Apr, 2024

Counseling Case
ExampleDear employees,

Edit and Issue

HOKENDOHJIN-FRONTIER, Inc.
Human Frontier Counseling Center
4F Aoyama 1-Chome Tower, 1-3-3,
Minami-Aoyama, Minato-ku, Tokyo
107-0062, Japan
Tel: 03-6747-6250

We offer psychological counseling via in-person meeting, telephone and email. Pleasefeel free to call us at our toll-free number 0120-783-744 for an appointment. The number
can be reached by mobile phones. It is our hope that our counseling service could insome way, however small, contribute to your well-being and productivity.

Schedule a counseling appointment

０１２０－７８３－７４４
Office hours:(excluding holidays)

Monday through Friday１０：００～２０：００
Saturday

10：00～18：００

E-mail :sodan@humanfrontier.co.jp※In case you would like to know more about our counseling service before you make an initial contact,
we present a typical case example below in the hope that it’d give you a glimpse into our consultation
room. The following case is fictional based roughly on several real cases. The client’s identity isintentionally disguised.

※We will reply to you within two business days
after receiving your message.

I am frustrated with a new junior member who is rather
slow to learn his job.

Case１

©2016, 2024 HOKENDOHJIN-FRONTIER Inc.

Client: Mr. M in his 30s, an information system engineer
Background:

It has been ten years since I joined the company as an engineer. I have engaged in various projects sincethen, and I am in a leadership position now. About a year ago, a new member joined my team at last after
my numerous requests for an additional member. However, contrary to my expectation, he lacked therudimental knowledge that he was naturally assumed to have.

Therefore, I had to provide him with one-on-

one training to bring him up to speed. Even now, I have to review each of his work to ensure accuracy. Being
pressed with time, I get frustrated and take it out on him when he asks me basic questions, even though I do
not want to.
（Ｃｌ：Client, Ｃｏ: Counselor）

[Initial Phase of Face-to-face Counseling]Ｃｌ：
We hired him because he appeared to have the necessary skills and knowledge for the job. However, when I
assigned him a task, he was looking up the information in order to finish it because he had never actually
performed that kind of task, though he had heard of it.

Consequently, I had to provide him with one-on-one

training for the first three months. I myself lacked a lot of knowledge when I was a beginner, but I get frustrated
with him thinking his tasks are not that difficult. There was an incident when a program did not run properly,
he attempted to fix it on his own but ended up damaging it, and I had to rebuild it. Since I have my own projects
to complete, I have had to do more overtime works.
Co’s Intervention：
I listened to the story of Cl, who came for a counseling session struggling with irritable feelings.
I noted that Cl was trying his best to train the new member, who joined his team at long last, in order to bringhim up to a level where he can function independently. I also noted that Cl was spending his time to fix thenew member’s mistakes.
[Middle Phase of Face-to-face Counseling]Ｃｌ：
The junior member cannot do the “Hou-Ren-Sou (Report, Communication, and Consultation)”.

He keeps

notes of what he does not understand and raises me a bunch of questions all at once. Even then, there aretimes when he cannot even recollect what he intended to clarify, because he took too long to ask me thequestion. I have tried to check on him a few times a day. But sometimes I left him on his own for a while when
I was pressed with the delivery date of my own projects. I cannot help thinking, “I have my own projects and I
don’t have much time to spare.” To be honest, I don’t like myself using a harsh language toward him sounding
like I am blaming him.
Co’s Intervention：
I could see that Cl was frequently communicating with and caring about the new employee. While listening toCl’s story, I inquired him several questions, such as how the new member was reacting to Cl's guidance; how
Cl’s instructions were actually given; if there were any tasks that the member could handle on his own; andthe level of questions that he asked.
[Closing Phase of Face-to-face Counseling]Ｃｌ：He follows my instructions diligently and I admit that he is trying his best to do his job well. Although I still needto check his work to ensure it was done according to my instructions, there have been more tasks lately that
he can handle on his own. Come to think of it, I no longer need to pay close attention to him, and he asks
fewer questions of which meaning I do not understand.

Maybe he was hesitant to ask questions because I

always looked very busy. I know that I am not good at telling clearly what I want the others to do, and I show
my frustration when I was not understood well.Co’s Intervention：
I said to Cl, “It sounds like he can now perform more tasks independently than he could a year ago, and healso follows your instructions diligently. I believe his progress is largely due to your guidance and efforts.” Clappeared relieved and replied, “I may have demanded too much from him. On the other hand, I was making
a lot of efforts to help him.”
As to communicating with his junior members, I suggested that Cl could try assertive communication
techniques, such as using “I” as the subject when he speaks. For example, “I would be glad if you could...” or“I am grateful if you could...” Cl said he had not known about such communication techniques, and he would
try them. We then concluded our session.

How to Use Our Service

Type 1 Email counseling
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Type 2 Face to face counseling
Please make an appointment by either phone or email.

Type 3 Telephone counseling
When all counselors are occupied, a counselor will contact
you later at the earliest possible convenience.

Please provide us with following information
for making an appointment.
❶Name (anonymity is acceptable)❷Company name or registration number❸Brief description of the matterfor counseling❹Desired date and time of session❺Desired type of session□ Face to face (Tokyo/Osaka counselingoffice or any agreed location)□ By Microsoft Teams※The type of counseling you can choose
depends on your contract.

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