Sustainability Report
2013
TOKIO MARINE GROUP

Sustainability Report 2013

index

Message from the President

P. 03

Tokio Marine Group’s CSR

P. 06

CSR Story

P. 34

Material Issue ‐Environmental‐

Responding to Climate Change and Natural Disaster Risk

Material Issue ‐Social‐

Contributing to Local Communities and Societies

P. 37
P. 83

Material Issue ‐Governance‐
Strengthening CSR Management

Relations with Stakeholders
Management Information
CSR LibraryThis Sustainability Report 2013 was produced based on information posted on the Company’s website.

P 130
P.
P. 164P 208
P.
P. 214

Sustainability Report 2013

Message from the President

Social Responsibility
Message from the President

With customer trust as the foundation of all its corporate activities, Tokio Marine Group aims to contribute to therealization of a sustainable society by utilizing its wisdom and experience accumulated over many years in theinsurance business and providing safety and security to its customers and society through its business activities.
In recent years, large-scale natural disasters have occurred around the world, including the Great East Japan
Earthquake, floods in Thailand and Hurricane Sandy in the United States. We devoted full strength of the Group to
make insurance claims payments and to expedite recovery. Through these experiences, I once again affirmed the
crucial role that the insurance business plays in helping customers rebuild their lives and business activities.
However, even in the absence of disasters, the world faces a variety of environmental, social and governance(ESG) issues such as environmental and energy problems, low birthrates and aging societies (a rising need for
medical and nursing care), poverty, traffic accidents, among others.
Tokio Marine Group will work to earn further trust from its customers and society and contribute to the resolution of
ESG issues through protecting customers by way of providing insurance and financial services, and protecting thefuture of the planet by exercising ecological activities including the iconic Mangrove Planting Project.
Initiatives for the Environment
Tokio Marine Group has been conducting research on climate change and natural disaster risk in collaboration
with The University of Tokyo since 2005 and Nagoya University since 2007; research on earthquake and tsunami
risk through an industry-academia collaboration agreement with Tohoku University formed in July 2011; andresearch on water disaster risk under future climate conditions in collaboration with Kyoto University since October
2012. Through industry-academia collaborative research with these world class research institutions, we will
enhance scientific knowledge of climate change and natural disaster risk to contribute to improving disasterprevention and reduction capabilities around the world and building a safe, secure and resilient society.

4Social Responsibility
Message from the President

Moreover, to reduce environmental burden, in addition to efforts at Group companies in Japan and overseas toconserve electricity and other types of energy and to reform various processes including the move to paperless
operations, the Group is continuing the Mangrove Planting Project. This project, which commenced in 1999, is now
in its 15th year, and 7,993 hectares of mangrove have been planted during this period. Mangroves slow the
progress of global warming by absorbing and stabilizing a large amount of CO2 and function as a embankment toprotect communities from storm surges and tsunamis. They also provide the fruits of nature such as fishery andforest resources that are indispensable to the lives of local residents and help to stabilize and improve their lives.
Tokio Marine Group aims to continue this undertaking to protect the future of the planet for 100 years.
Initiatives for Society
Tokio Marine Group provides various insurance and financial services and conducts social contribution activities sothat people can live in safety and with a sense of security. With regard to insurance initiatives, in January 2012 wecommenced sales of a lump-sum payment rider for auto insurance in case of total vehicle loss from an earthquake,
volcanic eruption or tsunami. The rider is aimed at ensuring that customers suffering damage in an earthquake
have a means of transportation, which is essential in their everyday lives. Also in January 2012, we launched One
Day Auto Insurance, which is aimed at reducing auto accidents involving uninsured drivers by encouraging young
drivers who do not own vehicles to sign up for insurance. We also promote activities that contribute to therealization of a safe and secure society including providing support for the Pink Ribbon Movement (a campaign forcommunicating the importance of the early detection of breast cancer) and holding Green Lessons and Disaster
Prevention Lessons for children in elementary schools, who will shoulder the future of the planet. In our efforts
toward rebuilding after the Great East Japan Earthquake, we will continue to provide support in various forms
including our involvement in restoration project of the coastal forests of Tohoku region promoted by a nongovernmental organization (NGO).
Initiatives for GovernanceIn 2005, Tokio Marine Group endorsed the United Nations Global Compact (UNGC) and has promoted initiatives
based on the UNGC's ten principles in the areas of human rights, labour, the environment and anti-corruption. We
also place great importance on the social role and responsibilities that the insurance industry must fulfill, and Tokio
Marine & Nichido is a signatory to the Principles for Sustainable Insurance (PSI) advocated by the United Nations
Environment Programme Finance Initiative (UNEP FI).
Insurance has been called "the people's business." Tokio Marine Group is a global insurance group with dedicated,energetic and proactive workforce and organization, which is the wellspring of its competitiveness in each country
and region and a crucial asset for contributing to the development of a sustainable society.
My mission is none other than to contribute to the creation of a safe, secure and sustainable "Good Society" bymaking Tokio Marine Group a "Good Company" that works to resolve various issues and earns the widespread
trust of its customers and society. This can only be achieved by assembling the comprehensive power of theGroup together with its employees and interacting and cooperating with our various stakeholders. I ask for thecontinued understanding and support of our stakeholders.
September 2013

5

Sustainability Report 2013

Tokio Marine Group's CSR• Tokio Marine Group's Approach to CSR• CSR Promotion Structure• CSR Material Issues of Tokio Marine Group• Stakeholder Engagement• Plans and Results of CSR Initiatives• External Evaluations and Awards• Participation in External Initiatives

Social Responsibility
Tokio Marine Group's CSR

Based on our Corporate Philosophy, we have

We introduce Tokio Marine Group's CSR Promotion

established the Tokio Marine Group CSR Charter

Structure.

as behavioral guidelines.

We introduce three CSR material issues of Tokio

We introduce our structure for stakeholder

Marine Group and the formulation process.

engagement.

We introduce fiscal 2012 results and fiscal 2013

We introduce external evaluations and awards

action plans using a reference list.

received as a corporate group that proactively
undertakes CSR.

We participate in and support various initiatives forthe realization of a sustainable society.

7Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group has provided "safety and security" to society and contributed to its development by making themost of its abundant knowledge and experience accumulated over the years in the insurance industry. Risks
surrounding individuals and companies continue to become more diversified, and we are well aware of theincreasing importance of social roles and responsibilities incumbent on insurance companies.
Tokio Marine Group is determined to raise its corporate value continuously by realizing its Corporate Philosophy
and thus contributing to the sustainable growth of society.
Based on this rationale, we have formulated the Tokio Marine Group CSR Charter as behavioral guidelines for all
employees to execute CSR. Under the "Innovation and Execution 2014" mid-term business plan (FY2012 FY2014), we aim to become "a global corporate group maintaining growth by offering quality that customers
select." We believe the implementation of CSR management will serve as the cornerstone of these efforts, and wewill proactively support initiatives to solve various social issues through our business activities.
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, international labour
standards, as well as OECD Guidelines for Multinational Enterprises. The ideas and contents of the ten principles
concerning human rights, labour, the environment and anti-corruption advocated by the United Nations Global
Compact (UNGC) coincide with Tokio Marine Group's own approach to CSR as well as its CSR Charter.
Therefore, Tokio Marine Holdings has been participating in the UNGC since 2005.
Participation in the United Nations Global Compact

8

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group Corporate Philosophy

9Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group CSR Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its
management Philosophy to achieve sustainable growth together with the development of society, in accordancewith the following principles:

We aim to provide society with products and services to meet its needs for safety and security.

We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training andeducation of our employees.
We respect the right to privacy and strive to enforce sound information management and control.

Acknowledging that the protection of the global environment is an important responsibility for all corporate entities,
we respect the harmonization with and the improvement of the global environment in all of our activities.

As a member of various communities and societies, we respect the diversity of cultures and customs and we aim
to contribute actively to the needs of the current era.

While striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspects of ourbusiness activities.

We intend to disclose information timely and appropriately and to promote dialogue with all our stakeholders toensure effective corporate management.

10Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group's Stakeholders

We continually provide customers and society with "safety and security". We will continue to promptly andappropriately provide even higher quality products, services and processes that meet the expectations of ourcustomers.

By earnestly dealing with all our stakeholders, we will work to create a virtuous cycle in which we generate evenhigher and more appropriate levels of profits and continue to provide value to shareholders.

We emphasize mutual trust with our agents and combine our strengths to meet the needs of customers while
cooperating to promote mutually sound growth and development. We also aim for healthy mutual growth anddevelopment with their related business partners.

We respect each and every employee as individuals and recognize their dignity and value, and pay carefulattention to ensure that they can fulfill their responsibilities to their families. We aim to be a professional group withvery distinctive characteristics while cooperating to ensure all colleagues maximize their performance by assistingeach other productively.

We aim for healthy mutual growth and development with our business partners.

11Social Responsibility
Tokio Marine Group's CSR

As a good corporate citizen, we strive to be recognized by local communities and societies while contributing to thecreation of a society where a diversity of people can live healthy lives and with a sense of security. We also makeefforts to protect the global environment for future generations.
Stakeholder Engagement

12Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Holdings has established a dedicated CSR Division (CSR Division, Corporate Planning Department)
to identify material CSR issues and to formulate and implement CSR strategies and support the CSR activities ofGroup companies.

Tokio Marine Group regularly convenes the CSR Key Persons Conference, which consists of Tokio Marine
Holdings and Group companies' CSR Divisions as well as the CSR Board, comprising the president of Tokio
Marine Holdings (board chairman) and presidents of major domestic Group companies. These bodies evaluatevarious types of CSR initiatives and discuss response measures for CSR issues (important issues to be shared byeach Group company) for the entire Group. Tokio Marine Holdings also convenes CSR Dialogues with external
experts, non-governmental organizations (NGOs), non-profit organizations (NPOs) and academics. The dialogues
give us opportunities to hear outside opinions about our awareness and approaches concerning the Group's CSR
issues. These opinions and other ideas are then reflected in our CSR strategy and our approach to each individual
CSR issue.
The Company's Board of Directors receives reports on the CSR activities of the entire Group while formulating theOverall Group CSR Strategy (medium-term plan and single fiscal-year plans). CSR promotion officers at eachGroup company play a leading role in promoting and handling common issues to be addressed by the entire Group
as well as in implementing CSR activities based on the characteristics of each business and local communities.

13

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group CSR Promotion Structure

14

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group has reconfigured its CSR material issues in
its new mid-term business plan "Innovation and Execution
2014" (FY2012 - FY2014), taking into consideration
environmental, social and governance (ESG) issues and therequests and expectations of various stakeholders. As a result,
Tokio Marine Group has identified issues - responding to climatechange and natural catastrophe risk, contributing to local
communities and societies, and strengthening CSR management- as fields with a strong relevance to the operations and thecharacteristics of the businesses of Tokio Marine Group(insurance, financial services, consulting, etc.) and will promote
activities in these areas.

We recognize climate change and global warming as a huge risk for
future generations in the global community. At the same time, we areaware that this represents a major risk with a large impact on Tokio
Marine Group's businesses (insurance, financial services, consulting,etc.). The Great East Japan Earthquake and floods in Thailand havesparked rising interest in the functions and roles of insurance, financial
services and consulting as adaptation measures for responding to risks insociety.
Tokio Marine Group has designated "responding to climate change andnatural disaster risk" as a material Group CSR issue. Accordingly, we will strive to raise the resilience toclimate change and catastrophe risk across society and contribute to creating a sustainable society by
applying our knowledge and experience cultivated in insurance, financial services and consulting while
undertaking initiatives for adapting to and mitigating climate change and thus minimizing the impact of natural
disasters.

15

Social Responsibility
Tokio Marine Group's CSR

The global community is dealing with a host of social issues that include
disasters, aging of society (healthcare and nursing care) and community
participation and development (support for emerging countries). There arealso a number of emerging issues in Japan that include preventing andreducing disasters, aging of society (healthcare and nursing care) andpreventing automobile accidents. Tokio Marine Group has set"contributing to local communities and societies" as another Group CSR
material issue. The Group intends to make contributions in response tosuch social issues as healthcare, cancer and disasters through its corebusinesses of insurance, financial services and consulting. Concurrently, we take great interest in
participating in regional activities as collaborative work with local communities and society. These activities
include providing recommendations on preventing and reducing disasters, offering disaster prevention
education, supporting the Pink Ribbon Movement (raising the cancer examination rate) and promoting
education support programs in developing countries. Through these efforts, we contribute to creating asustainable society as a good corporate citizen.
Addressing social issues - Providing value through our core businesses
Community and social contribution activities

To ensure we are trusted by customers and society and achievesustainable growth, Tokio Marine Group must raise the quality of its
initiatives in the areas of business strategies, governance, and social
responsibilities and build a sound and highly transparent management
structure as a global insurance group.

16Social Responsibility
Tokio Marine Group's CSR

The Process for Specifying CSR Material Issues of Tokio Marine Group
Under the mid-term business plan "Innovation and Execution 2014," Tokio Marine Group aims to become a "global
corporate group maintaining growth by offering quality that customers select" by fostering the sustainable growth ofsociety and providing increased value to all shareholders. In recent years, there have been gradually rising
expectations and calls for companies to consider ESG (environmental, social and governance) issues andproactively utilize the characteristics of their businesses in making efforts to solve them. In addition, based on thelessons learned from such natural catastrophes as the Great East Japan Earthquake and the floods in Thailand,society as a whole has taken great interest in the functions and roles of finance and insurance as an adaptation
measure for risk. Through the following process, Tokio Marine Holdings has specified its Group CSR material
issues under the mid-term business plan "Innovation and Execution 2014."
Specifying the Group's Material Issues
To identify social responsibility and sustainability issues, Tokio Marine Holdings believes it is crucial toevaluate the importance of each issue based on dialogue with stakeholders. Specifically, the CSR Division,
Corporate Planning Dept. identifies CSR issues related to Tokio Marine Group's business based on
numerous ESG issues set forth in ISO 26000 (international guidance on social responsibility), the UN Global
Compact and UNEP FI Principles for Sustainable Insurance (PSI) as well as on various types of informationand customer opinions (customer compliments, complaints and other opinions and suggestions) received byGroup companies, communications with employees and agents (Wednesday Dialogues), communications
and investor relations (IR) activities with shareholders, investors and external socially responsible investment(SRI) rating agencies and CSR communication with external experts (CSR Dialogue).
We evaluate the importance of CSR issues identified through the above process by considering issues ofinfluence on stakeholder assessments and decisions and issues with significance of economic,
environmental and social impact on Tokio Marine Group and then specifying Group CSR material issues.

Monitoring and Verifying the Progress of Group CSR Material Issues
Tokio Marine Holding's CSR Board, which consists of representatives (presidents) of major Group
companies, discusses Group CSR material issues, while the Company's Board of Directors (Management
Meeting) periodically confirms the state of initiatives related to these issues. For the state of its initiatives forGroup CSR material issues and reporting on these issues, Tokio Marine Holdings undergoes verification
process run by a third-party reviewer and publishes the Sustainability Report.

Environmental: Responding to Climate Change and Natural Catastrophe Risk

Social: Contributing to Local Communities and Societies
Governance: Strengthening CSR Management

17Social Responsibility
Tokio Marine Group's CSR

In implementing high-quality CSR management, we believe it is essential to develop a relationship of mutual trust
through dialogue with customers and all other stakeholders. We are promoting a deeper understanding of Tokio
Marine Group's thinking, values and various types of initiatives through customer opinions (customer compliments,
complaints and other opinions and suggestions) received by Group companies, communications with employees
and agents, communications and investor relations (IR) activities with shareholders, investors and external socially
responsible investment (SRI) rating agencies and CSR communication with external experts (CSR Dialogue). We
work to identify issues of Group companies based on opinions and evaluations obtained through these dialogues.
Tokio Marine Group's Stakeholders
Customer opinions
IR activities
Direct dialogue between employees and executives

Fiscal 2012 CSR Dialogue
Under the theme "CSR Dialogue," Tokio Marine Group regularly invites third-party experts to exchange views
about its CSR initiatives. On December 6, 2012, we invited prominent figures from various fields and asked theiropinions about the CSR initiatives of Tokio Marine Group based on the latest social conditions in the field of CSR.
Some opinions offered by these experts are provided herein.

18

Social Responsibility
Tokio Marine Group's CSR

Participants (Affiliations and positions are as of the date of the convening of the dialogue.)

One Akiyama

Fumihiko Imamura

Yoshifumi Tajiri

President

Professor andSecretary General

Integrex Inc.

Deputy Director

Japan NPO Center

International Research Instituteof Disaster Science
Tohoku University

Shuzo Sumi

Takaaki Tamai

Koji Iwai

President (at the time)

Executive Vice PresidentManaging Director (at the time)

Tokio Marine Holdings, Inc.

Tokio Marine Holdings, Inc.

Tokio Marine & Nichido Fire
Insurance Co., Ltd.

19

Social Responsibility
Tokio Marine Group's CSR

1. Environmental (Response to Climate Change and Natural Disaster Risk)
Principal opinions of experts
Imamura: In Japan, based on our experience of the Great East Japan Earthquake, industry, government andacademia must collaborate to ascertain earthquake and tsunami risk, and then, using the data and information
gained, must acquire a correct approach (knowledge) for proper action in the event a disaster occurs and conduct
training (preparation). I would like you to conduct more widespread efforts for public enlightenment such as
Disaster Prevention Lessons as the CSR activities of an insurance company, which is also a specialist in risk
analysis.

Tokio Marine Group's Response
Based on its experience of the Great East Japan Earthquake, Tokio Marine Group will take measures to become
an insurance company that is resilient to disasters by enhancing underwriting and risk management. In addition,
we will disseminate useful information to the public through methods including research on earthquake andtsunami risk with Tohoku University, disaster prevention educational programs for elementary school children(Disaster Prevention Lessons), disaster prevention educational tools (website on disaster prevention/mitigation,etc.) and natural disaster seminars.

2. Social (Contribution to Local Communities and Society)Principal opinions of experts
Tajiri: Recently, society has been facing many issues such as the increase in natural disasters, the destruction of
the natural environment and the low birthrate and aging of society. To resolve these issues, expectations are
growing for cooperation, with the general public, companies and other parties working together to solve problems,in addition to self-help and public assistance. I want companies (managers) to take on the challenge of solving
diverse social issues through their own businesses in cooperation with local citizens and NPOs. I would also likethem to increase their ability to disseminate information, both inside and outside the company, on activities that
contribute to local communities and society so that employees and agents in each region nationwide take a greaterinterest in contributing as individuals.
Akiyama: In addition to contributing to the resolution of various social issues through your business, you should
provide support so that individual employees can independently conduct activities to contribute to local
communities and society outside the framework of business.

Tokio Marine Group's Response
Tokio Marine Group will contribute to the resolution of social issues such as disasters, medical care and cancer
through its businesses including insurance, risk consulting and financial services, and promote activities tocontribute to local communities and society in each region under the themes of "protection of the global
environment," "development of young people" and "safety and security." Based on the advice you have provided,
we will enhance the provision of programs for contributing to local communities and society that are easy to join
and the dissemination of information on local contribution activities in each region, and will provide support forindividual employees and agents to participate independently in activities to contribute to local communities andsociety.

20

Social Responsibility
Tokio Marine Group's CSR

3. CSR Management
Principal opinions of experts
Akiyama: In recent years, to assess the continuous growth of companies in which they invest, pension funds andother institutional investors have been evaluating risks and opportunities based on companies’ non-financial
information (environmental, social and governance) as well as financial information. I would like you to strive foractive disclosure of non-financial information so that your various stakeholders can understand and sympathizewith your company's initiatives.
Tajiri: You should also increase your ability to disseminate information on your initiatives both inside and outside
the company to gain the understanding and sympathy of your employees, agents and other stakeholders.

Tokio Marine Group's Response
Tokio Marine Group is working to enhance disclosure of non-financial information (environmental, social andgovernance) to gain the understanding of its various stakeholders for its initiatives. We will continue to work todisseminate information both inside and outside the company while remaining aware of the expectations anddemands of society.

Responding to Opinions in the CSR Dialogue
We have been raising the awareness of each employee of the social role and responsibilities of ourprincipal businesses (insurance, risk consulting, financial services, etc.) through our experience of the Great
East Japan Earthquake. In the future as well, while placing importance on communication with our
stakeholders, we will get to know and understand various social issues in each region worldwide and act
with due consideration of CSR every day as a global insurance group.
Takaaki Tamai
Executive Vice President
Tokio Marine Holdings, Inc.

21

Social Responsibility
Tokio Marine Group's CSR

CSR Initiatives: Fiscal 2012-2014 Mid-Term Business Plan, Fiscal 2012 Results and Fiscal
2013 Plan
Under the mid-term business plan (FY2012 - FY2014) "Innovation and Execution 2014," Tokio Marine Group has
established the following material Group CSR issues.
The occurrence of natural disasters such as the Great East Japan Earthquake and the floods in Thailand has
spurred rising social interest in the functions and the roles of insurance, financial services and consulting as
measures for adapting to risk. In working toward the realization of a sustainable society, we promote initiatives thatutilize the characteristics of our own businesses and give consideration to environmental, social and governance(ESG) issues in solving social issues.

Mid-Term
Group CSR

Business Plan

Material(Fiscal 2012-

IssuesFiscal 2014)

Fiscal 2012

Fiscal 2013

Results

Targets

Reference

Targets
Responding

ProvideGreen Gift Project

Click here

to climate

value through(Tokio Marine & Nichido)

for detailschange andour core

Web clause adoption

naturalbusinesses

ratio: 75.8% (Decrease

disaster risk

- Provideof 2.0% from theinsurance andprevious year)

consulting for

Mega-Solar Package

advanced

Program (Tokio Marine

environmental& Nichido, Tokio Marine

technologies& Nichido Risk
Consulting)- Strengthen

TM Nippon Solar Energy

research on

Fund (Tokio Marine

climate change

Asset Management)

and natural

Othersdisaster risk

Continue initiatives
on the left

Research on climatechange risk – Industryacademia collaborative
project (Tokio Marine &Nichido, The Tokio
Marine ResearchInstitute)
Others22

Mid-Term
Group CSR

Business Plan

Material(Fiscal 2012-

IssuesFiscal 2014)

Fiscal 2012

Fiscal 2013

Results

Targets

Reference

Targets
ReduceFY2012 CO2FY2013 CO2environmental

emissions:emissions:burden from93,311 tons (Increase of

Maintain FY2012 results

business

24.0% from previous(±0% change from

activities

year)

previous fiscal year)- FY2014 CO2(*) CO2 emissions per(*) CO2 emissions per

emissions:employee: 2.83 tons

employee: Maintain

Reduction of(Increase of 16.0% from

FY2012 results (±0%10% comparedprevious year)change from previous

with FY2010

fiscal year)
CO2- Be carbon

CO2

absorption/stabilization

neutralabsorption/stabilization

effect of Mangrove(ongoing)

effect of Mangrove

Planting Project:

Planting Project:

98,000 tons

- Promote84,000 tons

Mangrove planting area

paperlessMangrove planting area

(cumulative): 8,282ha

operations(cumulative): 7,993ha(289ha in FY2013)(450ha in FY2012)
Paper usage

Paper usage
9,292 tons (Decrease of

9,781 tons (Increase of

5% from the previous

7.1% from the previous

year)

year)
Contributing

ProvideResearch on

to localvalue throughearthquake and tsunami

communities

our corerisk – Industry-academia

and society

businesses

collaborative project- Contribute to(Tokio Marine & Nichido,building

Tokio Marine & Nichido

communities

Risk Consulting)that are strongly

Click here
for details

Disaster Prevention

resilient toLessons at 36 schools,

disasters

attendance by- Strengthen

approximately 2,400

tsunami riskchildrenresearch,

Continue initiatives
on the left

Life Insurance

provide disaster

Revolution to Protect

prevention

One's Living (Tokio

education

Marine & Nichido Life)
Others- Contribute tosolutions forsocial issues(traffic accident
prevention,

23

Mid-Term
Group CSR

Business Plan

Material(Fiscal 2012-

IssuesFiscal 2014)

Fiscal 2012

Fiscal 2013

Results

Targets

Employee

Domestic Group

Domestic Groupparticipation incompany employee

company employee

contributions toparticipation rate as

participation rate as

local

volunteers: 83.9% (total)

volunteers: 90.0% (total)

communities(20,415 of 24,319

andemployees)

Reference

Targets
aging ofsociety)society/Foster a

Green Lessons at 68

corporateschools, attendance by

culture in whichapproximately 4,400

Group

childrencompanies

Support for Room tonaturally

Read (educational

engage in local

support for girls), OISCA

communities(coastal forestand society

restoration in Tohoku

contribution

region)activities

OthersContinue and evolve
initiative on the left

Continue and evolve
initiatives on the left

(FY2014
employeeparticipation
rate: 100%)- Groupcompanies work
together tocarry out
programs tocontribute to
local
communities
and society- Strengthen
relationships
with NGOs andNPOs in Japanand overseas
Strengthening

Strengthen

Convened the CSR

CSR

management

Board and CSR Key

management

within the

Persons ConferenceGroup(Tokio Marine Holdings)- Strengthen

Continue and evolve
initiatives on the left

Click here
for details

Held CSR-related

communications

training for officers andamong Group

employees (Tokiocompanies

Marine Holdings, Tokio24Mid-Term
Group CSR

Business Plan

Material(Fiscal 2012-

IssuesFiscal 2014)

Fiscal 2012

Fiscal 2013

Results

Targets

Reference

Targets(Japan,Marine & Nichido, etc.)

overseas)

Others- Implement
combined ESG
initiatives
together withbusiness
partners(agents,
customers)
EnhancePublisheddialogue with

Sustainability Reportstakeholders

Strengthened- Enhance

communication withdisclosure of

stakeholders

Continue and evolve
initiatives on the left

information
concerning
ESG issues

25Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Holdings is making efforts to improve its initiatives in environmental, social and governance (ESG)
fields and is receiving high evaluations from socially responsible investment (SRI) rating agencies worldwide.

Evaluations from External SRI Rating Agencies
In recent years, attention has been focused on Socially Responsible Investment (SRI), which evaluates corporate
ESG risk and corporate ethics from the perspective of the sustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information and has earned acclaim
from numerous global indexes. As of the end of March 2013, Tokio Marine was listed in the SRI indexes shown
below.

26

Social Responsibility
Tokio Marine Group's CSR

Status of Tokio Marine Group's Inclusion in Domestic Publicly Offered SRI
Funds (Main)
Fund NameManaging Company

Sumishin SRI Japan OpenSTB Asset Management

Sumishin Japan Stock SRI FundSTB Asset Management

Mitsubishi UFJ SRI Fund

Mitsubishi UFJ Asset Management

Daiwa Eco Fund

Daiwa Asset Management

World 6 Asset Equal Distribution (monthly distribution
type)

Daiwa Asset Management

Fukoku SRI Fund

Shinkin Asset Management

Sompo Japan SRI Open

Sonpo Japan Nipponkoa Asset Management

Daiwa SRI Fund

Daiwa Asset Management

Note: Inclusion in these funds is based on the latest performance reports of each fund as of the end of March
2013.

27

Social Responsibility
Tokio Marine Group's CSR

External Awards

Asia Insurance Industry Awards 2012
- General Insurance Company of the Year
RobecoSAM Sustainability Award 2013
- RobecoSAM Bronze Class

Tokio Marine Holdings

Tokio Marine Holdings

Newsweek Green Rankings 2012: Global
Companies

Tokio Marine Holdings- The Top 250 companies
Tokio Marine & Nichido Life (UCDA Award)
Universal Communication Design Association

Nisshin Fire & Marine Insurance (Information- UCDA Award 2012

Completeness Award)
Tokio Marine & Nichido (Special Award)

City of Yokohama- 2012 Yokohama Good Balance AwardManagement Innovation eXchange- M-Prize
Seguro Total (Brazilian insurance magazine)- Executive of the Year in the Brazilian InsuranceMarketTokio Marine Millea SAST

Tokio Marine & Nichido Systems

Tokio Marine Seguradora S.A(Brazil)

The Alliance for Work-Life Progress (AWLP)- 2013 Work-Life Seal of Distinction
Pacific Business NewsFirst Insurance Company of Hawaii (US)- Community Spirit Award
The Sunday Times- 100 Best Companies to Work for 2013

Kiln (UK)International Takaful Awards 2013

Nile General Takaful (Egypt)- Best Takaful Company Egypt Award

Nile Family Takaful (Egypt)28

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group supports and respects the Universal Declaration of Human Rights, international labour
standards, as well as OECD Guidelines for Multinational Enterprises. Tokio Marine Group will also fulfill its role inhelping realize a sustainable society through its participation in a variety of initiatives that include the United
Nations Global Compact (UNGC) and the United Nations Environment Programme Finance Initiative (UNEP FI).

The United Nations Global Compact
The ideas and contents of the ten principles concerning human rights, labour, the environment
and anti-corruption advocated by the UNGC coincide with Tokio Marine Group's own approach
to CSR as well as its CSR Charter. Therefore, Tokio Marine Holdings has been participating in
the UNGC since 2005.

29

Social Responsibility
Tokio Marine Group's CSR

30

Social Responsibility
Tokio Marine Group's CSR

http://www.unglobalcompact.org/

Tokio Marine Holdings summarizes and reports on the status of initiatives for addressing the ten principles of theUnited Nations Global Compact.
Communication on Progress

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)
Approximately 200 financial institutions around the world participate in the
United Nations Environment Programme Finance Initiative (UNEP FI), an
initiative that surveys, researches and puts into practice business approaches
that consider economic development, the environment and sustainability. As
the Board Member for Asia of the UNEP FI Insurance Commission, Tokio
Marine & Nichido participates in surveys, research and proposal activities onsustainability in the insurance industry. Tokio Marine & Nichido also supports
the intent and policies of the Principles for Sustainable Insurance (PSI)
spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional
Consultation Meeting for Asia with UNEP FI in November 2011, the company
participated in the formulation of principles of action and became a founding
signatory to PSI in June 2012.
http://www.unepfi.org/psi/
Furthermore, as a member of the PSI Board from April 2013, Tokio Marine &Nichido is promoting insurance industry initiatives that consider environmental,social and governance (ESG) issues together with insurance companies inregions around the world. In January 2013, Tokio Marine & Nichido
participated in discussions on PSI with parties related to the insurance industry
in India and worked to contribute to raising the level of recognition of PSI in
India and the Asian region.
http://www.unepfi.org/

The PSI Regional Consultation Meeting for Asia held in Tokyo in November 201131

Social Responsibility
Tokio Marine Group's CSR

UN Principles for Responsible Investment (UN PRI)
The United Nations Principles for Responsible Investment (UN PRI) is an
initiative led by UNEP FI and the United Nations Global Compact that
expresses and puts into practice stances and policies that consider ESG
issues in investment decisions by financial institutions and institutional
investors. The following Group companies support the policies of and become
signatories to the UN PRI. Each company will work toward initiatives thatconsider ESG issues in carrying out its activities.
Tokio Marine Asset Management (signed: April 2011)
Tokio Marine & Nichido (signed: August 2012)
Tokio Marine Capital (signed: April 2013)
http://www.unpri.org/

Carbon Disclosure Project
The Carbon Disclosure Project (CDP) is an organization that drives an initiative
under which the world's principal institutional investors cooperate in calling forcompanies worldwide to disclose their climate change strategies (risks andopportunities) and greenhouse gas (GHG) emissions. Tokio Marine & Nichido
participates every year as a CDP Signatory and is supporting survey researchin the areas of corporate-related climate change strategies and GHG
emissions as well as energy usage.
https://www.cdproject.net/

The Geneva Association
The Geneva Association is an insurance industry think tank composed ofapproximately 80 executives from major insurance companies around theglobe. As Vice Chairman of the Geneva Association, Shuzo Sumi, Chairman of
the Board of Tokio Marine & Nichido, leads and supports surveys and researchon important insurance industry issues (regulation, risk management, climatechange, etc.) handled by the association.
http://www.genevaassociation.org/

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Tokio Marine Group's CSR

ClimateWise
ClimateWise is an initiative in which approximately 40 leading insurers fromaround the world jointly carry out studies and research on various risks andopportunities related to climate change and make recommendations toward
reducing the risks that climate change imposes on economic and social life.
Articles - Thought Leadership "The role of insurers in strengthening
business resilience to climate risk"
In February 2013, Kunio Ishihara (chairman of the Board Tokio Marine &Nichido at the time), made a proposal based on the insurance industry's
experience of the Great East Japan Earthquake and the floods in Thailand in
an article entitled "The role of insurers in strengthening business resilience toclimate risk," which was part of ClimateWise's Thought Leadership series of
proposals for strengthening the role of the insurance industry in dealing withclimate change risk.
Specifically, Mr. Ishihara proposed the importance of advance preparationsuch as the formulation of business continuity plans (BCPs) that include supply
chain risk and rapid disaster recovery plans for businesses, and the need forusing the expertise of the insurance industry in promoting them, for companies(managers) to become resilient to climate change and natural disaster risk in
the future.((http://www.climatewise.org.uk/issue-three/)
http://www.climatewise.org.uk/

Activities Report
Tokio Marine & Nichido submits an annual activity report based on
ClimateWise Principles to ClimateWise (Secretariat: United Kingdom).
Activity Report33

Sustainability Report 2013

CSR StorySocial Responsibility
CSR Story

Tokio Marine Group tells the stories brought about by its CSR activities.

Tokio Marine Group CSR Booklet 2013: Caring for People
Every year, Tokio Marine Group publishes a CSR
booklet that presents the thoughts of its employees
through easy-to-understand stories and introduces the
CSR activities by which it aims to achieve asustainable society. With "Caring for People andContributing to Society: The Origins of Our Work andActions" as its theme, the fiscal 2013 booklet uses
interviews with employees to introduce Tokio Marine
Group's products and services, diversity, and regionaland social contribution activities in Japan andoverseas. The booklet (Japanese edition) also includes
the Clear File Folder for Disasters that was createdthrough earthquake and tsunami risk research under industry-academia collaboration with Tohoku University.
The delicate white flower on the cover is a mangrove flower thatbloomed in the spring of 2013, deep in the forests of Iriomote Island.
We hope you will read this year's booklet and, through the thoughts ofour employees appearing within, touch on the CSR stories of Tokio
Marine Group.

Clear File Folder for Disasters

35Social Responsibility
CSR Story

1. Engaging withSociety

2. Caring for People

3. Working with
Enthusiasm

4. Looking Beyond
Our Main Businesses

CSR Booklet back issues

36Sustainability Report 2013

Material Issue ‐Environmental‐

Responding to Climate Change and Natural Disaster Risk

• Risk Research• Provision of Insurance Products and Services• Environmental Investment• Consulting• Reduction of Environmental Burden• Preservation of Biodiversity• Environmental Enlightenment and Social Contribution

Social Responsibility
Material Issue -Environmental-

Global warming and climate change have caused increased risks of typhoons, droughts, torrential rainfalls andother natural disasters around the world, posing a serious threat to our social lives. As risks of natural disasters arerising, which has been anticipated since the 1990s, insurance companies contribute to society by offering
appropriate insurance products and making insurance payments. The insurance business is closely related toclimate change and risks of natural disasters. Naturally, response to these two threats is now considered a major
management issue that the global insurance industry has to address in the medium-to-long term.
We believe that the mission of Tokio Marine Group is to stably provide insurance products and risk management
services against various risks and ensure "safety and security" in society. Insurance companies are also expected
to provide various climate change and natural disaster risk solutions to society based on expertise accumulated in
the insurance business encompassing the payment of insurance claims, risk assessment and asset management.
In addition to providing products and services in developed countries, another important task of insurancecompanies is to encourage the establishment of an insurance mechanism and disaster prevention and risk
management practices in developing countries and regions vulnerable to the impact of climate change.
In Tokio Marine Group, Tokio Marine & Nichido, the Tokio Marine Research Institute and Tokio Marine & Nichido
Risk Consulting conduct research on climate change and natural disaster risk and develop and provide products
and services that are designed to mitigate or adapt to climate change. Through these endeavors, Tokio Marine
Group will leverage its total strengths and proactively respond to new risks arising from climate change.

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Social Responsibility
Material Issue -Environmental-

Risk Research

Provision of Insurance Products and Services

Environmental Investment

Consulting

Reduction of Environmental Burden

Preservation of Biodiversity

Environmental Enlightenment and Social
Contribution
Environmental Enlightenment and Social
Contribution
Participation in External Initiatives

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Social Responsibility
Material Issue -Environmental-

With a view toward ensuring a stable supply of products and services in the future, Tokio Marine Group has been
actively engaged in research on risks concerning climate change and natural disaster and promotes thedevelopment and the provision of products and services tailored to these new risks.

Risks and Opportunities Associated with Climate Change
Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and other natural
disasters caused by climate change. In 2007, the Intergovernmental Panel on Climate Change (IPCC), whichcollects scientific research into climate change, was awarded the Nobel Peace Prize for its contributions to raising
recognition of climate change. Established in 1988, the IPCC indicates the current state, causes, impact,
adaptation measures and mitigation measures concerning climate change through means such as assessment
reports. In its "Special Report on Managing the Risks of Extreme Events and Disasters to Advance Climate
Change Adaptation" issued in 2012, the IPCC supplemented previous research with an appeal to the importanceof adaptation and disaster risk management with respect to climate change.
Although weather phenomena are natural occurrences that are beyond our control, it is possible to prepare
ourselves and adopt measures against climate change and increasing risks of natural disasters. Tokio Marine
Group regards these evolving risks as opportunities and aims to provide protection to customers and society byoffering appropriate insurance products and risk management services.

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Social Responsibility
Material Issue -Environmental-

Upgrading Natural Disaster Risk Assessment Approaches
By matching future climate forecasts and other meteorological risk
assessment approaches to a base of conventional natural disaster risk
assessment approaches, Tokio Marine Group is aiming to create a moreadvanced approach to natural disaster risk assessment.

Using Our Findings to Develop and Provide Products andServices for Adapting to Climate Change
In the face of major changes in the frequency and scale of natural
disasters due to climate change, basing risk assessment only on paststatistical data may significantly impact the calculation of appropriate
insurance premiums and the ability to pay insurance claims in the event ofa serious disaster. In response, Tokio Marine Group is leveraging climate
models that forecast future climate change through computer simulations,and is advancing research into future natural disaster risks in cooperation
with the universities introduced below. We intend to connect the findingsof the research to the development and provision of products andTyphoon simulation model
Source: Japan Agency for Marine-

services, and will contribute to society through the release of the

Earth Science and Technology

information.

(JAMSTEC) (top)Hydrospheric Atmospheric ResearchCenter, Nagoya University (bottom)

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Social Responsibility
Material Issue -Environmental-

In cooperation with the Atmosphere and Ocean Research Institute at The University of Tokyo, we areadvancing typhoon risk assessment using world-class climate models.
In cooperation with the Hydrospheric Atmospheric Research Center at Nagoya University, we are carrying out
research into the impact of climate change on heavy rain disasters, including detailed analysis of the climate
phenomenon that cause heavy rain disasters, such as typhoons and "bomb" cyclones.
In cooperation with the Disaster Prevention Research Institute and the Graduate School of Engineering at
Kyoto University, we are engaged in the development of flow volume models for rivers in Japan to achieve moreadvanced assessment of flood risks.
The research results were presented at a symposium of the Meteorological Society of Japan and are scheduled
to be presented at a symposium of the Japan Society of Hydrology and Water Resources in September 2013.
The Tokio Marine Research Institute, a Tokio Marine Group company, is also releasing information related to
global warming and natural disasters on its website and by various other means.
Tokio Marine Research InstituteWe are introducing the following natural disaster-related initiatives overseas.
Tokio Millennium Re (Bermuda) and Tokio Marine Technologies (Atlanta, U.S.), both Tokio Marine Group
companies, are engaged in surveys and research on climate change and global warming, with a focus on
hurricanes in the United States. The companies regularly co-host the Summit on Global Warming and Climate
Change, inviting experts from around the world in the fields of climate change-related risk research and natural
catastrophe risk assessment.

Joint research with The University of Tokyo: Forecasting Future Changes in Typhoons
Using Climate Model Data
The Atmosphere and Ocean Research Institute at The University of Tokyo has been engaged in research into
climate change and other climate systems using an integrated analysis of simulation results based on
observation data and climate models. Professor Masahide Kimoto and other researchers from the university
have contributed as authors to the creation of the IPCC assessment reports, and The University of Tokyo hasreceived acclaim from around the world for the widely used research results.
Tokio Marine & Nichido and the Tokio Marine Research Institute are undertaking joint research with The
University of Tokyo to develop a novel typhoon probability model that estimates future changes in typhoons. The
charts below show estimates of future changes in typhoons based on 15 types of climate change forecast datafrom 10 institutions worldwide, using the jointly-developed typhoon probability model. In the chart showing
warming differentials in typhoon generation and tracks, blue represents locations where typhoons will decreasein the future, and red represents locations where they will increase. In the chart showing the warming differentialof central atmospheric pressure (i.e., strength), blue represents locations where central atmospheric pressure
will decrease in the future. These analyses indicate the possibility that future typhoons will take more eastward
tracks and will become stronger.
We will continue working to enhance the forecast data to be used and to release information throughout Japanand overseas through means such as presentation of papers. As many aspects of future changes in typhoon
patterns and other natural catastrophes remain unknown, researchers all over the world are engaged in ongoing
research. Tokio Marine & Nichido and the Tokio Marine Research Institute keep a wide-ranging eye on thisresearch as the companies advance investigation and research into climate change.

42Social Responsibility
Material Issue -Environmental-

43

Social Responsibility
Material Issue -Environmental-

Joint research with Nagoya University: Typhoon and Heavy Rain Simulation Using HighSpatial Resolution Models
An accurate understanding of problems surrounding environmental changes in the hydrosphere andatmosphere calls for research from an integrated perspective involving physics, chemistry, biology and othersciences. Nagoya University has established the Hydrospheric Atmospheric Research Center to conduct
diversified research into the processes in water cycle systems. As part of this research, Nagoya University
Professor Kazuhisa Tsuboki has developed a numerical model able to perform detailed, high-resolution
simulation of clouds and precipitation, and is advancing research into the structure and mechanisms of heavy
rain, typhoons, tornadoes and other phenomena.
Tokio Marine & Nichido and the Tokio Marine Research Institute are collaborating with Nagoya University toanalyze in detail the ways by which climatic phenomena such as typhoons, "bomb" cyclones and cloudbursts
change in line with climate change, and to research future changes in natural disaster risks.
In 2011, Typhoon No. 15 brought heavy rains to the Tokai region and disrupted Tokyo-area transportation withhigh winds. The charts below show the results using Nagoya University's high spatial resolution model tosimulate this typhoon and then assess the impact of warming. The chart on the left depicts the actual weather;that in the center is a simulation using the high spatial resolution model; and on the right is a simulation using thehigh spatial resolution model with the addition of the differential between post-warming sea surface temperaturesand current sea surface temperatures (i.e., the warming differential). The results show that the simulations using
the high spatial resolution model re-create the actual typhoon accurately, and the result with the addition of thewarming differential reveals that stronger typhoons may result from the impact of warming.

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Social Responsibility
Material Issue -Environmental-

Joint research with Kyoto University on Assessment of Water Disaster Risks under
Future Climate Conditions
The Disaster Prevention Research Institute and the Graduate School of Engineering at Kyoto University have
top-class researchers in the area of water disaster risks, including Professor Eiichi Nakakita and Associate
Professor Yasuto Tachikawa. The Institute has developed a river flow volume model for Japan's rivers, using
physical principles to simulate and forecast river flow volume following rain.
In 2012, Tokio Marine & Nichido and the Tokio Marine Research Institute launched joint research with Kyoto
University into the assessment of water disaster risks under future climate conditions and are developing
methods for the quantitative assessment of the flood risk of rivers. This will enable more accurate quantitative
assessment of water disaster risks under future climatic conditions. By connecting the results of this researchwith the knowledge of precipitation volume forecasting under future climatic conditions, which has been gained
through joint research with Nagoya University begun in 2007, we will achieve a quantitative assessment of water
disaster risks under future climate conditions.

Source: Graduate School of Engineering, Kyoto University

Global warming is a new type of risk that has never yet been
experienced by humankind. At the same time, through progress inclimate models and other tools of meteorology, the state of global
warming and its impact on society are becoming better understood. To
respond to global warming, it is important to correctly understand thelatest findings and implement countermeasures in terms of both "hard"
aspects such as infrastructure and "soft" aspects such as strengthening
disaster readiness systems. By continuing to advance research in close

Eiji Imakita, Researcher

collaboration with universities and other institutions, we hope to provide

The Tokio Marine Researchsupport for these initiatives.

Institute45

Social Responsibility
Material Issue -Environmental-

Connecting to Disaster Readiness and Mitigation Initiatives through Earthquake andTsunami Risk Research
In recent years, low-frequency major earthquakes have inflicted serious damage around the world, as seen in theearthquakes in Chile and Northern Sumatra, the earthquake and tsunami in the Indian Ocean, the Great Sichuan
Earthquake and the Great East Japan Earthquake. Against this background, Tokio Marine Group brings together
the expertise and data gained through its casualty insurance and risk consulting businesses to advance initiatives
leading to the safety and security of society.

Earthquake and Tsunami Risk Research in Collaboration with the International ResearchInstitute of Disaster Science at the Tohoku University
In July 2011, Tokio Marine & Nichido concluded an industry-academia collaborative agreement with Tohoku
University and began research and development and human resource development initiatives in disaster science.
The initiatives drew upon Tohoku University's knowledge and data concerning tsunami risk assessment and otherareas of disaster science, and Tokio Marine & Nichido's knowledge and data concerning earthquake and tsunami
risk accumulated through its insurance business.
In April 2012, an endowed research division named the Earthquake

Image of a tsunami simulation model

Induced Tsunami Risk Evaluation Field (Tokio Marine) wasestablished within the International Research Institute of Disaster
Science (IRIDeS) at Tohoku University. This laboratory is analyzing
wave height distribution, arrival time, and other aspects of tsunamis
following major past earthquakes such as the Great East Japan
Earthquake, and is researching more reliable damage estimates(simulations) that take into consideration vulnerabilities and disasterreadiness capabilities in society both in Japan and overseas, as well

Source: Endowed Research Division

as tsunami risk assessment approaches that factor in the probability of(research program endowed by Tokio

occurrence. In addition, the laboratory is working to makeMarine & Nichido), IRIDeS, Tohoku

recommendations for disaster readiness and mitigation, including the

University

provision of basic information and disaster readiness education in thedisaster mitigation planning of coastal areas.

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Social Responsibility
Material Issue -Environmental-

Areas of research
1. Research into earthquake and tsunami risk assessment(1) Research into damage to buildings from tsunami(2) Research into damage to ships from tsunami(3) Research into stochastic evaluation of tsunami hazards
2. Research into tsunami evacuation(1) Planning, surveying, and verification of tsunami evacuation training(2) Surveying of tsunami evacuation in the Great East Japan Earthquake(3) Construction of tsunami evacuation simulation approaches and their use in drafting tsunami evacuation
plans
3. Research into earthquake archaeological remains and methods of transmission in folklore(1) Cooperation with the Earthquake Folklore Transmission Research Society(2) Listing, on-site surveying, etc., of earthquake archaeological remains
4. Activities concerning disaster readiness education and awareness(1) Development of disaster readiness awareness goods(2) Counsel and editorial supervision for the Tokio Marine & Nichido Disaster Readiness and Mitigation
Information website(3) Editorial supervision of educational materials for the Tokio Marine & Nichido Disaster Readiness
Course(4) Instruction for disaster research by high school students, etc.

Building systematic mechanisms and approaches to earthquake andtsunami risk assessment allows more reliable risk projections. We
intend to use these estimates as a basis for developing disastermitigation plans for coastal areas and help create a safer and moresecure society. Tsunami-related risks, in particular, are a new field thathas not been explored in the past, and the research results will be very
valuable for both Japan and other countries. We plan to conduct risk
assessment in and outside Japan to support systematic, precautionary

Fumihiko Imamura, Professor

disaster prevention and mitigation. Moving one step further, we also

IRIDeS, Tohoku University

aim to build a system of disaster avoidance, which focuses onminimizing disaster damage by eliminating risks.
Endowed Research Division, IRIDeS, Tohoku University

47

Social Responsibility
Material Issue -Environmental-

For Tomorrow's Smiles: Disaster Readiness and Mitigation Information Website
Drawing on the lessons of the Great East Japan Earthquake, and hoping for people everywhere to see the tragedy
as an opportunity to think about and gain knowledge of disaster readiness and mitigation, Tokio Marine & Nichido
launched the "For Tomorrow's smiles: Disaster Readiness and Mitigation Information Website" for general users in
March 2013. This site offers easily understood explanations of the mechanisms behind natural disasters, as wellas the necessary actions to take in the event of a disaster and preparations to make beforehand, allowing
households to properly understand disaster readiness.
Main contents(1) Learn the basics of disasters! (earthquakes, tsunamis, typhoons,
tornadoes, cloudbursts)(2) Think about disaster preparation! ("Disaster Readiness Check Sheet,""Simple Tool for Calculating Emergency Rations")(3) Learn tips for reducing disaster damage!
(4) Enjoy learning as a family!
(Quiz: "Disaster Readiness Dojo for Safe Families," "Disaster Readiness
Walkabout Simulation," etc.)
Contents of the site are supervised by Endowed Research Division, the International Research Institute of Disaster
Science Tohoku University.
For Tomorrow's smiles: Disaster Readiness and Mitigation Information Website

48

Social Responsibility
Material Issue -Environmental-

Providing Recommendations concerning Climate Change and Natural Disaster Risks
Tokio Marine Group coordinates with insurance companies worldwide to conduct surveys and research into
climate change and natural disaster risks and to provide recommendations aimed at reducing and mitigating therisks placed on economic and social life.

ClimateWise Thought Leadership Series: "The role of insurers in strengthening businessresilience to climate risk"
Tokio Marine & Nichido is the only insurance firm in Asia participating in the U.K.-based ClimateWise climatechange initiative. Tokio Marine & Nichido (Chairman at the time Kunio Ishihara), drawing on the experiences of
insurance firms following the Great East Japan Earthquake and the flooding in Thailand, put forth a proposal in
February 2013 titled "The role of insurers in strengthening business resilience to climate risk" as an article in theThought Leadership Series (i.e., a proposal to strengthen the role of the insurance industry with respect to climatechange risk) under ClimateWise. Specifically, the recommendation stated that "advance preparation of business
continuity planning (BCP) that factors in supply chain risks, along with rapid business recovery planning, areimportant in creating resilience against future climate change and natural catastrophe risk; as such, companies(and managers) should leverage the knowledge of insurance companies in addressing these."
ClimateWise Thought Leadership Series

The Geneva Association： The CR+I Project
Tokio Marine & Nichido participates in the Geneva Association's Climate Risk and Insurance (CR+I) project. In
collaboration with insurance firms and other participants worldwide, the company is surveying and researching theimpacts of climate change and natural disaster risks on the insurance business, economies and society.
As one of the CR+I project's initiatives, Tokio Marine & Nichido cooperated from an insurance industry standpointon the creation of the United Nations' "Global Assessment Report on Disaster Risk Reduction 2013," and withinthat white paper released "Contribution of the Insurance Industry in Lessening Disaster Risk: Case Study
Collection" (May 2013), a report corroborating statements concerning the role of insurance in lessening risk.
In the report, Tokio Marine & Nichido assisted with sections concerning the Great East Japan Earthquake.
http://www.genevaassociation.org/

49

Social Responsibility
Material Issue -Environmental-

The amount of damage caused by climate change is on the rise globally. Tokio Marine Group has set up a crossorganizational climate change and global warming working group that is advancing the development of products
and services that leverage the accumulated know-how of Tokio Marine Group and adapt to climate change.

Green Gift ProjectThrough eco-friendly products, we act as one with our agents in engaging in global environmental protection
initiatives and welcome participation by customers as well.
Since fiscal 2009, Tokio Marine & Nichido has operated the Green Gift Project. Under this project, we make adonation to mangrove planting activities, equivalent to the funds to plant two saplings for each new auto or fire
insurance policy that a customer chooses to view as an online document (Web policy) instead of a paper policy (abooklet).
Customers' selection of the Web policy option leads to the conservation of paper resources. At the same time, it
allows the company to reduce the environmental burden created by the manufacture of paper and its transport tothe company, the mailing of policies to customers, and the disposal of policies when unneeded. In addition,
donating to mangrove planting activities is an initiative with a number of beneficial effects, including contribution topreservation of biodiversity and prevention of global warming through the mangrove trees. In fiscal 2012, thenumber of agreements taking advantage of the Web policy option was about 8.6 million, representing a reduction
in paper usage of 2,400 tons.
To help customers better understand mangroves and experience participation in global
environmental protection activities, the company established a Green Gift page on its
website that reports on topics such as planting activities in various countries, updates on
the growth of planted saplings, and the volume of CO2 absorbed through the planting. The
company is also cooperating in human resource development in the regions where planting
occurs, and participates in the education support programs conducted by the international
NGO known as Room to Read in developing countries where planting takes place, such as
India and Bangladesh.
Through this project, Tokio Marine & Nichido will continue its initiatives aimed at conservation of paper resources,
prevention of global warming, and conservation of biodiversity. From October 2013, the company will further
expand its initiatives to support environmental protection activities in Japan as well.
Tokio Marine & Nichido Green Gift Project (in Japanese)
Nisshin Fire Web contract (in Japanese)"Creating Mangrove Forests"

50

Social Responsibility
Material Issue -Environmental-

First Auto Insurance Eco Mark Certification Acquired for Financial Products
In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark 1) certification for financial
products from the Japan Environment Association (JEA) for its efforts to promote various initiatives in theenvironment-related field. These included promotion of the Green Gift Project, dissemination of information on ecosafe driving and accident reduction via the company website, increased use of recycled parts in auto repairs andpremium discount services for hybrid, electric and compressed natural gas vehicles.
In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011 2) sponsored by JEA, becoming
the first company in the financial industry to receive an Eco Mark award. In granting the award, JEA highly
recognized the company's efforts to promote the widespread use and increase the visibility of Eco Mark-certified
auto insurance products (creation of Eco Mark awareness posters and extensive use of the Eco Mark label on auto
insurance leaflets and renewal notices) and to offer eco-friendly auto insurance that allows policyholders toparticipate in activities to reduce environmental impact through the Green Gift Project. Becoming carbon neutral inits domestic business activities in fiscal 2009 and fiscal 2010 was another point that was highly valued by JEA.

1) The Eco Mark environmental label is granted to products that are certified as having less impact on theenvironment throughout their lifecycles and being effective in preserving the environment.
2) The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented tocompanies and organizations proactively engaged in activities to achieve the objective of the Eco Markproject: "Creation of a sustainable society through the wise choice of environment-friendly products byconsumers and environment improvement efforts by companies."

51

Social Responsibility
Material Issue -Environmental-

Development of Paperless Insurance Policies and the Tokio Marine Millea no
ForestTo reduce its burden on the environment from the use of paper resources, from February 2013 Tokio Marine Millea
SAST Insurance has engaged in an initiative through which insurance policies can optionally be viewed online (asWeb policies) instead of on paper, a move that has met with the approval of customers.
To contribute to global environmental protection by going paperless, the company cooperates with a project toplant saplings in Meguri no Forest in Shonan Village, Kanagawa Prefecture. In April 2013, the company concluded
a memorandum of understanding with Kanagawa Prefecture on using the name "Tokio Marine Millea no Forest".
At the 7th Shonan Village Meguri no Forest Planting Festival held in May 2013, 24 employees and family members
took part in planting 22 types of evergreen broad-leaved forest and laurel forest saplings, including bamboo-leaf
oak, Machilus thunbergii laurel, and chinquapin. With employees, families, and the company coming together as
one, Tokio Marine Millea will continue working toward the growth of Tokio Marine Millea no Forest and the creationof forests that can be handed down to the 22nd century.

Tokio Marine Millea SAST Insurance

Fleet Accident Reduction Assist Rider and Eco-Safe Driving Assessment
Corporate customers using automobiles in their business activities want to keep the occurrence of car accidents toa minimum, if not avoidable, and to obtain steady and long-term savings on auto insurance premiums. To respondto these needs by way of insurance as a professional in auto accident prevention, Tokio Marine & Nichido provides
a Fleet Accident Reduction Assist Rider that combines auto insurance and a risk-specific consultation service
called the High Accident Rate Response Program. This optional rider assists companies in reducing car accidents
and related social costs (lower corporate credibility, loss of business opportunities and costs for accident response)and helps them make a greater contribution to preservation of the environment by means of eco-safe driving.
Tokio Marine & Nichido promotes safety and security for customers through this optional rider and contributes tothe development of an enriched and comfortable social life and economic growth of society by reducing accidentrelated social costs and eliminating wasteful fuel use caused by reckless driving.
Tokio Marine & Nichido Risk Consulting: Traffic Risk Consulting service (in Japanese)52

Social Responsibility
Material Issue -Environmental-

Accident-Related Auto Repairs That Are Friendly to the Environment
Tokio Marine & Nichido and Nisshin Fire & Marine Insurance ("NisshinFire") have been undertaking an initiative to promote environmentconscious auto repairs following accidents with the cooperation ofcustomers. This initiative, contingent upon the approval of customers,
encourages the repair, not replacement, of parts damaged in an accident
or the use of recycled or rebuilt parts if the damage is beyond repair, toreduce industrial waste and utilize resources more effectively. Following"The Declaration of the Promotion of the Use of Recycled Parts," a jointstatement made by the General Insurance Association of Japan and its
member insurance companies, we have decided to step up this initiative by

Asante environment-conscious
auto insurance

generally requiring the use of recycled parts when repairing companyowned vehicles and encouraging their use in personal vehicles of
employees.
For the same reason, Nisshin Fire provides an environment-conscious auto
insurance, Asante, which provides a 10% discount on insurance premiums
if a car repair is done using recycled parts at one of the automobile repair
shops specified by the company.
Nisshin Fire Asante (in Japanese)53Social Responsibility
Material Issue -Environmental-

Mega-Solar Package Program
With the launch of Japan's Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning andconstruction of "mega solar" large-scale solar power generation facilities is surging across the country. In order forbusinesses to stably operate the facilities, measures are necessary to evaluate business risks over a long term of
10 to 20 years and from a variety of angles, starting from the installation stage.
In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk consulting
and insurance products, the program offers an integrated solution for the risks involved in mega solar projects.

Making use of evolving risk assessment approaches in consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment and soil
contamination status assessment) and 2) arrangement of property and casualty insurance.
In the event of damage from earthquake, tsunami, water, wind, high tide or other natural disasters, mega solar
projects may be forced to review installation expenses or construction times, and business operation following
launch may be severely affected.
Based on natural disaster information and knowledge accumulated over years in the property and casualty
insurance business, the product offers risk consulting services that include a three-stage evaluation of natural
disaster risks at planned mega solar installation sites, and soil contamination status assessment consulting
through means such as site usage history surveys and field investigations. By incorporating such consulting, mega
solar business operators are able to accurately assess the risks that can threaten business continuity and caneffectively carry out necessary investments and measures.

54

Social Responsibility
Material Issue -Environmental-

Arrangement of appropriate property and casualty insurance at the mega solar project
installation and operational stages
As various risks are expected at every stage – from installation to operation – in mega solar projects, appropriate
risk management is achieved by analyzing risk factors that can impact project management and by arranging for
insurance against each risk. Looking specifically at risks to installation work, insurance involves compensation fordamages in the event of accidents originating in solar power systems during installation or after completion,
including damage to or destruction of solar systems or temporary installations from calamities such as fire or
lightning, as well as accompanying loss of profit due to delay of operation. Risk hedging against the preceding
factors is possible through erection all risks insurance, delayed start of operations insurance, and various forms ofliability insurance. With regard to risks to operation, insurance involves compensation for damages originating inownership or management of facilities, including damage to or destruction of solar power systems from calamities
such as fire, as well as accompanying loss of profits if operation is halted. Risk hedging against the preceding ispossible through commercial property insurance and various forms of liability insurance.
The mega solar project flow from installation work to operation

Solar power and other forms of renewable energy are indispensable as new energy sources to support the social
infrastructure of the future. Based on the role that insurance companies bear in society, Tokio Marine & Nichido will
support the smooth diffusion of renewable energy by providing insurance products and risk consulting services andcontribute to the development of a sustainable society.

55

Social Responsibility
Material Issue -Environmental-

Participation in the World Bank's Pacific Disaster Risk Financing Pilot
Program
In January 2013, Tokio Marine & Nichido participated in the Pacific Disaster Risk Financing Pilot Program
implemented by the World Bank in cooperation with the government of Japan, as an international contribution
initiative in the field of disaster prevention and reduction.
- Background to creation of the Pacific Disaster Risk Financing Pilot Program
At the Japan-Pacific Islands Forum Summit Meeting (a.k.a. Pacific Islands Summit) held in May 2012, thegovernment of Japan announced the creation of an insurance scheme for natural disaster in Pacific island
nations as a part of Japan's international cooperation in the field of disaster readiness, and subsequently createdthe Pacific Disaster Risk Financing Pilot Program in collaboration with island nations' governments, the WorldBank and private insurance companies.
- Overview of the Program
Operated as a Public-Private Partnership (PPP), the program consists of natural disaster derivatives as support
measures for disaster readiness and mitigation in Pacific island nations.** Countries targeted by the Program are the Republic of Vanuatu, Independent State of Samoa, Kingdom of
Tonga, Solomon Islands and Republic of the Marshall Islands.
1. Underwriting scheme during the pilot period (from January 2013)(1) Island nations ⇔ Derivative contracts through the International Development Association (IDA)
Each island nation has concluded a natural disaster derivative contract with the IDA, a member of theWorld Bank Group, as a risk hedge against large-scale natural disasters (earthquakes, tsunamis andtropical cyclones).
(2) IDA ⇔ Derivative contracts through insurance companies
The IDA has concluded derivative contracts under the same conditions as 1) above, with four private
insurance companies.

2. Underwriting conditions during the pilot period (from January 2013)- Commitment period: January 17, 2013 to October 31, 2013
- Notional amount (total): USD 44.875 million (approximately 4.0 billion yen) (Underwriting by four private
insurance companies)- Trigger: In the event that an island country incurs economic losses (model losses) in excess of assumptions
as a result of natural disasters (earthquakes, tsunamis and tropical cyclones), insurance companies shall pay
to the government of the island nation, via IDA, a previously established compensation value.
3. Conditions differ for each target nation.
Through the underwriting of natural disaster derivatives, Tokio Marine Group supports the efforts of Pacific island
nations with regard to natural disasters, and thereby contributes to the creation of sustainable societies.

56

Social Responsibility
Material Issue -Environmental-

Weather Insurance in India and the Diffusion of Microinsurance
About 50% of the working population of India is said to consist of farmers. Representing about 14% of GDP,agriculture is a key industry in the nation's economy. Moreover, about 20% of households consist of low-income
earners (130,000 yen per year or lower), many of whom engage in small-scale farming. However, areas in which
irrigation is widespread remain less than 30%, and most water for agricultural use is from rainwater. As such, when
agricultural production decreases due to drought or excessive rains, farmers may suffer serious economic
consequences.
In 2001, Tokio Marine Group established the insurance company IFFCO-TOKIO General Insurance Co., Ltd. in ajoint venture with India's largest fertilizer-related public corporation, Indian Farmers Fertiliser Cooperative Limited,and began offering auto insurance and fire insurance in India. From the start, the business tackled the issue of how
to resolve the lifestyle of uncertainty faced by farmers in India through the mechanism of insurance, and looked
into the development of weather insurance and microinsurance (i.e., insurance available at low cost).
From 2001, the company began marketing forms of microinsurance in India's farming communities, including
Sankatharan Bima Yojna, low-cost accident insurance available for 1 rupee (about 2 yen) per year as an incidental
to fertilizer; Janta Bima Yojna, property insurance available for 100 rupees (about 200 yen) per year; and Mahila
Suraksha Bima Yojna, accident insurance aimed at women in rural communities. From 2011, the company beganselling Rashtriya Swasthya Bima Yojna, medical insurance aimed at low-income earners, which it provides toabout 1.24 million households in farming communities.

Insurance claims payment in farming communities
IFFCO-TOKIO offers Barish Bima Yojna/ Mausam Bima Yojna, an index-based weather insurance that takes into
account the impact on grain harvest yields in farming communities due to unseasonable climate in the wet
monsoon season (June to September) and the dry rabi season (October to April). Development of thisrevolutionary product leveraged IFFCO's capabilities in market surveys aimed at regional farmers and Tokio
Marine Group's years of expertise in insurance underwriting accumulated in Japan to evaluate climate risks suchas precipitation volume and temperature in all areas of India. To gain communities' understanding of the weather
insurance mechanism, the company conducted briefings for farmers in every state in India together with banks,
NGOs and other partners, and currently sells weather insurance to about 1.4 million farming households per year.

57

Social Responsibility
Material Issue -Environmental-

Weather insurance sales
IFFCO-TOKIO Weather Insurance58Social Responsibility
Material Issue -Environmental-

The "1 Policy = 1 Young Plant" Campaign
Tokio Marine Insurance (Thailand) launched the "1 Policy = 1 Young Plant" campaign in cooperation with Din Dee
Num Sai, an NGO engaged in global warming prevention activities. Through the program, one tree is planted forevery contract signed by customers. In addition, 20 employees and 80 customers responding to a call forvolunteers joined hands in planting about 3,000 saplings.

Sale of Environmental Impairment Liability Coverage
In response to the growing need for ensuring compliance with environmental
regulations, U.S.-based Philadelphia Insurance Companies (PHLY) offers
environmental insurance products with environmental impairment liability coverageagainst various risks, including impairment liability for contamination of theenvironment, for manufacturers, processing companies, pharmaceutical firms, hotel
operators and real estate agencies.
These insurance products protect policyholders from impairment liability for damage
to third parties and remediation expenses caused by environmental contamination,
thereby contributing to the protection of the natural environment and the health of
local residents while encouraging the promotion of regional industries.
Philadelphia Insurance Companies Environmental ProductsFirst Insurance Product Responding to Carbon Credits
U.K.-based Kiln Group has commenced underwriting an insurance product that covers carbon credit eligibility risk
from April 2011.
Under the EU Emissions Trading Scheme, companies and investors can purchase the rights in advance to buy
carbon credits at a given price that will be generated as credits at a later date. However, as a result of discussions
for reviewing credit certification standards from 2012 onwards, concerns have been raised over various aspects
such as the emissions reductions of trifluoromethane (HFC-23) and nitrous oxide (N2O) generated from adipic acidproduction projects no longer receiving approval as credits. In response, Kiln is underwriting insurance for a majorbank to cover this risk.
Kiln Carbon Credit Insurance59Social Responsibility
Material Issue -Environmental-

Sale of Earthquake Business Interruption Insurance Coverage of Super
Business Insurance
In January 2013, Tokio Marine & Nichido fully revised its Super Business Insurance, a comprehensive insurance
product aimed at small and medium-sized businesses and launched Earthquake Business Interruption Insurance
Coverage a product that offers compensation for damage from business interruption following a major earthquake.
More specifically, this coverage provides compensation for losses from complete suspension of business
operations due to workplace damage, stoppages of electricity, gas or water service, or other causes following anearthquake with an observed seismic intensity of 6 or higher on the Japan Meteorological Agency's scale.
The product may not be available to workplaces in some locations.
Through this insurance, small and medium-sized business operators can cover the expenses required for business
restoration in the event of a major earthquake.
Tokio Marine & Nichido Super Business Insurance

Offering a New Rider for Auto Insurance in Case of Total Vehicle Loss from an
Earthquake, Volcanic Eruption or Tsunami
Based on experience gained from the Great East Japan Earthquake, Tokio Marine &Nichido developed a new rider for auto insurance to ensure a means oftransportation that is essential in the daily lives of customers affected by anearthquake, volcanic eruption or tsunami. This new rider, offering a lump-sum claim
payment for total vehicle loss caused by an earthquake, volcanic eruption or
tsunami, became available in January 2012.
In order to enable swift payment of claims in the event of a major earthquake,
insured vehicles that have been completely written off will automatically receive a
uniform amount of 500,000 yen regardless of their value (or an amount that is equal
to the vehicle value if it is below 500,000 yen).
Tokio Marine & Nichido Auto Insurance (in Japanese)60Social Responsibility
Material Issue -Environmental-

Early Disaster Recovery Support Service through a Tie-up with BELFOR
Tokio Marine & Nichido has formed a partnership with BELFOR (Japan) Co., Ltd., a company possessing highly
specialized technologies in the disaster recovery support field, and has been providing the Early Disaster Recovery
Support Service for customers. BELFOR uses its precision cleaning techniques to restore the condition andfunctions of contaminated equipment and facilities, for which replacement was the only option available in the past.
This helps reduce the business interruption period significantly and is particularly effective in case of customized
facilities that require a considerable amount of time to replace.
Tokio Marine & Nichido has added a new rider to essentially all of its property insurance* for corporate customers
to cover the expenses for emergency stabilization measures from January 2011, allowing policyholders to use the
Early Disaster Recovery Support Service of BELFOR under specified conditions without incurring additional costs.
The availability of the Early Disaster Recovery Support Service jointly provided by Tokio Marine & Nichido and
BELFOR expanded from Japan to the United States in 2006, to Europe in 2008 and to Southeast Asia in 2010. We
now have a system to provide support for the early recovery of business operations to customers throughout theworld.
* Excluding forest fire insurance and Super Business Insurance that does not cover property damage and loss
arising from suspension of operations

Disaster recovery flow using BELFOR

Upon being informed by a customer of the occurrence of a disaster or accident, we contact BELFOR after
obtaining consent from the customer for dispatching a crew. BELFOR immediately visits the damaged site,
conducts an on-site inspection and draws up a "contamination map" that identifies contaminated areas within thesite.

To prevent further damage, BELFOR applies emergency stabilization measures, as necessary, to inhibit the
progression of corrosion and rust in facilities.

We propose an optimal recovery plan to the customer.

During full-scale recovery operations, BELFOR conducts the dismantling of facilities contaminated with smoke due
to fire or mud caused by flooding, precision cleaning that uses its special technologies, drying, reassembling and a
final inspection of the reassembled facilities.

61

My relations with CSR: "Providing Early Disaster Recovery Support Service"62

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group strives to take an environment-conscious approach in its investment and financing operations.

Integrating Environmental Consciousness into Investment Products
Tokio Marine Asset Management provides Premium World, an environmental investment trust fund that invests inJapanese and other companies involved in activities under the following themes. These themes are related toenvironmental or social issues arising from the growing economies and increasing population in the world, which
need to be sustained or improved.

For institutional investors, the company launched a socially responsible investment (SRI) fund targeting Japanesecompanies in January 2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group,
this fund aims to obtain long-term and stable added value based on the Group's unique environmental, social,governance and risk management (ESGR) analysis and evaluation. In March 2010, the company also launchedmutual funds for overseas institutional investors.
In the future, Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor
and improve investment performance over the long term while giving due consideration to ESG issues in its asset
management operations.

63Social Responsibility
Material Issue -Environmental-

Launching a Solar Energy FundAt the end of August 2012, Tokio Marine Asset Management rolled out a new fund for institutional investors,
including corporate pension funds, to invest in solar power plants. The new fund, TM Nippon Solar Energy Fund2012, is the company's first investment product targeting Japan's national infrastructure, with assets undermanagement amounting to approximately 9 billion yen and the investment period covering approximately 20 years.
The aim of this fund is to distribute its investment among 10 large solar power plants in Japan and provide returns
to investors from sales of power generated by these facilities.
Japan initiated a feed-in tariff (FIT) system for reusable energy sources in July 2012 with a view to increasing theuse of solar, wind and other reusable energy. The system requires all users of electricity, including businesses andhouseholds, to pay a surcharge on electricity generated from renewable sources. TM Nippon Solar Energy Fund2012, which is based on this FIT system, is designed to return investment income to citizens of Japan throughcorporate pension funds, the major investor of the fund.
Tokio Marine Asset Management believes that this fund will contribute to the diversification of energy sources. By
offering investment opportunities of social significance through this fund, the company strives to fulfill its social
roles and responsibilities as an asset management company.

64

Social Responsibility
Material Issue -Environmental-

Signatory to the United Nations-supported Principles for Responsible
Investment (PRI)
Recently, there has been increasing demand on asset owners (investors) and asset management companies toenforce their social roles and responsibilities via responsible investment.
The Principles for Responsible Investment (PRI) require investors to consider environmental, social andgovernance (ESG) aspects of potential investees in making investment decisions.

1. We will incorporate ESG issues into investment analysis and decision-making processes.
2. We will be active owners and incorporate ESG issues into our ownership policies and practices.
3. We will seek appropriate disclosure on ESG issues by the entities in which we invest.
4. We will promote acceptance and implementation of the Principles within the investment industry.
5. We will work together to enhance our effectiveness in implementing the Principles.
6. We will each report on our activities and progress towards implementing the Principles.

On April 1, 2011, Tokio Marine Asset Management signed the United Nations-supported PRI initiative, accepting
these principles as an asset management company. The company established a responsible investmentcommittee composed of the chief asset managers of each line, as well as a responsible investment group.
Through these steps, the company develops basic policies, processes and systems concerning responsible
investment, and undertakes initiatives that take into account environmental, social and governance (ESG) issues
during investment analysis, product development and exercise of voting rights.
As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment analysis andother actions, Tokio Marine & Nichido signed the PRI in August 2012.
In addition, Tokio Marine Capital, as the first private equity investment firm (GE) headquartered in Japan, signed
the PRI in April 2013.
These companies will make efforts to gain deeper insight into responsible investment and continue to fulfill theirsocial responsibilities in their investment and financing operations.

65Social Responsibility
Material Issue -Environmental-

Tokio Marine Group leverages the knowledge and expertise it has accumulated in the field of risk research topromote comprehensive support for corporate customers in making provisions for climate change and disasterrisks.

Environmental Consulting
Undertaking CSR through compliance and risk management in the fields of the economy, society and theenvironment, Tokio Marine & Nichido Risk Consulting minimizes the various risks involved in business
infrastructure and provides support for the construction of schemes that enable the creation of new corporate value
and the establishment of competitive advantage. In addition, the company supports corporate environmental
initiatives such as surveys of environment-related legal schemes in Japan and overseas, and the development ofschemes for responding to environmental laws and ordinances.

Environmental Management Consulting
The conventional corporate response to the environment has been primarily a passive one, centered on complying
with environmental laws and ordinances on matters such as pollution prevention. However, what is needed now isan active response that goes beyond response to laws and regulations to put environmental initiatives into practiceas a business. Also required is environmental management that aims for a harmonization of environment witheconomy, under which the response to environmental issues creates new business chances. In order forcompanies to realize environmental management, Tokio Marine & Nichido Risk Consulting conducts questionnaire
surveys on the subject of employees' environmental awareness and knowledge and interviews with relevant
departments, and by doing so, assesses the awareness and orientation of parties involved. Moreover, thecompany supports the drafting of environmental strategy, including environmental management philosophy,
environmental targets and medium-term planning while taking into account the outlook for medium- and long-term
policy and regulatory trends, clients' positions with respect to industry competitors, and clients' environmental
strategies.
Tokio Marine & Nichido Risk Consulting (in Japanese)66

Social Responsibility
Material Issue -Environmental-

Natural Disaster Consulting
Tokio Marine & Nichido Risk Consulting employs original analysis models to quantitatively identify earthquake andtyphoon risks that may vary among regions or types of facilities and, based on the results of prior analyses,
provides cost-effective risk mitigation solutions for customers. For risks concerning earthquakes, in particular, theresults of field surveys and document reviews are used to develop estimates of earthquake damage and provide
consulting on mitigation of earthquake damage. Other services include the review of real estate structural
calculation data, diagnosis of antiseismic capability of buildings and consulting based on tsunami damage
simulation models.
Tokio Marine & Nichido Risk Consulting: Natural Disasters Consulting (in Japanese)

Consulting for Establishment of Business Continuity Management (BCM)
Tokio Marine & Nichido Risk Consulting provides support for the establishment of business continuity management(BCM), a practice to develop, maintain and constantly improve business continuity plans (BCPs) encompassing
supply chains. BCPs serve to protect companies from earthquakes, floods, infectious diseases and othercontingencies. In addition to providing assistance at each stage of BCM establishment, from introduction anddevelopment to operation, the company collaborates with BELFOR, the world's largest disaster recovery specialist,
to offer early disaster recovery support services to disaster-affected business and production sites.
Tokio Marine & Nichido Risk Consulting: Business Continuity Management (BCM) (in Japanese)
Tokio Marine & Nichido Risk Consulting: Early Disaster Recovery Support Service by BELFOR (in Japanese)67Social Responsibility
Material Issue -Environmental-

Tokio Marine Group consumes a considerable amount of paper and energy in its business activities. The Grouphas been making continued efforts to reduce its environmental burden to the extent possible.

Management structure under an Environmental Management System
To reduce the environmental burden from its business activities and to advance environmental protection initiatives
in regions and communities, Tokio Marine Group appoints key personnel to roles promoting CSR activities withinGroup companies in Japan and overseas.
In our efforts to reduce the environmental burden in business activities, we perform PDCA management throughour proprietary Green Assist environmental management system, which draws on ISO 14001, and engage inenergy conservation and resource conservation initiatives. The head office of Tokio Marine & Nichido adopted an
EMS based on the ISO 14001 environmental management standard in fiscal 1999, and Tokio Marine & Nichido
Facilities did so in fiscal 2006.
* The targeted scope of data aggregation is major subsidiaries among consolidated companies (12 in Japan and19 overseas).
Among Group companies, there were no major issues noted in internal auditing or external examination under ISO
14001 and no violations of environmental laws or other regulations.

68Social Responsibility
Material Issue -Environmental-

Concept for Reducing Environmental Burden
Environmental burden caused by business activities of Tokio Marine Group is relatively small compared withcompanies in the manufacturing industry; however, the size of the Group makes it a large consumer of paper andenergy. In order to reduce the environmental burden from our business activities wherever possible, we havepositioned initiatives for reducing environmental burden as a key issue for the company. The entire Tokio Marine
Group, in Japan and overseas, is making efforts to become carbon neutral* under the following strategic concepts.

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.
2. Switch: Switch to natural energy.
3. Offset: Absorb and fix CO2 by mangrove planting and retirement of emissions credits.

* A Carbon neutral means that CO2 emitted in the course of a company's business activities is equivalent to thevolume of CO2 absorbed and reduced by way of mangrove planting, use of natural energy and the retirement ofemissions credits by such a company.

Initiatives toward becoming carbon neutral
Mangrove forests have an effect on theprevention and mitigation of global warming byabsorbing and fixing a significant volume ofCO2. Under the concept of "Insurance for the
Future of the Earth," Tokio Marine Group has
engaged in the Mangrove Planting Projectsince 1999. As of March 2013, 7,993 hectaresof mangrove forest have been planted throughthis project in nine countries, primarily in Asia.
Each Group company strives to reduce theenvironmental burden through energy
conservation and resource conservation. At
the same time, Tokio Marine Group aims toachieve carbon neutral status on a global basis, offsetting the CO2 emissions generated by its business activities
with CO2 absorption and fixation through means such as mangrove planting and Tradable Green Certificates (windpower).
Our CO2 emissions in fiscal 2012 reached 93,311 tons, or 123.9% of emissions in the previous year, primarily due
to the expansion of overseas business (including M&A) as well as a significant increase in the CO2 emissions
coefficient of Japanese power utilities (source: Environmental Burden Data). At the same time, our absorption andfixation of CO2 through mangrove planting and other means reached 84,360 tons. Although the result fell short ofachieving carbon neutral on a global basis, we will continue our efforts to reach that goal.
The calculations of the amount of CO2 emissions, CO2 absorption and fixation through mangrove planting and CO2
reduction through the purchase of renewable energy have been verified by a third-party organization (Ernst &Young Sustainability Co., Ltd.).

69

Social Responsibility
Material Issue -Environmental-

Energy Conservation and Resource Conservation Initiatives
Raising employees' energy conservation awarenessResponding to the calls for energy conservation (in particular, the restraint of electricity consumption during peak
periods) following the Great East Japan Earthquake of March 2011, Group companies in Japan are implementing
Summer & Winter Electricity-Saving Measures as an initiative to firmly establish electricity and energy
conservation. Specifically, the companies are making continuous efforts to (1) conserve energy in offices (reducing
unneeded light fixtures, placing restrictions on use of items (OA equipment, copiers, etc.) around power outlets,
and thoroughly managing air-conditioning (such as setting temperatures in offices to 28°C in summer and 19°C in
winter); and (2) review employees' work styles (such as active use of telecommuting and promotion of casual
dress). We also held a contest for employees and their families, The Electricity-Saving Measures Contest – Our
Home Electricity-Saving Strategies, and activities to boost awareness of summertime electricity-saving measures
at home. Further, we are making efforts to constrain CO2 emissions from energy usage, such as by expanding ouruse of TV/Web conferencing systems and restricting air travel for business (which also reduces costs).

70

Social Responsibility
Material Issue -Environmental-

Energy conservation measures in buildings and facilities
Tokio Marine Group's companies are engaged in initiatives* for energy conservation in buildings and facilities, as
appropriate for each structure.
* Estimated facilities investment value related to energy conservation measures: 1.947 billion yen (FY2012, Tokio
Marine & Nichido)* Upgrading to high-efficiency lighting fixtures (LED, etc.) and air conditioning; installation of motion sensors inlighting fixtures; etc.
At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate for eachbuilding or facility. As an example, Tokio Marine Centre (Singapore) has been actively introducing environmentallyconscious measures that include installment of energy-saving air-conditioning equipment and lighting fixtures,
installment of water-saving equipment that reuses rainwater, and placement of greenery.
Tokio Marine Insurance Singapore

Initiatives to reduce paper use
Tokio Marine Group's volume of paper consumed in fiscal 2012 was 9,781 tons (8,841 tons in Japan, 940 tons
overseas), 107.1% of the amount consumed in the previous year. In fiscal 2013, we are taking action under atarget of reducing this paper volume by 5% from the previous year.
As a measure to constrain paper consumption, Group companies are promoting the use of paperlessconferencing, using green procurement of stationery and office supplies, shifting forms and pamphlets to Web
formats (i.e., promoting paperless use), and firmly establishing the use of double-sided copying and aggregate
printing.

Promoting the use of recycled auto parts
From the perspective of creating a recycling-based society and reducing the burden on the environment (i.e.,
constraining CO2 emissions from the manufacture of parts*), Tokio Marine Group is calling on employees toengage in the Eco-Safe Driving program of the General Insurance Association of Japan, and is actively using
recycled auto parts when repairing vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance are taking action
in calling for the use of recycled auto parts and proposing the use of these parts to individual and corporate
customers that have met with accidents.
Number of instances of use of recycled auto parts (fiscal 2012, Tokio Marine & Nichido): about 18,500 (111.3%
compared with the previous year)
Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts: for example, 23.1
kg for a bumper, 97.3 kg for a door, etc. (Source: Survey by the General Insurance Association of Japan)
With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use of recycled parts. The
company's actions include distributing pamphlets to boost awareness of the Recycled Parts Usage Promotion
Campaign among agents and auto repair shops, as well as creating content for tablet devices to aid thesebusinesses in easily explaining the merits of recycled parts to customers.

71

Certification support for Eco-Action 21 (environmental management system for small- andmedium-sized enterprises)
For agents operating auto maintenance shops, Tokio Marine & Nichido provides support for certification andregistration of Eco-Action 21, the environmental management system for small- and medium-sized enterprises
formulated by the Ministry of the Environment. Specifically, the company holds business seminars for interested
agents to explain the necessary steps for certification and offers practical support. Through the company's support,
the auto maintenance shops of 83 companies have acquired certification.

Environmental Burden Data
Environmental Burden Data (Tokio Marine Group and consolidated companies)
Reductions targets for CO2 emissions- Reduction target in FY2013: To maintain FY2012 level (±0% year on year)- Mid-term target (FY2014): -10% (compared with FY2010 level)
CO2 Emissions from Energy Use (Fiscal 2012 results)
Fiscal 2012 CO2 emissions by Tokio Marine Group overall, against a start-of-year target of 75,277 tons
(maintaining the previous year's level), were 93,311 tons (124.0% of emissions in the previous year). The maincauses of the increase were as follows:- In Japan: (1) Energy conservation effects: -751 tons; (2) Impact of significant increase in the CO2 emissions
coefficient of Japanese power utilities: +11,970 tons
- Overseas: (1) Impact of business expansion: +1,004 tons; (2) Expansion of measurement targets through newcompany establishment, M&A, etc.: +5,986 tons** Calculated as Scope 1 + 2

Fiscal 2010

75,277 tons

93,311 tons

(93.0% compared(102.2% compared(124.0% comparedwith previous year)with previous year)with previous year)

60,235 tons

59,919 tons

71,191 tons

(92.2% compared(99.5% compared(118.8% comparedwith previous year)with previous year)with previous year)

13,457 tons

15,358 tons

22,120 tons

(96.5% compared(114.1% compared(144.0% comparedwith previous year)with previous year)with previous year)

Direct (gas,17,231 tons

18,013 tons

17,918 tons

heavy oil,

Domestic 13,790

Domestic 14,785

Domestic 14,371

gasoline and

tons

tons

tons

others)Overseas 3,442 tons

Overseas 3,228 tons

Overseas 3,547 tons

Indirect52,147 tons

52,665 tons

70,969 tons

(electricity,

Domestic 43,800

Domestic 42,139

Domestic 53,772

tons

tons

Breakdown Domestic

Overseas

Scope 2

Fiscal 2012

73,692 tons
CO2 emissions

Scope 1

Fiscal 201172

Fiscal 2010

Scope 3Fiscal 2011

Fiscal 2012

cold/hot water

tons

Overseas 10,526

Overseas 17,197

and others)

Overseas 8,347 tons

tons

tons

4,314 tons

4,598 tons

4,424 tons

Other

Domestic 2,645 tons

Domestic 2,995 tons

Domestic 3,048 tons

(business travel

Overseas 1,669 tons

Overseas 1,603 tons

Overseas 1,376 tons

by air)

Supplementary rate:

Supplementary rate:

Supplementary rate:

73.5％

77.7％

67.8%

CO2 emissions per employee

Number of employees(consolidated basis)

Fiscal 2010

Fiscal 2011

Fiscal 2012

2.48 tons (92.5%

2.44 tons (98.4%

2.83 tons (116.0%

compared withcompared withcompared withprevious year)

previous year)

previous year)

29,75830,83133,006

Fiscal 2010

Electricity usage

1,000
kWh

Fiscal 2011

Fiscal 2012

138,196

133,527

144,600

Gas usage

1,000m3

1,861

1,688

1,791

Other fuel usage

GJ

42,49535,271

31,905Gasoline usage

kℓ

5,515

6,360

6,645

29,68639,482

44,969(73.5％)(77.7％)(67.8％)

10,637

9,132

9,781

Business travel(by air)(Capture rate:

1,000kmemployee basis)
Paper usaget

The subject, activities and CO2 emission, removal volumes and retirement of emission credits are pursuant to ISO
14064-1 and the "Calculation, Reporting and Publication System for Greenhouse Gas Emissions based on the Act
on Promotion of Global Warming Countermeasures."73

Social Responsibility
Material Issue -Environmental-

Environmental Burden Data (Tokio Marine & Nichido)
CO2 Emissions Reduction Targets- Medium-term target (fiscal 2020): 40% reduction (compared with fiscal 2006 level)- Long-term target (fiscal 2050): 60% reduction (compared with fiscal 2006 level)
CO2 emissions originating from energy consumption (Fiscal 2012 results)
Fiscal 2012 CO2 emissions, against a start-of-year target of 44,028 tons (maintaining the previous year's level),
were 53,150 tons (120.7% of emissions in the previous year). The main causes of the increase were as follows:(1) CO2 reduction effect through energy conservation: -630 tons
(2) Impact of significant increase in the CO2 emissions coefficient of Japanese power utilities: +9,526 tons** Calculated as Scope 1 + 2

Fiscal 2010

CO2 emissions

Fiscal 2011

Fiscal 2012

45,234 tons

44,028 tons

53,150 tons

(91.7% compared(97.3% compared(120.7% comparedwith previous year)with previous year)with previous year)

9,578 tons

8,908 tons

8,605 tons

34,284 tons

33,619 tons

42,818 tons

1,587 tons

1,501 tons

1,727 tons

Direct (gas,
Scope 1heavy oil,gasoline andothers)Indirect

Scope 2(electricity,
cold/hot waterand others)
Other

Scope 3(business travel
by air)Fiscal 2010

CO2 emissions per employee

Number of employees(consolidated basis)

Fiscal 2011

Fiscal 2012

2.65 tons

2.52 tons

3.07 tons(90.1% compared to(95.1% compared to(121.8% compared toprevious year)

previous year)

previous year)

17,087

17,50917,32074

Social Responsibility
Material Issue -Environmental-

Fiscal 2010

Fiscal 2011

Fiscal 2012

Electricity usage

1,000kWh

96,36588,15987,777

Gas usage

1,000m3

1,199

1,003

1,003

Other fuel usage

GJ

39,551

34,96731,610Gasoline usage

kℓ

2,827

2,857

2,721

5,825

3,670

5,726

(100％)(100％)(100％)

Business travel(by air)(Capture rate:

1,000kmemployee basis)
Paper usage

t

7,624

6,825

7,495

Water usage

1,000m3

347

354

356

Waste usage

t

1,902

2,247

4,092

Recycling rate

％

66

69

62

- The subject, activities and CO2 emission, removal volumes and retirement of emission credits are pursuant to
ISO 14064-1 and the "Calculation, Reporting and Publication System for Greenhouse Gas Emissions based on
the Act on Promotion of Global Warming Countermeasures."- Figures for waste emissions fluctuate considerably due to expansion of the targeted scope of measurement.

75

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group is promoting initiatives for the preservation and sustainable use of biodiversity.

Relationship with Biodiversity
Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse gases,
mitigation of disaster risks from tsunamis and revitalization of regional economies. Under the following vision, theTokio Marine Group contributes to the preservation of biodiversity through reduction of paper usage as well as
mangrove planting and other environmental enlightenment programs.

Tokio Marine Group's Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most important environmental
issues and, as a good corporate citizen, conducts initiatives for the preservation and sustainable use of
biodiversity under the following two themes.
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in our businessactivities, to reduce our impact on biodiversity and to preserve biodiversity.
2. We engage in educational activities on the preservation of biodiversity for the general public and workwith our stakeholders to contribute to the development of a sustainable society.

Participation in the Promotion Partners Program under The Declaration of
Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January 2010 joined
the Promotion Partners program under the declaration. Our business activities comply with the declaration and its
behavioral guidelines.
The Declaration of Biodiversity by Nippon Keidanren (in Japanese)76

Social Responsibility
Material Issue -Environmental-

Contributing to the Preservation of Biodiversity through Our Businesses
Green Gift ProjectThrough eco-friendly products, we act as one with our agents in engaging in global environmental protection
initiatives and welcome participation by customers as well.
Since fiscal 2009, Tokio Marine & Nichido has operated the Green Gift Project. Under this project, we make adonation to mangrove planting activities, equivalent to the funds to plant two saplings for each new auto or fire
insurance policy that a customer chooses to view as an online document (Web policy) instead of a paper policy (abooklet).
Customers' selection of the Web policy option leads to the conservation of paper resources. At the same time, it
allows the company to reduce the environmental burden created by the manufacture of paper and its transport tothe company, the mailing of policies to customers, and the disposal of policies when unneeded. In addition,
donating to mangrove planting activities is an initiative with a number of beneficial effects, including contribution topreservation of biodiversity and prevention of global warming through the mangrove trees. In fiscal 2012, thenumber of agreements taking advantage of the Web policy option was about 8.6 million, representing a reduction
in paper usage of 2,400 tons.
To help customers better understand mangroves and experience participation in global
environmental protection activities, the company established a Green Gift page on its
website that reports on topics such as planting activities in various countries, updates on
the growth of planted saplings, and the volume of CO2 absorbed through the planting. The
company is also cooperating in human resource development in the regions where planting
occurs, and participates in the education support programs conducted by the international
NGO known as Room to Read in developing countries where planting takes place, such as
India and Bangladesh.
Through this project, Tokio Marine & Nichido will continue its initiatives aimed at conservation of paper resources,
prevention of global warming, and conservation of biodiversity. From October 2013, the company will further
expand its initiatives to support environmental protection activities in Japan as well.
Tokio Marine & Nichido Green Gift Project (in Japanese)77Social Responsibility
Material Issue -Environmental-

Contributing to the Preservation of Biodiversity through Social Contribution
Activities
Mangrove Planting Project
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily in Southeast
Asia. During the 14-year period to fiscal 2012, we planted 7,993 hectares of new forest in nine countries covering
Southeast Asia, South Asia and Fiji.
The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokio Marine &Nichido, with the original idea coming from employees who voiced their desire to launch a long-lasting initiative inthe environmental field. The project is conducted in partnership with the NGOs Action for Mangrove Reforestation(ACTMANG), the Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) andInternational Society for Mangrove Ecosystems (ISME) and through collaboration with local governments andcommunities.
"Mangrove" is a generic term for flora that thrives in brackish waters (where seawater and fresh water meet) along
tropical and subtropical coastlines and river mouths in Asia, Africa and South America. Mangroves are sometimes
referred to as "forests in the sea" and are effective in mitigating global warming as they absorb and fix large
volumes of CO2, a major cause of global warming. They also serve as natural levees to protect people's lives andlocal ecosystems from tidal waves, tsunamis and other natural disasters. For example, mangroves protected andsaved the lives of many people from the tsunami that occurred in the Indian Ocean as a result of the earthquake
off the island of Sumatra in December 2004.
The roots of mangrove trees also serve as a "cradle of life," creating a rich ecosystem by providing a safe home forfish, crabs and shrimps and attracting monkeys and birds. Growing mangroves provide fishery and forest
resources to local communities and contribute to sustainable development of the areas in which they are planted.
The Tokio Marine Group considers mangroves as "insurance for the future of the Earth" because they protect theplanet and people's lives and bring benefits. We are committed to being involved in the mangrove planting projectfor 100 years.
Indian Ocean tsunami from the earthquake off the island of Sumatra in December 2004

Mangrove planting area in Ranong, Thailand, the area

Tale Nok near Ranong, Thailand, which did not havebehind which was protected from tsunami damage.

mangroves, was damaged by the tsunami.

78

Social Responsibility
Material Issue -Environmental-

Fish and other animals living in mangrove forests

Creation of mangrove forests

Green Lessons: The Mangrove Story
As a part of our environmental awareness promotion activities, from 2005 the Tokio Marine Group has
implemented Green Lessons: The Mangrove Story. Through this program, lessons on the theme of "Global
Warming and Biodiversity" are conducted with employees and agents visiting elementary schools and special
education schools in the roles of volunteer instructors, and topics covered include mangrove planting and thereuse of uniforms. The program also donates flowerpots that are made with recycled uniforms.
As of the end of March 2013, the program has been held at 577 elementary schools and special education schools
nationwide, with approximately 40,120 children and students attending the lessons.

Environmental enlightenment program Green Lessons: The Mangrove Story (in Japanese)79Social Responsibility
Material Issue -Environmental-

Economic Benefits of Biodiversity and Ecosystems through Mangrove
Planting (Thailand)
Research related to the economic impact of mangrove forests on biodiversity was reported in the Economics of
Ecosystems and Biodiversity (TEEB) study, which was launched at the 10th Conference of the Parties to theConvention on Biological Diversity (COP10) in 2010. Based on the study results, Tokio Marine & Nichido
conducted a preliminary calculation of the economic benefits of a mangrove planting project in Thailand incooperation with Ernst & Young Sustainability Co., Ltd.
Tokio Marine & Nichido initiated its project to plant mangroves in Thailand in 2000. For the total area of 1,016
hectares covered during the 11-year period up until fiscal 2010, we used details outlined in the TEEB study andrelevant papers to estimate and compile the benefits by the respective items of self-sufficiency in food andgathering of timber and biomass fuels by local residents, increase in commercial fish catches, mitigation ofdamages caused by storms, corrosion control along coastlines and absorption of greenhouse gases.
As a result, the economic benefits will amount to a cumulative total of approximately 4.46 billion yen by 2030
(approximately 4.40 million yen per hectare over a total of 30 years from the commencement of mangrove
planting). Additionally, the economic benefits for a single year will increase to more than approximately 250 million
yen in 2022, and although it will subsequently trend downward, the amount is expected to remain at a base level ofapproximately 240 million yen from 2030 onwards per year.
A report of the United Nations Environment Programme (UNEP) stated that the costs of mangrove planting amount
to approximately 95,000 yen per hectare, which in turn indicates that plantations can achieve various benefits fromlocal biodiversity in the long term.

80

81

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group will take an active and broad role in society by working to raise environmental awareness,
proposing ways for protecting the environment and facilitating social contribution activities.

Environmental Enlightenment and Social Contribution
Tokio Marine Group promotes environmental education for children and university students as well as social
contribution activities including afforestation efforts.
Protection of the Global Environment

Participation in International Initiatives
Tokio Marine Group participates in international initiatives related to climate change and actively proposes ways
and means to mitigate and adapt to climate change.
Participation in External Initiatives

82Sustainability Report 2013

Material Issue ‐Social‐

Contributing to Local Communities and Societies• Challenging Social Issues ‐ Providing Value through Our Core Businesses• Local Communityy and Social Contribution Activities

Social Responsibility
Material Issue -Social-

Various social issues have surfaced in our society.
In the face of growing issues concerning disasters, healthcare and cancer, Tokio Marine Group has selected"contribution to local communities and societies" as disasters one of the CSR material issues that has to beaddressed by the entire Group. We help resolve these issues through our core businesses of insurance, financial
services and consulting. While doing so, we collaborate with local communities to provide solutions for disasterprevention and reduction, raise awareness for disaster preparedness and take an active role in local community
initiatives such as the Pink Ribbon Movement for improved cancer examination rates and a program to offer
educational assistance in developing countries. Through these endeavors, Tokio Marine Group acts as a good
corporate citizen and contributes to the creation of a sustainable society.

Challenging Social Issues -Providing Value

Local Community and Social Contribution

through Our Core Businesses-

Activities

Climate Change and Natural Disaster Risk

Protection of the Global Environment

Healthcare

Growth of Young People

CancerSafety and Security

Other

84

Social Responsibility
Material Issue -Social-Through our core businesses, we deliver new value that ensures the "safety and security" of society against risks
that have become increasingly diversified and complex along with the times. The following sections provide
examples of our initiatives related to respective social issues.

Against climate change and natural disaster risk,

Tokio Marine Group delivers "security" to customers

Tokio Marine Group delivers "safety and security" toby offering insurance products tailored to changes

its customers by enhancing its insurance coveragein the social environment and customer needs andand providing a diverse range of products andthrough consultation services by healthcare

services including support for early recovery.

specialists.

Tokio Marine Group provides support to the Pink

Tokio Marine Group responds to diversifying

Ribbon Movement and promotes its own initiative,

customer needs by combining the abilities of its

the Movement to Protect Customers from Cancer,

Group member companies to provide new products

as part of efforts to fulfill its mission and social roles

and services that anticipate the changing times andas an insurance company.

extend beyond the framework of existing insurance
products and services.

85

Social Responsibility
Material Issue -Social-

We deliver "security" to customers by offering insurance products tailored to changes in the social environmentand customer needs and through consultation services by healthcare specialists.

Initiatives for Living BenefitsLife Insurance Revolution to Protect One's Living
With the aging of society, advances in medical technology and shorter hospital
stays, a blank area of coverage has arisen that cannot be covered by conventional
medical insurance or death coverage, such as the need for outpatient treatment
and nursing care after a discharge or a decline in revenues due to aftereffects thatmake the insured unable to work as before hospitalization.
To widely publicize the need to prepare for this blank area of coverage, Tokio
Marine & Nichido Life started an initiative called the Life Insurance Revolution toProtect One's Living in October 2012. The company will conduct the Life Insurance
Revolution to Protect One's Living to dispel anxieties about the period of inability towork and nursing care as a result of home care and rehabilitation, and support
customers’ treatment, household expenses, longevity and health.

86

Social Responsibility
Material Issue -Social-87Social Responsibility
Material Issue -Social-

Living Benefit ProductsHousehold Income Term Insurance with Inability to Work Benefit Insurance Plan (launched October 15,
2012)
The Household Income Term Insurance with Inability to Work Benefit Insurance Plan
is a policy that offers monthly benefits in the event of the inability to work due to oneof five diseases (malignant neoplasm (cancer),* acute myocardial infarction, stroke,cirrhosis of the liver, chronic renal failure) or the need for nursing care due to illness
or injury, in addition to death or severe disability. Customer needs are shifting fromdeath benefits to life benefits that cover a decrease in earnings in the event of theinability to work as before due to illness or the need for nursing care due to a traffic
accident or other cause. Tokio Marine & Nichido Life developed this product to meetthose customer needs.
* Excluding in-situ cancer and skin cancer other than cutaneous malignant
melanoma.

Medical Kit R (launched January 22, 2013)
Medical Kit R is an insurance product that covers hospitalization due to illness or
injury, surgery and radiation therapy through the policyholder's lifetime. Furthermore,
it is a new type of medical insurance that refunds the excess of premiums paid1) overbenefits received for hospitalization2) in the form of a health refund benefit at the ageof 70. Even someone who is healthy today has a rising risk of hospitalization withincreasing age. Moreover, premiums are high when taking out a policy at anadvanced age, and coverage may be denied due to a pre-existing condition. This
product was developed in light of these factors as a new concept that refunds
premiums paid up to the age of 70 as a health benefit to reduce the burden of paying
premiums up to the age of 70 and enable customers over 70 who take out policies tomaintain coverage for the rest of their lives with the same premiums.
1) Applies to premiums on basic policy only, not to premiums on riders.
2) Benefits for hospitalization due to illness, hospitalization due to disaster, surgery
and radiation therapy.
My Relations with CSR: A New Form of Medical Insurance88Social Responsibility
Material Issue -Social-

Initiatives for Longevity Risk: "Academy of Health and Long Life"In February 2012, Tokio Marine & Nichido Life established the "Academy of Health and Long Life" section of its
website to convey to the broadest possible audience the importance of disease prevention and healthmanagement in leading a healthy life long into the future. Tokio Marine & Nichido Life guides visitors through theacademy and explains what is available at the Health Promotion Center, Retirement Preparations Center andLibrary. Each "facility" provides easy access to information maintained by Tokio Marine & Nichido Life, Tokio
Marine & Nichido Medical Service, Tokio Marine Nichido Better Life Service and other business partners, which
relate to the topics below.

Main Contents- Lifestyle-related disease self-check- Understanding and preventing
Health Promotion

lifestyle-related diseases

Building- Case studies of five diseases*- Dr. Negoro's health and longevity
lifestyle course

Preparation for Old
Age Building

Library- Building up capital- Current state of nursing care
- Case studies of nursing care
- Survey of attitudes about cancer- Survey of attitudes about longevity* Malignant neoplasm (cancer), acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure
Tokio Marine & Nichido Life: Academy of Health and Long Life (in Japanese)89

Social Responsibility
Material Issue -Social-

Medical Assist: Providing 24/7 Telephone Support for Customers Seeking
Advice on Illness or Injury
Medical Assist is a free health and healthcare consultation service that
supports the health of policyholders and insurees of Tokio Marine & Nichido
and Tokio Marine & Nichido Life, including their families. Assistance isprovided via telephone 24 hours a day, seven days a week, including advice
on everyday physical accidents, methods for handling emergencies such assudden illnesses or injuries, information about hospitals, clinics and othermedical facilities that examine patients on holidays or late at night, consultation
with specialists in a range of more than 30 medical examination fields (byappointment only), and arrangements for transfer to other hospitals on behalf

Call centerof patients. Such concern are addressed by highly specialized healthcare
professionals including emergency medical specialists who take leading rolesin emergency medical institutions, medical specialists qualified as university
professors or assistant professors, and nurses with a wealth of clinicalexperience. Nurses make the initial response to customer inquiries, anddepending on the case, emergency medical specialists and other medical staff
address the issue thereafter as necessary.

90Social Responsibility
Material Issue -Social-

Medical Assist Service Overview
Emergency medical specialists who play a first-line role at emergency
Emergency medical

medical institutions and nurses with a wealth of clinical experience respondconsultation

to urgent medical consultation requests and consult on everyday physicalconcerns 24 hours a day/7 days a week.
Medical specialists (qualified as university professors or assistantConsultation with medical

professors) in various diagnostic fields (more than 30 medical examination

specialists by appointment

fields) provide consultation via telephone regarding medical care andhealth by appointment.

Information of medical
institutions

Information from a database of 450,000 facilities nationwide is provided
about emergency care hospitals that accept patients at night and on
holidays, the closest medical institutions while traveling, etc.
A series of services are carried out for customers who become hospitalized
at a leisure or business travel destination, including arrangements for a
private ambulance, special procedures for boarding aircraft, andTransfers/Arranging patientarrangements for a doctor, nurse or other healthcare professional as atransfers

companion, when transferring such customers from emergency care
hospitals to hospitals near their homes.
(Expenses incurred in the course of transportation shall be paid bycustomers.)

Cancer-specific consultation
centers

Highly specialized doctors, nurses and other medical staff respond tovarious concerns about cancer. They also attend to the concerns ofpatients who are fighting against cancer and their families.

For example, in the case of providing consultation about a child stung by a bee, a detailed explanation is given
about symptoms, with an explanation of the necessity of emergency medical care followed by advice on temporary
first aid adapted to the symptoms at that time.
Medical Assist (Tokio Marine & Nichido Life, in Japanese)91Social Responsibility
Material Issue -Social-

Joint Planning and Development Support for docomo Healthcare's Karada no
Kimochi
Tokio Marine & Nichido conducted joint planning and development support for the cash benefit for medical
treatment portion of Karada no Kimochi ("How my body feels") service provided by docomo Healthcare, Inc. from
June 1, 2013. Karada no Kimochi is a service that allows customers to grasp their daily biorhythm and receive
advice on leading a healthy life. When the input data uncovers a change in body condition, the customer is
encouraged to see a doctor and receives a cash benefit when medical advice and treatment is received from aqualified medical professional, achieving support for peace of mind. The service has a high level of social
significance because of its link to prevention and early detection of breast cancer and uterine cancer, two serious
illnesses affecting women for which early detection efforts are lagging behind in Japan.

docomo Healthcare's Karada no Kimochi

Support for Technical Care Helper Training
Amid the rapid progress of the aging of society, an increasing number of companies, not only nursing facilities but
also companies mainly in the service industry, are focusing on dealing with elderly and disabled customers bytraining their employees with information and techniques on caregiving. Tokio Marine Nichido Better Life Service,
which conducts business supporting home visit and in-home nursing care, has partnered with the non-profit
organization Japan Technical Care Helper Promotion Council since 2011 to use its accumulated knowledge andexperience in this business field to provide Technical Care Helper qualification training courses. The Technical
Care Helper Certificate is given by the Japan Technical Care Helper Promotion Council to provide caregivers witha sense of security by covering application of basic rules in addition to caregiving information and techniques forthe elderly and disabled. As of March 31, 2013, 1,155 students from automobile dealers, travel agencies andelsewhere had taken the course. We are working to spread caregiving information and techniques with the aim of asociety where everyone can lead their lives with security.
My Relations with CSR: Support for Technical Care Helper Training92Social Responsibility
Material Issue -Social-

Support for Mental Health Management
Depression is considered a modern-day illness, but with the effects of various countermeasures since 2008, when
the number of patients with depression exceeded one million in Japan, the increase in patients has halted although
the number remains at a high level.1) This plateau is thought to show the effect of the adoption of countermeasuresat many companies. On the other hand, however, the number of workers’ compensation insurance claims formental disorders continues to rise.2) As a result, employee mental health care is not only positioned as part ofhealth and welfare, but is rising in importance as an aspect of corporate risk management.
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support the mental
health management of companies. Under EAP, a team of psychiatrists, clinical psychotherapists and otherspecialists provides a comprehensive range of services from notifying employees who have no clear symptoms but
are judged prone to depression based on the results of employee stress checks to providing supportive care during
a leave of absence or when returning to work and preventing recurrence. The team provides e-mail, telephone andface-to-face consultation services and gives referrals to tie-up medical institutions nationwide. In addition, themental health e-learning content "Welcome to Himiko's Room" was launched in February 2013 as an optional
program of EAP using personal computers as well as smartphones, tablets and other electronic terminals. The elearning content was developed in response to requests from customer companies that wished to increase thestress tolerance of employees who were thought mentally and physically sound as well as employees sufferingfrom mental health disorders and to provide opportunities for employees to care for themselves independently. As
such, employees can enjoy themselves while independently learning about how they can deal with circumstancesand events, which can be linked to improving stress tolerance.
In addition to these support services for individual employees, the program assists companies in performing trend
analysis of organizational stress levels and building a mental healthcare structure. To date, EAP has been utilizedby more than 200,000 corporate employees in every age group, gender, business field and job type. We willcontinue to offer this program to everyone needing this type of support to assist them in maintaining better mental
health.
Sources
1) "Summary of Patient Survey 2008" and "Summary of Patient Survey 2011" by the Ministry of Health, Labour andWelfare2) "Summary of Worker's Compensation for Brain/Heart Disease and Mental Disorders 2011" by the Ministry of
Health, Labour and Welfare
Tokio Marine & Nichido Medical Service health promotion under EAP (in Japanese)93Social Responsibility
Material Issue -Social-

Initiatives for Food
We believe that being able to eat is the basis of happiness.
Hyldemoer/Hyutte, a for-profit senior home with nursing services operated by Tokio Marine Nichido Samuel,conducts research on all aspects of food, from its form to oral hygiene, the occlusion of false teeth and the angle ofa chair's backrest so that residents who can no longer eat food normally can once again enjoy the pleasure ofeating.
In addition, the company has developed More Dish 3 (MD3), original nursing meals for residents who can only eat
chopped food. Using the company's original preparation methods that make the most of the natural flavor of theingredients, the meals look and taste virtually the same as normal meals.
Tokio Marine Nichido Samuel: Initiatives for Food94

Social Responsibility
Material Issue -Social-

As part of efforts to fulfill its mission and social roles as an insurance company, Tokio Marine Group started
providing support for the Pink Ribbon Movement, a campaign to convey the importance of early detection of breast
cancer, in 2005 through non-profit organization J.POSH in order to raise cancer awareness among the public. In
addition to engaging in these activities and providing financial support to customers via insurance payments, wenow seek ways to ease the hardship and suffering of customers and their families fighting against cancer bypromoting our own initiative, the Movement to Protect Customers from Cancer.

Movement to Protect Customers from Cancer
In Japan, cancer is considered a national disease, a source of much grief. The fact has fueled our desire to protect
our customers from cancer, to help ease the suffering of cancer patients and to assist their families going throughthe ordeal. For us, the social role of an insurance company now extends beyond delivering financial confidence interms of insurance payments to working to prevent cancer and providing mental support. Accordingly, we havelaunched the Movement to Protect Customers from Cancer, which consists of the following three steps.
(1) Learning about cancer
Each of our employees and agents is voluntarily studying about cancer, its current status, preventive measures,
treatment options and the reality of cancer care in each region, and holding study sessions frequently.
(2) Spreading the message about cancer
Periodical checkups and early detection are two key factors associated with a high probability of being cured ofcancer besides such preventive measures as improving dietary habits and quitting smoking. Employees andagents in each region personally take the initiative in raising cancer awareness. We have developed tools toconvey the importance of preventive measures and checkups as well as knowledge on cancer in an easy-tounderstand manner. We have also been holding seminars, participating in cancer awareness efforts including
street campaigns under the Pink Ribbon Movement and promoting collaboration with regulations such as local
authorities in Japan.
(3) Providing support against cancer
Cancer causes enormous psychological stress on patients and their families. To help alleviate their distress, Tokio
Marine & Nichido Life operates a cancer-specific consultation center through which doctors and nurses specialized
in many types of cancer and their medical treatment listen to the problems of customers and offer advice over the
telephone. Expert advisors also provide home consultation services to support our customers mentally, helping
them maintain a strong will to fight against cancer.

95

Social Responsibility
Material Issue -Social-

Leading Causes of Death in Japan96

Social Responsibility
Material Issue -Social-

Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an early stage. However,the checkup rate is as low as approximately 20% on a national average, being far lower than 50% targeted by thegovernment and local authorities. Based on the belief that joint action with as many people as possible isindispensable for improving the situation, Tokio Marine & Nichido Life has signed agreements with 44 prefectural
bodies and 16 cities (as of March 31, 2013) and has been actively promoting collaboration with them to call more
attention to cancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life became a promoting partner for Corporate Actions for Cancer
Checkups, a national project commissioned by the Ministry of Health, Labour and Welfare to raise the cancer
examination rate to more than 50% through joint efforts by the government and companies. By taking part in thispublic-private partnership, we intend to contribute to the improvement of the cancer examination rate in Japan.

Nationwide Regional Activities
Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with the aim ofdisseminating cancer knowledge and increasing cancer examination rates. In addition to periodic cancer-related
study sessions, exchange meetings and seminars for agents/consignees at branch offices across the country, wehold a national conference of employees and agent/consignee representatives who are actively and responsibly
engaged in these cancer awareness efforts. At the sixth conference held in October 2012, about 3,000
representatives nationwide were simultaneously connected via the company's internal satellite broadcasting
system. This national conference serves to extend knowledge and foster a strong sense of mission concerning
cancer awareness through lectures by cancer patients and medical workers.

Joint Research with the Shizuoka Cancer Center
In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical
Service (TMS), both of which provide insurance products and medical
services from patients' viewpoints, concluded a comprehensive agreement
on joint research into the best ways to provide consultation, support andinformation regarding the treatment of cancer with the Shizuoka Cancer
Center, one of the top-level facilities in Japan for the diagnosis andtreatment of cancer and support services for cancer patients and theirfamilies. This joint research program has been promoting initiatives to

Shizuoka Cancer Center (establishedprotect customers against risks, worries and anxieties by jointly developingby Shizuoka Prefecture)

tools to communicate to them in plain language the importance ofpreventive medicine and medical checkups, as well as knowledge on
cancer; carrying out drives for education through Tokio Marine & Nichido
Life's nationwide sales network; and opening a special counter for cancer
consultation at TMS's 24-hour Call Center.

97

Social Responsibility
Material Issue -Social-

Tokio Marine Group responds to diversifying customer needs by combining the abilities of its Group companies toprovide new products and services that anticipate the changing times and extend beyond the framework of existing
insurance products and services.

Efforts to Utilize Insurance Products More Conveniently
Sale of One Day Auto Insurance
Tokio Marine & Nichido sells One Day Auto Insurance (driver insurance available in the unit of days), which can bepurchased anytime and anywhere via mobile phone. It is the first of its kind in the insurance industry in Japan,
allowing infrequent drivers using cars owned by their parents or friends to purchase insurance at the cost of 500
yen a day for just the number of days needed. The product was launched in January 2012, and the cumulative
number of days insured exceeded 200,000 in September 2012.
Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the 2011 Nikkei Superior
Products and Services Awards, an annual award organized by Nikkei Inc. to recognize exceptional new products
and services. In addition to the novelty of enabling customers to buy the auto insurance at a reasonable price, withgreater ease and when and where needed, the product was highly acclaimed for its ability to help resolve one
social issue of increasing traffic accidents involving uninsured drivers.
Currently, the number of traffic accidents by uninsured drivers is estimated to exceed 100,000 a year. Through thisproduct, Tokio Marine & Nichido will continue to contribute to the reduction of uninsured drivers involved in traffic
accidents and ensure "safety and security" by providing products and services that are useful in people's daily lives
and business activities.
My Relations with CSR: Development of Auto Insurance Available in the Unit of Days
Tokio Marine & Nichido One Day Auto Insurance (in Japanese)98Social Responsibility
Material Issue -Social-

Addressing New Services via Smartphone
Smartphones accounted for about seven out of every ten mobile phones sold domestically in fiscal 2012 and havebeen rapidly gaining popularity among users.
Tokio Marine & Nichido provides the free smartphone application Mobile Agent to its
customers. This application can be used to display and confirm policy content andcontact points for insurance, and enables access to disaster prevention information
using a GPS. Users can also apply for One Day Auto Insurance via Mobile Agent. In
addition, from October 2013, the service has added a function that allows users tomake arrangements for a tow truck after an accident in as few as three taps; afunction that allows customers to photograph their damaged vehicle and theaccident scene and easily send the photos to Tokio Marine & Nichido; and a function
for confirming the status of progress of response to the accident. We will work tofurther improve convenience for customers as an insurance service that can be
carried around and used anytime and anywhere.
E. design Insurance has been providing various services for automobile insurance using smartphones since April
2011. After accessing the Internet via their smartphones, policyholders can use them for services such as reporting
accidents, verifying accident response status, making changes to contract details and renewal procedures.
Additionally, customers who are considering applying for auto insurance can complete overall procedures, fromrequesting an estimate to final application, via smartphone.
With these and other efforts to bring better convenience and higher quality to customers, E. design Insurance has
been ranked number one overall in customer satisfaction for auto insurance in 2013 surveys by both Oricon and
Rakuten. The company will work to further improve customer convenience by providing various services throughthe Internet, including smartphones.
Tokio Marine & Nichido Mobile AgentE. design Insurance Annual Report (in Japanese)99

Social Responsibility
Material Issue -Social-

Home Choice Assist Supports Measures to Prevent Recurrence after an Accident
For customers who have experienced damage to their personal property from fire, lightning, explosion or theft,
Tokio Marine & Nichido offers Home Choice Assist, a policy with a rider that offers compensation for taking
measures to prevent recurrence of fire or theft to alleviate as much as possible customer concerns about
recurrence. A new framework allows policyholders to choose freely from a menu of reimbursement for various
items including expenses for purchase of reserve products to prepare for a disaster and installation of handoperated fire extinguishers, security cameras and sensors. By playing a role in our customers’ disastercountermeasures and prevention of accident recurrence, we aim to provide safety and security.

The development of Home Choice Assist incorporates our customers’ opinions and wishes.
What supplementary services would you like from an insurance company after a fire or theft?
- A service that bears the expenses of installing security locks and windows (Female, 50s)
- Security camera installation (Female, 30s)
- A consultation service that suggests appropriate measures to be taken based on actual cases ofaccident or theft (Male, 30s)
Home Choice Assist was developed based on these opinions.

Tokio Marine & Nichido Home Choice Assist

Overseas Total Support Desk Assists Overseas Travelers in Case of Emergency
Overseas travel insurance is a major support for overseas travelers with concerns such as injury, illness or theft.
Tokio Marine & Nichido has established the Overseas Total Support Desk, which provides 24-hour, year-roundconsultation in Japanese on accidents, injuries and other difficulties while overseas as well as insurance. Tokio
Marine Group company International Assistance (INTAC) receives calls from customers traveling overseas at a
centralized point in Tokyo to provide a speedy response in Japanese for various problems and consultations andoffer appropriate advice and arrangements on matters such as injury, illness or theft while overseas, insurance
terms and conditions, and the method for making a claim.
Tokio Marine & Nichido Overseas Total Support Desk

100

Social Responsibility
Material Issue -Social-

Reducing World Poverty
Establishing Japan's First Fund to Invest in Microfinance-Related Assets
Microfinance is a system to provide financial services, including microcredit loans (small loans usually provided
without collateral), savings and insurance, to low-income entrepreneurs who traditionally have no access to these
services. The system, for example, provides short-term loans to low-income households, and they use these funds
to buy chickens. When they pay off loans in full using profits generated from the sale of eggs and poultry products,
the system in turn provides funds to build a chicken coop. The major characteristic of microfinancing is that it helps
people get out of poverty and become financially independent. It has recently drawn much attention in theinternational community as a social investment tool that provides direct aid for and generates immediate outcomesin reducing poverty around the world. The number of financial institutions providing microfinance services to lowincome entrepreneurs mainly in developing countries (Microfinance Institutions - MFIs) has begun to show rapid
growth.
The Microfinance Fund makes direct investments in creditworthy MFIs and purchases bonds issued by theInternational Bank for Reconstruction and Development and other international financial institutions that are keenly
working to improve the business environment for MFIs. Microcredits provided under the microfinancing systemgenerally show a high ratio of repayment and a low tendency of turning into bad loans. Thus, investments in MFIs
are simultaneously investments in businesses with high potential. We strive to turn the fund into a sustainable
investment trust with a continued growth capability by taking part in efforts to reduce poverty and seeking higher
returns at the same time. In the future, we plan to gain support from more investors by providing a detailed reporton the performance of the fund both financially and by specifically showing how it has contributed to resolving
poverty issues.
Tokio Marine Asset Management Daiwa Microfinance Fund (in Japanese)101Social Responsibility
Material Issue -Social-

Example of Investment in an MFI[Indonesia] Bank Andara
Bank Andara is a financial institution that provides services to MFIs rather
than making loans directly to individuals.
It provided basic loan and deposit services as a local bank based in Bali
since 1969. In 2008, five international organizations, including International
Finance Corporation (IFC), with a strong interest in social and economic
development in emerging nations invested in Bank Andara and become its
major stockholders. In 2009, it became a bank for MFIs, providing financial
services mainly to small-scale local MFIs.
* Example of a Borrower (Published with the borrower's consent)
Park Sahadi
Use of funds: Purchase of materials for painting, etc.
Mr. Sahadi, who has loved painting since childhood, already has a 40year career as a professional painter. However, with problems finding aroute for selling his paintings as a business and an inability to locate
purchasers, collectors or galleries likely to buy his work, making a living
through painting was very difficult.
Local banks were hesitant to fund Mr. Sahadi's painting business, but
after discussions with Bank Andara and one of its local customer MFIs
(BPR Bank Jogia), he borrowed 25 million rupiah (approximately 227,000 yen: 1 IDR = approximately
0.0091 JPY) and began sales as a professional painter. Mr. Sahadi built a design studio with the funds heborrowed and began the process of painting and selling numerous works. He was even able to show his
work in an exhibition at the Four Seasons Hotel in Jakarta. Currently, eight collectors regularly purchase Mr.
Sahadi's work. He would like to find 15 collectors to stabilize his earnings. In the future, Mr. Sahadi isthinking of holding an exhibition that presents the appeal of the rhythmical sound of the brush used to makehis paintings along with their visual appeal, the first such attempt not just in Indonesia but in the world.

102

Social Responsibility
Material Issue -Social-

Providing "Safety and Security" to Customers in Islamic Nations
In Islamic nations, conventional insurance products were not accepted under Islamic law, which prohibitstransactions involving a great deal of uncertainty, gambling and paying and receiving of interest. Foreseeing
customer needs in Islamic nations, Tokio Marine Group quickly initiated extensive research and, ahead of otherglobal insurance companies, in 2001 started sales of original insurance products based on a mutual-aid andinsurance scheme conforming to Islamic law. We now have a system to deliver "safety and security" to people whootherwise have no access to insurance products because of such religious reasons. Currently, Tokio Marine Group
provides these Islamic-style products in Egypt and Saudi Arabia.
Alinma Tokio Marine (Saudi Arabia)

Launching an Engagement-Focused Fund to Invest in Japanese Companies
In the United States and Europe, there has been an increasing tendency among institutional investors, including
pension funds, to emphasize engagement with investee companies with a view to promoting responsible
investment. This type of engagement has not yet been as popular in Japan.
Jointly with Governance for Owners (GO),* Tokio Marine Asset Management (TMAM) launched the TMAM-GO
Japan Engagement Fund in March 2012. This engagement-focused fund primarily invests in small- to mediumsized Japanese companies having strong core businesses. By promoting engagement with investee companies as
an investor fully understanding the corporate culture in Japan, TMAM intends to deepen mutual understanding
between investors and Japanese companies and provide increased corporate value over the long term.
* Governance for Owners
An independent asset management partnership based in London, characterized by its investment strategy that
focuses on enhancement of long-term corporate value through amicable engagement with investee companies
listed on European stock markets.
Tokio Marine Asset Management (in Japanese)103Social Responsibility
Material Issue -Social-

Tokio Marine Group undertakes local community and social contribution activities around the world, focusing on
the three areas of "protection of the global environment," "growth of young people" and "safety and security."
These activities emphasize voluntary engagement by employees of the entire Group and collaboration with nonprofit organizations (NPOs) with the know-how and network required for local community and social contribution
activities.
With the aim of fostering a corporate culture in which employees naturally engage in making contributions to local
communities and society, the FY2012-FY2014 mid-term business plan sets a target of a 100% participation rate bydomestic Group employees in contribution activities for local communities and society by the end of fiscal 2014.
The participation rate in fiscal 2012 was 83.9%.

Plans and Results of Fiscal 2012/Highlights

TargetTo increase the ratio of domestic Group employees participating in local community and social contribution
activities to 80% by the end of fiscal 2012.
Results/Highlights- During fiscal 2012, a total of about 20,415 domestic Group employees (83.9% of the entire workforce)
participated in a range of volunteer activities* throughout Japan. Tokio Marine & Nichido Facilities, inparticular, successfully raised employee awareness through periodic in-house promotion campaigns,
resulting in 100% of employees taking part in volunteer activities in fiscal 2011.
* Volunteer activities include engaging in cleanup activities, serving as an instructor in the Green Lessons
program and participating in workshops for using Automated External Defibrillators (AEDs) and practicing
other life-saving skills, as well as in courses to foster support for dementia care.

104

Social Responsibility
Material Issue -Social-Engagement with Non-Governmental Organizations (NGOs)
Tokio Marine Group promotes local community and social contribution activities in collaboration with NPOs
committed to solving various issues in local communities. In the Mangrove Planting Project, one of the mostnotable initiatives undertaken by the Group, we have formed a long-term partnership with the NPOs Action for
Mangrove Reforestation (ACTMANG) specialized in mangrove planting, the organization for Industrial, Spiritualand Cultural Advancement-International (OISCA) and International Society for Mangrove Ecosystems (ISME).
Besides planting mangroves, we cooperate in improving environmental awareness, such as providing
environmental education and workshops for local residents and children, and promoting industries in thedesignated planting regions.

Activities by Individuals and Groups of Employees
Tokio Marine Group defines three action themes shared among all countries and regions around the world("protection of the global environment," "growth of young people" and "safety and security") and encourages
employees of every Group company and at every workplace to conduct at least one local community and social
contribution activity per year. In fiscal 2012, we continued another theme from fiscal 2011, "support for recovery
from the Great East Japan Earthquake," and undertook various activities both in and outside Japan to support
areas affected by the disaster.
With a view toward fostering employee volunteerism, the Group designates October and November as CSR
Months. At Tokio Marine & Nichido, many employees took part in a variety of volunteer activities throughout Japan.
A total of approximately 3,400 participants took part in 13 CSR events held at the Head Office during the twomonth period, including a fair selling goods to support the disaster area.

105

Social Responsibility
Material Issue -Social-

Support Systems and Programs
All Tokio Marine Group companies encourage the proactive participation of their employees in local communityand social contribution activities by introducing them to activities in which they may be able to participate or bycreating a volunteer leave system or the Presidential CSR Awards for activities highly regarded by local
communities and society.
Overview of Support Systems/Programs and Fiscal 2012 Results (Tokio Marine & Nichido)
A system in which the company makes a donation matching the
Matching gift systemamount voluntarily donated by employees (14 cases totaling 457,250
yen)

Volunteer leave/leave of absence

A system to support employees for their volunteer time (used by 114

systememployees)
A donation program operated by employee volunteers
In fiscal 2012, a total of 7,837,468 yen donated by 4,424 employees
was distributed to the following organizations:Share Happiness Club- International Society for Mangrove Ecosystems (ISME) ("protectionof the global environment" theme);- Child Line Japan (NPO) ("growth of young people" theme)- Peace Boat Disaster Relief Volunteer Center ("safety and security"
theme)A program to encourage each office, department, Group company,

Share Happiness Movement

overseas office and agent to conduct at least one volunteer activity ayear
A scheme to recognize protection of the environment, as well as local

Presidential CSR Awards for
activities contributing to local
communities and society andprotection of the environment

community and social contribution activities conducted by offices andbranches across Japan, Group companies, overseas offices andagents, which strongly represent the essence of Tokio Marine Groupand are highly recognized by local communities and society. In fiscal
2012, awards were presented to nine initiatives undertaken by
offices, branches and Group companies nationwide.

106Social Responsibility
Material Issue -Social-

Donations (including Monetary and In-Kind Donations by Employees andAgents)Approximately 743 million yen
Monetary donations

Among these donations, the amount allocated for disaster relief for
the Great East Japan Earthquake: Approximately 40 million yen

Examples of Activities

Mangrove Planting Volunteers
Support for the Ten-Year Restoration Project of the Coastal Forests of
Tohoku Region
Green Lessons: The Mangrove Story
Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine &Nichido's Forest for the FutureChildren's Environmental Award
Marunouchi Citizens Environmental Forum
Global Warming and Natural Disaster Risk Seminars by Tokio Marine &Nichido and the Tokio Marine Research InstituteDisplay in the Eco-Products Exhibition
Participation in Earth Hour by Group Company in Hong Kong
GREENPHLY Environmental Awareness Program

Social Contribution Activities through Foundations
Programs for Preschool and School Children (Delivery of Lesson Programs
and Environmental Education)
Ashinaga My Walk
Making Kiwanis Dolls
Picture Book Donation Campaign
Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming
TournamentParticipating in Room to Read's Educational Support Program in Developing
Countries
Scholarship Program for High School Students in Indonesia
Educational Assistance for Children in China
Support for a Charity Marathon in the Republic of Sierra Leone in Africa
Charity Event to Support Ronald McDonald House
Volunteer School Repairs for Chicago Cares Serve-a-thon107

Social Responsibility
Material Issue -Social-

Initiatives to Support Recovery of Areas Affected by the Great East Japan
Earthquake
Initiatives for Lessons on Disaster Prevention
For Tomorrow's Smiles: Disaster Prevention and Mitigation Site
Clear File Folder for Disasters
Contributing to Safety and Security in Local Communities
Cooperating with the NPO Association for Assistance to Children Orphanedin Traffic Accidents
Courses to Foster Support for Dementia Care
AED Workshop to Practice Life-Saving Skills
Promoting the Pink Ribbon Movement
Collaboration with the Iwate Hospice Association
N Program to Support Young Physicians to Gain Clinical Experience in the
United States
Collaboration with Japan Deaf-Blind Association
Collaboration with the Special Olympics Nippon Foundation
Working Together with the Sawayaka Welfare Foundation
Participating in the TABLE FOR TWO Charity Initiative Aimed at Achieving an
Optimal Food Balance in the World
Providing Support to the Himawari no Kai
Participation by All Employees in "Inspiring by Example" Social Contribution
Activities
Initiative to Protect the Safety of Elementary School Children
Providing Japanese-Language Medical Services in the United States108Social Responsibility
Material Issue -Social-

Tokio Marine Group designates the "protection of the global environment," a social issue of growing concern, as
one of its key focus areas in promoting local community and social contribution activities and strives to raise
environmental awareness both internally and externally.

Mangrove Planting Volunteers
Since 1999, Tokio Marine & Nichido has been promoting its Mangrove
Planting Project in Southeast Asia and other countries and regions andconducting a volunteer tour to plant mangrove trees about once a year.
Tokio Marine Group employees, agents and retired employees as well as
their families participate in these tours as volunteers to plant mangrove
seeds and saplings with local residents and children and visit villages andelementary schools in respective regions to promote international
exchange. As of March 2013, we have conducted 13 mangrove planting
volunteer tours, in which a total of some 420 members have participated.
Creating Mangrove Forests

109

Social Responsibility
Material Issue -Social-

Support for the Ten-Year Restoration Project of the Coastal Forests of Tohoku
RegionContinuing from fiscal 2011, in fiscal 2012 Tokio Marine & Nichido made amonetary donation of 10 million yen to the Ten-Year Restoration Project of
the Coastal Forests of Tohoku Region* led by the Organization for
Industrial, Spiritual and Cultural Advancement-International (OISCA). In
addition to restoring coastal pine tree forests, this project aims to facilitate
regional revitalization through the recovery of agricultural land and creationof job opportunities in disaster areas. These ideas correspond to thephilosophy of the Mangrove Planting Project undertaken by Tokio Marine &Nichido, which is to protect the global environment and contribute to local
communities and society. Going forward, the company will provide physicalsupport in addition to financial assistance by encouraging employee
volunteer activities.
*A project to restore beaches of white sands and forests of green pinetrees in the Tohoku Region. It aims to restore coastal forests of the Sendai
plain in Miyagi Prefecture, which were devastated by the earthquakeinduced tsunami in the March 2011 disaster, by promoting production,nursery and the planting of seedlings while creating local job opportunities
through these operations.

Green Lessons: The Mangrove Story
As part of its effort to raise environmental awareness, since 2005 Tokio
Marine Group has provided Green Lessons: The Mangrove Story, anenvironmental education program for children in elementary and special
needs schools. Employee and agent volunteers visit these schools andgive lectures on the theme of "prevention of global warming andpreservation of biodiversity," in which they tell stories about mangrove
planting and the recycling of company uniforms. Children participating inthese lessons receive flowerpots made from recycled uniforms.
A class at Sakaine Elementary
As of March 31, 2013, the Group visited about 577 elementary and special

School in Kashiwa City, Chiba

needs schools throughout Japan and provided Green Lessons toPrefecture

approximately 40,120 children.
「Green Lessons: The Mangrove Story (in Japanese)110Social Responsibility
Material Issue -Social-

Collaborative Afforestation Efforts in Kochi Prefecture
Tokio Marine & Nichido's Forest for the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners
agreement with Kochi Prefecture, Aki City and the Eastern Kochi Forestry
Association to promote afforestation in Aki City under the prefecture's
Collaborative Afforestation Project with Environmentally Advanced
Corporations. The forest covered under the agreement encompasses 47.1
hectares and has been named "Tokio Marine & Nichido's Forest for the
Future." In November 2012, approximately 41 Group employees andagents including their families participated in the fourth Tree-Thinning
Forestry Volunteers to experience tree thinning and socially interact withlocal residents. Participants said, "Through tree thinning andcommunication, I was able to experience a feeling of a bond with local
society," and "After we finished, it was bright on the mountain, and I
understood the importance of tree thinning."

Children's Environmental Award
Together with the Asahi Shimbun Company (newspaper), Tokio Marine &Nichido has conducted the Children's Environmental Award program since2008 as one initiative to raise environmental awareness among elementary
school children who will take the lead in the future and, in turn, raiseawareness among society as a whole. We invite the winners of anillustration and essay contest for elementary school children to join the
Iriomote Island Eco Experience Tour during the spring school holidays. For
the fifth Children's Environmental Award in fiscal 2012, we received morethan 3,800 works from children all over Japan.
The Iriomote Island Eco Experience Tour is conducted under the supervision of Shigeyuki Baba, Doctor of
Agriculture at the University of the Ryukyus. He is also a judge of the Children's Environmental Award. Participantslearn about the importance of preserving the global environment through a program of events that includes
exploring a mangrove forest, engaging in tree planting and mangrove dyeing, while receiving explanations from
specialists. Impressions from the children who participated include "My awareness of nature has become stronger.
I want to continue activities to protect the global environment."
Tokio Marine & Nichido: Children's Environmental Award (in Japanese)111

Social Responsibility
Material Issue -Social-

Marunouchi Citizens Environmental Forum
Every year, Tokio Marine & Nichido holds a social and environmental awareness seminar, the Marunouchi Citizens
Environmental Forum, jointly with Mitsubishi Corporation. At the 54th forum held in fiscal 2012, we invited
sportscaster Tsugiharu Ogiwara, who talked about when he competed in the Olympics and the activities of theNordic ski tours and mountaineering club he sponsors. Impressions from the 150 attendees, made up of Tokio
Marine Group employees and other guests, included "His full-on enthusiasm was inspiring," "I sympathized with his
message of coming to love nature" and "Now I want to experience the beauty of mountains and nature."

Global Warming and Natural Disaster Risk Seminars by Tokio Marine &Nichido and the Tokio Marine Research InstituteTokio Marine & Nichido and the Tokio Marine Research Institute jointly held a seminar on global warming entitled"New Energy Measures and the Environmental City of the Future" on November 2, 2012 and a seminar on natural
disaster risk entitled "The Frontline of Natural Disaster Research" on February 4, 2013. The seminars were
provided free of charge to citizens and company employees for the purpose of helping them gain a better
understanding of global warming through lectures and panel discussions by experts on the subject matter.
Seminar by the Tokio Marine Research InstituteDisplay in the Eco-Products Exhibition
Tokio Marine & Nichido had a display in the Eco-Products Exhibition(December 2012), one of Japan's largest environmental exhibits, toincrease customer recognition of its Green Gift Project, an initiative started
in 2009 to reduce its environmental burden and to publicize its efforts forenvironmental protection and mangrove planting.
Eco-Products Exhibition112

Social Responsibility
Material Issue -Social-

Participation in Earth Hour by Group Company in Hong Kong
Tokio Marine Asia and other Group companies in Singapore and Hong Kong have been participating as official
sponsors of the Earth Hour event organized by the World Wide Fund for Nature (WWF), an international
environmental conservation organization. Earth Hour is an international event that encourages households andbusinesses to turn off their lights at the same time on the same day to raise awareness for the prevention of global
warming. In addition to turning lights down in regions around the world on March 23, 2013, various related eventswere held. In Singapore, approximately 30 employees participated in a lively WWF-organized event in whichelectricity was harvested from the kinetic energy generated by dancing on a stage. The electricity generated wasthen used to screen a movie. In Hong Kong, an environmental awareness seminar was conducted for elementary
school children from a Japanese school. More than 300 children gathered for a lecture by WWF staff that included
such topics as WWF activities and global warming issues and solutions as well as an introduction of Earth Hour.
Tokio Marine Asia will continue to conduct environmental awareness seminars.

113

Social Responsibility
Material Issue -Social-

GREENPHLY Environmental Awareness Program
Since 2011, U.S.-based Philadelphia Insurance Companies (PHLY) has been conducting an employee-driven
environmental awareness program called GREENPHLY. A team of employees forming the GREENPHLY council
leads an array of activities to reduce environmental impact at offices and publishes an internal magazine thatcollects their know-how to improve awareness among employees so that they can guide families and communities
to take green action.
In 2012, the company started BIKEPHLY, a new initiative to encourage commuting by bicycle. Support for
employees who commute by bicycle includes providing information such as distance traveled and calories usedthrough a tie-up with a power meter manufacturer to award points based on distance traveled that can be used at a
kiosk in the company. In addition, various events inviting children of employees to the workplace are held
throughout the year, where the children watch an animated film to learn about global environmental preservation,
create an Environmental Preservation Poster on which they write various environmental initiatives they havethought up on leaves that are attached to the trunk of a tree, and other activities.

114

Social Responsibility
Material Issue -Social-

Tokio Marine Group is engaged in a wide array of activities to support the growth of children and young people
who will lead the next generation.

Social Contribution Activities through Foundations
Tokio Marine & Nichido promotes social contribution activities through three public-interest incorporated
foundations with such aims as helping young people grow, encouraging international cultural exchange andpromoting sports in the local community.
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated a scholarship program in 1941.
The foundation provides scholarships to students at Japanese universities and graduate school exchange students
from ASEAN nations and assists academic studies by researchers.
Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance to elementary
school and junior high school children orphaned through traffic accidents and for educational research byeducators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports activities among the
public to help bring bright and enriched lives to the people of Japan. The two facilities owned by the foundation,
Nasu Sports Park and Toda Boathouse (a water sports facility), are used by a wide range of groups from young
children to senior citizens. The foundation is also involved in local support exchange events planned by membersof Tokio Marine & Nichido's sports teams and charity concerts given by the company's orchestra.
Overview and Fiscal 2012 Activities of Each Foundation
Public Interest
Incorporated

Summary

Activities in Fiscal 2012

Foundation
Provides scholarships and educational

Provided a total of 45.45 million

Tokio Marine Kagami

training assistance to students at Japanese

yen to 85 new and existing

Memorial Foundation

universities and graduate school exchange

scholarship students in addition

students from ASEAN nations

to other activities
Financial assistance for

Tokio Marine &Nichido Educational
Development Fund

education and research: 150
Provides assistance for educators and tocases

children orphaned through traffic accidents

Scholarships for children
orphaned through traffic
accidents: 104 individuals

115

Public Interest
Incorporated

Summary

Activities in Fiscal 2012

Foundation
The Tokio Marine

Promotes sports activities in local

Number of persons using Nasu

Sports Foundation

communities

Sports Park: 41,473
Number of persons using Toda
Boathouse: 8,417

Tokio Marine Kagami Memorial Foundation scholarships for exchange students from ASEAN nations (inJapanese)
Tokio Marine & Nichido Educational Development Fund (in Japanese)
The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)

Programs for Preschool and School Children (Delivery of Lesson Programs
and Environmental Education)
We encourage children who will take the lead in the next generation to think about environmental issues anddisaster preparedness through our lesson programs delivered to schools and other environmental initiatives.
Green Lessons: The Mangrove Story
Disaster Prevention Lessons
Children's Environmental Award

Ashinaga My Walk
Tokio Marine & Nichido held Ashinaga P-Walk 10, a charity walk, with Meiji Yasuda Life Insurance Company.
Approximately 1,000 employees of Tokio Marine & Nichido and members of their families participated throughout
Japan, and a portion of their participation fees was donated to Ashinaga to be used to support orphans as follows.
(1) Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by the Great
East Japan Earthquake(2) Special lump-sum donation to children orphaned by the Great East Japan Earthquake(3) Scholarship loans for orphans who want to attend high school, university, junior college on other educational
institution

116Social Responsibility
Material Issue -Social-

Making Kiwanis Dolls
Employee volunteers of Tokio Marine Group make Kiwanis dolls in cooperation with the Kiwanis Club of Tokyo.
Kiwanis dolls are given to children who are hospitalized for treatment. The children take solace in drawing pictureson the blank surface of the dolls and clothing them, and doctors and nurses use the dolls to explain treatments inorder to relieve the children's fears. Participating employees wholeheartedly stuff and sew dolls for children
undergoing long-term hospitalization. Dolls made by the approximately 180 participants to date are given tonational hospitals and other medical institutions in Tokyo through the Kiwanis Club of Tokyo.

Kiwanis Club of Tokyo

Picture Book Donation Campaign
Tokio Marine Group participates in the Picture Book Donation Campaign,an activity of Shanti Volunteer Association. Through the campaign, picture
books are sent to children who have no opportunities to read books due to
conflict, poverty, circumstances in their country or other reasons. For
picture books in Japanese, the campaign prepares and affixes seals withtranslations into the local language. Participants assembled in a meetingroom and, while reading each other's books in a convivial atmosphere,
detached and affixed the seals. They imagined the children who received
the books signing their name in the local language on the last page. A total of approximately 140 Group employees
participated in preparing the books and sending them via the Shanti Volunteer Association to Cambodia, Laos,
Myanmar and Afghanistan, where virtually no children's books are published.
Shanti Volunteer Association

117Social Responsibility
Material Issue -Social-

Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming
Tournament
Tokio Marine & Nichido started providing support to the Japan Swimming
Federation as one of the initiatives undertaken to commemorate its 110th
anniversary in 1989. Specific efforts include serving as a special sponsor of
the National JOC Junior Olympic Cup Swimming Tournament held twice ayear and providing support for the costs of attending overseas competitionand of training camps for Junior Olympic athletes. The company
contributes to the healthy growth of young people who will represent the
future by promoting swimming.
Go! Go! Junior Swimmers! (in Japanese)

Participating in Room to Read's Educational Support Program in Developing
Countries
In fiscal 2010, Tokio Marine & Nichido participated in the educational
support effort led by the international NGO Room to Read. During the three-year period until fiscal 2012, the company donated about USD100,000
annually in India and Bangladesh to provide comprehensive support for
impoverished and vulnerable girls to help them attain independence in the
future and offer a study environment for children by opening reading
rooms. For girls not attending school for economic reasons or because
they are tied to household duties as a result of their parents’ lack ofunderstanding, the program offers financial aid for tuition fees and endeavors to convey the importance of
education to their families through home visits. These efforts have allowed girls to continue education, with many
achieving excellent performance in their schoolwork to make their dreams a reality. In the three years from 2010 to2012, the company's cooperation assisted a total of 782 girls and led to the opening of six reading rooms.
India and Bangladesh are two mangrove planting regions covered under the company's ongoing Mangrove
Planting Project initiated in 1999. Through the Mangrove Planting Project and educational support program, Tokio
Marine & Nichido thus carries out the dual-purpose global social contribution activities of nurturing both trees andpeople.
International NGO Room to Read

118

Social Responsibility
Material Issue -Social-

Scholarship Program for High School Students in Indonesia
Tokio Marine & Nichido, Tokio Marine Asia and Tokio Marine Indonesia provide a scholarship program inIndonesia jointly with the Putera Sampoerna Foundation, an organization engaged in activities to raise the level of
education in the country. The program offers support for tuition fees and costs of learning materials to 50 highschool students in the suburbs of Jakarta, who are achieving excellent performance in school but having difficultyin continuing their education because of economic hardships. A scholarship conferment ceremony was held in
November 2011 during which scholarship students made Japanese traditional paper cranes called senbazuru toconvey their wish for the swift recovery of the country from the Great East Japan Earthquake.

Scholarship conferment ceremony
Student Scholarship Program

Educational Assistance for Children in China
In China, the Tokio Marine Group has been supporting children of migrant workers since 2009. Continuing fromfiscal 2011, in fiscal 2012 we donated books, stationery, personal computers and goods used in physical exercise
and provided scholarships to elementary and junior high schools for the children of migrant workers in Jilin, Anhuiand Hunan provinces. In addition, more than 20 employees of Tokio Marine Group participated in a volunteer tourof the City of Guilin, Guangxi Zhuang Autonomous Region, where they visited two elementary schools. The tour
viewed the "seven-colored cabin" (a classroom that provides emotional support, equipped with learning tools andvideophones for children to contact parents working in distant areas), which was established with donations fromthe Group and a dormitory, and the participants interacted with children and local university students in theschoolyard and in classrooms through activities such as ethnic dances, origami and playing with balloons.

Support for growth of young people in China (in Japanese)119Social Responsibility
Material Issue -Social-

Support for a Charity Marathon in the Republic of Sierra Leone in Africa
As part of the fiftieth anniversary celebration of Kiln Group of the United Kingdom, Kiln Group and Tokio Marine
Holdings cooperated as a sponsor of and raised contributions for a charity marathon held on June 9, 2012 in Sierra
Leone. The event was organized by the U.K. charity organization Street Child of Sierra Leone to return street
children in Sierra Leone, which has been politically unstable for many years, to their families and provide
education. Twenty employees, including Kiln Group CFO James Dover, participated in the marathon, raising morethan GBP100,000 in contributions, while Tokio Marine Holdings provided support for construction of an elementary
school in a suburban village as a championship prize. Donations collected on the day of the event and from Tokio
Marine Group employees around the world were used to build 50 elementary schools and provide education for
5,000 children.

Street Child of Sierra Leone website

Charity Event to Support Ronald McDonald House
Philadelphia Insurance Companies of the United States held a charity event to support Ronald McDonald House
as part of its fiftieth anniversary celebration. Ronald McDonald House is an organization that provides facilities tohouse children who are receiving treatment for illness outside their homes and their families. The organization
began in Philadelphia, the location of the head office of Philadelphia Insurance Companies, and has established
315 houses in 30 countries worldwide as of October 2012. Approximately 330 employees, including CEO Sean
Sweeney, logged more than 550 hours of volunteer activities that included providing food to families in the houses
and raising funds through enjoyable events planned by the employees such as a car wash, a jet coaster ride andcollection activities. Each dollar raised received a matching donation of USD1.50 from the company for a total of
approximately USD410,000 in donations, which is being used to fund the operation of houses in 60 locations.

120

Ronald McDonald House Philadelphia

Volunteer School Repairs for Chicago Cares Serve-a-thon
On July 9, 2012, the Chicago office of U.S.-based Tokio Marine Management raised USD5,000 in donations, andits employees participated in an event to repair a school as a sponsor of Chicago Cares Serve-a-thon, Chicago'slargest local community and social contribution event. Chicago Cares Serve-a-thon is a volunteer event with a
tradition, held for the nineteenth time in 2012, at which more than 6,000 volunteers from the Chicago area
participate each year to help repair public schools. The Chicago office of Tokio Marine Management participated
for the eighth time, as a team named "TMM Cares." Made up of 12 employees and their family members andfriends, the team painted the stairwells and halls of Charles W. Earle Elementary School in the city and carried out
repair work in the schoolyard.

121

Social Responsibility
Material Issue -Social-

Tokio Marine Group places great emphasis on "safety and security," which are closely linked to the insurance
business, and engages in social contribution activities while working to enhance traffic safety as well as crime anddisaster prevention in local communities.

Initiatives to Support Recovery of Areas Affected by the Great East Japan
Earthquake
Employees of Tokio Marine Group have been engaged in volunteer activities in areas affected by the Great East
Japan Earthquake. Starting from May 2011, Group company employees, agents and their families across thecountry have provided support to disaster areas in Otsuchi-cho (Kamihei-gun) and Rikuzentakata City in Iwate
Prefecture and Ishinomaki City and Kesennuma City in Miyagi Prefecture by conducting activities such as cleaning
up houses damaged in the tsunami, removing mud from houses and street drainage gutters, assisting in fisheryrelated work and cleaning damaged and mud-covered photographs. In November 2011, we joined the Sanriku
Cultural Recovery Project* led by Tono City, Iwate Prefecture, and have since undertaken various volunteer
activities, including cleaning and repairing cultural properties, books and documents owned by disaster-damaged
museums and libraries and organizing, sorting, recording and storing donated books for delivery to affected public
and school libraries in disaster areas. A total of some 250 employees (as of March 31, 2013) have participated inthese volunteer activities.
* A project led by Tono City, Iwate Prefecture, which has been providing logistical support to the Sanriku coastal
area since immediately after the Great East Japan Earthquake. It aims to re-establish and heal the culture, history
and minds of people in the coastal area by restoring books and cultural properties lost, damaged or soiled in thedisaster. The project has been undertaken by the city in parallel with its physical support for recovery, such as theremoval of disaster debris and construction of temporary housing.
Moreover, in addition to holding two fairs to sell produce from the affected areas in fiscal 2012 following similar
events in fiscal 2011, local menus from Fukushima Prefecture were offered nine times in the employee cafeteria,with a portion of sales donated to Fukushima Prefecture.

At the "Let's Eat and Provide Encouragement! – East

Employee volunteers working in disaster areas

Japan Vegetable Fair"
Response to the Great East Japan Earthquake

122Social Responsibility
Material Issue -Social-

Initiatives for Lessons on Disaster Prevention
Employee volunteers from Tokio Marine Group conduct Disaster
Prevention Lessons to convey the lessons learned from the Great East
Japan Earthquake to the children who will lead the next generation.
Disaster Prevention Lessons are a program to raise disaster prevention
awareness among elementary school children. Employee volunteers from
Tokio Marine & Nichido Risk Consulting developed educational materials,
and Tokio Marine & Nichido entered into an industry-academia
collaboration agreement to receive the supervision of the Earthquakeinduced Tsunami Risk Evaluation Research Division of the International
Research Institute of Disaster Science at Tohoku University. In thelessons, children learn about the mechanisms that cause earthquakes andtsunamis and think about advance preparation such as methods to protect
themselves in the event of an earthquake and portable emergency goods
while taking a quiz and participating in a group discussion. Disaster
Prevention Lessons began in fiscal 2012 and were held at 36 elementary
schools during the year, with approximately 2,400 children attending.
My Relations with CSR: Disaster Prevention Lessons Voluntarily Started
by Employees"For Tomorrow's Smiles: Disaster Readiness and Mitigation Information"
WebsiteTokio Marine & Nichido has established the "For Tomorrow's Smiles: Disaster Readiness and Mitigation
Information website" on its website to use the information gathered from its joint research with the International
Research Institute of Disaster Science at Tohoku University in order to make a greater contribution to building asafe and secure society. The site presents easily understood information such as the mechanisms that cause
various natural disasters such as earthquakes and tsunamis, the necessary actions to take in a disaster, andpreparations to be made before a disaster occurs. Because the site is available to everyone, it can be used bymany individuals and families in thinking about their response to a natural disaster.

For Tomorrow's Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)123Social Responsibility
Material Issue -Social-

Clear File Folder for Disasters
As a result of its joint research with the International Research Institute ofDisaster Science at Tohoku University, Tokio Marine & Nichido has created
the Clear File Folder for Disasters, which lists emergency goods
households should have on hand at all times and specific measures to takein the event of an earthquake or tsunami. With various features such as
materials divided into three folders on earthquakes, tsunamis andemergency goods, respectively, that can be taken out at the time of adisaster, the file folders are distributed to customers as novelties and atcompany events.

Contributing to Safety and Security in Local Communities

Since September 2007, Tokio Marine & Nichido has been cosponsoring the "Daijoubu Campaign," a movement led
by the Mainichi Shimbun (newspaper), and supporting activities to protect children and local residents fromdisasters and crimes.
In addition, since October 2011 Tokio Marine & Nichido has partnered with the Mainichi Shimbun and 38 FM radio
stations throughout Japan to promote the Workshop to Create Local Community Safety Maps, a crime prevention
event with the theme of "safety and security in local communities." In fiscal 2012, the workshops were held at threelocations nationwide, and a total of 64 employees and agents of Tokio Marine & Nichido participated. During theevent, we invited Professor Nobuo Komiya of Rissho University, a developer of local community safety maps andan expert in criminal sociology, as a lecturer and held a training seminar for Tokio Marine & Nichido employees
and agents. The participants then became trainers themselves and conducted safety map workshops for students
of local elementary schools.

124Social Responsibility
Material Issue -Social-

Cooperating with the NPO Association for Assistance to Children Orphaned in
Traffic Accidents
Nisshin Fire supports children who have lost one or both of their parents intraffic accidents through the NPO Association for Assistance to Children
Orphaned in Traffic Accidents.
In fiscal 2012, the company held charity events at its head offices in Tokyoand Saitama, which were open to both employees and visitors, andcollected 157,979 yen, which it donated to the association.
We will continue to provide assistance to orphaned children through thisassociation.

Courses to Foster Support for Dementia Care
Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which is promoted by the
Ministry of Health, Labour and Welfare and the nationwide Caravan Mate Liaison Council, and conducts courses tofoster support for dementia care as a volunteer activity to support the safety and security of local communities andfamilies. With the ultimate goal of creating neighborhoods where people with dementia and their families can livewith peace of mind, the program is designed so that employees who take the course have the correct knowledge
about dementia to share with friends and families as well as give compassionate consideration to people withdementia and their families in work and private life.
During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo, attendees watcheda DVD, listened to a lecture given by an employee (called a "caravan mate") who has received special training on
this subject, and participated in a role-playing session. As of March 2013, a total of around 1,580 Group employees
have participated in this educational program and become supporters for dementia care. We intend to promote thisprogram further, as it gives us a good opportunity to think about our own aging workforce and deepen our
understanding of dementia.
The Million-Supporter Caravan for Dementia (in Japanese)

AED Workshop to Practice Life-Saving Skills
Tokio Marine Group provides a workshop to practice using AutomatedExternal Defibrillators (AEDs) and to perform cardiopulmonary
resuscitation (CPR). Around 1,280 employees, mainly from Tokio Marine &Nichido as well as other Group companies and agents, attended theworkshop in fiscal 2012. Through the workshop, participants have realizedthat they do not have to be an expert to perform CPR and gained enoughconfidence to take action rather than just standing by in case of an
emergency.

125Social Responsibility
Material Issue -Social-

Promoting the Pink Ribbon Movement
Tokio Marine & Nichido Life supports the Pink Ribbon Movement through
J.POSH, an NPO engaged in pink ribbon movements for breast cancer
awareness in Japan. The number of breast cancer patients has been
increasing in Japan, but it is a disease with a high survival rate if detected
and treated early based on correct knowledge. The company promotes thePink Ribbon Movement by disseminating various information, including theimportance of receiving examinations for early detection of breast cancer.
J.POSH (Japan Breast Cancer Pink Ribbon Movement)

Collaboration with the Iwate Hospice Association
In 2009, Tokio Marine & Nichido Life joined initiatives undertaken by the
Iwate Hospice Association, a citizens’ group in Morioka City, Iwate
Prefecture, to support cancer patients and their families and help them gain
courage to fight against the disease. The company has been cooperatingin making terry cloth caps for patients undergoing anticancer drug
treatment. For its fourth presentation in fiscal 2012, the company
participated in an initiative to send terry cloth caps as Christmas presents
to cancer hospitals throughout Japan. Participants from Tokio Marine &Nichido Life and other Tokio Marine Group companies and their families
stitched the caps together and presented a total of 1,173 to the Iwate
Hospice Association.
Iwate Hospice Association (in Japanese)

N Program to Support Young Physicians to Gain Clinical Experience in the
United States
In collaboration with Beth Israel Medical Center, Tokio Marine & Nichido
has been offering the N Program since 1991. This is a medical residency
program to promote the exchange between the two countries in the
medical field by dispatching every year young doctors with the desire togain clinical experience in the United States.
The N Program has made remarkable progress thanks to the cooperationof teachers at U.S. medical institutions and the efforts of residents who
participated as trainee physicians. From 1991 to 2012, the total number oftrainees rose to 150.
N Program (in Japanese)126Social Responsibility
Material Issue -Social-

Collaboration with Japan Deaf-blind Association
The Japan Deaf-blind Association is engaged in activities to support people with hearing and vision imairments
across the country. Their activities include dispatching sign language interpreters and helpers, training interpretersand publishing a biannual magazine for the hearing and visually impaired. Tokio Marine & Nichido became asupporting member of the association in 2008. At the association's annual national conference, employees working
in offices and branches in respective areas serve as volunteer staff to cooperate in running the event. In fiscal
2012, about 30 employees from the Ehime area provided support for the organization's 21st national conference.
Japan Deaf blind Association

Collaboration with the Special Olympics Nippon Foundation
In support of the Special Olympics Nippon Foundation's vision of creating asociety where people with and without disabilities understand and respect
each other's differences and live and grow together, Tokio Marine & Nichido
became an official sponsor of the foundation in fiscal 2005 and has been
supporting its activities by providing funds and volunteers. On March 11, 2013,
about 2,000 Tokio Marine Group employees and others nationwide sent
messages of support woven into good-luck bracelets to support athletes fromthe areas affected by the Great East Japan Earthquake.
The company's employee clubs also provide support to the certified NPO
Special Olympics Nippon - Tokyo (SONT) through their respective club
activities. Examples include assistance provided by the company's track teamfor the SONT-sponsored Walk and Run Festival charity event and a boating
experience event held by the boat club.
Special Olympics Nippon (in Japanese)

Working Together with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations across the country
and works to build a system of mutual assistance in each local community with the ultimate goal of "building a newsociety in which all people can develop a close rapport with each other." Tokio Marine & Nichido empathizes withthis organizational philosophy and partners with the foundation.
National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)127Social Responsibility
Material Issue -Social-

Participating in the TABLE FOR TWO Charity Initiative Aimed at Achieving an
Optimal Food Balance in the World
Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has been offering a TABLE FOR TWO
menu in the employee cafeteria at its head office.
TABLE FOR TWO is an initiative to donate a part (usually 20 yen) of the price of a lunch offered in a company
cafeteria to school meal programs in developing countries.
Of the total world population of almost seven billion, one billion people suffer from hunger while another billion are
experiencing obesity and other diet-linked, lifestyle-related diseases. To eliminate this serious food imbalance, theTABLE FOR TWO initiative was launched in Japan in fall 2007. The amount of 20 yen donated from every lunch isequal to one school meal in developing countries. Thus, the name "TABLE FOR TWO" came from the idea thateach of us in a developed country shares a table with one child in a developing country. We are having lunch
together, beyond time and space.
Overview of TABLE FOR TWO in Tokio Marine & Nichido
Location

Employee cafeteria at the head office
Purchasing a 560-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20 yen

Methodthrough the NPO TABLE FOR TWO International, which will be used to buy school meals forchildren in developing countries

TABLE FOR TWO

Providing Support to the Himawari no Kai
Tokio Marine & Nichido and Tokio Marine & Nichido Life have been supporting the NPO Himawari no Kai since2011. Himawari no Kai is an NPO approved by the Cabinet Office, Government of Japan that was established in
1997 with the aim of assisting expectant mothers and their families. The organization's most notable activity is
increasing public recognition of its Maternity Mark. Moreover, it hands out traffic safety stickers bearing this mark toprotect new mothers from traffic accidents. By supporting the organization, we will further contribute to the creationof local communities and society where expecting mothers and their families can live with peace of mind.

Himawari no Kai (in Japanese)128

Social Responsibility
Material Issue -Social-

Participation by All Employees in "Inspiring by Example" Social Contribution
Activities
To commemorate its centennial in 2011, U.S.-based First Insurance Company of Hawaii started a campaign called"Inspiring by Example" to show its appreciation for the local area. The campaign consists more than 100 events tocontribute to the local community and society, with the target of having every employee participate in at least oneof the initiatives, which include Meals on Wheels, free child seat safety checks and cleaning of Alamoana Beach,mainly in Waikiki. During the year of the initiative, all employees participated, and in November 2012 the company
received the Pacific Business News Community Spirit Award at Business Leadership Hawaii, an event honoring
outstanding local businesses.

Initiative to Protect the Safety of Elementary School Children
To contribute to the local community and society, since 2005 Tokio Marine
Newa Insurance of Taiwan has supported an elementary school locatednear its head office. As part of that support, the company conducts an
initiative to protect the safety of the elementary school children. For one
week each, 25 employees take turns using their lunch hour to help children
safely cross at an intersection. The company will continue its support forvolunteer activities to create an environment in which children can live
safely.

Providing Japanese-Language Medical Services in the United States
The Japanese Medical Practice outpatient clinic operated by Beth Israel Medical Center in New York City withdonations from Tokio Marine & Nichido has been providing medical services in Japanese since 1990. In fiscal
2009, the Japanese American Association of New York celebrated its 100th anniversary, and the Japanese
Medical Practice outpatient clinic offered medical consultation services and held medical seminars for elderly
Japanese-American people living in New York.
Japanese Medical Practice Outpatient Clinic (in Japanese)129

Sustainability Report 2013

Material Issue ‐Governance‐

Strengthening CSR Management• Corporate Governance• Internal Control Systemsy• CSR Promotion Structure

Social Responsibility
Material Issue -Governance-

To be trusted by customers and society and achieve sustainable growth, Tokio Marine Group must raise thequality of its business strategies, governance and social responsibility and build a sound and highly transparent
management structure as a global insurance group.
Tokio Marine Group has established "Strengthening CSR management" as a material CSR issue and aims to raise
the quality of its risk-based management (ERM: enterprise risk management), compliance and corporate
governance from the perspective of strengthening its global-based management and control, thereby increasing
the level of trust by its stakeholders and fulfilling its social responsibilities.
Tokio Marine Group is determined to raise its corporate value
continuously while contributing to the sustainable development ofsociety by implementing its Corporate Philosophy. Based on thisrationale, we have formulated the Tokio Marine Group CSR
Charter as behavioral guidelines for all employees to execute
CSR. Additionally, Tokio Marine Holdings has established the
Corporate Governance Policies and is appropriately governing
Group companies.
In accordance with the Basic Policies for Internal Controls, Tokio
Marine Holdings is appropriately enhancing and operating internal
control systems, including systems for management control,
compliance and risk management at Group companies. We aremaking efforts to properly operate these systems to ensure that
we develop into a corporate group that combines profitability,
growth potential and soundness.

131

Social Responsibility
Material Issue -Governance-

Corporate Governance

CSR Promotion StructureInternal Control Systems
Compliance
Respect for Human Rights
Risk Management
Information Security
Information Disclosure132Social Responsibility
Material Issue -Governance-

Tokio Marine Holdings, Inc. ("the Company"), in line with the Tokio Marine Group Corporate Philosophy, iscommitted to the continuous enhancement of corporate value by fulfilling its responsibilities to shareholders,customers, society, employees and other stakeholders. The Company therefore maintains a sound andtransparent corporate governance system and, as a holding company, emphasizes appropriate control over Tokio
Marine Group companies.
In its Corporate Governance Policies, the Company has established a framework for its corporate governancesystem. The aim of this system is to raise the effectiveness of audits and surveillance by having managers who
execute business duties fulfill their responsibilities to provide explanations to Outside Directors and Outside Audit& Supervisory Board Members (collectively, "Outside Officers") at meetings of the Board of Directors and otheropportunities.
Moreover, we have set up the Nomination Committee and the Compensation Committee, which consist mainly of
Outside Directors, to further raise the transparency of the processes for selecting as well as determining
compensation for Directors, Executive Officers and Audit & Supervisory Board Members of the Company andprincipal Group companies. The Company believes this is the optimal system at the present time.

Corporate Governance Policies

133Social Responsibility
Material Issue -Governance-

Corporate Governance Structure
1. Directors and the Board of Directors
The Board of Directors is responsible for decisions on important matters relating to the execution of theCompany's business, supervising the performance of individual Directors and establishing an effective internal
control system. In addition, as the Board of Directors of a holding company, the board is responsible fordetermining med-to-long-term business strategies and various basic business policies such as the Basic
Policies for Internal Controls for Tokio Marine Group.
The Company shall have approximately 10 Directors, with a maximum of 15 set by the Articles of Incorporation.
As a general rule, the Company shall have at least three Outside Directors. In addition, Directors are appointed
for a term of office of one year and may be re-appointed. As of March 31, 2013, the Company had 10 Directors,of whom three were Outside Directors.
2. Audit & Supervisory Board Members and the Audit & Supervisory Board
Audit & Supervisory Board Members, as an independent body entrusted by shareholders, audit theperformance of Directors, with the aim of ensuring sound and fair management and accountability. Audit &Supervisory Board Members shall endeavor to conduct a high-quality audit in accordance with the regulationsof the Audit & Supervisory Board, auditing standards, auditing policies and auditing plans determined by the
Audit & Supervisory Board.
The Company shall have approximately five corporate Audit & Supervisory Board Members, with a maximum ofsix set by the Articles of Incorporation. As a general rule, a majority shall be Outside Audit & Supervisory Board
Members. As of March 31, 2013, the Company had five Audit & Supervisory Board Members, of whom threewere Outside Audit & Supervisory Board Members.
3. Outside Officers
The presence of Outside Directors ensures effective supervision of director performance by the Board of
Directors. In addition, Outside Directors are management experts who provide advice to the Board of Directors
on issues including Company management, thus ensuring an organization that enables appropriate decisions
on important matters relating to the execution of the Company's business.
The presence of Outside Audit & Supervisory Board Members creates an auditing organization with anindependent and objective perspective. In addition, it enhances the effectiveness of the Audit & Supervisory
Board and ensures an organization that maintains sound, transparent management.
An Outside Officer for whom none of the following is applicable may be selected to ensure his or her
perspective is independent of the Company.
(1) Current or former manager or employee of the Company(2) Manager or employee of a company currently or recently involved in material transactions with theCompany(3) Familial relationship with a Company Director or Audit & Supervisory Board Member(4) Currently or recently a recipient of material compensation as an advisor to the Company other thancompensation as a Company Director or Audit & Supervisory Board Member
The Company currently has three Outside Directors and three Outside Audit & Supervisory Board Members. All
are capable of judgments with a perspective that is independent of the Company because neither they nor thecompanies at which they formerly served or concurrently serve (including companies with which they were134

associated in the past) have personal, equity, business or other interests related to the Company or its
subsidiaries that pose any risk of conflict of interest with general shareholders.* The Company has therefore
filed declarations naming all six of them as independent Directors/auditors as prescribed by the Tokyo Stock
Exchange and other organizations.
* Insurance subsidiaries of the Company conduct insurance-related transactions with certain companies. However, these transactions
constitute less than one percent of consolidated ordinary income.

4. Nomination Committee and Compensation Committee
The Company has established the Nomination Committee and the Compensation Committee, which consist
mainly of Outside Directors, to further raise the transparency of the processes for selecting as well as
determining compensation for Directors and Audit & Supervisory Board Members of the Company and principal
Group companies.
The Nomination Committee reports to the Board of Directors. It deliberates on the requirements for and theappointment and dismissal of candidate Directors, Audit & Supervisory Board Members, and Executive Officersof the Company and principal Group companies.
The Compensation Committee reports to the Board of Directors. Its duties include deliberating on thecompensation system and evaluating the performance of Directors and Executive Officers of the Company andprincipal Group companies.
The Compensation Committee reports to the Board of Directors. Its duties include deliberating on thecompensation system and evaluating the performance of Directors and Executive Officers of the Company andprincipal Group companies.
The Nomination Committee and the Compensation Committee generally consist of approximately five members
each. As a general rule, a majority of the members of each committee are from outside the Company, and thechairman of each committee is one of the outside members.

135

Social Responsibility
Material Issue -Governance-

Compensation System for Directors, Audit & Supervisory Board Members andExecutive Officers of Tokio Marine Group
1. Policies for Determining the Method for Calculating compensation for Directors, Audit & Supervisory Board
Members and Executive Officers
Basic policies for determining compensation for Directors and Audit & Supervisory Board Members of theCompany and its principal Group companies are as follows:- Ensure transparent, fair and objective compensation for Directors, Audit & Supervisory Board Members andExecutive Officers.
- Strengthen incentives for improving Company business performance by using a performance-linked
compensation system.
- Enhance accountability by aligning compensation with shareholder returns. Link compensation toachievement of the performance indicators based on the Company's management strategy and to Company
share price.
- Fully implement a performance-based pay system through processes designed to objectively evaluate
individual performance of Directors and Executive Officers with respect to management objectives.
In order to determine the level of compensation for Directors, Audit & Supervisory Board Members andExecutive Officers the Company shall set the standard of compensation for each position, depending on the
responsibilities of Directors, Audit & Supervisory Board Members and Executive Officers, and take the businessperformance of the Company and the level of compensation of other companies into consideration. In addition,
performance evaluations are annual and involve comparing actual results of the Company and principal Group
companies with the Company's performance indicators based on the management strategy. The results ofthese evaluations are reflected in the compensation of Tokio Marine Group Directors, Audit & Supervisory
Board Members and Executive Officers.
2. Compensation System for Directors, Audit & Supervisory Board Members and Execurive Officers of Tokio
Marine Group
Compensation for Full-Time Directors and Executive Officers consists of three elements: fixed compensation,bonuses related to the business performance of the Company and the performance of the individual, and stock
options. Compensation for Outside Directors (Part-Time) consists of two elements: fixed compensation andstock options. Audit & Supervisory Board Members receive fixed compensation. As a general rule, thecompensation system for Directors, Audit & Supervisory Board Members and Executive Officers of principal
Group companies is the same.
The Board of Directors makes decisions regarding the above compensation system based on reports from theCompensation Committee.
3. Total Compensation for Directors and Audit & Supervisory Board Members for Fiscal 2012
Breakdown of Compensation

Total
Position

Compensation(Millions ofyen)(Millions of yen)

Number of Directors
and Audit &MonetaryStockcompensation

options

172

37

Supervisory Board
Members

Directors(Excluding Outside

209

9

Directors)

136

Breakdown of Compensation

Total
Position

Compensation(Millions of

Number of Directors
and Audit &Supervisory Board

MonetaryStockcompensation

options

72

72

-

2

57

52

4

6

yen)
Audit & Supervisory(Millions of yen)

Members

Board Members(excluding Outside
Audit & Supervisory
Board Members)
Outside Officers

Structure of Corporate Governance of Business Subsidiaries(1) Governance System of Business Subsidiaries
In the various basic business policies for Tokio Marine Group, the Company shall prescribe basic terms for the
management of the business subsidiaries and compliance, risk management and internal auditing of Tokio
Marine Group, and the Company shall manage its subsidiaries through the establishment and operation of agovernance system based on these basic terms.
(2) Evaluation of Business Results of the Business Subsidiaries
The Company shall evaluate the business results of each business subsidiary of Tokio Marine Group on anannual basis, comparing actual results with the Company's business results indices based on the management
strategy. The results of such evaluations shall be considered in the determination of the compensation for
Directors (including non-members of the Board) and Audit & Supervisory Board Members of each businesssubsidiary.

137

Social Responsibility
Material Issue -Governance-

Dialogue with Shareholders
Tokio Marine Group concentrates on proactive
communication and appropriate, timely, and highly
transparent disclosure.
The Company views the General Meeting of
Shareholders as an opportunity to receive the valuable
opinions of shareholders regarding Company
management, and therefore implements several
initiatives to encourage attendance at the General
Meeting of Shareholders and the exercise of voting
rights. Specific initiatives with the objective of facilitating
shareholder participation in the General Meeting of
Shareholders include issuing the Notice of Convocation
well in advance of the meeting, scheduling the meetingon days that are not crowded with the shareholder
meetings of other companies, and using a website thatallows shareholders to exercise their voting rights via theInternet.
Shareholders who attend the meeting receive a tally
sheet that surveys how they exercised their voting rights, which they fill out and submit on the day of the meeting.
These survey results are combined with the previously received results of mail-in and Internet voting andannounced along with the legally mandated results of the exercise of voting rights.
Aside from the General Meeting of Shareholders, the Company includes surveys in interim reports sent toshareholders. These surveys ask shareholders why they purchased Company shares, their policies for holding theshares, and their expectations for issues including Group businesses. The Company uses the responses as
valuable suggestions.
The Company holds semiannual meetings led by the President to explain its business strategy for institutional
shareholders. The presentations, questions and answers from these meetings are available in video on the
Company's website. The Company also holds more than 500 individualized meetings each year with institutional
investors in Japan and overseas.
The opinions that the Company receives from shareholders through these opportunities are reported to senior
managers and shared broadly throughout the Company to encourage improved management.

138

Social Responsibility
Material Issue -Governance-

We believe it is crucial for each and every employee

In executing our Corporate Philosophy, we haveand agent to maintain high ethical standards and toformulated the Tokio Marine Group CSR Charter as

convey this stance through day-to-day businessbehavioral guidelines required from the perspective

operations.

of social responsibility and we strive to respect andpromote the recognition of human rights for all
people, including customers, agents/business
partners, employees, society and shareholders.

For the purpose of securing and maintaining theIn accordance with the Act on the Protection ofsoundness of business operations, Tokio Marine

Personal Information and related guidelines, eachGroup manages various risks related to theGroup company has established internal rules andoperation of its businesses and strives for stable

regulations and undertakes employee education

management.

and monitoring as part of thorough information
management.

Tokio Marine Group is striving to enhance
disclosure that is fair and easy to understand so thateach stakeholder can quickly and accurately
understand the current status of Tokio Marine
Group and its future business development.

Internal Control System
Tokio Marine Holdings has formulated Basic Policies for Internal Controls. In accordance with these policies, theCompany has established an internal control system for the entire Tokio Marine Group that encompasses
structures for management control, compliance, risk management and internal auditing of Group companies. The
Company employs this system to ensure proper operations while raising corporate value. Additionally, theCompany monitors the status and practical application of its internal control system once every year. The Board of
Directors confirms the details of the monitoring based on deliberations at the Internal Control Committee. In
addition, the Company continually strengthens and improves its internal control system in light of the results of thismonitoring.

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Material Issue -Governance-

Basic Policies for Internal Controls
In accordance with the following principles of conduct, Tokio Marine Group is fulfilling its corporate social
responsibility (CSR) by implementing its Corporate Philosophy to achieve sustainable growth together withthe development of society.
- System for ensuring proper operations within Tokio Marine Group- System for ensuring the execution of professional duties in accordance with applicable laws, regulations
and the Articles of Incorporation- System for risk management- System for ensuring efficient execution of professional duties- System for preserving and managing information concerning the execution of Directors' duties- Matters concerning support personnel to the Audit & Supervisory Board Members and their
independence from the Directors- System of reporting to the Audit & Supervisory Board Members- Other systems for ensuring effective audits by the Audit & Supervisory Board Members

Tokio Marine Holdings Basic Policies for Internal Controls

Internal Audit System
Within Tokio Marine Group, internal audits are executed based on the aim that in order to play an effective role inachieving the Group's management targets, internal audits covering the full scope of operations performed in its
business should not simply identify and indicate problems in the internal office processes but also assess theinternal controls and propose measures for improvements. Within Tokio Marine Holdings and its insurance
subsidiaries, each company has its own internal audit department, which performs appropriate internal audits
mainly on risk management and compliance, which are the pillars of internal controls, in accordance with the typeand level of risks.
The Internal Audit Department of Tokio Marine Holdings directly carries out auditing and monitoring of the internal
controls of those subsidiaries that do not have their own internal audit department.
The results of these audits are reported to the Internal Audit Department of Tokio Marine Holdings and the Boardof Directors of each member company of the Group. If any serious issue is found in the audit results, it is reported
to the Board of Directors of Tokio Marine Holdings as well.

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Consistent Internal Audit System within Tokio Marine GroupA set of unified Basic Policies for Internal Audits and Internal Audit Rules are applied to all internal auditsthat are performed by internal audit departments of the Group companies in order to ensure consistentinternal auditing within Tokio Marine Group. In addition, priority issues and checking points on internal
audits are defined every year and internal audit plans of the subsidiaries require the prior approval of Tokio
Marine Holdings. Through these approaches, Tokio Marine Holdings endeavors to enhance the consistencyof internal auditing throughout the Group.

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Tokio Marine Group, which places customer trust as the foundation of all its activities, is implementing various
compliance-related initiatives based on its belief that it is important to thoroughly implement compliance through its
day-to-day business, with employees and agents maintaining high ethical standards.

Tokio Marine Group Compliance System
Tokio Marine Group defines compliance as "observing applicable laws, rules and regulations and internal
regulations and conducting fair and equitable business activities within social norms" and thoroughly implementscompliance in this manner.

Roles of Tokio Marine Holdings
To thoroughly implement compliance as a Group, Tokio Marine Holdings has formulated the Tokio Marine Group
Basic Policies for Compliance and the Tokio Marine Group Code of Conduct (made public at
http://www.tokiomarinehd.com/en/conduct/index.html). The Group has also formulated measures and policies forthe entire Group, including Compliance Standards that stipulate such items as laws and regulations that arecommonly applicable within the entire Group.
Also, Tokio Marine Holdings has built a structure to ensure Group-wide compliance by periodically monitoring thestatus of compliance within the Group; receiving reports from subsidiaries and others on important matters;
discussing these matters among the Board of Directors, Management Meeting and the Internal Control Committee;
and providing guidance and advice about the activities of subsidiaries and others when necessary.

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Roles of Subsidiaries and Others
Subsidiaries and others proactively undertake thorough compliance in accordance with the Tokio Marine Group
Basic Policies for Compliance. Subsidiaries and others have created compliance structures in a format suited tothe content of their respective businesses while reporting to Tokio Marine Holdings on the status of thoroughcompliance and important items concerning compliance.
Tokio Marine & Nichido has also established a Quality Improvement/Compliance Committee, which has a majorityof members from outside the company, that evaluates the establishment of compliance systems from an external
perspective and checks, monitors and provides suggestions on the appropriateness of overall business operations.
Tokio Marine & Nichido has also appointed a Compliance Leader (CPL) in each production department who
provides guidance on initiatives for compliance and fulfills a check-and-balance function, among other
responsibilities. It also has appointed a Compliance Officer (CPO) in each region's business support department
who fulfills a check-and-balance function with regard to production departments and supports the CPL. In this way,
Tokio Marine & Nichido has built up a system for thorough compliance throughout a wide range of operations it
conducts. As for overseas Group companies, compliance is promoted primarily under the lead of the CPOs in therespective companies on the basis of undertaking proper business in accordance with the above policies and withrespect for local laws and regulations.

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Declaration of Commitment to Compliance

Tokio Marine Group is committed to the continuous enhancement of its corporate value, with customer trustat the base of all its activities. Strict compliance is at the heart of our Corporate Philosophy. The Tokio
Marine Group Code of Conduct is a compilation of important matters that must be strictly observed. We, thedirectors, officers and employees of Tokio Marine Group companies, promise to prioritize compliance in the
conduct of business activities in accordance with the Code of Conduct.

Tokio Marine Group Code of Conduct (Outline)
The Tokio Marine Group Code of Conduct is a compilation of important matters to be adhered to from theperspective of compliance when the spirit of our Corporate Philosophy is put into specific action and the Code isgiven the highest priority in carrying out all Tokio Marine Group business activities.

Tokio Marine Holdings - Tokio Marine Group Code of Conduct

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Compliance Initiatives
To thoroughly implement compliance as a Group, we have formulated the Tokio Marine Group Basic Policies forCompliance, which prescribe the role of Tokio Marine Holdings, its subsidiaries and others and the basic rationale
regarding the implementation of compliance.

Organizational Structure
Tokio Marine Group has set up specialist departments for controlling internal compliance at each Group company.
Subsidiaries and others have established internal frameworks enabling organized responses for compliance. The
frameworks include compliance committees that formulate compliance policies and measures according to theactual state of operations and check on the state of compliance implementation while assigning complianceofficers and persons in charge of compliance to each department and branch office.

Compliance Manuals
Based on the Compliance Standards formulated by Tokio Marine Holdings, Tokio Marine Holdings and its
subsidiaries and others have prepared their own compliance manuals by adding items necessitated by theirrespective businesses, and have made these manuals available for the reference of directors, officers andemployees.

Compliance Training
Tokio Marine Group nurtures an awareness of compliance while providing persons in charge of business
operations with necessary knowledge about compliance through training on laws, regulations and internal
regulations with which directors, officers and employees must comply.

Evaluation and Improvement Activities (Including Inspections and Monitoring)
Tokio Marine Group formulates a fiscal year action plan for enhancing structures for thorough compliance andprepares viable measures in accordance with the action plan. Tokio Marine Group makes autonomous checks andalso undertakes monitoring in combination with internal audits to verify the effectiveness of these measures.

Hotline System (Internal Whistle-Blower System)
Tokio Marine Group has installed hotlines as a system for handling reports and consultation from employees andthe management of the Group companies in the event a compliance-related issue has arisen or been discovered.
An external hotline is also available at an external law office so that the persons making such reports are able tochoose the easiest method for them.
The Group keeps personal information on individuals making such reports strictly confidential and ensures thatsuch individuals are not put in a disadvantageous position.

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Material Issue -Governance-

Response to Antisocial Forces
Tokio Marine Group has prescribed the basic policies concerning responses to antisocial forces so thatsubsidiaries and others can resist antisocial forces and make concerted and uniform responses. Initiatives arebeing promoted based on the following basic concepts.
1. To ensure it consistently undertakes fair management and widely contributes to the development of society
as a good corporate citizen, Tokio Marine Group shall sever all relationships with antisocial forces andforcefully repudiate any illicit demands made by them as a basic matter in the application of its Corporate
Philosophy. In association with lawyers, police and other professionals, it will respond to antisocial forces inan uncompromising and organized manner.
2. Tokio Marine Group shall respond to antisocial forces based on the following measures.
(1) Take action as a unified organization while ensuring the safety of directors, officers and employees;(2) Contact relevant external institutions that specialize in such matters;(3) Sever all known relationships, including transactions, and repudiate any illicit demands;(4) Take legal action at either the civil or criminal level for any contingency; and(5) Prohibit backroom deals and funding.
Taking into consideration the basic policies for responding to antisocial forces, Tokio Marine Group shall promote
initiatives that include setting up controlling departments, establishing reporting and consultation rules and systems
for when a problem occurs, and implementing training activities.

Management of Transactions Involving Conflicts of Interest
Tokio Marine Group has formulated Policies for Managing Transactions Involving Conflicts of Interest and throughcompliance with these policies by directors, officers and employees works to manage conflict-of-interest
transactions to ensure that clients' interests are not unduly harmed.

Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflictsof Interest (Summary)
１. Transactions Involving Conflicts of Interest"Transactions Involving Conflicts of Interest" shall be defined as any of the following actions during the course of
Tokio Marine Group's business activities.
(1) Transactions in which there is a potential conflict between the interest of a customer and the interest of
Tokio Marine Group.
(2) Transactions in which there is the potential for the interest of a customer to be harmed by the interest ofanother customer of Tokio Marine Group.
(3) Transactions involving the use of customer information held by Tokio Marine Group without the consent of
the customer (with the exception of transactions involving a Purpose of Use specified beforehand inaccordance with the Act on the Protection of Personal Information in Japan or provisions of other laws andregulations applicable to Tokio Marine Group).

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(4) Besides transactions specified in (1) to (3) above, transactions or other actions that especially require
management from the perspectives of protecting customers of Tokio Marine Group and maintaining
confidence in Tokio Marine Group.
2. Structure for Managing Transactions Involving Conflicts of Interest
Tokio Marine Holdings, a holding company, uniformly controls matters concerning the management of conflict-of-interest transactions for Tokio Marine Group. To do so, Tokio Marine Holdings has established a structure that
includes setting up a department that controls the managing of conflict-of-interest transactions at the companies
mentioned below as it appropriately manages conflict-of-interest transactions.
(1) Tokio Marine Holdings, Inc.
(2) Tokio Marine & Nichido Fire Insurance Co., Ltd.
(3) Tokio Marine & Nichido Life Insurance Co., Ltd.
(4) Nisshin Fire & Marine Insurance Co., Ltd.
(5) Tokio Marine & Nichido Financial Life Insurance Co., Ltd.
(6) Tokio Marine Financial Solutions Ltd.
(7) Tokio Marine Capital Co., Ltd.
(8) E. design Insurance Co., Ltd.
3. Methods for Managing Transactions Involving Conflicts of Interest
Tokio Marine Group manages transactions involving conflicts of interest through the following methods.
(1) Tokio Marine Group companies shall report beforehand to Tokio Marine Holdings on any intended
transactions with a potential conflict of interest.
(2) When Tokio Marine Holdings determines that such reported transactions will unduly harm the interests of acustomer or has the potential for such harm, it shall take action using the methods below.
1) A method that separates the department executing the relevant transaction and the department
executing other transactions with the customer involved in the relevant transaction.
2) A method that changes the conditions or methods of the relevant transaction or of other transactions withthe customer involved in the relevant transaction.
3) A method that properly discloses to the customer involved in the relevant transaction that there is thepotential that the customer's interests will be unduly harmed along with the execution of the relevanttransaction.
4) A method that obtains the consent of the customer concerned for the use of customer information heldby Tokio Marine Holdings and Tokio Marine Group companies along with the executing of the relevanttransaction.
5) A method that suspends the relevant transaction or other transactions with the customer involved in therelevant transaction.
6) Any other method recognized by Tokio Marine Holdings as being necessary and appropriate.
4. Verification of Management Structure for Transactions Involving Conflicts of Interest
Tokio Marine Holdings shall periodically verify the appropriateness and effectiveness of Tokio Marine Group's
structure for managing conflict-of-interest transactions.

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Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles
of conduct required from the perspective of social responsibility and we strive to respect and promote therecognition of human rights for all people, including customers, agents/business partners, employees, society andshareholders.
Tokio Marine Holdings supports and respects the Universal Declaration of Human Rights, the ILO Core Labour
Standards as well as the OECD Guidelines for Multinational Enterprises and has signed the United Nations Global
Compact. Tokio Marine Group sufficiently understands international action principles and guidelines concerning
human rights and participates in and contributes to initiatives concerning social responsibility, and by doing so,
fulfills its role toward realizing a sustainable society.

Tokio Marine Group CSR Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its
Corporate Philosophy to achieve sustainable growth together with the development of society inaccordance with the following principles:
Respect for Human Rights and Dignity- We respect and actively promote the recognition of human rights for all people.
- We strive to ensure an energetic working environment that is both safe and healthy and to promote
training and education of our employees.
- We respect the right to privacy and strive to enforce this right through the management of personal
information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes important matters given
the highest priority in our day-to-day business. Under the code, directors, officers and employees conduct fair andequitable business activities in conformity with laws and social norms and the Group undertakes equitablebusiness activities.

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Material Issue -Governance-

Tokio Marine Group Code of Conduct (Scope of application: Tokio Marine Group
directors, officers and employees of Tokio Marine Group companies (includes
dispatched employees))
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of
Tokio Marine Group shall take necessary measures in accordance with internal rules, which includes
investigating the facts, formulating countermeasures, submitting reports to supervisory authorities, taking
disciplinary measures against the involved parties and formulating measures to prevent recurrences.
Respect for Human Rights
We shall respect the human rights of our customers, directors, officers, employees and all other people.
- Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on the grounds ofgender, age, profession, nationality, race, thought, creed, religion, social status or birth as well as any
act constituting an infringement of human rights should never be tolerated.
- Anti-harassment
Sexual or any other kind of harassment or intimidation should never be tolerated.
- Private Information
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy
Policy, we shall safeguard private information, including customers' information, and we shall not use
such information except on a need basis to carry out our business operations in order to avoid any
breach of privacy.

Tokio Marine Global HR Policy
Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential tohire and nurture diverse personnel, regardless of nationality, age and gender at each Group company inrespective countries and regions worldwide and develop an environment in which employees can fully exert
their capabilities.
In December 2010, we established the Tokio Marine Global HR Policy as a universal philosophy andconcept for human resources management to be shared in respective countries and regions worldwide. We
are working to share the thinking and values of 1) "human resources being our largest assets," 2) "respect
diversity" and 3) "provision of fair and equal opportunities" and will promote various personnel affairs
measures, including employee training and support.
We believe that our people are the most important contributor to our company's success. We aim to attract
and retain the best talent in every aspect of our business.
We value diversity and inclusion as we strive for global excellence, and we work hard to create a businessenvironment where our people can achieve their full potential.
We have a transparent relationship with our people. For those who have both a passion and a challenging
spirit, we encourage career development and personal growth.

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Material Issue -Governance-

Management Stance concerning Respect for Human Rights and Various
Initiatives
Tokio Marine Holdings regularly carries out monitoring of initiatives for human rights, compliance and risk
management in the business operations of Group companies. At the same time, Group companies are
implementing various initiatives related to respect for human rights.
At Tokio Marine & Nichido, a dedicated department (Human Rights Enlightenment Office, Human Resources
Planning Department) formulates Basic Policies and Measures Concerning Human Rights every year and is
implementing measures concerning human rights in all departments.

From the perspective of social responsibility, the Company distributes the Principle of Transactions to its business
partners (suppliers and business consignees) and requests them to promote initiatives that encompass humanrights domains in the areas of "compliance with laws, regulations and social norms", "promoting fair and honest
transactions", "thorough information management" and "consideration for the environment."
Every year, each member company of Tokio Marine Group holds human rights training in the workplace, in which
all employees and other co-workers take part to build a dynamic corporate culture without discrimination orharassment. In addition, in working to achieve more comfortable workplaces, the Group carries out preventativeand enlightenment activities regarding sexual harassment and other forms of harassment by establishing a
consultation service (hotline), which is staffed by internal and external specialists.

Human rights training participants (domestic consolidated companies as of March 31,
2013)

Fiscal 2010

Fiscal 2011

Fiscal 2012

99.9％

99.9％

99.6％

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Material Issue -Governance-

Risk Management System of Tokio Marine Group
Tokio Marine Holdings formulates basic policies concerning risk management for the entire Tokio Marine Groupand ascertains the state of risks for the Group. Subsidiaries and others conduct their own risk management inaccordance with these basic policies. Among the various risks, the Company recognizes that insurance
underwriting risks and asset management risks are core risks that must be managed in sources of earnings. The
Company therefore controls these risks considering the balance between risk and return.
Tokio Marine Holdings also identifies administrative risks, system risks and other risks pertaining to the Group'sbusiness activities and strives to prevent the occurrence of or reduce these risks. Through the above measures,
we work to execute proper risk management and ensure stable business operations of the entire Group.

Tokio Marine Group Risk Management Organizational Chart

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Social Responsibility
Material Issue -Governance-(1) Roles of Tokio Marine Holdings
Tokio Marine Holdings develops basic policies for risk management of Tokio Marine Group and promotes theenhancement and sophistication of the risk management system for the entire Group in accordance with the
Tokio Marine Group's Basic Policies for Risk Management. The Company also manages quantitative risks for
the Group in order to retain credit ratings and prevent bankruptcies.
(2) Roles of Subsidiaries and Others
Subsidiaries and others actively conduct their own risk management by developing their own risk management
policies in line with the Basic Policies for Risk Management of Tokio Marine Group.

Basic Policies for Risk Management
Tokio Marine Group has established the basic policies relating to risk management described below. Tokio Marine
Holdings and its subsidiaries and others manage risks in line with these basic policies.
(1) Basic Policies for Risk Management
The Basic Policies for Risk Management of the entire Group set forth the department supervising risk
management, definition of risks, organizations and guidelines for risk management that subsidiaries and others
shall establish, and the issues that must be reported to Tokio Marine Holdings. Subsidiaries and others conduct
risk management based on these policies.
(2) Basic Policies for Integrated Risk Management
Tokio Marine Group has developed the Basic Policies for Integrated Risk Management, which establish
fundamental matters concerning the quantitative risk management of the entire Group, the definition of risks
and returns, and the process for evaluating and monitoring capital allocation plans.
(3) Basic Policies for Crisis Management
Tokio Marine Group has developed the Basic Policies for Crisis Management of the entire Group. In an
emergency, the policies clarify the action principles related to the measures to be taken to minimize losses andrecover ordinary business operations and the crisis management systems that should be established bysubsidiaries and others.
Therefore, Tokio Marine Holdings has created the Tokio Marine Group crisis management manual andenhanced its crisis management structure by formulating policies and regulations, establishing organizational
systems and undertaking evaluation and improving activities that are necessary for subsidiaries and others to
execute their respective roles. In addition, Tokio Marine Holdings determines whether a certain situation isdeemed to be an emergency situation, decides the necessary actions and steps to minimize economic damage
to the entire Tokio Marine Group and to quickly resume normal business operations as quickly as possible, andprovides instructions to subsidiaries and others.
Subsidiaries and others formulates policies concerning a crisis management system that includes theestablishment of a department supervising crisis management to determine the emergency situation and tosecure a command structure. Moreover, departments supervising crisis management enhance the crisis
management system during ordinary times in addition to functioning as an executive office to take action whenan emergency occurs.

153Social Responsibility
Material Issue -Governance-

Basic Policy for Responding to Disasters
In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a crucial social
mission of ensuring that it can continue its important business operations as a non-life insurer such as receiving
accident notices, paying on claims, maturity refunds and other payables, and concluding policies in both thedisaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of the BusinessContinuity Plan for Disasters and formulated a Business Continuity Plan (BCP).
Tokio Marine & Nichido Basic Policy for Responding to Disasters (in Japanese)154

Social Responsibility
Material Issue -Governance-

Basic Policies of the Business Continuity Plan for Disasters
1. Principles of employees' conduct in times of disasters
The priority order for employees' conduct in times of disasters is as follows.
- Assure the safety of human life
- Cooperate in securing the safety of local communities- Continue important operations (business continuity)
In other words, the principle of employees' conduct is to give precedence to "assure the safety of human life" and"cooperate in securing the safety of local communities" before conduct related to "business continuity."
2. Basic policy for business continuity
The following three business operations shall be regarded as important business operations during a disaster,
management resources (personnel, funds) shall be transferred as needed and top priority shall be given to thecontinuation of these important business operations.
- Receiving of accident notices- Payment of claims, maturity refunds and other payables- Conclusion of insurance contracts

Preparation of a Claims Service Structure for Use in the Event of a Disaster Striking theMetropolitan Area
Should the Head Office facilities in particular become unusable because of a disaster such as a major earthquake
striking the metropolitan area, a backup office shall be established within the Kansai Backup Headquarters andclaims payment services shall be undertaken for earthquake claims cases, including for residential earthquake
insurance. Non-earthquake regular claims cases shall be allocated to and handled by claims service bases
throughout Japan.
If the Metropolitan area is struck by the disaster, a Claims Service Headquarters would be set up within the Head
Office Disaster Response Headquarters. At the same time, a satellite office centering on the Claims Service Dept.
in charge of Tokyo and Chiba, Saitama and Kanagawa prefectures shall be set up and will accept support
personnel from throughout Japan and provide claims services that include on-site claims assessments.
An infrastructure needed to provide claims services swiftly to the metropolitan area in the event of a natural
disaster has been built in advance in the locations where the backup office and satellite office would beestablished. Also, we have established a scheme for dispatching support personnel as needed from branch offices
across the entire Company.

Response to the Great East Japan Earthquake
Click here for details

155Social Responsibility
Material Issue -Governance-

Integrated Risk Management
Through integrated risk management, the Company quantitatively ascertains and properly manages every risk toensure that any risk that emerges is within the scope of net asset value. We also assume scenarios with anenormous impact despite having a low frequency, such as a massive natural catastrophe or turmoil in financial
markets, and implement stress tests to evaluate and analyze the impacts of such scenarios.
(1) Risk quantification
Tokio Marine Group quantifies potential losses on all risks held that could arise within the given time horizons(1 year) and that could exceed the given probability levels (99.95%). The risk quantification method used is arisk indicator called "value at risk" (VaR).
(2) Determination of allowable risk parameters
Integrated risk management aims to maintain ratings and prevent bankruptcies by keeping risk volume within
the prescribed allowable parameters. The allowable risk parameters for Tokio Marine Group as a whole havebeen defined in terms of an upper limit on the entire quantity of risk. Tokio Marine Group determines theallowable risk parameters semiannually and properly manages operations so that risk quantity does not exceed
this.
(3) Evaluation and monitoring of capital allocation plans
The Company ensures that the expected risk volume is within the allowable risk parameters set out in theGroup capital allocation plan. In other words, the Risk Management Department, which has an internal control
function, checks and examines the capital allocation plans to make sure that they are appropriate in terms ofequity capital. Moreover, the status of the risk volume is periodically monitored.

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Material Issue -Governance-

The Internal Control Department of Tokio Marine Holdings supervises information security for the entire Group as
the controlling department while sections in charge of information security have been established at each Group
company. In this manner, the Group is working to build an effective management structure for information security.

Initiatives for Information Security
We thoroughly adhere to information security management rules to prevent information leakages. In particular,
each Group company is adopting physical and technological safety-control measures that include locking away
customers' personal information and confidential documents when not in use, placing restrictions on taking
documents and other items outside the company, and using encryptions and setting passwords for electronic
information.
In fiscal 2010, Tokio Marine & Nichido introduced thin-client* terminals for its in-house intranet. Thin-client
terminals are not equipped with hard disks and information is centrally managed and deployed from a server,which thereby further strengthens information security.
*A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by the serverProtection of Personal Information
In the area of personal information on customers, Tokio Marine Group has formulated and released the Tokio
Marine Group Privacy Policy, which clarifies the Group policy for dealing with such information. At the same time,each Group company formulates and releases a policy of its own in accordance with the Privacy Policy.

Privacy Policy
Tokio Marine Group Privacy Policy
Tokio Marine Group is committed to the continuous enhancement of corporate value, with "customer trust at thefoundation of all its activities." Guided by this Corporate Philosophy, we, the Tokio Marine Group, shall comply withlaws, rules, regulations and guidelines related to the protection of personal information, appropriately manage
personal information as described below and implement other appropriate security measures for the protection of
personal information of our customers.
1. We shall acquire personal information of our customers in a manner that is both legal and fair. Unlessprescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information of
our customers and shall use such information within these limits.
2. Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third
parties without prior consent of each such customer.

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3. We will strive to prevent the divulgence, destruction, impairment and unauthorized access of personal
information of our customers. When we contract out the management of personal information of our customers
to an outside service provider, we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal information we hold, weshall respond promptly in accordance with laws, rules and regulations. We also welcome comments andquestions regarding the management of personal information of our customers.
5. We shall provide comprehensive supervision, instructions and education to our employees who handle personal
information of our customers to ensure that such information is managed appropriately.
6. We will continue to revise and aim to improve our internal systems and procedures to protect personal
information of our customers.
Adopted on February 7, 2005
Revised on July 1, 2008

Tokio Marine Holdings Privacy Policy
With "customer trust as the foundation of all its activities," the Company aims to commit to the continuous
enhancement of corporate value through strategic planning of the entire Tokio Marine Group and managing thesubsidiaries of Tokio Marine Group companies. The Company will properly handle personal information as
described below in compliance with the Personal Information Protection Law (the Privacy Law), other relevantlaws, ordinances and guidelines, and the Tokio Marine Group Privacy Policy, and will take appropriate measures
to ensure that personal information is secure. The Company will make an effort to conduct training and educationof the Company's employees so that personal information will be properly handled.
The Company will review and improve the contents described below from time to time.
1. Collection of Personal Information
The Company will collect personal (including for shareholders, the same shall apply hereinafter) information in a
lawful and proper manner to the extent necessary for its business.
2. Purpose of Use of Personal Information
The Company shall use information received from customers for the purposes (hereinafter referred to as"Purpose of Use") of undertaking the following business operations. The Purpose of Use shall be specificallyprescribed for clarification for customers and disclosed on our website as stated below. Moreover, depending on
the situation in which the information is obtained, we shall make efforts to limit the Purpose of Use.
(1) Business administration of Group companies*(2) Contacting shareholders, providing them with various information and undertaking shareholder management(3) Exercising the Company's rights or fulfilling its obligations in accordance with the Companies Act of Japanand the Enforcement Regulations of the Companies Act of Japan(4) Responses to customer inquiries, requests, others(5) Undertaking other operations incidental to those stated in the above (1) to (4) as well as operations for
ensuring the proper and smooth execution of the Company's business operations
When handling personal information that transcends the scope needed to attain the Purpose of Use, theconsent of the relevant person shall be obtained except in the cases stipulated in Article 16-3 of the Act on theProtection of Personal Information.
* For details on the scope of Group Companies, refer to "10. Company List."158

Social Responsibility
Material Issue -Governance-

3. Provision of Personal Data to Third Parties
With the exception the following cases, the Company shall not provide personal data to third parties withoutobtaining the consent of the relevant individual.
In the case this is in accordance with laws and regulations
In the case data is provided to consignees within the scope necessary for the Company to execute its
business activities (refer to the following "4. Consigning the Handling of Personal Data")
In the case of joint use between the Company's Group companies and business partners (Refer to thefollowing "5. Joint Use with the Company's Group Companies and Business Partners")
4. Consigning the Handling of Personal Data
There are cases in which the Company consigns the handling of personal data to outside parties within thenecessary scope for attaining the Purpose of Use. In the event the handling of personal data is consigned tooutside parties, the Company shall prescribe standards for selecting a consignee and carry out necessary andappropriate supervision that includes confirming the consignee's information management structure beforehand.
The Company consigns the handling of personal data, for example, in cases such as the following.
Consigning the management of the shareholders' register
5. Joint Use with the Company's Group Companies and Business Partners
To attain the Purpose of Use shown above in 2. (1) - (5), personal data is used jointly among the Company,
Group companies and business partners* as described below.
(1) Personal Data Items
a. Data on shareholders (Address, name, situation regarding holding of Company stock, etc.)
b. Personal data held by Group companies (information related to transactions such as details of accident
notices and details of contracts listed on application forms that include address, name, telephone number,
gender, date of birth and other items)c. Personal data from persons making inquiries and requests of the Company (name, contact information, details
of inquiry/request, etc.)(2) Party responsible for managing personal data: Tokio Marine Holdings Co., Ltd.
*For details on the scope of Group companies, refer to "10. Company List."
At present, there is no joint use of personal data with business partners.
6. Handling of Sensitive Information
The Company will not collect, use or provide to a third party Sensitive Information, *including, but not limited to
information regarding healthcare or case history, except for cases provided by the Act on the Protection of
Personal Information, other relevant laws, ordinances and guidelines.
* "Sensitive Information" refers to sensitive information set forth in Article 6 of the Guidelines for Personal
Information Protection in the Financial Field.

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Social Responsibility
Material Issue -Governance-

7. Notice of Matters, Disclosure, Amendment or Suspension of Use of Personal Data Held by the Company
under the Act on the Protection of Personal Information
In accordance with the Act on the Protection of Personal Information, the Company makes efforts to respond
appropriately and promptly to requests concerning notice of matters, disclosure, amendment or suspension ofuse of personal data.
For details on specific requests, please direct requests as shown below in "9. Contact Information." Whileconfirming that the person making the request is the actual relevant person, procedures will be undertaken after
filling out the Company's designated forms and, in principle, the Company will respond in writing at a later date.
The Company shall receive its self-prescribed service fee for responding to disclosure requests.
Procedures for requesting disclosure, etc. (in Japanese)
8. Management of Personal Data
To prevent divulgence, loss or damage of personal data and ensure safety management of other personal data,
the Company implements adequate security measures while working to assure the accuracy and recentness ofdata needed to attain the Purpose of Use.
9. Contact Information
The Company responds appropriately and quickly to complaints and consultations regarding the handling of
personal information. For referrals and consultations concerning the Company's handling of personal
information or personal data, please make inquiries as follows.
Point of contact: Tokio Marine Holdings Internal Control Department
Telephone: +81-120-789-967
Business hours: 9am - 5pm, excluding Saturdays, Sundays, holidays and year-end and New Year holidays
10. Company List
The Company's Group companies and business partners mentioned in "2. Purpose of Use of Personal
Information" and in "5. Joint Use with the Company's Group companies and Business Partners" are indicatedbelow.
(1) Group Companies: Tokio Marine Group(2) Business partners: There are no business partners to which the Company provides personal data.
Note: Personal information of employees of the Company shall not necessarily be treated in accordance with thispolicy.
Adopted on March 7, 2005
Revised on August 11, 2011160

Social Responsibility
Material Issue -Governance-

Acquisition of External Certification
Tokio Marine Group has acquired external certification for information security that includes the Privacy Mark andInformation Security Management System (ISMS) certifications. These achievements recognize the initiatives
taken within the Group to protect personal information. The Group intends to make continuous improvements andto strengthen further its information security management structure.
Status of acquiring external certifications related to information security
Group Member Company
Tokio Marine & Nichido Communications

Tokio Marine & Nichido Systems

Certification Month andYearMarch 2006
August 2006
December 2006

Certification Acquired
ISMS

ISMS ITSMS*

Tokio Marine & Nichido Risk Consulting

June 2007

Privacy Mark

Millea Mondial

August 2007

Privacy Mark

September 2007

ISMS

Tokio Marine & Nichido Medical Service(Health Promotion Dept.)*Third-party certification system on operational management of IT services (ISO/IEC 20000)

161

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Material Issue -Governance-

We make every effort to disclose information about Tokio Marine Group's current financial condition and futurebusiness development in a fair and understandable manner that facilitates precise and expeditious understandingfor our investors and financial analysts.

Disclosure Policy of Tokio Marine GroupWe aim to disclose meaningful information regarding Tokio Marine Group that enhances managementtransparency and fairness in connection with our corporate social responsibility.
1. Disclosure Policy
It is our policy to expeditiously disclose information in accordance with the Securities Listing Regulations
stipulated by the Tokyo Stock Exchange. We strive for timely, accurate and fair disclosure of other informationthat is relevant to our customers, shareholders and investors, representative offices and employees, as wellas Japanese society at large.
2. Disclosure Methods
Disclosure pursuant to the Tokyo Stock Exchange rules, regulations and other requirements is made throughthe Timely Disclosure network, or TDnet, as well as the press and other appropriate means. We subsequently
post disclosed information on our website. Other disclosure is made in a manner appropriate to the content of
the relevant information.
3. Disclaimer
Disclosure made based on this Disclosure Policy is intended to accurately, expeditiously and fairly inform thepublic regarding Tokio Marine Group's activities and is not intended to constitute an investment offer orsolicitation.

Adopted on November 30, 2004
Revised on September 29, 2010162

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Material Issue -Governance-

Disclosure Materials
Tokio Marine Holdings and its domestic insurance business companies prepare and strive to enhance the content
of disclosure materials.
IR Library

WebsitePlease refer to the following for information disclosure concerning Tokio Marine Holdings and each insurance
business company.
Tokio Marine Holdings
Tokio Marine & Nichido Fire Insurance
Nissin Fire & Marine Insurance (in Japanese)
E. design Insurance (in Japanese)
Tokio Marine Millea SAST Insurance (in Japanese)
Tokio Marine & Nichido Life Insurance (in Japanese)

Rating Information
Please refer below for rating information for Tokio Marine Group companies.
Rating Information

163

Sustainability Report 2013

Relations with Stakeholders• Relations with Customers• Relations with Shareholders and Investors• Relations with Insurance Agents• Relations with Employees• Relations with Business Partners• Relations with Local Communities and SocietySocial Responsibility
Relations with Stakeholders

Tokio Marine Group believes that building a relationship of trust through dialogues and cooperation with all
stakeholders, including customers, is important for implementing high-quality CSR management.

Tokio Marine Group values feedback from its

Tokio Marine Group works to realize sound andcustomers and carries out daily initiatives tohighly transparent corporate governance throughenhance quality in order to earn customer trust.

the promotion of information disclosure and theexchange of opinions in a timely and appropriatemanner.

Tokio Marine Group builds trustworthy partnerships

Tokio Marine Group will continuously build an open

and undertakes collective efforts to truly enhanceand dynamic corporate culture that enables each

operational quality from a customer standpoint.

and every employee to demonstrate his or her
creative potential.

Tokio Marine Group aims to realize sustainable

Business activities are realized with the support ofdevelopment and fulfill its social responsibility

everyone in local communities. With this in mind,

together with all its business partners.

Tokio Marine Group conducts various activities inrespective regions worldwide.
*

Linked with "Local Community and Social Contribution
Activities" pages.

165Social Responsibility
Relations with Stakeholders

Tokio Marine Group establishes basic policies for

Tokio Marine Group continuously promotes

the protection of customers' interests and develops

initiatives to enhance quality from a customer

a system to thoroughly promote being customer-

standpoint in accordance with the Group's

oriented and to pursue various aspects including

Corporate Philosophy: "Through the provision of thecustomer protection.

highest quality products and services, Tokio Marine
Group aims to deliver safety and security to all its
customers."

Based on the Group's common standards related tocustomer comments, each company of Tokio
Marine Group has formulated a response policy inorder to develop a structure to utilize customer
feedback for improving products and services.

166

Social Responsibility
Relations with Stakeholders

Tokio Marine Group establishes basic policies for the protection of customers' interests and develops a system tothoroughly promote being customer-oriented and pursue various aspects including customer protection.
Additionally, we have formulated the Tokio Marine Group Policies for Managing Transactions involving conflict ofinterest and, through compliance with these policies by directors, officers and employees, work to managetransactions involving conflict of interest to ensure that clients' interests are not unduly harmed.

167

Social Responsibility
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Tokio Marine Group's Approach to Quality Improvement
Tokio Marine Group has earned high regard from its customers by providing products and services that are aheadof the times in accordance with the Group's Corporate Philosophy: "Through the provision of the highest quality
products and services, Tokio Marine Group aims to deliver safety and security to all its customers." From a
medium- to long-term viewpoint, it is conceivable that social and economic changes such as the declining birthrate
and aging population and global warming inside and outside Japan could give rise to new risks. In response to thediversifying needs of both individual and corporate customers in connection with such changes, Tokio Marine
Group will combine the capabilities of all Group companies and will do its best to provide new products andservices that anticipate the changing times and extend beyond the framework of conventional insurance products
and services in areas such as the financial, medical and consulting fields.

Anshin ("Reassuring") Quality and Business Renovation Project
Tokio Marine & Nichido defines Anshin Quality as specific quality standards that are indispensable for the products
and services the company provides to customers and is promoting an array of initiatives to realize this.
Specifically, we are promoting the Business Renovation Project throughout the Company to integrate theimprovement of the quality of products and services with enhancement of the comfort of the business processes inwhich we provide those products and services to customers.
This project is aimed at changing the way our employees and agents do business in all processes from the signingof contracts to payment of claims to make those processes more comfortable for customers.
In line with this objective, we are creating a framework that facilitates customer-friendly processes by making
drastic revisions to provide simple and easy-to-understand products to customers, easy-to-operate systems foragents and quick administrative procedures in response to customers’ needs. At the same time, we are steadilyreforming business processes by initiating such arrangements as the cashless payment of premiums and early
notices of renewal.
Going forward, we will work to provide a more comfortable experience for customers by changing to a new
business model that utilizes tablet devices and smartphones to achieve growth by securing stable product quality
and improving quality.

168Social Responsibility
Relations with Stakeholders

Image of quality improvement that Tokio Marine & Nichido is aiming for169Social Responsibility
Relations with Stakeholders

Ensuring Customers Have a Clear Understanding of Insurance Products
Tokio Marine & Nichido is pursuing the concepts of "easy-to-understand" based on customer feedback, including
opinions. Accordingly, the company devised rules for creating forms that make customers feel at ease in order tomake significant improvements to forms that customers can understand (fill out) without explanation. Forms thathave been created from March 2007 onwards are based on these rules.

Examples of Initiatives with the Next-Generation ModelIn April 2012, Tokio Marine & Nichido adopted a next-generation model using tablet computers and other devices
as part of its efforts to enhance comfort and convenience for customers. For Super Insurance, auto insurance andfire insurance, our main products for individual customers, we introduced "Raku Raku Tetsuzuki (Quick and Easy
Online Procedures)," which allows customers to request a premium estimate, view product descriptions and apply
for insurance on their tablet computers or other devices. (We plan to make online procedures available in October
2013 for enrollment in life insurance and by the end of fiscal 2013 for personal injury insurance.) The use of tablet
computers and other electronic devices allows us to provide easy-to-understand product descriptions with videos
and electronic pamphlets. We have also introduced "Your Enrollment at a Glance," which enables customers tovisually check their family's insurance enrollment status on their tablet computers or other electronic devices.
Screen image of "Raku Raku Tetsuzuki" contract procedure170

Social Responsibility
Relations with Stakeholders

Providing Anshin Quality of Claims Services to Customers
Tokio Marine & Nichido designates specific quality standards that are indispensable for products and services
provided to customers in terms of "Anshin Quality," and the company and agents have been making concerted
efforts to thoroughly promote initiatives toward the realization of Anshin Quality. When we receive accident notices,
we utilize a system that verifies whether such an accident is covered under any other contracts that will allow
payment for that accident, thereby providing claimants with information about the payment of claims. Specifically,in terms of auto insurance, we have introduced a system that has various criteria according to which we cannot
close the file until after we have paid all incidental claims without any omission. By means of this system andvarious types of training, we are now confident in making appropriate payment of claims to customers.
Information regarding details of coverage and a list of possible claims payable are sent to customers uponreceipt of the notification of an accident, and personnel in charge provide information on the amount of claims
payable in an easy-to-understand manner.
When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner while also
sending a statement of claims payable that not only verifies the amount but also provides a detailed
breakdown.
When insurance claims cannot be paid, we inform customers of the reason both verbally and in written form inan easy-to-understand manner. Additionally, inquiries and claims from customers are accepted via an exclusive
toll-free telephone line. Assistance from external specialists such as lawyers is also available via the Reexamination Request System.**Re-examination Request System (Tokio Marine & Nichido)
In cases where customers do not agree with the decision made by the claims service bases that are
involved with the payment of insurance claims, the Re-examination Request System can be used uponrequest by customers (including policyholders and insured persons). Under the Re-examination Request
System, the Claims Service Re-Examination Committee, which is a closed-door committee comprised ofexternal specialists (doctors and lawyers), re-examines the decision made by the claims service baseresponsible for the case using re-examination request documents and materials submitted by relevant
parties. The results are subsequently reported to customers who requested the re-examination in written
form.
Tokio Marine & Nichido Re-examination Request System (in Japanese)
Tokio Marine & Nichido Re-examination results by the Claims Service Re-Examination Committee (inJapanese)171

Social Responsibility
Relations with Stakeholders

Resolution Capabilities of Team Expert
The true value of an insurance company is put to the test when a customer is involved in an accident. We consider
it our mission to provide the highest quality claims services in such an eventuality. In auto insurance, this requiresthat our highly specialized and experienced staff members resolve claims using a team approach aimed at asmooth resolution.
At Tokio Marine & Nichido, our experienced claims service staff of approximately 8,300 people puts together
optimal teams with our network of highly specialized experts including approximately 1,500 adjusters,
approximately 455 lawyers and approximately 100 consulting physicians throughout Japan to provide theresolution capabilities of Team Expert. This allows us to protect our customers in the event of an accident. In
addition to our reliable and extensive network of 240 service bases nationwide, we satisfy 93.9% of customers who
use their insurance by exercising our sophisticated negotiating power backed by our industry dominance with morethan around 2.72 million accident settlements per year.

Shared Value for Caring for Customers as Our First Priority
At Tokio Marine & Nichido, although it is not tangible, we believe that giving careful consideration to customers firstand foremost is a component of product quality of claims services. To this end, a booklet entitled "Kokorokara(From Our Hearts)" is distributed to all members engaged in claims services, including new employees who join
the company each year. The booklet summarizes the values on which we place importance, including the sharedideas of all members involved with claims services for customers, working in harmony with colleagues and in
pursuit of expertise. We hope to continuously hand down our purpose, pride and sincerity in claims services from acustomer standpoint as part of our DNA.

"Kokorokara" booklet cover page and inside text
- "We want to make our field of specialization the cultivation of our human values. There is no end to the cultivationof human values."- "Face to face with a person who needs your help, as a fellow human being, what does your heart tell you?
Everything starts from here. I want to help because he needs my help. This strength of emotion, is our raisond'etre."My relations with CSR – Providing Insurance Claims Services by Caring for Customers

172Social Responsibility
Relations with Stakeholders

Further Enhancing Customer Reassurance
We are making efforts to eliminate customer anxiety through such means as Tokio Marine & Nichido Medical
Service's free medical advice service, highly specialized services provided by each Group company and accurate
advice offered by affiliated lawyers, doctors and other experts.
Providing Value through Our Businesses -Medical Assist, Hospitalization Assist

Claims Service System in Japan (As of July 2013)

Number of service bases

Tokio Marine & Nichido

Nisshin Fire

240

88

Claims service staff andApprox. 9,800

adjusters(As of July 2012)

Lawyers455

51

Consultant doctors

Approx. 100

12Tax accountants/Accountants

Approx. 65-

Approx. 2.72 million

Approx. 0.21 million

1,150

Number of automobile
accident settlements(Annual)173

Social Responsibility
Relations with Stakeholders

Critical opinions and demands from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group's common standards related to customer feedback, each company of Tokio
Marine Group has formulated a response policy in order to develop a structure to utilize customer opinions for
improving products and services.

Customer Feedback Response Policy
Critical opinions and demands from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group's common standards related to customer feedbacks, each company of the Tokio
Marine Group has formulated a response policy in order to develop a structure to utilize customer opinions for
improving products and services.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its corporate
activities with customer trust as the basis of all of its business activities.
Basic Policy(1) We will proactively accept and appreciate customer feedback.
(2) We will undertake Company-wide initiatives to take full responsibility for addressing customer
feedback.
(3) We will utilize customer feedback to enhance the quality of our operations, including products andservices.
(4) We will deliver greater "safety and security" based on customer feedback.

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Social Responsibility
Relations with Stakeholders

Structure to Make Improvements Based on Customer Feedback
Customer surveys and feedback received directly from customers by employees and agents lead to improvements
in products and services. For example, Tokio Marine & Nichido, Nisshin Fire and Tokio Marine & Nichido Life entersuch feedback into a unified management system that is set up on their respective intranets in order to analyze it.
This feedback is then utilized to improve products and services. Additionally, Tokio Marine & Nichido conducts
regular meetings with consumer advisors in order to receive advice from the perspective of consumers. In theseways, such activities are helping to enhance the ease of understanding of the details of documents.

Self-Declaration of Compliance with the ISO 10002 Standard
As a means of standardizing the response to customer feedback Companywide, Tokio Marine & Nichido and Tokio Marine & Nichido Life havereviewed operation systems in conformity with standard, the international
complaint handling management system ISO 10002. Additionally, these twocompanies were the first in the domestic financial industry to verify
compliance with the ISO 10002 standard in June 2007 and subsequently
made an external announcement in July. From this position, we willcontinuously strive to enhance the quality of operations in terms of products
and services and other relevant aspects based on customer feedback.
Nisshin Fire also made a self-declaration of compliance with the ISO 10002
standard in July 2008.

Websites for respective Group companies: Initiatives to respond to customer feedback (inJapanese)
Tokio Marine & Nichido: "In order to uphold customer trust"
Nisshin Fire: "Initiatives to respond to customer feedback"Tokio Marine & Nichido Life: "Initiatives to respond to customer feedback"175

Social Responsibility
Relations with Stakeholders

Listening to Customer Feedback
Each Tokio Marine Group company actively listens to customer feedback through various means such as
customer surveys, telephone calls from customers, company websites, and information gathering via agents andpersonnel in charge of sales. From the perspective of enhancing the transparency of initiatives regarding customer
feedback, the number of feedback comments received, details of claims and examples of developing andimproving products and services carried out based on such feedback are made public via company websites ingreater detail.
Tokio Marine & Nichido is conducting surveys of customers in relation to auto insurance, fire insurance and Super
Insurance. The aim is to validate whether the company is appropriately providing explanations regarding matterssuch as details of coverage, premiums payments and explanations to rider services as well as important terms.
Even when there is an accident, Tokio Marine & Nichido asks for cooperation in surveys after paying insurance
claims to customers in order to obtain a wider range of opinions. The company is constantly making efforts toimprove by repeating a cycle of implementation, verification and improvement based on this customer feedback.
Nisshin Fire is obtaining evaluations on the level of satisfaction toward the company or agents from 3,000
customers who are randomly selected from among auto insurance policyholders. In fiscal 2012, 665 customers
responded and opinions received are being utilized to enhance the quality of products and customer response.
Additionally, initiatives are being undertaken whenever necessary at the time of contract or payment of insurance
claims by directly asking customers about their evaluation of the company and agents in terms of customer
response. Surveys at the time of signing a contract are being conducted via the Internet while surveys during
claims payment are conducted via mail. A total of approximately 31,000 customers responded in fiscal 2012.
Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices regarding
contract details, insurance policies and other relevant documents that are sent to all policyholders once a year.

Customer Satisfaction (Fiscal 2012)
Tokio Marine & Nichido
Overall Level of Satisfaction regarding Products

Overall Level of Satisfaction regarding Contract

and Services

Procedures

176

Social Responsibility
Relations with Stakeholders

Results of Auto Insurance Survey: Level of Satisfaction regarding Overall Claims Services 93.9％

Tokio Marine & Nichido Life

The survey enclosed with the "Notice regarding Contract Details" to which 26,427 people responded by the end of
September 2012 was analyzed.

177Social Responsibility
Relations with Stakeholders

Dissatisfaction Feedback
Tokio Marine & Nichido

Tokio Marine & Nichido Life

Status of customer feedback for respective Group company websites (in Japanese)
Tokio Marine & Nichido: Overview of customer feedback
Nisshin Fire: Response to customer complaints
Tokio Marine & Nichido Life: Status of customer feedback178Social Responsibility
Relations with Stakeholders

Examples of Improvements Based on Customer Feedback (Fiscal 2012)
Customer feedback"The cover of the pamphlet and explanation of important matters for the Total Assist auto insurance reads,"Pamphlet and Explanation of Important Matters," but it was hard to know which part was the explanation ofimportant matters. I would like it improved to make that clearer."
Details of improvement
We divided the pamphlet and explanation of important matters into an "Explanation of Product Details" and an"Explanation of Important Matters," and added an index of the pamphlet's structure on the two-page spread at the
beginning. We also added the title "Explanation of Important Matters" at the beginning of the explanation ofimportant matters pages.

Status of customer feedback for respective Group company websites (in Japanese)
Tokio Marine & Nichido: Development and improvement examples based on customer feedback
Nisshin Fire: Examples of improvements that have been carried out based on customer feedback
Tokio Marine & Nichido Life: Main items that have been developed and improved based on customer
feedback

179

Social Responsibility
Relations with Stakeholders

Tokio Marine Holdings aims to be a company that earns the trust of shareholders and investors and realizes soundand highly transparent corporate governance by undertaking the disclosure of information and the exchange of
opinions in a timely and appropriate manner.

Enhancing Returns to Shareholders
Tokio Marine Holdings strives to enhance returns to shareholders through the payment of dividends andacquisition of treasury stocks, while also securing the collateral strength needed for sound business management.
Regarding dividends, we are maintaining stable dividends with a target payout ratio of 40% - 50% of averageadjusted earnings, excluding embedded value (EV). In fiscal 2012, the amount of total annual cash dividends was
55 yen per share with a dividend payout ratio of 50% versus average adjusted earnings (excluding EV).
Additionally, acquisition of treasury stocks will be implemented flexibly by taking into account the market
environment, capital status and business opportunities in a comprehensive manner.
See "Returns to Shareholders" for details.

180Social Responsibility
Relations with Stakeholders

Information Disclosure and Investor Relations
Tokio Marine Group is striving to enhance disclosure that is fair and easy to understand so that each stakeholder
can quickly and accurately understand the current status of Tokio Marine Group and future business development.

Disclosure Policy of Tokio Marine GroupWe aim to disclose meaningful information regarding Tokio Marine Group that enhances managementtransparency and fairness in connection with our "corporate social responsibility (CSR)."
1. Disclosure Policy
It is our policy to expeditiously disclose information in accordance with the Securities Listing
Regulations stipulated by the Tokyo Stock Exchange.
We strive for timely, accurate and fair disclosure of other information that is relevant to our customers,
shareholders and investors, representative offices and employees, as well as society at large.
2. Disclosure Methods
Disclosure pursuant to the Tokyo Stock Exchange rules, regulations and other requirements is madethrough the Timely Disclosure network, or TDnet, as well as the press and other appropriate means.
We subsequently post disclosed information on our website.
Other disclosure is made in a manner appropriate to the content of the relevant information.
3. Disclaimer
Disclosure made based on this Disclosure Policy is intended to accurately, expeditiously and fairly
inform the public regarding Tokio Marine Group's activities and is not intended to constitute an
investment offer or solicitation.
Adopted on November 30, 2004
Revised on September 29, 2010181

Social Responsibility
Relations with Stakeholders

Proactive IR Activities
Tokio Marine Holdings carries out continuous dialogue (investor
relations) with shareholders, investors and securities analysts,
with the president and other executives playing central roles.
In fiscal 2012, in addition to two briefings for institutional
investors, Tokio Marine Holdings held individual meetings for 165
overseas institutional investors and analysts in the United States,
Europe and Asia by the president and IR officers. Additionally,
briefings were held for individual investors.
Opinions and suggestions received via various types of briefing
sessions, one-on-one meetings and other means are

Briefing for individual investors

indispensable for realizing sound and highly transparent
corporate governance. We truly value investors’ opinions and willcontinue to work to reflect such feedback in future management.

Held a briefing for individual investors by President Sumi on the
Briefings for individual investors

theme of Tokio Marine Group's corporate strategy. Also held
briefings for individual investors by the IR officer as needed,mainly at securities companies.
Held an IR conference on the new mid-term business plan
"Innovation & Execution 2014" in May 2012. Also held an

Briefings for analysts and institutional

interim IR conference on the progress of the fiscal 2012

investors

business plan based on this mid-term plan in November 2012.
IR division representatives held quarterly results conference
calls for analysts and institutional investors.
Held individual meetings for 165 overseas institutional investors
and analysts by the president and IR officer in the United

Briefings for overseas investors

States, Europe and Asia, and explained the Group's businessresults, business plan, operating environment and otherconditions.
Post information of financial results and disclosure materials
besides financial results on the Company website in an

Posting IR materials on website

appropriate and timely manner, as well as annual securities
reports, IR briefing videos, and explanations of preliminary
reports regarding the monthly business results of principal
subsidiaries.

182

Social Responsibility
Relations with Stakeholders

Additionally, we proactively disclose information on our website with regard to financial results, Group structure,
management strategies and CSR activities. Through our website, we are striving to promote "visible IR" thatfamiliarizes people with the Group and gives them a sense of trust. In recognition of these initiatives, the Company
website was number one in the insurance industry for the third consecutive year on Gomez Consulting's "Investor
Relations Site Ranking 2012." It was also selected for an award for excellence (the top ranking by industry) in thefiscal 2012 Internet IR Awards given by Daiwa Investor Relations.

183

Social Responsibility
Relations with Stakeholders

Tokio Marine Group endeavors to build partnerships

In order to meet customer expectations and earn

based on trust and improve the quality of operations

their trust so that customers are able to consult us

through smooth communication with agents.

about insurance with confidence, each Tokio Marine
Group company develops various measures,
including educational programs and training
systems for agents.

184Social Responsibility
Relations with Stakeholders

To build partnerships based on trust and to provide "safety and security" that truly is based on customers’ points ofview, the Company endeavors to mutually improve the quality of operations through smooth communication withagents.

The Role of Agents in Tokio Marine GroupIn auto insurance and life insurance, for example, the role of agents in Tokio Marine Group is to protect customers
from risks by providing various kinds of insurance products and services as intermediaries between customers andthe insurance company. Agents are carrying out a broad range of consulting activities such as introducing optimal
insurance tailored to the needs of each customer and quickly supporting customers to provide security forcustomers in the event of disasters or accidents.
For agents to be indispensable persons truly relied upon by customers, each Tokio Marine Group company has
been proceeding with initiatives directed toward its agents such as various kinds of training, the construction ofadministrative systems and management support.

Working Together with Agents on Initiatives to Improve the Quality ofOperations
Tokio Marine & Nichido defines Anshin ("Reassuring") Quality as basic standards that are indispensable in terms
of products and services provided to customers, and works together with agents to improve quality. In addition,with regard to an agent commission system, we conduct assessments using various factors that include quality
items, growth items (scale, revenue increase rate, claims ratio) and partnership items (including consulting
capability, quality of agent management and claims service response capability). By doing so, we have established
an incentive system that supports agents that are achieving growth by being selected by customers in terms of
quality. Going forward, we will promote reforms toward a new business model utilizing tablet computers andsmartphones to realize an even more comfortable experience for customers. In this respect, insurance companies
and agents will work hand-in-hand to deliver quality to all customers and strive to expand customer support.
Nisshin Fire has also established its Customer Standards for agent operations such as procedures for binding
insurance contracts, an explanation of products and actions to be taken when an accident occurs, and has beenproceeding with initiatives so that all its agents across Japan may provide customers with uniform and a high levelof services. Additionally, although agents’ commissions were conventionally determined by considering the level ofcontribution and other relevant factors in addition to the size of premiums written, Nisshin Fire drastically changed
the structure, whereby the company will conduct an evaluation of the level of achievement of operations as anagent in terms of providing services and support for customers to decide agents’ commissions. In this respect, thecompany has shifted the concepts from scale to function and from quantity to quality, thereby adopting an agent
commission system based on the customer's perspective that is aimed at raising the quality of insurance sales.

185

Social Responsibility
Relations with Stakeholders

Sharing Information with Agents
Tokio Marine & Nichido is developing the agent's ICT system TNet* inorder to readily provide functions that are related to insurance
administrative procedures as well as product information and sales toolsthat are necessary for agents as they respond to customers. In April 2012,
TNet, which previously could only be accessed from the personal
computers of agent offices, was given multi-device compatibility. As aresult, it is now accessible from tablet computers and other devices,
allowing agents to conduct business anywhere, at any time. Additionally,
as a means of enhancing the quality of customer response, we mutually

TNet top screen

share the records of responses between customers and agents andbetween customers and customer centers. We will continuously endeavor
to enhance communication between agents and Tokio Marine & Nichido
through successive advancement of TNet to provide services that willfurther achieve customer satisfaction.
*TNet is an online agent system provided by Tokio Marine & Nichido with the intent of
supporting agents in enhancing the quality of insurance business operations andincreasing operational efficiency.

Business Administration Management Support for Agents
Tokio Marine & Nichido is introducing Agent Compass as a business administration management support tool
based on the difficult circumstances of agency managers to easily comprehend management issues and otherrelevant problems in line with a shift toward more complex operation processes accompanied by the growth in sizeand organizational development of agents. This compass serves as a management support model that enables
agent management issues to be visualized using quantitative and objective indicators, analysis to be conducted on
relevant issues and initiatives to be undertaken to resolve issues according to business processes. By centralizing
support measures to resolve agents’ management issues and incorporating all these mechanisms into the agent
system TNet, we seek to further enhance communication with agents and employees and improve agents’ qualityof operations and customer services.

186

Social Responsibility
Relations with Stakeholders

In order to meet customer expectations and earn their trust so that customers are able to consult us about
insurance with peace of mind, we support the development of professional human resources through aqualifications system and training programs.

Qualification Systems for Salespersonship
Tokio Marine & Nichido stipulates the condition that "agency owners must see to it that their salespersons finish a
training course designated by the company" from the standpoint of realizing insurance sales activities that fulfill thestandard of Anshin ("Reassuring") Quality. In addition to general tests for salespersons of property and casualty
insurance (basic units/product units) operated by the General Insurance Association of Japan, the company has
been making efforts to improve the quality of sales activities by having salespersons obtain qualifications andcomplete training as designated for individual products. To provide a foundation for supporting these systems, weare also building a New Salesperson Management System (BOSS) to manage sales qualifications, training records
and other relevant matters according to each salesperson, and are promoting various measures to enhance thequality of salespersons such as by utilizing a system whereby salespersons who have not acquired designatedsales qualifications are unable to handle contracts.

Provision of Training Programs for Agents
Tokio Marine & Nichido Academy
In order to train agents and salespersons capable of satisfying therequirements of the standard of Anshin ("Reassuring") Quality, Tokio
Marine & Nichido conducts the Tokio Marine & Nichido Academy training
program covering a broad range of business knowledge such as productdetails, sales techniques, claim services and compliance. With regard to
product details, in particular, this program has achieved a high level of
educational efficiency by using moving visual images such as animationand videos that enable agents and salespersons to picture actual business

Screen shot of Tokio Marine &scenes, as well as case studies and tests to check on what has been

Nichido Academy

learned.
This program is available via TNet.

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Comments from Agents Who Utilized Tokio Marine & Nichido Academy"Text and narrations using moving visual images in the Tokio Marine & Nichido Academy training
program were practical, very easy to understand and useful.""The content produced for the Tokio Marine & Nichido Academy training program consists of various
items such as animation and illustrations, which were easy to understand for beginners as well. Practicalexamples using moving visual images are very useful for daily communication with policyholders. We
hope to continue using this content on a regular basis."

Tokio Marine & Nichido Life Training College
Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life
Training College training program for life insurance agencies who aim todevelop professional insurance salespersons. In this program, for roughly
six months agency salespersons and life insurance promoters take part
together in group training and Web-based training, in which the mostadvanced training program has been adopted, while also carrying out
practical activities on the front lines of business. These practical activities
provide the latest programs for supporting the sales activities ofAntore Hiroba website

participants, such as the adoption of Antore Hiroba, a website where
agencies can exchange information with each other. Also, the programs
give salespersons opportunities to continue helping each other to improvetheir skills after the completion of their training, including follow-up training
at branch offices.

Agent Trainee System
Tokio Marine & Nichido and Nisshin Fire have established trainee systems for the development of their exclusive
professional agents. As of the end of March 2013, 991 persons participated in the system of Tokio Marine &Nichido, obtaining highly professional knowledge and skills in areas such as insurance products and sales
techniques over a maximum period of 38 months. In addition to this group training across all outlets, practicaleducation is conducted through training by advisors in the workplace and on-the-job training as a means of
nurturing excellent insurance planners.
Nisshin Fire also has established the Risk Advisor Employee System for acquiring various knowledge and practicalwork experience that are necessary for selling insurance while being engaged in soliciting contracts and related
work for a certain period.
Tokio Marine & Nichido Insurance Planner System (in Japanese)188

Social Responsibility
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We aim to enhance employees' work satisfaction

Tokio Marine Group considers its employees to bealong with efforts to "continuously build an open andits most valuable assets. With this in mind, Tokio

dynamic corporate culture that enables each andMarine Group is creating "a corporate culture thatevery employee to demonstrate his or her creative

encourages self-cultivation and the development ofpotential" through a transparent and fair personnel

human resources" through comprehensive

system.

employee training centered on on-the-job (OJT)
training and ongoing support for self-development.

Tokio Marine Group promotes diversity throughout

In response to changes in environments faced by

the Group by progressively moving forward infamilies and local communities, Tokio Marine Group

promoting the employment of persons withhas been working to achieve harmony between

disabilities, encouraging female employees to takework and life from the perspective of creating a

active roles and creating a workplace in which older

corporate culture in which employees respect each

employees with a wealth of knowledge andother's diverse values.

experience can take active roles.

Each Tokio Marine Group company has been

Tokio Marine Group works to enhance

making efforts to create an environment in which

communication with employees through various

employees can work with enthusiasm by providing

initiatives such as direct dialogue between

both physical and mental health care for its

employees and executives, building sound labor-

employees.

management relations and holding Family Day for
employee families to gain an understanding of
employees' work.

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Tokio Marine Group aims to enhance employee motivation by promoting a transparent and fair personnel system.
The Group also endeavors to realize a corporate culture in which all employees respect human rights throughvarious initiatives such as human rights training.

Fair and Honest Personnel Affairs
Tokio Marine Group respects human rights and accepts diversity of nationality, gender, age and other attributes
based on the Tokio Marine Group Corporate Philosophy to "continuously build an open and dynamic corporate
culture that enables each and every employee to demonstrate his or her creative potential." Moreover, Tokio
Marine Group maintains a transparent and fair personnel system and fully implements a performance-based pay
system in an effort to enhance employees’ job satisfaction and motivation in order to increase productivity andcorporate value through response to changes in the environment and appropriate management of personnel andlabor risks.

Basic Data
Number of employees (Tokio Marine Group consolidated subsidiaries as of March 31, 2013)
Total number of employees

33,006

Domestic Group companies

24,319Overseas Group companies

8,687(Asia: 2,468; North and central America: 5,666; Europe: 553)

Basic employee data (Tokio Marine & Nichido as of March 31, 2013)
Average age

41.2

Average years continuously employed

10.8

Average salary

Approx. 7,630 thousand yen

190Social Responsibility
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Tokio Marine Group considers its employees to be its most valuable assets as the Group works toward achieving
sustainable growth as a corporate group selected by customers for its quality. With this in mind, Tokio Marine
Group has been undertaking efforts to become a group truly trusted and supported by customers through bycreating "a corporate culture that encourages self-cultivation and the development of human resources." This isaccomplished through comprehensive employee training centered on on-the-job training (OJT) and ongoingsupport for self-development.

Development of Human Resources as Professionals
We are working to leverage the "Human Ability" * of employees, which is a very important quality in providing value
to customers when selling intangible products such as insurance products and services.
*Three elements that make up "Human Ability:" abilities as professionals, energies and to always think and act byconsidering in the other party's standpoint

1. Abilities as professionals
2. Energies
3. Always think and act by considering in the other party's standpoint

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Social Responsibility
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Each of the Tokio Marine Group company is building skill development programs and personnel systems
appropriate for the characteristics of their respective offices.
Tokio Marine & Nichido has undertaken measures to develop its human resources by cultivating a culture in which
every employee "continuously takes up the challenge of innovation from a customer's perspective" and "identifies
and solves problems through flexible thinking and a broad vision as an insurance professional." More specifically,
interviews between supervisors and their staff are held four times a year to develop each employee's
competencies (in behavior and thinking). At the interviews, employees share their career visions and personal
strengths and weaknesses with supervisors. On the basis of assigning roles that utilize each person's strengths,
career planning is undertaken in combination with OJT, off-the-job training (Off-JT) and self-development efforts.
In addition to a wide range of correspondence-based training activities, including Rank-Specific Training, Optional
Training, Specialization Training and e-Learning services, the company actively sends young employees to shortterm overseas training programs and to business schools and law schools in Japan and abroad, universities in non-English-speaking countries, and other institutions to develop personnel who possess a broad perspective,
international sensibilities and a high degree of specialized knowledge. Tokio Marine & Nichido also works toenhance the career development of employees of Group member companies overseas through efforts includinggroup training in their own countries and in Japan.
Global training
Global Job Rotation

Human Resources Development Cycle (Tokio Marine & Nichido)192

Social Responsibility
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Job Request System
Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize their own career
vision. The company has introduced the Job Request System to support employees in building their careers and tohelp strengthen the independence of employees based on choice and self-responsibility. Ordinary companies
order staff reassignments, but this system allows employees themselves to apply for jobs that they want to try inorder to achieve their career visions. It is therefore a key personnel system for maintaining and expanding theenergy of employees. In particular, locally based employees in jobs not subject to relocation can take on thechallenge of a new job in a different location, or continue working after changing localities due to reasons such as
marriage or a spouse's relocation, by applying through the Job Request System (U-turn and I-turn transfers*). In
addition to the Job Request System, the company offers employees the opportunity to declare their wishes
regarding job transfers and their future career visions from the perspective of putting the right people in the rightjobs based on their career visions and transfer wishes.
*U-turn and I-turn Transfers
A transfer in which locally based employees in jobs not subject to relocation
can be relocated temporarily to take on the challenge of utilizing their
U-turn transfers

aptitudes in jobs not available in their own localities, on the condition thatthey must return to their original localities after the temporary relocation.
This provides employees an opportunity to take on the challenge of newjobs outside the traditional framework.
A transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a

I-turn transfers

spouse's relocation. Allowing employees to relocate while maintaining theirposition in the company at the same level of compensation is also
considered.

Note: Not all employee relocation requests are approved.

Job Request System (Tokio Marine & Nichido as of August 1, 2013)
Fiscal year

Applicants

Approval

Fiscal 2011

303

127

Fiscal 2012

342

117

Note: Transfers take effect in the fiscal year after that of the application.

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Tokio Marine Group believes it essential that motivated and capable employees who possess a diverse sense ofvalues should exert their capabilities to the full extent, regardless of gender, age, nationality or other attributes, toimprove the quality of the products and services that it provides to customers worldwide. Specific initiatives
pertaining to the promotion of diversity Group-wide include promoting the employment of persons with disabilities,
encouraging female employees to take active roles, and creating a workplace in which older employees with awealth of knowledge and experience can take active roles.

Promoting Diversity
Based on the Tokio Marine Group Corporate Philosophy of "Tokio Marine
Group will continue to build an open and dynamic corporate culture thatenables each and every employee to demonstrate his or her creative
potential", every company in the Group respects human rights andencourages diversity in nationality, gender and age. The Group also
welcomes individuals with diverse values to bring them together to achieveeven greater results.

Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and exceed the statutory employment rate to become acorporate group in which diverse personnel work enthusiastically, Tokio Marine Group is promoting theemployment of persons with disabilities at Group companies and working to raise consciousness aroundnormalization. Tokio Marine Business Support Co., Ltd., a special subsidiary based on the Disabled Persons
Employment Promotion Law, is representative. The company supports Group development by providing services
that include administrative support, printing and logistics.

Promoting the Employment of Persons with Disabilities through a Special Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting the employment of
persons with intellectual and developmental disabilities and in March 2010, the company was the first in the nonlife insurance industry to be approved as a special subsidiary. The company hires employees centering on persons
with intellectual and developmental disabilities who are considered to have fewer employment opportunities among
persons with disabilities. The company is conducting operations that include document shipping, data input andprocessing, printing, production of name cards and wet shredder processing.
The company initially commenced operations with 54 executives and regular employees (including 34 persons withdisabilities). In April 2011, Tokio Marine Business Support merged with Tokio Marine & Nichido Operations, which
specializes in management, delivery and printing of business documents, and Tokio Marine & Nichido Corporation,
the provider of office services that include sales of office supplies. As of August 1, 2013, 241 people (including 87
persons with disabilities) are working at bases in Tokyo, Osaka, Nagoya and Fukuoka.

194

Based on its corporate philosophy to 1) be an organization that provides support instead of being a support
recipient, 2) be a company in which employees can have their dreams and take pride in, and 3) expand
opportunities for taking active roles, the company is focusing on creating an environment in which employees canwork enthusiastically with a sense of satisfaction. This is achieved by adopting various initiatives such as assigningwork according to the suitability of each and every employee, implementing monthly individual interviews andmaking visual appeals of points to take note of or work processes using a whiteboard. Work quality is becoming
more advanced as a result of conducting operations for nearly one year.
In the future, the company plans to broaden the field for persons with intellectual and developmental disabilities totake active roles by expanding operations through cultivating operations that could be outsourced from respective
Tokio Marine Group companies.
Tokio Marine Business Support (in Japanese)

Aiming to Be a Company Where People Respect and Support Each Other
Tokio Marine & Nichido Systems Co., Ltd. is actively taking measures to
employ persons with disabilities, such as by making offices barrier-free andhiring physically challenged persons as system engineers. In 2008, we
hired visually impaired persons and commenced in-house massage
services. In 2009, the company also launched an internal cafe, Smile Cafe,and Smile Office Service, which provides general administration services
such as producing name cards and ordering stationery to promote theemployment of persons with intellectual Disabilities. Smile Cafe is used byabout 300 people every day, and is a place where employees can relax.
Smile Office Service is also expanding the types of work it handles, andhas gained the trust of employees. By having general employees andpersons with disabilities work together, synergetic effects are being createdin terms of gaining strength from each other and enhancing work
satisfaction.
In June 2013, the company's normalization measures were introduced aspart of the Job Coach* Training program in Tokyo at the request of theTokyo Foundation for Employment Services.
*A job coach helps persons with disabilities become established in theworkplace by providing support for workplace environment adjustments,
communication assistance, adaptation to work and commuting to and fromwork.
Tokio Marine & Nichido Systems (in Japanese)

195

Social Responsibility
Relations with Stakeholders

Empowering Female Employees
Women account for more than 40 percent of the employees at Tokio
Marine Group companies in Japan. We cannot grow if we do not empower
female employees. We therefore provide various opportunities that givefemale employees a clear vision for building their careers to empower themin a wide range of fields. For example, Tokio Marine & Nichido gives
female employees responsibilities based on their individual career vision tocontinuously develop female executives, supporting their careers withrotating assignments among divisions as part of a larger environment thatallows women to take on challenges according to their intentions andabilities.

Number of Officers and Managers (domestic consolidated companies as of March 31, 2013)
Male

Female

Total

Officers

148

5

153

Managers

3,381

212

3,593

Number of Female Managers (domestic consolidated companies as of March 31, 2013)
Tokio Marine & Nichido

115

Nisshin Fire

13

Tokio Marine & Nichido Life

9

Tokio Marine & Nichido Financial Life

14

Tokio Marine Millea SAST Insurance

5

E. design Insurance

2

Other

54

Total

212

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Relations with Stakeholders

Creating a Corporate Culture That Empowers All Employees
Tokio Marine Group seeks to create a corporate culture that empowers all
employees, including women. Since 2005, we have therefore held annual
forums that provide opportunities for employees to take the initiative inrefining their career vision and organizational skills. While Tokio Marine &Nichido initiated this forum, numerous employees from Group companies
participate. Irrespective of position or gender, participants representing
their workplaces discuss topics such as personnel development andcorporate culture, subsequently sharing the discussion with their workplacecolleagues to raise the consciousness of all employees and identify
behaviors that support achievement.

System for Continued Employment for Older Employees
Tokio Marine Group considers actively promoting the employment of older members to be an importantmanagement issue in maintaining the sustainable growth of the Group as a whole. In addition to encouraging
continuous self-advancement and changes in consciousness and behavior on the part of employees themselves,
the Group intends to provide fields of activity in which employees can utilize their past experience and strengths togenerate new added value while maintaining high levels of motivation.
Numbers of employees using the system for continued employment (domestic consolidated companies
as of March 3, 2013)
Tokio Marine & Nichido

585

Nisshin Fire

22

Tokio Marine & Nichido Life

20

Tokio Marine & Nichido Financial Life

5

Other

57

Total

689

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Relations with Stakeholders

Implementing a Global Human Resources Strategy
Amid the growing importance of overseas business, Tokio Marine Group considers it essential to implement a
global human resources strategy to build a human resource base that supports development into a Japan-based
global insurance group. This strategy entails hiring and developing diverse human resources at Group companies
around the world regardless of nationality, age or gender.
In July 2010, Tokio Marine Holdings established the Global Human Resources Group as a specialized unit to planand implement a global human resources strategy.
The Company regularly holds the Global Human Resources Meeting by gathering the human resources
department managers of major Group companies to discuss measures to strengthen cooperation among humanresource departments of Group companies and human resource development common to the Group, personnel
strategies and other matters. The Tokio Marine HR Policy, the foundation for personnel policies of the overseas
insurance business, was formulated in 2011 based on discussions at this meeting.
The Company will continue to carry out a global human resources strategy by developing concrete measures suchas global human resources training and rotation while actively incorporating the opinions and requests of Group
companies around the world.

Developing Global Human Resources
Since fiscal 2012, Tokio Marine Group has been implementing a
global human resources strategy that revolves around thefollowing three points in order to build a human resource basethat supports development into a global insurance group.
(1) Expand the base of the global talent pool
(2) Develop Global Leaders(3) Share the Group's Corporate Philosophy
Based on this strategy, Tokio Marine & Nichido began sending
third-year employees throughout Japan to short-term overseas
training programs, aiming to expand the base of the global talentpool for the Group's globalization. The Group has also upgradedprograms to develop Global Leaders by providing the Senior
Global Leadership Development Program, where senior leaders
selected from Group companies in Japan and overseas can learn
and strengthen their global leadership skills.

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Relations with Stakeholders

Global Training
In 2012, Tokio Marine Group launched the Senior Global Leadership Development Program (SGL), a training
program for overseas local employee managers aimed at nurturing various human resources in respective
countries worldwide regardless of nationality, age or gender. For this program, top executives gather fromrespective countries around the world to participate in programs that are conducted over a five-month period,
including group training held on three occasions.
Through the SGL, participants aim to achieve the following two objectives necessary for Global Leaders:(1) Gain a deep understanding of and practice the Tokio Marine Group's Corporate Philosophy, values and vision(2) Build the mindset and skills of Global LeadersParticipants are divided into teams to work on action learning. At the first group training in 2013, participants visited
the Tohoku disaster area and talked with agents and employees there to deepen their understanding of the Tokio
Marine Group's Corporate Philosophy, values and vision. At the second group training, they visited New York andPhiladelphia, where they engaged in discussions with the managers of Group companies, and deepened theirunderstanding of business strategies and built their mindset and skills as Global Leaders through participation in ajoint development program with the Wharton School of the University of Pennsylvania. Going forward, theparticipants will continue action learning as they interact with other diverse group members and experienceinteractive sessions on leadership skills. At the third group training, each team will make proposals to management
and engage in active discussions.

Global Job Rotation
Tokio Marine Group started the Global Job Rotation Program from fiscal 2011 as part of its global humanresources strategy in order to actively utilize overseas local employees with enthusiasm and ability. The four main
objectives of the Global Job Rotation Program are as follows.
(1) Support effective implementation of global strategies through assignment of the right people to the right jobs.
(2) Utilize employees who have knowledge and experience in Tokio Marine Group to raise the level of the knowhow and ability of the Group as a whole.
(3) Provide overseas local employees with opportunities to advance their careers to boost their motivation.
(4) Create richly diverse workplace environments with people of different racial backgrounds, nationalities, ages
and genders to transform the corporate culture and promote globalization.
Since the program was launched in fiscal 2011, the Head Office in Japan has been accepting approximately 20
local employees from countries overseas over periods from a few weeks to several months, in which they work
together with Japanese employees in various departments, including the human resources, IT and reinsurance
departments. In fiscal 2013, the Head Office plans to begin accepting employees for longer terms of more than six
months. We aim to achieve the objectives listed above through this program.

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In response to changes in the environments faced by families and local communities, Tokio Marine Group has
been working to achieve harmony between work and life from the perspective of creating a corporate culture inwhich employees respect each other's diverse values.

Diverse and Flexible Working Styles
To support diverse and flexible working styles, Tokio Marine Group companies have established a range ofsystems including nursing care leave and volunteer work leave, as well as the ability to flexibly change daily
working hours and plan-based flex-time. The I-turn transfers under Tokio Marine & Nichido's Job Request System
has also been designed in consideration of flexible working styles.
*I-turn transfers: A transfer in which employees not subject to relocation can continue working after changing
localities due to reasons such as marriage or a spouse's relocation. Tokio Marine Group supports the balance
between work and childcare.
Number of Employees Who Used the Systems (domestic consolidated companies)
Fiscal 2011

Fiscal 2012

Nursing care leave

4

6

Volunteer work leave*

151

114

* Results of Tokio Marine & Nichido only200

Social Responsibility
Relations with Stakeholders

Support for Balancing Work and Childcare
Each Tokio Marine Group company supports the balance between work and childcare.

Tokio Marine & Nichido supports both work and childcare according to a basic philosophy of offering maximum
support before and during childcare leave and after the return to work by providing eight packages of full childcare
support. The company has a childcare leave system that allows up to two years of leave in special situations, andhas also established programs such as the Short Working Hours System, which is available to employees frompregnancy through the end of the fiscal year corresponding to the child's third year of elementary school. In
addition, the Group has enhanced systems that support the return to work with channels that include dialogue
between employees who use the system and their supervisors and meetings to exchange opinions to enable
employees who use the system to return to work smoothly.
In recognition of this system and the company's other proactive initiatives for employees’ childcare support, Tokio
Marine & Nichido received the Himawari Award 2010 in the corporate category from Himawari no Kai, a non-profit
organization approved by the Cabinet Office, Government of Japan. Additionally, in October 2010, the company
won the Excellent Award in the "equality promotion company section" and the "family-friendly company section" of
the Director of the Tokyo Labor Bureau at the 2010 Equality/Balance Promotion Company Commendation, which
is hosted by Japan's Ministry of Health, Labour and Welfare. In February 2011, the company also received theOutstanding Award under the 2010 Nagoya City Childcare Support Company Certification and Commendation
System, which is implemented by Nagoya City; and in January 2012, the company won the Excellent Award under
the system of approving and awarding companies promoting the active participation of women in Nagoya City infiscal 2011.
At the same time, Tokio Marine & Nichido Life has been promoting the upgrade of systems such as those enabling
employees who utilize the Life Balance System (Short Working Hours System) to set their working hours in 30minute increments.
Additionally, in recognition of proactive initiatives for employees’ childcare support, Tokio Marine & Nichido, Tokio
Marine & Nichido Life and Tokio Marine & Nichido Systems were granted the Next Generation Certification Mark
(Kurumin) subsequent to accomplishing the General Business Owner Action Plan based on the Next Generation
Nurturing Support Measures Promotion Law by the Tokyo Labor Bureau.
Number of Employees who Used the Childcare Leave System (domestic consolidated companies as ofMarch 31, 2013)
Male
Employees
Childcare leave system users

FemaleTotal

13,427

10,892

24,319

13

694

707

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Number of Employees Who Used the Systems (domestic consolidated companies as of March 31, 2013)
Systems

Fiscal 2011

Fiscal 2012

(1) Retiree Rehiring System

267(2) Maternity Leave System

405

438

(3) Childcare Leave System

630 (incl. 17 male employees)

707 (incl. 13 male employees)

501

631

(4) Short Working Hours
SystemIn addition to the above-mentioned systems, Substitution by Full-Time Employees, Resumption of Work Support
System, Support of Use of Babysitters and Partnered Childcare Centers (approximately 1,000 locations as of April2010) and other systems have been established to support female employees who are raising children.

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Each Tokio Marine Group company has been making efforts to create an environment in which employees canwork with enthusiasm by providing both physical and mental health care for its employees.

Health Management
Each Tokio Marine Group company has established Health Management Offices and Health Consultation Offices
with industrial physicians and nursing staff at main bases and carries out various activities such as measures tocounter metabolic syndrome and help people to stop smoking.
Percentage of Employees Who Received Health Checks (domestic consolidated companies)
Fiscal 2011

Fiscal 2012
99.6%

99.4%

Industrial Accidents (domestic consolidated companies)
Fiscal 2011

Fiscal 2012

Occupational accidents

58

64Commuting accidents

48

60

Mental Health Care
Each Tokio Marine Group company has established the Basic Policy on Mental Health Measures and actively
promotes mental health measures by recognizing the importance of pursuing the maintenance and improvement of
employees' mental health in terms of corporate management.
As a measure to maintain good mental health, Tokio Marine & Nichido posts information related to mental healthon the company's intranet to promote self-management and line care. At the same time, initiatives are undertaken
to maintain a good workplace environment by posting stress check tools for measuring the level of mental health inthe organization. Additional support includes setting up a mental health counseling desk with nursing staff andcounselors and providing assistance from specialists both internally and externally for employees who are on leavein resuming work.
Other Group companies, including Nisshin Fire, Tokio Marine & Nichido Life and Tokio Marine & Nichido Financial
Life, have been working to deepen their understanding of mental health matters by conducting mental healthtraining while also developing counseling systems.

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Social Responsibility
Relations with Stakeholders

Tokio Marine Group is working to vitalize internal, two-way communication through various occasions.

Direct Dialogue between Employees and Executives
With the goal of vitalizing communication between employees andexecutives, since fiscal 2006 Tokio Marine & Nichido has set up
opportunities for dialogue. In fiscal 2012, a Dialogue with Executives washeld 14 times at branch offices across the entire company, with 271
employees taking part in a frank exchange of opinions with executives. A
total of 120 dialogue forums have been held since fiscal 2006.
Feedback from participants was positive, and comments received included,"It was a good opportunity to hear about the direction of the company firsthand" and "My motivation really increased."Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faith negotiations andconsultations with labor unions on a wide range of topics, from payroll and human resources systems andworkplace health and safety to management policies, to maintain and improve the sound development of thecompany and the working conditions of union members.
Labor Union Participation Rate (domestic consolidated companies)
Fiscal 2011

Fiscal 2012

79.8%

80.7%

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Social Responsibility
Relations with Stakeholders

Holding CSR Communication Meetings
Tokio Marine & Nichido holds CSR Communication Meetings across domestic subsidiaries to promote theexchange of opinions with employees, with the goals of deepening employees’ understanding of CSR initiatives
and implementing these initiatives throughout the organization as well as reflecting these opinions in future CSR
initiatives and measures. These meetings feature a straightforward exchange of opinions on Tokio Marine Group's
CSR initiatives and CSR activities conducted in respective workplaces. Comments received from participants
included, "Understanding the significance and purpose of CSR activities and ‘CSR through our core businesses’
has led to increased motivation."

CSR Training
Tokio Marine & Nichido conducts CSR training in the form of e-Learning for all employees once a year to promote
understanding and sharing of the philosophy behind the company's CSR activities. In addition to affirmation of the
CSR Charter, the training includes topics such as confirmation of environmental impact reduction targets and theenvironmental management system and confirmation of the company's community and social contribution
initiatives. Key persons in each workplace promote participation in the training.

Family Day for Families to Understand Employees’ Work
Each Tokio Marine Group company holds Family Day, in which employee
families are invited to the company to deepen their understanding about
the company and work tasks. Tokio Marine & Nichido provides
opportunities for children to learn the relevance of insurance for handlingvarious troubles such as traffic accidents through a puppet show andgames. The Tokio Marine & Nichido Life Head Office and Shinjuku Building
also provided an opportunity to enjoy experiencing the workplace through aname card exchange and issuing insurance certificates.
Comments received from family members who participated in the event
included, "It was a good opportunity for the children to think about theirparents’ work."

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Social Responsibility
Relations with Stakeholders

Tokio Marine & Nichido Group formulated the Group Code of Conduct and the Principle of Transactions, which
outlines the items that should be followed in terms of conducting transactions. In doing so, the Group and business
partners fulfill their social responsibilities while also mutually achieving sustainable development.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims to realize
sustainable development with business partners (purchasers and consignees) and to fulfill its social
responsibilities.
1. Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country and area when
conducting transactions. We make every effort to reject relationships with anti-social forces and any undue claims
from them.
2. Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based on comprehensive
consideration of compliance with laws, regulations and social norms, business conditions, reliability, environmental
activities, quality and prices of products, services and certainty of delivery period, among others.
3. Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of informationacquired through business partners.
4. Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on the environment(purchase of green products) and works in cooperation with business partners to promote the creation of arecycling-oriented society.
5. Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust through frequent
communication with domestic and overseas business partners and mutually gaining a deeper understanding.

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Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management in order toprotect customers, enhance convenience and ensure the soundness and appropriateness of its operations in theevent of outsourcing a portion or all of its operations.
Based on this policy, Tokio Marine & Nichido selects its contractors according to the standard for selecting
outsourcing contractors and information security management system standard. At the same time, each year thecompany conducts investigations of the actual status of outsourcing contractors based on the regulations related tooutsourcing contractor management, which stipulates the management system for outsourcing contractors.

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Sustainability Report 2013

Management Information

Social Responsibility
Management Information

We Introduce Tokio Marine Holdings' management information.

Corporate Profile

Company name: Tokio Marine Holdings, Inc.
Headquarters:

Tokio Marine Nichido Building Shinkan, 1-2-1 Marunouchi,
Chiyoda-ku, Tokyo 100-0005, Japan

Telephone:+81-3-6212-3333

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Social Responsibility
Management Information

Business Domains of Tokio Marine Group and Major Group Companies

210

Social Responsibility
Management Information

Major Insurance Business Companies
Domestic Non-Life Insurance Business
Tokio Marine & Nichido Fire

Nisshin Fire & Marine Insurance

Insurance Co., Ltd.

Co., Ltd.

Established: August 1, 1879

Established: June 10, 1908

Capital: 101.9 billion yen

Capital: 20.3 billion yen

Net premiums written: 1,869.6

Net premiums written: 138.7 billion

billion yen

yen

Total assets: 8,292.1 billion yen

Total assets: 410.9 billion yen

Number of employees: 17,284

Number of employees: 2,560

Headquarters: 1-2-1 Marunouchi,

Headquarters: 2-3 Kanda

Chiyoda-ku, Tokyo, Japan

Surugadai, Chiyoda-ku, Tokyo,(As of March 31, 2013)

Japan(As of March 31, 2013)

Domestic Life Insurance Business
Tokio Marine & Nichido Life

Tokio Marine & Nichido Financial

Insurance Co., Ltd.

Life Insurance Co., Ltd.

Established: August 6, 1996

Established: August 13, 1996

Capital: 55.0 billion yen

Capital: 68.0 billion yen

In-force policies (individual

In-force policies (individual

insurance + individual annuity):

insurance + individual annuity):

21,480.5 billion yen

2,613.7 billion yen

Total assets: 4,598.5 billion yen

Total assets: 2,349.2 billion yen

Number of employees: 2,312

Number of employees: 125

Headquarters: Tokio Marine

Headquarters: 1-2-1 Kamiogi,

Nichido Building Shinkan, 1-2-1

Suginami-ku, Tokyo, Japan

Marunouchi, Chiyoda-ku, Tokyo,(As of March 31, 2013)

Japan(As of March 31, 2013)211

Social Responsibility
Management Information

International Insurance Business Companies
Philadelphia Consolidated

Kiln Group Limited

Holding Corp.

Established: 1962

Philadelphia Consolidated Holding

Net premiums written: GBP 514

Corp.

millionEstablished: 1962

Total assets: GBP 1,383 million

Net premiums written: USD 2,236

Number of employees: 344

millionHeadquarters: London, United

Total assets: USD 8,084 million

Kingdom

Number of employees: 1,532(As of December 31, 2012, local

Headquarters: Bala Cynwyd,

financial accounting basis, number

Pennsylvania, USAof employees as of March 31,(As of December 31, 2012, local

2013)

financial accounting basis, numberof employees as of March 31,
2013)

Delphi Financial Group, Inc.
Established: 1987
Insurance premiums and fee
income: USD 1,727 million
Total assets: USD 10,199 million
Number of employees: 2,052
Headquarters: Wilmington,
Delaware, USA

Overseas Network
Overseas bases: 456 cities in 37 countries andregions
Expatriate staff: 218
Local staff: Approx. 27,000
Claims agents: Approx. 250 (including sub-agents)(As of March 31, 2013)(As of December 31, 2012, local
financial accounting basis, numberof employees as of March 31,
2013)

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Social Responsibility
Management Information

About Tokio Marine Holdings

Message from ourOur company profile

With customer trust as

President, Tsuyoshi(common stock, date

the foundation for all

Nagano.

of establishment, etc.)

its activities, Tokio

List of Directors, Audit

is outlined.

Marine Group& Supervisory Board

continually strives toMembers andraise corporate value.

Executive Officers

Tokio Marine Group
Code of Conduct

Explanation of our mid

Tokio Marine Holdings-term corporate

establishes basic
policies for internal
controls understrategy "Innovation
Tokio Marine Group

Companies Act andtransactions involving

Ordinance forconflicts of interest to

Enforcement of theensure that clients

Companies Act.

and Execution 2014".

strives to manageinterests are notunduly harmed.

Map of the areaaround Tokio Marine
Hlodings headquaters

History of Tokio
Marine Holdings andTokio Marine Group
companies is
described here.

Organizational chart of

Description of our

Tokio Marine Holdings

corporate symbol andis described here.

brand slogan "Tokio
Marine Qality" isoutlined.

213

Sustainability Report 2013

CSR Library• Editorial Policy• Performance Data
• Download the Sustainability Report in PDF• Third‐Party Assurance• GRI Content Index• Recognition about ISO 26000

Social Responsibility
CSR Library

Our editorial policy is to report on the principal CSR

Principle quantitative data for the CSR activities ofactivities of Tokio Marine Group in fiscal 2012 to all

Tokio Marine Group.

of our stakeholders.

Tokio Marine Group sustainability report latest

Tokio Marine Group has received assurance from a

edition and archives.

third-party institution for its sustainability report.

CSR activities of Tokio Marine Group that have a

Tokio Marine Group is reviewing its CSR activities

high degree of importance and are highly relevant

based on ISO 26000 standards to further improveas topics.

its CSR.

215

Social Responsibility
CSR LibraryThis report is intended to report on the principal CSR activities of Tokio Marine Group in fiscal 2012 to customers
and all other stakeholders.

We have positioned our web-based report on our CSR website as the full report, the Sustainability Report, which
focuses mainly on the philosophy and direction of Tokio Marine Group's CSR as well as our activities based on
three material issues (environmental, social and governance), and disclose detailed information on our initiatives
for each of our stakeholders along with related data. This web-based report can also be viewed as a PDF file, theTokio Marine Group Sustainability Report 2013. Additionally, this report is issued in conjunction with the CSR
Booklet 2013: Caring for People, the intent of which is to report on Tokio Marine Group's CSR activities in aneasier-to-understand manner.

Web-based Sustainability

PDF of Sustainability

CSR Booklet 2013: Caring for

Report 2013

Report 2013

PeopleFinancial information is reported in Tokio Marine Holdings Annual Report 2013.
Annual Report 2013216

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Guidelines referred to in preparing this Report
Global Reporting Initiative (GRI), Sustainability Reporting Guidelines Version 3.0 (2006)
United Nations Global Compact, "Guidelines for Communication on Progress (COPs)"
ISO 26000 Guidance on Social Responsibility

Scope of this Report- Reporting Organizations
Fundamentally, this report covers Tokio Marine Holdings and its principal domestic and overseas Group
companies.**Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

- Reporting period
This report covers activities conducted primarily during fiscal 2012 (April 2012 - March 2013). However, for the
purpose of further clarification, on occasion, reference is made to activities undertaken outside the reporting
period.
- Principal changes during the reporting period:
None

Dates of publication (Japanese)- Previous edition: August 2012
- Current edition: September 2013
- Next edition: September 2014 (Scheduled)

For inquiries concerning the Sustainability Report, please contact:

CSR Division, Corporate Planning Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel: +81-3-5223-1552
Fax: +81-3-5223-3025
E-mail:217

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Tokio Marine Group implements a variety of CSR measures.
Here we provide principal CSR data for Tokio Marine Group.

Reporting organizations and Reporting Period
Reporting organizations: Group companies covered by consolidated accounting (Tokio Marine Holdings anddomestic and overseas Group companies)
Reporting period: Report on results for fiscal 2012 (April 2012 - March 2013).

Corporate GovernanceFor details, please refer to "Corporate Governance" (as of June 28, 2013).

Items concerning organization composition and organization operation
Organization format

A company with auditors

Relationship with Directors

Chairman of the Board of Directors

Chairman(except when concurrently serving as president)

Number of Directors

10

Status of appointment of Outside Directors

Appointed

Number of Outside Directors

3

Number of Outside Directors designated as
Independent Directors

3218

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Relationship with Audit & Supervisory Board Members
Establishment of an Audit & Supervisory Board

Established

Number of Audit & Supervisory Board Members

5

Status of appointment of Audit & Supervisory Board
Members
Number of outside Audit & Supervisory Board
Members
Number of outside Audit & Supervisory Board
Members designated as Independent Directors

Appointed

33Incentives

Implementation of measures concerning the granting of
incentives to Directors

Introduction of a performance-based
compensation system
Introduction of a stock option system

Compensation for full-time Directors (including non-members of the Board) of Tokio Marine Holdings consists ofthree elements: fixed compensation, bonuses related to the business performance of the Company and theperformance of the individual, and stock options. Compensation for part-time Directors of Tokio Marine Holdings
consists of two elements: fixed compensation and stock options. Compensation for Audit & Supervisory Board
Members of Tokio Marine Holdings consists of one element: fixed compensation. The compensation system for
Directors (including non-members of the Board) and Audit & Supervisory Board Members of the Company's
principal business subsidiaries shall generally be identical to that applied to Directors (including non-members of
the Board) and Audit & Supervisory Board Members of the Company.

Persons eligible for stock options

Internal Directors, Outside Directors, employees, Directors ofsubsidiaries, employees of subsidiaries

Employees of the Company and its subsidiaries who are eligible for stock options are the Executive Officers of
their respective companies.

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Matters Related to Compensation for Directors
Disclosure of compensation for individual Directors

Compensation disclosed only for some Directors

The amount of compensation is disclosed individually for Directors whose total compensation, including
consolidated compensation and others, is equal to or greater than 100 million yen. In fiscal 2012, this applied to
President Shuzo Sumi.

Policies for determining compensation amounts and calculation method

Yes

Basic policies for determining compensation for Directors and Audit & Supervisory Board Members of theCompany and its principal business subsidiaries are as follows:- Ensure transparency, fairness and objectivity regarding compensation for Directors (including non-members of
the Board) and Audit & Supervisory Board Members;- Strengthen incentives for improving the business performance of the Company by introducing a performancelinked compensation system;- Enhance accountability through sharing returns with shareholders by introducing a compensation system linked
to meeting the Company's performance indicators based on the management strategy and Company shareprice; and- Fully implement a performance-based pay system through processes designed to objectively evaluate
individual performance of Directors (including non-members of the Board) with respect to management
objectives.
In order to determine the level of compensation for Directors (including non-members of the Board) and Audit &Supervisory Board Members, the Company shall set the standard of compensation for each position, depending on
the responsibilities of Directors (including non-members of the Board) and Audit & Supervisory Board Members,
and take the business performance of the Company and the level of compensation of other companies into
consideration.

Convening of the Board of Directors
Number of times convened

11 times

Supplementary note: Outside Directors shall attend more than 80% of the Board meetings. Audit &Supervisory Board Members shall attend more than 90% of the Company's meetings of the Audit &Supervisory Board.

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Investor Relations (IR) Related Information

IR information briefings
for individual investors

Held a briefing for individual investors by President Sumi (at the time) on thetheme of Tokio Marine Group's corporate strategy. Also held briefings forindividual investors by the IR officer as needed, mainly at securities companies.
Held an IR conference on the new mid-term business plan "Innovation &Information briefings for

Execution 2014" in May 2012. Also held an interim IR conference on theanalysts andprogress of the fiscal 2012 business plan based on this mid-term plan ininstitutional investors

November 2012. IR division representatives held quarterly results conference
calls for analysts and institutional investors.
Held individual meetings for 165 overseas institutional investors and analysts byInformation briefings for

the President and IR officer in the United States, Europe and Asia, and explained

overseas investors

the Group's business results, business plan, operating environment and otherconditions.

Disclosure of IR
materials on our
websiteThrough our website, we provide information on our business results, the timely
disclosure of materials other than business results, securities reports, IR
information briefing materials and videos, commentary on flash reports ofmonthly business results of principal subsidiaries and other materials.

Compliance/Risk Management
Information Security
From the perspective of strengthening information security, Tokio Marine Group has acquired certification for
information security that includes the Privacy Mark and Information Security Management System (ISMS)
certifications.

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Acquisition of External Certifications for Information Security
Group member company

Certification dateCertification

Tokio Marine & Nichido Communications

March 2006

ISMS

August 2006

ISMS

December 2006

ITSMS*

Tokio Marine & Nichido Risk Consulting

June 2007

Privacy Mark

Millea Mondial

August 2007

Privacy Mark

September 2007

ISMS

Tokio Marine & Nichido Systems

Tokio Marine & Nichido Medical Service(Health Promotion Dept.)*Third-party certification system on operational management of IT services (ISO/IEC 20000)

Response to Customers
Customer Survey (Fiscal 201２)
We implement surveys on a regular basis to ascertain customer satisfaction levels and gather customer opinions
and requests. For reference purposes, we report on the results of surveys by Tokio Marine & Nichido and Tokio
Marine & Nichido Life.
Tokio Marine & Nichido
Overall Level of Satisfaction regarding Products andOverall Level of Satisfaction regarding Contract

Services

Procedures

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Results of Automobile Insurance Survey: Level of Satisfaction regarding Overall Claims Services 93.9％

Tokio Marine & Nichido Life

Declaration of Conformity to Complaint Management System (ISO 10002* Customer
Satisfaction Standard)
To standardize the process for responding to the opinions of customers, Tokio Marine & Nichido, Nisshin Fire andTokio Marine & Nichido Life carry out business operations in conformance with ISO 10002, and each company isconfirming that it is compliant with ISO 10002.
*ISO 10002: International standard concerning complaint management systems issued by the International
Organization for Standardization (ISO).

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Environment (Tokio Marine Group)
CO2 Emissions from Energy Sources
Total CO2 emissions by Tokio Marine Group in fiscal 2012 amounted to 93,311 tons, including 71,191 tons inJapan and 22,120 tons overseas, up 24.0% from the previous fiscal year. The major contributing factors were theexpansion of the Group's overseas business operations and the increase in emission factors resulting from the
shutdown of nuclear power plants in Japan. In fiscal 2013, Tokio Marine Group aims to maintain the fiscal 2012
level and is working toward achieving this goal.
(Unit: tons)
Fiscal 2012 result

93,311

Fiscal 2013 target

To maintain fiscal 2012 level（±0％ from the previous fiscal year）(Unit: tons)

Scope 1

Scope 2

Scope 3Fiscal 2010

Fiscal 2011

Fiscal 2012

Direct17,23118,013

17,918 *1(Gas, heavy oil,

Domestic: 13,790

Domestic: 14,785

Domestic: 14,371

gasoline and others)

Overseas: 3,442

Overseas: 3,228

Overseas: 3,547

Indirect52,14752,66570,969 *1(Electricity, cold/hot

Domestic: 43,800

Domestic: 42,139

Domestic: 53,772

water and others)

Overseas: 8,347

Overseas: 10,526

Overseas: 17,197

Other

4,314

4,598

4,424 *2

(Business travel (byDomestic: 2,645

Domestic: 2,995

Domestic: 3,048

air))Overseas: 1,669

Overseas: 1,603

Overseas: 1,376*1 Coverage ratio: 90.8% (Percentage of employees)*2 Coverage ratio: 67.8% (Percentage of employees)

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Environmental Burden Data (Tokio Marine Group - Companies Included in Consolidated
Financial Statements)
Units

Fiscal 2010

Fiscal 2011

Fiscal 2012

Electricity usage

1,000 kWh

138,196

133,527

144,660

Gas usage

1,000 m3

1,861

1,688

1,791

Other fuel usage

GJ

42,49535,271

31,905Gasoline usage

kℓ

5,515

6,360

6,645

Business travel (by air)

1,000 km

29,68639,482

44,969Paper usaget

10,637

9,132

9,781

Data calculation method- The subject, activities and CO2 emissions are pursuant to ISO 14064-1 and the "Calculation, Reporting andPublication System for Greenhouse Gas Emissions" based on the Act on Promotion of Global WarmingCountermeasures.
- "Business travel (by air)" shows data corresponding to 67.8% of the entire Group (on the basis of the number of
employees).

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Environment (Tokio Marine & Nichido)
Environmental Burden Data (Tokio Marine & Nichido)
Reduction target of CO2 emissions- Medium-term target (fiscal 2020): 40% reduction (compared with fiscal 2006 level)- Long-term target (fiscal 2050): 60% reduction (compared with fiscal 2006 level)
Units

Fiscal 2010

Fiscal 2011

Fiscal 2012

Electricity usage

1,000 kWh

96,36588,15987,777

Gas usage

1,000 m3

1,199

1,003

1,003

Other fuel usage

GJ

39,551

34,96731,610Gasoline usage

kℓ

2,827

2,857

2,721

Business travel (by air)

1,000 km

5,825

3,670

5,726

Water usage

1,000 m3

347

354

356

Paper usage

t

7,624

6,825

7,495

Waste

t

1,902

2,247

4,092

Recycling rate

％

66

69

62

Data calculation method- The subject, activities and CO2 emissions are pursuant to ISO 14064-1 and the "Calculation, Reporting andPublication System for Greenhouse Gas Emissions" based on the Act on Promotion of Global WarmingCountermeasures.
- The figure for waste changed significantly due to expansion of the scope of reporting.

Paper Usage
Total paper usage of Tokio Marine Group in fiscal 2012 amounted to 9,781 tons, including 8,841 tons in Japan and940 tons overseas, up 7.1% from the previous fiscal year.
For fiscal 2013, the Group has set a reduction target of 5% from the previous fiscal year.
Tokio Marine & Nichido has established a project team to implement initiatives for paper reduction, including a shift
to paperless pamphlets and web contracts and promotion of double-sided photocopying and multiple-page in one
page printing in daily operations.

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Human Rights and Labor
Basic Data
- Number of employees (Tokio Marine Group and consolidated companies)
Fiscal 2011
Total number of
employees
Domestic

Overseas

Fiscal 2012

30,83133,006

24,62424,319

6,207

8,687

（Asia 2,229, North and Central（Asia 2,468, North and Central

Americas 3,414, Europe 564）

Americas 5,666, Europe 553）

- Basic employee data (Tokio Marine & Nichido)
Fiscal 2011
Average age

Fiscal 2012

41.0

41.2

10.6

10.8

Approx. 7,540 thousand yen

Approx. 7,630 thousand yen

Average years
continuously
employed
Average salary- Number of female managers (domestic consolidated companies)
Fiscal 2010

Fiscal 2011

Fiscal 2012

182

196

212 *

(% of all managers: 4.6%)(% of all managers: 5.3%)(% of all managers: 5.9%)* Coverage ratio: 73.7% (Percentage of employees)- Number of employees using the system for continued employment of older employees (domestic
consolidated companies)
Fiscal 2010
414

Fiscal 2011
408

Fiscal 2012689 ** Coverage ratio: 73.7% (Percentage of employees)

227

Social Responsibility
CSR Library- Rate of employment of persons with disabilities (domestic companies)
Fiscal 2010
2.09％

Fiscal 2011

Fiscal 2012

2.08％

2.15％

Protecting motherhood system- Retiree rehiring system (domestic consolidated companies)
Fiscal 201026

Fiscal 2011

Fiscal 2012

26

7*
* Coverage ratio: 73.7% (Percentage of employees)- Maternity leave system (domestic consolidated companies)
Fiscal 2010
302

Fiscal 2011

Fiscal 2012

405

438 *
* Coverage ratio: 73.7% (Percentage of employees)- Childcare leave system (domestic consolidated companies)
Fiscal 2010

Fiscal 2011

Fiscal 2012

505 (incl. 25 male employees)

630 (incl. 17 male employees)

707 (incl. 13 male employees) ** Coverage ratio: 73.7% (Percentage of employees)- Short working hours system (domestic consolidated companies)
Fiscal 2010
414

Fiscal 2011
501

Fiscal 2012
631 ** Coverage ratio: 73.7% (Percentage of employees)

228Social Responsibility
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Others- Percentage of employees who received health check (domestic consolidated companies)
Fiscal 2010
99.9％

Fiscal 2011

Fiscal 2012

99.6％

99.4％ ** Coverage ratio: 73.7% (Percentage of employees)- Industrial accidents (domestic consolidated companies)(Occupational accidents)
Fiscal 201060

Fiscal 2011

Fiscal 2012

58

64 *
* Coverage ratio: 73.7% (Percentage of employees)(Commuting accidents)
Fiscal 2010
52

Fiscal 2011

Fiscal 2012

48

60 *
* Coverage ratio: 73.7% (Percentage of employees)- Nursing care leave system (domestic consolidated companies)
Fiscal 2010
9

Fiscal 2011

Fiscal 2012

4

6*
* Coverage ratio: 73.7% (Percentage of employees)- Labor union participation rate (domestic consolidated companies)
Fiscal 2010
81.1％

Fiscal 2011
79.8％

Fiscal 2012
80.7％ ** Coverage ratio: 73.7% (Percentage of employees)229Social Responsibility
CSR Library- Human rights training participation rate (domestic consolidated companies)
Fiscal 2010

Fiscal 2011

99.9％

Fiscal 2012

99.9％

99.6％ ** Coverage ratio: 73.7% (Percentage of employees)- Job request system (Tokio Marine & Nichido, as of August 1, 2013)
Fiscal 2010

Fiscal 2011

Fiscal 2012

Applicants 302

Applicants 303

Applicants 342

Approval 97

Approval 127

Approval 117

Note: Approved requests take effect in the fiscal year after that of the application.
- (Number of people using) Volunteer activity leave system (Tokio Marine & Nichido)
Fiscal 2010
152

Fiscal 2011

Fiscal 2012

151

114

Social Contribution Activities- Employee participation rate in volunteer activities (domestic consolidated companies)
Fiscal 2010
55.5％

Fiscal 2011

Fiscal 2012

59.8％

83.9％ ** Coverage ratio: 73.7% (Percentage of employees)- Donations (including monetary and in-kind donations by employees and agents)
Fiscal 2010

Fiscal 2011

Fiscal 2012

Approximately 722 million yen

Approximately 896 million yen

Approximately 743 million yen(includes disaster support of(includes disaster support of(includes disaster support ofapproximately 67 million yen)approximately 183 million yen)approximately 40 million yen) ** Coverage ratio: 73.7% (Percentage of employees)

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The web-based Sustainability Report has been compiled and can be viewed as a PDF file. Archives of past
Sustainability and CSR reports can also be viewed in the "Back Numbers" section.

2013
All Pages

12,874KB

By Category

Message from the President

245KB

Tokio Marine Group's CSR

2,562KBCSR Story

234KB

Environmental -Responding to Climate Change and Natural Disaster Risk-

3,015KB

Social -Contributing to Local Communities and Society-2,207KB

Governance -Strengthening CSR Management-

1,409KB

Relations with Stakeholders

1,804KBManagement Information

436KB

CSR Library

1,134KB

231

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CSR Booklet 2014: Caring for People
8,943 KB

CSR Booklet 2014
For inquiries concerning the Sustainability Report and CSR Booklet, please contact:

Tokio Marine Holdings, Inc.
CSR Division, Corporate Planning Department
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel:+81-3-5223-1552
Fax:+81-3-5223-3025
E-mail:Back Numbers
CSR Booklets
CSR Booklet 2013

7,048 KB

CSR Booklet 2012 (Japanese only)

8,360 KB

CSR Booklet 2011 (Japanese only)

3,850 KB

Sustainability and CSR Reports
Tokio Marine Group Sustainability Report 2012

6,644 KB

Tokio Marine Group e-CSR report 2011

5,248 KB

Tokio Marine Group CSR report 2010

5,596 KB

Tokio Marine Group CSR report 2009

2,949 KB

Tokio Marine Group CSR report 2008

1,980 KB

Millea Group CSR Report 2007

3,770 KB

Millea Group CSR Report 2006

1,846 KB

Millea Group CSR Report 2005

1,076 KB

232

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Tokio Marine Group has received assurance from a third-party institution Tokio Marine Group Sustainability Report2013 with the aim of further improving the level of communication with stakeholders.
By obtaining the external assurance, we will work to improve the quality of Tokio Marine Group sustainability
reporting.
Note: The indicators covered by the assurance are Tokio Marine Group's CSR, Material Issue -Environmental-,
Material Issue -Social-, Material Issue -Governance-, Relations with Stakeholders (Relations with Customers,
Relations with Shareholders and Investors, Relations with Insurance Agents, Relations with Employees, Relations
with Business Partners, Relations with Local Communities and Society) and insurance the indicators in the CSR
Library (Performance Data).

233

Click on the image for an expanded view.

234Social Responsibility
CSR Library

In Sustainability Report 2013, we provide information mainly about Tokio Marine Group's CSR activities that havea high degree of importance and that are highly relevant as topics.

- Global Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 3.0 (G3)
Application level: B+ (self-declared)

Item

Link

1. Strategy and Analysis
1.1Statement from the most senior- Message from the President

decisionmaker of the organization
about the relevance of sustainability
to the organization and its strategy.
1.2

Description of key impacts, risks,- Tokio Marine Group's Approachand opportunities.

to CSR- CSR Material Issues of Tokio
Marine Group- Plans and Results of CSR
Initiatives- Tokio Marine Group CSR
Promotion Structure

2. Organizational Profile
2.1

Name of the organization.

- Management Information(Corporate profile)

2.2

2.3

2.4

2.5

Primary brands, products, and/or- Management Information

services.

(Corporate profile)

Operational structure of the- Annual Report (Corporate

organization.

profile)Location of organization's- Management Information

headquarters.

(Corporate profile)Number and names of countries- Annual Report (Worldwide

where the organization operates.

Network of Tokio Marine Group)

235

2.6

Nature of ownership and legal form.

- Management Information(Corporate profile)

2.7

Markets served.

- Annual Report (Worldwide
Network of Tokio Marine Group)

2.8
2.9

Scale of the reporting organization.

- Annual Report

Significant changes during the- Editorial Policy (Scope ofreporting period regarding size,

Report)structure, or ownership.
2.10

Awards received in the reporting- External Evaluations andperiod.

Awards3. Report Parameters
Report Profile
3.1

Reporting period (e.g.,- Editorial Policy (Scope offiscal/calendar year) for information

Report)provided.
3.2

3.3

Date of most recent previous report- Editorial Policy (Scope of(if any).

Report)Reporting cycle- Editorial Policy (Scope ofReport)3.4

Editorial Policy (Contact address)- Editorial Policy (Contact
address)

Report Scope and Boundary
3.5

Process for defining report content.

- Tokio Marine Group's Approach
to CSR- CSR Material Issues of Tokio
Marine Group- Stakeholder Engagement

3.6

Boundary of the report.

- Editorial Policy (Scope ofReport)3.7

State any specific limitations on the

Not Applicable

scope or boundary of the report.
3.8

Basis for reporting on entities that

Not Applicable

can significantly affect comparability
from period to period and/or between
organizations.
3.9

Data measurement techniques and- Reduction of Environmental

the bases of calculations.

Burden (Data calculation
method)

236

3.10

Reasons for any re-statements of- Editorial Policy (Scope of

information provided in earlier

Report)reports.
3.11

Significant changes from previous

Not Applicable

reporting periods in 3.6 or 3.9
3.12

Table identifying the location of the- GRI Content Index

Standard Disclosures in the report.

- Tokio Marine Group's Corporate
Social Responsibility- Management Information

3.13

Policy and current practice with

- CSR Library (Third-Party

regard to seeking external

Assurance)

assurance for the report.
4. Governance, Commitments and Engagement
Governance
4.1

Governance structure of the- Corporate Governanceorganization.
4.2

Indicate whether the Chair of the- Annual Reporthighest governance body is also an
executive officer.
4.3

State the number and gender of- Corporate Governancemembers of the highest governance(Corporate Governance Report)

body that are independent and/or- Annual Report

non-executive members.
4.4

4.5

4.6

Mechanisms for shareholders and- Relations with Shareholders

employees to provide

and Investors

recommendations or direction to the- Shareholders' Meeting

highest governance body.

- Communication with Employees

Linkage between compensation for- Corporate Governancemanagement, and the organization's(Compensation)

performance (including social and- Plans and Results of CSR

environmental performance).

Initiatives

Processes in place for the highest- Corporate Governancegovernance body to ensure conflictsof interest are avoided.
4.7

Process for determining the- Corporate Governancequalifications, and expertise of the(Nomination)members of the highest governancebody for the organization strategy on
economic, environmental and social
topics.
4.8

Internally developed statements of- Tokio Marine Group's Approachmission or values, codes of conduct,

to CSR

237

and principles relevant to economic,
environmental, and social
performance and the status of theirimplementation.
4.9

Procedures of the highest- CSR Material Issues of Tokiogovernance body for overseeing theMarine Group

organization's identification and- Tokio Marine Group CSR

management of economic,

Promotion Structure

environmental, and social- Stakeholder Engagement

performance.
4.10

Processes for evaluating the highest- Tokio Marine Group CSR

governance body's own

Promotion Structure

performance.
Commitments to External Initiatives
4.11

Explanation of whether and how the- Participation in External

precautionary approach or principle

Initiatives (UNGC, UNEP FI)

is addressed by the organization.

- Material Issue -GovernanceStrengthening CSR Management

4.12

Externally developed economic,- Participation in External

environmental, and social charters,

Initiatives (UNGC, UNEP FI, UN-

principles, or other initiatives to

PRI)

which the organization subscribes orendorses.
4.13

Memberships in associations and/or- Participation in External

national/international advocacy

Initiatives

organizations:Has positions in governance bodies;
Participates in projects orcommittees;
Provides substantive funding beyondroutine membership dues; orViews membership as strategic.
Stakeholder Engagement
4.14

List of stakeholder groups engaged- Tokio Marine Group's Approachby the organization.

to CSR- CSR DIALOGUE- External Evaluations andAwards

4.15

Basis for identification and selection- Tokio Marine Group's Approachof stakeholders with whom to

to CSR

engage.
4.16

Approaches to stakeholder- Tokio Marine Group's Approachengagement.

to CSR- Stakeholder Engagement

238

- Relations with Stakeholders(Relations with Customers)- Relations with Stakeholders(Relations with Shareholders andInvestors)- Relations with Stakeholders(Relations with Employees)
4.17

Key topics and concerns that have

- CSR Material Issues of Tokiobeen raised through stakeholder

Marine Group

engagement, and how the- Stakeholder Engagement

organization has responded to them.

- Relations with Stakeholders(Relations with Customers)

5. Management Approach and Performance Indicators
Economic

Disclosure on Management Approach
Economic Performance- Annual Report (Corporate
Strategy)Market Presence- Annual Report (Corporate
Strategy)

Indirect Economic Effects- CSR Material Issues of Tokio
Marine Group

Goals and Performance- Plans and Results of CSR
Initiatives

Policy- Tokio Marine Group's Approach
to CSR

Additional Contextual Information
Aspect: Economic Performance
EC1

Direct economic value generated- Annual Reportand distributed, including revenues,- Material Issue-Social-

operating costs, employeecompensation, donations and othercommunity investments, retained
earnings, and payments to capitalproviders and governments.
EC2

EC3

Financial implications and other risks- Plans and Results of CSR

and opportunities for theInitiatives

organization's activities due to- Responding to Climate Change

climate change.

and Natural Disaster Risk

Coverage of the organization's- Annual Report

defined benefit plan obligations.
EC4

Significant financial assistance

Not Applicable

received from government.

239

Aspect: Market Presence
EC5

Range of ratios of standard entry-

level wage by gender compared to
local minimum wage at significant
locations of operation.
EC6

Policy, practices, and proportion of- Relations with Businessspending on locally-based suppliers

Partners

at significant locations of operation.
EC7

Procedures for local hiring and-proportion of senior management
hired from the local community at
locations of significant operation.
Aspect: Indirect Economic Effects
EC8Development and impact of- Contributing to Local

infrastructure investments andCommunities and Societies

services provided primarily for public- Mangrove Planting Project

benefit.
EC9

ENVIRONMENTAL

Understanding and describing- Preservation of Biodiversity

significant indirect economic(Economic Benefits ofimpacts, including the extent of

Biodiversity and Ecosystems

impacts.

through Mangrove Planting)Disclosure on Management Approach
Materials- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Energy- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Water- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Biodiversity- Preservation of Biodiversity

Emissions, Effluent, and Waste- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Products and Services- Responding to Climate Change
and Natural Disaster Risk
(Products and Services)240

Compliance- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Transport- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Overall- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Goals and Performance- Plans and Results of CSR
Initiatives- Reduction of Environmental
Burden (Environmental Burden
Data)

Policy- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Organizational Responsibility- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Training and Awareness- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Monitoring and Follow-Up- Reduction of Environmental
Burden (Becoming Carbon
Neutral)Additional Contextual Information- Reduction of Environmental
Burden (Promotion ofEnvironmental Management
Systems)

Aspect: Materials
EN1

Materials used by weight or volume.

- Reduction of Environmental
Burden (Environmental Burden
Data)

EN2

Percentage of materials used that

- Reduction of Environmental

are recycled input materials.

Burden (Environmental Burden
Data)

241

Aspect: Energy
EN3

Direct energy consumption by- Reduction of Environmental

primary energy source.

Burden (Environmental Burden
Data)

EN4

Indirect energy consumption by- Reduction of Environmental

primary source.

Burden (Environmental Burden
Data)

EN5

Energy saved due to conservation- Reduction of Environmental

and efficiency improvements.

Burden (Environmental Burden
Data)

EN6

Initiatives to provide energy-efficient- Responding to Climate Changeor renewable energy based products

and Natural Disaster Risk (Riskand services, and reductions in

Research)energy requirements as a result of- Responding to Climate Changethese initiatives.

and Natural Disaster Risk
(Products and Services)

EN7

Initiatives to reduce indirect energy- Reduction of Environmental

consumption and reductions

Burdenachieved.
Aspect: Water
EN8

Total water withdrawal by source- Reduction of Environmental
Burden (Environmental Burden
Data)

EN9

Water sources significantly affected-by withdrawal of water.
EN10

Percentage and total volume of-water recycled and reused.
Aspect: Biodiversity
EN11

Location and size of land owned,

Not Applicable

leased, managed in, or adjacent to,protected areas and areas of highbiodiversity value outside protectedareas.
Description of significant impacts of- Preservation of Biodiversity

activities, products, and services on- Creating Mangrove Forests

biodiversity in protected areas and- Responding to Climate Changeareas of high biodiversity valueand Natural Disaster Risk

outside protected areas.

(Environmental Investment)

EN13

Habitats protected or restored.

- Creating Mangrove Forests

EN14

Strategies, current actions, and- Preservation of Biodiversity

future plans for managing impacts- Creating Mangrove Forests

EN12

242

on biodiversity.
EN15

Number of IUCN Red List species

Not Applicableand national conservation list
species with habitats in areas
affected by operations, by level ofextinction risk.
Aspect: Emissions, Effluent, and Waste
EN16

Total direct and indirect greenhouse- Reduction of Environmental

gas emissions by weight.

Burden (Environmental Burden
Data)

EN17

Other relevant indirect greenhouse- Reduction of Environmental

gas emissions by weight.

Burden (Environmental Burden
Data)

EN18

Initiatives to reduce greenhouse gas- Reduction of Environmental

emissions and reductions achieved.

Burden (Energy and Power
Saving Efforts)- Reduction of Environmental
Burden (Environmental Burden
Data)

EN19

Emissions of ozone-depleting-

substances by weight.
EN20

NO, SO, and other significant air-

emissions by type and weight.
EN21

Total water discharge by quality and-destination.
EN22

Total weight of waste by type and- Reduction of Environmental

disposal method.

Burden (Environmental Burden
Data)

EN23

Total number and volume of

Not Applicablesignificant spills.
EN24

Weight of transported, imported,

Not Applicable

exported, or treated waste deemedhazardous under the terms of theBasel Convention Annex I, II, III, and
VIII, and percentage of transported
waste shipped internationally.
EN25

Identity, size, protected status, and

Not Applicablebiodiversity value of water bodies
and related habitats significantly
affected by the reportingorganization's discharges of waterand runoff.

243

Aspect: Products and Services
EN26

Initiatives to mitigate environmental- Preservation of Biodiversity

impacts of products and services,- Mangrove Planting Projectand extent of impact mitigation.

- Responding to Climate Change
and Natural Disaster Risk
(Products and Services)

EN27

Percentage of products sold and

Not Applicable

their packaging materials that arereclaimed by category.
Aspect: Compliance
EN28

Monetary value of significant fines

Not Applicableand total number of non-monetary
sanctions for noncompliance withenvironmental laws and regulations.
Aspect: Transport
EN29

Significant environmental impacts of- Reduction of Environmental

transporting products and other

Burden (Environmental Burden

goods and materials used for theData)organization's operations, andtransporting members of theworkforce.
Aspect: Overall
EN30

Total environmental protection-

expenditures and investments by
type.
Labor

Labor Practices and Decent Work

PracticesManagement Approach
Employment- Relations with Employees (Fairand Honest Personnel Affairs)

Labor/Management Relations- Relations with Employees(Communication with
Employees)

Occupational Health and Safety- Relations with Employees(Health Management)

Training and Education- Relations with Employees(Utilizing Diverse Human
Resources)- Relations with Employees(Development of Human
Resources)244

Diversity and Equal Opportunity- Relations with Employees(Work/Life Balance)

Equal Remuneration for Women and- CSR Library (Management

Men

Information)

Goals and Performance- Plans and Results of CSR
Initiatives

Policies- Relations with Employees (Fairand Honest Personnel Affairs)- Relations with Employees(Development of Human
Resources)- Relations with Employees(Utilizing Diverse Human
Resources)- Relations with Employees(Work/Life Balance)- Relations with Employees(Health Management)- Relations with Employees(Communication with
Employees)

Organizational Responsibility- Relations with Employees- Annual Report

Training and Awareness- Relations with Employees(Utilizing Diverse Human
Resources)- Relations with Employees(Development of Human
Resources)

Monitoring and Follow-Up
Additional Contextual Information
Aspect: Employment
LA1

LA2

Total workforce by employment type,- CSR Library (Management

employment contract, and region.

Information)

Total number and rate of new-

employee hires and employee
turnover by age group, gender, andregion.
LA3

Benefits provided to full-time- Relations with Employees

employees that are not provided to(Work/Life Balance)

temporary or part-time employees,- Annual Reportby significant locations of operation.

- Performance Data (Human
Rights and Labor)

245

Aspect: Labor/Management Relations
LA4

Percentage of employees covered- Relations with Employees

by collective bargaining agreements.

(Communication with
Employees)- Management Information(Labor union participation rate)

LA5

Minimum notice period(s) regarding-

operational changes, including
whether it is specified in collective
agreements.
Aspect: Occupational Health and Safety
LA6

Percentage of total workforce- Relations with Employees

represented in formal joint(Health Management)

management–worker health and- Management Information (Ratesafety committees that help monitorof employees who received

and advise on occupational healthhealth check)and safety programs.
LA7

Rates of injury, occupational- Relations with Employees

diseases, lost days, and(Health Management)

absenteeism, and total number of- Management Information

work-related fatalities, by region and(Industrial Accidents)

by gender.
LA8

Education, training, counseling,- Relations with Employees

prevention, and risk-control(Health Management)

programs in place to assist
workforce members, their families, orcommunity members regarding
serious diseases.
LA9

Health and safety topics covered in- Relations with Employees

formal agreements with trade(Health Management)

unions.
Aspect: Training and Education
LA10

Average hours of training per year-

per employee by gender, and by
employee category.
LA11

Programs for skills management and- Relations with Employees

lifelong learning that support the(Utilizing Diverse Humancontinued employability of

Resources)

employees and assist them in- Management Information

managing career endings.
LA12

Percentage of employees receiving- Relations with Employees

regular performance and career(Utilizing Diverse Humandevelopment reviews.

Resources)246

Aspect: Diversity and Equal Opportunity
LA13

Composition of governance bodies- Relations with Employees

and breakdown of employees per(Utilizing Diverse Human

category according to indicators ofResources)

diversity.

- Management Information(Number of employees)

LA14

Human

Ratio of basic salary of men to- Management Information

women by employee category.

(Number of employees)

Human Rights Performance Indicators

RightsPerformance
Indicators

Disclosure on Management Approach
Investment and Procurement- Participation in External

Practices

Initiatives (UNGC, UNEP FI)

Anti-discrimination- Respect for Human Rights

Freedom of Association, Collective- Relations with Employees

Bargaining and Collective(Communication with

Agreements

Employees)- Participation in External
Initiatives (UNGC, UNEP FI)

Abolition of Child Labor- Respect for Human Rights- Participation in External
Initiatives (UNGC, UNEP FI)

Prevention of Forced and- Respect for Human Rights

Compulsory Labor- Participation in External
Initiatives (UNGC, UNEP FI)

Security Practices- Respect for Human Rights

Indigenous Rights- Participation in External
Initiatives (UNGC, UNEP FI)

Assessment- Respect for Human Rights

Remediation- Respect for Human Rights

Goals and Performance- Respect for Human Rights

Policy- Respect for Human Rights

Organizational Risk Assessment- Respect for Human Rights

Impact Assessment- Respect for Human Rights

Organizational Responsibility- Respect for Human Rights- Annual Report (Directors andAudit & Supervisory Board
Members)247

Training and Awareness- Respect for Human Rights

Monitoring, Follow-Up and- Respect for Human Rights

Remediation
Additional Contextual Information
Aspect: Investment and Procurement Practices
HR1

Percentage and total number of- Participation in Externalsignificant investment agreements

Initiatives (UNGC, UNEP FI)

and contracts that include clauses
incorporating human rights
concerns, or that have undergone
human rights screening.
HR2

Percentage of significant suppliers,-

contractors, and other business
partners that have undergone
human rights screening, and actions
taken.
HR3

Total hours of employee training on- Respect for Human Rights

policies and procedures concerning- Management Information (Rateaspects of human rights that areof human rights training

relevant to operations.

participants)

Aspect: Non-discrimination
HR4

Total number of incidents of

Not Applicablediscrimination and corrective actions
taken.
Aspect: Freedom of Association and Collective Bargaining
HR5

Operations and significant suppliers

Not Applicableidentified in which the right toexercise freedom of association andcollective bargaining may be violated
or at significant risk, and actions
taken to support these rights.
Aspect: Child Labor
HR6

Operations and significant suppliers

Not Applicableidentified as having significant risk
for incidents of child labor, andmeasures taken to contribute to theeffective abolition of child labor.
Aspect: Forced and Compulsory Labor
HR7

Operations and significant suppliers

Not Applicableidentified as having significant risk
for incidents of forced or compulsory248

labor, and measures to contribute to
the elimination of all forms of forced
or compulsory labor.
Aspect: Security Practices
HR8

Percentage of security personnel-

trained in the organization's policies
or procedures concerning aspects ofhuman rights that are relevant tooperations.
Aspect: Indigenous Rights
HR9

Total number of incidents of

Not Applicableviolations involving rights ofindigenous people and actions
taken.
SocietySociety Performance Indicators

Performance
Indicators

Disclosure on Management Approach
Local Communities- Contributing to Local
Communities and Societies

Corruption- Compliance

Public Policy- Contributing to Local
Communities and Societies

Anti-Competitive Behavior- Compliance

Compliance- Compliance

Goals and Performance- Compliance

Policy- Compliance

Organizational Responsibility- ComplianceTraining and Awareness- Compliance

Additional Contextual Information
Aspect: Local Communities
SO1

Percentage of operations with- Contributing to Local

implemented local community

Communities and Societies

engagement, impact assessments,
and development programs.
Aspect: Corruption
SO2

Percentage and total number of-business units analyzed for risks249related to corruption.
SO3

Percentage of employees trained in- Complianceorganization's anti-corruption policies
and procedures.
SO4

Actions taken in response to-incidents of corruption.
Aspect: Public Policy
SO5

Public policy positions and-participation in public policy
development and lobbying.
SO6

Total value of financial and in-kind-

contributions to political parties,
politicians, and related institutions bycountry.
Aspect: Anti-Competitive Behavior
SO7

Total number of legal actions for

Not Applicableanticompetitive behavior, anti-trust,and monopoly practices and theiroutcomes.
Aspect: Compliance
SO8

Monetary value of significant fines

Not Applicableand total number of non-monetary
sanctions for noncompliance withlaws and regulations.
Product

Product Responsibility Performance Indicators

Responsibility
Performance
Indicators

Disclosure on Management Approach
Customer Health and Safety- Relations with Customers(Basic policies for protection ofcustomers’ interests)- Relations with Customers

Product and Service Labeling- Responding to Climate Change
and Natural Disaster Risk
(Provision of Insurance Products
and Services)- Relations with Customers(Basic policies for protection ofcustomers’ interests)- Relations with Customers(Quality Improvement Initiatives)

Marketing Communications- Relations with Customers(Basic policies for protection of250

customers’ interests)- Relations with Customers(Quality Improvement Initiatives)
Customer Privacy- Compliance- Compliance

Compliance- Compliance

Goals and Performance- Plans and Results of CSR
Initiatives

Policy- Relations with Customers(Basic policies for protection ofcustomers’ interests)

Organizational Responsibility- Relations with Customers

Training and Awareness- Relations with Customers(Quality Improvement Initiatives)- Relations with Insurance
AgentsMonitoring and Follow-Up- Relations with Customers

Additional Contextual Information
Aspect: Customer Health and Safety
PR1

Life cycle stages in which health and

Not Applicablesafety impacts of products andservices are assessed for
improvement, and percentage ofsignificant products and services
categories subject to suchprocedures.
PR2

Total number of incidents of

Not Applicablenoncompliance with regulations andvoluntary codes concerning healthand safety impacts of products andservices during their life cycle, by
type of outcomes.
Aspect: Product and Service Labeling
PR3

Type of product and service- Participation in External

information required by procedures,

Initiatives (UNGC, UNEP FI)

and percentage of significant- Responding to Climate Change

products and services subject toand Natural Disaster Risk (Risksuch information requirements.

Research)- Responding to Climate Change
and Natural Disaster Risk
(Products and Services)- Responding to Climate Change251and Natural Disaster Risk
(Environmental Investment)- Responding to Climate Change
and Natural Disaster Risk
(Consulting)
PR4

Total number of incidents of

Not Applicablenoncompliance with regulations andvoluntary codes concerning productand service information and labeling,by type of outcomes.
PR5

Practices related to customer- Relations with Customers

satisfaction, including results ofsurveys measuring customer
satisfaction.
Aspect: Marketing Communications
PR6

Programs for adherence to laws,- Relations with Customers

standards, and voluntary codes
related to marketing
communications, including
advertising, promotion, andsponsorship.
PR7

Total number of incidents of

Not Applicablenoncompliance with regulations andvoluntary codes concerningmarketing communications, including
advertising, promotion, andsponsorship by type of outcomes.
Aspect: Customer Privacy
PR8

Total number of substantiated- Relations with Customers

complaints regarding breaches of- Compliance (Information

customer privacy and losses of

Security)

customer data.
Aspect: Compliance
PR9

Monetary value of significant fines

Not Applicablefor noncompliance with laws andregulations concerning the provisionand use of products and services.
Financial Services Sector Supplement
Item

Link
Disclosure on Management Approach
Audit- Compliance252

Active Ownership- Responding to Climate Change
and Natural Disaster Risk
(Products and Services)

Compliance- Compliance

Goals and Performance- Plans and Results of CSR
Initiatives

Policy- Tokio Marine Group's Approach
to CSR- Relations with Customers(Basic policies for protection ofcustomers’ interests)

Organizational Responsibility- Compliance (Internal Control
Systems)

Training and Awareness- Relations with Customers- Relations with Insurance
Agents- Relations with Insurance
Agents- Relations with Insurance
AgentsAdditional Contextual Information-

Aspect: Product Portfolio
FS1

Policies with specific environmental- Tokio Marine Group's Corporate

and social components applied toSocial Responsibility

business lines.

- CSR Material Issues of Tokio
Marine GroupFS2

Procedures for assessing and- CSR Material Issues of Tokio

screening environmental and social

Marine Group (The Process forrisks in business lines.

Specifying Group CSR MaterialIssues)- Tokio Marine Group CSR
Promotion Structure- Responding to Climate Change
and Natural Disaster Risk (Risk
Research)- Responding to Climate Change
and Natural Disaster Risk
(Environmental Investment)

FS3

Processes for monitoring clients’- Relations with Business

implementation of and compliancePartners

with environmental and social- Relations with Customers

requirements included in- Complianceagreements or transactions.

253

FS4

Process(es) for improving staff-

competency to implement theenvironmental and social policies
and procedures as applied tobusiness lines.
FS5

Interactions with

- Tokio Marine Group's Approachclients/investees/business partners

to CSR

regarding environmental and social- Relations with Shareholders

risks and opportunities.

and Investors- Relations with Customers- Relations with Business
Partners

FS6

Percentage of the portfolio for- Annual Reportbusiness lines by specific region,
size (e.g. micro/SME/large) and bysector.
FS7

Monetary value of products and- Challenging Social Issues

services designed to deliver a(Providing Value through Our

specific social benefit for eachCore Businesses)

business line broken down by- Challenging Social Issues

purpose.

(Healthcare)- Challenging Social Issues(Cancer)- Challenging Social Issues(Other)FS8

Monetary value of products and- Responding to Climate Change

services designed to deliver a

and Natural Disaster Risk

specific environmental benefit for(Products and Services)each business line broken down by- Responding to Climate Change

purpose.

and Natural Disaster Risk
(Environmental Investment)- Responding to Climate Change
and Natural Disaster Risk
(Consulting)

Aspect: Audit
FS9

Coverage and frequency of audits to- CSR Library (Third-Party

assess implementation of

Assurance)

environmental and social policies
and risk assessment procedures.
Aspect: Active Ownership
FS10

Percentage and number of-companies held in the institution's
portfolio with which the reportingorganization has interacted on
environmental or social issues.

254

FS11

Percentage of assets subject to-positive and negative environmental
or social screening.
FS12

Voting policy(ies) applied to-environmental or social issues forshares over which the reportingorganization holds the right to voteshares or advises on voting.
Aspect: Community
FS13

Access points in low-populated or- Responding to Climate Change

economically disadvantaged areas

and Natural Disaster Risk

by type.

(Products and Services)- Local Community and Social
Contribution Activities: Other(Reducing World Poverty)- Local Community and Social
Contribution Activities: Other(Providing "Safety and Security"
to Customers in Islamic Nations)

FS14

Initiatives to improve access to- Responding to Climate Change

financial services for disadvantaged

and Natural Disaster Risk

people.

(Products & Services)

Aspect: Product and Service Labeling
FS15

Policies for the fair design and sale

- Relations with Customersof financial products and services.

- Tokio Marine & Nichido(Respond to customer trust)

FS16

Initiatives to enhance financial- Relations with Customers

literacy by type of beneficiary.

- Tokio Marine & Nichido(Respond to customer trust)255

Social Responsibility
CSR Library

ISO 26000, the international standard concerning the social responsibility of organizations, was issued in
November 2010.
By referring to the core subjects addressed in ISO 26000, specifically organizational governance, human rights,
labor practices, the environment, fair operating practices, consumer issues and community involvement anddevelopment, Tokio Marine Group reviews the materiality of its CSR issues and makes efforts to improve them.
Below are website links to the pages introducing Tokio Marine Group's initiatives for addressing issues describedin the ISO 26000 standard.

The Seven Core Subjects of ISO 26000 and Tokio Marine Group's Initiatives
Core issues

Organizational governance

Link- CSR Promotion Structure- Corporate Governance- Internal Controls- Stakeholder Engagement

Core issues

Human rights

Issue 1Due diligence

Issue 2

Human rights risk situations

Issue 3

Avoidance of complicity

Issue 4

Resolving grievances

Issue 5Discrimination and vulnerable
groupsIssue 6

Civil and political rights

Issue 7

Economic, social and cultural rights

Issue 8- Tokio Marine Group's Approach to CSR- Participation in External Initiatives
The United Nations Global Compact- Respect for Human Rights- Compliance- Fair and Honest Personnel Affairs

Fundamental principles and rights
at work

256

Social Responsibility
CSR Library

Core issues

Issue 1

Issue 2

Labour practices
Employment and employment
relationships
Conditions of work and social
protection

Issue 3Social dialogue

Issue 4

Health and safety at work

Issue 5
Core issues- Relations with Employees

Human development and training
in the workplace
The environment

Issue 1Prevention of pollution

Issue 2

Sustainable resource use- Environmental

Issue 3

Climate change mitigation and- Local Community and Social Contribution

adaptation

Activities

Protection of the environment,
Issue 4

- Creating Mangrove Forests

biodiversity and restoration ofnatural habitats

Core issues

Fair operating practices

Issue 1Anti-corruption

Issue 2

Responsible political involvement

Issue 3

Fair competition

Issue 4

Issue 5Tokio Marine Group's Approach to CSR- Governance- Compliance

Promoting social responsibility in- Relations with Customers

the value chain- Relations with Business Partners

Respect for property rights

257

Social Responsibility
CSR Library

Core issues

Consumer issues
Fair marketing, factual andIssue 1

unbiased information and faircontractual practices

Issue 2
Issue 3

Protecting consumers' health andsafetySustainable consumption- Compliance- Information Security

Issue 4

Issue 5

Consumer service, support, and- Relations with Customers

complaint and dispute resolution- Relations with Insurance Agents

Consumer data protection andprivacy

Issue 6

Access to essential services

Issue 7

Education and awarenessCore issues

Community involvement anddevelopment

Issue 1

Community involvement

Issue 2

Education and culture

Issue 3

Employment creation and skills
development- Local Community and Social Contribution

Issue 4

Technology development andActivities

access- Creating Mangrove Forests

Issue 5

Wealth and income creation

Issue 6

HealthIssue 7

Social investment

258

Memo

Memo

Tokio Marine Nichido Building Shinkan,
2-1, Marunouchi 1-chome, Chiyoda-ku,
Tokyo 100-0005, Japan
Tel: +81-3-6212-3333