1.

LISTENING TESTIn this section, your ability to understand spoken English will be shown. The
Listening test consists of four parts and will take approximately 45 minutes.
Directions will be given for each part. By following the directions you hear,select the best possible answer and mark your answers on your answer sheet.
Please refrain from writing anything in your test book.

PART 1
Directions: In this part, you will see a picture in your test book and hear fourstatements. After hearing each statement, select the one statement you thinkis the best description for the picture. Then, mark the answer on your answer
sheet. You will only hear the statements one time, and they will not be printed
in your test book.

2.

Test

214

215

3.

5.

4.

6.

Test

216

217

PART 2

PART 3

Directions: In this part, you will hear a question or statement. You will thenhear three alternative responses to the question or statement. They will all be
spoken in English. You will only hear them one time, and they will not be
printed in your test book. Choose the best response to each question and markthe letter (A), (B), or (C) on your answer sheet.

Directions: In this part, you will hear conversations between two or more
people. You will be asked to answer three questions about what the speakers
say in each conversation. You will only hear the conversations one time, andthey will not be printed in your test book. Choose the best response to eachquestion and mark the letter (A), (B), (C), or (D) on your answer sheet.

7. Mark your answer on your answer sheet.
8. Mark your answer on your answer sheet.
9. Mark your answer on your answer sheet.
10. Mark your answer on your answer sheet.
11. Mark your answer on your answer sheet.
12. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet.
14. Mark your answer on your answer sheet.
15. Mark your answer on your answer sheet.
16. Mark your answer on your answer sheet.
17. Mark your answer on your answer sheet.
18. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.
20. Mark your answer on your answer sheet.
21. Mark your answer on your answer sheet.

32. What problem does the woman
mention?
(A) She has not received some data.
(B) She has lost some important
documents.
(C) She will be late for an
appointment.
(D) She cannot install a program.
33. What does Dan mention about Chevy
Mason?
(A) He is familiar with some software.
(B) He has been absent from work.
(C) He works in the IT department.
(D) He has broken his computer.
34. What will the woman do next?
(A) Submit a financial report(B) Attend a planning meeting(C) Call for technical support(D) Read an instruction manual

35. What did the woman do yesterday?
(A) She played a game of tennis.
(B) She met with some athletes.
(C) She inspected a facility.
(D) She signed a supply contract.
36. What is the woman asked to do?
(A) Make a presentation(B) Become an organizer(C) Reserve a hotel room(D) Bid at an auction
37. What problem does the woman
mention?
(A) She has a commitment tomorrow.
(B) She does not have money left inthe budget.
(C) She has lost her tennis equipment.
(D) She does not have any
photographs.

Test

22. Mark your answer on your answer sheet.
23. Mark your answer on your answer sheet.
24. Mark your answer on your answer sheet.
25. Mark your answer on your answer sheet.
26. Mark your answer on your answer sheet.
27. Mark your answer on your answer sheet.
28. Mark your answer on your answer sheet.
29. Mark your answer on your answer sheet.
30. Mark your answer on your answer sheet.
31. Mark your answer on your answer sheet.
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219

38. What are the speakers mainly
discussing?
(A) Buying more stock(B) Repurposing a building(C) Advertising a business(D) Hiring a consultant

41. Where do the speakers most likely
work?
(A) At a car dealership(B) At an employment agency(C) At a moving company(D) At an accounting firm

44. Where does the woman most likely
work?
(A) At a real estate agency(B) At a construction company(C) At an interior design firm(D) At a department store

47. According to the men, what is Mr.
Wiseau going to do?
(A) Attend a product launch(B) Hire a caterer(C) Lead a training program(D) Leave the company

39. What does the man ask the woman
to do?
(A) Design a building(B) Manage a store(C) Post a notice(D) Obtain permission

42. What does the man mean when hesays, “All of the drivers areexperienced”?
(A) Training will not be necessary.
(B) There are several people to choosefrom.
(C) Customers should not be anxious.
(D) The company can avoid
outsourcing.

45. What does the man ask for?
(A) A recommendation(B) A timeline(C) A valuation(D) A signature

48. On what day is the reservation?
(A) Monday(B) Wednesday(C) Friday(D) Saturday

46. What is the man concerned about?
(A) A building will be demolished.
(B) Some guests will be late.
(C) A product will be canceled.
(D) Some furnishings are aging.

49. What does Mark ask the woman
about?
(A) Giving a speech(B) Inviting a client(C) Producing a video(D) Choosing a menu

40. What does the woman want toknow?
(A) Where an event will take place(B) How much a project budget is(C) Who is in charge of planning(D) When the project will commence

43. What does the woman say about
Josh Lively?
(A) He worked at a rival firm.
(B) He is a frequent customer.
(C) He is very dependable.
(D) He made a suggestion.

Test

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50. How did the woman probably learn
about the man’s firm?
(A) From a colleague(B) From a Web site(C) From a magazine article(D) From a trade show

53. What type of business is the woman
most likely calling?
(A) A national park administration(B) A car rental company(C) An insurance company(D) A motorhome campsite

56. What will the man distribute toemployees?
(A) A list of cleaning duties(B) Some protective clothing(C) Some official documents(D) A production schedule

51. What will the speakers discuss at
the meeting?
(A) Recruitment strategies(B) Employee motivation(C) Employee training(D) Workplace safety

54. What does the man ask about?
(A) The size of the woman’s vehicle(B) The age of the woman’s home(C) The location of the woman’s
business(D) The cost of the woman’s current
insurance

57. What will the man do next week?
(A) Take a business trip(B) Lead a seminar(C) Conduct an inspection(D) Clean a warehouse

60. Why does the woman say, “she left
after six months”?
(A) To explain her decision(B) To encourage the man to thinkmore(C) To request assistance(D) To correct the man’s mistake

58. Why does the woman offer to help?
(A) Her colleague does not have much
experience.
(B) The company has invested a lot ofmoney.
(C) She has some spare time.
(D) The project is very urgent.

61. What does the man say he may do?
(A) Speak with the woman’s sister(B) Ask for a pay raise(C) Experience several jobs
(D) Process a payment

52. What will the woman do next?
(A) Provide some staff profiles(B) Describe a problem(C) Share her availability(D) Introduce a coworker

55. What will the man most likely donext?
(A) Calculate a price(B) Offer a booking number(C) Provide a contract(D) Explain some rules

59. What does the man want to do?
(A) Get something to eat(B) Withdraw some money(C) Find a new job(D) Buy some equipment

Test

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Applicant

Time

Availability

Tatum Bobson

10:30 A.M.

Immediate

Rene Patel

11:30 A.M.

June 7

Ibuki Kato

1:30 P.M.

July 18

Jamie Todd

2:30 P.M.

Immediate62. Look at the graphic. Which applicant
is chosen?
(A) Tatum Bobson(B) Rene Patel(C) Kei Kato(D) Jamie Todd
63. What will the woman probably do on
Monday?
(A) Conduct a workshop(B) Order a uniform(C) Introduce a new employee(D) Interview another applicant
64. What does the man ask the woman
to do?
(A) Forward some e-mails(B) Prepare a workspace(C) Print out a manual(D) Inform an accountant

65. What does the woman mention
about the man?
(A) He has a lot of experience.
(B) He will get a special discount.
(C) He will start work today.
(D) He purchased a new vehicle.
66. What does the man say he will dothis afternoon?
(A) Take some time off work(B) Read an employee manual(C) Attend a training session(D) Speak with a colleague
67. Look at the graphic. When should
the man call Solaris Used Cars?
(A) After step one(B) After step two(C) After step three(D) After step four

68. What kind of structure will the
woman’s company build?
(A) A water tank(B) Carports(C) Storage units(D) An office
69. Look at the graphic. When does theconversation most likely take place?
(A) In July(B) In August(C) In September(D) In October
70. What does the man ask for?
(A) An extension to a deadline(B) Financial institution details(C) Some amendments to a plan(D) An introduction to a builder

Test

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PART 4
Directions: In this part, you will hear some talks given by a single person. You
will be asked to answer three questions about what the speaker says in eachtalk. You will only hear the talks one time, and they will not be printed in yourtest book. Choose the best response to each question and mark the letter (A),(B), (C), or (D) on your answer sheet.

71. What does the speaker mean when
he says, “I don’t need to say much
more than that”?
(A) A guest is very well known.
(B) An issue has been resolved.
(C) A speech will not take long.
(D) An instruction is not complicated.
72. What does the speaker suggest
about the Wildlife Protection Front?
(A) It was founded by a sportsperson.
(B) It sponsored Ms. Creamer’s
athletic career.
(C) It has a new representative.
(D) It receives money from thegovernment.

226

75. What must the listener bring with
her?
(A) Samples of previous work(B) References from previous
employers(C) A form of identification(D) A letter of introduction

78. What will the listeners most likely
do next?
(A) Vote for a favorite song(B) Go shopping in a mall(C) Purchase some food(D) Visit an art gallery
79. What does the speaker mean when
she says, “We won’t be coming backhere”?
(A) This is the last chance to place anorder.
(B) The original schedule waschanged.
(C) It will be hard to retrieve lost
items.
(D) She was unhappy with the service.

80. Who are the listeners?
(A) Trainees(B) Job candidates(C) Students(D) Interns
81. What should the listeners do with
their soiled uniforms?
(A) Take them home for cleaning(B) Send them to a cleaning company(C) Put them in a receptacle(D) Dispose of them
82. What will the listeners do next?
(A) Do a role-playing exercise(B) Watch a video(C) Put on protective gear(D) Fill out a form

76. Where will the speaker meet thelistener?
(A) In a cafeteria(B) In a laboratory(C) In an auditorium(D) In the lobby

Test

73. According to the speaker, what is
Ms. Creamer currently working on?
(A) A political campaign(B) A fundraising event(C) A magazine article(D) A personal biography

74. Why will the listener go to Pacific
Design Corporation?
(A) To review some work(B) To give a presentation(C) To be interviewed(D) To complete some documents

77. Where does the talk most likely takeplace?
(A) On a boat(B) At a lookout(C) In a bus(D) In a restaurant227

83. What service has the listener had
carried out?
(A) Some repairs(B) Some cleaning(C) An installation(D) A delivery

86. Who is the advertisement intendedfor?
(A) Homeowners(B) Students(C) Hobbyists(D) Chefs

89. What does the speaker say about
Hammond Designs?
(A) It has won some awards.
(B) It is hiring new staff.
(C) It has been relocated.
(D) It is under new management.

84. What is the listener asked to do?
(A) Return a call(B) Pay in cash(C) Read a contract(D) Swipe a credit card

87. What is mentioned as one of the
product’s strengths?
(A) Its low cost(B) Its easy installation(C) Its durability(D) Its safety features

90. According to the speaker, what is
likely to happen this year?
(A) A documentary will be filmed at
Hammond Designs.
(B) Hammond Designs will start
exporting its goods.
(C) A new model is likely to sell out.
(D) Software updates will be
published.

85. Why does the speaker mention
Helen Day?
(A) She is absent from work.
(B) She made an appointment.
(C) She has a spare vehicle.
(D) She will attend to Ms. Cooper.

88. What does the speaker say about
Downing’s?
(A) People can watch installation
demonstrations.
(B) A certain product is only available
there.
(C) It is holding a clearance sale.
(D) It has an online catalog.

91. What will listeners most likely hearnext?
(A) An advertisement(B) Some music(C) Another news story(D) Calls from the audience

92. Why are the changes being made?
(A) To simplify a work process(B) To reduce unnecessary spending(C) To raise employee morale(D) To comply with regulations
93. What goal has been accomplished?
(A) A bid on a contract has been
accepted.
(B) Clutter has been reduced.
(C) A dispute has been settled.
(D) Furniture has been replaced.
94. Why does the speaker say, “we’rebehind on our workload”?
(A) A client has been inconvenienced.
(B) A special bonus cannot be paid.
(C) Some shipments have to berescheduled.
(D) Some employees will have to work
extra hours.

Test

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229

95. What is the purpose of the listener’s
trip?
(A) To make some repairs(B) To apply for a job(C) To discuss a project(D) To return some equipment
96. Look at the graphic. Where will the
speaker meet the listener?
(A) At Building A(B) At Building B(C) At Building C(D) At Building D
97. Who is Ms. Yothers?
(A) A professor of the speaker(B) An assistant to the speaker(C) A former colleague of the listener(D) A future client of the listener

98. What is one purpose of the call?
(A) To inform a client of a work
schedule(B) To request an appointment(C) To recommend an Internet service(D) To announce a successfulconnection
99. Look at the graphic. What is implied
about the listener?
(A) He has a 12-month contract with
Veraspeed Internet.
(B) He has given the wrong coupon
number.
(C) He will not be available on thedate mentioned.
(D) He does not qualify for a discount.

NO TEST MATERIAL ON THIS PAGE

Test

100. What does the speaker say about
the service charge?
(A) It will be discounted for clientswith a 24-month contract.
(B) It will be charged whether thework is completed or not.
(C) It will be applied to the client’s
first month’s invoice.
(D) It will be returned if the work is
not successful.

This is the end of the Listening test. Turn to PART 5 in your test book.

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231

READING TESTIn this section, you will read a variety of texts and answer several different
types of reading comprehension questions. The Reading test consists of threeparts and will take 75 minutes. Directions are given for each part. You areencouraged to answer as many questions as possible within the time allowed.
You must mark your answers on your answer sheet. Please refrain from writing
anything in your test book.

PART 5
Directions: The following sentences are incomplete. Select the mostappropriate word or phrase from the choices (A), (B), (C), or (D), and mark youranswer on your answer sheet.

101. A ------- fee is charged to use acomputer for literature searches at
CST library.
(A) bare(B) short(C) nominal(D) scarce

103. Newly released Malprotek software
has been designed ------- tosafeguard information assets inworkplaces and ensure they remain
confidential.
(A) specifying(B) specified(C) specifically(D) specific232105. A certificate of completion is------- to all interns who completed
their four months at Putex without
any absences.
(A) awarding(B) to award(C) to be awarded(D) having awarded

111. Newly introduced self-checkouts at
Beelights Bookstore enhanced
efficiency and even led to increased
customer -------.
(A) feasibility(B) assembly(C) turnover(D) traffic

108. Installing a suggestion box resulted
in Carson Grocery ------- a flood ofideas on how it could improve thequality of its daily necessities.
(A) receiving(B) received(C) to receive(D) receives

112. The suspension of the construction
work was ------- because the noise
during the daytime annoyed thepeople living in the area.
(A) securely(B) chiefly(C) temporarily(D) mutually

109. After some long negotiations, Sam
Bank and Namilla Finance signed
an agreement that both ------beneficial.
(A) found(B) taken(C) reviewed(D) looked

113. It is the ability to see each
employee’s talents that team------- must have as well as a senseof responsibility.
(A) leader(B) leading(C) to lead(D) leads

110. While the two vacuum cleaners
resemble each other in function
and appearance, what ------- themis the competitive price the newer
model has.
(A) discontinues(B) withstands(C) differentiates(D) lessens

114. Reach out to us anytime by either
phone or e-mail should any issues------- concerning your credit cardtransactions.
(A) had arisen(B) to arise(C) arise(D) arose

Test

102. Since its foundation, Nandock
Kitchen has been striving to ------any dietary restrictions diners
might have.
(A) accelerate(B) accommodate(C) concede(D) conserve74. ------- land prices in Summerfield
falling over the last half year,
property there is becoming lessvaluable.
(A) Near(B) For(C) With(D) On107. OBGbondings.com plays a ------- rolein connecting vocational-school
students with businessprofessionals.
(A) pivotal(B) rational(C) stringent(D) volatile106. Eictoi Company is headquarterednear Nakagin International Airport,
which allows employees to ------travel by air for business.
(A) easy(B) ease(C) eases(D) easily233

115. Only snacks and beverages
purchased at the ------- stand may
be eaten inside Rabbit Ball
Stadium.
(A) cultivation(B) vicinity(C) concession(D) observatory

119. SeanonPays revealed its plans toinvest in several emerging
companies ------- considers to be
likely to have a great influence onsociety in the future.
(A) it(B) itself(C) them(D) themselves

123. Most of the people who saw themovie King Tiger Town ------- thelong narration during the film to be
redundant.
(A) pointed(B) complained(C) evaluated(D) felt

127. Pinking, Inc., has built additional
warehouses and factories
nationwide to expand ------- into
new locations.
(A) breach(B) ventilation(C) distribution(D) replenishment

120. By collaborating with the American
designer Anna Miller, the perfume
design ------- a Western feel.
(A) took on(B) looked into(C) added up(D) lingered on

124. ------- chosen as one of the best
startups among 120 companies,
Naiden International was little
known to the general public.
(A) When(B) Regarding(C) Rather than(D) If128. Before each monthly inspection,
Mainog’s plant workers are ------- ofthe safety rules they must observeby the plant manager.
(A) recalled(B) remembered(C) reconciled(D) reminded

117. ------- came as a surprise to several
shareholders was the fact that
Automo Ash, Inc., had plans toacquire Hoyoda Cars.
(A) It(B) Those(C) What(D) One121. Sky Shines Apparel provides a
one-year warranty for both clothing
and footwear items, but it does notinclude regular wear and -------.
(A) bulk(B) nature(C) tear(D) claim

125. The chairperson started themeeting and then ------- a topic thecommittee had previously
discussed.
(A) held on to(B) went off(C) followed up on(D) showed off

129. The infrastructure is now muchbetter in the town of Towarld------- the substantial improvements
made to the sewer system.
(A) due to(B) as with(C) by the time(D) now that118. After ------- directly to Daisuke
Yamano for ten years, Sarah Brown
took over his position.
(A) training(B) holding(C) learning(D) reporting

122. The architect designed thecondominiums so that the residents
would be ------- satisfied with theirusability and comfort.
(A) painstakingly(B) covertly(C) sharply(D) wholly126. ------- computers suddenly reboot
while people are working on files,
the auto save function temporarily
saves their contents.
(A) In order that(B) In the meantime(C) In time for(D) In the event that130. ------- cheers and applause, thewell-known artist took to the stageat The Big Rock Annual Music
Festival.
(A) Around(B) Amid(C) Throughout(D) Beneath

234

Test

116. Price hikes for Carun’s agricultural
implements are ------- to sharp
increases in the prices of steel andraw materials.
(A) attributions(B) attributes(C) attributive(D) attributed235

PART 6
Directions: Some of the following sentences are incomplete. Select the mostappropriate word, phrase, or sentence from the choices (A), (B), (C), or (D), andmark your answer on your answer sheet.

Questions 131-134 refer to the following e-mail.

To:

Johnny Zabka

From:

Kerry Macchio

Date:

June 7

Subject:

New policy

131. (A) ballpark(B) restaurant(C) nursery(D) hotel
132. (A) will be placing(B) had been placing(C) placed(D) are placed

133. (A) This also provides cost savingsfor the power plant.
(B) They should be familiar with thecontractor.
(C) Doing so, however, may defeat
the purpose of having therecycling bins.
(D) A number of guests havecomplained about the priceincrease.
134. (A) him(B) them(C) us(D) itJohnny,As I mentioned in our monthly meeting, the ------- 131. will be working tobecome more environmentally friendly from next month. Surveys have shownthat guests have positive associations with businesses that haveenvironmentally friendly policies. To this end, we ------- 132. recycling bins ineach of the guestrooms.
Typically, housekeeping staff remove the plastic liner of the garbage
receptacles along with the garbage and replace it with a new liner every time.
------- 133.. Please send a memo to the housekeeping staff. It should instruct------- 134. to remove the contents of the bins while leaving the liner in place
whenever possible.

Test

Sincerely,
Kerry Macchio — Manager

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237

Questions 135-138 refer to the following article.

Last year a petition from residents and commuters was delivered to Colston Rail.
In response, the company -------135. to build an additional station on the MurdockLine at Wokingham, where the new station is currently under -------136. The
official opening should take place on 29 June. The population of Wokingham has
been growing steadily in recent years, with several new high-rise apartmentbuildings going up around the suburb. Trendy new cafés and restaurants have also
been ------- 137. up. ------- 138.. Since the announcement, rents there have alreadygone up by an average of 15 percent.

135. (A) will agree(B) agreed(C) is agreeing(D) was agreed

137. (A) springing(B) closing(C) driving(D) following

136. (A) debate(B) circumstances(C) construction(D) obligation

138. (A) Passengers are sure to benefit
from these improved services.
(B) The council hopes that the cost
will be recouped through ticket
sales.
(C) This should help alleviate delays
on the popular line.
(D) The new station is likely tocause a sharp increase in land
values.

Questions 139-142 refer to the following e-mail.

To:

Trevor Finlay <tfinlay@harppublishinggroup.com>

From:

Halle Monroe <hmonroe@colinsprintingco.com>

Date:

April 2

Subject:

Order Number 74838223

Dear Mr. Finlay,
I am just writing to let you know that everything is going fine with your print
order. We ------- 139. the formatting of the book and aligned all theillustrations. In fact, everything has just been sent to the printing presses andis now ------- 140. with our other printing jobs. The staff there assure me that
it will be ready for shipment by the end of the month. ------- 141.. But I do notforesee any problems. ------- 142., on the off-chance that something does
come up, one of my experienced colleagues will resolve the issue, keeping you
constantly updated.
Kind regards,
Halle Monroe

139. (A) were completed(B) will complete(C) are completing(D) have completed

Test140. (A) under repair(B) past due(C) on leave(D) in the queue

141. (A) Naturally, you will receive them
beforehand.
(B) Unfortunately, I will be on
vacation at that time.
(C) I regret the difficulties this hascaused.
(D) As this book is text only, it
should be ready soon.
142. (A) Therefore(B) Accordingly(C) However(D) Similarly

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239

Questions 143-146 refer to the following information.

PART 7
Thank you for ------- 143. a Seymore inflatable mattress. With proper use, this productwill provide you with many years of comfortable sleep. Please check the owner’s
manual and warranty information enclosed in the box. Should you experience any
problems with the self-inflating pump or the mattress itself, contact our customer
support line at 523-555-8992. ------- 144.. This may save you time and money.
------- 145. the device is still under warranty, you may send it to our main facility at 145
Linton Street, West Chelsfield, Massachusetts.
-------146. can sign up for a monthly e-mail newsletter to get details of our other great
products, or you can view our entire catalog on the Web at www.
seymorecampinggoods.com.

145. (A) Because(B) Unless(C) Whereas(D) Provided

144. (A) This device is designed for use
in the manufacturing sector.
(B) There is usually an easy fix that
customers can carry out forthemselves.
(C) We have already sent a
replacement to your address.
(D) You are not allowed to upload
any confidential information on
our Web site.

146. (A) You(B) They(C) We(D) It

Questions 147-148 refer to the following advertisement.

Launch Your New Career with a Qualification from Crump Business College
Crump Business College has been preparing Greenmont’s young people formeaningful careers in a variety of industries for more than 30 years. We are pleased
to announce that this spring we are launching a new course with a focus oninternational business and trade. It will be taught in our recently completed west
wing, an extension that includes an auditorium, six new classrooms, and a student
breakroom.
• Our fully-qualified career counselors have relationships with employers in highly
respected companies.
• Our classrooms and auditoriums have all of the latest audio-visual technology.
• Our existing curriculum has won awards from several national educational
associations.
• Our recently started evening courses are offered with people in full-time
employment in mind.
Visit our home on the Web at www.clumpbc.edu.com.

Test

143. (A) reviewing(B) delivering(C) purchasing(D) designing

Directions: In this part, you will read a selection of texts, such as
advertisements, e-mails, and instant messages. Each text or set of texts isfollowed by several questions. Select the most appropriate answer for eachquestion and mark the letter (A), (B), (C), or (D) on your answer sheet.

Clump Business College
123 Matlock Street
East Holmes, 3424
Tel 742 555 2343
Note: Applications for courses starting in spring must be submitted by January 15.

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241

147. What is suggested about thebusiness college?
(A) It has expanded its facilities.
(B) It is no longer accepting
applications.
(C) It is looking to hire additional staff
members.
(D) It welcomes students from abroad.
148. What is implied about theinternational business and tradecourse?
(A) It has won an award for its
curriculum.
(B) Its graduates have found jobs inhighly respected companies.
(C) The teaching staff was recently
hired.
(D) Prospective students must apply
by mid-January.

Questions 149-150 refer to the following text-message chain.

Eddie Fallon
8:50 A.M.
I’m heading over to Benowa to meet with a tenant. I’ll be back by noon.
Jimmy Murphy
8:51 A.M.
That’s fine. I have to return a few calls from people interested in the flatson Leichhardt Street.
Eddie Fallon
8:53 A.M.
That’s good to hear. I was wondering if they’d be hard to sell.
Jimmy Murphy
8:53 A.M.
Shall I ask Mack to meet us at the restaurant?
Eddie Fallon
He’s in Hobart.

8:54 A.M.

Jimmy Murphy
8:59 A.M.
What’s he doing down there?
Eddie Fallon
9:02 A.M.
The Hobart office was short-staffed. He’s helping out for a couple ofweeks.

242

Test

Jimmy Murphy
9:03 A.M.
I see. He didn’t mention it when I talked to him last week.

243149. Who most likely are the writers?
(A) Maintenance engineers(B) Real estate agents(C) Restaurant owners(D) Financial experts
150. At 8:54 A.M., what does Mr. Fallon
mean when he writes, “He’s in
Hobart”?
(A) He would like to invite a colleague
to lunch.
(B) He hopes Mr. Murphy will pay avisit.
(C) He believes that a colleague isunavailable.
(D) He intends to ask Mr. Murphy forsome advice.

Questions 151-152 refer to the following e-mail.

To:

Simon Leveiv <sleveiv@normangroup.com>

From:

Patricia Chan <pchan@petersongarage.com>

Date:

March 24

Subject:

Assessment

Dear Mr. Leveiv,
Thank you for agreeing to come and provide us with some advice at such
short notice.
I have informed the staff that you will be inspecting the facility. They will give
you unrestricted access to all areas. As you know, we are primarily interested
in bringing down our running costs. We are prepared to make someinvestment in order to do this. Please mention any building improvementsthat could lead to long-term savings in your report.
I understand that you are planning to spend four days with us. If you have notyet booked any accommodation, I suggest that you stay at Harper Tower
Hotel. It is situated on a hill right across the road from our main facility. The
views are excellent, the restaurant is open for breakfast and lunch, and thestaff is helpful and cheerful.
Naturally, you should present your receipt to our administration office before
you leave to receive reimbursement.
Sincerely,

244

Test

Patricia Chan
Langly Textiles245151. Who most likely is the recipient?
(A) A salesperson(B) A factory worker(C) A consultant(D) A construction worker
152. What is implied about Harper Tower
Hotel?
(A) It has a special arrangement with
Langly Textiles.
(B) It has recently been refurbished.
(C) It includes three meals a day.
(D) It overlooks Ms. Chan’s company.

Questions 153-154 refer to the following instructions.

When stock shipments are received at the store, the following
guidelines must be followed.
• Please make sure that the packing list is attached and compare it withthe corresponding order form. Both must be submitted to the store
manager by the end of the day.
• Please look at the shipment from all angles to make sure that there is nodamage and that the wrapping has not been partially removed.
• Unpack the items and use the bar code scanner to enter each item into
the store’s stock database.
• Place the various products in the correct places in the storage room.
• Items with batteries included must be stacked on shelves in a way thatolder stock is sold first. This means placing new stock at the rear of the
shelves.

153. According to the information, what
is included with stock deliveries?
(A) An invoice for payment(B) A list of delivered items(C) Some insurance documents(D) Assembly instructions

246

Test

154. What is NOT mentioned in the
instructions?
(A) Checking that the shipment has
arrived intact.
(B) The procedure for recording
inventory(C) The process for returning damaged
items(D) A requirement for stacking certain
products

247

Questions 155-157 refer to the following letter.

Channai Software
1233 Hampton Street, Suite 771
Newport, RI 02840
June 24Gina Rogers
3211 Sandy Avenue
Perth, WA 6003

155. What is one purpose of the letter?
(A) To welcome a new employee(B) To provide a job description(C) To introduce a colleague(D) To recommend a business156. Where is Ms. Rogers probably
employed?
(A) At an employment agency(B) At a software company(C) At a law firm(D) At a telephone company

157. What is NOT mentioned about
Channai Software?
(A) It is headquartered in Newport.
(B) It has several vacancies.
(C) A new office will be opened in
Perth.
(D) The staff will soon be on vacation.

Dear Ms. Rogers,
Thank you for your letter of June 19. As the head of human resources at Channai
Software, the recent decision of DL Recruitment to expand into finding positions forpeople in the tech industry is of great interest to me. At present, we do most of ourrecruitment through the online employment Web site jobsnow.com. Frankly
speaking, we are unimpressed here at head office with both the site’s performanceand the quality of applicants that are being sent to us.
We are currently looking for people to fill a number of roles. One that we have hadparticular difficulty filling is a senior software engineer to handle Internet protocol
telephony (VoIP). We need someone to lead a team of experienced programmers on
several highly confidential projects with tight deadlines. The position involves
allocating work and a lot of problem solving and planning. If you have someone
suitable on your books, please put them in touch.

Test

You can contact me by e-mail at pchow@channaisoftware.com or on the phone at(401) 555 3353. We will be closed from June 26 to June 30 for our companymandated summer break. Unfortunately, I will not be available for correspondence
until after that date.
Sincerely,Peter Chow
Human Resources

248

249

Questions 158-160 refer to the following article.

Nelson Back from the Dead
The Texas town of Nelson has been more or less abandoned for almost 40 years.
After the mining industry closed down, more and more people moved away. Soon,
there were no local businesses, and it became almost impossible to live there. Now,
thanks to a business plan put together by a prominent social media influencer, thetown is in the midst of a revival.
Cindy Crenshaw, who came to fame on the reality show Kitchen Battle for her
extraordinary concoctions made from leftovers, has purchased the entire town. She
is selling it off building by building to other famous online content creators. The
town will be home to a group of video producers, photographers, personalities, andartists. All of them will benefit from their proximity to each other and the town’s
unique situation. The proceeds from the sale of the various properties are being
used to modernize the town. In the coming months, work will begin on high-speed
Internet connections, a solar farm, and upgrading the water supply and drainage.

158. What is the subject of the article?
(A) Making a career out of social
media(B) The increasing cost of providing
infrastructure(C) The popularity of historical sites(D) The business activities of acelebrity

160. According to the article, what is
expected to happen in the future?
(A) Mining will recommence.
(B) Land prices will rise.
(C) Environmental damage will occur.
(D) Tourism will increase.

159. What work is NOT being carried out
in Nelson?
(A) Expansion of public transportation(B) Improvements to plumbing(C) Installation of Internet access(D) Home refurbishment

There has been a huge amount of interest in the project. Almost all of the town’scommercial buildings have already been sold. Many of those will be converted toprovide residential accommodation on their upper floors. A number of the town’smore impressive homes have also been purchased, and their renovations areproviding valuable video content for their new owners.

250

Test

Already, businesses in nearby Collingwoods have reported that sales have
improved significantly. The Collingwoods Hotel has even renovated many of its
rooms in anticipation of greater numbers of visitors.

251Questions 161-163 refer to the following e-mail.

To:

Drew McCarthy

From:

Anita Ivie

Date:

12 February

Subject:

Chester branch

Dear Drew,
Heathcliff Accounting’s Chester branch has been short-handed since Cho
Wang left us in December last year. Until now, we have managed to get bybecause we have been in the off-season. —[1]—. But that is about to change,
and I have been in contact with the managers at other branches looking forsomeone who can help out here temporarily.

161. Who most likely is Mr. Timms?
(A) Mr. McCarthy’s supervisor(B) The Chester office manager(C) A client of Heathcliff Accounting(D) A human resources officer
162. According to the e-mail, what does
Ms. Ivie want Mr. McCarthy to do?
(A) Assist in the instruction of a new
recruit(B) Entertain some clients of Heathcliff
Accounting(C) Organize a publicity event for a
new office(D) Interview applicants for a position

163. In which of the positions marked [1],[2], [3], and [4] does the following
sentence best belong?
“Obviously, commuting for such along time every day would not befun.”(A) [1](B) [2](C) [3](D) [4]David Timms recommended that I contact you. —[2]—. He was very
complimentary about the speed and quality of your work and suggested thatyou would be the best person to help us catch up on our workload.
I understand that all this may be inconvenient for you, so I hope we can makesome arrangements to minimize that and make the prospect of working in
Chester more attractive. —[3]—. Therefore, we would provide you with anapartment to live in while you are here. We would also offer to pay for yourtransportation between Chester and Durham.
I hope you will be with us long enough to help train your replacement. —[4]—. That said, you would only be in Chester for three weeks at most. If we
do not find a replacement by then, we will approach another employee about
filling the position.

Test

Sincerely,
Anita Ivie

252

253

Questions 164-167 refer to the following online chat discussion.

Jeﬀ Paleas [8:00 A.M.]:
An unauthorized vehicle has been parked in the garage since yesterday afternoon.
Iʼm about to call a truck to come and tow it away.
Himesh Patel [8:01 A.M.]:
Perhaps you should send an e-mail to all of the employees.
Jeﬀ Paleas [8:03 A.M.]:
Thanks, Himesh. Iʼm doing that now. Iʼm hoping to ﬁnd the person as soon as
possible. Can you all ask around your departments, too?
Martin Boag [8:04 A.M.]:
Sure thing. Can you give us a description of the car, though? The maker, model,color, and so on.

164. What does Mr. Boag ask for?
(A) Vehicle details(B) An address(C) A cost estimate(D) Some advice
165. What is implied about Mr. Winston?
(A) He just moved to a new apartment.
(B) He does business with the writers’
company.
(C) He used an overnight delivery
service.
(D) He will send an e-mail to theemployees.

166. At 8:09 A.M., what does Mr. Boagmean when he writes, “That wasclose”?
(A) An important deadline was about
to pass.
(B) The description of a vehicle wasvery accurate.
(C) An embarrassing situation was
narrowly avoided.
(D) The parking garage is nearer than
expected.
167. What will Ms. Dalton do next?
(A) Speak with a mechanic(B) Go to the parking garage(C) Visit a client’s office(D) Purchase a new battery

Dani Dalton [8:05 A.M.]:
Hang on. I think itʼs Fred Winstonʼs. Is it a green sedan with New Mexico number
plates?
Jeﬀ Paleas [8:06 A.M.]:
Thatʼs the one. What do you know about it?
Dani Dalton [8:07 A.M.]:
Galway Publishing is an important client, so I told him he could park there. I didnʼt
expect him to leave it overnight, though. Iʼll give him a call and ﬁnd out whatʼsgoing on.

Test

Martin Boag [8:09 A.M.]:
That was close.
Jeﬀ Paleas [8:10 A.M.]:
Yes! It would have been awkward if Iʼd called that tow truck!
Dani Dalton [8:17 A.M.]:
I just spoke with him. Apparently, the battery is ﬂat, and he couldnʼt get the car
started. Heʼll be here in a few minutes. Iʼll head down there now to give him a hand.

254

255

Questions 168-171 refer to the following article.

BRISBANE (21 April)—Since retiring from competitive figure skating, Nile
Kelani has been working to promote the sport among Brisbane youth. —[1]—. She
has created a scholarship program that offers promising young skaters freecoaching, gear, and airfare to and from events. The goal of the Kelani Skate
Program is to discover and nurture future world champions. —[2]—. One of the
program’s current members is Kodi Cuthbert from MacGregor. Currently in theeleventh grade at MacGregor High School, Cuthbert has won three national titles
and has been selected to represent the country for the first time at the world
championships this May. To date, she has taken home more than $200,000 in prize
money.
Kelani was able to finance the program using money she earned representing
Fortitude energy drinks. —[3]—. “I have always had a strong connection to myhome town, Brisbane.” Kelani said, “Fortitude started sponsoring me ten years
ago, and this connection has continued ever since. Now it's time for me to giveback to the community.” One condition that all members of the program must
agree to is that they will donate five percent of their earnings from the sport backto the Kelani Skate Program. Directors of the program have stated that its successmeans serious consideration is now being given to supporting contestants fromother winter sports as well. However, as Brisbane has a year-round warm climate,
there are not many winter sports to actually choose from. —[4]—.

168. What is NOT offered to members of
the Kelani Skate Program?
(A) Sporting equipment(B) Transportation(C) Professional instruction(D) An accommodation allowance
169. What is indicated about Fortitude?
(A) It advertises on television.
(B) It founded the Kelani Skate
Program.
(C) It designs sportswear for
professional athletes.
(D) It has sponsored Ms. Kelani for a
decade.

170. What is probably true about Ms.
Kodi Cuthbert?
(A) She promotes sports beverages.
(B) She went to the same high schoolas Ms. Kelani.
(C) She has contributed funds to the
Kelani Skate Program.
(D) She has competed in several
international competitions.
171. In which of the positions marked [1],[2], [3], and [4] does the following
sentence best belong?
“Indoor sports like ice hockey orcurling appear to be the two main
candidates.”(A) [1](B) [2](C) [3](D) [4]

Test

256

257

Questions 172-175 refer to the following memo.

To:

All employees

From:

Kate Leonides

Date:

March 19

Subject:

Visitors

Dear All,In accordance with our announced expansion strategy, the company will beseeking investment from private investors over the next few months. On threeconsecutive Thursdays, March 26, April 2, and April 9, we will be welcominggroups of prospective investors to the factory. —[1]—. Please offer them any
assistance they may require. We have scheduled the tours for the least busy
day of the week so that they will not interrupt the production schedule. Manyof your days off coincide with the weekly slowdown in activity, so this message
may not be relevant to you.
—[2]—. You may also see company executives bringing through various
groups of journalists and photographers. The expansion is drawing a lot of
attention, and we want to use that to our advantage. Please let your section
supervisor know in advance if you object to appearing in the company’s
promotional material or press articles. These groups will visit on the day
immediately preceding the first investor tour.

172. According to the memo, what isprobably true about Thursdays at
the company?
(A) Employees work additional hours.
(B) Some training sessions are held.
(C) Fewer staff are on duty.
(D) Products are shipped to thewarehouse.
173. When will the press visit take place?
(A) On March 25(B) On March 26(C) On April 8(D) On April 9174. According to the memo, why might
employees agree to work at the newfactory?
(A) To experience a different
management philosophy(B) To be closer to their homes(C) To have access to more modern
machinery(D) To receive an accelerated
promotion
175. In which of the positions marked [1],[2], [3], and [4] does the following
sentence best belong?
“Each tour member will be wearing
a card with the word GUEST written
on it.”(A) [1](B) [2](C) [3](D) [4]Test

The expansion plans involve the construction of a second factory in Torvold’sBay. —[3]—. We hope that some of our staff from our current factory willagree to transfer there. If you would like to work at the new factory, please
discuss this option with your supervisor as soon as possible. A move can beconsidered an important opportunity in terms of your career advancement.
This is because employees with more than 18 months in their current roles
will be preferentially considered for section leader positions at the newfactory. —[4]—.
Sincerely,
Kate Leonides
CEO — Fargus Industries

258

259

Questions 176-180 refer to the following article and advertisement.
Is Our Café Culture Dying?
BIRDSVILLAGE (June 21)—This city has had an important relationship with coffee formore than 60 years. We have the highest number of cafés per square kilometer of any city
in Australia and our consumption rates are 1.3 times the national average. Nevertheless,many cafés have been reporting reduced revenue over the last 24 months. One reason
seems to be the increasing popularity of high-end home brewing machines. Their prices
have been coming down, and sales at both traditional and online stores have been
growing.
Many cafés are looking for ways to attract people back. Candice Light, CEO of Jeans ‘nBeans Café, says that her cafés will be updating their menu with new beverages that are
impossible to make without specialist equipment. “We’ll be closing our doors for two
weeks to train staff and refurbish the interiors,” Ms. Light explained. “We’ll reopen on 6
July, so be sure to drop in.”
While impossible in the city center, many suburban cafés have indicated that they plan tooffer drive-through services.
The city of Birdsvillage is doing all it can to revive its coffee businesses, too. Mayor
Tranby has raised the budget for the Birdsvillage Coffee Festival and campaigned to hostthe National Coffee-of-the-Year Awards. The outcome of that effort will not be announced
until August, but she claims to be quietly confident.

Jeans ‘n Beans Café179. What is suggested about Jeans ‘n176. What is mentioned about coffee
Beans Café?
shops in Birdsvillage?
(A) It does not have drive-through(A) They have received national
services.
awards.
(B) It will employ additional workers.
(B) They are suffering from a slump in(C) It does not have any city-centersales.
stores.
(C) They attract visitors from other(D) It invented cereal milk cappuccino.
towns.
(D) They sell coffee-making equipment.
180. What has Ms. Light recently done?
(A) Struck up a partnership with
177. What can be inferred about the
another company
advertisement?
(B) Appeared on a television(A) It appeared alongside the article.
advertisement(B) It was paid for by Katniss Cakes.
(C) Merged her company with another(C) It was mentioned in a blog.
(D) Opened a store in a new location(D) It was published on or after July 6.
178. What is probably true about theSouth American blend?
(A) It is only available to drive-throughcustomers.
(B) It is being made by people at
home.
(C) It must be made using professional
equipment.
(D) It is cheaper to produce than othercoffees.

Visit a newly refurbished Jeans ‘n Beans near you now to try our amazing new menu. Our
new slow-drip, cold-filtered South American blend is getting amazing reviews on many
food and beverage blogs. All of our stores now have a drive-through service. Bring yourdog and get a free cream cup for him or her to enjoy! Please note that this offer is exclusive
to drive-through customers.

Test

New menu items include• Cortado• French Toast Latte• Cereal Milk Cappuccino• Horchata Latte
Thanks to our arrangement with Katniss Cakes, we now offer a wide selection of delicious
cakes and pies in addition to our usual sandwiches, rolls, and other sweets.
www.jeansnbeansweb.com

260

261

Questions 181-185 refer to the following memo and letter.

Travel package for: 1 Adult$2,234.00

To: All staff
From: Hamish McDonald
Subject: Upcoming training
Date: August 25

Hotel Details:
You have a reservation for four nights from October 7 to October 10 at:
Nichol Regency
5231 Saint Claire Avenue,
Ottawa K1S 2C9, Canada
TEL: +1 613-555 3888

Early next month, we will be updating our tracking software so that we can keeptabs on where our delivery trucks are and automatically alert customers when
shipments are about to arrive. The software makes use of scanning and GPS
technology and should make our jobs much easier.
A training session has been scheduled for October 8. It will be led by Roger Hearnes
from Klinger Technology, who will be visiting us here at our main office for four days.
Staff working in the warehouse will be issued tablet computers with special apps
installed. They will be distributed on the day before the training session. Mr.
Hearnes will stay to watch over the rollout on October 9 and 10. He has promised tocome in for a question-and-answer session on the day he returns to Dallas, so please
try to come up with any questions you may have for him in advance.
Sincerely,
Hamish McDonald
Operations Manager — Daltong Logistics

Travel Itinerary for Roger Hearnes
FlightOctober 1
7:27 A.M.

Depart Dallas Fortress Value International Airport (Dallas)

HA634

October 1
11:45 A.M.

Arrive Vancouver West International Airport (Vancouver)

October 7
2:55 P.M.

Depart Vancouver West International Airport (Domestic
Terminal) (Vancouver)

October 7
6:45 P.M.

Arrive Ottawa Star International Airport (Domestic Terminal)(Ottawa)

October 11 Depart Ottawa Star International Airport (Ottawa)
4:45 P.M.

HA521

Total: $ 2,379.21

No accommodation has been provided for your first destination as you haveelected to stay with family there.
A midsize rental vehicle has been reserved at each of your destinations. Pleasepresent your license to the Maple One Auto Rentals airport office after you collect
your baggage.
Note: HAB Air has a baggage limit of 25 kilograms. $15 will be charged for every
additional kilogram of baggage.

181. What will happen on October 7?
(A) Some staff members will beassigned tablet computers.
(B) Mr. McDonald will have a meetingwith Mr. Hearnes.
(C) Mr. Hearnes will arrive in
Vancouver.
(D) Some new vehicles will bedelivered.

183. What is most likely true about
Daltong Logistics’ main office?
(A) It delivers goods to the UnitedStates.
(B) Its nearest airport is in Ottawa.
(C) It purchased trucks from Klinger
Technology.
(D) Its employees are required totravel abroad every year.

182. In the memo, the phrase, “watchover” in paragraph 2, line X, isclosest in meaning to(A) instigate(B) monitor(C) distinguish(D) criticize

184. When will Mr. Hearnes attend aquestion-and-answer session?
(A) On October 3(B) On October 8(C) On October 10(D) On October 11

Test

Date/Time Location

Taxes and fees: $145.21

HA377

October 11 Arrive Dallas Fortress Value International Airport (Dallas)
10:47 P.M.

262

263

185. What is indicated about Mr.
Hearnes?
(A) He is the president of Klinger
Technology.
(B) He must pay for excess luggage on
his return trip.
(C) He will arrive in Ottawa on the dayof the training.
(D) He will stay at a relative’s home in
Vancouver.

Questions 186-190 refer to the following e-mail, instructions, and form.

To: Will Segura <wsegura@pheonixlight.com>
From: Munetaka Hata <mhata@mansfieldappliances.com>
Subject: Returns
Date: October 12
Attachment: mnsapprf
Mr. Segura,Thank you for calling Mansfield Appliances customer support. As we discussed,
unless the return is a result of our error or that of the manufacturer, there is a
restocking fee of $10 and also a charge for the return shipping. Please indicate thereason for the return on the attached return form and enclose it with the item.
After our product specialists have reviewed the returned item, you will bereimbursed the purchase price less any applicable deductions.
Sincerely,
Munetaka Hata

Mansfield Appliances
Merchandise Return Instructions
If you are not completely satisfied with your order, please follow the easy
steps outlined below to return your items.

264

Test

• Complete the attached merchandise return form below, then detach it andenclose it with the item to be returned.
• Place the product in its original packaging with all instructions andwarranty documents.
• Download and print out the return shipping label from www.
mansfieldappliances.com/dlreturnlabel.
• Affix the label to the outside of the box.
• Request pick up from the shipping company of your choice. Remember to
ask for a tracking number so that you can confirm delivery at ourwarehouse. All kitchen appliances used for heating food or appliances
costing more than $500 must be covered by shipping insurance. Please265purchase it from your shipping company.
If you have any questions, you can call our customer support line at (932)555-6778.

Merchandise Return Form
Name: Will Segura
Address: 125 Holland Avenue
City: Seattle State: Washington
Telephone: (206) 555-5342

190. What is implied about Mr. Segura?
(A) He will receive a full refund.
(B) He will be required to pay for
return shipping.
(C) He was called by an employee ofMansfield Appliances.
(D) He purchased the product at aphysical store.

Zip: 98107

Please be sure to call the Mansfield Appliances customer service department
to obtain authorization for the return. The representative will give you their first
name, which you should provide here: Glen
Write the original order number for the goods here: 383823343
Product Number

Description

QuantityPrice

MB7382

Browntech Microwave Oven

1

$450

Reason for return:
It does not fit in the oven space in our new kitchen. The measurements on the
product description did not match the actual dimensions.

187. According to the e-mail, what
happens after returns are received
at the warehouse?
(A) They are discarded.
(B) They are inspected by technicians.
(C) They are sold to another customer.
(D) They are forwarded to the
manufacturer.
266

188. What is NOT part of the returnprocedure?
(A) Using a trackable delivery method(B) Including the order number(C) Recording the name of thecustomer service officer(D) Filling out the enclosed warranty
form

Test

186. How most likely did Mr. Seguraobtain a merchandise return form?
(A) He downloaded it from the Web
site.
(B) He was sent it as an e-mailattachment.
(C) He found it enclosed with the
product.
(D) He picked it up at the Mansfield
Appliances store.

189. Why is Mr. Segura required to haveinsurance?
(A) The product is valued at over $500.
(B) The product will be shippedinternationally.
(C) The product is used for cooking.
(D) The product will be sent without
its original packaging.

267

Questions 191-195
refer to the following advertisement, e-mail, and classified advertisement.

Coast Cruiser Recreational Pontoons
Introducing the Fun Platform DLXThis high-quality, large-seating-capacity pontoon is the perfect vessel for parties,
family outings, and adventures on placid water.
Powered by the four-stroke, 8-liter Bradford engine, this boat is both fast andreliable.
Length — 8 meters
Max capacity — 12 people
Just $37,000
Check out the entire line at www.coastcruiserrp.com/lineup.

To:

Clyde Eastwood <ceastwood@coastcruiserrp.com>

From:

Harriette Tanaka <htanaka@coastcruiserrp.com>

Date:

November 17

Subject:

Fun Platform DLX

Hi Clyde,Thanks for coming all the way to the head office for our meeting last week.

In light of our recent success, we’re looking at building a new eight-meter
pontoon with the following specifications: 8-liter engine, center right driving
position, and seating for 20. Hal Roberts from our design department will bein touch to talk about developing a prototype and possible launch dates.
Sincerely,
Harriette Tanaka

A growing boat builder is recruiting new welders to work at its manufacturing
facility on Frampton Industrial Estate. We specialize in luxury pontoons. Applicantsmust have at least three years of experience welding aluminum. We are currently in a
growth phase and have begun a seven-day-a-week production schedule. Some
weekend work will be required. We offer a very competitive monthly salary and abenefits package that includes profit-sharing options.
Visit the Coast Cruise Recreational Pontoon Web site to download an application
form. The deadline for applications is December 3. Please send them to the following
address, which will also be the location of all job interviews.
Coast Cruiser Recreational Pontoons
1765 Marine Parade, Lagoon Island, New Hampshire 03087
TEL: 603 555 8551

Test

It looks like you were right. The Fun Platform DLX has been selling well beyond
our expectations. We need to raise our rate of production as soon as possible.
We built the new factory with expansion in mind, so there is no need forbuilding extensions. I think it will simply be a human resources issue. The
obvious solution is to advertise for qualified welders.
Another option that I have been considering is getting assistance from Rally
Fabrications. They have a factory on Marine Parade like we do, and I
understand the company is now in a sales slump. Their factory is currently
overstaffed and they may be receptive to the idea of sending some of theirworkers to our factory until things pick up. Naturally, we would pay theirwages as well as a reasonable fee to Rally Fabrications. I would like you to
discuss this idea with them first and think about hiring new people only if
Rally Fabrications turns us down.

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191. What is NOT mentioned about the
Fun Platform DLX?
(A) It is a passenger vehicle.
(B) It is mechanically dependable.
(C) It can be customized.
(D) It is suitable for calm waters.
192. What is implied about Mr.
Eastwood?
(A) He has recently been promoted.
(B) He previously worked for Rally
Fabrications.
(C) He suggested extending a lease
contract.
(D) He predicted the success of a
product.
193. According to the e-mail, whatchange does Ms. Tanaka propose?
(A) Larger physical dimensions(B) Increased passenger capacity(C) A more powerful engine(D) Enlarged factory building

194. What is suggested about Coast
Cruiser Recreational Pontoons?
(A) It will merge with Rally
Fabrications.
(B) Its employees get substantial
discounts.
(C) It has three factory locations.
(D) Its proposal was rejected by Rally
Fabrications.
195. What is probably true aboutprospective welders?
(A) They must pass a practicalexamination.
(B) They can choose which days theywork.
(C) They will be interviewed at thefactory.
(D) They can apply for work online.

Questions 196-200 refer to the following advertisement and e-mails.

Used Car For Sale: 30-year-old Redmond Fastback
This is a highly sought-after collector’s car with all original parts inside and out. It
has been garaged for more than 20 years. Unfortunately, it does not run nor drive.
However, the parts needed to repair the engine have been purchased and are stored in
the car’s trunk. I purchased new upholstery with the intention of restoring thevehicle. It has not been installed, but I am including it in the price along with two
new tires for the front. The buyer will need to purchase a new battery.
I am moving home to York on 20 June, and I need to get rid of many of mypossessions by then. If you buy the car before June 10 and live in the Ipswich area, I
will deliver the car to you at no extra charge. I will sell my truck on 10 June. Beyond
that date, you will need to pay for a car carrier to come and pick the vehicle up.
Call Mel Winston at (646) 555-7634 for the price and further details.

To:

Mel Winston

From:

Trudy Parnell

Date:

7 JuneSubject:

Redmond Fastback

Dear Mr. Winston,

Test

The car arrived this morning while I was away. When I arrived home, I
inspected the vehicle and found that it was missing a few parts that werementioned as being stored in the car’s trunk. As I live in Ipswich, I would be
happy to come to your address and pick them up from you either this evening
or tomorrow.
Other than that, the car looks great. Thank you for cleaning it! It looks better
than the photographs you posted online.
Sincerely,
Trudy Parnell

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To:

Trudy Parnell

From:

From: Mel Winston

Date:

7 JuneSubject:

RE: Redmond Fastback

200. When is the latest Ms. Parnell can
ask Mr. Winston to come to her
home?
(A) June 7(B) June 9(C) June 10(D) June 19

Ms. Parnell,
I am terribly sorry about the missing parts. I removed them when I cleaned
the car to take photographs and forgot to put them back. Unfortunately, I
work in the evenings. If you need them urgently, you can pick them up frommy house. One of my family members will give them to you. I justremembered that I also have a workshop manual for the car that I no longer
need. Please let me know if you would like that as well. Of course, I do not
expect any extra money for the manual.
If you need me to bring the parts to you, please call me before I move out of
Ipswich. I can come between 9:00 A.M. and 4:00 P.M. most days.
Best regards,
Mel Winston

197. What did Mr. Parnell find missing
from the car?
(A) Automotive upholstery(B) Tires(C) A battery(D) Engine parts

198. What is suggested about Mr.
Winston?
(A) He works at an auto garage.
(B) He is available during the daytime.
(C) He recently moved to Ipswich.
(D) He has restored several vehicles.

Test

196. What is implied about Ms. Parnell?
(A) She had Mr. Winston deliver thevehicle to her home.
(B) She contacted a car-carrying
company.
(C) She inspected the car in person
before purchasing it.
(D) She will visit Mr. Winston’s placeof work.

199. What does Mr. Winston offer to give
Ms. Parnell?
(A) A refund(B) A piece of advice(C) A repair manual(D) A lift to a garage

Stop! This is the end of the test. If you finish before time is called,
you may go back to Parts 5, 6, and 7 and check your work.

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