Special Feature

Our bid to become a World Best Airport

Case

Growth and Evolution

GrowthResponse to growing aviation demand

1. Connecting Terminal 2 north satellite to main building (due for completion in 2025)

Enhancing airport terminal functions

We will connect the main building ofTerminal Group, is implementing plans to expand airport terminal facilities. This will allow us as to respond effectively to theexpected increase in demand, which is partly driven by the Japanese government’s target of welcoming 60 million

Satellite site

eliminating the need for dedicated

Building plannedbuses to travel between thefacilities. Three new boarding gates

Value Creation Story

As a corporate group responsible for the construction, management and operation of passenger terminals, Japan Airport

Terminal 2 to the north satellite site,

The future we seek

Passenger flow optimization;
improvement of on-time flight rates

will be provided for optimalpassenger flow and to improve theratio of on-time flights.

Terminal 2international visitors per year by 2030.

Medium-term Business Plan

Terminal 2
Development of JR East Haneda
Airport Access LineBy East Japan Railway Company and the Ministry ofLand, Infrastructure, Transport and Tourism

Planned initiatives
Note: Steps to be taken by external businesses have been compiled by JAT
based on the materials they have published.

Terminal 1

By Keikyu Corporation and the Ministry ofLand, Infrastructure, Transport and Tourism

Government backing artificial land development

Facility planning to reflect need for apron
earthquake resistance and large newequipment

According to fiscal 2023 budget-related documents, the Civil Aviation
Bureau of the Ministry of Land, Infrastructure, Transport and Tourism
reclaimed land used to connect domestic and international flightfacilities.
As a designated Haneda Airport facility operator, we are following

in line with the government’s requirement for apron upgrading.

closely trends in passenger demand, and conducting research andTerminal 3

studies on a future T1–T2 terminal connection (development of a newinternational flight area) in conjunction with the government’s

Materiality Initiatives

believes that Haneda Airport convenience would be improved were

2. Construction of new Terminal 1 north satellite
We plan to construct a satellite facility on the north side of Terminal 1,Special Feature

Construction of new Keikyu
lead track

Domestic–international flightconnections to be moreconvenientconsideration of artificial land development.

Terminal 1

Metropolitan Expressway
National road

Reclaimed landTaxiway

National road

Terminal building expansion

Building planned

Corporate governance

T2T1

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Japan Airport Terminal Report 2023

Data

Note: Created by JAT based on the“FY2022 Civil Aviation Bureau
related budget summary,” issued by
the Ministry of Land, Infrastructure,
Transport and Tourism’s Tokyo Civil
Aviation Bureau.

34

Special Feature

Our bid to become a World Best Airport

Growth and Evolution

Facing Challenges

ChangeGrowthExpansion

The future we seek

CaseReform and Innovation

terminal.0 3 functions

R&D center to collaborate with industries, solve airport issues

JAT will take the lead in creating development themes and promoting information exchange andinteraction among participating companies.

terminal.0 HANEDA

Collaborationand exchange

Sharing airport issues and needs on a daily basis
To share the issues facing airports, JAT will hold discussions with its 19 Group companies that conduct facility management operations, merchandise sales,
and food and beverage business at airports, as well as the airlines.

At the end of January 2024, we will open terminal.0 HANEDA within Haneda Innovation
City, in which we are an investor. The new facility will serve as a research anddevelopment (R&D) base that will collaborate with a number of industries to solve

Demonstration
experiments

airport problems. We will collaborate cross-sectionally with highly specializedcompanies and organizations to research and develop ways of boosting airport value.

A mockup featuring airport equipment and functions, as well as aircraft equipment
will be set up in terminal.0.
Reproducing airport functions and passenger flow within the facility allows for highly selective demonstration experiments.

Value Creation Story

Holding events to encourage terminal.0 management and co-creation
To continue to be a more effective and active facility organization in order that we might be adopted by airports, we will reflect the opinions received from individualcompanies in our operation of the facility. We will also hold various events to stimulate communication and information exchange among participating companies.

Participating companies will be able to conduct accurate demonstrations, in the hope of being adopted by Haneda Airport.

We will set up co-working functions that participating companies can access dailyNote. We aim to be adopted by Haneda Airport once security and safety have been confirmed and demonstration experiments held.

Creating a place to present research content and results

the expertise and technology of individual companies to conduct R&D together. Test

Announcements
and Presentations

field and presentation forums will be provided as R&D venues, and we hope that theresults will be adopted by Haneda Airport and other airports around the world.

Venue for announcing verification and results of demonstration experiments
The demonstrations at terminal.0 will be expanded to our operational departments in the hope that they might be adopted by Haneda Airport.

Creation of dedicated website and publication of annual reports
We will open a website exclusively for terminal.0 and compile annual reports on our research results for public dissemination.

Haneda Innovation City Building C

The functions and services researched at terminal.0 will encourage
collaboration between different industries and combine the expertiseand technology of each company to create new value and solutionsfor Haneda Airport.

Goal of terminal.0 co-creation

Separate
workspaces forindividualcompanies

Until now

In thefuture

Priority on performance and operation

Priority on performance and management + co-creation space forpeople and things

Fusion of different industries and fields(participating companies)

Fragrance:
Cosmetics manufacturers

Special Feature

Security checkpoint (example)

Medium-term Business Planand use as a forum to help stimulate inter-corporate collaborative research. We will use

Airflow:
Air conditioning and equipment manufacturers
Sound:
Audio manufacturers and entertainment companies
Illumination:
Lighting manufacturers and sign-related businesses
Color:
Architecture companies, design companies

Concept of the facility’s interiorNCEterminal.0 HANEDA

ENTRA

Location:
Haneda Innovation City, Building C, 2nd and 3rd floors
Transportation access:Direct connection to Tenkubashi station on the Keikyu and Tokyo Monorail Lines
Purpose:To provide coworking space for corporate participantsThis is a center developed through public–private collaboration by Haneda Mirai Kaihatsu
Co., Ltd. and Tokyo’s Ota Ward. The commercial and business complex, it has two coreareas of focus: cutting-edge technology and culture. At the center, future-oriented urban
development that creates and disseminates new experiences and value is mapped out. Ourlocation, adjacent to Haneda Airport, is advantageously positioned for the disseminationof information domestically and internationally.

Mockup featuring airport equipment and functions, and aircraft onboard equipment
8 Boarding bridge

7 WicketBusiness entity: Haneda Mirai Kaihatsu Co., Ltd.

Psychological factors: Irritation, tedium, inconvenience

Psychological aspect: Relaxing, comfortable transit

Undeveloped fields

Reduction of stress and creation of excitement

terminal.0 research and development topics

While working to improve existing airport functions, for example by reducing
stress at security checkpoints and using cutting-edge robots, we will also
look to the future. We will research and develop the use of flying cars and thepossibility of terminal functions in an era when Japan has a more advanced
space industry and the concept of transportation takes on new forms.

9 Aircraft interior

Address: 1-1-4 Haneda Airport, Ota-ku, Tokyo
Access:Direct connection to Tenkubashi station on the Keikyu and Tokyo Monorail Lines

Issues (customer feedback): New awareness and discoveryof issues

terminal.0 2nd floor section (demonstration experiments and joint workspaces)

2 Security inspection gate
6 Lounge

1 Baggage drop

3 Rest rooms

Examples ofR&D topics

Security
checkpoints
Security

Spatial design
Use of wood

Art utilization
Interior designLounges

Relaxing effects
Functions

Advancedtechnology
RobotsAir conditioning/lighting/
sound
Relatedequipment

Future aviation
relatedFlying cars
Space related

Data

4 Interior signs and information
5 Mobility

ENTRANCE

Haneda Innovation City

Facility management: Safety and security

Issues (customer feedback): Congestion, trouble, poorand slow employee response

Corporate governanceAncillary facilities:
Corporate booths, private rooms, conference rooms, event spaces, and more

Facility management: Safety and security

Materiality Initiatives

Demonstration
experiments
and jointworkspaces

Expected participating companies

Manufacturers, IT companies, venture companies (startups), healthcare businesses, spatial
design enterprises, construction companies, local airports, secondary transportation
operators, space organizations, and others.

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Japan Airport Terminal Report 2023

36

Special Feature

Our bid to become a World Best Airport

Reform and Innovation

Growth and Evolution

Facing Challenges

ChangeGrowthExpansion

Enhancing the customer experience

By pursuing customer service at physical stores within Haneda Airport and using and combining e-commerce and online

Realizing retail business unique to airports

increasing touchpoints with customers, we will appeal to air passenger and general customers alike. This will allow us toservices, we will improve the value of both formats and maximize the value of the customer experience. In addition, byexpand and revitalize our retail business, as well as create a profit structure that no longer depends solely on airline
passengers.

Value Creation Story

Evolution of E-commerce
Enhancing E-commerce site

This service allows customers to pre-orderduty-free items on the reservation site and pickthem up at the airport. This improves pre-trip
experience value and pre-boarding convenience.

New service development

Domestic EC site

Global EC site

This e-commerce site sells products
exclusive to Haneda Airport inaddition to standard souvenirs andfarm-fresh products. By leveraging
the strength of having physicalstores and our e-commerce site, wewill provide new value for ourcustomers.

We are developing global
e-commerce sites, including theflagship stores we are opening on
cross-border e-commerce sites
for China (T-mall, etc.).

No stock-outs

Double points
awardedGrowth and revitalizationof retail business throughsynergistic effects, such as
the combination of physicalstores with E-commerce

Maximization of customer
experience value

EC siteOff-sitestoresOther

Cultivation of new customer
segments
Capture of revenue notdependent on air passengers

Corporate governanceEmailnewsletter

We operate approximately 100 directly managed
domestic stores and duty-free stores at Haneda
Airport Terminals 1, 2, and 3.

Materiality Initiatives

SNSDataApp37

No waiting inline for pickup

in-store pickup

Physical stores at Haneda Airport

Increase in customer touchpoints
In addition to physical stores, we will use theofficial Haneda Airport app, SNS, email
newsletters, and other media to increasecustomer touchpoints and build an omnichannel
network.

By using the existing Click &Collect service available on
duty-free product advancereservation sites, we offer
HANEDA PICK UP, a service thatallows customers to pick up
products ordered on theHANEDA Shopping domestic
e-commerce site at a dedicatedpick-up counter at our Haneda
Airport store. We will continue
offering new services toimprove customer convenienceand provide more valuable
experiences.

Online reservations

Special Feature

Omnichannel support

Start of in-store
merchandise pickup
serviceMedium-term Business Plan

Duty free merchandise
reservation site

The future we seek

Case

Domestic stores

Duty-free storesJapan Airport Terminal Report 202338