FINNAIR Corporate Programme – Terms and conditions

GENERAL
These terms and conditions (“Terms”) shall apply to the Finnair Corporate Programme (hereinafter “Programme”).
Apart from these terms and conditions, no other rules are applicable. The Programme is designed for the managementof companies’ flights. All companies registered in Finland that regularly purchase international flights and have notentered into a separate agreement with Finnair Plc (hereinafter “Finnair”) are eligible for membership. However,membership is not open to companies that sell flights. Membership is company-specific, and the companies belonging
to the same group of companies or to other consortiums, shall each enroll in the Programme separately. Each company
is entitled to register in the Programme with only one customer number.
The company shall for the membership appoint one of its employees as a contact person (hereinafter “Contact Person”).
The Contact Person shall affirm in the registration form that he or she is entitled to enter into an agreement on behalfof the company. The Contact Person shall make sure that the company information provided to Finnair is correct. Allcommunication regarding the Programme between the company and Finnair shall be carried out through the Contact
Person. The company may change the Contact Person by updating the new contact person details either by logging
in at the company specific Finnair website www.finnair.com/businesstravel or by sending an e-mail stating the nameand contact information of the new Contact Person to the following address: corporate.programme@finnair.com.

MEMBERSHIP, ENTERING INTO AN AGREEMENT AND RESPONSIBILITIES OF THE COMPANY
MEMBERSHIP
There are no charges for membership. The company may enroll in the Programme by completing a registration form.
The registration form may be completed only on the Internet at www.finnair.com/businesstravel. The company shall in
the registration form undertake to comply with the terms and conditions of the Programme described herein and toaffirm that the information provided to Finnair is correct. Finnair will not send to the company any copies of theregistration form completed by the company or of the Terms.
Finnair reserves the right to decide, at its own discretion, whether it will enter into an agreement with a company thatfulfils the criteria described in section ”General”.

ENTERING INTO AN AGREEMENT AND PERIOD OF THE AGREEMENT
An agreement between Finnair and a company for the enrolment in the Programme will become effective after (i) thecompany has completed the registration form (see section “Membership”) and sent the form via the Internet to Finnairand after (ii) Finnair has accepted the company’s enrolment and registered the company’s membership. Finnair will
inform the company of the receipt of the registration form. Finnair will inform the Contact person of the company’s
customer code, first user’s username and password for the Internet services by e-mail.
The agreement is valid for time being and does not need to be renewed during the membership. The company’scustomer code, username and password remain the same throughout the entire membership if Finnair does not inform
otherwise either by e-mail or in writing.
If it appears at a later stage that a company was accepted into the Programme although the criteria described in theseTerms had not been fulfilled with respect to the company, Finnair shall, in accordance with the provisions ofsection ”Termination of the Programme, changes to the Programme and termination of membership”, be entitled toterminate the agreement between Finnair and the company forthwith. The respective company shall not in this caseanymore be entitled to the Corporate Fare (as defined below) provided by the Programme.

RESPONSIBILITIES OF THE COMPANY
If the information regarding the company is not correct, or if there have been subsequent changes in the information,
the company shall inform Finnair of the matter either by logging in on the Finnair Corporate homepage and updating
the company specific info or by sending e-mail to the following address: corporate.programme@finnair.com.

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In addition, the company shall keep itself informed of any changes made to the Terms and the Programme. Finnair will
inform the member companies on the Internet about the changes.

RIGHTS OF THE COMPANY
RIGHT FOR THE DISCOUNTED CORPORATE FARE
When entering into the Programme, the company has the possibility to take into use a special, upfront discounted fare
(hereinafter “Corporate Fare”).

DISCOUNTED CORPORATE FARE ON INTERNATIONAL FLIGHTS
The discount is given from Finnair’s international scheduled flights; the ticket must show Finnair’s airline code AY as
the operating carrier of the flight. The discount is also given from flights operated by AJB (Atlantic Joint Business)
partner carriers (AA, BA, IB) when the 4-digit flight number shows Finnair’s airline code AY as marketing carrier. The
discount is also given from flights operated by Finnair’s other code-share partner airlines’ flights, with certain exceptions.
The discount is not given from flights operated by SJB (Siberian Joint Business) partner carriers (AY, BA, IB, JL).
No discount is given from Finnair’s leisure flights. A Corporate Fare discounted return flight must always start and end
in the same country.
The information on routes and booking classes eligible for the Corporate Fare can be found on Finnair’s website atwww.fnnair.com/businesstravel.

FOLLOW-UP OF TOTAL TRAVELThe company may follow the amount of revenue determining the total travel on the Internet atwww.finnair.com/businesstravel after logging in, in the manner defined by Finnair on the Finnair Corporate Programme
website. The company shall ensure that its user identification code and password are not disclosed to any external
party. The monthly amounts for revenue determining the total travel shall be available for inspection after the flights
have been registered under the company’s customer number. The information concerning the revenue determining
the total travel for a certain month shall be registered after approximately 30 days as from the end of the respectivemonth. The reports will be based on respective flight dates.
Finnair reserves the right to remove from the customer number any flights that have been incorrectly registered under
the customer number.
If the company feels that there is an error in the monthly amounts for the revenue determining the total travel registeredunder the customer number, the company shall inform Finnair of the defect by e-mail tocorporate.programme@finnair.com within three (3) months as from the end of the respective month. If the company
has not presented any claims within the above-described period, the company is considered to have accepted theregistered revenue determining the total travel regarding the respective month. If Finnair and the company disagree
on the amount of revenue determining the total travel, the company shall provide Finnair with the original booking
references and ticket numbers as proof of the flights.
Total travel registered under the company’s customer number may not be transferred to or combined with the customer
number of another company.
The company may participate in only one program at a time; revenue determining the total travel may not be transferredfrom the company’s customer number to another program.

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BOOKING FLIGHTS AND PURCHASING OF TICKETS
The previously defined Corporate Fare is available through Finnair’s Corporate Programme Internet service atwww.finnair.com/businesstravel and in the travel agency the customer has defined when entering into the Programme.
When booking and purchasing tickets online at www.finnair.com/businesstravel the customer must log in by using ausername and a password. The company is responsible for storing the user ID and password appropriately. Thecompany shall ensure that its user identification code and password are not disclosed to any external party.
Finnair is not responsible for any damage or other losses arising to the company or a third party from the misuse of
the user ID or password.
All Finnair’s published fare types as well as other separately defined fare types are available for purchase via theProgramme’s Internet booking service. All the fare rules are available at www.finnair.com while making a booking andpurchasing a ticket. Conditions are available at www.finnair.com.

TERMINATION OF THE PROGRAMME, CHANGES TO THE PROGRAMME AND TERMINATION OF
MEMBERSHIPTERMINATION OF THE PROGRAMME
Finnair may at any time discontinue the Programme or replace the Program with another program by informing themember companies of the matter by e-mail, on the Internet or in writing at least ninety (90) days before the terminationof the Program or before the replacement of the Program with another program.
If the Program is discontinued, the previously mentioned Corporate Fare is available through www.finnair.com and in
the customer’s travel agency to a date specified by Finnair, however the fare will be available at least for thirty (30)days after the announcement of discontinuing of the Program. If the Program is replaced with another program, thepreviously mentioned Corporate Fare is available through www.finnair.com and in the customer’s travel agency to adate specified by Finnair, however the fare will be available at least for thirty (30) days after the announcement ofreplacing of the Program.
If the Program is replaced with another program, Finnair shall not be liable to pay any damages to the member
companies regarding losses possibly incurred by the member companies as a result of the transfer.

TERMINATION OF THE AGREEMENT
Finnair shall be entitled to terminate the agreement as regards the membership of a certain company at any time byproviding a notice by e-mail or in writing to the respective member company at least ninety (90) days prior to thetermination date.
Finnair shall be entitled to terminate the agreement as regards the membership of a certain company at any time withimmediate effect if no eligible flights are registered under company’s customer number for 12 consecutive months.
Finnair shall notify respective member company of the termination thereof in writing.
The company shall be entitled to terminate the agreement as regards its membership at any time without any notice
period by informing Finnair of the termination by e-mail to the following address: corporate.programme@finnair.com.

CANCELLATION OF THE AGREEMENT
Finnair shall be entitled to terminate the agreement as regards the membership of a certain company at any time withimmediate effect for a reason attributable to the respective company. Finnair shall in this case be entitled to keep therevenue registered under the company’s customer number without prior notice and without obligation to pay any
refunds or damages to the company. Finnair will inform the company either by e-mail or in writing of the termination ofFINNAIR – ALL RIGHTS RESERVEDFINNAIR Corporate Programme – Terms and conditions

the agreement and the reason for the termination. For example, a breach of any of these Terms or the forwarding ofincorrect information to Finnair shall qualify as a reason attributable to the company.

CHANGES TO THE PROGRAMME
Finnair shall be entitled at any time, at its discretion, to make changes to the Programme, these Terms and thediscounts to be granted to the member companies (including changes to the determination of the accumulated revenue
as well as changes to procedures, (and) ways and means of the discount).
Changes will become effective immediately without prior notice unless Finnair advises otherwise. Finnair will informthe member companies of the changes on the Internet. Member companies accept the changes by continuing toregister flights for the Programme. If a member company does not accept the changes, the company shall be entitled
to terminate its membership in accordance with section ”Termination of the agreement by a member company”. Finnair
shall not be liable for any losses caused by the changes (including losses of benefits and decreases in benefits), andFinnair shall not be obliged to compensate for these losses in any way or pay any damages as regards these losses.

OTHER CONDITIONSINFORMATION CONCERNING THE PROGRAMME ON THE INTERNET PAGES
Finnair shall be entitled at any time to make changes to the information regarding the Programme on the Internet pagesof Finnair.

LIMITATION OF LIABILITY
Finnair shall not be liable for any inaccuracies or defects on its Internet pages as regards the Programme.
The service described in these Terms shall be offered as described in these Terms and on the Internet pages. Finnair
shall not give any warranty as regards the service or the information concerning the Programme.
Finnair will not be liable for any direct, indirect or consequential damage or loss incurred by the member company withrespect to its membership, unless Finnair has caused the damage or loss by willful conduct or gross negligence.
Damages or losses incurred with respect to the membership include, inter alia, (i) damages incurred as a result of theuse of the service and damages relating to the use of the service, (ii) damages incurred as a result of the use of theInternet pages of Finnair and damages relating to the use of the Internet pages of Finnair, and (iii) damages incurred
as a result of the interruptions, delays or other malfunctions in the use of the Internet pages of Finnair.

RESPONSIBILITY OF MEMBER COMPANIES
If a claim is made against Finnair based on the membership of a member company or on the use of the service provided
by the Programme by the member company, the respective member company shall pay to Finnair all damages andexpenses incurred by Finnair as a result of the claim.

APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The laws of Finland shall govern the Program, and any disputes will be resolved in the Vantaa District Court.

FINNAIR – ALL RIGHTS RESERVED