OpenSpace Improves JLL Project
Delivery Through Faster, MoreComplete Documentation
JLL Leverages OpenSpace’s Easy-to-Use Technology to Improve
Remote Collaboration with Field Teams, Saving Time and Travel Costs

Goal: Work More Efficiently and Improve
Project Documentation

Strategy: Use OpenSpace to Improve
Remote Collaboration and Project Delivery

As VP-Project Management for JLL, Salt Lake City-based

JLL used OpenSpace for a project in Kansas City, andSteve Borup had a Client request to help with a project

Borup was immediately struck by how user-friendly it

outside of Utah. Historically when managing remotewas. After a quick training call, he and his teams were up

projects, he’s relied on still pictures sent by contractors,and running.

which lack full context and are often outdated by the timethey are received.

Prior to every weekly meeting, the contractor would doa walkthrough of the site with a 360-degree camera

Managing a project remotely has challenges. For example,

strapped to his hard hat to ensure that imagery—

if concerns were raised about specialty finishes during a

automatically mapped to project plans and maderegularly scheduled weekly check-in, Borup would needto ask the contractor or architect to visit the site, takepictures of the specific issue, and then schedule a separate
follow-up meeting to review them.
Manual on-site documentation typically took around fourhours for a 40,000-square-foot space, between walking
the site, taking photographs, uploading and mapping them toproject plans. “Finding the time and having the discipline totake pictures of every area of the project was a challenge,”
he said.

“OpenSpace is a gamechanger. Having it as apremium offering for ourclients is a differentiator
for our business, andsolidifies JLL’s position
as providing the most innovative,
digital-first solutions to its clients.”
Todd Burns, President
JLL Project and Development Services

Contact sales@openspace.ai to learn more.

searchable via OpenSpace’s AI technology—was complete

best-in-class solutions to its clients,” said Todd Burns,

and up-to-date. Then, when discussing issues, conflicts

President of JLL Project and Development Services.

and RFIs, the team could quickly pull up the relevant images,
greatly increasing the efficiency and productivity ofJLL improved its workflow and communications by using

meetings.

OpenSpace, saving time and reducing travel costs in theprocess:“OpenSpace is a great source of information and allows
you to be there without being there,” Borup said, “and that•

impacts the delivery of the project.”Time savings: OpenSpace reduced the time tocapture, upload and map imagery by 90%, freeing
project managers up to focus on more strategic

Using OpenSpace, Borup also did his own 15-minute virtual
walkthrough of the site from his desktop or mobile device

tasks.
•Reduced travel costs: “In the past, the main reason

before each weekly call. From that view, he was able to spot

I’d want to go out to a site was to keep my contractor

even relatively minor issues and address them early, like anhonest, but with OpenSpace, I don’t have to,” Borup

HVAC grill that was painted the wrong color or a plug in thesaid. “My counterpart was able to cut his travel inwrong location. When he was on-site, he didn’t have tohalf, which saved our company 50% on travel costs.”

spend valuable time shooting, uploading or mapping his own•pictures.

More efficient and effective workflow: OpenSpace
helped JLL and its field team be much more efficientduring weekly meetings. By having relevant imagery

Results: More Efficient and EffectiveWorkflow; 50% Savings on Travelat their fingertips, they were able to address issues
and conflicts right away, saving thousands of dollars
in rework costs and changes.

“OpenSpace is a game-changer. Having it as a premium•

Better collaboration: Near-real-time updated

offering for our clients is a differentiator for our business,documentation allowed JLL to communicateand solidifies JLL’s position as providing the most innovative,moreeffectively

withcontractors

andinternally, saving hundreds of hours in backand-forthcommunications

andpreventing

miscommunication. “I love the ability to be an
REDUCE TRAVELCOSTS BY

50%

HUNDREDSOF HOURS SAVED

admin and add more people to view the project,”
Borup said.
•Historical Record for Entire Building Lifecycle:
OpenSpace played a role in both internal and external
communications,offeringclients

acomplete

historical record of construction to facilities

THOUSANDS TO MILLIONS

maintenance and operations teams to reference

OF DOLLARS IN REWORK AVOIDED

throughout the lifecycle of the building. “We use

10X

it to get the team excited about how the project
FASTER
DOCUMENTATION

is progressing and to show the people who will beworking there what the rooms and spaces will look
like,” Borup said.

Contact sales@openspace.ai to learn more.