HOTEL JALCITY NAHATERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS■TERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS
Scope of Application
Article 1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to beaccommodated shall be subject to these Terms and Conditions (hereinafter referred to as “T&C”). Any particulars notprovided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In case the Hotel has entered into a special contract with the Guests insofar as such special contract does not violate laws
and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shalltake precedence over the provisions of these T&C.
Application for Accommodation Contracts
Article 2. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of thefollowing particulars:(1) Name of the Guest(s);(2) Date of accommodation and estimated time of arrival;(3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No. 1);(4) Other particulars deemed necessary by the Hotel.
2. In case the Guest requests, during his/her stay, extension of the accommodation beyond the date in Item (2) of thepreceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request
is made.
Conclusion of Accommodation Contracts, etc.
Article 3. Guests are required to agree to these T&C as well as the respective Usage Terms when seeking accommodation at the
Hotel.
2. In case a Guest is a minor (under 18 years of age), and the Hotel deems it necessary, the Guest must submit a letter ofconsent with the approval from the guardian or other legal representative when seeking accommodation at the Hotel;
3. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application
as stipulated in the preceding Article. However, the same Article shall not be applied when it has been proved that the
Hotel has not accepted the application;
4. When a Contract for Accommodation has been concluded in accordance with the provision of the preceding Paragraph,
the Guest is required to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation
Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified
by the Hotel;
5. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guests, then secondly for thecancellation charges under Article 6 and thirdly for the reparations under Article 19 as applicable, and the remainder, ifany, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 13;
6. When the Guest has failed to pay the deposit by the date stipulated in Paragraph 4 of Article 3, the Hotel shall consider
the Accommodation Contract as invalid. However, the same paragraph shall be applied only in case the Guest is thus
informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4. Notwithstanding the provisions of Paragraph 4 of the preceding Article, the Hotel may enter into a special contract notrequiring the accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2.

In case the Hotel has not required the payment of the deposit as stipulated in Paragraph 4 of the preceding Article and/or
has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has
been accepted, it shall be considered that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Refusal of Accommodation Contracts
Article 5. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following reasons:(1) When the application for accommodation does not conform with the provisions of these T&C;
(2) When the Hotel fully booked and no rooms are available;

(3) When the person seeking accommodation is a patient or a person with symptoms, etc. (as defined in Article 4-2,
Paragraph 1, Item 2 of the Hotel Business Act, hereinafter the same definition) of a specific infectious disease(hereinafter referred to as “Specific Infectious Disease”) as defined in Article 2, Paragraph 6 of the Hotel Business Act(Act No.138, 1948 including subsequent revisions);(4) When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or any
other unavoidable causes;(5) When the Guest seeking accommodation is deemed liable to conduct him/herself in a manner that will contravene thelaws or act against the public order or good morals in regard to his/her accommodation;(6) When there is a recognized risk of Customer Harassment Behavior (as defined in the Attached Table 2) caused by the
person seeking accommodation;(7) When the Guest seeking accommodation acts violently, makes threats, intimidates, makes violent demands, or makes
any other coercive or unreasonable demand or action;(8) When the Guest seeking accommodation acts disruptively or dangerously, causing distress to other Guests, or behavesin any other way which may cause trouble for the facility or other Guests;(9) When the person who intends to lodge is recognized to fall under A-C below;
A. An Organized Crime Group as defined in the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77
of 1991) Article 2, Item 2, an Organized Crime Group Member as defined in Article 2 Item 6 of the said act, a quasimember of an Organized Crime Group, an individual associated with an Organized Crime Group, and/or any other antisocial forces;
B. A corporation or an organization engaged in business activities which are controlled by an Organized Crime Group or an
Organized Crime Group Member;
C. A corporation in which any officers are Organized Crime Group Members;(10) When it is recognized that the lodging Guest is heavily drunken or in a similar state and threatens to cause a serious
nuisance to other Guests, etc.;(Naha City ordinance to enforce the Hotel Business Act, Article 4)(11) When the Guest otherwise fails to abide by the Usage Terms established by the Hotel.
Right to Cancel Accommodation Contracts by the Guest
Article 6. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. In case the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest isliable (except when the Hotel has requested the payment of the deposit during the specified period as prescribed in
Paragraph 4 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges aslisted in the Attached Table No. 3. However, in case a special contract as prescribed in Paragraph 1 of Article 4 has beenconcluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation
charges in case of cancellation by the Guest.
3. In case the Guest does not appear by 9:00 p.m. on the accommodation date (or 2 hours after the expected time of arrival
if the Hotel is notified of such) without advance notice, the Hotel may regard the Accommodation Contract as being
cancelled by the Guest.
Right to Cancel Accommodation Contracts by the Hotel
Article 7. The Hotel may cancel the Accommodation Contract under any of the following cases. Furthermore, the Hotel assumes
no responsibility for damages incurred from a cancellation of the Accommodation Contract conducted in accordance withthis Article;(1) When the guest is a patient, etc. with a Specific Infectious Disease.
(2) When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or otherunavoidable causes;(3) When it is recognized that the lodging guest threatens to engage in or has engaged in acts against the provisions oflaws and regulations, public order or social customs during his/her stay;(4) When a Guest is deemed to pose a risk of Customer Harassment Behavior (Attached Table No. 2) during his/her stay;(5) When the Guest acts violently, makes threats, intimidates, makes violent demands, or makes any other coercive or
unreasonable demand or action;(6) When the Guest acts disruptively or dangerously, causing distress to other Guests, or behaves in any other way whichmay cause trouble for the facility or other Guests;(7) When the guest is deemed to fall under A-C below;
A. An Organized Crime Group, an Organized Crime Group Member, a quasi-member of an Organized Crime Group, anindividual associated with an Organized Crime Group, and/or any other anti-social forces;
B. A corporation or an organization engaged in business activities which are controlled by an Organized Crime Group oran Organized Crime Group Member;
C. A corporation in which any officers are Organized Crime Group Members;(8) When it is recognized that the lodging Guest is heavily drunken or in a similar state and threatens to cause a serious
nuisance to other Guests, etc.;(Naha City ordinance to enforce the Hotel Business Act, Article 4)(9) When it is discovered that a minor guest (under 18 years of age), falsely claimed to have obtained the consent from theguardian or other legal representative, or falsely claimed to be of legal age;(10) When the Guest otherwise fails to abide by the Usage Terms established by the Hotel.
2. In case the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shallnot be entitled to charge the Guest for any services which he/she did not receive during the contractual period.
Registration
Article 8. The guest shall register the following particulars with the Front Desk clerk of the Hotel on the day of accommodation;(1) Name, address, and contact information of the Guest(s);(2) In case of a non-Japanese Guest without a domestic address in Japan, his/her nationality and passport number;(3) Date and estimated time of departure;(4) Other particulars deemed necessary by the Hotel.
2. In case the Guest intends to pay his/her Accommodation Charges prescribed in Article 13 by any means other thanJapanese currency, such as traveler’s checks, vouchers, credit cards or electronic money, etc., the Guest must present thesaid credential in advance at the time of Registration prescribed in the preceding Paragraph, and confirm whether or not
the form of payment can be accepted for payment by the Hotel.
Accommodation capacity
Article 9. The maximum occupancy limit for Guestrooms is 4 persons. If an adult Guest intends to sleep or occupy a bed together
with a child Guest, such a case is limited to one child per bed and the child must be under 6 years of age.
Occupancy Hours of Guestrooms
Article 10. The Guest is entitled to occupy the contracted guestroom of the Hotel from 3:00 p.m. to 11:00 a.m. to the next day.
However, in the case the guestroom is contracted continuously, the Guest may occupy it all day long, except for thedays of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the Preceding Paragraph, permit the Guest to occupy theroom beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:(The charges will be the same, irrespective of guestroom type.)(1) Up to one hour

：Additional charge of 2,500 yen(2) Up to two hours ：Additional charge of 5,000 yen(3) Up to three hours：Additional charge of 7,500 yen(4) Up to four hours ：Additional charge of 10,000 yen(5) Check-out after 3:00 p.m incurs an additional charge of one night's stay.
Observance of Usage Terms
Article 11. The Guest shall observe the Usage Terms established by the Hotel, which are posted within the premises of the Hotel.
Business Hours
Article 12. The business hours of the Front Desk, etc. of the Hotel are as follows, and those of other facilities, etc. shall be specified
in detail by brochures as provided, the Hotel’s official website, notices posted in various places, service directories inguestrooms and in other ways deemed suitable by the Hotel:（1） Service hours of Front Desk, Cashier's desk etc.:
a. Closing time: None;b. Front Desk: 24-hour service;c. Cashier’s Desk: 24-hour service;(2) Restaurant operations:a. Breakfast: 07:00–10:00

Restaurant Bon Appetit

Last order: 09:40

b. Lunch: 11:30–14:30

Restaurant Bon Appetit

Last order: 14:00

c. Dinner: 18:00–22:00

Restaurant Bon Appetit

Last order: 21:00

2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causeson the part of the Hotel. In such a case, the Guest shall be informed by appropriate means.
Payment of Accommodation Charges
Article 13. The breakdown of the Accommodation charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
2. Accommodation Charges etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by anymeans other than Japanese currency such as traveler’s checks, vouchers, credit cards, or electronic money, recognizedby the Hotel at the Front Desk at the time of the arrival of the Guest or upon request by the Hotel.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided
for the Guest by the Hotel and which are at his/her disposal.
Liabilities of the Hotel
Article 14. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment
or the non-fulfillment of the Accommodation Contract and/or related agreement. However, the same shall not apply incases when such damage has been caused due to reasons for which the Hotel is not liable.
2. The Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other incidents/accidents.
Handling when unable to provide Contracted Rooms
Article 15. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere
for the Guest insofar as practicable with the consent of the Guest.
2.

When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding
Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and thecompensation fee shall be applied to the reparations.
However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shallnot compensate the Guest.

Handling of Deposited Articles
Article 16. In case the articles, cash and/or valuables deposited by the Guest at the Front Desk have been lost or damaged, theHotel shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, inthe case of cash and valuables, the Hotel shall do so only when the Guest has clearly reported the kind and value ofsuch cash and valuables at the Hotel’s request. Otherwise, the Hotel shall compensate for the damage up to the
maximum amount of 150,000 yen.
2.

In case a Guest has brought articles, cash and/or valuables into the Hotel, but has not deposited them at the Front
Desk, the Hotel shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on thepart of the Hotel, except when the Guest has not clearly reported to the Hotel beforehand the kind and value of suchitems lost or damaged, in which case the Hotel shall compensate for the loss or damage up to the maximum amountof 150,000 yen unless the Hotel is intentionally or negligently responsible for such loss or damage.

Custody of Baggage and/or Belongings of the Guest
Article 17. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep it only
in case such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front
Desk at the time of his/her check-in.
2. In case the baggage or belongings of the Guest are found left behind after his/her check-out, and the ownership of thearticle is identified, the Hotel shall inform the owner of the article left, and ask for further instructions.
In case no instruction is given to the Hotel by the owner or when the ownership cannot be identified, the Hotel shallkeep the article for 7 days including the day it is found, and after this period the Hotel shall turn the article over to thenearest police station.
3. The Hotel's liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two
paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of
Paragraph 1, and with the provisions of Paragraph 2 of the same Article 16 in the case of Paragraph 2.
Liability in Regard to Parking
Article 18. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within thepremises of the Hotel, as the Hotel solely offers the space for parking, whether the key to the vehicle has been deposited
with the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or
negligence on the part of the Hotel in regard to the management of the parking lot.
Liability of the Guest
Article 19. The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.
Amendment of Terms and Conditions and Usage Terms
Article 20.

The Hotel may amend these Terms and Conditions and Usage Terms (hereinafter referred to T&C, etc.) at its discretionin the following cases, and Guests shall be deemed to have accepted these changes without objection:(1) When the changes are in the general interest of Guests;(2) When the changes in T&C, etc. do not contradict the purpose of the contract and are reasonable in light of thenecessity for change, the appropriateness of the content after the change, and other relevant circumstances.

2. When the Hotel changes the T&C, etc. based on the previous Paragraph, the Hotel will announce the fact that the T&C,
etc. shall be amended, the contents of such changes, and their effective date on the Hotel’s official website at least one
month prior to the effective date.
3. When a Guest uses the Hotel's services after the effective date of the amended T&C, etc. the Guest is regarded to haveagreed to the changes in the T&C, etc.
Disclaimer
Article 21. Guests may utilize the Hotel's internet connection service on their own responsibility. The Hotel is not liable whatsoever
for any damages caused as the result of any interruption that may occur due to system malfunction or any other reason
during the use of the internet services. Furthermore, in case usage of the internet services by a Guest is judged
inappropriate by the Hotel and has resulted in damage to the Hotel or other third parties, the Guest shall be liable forcompensation of such damages.
Governing Language and Law
Article 22. These Provisions are written both in Japanese and in English. In the event of any inconsistency or difference between
the two versions of these Provisions, the Japanese version shall prevail in all respects.
2.

Any dispute arising from/or in relation to these Provisions shall be referred to the Japanese court having jurisdiction
over the location of the Hotel and resolved in accordance with applicable Japanese laws.

(1) Basic Accommodation Charges

ChargesAccommodation

Contents(Room Charge)(2) Service Charge ((1)×10%)

ChargesExtra(3) Meals and Drinks(4) Service Charge ((3)×10%)(5) Other expenses.

Consumption Tax

Taxes

Total amount to be paid by the Guest

Attached Table No. 1: Breakdown of the Accommodation charges, etc.
(Related to Article 2, Paragraph 1 and Article 13, Paragraph 1)

Remarks on Table No.1
1. Other expenses under (5) include telephone and laundry charges, extra bed etc.

Attached Table No. 2 Customer Harassment Behavior (Related to Article 5, Paragraph 6 and Article 7, Paragraph 4)
Repeated requests by a guest to the Hotel that include difficult demands for a reduction in accommodation fees or other mattersthat are not easily achievable (except when seeking the removal of barriers based on the Act on Promotion of Elimination ofDiscrimination against People with Disabilities, Article 2, Paragraph 2), or requests involving rude or violent language or behavior
and other acts that impose a mental/physical burden on the Hotel employees (except for deeds caused by the operator’s unfair
and/or discriminatory treatment as defined in Act 8 Paragraph 1 of the Act on Promotion of Elimination of Discrimination against
People with Disabilities, or with similar valid reasons) and require more than the usual service efforts (such as those listed below)of the Hotel, shall be deemed to be Customer Harassment Behavior:
・ Physical attack (assault, injury, etc.) or mental attack (threats, abusive language, slander, etc.);・ Demand for the Hotel employee to get down on his/her hands and knees, and bow down to the ground;・ Restrictive acts exceeding a certain length of time, such as sit-in or confinement (including unreasonably long phone calls);
・ Accusing employees in a loud voice, or using abusive language, etc.;
・ Refusal to pay cancellation fees based on unreasonable reasons, excessive demands for refunds, for replacement ofmerchandise and/or for monetary compensation, etc. (including inappropriate requests for excessive services beyond thereasonable range compared to other guests, and repeated unreasonable demands for discounts on accommodation fees);
・ Behavior demanding the Hotel to take responsibility, including repetitive questioning and/or demands for apologies, and/or
claims, etc. using methods lacking social relevance;
・ Excessive demands or complaints about matters that cannot be accommodated due to operational rules or systems;
・ Threats of disclosure on social media or to the mass media (including the public release of employees’ names);
・ Any behavior that constitutes stalking of an employee.

Attached Table No. 3: Cancellation Policy and Charges (Related to Article 6, Paragraph 2)＜Number of rooms applied for in the contract＞
Group

Individual

1 to 4 rooms

5 to 19 rooms

20 rooms or more

No show

100%

100%

100%

Accommodation Day

100%

100%

100%

1 Day Prior to Accommodation Day

80%

80%

80%

3 days Prior to Accommodation Day

50%

50%

80%

7 days Prior to Accommodation Day

20%

50%

50%

14 days Prior to Accommodation Day

-

30%

50%

20 days Prior to Accommodation Day

-

20%

30%

30 days Prior to Accommodation Day

-

10%

20%

60 days Prior to Accommodation Day

-

10%

20%

＜Day of receiving notification of cancellation＞

Remarks on Table No.3
1. The percentages signify the rate of cancellation charge of the Basic Accommodation Charges (room charges).
2. When the number of days contracted is shortened, the cancellation charge for the first day of the cancelled period shall be
paid by the Guest regardless of the number of days shortened.
3. When part of a group booking for 10 rooms or more is cancelled, the cancellation charges shall not be charged for the numberof rooms equivalent to 10% of the number of rooms booked as of 14 days prior to the occupancy. When the cancellation is
accepted less than 14 days prior to the occupancy, the date of acceptance shall apply, and any fractions shall be rounded up
to the nearest whole number.
4. However, in case a specific penalty agreement in case of breach of contract was closed separately, such an agreement shalltake precedence over the amount defined in this table.
Last revision: April 1, 2024

HOUSE RULES AND REGULATIONS

Hotels are public service institutions and their doors are open to all guests at all times. As such, the management asks everyone to read and observe
these rules and regulations to maintain the dignity of the hotel and the security of our Guests. The following regulations are based on Article 11 of theTerms and Conditions for Accommodation Contracts. A Guest who does not comply with this House Rules and Regulations may not be permitted touse the Hotel facilities and/or stay pursuant to Article 7 of said Terms and Conditions for Accommodation Contracts.

1.

Our hotel is all non-smoking (including vape). Kindly do not smoke inside the building except the designated smoking areas on the 1st floor. If
smoking is confirmed when making-up room or after check-out, we may claim the additional charge for cleaning.

2.

Use of a heating apparatus, and cooking appliances in hotel rooms is prohibited.

3.

Please do not engage in any activity that may cause a fire. Also, do not bring gun power, flammable oils or other explosives or flammables into
the Hotel, Bringing any of the following into the premises of the Hotel is not permitted：
A)

Objects emitting a foul odor.

B)

Anything of an unusually large size or quantity.

C)

Unregistered firearms or swords.

D)

Pets and other animals in general. The exception of above regulation, guests may accompany service dogs, hearing dogs and medical
assistant dogs stipulated in the Law Concerning Assistant Dogs for the Physically Impaired. However, in the case that those animals canbe deemed to cause striking damage to the Hotel facilities and other Guests, the Hotel may not permit to accompany with them.

4.

Please make sure that your door is locked when leaving your room. Using the door latch is advisable while you are in the room and sleeping.
Please look through the peephole or open the door only slightly without removing the door latch before opening the door for visitors.

5.

Please refrain from inviting outside visitors to your guest room. The lobby is available for all guests and visitors.

6.

Please deposit your cash and valuables to the safety deposit in your room. Also, the safe deposit boxes are available free of charge at the front
desk. The Hotel will not be liable for the loss，theft or damage of valuables incurred by the Guest if the Guest failed to take above precaution.

7.

Any item discovered to have been left behind by a Guest shall be processed in accordance with the Lost Properties Act thereafter.

8.

When signing for any service in the Hotel such as the restaurant，please present your room key/key book.

9.

The Hotel may ask to make a deposit when the Guest check-in.

10.

The Hotel cannot accept checks except traveler's checks for payment.

11.

A 50% service charge will be added to each outgoing call made from your room phones（20% for an international call）

12.

Entering of those who are contrary to prevailing public morality into the premises of the Hotel is strictly prohibited.

13.

Gambling or any other acts which are contrary to good morals or which cause an annoyance to other staying Guests are strictly prohibited.

14.

Please do not move any of the hotel facilities or furnishing from their original positions.

15.

Please refrain from leaving your guest room while in night clothes or slippers.

16.

The distribution and display of advertisements and the sale of goods inside the Hotel are prohibited without first obtaining permission frommanagement are prohibited.

17.

Overnight stay by minors only shall be refused accommodation unless permitted by a person with parental authority.

18.

Please pay your bill at the front desk whenever requested. All bills are due upon demand. We are afraid that a 10% service charge is added toyour bill. You are cordially requested not to give a gratuity to Hotel employees.