Stakeholder Engagement

Introduction

Stakeholder Engagement
Basic approach
Guided by Mitsuuroko Group Charter of Corporate Ethics, the Company conducts fair and soundcorporate activities and seeks to contribute to the preservation of the global environment and thecreation of a fulfilling and livable society while respecting the positions of various stakeholders andmaintaining positive relations with them.
The Company constantly promotes reforms of its corporate governance practices to enable swift
decision making, strengthen management supervision, and ensure transparency in our corporate
activities. It also works to improve value for all stakeholders connected to Mitsuuroko Groupthrough striving to reform the management structure and enhancing internal control systems.

Communication with employees
Building good labor relations
The Company and unions build sound and positive
relations based on mutual understanding and trust.
The Company openly exchanges opinions on various
management issues and labor conditions throughregular labor-management consultations. The Company
also provides an environment where staff who are nonunion members, such as contract employees, parttime employees, or temporary staff can work withconfidence, and it has entered into minimum wage
agreements. Further, the Company respects therights of workers at its overseas facilities, taking into
consideration the legal and regulatory systems of therespective areas.

Promotion system

Dialogue with shareholders and investors

Customers

Co-creation and innovation in creating
value for society

Shareholders/
Investors

Mitsuuroko Group” in the Business Report (IntegratedReport), which is published every year.
Mitsuuroko Group focuses efforts on publishing various
reports, which represent important IR communication
tools. In FY2022, it issued the Business Report(Integrated Report), which is published once per year,
the Mitsuuroko Report (Shareholder Correspondence)
which is published twice per year, and the Sustainability
Report, which is published once per year. Thesepublications, including past editions, can be accessed
via the IR Library page on the Companyʼs website.

Sharing of various information within theGroup

Employees

Labor-management partnerships
Provision of occupational health andsafety information, mental healthmeasuresBusiness
partners
Government
authorities
and local
governments

Establishment of relationships of trust
and maintenance of sound and positive
relations
Disaster prevention initiatives
Provision of information to solve social
issues and promote administrative policy
Understanding opinions and requests

Societyand localcommunities

Protection activities of regional
environments
Contribution to society through sports
Local community exchange

Initiatives for overseas investors
Since we are promoting the expansion of our global
business, we expect the proportion of overseas
investors in our Company will increase. Therefore, in the113th Ordinary General Meeting of Shareholders held in

Disclosure of information on financial
condition, explanation of status ofbusiness activities and plans of the GroupSupport for active participation of diverse
human resources

Timely and appropriate disclosure of information
To ensure sound and highly transparent management
and gain the understanding and trust of shareholders
and investors, the Company places importance on
proactively disclosing information in a manner that is“timely, fair, and consistent.”
Via the Companyʼs website and the Timely Disclosure
Network (TDnet) of the Tokyo Stock Exchange, etc., theCompany works proactively to make timely disclosuresthat include financial information and other information
related to the Group. The Company also publicly
discloses the “Management Policy and Strategy ofMitsuuroko Group” and “The Financial Strategy ofCreation of opportunities for customers
to provide feedback on products andservices

June 2022, we introduced the electronic voting system
platform. In addition, the Company is working to ensure
our convocation notices and IR pages on the website
are also available in English.

Communication withindustry associations

Examples of communication methods, means, and activities
Quality maintenance and improvement activities run primarily by the quality
assurance department of each operating company
Protection of personal information through stringent information security
management
Provision of value to remain close to our customersʼ lives through the Groupbusiness websites
Daily business activities
Provision of opportunities for participating in exhibitions and seminars
Suggestions of environmentally friendly products and services
GPS-based monitoring service, “Mitsu-mail Imakoko”
General Meeting of Shareholders
Business Report (Integrated Report), Mitsuuroko Report (ShareholderCorrespondence), and Sustainability Report
Disclosure of IR information on the corporate site
Responding to surveys by ESG rating providers
Formulation of inclusion & diversity promotion policy
Introduction of work-from-home system, support of telecommuting
Enhancement of various types of training and career support
Communication of the message from the President
Communication and sharing of information via the intranet and groupware
Publication of web company newsletters
Various surveys of employees
Opinion exchange through labor-management consultations
Development of safety promotion system
Stress checks
Healthcare support, establishment of contact point for counselling
Compliance hotline
Declaration of Partnership Building
Participation in regional disaster prevention and fire fighting activities
Acceptance of practical training from various organizations and schools
Cooperation in surveys, including government statistical surveys
Establishment of inquiries and addressing concerns
Activities to protect and nurture the forests around the water collection sites
Support of basketball and swimming team activities, and professional
affiliated athletes
Participation in activities, exchange, and events with local communities
Cleanup activities
Fund-raising activities for the Christel Vie Ensemble Foundation (ChristelFoundation)

Association

Main position served by officersof the Company, etc.

KEIDANREN (Japan Business Federation)

Member of the Policy Board

Tokyo Employersʼ Association

Executive Director

Japan L.P. Gas Sales Association

Vice Chairman

Liquefied Petroleum Gas Center

Trustee

The Mineral Water Association of Japan

Auditor

18

SUSTAINABILITY REPORT 2022

Mitsuuroko Group Holdings Co., Ltd.

17

Main response
Development and provision of safe andsecure products and services

information on our business strategies and non-financial
information. In addition, members of the IR teamengage in dialogue with shareholders, holding individual
meetings with them whenever possible if requested to
do so. Opinions and concerns raised by shareholders
in the dialogue are then reported through the Head ofFinance & Control to senior management and the Boardof Directors. The Company also thoroughly ensuresthat no insider information is leaked when engaging in
dialogue with shareholders.

The President visits each of the Companyʼs
departments and the workplaces of subsidiaries,
exchanging opinions and ideas with onsite leaders.
Along with posting the message from the President
on the intranet, the Company also works to increase
understanding throughout the Group through means
such as publishing articles that explain the vision in theBusiness Report.

Communication methods and means
Stakeholders

The Company has established Finance & Control and ateam within it that is in charge of IR. The Director whoserves as the Head of Finance & Control becomes theDirector in charge of IR and is responsible for IR. To
ensure that many stakeholders understand the unique
way in which the Group creates value, the Company
proactively discloses information to shareholders
through publications such as the Business Report(Integrated Report), Mitsuuroko Report (Shareholder
Correspondence), and Sustainability Report, whichcontain not only financial information but also

Communication between the President
and employees