2018
Sustainability Report

Sustainability Report 2018 index

Tokio Marine Group's CSR

P. 03

Top Message

CSR & ESG Highlights

Tokio Marine Group's Approach to CSR

CSR Promotion Structure andMateriality and Plans and Resultsof CSR Initiatives

CSR Initiatives Aiming To Be a “Good
Company”
Relationship between Group Initiatives
and SDGs

Stakeholder Engagement
External Evaluations andParticipation in Initiatives

GovernanceCorporate GovernanceInternal Control
Respect for Human Rights

P. 82
Creating a Society Where People
Can Live with Security throughSustainable Investments andFinancing

CSR in the Value Chain

Core Theme1 Providing Safety and Security
Making Society Resilient to Natural
Disasters
Building a Secure Society by Utilizing
Traffic Technology Innovation

Building a Secure Society by
Responding to Varying Lifestyles andChanges in Society
Eliminating Poverty in SocietyCore Theme2 Protecting the Earth
Preserving Biodiversity throughProducts and Services
Preventing Global Warming by
Promoting the Development of Clean
EnergyP. 163

Building Communities for People toLive with Peace of Mind throughEnvironmental Protection Activities

Core Theme3 Supporting People
Building a Society Based on Healthand Longevity to Ensure Peace of
Mind

P. 115

P. 183

Nurturing Generations Responsible
for the Future
Aiming to Create a Symbiotic
Society

CSR Management

P. 215

Improving Quality from theCustomer’s Perspective

Promoting Health and Productivity
Management

Promoting Environmental
Management

Developing and Utilizing Diverse
Human Resources

CSR LibraryP. 274

Overview of Group CSR Reporting

Third-Party Assurance

Editorial Policy

GRI Standards Content Index

CSR Performance Data

Recognition about ISO 26000

Download PDF version of the
Sustainability Report

Corporate Information2

Tokio Marine Group’s CSR

We introduce Tokio Marine Group’s CSR approach and strategies, CSR promotion structure, stakeholder engagement, plans andresults, external evaluations and participation in initiatives.

Top Message
A message from Tsuyoshi Nagano, President andGroup CEO

Tokio Marine Group’s Approach to
CSR and Core CSR Themes ～Continue to be Useful to Society
through Our Business Activities
We implement our corporate philosophy based on the
Tokio Marine Group CSR Charter and have identified
materiality and are working toward value creation ineach of the three core CSR themes of “Providing
Safety and Security,” “Protecting the Earth” and“Supporting People.”

CSR Initiatives Aiming to Be a
“Good Company”

Relationship between Group
Initiatives and SDGs

All employees are promoting CSR initiatives while

Tokio Marine Group will contribute to the Unitedengaging in dialogue with management with the aim of

Nations Sustainable Development Goals (SDGs)

being a Good Company trusted by all people andbased on four activity themes.

society. Also, in conjunction with our CSR
management, we are promoting initiatives forpermeating CSR within the Group.

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CSR & ESG Highlights
We summarize and introduce our main CSR and ESG
initiatives in fiscal 2017.

CSR Promotion Structure andMateriality and Plans and Results of
CSR Initiatives
We introduce our CSR promotion structure and CSR
key items as well as the plans and results for the CSR
key items.

Stakeholder Engagement
We introduce our structure for stakeholder

External Evaluations andParticipation in Initiatives

engagement and include specific examples.

We introduce external evaluations as well as ourparticipation in initiatives.

4Top Message

Toward a Safe, Secure and Sustainable Future

Numerous people were victimized by the earthquake that struck northern Osaka in June 2018 and by the torrential rains in westernJapan in July the same year, as well as Typhoon Jebi and the Hokkaido Eastern Iburi Earthquake. Tokio Marine Group is currently
working as one in continuing to provide support in these disaster-stricken regions, beginning with our on-site customer responses. In thismanner, being there to provide support for customers in their times of need is both our role and our mission.
Since its founding in 1879, Tokio Marine Group has set customer trust as the starting point of all its activities and has supported
customers and society in times of need and continuously helped them meet challenges that take a new step forward. By building up thetrust of customers across the world, we have achieved steady growth and this spirit continues to be handed down today throughout theGroup.
Recent years have witnessed breathtaking changes unlike those seen in the past. These include frequent occurrences of major natural
disasters, shifting demographics and the dramatic advance of technologies. Under these circumstances, companies are being asked tocontribute even more to the creation of a sustainable society. The Sustainable Development Goals (SDGs), adopted at the United
Nations Summit in September 2015, are attracting attention and the expectations that companies will work together with governments
and municipalities, nonprofit organizations (NPOs) and citizens toward the attainment of the SDGs is probably one indication of this. Our
important mission as a company is to cherish the bonds of trust we have built to the present with customers and society while meetingthe expectations of a continuously evolving society. Tokio Marine Group will discover new opportunities within these changing times. In
our new mid-term business plan, “To Be a Good Company 2020,” which began in fiscal 2018, the words “To Be” embody ourdetermination to always make boundless efforts toward becoming a “Good Company.”
Tokio Marine Group believes corporate social responsibility (CSR) is synonymous with the implementation of our Corporate Philosophy
and that promoting efforts to solve societal issues will lead to the Group’s sustainable growth. Under our new mid-term business plan
“To Be a Good Company 2020” we have set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as our core
CSR themes and will promote initiatives for being useful to people through the participation of all employees globally. Our ever more
self-motivated employees will act with integrity and compassion, and as this spreads throughout organizations and the entire Group, we
believe that it will create a virtuous cycle of developing innovative products and services along with contributing to local communities andsociety as we work toward the creation of a sustainable future. By implementing these initiatives, we aim to become a “Good Company”
that is trusted by all people and society.

5Providing Safety and Security
The Sendai Framework for Disaster Risk Reduction 2015-2030 was adopted in 2015 at the Third United Nations World Conference on
Disaster Risk Reduction with the aim of mitigating damages from natural disasters and other causes. Moreover, amid the rise of risks
other than natural disasters, including geopolitical risks, it is necessary to develop appropriate risk management solutions and build safe
and secure communities. To ensure it can properly support customers and society even amid these changes, Tokio Marine Group
provides safety and security throughout all its business activities. This includes carrying out industry-academia collaborative research,offering products and services to prepare for a variety of risks, participating in international initiatives, continuously supporting
reconstruction of disaster-stricken regions in collaboration with partners and conducting on-site Disaster Prevention Lessons for school
children.
Industry-Academia Collaborative Research
Responding to climate change and natural disasters is a high-priority issue for Tokio Marine Group from the perspective of enterpriserisk management. Accordingly, Tokio Marine Group has been promoting research on climate change and natural disaster risk throughindustry-academia collaborative research in cooperation with world-class research institutions that include The University of Tokyo(since 2005), Nagoya University (since 2007), Tohoku University (since 2011) and Kyoto University (since 2012). In undertaking thisresearch, we strive to ascertain details of forecasts for damage caused by any natural disasters that could possibly occur in the futureand share the outcomes of this research with society. Tokio Marine & Nichido Fire Insurance Co., Ltd. together with Tohoku University
held a panel discussion entitled “Building a disaster-resilient community in the Asia-Pacific – The power of science and insurance” at theWorld Disaster Risk Reduction (Bosai) Forum in Sendai in November 2017 and widely disseminated information throughout society.
From fiscal 2018 onward, we will continue and enhance industry-academia collaborative research and strive to utilize our researchoutcomes for sophisticating hazard maps in local communities and for use in evacuation plans of local governments to raise safety andsecurity in regional communities.
Creating Value through Products and Services
Tokio Marine Group strives to quickly provide security to customers and communities through insurance and various services whendisasters or accidents occur. Tokio Marine Group has begun distributing to customers personalized videos with customized information
on necessary insurance in preparation for disasters. Tokio Marine Group provides its corporate customers with expert advice to expedite
business resumption and assist corporate customers in designing optimal business continuity plans (BCP). Tokio Marine Group alsooffers the products that provide safety and security to people who had not necessarily been insured. These products include One Day
Auto Insurance, which is aimed at reducing auto accidents involving uninsured drivers by encouraging young drivers who do not own
vehicles to sign up for insurance, as well as weather insurance and micro-insurance targeting farmers and low-income earners in India
who suffer from poverty. We are also moving ahead in offering products and services that anticipate changes in customer needs andsocial issues. These include Drive Agent Personal, “Rider for Expenses for Saving Victims,” “Cyber Risk Insurance,” “participation indemonstration tests on public roads for autonomous vehicles” and “a new type of overseas travel insurance for foreign tourists visiting
Japan.”
Participation in International Initiatives
To raise the resilience of society as a whole to natural disasters and contribute to problem-solving in time of disaster and mitigating
damages, Tokio Marine Group participates in the United Nations Office for Disaster Risk Reduction (UNISDR) Private Sector Alliance forDisaster Resilient Societies (ARISE) as well as in ClimateWise and The Geneva Association Extreme Events and Climate Risk (EE+CR)
working group, as we make efforts to promote global disaster prevention.
Earthquake Reconstruction Support and Disaster Prevention Awareness and Education
Tokio Marine Group is continuing to provide support to the Tohoku Region affected by the Great East Japan Earthquake through avariety of activities that include support of the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region, volunteer
reconstruction support activities by employees and agents in affected areas and offering lunch menus from disaster-stricken regions at
employee cafeterias with charitable donations. These support efforts are driven by our determination to “never forget the event at any
cost and continue to do whatever we can do even in any small way.” In 2017, several major natural disasters occurred throughout theworld, including Hurricane Harvey in the United States and an earthquake in Mexico. Tokio Marine Group collected and delivered relief
funds donated by domestic and overseas Group companies and their employees and agents to the disaster-stricken regions.
Additionally, to ensure future generations are prepared for the next disasters and can protect themselves, we also actively hold Disaster
Prevention Lessons conducted by employees who visit schools as volunteer instructors targeting mainly elementary school children.
6Protecting the Earth
In working toward solving climate change issues, the Paris Agreement was adopted at the 21st session of the Conference of the Parties
to the UNFCCC (COP21) in 2015. There are now hopes that a variety of initiatives for “protecting the earth” will be undertaken, including
initiatives for solving environmental and energy problems as well as those for preserving biodiversity and ecosystems and creating asustainable recycling-oriented society. Tokio Marine Group undertakes the Green Gift Project*1 for protecting the earth together with its
customers as it carries out a variety of environmental protection activities in Japan and overseas through its products and services.
Mangrove planting commenced by Tokio Marine & Nichido in 1999 has become a project that symbolizes Tokio Marine Group’s CSR
activities and now includes volunteer tree-planting tours with the participation of members of Tokio Marine & Nichido’s management anddomestic and overseas Group employees. Additionally, Tokio Marine Group consumes large amounts of paper resources and energy inits own business activities and is continually aware of the environmental burden of these activities. At the same time, we have
implemented the ISO 14001 environmental management system and our unique Green Assist environmental management system as
we continually work to reduce consumption of these resources. Tokio Marine Group also promotes a variety of other measures to protect
the earth as a global insurance group that gives thought to the future of our planet and acts responsibly.
Creating Value through Products and Services
Tokio Marine & Nichido initiated the Green Gift Project in 2009 based on the concept of “implementing environmental protection
activities together with customers,” and this project has been the driving force for mangrove planting. In October 2013, the scope of thisproject was expanded to include natural conservation activities throughout Japan. In this manner, we are supporting environmental
protection activities in Japan and abroad as a member of society together with residents in each community.
In October 2016, we changed the name of these environmental activities in Japan to the Green Gift Planet GENKI Program. In doing so,
we aim to carry out activities that are close to our customers and local communities and make further efforts to promote environmental
protection. The Group’s initiatives for protecting the earth’s environment through our main businesses also extend across various
nations. As one example, in 2015 U.S.-based Philadelphia Insurance Companies (PHLY) newly commenced the “PHLY 80K Trees”
tree-planting program, which contributes to disaster prevention and mitigation in areas with frequent forest fires, inspired by Tokio
Marine & Nichido’s Green Gift Project.
Promoting Environmental Management ~ Reducing CO2 Emissions and Becoming Carbon Neutral
Tokio Marine Group promotes such initiatives as conserving electricity and energy, raising business efficiency by using tablet devices
and promoting paperless operations. At the same time, the entire Group (consolidated basis) achieved carbon neutral status*2 in fiscal
2011 as well as in the five consecutive years from fiscal 2013 to fiscal 2017 by offsetting the CO2 emissions generated by its businessactivities with CO2 absorption and fixation through means such as the Mangrove Planting Project and acquisition of Tradable Green
Certificates. In the future as well, Tokio Marine Group will continue efforts to reduce CO2 emissions and to realize carbon neutral status.
Our Passion Embodied in Mangrove Planting
This year the Mangrove Planting Project marked its 20th year following its launch in 1999, and as of the end of March 2018, a total of
10,550 hectares of mangrove forest have been planted, which has generated economic value exceeding 35 billion yen and brought
positive effects to the mangrove forests and the approximately 1.25 million people living in the surrounding regions. Mangroves play adiverse range of roles. These include mitigating the advance of global warming by absorbing and fixing large volumes of CO2,
preserving biodiversity and serving as a habitat for shellfish, shrimps, crabs and fish, and also functioning as green levees that protect
communities from tsunamis and storms. Mangroves also provide fishery, forestry resources and other resources indispensable to thelives of residents in local communities and contribute to stabilizing and improving standards of living. Tokio Marine Group aims tocontinue the Mangrove Planting Project, which protects the future of the earth, for 100 years.
Environmental Awareness and Education
Tokio Marine Group promotes an array of environmental awareness and education activities that include Green Lessons that provide funlearning about global environmental protection and mangrove planting to elementary school children and that are led by employees who
are dispatched to schools. We also hold the Children’s Environmental Award program that solicits essays and paintings from children
across Japan and invites the winners of the contest and their parents to join the Iriomote Island Ecological Experience Tour. Other
activities include holding the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar.

7

Supporting People
The insurance business has been called a “people’s business.” For those of us who handle the intangible product of insurance, ouremployees and the trust built between people are everything. Valuing and continually supporting people are essential for Tokio Marine
Group to earn the trust of all people and society, achieve sustainable growth and continuously create value for society. Therefore, Tokio
Marine Group will make efforts to support a diverse range of people with initiatives that include creating value through products andservices, creating a healthy society by promoting health management, promoting awareness and education for children who areresponsible for the future of the earth and creating a symbiotic society by supporting the elderly, persons with disabilities and athletes.
Creating Value through Products and Services
Tokio Marine Group is taking the knowledge in health management cultivated through its businesses and applying this at companies as
insurance solutions and providing products to customers that support healthy and secure lives. Examples of such products include
products related to “Life Insurance Revolution to Protect One’s Living” that respond to needs associated with longer lifespans
accompanying the declining birth rate and aging population and Aruku Hoken that uses wearable devices with the concept ofpreemptively protecting customers from illness.
Promoting Health and Productivity Management ~ The Starting Point for Creating a “Good Company”
The physical and mental health of Tokio Marine Group employees, the driving force enabling us to continue as a company that provides
safety and security to customers and is trusted and chosen by customers, is a critical theme. Based on a philosophy that health andproductivity management is the starting point for creating a “Good Company” that Tokio Marine Group aims to be, each Group company
is working to maintain and improve the health of employees.
For Children, Who Will Lead the Future of the Earth
Tokio Marine Group is promoting youth development through a variety of programs. These include developing junior swimmers throughsupport of the Japan Swimming Federation; helping young people grow, encouraging international cultural exchange and promoting
sports in the local community through the Tokio Marine Kagami Memorial Foundation, Tokio Marine & Nichido Educational Development
Fund and the Tokio Marine Sports Foundation; and providing support for the education of girls in low-income communities in India,
Bangladesh and Vietnam via the non-governmental organization (NGO) Room to Read. In 2016, Tokio Marine Group developed GroupWork on Managing Risks and Opportunities, a new career education program for junior high school and high school students. We arealso providing them with Group Work on Managing Risks and Opportunities led by employees who are dispatched to schools and are
accepting these students for company visits. In the future as well, Tokio Marine Group will promote initiatives for children, who will leadthe future of the earth.
Support for the Elderly, Persons with Disabilities and Athletes toward the Realization of a Symbiotic Society
Tokio Marine Group supports the creation of a society where the elderly can live with a sense of security and where persons withdisabilities can overcome their disabilities to play active roles. Examples of this support include conducting courses for employees tofoster dementia care supporters, providing support for the Special Olympics through volunteers from Group companies in Japan andoverseas and supporting the Japan Deafblind Association. Additionally, from 2016 Tokio Marine Group began supporting the JapanesePara-Sports Association and the Japan Inclusive Football Federation. Through initiatives in which employees “learn about,” “watch” and“experience” sports for persons with disabilities, we aim to contribute to the further spread and development of sports for persons withdisabilities. Tokio Marine Group will foster opportunities to support people who take on challenges regardless of whether they havedisabilities in the run-up to the 2020 Tokyo Olympics and Paralympics.

8

Strengthening CSR Management
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD Guidelines for Multinational Enterprises,
ILO Core Labour Standards, UN Guiding Principles on Business and Human Rights, as well as ISO 26000. Tokio Marine Groupendorsed the United Nations Global Compact (UNGC) in 2005 and has promoted initiatives based on the UNGC’s ten principles in theareas of human rights, labour, the environment and anti-corruption. We also place great importance on the social role andresponsibilities that the insurance industry is expected to fulfil, while Tokio Marine & Nichido is a signatory to the Principles for
Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI)) and is undertaking
initiatives to create a sustainable society through its insurance business. Additionally, three Group companies, beginning with Tokio
Marine Asset Management, are signatories to The Principles for Sustainable Insurance (PSI) of the UNEP FI and are also making efforts
for creating a sustainable society through investments.
Tokio Marine Group will continue responding to environmental, social and governance (ESG) issues as well as continue to be acompany that serves a useful purpose during times of need. Accordingly, we have defined our Diversity Policy as the creation of anenvironment that enables employees, who are working to solve social issues worldwide, to play active roles regardless of theirnationality, gender, age or whether they have disabilities to further raise corporate value and realize sustainable growth. We will
implement the Diversity Policy to promote diversity across the entire Tokio Marine Group. Although only at the midpoint, a variety of ourinitiatives have already been recognized. For example, Tokio Marine Holdings was selected by the Ministry of Economy, Trade andIndustry and the Tokyo Stock Exchange as a Nadeshiko Brand for fiscal 2017.
To realize the philosophy that “health and productivity management is the starting point for creating a “Good Company,” Tokio Marine
Group is creating mechanisms that enable customers and employees to live healthily both physically and mentally. These efforts were
widely recognized and Tokio Marine Holdings was selected as a “2018 Health & Productivity Stock” (third consecutive year since 2016)
by the Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange.
With the aim of fostering a corporate culture in which each employee engages in CSR as his/her own issue and ensure this contributes
to the community and helps create corporate value, the “Tokio Marine Group CEO Recognition for CSR” was established in 2015 andcommends and announces outstanding CSR initiatives by all Group companies and their employees in Japan and overseas. By
promoting CSR with the participation of all employees, in fiscal 2017 the employee participation rate (total) in community social
contribution activities for Tokio Marine Group (domestic) was 136%. We therefore achieved the fiscal 2017 annual target of 100%.
Tokio Marine Group also enhances CSR/ESG information disclosure, which includes the publication of its Integrated Annual Reportmainly targeting investors in August 2018 as it communicates its initiatives for the Group’s sustainable value creation. I hope that the
Tokio Marine Group CSR Booklet 2018 Together into the Future, which explains the Group’s CSR story in an easy-to-understandmanner, along with the Sustainability Report, which provides a detailed explanation of CSR strategies together with data, are helpful inenhancing your understanding of Tokio Marine Group’s initiatives toward ESG.
Tokio Marine Group is a global insurance group with a dedicated, energetic and proactive workforce and organization, which is thewellspring of its competitiveness in each country and region and a crucial asset for contributing to the development of a sustainable
society. My mission is none other than to make Tokio Marine Group a “Good Company” that works to resolve issues facing society andearns the widespread trust of its customers and society. This can only be achieved by harnessing the comprehensive power of theGroup together with its employees and interacting and cooperating with its various stakeholders.

September 2018

President and Group CEO
Tokio Marine Holdings, Inc.

9

*1 Green Gift Project: This project offers customers an option to choose web-based insurance contracts (clauses) on our website rather
than paper-based contracts in brochure form to reduce paper consumption. Tokio Marine & Nichido donates a portion of the amountsaved through reduced paper use to support environmental protection activities in and outside Japan.
*2 Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to the converted volume of
CO2 reduced by the use of natural energy and the acquisition of emissions credits by such a company and absorbed and fixed by
way of mangrove planting.

10Tokio Marine Group’s Approach to CSR～Continue tobe Useful to Society through Our Business Activities
Aiming to Be a “Good Company” Trusted by All People and Society
Tokio Marine Group has provided “safety and security” to society and contributed to its development by making the most of its abundant
knowledge and experience accumulated over the years in the insurance industry. In the future as well, we will work to solve various
social issues and continuously raise the Group’s corporate value while contributing to a safe, secure and sustainable future. By doing
so, we aim to become a “Good Company” that is trusted by all people and society.

(As of March 31, 2018)
Focusing on Three Core CSR Themes and Promoting Initiatives in Collaboration with Stakeholders
Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as its three core CSR
themes and is promoting CSR in collaboration with a variety of stakeholders.
CSR Promotion Structure and Materiality and Plans and Results of CSR Initiatives
11

Executing Our Corporate Philosophy Based on the Tokio Marine Group CSR Charter
For Tokio Marine Group, CSR represents the implementation of the Corporate Philosophy. In keeping with the Tokio Marine Group CSR
Charter, which serves as behavioral guidelines for implementing CSR, all our self-motivated employees will continually act with integrity
and compassion using their unique ideas to provide stakeholders with even better value.
Respect for International Codes of Conduct and Human Rights
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD Guidelines for Multinational Enterprises,
ILO Core Labour Standards, UN Guiding Principles on Business and Human Rights, as well as ISO 26000. The ideas and contents ofthe ten principles concerning human rights, labour, the environment and anti-corruption advocated by the United Nations Global
Compact (UNGC) coincide with Tokio Marine Group’s own approach to CSR as well as its CSR Charter. Therefore, Tokio Marine
Holdings has been participating in the UNGC since 2005.
External Evaluations and Participation in Initiatives (The United Nations Global Compact))

Tokio Marine Group’s Approach to CSR

12Tokio Marine Group Corporate Philosophy
With customer trust as the foundation of all its activities, Tokio Marine Group continuously strives to raise its corporate value.

Tokio Marine Group CSR Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its Corporate Philosophy toachieve sustainable growth together with the development of society in accordance with the following principles:

Products and Services
We aim to provide society with products and services to meet its needs for safety and security.

Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees.
We respect the right to privacy and strive to enforce sound information management and control.

Protection of the Global Environment
Acknowledging that the protection of the global environment is an important responsibility for all corporate entities, we respect theharmonization with and the improvement of the global environment in all of our activities.

Contribution to Local Communities and Societies
As a member of various communities and societies, we respect the diversity of cultures and customs and we aim to contribute actively tothe needs of the current era.
13Compliance
While striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspects of our business activities.

Communication
We intend to disclose information timely and appropriately and to promote dialogue with all our stakeholders to ensure effective
corporate management.

Three Core CSR Themes
Tokio Marine Group has set the three core CSR Themes of “Providing Safety and Security,” “Protecting the Earth” and “Supporting
People” under its new Mid-Term Business Plan—“To Be a Good Company 2020” (FY2018 – FY2020).

From fiscal 2018 onward, while recognizing that the three core CSR themes will be integrated into business activities, we will implement
CSR activities with the participation of all employees based on the above CSR approach across a wide range extending from theprovision of products and services to corporate citizenship activities. Accordingly, we will communicate our principal CSR initiatives tosociety through this Sustainability Report and the media while also promoting easily understandable measures to permeate these
initiatives within the Group.

14

Core Theme 1:

Providing Safety and Security

The world is now facing various social issues, inflicted by frequent
large-scale natural disasters, demographic shifts, income disparities
and poverty. In Japan as well, issues are becoming prevalent also in
relation with technological innovation as well as community resilience(disaster prevention and mitigation) and the country’s declining birthrate and aging population. These issues may induce drastic changes
in risks surrounding the insurance business. To protect customers andsociety from these risks, Tokio Marine Group has selected “Providing
Safety and Security” as one of its three CSR core themes and ismaking efforts toward a safe, secure and sustainable future
throughout its entire business operations.

Making Society Resilient to Natural Disasters
Tokio Marine Group utilizes outcomes of research on natural disaster risk in the provision of products and services and seeks to help
society become resilient to and prepare for natural disasters by offering total responses before and after disasters.

Building a Secure Society by Leveraging Traffic Technology Innovation
Tokio Marine Group promotes traffic safety and responds to traffic technology innovation by providing insurance products and services
that quickly capture the latest innovation in traffic technology and by offering traffic safety and accident response smartphone apps.

Building a Secure Society by Responding to Varying Lifestyles and Changes inSociety
Tokio Marine Group offers products and services that increase safety in all aspects of people’s living, and at the same time, is working toprovide comprehensive coverage matched to the most current needs by starting to provide services to respond to corporate governanceand cyber risks facing companies.

Eliminating Poverty in Society
Tokio Marine Group aims to provide low-income earners with greater access to insurance by developing and selling weather insurance
and microinsurance and to contribute to the resolution of poverty issues in the world through financing to and investment in financial
institutions providing microfinancing services.

Value Creation

Providing safety and security to customers, local communities and society worldwide through the insurance

business
Click here for details

15Core Theme 2:

Protecting the Earth

The global issues of “climate change and natural disasters” and“depletion of biodiversity” pose serious risks for the children not only of
today but also of the future and at the same time have a significant
impact on the business of Tokio Marine Group.
Having set “Protecting the Earth” as a core CSR theme, Tokio Marine
Group works to provide products and services that are designed tomitigate or adapt to climate change and protect biodiversity, reduce
environmental footprint in business activities, become carbon neutral,
conduct environmental protection activities in Japan and overseas,and promote environmental awareness raising and education. Our aim
is to contribute to preservation of the global environment and thecreation of environmental value.

Preserving Biodiversity through Products and Services
The “Green Gift” project, which involves mangrove planting and environmental protection activities, contributes to the alleviation of andadaptation to climate change and preservation of biodiversity as well as a reduction in disaster damage and the stabilization of theplanted areas and the lives of people living in the surrounding regions. It therefore contributes to the attainment of various SDGs.

Preventing Global Warming by Promoting the Development of Clean Energy
Tokio Marine Group is examining the possibility of installing and operating renewable energy facilities while also providing products andservices such as non-life insurance for businesses related to carbon credits, liability insurance concerning environmental pollution andenvironmental consulting.

Building Communities for People to Live with Peace of Mind throughEnvironmental Protection Activities
Based on the theme “Protecting the Earth,” Tokio Marine Group is working to build environmental communities by implementing local
and social contribution activities around the world that help protect the environment and biodiversity.
Through these initiatives, Tokio Marine Group is contributing to the creation of a sustainable global environment.

Value Creation

Contributing to a Sustainable Global Environment

Click here for details

16Core Theme 3:

Supporting People

In Japan, the importance of responding to the nursing and healthneeds of the elderly is increasing due to the low birth rate and aging
society. There is also growing demand to create societies in whichpeople in underprivileged circumstances and those with disabilities
can live with peace of mind in the community as economies andsocieties become more sophisticated and globalization progresses. In
addition, there are calls for the acceptance, promotion and utilizationof diversity in such areas as gender, age and nationality. On a global
scale, the reality is that there is growing income disparity, increasing
unemployment among youth, poverty and unequal opportunities foreducation based on gender.
Tokio Marine Group has set “Supporting People” as a core CSR theme in order to take up the challenge of resolving these issues. To
this end, we will promote local community and social contribution activities supporting people through the growth of young people andsupport the elderly, persons with disabilities and athletes as well as contribute to the realization of a symbiotic society in which everyone
can live with peace of mind by promoting diversity and inclusion.

Building a Society Based on Health and Longevity to Ensure Peace of Mind
Tokio Marine Group will contribute to a society based on good health and longevity through activities to raise awareness about cancer
and increase knowledge of nursing care and offering advice through medical professionals, etc.

Nurturing Generations Responsible for the Future
Tokio Marine Group is promoting social contribution through the establishment of a foundation to nurture generations responsible for the
future with the aim of developing youth and promoting sport. In addition, we implement local social contribution activities in conjunction
with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action
volunteers and NGOs.

Aiming to Create a Symbiotic Society
Tokio Marine Group employees around the world are proactively working on activities that support the elderly, the deaf and blind,athletes and expectant mothers in conjunction with NGOs, with the aim of creating a symbiotic society.
By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local
communities and society.

Value Creation

Supporting Local Communities and Society and Creating an Inclusive Society

Click here for details

17Governance～A Resilient, Highly Sound and Transparent Management
Structure～
Tokio Marine Group is implementing initiatives throughout its entire business activities that are focused on its three core CSR themes.
To earn the trust of all people and society and achieve sustainable growth, Tokio Marine Group must raise the quality of initiatives for“business strategies,” “governance” and “social responsibility” and build a structure for resilient, highly sound and transparent
management as a global insurance group.
Accordingly, as initiatives serving as the basis of such a management structure, Tokio Marine Group is making efforts for compliance,
fraud prevention, information security, privacy, respect for human rights, CSR in the value chain and sustainable investment.
Through these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginning with continuously enhancing
shareholder value.

Compliance
Tokio Marine Group, which places customer trust as the foundation of all its activities, is implementing various compliance-related
initiatives based on its belief that it is important to thoroughly implement compliance through its day-to-day business, with employees
and agents maintaining high ethical standards.

Information Security
The Internal Control Department of Tokio Marine Holdings supervises information security for the entire Group as the controlling
department while sections in charge of information security have been established at each Group company. In this manner, the Group is
working to build an effective management structure for information security.

Respect for Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required
from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for stakeholders.

CSR in the Value Chain
Primarily through Tokio Marine & Nichido, the Tokio Marine Group is executing environmental, social and governance (ESG) initiatives
that are integrated into the value chain. In terms of respect for human rights, in particular, we strive to respect and promote therecognition of human rights within the value chain based on the Tokio Marine Group CSR Charter.

Creating a Society Where People Can Live with Security through Sustainable
Investments and Financing
Tokio Marine Group gives consideration to the environment, including climate change, as well as to society and governance in its
investment and financing operations. We join study and research activities such as UNEP FI Principles for Sustainable Insurance (UNEPFI-PSI), UN Principles for Responsible Investment (PRI), Principles for Financial Action for the 21st Century and the Japan Sustainable
Investment Forum to solve to various environmental, social and governance issues. We leverage the findings of these activities as one
means to execute sustainable investment and financing. Tokio Marine & Nichido, Tokio Marine Asset Management and Tokio Marine
Capital lead efforts toward sustainable investment and financing.

Value Creation

Continuously Enhancing Shareholder Value

Click here for details
18

CSR Management
Tokio Marine Group is implementing initiatives throughout its entire business activities that are focused on its three core CSR themes
and to earn the trust of all people and society and achieve sustainable growth it must strengthen CSR management with the aim of
becoming a “Good Company.” Tokio Marine Group is promoting CSR management from the four perspectives of customers, theenvironment, health and human resources.

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” we value feedback from customers while working with agents to improve operational quality on a constant basis.

Promoting Environmental Management
Tokio Marine Group will contribute to the creation of a sustainable future by constantly implementing activities that minimize theenvironmental footprint in business activities, such as reducing the consumption of paper resources and saving energy.

Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental health of our employees, the driving force enabling us to continue as a company
that is trusted and chosen by customers, is a critical theme of the greatest priority. Each Tokio Marine Group company has been making
efforts to create an environment in which employees can work with enthusiasm by providing both physical and mental health care for
employees.

Developing and Utilizing Diverse Human Resources
In order to maximize the potential of our human resources in supporting global business expansion, Tokio Marine Group is working todevelop human resources who bring forth a virtuous cycle of growth and performance/work and life with a focus on expertise, diversity
and a global perspective.

Value Creation

Developing Employees and Partners Who Bring a Virtuous Cycle

Click here for details

19

CSR Initiatives Aiming To Be a “Good Company”
CSR Approach of Tokio Marine Group
Tokio Marine Group established the “Tokio Marine Group’s CSR Approach.” By taking this approach, our self-motivated employees will
act with integrity and compassion, and as this spreads throughout organizations and the Group, we believe that it will create a virtuous
cycle of developing innovative products and services along with contributing to local communities and society. Moreover, this cycle willlead to the sustainable growth of the Group. These efforts will serve as a bridge to our children and to future generations as we seek totransform risks into opportunities and create value for a safe, secure and sustainable future.

20

Aiming To Be a “Good Company”

Initiatives in Japan
Our basic approach to being a “Good Company” is to be “a company trusted by all people and society by supporting customers andsociety in times of need.”
The driving force of Tokio Marine Group’s value creation is the strength of its people, those who embody the Group’s spirit and hold thepower to create value. Within our corporate culture that encourages ongoing self-improvement, all employees earnestly consider what
we should do to become a “Good Company” as their own matter and then implement a variety of initiatives throughout Japan. Tokio
Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its Corporate Philosophy to achievesustainable growth together with the development of society in accordance with the following principles:
1. Permeation among employees
We encouraged in-house Majikira discussions (a venue for discussing serious topics in an open, frank and creative manner) toconsider what we should do to become a “Good Company” and we formulated the Group message “Continually Aim to Be a
‘Good Company’” as watchwords shared by all Group employees to express externally our determination to continually aim to
be a “Good Company.”
Also, as tools for encouraging discussion, we created the “To Be a Good Company” card and the “To Be a Good Company”
booklet. The card contains the intent and feelings behind the formulation of the Group message, explanatory notes and groupgraphic. The booklet contains the path walked by Tokio Marine Group since our establishment and these will be used as tools
allowing each employee to feel the “Tokio Marine Group Spirit” and to proactively think about what should be done so that we
become a “Good Company” and for deepening discussions on this topic with surrounding members.

“To Be a Good Company” card

“To Be a Good Company” booklet

21

2. Dialogue with Management
In addition to Majikira discussions convened in regions across Japan, management staff of Group companies directly visited
each region to participate in dialogue. Tokio Marine & Nichido holds these dialogues in the form of “President’s visits todepartments and branches” and “Dialogue with executives.” During fiscal 2017, “President’s visits to departments andbranches” were implemented 9 times. Meanwhile, “Dialogue with executives” was held 19 times, with the participation of 334
employees. Tokio Marine & Nichido also implements “Dialogue with executives” for its Group company employees once per
year and in fiscal 2017 this dialogue was held at 23 companies with the participation of 42 employees. In fiscal 2017, groupcompany visits by executives were implemented four times.
These dialogues provided employees with an opportunity for direct dialogue with management, with whom they ordinarily havelittle contact in their daily business duties. This interaction helped employees raise motivation toward their work, promoted anunderstanding of company policies and measures and spurred the creative initiative of each employee, which also led toopportunities for drawing out the self-initiative of employees. On the other hand, this dialogue enables management to better
understand the opinions of employees and helps with management decisions and therefore serves as a useful venue for bothmanagement and employees.

3. Undertaking the Challenge Promotion Campaign
Tokio Marine & Nichido undertakes the Challenge Promotion Campaign, which is aimed at promoting and supporting each andevery challenge toward becoming a “Good Company” and “Becoming No. 1 in Quality.” Under this campaign, Tokio Marine &Nichido is proactively promoting the following types of activities to create a corporate culture in which we mutually praise excellent
initiatives and learn from other companies as an agent that accelerates the “reform of method of being selected” and the virtuous
cycle of “work style reform.”

Initiatives toward customers
Develop “Challenge Series” advertisements and implement various types ofcampaigns.

Initiatives for promoting and supporting challenges undertaken by employees
and agents
Share knowledge through the Challenge Promotion Campaign portal site on the internal intranet and introduce good
examples from public relations magazines.
Implement the Challenge Promotion Competition that commends initiatives for “reform of working styles” and “reform of
method of being selected” at all branches.
Develop various goods and tools that liven up the Challenge Promotion Campaign and support customers’ challenges.
Foster a culture for taking on the challenge of reform without fear of failure as well as learning from past failures throughcase studies.

As a part of the Challenge Promotion Campaign, the company implements initiatives for supporting the Tokyo 2020 Olympic
and Paralympic Games and regional revitalization.
Tokio Marine & Nichido Life is also carrying out the Challenge Promotion Campaign with the aim of becoming a Good
Company that is trusted by all people and society.
Appointed as a Gold Partner (Non-life Insurance) of the Tokyo 2020 Olympic and Paralympic Games
22

Overseas Initiatives
1. Communicate the Tokio Marine Group’s shared vision “To be a ‘Good Company’” in each region
We are creating videos and booklets (multilingual) as support tools for deepening the understanding of and promoting
discussions about “To be a Good Company”, the shared vision of Tokio Marine Group, throughout the world. The videos andbooklets explain the Good Company vision and provide examples from across the Group. Beginning in 2015, the CEOs ofsome Group Companies each talked about their own respective thoughts about a Good Company. From 2017, to enable
colleagues within Tokio Marine Group to become more familiar with each other and share initiatives, employees at overseas
and domestic Group companies introduce themselves and talk about matters such as their thoughts and pride about their work,and their messages are distributed across the entire Group.
Additionally, we established the Good Company Awards in fiscal 2016, which recognize superior achievements pursuing thevalues of a Good Company and the employees who promote these. These were recognized in the three categories thattogether form the Good Company concept: “Look Beyond Profit,” “Empower Our People” and “Deliver on Commitments.” At thecommendation ceremony, award winners from Japan and overseas mutually share knowledge and initiatives and thisinterchange among people helps foster a sense of Group unity that leads to the permeation of the Group Vision at each Group
company.

BookletVideo

Good Company Award
2. Convening Global Leadership Development Programs Targeting Human Resources in Countries Worldwide
At Tokio Marine Holdings, Global Leadership Development programs are convened with the aim of developing managers who will
be responsible for management in each region. Within these programs, we have set up opportunities for participants to visit areas
stricken by the Great East Japan Earthquake and listen to first-hand accounts by persons who actually experienced the disaster.
This initiative strives to promote a deeper understanding of the type of value we have provided to customers, agents and society
and to share the feeling of “wishing to be useful for ‘society and people’ through insurance” as well as the pride we take in being
members of Tokio Marine Group. Through such experiences in these programs, training participants deepen their own
understanding of a “Good Company” and consider how they will exemplify what they have learned and apply this at their respective
Group companies and departments in their own countries, and then put this into action.
Through these initiatives, we strive to share our values globally and are taking on challenges with the aim of being an insurance groupthat is trusted by all people and society and continues to achieve growth.
23

CSR Promotion Structure and Initiatives for Permeating CSR
within the Group

Enhancing CSR Communication
Tokio Marine Holdings and Tokio Marine & Nichido hold CSR Communication Meetings forexchanging opinions targeting employees of domestic and overseas Group companies andTokio Marine & Nichido. These meetings seek to spread and deepen employees’
understanding of CSR and firmly implement CSR initiatives continuously and reflect theGroup’s CSR policies in the measures and initiatives of Group companies and the branch
offices of Tokio Marine & Nichido. These meetings enable the sharing of information andthe straightforward exchange of opinions on Tokio Marine Group’s CSR initiatives and CSR
activities conducted in respective companies and workplaces. Through these meetings, wehave received comments from participants such as “Understanding the significance andpurpose of CSR activities and ‘CSR through our core businesses’ has led to increased motivation.” As a new initiative from fiscal 2015,
we commenced the CSR Key Persons (CSRKP) Seminar for Group companies and CSRKP Seminar at branch offices of Tokio Marine& Nichido. These meetings aim to share information and exchange opinions on the most recent CSR trends for the purpose ofpromoting CSR across the Group and raising corporate value.
In February 2017, we invited Mr. Nobuyasu Tanaka, secretariat director-general of Alterna Research, to give a lecture. After listening toa lecture about the latest trends in CSR/CSV (creating shared value) and expectations toward global companies, participants deepened
their understanding through a Q&A session.
In June 2017, we welcomed Mr. Hidefumi Takahashi, Executive Director, Japanese Para-Sports Association and Vice President,
Japanese Paralympic Committee. Mr. Takahashi gave a lecture entitled “The Road to a Symbiotic Society—Toward the Enhancement of
Para-Sports and the Success of the Tokyo 2020 Paralympic Games.” Meanwhile, in January 2018 Mr. Yasuyuki Yoshizawa, Honorary
Director of Basyobunka Forum , gave a lecture on regional revitalization and local finance entitled “Creating a ‘Certain Future’ from Local
Regions,” which enabled participants to deepen their understanding of this topic.
To help resolve societal issues and perpetually raise the Group’s corporate value, we will continuously hold these meetings andseminars in the future and ensure these improve the CSR mindsets and skill levels of employees.

CSR Training
Tokio Marine & Nichido conducts CSR training through e-Learning for all employees once a year to promote understanding and sharingof the philosophy behind the company’s CSR activities. In addition to affirmation of the CSR Charter, the training includes topics such asconfirmation of environmental burden reduction targets and the environmental management system and confirmation of the company’s
community and social contribution initiatives. Key persons in each workplace promote participation in the training.

24

Initiatives to Permeate CSR within the Group

Community and Social Contribution Activities with the Participation of
All Employees
Tokio Marine Group has set the three core CSR themes of “Providing Safety and Security,” “Protecting the Earth” and “Supporting
People” and is implementing different local community and social contribution activities around the world that emphasize voluntary
participation by employees and tie-ups and collaboration with NPOs and other groups.
In addition to aiming to conduct ongoing local community and social contribution activities at each workplace and Group company, we
have designated October and November as CSR Month every year with the aim of promoting employee-driven CSR activities. Many
employees take part in a variety of local community and social contribution programs during this period in different parts of the world.

25

Support Systems and Donations
All Tokio Marine Group companies encourage the proactive participation of their employees in local community and social contribution
activities by introducing them to activities in which they may be able to participate or by creating a volunteer leave system or an award
program to recognize employees’ active efforts in local community and social contribution activities.

Overview of Support Systems/Programs and Fiscal 2017 Results (Tokio Marine &Nichido)Matching gift system

A system in which the company makes a donation matching the amount voluntarily
donated by employees (9 cases totaling 911,596 yen)
A system to support employees for their volunteer time (used by 100 employees)
Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year toparticipate in volunteer activities that include relief efforts in a disaster and support for

Volunteer leave/leave ofabsence systemsocial welfare institutions or groups relating to persons with disabilities, the elderly andchildren’s welfare facilities, etc.
Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six
months and up to two years, in principle, to participate in a volunteer program
recognized by the company, particularly actions with a high degree of social
contribution in a social welfare institute, etc.
A donation program operated by employee volunteers
In fiscal 2017, a total of 12,837,811 yen donated by 4,232 employees was distributed to
the following organizations:

Peace Boat Disaster Relief Volunteer Center (PBV) 〈Providing Safety and Security(emergency disaster assistance)〉

The MICHINOKU Future 〈Providing Safety and Security (Supporting earthquake
orphans and other orphans)〉

Watari Greenbelt Project 〈Providing Safety and Security (Support for recovery fromthe Great East Japan Earthquake)〉

International Society for Mangrove Ecosystems (ISME) 〈Protecting the Earth

Share Happiness Club

(cleaning up trash washed ashore along coastlines)〉

Japan Deafblind Association 〈Supporting People (supporting persons withdisabilities)〉

Childline Support Center Japan 〈Supporting People (supporting children)〉Kotsuiji wo shien suru kai (Supporting Orphans from Automobile Accidents)〈Supporting People (supporting children)〉

Carillon Children Center 〈Supporting People (supporting children)〉
WaterAid Japan 〈Supporting People (Overseas: supporting water and sanitation
facilities)〉

Japan Boccia Association 〈Supporting People (supporting sports for persons withdisabilities)〉

CSR Month

Tokio Marine Group CEO
Recognition for CSR

A month for strengthening initiatives for proactively carrying out local community andsocial contribution activities across the entire Tokio Marine Group (October-November)
We commend excellent initiatives at Group companies and at Tokio Marine & Nichidobranch offices that lead to the resolution of issues in communities and to the generationof corporate value. (For details, please refer to the “Tokio Marine Group CEO Recognition
for CSR” below.)

CSR Performance Data (Employee participation rate in volunteer activities, Number of employees who took volunteer leave,
Donations)26

Tokio Marine Group CEO Recognition for CSR
To promote the fostering of a corporate culture in which each employee engages in CSR
as his/her own issue and ensure this contributes to the community and helps create
corporate value, in fiscal 2015 Tokio Marine Group expanded Tokio Marine & Nichido’saward system to the entire Group and established the Tokio Marine Group CEO
Recognition for CSR. In April and May 2018, a total of 21 outstanding initiatives
implemented in fiscal 2017 at Group companies and Tokio Marine & Nichido’s branch
offices were commended.

＜Award Winners＞ Random orderAwarded branch/Awarded company

Details of main initiatives
The branch made a proposal to the city education committee
for soliciting participants for Disaster Prevention Lessons in
the Yokohama area. A total of 21 employees held 11 classes

Yokohama Chuo Branch, Tokio Marine & Nichido

over six days for a total of 975 children and students. In
collaboration with numerous stakeholders, the Yokohama
Chuo Branch contributed to regional disaster prevention anddisaster reduction through these Disaster Prevention Lessons
held across a wide area.
ONE Toyama disseminates CSR news on a regular basis andpromotes volunteer activities with the participation of all

ONE Toyama

employees. Also, from the perspective of regional

Tokio Marine & Nichido’s Toyama Branch, Tokio Marine

revitalization (community vitalization), four employees& Nichido Life Insurance’s Tokai/Hokuriku Sales
Support Department of the Toyama Life Insurance
Branch; Toyama Claims Service Section of the Hokuriku
Claims Service Department and Takaoka Claims
Service Section; and Tokio Marine & Nichido Partners
Management’s Tokai Hokuriku and Toyama Branches

participated in the “Women’s Leaders School” and one
employee participated in the “Create a Future for Toyama
Tourism School” for the purpose of “creating environments inwhich women can shine in their work” and “promoting
tourism,” which are Toyama Prefecture’s strategies forresolving issues. These efforts led to initiatives that can beused in business such as the building of human networks withlocal companies and strengthening close ties with theprefecture.
The department was commended for its regional revitalizationand community contribution activities undertaken throughout
the year in unison with the NTP Group centering on Nagoya
Toyopet Co., Ltd., which is a customer, as well as the
Insurance Department that serves as an agent. The

Nagoya Auto Insurances Sales Dept. 2, Tokio Marine &Nichidocompany’s employees participated in original activities of the
NTP Group such as ShakeOut earthquake drills, clean-up
activities, street-side traffic safety campaigns and a variety ofcommunity events. At the same time, NTP Group employees
also participated in the company’s original events such as theRegional Revitalization Study Meeting. After considering
activities that could be undertaken together with agents, thePink Ribbon Campaign was proactively planned and held in
the NTP Insurance Department.

27

Awarded branch/Awarded company

Details of main initiatives
The department launched a CSR Project Team in theprevious fiscal year and members proactively undertook
activities. In the current fiscal year, the departmentcommunicated news on a regular basis to encourage active
participation by non-member employees and planned CSR
collaborations for existing events. It also held a bowling

Nagoya Claims Service Dept. 1, Tokio Marine & Nichido

tournament as a charity event for health promotion anddonated the proceeds raised to Special Olympics Japan, as
well as provided gifts as goods that support disaster recovery.
For the annual Christmas Party, the department planned aboccia tournament and 60 persons participated. The
department also encouraged participation in other activities
as it built frameworks for the participation of all employees.
This department created a structure for year-roundparticipation by all employees by holding regular meetings for
CSR sub-key persons appointed in each section to maintain

Kobe Automobile Industry Production Department,
Tokio Marine & Nichido

communication with each section. In the current fiscal year,
as a unique new measure within the department, thedepartment established a CSR point card system to create
opportunities for employees to participate in multiple
initiatives and thereby deepen their understanding of andraise their interest in local community issues.
In Yamaguchi Prefecture, where cancer screening rates are
low, these branches implemented the Pink Ribbon Campaign
and cancer screening supporter activities in conjunction withmaking terry cloth caps. Regarding terry cloth caps, life
insurance and non-life insurance branches are working as

Yamaguchi Branch, Tokio Marine & Nichido
Yamaguchi Life Insurance Branch, Tokio Marine &Nichido Life Insurance

one and inviting agents to participate and continuously holdcap making sessions. The branches proactively proposed
donating terry cloth caps to medical institutions in Yamaguchi
Prefecture after hearing from cap-making liaison Iwate
Hospice Association that in fiscal 2017 there were few
applications for terry cloth caps from these medical
institutions. The branches then directly donated the terry cloth
caps to Shimonoseki City Hospital, which accepted therequest to donate caps.
With CSR key persons serving as the core, the department
disseminated 30 CSR activity news releases during the year.
Individuals proactively carried out a variety of activities

Commercial Casualty Insurance Department, Tokio
Marine & Nichido

throughout the year at five bases and also implemented
initiatives for waste separation and power savings andencouraged other branches on the same floor to participate.
The department also implemented alerts and inspections
using ergonomics and behavior observance as well as
improvement measures utilizing know-how cultivated in its
business activities as it promoted employee behavior reforms.

28

Awarded branch/Awarded company

Details of main initiatives
Tokio Marine & Nichido Facilities has built a framework forparticipation by all employees by issuing periodic news
releases, providing information on volunteering initiatives andintroducing examples of excellent initiatives, and thereby
achieved an actual employee participation rate of 100% for
the seventh consecutive year. Additionally, as a CSV

Tokio Marine & Nichido Facilities

initiative, the company proactively reached out to theJapanese Red Cross Society and the owner of the Oomori
Station East Exit Building, which the company manages as its
main business, and held a blood donation drive throughout
the entire building, with 59 people donating blood. The
company also continued to deploy the successful caseexample realized at the Shiba 2-chome Daimon Building in
the previous fiscal year.
Tokio Marine Millea SAST Insurance donated a portion ofproceeds, which are saved by reducing paper consumption
through an initiative enabling customers to view theirinsurance policies online, to tree planting at Megri’s Forest in

Tokio Marine Millea SAST Insurance

Shonan International Village Forest and to NPOs carrying out
tree-planting activities. A total of 35 employees also
participated as volunteers in tree-planting activities. This
marked the ninth such initiative since 2013 as the company
implemented initiatives together with its customers.
Tokio Marine & Nichido Systems convened the “Local Foods
Information Exchange Meeting” in cooperation with Tama City
Council of Social Welfare based on the slogan “SocietyFriendly Systems.” Additionally, the company wascommended as an “organization that contributes to thebeautification of Tama City” in recognition of its campaigns to
reduce garbage to zero, which were held five times during theyear. Also, the company continues to implement earthquake

Tokio Marine & Nichido Systems

disaster recovery support tours and urges participation in avariety of volunteer activities. It also invited Mr. Hidefumi
Takahashi, Executive Director, Japanese Para-Sports
Association and Vice President, Japanese Paralympic
Committee, to give a lecture to deepen the understanding ofparalympic sports. Moreover, the company held a boccia
demonstration in collaboration with local NPOs andcompanies as it implemented a variety of initiatives together
with community stakeholders.

29Awarded branch/Awarded company

Details of main initiatives
As part of the Indonesian government’s Financial Services
Authority (OJK) Financial Literacy Program, PT Asuransi
Tokio Marine Indonesia (Indonesia), in collaboration withseveral NPOs, schools and small- and medium-size
companies (SMEs), provides a program that teaches theimportance of insurance. To the present, the company carriedout awareness activities for low-income households in

PT Asuransi Tokio Marine Indonesia (Indonesia)

collaboration with the World Vision Indonesia Foundation. In
2017, TMI once again conducted a series of Financial
Literacy activities, this time in collaboration with several
schools and SMEs. TMI explained to the attendees, whowere mainly mothers and teachers, the importance of having
personal accident insurance for children, who are exposed torisky activities inside and outside schools, and explained to
SMEs the importance of being comprehensively protectedagainst risk by proper insurance.
Tokio Marine Life Insurance (Thailand) provided education forvisually impaired working-age persons. In collaboration with
the Center for Information Technology Service for the Blind,
20 volunteer employees selected books for persons withvisual impairments and learned the format for transforming

Tokio Marine Life Insurance (Thailand)original data to braille and the process for printing braillebooks. Over the course of two months, these employees
created 13 books in braille that were used by more than
1,000 sight-impaired people, thereby enabling these persons
to gain essential knowledge about work while contributing totheir social independence.
Since 2005, the TMHK CSR Committee team has been
undertaking a wide variety of CSR activities under the
excellent leadership of its management team. In recycling
activities, TMHK received an award from the Environmental
Campaign Committee for collecting and donating
approximately 200 books and 600 clothing items, with an
employee participation rate of over 70%. In collaboration withThe Tokio Marine and Fire Insurance (Hong Kong)a local charitable support organization, TMHK celebrated the
Dragon Boat Festival in May 2017, with 46 colleagues visiting
46 households to deliver handmade rice dumplings together
with warm greetings to the elderly and checking for any homesafety issues and reporting these to the charitableorganization. TMHK also held exchange activities for lessprivileged children and joined Love Teeth Day, and numerous
employees, including management, participated in these
activities.
Over the past four years, TMA has supported children fromunderprivileged environments at Park East High School inHarlem, New York, in which TMA employees have gathered
on a weekend to visit the school and volunteered to help theteachers organize and clean their library, gym, science labs
and classrooms. In 2017, TMA New York supported the highTokio Marine America (United States)

school’s annual Thanksgiving luncheon by providing
donations and volunteers to serve the food. TMA also
donated sports equipment and school supplies. TMA
employees, including its CEO, also attended Park East’s
annual Field Day and Career Day events, while some Park
East students were also able to visit the Tokio Marine &Nichido Head Office in Tokyo.
30

Awarded branch/Awarded company

Details of main initiatives
FICOH became the title sponsor of the American Heart
Association’s (AHA) “Healthy for Good” initiative. In AHA’s
2017 Oahu Heart & Stroke Walk, chaired by FICOH’s CEO,over 300 associates, family members and friends participatedFirst Insurance Company of Hawaii (United States)and FICOH raised approximately US$100,000. To increaseawareness and communicate methods of preventing heartdisease, heart attacks and strokes, FICOH’s CEO walks morethan 30,000 steps each day as part of health maintenance.
He also invited associates to join him at walk-at-lunch events,
and 80 associates participated in these lunchtime walks.
Tokio Marine Seguradora S.A. (Brazil) provided training
opportunities for young immigrants and hired them asapprentices (provided training to five young immigrants andhired two as young apprentices). Tokio Marine Seguradora

Tokio Marine Seguradora S.A. (Brazil)

also promotes the employment of older persons and hired
seven people between the ages of 50 and 60 to work in the
Customer Service Center. In Brazil, the employment of older
persons is lagging and many older persons have lost theirjobs. In view of this, the hiring of these older workers can also
be regarded as an initiative to promote diversity.

＜Special Awards＞ Random orderAwarded branch/Awarded company

Details of main initiatives
The team expanded initiatives for sports for persons withdisabilities from the Chiba Area Four Departments in theprevious year to include working in unison with the Chiba
Toyota Group. Lectures by Mr. Tsuyoshi Kitazawa, Chairman

Third Team, Chiba Automobile Industry Productionof the Japan Inclusive Football Federation, and video-viewing
lectures by Mr. Hidefumi Takahashi, Executive Director,

Department, Tokio Marine & Nichido and Chiba Toyota

Japanese Para-Sports Association, were held seven times atGroupChiba Toyota. Events for viewing and supporting goalball anda para-sports festival were also held together. Through thiscollaboration, support was also provided for the Chiba
Pirates, a sitting volleyball team by the Chiba Toyota Group.
In this manner, the team supported sports for persons withdisabilities in unison with agents and customers.
With the development of human resources who can support
industry becoming a serious social issue in the Tokai region,
where Japan’s aerospace industry is largely concentrated,the department cooperated with Aichi Prefecture and Nagoya
University and held aerospace classes, a workshop forelementary school and junior high school students, and plans

Nagoya Production Dept. 1, Tokio Marine & Nichido

to continue these workshops in the future. As part of its
approach to aerospace industry-related markets, thedepartment will use this initiative as a gateway for creating
new business as well as for contributing to regional
revitalization. In collaboration with local stakeholders, theteam thus carried out initiatives to help solve the region’s
unique challenges.

31

Awarded branch/Awarded company

Details of main initiatives
The branch proposed the holding of Disaster Prevention
Lessons to the PTA federation, which is a customer. With 12
persons solicited from seven TQ agents* and 11 employees
working together as instructors, Disaster Prevention Lessons
were held at four schools and a total of 405 students attended
the classes. This was an example of Disaster Prevention
Lessons held together with TQ agents.

Kagoshima Branch, Tokio Marine & Nichido* Among Tokio Marine & Nichido’s agents, TQ agents havebeen highly evaluated on a comprehensive basis inaccordance with criteria prescribed by the company interms of the ability to provide insurance and services tocustomers, respond to accidents in times of emergencies,
and business soundness, stability and growth potential as
an insurance agent.

Tokio Marine & Nichido ANSHIN 110 began supporting theJapan Braille Library three years ago based on an idea fromthe Tokyo Branch. The company donated handmade “ecoenvelopes” that use copy paper packaging. Utilizing thisTokio Marine & Nichido ANSHIN 110

initiative as an opportunity, the company held two “CareSupporter Study Workshops,” with staff from the Japan Braille
Library serving as instructors. These workshops wereattended by 57 employees. In this manner, the company
supported visually impaired persons in collaboration with theJapan Braille Library.
TMHCC responded decisively to Hurricane Harvey and
Hurricane Irma that devastated areas of Texas and Florida,
respectively, in 2017. With TMHCC’s headquarters
inaccessible for a week and employees suffering damage,under the CEO’s leadership, the management team andemployees cooperated and continued to carry out operations,

Tokio Marine HCC (TMHCC) (United States)

and the company was quick to act in assuring the safety of
employees and the community and in assisting with recovery
efforts. Specifically, phone responses were routed to Los
Angeles, flexible working hours were introduced, an internal
donation scheme was set up to support employees, monetaryassistance was provided to impacted employees and morethan US$230,000 was donated to local charitablefoundations.

32

＜Good CSR Initiatives at Overseas Group Companies＞
This year as well, we received numerous entries from overseas Group companies for the Tokio Marine Group CEO Recognition for
CSR. Here we introduce these initiatives as Tokio Marine Group Good CSR Initiatives.

5 Good Initiatives from Americas
Company name

Details of main initiatives
Philadelphia Insurance Companies (PHLY) supports Best
Buddies International, an organization dedicated to ending
the social, physical, and economic isolation of people withintellectual and development disabilities (IDD). In 2015, PHLY
partnered with Best Buddies Pennsylvania (BBPA) to fund thePhiladelphia Insurance Companies (PHLY)

launch and operation of a Middle School Expansion project inGreater Philadelphia and has contributed US$300,000 overthree years. The project aims to launch Best Buddies
chapters at 24 additional Pennsylvania middle schools by
year-end 2018. Employee volunteers acted as speechcoaches for students with IDD.
In an effort to support education and giving at Delphi CapitalManagement (DCM), each employee was given US$250 todonate to any projects available at DonorsChoose.org. Thischarity lists classroom projects that need funding submitted

Delphi Financial Group (DFG-Delphi Group)

by teachers. Donors can choose to pay a portion of any of thethousands of projects listed on their site. This charity makes it
easy for anyone to help a classroom in need, moving closer
to realizing a nation where students in every community havethe tools and experiences they need for a good education.
Over 95% of employees participated in this event.
In 2017, the RSLI-Delphi Group marked the 20th anniversaryof the Delphi Project Foundation (DPF), a charitableorganization operated and funded exclusively by RelianceStandard, and dedicated to providing educational and culturalexperiences to students in the city of Philadelphia. This wasachieved through partnerships with several world-class

Reliance Standard Life Insurance Company (RSLIDelphi Group)

organizations, including the Philadelphia Museum of Art. In
the aggregate, DPF has achieved remarkable results over the
past 20 years. Some of these include positively impacting
nearly 20,000 students and contributing to high-school
graduation rates materially higher than those of the broad
Philadelphia School District. DPF’s achievements haveearned acclaim in various areas, including nationalrecognition from the President’s Committee on the Arts andHumanities/National Endowment of the Arts.

33

Company name

Details of main initiatives
Throughout Pennsylvania, there are nearly 20,000 Special
Olympics athletes. TMNAS undertakes a broad range ofactivities. Among these, through its partnership with theSpecial Olympics, they serve as the title sponsor for the

TMNAS Services, LLC (TMNAS)

Leprechaun Run held annually in March. Over 500 TMNAS
employees, family members and friends participated in the2017 Leprechaun Run. TMNAS raised over US$12,000 forSpecial Olympics in 2017, which included fundraising andgifts from employees.
TMNF Canada Branch undertook initiatives to contribute tocommunities in Canada in collaboration with its chief agent,Northbridge Insurance. The TMNF Canada Branch alsojoined Northbridge’s “Give Together” campaign to raise funds
for various charitable organizations. Northbridge successfully

Tokio Marine & Nichido Fire Insurance, Canada Branchraised over US$213,000 nationwide through this campaign
and TMN raised funds for this campaign through a bake sale.
Since 2014, every year all Vancouver employees haveparticipated in the Vancouver Sun Run, which is Canada’s
largest 10 km running event. This event promotes healthy,
active lifestyles for people of all ages.

2 Good Initiatives from Europe
Company name

Details of main initiatives
In 2017, Tokio Marine Kiln (TMK) began three-year support
for WaterAid, an international charitable organization. In
2017, TMK carried out wide-ranging activities, mainly holding

Tokio Marine Kiln (TMK)cake-baking events at TMK offices around the world;
promoting WaterAid at Glastonbury, one of the U.K.’s mostrenowned musical festivals; and holding a fund-raising quiz
competition by the claims service team.
TMR has supported WindReach for over 10 years. In 2017 as
well, employees provided encouragement such as bysupporting various projects at WindReach facilities andmaking donations. Through such efforts, TMR helped provide
numerous persons with disabilities the opportunity to

Tokio Millennium Re AG (TMR)

participate in recreation and sports. In 2017, TMR supported
the purchase of two handbikes, enabling persons withdisabilities to use an even wider selection of handbikes.
Meanwhile, TMR became the lead sponsor for Jessica Lewis,
an international-level Bermudian track and field para-athlete.
TMR will continue to support Ms. Lewis in the future.

34

8 Good Initiatives from Asia
Company name

Details of main initiatives
Along with existing efforts in building schools, providing
internships and scholarships, TMLI saw many employeeinitiated projects in 2017. One such event was a trip to Panti
Putra Asih Tangerang orphanage by 25 employees to break

PT Tokio Marine Life Insurance Indonesia (TMLI)

the fasting together with 75 children in June along with adonation of IDR15,450K. The company supported byproviding budget for proposals submitted by employees andis proud to have an environment where employees can taketheir own initiatives to contribute to the community.
A total of 21 staff from Tokio Marine Asia volunteered for anenvironmental protection activity that involved cleaning thebeach by picking up trash at East Coast Park beach. A
cleaner beach environment makes it a nicer, safer place formarine life and also improves the coastal and ocean

Tokio Marine Asia Pte. Ltd. (TMAsia)

ecosystem.
The volunteers covered an area of approximately 1,300 m by
120 m, or equivalent to 156,000 square meters. The rubbish
picked up consisted mainly of plastic bottles and bags, glass
bottles, aluminum cans, styrofoam and cigarette butts. In all,22 large bags of rubbish were collected.
Under the leadership of its CEO in promoting CSR initiatives,
TMiS has a high employee participation rate in all CSR
activities. In 2017, TMiS mainly implemented the following
two CSR initiatives.
(1) TMiS’s Corporate Social Responsibility program in2017 focused on supporting less privileged children. In
October 2017, TMiS partnered with the AWWA Family
Service Centre to accompany a group of 23 children to

Tokio Marine Insurance Singapore Ltd. (TMiS)a pizza-making workshop located in the shopping
district of Singapore. At the workshop, the children
learned about the history and were given an overview
of pizza making. At the end of the event, attendees
were treated to a feast of pasta and pizza.
(2) TMiS donated US$15,000 to the Movement for theIntellectually Disabled of Singapore (MINDS) in 2017 tomake a difference in the lives of persons withintellectual disabilities. In turn, TMiS received a SilverAward for this meaningful contribution.
TMK held a one-day workshop together with the Thye Hua
Kwan Pan Disability Centre for persons with visual
impairments or intellectual or hearing disabilities. From the
CSR funds provided by TMK, the organization bought baking
equipment such as an oven and mixing bowls. The purposeof the workshop was

Tokio Marine Kiln Singapore Pte. Ltd. (TMK)(1) to allow the shelter to use the baking equipment to
conduct future classes and(2) to expose participants to baking sessions to give themskills for becoming employable.
In February 2017, 15 staff from the Singapore office and one
colleague from the Hong Kong office visited the centre andheld a baking session and thereafter played games andenjoyed lunch.

35

Company name

Details of main initiatives
In September 2017, the pictured 53 staff from Tokio Marine
Life Malaysia (TMLM) visited a local charity home inconjunction with the Mid-Autumn festival. In collaboration withlocal mural artists, TMLM staff and children from the Yayasan
Sunbeams Home painted the perimeter walls and refurbished

Tokio Marine Life Insurance Malaysia Bhd. (TMLM)

the charity home.
Prior to the visit, TMLM conducted a donation drive at its
head office to collect books, toys, clothes and usable items
for the Yayasan Sunbeams Home. This was also an effort topromote “Reducing, Reusing and Recycling” practices amongstaff.
Each year TMITH has joined with the Don’t Drive Drunk(DDD) foundation in undertaking three major activities. These
three major activities consist of(1) the Set Zero (0) Accident Roadshow held during the
Songkran and New Year’s festivals;(2) producing ‘Don’t Drive Drunk’ t-shirts, with Tokio

Tokio Marine Insurance (Thailand) PCL. (TMITH)

Marine Insurance (Thailand) producing 5,000 T-shirts
every year while participants always wear these Tshirts to promote road safety; and(3) providing scholarships for persons disabled by drunk
driving, whereby every year since 2006 TMITH haspresented 108,000 baht in scholarships to persons
disabled by drunk driving accidents.
Caring for less-fortunate families through Medical and Dental
Missions is always one of MICO’s important community
contribution activities. The area chosen for the 2017 Malayan
Insurance Medical and Dental Mission was in Barangay San
Andres, Tanay, Rizal, which is the community handling thecompany’s planted trees through the Yuchengco Group ofCompanies’ Earth Care Program.
With the support of the local Barangay Office, the mission
was conducted in July 2017 in partnership with the AlfonsoYuchengco (AY) Foundation, the philanthropic arm of the

Malayan Insurance Co., Inc. (MICO)

Yuchengco Group of Companies, and the Barangay Covered
Court was used as the venue. Various services were
performed and these included medical consultations,
pediatric check-ups, dental check-ups, tooth extractions andblood pressure checkups as well as providing prescription
drugs and measuring height and weight. MICO employee
volunteers performed such tasks as weighing, blood pressure
reading and also distributed free medicines for common
illnesses (as prescribed by the doctors) and vitamins. As aresult of this mission, more than 200 patients, both adults andchildren, received medical examinations.
TMNCH started “Disaster Prevention Lessons” for elementaryand junior high school students as a CSR initiative leveraging
its expertise in the non-life insurance business. By teaching

Tokio Marine & Nichido Fire Insurance Company(China) Limited (TMNCH)

the children how to protect themselves from disasters,
TMNCH aims to raise everyday disaster awareness. The“Disaster Prevention Lessons” were modeled after those inJapan. The lessons use creative methods such as picturesand quizzes for children to have fun while learning. From2016 to 2017, 630 children attended the 10 lessons held.
TMNCH plans to expand the lessons to other areas of China.
36

Relationship between Group Initiatives andSDGs～How Can Tokio Marine Group Contribute to theattainment of the Targets of the SDGs?
“Transforming our World: the 2030 Agenda for Sustainable Development” was adopted unanimously by 193 member countries at theUnited Nations Sustainable Development Summit in September 2015.
The Agenda is an important guideline for realizing global sustainable development by 2030 and it includes the eradication of poverty andprotection of the environment, with all people around the world, including citizens, governments and companies, working in unison. The
Agenda lists the Sustainable Development Goals (SDGs) consisting of 17 goals and 169 targets.

Tokio Marine Group provides various products and services and is undertaking CSR initiatives related to the SDGs. The activities
carried out under each core theme respond to the 17 goals comprising the SDGs, as detailed below. Tokio Marine Group will strive tocontribute to the attainment of the SDGs in accordance with the activities of each core theme. Tokio Marine Group regards therelationship between each activity detailed in the Sustainability Report and the applicable goals of the SDGs as indicated below. In the
future, Tokio Marine Group will establish targets for priority issues and incorporate sustainable targets into its corporate operations.

37

Activities under Each Core Theme Respond to the SDGs
Sustainable
Development

Listed location

Main activities

Targets

Goals
Reflecting outcomes of
Making Society Resilientto Natural Disasters
Core Theme 1 Providing

Eliminating Poverty inSocietyCore Theme 1 Providing

Eliminating Poverty in

Safety and Security

Society

Safety and Security

Core Theme 3 Supporting
Peoplein insurance services and1.5

disaster prevention in
local communities

Safety and Security

Core Theme 1 Providing

natural disaster research

Building a Secure Society
by Leveraging Traffic
Technology Innovation
Building a Society Basedon Health and Longevity
to Ensure Peace of Mind

Providing better access toinsurance through1.4

microinsurance
Providing better access toinsurance through2.3

weather insurance

Preventing traffic
accidents

3.6

Prevention of andcompensation for

3.3.4

infectious and non-,dcommunicable diseases

Improving Quality from theHigh-quality insurance

Customer’s Perspective

services

Promoting Health and

Early warning of health

Productivity Management

risk factors

3.8

CSR Management
3.d

Building a Society Basedon Health and Longevity
Core Theme 3 Supporting

to Ensure Peace of Mind

PeopleNurturing Generations

Social contribution
activities for developing
youth

4.1,6

Responsible for the Future
Developing and Utilizing
CSR Management

Diverse Human
Resources

Core Theme 2 Protecting
the Earth

CSR Management

Utilizing diverse humanresources

Preserving Biodiversity

Protect and restore

through Products andecosystems throughServices

mangrove planting, etc.

Promoting Environmental
Management

4.3

5.1,5

6.6

Protect and restore
ecosystems through

6.6

mangrove planting, etc.

38

Sustainable
Development

Listed location

Main activities

Targets

Goals
Preventing Global

Promoting theCore Theme 2 Protecting

Warming by Promoting

construction of clean

7.1,2

the Earththe Development of Clean

energy facilities through,3

EnergyinsuranceCore Theme 3 Supporting

Nurturing Generations

Work and school

PeopleResponsible for the Future

attendance for youth

Promoting Health and

8.5

Productivity Management
CSR Management

Developing and Utilizing

8.6

Decent work

Diverse Human

8.5

Resources
Scientific research on
Core Theme 1 Providing

Making Society Resilient

natural disasters; Pacific9.5,9Safety and Security

to Natural Disasters

Disaster Risk Financing.a

Pilot Program
Preventing Global

Promoting theCore Theme 2 Protecting

Warming by Promoting

construction of clean

the Earththe Development of Clean

energy facilities throughEnergyinsurance

9.4

Social contribution
Core Theme 3 Supporting

Aiming to Create a

activities for the elderly,

PeopleSymbiotic Society

persons with disabilities

10.2

and nursing care
Making Society Resilient

Making local communities

11.5,

to Natural Disasters

resilient to disastersbCore Theme 1 Providing
Safety and Security

Building a Secure Society
Leveraging Traffic
Technology Innovation

CSR Management

Traffic safety in local
communities

Promoting Environmental

Reduce environmental

Management

footprint of office buildings

Building a Secure Society
Leveraging Traffic
Technology Innovation

Smartphone app on eco
driving

11.2

11.6

12.2

Core Theme 1 Providing
Safety and Security

Building a Secure Society
by Responding to Varying

Insurance to support day-Lifestyles and Changes in

to-day lives

12.8

SocietyCore Theme 2 Protecting
the EarthPreserving Biodiversity

Promoting the non-through Products andprinting of insurance

Services

policies

12.5,
8

39

Sustainable
Development

Listed location

Main activities

Targets

Goals
Reflecting outcomes ofCore Theme 1 Providing

Making Society Resilient

Safety and Security

to Natural Disasters

natural disaster researchin insurance and disasterprevention in local

13.1,
3

communities
Core Theme 2 Protecting
the EarthCore Theme 2 Protecting
the Earth

CSR Management

Preserving Biodiversity

Alleviating the impact ofthrough Products andclimate change throughServices

mangrove planting, etc.

Preserving Biodiversity

Protect marine

through Products andecosystems throughServices

mangrove planting, etc.

Promoting Environmental
Management

Protect inland freshwater
ecosystems throughmangrove planting, etc.

13.1

14.1,
2

14.1,
2

Preserving Biodiversity
15.1

through Products andServicesCore Theme 2 Protecting
the Earth

Protect inland freshwater
Building Communities forecosystems throughPeople to Live with Peacemangrove planting, etc.
15.2

of Mind throughEnvironmental Protection
Activities

CSR Management

CSR Management

Promoting Environmental
Management

Improving Quality from theCustomer’s Perspective

Alleviating the impact ofclimate change throughmangrove planting, etc.

14.1,
2

Managing transactions
involving conflicts of

16.5

interestMulti-stakeholder dialogue

Core Theme 1 Providing

Making Society Resilient

on climate change with

17.1

Safety and Security

to Natural Disasters

The Geneva Association,

6

etc.

40

CSR & ESG Highlights
In striving to be a “Good Company,” Tokio Marine Group undertakes CSR focused on the core CSR themes of “Providing Safety andSecurity,” “Protecting the Earth” and “Supporting People” with the aim of contributing to solving a variety of issues, mainly in fields
closely related to the business activities of an insurance group, and ensuring these efforts lead to an increase in corporate value. In
fiscal 2017, Tokio Marine Group undertook the following initiatives and promoted local community and social contribution activities withthe participation of all employees. In fiscal 2017, the employee participation rate (total) in local community and social contribution
activities for Tokio Marine Group was 139.4%, exceeding our annual target of 100% for the fourth consecutive year.

1. Providing Safety and Security

1

Making Society Resilient to Natural Disasters

Efforts were made to promote industry-academia collaborative research in response to climate change and natural disasters, and theindustry-academia collaborative initiative with Tohoku University for building a disaster-resilient community won the Excellent
Resilience Award at the Japan Resilience Award 2018.
At the World Disaster Risk Reduction (Bosai) Forum held in Sendai in November 2017, a panel discussion entitled “Building adisaster-resilient community in the Asia-Pacific – The power of science and insurance” was held to disseminate the relevant
information, including recommendations for promoting disaster prevention through industry-academia-government collaboration,broadly to society.
The Disaster Prevention Lessons were held at schools about 390 times to approximately 30,100 children (cumulative total as ofMarch 31, 2018) to raise their disaster awareness.

2

Building a Secure Society by Leveraging Traffic Technology
Innovation

A Rider for Expenses for Saving Victims for auto insurance and Super Insurance, and Drive Agent Personal for auto insurance werereleased in response to technology innovation and the latest customer needs.

3

Building a Secure Society by Responding to Varying Lifestyles
and Changes in Society

We continued to distribute disaster-related “personalized” videos that factor in regional characteristics to promote the raising ofdisaster prevention awareness of customers.
Inbound business support services were provided to business operators in Japan with the aim of promoting revitalization of regional
economies by making the most of the expanding inbound market.

4

Eliminating Poverty in Society

We promoted our efforts to make society resilient to natural disasters and contributed to the promotion of disaster prevention in theworld through participation in international initiatives.
41

2. Protecting the Earth1

Promoting Environmental Management

Efforts to reduce the environmental footprint and implement environmental protection activities resulted in a reduction in CO2emissions by 3.5% (Scope 1+2+3, YoY) and carbon neutral status (sixth time in fifth consecutive years).

2

Preserving Biodiversity through Products and Services

Promotion of the Mangrove Planting Project (since 1999) and the Green Gift Planet GENKI Program (since October 2016) throughthe Green Gift Project has strengthened ties with NPOs and local communities.

3

Preventing Global Warming by Promoting the Development ofClean Energy

The Mega-Solar Package Program and Impairment Liability Coverage for Geothermal Power Generation Operators were provided tocustomers.
The Tokio Marine Low Carbon Japanese Equity Fund, a fund to invest in Japanese companies working to reduce greenhouse gas
emissions, was launched in November 2017.

4

Building Communities for People to Live with Peace of Mind
through Environmental Protection Activities“Green Lessons” were carried out at schools about 790 times for approximately 53,460 children (cumulative total as of March 31,2018) to raise their awareness.

42

3. Supporting People

1

Promoting Health and Productivity Management

In addition to working to maintain and promote the health of employees, we promoted health and productivity management initiatives
such as strengthening support for health and productivity management of client companies through the establishment of the Healthand Productivity Management Task Force. These efforts resulted in selection as a Health & Productivity Stock for the third
consecutive year.

2

Developing and Utilizing Diverse Human Resources

Diversity and inclusion efforts and an employment rate of 2.2% for persons with disabilities resulted in selection as a “Nadeshiko
Brand” in fiscal 2017.

3

Building a Society Based on Health and Longevity to Ensure
Peace of Mind

A new medical insurance product, Aruku Hoken, was released. It is based on a novel concept of protecting customers from lifestylerelated and other serious diseases.

4

Nurturing Generations Responsible for the Future

A career education program “Group Work on Managing Risks and Opportunities” was provided at junior high and high schools acrossJapan. Support for education and childcare was also continued for children whose parents died by disease through a foundation.

5

Aiming to Create a Symbiotic Society

We continued to provide support for the Japan Para-Sports Association and Japan Inclusive Football Federation and for sports for
persons with disabilities by providing opportunities for people to learn about, watch and experience these sports. Our support has
impacted 67 sports organizations and approximately 59,000 people.
List of ESG products and services

43

CSR Promotion Structure and Materiality and Plans
and Results of CSR Initiatives～Tokio Marine Group’s CSR Promotion Structure
Tokio Marine Holdings has established a dedicated CSR Division (CSR Division, Strategy and Synergy Department) to identify material
CSR issues and to formulate and implement Group CSR strategies. The division supports the CSR activities of each Group company
through dialogue and cooperation with CSR key persons appointed to promote CSR within the divisions in charge of CSR at therespective Group companies.
Tokio Marine Group regularly convenes the CSR Board, comprising the president of Tokio Marine Holdings (board chairman) andpresidents of major domestic Group companies, as well as the CSR Key Persons Conference, which consists of Tokio Marine Holdings
and Group companies’ CSR divisions. These bodies evaluate various types of CSR initiatives and discuss response measures for CSR
issues (important issues to be shared by each Group company) for the entire Group. Tokio Marine Holdings also convenes CSR
Dialogues with external experts, non-governmental organizations (NGOs), and non-profit organizations (NPOs). The dialogues give us
opportunities to hear outside opinions about our awareness and approaches concerning the Group’s CSR issues. These opinions andother ideas are then reflected in our CSR strategy and our approach to each individual CSR issue.
The Company’s Board of Directors receives reports on the CSR activities of the entire Group while formulating the Overall Group CSR
Strategy (medium-term plan and single fiscal-year plans). CSR promotion officers at each Group company play a leading role inpromoting and handling common issues to be addressed by the entire Group as well as in implementing CSR activities based on thecharacteristics of each business and local communities.

Tokio Marine Group CSR Promotion Structure

44

CSR Management System
In Tokio Marine Group, the departments handling each respective function are responsible for implementing initiatives for each CSR
issue. The management systems for each ISO 26000 core subject and issue are listed within each section of this report.

ISO 26000 Core Issues and Issues

Management Elements

Reference
Respect for Human Rights,

Approach regarding impact

Fundamental Policy
Tokio Marine Group CSR
Policies/Commitment

Charter, Respect for
Human Rights
Fundamental Policy

Due diligence/Human rights
Human rights

Goals and targets

risk situations/Avoidance ofcomplicity/Discriminationand vulnerable groups

Management methods

Plans and Results of CSR
Initiatives
Management System

Responsibilities andconcerning Respect for

management resources

Human Rights andInitiatives

Complaint handlingmechanism
Specific steps

Respect for Human Rights
in the Group, Hotline
SystemRespect for Human Rights
Promoting Health andProductivity Management

Approach regarding impact

Developing and Utilizing
Diverse Human Resources

Employment andPolicies/Commitment

employment
relationships/Conditions ofGoals and targets

work and social
Labour practices

protection/Social
dialogue/Health and safety
at work/Humandevelopment and training in

Human Resources
Plans and Results of CSR
Initiatives

Responsibilities andDeveloping and Utilizing

management resources

Diverse Human Resources

Management methods
Complaint handlingthe workplace

Five Spirits of Developing

mechanism

Fair Personnel System,
Raising Employee
Satisfaction Levels
Promoting Health andSpecific steps

Productivity Management,
Developing and Utilizing
Diverse Human ResourcesCore Theme 2: Protecting

Approach regarding impact

the Earth
Tokio Marine Group CSR
Charter
Policies/Commitment

Tokio Marine Group
Environmental Philosophy,
Environmental Policy andStancePrevention of
The environment

pollution/Sustainable
resource use

Goals and targets
Management methods

Plans and Results of CSR
Initiatives
Management Structure

Responsibilities andunder an Environmental

management resources

Management System(EMS)

Complaint handlingmechanism
Specific steps

ISO 14001, Green Assist
Promoting Environmental
Management

45

ISO 26000 Core Issues and Issues

Management Elements

ReferenceCore Theme 2: Protecting

Approach regarding impact

the Earth
Policies/Commitment

Goals and targets

Tokio Marine Group CSR
Charter
Plans and Results of CSR
Initiatives
Management Structure

Climate change mitigation
and adaptation

Management methods

Responsibilities andunder an Environmental

management resources

Management System(EMS)

Complaint handlingmechanism

ISO 14001, Green Assist
Making Society Resilient toNatural Disasters

Specific steps

Preventing Global Warmingby Promoting theDevelopment of Clean
EnergyThe environment

Tokio Marine Group’s

Approach regarding impact

Vision for Biodiversity
Preservation of Biodiversity
Policies/Commitment

Tokio Marine Group’s
Vision for Biodiversity

Goals and targets
Biodiversity and restorationof natural habitats

Plans and Results of CSR
Initiatives
Management StructureManagement methods

Responsibilities andunder an Environmental

management resources

Management System(EMS)

Complaint handlingmechanism

ISO 14001, Green Assist
Promotion of Environmental

Specific steps

Management, Preserving
Biodiversity throughProducts and Services

Approach regarding impact

Internal Control
Tokio Marine Group CSR
Charter, Declaration of
Policies/Commitment

Commitment toCompliance, Tokio Marine
Group Code of Conduct

Anti-corruption/Responsible
political involvement/Faircompetition/Respect for
property rights

Goals and targets
Management methods

Plans and Results of CSR
Initiatives

Responsibilities andTokio Marine Groupmanagement resources

Compliance System

Complaint handling

Hotline System (Internalmechanism

Whistleblower System)

Fair operating practices
Specific steps
Approach regarding impact

Compliance, Risk
Management
CSR in the Value Chain
Tokio Marine Group CSR
Charter

Policies/Commitment

Promoting social
responsibility in the value
chain

Tokio Marine & Nichido
Group Principle ofTransactions

Management methods
Goals and targets
Responsibilities andmanagement resources

Plans and Results of CSR
Initiatives
Value Chain Management

46

ISO 26000 Core Issues and Issues

Management Elements

Promoting social
Fair operating practices

responsibility in the value

Management methods

chain

Reference

Complaint handlingResponse to Customer

mechanism

FeedbackSpecific steps

CSR in the Value Chain
Improving Quality from theApproach regarding impact

Customer’s Perspective
Policies/Commitment

Goals and targets

Tokio Marine Group CSR
Charter
Plans and Results of CSR
Initiatives
Quality Improvement
Initiatives

Consumer service, support,
and complaint and dispute
resolution/Education andawareness

Responsibilities andResponse to Customer

management resources

Feedback

Management methods

Working Together with
Agents to Improve Quality
Complaint handlingResponse to Customer

mechanism

Feedback
Compliance, Improving
Quality from the Customer’sSpecific steps

Perspective, Promoting
Health and Productivity
Management

Approach regarding impact

Information Security
Policies/Commitment

Consumer issues

Goals and targets
Consumer data protection
and privacy

Management methods

Responsibilities andmanagement resources

Initiatives
Consumer Data Protection,
Privacy Policy, Information
Security
Response to Customer

mechanism

FeedbackSpecific steps

Information Security
Sustainable Consumption
Management System

Policies/Commitment

Goals and targets

Management methods

Plans and Results of CSR

Complaint handling

Approach regarding impact

Sustainable consumption

Privacy Policy

Tokio Marine Group CSR
Charter
Plans and Results of CSR
Initiatives

Responsibilities andSustainable Consumption

management resources

Management System

Complaint handlingResponse to Customer

mechanism

FeedbackSpecific steps

Eliminating Poverty inSociety

Approach regarding impact
Policies/Commitment

Goals and targets
Community involvementand development

Community involvement

Management methods

Tokio Marine Group CSR
Charter
Plans and Results of CSR
Initiatives

Responsibilities andTokio Marine Group CSR

management resources

Promotion Structure

Complaint handlingResponse to Customer

mechanism

Feedback
Building a Secure Society

Specific steps

by Leveraging Traffic
Technology Innovation

47

ISO 26000 Core Issues and Issues

Management Elements

Reference
Building a Secure Society
by Responding to Varying
Lifestyles and Changes inSociety, Building a Society
Based on Health andLongevity to Ensure Peaceof MindCommunity involvementand development

Community involvement

Management methods

Nurturing Generations

Specific steps

Responsible for the Future
Building a Society in Which
the Elderly Can Live with
Peace of Mind
Building a Society in which
Persons with Disabilities
Can Take on Active Roles

System for Sustainable Consumption
Tokio Marine Group developed microinsurance and weather insurance for low-income earners in those developing countries withvulnerability to climate change, natural disasters, illnesses and accidents. Also, Tokio Marine Group supplies products and services that
support the building and introduction of renewable energy facilities and also operates the Green Gift Project. Under this project, whencustomers choose web-based insurance contracts on our website Tokio Marine & Nichido donates funds corresponding to a portion of
the value of the reduction in paper used to support environmental protection activities in Japan and overseas. The organizational
structures for undertaking these initiatives are as follows.

Initiatives
Microinsurance and weather insurance (India)
Products and services that support the building and introduction of renewableenergy facilities
Green Gift Project

Company
IFFCO-TOKIO General Insurance Co. Ltd.
Tokio Marine & Nichido (Sales Development Department, Sales Department)
Tokio Marine & Nichido (Sales Planning Department, CSR Department)Group Core CSR Themes and Materiality～What Types of Issues
Are We Addressing?
With the adoption of the Sustainable Development Goals (SDGs) in September 2015, there are rising expectations that companies will
work toward realizing an even more sustainable and highly resilient world. In collaboration with stakeholders, Tokio Marine Group isleveraging its expertise and know-how in insurance and risk management to contribute to the resolving of various societal issues that
include the frequent occurrence of large-scale natural disasters, shifting demographics, the changing environment resulting fromtechnological innovation and poverty.

Tokio Marine Group’s CSR Materiality (Material Issues)
Tokio Marine Group identified CSR issues for each of the three core CSR themes and governance and specified their CSR materiality(material issues). We will promote initiatives by reflecting the identified CSR materiality in the Group’s CSR strategy and CSR targets.

48

Process for Identifying Tokio Marine Group’s CSR Materiality
Tokio Marine Group uses the following process to implement the “Disclosure 102-46: Defining report content and topic Boundaries”
in “Global Reporting Initiative (GRI) Standards.”
1. Identifying Related Issues
The Group identified CSR issues that are subject to examination giving consideration to ways of contributing to CSR
issues unique to the insurance and financial businesses and meeting the expectations of stakeholders in the future. In thisexamination, we analyzed the Group’s value chain and identified CSR issues in each core theme giving consideration to
stakeholder interests and expectations brought up during stakeholder engagement.
Value Chain and CSR Issues
Stakeholder Engagement
CSR Library (Related Materials) Tokio Marine Group’s CSR Materiality
2. Prioritization of Issues
Tokio Marine Group identified Group CSR initiatives by analyzing “Feedback from stakeholder engagement (CSR
dialogue) with customers, shareholders, investors, employees, agents, business partners, local communities andsocieties,” “CSR issues and responses to a changing business environment surrounding the Group,” and “Relation to
Tokio Marine Group’s corporate principle and management vision” from the dual perspectives of “significant impact on
stakeholder evaluations and decision-making (impact on stakeholders)” and “significant impact of organizations on theeconomy, the environment and society (impact on business)” and then identified the priority of material CSR issues andCSR issues subject to disclosure.
* Tokio Marine Group classified G4 “Material Aspects” into “CSR Materiality (Material Issues)” and “CSR Issues Subject toDisclosure.”

Value Chain and CSR Issues
Stakeholder Engagement
CSR Issues and Responses to a Changing Business Environment Surrounding the Group
3. Confirming the Validity of Material Issues
The comprehensiveness of CSR issues subject to examination, the relevance to core CSR themes, CSR Materiality(Material Issues) and the validity of CSR issues subject to disclosure are confirmed at CSR dialogues (meetings for
dialogue and opinion exchanges between experts and Group management) and ultimately the approval of management isobtained.
Stakeholder Engagement (CSR Dialogue)
4. Review
The CSR Board, which consists of presidents of major Group companies, periodically reviews the state of initiatives for
CSR Materiality (Material Issues). Third-party assurance will be obtained from an independent external verification
authority for core CSR themes and information will be disclosed in the Sustainability Report.

49

Value Chain and CSR Issues●CSR Materiality (Material Issues), ○CSR issues subject to disclosure *CSR issues are underlined.

Principal Stakeholders in the Value Chain
CSR Core Theme

Shareholders andEmployees (Group

Insurance Agents andInvestors

Activities)

Business Partners

Local Communities andCustomers

Societies, ResearchInstitutes●Climate change and●Providing
sustainable products
and services
Core Theme 1
Providing Safety

beneficial for safety
and security●Providing products●Providing products

and services

and services

beneficial for safety

beneficial for safety

and security

and security●Products andservices beneficial fordisasters, safety andsecurity, and an aging
societyand Security
Providing safety andsecurity to customers,
local communities
and society
worldwide throughthe insurance●Raising brandstrength by promoting
ESG in the provisionof products andservices●Insurance products
for responding toclimate change andnatural disasters
Core Theme 2Contributing to asustainable global
environment

Core Theme 3
Supporting People

research●Local communityand social
contribution activities
that realize security
and safetybusiness

Protecting the Earthnatural disasters●Protection of the
global environment
through the provisionof environmentfriendly products●Responding tocustomer needs andchanges in risk
resulting from various
technologicalinnovation

products and services
in collaboration withbusiness partners

responds to low birth●Promoting ESG inrates and aging

the provision ofsocieties, andproducts and services

changing population

to respond to poverty

demographics○Promote

understanding ofunderstanding ofproducts and services

products and services

through consumer

through consumer

education

education●Protection of the●Protection of the●Protection of the

global environment

global environment

global environment

through the provision

through the provision

through the provisionof environment-of environment-of environment-

friendly products

friendly products

friendly products●Improve businessefficiency throughinformation systems
that utilize
technologicalinnovation○Reduction ofenvironmental

environmental

footprint and achieve

footprint and achievecarbon neutral statuscarbon neutral status

diversity and inclusion

the provision of●Insurance that

○Promote○Reduction of●Promotion of●Promoting ESG in○Promote health inlocal communities
through sports
promotion●Local communityand social
contribution activities
realizing protection of
the global
environment●Promoting ESG in
the provision of
products and services
by promoting
business partner
environmental●Insurance products●Social contributionthat respond toactivities that deterclimate change andclimate change andnatural disasters

natural disasters

protection○Consumer education
through the promotionof Web clauses●Promotion of theGroup’s diversity andinclusionDeveloping●Local community

employees andand social●Human resources

partners who support

contribution activities

development thatand bring a virtuousthat address low birthaims for realizing acycle to local

rates and aging

company that

communities andsocieties, anddevelops the top

society

population“people” in Japan●Promoting ESG in
the provision of
products and services
by maintaining goodworking conditions atbusiness partners●Local community●Provide customer

and social

support that responds

contribution activities

to technologicalthat support youth,

innovation such as

the elderly, persons

web-based sales

with disabilities andathletesdemographics

50

Principal Stakeholders in the Value Chain
CSR Core Theme

Local Communities andShareholders andEmployees (Group

Insurance Agents andInvestors

Activities)

Business Partners●Human resources●Human resources

development thatdevelopment that

○Consumer education

responds to

responds tothrough an insurance

Developing

technological

technological

guidebook

employees andinnovation

innovation

Core Theme 3
Supporting People

Customers

Institutes●Develop youth to○Fair labour practices

cycle to local○Labour practices

that emphasize

communities andthat promote thedialogue aimed atsocietyhealth of employees

promoting the healthrespond to low birthrates and aging
societies, andpopulation
demographics

partners who support
and bring a virtuousSocieties, Research○Promote health inlocal communities byencouraging healthexaminationsof employees

Governance－Strengthening CSR Management
Continuously enhancing shareholder value●Enterprise Risk Management (ERM）●Corporate governance/Internal control●Strengthening of international supervisory
regulations●Changes in the global economy and financial
environment●Generate and distribute economic value○Anti-corruption○Evaluation of human rights and antidiscrimination○Grievance resolution

Tokio Marine Group CSR Materiality (Material Issues) Matrix

Click the image to enlarge

51

CSR Issues and Responses to a Changing Business Environment Surrounding
the Group
We expect the insurance business environment to change significantly over the medium to long term due to a number of factors
including the unprecedented pace of technological development, more frequent natural catastrophes, demographic shifts in theJapanese market and an increase in global oversight and regulation.
By proactively grasping these changes in the environment, we plan to refine our business strategy and advance our business platformthat supports the creation of corporate value. Furthermore, by offering solutions to issues faced by stakeholders arising from changes inthe business environment, we will provide safety and security to our stakeholders while striving to raise the competitiveness of theGroup.
From such a perspective, we analyzed and prepared responses to CSR issues and changes in the business environment surrounding
the Group to deepen discussion of ways to resolve issues faced by stakeholders arising from changes in the business environment fromthe perspective of CSR matters. With these prepared responses serving as a starting point, we will further sophisticate our CSR
activities.

Climate change and increase in natural disasters
Core theme

Stakeholders

Corresponding actions (Materiality)
Research on climate change and natural disasters (Disaster, accidents, microinsurance)

Shareholders

Insurance products responding to climate change and natural disasters (Disaster, accidents,
microinsurance)

Employees, Insurance
Providing Safety andSecurity

Agents and Business
Partners

Instill the necessity of preparation for increasing natural disasters in customers (Consumer
education)
Respond quickly to claims payments at occurrence of disasters(Grievance resolution (Quality
improvement of products and services))
There is a rising need for casualty insurance due to the frequent occurrences of major natural

Customers

disasters (Disaster, accidents, microinsurance)
Businesses that accelerate developing clean energy (Development of clean energy)

Local Communities andAccumulation of information regarding disaster prevention and appropriate action in the case ofSocieties

a disaster (Disaster prevention, traffic accidents)

Employees, Insurance
Agents and Business
Protecting the Earth

Partners

Reduction of environmental footprint through products and services(Global environment
protection activities (Biodiversity))

Local Communities andClimate change, natural disasters and depletion of biodiversity Global environment protection

Societies

activities (Biodiversity) (Environmental protection activities in local communities)
Response to impact on the insurance business of issues such as the frequent occurrences ofShareholders

major natural disasters and the creation of communities with strong resilience to disasters(Enterprise Risk Management, generate and distribute economic value)

Governance andCompliance

Insurance Agents andPressure by institutional investors on company climate change strategy over its value chain andBusiness Partners

the implementation of effective initiatives (Supplier environmental and social assessment)

Investment

Investment for promoting clean energy and investment for promoting ESG management(Sustainable investment)52

Changing market structure accompanying shifting population demographics inJapanCore theme

Stakeholders

Corresponding materiality
Acceptance, promotion and utilization of diversity in such areas as gender, age and nationality

Employees(Diversity and inclusion)
Labour shortage due to the aging of society, secure and develop young workers Implement
initiatives for “Health and Productivity Management (Labour practices)

Supporting People

Customers

Local Communities andSocieties
Governance andCompliance

Shareholders

Aging of customers (Medical treatment, household economy and longevity (Integrated insurance
services relating to health))
Increase in nursing care and health needs (Promote health in local communities)
Increasing unemployment rates for young people, poverty and inequalities in educational
opportunities (Developing youth)
The form of insurance will change due to a rise in one-person households and the aging ofsociety (Corporate governance/Internal control, Enterprise Risk Management）

Changes in customer needs and risk due to diverse technological innovation
Core theme

Providing Safety andSecurity

Stakeholders
Employees

Customers

Corresponding materiality
Responding to customer needs and changes in risk resulting from various technologicalinnovation (Human resources development)
Provide customer support that responds to technological innovation such as web-based sales(Grievance resolution (Quality improvement of products and services))
Importance of IT and necessity of information security (Human resources development)

Supporting People

Employees

Improve business efficiency through information systems that utilize technological innovation(Quality improvement of products and services) (Information security)

Shareholders

Impact on business processes, including sales and aftersales service and customer information
gathering (Corporate governance/Internal control, Enterprise Risk Management）

Governance andInsurance Agents andBeing able to differentiate product and service quality and maintain the corporate brandComplianceBusiness Partners(Generate and distribute economic value)

Investment

Importance of information security due to insurance sales through websites Further respect ofmarket regulations (Information security)

Changes in the global economy and financial environment
Core theme

Stakeholders
Shareholders

Governance andCompliance

Corresponding materiality
Investment risk due to low interest rates, decrease in investment returns (Corporate
governance/Internal control, Enterprise Risk Management)

Insurance Agents andInvestment risk due to low interest rates, decrease in investment returns (Generate andBusiness Partners

distribute economic value)Competition in providing services in intensifying due to the increasingly unclear behavior of

Customers

customers and due to deregulation (Grievance resolution (Quality improvement of products andservices))53Plans and Results of CSR Initiatives
CSR Plan within the Fiscal 2015-2017 Mid-Term Business Plan
Under the mid-term business plan “To Be a Good Company 2017 (FY2015 - FY2017),” Tokio Marine Group has set the following core
CSR themes and implemented initiatives for the three core CSR themes and strengthening CSR management.
In fiscal 2017, our initiatives generally proceeded smoothly and we attained our objectives in all activities. Under the new mid-termbusiness plan “To Be a Good Company 2020 (FY2018 - FY2020), in working toward being a “Good Company,” in fiscal 2018, all Group
employees throughout the world will continuously work to implement the three CSR core themes and strengthen CSR management as
his/her own matter with the aim of raising corporate value and generating social value.
Core Theme 1: Providing Safety and Security
Core Theme 2: Protecting the Earth
Core Theme 3: Supporting People
Governance ～ Strengthening CSR Management

54Core Theme 1: Providing Safety and Security
Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

Provided disasterand accident-related
insurance and risk
consulting services;
continued to distributepersonalized videos
to customers to
prepare for typhoons
and torrential
downpours
Promoted climatechange and natural
disaster risk research
Value creation by
providing disaster risk
solutions
Making Society

Respond to climate

Resilient to Naturalchange and natural

Disasters

disaster risk
Value creation byindustry-academia
collaborative research

Provide disaster andaccident risk solutions

with The University ofTokyo, Nagoya
University, Kyoto

Promote industry-

University andacademia

Tohoku University,

collaborative research

and won the Excellent

and create value

Resilience Award at

Hold Natural Disaster

the Japan Resilience

Risk Seminars

Award 2018

Provide disaster andaccident risk solutions
Promote industryacademia
collaborative research
Hold Natural Disaster
Risk Seminars

Held a panel
discussion with
Tohoku University at
the World Disaster
Risk Reduction(Bosai) Forum anddisseminated therelevant information
broadly to society
Held a Natural
Disaster Risk
Seminar on water
disaster risk
(November 2017)
Developed
automobile insurance
for the “Sharing
Economy”

Building a Secure

Develop products andDevelop products andSociety by Leveraging

services that respondservices that respondTraffic Technology

to technologicalto technologicalInnovation

innovation

innovation

Launched a Rider for
Expenses for Saving
Victims for auto
insurance and Super
Insurance

Develop products andservices that respondto technologicalinnovation

Launched Drive
Agent Personal, a
new service for auto
insurance
Launched a new
product, D&O

Building a Secure
Society by Responding

Develop related

to Varying Lifestyles

products and services

Develop related
products and services

and Changes in SocietyManagement
Package
Launched Cyber Risk

Develop related
products and services

Insurance forcorporate customers

Eliminating Poverty inSociety

Improving Quality fromthe Customer’s
Perspective

Provide all people
with access toinsurance services

Value creation byquality improvement

Provide insurance forlow-income earners
and those engaging insmall-scale farming

Increased theprevalence of weather
insurance andmicroinsurance in
India

Provide insurance forlow-income earners
and those engaging insmall-scale farming

Promote quality

Implemented

Promote quality

improvement

initiatives for Anshin

improvement

initiatives

Quality

initiatives

55

Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

Total employee
participation rate involunteer activities:
As an indicator for139.4% (attained

measuring the statetarget for the fourthof CSR initiatives withthe participation of all
employees, total
employeeparticipation rate involunteer activities: At
Local Community andSocial Contribution
Activities

least 100% (total
participation rate
regarding three core
themes)Continue support forrecovery of thedisaster-affected
areas
Hold Disaster

Total employee
participation rate involunteer activities: At
least 100% (total
participation rate
regarding three core
themes)Continue support forrecovery of thedisaster-affected
areas
Hold Disaster
Prevention Lessons
at schools

Prevention Lessons

consecutive year,

Total employee

total participation rateparticipation rate inregarding three core

volunteer activities: At

themes)least 100% (total

Continued employee

participation ratecafeteria menu forregarding three core

support for recovery

themes)of the disaster-Continue support for

affected areas as wellrecovery of theas volunteer support

disaster-affected

for recovery of theareas

disaster-affected

Hold Disaster

areas

Prevention Lessons

Held Disasterat schools

Prevention Lessons(382 times, withat schools

participation of 30,108
children and students)
accumulated total asof March 31, 2018)

Core Theme 2: Protecting the Earth
Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

CO2 emissions:-3.5% (Scope 1+2+3,
compared with
CO2 emissions: -1%

FY2016)(Scope 1+2+3,

CO2 emissions percompared with
FY2016)FY2017 CO2emissions: -3％(compared with
FY2014)
Promotion ofEnvironmental
Management

employee: -4.2%(Scope 1+2+3,

CO2 emissions percompared with

employee: -1%

FY2016)(Scope 1+2+3,

Achieved carbon

compared withneutral status (sixth

CO2 emissions: -1%(Scope 1+2+3,
compared with
FY2017) (combined
and separately)
CO2 emissions per
employee: -1%(Scope 1+2+3,
compared with

CO2 emissions per

FY2016)

employee: -3%

Be carbon neutral

consecutive years)

FY2017) (combined
and separately)

Paper consumption:

Paper consumption:-1% (compared with

-0.5% (compared with

Be carbon neutral

FY2016)FY2016)

Promote introduction

Promoted introductionof Raku Raku

of paperless Raku

Tetsuzuki

Raku Tetsuzuki online

Promote 3R/Waste

procedures using(compared with
FY2014)
Be carbon neutral
Promote paperless
operations
Promote 3R

emissions: -0%

time in fivetablet in face-to-face(compared withsales

FY2016)

Promoted 3R/Waste
emissions: -40.0%

Paper consumption:-1% (compared with
FY2017), promote
introduction of Raku
Raku Tetsuzuki
Promote 3R/Waste
emissions: -0%(compared with
FY2017)(compared with
FY2016)56

Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

Implemented Green
Gift Project andreduced paper
Implement Green Gift
Project
Preservation of
biodiversity throughProtection of
Biodiversity throughProducts and Services

environmental
Implement Green Giftprotection activities

Project

and environmental
awareness-raising
activities in Japan andoverseas
Mangrove Planting
Project

resources by 2,990
tons
Conducted
biodiversity protection
activities in Japan in
conjunction withNPOs 197 times, witha total of 13,666
people participating(accumulated total asof March 31, 2018)
Conducted mangrove

Green Gift
Protect biodiversity
throughenvironmental
preservation andawareness-raising
activities in Japan andoverseas
Mangrove Planting
Project

planting (10,550 ha offorested area(accumulated total asof March 31, 2018))
Established the Tokio
Marine Low-Carbon
Japanese Equity
Fund

Provide Mega-Solar

Provide Mega-Solar

Warming by Promoting

Package Program

Package Program

Development of Clean

Provide TM Nippon

Provide TM Nippon

and Impairment

EnergySolar Energy Fund

Solar Energy Fund

Liability Coverage forPrevention of Global

Provided Mega-Solar
Package Program

Geothermal Power
Generation Operators
Provide TM Nippon

Establish the Tokio
Marine Low-Carbon
Japanese Equity
Fund
Provide Mega-Solar
Package Program,
etc.
Provide TM Nippon
Solar Energy Fund

Solar Energy Fund
Total employee
participation rate involunteer activities:
Total employee
Building Communities

participation rate infor People to Live withvolunteer activities:

Peace of Mind through100% (total

Environmental

participation rate

Protection Activities

regarding three core
themes)100% (total of threecore themes
regarding local
community and social
contribution activities)

Total employee
participation rate involunteer activities:
139.4% (attainedtarget for the fourthconsecutive year,
total participating rate
regarding three core

Hold Green Lessons

themes)at schools

Held Green Lessons

Children’s(792 times, 53,369

Environmental Award

children and students

Marunouchi Citizens(accumulated total as

Environmental Forum

Total employee
participation rate involunteer activities: At
least 100% (total
participating rate
regarding three core
themes)Hold Green Lessons
at schools
Hold Children’s
Environmental Award

of March 31, 2018))

57

Core Theme 3: Supporting People
Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

Selected as Health &Productivity Stock forthe second
consecutive year,
strengthened support
for customers’ health
Percentage taking
Promoting Health andPromoting Health andProductivity

Productivity

Management

Management

and productivity

Percentage taking

medical exam:

management throughmedical exam:

Approx. 100%%

establishment ofApprox. 100%Rate of stress test

Health andimplementation: At
least 90%

Productivity
Management Task
Force

Rate of stress test
implementation: At
least 90%

Percentage taking
medical exam: 100%Rate of stress test
implementation:
97.4%
Promote diversity andinclusion
Promote employmentof persons with
Developing and Utilizing
Divers Human
Resources

Promote diversity andinclusion

disabilities (Includes
attainment of 2.0%
employment rate ofpersons withdisabilities)
Promote female

Employment rate ofpersons withdisabilities 2.2%
(Japan, as of June 1,
2017)
Selected as“Nadeshiko Brand” infiscal 2017

Promote employmentof persons withdisabilities (Includes
attainment of 2.0%
employment rate ofpersons withdisabilities)
Promote female
empowerment

empowerment
Corporate value by
providing solutions
related to health anddwindling
Building a Society
Based on Health andLongevity to Ensure
Peace of Mind

population/aging
society / Develop andprovide products andservices to meet

Provide living benefit
related products

Launched Aruku
Hoken

Develop and provide
living benefit related
products

dwindling
population/aging
society and changing
population
demographics
Provided special
backing of National
JOC Junior Olympic
Cup Swimming
Support to foster
young swimmers
Support scholarship

Nurturing Generations
Responsible for the
FuturePromote youth
development

students throughfoundations
Participate in girls
educational support
program indeveloping countries

Tournament
Provided scholarships
through foundations
and supported
orphans of traffic

Continue supporting
youth development,
the elderly, persons
with disabilities andaccidents andathleteschildren whose

Promote initiatives forparents died fromchildren responsible

diseasefor the future

Supported female
education indeveloping countries
through international
NGO “Room to Read”

58

Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

Enrollment in courses
fostering employee
supporters of persons
with dementia: 4,649
employees

Promote enrollment incourses fostering
employee supportersof people withdementia, support
attainment of
Promote support of
Aiming to Create athe elderly andSymbiotic Society

persons withdisabilities

Technical Care
Helper Certificate
Support for theSpecial Olympics
Enhance support for
sports by persons
with disabilities(accumulated total as

Hold coursesof March 31, 2018)

fostering supporters

Held courses
supporting attainmentof Technical Care
Helper Certificate
Provided support ofSpecial Olympics(Tokio Marine &Nichido, Safety
National)
Started support for
sports for disabled
persons by backing
Japan Para-Sports

Support for Japan

Association and

DeafblindJapan Inclusive

Association, etcof persons withdementia(participation of morethan 5,000
employees) andcourses supporting
attainment ofTechnical Care
Helper Certificate
Promote initiatives
toward holding andthe success of 2020
Tokyo Olympic andParalympic Games
Support sports forFootball Federation

disabled persons

so as to enable

Support The Japan

people to learn about,Deafblind Association

watch and experiencesports by disabled
persons
Supported The Japan
Deafblind Association
Total employee
Total employee

participation rate in

Total employee

Total employee

participation rate involunteer activities:

participation rate inparticipation rate involunteer activities:

100% (total

Local Community andvolunteer activities:

volunteer activities:

139.4% (achieved

participation rate

Social Contribution

100% (total

100% (total

target for the fourth

regarding three core

Activities

participation rateparticipation rate

consecutive year,

themes)regarding three core

regarding three core

total participation rate

themes)themes)regarding three core
themes)Hold career education
program “Group Workon Managing Risks
and Opportunities”

59Governance～Strengthening CSR Management
Initiative Theme

Mid-Term Business Plan

Fiscal 2017 Activities and(Fiscal 2015-2017) Targets

Numerical Targets

Fiscal 2017 Results

Self-

Fiscal 2018 Activities andAssessment

Numerical Targets

Implemented andselected and awarded
Corporate Governance /Internal Control

Foster the sense of

Implemented CEO

CSR in employees

Recognition for CSR

and enhance skills

awardwinners of the CEO

Enhance Tokio

Recognition for CSR

Marine Group CEO

award that covers

Recognition for CSR

domestic andaward

overseas Group
companies
Implemented CSR
Board (January
Tokio Marine Group’s
Approach to CSRStrengthen CSR
communication in theGroup

Implement CSR

2018), CSR Key

Board, CSR Key

Persons Conference

Strengthen CSR
communication in the

Persons Conference,(July 2017) andGroup through theetc.

strengthened CSR

CSR Board, etc.

communication in theGroup
Percentage ofrecycled automobile
Promoted utilization
CSR in the Value Chain

Promote utilization ofof recycled materials

recycled materials

Enhance humanrights initiatives

materials used:

Promote the use of

2.59％ (Previous

recycled automobile

fiscal year: 2.84％)

materials(Tokio Marine &Enhance human

Nichido)rights initiatives

Conducted researchon human rights risk
Enhance
Stakeholder
Engagement

Enhancecommunication with

Hold CSR Dialogue

stakeholders

Held CSR Dialogue(December 2017)

communications withstakeholders throughCSR Dialogue andother means
Expand upon CSR

Expand upon CSR
and nonfinancial
information disclosure
Overview of Group CSR
ReportingPublish and further
develop Integrated
ReportEnhance the contentsof Sustainability
ReportPublished Integrated
Publish Integrated

Annual Report 2017

Annual Report 2017

(August 2017)

Sustainability Report

Sustainability Report2017 to be in2017 in accordance

accordance with G4

with G4 or referenced

or referenced to G4

to G4 (September
2017)

and nonfinancial
information disclosure
Enhance the ESG
section of theIntegrated Report2017
Sustainability Report2018 to be inaccordance with G4
or referenced to G4

60

Tokio Marine & Nichido Corporate Value Index
Tokio Marine & Nichido has reevaluated the Tokio Marine & Nichido Corporate Value Index implemented since 2003. From its fiscal
2015 measurements, Tokio Marine & Nichido has made wide-ranging disclosures with the aim of “visualization of the kinds of value it
can provide its principal stakeholders (customers, shareholders, investors, agents, employees and local communities).
Tokio Marine & Nichido will use this index in its CSR initiative plan formulation and provide value to all stakeholders to raise the trust of
all people and society. By doing so, Tokio Marine & Nichido aims to contribute to continuously raising corporate value and to thecreation of social value.

※1 Automobile insurance※2 Non-life insurance companies that submit applications for registration as an agent acting on behalf of the relevant corporation orindividual when these corporations or individuals register as a non-life insurance agent in accordance with the Insurance Business
Law

61

Stakeholder Engagement～Promoting Initiatives
Together with Various Stakeholders
In implementing high-quality CSR management, we believe it is essential to develop a relationship of mutual trust through dialogue withcustomers and all other stakeholders. We are promoting a deeper understanding of Tokio Marine Group’s thinking, values and various
types of initiatives through customer opinions (customer compliments, complaints and other opinions and suggestions) received byGroup companies, engagement with shareholders and investors, communications with agents, communications with employees,
communications with external Environmental, Social and Governance (ESG) rating agencies and Socially Responsible Investment (SRI)and CSR communication with external experts (CSR Dialogue) . We also provide shareholder and investor information and issue
various types of news releases through the media and make our best efforts to provide appropriately timed and adequate information
disclosure to all stakeholders.

Tokio Marine Group’s Stakeholders

Stakeholders

Customers

Engagement
PolicyWe continually provide customers
and society with “safety andsecurity.” We will continue topromptly and appropriately provide
even higher quality products,
services and processes that meetthe expectations of our customers.

Contents

Basic knowledge of insurance

Customer satisfaction levels

Shareholders and Investors

To assure transparent and fairmanagement, we work for timely
and appropriate information
disclosure, while implementing avariety of measures to realize fairand constructive dialogue withdomestic and overseas
shareholders and investors.

Insurance Agents

We emphasize mutual trust with ouragents and combine our strengths
to meet the needs of customers
while cooperating to promotemutually sound growth anddevelopment.

Cooperation with insurance agentsBusiness Partners

We aim for healthy mutual growthand development with our business
partners.

Cooperation with business partners

Communication with shareholders
and investors

Disclosure policy

Web Links
Naruhodo Insurance Guide(Basic)Naruhodo Insurance Guide (LifeEvents)Response to Customer Feedback
Stakeholder Engagement(Engagement with Shareholders
and Investors)
Corporate Governance (Relations
with Shareholders and Other
Stakeholders)Information Disclosure
Working Together with Agents to
Improve Quality
Education and Training Systems
for Agents

CSR in the Value Chain

62

Engagement

Stakeholders

PolicyContents

Web Links

Employee satisfaction levels

Operation of a Fair Personnel
System (Raising Employee
Satisfaction Levels)

Dialogue

CSR Initiatives Aiming To Be a
“Good Company”(2. Dialogue withManagement)AwardsExternal Evaluations andParticipation in Initiatives

Initiatives

External Evaluations andParticipation in Initiatives

CSR Dialogue

Stakeholder Engagement (Fiscal
2017 CSR Dialogue)

Mangrove Planting Project

Preserving Biodiversity throuth
Products and Services(Green Gift
Project: Mangrove Planting)Experience-based environmental
protection activities

Protection of Biodiversity throughProducts and Services (Green
Gift: Planet GENKI Program)Research Institutions

To respond to disasters caused byclimate change we will sophisticate
our natural disaster risk assessment
through industry-academia
collaboration and will provide
products and services for stable
responses to disasters in the future.

Climate change and natural disasterrisk research

Making Society Resilient toNatural Disasters

External Initiatives, Organizations,
Governments

To respond to global-scale issues
such as climate change, poverty,
human rights and resource andenergy issues and help create asecure, safe and sustainable future,
we will collaborate withgovernments and industry
organizations and participate ininitiatives that include the United
Nations Global Compact and theUnited Nations Environment
Programme Finance Initiative(UNEP FI), and undertake activities
in cooperation with a variety of
stakeholders toward resolving theseissues.

Participation in initiatives

External Evaluations andParticipation in Initiatives

News release

News release

Media

Based on the Tokio Marine GroupCSR Charter that states, “We intend
to disclose information timely andappropriately and to promotedialogue with all our stakeholders toensure effective corporate
management,” we will cooperatewith the media and carry out fair,timely and proper disclosure ofcompany information to gain thetrust and understanding of our
stakeholders.

Tokio Marine Holdings corporatewebsite (CSR page)

Tokio Marine Holdings Corporate
Website (CSR Page)

Employees

Local Communities and Societies

We respect each and every
employee as individuals andrecognize their dignity and value,and pay careful attention to ensurethat they can fulfill their
responsibilities to their families. We
aim to be a professional group withvery distinctive characteristics while
cooperating to ensure all colleagues
maximize their performance withintegrity and compassion.
As a good corporate citizen, we
strive to be recognized by local
communities and societies while
contributing to the creation of asociety where a diversity of people
can live healthy lives and with asense of security. We also makeefforts to soundly protect the global
environment for future generations.
In addition, by partnering with
NPOs, etc., we conduct mangrove
planting projects and experiencebased environmental protection
activities mainly focusing onchildren.

Implementation of Stakeholder Engagement

Fiscal 2017 CSR Dialogue
In the name of “CSR Dialogue,” Tokio Marine Group regularly invites outside experts to share the latest knowledge on CSR with63

management and to engage in dialogue (exchange views and engage in discussions) about Tokio Marine Group’s CSR initiatives. On
December 20, 2017, we invited prominent figures from various fields and asked their opinions about the CSR initiatives of Tokio Marine
Group in line with the latest social situation in the field of CSR. Several opinions offered by these experts are provided herein.

Participants (Affiliations and positions are as of the date of theconvening of the dialogue.)

Kaoru Nemoto
Director
United Nations Information Centre

Hajime Yasui
AdvisorFixed Income Division
Morgan Stanley MUFG Securities Co.,Ltd.

Tsuyoshi Nagano
President and Group CEO
Tokio Marine Holdings, Inc.

Kenji Iwasaki
Executive Vice President
Tokio Marine Holdings, Inc.

Takayuki Yuasa
Managing Director
Tokio Marine Holdings, Inc.

Toshifumi Kitazawa
President & Chief Executive Officer
Tokio Marine & Nichido Fire InsuranceCo., Ltd.

64

Hiroko Shibasaki
Managing Director
Tokio Marine & Nichido Fire InsuranceCo., Ltd.

1. Contributing to the Attainment of SDGs through Business Activities
Principal opinions from experts
Nemoto: SDGs surely require the efforts of the private sector based on the idea of benefits for five sides that include sellers, buyers,
society, our future and the earth. One of the main features of the SDGs is “No one left behind,” which values inclusiveness and diversity.
One representative group that tends to get left behind is youth, who are the bearers of our future. The earth is something borrowed fromour children. Therefore, I ask for everyone’s cooperation in promoting the SDGs to ensure the earth continues to be sustainably handed
down as something beautiful to the next generation.
Tokio Marine Group’s response policies
Tokio Marine Group has set “Supporting People” as one core CSR theme and actively promotes education and awareness activities forchildren, who are responsible for our future. For example, Tokio Marine Group holds a variety of programs with the participation of all
employees that include Disaster Prevention Lessons to prepare for the next major disaster and Green Lessons based on the theme ofmangroves (both for elementary school children) as well as Group Work on Managing Risks and Opportunities (for junior high schooland high school students), a career education program that provides an awareness of insurance through a management game. In the
future as well, Tokio Marine Group will promote education and awareness activities for children.

2. Responding to the Protection Gap
Principal opinions from experts
Nemoto: Urbanization and slumification are progressing throughout the world. During the next 10 years, 95% of the world’s
urbanization will occur in developing countries while the population of persons living under vulnerable circumstances will also increase.
These persons are especially vulnerable to disasters. Natural disasters are increasing in scale due in part to the impact of climatechange. Protecting these vulnerable persons is thus also one reason for companies to promote the SDGs.
Tokio Marine Group’s response policies
In 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd. (IFFCO-TOKIO), a non-life insurance company, asa joint venture with Indian Farmers Fertiliser Cooperative Limited (IFFCO), which has a nationwide network of 38,000 member
cooperatives, and started offering auto, fire and other insurance in India. At the same time, Tokio Marine Group sought to resolve thelifestyle of uncertainty faced by farmers in India through insurance and is developing and providing weather insurance andmicroinsurance (low-cost insurance) as well as accident insurance as an incidental to fertilizer and grain and medical insurance withsubsidies from the local state governments in India’s rural communities. In the future, Tokio Marine Group will continue contributing to
the development of regional communities and solving poverty problems by providing products and services for socially vulnerable
persons in India and other regions.

65

3. Principles-Based Regulatory Compliance and Sustainable Corporate
Value Creation
Principal opinions from experts
Yasui: The dramatically accelerating speed of technological progress and innovation has made it increasingly difficult for regulatory andsupervisory authorities to assume every situation and establish rules beforehand. Regulatory authorities thus have no choice but to justissue major policies such as corporate governance codes. Against this backdrop, respective corporate governance reforms are being
undertaken, such as those implemented globally to “prevent a recurrence of the so-called Lehman Brothers shock,” as well as those inJapan to “raise earnings power.” All of these aim toward the direction of “sustainable corporate value creation.” In Tokio Marine Group
as well, I look forward to seeing the establishment of principles-based management strategies and policies and the promotion ofmanagement that sustainably raises corporate value.
Tokio Marine Group’s response policies
Tokio Marine Group believes CSR is synonymous with the implementation of its Corporate Philosophy and strives to strengthen its
management foundation throughout all its businesses. Regarding corporate governance, Tokio Marine Group has endorsed the
Corporate Governance Code and aims to build a sustainable management structure based on the principles of the Code. For example,
under the Corporate Governance Code, publicly listed companies should appoint at least two (or should appoint two or more)
independent outside directors. However, the Company moved early to strengthen corporate governance functions such as byappointing three or more outside directors ever since the establishment of the current company in 2002. Going forward, Tokio Marine
Group will work to raise corporate value in a sustainable manner.

4. ESG Investment Becomes Mainstream
Principal opinions from experts
Yasui: As expressed in “Guidance for Integrated Corporate Disclosure and Company-Investor Dialogues for Collaborative Value
Creation” (Guidance for Collaborative Value Creation) announced by the Ministry of Economy, Trade and Industry (METI) in 2017,
companies must demonstrate to investors that solving issues related to ESG through business activities is the source of corporate value
creation. Rather than talking about only individual elements of ESG, companies are being asked to comprehensively identify these as
elements of medium-to-long-term risks and opportunities and consider how these elements are being incorporated into corporate growthstrategies, what type of influence these have on the sustainability of business models and how these are being addressed strategically.
Tokio Marine Group’s response policies
Tokio Marine Group regards ESG issues that are strongly connected to the insurance business, such as “climate change and natural
disasters,” “demographic changes” and “technology innovation,” as CSR materiality. Tokio Marine Group is working to create a society
resilient to natural disasters, promote health management and support the building of an ultra-smart society through all its businesses,
from providing products and services to promoting donation and volunteer activities. In these areas as well, we will also
comprehensively consider ESG issues as risk and opportunity elements and make efforts to solve social issues and raise corporate
value. Moreover, through our Integrated Report and Sustainability Report, we will strive to further enhance communication withinvestors and other stakeholders regarding our initiatives aimed at solving ESG issues.

Responding to Opinions in the CSR Dialogue
Thank you for your valuable opinions. We will utilize these opinions in our future activities to accelerate our initiatives for resolving
various issues facing society.
We aim to be a “Good Company” that supports customers and society in all times of need. Based on dialogue and collaboration with
our stakeholders in all areas of our business, from products and services to respect for human rights and dignity, protection of the
global environment, contribution to local communities and societies, governance and stakeholder engagement, all employees will work
together to create a secure, safe and sustainable future with a focus on our three core CSR themes.
Kenji Iwasaki
Executive Vice President
Tokio Marine Holdings, Inc.

66

Opinions Received from Experts in the Past and Subsequent
Responses
Date of dialogue

Items

Opinions

Global CSR initiatives

Besides playing a role in Japan, as arepresentative of Asia, Tokio Marine
Group should fulfil the role of an industry
leader in CSR throughout the rest of theworld as well.

Innovative initiatives

I'd like to see the implementation ofenvironment-conscious initiatives that go
beyond mere reductions of CO2 emissions
and paper consumption (e.g., the total
use of FSC-certified paper, investments inrenewable energy).

January 25, 2011

Responses to climate change/global
warming

December 6, 2012

Community and social contribution
activities

Tokio Marine & Nichido makes
standard use of "environmentconscious paper" that includes FSCcertified paper.
Marketing of TM Nippon Solar Energy
Fund by Tokio Marine AssetManagement

I'm looking forward to seeing Tokio
Marine Group play its role in providing
awareness education and information thatutilizes knowledge and experience that is
unique to an insurance company.

Following our Green Lessons
environmental awareness promotion
program launched in fiscal 2005, fromfiscal 2012 we have been actively
developing Disaster Prevention Lessons
as disaster-prevention education that iseven closer to the main business of an
insurance company.

I'd like to see community and social
contribution activities carried out withfurther cooperation with NGOs and NPOs
in Japan.

The Green Gift Project, an initiative
started in fiscal 2009, initially supported
mangrove planning activities overseas. In
October 2013, we expanded the scope of
this initiative to environmental protection
activities in Japan as well and we hold
events in collaboration with NGOs andother bodies in various regions
throughout the country.

November 24,
2011

Community and social contribution
activities

Status of Group’s response
Tokio Marine & Nichido is actively
participating in global initiatives, which
include serving as a Board Member for
UNEP FI-PSI (United Nations
Environment Programme FinanceInitiative Principles for Sustainable
Insurance) for Asia.

I hope to see support that enables
employees (individuals) to independently
participate in community and social
contribution activities that transcend thebounds of business.

We continually think of creative ways forenabling employees to independently
participate in community and social
contribution activities through initiatives
such as the following.
Creation of “List of Recommended
Initiatives” that compiles tips forplanning community and social
contribution activities at each workplace
Participation in initiatives undertaken by
the NGOs and NPOs that we support
Plan volunteer tours to support disasterregions and hold in-house solicitationsof tour participants

December 16,
2013

Community and social contribution
activities

Solving social issues is requiring evenmore expertise. I’d like to see activities
carried out with an awareness ofcollaborating with local governments,
universities, specialist institutions, NPOs
and residents. Also, I’d like to see thedevelopment of the next-generation ofpeople who will work to protect theenvironment in regional communities.

We are carrying out industry-academia
collaborative risk research with
universities and strengthening
collaboration with local governments andNPOs in domestic environmental
protection activities while working to solve
various social issues.
We are undertaking environmental
awareness and education activities
through the implementation of Green
Lessons for elementary school children
and carrying out environmental protection
activities in the Green Gift Project.

67

Date of dialogue

December 16,
2013

Items

CSR management

Taking on the challenge of meeting global
social issues

Opinions

Status of Group’s response

I suggest setting “development of people”
as materiality and ascertain needs ineach region while promoting financial andenvironmental education and advancing
these with initiatives used in your main
business.

We set “Supporting People” as one core
CSR theme in the new mid-term businessplan (FY 2015–2017) and are
implementing CSR. From fiscal 2012 wehave been holding Disaster Prevention
Lessons to raise the disaster prevention
awareness of elementary school children.
We will reflect regional characteristics andthe outcomes of industry-academia
collaborative risk research to the present
into this program while also focusing on
further improving this program. We havealso started the development of afinancial education program based on thetheme of insurance as our main business.

I’m hoping to see Tokio Marine Grouputilize its knowledge and experience andactively participate in United Nations
partnerships and international
conferences for disaster prevention andmitigation as well as play an active role inthe creation of an international framework
as a Japanese company and an industry
opinion leader.

Tokio Marine Group participates in the
United Nations Office for Disaster Risk
Reduction (UNISDR) — Private Sector
Alliance for Disaster Resilient Societies(ARISE) and the United Nations
Environment Programme FinanceInitiative (UNEP FI). At the Third United
Nations World Conference on Disaster
Risk Reduction held in Sendai in March
2015, we disseminated information aboutsuch industry-academia collaborative
research results as a stochastic risk
assessment method for earthquakeinduced tsunamis as well as the Group’s
disaster-related solutions and promoted
discussions for deploying the roles
fulfilled by the insurance industry toward
solving disaster issues and reducing
damage. A Group member is presently
participating in the creation of aframework for global climate-related
financial disclosures as a member of the
Financial Stability Board’s (FSB’s) Task
Force on Climate-related Financial
Disclosures (TCFD).

Amid expectations for strategic CSR bycompanies, it is essential to incorporate aperspective that looks at what types ofimpact Tokio Marine Group’s activities arehaving on social issues. I’d like to see thisdone, for example, through the“visualization” and disclosure of the
impact of mangrove planting on local
communities.

We commissioned an external think tankto investigate the social impact ofmangrove planting that we have carriedout since 1999. Calculations show that asof the end of March 2014, mangrove
planting has generated economic value ofaround 35 billion yen and brought positiveeffects to the mangrove forests and theapproximately 1.25 million people living inthe surrounding regions. We introduce theMangrove Planting Project in our news
releases as well as in a Special Featurearticle in the CSR Booklet 2016.

I would like to see Tokio Marine Group,
as a professional in risk management,
turn future risks of the global community
into “opportunities.”

We will seize changes in risk
accompanying the frequent occurrence of
natural disasters and shifting
demographics as business opportunities
that lead to growth. We will also further
advance our CSR initiatives that bringmajor changes to risk and will focus
efforts on our three core CSR themes of“Providing Safety and Security,”“Protecting the Earth” and “Supporting
People.” By doing so, we will contribute to
the creation of a secure, safe andsustainable future.

January 30, 2015

Visualization of the social impact of CSR

Take on the challenge of turning risks into
“opportunities”

68Date of dialogue

Items

Opinions

Isn’t “Information Security” also an
important issue as a core CSR theme?
January 30, 2015

CSR materiality and CSR approach

We established a “CSR approach” thatrearranged core CSR themes into five
steps to ensure that the actions of each
employee lead to value generation in
the future.

CSR initiatives through our main businessI’d like to see Tokio Marine, as a
trailblazing company in CSR, express the
direction it intends to advance its CSR
activities that are connected to the 2030
global SDGs.

In our Sustainability Report 2016, weestablished the item “Relationshipbetween Group Initiatives and SDGs” andexpressed the direction of efforts for CSR
activities that are connected to the SDGs.

Disseminating information to society

I felt that the communication and design
were inadequate. I look forward to seeing
Tokio Marine Group disseminate
information with a greater awareness ofthe visualization and visibility of its CSR
activities.

We created and published “CSR Booklet
2016” keeping in mind communicationand design. This booklet won the “Easyto-Understand Award” in the UCDA
Award 2016. Besides obtaining UCDA
Easy-to-Understand certification, we
disseminated information in “CSR Booklet
2017” by utilizing infographics.

Toward “To be a Good Company”

Companies are public institutions withinsociety that contribute to society throughtheir businesses. In doing so, three key
factors enable companies to carry out
vigorous business operations. The first is
to contribute to all company stakeholders
that include employees, customers,
suppliers, local communities and theearth. The second is to continuously
contribute to all stakeholders over the
medium and long term rather thanpursuing short-term results. The third is totake on challenges assuming maximum
tolerable risk.

The idea that “companies are public
institutions within society that contributeto society through their businesses”
corresponds with Tokio Marine Group’s
thinking that “CSR is synonymous with
the implementation of its Corporate
Philosophy and that promoting efforts tosolve societal issues will lead to theGroup’s sustainable growth.” Tokio
Marine Group will make unceasing efforts
to be a “company indispensable
throughout society” and that is chosen bycustomers by getting close to ourcustomers and local communities andmaking efforts to support this challenge.

To sustain operations over the long term,companies should arrange and rebuild
their own mission and initiatives from theperspectives of principal stakeholders toprovide appropriate value and ensure theallocation of returns to each respective
stakeholder.

Tokio Marine Group believes CSR is
synonymous with the implementation of
its Corporate Philosophy and regards
CSR as an issue for raising the trust ofcustomers and local communities and forgenerating social value. In the future as
well, we will focus on dialogue,
collaboration and cooperation withstakeholders that include customers,
business partners and members of thelocal community. We will also promote
CSR activities with the participation of
every employee through all our businessactivities, from the provision of products
and services to donations and volunteer
activities. Additionally, we will makeefforts toward value creation together with
our stakeholders.

February 17, 2016

January 17, 2017

How about rearranging core CSR
themes into five steps as a CSR
approach?

Status of Group’s response
We reflected these opinions in Tokio
Marine Group’s CSR materiality(important issues) and core CSR
themes set in accordance with the new
mid-term business plan “To Be a Good
Company 2017.” This included setting“Information Security” as an element ofinternal control within CSR materiality(important issues).

CSR Initiatives through Our Main
Business～Providing Value to
Stakeholders

69

Date of dialogue

Items

Permeating CSR within the Group
companies

Opinions

Status of Group’s response

The most important point in permeating
CSR within a company is theunderstanding and strong message fromtop management. The next task is to builda scheme that skillfully involves
employees.

Tokio Marine Group believes that CSR
represents the implementation of its
Corporate Philosophy and promotes CSR
activities with the participation of every
employee through all business activities.
For example, with top management
actively leading the way, Tokio Marine
Group participates in initiatives for“learning about,” “watching” and “taking
part in” sports for persons with disabilities
and widely disseminates information
about these initiatives and their value
across society through its CSR Booklet.

I am hoping to see Tokio Marine Group
make efforts to further enhance andpromote ESG investment initiatives and
ESG information disclosure.

Three Tokio Marine Group companies,
namely Tokio Marine Asset Management,
Tokio Marine Capital and Tokio Marine &Nichido, are signatories to The Principles
for Sustainable Insurance (PSI) of the
UNEP FI and are working to promote
ESG investment as asset managers andas asset owners and will step up these
efforts in the future.

January 17, 2017

ESG investment becomes mainstream

Engagement with Shareholders and Investors
To assure transparent and fair management, Tokio Marine Holdings works for timely andappropriate information disclosure, while implementing a variety of measures to realize fairand constructive dialogue with domestic and overseas shareholders and investors.
For institutional investors, besides holding conference calls on financial results, we also
hold IR briefings led by top managers, beginning with the Group CEO, following the interim
and fiscal year-end financial results, and at these briefings these managers explain
management strategies and the progress of these strategies and hold dialogues.
Additionally, we actively hold interviews with shareholders and investors in Japan andoverseas and held a total of 537 interviews in the previous fiscal year. For individual

Briefing for individual investors

investors, we hold an annual IR conference led by the Group CEO, while the IR officer andothers actively convene briefings in various cities throughout Japan.
The valuable opinions that the Company receives from shareholders and investors through these activities and the General Meeting of
Shareholders are regularly reported to the Board of Directors, shared broadly as feedback to management and all Group employees
and are useful in improving management.
Tokio Marine Group actively disseminates IR information in Japanese and English on its website and posts a wide range of various
types of information that assists in making investment decisions.
The Integrated Report 2017 won its first Award of Excellence at the Nikkei Awards based on high acclaim for features such as its
storyline starting from the value creation model in addition to “the Company’s strengths based on its historical background,” an“enhanced top message” and “bundling of ESG content.”70Principal IR Activities
Briefings for analysts and institutional investors
Besides holding conference calls on financial results, we convened a briefing (November 2017) about the state of progress of our
mid-term business plan, “To Be a Good Company 2017,” which was launched in fiscal 2015, and also held an IR briefing (May2018) on the new mid-term business plan, “To Be a Good Company 2020,” which was launched in fiscal 2018. At the briefings, themanagement team, led by the Group CEO, provided explanations and engaged in question and answer sessions with attendees.

Briefings for individual investors
Held a briefing for individual investors led by the Group CEO on the theme of “Tokio Marine Group’s corporate strategy.” Also held
briefings in various cities in Japan by the IR officer, mainly at seminars sponsored by securities companies (a total of 14 times in
FY2017).

Briefings for overseas investors
Held individual meetings for overseas investors by the Group CEO and IR officer in the United States, Europe and Asia andexplained the Group’s business results, business plan, business environment and other conditions.

Disseminating IR information through our website
Tokio Marine Group strives to disseminate accurate information in a fair manner through its website. In addition to timely disclosureof financial results and other information, Tokio Marine Group posts a wide range of various types of information in Japanese andEnglish that helps with investment decisions. This includes annual securities reports, IR materials and preliminary reports regarding
the monthly business results of principal subsidiaries.

Engagement with the Local Community
Tokio Marine Group promotes local community and social contribution activities in collaboration with NPOs committed to solving various
issues in local communities. For the Mangrove Planting Project, one of the most notable initiatives undertaken by the Group, we haveformed a long-term partnership with the NGO Action for Mangrove Reforestation (ACTMANG) specialized in mangrove planting,
Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) and International Society for Mangrove
Ecosystems (ISME). Besides planting mangroves, we also cooperate in improving environmental awareness and promoting industries
in designated planting regions, such as providing environmental education and workshops for local residents and children. In Japan, we
collaborate with Nippon NPO Center, eight Environmental Partnership Offices located nationwide and environment-related NPOs
throughout the country and carry out the Green Gift Planet GENKI Program that encourages experience-based, environmental
protection activities primarily targeting children.
Preserving Biodiversity through Products and Services (Green Gift Project: Mangrove Planting)Preserving Biodiversity through Products and Services (Green Gift Planet GENKI Program)71

External Evaluations and Participation in Initiatives
Tokio Marine Group is working to improve its initiatives in environmental, social and governance (ESG) fields and has received
numerous evaluations and awards in Japan and overseas. Also, to contribute to the creation of a safe, secure and sustainable future,
Tokio Marine Group also participates in various initiatives that include the United Nations Global Compact (UNGC), the United Nations
Environment Programme Finance Initiative (UNEP FI) and the United Nations Principles for Responsible Investment (PRI).

Evaluation from ESG and SRI Rating Agencies
In recent years, attention has been focused on ESG investment, Socially Responsible Investment (SRI) and Sustainable andResponsible Investment, which evaluate corporate ESG risk and the state of initiatives for business opportunities in addition to corporate
economic performance from the perspective of the sustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information and has earned high acclaim from numerous
global ESG and SRI indexes. As of the end of August 2018, Tokio Marine was listed in the ESG and SRI indexes shown below.

Inclusion in ESG/SRI Index
ESG or SRI Index/ESG or SRI Rating

Rating Agency

FTSE4 Good Index
FTSE Russell

FTSE Blossom Japan Index (ESG index)
FTSE Russell

MSCI Japan ESG Select Leaders Index (ESG index)

MSCI Japan Empowering Women Index (WIN) (thematic index/social)

MSCI

MSCI

Dow Jones Sustainability Indice

Robeco SAM

Ethibel Sustainability Index
Forum Ethibel

Morningstar Socially Responsible Investment Index
Morningstar, Toyo Keizai Inc. (in Japanese)72

ESG or SRI Index/ESG or SRI Rating

Rating Agency

2018 Health & Productivity Stock Selection (third consecutive year since 2016)

Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange

Outstanding Health and Productivity Management 2018, large enterprise
category (White 500) (Tokio Marine Holdings, Tokio Marine & Nichido, Tokio
Marine & Nichido Life Insurance, Tokio Marine & Nichido Medical Service,

Ministry of Economy, Trade and Industry

Tokio Marine & Nichido Systems)
2018 Nadeshiko Brand
Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange

Participation in Initiatives
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, the ILO Core Labour Standards and the OECD
Guidelines for Multinational Enterprises. Also, Tokio Marine Group will contribute to the creation of a safe, secure and sustainable future
in collaboration with various stakeholders through participation in initiatives beginning with the United Nations Global Compact (UNGC)
and the United Nations Environment Programme Finance Initiative (UNEP FI).

Human Rights, Labour, the Environment and Anti-Corruption
The United Nations Global Compact
The United Nations Global Compact is a voluntary initiative for participation by companies in
the creation of a global framework under which companies exercise responsible andcreative leadership to act as good members of society to realize a sustainable society.
The ideas and contents of the ten principles concerning human rights, labour, theenvironment and anti-corruption advocated by the UNGC coincide with Tokio Marine
Group’s own approach to CSR as well as its CSR Charter. Therefore, Tokio Marine
Holdings has been a signatory to and expresses its support for the UNGC since 2005.
Tokio Marine Holdings is participating in the United Nations Global Compact Network Japan(GCNJ) and in fiscal 2017 participated in such initiatives as the Meeting for Considering theManagement of Tomorrow, SDGs Working Group and the Disaster Prevention and
Mitigation Working Group, among others. From fiscal 2018 and beyond, Tokio Marine Holdings will promote these initiatives as“PARTICIPANT.”

Tokio Marine Holdings summarizes and reports every year on the status of initiatives for addressing the ten principles of the United
Nations Global Compact.
Communication on Progress
http://www.unglobalcompact.org/

73Sustainable Finance and Insurance

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)
Approximately 200 financial institutions around the world participate in the United Nations
Environment Programme Finance Initiative (UNEP FI), an initiative that surveys, researches
and puts into practice business approaches that consider economic development, theenvironment and sustainability. In December 2017, the Asia Pacific Roundtable marking UNEP
FI’s 25th anniversary was held in Tokyo. Tokio Marine & Nichido provided support for thisroundtable as a sponsor and disclosed climate-related financial data, proactively participated ininsurance-themed conferences and contributed to the discussions at these conferences.
http://www.unepfi.org/

The Principles for Sustainable Insurance (PSI) of the UNEP FI is a Working Group thatsurveys, researches and executes environmental, social and governance (ESG) initiatives in
the insurance industry.
Tokio Marine & Nichido also supports the intent and policies of the Principles for Sustainable
Insurance (PSI) spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional
Consultation Meeting for Asia with UNEP FI in November 2011, the company participated in
the formulation of principles of action and became a founding signatory to PSI in June 2012.
The company is promoting insurance industry initiatives that consider ESG issues together withinsurance companies in regions around the world.
From fiscal 2018, Tokio Marine & Nichido participates in the PSI TCFD Insurer Pilot Working
Group and is working to create guidelines of climate-related financial disclosure based on
TCFD recommendations related to the global insurance industry.
http://www.unepfi.org/psi/

Ministry of the Environment Principles for Financial Action towards a Sustainable
Society (Principles for Financial Action for the 21st Century)
Based on a suggestion from the Ministry of the Environment’s Central Environment Council Expert
Committee on Environment and Finance, the Principles for Financial Action for the 21st Century werecompiled in 2011 by Japan’s Environmental Financial Action Principles Drafting Committee, whichfeatured the participation of a wide range of financial institutions, with the aim of broadening the circle ofinitiatives for environmental financing. The Principles for Financial Action are aimed at enabling domestic
financial institutions to promote optimal initiatives in their main businesses for addressing a host ofissues they face directly such as environmental, social and governance issues. Under these principles,
financial institutions seek to unify directions with such international initiatives as UNEP FI and PRI andfulfil their necessary responsibilities and roles for the formation of a sustainable society based on theirconcerns about the future of the earth.

74

Within Tokio Marine Group, Tokio Marine & Nichido is actively participating as a member of the drafting
committee and the following seven other Group companies have agreed with the intent of and signed
the Principles. (As of August 31, 2018)
Tokio Marine & Nichido Fire Insurance
Tokio Marine & Nichido Life Insurance
Nisshin Fire & Marine Insurance
E. design Insurance
Tokio Marine Millea SAST Insurance
Tokio Marine Asset Management
Tokio Marine CapitalIn fiscal 2017, Tokio Marine & Nichido and Tokio Marine & Nichido Life participated in the initiatives of
the Insurance Business Working Group. At the Ordinary Meeting of the Principles for Financial Action
convened on March 11, 2015, earthquake and earthquake-induced tsunami risk research (industryacademia collaboration) carried out by Tokio Marine & Nichido and Tohoku University was selected as aGood Practice (insurance category).
In the future as well, Tokio Marine Group will continue to promote initiatives toward the formation of asustainable society.
Principles for Financial Action for the 21st Century

Sustainable Investment
UN Principles for Responsible Investment (PRI)The United Nations Principles for Responsible Investment (PRI) is an initiative led by UNEP FI
and the United Nations Global Compact that expresses and puts into practice stances andpolicies that consider ESG issues in investment decisions by financial institutions andinstitutional investors.

As of August 31, 2018, more than 380 asset owners, over 1,400 investment managers and over 250 service providers had signed thePrinciples.
The following Tokio Marine Group companies agree with the thinking of PRI and have signed the Principles.

Signatories (Timing)

Initiatives
Signed the UN-supported PRI initiative, accepting these Principles as an asset management company. The

Tokio Marine Asset Management (April
2011)

company established a responsible investment committee composed of the chief asset managers of each line, as
well as a responsible investment group. Through these steps, the company develops basic policies, processes
and systems concerning responsible investment, and undertakes initiatives that take into account ESG issues
during investment analysis, product development and exercise of voting rights.

Tokio Marine & Nichido (August 2012)

As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment analysis
and other actions, the company signed the PRI.
As the first private equity investment firm (GP) headquartered in Japan, the company signed the PRI. The

Tokio Marine Capital (April 2013)

company is also the only private equity investment firm headquartered in Japan participating in the PRI Private
Equity Working Group, which is composed of six companies that include corporate pension funds and investment
advisors, as well as Mr. James Gifford, one of the founders of PRI.

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Japan Sustainable Investment Forum

Japan Sustainable Investment Forum (JSIF), a not-for-profit organization (NPO), carries out activities to promote the spread anddevelopment in Japan of sustainable investment and ESG investment, which are actively undertaken in Europe and the United States.
JSIF functions as a venue for information and opinion exchanges, discussions and investigative research among persons involved with
SRI and ESG investment and aims for the sound development of SRI and ESG investment and for the building of a sustainable society.
As a member of JSIF, Tokio Marine & Nichido is participating in investigative research on SRI and ESG investment and in initiatives forthe sound development of this investment.
Japan Sustainable Investment Forum (JSIF)

Climate Change and Natural Disasters
Caring for Climate
Launched in 2007, Caring for Climate is an international initiative convened by the United Nations Global Compact (UNGC), the United
Nations Environment Programme (UNEP) and United Nations Framework Convention on Climate Change (UNFCCC) that is aimed at
expanding the roles of business in devising climate change measures. As a member of Caring for Climate, Tokio Marine & Nichido ispromoting initiatives for climate change measures.
Tokio Marine & Nichido’s Mangrove Planting Project that commenced in 1999 and its Green Gift Project that began in 2009 wereincorporated as leading climate change adaptation practices in the Caring for Climate report released in 2015 and entitled “TheBusiness Case for Responsible Corporate Adaptation: Strengthening Private Sector and Community Resilience.” This report was madepublic at the Caring for Climate Business Forum, an event related to COP21 convened in Paris in December 2015.
http://caringforclimate.org/
A Caring for Climate Report (3.0MB)

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The United Nations Office for Disaster Risk Reduction (UNISDR) — Private Sector
Alliance for Disaster Resilient Societies (ARISE)
In November 2015, The United Nations Office for Disaster Risk
Reduction (UNISDR), a strategic framework for disaster risk
reduction adopted by United Nations member countries in 2000,
launched Private Sector Alliance for Disaster Resilient Societies(ARISE) toward the strengthening and reorganization of thePrivate Sector Partnership for Disaster Risk Reduction (DRRPSP) for disaster prevention that Tokio Marine & Nichido joined in2014.
Tokio Marine & Nichido participated as a member of DRR-PSP in
the Third United Nations World Conference on Disaster Risk
Reduction held in March 2015 in Sendai and sponsored by
UNISDR. Tokio Marine & Nichido contributed to the success ofthe conference by holding three public forums and operating an
exhibition booth in cooperation with Tohoku University and The

Third United Nations World Conference
on Disaster Risk Reduction (Sendai, March 2015)

Geneva Association.

In June 2014, Tokio Marine & Nichido participated in the 6th Asian Ministerial Conference on Disaster Risk Reduction, in Bangkok,
Thailand, sponsored by UNISDR and the government of Thailand, and in November 2016 participated in the 7th Asian Ministerial
Conference on Disaster Risk Reduction held in New Delhi, India, and sponsored by UNISDR and the government of India. In July 2018,
Tokio Marine & Nichido participated in the 2018 Asian Ministerial Conference on Disaster Risk Reduction held in Ulaanbaatar, Mongolia,
and sponsored by UNISDR and the government of Mongolia. At these conferences, Tokio Marine & Nichido made presentations on its
industry-academia collaboration initiatives as well as on the economic value of mangrove planting.
On March 10, 2017, ARISE Network Japan held a public symposium in Tokyo based on the theme “How businesses meet the challengeof extreme weather events～The challenge of companies toward disaster resilience.” Tokio Marine Research Institute held a lecture
based on the theme “Modeling flood risks of the Arakawa River valley during global warming under future climate change” anddisseminated information that included research outcomes through the promotion of industry-academia collaboration.
Tokio Marine Group will continue to contribute to the creation of a safe, secure and resilient future.
Convening of Public Forums at the Third UN World Conference on Disaster Risk Reduction (in Japanese) (2.89MB)

The Geneva Association – Extreme Events and Climate Risk Working GroupThe Geneva Association is an insurance industry think tank composed of approximately 80 executives
from major insurance companies around the globe. As Vice Chairman of the Geneva Association,
Tsuyoshi Nagano, President and Group CEO of Tokio Marine Holdings, leads and supports surveys andresearch on important insurance industry issues (financial stabilization and regulation, extreme eventsand climate risk, aging of society, etc.) handled by the association. At the same time, as Joint-Chairmanof the "Extreme Events and Climate Risk" working group, he is taking the lead in undertaking surveys
and research on climate change and natural disaster risk and disseminating related information tosociety.

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ClimateWise
ClimateWise is an initiative in which approximately 30 leading insurers from around the world jointly carry out
studies and research on various risks and opportunities related to climate change and make recommendations
toward reducing the risks that climate change imposes on economic and social life. The initiative is operated
by the University of Cambridge Institute for Sustainability Leadership (CISL) and participants from Tokio
Marine Group include Tokio Marine & Nichido and Tokio Marine Kiln. Tokio Marine Kiln Group CEO Charles
Franks serves as a member of the ClimateWise Advisory Council.
In the future as well, Tokio Marine Group will continue to promote efforts toward mitigating and adapting toclimate change.

Activities Report
Tokio Marine & Nichido submits an annual activities report based on ClimateWise Principles to ClimateWise (Secretariat: United
Kingdom).

Asia-Pacific Financial Forum
The Asia-Pacific region faces high natural disaster risk and many areas
are vulnerable to natural disasters. At the same time, the region is also
accumulating assets along with economic growth. In view of these factors,
enhancing economic indemnification against natural disasters in someform is an urgent issue for the sound development of Asia-Pacific
Economic Cooperation (APEC) member economies and also fromhumanitarian and national finance perspectives.
The Asia-Pacific Financial Forum (APFF), established in April 2013 inresponse to this situation as a platform for public-private sector
cooperation under APEC to promote the further integration anddevelopment of financial and capital markets and financial services in the
Asia-Pacific region, recognizes disaster risk as one principal issue and has
established a review team. In September 2015, the Cebu Action Plan
(CAP) was adopted at the Asia-Pacific Economic Cooperation’s FinanceA seminar on microinsurance and DRF hosted by APEC FMP
and others was held in Bacolod, Philippines in April 2015.

Ministers Process (FMP). Within CAP, Disaster Risk Financing andInsurance (DRFI*1, Disaster Risk Financing and Insurance) was declared
as a priority issue and the importance of collaboration with the private sector was emphasized. To implement the action issues specified
under CAP, the Working Group on Disaster Risk Financial Solutions composed of finance authorities from nine APEC member
economies and related international organizations was launched and APFF is participating in discussions as a member. As part of suchinitiatives, Tokio Marine & Nichido held the industry-academia collaboration panel discussion “Building a disaster-resilient community in
the Asia-Pacific–The power of science and insurance” at the World Bosai Forum in Sendai, Miyagi Prefecture, in November 2017. At thisforum, a discussion was held on the ways scientific knowledge is helpful in designing disaster risk financing from the perspective of the
Asia-Pacific region and the points of this discussion were reflected in the chairperson’s summary at this forum. Meanwhile, APFF
participated in the APEC Workshop on Financial Management of Public Assets against Disaster Risks, which was held in June 2018 at
the World Bank’s Tokyo office and convened practitioners from finance ministries in APEC member economies. At this workshop, APFF
demonstrated actual examples of how risk modeling techniques of insurance companies can be used effectively in disaster risk
management for public assets and emphasized the effectiveness of participation by private insurance companies in preparing for public
asset disaster risk.
Tokio Marine & Nichido (Masaaki Nagamura, Special General Manager of Corporate Planning Dept.) is participating as a member of
APFF and is leading discussions on DRFI within APFF.
Tokio Marine Group will contribute to the creation of sustainable frameworks that respond to the state of development in each economy
78through dialogue with finance officials in each country as well as with other finance and insurance related parties.

*1 DRFI is a broad concept that bundles multiple countries and offers a wide variation of insurance schemes that range from insurance
that covers natural disaster risk, with countries being the insured party, to schemes under which private-sector insurance companies
provide earthquake insurance coverage for individual customers possessing regular homes and household goods, with governments
serving as reinsurers.

Climate Change Disclosure
CDP
The Carbon Disclosure Project (CDP) is an organization that drives an initiative under which the world’s
principal institutional investors cooperate in calling for companies worldwide to disclose their climatechange strategies (risks and opportunities) and greenhouse gas (GHG) emissions. Tokio Marine &Nichido participates every year as a CDP Signatory and is supporting survey research in the areas ofcorporate-related climate change strategies and GHG emissions as well as energy usage.

Financial Stability Board (FSB) Task Force on Climate-related Financial
Disclosures (TCFD)
The Financial Stability Board (FSB) is a body that promotes coordination among authorities
responsible for responding to vulnerabilities in the financial system and for ensuring thestability of the financial system. Participants include representatives from central banks,financial supervisory authorities and finance ministries from various countries and regions aswell as from principal standards establishment entities, the IMF, World Bank, BIS andOECD.
The Task Force on Climate-related Financial Disclosures (TCFD) is entrusted by the FSB toformulate voluntary recommendations for consistent, comparable, reliable, clear and efficient
climate-related disclosures by companies in the financial sector and it released its final
recommendations in June 2017.
Tokio Marine Holdings is supporting the activities of the TCFD and is working toward policy
recommendations for encouraging disclosure that will contribute to the enhancement ofinvestment decisions by engaging in discussions and exchanging opinions with public andprivate related parties in Japan and overseas.

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Environmental Value Creation
Ministry of the Environment Eco-First System
Eco-First is a system under which companies pledge to the Ministry of Environment that they will proactively
undertake initiatives for protecting the environment that include adopting global warming countermeasures andwaste and recycling measures. Under the system, the ministry certifies those companies (top-notch companies
within the industry) that “carry out visionary and unique business activities that lead the industry” in environmental
fields.
In 2008 Tokio Marine & Nichido was certified as an Eco-First company. In fiscal 2014, Tokio Marine & Nichido
obtained recertification based on a new agreement. This was in recognition of initiatives aimed at protecting theearth’s environment and preventing global warming through the insurance business. These include “offering
environment-conscious insurance with the participation of customers through the Green Gift Project” and “research
centered on industry-academia collaboration that focuses on climate change and natural disasters.” The main
activities being undertaken by Tokio Marine & Nichido as an Eco-First company are as follows.
Provision of environmentally conscious insurance with the participation of customers through the Green Gift
Project
Reducing own CO2 emissions by 40% by fiscal 2020 (compared with in fiscal 2006)
Implement environmental awareness activities for children such as the Children’s Environmental Award
program, Green Lessons and Disaster Prevention Lessons and others.
In fiscal 2017, as a top-notch company within the insurance industry, Tokio Marine & Nichido participated in events
sponsored by the Eco-First Promotion Council together with other Eco-First companies and carried out
environmental awareness activities. Going forward, Tokio Marine & Nichido will continue to promote initiatives forprotecting the global environment and preventing global warming as an Eco-First company.

Endorsement of the Ministry of the Environment's COOL CHOICE
The government of Japan has set the target of attaining a 26% reduction in greenhouse gas emissions by
2030 compared with fiscal 2013. COOL CHOICE is a national campaign that encourages all “smart choices”
that contribute to countermeasures for global warming, including for Japan’s energy-saving and low-carbon
products, services and behavior.
Tokio Marine & Nichido endorses COOL CHOICE, a national campaign being carried out by the government
to counter global warming, and will work to make “smart choices” that contribute to the realization of lowcarbon operations in all business activities. This includes not only striving for power savings in summer andwinter but also in areas ranging from products and services to donations and volunteer activities.

Endorsement of the Ministry of the Environment's “Fun to Share” Climate Change
Campaign
The Ministry of the Environment has been undertaking the Fun to Share climate change campaign since
March 2014. By sharing with all citizens information, technologies and knowledge leading to the creationof an enriched low-carbon society, the campaign aims to not only foster interest in and a sense of crisis
about global warming concerns but also create opportunities for linking companies, organizations,communities and citizens and realize Japan’s first “Lifestyle Innovation,” in which Japan can take pride,
throughout the world.
Tokio Marine & Nichido has endorsed the Fun to Share campaign and is actively promoting initiatives
toward the realization of a low-carbon society.
80Green Purchasing Network
The Green Purchasing Network was established in 1996 as a
facilitative network and an information-disseminatingorganization of companies, government agencies and nongovernment organizations leading the way in green purchasing.
The network was established based on the recognition thatgreen purchasing plays a crucial role in the formation of

Tokio Marine & Nichido is a member of the Green Purchasing
Network.

markets for environment-friendly products and represents an
extremely effective means of promoting the development ofenvironment-friendly products through markets and byextension for building a sustainable society. As a member of theGreen Purchasing Network, Tokio Marine & Nichido promotes
initiatives for green purchasing.

81GovernanceTo earn the trust of all people and society and achieve sustained growth, Tokio Marine Group must raise the quality of initiatives foraddressing governance issues based on “governance,” “internal control” and “risk management” and build a resilient structure for highlysound and transparent management as a global insurance group.

Tokio Marine Group is “strengthening CSR management” as thebasis for implementing CSR. Tokio Marine Group will strive to
make qualitative improvements to corporate governance,compliance and risk-based management (ERM: enterprise risk
management) from the perspective of strengthening globalbased operations and management while responding
appropriately to changes in the global economy and financial
environment and the strengthening of international supervisory
regulations, as well as make efforts to generate and distribute
economic value. By doing so, Tokio Marine Group aims to raise the level of stakeholder trust and contribute to the creation of a secure,safe and sustainable future.
Tokio Marine Holdings has formulated the “Fundamental Corporate Governance Policy” and appropriately exercises control over its
Group companies. To achieve further development as a corporate group possessing profitability, growth potential and soundness, inaccordance with the “Basic Policies for Internal Controls,” Tokio Marine Holdings has appropriately established and operates an internal
control system for management control of Group companies as well as for compliance and risk management.
Through the application of its Corporate Philosophy, Tokio Marine Group strives to contribute to the sustainable development of society
while perpetually enhancing the Group’s corporate value. Based on this thinking, we formulated the “Tokio Marine Group CSR Charter”
as action guidelines for all employees and are working to respect and promote the recognition of human rights among stakeholders andin our value chain. Additionally, we aim to contribute to the realization of a sustainable society through sustainable investment andfinancing that gives consideration to environmental, social and governance (ESG) issues.

82Value Creation

Continuously Enhancing Shareholder Value

Corporate GovernanceInternal Control

We formulated the Tokio Marine Holdings

The Tokio Marine Group’s internal control initiatives

Fundamental Corporate Governance Policy.

are introduced.

Respect for Human Rights

CSR in the Value Chain

In implementing our Corporate Philosophy, we have

We are executing environmental, social andformulated the Tokio Marine Group CSR Charter as

governance (ESG) initiatives that are integrated into

principles of conduct required from the perspective of

our value chain. In terms of respect for human rights,

social responsibility, and we strive to respect andin particular, we strive to respect and promote thepromote the recognition of human rights among

recognition of human rights within the value chain

stakeholders.

based on the Tokio Marine Group CSR Charter.

Creating a Society Where People
Can Live with Security throughSustainable Investments andFinancing
Tokio Marine Group gives consideration to theenvironment, including climate change, as well as tosociety and governance in its investment and financing
operations.

83Corporate Governance
Tokio Marine Holdings, (“the Company”) is committed to the continuous enhancement of corporate value by fulfilling its responsibilities toshareholders, customers, society, employees and other stakeholders as set forth in the “Tokio Marine Group Corporate Philosophy.”
For this purpose, the Company hereby establishes a sound and transparent corporate governance system and, as a holding company,
recognizes the importance of appropriate control over its Group companies and has formulated the “Tokio Marine Holdings Fundamental
Corporate Governance Policy.”
In this Policy, the Company defines the rights of shareholders and securing fairness, and the responsibilities of the Board of Directors,
etc.
Tokio Marine Holdings Fundamental Corporate Governance Policy

Corporate Governance CodeIn March 2015, “The Council of Experts Concerning the Corporate Governance Code” (Chairman: Kazuhito Ikeo, Professor of
Economics and Finance, Keio University), for which the Financial Services Agency and Tokyo Stock Exchange, Inc. serve as joint
secretariat, confirmed and announced “Japan’s Corporate Governance Code [Final Proposal]~Seeking Sustainable Corporate Growthand Increased Corporate Value over the Mid- to Long-Term~” based on the Japan Revitalization Strategy (Revised in 2014, Cabinet
decision in June 2014). In response, the Corporate Governance Code, which consists of the content of this original draft proposal for thisCode, was formulated on the Tokyo Stock Exchange and other financial securities exchanges. Application of the Corporate Governance
Code began in June 2015.
Corporate governance is a mechanism for companies to carry out transparent, fair, timely and decisive decision-making, with due
attention to the needs and perspectives of shareholders and also customers, employees and local communities. The Corporate
Governance Code encourages individual companies’ self-motivated actions so as to achieve sustainable growth and increase corporate
value over the medium to long term and aims to promote the development and success of companies, investors and the Japanese
economy as a whole.

Reference: Japan’s Corporate Governance Code Principle 2.3 Sustainability Issues, Including Social and Environmental Matters
Companies should take appropriate measures to address sustainability issues, including social and environmental matters.

The Company complies with all 73 principles of the above Corporate Governance Code, beginning with Principle 2.3, and submits the
Corporate Governance Report (as of June 2018). The Company will continue to make efforts to enhance its corporate governance.
Corporate Governance (Corporate Governance Report)

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Internal Control
Tokio Marine Holdings (“the Company”) has formulated “Basic Policies for Internal Controls.

” In accordance with these policies, theCompany has established an internal control system for the entire Tokio Marine Group that encompasses structures for management
control, compliance and anti-corruption, risk management, customer protection, response to anti-social forces and internal auditing ofGroup companies. The Company employs this system to ensure proper operations while raising corporate value.
Additionally, the Company monitors the status and practical application of its internal control system once every year. The Board of
Directors confirms the details of the monitoring based on deliberations at the Internal Control Committee. In addition, the Company
continually strengthens and improves its internal control system in light of the results of this monitoring.

Compliance and Anti-Corruption

Risk Management

Tokio Marine Group’s Corporate Philosophy is to

To ensure financial soundness and appropriateness ofcontinuously enhance corporate value, with customer

business operations, Tokio Marine Group hastrust at the base of all its activities, and we position

identified the various risks surrounding it in an overall

strict compliance as the heart of this Corporate

fashion and implements appropriate risk management

Philosophy. Tokio Marine Group makes thoroughcorresponding to the nature, status and otherefforts for observing applicable laws, rules andattributes of the risks.

regulations and internal regulations and for conducting
fair and equitable business activities within social
norms.

Information Security
In compliance with the Personal Information Protection

Initiatives for Building a LowCarbon Society

Law, the Act on the Use of Numbers to Identify aTokio Marine Group specifies climate change andSpecific Individual in the Administrative Procedure andnatural disasters as issues having CSR materiality

relevant guidelines, the companies of Tokio Marine(material CSR issues) and is disclosing climate-relatedGroup establish internal regulations, undertake

information based on the recommendations of theemployee education and monitoring and carry out

Task Force on Climate-related Financial Disclosuresthorough information management.

(TCFD).

85

Compliance and Anti-Corruption
Tokio Marine Group, which places customer trust as the foundation of all its activities, is implementing various compliance-related
initiatives based on its belief that it is important to thoroughly implement compliance through its day-to-day business, with employees
and agents maintaining high ethical standards.

Tokio Marine Group Compliance System
Tokio Marine Group defines compliance as “observing applicable laws, rules and regulations and internal regulations and conducting fairand equitable business activities within social norms” and thoroughly implements compliance in this manner.
Tokio Marine Holdings Compliance

Tokio Marine Group Code of Conduct (abridged)
The Tokio Marine Group is committed to the continuous enhancement of its corporate value, with customer trust at the base of all its
activities. The Tokio Marine Group Code of Conduct sets forth ethical standards that are essential for translating this Corporate
Philosophy into action from a compliance perspective, and shall be given the highest priority in all aspects of our business operations
and activities.
Tokio Marine Group Code of Conduct (abridged)

Hotline System (Internal Whistleblower System)
The Group has installed internal and external hotlines in the event that it is not appropriate for directors, officers and employees ofGroup companies to report and consult on an issue or potential issue in compliance through organizational channels.
The Group keeps personal and other information on individuals making such reports and consultations strictly confidential according to
the Whistleblower Protection Act of Japan, and ensures that individuals making such reports and consultations are not treated in a
disadvantageous manner.
Tokio Marine Group Compliance86Anti-Corruption Initiatives
Tokio Marine Group strives to resolve issues faced by society by making the most of its abundant knowledge and experience
accumulated over many years in the insurance industry. We contribute to the creation of a safe, secure and sustainable future while
continuously raising our corporate value with the aim of becoming a Good Company trusted by local communities and society at large.
Our anti-corruption activities are designed to help us become a Good Company and are indispensable in the creation of a sustainable
future.
Tokio Marine Group formulated the Tokio Marine Group CSR Charter in 2004, which states, “While striving to maintain high ethicalstandards at all times, we will pursue strict compliance in all aspects of our business activities.” With this in mind, we are committed topromoting fair operating practices (including anti-corruption) in accordance with international standards. Pledging agreement with theintent and purpose of the United Nations Global Compact (UNGC) in 2015, we are working on activities based on the 10 Principles of
the UNGC relating to human rights, labor, the environment and anti-corruption.
Tokio Marine & Nichido, the Group’s major insurance company, states in its Compliance Manual a dedication to strict compliance withlaws, regulations and internal rules, to the exercise of sincere and fair corporate activities in accordance with social norms, and to not
accepting gifts, donation, entertainment or other forms of bribery that are socially inappropriate or in violation of laws. As such, we areworking hard to prevent corruption through all of our business activities.
In addition, at our Group companies in Japan and overseas, we are striving to prevent corruption through compliance with local laws andregulations and by adopting a compliance framework in due consideration of the laws and regulations of each foreign country relating to
the prohibition of bribery to public servants and others.

Response to Anti-Social Forces
Tokio Marine Group has formulated the “Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces” so that Group
companies can resist anti-social forces and make concerted and uniform responses. Initiatives are being promoted based on thefollowing basic concepts.
1. To ensure it consistently undertakes fair management and widely contributes to the development of society as a good corporate
citizen, Tokio Marine Group shall sever all relationships with anti-social forces and forcefully repudiate any illicit demands made bythem as a basic matter in the application of its Corporate Philosophy. In association with lawyers, police and other professionals, itwill respond to anti-social forces in an uncompromising and organized manner.
2. Tokio Marine Group shall respond to anti-social forces based on the following measures.
(1) Take action as a unified organization while ensuring the safety of directors, officers and employees;(2) Contact relevant external institutions that specialize in such matters;(3) Sever all known relationships, including transactions, and repudiate any illicit demands;(4) Take legal action at either the civil or criminal level for any contingency; and(5) Prohibit backroom deals and funding.
Taking into consideration the “Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces,” Tokio Marine Groupshall promote initiatives that include setting up controlling departments, establishing reporting and consultation rules and systems forwhen a problem occurs and implementing training activities.

87

Initiatives Concerning the Assurance of Appropriate Financial
Reporting and Tax Reporting
Tokio Marine Group has formulated the Basic Policies for Accounting and is establishing a structure for ascertaining the Company’s
consolidated financial condition and the financial condition of Group companies and for appropriately undertaking approval and reporting
procedures directed at shareholders and supervisory agencies as well as for tax reporting.
All tax planning initiatives follow the substance and purpose of our business activities. The Group does not engage in tax planning solely
to reduce tax intended for tax avoidance, without a suitable commercial rationale or in a way contrary to the purpose of relevant tax laws
and regulations.

Tokio Marine Group Global Tax Policy

88Risk Management
To ensure financial soundness and appropriateness of business operations, Tokio Marine Group has identified the various risks surrounding
it in an overall fashion and implements appropriate risk management corresponding to the nature, status and other attributes of the risks.
Tokio Marine Holdings Risk Management

Risk Management System
To ensure financial soundness and appropriateness of business operations, Tokio Marine Group has identified the various risks surrounding
it in an overall fashion and implements appropriate risk management corresponding to the nature, status and other attributes of the risks.
The Company promotes the development and enhancement of the risk management system for the entire Group in accordance with the“Tokio Marine Group’s Basic Policies for Risk Management.” The Company also manages quantitative risks for the Group in order tomaintain credit ratings and to forestall insolvency in accordance with the “Tokio Marine Group’s Basic Policies for Integrated Risk
Management.”
Among the various risks, the Company recognizes that insurance underwriting risks and investment risks must be managed as sources of
earnings. The Company therefore controls these risks considering the balance between risk and return. The Company also identifies
administrative risks, system risks and other associated risks (such as cyber risk and risk of information leak) that arise from the Group’sbusiness activities and strives to prevent the occurrence of or reduce these risks.
The Company presents its basic policies for risk management and provides instruction, guidance, monitoring, and other services to domestic
and overseas Group companies through the Risk Management Department and the Business Divisions. Group companies establish risk
management policies in line with the policies of the Group and execute risk management independently. For cyber risk and risk of
information leak, the Company conducts tests relating to emergency response once a year and as a separate initiative teams up with otherorganizations to practice emergency response.
Through the above measures, the Company executes proper risk management and ensures stable business operations of the entire Group.

Basic Policy for Responding to Disasters (Tokio Marine & Nichido)
In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a crucial social mission of ensuring that it
can continue its important business operations as a non-life insurer such as receiving accident notices, paying on claims, maturity refunds
and other payables, and concluding policies in both the disaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of the Business Continuity Plan for Disasters
and formulated a Business Continuity Plan (BCP).
Tokio Marine & Nichido’s Basic Policies of the Business Continuity Plan for Disasters, abridged version (in Japanese) (109KB)

89

Basic Policies of the Business Continuity Plan for Disasters
1. Principles of employees’ conduct in times of disasters
The priority order for employees’ conduct in times of disasters is as follows.
Assure the safety of human life
Cooperate in securing the safety of local communities
Continue important operations (business continuity)
In other words, the principle of employees’ conduct is to give precedence to “assure the safety of human life” and “cooperate in securing thesafety of local communities” before conduct related to “business continuity.”
2. Basic policy for business continuity
The following three business operations shall be regarded as important business operations during a disaster, management resources(personnel, funds) shall be transferred as needed and top priority shall be given to the continuation of these important business operations.
Receiving of accident notices
Payment of claims, maturity refunds and other payables
Conclusion of insurance contracts

Building a Structure for Paying Insurance Claims Benefits in the Event of a Disaster
Striking the Tokyo Metropolitan Area
At Tokio Marine & Nichido, should the Head Office facilities in particular become unusable because of a disaster such as a major earthquake
striking the metropolitan area, earthquake claims cases for residential earthquake insurance shall be handled in the Kansai region.
Additionally, backup offices shall be launched at multiple bases throughout Japan, including in the Kansai region, and claims payment
service responses, excluding on-site assessments after receiving claims, shall be made by all branches throughout Japan.
If the metropolitan area is struck by a disaster, a Claims Service Headquarters would be set up within the Head Office Disaster Response
Headquarters. At the same time, a satellite office centering on the Claims Service Department in charge of Tokyo and Chiba, Saitama andKanagawa prefectures shall be set up and will accept support personnel from throughout Japan and handle customer responses, mainly onsite claims assessments, in disaster-stricken areas.
The infrastructure needed to provide claims services swiftly to the metropolitan area in the event of a natural disaster has been built inadvance in the locations where the above-mentioned backup offices and satellite offices would be established. In this way, a structure forclaims payment services during times of emergency is being established.
Non-earthquake regular claims cases, including for automobile accidents, shall be allocated to and handled by claims service bases
throughout Japan prescribed in advance.

Response to Earthquake Disasters
Tokio Marine Group is utilizing the Group’s collective strengths to quickly make claims payments and to rebuild the disaster-stricken areas.
Response to the Great East Japan Earthquake
Response to the 2016 Kumamoto Earthquakes

90ESG Integration into Insurance Underwriting Risk Management
Since July 1, 2017, Tokio Marine & Nichido has revised its “Insurance Product Development and Revision Procedure” so as to include “CSV(Resolving social issues through business)” as one of the goals of product development and revision, and also provides environmental andsocial factors as checkpoints for reducing risks when developing and/or revising an insurance product.
Since April 1, 2018, Tokio Marine & Nichido has revised its “Insurance Underwriting Risk Management Manual” so as to clearly include
environmental and social factors as the checkpoints for insurance product development and revision.

91

Information Security
The Internal Control Department of Tokio Marine Holdings supervises information security for the entire Group as the controlling
department while sections in charge of information security have been established at each Group company. In this manner, the Group is
working to build an effective management structure for information security.

Initiatives for Information Security
We thoroughly adhere to information security management rules to prevent information leakages. In particular, each Group company isadopting physical and technological safety-control measures that include locking away customers’ personal information and confidential
documents when not in use, placing restrictions on taking documents and other items outside the company, and using encryptions andsetting passwords for electronic information.
In fiscal 2010, Tokio Marine & Nichido introduced thin-client* terminals for its in-house intranet. Thin-client terminals are not equippedwith hard disks and information is centrally managed and deployed from a server, which thereby further strengthens information security.

* A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by the server

Acquisition of External Certification
Tokio Marine Group has acquired external certification for information security that include the Information Security Management System(ISMS) certifications. These achievements recognize the initiatives taken within the Group to protect personal information. The Groupintends to make continuous improvements and to strengthen further its information security management structure.

Protection of Personal Information
In the area of personal information on customers, Tokio Marine Group has formulated and released the Tokio Marine Group Privacy
Policy, which clarifies the Group policy for dealing with such information. At the same time, each Group company formulates andreleases a policy of its own in accordance with the Privacy Policy.

92

Privacy Policy
Tokio Marine Group Privacy Policy
The Tokio Marine Group (the “Group”) is committed to the continuous enhancement of corporate value, with customer trust at thefoundation of all its activities. Guided by this corporate philosophy, we, the Group, shall comply with the Act on the Protection of
Personal Information, Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure and other relevantlaws, rules, regulations and guidelines, appropriately manage personal information, as well as individual number and specific personal
information (hereinafter referred to as “Specific Personal Information, etc.”) as described below, and implement other appropriate
security measures for the protection of personal information of our customers.

* “Personal information” and “personal data” provided in this Privacy Policy exclude Specific Personal Information, etc.

1. We shall acquire personal information and Specific Personal Information, etc. of our customers in a manner that is both legal andfair. Unless prescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information andSpecific Personal Information, etc. of our customers and shall use such information within these limits.
2. Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third parties without priorconsent of each such customer. We do not provide Specific Personal Information, etc. to third parties except in cases provided bylaw. There shall be no joint use of Specific Personal Information, etc. with Group companies and business partners.
3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of personal information and Specific
Personal Information, etc. of our customers. When we contract out the management of personal information and Specific Personal
Information, etc. of our customers to an outside service provider, we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal data and Specific Personal Information, etc.
that we hold, we shall respond promptly in accordance with laws, rules and regulations. We also welcome comments and questions
regarding the management of personal information and Specific Personal Information, etc. of our customers.
5. We shall provide thorough supervision, instructions and education to our employees who handle personal information and Specific
Personal Information, etc. of our customers to ensure that such information is managed appropriately.
6. We shall continue to revise and aim to improve our internal systems and procedures to protect the personal information of ourcustomers.
Tokio Marine Holdings Privacy Policy

93Initiatives for Building a Low-Carbon Society
The Paris Agreement, adopted at the 21st session of the Conference of the Parties to the UNFCCC (COP21) held in December 2015,
clearly sets out the world’s common long-term goal of keeping a global temperature rise well below 2 degrees Celsius above pre-industrial
levels. A new international framework to promote measures against climate change, as well as other actions specified for achieving thisgoal, are expected to affect future social and economic activities and facilitate transition to a low-carbon society.
Toward the 2 degrees Celsius goal of the Paris Agreement, Tokio Marine Group will voluntarily implement measures against climate change
and focus on encouraging the transition to a low-carbon society through constructive dialogue and collaboration with a number ofstakeholders, from international organizations, the Japanese government and business and academic communities to non-profit
organizations (NPOs) and non-governmental organizations (NGOs). The Group believes that it is also important to promote climate change
measures as one pillar of our efforts to build a sustainable society, specifically when working to resolve various social issues and achieve
the United Nations’ Sustainable Development Goals (SDGs).

Climate-Related Financial Disclosure Based on the
Recommendations of the TCFD
The Task Force on Climate-related Financial Disclosures (TCFD) had been entrusted by the Financial Stability Board (FSB) to formulate
voluntary recommendations for consistent, comparable, reliable, clear and efficient climate-related disclosures by companies in the financial
sector and released its final recommendations in June 2017.
Climate change and natural disasters represent a global issue and have a significant impact on Tokio Marine Group as we engage in theinsurance and financial services businesses. As such, Tokio Marine Holdings is supporting the activities of the TCFD and is working toward
the formulation of policy recommendations to encourage disclosure that will help investment decisions by engaging in discussions andexchanging opinions with relevant government and private-sector parties in Japan and overseas. The Company made disclosure based on
the TCFD’s recommendations for the first time in its Integrated Annual Report 2017 issued in the previous year and has expanded thecontent in this Sustainability Report and the Integrated Annual Report 2018 issued this year.
The table below is an overview of the four fields of disclosure based on the TCFD’s recommendations. In this report, we provide detailed
information in each field.

94

Disclosure Based on the Recommendations of the TCFD
Climate-related governance

Climate-related strategies

Risk management

Metrics and targets
a)

a)

a)

Oversight by theb)b)Management’s role

climate-related risks

and opportunities

and assessing climate-and opportunities

Impact of climate-

related risks

related risks andBoard of Directorsa)b)opportunitiesc)

Metrics used to assess

Process for identifying

Climate-related risks

Possible impact ofc)b)

Scopes 1, 2 and 3

Process for managing

greenhouse gas

climate-related risks(GHG) emissions

Integration of thesec)Targets used todifferent climate-processes into overallmanage climate-

related scenarios

risk management

related risks andopportunities

Source: Created by Tokio Marine Holdings based on the Recommendations of the Task Force on Climate-related Financial Disclosures,
Figure 4 (p. 14), TCFD, June 2017
Climate-related Disclosures Based on the Standards of the Task Force on Climate-related Financial Disclosures, Integrated Annual
Report 2018 (1.6MB)
Climate Change Disclosure

Climate-Related Governance
The Board of Directors of Tokio Marine Holdings is the decision-making body for Tokio Marine Group’s climate-related action policies. It
evaluates and determines the Overall Group CSR Strategy that encompasses climate-related measures, a medium-term plan and plans foreach fiscal year. As regards the implementation status of climate-related measures throughout the Group, the Board also monitors matters
having significance in terms of management based on the reports from a dedicated CSR promotion department (CSR Division within theStrategy and Synergy Department of Tokio Marine Holdings).
The CSR Board, comprising the CEO of Tokio Marine Holdings (Group CEO) and presidents of Group companies, is responsible for
executing the climate-related strategies of the entire Group. The CSR Board holds meetings periodically to evaluate and discuss the Overall
Group CSR Strategy that includes climate-related measures, a medium-term plan and plans for each fiscal year, and based on the reports
from the CSR Division, monitors the implementation status of climate-related measures throughout the Group.
The Group Chief Strategy and Synergy Officer (Group CSSO) is responsible for overseeing the Business Strategy Department, in which the
CSR Division has been established, as well as for handling CSR- and sustainability-related issues of the entire Group and making reports to
the Group CEO. The Group CSSO and the CSR Division meet periodically to discuss the ongoing projects. The Group CSSO also monitors
climate-related matters based on the reports from the CSR Division, while the CSR Division investigates and provides findings on topics forwhich the Group CSSO has requested clarification.
CSR Promotion Structure and Materiality and Plans and Results of CSR Initiatives

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Climate-Related Strategies
Physical Risk
Climate change due to global warming is considered to possibly bring about major changes in the frequency and scale of weather disasters
in the future. As such, basing analyses only on past statistical data may prevent appropriate risk assessment and significantly impact thecalculation of insurance premiums and the ability to pay insurance claims in the event of a serious disaster. Occurrence of water immersion,
power failure or other damage resulting from a flood or other natural disasters at any of the bases of Tokio Marine Group may disrupt theGroup’s business operations and cause financial impact, including response costs and lower revenues. For this reason, the Tokio Marine
Research Institute and other Group companies have been assessing and calculating the impact on insurance losses under future climate
conditions, using the Intergovernmental Panel on Climate Change (IPCC) Representative Concentration Pathway (RCP) scenarios.
Specifically, RCP4.5 and RCP8.5 are used to simulate changes in typhoon risk, while RCP8.5 is used to simulate changes in flood risk due
to increased rainfall. The results of analyses of such scenarios are referenced in managing risks through the Group-wide Enterprise Risk
Management (ERM) system while considering the potential impact on insurance underwriting from more severe natural disasters arising due
to climate change. In addition, we strive to make a faster, smoother response to losses after a typhoon or other wide-area disasters bystrengthening our support structure in Japan, introducing electronic means to report accidents internally and within each agent and taking
other measures to enhance the competitiveness of our claims services.
Transition Risk
In line with the transition to a low-carbon society, enforcement of more stringent laws and regulations and rapid technological advancement
may trigger changes in the Group’s business environment and in customer needs, and possibly affect the way we do business and what
products and services we develop and provide. However, we expect that replacement of the existing products and services with low-carbon
options will occur gradually, allowing us to implement appropriate risk management and develop and provide adequate accident response
services for insurance policies that have a relatively short term, including those renewed annually.
Opportunities
In the process of promoting GHG emissions reduction, a shift to “cleaner” modes of power generation may occur and push up needs for
insurance for clean energy providers, including solar and geothermal power generation operators. Amid such a change, we have been
conducting research to ensure appropriate risk assessment in insurance underwriting and have already developed and been providing
insurance products for such clean energy providers as an effort to increase the opportunity to generate more revenues. While using CO2
emissions from business activities and the CO2 fixation and reduction effect from mangrove planting and other activities as our metrics andsetting out the target of achieving carbon neutral status, we are strengthening our ability to respond to the transition risk and creating
additional opportunities for efficient use of resources and cost reduction.
Given these climate-related risks and opportunities surrounding Tokio Marine Group, we have specified climate change and natural
disasters as issues having CSR materiality (material CSR issues) and have been making various efforts as part of our climate-related
strategies. These efforts include: engaging in industry-academia collaborative research on climate change and weather disaster risk,
developing and providing disaster risk-related products and services, raising environmental and disaster prevention awareness, reducing theenvironmental footprint in business activities and achieving carbon neutral status.
Products and Service Planning and Research
Research on Climate Change and Natural Disaster Risk
Preventing Global Warming by Promoting the Development of Clean Energy
Concept for Reducing CO2 Emissions

96

Risk Management
At Tokio Marine Holdings, a dedicated CSR promotion department (CSR Division within the Company’s Strategy and Synergy Department)
identifies risks and opportunities, including those related to climate change, and compiles the assessment results of these risks andopportunities for drafting an Overall Group CSR Strategy. The division also holds a monthly meeting with the CSSO, who is a Senior
Managing Director, to also discuss the assessment results.
Tokio Marine Group also identifies and assesses climate-related risks and opportunities by analyzing the feedback from stakeholder
engagement. This stakeholder engagement initiative includes “CSR Dialogue,” in which we regularly invite outside experts to share the latest
knowledge on CSR with the Group’s management and to engage in dialogue (exchange views and engage in discussions) about Tokio
Marine Group’s CSR initiatives.
Additionally, Tokio Marine Group performs plan-do-check-act (PDCA) management through our proprietary Green Assist environmental
management system, which draws on ISO 14001, and engages in energy conservation and resource conservation activities. The head officeof Tokio Marine & Nichido has adopted an environmental management system based on ISO 14001 in fiscal 1999. At Group companies inJapan and overseas, we are introducing our unique environmental management system through collaboration with Tokio Marine Holdings
and Tokio Marine & Nichido. Each year, we identify and assess environmental issues, including climate-related risks, and define
environmental targets.
Meanwhile, Tokio Marine Group engages in research through collaboration with The University of Tokyo, Nagoya University, Kyoto
University and other organizations to look into the impact of climate change on the insurance business over the short, medium and longterms and to identify and assess climate-related risks. As an example outcome, the Group has learned that under future climate conditions(about 100 years from now), an increase in the average typhoon intensity will increase typhoon risk.
Tokio Marine Group promotes Enterprise Risk Management (ERM) that seeks to increase corporate value by integrating risk-based
decisions into all aspects of business and using capital adequacy and profitability relative to risk as metrics for making management
decisions. Under the ERM framework, we conduct risk management while taking into consideration various factors, including the research
results such as the said change in typhoon risk under future climate conditions as well as the impact on insurance losses caused by achange in flood risk as a result of increased rainfall. Moreover, at the ERM Committee comprising top management of Group companies inand outside Japan, we identify material risks surrounding Tokio Marine Group and develop policies to respond to these risks. Material risks
identified in fiscal 2017 included major wind and water disasters in Japan and major natural disasters overseas. In identifying material risks,
we have adopted a system to monitor all risks, including emerging risks resulting from environmental and other changes, andcomprehensively assess these risks using both quantitative factors (such as economic loss and frequency of occurrence) and qualitative
factors (including business continuity and reputation). We also perform stress tests using scenarios of low frequency but high consequence
major natural disasters and other extreme events.
Management Strategy Section, Integrated Annual Report 2018 (1.3MB)

Metrics and Targets
We use CO2 emissions from business activities and the CO2 fixation and reduction effect from mangrove planting and other activities as our
metrics. Our target is to achieve carbon neutral status on a Group basis. We will continue toward achieving this target in fiscal 2018 andonward.
Protecting the Earth: Continue Creating the Future of the Earth and a Society of Safe Living, Integrated Annual Report 2018 (1.6MB)
Concept for Reducing CO2 Emissions

97Respect for Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required fromthe perspective of social responsibility and we strive to respect and promote the recognition of human rights for stakeholders.

Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required fromthe perspective of social responsibility and we strive to respect and promote the recognition of human rights for all people, including
customers, shareholders/investors, insurance agents, business partners, employees and local communities/society.
Tokio Marine Holdings endorses and respects the Universal Declaration of Human Rights, the OECD Guidelines for Multinational
Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on Business and Human Rights and ISO 26000, and has signed theUnited Nations Global Compact. Tokio Marine Group fully understands international action principles and guidelines concerning humanrights and participates in and contributes to initiatives concerning social responsibility, and by doing so, fulfills its role toward realizing asustainable society.

Tokio Marine Group CSR Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its Corporate Philosophy toachieve sustainable growth together with the development of society in accordance with the following principles:
Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights for all people.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees.
We respect the right to privacy and strive to enforce this right through the management of personal information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes important matters given the highest priority in our
day-to-day business. Under the code, directors, officers and employees act in an honest and fair manner in conformity with laws and social
norms and undertake fair business activities.

98

Tokio Marine Group Code of Conduct <Scope of application: Tokio Marine Group directors, officers and employees of Tokio
Marine Group companies (includes dispatched employees) > (excerpt)
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of Tokio Marine Group shall takenecessary measures in accordance with internal rules, which include investigating the facts, formulating countermeasures, submitting
reports to supervisory authorities, taking disciplinary measures against the involved parties and formulating measures to prevent
recurrences.
Respect for Human Rights
We shall respect the human rights of our customers, directors, officers, employees and all other people.
Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on the grounds of gender, age, profession,nationality, race, thought, creed, religion, social status or birth as well as any act constituting an infringement of human rights should
never be tolerated.
Anti-harassment
Sexual or any other kind of harassment or intimidation should never be tolerated.
Private information and specific personal information, etc.
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard
private information and specific personal information, etc., including customers’ information, and we shall not use such information
except on a need basis to carry out our business operations in order to avoid any breach of privacy.
Protection of the global environment
Acknowledging that the protection of the global environment is an important responsibility, we shall comply with applicable laws,
rules and regulations, and respect the harmonization with and the improvement of the global environment in all of our activities.

Human Rights Policy
In order for Tokio Marine Group to remain strong and caring to protect customers and society from all forms of emergencies, every
employee must respect diverse values and work styles of others, find his or her work rewarding and work with enthusiasm with colleagues. It
is also essential to gain trust from all people and society by always acting in a way to respect human rights. Tokio Marine Group carries out
various initiatives in accordance with its Basic Policy on Human Rights in order to instill a culture of respecting human rights within theGroup.

Basic Policy on Human Rights
1.

We fulfill social responsibilities as a “good corporate citizen” by positioning respect for human rights as one of the important
standards of corporate activities and practicing it through daily business operations.

2.

By nurturing employees who are conscious of and can practice respect for human rights, we promote the realization of “customer
trust and satisfaction” on the basis of human rights.

3.

By fostering a culture that respects human rights, we establish a “free and open corporate culture” in which all employees respect
each other and fully demonstrate their abilities.

4.

By promoting this initiative throughout the Group, we facilitate the growth of Tokio Marine Group.

We have also established the Tokio Marine Global HR Policy as our universal philosophy and concept for human resources management tobe shared among respective countries and regions worldwide.

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Tokio Marine Global HR Policy
Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential to hire and nurture diverse
personnel, regardless of nationality, age and gender, at each Group company in respective countries and regions worldwide anddevelop an environment in which employees can fully exert their capabilities.
In December 2010, we established the Tokio Marine Global HR Policy as our universal philosophy and concept for human resourcesmanagement to be shared among respective countries and regions worldwide. We are working to share the thinking and values of 1)“human resources being our largest assets,” 2) “respect for diversity” and 3) “provision of fair and equal opportunities” and will promotevarious personnel affairs measures, including employee training and support.
We believe that our people are the most important contributor to our company’s success. We aim to attract and retain the best talent inevery aspect of our business.
We value diversity and inclusion as we strive for global excellence, and we work hard to create a business environment where ourpeople can achieve their full potential.
We have a transparent relationship with our people. For those who have both a passion and a challenging spirit, we encourage careerdevelopment and personal growth.

Management Stance concerning Respect for Human Rights andVarious Initiatives
Tokio Marine Holdings formulates action policies concerning human rights, compliance and risk management, and accordingly, monitors
business operations of Group companies on a regular basis to identify any issues related to respect for human rights and implement
measures to counter any risk thereof.

Respect for Human Rights within the GroupAt each Group company, all employees and other co-workers are working to build a vibrant corporate culture without discrimination orharassment. At Tokio Marine & Nichido, we formulate the Basic Policies and Measures Related to Human Rights at the beginning of eachfiscal year, and under the human rights awareness promotion structure, provide support to all branches for their relevant efforts made in
relation with operations that involve human rights and inspect the status of their efforts at the end of the fiscal year. We go through the plando-check-act (PDCA) cycle on a constant basis to survey the status, identify issues and take improvement measures.

(Principal Initiatives)
Human rights awareness training (target: training to be attended by all employees), fair hiring selection practices and achieve
normalization within the Group
Promotion of employment of persons with disabilities, prevention of, education on and appropriate response to various types ofharassment and execution of daily business operations with an awareness of human rights

100

Human Rights Awareness Promotion Structure

Process to Monitor the Promotion of Human Rights Awareness<1> Establish and thoroughly implement policies for promoting human rights awareness.
<2> Develop an organizational structure to promote human rights awareness with the president as the responsible person.
<3> Implement human rights awareness training for all directors, officers and employees at least once a year.
<4> Formulate and thoroughly implement policies aimed at implementing fair recruitment selection practices and establish the Human
Rights Awareness Committee for Fair Selection and Recruitment.
<5> Promote normalization (increasing employment of persons with disabilities and improving their workplace environment in terms of both
“software” and “hardware”).
<6> Establish rules for the prevention of sexual harassment and set up an in-house consultation desk.

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Human rights awareness training
Every year, each member company of Tokio Marine Group holds human rights training in the workplace, in which all employees and otherco-workers take part to build a vibrant corporate culture without discrimination or harassment. Training is based on themes that reflect social
issues and employees learn about a wide range of areas, which include acquiring knowledge concerning issues in Japan of discrimination
against people belonging to outcast communities, LGBT (lesbian, gay, bisexual, transgender) and maternity harassment issues as well as
about the UK Modern Slavery Act 2015.
At Tokio Marine & Nichido, we have established a promotion structure mainly comprising the Human Rights Awareness All-Branch
Promotion Headquarters and the Human Rights Awareness Promotion Committee members of each branch office. We work to foster aculture to respect human rights by continuing to achieve 100% participation every year for the human rights awareness training held in theworkplace. Other efforts include holding rank-based training, such as executive seminars, publishing the latest information on human rights
and related tools on our in-house intranet and making them always available for all employees. In addition to employees, we provide various
training tools to agents to help them provide human rights awareness training.
CSR Performance Data (Human rights training participation rate, etc.)

Fostering a culture to respect human rights by soliciting and awarding humanrights-related slogans
During the Human Rights Week that takes place from December 4 to 10 every year, we solicit human rights-related slogans from all
employees and their families within Tokio Marine Group. The aim is to facilitate an understanding of the importance of respecting humanrights and raise human rights awareness in the workplace, at home and within local communities. We select excellent slogans anddisseminate them through our in-house intranet, Group newsletters and posters to be put up in each workplace as an effort to instill andspread the awareness of respecting human rights.

Keeping the human rights perspective in daily business operations and thoroughly
ensuring prevention of discriminatory practices
Tokio Marine & Nichido has in place a document inspection system to check for any expression (including illustrations) or wording
undesirable from the perspective of human rights in its advertisements for customers as well as in its daily business operations. The system
also performs a check to make sure the company does not obtain unnecessary personal information.

Hotline System (Whistle Blower System)
In order to solve human rights issues, such as sexual harassment and other various types of harassment, we have set up a Hotline System(Whistle Blower System), through which employees seek the advice of internal and external experts, and have been striving to realize abetter workplace environment for employees.

Human Rights Due Diligence
Tokio Marine Group has established a system to ensure human rights due diligence based on the UN Guiding Principles on Business andHuman Rights.
For Tokio Marine Group, human rights due diligence means an ongoing, preventive and voluntary process to avoid or reduce any negative
impact of corporate activities on human rights and to become a “Good Company.”
According to the process, Tokio Marine Group conducted a human rights risk assessment in fiscal 2017 with the assistance of Verisk
Maplecroft, the world’s leading global risk analytics and forecasting company, and the specified NPO Caux Round Table Japan (CRT
Japan). The assessment covered every country in which we do business, and we identified potential human rights issues, which we need totackle in order to prevent risks from occurring.
In fiscal 2018, we will analyze and assess the possibility of occurrence of the identified risks and the impact of these risks on our
stakeholders, and at the same time, will work to formulate necessary risk prevention measures.
102Respect for Human Rights in the Value Chain
Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers and subcontractors) from the perspective ofsocial responsibility. The Principle of Transactions requests that business partners promote initiatives that encompass human rights as wellas “compliance with laws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information management” and“consideration for the environment.”
CSR in the Value Chain

Supporting Initiatives for Reducing Human Rights Risk in Building
Supply Chains
In solving human rights problems such as forced labor and child labor that are spreading globally, rather than relying solely on initiatives bygovernment institutions, there are increasing demands that global companies take responsibility and respond to these problems throughout
their entire supply chains. There are also various instances in which inadequate handling of these issues causes a major decline in thebrand value of global companies and leads to product boycotts. Accordingly, in fiscal 2017 Tokio Marine & Nichido formed a businessalliance with Caux Round Table Japan (CRT Japan), a specified NPO, and commenced support for initiatives for reducing human rights risk,such as forced labor and child labor, which could occur within global companies’ supply chains that span the world.
Tokio Marine & Nichido introduces CRT Japan to companies working to promote “responsible supply chains.” These companies receive
advice from CRT Japan and establish systems that aim to reduce human rights risk throughout their entire value chain. Tokio Marine &Nichido designs and provides custom-made insurance for companies that receive advice from CRT Japan. This insurance covers the
additional costs of establishing crisis measures when hidden human rights risks are discovered at second- and third-tier manufacturingsubcontractors overseas despite having already taken adequate measures for human rights risk when building supply chains. As a result,companies can use this insurance to cover various expenses needed for responding quickly and accurately to prevent the occurrence of amajor reputational risk when a human rights issue arises in the supply chain. In the future as well, Tokio Marine Group will continue tosupport the building of supply chains of global companies.

103

Respect for Human Rights in Sustainable Investment and Financing
Giving consideration to environmental, social and governance (ESG) issues in investment and financing is becoming increasingly importantfrom the perspective of improving long-term risk/return. Tokio Marine & Nichido places great importance on the social role andresponsibilities that the insurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles for Sustainable
Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI).
In April 2011, Tokio Marine Asset Management signed the United Nations-supported Principles for Responsible Investment (PRI) initiative,
accepting these principles as an asset management company. As an insurance firm that has taken ESG issues into account in its insurance
underwriting, investment analysis and other actions, Tokio Marine & Nichido signed the PRI in August 2012. Through PRI and PSI related
activities, Tokio Marine Group is strengthening its initiatives for human rights in investment and financing.
Creating a Society Where People Can Live with Security through Sustainable Investments and Financing

Response to the UK Modern Slavery Act 2015
Tokio Marine Group regards slave labor and human trafficking as social issues that must be solved and makes efforts to prevent slave laborand human trafficking in its own businesses and value chain (supply chain). At the same time, the Group is urging its various stakeholders toundertake initiatives toward solutions to these issues.

UK Modern Slavery Act 2015
Modern Slavery refers to enslavement and servitude, all forms of forced labor and human trafficking, etc.
The International Labour Organization (ILO) reported in a 2014 survey that there were approximately 21 million victims of forced laborworldwide (as of 2012) while annual illicit profits reached US$150 billion (estimate), which shows that even in present times slave labor andhuman trafficking are serious social problems.
Accordingly, in March 2015 the British government enacted the UK Modern Slavery Act 2015 (“Slavery Act”) to prevent forced labor andother present-day slave labor as well as human trafficking. The Slavery Act went into effect in October 2015. Section 54 of the Slavery Act
requires commercial organizations that undertake business in the United Kingdom (regardless of whether the company is headquartered in
the United Kingdom) and that have annual sales of £36 million or more to publish a statement of steps taken each fiscal year to prevent
slave labor and human trafficking in their own businesses and value chain (supply chain).

Tokio Marine & Nichido Slavery and Human Trafficking Statement for the
Fiscal Year 2017
Tokio Marine & Nichido announces as follows the Slavery and Human Trafficking Statement for the fiscal year 2017 as a response to the UK
Modern Slavery Act 2015. Tokio Marine & Nichido, together with its employees and business partners, will implement initiatives to prevent
slave labor and human trafficking.
Slavery and Human Trafficking Statement for the fiscal year 2017 (155.2KB)

104

CSR in the Value Chain
Tokio Marine Group defines the value chain as shown in the table below. Primarily through Tokio Marine & Nichido, the Group is
executing environmental, social and governance (ESG) initiatives that are integrated into the value chain. In terms of respect for humanrights, in particular, we strive to respect and promote the recognition of human rights within the value chain based on the Tokio Marine
Group CSR Charter.
Tokio Marine Group’s Value Chain

Value chain
Manufacture of media used for sale of products andservices, IT systems, consulting, audits and office supplies
Construction, maintenance and management of officebuildings
Petroleum refining and distribution, electric power providers

Corresponding SC guideline* category(Category 1) Purchased goods and services(Category 2) Capital goods(Category 3) Fuel and energy related activities not includedin Scope 1 or 2

Delivery companies(Category 4) Transportation and delivery (upstream)

Waste disposal operators(Category 5) Waste generated in businesses

Trains, buses, taxis and accommodations(Category 6) Business travel

Trains, buses(Category 7) Employee commuting

Delivery companies(Category 9) Transportation and delivery (downstream)

Agencies, waste disposal operators(Category 14) Franchises

Investment destination(Category 15) Investments* Basic Guidelines on Accounting for Greenhouse Gas Emissions Throughout the Supply Chain, Ministry of the Environment (MOE) and
Ministry of Economy, Trade and Industry (METI)

105

Value Chain Management
In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility and achieving sustainable
development together with its business partners and at raising customer protection and convenience and assuring the soundness andappropriateness of its business.

Fulfilling Social Responsibilities Together with Business Partners
To implement ESG initiatives that are integrated into the value chain, Tokio Marine Holdings aims to have Tokio Marine Group andbusiness partners fulfill their social responsibility and achieve sustainable development together. In working to realize this objective,
Tokio Marine & Nichido formulated the Principle of Transactions, which outlines the items that should be followed in terms of conducting
transactions, and is applying this across its Group. Tokio Marine & Nichido issues the Principle of Transactions to such Group business
partners as suppliers and subcontractors and requests that these business partners promote initiatives for “compliance with laws,
regulations and social norms,” “promoting fair and honest transactions,” “thorough information management” and “consideration for theenvironment.”
Through a questionnaire that is given once every two or three years, Tokio Marine & Nichido questions suppliers and subcontractors
about the implementation of the contents of the Principle of Transactions. The results of the questionnaire are compiled and arereflected in the next fiscal year’s action plan for the value chain.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims to realize sustainable developmentwith business partners (purchasers and consignees) and to fulfill its social responsibilities.
1．Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country and area when conducting
transactions. We make every effort to reject relationships with anti-social forces and any undue claims from them.
2．Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based on comprehensive consideration ofcompliance with laws, regulations and social norms, business conditions, reliability, environmental activities, quality and prices of
products, services and certainty of delivery period, among others.
3．Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of information acquired throughbusiness partners.
4． Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on the environment (purchase of green
products) and works in cooperation with business partners to promote the creation of a recycling-oriented society.
5． Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust through frequent communication with domestic
and overseas business partners and mutually gaining a deeper understanding.

106Policies for Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management in order to protect customers,
enhance convenience and ensure the soundness and appropriateness of its operations in the event of outsourcing a portion or all of its
operations.
Based on these policies, Tokio Marine & Nichido selects its contractors according to the Standard for Selecting Outsourcing Contractors
and the Information Security Management System Standard. At the same time, each year the company conducts investigations of theactual status of outsourcing contractors based on the Regulations Related to Outsourcing Contractor Management, which stipulate themanagement system for outsourcing contractors, and makes improvements when inadequacies are discovered.
In the future as well, Tokio Marine Group will promote initiatives integrated into the value chain together with its business partners.

107Creating a Society Where People Can Live with Security
through Sustainable Investments and Financing
Tokio Marine Group gives consideration to the environment, including climate change, as well as to society and governance in its investment
and financing operations. We join study and research activities such as UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI), UN
Principles for Responsible Investment (PRI), Principles for Financial Action for the 21st Century and the Japan Sustainable Investment
Forum to solve to various environmental, social and governance (ESG) issues. We leverage the findings of these activities as one means to
execute sustainable investment and financing. Tokio Marine & Nichido, Tokio Marine Asset Management and Tokio Marine Capital leadefforts toward sustainable investments and financing.

Study and Research on Sustainable Investments and Financing

United Nations Environment Programme Finance Initiatives – Principles
for Sustainable Insurance (UNEP FI-PSI)
http://www.unepfi.org/
http://www.unepfi.org/psi/

UN Principles for Responsible Investment (PRI)
http://www.unpri.org/

Principles for Financial Action for the 21st Century
http://www.env.go.jp/policy/keiei_portal/kinyu/gensoku-en.html

Japan Sustainable Investment Forum
http://www.jsif.jp.net/#!english/c1tc5

108Creating a Safe, Secure and Sustainable Future throughSustainable Investments
With Tokio Marine Asset Management and Tokio Marine & Nichido taking the lead, Tokio Marine Group has formulated sustainable
investment policies and aims for the sustainable growth of investee companies and thus promotes such initiatives as holding constructive“purposeful dialogue” with investee companies and publicly announcing the exercise of voting rights and the results of the exercise of voting
rights.

Asset Management Policies
The asset management policies of Tokio Marine & Nichido, Tokio Marine Asset Management, and Tokio Marine Capital are as follows.

Tokio Marine & Nichido
Asset Management Policy from the Tokio Marine & Nichido Disclosure Report 2018(excerpt)
Besides focusing on safety, profitability and liquidity in preparation for the payment of insurance claims, Tokio Marine & Nichido also
undertakes asset management that contributes to society and public welfare. For this reason, with a main focus on Asset Liability
Management (ALM), Tokio Marine & Nichido aims at securing long-term, stable income and carrying out efficient liquidity management
under appropriate risk control giving due consideration to the characteristics of insurance products.
http://www.tokiomarine-nichido.co.jp/company/pdf/TMNF_2018_d.pdf (in Japanese) (4.8MB)

Tokio Marine Asset Management
One of Tokio Marine Asset Management’s management principles is to contribute to the development of an enriched and comfortable social
life and economic growth of society. To contribute to the development of a comfortable social life and economic growth of society, Tokio
Marine Asset Management, in conformance with its fiduciary responsibility, executes responsible investments that focus not only on financial
elements of investee companies but that also appropriately consider non-financial elements such as environmental, social and governance(ESG) issues.At the same time, Tokio Marine Asset Management actively calls on investee companies to promote medium-to-long-term
growth of these investee companies with the aim of improving medium-to-long-term returns for customers.
Tokio Marine Asset Management incorporates ESG integration, which integratedly ascertains and systematically evaluates financial andnon-financial elements, into its investment decision process. This process is commonly applied to all asset classes based on the recognition
that ESG integration enables even higher-precision company analysis and investment decisions. Tokio Marine Asset Management regards
ESG as an evaluation category that forms the foundation that supports medium-to-long-term returns for customers and has positioned
governance as the key focal point in company evaluations while also appropriately considering environmental and social and other nonfinancial elements.
https://www.tokiomarineam.com/sustainability/#responsible_investment

109

Tokio Marine Capital
Tokio Marine Capital positions “trust” as the core of its business activities. Tokio Marine Capital recognizes that fulfilling its corporate
responsibilities for promoting the permanent development of investee companies and thus realizing a sustainable society will contribute tomaintaining and further developing this “trust.”
Tokio Marine Capital handles fiduciary responsibilities on behalf of investors as a private equity fund management firm and will fulfil thissocial responsibility through its investment activities while promoting investments that earn the trust of investors.
https://www.tmcap.co.jp/english/company/index.html#esg

Asset Management Structure
The asset management structures of Tokio Marine & Nichido, Tokio Marine Asset Management and Tokio Marine Capital are as follows.

Tokio Marine & Nichido
At Tokio Marine & Nichido, ESG investment planning is carried out in the Financial Planning Department and sustainable investment andfinancing initiatives are implemented in collaboration with the Corporate Asset Management Department/Investment Management
Department, which execute transactions.

Tokio Marine Asset Management
Tokio Marine Asset Management has strengthened governance of the process for executing voting rights and the monitoring of conflicts ofinterest by establishing the Responsible Investment Committee, with the responsible director serving as chairperson, and positioning this as
the companywide organization that is required to report directly to the Board of Directors (including two independent outside directors). Tokio
Marine Asset Management has adopted a structure under which the Responsible Investment Committee composed of directors and asset
manager supervisors with abundant experience in asset management discuss and decide overall stewardship activities that encompass
policies for the execution of voting rights and promote responsible investing in companywide asset management. The Responsible
Investment Group, Investment Research Group, Japan Equities Management Group and Engagement Operation Group all collaborate inconstructive “purposeful dialogue” with investee companies and in individual decisions on the execution of voting rights.

Tokio Marine Capital
Tokio Marine Capital has established the ESG Committee and carries out investment activities based on the ESG policies prescribed by thecompany.

110Principles for Responsible Institutional Investors (Japan’s Stewardship
Code)
Based on the Japanese government’s growth strategy, the “Japan Revitalization Strategy” (Cabinet decision in June 2013), the Council ofExperts established within the Financial Services Agency announced in February 2014 the “Principles for Responsible Institutional Investors≪Japan’s Stewardship Code≫-To promote sustainable growth of companies through investment and dialogue.”“Stewardship Responsibility” means bearing responsibility for expanding medium- and long-term investment returns for “customers andbeneficiaries” (including end beneficiaries) through constructive “purposeful dialogue” (engagement) by institutional investors based on a
deep understanding of investee companies and their business environments to raise the corporate value of these companies and promote
their sustainable growth.
The Stewardship Code aims to promote medium- and long-term growth of companies through “purposeful dialogue” (engagement) byinstitutional investors with their investee companies.

Reference: Japan’s Stewardship CodePrinciple 3. Institutional investors should monitor investee companies so that they can appropriately fulfill their stewardship
responsibilities with an orientation towards the sustainable growth of the companies.
Guidance 3-3. When investors monitor investee companies, a variety of factors, including non-financial ones, may be considered as
relevant. Factors may include, for example, governance, strategy, performance, capital structure and risk management (including how
the companies address risks arising from social and environmental matters) of the investee companies. Relevance of a factor may
depend on each investor’s investment policy and may differ according to specific investee companies. Institutional investors need to use
their own judgment in choosing which factors to focus on in light of their stewardship responsibilities. (Excerpt)

In May 2014, Tokio Marine Asset Management announced it would adopt the Principles for Responsible Institutional Investors (Japan’s
Stewardship Code) to its active funds using qualitative judgments for investing in Japanese equities. In June 2017, Tokio Marine AssetManagement renewed its adoption of the principles based on a revision to the content of the Code.
In May 2014, Tokio Marine & Nichido agreed with the intent of Japan’s Stewardship Code and also announced it would adopt the Code.
Tokio Marine Asset Management: Adherence to Japanese Stewardship Code
Tokio Marine & Nichido: Adoption of Japan’s Stewardship Code (in Japanese)111

Disclosure of Execution of Voting Rights and the Results of
Execution of Voting Rights
Based on the purport of the Principles for Responsible Institutional Investors (Japan’s Stewardship Code), Tokio Marine Asset Management
and Tokio Marine & Nichido have clear policies on publicly announcing the execution of voting rights and the results of the execution of
voting rights and disclose details of their stewardship activities that include the results of the execution of voting rights.

Tokio Marine Asset Management
Individual disclosures of the execution of voting rights for Japanese equities (in Japanese)

Tokio Marine & Nichido
Overview of stewardship activities
http://www.tokiomarine-nichido.co.jp/company/pdf/stewardship.pdf (in Japanese) (618.4KB)

Value Creation through Sustainable Investments
Tokio Marine Group contributes to the creation of a safe, secure and sustainable future together with its stakeholders by developing andproviding ESG investment products.

Provision of the Tokio Marine Low-Carbon Japanese Equity Fund
Promoting initiatives toward realizing a low-carbon society is an urgent and important issue with the adoption of the United Nations
Sustainable Development Goals (SDGs) and the Paris Agreement based on the goals set by the United Nations Framework Convention on
Climate Change. Accordingly, as an initiative for contributing to the attainment of these goals, in November 2017 Tokio Marine AssetManagement established the Tokio Marine Low-Carbon Japanese Equity Fund comprised of equities of Japanese companies actively
working to reduce greenhouse gases. By launching a fund with an investment universe consisting of Japanese companies disclosing theirgreenhouse gas emissions, we will provide support on the financial side for efforts by Japanese companies to realize low-carbon operations.
Specifically, this fund was established based on the concept of investment targets aimed at securing investment returns that track the
performance of the TOPIX index and constructing a Japanese equity portfolio with half the level of carbon intensity* relative to that of thebenchmark TOPIX index. This will enable investors to not only achieve broad Japanese equity market performance but to also contribute tosupporting a reduction of greenhouse gases and the creation of a low-carbon society.
As part of efforts of Tokio Marine Group, Tokio Marine & Nichido decided to invest in this fund at the time of establishment, as the Groupaims to promote initiatives from the financial side that support greenhouse gas reductions by Japanese companies.

* Carbon intensity (CO2 emission basic units) here refers to CO2 emissions per sales of each company. The total volume of company CO2emissions varies significantly by business type and business scale. Therefore, we use this index and compare CO2 emission levels inaccordance with the actual state of business activities.
112

Provision of the Premium WorldIn December 2007, Tokio Marine Asset Management launched the Premium World, an environmental investment trust fund that invests inJapanese and other companies involved in activities under the following themes. These themes are related to environmental or social issues
arising from the growing economies and increasing population in the world, which need to be sustained or improved.
Environmental (e.g., global warming and clean energy)
Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)
Medical services and healthcare (e.g., medical techniques and promotion of better health)
For institutional investors, the company launched a socially responsible investment (SRI) fund targeting Japanese companies in January
2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group, this fund aims to obtain long-term and stableadded value based on the Group’s unique environmental, social, governance and risk management (ESGR) analysis and evaluation. In the
future, Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor and improve investment
performance over the long term while giving due consideration to ESG issues in its asset management operations.

Providing a Renewable Energy Fund
In 2012, Tokio Marine Asset Management launched the TM Nippon Solar Energy Fund for institutional investors, including corporate pension
funds, to invest in solar power plants as an investment product targeting Japan’s national infrastructure. Meanwhile, in 2017, Tokio Marine
Asset Management launched the TM Nippon Renewable Energy Fund that invests in various types of renewable energy that includes wind
power, biomass, hydropower and geothermal power in addition to solar power.
These funds are investment products that diversify investments among Japan’s renewable energy generation businesses and provide
investment income to investors from sales of electric power.
Japan initiated a feed-in tariff (FIT) system for reusable energy sources in July 2012 with a view to increasing the use of solar, wind andother reusable energy. The system requires all users of electricity, including businesses and households, to pay a surcharge on electricity
generated from renewable sources. The TM Nippon Solar Energy Fund, which is based on this FIT system, is designed to return investment
income to citizens of Japan through corporate pension funds, the major investor of the fund.
Tokio Marine Asset Management believes that this fund will contribute to the diversification of energy sources. By offering investment
opportunities of social significance through this fund, the company strives to fulfill its social roles and responsibilities as an asset
management company.

113

Providing an Engagement-Focused Fund to Invest in JapaneseCompanies
With the launch of Japan’s Stewardship Code in February 2014, the importance of engagement between institutional investors andcompanies is further increasing its significance from a viewpoint of responsible investment.
Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment Partners (GO)*, launched the TMAM-GO JapanEngagement Fund in March 2012. This engagement-focused fund primarily invests in small- to medium-sized Japanese companies having
strong core businesses. By promoting engagement with investee companies based on a full understanding of the corporate culture in Japan,
the company intends to deepen mutual understanding between investors and Japanese companies and provide increased corporate value
over the long term.

* GO Investment Partners (GO)An independent asset management partnership based in London, with its founder being the pioneer in the field of responsible stock
ownership. The organization is characterized by its investment strategy that focuses on enhancement of long-term corporate value throughamicable engagement with investee companies listed on European stock markets.

Tokio Marine Asset Management

Establishing Japan’s First Fund to Invest in Microfinance-Related Assets
We provide microfinance services mainly to low-income earners in emerging and developing countries.
Reducing Poverty (Reducing World Poverty)

114

Core Theme 1: Providing Safety and Security

The world is now facing various social issues, inflicted byfrequent large-scale natural disasters, demographic shifts,
income disparities and poverty. In Japan as well, issues are
becoming prevalent also in relation with technologicalinnovation as well as community resilience (disaster prevention
and mitigation) and the country’s declining birth rate and aging
population. These issues may induce drastic changes in risks
surrounding the insurance business. To protect people,
including our customers, from these varying risks and also
capture business opportunities while responding to these risks,
Tokio Marine Group has selected “Providing Safety andSecurity” as one of our three CSR core themes. We are making efforts toward a safe, secure and sustainable future throughout our
entire business activities from conducting research on natural disaster risk to providing products and services that are beneficial for
safety and security and undertaking local community and social contribution activities leading to safety and security.

115

Making Society Resilient to Natural Disasters
One mission of Tokio Marine Group is to provide, in response to natural disaster risk, products and services leading to the safety andsecurity of customers and local communities. To achieve this mission, we are applying our knowledge, which we have accumulated
through research on natural disaster risk and participation in international initiatives, to the development of insurance products andservices and are promoting activities to disseminate our know-how on disaster prevention and mitigation widely throughout society.
Even after a disaster, we focus on making swift claims payments and providing services for the early recovery of business operations.

Building a Secure Society by Leveraging Traffic Technology Innovation
Another mission of Tokio Marine Group is to deliver traffic safety and security through its non-life insurance products and services. Tokio
Marine Group provides insurance products and services that quickly capture the latest innovation in traffic technology, and will contributeto increasing society’s preparedness against traffic risk and prevention of traffic accidents.

Building a Secure Society by Responding to Varying Lifestyles and Changes inSociety
Tokio Marine Group offers products and services that increase safety in all aspects of people’s living through its home, travel and otherinsurance. We have also started providing services to counter the growing corporate governance and cyber risks resulting from businessglobalization and technology innovation. Overall, we are working to provide comprehensive coverage matched to the needs of our dayto-day life.

Eliminating Poverty in Society
Based on its know-how accumulated in the insurance business, Tokio Marine Group has developed and initiated sales of weather
insurance and microinsurance in India, thereby providing low-income earners with greater access to insurance. We also hope tocontribute to the resolution of poverty issues in the world through financing to and investment in financial institutions providing
microfinancing services.

116

Examples of CSR approach (Providing Safety and Security)

Value Creation

Providing safety and security to customers, local communities and society worldwide through the insurance

business

Risks and Opportunities Associated with Climate Change
Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and other natural disasters caused byclimate change. The insurance business has a close relationship with weather disasters and therefore risks such as the following
are possible.
Growth in the number of insured contingencies and insurance claims payment amounts due to an increase in weather disasterrisk
A sharp rise in reinsurance premiums due to increases in large-scale weather disasters
Worsening fund position due to an increase in insurance claims payment amounts resulting from weather disasters
Risk of discontinuation of business due to the impact of weather disasters on buildings, IT facilities and other facilities
Risk of impacts from weather disasters in countries and regions throughout the world along with growth in the overseas
insurance business117

In 2007, the Intergovernmental Panel on Climate Change (IPCC), which collects scientific research into climate change, wasawarded the Nobel Peace Prize for its contributions to raising recognition of climate change. Established in 1988, the IPCC
presents the current state, causes, impact, adaptation measures and mitigation measures concerning climate change throughmeans such as assessment reports. In its “Special Report on Managing the Risks of Extreme Events and Disasters to Advance
Climate Change Adaptation” issued in 2012, the IPCC supplemented previous research with an appeal to the importance ofadaptation and disaster risk management with respect to climate change.
The IPCC Fifth Assessment Report announced from 2013 to 2014 provided, in addition to the topics discussed in past reports, amore detailed quantitative assessment of impacts on food and incomes and made an appeal to government decision-makers. The
Working Group II Report states that besides river overflows and coastal region seawater immersion that causes flooding, theincreases in the severity and frequency of extreme weather disasters are conspicuous risk factors at the global level. In view of this,the report cited insurance systems as one of the economic sectors affected by these risk factors.
Although weather phenomena are natural occurrences that are beyond our control, it is possible to prepare ourselves and adopt
measures against the increasing risks of weather disasters. Tokio Marine Group regards these evolving risks as opportunities andaims to promote risk-based management to maintain a sound financial base and to provide protection to customers and society byoffering appropriate insurance products and risk management services. We are promoting the following specific measures asactivities for creating opportunities.
Promoting research on weather disaster risk through industry-academia collaboration with universities, including The Universityof Tokyo, Nagoya University and Kyoto University, etc.
Establishing investment funds for facilities for renewable energy such as solar power and providing related insurance andconsulting services
Providing insurance products and risk management services to cover weather disaster risk in developed and developing
countries
Providing insurance so that persons engaged in agriculture can make preparations against extreme weather in developing
countries and regions
Activities for making policy recommendations to encourage disclosures that will help investment decisions through participationin an initiative led by the Task Force on Climate-related Financial Disclosures (TCFD) of the Financial Stability Board (FSB)
Creating a sustainable society by utilizing disaster risk financing and an insurance scheme
Enlightenment and educational activities related to weather disaster risk

Making Society Resilient to Natural Disasters
Building a Secure Society by Leveraging Traffic Technology Innovation
Building a Secure Society by Responding to Varying Lifestyles and Changes in Society
Eliminating Poverty in Society118

Making Society Resilient to Natural Disasters
Resolving disaster issues and mitigating disaster damage are two major concerns in the international community and challenges weshould tackle. Consequently, Tokio Marine Group engages in an array of initiatives in relation to disaster prevention, including three
initiatives cited in the “Compilation of Private Sector Example Initiatives for Building National Resilience,” a reference material publishedby the Cabinet Secretariat (May 2018 edition). These are: Earthquake and tsunami risk research, industry-academia collaboration
between Tohoku University and Tokio Marine & Nichido; Disaster Prevention Lessons to cultivate the ability to survive a disaster; andContributing to disaster prevention and mitigation, utilizing the ecosystems in coastal areas.
We are applying our knowledge in the areas of natural disasters as well as disaster prevention and mitigation, which we haveaccumulated through research on natural disaster risk and participation in international initiatives, to the development and provision of
products and services leading to the safety and security of customers and local communities well into the future. At the same time, weare promoting activities to disseminate our knowledge on disasters and disaster prevention and mitigation widely throughout society
through such efforts as raising disaster prevention awareness of children as well as companies before a disaster strikes. Even after adisaster, we focus on making appropriate and swift claims payments and providing services for the early recovery of business operationsof companies affected by the disaster. Tokio Marine Group seeks to contribute to building a safe and secure society that is strongly
resilient to natural disasters by providing total responses before and after disasters through its diverse products and services andvarious initiatives, including activities to raise disaster prevention awareness, provide relief funds and engage employee volunteers.
Tokio Marine Group’s initiatives to promote disaster prevention contribute to achieving five of the Sustainable Development Goals (SDG)
specified in “Transforming our World: the 2030 Agenda for Sustainable Development,” which was adopted at the United Nations
Sustainable Development Summit in September 2015. These five goals are: SDG 1 (No poverty), SDG 9 (Industry, innovation andinfrastructure), SDG 11 (Sustainable cities and communities), SDG 13 (Climate action) and SDG 17 (Partnerships for the goals). We willcontinue to promote our efforts to make society resilient to natural disasters by collaborating with various stakeholders.

119Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

1.5 Build the resilience of the poor and those
1. No poverty

in vulnerable situations and reduce their
exposure and vulnerability to climate-related

All content in generalextreme events
9.a Facilitate sustainable and resilient
infrastructure development in developing
countries through enhanced financial,

Product and Service Planning and Research

9. Industry, innovation andtechnological and technical support to small

Participation in the World Bank’s Pacificinfrastructureisland developing States

Disaster Risk Financing Pilot Program

9.5 Enhance scientific research, upgrade theProduct and Service Planning and Researchtechnological capabilities of industrial sectors
in all countries

11. Sustainable cities andcommunities

11.5 Significantly reduce the number of

Product and Service Planning and Research

deaths and the number of people affected by

Building a Society Capable of Adapting todisasters, including water-related disasters

Climate Change and Weather Disaster Risk

11.b Implementing integrated policies andplans towards inclusion, resource efficiency,

Product and Service Planning and Research

mitigation and adaptation to climate change

Building a Society Capable of Adapting toin line with the Sendai Framework for

Earthquake and Tsunami Risk

Disaster Risk Reduction 2015-2030
13.1 Strengthen resilience and adaptive
capacity to climate-related hazards andAll content in generalnatural disasters
13. Climate action

13.3 Improve education, awareness-raisingand human and institutional capacity on

Product and Service Planning and Research

climate change mitigation, adaptation,

Pre-Disaster Action

impact reduction and early warning

17. Partnerships for the goals

17.16 Enhance the global partnership for

Product and Service Planning and Researchsustainable development

Multi-stakeholder dialogue

Section composition

Product and Service Planning andResearch

Products and Services

With a view toward providing products and services

against natural disaster risk, Tokio Marine Groupleading to the safety and security of customers anddelivers safety and security to all people and society

local communities well into the future, Tokio Marine

by providing disaster-related products and services

Group has been actively engaged in research on risks

including support services for early recovery.

In order to increase preparedness by way of insurance

concerning climate change and natural disasters
through industry-academia collaboration and promotes
the development and the provision of products andservices tailored to new risks.

120

Local Community Contribution
Based on the lessons learned from earthquakes andPost-Disaster Response andRecoveryother disasters in the past, and as a means to help

To deliver a sense of security at the earliest

people prepare for future disasters and raise disaster

opportunity after an earthquake or any other disaster,

prevention awareness among children as well as

Tokio Marine Group takes all possible measures forcompanies, Tokio Marine Group disseminates disastersmoothly receiving insurance claims reports andprevention information through the media and holds

engages in recovery support for affected areas,

disaster prevention seminars and lessons for children

including employee volunteer activities.

and adults jointly with research and otherorganizations who are our partners in industryacademia collaboration.

Product and Service Planning and Research
Responding to risks associated with “climate change and natural disasters,” one of Tokio Marine Group’s CSR material issues includedin this theme, also comprises a major management issue that the global insurance industry must address in the medium to long term.
Through industry-academia collaboration with The University of Tokyo, Nagoya University, Kyoto University and Tohoku University,
Tokio Marine Group engages in research on climate change and natural disaster risk in an effort to gain deeper scientific insight into
disaster prevention and mitigation and to raise the sophistication of measuring methods through risk modelling to ascertain risk volume
in even greater detail. Our efforts in this area include development of a stochastic risk assessment approach. We believe that in addition
to providing products and services in developed countries it is also important to disseminate the ideas of an insurance mechanism andrisk management practices in developing countries and regions particularly vulnerable to the impact of climate change and natural
disasters in accordance with the Sendai Framework for Disaster Risk Reduction 2015-2030, which provides new world guidelines fordisaster risk reduction. To this end, we are working to resolve disaster issues and mitigate disaster damage globally by using theoutcomes of our industry-academia research to the benefit of society and by taking part in international initiatives, such as the UNISDR
Private Sector Alliance for Disaster Resilient Societies (ARISE) and The Geneva Association’s Extreme Events and Climate Risk
(EE+CR) Working Group.

121

Building a Society Capable of Reducing and Adapting to Risks
Resulting from Climate Change and Natural Disasters
The 21st session of the Conference of the Parties to the UNFCCC (COP21) held in December 2015 adopted the Paris Agreement as a
new international framework of measures against climate change for 2020 onwards. As the world’s common long-term goal, the Paris
Agreement aims to keep a global temperature rise below 2 degrees Celsius above pre-industrial levels. The agreement also makes aclear link between itself and the Sendai Framework for Disaster Risk Reduction 2015-2030, which was adopted at the Third United
Nations World Conference on Disaster Risk Reduction held in Sendai in March 2015. There is a concern for the growing natural disasterrisk due to climate change, and Tokio Marine Group, working to resolve disaster issues and mitigate disaster damage, also gives due
attention to the goal of the Paris Agreement and intends to contribute to its achievement.
Climate change due to global warming and other factors is considered to possibly bring about major changes in the frequency and scaleof weather disasters in the future. As such, basing analyses only on past statistical data may prevent appropriate risk assessment andsignificantly impact the calculation of insurance premiums and the ability to pay insurance claims in the event of a serious disaster.
In response, Tokio Marine Group conducts research on climate change and natural disaster risk and on earthquake and tsunami risk
through industry-academia collaboration and presents the outcomes at conferences and forums on disaster risk reduction. We alsoutilize these outcomes in our social contribution activities and disseminate relevant information to the public. Additionally, we proactively
participate in initiatives and events related to climate change to disseminate the outcomes and details of our industry-academia research
activities to the world and engage in multi-stakeholder dialogue to share information about the latest research projects and discuss how
to promote disaster prevention.

122

Research on Climate Change and Natural Disaster Risk

Building a Society Capable of Adapting to Climate Change andWeather Disaster Risk
By matching forecasts of future changes in risk due to climate change and other meteorological risk assessment approaches to a baseof conventional risk assessment approaches, Tokio Marine Group is aiming to create a more advanced approach to climate change andweather disaster risk assessment.

Utilizing Research Outcomes to Provide Products and Services for Adapting to
Climate Change
There is a concern that damage concerning natural disasters will increase due to climate change and the resulting greater fluctuations innatural phenomena. Tokio Marine Group is promoting initiatives to resolve weather and other disaster issues and mitigate disasterdamage through its business operations. However, as changes in climate and fluctuations in natural phenomena increase, using only
the past disaster and insured contingency data may prevent appropriate weather disaster risk assessment and may reduce our ability toprovide insurance products and services covering weather disaster risk to customers and local communities as we have done
previously.
In response, Tokio Marine Group seeks to promote research on climate change and weather disaster risk in collaboration with theworld’s leading scientists and researchers and to use research outcomes and other various findings broadly to the benefit of society.
Simultaneously, as a corporate group engaging in the insurance business, we intend to translate our research activities into the ability tosustainably provide insurance products and related services to customers and local communities.
Tokio Marine Group will continue to forge ahead with research on climate change and natural disaster risk with the world’s leading
scientists and researchers through industry-academia collaboration and proactively leverage knowledge gained through such research.

Joint Research with The University of Tokyo: Forecasting Future Changes in
Typhoon Risk Using Climate Models
With the aim of forecasting future changes in typhoon risk due to global warming, the Tokio Marine Research Institute has been
undertaking joint research with The University of Tokyo using an originally developed stochastic typhoon model that estimates futurechanges in typhoons. More recently, we have also been engaging in research related to forecasts of annual typhoon trends inaddition to assessing the impact of global warming on typhoon risk.
The Atmosphere and Ocean Research Institute at The University of Tokyo, our partner in this joint research, has been conducting
research into climate change and other climate systems using an integrated analysis of observation data and results of simulations
based on climate models. Professor Masahide Kimoto and other researchers have contributed as lead authors to the creation of the
IPCC assessment reports, which are a compilation of the latest findings on climate change, and The University of Tokyo has received
acclaim from around the world for the widely used research results.
The charts below show estimates of the impact of global warming on typhoons based on climate change forecast data frominstitutions worldwide, using the stochastic typhoon model. These charts indicate the possibility that future typhoons will take moreeastward tracks and will become stronger.

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The charts at the bottom show warming differentials. Of these, in the charts showing typhoon generation and tracks, blue represents
locations where typhoons will decrease in the future, and red represents locations where they will increase. Also, in the chart showing
central atmospheric pressure, blue represents locations where central atmospheric pressure will decrease in the future.

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Joint Research with Nagoya University: Typhoon and Precipitation Simulation
Using High Spatial Resolution Model
With the aim of analyzing how climate phenomenon such as typhoons, rapidly growing atmospheric depressions and localized
torrential downpours are changing along with climate change, the Tokio Marine Research Institute is performing joint research with
Nagoya University as part of efforts to promote research on future natural disaster risk, with particular focus on changes inprecipitation amounts.
An accurate understanding of problems surrounding environmental changes in the hydrosphere and atmosphere calls for researchfrom an integrated perspective involving physics, chemistry, biology and other sciences. The Institute for Space-Earth Environmental
Research at Nagoya University, our partner in this joint research, conducts diversified research into the processes in water cycle
systems. As part of this research, Nagoya University Professor Kazuhisa Tsuboki has developed a high spatial resolution model able
to perform detailed simulation of clouds and precipitation, and is advancing research into the structure and mechanisms of heavy
rain, typhoons, tornadoes and other phenomena.
In July 2018, heavy rain hit and caused enormous damage in the entire western Japan. The charts below show the results using
Nagoya University’s high spatial resolution model to simulate rainfall. Comparing the chart on the left showing the simulation results
and the chart on the right showing the actual observed rainfall amounts, we can see that the simulation has recreated rain-hit areasand precipitation volume very accurately.
The results also reveal that global warming in the future will likely cause an increase in the number of heavy rainfall events that may
result in large-scale disasters. We will promote research on how global warming affects precipitation volume.

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Joint Research with Kyoto University: Assessment of Water Disaster Risk under
Future Climate Conditions
The Tokio Marine Research Institute is engaging in joint research with Kyoto University with the aim of quantitatively assessingchanges in water disaster risk under future climate conditions. By also leveraging know-how for estimating precipitation volume under
future climate conditions, which has been gained through joint research with Nagoya University, we are developing methods toassess water disaster risk under future climatic conditions.
The Disaster Prevention Research Institute and the Graduate School of Engineering at Kyoto University have top-class researchers
in the area of water disaster risk, including Professor Eiichi Nakakita and Professor Yasuto Tachikawa. They have developed a river
flow volume model for Japan’s rivers, using such factors as rainfall totals as well as short-term rainfall amounts to simulate andforecast river flow volume following rain.
The charts below show the results of flood simulations on the Arakawa River based on river flow volumes calculated by using
precipitation data from the Database for Policy Decision-Making for Future Climate Change (“d4PDF”), a database created through alarge-scale ensemble experiment. The chart on the right simulates a flood under future climate conditions. It shows wider waterimmersed surface areas and deeper water immersion than the chart on the left, which shows a flood under the current climate
conditions.
In the future, we plan to proceed with the development of a river flow volume model for rivers in Southeast Asia, starting with
Vietnam.

Research Presentations at Academic Societies and Other Gatherings
We will publicize the results of the above joint research to a broad audience through presentations at academic and other conferences.
Since fiscal 2008, we have been continually announcing the results of joint research with The University of Tokyo, Nagoya University
and Kyoto University, respectively, at the Meteorological Society of Japan (twice a year).
Since fiscal 2013, we have been announcing the results of joint research with Nagoya University and Kyoto University, respectively,
at the Japan Society of Hydrology and Water Resources (once a year).
In fiscal 2017, we presented the results of our ongoing joint research with Nagoya University and Kyoto University, respectively, at
the Japanese Society of Insurance Science.

Major presentations (example):
Meteorological Society of Japan presentation (research on typhoon risk) (in Japanese) (2.8MB)
Japan Society of Hydrology and Water Resources presentation (research on water disaster risk) (in Japanese) (1.8MB)

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Building a Society Capable of Reducing and Adapting to Earthquake
and Tsunami Risk
In recent years, low-frequency major earthquakes have inflicted serious damage around the world, as seen in the earthquakes in Chileand Northern Sumatra, the Great Sichuan Earthquake and the Great East Japan Earthquake. Against this background, Tokio Marine
Group brings together the expertise and data gained through its non-life insurance and risk consulting businesses to advance initiatives
leading to the safety and security of society.

Earthquake and Tsunami Risk Research in Collaboration with the International
Research Institute of Disaster Science at Tohoku University

Endowed Research Division,
IRIDeS, Tohoku University
Image of a tsunami simulation model
Source: IRIDeS, Tohoku University

In July 2011, Tokio Marine & Nichido concluded an industry-academia collaborative agreement with Tohoku University and began
research and development and human resource development initiatives in disaster science. The initiatives drew upon Tohoku
University’s knowledge and data concerning tsunami risk assessment and other areas of disaster science, and Tokio Marine &Nichido’s knowledge and data concerning earthquake and tsunami risk accumulated through its insurance business.
At Tohoku University, our partner in this collaborative research, the International Research Institute of Disaster Science (IRIDeS) andan endowed research division named the Earthquake-induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido) establishedwithin IRIDeS have researchers, including Professor and IRIDeS Director Fumihiko Imamura, who are engaging in assessment ofearthquake and tsunami risk and activities to promote disaster prevention and mitigation in local communities. To date, we haveconducted assessment of actual damage caused by the East Japan Earthquake, assessment of tsunamis following major pastearthquakes and research on tsunami risk assessment methods that take into consideration vulnerabilities and disaster readinesscapabilities in society both in Japan and overseas. We have also held seminars and developed disaster prevention educational tools
to disseminate the knowledge thus obtained widely throughout society.
Our activities since April 2012 were selected as a winner of the third Good Practice award in the insurance category at the annual
general meeting of the Ministry of the Environment’s Principles for Financial Action for the 21st Century initiative held on March 11,
2015.
Below, Chart 1 shows the simulation results of the earthquake-induced tsunami in the Tohoku region in 2011, which hit Kesennuma
City, Miyagi Prefecture. This simulation enables us to estimate the distribution of debris and other objects washed ashore and thevolume of tsunami deposit, and provides data that is valuable in formulating measures for preventing combined damage as well as
post-disaster response plans.
Chart 2 provides tsunami hazard maps showing tsunamis that have occurred around the world in the past 400 years. These maps
indicate that we need to examine not just past tsunamis but also those that are likely to occur in the future.
In March 2017, our research on effects of coastal forests to mitigate tsunami damage, which is being conducted since April 2015,
won an outstanding achievement award in the Green Resilience Award category of the Japan Resilience Awards 2017 hosted by the
Association for Resilience Japan. Under the same award program, our industry-academia collaborative initiative with Tohoku
University for building a disaster-resilient community won an excellent award in March 2018. Through industry-academia
collaboration with Tohoku University as well as collaboration with various industry, government, academia and private-sector
stakeholders, Tokio Marine & Nichido will continue to promote efforts to support recovery of disaster-affected areas, increase
resilience in local communities and countries across the world and deliver solutions for a safe and secure future.

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Chart 1: Simulation of the combined damage in Kesennuma City caused by the earthquake-induced tsunami in the Tohoku region in2011 (Created by IRIDeS, Tohoku University)

Chart 2: Tsunami hazard maps showing tsunamis that have occurred around the world in the past 400 years (Created by IRIDeS,
Tohoku University)
Research Presentations at Academic and Other Conferences
We present and disseminate the results of the above research at academic conferences and symposiums both in and outside Japan. In
fiscal 2017, we conducted 16 presentations at academic conferences in Japan and overseas and disseminated information at the FirstWorld Disaster Risk Reduction (Bosai) Forum and the Second National Conference on Disaster Risk Reduction, both held in Sendai in
November 2017. The Asia Oceania Geosciences Society (AOGS), established to promote geosciences in the Asia-Oceania region, held
its annual meeting in June 2018 in Honolulu, Hawaii. At the meeting, faculty members of our endowed research division within IRIDeS
presented the results of our ongoing earthquake and tsunami risk research.

Major presentations (example):
Development of tsunami risk assessment methods (in Japanese) (2.4MB)
Research on quantitative evaluation of tsunami damage reduction by coastal forests (2.2MB)
New disaster education method utilizing a “stamp rally” (stamp collecting game) (4.7MB)
Disaster Surveys
We also conduct damage and other surveys and risk assessment when a major disaster strikes in or outside Japan. In June 2016, weconducted a field survey of the damage caused by the Kumamoto earthquakes. Also, in response to the tsunami induced by anearthquake that occurred off the cost of Fukushima Prefecture in November 2016, we conducted a survey on the response of society
along with a damage survey. The survey results have been presented in the “The Frontline of Risk Management,” a series of reports
published by Tokio Marine & Nichido Risk Consulting, a Tokio Marine Group company.

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Summary of Activities to Date
In April 2012, an endowed research division named the Earthquake-induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido)
was established within IRIDeS at Tohoku University. This division has been engaging in research on the following topics.

PeriodResearch topic
Research into earthquake and tsunami risk assessment
Analysis of the wave height distribution and arrival time of tsunamis caused
by major past earthquakes, including the Great East Japan Earthquake
Research and development of more reliable damage simulations that take

April 2012 ～into consideration vulnerabilities and disaster readiness capabilities in society
both in Japan and overseas and tsunami risk assessment methods thatfactor in the probability of occurrence
Research into tsunami evacuation (e.g., providing basic information fordisaster mitigation planning of coastal areas and cooperating in formulationof tsunami evacuation plans of regional municipal bodies)
Research on effects of coastal forests to mitigate tsunami damage
Research on raising the sophistication of tsunami numerical simulation

April 2015 ～models (encompassing simulations of tsunami-induced flooding, movementof floating objects and movement of soil)
Development of a mobile application (to assess the depth of immersion andimmersed surface areas of the 2011 tsunami and subsequent damage tofishing boats)
Research on damage to farming rafts and eelgrass beds caused by the 2011

April 2016 ～earthquake and tsunami
Research on assessment of global tsunami hazards and risk
Research on human damage in past tsunamis

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Dissemination of Information

Local Disaster Prevention and Social Contribution Activities
Disaster Prevention Lessons
Making Society Resilient to Natural Disasters > Local Community Contribution > Disaster Prevention Lessons

Providing School Disaster Mitigation Awareness Lessons through Tohoku
University
Utilizing the lessons learned from the Great East Japan Earthquake, Tokio Marine& Nichido’s endowed research division (Earthquake-induced Tsunami Risk
Evaluation Field) established within IRIDeS, Tohoku University, started providing
school disaster mitigation awareness lessons for children in fiscal 2014 to build asociety resilient to disasters. The lessons have been provided at schools to morethan 10,000 children in Japan. The scope of the activity is expanding from Tohoku
to other regions, which are likely to be affected by an impending earthquake in the
Nankai Trough and its subsequent tsunami. Overseas, the activity is now carriedout also in Hawaii, Thailand, Indonesia and the Philippines.
The lessons translate the knowledge cultivated through disaster science research of IRIDeS into educational materials that describe
disaster risk from a scientific viewpoint, yet in a manner easily comprehensible by children. An original group work tool incorporating
elements of brain science and cognitive psychology, “Disaster Prevention and Mitigation Stamp Rally (stamp collecting game),” has also
been developed and is used as a teaching aid. As we surveyed and analyzed changes in children’s awareness, we discovered that there
is a regional distinction in basic levels of disaster risk awareness between disaster-prone regions and disaster-free regions. Both groups
show similarly higher risk awareness immediately after the lessons, but a decline in awareness over time is greater in the second groupthan in the first group. In the face of increasing and diversifying disasters, it is essential to provide disaster prevention education on acontinuous basis for promoting disaster prevention and mitigation.
Children who have received our school disaster mitigation awareness lessons are now leading disaster prevention in their local
communities. Among similar initiatives undertaken by universities nationwide, our lessons are unique in that these are social contribution
activities covering much greater areas. At the Japan Resilience Awards 2018, our initiative won a gold award in the Educational
Institutions category. Tokio Marine Group will continue to collaborate with Tohoku University and facilitate activities to raise children’s
disaster prevention awareness.

Natural Disaster Risk Seminar by Tokio Marine & Nichido and the Tokio Marine
Research Institute
Making Society Resilient to Natural Disasters > Local Community Contribution > Natural Disaster Risk Seminar by Tokio Marine &Nichido and the Tokio Marine Research Institute130Supporting the Formulation of Disaster Mitigation and Tsunami Evacuation Plans
of Regional Municipal Bodies
Tokio Marine & Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evaluation Field) established within IRIDeS at
Tohoku University in April 2012 has been engaging in research on earthquake and tsunami risk assessment and tsunami evacuation
procedures. The division provides its research outcomes as basic information for disaster mitigation planning of coastal areas andcooperates in formulating disaster evacuation plans of regional municipal bodies. Jointly with IRIDeS, the division also promotes suchactivities as disseminating information and providing recommendations for raising disaster readiness and mitigation for society as awhole.

Website and Booklets
Building a Society with High Disaster Prevention Awareness – For Tomorrow’s
Smiles: Disaster Readiness and Mitigation Information Website, and Clear File
Folder for Disaster Prevention
Since March 2013, Tokio Marine & Nichido has been operating the “For Tomorrow’s Smiles:
Disaster Readiness and Mitigation Information Website” with the aim of contributing to thecreation of a secure, safe and sustainable society and providing an opportunity for people tothink about disaster readiness and mitigation in their homes.
Utilizing knowledge obtained from joint research through industry-academia collaboration with
IRIDeS at Tohoku University, this site uses illustrations, comics and games to offer easily
understood explanations of the mechanisms behind “earthquakes, tsunamis, typhoons,
tornadoes, torrential downpours and heavy snowfalls, as well as infectious diseases,” along with such other topics in preparing
ourselves for disasters.
In fiscal 2017, we added 10 quiz questions designed for people to learn about disaster prevention and mitigation.
For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)

As a result of its joint research with IRIDeS at Tohoku University, Tokio Marine & Nichido
has also created the Clear File Folder for Disaster Prevention, which lists emergency
goods households should have on hand at all times and specific measures to take in theevent of an earthquake or tsunami. The folder is available in four versions, Earthquake,
Tsunami, Emergency Goods and Earthquake (“Action” edition), and is useful for keeping
important documents in case of a disaster. These file folders are distributed during Disaster
Prevention Lessons, which are hosted by the company and conducted by employee andagent volunteers at elementary schools, included in Tokio Marine Group’s annual CSR
Booklet and used in marketing operations as novelty goods to customers, thereby offering
ideas of disaster prevention measures that combine the latest knowledge of a university research institute and an insurance company tothe public in an easy-to-understand manner.

Tokio Marine Group’s CSR Booklet

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Multi-Stakeholder Dialogue
Tokio Marine Group collaborates with insurance companies worldwide to conduct surveys and research into climate change and natural
disaster risk and to engage in multi-stakeholder dialogue aimed at reducing and mitigating the risks placed on economic and social life.

The Geneva Association
The Geneva Association： Extreme Events and Climate Risk Working Group
Tokio Marine & Nichido participates in The Geneva Association’s Extreme Events and Climate Risk (EE+CR) Working Group. In
collaboration with insurance companies and other participants worldwide, the company is surveying and researching the impacts ofregional climate change and natural disaster risks on the insurance business, economies and society. As one of the EE+CR Working
Group’s initiatives, in creating the United Nations’ “Global Assessment Report on Disaster Risk Reduction 2013,” Tokio Marine & Nichido
assisted with sections concerning the Great East Japan Earthquake, which were included in the “Contribution of the Insurance Industry
in Lessening Disaster Risk: Case Study Collection” (May 2013), a report corroborating statements concerning the role of insurance inlessening risk.
Working in collaboration with The Geneva Association’s secretariat, in October 2013 Tokio Marine & Nichido held the Geneva
Association’s “Fifth Climate Risk and Insurance Seminar” in Sendai, where it welcomed Margareta Wahlström, the then United Nations
Special Representative of the Secretary-General for Disaster Risk Reduction. On March 16, 2015 Tokio Marine & Nichido also held The
Geneva Association’s Public Forum Event, “Insurance as contributors to problem solving and impact reduction,” at the Third United
Nations World Conference on Disaster Risk Reduction, which took place once again in Sendai. During the conference, Shuzo Sumi, thethen Chairman of the Board of Tokio Marine & Nichido, and Anna Maria D’Hulster, Secretary General of The Geneva Association, alongwith other members, met with Margareta Wahlström and confirmed that the insurance industry will continue to work together with theUnited Nations and other organizations under the Sendai Framework for Disaster Risk Reduction 2015-2030 and contribute to ensuring
disaster readiness around the world.
The 21st session of the Conference of the Parties to the UNFCCC (COP21) was held from the end of November to early December
2015 in Paris, France. Taking the opportunity of COP21, the Organisation for Economic Co-operation and Development (OECD) and
The Geneva Association held the Special Session on Climate Change and the Insurance Sector at the OECD headquarters in Paris on
December 3, 2015. From Tokio Marine & Nichido, Masaaki Nagamura, General Manager and Division Head, CSR Division, Corporate
Planning Department, joined the session as a panelist and shared some of the findings of a research project undertaken by Tokio
Marine Group to forecast typhoon formation under future climate conditions. While explaining our desire to leverage these findings instrengthening society’s resilience in the future, he encouraged stronger government and private sector collaboration in developing
countries, which are prone to natural disasters, as well as utilization by governments of the relevant knowledge accumulated by privatesector insurance companies.

Initiatives and Events Related to Climate Change Risk
ClimateWise： Thought Leadership "The role of insurers in strengthening
business resilience to climate risk"
Tokio Marine & Nichido is the only insurance company in Asia participating in the U.K.-based ClimateWise climate change initiative.
Tokio Marine & Nichido (Chairman at the time Kunio Ishihara), drawing on the experiences of insurance companies following the Great
East Japan Earthquake and the flooding in Thailand, put forth a proposal in February 2013 entitled “The role of insurers in strengthening
business resilience to climate risk” as an article in the Thought Leadership Series (i.e., a proposal to strengthen the role of the insurance
industry with respect to climate change risk) under ClimateWise. Specifically, the recommendation stated that “advance preparation ofbusiness continuity planning (BCP) that factors in supply chain risks, along with rapid business recovery planning, are important increating resilience against future climate change and natural disaster risk; as such, companies (and managers) should leverage theknowledge of insurance companies in addressing these.”
ClimateWise Thought Leadership Series (340.6KB)
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Providing Recommendations to Society in a Public Symposium of the UNISDR
ARISE Network Japan Based on “How Businesses Meet the Challenge of Extreme
Weather Events”
On March 10, 2017, the UNISDR Private Sector Alliance for Disaster Resilient Societies (ARISE) Network Japan hosted a public
symposium in Tokyo on the theme of “How businesses meet the challenge of extreme weather events.” In the first part of thesymposium, the Japanese government (Cabinet Office, Ministry of the Environment and Ministry of Land, Infrastructure, Transport andTourism) reported the latest developments in this field. In the second part, members of the ARISE Network Japan delivered
presentations on their initiatives. The Tokio Marine Research Institute, serving as a think tank in Tokio Marine Group, gave a lecture on“Modeling flood risks of Arakawa River valley under future climate,” stressed the need to disseminate information on global warming
through the promotion of industry-academia collaboration and made recommendations for building a safe, secure and sustainable
future.

Providing Recommendations to Society via the First World Disaster Risk
Reduction (Bosai) Forum and the Second National Conference on Disaster Risk
Reduction
From November 25 to 28, 2017, the First World Disaster Risk Reduction (Bosai) Forum and the Second National Conference on
Disaster Risk Reduction were held in Sendai. On November 27, Tokio Marine & Nichido and IRIDeS at Tohoku University, incollaboration with Tokio Marine & Nichido Risk Consulting, hosted an industry-academia forum entitled “Building a disaster-resilient
community in the Asia-Pacific – The power of science and insurance.” After a keynote presentation by Professor and IRIDeS Director
Fumihiko Imamura, we held a panel discussion with panelists and a moderator from the Asia-Pacific Financial Forum, the Ministry of
Finance, the World Bank and Tokio Marine & Nichido and provided recommendations on developing an effective disaster risk
management system to build a society resilient to disasters.

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Pre-Disaster Action

Products and Services
In order to increase preparedness by way of insurance against natural disaster risk, Tokio Marine Group delivers safety and security toall people and society by providing disaster-related products and services including support services for early recovery.

Participation in the World Bank’s Pacific Disaster Risk Financing Pilot
ProgramTokio Marine & Nichido participated in the Pacific Disaster Risk Financing Pilot Program implemented by the Japanese government incooperation with island nation governments, the World Bank and private-sector insurance companies as an international contribution
initiative in the field of disaster readiness and mitigation.
Operated as a Public-Private Partnership (PPP), the program consists of natural disaster derivatives as support measures for disasterreadiness and mitigation in five Pacific island nations, namely the Republic of Vanuatu, Independent State of Samoa, Kingdom of

Tonga, Republic of the Marshall Islands and the Cook Islands (each island nation ⇔ International Development Association (IDA) ⇔ five
private insurance companies). In the event that an island nation incurs economic losses (model losses) in excess of assumptions
specified for each nation as a result of natural disasters (earthquakes, tsunamis and tropical cyclones), insurance companies shall pay
to the government of the island nation, via IDA, a previously established compensation value.

Early Disaster Recovery Support Service through a Tie-Up with
BELFOR
Tokio Marine & Nichido has formed a partnership with BELFOR (Japan) Co., Ltd., a company possessing highly specialized
technologies in the disaster recovery support field, and has been providing the Early Disaster Recovery Support Service for corporate
customers. The company has added a new rider to essentially all of its fire insurance* for business operators to cover the expenses for
emergency stabilization measures, allowing policyholders to use the Early Disaster Recovery Support Service of BELFOR under
specified conditions without incurring additional costs.
The availability of the Early Disaster Recovery Support Service jointly provided by Tokio Marine & Nichido and BELFOR expanded fromJapan to the United States, Europe and Southeast Asia. We now have a system to provide support for the early recovery of business
operations to customers throughout the world.

* Excluding forest fire insurance and Super Business Insurance that does not cover property damage and loss arising from suspensionof operations

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Disaster Recovery Flow Using BELFOR
Step 1) Verification of disaster and contamination
Upon being informed by a customer of the occurrence of a disaster or accident, we contact BELFOR after obtaining consent fromthe customer for dispatching a crew. BELFOR immediately visits the damaged site, conducts an on-site inspection and draws up a"contamination map" that identifies contaminated areas within the site.
Step 2) Emergency stabilization measures
To prevent further damage, BELFOR applies emergency stabilization measures, as necessary, to inhibit the progression of
corrosion and rust in facilities.
Step 3) Proposal of an optimal recovery plan
We propose an optimal recovery plan to the customer.
Step 4) Full-scale restoration by BELFOR
During full-scale restoration operations, BELFOR conducts the restoration of buildings and equipment contaminated with smoke andsoot due to fire or mud caused by flooding by using its special cleaning techniques, know-how and originally-developed chemicals.

Representative examples of BELFOR’s special techniques
BELFOR uses its precision cleaning techniques to restore the condition and functions of contaminated equipment and facilities, forwhich replacement was the only option available in the past. This helps reduce the business interruption period significantly and isparticularly effective in case of customized facilities that require a considerable amount of time to replace.
1. Precision cleaning
A technology to dismantle equipment, clean its electronic circuit board by using BELFOR’s originally developed alkali cleaner anddeionized water, dry it completely in a vacuum chamber and reassemble the equipment

2. Ultrasonic cleaning
A technology to remove corrosion in a short time by cleaning corroded metal equipment via BELFOR’s originally developed rustremoval agent in an ultrasonic cleaning tank

3. Soot removal film (SRF)
A technology to remove contamination without using water by spraying a liquid mostly consisting of natural rubber to walls andceiling and peeling off a dried rubber film afterwards

My Relations with CSR: Providing Early Disaster Recovery Support Service

135Consulting for Establishment of Business Continuity Management(BCM)
In the wake of the Great East Japan Earthquake and floods in Thailand, there has been a significant change in the business continuity
initiatives of Japanese companies, with a shift away from focus on a company's own bases toward an approach that encompasses theentire supply chain. To ensure business continuity and quick recovery even in the event of earthquakes and group infectious diseases
such as new strains of influenza and other unexpected contingencies faced by customers, Tokio Marine & Nichido Risk Consulting
provides support for the formulation of business continuity plans (BCPs) encompassing supply chains and the establishment of business
continuity management (BCM) for continually improving these business continuity initiatives. The company collaborates with BELFOR,
the world’s largest disaster recovery specialist, to offer early disaster recovery support services to customers’ disaster-affected businessand production sites.
Tokio Marine & Nichido Risk Consulting: Business Continuity Management (BCM)/Business Continuity Plan (BCP) (in Japanese)

Natural Disaster Consulting
The Great East Japan Earthquake and floods in Thailand prompted numerous Japanese companies to reaffirm their awareness of theimportance of risk management, and the interest of companies in natural disaster risk remains high. With the aim of protecting
customers from such natural disasters as earthquakes and typhoons, Tokio Marine & Nichido Risk Consulting employs original analysis
models to quantitatively identify in advance any earthquake and typhoon risks that may vary among regions or types of facilities and,based on this analysis, provides cost-effective risk mitigation solutions for customers. For risks concerning earthquakes, in particular, we
also provide such services as developing estimates of earthquake damage based on the results of field surveys and document reviews
as well as diagnosis of antiseismic capability of buildings and tsunami simulation models.
My Relations with CSR: Providing Support for Future Natural Disaster Risk
Tokio Marine & Nichido Risk Consulting: Natural Disaster Risk Assessment (in Japanese)
Tokio Marine & Nichido Risk Consulting: Measures to Reduce Natural Disaster Risk (in Japanese)136

Area Information Network in Time of DisasterIn August 2014, Tokio Marine & Nichido concluded an agreement concerning the establishment of an area information network in time ofdisaster with the 38 member FM radio stations of the Japan FM Network Association (JFN). Under the agreement, Tokio Marine &Nichido and each of the JFN member FM radio stations exchange information via telephone lines in the event of an earthquake or any
other disaster. Tokio Marine & Nichido will provide disaster-related information on affected areas, including damage status, as well asprocedural guidance for filing insurance claims, while the radio stations transmit the information within these areas, across thecorresponding prefecture and nationwide. Through this collaboration, we aim to ensure the security of local community members andhelp to support the recovery and reconstruction of affected areas.

Local Community Contribution
Using the lessons learned from earthquakes and other disasters in the past to help people prepare for disasters, and through employee
volunteer activities, Tokio Marine Group disseminates disaster prevention information via the media and holds disaster prevention
seminars for children and adults with support from research institutes who are our joint research partners.

137

Delivering Safety and Security to Children and Small andMedium-Sized Companies

Disaster Prevention Lessons
Based on the lessons learned from the Great East Japan Earthquake, employee volunteers
from Tokio Marine Group, including its agents, conduct Disaster Prevention Lessons toconvey knowledge on disaster prevention to children and help them prepare for a next
disaster. Disaster Prevention Lessons are a program to raise readiness for disasterprevention among elementary school children. Employee volunteers from Tokio Marine &Nichido Risk Consulting developed educational materials, which were then supervised by
the endowed research division named the Earthquake-induced Tsunami Risk Evaluation
Field established within the International Research Institute of Disaster Science (IRIDeS) at
Tohoku University, with which Tokio Marine & Nichido has entered into an industryacademia collaborative agreement concerning the assessment of earthquake and tsunami risk. In the lessons, children learn about themechanisms that cause earthquakes and tsunamis and think about how to protect themselves in an earthquake and what preparations
should be made in advance, including what to take with them in an emergency, through a quiz and group discussion. The aim is tocultivate a correct understanding of earthquakes among children and the ability to prepare themselves for an impending disaster.
Disaster Prevention Lessons began in fiscal 2012, and as of March 31, 2018, have been held about 380 times at elementary schools
and special needs schools across Japan, with approximately 30,100 children attending. Recently, needs for lessons “delivered” toschools are on the rise, and there has been an increasing number of cases where local governments and educational institutions
collaborate with companies in providing such lessons. We will continue to deliver safety and security by engaging in awareness andeducational activities for disaster readiness through our Disaster Prevention Lessons.
My Relations with CSR: Lessons on Disaster Prevention Voluntarily Initiated by Employees
My Relations with CSR: Disaster Prevention Lessons in Kobe, a Recovery Zone

BCP Workshop in Collaboration with Local Governments, Chambers ofCommerce and Other Organizations
Tokio Marine & Nichido offers a program to assist in the formulation of business continuity plans (BCP) for small and medium-sizedcompanies. About 100 employees nationwide, who have completed the required training, serve as lecturers and offer a workshop free ofcharge in collaboration with our partners, including respective local governments, chambers of commerce, commerce and industry
associations and financial institutions. Unlike a lecture-style seminar, the workshop starts with a simulation for participants to experiencean earthquake to cultivate keener awareness for the need of a BCP. Then, participants engage in group work to create an outline of a
BCP. After the workshop, the company provides follow-up services to help the companies complete their respective BCPs. As of March
31, 2018, more than 80 workshops have been held throughout Japan, with over 800 companies participating.

138

Booklet Entitled “Rethink Now! Earthquake in the Foreseeable Futureand Preparation for It” and “Easy, Understandable BCP Planning
Sheet”We have developed “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It,” a booklet designed to raise awarenessof earthquake risk, and “Easy, Understandable BCP Planning Sheet,” a tool for small and medium-sized companies to grasp an overall
picture of a BCP in one sheet and make their first step in formulating their own BCPs. Using these two tools, we aim to enable
companies to raise the level of their own BCPs as well as their entire supply chain’s BCPs and to make these BCPs more viable bydisseminating and instilling the idea of BCP among their employees. As of March 2018, we have developed a total of 11 versions ofbooklet and planning sheet sets for such industries as manufacturing, construction, retail and transportation in addition to hotels/inns
and nursing homes for the elderly and have distributed more than 73,000 sets via our employees and agents to companies, local
governments, chambers of commerce and commerce and industry associations.

Preparing for Typhoons and Torrential Downpours by Using“Personalized” Videos
How we should prepare for a typhoon, heavy snow or earthquake depends on where we live and what insurance we are enrolling in.
Tokio Marine & Nichido distributes “personalized” videos corresponding to customers’ varying situations, each providing customized
information on necessary preparations and required insurance. These videos can be viewed from PCs, smartphones and tablet devices,and the company provides a service for customers to check information on disaster risks and details of coverage in an easy-tounderstand manner.

Natural Disaster Risk Seminar by Tokio Marine & Nichido and the
Tokio Marine Research InstituteTokio Marine & Nichido and the Tokio Marine Research Institute jointly held a seminar on natural disaster risk entitled “The Frontline of
Natural Disaster Research – Tsunami Risk and Required Response of Companies and Local Governments” in November 2017. Thisseminar was provided free of charge to citizens and company employees for the purpose of helping them gain a better understanding of
global warming and major natural disasters through lectures and panel discussions by experts on the subject matters.
Seminar by the Tokio Marine Research Institute (in Japanese)139

Post-Disaster Response and Recovery
To deliver a sense of security at the earliest opportunity after an earthquake or any other disaster, Tokio Marine Group takes all possible
measures for smoothly receiving insurance claims reports and engages in recovery support for affected areas, including employee
volunteer activities.

Initiatives to Support Recovery of Areas Affected by the Great East
Japan Earthquake
Tokio Marine Group has been engaging in activities to support areas affected by the Great
East Japan Earthquake. Starting from May 2011 immediately following the disaster, Group
company employees, agents and their families across the country have provided support todisaster areas in Otsuchi-cho (Kamihei-gun) and Rikuzentakata City in Iwate Prefecture
and Ishinomaki City and Kesennuma City in Miyagi Prefecture. Their activities include
removing disaster debris, cleaning up houses damaged in the tsunami, removing mud fromhouses and street drainage gutters, assisting in agricultural and fishery related work,sorting books for donation to libraries in disaster areas and cleaning damaged and mudcovered photographs and documents.
Tokio Marine & Nichido is also supporting two NPOs engaging in activities to restore tsunami-devastated coastal forests in Natori City
and Watari-cho, respectively, along the coast of Miyagi Prefecture.
In Natori City, the Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) has been leading the Ten-Year
Restoration Project of the Coastal Forests of Tohoku Region. In the project, the company has been participating in activities to restore
coastal pine tree forests in the city and to facilitate regional revitalization through the recovery of agricultural land and creation of job
opportunities in disaster areas. Under its policy to “never forget the event at any cost and continue to do whatever we can do even inany small way,” the company has been making an annual monetary donation since fiscal 2011. In fiscal 2016, an employee volunteer
program was launched, and a total of 84 employees have conducted activities such as removing weeds.
The NPO Watari Greenbelt Project has been engaging in an initiative to restore tide-control forests along the coastal areas and promote
the recovery and new community development of Watari-cho, Watari-gun, Miyagi Prefecture. Since fiscal 2013, Tokio Marine & Nichido
has been soliciting and sending employee volunteers on a tour to assist in the initiative. During each tour, they visit the coastal areas
devastated by the tsunami, remove weeds in planned tree-planting areas and help with cultivating saplings that will be planted along thecoast. Up until March 2018, the company has conducted 18 such tours, with the participation of a total of 274 employees, includingGroup employees, agents and their families.
Also in fiscal 2017, employees of Tokio Marine & Nichido and Group companies made paper lanterns from milk cartons for the Prayer
Lanterns Lighting, a memorial event for the Great East Japan Earthquake held in Morioka City, Iwate Prefecture. About 70 companies
and workplaces within Tokio Marine Group sent some 2,000 lanterns to the Morioka Recovery Support Network, the secretariat of theevent. On the day of the event, about 50 employees and their families from branches as well as agents in Morioka and other locations
volunteered to light lantern candles.
As another ongoing effort, the company provides local dishes of the areas affected by the disaster at its employee cafeteria and donates
a portion of sales of these dishes. During the period from April 2017 to March 2018, the company sold about 1,425 dishes and donatedapproximately 140,000 yen to the Great East Japan Earthquake Miyagi Children’s Education Fund. Donations are used to provide
support for children of preschool age, who have lost one or both of their parents in the disaster, and as scholarship funds for students.

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Response to the Great East Japan Earthquake
Watari Greenbelt Project (in Japanese)

To Deliver Security at the Earliest Possible Opportunity
A strong earthquake that hit the northern part of Osaka in June 2018 inflicted considerable damage mainly in the Kansai region.
Immediately following the earthquake, Tokio Marine & Nichido set up a head office disaster management task force and a local
response headquarters, and to ensure the earliest possible claim payments, quickly established a claim service structure to handle
many more claims than ordinary times by setting up a backup office that integrates initial response and various business administrative
functions. Employees, appraisers and loss adjusters dispatched to the disaster areas have been visiting customers affected by thedisaster to check the status of damaged houses and buildings.
In addition to making swift response to customers who have reported losses, as just described, we believe that it is also a social missionof a non-life insurance company to proactively notify possible claim payments to customers who are likely to be entitled to suchpayments. We have been contacting customers who live in areas largely affected by the disaster but have not reported losses toexpress our sympathy and remind them of their enrollment in our earthquake insurance. We have also sent out brochures that explain
claim payment requirements and other relevant matters and notify contact points for customers to report any loss.

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Head office disaster management task force

Satellite office

We have also made a swift initial response to the torrential rains that occurred in western Japan in July 2018 by spreading the roles ofrecording losses and making initial contact with customers among non-affected bases.

Response to Customers Affected by the Disaster
Emergency measure for policyholders
We have implemented an emergency measure concerning policy renewal and premium payment for policyholders living in areas towhich the Disaster Relief Act has been applied. The emergency measure has been announced on our website and Group companies’
corporate websites and through other means.

Other recovery and reconstruction support
To support disaster victims, Tokio Marine Holdings is broadly soliciting donations from employees and agents of Tokio Marine Group
companies in and outside Japan.

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Building a Secure Society by Utilizing Traffic
Technology Innovation
Tokio Marine Group is participating in demonstration tests of autonomous vehicles on public roads, and by offering insurance products
and services that quickly capture the latest innovation in traffic technology, is contributing to increasing society’s preparedness against
traffic risk and the prevention of traffic accidents. We also provide smartphone apps that promote traffic safety and allow quick responseto traffic accidents, and with the intent of helping to build a safe society, employee volunteers are engaging in activities to raiseawareness of traffic safety across the world. Through these endeavors, Tokio Marine Group will support local communities and society
and contribute to traffic safety in local communities.
Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content
Providing Information and AwarenessRaising Activities
Supporting Safety and Security via
Smartphone

3. Good health and well-being

3.6 Halve the number of global deaths andLocal Community and Social Contribution

injuries from road traffic accidents

Activities
Traffic Safety Initiatives in Taiwan
Nurturing Human Resources and R&D
Contributing to Safety and Security in Local
Communities

11.2 Provide access to safe, affordable,
11. Sustainable cities andaccessible and sustainable transport

communities

systems for all, improving road safety,

All content in generalnotably by expanding public transport

12. Responsible consumption and12.2 Achieve the sustainable management

productionand efficient use of natural resources

Providing Information and AwarenessRaising Activities
Drive Agent Personal

Section composition

Products and Services
In responding to and by utilizing traffic technology

Providing Information andAwareness-Raising Activities

innovation, Tokio Marine & Nichido offers insurance for

Tokio Marine & Nichido and E. design Insurance work

autonomous vehicles, accident support services andto support the safety and security of customers byservices to assist safe driving. The company alsoutilizing smartphones and provide smartphone apps

promotes product and service offerings for trafficwith a variety of features, including displaying

safety, including One Day Auto Insurance, e-Cycle

insurance-related points of contact, making such a

Insurance and Drone Insurance.

contact, viewing insurance policy details and reportingan accident using positioning information through
GPS.

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Local Community and Social
Contribution Activities

Nurturing Human Resources andR&D

Tokio Marine Newa Insurance of Taiwan has been

Tokio Marine & Nichido has been cosponsoring the

conducting various initiatives to reduce drinking and“Daijoubu Campaign,” a movement to promote

driving since 2012. In 2014, the company started

disaster and crime prevention and traffic safety, toholding its Traffic Safety Seminar for corporate

protect children from disasters and crimes. In addition,customers as part of its local community and social

the company is participating, for the first time as a non-contribution activities to convey to local communities

life insurance company, in demonstration tests ofthe social issue caused by driving under the influence.

autonomous vehicles on public roads and has
developed a specialized insurance package for thesetests. These activities are geared toward facilitating
human resources development and R&D in the area oftraffic safety and in relation to traffic technology
innovation.

Products and Services
Tokio Marine & Nichido offers insurance for autonomous vehicles, which meet new needs arising from traffic technology innovation, as
well as accident support services and services to assist safe driving utilizing telematics and the Internet of Things (IoT). The company
also promotes insurance product and service offerings that facilitate traffic safety and respond to traffic technology innovation, including
One Day Auto Insurance for individual customers, e-Cycle Insurance to cover bicycle accidents, an Auto Insurance Fleet Accident
Reduction Assist Rider for corporate customers and Drone Insurance, the use of which is rapidly expanding.

Ensuring Continued and Prompt Relief for Accident Victims –Development of a Rider for Expenses for Saving Victims for Auto
Insurance and Super Insurance
The evolution of autonomous driving systems is expected to provide significant additional value to the entire society as it could serve to
reduce traffic accidents and congestion as well as environmental impact. However, with expanding use, an accident involving anautonomous vehicle may cause the complicated issue of who should be held responsible for the accident. Besides the driver (victimizer)
and the victim, there will be many potentially liable parties such as manufacturers and software companies, and this will make it difficult
to immediately determine what has caused the accident and who is responsible for it. In such a case, investigation into a cause anddetermining responsible parties and their percentages of liability could be a slow process.
Even with the evolution of driving systems, saving victims is still important. In order to ensure continued and prompt relief for victims in
accidents involving autonomous vehicles, Tokio Marine & Nichido developed a Rider for Expenses for Saving Victims for auto insurance
and started offering the rider on April 1, 2017.

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Sale of Automobile Insurance That Responds to the Sharing Economy
The sharing economy, a new economic system formed through the sharing and exchange of idle assets and skills of individuals, iswitnessing growth in the size of markets in Japan. Although traffic accidents occurring within the sharing economy are generally coveredby personal auto insurance, there could also be instances in which these cannot be adequately indemnified with personal insurance
depending on the circumstances. In response, Tokio Marine & Nichido began providing an automobile insurance responding to the“Sharing Economy” to business operators to offer coverage for such instances and with the aim of facilitating relief for victims.

Sale of One Day Auto Insurance
Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance available in the unit ofdays), which can be purchased anytime and anywhere via smartphone and mobile phone. It is thefirst of its kind in the insurance industry in Japan, allowing infrequent drivers using cars owned bytheir parents or friends to purchase insurance at the cost of 500 yen a day (24 hours) for just the
number of days needed. The product was launched in January 2012, and the cumulative number ofsubscriptions exceeded 4.1 million (as of June 30, 2018).
Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the Nikkei Excellent
Products & Services Award 2011, an annual award organized by Nikkei Inc. to recognize exceptional
new products and services. In addition to the novelty of enabling customers to buy the auto insurance
at a reasonable price, with greater ease and when and where needed, the product was highly
acclaimed for its ability to help resolve one social issue of increasing traffic accidents involving
uninsured drivers.
Currently, the number of traffic accidents by uninsured drivers is estimated to exceed 100,000 a year. Through this product, Tokio
Marine & Nichido will continue to contribute to the reduction of uninsured drivers involved in traffic accidents and ensure safety andsecurity by providing products and services that are useful in people’s daily lives and business activities.

Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

Sale of Drive Agent Personal
For the first time as a major insurance company in Japan, Tokio Marine & Nichido started providing Drive Agent Personal, an advanced
service for individual customers utilizing its original driving recorder, as a rider for auto insurance in April 2017.
The company lends its driving recorder to each policyholder and provides a set of leading-edge services as follows.
(1) The recorder automatically sends a video of an accident to Tokio Marine & Nichido and releases, when appropriate, the customer
from the burden of explaining how the accident has occurred. This video is also used for resolution of the accident case. In
addition, upon detecting a serious collision, the recorder also reports the incident automatically to a partner company, allowing thecustomer to have a voice call with an operator and eliminating his or her anxieties immediately following the accident. The
operator also calls an ambulance depending on the situation.
(2) The recorder provides safe driving diagnosis reports, which are created by using Tokio Marine & Nichido’s original algorithm,
based on each customer’s tendency toward reckless driving (sudden acceleration, braking and steering).
(3) Using Pioneer Corporation’s map-based accident prediction platform, a voice or other form of warning is issued in real time to thecustomer when he or she approaches an accident-prone area, which is estimated based on the external conditions (weather andtime of day) and driving status (traveling speed and reckless driving tendency).

145

We will continue to bring greater safety and security to customers’ car life through the provision of this telematics-based service.

Sale of e-Cycle Insurance
There has been a rapidly growing need for subscribing to bicycle insurance, as many bicycle
accidents continue to occur, sometimes involving heavy compensation, and as local governments
have begun to implement an ordinance concerning safe bicycle riding to counter the situation.
With the aim of contributing to the resolution of the social issue of reducing bicycle accidents byuninsured riders and providing relief to victims, Tokio Marine & Nichido initiated sales of e-Cycle
Insurance in October 2015. The product offers distinctive features of allowing easy purchase over theInternet anytime and anywhere and providing automatic renewal, requiring no renewal procedures. In
2016, we responded to the implementation of a safe bicycle riding ordinance by starting sales of an
insurance package specifically designed to meet the needs of each local government as part ofefforts to raise awareness among bicycle riders to subscribe to bicycle insurance in collaboration withlocal governments.
We will continue to offer our e-Cycle Insurance in order to reduce as many accidents as possible and eliminate concerns in unfortunate
accident cases.

My Relations with CSR Providing Security to Bicycle Riders146

Auto Insurance Fleet Accident Reduction Assist Rider
We receive requests from corporate customers using automobiles in their business activities who want to keep the occurrence of car
accidents to a minimum, if not avoidable, and to obtain steady and long-term savings on auto insurance premiums. To respond to theseneeds by way of insurance as a professional in auto accident prevention, Tokio Marine & Nichido provides a Fleet Accident Reduction
Assist Rider that combines auto insurance and a risk-specific consultation service called the High Accident Rate Response Program.
This optional rider assists companies in reducing car accidents and related social costs (lower corporate credibility, loss of business
opportunities and costs for accident response) and aims to help them make a greater contribution to the preservation of the environmentby means of eco-safe driving.
Tokio Marine & Nichido promotes safety and security for customers through this optional rider and contributes to the development of anenriched and comfortable social life and economic growth of society by reducing accident-related social costs and eliminating wasteful
fuel use caused by reckless driving.
Tokio Marine & Nichido Risk Consulting: Traffic Risk Consulting service (in Japanese)

Initiated Sales of Comprehensive Insurance for Industrial Unmanned
Helicopters (Drone Insurance)
In July 2015, Tokio Marine & Nichido initiated sales of Comprehensive Insurance for Industrial
Unmanned Helicopters (Drone Insurance) for business operators using drones in their businesses.
Recently, innovation in drone technology in and outside Japan has been accelerating an expansionof drone use for such purposes as crop-spraying, aerial photography, land surveys, disaster
response and transportation.
Use of drones involves various risks, ranging from legal liability for damages caused by drones,
including injury to a third party, to substantial costs required to repair their expensive bodies andcosts for searching for missing drones. Formulation of required laws and industrial guidelines is also
proceeding rapidly in this field. In the future, appropriate risk management will be increasingly
important for business operators using and managing drones.
We will continue our efforts to support safer use of drones by providing comprehensive coverage torisks associated with industrial drones.

147

Providing Information and Awareness-Raising Activities
Tokio Marine & Nichido and E. design Insurance work to support the safety and security of customers by utilizing smartphones andprovide smartphone apps with a variety of features, including displaying insurance-related points of contact, making such a contact,
viewing insurance policy details and reporting an accident using positioning information through GPS.

Supporting Safety and Security via Smartphone
Smartphones accounted for about 80% of mobile phones sold domestically in fiscal 2016 and havebeen rapidly gaining popularity among users.
Tokio Marine & Nichido provides the free smartphone app Mobile Agent to customers. Policyholders
use this app to check insurance-related points of contact (including our agents) or make contact withthem and view details of their policies anytime, anywhere. It also has several features that ensuresmooth response upon a traffic accident or vehicle failure. These include an accident reporting
feature that identifies the location of an accident via GPS, a simple procedure to request a tow truck
in a minimum of three taps, a function to easily send photographs of a damaged vehicle or accidentsite taken by a policyholder to Tokio Marine & Nichido and a function to enable the real-timemonitoring of accident response status via push notifications. In January 2016, we launched asmartphone service, B-Contact, which is based on the latest Internet of Things (IoT) technology, tosupport automatic notification of a traffic accident to an insurance agent. The service automatically detects the possible occurrence of an
accident and allows the customer to report the accident in one tap. In December 2016, we rolled out a service to provide disaster
information in real time through push notifications to allow customers to prepare for natural disasters. Additionally, we are offering
another free smartphone app for use while driving, Motto, Motto Hashiro Nippon!, which performs safe and eco driving diagnoses andoffers an emergency incident video recording feature.
E. design Insurance has been providing various services for automobile insurance using smartphones since April 2011. After accessing
the Internet via their smartphones, policyholders can use them for reporting accidents, verifying accident response status, making
changes to contract details and renewal procedures. Additionally, customers who are considering applying for auto insurance cancomplete overall procedures, from requesting an estimate to final application, via smartphone.
Tokio Marine Group will work further to support the safety and security of customers by utilizing smartphones.

Tokio Marine & Nichido: Mobile Agent (in Japanese)
E. design Insurance: Annual Report (in Japanese)

148

Local Community and Social Contribution Activities
Tokio Marine Newa Insurance of Taiwan has been conducting various initiatives, including those geared toward reduction of drinking
and driving, since 2012. In 2014, the company started holding its Traffic Safety Seminar for corporate customers as part of its local
community and social contribution activities to convey to local communities the social issue caused by driving under the influence.

Various Initiatives to Raise Awareness of Young People for Traffic
SafetyAccording to a report by Taiwanese police, more than 50% of traffic accidents are caused by motorcycles, and nearly 30% of thepersons involved in traffic accidents are under the age of 30. In order to fulfill its corporate social responsibility, Tokio Marine New
Insurance of Taiwan continues to take the safety issue of motorcycles seriously and has been promoting relevant communication withvarious groups of young people. In 2017, the company held a 3x3 basketball tournament for the fifth consecutive year. The company
hopes to raise traffic safety awareness by holding this sport event, along with utilizing traffic safety mass media campaigns. Also,
through creative dialogue and works, including two videos posted on the Internet, the company is supporting traffic safety activities ofstudents while stressing the importance of learning about the safety of motorcycles and the happiness that insurance could bring.

149

Nurturing Human Resources and R&D
Tokio Marine & Nichido has been cosponsoring the “Daijoubu Campaign,” a movement to promote disaster and crime prevention andtraffic safety, to protect children from disasters and crimes. In addition, the company is participating, for the first time as a non-life
insurance company, in demonstration tests of autonomous vehicles on public roads and has developed a specialized insurance package
for these tests. These activities are geared toward facilitating human resources development and R&D in the area of traffic safety and in
relation to traffic technology innovation.

Participating in Demonstration Tests on Public Roads for Autonomous
VehiclesIn April 2016, in keeping with advances in autonomous driving technology and the launch of full-scale demonstration tests ofautonomous vehicles on public roads, Tokio Marine & Nichido started participating, for the first time as a non-life insurance company*1,
in demonstration tests led by university research institutes and local governments. The aim is to conduct research into various issues
that may arise as autonomous driving systems continue to evolve and become popular and to contribute to the continued advancementof the technology by providing solutions to these issues. Also, the company has developed a specialized insurance package to support
the smooth and sustainable execution of these tests on public roads.
Our Insurance for Demonstration Tests of Autonomous Vehicles on Public Roads won a Silver prize in an award program*2 to recognize
innovative initiatives of insurance companies on a global scale. The product was recognized for its capabilities to back up public roaddemonstration tests and contribute to the further advancement of the technology.
Responding to new risks associated with technological advancements is at the core of the non-life insurance business. Through forwardthinking research that anticipates advances in autonomous driving technology and by participating in these demonstration tests andproviding insurance, Tokio Marine & Nichido will continue to help accelerate the advancement of the technology.

*1 Among the demonstration tests of autonomous vehicles on public roads led by universities in Japan (Survey by Tokio Marine &Nichido)*2 Efma-Accenture Innovation in Insurance Awards 2016 – The product won a silver prize (second place) in the Best Disruptive Productor Service category.

150

Contributing to Safety and Security in Local Communities

Since September 2007, Tokio Marine & Nichido has been cosponsoring the “Daijoubu Campaign,” a movement led by The Mainichi
Newspapers, and supporting activities to protect children and local residents from disasters and crimes.
As part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create Local Community Safety Maps* in fiscal 2011 incollaboration with The Mainichi Newspapers and the 38 radio stations of the Japan FM Network Association (JFN). It is a crime
prevention event involving the engagement of employees and agents. The event starts with a morning training seminar by Professor
Nobuo Komiya of Rissho University, an expert in criminal sociology, to cultivate trainers for the creation of local community safety maps.
After participating in the seminar, employees and agents of Tokio Marine & Nichido become trainers themselves and hold the workshop
in the afternoon for children in local elementary schools. In fiscal 2017, the event was held at four locations nationwide, and a total of
158 children and their parents as well as 62 employees and agents of Tokio Marine & Nichido participated.

* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map to show “dangerous,” crimeprone areas, which have been picked based on the keywords of “easily accessible” and “not openly visible.” The event encourages
children to identify dangerous areas by learning what easily accessible, not openly visible areas mean.

151

Building a Secure Society by Responding to Varying
Lifestyles and Changes in Society
Tokio Marine Group offers products and services that increase safety in all aspects of people’s living through its home, travel and otherinsurance. We have also started providing services to counter the growing corporate governance and cyber risks resulting from businessglobalization and technology innovation. Overall, we are working to provide comprehensive coverage matched to the needs of daily
lives.
Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

12.8 Ensure that people everywhere have
12. Responsible consumption andthe relevant information and awareness for

Increasing Safety in Daily Lives

production

sustainable development and lifestyles in

All content in general

harmony with nature

Section composition

Responding to Changes inSociety’s Needs

Increasing Safety in Daily Lives

Tokio Marine Group launched inbound businesseven greater safety and security are required insupport services for business operators in Japan withrelation with home and overseas travel and forthe aim of promoting revitalization of regional

foreigners visiting Japan. In response, Tokio Marine

economies by making the most of the expanding

Group companies have started offering various new

inbound market. Moreover, in the face of growing CSR

services concerning home and travel. Also by

and cyber risks to companies, we also initiated sales

providing insurance leaflets that are friendly to elderlyof insurance products that provide comprehensive

people and through other means, we are working tocoverage for each risk.

increase the safety of people’s daily lives.

In line with varying lifestyles and changes in society,152

Responding to Changes in Society’s Needs
Tokio Marine Group launched inbound business support services for business operators in Japan with the aim of promoting revitalizationof regional economies by making the most of the expanding inbound market. Moreover, as evidenced by growing CSR risk and a rise incyber risk worldwide, companies are now facing diversifying and increasing risks. To counter the situation, we initiated sales of D&O
Management Package, a product that comprehensively covers corporate governance risk and risks to business managers resulting fromincreasing business globalization, and a product that offers comprehensive coverage for cyber risk, including costs for proper initialaction to identify causes of a cyber attack, identify its scope of damage and implement measures to prevent the spread of damage.

Implementing Inbound Business Support Services for JapaneseBusiness Operators
By contributing to the revitalization of regional economies based on solutions offered by Tokio Marine Group, Tokio Marine & Nichido
aims to expand its business and achieve growth together with each region. As part of this effort, and to promote revitalization of regional
economies by making the most of the expanding inbound market, the company initiated services free of charge in July 2016 tocustomers subscribing to its Comprehensive Business Insurance Program, a nationwide group insurance scheme for chamber ofcommerce members, including a multilingual telephone interpretation service and an inbound consulting service, to help customers set
up a system to solicit and accept inbound tourists.
On January 12, 2017, the company’s efforts to implement services for supporting domestic operators of inbound businesses received
ministerial commendation as a fiscal 2016 model example of regional economy revitalization initiatives being promoted by financial andother organizations.
As one pillar of our regional revitalization efforts, we will continue to seek growth of regional economies by offering safety and security toforeign visitors, the number of which is expected to increase further in the future, and by assisting Japanese inbound business operators
in setting up a system to accept these visitors.

Launch of New Product D&O Management Package
In recent years, there have been much accelerated changes in efforts concerning corporate governance in Japan.
In June 2018, Japan’s Corporate Governance Code was revised for the first time in three years, and the revision calls for further
enhancement of outside directors. In line with the accelerated trend toward increased corporate governance and the progress inglobalization of business activities, companies are now required to ensure even greater transparency, fairness and swiftness. In such amanagement environment, the topic of how the roles and responsibilities of business managers should be has been drawing muchattention. Additionally, enhancement of corporate governance is now required not just in companies but also in institutions, as therevisions to the Medical Care Act (in September 2016) and to the Social Welfare Act (in April 2017) clearly stated personal liabilities of
directors and officers of relevant organizations.
To respond to the changing environment and to greatly extend the coverage of its conventional directors and officers liability insurance(“D&O insurance”), Tokio Marine & Nichido developed the D&O Management Package that provides comprehensive coverage for risks
to business managers and has been selling the product since April 2016. The new product covers cases where a legal action is taken by
a company against its directors/officers. It offers greater coverage for costs incurred by directors/officers themselves, along with possible
coverage for costs of internal investigations incurred by the company.
We will continue to engage in the development of products and services that provide reassurance to business managers.
Risks Covered by the D&O Management Package (Product Summary)153

Sale of Cyber Risk Insurance for Corporate Customers
Recently, companies and organizations are exposed to increasing and frequent cyber attacks, andpreparing ourselves against cyber risk is becoming increasingly important.
In February 2015, Tokio Marine & Nichido launched Cyber Risk Insurance, which comprehensively
covers diverse cyber risk in one policy, even the expenses incurred in making initial response to identify
causes of a cyber attack and its scope of damage. In October 2015, the company started offering the
Cyber Risk Comprehensive Support Service, the lineup of which includes performing risk diagnosis in“peace” time, giving referrals to cyber security experts and providing relevant information to customers.
In October 2017, Tokio Marine & Nichido also launched a new customer service called Benchmark
Support Service and started providing to customers cyber risk benchmark reports that analyze cyberrisk factors facing companies from various angles. By providing relevant information to customers, the company will work to further
reduce the number of insured contingencies.

154Increasing Safety in Daily Lives
In line with varying lifestyles and changes in society, even greater safety and security are required in relation with home and overseas
travel and for foreigners visiting Japan. In response, Tokio Marine Group companies have started offering various new services
concerning home and travel, such as home contents insurance for rental housing, available for one-stop purchase over the Internet, arider that offers compensation for customers who have experienced fire and other incidents, as well as overseas travel insurance forforeign tourists visiting Japan. Also, we have created reader-friendly, larger-size insurance leaflets for elderly customers for our fourmain products.

Insurance Leaflets

Insurance Leaflets in a Larger Size and a Reader-Friendly Font for Four Main Products (Auto Insurance, Fire Insurance,
Medical Insurance and Super Insurance)
In response to the comments Tokio Marine & Nichido received from elderly customers that letters on its leaflets are too small to read, thecompany increased the size of leaflets of four mainstay products, namely, the Total Assist series of auto insurance, home insurance andmedical insurance (fixed-amount accident insurance) and Super Insurance, from A4 size to A3 size. These leaflets also feature areader-friendly font and seek to achieve a design that is pleasant for many customers, including elderly people and persons withdisabilities.

155

Home
Home Choice Assist Supports Measures to Prevent Recurrence after an Accident
For customers who have experienced damage to their personal property from fire, lightning, explosion or theft, Tokio Marine & Nichidooffers Home Choice Assist, a policy with a rider that offers compensation for taking measures to prevent recurrence of fire or theft toalleviate as much as possible customer concerns about recurrence. This framework allows policyholders to choose freely from a menu
of reimbursement for various items including expenses for purchase of reserve products to prepare for a disaster and installation ofhand-operated fire extinguishers, security cameras and sensors. By playing a role in our customers’ disaster countermeasures andprevention of accident recurrence, we aim to provide safety and security.

The development of Home Choice Assist incorporates our customers’ opinions andwishes.

Q What supplementary services would you like from an insurance company after a fire or theft?
A service that bears the expenses of installing security locks and windows (Female, 50s)
Security camera installation (Female, 30s)
A consultation service that suggests appropriate measures to be taken based on actual cases of accident or theft (Male,
30s)
Home Choice Assist was developed based on these opinions.

Tokio Marine & Nichido: Home Choice Assist (in Japanese)

Sale of Insurance for Rental Housing
Nisshin Fire offers Insurance for Rental Housing, which is home contents insurance forrental housing, available for one-stop purchase over the Internet via smartphone andpersonal computer. On the Internet, the product provides a reasonably priced insurance
choice for customers matched to their lifestyles and ensures greater convenience byenabling customers, for the first time in the non-life insurance industry, to do everythingfrom changing registered addresses to canceling policies online and on their own. Since
the launch of the product in February 2014, the number of policies sold exceeded 80,000(as of June 2018).
The product won a 2014 Good Design Award sponsored by the Japan Institute of Design Promotion for the first time among non-life
insurance products. The award was given in recognition of the product’s business design that ensures greater user convenience andlower cost.
Nisshin Fire will continue to offer coverage options and services that are truly needed by customers in an easy-to-understand manner.

156

TravelOverseas Total Support Desk Assists Overseas Travelers in Case of Emergency
Overseas travel insurance provides major protection for overseas travelers against injury,
illness, theft and other similar concerns. Tokio Marine & Nichido has established theOverseas Total Support Desk, which provides 24-hour, year-round consultation in
Japanese on accidents, injuries and other difficulties while overseas as well as mattersconcerning insurance. Tokio Marine Group company, Tokio Marine International
Assistance (INTAC) receives calls from customers traveling overseas at a centralized pointin Tokyo to provide a speedy response in Japanese for various problems and inquiries andoffer appropriate advice and arrangements on matters such as injury, illness or theft while
overseas, insurance terms and conditions, and procedures for making a claim.

Tokio Marine & Nichido: Overseas Total Support Desk (in Japanese)

Launch of a New Type of Overseas Travel Insurance for Foreign Tourists Visiting
Japan
With an increase in the number of foreign nationals visiting Japan, efforts are being undertaken by theJapanese government and in the private sector to ensure the safety and security of foreign tourists against
sudden injury and illness.
Tokio Marine & Nichido has been providing a new type of overseas travel insurance, TOKIO OMOTENASHI
POLICY, since July 2016, which covers costs of treatment when foreign tourists are injured or become sick inJapan and costs for transferring patients or bodies to their home countries.
Travelers can easily purchase this product after arriving in Japan via smartphone and tablet devices. In
addition to a cashless service for treatment costs and an interpretation service via telephone, the productalso includes an application service (Tokio Marine & Nichido’s exclusive smartphone app), which provides
free Wi-Fi and translation services much needed by foreign tourists.
By providing this product and its services, Tokio Marine & Nichido seeks to support foreign tourists’

Smartphone app
TOKIO OMOTENASHI

comfortable travel experience in Japan and to contribute to the creation of a more tourist-friendly
environment.

157

Eliminating Poverty in Society
Based on its know-how accumulated in the insurance business, Tokio Marine Group has developed and initiated sales of weather
insurance and microinsurance in India, thereby providing low-income earners with greater access to insurance. We also hope tocontribute to the resolution of poverty issues in the world through such efforts as financing to and investment in financial institutions
providing microfinancing services.
Relation between written content and SDGs
Relevant goal

Relevant target
1.4 Ensure that all men and women, in

1. No poverty

particular the poor and the vulnerable, haveaccess to financial services, including
microfinance

Description of related content

Increasing prevalence of microinsurance inIndia, fund to invest in microfinance-related
assets

2.3 Double the agricultural productivity and
2. Zero hunger

incomes of small-scale food producers
through secure and equal access to financial

Weather insurance in India

services

Products and Services
Weather insurance and microinsurance developed and sold by Tokio Marine Group and a fund managed by a Group
company to provide financing to and to invest in microfinance institutions are as listed below.

Sankatharan Bima Yojna (India): Low-cost accident insurance available for 1 rupee(about 2 yen) per year as an incidental to fertilizer
Mahila Suraksha Bima Yojna (India): Accident insurance aimed at women in farming
communities
Rashtriya Swasthya Bima Yojna (India): A medical insurance scheme for low-income
earners sponsored by the government of India
Biju Krushak Kalyan Yojana (India): A medical insurance scheme with add on medical
insurance for low-income earners sponsored by state governments of India
Barish Bima Yojna / Mausam Bima Yojna (India): Weather insurance product that
evaluates climate risks such as precipitation volume and temperature in all areas ofIndia and takes into account the impact of unseasonable climate on grain harvest yields
in farming communities
Daiwa Microfinance Fund: Provides financing to and invests in financial institutions
providing microfinance services

Products and Services
The following sections describe weather insurance and microinsurance developed and sold by Tokio Marine Group and a fund managed
by a Group company to provide financing to and invest in microfinance institutions.

158

Reducing Poverty

Increasing Prevalence of Weather Insurance and Microinsurance in
India
Poverty Issue in India
Agriculture is a key industry in India’s economy, as it represents about 16% of GDP with 52% of the country’s working population being
farmers. Moreover, about 20% of households consist of low-income earners (130,000 yen per year or lower), many of whom engage insmall-scale farming. India boasts the world’s second-largest agricultural land spanning 179.9 million hectares. However, areas in which
irrigation is widespread remain less than 30%, and most water for agricultural use is from rainwater. As such, when agricultural
production decreases due to drought or excessive rains, farmers may suffer serious economic consequences. In addition, the poorest
segment of the population lives on less than US$1.25 a day and accounts for approximately one-third of the entire nation. Resolving the
problem of poverty is a critical challenge for the country.

Development of Weather Insurance and Microinsurance Jointly with IFFCO-TOKIO
In 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd.
(IFFCO-TOKIO), a non-life insurance company, as a joint venture with Indian Farmers
Fertiliser Cooperative Limited (IFFCO), which has a nationwide network of 38,000 member
cooperatives, and began offering auto, fire and other insurance in India. From the start, thebusiness tackled the issue of how to resolve the lifestyle of uncertainty faced by farmers inIndia through the mechanism of insurance and looked into the development of weather
insurance and microinsurance (i.e., insurance available at low cost). These products are
becoming essential in stabilizing the lives of people in farming communities, with 20.3
million policies and 11.4 billion rupees (approximately 19.3 billion yen) in premiums written
in fiscal 2017.
IFFCO-TOKIO headquarters

In 2001, the company, in collaboration with IFFCO, started sales in India’s ruralcommunities of Sankatharan Bima Yojna, low-cost accident insurance available for 1 rupee(about 2 yen) per year as an incidental to fertilizer. Since then, the company has released
other microinsurance products, including Janta Bima Yojna, property insurance available
for 100 rupees (about 200 yen) per year; and Mahila Suraksha Bima Yojna, accident
insurance aimed at women in farming communities.

Accident insurance
available as an attachmentof fertilizer soldin collaboration with IFFCO

159

IFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather
insurance product that takes into account the impact on grain harvest yields in farming
communities due to unseasonable climate in the wet monsoon season (June to
September) and the dry rabi season (October to April). Development of this revolutionary
product leveraged IFFCO-TOKIO’s capabilities in market surveys aimed at local farmers
and Tokio Marine Group’s years of expertise in insurance underwriting accumulated inJapan to evaluate climate risks such as precipitation volume and temperature in all areasof India. To gain communities’ understanding of the weather insurance mechanism andspread its use, the company has been conducting briefings for farmers in every state inIndia on an ongoing basis together with banks, NGOs and other partners. Currently, thecompany sells weather insurance, including its own as well as other governmentsponsored products such as Pradhan Manti Fasal Bima Yojana (RMFBY) and Weather
Based Crop Insurance Scheme (WBCIS), to about 2.36 million farming households per
year.

Members of the Rural Marketing
Team of IFFCO-TOKIO
and Rural Community Area
Managers of IFFCO(in front of IFFCO’s grain depot center)

Crop & Weather Insurance details
FY2017: GWP INR 10,770 million; Claims paid INR 15,734 million

Crop and weather insurance sales (unit: million rupees)

160

IFFCO-TOKIO’s Efforts to Increase Prevalence of Medical Insurance for LowIncome Earners
Rashtriya Swasthya Bima Yojna (RSBY) is a medical insurance scheme for low-income earners sponsored by the government of India.
It was launched in 2008 in India through joint efforts among insurance companies, medical institutions and the government. Subscribers
to RSBY only need to pay 30 rupees (about 50 yen) per household as a registration fee with coverage up to 30,000 rupees annually(about 50,000 yen) for a maximum of five persons per household in case medical services are required for injury or illness. IFFCOTOKIO began selling RSBY in 2011 and launched add-on medical insurance in 2014 under Biju Krushak Kalyan Yojana (BKKY),
another insurance scheme for low-income families sponsored by a state government.The company has delivered security toapproximately 12.54 million people with low incomes. Also, the company has been working to spread the use of insurance and promote
its sales mostly in the southern state of Karnataka, the central state of Madhya Pradesh and the eastern states of Odisha and Tripula inIndia. In fiscal 2017, as the sum of RSBY and BKKY, the company provided security by way of medical insurance to around 17.87
million people and paid approximately 580 million rupees (about 990 million yen) in total in insurance claims. RSBY and BKKY havebecome essential medical insurance schemes for people who previously could not receive sufficient medical services because of theireconomic situation.

Dr. Shalabh Singhal
IFFCO-TOKIO General Insurance Co., Ltd.
Chief Manager
RSBY is becoming more widespread in India. Our aim is to make sure that people are always smiling (Muskurate Raho). We
will strive to provide medical insurance so that people receive appropriate treatment when required and can live happy andhealthy lives irrespective of economic burden or hardship.

Subscribers to RSBY and BKKY are given a biometric card. Information regarding insurance and consultation at a medical institution is
managed on the card and customers can choose to have a consultation at one of more than 10,000 public or private medical institutionsin India.

Insurance soliciting

161

Reducing World Poverty
Establishing Japan’s First Fund to Invest in Microfinance-Related Assets
Microfinance is a system to provide financial services, including microcredit loans (small loans usually provided without collateral),savings and insurance, to low-income entrepreneurs who traditionally have no access to these services. The system, for example,
provides short-term loans to low-income households, and they use these funds to buy chickens. When they pay off loans in full using
profits generated from the sale of eggs and poultry products, the system in turn provides funds to build a chicken coop. The major
characteristic of microfinancing is that it helps people get out of poverty and become financially independent. It has recently drawn muchattention in the international community as a social investment tool that provides direct aid for and generates immediate outcomes in
reducing poverty around the world. The number of financial institutions providing microfinance services to low-income entrepreneurs
mainly in developing countries (Microfinance Institutions – MFIs) has begun to show rapid growth.
The Daiwa Microfinance Fund, established and managed by Tokio Marine Asset Management, provides direct financing (loans) to MFIs
and purchases corporate bonds and negotiable certificates of deposit (negotiable CDs) issued by MFIs. The fund also purchases bonds
issued by the International Bank for Reconstruction and Development and other international financial institutions that are keenly
working to improve the business environment for MFIs. Microcredits provided under the microfinancing system generally show a highratio of repayment and a low tendency of turning into bad loans. Thus, investments in MFIs are simultaneously investments inbusinesses with high potential.
Tokio Marine Asset Management: Daiwa Microfinance Fund (in Japanese)

Initiative to Support Low Incomes in the United States
The Tokio Marine North America Services (TMNAS) Finance Team has implemented an initiative to support low incomes via thereduced tax burden with Philadelphia Insurance Companies (PHLY) and their long time business partner Affordable Equity Partners(AEP).
The housing complexes developed by AEP and their partners are financed through the sale of the tax credits to PHLY, and whencompleted are rented to low income members of the communities. PHLY benefits via the reduced tax burden made possible by the tax
credits purchased from AEP. So far, PHLY has invested over US$2.25 million, which has gone towards the 2,500 units across six statesin the United States. The relationship is a “win-win-win” for PHLY, TMNAS and AEP and the 1,500 families living in the beautiful new
facilities.

162

Core Theme 2: Protecting the Earth

Global environmental issues are both old and new issues andthus continuous global environmental and biodiversity
protection initiatives are paramount. In addition, our social life isbeing threatened by the frequent occurrence of natural
disasters such as typhoons, droughts and torrential rains
around the world due to climate change.
The global issues of “climate change and natural disasters” and“biodiversity depletion” pose serious risks for the children not only of today but also of the future and at the same time have a significant
impact on the business of Tokio Marine Group.
Having set “Protecting the Earth” as a core CSR theme, Tokio Marine Group is taking steps to reduce the environmental footprint inbusiness activities in which all employees participate, reduce the environmental footprint in the supply chain and tackle initiatives related
to environmental management aimed at becoming carbon neutral based on efforts to deploy our environmental management system.
Moreover, we continuously work to provide products and services that are designed to mitigate or adapt to climate change and protect
biodiversity, and to implement environmental protection activities as well as regional and social contribution activities that include
environmental awareness raising and education. Through these initiatives, we actively contribute to preservation of the global
environment, protection of biodiversity and the creation of environmental value.

163

Preserving Biodiversity through Products and Services

The Green Gift Project, which involves mangrove planting and environmental protection activities worldwide, is supported by NGOs andNPOs, as well as central and local governments, agents and employee volunteers, and contributes to not only the alleviation of andadaptation to climate change and protection of biodiversity but also the reduction in disaster damage and stability in the lives of people
in or near forested areas.

Preventing Global Warming by Promoting the Development of Clean Energy

In order to prevent damage due to climate change from spreading, Tokio Marine Group is examining the possibility of installing andoperating renewable energy facilities in Group companies while also providing products and services such as liability insurance forenvironmental pollution and consulting on environmental, social, governance (ESG) criteria and sustainability.

Building Communities for People to Live with Peace of Mind throughEnvironmental Protection Activities

Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing local and social contribution activities around the worldthat help protect the environment and biodiversity. These activities emphasize voluntary engagement by employees and tie-ups withNPOs and other groups.
Tokio Marine Group will implement a variety of initiatives to protect the environment as a global insurance group with responsibility forthe future of the earth.

164

Value Creation

Contributing to a Sustainable Global Environment

Examples of CSR approach (Protecting the Earth)Preserving Biodiversity through Products and Services
Preventing Global Warming by Promoting the Development of Clean Energy
Building Communities for People to Live with Peace of Mind through Environmental Protection Activities

165

Preserving Biodiversity through Products andServices
The Green Gift Project, which involves mangrove planting and environmental protection activities worldwide, is supported by NGOs andNPOs, as well as central and local governments, agents and employee volunteers, and contributes to not only the alleviation of andadaptation to climate change and protection of biodiversity but also the reduction in disaster damage and stability in the lives of people
in or near forested areas. Additionally, we believe that creating mangrove forests will contribute to the attainment of various SDGs,
including alleviation of climate change, promoting the sustainable use of natural resources and mitigating damage from natural
disasters. In the future as well, Tokio Marine Group will promote the creation of mangrove forests toward the realization of a sustainable
society.
Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

6.6 Protect and restore water-related
6. Clean water and sanitation

ecosystems, including mountains, forests,

Social contribution through tree planting

wetlands, rivers aquifers and lakes

12.5 Substantially reduce waste generation
through prevention, reduction, recycling and12. Responsible consumption andproduction

reuse
12.8 Ensure that people everywhere havethe relevant information and awareness for

Promoting the non-printing of insurance
policies

sustainable development and lifestyles inharmony with nature

13. Climate action

13.1 Strengthen resilience and adaptive

Social contribution through tree planting

capacity to climate-related hazards andEconomic value of mangrove planting andnatural disasters in all countries

impact on local communities

14.1 Prevent and significantly reduce marine
pollution of all kinds
14. Life below water

14.2 Sustainably manage and protect marine

Social contribution through tree planting

and coastal ecosystems to avoid significant
adverse impacts
15.1 Ensure the conservation, restorationand sustainable use of terrestrial and inland
15. Life on land

freshwater ecosystems and their services, inparticular forests, wetlands, mountains anddrylands

Ten-Year Restoration Project of the Coastal
Forests of Tohoku Region
Tree-Planting Together with Customers ~PHLY 80K Trees ~166Section composition

Eco-Friendly Products
Tokio Marine & Nichido, Tokio Marine Millea SAST

Social Contribution through Tree
Planting

Insurance and other Group companies are supporting

Tokio Marine & Nichido has been planting mangrove

mangrove planting overseas and environmental

trees mainly in Southeast Asia since 1999 inprotection activities in Japan by donating a portion of

conjunction with multiple NGOs. On top of this,the proceeds saved by reducing paper consumption

employees give plantation tours and classes on

through an initiative enabling customers to view theirbiodiversity to communicate the significance ofpolicies online being implemented together withbiodiversity-related activities to society throughagents. These proceeds are donated to NPOs andmangrove planting.

NGOs.

Eco-Friendly Products
Tokio Marine & Nichido, Tokio Marine Millea SAST Insurance and other Group companies are supporting mangrove planting overseas
and environmental protection activities in Japan by donating a portion of the proceeds saved by reducing paper consumption through an
initiative enabling customers to view their policies online being implemented together with agents. These proceeds are donated to NPOs
and NGOs.

Creating Value through the “Green Gift” ProjectThrough eco-friendly products, Tokio Marine & Nichido acts as one with its agents in engaging in global environmental protection
initiatives and welcomes participation by customers as well.

“Green Gift” Project System and Benefits of Reducing Paper
Customers’ selection of the web policy option leads to the conservation of paper resources. Additionally, it allows the company to reduce
the environmental footprint created by the manufacture of paper and its transport to the company, the mailing of policies to customers
and the disposal of policies when unneeded after maturity. The Green Gift Project also provides a number of other beneficial effects.
These include conserving paper resources and contributing to the prevention of global warming and the preservation of biodiversity via
mangrove planting activities and communicating to children, who will lead future generations, the importance of the earth’s environment
through their actual participation in environmental protection activities in Japan. In fiscal 2017, the number of agreements taking
advantage of the Web policy option was approximately 11.1 million, representing a reduction in paper usage of approximately 2,990
tons.

167

Disclosing information on the “Green Gift” Project
To help customers better understand the activities of the Green Gift Project, the company established a
Green Gift page on its website that reports on each of the initiatives. With regard to mangrove planting
activities, the page reports on topics such as planting activities in various countries where mangrove planting
is undertaken, updates on the growth of planted saplings and the volume of CO2 absorbed through planting.
The page also provides information on applying for the Green Gift Planet GENKI Program, an environmental
protection activity carried out in each region in Japan mainly for children, the leaders of the future, andreports on these activities.
The company also participates in educational support programs conducted by the international NGO Room to Read in developing
countries such as India, Bangladesh and Vietnam aimed at improving education for children where planting takes place and supports a
program to restore the forest along the coast devastated by the Great East Japan Earthquake conducted by the Organization for
Industrial, Spiritual and Cultural Advancement-International (OISCA).
Through this project, Tokio Marine & Nichido will continue to create social value via initiatives aimed at conservation of paper resources,
prevention of global warming, conservation of biodiversity, reduction of disaster damage and contribution to local economies,
communities and human resources development.

Promoting Non-Printing of Insurance Policies
Since February 2013, Tokio Marine Millea SAST Insurance has been implementing an initiative under which customers can view theirpolicies on its website rather than on paper, which has helped reduce paper consumption. In addition, since April 2013, a portion of theproceeds saved through this move is being used to support and participate in the tree-planting activity in Meguri’s Forest in Shonan
International Village, Kanagawa Prefecture, where the company’s head office is located. This project involves dense planting and root
planting of a variety of locally indigenous seedlings, which are the most stable seedlings and capable of survival, to let nature take its
course in restoring the forest to its original form. By doing so, the project aims to “create a forest that protects life” and thus supports thecommunity, economy and an enriched society.
Although nurturing the seedlings into a forest takes much time, through this activity, employees, their families and the company are
united as one in increasing awareness of the need to protect the global environment.

168

Social Contribution through Tree Planting
Tokio Marine & Nichido has planted mangrove trees mainly in Southeast Asia since 1999 in conjunction with multiple NGOs that haveextensive know-how in planting mangroves overseas. Mangrove planting not only ensures the fixation (absorption) of CO2, but also
promotes biodiversity and provides benefits to the local population.
Tokio Marine & Nichido employees conduct tours of the mangrove forests and employees and agents give lessons on biodiversity
derived from mangrove planting to convey the significance of biodiversity-related activities through mangrove planting to the local
community.

Green Gift Project: Mangrove Planting
Status of Mangrove Planting
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily in Southeast Asia. During the 19-year
period to fiscal 2017, we planted 10,550 hectares of new forest in nine countries: Indonesia, Thailand, The Philippines, Vietnam,
Myanmar, Fiji, India, Bangladesh and Malaysia. (The Central Research Institute of Electric Power Industry (CRIEPI) has been engaged
to evaluate the status of mangrove development and CO2 absorption and fixation in planted areas, and a report on the findings has been
received.)
The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokio Marine & Nichido, with the originalidea coming from employees who voiced their desire to launch a long-lasting initiative in the environmental field. The project is
conducted in partnership with the NGOs Action for Mangrove Reforestation (ACTMANG), OISCA and the International Society for
Mangrove Ecosystems (ISME) and through collaboration with local governments and communities.

Benefits of Mangrove Planting for the Environment and Local Life
“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater and fresh water meet) along tropical andsubtropical coastlines and river mouths in Asia, Africa and South America. Mangroves are sometimes referred to as “forests in the sea”
and are effective in mitigating global warming as they absorb and fix large volumes of CO2, a major cause of global warming. They also
serve as natural levees to protect people’s lives and local ecosystems from tidal waves, tsunamis and other natural disasters.
Mangroves protected the lives of many people as well as buildings and structures when the tsunami that occurred in the Indian Ocean
hit in December 2004 and the typhoon that wreaked havoc in the Philippines in November 2013 (named Yolanda in the Philippines andHaiyan in English). At present, mangroves are being planted in the Demak area of Indonesia and Gujarat State in India, which aresusceptible to coastal erosion and flooding, with the main objective being to protect people’s lives and keep buildings and structures
intact.
The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem by providing a sanctuary for living creatures suchas young fish, shellfish, crabs and shrimps that feed off mangrove leaves and berries while attracting monkeys and birds, and also
because the roots help ensure a gentle tide and waves at high tide and maintain water temperature. Fish and shellfish caught in the sea
and in rivers near mangrove forests in Quảng Ninh Province in Vietnam and Ranong Province in Thailand are the staple diet of the local
people and a source of income through sales to intermediaries, thus contributing to sustainable regional development.
In addition, the mangroves themselves are being used in a variety of different ways. Along with the seeds and fruits being used to makesoup and sweets, the leaves become feed for farm animals and the trunks and branches are used as materials for the pillars and roofsof people’s homes, thereby providing excellent support to the lives of the people.
Tokio Marine Group considers mangroves as “insurance for the future of the Earth” because they protect the planet and people’s lives
and bring benefits. We are committed to being involved in the Mangrove Planting Project for 100 years. The project has been up andrunning for 19 years to date and the mangrove forests continue to grow. Going forward, we plan to put more effort into activities that
protect and nurture mangrove forests.
169

Indian Ocean tsunami following earthquake off the island of Sumatra in December
2004

Mangrove planting area in Ranong Thailand, the area behind which
was protected from tsunami damage.

Tale Nok near Ranong, Thailand, which did not havemangroves, was damaged by the tsunami.

Benefits of mangroves

Fish catches are more abundant thanks to the mangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove are used as feed forfarm animals.
(Gujarat State, India)

Economic Value and Impact on Local Communities from Mangrove
Planting
To the present, mangrove planting has generated diverse benefits such as mitigating and preventing global warming, preserving
biodiversity and contributing to the development of local economies, communities and human resources. However, expressing thespecific economic value created by this project had proved difficult. To determine this value, Tokio Marine & Nichido commissioned
Mitsubishi Research Institute, Inc. to undertake a survey and make assessments based on internationally recognized methods. The
results of provisional calculations show that the total economic value created by the Mangrove Planting Project from April 1999 when thecompany started the planting to the end of March 2014 totaled US$33 billion. This project also impacts some 1.25 million people living
where the mangroves are planted or nearby and has generated benefits in terms of improving the lives of residents in thesecommunities and preventing and mitigating disasters. By ascertaining the numerical value of the outcomes of the mangrove-planting
activities, we were able to reaffirm our awareness of the positive social impact of this initiative. Going forward, we will utilize the resultsof this value assessment to improve our Mangrove Planting Project and continue to undertake these activities together with our
stakeholders as we aim to further create value.

170

Economic Value and Impact on Local Communities from Mangrove Planting

Click on image to enlarge

Mangrove Planting Tours
Since 1999, Tokio Marine & Nichido has been promoting its Mangrove Planting Project inSoutheast Asia and other countries and regions and conducting a volunteer tour to plantmangrove trees about once a year. Tokio Marine Group employees, agents and retired
employees as well as their families participate in these tours as volunteers to plantmangrove seeds and saplings with local residents and children and visit villages andelementary schools in respective regions to promote international exchange. As of March
2018, we have conducted 18 mangrove planting volunteer tours, in which a total of
approximately 545 members have participated.

Preserving Biodiversity through Products and Services (Green Gift Project: Mangrove Planting)Green Gift Project: Educational Support Program in Developing
Countries
We provide educational support for children in areas that we plant mangroves.
Participating in Room to Read’s Educational Support Program in Developing Countries

171

Green Gift Planet GENKI Program
Tokio Marine & Nichido is implementing the Green Gift Planet GENKI Program, whichtackles environmental protection initiatives together with local citizens and includes
donations to environmental NPOs and other groups as well as participation inenvironmental activities throughout Japan.
The project is conducted in conjunction with Japan NPO Center, a specified non-profit
corporation that has received backing from the Ministry of the Environment and is
responsible for the coordination and operation of the entire project. The aim is to provide
children in each region, the leaders of the future, with the opportunity to learn about local environmental issues and foster a desire toprotect the environment.
The activities offer the chance for local NPOs and other groups to collaborate with new stakeholders such as Tokio Marine & Nichido
and its agents. It is also a great chance for the company’s customer contact branches to meet with local governments, environmental
NPOs and other members of the local community. As of March 2018, around 13,600 participants (including around 5,200 children) had
taken part in 197 different events to protect local forests, woodlands, river valleys and the sea.

Green Gift Planet GENKI Program(in Japanese)

Green Gift Project: Ten-Year Restoration Project of the Coastal Forestsof Tohoku Region
We support the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region damaged in the Great East Japan Earthquake.
Delivering Safety and Security Building a Society that Can Withstand Natural Disasters (Support for the Ten-Year Restoration Projectof the Coastal Forests of Tohoku Region)

Tree-Planting Together with Customers ~PHLY 80K Trees Initiative~
Philadelphia Insurance Companies (PHLY) has continued to conduct the “PHLY 80K
Trees” tree planting program since 2015, inspired by Tokio Marine & Nichido’s Green Gift
Project. With the cooperation of customers and agents, the initiative has provided thefunding for 240,000 trees to date through costs saved by encouraging customers to makeelectronic payments and asking agents to cooperate by making direct deposits ofcommissions and reducing the preparation of paper statements as well as donations fromthe company. Some 50 employees volunteered to give forest tours in 2017, with close to
100 employees having offered their time since the initiative began. Funding from anadditional 80,000 trees will be provided between 2018 and 2019.
In the United States, record wildfires, storms and other natural disasters have destroyed millions of trees in forests in recent years.
PHLY is on a mission to build healthy forests and ecosystems to provide greater security to communities.
PHLY 80K TREES

172

Preventing Global Warming by Promoting theDevelopment of Clean Energy
In order to prevent damage due to climate change from spreading, Tokio Marine Group is examining the possibility of installing andoperating renewable energy facilities in Group companies while also providing products and services such as liability insurance
concerning environmental pollution and environmental consulting.
Relation between written content and SDGs
Relevant goal

Relevant target
7.1 Ensure universal access to affordable,

7. Affordable and clean energy

reliable and modern energy services
7.2 Increase substantially the share of
renewable energy in the global energy mix

Description of related content

Mega-Solar Package Program
Impairment Liability Coverage for
Geothermal Power Generation Operators

9.4 Upgrade infrastructure and retrofit
industries to make them sustainable, with
9. Industry, innovation andincreased resource-use efficiency andinfrastructure

greater adoption of clean andenvironmentally sound technologies andMega-Solar Package Program
Impairment Liability Coverage for
Geothermal Power Generation Operators

industrial processes

We are undertaking the following actions to achieve the goals described above in the three areas of examining the possibilityof clean energy facilities, operating clean energy facilities and credits gained from clean energy facilities.

Examining the possibility of clean
energy facilities
Mega-Solar Package Program
Environmental Consulting

Operating clean energy facilities
Mega-Solar Package Program
Impairment Liability Coverage for
Geothermal Power Generation
Operators
Environmental Impairment Liability
Coverage
Environmental Consulting

Credit gained from clean energy
facilities
Impairment Liability Coverage for
Geothermal Power Generation
Operators
Environmental Impairment Liability
Coverage
Environmental Consulting173

Mega-Solar Package Program
With the launch of Japan's Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning and construction of “mega-solar”
large-scale solar power generation facilities is surging across the country. In order for businesses to stably operate the facilities,
measures are necessary to evaluate business risks over a long term of 10 to 20 years and from a variety of angles, starting from theinstallation stage.
In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk consulting and insurance
products, the program offers an integrated solution for the risks involved in mega-solar projects.

Making Use of Evolving Risk Assessment Approaches in Consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment and soil contamination statusassessment) and 2) arrangement of property and casualty insurance.
In the event of damage from earthquake, tsunami, water, wind, high tide or other natural disasters, mega-solar projects may be forced toreview installation expenses or construction times, and business operation following launch may be severely affected.
Based on natural disaster information and knowledge accumulated over years in the property and casualty insurance business, theproduct offers risk consulting services that include a three-stage evaluation of natural disaster risks at planned mega-solar installationsites and soil contamination status assessment consulting through means such as site usage history surveys and field investigations. By
incorporating such consulting, mega-solar business operators are able to accurately assess the risks that can threaten business
continuity and can effectively carry out necessary investments and measures.
Conducting risk assessments of mega-solar projects has helped us build up extensive know-how, which we are using to start consulting
services for renewable energy facilities for biomass and wind-power generation businesses.

Tokio Marine & Nichido Risk Consulting's “Risk Assessment of Renewable Energy Facilities” (in Japanese)174

Arrangement of Appropriate Property and Casualty Insurance at theMega-Solar Project Installation and Operational Stages
As various risks are expected at every stage – from installation to operation – in mega–solar projects, appropriate risk management isachieved by analyzing risk factors that can impact project management and by arranging for insurance against each risk. Looking
specifically at risks to installation work, insurance involves compensation for damages in the event of accidents originating in solar
power systems during installation or after completion, including damage to or destruction of solar systems or temporary installations fromcalamities such as fire or lightning, as well as accompanying loss of profits due to delay of operation. Risk hedging against the preceding
factors is possible through erection all risks insurance, delayed start of operations insurance and various forms of liability insurance.
With regard to risks to operation, insurance involves compensation for damages originating in ownership or management of facilities,
including damage to or destruction of solar power systems from calamities such as fire, as well as accompanying loss of profits if
operation is halted. Risk hedging against the preceding is possible through commercial property insurance and various forms of liability
insurance.

The mega-solar project flow from installation work to operation

Solar power and other forms of renewable energy are indispensable as new energy sources to support the social infrastructure of the
future. Based on the role that insurance companies bear in society, Tokio Marine & Nichido will support the smooth diffusion ofrenewable energy by providing insurance products and risk consulting services and contribute to the development of a sustainable
society.

175

Commenced Sales of New Impairment Liability Coverage for
Geothermal Power Generation Operators
Geothermal power generation does not emit any CO2, a primary cause of global warming, which has put it in the spotlight as a low-cost
renewable energy with the potential for stable power supply. There are high expectations for the application of this form of energy andthe government has even formulated a plan to expand capacity of geothermal power generation facilities three-fold by 2030 comparedwith current levels.
Against this backdrop, in June 2016 Tokio Marine & Nichido started sales of a “geothermal package plan” that underwrites such risk asproperty risk, construction risk and liability risk from ground surveys to operations for geothermal developers. Within this “geothermal
package plan,” liability risk compensation provides peace of mind to nearby hot spring operators (hot spring union) with regard togeothermal development. This is achieved through compensation for damages if there is a decline in the volume of hot water or achange in hot spring quality in a nearby hot spring area during geothermal development or operation of a geothermal power generation
facility. Such damages include the cost of investigation into the cause, which is covered by the geothermal developer, or lost profit on
the part of the hot spring operator. Payment of the cost for investigating the cause at the stage when a reduction in hot spring volume ora change in spring quality has been objectively confirmed irrespective of the existence or not of liability on the part of the geothermal
developer is a first for Japan.
Tokio Marine & Nichido will continue to contribute to the proliferation of geothermal power through this product going forward.

General flow of geothermal development (model case of 30,000 kw power output)

Source: Prepared using basic data for investigating purchase price in FY2013 issued by Resources and Energy Agency of the Ministryof Economy, Trade and Industry(http://www.meti.go.jp/shingikai/santeii/pdf/008_02_00.pdf(1.76MB)) (in Japanese)

Sale of Environmental Impairment Liability Coverage
In response to the growing need for ensuring compliance with environmental regulations andmitigating lost profit caused by the emission of contaminants, U.S.-based Philadelphia Insurance
Companies (PHLY) offers environmental insurance products with environmental impairment liability
coverage against various risks, including impairment liability for contamination of the environment, formanufacturers, processing companies, construction companies, environment-related operators,
environmental consultants, pharmaceutical firms, electricians and plumbers, hotel operators and realestate agencies.
These insurance products protect policyholders from impairment liability for damage to third parties
and remediation expenses caused by environmental contamination, thereby contributing to theprotection of the natural environment and the health of local residents while encouraging thepromotion of regional industries.
Philadelphia (Environmental Products)

176

Consulting related to ESG and sustainability
The understanding that non-financial value in addition to financial value is essential in order to increase corporate value over the
medium to long term has taken hold in Japan in recent years. Amid growing interest in Environment, Social and Governance (ESG)
factors, there are heightened expectations for corporate management based on an awareness of ESG in addition to financial aspects.
Tokio Marine & Nichido Risk Consulting provides a variety of consulting services relating to ESG and environmental management byleveraging a proven record in Socially Responsible Investment (SRI) funds.
Tokio Marine & Nichido Risk Consulting's “ESG and Sustainability” (in Japanese)First Auto Insurance Eco Mark Certification Acquired for
Financial Products
In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark *1 certification for financial products from theJapan Environment Association (JEA) for its efforts to promote various initiatives in the environment-related field. These included
promotion of the Green Gift Project, dissemination of information on eco-safe driving and accident reduction via the company website,
increased use of recycled parts in auto repairs and premium discount services for hybrid, electric and compressed natural gas vehicles.
In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA, becoming the first company inthe financial industry to receive an Eco Mark award. In granting the award, JEA highly recognized the company's efforts to promote thewidespread use and increase the visibility of Eco Mark-certified auto insurance products (creation of Eco Mark awareness posters andextensive use of the Eco Mark label on auto insurance leaflets and renewal notices) and to offer eco-friendly auto insurance that allows
policyholders to participate in activities to reduce environmental impact through the Green Gift Project. Becoming carbon neutral in its
domestic business activities in fiscal 2009 and fiscal 2010 was another point that was recognized by JEA.

*1 The Eco Mark environmental label is granted to products that are certified as having less impact on the environment throughout theirlifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented to companies and organizations
proactively engaged in activities to achieve the objective of the Eco Mark project: "Creation of a sustainable society through the wise
choice of environment-friendly products by consumers and environment improvement efforts by companies."

177

Accident-Related Auto Repairs That Are Friendly to theEnvironment
Tokio Marine & Nichido and Nisshin Fire & Marine Insurance (“Nisshin Fire”) havebeen undertaking an initiative to promote environment-conscious auto repairs
following accidents with the cooperation of customers. This initiative, contingent upon
the approval of customers, encourages the repair, not replacement, of parts damaged
in an accident or the use of recycled or rebuilt parts if the damage is beyond repair, toreduce industrial waste and utilize resources more effectively. Following “TheDeclaration of the Promotion of the Use of Recycled Parts,” a joint statement made by
The General Insurance Association of Japan and its member insurance companies in
October 2011, we have decided to step up this initiative by generally requiring the useof recycled parts when repairing company-owned vehicles and encouraging their use
in personal vehicles of employees.

Asante environment-conscious auto insurance

For the same reason, Nisshin Fire provides an environment-conscious auto insurance, Asante, which provides a 10% discount on
insurance premiums if a car repair is done using recycled parts at one of the automobile repair shops specified by the company.
Nisshin Fire Asante (in Japanese)178

Building Communities for People to Live with Peace ofMind through Environmental Protection Activities
Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing local and social contribution activities around the worldthat help protect the environment and biodiversity. These activities emphasize voluntary engagement by employees and tie-ups withNPOs and other groups.
Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

15.2 Promote the implementation of
15. Life on Landsustainable management of all types ofCollaborative Afforestation Efforts in Kochi

forests, halt deforestation, restore degraded

Prefecture: Tokio Marine & Nichido’s Forest

forests and substantially increase

for the Futureafforestation and reforestation globally

Section composition

Initiatives in Japan

Initiatives Overseas

At Tokio Marine Group and our Group companies,

Tokio Marine Group and our overseas companies are

employees and agents volunteer to hold classes on

promoting environmental initiatives through Earth Day

the environment, art and writing contests, and eco-and other events. In Asia, efforts are made to protect

experience tours. In addition, we are building anforests and water while children with underprivileged

environmental community through the Marunouchi

backgrounds are invited to environmental

Citizens Environmental Forum, a forestry maintenanceenlightenment tours. We are working to buildand environmental awareness seminar.

environmental communities in this way in the different
regions of the world.

Initiatives in JapanAt Tokio Marine Group, employees and agents volunteer to hold classes of Green Lessons: The Mangrove Story. Tokio Marine &Nichido has co-hosted the Children’s Environmental Award program, an environment-themed illustration and essay contest, and the
Iriomote Island Eco Experience Tour, a tour learning about the importance of preserving the global environment, while having cosponsored the Collaborative Afforestation Project with Environmentally Advanced Corporations in Aki City, Kochi Prefecture. The
company also holds the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar, jointly with
Mitsubishi Corporation and is working to build environmental communities.

179

Green Lessons: The Mangrove Story
As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has provided Green Lessons: The Mangrove
Story, an environmental education program for children in elementary and special needs schools. Employee and agent volunteers visit
these schools and give lectures on the theme of “prevention of global warming and preservation of biodiversity,” in which they tell stories
about mangrove planting. Children participating in these lessons receive flowerpots made from recycled uniforms.
As of March 31, 2018, the Group visited around 790 elementary and special needs schools throughout Japan and provided Green
Lessons to 53,000 children. We will continue conducting these lessons nationwide as a place for children, the leaders of tomorrow, tothink for themselves about the environment.

Laboratory for the Future (Green tuition fee) (in Japanese)

Children’s Environmental Award and Iriomote Island Eco Experience
Tour
Since 2008, Tokio Marine & Nichido and The Asahi Shimbun Company (newspaper) haveco-hosted an environment-themed illustration and essay contest, the Children’s
Environmental Award program, as one initiative to raise environmental awareness among
elementary school children who will take the lead in the future and, in turn, raiseawareness among society as a whole. For the tenth Children’s Environmental Award in
fiscal 2017, we received 2,906 works from children all over Japan. We invited the winnersof the contest and their parents to join the Iriomote Island Eco Experience Tour.
The Iriomote Island Eco Experience Tour is conducted under the supervision of Shigeyuki Baba, Professor Emeritus, University of the
Ryukyus. He is also a judge of the Children’s Environmental Award and has been providing support to Tokio Marine & Nichido’s
Mangrove Planting Project. Participants learn about the importance of preserving the global environment through a program of events
that includes exploring a mangrove forest, engaging in tree planting and mangrove dyeing, while receiving explanations from specialists.
The children who participated in the tour commented that nature was more fragile than they thought and needs to be protected andunderstood the problems facing Iriomote, and that there are many people committed to protecting nature as well as flora and fauna.

Tokio Marine & Nichido (Children’s Environmental Award) (in Japanese)180

Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine &Nichido’s Forest for the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners agreement with Kochi
Prefecture, Aki City and the Eastern Kochi Forestry Association to promote afforestation in
Aki City under the prefecture’s Collaborative Afforestation Project with Environmentally
Advanced Corporations (the five-year agreement was renewed in May 2014). The forest
covered under the agreement has been named “Tokio Marine & Nichido’s Forest for the
Future.” Every year, we conduct a volunteer tour for Group employees and agentsincluding their families to experience tree thinning and socially interact with local residents.
A total of 69 members participated in the ninth Tree-Thinning Forestry Volunteers held in
November 2017. Participants felt that it was a project that taught them the importance of
maintaining and protecting forests and the effort that goes into doing so, and that they wanted to expand the initiative with every
opportunity as their own responsibility.

Marunouchi Citizens Environmental Forum
Every year, Tokio Marine & Nichido holds a social and environmental awareness seminar,
the Marunouchi Citizens Environmental Forum, jointly with Mitsubishi Corporation. At the59th forum held in fiscal 2017 at MARUCUBE in the Marunouchi Building in Chiyoda Ward,
we invited Norichika Kanie, Professor at a Graduate School at Keio University, who gave alecture on building awareness of the UN.’s Sustainable Development Goals (SDGs) among
citizens and examples of SDG-related initiatives with local governments and companies.
Some 66 people from inside and outside the company attended, with some commenting: “Iwould like to find what I can do to help,” “Hearing explanations of actual examples
stimulated my interest,” and “I learned a lot about things I actually had no idea about in mydaily life.”

Initiatives Overseas
In Tokio Marine Group, U.S.-based Philadelphia Insurance Companies (PHLY) is promoting environmental activities in different locations
that include participation in Earth Day. In addition, Thai-based Tokio Marine Insurance (Thailand) conducts initiatives to protect forests
and water and invites underprivileged children on environmental enlightenment tours. These and other efforts seek to build
environmental communities around the world.

181

TEAMPHLY Initiatives
U.S.-based PHLY has been encouraging its employees to take part in initiatives to protect the environment in the workplace, home andlocal community in order to leave behind a beautiful environment for the next generation. TEAMPHLY involves support of environmental
protection activities by individuals and communities as well as various efforts to reduce environmental load in the office with the aim ofminimizing the environmental footprint in business activities.
The three main activities under TEAMPHLY in 2018 were the reduction of the environmental footprint through business activities,
environmental education and awareness-raising activities, and efforts in connection with community outreach. Activities included thepurchase of renewable energy certificates to offset carbon dioxide emitted through the use of power in offices throughout the UnitedStates.
The company also donated US$134,179 to an environmental NGO in the United States and planted 240,000 trees to protect forests
damaged in natural disasters such as brush fires from 2015 to 2018.
TEAMPHLY

Participation in Earth Day Events
Employees at U.S.-based PHLY conducted various activities to promote Earth Day 2018 aspart of TEAMPHLY, an employee-driven environmental awareness program.
Employees volunteered their time to collect used plastic bags that they processed into
plastic balls of yarn called “plarn.” Plarn is woven into mattresses that are distributed to thehomeless. More than 50 employees took part in Earth Day 2018 and made 60 balls ofplarn. The plarn mattresses were put into bags known as “Blessing bags” together withfood, light meals, clothing, hygiene products and a source of information so the homelesscan get what they need when they need it. The initiative not only helps prevent
environmental destruction and protects wild animals, it also supports the homeless.

Preserving Biodiversity through Products and Services (Tree Planting Together with Customers ~PHLY 80K Trees Initiative~)

182

Core Theme 3: Supporting People

In Japan, the importance of responding to the nursing andhealth needs of the elderly is increasing due to the low birth rate
and aging society. There is also growing demand to create
societies in which people in underprivileged circumstances andthose with disabilities can live with peace of mind in thecommunity as economies and societies become moresophisticated and globalization progresses. In addition, there
are calls for the acceptance, promotion and utilization ofdiversity in such areas as gender, age and nationality. On a
global scale, the reality is that there is growing income disparity,
increasing unemployment among youth, poverty and unequal opportunities for education based on gender.
Tokio Marine Group has set “Supporting People” as a core CSR theme in order to take up the challenge of resolving these issues. To
this end, we will promote local community and social contribution activities supporting people through the growth of young people andsupport the elderly, persons with disabilities and athletes as well as the promotion of diversity and inclusion.

Building a Society Based on Health and Longevity to Ensure Peace of Mind

Tokio Marine Group provides products and services that anticipate the changing social environment and customer needs by utilizing thesolutions offered by respective Group companies, including insurance. The Group will contribute to a society based on good health andlongevity through activities to raise awareness about cancer undertaken by employee volunteers in Japan and around the world,
activities to spread knowledge about nursing care and offering advice through medical professionals. By promoting these initiatives,
Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local communities and society.

183

Nurturing Generations Responsible for the Future

Tokio Marine Group is promoting social contribution through the establishment of a foundation to nurture generations responsible for the
future with the aim of developing youth and promoting sport. In addition, we implement local social contribution activities in conjunction
with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action
volunteers and NGOs. We also provide support to charity organizations.

Aiming to Create a Symbiotic Society

Tokio Marine Group aims to create a symbiotic society for everyone both socially and economically, irrespective of age, gender ordisability. To this end, employees around the world are proactively working on activities that support the elderly, the deaf and blind,athletes and expectant mothers in conjunction with NGOs.
By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local
communities and society.

Value Creation

Developing employees and partners who support and bring a virtuous cycle to local communities and society

Example of CSR approach (Supporting People)
Building a Society Based on Health and Longevity to Ensure Peace of Mind
Nurturing Generations Responsible for the Future
Aiming to Create a Symbiotic Society
184

Building a Society Based on Health and Longevity to
Ensure Peace of Mind
Tokio Marine Group provides products and services that anticipate the changing social environment and customer needs by utilizing thesolutions offered by respective Group companies, including insurance. The Group will contribute to a society based on good health andlongevity through activities to raise awareness about cancer undertaken by employee volunteers in Japan and around the world,
activities to spread knowledge about nursing care and offering advice through medical professionals.
By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local
communities and society.
Relation between SDGs and content

Relevant goal

Relevant target

Description of related content

3.3 End the epidemics of AIDS,
tuberculosis, malaria andneglected tropical diseases andcombat hepatitis, water-borne
diseases and othercommunicable diseases

Products and Services

3.4 Reduce by one third

Information

3. Good health and well-premature mortality from non-Disclosure/Awareness-Raising

being

communicable diseases throughActivities

prevention and treatment andLocal Community and Social

promote mental health and well-

Contribution Activities

being
3.d Strengthen the capacity of all
countries for early warning, risk
reduction and management of
national and global health risks
4.3 Ensure equal access for all
4. Quality education

women and men to affordable

N Program to Support Youngand quality technical, vocational

Physicians to Gain Clinicaland tertiary education, including

Experience in the United States

university

185Section composition

Products and Services
Tokio Marine Group uses the health and productivity

Information Disclosure/AwarenessRaising Activities

management know-how it has gained for insurance

Amid a rapidly aging society, Tokio Marine Group has

solutions and strives to expand related knowledge andbuilt up knowledge concerning nursing care and theprovide insurance services so as to offer arisk of infectious diseases through health-relatedcomprehensive insurance service menu that covers

insurance and services. In order to fully utilize thiscustomers’ treatment, household expenses, longevity

knowledge in society, the Group provides support thatand health.

covers nursing care for the elderly, care-related
personnel, prevention of infectious diseases andcountermeasures for companies.

Local Community and Social
Contribution Activities

Nurturing Human Resources andR&D

Tokio Marine Group teams up with local public

Tokio Marine Group handles the joint planning andorganizations to take steps aimed at limiting thedevelopment of health and productivity management

incidence of diseases such as cancer amongapps using ICT. We also contribute to thecustomers and in society. The movement also includes

development of young doctors responsible for

efforts by employee volunteers. Overseas, we conduct

providing medical care in the future.

cancer awareness-raising activities and provide
support for cancer sufferers through employee
volunteers as well.

186

Products and Services
Tokio Marine Group uses the health and productivity management know-how it has gained for insurance solutions and strives to expand
related knowledge and provide insurance services so as to offer a comprehensive insurance service menu that covers customers’
treatment, household expenses, longevity and health.

Pandemic Derivatives for the World Bank
In July 2017, Tokio Marine & Nichido participated in the “Pandemic Emergency Financing Facility (PEF)” launched by the World Bank as
an international initiative to manage crises caused by infectious diseases. Through the underwriting of pandemic derivatives, we will
support efforts by public-private partnerships to contain internationally threatening infectious diseases and contribute to the creation of asafe, secure and sustainable future.

Background to the Establishment of the Pandemic Emergency Financing Facility
The Japanese government brought up the issue of international health when it was host country for the G7 Ise-Shima Summit in May
2016. With the cooperation of the World Bank and World Health Organization (WHO), PEF was launched by the World Bank as a new
financial mechanism for responding to public health crises that drew on lessons learned with the Ebola virus. The Japanese government
was the first in the world to declare that it would provide financial assistance to PEF and called for the cooperation of other countries.

Overview of the Program
The PEF is the world’s first financing mechanism for swiftly and smoothly providing financial assistance in the event that a pandemic
occurs or expands in developing countries, and is funded by the International Bank for Reconstruction and Development (IBRD) of theWorld Bank Group through derivatives transactions between IBRD and insurance companies and the issuance of pandemic bonds toinvestors. In the case where data released by WHO, such as the number of deaths, rate of increase in the number of deaths and thenumber of affected countries, reach predetermined levels that have been established as criteria for funding assistance, Tokio Marine &Nichido will pay a preset amount to IBRD.

* The Japanese government announced that it would contribute USD50 million over three years prior to the meeting of G7 Finance
Ministers and Central Bank Governors in May 2016.

187

Aruku Hoken
In 2017, Tokio Marine & Nichido Life developed Aruku Hoken with the concept of preemptively protecting customers from serious
illnesses such as lifestyle-related diseases by supporting initiatives to improve customers’ health and quality of life. The product, the firstof its kind in the industry, provides policyholders with a wearable device and returns a portion of insurance premiums in accordance with
their health improvement activities, which are recorded using a special app.

In Support of Customers’ Health and Productivity Management
As Japan’s labor force shrinks, managing employee health and creating a good working environment have become importantmanagement issues in order to ensure sustainable corporate growth. Tokio Marine Group has formulated a philosophy and policy with
employee health positioned as a core theme for management, and related issues are being addressed. We were selected as a “2018Health & Productivity Stock” for the third consecutive year in recognition of these efforts. We leverage the know-how we have gained
from these initiatives to support corporate health and productivity initiatives through a range of services and group insurance supporting
employee benefit programs. As an example, we support the formulation of highly effective health promotion measures as well as the
reduction of health-related risk and improvement of productivity by analyzing medical exams and prescriptions held by companies andhealth insurance associations, and quantifying the correlation between medical expenses and productivity*1.
Health and Productivity Management and Occupational Health and Safety (Health and Productivity Management Initiatives)*1 We are systemizing indices for the quantitative evaluation of the effects of each measure based on knowledge gained in joint
research with the Health and Productivity Management (HPM) Policy Research Unit (currently Healthcare Data Science Research
Unit*2) of The University of Tokyo Policy Alternatives Research Institute.
*2 In the Government’s Basic Policy on Economic and Fiscal Management and Reform 2016 (“Big-Boned Policy”), two policy agendas
were set: to improve the nation’s Quality of Life by analyzing Data Health introduced in the National Health Insurance and to enhance
productivity by closely cooperating with businesses’ health and productivity management. The research aims to improve thefeasibility and quality of health policies by visualizing health issues through Data Health and by understanding the trend of its
effective solutions.

The University of Tokyo (Health and Productivity Management (HPM) Policy Research Unit, Policy Alternatives Research Institute (inJapanese)

Proactive Dissemination of Information
Tokio Marine Group has been holding various seminars and participating in healthrelated events in order to convey to a broad audience the importance of corporate healthand productivity management. In March 2017, the Nikkei BP Healthy Company Forum,
which is run by DENTSU INC., Nikkei Business Publications, Inc. and the Japan
Productivity Center, held special symposiums in Tokyo and Osaka. The symposiums
drew around 200 participants, mainly human resources personnel, reflecting companies’
high level of interest in this topic. Along with experts from various organizations,
including The University of Tokyo, companies promoting health and productivity
management and the Japanese government’s Cabinet Secretariat, Tokio Marine & Nichido’s President Toshifumi Kitazawa made apresentation on specific initiatives of Tokio Marine Group’s health and productivity management. In addition, at the Human Capital 2016,
an event for corporate human resources personnel held in June 2016, we ran a booth and gave a seminar to convey the importance of
health and productivity management to these human resources personnel.
In the future as well, Tokio Marine Group will proactively disseminate relevant information as a corporate group supporting companies’
implementation of health and productivity management.
188

Support for Mental Health Management
Depression is considered a modern-day illness, and a number of companies have implemented various measures to counter a growing
patient population after the figure exceeded one million in 2008. Nevertheless, the number of claims filed and approved for workers’
compensation insurance for mental disorders has continued to rise. Consequently, mental health care of employees is rising inimportance as an aspect of corporate risk management and management issues to be addressed in addition to being an integral part ofcorporate health and welfare. In particular, mental health measures are now required in order to be certified as a Health & Productivity
Management Organization, a move that is growing rapidly.
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support the mental health management ofcompanies. Besides conducting stress tests as required under the Industrial Safety and Health Law (revised in December 2015), EAP
provides a comprehensive menu of services by a team of experts including psychiatrists, clinical psychotherapists and personnel andlabor consultants. These services range from individual follow-up for employees based on the results of employee stress checks toproviding supportive care during a leave of absence or when returning to work, preventing recurrence, analyzing stress level tendencies
in organizations and consulting on how to create a mental health framework.
As one mental health measure following implementation of a stress test, popular courses such as “giving greetings at work” and “how topraise oneself” within a “health challenge campaign” aimed at promoting the health of an entire well-established company are helpful inalleviating employee stress and enhancing the working environment.
EAP is being used by more than 700,000 employees at present. We will continue to offer this program to everyone needing this type of
support to assist them in maintaining better mental health.
Tokio Marine & Nichido Medical Service TMS NAVIGATOR (in Japanese)

Initiatives for Living BenefitsLife Insurance Revolution to Protect One’s Living
With the aging of society, advances in medical technology and shorter hospital stays, a blank area of coverage has arisen that cannot
be covered by conventional medical insurance or death coverage, such as the need for outpatient treatment and nursing care after adischarge or a decline in income due to after effects that make the insured unable to work as before hospitalization.
To provide coverage that securely fills this gap and support customers’ treatment, household expenses, longevity and health, Tokio
Marine & Nichido Life will continue to undertake its ongoing initiative called the Life Insurance Revolution to Protect One’s Living. In
2017, we further enhanced the initiative and started the Life Insurance Revolution to Protect One’s Living Nextage, which includes the
sickness prevention and health support domain.

189

Click to enlarge

Living Benefit Products Including Household Income Term Insurance (as ofMarch 31, 2018)
Long-Life
Support Whole

Along with severe disability and death benefits, this product features nursing care coverage for
one’s entire life in case a policyholder is judged as being in need of second degree nursing care
under the public nursing care insurance system or determined as requiring nursing care

Life Insurance

according to the conditions set out by Tokio Marine & Nichido Life.

HouseholdIn addition to severe disability and death benefits, this product offers monthly benefits in the

Income Term
Insurance NEO

event of the inability to work due to one of five diseases (malignant neoplasm (cancer), acute
myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure) or the need for nursing
care due to illness or injury.

with Inability toWork Benefit
Insurance Plan
Medical Kit NEO

A medical insurance product, which covers hospitalization due to illness or injury, surgery andMedical Kit R

Medical Kit R is a medical insurance product, which in addition to Medical Kit NEO insurance,

radiation therapy through the policyholder’s lifetime

refunds the excess of premiums paid up to the specified age over total benefits received for
hospitalization and other coverage in the form of a health refund benefit.
Received a Nikkei Veritas Award

Medical Kit LoveR

A medical insurance product based on Medical Kit R, with relaxed underwriting standards forcustomers with health concerns

190

Medical Assist: Providing 24/7 Telephone Support for Customers
Seeking Advice on Illness or Injury
Medical Assist is a free health and healthcare consultation service that supports the health of policyholders and insurees of Tokio Marine& Nichido and Tokio Marine & Nichido Life, including their families. Assistance is provided via telephone 24 hours a day, seven days aweek, including advice on everyday physical accidents, methods for handling emergencies such as sudden illnesses or injuries,
information about hospitals, clinics and other medical facilities that examine patients on holidays or late at night, consultation withspecialists in a range of more than 30 medical examination fields (by appointment only), and arrangements for transfer to other hospitals
on behalf of patients. Such concerns are addressed by experienced and knowledgeable healthcare professionals including emergency
medical specialists who take leading roles in emergency medical institutions, medical specialists qualified as university professors or
assistant professors, and nurses with a wealth of clinical experience. Nurses make the initial response to customer inquiries, anddepending on the case, emergency medical specialists and other medical staff address the issue thereafter as necessary.

Medical Assist Service Overview
Emergency medical
consultation
Consultation withmedical specialists
by appointment
Information of
medical institutions
Transfers/Arranging
patient transfers

Emergency medical specialists who play a first-line role at emergency medical institutions
and nurses with a wealth of clinical experience respond to urgent medical consultation
requests and consult on everyday physical concerns 24 hours a day/7 days a week.
Medical specialists (qualified as university professors or assistant professors) in various
diagnostic fields (more than 30 medical examination fields) provide consultation via telephone
regarding medical care and health by appointment.

Information from a database of 450,000 facilities nationwide is provided about emergency
care hospitals that accept patients at night and on holidays, the closest medical institutions
while traveling, etc.
A series of services are carried out for customers who become hospitalized at a leisure orbusiness travel destination, including arrangements for a private ambulance, special
procedures for boarding aircraft and arrangements for a doctor, nurse or other healthcare
professional as a companion, when transferring such customers from emergency care
hospitals to hospitals near their homes.
(Expenses incurred in the course of transportation shall be paid by customers.)

Cancer consultation
hotlineHighly specialized doctors, nurses and other medical staff respond to various concerns about
cancer. They also attend to the concerns of patients who are fighting against cancer and theirfamilies.

For example, in the case of providing consultation about a child stung by a bee, an inquiry is first made to the caller about symptoms thechild is showing. Then, the caller will be advised whether to seek emergency medical care, while receiving instructions on first aid best
suited for the symptoms.
Medical Assist: Tokio Marine & Nichido Life (in Japanese)191

Insurance Products to Facilitate the Advancement of Regenerative
Medicine
At the timing of the enforcement of a new act to ensure the security of regenerative
medicine in 2014, Tokio Marine & Nichido has developed and released new insurance
products related to regenerative medicine, namely, insurance for clinical research on
regenerative medicine and liability insurance for cell-cultivating companies.
Regenerative medicine, causing less side effects and burden on patients as compared withother conventional treatment methods, is expected to improve the quality of life (QOL) of
elderly people and ensure a longer healthy life. In Japan, however, regenerative medicine
is still in the process of developing into an industry and practical applications.
To accelerate the process, many players must enter the field. One drawback is the costand risk involved in regenerative medicine. The solution, we believe, is insurance.
If new players and researchers can leverage insurance as a means to provide compensation for negative effects in patients undergoing
regenerative medicine treatments, and thus reduce the said cost and risk, there will be a better chance that more players would take on
the challenge of developing regenerative medicine into an industry and practical applications. By providing such insurance products,
Tokio Marine & Nichido will contribute to the advancement of regenerative medicine in Japan.

Information Disclosure/Awareness-Raising Activities
Amid a rapidly aging society, Tokio Marine Group has built up knowledge concerning nursing care and the risk of infectious diseases
through health-related insurance and services. In order to fully utilize this knowledge in society, the Group provides support that covers
nursing care for the elderly, care-related personnel, prevention of infectious diseases and countermeasures for companies.

Initiatives for Longevity Risk: Academy of Health and Long LifeIn February 2012, Tokio Marine & Nichido Life established the Academy of Healthand Long Life section of its website to convey to the broadest possible audience theimportance of disease prevention and health management in leading a healthy life
long into the future. Tokio Marine & Nichido Life guides visitors through the academy
and explains what is available at the Health Promotion Center, Infirmary, Retirement
Preparations Center and Library. Each “facility” provides information on lifestylerelated diseases, nursing care and other relevant topics.
We provide various information maintained by Tokio Marine & Nichido Life and othercompanies in Tokio Marine Group, including Tokio Marine & Nichido Medical Service
and Tokio Marine Nichido Better Life Service, and business partners.

192

Main Contents
Health Promotion
CenterLifestyle-related disease self-check
Understanding and preventing lifestyle-related diseases
Case studies of five diseases*
Dr. Negoro’s health and longevity lifestyle course

Retirement
Preparations

Preparing retirement funds
Current state of nursing care

CenterCase studies of nursing care

Library

Questionnaire on cancer

Infirmary

How to “read” your health checkup results

Survey of attitudes about longevity

Tips on selecting medical institutions and seeing doctors* Malignant neoplasm (cancer), acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure

Tokio Marine & Nichido Life: Academy of Health and Long Life (in Japanese)

Publication of a Book, Protecting Families and Companies –Guidebook on Combating Infectious Diseases
In April 2015, Tokio Marine & Nichido Risk Consulting wrote and published a book, Protecting
Families and Companies – Guidebook on Combating Infectious Diseases (supervised by Koji
Wada, a doctor at the National Center for Global Health and Medicine).
The book uses many charts, tables and illustrations to explain in an easy-to-understandmanner the risk of Ebola hemorrhagic fever, new strains of influenza and other infectious
diseases and necessary measures to be taken by companies and individuals. Chapter 4(Protecting Companies) of the book, in particular, describes in detail the characteristics ofinfectious diseases as risk to companies, minimum required measures, points to be notedwhen building a structure to ensure business continuity and other important points when
implementing measures at overseas bases.

193

Seminar on Balancing Work with Elder Care ~ Aiming to Eliminate the
Need to Leave Employment for Elder Care ~Amid the rapidly aging society, many workers are now forced to leave their jobs to takecare of their elderly parents, and “leaving full-time employment for elder care” has becomea social issue of increasing prevalence. According to the government’s statistics, about
100,000 workers leave their job every year for the reason of elder care, while about 3.46
million people work while taking care of their elderly parents or relatives. For companies, it
is an issue of losing the core group of their workforce since people leaving their job are
mainly in their 40s and 50s. These caregivers, on the other hand, also bear a significant
burden both economically and mentally because they have no idea for how long their daysof caregiving will continue.
To respond to this social issue, Tokio Marine Nichido Better Life Service provides a seminar on balancing work with elder care for
employees of companies and corporations. The seminar is based on Tokio Marine Nichido Better Life Service’s expertise as a providerof nursing care services and is designed to convey useful information that will help caregivers reduce the burden imposed on them andcontinue their work while utilizing various nursing care services. The company holds this seminar nationwide, with the aim of providing
support as society as a whole to people in need of nursing care.

Local Community and Social Contribution Activities
Tokio Marine Group teams up with local public organizations to take steps aimed at limiting the incidence of diseases such as cancer
among customers and in society. The movement also includes efforts by employee volunteers. Overseas, we conduct cancer
awareness-raising activities and provide support for cancer sufferers through employee volunteers as well.

Movement to Protect Customers from Cancer
Background of the Initiative
As part of efforts to fulfill its social mission as an insurance company providing cancer insurance, Tokio Marine & Nichido Life has been
supporting the Pink Ribbon Movement since March 2005. Extending these activities, we have decided to steadily offer comprehensive
solutions for customers’ concerns. As a first step, upon the release of an insurance product to support cancer treatment in September
2007, we rolled out a company-wide, ongoing and perpetual initiative called the Movement to Protect Customers from Cancer.
Basic Policy
In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled our desire to protect our customers
from cancer to help ease the suffering of cancer patients and to assist their families going through the ordeal. For us, the social role ofan insurance company now extends beyond delivering financial reassurance in terms of insurance payments to working to prevent
cancer and providing mental support. Accordingly, Tokio Marine & Nichido Life has launched the Movement to Protect Customers from
Cancer, which consists of the following three steps.

194Leading Causes of Death in Japan
In Japan, the annual cancer-caused death toll exceeds 370,000 (27.8%).

Based on the Monthly Reports of Vital Statistics 2015 by the Ministry of Health, Labour and Welfare, available at:
http://www.mhlw.go.jp/toukei/saikin/hw/jinkou/geppo/nengai15/dl/kekka.pdf (in Japanese) (983KB)

195

Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an early stage. However, the checkup rate is as
low as approximately 20% on a national average, being far lower than 50% targeted by the government and local authorities. Based on
the belief that joint action with as many people as possible is indispensable for improving the situation, Tokio Marine Group has signed
agreements with 44 prefectural bodies and 17 cities (as of March 31, 2018) and has been actively promoting collaboration with them tocall more attention to cancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became promoting partners for Corporate Actions for Cancer
Checkups, a national project commissioned by the Ministry of Health, Labour and Welfare to raise the cancer examination rate to morethan 50% through joint efforts by the government and companies. By taking part in this public-private partnership, we intend tocontribute to the improvement of the cancer examination rate in Japan.

Nationwide Regional Activities
Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with the aim of disseminating cancer
knowledge and increasing cancer examination rates. In addition to periodic cancer-related study sessions, exchange meetings andseminars for agents/consignees at branch offices across the country, we hold a national conference of employees and agent/consignee
representatives who are actively and responsibly engaged in these cancer awareness efforts. More than 800 representatives
participated in the 11th conference held in October 2017. This national conference served to extend knowledge and foster a strong
sense of mission concerning cancer awareness through lectures by cancer patients and healthcare professionals as well as a panel
discussion titled “The mission of insurers ~ My philosophy.”

Agreement with the Shizuoka Cancer Center
In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical Service (TMS),
both of which provide insurance products and medical services from patients’ viewpoints,
concluded a comprehensive agreement on joint research into the best ways to provide
consultation, support and information regarding the treatment of cancer with the Shizuoka
Cancer Center, one of the top-level facilities in Japan for the diagnosis and treatment ofcancer and support services for cancer patients and their families. This joint research
program has been promoting initiatives to protect customers against risks, worries andanxieties by jointly developing tools to communicate to them in plain language theimportance of preventive medicine and medical checkups, as well as knowledge on cancer;
carrying out drives for education through Tokio Marine & Nichido Life’s nationwide sales

Shizuoka Cancer Center

network; and opening a cancer consultation hotline at TMS’s 24-hour Call Center.

196

Promoting the Pink Ribbon Movement
Tokio Marine & Nichido Life has been promoting the Pink Ribbon Campaign in support of
J.POSH, an NPO engaged in pink ribbon movements for breast cancer awareness inJapan, to convey the importance of medical exams and early detection of breast cancer.
Tokio Marine Group employees, led by Tokio Marine & Nichido Life employees, havecontinued to hold street campaigns nationwide and hand out awareness leaflets* since
2005.

* The certified NPO J.POSH collaborates with medical institutions nationwide on the Japan Mammography Sunday (J.M.S) initiative tocreate an environment enabling women who are busy on weekdays to have mammograms on the third Sunday in October. Tokio
Marine & Nichido Life also supports this initiative and hands out a list of available medical institutions.

J.POSH (Japan Breast Cancer Pink Ribbon Movement) (in Japanese)

Providing Encouragement to Cancer Patients by Making Terry Cloth Caps
Since 2009, Tokio Marine & Nichido Life has joined initiatives undertaken by the Iwate
Hospice Association, a citizens’ group in Morioka City, Iwate Prefecture, to support cancer
patients and their families and help them gain courage to fight against the disease. The
company has been making terry cloth caps for patients undergoing anticancer drug
treatment. Every year, participants from Tokio Marine & Nichido Life and other Tokio
Marine Group companies and their families stitch the caps together and donate more than
1,000 caps as Christmas presents to cancer hospitals nationwide through the Iwate
Hospice Association.
Iwate Hospice Association (in Japanese)

Education and Childcare Support for Orphans
Tokio Marine & Nichido Life established a fund in 2016 to financially support children who have lost one or both parents due to illness,
including cancer, and offers benefit-type scholarships to university students and others and educational materials to children preschool
age and under with the cooperation of the Japan Philanthropic Association. Benefit-type scholarships of 300,000 yen per year areprovided to high school students wishing to go to university or an equivalent educational institute. The Kodomo Challenge series of
educational materials developed by Benesse Corporation is sent free of charge every month to children in kindergarten and 30,000 yen
is granted every year to celebrate advancing to the next level. School bags are given as commemorative gifts when the children startelementary school. Applications for both of these benefits are accepted regardless of applicants’ being policyholders of Tokio Marine &Nichido Life.
Donation to Organizations Helping Children with Incurable Diseases and Elderly People
Donations from Tokio Marine & Nichido Life’s employees and agents will be used to support activities of organizations helping children
with incurable diseases and elderly people. Donations have been made to the following organizations since fiscal 2016.
NPO CliniClowns Association
The Support Network for NANBYO Children of JapanNPO Dementia Friendship Club197

Supporting and Collaborating with the Center for iPS Cell Researchand Application (CiRA), Kyoto University
In January 2015, Tokio Marine & Nichido donated a total of 100 million yen to Kyoto
University’s iPS Cell Research Fund, covering a five-year period. In addition, the company
called for donations to the fund from employees of Tokio Marine Group companies andother individuals and made an additional donation exceeding 1.5 million yen in fiscal 2018.
Currently, the Center for iPS Cell Research and Application (CiRA) has been undertaking a
project called the iPS Cell Stock for Regenerative Medicine to stockpile induced pluripotent
stem (iPS) cells for medical use. It involves collecting blood from donors having a special
type of human leukocyte antigens (HLAs), which is thought to cause less immune rejection.
In August 2016, CiRA started collaborating with the medical corporate foundation Kaijo Building Clinic, a tie-up medical institution of
Tokio Marine Group, to expand a donor base. Collection of blood, which had only been performed by Kyoto University Hospital, is now
also conducted by the clinic. In April 2017, the flying doctors of Tokio Marine & Nichido Medical Service also started cooperating in order
to collect blood from willing donors who live in remote areas.
CiRA started providing iPS Cell Stock for Regenerative Medicine in August 2015 and plans to have enough iPS cell stock to cover 40%of the people in Japan by the end of fiscal 2018.
CiRA is working on research every day to enable the practical application of iPS cell technology. Through our donations to the researchfund, we hope to ease the suffering of people with intractable diseases and injuries and contribute to the establishment of a research
environment that can stably obtain a pool of excellent researchers and research supporters and to the further advancement of researchin this area. At the same time, we will continue to provide support to health, medical and other related fields to deliver safety and security
in the form of risk management, including insurance, and through collaboration among Group companies.

AED & Basic Life-Saving Workshop to Build a Society That Can
Practice Life-Saving Skills
Tokio Marine Group provides a workshop to practice using Automated External
Defibrillators (AEDs) and to perform cardiopulmonary resuscitation (CPR). Around 4,650
employees from Tokio Marine Group attended the workshop by the end of fiscal 2017.
Through the workshop, participants have realized that they do not have to be an expert toperform CPR and gained enough confidence to take action rather than just standing by incase of an emergency.

In cooperation with the Marunouchi Fire Station of the Tokyo Fire Department (TFD), Tokio
Marine & Nichido provided a workshop to learn standard first aid at its head office. Over thecourse of two training courses, lecturers from the fire station taught about 20 employees
from Tokio Marine & Nichido and Group companies how to use AEDs, perform CPR,
prevent suffocation and stop bleeding. At the completion of these courses, participantsreceived a first aid skills certificate issued by the TFD Fire Chief.

198

Supporting the Provision of Japanese-Language Medical Services in
the United States
The Japanese Medical Practice outpatient clinic operated by Mount Sinai Beth Israel in New York City with donations from Tokio Marine& Nichido has been providing medical services in Japanese since 1990. At the event celebrating the 100th anniversary of the JapaneseAmerican Association of New York held in fiscal 2009, the Japanese Medical Practice outpatient clinic offered medical consultation
services and held medical seminars for elderly Japanese-American people living in New York. This clinic plays a major role in providing
medical services to the local Japanese community and is highly regarded by the Japanese Consulate General in New York as a medical
institution providing services to Japanese people.

Nurturing Human Resources and R&D
Tokio Marine Group plays a role in the R&D of health and productivity management apps using ICT. We also contribute to thedevelopment of young doctors responsible for providing medical care in the future.

N Program to Support Young Physicians to Gain Clinical Experience inthe United States
In collaboration with Mount Sinai Beth Israel, Tokio Marine & Nichido has been offering the
N Program since 1991. This is a medical residency program to promote exchange between
the two countries in the medical field by dispatching every year young Japanese doctors
with the desire to gain clinical experience in the United States.
In general, people wishing to experience clinical training in the United States are selectedby way of a nationwide recruitment system. The N Program is handled differently, however, and has become an invaluable program foryoung Japanese doctors who want to undergo clinical training at an educational hospital in the United States. The N Program has maderemarkable progress thanks to the cooperation of teachers at U.S. medical institutions and the efforts of residents who participated astrainee physicians. To date, the total number of trainees and graduates of this program has grown to over 180.
N Program (in Japanese)199

Joint Planning and Development Support for docomo Healthcare’s
Karada no Kimochi
Tokio Marine & Nichido conducted joint planning and development support for the cash benefit for the
medical treatment portion of Karada no Kimochi (“How my body feels”) service provided by docomo
Healthcare, Inc. from June 2013. Specifically, when the input data uncovers a change in body
condition, the customer is encouraged to see a doctor and receives a cash benefit when medical
advice and treatment are received from a qualified medical professional. In this way, it provides
support that ensures a sense of security. The service has a high level of social significance becauseof its link to prevention and early detection of breast cancer and uterine cancer, two serious illnesses
affecting women for which early detection efforts are lagging behind in Japan. This service wasrecognized by the Celent Model Insurer Asia Awards 2014*1 by Celent, a U.S. research andconsulting firm specialized in the financial field. It also received an excellent award in the Nihon
Service Award Fiscal 2015*2 hosted by the Service Productivity & Innovation for Growth Council.

*1 The Celent Model Insurer Asia Awards are the Asia category of the Celent Model Insurer Awards, an internationally high profile
award program in the insurance industry. Every year, it recognizes insurers for their effective use of information technology ininsurance.
*2 The Nihon Service Award is the first award program in Japan to evaluate diverse services across different industries by using
common evaluation criteria and recognize excellent services.

docomo Healthcare: Karada no Kimochi (in Japanese)200

Nurturing Generations Responsible for the Future
Tokio Marine Group is promoting social contribution through the establishment of foundations to nurture generations responsible for the
future with the aim of developing youth and promoting sport. In addition, we implement local social contribution activities in conjunction
with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action
volunteers and NGOs. We also provide support to charity organizations.
Relation between written content and SDGs

Relevant goal

Relevant target

Description of related content

4.1 Ensure that all girls and boys
complete free, equitable and4. Quality education

quality primary and secondary

Ashinaga Charity & Walk

education

Participating in Room to Read’s

4.6 Ensure that all youth and a

Educational Support Program insubstantial proportion of adults,

Developing Countries

both men and women, achieve
literacy and numeracy
8.6 Substantially reduce theAshinaga Charity & Walk

8. Decent work andproportion of youth not in

Participating in Room to Read’s

economic growth

employment, education or

Educational Support Program intraining

Developing Countries

Section composition

Foundations

Awareness-Raising Activities

Tokio Marine & Nichido promotes social contribution

We encourage children who will lead the next

activities through three foundations with such aims as

generation to think about environmental issues andhelping young people grow, encouraging international

disaster preparedness through our lesson programcultural exchange and promoting sports in the local

delivered to schools and other environmental

community.

initiatives.

Local Community and Social
Contribution Activities

Donations and Other Support

Through its employee volunteers, Tokio Marine Grouporphans of traffic accidents and educate youth insupports orphans and cooperates with the proliferationdifferent countries around the world through ourof Child Line together with educational NGOs likebacking of international and domestic NGOs andAshinaga.

charity organizations.

Tokio Marine Group works to promote sports, support

201

Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims as helping young people grow,encouraging international cultural exchange and promoting sports in the local community.

Social Contribution Activities through Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims as helping young people grow,encouraging international cultural exchange and promoting sports in the local community.
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated a scholarship program in 1941. The foundation
provides scholarships to students at Japanese universities and graduate school exchange students from ASEAN nations and assists
academic studies by researchers.
Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance to elementary school and junior highschool children orphaned through traffic accidents and for educational research by educators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports activities among the public to help bringbright and enriched lives to the people of Japan. The two facilities owned by the foundation, Nasu Sports Park and Toda Boathouse (awater sports facility), are used by a wide range of groups from young children to senior citizens. The foundation is also involved in local
support exchange events planned by members of Tokio Marine & Nichido’s sports teams and charity concerts given by the company's
orchestra.

Overview and Activities of Each Foundation
Foundation Name

Summary

Activities in Fiscal 2017

Provides scholarships andeducational training assistance tostudents at Japanese universities

Tokio Marine Kagami Memorial

and graduate school exchange

Foundation

students from ASEAN nations

Scholarships awarded: 110
Research assistance: 7 projects

Provides academic research aid
and earthquake research aid toyoung social science researchers

Tokio Marine & Nichido
Educational Development Fund

Provides assistance for educators andto children orphaned through traffic
accidents

Financial assistance for education
and research：146

Scholarships for children orphaned
through traffic accidents：114

Number of persons using Nasu Sports

The Tokio Marine Sports

Promotes sports activities in local

Park：58,400

Foundation

communities

Number of persons using Toda
Boathouse：4,350

Tokio Marine Kagami Memorial Foundation scholarships for exchange students from ASEAN nations (in Japanese)
Tokio Marine & Nichido Educational Development Fund (in Japanese)
The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)202

Awareness-Raising Activities
We encourage children who will take the lead in the next generation to think about environmental issues and disaster preparedness
through our lesson programs delivered to schools and other environmental initiatives.

Holding Aerospace Classes with the Local Community to Nurture
People Interested in Aerospace
Tokio Marine & Nichido aims to contribute to the advancement of local economies andsociety by actively participating in regional revitalization efforts.
Going forward, further growth is expected in the Tokai region, where the aerospaceindustry is concentrated. Tokio Marine & Nichido has been running aerospace classes forelementary and junior high school students that provide education and include experiments
related to aerospace. The idea behind the initiative is a desire to increase the opportunity
for children to become interested in aerospace since it is the younger generation who willbear responsibility for the future of the aerospace industry.

The project makes use of know-how accumulated in risk management relating to the aerospace industry and of our own industrygovernment-academia network built on ties with Aichi Prefecture and Nagoya University, and has been made possible owing to ourcommunity-based work that includes contribution to human resources development.
When the Aichi Museum of Flight (Toyoyama City, Aichi Precture) opened in November 2017, an aerospace class was held for a total of
600 people, both young and old, who came to the venue as a kickoff event. The classes will be held regularly at the museum in the
future and the scope of the activity will also be expanded beyond Aichi Prefecture as a means to generate more aerospace-related
human resources in the Tokai region, which will contribute to the advancement of Japan’s aerospace industry.

“Group Work on Managing Risks and Opportunities”: Career
Development Program for Junior High and High School Students
Career education has never been more important. Tokio Marine Group has collaborated
with universities, NPOs and educators to develop its own career education program usingcard games and teamwork activities. In the program, “Group Work on Managing Risks andOpportunities,” students become owners of a bakery and have to think about ways tooperate the bakery successfully over a long period, including how to use insurance. The
lesson simulates responses to various risks associated with owning a business, enabling
the students to discover issues for themselves and solve them collaboratively. From fiscal
2017, the program is being expanded throughout Japan, with a total of 530 people
receiving career education to date.

203

Programs for Children (Delivery of Lesson Programs andEnvironmental Education)
We encourage children who will take the lead in the next generation to think about environmental issues and disaster preparedness
through our lesson programs delivered to schools and other environmental initiatives.
Disaster Prevention Lessons
Green Lessons: The Mangrove Story
Children’s Environmental Award and Iriomote Island Eco Experience Tour

Local Community and Social Contribution Activities
Through its employee volunteers, Tokio Marine Group supports orphans and cooperates with the proliferation of Child Line together witheducational NGOs like Ashinaga.

Ashinaga Charity & Walk
Tokio Marine & Nichido and Meiji Yasuda Life Insurance Company jointly held a charity
walk event, Ashinaga Charity & Walk. From Tokio Marine & Nichido, a total of 1,747
employees and their families participated in this event at 67 venues across the country. A
portion of their participation fees was used to support orphans as described below.
(1) Donated to Ashinaga to be used for the following purposes to support orphans:Construction and operation of Tohoku Rainbow House, a healing space forchildren orphaned by the Great East Japan Earthquake
Scholarship loans for orphans who want to attend high school, university, junior college or other educational institution
Support for Ashinaga’s scholarships for international students(2) Allocated as financial assistance to orphans living in prefectures affected by the Great East Japan Earthquake through donations
to orphan support funds

Supporting Child Line Support Center Japan
Tokio Marine & Nichido has invited the specified NPO Child Line Support Center Japan togive a lecture about the organization’s activities every year since 2012. They discuss someof the anxieties and other issues brought up by youths through Child Line, a dedicatedphone line that children can call free of charge from anywhere in Japan. After this, Tokio
Marine Group employees serve as volunteers for delivering cards inscribed with the ChildLine telephone number to children. Employees from Tokio Marine Asset Management andTokio Marine Business Support volunteer for sending the cards to the children.
Child Line204

Disaster Education Support for Children in China
Disaster Prevention Lessons in China
In 2016 Disaster Prevention Lessons were extended beyond Japan, as this program also commenced at The Tokio Marine & Nichido
Fire Insurance Company (China) Limited. In China, the concept of preparing for a fire or natural disaster still has not firmly taken root insociety. For this reason, it is necessary to raise disaster prevention awareness of society as a whole. We developed our educational
materials from scratch in consideration of the characteristics of disasters in China and held Disaster Prevention Lessons for elementary
schools and junior high schools. We incorporated original content into this program to ensure children could understand the lessons
without getting bored. This included using easily understandable materials using pictures and drawings, explanations that incorporated
gestures and impersonations and student participation using a quiz format.
As of the end of fiscal 2017, around 630 children in the four regions of Shanghai and Sichuan, Henan and Zhejiang provinces hadreceived the lessons on a total of 10 occasions.

Educational Assistance for Children of Migrant Workers in China
Since 2009, Tokio Marine Group has been collaborating with the All-China Youth Federation to support children of migrant workers(children living in farming villages while their parents work in the city). We have established support facilities in over 230 locations
throughout China, and Group employees engage in various volunteer activities every year.
In June 2017 some 25 employees undertook volunteer efforts at an elementary school in Hebi City, Henan Province, in China, beginningwith Kunio Ishihara, advisor at Tokio Marine & Nichido. It was a meaningful interchange that included disaster preparedness lessons
based on the themes of fire and earthquake with around 35 children on the school grounds and in the classroom.
Tokio Marine & Nichido (China) has been highly praised by a local Communist Youth League for providing the disaster preparedness
lessons, which include using a pencil board, a new addition to the lessons.

205Supporting Education at an Elementary School in Taiwan ~CommunityBased Volunteer Activities
Employees from Tokio Marine Newa Insurance of Taiwan have been volunteering as pedestrian crossing attendants at Zhongshan
Elementary School based on the concept of “Community Cultivation, Society Caring.” The attendants have clocked up around 3,500
hours over more than 12 years providing the service. The company has also contributed to the art and literature program of Chuusei
Elementary School as a means to give back to the local community, including setting the curriculum, developing the classrooms, holding
art exhibitions and concerts, and starting a percussion orchestra comprised of students with hearing disabilities. The total amount of
donations reached NTD2,990,000 by the end of 2017. In recognition of these efforts, Tokio Marine Newa Insurance was awarded thesilver prize from the New Taipei City Education Bureau on the 110th anniversary celebration of Chuusei Elementary School. Tokio
Marine Newa Insurance will continue to support the learning and growth of local children.

Donations and Other Support
Tokio Marine Group works to promote sports, support orphans of traffic accidents and educate youth in different countries around theworld through our backing of international and domestic NGOs and charity organizations.

Cooperating with the NPO Association for Assistance to Children
Orphaned in Traffic Accidents
Nisshin Fire has continued to support children who have lost one or both of their parents in traffic accidents through the NPO
Association for Assistance to Children Orphaned in Traffic Accidents since 2008.
In fiscal 2017, a total of 153,872 yen collected from employees was donated to the association.
Going forward, the company will continue supporting children orphaned in traffic accidents through this NPO.

206

Serving as a Special Sponsor of the JOC Junior Olympic Cup
Swimming Tournament
Tokio Marine & Nichido started providing support to the Japan Swimming Federation as
one of the initiatives undertaken to commemorate its 110th anniversary in 1989, with thisyear marking the 30th year of support. Specific efforts include serving as a special sponsorof the National JOC Junior Olympic Cup Swimming Tournament held twice a year andproviding support for the costs of attending overseas competitions and training camps for
Junior Olympic athletes. The company contributes to the healthy development of young
people who will represent the future by promoting swimming.
Go! Go! Junior Swimmers! (in Japanese)
Swimming Support Site “Forever, with Swimming” (in Japanese)

Participating in the TABLE FOR TWO Charity Initiative Aimed at
Achieving an Optimal Food Balance in the World
Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has been offering a TABLE FOR TWO menu in the employee
cafeteria at its head office.
TABLE FOR TWO is an initiative to donate a part (usually 20 yen) of the price of a lunch offered in a company cafeteria to school meal
programs in developing countries.
Of the total world population of almost seven billion, one billion people suffer from hunger while another billion are experiencing obesityand other diet-linked, lifestyle-related diseases. To eliminate this serious food imbalance, the TABLE FOR TWO initiative was launched
in Japan in fall 2007. The amount of 20 yen donated from every lunch is equal to one school meal in developing countries. Thus, thename "TABLE FOR TWO" came from the idea that each of us in a developed country shares a table with one child in a developing
country. We are having lunch together, beyond time and space.

Overview of TABLE FOR TWO in Tokio Marine & Nichido
Location

Employee cafeteria at the head office

MethodPurchasing a 580-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20 yen
through the NPO TABLE FOR TWO International, which will be used to buy school meals forchildren in developing countries

TABLE FOR TWO

207

Participating in Room to Read’s Educational Support Program in
Developing Countries
Tokio Marine & Nichido has participated in the educational support effort led by theinternational NGO Room to Read since fiscal 2010. Over the eight years from fiscal 2010
to fiscal 2017, the company donated about US$100,000 annually, providing educational
support for a total of about 1,900 girls to help them attain independence in the future andoffering a study environment for children by opening 21 reading rooms in India,
Bangladesh and Vietnam.
For girls not attending school for economic reasons or because they are tied to household
duties as a result of their parents’ lack of understanding, the program offers financial aid fortuition fees and endeavors to convey the importance of education to their families through home visits. These efforts have allowed girls
to continue their education, with many achieving excellent performance in their schoolwork to make their dreams a reality.
India, Bangladesh and Vietnam are three mangrove planting regions covered under the company’s ongoing Mangrove Planting Project
initiated in 1999. Through the Mangrove Planting Project and educational support program, Tokio Marine & Nichido thus carries out thedual-purpose global social contribution activities of nurturing both trees and people.
International NGO Room to Read

208

Aiming to Create a Symbiotic Society
Tokio Marine Group aims to create a symbiotic society for everyone both socially and economically, irrespective of age, gender ordisability. To this end, employees around the world are proactively working on activities that support the elderly, the deaf and blind,athletes and expectant mothers in conjunction with NGOs.
Relation between written content and SDGs

Relevant goal

Relevant target

Description of related content

10.2 Empower and promote thesocial, economic and political
10. Reduced inequalities

inclusion of all, irrespective ofage, sex, disability, race,

All content in general

ethnicity, origin, religion or
economic or other status

Section composition

Building a Society in Which theElderly Can Live with Peace of Mind

Building a Society That Transcends
Disabilities
Tokio Marine & Nichido supports deaf and blind

Tokio Marine Group undertakes social activities for the

persons in conjunction with the Japan Deafblindelderly and persons suffering from dementia as part of

Association and supports sports for disabled persons

volunteer activities supporting the safety and security

through the Japanese Para-Sports Association andof the local community and families.

Special Olympics Nippon Foundation.

Building a Society in Which
Everyone Can Live Securely Free ofGenderDonations
Tokio Marine Group supports the NPOs Himawari no
Kai and Sawayaka Welfare Foundation.

Tokio Marine & Nichido respects the diverse family
structures of customers and is working in a phasedmanner to treat same-sex partners also as “spouse.”

209

Building a Society in Which the Elderly Can Live with Peace of
Mind
Tokio Marine Group undertakes social activities for the elderly and persons suffering from dementia as part of volunteer activities
supporting the safety and security of the local community and families.

Contributing to the Creation of Communities That UnderstandDementia ~ Courses to Foster Support for Dementia Care ~Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia,
which is promoted by the Ministry of Health, Labour and Welfare and the nationwide
Caravan Mate Liaison Council, and conducts courses to foster support for dementia careas a volunteer activity to support the safety and security of local communities and families.
With the ultimate goal of creating neighborhoods where people with dementia and theirfamilies can live with peace of mind, the program is designed so that employees who takethe course have the correct knowledge about dementia to share with friends and families
as well as support and give compassionate consideration to people with dementia and theirfamilies in work and private life.
During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo, attendees watched a DVD, listened to alecture given by an employee (called a “caravan mate”) who has received special training on this subject and participated in a roleplaying session. As of March 2018, a total of around 4,600 Group company employees have participated in this educational programand become supporters for dementia care. We intend to promote this program further, as it gives us a good opportunity to deepen our
understanding of the aging population and dementia and think about how we accordingly deal with our customers and our own families.
Million-Supporter Caravan for Dementia (in Japanese)210

Holding a Seminar on Caregiving Skills
Tokio Marine & Nichido invited employees of Tokio Marine Nichido Better Life Service as lecturers and held a Seminar on Caregiving
Skills at its head office. It is a basic seminar on caregiving skills, which aims to make participants “persons who can provide a little bit ofhelp” when dealing with the elderly and people with disabilities.
About 27 employees from Tokio Marine & Nichido and Group companies participated in the seminar. In addition to an elderly simulation
program to experience elderly people’s vision, hearing and other physical functions, the seminar provided tips on caregiving and points
to be noted when giving assistance and taught participants simple sign language and Braille. Many participants felt ready and eager tohelp the elderly and persons with disabilities.

Learning Braille

Elderly simulation program

Activities Associated with an Elderly Watch Support Network Project
Tokio Marine Assistance concluded an agreement related to an elderly watch support
network project in Shinagawa Ward, Tokyo, in November 2015 with the Shinagawa Ward
Council on Social Welfare and activities continue to this day. The project aims to ensure
the early discovery of abnormal changes in elderly persons living alone to prevent
unattended deaths.
The company utilizes its excellent phone response skills amassed in the course of its corecall center business and employees serve as volunteers for making regular calls to theelderly as part of a service confirming their safety being implemented by Shinagawa
Ward’s “Sasaeai Hotto Station”*. Employees make regular phone calls to the homes of elderly persons living in Shinagawa Ward, and if
there is no answer or they detect an abnormal change during the conversation, they immediately report it to “Sasaeai Hotto Station” sothat the situation can be handled as smoothly as possible. In fiscal 2017, the volunteer service was implemented 49 times following
expansion of the service area and the yearly rise in the number of elderly persons to whom they make phone calls. In July 2018, theservice was reported in a public relations magazine for Shinagawa Ward called Koho Shinagawa, showcasing an example of acompany’s employees actively participating in society. This project will continue to be carried out as a means of contributing to the local
community.

* A consultation service established by Shinagawa Ward to ease the anxieties of elderly persons living alone so that they can continue
living in a familiar environment
211

Building a Society That Transcends Disabilities
Tokio Marine & Nichido supports deaf and blind persons in conjunction with the Japan Deafblind Association and supports sports fordisabled persons through the Japanese Para-Sports Association and Special Olympics Nippon Foundation.

Collaboration with the Japan Deafblind Association
The Japan Deafblind Association is engaged in activities to support people with hearing
and vision impairments across the country. Their activities include dispatching sign
language interpreters and helpers, training interpreters and publishing a biannual magazine
for the hearing and visually impaired. Tokio Marine & Nichido has become a supporting
member of the association since 2008. At the association’s annual national conference,
which is held for the purpose of promoting exchange among people with these impairments
and improving the skills of sign language interpreters and helpers, employees working in
offices and branches in respective areas serve as volunteer staff to cooperate in runningthe event. In fiscal 2017, about 13 employees from the Iwate region provided support forthe organization’s 26th national conference in Hanamaki City, Iwate Prefecture.
Japan Deafblind Association (in Japanese)

Building a Society That Transcends Disabilities ~ Learn About, Watch
and Experience Sports by Disabled Persons
Tokio Marine & Nichido supports the Tokyo 2020 Olympic and Paralympic Games as aTokyo 2020 Gold Partner (non-life insurance). As for the Paralympic Games, the company
supports athletes striving to overcome the challenge of disability and is enhancing
opportunities for employees to provide support and volunteer at sports events for thedisabled. We started sponsoring the Japanese Para-Sports Association (JPSA) in May
2016 and Japan Inclusive Football Federation (JIFF) in October 2016. Employees fromaround Japan conduct volunteer activities and go to cheer on athletes at the Japan ParaChampionships, which are sports events for disabled persons held regionally.

Building a Society in Which Anyone Can Take on Active Roles with theSpecial Olympics
In support of the Special Olympics Nippon Foundation’s vision of creating a society where people with and without disabilities
understand and respect each other’s differences and live and grow together, Tokio Marine & Nichido became an official sponsor of thefoundation in fiscal 2005 and has been supporting its activities by providing funds and volunteers. Additionally, Tokio Marine Group
undertakes a year-round volunteer activity to create good luck bracelets to show our support to athletes of the foundation. In 2017, a
total of 1,660 employees joined this activity.

212

*

Re-evaluating Products Corresponding to LGBT

In view of rising social interest in sexual minorities, Tokio Marine & Nichido is working gradually to include same-sex partners in thedefinition of “spouse” for products that provide coverage for families and married couples. We respect the diverse family structures of ourcustomers and will provide products that can be helpful in times of need.

* LGBT is a general term that refers to sexual minorities and is derived from the first letters of the words lesbian, gay, bi-sexual andtransgender.

Donations
Tokio Marine Group supports the NPOs Himawari no Kai and Sawayaka Welfare Foundation.

Building a Society in Which Expectant Mothers Can Live with Peace ofMind ~ Supporting Himawari no Kai
Tokio Marine & Nichido and Tokio Marine & Nichido Life have been supporting the NPO Himawari no
Kai since 2011. Himawari no Kai is an NPO approved by the Cabinet Office, Government of Japan thatwas established in 1997 with the aim of assisting expectant mothers and their families. The
organization’s most notable activity is increasing public recognition of its Maternity Mark. Moreover, it
hands out traffic safety stickers bearing this mark to protect new mothers from traffic accidents. By
supporting the organization, we will further contribute to the creation of local communities and society
where expecting mothers and their families can live with peace of mind.
Himawari no Kai (in Japanese)

Contributing to Building a New Society in Which All People Have a
Close Rapport ~ Tie-up with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations across the country and works to build asystem of mutual assistance in each local community with the ultimate goal of “building a new society in which all people can develop a
close rapport with each other.” Tokio Marine & Nichido empathizes with this organizational philosophy and partners with the foundation.
National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)213

Gold Partner (Non-life Insurance) of the Tokyo 2020 Olympic
and Paralympic Games
Tokio Marine & Nichido was appointed as a Gold Partner of the Tokyo 2020 Olympic and Paralympic Games (the “Tokyo 2020 Games”).
We support the Tokyo 2020 Games and Japan Olympic and Paralympic teams as a non-life insurance company. We are a “Tokyo 2020Gold Partner,” the highest tier of the Tokyo 2020 domestic sponsorship program.
Tokio Marine Group sets customer trust as the foundation of all its activities and upholds a corporate philosophy of contributing to thedevelopment of an affluent and comfortable society as well as a prosperous economy by providing “safety and security” to ourcustomers. Based on the desire to contribute to the healthy development of young people and of sports in Japan, we have supported
sports in various ways. Examples of such initiatives are Tokio Marine & Nichido’s Gold Partnership for the Tokyo 2020 Games since2013 and official sponsorship of the Japan Swimming Federation or support of the Special Olympics Nippon Foundation. We will support
the challenges of athletes, people and society as a Tokyo 2020 Gold Partner together with other partner companies not only for the
success of the Tokyo 2020 Games but also for making the hosting and success of these games a glorious cornerstone for Japan’s
future 100 years from now.

214CSR Management

In order for Tokio Marine Group to earn the trust of all people
and society and achieve sustainable growth, we need toreinforce our structure for resilient, sound and highly
transparent CSR management as a global insurance group andas our responsibility to customers, employees and the global
environment.
Tokio Marine Group has provided “safety and security” tosociety and contributed to its development by making the most of our abundant knowledge and experience accumulated over the years
in the insurance industry. In the future as well, we will work to solve various social issues and continuously raise the Group’s corporate
value while contributing to a safe, secure and sustainable future. By doing so, we aim to become a “Good Company” that is trusted by all
people and society.
Our efforts toward this goal are founded on our remaining a corporate group that provides the best value to customers, offers healthy
and rewarding workplaces for employees and causes less environmental impact. Tokio Marine Group strives to strengthen this“foundation” by setting targets and going through the plan-do-check-act (PDCA) cycle in accordance with our policies concerning eachmaterial issue.

215

Improving Quality from theCustomer’s Perspective

Promoting Environmental
Management

Aiming to become “a company that delivers

Tokio Marine Group consumes a considerable amountsustainable growth by providing safety and security toof paper and energy in its business activities. In ordercustomers and by always remaining their first choice,”

to reduce this environmental impact as much as

Tokio Marine Group takes feedback from customers

possible, we constantly promote initiatives that

seriously and works to improve the operational quality

contribute to the creation of a sustainable future.

on a constant basis. We strive to build trust-based
partnerships with agents and improve our operational
quality together in order to truly provide safety andsecurity from a customer standpoint.

Promoting Health and Productivity
Management

Developing and Utilizing Diverse
Human Resources

To continue as a company that is trusted and chosen

In order to maximize the potential of our human

by customers, the physical and mental health ofresources in supporting global business expansion,

employees, who will be the driving force behind our

Tokio Marine Group is working to develop humanefforts, is an important topic for us. Each Tokio Marine

resources who bring forth a positive cycle of growthGroup company has been making efforts to create an

and performance/work and life with a focus onenvironment in which employees can work withexpertise, diversity and a global perspective.

enthusiasm by providing both physical and mental

Management relating to the development andhealth care for employees.

utilization of human resources throughout the Group iscontrolled by the Group CHRO (Group Chief Human
Resources Officer). The implementation status ismonitored via the Board of Directors and Management
Meetings of respective Group companies.

216

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” Tokio Marine Group takes feedback from customers seriously and works to improve the operational quality on aconstant basis. We strive to build trust-based partnerships with agents and improve our operational quality together in order to truly
provide safety and security from a customer standpoint.

Relation between Written Content and SDGs
Relevant goal

Relevant target

Description of related content
Establishing a foundation to provide

3. Good health and well-being

3.6 Halve the number of global deaths andproducts and services for building a secure

injuries from road traffic accidents

society by leveraging traffic technology
innovation

11.2 Provide access to safe, affordable,
11. Sustainable cities andaccessible and sustainable transport

communities

systems for all, improving road safety,
notably by expanding public transport

12. Responsible consumption andproduction

products and services for making society
resilient to natural disasters and for building
a secure society by leveraging traffictechnology innovation

12.2 Achieve the sustainable management

Establishing a foundation to provide

and efficient use of natural resources

products and services for building a secure

12.8 Have the relevant information andawareness for sustainable development andlifestyles in harmony with nature

13. Climate action

Establishing a foundation to provide

society by leveraging traffic technology
innovation and for building a secure society
by responding to varying lifestyles andchanges in society

13.1 Strengthen resilience and adaptive

Establishing a foundation to provide

capacity to climate-related hazards andproducts and services for making society

natural disasters

resilient to natural disasters

16. Peace, justice and strong

16.5 Substantially reduce corruption andinstitutions

bribery in all their forms

Customer Feedback Response Policy

217

Section Composition

Basic Policies for Protection ofCustomers’ Interests

Customer-Oriented BusinessConduct Policies

Tokio Marine Group establishes basic policies for the

To more thoroughly carry out customer-oriented

protection of customers’ interests and develops ainsurance business while remaining close tosystem to thoroughly promote being customer-oriented

customers and keeping an acute awareness of theirand to pursue various aspects including customer

diversifying needs, Tokio Marine & Nichido, Tokio

protection.

Marine & Nichido Life and some other Group
companies have formulated and announced theirrespective policies on customer-oriented businessconduct and have been working with agents topromote specific initiatives under these policies. We
will review our policies on a periodic basis toconstantly realize better business conduct, thereby
earning the lasting trust of customers.

Response to Customer Feedback

Quality Improvement Initiatives
Tokio Marine Group continuously promotes theBased on the Group’s common standards related toenhancement of quality from a customer standpoint incustomer feedback, each company of Tokio Marine

accordance with the Group’s Corporate Philosophy:

Group has formulated a response policy in order to“Through the provision of the highest quality products

develop a structure to utilize this feedback forand services, Tokio Marine Group aims to deliver

improving products and services.

safety and security to all its customers.”

Working Together with Agents to
Improve Quality

Education and Training Systems forAgentsTokio Marine Group endeavors to build partnerships

In order to meet customer expectations and earn theirbased on trust and improve the operational quality

trust so that customers are able to consult us about

through smooth communication with agents.

insurance with confidence, each Tokio Marine Group
company formulates and establishes educational
programs and training systems for agents.

218

Basic Policies for Protection of Customers’ Interests
Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest

219

Customer-Oriented Business Conduct Policies
To more thoroughly carry out customer-oriented insurance business while remaining close to customers and keeping an acuteawareness of their diversifying needs, Tokio Marine & Nichido, Tokio Marine & Nichido Life and some other Group companies haveformulated and announced their respective policies on customer-oriented business conduct and have been working with agents topromote specific initiatives under these policies. We will review our policies on a periodic basis to constantly realize better businessconduct, thereby earning the lasting trust of customers.

Tokio Marine & Nichido Customer-Oriented Business Conduct
Policies

Business Conduct Policy 1: Business conduct utilizing customer feedback
Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokio Marine & Nichido has
formulated a customer feedback response policy to encourage employees and agents to take customer feedback seriously and use
it proactively in corporate activities. The company will pursue customer-oriented business conduct according to the policy.

Business Conduct Policy 2: Insurance solicitation
Tokio Marine & Nichido will work to provide appropriate products and services based on a correct understanding of risks facing
customers and their needs and purposes while providing necessary information when concluding an insurance contract.

Business Conduct Policy 3: Payment of insurance claims (claims service)
To be of help to customers in times of need, remain by their side while correctly understanding their situations and positions andrespond to their trust, Tokio Marine & Nichido will work to ensure the quality of its claims service and make swift and appropriate
claims payments.

Business Conduct Policy 4: Initiatives to instill these policies
Tokio Marine & Nichido will provide training programs and promote initiatives to instill these business conduct policies in agents andemployees so that they will always act in a customer-oriented manner.

Business Conduct Policy 5: Management of transactions involving conflicts of interest
In accordance with the Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest andthrough compliance with these policies by directors, officers and employees, Tokio Marine & Nichido will work to managetransactions involving conflicts of interest to ensure that clients’ interests are not unduly harmed.

220

Tokio Marine & Nichido Life Customer-Oriented BusinessConduct Policies

Business Conduct Policy 1: Business conduct utilizing customer feedback
Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokio Marine & Nichido Life
regards it as extremely important that all employees and agents seriously take feedback from customers, including complaints,
requests and suggestions, and meet their expectations. The company has accordingly formulated its customer feedback response
policy and will work to make its business conduct even more customer-oriented.

Business Conduct Policy 2: Insurance solicitation(1) Tokio Marine & Nichido Life will work to develop life insurance products and services matched to customer needs while also
paying attention to social and economic trends and changes in the business environment.
(2) Tokio Marine & Nichido Life will deliver security by providing custom-tailored solutions that meet increasingly diverse
customer needs and protect customers and their families.
(3) Tokio Marine & Nichido Life will implement initiatives to provide detailed information on products and explain them in athorough manner to customers and have them confirm, based on a correct understanding of the products, that our solutions
match their needs and purposes.

Business Conduct Policy 3: Follow-up services and payment of insurance claims and benefits
Recognizing that paying insurance claims and benefits is one of the most basic and important responsibilities of an insurancecompany, Tokio Marine & Nichido Life will make sure to explain policy and other details to all customers and make swift andaccurate payments, working always from a customer standpoint. The company will also set up a system to provide follow-up
services to elderly customers to ensure that they will make claims for which they are entitled to without omissions.

Business Conduct Policy 4: Initiatives to instill these policies
In order to encourage employees, agents and direct sales employees (“Life Partners”) to act in a customer-oriented manner in all
business conduct, Tokio Marine & Nichido Life will establish necessary evaluation and training programs and continue to implement
initiatives to instill these business conduct policies among them.

Business Conduct Policy 5: Management of transactions involving conflicts of interest
In accordance with the Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest andthrough compliance with these policies by directors, officers and employees, Tokio Marine & Nichido Life will work to managetransactions involving conflicts of interest to ensure that clients’ interests are not unduly harmed.

221

Business Conduct Policy 6: Asset management
In order to ensure future payments of insurance claims and benefits, Tokio Marine & Nichido Life will conduct asset management
while paying due consideration to the distinctive characteristics of insurance contracts and by applying appropriate risk control.

222

Response to Customer Feedback
Based on the Group’s common standards related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize this feedback for improving products and services.

Customer Feedback Response Policy
Critical opinions and demands as well as compliments from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group’s basic policy related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize customer opinions for improving products and services.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its corporate activities with customer trust
as the basis of all of its business activities.
Basic Policy(1) We will proactively accept and appreciate customer feedback.
(2) We will undertake company-wide initiatives to responsibly address customer feedback through to the end.
(3) We will utilize customer feedback to enhance the quality of our operations, including products and services.
(4) We will deliver greater safety and security based on customer feedback.

223

Structure to Make Improvements Based on Customer Feedback
Customer surveys and feedback received directly from
customers by employees and agents lead to quality
improvements in terms of products, services and other aspects.
For example, Tokio Marine & Nichido, Nisshin Fire and Tokio
Marine & Nichido Life enter such feedback into a central
management system that is set up on their respective intranetsfor later analysis. This feedback is then utilized for the said
improvements. Additionally, Tokio Marine & Nichido conducts
regular meetings with external advisors and consumer monitors
in order to receive advice from the perspective of consumers.
These activities have translated into various improvements,
including easier-to-understand notices and documents.

Initiatives in Compliance with ISO 10002
As a means of standardizing the response to customer feedback companywide, Tokio Marine & Nichido and Tokio Marine & Nichido Life
have established operation systems in conformity with ISO 10002, the international standard for management of the complaints handlingprocess. Additionally, these two companies were the first in the domestic financial industry to verify compliance with the ISO 10002
standard in June 2007 and subsequently made an external announcement in July. Under these operation systems, we will continuously
strive to enhance the quality of operations in terms of products, services and other relevant aspects based on customer feedback.
Nisshin Fire also made a self-declaration of compliance with the ISO 10002 standard in July 2008.

224

Listening to Customer Feedback
Each Tokio Marine Group company actively listens to customer feedback through various means such as customer surveys, telephone
calls from customers, company websites and information gathering via agents and sales personnel. From the perspective of enhancing
the transparency of initiatives regarding customer feedback, the number of feedback comments received, details of these comments andexamples of products and services developed or improved based on such feedback are made public via company websites in greater
detail.
Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance and Super Insurance at the time ofcontract. The aim is to confirm whether the company is providing easy-to-understand explanations of details of coverage, premiums
payments, rider services and important terms. Tokio Marine & Nichido also asks for cooperation in surveys after paying insurance claims
to customers in order to obtain a wide range of opinions regarding responses to accidents. The company constantly makes efforts toimprove quality based on this customer feedback.
Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices regarding contract details,
insurance policies and other relevant documents that are sent to all policyholders once a year.
Nisshin Fire strives to identify customer needs through various surveys, for example, on staff response during the contracting process
and accident response services and works together with its agents to enhance the quality of its services to bring even greater
satisfaction to customers.

Structure for Listening to Customer Feedback
Tokio Marine & Nichido

225

Tokio Marine & Nichido Life

* An internal cross-sectional committee of the Board of Directors composed of full-time directors and general managers and established
for the purpose of utilizing feedback from customers to improve operational quality

226

Nissin Fire

227

Fiscal 2017 Number of Customer Feedback Comments
Tokio Marine & Nichido（Number of Comments）

Customer Feedback Categories

Representative

2017

2017

2017

2018

ExamplesApr.- Jun.

Jul.- Sep.

Oct.- Dec.

Jan.- Mar.

Fiscal 2017Total

Products and services
Policy andpamphletrelated

Policy andpamphletdetails difficult

422

446

415

404

1,687

1,475

1,361

1,491

1,864

6,191

1,897

1,807

1,906

2,268

7,878

1,336

1,212

1,093

1,082

4,723

374

423

360

437

1,594

1,710

1,635

1,453

1,519

6,317

138

105

79

35

357

69

45

75

60

249

1,384

1,310

1,131

1,231

5,056

255

237

210

208

910

1,846

1,697

1,495

1,534

6,572

1,009

827

813

1,012

3,661

24

23

26

31

104

4,589

4,182

3,787

4,096

16,654to understandRequests for

Products andimproving

services

products andrelatedservices,
OthersSubtotal: Products and services
Enrollment: Contract procedures
Delays inContract

sendingrenewalrenewalprocedures

information,
OthersExplanation ofcontract
details

Insufficient
explanation ofcontract
details, Others

Subtotal
Enrollment: Contract management
Dissatisfied

PolicyErrors in listed

deficiencies

policy details

Non-arrival ofpolicyDelay insending ofpolicyDelay in

Modification

modification

procedures

procedures,
Others
Unable to

Account

make accounttransfers

transfers,
OthersSubtotal
Enrollment: Response and etiquette
Telephone
Response andresponse andetiquette

visitation
etiquette

Enrollment: Others
Matters concerning enrollment notcorresponding to the above
Subtotal: Enrollment total

228

Customer Feedback Categories

Representative

2017

2017

2017

2018

ExamplesApr.- Jun.

Jul.- Sep.

Oct.- Dec.

Jan.- Mar.

Fiscal 2017Total

Insurance claims payments: Insurance claims payments
Delay in being
contacted byContacting

staff,

and responses

insufficient

2,239

2,155

2,073

1,873

8,340

1,024

1,113

1,061

908

4,106

1,252

1,473

1,498

1,567

5,790

4,515

4,741

4,632

4,348

18,236

730

867

793

648

3,038

16

5

13

30

64

5,261

5,613

5,438

5,026

21,338

121

96

77

90

384

Others

103

83

92

46

324

Dissatisfied Total

11,971

11,781

11,30011,526

46,578

Requests

690

648

761

709

2,808

Recommendations

975

1,110

1,137

1,039

4,261

Total

13,636

13,53913,19813,27453,647

explanation ofprocedures
Insufficient
explanation
Payment

about

amountinsurance
claimspayments

Advisability ofAdvisability of

payment

payment

Subtotal

Dissatisfied

Insurance claims payment: Response and etiquette
Telephone
Response andresponse andetiquette

visitation
etiquette

Insurance claims payments: Others
Matters concerning payment notcorresponding to the above
Subtotal: Total for insurance claims
payments
Matters concerning personal
information

Tokio Marine & Nichido Life
(List of Points of Dissatisfaction Only)

Item

Principal Details of Feedback

Number of Comments Received

Percent of Total(Comments)

Dissatisfied with explanations andNew contract relatedwith presentments on insurance

2,795

16.5

2,148

12.7

4,351

25.7

2,194

13.0

5,421

32.1

16,909100.0

policy at time of enrollment, others
Dissatisfied with insurance premium
Receipt related

payment methods and modification
procedures, others
Dissatisfied with contract details

Protection related

modifications, policyholder loans,cancellation procedures, others

Insurance claims and benefits
relatedDissatisfied with payment
procedures for insurance claims,
benefits, maturity proceeds, others
Dissatisfied with after-service,

Othersetiquette and telephone response,
othersTotal

229

Nissin Fire
(List of Points of Dissatisfaction Only)

FY2016FY2017

1. Contracting and soliciting activities(1) Product details (coverage, others)

137(2) Contracting procedures (incomplete, delays, others)

205

163

(3) Soliciting activities (not thoroughly confirming with customers their needs and purposes, others)

9967(4) Insufficient or erroneous explanation about policy details, conditions and others

384

389

(5) Enrollment (conditions, restrictions, others)

2122(6) Error in insurance premium calculation

4031(7) Staff interaction with customers

6482(8) Contents of forms and other documents (application forms, invoices, leaflets, others)

3115(9) Other

74

89

Subtotal

931

865(1) Insurance policies not reaching customers or errors in policies

6036(2) Availability of payment in installments or account transfer

8662(3) Procedures for changing policies

266

256

(4) Procedures for canceling policies

235

248

(5) Processing of maturity repayment (processing delay, amount repaid, others)

52(6) Staff interaction with customers

2539(7) Other

112

90

Subtotal

789

733(1) Amount of insurance claims paid

215

234

(2) Delay in response and method of response

629

649

(3) Advisability of payment3030(4) Staff interaction with customers

349

384

(5) Other

2

4

Subtotal

1,225

1301

25

43

2,970

2942

2. Management and protection of contracts, collection of premiums

3. Insurance claims

4. Other (including complaints on the handling of personal information)
Total

230

Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2017 Auto
Insurance)
Overall Level of Satisfaction regarding
Products and Services

Overall Level of Satisfaction regarding
Contract Procedures

Level of Satisfaction regarding Overall
Claims Services

231

Tokio Marine & Nichido Life: Level of Customer Satisfaction (Fiscal
2017)
Overall Level of Satisfaction at the Time of Enrollment(Overall Level of Satisfaction regarding Contract Procedures, Product Details,etc.)

Nissin Fire: Level of Satisfaction (Fiscal 2017)
Overall Level of Satisfaction regarding Accident Response Services
Auto Insurance

Fire and Accident Insurance

232Philadelphia Insurance Companies (PHLY): Level of Customer
Satisfaction (Fiscal 2017)

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Number of customer comments received and customer survey results (in Japanese)
Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)
Nisshin Fire: Response to customer complaints (in Japanese)
Philadelphia Insurance Companies (PHLY): Customer Experience Results (3.72MB)

Main Examples of Items That Have Been Developed andImproved Based on Customer Feedback (Fiscal 2017)

Tokio Marine & Nichido
Customer Feedback
I would like you to provide coverage for bicycle accidents in your auto insurance.

Response
We have added a Lump-Sum Payment Rider for Bicycle Accidents to auto insurance policies that start on and after April 1, 2017 toprovide coverage for bicycle accidents, including cases where customers are hospitalized for accident-caused injury.
In addition, when customers purchase both a Personal Liability Rider and this Lump-Sum Payment Rider for Bicycle Accidents as a“Bicycle Package,” their auto insurance policies totally cover customers’ and the other parties’ damages caused by bicycle accidents.

233

Tokio Marine & Nichido Life
Customer Feedback
I would like you to provide a product also designed for asset building for the future.

Response
We released a new product, “Market Link,” in August 2017. This product offers security through coverage for an emergency and helps
customers build assets for the future.

Nisshin Fire
Customer Feedback
Your auto insurance leaflet is hard to read as it entirely uses light colors and small fonts.

Response
We adopted the concept of universal design and revised our leaflet’s overall design to make it friendly to everyone. (This design
received an “Easy-to-Understand” prize in the UCDA Award 2016 hosted by the Universal Communication Design Association.)

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese)
Tokio Marine & Nichido Life: Major and specific development and improvement examples based on customer feedback (inJapanese)
Nisshin Fire: Examples of improvements that have been carried out based on customer feedback (in Japanese)234

Quality Improvement Initiatives
Tokio Marine Group continuously promotes the enhancement of quality from a customer standpoint in accordance with the Group’s
Corporate Philosophy: “Through the provision of the highest quality products and services, Tokio Marine Group aims to deliver safety
and security to all its customers.”

Tokio Marine Group’s Approach to Quality Improvement
Tokio Marine Group has earned high regard from its customers by providing products and services that are ahead of the times inaccordance with the Group’s Corporate Philosophy: “Through the provision of the highest quality products and services, Tokio Marine
Group aims to deliver safety and security to all its customers.” In the medium to long term, changes in living and business environments
resulting from frequent natural disasters, demographic shifts and technological innovation in the world will generate many newopportunities and risks. In response to the diversifying needs of both individual and corporate customers in connection with such newopportunities and risks, Tokio Marine Group will combine the capabilities of all Group companies and will do its best to provide new
products and services that anticipate the changing times and extend beyond the framework of conventional insurance products andservices in areas such as the financial, medical and consulting fields.

Anshin (“Reassuring”) Quality
As an effort to meet customers’ expectations and gain their satisfaction, Tokio Marine & Nichido defines Anshin Quality, a level of qualitythat must be assured by anyone at the company, at anytime and anywhere by achieving or executing things naturally expected of our
products and services by customers.
Based on this Anshin Quality approach, the company has formulated its Anshin Quality Standards as product and service quality
standards that must be assuredly satisfied by anyone at the company, at anytime and anywhere. There are specific standards for eachof the main business processes related to products and services, including solicitation, claims payment and basic customer response
etiquette. Tokio Marine & Nichido is strongly committed to being customer-oriented under a firm determination to never providing tocustomers products or services that do not satisfy these standards.

Examples of Initiatives with Next-Generation ModelIn April 2012, Tokio Marine & Nichido rolled out an initiative called the Next-Generation Model, which utilizes tablet devices to enhance
comfort and convenience for customers. For Super Insurance, auto insurance, fire insurance, accident insurance and life insurance―ourmain products for individual customers―we introduced the paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures), whichallows customers to request a premium estimate, view product descriptions and apply for insurance on their tablet and other devices.
These procedures enable us to provide easy-to-understand product descriptions with videos and electronic pamphlets. We have also
introduced “Your Enrollment at a Glance,” which enables customers to visually check their family’s insurance enrollment status on theirtablet and other devices.
This Next-Generation Model initiative received a 2014 Ministry of Economy, Trade and Industry (METI) Minister’s Award in recognition of
its contribution to informatization of the economic society. It also won the top IT Overall Award at the 31st Information Technology Award
2013 sponsored by the Japan Institute of Information Technology. In the future as well, Tokio Marine & Nichido will strive to further
enhance comfort and convenience for customers through the Next-Generation Model initiative.
235

Screen image of Raku Raku Tetsuzuki contract procedures

Providing Information That Enables Customers to Make Claims
without Any Omissions
To ensure that customers request insurance claims payments and insurance benefits
without any omissions, Tokio Marine & Nichido Life provides information to customers
regarding insurance claims payments and insurance benefits when they enter into an
insurance contract, during the contract validity period and when requesting insurance
claims payments and insurance benefits. Additionally, through such means as our
website, we ask customers to contact Tokio Marine & Nichido Life if they have any
uncertainties about receiving insurance claims payments and insurance benefits.

Guidebook on receiving insurance
claims payments and insurance benefits

Raising the Quality of Call Centers
Tokio Marine Group’s call center departments implement avariety of initiatives for the purpose of raising the quality ofcustomer responses throughout the Group’s call centers. In
addition to mutually refining customer response skills by holding
a “telephone response contest,” we strive to maintain andupgrade the quality of customer responses based on theContact Center Standard for Tokio Marine* (CCST).
Looking ahead, we will work to provide safety and security by
striving to make caring responses from the customer’s
perspective and enhancing the quality of our customer
responses at all Group call centers.

* An operational standard formulated by Tokio Marine Group specifically for call centers
236

Providing Anshin Quality of Claims Services to Customers
Tokio Marine & Nichido believes that our value as an insurance company is tested when an accident occurs. To prepare ourselves forsuch an emergency, we define Anshin Quality as specific quality standards that are indispensable for the products and services
provided to customers and, together with agents, have been making full, concerted efforts toward the realization of Anshin Quality. Alsoin terms of claims services, we seek feedback broadly from customers and constantly endeavor to improve quality based on such
feedback while repeating the cycle of implementation, verification and improvement.
As one example, we have implemented the following operational improvements based on the evaluation results and opinions we gather
through a customer survey, which is conducted after insurance claims are paid to policyholders of our auto insurance, who have been
involved in an accident.
Information regarding details of coverage and a list of available coverages (insurance claims) are sent to customers upon receipt of
the notification of an accident, and personnel in charge provide information on the amount of claims payable in an easy-tounderstand manner.
When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner while also sending a statement ofclaims payable that not only verifies the amount but also provides a detailed breakdown.
When insurance claims cannot be paid, we inform customers of the reason both verbally and in written form in an easy-to-understandmanner. Additionally, inquiries and claims from customers are accepted via an exclusive toll-free telephone line. Assistance fromexternal specialists such as lawyers is also available via the Re-examination Request System*.

* Re-examination Request System
A system for customers (including policyholders and insured persons) to request re-examination when they disagree with thedecision not to pay insurance claims made by claims service bases in accordance with policy details. When requested by acustomer, the Claims Service Re-examination Committee, which is a closed-door committee comprised of external specialists(doctors, lawyers and legal experts), re-examines the decision made by the claims service base responsible for the case using reexamination request documents and materials submitted by relevant parties. The results are subsequently reported in written form
to the customer who requested the re-examination. However, this system does not apply to cases that are outside the activity scopeof the committee, which is to make a decision from a legal or medical viewpoint. For details, please contact the responsible claims
service base.
Tokio Marine & Nichido: Re-examination Request System (in Japanese)
Tokio Marine & Nichido: Re-examination Results by the Claims Service Re-Examination Committee (in Japanese)

To provide high quality claims services in case of an emergency to deliver safety and security to customers by leveraging our high levelof expertise, we are making various related efforts on top of the enhancement of the resolution capabilities of employees. In thefollowing sections, we divide the process of claims services into five steps (receiving loss reports, initial response, loss adjustment,
reporting progress and payment of insurance claims) and describe our efforts in each.

Receiving Loss Reports
Receiving a loss report from a customer is our first customer contact point in claims services. We work to eliminate anxieties held by acustomer who just had an accident by asking whether or not he/she was injured and what exactly happened and simultaneously giving
considerate and appropriate advice.

237

Initial Response
After receiving a loss report, we confirm how the customer wishes to proceed with the accident response and provide a detailed
description of the process from the beginning to the final resolution. It is only after we consult with the customer that we will contact theparties and others concerned. We try to relieve the customer’s anxiety by reporting back to him/her the results of contacting theseparties.

Loss Adjustment
This step involves checking the status of a car or building damaged by the accident. At the same time, we scrutinize details of necessary
repairs and estimated repair costs to confirm an adequate loss amount and explain it to the customer in an easy-to-understand manner.

Reporting Progress
To eliminate the customer’s anxiety and provide a higher sense of security, we make sure to report the progress in a manner and at thetiming matched to the customer’s needs.

Payment of Insurance Claims
We calculate payable insurance claims and explain the details of these claims to the customer in an easy-to-understand manner. We
then work to swiftly go through the payment procedures after confirming with the customer if he/she wants to file a claim. We also utilize
a system to check for other applicable policies and inform the possible payment of other insurance claims, if any, to the customer. For
auto insurance, in particular, we have in place a system that does not allow us to close the case until the payment of all payable
insurance claims is made. By means of this system and various types of training, we ensure to make an appropriate payment of claims
to customers.
Moreover, we constantly strive to improve the quality of our customer response over the telephone through employee training and by
conducting a survey on its telephone responses by an external survey company. Efforts are geared toward ensuring all responsible
personnel always make a considerate and honest response to customers.

Resolution Capabilities of Team Experts
We consider it our mission to provide the high quality claims services when a customer is involved in an accident. In auto insurance,smooth claim settlement requires a team approach in which highly specialized and experienced staff members work as a team toward
the same goal.
At Tokio Marine & Nichido, our experienced claims service staff team up with our nationwide network of highly specialized experts
including adjusters, lawyers and consulting physicians as well as accountants and tax accountants to provide the resolution capabilities
of Team Experts. This allows us to protect our customers in the event of an accident. In addition to our reliable and extensive network of
242 service bases nationwide, we satisfy 92.5% of our customers who have filed claims under their insurance by exercising our
sophisticated negotiating power backed by our industry dominance with more than around 2.73 million accident settlements per year.

238

Claims Service System in Japan (As of July 2018)
Tokio Marine & Nichido

Nisshin Fire

Number of service bases

242

112

Claims service staff and adjusters

Approx. 10,700*1

Approx. 1,000

Lawyers

Approx. 550

Approx. 50

Consultant physicians

Approx. 100

Approx. 10

Tax accountants/Accountants

70—

Approx. 2.73 million*2

Approx. 0.18 million

Number of automobile accident settlements(Annual)*1 As of July 2017
*2 FY2017

Shared Value for Caring for Customers as Our First Priority
Tokio Marine & Nichido believes that putting customers first and foremost translates into the quality of claims services, which areintangible and not readily perceivable. Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to all members
engaged in claims services, including new employees who join the company each year. The booklet summarizes the values on which
we place importance, including the shared ideas of all members involved with claims services for customers, working in harmony withcolleagues and in pursuit of expertise. We hope to continuously hand down our purpose, pride and sincerity in claims services from acustomer standpoint as part of our DNA.

Kokorokara booklet cover page and inside text
”Our ceaseless pursuit for expertise is really a quest for better human qualities, and this quest never ends.””Face to face with a person who needs your help, as a fellow human being, what does your heart tell you? Everything starts fromhere. I want to help because a person needs my help. This strength of emotion is our raison d’etre.”
My Relations with CSR: Providing Insurance Claims Services by Caring for Customers

239

Providing Greater Security to Customers
We are making efforts to eliminate customer anxiety through such means as Tokio Marine & Nichido Medical Service’s free medical
advice service, highly specialized services provided by each Group company and accurate advice offered by affiliated lawyers, doctors
and other experts.
Building a Society Based on Health and Longevity to Ensure Peace of Mind (Medical Assist: Providing 24/7 Telephone Support
for Customers Seeking Advice on Illness or Injury)

240

Working Together with Agents to Improve Quality
To provide safety and security that truly is based on customers’ points of view, Tokio Marine Group endeavors to build partnerships
based on trust and together improve the operational quality through smooth communication with agents.

The Role of Agents in Tokio Marine GroupIn auto, life and other insurance, the role of agents in Tokio Marine Group is to protect customers from risks by providing various kinds of
insurance products and services as intermediaries between customers and each insurance company in the Group. Agents are carryingout a broad range of consulting activities such as introducing optimal insurance tailored to the needs of each customer and quickly
providing support to deliver security to customers in the event of disasters or accidents.
For agents to meet customers’ expectations and trust and be indispensable persons truly relied upon by customers, each Tokio Marine
Group company has been proceeding with initiatives directed toward its agents such as various kinds of training, establishment ofadministrative procedures and IT systems and business administration management support.

Working Together with Agents on Initiatives to Improve theQuality of Operations
Tokio Marine & Nichido defines Anshin (“Reassuring”) Quality Standards as specific quality standards that are indispensable for the
products and services provided to customers and works together with agents to improve quality. In addition, with regard to an agent
commission system, we conduct assessments in terms of quality, growth (scale, revenue increase rate, claims ratio) and partnership(including consulting capability, quality of agent business administration and claims service response capability). By doing so, we haveestablished a system to support agents that delivers sustainable growth by providing safety and security to customers and by always
remaining their first choice.
As qualifications of excellent agents and salespersons (insurance solicitors), we use an internal system to certify “Top-Quality Agents”
and an external qualification program to certify “General Insurance Total Planners.” The Top-Quality Agent certification is given to Tokio
Marine & Nichido’s agents, which demonstrate a superior level of performance overall in terms of the abilities to propose insurance
products and services to customers and respond to an accident and other emergencies and business soundness, stability and growthpotential as an insurance agent, based on the standards specified by the company. The General Insurance Total Planner qualification is
the most prestigious solicitor qualification given by The General Insurance Association of Japan to insurance solicitation professionals
who have acquired consultation-related knowledge and operational skills on top of basic knowledge of laws, tax affairs and other mattersrelated to non-life insurance.
Going forward, we will promote reforms toward a new business model utilizing tablet devices and smartphones to realize an even more
comfortable experience for customers. We will work hand-in-hand with our agents to deliver quality to all customers and gain higher
recognition from customers.

241

Nisshin Fire has also established its Customer Trust Standards for agent operations concerning contract procedures, productpresentations and response to customers involved in accidents or other incidents, as well as proceeding with initiatives accordingly toensure that all its agents across Japan provide customers with the same, high level of services. Additionally, Nisshin Fire drasticallyrevamped its agent commission system, which previously determined agents’ commissions by considering the level of contribution andother relevant factors in addition to the size of premiums written. Under the new system, the company conducts an evaluation of thelevel of achievement of operations as an agent in terms of providing services and support for customers to decide agents’ commissions.
In this respect, the company has shifted its focus from scale to function and from quantity to quality, thereby adopting an agent
commission system more based on the customer’s perspective and aimed at raising the quality of insurance sales.

Sharing Information with Agents
Tokio Marine & Nichido has developed the agent’s ICT system TNet* in order to readily
provide functions that are related to insurance administrative procedures as well as productinformation and sales tools that are necessary for agents as they respond to customers. In
April 2012, TNet, which previously could only be accessed from the personal computers ofagent offices, was made accessible from tablet and other devices, allowing agents to
conduct business anywhere, at any time. In 2017, we started providing Mobile TNet, an
app that supports agents’ operations and is optimized for use with smartphones.
Additionally, as a means of enhancing the quality of customer response, we mutually share
the records of responses between customers and agents and between customers andcustomer centers. We will continuously endeavor to enhance communication between

TNet top screen

agents and Tokio Marine & Nichido through ongoing efforts to refine TNet with the ultimate
goal of providing services that will bring greater customer satisfaction.

* TNet is an online agent system provided by Tokio Marine & Nichido with the intent of
supporting agents in enhancing the quality of insurance business operations andincreasing operational efficiency.

242

Education and Training Systems for Agents
In order to meet customer expectations and earn their trust so that customers are able to consult us about insurance with peace of mind,
we support the development of professional human resources through a qualifications system and training programs.

Original Learning Program
In order to foster salespersons capable of providing meticulous and excellent services to customers, Tokio Marine & Nichido offers alearning program that covers a broad range of operational knowledge on product details, claims services, compliance and otherbusiness-related topics. A course on basic products knowledge, in particular, is provided as a mandatory course, which salespersons
must take before they engage in product sales. Salespersons can take each course through various means, including our online agent
system (TNet).

Initiatives for Improving Qualities and Abilities Required of Non-Life
Insurance Salespersons

Operated by Tokio Marine & Nichido
Original Learning Program
Offering a broad range of courses:
Anshin Quality, compliance
Products knowledge
Claims services
Operation of the agent online system (TNet)
Operation of tablet devices under the Next-Generation Model
Agent back office operations
Available through the agent online system (TNet)

243

Tokio Marine & Nichido Life Training College
Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College
training program for life insurance agents to develop professional insurance salespersons.
In this program, for roughly six months agency salespersons and the company’s
responsible employees take part together in group training and web-based training, inwhich the most advanced training program has been adopted, while also carrying out
practical activities on the front lines of business. With regard to these practical activities,
the company provides the latest programs for supporting the sales activities of participants,
such as the adoption of Antore Hiroba, a website where participants can exchange
information with each other. Also, the company gives salespersons opportunities tocontinue helping each other to improve their skills after the completion of their training,

Antore Hiroba website

including follow-up training at branch offices.

Agent Trainee System
In April 2016, Tokio Marine & Nichido totally revamped its agent trainee system by shiftingfrom the one targeting persons employed by Tokio Marine & Nichido to the one for
employees newly hired by corporate agents and temporarily assigned to the company.
It is a human resources development system that provides early-stage education, startingwith acquisition of knowledge on the policy renewal process of the corresponding agents,
to facilitate the learning of solicitation skills. Under the new system, agents’ new employees
are temporarily transferred as trainees to Tokio Marine & Nichido for a maximum of two
years to gain solicitation skills. The goal is to enable them to assume the role of aprofessional salesperson highly specialized in his or her area of expertise at the respective
corporate agents. The program can also be utilized as a broader supportive measure tohelp agents grow, as it has expanded its scope to include part-time agents in the auto, realestate and financial fields. In April 2017, the company further upgraded this growth
supportive measure by adding a system to pay an additional commission to the agent if its
salesperson temporarily transferred to the company achieved a certain level of sales and a
training program to educate new graduate hires on business etiquette. As of March 31,
2018, 710 persons are joining the new system, while 83 persons are participating in theoriginal exclusive professional agent development system.
Nisshin Fire also operates the Risk Advisor Employee System, a similar trainee system todevelop exclusive professional agents. The system is designed to acquire various
knowledge and practical work experience that are necessary for selling insurance while
being engaged in soliciting contracts and related work for a certain period.

244

Promoting Environmental Management
Tokio Marine Group consumes a considerable amount of paper and energy in its business activities. In order to reduce this environmental
footprint as much as possible, we constantly promote initiatives that contribute to the creation of a sustainable future.
Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

11.6 Reduce the adverse per capita
11.Sustainable cities andenvironmental impact of cities, including by

Initiatives to conserve energy and preserve

communities

paying special attention to air quality andthe environment

municipal and other waste management

13.1 Strengthen resilience and adaptive
13.Climate action

capacity to climate-related hazards andPreservation of biodiversity

natural disasters in all countries

Section composition- What Our Environmental
Management Aims for ~ Corporate
Philosophy and Policy ~- Stance on Promoting
Environmental Management- Environmental Challenges andInitiatives

Preservation of Biodiversity
Tokio Marine Group has positioned the preservation of
biodiversity as a challenge that needs to be tackled and
we are striving to find a solution through generalbusiness activities.

Tokio Marine Group has set “Protecting the Earth” as acore CSR theme in our new Mid-Term Business Plan“To Be a Good Company 2020” based on our Corporate
Philosophy and the Tokio Marine Group CSR Charter.
We are establishing our stance on promoting
environmental management and promoting various
initiatives to combat environmental challenges,
beginning with the protection of biodiversity through ourgeneral business activities.

245

Concept for Reducing CO2
Emissions
Tokio Marine Group has positioned initiatives to reduce

Initiatives for Energy Conservationand the Reduction of Environmental
Footprint

CO2 emissions as a key challenge and we are working

Tokio Marine Group is striving to enhance environmental

to reduce the environmental footprint throughout theawareness among employees, boost the environmental

Group in Japan and overseas and become carbon

performance of the buildings we own, reduce paper

neutral.

consumption, promote eco-safe driving and the use ofrecycled automobile parts, and encourage theintroduction of Eco Action 21, an environmental
management system for small- and medium-size
companies, through our Group companies.

What Our Environmental Management Aims for ~ Corporate
Philosophy and Policy ~For Tokio Marine Group, promoting environmental management is crucial in implementing our Corporate Philosophy. We believe thatworking proactively to contribute to the resolution of environmental challenges and create environmental value leads to greater sustainablecorporate value for the Group.
Tokio Marine Group states in our Corporate Philosophy, “Acting as a good corporate citizen through fair and responsible management,
Tokio Marine Group will broadly contribute to the development of society,” and in the Tokio Marine Group CSR Charter concerning
protection of the global environment, “Acknowledging that the protection of the global environment is an important responsibility for all
corporate entities, we respect the harmonization with and the improvement of the global environment in all of our activities.”
In our new Mid-Term Business Plan “To Be a Good Company 2020,” “Protecting the Earth” has been set as a core CSR theme, and we areworking to create environmental value in various ways through general Group business activities.

246

Environmental Philosophy/Environmental Policy of Tokio Marine &NichidoEnvironmental Philosophy
Adopting the conservation of the global environment as one of its key management policies, Tokio Marine & Nichido recognizes that it is an
important responsibility of all humans and companies in the present world to protect the environment. Together with stakeholders, Tokio
Marine & Nichido is committed to realizing a society where sustainable development is maintained through the efforts of all employees
throughout the entire range of its business activities in order to improve and coexist in harmony with the environment.
Environmental Policy
Tokio Marine & Nichido has established the following policies and will make every effort to realize them in all areas of its activities.
1. Protection of the Global Environment and Preservation of Biological Diversity through the Insurance Business
Tokio Marine & Nichido strives to contribute to protection of the global environment and preservation of biological diversity throughbusiness operations such as insurance products, claim services, financial services, etc.
2. Reduction of Environmental Footprint
Tokio Marine & Nichido strives to reduce the environmental footprint by recognizing the environmental footprint through consumption of
resources and energies and emission of wastes and promoting resource saving, energy saving, low-carbonization, resource recycling,
harmonization with nature and green purchasing from a viewpoint of the overall value chain.
3. Compliance with Environmental Laws and Regulations
Tokio Marine & Nichido complies with laws and rules of environmental protection and various agreements on environmental protection
upon which the company agreed.
4. Continuous Improvement of the Environment and Prevention of Pollution
Tokio Marine & Nichido strives to prevent environmental pollution by setting goals and targets, checking and revising its activities, andcontinually improving the environment.
5. Promotion of Environmental Awareness-Raising and Philanthropic Activities
Tokio Marine & Nichido strives to promote environmental protection not only by promoting the dissemination of environmental
information, provision of environmental consulting services and environmental awareness-raising and educational activities, but also by
promoting local community and social contribution activities as a good corporate citizen.
The above policy will be made well known to and understood by all employees and released to the public. (Revised on July 1, 2015)247

Stance on Promoting Environmental Management
Tokio Marine Group has established a dedicated department (CSR Division, Strategy and Synergy Department) at Tokio Marine Holdings tooversee and promote environmental management for the Group. This department identifies challenges related to environmental
management and formulates and implements the Group’s environmental management strategy. In addition, we have assigned key persons
to roles promoting CSR in each department in charge of CSR at Group companies in Japan and overseas. CSR key persons are committed
to reducing the environmental burden associated with our business activities alongside the management team in each Group company. The
CSR Division, Strategy and Synergy Department supports efforts to promote environmental management at Group companies throughdialogue and cooperation with the CSR key persons. At core Group companies such as Tokio Marine & Nichido, we have set up a dedicateddepartment to oversee and promote environmental management (e.g., CSR Division, Corporate Planning Department at Tokio Marine &Nichido). A CSR key person, assigned to each department and branch office to promote CSR, encourages the full participation of
employees in environmental management.
Tokio Marine Group performs plan-do-check-act (PDCA) management through our proprietary Green Assist environmental management
system, which draws on ISO 14001, and engages in energy conservation and resource conservation activities. The head office of Tokio
Marine & Nichido adopted an environmental management system based on the ISO 14001 environmental management system in fiscal
1999* and is working continuously to achieve environment-related targets. At Group companies in Japan and overseas, we are introducing
our unique environmental management system through collaboration between Tokio Marine Holdings and Tokio Marine & Nichido and every
year targets are set, including environmental issues. Active efforts are being made to achieve these targets.

* There were no major issues noted in internal auditing or external examination under ISO 14001 and no major violations of environmental
laws among Group companies.

Environmental Issues and Initiatives
Tokio Marine Group aims to contribute to the resolution of environmental issues that include alleviation of and adaptation to climate change,
the preservation of biodiversity and creation of a resource-recycling society and connect this with greater corporate value. With this in mind,
we are implementing a variety of initiatives in collaboration with various stakeholders.
In order to contribute to the alleviation of climate change, we are working to reduce the environmental footprint through full employee
participation. In addition, we have achieved carbon neutral status for the sixth time in five consecutive years from fiscal 2013 to fiscal 2017by planting mangrove trees that provide the benefit of CO2 absorption and fixation, and through the purchase of green power.
In order to contribute to alleviation of and adaptation to climate change, preservation of biodiversity and creation of a resource-recycling
society, we are striving to enhance employees’ environmental awareness, conserve energy and boost environmental performance in thebuildings we own and reduce paper consumption, among other efforts. Further, we encourage eco-safe driving throughout the value chain,utilize recycled parts and support the acquisition of Eco Action 21 certification.

248

Preservation of Biodiversity
Tokio Marine Group has positioned preservation of biodiversity as a challenge that it has a responsibility to help resolve and is working to dojust that through general business activities.

Tokio Marine Group’s Vision for Biodiversity
Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse gases, mitigation of disaster risks fromtsunamis and revitalization of regional economies, and contributes to the creation of a sustainable future. Tokio Marine Group recognizes theimportance of achieving the goals of the Convention on Biological Diversity, the Convention on Wetlands of International Importanceespecially as Waterfowl Habitat (Ramsar Convention) and the Convention on International Trade in Endangered Species of Wild Fauna andFlora (Washington Convention). In addition, based on the vision outlined below, Tokio Marine Group contributes to the preservation of
biodiversity through the reduction of paper usage as well as mangrove planting overseas and environmental enlightenment programs inJapan. This vision draws on Guidelines for Private Sector Engagement in Biodiversity issued by the Ministry of the Environment, Millennium
Ecosystem Assessment and The Economics of Ecosystems and Biodiversity (TEEB) as members of the United Nations Environment
Programme Finance Initiative (UNEP FI) and the Promotion Partners program under The Declaration of Biodiversity by Nippon Keidanren.

Tokio Marine Group’s Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most important environmental issues and, as a good
corporate citizen, conducts initiatives for the preservation and sustainable use of biodiversity under the following two themes.
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in our business activities, to reduce our impact
on biodiversity and to preserve biodiversity.
2. We engage in educational activities on the preservation of biodiversity for the general public and work with our stakeholders tocontribute to the development of a sustainable society.

Tokio Marine & Nichido’s Stance on Biodiversity
Tokio Marine & Nichido states in its environmental policy that it will strive to contribute to protection of the environment and preservationof biodiversity in its business activities, including insurance products, non-life insurance services and financial services. Efforts are being
made to preserve biodiversity by making this a priority in business activities.

Preserving Biodiversity through Products and Services
Building Communities for People to Live with Peace of Mind through Environmental Protection Activities

Participation in the Promotion Partners Program under The Declarationof Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January 2010 joined the Promotion Partners
program under the declaration. Our business activities comply with the declaration and its behavioral guidelines.
The Declaration of Biodiversity by Nippon Keidanren (in Japanese)249

Concept for Reducing CO2 Emissions
The environmental footprint caused by business activities of Tokio Marine Group is relatively small compared with companies in the
manufacturing industry; however, the size of the Group makes it a large consumer of energy. In order to reduce the environmental footprint
from our business activities wherever possible, we have positioned initiatives for reducing the environmental footprint as a key issue for thecompany. The entire Tokio Marine Group, in Japan and overseas, is making efforts to become carbon neutral* under the following strategic
concepts.

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.
2. Switch: Switch to natural energy.
3. Offset: Absorb and fix CO2 by mangrove planting and the retirement of emissions credits.

* Carbon neutral means that CO2 emitted in the course of a company's business activities is equivalent to the volume of CO2 absorbed andreduced by way of mangrove planting, use of natural energy and the retirement of emissions credits by such a company.

CO2 Emission Reduction Data (Energy Conservation and Reduction in
Buildings, Facilities, etc.)
Tokio Marine Holdings and major subsidiaries
CO2 emission reduction target
Medium-term target (fiscal 2020): -3% (compared with fiscal 2017 level)
Reduction target in fiscal 2017: -1% compared with previous year
CO2 emissions (Tokio Marine Holdings and major subsidiaries)
Fiscal 2017 CO2 emissions by Tokio Marine Group and its major subsidiaries (Scope 1 (direct emissions) + Scope 2 (indirect emissions) +Scope 3 (other indirect emissions) business travel only) were 115,244 tons (Japan: 80,545 tons, overseas: 34,699 tons) versus a start-ofyear target of 118,226 tons (a 1% reduction year on year), or -3.5% (Japan: - 6.0%, overseas: +2.8%) of emissions in the previous fiscal
year.
As a result of efforts to steadily reduce CO2 emissions at Group companies in Japan, we succeeded in cutting these emissions beyond
targets at the Group level despite rising emissions at overseas Group companies due primarily to the acquisition of U.S.-based HCC
Insurance Holdings, Inc. In addition, we have been expanding the coverage of the calculations for Scope 3 since fiscal 2015 in order to meet
expectations from society in terms of initiatives to create environmental value by companies.
CSR Performance Data (CO2 emissions originating from energy sources and CO2 absorption and fixation (Tokio Marine Holdings andmajor subsidiaries)

250

Tokio Marine & Nichido
CO2 emission reduction target
Medium-term target (fiscal 2020): -40% (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% (compared with fiscal 2006 level)
Reduction target in fiscal 2018: -1% compared with previous year
Tokio Marine & Nichido, a core operating company of Tokio Marine Group, is striving to realize its medium-term target (fiscal 2020) by: (1)reducing energy in its main building and Shinkan building in Marunouchi, Tokyo, and Tama building; (2) monitoring the increase anddecrease in energy on a total site basis in line with site reconstruction and transfer plans; (3) implementing energy conservation campaigns
in all branches; and (4) increasing energy conservation performance in company-owned cars.
In addition, Tokio Marine & Nichido will continue to make efforts to conserve energy in buildings, equipment and company-owned cars from2021 toward the realization of its long-term target (fiscal 2050).
CO2 emissions (fiscal 2017 results)
Fiscal 2017 CO2 emissions by Tokio Marine & Nichido (Scope 1 (direct emissions) + Scope 2 (indirect emissions) + Scope 3 (other indirectemissions) business travel only) were 62,356 tons versus a start-of-year target of 66,309 tons (a 1% reduction year on year), or -6.9% ofemissions compared with the previous fiscal year. The main cause of this decrease was a reduction in power consumption owing to energysaving initiatives.
Moreover, in order to meet the expectations of society regarding corporate efforts to create environmental value, we expanded the coverageof the calculations for Scope 3 in fiscal 2015.
CSR Performance Data (CO2 emissions originating from energy sources (Tokio Marine & Nichido))

Purchase of Tradable Green Power Certificates (Retirement of Emissions
Credits)
Tokio Marine Group is promoting the use of natural energy in Japan and overseas.
Tokio Marine & Nichido has been purchasing Tradable Green Power Certificates in the amount of approximately 1 million kWh annuallycontinuously since 2002 through wind power and biomass power generation. In addition, the Tradable Green Power Certificates purchasedby the company are being allotted to the reduction of emissions at target sites based on the system regarding emissions trading and theobligation to reduce total emissions of greenhouse gases pursuant to the Ordinance on Environmental Preservation to Secure the Healthand Safety of Citizens of the Tokyo Metropolitan Area (Environmental Preservation Ordinance).
U.S.-based Philadelphia Insurance Companies has purchased green power to account for 100% of its electricity use over the year in its
business activities and has achieved net zero emissions* since fiscal 2013.

* Net zero emissions are achieved when the net of CO2 emissions and energy consumed equals zero.

251

Initiatives toward Achieving Carbon Neutral Status through Mangrove
Planting (CO2 Absorption through Mangroves)
Mangrove forests have an effect on the prevention and mitigationof global warming by absorbing and fixing a significant volume ofCO2. Under the concept of “Insurance for the Future of the Earth,”
Tokio Marine Group has engaged in the Mangrove Planting
Project since 1999. As of March 31, 2018, 10,550 hectares ofmangrove forest have been planted through this project in ninecountries, primarily in Asia.
Each Group company strives to reduce the environmental
footprint through energy conservation and resource conservation.
At the same time, Tokio Marine Group aims to achieve carbon
neutral status on a global basis, offsetting the CO2 emissions
generated by its business activities with CO2 fixation andreduction through means such as mangrove planting* and naturalenergy (green power).
Fiscal 2017 CO2 emissions by Tokio Marine Holdings and its major subsidiaries were 115,244 tons, which was -3.5% of emissions in theprevious fiscal year. The effect of CO2 fixation and reduction due to mangrove planting, etc., was 163,521 tons and carbon neutral status
was achieved for the fifth year in succession for the Group overall (Japan and overseas).

* Tokio Marine Holdings requested the Central Research Institute of Electric Power Industry (CRIEPI) to evaluate and calculate the amountof CO2 absorption and fixation through mangrove trees and received the evaluation report. Further, a third-party organization (Ernst &Young ShinNihon LLC) has been requested to implement the agreed-upon procedures in compliance with Practical Guidelines inSpecialized Fields 4400, Engagements to Perform Agreed-Upon Procedures (The Japanese Institute of Certified Public Accountants) forpart of the data used in the report. As a result, Tokio Marine Group has deemed that the effects of CO2 absorption and fixation throughmangrove planting have been calculated properly.
* The coverage of calculations for Scope 3 (other indirect emissions) was expanded in fiscal 2015.

252

Initiatives for Energy Conservation and the Reduction ofEnvironmental Footprint

Raising Employees’ Energy Conservation AwarenessResponding to the calls for energy conservation (in particular, the restraint of electricity consumption during peak periods) following theGreat East Japan Earthquake of March 2011, Group companies in Japan are implementing Summer & Winter Electricity-Saving Measures
as an initiative to firmly establish electricity and energy conservation. Specifically, the companies are making continuous efforts to (1)conserve energy in offices (reducing unneeded light fixtures, placing restrictions on use of items (OA equipment, copiers, etc.) around power
outlets and thoroughly managing air conditioning (such as setting temperatures in offices to 28°C in summer and 19°C in winter); and (2)review employees’ work styles (such as encouraging early morning working hours and promoting casual dress). Further, we are making
efforts to curb CO2 emissions from energy usage, such as by expanding our use of TV/Web conferencing systems and restricting air travelfor business (which also reduces costs).
In addition, Tokio Marine & Nichido endorses COOL CHOICE, a national campaign that encourages all “smart choices” that contribute tocountermeasures for global warming, including for Japan’s energy-saving and low-carbon products, services and behavior in order to attain
the Japanese government’s target of a 26% reduction in greenhouse gas emissions by 2030 compared with fiscal 2013. We are promoting
activities to realize a low-carbon society.

Effective Use of TV/Web conferencing
By making effective use of TV/Web conferencing, Tokio Marine & Nichido is reducing greenhouse gases resulting from employee businesstravel and is striving to raise business processing efficiency. Tokio Marine & Nichido has presently introduced and is actively utilizing morethan 300 teleconferencing systems at its business bases and by doing so is limiting the number of employee business trips and reducing
business travel expenses.

253

Resource Conservation in Buildings and Facilities
Tokio Marine Group’s companies are engaged in initiatives* that consider the environment and disaster prevention in buildings and facilities,
as appropriate for each structure.
Estimated facilities investment value related to energy conservation measures: 588 million yen (fiscal 2017, Tokio Marine & Nichido)* Upgrading to boilers, high-efficiency lighting fixtures (LED, etc.) and air conditioning, etc.

At Tokio Marine & Nichido, the company’s Nagoya Tokio Marine & Nichido Building, which was completed in 2013, gives high consideration
to the environment with features that include double-glazed window glass and LED lighting throughout the entire building. This building has
earned the S-rank, the highest rank under Comprehensive Assessment System for Building Environmental Efficiency (CASBEE) Nagoya, abuilding environmental performance evaluation system operated by Nagoya City.
This building has secured the top-tier Platinum ranking under the DBJ Green Building Certification System operated jointly by theDevelopment Bank of Japan and Japan Real Estate Institute. Furthermore, in January 2015 it was certified as an excellent Eco-Oriented
Business by Nagoya City due to voluntary and proactive efforts to be kind to the environment in its business activities. It also won the 22nd
Aichi Machinami Architecture Award in recognition of its contribution to the formation of a pleasant local environment, and in December 2015
it won Outstanding Performance Award for Eco-Oriented Businesses certified by Nagoya City.
In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives and achievements in reducing greenhouse gases in
offices and won the Excellence Award in the Osaka Stop Global Warming Awards.
At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate for each building or facility. As an
example, Tokio Marine Centre (Singapore) has been actively introducing environmentally conscious measures that include the installment ofenergy-saving air-conditioning equipment and lighting fixtures, installment of water-saving equipment that reuses rainwater and placement ofgreenery.

Initiatives to Reduce Paper Use
Tokio Marine Group’s volume of paper consumed in fiscal 2017 was 8,514 tons (Japan: 7,542 tons, overseas: 972 tons), which marked anincrease of 0.59% on a year-on-year basis (down 2.8% in Japan and up 37.1% overseas). The increase overseas was virtually offset by the
reduction in Japan. In fiscal 2018, we are taking action under a target of reducing paper volume in Japan by 1% from the previous fiscal
year.
As a measure to curb paper consumption, Group companies are distributing mobile terminals (tablets, PCs) to employees as a measure toreform working styles while reduce paper consumption, along with promoting the paperless Raku Raku Tetsuzuki (Quick and Easy Online
Procedures) when applying for insurance on their tablet or other device, the use of paperless conferencing, using green procurement ofstationery and office supplies, shifting forms and pamphlets to Web formats (i.e., promoting paperless use) and firmly establishing the use of
double-sided copying and aggregate printing.

254

Initiatives for Reducing the Environmental Footprint in the Value Chain
Promoting Eco-Safe Driving and the use of recycled auto parts
From the perspective of creating a recycling-based society and reducing the burden on the environment (i.e., curbing CO2 emissions fromthe manufacture of parts*), Tokio Marine Group is calling on employees to engage in the Eco-Safe Driving program of The General
Insurance Association of Japan and is actively using recycled auto parts when repairing vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance are taking action in calling for the use ofrecycled auto parts and proposing the use of these parts to individual and corporate customers that have met with accidents.
Number of instances of use of recycled auto parts* (fiscal 2017, Tokio Marine & Nichido): about 24,633 (+7.8% compared with theprevious year)）With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use of recycled parts. The company’s actions
include distributing pamphlets to boost awareness of the Recycled Parts Usage Promotion Campaign among agents and auto repair shops,
as well as creating content for tablet devices to aid these businesses in easily explaining the merits of recycled parts to customers.

* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for a bumper, 97.3 kg for a door,
etc. (Source: Survey by The General Insurance Association of Japan))

Certification and registration of Eco-Action 21 (environmental management system
for small- and medium-sized enterprises*1)
Through acquisition of certification and registration of Eco-Action 21*2, all employees in all fields of business activity at Tokio Marine &Nichido Auto Support Center*3 act in a way that is in harmony with the global environment and that considers how to improve theenvironment. Everyone works independently and proactively toward the sustainable development of society.

*1 In 1996, the Ministry of the Environment formulated Eco-Action 21 to provide a wide range of small- and medium-sized enterprises witheasy strategies for becoming aware of their relation to the environment, establishing environmental targets and taking environmental
action on their own. The Ministry has continued to promote the program until the present day.
*2 Eco-Action 21 integrates the environmental management system, environmental performance assessments and environmental report
into one. Taking part in the Eco-Action 21 program paves the way for small- and medium-sized enterprises to undertake independent andproactive initiatives related to environmental considerations and publish the results of these initiatives together as an environmental
action report.
*3 Business content: Established in 1986: (1) Business consulting for automobile maintenance shops, etc., (2) Technical guidance for
personnel engaged in automobile maintenance at motor distributors, and (3) Research, development and sale of software, ledgers andequipment aimed at enhancing sophistication of automobile maintenanceSource: Ministry of the Environment website(http://www.env.go.jp/policy/j-hiroba/04-5.html)(in Japanese)255

Environmental Accounting(1) Environmental Conservation Cost (Tokio Marine & Nichido)
Environmental costs
Business area costs

FY2017
Investment (million yen)

Expenses (million yen)
234

232

Upstream/downstream costs

025Management costs

0

22

R&D costs

087Social contribution activity costs

0127

Environmental remediation costs

0

0

234

495

Total

Environmental Performance Indicators Related to Environmental Benefits (Tokio
Marine Holdings)
Environmental performance indicator

FY2017

Total energy input (GJ)

783,048

Water resource input (㎥)602,169

Greenhouse gas emissions (t-CO2)

86,543

Waste emissions (t)2,072

Note: Figures for all environmental performance indicators are provided on a global basis.

Economic Benefits of Environmental Conservation Initiatives (Tokio Marine &Nichido)
FY2017 (million yen)
Cost reduction
Revenue
Total

206
0
206

256

Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental health of our employees, the driving force enabling us to continue as a company thatprovides safety and security to customers and is trusted and chosen by customers, is a critical theme of the utmost priority.Each Tokio
Marine Group company has been making efforts to create an environment in which employees can work with enthusiasm by providing both
physical and mental health care for its employees.
Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

8.8 Protect labour rights and promote safe and8. Decent work and economic growth

secure working environments for all workers,
including migrant workers, in particular womenAll content in generalmigrants, and those in precarious employment

Section composition

Promoting Health and Productivity
Management
Tokio Marine Group views employee health as a critical

Health and Productivity Management/ Occupational Health and Safety
Initiatives and External Evaluation

management issue and is working to resolve challenges

Each Tokio Marine Group company has been making

through the establishment of a philosophy and policy.

efforts to create an environment in which employees canwork with enthusiasm by providing both physical andmental health care for its employees. These initiatives
have been recognized by various external organizations.

Promoting Health and Productivity Management

Desired Stance in Health and Productivity Management: Philosophy and
PolicyThe physical and mental health of our employees, the driving force enabling us to continue as a company that provides safety and security
to customers and is trusted and chosen by customers, is a critical theme. Based on a philosophy that health and productivity management is
the starting point for creating a “Good Company” that Tokio Marine Group aims to be, each Group company is working to maintain andimprove the health of employees. Tokio Marine & Nichido, a major Tokio Marine Group company, is promoting an array of initiatives under
its Declaration of Health and Productivity Management, which states that employees represent the most important driving force in becoming
and continuing to grow as a “Good Company” chosen by customers, and that Tokio Marine & Nichido proactively seeks to maintain andimprove the physical and mental health of employees and their families.

257

Occupational Health and Safety Management Structure
In accordance with the Industrial Safety and Health Act, Tokio Marine Group companies appoint an industrial physician and health officer
and set up a health committee at each domestic business site with more than 50 employees. The committee, composed of an industrial
physician, health officer, persons in charge of health management and persons selected from the employee labor union, meets once permonth to deliberate on measures for physical and mental health maintenance and enhancement and improving the workplace environment
as well as measures for preventing health disorders, including those resulting from overwork.

Health and Productivity Management / Occupational Health and
Safety Initiatives and External Evaluation

Health Issues and Measures
Each Tokio Marine Group company has devised a framework based on the Industrial Safety and Health Act in order to ensure theappropriate consideration of safety. Each company takes both a high-risk approach and a population approach.
In particular, Tokio Marine & Nichido promotes employee health based on “Data Health” plans, and as priority measures, undertakes antiobesity measures and the prevention of disease aggravation, provides health support matched to diverse work styles, takes steps to stopsmoking and addresses mental health issues. Leaders at each site work with industrial health staff stationed at 46 locations nationwide tosteadily implement these measures while going through the plan-do-check-act (PDCA) cycle.
Specifically, efforts are made to get an idea of conditions company-wide, which includes the rate of anomalies in medical examinations,
incidence of lifestyle-related diseases, the rate of obesity, rate of people doing regular exercise, consultation rate for cancer screening,smoking rate and the results of stress checks, and to review and analyze these data and reflect them in future efforts. The aim is to further
improve the health of employees by responding meticulously to their health issues, including health-related issues specific to women. Issues
such as high blood pressure and diabetes are ranked based on data analysis, and we have clearly specified the criteria for and method ofmaking intervention and have done so accordingly. In fiscal 2018, we set up an online system for employees to view the results of theirhealth checkups over the Internet as an effort to further increase their health awareness.
As one measure to promote health, we have been implementing an initiative called “Get Healthier Every Day” to encourage health promotion
efforts all year round. We have also designated key persons in each workplace to establish a system to support our health promotion
measures. These efforts have led to an increase in the rate of participation in actions promoting better health at work such as radio exercise
and walking as well as increased communication and enhanced health literacy. Furthermore, we cooperate with external fitness facilities toprovide preferential treatment services and support the promotion of employee health.
Moreover, as health support matched to diverse work styles, we provide health assistance to women and help employees balance work withmedical treatment. In the future, changes in the social environment will entail changes both in the workplace environment and health issues.
Anticipating the possible health impact of these environmental changes, we intend to prevent health issues from becoming prevalent andsupport highly productive work styles from a health standpoint. We will work to improve the health of all employees so as to ultimately enable
employees to work with vitality and with a higher level of work engagement and lead a fulfilling life.
CSR Performance Data (Percentage of employees who received health checks, industrial accidents, etc.)

258

(Reference) Tokio Marine & Nichido’s Fiscal 2018 Health and Productivity Management and Health Maintenance Policy and Core
Measures

Mental Health Care
Each Tokio Marine Group company has established the Basic Policy on Mental Health Measures and actively promotes mental healthmeasures as we recognize the importance of pursuing the maintenance and improvement of employees’ mental health in terms of corporate
management.
As measures to maintain good mental health, Tokio Marine & Nichido has been conducting stress checks every year since 2010 before they
became mandatory and has been analyzing the results on an individual basis to promote self-care and at an organizational level to maintaina good workplace environment. Since 2012, the company has been making efforts to spread the concept of work engagement, which isconsidered a primordial prevention measure for mental illnesses, to help employees work with enthusiasm. As a measure for mental healthissues, we have set up a mental health counseling desk operated by nursing staff and counselors. For employees taking a leave of absence,
we have been assisting their return to work by collaborating with the employees themselves, their primary doctors, supervisors and industrial
physicians (nursing staff).

Creating a Comfortable Workplace Environment
Tokio Marine Group is not only satisfying various standards stipulated under laws and regulations related to the workplace environment but
also promoting the creation of a comfortable workplace environment that takes into consideration lighting, noise, ventilation, temperature,humidity and other ergonomic aspects.

259

Provision of a Healthy and Nutritionally Balanced Lunch Menus atCompany Cafeterias
Tokio Marine & Nichido offers healthy and nutritionally balanced lunch menus at its company cafeterias at its head office and Osaka Branch.
These include: a TABLE FOR TWO menu to donate a part of its price to school meal programs in developing countries; a Menu for
Supporting Disaster-affected Areas to also donate a part of its sales to areas affected by the 2011 Great East Japan Earthquake; and a
Sustainable Menu (planned to start in fiscal 2018) using safe and quality food that have the Global Good Agricultural Practices (G.A.P.)
certification.

External Evaluation
As a result of the above initiatives, Tokio Marine Holdings was
selected as a “2018 Health & Productivity Stock” co-sponsored by the
Ministry of Economy, Trade and Industry (METI) and the Tokyo Stock
Exchange for its outstanding health and productivity management.
Only one company from each industry is selected for the honor as a
general rule. Tokio Marine Holdings was selected for the third
consecutive year following 2016 and 2017.
At the same time, Tokio Marine & Nichido, Tokio Marine & Nichido
Life, Tokio Marine & Nichido Systems and Tokio Marine & Nichido
Medical Service in addition to Tokio Marine Holdings have been recognized by METI as outstanding enterprises engaged in efforts toadvance health and productivity management. Additionally, Tokio Marine & Nichido has become the first excellent enterprise in the Tokyo
metropolitan area to be certified under the Disclosure System of Excellent Enterprises in Occupational Safety and Health by the Ministry of
Health, Labour and Welfare for maintaining and improving high standards of health and safety.

Efforts to ensure the physical and mental health of employees and their families, enhance health literacy and maintain health are becoming
increasingly important as they form the foundation of employee productivity and make the company’s products and services an attractive
option for customers. We will use this selection as motivation to work to enhance the health of employees and strengthen our support toclient companies as well as further expand and develop health and productivity management.
Building a Society Based on Health and Longevity to Ensure Peace of Mind (in Support of Customer’s Health and Productivity
Management)260

Developing and Utilizing Diverse Human Resources
The Tokio Marine Group’s philosophy on human resources has been positioned as “Tokio Marine Group – Our People.” Based on thisphilosophy, we are working on the strategic development of diverse human resources, both in Japan and overseas, toward therealization of a global insurance group. Management relating to the development and utilization of human resources throughout theGroup is controlled by the Group CHRO (Group Chief Human Resources Officer). The implementation status is monitored via the Boardof Directors and Management Meetings of respective Group companies.

Tokio Marine Group - Our People
Our people are the most important asset of our Group and a key driver of our Good Company vision.
We aim to attract and retain the best talent in every aspect of our business to ensure we deliver safety and security to ourcustomers and their communities.
Our people bring passion and a challenging spirit to their endeavors and we provide them opportunities for careerdevelopment and ongoing personal growth.
Our people embody diversity and we value inclusion as a truly global company. We work hard to create a businessenvironment where we can achieve our full potential as we continue our endless journey to be a Good Company.

Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

5.1 End all forms of discrimination against all
women and girls everywhere
5. Gender equality

5.5 Ensure women’s full and effective
participation and equal opportunities for

Utilizing Diverse Human Resources

leadership at all levels of decision-making ineconomic life
8.5 Achieve full and productive employment
8. Decent work and economic
growthand decent work for all women and men,
including for young people and persons withAll content in generaldisabilities, and equal pay for work of equalvalue

Section composition

Fair Personnel System andManagement

Development of Human Resources

The Tokio Marine Group aims to “continuously build an

Tokio Marine Group considers its employees to be its

open and dynamic corporate culture that enables eachmost valuable assets and is aiming to enhance theand every employee to demonstrate his or her creative

growth of each employee and boost the collective

potential” and to enhance employee motivation

capabilities of the organization through comprehensive

through a fair personnel system and management.

employee training centered on on-the-job training(OJT) and ongoing support for self-development.

261

Utilizing Diverse Human Resources

Reform of Working Styles
Given changes in family and community environments

Tokio Marine Group promotes diversity and inclusion

surrounding employees, Tokio Marine Group has been

throughout the Group by progressively moving forward

striving to reform working styles with the aims ofin encouraging female employees to take active roles

driving sustainable growth of the company andand creating a workplace in which older employees

employees and fostering a corporate culture in whichwith a wealth of knowledge and experience can takeemployees respect each other’s diverse values.

active roles as well as promoting the employment of
persons with disabilities.

Fair Personnel System and Management
Tokio Marine Group aims to enhance employee satisfaction and motivation through a fair personnel system and management. The
Group also endeavors to realize a corporate culture in which all employees respect human rights through various initiatives such as
human rights training.

Enhancing Productivity and Corporate Value
Tokio Marine Group works to enhance employees’ job satisfaction and motivation mainly through a transparent and fair personnel
system. Moreover, we respond to changes in the environment and ensure appropriate management of personnel and labor risks.
Through these initiatives, we strive to increase productivity and corporate value.
CSR Performance Data (Number of employees, basic employee data, etc.)

Raising Employee Satisfaction Levels
Tokio Marine Group has created a group-wide platform for the implementation of a Group employee attitude survey once each year. In
fiscal 2017, the survey was given to 5,654 employees in 15 companies with individual companies such as Tokio Marine & Nichido andTokio Marine & Nichido Life conducting identical initiatives. Although employee satisfaction levels were high on the whole throughout theGroup, we are aiming to further boost employee satisfaction by having each company regularly gather the opinions of its employees,
use them when looking into general management and personnel policies and provide feedback related to organizational management.
CSR Performance Data (Employee attitude survey)

Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faith negotiations and consultations with labor
unions on a wide range of topics, from payroll and human resources systems and occupational health and safety to management
policies, to maintain and improve the sound development of the company and the working conditions of union members.
CSR Performance Data (Labor union participation rate)262

Development of Human Resources
The power of our people is the driving force for realizing our vision, “To Be a Good Company.” The Tokio Marine Group Spirit has been
built up by overcoming numerous adversities and constantly taking on challenges since our earliest days that focus on the five areas oftaking on challenges, openness and dynamism, customer orientation, social contribution (contribute to society and people) and a global
perspective. This spirit has been passed down over the generations and even now is the starting point for individual ideas and thesource of human resources with a high sense of purpose who boldly take on challenges. In addition, based on the Tokio Marine Groupspirit, we have fostered over many years a nurturing culture in which both the person doing the guiding and the person being guided
grow and develop. We are working to spread and pass down this nurturing culture to the entire Group with the aim of having our Group
companies around the world work together on the development of human resources.

Aiming to be the Most Successful Company in Japan Where People
Can Grow and Develop
For Tokio Marine Group, people and the trust built up by those people are the source of all our competitiveness, and thus humanresources development is an extremely important theme. Each Tokio Marine Group company is building skill development programs andpersonnel systems appropriate for the characteristics of their respective businesses based on the Tokio Marine Group Spirit. As an
example, Tokio Marine & Nichido aims to be the most successful company in Japan where people can grow and develop in order tobecome a company which provides customers with a sense of security, is selected by customers and constantly grows, as stated in its
mid-term business plan. We are also creating a framework within our corporate systems that supports self-help in order to meet the ideathat each employee has the desire to grow.
Specifically, Tokio Marine & Nichido regularly conducts interviews between supervisors and their subordinates so that each employee
can realize his or her own career vision. In the interviews, employees share what they want to become and their strengths andweaknesses, and challenging roles are assigned that lead to the growth of respective subordinates.
The year-round dialogue between supervisors and subordinates concerning on-the-job training (OJT), off-the-job training (Off-JT) andplanned self-development efforts seeks to enhance each employee’s competencies (in behavior and thinking).
In addition to a wide range of correspondence-based training activities, including Rank-Specific Training, Optional Training,
Specialization Training and e-Learning services, the company actively sends young employees to short-term overseas training programsand to business schools and law schools in Japan and abroad, universities in non-English-speaking countries and other institutions todevelop personnel who possess a broad perspective, international sensibilities and a high degree of specialized knowledge. Tokio
Marine & Nichido also works to enhance the career development of employees of Group member companies overseas through efforts
including group training in their own countries and in Japan.

263

Human Resources Development Cycle (Tokio Marine & Nichido)

CSR Performance Data (Employee Training)264

Job Request System
Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize their own career vision. The company has
introduced the Job Request System to support employees in building their careers and to help strengthen the independence of
employees based on choice and self-responsibility. It is a key personnel system for maintaining and expanding the energy of employeesby allowing them to apply for jobs they want to try. In particular, locally based employees in jobs not subject to relocation can take on thechallenge of a new job in a different location, or continue working after changing localities due to reasons such as marriage or a
spouse’s relocation, by applying through the Job Request System (U-turn and I-turn transfers*).
In addition to the Job Request System, the company offers employees the opportunity to declare their wishes regarding job transfers
and their future career visions from the perspective of putting the right people in the right jobs based on their career visions and transfer
wishes.
*U-turn and I-turnU-turn transfers

An application type transfer in which employees in jobs not subject to relocation can take on
the challenge of new jobs outside the traditional framework with a temporary relocation on thecondition that they must return to their original localities.

I-turn transfers

An application type transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a parent’s or spouse’s
relocation. Employees are able to relocate while maintaining their position in the company atthe same level of compensation.

* Not all employee relocation requests are approved.
CSR Performance Data (Job Request System)

265

Utilizing Diverse Human Resources
Tokio Marine Group believes it essential that motivated and capable employees who possess a diverse sense of values should exert
their capabilities to the full extent, regardless of gender, age, nationality or other attributes, to improve the quality of the products andservices that it provides to customers worldwide. Specific initiatives pertaining to the promotion of diversity and inclusion group-wide
include encouraging female employees to take active roles, creating a workplace in which older employees with a wealth of knowledge
and experience can take active roles and promoting the employment of persons with disabilities.

Diversity Policy
Tokio Marine Group believes the power of its people is the driving force for realizing its vision of becoming a “Good Company.” For
the insurance business, which is said to be a “people’s business,” the people involved and the trust created by those people are thesource of our competitive advantage. We will promote diversity on a global basis to maximize the potential and facilitate the active
participation of some 40,000 employees worldwide regardless of gender, age, nationality or disability, and strengthen ourcompetitive advantage.
Tokio Marine & Nichido Diversity and Inclusion Promotion System

266

Promoting Diversity and Inclusion
Based on the Tokio Marine Group Corporate Philosophy of “Tokio Marine Group willcontinue to build an open and dynamic corporate culture that enables each and every
employee to demonstrate his or her creative potential,” every company in the Group
respects human rights and encourages diversity in gender, age and nationality. The Groupalso welcomes individuals with diverse values to bring them together to achieve evengreater results.
As an example of accomplishments in promoting diversity, Tokio Marine & Nichido earned the Diversity Management Selection 100, anaward sponsored by the Ministry of Economy, Trade and Industry (METI). For this award, METI selects and commends “companies thathave raised corporate value through diversity-oriented management.” Tokio Marine & Nichido earned this award based on high regard
for its efforts such as enabling numerous women to continually take active roles by helping protect motherhood, enhancing systems forsupporting child rearing and transforming the overall roles of employees, and for promoting the employment of persons with disabilities
while raising consciousness of the principle of normalization.
As a recent example, we held the TOKIO MARINE GROUP DIVERSITY FORUM in November 2017 with the theme “unconscious bias”
aimed at fostering a corporate culture that can draw out the potential of diverse personnel to the greatest extent possible and further
promoting diversity and inclusion. Some 217 people took part in the forum from Tokio Marine Group companies.

Panel discussion at the TOKIO MARINE GROUP DIVERSITYFORUM

Going forward, Tokio Marine Group will continue to implement various initiatives that lead to diversity and inclusion promotion.

267

Empowering Female Employees
At Tokio Marine Group consolidated companies in Japan, we aim toprovide customers with products and services that achieve even greater
customer satisfaction by further empowering and promoting the growth offemale employees in keeping with the Group’s Corporate Philosophy. For
this purpose, we provide a variety of opportunities to every female
employee at each Group company for autonomously building their careersand empowering them in an even wider range of fields. For instance, anassociation of Group companies in Japan holds seminars on promoting
female empowerment and Majikira discussions (a venue for discussing serious topics in an open, frank and creative manner) for female
employees in different occupations and work environments. Participants get an insight into diverse values and philosophies, providing
the opportunity to think about and increase awareness of their own careers.
Tokio Marine Holdings was selected as a “Nadeshiko Brand” in fiscal 2017, the third time following fiscal 2013 and fiscal 2015, inrecognition of group-wide efforts to empower women and performance in terms of results. Further, the president announced his
advocacy of a declaration of action stating that a group of male leaders dedicated to empowering women would accelerate the active
participation of women who shine.
Tokio Marine & Nichido Career Service and Tokio Marine & Nichido Risk Consulting were granted “Eruboshi” certification by the Ministerof Health, Labour and Welfare in April 2016 and January 2017, respectively, as outstanding companies in terms of conditions related topromoting the active participation of women. The certification has three stages depending on the number of assessment items fulfilled
and both companies received the top certification.
Also, the president of Tokio Marine & Nichido has been advocating the promotion of diversity and inclusion as one of the company’s
growth strategies in addition to stressing the importance of strengthening efforts aimed at diversity and inclusion at the branch manager
conference and other venues. In February 2013, Tokio Marine & Nichido established the Diversity & Inclusion Promotion Team within
the Human Resources Planning Department, as the company accelerates initiatives for empowering women.

Goals and Specific Measures for Empowering Female Employees
Regarding new recruitment at Tokio Marine & Nichido, to expand job opportunities for female employees who work globally, we aim tohire more than 20% of woman through the global course, which offers many opportunities to work at various locations or divisions
including overseas, up until the end of March 2019.
For management-level positions, we continually work to transform awareness with initiatives that include incorporating “promotion of
female empowerment” as a theme in management training and making the creation of an organization in which diverse humanresources can play active roles an assessment item of the Role Challenge System (internal assessments). In 2015, we became amember of the IkuBoss Alliance, and through IkuBoss seminars, we continue to raise awareness.
To continuously develop female executives, Tokio Marine & Nichido, with its fundamental three-pronged approach of setting
expectations, conducting training and providing opportunities, gives female employees responsibilities based on their individual career
vision, provides year-round OJT, implements job rotation and selection-based training programs such as an area course career plan
training program that transcends division as part of a larger environment that allows women to take on challenges according to theirintentions and abilities.

268

Results of Activities to Promote Active Roles for Female Employees
As a result of these initiatives, the number of women in management-level positions (excluding executive officer) rose from eight in 2004
to 240 in 2018 at Tokio Marine & Nichido, marking approximately a 30-fold increase. There are also a large number of women taking on
active roles as managers on the frontline of sales and claims service. The company will continue to promote such efforts and expects
the female manager rate to be more than 20% in 2030. A strong push is also being made to appoint women to executive positions.
At Tokio Marine & Nichido, there are three female executive officers as of 2018 (including one managing executive officer). Other Group
companies already have 10 women in executive positions. In addition, one of the four Outside Directors and one of the three Outside
Audit & Supervisory Board Members at Tokio Marine Holdings are female, while two of the three Outside Audit & Supervisory Board
Members at Tokio Marine & Nichido are female in order to ensure that a more diverse range of opinions is reflected in management.
Tokio Marine & Nichido (Empowering Female Employees) (in Japanese)
CSR Performance Data (Number of directors and managers)
Tokio Marine Group’s Data on Empowering Female Employees (in Japanese) (76.2KB)

Promoting Active Roles for Older Employees
Tokio Marine Group considers actively promoting the continued employment of older members to be an important management issue inmaintaining the sustainable growth of the Group as a whole. In addition to encouraging continuous self-advancement and changes in
consciousness and behavior on the part of employees themselves, the Group intends to provide fields of activity in which employees
can utilize their past experience and strengths to generate new added value while maintaining high levels of motivation.

Promotion of Global Human Resources Strategy
Amid the increasing importance of overseas business, Tokio Marine Group considers it essential to build a human resources base that
supports development into a global insurance group through the hiring and developing of diverse human resources at Group companies
around the world. To achieve this goal, we formulated a global human resources strategy and have been promoting various measureson an ongoing basis since 2012.

Pillar of Tokio Marine Group Global Human Resources Strategy(1) Develop Global Leaders(2) Develop human resources by function in line with expertise(3) Expand the base of the global talent pool
(4) Establish systems and infrastructure to spread the Company’s corporate philosophy

269

For “Develop Global Leaders,” we are implementing a number of measures aimed at development that include training for Global Leader
candidates selected from Group companies worldwide. In addition, Tokio Marine Group started the Global Job Rotation Program in
fiscal 2011 from the perspective of actively utilizing motivated and capable overseas local talent. These and other initiatives are being
undertaken to develop and utilize human resources for each function in line with expertise.
The Group also provides a variety of development opportunities with the aim of broadening the horizons of this group of global humanresources. This includes short-term overseas training programs for Global Course third-year employees of Tokio Marine & Nichido,
which started in fiscal 2012, and the dispatch of overseas trainees.
A specialized department to take charge of global human resources was established at Tokio Marine Holdings to steadily promote thisinitiative. At the same time, the Company regularly holds the Global Human Resources Conference by gathering the human resources
department managers of major Group companies to discuss measures to strengthen cooperation among human resources departments,
human resources development common to the Group, personnel strategies and other matters.
Going forward, the Company will continue to develop concrete measures while actively incorporating the opinions and requests of Group
companies around the world.

Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and to become a corporate group in which diverse personnel work enthusiastically,
Tokio Marine Group is promoting the employment of persons with disabilities at Group companies and working to raise consciousness ofnormalization. Tokio Marine Business Support Co., Ltd., a special subsidiary based on the Disabled Persons Employment Promotion
Law, is supporting Group development by providing services that include administrative support, printing and logistics.

Promoting the Employment of Persons with Disabilities through a Special
Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting the employment of persons with intellectualand developmental disabilities, and in March 2010, the company was the first in the non-life insurance industry to be approved as a
special subsidiary (326 employees as of June 1, 2018).
A total of 170 employees with disabilities (as of June 1, 2018), mainly persons with intellectual and developmental disabilities who are
considered to have fewer employment opportunities among persons with disabilities, are working at the Tokyo head office and at the
Nagoya, Osaka and Kyushu branch offices. These employees are supporting Group companies by performing such operations as data
input and processing, document enclosure and shipping and printing. In the collection and destruction of confidential documents, one ofits operations, the company has introduced a wet-type shredder that dissolves paper with water rather than by cutting, and by doing so,
is simultaneously assuring information security and protecting the environment.
Further, employees with disabilities started selling coffee as part of a welfare program to Tokio Marine & Nichido employees in June
2017. Challenging something new helps broaden the field of activities for persons with intellectual and developmental disabilities.
Based on its corporate philosophy to 1) be an organization that provides support instead of being a support recipient, 2) be a company
in which employees can have their dreams and take pride in, and 3) expand opportunities for taking active roles, the company isfocusing on creating an environment in which employees can work enthusiastically with a sense of satisfaction. This is achieved byadopting various initiatives such as assigning work according to the suitability of each and every employee, implementing monthly
individual interviews and making visual appeals of points to take note of or work processes using a whiteboard.
CSR Performance Data (Rate of employment of persons with disabilities)
My Relations with CSR: Aiming to Create Workplaces in Which Everyone Can Work with Enthusiasm
Tokio Marine Business Support (in Japanese)

270

Aiming to be a Company in Which All People Respect and Support Each Other
Tokio Marine & Nichido Systems has actively been seeking to promote normalization for
persons with disabilities by making areas barrier free, hiring physically challenged persons
as IT engineers and having visually impaired persons provide in-house massage services.
From September 2009, the company has been running the internal café, Smile Café, andSmile Office Service, which provides general administrative services such as producing
name cards and making printouts through persons with intellectual disabilities. Smile Café
is used by around 300 people every day and is a place where employees can relax. It also
sells bread and sweets made at a nearby welfare facility. Smile Office Service is expanding the types of work it handles every year andhas gained the trust of employees.
By having general employees and persons with disabilities work together, synergetic effects are being created in terms of cheering up
each other and enhancing work satisfaction.

Tokio Marine & Nichido Systems (in Japanese)

Reform of Working Styles
Given changes in family and community environments surrounding employees, Tokio Marine Group has been striving to reform working
styles with the aims of driving sustainable growth of the company and employees by having diverse human resources work with highproductivity.

Initiatives in Pursuit of Highly Productive Working Styles
Tokio Marine Group is pushing ahead with various initiatives in pursuit of highly productive working styles in order to provide even higher
added value to customers.
As examples, Tokio Marine & Nichido and Tokio Marine & Nichido Life initiated Go Go Challenge Day (employees finish work at 5:30
p.m. once per week) and Season Challenge (all lights off and employees finish work at 8:00 p.m. for one month four times a year) so as
to establish the custom of each employee controlling his or her own work hours independently. In doing so, the company aims for all
employees to carry out these working practices.
In addition, we allow the use of a dedicated app that enables the confirmation, sending and receiving of company email from theindividual’s mobile handset when on the move or with a client. From an infrastructure perspective, we provide company mobile handsets
depending on the nature of the work, and from a system perspective, home and mobile working are given as options to all employees.
We aim to ensure that diverse personnel can work at high productivity levels by establishing an environment in which people are free tochoose work location and work times.
The time created through these initiatives is used effectively to provide high added value and to realize individual growth and a work/lifebalance with the aim of driving sustainable growth in both the company and employees.
CSR Performance Data (Annual average actual working hours, number of thin-client terminal users)

271

Personnel Systems Enabling Diverse Employees to Work with
Independence
To support the realization of diverse working styles for each employee, Tokio Marine Group companies have established a range ofsystems including the introduction of a system enabling employees to flexibly change daily working hours (working hours free choicesystem) as well as childcare and nursing care leave, volunteer work leave and special consecutive paid holidays. In particular, Tokio
Marine & Nichido aims for 100% of employees to take special consecutive paid holidays. In addition, the working hours free choicesystem is being utilized by at least 10% of all of our employees on a single month basis.
Through these systems, each employee has the ability to choose the best working style to fit the circumstances he or she has beenplaced in. This has enabled us to create an environment in which employees with diverse values and a variety of experiences, includingchildcare and nursing care, can continue to make a meaningful contribution. In addition, we give consideration to flexible working
arrangements through I-turn transfers*, Tokio Marine & Nichido’s job request system.

* I-turn transfers: An application type transfer in which employees in jobs not subject to relocation can continue working after changing
localities due to reasons such as marriage or a parent’s or spouse’s relocation.

CSR Performance Data (Nursing care leave system)

Support for Balancing Work and Childcare
Tokio Marine Group supports the balance between work and childcare at each Group company. In
recognition of proactive initiatives for employees’ childcare support, Tokio Marine & Nichido, Tokio
Marine & Nichido Life, Tokio Marine Millea SAST, Tokio Marine & Nichido Risk Consulting andTokio Marine & Nichido Systems were granted the Next Generation Certification (Kurumin)
subsequent to accomplishing the General Business Owner Action Plan based on the Next
Generation Nurturing Support Measures Promotion Law by the Minister of Health, Labour andWelfare. Of these companies, Tokio Marine & Nichido and Tokio Marine & Nichido Systems havebeen accredited with the Platinum Kurumin for introducing and utilizing systems that support both
work and childcare and maintaining these efforts at a high standard.
Tokio Marine & Nichido has established the “mama & papa career advancement support system”
as a system backing the growth of employees wanting to work and advance their careers whileraising children. Specifically, we have set up systems that go above and beyond what is mandatedby law and support measures realizing a smooth return to work as well as a good balance between

Tokio Marine & Nichido Systems

work and childcare. The number of people using these systems is increasing every year.
A childcare leave system up until the child turns one year and two months, as a general rule,that may be extended up to two years depending on circumstances
A shortened work hours system that can be used from pregnancy to the end of the fiscal year
when the child is in the third year of elementary school
Introducing a system allowing the viewing of company information from home during childcare
leave
Trialing a telecommuting system for all employees
Holding seminars and opinion exchange meetings for system users and their superiors andpartners
Tokio Marine & Nichido272

In recognition of these systems and the company’s other proactive initiatives for employees’ childcare support, Tokio Marine & Nichido
has received the following awards thus far.

Date
May 2010

SponsorCategory

NPO Himawari no Kai

Himawari Award 2010

Award
Corporate Category Award“Equality promotion company
October 2010

Ministry of Health, Labour andWelfaresection” and “family-friendly

Excellent Award of the Director ofcompany section” of the 2010

the Tokyo Labor Bureau (Double

Equality/Balance Promotionaward)

Company Commendation2010 Nagoya City Childcare
February 2011

Nagoya City

Support Company Certification andOutstanding Award

Commendation System
System of approving and awarding
January 2012

Nagoya City

companies promoting the active
participation of women in Nagoya

Excellent Award

City in fiscal 2011
“Family-friendly Enterprises
October 2014

Ministry of Health, Labour andWelfareCategory” of the 2014 Equal
Employment/Work-Life Balance

Minister’s Excellence Award

Promotion Enterprises
Commendation
System of certifying dynamic G

July 2015

Gunma Prefecturecompanies in Gunma Prefecture inGold certification

fiscal 2015
System of commending
October 2015

Kobe City

enterprises that are fulfilling forboth males and females in fiscal
2015
System certifying leading

April 2016

Osaka City

companies in empowering females
in Osaka City

January 2017

Aichi Prefecture

July 2017

Nagoya City

certified company

empowering females in Aichi

promoting a good work/life balancecompanies Gold certification in
Gunma Prefecture

Iwate Prefecture

Selected as a 2-star Ikumen

Certifying companies in

System of certifying dynamic G

April 2018

females

empowering females in Aichi

in Nagoya

Gunma Prefecture

fulfilling for both males andSystem certifying companies in

System certifying companies

February 2018

Selected as an enterprise that is

Certifying companies promoting agood work/life balance in Nagoya

Outstanding award for being an
excellent workplace for fiscal 2017

System certifying companies

Certifying companies empowering

empowering females in Iwate

females in Iwate

CSR Performance Data (Retiree rehiring system, maternity leave system, etc.)

273

CSR Library

We introduce the editorial policy of this report, CSR Performance Data and PDF links, etc.

Overview of Group CSR Reporting

Editorial Policy
Our editorial policy is to report on the principal CSR

Overview of Tokio Marine Group CSR reporting andactivities of Tokio Marine Group in fiscal 2017 to all of

the Group’s communication tools

our stakeholders.

CSR Performance Data
Principle quantitative data for the CSR activities of

Download PDF Version of the
Sustainability Report

Tokio Marine Group

Tokio Marine Group Sustainability Report latest edition
and archives

Third-Party Assurance

GRI Standards Content Index

Tokio Marine Group has received assurance from a

CSR activities of Tokio Marine Group that have a highthird-party institution for its Sustainability Report fromdegree of importance and are highly relevant as

the point of view of ensuring the credibility of

topics.

disclosure and greater transparency.

274

Recognition about ISO 26000

Corporate Information

Tokio Marine Group is reviewing its CSR activities

Corporate Philosophy, Company Profile, Corporatebased on ISO 26000 standards to further improve its

Governance and Directors, Audit & Supervisory Board

CSR.

Members and Executive Officers

275

Overview of Group CSR Reporting
We introduce the Tokio Marine Group Overview of Group CSR Reporting and CSR communication tools.

About the Group’s CSR Report
Tokio Marine Group began publishing the Environmental Report in 2000. Along with the creation of Tokio Marine & Nichido Fire
Insurance through the merger of Tokio Marine and Nichido Fire in October 2004, from 2005 Tokio Marine Group has been publishing the
CSR Report, which summarizes the Group’s CSR activities. In 2012, we changed the name of this report to the Sustainability Reportand from the perspective of conserving paper resources and enhancing convenience, we discontinued the printed version and began
publishing web-based and PDF versions.
In 2015 we revamped our home page and created the Tokio Marine Holdings Corporate Website (CSR page) and the “Sustainability
Report website” as part of efforts to communicate CSR information in an easier-to-understand manner and on a timely basis throughmultiple devices, including smartphones and tablet devices.
Tokio Marine Group is working to enhance communications with stakeholders toward a secure, safe and sustainable future. For thisreason, Tokio Marine Group believes that familiarizing numerous stakeholders with its CSR efforts and collaborating and cooperatingwith them is important. Therefore, we regard the CSR Report as absolutely essential in undertaking the Group’s business operations
and are disclosing information through this report.

Overall Image of the Tokio Marine Group CSR Reporting276

Tokio Marine Group’s Principal CSR Communication Tools
Tool

Content

Main readers

Provides details of TokioTypes of media

Date of publication(scheduled)

Web-based

PDF

BookletJapanese: September

Marine Group’s
Sustainability Reportapproach to CSR and

All readers

related strategies using

English: November

relevant data
Reports on the latest
CSR Booklet

CSR topics in an easyto-understand format

General readers(general public)

Concisely describes how

Japanese: June
English: October
Japanese: end of AugustGroup financial
information relates toIntegrated Annual
Report

CSR and non-financial
information while
presenting medium- to

Investors

English: end of August

long-term corporate
initiatives concerning
value creation

277

Editorial Policy
This report is intended to report on the principal CSR activities of Tokio Marine Group in fiscal 2017 to all our stakeholders.
We have positioned our web-based report on our CSR website as the full report, the Sustainability Report, which focuses mainly on thephilosophy and direction of Tokio Marine Group’s CSR as well as our activities based on three core themes (Providing Safety andSecurity, Protecting the Earth and Supporting People), and disclose detailed information. This web-based report can also be viewed asa PDF file, the Tokio Marine Group Sustainability Report.

Web-based Sustainability Report 2018

PDF of Sustainability Report 2018
The PDF version will be posted in November 2018.

We also publish Integrated Annual Report 2018 for investors and CSR Booklet 2018 Together into the Future for the public.
Overview of Group CSR Reporting

Guidelines Referred to in Preparing this Report
Global Reporting Initiative (GRI) Sustainability Reporting Standards
ISO 26000 Guidance on Social Responsibility
United Nations Global Compact, “Guidelines for Communication on Progress (COPs) ”

278

Scope of This Report
Reporting organizations
Fundamentally, this report covers Tokio Marine Holdings and its major domestic and overseas Group companies.** Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

Reporting period
This report covers activities conducted primarily during fiscal 2017 (April 2017 - March 2018). However, for the purpose of further
clarification, on occasion, reference is made to activities undertaken outside the reporting period.
Principal changes during the reporting period:
None

Dates of Publication
Previous edition: November 2017
Current edition: November 2018
Next edition: November 2019 (Scheduled)
For inquiries concerning the Sustainability Report, please contact:

CSR Division, Strategy and Synergy Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel +81-3-5223-1552
Fax +81-3-5223-3025
e-mail279

CSR Performance Data
We provide principal CSR performance data for Tokio Marine Group.

Reporting Period and Reporting Organizations
Reporting period: Report on results for fiscal 2017 (April 2017 - March 2018)
Reporting organizations: Tokio Marine Holdings and major subsidiaries
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)

Corporate GovernanceFor details, please refer to Corporate Governance Report.
Corporate Governance (Corporate Governance Report)
Engagement with Shareholders and Investors

Internal Control
Internal Control

Examples of Inclusion in Domestic Public SRI/ESG Funds
Fund NameManaging Company

Sumishin SRI Japan OpenSTB Asset Management

Sumishin Japan Stock SRI FundSTB Asset Management

Socially Responsible Fund (SRI Plan)

STB Asset Management

DC Good Company (Socially Responsible Investment)

STB Asset Management

Mitsubishi UFJ SRI Fund

Mitsubishi UFJ Asset Management

Eco Partners (name: Green Wings)

Mitsubishi UFJ Asset Management

Daiwa Eco Fund

Daiwa Asset Management

World 6 Asset Equal Distribution (monthly distribution type/Growth Type)

Daiwa Asset Management

DC Daiwa SRI Fund

Daiwa Asset Management

Nikko Eco Fund

Nikko Asset Management* Inclusion in these funds is based on the latest performance reports of each fund as of the end of July 2018.

280

Improving Quality from the Customer’s Perspective
Improving Quality from the Customer’s Perspective

Group Core CSR Themes and Materiality
Group Core CSR Themes and Materiality

Environment
CO2 Emissions from Energy Sources and CO2 Absorption and Fixation(Tokio Marine Holdings and major subsidiaries)
Reduction targets for CO2 emissions
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2017: -1% compared with the previous year

CO2 emissions
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fueland energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of
calculation for CO2 emissions.
For fiscal 2017, CO2 emissions(Scope 1+2+3)for Tokio Marine Holdings and major subsidiaries were 115,244 tons (domestic: 80,545
tons, overseas: 34,699 tons) versus the initial-year target of 118,226 tons (-1% from the previous fiscal year) and -3.6% compared withthe previous fiscal year, thereby achieving the target. The principal factor was efforts to reduce environmental loads.

Data coverage rate
We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding Scope 3 “Category 5: Waste
generated in operations” and “Category 6: Business travel (by air)).
(Unit: tons)

CO2 emissions

Domestic*1

Fiscal 2015

Fiscal 2016

Fiscal 2017

122,280

119,420

115,244

98,80097,591

93,367

Scope of Calculation(100.5% compared(98.8% compared(95.7% compared

up to fiscal 2014

with the previous

with the previous

with the previous

year)

year)

year)

89,87885,66580,54569,33866,74962,207

Scope of Calculation(95.0% compared(96.3% compared(93.2% compared

up to fiscal 2014

with the previous

with the previous

with the previous

year)

year)

year)

32,40233,75534,699

BreakdownOverseas*2

29,46230,84331,161

Scope of Calculation(116.3% compared(104.7% compared(101.0% compared

up to fiscal 2014

with the previous

with the previous

with the previous

year)

year)

year)

281

Fiscal 2015

Scope 1

Scope 2

Direct(Gas, heavy oil, gasoline, etc.)

Indirect(Electricity, chilled/hot water, etc.)

Total

Category 1:
Purchased goods and services (Paper usage)
Category 3:
Fuel- and energy-related activities not included in
Scope 3

Scope 1, 2 (Electricity, steam and chilled/hot water
usage)
Category 5:
Waste generated in operations (Waste generation)

Category 6:

CO2 emissions per employee

Fiscal 2017

14,954

14,916

14,474

Domestic*1 10,750

Domestic 10,466

Domestic 10,099

Overseas*2 4,203

Overseas 4,450

Overseas 4,375

77,85476,03772,069Domestic*1 55,863

Domestic 53,609

Domestic 49,126

Overseas*2 21,991

Overseas 22,428

Overseas 22,943

29,472

28,46628,702

Domestic*1 23,264

Domestic 21,590

Domestic 21,321

Overseas*2 6,208

Overseas 6,876

Overseas 7,381

17,036

15,49915,580

Domestic*1 15,629

Domestic 14,201

Domestic 13,801

Overseas*2 1,407

Overseas 1,297

Overseas 1,779

5,589

5,582

5,459

Domestic*1 4,056

Domestic 3,967

Domestic 3,736

Overseas*2 1,534

Overseas 1,616

Overseas 1,759

855

748

802

*3

5,992

6,638

Domestic*1 2,725

Domestic 2,674

Overseas 3,267

Overseas 3,964(Coverage rate

(Coverage rate

74.1%)

75.1%)

3.31

3.07

*2

Business travel (by air)Fiscal 2016

6,824
Domestic 2,982
Overseas 3,843(Coverage rate 100%)
2.94

2.68

2.51

2.38

Scope of Calculation(92.1% compared(93.7% compared(94.8% compared

up to fiscal 2014

with the previous

with the previous

with the previous

year)

year)

year)

36,902

38,842

39,191

3,447

3,459

3,521

Number of employees (consolidated fiscal year base)
CO2 absorption and fixation* Excluding CO2 absorption and fixation (FY2016:160,000t) through mangrove
planting

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data collection scope (items)*1 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”*2 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)
Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”*3 Tokio Marine & Nichido Fire Insurance Co., Ltd., Nisshin Fire & Marine Insurance Co., Ltd., Tokio Marine & Nichido Facilities, Inc.,and Tokio Marine Nichido Better Life Service Co., Ltd.

282

Environmental Load Data (Tokio Marine Holdings and major
subsidiaries)
Units
Electricity usage

148,124

148,466

145,944(533,246)(534,476)(525,398)

water usage
Gasoline usage

1,548

1,431

1,156

(GJ)

(66,152)(70,953)(69,253)

GJ

24,86923,506

23,634

3

kℓ

4,933

4,835

4,682

(GJ)

(170,711)(167,296)(161,991)ℓ

24,49829,192

29,749

(GJ)

(957)

(1,141)(1,241)1,000 km56,51364,21571,366

t

9,309

8,469

8,514

Heavy oil usage

Paper usage

Data calculation method (Fiscal 2017

(GJ)

Steam and chilled/hot

Business travel (by air)Fiscal 2016

1,000 kWh

1,000 mGas usage

Fiscal 2015

items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of Environmental load data”
Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)
Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
CO2 emissions reduction targets
Medium-term target (fiscal 2020): -40% reduction (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)
Reduction target in fiscal 2017: -1% compared with the previous year

CO2 emissions
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fueland energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of
calculation for CO2 emissions.
For fiscal 2017, CO2 emissions (Scope 1+2+3) of Tokio Marine & Nichido were 62,356 tons versus the initial-year target of 66,309 tons(-1% from the previous fiscal year) and -6.9% compared with the previous fiscal year due to energy conservation efforts.

283

Data coverage rate
100.0% of Tokio Marine & Nichido overall (employee base)(Unit: tons)

CO2 emissions

Scope of Calculation up to
fiscal 2014

Fiscal 2015

Fiscal 2016

Fiscal 201770,631

66,97962,35653,59050,92846,814(93.1% compared with the(95% compared with the(91.9% compared with theprevious year)

previous year)

previous year)

7,756

7,525

7,344

44,177

41,84537,891

18,69917,60917,121

13,025

12,266

11,923

3,243

3,131

2,913

773

654

707

1,658

1,559

1,578

4.12

3.86

3.57

DirectScope 1

(Gas, heavy oil, gasoline,
etc.)
Indirect

Scope 2

(Electricity, chilled/hot
water, etc.)
Total
Category 1:
Purchased goods andservices (Paper usage)
Category 3:
Fuel- and energy-related
activities not included in

Scope 3

Scope 1, 2 (Electricity,
steam and chilled/hot water
usage)
Category 5:
Waste generated inoperations (Waste
generation)
Category 6:
Business travel (by air)

CO2 emissions per
employee

Scope of Calculation up to
fiscal 2014

Number of employees

Data calculation method (

3.13

2.93

(93.4% compared with the(93.6% compared with theprevious year)

previous year)

17,14817,3682.68(91.1%)
17,483

items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data calculation method (items)

Tokio Marine & Nichido

284

Environmental Load Data (Tokio Marine & Nichido)
UnitsElectricity usage

Gas usage

Fiscal 2015

Fiscal 2016

Fiscal 2017

1,000 kWh82,122

79,491

74,166(GJ)(295,640)(286,166)(266,997)

1,000 m3

828

788

792

(GJ)

(36,929)(34,976)(35,142)

GJ

24,14522,787

20,679Steam and chilled/hot
water usage, etc.
Gasoline usage

kℓ

2,525

2,428

2,338

(GJ)

(87,365)(84,016)(80,883)
25,447ℓ

19,04622,367

(GJ)

(745)

(875)

(995)

Business travel (by air)

1,000 km

14,664

14,81815,231

Water usage

1,000 m3

320

317

307

Paper usage

t

7,118

6,703

6,516

Waste

t

3,937

3,652

3,739

Recycling rate

%

57

59

57.9

Heavy oil usage

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of Environmental load data”
Data calculation method (items)

Tokio Marine & Nichido

Human Rights and Labor
Data coverage rate
Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
Tokio Marine Holdings and domestic major subsidiaries: 65.8% of Tokio Marine Holdings and major subsidiaries (employee base)Tokio Marine & Nichido: 46.6% of Tokio Marine Holdings and major subsidiaries (employee base)

Basic Data
Number of employees (Tokio Marine Holdings and major subsidiaries)
Total number of employees(consolidated fiscal year base)

Fiscal 2015

Fiscal 2016

Fiscal 2017

36,902

38,842

39,191

Male: 13,044

Male: 13,195

Male: 13,144

domestic major subsidiaries*

Female: 11,246

Female: 12,122

Female: 12,345

Overall: 24,290

Overall: 25,317

Overall: 25,489

Asia: 2,763

Asia: 2,789

Asia: 2,820

Tokio Marine Holdings andNorth and Central Americas: 8,962

North and Central Americas: 9,786

North and Central Americas: 10,044

Tokio Marine Holdings andoverseas major subsidiaries

Europe: 887

Europe: 950

Europe: 1,028

Overall: 12,612

Overall: 13,525

Overall: 13,892

285

Basic Employee Data (Tokio Marine Holdings)
Fiscal 2018
The ratio between the total annual compensation of the Chief Executive
Officer and the mean employee compensation.*

10.9%* The total CEO Compensation / The mean employee compensation

Data calculation method (items)* Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”
Data calculation method (items)* Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

Basic employee data (Tokio Marine & Nichido)
Fiscal 2015

Average age

Fiscal 2016

Fiscal 2017

Male： 46.7

Male： 46.5

Male： 47

Female： 36.0

Female： 36.1

Female：36

Overall： 41.7

Overall： 41.5

Overall： 41.5

Male: 11.9

Male: 11.8

Male： 12

Female: 10.9

Female: 10.8

Female：11

Overall: 11.5

Overall: 11.4

Overall： 11.5

Average salary

Approx. 8,910 thousand yen

Approx. 8,290 thousand yen

Approx. 8,520 thousand yen

Turnover rate*

2.1%

2.1%

2.2%

Average years continuously
employed* The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Number of new hires (Tokio Marine & Nichido)
Fiscal 2015

Fiscal 2016*

Fiscal 2017*

Male: 135

Male: 198

Male: 162

Female: 512

Female: 556

Female: 530

Overall: 647

Overall: 754

Overall: 692* corrected in June 2019

Fair Personnel System and Management
Employee attitude survey (Tokio Marine & Nichido)
Fiscal 2015
Respondents

Level of satisfaction

Fiscal 2016

Fiscal 2017

14,925

15,766

15,880(Response rate: 85.0%)(Response rate: 89.0%)(Response rate: 90%)

Male: 89.0%

Male: 90.0%

Male: 89.0%

Female: 83.0%

Female: 83.0%

Female: 83.0%

Overall: 85.0%

Overall: 86.0%

Overall: 85.0%286

Labor union participation rate (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

80.2%

99%

99.9%

Development of Human Resources
Employee Training (Tokio Marine & Nichido)
Total training hours
Average training hours per
employee
Total training cost
Average training cost per employee

Fiscal 2015

Fiscal 2016

Fiscal 2017

410,123 hrs.

510,104 hrs.

444,091 hrs.

28.4 hrs.

34.9 hrs.

30.15 hrs.

¥1,033,853,272¥1,206,783,618¥1,252,742,000¥71,606¥82,470¥85,041

Job request system (job posting system) (Tokio Marine & Nichido)
Fiscal 2015

Fiscal 2016

Fiscal 2017

Applicants: 287

Applicants: 344

Applicants: 334

Approval: 136

Approval: 202

Approval: 184* Note: Approved requests take effect in the fiscal year after that of the application.

Utilizing Diverse Human Resources
Number of directors and managers (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2015
Directors(including executive officers)

General managers

Section managers

Fiscal 2016

Fiscal 2017

Male: 186

Male: 180

Male: 182

Female: 8

Female: 8

Female: 10

Overall: 194

Overall: 188

Overall: 192

Male: 631

Male: 701

Male: 745

Female: 25

Female: 25

Female: 31

Overall: 656

Overall: 726

Overall: 776

Male: 2,784

Male: 2,785

Male: 2,728

Female: 225

Female: 271

Female: 290

Overall: 3,009

Overall: 3,056

Overall: 3,018

Managers

Male: 3,415

Male: 3,486

Male: 3,473(general managers and section

Female: 250

Female: 296

Female: 321

managers) total

Overall: 3,665

Overall: 3,782

Overall: 3,794(Deputy managers)(only Tokio Marine & Nichido)

Data calculation method (Male: 1,900

Male: 1,840

Male: 1,787

Female: 347

Female: 369

Female: 393

Overall: 2,247

Overall: 2,209

Overall: 2,180

items)
287

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”
Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

Number of female directors (Tokio Marine & Nichido, as of April 1, 2018)
Directors and officers

Rate

5

8.3%

Number of employees using the system for continued employment of older
employees (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

645

642

721

Rate of employment of persons with disabilities (domestic Group companies, asof June 1, 2017)
Fiscal 2015

Fiscal 2016

Fiscal 2017

2.17%

2.20%

2.20%

Reform of Working Styles
Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

17

29

28

Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

592

539

642

Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

Male: 124

Male: 174

Male: 204

Female: 919

Female: 1,039

Female: 1,080

Overall: 1,043

Overall: 1,213

Overall: 1,284* At Tokio Marine & Nichido, 178 male employees within 254 eligible persons took the leave (taking leave rate: 70.1%)
288

Short working hours system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

909

1,066

1,230

Resumption of work support system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

888

1,026

1,061

Return to work rate after taking childcare leave (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2016*

Fiscal 2017

Male: 100%

Male: 100%

Female: 95.5%

Female: 96.7%* Only Tokio Marine & Nichido

Employee retention rate after taking childcare leave (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2016*

Fiscal 2017

Male: 100%

Male: 99%

Female: 94.9%

Female: 98.1%* Only Tokio Marine & Nichido

Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

37

41

55

Nursing care leave system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

7

13

16

289

Nursing care temporary retirement system (Tokio Marine Holdings and domestic
major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

14

9

11

Annual average actual working hours (Tokio Marine & Nichido)
Fiscal 2015

Fiscal 2016

Fiscal 2017

1,954.2 hrs.

1,954.2 hrs.

1949.3 hrs.

Monthly average overtime hours (Tokio Marine & Nichido)
Fiscal 2015

Fiscal 2016

Fiscal 201720.3 hrs.

20.5 hrs.

20 hrs.

* Including legal overtime hours

Number of annual paid leave days taken (Tokio Marine & Nichido)
Fiscal 2015

Fiscal 2016

Fiscal 201713.8 days

14.5 days

15.2 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine &Nichido)Fiscal 2015

Fiscal 2016

Fiscal 2017

4,519 (All employees: 12,255)

5,278 (All employees: 14,211)

6,004 (All employees: 17,483)

Health Management and Occupational Health and Safety
Percentage of employees who received health checks (Tokio Marine & Nichido)
Category
Percentage of employees
who received health checks

Fiscal 2014

Fiscal 2015

Fiscal 2016

Fiscal 2017

99.9%

99.8%

100%

100%

82.3%

91.2%

89.8%

88.7%

-

59.2%

61.7%

63.2%

-

74.8%

76.9%

79.6%

-

74.6%

74.2%

74.9%

Percentage of employees
who underwent a detailed
examination after a regularcheckupUterine cancer screening
rate
Breast cancer screening
rate
Prostate cancer screening
rate

290

Specific health guidance implementation rate (Tokio Marine & Nichido)
Category
Specific health guidance
implementation rate

Fiscal 2013

Fiscal 2014

Fiscal 2015

Fiscal 2016

53.0%

55.8%

59.2%

58.2%

Participation in health improvement measures (Tokio Marine & Nichido)
Category

Fiscal 2014

Fiscal 2015

Fiscal 2016

Fiscal 2017

3,535

4,170

4,876

6,599

Number of employees who
participated in Health
Promotion Month/Health
Challenge

Health status of employees (Tokio Marine & Nichido)
Category

Fiscal 2014

Fiscal 2015

Fiscal 2016

Fiscal 2017

50.3%

49.9%

50.1%

49.3%

68.8%

69.3%

69.7%

68.9%

Smoking rate

16.3%

15.8%

15.7%

15.3%

Stress test execution rate

91.4%

94.8%

97.5%

97.4%

Findings at a regular healthcheckup
Persons maintaining a healthy bodyweight (BMI)

Independent initiative implementation status (Tokio Marine & Nichido)
Category

Fiscal 2014

Fiscal 2015

Fiscal 2016

Fiscal 2017

200

153

226

219

Number of employees participating
in anti-obesity initiatives for young
employees

Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)(Occupational accidents)
Fiscal 2015

Fiscal 2016

Fiscal 2017

47

58

82*

* Due to expansion of scope of business of domestic major subsidiaries(Commuting accidents)
Fiscal 2015

Fiscal 2016

Fiscal 2017

51

43

78*

* Due to expansion of scope of business of domestic major subsidiaries

291

Absentee Rate* (Tokio Marine & Nichido)* Total days lost due to absenteeism / Total days scheduled to be worked
Fiscal 20180.85%

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)“1. Calculation Method of Industrial accidents”
Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

Human Rights
Human rights training participation rate (Tokio Marine Holdings and domestic
major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

99.7%

99.6%

99.7%

Human rights training hours (Tokio Marine & Nichido)
Fiscal 2015

Fiscal 2016

Fiscal 2017

22,472 hrs.

22,474 hrs.

22,833 hrs.

Training hours per employee

1 hrs.

1 hrs.

1 hrs.

Participation rate

100.0%

100.0%

100.0%

Total training hours

Local Community and Social Contribution Activities
Employee participation rate in volunteer activities (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017131.3%

139%

136.2%

Number of employees who took volunteer leave (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2015

Fiscal 2016

Fiscal 2017

117

96

119

292

Donations (Tokio Marine Holdings and domestic major subsidiaries, including
monetary and in-kind donations by employees and agents)
Fiscal 2015

Fiscal 2016

Approx. 1,340 million yen

Approx. 1,474 million yen(includes disaster support of approx. 53 million(includes disaster support of approx. 49 million

yen)

yen)

Fiscal 2017
Approx. 1,689 million yen(include disaster support of approx. 47 million
yen and donations to NGOs of total amount ofapprox. 141 million yen)

* This includes donations by employees and agents, miscellaneous expenses for social contribution programs, payments in kind,
opened facilities and employee dispatching.
*1 Data has been amended due to change in calculation method.

293

Download PDF Version of the Sustainability Report
The web-based Sustainability Report has been compiled and can be viewed as a PDF file. Archives of past Sustainability and CSR
reports can also be viewed in the "Back Numbers" section.

2018
All Pages

By Category
Tokio Marine Group’s CSR
GovernanceCore Theme 1: Providing Safety and Security
Core Theme 2: Protecting the Earth
Core Theme 3: Supporting People
CSR Library

For inquiries concerning the Sustainability Report, please contact:
Tokio Marine Holdings, Inc.
CSR Division, Strategy and Synergy Department
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel: +81-3-5223-1552
Fax: +81-3-5223-3025
e-mail：Back Numbers
Tokio Marine Group Sustainability Report 2017
Tokio Marine Group Sustainability Report 2016
Tokio Marine Group Sustainability Report 2015
Tokio Marine Group Sustainability Report 2014
Tokio Marine Group Sustainability Report 2013
Tokio Marine Group Sustainability Report 2012
Tokio Marine Group e-CSR report 2011
Tokio Marine Group CSR report 2010
Tokio Marine Group CSR report 2009
Tokio Marine Group CSR report 2008
Millea Group CSR Report 2007
Millea Group CSR Report 2006
Millea Group CSR Report 2005

294

Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group Sustainability Report 2018 from Ernst & Young
ShinNihon LLC with the aim of further improving the level of communication with stakeholders. (The independent third-party assurance
logo

is marked where appropriate) .

By obtaining the external assurance, we will work to improve the quality of Tokio Marine Group sustainability reporting.Tokio Marine
Holdings has consecutively received same third-party assurances in fiscal 2015 and 2016 as well.
Environment
CO2 emissions from Energy Sources and CO2 Absorption and Fixation (Tokio Marine Holdings and major subsidiaries)
Environmental Load Data (Tokio Marine Holdings and major subsidiaries)
CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
Environmental Load Data (Tokio Marine & Nichido)

Human Rights and Labor
Number of employees (Tokio Marine Holdings and major subsidiaries)
Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)
Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

Click on the image for an expanded view.

295

GRI Standards Content Index
Sustainability Report 2018 is prepared in accordance with the Core option of the Global Reporting Initiative (GRI) Standards.

GRI Content Index (in accordance with Core)GRI Standards

General Disclosures

Page Number/URL

GRI 101: Foundation 2016 (GRI 101 does not include General Disclosures)
Universal Disclosures
1. Organizational profile
102-1 Name of the organization

Corporate Information (Company Information)

102-2 Activities, brands, products, and services

Tokio Marine Group

102-3 Location of headquarters

Corporate Information (Company Information)

102-4 Location of operations

Tokio Marine Group

102-5 Ownership and legal form

Investor Relations (Stock Information)

102-6 Markets served

Tokio Marine Group

102-7 Scale of the organization

Tokio Marine Group
Investor Relations (Financial Highlights)
CSR Performance Data > Tokio Marine & NichidoHuman
Rights and Labor (Basic Data: Number of employees (Tokio

102-8 Information on employees and other workers

Marine Holdings and major subsidiaries))[Information on employee gender at overseas major
subsidiaries, employment contract and employment type are
not disclosed.]

102-9 Supply chain
102-10 Significant changes to the organization and its supply
GRI 102: Generalchain

CSR in the Value Chain
Editorial Policy (Scope of this Report)
Risk Management

Disclosures 2016

External Evaluations and Participation in Initiatives
102-11 Precautionary Principle of approach

CSR Initiatives Aiming to Be a "Good Company" (CSR
Promotion Structure and Initiatives for Permeating CSR within
the Group)
External Evaluations and Participation in Initiatives

102-12 External initiatives

Creating a Society Where People Can Live with Security
through Sustainable Investment

102-13 Membership of associations

External Evaluations and Participation in Initiatives

2. Strategy
102-14 Statement from senior decision-maker

Top Message

3. Ethics and integrity
102-16 Values, principles, standards, and norms of behavior

Tokio Marine Group's Approach to CSR and Core CSR
Themes4. GovernanceCorporate Governance102-18 Governance structure

CSR Initiatives Aiming to Be a "Good Company" (CSR
Promotion Structure and Initiatives for Permeating CSR within
the Group)

296

GRI Standards

General Disclosures

Page Number/URL

5. Stakeholder engagement102-40 List of stakeholder groups

Stakeholder Engagement
CSR Performance Data > Fair Personnel System and102-41 Collective bargaining agreements

Management: Labor union participation rate (Tokio Marine
Holdings and domestic major subsidiaries)
Stakeholder Engagement[Engaged stakeholders are selected by eliminating anti-social

102-42 Identifying and selecting stakeholders

forces and adhering to guidelines and policies of related
businesses. CSR dialogue participants are selected based on
their suitability for the theme.]

102-43 Approach to stakeholder engagement

Stakeholder Engagement102-44 Key topics and concerns raised

Stakeholder Engagement

6. Reporting practice102-45 Entities included in the consolidated financial statements
GRI 102: General
Disclosures 2016

102-46 Defining report content and topic Boundaries

102-47 List of material topics
102-48 Restatements of information
102-49 Changes in reporting

Tokio Marine GroupCSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Editorial Policy (Scope of This Report)
Not applicable

102-50 Reporting period

Editorial Policy (Scope of This Report)

102-51 Date of most recent report

Editorial Policy (Date of Publication)

102-52 Reporting cycle

Editorial Policy (Date of Publication)

102-53 Contact point for questions regarding the report

Editorial Policy

102-54 Claims of reporting in accordance with the GRI
Standards

GRI Standards Content Index

102-55 GRI content index

GRI Standards Content Index

102-56 External assurance

Third-Party Assurance

Material Topics
Economic Performance
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management
Approach 2016

Corporate Governance103-2 The management approach and its components

Tokio Marine Group’s Approach to CSR

103-3 Evaluation of the management approach

Stakeholder Engagement～Promoting Initiatives Together
with Various Stakeholders
Integrated Annual Report

GRI 201: Economic
Performance 2016

201-1 Direct economic value generated and distributed

CSR Performance Data > Local Community and Social
Contribution Activities

201-2 Financial implications and other risks and opportunities

Governance > Initiatives for Building a Low-Carbon Society

due to climate change

Making Society Resilient to Natural Disasters

Indirect Economic Impacts
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management
Approach 2016

103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group’s CSR Materiality)

297

GRI Standards

General Disclosures

Page Number/URL
CSR Initiatives Aiming to Be a "Good Company" (CSR
Promotion Structure and Initiatives for Permeating CSR within
the Group)
CSR Promotion Structure and Materiality and Plans and

GRI 103: Management103-2 The management approach and its components

Results of CSR Initiatives

Approach 2016103-3 Evaluation of the management approach

Making Society Resilient to Natural Disasters > Pre-Disaster
Action (Products and Services)
Preserving Biodiversity through Products and Services
Building a Society Based on Health and Longevity to Ensure
Peace of Mind
Making Society Resilient to Natural Disasters > Pre-Disaster
Action (Products and Services)
Preserving Biodiversity through Products and Services

203-1 Infrastructure investments and services supported

Building a Society Based on Health and Longevity to Ensure
Peace of Mind (Local Community and Social Contribution

GRI 203: Indirect Economic

Activities)

Impacts 2016

Green Gift Project: Mangrove Planting
Making Society Resilient to Natural Disasters > Pre-Disaster
Action (Products and Services)203-2 Significant indirect economic impacts

Preserving Biodiversity through Products and Services(Economic Value and Impact on Local Communities from
Mangrove Planting)Anti-corruption
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group’s CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016103-2 The management approach and its components
103-3 Evaluation of the management approach

Promotion Structure and Initiatives for Permeating CSR within
the Group)
Compliance
Hotline System (Internal Whistleblower System)

GRI 205: Anti-corruption
2016

205-1 Operations assessed for risks related to corruption

Compliance

Anti-competitive Behavior
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016103-2 The management approach and its components
103-3 Evaluation of the management approach

Promotion Structure and Initiatives for Permeating CSR within
the Group)
Compliance
Hotline System (Internal Whistleblower System)

GRI 206: Anti-competitive

206-1 Legal actions for anti-competitive behavior, anti-trust, andBehavior 2016

monopoly practices

Not applicable

Materials
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI 301: Materials 2016

301-1 Materials used by weight or volume

CSR Performance Data > Environment

298

GRI Standards

General Disclosures

Page Number/URL

EnergyCSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI 302: Energy 2016

302-1 Energy consumption within the organization

CSR Performance Data > Environment

302-2 Energy consumption outside of the organization

CSR Performance Data > Environment

Water
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI 303: Water 2016

303-1 Water withdrawal by source

CSR Performance Data > Environment (Environmental Load
Data (Tokio Marine & Nichido))

Biodiversity
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI 304: Biodiversity 2016

304-3 Habitats protected or restored

Preserving Biodiversity through Products and Services

Emissions
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI305: Emissions 2016305-1 Direct (Scope 1) GHG emissions

CSR Performance Data > Environment

305-2 Energy indirect (Scope 2) GHG emissions

CSR Performance Data > Environment

305-3 Other indirect (Scope 3) GHG emissions

CSR Performance Data > Environment

305-4 GHG emissions intensity

CSR Performance Data > Environment

299

GRI Standards

General Disclosures

Page Number/URL

Effluents and Waste
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI 306: Effluents andWaste 2016306-2 Waste by type and disposal method

CSR Performance Data > Environment (Environmental Load
Data (Tokio Marine & Nichido))

Environmental Compliance
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Promoting Environmental Management

GRI 307: Environmental
Compliance 2016

307-1 Non-compliance with environmental laws and regulations

Not applicable

Supplier Environmental Assessment
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality / Plans and Resultsof CSR Initiatives
CSR in the Value Chain
CSR in the Value Chain

GRI 308: Supplier
Environmental Assessment
2016

According to Tokio Marine & Nichido’s Principle of308-1 New suppliers that were screened using environmental

Transactions, we ask suppliers for confirmation of

criteria“compliance with laws, regulations and social norms” and“consideration for the environment.” However, the indicators
are not disclosed.

Employment
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Developing and Utilizing Diverse Human Resources
CSR Performance Data > Human Rights and Labor (Reform

GRI 401: Employment 2016

401-3 Parental leaveof Working Styles)[Discloses the number of employees using work/life balance
related systems]

300

GRI Standards

General Disclosures

Page Number/URL

Occupational Health and Safety
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Developing and Utilizing Diverse Human Resources
CSR Performance Data > Human Rights and Labor (Industrial

GRI 403: Occupational
Health and Safety 2016403-2 Types of injury and rates of injury, occupational diseases,
lost days, and absenteeism, and number of work-related
fatalities

accidents (Tokio Marine Holdings and domestic major
subsidiaries))
Number of occupational accidents and commuting accidents
are disclosed, but data by region and gender are notdisclosed.

Training and Education
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Developing and Utilizing Diverse Human Resources
Developing and Utilizing Diverse Human Resources

GRI 404: Training and404-2 Programs for upgrading employee skills and transition

Education 2016

assistance programs(Development of Human Resources)
CSR Performance Data > Human Rights and Labor (Job
request system (job posting system)) (Tokio Marine &Nichido)Diversity and Equal Opportunity
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

CSR Promotion Structure and Materiality and Plans andResults of CSR Initiatives
Developing and Utilizing Diverse Human Resources
CSR Performance Data > Human Rights and Labor (Number

GRI 405: Diversity andEqual Opportunity 2016of directors and managers (Tokio Marine Holdings and405-1 Diversity of governance bodies and employees

domestic major subsidiaries))
CSR Performance Data > Human Rights and Labor (Basic
Data)

Human Rights Assessment
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management
Approach 2016

CSR Initiatives Aiming to Be a "Good Company" (CSR
103-2 The management approach and its components

Promotion Structure and Initiatives for Permeating CSR within

103-3 Evaluation of the management approach

the Group)
Respect for Human Rights

301

GRI Standards

General Disclosures

Page Number/URL
Respect for Human Rights
CSR Performance Data > Human Rights and Labor (Human

GRI412: Human Rights
Assessment 2016412-2 Employee training on human rights policies or proceduresrights training participation rate (Tokio Marine Holdings anddomestic major subsidiaries))
CSR Performance Data > Human Rights and Labor (Humanrights training hours (Tokio Marine & Nichido))

Local Communities
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)
CSR Initiatives Aiming to Be a "Good Company" (CSR
Promotion Structure and Initiatives for Permeating CSR within
the Group)

GRI 103: Management

CSR Promotion Structure and Materiality and Plans andApproach 2016103-2 The management approach and its components
103-3 Evaluation of the management approach

Results of CSR Initiatives
Building a Secure Society by Utilizing Traffic Technology
Innovation (Products and Services)
Preserving Biodiversity through Products and Services
Building a Society Based on Health and Longevity to Ensure
Peace of Mind (Local Community and Social Contribution
Activities)
Making Society Resilient to Natural Disasters > Pre-Disaster
Action (Products and Services)

GRI 413: Local Communities

413-1 Operations with local community engagement, impact

Preserving Biodiversity through Products and Services

2016

assessments, and development programs

Building a Society Based on Health and Longevity to Ensure
Peace of Mind (Local Community and Social Contribution
Activities)

Supplier Social Assessment
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management
Approach 2016

CSR Initiatives Aiming to Be a "Good Company" (CSR
103-2 The management approach and its components

Promotion Structure and Initiatives for Permeating CSR within

103-3 Evaluation of the management approach

the Group)
CSR in the Value Chain
CSR in the Value Chain[According to Tokio Marine & Nichido’s Principle of

GRI 414: Supplier Social
Assessment 2016414-1 New suppliers that were screened using social criteria

Transactions, we ask suppliers for confirmation of"compliance with laws, regulations and social norms" and"consideration for the environment." However, the indicators
are not disclosed.]

Public Policy
GRI415: Public Policy

415-1 Political contributions

Value of political contributions(*1)

Customer Privacy
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016

Promotion Structure and Initiatives for Permeating CSR within
103-2 The management approach and its components

the Group)103-3 Evaluation of the management approach

Information Security
Response to Customer Feedback (Structure to Make
Improvements Based on Customer Feedback)

GRI 418: Customer Privacy

418-1 Substantiated complaints concerning breaches of2016

customer privacy and losses of customer data

Information Security
Response to Customer Feedback (Fiscal 2017 Number ofCustomer Feedback Comments (Tokio Marine & Nichido))

302

GRI Standards

General Disclosures

Page Number/URL

Socioeconomic Compliance
CSR Promotion Structure and Materiality and Plans and103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

GRI 103: Management

CSR Initiatives Aiming to Be a "Good Company" (CSR

Approach 2016103-2 The management approach and its components
103-3 Evaluation of the management approach

Promotion Structure and Initiatives for Permeating CSR within
the Group)
Compliance
Hotline System (Internal Whistleblower System)

GRI 419: Socioeconomic

419-1 Non-compliance with laws and regulations in the social

Compliance 2016

and economic area

Not applicable

Disasters, Accidents and Microinsurance*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components
103-3 Evaluation of the management approach

Eliminating Poverty in Society

Development of Clean Energy*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Preventing Global Warming by Promoting the Development of

103-3 Evaluation of the management approach

Clean Energy

Comprehensive Insurance Service Encompassing Treatment, Finance, Longevity and Health*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Building a Society Based on Health and Longevity to Ensure103-3 Evaluation of the management approach

Peace of Mind

Disasters, Traffic Safety and Efficiency*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Building a Secure Society by Utilizing Traffic Technology

103-3 Evaluation of the management approach

Innovation

Nursing Care and Prevention of Infectious Diseases*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Building a Society Based on Health and Longevity to Ensure103-3 Evaluation of the management approach

Peace of Mind

Sustainable Investment*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Creating a Society Where People Can Live with Security

103-3 Evaluation of the management approachthrough Sustainable Investment and Financing

303

GRI Standards

General Disclosures

Page Number/URL

Corporate Governance/Internal Control*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Internal Control

103-3 Evaluation of the management approach

Hotline System (Internal Whistleblower System)

Enterprise Risk Management*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Enterprise Risk Management (ERM)

103-3 Evaluation of the management approach

Hotline System (Internal Whistleblower System)

Creation and Distribution of Economic Value*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components
103-3 Evaluation of the management approach

Governance~Strengthening CSR Management~

Health Management*
CSR Promotion Structure and Materiality and Plans and
GRI 103: Management103-1 Explanation of the material topic and its Boundary

Results of CSR Initiatives
GRI Standards Content Index ((Related Materials) Tokio
Marine Group's CSR Materiality)

Approach 2016103-2 The management approach and its components

Promoting Health and Productivity Management103-3 Evaluation of the management approach

Hotline System (Internal Whistleblower System)* Material issues identified by Tokio Marine Group that have no relevance to any of the items in the standards.
(*1)In Fiscal 2017, Tokio Marine Group made political donations amounting to 17.9 million yen.
In Japan, it is mandatory for political organizations to release the status of income and spending of political funds. Therefore, the above
mentioned amount is to be disclosed in the Official Gazette and prefectural public notice.

(Related Materials) Tokio Marine Group’s CSR Materiality
Relationships between identified CSR materiality (material issues)/CSR issues for disclosure and GRI Material Topics and Core Issues of
ISO 26000 are as follows.

Material Issues

GRI Material

Topics Boundary

Disasters, Accidents and Microinsurance

Outside Organization

Development of Clean Energy

Development of Clean Energy

Outside Organization

Comprehensive Insurance Service

Comprehensive Insurance Service

Encompassing Treatment, Finance,

Encompassing Treatment, Finance, Longevity

Longevity and Healthand Health

Disasters, Accidents andMicroinsurance
Products and Services Beneficial for
Safety and Security

Disasters, Traffic Safety andConsumer Education

Efficiency

Disasters, Traffic Safety and Efficiency

Nursing Care and Prevention of

Nursing Care and Prevention of Infectious

Infectious Diseases

Diseases301: Materials

Reduction of Environmental Footprint

305: Emissions

302: Energy

Outside Organization

Outside Organization

Outside Organization
Inside and Outside
Organization
Inside and Outside
Organization
Inside and Outside
Organization

304

Material Issues

GRI Material
306: Effluents and Waste

Reduction of Environmental Footprint

303: Water

307: Environmental Compliance

Topics Boundary
Inside and Outside
Organization
Inside and Outside
Organization
Inside and Outside
Organization
Inside and Outside

Protection of the Global Environment (Biodiversity)

304: Biodiversity

Achieve Carbon Neutral

305: Emissions

Outside Organization

403: Occupational Health and Safety

Inside Organization

401: Employment

Inside Organization

404: Training and Education

Inside Organization

405: Diversity and Equal Opportunity

Inside Organization

Human Resources Development, Diversity and Inclusion, Labour Practices

Local Community and Social
Contribution Activities

Promoting ESG in the Provision of
Products and Services

Disaster Prevention and Traffic

413: Local Communities (Disaster Prevention

Accidents

and Traffic Accidents)

Environmental Protection Activities

413: Local Communities (Environmental
Protection Activities)

Organization

Outside Organization

Outside Organization

Developing Youth413: Local Communities (Developing Youth)

Promote Health in Local

413: Local Communities (Promote Health inCommunities

Local Communities)

Supplier Environmental/Social

308: Supplier Environmental Assessment

Outside Organization

Assessment

414: Supplier Social Assessment

Outside Organization

Sustainable Investment

Sustainable Investment

Outside Organization

Evaluation of Human Rights and Anti-discrimination

Anti-corruption

412: Human Rights Assessment

Outside Organization
Outside Organization

Inside and Outside
Organization

205: Anti-corruption

Inside Organization

206: Anti-competitive Behavior

Inside Organization

419: Socioeconomic ComplianceInside Organization

419: Socioeconomic Compliance
Grievance Resolution (Improving Quality of Products and Services)
417: Marketing and Labeling

Inside and Outside
Organization
Inside and Outside
Organization
Inside and Outside

Information Security

418: Customer privacy

Corporate Governance/Internal Control

Corporate Governance/Internal Control

Inside Organization

Enterprise Risk Management

Enterprise Risk Management

Inside Organization

Creation and Distribution of Economic Value

Creation and Distribution of Economic Value

Inside Organization

Health and Productivity Management

Health and Productivity Management

Inside Organization

Organization

305

Recognition about ISO 26000
ISO 26000, the international standard concerning the social responsibility of organizations, was issued in November 2010.
By referring to the core subjects addressed in ISO 26000, specifically organizational governance, human rights, labor practices, theenvironment, fair operating practices, consumer issues and community involvement and development, Tokio Marine Group reviews themateriality of its CSR issues and makes efforts to improve them. Below are website links to the pages introducing Tokio Marine Group’s
initiatives for addressing issues described in the ISO 26000 standard.

The Seven Core Subjects of ISO 26000 and Tokio Marine
Group’s Initiatives
Core issues

Organizational governance

Web Links
Top Message
Tokio Marine Group’s Approach to CSR andCore CSR Themes～Continue to be Useful toSociety through Our Business Activities
CSR Initiatives Aiming to Be a "Good Company"
Relationship between Group Initiatives andSDGs～How can Tokio Marine Group
Contribute to the Attainment of the Targets of
the SDGs?
CSR Promotion Structure and Materiality andPlans and Results of CSR Initiatives～Building aFoundation for CSR Promotion
Stakeholder Engagement～Promoting Initiatives
Together with Various Stakeholders
Corporate GovernanceInternal Control

Core issues

Human rights

Issue 1Due diligence

Issue 2

Human rights risk situations

Issue 3

Avoidance of complicity

Issue 4

Resolving grievances

Issue 5Discrimination and vulnerable groups

Issue 6

Civil and political rights

Issue 7

Economic, social and cultural rights

Issue 8Fundamental principles and rights at work

Core issues

Web Links

Tokio Marine Group’s Approach to CSR andCore CSR Themes～Continue to be Useful toSociety through Our Business Activities
External Evaluations and Participation in
Initiatives
Respect for Human Rights
Compliance and Anti-corruption

Labour practices

Web Links

Issue 1

Employment and employment relationships

Issue 2

Conditions of work and social protection

Issue 3Social dialogue

Issue 4

Health and safety at work

External Evaluations and Participation in

Issue 5

Human development and training in the workplace

Initiatives

Promoting Health and Productivity Management
Developing and Utilizing Diverse Human
Resources

306

Core issues

The environment

Web Links

Issue 1Prevention of pollution

Promoting Environmental Management

Issue 2

Sustainable resource use

Preserving Biodiversity through Products andIssue 3

Climate change mitigation and adaptation

Services
Preventing Global Warming by Promoting theDevelopment of Clean Energy
Building Communities for People to Live with
Peace of Mind through Environmental Protection

Issue 4

Protection of the environment, biodiversity andActivities

restoration of natural habitats

Initiatives for Building a Low-Carbon Society
Making Society Resilient to Natural Disasters
External Evaluations and Participation in
Initiatives

Core issues

Fair operating practices

Web Links
Tokio Marine Group’s Approach to CSR andIssue 1Anti-corruption

Issue 2

Responsible political involvement

Issue 3

Fair competition

CSR Promotion Structure and Materiality andIssue 4

Promoting social responsibility in the value chain

Plans and Results of CSR Initiatives～Building aCore CSR Themes～Continue to be Useful toSociety through Our Business Activities

Foundation for CSR Promotion
Corporate GovernanceCompliance and Anti-corruption
CSR in the Value Chain (ESG)

Issue 5

Respect for property rights

Creating a Society Where People Can Live with
Security through Sustainable Investments andFinancing
External Evaluations and Participation in
Initiatives

Core issues
Issue 1

Consumer issues
Fair marketing, factual and unbiased informationand fair contractual practices

Issue 2

Protecting consumers' health and safety

Issue 3

Sustainable consumption

Issue 4

Consumer service, support, and complaint and

Web Links
Compliance and Anti-corruption
Information Security
Risk Management
Preserving Biodiversity through Products andServices

dispute resolution

Building Communities for People to Live with

Issue 5

Consumer data protection and privacy

Activities

Issue 6

Access to essential services

Issue 7

Education and awarenessCore issues

Peace of Mind through Environmental Protection
Improving Quality from the Customer's
Perspective

Community involvement and development

Web Links

Issue 1

Community involvement

Making Society Resilient to Natural Disasters

Issue 2

Education and culture

Preserving Biodiversity through Products andIssue 3

Employment creation and skills development

Issue 4

Technology development and access

Issue 5

Wealth and income creation

Issue 6

HealthIssue 7

Social investment

Services
Building Communities for People to Live with
Peace of Mind through Environmental Protection
Activities
Building a Society Based on Health andLongevity to Ensure Peace of Mind
Nurturing Generations Responsible for the
FutureAiming to Create a Symbiotic Society

307

Corporate Information
We introduce Tokio Marine Holdings’ corporate information.

Corporate Information
Company name: Tokio Marine Holdings, Inc.
Headquarters: Tokio Marine Nichido Building Shinkan, 1-2-1 Marunouchi,
Chiyoda-ku, Tokyo 100-0005, Japan
Telephone: +81-3-6212-3333
Access Map

Message from the
President and GroupCEO

Corporate
Philosophy

To Be a Good
Company

Tokio Marine Group’s Corporate
Philosophy

Tokio Marine Group Message

Company Information

Corporate
GovernanceInternal Control

Company profile, access map,
organization chart, etc.

Fundamental Corporate
Governance Policy, Corporate
Governance Report, etc.

Message from our President andGroup CEO, Tsuyoshi Nagano

Internal Control, Compliance,
Risk Management initiatives,
etc.

308

Directors, Audit &Supervisory Board
Members andExecutive Officers

History
History of Tokio Marine Group

List of Directors, Audit &Supervisory Board Members andExecutive Officers

309

Tokio Marine Nichido Building Shinkan,
2-1, Marunouchi 1-chome, Chiyoda-ku,
Tokyo 100-0005, Japan
Tel: +81-3-6212-3333