Xymax Real Estate Institute

RESEARCH REPORT

Metropolitan Areas Office Worker Survey 2023 (1) Work
Style Reality and Needs <Summary Report>
Capturing changes in workers’ work styles and values

December 13, 2023

Japan is transitioning to a post-COVID state as it downgraded the categorization of COVID-19 under theInfectious Disease Law to Class 5 in May 2023.
To capture changes in work styles and the workplace from the perspectives of both companies and office
workers, Xymax Real Estate Institute (“Xymax REI”) has conducted a total of 14 Metropolitan Areas Office
Demand Surveys of companies since autumn 2016 and seven Greater Tokyo Office Worker Surveys of office
workers since the end of 2016. This 8th office worker survey was conducted in October 2023 with the additionof regional cities in the survey’s geographical coverage. This summary report is an excerpt of the results of thesurvey concerning the reality and needs in work styles. “(2) Evaluation of Work Styles,”*1 released on the sameday, summarizes the results of an analysis of workers’ evaluation of their current work styles.
*1 Metropolitan Areas Office Worker Survey 2023 (2) Evaluation of Work Styles, released on December 13, 2023
https://www.xymax.co.jp/english/research/images/pdf/20231213_2.pdf

Main Findings
The office location with the highest percentage of “teleworkers,” i.e., those who teleworked for any
length of time at the time of the survey, was Greater Tokyo at 51.4% (Figure 1-1). However,compared to previous surveys, the percentage is declining after peaking in 2021 (Figure 1-2).

Workers who replied that their frequency of coming to the office had increased from during thepandemic to the present accounted for more than 20% in all regions. In each of these regions, thepercentage of “Increased” exceeded that of “Decreased” in terms of the frequency of coming to theoffice (Figure 2).

A comparison of the current use and the need for work style initiatives indicates a large gap between
current use and the need in “work-from-home allowance” and relatively advanced initiatives thatare not currently highly used, such as “side job allowed by employer,” “workation allowed byemployer” and “live and work at two locations; move to and work from suburb or countryside,” inall regions (Figure 3).

A comparison of the current use and the need for layouts in the respondents’ regular office showsa large gap between current use and the need in “canteen, café space,” “space for refreshing” and“space for concentrating,” irrespective of the region, indicating that availability has not kept pacewith workers’ needs (Figure 4).

Metropolitan Areas Office Worker Survey 2023 (1) Work Style Reality and Needs <Summary Report>
The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy or completeness. This report may not be
reproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real Estate Institute.
Copyright © 2024 Xymax Real Estate Institute Corporation. All rights reserved.

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RESEARCH REPORT｜Xymax Real Estate Institute<Survey Overview>
Survey period:

October 2023

Target respondents:(1) Screening: Men and women between the ages of 20 and 69 whose occupation iscompany manager/executive or company employee and who live in the areas
covered by the survey.
(2) Main survey: Those who answered in the screening that their occupation waseither an officer or staff of a company or organization whose job category wasmanagerial, specialized/technical, clerical or sales and whose regular office waslocated in Greater Tokyo (Tokyo, Kanagawa, Saitama and Chiba prefectures), Osaka
City, Nagoya City or Fukuoka City, whose residence was in Greater Tokyo (Tokyo,Kanagawa, Saitama and Chiba prefectures), or Gifu, Aichi, Mie, Shiga, Kyoto, Osaka,Hyogo, Nara, Wakayama, Fukuoka or Saga prefectures and whose current principal
workplace was the office or home.

Number of valid answers: 4,120
Allocated according to the location of the respondent’s regular office.
(Greater Tokyo: 2,060; Osaka City: 1,030; Nagoya City: 515; Fukuoka City: 515)
Geographical coverage:

Greater Tokyo (Tokyo, Kanagawa, Saitama and Chiba prefectures) and Gifu, Aichi, Mie,Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Fukuoka and Saga prefectures

Survey method:

Online<Related survey>
・Greater Tokyo Office Worker Survey 2022, released on November 30, 2022
https://www.xymax.co.jp/english/research/images/pdf/20221130.pdf

Metropolitan Areas Office Worker Survey 2023 (1) Work Style Reality and Needs <Summary Report>
The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy or completeness. This report may not be
reproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real Estate Institute.
Copyright © 2024 Xymax Real Estate Institute Corporation. All rights reserved.

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RESEARCH REPORT｜Xymax Real Estate Institutetopic 1
In terms of the percentage of “teleworkers,” i.e., those who teleworked for any lengthof time at the time of the survey, Greater Tokyo had the highest percentage at 51.4%,
more than half of the respondents (Figure 1-1). Teleworkers also account for about
40% in regional cities. Compared to previous surveys on the telework situation in
Greater Tokyo, the percentage of teleworkers has been declining since peaking in
2021 (Figure 1-2).
Figure 1-1: Percentage of Teleworkers – By Office Location

Figure 1-2: Coming to the Office or Teleworking (Greater Tokyo, Comparison over Time)

Metropolitan Areas Office Worker Survey 2023 (1) Work Style Reality and Needs <Summary Report>
The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy or completeness. This report may not bereproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real Estate Institute.
Copyright © 2024 Xymax Real Estate Institute Corporation. All rights reserved.

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RESEARCH REPORT｜Xymax Real Estate Institutetopic 2Workers who replied that their frequency of coming to the office had increased fromduring the pandemic to the present accounted for more than 20% in all regions. In
each of these regions, the percentage of “Increased” exceeded that of “Decreased” interms of the frequency of coming to the office (Figure 2).
Figure 2: Changes in Frequency of Coming to the Office – By Office Location

Metropolitan Areas Office Worker Survey 2023 (1) Work Style Reality and Needs <Summary Report>
The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy or completeness. This report may not be
reproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real Estate Institute.
Copyright © 2024 Xymax Real Estate Institute Corporation. All rights reserved.

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RESEARCH REPORT｜Xymax Real Estate Institutetopic 3
A comparison of the current use and the need for work style initiatives indicates alarge gap between current use and the need in “work-from-home allowance” andrelatively advanced initiatives that are not currently highly used, such as “side job
allowed by employer,” “workation allowed by employer” and “live and work at two
locations; move to and work from suburb or countryside,” in all regions (Figure 3).
Figure 3: <Greater Tokyo> Work Style Initiatives (Currently Used and Need)

Metropolitan Areas Office Worker Survey 2023 (1) Work Style Reality and Needs <Summary Report>
The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy or completeness. This report may not be
reproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real Estate Institute.
Copyright © 2024 Xymax Real Estate Institute Corporation. All rights reserved.

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RESEARCH REPORT｜Xymax Real Estate Institutetopic 4
A comparison of the current use and the need for layouts in the respondents’ regular
office shows a large gap in “canteen, café space,” “space for refreshing” and “space forconcentrating,” irrespective of the region, indicating that availability has not kept
pace with workers’ needs (Figure 4).
Figure 4: <Greater Tokyo> Office Layouts (Currently Used and Need)

The percentage mix in the charts contained in this report is rounded to the first decimal place and, therefore, may not add up to 100%.
Note: The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy orcompleteness.
This report may not be reproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real EstateInstitute.

For further inquiries, please contact below:Xymax Real Estate Institutehttps://soken.xymax.co.jp | E-MAIL: info-rei@xymax.co.jp

Metropolitan Areas Office Worker Survey 2023 (1) Work Style Reality and Needs <Summary Report>
The contents of this report are as of the time of writing. Xymax Real Estate Institute does not guarantee their accuracy or completeness. This report may not be
reproduced, cited, transmitted, distributed, or reprinted without prior permission of Xymax Real Estate Institute.
Copyright © 2024 Xymax Real Estate Institute Corporation. All rights reserved.

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