow
ServiceNow (NYSE: NOW)
makes the world work betterfor everyone. Our cloud‑based
platform and solutions help
digitize and unify organizations sothat they can find smarter, faster,better ways to make work flow. So
employees and customers can be
more connected, more innovative,
and more agile. And we can all
create the future we imagine. Theworld works with ServiceNowTM.
For more information, visit
www.servicenow.com.

More Information
Get the latest Tenable apps for ServiceNow here: store.servicenow.com
Installation and configuration documentation: docs.tenable.com
For support please visit: community.tenable.com

COPYRIGHT 2024 TENABLE, INC. ALL RIGHTS RESERVED.
TENABLE, NESSUS, LUMIN, ASSURE, AND THE TENABLE
LOGO ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR
ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

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