Jun, 2024

Counseling Case
ExampleDear employees,

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HOKENDOHJIN-FRONTIER, Inc.
Human Frontier Counseling Center
4F Aoyama 1-Chome Tower, 1-3-3,
Minami-Aoyama, Minato-ku, Tokyo
107-0062, Japan
Tel: 03-6747-6250

Schedule a counseling appointment

We offer psychological counseling via in-person meeting, telephone and email. Pleasefeel free to call us at our toll-free number 0120-783-744 for an appointment. The number
can be reached by mobile phones. It is our hope that our counseling service could insome way, however small, contribute to your well-being and productivity.

０１２０－７８３－７４４
Office hours:(excluding holidays)

Monday through Friday１０：００～２０：００
Saturday

10：00～18：００

E-mail :sodan@humanfrontier.co.jp※In case you would like to know more about our counseling service before you make an initial contact,
we present a typical case example below in the hope that it’d give you a glimpse into our consultation
room. The following case is fictional based roughly on several real cases. The client’s identity isintentionally disguised.

※We will reply to you within two business days
after receiving your message.

Mr. B who is exhausted by stress coping activities

Case１©2016, 2024 HOKENDOHJIN-FRONTIER Inc.

Client:Mr. B, in his mid-30s, and works as a technical engineer at a manufacturer

Telephone Counseling: Background“I have done my best to cope with stress, but lately I am feeling tired.” About six months ago, during a busy
season, Mr. B found it difficult to get his mind off work. He bought a book on stress management and started
to practice a few of them that looked easy to follow.

At the beginning, he could manage the stress by practicing

the stress coping methods. However, he has felt lately they are not so effective as they used to be. Now hewonders why because they were so effective before. Nowadays, the stress coping activity makes him feelexhausted on the contrary. He has no idea what he should do, and he decided to call our counseling room.

（Ｃｌ：Client, Ｃｏ: Counselor）
Co’s Intervention：
While I was listening to his story on the phone, I could imagine Mr. B was tilting his head wondering. I asked himto talk about his work situation six months ago and on the stress coping methods that he chose to practice at thattime. Given that he always liked physical activities, Mr. B began jogging and walking to cope with stress.
In addition, he started a breathing technique, abdominal breathing. These stress management activities helped
him feel refreshed and overcome the busy season.

Co’s Intervention：Since Mr. B experienced actually the efficacy of stress coping activities, he also began attending yoga classesand going to the gym in his neighborhood from the fourth months of the next busy season. In retrospect, bythat time, he had started setting goals for time of his lap, and the number of steps of his walking. His story also
revealed that he added yoga classes and going to gym to his stress coping regimen because he felt jogging
and walking alone are not sufficient to alleviate his stress. Presently, he finds Yoga reasonably effective, andexercises in gym not so effective. While listening to his story, Co became a little exhausted and asked Mr. B ifjogging and walking had become a job for him. After a while, he said, “Yeh, they might have after I started setting
goals for them.” He then realized that the stress management activities had turned out to be his tasks. Also, it
seemed his stress coping regimen was overloading him, given his age and physical condition.
Co discussed and helped Mr. B sort out the menu of his stress management activities. He decided to continue
yoga and breathing exercises, which he still finds effective, and he would run and walk only when he feels liketo do. Co suggested that he enjoy the scenery, feel the breeze and scent of the air, instead of setting a goal.
Initially, he mentioned he could not help thinking about the goals while jogging and walking even though heunderstood the problem, but after about a month, he seemed to get used to the new approach. His voice became
softer when he spoke on the phone. One day he said, “I would like to try other stress coping methods...”Co thought, “This positive attitude is his strength, but he may take things too far,” and told him, “It is a goodthing to try things out. However, I am a bit concerned if you do them too much. If you want to try something new,
how about exchange it with the least effective one? If you do not find the new one effective, you can swap themagain. ” Mr. B agreed with it and said, “That's right! It is a good idea to think about not only adding but also
removing them!”
Co assumes Mr. B is managing his stress with a variety of coping methods by swapping the contents of hisstress coping regimen.

Case２Ms. C got lost in her career path

©2016, 2024 HOKENDOHJIN-FRONTIER Inc.

Client:Ms. C, in her 20s, in charge of international legal affairs at a manufacturer

Face-to-face On-Line Counseling: Background
It has been six months since Ms. C joined the company. She had wanted to apply her English skills to her work
since she was a student. In the interview at the end of the induction course for the new recruits, she expressed
her desire to the company and was assigned to the legal department. She started as an assistant to her senior
who was handling relevant matters in overseas offices. While she was assigned to a position where she could
use her English skills, she did not feel the job quite right. She lost her motivation to her work, as well as tostudying English and her hobbies. The idea of changing her job crosses her mind from time to time.

Co’s Intervention：
Given that she had lost interest in English as well as in her hobbies, Co understood that Ms. C worried deeply about
the problem. She got lost in her career path. Through her story, Co learned that she had been very dedicated andspent a lot of time in studying English since she was in a junior high school, as evidenced by the certificates andHow to Use Our Service

her scores in English proficiency test. When Co asked her what she wanted to do by using her English skills, she
was at a loss for words. When Co asked further if she ever had considered career paths such as an interpreter, atranslator, or a cabin attendant on international flights, she replied that she had considered the possibility, but she
had not found none of them right for her. She also talked about why she chose a career in a manufacturing company

Type 1 Emailcounselingand her hobbies.
Co learned
that she had engaged in activities of creative arts since she was in high school. Sheemail us the following items ❶ and ❷ and primary
explained Please
the activities;
after deciding on a theme, each member of the group created an artwork (whichever 2issues by email. You can also use our website.

dimentional or 3-dimentional) based on the theme, then they put together their artworks to make a single art piece.
Typelively
2 Facetoshe
facetalked
counselingShe was very
whenabout this topic.
Please make an appointment by either phone or email.

Type 3 Telephone counselingCo’s Intervention：

When all counselors are occupied, a counselor will contact
you later at the earliest possible convenience.

Co asked Ms. C if she could show some photos of the artworks in the following counseling session. However, Co
could not appreciate the value and appeals of the artworks. When Co confessed it, Ms. C smiled and said, “Yes,
Please provide
us withyou sure would not understand.
Only thosewhofollowing
ever haveinformation
done this can appreciate it!”for making an appointment.
Then, Co understood that Ms. C valued activities of creating something in collaboration with others. The counseling❶Name (anonymity is acceptable)❺Desired type of session

sessionwas directed
explore her
career from this perspective. Cl mentioned she attended a class on career plan❷Company
name toor registration
number□ Face to face (Tokyo/Osaka counselingdescription of the matter
when ❸Brief
she wasin high school. She rememberedofficetheorclasstalkedlocation)
about: “Will (what you want to do),” “Can (whatany agreedfor counseling□ ByMicrosoft Teams❹Desiredtime(whatof sessionyou cando),” date
and and“Mustyou have todo).”※The Ms.
type of counseling
The counseling progressed rapidly from here.
thatyoushecangotchooselost in the “Will,” although she was aware
depends onCyrealized
our contract.

TEL:her
0120-783-744
the “Can” represented
English skills. Eventually, she said, “My “Will” is to create something together withMonday ~ Friday 10:00 am to 8:00 pm
Saturday 10:00 am to 6:00 pm

others.” She mentioned further, “I am not sure what my “Must” is at this moment. Does it mean doing the tasks* Excluding holidays

in front of me? Now
I feelsodan@humanfrontier.co.jp
like I can think about my career more clearly!” In the next session, Ms. C and Co reflected
Mail:* If you have any questions, please feel free to contact us.
and sorted out what
were talked in the previous sessions, and the counseling with Ms. C was concluded.

About half a year later, Ms. C sent an email to the counseling room reporting that she had requested a transfer toanother post, and that she was working in the production management section of the factory, where she was dealing
with customers in collaborating with the members in overseas factories. She concluded the email as follows, “I havefound my challenging “Will”. The “Must” is sometimes tough, but it seems helping my “Can” improve and solidify my“Will”. Once I learned more about the company and various networks, I may be able to find fulfillment in my previous
job at the legal department. Oh, let me tell you. I continue the creative arts that you said you didn't understand(lol).”

How to Use Our Service

Type 1 Email counseling
Please email us the following items ❶ and ❷ and primaryissues by email. You can also use our website.

Type 2 Face to face counseling
Please make an appointment by either phone or email.

Type 3 Telephone counseling
When all counselors are occupied, a counselor will contact
you later at the earliest possible convenience.

Please provide us with following information
for making an appointment.
❶Name (anonymity is acceptable)❺Desired type of session❷Company name or registration number □ Face to face (Tokyo/Osaka counseling❸Brief description of the matter
office or any agreed location)
for counseling□ By Microsoft Teams❹Desired date and time of session※The type of counseling you can choose
depends on your contract.

TEL: 0120-783-744
Monday ~ Friday 10:00 am to 8:00 pm
Saturday 10:00 am to 6:00 pm* Excluding holidays

Mail: sodan@humanfrontier.co.jp* If you have any questions, please feel free to contact us.

Furthermore, we manage personal information in accordance with the “Privacy Policy” that is shown in the following URL.
URL https://www.hokendohjin.co.jp/ja/privacy.html