2021

Sustainability Report[Revised in February 2022]

Tokio Marine Group Corporate Philosophy
With customer trust as the foundation for all its activities, Tokio
Marine Group continually strives to raise corporate value.

Purpose of Tokio Marine Group●Through the provision of the highest quality products and services, Tokio Marine
Group aims to deliver safety and security to all our customers.

●

By developing sound, profitable and growing businesses throughout the world,
Tokio Marine Group will fulfill its mandate to shareholders.

Protecting Customers and Society in Times of Need●

Tokio Marine Group will continue to build an open and dynamic corporate culture that enables each and every employee to demonstrate his or her creative

Our basic approach to being a “Good Company” is to be “a company trusted bypotential.
●

all people and society by supporting customers and society in times of need.”

Acting as a good corporate citizen through fair and responsible management,
Tokio Marine Group will broadly contribute to the development of society.

Tokio Marine Group has provided “safety and security” to society and contributed
to its development by making the most of its abundant knowledge and experience
accumulated over the years in the insurance industry. In the future as well, we will
work to solve various social issues and continuously raise the Group’s corporate
value while contributing to a safe, secure and sustainable future. By doing so, we
aim to become a “Good Company” that is trusted by all people and society.

Tokio Marine Group Sustainability Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its Corporate Philosophy to achieve sustainable growth together with the development of society in accordance with the following principles:●

Products and Services: We aim to provide society with products and services tomeet its needs for safety and security.

●

Respect for Human Rights and Dignity: We respect and actively promote therecognition of human rights. We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees. We respect the right to privacy and strive to enforce sound information management and control.

●

Protection of the Global Environment: Acknowledging that the protection of
the global environment is an important responsibility for all corporate entities,
we respect the harmonization with and the improvement of the global environment in all of our activities.

●

Contribution to Local Communities and Societies: As a member of various
communities and societies, we respect the diversity of cultures and customs andwe aim to contribute actively to the needs of the current era.

●

Compliance: While striving to maintain high ethical standards at all times, wewill pursue strict compliance in all aspects of our business activities.

●

Communication: We intend to disclose information timely and appropriately
and to promote dialogue with all our stakeholders to ensure effective corporate
management.

2021 Sustainability Report2Present Status of Tokio Marine Group［ Founding ］［ Number of Group Companies ］ ［ Performance Indicators ］

1879 Japan’s first insurance company
142 years in business since the establishment● Business performance*

Tokio Marine Holdings
Subsidiaries

267companiesof Tokio Marine Insurance
Affiliates

1914 Launch of Japan’s first

26 companies

auto insurance［ Number of Employees ］(as of March 31, 2021)

Approx.

Approx. 25,000

Overseas

Approx. 18,000

4,580 billion yen
Adjusted net income: 410.0 billion yen
Adjusted ROE:12.2%* Performance in FY2020 (normalized basis excluding the impact of
COVID-19)* Adjusted net income and adjusted ROE are our original performanceindicators that exclude the effect of various reserves specific to theJapanese insurance business and the effect of goodwill.

● Life insurance business in Japan

Profit composition
by region［ Finance Rating ］［ International Network ］(Tokio Marine & Nichido as of July 1, 2021)
S&P

Moody’s

JAPAN and 46 countries and regions

A.M. Best

A+
Aa3
A++

12

Selected forconsecutive years

CDP

A-

46%

54%

［ Social Indicators ］

in FY2020 (vs previous fiscal year)● Carbon neutral status*● Economic value generated by mangrove

planting

118.5 billion yen (April 1999 – March 2019)［ Governance Indicators ］● Board of Directors:

Outside Directors comprise

Attained total participation rate of more than43％

(6 of 14 Directors)

100% for 7 consecutive years since FY2014(domestic Group companies)● Audit & Supervisory Board: Outside Audit &Supervisory Board Members comprise● Expenditure for social contribution activities

21billion yen (Tokio Marine Holdings● Culture and value survey for employees

2019 and 2020

21,000 tons

contribution activities

and main domestic subsidiaries)*

4.3 on a scale of five* (Response rate: 84%)

Nadeshiko Brand

Semi-Nadeshiko Brand

Reduction of● Employee participation rate in social

60％(3 of 5 Directors)● Nomination Committee:

6 of 8 members are Outside Officers

2● Compensation Committee:

ESG

6● Reduction in CO2 emissions

Total of2013, 2015, 2017 and 2018

Selected forconsecutive years

45 (total as of March 31, 2020)

1［ ESG Assessment (as of August 31, 2021) ］

Health & Productivity Stock

Domestic* Performance in FY2020 (normalizedbasis excluding the impact of COVID-19)

Approx.

DJSI

Units installed:

51.0 billion yen* Scopes 1 + 2 + 3 (four items)

Overseas● Insurance business overseas● Financing and other businesses

Amount committed: Approx.

8● Non-life insurance businessin Japan● Renewable energy funds

consecutive years since FY2009(12 consecutive years for Tokio Marine & Nichido)● Business portfolio*

43,000 persons

Domestic［ Main Business ］

Top line (net premiums written + life insurance premiums):［ Environmental Indicators ］*1 Including donations by employees and agents, miscellaneous
expenses for social contribution programs, payments in kind, opened
facilities and employee dispatching.
*2 Combined total of Tokio Marine Holdings and Group companies inand outside Japan

6 of 7 members are Outside Officers

2021 Sustainability Report3

C

Sustainability Report

2021
O[Revised in February 2022]

1

Tokio Marine Group’s Sustainability
6
9

N

10
23

T

24
25

E

30
32
33

N

40

2

1.1 Top Message
1.2 Approach to Sustainability Strategies
1.3 Eight Material Issues and Four Priority Issues• Special Feature: Tokio Marine Group’s Sustainability Management—For Future Generations• Special Feature: Tokio Marine Group’s Sustainability Management—Global
1.4 Tokio Marine Group’s SDG Initiatives
1.5 Initiatives to Promote Sustainability within the Group
1.6 Organizational Structure for Promoting Sustainability
1.7 Stakeholder Engagement
1.8 External Evaluations and Participation in Initiatives

2-3 Tokio Marine Group’s Governance Initiatives
172
175
178
179
181
187

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189
190
198

2-1 Tokio Marine Group’s Environmental Initiatives

207

T

Tokio Marine Group’s Policies for Sustainability Initiatives

S

48
53
70
76
82
91

2.1.1 Promoting Environmental Management
2.1.2 Responding to Climate Change
2.1.3 Promoting the Widespread Use of Clean Energy
2.1.4 Responding to Natural Disasters
2.1.5 Protecting the Global Environment
2.1.6 Special Feature: Research on Climate Change and Natural Disaster
Risks Underpinning Environmental Initiatives

2.3.1 Corporate Governance2.3.2 Compliance2.3.3 Risk Management
2.3.4 Information Security
2.3.5 Sustainability in the Value Chain
2.3.6 Responding to Environmental and Social Risks

199
209

3.1 Overview of Group Sustainsability Reporting
3.2 Sustainability Performance Data
3.3 Third-Party Assurance
3.4 GRI Standards Content Index
3.5 Recognition about ISO 26000
3.6 Editorial Policy

2-2 Tokio Marine Group’s Social Initiatives
101
104
112
117
124
136
156
170

2.2.1 Improving Social Value
2.2.2 Respect for Human Rights
2.2.3 Promoting Diversity and Inclusion
2.2.4 Promoting the Development and Active Roles of Human Resources
2.2.5 Promoting Health and Productivity Management
2.2.6 Contributing to the Creation of a Safe and Secure Society
2.2.7 Improving Quality from the Customer’s Perspective
2.2.8 Measures and Response to COVID-19

Link to external website

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Link to anchor point on this Report

2021 Sustainability Report41

Tokio Marine Group’s Sustainability
We introduce Tokio Marine Group’s sustainability approach and strategies, sustainability promotion structure, stakeholder
engagement, plans and results, external evaluations and participation in initiatives.

1.1 Top Message

1.5 Initiatives to Promote Sustainability within the GroupA message from Satoru Komiya, President and Group CEO

We introduce sustainability initiatives promoted within Tokio Marine Group.

1.2 Approach to Sustainability Strategies

1.6 Organizational Structure for Promoting Sustainability

Tokio Marine Group’s history of growth achieved through promoting solutions

With the establishment of the Sustainability Committee chaired by the Groupfor social issues since its founding.

Chief Sustainability Officer (CSUO), we will step up our measures aimed at
resolving social issues under the new promotion structure.

1.3 Eight Material Issues and Four Priority Issues
We introduce risks and opportunities for each material issue, values created by
Tokio Marine Group and goals for the future.

1.7 Stakeholder Engagement
We introduce our structure for stakeholder engagement and include specificexamples.

1.4 Tokio Marine Group’s SDG Initiatives

1.8 External Evaluations and Participation in Initiatives

We introduce our eight material issues and their relationship with the 17 SDGs,

We introduce external evaluations as well as our participation in initiatives.

as well as Tokio Marine Group initiatives.

2021 Sustainability Report51

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

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1.1 Top Message

Toward a Safe, Secure and Sustainable Future

Introduction (Our Purpose and Basic Stance)
The frequent occurrence and intensification of natural disasters and theimpact of COVID-19 have fundamentally reshaped customer needs, while theenvironment surrounding Tokio Marine Group’s business has also evolved
profoundly. On top of this, rapid technological innovations as exemplified by
AI have created unprecedented and completely different ways of providing
business processes and services across all types of industries and businessformats. These developments continually change and evolve day to day.
Meanwhile, since its founding, Tokio Marine Group’s purpose (raison d’etre) has
been to protect customers and local communities in times of need by providingthem with safety and security, with the trust of customers as the starting

Purpose of
Tokio Marine Grouppoint of all our activities. This founding purpose will remain unchanged in the
future. Although consistently providing all stakeholders with the kind of value
demanded by each of them is no simple task amid this drastically evolving
environment, we will continue searching for ways to do so. We will keep up
our efforts to become an even better company without being content with thestatus quo. Tokio Marine Group’s globally shared slogan “To Be a Good Company”
incorporates this desire in the words “To Be.”
Tokio Marine Group will continue to always pursue its purpose throughinitiatives involving the participation of all employees, with each and every
employee acting with integrity and compassion as the starting point, while
realizing sustainability by earning the trust of customers and society.

Formulating Our Mid- to Long-Term Sustainability Strategy
and Strengthening the Implementation Structure
Satoru Komiya
President and Group CEO
Tokio Marine Holdings, Inc.

As social issues become increasingly complex and intensified, the extent towhich companies can contribute to solving them is becoming an important
indicator for measuring the social value of a company. In view of this, in May
2021 Tokio Marine Group formulated a new mid- to long-term sustainability

2021 Sustainability Report61

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Librarystrategy. By working to solve social issues through our business activities, we will
Approach to
Sustainability
Strategies

once again clearly demonstrate our determination to simultaneously increase
our social value and economic value (profit growth). At the same time, we willcontinue to proactively undertake the social contribution activities we havecarried out to date.
In April 2021, Tokio Marine Group newly established the Sustainability

Organizational
Structure for
Promoting
Sustainability

Committee, with the Group Chief Sustainability Officer (CSUO) as the chief
executive officer. The committee was established to reaffirm our origins, namely
a growth strategy that places solving social issues as its starting point, and toadvance and steadily implement the sustainability strategy. By rotating the
PDCA cycle based on an annual plan formulated in accordance with the midto long-term sustainability strategy, we will position initiatives for realizing asustainable society as the engine for driving the medium- to long-term growthof Tokio Marine Group. Also, in keeping with our strong awareness that “it is
our responsibility to pass on the irreplaceable global environment to future
generations in a sustainable condition,” we have designated “future generations”

Eight Material Issues
and Four Priority
Issuesas a key stakeholder alongside customers, society, employees and shareholders/investors. With a keen desire to be a top runner in solving social issues,
Tokio Marine Group will make further efforts to resolve issues for realizing asustainable earth and society based on our purpose of protecting customers andlocal communities in times of need.

Formulating New Material Areas and Key Issues
Based on its purpose, Tokio Marine Group has set eight material issues

Combat Climate Change

Eight Material Issues
and Four Priority
Issues(materiality)* on which it will focus special attention to find solutions.

Based on scientific knowledge, Tokio Marine Group promotes climate change

Among these, we have identified four priority issues for which we believe thecountermeasures aimed at realizing a net-zero emissions society globally fromexpectations and interests of our stakeholders are high and that also have highthe dual perspectives of mitigation and adaptation. At the end of September* Eight material issues:
Combat climate change;
Improve disaster resilience;
Support people’s healthy
and enriching lives; Promoteand support diversity andinclusion; Facilitate andfoster innovation throughdigitalization; Protect thenatural environment; Provide
education to children;
Disclose highly transparent
and timely information

importance in our business. These key issues are: (1) combat climate change, (2)2020, the Group released “Our Climate Strategy,” which summarizes its views on

improve disaster resilience, (3) support people’s healthy and enriching lives andclimate change, and revised it at the end of September 2021. In this statement,(4) promote and support diversity and inclusion (D&I).

Tokio Marine Group declared its commitment to making all-out efforts for2021 Sustainability Report71

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Librarysupporting the transition toward decarbonization and a low-carbon society

pandemic. With our integrated business model for life and non-life, healthcare

throughout the world. To the present, Tokio Marine Group has continuously

is a segment where we can demonstrate proven competence in protecting

committed to various initiatives. These include promoting environmental,

our customers throughout their lives and thereafter. Using digital technology

social and governance (ESG) initiatives; supporting the use of renewableand data analysis, we innovate products and services that cover the full range

energy by providing insurance products and services aimed at attaining theof customer risk, including pre-symptomatic illness and prevention, as well as

Sustainable Development Goals (SDGs) and achieving the 2°C target underpromotion of fitness and wellness. Group-wide, we are committed to a future

the Paris Agreement; and becoming carbon neutral through the Mangrove

where everyone can confidently live their life to the fullest.

Planting Project. In addition, through participation in international initiatives,
we have proactively engaged in discussions on climate change issues as well as

Promote and Support Diversity and Inclusion

deliberations on ways to disclose financial information in accordance with the

The insurance business has been called a “people’s business.” For those of us

recommendations of the Task Force on Climate-related Financial Disclosures

who handle the intangible product of insurance, our employees and the trust(TCFD), thereby leading efforts to address these global issues. Going forward,

built between people are everything. Tokio Marine Group supports and respects

we will continue to incorporate “Our Climate Strategy” into all of our activities,

the Universal Declaration of Human Rights, OECD Guidelines for Multinational

including the provision of products and services, insurance underwriting as wellEnterprises, ILO Core Labour Standards, UN Guiding Principles on Business andas investment and financing.

Human Rights, as well as ISO 26000. Valuing and continually supporting people
are essential for Tokio Marine Group to earn the trust of all people and society,Improve Disaster Resilienceachieve sustainable growth and continuously create value for society. For these

Tokio Marine Group remains committed to providing safety and security

reasons, Tokio Marine Group aims to be a company that respects diverse values

throughout all its business activities to ensure it can properly suppor t

and continuously achieves growth while every employee thrives and works withcustomers and society. These efforts include engaging in industry-academia

a sense of motivation. As such, we will work toward fostering a corporate culture

collaborative research, creating value through a variety of products andaimed at permeating D&I.

services, participating in international initiatives, continuously supporting
recovery efforts of disaster-stricken regions in collaboration with partners andTokio Marine Group also aims to nurture a corporate culture where eachconducting on-site Disaster Prevention Lessons for schoolchildren. Needless toemployee works to solve social issues as their “own personal matter” and ensuresay, the prompt payment of insurance claims in times of emergencies such as

this leads to an increase in corporate value and the creation of social value. As

natural disasters is of paramount importance. With this in mind, we will step up

such commitment and action spread throughout organizations and the entire

efforts for sophisticating claims payments services that leverage technology

Group, we believe that it will create a virtuous cycle of developing innovativeand developing insurance products that reflect the needs of disaster survivors.

products and services and contributing to local communities and society, which

We will also go beyond just paying insurance claims to provide information andin turn will promote the creation of a sustainable future and contribute to theservices for disaster prevention and mitigation and offer early recovery services.

attainment of the SDGs. My mission is none other than to make Tokio Marine
Group a “Good Company” that works to resolve issues facing society and earns

Support People’s Healthy and Enriching Lives

the widespread trust of its customers and society. This can only be achieved by

Domestically, we see opportunities to address longevity risk, asset formation

harnessing the comprehensive power of the Group together with its employees

and other mounting needs of the world’s most aged population. Globally,in Japan and overseas and interacting and cooperating with its various

people’s health concerns and awareness have been heightened by the COVID-19

stakeholders.

Tokio Marine Group’s
Eight Material Issues
and 17 SDG Goals

2021 Sustainability Report81

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

2-3 Governance Initiatives

3

Sustainability Library

to renewable energy with insurance. Through its mainstay insurance business, the Group has

1.2 Approach to Sustainability Strategies

grown sustainably by promptly providing beneficial solutions for the changing challenges ofevery era.

Aiming to Achieve Continuous Growth with Solutions forSocial Issues Positioned as Medium- to Long-Term GrowthEngineIn these ways, Tokio Marine Group has been addressing social issues throughout its long
history. Such issues have changed over the generations, but the Group’s commitment has neverchanged. For Tokio Marine Group, sustainability strategies are about promoting solutions for

Tokio Marine Group’s purpose is to protect customers and society in their times of need.

these issues through business activities while contributing to the sustainability of society. Thisapproach has been at the core of its corporate culture since it was founded.

Originally founded in 1879, the Group has supported Japan’s modernization since it originallybegan providing insurance to maritime shipping firms to cover lost or damaged cargo caused

Across its global operations, the Group will continue working to benefit society, bring happinessby accidents at sea. Later, the Group helped the country shift to automobile travel in the post-

to people and protect the environment in order to help build a sustainable planet and,war period by providing auto insurance. More recently, with the acquisition of GCube, a leading

consequently, provide even more social value and economic value (in the form of profit growth).

insurance underwriter in the renewable energy sector, the Group has been supporting the shift

Through these efforts, the Group will aim to be a “Good Company” over the next century bydelivering value to all of its stakeholders.

History of the Group’s Growth and Solutions for Social Issues

Premiums Dividends(Trillions ofyen)¥139.1bn
Premiums ¥4.10 tn
4.02020 Japan/Europe: Support the spread of*1

Direct Net Premiums Written (Bar Graph) and Total Dividends Paid (Line Graph)renewable energy*2

Domestic non-life insurance*3

International insurance*4

Total dividends

2017*1: Excludes deposit premiums from policyholders*2: Shows premiums from Tokio Marine from ﬁscal 2001 and prior, and combined premiums
from Tokio Marine & Nichido and Nisshin Fire, etc., from ﬁscal 2002 onward*3: Shows premiums from 2002 onward when Tokio Marine Holdings was established*4: Does not include one-time dividends provided as capital level adjustment

1996
1959
1914

1879

100

non-life insurance product called Super
Insurance

1999

Founded as the ﬁrst
insurance company
in JapanJapan: Insurance cover for victims of accidents
involving self-driving cars (first in Japan)

2002 Japan: Offered Japan’s first integrated life and2001(Billions ofyen)

Dividends

3.0

Tokio Marine Holdings
establishedIndia: Microinsurance

Europe (Kiln): Cyber insurance

2.0
50Japan: Entered life insurance business

1.0

Japan: First product liability insurance in Japan

Japan: First auto insurance in Japan

1960

1965

1970

1975

1980

1985

1990

1995

2000

2005

2010

2015

2020

(FY)

2021 Sustainability Report91

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

1.3 Eight Material Issues and Four Priority Issues

Specifying Eight Material Issues (Materiality) and
Four Priority Issues

Tokio Marine Group’s

2-3 Governance Initiatives

2

STEP

3

Sustainability Library

Identify Material Issues
To realize our purposes, we determined eight material issues after analyzing the Group’sbusiness contents, the particulars of our sustainability-related initiatives and the impacts ofimportant social issues in the insurance industry.

Based on discussions of the Sustainability Committee established in April 2021 and advice fromexternal experts, Tokio Marine Group has specified eight material issues and four priority issues[Effects of Material Social Issues in the Insurance Industry]that the Group should address as our purpose. We determined the materiality (material issues) in

We identified social issues by referencing the scope of principal frameworks on social issues

the following steps according to our mid- to long-term sustainability strategy.

in and outside Japan, including the Sustainable Development Goals (SDGs), ISO 26000 and
new industry visions. We have identified material issues that should be addressed for each of
the Group’s stakeholders (customers, society, employees, shareholders/investors and future

1

STEP

generations) with regard to all social issues.

Defining Value (Purposes) to Provide to Our Stakeholders
We have defined purposes to suit individual stakeholders as a starting point to simultaneous-

For future
generations

Improvedisasterresiliencely increase social value and economic value (profit growth), while creating a cycle of businessactivities and solutions to social issues as a leader in providing solutions to social issues.
Stakeholders

Value provided●

For customers

Contribute to making customers’ lives healthy and enriching through products

CombatclimatechangeSupportpeople’ s healthy
and enriching
lives

Facilitate andfoster innovation
through
digitalizationthat provide security and assistance with future-oriented challenges
For
customers●

For society

and ensure the safety and security of all its members●

For employees

For shareholders and investors

Contribute to building a sustainable society that can overcome any challenge

Help employees reach their highest potential through engagement and●Continually increase shareholder returns●

Enhance the Group’s value and earn the trust of shareholders and investors●

Hand down a sustainable environment and society to future generations by

Provideeducation tochildren

Promote andsupport diversity
and inclusionFor
futuregenerations
For
shareholders
andinvestors

opportunities for them to thrive

through timely and proper disclosure along with constructive dialogue

For future generations

Protect thenaturalenvironmentForsocietyFor
employees

Disclose highly
transparent andtimelyinformation

engaging in climate change countermeasures and the preservation of biodiversity●

Support the challenges of future generations by providing education andenlightenment to children

2021 Sustainability Report10Tokio Marine Group’s
Sustainability

3

STEP

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

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Prioritizing Issues
We assessed the eight material issues along the two axes of “expectations and the interest of
stakeholders” and “importance for Tokio Marine Group,” and selected four priority issues. For“expectations and the interest of stakeholders,” we assessed the effect of expectations andinterests of stakeholders, including customers, society, employees, shareholders/investors
and future generations, on the social perception and rating of the Group. For “importance for
Tokio Marine Group,” we assessed the relationships with contribution to our purpose, business strategy, sustainability strategy and social issues.

High

Eliminate obstacles
to social peace andstability

Provideeducation tochildren

Combatclimate change

Supportpeople’ shealthy andenriching lives

Promote andsupportdiversity andinclusion

Facilitate and foster
innovation throughdigitalization
Disclose highly
transparent
and timely
information

Material issues

Contribute tosustainableconsumption
and lifestyles

Improvedisasterresilience

Medium- to long-term priority issues

Expectations and interest of stakeholders

1

Protect thenaturalenvironment

Low
Low

High
Importance for Tokio Marine Group

2021 Sustainability Report111

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

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Reasons for Selection of Eight Material Issues
Material issues(★Four designated as priority issues)
1

2

Combat climate change ★

Support people’s healthy andenriching lives ★

4

Promote and support diversity andinclusion ★

6

The adverse effects of climate change, including increasingly serious natural disasters, threaten people’s safety and security andinterfere with the sustainable development of society. Tokio Marine Group recognizes the importance of addressing climatechange and natural disasters because it underwrites risks in Japan, a country especially prone to natural disasters. Therefore, in
its roles as an insurance provider, institutional investor and global enterprise, the Group intends to deal with these issues headon and contribute to solutions.

Improve disaster resilience ★

3

5

Reasons for selection

Facilitate and foster innovation
through digitalization

Protect the natural environment

7

Provide education to children

8Disclose highly transparent
and timely information

Risks

Opportunities•Revisions to energy policies in various countries based on the shift to a
low-carbon society•Various negative impacts of global environmental destruction on society•Rising insurance payouts resulting
from increasingly serious natural
disasters and abnormal weather•Growing public awareness andneeds related to risks of natural
disasters

In an age in which many people live past 100 years old, everyone hopes to lead a long and healthy life. With the aging of the
population and widespread advancements in medicine, however, the financial burden on individuals, families and society is
growing each year. Tokio Marine Group intends to address this issue by fully utilizing its extensive expertise to offer high-valueadded products and services while covering disease and illness through its many life and non-life insurance products.

•Increasing cases of adverse
selection in underwriting due
to advancements in medical
technologies•Increasing opportunities tofacilitate health management atcompanies•Rising public awareness ofhealth and growing needs related
to longevity risks and asset
management in old age•Creation and expansion of newmarkets due to advancements inmedical technologies

Amid major changes in the economic environment, social issues are becoming increasingly complex and diverse. For Tokio
Marine Group to grow sustainably by offering solutions to such issues, it will be important for its more than 40,000 employees
to maximize their potential and combine their individual skills into collective capabilities. Accordingly, promoting andsupporting diversity and inclusion is an important management strategy for the Group, and with this in mind, it intends to stepup the initiatives it has been carrying out for this purpose.

•Extent to which the capabilities of the Group’s diverse members are
utilized

Rapid progress in technological innovations are driving major societal and economic changes. To realize sustainable economic
growth under those circumstances, all companies will need to create a basis for technological innovation. Tokio Marine
Group is already providing insurance coverage for new types of risks that have arisen from these changes, including cyberrisk. Furthermore, in addition to insurance payouts, the Group will apply digital technologies and data to provide security
to customers before and after any events that may require insurance claims. In these ways, the Group will work to support
corporate growth and economic development.

•Increasing cyber risks accompanying advancements in digitalization•Loss of competitive edge
following the entry of major
competitors in the insurance
market•Impact of the spread of innovativetechnologies on business
optimization and the creation andgrowth of new markets

Tokio Marine Group understands that a sustainable society, in which everyone can live safely and securely and pursue any
aspiration, depends on the natural environment, the basis for all life and people’s livelihoods. Moreover, the Group recognizes
its obligation to help ensure that future generations inherit a sustainable natural environment, as it is irreplaceable. Based onthese principles, the Group intends to bolster the initiatives it has taken to combat climate change and protect biodiversity andwetlands through environmental conservation activities, including its Green Gift project and mangrove planting activities.

•Various negative impacts ofenvironmental destruction onsociety•Growing opportunities fromprogress in environmental
conservation

Education can create a foundation for the future, as each generation faces the changing challenges of the times. Having
specified future generations of people as stakeholders, Tokio Marine Group has a duty to help equip children with the skills they
will need in life. Therefore, the Group plans to strengthen its educational programs, including its Disaster Prevention Lessons
for children, which were initiated following the Great East Japan Earthquake in 2011.

•Various negative impacts ofenvironmental destruction andlow awareness of risks on society•Growing need for educating
children in society

As an original participant in the Task Force on Climate-related Financial Disclosures (TCFD), Tokio Marine Group is working
to properly disclose information and facilitate widespread climate-related disclosure. As part of these efforts, the Groupwill continue placing importance on disclosing highly transparent and timely information to earn even more trust fromshareholders and investors going forward.

•Earned or lost trust in capital markets

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Eight Material Issues and Four Priority Issues
Material issues
1 Combat climate change

How the Group can contribute

Value created in fiscal 2020

Goals for fiscal 2021 and beyond

Reduce CO2 emissions from the Group’s operations
and meet RE100 criteria

Tokio Marine & Nichido Fire, Philadelphia Insurance Companies and Tokio
Marine Kiln Group adopted renewable energy at workplaces in Japan, theU.S. and the U.K., respectively

Fiscal 2030 targets(1) Reduce the Group’s greenhouse gas emissions by 60%*1 comparedwith fiscal 2015(2) Have renewable energy account for 100% of electricity
consumption at main workplaces(3) Switch all vehicles owned by Tokio Marine & Nichido Fire andTokio Marine & Nichido Life to electric vehicles*2

Realize carbon neutrality through engagementwith investors and insurance underwriters

Sold off business-related equities of companies (including those involvedin fossil fuels) totaling 106 billion yen in accordance with prior plans (Tokio
Marine & Nichido)

Achieve net zero greenhouse gas emissions in fiscal 2050 (including
recipients of investments and financing)

Promote engagement under the themes of climate change and theenvironment
Develop and offer products and services that
contribute to renewable energy development

Offered Japan’s first insurance packages for offshore wind power plants
Acquired GCube, a leading insurance underwriter in the renewableenergy industry

Increase revenue*3 from Tokio Marine & Nichido Fire’s insurance foroffshore wind power plants by 5 billion yen by fiscal 2023
Continue facilitating green investing

Strengthened commitment and involvement in renewable energy funds(51 billion yen committed and 45 development projects as of March 31,
2021)
Carry out mangrove planting to combat global
warming (through carbon fixation) and mitigate
damage from environmental disasters

Achieved carbon neutrality *1 for the eighth consecutive year since fiscal
2013

Achieve carbon neutrality for the ninth consecutive year in fiscal
2021
Aim to surpass 300 billion yen in cumulative economic value frommangrove planting by fiscal 2038

2 Improve disaster resilience

Establish sustainable fire insurance systems

Revised rates in January 2021 expected to improve pre-tax earnings by 20
billion yen in the future

Increase Tokio Marine & Nichido Fire’s pre-tax earnings from fire
insurance

Net insurance payouts for natural disaster-related claims totaled*4 136.2
billion yen

Have Tokio Marine & Nichido Fire support disaster preparedness,
mitigation and recovery activities in customers’ communities
through an initiative in July 2021 to provide “Total assist fire
insurance x Red Feather Disaster prevention/reduction program”

Tokio Marine & Nichido Fire increased revenue from fire insurance*3 by
9.7%
Offered Japan’s first earthquake index insurance
Offered first nationwide hurricane index insurance in the United States
Implemented measures to prevent the spread of forest wildfires in thewestern U.S. (PURE)
Assist with business continuity planning (BCP)in partnership with government bodies andbusinesses

Concluded a cumulative total of BCP assistance agreements:• 38 prefectural governments• 10 major cities• 52 municipalities*1: Emissions from in-house operations falling under Scope 1, 2 and 3 (categories 1, 3, 5 and 6) emissions *2: Electric vehicles, hybrid vehicles and plug-in hybrid vehicles*3: Net premiums written *4: Based on pre-tax business unit profit

Continue providing support for BCP

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Eight Material Issues and Four Priority Issues
Material issues
3 Support people’s healthy andenriching lives

How the Group can contribute

Value created in fiscal 2020

Goals for fiscal 2021 and beyond

Address needs to manage assets and savings in
response to longevity risks (Develop and provide newhealthcare services)

Tokio Marine & Nichido Fire offered Japan’s first insurance for supporting
both medical treatment (nursing care) and job duties in the workplace

Aim to increase Tokio Marine & Nichido Fire’s revenue*1 in the healthcare
market to between 20 and 30 billion yen by fiscal 2023

Tokio Marine & Nichido Life increased revenue from new policies annualized
premiums by 6.9% due to strong contributions from sales of healthcare
insurance with relaxed underwriting standards and installment variableannuities designed for asset accumulation needs

Aim to increase Tokio Marine & Nichido Life’s revenue from new policies
annualized premiums by a compound average growth rate of 5% by
fiscal 2023

Included in the Health & Productivity Stock Selection for the sixth
consecutive year

Be included in the Health & Productivity Stock Selection for the seventh
consecutive year

Tokio Marine & Nichido Fire provided health management support to about
2,000 companies

Continue having Tokio Marine & Nichido Fire provide healthmanagement support

Created the Diversity Council and a group diversity and inclusion officer
position

Promote diversity and inclusion through the Diversity Council and otherorganizations

Scored 4.3 out of 5 in a culture and value survey *1 (84% response rate)

Conduct the culture and value survey

Percent of female managers exceeded 30% overall at Group companies
worldwide

Raise the percent of female employees in managerial positions at Tokio
Marine & Nichido to 30%

Widely promote services for facilitating their Healthand Productivity Management

4 Promote and support diversity

and inclusion

Promote diversity and foster an inclusive corporate
culturePercent of female corporate officers exceeded 10% (group-wide)
Percent of female sub-leaders reached 54.9% at Tokio Marine & Nichido
Non-Japanese employees comprised 40.9% of the Group’s total workforce

5 Facilitate and foster innovation

through digitalization

Share best practices group-wide and carry out
improvement initiatives

Analyzed and assessed possible risks and their potential impact

Carry out human rights due diligence and improvement initiatives
based on the UN Guiding Principles on Business and Human Rights

Apply advancements in digitalization and data toincrease security for customers in ways besides
insurance payouts

Tokio Marine & Nichido Fire developed and provided camera-equipped
drive recorders

Accelerate data strategies through initiatives started by Tokio Marine dR
in July 2021 (including initiatives to increase security before and after
events)Address growing cyber risks amid the spread of
digitalization

Tokio Marine & Nichido Fire has achieved a double-digit growth rate ofrevenue from cyber risk insurance every year

Increase Tokio Marine & Nichido Fire’s revenue*2 from cyber risk
insurance by 5 billion yen by fiscal 2023

Make use of digitalization to support small andmedium-sized enterprises (SMEs)

Tokio Marine & Nichido Fire increased insurance premiums for cyber risk
insurance packages targeting SMEs by four times over the past 10 fiscal
years

Increase Tokio Marine & Nichido Fire’s revenue from insurance that
supports SMEs by 15 billion to 25 billion yen by fiscal 2023

Apply digitalization to raise the efficiency ofoperations

Tokio Marine & Nichido Fire achieved a combined ratio of 92.5% for the
insurance packages, above

Raise the efficiency of operations to reduce Tokio Marine & Nichido Fire’s
combined ratio by 1.0 percentage point by fiscal 2023

*1: Totals for Tokio Marine Holdings and its Group companies worldwide

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Eight Material Issues and Four Priority Issues

6

Material issues

How the Group can contribute

Value created in fiscal 2020

Goals for fiscal 2021 and beyond

Protect the natural environment

Carry out mangrove planting to preserve biodiversity
and wetlands

Achieved carbon neutrality*1 for the eighth consecutive year since fiscal 2013

Achieve carbon neutrality*1 for the ninth consecutive year in fiscal 2021
Aim to surpass 300 billion yen in cumulative economic value frommangrove planting by fiscal 2038

7

Provide education to children

Implement the Green Gift project and Planet Genki
program

100% of employees participated in social contribution activities

Have 100% of employees participate in social contribution activities infiscal 2021

Provide Green Lessons

Green Lessons were held 870 times for approximately 57,000 people on a
cumulative basis by fiscal 2020

Continue providing Green Lessons

Implement Disaster Prevention Lessons

Disaster Prevention Lessons were held 810 times for approximately 55,000
people on a cumulative basis by fiscal 2020

Continue providing Disaster Prevention Lessons

In China, Disaster Prevention Lessons were held 21 times for approximately
1,600 people on a cumulative basis by fiscal 2020

8 Disclose highly transparent andtimely information

Offer Group Work on Managing Risks andOpportunities

Group Work on Managing Risks and Opportunities were held 54 times forapproximately 1,800 people on a cumulative basis by fiscal 2020

Continue offering Group Work on Managing Risks and Opportunities

Implement StreetWise Finance, a financial literacy
education program in South Africa

Approximately 27,000 people participated in the StreetWise Financefinancial literacy education program in South Africa on a cumulative basis
by fiscal 2020

Continue implementing the StreetWise Finance financial literacy
education program in South Africa

Properly disclose information by strengthening
compliance with the Task Force on Climate-related
Financial Disclosures (TCFD) and other guidelines

More information is available in the news release, “Tokio Marine: Our
Climate Strategy,” published on the Company’s website on September 28,
2020

Information based on TCFD-related proposals is available in the
Company’s integrated reports, sustainability reports and otherpublications

Information based on TCFD-related proposals are available in the
Company’s integrated reports, sustainability reports and otherpublications

The presentation, “Tokio Marine Group’s Contribution to and Growth
Strategies for the Renewables Market” (June 2021) is available on the
Presentation page of the Company’s website

The presentations, “Digital Strategy” (June 2020) and “Our Climate
Strategy & TCFD” (January 2021) are available on the Presentation page of
the Company’s website*1: Emissions from in-house operations falling under Scope 1, 2 and 3 (categories 1, 3, 5 and 6) emissions

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Revision of “Tokio Marine: Our Climate Strategy”

The world adopted the Paris Agreement at the 21st session of the Conference of the Parties to

In September 2020, Tokio Marine Group announced “Tokio Marine: Our Climate Strategy” andthe United Nations Framework Convention on Climate Change (UNFCCC) (COP21) in December

clarified its policy of not underwriting new insurance policies or providing financing for coal-

2015, with the goals of keeping the rise in average temperatures well below 2ºC compared withfired power plants, which emit more greenhouse gases than other power generation methods. In

pre-industrial levels as well as of pursuing efforts to limit the temperature increase to 1.5ºC. Now

September 2021, we have updated the “Tokio Marine: Our Climate Strategy,” revised our policies

that COP26 is over, the global community must accelerate initiatives toward achieving carbon

regarding insurance underwriting and investment and lending and added thermal coal mining

neutrality by 2050.

projects as restricted transactions. We will make more careful consideration for granting coal exclusion exceptions on insurance underwriting and investment and lending by limiting the scope

Based on our scientific knowledge as well as the SDG concept of “leaving no one behind,” Tokioof the projects to those with innovative technologies and approaches aiming to achieve theMarine Group has been promoting climate change countermeasures in cooperation with various

goals of the Paris Agreement.

stakeholders from the dual aspects of mitigation and adaptation.
FY2020 results

SDGs contributing to solutions[Products and services]
Provided insurance products that contribute to the promotion ofrenewable energy (offshore wind power, mega-solar power, etc.)● Suspended in principle the underwriting of new insurance
policies and reduced investments and financing for coal-fired
thermal power plants●[Operations and social contributions]●●

Reduced CO₂ emissions by 19% compared with fiscal 2019
Achieved carbon neutrality of business activities through mangrove planting and green power purchases for eight consecutive
years (fiscal 2013–2020)

Comprehensive Compensation for the Risks of Offshore
Wind and Solar Power Generation Facilities

In order to achieve the goals set by the Paris Agreement, Tokio Marine Group will continue tocontribute to promoting the transition to a decarbonized society through such measures as the
reduction of greenhouse gas emissions.

Contributing to a Decarbonized Society by Reducing CO2
Emissions, Planting Mangroves and Introducing Renewable
EnergyTokio Marine Group has been working to reduce CO2 emissions generat-

8

consecutive
years
of carbon neutrality
achieved

ed by its business activities and reduced emissions by 19% in fiscal 2020
from the fiscal 2019 level. In addition, we have continued to promotemangrove planting (CO2 fixation) and the introduction of renewable energy in the Asia-Pacific region, achieving carbon neutral status for eight
consecutive years since fiscal 2013.

Tokio Marine Group has supported 47 offshore wind power generation projects in 10 countries
and regions, including Japan. We offer an insurance package for offshore wind power generation that seamlessly covers risks from completion of construction to operation.
We also offer the Mega-Solar Package Program,a hybrid product of risk consulting and insurance, for solar power generation operators.
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Taking a Lead in Climate Change Countermeasuresin the Insurance Industry through Participationin International Initiatives

Promoting Industry-Academia Collaborative Research on
Disaster Risk as well as Disaster Prevention Education
and Awareness-Raising Activities

Tokio Marine Group collaborates with such organizations as United Nations agencies andSince 2006, Tokio Marine Group has been working with The University of Tokyo, Nagoya

international industry groups and promotes various initiatives by taking a lead in climate change

University and Kyoto University to conduct joint research on climate change and disaster risk

countermeasures in the insurance industry.

based on scientific knowledge. Moreover, following the Great East Japan Earthquake, we havebeen promoting research on earthquake and tsunami risk, including research on the effects

2

Improve Disaster Resilienceof disaster mitigation in the Tohoku coastal forests and mangrove forests in collaboration with
Tohoku University’s International Research Institute of Disaster Science (IRIDeS). We have also
been developing disaster prevention education and carrying out awareness-raising activities.

Disasters such as earthquakes, tsunamis and typhoons have a profound impact on society andthe economy. In addition, there are concerns about the increased risk of climate change-induced
weather disasters. As such, resolving disaster issues and mitigating damage are globally common
and urgent issues.
Tokio Marine Group has been working together with various stakeholders to develop andprovide insurance products to customers and society, while promoting various initiatives aimed
at creating a safe, secure and resilient society.

Developing and Providing Products and Services Usefulfor Disaster Prevention and Mitigation
Tokio Marine Group has been strengthening the development and provision of products andservices for protecting customers in times of need. They include insurance products covering
disaster risks, services that provide support for formulating BCP, support for the early recovery ofbusiness activities and establishment of a claims payment structure that utilizes satellites and AI.

FY2020 results

SDGs contributing to solutions[Products and services]

Tokio Marine & Nichido launched the industry’s first magnitude index-based earthquake

Promoted industry-academia collaboration in disaster risk
research● Products and services that contribute to disaster prevention andmitigation: Launched index insurance to prepare for earthquakes
and helped customers formulate business continuity plans (BCP)● Enhanced claims services using AI, etc.

insurance (EQuick Insurance for Earthquake Preparation) in March 2021, which enables prompt[Operations and social contributions]for early recovery, and started offering the product to customers in July 2021. The company●

Promoted initiatives to prepare for an ISO standard certifying
disaster preparedness● Approximately 55,000 participants in Disaster Prevention
Lessons (total as of March 31, 2021)●

payment of a fixed amount of insurance claims according to the earthquake magnitude observedin the area where customers reside. Moreover, in collaboration with the Central Community
Chest of Japan, the company has developed the “Total assist fire insurance x Red Feather Disasterprevention/reduction program,” which aims to mitigate disaster damage and provide support
is supporting disaster prevention and mitigation initiatives by making donations to the Red
Feather Community Chest corresponding to a predetermined percentage of the costs reduced
when customers choose web-based insurance contracts (clauses).

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Sustainability Library(True Insurance Professionals), we support people’s healthy and enriching lives by developing
and providing life and medical insurance products that meet more diversified and complex
customer needs.

Tokio Marine Group has been working with IRIDeS of Tohoku University to develop an
FY2020 results

ISO standard certifying disaster preparedness ( TC268/SC1 WG6). The standard is related
to infrastructure and systems necessary for disaster prevention and mitigation in smart[Products and services]

communities in line with the goals of the Sendai Framework for Disaster Risk Reduction 2015-

●

2030.

Holding Disaster Prevention Lessons to Raise Disaster
Prevention Awareness among Elementary School Children
Aiming to pass down a resilient society to future generations, Tokio Marine
Cumulative
total of50,000participants in Disaster
Prevention Lessons(As of March 31, 2021)

Group holds Disaster Prevention Lessons (“Earthquake and Tsunami”
and “Water and Landslide Disasters” editions) at elementary schools andSDGs contributing to solutions

Launched Medical Kit Yell and Medical Kit Yell R, medical insurance products with relaxed underwriting criteria in August 2020:
50,000 contracts in eight months after launch● Launched Anshin Disability Insurance and revised Household
Income Term Insurance NEO in January 2021
● Supported customers’ health and productivity management[Operations and social contributions]
Selected as a “Health & Productivity Stock” for six consecutive
years● Implemented a program to enhance health literacy●

special needs schools
around Japan. The total

Meeting a Variety of Health Needs

number of participantsin these lessons has exceeded 50,000 between

Focusing on growth areas such as the elderly, healthcare and asset formation, Tokio Marine

fiscal 2012 and March 31, 2021.

Group launched Medical Kit Yell and Medical Kit Yell R, which are medical insurance products withrelaxed underwriting criteria, in August 2020 for customers with health concerns and chronic
illnesses. We reached approximately 50,000 contracts in eight months after launch. Moreover, in
Disaster Prevention Lesson(center: Tokio Marine & Nichido President Shinichi Hirose)order to meet the need for incapacity coverage of many morecustomers, we launched Anshin Disability Insurance and revised
Household Income Term Insurance NEO in January 2021.

3

Support People’s Healthy and Enriching Lives

We also rolled out an initiative called Life Insurance Revolution

In Japan, the birthrate has been declining and the population aging at an accelerated pace. In

in 2012. Since November 2017, we have been engaged in Life

step with this trend, it has become increasingly important to solve health-related issues andInsurance Revolution Nextage, a new initiative that combines

address needs in nursing care and healthcare of the elderly.

“life insurance” and “health support” and aims to provide
optimum safeguards by protecting customers in all domains.

Tokio Marine Group simultaneously aims to contribute to solving social issues, such as

These safeguards encompass “new protection,” “asset building”

lengthening healthy life and asset life, by delivering innovative products through its integrated

and “prevention and pre-symptomatic health” in anticipation ofbusiness model for life and non-life insurance, as well as to achieve profit growth. As Hokenbito

advances in medical technology.
Medical Kit Yell pamphlet

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Promoting Health and Productivity Management
throughout the Group and Supporting Health andProductivity Management of Corporate Customers
Managing the health of employees and creating a comfor table

6

consecutive
years
selected as a “Health& Productivity Stock”

workplaces have become major issues in corporate management.
Tokio Marine Group was selected as a “Health & Productivity Stock”
for six consecutive years for its promotion of health and productivity
management. Moreover, we provide support for health and productivity

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FY2020 results

SDGs contributing to solutions[D&I promotion]
Ratio of female employees in sub-manager positions: 54.9%(Tokio Marine & Nichido, as of April 2021)● Ratio of female directors: 11.5% (Tokio Marine & Nichido, as ofApril 2021)●[Operations and social contributions]
Conducted Group culture and value survey (response rate 84%):
scored 4.3 out of 5 (Group Attachment)● Supported the elderly and people with disabilities●

management of our corporate customers by leveraging the know-how
cultivated through our own health and productivity management.

Enhancing the Health Literacy of Employees and Agents
Tokio Marine Group supports employees and agents in enhancing their health literacy in its
capacity as a special partner of the Japan Healthcare Master Certification, which aims to improve
the knowledge and skills necessary to lead a healthy life.

Developing a System to Establish D&I into Corporate
CultureTokio Marine Group promotes D&I in Japan and overseas, andhuman resources acquired through overseas M&A have been
thriving as collaborative group leaders and global committee
leaders. In 2019, Tokio Marine Group Women’s Career College
was established to promote female employees’ voluntary4

Promote and Support Diversity and Inclusion

career building and encourage active participation. We havebeen proactively working to eliminate the gender gap as a

Tokio Marine Group Women’s
Career College (fiscal 2019)

top priority in our D&I promotion.
As the economy and society becomes more sophisticated and globalized, we need to create asociety where everyone, including disadvantaged people and people with disabilities, can live

We are also focusing on promoting internal venture programs that support the endeavors ofwith peace of mind and to accept, promote and utilize diversity. Globally, widening income

mainly young employees to explore new innovations, as well as on relaxing side-job rules.

inequalities, rising youth unemployment rates, unequal educational opportunities due topoverty, gender or other factors are major issues to be solved.

Ingraining a Shared Core Identity

Tokio Marine Group promotes diversity and inclusion (D&I) group-wide. We have been sharing

We have been working to ingrain a shared Tokio Marine Group core identity among all Group

best practices and working to promote diversity and ingrain the D&I culture throughout theemployees through various measures, such as President and Group CEO Satoru Komiya’s

Group. With regard to human rights issues, we have been implementing improvement activities

remote world tour during the COVID-19 pandemic. Moreover, through the internalization of thiswhile conducting human rights due diligence.

corporate culture, we aim to establish our purpose at the heart of all activities encompassing
from individual actions to management decisions (the essence of governance) and to create
workplaces where every employee can thrive.
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Realizing a Symbiotic Society by Supporting the Elderly
and Persons with Disabilities

Responding to Increasingly Sophisticated and Elaborate
Cyber Risks

Tokio Marine Group supports the elderly and people

In step with the advance of digital innovation, new risks are emerging, such as increasinglywith disabilities in cooperation with NGOs with thesophisticated and elaborate cyberattacks targeting companies and other organizations.

aim of realizing a symbiotic society where people
can play an active role regardless of age or gender.

Tokio Marine & Nichido has been providing Cyber Risk Insurance

In addition to encouraging the participation ofsince 2015. In 2020, we opened the Tokio Cyber Port, anGroup employees in Courses to Foster Support

online information lounge on cybersecurity countermeasures,for Dementia Care, we are working with the Japan
Deafblind Association (JDBA), the Japanese Para-Group employees watching para-sports(February 2019)

Sports Association (JPSA) and the Japan Inclusive Football Federation (JIFF) to support persons

raising awareness among companies and other customers
about cybersecurity and encouraging them to strengthencountermeasures.

with disabilities and promote understanding of sports for persons with disabilities.
Tokio Cyber Port website

5

Facilitate and Foster Innovation throughDigitalization

Providing Insurance Products and Services in Response
to Traffic Technology Innovation

With the advance of digital innovation, we have entered an era in which anyone in the world can

In light of the advances in autonomous driving technology and the launch of full-scaleconnect globally through their smartphones.

demonstration tests of autonomous vehicles on public roads, we need to respond to new risks inroad safety.

Tokio Marine Group’s mission is to provide safety and security through insurance products andservices by utilizing digital tools. We will continue to contribute to anticipating traffic risks

Tokio Marine Group provides insurance products that respond to traffic innovation and offers

and preventing traffic accidents by providing insurance products and services ahead of traffic

accident support and safe driving support services leveraging telematics and Internet of Things

technology innovation and other advances.

(IoT) technologies. For the first time as a major insurance

FY2020 results

SDGs contributing to solutions

company in Japan, we started providing Drive Agent
Personal, an advanced service for individual customers[Products and services]
Continued to provide Cyber Risk Insurance● Developed Drive Agent Personal with dual-camera driving
recorder (launched in April 2021)● Insurance procedures using smartphones●[Operations and social contributions]●Continued support for the “Daijoubu Campaign” for crime anddisaster prevention and traffic safety

utilizing its original driving recorder, as a rider for auto
insurance in April 2017, providing advanced accident
response, safe driving support and safe driving diagnosis.
From April 2021, we have also been offering a dualcamera driving recorder that captures video of both theDual-camera driving recorderfront and rear directions from inside the car.

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Sustainability LibraryProtect the Natural Environment

Lifestyles and society have changed, and we now live in an era where everyone has access tosmartphones. Tokio Marine Group has developed a smartphone app called Mobile Agent thatallows customers anytime and anywhere to check points of contact, send insurance-related
inquiries, view details of their insurance policies and make an accident report by identifying

Since our lives are supported by a safe and secure supply of food and water, the preservation of

the location of an accident via GPS. Since January 2019, we have started providing discounts

the ecosystems, biodiversity and wetlands that produce them is a global priority.

to customers who choose web-based policies (auto insurance and Super Insurance) during thecontracting process and have been improving the app’s operability. Additional efforts that have

Tokio Marine Group started planting mangroves in 1999 as a project to commemorate the 120th

been made to increase the functionality include reinforcement of its feature to provide disaster

anniversary of Tokio Marine & Nichido. Since then, we have been engaging in the project forand evacuation information and the sharing of policy details among family members.

more than 20 years as an “insurance for the future of the earth” to pass down a safe and secureenvironment to future generations (total of 11,618 ha as of March 31, 2021). We announced theIn December 2020, we rolled out Remote Raku Raku Tetsuzuki, a one-stop online service for

Mangrove Planting 100-Year Declaration in 2007 and the Mangrove-Based Value Co-creation

customers to view a proposed insurance product and its description and apply for it on their

100-Year Declaration in 2019, which aims to create value by providing mangrove-based services

smartphones and other devices. Through this service, we have realized seamless and paperless

together with forestry NGOs and other organizations. We also participate in the United Nations

procedures that also make customers feel at ease.

Communities of Ocean Actions to Achieve Goal 14 of the SDGs and are working to preserve
biodiversity and wetlands through international cooperation.
Moreover, we promote nature conservation activities that are aligned with local needs in various
countries and regions around the world. For example, in the United States, where forest wildfires
are a serious concern, Philadelphia Insurance Companies (PHLY) has implemented the PHLY 80K
Trees Campaign, while in Japan, where forest maintenance is a challenge, we are promoting
forest conservation activities through tree thinning in partnership with Aki City in Kochi
Prefecture.

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Provide Education to Children

One of our major responsibilities is providing education to children, who will lead the future.
As various social issues become increasingly complex and diverse, our responsibility for future
generations is likewise increasing.
Tokio Marine Group hosts programs to consider solutions to environmental and social issues
with children and provides other opportunities for education in order to pass down a better
natural environment and society to future generations. In Japan, we support economicallydisadvantaged students with opportunities for learning and advancing to higher education
by engaging in initiatives through foundations such as providing them with scholarships andadministering assistance programs for children orphaned by traffic accidents.
In addition, Tokio Marine Group has been working to raise children’s environmental awarenessthrough Green Lessons and disaster prevention awareness through Disaster Prevention Lessons.
We have also provided the career education program Group Work on Managing Risks andOpportunities. More than 100,000 students have participated in these programs as of March
31, 2021. Overseas, Tokio Marine & Nichido Fire Insurance Company (China) Limited has been

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Disclose Highly Transparent andTimely Information

In recent years, there has been an increase in ESG investment that utilizes non-financial
information such as environmental, social and governance (ESG) factors in addition to corporate
financial information for investment decisions. Tokio Marine Group has been working to further
enhance its contributions to solving social issues through its core business while enhancing thetrust of shareholders and investors through the disclosure of highly transparent and timely ESG
information.
We began disclosing sustainability information in the 2000s, and since fiscal 2017 we have beenworking on climate-related information disclosures in line with the recommendations of the
Task Force on Climate-related Financial Disclosures (TCFD) through the publication of integrated
annual reports and sustainability reports.
As a result, our Integrated Annual Report 2020 received the Award of Excellence at the 23rd
Nikkei Annual Report Awards.

carrying out a disaster awareness-raising program while Hollard Group in South Africa has been
providing the StreetWise Finance financial literacy education program.
These programs are carried out mainly by employee volunteers. Tokio Marine Group promotes
initiatives to solve social issues with the participation of all employees by setting the target of a
100% participation rate (total) in social contribution activities.

Green Lessons

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Tokio Marine Group’s

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2-3 Governance Initiatives

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Sustainability LibrarySpecial Feature: Tokio Marine Group’s Sustainability Management— For Future Generations
Looking a step ahead into the future for various stakeholders, Tokio Marine Group has clearly

Efforts to datedesignated “future generations” as one of its key stakeholders.
Social value

It is our responsibility to sustainably pass on the environment to future generations by

Business value

implementing climate change countermeasures and preserving biodiversity while supportingthese generations in taking on challenges through children’s education.

1 Combat climate change

Mangroveplanting

In order to hand down a sustainable environment and society to all people who could be our
stakeholders in the future, we will promote measures to combat climate change, work to protect
the abundance of nature and provide education to children through business activities and2 Improve disaster resilience3

Support people’s healthy
and enriching lives

Support for
the JOC JuniorOlympic Cup
Swimming
Tournament

Support for
acquisitionof the Japan
Healthcare
MasterCertification

N Program(supporting
young
physicians togain clinicalexperience)

Services tosupport healthand productivity
management

4

Promote and support
diversity and inclusion

Support forparasports

Fosteringsupporters of
persons withdementia

Job assistancefor single
mothers

Microinsurance

Facilitate and foster
innovation throughdigitalization

Universal
consulting
services using
an eye tracking
deviceDisasterExperience AR
app

Predictionbased multihazard solutions
using digitaltwin technology

Cyber Risk
Insurance

Protect the naturalenvironment

Collaborative
afforestation
efforts with
Kochi Prefecture

Green Lessons

Planet GENKI
Program

Green Gift
Project

Provide education tochildren

Financial assistancefor children orphaned
through traffic
accidents andscholarships forchildren whose parents
died from illness

Scholarships forstudents at Japanese
universities andexchange students
from ASEAN nations
and financial assistancefor researchForfuturegenerations

Investors

Government

Citizens
Society
Organizations

Customers

Realize the Group’s
medium- to long-term growth5
Employees

SolvingsocialissuesBusiness
activities

Business
partners

6

Agents7

Present

5 years later

20–30 years later
Time frame

Restoration
projects of thecoastal forestsof the Tohoku
regionInsurance forrenewableenergy power
generation
projects

Industryacademia
collaborative
research on
disaster risks

social contributions.

Value forstakeholders

DisasterPrevention
Lessons(“Earthquake
and Tsunami”
and “Water
and Landslide
Disasters”
editions)

Support for theformulation of
BCPs

Literacy educationand education for
girls
Group Work on
Managing Risks andOpportunities

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2-3 Governance Initiatives

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Sustainability LibrarySpecial Feature: Tokio Marine Group’s Sustainability Management— Global
In order to continue delivering safety and security even 100 years from now, Tokio Marine Group

Tokio Marine Group also promotes efforts to resolve social issues through participation inworks with stakeholders to promote efforts to solve social issues glocally and create a positive

international initiatives and has been contributing to the achievement of global goals, including

growth cycle in various parts of the world.

the United Nations SDGs as well as those specified under the Paris Agreement and the Sendai
Framework for Disaster Risk Reduction 2015-2030.

RegionGlobalEfforts to resolve glocal issues

Material issues• Developing and providing insurance package for offshore wind power
generation projects• Acquiring GCube, a leading player in the renewable energy business field• Supporting the widespread use of renewable energy globally such as byoperating a renewable energy fundCombat climate change– Transition toa decarbonized society

Asia Pacific(including Japan)

Americas• Working with the tree-planting NGOs ACTMANG, OISCA and IMSE since1999 to promote the Mangrove Planting Project in nine countries in the
Asia-Pacific region (Tokio Marine & Nichido)• Promoting mangrove planting in Guam and Thailand in collaboration withNGOs
• Providing Disaster Prevention Lessons, which started after the Great
East Japan Earthquake, for 10 years and promoting disaster prevention
education on earthquakes and tsunamis as well as water and landslidedisasters• Expanding the scope of the activity to China and Indonesia and promoting
disaster prevention education worldwide• Working with the Arbor Day Foundation since 2015 to promote thetree planting project PHLY 80K Trees Campaign in the United States,
where forests are suffering serious damage from wildfires and storms(Philadelphia Insurance Companies)• Providing the financial literacy education program StreetWise Finance(Hollard Group)

Europe and Africa

Improvedisaster resilience– Promoting
disaster prevention
and mitigation

Protect
the natural environment– Passing on the irreplaceable
global environment

Efforts through international initiatives• As a co-chair of The Geneva Association’s Climate Change and Emerging
Environmental Topics (CC+EET) Working Group, Tokio Marine Group isleading surveys, research and dissemination of information on climaterelated issues• Promoting the creation of a framework for disclosure of climate-related
information and working to instill it in Japan and overseas for morewidespread use as a member of the TCFD
• Promoting research and impact assessment of climate change using global
weather model data and disseminating findings in collaboration with The
University of Tokyo, Nagoya University and Kyoto University• Promoting disaster prevention glocally through participation in the UNDRR
Private Sector Alliance for Disaster Resilient Societies (ARISE)• Participating in the Asia-Pacific Financial Forum (APFF) as a Sherpa andleading discussions on disaster risk financing and insurance, which wereidentified as a priority issue by the Finance Ministers Process (FMP) of the
Asia-Pacific Economic Cooperation (APEC)• Promoting efforts toward the issuance of an international standard
originating from Japan (ISO standard certifying disaster preparedness)through industry-academia collaboration with Tohoku University• Announcing the Mangrove-based Value Co-creation 100-Year Declarationand joining the United Nations Communities of Ocean Action forsupporting the implementation of SDG 14 in 2019 to contribute to
the preservation of biodiversity and wetlands through the creation ofmangrove forests

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1.4 Tokio Marine Group’s SDG Initiatives

Tokio Marine Group’s Eight Material Issues and 17 SDG Goals
Tokio Marine Group provides various products and services and is undertaking initiatives to realize a sustainable society.
The eight material issues the Group has defined are closely aligned with the 17 SDG goals. We will strive to contribute to the attainment of the SDGs by resolving these material issues.
Perspectives

Eight material
issues

17 SDG goals

Tokio Marine Group’s initiatives

SDGs
targets

Providing value through products and services
Package insurance for offshore wind power generation● Impairment Liability Coverage for Geothermal Power Generation
Operators● Insurance products for renewable energy (solar, wind, biomass,
geothermal, hydraulic power) operators● Renewable Energy Fund, green bond investments●

7. Affordable and clean energy(Ensure access to affordable, reliable, sustainable andmodern energy for all)Combatclimatechange7.1,2,3,a

13.1,3●

Green Gift Project, Mangrove Planting Project

13.1

●
●

Insurance products for renewable energy (solar, wind, biomass,
geothermal, hydraulic power) operators● Package insurance for offshore wind power generation● Renewable Energy Fund, green bond investments● Web-based insurance policies and contracts, Mobile Agent Personal,
Raku Raku Tetsuzuki (Quick and Easy Online Procedures)● Promoting the use of recycled automobile parts● Insurance for environmental liabilities and soil purification●

13. Climate action(Take urgent action to combat climate change and its
impacts)

Providing value through other means
Auto insurance eco mark certification● Promoting the use of recycled automobile
parts●

Green Lessons, Disaster Prevention Lessons
Natural disaster risk seminar

Achieving carbon neutral status
Reduction in CO2 emissions● Purchase of green power●●● Promoting initiatives to prepare for an ISO
Supporting the formulation of business continuity plans (BCP)
Accident response services during large-scale disasters using digitalstandard certifying disaster preparedness● Disaster Prevention Lessons
technologies (AI to analyze images taken by satellites; WebRTC; and● Research on climate change and natural
reservation of on-site investigations via smartphones)● BELFOR’s Early Disaster Recovery Support Service
disaster risk through industry-academia● NADIAct disaster prevention and mitigation alert system forcollaborative research● Local information network during a disastercompanies● Flooding risk projection system● EQuick Insurance to prepare for earthquakes● Total assist fire insurance x Red Feather Disaster prevention/reduction
program● Disaster Experience AR app● Natural disaster risk consulting●●

For theEnvironment

11.5,b
Improvedisasterresilience

11. Sustainable cities and communities(Make cities and human settlements inclusive, safe, resilientand sustainable)

Obtaining ISO 14001 environmental
management system
Reduction in CO2 emissions● Purchase of green power●

11.6

Protect
the naturalenvironment

6. Clean water and sanitation(Ensure availability and sustainable management of waterand sanitation for all)

6.6,b

14. Life below water(Conserve and sustainably use the oceans, seas and marine
resources for sustainable development)

14.1,2

15. Life on land(Protect, restore and promote sustainable use of terrestrial
ecosystems, sustainably manage forests, combat
desertification, and halt and reverse land degradation andhalt biodiversity loss)

●

●
●

●

●

Green Lessons

Green Gift Project●

Mangrove Planting Project
Planet GENKI Program●●●

15.1,2

Green Gift Planet GENKI Program, Mangrove Planting Project
Insurance for environmental liabilities and soil purification

Green Gift Project
Insurance for environmental liabilities and soil purification

Mangrove Planting Project
Planet GENKI Program
Ten-Year Restoration Project of the Coastal
Forests of Tohoku Region affected by the Great
East Japan Earthquake● Green Lessons (delivery classes)●●●

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Tokio Marine Group’s

Tokio Marine Group’s

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17 SDG goals

2-3 Governance Initiatives

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Tokio Marine Group’s initiatives

SDGs
targets

Providing value through products and services

Providing value through other means
Group Work on Managing Risks andOpportunities● Room to Read’s educational support program indeveloping countries●

Facilitate
and foster
innovation
through
digitalization

8. Decent work and economic growth(Promote sustained, inclusive and sustainable economic
growth, full and productive employment and decent work
for all)

8.6
8.5,8

●
●

●

9.5,a
9. Industry, innovation and infrastructure(Build resilient infrastructure, promote inclusive andsustainable industrialization and foster innovation)●

Promoting health and productivity management
PRODOR career matching service●

Work style reform

Digital strategy
Providing support for establishing Mobility as a Service (MaaS)(Insurance for the MaaS field, providing risk consulting)●Research on climate change and natural disasterrisk through industry-academia collaborative
research, research on natural disaster risk

Cyber Risk Insurance
Tokio Cyber Port● Response to the Act for Facilitating New Business Activities of Smalland Medium-sized Enterprises (formulation of BCP), awareness-raising
activity for risk financing, providing insurance)
●
●

9.3

Development of weather insurance and microinsurance jointly withIFFCO-TOKIO● Efforts to increase prevalence of medical insurance for low-income
earners●

1. No poverty(End poverty in all its forms everywhere)

1.5

2. Zero hunger(End hunger, achieve food security and improved nutritionand promote sustainable agriculture)

2.3

Development of weather insurance and microinsurance jointly withIFFCO-TOKIO● Efforts to increase prevalence of medical insurance for low-income
earners●

Mobile Agent
Drive Agent Personal (DAP)
Drive Agent for Corporate Policyholders● One Day Auto Insurance●

Promoting health and productivity management
Initiatives for living benefits● Medical Kit Yell, Medical Kit Yell R● Anshin Disability Insurance● Household Income Term Insurance NEO● Anshin Nenkin Kaigo, Anshin Nenkin Kaigo R● Medical Assist consultation service● “Medical Note for Tokio Marine Group” online service● Calomama health guidance app● “NouKNOW™” digital tool for checking brain health● “Train Your Brain” program to enhance brain functionality● Insurance products for regenerative medicine● Dementia Support Plan
● Pension-Type Nursing Care Coverage Plan with Additional Coverage for
Dementia● Liability insurance for nursing care service providers● Investment Trust to Fight Cancer●

Products corresponding to LGBT
Insurance for supporting initiatives for reducing human rights risk inbuilding supply chains

●

●

3.6
For Society●●

3. Good health and well-being(Ensure healthy lives and promote well-being for all at all ages)

3.8,d

●
●

10. Reduced inequalities(Reduce inequality within and among countries)

10.2

Participation in demonstration tests on publicroads for autonomous vehicles●●

Supportpeople’shealthy andenriching
lives

Research on climate change and natural disasterrisk through industry-academia collaborative
research, research on natural disaster risk
● Initiative to support low incomes in the UnitedStates●Supporting the Center for iPS Cell Research andApplication (CiRA), Kyoto University
Supporting the provision of Japanese-language
medical services (U.S.)● Industry-academia collaborative research withThe University of Tokyo and Tohoku University●

Support for dementia care
Seminar on caregiving skills
Activities associated with an elderly watch
support network project● Support for sports by persons with disabilities
and Special Olympics● Gold Partner of the Tokyo 2020 Olympic andParalympic Games● Support for NPO Sawayaka Welfare Foundation● Support for Japan Deafblind Association●●

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Tokio Marine Group’s

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17 SDG goals

2-3 Governance Initiatives

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Tokio Marine Group’s initiatives

SDGs
targets

Providing value through products and services

Providing value through other means

Web-based insurance policies and contracts (clauses), Mobile Agent
Personal, Raku Raku Tetsuzuki● Promoting the use of recycled automobile parts● Drive Agent Personal (DAP)● Smart Insurance Claims navi (web-based response service during
automobile accident)●

12.2,5,8

Supportpeople’shealthy andenrichinglives

12. Responsible consumption and production(Ensure sustainable consumption and production patterns)●

12.2,4,8

16. Peace, justice and strong institutions(Promote peaceful and inclusive societies for sustainable
development, provide access to justice for all and build
effective, accountable and inclusive institutions at all levels)

For SocietyHome Choice Assist
Home Cyber Risk Rider● Designated Equipment Water Disaster Rider (no conditions for flooding)● Cyber Risk Insurance● Recall Insurance●●

Legal expenses cover

●
●

16.5

Policy for response to customer feedback
Managing prevention of transactions involving
conflicts of interest

Eliminating gender gap (Tokio Marine Group
Women’s Career College (TWCC), etc.)● Promoting active roles for older employees● Promoting global human resources strategy● Promoting the employment of persons withdisabilities●

Promoteand support
diversity andinclusion

5. Gender equality(Achieve gender equality and empower all women andgirls)

5.1,5●●Provideeducation
to children

4. Quality education(Ensure inclusive and equitable quality education andpromote lifelong learning opportunities for all)●

Green Gift ProjectRoom to Read’s educational support program in developing countries
Streaming “Let’s Learn about SDGs” series of videos

4.1,3,6

Group Work on Managing Risks andOpportunities
Tokio Marine Kagami Memorial Foundation,
Educational Development Fund, Sports
Foundation● N Program to support young physicians to gain
clinical experience●●●

Providing products and services for resolving social issues incollaboration with agents● Launching Maritime Technology Innovation Consortium (MTIC)● Overseas Investment Insurance●For
Governance

Disclosehighlytransparent
and timely
information

17. Partnerships for the goals(Strengthen the means of implementation and revitalize theglobal partnership for sustainable development)

17.17

Appropriately disclosing information
by strengthening intelligence related to
information disclosure, including the Task Forceon Climate-related Financial Disclosures (TCFD)

United Nations Global Compact
Principles for Responsible Investment● United Nations Environment Programme
Finance Initiative (UNEP FI)● TCFD pilot group of Principles for Sustainable
Insurance (PSI) advocated by UNEP FI● The Geneva Association’s Climate Change
and Emerging Environmental Topics (CC+EET)
working group● ClimateWise● Private Sector Alliance for Disaster Resilient
Societies (ARISE) of United Nations Office forDisaster Risk Reduction (UNDRR)● Principles for Financial Action for the 21stCentury● Eco-First Program by the Ministry of theEnvironment●●

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Initiatives in Various Locations

The Sustainable Development Goals (SDGs) are goals for the world to develop sustainably

Tokio Marine Group strives to help solve social issues through business activities. According-through joint efforts by all governments, companies and citizens to eradicate poverty, give allly, its employees have been engaging in initiatives all around Japan that contribute to achiev-

persons equal opportunities, protect the planet’s environment and make better living possible.

ing the SDGs from the perspective that is closely aligned with needs in each region.

Tokio Marine Group has been working to contribute to achieving the SDGs not only by offering
products and services but also by engaging in a variety of social contribution activities with theparticipation of all employees through our core businesses.

Hokkaido
Contributing to the Local Economy by Resolving RegionallySpecific Issues
Tokio Marine & Nichido considers problem-solving in respective locations leads to helping
achieve the SDGs through regional revitalization. In Hokkaido, we have developed a scheme forcompensating purchases of replacement feed when a natural
disaster or an unforeseen and sudden event has prevented
the harvesting of the necessary amounts of rough feed,
including grass and dent corn, which is indispensable in dairy
farming as cow feed. By helping to reduce the risks of dairy
farming, we are improving disaster resilience in the area aswell as contributing to a more stable local economy.

Kobe (Kobe Automobile Industry Production Department)
Activities to Promote the SDGs among Partner Companies
through the Initiatives of Individual Employees
Tokio Marine & Nichido is supporting the agents, who are our business partners, by presenting

Won the SDGs Strategy/Economic Value Award at the 2nd Annual Nikkei SDGs
Management Grand Prix
Tokio Marine Holdings won the SDGs Strategy/Economic Value Award at the 2nd Nikkei
SDGs Management Grand Prix, which recognizes advanced companies that contributeto the achievement of the SDGs advocated by the United Nations.
The award recognizes companies that work toward solving social, economic and environmental issues through their businesses and improve corporate value. Based on the
results of a survey conducted by Nikkei Inc., an external review committee comprehensively reviews 731 listed companies in Japan. Tokio Marine Holdings received theaward for the development of casualty insurance for offshore wind power operators aspart of its efforts to promote the spread of renewable energy.

concrete measures for achieving the SDGs and formulating action statements. The company’s Kobe
Automobile Industry Production Department has made the “No Plastic
Bag Declaration” poster with the participation of all employees andimplemented an initiative to encourage employees to bring theirown reusable bags. The department has been engaging in activities
to achieve the SDGs together with agents through the practices ofindividual employees, including the use of reusable bags to replace
the disposable paper bags previously used for sales activities. It willcontinue its climate change action and other activities by raising theawareness and changing the behavior of each employee.
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Tokai-Hokuriku (Business Support Department, Aichi Government Sector & Financial
Institutions Department, Aichi North and South Branches)

Promoting the SDG-Related Activities of Regional
Companies through Collaboration with Local Governments

Tokio Marine Group’s

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MiyazakiCommunity Building That Is Kind to All People
through Collaboration with WHILL Inc.
Tokio Marine Group has been carrying out new initiatives that

As part of efforts to build momentum for attaining the SDGs in the Tokai-Hokuriku area, Tokio Marine

leverage digital tools and technologies to tackle ever-changing& Nichido collaborated with Aichi Prefecture, the city of Nagoya and The Juroku Bank, Ltd. to holdsocial issues. In the Mobility as a Service (MaaS) field, we are

the SDGs Festival in Nagoya Marunouchi, where the company set up the “SDGs Terrace” information-

working to support the building of MaaS itself by providing

sharing section as the festival’s main feature. Aiming at introducing the activities of companies

not only relevant insurance products and risk consulting

working to achieve the SDGs and at fostering exchange between companies, the terrace was set

but also call center services for on-demand transportation

up at the company’s Nagoya Building from November 2020 to January 2021 and visited by not

and small-scale mobility. In Miyazaki City, which served as aonly representatives of companies and local governments but also many members of the public.

training camp for athletes for the Tokyo 2020 Olympic and Paralympic Games, we collaborated with

Tokio Marine & Nichido also signed a memorandum with Nagoya City and Nagoya Credit Guarantee

WHILL Inc., a personal mobility company that has garnered attention in the last-mile area in recent

Corporation in May 2021 to create the Nagoya City SDGs Promotion Platform. In its capacity as ayears, to hold an experiential event to promote understanding of persons with reduced mobility andcollaborative partner, the company is working to promote the SDGs at local companies and agentsto build communities that are kind to both residents and visitors. We will continue to support thethat are platform members by creating SDGs introduction guidebooks for mid-level enterprises andhealthy and enriched lives of all people through the generation and support of digital innovation.

small- and medium-sized companies as well as promoting understanding and awareness about theSDGs using the card game “Regional Revitalization through the SDGs.”

Throughout Japan
Promoting and Spreading Diversity and Inclusion
through Seminars
Tokio Marine & Nichido has held lectures at chambers ofcommerce, local government offices, financial institutions
and companies throughout Japan regarding the current
status and risk management of the four major types ofharassment. Through the lectures, the company fosters
a correct understanding of sexual harassment, power
harassment, harassment against expectant mothers and Seminar lecturer: Masahiko Yokoyama,
discrimination against LGBTQ persons in the workplace. The Tokio Marine & Nichido (senior meister andharassment prevention consultant, Grouplectures also provide information on what action should be Account Marketing Department)
taken as individuals and companies. In parallel with efforts to realize gender equality and promote
diversity and inclusion within Tokio Marine & Nichido, the company provides small- and mediumsized companies with support to formulate workplace power harassment prevention measures,
which will become mandatory from fiscal 2022 in accordance with the revised Act on Comprehensive
Promotion of Labor Policies, and other information.
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1.5 Initiatives to Promote Sustainability within the Group
Enhancing Sustainability Communication

Sustainability Training

From fiscal 2015, we commenced the Sustainability Key Persons (SKP) Seminar for SKPs at Group

Tokio Marine & Nichido conducts sustainability training through e-learning for all employees once acompanies and branch offices of Tokio Marine & Nichido. The seminar aims to share information

year to promote understanding and sharing of the philosophy behind the company’s sustainability

and exchange opinions on the most current sustainability trends as well as the Group sustainability

activities. In addition to affirmation of the Sustainability Charter, the training includes topics suchstrategies for the purpose of creating social value and raising corporate value. In July 2019, we invited

as confirmation of environmental footprint reduction targets and the environmental management

Ai Ohara, Director of Japan Innovation Network, to give a lecture entitled “Exploring the Link between

system and confirmation of the company’s community and social contribution initiatives. Key persons

the SDGs and Business,” which was followed by a group discussion to facilitate better understandingin each workplace promote participation in the training.

and internalization of sustainability and SDG concepts. In February 2020, Kunji Matsuda, Secretary
General of the Japan Inclusive Football Federation, was also invited to give a lecture under the theme

Community and Social Contribution Activities with the Participation of All Employeesof “Creating an Inclusive Society through Football” to deepen our understanding in this area.

Tokio Marine Group is implementing different local community and social contribution activities
around the world that emphasize voluntary participation by employees and tie-ups and collaboration

To help resolve social issues and perpetually raise the Group’s corporate value, we will continuouslywith NPOs and other groups.

hold these meetings and seminars in the future in order to improve the sustainability mindsets andskill levels of employees.

In addition to aiming to conduct ongoing local community and social contribution activities at each
workplace and Group company, we have designated October and November as Sustainability Months
every year with the aim of promoting employee-driven sustainability activities. Many employees takepart in a variety of local community and social contribution programs during this period in different
parts of the world.

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Support Systems and Donations

Tokio Marine Group CEO Recognition for Sustainability

All Tokio Marine Group companies encourage the proactive participation of their employees in local

To promote the fostering of a corporate culture in which each employee engages in sustainability as

community and social contribution activities by introducing them to activities in which they may

his/her own issue and ensure this contributes to the community and helps create corporate value, inbe able to participate or by creating a volunteer leave system or an award program to recognize

fiscal 2015 Tokio Marine Group expanded Tokio Marine & Nichido’s award system to the entire Group

employees’ active efforts in local community and social contribution activities.

and established the Tokio Marine Group CEO Recognition for Sustainability. In April 2020, a total of 21

Overview of Support Systems/Programs and Fiscal 2020 Results (Tokio Marine & Nichido)

outstanding initiatives implemented in fiscal 2020 at Group companies and Tokio Marine & Nichido’s
branch offices were commended.

Matching gift system

Volunteer leave/leave ofabsence system

A system in which the company makes a donation matching the amount voluntarily donated by employees (6 cases totaling 237,880 yen)
A system to support employees for their volunteer time (used by 9 employees)• Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year to participate in volunteer activities that include relief efforts in a disaster and support for social
welfare institutions or groups relating to persons with disabilities, the elderly and children’s
welfare facilities, etc.
• Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six months
and up to two years, in principle, to participate in a volunteer program recognized by thecompany, particularly actions with a high degree of social contribution in a social welfare
institute, etc.

Share Happiness ClubA donation program operated by employee volunteers
In fiscal 2020, a total of 2,425,500 yen donated by 1,294 employees was distributed to thefollowing organizations:• Watari Greenbelt Project• Childline Support Center Japan• Japan Deafblind Association• WaterAid Japan• Japan Rescue Association• The Nature Conservation Society of Japan• Usunova• Japan Inclusive Football Federation

Sustainability Months

Months for strengthening initiatives for proactively carrying out local community andsocial contribution activities across the entire Tokio Marine Group (October–November)

CEO Recognition
for Sustainability

We commend excellent initiatives at Group companies and at Tokio Marine & Nichidobranch offices that lead to the resolution of issues in communities and to the generation of
corporate value. (For details, please refer to the “Tokio Marine Group CEO Recognition for
Sustainability” below.)

Sustainability Performance Data (Employee participation rate in volunteer activities, Number of employees
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Organizational Structure for Promoting Sustainability

Sustainability

Group

Board of Directors

Accelerating Initiatives to Solve Social Issues under a New
Promotion Structure

Two-hour meetings held
four times annuallyManagement Meeting

CEO

Sustainability Committee(comprised of the CEO and C-suite)

CSUO

1

Tokio Marine Group has contributed to solving social issues by protecting customers andSecretarial Oﬃce

society in times of need. As these problems become increasingly complex and serious, we willneed to promote initiatives that focus more on social sustainability. In this regard, we have2

clearly identified future generations as stakeholders and redefined our sustainability strategy as

3Working Group
Products andservices(insurance andinvestments andﬁnancing)

initiatives for contributing to realizing a sustainable society as well as growth for the Group, all
the while balancing business activities with the resolution of social issues.

Operations(including
diversity andinclusion (D&I))

Socialcontributions

Task Force

Communications

Businessstrategies

TCFD

Diversity
Council*

Departments in charge of corporate planning, international
business development and ﬁnancial planning

In April 2021, we established the position of Group Chief Sustainability Officer (CSUO) andestablished the Sustainability Committee chaired by the CSUO and operated as a global

Group Companies

committee. The committee is responsible for promoting Group-wide initiatives while
coordinating with subcommittees and task forces, which are subordinate to the committee,

Group companies in thedomestic non-life
insurance business

depending on the aspects of par ticular social issues. Under this structure, we aim toGroup companies
in the domestic
life insurance businessGroup companies in thedomestic ﬁnancial andother businesses

Group companies
in the international
insurance businesssimultaneously achieve two goals, specifically, enhancing the Group’s social value by solvingsocial issues through our business activities and contributing to a sustainable society; andenhancing our economic value by achieving medium- to long-term growth for the Groupthrough such initiatives.
Tokio Marine Group will realize medium- to long-term growth while promoting a sharedunderstanding of the aims and context of our mid- to long-term sustainability strategy* A body aimed at building consensus among Group companies regarding important D&I themes (e.g., fostering female executive
candidates, making companies more inclusive)(1) Role of the Sustainability Committee
Deliberates on Tokio Marine Group’s sustainability strategies● Oversees the overall management and execution of sustainability
strategies● Reports to and submits matters for discussions to the Board of
Directors and in relevant management meetings(2) Roles of other organizations●

throughout the Group and strengthen our initiatives to solve issues relating to a sustainable<Matters discussed by the Sustainability Committee>

earth and society.

May 6, 2021:

Jul. 6, 2021:

Formulation of sustainability strategies, systems
for executing the strategies and key issues inimportant areas
Implications of external trends for the Group andannual plans for organizations that will carry out
initiatives and top priority policies

Aug. 31, 2021: (1) Positioning of the sustainability report(2) Initiatives for climate change and TCFD
disclosure, etc.
Dec. 3, 2021:

1 Secretarial OfficeHandles administration for the committee (as well as
the subcommittees and task force) and promotes thesustainability strategies.
2 Working Groups
Formulates and executes annual plans for respective
issues, with input from relevant departments of Tokio
Marine Holdings and members of Group companies.
3 Task force
Organizes members of projects tasked withstrengthening short-term initiatives.

(1) Reconfiguration of sustainability report(2) Formulating plans for the next fiscal year

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2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

1.7 Stakeholder Engagement

Tokio Marine Group’s

2-3 Governance Initiatives

Stakeholders

Promoting Initiatives Together with Various stakeholders
In implementing high-quality corporate management, we believe it is essential to develop a
relationship of mutual trust through dialogue with customers and all other stakeholders.

Customers

3

Sustainability Library

Engagement
Links
PolicyContents

We continually provide customers and society with“safety and security.” We will continue to promptly
and appropriately provide even higher quality
products, services and processes that meet the
expectations of our customers.

Basic knowledgeof insurance

Customersatisfaction levels

Naruhodo Insurance Guide (Basic)(in Japanese)
Naruhodo Insurance Guide (Life Events)(in Japanese)
Response to Customer Feedback

We are promoting a deeper understanding of Tokio Marine Group’s thinking, values andvarious types of initiatives based on customer opinions (customer compliments, complaints
and other opinions and suggestions) received by Group companies, and through engagementwith shareholders and investors, dialogue with agents, communications with employees,

Shareholders
and Investors

communications with external environmental, social and governance (ESG) and socially responsible
investment (SRI) rating agencies and opinion exchange with external experts (Sustainability
Dialogue). Using the obtained feedback, we identify issues of the entire Group and at each Group
company.

To assure transparent and fair management, we work Dialogue withshareholders andfor timely and appropriate information disclosure,investors
while implementing a variety of measures to realize
constructive dialogue with domestic and overseas
shareholders and investors.
Disclosure policy

We emphasize mutual trust with our agents andcombine our strengths to meet the needs ofcustomers while cooperating to promote mutuallysound growth and development.

Cooperation withinsurance agentsBusiness
Partners

We aim for healthy mutual growth and developmentwith our business partners.

Cooperation
with business
partners

Sustainability in the Value Chain

EmployeesatisfactionlevelsFair Personnel System and Management(Raising Employee Satisfaction Levels)

Employees

We respect each and every employee as individuals
and recognize their dignity and value, and pay
careful attention to ensure that they can fulfill
their responsibilities to their families. We aim
to be a professional group with very distinctive
characteristics while cooperating to ensure allcolleagues maximize their performance with integrity
and compassion.

Dialogue

Sustainability Initiatives Aiming To Be a “Good
Company”

AwardsExternal Evaluations and Participation in
Initiatives

Initiatives

External Evaluations and Participation in
Initiatives

Sustainability
Dialogue

Stakeholder Engagement (Sustainability
Dialogue)

Mangrove
Planting ProjectProtecting the Global Environment throughProducts and Services (Green Gift Project:
Mangrove Planting)information disclosure to all stakeholders.

Tokio Marine Group’s Stakeholders
Investors

Customers

Governments

Realize mid-/long-term growth of the group

Civil society
organizations

PromotingBusiness
activities

ResolvingSocial issues

Futuregenerations

Employees

Agents andbrokers
Business
partners

Information Disclosure

Insurance
AgentsWe also provide shareholder and investor information and issue various types of news releases
through the media and make our best efforts to provide appropriately timed and adequate

Stakeholder Engagement (Dialogue with
Shareholders and Investors)
Corporate Governance (Relations with
Shareholders and Other Stakeholders)

As a good corporate citizen, we strive to be trusted
by all people and society while contributing to thecreation of a society where a diversity of people
Local
can live healthy lives and with a sense of security.
Communities
We also make efforts to soundly protect the global
and Societies
environment for future generations. In addition, bypartnering with NPOs, etc., we conduct a mangrove
planting project.

Collaborating with Agents
Education and Training Systems for Agents

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Stakeholders

FutureGenerations

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Engagement
Links
PolicyContents

We aim to pass on a sustainable global environment
to future generations.

Experiencebased
environmental
protection
activities

Tokio Marine Group’s

2-3 Governance Initiatives

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Sustainability Dialogue
In the name of the “Sustainability Dialogue,” Tokio Marine Group regularly invites outside experts toProtecting the Global Environment throughProducts and Services (Green Gift Planet
GENKI Program)share the latest knowledge on sustainability with management and to engage in dialogue (exchange
views and engage in discussions) about Tokio Marine Group’s sustainability initiatives. On February
12, 2020, we invited a prominent figure to give a lecture on the theme of “Creation of Corporate Valueand Sustainable Management” and to share his opinions about the sustainability initiatives of Tokio

Research
Institutions

To respond to disasters caused by climate change,
we will enhance our natural disaster risk assessment
through industry-academia collaboration and will
provide products and services for stable responses todisasters in the future.

Climate change
and natural
disaster risk
researchMedia

offered through the dialogue are provided herein.
■Participants(Affiliations and positions are as of the date of the convening of the dialogue.)

To respond to global-scale issues such as climatechange, poverty, human rights and resourceand energy issues and help create a secure, safe
and sustainable future, we will collaborate with
External
governments and industry organizations andInitiatives,
Participation ininitiatives
Organizations, participate in initiatives that include the United
Governments Nations Global Compact and the United Nations
Environment Programme Finance Initiative (UNEP FI),and undertake activities in cooperation with a variety
of stakeholders toward resolving these issues.

Based on the Tokio Marine Group Sustainability
Charter that states, “We intend to disclose
information timely and appropriately and to promotedialogue with all our stakeholders to ensure effective
corporate management,” we will cooperate with themedia and carry out fair, timely and proper disclosureof company information to gain the trust andunderstanding of our stakeholders.

Marine Group in line with the latest social situation in the field of sustainability. Several opinions
Promoting Research on Climate Change andNatural Disaster Risks

External Evaluations and Participation in
Initiatives

News release

News release

Tokio Marine
Holdings
corporate website(Sustainability
page)

Tokio Marine Holdings Corporate Website(Sustainability Page)

Akiyoshi Oba

Satoru Komiya

Makoto Okada

ChairmanJapan Investment Advisers
Association

President and Group CEO
Tokio Marine Holdings, Inc.

Executive Vice President
Tokio Marine Holdings, Inc.

Takayuki Yuasa

Shinichi Hirose

Tadashi Handa

Executive Vice President
Tokio Marine Holdings, Inc.

President and CEO
Tokio Marine & Nichido
Fire Insurance Co., Ltd.

Senior Managing Director
Tokio Marine & Nichido
Fire Insurance Co., Ltd.

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Opinions

1

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

It is important to hold dialogues with various stakeholders and becomea sustainable company with high competitive edge.

Tokio Marine Group’s

2-3 Governance Initiatives

Opinions

2

3

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You should facilitate customers’ understanding of your corporate culture
as a product and service provider and constantly gain trust from them.

A well-balanced management model based on the idea of benefitting three parties (theUnlike products and services provided by manufacturers, those of financial and insurance

seller, the buyer and society as a whole) is popular in Japan, but it lacks the perspective of

business operators are intangible and take time to be recognized by customers. As such, it isshareholders. In order for Japanese companies to overcome the issue of low earnings andimportant to practice business management based on the trust of customers. You should makesolve social issues potentially becoming more serious in the future, business managers need toefforts to facilitate their understanding of the Group’s philosophy when providing products anddeal with both short-term issues and medium- to long-term sustainability issues and increase

services to them. Ingraining this philosophy into employees shapes a corporate culture, which

the ability to provide value. In doing so, it is crucial to respond appropriately to ESG trends byin turn serves as the basis of customer trust. It is essential that customers can get a sense of thatholding dialogues with every stakeholder in the capital market and gain recognition from thecorporate culture.

world’s stock market as a company continuously improving corporate value.
[Tokio Marine Group’s response policies][Tokio Marine Group’s response policies]

Tokio Marine Group companies have formulated their respective customer-oriented business

Tokio Marine Holdings will hone its ability to provide value by enhancing dialogues with

conduct policies and are carrying out business accordingly while remaining close to customers

customers and other stakeholders, including those in the capital market, and by increasing ourand keeping an acute awareness of their diversifying needs. We will remain committed toabilities to deliver safety and security, to execute M&A and to enhance the Group’s combined

thoroughly implementing customer-oriented business conduct in the future as well. Throughcapabilities.

the provision of safety and security to customers, we will also strive to gain greater trust byfacilitating their understanding of our corporate culture, including our purpose (raison d’etre) of

Our efforts in fiscal 2019 included expediting payment of insurance claims; building a simple

protecting customers and local communities in times of need.

and fast process for insurance claims payment; setting up new customer contact points througha business tie-up with an online service provider; executing flexible M&A with a focus on culturalalignment; combining high levels of expertise of Group companies in Japan to predict andprevent disasters and accidents; and providing early recovery services.
We will continue our endeavor to become a company highly recognized both by society and thecapital market through the enhancement of our dialogue with various stakeholders.

Opinions3

You need to respond appropriately to climate change issues and enhanceyour climate-related information disclosure based on the recommendationsof the Task Force on Climate-related Financial Disclosures (TCFD).

Among other countries, Japan has the greatest number of companies supporting the disclosureof climate-related information according to TCFD recommendations. What is increasingly
emphasized now is the content of their information disclosure. For example, many companies
sustained damage during typhoons last year, and they need to disclose more information on
the actual situations surrounding such a risk. Companies are required to appropriately identify,

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Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Libraryassess and disclose climate change-related risks and opportunities to investors and otherthat will contribute to the Group’s growth. It periodically solicits ideas from employees to spur

relevant parties based on TCFD recommendations.

innovation and allows the employee who has submitted the most outstanding idea to put hisor her innovative idea into practice. In July 2020, we announced “PRODOR,” the first project[Tokio Marine Group’s response policies]

commercialized under the program.

Tokio Marine Holdings has identified global climate change and an increase in natural disasters
as one of the material issues and seeks to create a resilient society. Since declaring our support

Tokio Marine Holdings also provides various opportunities for female employees to build theirto the TCFD for the first time in the Integrated Annual Report 2017, we have been disclosing

career on their own and take active roles in a broader range of fields. In fiscal 2019, we launched

information on climate-related governance, strategies, risk management, metrics and targets

the Tokio Marine Group Women’s Career College ( TWCC), an internal program for female

based on TCFD recommendations through our corporate website, Sustainability Reports andemployees of Group companies in Japan. Going ahead, we will continue to undertake initiatives

other means. We will continue to implement appropriate risk control and work to improve theto nurture human resources and provide opportunities.

sophistication of our disclosure of information on the actual risk situations.

Opinions

4

You need to nurture human resources and provide opportunities to them.

Failure, to put it positively, is “learning for the future.” Many companies engaging in thedevelopment of human resources are now required to make additional efforts to incorporate
the opinions of younger generations and women and build their self-confidence by taking onchallenges on their own. Giving due consideration to such matters is currently important incompanies.

[Tokio Marine Group’s response policies]

Responding to Opinions in the Sustainability Dialogue
Thank you for your valuable opinions. We will utilize these opinions in our future activities toaccelerate our initiatives for resolving various issues facing society.
We aim to be a “Good Company” that supports customers and society in all times of need. Basedon dialogue and collaboration with our stakeholders in all areas of our business, from products
and services to respect for human rights and dignity, protection of the global environment,
contribution to local communities and societies, governance and stakeholder engagement, allemployees will work together to create a secure, safe and sustainable future with a focus on our
three core sustainability themes.
Makoto Okada
Executive Vice President
Tokio Marine Holdings, Inc.
(Affiliation and position are as of the date of the convening of the dialogue.)

Tokio Marine Holdings focuses on human resources development through such means as
continuous dialogue between managers and employees for the enhancement of employees’
competencies (in behavior and thinking). For example, Tokio Marine Holdings and Tokio
Marine & Nichido jointly operate the Tokio Marine Innovation Program, an in-house open
application program launched in 2017 for the creation of business models and new businesses

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Sustainability Library■ Opinions Received from Experts in the Past and Subsequent Responses
Date ofdialogue

Items

Opinions

Status of Group’s response

Contributing
to theattainment ofSDGs throughbusiness
activities

SDGs require the efforts ofthe private sector based on
the idea of benefits for fivesides that include sellers,
buyers, society, our future andthe earth. One of the main
facets of the SDGs is “No one
left behind,” which values
inclusiveness and diversity.
One representative groupthat tends to get left behind
is youth, who are the bearersof our future. The earth issomething borrowed fromour children. Therefore, I ask
for everyone’s cooperationin promoting the SDGs toensure the earth continues tobe sustainably handed down
as something beautiful to thenext generation.

Tokio Marine Group has set “Supporting People”
as one core CSR theme and actively promotes
education and awareness activities for children, who
are responsible for our future. For example, Tokio
Marine Group holds a variety of programs with theparticipation of all employees that include Disaster
Prevention Lessons to prepare for the next majordisaster and Green Lessons based on the theme ofmangroves (both for elementary school children)
as well as Group Work on Managing Risks andOpportunities (for junior high school and high school
students), a career education program that provides
an awareness of insurance through a management
game. In the future as well, Tokio Marine Group will
promote education and awareness activities forchildren.

December20, 2017

Date ofdialogue

December20, 2017
Responding to
the protection
gap

Urbanization and slumification
are progressing throughout
the world. During the next
10 years, 95% of the world’s
urbanization will occur indeveloping countries while
the population of persons
living under vulnerable
circumstances will also
increase. These persons areespecially vulnerable todisasters. Natural disasters
are increasing in scale due inpart to the impact of climatechange. Protecting thesevulnerable persons is thus also
one reason for companies topromote the SDGs.

In 2001, Tokio Marine Group established IFFCOTOKIO General Insurance Co., Ltd. (IFFCO-TOKIO),
a non-life insurance company, as a joint venturewith Indian Farmers Fertiliser Cooperative Limited(IFFCO), which has a nationwide network of 38,000
member cooperatives, and started offering auto,
fire and other insurance in India. At the same time,
Tokio Marine Group sought to resolve the lifestyleof uncertainty faced by farmers in India throughinsurance and is developing and providing weather
insurance and microinsurance (low-cost insurance) as
well as accident insurance as an incidental to fertilizer
and grain and medical insurance with subsidies
from the local state governments in India’s ruralcommunities. In the future, Tokio Marine Group willcontinue contributing to the development of regional
communities and solving poverty issues by providing
products and services for socially vulnerable persons
in India and other regions.

Items

Opinions

Status of Group’s response

Principlesbased
regulatorycomplianceand sustainablecorporate value
creation

The dramatically accelerating
speed of technologicalprogress and innovation has
made it increasingly difficult
for regulatory and supervisory
authorities to assume every
situation and establish rules
beforehand. Regulatory
authorities thus have no
choice but to just issue major
policies such as corporate
governance codes. Against
this backdrop, respective
corporate governance reforms
are being undertaken, such as
those implemented globally to“prevent a recurrence of the socalled Lehman Brothers shock,”as well as those in Japan to“raise earnings power.”
All of these aim toward the
direction of “sustainablecorporate value creation.” In
Tokio Marine Group as well,I look forward to seeing theestablishment of principlesbased management strategies
and policies and the promotionof management thatsustainably raises corporate
value.

Tokio Marine Group believes CSR is synonymous with
the implementation of its Corporate Philosophy andstrives to strengthen its management foundation
throughout all its business activities. Regarding
corporate governance, Tokio Marine Group hasendorsed the Corporate Governance Code and aims
to build a sustainable management structure basedon the principles of the Code. For example, under
the Corporate Governance Code, publicly listedcompanies should appoint at least two independent
outside directors. However, the Company proceeded
early on to strengthen corporate governancefunctions such as by appointing three or more
outside directors since the establishment of thecurrent company in 2002. Going forward, Tokio
Marine Group will work to raise corporate value in asustainable manner.

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Tokio Marine Group’s
Sustainability

Date ofdialogue

December20, 2017

December19, 2018

Items

Tokio Marine Group’s

2-1 Environmental Initiatives

Opinions

Tokio Marine Group’s

2-2 Social Initiatives

Status of Group’s response

ESG investment As expressed in “Guidancefor Integrated Corporate
becomes
Disclosure and Companymainstream
Investor Dialogues for
Collaborative Value Creation”(Guidance for Collaborative
Value Creation) announced
by the Ministry of Economy,
Trade and Industry (METI)
in 2017, companies must
demonstrate to investors thatsolving issues related to ESG
through business activities is
the source of corporate value
creation. Rather than talking
about only individual elementsof ESG, companies are being
asked to comprehensively
identify these as elements of
medium-to-long-term risks andopportunities and consider
how these elements are being
incorporated into corporate
growth strategies, what typeof influence these have on
the sustainability of businessmodels and how these arebeing addressed strategically.

Tokio Marine Group regards ESG issues that arestrongly connected to the insurance business, such as“climate change and natural disasters,” “demographic
changes” and “technology innovation,” as CSR
materiality. Tokio Marine Group is working to create asociety resilient to natural disasters, promote healthmanagement and support the building of an ultrasmart society through all its business activities,
from providing products and services to promoting
donation and volunteer activities. In these areas
as well, we will also comprehensively consider ESG
issues as risk and opportunity elements and makeefforts to solve social issues and raise corporate value.
Moreover, through our Integrated Annual Report andSustainability Report, we will strive to further enhancecommunication with investors and other stakeholders
regarding our initiatives aimed at solving ESG issues.

Management
focused on the
Sustainable
Development
Goals (SDGs)

For Tokio Marine Group, the resolution of social
issues is the very goal of our business, and we havebeen working to resolve natural disaster and othersocial issues even before the SDGs were adopted. In
fiscal 2019, we will step up our efforts by explicitly
integrating the SDGs into the Group CSR strategies.
Working with our stakeholders, we will continue toendeavor for the resolution of social issues through all
our business activities from a long-term perspective.

An insurance company is abusiness operator having
contact with people andcompanies in all businesscategories through its
insurance business, involving alarge number of stakeholders
and having a significant
impact on society throughproduct development. I hope
you will incorporate theglobally pursued SDGs into
your management strategies,
promote the permeation ofthese goals within the Groupand take the lead in efforts
to increase their recognition
worldwide.

Tokio Marine Group’s

2-3 Governance Initiatives

Date ofdialogue

December19, 2018

3

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Items

Opinions

Status of Group’s response

Value creation
story

We are in an age in which
the quality of conveying acompany’s value creation storyis crucial in ensuring goodinvestor relations (IR) andpublic relations (PR). I think
you would be able to better
express your philosophy “To Be
a Good Company” if you canclearly define the link between
the SDGs and your strengthbased business model andbusiness model-based value
creation story.

Since fiscal 2018, Tokio Marine Group has beenreferring to the Guidance for Integrated Corporate
Disclosure and Company-Investor Dialogues for
Collaborative Value Creation advocated by Japan’s
Ministry of Economy, Trade and Industry in preparing
its Integrated Annual Reports. In the 2019 Integrated
Annual Report, we incorporated the SDGs into ourvalue creation model and showed our initiatives
toward the attainment of the SDGs in a table in theEnvironmental, Social and Governance Initiatives
and Contributions to the United Nations Sustainable
Development Goals section. We will continue toimprove the quality of conveying our value creation
story.

Promoting thepermeationof the SDGs
throughout theGroup

I believe efforts to promote
the permeation of the SDGs
throughout the Groupshould be made in a waythat factors in the individual
positions and roles at the
management level and at theactual operation level. For
sales personnel, for example,
it is essential to organize theSDGs-related initiatives into
easily comprehensible, familiar
themes from their perspective.
Providing relevant education
regarding them is also
important.

We will promote the permeation of the SDGs
throughout the Group by using CSR Dialogues andthe CSR Board at the management level. At the actual
operation level, we will do so by providing training
for CSR Key Persons (CSRKP), CSR education and
SDGs-related tools. For the latter, the CSR Divisionand other relevant departments jointly support thedevelopment of tools to raise awareness of SDGs.
From fiscal 2019, we also changed the name of ourannual CSR Booklet to the Sustainability Booklet toclearly show the link between the Group’s initiatives
and the SDGs. We will use the booklet in promoting
the permeation of the SDGs throughout the Groupand communicating with customers with regard to
the SDGs.

Dialogue with Stakeholders
Dialogue with Shareholders and Investors

Fundamental Policy
Tokio Marine Holdings will strive to enhance trust by providing information to capital markets
in a timely, fair and continuous manner while ensuring transparency and accountability in its
disclosures, and to promote understanding of its efforts to increase corporate value and accurate
assessment of the Company. Furthermore, through constructive dialogue between management
and shareholders and investors, the Company will gain an appropriate understanding of how it

2021 Sustainability Report381

Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Libraryis viewed and the state of the capital markets,al investors. These explanations received a 97% participant satisfaction rate, the highest value inand provide that understanding and feedback

the last five years.

to management and within the Company toConference video (in Japanese)lead to improvement of management itself andfurther enhance corporate value.

Feedback
The Company is also making efforts to report the opinions obtained through dialogue with

Dialogue with Investors

shareholders and investors widely to management and other members of the Company, andDialogue with Institutional Investors

to reflect them in improvement of management. While our employees have little interest in or

In order to engage in dialogue with a wide range of shareholders and investors, the Company

familiarity with IR, but through IR activity reporting sessions, they understand the voice of cap-

not only holds financial results conference calls, but also holds IR conferences and theme-fo-

ital markets, how the Company is evaluated and how theircused strategy conferences both onsite and on the Internet, broadcast live across the globe.

own work is connected to the capital market. This results ina virtuous cycle with positive impact on their own motiva-

In particular, in November 2020, we held the industry's firsttion and growth. In fiscal 2020, we also used the Internet tofull-fledged Investor Day. In this half-day event, we provid-

share and interact with 2,277 Group employees.

Role-playing a meeting with investors by IRGroup members

ed well fleshed-out communication of our vision for the
new medium-term plan, growth drivers and our approach

Engagement with the Local Community

to capital policy. In addition, in June 2020 and January
Investor Day

2021, we held briefings focused on digital strategies andclimate change strategies, topics of great interest for capital markets.

Tokio Marine Group promotes local community and social contribution activities in collaboration
with NPOs committed to solving various issues in local communities. For the Mangrove Planting
Project, one of the most notable initiatives undertaken by the Group, we have formed a long-In fiscal 2020, we elected to forgo face-to-face overseas IR activities in light of the COVID-19 pan-term partnership with the NGO Action for Mangrove Reforestation (ACTMANG) specialized indemic. In their place, we held dialogue with a total of 921 companies via telephone and online

mangrove planting, Organization for Industrial, Spiritual and Cultural Advancement-International

channels (198 more companies than the previous fiscal year) in order to further enhance our(OISCA) and International Society for Mangrove Ecosystems (ISME). Besides planting mangroves,

communication.

we also cooperate in improving environmental awareness and promoting industries in designated planting regions, such as providing environmental education and workshops for local residents and children.

Dialogue with Individual Investors
In fiscal 2020, we took all possible measures to prevent the
spread of infection and held a conference featuring the

In Japan, we collaborate with Nippon NPO Center, eight Environmental Partnership Offices locat-

Group CEO. The Company also provided easy-to-understanded nationwide and environment-related NPOs throughout the country and carry out the Green

explanations of the “Group’s management strategy” andGift Planet GENKI Program that encourages experience-based, environmental protection activi-“shareholder return,” which are of great interest to individu-

ties primarily targeting children.
Individual Investor Information Session byGroup CEO Komiya

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2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

1.8 External Evaluations and Participationin Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

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Evaluation from ESG Rating Agencies
In recent years, attention has been focused on ESG investment, which evaluates the

Tokio Marine Group is working to improve its initiatives in environmental, social andgovernance (ESG) fields and has received numerous evaluations and awards in Japan andoverseas. Also, to contribute to the creation of a safe, secure and sustainable future, Tokio
Marine Group also participates in various initiatives that include the United Nations Global
Compact (UNGC), the United Nations Environment Programme Finance Initiative (UNEP FI)
and the United Nations Principles for Responsible Investment (PRI).

implementation status of corporate initiatives for ESG-related risks and business opportunities in
addition to corporate financial performance from the perspective of the sustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information and hasearned high acclaim from numerous global ESG and SRI indexes. As of the end of August 2021,
Tokio Marine was listed in the ESG indexes shown below.

Inclusion in ESG Index
ESG or SRI Index/ESG or SRI Rating

Rating Agency● FTSE4 Good Index● FTSE Blossom Japan Index(themed index/environmental)

FTSE Russell(Obtained A- rating in 2021)● 2021 Health & Productivity

*

MSCI

(ESG index)

Stock Selection(sixth consecutive year since 2016)* Inclusion in the MSCI Index and use of MSCI’s logo, trademarks, service marks or index names do not constitute an endorsement, sponsorship or promotion of Tokio Marine Holdings, Inc. by MSCI or its affiliates. The MSCI Index is an exclusive propertyof MSCI. The names and logos of MSCI and its indexes are trademarks or service marks of MSCI or its affiliates.

● Dow Jones Sustainability

Indices

S&P/JPX● CDP (climate change)(ESG index)

Leaders Index

Rating Agency● S&P/JPX Carbon Efficient Index

FTSE Russell● MSCI Japan ESG SelectESG or SRI Index/ESG or SRI Rating● Outstanding Health and Productivity

S&P Global● Ethibel Sustainability Index

Management 2021, large enterprise
category (White 500)
● Semi-Nadeshiko Brand

Forum Ethibel

for fiscal 2020

CDP

Ministry of Economy,
Trade and Industry
and the Tokyo Stock
Exchange

Ministry of Economy,
Trade and Industry

Ministry of Economy,
Trade and Industry
and the Tokyo Stock
Exchange● ISS ESGISS ESG2021 Sustainability Report40

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Participation in Initiatives

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Sustainable Finance and Insurance

Tokio Marine Group supports and respects the Universal Declaration of Human Rights, theILO’s International Labour Standards and the Organisation for Economic Co-operation and

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)

Development (OECD) Guidelines for Multinational Enterprises. Also, Tokio Marine Groupwill contribute to the creation of a safe, secure and sustainable future in collaboration withMore than 400 financial institutions around the world participate in the United

various stakeholders through participation in such initiatives as the United Nations Global

Nations Environment Programme Finance Initiative (UNEP FI), an initiative that

Compact (UNGC), the United Nations Environment Programme Finance Initiative (UNEP FI),surveys, researches and puts into practice business approaches that consider

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI) and the United Nations Principles for

economic development, the environment and sustainability.

Responsible Investment (PRI).

Human Rights, Labor, the Environment and Anti-Corruption

The United Nations Global Compact (UNGC)

In addition to providing support as a sponsor to the Tokyo Dialogue on Sustainable Financeconvened by UNEP FI in Tokyo in June 2019, Tokio Marine & Nichido contributed to thediscussions on climate-related financial disclosures and other topics.
UNEP FIThe United Nations Global Compact (UNGC) is a voluntary initiative forparticipation by companies in the creation of a global framework under which
companies exercise responsible and creative leadership to act as good members
The Principles for Sustainable Insurance (PSI) of UNEP FI is a working group thatof society to realize a sustainable society.

surveys, researches and executes ESG initiatives in the insurance industry.

The ideas and contents of the Ten Principles concerning human rights, labor, the environment
and anti-corruption advocated by the UNGC coincide with Tokio Marine Group’s own approach

Tokio Marine & Nichido has not only participated in the formulation of PSI but also supported

to sustainability as well as its Sustainability Charter. Therefore, Tokio Marine Holdings has been a

its intent and policies and became its founding signatory in June 2012. The company has since

signatory to and expresses its support for the UNGC since 2005.

been promoting insurance industry initiatives that consider ESG issues together with insurancecompanies all around the world.

Tokio Marine Holdings is participating in the United Nations Global Compact Network Japan(GCNJ) and in fiscal 2020 participated in such initiatives as the Disaster Prevention and Mitigation

From fiscal 2018, Tokio Marine & Nichido participates in the PSI Task Force on Climate-related

Working Group and the Reporting-Related Study Working Group, among others.

Financial Disclosure ( TCFD) Insurer Pilot Working Group and was involved in creating themethodology on climate-related financial disclosure in the global insurance industry based on

From fiscal 2021 and beyond, Tokio Marine Holdings will promote these initiatives in the

the TCFD recommendations. The company was also instrumental in the creation and publication“Participant” capacity.

of the “Insuring the climate transition” report in January 2021.

* Tokio Marine Holdings summarizes and reports every year on the status of initiatives for addressing the Ten Principles of
the United Nations Global Compact.

PSI of UNEP FI

Communication on Progress (PDF/663.3KB)
The United Nations Global Compact
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Ministry of the Environment Principles for Financial Action toward a
Sustainable Society (Principles for Financial Action for the 21st Century)3

Sustainability Library

Sustainable Investment

Principles for Responsible Investment (PRI)
Based on a suggestion from the Ministry of the Environment’s Central
Environment Council Expert Committee on Environment and Finance, thePrinciples for Financial Action for the 21st Century were compiled in 2011 by

The Principles for Responsible Investment (PRI) is an initiative led by UNEP FI andJapan’s Environmental Financial Action Principles Drafting Committee, which

the UNGC, which expresses and puts into practice stances and policies thatfeatured the participation of a wide range of financial institutions, with theconsider ESG issues in investment decisions by financial institutions andaim of broadening the circle of initiatives for environmental financing. The

institutional investors.

Principles for Financial Action are aimed at enabling domestic financial
institutions to promote optimal initiatives in their main businesses foraddressing a host of issues they face directly such as environmental, socialand governance issues. Under these principles, the direction of which aligns
with UNEP FI and the PRI, financial institutions seek to fulfill their necessary

The following Tokio Marine Group companies agree with the thinking of the PRI and have signed
the Principles.
Signatories (Timing)

Initiatives

Tokio Marine
Asset Management(April 2011)

Signed the UN-supported PRI initiative, accepting these Principles as an asset management company. The company established a responsible investment committee
composed of the chief asset managers of each asset class, as well as a responsible
investment group. Through these steps, the company develops basic policies, processes and systems concerning responsible investment and undertakes initiatives
that take into account ESG issues during investment analysis, product development
and exercise of voting rights.

Tokio Marine & Nichido(August 2012)

As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment analysis and other actions, the company signed the PRI.

responsibilities and roles for the formation of a sustainable society based on
their concerns about the future of the earth.

Within Tokio Marine Group, Tokio Marine & Nichido actively participated as a member of thedrafting committee and the following six Group companies have agreed with the intent of andsigned the Principles. (As of August 31, 2021)• Tokio Marine & Nichido• Tokio Marine & Nichido Life Insurance• Nisshin Fire & Marine Insurance• E. design Insurance

Japan Sustainable Investment Forum• Tokio Marine Millea SAST Insurance• Tokio Marine Asset Management

Japan Sustainable Investment Forum (JSIF), a not-for-profit organization (NPO),
carries out activities to promote the spread and development in Japan ofsustainable investment and ESG investment, which are actively undertaken in

Tokio Marine Group has been proactively contributing to the Principles’ initiatives. In July 2021,

Europe and the United States. JSIF functions as a venue for information and

the Group gave a lecture entitled “The Latest TCFD Developments” during an online seminar held

opinion exchanges, discussions and investigative research among persons

by the Insurance Business Working Group.

involved with ESG investment and aims for the sound development of ESG
investment and for the building of a sustainable society.

In the future as well, Tokio Marine Group will continue to promote the kind of initiatives that thefinancial and insurance industries can provide support for to create a sustainable society.
Principles for Financial Action for the 21st Century

As a member of JSIF, Tokio Marine & Nichido is participating in investigative research on ESG
investment and in initiatives for the sound development of this investment.
Japan Sustainable Investment Forum (JSIF)

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Climate Change and Natural Disasters

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The Geneva Association— Climate Change and Emerging Environmental Topics (CC+EET)

The United Nations Office for Disaster Risk Reduction (UNDRR)— Private Sector Alliance for Disaster Resilient Societies (ARISE)The Geneva Association is an insurance industry think tank composed ofapproximately 70 executives from major insurance companies around the globe.
In November 2015, the United Nations Office for Disaster Risk Reduction(UNDRR), a strategic framework for disaster risk reduction adopted by United
Nations member countries in 2000, launched the Private Sector Alliance for

As a member of the Executive Committee of the Geneva Association, Tsuyoshi Nagano, Chairman

Disaster Resilient Societies (ARISE) toward the strengthening and reorganizationof Tokio Marine Holdings, leads and supports surveys and research on important insuranceof the Private Sector Partnership for Disaster Risk Reduction (DRR-PSP) for

industry issues (climate change and the environment, health and aging society, socioeconomic

disaster prevention that Tokio Marine & Nichido joined in 2014.

resilience, new technologies and data, cyber issues, compensation liabilities, public policies andregulations, etc.) handled by the association. At the same time, as Joint-Chairman of the “Climate

In June 2014, Tokio Marine & Nichido participatedChange and Emerging Environmental Topics” working group, he is taking the lead in undertaking

in the 6th Asian Ministerial Conference on Disastersurveys and research on climate change and natural disaster risk and disseminating related

Risk Reduction in Bangkok, Thailand, sponsored

information to society. In recent years, the Geneva Association has been hosting the Women in

by UNDRR and the government of Thailand, andInsurance Award with the aim of facilitating the empowerment of female leaders in the insurancein November 2016 participated in the 7th Asian

industry. Chairman Nagano has been serving as a member of the selection panel of the award.

Ministerial Conference on Disaster Risk Reduction
held in New Delhi, India, and sponsored by UNDRR
and the government of India. In July 2018, Tokio

ClimateWise

Marine & Nichido participated in the 2018 Asian
Ministerial Conference on Disaster Risk Reduction held in Ulaanbaatar, Mongolia, and sponsored

ClimateWise is an initiative in which approximately 30 leading insurers fromby UNDRR and the government of Mongolia. At these conferences, Tokio Marine & Nichido madearound the world jointly carry out studies and research on various risks andpresentations on its industry-academia collaboration initiatives as well as on the economic valueof mangrove planting.

opportunities related to climate change and make recommendations toward
reducing the risks that climate change imposes on economic and social life. The
initiative is operated by the University of Cambridge Institute for Sustainability
Leadership (CISL).

On March 10, 2017, ARISE Network Japan held a public symposium in Tokyo based on the theme“How businesses meet the challenge of extreme weather events: The challenge of companies

Participants from Tokio Marine Group include Tokio Marine & Nichido, Tokio Marine Kiln

toward disaster resilience.” The Tokio Marine Research Institute held a lecture based on the

and Tokio Marine HCC. Tokio Marine Kiln Group CRO Vivek Syal serves as a member of thetheme “Modeling flood risks of the Arakawa River valley during global warming under future

ClimateWise Advisory Council.

climate change” and disseminated information that included research outcomes through thepromotion of industry-academia collaboration. Tokio Marine Group will continue to contribute

In the future as well, Tokio Marine Group will continue to promote efforts toward mitigating andto the creation of a safe, secure and resilient future.

adapting to climate change in accordance with the seven ClimateWise Principles.

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Asia-Pacific Financial Forum (APFF)

With the recognition that economic indemnification brought by natural disasters is linked closely to national
financial issues, the Asia-Pacific Economic Cooperation (APEC) Finance Ministers’ Process (FMP) adopted the
Cebu Action Plan (CAP) in September 2015. The CAP positions disaster risk financing and insurance* (DRFI) asa priority issue and confirms the importance of collaboration with the private sector. To implement the

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Sustainability LibraryInsurance Development ForumThe Insurance Development Forum (IDF) was established in 2016 as a publicprivate partnership led by the private insurance industry to promote thewidespread use of insurance schemes in countries vulnerable to natural
disasters.

action issues specified under the CAP, the Working Group on Disaster Risk Financial Solutions composed offinance authorities from nine APEC member economies and related international organizations was

Tokio Marine Group has been participating as a member of the IDF’s Operating Committee

launched. The Asia-Pacific Financial Forum (APFF), a platform to provide support to APEC-FMP throughand Steering Committee since 2018. The IDF assembles experts involved in promoting disasterpublic-private collaboration, is participating in discussions as a member.

risk insurance around the world to mutually share experiences and motivate each other. Since
Japan has experienced many disasters, its input for disaster responses has been greatly valued,

Tokio Marine & Nichido (Masaaki Nagamura, Fellow)
is participating as a member of APFF and is leading
discussions on DRFI within APFF.

including for the earthquake insurance system implemented as a public-private collaborative
scheme. Meanwhile, the network cultivated through participation in the IDF has proved usefulfor discussions at the aforementioned APFF. As such, Tokio Marine Group has been instrumental
in organically bridging initiatives advocated by the two organizations.

Under the APEC-FMP, a policy to promote the use of“cat bonds” within the APEC region was approved atthe 2019 meeting of finance ministers. In response,with the aim of contributing to capacity building ofrespective finance authorities of APEC economies,
the World Bank and APFF jointly held an online workshop on cat bonds in September 2020 toexchange information and opinions conducive to the widespread use of cat bonds in the APEC
region.
In March 2021, the World Bank hosted a workshop on increasing disaster resilience of important
infrastructure services for finance authorities of APEC economies. During the workshop, APFF
contributed to an animated discussion by giving a presentation on cases in which the expertiseof private-sector insurance companies was useful for devising rational solutions.
* DRFI is a broad concept that bundles multiple countries and offers a wide variation of insurance schemes that range
from insurance that covers natural disaster risk, with countries being the insured party, to schemes under which private-sector insurance companies provide earthquake insurance coverage for individual customers possessing regular
homes and household goods, with governments serving as reinsurers.

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Climate Change Disclosure

CDP

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Environmental Value Creation

Ministry of the Environment Eco-First System
The Carbon Disclosure Project (CDP) is an organization that drives an initiative

Eco-First is a system under which companies pledge to the Ministry of theunder which the world’s principal institutional investors cooperate in calling forEnvironment that they will proactively undertake initiatives for protecting thecompanies worldwide to disclose their climate change strategies (risks andenvironment that include adopting global warming countermeasures and waste

opportunities) and greenhouse gas (GHG) emissions.

and recycling measures. Under the system, the ministry certifies thosecompanies (top-notch companies within the industry) that “carry out visionary
and unique business activities that lead the industry” in environmental fields.

Tokio Marine Holdings participates every year as a CDP Signatory and is supporting surveys in
the areas of corporate climate change strategies and GHG emissions as well as energy usage.

In 2008, Tokio Marine & Nichido was certified as an Eco-First company. In fiscal 2014, Tokio
Marine & Nichido obtained recertification under its new regulations. This was in recognition of
initiatives aimed at protecting the earth’s environment, curbing global warming and preventing

Financial Stability Board (FSB) Task Force on Climate-related Financial
Disclosures (TCFD)

and reducing damage caused by natural disasters through the insurance business. These include“offering environment-conscious insurance with the participation of customers through theGreen Gift Project” and “research centered on industry-academia collaboration that focuses on

The Task Force on Climate-related Financial Disclosures (TCFD) organized underclimate change and natural disasters.”

the Financial Stability Board (FSB) released its recommendations in June 2017,
which have played a central role in promoting information disclosures of

The main activities being undertaken by Tokio Marine & Nichido as an Eco-First company are asclimate-related risks and opportunities.

follows.
• Provision of environmentally conscious insurance with the participation of customers throughIn addition to disclosing its own information based on the TCFD recommendations, Tokio Marine
Holdings contributed to the release of the recommendations in 2017 and was involved in thecreation of their framework as a TCFD member. Moreover, in Japan the company has served

the Green Gift Project• Reducing CO 2 emissions of Tokio Marine & Nichido by 60% by fiscal 2050 (compared withfiscal 2006), etc.

in its capacity as one of the founders of the TCFD Consortium and a member of its Planning
Committee to facilitate discussions and opinion exchanges among relevant parties in both public
and private sectors from around the world. The company has also been working to encourage
the spread and promotion of TCFD initiatives in Japan and Asia-Pacific countries.

In fiscal 2020, as a top-notch company within the insurance industry, Tokio Marine & Nichido
participated in events sponsored by the Eco-First Promotion Council together with other EcoFirst companies and carried out environmental awareness activities.
Going forward, Tokio Marine & Nichido will continue to promote initiatives for protecting the
global environment and preventing global warming as an Eco-First company.

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Endorsement of the Ministry of the Environment’s COOL CHOICE

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Green Purchasing Network

COOL CHOICE is a national campaign that encourages all “smart choices”

The Green Purchasing Network was established in 1996 as a facilitative network

conducive to countermeasures for global warming. They include switching toand an information-disseminating organization of companies, government

products, utilizing services and making lifestyle choices that contribute to theagencies and non-governmental organizations leading the way in green
purchasing. The network was established based on the recognition that green

realization of a decarbonized society to reduce emissions of CO2 and othergreenhouse gases.

Tokio Marine & Nichido isa member of the Green
Purchasing Network.

purchasing plays a crucial role in the formation of markets for environmentfriendly products and represents an extremely effective means of promoting thedevelopment of environment-friendly products through markets and by

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign being carried out by theextension for building a sustainable society.

Japanese government to counter global warming, and will work to make “smart choices” that
contribute to the realization of decarbonized operations in all business activities. This includes
not only striving for power savings in summer and winter but also in areas ranging from products
and services to donations and volunteer activities.

As a member of the Green Purchasing Network, Tokio Marine & Nichido promotes initiatives forgreen purchasing.

Endorsement of the Ministry of the Environment’s “Fun to Share” Climate
Change Campaign
The Ministry of the Environment has been undertaking the Fun to Share climatechange campaign since March 2014. By sharing with all citizens information,technologies and knowledge leading to the creation of an enriched low-carbon
society, the campaign aims to not only foster interest in and a sense of crisis
about global warming concerns but also create opportunities for linking
companies, organizations, communities and citizens and realize Japan’s first“Lifestyle Innovation,” in which Japan can take pride, throughout the world.

Tokio Marine & Nichido has endorsed the Fun to Share campaign and is actively promoting
initiatives toward the realization of a low-carbon society.

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Tokio Marine Group’s Policies for Sustainability Initiatives
This section describes Tokio Marine Group’s sustainability initiatives.

2-1 Tokio Marine Group’s Environmental Initiatives

2-3 Tokio Marine Group’s Governance Initiatives

2.1.1 Promoting Environmental Management

2.3.1 Corporate Governance2.1.2 Responding to Climate Change

2.3.2 Compliance2.1.3 Promoting the Widespread Use of Clean Energy

2.3.3 Risk Management

2.1.4 Responding to Natural Disasters

2.3.4 Information Security

2.1.5 Protecting the Global Environment

2.3.5 Sustainability in the Value Chain

2.1.6 Special Feature: Research on Climate Change and Natural Disaster2.3.6 Response to Environmental and Social Risks

Risks Underpinning Environmental Initiatives

2-2 Tokio Marine Group’s Social Initiatives
2.2.1 Improving Social Value
2.2.2 Respect for Human Rights
2.2.3 Promoting Diversity and Inclusion
2.2.4 Promoting the Development and Active Roles of Human Resources
2.2.5 Promoting Health and Productivity Management
2.2.6 Contributing to the Creation of a Safe and Secure Society
2.2.7 Improving Quality from the Customer’s Perspective
2.2.8 Measures and Response to COVID-19
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2-1 Tokio Marine Group’s Environmental Initiatives
2.1.1 Promoting Environmental Management❷ Promotion of the Widespread Use of Clean Energy such as Renewable Energy
In mitigating climate change, we will promote the widespread use of clean energy through2.1.1.1 What Our Environmental Management Aims for:

Corporate Philosophy and Policy◉ Tokio Marine Group Basic Policy on Environment

the provision of products and services in the renewable energy field and contribute to thetransition to a decarbonized society.
❸ Response to Natural Disasters
In adapting to climate change, we will contribute to the creation of a society resilient toTokio Marine Group recognizes that all humans and companies assume an important responsibility

natural disasters by applying our knowledge on natural disasters and disaster prevention

for future generations to protect the environment and create environmental value. Accordingly, we

and reduction, which we have accumulated over the course of our long history, to theare committed to realizing a safe, secure and sustainable society in every aspect of our corporate

development and provision of products and services and by delivering safety and security

activities.

before and after disasters.

■ Protecting the Global Environment and Creating Environmental Value through Our Business
Activities❹ Conservation of Biodiversity and Wetlands
We will contribute to the preservation of biodiversity and wetlands by practicing businessIn our business activities, we will promote climate change mitigation and adaptation measures suchactivities that give consideration to harmonization with and the improvement of the global

as promoting the widespread use of clean energy and responding to natural disasters. Together

environment and by carrying out mangrove planting and other environmental protection

with our activities to conserve biodiversity and wetlands, we will move ahead to protect the global

activities around the world.

environment and create environmental value.
❶ Climate Change Countermeasures
Climate change is a global issue and has a direct impact on the insurance industry. As such, weregard it as one of the most important issues that we should tackle head on in our core insurance
business and as an institutional investor and global company. Based on constructive dialogue
and collaboration with various international organizations, governments, industries, academic
institutions, and civil society, we will contribute to the transition to a decarbonized society byproactively implementing climate change countermeasures.

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Sustainability Library■Reduction of Environmental Footprint in Our Value Chain■Governance and Management Structure

Tokio Marine Group will promote initiatives to reduce environmental footprint in our value

The Board of Tokio Marine Holdings approves the revision or abolishment of the Basic Policy on

chain while complying with environmental laws and regulations as well as various agreements

Environment. However, Executive Officers in charge of the Corporate Planning Department may

regarding the environment to which the Group has agreed.

approve minor changes. The status of compliance with the policy and the Group's environmental
initiatives is deliberated at the Management Committee and other meetings and reported to the❶ Reduction of Environmental Footprint

Board for a timely, appropriate, and transparent information disclosure.

We recognize the environmental footprint of our resource and energy consumption andwaste generation, and strive to reduce our environmental footprint by promoting resource■Stakeholder Engagement

and energy conservation, decarbonization and low-carbonization, resource circulation,

Tokio Marine Group strives to protect the global environment, create environmental value andharmonization with nature, and green purchasing from a viewpoint of the overall value chain.

reduce the environmental footprint of our business activities and value chain through dialogue,
cooperation, and collaboration with various stakeholders, including future generations.

❷ Continuous Improvement of the Environment and Prevention and Reduction of Pollution
We strive to prevent and mitigate environmental pollution by setting goals and targets,

In promoting these efforts, Tokio Marine Group supports the following international agreements,

reviewing and revising our activities, and continually improving the environment.

initiatives, etc., related to the environment*.

❸ Promotion of Environmental Awareness-Raising and Social Contribution Activities
We strive to promote environmental protection not only by promoting the dissemination of

We communicate this Basic Policy on Environment to all Group employees and ensure thoroughadherence among them and announce it to the public.

environmental information, provision of environmental consulting services and environmental
awareness-raising and educational activities both internally and externally, but also byAdopted on December 21, 2021

promoting local community and social contribution activities as a good corporate citizen.

* The United Nations Sustainable Development Goals, United Nations Framework Convention on Climate Change /Paris Agreement, Sendai Framework for Disaster Risk Reduction 2015-2030, Convention on Biological Diversity, Ramsar
Convention, Washington Convention, United Nations Communities of Ocean Action for supporting the implementationof SDG 14, United Nations Global Compact, United Nations Environment Programme Finance Initiative, Principles for
Sustainable Insurance, Principles for Responsible Investment, Task Force on Climate-related Financial Disclosures, CDP,
Principles for Financial Action for the 21st Century

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2.1.1.2 Overall Picture of Initiatives under Environmental Management◉ Domains of Initiatives
Tokio Marine Group promotes its environmental initiatives in four domains, namely responding toclimate change, promoting the widespread use of clean energy, responding to natural disasters andprotecting the global environment.
Promoting
the widespread use
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Tokio Marine Group’s

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Initiatives

Responding tonatural disasters◉ Overview of Key Initiatives in Each Domain

Responding toclimate changeWith a view to contributing to the achievement of the long-term goal of the Paris
Agreement, Tokio Marine Group has been working to promote the use of renewableenergy, support customers’ and society’s climate change countermeasures,
reduce CO2 emissions from our business activities and encourage ESG investment.
Believing that the efforts of one company alone are not sufficient to tackle climatechange globally, we have joined multiple international initiatives to combine forces
with other companies and government agencies.
• Continuously reduce total greenhouse gas emissions of Tokio Marine Group andbusiness partners toward achieving the goal of the Paris Agreement• Drive transition to a decarbonized society through engagement with business
partners• Cooperate in policies promoted by public agencies toward achieving the goal of
the Paris Agreement• Contribute to the mitigation and response to climate change risk
• Provide support for climate change disclosure in accordance with therecommendations of the TCFD, and others

Protecting
the global
environment

We help customers to become carbon neutral and to work toward a decarbonizedsociety and contribute to the growth and development of industry through thedevelopment and provision of insurance products and solutions that will promote
the widespread use of clean energy as well as through risk consulting.
• Develop insurance products and solutions that will contribute to the morewidespread use of renewable energy, including offshore wind power and solar
power• Carry out research on and develop insurance products that will contribute to the
spread of storage batteries, promotion of the use of hydrogen and establishmentof new technologies, such as carbon dioxide capture and storage (CCS) and carbon
dioxide capture, utilization and storage (CCUS) technologies• Provide support for local governments and companies for building distributed
energy systems• Provide support for efforts of local small- to medium-sized companies toward
becoming carbon neutral
We are promoting the development and provision of products and services
leading to the safety and security of customers and local communities. We arealso promoting activities to disseminate our knowledge on disasters and disasterprevention and mitigation widely throughout society through such efforts asraising disaster prevention awareness of children as well as companies before
a disaster strikes. Even after a disaster, we focus on making appropriate andswift claims payments and providing services for the early recovery of business
operations of companies affected by the disaster.
• Provide support for formulating an ISO standard certifying disaster preparedness• Build a system for responding quickly to natural disasters and increase thesophistication of claims payment system• Ensure the safety of local residents and provide support for recovery andreconstruction (information network and early disaster recovery support service)• Provide earthquake insurance that promptly pays insurance claims after anearthquake and fire insurance with a system for donation that contributes todisaster prevention and mitigation
Tokio Marine Group is implementing local and social contribution activities
around the world that help protect the environment and preserve biodiversity andwetlands. These activities emphasize voluntary engagement by employees and tieups with NPOs and other groups.
• Promote eco activities through the Green Gift Project, which carries out mangrove
planting mainly in Southeast Asia and environmental protection activities aroundthe world• Continue to undertake the tree planting project PHLY 80K Trees Campaign in the
United States• Collaborate in an afforestation project in Aki City, Kochi Prefecture• Reduce paper consumption by promoting non-printing of insurance policies

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2.1.1.3 Targets of Environmental Management
Responding to climate change
Realizea net zero emissions
societyin fiscal 2050
(including
investment andfinancing)

ReduceCO2 emissions
by 60%
in fiscal 2030
(fromthe fiscal 2015 level)

Promoting the widespread use of clean energy
Achievecarbon neutrality
in fiscal 2023
(Achieving the status
for eight consecutive
years up to
fiscal 2020)

Increase revenue
from insurance foroffshore wind power
plants byabout 5 billion yen
by fiscal 2023

Use 100%
renewable energyforelectricity consumed
at major bases
in fiscal 2030

Promote thewidespread use ofclean energy
Provide andincrease the levelof sophistication of
relevant solutions

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Provide andincrease the levelof sophistication ofsolutions related toprotection of the
global environment

Plant a total areaof 1,150 hectaresof mangrove forestfrom fiscal 2019 to
fiscal 2023

Achieve acumulative total ofparticipants in theGreen Lessons of
58,000by the end of
fiscal 2023

Issue an ISO
concept standard
certifying disaster
preparedness
in fiscal 2023

Increasepre-tax profitability
from fire insurance
by more than
2.6 billion yen
in fiscal 2023

Provide andincrease the levelof sophistication ofsolutions related todisaster prevention

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2.1.1.4 Structure for Promoting Environmental Management

2.1.1.5 Performance Reporting: Environmental Accounting

Tokio Marine Group has established a dedicated department (Sustainability Division, Corporate❶ Environmental Conservation Cost (Tokio Marine & Nichido)

Planning Department) at Tokio Marine Holdings to oversee and promote environmental management
for the Group. This department identifies challenges related to environmental management andformulates and implements the Group’s environmental management strategy. In addition, we haveassigned sustainability key persons in each department responsible for sustainability activities at

FY2018Environmental
costsGroup companies in Japan and overseas. Sustainability key persons are committed to reducing theenvironmental footprint associated with our business activities alongside the management team in

Investment(million yen)

FY2019

Expenses
Investment(million yen) (million yen)

FY2020

Expenses
Investment(million yen) (million yen)

Expenses(million yen)

Business area costs

874

516

571

403

271

233

Upstream/downstream costs

0

27

0

28

0

26

Management costs

0

42

0

19

0

20

R&D costs

0

88

0

105

0

101

Social contribution
activity costs

0

121

0

121

0

73

in environmental management.

Environmental
remediation costs

0

0

0

0

0

0

Tokio Marine Group performs plan-do-check-act (PDCA) management through our proprietary

Total

874

794

571

676

271

453

each Group company. The Sustainability Division, Corporate Planning Department supports efforts topromote environmental management at Group companies through dialogue and cooperation withthe sustainability key persons.
At core Group companies such as Tokio Marine & Nichido, we have set up a dedicated department tooversee and promote environmental management (e.g., Sustainability Division, Corporate Planning
Department at Tokio Marine & Nichido). A sustainability key person, assigned to each department
and branch office to promote sustainability activities, encourages the full participation of employees

Green Assist environmental management system, which draws on ISO 14001, and engages in energy
conservation and resource conservation activities.
The head office of Tokio Marine & Nichido adopted an environmental management system basedon the ISO 14001 environmental management system in fiscal 1999* and is working continuously toachieve environment-related targets. At Group companies in Japan and overseas, we have introduced
our unique environmental management system linked to Tokio Marine Holdings and Tokio Marine& Nichido. These Group companies are working to achieve targets set every year, including thoserelated to environmental issues.
* There were no major issues noted in internal auditing or external examination under ISO 14001 and no major violations ofenvironmental laws among Group companies.

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Environmental
performance indicator
Total energy input (GJ)

FY2018FY2019FY2020732,675

776,709653,337

570,832

632,203

628,513

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2.1.2 Responding to Climate Change
2.1.2.1 Basic Approach to Climate Change
Climate change is a global issue and has a direct impact on the insurance industry. As such, we regard
it as one of the most important issues that we should tackle head on in our core insurance businessand as an institutional investor and global company. Based on constructive dialogue and cooperation

Water resource input (m3)with various organizations and industrial groups, including international organizations, governments,
industries, academic institutions and civil society, we will voluntarily implement climate change

Greenhouse gas emissions (t-CO2)

82,20979,57867,140Waste emissions (t)

2,248

2,285

1,975

countermeasures and help promote the transition to a decarbonized society.

2.1.2.2 Climate-Related Financial Disclosure Based on the

TCFD Recommendations

Note: Figures for all environmental performance indicators are provided on a global basis.

The Task Force on Climate-related Financial Disclosures (TCFD) had been entrusted by the Financial❸ Economic Benefits of Environmental Conservation Initiatives (Tokio Marine & Nichido)
Environmental
performance indicator

FY2018(million yen)

FY2019(million yen)

FY2020(million yen)

Stability Board (FSB) to formulate voluntary recommendations for consistent, comparable, reliable,clear and efficient climate-related disclosures by companies in the financial sector and released its
final recommendations (TCFD recommendations) in June 2017.
Climate change and natural disasters represent a global issue and have a significant impact on

Cost reduction

206

244

383

Tokio Marine Group as we engage in the insurance and financial services. As a founding memberof the TCFD, Tokio Marine Holdings has contributed to the formulation and publication of the TCFD

Revenue

0

0

0

206

244

383

recommendations and consistently supported the organization’s activities. Tokio Marine Holdings has
once again become a member of the TCFD in January 2021 and has since been working toward theformulation of policy recommendations to encourage disclosure that will help investment decisions

Total

by engaging in discussions and exchanging opinions with relevant government and private-sector
parties in Japan and overseas.
In July 2018, Tokio Marine & Nichido became a founding member of the insurer pilot group, launchedby the United Nations Environment Programme Finance Initiative (UNEP FI) under the Principles for
Sustainable Insurance (PSI) framework to examine and develop methodologies and analytical tools
for the insurance industry to make climate-related disclosures based on the TCFD recommendations.
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Sustainability Library◉ Governanceentitled “Insuring the climate transition,” in January 2021.
• Division Dedicated to Promoting Sustainability
In Japan, the then Chairman of the Board of Tokio Marine Holdings worked as one of the founders andcontributed to the establishment of the TCFD Consortium in May 2019. After the establishment, Tokio
Marine Holdings has been a member of the Planning Committee to deliberate on the consortium’s
course of action and has contributed to the release of the Guidance on Climate-related Financial

Tokio Marine Holdings has a division dedicated to the promotion of the Group’s sustainability
including climate change countermeasures (Sustainability Division, Corporate Planning Department),
which identifies major challenges related to sustainability as well as formulates and implements
related group-wide strategies and conducts monitoring.

Disclosures 2.0 (TCFD Guidance 2.0) in July 2020. The company also participates in discussion on
effective ways for companies to disclose climate-related information and how to link the disclosed
information to appropriate investment decision-making of financial and other organizations.

• Group Chief Sustainability Officer (CSUO)
We established the new position of CSUO in April 2021 in order to accelerate the promotion ofsustainability strategy across the entire Group including climate change countermeasures. As

Tokio Marine Holdings has been making disclosures based on the TCFD recommendations startingfrom its Integrated Annual Report 2017 and has been striving to enhance its content every year.
The table below is an overview of the four fields of disclosure based on the TCFD recommendations.

the person responsible for our sustainability strategy, the CSUO is responsible for addressing
sustainability issues facing the entire Group and reporting to the Group CEO.
• Sustainability Committee
We established the Sustainability Committee, chaired by the CSUO and comprised of members

In this report, we provide detailed information in each field.

including the CEO and other C-suites, in April 2021 in order to accelerate sustainability strategy
across the entire Group including climate change countermeasures. The Sustainability Committee

Disclosure Based on the TCFD Recommendations

establishes sustainability strategy and targets for the entire Group and deliberates on the
Governance

Strategies

Risk management

Metrics and targets

coordination and promotion of glocal sustainability initiatives.
Approach to and Organizational Structure for Sustainability Strategies, Integrated Annual Report 2021

a) Oversight by the Board a) Climate-related risksa) Processes for identia) Metrics used to assessfying and assessingof Directors
and opportunities
climate-related risks
climate-related risksb) Management roleb) Impact of climate-relatand opportunities
ed risks and opportuni- b) Processes for managing b) Scopes 1, 2 and 3
ties
climate-related risks
greenhouse gas (GHG)c) Possible impact of dif- c) Integration of theseemissions
ferent climate-related
processes into overallc) Targets used to manage
scenarios
risk management
climate-related risks
and opportunities• Board of Directors
The Board of Directors discusses the Group’s sustainability policies including climate change
countermeasures as well as evaluates and determines mid-term plans and single-year plans.
Additionally, the Board of Directors holds discussions on corporate strategy on the themes ofmanagement environment and management issues, including climate change countermeasures, tofully utilize the knowledge of outside directors and outside Audit & Supervisory Board members.
Corporate Governance, Integrated Annual Report 2021

Source: Created by Tokio Marine Holdings based on the Recommendations of the Task Force on Climate-related Financial Disclosures, Figure 4 (p. 14), TCFD, June 2017

Information Disclosure Following TCFD Recommendations, Integrated Annual Report 2021
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Sustainability LibraryMoreover, even though future climate change scenarios (+2º C, +4 º C, etc.) are specified, there still
remains uncertainty in projecting future weather events as described later (See Figure 6 on p. 63.). We[Recognition of Risks and Opportunities]
Tokio Marine Group specifies climate change risk events by reflecting changes in the external andbusiness environment caused by the emergence of climate change, and identifies and assesses theimpact on the Group. As part of this effort, we evaluate how more severe natural disasters due toalso recognize that in performing the impact assessment of climate change, it is crucial to not only
consider the physical science of climate change but also society’s vulnerabilities to disasters as well
as how assets will concentrate in the future in areas exposed to natural disaster risk or how the valueof these assets will rise, meaning to the extent asset exposure will change (See p. 63.).

climate change affect insurance underwriting through scenario analysis of physical risks.
The following sections show how the Group perceives climate-related risks, which we believe form a
Scenario analysis is a process to identify and evaluate the potential impact of climate change underbasis of these evaluations.

a certain scenario. We believe that the Group can deal with the impact with flexibility and agility
because the terms of most insurance policies are relatively short in the non-life insurance businessand also because assets under management by the Group are mainly financial assets with highliquidity.

❷ Risk Awarenessa. Attribution of Weather Events
How a weather event will change as a result of the impact of climate change and the degree ofconfidence of such an impact forecast will vary depending on the type of weather event. Figure 1

We also recognize that supporting customers and society to deal with climate change and transition
to a decarbonized society will lead to increase the Group’s business opportunities over the medium
to long term.

shows the confidence of climate change impact projections by weather event type. As seen on the
figure, the confidence of impact projections for extreme rainfall (heavy rains) is higher than that fortropical cyclones, such as typhoons and hurricanes, but the impact on extreme rainfall (heavy rains)
involves greater uncertainty when compared with such temperature variations as extreme heat (heat■ Physical Risks
Physical risks are those related to physical impacts of climate change. Climate change increases thefrequency and intensity of natural disaster, which could impact insurance premium rate calculationswave) or extreme cold (cold wave).
For heavy rains and tropical cyclones, which are two of the weather events that considerably affectTokio Marine Group, we consider the impact of climate change as follows.

and claims payments.
Tokio Marine Group uses natural disaster risk models to quantitatively assess the risk. The Group
independently performs analysis of trends of historical changes in tropical cyclones (typhoons inJapan and hurricanes in the United States) and in heavy rains and incorporates the latest change intrends if significant, to appropriately evaluate the current weather events.
Since 2007 the Tokio Marine Research Institute has been assessing and quantifying the impact
of change in natural disasters on insurance losses under future climate conditions using IPCC
Representative Concentration Pathway (RCP) and other scenarios. Specifically, RCP4.5 and RCP8.5
are used to simulate changes in windstorm risk due to typhoons in the future, while +2ºC and +4ºC
scenarios are used to simulate changes in flood risk due to increased rainfall. We refer to the resultsof these scenario analyses and evaluate the potential impact on insurance underwriting which will beHigh
conﬁdence

Ability to detect possible inﬂuenceof climate change on speciﬁc event❶ Efforts to Quantify Physical Risks

Cold
wave
Heat
wave

Droughts

Figure 1: Confidence of
impact forecasts of climatechangeExtreme
Heavy
snow
rains
& ice
ExtratropicalTropical
cyclones
cyclones
Severeconvective Wildﬁres
stormsLow
conﬁdenceHigh
conﬁdence

How well we understand the likely inﬂuence on event types in general

Source: Created by Tokio Marine
Holdings based on a material
prepared by the U.S. National
Oceanic and Atmospheric
Administration

caused by severe natural disasters due to climate change.
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Sustainability Library• Impact of Climate Change on Heavy Rains

The past trends of changes vary depending on the region, even though the ratio of intense tropicalThe frequency of heavy rains has already been on the rise since 1900 (Figure 2). The IPCC Sixth

cyclones has increased globally over the past 40 years (IPCC Sixth Assessment Report). Taking

Assessment Report released in August 2021 states that heavy rains will become more severe in thetyphoons affecting Japan as an example, neither the number nor the ratio of intense typhoons show

future in step with a temperature rise and that for every temperature rise of about 1ºC, the intensity

a change in trends (Japan Meteorological Agency).

(precipitation) of heavy rains will increase by approximately 7%.
As for hurricanes making landfall in the United States, even though the ratio of intense hurricanesrose over the past 40 years, a longer-term survey covering the period from 1900 revealed that there is

Number of days per year
(average per station)

no discernible trend both in the number of total hurricanes and that of intense hurricanes (IPCC Sixth
Assessment Report).

Year
Figure 2: Number of days with daily precipitation of 100 mm or more
Source: Climate Change Monitoring Report, Japan Meteorological Agency• Impact of Climate Change on Tropical Cyclones
Atmospheric and oceanic large- scale circulations (e.g., El Niño and monsoons) are closely related to the
Figure 4: Number of hurricanes making landfall in the United States

impact of climate change on tropical cyclones consequently becomes more uncertain.

Source: Created by Tokio Marine Holdings based on Klotzbach et al., 2018*1

Ratio of intense typhoons

Number of intense typhoons

formation, development and movement of tropical cyclones. As climate change affects each of these factors, theYear

Figure 3: Number of intense
typhoons and ratio of intense
typhoons to all typhoons
Source: Climate Change Monitoring
Report, Japan Meteorological Agency

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In the future, while the number of tropical cyclones is expected to level off or decrease overall, theb. Impact of Factors Other Than Weather Events

ratio of intense tropical cyclones is forecast to increase. As such, there are actually both decrease andAs shown in Figure 2 on p. 62, the frequency of heavy rains in Japan has been increasing since 1900.

increase projections for the number of intense tropical cyclones (IPCC Sixth Assessment Report).

Figure 6 below, on the other hand, shows a declining trend for flooded area. This is because Japan’s
disaster prevention infrastructure, including embankments, has improved since the mid-19th century
and is effectively reducing the occurrence of floods during heavy rains.

Figure 5: Changes in tropical cyclones with a 2ºC temperature rise
Source: Created by Tokio Marine Holdings based on Knutson et al., 2020*2

We used an analysis and evaluation tool developed by the UNEP FI’s project, in which we areparticipating, to assess the impact of climate change and made the following projections for 2050
Figure 6: Flooded area caused by water disasters (ha)under the RCP8.5 scenario on how changes in the intensity (wind speed) and the number of tropical

Source: Created by Tokio Marine Holdings based on water disaster statistics of the
Ministry of Land, Infrastructure, Transport and Tourism

cyclones will impact the amount of our insurance claims payments.
Intensity (wind speed)

Number of formations

The amount of damage will vary significantly if there is a change in asset exposure, i.e., a change inJapan (typhoons)+1% to +10%

-30% to +28%

the degree of concentration of assets or in the value of assets in areas exposed to natural disasterrisk.

U.S. (hurricanes)

0% to +7%

-36% to +30%

In this way, we recognize that identifying changes in weather events themselves, such as heavy
rains and typhoons, as well as society’s vulnerabilities to disasters and changes in asset exposure are
essential in predicting damage due to natural disasters.

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Sustainability Library•Recognition of Changes in Asset Exposure

From the viewpoint of damage due to natural disasters, an important factor is the exact location of

In Japan, an influx of people into urban areas is expected to continue in the future. Over the period

assets (within hazardous area or not). In response to the frequent occurrence of natural disasters

from 2015 to 2040, even though the number of households in the country is projected to decline

in recent years, Japan’s Ministry of Land, Infrastructure, Transport and Tourism has stated that it is

4.8% on national average, an increase is expected in some prefectures, including Tokyo. As such, theimportant to consider flood risk reduction when determining the locations of housing districts andtrend of changes in asset exposure varies from region to region.

city functions. Accordingly, Tokio Marine Group is monitoring the policy trends of the national andlocal governments.

Area of extremely high risk withland development and building
restriction

Risk
low

high

Area that currently has risk andwill continue to face residual
risk after measures in terms of“hardware,” such as ﬂood
control, are implemented under
the ongoing plan, but is serving
as a base of civic life and isdesirable to remain so in the
future as well(%)
0 or higher-5 to less than 0-10 to less than -5
Less than -10

National: -4.8%

Area that will continue to facesigniﬁcant residual risk after
measures in terms of “hardware,” such as ﬂood control, areimplemented, requiring toconsider relocation to a safer
area with its population on the
declineArea requiring measures tocounter risk of ﬂood frominland waters in its central
district, where city functions areto be locatedArea that has high risk of landslide near the cliﬀ, for which theneed for relocation will be
examined as necessary

Area that has relatively low risk
but needs to establish an alertand evacuation system tofurther increase safety

Figure 8: Direction of urban development based on water disaster risk
Source: Ministry of Land, Infrastructure, Transport and Tourism*4

Figure 7: Changes in the number of households from 2015 to 2040
Source: National Institute of Population and Social Security Research*3

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Changes in the exposure geographic distribution are important in considering natural disaster damage

disaster prevention infrastructure in the future, making its recommendations for rivers in 2019 andboth in Japan and overseas. In the United States, economic loss caused by hurricanes in the past is known

for high tides in 2020.

to be on an upward trend, but when the impact of a change in inflation, wealth properties and population
is normalized, it no longer shows a significant trend. Thus, a rise in economic loss is mostly a result ofOverseas, efforts to increase resilience throughout society have also been under way. The Unitedthem.

States, for example, has improved its disaster prevention infrastructure and revised building codes
following huge natural disasters, including Hurricane Katrina in 2005, Sandy in 2012 and Irma in 2017.
In keeping with the move toward strengthening resilience in and outside Japan, Tokio Marine Grouphas been contributing to greater resilience of the entire society by supporting customers to copewith disasters through the dissemination of disaster information.
*1 Philip J. Klotzbach, Steven G. Bowen, Roger Pielke Jr., and Michael Bell, 2018: Continental U.S. hurricane landfall frequency and associated damage. Bull. Amer. Meteor. Soc., 99, 1359–1376, https://doi.org/10.1175/BAMS-D-17-0184.1. (© American MeteorologicalSociety. Used with permission.)*2 Thomas Knutson, Suzana J. Camargo, Johnny C. L. Chan, Kerry Emanuel, Chang-Hoi Ho, James Kossin, Mrutyunjay Mohapatra,
Masaki Satoh, Masato Sugi, Kevin Walsh, and Liguang Wu, 2020: Tropical cyclones and climate change assessment part II: Projected
response to anthropogenic warming. Bull. Amer. Meteor. Soc., 101, E303–E322, https://doi.org/10.1175/BAMS-D-18-0194.1. (©
American Meteorological Society. Used with permission.)*3 Household Projections for Japan (2017), National Institute of Population and Social Security Research (in Japanese)*4 Ministry of Land, Infrastructure, Transport and Tourism website (in Japanese)❸ Acquisition of Knowledge (Industry-Academia Collaboration, etc.)
The Tokio Marine Group is deepening collaboration with both inside and outside experts in order toFigure 9: Continental U.S. economic loss from hurricanes
Source: Created by Tokio Marine Holdings based on Klotzbach et al., 2018*1

acquire knowledge about risks.
The Tokio Marine Research Institute collaborates with The University of Tokyo, Nagoya University and•Perception of Vulnerabilities in Society
In Japan, revisions to the Building Standards Act have proved to directly translate into the better

Kyoto University, among others, to carry out impact analysis based on the possibility for increased
insurance losses associated with natural disasters that are becoming more severe in nature.

resilience of society as a whole. In fact, revisions made in 1981 to the seismic building codes andin 2000 to the wind pressure resistance building codes have greatly contributed to the improved
resistance of buildings against natural disasters. More recently, Typhoon Faxai, which made landfall
in 2019 and caused damage to roofs of many houses, has prompted revisions to the standards forMoreover, Tokio Marine dR and a team of experts in natural disasters working in Atlanta, the UnitedStates, are leading efforts to upgrade natural disaster risk management across the entire Group,
including various evaluations of natural disaster risk models.

roofing on countermeasures against intense winds. They are scheduled to be enforced in April 2022.
In addition, the Ministry of Land, Infrastructure, Transport and Tourism has already announced its
policy that the anticipated intensification of natural disasters should be considered in improving
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Sustainability Library■ Transition Risks■ Opportunities

Transition risks are risks associated with the transition to a decarbonized society. As the global

Efforts to mitigate and adapt to climate change will provide business opportunities for Tokiomomentum toward decarbonization accelerates and the transition to a decarbonized society

Marine Group. By comprehensively taking into account the five categories* specified by the TCFD

progresses, we anticipate more stringent regulations, technological innovation, asset value

recommendations, we identify the following as business opportunities for the Group.

fluctuations and changes in the investment environment as well as in customer needs, which may
impact the Group’s businesses.

• Rapid Increase in Insurance Needs for Renewable Energy Projects
Driven by global warming and climate change, countries around the world are speeding up

Transition risks include risks caused by fluctuations in prices of financial assets with large GHG

their move toward decarbonization. In the process of promoting reduction and cessation ofemissions. We have developed a system for better understanding the status of the Group’s

GHG emissions, there is expected to be a rapid increase in insurance needs for renewable energy

investments and comprehending the balance of the applicable assets under management. From the

projects, such as solar, geothermal and onshore/offshore wind power generation. With the growing

perspective of holding restrictions in response to the risk of asset value fluctuations, the Group has

importance of response to global warming and climate change, we can achieve growth throughworked to reduce its total business-related equities regardless of sector long before the release of

support for the adoption of renewable energy by drawing upon the Group’s accumulated wisdom.

Japan’s Corporate Governance Code. Under the new mid-term business plan, Tokio Marine Holdings
plans to sell more than 100 billion yen per year.

• Growing Public Awareness toward Natural Disaster Risk and Improving Fire Insurance Results

Corporate Governance, Integrated Annual Report 2021

As the frequency and scale of natural disasters increase, there are growing needs for expanded

Climate Risk Assesment - Tansition Risks

coverage and extensive services in case of a disaster, but fire insurance continues to be plagued bychronic losses. By implementing comprehensive countermeasures, including revising rates, reviewing

In order to perform quantitative assessment of transition risks, we are estimating the amount of

products, strengthening underwriting, disaster prevention and mitigation and early recovery, we can

impact to the Group’s asset value with scenario analysis by using information disclosed by thesignificantly improve fire insurance results.

regulatory authorities of each country and other data as a reference. To continue to monitor theserisks quantitatively in an appropriate manner, we plan to set up a required structure while also

• Growing Needs for Disaster Prevention and Mitigation for Increasing Resilience against Disasters

utilizing data providing companies.

As natural disaster risk has become apparent, there has been an increasing focus every year on theenhancement of measures to mitigate damage before and after a disaster in addition to monetary

Transition risks also include litigation risk. Climate-related litigation risk is not high at this point, butcompensation through insurance. Besides paying appropriate insurance claims for disaster damage,a possible increase in damage due to climate change or natural disasters in the future may affectTokio Marine Holdings provides services for disaster prevention in advance as well as for disasterclimate change-related litigations and legal violations, consequently leading to a rise in insurance

mitigation and early recovery following a disaster. We also expect further growth of our risk

claims payments for liability insurance.

consulting services that leverage a pool of know-how on disaster prevention and mitigation that wehave cultivated over the years.
* Five categories of opportunities identified under the TCFD recommendations are resource efficiency, energy source, products
and services, markets and resilience.

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Sustainability Library■Implementation of Climate Change Strategy

In addition, in May 2020, we acquired GCube, an insurance agent providing insurance underwriting❶ Insurance Underwriting, etc.

for renewable energy projects around the world mainly in the United States and Europe but also ina. Basic StanceAustralia, South Africa and Asia. We are now utilizing its know-how at the Group level. Tokio Marine

Tokio Marine Group fully recognizes the importance of understanding the impacts that our businessdR is also providing consulting services in various domains such as offshore wind power generation

has on the environment and society. We are engaging in insurance underwriting that can contributeby utilizing its proprietary natural disaster risk assessment model and human resources specialized into the transition to a decarbonized society aimed at achievement of the Paris Agreement targets.

renewable energy. Tokio Marine & Nichido established the Green Transformation (GX) Office in June
2021 to accelerate the development of insurance products and risk consulting services related to new

As part of this strategy, we will not underwrite new insurance policies for coal-fired thermal power

decarbonization technologies.

plants and coal mine development projects for fuel coal, regardless of whether they are new or
already existing. However, toward achieving the Paris Agreement targets, we may carefully consider

With the growing importance of response to global warming and climate change, we will achieve

and handle projects that incorporate innovative technologies and techniques, such as carbon

growth through support for the adoption of renewable energy as a leader in the field, while further

dioxide capture and storage (CCS), carbon dioxide capture, utilization and storage (CCUS) and mixed

accelerating initiatives as “One Tokio Marine Group” by drawing upon the Group’s accumulated

combustion technologies. As of August 31, 2021, we have not underwritten any new insurance

wisdom.

policies since announcing “Tokio Marine: Our Climate Strategy” on September 28, 2020.
In addition, we are supporting initiatives to lower CO2 emissions by engaging with power plants forwhich we have already underwritten insurance to consider the environment through adoption of

Promoting the Shift to Renewable Energy, Integrated Annual Report 2021

c. Growing Public Awareness toward the Natural Disaster Risk and Creation of a Sustainable
Fire Insurance System (Initiatives as an Insurance Company)

innovative high-efficiency power generation technologies and CCUS (carbon recycling) technologies

In fiscal 2020, Japan was once again faced with large-scale natural disasters in the July 2020 torrentialthat reduce or stop GHG emissions. Indeed, we are engaging with customers involved in therains and Typhoon Haishen. Industry-wide insurance claims related to natural disasters exceeded 300

corresponding power plants to support their transition through product provision and/or consulting.

billion yen, which included around 100 billion yen in claims to Tokio Marine Group.

Furthermore, after announcing “Tokio Marine: Our Climate Strategy,” we have created and began
using an engagement sheet to confirm and record plans aimed at realization of a decarbonized

Amid growing needs for greater coverage and extensive services during a disaster driven by thesociety. If it is determined that a customer is not considering its response to decarbonization, we may

increasing frequency and scale of natural disasters in recent years, we are implementing a nationwide

decline the renewal of the customer’s insurance policy.

campaign to check the details of customers’ policies in an effort to steadily grow the top line.

b. Providing Insurance for the Development of Renewable Energy Projects (Initiatives as an

As one of the most disaster-prone countries in the world, Japan’s fire insurance system is extremely

Insurance Company)

important, but it is hardly sustainable if the business experiences chronic losses. While our own

Tokio Marine Group provides insurance products and offers risk consulting to back the development

efforts to reduce costs are critical, we will implement comprehensive countermeasures, includingof renewable energy projects.

revising rates, reviewing products, strengthening underwriting, disaster prevention and mitigationand early recovery, and improve results by more than 26 billion yen (before tax)* over three years andSpecifically, in addition to the Mega-Solar Package Program for solar power generation companies
and the Geothermal Package Plan for geothermal power generation businesses, in March 2020 wedeveloped a dedicated insurance package offering comprehensive coverage of risks associated withsecure profitability in line with capital cost within several years after that.
Growth Driver, Integrated Annual Report 2021
* If insurance claims payments for natural disasters are around the average figure.

offshore wind power generation projects (providing seamless coverage to customers not only during
construction but also for a predefined period after the start of commercial operations).
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2-2 Social Initiativesd. Acceleration of Claims Payments (Initiatives as an Insurance Company)
As an insurance company, the most important matter for Tokio Marine Holdings is providing peace

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Sustainability Librarye. Delivering Safety Before and After Events (Contribution to a Disaster-Resistant Society)(Initiatives as an Insurance Company)of mind to people affected by natural disasters as quickly as possible in the form of claims payments.

The payment of claims is an insurance company’s most important function, but we believe that thisInsurance payouts give people fortitude to face the future. Believing this, we have worked to speed

alone will not enable us to protect our customers. It would be preferable if disasters don’t occur. If

up claims payments using digitalization.

disasters do occur, damages should be minimized and the recovery quick. It would be preferable if
disasters don’t reoccur. Based on these beliefs, Tokio Marine Group strives to provide peace of mind

Specifically, we have largely streamlined this process by allowing customers to apply for insurance

before and after events through disaster prevention and mitigation, early recovery and recurrence

claims using their smartphone and utilizing digital technology such as satellites, AI and robotic

prevention. These efforts also lower the loss rate and result in greater support from customers.

process automation (RPA) for confirming damages and administrative work. Fiscal 2020 wasparticularly challenging because of the response to natural disasters during the COVID-19 pandemic,[Specific Examples]but we used these mechanisms to facilitate operations.

• We provide support that includes corporate risk evaluations and help formulating business
continuity plans (BCP) in collaboration with local governments and financial institutions, making use

As part of our customer response, it is also important to be mindful of the feelings of people affectedof advanced expertise held within Group companies.

by disasters. We are dedicating the time created from the use of digitalization toward attending to• Using the lessons learned from the Great East Japan Earthquake, we host Disaster Prevention

customers and expanding the domains where we provide value, which will allow us to elevate our

Lessons, an outreach class for elementary school students, based on our commitment to teachlevel of customer service.

children knowledge about disaster preparedness for the next disaster that may strike.
• Under the “Total assist fire insurance x Red Feather Disaster prevention/reduction program”

Customers have praised us highly for our enhanced support of disaster-affected persons through thelaunched in July 2021, part of the costs defrayed from online insurance contracts and policies will befusion of people’s ability with digitalization, which has led to a further increase in the support for us.

donated to the Red Feather campaign of the Central Community Chest of Japan for use in disasterprevention and mitigation activities in customers’ own communities.

Figure 10: Results of insurance payout survey for fiscal 2020 (Tokio Marine & Nichido)

Customers who were satisﬁed: 94.5%

Growth Driver, Integrated Annual Report 2021

• The AI-powered flooding risk projection system jointly developed with the National ResearchInstitute for Earth Science and Disaster Resilience visualizes areas at high risk of flooding to support
local governments’ decision-making during torrential rains, which helps to minimize damages toHighly satisﬁed/Satisﬁed/Somewhat satisﬁed

Neither satisﬁed nor dissatisﬁed

Somewhat dissatisﬁed

Very dissatisﬁed

Dissatisﬁed

residents.
What Tokio Marine Aims For in the Future/Growth Driver, Integrated Annual Report 2021

• Through a business partnership with BELFOR Japan, a specialist in disaster recovery, we areproviding services that support customers’ recovery from disasters.
Growth Driver, Integrated Annual Report 2021

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Sustainability Library• Tokio Marine dR possesses advanced technology to perform quantitative assessment of naturalconsiders non-financial factors including ESG elements in addition to their financial data as well as

disaster risk based on the experience and knowledge that Tokio Marine Group has accumulated in

ESG integration where both financial data and non-financial data are used in the investment decision-

the field of non-life insurance. Capitalizing on this technology, the company provides services suchmaking process.

as assessment and analysis for various natural disaster risks and devising countermeasures in order tomake companies and society resilient to disasters.

Tokio Marine Asset Management has been operating a renewable energy fund targeting investments
in solar power plants since 2012, effectively backing initiatives aimed at the transition to a

Tokio Marine Group will utilize digitalization and data in a sophisticated manner to further enhance

decarbonized society.

these services for “peace of mind before and after.” Specifically, we will hire a team of experts indigitalization at Tokio Marine dR, our core data company established in July 2021. This will allow us
to speed up initiatives and tackle new challenges so that we can support customers in their time ofneed and evolve into a company that always supports its customers.
What Tokio Marine Aims For in the Future, Integrated Annual Report 2021

❷ Investment and Financing (Initiatives as an Institutional Investor)

Performance of renewable energy funds* (Total as of March 31, 2021)

Amount committed ………………… Approx. ¥51 billion
Units installed ………………………………………… 45* TM Nippon Solar Energy Fund 2012, 2013 and 2014
TM Nippon Renewable Energy Fund 2017
TM Nippon Long-Term Natural Energy Fund 2020

In our financing and investment operations, we will not extend new financing to coal-fired thermal
power plants and coal mine development projects for fuel coal, regardless of whether they are newor already existing, in order to contribute to the transition to a decarbonized society. However, as in
the case of insurance underwriting, we may carefully consider and handle projects that incorporate❸ Leading Discussions at International Climate Change Conferences(Initiatives as a Global Enterprise)innovative technologies and techniques, such as CCS, CCUS and mixed combustion technologies,

Since climate change is an important social issue that needs to be addressed by the entire world,

toward achieving the Paris Agreement targets. As of November 30, 2021, we have not provided new

Tokio Marine Group actively engages in dialogue with international organizations, governments,

financing since announcing “Tokio Marine: Our Climate Strategy” on September 28, 2020.

industries, academic communities, NPOs and NGOs. We have also led discussions at international
conferences, which includes co-chairing a climate change-related working group for The Geneva

In addition, we have initiated quantitative analysis of GHG emissions of investee companies by

Association since 2008.

utilizing data providing companies.
We have also joined the Association’s climate change task force and have been engaging in the
As a signatory to the United Nations Principles for Responsible Investment (PRI) through Group

formulation of scenario analysis and stress test guidelines to perform forward-looking impact

companies Tokio Marine & Nichido and Tokio Marine Asset Management, we have established a policy

assessment of climate change.

concerning ESG investment and financing, considering not only financial information but also ESG
elements. By incorporating climate-related elements into the investment decision-making process,Moreover, the Sustainable Markets Initiative (SMI) Insurance Task Force, whose concept was created

we are supporting the transition to a decarbonized society.

by Prince Charles of the United Kingdom, was established in June 2021 with 17 member companies.
We are the only insurance company from Asia to be a member.

Specifically, we are undertaking ESG engagement to support increased corporate value andsustainable growth of investee companies through constructive and purposeful dialogue that2021 Sustainability Report631

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and water disasters and emerging risks due to environmental changes. We define risks that will have

◉ Risk Management

an extremely large impact on our financial soundness and business continuity as “material risks.”■Managing Climate-Related Risk Based on Enterprise Risk Management (ERM)

Natural disaster risk including climate-related risk is one of them. For these material risks, we also

Tokio Marine Group manages a broad range of climate-related risks and has put a lot of effort toformulate control measures prior to risk emergence and response measures for after risks occur.

increase the level of sophistication of our risk management. To give an example, we evaluate andcalculate the impact on insurance loss from changes in typhoon risk and flood risk due to increased• Quantitative Risk Management

precipitation based on assumed climatic conditions in the future. Referring to the findings of theseFor material risks, we measure risk amounts and upgrade stress tests as part of our quantitative risk

scenario analyses, we conduct ERM-based risk management throughout the Group while considering

management.

the impact on insurance underwriting from natural disasters that may be exacerbated by climatechange.

We calculate risk amounts posed by natural disasters using a risk model (for Japan, a risk model we

Corporate Governance, Integrated Annual Report 2021

developed in-house based on engineering theory and the latest knowledge of natural disasters, andfor overseas, risk models created by external organizations for insurance companies). We gather the

In Tokio Marine Group’s ERM cycle, we define a risk appetite framework, which shows the typelatest findings as well as verify, evaluate and upgrade models to ensure that the situation of recent

and degree of risks we will take throughout the Group, and formulate a business plan under thenatural disasters is reflected in these models appropriately.

framework. We then determine and implement a capital allocation plan based on the business plan.
During this process, we verify the sufficiency of capital and funds from the group-wide perspective

We also conduct stress tests based on severe scenarios involving low likelihood disasters that will

and exhaustively identify and assess risks using both qualitative and quantitative approaches.

result in significant damages if they were to occur. For example, these scenarios include typhoons
and flooding on a much larger scale than the major typhoons that hit the Greater Tokyo Area in 2018and 2019 causing extensive damages. We update scenarios continuously while considering stress

Quantitative risk
management

Veriﬁcation ofcapital/fund
adequacyGroup-wide qualitative risk-taking policy

tests released by the regulatory authorities in each country, the latest knowledge including climate
Monitoring ofrisk capitalGroup-wide quantitative risk-taking policy
Risk appetite by risk category

Formulation of business plans based onrisk appetite and assessment from an
overall Group perspective

Risk quantiﬁcation

Stress tests

Qualitative risk
managementchange and the most recent example cases.
Review and improve

Risk Appetite Framework■ Appropriate Risk Control through Risk Diversification and Reinsurance
Natural disasters are inevitable in Japan, our home market. For that reason, we have sought to control
total risk amount by geographic, business and product risk diversification through M&As overseas.
Through these efforts, we managed to keep net incurred losses from natural disasters exceeding ouraverage budget to only around 5%* of the entire Group’s profits for fiscal 2020.

Determination and execution of capital
allocation plan based on business plans

Identifying
emerging risks

Identifying andevaluating
material risks

PDCA control ofmaterial risks

In addition, reinsurance, as a hedge against risk, is also an effective way to protect capital andstabilize profits of an insurance company. The Group has utilized reinsurance to prepare for major

Figure 11: Our Enterprise Risk Management Cycle

natural disasters that occur once every few centuries (capital events), and we have determined resultscoverage from the standpoint of economic rationality and taken necessary measures.

• Qualitative Risk Management
We identify all forms of risks exhaustively, including those for natural disasters such as major wind

* Proportion of claims payments related to natural disasters that exceeded the initial forecast

Portfolio Management Ability, Integrated Annual Report 2021

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Additionally, the value of ecosystem services produced over the past 20 years (April 1999 to March
31, 2019) through this Mangrove Planting Project cumulatively totals 118.5 billion yen. Estimates also

■ Targets for Fiscal 2050
• Reduction target for greenhouse gases emissions
Aim to achieve net zero of greenhouse gases (CO 2) emitted by Tokio Marine Group (including investee
companies and financing recipients*1)*2■ Targets for Fiscal 2030

indicate this value will increase to 391.2 billion yen cumulatively by the end of fiscal 2038*6.
*1 Category 15 of Scope 3 based on the GHG Protocol standards*2 Scope 3 includes categories that are important for Tokio Marine Group and for which data are available*3 Interim targets for our investment and financing portfolio (category 15 of Scope 3) are currently under consideration*4 Associated with our own business activities (Scope 1 [direct emissions] + Scope 2 [indirect emissions] + Scope 3 [other indirect emissions; categories 1, 3, 5 and 6] based on the GHG Protocol standards)*5 If insurance claims payments for natural disasters are around the average figure*6 Survey outsourced to Mitsubishi Research Institute, Inc. and evaluated following internationally recognized methodologies• Reduction targets for greenhouse gases associated with our own business activities
Reduce greenhouse gases (CO2) emitted by Tokio Marine Group by 60% compared with fiscal 2015

■ GHG Emissions Metrics for Asset Management Portfolio

levels*1

In order to assess climate change related risks and opportunities of its investee companies andfinancing recipients, Tokio Marine & Nichido has analyzed its domestic equity and bond portfolio• Target for introduction rate of renewable energy to total electricity consumption

as of March 31, 2020 for the total GHG emissions and weighted average carbon intensity (WACI),

Source 100% of the electricity used at Tokio Marine Group’s main business locations from renewabledisclosure of which is recommended by the TCFD. The analysis has been conducted on Scopes 1 andenergy2 emissions of the investee companies using data provided by Institutional Shareholder Services(ISS)*7,*8.

• Electrification of company-owned vehicles (Tokio Marine & Nichido and Tokio Marine & Nichido Life)
Switch all company-owned vehicles of Tokio Marine & Nichido and Tokio Marine & Nichido Life to

Leveraging the analysis and other means, Tokio Marine & Nichido will continue to engage withelectric vehicles, plug-in hybrid vehicles, hybrid vehicles, etc.

its investee companies to enhance their climate change-related disclosures and work toward adecarbonized society.

■ Targets for Fiscal 2023
Total GHG emissions

WACI(Scope1 and 2: million tCO2e）(tCO2e/US$ million revenue)

Domestic equities

2.07

104.09Domestic bonds

1.55

580.78• Increase net income from premiums on insurance for offshore wind power generation projects
by around 5 billion yen (Tokio Marine & Nichido)• Improve fire insurance results by more than 26 billion yen* 2 (before tax) (Tokio Marine &Nichido)■Achieving Carbon Neutrality in Business Activities• Continue to achieve carbon neutrality in our business activities on a group-wide basis*4• Total GHG emissions: GHG emissions associated with the portfolio, calculated based on the company’s percentage of equity
ownership to adjusted corporate value (market capitalization + interest-bearing debt)• Weighted average carbon intensity (WACI): Calculated by multiplying each investee company’s GHG emissions to revenue by
the weight of the company in the portfolio and getting the sum of these figures

Tokio Marine & Nichido has been implementing the Mangrove Planting Project in the Asia Pacificregion together with NGOs since 1999. These planting activities have enabled Tokio Marine Group toachieve carbon neutrality*4 in its business activities for eight consecutive years since fiscal 2013. We
plan to continue this initiative going forward to sustain our carbon neutrality.

*7 The figures in the table cover 99.7% of the domestic equities in the portfolio (based on the market value), 14% of which isbased on estimates provided by ISS. Likewise, the figures in the table cover 59.0% of the domestic bonds in the portfolio,
19% of which is based on estimates provided by ISS. Some could not be estimated, and each coverage percentage is the sumof data disclosed by the corresponding companies and data estimated.
*8 Data provided by ISS may be subject to change retrospectively.

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2.1.2.3 Initiatives for Responding to Climate Change■Raising Employees’ Energy Conservation Awareness◉ Reducing CO2 Emissions and Becoming Carbon Neutral

during peak periods) following the Great East Japan Earthquake of March 2011, Group companies in

The environmental footprint caused by business activities of Tokio Marine Group is relatively small
compared with companies in the manufacturing industry; however, the size of the Group makes it a

Responding to the calls for energy conservation (in particular, the restraint of electricity consumption
Japan have been implementing Summer & Winter Electricity-Saving Measures as an initiative to firmly
establish electricity and energy conservation.

large consumer of energy. In order to reduce the environmental footprint from our business activities
wherever possible, we have positioned initiatives for reducing the environmental footprint as a
key issue for the Group. The entire Tokio Marine Group, in Japan and overseas, is making efforts tobecome carbon neutral* under the following strategic concepts.

Specifically, the companies are making continuous efforts to (1) conserve energy in offices (reducing
unneeded light fixtures, placing restrictions on use of OA equipment, copiers and others, whichtake power from outlets, and thoroughly managing air conditioning (such as setting temperatures
in offices to 28°C in summer and 19°C in winter); and (2) review employees’ work styles (such asencouraging early morning working hours and promoting casual dress). Further, we are making❶ Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.

efforts to curb CO 2 emissions from energy usage, such as by expanding our use of T V/Web❷ Switch: Switch to natural energy.

conferencing systems and restricting air travel for business (which also reduces costs). In addition,❸ Offset: Absorb and fix CO2 by mangrove planting and the retirement of emissions

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign that encourages all “smart

credits.

choices” that contribute to countermeasures for global warming, including for Japan’s energysaving and low-carbon products, services and behavior in order to attain the Japanese government’s* Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to the volume of CO2
absorbed and reduced by way of mangrove planting, use of natural energy and the retirement of emissions credits by such a
company.

target of a 46% reduction in greenhouse gas emissions by 2030 compared with fiscal 2013. We arepromoting activities to realize a low-carbon society.
■Purchase of Green Power (Retirement of Emissions Credits)■Promoting Measures against Climate Change toward Becoming Carbon Neutral in 2050

Tokio Marine Group is promoting the use of natural energy in Japan and overseas. Tokio Marine &Toward achieving carbon neutrality in 2050, Tokio Marine Holdings has defined new targets for

Nichido has been continuously purchasing green power of approximately 1 million kWh annuallypromoting measures against climate change, which is one of its sustainability priority areas and issince 2002 through wind power and biomass power generation. In addition, the Tradable Greenone of the key issues over the medium to long term.

Power Certificates purchased by the company are being allotted to the reduction of emissions attarget sites based on the system regarding emissions trading and the obligation to reduce total

New targets

emissions of greenhouse gases pursuant to the Ordinance on Environmental Preservation to Secure❶ Reduce greenhouse gas emissions of Tokio Marine Holdings by 60% in fiscal 2030

the Health and Safety of Citizens of the Tokyo Metropolitan Area (Environmental Preservationfrom the fiscal 2015 level.

Ordinance).

❷ Use 100% renewable energy for electricity consumed at major bases in fiscal 2030.
❸ Replace all company-owned vehicles with electrified vehicles in fiscal 2030 (Tokio
Marine & Nichido, Tokio Marine & Nichido Life).
❹ Aim for net zero greenhouse gas emissions by fiscal 2050 (including investee
companies and financing recipients)

U.S.-based Philadelphia Insurance Companies has purchased green power to account for 100% of its
electricity use over the year in its business activities and has achieved net zero emissions* since fiscal
2013.
* Net zero emissions are achieved when the net of CO2 emissions and energy consumed equals zero.

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Sustainability Library<CO2 Emissions (Fiscal 2020 Results)>[Tokio Marine Holdings and Major Subsidiaries]

Fiscal 2020 CO2 emissions by Tokio Marine & Nichido (Scope 1 (direct emissions) + Scope 2 (indirect<CO2 Emission Reduction Targets>missions) + Scope 3 (other indirect emissions)) were 49,843 tons versus a start-of-year target of• Long-term target (fiscal 2030): -60% (compared with fiscal 2015 level)

56,276 tons (a 1% reduction year on year). The percentage of reduction was 12.3% compared with the• Reduction target in fiscal 2021: -1% compared with previous year

previous fiscal year, thereby achieving the target. The main cause of this decrease was a reduction in
power consumption owing to energy-saving initiatives. Moreover, in order to meet the expectations<CO2 Emissions (Fiscal 2020 Results)>

of society regarding corporate efforts to create environmental value, we expanded the coverage of

Fiscal 2020 CO 2 emissions by Tokio Marine Holdings and its major subsidiaries (Scope 1 (direct

the calculations for Scope 3 in fiscal 2015.

emissions) + Scope 2 (indirect emissions) + Scope 3 (other indirect emissions)) were 89,894 tons

Sustainability Performance Data (CO2 emissions from energy sources (Tokio Marine & Nichido))(Japan: 64,548 tons, overseas: 25,345 tons) versus a start-of-year target of 110,060 tons (a 1%
reduction year on year), or a 19.1% decrease in emissions compared with the previous fiscal year.
■Initiatives toward Achieving Carbon Neutral Status through Mangrove Planting
As a result of efforts to steadily reduce CO2 emissions at Group companies in Japan and overseas,(CO2 Absorption through Mangroves)

we succeeded in cutting these emissions beyond targets at the Group level. In addition, we have

Mangrove forests have an effect on the prevention and mitigation of global warming by absorbing

been expanding the coverage of the calculations for Scope 3 since fiscal 2015 in order to meetand fixing a significant volume of CO2. Under the concept of “Insurance for the Future of the Earth,”

expectations from society in terms of initiatives to create environmental value by companies.

Tokio Marine Group has engaged in the Mangrove Planting Project since 1999. As of March 31, 2021,

Sustainability Performance Data (CO2 emissions from energy sources and CO2 absorption andapproximately 11,618 hectares of mangrove forest have been planted through this project in nine

fixation (Tokio Marine Holdings and major subsidiaries))

countries, primarily in Asia. Each Group company strives to reduce the environmental footprint
through energy conservation and resource conservation. At the same time, Tokio Marine Group［Tokio Marine & Nichido］<CO2 Emission Reduction Targets>• Long-term target (fiscal 2050): -60% (compared with fiscal 2006 level)• Reduction target in fiscal 2021: -1% compared with previous year
Tokio Marine & Nichido, a core operating company of Tokio Marine Group, worked to realize its

Gas, gasoline
and others
13,163 tons

CO2 emissions
89,894 tons

CO 2 ﬁxation
and reduction
123,531 tons

Scope 1 Direct

medium-term target (fiscal 2020) by: (1) reducing energy in its main building and Shinkan building in
Marunouchi, Tokyo, and Tama building; (2) monitoring the increase and decrease in energy on a totalsite basis in line with site reconstruction and transfer plans; (3) implementing energy conservation

Electricity
and others
53,977 tons

Scope 2
Indirect

Business traveland others
22,754 tons

Scope 3
Other

campaigns in all branches; and (4) increasing energy conservation performance in company-

CO2 absorption andﬁxation throughmangrove planting
120,000 tons

owned cars. In addition, Tokio Marine & Nichido will continue to make efforts to conserve energy inbuildings, equipment and company-owned cars from 2022 toward the realization of its long-termtarget (fiscal 2050).

Use of natural energy
3,531 tons

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Sustainability Library◉ Reduction of Environmental Footprint in Business Activities

its business activities with CO2 fixation and reduction through means such as mangrove planting
and natural energy (green power). Fiscal 2020 CO2 emissions by Tokio Marine Holdings and its major■Environment-Friendly Buildings and Facilities

subsidiaries were 89,894 tons, which was a 19.1% decrease in emissions compared with the previous

Tokio Marine Group is engaged in initiatives* that consider the environment and disaster prevention

fiscal year.

in buildings and facilities it owns, as appropriate for each structure.
•Facilities investment amount related to energy conservation measures: 632 million yen (fiscal 2020,

The effect of CO 2 fixation and reduction due to mangrove planting, etc., was 123,531 tons andTokio Marine & Nichido)carbon neutral status was achieved for the eighth year in succession for the Group overall (Japan and*Upgrading to boilers, high-efficiency lighting fixtures (LED, etc.) and air conditioning, etc.

overseas).
• Efforts by Tokio Marine & Nichido
Tokio Marine & Nichido’s Nagoya Tokio Marine & Nichido Building, which was completed in 2013,
gives high consideration to the environment with features that include double-glazed window glassand LED lighting throughout the entire building. This building has earned the S-rank, the highest
rank under the Comprehensive Assessment System for Building Environmental Efficiency (CASBEE)
Nagoya, a building environmental performance evaluation system operated by Nagoya City. Thisbuilding has secured the top-tier Platinum ranking under the DBJ Green Building Certification System
operated jointly by the Development Bank of Japan and Japan Real Estate Institute.
Furthermore, in January 2015 Tokio Marine & Nichido was certified as an excellent Eco-Oriented
Business by Nagoya City due to voluntary and proactive efforts to be kind to the environment in
its business activities. It also won the 22nd Aichi Machinami Architecture Award in recognition of
its contribution to the formation of a pleasant local environment, and in December 2015 won the
Outstanding Performance Award for Eco-Oriented Businesses certified by Nagoya City.
* Information on CO2 emissions from energy usage and other relevant information are subject to a third-party guarantee by Ernst & Young ShinNihon LLC. Tokio Marine Holdings requested the Central Research Institute of Electric Power
Industry (CRIEPI) to evaluate and calculate the amount of CO2 absorption and fixation through mangrove trees andreceived the evaluation report. Further, a third-party organization (Ernst & Young ShinNihon LLC) has been requested
to implement the agreed-upon procedures in compliance with Practical Guidelines in Specialized Fields 4400, Engagements to Perform Agreed-Upon Procedures (The Japanese Institute of Certified Public Accountants) for part of the data
used in the report. As a result, Tokio Marine Group has deemed that the effects of CO2 absorption and fixation throughmangrove planting have been calculated properly.
* The coverage of calculations for Scope 3 (other indirect emissions) was expanded in fiscal 2015.

In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives andachievements in reducing greenhouse gases in offices and won the Excellence Award in the Osaka
Stop Global Warming Awards in 2013.
Moreover, Tokio Marine & Nichido has a plan to convert its main building and Shinkan building into
a new head office building (to be completed in 2028). The new building is designed to achieve thehighest level of environmental performance by seeking to:• Reduce CO2 emissions during construction through the use of wood building materials and promoteenergy saving and reduce CO2 emissions from building use by introducing highly efficient equipment
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Sustainability Library• Use 100% renewable energy for its electricity consumption;■Initiatives to Reduce Paper Use• Preserve biodiversity and mitigate the heat-island effect through large-scale rooftop greening

Tokio Marine Group’s volume of paper consumed in fiscal 2020 was 6,104 tons (Japan: 5,441 tons,

as well as improve an urban space environment by creating a public relaxation space for local

overseas: 664 tons), which marked a decrease of 15.3% on a year-on-year basis thanks to reduction

community members on the first floor;

efforts in and outside Japan. In fiscal 2021, we are taking action under a target of reducing paper• Conserve water resources through the use of rainwater in place of non-potable general service water

volume in Japan by 1% from the previous fiscal year.

and the introduction of a water circulation system; and• Obtain the highest Platinum ranking in the Leadership in Energy and Environmental Design (LEED),As a measure to curb paper consumption, Group companies are distributing mobile terminals (tablets

an international green building rating system.

and notebook PCs) to employees to reform working styles while reducing paper consumption, alongwith promoting the paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures) for applying• Efforts Overseas

for insurance on tablet or other devices, expanding the use of paperless conferencing, using green

At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate

procurement of stationery and office supplies, shifting forms and pamphlets to Web formats (i.e.,

for each building or facility we own. As an example, Tokio Marine Centre (Singapore) has beenpromoting paperless operations) and firmly establishing the practice of double-sided copying andactively introducing environmentally conscious measures that include the installation of energy-

printing multiple pages on one sheet.

saving air-conditioning equipment and lighting fixtures, installation of water-saving equipment thatreuses rainwater and effective placement of greenery.

In December 2020, we rolled out Remote Raku Raku Tetsuzuki, a one-stop online service for customers
to view a proposed insurance product and its description and apply for it on their smartphones andIn 2017, Philadelphia Insurance Companies (PHLY) in the United States decided to renovate its long-other devices. Through this service, we have realized seamless and paperless procedures that also

used headquarters building to update its aged technology, infrastructure and exterior. The aim was

make customers feel at ease.

to provide an excellent work space to employees and facilitate environmental, social and governance

Examples of Initiatives toward High-Quality Solicitation(ESG) efforts. The renovation gave consideration to the environment by replacing windows, switching
to a more comfortable, energy-efficient air-conditioning system, adding a charging station for■Promoting Waste Recycling

electric vehicles, installing adjustable lighting fixtures that sense movement and natural light andTokio Marine Group has installed paper machines that make new paper from used paper using very

creating a self-sustaining outdoor greenery zone that has won an award. The building also took into

little water and is promoting paper recycling that can be completed in our offices.

account social aspects, such as safety and accessibility. For safety, it incorporated a speaker systemfor emergency and evacuation announcements and■ Effective Use of Watera video monitoring system. Accessibility was ensured

At the La Mer Sanbancho building in Tokyo, Tokio Marine & Nichido is promoting effective use of

by introducing button-controlled height adjustablewater by collecting rainwater and recycling it for flushing toilets.

desks for all employees, replacing swinging doors
with sliding doors and removing curbstones from theparking lot to make it level with the sidewalk. Thesefeatures have also resulted in a traceable reduction
in waste and consumption of water, gas, electricity
and paper.

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Sustainability Library• Build a one-stop structure to provide various consulting services, including support for analysis ofclimate change scenarios in accordance with the recommendations of the Task Force on Climaterelated Financial Disclosures (TCFD).
* CCS is a technology to capture and store emitted CO2, while CCUS is a technology to utilize separated and stored CO2.

In order to prevent damage due to climate change from spreading, Tokio Marine Group is
examining the possibility of installing and operating renewable energy facilities in Group
companies while also providing products and services such as environmental consulting.

2.1.3.1 Basic Approach to Promoting the Widespread Use of

Clean Energy

2.1.3.3 Providing Solutions for Promoting the Widespread

Use of Clean Energy◉ Offshore Wind Power Generation■Offshore Wind Power Generation in Japan

In mitigating climate change, we will promote the widespread use of clean energy through theJapan has set the ambitious goal of reducing greenhouse gases by 80% by 2050, thereby proceeding

provision of products and services in the renewable energy field and contribute to the transition to awith the challenges of energy conversion and decarbonization to meet this goal.

decarbonized society.

2.1.3.2 Promoting Green Transformation

The 5th Strategic Energy Plan approved by the Cabinet on July 3, 2018 states the lofty “3E + S”
(Energy security, Economical efficiency, Environment + Safety) objective and expresses the energy

Through the development and provision of insurance products and solutions as well as risk

mix the country would like to achieve by 2030. This was the first time for Japan to specify the shiftconsulting, Tokio Marine & Nichido seeks to assist customers in becoming carbon neutral and shifting

to renewable energy as its main source of power, with the aim of 22% to 24% of power generation

toward a decarbonized society, as well as to contribute to the growth and development of industry.

to come from renewable energy by 2030, up from 16% in 2017. Offshore wind power generation is

For this purpose, Tokio Marine & Nichido established a cross-departmental organization called the

expected to be one of the pillars of renewable energy. With the revised Port and Harbor Act of July

Green Transformation (GX) Task Force in February 2021. With the aim of promoting these efforts even2016 and the enforcement of the Act of Promoting Utilization of Sea Areas in Development of Power

more proactively, the company also established the GX Office within the Commercial Lines Marketing

Generation Facilities Using Maritime Renewable Energy Resources in April 2019, a full-scale offshore

Department in June 2021.

wind power generation project is already underway in Japan.

Toward becoming carbon neutral in 2050, Tokio Marine & Nichido is steadily promoting the following

More specifically, after the revision and enforcement of these acts, Japan’s first commercial offshore

initiatives, including developing solutions and considering business co-creation, based on dialogue

wind power generation project was launched in February 2020. In December 2020, the Ministrywith a broad range of companies, local governments and other customers.

of Economy, Trade and Industry announced its first Vision for Offshore Wind Power Industry and• Develop insurance products and solutions that will contribute to the more widespread use ofpresented ambitious introduction targets of awarding a capacity of 10 GW to projects by 2030 and 30

renewable energy, including offshore wind power and solar power.

to 45 GW by 2040. A review for the first public tenders for four general sea zones has been underway,• Carry out research on and develop insurance products that will contribute to the spread of storage

and specific efforts to introduce offshore wind power generation have begun.

batteries, promotion of the use of hydrogen and establishment of new technologies, such as carbon
dioxide capture and storage (CCS)* and carbon dioxide capture, utilization and storage (CCUS)*■Total Support for Offshore Wind Power Generation from Construction Phase to Operation Phasetechnologies.

Beginning with underwriting insurance for a project in the Netherlands in 2013 that the customer has• Provide support for local governments and companies for building distributed energy systems.

acquired rights for, Tokio Marine & Nichido has been supporting a total of 47 offshore wind power• Provide support for efforts of local small- to medium-sized companies toward becoming carbon

generation projects in 10 countries and regions including Japan. In fiscal 2020, while taking on 10

neutral.
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new projects, the company has provided support to the wind power generation industry in Japan

A dedicated team was set up to deal with wind power-related projects in 2013, and a task force wasby holding seminars to present and share the know-how it has gained through underwriting theseestablished in 2019 to provide company-wide support for the industry. Tokio Marine & Nichido aims

projects as well as knowledge on loss prevention.

to be the industry leader from an insurance perspective for offshore wind power generation projects,
an area expected to grow and develop not only in Japan and Asia but across the entire world, and to

In many offshore wind power generation projects, facilities go into operation individually as they areaccelerate initiatives in this core business area to protect the global environment.

completed and become operational. Tokio Marine & Nichido’s package exclusively designed for suchprojects offers seamless total support in order to cover the interface risk associated with the shift to

Stochastic Assessment of Natural Disasters

operation. Although this type of insurance package is generally employed in Europe and the United

The risk of a natural disaster occurring such as a typhoon, earthquake or tsunami is significantly

States, the content and clauses of the company’s insurance have been adjusted to fit the legal systemdifferent between Japan and Europe. In arranging insurance for offshore wind power generationand environment of Japan.

projects, Tokio Marine dR calculates the critical indicator of Probable Maximum Loss (PML) using
stochastic methods and conducts risk assessment.

Determine various risks involved in each phase and create insurance
package providing necessary coverage at a price reflecting the risks

In many cases, financing has become an integral part of offshore wind power generation projects asthey grow in scale. Lenders also want to understand the risk involved using stochastic assessmentsthat use a fixed recurrence interval such as 475 years for an earthquake and 100 years for a typhoon.
This PML calculation has also been adopted in Japan’s first commercial offshore wind power
generation project mentioned previously.

Earthquake: Distribution of Peak Ground Acceleration & Seismicity

Financial Close/Final investment Decision/Notice to Proceed

Commercial Operation

Industry

Academia

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In the event of damage from earthquake, tsunami, water, wind, landslide or other natural disasters,
mega-solar projects may be forced to review installation expenses or construction period, and■Solar Power Generation in Japanbusiness operation following launch may be severely affected. Based on natural disaster information

With the launch of Japan’s Feed-in Tariff Scheme for Renewable Energy in July 2012, the planningand knowledge accumulated over the years in the property and casualty insurance business, theand construction of solar power generation facilities have been surging across the country. In orderproduct offers risk consulting services that include a three-stage evaluation of natural disasterfor businesses to stably operate the facilities, it is necessary to evaluate business risks over a medium

hazards at planned mega-solar installation sites and soil contamination status assessment consulting

to long term of 10 to 20 years from a variety of angles, starting from the installation stage, andservices through means such as site usage history surveys and field investigations. By incorporating

implement required measures. Moreover, safety concerns about damage to the facilities caused bysuch consulting services, mega-solar business operators are able to accurately assess the risks thatnatural disasters, which have been increasing in recent years, and uneasiness in local communities

can threaten business continuity and can effectively carry out necessary investments and measures.

about environmental and other impacts has become apparent. Thus, a harmonious coexistence
between operators and local communities is one of the major issues in increasing the use of

Conducting risk assessments of mega-solar projects has helped us build up extensive know-how,renewable energy, which requires solutions.

which we are using to provide consulting services for renewable energy facilities for biomass andwind-power generation businesses.

■Mega-Solar Package Program
In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk

Arrangement of Appropriate Property and Casualty Insurance at the Mega-Solar Project

consulting and insurance products, the program offers an integrated solution for the risks involved in

Installation and Operational Stages

mega-solar (large-scale solar power generation) projects.

As various risks are expected at every stage – from installation to operation – in mega–solar
projects, appropriate risk management is achieved by analyzing risk factors that can impact project

Making Use of Evolving Risk Assessment Approaches in Consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment
and soil contamination status assessment) and 2) arrangement of property and casualty insurance.

management and by arranging for insurance against each risk. As a specific example, risks associated
The mega-solar project flow from installation work to operation

Tokio Marine dR’s risk assessment of renewable energy facilities

Tokio Marine dR’s “Risk Assessment of Renewable Energy Facilities” (in Japanese)

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with installation work may include damage to a solar power system or temporary installation causedby an accident or disaster, such as fire or lightning strike; lost profits due to a delay in the launch of

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Sustainability Library■ Launch of a New Product Covering the Decommissioning Cost of Solar Power Facilities andDamage Compensation Risk

operation resulting from the damage; and compensation for damage in case a solar power system

The Act of Partial Revision of the Electricity Business Act and Other Acts for Establishing Resilient andhas caused an accident during installation or after completion.

Sustainable Electricity Supply Systems enacted in 2020 will start mandating solar power operatorsof 10 kW or more to make an external reserve for the decommissioning of solar power facilities in

Hedging these risks is possible by using erection all risks insurance, delayed start of operations

July 2022. Meanwhile, in April 2020 the Act made it an obligation for the operators “to make efforts”

insurance and various forms of liability insurance. Additionally, risks related to facility operation may

to enroll in fire, earthquake or other insurance in order to ready themselves for natural and otherinclude damage to a solar power system caused by fire or other accident or disaster, lost profits due

disasters before making such an external reserve or when still accumulating one. It also requires themto suspension of operation resulting from the damage and compensation for damage as an owner orto secure financial resources to pay compensation in case of an accident or disaster and implement

manager of the facilities. These risks can be hedged by corporate fire insurance and various forms ofcyber security measures. The environment and risks surrounding these operators are thus undergoing

liability insurance.

a drastic change.

Solar power and other forms of renewable energy are indispensable as new energy sources to

In response, Tokio Marine & Nichido is working with the Japan Photovoltaic Energy Association, which

support the social infrastructure of the future. Based on the role that insurance companies bear inpromotes the introduction and widespread use of solar power generation facilities, to resolve issues

society, Tokio Marine & Nichido will support the smooth diffusion of renewable energy by providing

facing solar power operators and launched the industry’s first insurance scheme matched to the Act’s

insurance products and risk consulting services and contribute to the development of a sustainableobligatory efforts, Insurance for Solar Power Facilities Decommissioning Costs and Compensationsociety.

Liability Risk, in December 2021. The scheme covers the decommissioning cost before operators
make the required external reserve or when they are still accumulating it, and compensation liability■Insurance for Output Suppression Control for Mega-Solar Power Generation Operators

risk to prepare for accidents resulting from the ownership, use or management of solar power

Output suppression control is a measure in which power companies request power generation

facilities or for rapidly growing cyber risk.

operators to suppress power generation output. Ensuring stable power supply requires a consistently
steady balance between the power generation volume and consumption volume, and output

Tokio Marine & Nichido intends to offer this scheme broadly. By enabling solar power operators tosuppression control is needed when the generation volume exceeds consumption. Tokio Marine &secure the facility decommissioning cost and financial resources for damage compensation through

Nichido provides insurance for mega-solar power generation operators to cover a drop in revenue

the scheme, the company will support the sound growth of the solar power generation business andcaused by such suppression. Through the product, the company will contribute to the widespread

more widespread use of renewable energy.

use of mega-solar power generation.

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Sustainability Library■ Providing M&A Package Plan for Solar Power Generation Projects■ Collaboration Aimed at the Commercialization of Storage Batteries Management Technology

In September 2021, Tokio Marine & Nichido and Tokio Marine dR started providing an insurance plan,

Tokio Marine & Nichido and Tokio Marine dR started collaborating with EC SENSING, Inc., a joint

M&A Package Plan for Solar Power Generation Projects. Under this plan, Tokio Marine dR performs anventure affiliated with Waseda University, for the commercialization of storage batteries management

assessment of various risks associated with the target power plant before an M&A is executed, while

technology. In fostering the more widespread use of renewable energy, the companies aim to

Tokio Marine & Nichido provides representations and warranties insurance (domestic M&A insurance)develop service solutions, which facilitate safe and secure energy management, and contribute to theto cover a post-M&A risk for economic losses incurred by the buyer that arise from the seller’s breachrealization of a decarbonized society.

of a representation or warranty (including a breach concerning permits and licenses). The plan is a
one-stop source of security for customers in executing an M&A of a solar power project, with Tokio

In promoting the widespread use of renewable energy, storage batteries are essential for the

Marine dR providing pre-M&A security and Tokio Marine & Nichido ensuring post-M&A security.

effective utilization of electricity. In the future, a rise in demand is expected for risk assessment andperformance assurance to ensure the safe use of storage batteries as well as for the reuse of these

Notional concept of the package planbatteries. Conversely, there are currently no regulations or systems related to the reuse of storage
batteries, and their secondary use still remains limited.

(1) Conclusion of an acquisition agreement(representations and warranties by the seller)

Buyer(2) Breach of a representation or warranty

Seller(3) Claim for monetary compensation

Under these circumstances, Tokio Marine & Nichido and Tokio Marine dR will jointly develop newservice solutions that will help further increase the use of storage batteries in collaboration withEC SENSING, which engages in research and development utilizing non-destructive measurement
technology (impedance technique) for storage batteries, and with Waseda University’s Research(Instead of (3) above)(4) Payment of an insurance claim

Solar power
generation project

Organization for Nano & Life Innovation, which carries out the research and development of thetechnology. In addition to leveraging risk data associated with corporate business activities andknowledge on data analysis held by Tokio Marine Group, we will also utilize Waseda University and EC

Representations and warranties

Assessment of various risks

SENSING’s core technologies and intellectual property rights related to storage batteries and energy
management in our efforts to develop and provide advanced risk management and performance
evaluation for storage batteries.

■ New Service for Resource Aggregators in the Power Supply-Demand Adjustment Market
Tokio Marine & Nichido has started collaborating with NEC Corporation in the resource aggregation
business, which aggregates and controls distributed energy resources, including storage batteries
and solar power facilities, by using information and communications technology (ICT ). Morespecifically, the companies developed the industry’s first service for resource aggregators operatingin the power supply-demand adjustment market. The service is combined with a system to provide
partial coverage for additional costs arising from causes beyond their control, such as facility damage
due to a natural disaster. Through the system, the companies provide support and a sense of security
for resource aggregators in promoting their business.
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Sustainability Library◉ Geothermal Power Generation■ Providing Insurance Package for Solar PPA Operators
Tokio Marine & Nichido has started offering Insurance Package for Solar PPA Operators, an insurance
product providing power purchase agreement (PPA) operators with comprehensive coverage forvarious risks, including risk of damage to power generation facilities, compensation liability risk

■Commenced Sales of New Impairment Liability Coverage for Geothermal Power Generation
Operators

arising from the management of facilities and risk of the user (company using the facilities) going

Geothermal power generation uses steam from deep under the ground to generate power. It doesbankrupt. In recent years, a PPA model has drawn much attention on the back of the growing need to

not emit any CO2, a primary cause of global warming, which has put it in the spotlight as a low-cost

use renewable energy. It is a business model in which a third party installs its own renewable energy

renewable energy with the potential for stable power supply. There are high expectations for thefacilities on the roof of the user’s building or within its premises by incurring the installation costs,

application of this form of energy, and the Japanese government has already formulated a plan toand supplies generated power to the user while recovering these and other costs through a long-expand capacity of geothermal power generation facilities three-fold by fiscal 2030 compared withterm PPA with the user. An increase in the introduction of renewable energy is expected to continue

current levels.

via this model, as it has an advantage of eliminating the associated initial cost for the user. There is,however, a risk that the originally planned cost recovery would be difficult for reasons such as an

Against this backdrop, Tokio Marine & Nichido offers impairment liability coverage specifically for

unexpected and sudden accident during the term of the contract. By offering this insurance package,geothermal generation operators. It provides peace of mind to nearby hot spring operators (hotthe company will promote the introduction of renewable energy based on the solar PPA model.

spring union) with regard to geothermal development. This is achieved through compensation fordamages if there is a decline in the volume of hot water or a change in hot spring quality in a nearby
hot spring area during geothermal development or operation of a geothermal power generation

Notional concept of coverage for a risk of non-payment ofelectricity charges due to bankruptcy of the user

facility. Such damages include the cost of investigation into the cause, which is covered by thegeothermal developer, or lost profits on the part of the hot spring operator. Payment of the cost for

Policyholder / Insured(PPA operator)(3) Bankruptcy,
etc.

(2) Electricity supply(Electricity charges)

investigating the cause at the stage when a reduction in hot spring volume or a change in spring
quality has been objectively confirmed irrespective of the existence or not of liability on the part of
the geothermal developer is a first for Japan. Tokio Marine & Nichido will continue to contribute to(4) Charges not paid
(bad debt)

the proliferation of geothermal power through this product going forward.
Creditors(user)

General flow of geothermal development (model case of 30,000 kW power output)(5) Payment of an
insurance claim(6) Claim forcompensation

Tokio Marine & Nichido(1) Conclusion of
an insurance contract

Source : Prepared using basic data for investigating purchase price in FY2013 issued by Resources andEnergy Agency of the Ministry of Economy, Trade and Industry (in Japanese)

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2.1.4 Responding to Natural Disasters
2.1.4.1 Basic Stance on Natural Disasters
From the aspect of adaptation to climate change, we will apply ourknowledge on natural disasters and disaster prevention and mitigation
accumulated throughout Tokio Marine’s long history to the development and provision of products and services while contributing to the

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Sustainability Libraryorganizations, with Tokio Marine & Nichido’s endowed research division established within IRIDeS
serving as the secretariat. In addition to ongoing standardization efforts in the two aspects of basic
concept and seismograph utilization, activities to develop international standards in such areas
as emergency foodstuff in a disaster and risk financing have been launched in fiscal 2021. The
secretariat is also working with BOSAI-TECH, a project planned and operated by Sendai City to create
and provide support for disaster prevention-related ventures, to produce next-generation venturebusinesses that tackle social issues. Tokio Marine Group participates in the BOSAI-TECH project asa sponsor company and provides support from a broad range of perspectives, such as exploringbusiness creation with overseas venture companies and facilitating cooperation with various

creation of a society resilient to natural disasters by providing safety

international organizations. In terms of human resources, personnel from the Sendai Branch, whichand security both before and after such disasters occur.

is located in one of the disaster-stricken areas of the Great East Japan Earthquake, participates in theConcept Committee of the Disaster Preparedness ISO Project, while personnel specializing in the

Tokio Marine & Nichido received certification as an organization contributing
to the building of national resilience (“Resilience Certification”) in the business
continuity category in the first evaluation conducted in fiscal 2016 and the social
contribution category in the first evaluation conducted in fiscal 2020.

climate-related financial disclosure (TCFD) provides advice in the risk financing field.

Disaster prevention
guidelines aroundthe world

7 global indicators
Mitigate
damageIncreasecooperation

Establish a global
standard, contribute to the international communityand create newindustries

2.1.4.2 Promoting Disaster Prevention and Mitigation throughProducts and Services■Efforts to Develop an ISO Standard Certifying Disaster Preparedness
Knowledge, information, technologies, etc.,
accumulated through Japan’s regionallyfocused disaster prevention initiatives

In recent years, intensifying natural disasters have caused enormous human and economic damage
to various parts of the world. Against this backdrop, the concept of disaster prevention (Bosai) has
taken root worldwide, as evidenced by the Sendai Framework for Disaster Risk Reduction 2015-2030

Disaster information:drones,satellite images, AI

adopted at the Third United Nations World Conference on Disaster Risk Reduction in 2015 as well as

System (planning, prior investment)
Defense against biggest tsunamis

by the declaration in 2019 by the G20 of institutionalizing the Sendai Framework. Accordingly, Japan

Relocation inland
Urban area

has been leading an effort to develop an ISO standard certifying disaster preparedness. By defining
disaster prevention and mitigation efforts as a sustainable value standard (criteria), it is aimed atcreating value as a new industry; applying such products, services and infrastructure in society; andimproving disaster preparedness in Japan and throughout the international community.
Under the guidance of Professor Fumihiko Imamura of the International Research Institute of Disaster

Improvement
through the
KAIZEN system

Sendai Tobu
Expressway

Community building;culture to maintain stockpileof life’s essentials

Evacuation
facilities

Evacuationroad

ShiogamaWatari RouteDefense against a tsunami that may occur
uronce in decades or once in centuries
Use of green
Evacuation hill infrastructurePark (hill)

Coastal disasterprevention forest
Coastal embankment
ent

Improvement
through the
KAIZEN system

Beach
Tobu ReconstructionRoad

Use of existing infrastructure(embankment road)

Teizan Canal

Disaster information;
disaster prevention
and mitigation ICT

SeaAutonomous
decentralizedenergyCreation of a smart community during restoration (Build Back Better)

Science (IRIDeS) at Tohoku University, the Disaster Preparedness ISO Project (TC268: Sustainable
cities and communities / SC1: Smart community infrastructure / WG6: Disaster risk reduction) has
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Sustainability Library■System for Responding Quickly to Natural Disasters

support smoothly in remote regions. Tokio Marine & Nichido makes company-wide efforts, with

The purpose of Tokio Marine Group is to protect customers and society in times of need, which is aemployees, appraisers and adjusters (damage investigators) dispatched to the disaster areas visiting

commitment we have upheld in all of our activities.

customers affected by the disaster to check the status of damaged houses and other properties inorder to quickly pay insurance claims using digital, AI and other technologies.

Japan has been struck by a number of natural disasters such as typhoons and floods in recent years,

System for Responding Quickly to Natural Disasters (Tokio Marine & Nichido website) (in Japanese)causing serious damage across the country. If a large-scale disaster occurs, Tokio Marine & Nichido
promptly establishes backup offices (insurance claims centers), local disaster response offices and■Sophistication of Claims Payments Using Satellite Imaging and AI

satellite offices (temporary offices to conduct damage assessment and other operations in disaster-

Tokio Marine & Nichido has been working with ABeam Consulting Ltd. to pay insurance claims using

stricken areas) to facilitate initial response. The company’s system network enables damage service

satellite imagery since 2018. To increase the sophistication of these activities, the company began

offices across Japan to exchange and share information in real time, which in turn allows for providing

cooperating with three companies with advanced satellite image analysis technologies, namely
ICEYE, PASCO Corporation and Mitsubishi Electric Corporation.

Nationwide claims service oﬃces

Claims service
system foundation

Head oﬃce disastermanagement task force

Centralized backup oﬃce

Tokio Marine & Nichido had already been using AI to analyze satellite images to determine the extent
and scope of flood damage and obtain other information. The new partnership with the three com-

Real-time, paperless
information
provision

panies, however, will make it possible
to obtain a greater number of satellite
images of wider areas more quickly inthe event of large-scale floods. Using
AI to analyze multiple images in com-

Local response headquarters
Establishment and operation of optimum satellite oﬃces

bination with the company’s customer
data such as locations and property

Satellite
oﬃce

Satellite
oﬃce

Satellite
oﬃce

Satellite
oﬃce

information enables the detailed calculation of damage and the height offlooding in as quickly as a few hours.

Providing caring claims services for individual customers

This in turn is expected to significantly
reduce the time before customers re-

AI analysis of satellite imagery to quickly assess damage in detailceive their insurance claims.

■Introducing Technology to Check Damage Status in Real Time
Tokio Marine & Nichido has formed a business tie-up with SightCall, Inc. and introduced in July 2019a WebRTC system to check building and other damage following an accident or disaster. WebRTC isa real-time communication (RTC) system to share imagery and communicate over a web browser,
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Sustainability Librarysharing photos and videos. After a typhoon or torrential rains, for example, the system connects a<BELFOR Assisting Flood Recovery Following Typhoon Hagibis in 2019>

customer or agent in an affected area with a Tokio Marine & Nichido employee or appraiser in an

Overview of damage

office in real time. This will eliminate the need to keep customers waiting for a site visit or the trouble✓ Embankments of nearby rivers collapsed and a large amount of sludge flowed into a customer’sof resubmitting required documents, which in turn would lead to quick and accurate identification offactory.

damage and swift claims payments to customers.

✓ The entire factory premises were damaged, with machinery and electrical equipment on the

Tokio Marine & Nichido will continue to provide claims services more closely aligned with customers.

✓ Sludge flowed into and accumulated in the factory.

production lines submerged (depth of approximately 1.2 meters).
At the same time, we will work to achieve even greater customer satisfaction by leveraging leadingedge technology.

BELFOR’s Response✓ BELFOR started working quickly and contributed significantly to the customer’s quick recovery■Early Disaster Recovery Support Service through a Tie-Up with BELFOR

from the typhoon damage by utilizing specialized technologies such as precision cleaning.

Tokio Marine & Nichido has established an exclusive partnership with BELFOR (Japan) Co., Ltd., oneof the world’s largest disaster recovery support companies, to provide its corporate customers in▼ The factory’s machinery was severely damaged by sludge. BELFOR’s specialized technologies

particular with the Early Disaster Recovery Support Service for machinery, facilities, buildings andaided the recovery of the factory to its pre-typhoon operability and condition.

other properties damaged in an accident or disaster. In addition to fires that occur across Japan on adaily basis, BELFOR has a track record of providing early recovery services for its customers’ factories,
stores and other facilities damaged by numerous disasters, including those affecting wide areas suchas the Great East Japan Earthquake and the floods in Thailand.
The range of BELFOR’s activities has been expanding significantly amid natural disasters, which havebecome more frequent in Japan in recent years. Regarding water disasters, for example, BELFOR
handled 156 cases related to torrential rains in western Japan and other floods in 2018, 269 cases
related to Typhoon Hagibis and other events in 2019 and 189 cases in 2020. To address these cases,

BeforeAfter

BeforeAfter

BELFOR provided general recovery support mainly for factory machinery and facilities utilizing
specialized technologies, an area in which BELFOR has a competitive advantage.** Specialized technologies include emergency stabilization (treatment to inhibit the progression of corrosion and rust in facilities to prevent further damage) and precision cleaning (technology to dismantle equipment, clean electronic circuit boards byusing BELFOR’s originally developed alkali cleaner and deionized water, dry them completely in a vacuum chamber and reassemble the equipment)

As natural disasters become increasingly severe, Tokio Marine & Nichido will continue to provide
support to its customers in times of need by working closely with BELFOR to help them overcome
damage from a disaster and facilitate the early resumption of business.

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Sustainability Library■NADIAct Disaster Prevention and Mitigation Alert System for Companies

Tokio Marine Group will continue to develop

In September 2020, Tokio Marine Holdings and Tokio Marine dR developed the NADIAct (Natural

disaster prevention and mitigation services

catastrophe Alert Dashboard for Initial Action) system jointly with Esri Japan Corporation. The system

to provide disaster prevention-related data todisplays the disaster occurrence status on the premises of corporate customers in real time andcompanies and local governments in an easily

facilitates appropriate actions to prevent and mitigate damage at each site.

comprehensible manner. We will also promote

NADIAct example display

the effective disaster prevention actions of
It is essential that companies respond to natural disasters and, in particular, prevent and mitigate

our user companies by adding functionality todamage for business continuity and sustainable growth. By providing the NADIAct system, Tokio

aggregate and display damage reports from

Marine Group continues to support the efforts of companies and local governments to prevent andeach site.

mitigate damage and contribute to the creation of a society resilient to disasters.
■Development of a Flooding Risk Projection System for Local Governments
Three strengths of NADIAct

As a measure to address increasingly severe flood damage in recent years, local governments are

NADIAct is a system that imports weather and disaster prevention information provided by Gehirn

working to not only reinforce embankments and other earthworks but also engage in awareness-

Inc. into a geographical information system (GIS) platform and visualizes the information on a map.

raising activities using hazard maps and the publication of disaster prevention manuals. When a

It lists locations throughout Japan on the GIS, allowing companies with multiple business sites todisaster occurs, it is important for local governments to make swift and appropriate judgments

learn about damage caused by a disaster at any of their sites and use this knowledge to implementon when to urge residents to evacuate and to organize an initial response structure based on the

countermeasures.

disaster situation, while collecting information in the immediate aftermath of the disaster and making
decisions quickly on various matters. In April 2021, Tokio Marine & Nichido and Tokio Marine dR

Strength ❶ Display of disaster information throughout Japan in real time

together with the National Research Institute

NADIAct obtains weather, disaster prevention and other information related to natural disasters published byfor Earth Science and Disaster Prevention

the Japan Meteorological Agency through Gehirn and displays the risk levels for flooding, water immersion,(NIED) developed a flooding risk projection

strong winds, landslides and other dangerous natural phenomena occurring at companies’ business sites inreal time.
Strength ❷ Linked to flood timeline
NADIAct imports flood timeline information prompting actions to be taken as a disaster develops basedon the risk consulting expertise of Tokio Marine dR and lists the recommended disaster prevention actions
according to the risk level at each site. The recommended disaster prevention actions are sent simultaneously
to the head office and each business site through email alert, enabling appropriate initial response to adisaster.
Strength ❸ Delivery of supplementary consulting services
The NADIAct user companies are eligible to receive advice from Tokio Marine dR on daily disaster response
measures and risk management as well as online consulting services to increase the effectiveness of NADIAct
in an emergency.

Flood area instant forecast

system using AI technology. The system isaimed at supporting local governments tomake appropriate decisions and minimize thedamage incurred to local residents during theinitial response to torrential rains.
The flooding risk projection system was developed by incorporating NIED’s natural disaster data
related to rainfall into Tokio Marine & Nichido and Tokio Marine dR’s system platform and has thefollowing characteristics.
• Immediate forecasts for flood areas
Through a study and verification using relevant data provided by the Tokushima prefectural
government, we developed techniques for estimating the areas that might flood due to heavy rains
and incorporated a feature to collect information on the damage status in a timely manner.
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Sustainability Library■ Fire Insurance with a System for Donation That Contributes to Disaster Prevention and Mitigation:

The system imports local governments’ resident information to visualize the number of households

Tokio Marine & Nichido’s Total Assist Fire Insurance x Red Feather Disaster Prevention/Reduction

and population by age group in areas where the flood risk is rising in an immediate forecast. This

Programallows local governments to specify areas that are facing imminent risk and requiring focused support

Tokio Marine & Nichido launched the “Total assist fire insurance x Red Feather Disaster prevention/

when guiding the evacuation of residents. In this way, the system supports a series of processes fromreduction program” in cooperation with the Central Community Chest of Japan, which promotes thecollecting information on the disaster situation to making various decisions, including organizing a

Red Feather Community Chest. The program is aimed at supporting efforts to prevent and mitigate

disaster response team and dispatching city officials.

damage from natural disasters whose frequency and intensity are increasing and to quickly recoverfrom a disaster.

Tokio Marine & Nichido and Tokio Marine dR will continue to undertake the development of moresophisticated natural disaster damage forecasting systems and contribute to the development of

If a customer who has enrolled in a fire insurance policy (Total assist fire insurance) selects a web-strong local communities resilient to natural disasters.

based insurance contracts or clauses, Tokio Marine & Nichido donates a certain percentage of the
reduced expenses to the Red Feather Community Chest to support disaster prevention, mitigation■ Launch of the Industry’s First Magnitude Index-Based Earthquake Insurance(EQuick Insurance for Earthquake Preparation)and recovery activities. Another purpose is to contribute to environmental efforts through the
reduction of resource consumption.

When a large natural disaster occurs, it may take a certain amount of time to assess damage andpay insurance claims. Through questionnaires to earthquake survivors, we have learned that various
expenses are incurred in the immediate aftermath of an earthquake and there is a need for funds

Customers select web-based insurance contracts or clauses.

to pay for them. Based on this finding, Tokio Marine & Nichido released a magnitude index-based
earthquake insurance (EQuick Insurance for Earthquake Preparation) in March 2021, which promptly

Reduce resource consumption accompanying distribution

pays insurance claims after an earthquake so that customers can pay for post-earthquake living
expenses. A fixed amount of insurance set according to the earthquake magnitude observed in
the area where customers reside will be paid in as fast as three days. The process from enrollment

Donate a certain percentage ofthe reduced expense

Contribute to supporting disaster prevention, mitigation andrecovery in respective regions

Curb
global warming

Mitigate damage caused bynatural disasters

Contribute to environmental measures

Flow of receiving insurance claims

An email is sent promptly
after an earthquake
occurs.

Customers verify that theiraddress and bank accountfor receiving insurance
claims are correct.*1

MobileAgent

Reduce CO2
emissionsapplication to the receipt of insurance claims can be completed on a smartphone, providing moreconvenience to customers.

Customers registeron the policyholder
page and download
the Mobile Agentapp.

Easily check policy
details and ﬁle claims
using the app

Smooth responsewhen a disasteroccursInsurance claims will bedeposited into the bankaccount customers
speciﬁed in as fast as
three days.

*1 Insurance claims will be paid based on the initial contract if the earthquake information cannot be conﬁrmed within
72 hours of the earthquake.

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Sustainability Library■Overseas Initiatives

To minimize damage from floods, which are becoming more intense and frequent, it is importantfor everyone to regard disasters as their own personal matters and raise their disaster prevention

PURE Group’s Situation Roomawareness.

When Hurricane Irene approached the United States in 2011, the U.S.-based PURE Group of insurancecompanies set up the Situation Room (Crisis Management Center) to provide customers with

Tokio Marine & Nichido and Tokio Marine dR have developed the Disaster Experience AR app thatdamage mitigation advice and inform them of accident-reporting contact points. The Situation Roomenables customers to “experience” a water disaster on their smartphones as if it has actuallyconstantly monitors highly precise weather information and online information such as news andhappened to them. The app simulates the risk of water immersion caused by a flooding river andsocial media posts to accurately identify natural phenomena with the potential of causing damage

landslides and prepares customers to take appropriate action when a disaster actually occurs.

to customers. When the Situation Room recognizes any danger of disaster, it overlays the anticipateddisaster region and customers’ addresses on a map and immediately begins contacting customers

The Disaster Experience AR app uses augmented reality (AR) technology* to enable the visualization

to protect their safety if they are exposed to the risk. In 2020, which witnessed a record numberof flooding and landslides caused by a water disaster through the scanning of a QR code with aof wildfires, the Situation Room meticulously scrutinized 650 wildfire warnings issued by local

smartphone camera. The app has the following characteristics.

governments and dispatched partner private fire brigades to more than 45 wildfire locations in ninestates.

• Predicted flood heights of rivers all over Japan are collected in the geographical information system(GIS) and linked to an original hazard map prepared by Tokio Marine dR.

The PURE Group is proactively developing and introducing new solutions to provide even higher• The map covers all of Japan and the danger can be visualized at any point on the map, which can bequality services to its customers. Backed by support from Tokio Marine Innovation Lab Silicon Valley,used to confirm the risks that family members living separately may be exposed to.

which implements surveys on cutting-edge technologies, the Situation Room has commenced thetrial use of tools that automatically gather online news and other information and put them through* Technology to superimpose virtual visual information onto the user’s actual environment

AI-enabled analysis. This process makes it possible to instantaneously analyze an even larger volume
of information and data and allows quick responses to customers in their times of need. In the future,

Images of Disaster Experience AR app

the PURE Group will promote efforts aimed at providing an optimized and proactive Situation Roomexperience for each and every customer.

Top page

Flood

Cliff failure

Mudslide

Landslide

Providing weather information and other information
related to various risks through the website and an app

Analysts specializing in risk mitigation and loss
prevention operating the Situation Room

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Sustainability Library◉ Creating Value through the “Green Gift” ProjectThrough eco-friendly products, Tokio Marine & Nichido acts as one with its agents in engaging in

2.1.5.1 Basic Stance on Protecting the Global Environment
In adapting to climate change, we will apply our knowledge on natural disasters and disasterprevention and mitigation, which we have accumulated over the course of our long history, to thepreservation of biodiversity and wetlands by practicing business activities that give consideration toharmonization with and the improvement of the global environment and by carrying out mangrove
planting and other environmental protection activities around the world.

global environmental protection initiatives and welcomes participation by customers as well.
■ “Green Gift” Project System and Benefits of Reducing Paper
With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift Projectbased on the concept of undertaking eco activities. Under this project, when a customer chooses
web-based insurance contracts (clauses) on its website rather than a paper-based contract inbrochure form, the company donates funds corresponding to a portion of the value of the reduction
in paper used to NPOs and NGOs involved in environmental protection activities. Such funds are

2.1.5.2 Protecting the Global Environment through Products

and Services
The Green Gift Project, which involves mangrove planting and environmental protection activities

then used to support costs of mangrove planting and educational support programs in developing
countries, while in Japan they are mainly used to provide support to environmental protection
activities for children in different areas and a project to rejuvenate the forest on the coast damaged
in the Great East Japan Earthquake.

worldwide, is supported by NGOs and NPOs, as well as central and local governments, agents andemployee volunteers, and contributes to not only the alleviation of and adaptation to climate change

Customers’ selection of the web policy option leads to the conservation of paper resources.

and protection of biodiversity and Wetlands but also the reduction in disaster damage and stability in

Additionally, it allows the company to reduce the environmental footprint created by thethe lives of people in or near forested areas. Additionally, we believe that creating mangrove forests

manufacture of paper and its transport to the company, the mailing of policies to customers and thewill contribute to the attainment of various SDGs, including alleviation of climate change, promoting

disposal of policies when unneeded after maturity.

the sustainable use of natural resources and mitigating damage from natural disasters. In the future
as well, Tokio Marine Group will promote the creation of mangrove forests toward the realization of a

The Green Gift Project also provides a number of other beneficial effects. These include conserving

sustainable society.

paper resources and contributing to the prevention of global warming and the preservation of
biodiversity via mangrove planting activities and communicating to children, who will lead future

Promoting Eco Activities Jointly with Customers throughthe Green Gift Projectgenerations, the importance of the earth’s environment through their actual participation inenvironmental protection activities in Japan. In fiscal 2020, the number of contracts taking advantageof the web policy option was approximately 11.75 million, representing a reduction in paper usage ofapproximately 2,870 tons.

Tokio Marine & Nichido, Tokio Marine Millea SAST Insurance and other Group companies aresupporting mangrove planting overseas and environmental protection activities in Japan by
donating a portion of the proceeds saved by reducing paper consumption through an initiative
enabling customers to view their policies online being implemented together with agents. These
proceeds are donated to NPOs and NGOs.

■Disclosing Information on the “Green Gift” Project
To help customers better understand the activities of the Green Gift Project, the company establisheda Green Gift page on its website that reports on each of the initiatives. With regard to mangrove
planting activities, the page reports on topics such as planting activities in various countries where
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CO2 absorbed through planting. The page also provides reports on the

Although nurturing the seedlings into a forest takes much time, through this activity, employees,

Green Gift Planet GENKI Program, an environmental protection activity

their families and the company are united as one in increasing awareness of the need to protect thecarried out in each region in Japan mainly for children, the leaders ofglobal environment.

the future.
As other topics, the page shows the company ’s involvement ineducational support programs conducted by the international NGO

Tree Planting Activities in Southeast Asia and Communicating
Relevant Information

Room to Read in developing countries such as India, Bangladesh and Vietnam aimed at improving

Tokio Marine & Nichido has planted mangrove trees mainly in Southeast Asia since 1999 ineducation for children where mangrove planting takes place as well as a program to restore the forest

conjunction with multiple NGOs that have extensive know-how in planting mangroves overseas.

along the coast devastated by the Great East Japan Earthquake conducted by the Organization for

Mangrove planting not only ensures the fixation (absorption) of CO2, but also promotes biodiversity

Industrial, Spiritual and Cultural Advancement-International (OISCA).

and provides benefits to the local population.

Through this project, Tokio Marine & Nichido will continue to create social value via initiatives aimed

Tokio Marine & Nichido employees conduct mangrove planting tours, and employees and agents giveat conservation of paper resources, prevention of global warming, conservation of biodiversity,

lessons on biodiversity derived from mangrove planting to convey the significance of biodiversity-

reduction of disaster damage and contribution to local economies, communities and humanrelated activities through mangrove planting to society.

resources development.

◉ Promoting Non-Printing of Insurance Policies◉ Green Gift Project: Mangrove Planting■Status of Mangrove Planting
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily in

Since February 2013, Tokio Marine Millea SAST Insurance has been implementing, as part of its

Southeast Asia. During the 22-year period to fiscal 2020, we planted a total of about 11,618 hectares

shift toward paperless operations, an initiative under which customers can view their policies on itsof new forest in nine countries: Indonesia, Thailand, the Philippines, Vietnam, Myanmar, Fiji, India,

website rather than on paper, which has helped reduce paper consumption.

Bangladesh and Malaysia. (We have consigned the work to evaluate the status of mangrove growth

In addition, since April 2013, a portion of the proceeds saved through this move has been used

Industry (CRIEPI) and have been receiving reports from the institute.)

and CO2 absorption and fixation in planted areas to the Central Research Institute of Electric Powerto support and participate in the tree-planting activity in Meguri’s Forest in Shonan International
Village, Kanagawa Prefecture, where the company’s head office is located. This project involves dense

The activity was rolled out in 1999 as a commemorative project to celebrate the 120th anniversary

planting and mixed planting of a variety ofof Tokio Marine & Nichido, with the original idea coming from employees who voiced their desire to

locally indigenous seedlings, which are thelaunch a long-lasting initiative in the environmental field. The project is conducted in partnershipmost stable seedlings and capable of survival,

with the NGOs Action for Mangrove Reforestation (ACTMANG), OISCA and the International

to let nature take its course in restoring theSociety for Mangrove Ecosystems (ISME) and through collaboration with local governments andforest to its original form. By doing so, thecommunities. Under this initiative, Tokio Marine & Nichido formulated a five-year plan (fiscal 2019

project aims to “create a forest that protects

to fiscal 2023) using the afforested area as a key performance indicator and monitors progress on alife” and thus suppor ts the communit y,semi-annual basis. In the current five-year plan (Phase V), the company has set the target of planting

economy and an enriched society.

a total of 1,150 hectares of new forest during the five years from fiscal 2019 to fiscal 2023 and has so
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far planted a total of 680 hectares over the two years from fiscal 2019 to fiscal 2020 (progress rate ofdiet of the local people and a source of income through sales to intermediaries, thus contributing to59%). Despite the considerable impact of COVID-19, Tokio Marine & Nichido remains committed tosustainable regional development. In addition, the mangroves themselves are being used in a variety

systematically promoting mangrove tree planting to protect the abundance of nature.

of different ways. Along with the seeds and fruits being used to make soup and sweets, the leaves
become feed for farm animals and the trunks and branches are used as materials for the pillars and

The mangrove planting initiative has earned extensive acclaim and Tokio Marine & Nichido wasroofs of people’s homes, thereby providing excellent support to the lives of the people.

presented with the Minister of the Environment Award for Global Warming Prevention Activities(International Contribution Category) in 2013. In 2019, which marked the 20th anniversary of

Tokio Marine & Nichido considers mangroves as “insurance for the future of the Earth” because they

this project, Tokio Marine & Nichido announced the Mangrove-based Value Co-creation 100-Yearprotect the planet and people’s lives and bring benefits. The company is committed to being involved

Declaration under which it will create value in partnership with various stakeholders, including NGOs,in the Mangrove Planting Project for 100 years jointly with NGOs and local government agencies

government agencies in tree-planting regions, local community residents, employees, agents andand residents. The project has been up and running for 22 years to date and the mangrove forests

customers. At the same time, the company also registered this initiative as a project of the United

continue to grow. Going forward, the company plans to put more effort into activities that protect

Nations Communities of Ocean Action for supporting the implementation of SDG 14 and reports

and nurture mangrove forests.

progress to the United Nations annually.
■Benefits of Mangrove Planting for the Environment and Local Life

Indian Ocean tsunami following earthquake off the island of Sumatra in December 2004

“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater and fresh watermeet) along tropical and subtropical coastlines and river mouths in Asia, Africa and South America.
Mangroves are sometimes referred to as “forests in the sea” and are effective in mitigating global
warming as they absorb and fix large volumes of CO2, a major cause of global warming. They also
serve as natural levees to protect people’s lives and local ecosystems from tidal waves, tsunamis andother natural disasters.
Mangroves protected the lives of many people as well as buildings and structures when the tsunami

Mangrove planting area in Ranong, Thailand, the area
behind which was protected from tsunami damage

Tale Nok near Ranong, Thailand, which did not have mangroves, was damaged by the tsunami.

that occurred in the Indian Ocean hit in December 2004 and the typhoon that wreaked havoc in thePhilippines in November 2013 (named Yolanda in the Philippines and Haiyan in English). At present,

Benefits of mangroves

mangroves are being planted in the Demak area of Indonesia and Gujarat State in India, which aresusceptible to coastal erosion and flooding, with the main objective being to protect people’s lives
and keep buildings and structures intact.
The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem by providing asanctuary for living creatures such as young fish, shellfish, crabs and shrimps that feed off mangrove
leaves and berries while attracting monkeys and birds. They also help ensure a gentle tide and waves
at high tide and maintain water temperature. Fish and shellfish caught in the sea and in rivers nearmangrove forests in Quảng Ninh Province in Vietnam and Ranong Province in Thailand are the staple

Fish catches are more abundant thanks to the mangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove are used as feed
for farm animals. (Gujarat State, India)

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Sustainability Library■ Economic Value and Impact on Local Communities from Mangrove Planting■Mangrove Planting Tours

To the present, mangrove planting has generated diverse benefits such as mitigating and preventing

Since 1999, Tokio Marine & Nichido has been promoting its Mangrove Planting Project in Southeast

global warming, preserving biodiversity and contributing to the development of local economies,

Asia and other countries and regions and conducting a volunteer tour to plant mangrove trees aboutcommunities and human resources. However, expressing the specific economic value created byonce a year.

this project had proved difficult. To determine this value, Tokio Marine & Nichido commissioned
Mitsubishi Research Institute, Inc. to undertake a survey and make assessments based on

Tokio Marine Group employees, agents and retired employees as well as their families participate ininternationally recognized methods. The results of provisional calculations show that the total

these tours as volunteers to plant mangrove seeds and saplings with local residents and visit villages

economic value created by the Mangrove Planting Project from April 1999 when the company started

and elementary schools in respective regions to promote international exchange. As of March 2020,

the planting to the end of March 2019 totaled 118.5 billion yen.

we have conducted 20 mangrove planting volunteer tours, in which a total of approximately 590
members have participated.

This project also impacts some 1.41 million people living where the mangroves are planted or nearby
and has generated benefits in terms of improving the lives of residents in these communities andpreventing and mitigating disasters. By ascertaining the numerical value of the outcomes of themangrove-planting activities, we were able to reaffirm our awareness of the positive social impactof this initiative. Going forward, we will utilize the results of this value assessment to improve ourMangrove Planting Project and continue to undertake these activities together with our stakeholders
as we aim to further create value.

◉ Green Gift Project: Educational Support Programs in Developing Countries
11,618
9

Among the countries where we plant mangroves, we participate in educational support programs(cumulative total at the end of Mrch 2021)

targeting developing countries led by the international NGO Room to Read in Indonesia, Bangladesh
and Vietnam.
Participating in Room to Read’s educational support programs in developing countries

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Sustainability Library◉ Green Gift Planet GENKI Program◉ Green Gift Project: Restoration Projects of the Coastal Forests of Tohoku Region

Tokio Marine & Nichido is implementing the Green Gift Planet GENKI Program, which tackles

Tokio Marine & Nichido supports activities of the NPOs OISCA and Watari Greenbelt Project toenvironmental protection initiatives together with local citizens and includes donations to

restore coastal forests damaged in the Great East Japan Earthquake in Natori City and Watari-cho,environmental NPOs and other groups as well as participation in environmental activities throughout

respectively, in Miyagi Prefecture. As of March 2020, we have conducted 27 volunteer tours, in which

Japan.

a total of approximately 400 Group employees, agents and their families have participated.

The project is conducted in conjunction with Japan NPO Center, a specified non-profit corporation◉ Tree-Planting Together with Customers: PHLY 80K Trees Initiatives

that has received backing from the Ministry of the Environment and is responsible for thecoordination and operation of the entire project. The aim is to provide children in each region, theleaders of the future, with the opportunity to learn about local environmental issues and foster a

Philadelphia Insurance Companies (PHLY ) has continued to conduct the “PHLY 80K Trees” tree
planting program since 2015, inspired by Tokio Marine & Nichido’s Green Gift Project.

desire to protect the environment.
With the cooperation of customers and agents, the initiative has provided the funding for 400,000
The activities offer the chance for local environmental NPOs and other groups to collaborate withnew stakeholders such as Tokio Marine & Nichido and its agents. It is also a great chance for thecompany’s customer contact branches to meet with local governments, environmental NPOs andother members of the local community. As of March 2021, around 17,000 participants (including
around 7,400 children) had taken part in 300 different events to protect local forests, woodlands,

trees to date through costs saved by encouraging customers to make electronic payments and asking
agents to cooperate by making direct deposits of commissions and reducing the preparation of paper
statements as well as donations from the company and its employees. In 2019, 35 PHLY employees
participated in a tree-planting tour, with more than 150 employees having offered their time since
the initiative began. Funding for an additional 80,000 trees was provided between 2019 and 2020.

river valleys and the sea. In 2020, the COVID-19 pandemic made it difficult to conduct group activities
across prefectural borders. As such, we conducted fewer events with less participants while limiting
our activities to areas where new infections were not increasing and implementing such preventive
measures as disinfecting and washing hands and checking body temperature. Six organizations

As the 2020 tree-planting tour was cancelled due to COVID-19, each employee volunteer planted asapling in respective local communities, while forestry professionals completed high-priority planting
projects with trees funded by PHLY.

based in areas where infection was on the rise created and delivered to children videos, booklets andhandcraft kits. There is also a plan to provide experience-based events online in the future.
Green Gift Planet GENKI Program (in Japanese)In the United States, record wildfires, storms and other natural disasters have destroyed millions
of trees in forests in recent years. PHLY is
on a mission to build healthy forests andecosystems to provide greater security tocommunities.
PHLY 80K TREES

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2.1.5.3 Initiatives for Reducing the Environmental Footprintin the Value Chain◉ Promoting Eco-Safe Driving and the Use of Recycled Auto Parts

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Sustainability Library◉ Certification and Registration of Eco-Action 21(Environmental Management System for Small- and Medium-Sized Enterprises*1)
Through acquisition of certification and registration of Eco-Action 21* 2, all employees in all fieldsof business activity at Tokio Marine & Nichido Auto Support Center*3 act in a way that is in harmony
with the global environment and that considers how to improve the environment. Everyone works

From the perspective of creating a recycling-based society and reducing the burden on the

independently and proactively toward the sustainable development of society.

environment (i.e., curbing CO 2 emissions from the manufacture of parts), Tokio Marine Group iscalling on employees to engage in the Eco-Safe Driving program of The General Insurance Associationof Japan and is actively using recycled auto parts* when repairing vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance aretaking action in calling for the use of recycled auto parts and proposing the use of these parts toindividual and corporate customers who have met with accidents.
• Number of instances of use of recycled auto parts (fiscal 2020, Tokio Marine & Nichido): about 17,796*1 In 1996, the Ministry of the Environment formulated Eco-Action 21 to provide a wide range of small- and medium-sized enterprises with easy strategies for becoming aware of their relation to the environment, establishing environmental targets and taking
environmental action on their own. The Ministry has continued to promote the program until the present day.
*2 Eco-Action 21 integrates the environmental management system, environmental performance assessments and environmental
report into one. Taking part in the Eco-Action 21 program paves the way for small- and medium-sized enterprises to undertake independent and proactive initiatives related to environmental considerations and publish the results of these initiatives as an environmental action report.
*3 Business lines: Established in 1986: (1) Business consulting for automobile maintenance shops, etc., (2) Technical guidance for personnel engaged in automobile maintenance at motor distributors, and (3) Research, development and sale of software, ledgers andequipment aimed at enhancing sophistication of automobile maintenance(a decrease of 3.4% compared with the previous year)
Source: Ministry of the Environment website (in Japanese)

With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use ofrecycled parts. The company’s actions include distributing pamphlets to boost awareness of the
Recycled Parts Usage Promotion Campaign among agents and auto repair shops, as well as creating
content for tablet devices to aid these businesses in easily explaining the merits of recycled parts tocustomers.
* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for a bumper, 97.3 kg
for a door, etc. (Source: Survey by The General Insurance Association of Japan))

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2.1.5.4 Preservation of Biodiversity and Wetlands
Tokio Marine Group has positioned the preservation of biodiversity and wetlands as a challenge thatneeds to be tackled, and we are striving to find a solution throughout business activities.

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Tokio Marine & Nichido’s Stance on Biodiversity
Tokio Marine & Nichido states in its environmental policy that it will strive to contribute to protectionof the environment and preservation of biodiversity in its business activities, including insurance
products, non-life insurance services and financial services. Efforts are being made to preserve
biodiversity by making this a priority in business activities.
Protecting the Global Environment through Products and Services◉ Tokio Marine Group’s Vision for Preserving Biodiversity and Wetlands
Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse

Participation in Social Contribution and Awareness-Raising Activities for the Protection of the Global
Environment

gases, mitigation of disaster risks from tsunamis and revitalization of regional economies, andcontributes to the creation of a sustainable future. Tokio Marine Group recognizes the importanceof achieving the goals of the Convention on Biological Diversity, the Convention on Wetlands ofInternational Importance especially as Waterfowl Habitat (Ramsar Convention) and the Convention
on International Trade in Endangered Species of Wild Fauna and Flora (Washington Convention). In
addition, based on the vision outlined below and as a member of the United Nations Environment
Programme Finance Initiative (UNEP FI) and the Promotion Partners program under The Declarationof Biodiversity by Nippon Keidanren, Tokio Marine Group contributes to the preservation of◉ Participation in the Promotion Partners Program under The Declaration of
Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January2010 joined the Promotion Partners program under the declaration. Our business activities comply
with the declaration and its behavioral guidelines.
The Declaration of Biodiversity by Nippon Keidanren (in Japanese)

biodiversity and wetlands through the reduction of paper usage as well as mangrove planting
overseas and environmental enlightenment programs in Japan. This vision draws on the Guidelines
for Private Sector Engagement in Biodiversity issued by the Ministry of the Environment, Millennium
Ecosystem Assessment and The Economics of Ecosystems and Biodiversity (TEEB).

Tokio Marine Group’s Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most importantenvironmental issues and, as a good corporate citizen, conducts initiatives for thepreservation and sustainable use of biodiversity under the following two themes.
❶ We endeavor to understand our relationship with biodiversity (benefits and impact) inour business activities to reduce our impact on biodiversity and to preserve biodiversity.
❷ We engage in educational activities on the preservation of biodiversity for the generalpublic and work with our stakeholders to contribute to the development of a sustainable
society.

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2.1.5.5 Participation in Social Contribution and Awareness-

Raising Activities for the Protection of the Global
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Sustainability Library■Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine & Nichido’s Forest for
the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners agreement with Kochi Prefecture,
Aki City and the Eastern Kochi Forestry Association to promote afforestation in Aki City under the
prefecture’s Collaborative Afforestation Project with Environmentally Advanced Corporations (theTokio Marine Group is implementing local and social contribution activities around the world that

five-year agreement was renewed in May 2019).

help protect the environment and biodiversity. These activities emphasize voluntary engagement by
employees and tie-ups with NPOs and other groups.

◉ Social Contribution and Awareness-Raising Activities for Environmental Protectionin Collaboration with Local Governments in JapanThe forest covered under the agreement has been named “Tokio Marine & Nichido’s Forest for the
Future.” Every year, we conduct a volunteer tour for Group employees and agents including theirfamilies to experience tree thinning and socially interact with local residents. By March 2021, we haveheld 11 such tours, in which a total of some 530 members participated.

At Tokio Marine Group, employees and agents volunteer to hold classes of Green Lessons: The
Mangrove Story. Tokio Marine & Nichido has been co-sponsoring the Collaborative Afforestation

Participants felt that it was a project that taught them the importance of maintaining and protecting

Project with Environmentally Advanced Corporations in Aki City, Kochi Prefecture. The company also

forests and the effort that goes into doing so, and that they wanted to expand the initiative withholds the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar,

every opportunity as their own responsibility.

jointly with Mitsubishi Corporation and is working to build environmental communities.
■Green Lessons: The Mangrove Story
As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has provided
Green Lessons: The Mangrove Story, an environmental education program for children in elementaryand special needs schools. Employee and agent volunteers visit these schools and give lecturesin which they tell stories about mangrove planting. Through these lectures, children learn about
prevention of global warming, preservation of biodiversity, how mangrove trees serve to reducetsunami damage and soil loss, and activities they can carry out themselves to protect the global
environment.
As of March 31, 2021, the Group visited around 870 elementary and special needs schools throughout
Japan and provided Green Lessons to 57,750 children. We will continue conducting these lessons
nationwide as a place for children, the leaders of tomorrow, to think for themselves about theenvironment.
Laboratory for the Future (Lessons for Everyone) (in Japanese)

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Sustainability Library■Marunouchi Citizens Environmental ForumThe company also donated US$112,000 to an environmental NGO in the United States and planted

Every year, Tokio Marine & Nichido holds a social and environmental awareness seminar, the400,000 trees to protect forests damaged in natural disasters such as brush fires from 2015 to 2020.

Marunouchi Citizens Environmental Forum, jointly with Mitsubishi Corporation. At the 62nd forum

TEAMPHLY

held online in fiscal 2020, we invited Shuichi Takizawa, a comedian who also works as a public refuse
collector, to give a lecture under the theme of “This Garbage Won’t Get Collected — Let’s Think■Participation in Earth Day Events

about Garbage Issues with Mr. Takizawa” and talk about how people put out garbage is affecting the

U.S.-based PHLY conducted various activities to promote Earth Day, which marked its 50th

environment based on his own experiences.

anniversary in 2020, as part of its employee-driven environmental awareness program. This year,
employees celebrated Earth Day online due to COVID-19.

Some 340 people from inside and outside the company attended, and we received a lot of feedback.
Some individuals commented that they learned the importance of taking a broad view to look at
garbage, their own lives and the environment.

Activities conducted• Walking and bicycle riding outdoors• Conducting environmental volunteer activities◉ Social Contribution and Awareness-Raising Activities for Environmental Protection
by Overseas Group Companies• Having a vegetarian lunch more than once a week
• Conducting an Earth Day literacy quiz
• Joining the Earth Day celebration party

In Tokio Marine Group, U.S.-based Philadelphia Insurance Companies (PHLY ) is promoting• Making donations to environmental NPOs

environmental activities in different locations that include participation in Earth Day. In addition,
Thai-based Tokio Marine Insurance (Thailand) conducts initiatives to protect forests and water andDuring an Earth Day online volunteer event, more than 70 employees created balls of plastic yarn

invites underprivileged children on environmental awareness-raising tours. These and other efforts(“plarn”) from plastic bags to be crocheted into sleeping mats for the homeless. They also recycled

seek to build environmental communities around the world.

old T-shirts to make dog toys and donated these handmade toys to animal shelters around the UnitedStates.

■TEAMPHLY Initiatives
U.S.-based PHLY has been encouraging its employees to take part in initiatives to protect theenvironment in the workplace, home and local community in order to leave behind a beautiful
environment for the next generation. TEAMPHLY involves support of environmental protection
activities by individuals and communities as well as various efforts to reduce environmental load in
the office with the aim of minimizing the environmental footprint in business activities.
The three main activities under TEAMPHLY in 2020 were the reduction of the environmental footprint
through business activities, environmental education and awareness-raising activities and efforts
in connection with community outreach. Activities included the purchase of renewable energy
certificates to offset CO2 emitted through the use of power in offices throughout the United States.

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2.1.6 Special Feature: Research on Climate

Change and Natural Disaster Risks
Underpinning Environmental Initiatives

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Sustainability Librarya clear link between itself and the Sendai Framework for Disaster Risk Reduction 2015-2030, which
was adopted at the Third United Nations World Conference on Disaster Risk Reduction held in Sendai
in March 2015. There is a concern for the growing natural disaster risk due to climate change, andTokio Marine Group, working to resolve disaster issues and mitigate disaster damage, also gives due
attention to the goal of the Paris Agreement and intends to contribute to its achievement.

Responding to risks associated with climate change and natural disasters, one of Tokio Marine
Group’s sustainability material issues, also comprises a major management issue that the global

Climate change due to global warming and other factors is considered to possibly bring about

insurance industry must address in the medium to long term.

major changes in the frequency and scale of weather disasters in the future. As such, basing analyses
only on past statistical data may prevent appropriate risk assessment and significantly impact theThrough industry-academia collaboration with The University of Tokyo, Nagoya University, Kyoto

calculation of insurance premiums and the ability to pay insurance claims in the event of a serious

University and Tohoku University, Tokio Marine Group engages in research on climate change

disaster.

and natural disaster risks in an effort to gain deeper scientific insight into disaster prevention
and mitigation and to raise the sophistication of measuring methods through risk modelling to

In response, Tokio Marine Group conducts research on climate change and natural disaster risks

ascertain risk volume in even greater detail. Our efforts in this area include development of aand on earthquake and tsunami risk through industry-academia collaboration and presents thestochastic risk assessment approach.

outcomes at conferences and forums on disaster risk reduction. We also utilize these outcomes inour social contribution activities and disseminate relevant information to the public. Additionally,

We believe that in addition to providing products and services in developed countries it is also

we proactively participate in initiatives and events related to climate change to disseminate theimportant to disseminate the ideas of an insurance mechanism and risk management practices

outcomes and details of our industry-academia research activities to the world and engage in multi-

in developing countries and regions particularly vulnerable to the impact of climate change andstakeholder dialogue to share information about the latest research projects and discuss how tonatural disasters in accordance with the Sendai Framework for Disaster Risk Reduction 2015-2030,

promote disaster prevention.

which provides new world guidelines for disaster risk reduction.
To this end, we are working to resolve disaster issues and mitigate disaster damage globally byusing the outcomes of our industry-academia research to the benefit of society and by taking partin international initiatives, such as the United Nations Office for Disaster Risk Reduction (UNDRR)
Private Sector Alliance for Disaster Resilient Societies (ARISE) and The Geneva Association’s
Climate Change and Emerging Environmental Topics (CC+EET) Working Group.

Industry-academia research

Dissemination of information

Climate change and weather disaster risk

Local disaster prevention and social
contribution activities• Joint research with The University ofTokyo on forecasting future changes intyphoon risk
• Joint research with Nagoya University
on forecasting future changes inprecipitation amounts during a typhoonand heavy rain
• Joint research with Kyoto University on
Typhoon Jebi in 2018 and other disasters

Earthquake and tsunami risk

Initiatives to Counter Climate Change and Natural Disaster Risks
The 21st session of the Conference of the Parties to the UNFCCC (COP21) held in December 2015
adopted the Paris Agreement as a new international framework of measures against climate change
for 2020 and beyond. As the world’s common long-term goal, the Paris Agreement aims to keep a• Earthquake and tsunami risk research with
the International Research Institute ofDisaster Science (IRIDeS) at Tohoku
University✓Research and development and humanresources development in disaster science✓Research on earthquake and tsunami risk
at an endowed research division named theEarthquake-induced Tsunami Risk
Evaluation Field (Tokio Marine & Nichido)✓Formulation and implementation oftsunami evacuation programs, and others• Disaster Prevention Lessons• Natural disaster risk seminar by the
Tokio Marine Research Institute andTokio Marine & Nichido• Supporting the formulation of disastermitigation and tsunami evacuation plansof regional municipal bodies

Website and tools• For Tomorrow’s Smiles:
Disaster prevention and mitigation
information website• Clear ﬁle folder for disaster prevention

Multi-stakeholder dialogue
The Geneva Association• The Geneva Association’s Climate
Change and Emerging Environmental
Topics Working Group

Initiatives and events related toclimate change risk
• ClimateWise: Thought Leadership “Therole of insurers in strengthening businessresilience to climate risk”• Public symposium of the UNDRR ARISE
Network Japan

global temperature rise below 2ºC compared with pre-industrial levels. The agreement also makes
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Research on Climate Change and Natural Disaster Risks◉ Building a Society Capable of Adapting to Climate Change and Weather Disaster
Risks
By matching forecasts of future changes in risk due to climate change and other meteorological risk
assessment approaches to a base of conventional risk assessment approaches, Tokio Marine Group isaiming to create a more advanced approach to climate change and weather disaster risk assessment.
■Utilizing Research Outcomes to Provide Products and Services for Adapting to Climate Change
There is a concern that damage concerning natural disasters will increase due to climate change andthe resulting greater fluctuations in natural phenomena. Tokio Marine Group is promoting initiatives
to resolve weather and other disaster issues and mitigate disaster damage through its business
operations. However, as changes in climate and fluctuations in natural phenomena increase, using
only the past disaster and insured contingency data may prevent appropriate weather disaster risk
assessment and may reduce our ability to provide insurance products and services covering weather
disaster risk to customers and local communities as we have done previously.
In response, Tokio Marine Group seeks to promote research on climate change and weather disasterrisks in collaboration with the world’s leading scientists and researchers and to use research outcomes
and other various findings broadly to the benefit of society. Simultaneously, as a corporate groupengaging in the insurance business, we intend to translate our research activities into the ability tosustainably provide insurance products and related services to customers and local communities.
Tokio Marine Group will continue to forge ahead with research on climate change and natural disasterrisks with the world’s leading scientists and researchers through industry-academia collaboration and

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The Atmosphere and Ocean Research Institute at The University of Tokyo, our partner in this joint
research, has been conducting research into climate change and other climate systems using an
integrated analysis of observation data and results of simulations based on climate models. Professor
Masahiro Watanabe and other researchers have contributed as lead authors to the creation of the
IPCC assessment reports, which are a compilation of the latest findings on climate change, and The
University of Tokyo has received acclaim from around the world for the widely used research results.
The charts below show estimates of the impact of global warming on typhoons based on climatechange forecast data from institutions worldwide, using the stochastic typhoon model. These charts
indicate the possibility that future typhoons will take more eastward tracks and will become stronger.
Th e c h a r t s at t h e b o t to mshow warming differentials.
Of these, in the charts
showing typhoon generationand tracks, blue represents
locations where typhoons
will decrease in the future,and red represents locations
where they will increase. Also,in the chart showing central
atmospheric pressure, blue
represents locations where
central atmospheric pressure
will decrease in the future.

proactively leverage knowledge gained through such research.
• Joint Research with The University of Tokyo: Forecasting Future Changes in Typhoon Risk
Using Climate Model Data
With the aim of forecasting future changes in typhoon risk due to global warming, the Tokio Marine
Research Institute has been undertaking joint research with The University of Tokyo using an
originally developed stochastic typhoon model that estimates future changes in typhoons. Morerecently, we have also been engaging in research related to forecasts of annual typhoon trends inaddition to assessing the impact of global warming on typhoon risk.
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Sustainability Library• Joint Research with Kyoto University: Assessment of Water Disaster Risk under Future Climate

Global Warming

Conditions

With the aim of forecasting how climate phenomenon such as typhoons and torrential downpours

The Tokio Marine Research Institute is engaging in joint research with Kyoto University with the aim

are changing along with climate change, the Tokio Marine Research Institute is performing jointof quantitatively assessing changes in water disaster risk under future climate conditions. By also

research with Nagoya University on changes in the precipitation pattern resulting from global

leveraging know-how for estimating precipitation volume under future climate conditions, which has

warming.

been gained through joint research with Nagoya University, we are conducting research on methods
to assess water disaster risk under future climate conditions.

Professor Kazuhisa Tsuboki from the Institute for Space-Earth Environmental Research at Nagoya
University, our partner in this joint research, has developed a high spatial resolution model capable

The Disaster Prevention Research Institute and the Graduate School of Engineering at Kyoto

of performing detailed simulation of such aspects as clouds and precipitation, and is advancing

University have top-class researchers in this area, including Professor Eiichi Nakakita and Professor

research into the mechanisms of torrential rain, typhoons and other phenomena. As an example, theYasuto Tachikawa, who are co-researchers at the Tokio Marine Research Institute. Working with Kyoto

charts below show the results using Nagoya University’s high spatial resolution model to simulate theUniversity, the Tokio Marine Research Institute has forecast future changes in river flow volume by

July 2018 heavy rain. Comparing the chart on the left showing the simulation results and the chart on

using a rainfall runoff model to simulate river flow volume based on precipitation data.

the right showing the actual observed rainfall amounts, we can see that the simulation has adeptly
re-created precipitation volume.

The charts below show the results of flood simulations on the Arakawa River based on river flow
volumes calculated using the rainfall runoff model and precipitation data from the Database for

The Tokio Marine Research Institute is working with Professor Tsuboki and carrying out survey and

Policy Decision-Making for Future Climate Change (“d4PDF”). The chart on the right simulates a flood

analysis of torrential rain patterns under future climate conditions by using the experimental results

under future climate conditions with increased global warming. It shows wider water-immersedof climate simulation models and other data.

surface areas and deeper water immersion than the chart on the left, which shows a flood under thecurrent climate conditions.
Currently, the Tokio Marine Research Institute is continuing research with a view to developing amore versatile rainfall runoff model applicable to rivers throughout Japan.

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Sustainability Library• Research Presentations at Academic Societies and Other Gatherings

Associate Professor Anawat Suppasri, Project Instructor Mari Yasuda and Assistant Professor Noriko

We will publicize the results of the aforementioned joint research to a broad audience throughUchida, who are engaging in assessment of earthquake and tsunami risk and activities to promotepresentations at academic and other conferences.

disaster prevention and mitigation in local communities.

• Since fiscal 2008, we have been continually announcing the results of joint research with The
University of Tokyo, Nagoya University and Kyoto University, respectively, at the Meteorological

To date, while understanding actual damage caused by the Great East Japan Earthquake andSociety of Japan.

assessing tsunamis following major past earthquakes, we have conducted research on tsunami risk

• Since fiscal 2013, we have been announcing the results of joint research with Nagoya University

assessment methods that take into consideration vulnerabilities and disaster preparedness in society

and Kyoto University, respectively, at the Japan Society of Hydrology and Water Resources.

and published the findings both in Japan and overseas. We have also provided disaster prevention• Since fiscal 2017, we have been announcing the results of joint research with Nagoya University

education, held awareness-raising seminars and developed disaster prevention educational tools toand Kyoto University, respectively, at the Japanese Society of Insurance Science.

disseminate the knowledge thus obtained widely throughout society.

■ Building a Resilient Society Capable of Assessing, Reducing and Adapting to Earthquake andTsunami Risk
In recent years, major disasters have inflicted serious damage around the world, as seen in the

These activities were highly acclaimed and selected as a winner of the third Good Practice award in
the insurance category at the annual general meeting of the Ministry of the Environment’s Principles
for Financial Action for the 21st Century initiative held on March 11, 2015.

earthquake off the coast of central Chile, earthquake off the coast of Northern Sumatra and Indian
Ocean tsunami, the Great Sichuan Earthquake, the Great East Japan Earthquake, Kumamoto
earthquakes, Hokkaido Iburi earthquake and wind and water disasters resulting from climate change.
Against this background, Tokio Marine Group brings together the expertise and data gained throughits non-life insurance and risk consulting businesses to advance initiatives leading to the safety andsecurity of society.
• Earthquake and Tsunami Risk Research in Collaboration with the International ResearchInstitute of Disaster Science at Tohoku University
In July 2011, a few months after the Great East Japan Earthquake, Tokio Marine Group concluded

Simulation of soil movement caused by a tsunami of an impending major earthquake in
the Nankai Trough (Created by the International Research Institute of Disaster Science(IRIDeS) at Tohoku University)

an industry-academia collaborative agreement with Tohoku University and began research anddevelopment and human resource development initiatives in disaster science. The initiatives drew
upon Tohoku University’s knowledge and data concerning tsunami risk assessment and other areasof disaster science, and Tokio Marine & Nichido’s knowledge and data concerning earthquake andtsunami risk accumulated through its insurance business.
At Tohoku University, our partner in this collaborative research, the International Research Institute ofDisaster Science (IRIDeS) and an endowed research division named the Earthquake-induced Tsunami
Risk Evaluation Field (Tokio Marine & Nichido) established within IRIDeS have researchers, including
Professor and IRIDeS Director Fumihiko Imamura, Specially Appointed Professor Hidetoshi Nishiyori,Phase 4 members of the Endowed Research Division, IRIDeS, Tohoku University

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Chart 1 shows the simulation results of the tsunami caused by the 2011 Great East Japan Earthquake,• Research Presentations at Academic and Other Conferences

which hit areas near Kesennuma City, Miyagi Prefecture. This simulation enables us to estimate the

We present and disseminate the results of the above research at academic conferences anddistribution of debris and other objects washed ashore and the volume of tsunami deposit, andsymposiums both in and outside Japan. In fiscal 2020, we conducted 11 presentations at academic

provides data that is valuable in formulating measures for preventing combined damage as well as

conferences in Japan and overseas and disseminated information at the Fifth National Conference

post-disaster response plans.

on Disaster Risk Reduction held online in October 2020 and the Sendai Symposium for Disaster Risk
Reduction and the Future held in Sendai, Miyagi Prefecture, in March 2021.

Chart 2 is a guide for school administrators showing how to perform tsunami evacuation during
the COVID-19 pandemic, developed jointly with UNDRR and the United Nations Development

We were involved in the planning of the 30th International Tsunami Symposium (ITS2021) held

Programme (UNDP). It was released in 2020 on the day designated as World Tsunami Awareness Day

in person and online in Sendai on July 1 to 3, 2021. A total of 300 participants joined this “hybrid”

and has been contributing to disaster prevention and mitigation both in and outside Japan.

symposium, the highest attendance to date. The event included lectures by experts and researchers
open to the public as well as presentations of the findings in person and through posters. During

In March 2017, our research on effects of coastal forests to mitigate tsunami damage, which is being

the symposium, we conducted a presentation of the knowledge we have gained through providing

conducted since April 2015, won an outstanding achievement award in the Green Resilience Awarddisaster prevention and mitigation education and exhibited the history of the industry-academia

category of the Japan Resilience Awards 2017 hosted by the Association for Resilience Japan. Under

collaboration between Tokio Marine Group and Tohoku University.

the same award program, Tokio Marine Group’s industry-academia collaborative initiative with
Tohoku University for building a disaster-resilient community won an excellence award in March

Based on the experience and lessons learned during the 10 years following the Great East Japan2018. Through industry-academia collaboration with Tohoku University as well as collaboration with

Earthquake, we will work to disseminate information on disaster prevention and mitigation in Japanvarious industry, government, academia and private-sector stakeholders, Tokio Marine Group will

and overseas at various opportunities, including the Sendai Symposium for Disaster Risk Reduction

continue to promote efforts to support recovery of disaster-affected areas, increase resilience in local

and the Future scheduled for March 2022 in Sendai.

communities and countries across the world and deliver solutions for a safe and secure future.

[Major presentation (example)]
Presentation at the Fifth National Conference on Disaster Risk Reduction and the Sendai Symposium forDisaster Risk Reduction and the Future (PDF/5.5MB) (in Japanese)• Disaster Surveys
We also conduct damage and other surveys and risk assessment when a major disaster strikes in or
outside Japan. In June 2016, we conducted a field survey of the damage caused by the Kumamoto
earthquakes. Also, in response to the tsunami induced by an earthquake that occurred off the costof Fukushima Prefecture in November 2016, we conducted a survey on the response of society
along with a damage survey. The survey results have been presented in the “The Frontline of Risk
Chart 1: Simulation of the combined damage in Kesennuma City caused by the earthquake-induced tsunami in the Tohoku region in 2011 (Created by IRIDeS, Tohoku University)

Chart 2: Tsunami Evacuation
during COVID-19: A Guide
for School Administrators

Management,” a series of reports published by Tokio Marine dR, a Tokio Marine Group company.
Additionally, we provided assistance to the Indonesian government in surveying the damage causedby an earthquake-induced tsunami that hit Palu, a city on Sulawesi Island, and by a tsunami at Sunda
Strait said to be triggered by the eruption of Anak Krakatau volcano, both of which occurred in

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2018. Following Typhoon Hagibis that made landfall in Japan in October 2019, we conducted a local
damage survey in disaster-stricken areas in Miyagi Prefecture along the Yoshida and Abukuma rivers.

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Disseminating Relevant Information
Using the lessons learned from earthquakes and other disasters in the past to help people prepare• Summary of Activities to Datefor disasters, and through employee volunteer activities, Tokio Marine Group disseminates disaster

In April 2012, an endowed research division named the Earthquake-induced Tsunami Risk Evaluation

prevention information via the media and holds disaster prevention seminars for children and adults

Field (Tokio Marine & Nichido) was established within IRIDeS at Tohoku University. This division has

with support from research institutes who are our joint research partners.

been engaging in research on the following topics.

◉ Delivering Safety and Security to Children and Small and Medium-Sized Companies■Providing School Disaster Mitigation Awareness Lessons through Tohoku University
Utilizing the lessons learned from the Great East Japan Earthquake, Tokio Marine & Nichido’s endowed

PeriodResearch topic

research division (Earthquake-induced Tsunami Risk Evaluation Field) established within IRIDeS,
Tohoku University, has been providing school disaster mitigation awareness lessons for children on[Phase 1]
April 2012 –Research into earthquake and tsunami risk assessment• Analysis of the wave height distribution and arrival time of tsunamis caused bymajor past earthquakes, including the Great East Japan Earthquake• Research and development of more reliable damage simulations that take into
consideration vulnerabilities and disaster readiness capabilities in society bothin Japan and overseas and tsunami risk assessment methods that factor in theprobability of occurrence• Research into tsunami evacuation (e.g., providing basic information for disastermitigation planning of coastal areas and cooperating in formulation of tsunami
evacuation plans of regional municipal bodies)[Phase 2]
April 2015 –• Research on effects of coastal forests to mitigate tsunami damage• Research on raising the sophistication of tsunami numerical simulation models(encompassing simulations of tsunami-induced flooding, movement of floating
objects and movement of soil)• Development of a mobile application (to assess the depth of immersion andimmersed surface areas of the 2011 tsunami and subsequent damage to fishingboats)a continuing basis since fiscal 2014 to build a society resilient to disasters. The lessons have been
provided at schools to more than 17,000 children in and outside Japan.
The lessons translate the knowledge cultivated through disaster science research of IRIDeS into
educational materials that describe disaster risk from a scientific viewpoint, yet in a manner easily
comprehensible by children. An original group work tool incorporating elements of brain scienceand cognitive psychology, “Disaster Prevention and Mitigation Stamp Rally (stamp collecting game),”has also been developed and is used as a teaching aid. COVID-19, in particular, has resulted inschool closures and restricted many activities since fiscal 2020. In response, we newly created anddistributed on-demand educational materials and updated our conventional style of providing inperson lessens at school. The introduction of these materials brought about several advantages,
such as the ease of use as they are compiled in a succinct manner; versatility that allows teachers[Phase 3]
April 2018 –• Research on damage to farming rafts and eelgrass beds caused by the 2011
earthquake and tsunami• Research on assessment of global tsunami hazards and risk
• Research on human damage in past tsunamis

to develop disaster prevention education plans themselves and adapt lessons to their school
environment; and simultaneous implementation among regions.
As we surveyed and analyzed changes in children’s disaster risk awareness before and after the[Phase 4]
April 2021–• Research on comprehensive disaster prevention of local communities throughecosystems in coastal areas• Research on quantification of cascading disasters• Research on examination of the sustainability of diverse disaster prevention
education techniques, including on-demand educational materials• International standardization of Japan’s disaster prevention and mitigation
knowledge and technologies (ISO standard certifying disaster preparedness)lessons, we discovered that there is a regional distinction in basic levels of risk awareness between
disaster-prone regions and disaster-free regions. Both groups show similarly higher risk awareness
immediately after the lessons, but a decline in awareness over time is greater in the second groupthan in the first group. In the face of increasing and diversifying disasters, it is essential to provide
disaster prevention education on a continuous basis for promoting disaster prevention andmitigation.
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Sustainability LibraryChildren who have received our school disaster mitigation awareness lessons are now leading

will continue to promote the creation of adisaster prevention in their local communities. Among similar initiatives undertaken by universities

safe, secure and resilient society and futurenationwide, our lessons are unique in that these are social contribution activities covering muchby engaging in awareness and educational

greater areas. At the Japan Resilience Awards 2018, our initiative won a gold award in the Educational

activities for disaster readiness through our

Institutions category. Tokio Marine Group will continue to collaborate with Tohoku University andDisaster Prevention Lessons.

facilitate activities to raise children’s disaster prevention awareness.

■ Supporting the Formulation of Disaster Mitigation and Tsunami Evacuation Plans of Regional
Municipal Bodies
Immediately following the Great East Japan Earthquake, Tokio Marine & Nichido started engaging inindustry-academia collaborative initiatives to support the formulation of recovery and evacuation• Disaster Prevention Lessons

plans as well as related projects in each disaster-affected area. In Sendai City, the company has been

Based on the lessons learned from the Great East Japan Earthquake, employee volunteers, including

supporting total tsunami countermeasures, including the formulation of the city’s recovery plan andagents, have been conducting Disaster Prevention Lessons since 2012 to convey knowledge on

evacuation plans for Sendai Port and other facilities as well as the planning of facilities related todisaster prevention to children and help them prepare for a next disaster. Disaster Prevention Lessons

multifaceted defense against tsunamis, and has been presenting Sendai as a model city of tsunami(“Earthquake and Tsunami” edition) are a program to raise readiness for disaster prevention among

countermeasures in and outside Japan. Tokio Marine & Nichido is also providing advice and technicalelementary school children. Employee volunteers from Tokio Marine dR developed educational

support to the city’s new initiatives. They include a drill conducted by the city periodically onmaterials, which were then supervised by IRIDeS at Tohoku University. In the lessons, children learn

response to people deprived of a means to return home in a disaster, an annual evacuation drill held

about the mechanisms that cause earthquakes and tsunamis, what to do when an earthquake occurs

around the day designated as World Tsunami Awareness Day and the use of fully autonomous drones

and what preparations should be made in advance.

to strengthen the city’s ability to disseminate information on tsunami evacuation.
Sendai City: Supporting Discussion on the Use of Drones for Disseminating Information on Tsunami

In fiscal 2020, we rolled out Disaster Prevention Lessons (“Water and Landslide Disasters” edition), a

Evacuation

new program that has been supervised by IRIDeS at Tohoku University and the Disaster Prevention
Research Institute at Kyoto University. This is a program for children to learn about the mechanism• BCP Program and Seminar on Formulation of Plans for Strengthening Business Continuity

behind heavy rains, how to cultivate a mental attitude to take action and start evacuating and points

Capability* in Collaboration with Local Governments, Chambers of Commerce and Other

to be noted when staying at an evacuation shelter. The aim of our Disaster Prevention Lessons is toOrganizations

cultivate a correct understanding of earthquakes and water disasters among children and the ability

Tokio Marine & Nichido offers a program to assist in the formulation of business continuity plans

to prepare themselves for an impending disaster.

(BCP) and a seminar on the formulation of plans for strengthening business continuity capability*
for small and medium-sized companies. Sales personnel from the company’s branches nationwide

As of March 31, 2021, Disaster Prevention Lessons have been held about 810 times at elementary

serve as lecturers and offer the program and seminar in collaboration with our partners, including

schools and special needs schools across Japan, with approximately 55,200 children attending. We

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secure, safe and sustainable society and providing an opportunity for people to think about disaster*System to certify plans for strengthening business continuity capability
A system in which the Minister of Economy, Trade and Industry assesses plans for pre-disaster measures for disaster prevention
and mitigation formulated by small and medium-sized companies and certifies them as plans for strengthening business continuity capability. Certified companies will receive a tax break, financial support and support in the form of additional points inthe screening for a subsidy.

readiness and mitigation.
This site has been supervised by the endowed research division named the Earthquake-induced
Tsunami Risk Evaluation Field established within IRIDeS at Tohoku University, with which Tokio
Marine & Nichido has entered into a collaborative• Booklet Entitled “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It”

agreement. It uses illustrations, comics and games toand “Easy, Understandable BCP Planning Sheet”

offer easily understood explanations of the mechanisms

We have developed “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It,”behind “earthquakes, tsunamis, volcanoes, typhoons,an awareness-raising booklet designed to renew our understanding of the basics of earthquake

tornadoes, torrential downpours and heavy snowfalls,

risk in Japan, and “Easy, Understandable BCP Planning Sheet,” a tool for small and medium-sized

as well as infectious diseases,” along with such othercompanies to grasp an overall picture of a BCP in one sheet and make their first step in formulating

topics on how we should prepare ourselves for andtheir own BCPs. The booklet and planning sheet cover not just earthquakes but also other disasters,

respond to disasters. Other information to help promote

including water disasters now occurring more frequently, as well as COVID-19 and other infectious

disaster awareness includes a simple and useful tool todiseases. These tools are also intended to enable companies to raise the level of their own BCPs as

calculate the necessary amount of emergency food towell as their entire supply chain’s BCPs and to make these BCPs more viable by disseminating and

be stockpiled at home.

instilling the idea of BCP among their employees. Through our employees and agents, we distribute

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)

these combined tools to companies, local governments, chambers of commerce and commerce andindustry associations.

As a result of its joint research with IRIDeS at Tohoku University, Tokio Marine & Nichido has also
created the Clear File Folder for Disaster Prevention, which lists emergency goods households should• Online Seminar by the Tokio Marine Research Institutehave on hand at all times and specific measures to take in the event of a natural disaster, including an

Every year, the Tokio Marine Research Institute has held jointly with Tokio Marine & Nichido a seminarearthquake or tsunami.

to provide the latest findings about natural disaster risk to company employees and citizens. In fiscal
2020, given the spread of COVID-19, the two companies held a seminar online on November 4, 2020.

The folder is available in five versions, Earthquake, Tsunami, Emergency Goods, Earthquake (“Action”

Entitled “Current Status and Outlook of COVID-19,” the seminar served to deepen an understanding

edition) and Water and Landslide Disasters, and is useful for keeping important documents inof the disease and provided information on such topics as economic countermeasures required incase of a disaster. These file folders are distributed

response to COVID-19 through lectures by experts.

during Disaster Prevention Lessons, a program to raise

Seminar by the Tokio Marine Research Institute (in Japanese)

readiness for disaster prevention hosted by the company
and conducted by employee and agent volunteers,■Website and Clear File Folder for Disaster Prevention

and used in marketing operations as novelty goods to• Creating a Society with High Disaster Consciousness – For Tomorrow’s Smiles: Disastercustomers, thereby offering ideas of disaster prevention

Readiness and Mitigation Information Website, and Clear File Folder for Disaster Prevention

measures that combine the latest knowledge of aSince March 2013, Tokio Marine & Nichido has been operating the “For Tomorrow’s Smiles: Disasteruniversity research institute and an insurance company

Readiness and Mitigation Information Website” with the aim of contributing to the creation of ato the public in an easy-to-understand manner.
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Sustainability LibraryMulti-Stakeholder Dialogue

other organizations on issues related to ESG reporting, which companies based in the Asia-Pacific

Tokio Marine Group participates in discussions on climate change, natural disaster risks and climate-

Taiwanese companies as its members. The virtual conference was held amid the sharply growing

related disclosures and proactively engages in multi-stakeholder dialogue aimed at reducing andinterest in ESG reporting, such as TCFD-recommended disclosures, and became a timely opportunity

mitigating the risks placed on economic and social life or encouraging measures against climate

to provide relevant information.

region, including Taiwan, must tackle. CSRone is a sustainability promoting organization with manychange.
Discussion at the Climate Change Commission of the Government of the Philippines forWebinar Hosted by the Asian Development Bank Institute (ADBI)

Promoting Climate-Related Disclosures

Tokio Marine & Nichido also engages in discussions to promote sustainable investment in the Asia-

Tokio Marine & Nichido is engaging in capacity building activities to promote disaster risk financing

Pacific region. In line with this activity, the company participated in a webinar, “Strengthening

in the APEC region. Through the APEC network, the company was invited by the Climate Change

Sustainable Investment under the COVID-19 Crisis,” held by the ADBI on February 8–10, 2021

Commission of the government of the Philippines to attend its virtual roundtable conference on

and presented some points of the discussion that had just begun at the TCFD on revisions to its

August 18, 2021, and provided information conducive to promoting TCFD-recommended disclosures

recommended metrics and targets. The company also shared its knowledge on such topics asin the country. To many government and corporate participants, the company presented thechallenges associated with promoting disclosure of climate-related financial impacts now required

then ongoing discussion related to revisions of the TCFD’s metrics and targets and promoted anby the international investment community.

understanding of ideal climate-related disclosures that will help investors make investment decisions.

“Climate Change and Disaster Prevention” Session at the Asia-Pacific Adaptation Network

Supporting the Formation of a Mexican TCFD Consortium Led by the Bank of Mexico(APAN) ForumIn October 2019, the APEC Finance Ministers’ Meeting was held in Santiago, Chile. At its official side

As part of its efforts to cultivate greater recognition for climate change adaptation measures in theevent, Tokio Marine & Nichido presented how TCFD-recommended disclosures have been promoted

Asia-Pacific region, Tokio Marine & Nichido participated in the APAN Forum held online jointly by thein Japan through companies’ voluntary efforts, with a focus on the activities of the TCFD Consortium.

United Nations Environment Programme (UNEP), APAN and Japan’s Ministry of the Environment on

The information was relayed to the Bank of Mexico, the country’s central bank, via an organization

March 8–12, 2021. During the forum, the company provided a session entitled “Status and Challenges

promoting sustainable financing in the private sector of APEC member nations in Latin America, andfor Linking Scientific Knowledge to Strengthening Socio-economic Resilience to Climate-related

Mexico thereafter started developing a concept of its own consortium based on the Japanese model.

Disasters” and used specific examples to explain the importance of companies’ adaptation measures

The movement gained momentum in around March 2021, and with the related know-how provided

from the standpoint of an insurance company. It also presented an alert system for mega naturalby the company through virtual lectures to the central bank and monetary authorities of Mexico,

disasters, which it can provide in real time as an insurance company, and drew the attention of thethe country established the Consorcio TCFD Mexico on December 7, 2021. The new consortium isaudience.

expected to be an important first step in spreading TCFD-based disclosures in the APEC region.

Discussion to Promote ESG Reporting in the Asia-Pacific Region

TCFD Summit

As one of the activities to promote ESG reporting, including climate-related disclosures, in the

On October 5, 2021, the third TCFD Summit hosted by Japan’s Ministry of Economy, Trade and Industry

Asia-Pacific region, Tokio Marine Holdings participated in an online event, “The present andwas held online (hybrid of live streaming and video distribution). Tokio Marine Holdings served as

future of ESG reporting,” hosted by Taiwan-based CSRone on March 29, 2021. As a member of thea moderator in a panel discussion entitled “Efforts to improve the quality of TCFD disclosure.” The

TCFD, the company shared knowledge with experts from the Climate Disclosure Standards Board

session first reviewed the background of the needed revisions to the TCFD’s recommended metrics(CDSB), Sustainability Accounting Standards Board (SASB), Global Reporting Initiative (GRI) andand targets and an overview of these revisions and then went over the movement in Japan toward2021 Sustainability Report99

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Sustainability Library• Providing Recommendations to Society via the World Disaster Risk Reduction (Bosai) Forumof managing and disclosing Scope 3 GHG emissions in becoming carbon neutral by 2050 to raisingand the National Conference on Disaster Risk Reduction

questions as to what measures should be considered to increase investors’ rating for a company’s

At the Third National Conference on Disaster Risk Reduction held in Tokyo on October 13 and 14,

contribution to CO2 reductions.

2018, the Fourth National Conference on Disaster Risk Reduction held in Nagoya on October 19 and20, 2019 and the Second World Disaster Risk Reduction (Bosai) Forum held in Sendai in November■Initiatives and Events Related to Natural Disaster Risk and Climate Change Risk

2019, Tokio Marine & Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evalua-• ClimateWise: Thought Leadership “The Role of Insurers in Strengthening Business Resiliencetion Field) established within IRIDeS, Tohoku University, ran a booth to hold an exhibition on “Researchto Climate Risk”

Activities and Social Contribution Related to Disaster Prevention and Mitigation through an Indus-

Tokio Marine & Nichido is the only insurance company in Asia participating in the U.K.-based

try-Academia Partnership.” The Fifth National Conference on Disaster Risk Reduction in Hiroshima

ClimateWise climate change initiative.

was held online in November 2020 due to the COVID-19 pandemic, and Tokio Marine Group gave apresentation on “Research Findings on Earthquake and Tsunami Risk Assessment, and Education and

Tokio Marine & Nichido has been implementing measures against climate change in accordance with

Awareness Raising Related to Disaster Prevention and Mitigation.” Jointly with Tohoku University, Tok

the ClimateWise Principles that are based on the recommendations of the Task Force on Climate-

io Marine Group participated in the Sixth National Conference on Disaster Risk Reduction held in Kam

related Financial Disclosures (TCFD).

aishi, Iwate Prefecture, in November 2021.

Principle ❶ Be accountable
Principle ❷ Incorporate climate-related issues into our strategies and investments
Principle ❸ Lead in the identification, understanding and management of climate risk
Principle ❹ Reduce the environmental impact of our business
Principle ❺ Inform public policy making
Principle ❻ Support climate awareness amongst our customers/clients
Principle ❼ Enhance reporting

Tokio Marine’s ClimateWise Report Annual Reporting 2020-2021 (PDF / 618KB)

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Sustainability Library❹ Promoting Health and Productivity Management
Tokio Marine Group regards employees as one of our most valuable assets and their health as a critical management issue. We seek to ensure the physical and mental health of employees so that they

2.2.1 Improving Social Value
2.2.1.1 What We Aim for toward Improving Social Valuecan work enthusiastically with higher levels of satisfaction and motivation, support health promotion
efforts of customers, local communities and society as a whole and help to resolve related social issues. By doing so, we ultimately aim to achieve the Group’s sustainable growth. In addition, from theperspective of revitalizing regional economies and local communities, we provide support to companies working to improve health and productivity management.

We believe that society, in which people live and act, needs to ensure a social environment that gives
consideration to the safety and health of all people and encourages people to respect each other❺ Contributing to the Creation of a Safe and Secure Society

and take up a new challenge with a sense of security. Tokio Marine Group will work to implement its

Tokio Marine Group provides products and services that anticipate changes in the social environment

Corporate Philosophy of building an open and dynamic corporate culture that enables each and every

or customer needs by utilizing the solutions offered by respective Group companies, including insur-

employee to demonstrate his or her creative potential. At the same time, we will make proactive efforts

ance. The Group will contribute to the realization of a society based on good health and longevity

for the entire society, in which we do business, to realize a symbiotic society where everyone respects

through activities to raise awareness about cancer in Japan and around the world, activities to spreadthe other’s personality and individuality and supports each other.

knowledge about nursing care and offering advice through medical professionals. We also aim toinclude everyone both socially and economically, irrespective of age, gender or disability. To this end,

❶ Respect for Human Rights

employees around the world are proactively working on activities that nurture future generations

Tokio Marine Group supports and respects the International Bill of Human Rights, the United Nations

and support the elderly, the deaf and blind, persons with disabilities, athletes and expectant mothers

Guiding Principles on Business and Human Rights and other relevant rules, and as an employer, pro-in conjunction with NGOs.

motes respect for human rights in the value chain through its main business in accordance with the
Tokio Marine Group Human Rights Policy.

❻ Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to❷ Promoting Diversity and Inclusion

customers and by always remaining their first choice,” Tokio Marine Group takes feedback from cus-

Tokio Marine Group promotes diversity and inclusion group-wide, believing that for us to further

tomers seriously and works to improve the operational quality on a constant basis. We strive to build

improve the quality of our products and services worldwide, we must enable all of our motivatedtrust-based partnerships with agents and improve our operational quality together in order to truly

and talented employees to demonstrate the maximum of their potential regardless of gender, age,

provide safety and security from a customer standpoint.

nationality, race, disability, sexual orientation, gender identity or any other attributes.
❼ Measures and Response to COVID-19❸ Promoting the Development and Active Roles of Human Resources

In order to sustain its function integral to social infrastructure, Tokio Marine Group will continue toBased on Tokio Marine Group’s philosophy on human resources, “Tokio Marine Group – Our People,”undertake critical operations, including receiving loss reports, paying insurance claims and protect-

we are working on the strategic development of diverse human resources, both in Japan and over-ing insurance policies, while working to prevent the spread of COVID-19 and ensure the safety of em-

seas, toward the realization of a global insurance group.

ployees.

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Tokio Marine Group will promote its social
initiatives in seven domains, namely respect

Promoting thedevelopment andactive roles ofhuman resources

Promotinghealth andproductivity
management

Tokio Marine Group has been making efforts to create an environment in which employees canwork with enthusiasm by providing both physical and mental healthcare for its employees. In
addition, from the perspective of revitalizing regional economies and local communities, we
provide support to companies working to improve health and productivity management.
• Promote health measures, such as the “Get Healthier” initiative and health support for women,
and create a comfortable workplace environment• Rotate the PDCA cycle for evaluation and improvement of initiatives related to health andproductivity management• Provide support for customers’ health and productivity management

Contributing to
the creationof a safe andsecure society

Tokio Marine Group provides products and services that anticipate changes in the social
environment or customer needs in relation to medical treatment, household budget, longevity
and health by utilizing the solutions offered by respective Group companies, including insurance.
We also undertake a range of social contribution and awareness-raising activities.
• Conduct activities to raise awareness of cancer and other diseases across the world, includingJapan• Respond to poverty issues by such efforts as selling microinsurance in farming communities in
India• Continue support activities for the recovery of areas affected by the Great East Japan Earthquake• Engage in social contribution activities for the elderly and awareness-raising and educational
activities for dementia on a volunteer basis

Improving quality
fromthe customer’s
perspective

Tokio Marine Group establishes basic policies for the protection of customers’ interests anddevelops a system to thoroughly promote being customer-oriented and to pursue various aspects
including customer protection. In addition, in accordance with the Tokio Marine Group Policy forManagement of Conflicts of Interest and through compliance with these policies by directors,
officers and employees, Tokio Marine Group works to manage transactions involving conflicts ofinterest to ensure that clients’ interests are not unduly harmed.
• Formulate and announce the customer-oriented business conduct policies and promote efforts
under these policies• Develop a structure to utilize customer feedback for improving products and services

for human rights, promoting diversity andforect ightsps
Re an rmhu

active roles of human resources, promoting

society, improving quality from the customer’s perspective, and measures and response
to COVID-19.

Tokio Marine Group’s

SocialInitiativesgin m
ov ro r’s
pr y f e e
Im alit stomctiv
que cu spe
th perContributing to
the creation ofa safe andsecure society

the
d
oting
Prom pment anfodevetloroless
ac iven resource
huma

tributing to the creation of a safe and secureMand easuresr
to COesponse
VID19

health and productivity management, con-divProme
inc rsit otin
lus y an g
ion d

Pr
p he omm rod alth oti
an u a ng
ag cti nd
em viten ytinclusion, promoting the development and◉Overview of Key Initiatives in Each Domain

Respect forhuman rights

Tokio Marine Group fully understands international action principles and guidelines concerning
human rights and participates in and contributes to initiatives concerning social responsibility,and by doing so, fulfills its role toward realizing a sustainable society.
• Promote initiatives in accordance with the Tokio Marine Group Human Rights Policy• Comply with the Tokio Marine Group Code of Conduct• Respond to the Modern Slavery Act of the United Kingdom and Australia

Promotingdiversityand inclusion

The group-wide promotion of diversity and inclusion (D&I) includes eliminating the gender gap,
creating a workplace in which older employees and persons with disabilities can take activeroles as well as promoting employment regardless of nationality or race, facilitating mid-career
recruitment and training of employees with diverse experience and promoting employment of
persons with disabilities.
• Set up a structure to promote D&I, including establishment of the Diversity Council, andcultivate an appropriate corporate culture• Accelerate efforts to create an environment that enables female employees to take up a newchallenge based on their willingness and capabilities• Promote active roles and employment of diverse human resources, including older people andpersons with disabilities

Sustainability Library

We are working on the strategic development of diverse human resources, both in Japan andoverseas, to grow as a global insurance group. The Group’s overall human resources development
and utilization are managed by the Group Chief Human Resources Officer (CHRO), while theBoard of Directors and Management Meeting of each Group company monitor the individual
implementation status.
• Enhance employee satisfaction and motivation through a fair personnel system and management• Provide continuous support for the growth of each employee based on the human resources
development cycle• Promote the global human resources strategy• Promote work style reform to enable diverse employees to work with high productivity andachieve growth

2.2.1.2 Overall Picture of Initiatives for Improving Social Value◉Domains of Initiatives

3

Measures andresponse
to COVID-19

To sustain its function integral to social infrastructure, Tokio Marine Group is continuing toundertake critical operations while working to prevent the spread of COVID-19 and ensure thesafety of employees. We also add necessary revisions to our products and conduct support
activities to deliver safety and security to local community members.
• Continue to undertake critical operations, including receiving loss reports, paying insurance
claims and protecting insurance policies• Make donations by Tokio Marine Group companies and employees• Provide online medical consultation services and webinars• Offer COVID-19 vaccination sites free of charge

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2.2.1.3 Targets for Improving Social Value
Respect for human rights
Formulatethe Group’s
policy concerning
human rights

Constantly rotate
the PDCA cyclewith regard torespect forhuman rights

Promoting diversity and inclusion
Increase theratio of womenin management
and higher-level
positions to 30%
in fiscal 2030

Promotehuman rights
due diligence(Tokio Marine & Nichido)

Measures and response to COVID-19

Improving quality from the customer’s perspective
Rotate the
PDCA cycle for
improvementwith regard tocustomer feedback

Utilize customer
feedback for
improvingproducts andservices

divProme
inc rsit otin
lus y an gion dTokio Marine Group’s

SocialInitiativesgin m
ov ro r’s
pr y f e e
Im alit stomctiv
que cu spe
th perThoroughly
promotecustomeroriented
operationsforect ights
p
s
r
Re an
m
hu

Contributing to
the creation ofa safe andsecure societyPrp he omm rod alth oti
an u a ng
ag cti nd
em viten ytMake
donations, etc.,
in response to
COVID-19Mand easuresr
to COesponse
VID19

Add revisions to
products
in response to
COVID-19

Promote employmentof persons
with disabilities:
Attain legally
mandated
employment rate,etc.

Promoting the development and active roles of human resources

the
d
oting
Prom pment anfodevetloroless
ac iven resource
huma

Thoroughly
implement infection
preventive measuresand continue toundertake criticaloperations

Be selected as“Nadeshiko Brand”
or “SemiNadeshiko Brand”

Raise employee
satisfaction levels:
Score 4.3 or higher
in a culture andvalue survey

Achieve 100%executionof working
practices*1
related toworking hours(Tokio Marine & Nichido)

Supportbalancing workwith childcare:
Maintain Kurumin
certification

Promoting health and productivity management

Achieve healthrelated targets*2

Continue to be
selected as“Health &Productivity Stock”(Being selected for six
consecutive years)

Provide andincrease the level ofsophistication ofsolutions related
to health andproductivity
management

Contributing to the creation of a safe and secure society
Provideproducts andservices
matched tocustomer needs

Providemicroinsurance

Attain total mployee
participation rate
in social contribution
activities of morethan 100%(Attaining the rate forseven consecutive years)*1 Go Go Challenge Day (employees finish work at 5:30 p.m. or within 7.5 hours of actual working once per week) and Season
Challenge (all lights off and employees finish work at 8:00 p.m. for one month four times a year)*2 Individuals’ health (improving presenteeism and work engagement) and organizational health (improving organization’s
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2.2.2 Respect for Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group
Sustainability Charter as principles of conduct required from the perspective of social

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In December 2021, Tokio Marine Group formulated the Tokio Marine Group Human Rights Policyin accordance with such guidelines as the UN Guiding Principles on Business and Human Rights. In
doing so, the Group clarified its efforts toward respect for human rights as an employer, respect forhuman rights through its main business and respect for human rights in the value chain.

responsibility and we strive to respect and promote the recognition of human rights forstakeholders.

2.2.2.1 Basic Approach to Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group Sustainability

Corresponding Relationship between the Content of the Tokio Marine Group
Human Rights Policy and Various Policies

Respect for human rights
Basic approach to human rights

Charter as principles of conduct required from the perspective of social responsibility, and strive to

Respect for human rights as an employer

respect human rights for all people, including customers, shareholders/investors, insurance agents,

Respect for human rights through main business

D&I Policy

Respect for human rights
in the value chain

Tokio Marine Group - Our Peoplebusiness partners, employees, local communities/society and future generations.
Tokio Marine Holdings endorses and respects the Universal Declaration of Human Rights, the OECD
Guidelines for Multinational Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on
Business and Human Rights and ISO 26000, and has signed the United Nations Global Compact. Tokio

Whistle blower system/complaint handling system
Education/awareness
Reporting/information disclosure

Tokio Marine Group Wellness Charter
Basic Policies for Protection ofCustomers’ Interests

Marine Group fully understands international action principles and guidelines concerning humanrights and participates in and contributes to initiatives concerning social responsibility, and by doingso, fulfills its role toward realizing a sustainable society.

Tokio Marine Group Sustainability Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by
implementing its Corporate Philosophy to achieve sustainable growth together with thedevelopment of society in accordance with the following principles:
Respect for Human Rights and Dignity• We respect and actively promote the recognition of human rights for all people.
• We strive to ensure an energetic working environment that is both safe and healthy and topromote training and education of our employees.
• We respect the right to privacy and strive to enforce this right through the management of
personal information.

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Tokio Marine Group Basic Policy on Human Rights
As our Corporate Philosophy states, with customer trust as the foundation for all its activities, Tokio Marine Group (the “Group”) continually strives to raise corporate value. The foundation for implementing this Corporate Philosophy is respect for the human rights of all
people, such as customers, society (including business partners and civil society organizations), employees, shareholders and investors, and future generations, and we are commit-*1 The International Bill of Human Rights is the name given for the set of three documents: the Universal Declarationof Human Rights, and its corresponding two international treaties, namely the International Covenant on Civil andPolitical Rights, and the International Covenant on Economic, Social and Cultural Rights..
*2 The ILO Declaration on Fundamental Principles and Rights at Work sets forth four categories as a minimum
standard to be observed in relation to labor: “freedom of association and the effective recognition of the right tocollective bargaining,” “the elimination of forced or compulsory labour,” “the abolition of child labour,” and “theelimination of discrimination in respect of employment and occupation”.

ted to respecting human rights across all of our business activities. The “Tokio Marine Group
Basic Policy on Human Rights” (the “Policy”) is based on the Corporate Philosophy and Code

Tokio Marine Group shall comply with applicable laws and regulations in the countries andof Conduct and outlines our approach to respect human rights throughout our business ac-

regions in which it operates. If requirements of the local laws and regulations are in conflicttivities, including our entire value chain.

with internationally recognized human rights, we will seek ways to honor the principles ofEach officer and employee (including temporary staff ) of Tokio Marine Group companies isinternationally recognized human rights while complying with local laws and regulations.

expected to act in line with this Policy to ensure that our business activities comply with the

The Board of Directors of Tokio Marine Holdings are informed of the compliance status of thisGroup human rights commitment.

Policy and has overseeing responsibility of the Group’s human-rights-related efforts. EachWe also expect our business partners to support and practice the principles expressed indepartment of each Group company promotes activities related to respect for human rights

this Policy and aim to work together towards the promotion of respect for human rights.

in a proactive manner and in cooperation with one another.

■Our Commitment to Respect Human Rights■Our Approach to Respect Human Rights

Tokio Marine Group is committed to respect human rights as stipulated in the International

Tokio Marine Group strives to conduct appropriate human rights due diligence to identify,

Bill of Human Rights*1 and the ILO’s Declaration on Fundamental Principles and the Rights at

assess, prevent and mitigate, and account for negative human rights impacts related to its

Work*2. We also support international standards such as the Guiding Principles on Businessbusiness activities. We shall also comply with country-specific laws and regulations related toand Human Rights, and will base our efforts on these principles. We are also a signatory tohuman rights due diligence, wherever applicable to our operations. Where we identify that

the United Nations Global Compact and support its ten principles.

our business activities have caused or contributed to negative impacts on human rights, we

Tokio Marine Group does not tolerate any form of forced or compulsory labor, human traf-

endeavor to remediate such impacts through appropriate processes and by holding dialogue

ficking, child labor, discrimination or harassment, or any other conduct that undermines

with relevant stakeholders.

human dignity. We also respect fundamental rights concerning freedom of association andthe right to collective bargaining in accordance with applicable local laws and regulations.

■ Respecting Human Rights as an Employer

Tokio Marine Group respects human rights in its business activities including insurance

In order for Tokio Marine Group to protect customers and society from all forms of emergen-underwriting and investment and financing through the signing and supporting of, amongcies, it is important that employees respect the diverse values and work styles of others, findothers, the United Nations Environment Programme Finance Initiative (UNEPFI), the Princi-

their work rewarding and work with enthusiasm with colleagues. It is also essential to gain

ples for Sustainable Insurance (PSI) and the United Nations-supported Principles for Respon-

trust from all people and society by always acting in a way to respect human rights. Tokiosible Investment (PRI). We also endeavor to address human rights issues, where possible,

Marine Group shall comply with laws and regulations concerning working conditions, includ-

through the provision of insurance products as well as investment and financing.

ing working hours and wages. We provide a dynamic working environment that is both safe

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Sustainability Libraryand healthy and we promote training and education for our employees. Therefore, the offi-

human rights impacts associated with our products and services, but also promote the hu-

cers and employees of Tokio Marine Group are expected to respect human rights as set out

man rights of all of our customers and contribute to an inclusive society by providing prod-in this Policy while their human rights are also subject to protection under this Policy.

ucts and services to meet its needs for safety and security.

• Prohibition of forced labor and human trafficking: Forced labor is not permitted, nor is any

Across our insurance business and others, in compliance with applicable laws, rules andform of slave labor, including bonded labor and human trafficking.

regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard private in-• Prohibition of child labor: We do not tolerate child labor and shall observe the minimum

formation and specific personal information, etc., including customers' information, and weworking age as stipulated by law. We do not allow young workers to engage in hazardous

shall not use such information except on a need basis to carry out our business operations, inwork.

order to avoid any breach of privacy.

• Freedom of association and the right to collective bargaining: We respect fundamental

Tokio Marine Group endeavors to consider environmental, social and governance (“ESG”) is-rights concerning the freedom of association and the right to collective bargaining of Groupsues, including human rights, in its decision-making and other processes related to insurance

employees in accordance with applicable local laws and regulations. We shall not engage inunderwriting and investment and financing operations.

any intimidation or retaliation against union representatives or members who exercise theserights.

■ Respecting Human Rights in Our Value Chain• Prohibition of discrimination and harassment: We do not discriminate in any way based on

Tokio Marine Group aims to fulfill its social responsibility and achieve sustainable develop-

sex, gender, sexual orientation or gender identity, age, profession, nationality, race, thought,

ment together with its business partners.

creed, religion, social status or birth, or physical or mental disability. We do not tolerate any

Tokio Marine Group expects its business partners to support and implement the principles

form of harassment, whether it be physical or mental, including sexual harassment and pow-

expressed in this Policy and aims to work together towards the promotion of respect for hu-

er harassment.

man rights.

• Respect for diversity and promotion of inclusion: We respect the individuality and diversity

Tokio Marine Group also strives to prevent the occurrence of slave labor and human traffick-of each Group employee and create an environment in which all employees can fully exert

ing in its own business and value chain (supply chain) and encourages various stakeholders

their capabilities regardless of gender, age, nationality, disability, or other attributes. Our

to work towards addressing such issues.

employees are passionate and bring a challenging spirit to their endeavors and we will be
purposeful in our efforts to provide them with equal opportunities for career development■Grievance Mechanisms

and ongoing personal growth. Tokio Marine Group's approach to human resources is also

Tokio Marine Group has established internal and external hotlines (whistle-blowing hotlines)

outlined in "Tokio Marine Group - Our People.”where officers and employees of Group companies can report and consult on matters that
may involve human rights concerns. The Group provides its officers and employees with mul-

■ Integrating Human Rights into Our Core Businesstiple contact points and reporting channel options including internal and external hotlines,

Tokio Marine Group treats all customers fairly in the provision of its products and services

as well as a company audit hotline. We prohibit any disadvantageous treatment or retaliationand does not discriminate against any customer based on unreasonable grounds.

against relevant officers, employees and those who cooperate in investigations because of

We strive to be a “Good Company” which is trusted by all people and society by supporting

such reports or consultations. In addition, we strictly manage the confidentiality of reports

customer and society in times of need. We strive not only to prevent and mitigate negativeand consultations by ensuring anonymity and sharing information only to the extent neces-2021 Sustainability Report 106

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We express the following in the Tokio Marine Group Code of Conduct, which summarizes importantmatters given the highest priority in our day-to-day business. Under the code, directors, officers andsary for effective investigations and corrective measures. Tokio Marine Holdings monitors thehandling of the reports and provides support for the appropriate installation and operation

employees act in an honest and fair manner in conformity with laws and social norms and undertake
fair business activities.

of the whistle-blowing system, thereby establishing a mechanism that allows officers andemployees of each Group company to report concerns without fear of retaliation.

Tokio Marine Group Code of Conduct■ Education & Training
Tokio Marine Group will provide the necessary training and capacity building for the imple-<Scope of application: Tokio Marine Group directors, officers and employees of Tokio
Marine Group companies (includes dispatched employees)> (excerpt)

mentation of this Policy to the officers and employees of each Group company. We further
endeavour to provide the latest information and tools related to human rights and foster aculture of respect for human rights.
■ Communication and Disclosure
Tokio Marine Group will continuously monitor the implementation of its Policy and make
improvements as necessary to ensure its effectiveness. In addition, we regularly disclose ourefforts to respect human rights both internally and externally to ensure transparency andaccountability.
■ Amendment or Repeal
This Policy may be amended or repealed by the Board of Directors of the Company. Notwithstanding the foregoing, the General Manager of the Corporate Planning Department may
approve minor amendments to the Policy.
This Policy was approved by the Board of Directors of Tokio Marine Holdings, Inc.
Adopted December 21, 2021

In the event of a violation of this Code of Conduct, laws, regulations and internal rules, thecompanies of Tokio Marine Group shall take necessary measures in accordance with internal
rules, which include investigating the facts, formulating countermeasures, submitting
reports to supervisory authorities, taking disciplinary measures against the involved parties
and formulating measures to prevent recurrences.
Respect for Human Rights and the Environment
We shall respect the human rights of our customers, directors, officers, employees and allother people. We shall also act in consideration of the global environment.
• Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on
the grounds of gender, sexual orientation, gender identificaton, age, profession, nationality,
race, thought, creed, religion, social status or birth as well as any act constituting an
infringement of human rights should never be tolerated.
• Anti-harassment
Sexual harassment, abuse of authority or any other kind of harassment or intimidation
should never be tolerated.
• Private information and specific personal information, etc.
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group
Privacy Policy, we shall safeguard private information and specific personal information, etc.,
including customers’ information, and we shall not use such information except on a needbasis to carry out our business operations in order to avoid any breach of privacy.
• Protection of the global environment
Acknowledging that the protection of the global environment is an important responsibility,
we shall comply with applicable laws, rules and regulations, and respect the harmonization
with and the improvement of the global environment in all of our activities.

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Rights and Various Initiatives

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Sustainability Libraryprovide support to all branches for their relevant efforts made in relation with operations that involve
human rights and inspect the status of their efforts at the end of the fiscal year. We go through theplan-do-check-act (PDCA) cycle on a constant basis to survey the status, identify issues and take
improvement measures.

Tokio Marine Holdings has established the Operations Task Force and Human Rights Subcommittee
under the Group Sustainability Committee for formulating the Group’s policy for respecting humanrights and discussing how to promote initiatives. In addition, the Company formulates action policies
concerning human rights, compliance and risk management, and accordingly, monitors business

Principal Initiatives

operations of Group companies on a regular basis to identify any issues related to respect for human• Human rights awareness training (to be attended by all employees), fair hiring selection practices
and achieve normalization within the Group• Promotion of employment and retention of persons with disabilities, prevention of, education on
and appropriate response to various types of harassment, diversity and inclusion, and executionof daily business operations with an awareness of human rights

rights and implement measures to counter any risk thereof.
■Human Rights Due Diligence
Tokio Marine Group has established a system to ensure human rights due diligence based on the UN
Guiding Principles on Business and Human Rights.
For Tokio Marine Group, human rights due diligence means an ongoing, preventive and voluntary
process to avoid or reduce any negative impact of corporate activities on human rights and to

Human Rights Awareness Promotion Structure

become a “Good Company.” According to this process, Tokio Marine Group conducted a human rights
risk assessment with the assistance of Caux Round Table Japan and Ernst & Young ShinNihon in 2017and 2022 respectively and plans to update it periodically considering impacts of significant changes
to its business operations, etc.
The assessment covered domestic and overseas group companies, and we identified potential humanrights issues that are most relevant to our key stakeholders, which we need to tackle in order toprevent risks from occurring. For details, please see the results of our human rights risk assessment
conducted in 2022.
Tokio Marine Group: Human rights risk mapping (2022)■ Respect for Human Rights within the GroupAt each Group company, all employees and other co-workers are working to build a vibrant corporate
culture without discrimination or harassment.
At Tokio Marine & Nichido, we formulate the Basic Policies and Measures Related to Human Rights
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Sustainability Library• Fostering a Culture to Respect Human Rights by Soliciting and Awarding Human Rights-Related❶ Establish and thoroughly implement policies for promoting human rights awareness.

Slogans❷ Develop an organizational structure to promote human rights awareness with the president as theDuring Human Rights Week that takes place from December 4 to 10 every year, we solicit human

responsible person.
❸ Implement human rights awareness training for all directors, officers and employees at least oncea year.
❹ Formulate and thoroughly implement policies aimed at implementing fair recruitment selection
practices and establish the Human Rights Awareness Committee for Fair Selection and Recruitment.

rights-related slogans from all employees and their families within Tokio Marine Group. The aim is
to facilitate an understanding of the importance of respecting human rights and raise human rights
awareness in the workplace, at home and within local communities. We select excellent slogans anddisseminate them through our in-house intranet, Group newsletters and posters to be put up in each
workplace as an effort to instill and spread the awareness of respecting human rights.

❺ Promote normalization (increasing employment of persons with disabilities and improving theirworkplace environment in terms of both “software” and “hardware”).
❻ Establish rules for the prevention of harassment in the workplace and set up an in-house
consultation desk.

• Keeping the Human Rights Perspective in Daily Business Operations and Thoroughly Ensuring
Prevention of Discriminatory Practices
Tokio Marine & Nichido has in place a document inspection system to check for any expression(including illustrations, photos and videos) or wording undesirable from the perspective of human• Human Rights Awareness Training

rights in its advertisements and insurance soliciting documents for customers as well as in its daily

Every year, each member company of Tokio Marine Group holds human rights training in thebusiness operations. The system also performs a check to make sure the company does not obtainworkplace and e-learning training, in which all employees and other co-workers take part to build

unnecessary personal information. Moreover, we have established a system to appropriately reporta vibrant corporate culture without discrimination or harassment. Training is based on themes

and respond by prescribing rules for handling cases of discrimination events that are discovered orthat reflect social issues and employees learn about a wide range of areas, which include acquiring

encountered and making these known internally.

knowledge concerning a number of human rights issues in Japan of discrimination against people
belonging to outcast communities, normalization, LGBT and harassment issues as well as issues■Hotline System (Whistle Blower System)

regarding foreign residents and the Sustainable Development Goals (SDGs).

In order to solve human rights issues, such as sexual harassment and other various types ofharassment, we have set up a Hotline System (Whistle Blower System), through which employees

At Tokio Marine & Nichido, we have established a promotion structure mainly comprising the Humanseek the advice of internal and external experts, and have been striving to realize a better workplace

Rights Awareness All-Branch Promotion Headquarters and the Human Rights Awareness Promotion

environment for employees.

Committee members of each branch office. We work to foster a culture of respecting human rights
by continuing to achieve 100% participation every year for the human rights awareness training■Respect for Human Rights in the Value Chain

held in the workplace. Other efforts include holding rank-based training, such as executive seminars,

Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers andpublishing the latest information on human rights and related tools on our in-house intranet andsubcontractors) from the perspective of social responsibility. The Principle of Transactions requests

making them always available for all employees. In addition to employees, we provide variousthat business partners promote initiatives that encompass human rights as well as “compliance withtraining tools to agents to help them provide human rights awareness training.

laws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information

Sustainability Performance Data (Human rights training participation rate, etc.)

management” and “consideration for the environment.”
Sustainability in the Value Chain

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Sustainability Library■Respect for Human Rights in Sustainable Investment and Financing

Then, Tokio Marine & Nichido designs and provides custom-made insurance for companies that

Giving consideration to environmental, social and governance (ESG) issues in investment andreceive advice from CRT Japan. This insurance covers the additional costs of establishing crisis

financing is becoming increasingly important from the perspective of improving long-term risk/

measures when hidden human rights risks are discovered at second- and third-tier manufacturing

return.

subcontractors overseas despite having already taken adequate measures for human rights risk whenbuilding supply chains.

Tokio Marine & Nichido places great importance on the social role and responsibilities that theinsurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles

As a result, companies can use this insurance to cover various expenses needed for responding

for Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Financequickly and accurately to prevent the occurrence of a major reputational risk when a human rights

Initiative (UNEP FI). In April 2011, Tokio Marine Asset Management signed the United Nations-issue arises in the supply chain. In the future as well, Tokio Marine Group will continue to support the

supported Principles for Responsible Investment (PRI) initiative, accepting these principles as an asset

building of supply chains of global companies.

management company. As an insurance firm that has taken ESG issues into account in its insurance
underwriting, investment analysis and other actions, Tokio Marine & Nichido signed the PRI in August
2012. Through PRI and PSI related activities, Tokio Marine Group is strengthening its initiatives forhuman rights in investment and financing.

Company

Efforts for Sustainable Investments■Supporting Initiatives for Reducing Human Rights Risk in Building Supply Chains② Introduce CRT Japan③Advice on reducing
human rights risk in the
supply chain① Consultation

In solving human rights problems such as forced labor and child labor that are spreading globally,④Design custom-madeinsurance to cover humanrights riskrather than relying solely on initiatives by government institutions, there are increasing demands that
global companies take responsibility and respond to these problems throughout their entire supply
chains. There are also various instances in which inadequate handling of these issues causes a major

CAUX ROUND TABLE
Caux Round Table Japan(CRT Japan)

Tokio Marine Holdings

Alliance

decline in the brand value of global companies and leads to product boycotts.
Accordingly, in fiscal 2017 Tokio Marine & Nichido formed a business alliance with CRT Japan, aspecified NPO, and has been providing support for initiatives for reducing human rights risk, such as
forced labor and child labor, which could occur within global companies’ supply chains that span theworld.
Tokio Marine & Nichido introduces CRT Japan to companies working to promote “responsible supply
chains.” These companies receive advice from CRT Japan and establish systems that aim to reduce
human rights risk throughout their entire value chain.

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Response to the Modern Slavery Act 2015 of the United Kingdom and Modern Slavery Act 2018 of Australia■Modern Slavery Statement for FY2020
Tokio Marine & Nichido has been publishing its statement every year since 2016 under the Modern
Slavery Act 2015 of the United Kingdom. Starting from 2020, the company also annually reports

Modern Slavery(registers) its modern slavery statement to and with the Australian government under the country’s

Modern Slavery refers to enslavement and servitude, all forms of forced labor and humanModern Slavery Act 2018. Tokio Marine & Nichido will continue to report its modern slavery statement

trafficking, etc. The International Labour Organization (ILO) reported in a 2014 survey that there

without fail, and together with its employees and business partners, will implement initiatives towere approximately 21 million victims of forced labor worldwide (as of 2012) while annual illicit

prevent slave labor and human trafficking.

profits reached US$150 billion (estimate), which shows that even in present times slave labor andTokio Marine & Nichido’s statement under the UK Modern Slavery Act 2015

human trafficking are serious social problems.

Tokio Marine & Nichido’s statement under Australia’s Modern Slavery Act 2018 (Australian overnment’s• Modern Slavery Act 2015 of the United Kingdom

online register site)

In March 2015, the British government enacted the Modern Slavery Act 2015 to prevent forcedlabor and other present-day slave labor as well as human trafficking. The act went into effect in
October 2015. Section 54 of the act requires commercial organizations that undertake business in
the United Kingdom and that have annual sales of £36 million or more to publish a statement ofsteps taken each fiscal year to prevent slave labor and human trafficking in their own businesses
and value chain (supply chain).
• Modern Slavery Act 2018 of Australia
Following the United Kingdom, the Australian government enforced the Modern Slavery Act 2018
in January 2018. The act requires entities based or operating in Australia, which have an annual
consolidated revenue of more than ASD 100 million, to report (register) every fiscal year on how
they assess risks of modern slavery in their operations and supply chains as well as actions toaddress these risks.

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2.2.3 Promoting Diversity and Inclusion
2.2.3.1 Diversity Policy

A Truly Inclusive Global Insurance Group

Tokio Marine Group believes that for us to further improve the quality of our products and services
worldwide, we must develop all of our motivated and talented employees to the maximum of theirpotential regardless of gender, age, nationality, disability or any other attributes. Specific initiatives
pertaining to the group-wide promotion of diversity and inclusion (D&I) include eliminating thegender gap, creating a workplace in which older employees and persons with disabilities can takeactive roles as well as promoting employment regardless of nationality or race and facilitating midcareer recruitment and training of employees with diverse experience.

■Definition of D&I
Tokio Marine Group defines diversity and inclusion (D&I) as below. This definition serves as the basisof various initiatives toward D&I.
What is diversity?

Attributes, qualities andexperiences that shape
the individuality of each
employee

Attract

EmpowerDevelop/Promote

RetainWe aim to be acompany thateveryone can fully
demonstrate theirinherent capabilities
and that is chosen by adiversity of humanresources regardless of
individual attributes.

We will create a truly
inclusive working
environment where all
employees can fully
thrive, establish anenvironment
necessary forcontributing tocustomers and society
and delegate
employees anappropriate degree of
discretion.

We will oﬀer support
that enables each andevery employee toachieve growththrough their work byproviding all
employees with avariety of experiences
and learning
opportunities as wellas venues to play
active roles.

We will build strong
bonds of trust
between the company
and employees, andemployees will be
evaluated fairly andcompensatedappropriately basedon their contributions.

What is inclusion?
Creation of workplaces
where all aspects ofdiversity are accepted,
cultivated and respected
so that all employees canmaximize contributions to
our customers, business
partners and society“Our People”■Human resources are Tokio Marine Group’s most valuable asset and serve as thedriving force for realizing the Group’s “Good Company” vision.
■Tokio Marine Group will secure essential human resources in all business areas toprovide safety and security to customers and society.
■Tokio Marine Group provides employees, who tackle challenges with passion
and motivation, with active roles and opportunities conducive to growth.
■Tokio Marine Group aims to be a truly global company that respects diversity■D&I Visionand inclusion. We will continuously walk an endless path toward becoming a

Tokio Marine Group has formulated the D&I Vision based on four important elements consisting“Good Company” by creating an environment where diverse human resourcesof Attract, Empower, Develop/Promote and Retain, which we will strive to realize through our D&I

can fully demonstrate their inherent capabilities.

initiatives. In conjunction with “Our People,” which expresses Tokio Marine Group’s philosophy onhuman resources, we will make a group-wide commitment to D&I and evolve our initiatives toward
the attainment of D&I. Through the realization of Attract, Empower, Develop/Promote and Retain, we
aim to become a truly inclusive global insurance group.
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2.2.3.2 D&I Promotion Structure■Fostering a D&I Culture■D&I Promotion Structure

and the entire Group has been undertaking various initiatives in this regard. Since 2017, for example,

Tokio Marine Group established the position of the Group Chief Diversity and Inclusion Officer (CDIO)

we have been holding the Tokio Marine Group Diversity and Inclusion Forum for general managers,

and Diversity Council in April 2021 to accelerate D&I-related initiatives and create an environment

which deals with such topics as diversity management. Simultaneously, we have been providingthat enables all Group employees to leverage their diverse backgrounds and fully exercise theirtraining on unconscious bias and extended the scope of the training to all employees holding

capabilities. The Diversity Council is an advisory body chaired by the Group CEO and placed undermanagement-level positions in fiscal 2020. We also have a plan to extend the scope to all employees

his direct control. Under the leadership of the CDIO, the council discusses important D&I themes within the future.

Changing the awareness and behavior of each employee is essential in fostering a culture of D&I,

members representing Group companies in and outside Japan and promoting D&I while forming a
consensus across the Group.

Since fiscal 2020, Tokio Marine & Nichido has been implementing a series of measures called “Boost
Diversity” under the slogan “Let’s change ourselves and let’s change others.” As a part of such efforts,

At the first session convened in August 2021, we confirmed the role of the Diversity Council andthe company has been holding not only lectures on the theme of working together with diverse

discussed the formulation of the D&I Vision and future action plans. The D&I Vision was devised based

people to learn about the promotion of the employment of persons with disabilities and LGBTon these discussions.

issues but also a workshop for women in management-level positions to explore their own, uniqueleadership roles and a lecture on impostor syndrome for female employees. These measures have

Furthermore, we distributed the D&I Booklet to all Group employees in Japan and overseas tobecome an opportunity for individual employees to think about their own awareness and behavior.

promote a deeper understanding of the significance and purpose of D&I and to encourage changes

Tokio Marine Group will continue to promote initiatives for fostering a culture of D&I.

in the awareness and behavior of each employee. Tokio Marine Group aims to achieve sustainablegrowth by promoting D&I across the entire Group.

First session of Diversity Council convened in August 2021

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2.2.3.3 D&I Initiatives

the Group CEO has been stressing the importance of such efforts at various meetings and seminars in■ Eliminating the Gender Gap: Initiatives and Results

the form of a top management message. Among matters related to D&I, we place particular emphasis

Aside from initiatives undertaken individually by Group companies, Tokio Marine Group as a whole ison elimination of the gender gap and have been tackling this as a universal issue for the entire

providing a variety of opportunities for female employees. In fiscal 2019, we launched Tokio Marine

Group. We have been making proactive efforts over time to create an appropriate environment andGroup Women’s Career College (TWCC), an internal program for female employees of Tokio Marine

promote human resources development so that every female employee at each Group company canGroup companies in Japan. It provides the opportunity for willing and aspiring participants to think

autonomously build their careers and thrive in an even wider range of fields.

about and increase awareness of their own careers as they motivate each other and gain an insight
into diverse values and philosophies.

• State We Envision through Elimination of the Gender Gap
Tokio Marine & Nichido has been striving to eliminate the gender gap in seeking to achieve a state

As a result of these initiatives, more than 500 women are currently holding management-level

in which women commonly participate in every decision-making process. The company aims topositions and playing active roles at Group companies in Japan. Tokio Marine Holdings has two

realize this state by encouraging each female employee to continue to grow while feeling motivatedfemale directors and one Audit & Supervisory Board Member, while Tokio Marine & Nichido has

to work and strives to improve the quality of its decision-making by inviting employees possessing

two female Audit & Supervisory Board Members and five executive officers. Both companies arediverse senses of value to take part in the process. The company’s efforts in this area are twofold.

integrating diverse views into their corporate management.

One is to have women participate in every decision-making process, and the other is to increase the
In recognition of such group-wide efforts toengagement of each and every female employee.

eliminate the gender gap and performancein terms of results, Tokio Marine Holdings was

As for women’s participation in every decision-making
process, Tokio Marine & Nichido has set a quantitative target

Target30％

of increasing the ratio of women in management- andthe company has been stepping up its efforts to create

advocacy of a declaration of action stating that

9.5％

a group of male leaders dedicated to empowering women would accelerate the active participation

3.6％

of women who shine as well as the vision of the 30% Club Japan established in May 2019.

based on their willingness and capabilities. These include
role assignment and year-long on-the-job training (OJT )based on individual career visions, job transfers acrossfiscal 2013, fiscal 2015, fiscal 2017 and fiscal
2018. Further, the Group CEO announced hishigher-level positions to 30% in fiscal 2030. Accordingly,
an environment where they can take up a new challenge

selected four times as a “Nadeshiko Brand” in

2011

2021

2030

Ratio of women in management- and higher-level positions

departments and various training.

To k i o M a r i n e & N i c h i d o h a s e a r n e d t h e
D i ve r s i t y M a n a g e m e nt S e l e c t i o n 1 0 0 , a naward sponsored by the Ministry of Economy,

For increasing the engagement of female employees, the company has been implementing related

Trade and Industr y (METI). For this award,

initiatives, including the nurturing of an appropriate culture, in order to allow each person to

METI selects and commends “companies that

continue to move forward while upholding her vision of what she wants to become.

have raised corporate value through diversityoriented management.” Tokio Marine & Nichido
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child rearing and transforming the overall roles of employees, and for promoting the employment of

Employees should have equitable access to opportunities and rewards should be equitably

persons with disabilities while raising consciousness of the principle of normalization.

distributed.
——The Human Resources Development Team recognized that the provision of educational

In addition,Tokio Marine & Nichido Career Service and Tokio Marine dR were granted “Eruboshi”

opportunities was biased toward younger employees and revised its education into a program

certification by the Minister of Health, Labour and Welfare in April 2016 and January 2017,

suited to employees of all ages. Thanks to these efforts, a growing number of older employees

respectively, as outstanding companies in terms of conditions related to promoting the active

have a strong desire to make valuable contributions to the company.

participation of women. The certification has three stages depending on the number of assessment
items fulfilled and both companies received the top certification.

❹ Community

Sustainability Performance Data (Number of directors and managers)

We have a responsibility to the world around us and aim to strengthen our communities

Tokio Marine Group’s Data on Empowering Female Employees (PDF/76.2KB) (in Japanese)through a coordination of philanthropy and volunteer efforts.
——In 2021, 7% of employees took 830 hours of volunteer leave by providing them with
opportunities for online volunteering that also combined practice in team building.

■ Overseas Initiatives
The U.S.-based PURE Group of insurance companies has been promoting diversity, equity andinclusion (DEI) initiatives to build a working environment where all people have equal opportunities
for learning, developing and succeeding, and feel welcome, secure and supported so they can
perform their best work. These DEI initiatives are based on the following four concepts.
❶ Representation & Inspiration
Our workforce should be at least as diverse as our communities, and gender and racial
diversity in our leadership team should serve as a highly visible expression of ourcommitment.
——Recruitment in 2021 reflected the racial makeup of the United States while nearly two-thirdsof employees promoted to a certain level of management were women.
❷ Inclusion & Belonging
We want employees to feel passionate about their jobs, committed to the organization,
and willing to invest discretionary effort into their work. We believe that people can only
perform to their full potential in an environment where they feel safe, are treated fairly, andare respected.
——In 2021, the company launched the Employee Resource Group (ERG) and one-third of
employees actively participated in ERG and more than 50% of the target employees participatedunder ethnic-based themes.
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Utilizing Diverse Human Resources■Realizing an Age-Inclusive Workforce
Tokio Marine Group considers actively promoting the continued employment of older members
to be an important management issue in maintaining the sustainable growth of the Group as awhole. In addition to encouraging continuous self-advancement and changes in consciousness andbehavior on the part of employees themselves, the Group intends to provide fields of activity inwhich employees can utilize their past experience and strengths to generate new added value while
maintaining high levels of motivation.
■Promoting the Employment of Persons with Disabilities
Aiming to “resolve social issues by promoting the employment of persons with disabilities andcreating supportive working environments to contribute to the realization of an inclusive society
where everyone can live with a sense of security,” Tokio Marine Group is promoting the employmentof persons with disabilities at Group companies and working to raise consciousness of normalization.
Of particular note, Tokio Marine Business Support Co., Ltd., a special subsidiary based on the Disabled
Persons Employment Promotion Law, is supporting Group development by providing services that
include administrative support, printing, logistics and commodity sales.
• Promoting the Employment of Persons with Disabilities through a Special Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting theemployment of persons with intellectual and developmental disabilities, and in March 2010, thecompany was the first in the non-life insurance industry to be approved as a special subsidiary under
the Disabled Persons Employment Promotion Law (343 employees as of June 1, 2021).

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the number of cafés to broaden the field of activities for persons with intellectual and developmental
disabilities. Based on its corporate philosophy to 1) be an organization that provides support insteadof being a support recipient, 2) be a company in which employees can have their dreams and takepride in and 3) expand opportunities for taking active roles, the company is focusing on creating anenvironment in which employees can work enthusiastically with a sense of satisfaction. It also intends
to become a company in which everyone can grow through work while keeping a sense of gratitude
and remaining considerate to others.
Sustainability Performance Data (Rate of employment of persons with disabilities)
Tokio Marine Business Support (in Japanese)• Promoting Normalization
Tokio Marine & Nichido Systems has actively been seeking to promote normalization for persons withdisabilities by making areas barrier free, hiring physically challenged persons as IT engineers andhaving visually impaired persons provide in-house massage services.
From September 2009, the company has been running the internal café, Smile Café, and Smile OfficeService, which provides general administrative services such as producing name cards, making
printouts and digitalizing paper documents through members with disabilities. Smile Café is used byaround 250 people every day and is a place where employees can relax. It also sells bread and sweets
made at a nearby welfare facility. Smile Office Service is expanding the types of work it handles every
year and has gained the trust of employees.
By having general employees and members with disabilities work together, synergetic effects arebeing created in terms of cheering up each other and enhancing work satisfaction.
Tokio Marine & Nichido Systems (in Japanese)A total of 206 employees with disabilities (as of June 1, 2021), mainly persons with intellectual anddevelopmental disabilities who are considered to have fewer employment opportunities among
persons with disabilities, are working at the Tokyo head office and at the Nagoya, Osaka and Kyushu
branch offices. These employees are supporting Group companies by performing such operations asdata input and processing, document enclosure and shipping and printing.
Further, employees with disabilities started selling coffee as part of a welfare program to Tokio Marine& Nichido employees in 2017. Marking the fourth year of activity in 2020, the company has increased

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2.2.4 Promoting the Development and Active

Roles of Human Resources

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Sustainability Library■Raising Employee Satisfaction Levels
Tokio Marine Group conducts a culture and value survey of employees around the world every year.
In fiscal 2021, approximately 33,000 employees from 42 Group companies participated in the survey.
Conducting an across-the-board survey makes it possible to understand the entire Group’s inclination

2.2.4.1 Our Stance on Human Resources

toward Group culture as well as each Group company’s culture and values and enables us to promotevarious initiatives to realize the "Good Company" vision.

■Developing and Utilizing Diverse Human Resouces
Tokio Marine Group’s philosophy on human resources has been positioned as “Tokio Marine Group

Group companies in Japan have created a group-wide platform for the implementation of a Group– Our People.” Based on this philosophy, we are working on the strategic development of diverse

employee attitude survey once each year. In fiscal 2020, the survey was given to 5,990 employees inhuman resources, both in Japan and overseas, toward the realization of a global insurance group.

15 companies with individual companies such as Tokio Marine & Nichido and Tokio Marine & Nichido

The Group’s overall human resources development and utilization are managed by the Group Chief

Life conducting a similar initiative independently.

Human Resources Officer (CHRO), while the Board of Directors and Management Meeting of eachGroup company monitor the individual implementation status.
D&I Vision

2.2.4.2 Fair Personnel System and Management
Tokio Marine Group aims to enhance employee satisfaction and motivation through a fair personnel
system and management. The Group also endeavors to realize a corporate culture in which all
employees respect human rights through various initiatives such as human rights training.
■Stably Securing Management Personnel Possessing Global Management Capability
Tokio Marine Group works to realize employees’ diverse work styles and enhance their job satisfaction
mainly through a fair personnel system. Moreover, we respond to changes in the environment andensure appropriate management of personnel and labor risks. Through these initiatives, we strive toincrease productivity and corporate value.
The environment surrounding Tokio Marine Group, in particular, has been undergoing rapid changes,
including technological advancements, globalization and demographic shifts. Consequently, it has
become increasingly important to accurately capture these highly uncertain changes in the external
environment and reflect them in corporate management. As a system to stably develop management
personnel with high levels of expertise and management capability to respond to such significant
changes on a global scale and drive the Group’s management, Tokio Marine Holdings introduced a

In place of its previous employee attitude survey, in fiscal 2020 Tokio Marine & Nichido started
using the Motivation Cloud service provided by Link and Motivation Inc. The service is designed toaccurately capture employees’ job satisfaction and motivation, in other words the status of employee
engagement, and support the timely implementation of effective measures. It also has a feature to
identify the status through a comparison with other companies. In the Best Motivation Company
Award 2021 hosted by Link and Motivation, Tokio Marine & Nichido was ranked second in the Large
Companies category.
Although employee satisfaction levels are high on the whole throughout the Group, we are aiming
to further boost employee satisfaction by reflecting opinions of employees regularly gathered byeach company in overall management and personnel measures and by providing feedback related toorganizational management.
Sustainability Performance Data (Employee attitude survey results)■Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faithnegotiations and discussions with labor unions on a wide range of topics, from payroll, personnel
systems and occupational health and safety to management policies, to achieve sound corporate
growth and maintain and improve various working conditions of union members.
Sustainability Performance Data (Labor union participation rate)

new personnel system in April 2019.
Sustainability Performance Data (Number of employees, basic employee data, etc.)
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Sustainability Library■Utilizing People Analytics for Strategic Work Force Planning

individual ideas and the source of human resources with a high sense of purpose who boldly take on

Tokio Marine Group needs to implement its strategic workforce planning more effectively andchallenges.

efficiently and accordingly, the opportunities of utilizing People Analytics are expanding. Tokio
Marine Group utilizes People Analytics for evaluating organizational busyness and analyzing

In addition, based on the Tokio Marine Group Spirit, we have fostered over many years a nurturing

appropriate workforce allocations best suited for organizational sizes. It is difficult to fully rely on

culture in which both “individual employees” and “companies and organizations” grow and develop.

People Analytics to implement strategic workforce planning at Tokio Marine Group. However, theWe are working to spread and pass down this nurturing culture to the entire Group with the aim

effectiveness and efficiency of its strategic workforce planning are improved by utilizing Peopleof having our Group companies around the world work together on the development of humanAnalytics.

resources.

■Utilizing AI Technology for Recruiting and Hiring■Aiming to Be a Company Where All Employees Continue to Grow

Tokio Marine Group utilizes artificial intelligence technology for selecting interview candidates fromFor Tokio Marine Group, people and the trust built up by those people are the source of all our

new graduate applicants.

competitiveness, and thus human resources development is an extremely important theme. Each
Tokio Marine Group company is building skill development programs and personnel systems■Utilizing People Analytics for identifying current workforce skills gaps

appropriate for the characteristics of their respective businesses based on the Tokio Marine Group

Tokio Marine has been conventionally and closely exchanging information with each department/

Spirit.

branch and/or regional headquarters, and filling vacant positions by transferring employee fromother departments and/or replenishing by hiring) after grasping the shortage of human resources

As an example, Tokio Marine & Nichido aims to be a company where all employees continue to growincluding skills and analyzing from multiple viewpoints including comparative analysis amongand has accordingly been making efforts to develop human resources. The goal is to become aorganizations and markets analysis, etc.

company which provides customers with a sense of security, is selected by customers and constantly
grows, as stated in its mid-term business plan.

■Utilizing People Analytics for competitive intelligence
Tokio Marine has formed HR Intelligence Team within its Human Resources Department to collect

Specifically, Tokio Marine & Nichido meticulously aligns the career visions of individual employees,

information on human resources inside and outside of the company, share such information withwhat they want to become and their strengths and weaknesses. This is done based on the humangeneral managers and Group Chief Human Resources Officer as needed, and develop, analyze, andresources development cycle that uses regular interviews throughout the year between supervisors

implement HR-related policy/strategy if necessary.

and their subordinates as milestones. While assigning challenging roles that lead to the growth ofrespective subordinate, the company provides continuous support for their growth and follows up on

2.2.4.3 Development of Human Resources

their progress.

The power of our people is the driving force for protecting customers and local communities intimes of need as a “Good Company.” The Tokio Marine Group Spirit has been built up by overcoming

Tokio Marine & Nichido also creates and provides an extensive range of programs related to humannumerous adversities and constantly taking on challenges since our earliest days that focus on the

resources development, including broad training opportunities that respond to employees’ diverse

five areas of taking on challenges, openness and dynamism, customer orientation, social contribution

needs and career visions as well as e-learning and other learning tools. From the viewpoint of offering(contribute to society and people) and a global perspective.

diverse growth opportunities, the company mainly sends young employees to short-term overseas
training programs and to business schools in Japan and abroad, universities in non-English-speaking

This spirit has been passed down over the generations and even now is the starting point for

countries and other institutions on an ongoing basis.
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2-2 Social Initiatives*1 Human Resources Development Cycle (Tokio Marine & Nichido): Aiming for a Positive
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human resources development system, which had mainly consisted of uniform training programs
based on years of service or position. The new system allows employees themselves to choose what
they need to learn from among various themes.
More specifically, in April 2021 Tokio Marine & Nichido introduced “Cafeteria for Learning,” a new
training system for all its employees, comprising about 40 programs. Through the system, thecompany has enhanced a lineup of voluntary participation programs for employees to choose
from based on their career visions and strengths. In this way, the system is designed as a scheme toencourage their personal, self-motivated growth.
In response to the promotion of working from home and telecommuting practices, the system offers
more online programs to eliminate location and time constraints and ensure greater ease of learningfor employees. In keeping with changes in the business environment, the company has organized thesystem mainly with programs on digital transformation (DX), diversity & inclusion (D&I), management
and other elements that will be of particular importance for employees in coming years, and seeks
the growth of employees together with the company. With the system serving as a venue for diverse
employees across Japan to connect to and learn from each other, Tokio Marine & Nichido also intends
to further foster an open and free-spirited culture where they mutually support the pursuit of a

Sustainability Performance Data (Employee training)*2 Domestic and Overseas Trainee System (MBA/LLM Course)This is a trainee system that solicits participants from among employees and provides those willingchallenge and growth.
Specific Examples of the “Cafeteria for Learning” Programs
Name

TargetOverview

All employees

A seminar-style program by an external expert serving as a lecturer for the development of DX personnel. Designed to operate in conjunction with a separate
platform implemented internally, which uses an app to promote learning andcommunication, it nurtures human resources who can drive DX within Tokio
Marine & Nichido.

All employees

A program to work jointly with external members to solve issues facing NPOs. It
cultivates employees’ leadership through contribution to local communities andsociety while also encouraging them to practice our Corporate Philosophy in anenvironment that differs from their day-to-day operations.

to take up the challenge of the opportunity to do so. The system sends employees to a Master ofBusiness (MBA) or Master of Laws (LLM) program offered by Japanese or overseas graduate schools,
enabling them to gain specialized knowledge in the management, financial affairs and legal fields

The New Shipand form a network with people outside the company, which will be useful for business in the future.
Co-Creation■Example Case of Human Resources Development Program: “Cafeteria for Learning”

ProgramRecently, along with changes in the working environment and working styles, knowledge and skills
that employees should gain have become more diversified. Given such circumstances, Tokio Marine

Tokio Marine& Nichido has adjusted its approach toward human resources development. With the aim of realizing

2100

further personal growth of employees under their individual initiative, the company revamped its

A program in which young employees working for Group companies across theYoung employees ofworld get connected online, beyond national borders, to talk about the Group’s
overseas Group compavision and other topics. It aims to further advance D&I throughout the Group on anies across the world
global scale.

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Sustainability Library■Job Request System

Overall Picture of “Cafeteria for Learning”

Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize theirown career vision. The company has introduced the Job Request System to support employees in

Cafeteria for Learning

forming and building their careers and to help strengthen the independence of employees basedon choice and self-responsibility. It is a key personnel system for maintaining and expanding theenergy of employees by allowing them to apply for jobs they want to try. In particular, locally based
employees in jobs not subject to relocation can take on the challenge of a new job in a different

Design own learning, learn together and take up a challenge ﬁrst

location, or continue working after changing localities due to reasons such as marriage or a spouse’s
Basic: Competencies each wants to demonstrate□ Packages of programs aimed to increase the repeatability of
employees’ thinking and behavior at a higher level□ Supports on-the-job training (OJT) while utilizing all types oflearning tools, including micro learning□ Divided into groups according to the degree of impact on theorganization of related processes, allowing employees to selecta desired program based on an interview with a supervisor
regardless of their positions“Independencexcooperation”
package“Driveorganization”
package“Manageorganization”
package

Expert: Fields for which each wants to gain deeper
knowledge and skills□ Programs on six strategic themes essential in achieving
employees’ and the company’s growth□ Allows employees to explore their own strengths and expertiseand participate in a program they want to learn in more detail□ Lineup and content to be updated as necessary according tochanges of the times and in the surrounding environment

relocation, by applying through the Job Request System (U-turn and I-turn transfers*).
Additionally, when soliciting applicants for fiscal 2021 (for a transfer in April 2022) under the system,
the company added the Remote Job Request option for employees who had not been able toapply to the Job Request System because relocation was not possible for family reasons. The option
provides those employees an opportunity to take on the challenge of a new job by fully utilizing thesystem of remote working without relocation.

Basic business skills(ability to think, language
proﬁciency, etc.)

Management(empowerment, etc.)

Cross-borderinteraction andcreativity(DX, D&I, etc.)

Independence interms of career(career plan, etc.)

Human resources
development

Organizational
development(coaching skills, etc.)(team dialogue, etc.)

In addition to the Job Request System, the company offers employees the opportunity to declaretheir wishes regarding job transfers and future career visions from the perspective of putting theright people in the right jobs based on their career visions and transfer wishes.
Sustainability Performance Data (Job Request System)■Project Request System*U-turn and I-turn

Tokio Marine & Nichido has introduced the Project Request System that allows willing employees
across Japan to take part in a project of the corporate departments at the head office as part of their

U-turn transfers

An application type transfer in which employees in jobs not subject to relocation can take on
the challenge of new jobs outside the traditional framework with a temporary relocation on thecondition that they must return to their original localities

I-turn transfers

An application type transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a parent’s or spouse’s
relocation. Employees are able to relocate while maintaining their position in the company at thesame level of compensation.

job, while continuing to work for their own department. There are about 40 such projects in the firsthalf of fiscal 2021. By introducing and expanding the use of this system, the company aims to achieve
human resources development and other objectives shown below.
• Realize the challenging aspirations of employees on their own initiatives• Accelerate the speed of growth of employees and provide broader options for their future career
visions*Not all employee relocation requests are approved.

• Help employees to form a network of people and improve their expertise and skills through thepromotion of a project• Spur innovation and improve the quality of output by encouraging employees with diverse
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2.2.4.4 Global Human Resources Strategy

departments, human resources development common to the Group, personnel strategies and other■Promotion of Global Human Resources Strategy

while actively incorporating the opinions and requests of Group companies around the world.

matters. Going forward, the company will continue to promote the global human resources strategy

Amid the increasing importance of overseas business, Tokio Marine Group considers it essential tobuild a human resources base that supports development into a global insurance group through thehiring and developing of diverse human resources at Group companies around the world. To achieve
this goal, we formulated a global human resources strategy and have been promoting various■Securing Human Resources Who Will Lead the Future
Tokio Marine & Nichido provides internships for participants to experience its various businesses in
the actual workplace.

measures on an ongoing basis since 2012.
The company creates an internship program for each workplace accepting students. Each program
offers a menu of activities, such as participating in a meeting with outside parties, an online office

Pillars of Tokio Marine Group Global Human Resources Strategy

tour, roundtable discussions with diverse employees of different backgrounds, web conferenceswith employees working overseas and case studies through group work. In fiscal 2020, the company❶ Develop Global Leadersoffered, mainly online, a three-day premium internship in seven cities across Japan and a two-day❷ Develop highly professional human resources for each function in line with expertiseinternship at branch offices nationwide, and accepted a total of some 1,300 students. Tokio Marine❸ Expand the base of the global talent pool
❹ Establish systems and infrastructure to spread the Company’s Corporate Philosophy& Nichido’s internship programs are highly appraised by students, job placement media and otherparties as an “internship that encourages the growth of participants,” as it requires high levels of input
and output.

For “Develop Global Leaders,” we are implementing a number of measures aimed at development that

Tokio Marine & Nichido will continue to provide opportunities for participants to resolve issues andinclude training for Global Leader candidates selected from Group companies worldwide. In addition,

explore new solutions through workplace experiences and exchange with employees, and contribute

Tokio Marine Group started the Global Job Rotation Program in fiscal 2011 from the perspective ofto the development of future generations.

actively utilizing motivated and capable overseas local talent. These and other initiatives are being
undertaken to develop and utilize highly professional human resources for each function in linewith expertise. The Group also provides a variety of development opportunities with the aim ofbroadening the horizons of this group of global human resources. This includes short-term overseas
training programs for Global Course third-year employees of Tokio Marine & Nichido, which started infiscal 2012, and the dispatch of overseas trainees.
A specialized department to take charge of global human resources was established at Tokio Marine
Holdings to steadily promote these measures. At the same time, the company regularly holds the
Global Human Resources Conference by gathering the human resources department managers ofmajor Group companies to discuss measures to strengthen cooperation among human resources

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2.2.4.5 Transforming Working Styles

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Sustainability Library■Personnel Systems Enabling Diverse Employees to Work with Independence
To support the realization of diverse working styles for each employee, Tokio Marine Group
companies have established a range of systems including the introduction of a system enabling

Tokio Marine Group has been striving to transform working styles with the aim of driving sustainablegrowth of the Group and employees by having diverse human resources work with high productivity.

employees to flexibly change daily working hours (working hours free choice system) as well as
childcare and nursing care leave, volunteer work leave and special consecutive paid holidays. In
particular, Tokio Marine & Nichido aims for 100% of employees to take special consecutive paid

■Initiatives in Pursuit of Highly Productive Working Styles
Tokio Marine Group is pushing ahead with various initiatives in pursuit of highly productive working
styles in order to provide even higher added value to customers.

holidays, which allows them to take five consecutive days off for any reasons. In addition, thecompany added considerable flexibility to the operation of the working hours free choice system
in April 2021 and made the nursing care leave and leave to care for sick or injured family members
available in the unit of hours in January 2021, thereby setting up an environment where employees

As examples, Tokio Marine & Nichido initiated Go Go Challenge Day (employees finish work at 5:30

can work with even greater flexibility.

p.m. or within seven and a half hours of actual working once per week) and Season Challenge (alllights off and employees finish work at 8:00 p.m. for one month four times a year) so as to establish
the custom of each employee controlling his or her own work hours independently. In doing so, thecompany aims to achieve 100% execution of these working practices.

Through these systems, each employee has the ability to choose the best working style to fit thecircumstances he or she has been placed in. This has enabled us to create an environment in which
employees with diverse values and a variety of experiences, including childcare and nursing care, cancontinue to make a meaningful contribution.

In addition, we allow the use of a dedicated app that enables the confirmation, sending and receiving

Sustainability Performance Data (Nursing care leave system)of company email from the individual’s mobile device when on the move or with a client. From an
infrastructure perspective, we provide company mobile devices, and from a system perspective,* I-turn transfers: An application type transfer in which employees in jobs not subject to relocation can continue working after
changing localities due to reasons such as marriage or a parent’s or spouse’s relocation.

home and mobile working are given as options to all employees without imposing a limit on theallowed number of times. We aim to ensure that diverse personnel can work at high productivity
levels by establishing an environment in which people are free to choose work location and work
times.

■Support for Balancing Work and Childcare
Tokio Marine Group supports the balance between work and childcare at each Group company. In
recognition of proactive initiatives for employees’ childcare support , Tokio Marine & Nichido, Tokio
Marine & Nichido Life, Tokio Marine Millea SAST, Tokio Marine dR, Tokio Marine & Nichido Systems,

By encouraging each employee to effectively utilize the extra time created through these initiatives
for personal growth (higher motivation to work, better health and enriched life) and linking theirpersonal growth to higher added value we provide to customers, we aim to achieve sustainablegrowth of both the Group and employees.
Sustainability Performance Data (Annual average actual working hours)

Tokio Marine & Nichido Medical Service,
Tokio Marine & Nichido ANSHIN 110 and
Tokio Marine Asset Management were
granted the Next Generation Certification(Kurumin) subsequent to accomplishing
the General Business Owner Action Plan
based on the Next Generation Nurturing
Support Measures Promotion Law by the
Minister of Health, Labour and Welfare.
Of these companies, Tok io Marine &Tokio Marine & Nichido

Tokio Marine & Nichido
Tokio Marine & Nichido
Systems

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Nichido and Tokio Marine & Nichido Systems have been accredited with the Platinum Kurumin for

Tokio Marine & Nichido also provides its employees with "Mama Mentor" system that creates anintroducing and utilizing systems that support both work and childcare and maintaining these efforts

environment where a new mom employee can easily consult with a senior mom employee on

at a high standard.

balancing work and childcare.

Tokio Marine & Nichido has established the “mama & papa career advancement support system” as

In recognition of these systems and the company’s other proactive initiatives for employees’ childcarea system backing the growth of employees wanting to work and advance their careers while raising

support, Tokio Marine & Nichido has received the following awards thus far.

children. Specifically, we have set up systems that go above and beyond what is mandated by law
and support measures realizing a smooth return to work as well as a good balance between work andchildcare. The number of people using these systems is increasing every year.
• A special paid leave system up to 2 weeks before maternity leave in excess of legally required

Date

Sponsor

July
2015

Gunma
Prefecture

System of certifying dynamic “G Companies” in Gunma
Prefecture in fiscal 2015

Gold certification

October
2015

Kobe
City

System of commending enterprises encouraging active
engagement of both male and female employees in fiscal
2015

Selected by Kobe City as anenterprise encouraging active
engagement of both male andfemale employees

April
2016

Osaka
City

System certifying leading companies in empowering
females in Osaka City

Selected as a 2-star Ikumen
certified company

January
2017

Aichi Prefecture

System certifying companies empowering females in Aichi

Certified by Aichi Prefecture as acompany empowering females

July
2017

NagoyaCity

System certifying companies promoting a good work/lifebalance in Nagoya

Certified by Nagoya City as acompany promoting a goodwork/life balance

February
2018

Gunma
Prefecture

System of certifying dynamic “G Companies” Goldcertification in Gunma Prefecture

Outstanding award for being
an excellent workplace for fiscal
2017

minimum• A childcare leave system up until the child turns one year and two months, as a general rule, that
may be extended up to two years depending on circumstances• A shortened work hours system that can be used from pregnancy to the end of the fiscal year when
the child is in the third year of elementary school• A paid parental leave 5 days from the start of paternal leave in excess of legally required minimum• A paid parental leave up to 7 days before the spouse gives birth in excess of legally required
minimum• Introducing a system allowing the viewing of company information from home during childcare

Category

Award

leave
• Implementing a telecommuting system for all employees• Holding seminars and opinion exchange meetings for system users and their superiors and partners■ Childcare Facilities and Contributions
Tokio Marine & Nichido lends out a part of its facilities as a childcare facility that can be used by its
employees.
In order to support the creation of an environment where work and childcare can be balanced early
on after childbirth, Tokio Marine & Nichido provides its employees with “Childcare Concierge Service,”
a consultation service for finding a childcare facility that suits each employee.

Iwate PrefecSystem certifying companies empowering females in Iwate
ture

Certified by Iwate Prefecture
as a company empowering
females

February
2019

Toyohashi
City

System certifying and awarding companies supportingchildcare in Toyohashi City

Certified by Toyohashi City as acompany supporting childcare

February
2020

Gifu Prefecture

System certifying excellent companies promoting a goodwork/life balance in Gifu

Certified as an excellent
company

March
2020

Shiga
Prefecture

System certifying companies promoting a good work/lifebalance in Shiga

Certified as an excellent company

April
2018

* Listing of awards received in the past six years

Tokio Marine & Nichido provides its employees with services that allow each employee to use one

Sustainability Performance Data (Retiree rehiring system, maternity leave system, etc.)

of approximately 800 affiliated childcare facilities, babysitters and other services nationwide at a
discounted rate.
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2.2.5 Promoting Health and Productivity Management
2.2.5.1 Our Stance on Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental
health of our employees, the driving force enabling us to

Tokio Marine Group’s Health and Productivity Management Visioncontinue as a company that provides safety and security
to customers and is trusted and chosen by customers, is a
critical theme of the utmost priority.
Each Tokio Marine Group company has been making

Eﬀorts toensureemployeehealthefforts to create an environment in which employees canPreventing disease
aggravation (measures for
employees with anomalies
in health checkup results)

Expanding the scopein line with changes
in health issues

Preventing
lifestyle-related diseases(behavior change)

Achieving sustainablegrowthContributing to resolving
related social issues

Every employee being healthy both physically and mentallywork with enthusiasm by providing both physical andmental healthcare for its employees.

◉ Tokio Marine Group’s Health and Productivity
Management Vision

Impacton theorganization

Tokio Marine Group regards employees as one of our mostHigher employee satisfaction andmotivation (work engagement)
Work stylereform (creating
an appropriate
environment)

Organizational
vitalization

Reducing the burden as a caregiver to help
employees balance work with family care

Better businessperformance and higher
corporate value andstock price

Promoting changes in the organization

valuable assets and their health as a critical management
issue. We seek to ensure the physical and mental healthof employees so that they can work enthusiastically withhigher levels of satisfaction and motivation, support
health promotion efforts of customers, local communities

Impact on
external
evaluation

Higher brand image

Favorable eﬀects on
recruitment

and society as a whole and help to resolve related social
issues. By doing so, we ultimately aim to achieve theGroup-wide implementation(through interaction between Group companies in Japan and those overseas)

Group’s sustainable growth.

Corporate Philosophy and Tokio Marine Group Wellness Charter

Establishing health andproductivity management
as a corporate culture
to support growth asa “Good Company”

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Sustainability Library◉ Tokio Marine Group Wellness Charter◉ Relationship between Tokio Marine Group’s Health and Productivity Management
Vision and Health-Related Measures

In order to instill Tokio Marine Group’s vision of and thinking behind health and productivity

Tokio Marine & Nichido considers there are two axes to the kind of health it pursues through its

management throughout Group companies in and outside Japan, we have formulated the Tokio

health and productivity management efforts, namely the health of individual employees and theMarine Group Wellness Charter as health-related guidelines for employees. To disseminate the charter

health of the organization. Accordingly, the company has established the following four items as its

to Group companies overseas, we created both Japanese and English versions.

ultimate health-related target indexes and defined numerical targets for three of them. It is necessary
to implement measures to reduce absenteeism related to non-occupational illness or injury. Equally

Tokio Marine Group regularly holds training sessions for employees responsible for health andimportant is creating systems and a corporate environment that enables employees to take time off

productivity management at each Group company in Japan. In addition to applying health andwhen necessary. These elements are vital in developing workplaces that enable employees to thrive

productivity management measures throughout the Group and improving content, we haveand have long careers. For this reason, Tokio Marine & Nichido will focus on the analysis of factors

distributed a video message from the CWO in English for employees at overseas Group companies

without setting specific targets for the time being.

and put together a feature story on health and productivity management in the Group newsletter,

Ultimate health-related target indexes

among various efforts, to help employees internalize the philosophy behind the Tokio Marine Group
Wellness Charter throughout Group companies in and outside Japan.
Health ofindividual
employees

Health ofthe organization

Targets for 2023

Improvement in presenteeism*1

63.0

Improvement in absenteeism—

Enhancement of work engagement*2

2.75

Enhancement of the organization’s vibrancy level*2

3.00*1 Absolute presenteeism identified by the WHO Health and Work Performance Questionnaire (WHO-HPQ) (maximum: 100)
*2 Responses to employee questionnaires (maximum: 4.0)

For the four indexes, Tokio Marine & Nichido collaborated with the Health Insurance Association
and analyzed health-related data, including the results of health checkups. It has been shownthat presenteeism, absenteeism, work engagement and the organization’s vibrancy level are all
statistically related to lifestyle-related disease risk, mental health risks and the work environment.
Tokio Marine Group Wellness Charter

Declaration of Health and Productivity Management
Tokio Marine & Nichido, a major Tokio Marine Group company, is promoting an array of initiatives
under its Declaration of Health and Productivity Management, which states that employees represent
the most important driving force in becoming and continuing to grow as a “Good Company” chosen
by customers, and that Tokio Marine & Nichido proactively seeks to maintain and promote thephysical and mental health of employees and their families.

Tokio Marine & Nichido has always worked to promote health through four priority measures. They
are “measures to promote health” based on a population approach to improving lifestyle habits;“measures to prevent lifestyle-related diseases” that prevent the aggravation of lifestyle-relateddiseases and encourage various types of health checkups; “measures to realize a better working life,”
which include mental health measures; and “measures to enhance health literacy” that constitutethe basis for all health-related behavior. As the analysis of data has confirmed that these efforts
contribute to the enhancement of individual and organizational performance, these health-related
measures have taken on increased importance.
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Relationship between Tokio Marine Group’s Health and Productivity Management Vision and Health-Related Measures
Eﬀects of health investment

Health investment(measures)

Indicators for employees’
awareness and behavior
changes

Indicators for ultimate health-related targets

Management issues to beresolved throughhealth and productivity
management“Get Healthier” Initiative

Measures to promote health

Health Promotion Months(“My Challenge” program: individual eﬀorts)(“Our Challenge” program: organizational eﬀorts)(Holding health-related seminars)

Health support for women(Cancer examinations for women)(Holding health promotion seminars for women)(Setting up a Mothers’ Room)(No smoking during working hours)(Reducing smoking areas)(Electronic distribution of newsletters encouraging no smoking)Measures to prevent
lifestyle-related diseases(Periodic health checkups and checkups for lifestyle-related diseases)(Cancer examinations)(Encouraging employees to receive secondary examinations)

Measures to prevent disease aggravation
Follow-up after health checkups(Giving health guidance to obese employees and employees
showing anomalies in health checkups)

Speciﬁc health guidance(Programs to improve lifestyle habits)(Promoting line care eﬀorts,
measures for early detection and treatment)(Interviews with new employees)(Providing support to employees with a high stress level)(Supporting return to work and preventing relapse)

Measures to accommodate new work styles(Promoting “Our Future Project” and teleworking, etc.)(Establishing work rules and infrastructure)

Measures to help employees balance workwith medical treatment(Collaboration among employees, their superiors,
industrial health staﬀ and external organizations)Improving presenteeism(Employee questionnaire)

Improving lifestyle habits(Rate of employees with dietary
habit-related risk)(Rate of employees with sleeping
habit-related risk)(Smoking rate)

Maintaining and promoting
physical health(Rate of employees maintaining
appropriate BMI)
(Rate of anomalies inhealth checkups)(Rate of employees athigh risk of diseases)(Subjective views of own health)

Improving medical
treatment status(Rate of employees continuously
receiving treatment)(Rate of employees not receiving
treatment)

Support for stop-smoking eﬀorts

Mental health measures

Measures to realize
a better working life

Enhancing health literacy(Preventing aggravation of high blood pressure and diabetes)(Stop Smoking Course)(Subsidies for outpatient treatment to stop smoking)

Increasing the rates of
employees receiving various
health checkups andexaminations(Rate of employees receiving periodic
health checkups and checkups forlifestyle-related diseases)(Rate of employees receiving cancer
examinations)(Rate of female employees receiving
cancer examinations)(Rate of employees receiving secondary
examinations)

Increasing awareness andeﬀorts for work style reform(Results of employee questionnaires onwork style reform)(Total overtime hours)

Maintaining and promoting
mental health(Number of employeeswith a high stress level)(Number of workplaces
with a high stress level)(Job satisfaction levels)

Check by attribute(gender, age, position,
department, etc.)

Improving absenteeism(absence rate and rate of
employees on leave)
Check by attribute(gender, age, position,
department, etc.)

Improving individuals’
work engagement

Social value
Regards employees as one ofits most valuable assets andensures the physical andmental health of employees
and their families so that they
can work enthusiasticallyContributing to the resolution ofissues in local communities
and society;Supporting health and productivity
management of corporate
customers and agentsHigher employee
satisfaction and motivation

Check by attribute(gender, age, position,
department, etc.)

More active roles of women

Organizational vitalization

Corporate value

Improving working
conditions(Number of employees
working long hours)(Paid leave taken)

Higher productivity

Organization

Achieving sustainable growththrough higher market value andbrand value

Improvingorganization’s
vibrancy level

Measures to improve work engagement levels(Implementing “Discovery Time” initiative to consider
what employees aspire to and how they want to work)(Measures to remedy stiﬀ shoulders and back pain)(Holding seminars, setting up a counseling desk andencouraging employees to take paid leave)

Measures toControl Infectious
Diseases(Providing learning tools)(Encouraging employees
to take relevant
certiﬁcation tests)(Electronic distribution ofhealth information
newsletters)

Individual

Measures to prevent secondhand smoke

Health checkups (examinations)

Measures to enhance health literacy

Tokio Marine Group Wellness Charter and
Declaration of Health and Productivity Management(Health declaration through “Get Healthier” Initiative card)

Measures to prevent infection(Various measures to prevent infection)(Promoting working from home)

Countermeasures against infection(Health management)(Measures to prevent the spread of infection)* The chart shows a simpliﬁed view of the relationship between each item of healthinvestment (measure) and investment eﬀects for ease of understanding.

Group-wide implementation (through interaction between Group companies in Japan and those overseas)

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2.2.5.2 Health and Productivity Management / Occupational

Health and Safety Initiatives and External Evaluation

Overseen by the Group CEO, our efforts to promote health and productivity management are ledby the Group Chief Wellness Officer (CWO), who is also the Group Chief Human Resources Officer(CHRO), and the Wellness Promotion Team set up within Tokio Marine Holdings. We are also making◉ Efforts to Ensure Employee Healthcollaborative health promotion efforts jointly with the Health Insurance Association.

For its efforts to ensure employee health, as described in Tokio Marine Group’s Health andProductivity Management Vision, Tokio Marine & Nichido has defined the following priority measures

Additionally, with the aim of extending efforts to ensure employee health to all employees working

based on “Data Health” plans created in collaboration with the Health Insurance Association as well as

across Japan, Tokio Marine & Nichido has established a system of collaboration between industrial

the results of analysis of health checkup and various other health-related data.

health staff (including industrial physicians and public health nurses) stationed at 46 locations
nationwide and key persons appointed in each workplace respectively for human resources skills• Measures to Enhance Health Literacy

development and health promotion. Using this Tokio Marine & Nichido’s effort as a benchmark, we

We regard health literacy as a basis of health actions and work to raise the level of health literacy

are implementing a similar system in other Group companies in a phased manner.

among employees so that they become mindful of their own health and that of people around them,willingly learn about health measures and voluntarily make health promotion efforts.

Group CEO,
Tokio Marine Holdings• Measures to Promote Health
We believe ongoing efforts by employees themselves are essential in maintaining and promoting
their health. We strive to enhance the health of all employees by implementing measures to support

Group Chief Wellness Oﬃcer(CWO)

their efforts, providing necessary tools and encouraging individual and organizational efforts.

Wellness Promotion Team,
Human Resources Department

Health Insurance Association• Measures to Prevent Lifestyle-Related Diseases
A lifestyle-related disease is a health issue that greatly affects both the current life of an employee
and his or her life after retirement. As an effort to prevent the onset and aggravation of lifestyle-

Tokio Marine & Nichido

Group businesscompany

Group businesscompany

Wellness Promotion Oﬃce, Human
Resources Planning Department(industrial health staﬀ)

Group businesscompany

related diseases, we proactively provide support by industrial health staff as necessary based on the
results of health checkups.
• Measures to Realize a Better Working Life
In order to ensure the physical and mental health of employees, attention needs to be paid not only
to the health status of individuals but also to factors affecting it, such as the workplace environment
and their attitude toward work. We implement mental health measures led by supervisors in each

Human resources skills
development key persons
and health promotion key
persons in each workplace

Human resources skills
development key persons
and health promotion key
persons in each workplace

Human resources skills
development key persons
and health promotion
key persons in each workplace

workplace and industrial health staff and help employees balance work with medical treatment so as
to enable them to work with vitality and with a higher level of work engagement and lead a fulfillinglife.

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Sustainability Library◉ Examples of Major Health Measures• Measures to Control Infectious Diseases
We take thorough measures to prevent infection, implement countermeasures against infection andencourage vaccination to protect employees from influenza, COVID-19 and other infectious diseases
in order to minimize their impact on the continuity of our business operations.

■“Get Healthier” Initiative[Goals]Reduce the number of employees facing imminent lifestyle-related risks. ⇒ Increase the numberof employees with healthy BMI value. ⇒ Reduce the number of employees with lifestyle-relateddiseases. ⇒ Improve presenteeism and absenteeism.

Employees’ eﬀorts along with company’s health measures[Details]
Measures to promote health
Individual and organizational eﬀorts forhealth maintenance and promotion“Get Healthier” Initiative

Measures to prevent
lifestyle-related diseases
Avoid future health risks and reduce rate ofpeople with tendency toward these diseases

Health checkups (examinations)

Measures to realize
a better working life

Measures to control
infectious diseases

Mental health measures

Prevent infection

Accommodate new work styles

Countermeasures against infection

been working to increase the rate of participation and achieve better effects in improving lifestyle

Follow-up after health checkups
Health support for women
Measures against
secondhand smoke

and promote their health. As part of this initiative, we have been holding the Health Promotion
Months campaign in every October and November for more than 30 years since 1990. We have also

Measures to prevent disease
aggravation
Health Promotion Months

This is an all-participation health promotion initiative designed to enable employees to maintain

Speciﬁc health guidance

Help employees balance workwith medical treatment

Anti-obesity programfor younger employees

Work engagement

Support stop-smoking eﬀorts

habits by making adjustments to how we conduct the initiative. Adjustments to date include
providing menus of activities (“My Challenge” and “Our Challenge” programs) to support individual
and workplace efforts, respectively. We have also appointed health promotion key persons in each

Measures to enhance health literacy

Provide learning tools

Encourage employees to takevarious certiﬁcation tests

Comply with laws
(Industrial Safety and Health Act, Labor Contract Act, Labor Standards Act, Act on the Protection of Personal Information, etc.)

workplace and introduced a web-based version. Furthermore, we organize a President’s Award
program and have introduced an AI-based health app course. In fiscal 2020, we started providing acourse to learn lifestyle habits suited for the times of COVID-19.

• Legal Compliance
The Industrial Safety and Health Act, Health Promotion Act and other relevant laws and regulations
form the basis of all our initiatives in this area. We comply with these laws and regulations inevery aspect, from conducting periodic health checkups and stress checks to protecting personal
information.
Each Group company has established an industrial safety and health management framework inaccordance with the Industrial Safety and Health Act to fulfill its obligation to ensure the appropriate
consideration of safety. Specifically, Group companies appoint an industrial physician and healthofficer and set up a health committee at each domestic business site with more than 50 employees.
The committee, composed of an industrial physician, health officer, persons in charge of health[Benefits]
Statistical analysis has confirmed that participants of the various “My Challenge” courses tended tobenefit from improvements in lifestyle habits related to the corresponding course they participatedin. For example, many employees who
participated in the Walking Course in
fiscal 2018 saw improvements in their
physical activities and exercise habitsat the time of health checkups conducted in the following year (Figure 1).
Also, participants in the Sleep Improvement Course showed an improvement

management and persons selected from the employee labor union, meets once per month toin their sleeping habits in the following

deliberate on measures for physical and mental health maintenance and promotion and improving

Figure 1: Potential for improvements in participants’ exercise
habits in the following fiscal year’s health checkup

year and participants in the Eat Break-the workplace environment as well as measures for preventing health disorders, including thosefast Every Morning Course improved

resulting from overwork.

their eating habits.

Compared with employees who did not participate in any of the “My Challenge”
courses, participants of the Walking Course, “My Exercise” Course and Stop
Smoking Course were 1.77 times, 3.63 times and 2.38 times, respectively, more
likely to show an improvement in their exercise habits.

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Additionally, many obese participants[Future initiatives]in the Radio Calisthenics Course and “My

According to an employee questionnaire, approximately 90% of participants in fiscal 2019 were

Exercise” Course (a course that partici-“satisfied” or “somewhat satisfied” with the “Get Healthier” Initiative. Going forward, we will also

pants set their own exercise goals) wereconsider ways to present data demonstrating the benefits of participating in the initiative as anshown to reach a desirable weight in

effective means of preventing lifestyle-related diseases. In this way, we will exercise ingenuity to

the following fiscal year’s health check-ensure that employees are able to voluntarily, as opposed to passively, participate in the initiativeup. In this way, participation in the “Myand have fun, which in turn is expected to improve the satisfaction level of participants.

Challenge” program has proved to be aneffective means to not only improving
lifestyle habits but also decreasing obesity (Figure 2).

Figure 2: Likelihood of an obese employee to reach a desirable
weight in the following fiscal year’s health checkup
Compared with employees who did not participate in any of the “My
Challenge” courses, participants of the Radio Calisthenics Course or the “My
Exercise” Course were both 1.4 times more likely to reach a desirable weight.

■Measures for Employees at High Risk of Lifestyle-Related Diseases[Goals]Increase the percentage of employees getting medical treatment while reducing the percentageof employees not getting medical treatment. ⇒ Reduce the percentage of high-risk employees. ⇒The “Our Challenge” program, which encourages participation per organization, has been shown

Improve presenteeism and absenteeism.

to be an effective means toward improving lifestyle habits. Many participants in the Lose Weight
Course saw their eating habits improve while employees participating in the Walking Course were

[Details]

shown to have improved in their physical activity habits. Results of data analysis suggest that the “Get

We conduct an interview by an industrial physician with all applicable high-risk employees and

Healthier” Initiative is effective in preventing presenteeism and work engagement from getting worse

encourage appropriate medical treatment and behavior change by recommending medical

and is expected to both reduce lifestyle-related disease risks and increase productivity.

consultation, collaborating with their primary doctors and providing health guidance through publichealth nurses. We follow through until there is an improvement in their data. We set a predeterminedthreshold for blood pressure and blood sugar levels and categorize high-risk employees according

Cost Effectiveness of the “Get Healthier” Initiative
According to the data analyzed by Tokio Marine & Nichido,
employees who had below average presenteeism infiscal 2017 fared even worse in fiscal 2019. In contrast, theworsening of the presenteeism was kept in check by 25.5%
for approximately 1,500 employees who participated in the“My Challenge” program of the “Get Healthier” Initiative fortwo consecutive years in fiscal 2017 and 2018.

Expenses for implementing
the initiative for employees
who participatedin the “Get Healthier”
initiative for two years
Approx. 1.1 million yen

to age, whether they have undergone treatment and other criteria. After that, we decide theEﬀect of preventing
the worsening ofpresenteeism

intervention methods that are most necessary for the employees in each category.

Approx. 160 million yen

Moreover, the results of multi-year analysis on health checkup data revealed that 50% of employees
showing high blood pressure (levels II and III in some guidelines) did not apply to these levels in
the previous year. To prevent aggravation and suppress an increase in the number of employees

If the positive change in the presenteeism of these 1,500
employees was converted into a monetary value, its costeffectiveness amounts to about 160 million yen annually,
even with the deduction of the costs incurred by their
participation in the “Get Healthier” Initiative. The findings
showed that the “Get Healthier” Initiative, which is a
population approach with a relatively low per-employee
cost, was actually very cost-effective for a specific groupof employees. We will continue to formulate effective andefficient measures through the analysis of cost effectiveness.

developing higher blood pressures, our public health nurses are providing health guidance anddisseminating related information via e-mail to employees with level-I high blood pressure.
Figure 3: Cost effectiveness of the “Get Healthier”
Initiative
The worsening of the presenteeism was kept in check forapproximately 1,500 employees who participated in the“Get Healthier” Initiative for two consecutive years. The
benefits (approx. 160 million yen) greatly outweighed
the expense of implementing the initiative for these
employees (approx. 1.1 million yen).

[Benefits]
In fiscal 2018, 63.8% of employees with high blood pressure and 42.5% of employees with high blood
sugar levels were diagnosed as not having symptoms in the following fiscal year (Figure 4).

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An analysis of presenteeism factors indicates that risks related to obesity and eating habits canaggravate the presenteeism. The anti-obesity program for younger employees is thus expected toindirectly improve the presenteeism. The program in fiscal 2020 was suspended due to the COVID-19
pandemic, but it will be resumed in fiscal 2021.

◉ Other Health-Related Measures
Figure 4: Percentage of employees who participated in measures to address high-risk
conditions in fiscal 2018 who showed improvements in the following fiscal year

■Health Support for Women[Future initiatives][Applicable priority measures]With the average age of our workforce rising, measures to aid high-risk employees are becoming

Measures to promote health; Measures to enhance health literacy

increasingly important. Looking ahead, we will continue to implement two-pronged measures toprovide support for the health of our workforce. One is to arrange an intervention to aid high-risk[Details]

employees and another is to prevent an inflow of more employees into the high-risk group so that

Our measures to support the health of female employees include holding seminars, providing

employees can thrive over long careers.

a variety of related information and establishing a hotline dedicated to receiving health-related
consultations from female employees.

■Anti-Obesity Program for Younger Employees[Goals]In fiscal 2019, we invited an outside expert specialized in the management of working women’s

Reduce the percentage of employees at risk of obesity due to exercise and eating habits. ⇒ Increase

health to give a seminar on supporting women’s health. The seminar was held with the participation

the percentage of employees maintaining a desirable BMI. ⇒ Reduce the percentage of high-riskof all employees via our corporate satellite network (CSN). In fiscal 2020, we held multiple online

employees. ⇒ Improve presenteeism and absenteeism.

seminars on practicing mindfulness as part of a stress management program.

[Details]

Regarding the examples of providing a variety of information, we send internal notifications,

The program is designed to help younger employees below the age of 40 to reduce weight to a

individual notices of an upcoming health checkup and e-mail messages as a means to encouragedesirable level. It started in fiscal 2013 and the total number of participants up to fiscal 2019 has

female employees to receive examinations for breast and uterine cancers. In an effort to increase theirreached approximately 1,500. Over the course of the three-month program, participants work tomotivation to receive the screening, we include in these notices various data, such as the prevalencechange their lifestyle habits, including diet and physical exercise, to reduce weight and counterand mortality of these cancers; the cure rate following early detection; screening rate by age group;

metabolic syndrome.

and Q&As about cancer examinations. By sending related information to all employees, we intend tocommunicate and facilitate an understanding of our health support measures for female employees[Benefits]

in the hope that they provide an opportunity for employees to think about the health of women

Of the participants in fiscal 2019, 88.7% completed the program and 70.7% succeeded in losing

around them, including families and colleagues. Besides providing information, we set up a hotline

weight, which showed the program was very beneficial. Additionally, 56.0% and 38.3% of participants

dedicated to receiving health-related consultations from female employees so that they can feel at

improved their eating habits and their exercise habits, respectively. It is expected that the participants

ease in seeking advice.

will continue losing weight even after the end of the program.
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The “Get Healthier” Initiative, a part of the Health Promotion Months project, includes the Women’s

between worsening mental health and absenteeism, we will continue to implement the plan-do-

Health Course that focuses on health issues unique to women, promotes efforts to maintain the

check-act (PDCA) cycle and help employees work with enthusiasm.

balance of physical and mental health and provides opportunities to improve the everyday habits offemale employees.

■Creating a Comfortable Workplace Environment[Applicable priority measures]

In addition, Tokio Marine & Nichido set up a Mothers’ Room within its head office where many female

Measures to realize a better working life

employees are working. It is a space used by female employees for lactation or resting when they are
not feeling well because of a hormonal imbalance. It has been well received as a comfortable space,[Details]

and it also fulfills the need to return to work early after giving childbirth.

Tokio Marine Group is not only satisfying various standards stipulated under laws and regulations
related to the workplace environment but also promoting the creation of a comfortable workplace■ Mental Healthcare

environment that takes into consideration lighting, noise, ventilation, temperature, humidity and[Applicable priority measures]

other ergonomic aspects. At the same time, we are working to prevent health problems caused

Measures to realize a better working life

by sedentary work by installing stand-up meeting spaces and other office facilities to increase theamount of physical activity and encouraging employees to have a break standing up.

[Details]
Each Tokio Marine Group company actively promotes mental health measures as we recognize the

Further, we are committed to increasing job satisfaction as part of efforts to improve our workplaces.

importance of pursuing the maintenance and improvement of employees’ mental health in terms ofAs an example, Tokio Marine & Nichido established the “Our Future Project” to encourage the use of

corporate management. Specific efforts include setting up a mental health counseling desk and using

digital technology to streamline work and realize new work styles. The company is taking concerted

stress checks to promote self-care and analyze issues at an organizational level in order to maintainefforts to eliminate the use of paper and seals in all of its tasks to facilitate more efficient worka good workplace environment. Going a step beyond line care efforts in the workplace, we haveoperations.

established a system for new employees, in particular, to check their health conditions periodicallyand provide early support using a multi-faceted approach involving public health nurses, persons in

As we have been implementing telecommuting for all of our employees, we have worked to enablecharge of human resources and other relevant parties.

them to flexibly choose where and when to work by enhancing the “hardware” aspects of work, which
include providing laptops and smartphones and increasing the availability of web communication

For employees working in the claims service departments, we have also launched a mind caretools. To support the “software” aspects of work, we have enhanced the “My Select” system to enable

program to enable them to always maintain good mental health conditions as professionals whenemployees to choose their own working hours. In this way, we are actively encouraging flexible work

facing customers who have encountered an accident or disaster.

styles that best suit our employees’ lifestyles.

Tokio Marine & Nichido has established the Basic Policy on Mental Health Measures. Under this policy,

We have also been taking a holistic approach to ensure smooth communication, which becomes ansupervisors at respective workplaces and industrial health staff collaborate to proactively implement

issue when encouraging flexible work styles, including the “Discovery Time” initiative involving all thevarious measures. These include efforts to maintain sound mental health, measures to encourage

branch offices. The initiative is aimed at achieving various beneficial effects, such as facilitating active

early detection and treatment as well as measures to care for employees with mental health issues.

communication in workplaces, improving the quality of work relationships and enhancing employees’

Since 2012, the company has also been making efforts to improve work engagement, which iswork engagement.

considered a primordial prevention measure for mental illnesses. As data analysis has revealed a link
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We are striving to find out how the prolonged remote working due to COVID-19 has been mentally

A data analysis also indicates that the “Get Healthier” Initiative, a concerted company-wide healthand physically impacting employees at Group companies both in and outside Japan as well as how

effort, effectively improves lifestyle habits and prevents the worsening of presenteeism. We will

they are trying to alleviate the effects. We will appropriately respond to identified issues and consider

keep working to get more employees involved in the “Get Healthier” Initiative while verifying otherapplying good practices to other Group companies.

measures that are expected to generate benefits in terms of presenteeism with the aim of increasing

Sustainability Performance Data (Percentage of employees who received health checks, industrial accidents, etc.)

the effectiveness of our health measures.
Cost Effectiveness of the “Get Healthier” Initiative◉ Evaluation and Improvement of Health and Productivity Management Initiatives(PDCA)
While discussing with management the analysis results of various health-related data, including
the results of health checkups, stress checks and employee questionnaires, Tokio Marine & Nichido
defines key performance indicators (KPIs) for its entire health and productivity management efforts(e.g., improvement of presenteeism), intermediary KPIs (e.g., rate of anomalies in health checkups)
and indicators for awareness and behavior changes (e.g., improvement in lifestyle habits and rates of* The figure for fiscal 2020 ispreliminary.

employees receiving health checkups and other examinations) linked to these intermediary KPIs andrespective targets.

Figure 5: Change in presenteeism

The company monitors the trends of KPIs for individual measures, verifies the effectiveness of[Absenteeism]

each measure and works for improvement while rotating the PDCA cycle. As for its entire health

Figures for absenteeism (the percentage of employees who miss one or more days of work in aand productivity management efforts, the company also rotates the PDCA cycle by continuouslyyear) have remained unchanged in men but have been increasing in women (Figure 6). Women’s

evaluating and analyzing the corresponding KPIs, reviewing the conditions by attribute (gender,

absenteeism is largely attributed to illnesses related to pregnancy and childbirth. We believe thisage, department, position, geographical area, etc.) and checking if there are health issues for which

is a result of our institutional efforts to make it easier for employees to take leaves of absence andnew measures should be considered. Toward realizing Tokio Marine Group’s Health and Productivity

improve our workplace climate in pursuit of workplaces that enable women to have long careers.

Management Vision, which serves as a framework to evaluate its initiatives to enhance its corporate
value in a sustainable manner, the company also verifies the impact on external evaluation on acontinuous basis.
■ Example Verification Results for KPIs for Entire Health and Productivity Management Efforts[Presenteeism]
Presenteeism improved company-wide from fiscal 2019 to 2020 (Figure 5). The analysis of theresults of a health survey conducted during the COVID-19 pandemic suggests that employees
who spent more of their working hours at home tended to fare better in terms of presenteeism.

* Figures for fiscal 2020 are
currently being tabulated.

The telecommuting system, which has been strongly encouraged as a new work style, may havecontributed to the improvement.

Figure 6: Change in absenteeism

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Sustainability Library[Work engagement]of factors, an organization’s vibrancy is related to its work environment, including relationships inWork engagement at Tokio Marine & Nichido fares better than national and industry averages (Figure

the workplace and support from superiors and colleagues. At the same time, it is also related to the7). An analysis has identified that work engagement is closely related to job satisfaction and work

health condition of individual employees that make up the organization, such as the maintenanceaptitude, both of which have improved from fiscal 2019 to fiscal 2020. It is thereby expected that theof a desirable weight as well as the minimization of depression, irritation and other physical andcompany’s work engagement will continue to improve.

mental health issues. Since the organization’s vibrancy level is also strongly correlated with work
engagement, another KPI, improving these two indexes has the potential to generate synergistic

The “Get Healthier” Initiative has been shown to help prevent the worsening of work engagement.

effects.

We will conduct a deeper analysis of how the continuation of various measures, such as work
engagement seminars and the reform of work styles, influences the index. In this way, we will work to

To promote individual employees’ health and develop better relationships in the workplace, we willdevelop effective measures to improve work engagement.

remain committed to providing support for female employees’ health, mental healthcare, the “Get
Healthier” Initiative and other health initiatives as we continue to monitor how these efforts will
enhance our performance in the index.
■Other Related Indexes
Sustainability Performance Data (Employee attitude survey)■Example Verification Results for External Evaluation* The figure for fiscal 2020 ispreliminary.

Figure 7: Change in work engagement• Evaluating the impact of career choice popularity rankings on recruitment (Results of verification:
High rankings have been maintained in company popularity sur veys among job-seeking
undergraduates conducted by Mynavi Corporation and Nikkei Inc. since being selected for the firsttime as a Health & Productivity Stock.)[The Organization’s Vibrancy Level]• Identifying changes in the number of corporate customers to which Tokio Marine Group has

The organization’s vibrancy level is the newest index that Tokio Marine & Nichido began monitoring

provided support in health and productivity management (Results of verification: There has beenin fiscal 2020 as a KPI for health and productivity management (Figure 8). According to an analysis

an increase in the number of corporate customers being recognized under the Certified Health& Productivity Management Outstanding Organizations Recognition Program sponsored by the
Ministry of Economy, Trade and Industry (METI).)
Contributing to the Creation of a Safe and Secure Society (People: Building a Society Based on Health andLongevity)

Health issues change constantly in line with changes in society, companies and the workplaceenvironment. In recent years, in response to the promotion of diversity and inclusion, we have
* The figure for fiscal 2020 ispreliminary.

been providing finely tuned support to health-related issues specific to women by leveraging ourworkplace-based industrial health system.

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As another measure to support the health promotion efforts of employees, we operate sports

recognized E. design Insurance, Tokio Marine Millea SAST Insurance, Tokio Marine & Nichido Partners

facilities, including a sports field and gymnasium, in which we have invested some 360 million

Hokkaido, Tokio Marine & Nichido Partners Tohoku, Tokio Marine & Nichido Partners East, Tokioyen. We also offer a variety of welfare systems, including welfare programs that provide a menu ofMarine & Nichido Partners TOKIO, Tokio Marine & Nichido Partners Tokai Hokuriku, Tokio Marine &activities to encourage the use of fitness clubs. These are believed to have had a positive impact on

Nichido Partners Kansai, Tokio Marine & Nichido Partners Chugoku Shikoku, Tokio Marine & Nichido

the effectiveness of individual health and productivity management measures.

Partners Kyushu, Tokio Marine & Nichido Anshin Consulting, MMC Insurance Services, Tokio Marine &Nichido Auto Support Center and Nisshin Fire Insurance Service. Of these companies, Tokio Marine

In the future as well, we will anticipate an impact of these changes on employee health and support& Nichido Partners Kansai and Tokio Marine & Nichido Anshin Consulting were selected as excellent

work styles with higher productivity from the health aspect by preventing health issues fromsmall- to medium-sized enterprise and certified as “Bright 500” companies.

becoming prevalent.

◉ Selected as Health & Productivity Stock and Recognized under METI’s 2019
Certified Health & Productivity Management Outstanding Organizations
Recognition Program

Efforts to ensure the physical and mental health of employees and their families, enhance healthliteracy and voluntarily and continuously maintain health are becoming increasingly importantas they form the foundation of employee productivity and make Tokio Marine Group’s products
and services an attractive option for customers. We will use this selection as motivation to work to

As a result of these initiatives, Tokio Marine Holdings was selected as a “2021 Health & Productivity

enhance the health of employees as well as further expand and develop health and productivity

Stock” co-sponsored by METI and the Tokyo Stock Exchange for the sixth consecutive year since 2016

management.

for its outstanding health and productivity management.

2.2.5.3 Efforts to Spread Health and Productivity
At the same time, many Tokio Marine Group companies were recognized under METI’s 2021 CertifiedHealth & Productivity Management Outstanding Organizations Recognition Program. Tokio Marine

Management throughout Society

Holdings, Tokio Marine & Nichido and Tokio Marine & Nichido Life were selected for the fifth

Tokio Marine Group is committed to its own health and productivity management. At the sameconsecutive year; Tokio Marine & Nichido Systems and Tokio Marine & Nichido Medical Service fortime, from the perspective of revitalizing regional economies and local communities, we provide

the fourth consecutive year; Tokio Marine & Nichido Risk Consulting (currently Tokio Marine dR)

support to companies working to improve health and productivity management. For example, we

for the third consecutive year; Nisshin Fire & Marine Insurance, Tokio Marine Assistance and Tokio

have organized health and productivity management seminars in various locations, engaged in

Marine & Nichido Outsourcing Management for the second consecutive year; and Tokio Marine Assetawareness-raising activities in cooperation with local governments, chambers of commerce andManagement, Tokio Marine Nichido Better Life Service and Tokio Marine & Nichido ANSHIN 110 forother organizations and provided information through our sales representatives. In the Partnershipthe first time. Of these, Tokio Marine Holdings, Tokio Marine & Nichido, Tokio Marine & Nichido Life,

Declaration we created together with business partners, we have announced our commitment toTokio Marine & Nichido Medical Service, Tokio Marine & Nichido Systems and Tokio Marine & Nichido

health and productivity management and our support for local companies, which are a part of our

Risk Consulting (currently Tokio

initiatives spanning the entire value chain.

Marine dR) were in the top 500
group and cer tified as “ White
500” companies.

◉ Supporting Customers’ Health and Productivity Management
As Japan’s labor force shrinks, managing employee health and creating a good working environment
have become important management issues in order to ensure sustainable corporate growth. TokioIn the small- to medium-sized

Marine Group has formulated a philosophy and policy with employee health positioned as a coreenterprise category, the program

theme for management, and related issues are being addressed.
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We were selected as a “Health & Productivity Stock” for the sixth consecutive year in recognition of<Initiatives of Tokio Marine dR (TdR)>

these efforts. We support the promotion of corporate health and productivity through a range of

In enforcing health and productivity management more effectively within a company, it is crucial

services in order to deliver the know-how we have gained from these initiatives to customers.

that the company and its health insurance association make collaborative efforts to promote healthmeasures while appropriately capturing employees’ health issues.

In the Tokio Marine Group Wellness Charter, we declare that we will contribute to the resolutionof social issues and realization of a healthier and more prosperous future by supporting health

TdR analyzes various data held by companies and health insurance associations, including healthpromotion efforts of our customers, communities and society as a whole.

checkup results, prescriptions data and health measure outcomes. The company then performs
quantitative evaluation* of the relationship between the data and medical expenses or health<Initiatives of Tokio Marine & Nichido>

inhibiting factors to develop highly effective health promotion measures. By doing so, TdR supports

Tokio Marine & Nichido works to raise awareness for health and productivity management andthe reduction of health-related risks and improvement of productivity (such as lower presenteeism).

supports relevant efforts of local companies by issuing booklets compiling example initiatives of

TdR also provides support for the establishment of various corporate systems essential for promoting

companies engaging in health and productivity management, hosting related seminars acrosshealth and productivity management and for implementation of health promotion measures

Japan and cooperating with local governments, chambers of commerce and other organizations.

effective to contend with a variety of health-related issues.

The company also provides support to companies seeking to obtain certification as a Health &Productivity Management Organization. The number of companies we support has been increasing* Using insight and knowledge gained through an ongoing joint research project since 2014 with the Healthcare Data Science
Research Unit of the Institute for Future Initiatives (formerly the Policy Alternatives Research Institute), The University of Tokyo

year after year. In fiscal 2020, we provided support to approximately 2,000 corporate customers
and, consequently, many of our corporate customers and agents have successfully received the◉ Support for Mental Health Management

certification.
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support
Additionally, Tokio Marine & Nichido suggests the use of an AI-based health app provided by Link &the mental health management of companies. Besides conducting stress tests as required underCommunication Inc., a capital and business alliance partner of Tokio Marine Holdings, to its corporate

the Industrial Safety and Health Law, EAP provides a comprehensive menu of services by a team ofcustomers to support their employee health management.

experts including psychiatrists, clinical psychotherapists and personnel and labor consultants. These
services range from follow-up for employees based on the results of employee stress checks and<Initiatives of Tokio Marine & Nichido Medical Service (TMS)>

supporting improvement activities for individual workplace environments to providing supportive

TMS has doctors and other healthcare professionals in-house and carries out business in the medicalcare during a leave of absence or when returning to work, preventing recurrence, analyzing stressand health fields. As a total healthcare consulting company, TMS offers health promotion measures tolevel tendencies in organizations and consulting on how to create a mental health framework.

increase health knowledge of corporate customers’ employees and encourage their behavior change
in addition to a 24/7 telephone health consultation service and a mental health support service.

As mental health measures for employees, many companies have adopted the support servicesof Tokio Marine & Nichido Medical Service’s expert team. The purpose is to improve their working

Since fiscal 2020, TMS both enhanced the lineup of industrial health-related services and expanded

environment both for prevention and early detection of mental illness caused by workplace

the area coverage in order to provide services across Japan to help corporate customers promoteharassment and other factors as well as for increasing employee engagement. EAP is currently being

health and productivity management from an industrial health perspective.

used by more than 700,000 employees. The company will continue to offer this program to everyone
needing this type of support to assist them in maintaining better mental health.
Tokio Marine & Nichido Medical Service TMS NAVIGATOR (in Japanese)

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Hokenbito Activities

Secure Society

Hokenbito Activities = Learning, Conveying and Assisting
Resolving Social Issues in an Era of the 100-Year Life
Signiﬁcant changes involving a declining and aging population have driven us into an era of the
100-year life with an unprecedentedly aging society. To live energetically and by one’s own values
in such an era, it is essential to lengthen the following three “lives.” Tokio Marine & Nichido Life
continues to protect customers by providing value that supports these lives.

2.2.6.1 Basic Approach to the Creation of a Safe and Secure

Society
Tokio Marine Group provides products and services that anticipate changes in the social environment
or customer needs by utilizing the solutions offered by respective Group companies, including

Customers

insurance, thereby contributing to the creation of a safe and secure society.

Healthy Life

Natural Life
(Average Longevity)

Asset Life

Tokio Marine & Nichido Life supports customers’ healthy and enriching lives by working to resolve
social issues in an era of the 100-year life.

Tokio Marine & Nichido Life and its agents/consignees make full eﬀorts to protect
customers not only by providing death coverage, the basic component of life
insurance, to prepare for an emergency but also by delivering information andproducts needed in an era of the 100-year life.

In addition, the entire Tokio Marine Group engages in a variety of activities as a member of society
and respective local communities in order to promote social and economic inclusion of all people.
These include activities to raise awareness of cancer and other diseases, spread knowledge about
nursing care and support recovery of disaster-affected areas.

■Initiatives for Living Benefits: For Customers to Live with a Sense of Security after Falling Ill
Cancer and other serious diseases may require outpatient treatment and rehabilitation for a longtime after being discharged from the hospital.

2.2.6.2 Building a Society Based on Health and Longevity
Tokio Marine & Nichido Life has been thinking hard about what an insurance company can do to■ Initiative of Hokenbito (True Insurance Professionals) Activities: Resolving Social Issues in an
Era of the 100-Year Life

help customers live with a sense of security with their families after falling ill. In October 2012, thecompany rolled out an initiative called the Life Insurance Revolution to Protect One’s Living and has

Since its founding, Tokio Marine & Nichido Life has sought to protect as many customers as

since been conveying the importance of living benefits broadly to customers through a message: “Wepossible. Under the three initiatives called the “Movement to Protect Customers from Cancer,” “Life

have a life after being released from the hospital.”

Insurance Revolution to Protect One’s Living” and “Life Insurance Revolution Nextage,” the company
has engaged in activities that focus on “learning,” “conveying” and “assisting.” In October 2019, theThe initiative evolved into the Life Insurance Revolution Nextage in November 2017, and thecompany put a collective name, Hokenbito Activities, to its ongoing initiatives. Specifically, thesecompany has been carrying out activities to provide optimum safeguards by protecting customers

activities include stepping up efforts to protect customers against social issues that emerge andin all domains. These safeguards encompass “new protection” in preparation for advancements inchange with the times, including the need to lengthen “a healthy life,” “a natural life” and “an asset life”

medical technology, “asset building” in preparation for old age with expectations of longer lifespansin the current era of the 100-year life.

and “prevention and pre-symptomatic health” with the aim of maintaining health and preventing
illness.
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Sustainability Libraryissues and increased the need mainly among elderly customers for prolonging coverage for nursing
care and dementia. Responding to the growing need, pension-type nursing care insurance that pays

• Launch of Medical Kit Yell and Medical Kit Yell R, New Medical Insurance Products with Relaxeda pension to cover continued nursing care expenses was released on August 23, 2021.

Underwriting Criteria
On August 2, 2020, Tokio Marine & Nichido Life launched new medical insurance products withThe lineup consists of Anshin Nenkin Kaigo, a non-refundable product to prepare customers forrelaxed underwriting criteria, which customers can enroll with a simple health conditions notification

nursing care at a reasonable premium, and Anshin Nenkin Kaigo R that will refund, for the first time inprocess even if they have health concerns or chronic illnesses. These products offer enhanced

the industry, an unused portion of insurance premiums.

coverage choices matching customer needs, from short-term and long-term hospitalization to
outpatient treatment, three major diseases and death. A new, special provision was also added

Depending on customer needs, an option can be added to Anshin Nenkin Kaigo to receive a cash

to Medical Kit Yell to pay an additional cash contribution to celebrate the continued health ofcontribution if customers remain healthy without being deemed to be in need of nursing care.

policyholders every five years. The two products extensively support customers’ health and medical

Another option is available for both products to receive a lump-sum payment when diagnosed withneeds with the simplified notification process, a broader scope of underwriting and such additional

dementia or mild cognitive disorder.

services as making a hospital reservation to obtain a second opinion and preventing disease
aggravation.

Tokio Marine & Nichido Life has also simplified the enrollment procedures, allowing customers toapply for either product in a simple three-step health conditions notification process, and added new• Launch of Anshin Disability Insurance and Revision of Household Income Term Insurance NEO

services to check brain performance and to maintain and enhance brain functionality. Consequently,

On January 5, 2021, Tokio Marine & Nichido Life initiated sales of a new product, Anshin Disability

these products are capable of satisfying the broad needs of customers to prepare for nursing care

Insurance and revised the existing Household Income Term Insurance NEO. The aim was to meet theand dementia.

need for incapacity coverage of many more customers in response to a declining birth rate and aging
population as well as diversifying work styles resulting from changing lifestyles.

• Launch of a New Product, Anshin Cancer Treatment Insurance, and New Services
Coverage required for cancer treatment expenses varies between a case in which short-term

The two products are now available to meet such a need, with Household Income Term Insurance NEO

treatment leads to a complete cure and a case that requires continued treatment for years.

offering incapacity coverage bundled with death coverage and Anshin Disability Insurance solely

Accordingly, Tokio Marine & Nichido Life plans to release Anshin Cancer Treatment Insurance inproviding incapacity coverage to make up for lost income. For each product, customers can choose

February 2022. The product pays a benefit based on the duration of treatment and enables customers

from three incapacity plans with a different scope of coverage.

to make rational preparation for treatment expenses, ranging from short-term treatment for mildcancer to long-term treatment for a more severe one. A rider for specific cancer treatments will also

Moreover, in order to offer discounted premiums for customers with better health, Tokio Marine &be available to provide coverage of up to 100 million yen for the latest treatments, which could be

Nichido Life divided premium rates into four categories depending on the history of smoking andexpensive because they are not covered under the public medical insurance system.

health conditions and relaxed the criteria of underwriting evaluation when medical checkup results
are submitted by customers.

For customers enrolled in its cancer insurance, the company will also provide new services, including
miSignal™ provided by CRAIF Inc. to check cancer risk, to support early discovery and treatment of• Launch of Anshin Nenkin Kaigo and Anshin Nenkin Kaigo R

cancer.

As we enter an era of the 100-year life, half of elderly persons aged 85 or older are judged as beingin need of assistance or nursing care. Nursing care and dementia have thus become serious social
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2-2 Social Initiatives■ Tokio Marine & Nichido’s Dementia Support Plan and Pension-Type Nursing Care Coverage Plan
with Additional Coverage for Dementia
In recent years, the number of people in need of nursing care and suffering from dementia has been

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Sustainability Library■ Enhancement of Services Provided with Products
Tokio Marine Group provides a broad range of services that come with products, such as those for thepromotion of customers’ health and for providing support in case of emergency.

on the rise in line with an aging society, and these are the issues that many people can readily relate
to. Based on a desire to play a part in resolving this social dilemma, Tokio Marine & Nichido is focused• Medical Assist: Providing 24/7 Telephone Support for Customers Seeking Advice on Illness oron the provision of products and services corresponding to care and dementia.

InjuryMedical Assist is a free health and healthcare consultation service that supports the health of

In January 2019, Tokio Marine & Nichido launched the industry’s first Dementia Support Plan, an

policyholders and insurees of Tokio Marine & Nichido and Tokio Marine & Nichido Life, including their

exclusive insurance for dementia patients and their families, with the aim of helping to realize afamilies. Assistance is provided via telephone 24 hours a day, seven days a week, including advice onsociety for them to live vibrant lives with peace of mind. This product compensates search costs when

everyday physical accidents, methods for handling emergencies such as sudden illnesses or injuries,

a dementia patient goes missing and liability in daily life on the part of the sufferer or their family. In

information about hospitals, clinics and other medical facilities that examine patients on holidays oraddition, in preparation for when a dementia patient goes missing, the company provides emergency

late at night, consultation with specialists in a range of more than 30 medical examination fields (bycontact stickers from Safety Net Linkage, an organization that has a proven track record in watch-appointment only) and arrangements for transfer to other hospitals on behalf of patients.

over support for the elderly, as an added service to the product so they are quickly found and taken
into protective custody.

Such concerns are addressed by experienced and knowledgeable healthcare professionals including
emergency medical specialists who take leading roles in emergency medical institutions, medical

In October 2019, Tokio Marine & Nichido started providing a pension-type nursing care coverage

specialists qualified as university professors or assistant professors, and nurses with a wealth ofplan with additional coverage for dementia. Based on its own research, it was clear that careclinical experience. Nurses make the initial response to customer inquiries and depending on thecompensation was not sufficiently meeting the expectations of policyholders. While the need forcase, emergency medical specialists and other medical staff address the issue thereafter as necessary.

such compensation increases with age, standard private nursing insurance premiums during elderly

For example, in the case of providing consultation about a child stung by a bee, an inquiry is firstyears become progressively expensive.

made to the caller about symptoms the child is showing. Then, the caller will be advised whether toseek emergency medical care, while receiving instructions on first aid best suited for the symptoms.

To resolve this issue, the company designed a product with features that include replacing premiums

Medical Assist: Tokio Marine & Nichido Life (in Japanese)to be paid when in need of care with fixed-term pension payments. This makes it easier to prepare
for prolonged nursing care and provides more affordable premiums. Moreover, with the dementia-• “Medical Note for Tokio Marine Group” Online Service

assistance package bundled to this product, a wide range of exclusive dementia-related services“Medical Note for Tokio Marine Group” is an online service that allows customers to easily, directly

are available to help people live life with the disease, such as maintaining and enhancing brain

and individually consult and ask questions to healthcare professionals, mainly medical specialists,functionality through special training and performing a self-check on brain performance using thefrom their personal computers and smartphones. Its menu includes an online medical consultation

NouKNOW™ digital tool.

service, a service to make a reservation for customers to obtain a second opinion at a hospital theychoose from the list and a service to make an appointment with a listed doctor or hospital of theirchoice. It is available free of charge for insurees of Tokio Marine & Nichido Life (excluding those ofgroup insurance).

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Sustainability Library• “Calomama Plus” to Support Customers’ Health Promotion■Supporting the Provision of Japanese-Language Medical Services in the United States

To support customers’ health management and the prevention of disease aggravation, we have

The Japanese Medical Practice outpatient clinic operated by Mount Sinai Health System in New York

introduced “Calomama Plus,” a health guidance app developed by Link & Communication Inc., in

City with donations from Tokio Marine & Nichido has been providing medical services in Japanese

which an AI managerial dietician supports users’ everyday life in terms of food, exercise and sleep.

since 1990. This clinic, which just celebrated its 30th anniversary, plays a major role in providing

The app utilizes an original algorithm based on nutrition management data of over 100,000 people

medical services to the local Japanese community. Even under the COVID-19 pandemic, it has

and provides the most appropriate advice in real time from among more than 200 million patterns.

continued to provide medical services by also utilizing online means and played an additional role of

A fee-based service used for employee health management by more than 6,000 companies, the app

giving vaccinations. The clinic is highly regarded by the Japanese Consulate General in New York as a

is available free of charge to insurees of Tokio Marine & Nichido Life’s medical insurance with relaxed

medical institution providing services to Japanese people.

underwriting criteria, pension-type nursing care insurance and whole life insurance for longevity.
The app enables customers to choose a program according to their individual objectives and work topromote their health or prevent disease aggravation readily and comfortably.

2.2.6.3 Responding to Technology Innovation
In the face of growing corporate social responsibility and cyber risks to companies, Tokio Marine• Checking Brain PerformanceGroup sells insurance products that offer comprehensive coverage for each risk and has launched a

NouKNOW™ is a digital tool provided by Eisai Co., Ltd. to check brain performance (brain health)portal site, “Tokio Cyber Port,” to disseminate information on cyber security.

through four simple card tests. These tests evaluate psychomotor function, attentiveness, visual
learning and working memory by using personal computers, tablet devices and smartphones in a

As for responding to traffic technology innovation, Tokio Marine Group offers accident support

relatively short time (about 15 minutes). The tool also provides lifestyle advice for maintaining brain

services and services to assist safe driving utilizing telematics and the Internet of Things (IoT). For

performance in daily life. It is available free of charge for insurees of a pension-type nursing care

individual customers, the Group also promotes insurance product and service offerings that facilitate

coverage plan with additional coverage for dementia of Tokio Marine & Nichido as well as pension-

traffic safety and respond to traffic technology innovation, including One Day Auto Insurance.

type nursing care insurance and whole life insurance for longevity of Tokio Marine & Nichido Life.
■Launching an Online Cyber Security Information Portal Site, “Tokio Cyber Port”• Training for Enhancing Brain Functionality

In recent years, it is becoming increasingly difficult to completely block cyberattacks, as work

“Train Your Brain” developed by NeU Corporation is designed to maintain and enhance working

style reforms and widespread use of telecommuting have increased online business operations.

memory, attentiveness and other brain functions. The training program content has been supervised

Cyberattacks targeting companies have also become highly advanced and sophisticated. On the

by Dr. Ryuta Kawashima, the company’s director and CTO who is well known for a series of brainother hand, surveys conducted by non-life insurance industry and other organizations have revealed

training video games, and is based on the findings of brain science research over the years.

that the sense of crisis over cyberattacks is still low among Japanese companies as compared totheir overseas counterparts. As such, increasing their cyber security awareness and reinforcing their

By continuing this training, users can achieve noticeable positive effects in terms of maintaining andrelated structures have become an urgent task.

enhancing working memory, attentiveness and other brain functions. The program is available freeof charge for insurees of a pension-type nursing care coverage plan with additional coverage forAgainst this backdrop, Tokio Marine & Nichido launched “Tokio Cyber Port,” an online information

dementia of Tokio Marine & Nichido as well as pension-type nursing care insurance and whole life

lounge that compiles the latest information on cyber security measures, in January 2020. It provides

insurance for longevity of Tokio Marine & Nichido Life.

a broad range of the latest information and services related to cyber security, including the latest
news on cyberattacks and cyber security, columns by experts, free security services, a telephone
consultation service for security incidents, an incident response manual and other useful information.

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The aim is to familiarize companies with cyber security and encourage them to utilize “Tokio Cyber❶ Advanced accident response service: Upon detecting a serious collision, the recorder reports thePort” for their cyber security measures.

incident automatically to a partner company, allowing the customer to have a voice call with anoperator and eliminating his or her anxieties immediately following the accident. The operator also

Tokio Marine & Nichido was the first among leading non-life insurance companies in Japan to develop

calls an ambulance depending on the situation. Moreover, the recorder automatically sends a video

Cyber Risk Insurance in 2015 to support many companies in the country’s cyber security domain as anof an accident covering before and after the detection of the collision to Tokio Marine & Nichido andinsurer forming a part of social infrastructure. The company will continue to contribute to the creation

releases, when appropriate, the customer from the burden of explaining how the accident has occurred.

of a safe and secure society by playing the role of backing up innovation of related technologies in Japan.

This video can also be used for resolution of the accident case.

Tokio Cyber Port (in Japanese)■Sale of Drive Agent Personal
For the first time as a major insurance company in Japan, Tokio Marine & Nichido started providing
Drive Agent Personal, an advanced service for individual customers utilizing its original driving❷ Accident prevention support service: The recorder detects sudden braking, acceleration andrecorder, as a rider for auto insurance in April 2017. The company lends its driving recorder to eachsteering, getting too close to the car in front, not staying centered in a lane and not looking at thepolicyholder and provides a set of leading-edge services as shown below.

road (only with a model having two built-in cameras) in customers’ day-to-day driving and issues
warning in real time. Tokio Marine & Nichido delivers an even greater sense of security with the

In recognition of these services as making great contribution to the safety and security of consumers,

addition of a feature to send an SOS signal when the driver suddenly falls ill or is harassed by a

Tokio Marine & Nichido received the ACAP Consumer-Oriented Activities Award from the Association

reckless driver. When such a trouble occurs, the driver will receive appropriate advice from a partnerof Consumer Affairs Professionals (ACAP) in February 2021.

security company by pressing the corresponding button four or more times in three seconds.

Additionally, as a new offering from April 2021, the company provides a driving recorder equipped❸ Safe driving diagnosis service: The recorder provides safe driving diagnosis reports, which arewith two built-in cameras, which can film not just front views but also side and rear views.

created by using Tokio Marine & Nichido’s original algorithm, based on each customer’s tendency
toward reckless driving.

For mitigating damage caused by traffic accidents, Tokio Marine & Nichido is also working to builda system to request a dispatch of an emergency medical helicopter when an accident occurs, using
the data from a driving recorder. The company plans to initiate a test operation of the system in April
2022, aiming for its full-scale operation in fiscal 2023.
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Sustainability Library■Sale of Drive Agent for Corporate Policyholders• Solution Adopted by TMI

We sell Drive Agent for corporate policyholders. The product not only includes the same features

In emerging countries in Asia and elsewhere, a rise in false insurance claims has become a social

offered by Drive Agent Personal but also provides a system to check safe driving and operational

issue, posing a challenge for insurance companies. In response, in March 2020 TMI adopted an AI-

management data on a cloud service. It allows both drivers and responsible managers to review daily

driven fraud detection system of Shift Technology of France in its claims handling process for auto

driving conditions from the same perspective and enables corporate customers to make company-

insurance.

wide efforts for safe driving.
The system gives a score (possibility of fraud) along with its rationale for each claim, allowing■Development of an Accident Conditions Reproduction System

TMI’s fraud response team to concentrate on more suspicious cases. Through the solution, TMI has

In March 2020, Tokio Marine & Nichido jointly developed with ALBERT Inc. an Accident Conditions

detected and handled many more false claims that had been difficult to find in the conventional

Reproduction System to automatically calculate a reference percentage of responsibility ofmanual process (about 50 times more compared to before it was adopted). This significant result

each driver in a car accident by using artificial intelligence (AI). In calculating this percentage, AI

has consequently led to more swift insurance claims payments to customers and appropriate levels

automatically reproduces the accident based on such data as the video sent from the company’sof premiums (for maintaining social trust and ensuring fairness). The solution has also generated

driving recorder lent through Drive Agent Personal and Drive Agent for corporate policyholders.

many side benefits, such as deterring fraud by externally announcing the use of the system andAutomatic reproduction of the accident by the system can significantly reduce the burden on theincorporating lessons learned from the identified false claims into insurance underwriting rules.

customer to explain how the accident has occurred when reporting it. The system also enables Tokio

TMI collaborates with Shift’s data scientists on a daily basis to improve the fraud detection accuracy,

Marine & Nichido to quickly check a reference percentage of responsibility automatically determinedutilize external data and deal with the emerging trends of fraud in the market. These constant efforts

by AI, which in turn will lead to swift resolution of the accident case and payment of insurance claims

are geared toward realizing the Group’s core mission of “To Be a Good Company,” providing betterto the customer. In recognition of the system’s innovativeness, the company received the Most

insurance services to customers in Indonesia and resolving social issues in the country.

Excellent Award at the Nikkei Superior Products and Services Awards 2020 organized every year by
Nikkei Inc. to recognize new products and services showing particularly outstanding performance.

Image 1

Image 2

Tokio Marine & Nichido will continue to bring greater safety and security to customers’ car life
through the provision of this telematics-based service.
■Efforts to Ensure Swift and Appropriate Claims Payments by Utilizing AI
Tokio Marine Group is working to resolve a social issue of false insurance claims by utilizing AI anddigital technology. Combating false claims has become an important issue in the entire non-life
insurance industry from the perspectives of operating a sound and stable non-life insurance system,
maintaining trust in the insurance business and ensuring fairness. With methods of making false
claims becoming increasingly complex and sophisticated in recent years, a broad understandingof these methods and a high level of expertise are required to implement countermeasures. P.T.
Asuransi Tokio Marine Indonesia (TMI) and Tokio Marine & Nichido are striving to increase the levelof sophistication of their countermeasures by incorporating AI and digital technology, along with

Example of fraud detection in accident images: An analysis by AI indicated that images 1 and 2 were derived fromthe same image and that the front part in each image has been deliberately doctored to disguise as being repaired.

enhancing the expertise of responsible personnel working in the departments tasked with insurance
claims payments.
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reasonable price, with greater ease and when and where needed, the product was highly acclaimed

In October 2021, Tokio Marine & Nichido adopted an AI-driven fraud detection system in its claims

for its ability to help resolve one social issue of increasing traffic accidents involving uninsured

handling process for auto insurance (developed by U.S.-based Metromile Inc.) and accident insurance

drivers.

(developed in-house).
In March 2020, we started providing Alexa skills to subscribe to One Day Auto Insurance using voice
More specifically, these systems extract certain elements from policy details, loss and injury

through Amazon Echo-series and other Alexa-equipped devices, including speakers, home electricreports and other relevant information, which could lead to fraud, and give a score for each case to

appliances and tablet devices. One Day Auto Insurance has become the first insurance product inquickly identify cases that require closer scrutiny. Previously, responsible personnel in the relevantJapan that can be purchased by using voice commands.

departments had checked every case for its connection with false claims. The adopted solution,on the other hand, allows different and effective response to each case. It will lead to a further

Through this product, Tokio Marine & Nichido will continue to contribute to the reduction of

improvement in the quality of claims services as suspicious cases are handled more carefully while

uninsured drivers involved in traffic accidents and ensure safety and security by providing products

even more considerate response is made to legitimate ones. The company is also proceeding with theand services that are useful in people’s daily lives and business activities.

development of advanced technology for use with AI to increase its accuracy of identifying legitimate

Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

cases eligible for early claims payments.
Tokio Marine & Nichido will continue to fuse AI and digital technology with people’s ability and2.2.6.4 Responding to Poverty Issues

endeavor to provide swift and comfortable claims services to customers.
■Development of Weather Insurance and Microinsurance Jointly with IFFCO-TOKIO■Sale of One Day Auto Insurance

In 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd. (IFFCO-TOKIO), a

Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance available in the unit

non-life insurance company, as a joint venture with Indian Farmers Fertiliser Cooperative Limitedof days), which can be purchased anytime via smartphone and at convenience stores. This auto

(IFFCO), which has a nationwide network of 38,000 member cooperatives, and began offering auto,

insurance product allows infrequent drivers using cars owned byfire and other insurance in India.

their parents or friends to purchase insurance at the reasonable
cost of 800 yen a day (24 hours) for just the number of days

From the start, the business tackled the issue of how to resolve the lifestyle of uncertainty faced

needed. The product was launched in January 2012 by Tokio
Marine & Nichido as the first of its kind in the non-life insurance
industry in Japan, and the cumulative number of subscriptions
exceeded 9 million (as of August 2021).
Our One Day Auto Insurance received the Nikkei Veritas Award
for Superiority at the Nikkei Superior Products & Services Award
2011, an annual award organized by Nikkei Inc. to recognize
exceptional new products and services. In addition to thenovelty of enabling customers to buy the auto insurance at a

IFFCO-TOKIO headquarters

Accident insurance available as an attachment of
fertilizer sold in collaboration with IFFCO

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by farmers in India through the mechanism of insurance and looked into the development ofweather insurance and microinsurance (i.e., insurance available at low cost). These products are

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Crop and weather insurance details
FY2020: GWP INR 15,413 million, Claims Paid INR 16,167 million

becoming essential in stabilizing the lives of people in farming communities, with 20.2 billion rupees

Crop and weather insurance sales (unit: million rupees)(approximately 30.2 billion yen) in premiums written in fiscal 2020.
20,00018,471

In 2001, the company, in collaboration with IFFCO, started sales in India’s rural communities ofas an incidental to fertilizer. Since then, the company has released other microinsurance products,

16,167

15,734

Sankat Haran Bima Yojna, low-cost accident insurance available for 1 rupee (about 2 yen) per year
15,00015,413

12,552

including Janta Suraksha Bima Yojna, property insurance available for 100 rupees (about 150 yen) per
year; and Mahila Suraksha Bima Yojna, accident insurance aimed at women in farming communities.

10,000IFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather insurance

5,000

product that takes into account the impact on grain harvest yields in farming communities due
to unseasonable climate in the wet monsoon season (June to September) and the dry rabi season(October to April).

0

10,770
3,389
2,058

2,591

1,236

2,013

1,525

2012-132013-142014-15

12,006

7,646

1,571

GWP

911
2015-16

2016-172017-18

2018-192019-20

Claims Paid

Development of this revolutionary product leveraged IFFCO-TOKIO’s capabilities in market surveys
aimed at local farmers and Tokio Marine Group’s years of expertise in insurance underwriting
accumulated in Japan to evaluate climate risks such as precipitation volume and temperature in allareas of India. To gain communities’ understanding of the weather insurance mechanism and spread■Efforts to Increase Prevalence of Medical Insurance for Low-Income Earners

its use, the company has been conducting

Rashtriya Swasthya Bima Yojna (RSBY ) is a medical insurance scheme for low-income earners

briefings for farmers in every state in India

sponsored by the government of India. It was launched in 2008 in India through joint efforts amongon an ongoing basis together with banks,

insurance companies, medical institutions

NGOs and other partners.

and the government. Subscribers to RSBY
only need to pay 30 rupees (about 45 yen)

Currently, the company sells weather

per household as a registration fee withinsurance, mainly its own as well as othercoverage up to 30,000 rupees annually

government-sponsored products such as(about 45,000 yen) for a maximum of five

Pradhan Manti Fasal Bima Yojana (RMFBY)

persons per household in case medical

and Weather Based Crop Insurance Scheme

services are required for injury or illness.

(WBCIS), to more than 4 million farming
households per year.

IFFCO-TOKIO began selling RSBY in 2011 andMembers of the Rural Marketing Team of IFFCOTOKIO and Rural Community Area Managers of
IFFCO (in front of IFFCO’s grain depot center)launched add-on medical insurance in 2014
under Biju Krushak Kalyan Yojana (BKKY ),Insurance soliciting

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another insurance scheme for low-income families sponsored by a state government. The company
has delivered security to people with low incomes.
In addition, IFFCO-TOKIO has been offering Ayushman Bharat - Sarbat Sehat Bima Yojana (AB-SSBY), a
medical insurance scheme for low-income families, in the state of Punjab since fiscal 2019. The state
government subsidizes all AB-SSBY premiums, enabling them to receive medical treatments of up to
750,000 yen per year per family free of charge.

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2.2.6.5 Social Contribution and Awareness-Raising Activities◉Medical and Nursing Care
■Providing Companies with Various Solutions to Help Their Employees Balance Work with
Caregiving
Amid the rapidly aging society, leaving full-time employment for elder care has become a social
issue of increasing prevalence. According to the government’s statistics, about 100,000 workers leave

These have become essential medical insurance schemes for people who previously could not receive

their job every year for the reason of elder care, while about 3.46 million people work while taking

sufficient medical services because of their economic situation.

care of their elderly parents or relatives. For companies, it is an issue of losing the core group of theirworkforce since people leaving their job are mainly in their 40s and 50s. These caregivers, on the■ Initiative to Support Low Incomes in the United Statesother hand, also bear a significant burden both economically and mentally because they have no

The Tokio Marine North America Services (TMNAS) Finance Team has implemented an initiative toidea for how long their days of caregiving will continue.

support low income households via the reduced tax burden with Philadelphia Insurance Companies(PHLY) and their long-time business partner Affordable Equity Partners (AEP).
The housing complexes developed by AEP and their partners are financed through the sale of the tax
credits to PHLY, and when completed are rented to low income members of the communities. PHLY

New!

New!

No.1 in viewers

No.2 in viewers

benefits via the reduced tax burden made possible by the tax credits purchased from AEP. So far,
PHLY has invested over US$2.65 million, which has gone toward the 2,500 units across six states in
the United States. The relationship is a “win-win-win” for PHLY, TMNAS and AEP and the 2,500 families
living in the beautiful new facilities.

No.3 in viewers

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Tokio Marine Nichido Better Life Service provides the following solutions for helping employees of■Movement to Protect Customers from Cancer

corporate customers balance work with caregiving by leveraging know-how accumulated in the• Background of the Initiative

operation of caregiving services for the elderly.

As part of efforts to fulfill its social mission as an insurance company providing cancer insurance,• Service to understand the actual caregiving situation

Tokio Marine & Nichido Life has been supporting the Pink Ribbon Movement since March 2005.

• Creating a handbook for balancing work with caregiving

Extending these activities, we have decided to steadily offer comprehensive solutions for customers’• Consultation service for caregiving: Online consultation and individual consultation by

concerns. As a first step, upon the release of an insurance product to support cancer treatment

industrial care managers

in September 2007, we rolled out a company-wide, ongoing and perpetual initiative called the• Seminars on balancing work with caregiving: For employees and managers

Movement to Protect Customers from Cancer.

Of these services, seminars on balancing work with caregiving, which are created at Tokio Marine• Basic Policy

Nichido Better Life Service’s own dedicated studio and distributed online, have garnered high praise

In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled

for their easy-to-understand, specific explanations by a caregiving specialist.

our desire to protect our customers from cancer to help ease the suffering of cancer patients and toassist their families going through the ordeal. For us, the social role of an insurance company now■AED & Basic Life-Saving Workshop to Build a Society That Can Practice Life-Saving Skills

extends beyond insurance payments to working to prevent cancer and providing mental support.

Tokio Marine & Nichido provides a workshop to practice using automated external defibrillators

Accordingly, Tokio Marine & Nichido Life has launched the Movement to Protect Customers from

(AEDs) and to perform cardiopulmonary resuscitation (CPR). Approximately 280 employees from

Cancer. The movement consists of the following three steps: (1) Getting to know cancer; (2) Talking

Tokio Marine Group have attended the workshop in fiscal 2020.

about cancer; and (3) Helping with cancer countermeasures.
• Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an early stage.
However, the checkup rate is lower than 50% targeted by the government and local authorities.
Based on the belief that joint action with as many people as possible is indispensable for improving
the situation, Tokio Marine Group has signed agreements with 44 prefectural bodies and 18 cities (asof March 31, 2021) and has been actively promoting collaboration with them to call more attention tocancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became promoting partners
for Corporate Actions for Cancer Checkups, a national project commissioned by the Ministry of
Health, Labour and Welfare to raise the cancer examination rate to more than 50% through joint
efforts by the government and companies. By taking part in this public-private partnership, we
intend to contribute to the improvement of the cancer examination rate in Japan.

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Sustainability Library• Nationwide Regional Activities• Promoting the Pink Ribbon Movement

Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with

Tokio Marine & Nichido Life has been promoting thethe aim of disseminating cancer knowledge and increasing cancer examination rates. In addition to

Pink Ribbon Campaign in support of J.POSH, an NPO

periodic cancer-related study sessions, exchange meetings and seminars for agents/consignees at

engaged in pink ribbon movements for breast cancer

branch offices across the country, we hold an annual national conference of employees and agent/awareness in Japan, to convey the importance of medical

consignee representatives who are actively and responsibly engaged in these cancer awarenessexams and early detection of breast cancer. Tokio Marine

efforts.

Group employees, led by Tokio Marine & Nichido Life
employees, have held street campaigns nationwide andFor the 14th conference scheduled in 2020, in light of the spread of COVID-19 we held mainly online

handed out awareness leaflets* since 2005.

conferences at branch or area levels around Japan instead of an in-person gathering in Tokyo.
These conferences featured video content provided by the head office, including lectures by cancer
survivors and explanations on “the risk of incapacity to work and the importance of insurance,” as* The certified NPO J.POSH collaborates with medical institutions nationwide on the Japan Mammography Sunday (J.M.S)
initiative to create an environment enabling women who are busy on weekdays to have mammograms on the third Sunday in
October. Tokio Marine & Nichido Life also supports this initiative and hands out a list of available medical institutions.

well as creative and motivational area-specific programs. Through these efforts, we strived to foster astrong sense of mission among more agents/consignees by conveying our intent and extending their• Providing Encouragement to Cancer Patients by Making Terry Cloth Caps

knowledge.

Since 2009, Tokio Marine & Nichido Life has joined
initiatives undertaken by the Iwate Hospice Association,• Agreement with the Shizuoka Cancer Centera citizens’ group in Morioka City, Iwate Prefecture, toIn 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical Service (TMS) concluded a

support cancer patients and their families and help

comprehensive agreement on joint research into the best ways to provide consultation, support andthem gain courage to fight against the disease. The

information regarding the treatment of cancer with the Shizuoka Cancer Center. This joint researchcompany has been making terry cloth caps for patients

program has focused on such areas as jointly developing tools to communicate in plain language theundergoing anticancer drug treatment.

importance of preventive medicine and medical checkups as well as knowledge on cancer.
Every year, participants from Tokio Marine & Nichido Life and other Tokio Marine Group companies
and their families stitch the caps together and donate more than 1,000 caps as Christmas presents tocancer hospitals nationwide through the Iwate Hospice Association.
• Education Support for Orphans
Tokio Marine & Nichido Life established a fund in 2016 to financially support children who have lost
one or both parents due to illness, including cancer, and offers benefit-type scholarships to university
students and others with the cooperation of the Japan Philanthropic Association. Benefit-type
scholarships of 300,000 yen per year are provided to students.
Shizuoka Cancer Center

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2-2 Social Initiatives• Donation to Organizations Helping Children with Incurable Diseases and Elderly People
Donations from Tokio Marine & Nichido Life’s employees and agents are used to support activities

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Sustainability Library■ Supporting and Collaborating with the Center for iPS Cell Research and Application (CiRA),
Kyoto Universityof organizations helping children undergoing medical treatment and elderly people. Employees of

In January 2015, Tokio Marine & Nichido donated a total of 100 million yen to Kyoto University’s iPS

the company also provide support to the activities of these organizations through participation andCell Research Fund, covering a five-year period. In addition, the company called for donations to theother means. Donations have been made to the following organizations since fiscal 2016.

fund from employees of Tokio Marine Group companies and other individuals and made an additional• NPO CliniClowns Association

donation exceeding 2 million yen in 2021.

• NPO The Support Network for NANBYO Children of Japan• NPO Dementia Friendship Club

Tokio Marine & Nichido is also collaboratingwith a project called the iPS Cell Stock for■Providing Japan’s First Fund Specialized for Cancer Treatment

Regenerative Medicine (transferred from CiRAAs an initiative to contribute to the achievement of the SDGs, in July 2019 we established the Tokioto the CiRA Foundation (CiRAF), also at Kyoto

Marine Investment Trust to Fight Cancer (without currency hedging)/(with currency hedging)

University, in April 2020) to stockpile induced

for investment in companies with a high probability of making a significant contribution to thepluripotent stem (iPS) cells for medical use. The

resolution of cancer treatment, a major social issue.

project involves collecting blood from donors
having a special type of human leukocyte

The fund aims to ensure return through investment in companies with strengths in the cancer

antigens (HLAs), which is thought to cause lesstreatment field (diagnostic examination, profiling, medical technology and pharmaceuticals)

immune rejection. In August 2016, in addition

where there are expectations of significant growth and progress due to increasingly aging societies

to Kyoto University Hospital, blood collection

worldwide and advancements in genetic analysis technology. Another aim is to contribute to thealso started at the medical corporate foundation Kaijo Building Clinic, a tie-up medical institution ofachievement of Goal 3 of the 17 SDGs, namely “Ensure healthy lives and promote well-being for all at

Tokio Marine Group. The provision of iPS cells for regenerative medicine started in August 2015, andall ages.”

the stock has grown to cover about 40% of people in Japan. Current efforts include promoting a plan

Presenting a certificate for the donation for fiscal 2020
(Held online to prevent the spread of COVID-19)

to provide iPS cells with reduced risk of immune rejection by using genome editing technology and
In addition to indirect contribution through investment in companies, we plan to make direct

conducting technology development with the goal of enabling the provision of iPS cells of patients

contribution by donating a portion of the management fees to National Cancer Center Japan, Japanthemselves at the cost of around 1 million yen by 2025.

Cancer Society and other cancer research institutes.
CiRA is working on research every day to enable the practical application of iPS cell technology.
Such direct assistance makes it possible to help organizations that find it difficult to get support

Through our donations to the research fund, we hope to ease the suffering of people with intractablethrough investment as well as to enable continued support through the management fees that are

diseases and injuries and contribute to the establishment of a research environment that can stably

paid regularly every year.

obtain a pool of excellent researchers and research supporters and to the further advancement ofresearch in this area. At the same time, we will continue to provide support to health, medical andother related fields to deliver safety and security in the form of risk management, including insurance,
and through collaboration among Group companies.

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Sustainability Library■N Program to Support Young Physicians to Gain Clinical Experience in the United States

In the project, the company has been participating in activities to restore coastal pine tree forests in

In collaboration with the Mount Sinai Health System, Tokio Marine & Nichido has been offering thethe city and to facilitate regional revitalization through the recovery of agricultural land and creation

N Program since 1991. This is a medical residency program to promote exchange between the twoof job opportunities in disaster areas. Under its policy to “never forget the event at any cost andcountries in the medical field by dispatching every year young Japanese doctors with the desire

continue to do whatever we can do even in any small way,” the company has been making an annual

to gain clinical experience in the United States. In general, people wishing to experience clinicalmonetary donation since fiscal 2011. In fiscal 2016, an employee volunteer program was launched,training in the United States are selected by way of a nationwide recruitment system. The N Programand a total of 43 employees have conducted activities such as removing weeds.

is handled differently, however, and has become an invaluable program for young Japanese doctors
who want to undergo clinical training at an educational hospital in the United States. The N Program

The NPO Watari Greenbelt Project has been

has made remarkable progress thanks to the cooperation of teachers at U.S. medical institutions andengaging in an initiative to restore tide-

the efforts of residents who participated as trainee physicians. To date, the total number of trainees

control forests along the coastal areas andand graduates of this program has grown to over 190.

promote the recovery and new community

N Program (in Japanese)development of Watari-cho, Watari-gun,
Miyagi Prefecture. Since fiscal 2013, Tokio◉ Recovery Support

Marine & Nichido has been soliciting andTokio Marine Group engages in recovery support for disaster-affected areas, including employee

assist in the initiative. During each tour, they

volunteer activities.

visit the coastal areas devastated by the tsunami, remove weeds in planned tree-planting areas andsending employee volunteers on a tour tohelp with cultivating saplings that will be planted along the coast. Up until March 2020, the company■Initiatives to Support Recovery of Areas Affected by the Great East Japan Earthquake

has conducted 23 such tours, with the participation of a total of 361 employees, including Group

Tokio Marine Group has been engaging in activities to support areas affected by the Great East Japan

employees, agents and their families.

Earthquake. Starting from May 2011 immediately following the disaster, Group company employees,

Watari Greenbelt Project (in Japanese)

agents and their families across the country have provided support to disaster areas in Otsuchi-cho(Kamihei-gun) and Rikuzentakata City in Iwate Prefecture and Ishinomaki City and Kesennuma City

Also, employees of Tokio Marine & Nichido

in Miyagi Prefecture. Their activities include removing disaster debris, cleaning up houses damaged

and Group companies made paper lanterns

in the tsunami, removing mud from houses and street drainage gutters, assisting in agricultural andfrom milk cartons for the Prayer Lanterns

fishery related work, sorting books for donation to libraries in disaster areas and cleaning damaged

Lighting, a memorial event for the Greatand mud-covered photographs and documents.

East Japan Earthquake held in Morioka City,
Iwate Prefecture. More than 2,450 lanterns

Tokio Marine & Nichido is also supporting two NPOs engaging in activities to restore tsunami-

were sent to the Morioka Recovery Support

devastated coastal forests in Natori City and Watari-cho, respectively, along the coast of Miyagi

Network, the secretariat of the event. On the

Prefecture.

day of the event, 36 employees and theirfamilies from branches as well as agents in

In Natori City, the Organization for Industrial, Spiritual and Cultural Advancement-International

Morioka and other locations volunteered to(OISCA) has been leading the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region.

set up and light lantern candles.
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Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims

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Sustainability Library

Overview and Activities of Each Foundation
Foundation Name

Summary

Tokio Marine Kagami Memorial
Foundation• Provides scholarships to students
at Japanese universities and graduate school exchange students fromASEAN nations• Provides academic research aid andearthquake research aid to youngsocial science researchers

Scholarships awarded: 154
Research assistance: 8 projects

Tokio Marine & Nichido Educational Development Fund

Provides assistance for educatorsand to children orphaned throughtraffic accidents

Financial assistance for education andresearch: 108
Scholarships for children orphaned
through traffic accidents : 116

The Tokio Marine Sports Foundation

Promotes sports activities in local
communities

Number of persons using Nasu Sports
Park: 16,021
Number of persons using Toda Boathouse:
2,005

as helping young people grow, encouraging international cultural exchange and promoting sports in thelocal community.
We also encourage children who will take the lead in the next generation to think about environmental

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issues, disaster preparedness and traffic safety through our lesson programs delivered to schools andActivities in Fiscal 2020

other environmental initiatives.

■ Nurturing Future Generations, Encouraging International Exchange and Promoting Sports in
Local Communities through Foundations
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated an academic research
grant program in 1940 and a scholarship program in 1941. The foundation provides scholarships tostudents at Japanese universities and graduate school exchange students from ASEAN nations and assists
academic studies by researchers.

Tokio Marine & Nichido Risk Consulting’s “Risk Assessment of Renewable Energy Facilities” (in Japanese)

Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance toTokio Marine & Nichido Educational Development Fund (in Japanese)elementary school and junior high school children orphaned through traffic accidents and for educational

The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)

research by educators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports andeducational activities among the public to help bring bright and enriched lives to the people of Japan. The■ Holding Aerospace Classes with the Local Community to Nurture People Interested in
Aerospace

two facilities owned by the foundation, Nasu Sports Park and Toda Boathouse (a water sports facility), are

Tokio Marine & Nichido aims to contribute to the advancement of local economies and society byused by a wide range of groups from young children to senior citizens. The foundation is also involved in

actively participating in regional revitalization efforts.

local support exchange events planned by members of Tokio Marine & Nichido’s sports teams and charity
concerts given by the company’s orchestra.

Going forward, further growth is expected in the Tokai region, where the aerospace industry isconcentrated. Tokio Marine & Nichido has been running aerospace classes for elementary and juniorhigh school students that provide education and include experiments related to aerospace. The
idea behind the initiative is a desire to increase the opportunity for children to become interested
in aerospace since it is the younger generation who will bear responsibility for the future of theaerospace industry.

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The project makes use of know-how accumulated in risk management relating to the aerospaceindustry and of Tokio Marine & Nichido’s own industry-government-academia network built on ties

Tokio Marine Group’s

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Sustainability Library■ Workshop to Create Local Community Safety Maps to Promote Crime and Disaster Prevention
and Traffic Safetywith Aichi Prefecture and Nagoya University, and has been made possible owing to its community-

Since September 2007, Tokio Marine & Nichido has been co-sponsoring the “Daijoubu Campaign,” abased work that includes contributing to human resources development.

movement led by The Mainichi Newspapers, and supporting activities to protect children and local
residents from disasters and crimes.

In August 2021, an aerospace class was held at the Gifu-Kakamigahara Air and Space Museum, which
let a total of 40 elementary school students learn about space and satellites and have a simulated

As part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create Local

experience of the training and missions of astronauts. By providing a venue to generate more

Community Safety Maps across Japan in fiscal 2011 in collaboration with The Mainichi Newspapers

aerospace-related human resources in the Tokai region, the classes are expected to contribute to theand the 38 radio stations of the Japan FM Network Association (JFN).

advancement of Japan’s aerospace industry.
At a training seminar by Professor Nobuo Komiya of Rissho University, an expert in criminal sociology,
Tokio Marine & Nichido employees and local elementary school children learn how to identify
dangerous areas based on two keywords of “easily accessible” and “not openly visible.” Afterwards,
they apply the concept to identify dangerous areas around schools and create their own local
community safety maps*. It is an initiative to protect their own safety from a crime by learning about
the concept of dangerous areas.
Tokio Marine & Nichido will continue to contribute to the safety and security of local communities
through this and similar initiatives.
* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map to show “dangerous,”
crime-prone areas, which have been picked based on the two keywords of “easily accessible” and “not openly visible.”

Daijyoubu Campaign (in Japanese)

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2-2 Social Initiatives■ “Group Work on Managing Risks and Opportunities”: Career Development Program for
Junior High and High School Students

Tokio Marine Group’s

2-3 Governance Initiatives

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Sustainability Library■Supporting Child Line Support Center Japan
Tokio Marine & Nichido has been inviting the specified NPO

Tokio Marine Group has been contributing to theChild Line Support Center Japan to give a lecture about thepromotion of career education mainly for junior highorganization’s activities every year since 2012. They discussand high school students by providing its own careersome of the anxieties and other issues brought up by youths

education program, “Group Work on Managing Risks

through Child Line, a dedicated phone line that children canand Opportunities,” which was developed jointly withcall free of charge from anywhere in Japan. After this, Tokio

universities, NPOs and educators.

Marine Group employees serve as volunteers for delivering
cards inscribed with the Child Line telephone number toIn the program consisting of card games and teamwork activities, students become owners of achildren. Employees from Tokio Marine Asset Management, Tokio Marine Business Support, Tokiobakery and have to think about ways to operate the bakery successfully over a long period, including

Marine & Nichido Communications and Tokio Marine & Nichido Human Resources Academy also

how to use insurance. The lesson simulates responses to various risks associated with owning a

volunteer for sending the cards to the children.

business, enabling the students to discover issues for themselves and solve them collaboratively.

Child Line (in Japanese)

From fiscal 2017, the program has been expanded throughout Japan, with a cumulative total of 1,600
students receiving career education to date.

■Disaster Education Support for Children in China• Disaster Prevention Lessons in China■Ashinaga Charity & Walk

In 2016, Disaster Prevention Lessons for elementary and junior high school students were officially

Tokio Marine & Nichido participated in a charity

launched in China by Tokio Marine & Nichido Fire Insurance Company (China) Limited (TMNCH).

walk event, Ashinaga Charity & Walk, hosted

It is the first case that Tokio Marine & Nichido’s disasterby Meiji Yasuda Life Insurance Company. Fromawareness-raising program is implemented overseas

Tokio Marine Group, a total of 2,295 employees

and represents the synergy generated by a sustainability

took part. A monetary donation of 1,197,627

project within Tokio Marine Group. Disaster Prevention

yen was collected and used to support orphans

Lessons in China are an initiative that involves direct

as described below.

participation of TMNCH employees and fully leverages
the experience accumulated over the 10 years since the❶ Donated to Ashinaga to be used for the following purposes to support orphans:company’s founding to complement insufficient disaster• Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by theprevention education at schools, raise local community

Great East Japan Earthquake

awareness for disaster prevention and to fulfill its social• Scholarship loans for orphans who want to attend high school, university, junior college or other

responsibility. TMNCH has developed its own education

educational institution

materials that take into account the characteristics of❷ Allocated as financial assistance to orphans living in prefectures affected by the Great East Japandisasters in China, and by incorporating such original

Earthquake through donations to orphan support funds

content, made these lessons appealing to children toencourage their learning.

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The initiative started five years ago, but all five branches of TMNCH are already participating in the■ Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming Tournament

activity, with 39 employees, representing one-tenth of all employees, having received training as

Tokio Marine & Nichido started providing support to the Japan

volunteer lecturers. As of the end of fiscal 2020, more than 1,700 children have received the lessons

Swimming Federation as one of the initiatives undertaken toat 22 schools in nine provinces and cities (32 administrative divisions and municipalities) in China.

commemorate its 110th anniversary in 1989, and has been
doing so as one pillar of social contribution activities based on• Educational Assistance for Children of Migrant Workers in China

its desire to contribute to the sound development of Japan’s

Since 2009, Tokio Marine Group has been collaborating

youth by promoting swimming. Specific efforts include serving as a special sponsor of the Nationalwith the All- China Youth Federation to suppor t

JOC Junior Olympic Cup Swimming Tournament held twice a year (spring and summer) and providing

children of migrant workers (children living in farming

support for the costs of attending competitions and training camps for Junior Olympic athletes.

villages while their parents work in the city). We have

Go! Go! Junior Swimmers! (in Japanese)established support facilities in over 300 locations

Swimming Support Site “Forever, with Swimming” (in Japanese)throughout China, and Group employees engage invarious volunteer activities every year. In June 2021, 11■Participating in Room to Read’s Educational Support Program in Developing Countries

employees, including Keiko Fujita, the Tokio Marine &Tokio Marine & Nichido has participated in the educational support effort led by the international

Nichido Fire Insurance Company (China) representative, undertook volunteer efforts at an elementary

NGO Room to Read since fiscal 2010. During the 11 years from fiscal 2010 to fiscal 2020, the company

school in Sichuan Province in China. It was a meaningful classroom interchange that included

has made donations every year totaling 101,577,830 yen, thereby providing educational support

Disaster Prevention Lessons on the themes of firefighting and safety during school summer holidays

for a total of about 2,750 girls to help them attain independence in the future, offering a study

with 52 children and was highly praised by a local Communist Youth League.

environment for children by opening 17 reading rooms and supporting the introduction of six
literacy education programs in India, Bangladesh and Vietnam.

■Support Activities for Orphans
Nisshin Fire has continued to support children who have lost one or both of their parents in traffic

For girls not attending school for economic reasons or

accidents through the NPO Association for Assistance to Children Orphaned in Traffic Accidents since

because they are tied to household duties as a result of their

2008. Going forward, the company will continue supporting children orphaned in traffic accidents

parents’ lack of understanding, the program offers financial

through this NPO.

aid for tuition fees and endeavors to convey the importanceof education to their families through home visits. These
efforts have allowed girls to continue their education, withmany achieving excellent performance in their schoolwork
to make their dreams a reality.
India, Bangladesh and Vietnam are three mangrove planting regions covered under the company’s
ongoing Mangrove Planting Project initiated in 1999. Through the Mangrove Planting Project andeducational support program, Tokio Marine & Nichido thus carries out the dual-purpose global social
contribution activities of nurturing both trees and people.
International NGO Room to Read
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Social and Economic Inclusion of All People◉ Social Contribution Activities for the Elderly and Awareness-Raising Activities for
Dementia

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program and become supporters for dementia care. We intend to promote this program further, as it
gives us a good opportunity to deepen our understanding of the aging population and dementia andthink about how we accordingly deal with our customers and our own families.
Million-Supporter Caravan for Dementia (in Japanese)

Tokio Marine Group undertakes social contribution activities for the elderly and awareness-raising
activities for persons suffering from dementia as part of volunteer activities supporting the safety
and security of the local community and families.

■Activities Associated with an Elderly Watch Support Network Project
Tokio Marine Assistance concluded an agreement related to an elderly watch support network
project in Shinagawa Ward, Tokyo, in November 2015 with Shinagawa Ward and the Shinagawa Ward

■ Contributing to the Creation of Communities That Understand Dementia: Courses to Foster

Council on Social Welfare and activities continue to this day.

Support for Dementia Care
Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which is
promoted by the Ministry of Health, Labour and Welfare and the nationwide Caravan Mate Liaison
Council, and conducts courses to foster support for dementia care as a volunteer activity to support

The project aims to create a system of support through mutual cooperation to make life easier for
elderly persons living alone. Neighborly consultation services are made available and inconveniences
are kept to a minimum in the area they are familiar with living.

the safety and security of local communities and families. With the ultimate goal of creatingneighborhoods where people with dementia and their families can live with peace of mind, theprogram is designed so that employees who take the course have the correct knowledge about
dementia to share with friends and families as well as support and give compassionate consideration
to people with dementia and their families in work and private life.

The company utilizes its excellent phone response skills amassed in the course of its core call center
business and employees serve as volunteers for making regular calls to the elderly as part of a service
confirming their safety being implemented by Shinagawa Ward’s “Sasaeai Hotto Station*.” Employees
make regular phone calls to the homes of users living in Shinagawa Ward, and if there is no answer
or they detect an abnormal change during the conversation, they immediately report it to “Sasaeai

During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo,
attendees watched a DVD, listened to a lecture given by an employee (called a “caravan mate”) who
has received special training on this subject and participated in a role-playing session. As of March

Hotto Station” so that the situation can be handled as smoothly as possible. In 2020, the volunteer
service was implemented 34 times for a total of 84 people following expansion of the service area
and the yearly rise in the number of users to whom they make phone calls.

2021, a total of around 5,700 Group company employees have participated in this educational
This project will be carried out on a continuous and steady basis as a means of contributing to the
local community.
* A consultation service established by Shinagawa Ward toease the anxieties of elderly persons living alone and otherresidents so that they can continue living in a familiar environment

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2-2 Social Initiatives◉Supporting Deaf and Blind Persons and Sports for the Disabled

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Sustainability Library■Building a Society in Which Anyone Can Take on Active Roles with the Special Olympics
In support of the Special Olympics Nippon Foundation’s vision of creating a society where people

Tokio Marine & Nichido supports deaf and blind persons in conjunction with the Japan Deafblindwith and without disabilities understand and respect each other’s differences and live and grow

Association and supports sports for disabled persons through the Japanese Para-Sports Association

together, Tokio Marine & Nichido became an official sponsor of the foundation in fiscal 2005 and has

and Special Olympics Nippon Foundation.

been supporting its activities by providing funds and volunteers.

■Collaboration with the Japan Deafblind Association

Additionally, Tokio Marine Group undertakes a year-round volunteer activity to create good luck

The Japan Deafblind Association is engaged in activities

bracelets to show our support to athletes of the foundation. In fiscal 2020, a total of 1,565 employees

to support people with hearing and vision impairments

joined this activity.

across the country. Their activities include dispatching sign
language interpreters and helpers, training interpreters andpublishing a biannual magazine for the hearing and visually
impaired.

◉ Re-evaluating Products Corresponding to LGBT*
In view of rising social interest in sexual minorities, Tokio Marine & Nichido is working gradually toinclude same-sex partners in the definition of “spouse” for products that provide coverage for families
and married couples. We respect the diverse family structures of our customers and will provide

Tokio Marine & Nichido has been a supporting member

products that can be helpful in times of need.

of the association since 2008. At the association’s annual national conference, which is held for the
purpose of promoting exchange among people with these impairments and improving the skills of* LGBT is a general term that refers to sexual minorities and is derived from the first letters of the words lesbian, gay, bi-sexualand transgender.

sign language interpreters and helpers, employees working in offices and branches in respective
areas serve as volunteer staff to cooperate in running the event.
Japan Deafblind Association (in Japanese)◉ Support for Foundations and Donations
In seeking a sustainable society, Tokio Marine Group provides support to NPOs and operates financial■ Building a Society That Transcends Disabilities: Learn About, Watch and Experience Sports byassistance programs.

Disabled Persons
Tokio Marine & Nichido started sponsoring the Japanese Para-Sports Association (JPSA) in May 2016
and Japan Inclusive Football Federation (JIFF) in October
2016 to support athletes striving to overcome the challengeof disability and enhance opportunities for employees toprovide support and volunteer at sports events for thedisabled.

■Tie-Up with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations acrossthe country and works to build a system of mutual assistance in each local community with theultimate goal of “building a new society in which all people can develop a close rapport with eachother” in order to fulfill their desire to lead an enriching life. Tokio Marine & Nichido empathizes withthis organizational philosophy and partners with the foundation.
National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)I n addition, employees from around Japan conduc t
volunteer activities and go to cheer on athletes at the Japan
Para Championships, which are sports events for disabled persons held regionally.

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Sustainability Library■Supporting KidsFam

October 2020 and has assisted single mothers inTokio Marine & Nichido supports the activities of the Foundation for Severely-Ill Children and Theirfinding a job. The company has helped participants

Families (KidsFam). KidsFam reaches out to children requiring medical care due to severe illness orenrolled in its “kirari” program to work as dispatcheddisability and their families. It undertakes a variety of support programs, conducts public relations,employees in Tokio Marine Group. In addition, theawareness-raising and training activities and disseminates relevant information aimed at building acompany’s “Manabi Assist” program that provides

society in which they can live with peace of mind. For details, please refer to the activities outlined on

job education for job seekers has supported about

the KidsFam website.

130 single mothers by April 2021.

しんぐるまざあず・ふぉーらむ「Kirariプログラム」
シングルマザーの“思い”にお応えします「働く」
を求めるシングルマザーの方々に、就労支援プログラムを提供したい――。その思いに、シングルマ
ザーを支援するNPO法人「しんぐるまざあず・ふぉーらむ」
様にご賛同いただきました。東京海上グループの派遣スタッフとして就業支援する「kirariプログラム」
や、自宅でeラーニングを学び、時間数に応じた教育訓
練手当が受けられる就労プログラム「まなびアシスト」
を行っています。
事務での就業経験がないけど、事務職につきたい

東京海上グループで働くメリット

専門的なスキルを身につけて、生活を安定させたい
急な早退や休暇などに理解がある環境で働きたい
今よりも収入アップしたい

研修期間中も給与を支給

社員のほとんどが女性で子育て世代も多数

専門性の高い事務職だから
将来性もある

スキルに応じた
昇給あり「働く」
を求める人へ幅広く

「働く」
を提供する

就業ブランクはあるが、経験を活かして働きたい

就労支援プログラム「まなびアシスト」
・e ラーニングで学べる・教育訓練手当が受けられる

全国どこにお住いでも自宅で受講でき、専門のキャリアコン
サルトとキャリア相談ができます。学びながら教育訓練手当も受けられます。

専任のフォロースタッフが常にサポート

人材という視点から企業活動や社会貢献をつないで、
サスティナブルな社会をつくる

パブリックリソース財団との協働で「働く」
を求める人の「働く」をサポートしますKidsFam (in Japanese)

生活困窮下の若者やシングルマザー、障がい者など、「働く」を求める方々の雇用を通じ、社会課題の解決や社会の新たな仕事のあり方を実現する事業を支援したい ――。その思いに、「意志ある寄付で社会を変える」を使命に活動している公益財団法人パブリックリソース
財団にご賛同いただき、「働く力応援基金」を設立しました。同財団との協働で、新たな社会創造にチャレンジしていきます。

https://www.tcshaken.co.jp/c/■Providing Work Opportunities Broadly to People Seeking Work
By providing work opportunities broadly to people seeking work, Tokio Marine & Nichido Career
Service is striving to link its corporate activities to social contribution in terms of human resources■Safety First Grant Program for Safety National Workers’ Compensation Policyholders

and create a sustainable society.

U.S.-based Safety National, a wholly owned subsidiary of Tokio Marine Holdings, is offering the
Safety First Grant Program. Under this program, eligible applicants are Safety National workers’• Establishing the “Fund to Support People’s Willingness to Work” to Aid NPOs Providing Job

compensation policyholders using at least one risk service resource provided free of charge by

Assistance to People Facing Difficulty in Finding a Job

the company. It is designed to facilitate creative ideas in the risk management field and promote

In collaboration with the NPO Public Resources Foundation, Tokio Marine & Nichido Career

innovative risk control solutions, and is expected to help other employers facing similar risks byService has established the Fund to Support People’s Willingness to Work to provide support topublicizing grant-winning solutions.

organizations that help people having difficulty finding a job for various reasons, such as having
disabilities or being financially challenged. The most notable characteristic of the fund is that it

Since 2014, Safety National has granted a dollar-for-dollar matching reimbursement of US$122,500 togoes a step beyond financially aiding activities of such NPOs. The fund is intended to improve thesolutions designed to reduce risks for first responders, manufacturers, school operators and retailers.

employment situation for people seeking work and help resolve related social issues by supporting

For example, one of the grant-winning solutions in 2021 involved implementing a new softwareinnovative and challenging initiatives that could eliminate deficiencies inherent in conventional job

system in law enforcement agencies to review footage from police officers’ body-worn cameras,

assistance programs. In May 2021, eight NPOs matching the purpose of the fund were selected, andmotor vehicle recorders and other digital media. It allows the agencies to undertake performancecollaboration is being promoted with each organization. The fund will operate for three years andimprovement efforts in a transparent manner,

support organizations with a challenging spirit every year.

while holding officers accountable throughcounseling, training and progressive discipline.

• Job Assistance for Single Mothers Seeking Work in a Harsh Environment Caused

A 25% reduc tion in claim frequenc y andby the COVID-19 Pandemic

severity is anticipated through the solution.

COVID-19 has taken away jobs from many people and greatly affected and caused difficulties for

Safety National will continue to undertake thissingle-parent households with a weaker economic base in particular. Given such a social issue,

initiative and assist policyholders and society

Tokio Marine & Nichido Career Service started cooperating with the NPO Single Mothers Forum in

as a whole in building a safer work placeenvironment for employees.

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2.2.7 Improving Quality from the Customer’s

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Customer-Oriented Business Conduct Policies
To more thoroughly carry out customer-oriented insurance business while remaining close tocustomers and accurately identifying their diversifying needs, Tokio Marine & Nichido, Tokio Marine& Nichido Life and some other Group companies have formulated and announced their respective

Aiming to become “a company that delivers sustainable growth by providing safety and security
to customers and by always remaining their first choice,” Tokio Marine Group takes feedback from
customers seriously and works to improve the operational quality on a constant basis. We strive tobuild trust-based partnerships with agents and improve our operational quality together in order
to truly provide safety and security from a customer standpoint.

policies on customer-oriented business conduct and have been working with agents to promote
specific initiatives under these policies. We will review our policies on a periodic basis to constantly
realize better business conduct, thereby earning the lasting trust of customers.
Objectives to Improve Customer Satisfaction◉ Tokio Marine & Nichido Customer-Oriented Business Conduct Policies
Business Conduct Policy 1: Business conduct utilizing customer feedback

2.2.7.1 Basic Approach to Quality Improvement

Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokio

Tokio Marine Group has earned high regard from its customers by providing products and services

and agents to take customer feedback seriously and use it proactively in corporate activities. The

that are ahead of the times in accordance with the Group’s Corporate Philosophy: “Through thecompany will pursue customer-oriented business conduct according to the policy.

Marine & Nichido has formulated a customer feedback response policy to encourage employees

provision of the highest quality products and services, Tokio Marine Group aims to deliver safety andsecurity to all its customers.”

Business Conduct Policy 2: Insurance solicitation
Tokio Marine & Nichido will work to provide appropriate products and services based on a correct

In the medium to long term, changes in living and business environments resulting from frequent

understanding of risks facing customers and their needs and purposes while providing necessary

natural disasters, demographic shifts and technological innovation in the world will generate many

information when concluding an insurance contract.

new opportunities and risks. In response to the diversifying needs of both individual and corporate
customers in connection with such new opportunities and risks, Tokio Marine Group will combine

Business Conduct Policy 3: Payment of insurance claims (claims service)

the capabilities of all Group companies and will do its best to provide new products and services that

To be of help to customers in times of need, remain by their side while correctly understanding theiranticipate the changing times and extend beyond the framework of conventional insurance products

situations and positions and respond to their trust, Tokio Marine & Nichido will work to ensure theand services in areas such as the financial, medical and consulting fields.

quality of its claims service and make swift and appropriate claims payments.

Basic Policies for Protection of Customers’ Interests

Business Conduct Policy 4: Initiatives to instill these policies

Tokio Marine Group establishes basic policies for the protection of customers’ interests and develops

Tokio Marine & Nichido will provide training programs and promote initiatives to instill these businessa system to thoroughly promote being customer-oriented and to pursue various aspects including

conduct policies in agents and employees so that they will always act in a customer-oriented manner.

customer protection. In addition, in accordance with the Tokio Marine Group Policy for Managementof Conflicts of Interest and through compliance with these policies by directors, officers andBusiness Conduct Policy 5: Management of transactions involving conflicts of interest

employees, Tokio Marine Group will work to manage transactions involving conflicts of interest to

In accordance with the Tokio Marine Group Policy for Management of Conflicts of Interest andensure that clients’ interests are not unduly harmed.

through compliance with these policies by directors, officers and employees, Tokio Marine & Nichido

The Tokio Marine Group Policy for Management of Conflicts of Interest

will work to manage transactions involving conflicts of interest to ensure that clients’ interests are notunduly harmed.
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Sustainability LibraryBusiness Conduct Policy 5: Management of transactions involving conflicts of interest
In accordance with the Tokio Marine Group Policy for Management of Conflicts of Interest andBusiness Conduct Policy 1: Business conduct utilizing customer feedback

through compliance with these policies by directors, officers and employees, Tokio Marine & Nichido

Under its corporate philosophy of placing customer trust at the base of all its business activities,

Life will work to manage transactions involving conflicts of interest to ensure that clients’ interests

Tokio Marine & Nichido Life regards it as extremely important that all employees and agents seriously

are not unduly harmed.

take feedback from customers, including complaints, requests and suggestions, and meet their
expectations. The company has accordingly formulated its customer feedback response policy andBusiness Conduct Policy 6: Asset management

will work to make its business conduct even more customer-oriented.

In order to ensure future payments of insurance claims and benefits, Tokio Marine & Nichido Life
will conduct asset management while paying due consideration to the distinctive characteristics ofBusiness Conduct Policy 2: Insurance solicitation

insurance contracts and by applying appropriate risk control.

Tokio Marine & Nichido Life will work to develop life insurance products and services matched tocustomer needs while also paying attention to social and economic trends and changes in thebusiness environment.

2.2.7.2 Quality Improvement Initiatives

Tokio Marine & Nichido Life will deliver security by providing custom-tailored solutions that meet

Tokio Marine Group continuously promotes the enhancement of quality from a customer standpoint

increasingly diverse customer needs and protect customers and their families.

in accordance with the Group’s Corporate Philosophy: “Through the provision of the highest quality
products and services, Tokio Marine Group aims to deliver safety and security to all its customers.”

Tokio Marine & Nichido Life will implement initiatives to provide detailed information on products
and explain them in a thorough manner to customers and have them confirm, based on a correct■Anshin (“Reassuring”) Quality

understanding of the products, that our solutions match their needs and purposes.

As an effort to meet customers’ expectations and gain their satisfaction, Tokio Marine & Nichido
defines Anshin Quality, a level of quality that must be assured by anyone at the company, at anytime

Business Conduct Policy 3: Follow-up services and payment of insurance claims and benefits

and anywhere by ensuring to achieve or execute things naturally expected of our products andRecognizing that paying insurance claims and benefits is one of the most basic and important

services by customers.

responsibilities of an insurance company, Tokio Marine & Nichido Life will make sure to explain policy
and other details to all customers and make swift and accurate payments, working always from a

Based on this Anshin Quality approach, the company has formulated its Anshin Quality Standards

customer standpoint. The company will also set up a system to provide follow-up services to elderly

as quality standards that must be assuredly satisfied by anyone at the company, at anytime andcustomers to ensure that they will make claims for which they are entitled to without omissions.

anywhere. There are specific standards for each of the main business processes related to products
and services, including solicitation, claims payment and basic customer response etiquette. TokioBusiness Conduct Policy 4: Initiatives to instill these policies

Marine & Nichido is strongly committed to being customer-oriented under a firm determination to

In order to encourage employees, agents and direct sales employees (“Life Partners”) to act innever providing to customers products or services that do not satisfy these standards.

a customer-oriented manner in all business conduct, Tokio Marine & Nichido Life will establish
necessary evaluation and training programs and continue to implement initiatives to instill thesebusiness conduct policies among them.

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Tokio Marine
Marine Group’sGroup’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library■Providing Information That Enables Customers to Make Claims without Any Omissions■Providing Anshin Quality of Claims Services to Customers

To ensure that customers request insurance claims payments and insurance benefits without any

At Tokio Marine & Nichido, we believe that our value as an insurance company is tested when an acci-

omissions, Tokio Marine & Nichido Life provides information to customers regarding insurance claims

dent occurs. To prepare ourselves for such an emergency, we define Anshin Quality as specific quality

payments and insurance benefits when they enter into an insurance contract, during the contract

standards that are indispensable for the products and services provided to customers and, together

validity period and when requesting insurance claims payments and insurance benefits.

with agents, have been making full, concerted efforts toward the realization of Anshin Quality. Alsoin terms of claims services, we seek feedback broadly from customers and constantly endeavor to im-

Additionally, through such means as our website, we ask customers to contact Tokio Marine & Nichido

prove quality based on such feedback while repeating the cycle of implementation, verification andLife if they have any uncertainties about receiving insurance claims payments and insurance benefits.

improvement.
As one example, we have implemented the following operational improvements based on the evaluation results and opinions we gather through a customer survey, which is conducted after insurance
claims are paid to policyholders of our auto insurance, who have been involved in an accident.
• Information regarding details of coverage and a list of available coverages (insurance claims) aresent to customers upon receipt of the notification of an accident, and personnel in charge provide
information on the amount of claims payable in an easy-to-understand manner.
• When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner
while also sending a statement of claims payable that not only verifies the amount but also provides
a detailed breakdown.

Guidebook on receiving insurance claims payments and insurance benefits• When insurance claims cannot be paid, we inform customers of the reason both verbally and in
written form in an easy-to-understand manner. Additionally, inquiries and claims from customers are■Raising the Quality of Call Centers

accepted via an exclusive toll-free telephone line. Assistance from external specialists such as lawyers

Tokio Marine Group’s call center departments have formulated the Contact Center Standard foris also available via the Re-examination Request System*.

Tokio Marine (CCST) and have been evaluating and verifying the status of their operations based on
the standard for the purpose of raising the quality of customer responses throughout the Group’s
call centers. We also conduct a customer satisfaction survey on a periodic basis and undertake
improvement activities to satisfy customer needs. At the same time, we have been implementing
various common measures, such as holding a “telephone response contest” of all call centers within
the Group, for mutually refining customer response skills.
In the future, we will utilize digital technology and enhance our website environment to support
customers when making inquiries or going through various procedures, while further upgrading
response skills and striving to ensure quality response tailored to individual customers and stable
operation of call centers.
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2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library[Loss Adjustment]* Re-examination Request System
A system for customers (including policyholders and insured persons) to request reexamination when they disagree with the decision not to pay insurance claims made by claims

This step involves checking the status of a car or building damaged by the accident. At the sametime, we scrutinize details of necessary repairs and estimated repair costs to confirm an adequate loss
amount and explain it to the customer in an easy-to-understand manner.

service bases in accordance with policy details[Reporting Progress]
When requested by a customer, the Claims Service Re-examination Committee, which is a
closed-door committee composed of external specialists (doctors, lawyers and legal experts),

To eliminate the customer’s anxiety and provide a higher sense of security, we make sure to report
the progress in a manner and at the timing matched to the customer’s needs.

re-examines the decision. The results are subsequently reported in written form to thecustomer who requested the re-examination. However, this system does not apply to casesthat are outside the activity scope of the committee, which is to make a decision from a legal
or medical viewpoint. For details, please contact the responsible claims service base.
Tokio Marine & Nichido: Re-examination Request System (in Japanese)[Payment of Insurance Claims]
We calculate payable insurance claims and explain the details of these claims to the customer inan easy-to-understand manner. We then work to swiftly go through the payment procedures after
confirming with the customer if he/she wants to file a claim.

Tokio Marine & Nichido: Re-examination Results by the Claims Service Re-Examination Committee(in Japanese)

We also utilize a system to check for other applicable policies and inform the possible payment ofother insurance claims, if any, to the customer. For auto insurance, in particular, we have in place asystem that does not allow us to close the case until the payment of all payable insurance claims

To provide high-quality claims services in case of an emergency to deliver safety and security to

is made. By means of this system and various types of training, we ensure to make an appropriate

customers by leveraging our high level of expertise, we are making various related efforts on top of

payment of claims to customers.

the enhancement of the resolution capabilities of employees. In the following sections, we divide
the process of claims services into five steps (receiving loss reports, initial response, loss adjustment,

Moreover, we constantly strive to improve the quality of our customer response over the telephonereporting progress and payment of insurance claims) and describe our efforts in each.

through employee training and by conducting a survey on its telephone responses by an externalsurvey company. Efforts are geared toward ensuring all responsible personnel always make a[Receiving Loss Reports]

considerate and honest response to customers.

Receiving a loss report from a customer is our first customer contact point in claims services. We work
to eliminate anxieties held by a customer who just had an accident by asking whether or not he/
she was injured and what exactly happened and simultaneously giving considerate and appropriate
advice.
[Initial Response]
After receiving a loss report, we confirm how the customer wishes to proceed with the accident
response and provide a detailed description of the process from the beginning to the final resolution.
It is only after we consult with the customer that we will contact the parties and others concerned.
We try to relieve the customer’s anxiety by reporting back to him/her the results of contacting theseparties.
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Marine Group’sGroup’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library■Resolution Capabilities of Team Experts• Shared Value for Caring for Customers as Our First Priority

We consider it our mission to provide high-quality claims services when a customer is involved in

Tokio Marine & Nichido believes that putting customers first and foremost translates into the quality

an accident. In auto insurance, smooth claim settlement requires a team approach in which highlyof claims services, which are intangible and not readily perceivable.

specialized and experienced staff members work as a team toward the same goal.
At Tokio Marine & Nichido, our experienced claims service staff team up with our nationwide network

Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to all membersof highly specialized experts including adjusters, lawyers and consulting physicians as well as

engaged in claims services, including new employees who join the company each year. The booklet

accountants and tax accountants to provide the resolution capabilities of Team Experts. This allows us

summarizes the values on which we place importance, including the shared ideas of all members

to protect our customers in the event of an accident.

involved with claims services for customers, working in harmony with colleagues and in pursuit ofexpertise.

In addition to our reliable and extensive network of 232 service bases nationwide, we satisfy 94.1%
of our customers who have filed claims under their insurance by exercising our sophisticated

We hope to continuously hand down our purpose, pride and sincerity in claims services from anegotiating power backed by our industry dominance with more than around 2.59 million accident

customer standpoint as part of our DNA.

settlements per year.
Claims Service System in Japan (As of March 2021)
Tokio Marine & Nichido

Nisshin Fire

232

105

Approx. 10,700*

Approx. 900

Lawyers

Approx. 550

Approx. 50

Consultant physicians

Approx. 110

Approx. 10

Tax accountants/Accountants

Approx. 70—

Approx. 2.59 million

Approx. 180,000

Number of service bases
Claims service staff and adjusters

Number of automobile accident settlements (Annual)* As of July 2020

Kokorokara booklet cover page and inside text. The English version is also available.

“Our ceaseless pursuit for expertise is really a quest for better human qualities, and this quest
never ends.”“Face to face with a person who needs your help, as a fellow human being, what does yourheart tell you? Everything starts from here. I want to help because a person needs my help.
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2-2 Social Initiatives◉ Initiatives to Improve Quality by Leveraging Digital Transformation (DX)

Tokio Marine Group’s

2-3 Governance Initiatives

3

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Additionally, E. design Insurance allows customers to complete overall
procedures, from requesting an estimate to final application for auto

■Insurance Procedures Seeking Greater Comfort and Convenience by Leveraging Smartphones

insurance, via smartphone. A dedicated web page is set up for each

In line with varying lifestyles and changes in society, demand is rising for products and services that

customer to report accidents and verify accident response status inare available via the Internet, smartphones and other means.

addition to making changes to contract details and renewal procedures.

Tokio Marine & Nichido and E. design Insurance work to support the safety and security of customers

The smartphone app Accident Site Call enables customers to easily andby utilizing smartphones and provide smartphone apps with a variety of features, including

quickly make reports in case of accidents or car troubles. The actual

displaying insurance-related points of contact, making such a contact, viewing insurance policy

location is notified via GPS so that customers can immediately request

details and reporting an accident using positioning information through GPS, anytime and anywhere.

for the SECOM Accident On-site Rush Service or road service even in an
unfamiliar place.

■ Supporting Safety and Security via Smartphones
Smartphones accounted for about 90% of mobile phones sold domestically in fiscal 2019 and have

Tokio Marine Group will work further to support the safety and security

been rapidly gaining popularity among users.

of customers by utilizing smartphones.
Tokio Marine & Nichido: Mobile Agent (in Japanese)

Tokio Marine & Nichido provides the free smartphone app Mobile Agent to customers. Policyholders

E. design Insurance: Annual Report (in Japanese)

use this app to check the corresponding insurance company’s and the responsible agent’s points ofcontact and view details of their policies anytime, anywhere. It also has several features that support
customers to handle a traffic accident smoothly.

■Examples of Initiatives toward High-Quality Solicitation
In April 2012, Tokio Marine & Nichido rolled out an initiative that utilizes tablet devices to enhance

These include an accident reporting feature that identifies the location of an accident via GPS,

comfort and convenience for customers.

a simple procedure to request a tow truck in a minimum of three taps, a function to easily send
photographs of a damaged vehicle or accident site taken by a policyholder to Tokio Marine & Nichido

For Super Insurance, auto insurance, fire insurance, accident insurance and life insurance, its main

and a function to enable the real-time monitoring of accident response status via push notifications.

products for individual customers, the company introduced the paperless Raku Raku Tetsuzuki (Quickand Easy Online Procedures), which allows customers to request a premium estimate, view product

Since January 2019, the company has started providing discounts to customers who choose web-descriptions and apply for insurance on a tablet and other devices. These procedures enable thebased policies (auto insurance and Super Business Insurance) during the contracting process and has

company to provide easy-to-understand product descriptions with videos and electronic pamphlets.

been improving the app’s operability. Additional efforts have been made to increase the functionality

The company has also introduced “Your Enrollment at a Glance,” a list that enables customers to checkas a disaster prevention and mitigation app to prepare for major natural disasters, including

their family’s insurance enrollment status on their tablet and other devices.

reinforcement of its feature to provide disaster and evacuation information and the sharing of policy
details among family members. Tokio Marine & Nichido will continue to further strengthen its digital

In January 2020, the company launched the Smart Raku Raku Tetsuzuki service for customers topoint of contact with customers through Mobile Agent.

enroll in an insurance product on their smartphones, personal computers and tablet devices, thereby
setting up a system to allow them to apply for insurance on their own, anytime and anywhere.

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2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

The company also rolled out the Remote Raku Raku Tetsuzuki in December 2020. It is a seamless,

Tokio Marine Group’s

2-3 Governance Initiatives

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2.2.7.3 Response to Customer Feedback

paperless and at-ease service that uses a web conferencing app to complete everything online on
smartphones and other devices, from proposing and explaining insurance products to customers to

Based on the Group’s common standards related to customer feedback, each company of Tokio

helping them apply for a product.

Marine Group has formulated a response policy in order to develop a structure to utilize this feedbackfor improving products and services.

The initiative received a 2014 Ministry of Economy, Trade and Industry (METI) Minister’s Award inrecognition of its contribution to informatization of the economic society. It also won the top IT■Customer Feedback Response Policy

Overall Award at the 31st Information Technology Award 2013 sponsored by the Japan Institute of

Critical opinions and demands as well as compliments from customers are valuable assets for us toInformation Technology. In the future as well, Tokio Marine & Nichido will strive to further enhanceprovide more quality services to customers. Based on the Group’s basic policy related to customer

comfort and convenience for customers through a diverse range of initiatives.

feedback, each company of Tokio Marine Group has formulated a response policy in order to develop
a structure to utilize customer opinions for improving products and services.

Tokio Marine & Nichido Customer Feedback Response Policy

Screen images of Raku Raku Tetsuzuki contract procedures■Introducing a Function to Propose Insurance Products Using AI

Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its
corporate activities with customer trust as the basis of all of its business activities.
Basic Policy❶ We will proactively accept and appreciate customer feedback.
❷ We will undertake company-wide initiatives to responsibly address customer feedback
through to the end.
❸ We will utilize customer feedback to enhance the quality of our operations, including
products and services.
❹ We will deliver greater safety and security based on customer feedback.

For the first time in the insurance industry, we have developed a function in which AI designs
recommended insurance plans that combine life and non-life insurance products based on customers’
attribute information, including age, gender and family composition as well as which life and nonlife insurance products they have enrolled in. For this function, we have filed an application for abusiness model patent.
In June 2021, we adopted the function in our Super Insurance and have initiated a process oftransforming ourselves toward the realization of “a new form of insurance proposal,” in which
agents with an excellent consulting capability utilize this function to propose insurance products tocustomers.
* This function was developed jointly with PKSHA Technology Inc., which possesses a strength in AI technology.

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2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library■Structure to Make Improvements Based on Customer Feedback■Listening to Customer Feedback

Customer surveys and feedback received directly from customers by employees and agents lead toEach Tokio Marine Group company actively listens to customer feedback through various means suchquality improvements in terms of products, services and other aspects. For example, Tokio Marine &as customer surveys, telephone calls from customers, company websites and information gathering

Nichido, Nisshin Fire and Tokio Marine & Nichido Life enter such feedback into a central management

via agents and sales personnel.

system that is set up on their respective intranets for later analysis. This feedback is then utilized forthe said improvements.

From the perspective of enhancing the transparency of initiatives regarding customer feedback, thenumber of feedback comments received, details of these comments and examples of products andAdditionally, Tokio Marine & Nichido conducts regular meetings with external advisors and consumer

services developed or improved based on such feedback are made public via company websites inmonitors in order to receive advice from the perspective of consumers. These activities havegreater detail.

translated into various improvements, including easier-to-understand notices and documents.
Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance andSuper Insurance at the time of contract. The aim is to confirm whether the company is providing easyto-understand explanations of details of coverage, premiums payments, rider services and important
terms. Tokio Marine & Nichido also asks for cooperation in surveys after paying insurance claims
to customers in order to obtain a wide range of opinions regarding responses to accidents. The
company constantly makes efforts to improve quality based on this customer feedback.
Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices
regarding contract details, insurance policies and other relevant documents that are sent to allpolicyholders once a year.
Nisshin Fire strives to identify customer needs through various surveys, for example, on staff response
during the contracting process and accident response services and works together with its agents toenhance the quality of its services to bring even greater satisfaction to customers.
<Initiatives in Compliance with ISO 10002>
As a means of standardizing the response to customer feedback companywide, Tokio Marine &Nichido and Tokio Marine & Nichido Life have established operation systems in conformity with ISO
10002, the international standard for management of the complaints handling process.
Moreover, these two companies were the first in the domestic financial industry to verify compliancewith the ISO 10002 standard in June 2007 and subsequently made an external announcement in July.
Under these operation systems, we will continuously strive to enhance the quality of operations interms of products, services and other relevant aspects based on customer feedback. Nisshin Fire also
made a self-declaration of compliance with the ISO 10002 standard in July 2008.
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2-1 Environmental Initiatives<Structure for Listening to Customer Feedback>Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library[Tokio Marine & Nichido Life][Tokio Marine & Nichido]*An internal cross-sectional committee of the Board of Directors composed of full-time directors and general managers
and established for the purpose of utilizing feedback from customers to improve operational quality[Nissin Fire]

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Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

2-3 Governance Initiatives

3

Sustainability Library<Fiscal 2020 Number of Customer Feedback Comments>［ Tokio Marine & Nichido Life］[ Tokio Marine & Nichido]
Customer feedback
categories

Representative examples

Jul. - Sep.
2020

Oct.- Dec.
2020

Jan. - Mar.
2021

Fiscal2020

Item

Number ofcomments

Number ofcomments

Number ofcomments

Number ofcomments

Total as ofMar. 2021

New contract related

Dissatisfied with explanations and with presentments on insurance
policy at time of enrollment, others

Receipt related

Dissatisfied with insurance premium payment methods and modification
procedures, others

1,657

12.4

Protection related

Dissatisfied with contract details modifications, policyholder loans,cancellation procedures, others

3,736

27.9

1,279

9.6

Products and services
Policy and pamphlet related

Policy and pamphlet details difficult to understand

247

296

319

325

1,187

Principal Details of Feedback

Products and services related Requests for improving products and services, others

1,135

1,304

1,230

1,558

5,227

Subtotal: Products and services

1,382

1,600

1,549

1,883

6,414

Insurance claims andbenefits related

Dissatisfied with payment procedures for insurance claims, benefits, maturity
proceeds, others

Others

Dissatisfied with after-service, etiquette and telephone response, others

929

1,025

1,064

965

3,983

Total

Enrollment: Contract procedures
Contract renewal procedures Delays in sending renewal information, others
Explanation of contract details Insufficient explanation of contract details, others
Subtotal

238

271

279

266

1,054

1,167

1,296

1,343

1,231

5,037

［Nissin Fire］

Enrollment: Contract management
Errors in listed policy details

19

186

217

Non-arrival of policy

Delay in sending of policy

196

20

23

Modification procedures

Delay in modification procedures, others

952

940

966

Account transfers

Unable to make account transfers, others

184

Telephone response and visitation etiquette

Subtotal : Enrollment total

Delay in being contacted by staff,
insufficient explanation of procedures

Payment amountInsufficient explanation about insurance claims payments

Advisability of payment

Advisability of payment

Subtotal

Telephone response and visitation etiquette

FY2020❶ Product details (coverage, others)

1210❷ Contracting procedures (incomplete, delays, others)

165

166

156

152

145

613

1,358

1,389

5,376

579

1,932

11

21

26

21

79

2,887

3,092

3,225

3,220

12,424

1,049

1,281

1,366

1,358

5,054

641

682

768

756

2,847

1,268

1,485

1,599

1,637

5,989

2,958

3,448

3,733

3,751

13,890❸ Soliciting activities (not thoroughly confirming with customers their needs and purposes, others)

113

85

❹ Insufficient or erroneous explanation about policy details, conditions and others

372

272

❺ Enrollment (conditions, restrictions, others)

1926❻ Error in insurance premium calculation

30

38❼ Staff interaction with customers

30

25❽ Contents of forms and other documents (application forms, invoices, leaflets, others)

20

17❾ Other

171

171

Subtotal

932

810❶ Insurance policies not reaching customers or errors in policies

29

23❷ Availability of payment in installments or account transfer

48

46❸ Procedures for changing policies

307

188

❹ Procedures for canceling policies

243

202

2. Management and protection of contracts, collection of premiums

Insurance claims payment: Response and etiquette
Response and etiquette

FY2019256

Insurance claims payments: Insurance claims payment
Contacting and responses

34.5
100.0

3,901

Enrollment: Others
Matters concerning enrollment not corresponding to the above

4,614
13,373

17

1,302

498

15.6

1,043

160

473

2,087

1. Contracting and soliciting activities

1,327

382

Percent of
Total (%)

606

Enrollment: Response and etiquette
Response and etiquette

Apr. 1, 2020–
Mar. 31, 2021

(Number of Comments of Dissatisfaction Only)
Item

Policy deficiencies

Subtotal

Dissatisfied(Number of Comments of Dissatisfaction Only)

Apr. - Jun.
2020

409

556

623

612

2,200

Insurance claims payments: Others❺ Processing of maturity repayment (processing delay, amount repaid, others)

53❻ Staff interaction with customers

1111❼ Other

6430

Subtotal

707

503

8

7

13

25

53

3,375

4,011

4,369

4,388

16,143❶ Amount of insurance claims paid

131

163

Matters concerning personal information

52

42

57

58

209

❷ Delay in response and method of response

716

557

Others

42

30

35

52

159

❸ Advisability of payment

43

17

7,738

8,775

9,235

9,601

35,349❹ Staff interaction with customers

229

167

670

989

1,099

935

3,693

Matters concerning payment not corresponding to the above
Subtotal: Total for insurance claims payments

Dissatisfied Total
Requests
Compliments

1,234

1,654

2,157

2,068

7,113

Total

9,642

11,41812,491

12,604

46,155

3. Insurance claims❺ Other

7

6

Subtotal

1,126

910

4. Other (including complaints on the handling of personal information)
Total

31

52

2,796

2,275

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2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library<Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2020 Auto Insurance)><Nissin Fire: Level of Customer Satisfaction (Fiscal 2020)>■ Level of Satisfaction regarding
Overall Claims Services■Overall Level of Satisfaction regarding Accident Response Services

Somewhat dissatisfied 1.2%
Neither satisfied
nor dissatisfied

0.8%

Very dissatisfied

0.8%

3.1%

■ Overall Level of Satisfaction regarding
Contract Procedures

Somewhatsatisfied

Neither satisfied nor
dissatisfied

3.4%

Somewhatdissatisfied
Very satisfied

6.3%

1.2%

46.0%

Neither satisfied
nor dissatisfied

Satisfied

41.8%

Very dissatisfied

Dissatisfied 0.9%

Dissatisfied 0.8%

Very satisfied
Dissatisfied

0.4%
Very dissatisfied

Satisfied

36.9%

Auto
Insurance

58.0%

Dissatisfied 0.8%
Very dissatisfied

0.6%
Neither satisfied nor
dissatisfied

0.2%

9.9％

3.1%

Satisfied

35.5%

Fire andAccident
Insurance

Very satisfied+ satisfied

Very satisfied

60.0%

88.3%
Status of customer feedback: Respective Group company websites<Tokio Marine & Nichido Life: Level of Customer Satisfaction (Fiscal 2020) >Neither satisfied
nor dissatisfied

7.2％■Overall Level of Satisfaction
at the Time of Enrollment(Overall Level of Satisfaction
regarding Contract Procedures,
Product Details, etc.)

Tokio Marine & Nichido: Number of customer comments received and customer sursvey results(in Japanese)

Very dissatisfied + dissatisfied

0.3%

Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)
Nisshin Fire: Response to customer complaints (in Japanese)

Very satisfied+ satisfied

92.5%

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2-2 Social Initiatives■Main Examples of Items That Have Been Developed and Improved Based on Customer
Feedback (Fiscal 2020)

Tokio Marine Group’s

2-3 Governance Initiatives

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Nisshin Fire
[Customer Feedback]Critical opinions and demands as well as compliments from customers are valuable assets for us to

On your notice of claims payment, the address you printed showed my name in katakana, which

provide more quality services to customers. Based on the Group’s basic policy related to customer

looked strange to me. I think you should use kanji (Chinese characters).

feedback, each company of Tokio Marine Group has formulated a response policy in order to develop[Response]a structure to utilize customer opinions for improving products and services.

We upgraded our system to create forms we provide to customers, and we can now create easy-toread customer forms using kanji characters.

Tokio Marine & Nichido[Customer Feedback]
I would like you to also provide a means to seek advice on insurance and complete contract

Status of Customer Feedback: Respective Group Company Websites
Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese)

procedures remotely.

Tokio Marine & Nichido Life: Major and specific development and improvement examples based on[Response]

customer feedback (in Japanese)

In December 2020, we introduced a system for auto insurance, which allows customers to virtually

Nisshin Fire: Examples of improvements that have been carried out based on customer feedback

complete contract procedures while having an online consultation with an agent.

(in Japanese)

Tokio Marine & Nichido Life
Increasing customer convenience when filing claims for surgery benefits (January 2021)[Customer Feedback]It takes time and money to request a medical certificate from a medical institution. Can you simplify
your procedures?
[Response]
In January 2021, we changed our procedures regarding certain surgeries and increased customer
convenience. Customers can now file claims by just submitting an application form and a copy ofreceipts issued by the medical institution.

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Marine Group’sGroup’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

2.2.7.4 Collaborating with Agents
Working Together with Agents to Improve Quality

Tokio Marine Group’s

2-3 Governance Initiatives

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products and services to customers and respond to an accident and other emergencies andbusiness soundness, stability and growth potential as an insurance agent, based on the standards
specified by the company. The General Insurance Total Planner qualification is the most prestigious
solicitor qualification given by The General Insurance Association of Japan to insurance solicitation

To provide safety and security that truly is based on customers’ points of view, Tokio Marine Group

professionals who have acquired consultation-related knowledge and operational skills on top of

endeavors to build partnerships based on trust and together improve the operational quality throughbasic knowledge of laws, tax affairs and other matters related to non-life insurance.

smooth communication with agents.
Going forward, we will promote reforms toward a new business model utilizing tablet devices and■The Role of Agents in Tokio Marine Groupsmartphones to realize an even more comfortable experience for customers. We will work hand-in-

In auto, life and other insurance, the role of agents in Tokio Marine Group is to protect customers

hand with our agents to deliver quality to all customers and gain higher recognition from customers.

from risks by providing various kinds of insurance products and services as intermediaries between
customers and each insurance company in the Group. Agents are carrying out a broad range ofNisshin Fire has also established its Customer Trust Standards for agent operations concerning

consulting activities such as introducing optimal insurance tailored to the needs of each customer

contract procedures, product presentations and response to customers involved in accidents orand quickly providing support to deliver security to customers in the event of disasters or accidents.

other incidents, as well as proceeding with initiatives accordingly to ensure that all its agents acrossJapan provide customers with the same, high level of services. Additionally, Nisshin Fire’s agent

For agents to meet customers’ expectations and trust and be indispensable persons truly relied upon

commission system places emphasis on providing services and support for customers especially at

by customers, each Tokio Marine Group company has been proceeding with initiatives directed

the time of contract procedures and accidents, and the company conducts an evaluation of the leveltoward its agents such as various kinds of training, establishment of administrative procedures and ITof achievement of operations as an agent to decide agents’ commissions.

systems and business administration management support.
■Sharing Information with Agents■Working Together with Agents on Initiatives to Improve the Quality of Operations

Tokio Marine & Nichido has developed the agent’s ICT system TNet* in order to readily provide

At Tokio Marine & Nichido, we define Anshin (“Reassuring”) Quality Standards as specific quality

functions that are related to insurance procedures and contracts management as well as various

standards that are indispensable for the products and services provided to customers and work

information and sales support tools that are necessary for agents in responding to customers.

together with agents to improve quality. In addition, with regard to an agent commission system,
we conduct assessments in terms of quality, growth (scale, revenue increase rate, claims ratio) andLooking ahead, the company has developed andpartnership (including consulting capability, quality of agent business administration and claims

introduced a new agent system ( TNEXT ) that

service response capability). By doing so, we have established a system to support agents thattakes advantage of the latest advancements indelivers sustainable growth by providing safety and security to customers and by always remaining

digital technologies in order to strengthen agents’

their first choice.

customer responsiveness.

As qualifications of excellent agents and salespersons (insurance solicitors), we use an internal system
to certify “Top-Quality Agents” and an external qualification program to certify “General Insurance
Total Planners.” The Top-Quality Agent certification is given to Tokio Marine & Nichido’s agents, which
demonstrate a superior level of performance overall in terms of the abilities to propose insurance* TNet is an online agent system provided by Tokio Marine& Nichido with the intent of supporting agents in enhancing the quality of insurance business operations and increasing operational efficiency.

TNet top screen

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Tokio Marine Group’s

2-2 Social Initiatives

Education and Training Systems for Agents

Tokio Marine Group’s

2-3 Governance Initiatives

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Sustainability LibraryWith regard to these practical activities, the company provides the latest programs for supporting thesales activities of participants, such as the adoption of Antore Hiroba, a website where participants

In order to meet customer expectations and earn their trust so that customers are able to consult us

can exchange information with each other. Also, the company gives salespersons opportunities toabout insurance with peace of mind, we support the development of professional human resources

continue helping each other to improve their skills after the completion of their training, including

through a qualifications system and training programs.

follow-up training at branch offices.

■Original Learning Program
In order to foster salespersons capable of providing meticulous and excellent services to customers,
Tokio Marine & Nichido offers a learning program that covers a broad range of operational knowledge
on product details, claims services, compliance and other business-related topics. A course on basic
products knowledge, in particular, is provided as a mandatory course, which salespersons must takebefore they engage in product sales. Salespersons can take each course through various means,including our online agent system (TNet).
Tokio Marine & Nichido Life Training College
Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College training
program for life insurance agents to develop professional insurance salespersons. In this program,for roughly four months agent salespersons and the company’s responsible employees take part
together in group training and web-based training, in which the most advanced training program has
been adopted, while also carrying out practical activities on the front lines of business.

■Agent Trainee System
With a view to responding to diversifying customer needs and nurturing corporate agents’ employees
who have excellent consulting capabilities to propose appropriate insurance products, Tokio Marine& Nichido has established an Insurance Planner System. It is a human resources development systemthat provides early-stage education, starting with the acquisition of knowledge on the policy renewal
process of the corresponding agents, to facilitate the learning of solicitation skills. Under this system,
agents’ employees are temporarily transferred to Tokio Marine & Nichido for a maximum of two years
to acquire specialized knowledge on insurance products, learn techniques of consultation-based
sales in a phased and systematic manner and gain solicitation skills. The goal is to enable them toassume the role of a professional salesperson highly specialized in his or her area of expertise at therespective corporate agents.
The program can also be utilized as a broader supportive measure to help agents grow, as it has
expanded its scope from specialized agents to include part-time agents in the auto, real estate andfinancial fields.
Nisshin Fire also operates the Risk Advisor Employee System, a similar trainee system to develop
specialized professional agents. The system is designed to acquire various knowledge and practicalwork experience that are necessary for selling insurance while being engaged in soliciting contracts
and related work for a certain period.

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2-2 Social Initiatives

2.2.8 Measures and Response to COVID-19

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2-3 Governance Initiatives

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Sustainability Library■Donations by Tokio Marine Group Companies and Employees
COVID-19 has spread globally and caused unprecedented impacts in various forms. In order for Tokio
Marine Group to promote its efforts against COVID-19 on a global basis, we have set a budget of 1

Tokio Marine Group has been taking measures to combat and respond to COVID-19.

billion yen for the period of two years from fiscal 2020 to fiscal 2021, which will be used by Tokio
Marine Holdings to match 50% of the amount donated by employees of Group companies in and■ Continuing Important Business Operations through Extensive Measures to Prevent theoutside Japan.

Spread of Infectious Diseases and Revising the Details and Procedures of Products
To sustain its function integral to social infrastructure, Tokio Marine Group is continuing to undertake

To date, we have made monetary donations to support financially challenged students for expenses

critical operations, including receiving loss reports, paying insurance claims and protecting insurance

to advance to higher education, tuition fees and living expenses; art and cultural organizations forced

policies, while working to prevent the spread of COVID-19 and ensure the safety of employees.

to suspend or curtail activities; medical institutions; single-parent households; and children orphanedby traffic accidents. Monetary donations have also been made to provide support for research andTokio Marine & Nichido has implemented emergency measures for policyholders affected bydevelopment of curative drugs and vaccines against COVID-19; international medical assistance;

COVID-19 to extend the period allowed for contract procedures and grace period for premium

learning and food assistance for children facing school closures; and support for prevention of

payments. During the period from April 23 to September 30, 2020, the company extended, with

infection for persons with disabilities. The Group also donated medical supplies stockpiled in-house

regard to compulsory auto liability insurance, the period for changing the insured vehicle or

to medical institutions and other entities across Japan (more than 300,000 N95 medical masks andcanceling or modifying the details of the policy upon transfer of title or vehicle replacement; themore than 10,000 items of protective clothing).

period for policy renewal to match the effective period of vehicle inspection certificates extended
by the government; and grace period for premium payments. For accident insurance, Super BusinessInsurance (liability clause) and other products that conventionally cover Classes I to III infectious
diseases specified in Japan’s Infectious Diseases Act, the company expanded the scope of coveragein April 2020 to the designated infectious diseases under the act, which include COVID-19. The
Infectious Diseases Act was then revised in February 2021, and COVID-19 was moved from thecategory of designated infectious diseases to the category of novel influenza and other infectious
diseases. The company accordingly revised its products to provide continued coverage for COVID-19.
For overseas travel insurance with coverage for diseases, the requirement for the period from theend of policy duration to the start of medical treatment has been relaxed from within 72 hours towithin 30 days for COVID-19. The company has also expanded the definition of hospitalization under
its medical and other insurance and decided to pay hospitalization and related benefits to cases inwhich COVID-19 patients stay at temporary facilities (including hotels) or at home as per doctor’s
instructions and receive treatments comparable to those provided by hospitals.
(As of August 1, 2021)

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Tokio Marine Group’s

2-2 Social Initiatives■ Providing “Medical Note,” an Online Medical Consultation Service, and Holding a Webinar(Tokio Marine & Nichido and Tokio Marine & Nichido Life)

Tokio Marine Group’s

2-3 Governance Initiatives

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Sustainability Library■Offering COVID-19 Vaccination Sites Free of Charge (August 2021)
For supporting swift and smooth implementation of vaccinations for preventing the spread of

To prevent the spread of COVID-19 and enable customers to consult and ask questions to healthcare
professionals from home, we provided the “Medical Note * 1” service to customers free of charge

COVID-19, Tokio Marine & Nichido has offered two of its own facilities, namely Tokio Marine & Nichido

from April 15 to June 30, 2020 and from January 12 to February 28, 2021. It is an online medical

City and Nerima-ku, respectively. The two local governments in Tokyo are using these facilities as aconsultation service of MedicalNote Inc., a capital and business alliance partner of Tokio Marine

venue for mass vaccinations.

Tama General Ground and Tokio Marine & Nichido Shakujii Sports Center, free of charge to Hachioji

Holdings. More specifically, “Medical Note” allows people who are worried about their symptoms toeasily, directly and individually consult and ask questions online to healthcare professionals, mainly

Tokio Marine Group will strive to resolve social issues while also working with local governments inmedical specialists. Customers who used the service during the said periods provided positive

order to accomplish the purpose of protecting customers and society in times of need, which the

feedback, saying that advice was to the point, reliable and quick and that the service eliminated theircompany has upheld since its founding, as well as continue to deliver safety and security to local

anxiety during the time when it was difficult to visit hospitals.

community members.

In January 2021, a free webinar on COVID-19 was held by MedicalNote for Tokio Marine & Nichido andTokio Marine & Nichido Life. The webinar invited Tokyo Medical Association Chairman Haruo Ozaki,
who is fighting against the virus on the frontline, to give a lecture and provide the latest information
on COVID-19, including updates on how it is transmitted and how to prevent it.
With regard to our Medical Assist *2 consultation service that comes with our insurance products, Tokio
Marine & Nichido Medical Service continues to provide medical consultation over the telephone.
As for COVID-19, we have been responding to customers seeking advice from these services inaccordance with the policy of the Ministry of Health, Labour and Welfare (MHLW) issued to thehealth departments in each prefecture as well as the guidelines of the National Institute of Infectious
Diseases, instructing those suspected of being infected with the novel coronavirus to consult a
COVID-19 consultation center.
*1 This service is provided within the scope of remote health and healthcare consultations as defined in MHLW’s guidelines forappropriate online medical consultations.
*2 This service is for policyholders of Tokio Marine & Nichido (excluding companies), insured persons (excluding companies)
and their respective families (spouses, blood relatives within the sixth degree and relatives by marriage within the third degree) and for policyholders of Tokio Marine & Nichido Life (excluding companies), insured persons and their respective families(spouses, blood relatives within the sixth degree and relatives by marriage within the third degree).

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Tokio Marine Group’s

2-2 Social Initiatives

2-3 Tokio Marine Group’s Governance Initiatives

2-3 Governance Initiatives

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Nomination Committee and Compensation Committee are discretionarily established in addition to
the fundamental structure of a company with an Audit & Supervisory Board. The Company believes
that the above structure is optimal at this point, and in light of the following measures taken, the2.3.1 Corporate Governance2.3.1.1 Tokio Marine Holdings Fundamental Corporate

Governance Policy

Company determines significant business execution by resolution of the Board of Directors as aninsurance holding company and makes high-quality decisions reflecting the insight of Outside
Directors and Outside Audit & Supervisory Board Members; Audit & Supervisory Board Members who
hold no voting rights at the Board of Directors meeting conduct unbiased and objective audits; andthe transparency of the decision-making process of nomination of and compensation for Directors,

To earn the trust of all people and society and achieve sustainable growth, Tokio Marine Group must

Audit & Supervisory Board Members and Executive Officers is ensured by those issues being

raise the quality of initiatives for “business strategies,” “governance” and “social responsibility” anddeliberated at the Nomination Committee and Compensation Committee.

build a structure for resilient, highly sound and transparent management as a global insurance group.

Corporate Governance System
General Meeting of Shareholders
Appointment/dismissal

is making efforts for compliance, fraud prevention, information security, privacy, respect for human

Coordinationrights, sustainability in the value chain and sustainable investment.
Through these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginningwith continuously enhancing shareholder value, and contribute to realizing a sustainable society.

Independent auditors

Accordingly, as initiatives serving as the basis of such a management structure, Tokio Marine Group

Evaluation of theappropriateness ofaccounting audit

Accounting audit

Appointment/dismissal

Audit & Supervisory
Board Members(Audit & Supervisory Board)
Business
Execution
SectionAppointment/dismissal
Recommendations

audit

Coordination

Nomination Committee

Board of Directors (Directors)

Recommendations

Management Meeting
Internal audit

Internal Audit Section

Compensation Committee

Planning and
Administrative Section

Internal audit

Reports
Subsidiaries, etc.

Internal Control Committee■ Basic Approach to Corporate Governance
Tokio Marine Holdings (“the Company”) is committed to the continuous enhancement of corporate

Record of Measures to Strengthen Corporate Governancevalue by fulfilling its responsibilities to customers, society, employees, shareholders/investors, future

FY2002

generations and other stakeholders as set forth in the Tokio Marine Group Corporate Philosophy.
Structure

Policy. In this policy, the Company defines the rights of shareholders and securing fairness, and theMembership

holding company and has formulated the Tokio Marine Holdings Fundamental Corporate Governance

FY2005July
Nomination
Committee
andCompensation
Committee
discretionallyestablished

FY2011FY2013

FY2015Compensation

FY2019FY2020

FY2021

June
4

June
5

June
6

3 (decreased in FY2005)

Non-Japanese
ExecutiveOﬃcers
Policies

FY2018

Ratio of Outside
Directors raised to
one -third

Outside Audit &Supervisory
2
Board Members

Tokio Marine Holdings Fundamental Corporate Governance Policy

FY2017June
4OutsideDirectors

responsibilities of the Board of Directors, etc.

FY2016

November
Evaluations of eﬀectiveness of Board of Directors (surveys administered to all Directors and Audit & Supervisory Board
Members) commenced

3

For this purpose, the Company recognizes the importance of establishing a sound and transparent
corporate governance system and exercising appropriate control over its Group companies as a

FY2004

April
Millea Holdings (currently
Tokio Marine Holdings)
established as a company
with an Audit & Supervisory
Board

June
First non-Japanese ExecutiveOﬃcer appointed

April
Millea Group Corporate
Philosophy established

August
4

June
6

April
5

April
6

June
5

May
Corporate Governance Policy formulatedMay
Corporate Governance Policy renamed Tokio Marine
Holdings Fundamental Corporate Governance Policy

NovemberAppointment conditions and dismissal
policies for the President revised

July
Stock options introduced

July
Ratios of performance-linked bonuses increased forcertain oﬃcers

July
Same as previous update

July
Share deliver
trust
introduced

2.3.1.2 Corporate Governance System

The Company complies with all principles of the Corporate Governance Code (prior to revisions in■Corporate Governance System

June 2021). The Company will continue to make efforts to enhance its corporate governance.

The Company’s corporate governance system is designed as a hybrid structure whereby the

Corporate Governance Report (in Japanese)
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Sustainability Librarysuperior corporate control system that can respond to societal trust.

The Board of Directors is responsible for deciding on important matters relating to the execution of
the Company’s business such as determining the Group’s business plan and various basic business• Outside Officers

policies, supervising the performance of individual Directors and establishing an effective internal

The presence of Outside Directors ensures the effective supervision of director performance by thecontrol system.

Board of Directors. In addition, Outside Directors provide advice based on their insight as experts invarious fields, thus ensuring an organization that enables appropriate decisions on important matters

The Company has established the Tokio Marine Holdings Fundamental Corporate Governance Policy

relating to the execution of the Company’s business. The presence of Outside Audit & Supervisory

regarding the Composition of the Board of Directors and Directors’ term of office and the Conditions

Board Members creates an auditing organization with an independent and objective perspective.

for selection of Directors.

Moreover, it enhances the effectiveness of the Audit & Supervisory Board and ensures an organizationthat maintains sound, transparent management.

Directors as a general rule, at least one-third shall be Outside Directors. In addition, Directors areappointed for a term of office of one year and may be reappointed. To ensure the effectiveness of

The Company has established conditions for selection and standards for determining independence

the Board of Directors, when selecting Directors, a balanced composition shall be established, with

( Tokio Marine Holdings Fundamental Corporate Governance Policy Article 18) when selecting Outside

viewpoints and specializations from diverse fields, as well as gender, internationality, career, and age.

Officers.

As of the end of June 2022, the Company had 14 Directors, of whom six were Outside Directors.
As of the end of June 2021, the Company has six Outside Directors and three Outside Audit &• Audit & Supervisory Board Members and Structure of the Audit & Supervisory Board

Supervisory Board Members and has determined their independence from the Company with

Audit & Supervisory Board Members, as an independent body entrusted by shareholders, audit thereference to the above criteria. Accordingly, the Company has registered all nine Outside Officers as

performance of Directors, with the aim of ensuring sound and fair management and accountability.

independent directors/auditors as prescribed by the Tokyo Stock Exchange.

Audit & Supervisory Board Members shall endeavor to conduct a high-quality audit in accordancewith the regulations of the Audit & Supervisory Board, auditing standards, auditing policies and• Compensation for Directors, Audit & Supervisory Board Members and Executive Officers

auditing plans determined by the Audit & Supervisory Board.

The Company shall ensure transparency, fairness and objectivity when determining compensation for
Directors, Audit & Supervisory Board Members and Executive Officers. The following structure shall

The Company shall have approximately five Audit & Supervisory Board Members, with a maximum

apply to compensation for Directors, Audit & Supervisory Board Members and Executive Officers.

of six set by the Articles of Incorporation. As a general rule, a majority shall be Outside Audit &Supervisory Board Members. As of the end of June 2021, the Company had five Audit & Supervisory

Applicable personnel

Fixed compensation

Performance-linked compensation

Stock compensation

Directors (Full-Time),
Executive Officers

○

○

○

Outside Directors,
Directors (Part-Time)

○

ー

○

Audit & Supervisory
Board Members

○

ー

ー

Board Members, of whom three were Outside Audit & Supervisory Board Members.
• Conditions for Selection of Directors and Audit & Supervisory Board Members
Directors of the Company and its principal business subsidiaries shall have a deep understanding of
the Company’s business type, possess a wide range of knowledge required for management, and as amember of the Board of Directors, have the ability to make decisions that are necessary to determine
significant business execution matters. Audit & Supervisory Board Members of the Company andits principal business subsidiaries shall have operational abilities and previous achievements andexperience, etc., as Audit & Supervisory Board Members, and through implementation of high quality* With respect to the component ratios of each type of compensation within the base amount of compensation for Directors
and Executive Officers, in principle, the higher their positions, the greater the ratios of performance-linked compensation andstock compensation become.

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The purpose of each type of compensation is as described below.

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this monitoring. The Internal Audit Section maintains close coordination with Audit & Supervisory
Board Members to ensure the effectiveness of their audits.

Compensation type

Purpose

Performance-linked
compensation

Performance-linked compensation reflects the performance of an organization or an individual
against the predetermined corporate and individual targets and is introduced to strengthen
individuals’ incentives to raise the Company’s corporate value.

Stock compensation

Stock compensation is linked to the Company’s share price and is introduced to encourage therecipients to fulfill their accountability to shareholders by sharing returns on the Company’s
shares with them.

Basic Policies for Internal Controls

The Board of Directors shall set the level of compensation for each position held by Directors andExecutive Officers according to their responsibilities, while taking into consideration factors such as
the business performance of the Company and the level of compensation in other companies.
Of the different types of compensation for Directors and Executive Officers, fixed compensationand performance-linked compensation shall be paid monthly, while stock compensation shall bedelivered upon resignation.
The Board of Directors shall determine the details of compensation to individual Directors andExecutive Officers and other important matters concerning compensation to Directors, Audit &Supervisory Board Members and Executive Officers. Decisions on any matter requiring consultations
with the Compensation Committee shall be made after obtaining opinions of the said Committee.

2.3.1.3 Internal Control■ Internal Control
The Company has formulated Basic Policies for Internal Controls. In accordance with these policies,
the Company has established an internal control system for the entire Tokio Marine Group thatencompasses structures for management control, compliance, risk management and internal
auditing of Group companies. In addition, the Company monitors the status and practical applicationof its internal control system. The Internal Control Committee deliberates on the results of thismonitoring, and the Board of Directors confirms the details of these deliberations. Moreover, theCompany continually strengthens and improves its internal control system in light of the results of2021 Sustainability Report

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2-2 Social Initiatives

2.3.2 Compliance
Tokio Marine Group, which places customer trust at the foundation of all its activities, isimplementing various compliance-related initiatives based on its belief that it is important tothoroughly implement compliance through its day-to-day business, with employees and agents
maintaining high ethical standards.

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Tokio Marine Group defines compliance as “observing applicable laws, rules and regulations andinternal regulations and conducting fair and equitable business activities within social norms” andthoroughly implements compliance in this manner.
Tokio Marine Holdings Compliance2.3.2.3 Anti-Corruption Initiatives■ Anti-Corruption Initiatives

2.3.2.1 Code of Conduct

Tokio Marine Group strives to resolve issues faced by society by making the most of its abundant
knowledge and experience accumulated over many years in the insurance business. We contribute to

Tokio Marine Group is committed to the continuous enhancement of its corporate value, withcustomer trust at the base of all its activities. The Tokio Marine Group Code of Conduct sets forthethical standards that are essential for translating this Corporate Philosophy into action froma compliance perspective, and shall be given the highest priority in all aspects of our businessthe creation of a safe, secure and sustainable future while continuously raising our corporate value
with the aim of becoming a “Good Company” trusted by local communities and society at large. Our
anti-corruption activities are designed to help us become a “Good Company” and are indispensable
in the creation of a sustainable future.

operations and activities.
Tokio Marine Group Code of Conduct (excerpt)

2.3.2.2 Compliance System for Tokio Marine Group

Tokio Marine Group formulated the Tokio Marine Group Sustainability Charter in 2004. It states, “While
striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspectsof our business activities.” With this in mind, we are committed to promoting fair operating practices(including anti-corruption) in accordance with international standards. Pledging agreement with
the intent and purpose of the United Nations Global Compact (UNGC) in 2015, we are working on
activities based on The Ten Principles of the UNGC relating to human rights, labor, the environment
and anti-corruption.
Tokio Marine & Nichido, the Group’s major insurance company, states in its Code of Conduct a
dedication to compliance with laws, regulations and internal rules, to the exercise of sincere andfair corporate activities that do not run counter to social norms, and to not taking advantage of
its position to obtain cash or other illicit gains, violate laws and regulations or accept or give gifts,
donations, entertainment or other forms of bribery that are socially inappropriate. As such, we areworking hard to prevent corruption throughout our business activities. In addition, at our Group
companies in Japan and overseas, we are striving to prevent corruption through compliance withlocal laws and regulations and by adopting a compliance framework in due consideration of the laws
and regulations of each country relating to the prohibition of bribery to public servants and otherparties of other countries.
■Compliance Training and Various Forms of Assessments

Organizational Framework

The Group nurtures an awareness of compliance while providing persons in charge of business
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operations with necessary knowledge about compliance through training on laws, regulations andwith anti-social forces and forcefully repudiate any illicit demands made by them as a basic

internal regulations, etc., with which directors, officers and employees must comply. In addition,

matter in the application of its Corporate Philosophy. In association with lawyers, police and other

the Group prepares and implements various measures to ensure compliance. The Group monitors

professionals, it will respond to anti-social forces in an uncompromising and organized manner.

the effectiveness of these measures through self-assessments by each Group company and internal
audits by the Company and Group companies. Tokio Marine & Nichido's employees performance<Basic Principles to Prevent Damage from Anti-Social Forces>

appraisal system evaluates each employee's "Competency" and "Work Performances". "Competency"❶ Take action as a unified organizationis measured for evaluating whether expected actions including compliance actions are taken. "WorkWith regard to illicit demands from anti-social forces, we will take action as a unified organization

Performance" is measured for evaluating whether expected work/business results including GHG

without leaving it to the person or the department in charge. In addition, we will ensure the safety ofemissions reductions targets for Sustainability Key Persons are achieved.

officers and employees who are tasked with handling illicit demands from anti-social forces.
❷ Contact relevant external institutions that specialize in such matters■Hotline System (Internal Whistle Blower System)

In preparation for illicit demands from anti-social forces, we will always endeavor to build

There may be cases where it is not appropriate to report an occupational compliance violation

relationships of close cooperation with external specialized institutions, including police, anti-(including acts that may cause a violation) through a usual reporting channel set up within theviolence promotion centers and lawyers, and coordinate with such institutions as necessary in caseorganization. To prepare for such cases, we operate internal and external hotlines (whistle blower

illicit demands are made.

contact points) to receive reports and inquiries from persons who work within the Group (including❸ Sever all known relationships, including transactions

those who have retired within one year). We clearly specify in our regulations that we will never allow

We will not have any relationship with anti-social forces, including business relationships (including

persons making such reports or inquiries and those cooperating in investigations to be exposedtransactions through business partners). We will also repudiate any illicit demands from anti-social

to negative consequences because of their action and keep details of reports and inquiries strictly

forces.

confidential. However, our hotline is a contact point set up to receive reports from those who work

❹ Take legal action at either the civil or criminal level for any contingency

within the Group (including those who have retired within one year), even if we, Tokio Mairne

We will take both civil and criminal action against illicit demands from anti-social forces.

Holdings, receives a report on an occupational compliance violation (including acts that may cause❺ Prohibit backroom deals and funding

a violation) from other business partners, etc. that have a collaborative relationship based on the

We will never make backroom deals to cover up a case even if a misconduct of a Tokio Marine Group

contract with the Group, we are also responding to it in line with the above procedure.

company has resulted in an illicit demand from anti-social forces. We will never provide funds to anti-

Tokio Marine Group Compliancesocial forces in any form, such as giving rebates, inflating profits or dispatching employees.

2.3.2.4 Response to Anti-Social Forces

2.3.2.5 Initiatives Concerning Appropriate Tax Reporting

Tokio Marine Group has formulated the Tokio Marine Group Basic Policies Concerning Responses[Tokio Marine Group Global Tax Policy]

to Anti-social Forces so that Group companies can resist anti-social forces and make concerted andTokio Marine Group has formulated the Basic Policies for Accounting and the Group’s Basic Policy

uniform responses. Initiatives are being promoted based on the Basic Stance and the Basic Principles

for Internal Controls over Financial Reporting and established a structure for ascertaining theto Prevent Damage from Anti-Social Forces.

Company’s consolidated financial condition and the financial condition of Group companies andfor appropriately undertaking approval and reporting procedures directed at shareholders and[Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces (Excerpt)]

supervisory agencies as well as for tax reporting.

<Basic Stance>
Article 4: To ensure it consistently undertakes fair management and widely contributes to theWith regard to tax compliance, considering that proper tax payment is a corporate social

development of society as a good corporate citizen, Tokio Marine Group shall sever all relationships

responsibility and that the strengthening of the international taxation framework is progressing
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rapidly, Tokio Marine Group files highly transparent and appropriate tax returns for the entire Group❹ Approach to Tax Riskin accordance with the following Global Tax Policy.

The Group is cautious to review potential significant tax risks before making business decisions. The
Group carries out necessary due diligence and consults with external experts and tax authorities as❶ Basic Approachrequired.

Tokio Marine Group is committed to the continuous enhancement of its corporate value, withcustomer trust at the base of all its activities.

The Group proactively manages transfer pricing and ensures that inter-company transactions are
conducted based on the arm’s length principle, in accordance with OECD transfer pricing guidelines

Not only does the Group assiduously comply with all local tax laws and regulations in the countries

and applicable local tax rules. The Group complies with all necessary transfer pricing documentation

where there are operations, there is also a strong commitment to respect the traditions, cultures andrequirements.

practices in these countries. Business is conducted in a fair and equitable way conforming with social
norms.

❺ Relationship with Tax Authorities
The Group is transparent in its dealings with tax authorities and proactively manages the relationship

The tax policy follows this commitment and the Group seeks to maintain a robust tax managementwith these authorities, based on open communication and presentation of the relevant facts asframework, whilst achieving appropriate tax payments through understanding and applying tax

appropriate.

rules.

Income taxes by country and region (fiscal 2020)

This approach is intended to further enhance corporate value.

Country

Profit(Loss)
Revenues before
tax

Incometax
Accrued(current
year)

IncomeTax
Paid(Unit billions of yen, people)

Numberof employees

In accordance with “Tokio Marine Group Basic Policies for Accounting,” the Group ensures timely andE. design Insurance Co., Ltd.

Japan

39,717

2,009

1,174

588

35,053rules, such as OECD transfer pricing guidelines.
Tokio Marine Holdings strives to maintain a robust tax management framework utilizing effective
cooperation throughout the Group.

Major business

Tokio Marine & Nichido Fire Insurance Domestic non-life insuranceCo., Ltd.
Nisshin Fire & Marine Insurance
Domestic non-life insuranceCo., Ltd.

❷ Maintaining a Robust Tax Management Framework
appropriate tax compliance, including return submissions. The Group also adheres to the relevant tax

Names of the resident entities

United States

13,051

1,280

365

288

9,505

❸ Achieving Appropriate Tax Payments

Domestic non-life insurance

Tokio Marine Millea SAST Insurance
Domestic non-life insuranceCo., Ltd.
Tokio Marine & Nichido Life Insurance Domestic life insuranceCo., Ltd.
Tokio Marine Asset Management
Financial and general businesses
Co., Ltd.
Tokio Marine North America, Inc.

International insurance

Philadelphia Consolidated Holding
Corp.

International insurance

Delphi Financial Group, Inc.

International insurance

HCC Insurance Holdings, Inc.

International insurance

Privilege Underwriters, Inc.

International insurance

2,074

Tokio Marine Seguradora S.A.

International insurance

The Group comprehensively manages all business endeavors, including any relevant tax

Brazil

1,369

161

considerations. The Group ensures that where appropriate the Group applies tax incentives,

United Kingdom

2,786

178

25

58

1,244

Tokio Marine Kiln Group Limited

International insurance

Malaysia

685

55

13

18

1,347

International insurance

Other countries
and regions

Tokio Marine Insurans (Malaysia)
BerhadTokio Marine Safety Insurance(Thailand) Public Company Limited

2,737

48

41

43

5,189

Tokio Marine Asia Pte. Ltd.

International insurance

Tokio Marine Life Insurance Singapore Ltd.

International insurance

Consolidation
adjustments, etc.

(5,735)(2,115)

-

-

-

Total

54,611

1,618

1,781

1,061

54,412

exemptions and allowances, optimizing its tax position.
All tax planning initiatives follow the substance and purpose of our business activities. The Group
does not engage in tax planning such as using tax-free or low tax jurisdictions (known as tax havens)solely to reduce tax, without a suitable commercial rationale or in a way contrary to the purpose of
relevant tax laws and regulations.

160

63

International insurance* The figures conform to the calculation method of Country by Country Reporting.

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2.3.3.3 Basic Policy for Responding to Disasters

To ensure financial soundness and appropriateness of business operations, Tokio Marine■Basic Policy for Responding to Disasters (Tokio Marine & Nichido)Group identifies the various risks surrounding it in a comprehensive manner and implements

In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has aappropriate risk management corresponding to the characteristics, status and other attributes of

crucial social mission of ensuring that it can continue its important business operations as a non-the risks.

life insurer such as receiving loss reports, paying claims, maturity refunds and other payables andTokio Marine Holdings Risk Management

2.3.3.1 Basic Policies for Risk Management
Tokio Marine Holdings promotes the development and enhancement of the risk management systemconcluding policies in both the disaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of theBusiness Continuity Plan for Disasters and formulated a business continuity plan (BCP).
Tokio Marine & Nichido’s Business Continuity Plan for Disasters, excerpt (PDF/115.5KB) (in Japanese)for the entire Group in accordance with the Tokio Marine Group’s Basic Policies for Risk Management.
The Company also manages quantitative risks for the Group in order to maintain credit ratings and<Basic Policies of the Business Continuity Plan for Disasters>

to forestall insolvency in accordance with the Tokio Marine Group’s Basic Policies for Integrated Risk

❶ Principles of employees’ conduct in times of disasters

Management. Among various risks, the Company recognizes that insurance underwriting risks and

The priority order for employees’ conduct in times of disasters is as follows.

investment risks must be managed as sources of earnings. The Company therefore controls these• Assure the safety of human life

risks considering the balance between risk and return. The Company also identifies administrative• Cooperate in securing the safety of local communities

risks, system risks and other associated risks (such as operational risks) that arise from the Group’s• Continue important operations (business continuity)business activities and strives to prevent the occurrence of or reduce these risks.
Examples of Emerging Risks

In other words, the principle of employees’ conduct is to give precedence to “assure the safety ofhuman life” and “cooperate in securing the safety of local communities” before conduct related to

2.3.3.2 Risk Management System“business continuity.”

The Company presents its basic policies for risk management and provides instruction, guidance,❷ Basic policy for business continuity

monitoring and other services to domestic and overseas Group companies through the Risk

The following three business operations shall be regarded as important during a disaster.

Management Department and the Business Divisions. Group companies establish risk management

Management resources (personnel, funds) shall be accordingly transferred as needed and top priority

policies in line with the policies of the Group and execute risk management independently.

shall be given to the continuation of these important business operations.
• Receiving of loss reports

Through the above measures, the Company executes proper risk management and ensures stable• Payment of claims, maturity refunds and other payables

business operations of the entire Group.

• Conclusion of insurance contracts

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2-2 Social Initiatives■ Building a Structure for Paying Insurance Claims in the Event of a Disaster Striking the Tokyo
Metropolitan Area
At Tokio Marine & Nichido, should the head office facilities in particular become unusable because ofa natural disaster striking the metropolitan area, such as a major earthquake or large-scale flooding
due to a typhoon, earthquake claims cases for residential earthquake insurance shall be handled in
the Kansai region. Additionally, backup offices shall be launched at multiple bases throughout Japan,
including in the Kansai region, and claims payment service responses, excluding on-site assessments
after receiving claims, shall be made by all branches throughout Japan.
If the metropolitan area is struck by a disaster, a Claims Service Headquarters would be set up within
the Head Office Disaster Response Headquarters. At the same time, a satellite office led by the Claims
Service Department in charge of Tokyo, Chiba, Saitama and Kanagawa prefectures shall be set up andwill accept support personnel from throughout Japan and handle customer responses, mainly on-siteclaims assessments, in disaster-stricken areas.
The infrastructure needed to provide claims services swiftly to the metropolitan area in the eventof a natural disaster has been built in advance in the locations where the above-mentioned backup
offices and satellite offices would be established. In this way, a structure for claims payment services
during times of emergency is being established. Non-earthquake regular claims cases, including forautomobile accidents, shall be allocated to and handled by claims service bases throughout Japanprescribed in advance. Preparations are under way to quickly establish a structure to respond to asituation when an infectious disease breaks out simultaneously during a natural disaster.

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2.3.4 Information Security
The Legal & Compliance Department of Tokio Marine Holdings supervises information security forthe entire Group as the controlling department while sections in charge of information security
have been established at each Group company. In this manner, the Group is working to build an
effective management structure for information security.
Tokio Marine Group Basic Policies for Information Security Management

2.3.4.1 Basic Policies on Information Security
Tokio Marine Holdings recognizes the importance of personal information and confidential
information (“information assets”). To ensure the appropriateness and trustworthiness of Tokio Marine
Group’s operations, we have formulated the “Tokio Marine Group Policies for Information Security
Management” and use appropriate methods to conduct information security management at eachcompany in accordance with their line of business, scale, location and other factors.
With regard to the EU General Data Protection Regulation (GDPR), which came into effect on May 25,
2018, the Group is also taking necessary measures based on the results of the Group’s field survey
on personal data in the EU. Based on the “Tokio Marine Group Policies for Information Security
Management,” each company establishes departments to oversee information security management
and formulate policies and regulations. To protect information assets from various information
leakage risks, including leak, loss and unauthorized use, we ensure the confidentiality of information
assets and manage them so that they can be used when necessary. Furthermore, the Company
regularly monitors the information security management of Group companies, setting up structuresand providing information when necessary.
• Privacy Policy<Tokio Marine Group Privacy Policy>
Tokio Marine Group (the “Group”) is committed to the continuous enhancement of corporate value,with customer trust at the foundation of all its activities. Guided by this corporate philosophy, we,the Group, shall comply with the Act on the Protection of Personal Information, Act on the Use of
Numbers to Identify a Specific Individual in the Administrative Procedure and other relevant laws,
rules, regulations and guidelines, appropriately manage personal information, individual number

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2.3.4.2 Initiatives for Information Security and Cyber Security

described below, and implement other appropriate security measures for the protection of personal
information of our customers.
*“Personal information” and “personal data” provided in this Privacy Policy exclude Specific Personal Information, etc.

• Information Security Management System
We thoroughly adhere to information security management rules to prevent information leakages. In
particular, each Group company is adopting physical and technological safety control measures that

1. We shall acquire personal information and Specific Personal Information, etc., of our customers ininclude locking away customers’ personal information and confidential documents when not in use,a manner that is both legal and fair. Unless prescribed by laws, rules or regulations, we shall notify

placing restrictions on taking documents and other items outside the company, using encryption andor publicize the purposes for using personal information and Specific Personal Information, etc., ofsetting passwords for electronic information.

our customers and shall use such information within these limits.
2. Unless prescribed by laws, rules or regulations, we shall not provide personal information of

Tokio Marine & Nichido has installed thin-client* terminals for its in-house intranet. Thin-client

our customers to third parties without prior consent of each such customer. We do not provide

terminals are not equipped with hard disks and information is centrally managed and deployed fromSpecific Personal Information, etc., to third parties except in cases provided by law. There shall bea server, which thereby further strengthens information security.

no joint use of Specific Personal Information, etc., with Group companies and business partners.
Additionally, unless otherwise prescribed by laws, rules or regulations, when we provide personal* A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by theserverdata to a third party, we shall record the matters pertaining to the provision, and when we
acquire personal data from a third party, we shall verify and record the matters pertaining to the• Acquisition of External Certificationacquisition.

Tokio Marine Group has acquired external certification for information security including Information

3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of

Security Management System (ISMS) certification. These achievements recognize the initiatives

personal information and Specific Personal Information, etc., of our customers. When we contract

taken within the Group to protect personal information. The Group intends to make continuous

out the management of personal information and Specific Personal Information, etc., of our

improvements and to strengthen further its information security management structure.

customers to an outside service provider, we shall supervise the service provider appropriately, as
needed.

• Training Programs and Assessments on Information Security

4. Whenever we receive requests from our customers to view or update their personal data andTokio Marine Group periodically provides training programs for its employees and agents andSpecific Personal Information, etc., that we hold, we shall respond promptly in accordance with

conducts assessments to raise awareness of information security and promote appropriate

laws, rules and regulations. We also welcome comments and questions regarding the management

management.

of personal information and Specific Personal Information, etc., of our customers.
5. We shall provide thorough supervision, instructions and education to our employees who handle
personal information, Specific Personal Information, etc., and anonymized information of ourcustomers to ensure that such information is managed appropriately.
6. We shall continue to revise and aim to improve our internal systems and procedures to protect thepersonal information of our customers.
Tokio Marine Holdings Privacy Policy

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2.3.5 Sustainability in the Value Chain
Primarily through Tokio Marine & Nichido, the Group is executing environmental, social andgovernance (ESG) initiatives that are integrated into the value chain. As for sustainability in thevalue chain, we are engaging in three initiatives. These are supply chain management in which
we fulfill our social responsibilities together with business partners; promotion of ESG initiatives
among customers, projects and companies, to whom and which we provide products and services;

Tokio Marine & Nichido Group Principle of Transaction
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims torealize sustainable development with business partners (purchasers and consignees) and to fulfill
its social responsibilities.

and sustainable investments that give due consideration to ESG issues in investment activities.

2.3.5.1 Supply Chain Management
In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility
and achieving sustainable development together with its business partners and at raising customer
protection and convenience and assuring the soundness and appropriateness of its business.
■Fulfilling Social Responsibilities Together with Business Partners
To implement ESG initiatives that are integrated into the value chain, Tokio Marine Holdings aims

❶ Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country
and area when conducting transactions. We make every effort to reject relationships with antisocial forces and any undue claims from them.
❷ Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based oncomprehensive consideration of compliance with laws, regulations and social norms, businessconditions, reliability, environmental activities, quality and prices of products, services andcertainty of delivery period, among others.

to have Tokio Marine Group and business partners fulfill their social responsibility and achievesustainable development together. In working to realize this objective, Tokio Marine & Nichido
formulated the Principle of Transactions, which outlines the items that should be followed in termsof conducting transactions, and is applying this across its Group. Tokio Marine & Nichido issues
the Principle of Transactions to such Group business partners as suppliers and subcontractors andrequests that these business partners promote initiatives for “compliance with laws, regulations andsocial norms,” “promoting fair and honest transactions,” “thorough information management” and“consideration for the environment.”
Through a questionnaire that is given once every two or three years, Tokio Marine & Nichido
questions suppliers and subcontractors about the implementation of the contents of the Principle ofTransactions. The results of the questionnaire are compiled and are reflected in the next fiscal year’s
action plan for the value chain.

❸ Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of
information acquired through business partners.
❹ Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on theenvironment (purchase of green products) and works in cooperation with business partners topromote the creation of a recycling-oriented society.
❺ Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust throughfrequent communication with domestic and overseas business partners and mutually gaining a
deeper understanding.

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2.3.5.2 Policies for Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management inorder to protect customers, enhance convenience and ensure the soundness and appropriateness of
its operations in the event of outsourcing a portion or all of its operations.
Based on these policies, Tokio Marine & Nichido selects its contractors according to the Standard for
Selecting Outsourcing Contractors and the Information Security Management System Standard. At
the same time, each year the company conducts investigations of the actual status of outsourcing
contractors based on the Regulations Related to Outsourcing Contractor Management, which
stipulate the management system for outsourcing contractors, and makes improvements when
inadequacies are discovered.
In the future as well, Tokio Marine Group will promote initiatives integrated into the value chain
together with its business partners.

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2.3.5.4 Efforts to Promote ESG Initiatives throughthe Provision of Products and Services
Tokio Marine Group strives to gain an understanding of ESG risks that have a significant impact
on society and utilize the knowledge accumulated through its participation in various studies andinternational initiatives to develop insurance products and services while working with customers
and business partners to respond to these risks.
Tokio Marine Group’s Eight Material Areas and 17 SDG Goals
Engagement with Brokers on climate-related risks and opportunities■System for Sustainable Consumption
Tokio Marine Group developed microinsurance and weather insurance for low-income earners inthose developing countries with vulnerability to climate change, natural disasters, illnesses andaccidents. Also, Tokio Marine Group supplies products and services that support the building andintroduction of renewable energy facilities and also operates the Green Gift Project. Under thisproject, when customers choose web-based insurance contracts on our website, Tokio Marine &2.3.5.3 Study and Research on Promotion of ESG Initiatives

through the Provision of Products and Services

Nichido donates funds corresponding to a portion of the value of the reduction in paper used tosupport environmental protection activities in Japan and overseas. The organizational structures forundertaking these initiatives are as follows.

Environmental, social and governance (ESG) factors facing society are increasingly affecting
Initiatives

traditional risks. Tokio Marine Group believes that one of its crucial responsibilities is to provide

Company

high-quality and reliable products and services while working with customers and business partners
to understand and respond to ESG risks that have a significant impact on society. To fulfill thisMicroinsurance and weather insurance (India)

IFFCO-TOKIO General Insurance Co. Ltd.

Products and services that support the building andintroduction of renewable energy facilities

Tokio Marine & Nichido (Sales Development
Department, Sales Department)

Green Gift Project

Tokio Marine & Nichido (Sales Planning Department, Sustainability Department)

responsibility, Tokio Marine Group will promote ESG initiatives through the provision of products
and services across its sphere of influence based on the United Nations Environmental Programme
Finance Initiative – Principles for Sustainable Insurance (UNEP FI-PSI).
Special Feature: Research on Climate Change and Natural Disaster Risks Underpinning Environmental
Initiatives

United Nations Environmental Programme Finance Initiative – Principles for Sustainable

Major ESG products of Tokio Marine Group with impact or values (PDF/488KB)

Insurance (UNEP FI-PSI)
https://www.unepfi.org/
https://www.unepfi.org/psi/
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Sustainability Library■ESG Integration into Insurance Underwriting Risk Management

Tokio Marine & Nichido will continue to offer Eco Mark-certified auto insurance products that have a

In July 2017, Tokio Marine & Nichido revised its Insurance Product Development and Revision

low environmental impact throughout the lifecycle and is recognized as beneficial for environmental

Procedure so as to include CSV (resolving social issues through business) as one of the goals ofpreservation.

product development and revision, and also provides environmental and social risks as checkpoints
for reducing risks when developing and/or revising an insurance product.
Additionally, in April 2018, Tokio Marine & Nichido revised its Insurance Underwriting Risk

2.3.5.5 Study and Research on Sustainable Investments andFinancing

Management Manual so as to clearly include environmental and social factors as the checkpoints for

Tokio Marine Group believes that one of its basic roles is to give consideration to the environment,

insurance product development and revision.

including climate change, as well as to society and governance in its investment and financing
operations and contribute to the creation of a sustainable society. The sustainable growth of society■ First Auto Insurance Eco Mark Certification Acquired for Financial Products and Continuous

is essential in securing long-term, stable income through investments. In an effort to solve various
environmental, social and governance (ESG) issues, we join study and research activities such as theCertification
Ever since acquiring the first auto insurance Eco Mark certification for financial products from the

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI), UN Principles for Responsible Investment

Japan Environment Association (JEA) in December 2010, Tokio Marine & Nichido continues to receive(PRI), Principles for Financial Action for the 21st Century and the Japan Sustainable Investment Forumcertification annually for its efforts to promote various initiatives in the environment-related field.

and leverage the findings of these activities to execute sustainable investments and financing.

*1

These included promotion of the Green Gift Project, dissemination of information on eco-safe driving
and accident reduction via the company website, increased use of recycled parts in auto repairs andTokio Marine Group is making group-wide efforts to promote sustainable investments and financing,premium discount services for hybrid, electric and compressed natural gas vehicles.

and Tokio Marine & Nichido and Tokio Marine Asset Management, two companies accounting for asignificant portion of the Group’s entire investment activities, have become a signatory to the UN-

In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA,

supported PRI.

becoming the first company in the financial industry to receive an Eco Mark award. In granting theaward, JEA highly recognized the company’s efforts to promote the widespread use and increase theUnited Nations Environment Programme Finance Initiatives – Principles for Sustainablevisibility of Eco Mark-certified auto insurance products (creation of Eco Mark awareness posters andInsurance (UNEP FI-PSI)

extensive use of the Eco Mark label on auto insurance leaflets and renewal notices) and to offer eco-https://www.unepfi.org/

friendly auto insurance that allows policyholders to participate in activities to reduce environmental

https://www.unepfi.org/psi/

impact through the Green Gift Project. Becoming carbon neutral in its domestic business activities infiscal 2009 and 2010 was another point that was recognized by JEA.

UN Principles for Responsible Investment (PRI)
https://www.unpri.org/*1 The Eco Mark environmental label is granted to products thatare certified as having less impact on the environment throughout
their lifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the
Eco Mark. Awards are presented to companies and organizations
proactively engaged in activities to achieve the objective of the
Eco Mark project: “Creation of a sustainable society through thewise choice of environment-friendly products by consumers andenvironment improvement efforts by companies.”

Principles for Financial Action for the 21st Century
https://www.pfa21.jp/

Japan Sustainable Investment Forum
http://www.jsif.jp.net/

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2.3.5.6 Policies and Operational System for Sustainable

Investments and Financing
With Tokio Marine Asset Management and Tokio Marine & Nichido taking the lead, Tokio Marine
Group has formulated sustainable investment policies and aims for the sustainable growth ofinvestee companies and thus promotes such initiatives as holding constructive “purposeful dialogue”
with investee companies and publicly announcing the exercise of voting rights and the results of theexercise of voting rights.
■Asset Management Policies
The asset management policies of Tokio Marine & Nichido and Tokio Marine Asset Management are
as follows.
<Asset Management Policy from the Tokio Marine & Nichido Disclosure Report 2021 (excerpt)>
Besides focusing on safety, profitability and liquidity in preparation for the payment of insurance
claims, Tokio Marine & Nichido also undertakes asset management that contributes to society andpublic welfare. For this reason, with a main focus on Asset Liability Management (ALM), Tokio Marine& Nichido aims at securing long-term, stable income and carrying out efficient liquidity management
under appropriate risk control giving due consideration to the characteristics of insurance products.
https://www.tokiomarine-nichido.co.jp/company/pdf/TMNF 2021 d.pdf (in Japanese)

Additionally, in order to fulfill its corporate social responsibility, Tokio Marine & Nichido posts its
ESG Investment and Financing Policy, which also gives appropriate consideration to ESG and othernonfinancial elements, at the link listed below.
<ESG Investment and Financing Policy from Tokio Marine & Nichido’s Corporate Website

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Tokio Marine & Nichido envisions to be a “Good Company” that supports customers and local
communities in times of need even 100 years from now. To achieve this goal, we will integrateconsideration for society and public welfare into our asset management process based on our social
responsibility as a non-life insurance company and contribute to the creation of a safe, secure andsustainable future.
https://www.tokiomarine-nichido.co.jp/company/about/policy/stewardship.html (in Japanese)<Tokio Marine Asset Management>
One of Tokio Marine Asset Management’s management principles is to contribute to the developmentof an enriched and comfortable social life and economic growth of society. Tokio Marine AssetManagement, in conformance with its fiduciary responsibility, executes responsible investments that
not only focus on financial elements of investee companies but also appropriately consider nonfinancial elements such as environmental, social and governance (ESG) issues. At the same time, Tokio
Marine Asset Management actively engages investee companies to promote their growth over the
medium to long term with the aim of increasing medium- to long-term returns for customers.
Tokio Marine Asset Management adopts an ESG integration approach, which integratedly ascertains
and systematically evaluates financial and non-financial elements, into its investment decision
process. This process is commonly applied to all asset classes based on the recognition that ESG
integration enables even higher-precision company analysis and investment decisions.
Tokio Marine Asset Management regards ESG as a fundamental evaluation category to ensure
medium- to long-term returns for customers and has positioned governance as the key focal pointin company evaluation while also appropriately considering environmental, social and other nonfinancial elements.
https://www.tokiomarineam.com/sustainability/(excerpt)>
Specifically, as a signatory to the Principles for Responsible Investment (PRI) supported by theUnited Nations, we will promote environmental, social and governance (ESG) investments andfinancing, which take into account both financial information and ESG elements, and seek to increase
investment performance over the medium to long term and to resolve social issues.

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Sustainability Library■Asset Management Structure

In May 2014, Tokio Marine & Nichido agreed with the intent of the Principles for Responsible

The asset management structures of Tokio Marine & Nichido and Tokio Marine Asset Management are

Institutional Investors (Japan’s Stewardship Code) and also announced it would adopt the Code.

as follows.

Since then, the company has been reviewing its Policy on Japan’s Stewardship Code and other related
policy in a timely manner based on the revisions made to the Code.

<Tokio Marine & Nichido>

Tokio Marine & Nichido: Policy on Japan’s Stewardship Code and Other Related Policy (in Japanese)

At Tokio Marine & Nichido, ESG investment planning is carried out in the Financial Planning
Department and sustainable investment and financing initiatives are implemented in collaboration

In May 2014, Tokio Marine Asset Management (TMAM) announced its adoption of the Principles forwith the Corporate Asset Management Department/Investment Management Department, which

Responsible Institutional Investors (Japan’s Stewardship Code). Since then, the company has been

execute transactions. Moreover, by receiving the evaluation of an external organization through PRI’s

reviewing its TMAM Stewardship Statement in a timely manner based on revisions to the Code.

annual assessment, Tokio Marine & Nichido is identifying any issues in its efforts and process related

Tokio Marine Asset Management: Stewardship Statement (in Japanese)to ESG investments and financing for continuous improvement.
<Tokio Marine Asset Management>

2.3.5.7 Efforts for Sustainable Investments

Tokio Marine Asset Management has established the Responsible Investment Committee, led by

Tokio Marine Group contributes to the creation of a safe, secure and sustainable future together withthe head of the Investment Business Division and comprising asset managers of each asset classits stakeholders by developing and providing ESG investment products.

and other relevant parties, to formulate responsible investment policies and establish required
processes. The committee also creates basic policies and guidelines for the exercise of voting rights.

■Provision of the Global SDGs Equity Fund

Tokio Marine Asset Management will work to further deepen its understanding of responsible

In December 2007, Tokio Marine Asset Management launched the Global SDGs Equity Fund, an

investment, which is a responsibility of an institutional investor, and continue to fulfill this and otherenvironmental investment trust fund that invests in Japanese and other companies involved in

responsibilities as an institutional investor by making investments in a manner that comprehensively

activities under the following themes. These themes are related to environmental or social issues

takes into consideration ESG and other issues.

arising from the growing economies and increasing population in the world, which need to besustained or improved.

■Principles for Responsible Institutional Investors (Japan’s Stewardship Code)• Environmental (e.g., global warming and clean energy)

The Council of Experts established within the Financial Services Agency announced in February• Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)

2014 the “Principles for Responsible Institutional Investors (Japan’s Stewardship Code) – To promote• Medical services and healthcare (e.g., medical techniques and promotion of better health)sustainable growth of companies through investment and dialogue.” The Code was revised in May
2017 and thereafter in March 2020.

For institutional investors, the company launched the Tokio Marine Japanese Equity ESGR Fund in
January 2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group, thisUnder the Code, “Stewardship Responsibility” means bearing responsibility for expanding medium-

fund aims to obtain long-term and stable added value based on the Group’s unique environmental,

and long-term investment returns for “customers and beneficiaries” (including end beneficiaries)

social, governance and risk management (ESGR) analysis and evaluation.

through constructive “purposeful dialogue” (engagement) by institutional investors based on a deep
understanding of investee companies and their business environments as well as consideration for

Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor

sustainability (medium- to long-term sustainability, including ESG factors) consistent with investment

and improve investment performance over the long term while giving due consideration to ESG

management strategies to raise the corporate value of these companies and promote theirissues in its asset management operations.

sustainable growth.
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3

Sustainability Library■Providing a Renewable Energy Fund

■Providing Japan’s First Fund Specialized for Cancer Treatment

Since 2012, Tokio Marine Asset Management has been operating the TM Nippon Solar Energy FundAs an initiative to contribute to the achievement of the SDGs, in July 2019, we established thefor institutional investors, including corporate pension funds, to invest in solar power plants as an

Tokio Marine Investment Trust to Fight Cancer (without currency hedging)/(with currency hedging)investment product targeting Japan’s national infrastructure. The company has also been operating

for investment in companies with a high probability of making a significant contribution to thethe TM Nippon Renewable Energy Fund that invests in various types of renewable energy, including

resolution of cancer treatment, a major social issue.

wind power, biomass, hydropower and geothermal power in addition to solar power, since 2017.

Providing Japan’s First Fund Specialized for Cancer Treatment

These funds are investment products that diversify investments among Japan’s renewable energy
generation businesses and provide investment income to investors from sales of electric power.
A number of initiatives have been under way in Japan to achieve carbon neutral status, and the

2.3.5.8 Exercise of Voting Rights and Disclosure of theResults of Exercise of Voting Rights

utilization of renewable energy is positioned as one of the most important efforts.
Tokio Marine Asset Management believes that this fund will contribute to the realization of carbon
neutral status. By offering investment opportunities of social significance through this fund, thecompany strives to fulfill its social roles and responsibilities as an asset management company.
■Providing an Engagement-Focused Fund to Invest in Japanese Companies
With the launch of the Principles for Responsible Institutional Investors (Japan’s Stewardship Code)in February 2014, the importance of engagement between institutional investors and companies isfurther increasing its significance from a viewpoint of responsible investment.
Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment Partners(GO)*, launched the TMAM-GO Japan Engagement Fund in March 2012. This engagement-focused
fund primarily invests in small- to medium-size Japanese companies having strong core businesses.

Based on the intent of the Principles for Responsible Institutional Investors (Japan’s StewardshipCode), Tokio Marine & Nichido and Tokio Marine Asset Management have formulated clear policies on
publicly announcing the exercise of voting rights and the results of the exercise of voting rights andare disclosing details of their stewardship activities that include the results of the exercise of voting
rights.
<Tokio Marine & Nichido>
Overview of stewardship activities (PDF/188KB) (in Japanese)<Tokio Marine Asset Management>
Stewardship activities and results of self-assessment (July 30, 2021) (PDF/891KB) (in Japanese)
Disclosure of the results of the exercise of voting rights (Japanese equities) (in Japanese)By promoting engagement with investee companies based on a full understanding of the corporate
culture in Japan, the company intends to deepen mutual understanding between investors andJapanese companies and provide increased corporate value over the long term.
* GO Investment Partners (GO)An independent asset management partnership based in London, with its founder being the pioneer in the field of responsible
stock ownership. The organization is characterized by its investment strategy that focuses on enhancement of long-term corporate value through amicable engagement with investee companies listed on European stock markets.

Tokio Marine Asset Management

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Sustainability Library

2.3.6 Tokio Marine Group Policy to Address Environmental and Social Risks
Tokio Marine Group’s business purpose has been to protect our customers and local communities■Sectors to be Excluded or Reviewed

by providing safety and security in times of need. With this in mind, Tokio Marine Group has madeit our core identity “To Be a Good Company” – one that can still be trusted by customers andTarget Sectors

society in their times of need 100 years from now.
From our long history in the insurance industry, we have accumulated knowledge and experiencethat has enabled us not just to provide safety and security but to contribute to social development
as well. In continuing to contribute toward resolving social issues, we help build a safe, secure,

Sectors
to be Excluded

and sustainable future that generates value for all of our stakeholders and our society more

Tokio Marine Group’s response(risk recognition/response)

Inhumane Weapons Sector

We will not undertake business transactions• Biological weapons(insurance underwriting, investment, and• Chemical weapons

lending) with the inhumane weapons sector,• Cluster munitions

which manufactures inhumane weapons, as• Anti-personnel land mines

these pose major humanitarian concerns.

broadly.
Tokio Marine Group positions the mitigation of negative environmental and social impacts

We will pay special attention to the possibility of realizing risks that may haveresulting from its business activities as an important management issue that must be addressed

negative impacts on the environment and society, and carefully determine

and will take appropriate measures while referencing international principles of conduct andwhether or not to undertake business transactions (insurance underwriting,investment, and lending) with the following business sectors based on customer’s

guidelines.

consideration for the environment and society.

Oil sands sector■Environmental and Social Risks to be Identified and Assessed

resource, in extracting oil sands, it is necessary

Tokio Marine Group will appropriately identify and manage risks that have a negative impact on theenvironment and society in accordance with the Group’s Basic Policy on Environment and Basic Policyon Human Rights. In managing such risks, we will identify environmental and social risks based on

While Oil sands are an important energy
to consider the impact on the livelihoods andSectors
to be Reviewed

cultures of indigenous peoples and rare species
in the development area.

the nature and severity of these risks as well as recommendations from various stakeholders and will
identify the sectors where such risks are likely to occur.

Oil and Gas Extraction

While the Arctic region has the potential toin the Arctic Region

become an important development areafor energy resources, in extracting oil andgas in the region, it is necessary to make aconsideration from the perspectives of the
impacts on the livelihoods and cultures ofindigenous peoples and the protection of thenatural environment including ecosystems.

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Sustainability Library
We introduce the editorial policy of this report and other information.

3.1 Overview of Group Sustainability Reporting

3.4 GRI Standards Content Index

Overview of Tokio Marine Group sustainability reporting and the Group’s

Sustainability activities of Tokio Marine Group that have a high degree ofcommunication tools

importance and are highly relevant as topics

3.2 Sustainability Performance Data

3.5 Recognition about ISO 26000

Principle quantitative data for the sustainability activities of Tokio Marine Group

Tokio Marine Group is reviewing its sustainability activities based on ISO 26000
standards to further improve its sustainability initiatives.

3.3 Third -Party Assurance

3.6 Editorial Policy

Tokio Marine Group has received assurance from a third-party institution for

Our editorial policy is to report on the principal sustainability activities of Tokio

its Sustainability Report from the point of view of ensuring the credibility ofMarine Group in fiscal 2020 to all of our stakeholders.

disclosure and greater transparency.

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Sustainability Library

3.1 Overview of Group Sustainability Reporting
We introduce the Tokio Marine Group Overview of Group Sustainability Reporting and sustainability communication tools.

About the Group’s Sustainability Report
Tokio Marine Group began publishing the Environmental Report in 2000. Along with the creation

Tokio Marine Group’s Principal Sustainability
Communication Toolsof Tokio Marine & Nichido Fire Insurance through the merger of Tokio Marine and Nichido Fire in
October 2004, from 2005 Tokio Marine Group has been publishing the CSR Report, which summarizes

Tool

Content

Main readers

the Group’s sustainability activities. In 2012, we changed the name of this report to the Sustainability

Date ofpublication(scheduled)

PDF

Japanese: September○

English: November○

Japanese:
August○○English:October○○

Booklet

Report and from the perspective of conserving paper resources and enhancing convenience, we
discontinued the printed version and began publishing web-based and PDF versions.
Provides details of Tokio Marine

In 2015 we revamped our home page and created the Tokio Marine Holdings Corporate Website

SustainabilityGroup’s approach to sustainability(sustainability page) as part of efforts to communicate sustainability information in an easier-to-

Reportand related strategies using rele-

All readersvant data

understand manner and on a timely basis through multiple devices, including smartphones andtablet devices.
Tokio Marine Group is working to enhance communications with stakeholders toward a secure, safe
and sustainable future. For this reason, Tokio Marine Group believes that familiarizing numerous

Concisely describes how Group

stakeholders with its sustainability efforts and collaborating and cooperating with them is important.

financial information relates to sus-

Therefore, we regard the Sustainability Report as absolutely essential in undertaking the Group’sbusiness operations and are disclosing information through this report.

Integrated Annual

tainability and non-financial infor-

Reportmation while presenting mediumto long-term corporate initiatives
concerning value creation

Investors

1

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3.2 Sustainability Performance Data
We provide principal sustainability performance data for Tokio Marine Group.

◉ Reporting Period and Reporting Organizations

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library［ CO2 emissions ］
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased
paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2” and “Category 5:
Waste generated in operations” as we expanded the scope of calculation for CO2 emissions. For fiscal
2020, CO2 emissions (Scope 1+2+3) for Tokio Marine Holdings and major subsidiaries were 89,894
tons (domestic: 64,548 tons, overseas: 25,345 tons) versus the initial-year target of 110,060 tons (-1%

• Reporting period: Report on results for fiscal 2020 (April 1, 2020 – March 31, 2021)• Reporting organizations: Tokio Marine Holdings and major subsidiaries

from the previous fiscal year) and -19.1% compared with the previous fiscal year, thereby achieving
the target. The principal factor was efforts to reduce environmental loads.

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)◉ Corporate Governance［ Data coverage rate］
We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding

For details, please refer to Corporate Governance Report.

Scope 3 “Category 5: Waste generated in operations” and “Category 6: Business travel (by air)).

Corporate Governance (Corporate Governance Report)(Unit: tons)

Dialogue with Shareholders and Investors◉ Internal Control

CO2 emissions
BreakdownInternal Control◉ Improving Quality from the Customer’s Perspectiv
Improving Quality from the Customer’s Perspective• Long-term target (fiscal 2030) : -60% (compared with fiscal 2015 level)• Reduction target in fiscal 2021 : -1% compared with the previous year

111,509111,172

89,894 ☑

77,51173,47064,548 ☑

33,99915,007
Domestic: 9,512
Overseas: 5,494

37,701
17,478Domestic: 8,860
Overseas: 8,618

25,345 ☑
13,163 ☑
Domestic: 7,150 ☑
Overseas: 6,013 ☑

Scope 2

Indirect(Electricity, chilled/hot water, etc.)

67,203
Domestic: 46,471
Overseas: 20,731

62,100
Domestic: 42,433
Overseas: 19,668

53,977 ☑
Domestic: 39,732 ☑
Overseas: 14,245 ☑

Total

29,300
Domestic: 21,527
Overseas: 7,773

31,594
Domestic: 22,178
Overseas: 9,416

22,754 ☑
Domestic:17,666 ☑
Overseas: 5,088 ☑

Category 1:
Purchased goods and services (Paper usage)

14,765
Domestic: 13,460
Overseas: 1,304

13,184
Domestic: 11,491
Overseas: 1,693

11,172 ☑
Domestic: 9,958 ☑
Overseas: 1,214 ☑

Category 3:
Fuel- and energy-related activities not included in
Scope 1, 2 (Electricity, steam and chilled/hot water
usage)

5,280
Domestic: 3,615
Overseas: 1,665

9,670
Domestic: 6,530
Overseas: 3,140

8,638 ☑
Domestic: 6,385 ☑
Overseas: 2,253 ☑

Category 5:
Waste generated in operations (Waste generation)

1,070

1,101

1,045 ☑

◉ Environment［ Reduction targets for CO2 emissions］

Fiscal 2020

Scope 1

Initiatives to Promote Sustainability within the Group(Tokio Marine Holdings and major subsidiaries)

2

Overseas*

Fiscal 2019

Direct(Gas, heavy oil, gasoline, etc.)◉ Results of Tokio Marine Group’s Sustainability Initiatives■CO2 Emissions from Energy Sources and CO2 Absorption and Fixation

1
Domestic*

Fiscal 2018

Scope 3Category 6:
Business travel (by air)

CO2 emissions per employee
Number of employees (consolidated fiscal year base)1,900 ☑
7,639
8,186
Domestic: 279 ☑
Domestic: 3,056
Domestic: 3,382
Overseas: 1,621 ☑
Overseas: 4,583
Overseas: 4,804(Coverage rate: 100 %) (Coverage rate: 100%) (Coverage rate: 100%)
2.82

2.70

2.08

39,521 persons

41,101 persons

43,260 persons

3,335

3,617

3,531 ☑

CO2 absorption and fixation* Excluding CO2 absorption and fixation (FY2020: 120,000 t)
through mangrove planting

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2-2 Social Initiatives

Data calculation method (☑items)

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope (☑items)
Data collection scope (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)*1

Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)

Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”*2

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)■CO2 Emissions from Energy Sources (Tokio Marine & Nichido)

Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries (as of March[CO2 emissions reduction targets]

31, 2021)”• Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)• Reduction target in fiscal 2021: -1% compared with the previous year

■Environmental Load Data (Tokio Marine Holdings and major subsidiaries)[CO2 emissions]
Units

Fiscal 2018

Fiscal 2019

Fiscal 2020

1,000 kWh
(G J)

140,803(506,892)

134,685(484,866)

118,313 ☑

paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2” and “Category 5:

Electricity usage（425,928）

Waste generated in operations” as we expanded the scope of calculation for CO2 emissions. For fiscal

Gas usage

1,000 m3
(GJ)

1,307
(57,054)

1,488(64,880)

1,342 ☑
（58,653）

target of 56,276 tons (-1% from the previous fiscal year) and -12.3% compared with the previous fiscal

Steam and chilled/
hot water usage

GJ

21,271

14,765

17,337 ☑

Gasoline usage

kℓ
(G J)

5,133
(177,587)

5,949(205,858)

3,766 ☑

Heavy oil usage

ℓ
(G J)

30,823(1,434)35,683(1,395)23,832 ☑

Business travel (by air)

1,000 k m

83,686

81,26318,092 ☑

Paper usage

t

8,068

7,204

6,105 ☑

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased

2020, CO2 emissions (Scope 1+2+3) of Tokio Marine & Nichido were 49,843 tons versus the initial-year
year due to energy conservation efforts.
[Data coverage rate]
100.0% of Tokio Marine & Nichido overall (employee base)（130,319)（931）

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Tokio Marine Group’s

2-2 Social Initiatives(Unit: tons)

Scope 1

Scope 2

Scope 3

■Environmental Load Data (Tokio Marine & Nichido)
Fiscal 2019

Fiscal 2020

Electricity usage

1,000 kWh
(G J)

71,400（257,075）

67,489（242,960）

65,580 ☑
（236,088）

Gas usage

1,000 m3
(G J)

706
（31,272）667（29,618）654 ☑
（29,177）

Steam and chilled/hot water usage

GJ

20,50914,06014,771 ☑

8,601 ☑

Gasoline usage

kℓ
(G J)

2,239
（77,463）

2,067（71,535）

1,464 ☑
（50,662）

5,064

4,957 ☑

Heavy oil usage

ℓ
(G J)

25,722（1,006）23,653（924）

22,949 ☑
（897）

970

965

783 ☑

Business travel (by air)

1,000km

15,273

16,667

1,366 ☑

1,704

1,713

158 ☑
Water usage

1,000m3

287

302

215 ☑

Paper usage

t

6,365

5,412

4,700 ☑

Waste

t

4,136

3,585

2,895 ☑

Recycling rate

%

57.1

51.6

56.6 ☑

Fiscal 2020

59,66456,844

49,843 ☑

Direct(Gas, heavy oil, gasoline, etc.)

6,920

6,427

4,991 ☑

Indirect(Electricity, chilled/hot water, etc.)

35,60932,77230,353 ☑

Total

17,135

17,646

14,499 ☑

Category 1:
Purchased goods and services (Paper usage)

11,647

9,904

Category 3:
Fuel- and energy-related activities not included in
Scope 1, 2 (Electricity, steam and chilled/hot water
usage)

2,813

Category 5:
Waste generated in operations (Waste generation)
Category 6:
Business travel (by air)

Number of employees

Sustainability Library

Fiscal 2018

Fiscal 2019

CO2 emissions per employee

3

Units

Fiscal 2018
CO2 emissions

Tokio Marine Group’s

2-3 Governance Initiatives

3.45

3.31

2.88

17,264
persons

17,146persons

17,253
persons

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope (☑items)
Tokio Marine & Nichido

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Environmental load data”

Data collection scope (☑items)
Tokio Marine & Nichido
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2-2 Social Initiatives◉ Human Rights and Labor

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Sustainability Library［Basic employee data (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Average age

Male: 47
Female: 37
Overall: 41.8

Male: 47
Female: 37
Overall: 42

Male: 47
Female: 37
Overall: 42

Average years
continuously employed

Male: 12
Female: 11
Overall: 11.8

Male: 12
Female: 12
Overall: 12

Male: 12
Female: 12
Overall: 12

Average annual salary

Approx. ¥8.16 million

Approx. ¥7.57 million

Approx. ¥7.73 million

Turnover rate*

2.1%

2.1%

2.0%

Total turnover rate

2.40%

2.50%

2.30%

■Data Coverage Rate
Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
Tokio Marine Holdings and domestic major subsidiaries:
58.9% of Tokio Marine Holdings and major subsidiaries (employee base)Tokio Marine & Nichido:
39.7% of Tokio Marine Holdings and major subsidiaries (employee base)■Basic Data
［Number of employees (Tokio Marine Holdings and major subsidiaries)］*The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Fiscal 2018

Fiscal 2019

Fiscal 2020

Total number of employees(consolidated fiscal year base)

40,848

41,101

43,260

Tokio Marine Holdings anddomestic major subsidiaries

Male: 12,924
Female: 12,478
Overall: 25,402

Male: 12,695
Female: 12,638
Overall: 25,333

Male: 12,674 ☑
Female: 12,797 ☑
Overall: 25,471 ☑

Tokio Marine Holdings andoverseas major subsidiaries

Asia: 3,182
North and Central
Americas: 10,480
Europe: 981
Overall: 14,643

Asia: 4,159
North and Central
Americas: 10,996
Europe: 734
Overall: 15,889

Asia: 4,870
North and Central
Americas: 12,262
Europe: 777
Overall: 17,909［ Number of new hires (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Male: 185
Female: 391
Overall: 576

Male: 183
Female: 395
Overall: 578

Male: (New graduates)
206(Mid-career hires)
34
Female: (New graduates) 418(Mid-career hires) 8
Overall: (New graduates) 624(Mid-career hires) 42◉ Fair Personnel System and Management［Employee attitude survey (Tokio Marine & Nichido)］［Basic employee data (Tokio Marine Holdings)］

The ratio between the total annual compensation of the Chief
Executive Officer and the mean employee compensation*

Fiscal 2019

Fiscal 2020

Fiscal 2021

10.6%

11.5%

13.0%

Fiscal 2018

Fiscal 2019

Fiscal 2020

Respondents

15,660(Response rate: 88%)

15,851(Response rate: 89%)

16,126(Response rate: 91.6%)

Level of satisfaction

Male: 88%
Female: 81%
Overall: 84%

Male: 88%
Female: 80%
Overall: 83%

Male: 95.2%
Female: 92.0%
Overall: 93.4%*The total CEO compensation / The mean employee compensation

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)［Labor union participation rate (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

100%

100%

100%

Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”
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2-2 Social Initiatives

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Sustainability Library◉ Development of Human Resources◉ Utilizing Diverse Human Resources［ Employee training (Tokio Marine & Nichido)］［Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

Total training hours

269,358 hrs.

314,659 hrs.

226,503 hrs.

Average training hours
per employee

19.00 hrs.

21.00 hrs.

15.29 hrs.

Total training cost
Average training cost
per employee¥1,028,502,256¥1,107,696,463¥69,933¥75,159

Fiscal 2018

Fiscal 2019

Fiscal 2020

Directors(including executive officers)

Male: 211
Female: 11
Overall: 222

Male: 209
Female: 13
Overall: 222

Male: 204 ☑
Female: 13 ☑
Overall: 217 ☑

General managers

Male: 768
Female: 35
Overall: 803

Male: 796
Female: 36
Overall: 832

Male: 804 ☑
Female: 37 ☑
Overall: 841 ☑

Section managers

Male: 2,660
Female: 333
Overall: 2,993

Male: 2,558
Female: 349
Overall: 2,907

Male: 2,518 ☑
Female: 361 ☑
Overall: 2,879 ☑

Managers(general managers andsection managers) total

Male: 3,428
Female: 368
Overall: 3,796

Male: 3,354
Female: 385
Overall: 3,739

Male: 3,322 ☑
Female: 398 ☑
Overall: 3,720 ☑

(Deputy managers)*Only Tokio Marine &NichidoMale: 1,736
Female: 423
Overall: 2,159

Male: 1,638
Female: 492
Overall: 2,130

Male: 1,605
Female: 619
Overall: 2,224¥737,803,807¥49,804［ Job request system (job posting system) (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Applicants: 309
Approval: 189

Applicants: 449
Approval: 227

Applicants: 433
Approval: 224*Approved requests take effect in the fiscal year after that of the application.

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”［ Number of female directors (Tokio Marine & Nichido, as of April 1, 2021)］
Directors and officers

Rate

5

8.3%

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Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives［ Number of employees using the system for continued employment of older employees(Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018
753

Fiscal 2019
773

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library［Resumption of work support system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

1,298

1,265

1,210

Fiscal 2020
831

［Return to work rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)］［ Rate of employment of persons with disabilities］(as of December 1 for each fiscal year)
Fiscal 2018

Fiscal 2019

Fiscal 2020

2.32%

2.39%

2.35%

*The employment rate in Japan for Tokio Marine Holdings, Tokio Marine & Nichido, Tokio Marine Business Support, Tokio Marine &Nichido Career Service and Tokio Marine Nichido Better Life Service was calculated using the formula stipulated in the Employment
Rate System for Persons with Disabilities.

［ Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

17

21

6

［ Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)］

712

Fiscal 2019

Fiscal 2020

Male: 100%

Male: 100%

Male: 100%

Female: 97.2%

Female: 89.1%

Female: 77.7%［Employee retention rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)］◉ Reform of Working Styles

Fiscal 2018

Fiscal 2018

Fiscal 2019
721

Fiscal 2018

Fiscal 2019

Fiscal 2020

Male: 100%

Male: 100%

Male: 100%

Female: 97.2%

Female: 94.3%

Female: 76.5%［ Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2020
Fiscal 2018

Fiscal 2019

Fiscal 2020

42

30

17

603

［ Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)］［ Nursing care leave system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Male: 150
Female: 1,195
Overall: 1,345

Male: 102
Female: 1,259
Overall: 1,361

Male: 123
Female: 1,271
Overall: 1,394［ Short working hours system (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

34

31

53

［Nursing care temporary retirement system (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2018

Fiscal 2019

Fiscal 2020

1,285

1,369

1,481

17

20

7

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Tokio Marine Group’s

Tokio Marine Group’s
Sustainability

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library［ Awareness on health (Tokio Marine & Nichido)］［ Annual average actual working hours (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

1949.6 hrs.

1,925 hrs.

1,987 hrs.

Category

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021

Fiscal 2022
numerical
targets

Status of health literacy*1

4.11

4.13

*2

4.10*3

Over 4.13［ Monthly average overtime hours (Tokio Marine & Nichido)］*1: Response to employee questionnaires (on a maximum scale of 5 points)*2: Not implemented due to system change *3: Preliminary figures

Fiscal 2018

Fiscal 2019

Fiscal 2020

20.7 hrs.

20.28 hrs.

22.63 hrs.

［ Participation in health improvement measures (Tokio Marine & Nichido)］*Including legal overtime hours［ Number of annual paid leave days taken (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

15.2 days

16.9 days

15.8 days［ Percentage of employees who received health checks (Tokio Marine & Nichido)］
Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021
numerical
targets

Number of employees who
participated in Health Promotion
Month/Health Challenge

6,599

7,478

7,060

8,101

Over 8,120［ Health status of employees (Tokio Marine & Nichido)］◉ Health Management and Occupational Health and Safety

Category

Category

Fiscal 2021
numerical
targets

Percentage of employees who
received health checks

100%

100%

100%

100%

100%

Percentage of employees
who underwent a detailed examination
after a regular checkup

88.7%

88.5%

86.4%

87. 2%

Over 90.0 %Uterine cancer screening rate

63.2%

62.8%

66.0 %

60.5 %

Over 67.6 %Breast cancer screening rate

79.6%

78.2%

81.1%

74.6 %

Over 82 .2 %Prostate cancer screening rate

74.9%

75.3%

76.0%

73.1%

ー

［ Specific health guidance implementation rate (Tokio Marine & Nichido)］
Category

Fiscal 2016

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020
numerical
targets

Specific health guidance implementation rate

58.2 %

59.8 %

57.3 %

52.4 %

Over 60 .0 %Category

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021
numerical
targets

Findings
at a regular health checkup

49.3%

50.5%

51.8 %

54.0 %

Under 50 .0 %Persons maintaininga healthy body weight (BMI)

68.9%

68.4％

68.3％

67.8 %

Over 70 .0 %Smoking rate

15.3%

14.5％

13.7％

12.7 %

Under 12.8 %Rate of employees who have developed physical exercise habits

16.7 %

18.1％

18.4 ％

19.5%

Over 20.0 %Stress test execution rate

97.4%

97.9%

98.4 %

98.7 %

Over 98.0 %Rate of employees with a highstress level

9.4 %

9.9 ％

9.9 ％

8.2 %

Under 10 .0 %［ Independent initiative implementation status (Tokio Marine & Nichido)］
Category

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021
numerical
targets

Number of employees participating
in anti-obesity initiatives
for young employees

219

230

301

*

280

* Postponed due to the COVID-19 pandemic

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Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives［ Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)］

Tokio Marine Group’s

2-3 Governance Initiatives

Fiscal 2019

Fiscal 2020

101

106

72 ☑

Sustainability Library［ Human rights training hours (Tokio Marine & Nichido)］

Occupational accidents
Fiscal 20183

Fiscal 2018

Fiscal 2019

Fiscal 2020

Total training hours

19,193 hrs.

21,622 hrs.

21,789 hrs.

Training hours
per employee

1 hr.

1 hr.

1 hr.

Participation rate

100%

100%

100%

Commuting accidents
Fiscal 2018

Fiscal 2019

Fiscal 2020

75

70

63 ☑

◉ Local Community and Social Contribution Activities［ Employee participation rate in volunteer activities(Tokio Marine Holdings and domestic major subsidiaries)］［ Absentee rate* (Tokio Marine & Nichido)］
Fiscal 2019

Fiscal 2020

Fiscal 2021

Fiscal 2018

Fiscal 2019

Fiscal 2020

1.08 %

0.98 %

1.19% ☑

135.9%

144.9%

113.5%*Total days lost due to absenteeism / Total days scheduled to be worked

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Industrial accidents”

Data collection scope (☑items)［ Number of employees who took volunteer leave(Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

122

94

9

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”◉ Human Rights［Human rights training participation rate (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

99.9%

100%

100%

[Donations (Including monetary and in-kind donations by Tokio Marine Holdings, domestic
major subsidiaries and other affiliated companies)]
Fiscal 2018

Fiscal 2019

Fiscal 2020

Approx. ¥1,482 million(includes disaster support ofapprox. ¥23 million)

Approx. ¥1,280 million(includes disaster support ofapprox. ¥13 million)

Approx. ¥2,062 million(includes disaster support ofapprox. ¥5 million)*This includes donations by miscellaneous expenses for social contribution programs, payments in kind, opened facilities and employee
dispatching.
*Monetary donations by employees and agents in fiscal 2020: Approx. ¥9.5 million

Social Contribution Strategy (PDF/145KB)

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Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library

3.3 Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group Sustainability
Report 2021 from Ernst & Young ShinNihon LLC with the aim of further improving the level ofTranslation

communication with stakeholders. (The independent third-party assurance logo☑ is marked where

The following is an English translation of an independent assurance report prepared in Japanese and is for information
and reference purposes only. In the event of a discrepancy between the Japanese and English versions, the Japaneseversion will prevail.

appropriate).

September 27, 2021

Independent Assurance ReportTO:
Mr. Satoru Komiya
President
Tokio Marine Holdings, Inc.

By obtaining the external assurance, we will work to improve the quality of Tokio Marine Groupsustainability reporting. Tokio Marine Holdings has consecutively received same third-party

Kenji Sawami
Engagement Partner
Ernst & Young ShinNihon LLC
Tokyo, Japanassurances from fiscal 2016 to fiscal 2019 as well.

We, Ernst & Young ShinNihon LLC,, have been commissioned by Tokio Marine Holdings, Inc. (hereafter the “Company”)
and has carried out a limited assurance engagement on the Key Sustainability Indicators (hereafter the "Indicators") of theCompany and its major subsidiaries for the year ended March 31, 2021 as included in the Company’s Tokio Marine
Holdings, Inc. Sustainability Report 2021 (hereafter the “Report”). The scope of our assurance procedures was limited to
the Indicators marked with the symbol "☑" in the Report.

Environment☑ CO2 Emissions from Energy Sources and CO2 Absorption and Fixation(Tokio Marine Holdings and major subsidiaries)

1.

☑ Environmental Load Data (Tokio Marine Holdings and major subsidiaries)☑ CO2 Emissions from Energy Sources (Tokio Marine & Nichido)☑ Environmental Load Data (Tokio Marine & Nichido)2.

Human Rights and Labor☑ Number of employees (Tokio Marine Holdings and major subsidiaries)☑ Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)

3.

☑ Absentee rate (Tokio Marine & Nichido)☑ Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

4.

The Company’s Responsibilities
The Company is responsible for preparing the Indicators in accordance with the Company’s own criteria, which it
determined with consideration of Japanese environmental regulations as presented in 1. Calculation Method of Method of
Calculation and Scope in Data Collection for Key Sustainability Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf). Greenhouse gas (GHG) emissions are
estimated using emissions factors, which are subject to scientific and estimation uncertainties given instruments formeasuring GHG emissions may vary in characteristics, in terms of functions and assumed parameters.
Our Independence and Quality Control
We have met the independence requirements of the Code of Ethics for Professional Accountants issued by the International
Ethics Standards Board for Accountants, which is based on the fundamental principles of integrity, objectiveness,
professional competence and due care, confidentiality, and professional behavior.
In addition, we maintain a comprehensive quality control system, including documented policies and procedures forcompliance with ethical rules, professional standards, and applicable laws and regulations in accordance with theInternational Standard on Quality Control 1 issued by the International Auditing and Assurance Standards Board.
Our responsibilities
Our responsibility is to express a limited assurance conclusion on the Indicators included in the Report based on theprocedures we have performed and the evidence we have obtained.
We conducted our limited assurance engagement in accordance with the International Standard on Assurance
Engagements: Assurance Engagements Other than Audits or Reviews of Historical Financial Information - (“ISAE 3000”)(Revised) and, with respect to GHG emissions, the International Standard on Assurance Engagements: Assurance
Engagements on Greenhouse Gas Statements (“ISAE 3410”), issued by the International Auditing and Assurance Standards
Board. The procedures, which we have performed according to our professional judgment, include inquiries, document
inspection, analytical procedures, reconciliation between source documents and Indicators in the Report, and the following:• Making inquiries regarding the Company’s own criteria that it determined with consideration of Japanese environmental
regulations, and evaluating the appropriateness thereof;• Inspecting relevant documents with regard to the design of the Company’s internal controls related to the Indicators, andinquiring of personnel responsible thereof at the Company and 2 major subsidiaries visited ;• Performing analytical procedures concerning the Indicators at the Company and 2 major subsidiaries visited; and• Testing, on a sample basis, underlying source information and conducting relevant re-calculations at the Company and
2 major subsidiaries visited.
The procedures performed in a limited assurance engagement are more limited in nature, timing and extent than areasonable assurance engagement. As a result, the level of assurance obtained in a limited assurance engagement is lower
than would have been obtained if we had performed a reasonable assurance engagement.
Conclusion
Based on the procedures performed and evidence obtained, nothing has come to our attention that causes us to believethat the Indicators included in the Report have not been measured and reported in accordance with the Company’s own
criteria that it determined with consideration of Japanese environmental regulations.

Click on the image for an enlarged view2021 Sustainability Report198

Tokio Marine Group’s
Sustainability

1

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library

3.4 GRI Standards Content Index◉ Speciifying Material GRI Indicators (Topics)

Sustainability Report 2021 is prepared in accordance with the Core option of the Global Reporting

corresponding to “Eight Material Issues (Materiality) and Four Priority Issues” and those closely related

Initiative (GRI) Standards.

to “Disclosure of Environmental, Social and Governance Contents” and conducive to clarification of

Tokio Marine Group considers GRI items (topics) as material topics. GRI items (topics) are thoseand comparability with GRI reporting principles.
Materiality (★Four designated as priority issues)
Material GRI Indicator

102: General Disclosures 4. Governance❸ Support people’s❶ Combat climate ❷ Improve disaster
healthy and enrichchange★
resilience★
ing lives★

❹ Promote andsupport diversity
and inclusion★

❺ Facilitate andfoster innovation ❻ Protect the natu- ❼ Provide educathrough digitalizaral environmenttion to children
tion

Disclosure of Environmental,
Social and Governance Contents❽ Disclose highly
transparent andtimely information

Corporate GovernanceRisk Management

201: Economic Performance

Climate-Related Financial Disclosure Based on the TCFD Recommendations
Special Feature: Research on Climate Change and Natural Disaster Risks
Underpinning Environmental Initiatives
Promoting Disaster Prevention and Mitigation through Products and Services

203: Indirect Economic Impacts

Contributing to the Creation of a Safe and Secure Society

205: Anti-Corruption

Anti-Corruption Initiatives

206: Anti-Competitive Behavior

Anti-Corruption Initiatives

301: Materials

Promoting Environmental Management

302: Energy

Climate-Related Financial Disclosure Based on the TCFD Recommendations

303: Water

Promoting Environmental Management

304: Biodiversity

Protecting the Global Environment through Products and Services
Preservation of Biodiversity and Wetlands

305: Emissions

Climate-Related Financial Disclosure Based on the TCFD Recommendations

306: Effluents and Waste

Promoting Environmental Management

307: Environmental Compliance

Promoting Environmental Management308: Supplier Environmental Assessment

Sustainability in the Value Chain

401: Employment

Global Human Resources Strategy

403: Occupational Health and Safety

Promoting Health and Productivity Management404: Training and Education

Developing and Utilizing Diverse Human Resources

405: Diversity and Equal Opportunity

Promoting Diversity and Inclusion

412: Human Rights Assessment

Respect for Human Rights

413: Local Communities

Social Contribution and Awareness-Raising Activities

414: Supplier Social Assessment

Sustainability in the Value Chain

417: Marketing and Labeling

Improving Quality from the Customer’s Perspective

418: Customer Privacy

Information Security

419: Socioeconomic Compliance

Compliance

Development of Clean Energy (Topic)

Promoting the Widespread Use of Clean Energy

Sustainable Investment and Financing (Topic)

Sustainability in the Value Chain

Disasters, Accidents and Microinsurance (Topic)
Comprehensive Insurance Service Encompassing
Treatment, Finance, Longevity and HealthContributing to the Creation of a Safe and Secure Society
Contributing to the Creation of a Safe and Secure Society

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Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

Tokio Marine Group’s

2-3 Governance Initiatives

3

Sustainability Library◉ GRI Content Index (in Accordance with Core)GRI Standards

General Disclosures

References (Reasons for Omission)GRI Standards

General Disclosures

GRI 101: Foundation 2016 (GRI 101 does not include General Disclosures)

2. Strategy

Universal Disclosures102-14 Statement from seniordecision-maker

1. Organizational profile

References (Reasons for Omission)

Top Message

3. Ethics and integrity

102-1 Name of the organization

About Us (Company Information) > Corporate Information

102-16 Values, principles, standards,
and norms of behavior

102-2 Activities, brands, products, andservices

About Us (Company Information) > Tokio Marine Group4. Governance102-3 Location of headquarters

About Us (Company Information) > Corporate Information

102-4 Location of operations

About Us (Company Information) > Tokio Marine Group

102-5 Ownership and legal form

Investor Relations > Stock Information > Stock Information

102-6 Markets served

About Us (Company Information) > Tokio Marine Group

102-7 Scale of the organization

About Us (Company Information) > Tokio Marine Group

102-18 Governance structure

Purpose of Tokio Marine Group

About Us (Company Information) > Governance
About Us > Company Information > Organizational Chart
Organizational Structure for Promoting Sustainability

Investor Relations > Financial Data

GRI 102:
GeneralDisclosures2016

102-8 Information on employees andother workers

Sustainability Performance Data > ◉ Human Rights and Labor> Basic Data > Number of employees (Tokio Marine Holdings
and major subsidiaries)[Information on employee gender at overseas major
subsidiaries, employment contract and employment type are
not disclosed.]

102-9 Supply chain

Tokio Marine Group’s Governance Initiatives > Sustainability inthe Value Chain

102-10 Significant changes to theorganization and its supply chain

Editorial Policy > ◉ Scope of This Report102-11 Precautionary principle ofapproach

Tokio Marine Group’s Governance Initiatives >Risk Management

5. Stakeholder engagement

GRI 102:
GeneralDisclosures2016

102-40 List of stakeholder groups

Stakeholder Engagement > Tokio Marine Group’s Stakeholders

102-41 Collective bargaining
agreements

Sustainability Performance Data > ◉ Fair Personnel System andManagement > Labor union participation rate (Tokio Marine
Holdings and domestic major subsidiaries)

102-42 Identifying and selecting
stakeholders

Stakeholder Engagement[Engaged stakeholders are selected by eliminating antisocial
forces and adhering to guidelines and policies of related
businesses. Sustainability dialogue participants are selectedbased on their suitability for the theme.]

External Evaluations and Participation in Initiatives
Tokio Marine Group’s Environmental Initiatives > Special
Feature: Research on Climate Change and Natural Disaster
Risks Underpinning Environmental Initiatives
102-12 External initiatives

Stakeholder Engagement > Tokio Marine Group’s Stakeholders

102-44 Key topics and concerns raised

Stakeholder Engagement > Sustainability Dialogue > Opinions
Received from Experts in the Past and Subsequent Responses

External Evaluations and Participation in Initiatives
Tokio Marine Group’s Governance Initiatives > Sustainability inthe Value Chain > ◉ Study and Research on Promotion of ESG
Initiatives through the Provision of Products and Services

102-13 Membership of associations

102-43 Approach to stakeholder
engagement

External Evaluations and Participation in Initiatives

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Tokio Marine Group’s
Sustainability

GRI Standards

Tokio Marine Group’s

2-1 Environmental Initiatives

General Disclosures

Tokio Marine Group’s

2-2 Social Initiatives

References (Reasons for Omission)

Tokio Marine Group’s

2-3 Governance Initiatives

GRI Standards

6. Reporting practice102-45 Entities included in the
consolidated financial statements
102-46 Defining report content andtopic Boundaries

102-47 List of material topics

GRI 102:
GeneralDisclosures
2016•Eight Material Issues and Four Priority Issues > Process forSpecifying Materiality•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

102-48 Restatements of information

Editorial Policy > ◉ Scope of This Report102-49 Changes in reporting

Not applicable

102-50 Reporting period

Editorial Policy > ◉ Scope of This Report102-51 Date of most recent report

Editorial Policy > ◉ Date of Publication

102-52 Reporting cycle

Editorial Policy > ◉ Date of Publication

102-53 Contact point for questions
regarding the report

Editorial Policy

102-54 Claims of reporting inaccordance with the GRI Standards

GRI Standards Content Index

102-55 GRI content index

GRI Standards Content Index

102-56 External assurance

Third-Party Assurance

Sustainability Library

General Disclosures
201-1 Direct economic value
generated and distributed

About Us (Company Information) > Tokio Marine Group•Eight Material Issues and Four Priority Issues > Process forSpecifying Materiality•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)3

GRI 201:
Economic
Performance
2016

Tokio Marine Group’s Environmental Initiatives >Promoting Environmental Management >Performance Reporting: Environmental Accounting

Indirect Economic Impacts
GRI 103:
Management
Approach 2016

•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management
Eight Material Issues and Four Priority Issues
approach
Recognition about ISO 26000

GRI 103:
Management
Approach
2016

Tokio Marine Group’s Environmental Initiatives > Special
Feature: Research on Climate Change and Natural Disaster
Risks Underpinning Environmental Initiatives
Tokio Marine Group’s Environmental Initiatives > Protecting the
Global Environment through Products and Services
Tokio Marine Group’s Social Initiatives > Contributing to theCreation of a Safe and Secure Society > Social Contribution
and Awareness-Raising Activities > Medical and Nursing Care
203-1 Infrastructure investments andservices supported

Economic Performance

GRI 103:
Management
Approach2016

103-2 The management approach and Tokio Marine Group’s Governance Initiatives >Corporate Governanceits components
103-3 Evaluation of the management
Tokio Marine Group’s Governance Initiatives > Complianceapproach
Stakeholder Engagement

Sustainability Performance Data > ◉ Local Community andSocial Contribution Activities

201-2 Financial implications and other Tokio Marine Group’s Environmental Initiatives >risks and opportunities due to climate Climate-Related Financial Disclosure Based on the TCFD
Recommendations
changeMaterial Topics•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

References (Reasons for Omission)

GRI 203:
Indirect Economic
Impacts
2016

Tokio Marine Group’s Social Initiatives > Contributing to theCreation of a Safe and Secure Society > Social Contribution
and Awareness-Raising Activities > Developing Youthand Promoting Sports > ◉ Nurturing Future Generations,
Encouraging International Exchange and Promoting Sports in
Local Communities through Foundations
Tokio Marine Group’s Social Initiatives > Contributing to theCreation of a Safe and Secure Society > Social Contribution
and Awareness-Raising Activities > Medical and Nursing Care

203-2 Significant indirect economic
impacts

Tokio Marine Group’s Social Initiatives > Contributing to theCreation of a Safe and Secure Society > Responding to Poverty
Issues2021 Sustainability Report

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Tokio Marine Group’s
Sustainability

GRI Standards

Tokio Marine Group’s

2-1 Environmental Initiatives

General Disclosures

Tokio Marine Group’s

2-2 Social Initiatives

References (Reasons for Omission)

Anti-corruption•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
Recognition about ISO 26000
103-3 Evaluation of the management
Tokio Marine Group’s Governance Initiatives >approachCompliance and Anti-Corruption
Tokio Marine Group’s Governance Initiatives >Compliance and Anti-Corruption >Hotline System (Internal Whistle Blower System)

GRI 205:
Anti-corruption
2016

205-1 Operations assessed for risks
related to corruption

103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Governance Initiatives > Compliance >Anti-Corruption Initiatives
Tokio Marine Group’s Governance Initiatives > Compliance >Anti-Corruption Initiatives > Hotline System (Internal Whistle
Blower System)
206-1 Legal actions foranti-competitive behavior, anti-trust,and monopoly practices

Sustainability Library

General Disclosures301-1 Materials used by weight orvolume•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approachPromoting Environmental Management

References (Reasons for Omission)

Sustainability Performance Data > ◉ Environment

EnergyGRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management
Recognition about ISO 26000
approachPromoting Environmental Management

GRI 302:
Energy 2016

302-1 Energy consumption within theorganization
302-2 Energy consumption outside of
the organization

Sustainability Performance Data > ◉ Environment >■ Environmental Load Data (Tokio Marine Holdings and major

subsidiaries)

Water and Effluents

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management
Recognition about ISO 26000
approachPromoting Environmental Management

Not applicable

Materials

GRI 103:
Management
Approach2016

GRI 301:
Materials 2016

[Details regarding risk assessment are not disclosed.]•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

GRI 206: Anticompetitive
Behavior 2016

GRI Standards

3

Tokio Marine Group’s Governance Initiatives >Compliance and Anti-Corruption

Anti-competitive Behavior

GRI 103:
Management
Approach
2016

Tokio Marine Group’s

2-3 Governance Initiatives

GRI 303: Water
303-1 Interactions with water as aand Effluents 2018 shared resource
Management
303-2 Management of water
Approachdischarge-related impacts
Disclosures
GRI 303: Water
and Effluents 2018
303-3 Water withdrawal
Topic-specific
Disclosures

Tokio Marine Group’s Environmental Initiatives > Responding
to Climate Change > Initiatives for Responding to Climate
Change > ◉Reduction of Environmental Footprint in Business
Activities

Sustainability Performance Data > ◉Environment >■ Environmental Load Data (Tokio Marine & Nichido)

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Tokio Marine Group’s
Sustainability

GRI Standards

Tokio Marine Group’s

2-1 Environmental Initiatives

General Disclosures

Tokio Marine Group’s

2-2 Social Initiatives

References (Reasons for Omission)

Biodiversity

GRI 103:
Management
Approach2016

GRI Standards•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approachPromoting Environmental Management
Tokio Marine Group’s Environmental Initiatives > Protecting
the Global Environment > Protecting the Global Environment
through Products and Services

Emissions

GRI 103:
Management
Approach2016

Sustainability Library

General Disclosures

References (Reasons for Omission)•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approachPromoting Environmental Management

GRI 307:
307-1 Non-compliance withEnvironmental
environmental laws and regulations
Compliance 2016

Not applicable

Supplier Environmental Assessment•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach

GRI 103:
Management
Approach
2016

Promoting Environmental Management

GRI305:Emissions
2016

3

Environmental Compliance

GRI 304:304-3 Habitats protected or restored
Biodiversity 2016

GRI 103:
Management
Approach
2016

Tokio Marine Group’s

2-3 Governance Initiatives

305-1 Direct (Scope 1) GHG emissions
305-2 Energy indirect (Scope 2) GHG
emissions305-3 Other indirect (Scope 3) GHG
emissions305-4 GHG emissions intensity

Sustainability Performance Data > ◉ Environment

GRI 308:
Supplier
Environmental
Assessment
2016

Effluents and Waste•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Governance Initiatives > Sustainability inthe Value Chain
308-1 New suppliers that werescreened using environmental criteria

Tokio Marine Group’s Governance Initiatives > Sustainability inthe Value Chain[According to Tokio Marine & Nichido’s Principle ofTransactions, we ask suppliers for confirmation of “compliancewith laws, regulations and social norms” and “consideration for
the environment.” However, the indicators are not disclosed.]

Employment

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approachPromoting Environmental Management

GRI 306: Effluents 306-2 Waste by type and disposal
and Waste 2016 method

Sustainability Performance Data > ◉ Environment >Environmental Load Data (Tokio Marine & Nichido)

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Social Initiatives > Promoting theDevelopment and Active Roles of Human Resources > Our
Stance on Human Resources

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Tokio Marine Group’s
Sustainability

GRI Standards

GRI 401:
Employment
2016

Tokio Marine Group’s

2-1 Environmental Initiatives

General Disclosures

Tokio Marine Group’s

2-2 Social Initiatives

References (Reasons for Omission)

401-1 New employee hires andemployee turznover

Sustainability Performance Data > ◉ Human Rights and Labor

401-3 Parental leave

Sustainability Performance Data > ◉ Reform of Working Styles

GRI Standards•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Social Initiatives > Promoting Health andProductivity Management403-1 Occupational health and safety
management system

Tokio Marine Group’s Social Initiatives > Promoting Health andProductivity Management > Our Stance on Promoting Healthand Productivity Management > ◉ Tokio Marine Group’s
Health and Productivity Management Vision

3

Sustainability Library

General Disclosures

References (Reasons for Omission)

Training and Education•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)[Discloses the number of employees using work/life balance
related systems]

Occupational Health and Safety

GRI 103:
Management
Approach
2016

Tokio Marine Group’s

2-3 Governance Initiatives

GRI 103:
Management
Approach2016

103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management
Recognition about ISO 26000
approach
Tokio Marine Group’s Social Initiatives > Promoting theDevelopment and Active Roles of Human Resources >Our Stance on Human Resources

GRI 404:
Training and
Education
2016404-2 Programs for upgrading
employee skills and transition
assistance programs

Tokio Marine Group’s Social Initiatives > Promoting theDevelopment and Active Roles of Human Resources > Our
Stance on Human Resources
Sustainability Performance Data >◉Development of Human Resources > Job request system (jobposting system) (Tokio Marine & Nichido)

GRI 403:
Occupational
Health and Safety
2018Management
Approach
Disclosures

Tokio Marine Group’s Social Initiatives > Promoting Health and403-2 Hazard identification, risk
Productivity Management > Our Stance on Promoting Healthassessment, and incident investigation and Productivity Management > ◉ Relationship between Tokio
Marine Group’s Health and Productivity Management Vision403-3 Occupational health services
and Health-Related Measures403-4 Worker participation,
consultation, and communication on
occupational health and safety

Tokio Marine Group’s Social Initiatives > Promoting Health andProductivity Management > Our Stance on Promoting Healthand Productivity Management > ◉ Promotion Structure

Tokio Marine Group’s Social Initiatives > Promoting Health403-5 Worker training on occupationaland Productivity Management > Health and Productivity
health and safety
Management / Occupational Health and Safety Initiatives and403-6 Promotion of worker health
External Evaluation
403-7 Prevention and mitigationof occupational health and safety
impacts directly linked by business
relationships

GRI 403:
Occupational
Health and Safety 403-9 Work-related injuries
2018 Topic-specific
Disclosures

Tokio Marine Group’s Social Initiatives > Promoting Healthand Productivity Management > Efforts to Spread Health andProductivity Management throughout Society > Supporting
Customers’ Health and Productivity Management
Sustainability Performance Data >◉ Health Management and Occupational Health and Safety >Industrial accidents (Tokio Marine Holdings and domestic
major subsidiaries)

Diversity and Equal Opportunity

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Social Initiatives > Promoting Diversity
and Inclusion

GRI 405:
Diversityand Equal
Opportunity
2016

405-1 Diversity of governance bodies
and employees

Sustainability Performance Data > ◉ Utilizing Diverse Human
Resources > Number of directors and managers (Tokio Marine
Holdings and domestic major subsidiaries)

Sustainability Performance Data >◉ Human Rights and Labor > Basic Data

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Tokio Marine Group’s
Sustainability

GRI Standards

Tokio Marine Group’s

2-1 Environmental Initiatives

General Disclosures

Tokio Marine Group’s

2-2 Social Initiatives

References (Reasons for Omission)

Tokio Marine Group’s

2-3 Governance Initiatives

GRI Standards

Human Rights Assessment

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management
Recognition about ISO 26000
approach
Tokio Marine Group’s Social Initiatives > Respect for Human
Rights412-2 Employee training on humanrights policies or procedures

GRI412:
Human Rights
Assessment
2016

GRI 413:
Local
Communities
2016

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach

GRI 103:
Management
Approach
2016

Tokio Marine Group’s Social Initiatives > Contributing to
the Creation of a Safe and Secure Society > Responding toTechnology Innovation
Tokio Marine Group’s Environmental Initiatives > Protecting the
Global Environment > Participation in Social Contribution andAwareness-Raising Activities for the Protection of the Global
Environment
Tokio Marine Group’s Social Initiatives > Social Contribution
and Awareness-Raising Activities > Medical and Nursing Care

413-1 Operations with local
community engagement, impact
assessments, and development
programs

References (Reasons for Omission)
Tokio Marine Group’s Environmental Initiatives > Special
Feature: Research on Climate Change and Natural Disaster
Risks Underpinning Environmental Initiatives
Tokio Marine Group’s Environmental Initiatives > Protecting
the Global Environment through Products and Services >Tree Planting Activities in Southeast Asia and Communicating
Relevant Information > Economic Value and Impact on Local
Communities from Mangrove Planting

Supplier Social Assessment

GRI 103:
Management
Approach2016

Sustainability Performance Data > ◉ Human Rights >Human rights training hours (Tokio Marine & Nichido)

Local Communities

General Disclosures

Sustainability Library

Tokio Marine Group’s Social Initiatives > Social Contribution
and Awareness-Raising Activities > Medical and Nursing Care

Tokio Marine Group’s Social Initiatives > Respect for Human
RightsSustainability Performance Data > ◉ Human Rights >Human rights training participation rate (Tokio Marine
Holdings and domestic major subsidiaries)

3•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Governance Initiatives > Sustainability inthe Value Chain

GRI 414:414-1 New suppliers that wereSupplier Social
screened using social criteria
Assessment 2016

Tokio Marine Group’s Governance Initiatives > Sustainability inthe Value Chain

Public Policy
GRI 415:
Public Policy

415-1 Political contributions

Value of political cosntributions*1

Customer Privacy•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Governance Initiatives > Information
Security
Tokio Marine Group’s Social Initiatives > Improving Quality
from the Customer’s Perspective > Response to Customer
Feedback

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Tokio Marine Group’s
Sustainability

GRI Standards

Tokio Marine Group’s

2-1 Environmental Initiatives

General Disclosures418-1 Substantiated complaints

GRI 418:
concerning breaches of customer
Customer Privacy privacy and losses of customer data
2016

Tokio Marine Group’s

2-2 Social Initiatives

References (Reasons for Omission)
Tokio Marine Group’s Governance Initiatives >Information Security
Tokio Marine Group’s Social Initiatives > Improving Quality fromthe Customer’s Perspective > Response to Customer Feedback> Fiscal 2020 Number of Customer Feedback Comments

GRI Standards
GRI 103:
Management
Approach2016

3

Sustainability Library

General Disclosures

References (Reasons for Omission)

103-2 The management approach andits components
Tokio Marine Group’s Environmental Initiatives > Promoting
103-3 Evaluation of the management the Widespread Use of Clean Energy
approach

Sustainable Investment*

Socioeconomic Compliance•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

GRI 103:
Management
Approach
2016

Tokio Marine Group’s

2-3 Governance Initiatives

103-2 The management approach and Organizational Structure for Promoting Sustainability
its components
103-3 Evaluation of the management Recognition about ISO 26000
approach
Tokio Marine Group’s Governance Initiatives > Compliance >GRI 103:
Management
Approach2016

Anti-Corruption Initiatives
Tokio Marine Group’s Governance Initiatives > Compliance >Anti-Corruption Initiatives > Hotline System (Internal Whistle
Blower System)
Tokio Marine Group’s Social Initiatives > Respect for Human
Rights > Management Stance concerning Respect for Human
Rights and Various Initiatives > Hotline System (Whistle Blower
System)419-1 Non-compliance with laws and
GRI 419:
Socioeconomic regulations in the social and economic Not applicableCompliance 2016 area

•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach

Tokio Marine Group’s Governance Initiatives > Sustainability
in the Value Chain > ◉ Study and Research on Sustainable
Investments and Financing, ◉ Policies and Operational System
for Sustainable Investments and Financing, ◉Exercise of Voting
Rights and Disclosure of the Results of Exercise of Voting
Rights, ◉ Efforts for Sustainable Investments

Disasters and Traffic Safety*

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach andTokio Marine Group’s Social Initiatives > Contributing to
its components
the Creation of a Safe and Secure Society > Responding to103-3 Evaluation of the management
Technology Innovation
approachPromoting ESG Initiatives through the Provision of Products and Services*

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
Tokio Marine Group’s Governance Initiatives > Sustainability
103-2 The management approach andin the Value Chain > ◉ Study and Research on Promotion of
its components
ESG Initiatives through the Provision of Products and Services,103-3 Evaluation of the management◉ Efforts to Promote ESG Initiatives through the Provision of
approach
Products and Services

Development of Clean Energy*
GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)

Comprehensive Insurance Service Encompassing Treatment, Finance, Longevity and Health*

GRI 103:
Management
Approach
2016•Eight Material Issues and Four Priority Issues > Process for103-1 Explanation of the material topic Specifying Materiality
and its Boundary•GRI Standards Content Index > ◉ Specifying Material GRI
Indicators (Topics)
103-2 The management approach andits components
Tokio Marine Group’s Social Initiatives > Contributing to the103-3 Evaluation of the management Creation of a Safe and Secure Society
approach* Material issues identified by Tokio Marine Group that have no relevance to any of the items in the standards.
*1 In Fiscal 2021, Tokio Marine Group made political donations amounting to 18.2 million yen. In Japan, it is mandatory for politicalorganizations to release the status of income and spending of political funds. Therefore, the above mentioned amount is to bedisclosed in the Official Gazette and prefectural public notice. Tokio Marine Group contributed 24.9 million Yen to The General
Insurance Association of Japan for its sustainability-reated activities.

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Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

2-2 Social Initiatives

3.5 Recognition about ISO 26000

Tokio Marine Group’s

2-3 Governance Initiatives

ISO 26000 Core Issues and Issues

Policies/
Commitment

addressed in ISO 26000, specifically organizational governance, human rights, labor practices,
the environment, fair operating practices, consumer issues and community involvement andPreventionof pollution/
Sustainable
resource use

development, Tokio Marine Group reviews the materiality of its sustainability issues and makes
efforts to improve them. The management systems for each issue are listed within each section ofthis report.

HumanrightsReference

Approach regarding impact

Respect for Human Rights > Basic Approach to Human
Rights

Policies/
Commitment
Due diligence/
Human rights
risk situations/
Goals and targets
Avoidance ofcomplicity/
Management
Responsibilities andmethods
Discrimination
management
and vulnerable
resourcesgroupsComplaint handlingmechanism
Specific steps

Specific steps
Approach regarding impact
Policies/
Commitment

Respect for Human Rights > Basic Approach to Human
RightsGoals and targets

Respect for Human Rights

Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various
Initiatives > Hotline System (Whistle Blower System)

Goals and targets
Management
Responsibilities andmethods
management
resources
Complaint handlingmechanism

Tokio Marine Group Sustainability Charter (Respectfor Human Rights and Dignity)

Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various
Initiatives

Management Elements

The
environment

Specific steps

What Our Environmental Management Aims for:Environmental Philosophy and Policy
Eight Material Issues and Four Priority Issues
Promoting Environmental Management > Structure for
Promoting Environmental Management
Promoting Environmental Management > Structure for
Promoting Environmental Management (“Green Assist”)
Promoting Environmental Management
Responding to Climate Change > Initiatives for
Responding to Climate Change
Tokio Marine Group Sustainability Charter
Eight Material Issues and Four Priority Issues

Responding to Climate Change > ClimateRelated Financial Disclosure Based on the TCFD
Recommendations
Promoting the Widespread Use of Clean Energy

Promoting Health and Productivity Management

Labor
practices

Promoting Environmental Management

Responsibilities andPromoting Environmental Management > Structure formanagement
Climate change
Promoting Environmental Management
resources
mitigation andManagement
adaptation
Complaint handling Promoting Environmental Management > Structure formethods
mechanism
Promoting Environmental Management (“Green Assist”)

Respect for Human Rights

Approach regarding impact
Employment
Promoting the Development and Active Roles of
Human Resources
andemployment
Policies/
Tokio Marine Group Sustainability Charter (Respect
relationships/
Commitment
for Human Rights and Dignity)
Conditions ofwork and social
Goals and targets Eight Material Issues and Four Priority Issues
protection/
Responsibilities
andSocial dialogue/
Promoting the Development and Active Roles ofmanagement
Management
Health andHuman Resources
resources
methods
safety at work/
Promoting the Development and Active Roles of Human
Human
Complaint handlingResources > Fair Personnel System and Management >development
mechanism
Raising Employee Satisfaction Levels
and training in
Promoting Health and Productivity Management,
the workplace
Specific steps
Promoting the Development and Active Roles of
Human Resources

Reference

Tokio Marine Group Sustainability Charterfor implementing initiatives for each sustainability issue. By referring to the core subjects

Management Elements

Sustainability Library

Approach regarding impact

In Tokio Marine Group, the departments handling each respective function are responsible

ISO 26000 Core Issues and Issues

3

Approach regarding impact

Policies/
Commitment
Biodiversity and
Goals and targets
restoration ofnatural habitats Management Responsibilities andmethods
management
resources
Complaint handlingmechanism
Specific steps

Protecting the Global Environment > Preservation of
Biodiversity and Wetlands > ◉ Tokio Marine Group’s
Vision for Preserving Biodiversity and Wetlands
Protecting the Global Environment > Preservation of
Biodiversity and Wetlands
Protecting the Global Environment > Preservation of
Biodiversity and Wetlands > ◉ Tokio Marine Group’s
Vision for Preserving Biodiversity and Wetlands
Eight Material Issues and Four Priority Issues
Promoting Environmental Management >Structure for Promoting Environmental Management
Promoting Environmental Management > Structure for
Promoting Environmental Management (“Green Assist”)
Protecting the Global Environment > Protecting the
Global Environment through Products and Services

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Tokio Marine Group’s
Sustainability

ISO 26000 Core Issues and Issues

Tokio Marine Group’s

2-1 Environmental Initiatives

Management Elements
Approach regarding impact

Tokio Marine Group’s

2-2 Social Initiatives

Reference

Tokio Marine Group’s

2-3 Governance Initiatives

ISO 26000 Core Issues and Issues

Tokio Marine Group Sustainability Charter
Policies/Commitment
Anti-corruption/
Tokio Marine Group Compliance Code of Conduct
Responsible
political
Goals and targets Eight Material Issues and Four Priority Issues
involvement/
Management
Fair
Responsibilities
Compliance > Anti-Corruption Initiatives > Compliancemethods
competition/and management
Systemresources
Respect for
property rights
Complaint handling Compliance > Anti-Corruption Initiatives > Hotline
mechanism

System (Internal Whistle Blower System)
ComplianceApproach regarding impact

Fair
operatingpractices

Sustainability in the Value Chain

Policies/Commitment
Goals and targets

Specific steps

ConsumerissuesApproach regarding impact
Policies/Commitment

Policies/Commitment Sustainability in the Value Chain > Supply Chain

Complaint handlingmechanism

Specific steps
Approach regarding impact
Policies/Commitment
Consumer
service, support,
and complaintand dispute
Management
resolution/
methods
Education andawareness

Goals and targets

Reference
Information Security
Information Security > Basic Policies on Information
Security
Eight Material Issues and Four Priority Issues

Consumer data
Responsibilities andprotection
management
Information Security
Management
and privacy
resources
methods
Complaint handling Improving Quality from the Customer’s Perspective >mechanism
Response to Customer Feedback

Goals and targets

Management > Tokio Marine Group Principle ofTransactions

ConsumerissuesManagement Elements

Tokio Marine Group Sustainability Charter (Respectfor Human Rights and Dignity)

Goals and targets
Promoting social
Responsibilities andresponsibility
management
Managementin the value
resources
methods
chain

Sustainability Library

Approach regarding impact

Compliance > Anti-Corruption Initiatives

Specific steps

3

Sustainableconsumption

Sustainability in the Value Chain
Eight Material Issues and Four Priority Issues

Efforts to Promote ESG Initiatives through the Provisionof Products and Services > System for Sustainable
Consumption
Tokio Marine Group Sustainability Charter
Eight Material Issues and Four Priority Issues

Responsibilities and Efforts to Promote ESG Initiatives through the Provision
managementof Products and Services > System for Sustainable
Management
resources
Consumption
methods
Complaint handling Improving Quality from the Customer’s Perspective >mechanism
Response to Customer Feedback

Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various
Initiatives > Hotline System (Whistle Blower System)

Specific steps

Improving Quality from the Customer’s Perspective >Response to Customer Feedback
Improving Quality from the Customer’s Perspective >Response to Customer Feedback, Sustainability in the
Value Chain

Information Security > Initiatives for Information
Security and Cyber Security

Approach regarding impact
Policies/Commitment

Contributing to the Creation of a Safe and Secure
Society > Responding to Poverty Issues
Approach to Sustainability Strategies
Tokio Marine Group Sustainability Charter

Improving Quality from the Customer’s Perspective

Goals and targets

Eight Material Issues and Four Priority Issues

Improving Quality from the Customer’s Perspective >Basic Approach to Quality Improvement

Responsibilities andmanagement
resources

Organizational Structure for Promoting Sustainability

Complaint handlingmechanism

Stakeholder Engagement

Eight Material Issues and Four Priority Issues
Improving Quality from the Customer’s Perspective

Responsibilities
and management
resources

Improving Quality from the Customer’s Perspective >Response to Customer Feedback

Complaint handlingmechanism

Improving Quality from the Customer’s Perspective >Response to Customer Feedback

Specific steps

Improving Quality from the Customer’s Perspective >Quality Improvement Initiatives

Improving Quality from the Customer’s Perspective >Collaborating with AgentsCommunity
involvement
anddevelopment

Community
involvement

Management
methods

Protecting the Global Environment > Participation in
Social Contribution and Awareness-Raising Activities for
the Protection of the Global Environment
Specific steps

Contributing to the Creation of a Safe and Secure
Society
Contributing to the Creation of a Safe and Secure
Society > Social Contribution and Awareness-Raising
Activities

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Tokio Marine Group’s
Sustainability

Tokio Marine Group’s

2-1 Environmental Initiatives

Tokio Marine Group’s

Tokio Marine Group’s

2-2 Social Initiatives

2-3 Governance Initiatives

3

Sustainability Library

3.6 Editorial Policy
This report is intended to report on the principal sustainability activities of Tokio Marine Group in◉ Guidelines Referred to in Preparing this Reportfiscal 2020 to all our stakeholders.

• Global Reporting Initiative (GRI) Sustainability Reporting Standards• ISO 26000 Guidance on Social Responsibility

The Tokio Marine Group Sustainability Report 2021 focuses mainly on the philosophy and• United Nations Global Compact, “Guidelines for Communication on Progress (COPs)”

direction of Tokio Marine Group’s sustainability initiatives as well as our activities based on eightmaterial issues and four priority issues, and discloses detailed information.

◉ Scope of This Report• Reporting organizations

We also publish Integrated Annual Report 2021 for investors.
Integrated Annual Report 2021

Fundamentally, this report covers Tokio Marine Holdings and its major domestic and overseas Group
companies*.
* Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

• Reporting period
This report covers activities conducted primarily during fiscal 2020 (April 2020 - March 2021).
However, for the purpose of further clarification, on occasion, reference is made to activities
undertaken outside the reporting period.
• Principal changes during the reporting period
None◉ Dates of Publication• Previous edition: November 2021
• Current edition: February 2022
• Next edition: November 2022 (scheduled)

For inquiries concerning the Sustainability Report, please contact:
Sustainability Division, Corporate Planning Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel. +81-3-5223-1552 Fax. +81-3-6267-5916
e-mail: CSR@tokiomarinehd.com

2021 Sustainability Report 209

Tokio Marine Nichido Building Shinkan,
1-2-1, Marunouchi, Chiyoda-ku,
Tokyo, 100-0005 Japan+81-3 -6212-3333