SUSTAINABILITY REPORT 2016

統 合レポート 2016

［ 2016 東京海上ホールディングス ディスクロージャー誌 ］

Sustainability Report 2016 index

Tokio Marine Group's CSR

P. 03

Top Message

Tokio Marine Group's Approach to CSRGroup Core CSR Themes andMateriality

Relationship between Group
Initiatives and SDGs

CSR Promotion Structure andInitiatives for Permeating CSR within
the Group

Stakeholder Engagement

Plans and Results of CSR Initiatives

External Evaluations and Awards andParticipation in Initiatives

Governance

P. 87

Internal Control
Corporate Governance
CSR in the Value Chain
Respect for Human Rights
Sustainable Investment and Financing

Core Theme1 Providing Safety and Security

P. 129Research on Climate Change
and Natural Disaster Risk

Providing Safety and Security
through Products and Services

Improving Quality from theCustomer’s Perspective

Local Community and Social
Contribution Activities Leading to
Safety and Security

Core Theme2 Protecting the Earth
Promotion of Environmental
Management

P. 212Global Environmental Protection
through Products and Services

Local Community and Social
Contribution Activities Leading to
Global Environmental Protection

Core Theme3 Supporting People
Local Community and Social
Contribution Activities Supporting
PeopleP. 238Development and Utilization of Diverse
Human Resources

Supporting Health and Longevity
Society

CSR LibraryP. 270Overview of Group CSR Reporting

Editorial Policy

CSR Performance Data

Download PDF version of the
Sustainability Report

Third-Party Assurance
Recognition about ISO 26000

GRI Content Index
Corporate Information2

Tokio Marine Group's CSR

We introduce Tokio Marine Group’s CSR approach and strategies, CSR promotion structure, stakeholder engagement, plans andresults, external evaluations and awards and participation in initiatives.

Top Message A message from Tsuyoshi Nagano, President andGroup CEO.

Tokio Marine Group’s Approach to
CSR With the aim of being a Good Company trusted by all
people and society, Tokio Marine Group implements
its Corporate Philosophy based on the Tokio Marine
Group CSR Charter.

Group Core CSR Themes andRelationship between Group

Materiality 

Initiatives and SDGs 

We identified materiality and are working toward value

Tokio Marine Group will contribute to the United

creation in each of the three core CSR themes of

Nations Sustainable Development Goals (SDGs)“Providing Safety and Security,” “Protecting the Earth”

based on four activity themes.

and “Supporting People.”

CSR Promotion Structure andInitiatives for Permeating CSR

Stakeholder Engagement within the Group 

We introduce our structure for stakeholder
engagement and include specific examples.

We introduce the CSR promotion structure andinitiatives for permeating CSR within the Group.

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Plans and Results of CSR Initiatives

External Evaluations and Awards

and Participation in Initiatives 

We introduce the mid-term business plan and the

We introduce external evaluations and awards as wellinitiative plans and results of each fiscal year.

as our participation in initiatives.

4Top Message

Toward a Safe, Secure and Sustainable FutureWith the adoption of the Sustainable Development Goals (SDGs) at the United Nations Summit in September 2015, there are rising
expectations that companies will work together with governments and municipalities, NPOs and citizens to proactively contribute toresolving societal issues. Tokio Marine Group believes CSR is synonymous with the implementation of its Corporate Philosophy and that
promoting efforts to solve societal issues will lead to the Group’s sustainable growth. For these reasons, under our “To Be a Good
Company 2017” mid-term business plan, which we launched in fiscal 2015, we have set “Providing Safety and Security,” “Protecting the
Earth” and “Supporting People” as our core CSR themes and will promote CSR with the participation of all employees. Additionally, ourself-motivated employees will act with integrity and compassion, and as this spreads throughout organizations and the entire Group, we
believe that it will create a virtuous cycle of developing innovative products and services along with contributing to local communities andsociety. By implementing these initiatives, we aim to become a “Good Company” that is trusted by all people and society.

Providing Safety and Security
The Sendai Framework for Disaster Risk Reduction 2015-2030 was adopted in 2015 with the aim of mitigating damages from natural
disasters and other causes. Moreover, amid the rise of risks other than natural disasters, including geopolitical risks, it is necessary todevelop appropriate risk management solutions and build safe and secure communities. To ensure it can properly support customers
and society even amid these changes, Tokio Marine Group provides safety and security throughout all its business activities. This
includes carrying out industry-academia collaborative research, offering products and services to prepare for a variety of risks,participating in international initiatives, continuously supporting reconstruction of disaster-stricken regions in collaboration with partners
and conducting on-site Disaster Prevention Lessons for school children.

Industry-Academia Collaborative Research
Responding to climate change and natural disasters is a high-priority issue for Tokio Marine Group from the perspective of enterpriserisk management. Accordingly, Tokio Marine Group has been promoting research on climate change and natural disaster risk throughindustry-academia collaborative research in cooperation with world-class research institutions that include The University of Tokyo(since 2005), Nagoya University (since 2007), Tohoku University (since 2011) and Kyoto University (since 2012). In undertaking thisresearch, we strive to ascertain details of forecasts for damage caused by any natural disasters that could possibly occur in the future.
From fiscal 2016 onward, we will continue and enhance industry-academia collaborative research and strive to utilize our researchoutcomes for sophisticating hazard maps in local communities and for use in evacuation plans of local governments to raise safety andsecurity in regional communities. In March 2016, Tokio Marine & Nichido, together with Tohoku University, convened a forum entitledFive Years after the Great East Japan Earthquake, a Disaster We Will Never Forget, where we publicly presented our achievements on
industry-academia collaborative earthquake and tsunami risk assessment. At the same time, we shared the thoughts of municipalities,
companies. NPOs and insurance agents toward the reconstruction of disaster-stricken areas as well as disaster prevention.

Participation in International Initiatives
To raise the resilience of society as a whole to natural disasters and contribute to resolving disaster issues and mitigating damages,5Tokio Marine Group participates in the United Nations Office for Disaster Risk Reduction (UNISDR) Private Sector Alliance for Disaster
Resilient Societies (ARISE) as well as in ClimateWise and The Geneva Association Extreme Events and Climate Risk (EE+CR) working
group, as we make efforts to promote global disaster prevention.

Products and Services
Besides paying insurance claims to customers when disasters or accidents occur, Tokio Marine Group also aims to reduce burdens on
customers at the time of loss. We offer expert advice to expedite business resumption, assist corporate customers in designing optimalbusiness continuity plans (BCP) and provide individual customers with solutions to promote healthy living, among others. Tokio Marine
Group also provides products that offer safety and security to people who were previously uninsured. These products include One Day
Auto Insurance, which is aimed at reducing auto accidents involving uninsured drivers by encouraging young drivers who do not own
vehicles to sign up for insurance; products related to Life Insurance Revolution to Protect One’s Living that respond to needs associatedwith longer lifespans accompanying the declining birth rate and aging population; and weather insurance and microinsurance targeting
farmers and low-income earners in India who suffer from poverty.

We are also moving ahead in offering products and services that anticipate the changing business environment and customer needs
that include such technological innovations as Drive Agent and “Participation in demonstration tests on public roads for autonomousvehicles” as well as “a new type of overseas travel insurance for foreign tourists visiting Japan.”

Earthquake Reconstruction Support and Disaster Prevention Awareness and Education
Tokio Marine Group is continuing its support to the Tohoku Region affected by the Great East Japan Earthquake through a variety ofactivities that include support of the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region, volunteer reconstruction
support activities by employees and agents in affected areas and offering lunch menus from disaster-stricken regions at employee
cafeterias with charitable donations. These support efforts are driven by our determination to “never forget the event at any cost andcontinue to do whatever we can do even in any small way.” On March 11, 2016, which marked five years since the Great East Japan
Earthquake, I personally visited Sendai in the disaster-stricken region and by sharing the sorrow of this disaster across Japan, I havestrengthened my own desire to build a truly strong and friendly “Good Company” that stands ready to face the next disaster. For the
Kumamoto earthquakes that struck in April 2016, the entire company worked as one to ensure swift claim payments to customers while
new employees of Tokio Marine & Nichido participated in various volunteer activities. Additionally, we delivered relief funds donated bydomestic and overseas Group companies and their employees and agents to affected local governments. Moreover, to ensure future
generations are prepared for the next disasters and can protect themselves, we also actively hold Disaster Prevention Lessons
conducted by employees who visit schools as volunteer instructors targeting mainly elementary school children.

Protecting the Earth
Tokio Marine Group undertakes the Green Gift Project*1 for protecting the earth together with its customers as it carries out a variety ofenvironment-protection activities in Japan and overseas through its products and services. Mangrove planting commenced by Tokio
Marine & Nichido in 1999 has become a project that symbolizes Tokio Marine Group’s CSR activities and now includes volunteer treeplanting tours with the participation of domestic and overseas Group employees. Additionally, Tokio Marine Group consumes large
amounts of paper resources and energy in its own business activities and is continually aware of the environmental burden of these
activities. At the same time, we have implemented the ISO 14001 environmental management system and our unique Green Assist
environmental management system as we continually work to reduce consumption of these resources. Tokio Marine Group also
promotes a variety of other measures to protect the earth as a global insurance company that gives thought to the future of our planet
and acts responsibly.

Products and Services
Tokio Marine & Nichido initiated the Green Gift Project in 2009 based on the concept of “implementing environmental protection
activities together with customers,” and this project has been the driving force for mangrove planting. In October 2013, the scope of thisproject was expanded to include natural conservation activities throughout Japan. In this manner, we are protecting the naturalenvironment in Japan and abroad as a member of society together with residents in each community. In October 2016, we changed thename of these environmental activities in Japan to the Green Gift Planet GENKI Program. In doing, so we aim to carry out activities thatare close to our customers and local communities and make further efforts to promote environmental protection. The Group’s initiatives
for protecting the earth’s environment through its main businesses also extend across various nations. As one example, in 2015 U.S.based Philadelphia Insurance Companies (PHLY) newly commenced the “PHLY 80K Trees” tree planting program, which contributes to6disaster prevention and mitigation, inspired by Tokio Marine & Nichido’s Green Gift Project.

Reducing the Environmental Footprint and Becoming Carbon Neutral
Tokio Marine Group promotes such initiatives as conserving electricity and energy, raising business efficiency by using tablet devices
and promoting paperless operations. At the same time, the entire Group (consolidated basis) achieved carbon neutral status*2 in fiscal
2011 as well as in the three consecutive years from fiscal 2013 to 2015 by offsetting the CO2 emissions generated by its businessactivities with CO2 absorption and fixation through means such as the Mangrove Planting Project and acquisition of Tradable Green
Certificates. In the future as well, Tokio Marine Group will continue efforts to reduce its environmental footprint and to realize carbon
neutral status.

Our Passion Embodied in Mangrove Planting
This year the Mangrove Planting Project marked its 18th year following its launch in 1999, and as of the end of March 2016, a total of
9,474 hectares of mangrove forest have been planted, which has generated economic value of around 35 billion yen and brought
positive effects to the mangrove forests and the approximately 1.25 million people living in the surrounding regions. Mangroves play adiverse range of roles. These include mitigating the advance of global warming by absorbing and fixing large volumes of CO2,
preserving biodiversity and serving as a habitat for shellfish, shrimps, crabs and fish, and also functioning as green levees that protect
communities from tsunamis and storms. Mangroves also provide fishery, forestry resources and other resources indispensable to thelives of residents in local communities and contribute to stabilizing and improving standards of living. Tokio Marine Group aims tocontinue the Mangrove Planting Project, which protects the future of the earth, for 100 years.

Environmental Awareness and Education
Tokio Marine Group promotes an array of environmental awareness and education activities that include the Green Lessons that provide
fun learning about global environmental protection and mangrove planting to elementary school children and that are led by employees
who are dispatched to schools. We also hold the Children’s Environmental Award program that solicits essays and paintings fromchildren across Japan and invites the winners of the contest and their parents to join the Iriomote Island Ecological Experience Tour.
Other activities include holding the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar.

Supporting People
The insurance business has been called a “people’s business.” For those of us who handle the intangible product of insurance, ouremployees and the trust built between people are everything. Valuing and continually supporting people are essential for Tokio Marine
Group to earn the trust of all people and society, achieve sustainable growth and continuously create value for society. Therefore, Tokio
Marine Group will make efforts to support a diverse range of people that include youth, the elderly and persons with disabilities andathletes.

Youth Development
Tokio Marine Group is promoting youth development through a variety of programs. These include developing junior swimmers throughsupport of the Japan Swimming Federation; helping young people grow, encouraging international cultural exchange and promoting
sports in the local community through the Tokio Marine Kagami Memorial Foundation and Tokio Marine & Nichido Educational
Development Fund; and providing support for the education of girls in India, Bangladesh and Vietnam via the non-governmentalorganization (NGO) Room to Read.

Support for the Elderly, Persons with Disabilities and Athletes
Tokio Marine Group provides various support for the elderly, persons with disabilities and athletes. This support includes conducting
courses for its employees to foster dementia care supporters, providing support for the Special Olympics through volunteers from Group
companies in Japan and overseas and supporting the Japan Deafblind Association. Additionally, in June 2016 we began newly
supporting the Japanese Para-Sports Association as we contribute to the further spread and development of sports for the disabled. In
the run-up to the 2020 Tokyo Olympics and Paralympics, we will support the challenges of athletes, people and society for a safe andsecure competition not only to ensure the success of the games, but also for making these games a glorious cornerstone for Japan’s
future 100 years from now.
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Strengthening CSR Management
Tokio Marine Group endorsed the United Nations Global Compact (UNGC) in 2005 and has promoted initiatives based on the UNGC’sten principles in the areas of human rights, labour, the environment and anti-corruption. We also place great importance on the socialrole and responsibilities that the insurance industry is expected to fulfil, and Tokio Marine & Nichido is a signatory to the Principles for
Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI). Additionally, three
Group companies, beginning with Tokio Marine Asset Management, are signatories to The Principles for Sustainable Insurance (PSI) of
the UNEP FI.

Tokio Marine Group will continue responding to environmental, social and governance (ESG) issues. To ensure we are a company that
continues serving a useful purpose during times of need, we will also promote diversity and sound management that enables Tokio
Marine Group employees, who are working to solve social issues worldwide, to play active roles regardless of their nationality, gender,
age or whether they have disabilities. Although only at the midpoint, a variety of our initiatives have already been recognized. For
example, Tokio Marine Holdings was selected by the Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange as a2016 Health & Productivity Stock Selection and was also chosen a Nadeshiko Brand for fiscal 2015.

The “Tokio Marine Group CEO Recognition for CSR”, which was established in 2015, commends outstanding CSR initiatives by all
Group companies and their employees in Japan and overseas with the aim of fostering a corporate culture in which each employee
engages in CSR as his/her own issue and ensure this contributes to the community and helps create corporate value. In fiscal 2015, theemployee participation rate (total) in community social contribution activities for Tokio Marine Group (domestic) was 131.3%. We
therefore achieved the fiscal 2015 annual target of 100%. Tokio Marine Group enhances CSR/ESG information disclosure, which
includes the publication of its Integrated Annual Report mainly targeting investors in August 2016 as it communicates its initiatives for
the Group’s sustainable value creation. I hope that the Tokio Marine Group CSR Booklet 2016 Together into the Future, which explains
the Group’s CSR story in an easy-to-understand manner, along with the Sustainability Report, which provides a detailed explanation of
CSR strategies together with data, are helpful in enhancing your understanding of the Tokio Marine Group’s initiatives toward ESG.

Tokio Marine Group is a global insurance group with a dedicated, energetic and proactive workforce and organization, which is thewellspring of its competitiveness in each country and region and a crucial asset for contributing to the development of a sustainable
society. My mission is none other than to make Tokio Marine Group a “Good Company” that works to resolve issues facing society andearns the widespread trust of its customers and society. This can only be achieved by harnessing the comprehensive power of theGroup together with its employees and interacting and cooperating with its various stakeholders.

September 2016

President and Group CEO
Tokio Marine Holdings, Inc.

*1 Green Gift Project: This project offers customers an option to choose Web-based insurance contracts (clauses) on our website rather
than paper-based contracts in brochure form to reduce paper consumption. Tokio Marine & Nichido donates a portion of the amountsaved through reduced paper use to support environmental protection activities in and outside Japan.
*2 Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to the converted volume of
CO2 reduced by the use of natural energy and the acquisition of emissions credits by such a company and absorbed and fixed by
way of mangrove planting.

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Tokio Marine Group's Approach to CSR
Aiming to Be a “Good Company” Trusted by All People and Society
Tokio Marine Group has provided “safety and security” to society and contributed to its development by making the most of its abundant
knowledge and experience accumulated over the years in the insurance industry. In the future as well, we will work to solve various
social issues and continuously raise the Group’s corporate value while contributing to a safe, secure and sustainable future. By doing
so, we aim to become a “Good Company” that is trusted by all people and society.

Focusing on Three Core CSR Themes and Promoting Initiatives in Collaboration with Stakeholders
Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as its three core CSR
themes and is promoting CSR in collaboration with a variety of stakeholders.

Group Core CSR Themes and Materiality

Executing our Corporate Philosophy Based on the Tokio Marine Group CSR Charter
For Tokio Marine Group, CSR represents the implementation of the Corporate Philosophy. In keeping with the Tokio Marine Group CSR
Charter, which serves as behavioral guidelines for implementing CSR, all our self-motivated employees will continually act with integrity
and compassion using their unique ideas to provide stakeholders with even better value.

Respect for International Codes of Conduct and Human Rights
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD Guidelines for Multinational Enterprises,
ILO Core Labour Standards, UN Guiding Principles on Business and Human Rights, as well as ISO 26000. The ideas and contents ofthe ten principles concerning human rights, labour, the environment and anti-corruption advocated by the United Nations Global
Compact (UNGC) coincide with Tokio Marine Group’s own approach to CSR as well as its CSR Charter. Therefore, Tokio Marine
Holdings has been participating in the UNGC since 2005.

External Evaluations and Awards and Participation in Initiatives (United Nations Global Compact)

9

Tokio Marine Group’s Approach to CSR

10Tokio Marine Group Corporate Philosophy
With customer trust as the foundation of all its activities, Tokyo Marine Group continuously strives to raise its corporate value.

Tokio Marine Group CSR Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its Corporate Philosophy toachieve sustainable growth together with the development of society in accordance with the following principles:

Products and Services
We aim to provide society with products and services to meet its needs for safety and security.

Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees.
We respect the right to privacy and strive to enforce sound information management and control.

Protection of the Global Environment
Acknowledging that the protection of the global environment is an important responsibility for all corporate entities, we respect theharmonization with and the improvement of the global environment in all of our activities.

Contribution to Local Communities and Societies
As a member of various communities and societies, we respect the diversity of cultures and customs and we aim to contribute actively tothe needs of the current era.
11Compliance
While striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspects of our business activities.

Communication
We intend to disclose information timely and appropriately and to promote dialogue with all our stakeholders to ensure effective
corporate management.

Aiming to Be a Good Company

Initiatives in JapanThe driving force of Tokio Marine Group’s value creation is the strength of its people, those who embody the Group’s spirit and hold thepower to create value. Within our corporate culture that encourages ongoing self-improvement, all employees earnestly consider what
we should do to become a “Good Company” as their own matter and then implement a variety of initiatives throughout Japan. The
starting point of these efforts is the principle of openness and dynamism.

1. Formulation of Group Message “To Be a Good Company”
We encouraged in-house Majikira discussions (a venue for discussing serious topics in an open, frank and creative manner) toconsider what we should do to become a “Good Company” and we formulated the Group message “Continually Aim to Be a
‘Good Company’” as watchwords shared by all Group employees to express externally our determination to continually aim to bea “Good Company.” To communicate “Our Aspired Shape” that is embodied in the Group message, we are using this identicallogo where there are various points of customer contact such as on business cards, websites and business forms of each Group
company.

At the same time, we formulated explanatory notes to ensure that each Tokio Marine Group employee can understand the
feelings embodied in the Group message and talk about the message with the same feelings. These notes are posted on our
website and on the backside of business cards as part of efforts to widely convey our Group message to as many people aspossible, including to customers and society.

Explanatory notes122. Discussions in Each Region
We created the To Be a Good Company card and the To Be a Good Company booklet as tools for encouraging Majikira
discussions, which are convened in regions across Japan. The card contains the intent and feelings behind the formulation of theGroup message, explanatory notes and group graphic, and the booklet contains the path walked by the Tokio Marine Group since
its establishment. These will be used as tools allowing each employee to feel the “Tokio Marine Group Spirit” and to proactively
think about what should be done so that we become a “Good Company” and for deepening discussions on this topic withsurrounding members.

“To Be a Good Company” card

“To Be a Good Company” booklet
3. Dialogue with Management
In addition to Majikira discussions convened in regions across Japan, management staff of Group companies directly visited eachregion to participate in dialogue. Tokio Marine & Nichido held these dialogues in the form of “President’s visits to departments andbranches” and “Dialogue with executives.” During fiscal 2015, “President’s visits to departments and branches” were implemented
14 times, including two visits to Group companies. Meanwhile, “Dialogue with executives” was held 19 times, with the participationof 399 employees. These dialogues provided employees with an opportunity for direct dialogue with management, with whom they
ordinarily have little contact in their daily business duties. This interaction helped employees raise motivation toward their work,
promoted an understanding of company policies and measures and spurred the creative initiative of each employee, which also led
to opportunities for drawing out the self-initiative of employees. On the other hand, this dialogue enables management to better
understand the opinions of employees and helps with management decisions and therefore serves as a useful venue for bothmanagement and employees.

4. Initiatives of the Challenge Promotion Campaign
In August 2015, Tokio Marine & Nichido commenced the Challenge Promotion Campaign, a project for promoting and supporting
each and every challenge toward becoming a “Good Company.” Under this campaign, Tokio Marine & Nichido is proactively
promoting initiatives such as the following to create a corporate culture in which the entire Group works as one and continuallytakes on challenges through efforts by every person to meet challenges, share excellent initiatives that transcend organizations anddepartments, and mutually praise each other.

13

Initiatives toward customers
Develop “Challenge Series” advertisements, implement various types of campaigns.

Initiatives for promoting and supporting challenges undertaken by employees
and agents
Share good examples through the internal portal site “Everyone’s Challenge” and public relations magazines.
Implement the Challenge Promotion Competition that commends initiatives for three reforms (reform of working styles,
reform of method of being selected, continual reforms of good corporate culture) at all branches.
Develop various merchandise and tools that liven up the Challenge Promotion Campaign and support customers’
challenges.

As a part of the Challenge Promotion Campaign, the company implements initiatives for supporting the Tokyo 2020 Olympic
and Paralympic Games and regional revitalization.

Tokio Marine & Nichido Life, in collaboration with TMNF, is also carrying out the Challenge Promotion Campaign with the aim of
becoming a Good Company that is trusted by all people and society.

Appointed as a Gold Partner (Non-life Insurance) of the Tokyo 2020 Olympic and Paralympic Games

Overseas Initiatives
1. Communicate the Tokio Marine Group’s shared vision “To be a ‘Good Company’” in each region.
We are creating videos and booklets (multilingual) as support tools for deepening the understanding of and promoting discussions
about “To be a Good Company”, the shared vision of Tokio Marine Group, throughout the world. The videos and booklets explain
the Good Company vision and provide examples from across the Group. Beginning in 2015, the CEOs of some Group Companies
each talked about their own respective thoughts about a Good Company, and their messages were distributed across the entire
Group. Additionally, we established the Good Company Awards, which recognize superior achievement pursuing the values of aGood Company and the employees who promote these. These were recognized in the three categories that together form theGood Company concept: “Look Beyond Profit,” “Empower Our People” and “Deliver on Commitments.” At a ceremony held in April
2016, Group CEO Tsuyoshi Nagano presented trophies to 12 award winners who came to the Headquarters in Japan for the event.

BookletVideo

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Good Company Award

2. Convening Global Leadership Development Programs Targeting Human Resources in Countries Worldwide
At Tokio Marine Holdings, Global Leadership Development programs are convened with the aim of developing managers who will
be responsible for management in each region. Within these programs, we have set up opportunities for participants to visit areas
stricken by the Great East Japan Earthquake and listen to first-hand accounts by persons who actually experienced the disaster.
This initiative strives to promote a deeper understanding of the type of value we have provided to customers, agents and society
and to share the feeling of “wishing to be useful for ‘society and people’ through insurance” as well as the pride we take in being
members of Tokio Marine Group. Based on their own understanding, training participants consider how they will exemplify what
they have learned and apply this at their respective Group companies and departments in their own countries and then move into
action.

Through these initiatives, we strive to share our values globally and are taking on challenges with the aim of being an insurance groupthat is trusted by all people and society and continues to achieve growth.

15Group Core CSR Themes and Materiality
With the adoption of the Sustainable Development Goals (SDGs) in September 2015, there are rising expectations that companies will
work toward resolving a variety of societal issues. In collaboration with stakeholders, Tokio Marine Group is leveraging its expertise andknow-how in insurance and risk management to contribute to the resolving of various societal issues that include the frequent
occurrence of large-scale natural disasters, shifting demographics, the changing environment resulting from technological innovationand poverty.

To fulfil our social responsibility as a global insurance group, meet the expectations of society and raise the trust of our stakeholders,Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as the Group’s core CSR
themes within our “To Be a Good Company 2017 (FY2015 – FY2017)” mid-term business plan. Tokio Marine Group will strengthen
initiatives focused on these three CSR themes as well as CSR management that serves as the foundation for these initiatives. With theaim of raising the centripetal force of stakeholders in CSR initiatives, we are establishing the Tokio Marine Group’s CSR Approach. As aresult, our self-motivated employees will act with integrity and compassion, and as this spreads throughout organizations and the Group,
we believe that it will create a virtuous cycle of developing innovative products and services along with contributing to local communities
and society. Moreover, this cycle will lead to the sustainable growth of the Group. These efforts will serve as a bridge to our children andto future generations as we seek to transform risks into opportunities and create value for a safe, secure and sustainable future.

From fiscal 2015 onward, while recognizing that the three core CSR themes will be integrated into business activities, we will implement
CSR activities with the participation of all employees based on the above CSR approach across a wide range extending from theprovision of products and services to corporate citizenship activities. Accordingly, we will communicate our principal CSR initiatives tosociety through this Sustainability Report and the media while also promoting easily understandable measures to permeate these
initiatives within the Group.

Core CSR Themes and CSR Approach of Tokio Marine Group
Core CSR Themes of Tokio Marine Group16

CSR Approach of Tokyo Marine Group

Core Theme 1:

Providing Safety and Security

The world is now facing various social issues, inflicted by frequent large-scale natural disasters, demographic shifts, income
disparities, poverty and technological innovation. In Japan as well, issues are becoming prevalent also in relation with technologicalinnovation as well as community resiliency (disaster prevention and mitigation) and the country’s declining birth rate and aging
population. These issues may induce drastic changes in risks surrounding the insurance business. Tokio Marine Group regards
these changing risks also as opportunities. Accordingly, we have selected “Providing Safety and Security” as one of our three CSR
core themes and are making efforts toward a safe, secure and sustainable future throughout our entire business operations, fromproviding products and services to undertaking corporate citizenship activities.
17Research on Climate Change and Natural Disaster
Through industry-academia collaboration with Tohoku University, we engage in research on climate change and natural disaster risk in
an effort to gain deeper scientific insight into disaster prevention and mitigation. By leveraging the research outcomes and promoting thesharing of the resulting benefits with society, we contribute to raising disaster preparedness and mitigation around the world.

Providing Safety and Security through Products and Services
We provide various products and services that are beneficial for safety and security. Besides insurance covering disaster risk, theseproducts include One Day Auto Insurance, which is aimed at reducing auto accidents involving uninsured drivers; living benefit-related
products; and products that respond to technology innovation.

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” we value feedback from customers while working with agents to improve operational quality on a constant basis.

Local Community and Social Contribution Activities Leading to Safety andSecurity
Tokio Marine Group contributes to the security and safety of local communities by carrying out community and social contribution
activities that realize security and safety. Ever mindful of earthquake disasters, employee volunteers from Tokio Marine Group, including
its agents, visit elementary schools to conduct Disaster Prevention Lessons to convey knowledge on disaster prevention to children andhelp them prepare for the next disaster. Other efforts include collaboration with stakeholders to provide recommendations and raiseawareness for disaster prevention and mitigation, continued support for recovery from the Great East Japan Earthquake andengagement in the Pink Ribbon Movement.

Through these initiatives, Tokio Marine Group is enhancing its provision of security and safety to customers around the world and to
local communities and societies.

Value Creation

Providing safety and security to customers, local communities and society worldwide through the insurance
business

Click here for details

Core Theme 2:

Protecting the Earth

The global issues of climate change and natural disasters and depletion of biodiversity pose serious risks for the children not only of
today but also of the future, and at the same time, have a significant impact on the business of Tokio Marine Group.
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Tokio Marine Group has set “Protecting the Earth” as a core CSR theme and is helping to protect the global environment and create
environmental value by offering products and services that are designed to mitigate or adapt to climate change while reducing theenvironmental footprint of its business activities, attaining carbon neutral status, undertaking environmental protection activities in Japanand overseas and promoting environmental awareness and education.

Promotion of Environmental Management
We have implemented the ISO 14001 environmental management system at the Tokio Marine & Nichido head office and the uniqueGreen Assist environmental management system at other sites, and are striving to enhance the efficiency of energy usage and are
implementing 3R (Reduce, Reuse, Recycle) activities. By achieving carbon neutral status through CO2 fixation and reduction based on
mangrove planting and Tradable Green Certificates, we are promoting efforts to create a low-carbon, recycling-oriented society focusedon energy and resource conservation.

Global Environmental Protection through Products and Services
The Green Gift Project, which involves mangrove planting and environmental protection activities worldwide, is supported by NGOs andNPOs as well as local governments, agents and employee volunteers, and contributes to the alleviation of and adaptation to climatechange and the preservation of biodiversity. The project also contributes to a reduction in disaster damage and the stabilization of theplanted areas and the lives of people living in the surrounding regions as well.

Local Community and Social Contribution Activities Leading to Global
Environmental Protection
Tokio Marine Group holds Green Lessons, an environmental education program based on the theme The Mangrove Story, which targets
children in elementary schools and special needs schools, with employee and agent volunteers serving as instructors. We also hold theChildren’s Environmental Award program, an illustration and essay contest to raise environmental awareness among children.

Through these initiatives, Tokio Marine Group is contributing to the creation of a sustainable global environment.

Value Creation

Contributing to a Sustainable Global Environment

Click here for details

Core Theme 3:

Supporting People

In Japan, the importance of responding to the nursing and health needs of the elderly is increasing due to the low birth rate and aging
society. There is also growing demand to create societies in which people in underprivileged circumstances and those with disabilities
can live with peace of mind in the community as economies and societies become more sophisticated and globalization progresses. In
addition, there are calls for the acceptance, promotion and utilization of diversity in such areas as gender, age and nationality. On a
global scale, the reality is that there is growing income disparity, increasing unemployment among youth, poverty and unequal
opportunities for education based on gender.

19

Tokio Marine Group has set “Supporting People” as a material CSR theme in order to take up the challenge of resolving these issues.
To this end, we will promote local community and social contribution activities as well as diversity and inclusion, notably through thegrowth of young people and support of persons with disabilities and athletes. Through these initiatives, we will contribute to therealization of a harmonious society where every person can live with a sense of security.

Local Community and Social Contribution Activities Supporting People
As initiatives for supporting people, in terms of youth development, we support orphans of car accidents through foundations, participate
in an educational support program for girls in developing countries called Room to Read and provide scholarship support and makevisits to various social welfare institutions in different countries around the world. Group employees also proactively participate inactivities that include taking courses that foster dementia care supporters, providing support for the Special Olympics Nippon National
Games and serving as volunteers for the Japan Deafblind Association national conferences.

Developing and Utilization of Diverse Human Resources
We conduct honest and fair personnel affairs for Group employees irrespective of gender, age, nationality or any other factor, strive todevelop human resources and make use of diverse personnel that includes employing persons with disabilities. We also supportchanges in work styles and implement health management as well as occupational health and safety measures and actively undertake
efforts to fully encourage vigorous communication with employees.

Supporting Health and Longevity Society
Tokio Marine Group contributes to the realization of health and a longevity society through the provision of products and services
tailored to changes in the social environment and customer needs and through cancer awareness activities and consultation services byhealthcare specialists. By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring avirtuous cycle to local communities and society.

Value Creation
Developing Employees and Partners Who Support and Bring a Virtuous Cycle to Local Communities and Society
Click here for details

Governance～Strengthening CSR Management～
Tokio Marine Group is implementing initiatives throughout its entire business activities that are focused on its three core CSR themes of“Providing Safety and Security,” “Protecting the Earth” and “Supporting People.” To earn the trust of all people and society and achievesustainable growth, Tokio Marine Group must raise the quality of initiatives for “business strategies,” “governance” and “social
responsibility” and build a structure for resilient, highly sound and transparent management as a global insurance group.

Accordingly, Tokio Marine Group is “strengthening CSR management” as the basis for CSR implementation. While responding
appropriately to changes in the global economy and financial environment and the strengthening of international supervisory regulations,
Tokio Marine Group will raise the level of stakeholder trust and work to create a safe, secure and sustainable future by making
qualitative improvements to risk-based management (ERM: enterprise risk management), corporate governance and its internal control
system from the perspective of strengthening global-based business management as well as by generating and distributing economic
value. Through these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginning with continuously enhancing
shareholder value.

Value Creation

Continuously Enhancing Shareholder Value

Click here for details.
20Tokio Marine Group’s CSR Materiality (Material Issues)
Tokio Marine Group identified CSR issues for each of the above three core CSR themes and governance and specified their CSR
materiality (material issues). We will promote initiatives by reflecting the identified CSR materiality in the Group’s CSR strategy and CSR
targets.

Process for Identifying Tokio Marine Group’s CSR Materiality

Tokio Marine Group uses the following process to implement the “Identifying Material Aspects and Their Boundaries” in “Global
Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 4 (G4) .”1. Identifying Related Issues
The Group identified CSR issues that are subject to examination giving consideration to ways of contributing to CSR
issues unique to the insurance and financial businesses and meeting the expectations of stakeholders in the future. In thisexamination, we analysed the Group’s value chain and identified CSR issues in each core theme giving consideration to
stakeholder interests and expectations brought up during stakeholder engagement.
Value Chain and CSR Issues
Stakeholder Engagement
CSR Library (Related Materials) Tokio Marine Group’s CSR Materiality

2. Prioritization of Issues
Tokio Marine Group identified Group CSR initiatives by analyzing “Feedback from stakeholder engagement (CSR
dialogue) with customers, shareholders, investors, employees, agents, business partners, local communities andsocieties,” “CSR issues and responses to a changing business environment surrounding the Group,” and “Relation to
Tokio Marine Group’s corporate principle and management vision” from the dual perspectives of “significant impact on
stakeholder evaluations and decision-making (impact on stakeholders)” and “significant impact of organizations on theeconomy, the environment and society (impact on business)” and then identified the priority of material CSR issues andCSR issues subject to disclosure.
* Tokio Marine Group classified G4 “Material Aspects” into “CSR Mateliality (Material Issues)” and “CSR Issues Subject toDisclosure.”

Value Chain and CSR Issues
Stakeholder Engagement
CSR Issues and Responses to a Changing Business Environment Surrounding the Group

3. Confirming the Validity of Material Issues
The comprehensiveness of CSR issues subject to examination, the relevance to core CSR themes, CSR Materiality(Material Issues) and the validity of CSR issues subject to disclosure are confirmed at CSR dialogues (meetings for
dialogue and opinion exchanges between experts and Group management) and ultimately the approval of management isobtained.
Stakeholder Engagement (CSR Dialogue)

4. Review
The CSR Board, which consists of presidents of major Group companies, periodically reviews the state of initiatives for
CSR Materiality (Material Issues) . Third-party assurance will be obtained from an independent external verification
authority for core CSR themes and information will be disclosed in the Sustainability Report.
21

Value Chain and CSR Issues●CSR Materiality (Material Issues), ○CSR issues subject to disclosure *CSR issues are underlined.

Principal Stakeholders in the Value Chain

Theme

Local

Insurance

CSR Core
Shareholders

Employees

Agents andand Investors(Group activities)

Business

Communities
Customers

and Societies,
ResearchPartners

Institutes●Climatechange and●Providing
sustainableproducts andservicesCore Theme 1
Providing
Safety andbeneficial for
safety andsecurity●Products and●Providing●Providing

services

products andproducts andbeneficial forservices

servicesdisasters,

beneficial forbeneficial for

safety andsafety andsafety andsecurity, andsecurity

securityan aging
society

Security

local
communities
and society
worldwide
through theinsurance

research●Localcommunity
and social
contribution
activities thatrealizesafetysafety andcustomers,

disasters

security andProvidingsecurity tonatural●Raisingbrand strengthby promoting
ESG in theprovision of
products andservices●Insurance●Responding●Promoting

to customer

ESG in theneeds andprovision ofchanges in

products andrisk resulting

services infrom various

collaboration

technologicalwith business

innovation

partners○Promote○Promote

understanding

understanding○Promoteof productsof products

health in local

and services

and services

communities

throughthroughthrough sports

consumer

consumerpromotion

education

educationbusinessthat responds●Promoting

to low birth

ESG in therates andprovision of

aging

products andsocieties, andservices tochanging

respond to

populationpovertydemographics

22Principal Stakeholders in the Value Chain

Theme

Local

Insurance

CSR Core
Shareholders

Employees

Agents andand Investors(Group activities)

Business

Communities
Customers

ResearchPartners●Insurance
products forresponding toclimatechange andnaturaldisasters

and Societies,
Institutes●Protection of●Protection of●Protection of

the global

the global

the global

environment

environment

environment

through thethrough thethrough theprovision ofprovision ofprovision ofenvironment-

environment-

environment-

friendlyfriendlyfriendly

products

products

products●Localcommunity
and social
contribution
activities
realizingprotection of
the global
environment

Core Theme 2
Protecting
the Earth
Contributing toa sustainableglobalenvironment●Protection of
the global
environment
through theprovision ofenvironmentfriendly
products●Improvebusiness●Insurance●Socialproducts that

contribution

through●Promoting

respond toactivities that

information

ESG in the

climatedeter climate

systems thatprovision ofchange andchange andutilizeproducts andnaturalnaturaltechnologicalservices by

disasters

disasters

innovation

promotingefficiency

business○Reduction of○Reduction ofpartnerenvironmental

environmental

environmental

footprint andfootprint andprotection

achieveachievecarbon neutralcarbon neutral

statusstatus○Consumer
education
through thepromotion of
Web clauses23Principal Stakeholders in the Value Chain
Local

Insurance

CSR Core
Theme

Shareholders

Employees

Agents andand Investors(Group activities)

Business

Communities
Customers

ResearchPartners●Promotion of●Promotion of

the Group’s

the Group’s

diversity anddiversity andinclusion

inclusion●LocalCore Theme 3
Supporting
PeopleDeveloping
employees

and Societies,
Institutes●Local●Promoting
ESG in the●Providecommunity

provision ofcustomerand social

community●Humanproducts andsupport that

contribution

and social

resources

services by

responds toactivities that

contribution

development

maintaining

technologicalsupport youth,

activities thatthat aims forgood working

innovation

the elderly,

address low

realizing a

conditions atsuch as web-persons withbirth rates andcompany thatbusiness

based sales

disabilities andaging

develops thepartnerssocieties, andtop “people” inpopulationJapan

athletesdemographics

and partners●Develop

who support●Human●Humanand bring a

resources

resources○Consumer

virtuous cycle

development

development

education

to localthat respondsthat responds

through an

communities

totoinsuranceand society

technological

technological

guidebookinnovation

innovation

practices that
promote thehealth ofemployees

respond to lowbirth rates andaging
societies, andpopulation
demographics○Fair labour○Labouryouth to○Promote

practices that

health in local

emphasizecommunities

dialoguebyaimed atencouraging

promoting thehealthhealth of

examinations

employees

Governance－Strengthening CSR Management
Continuously enhancing shareholder value●Enterprise Risk Management(ERM）●Changes in the global economy and○Anti-corruption●Corporate governance/Internalfinancial environment○Evaluation of human rights and anti-

control●Generate and distribute economic

discrimination●Strengthening of international○Grievance resolution

supervisory regulations

24

Tokio Marine Group CSR Materiality (Material Issues) Matrix

Click the image to enlarge

CSR Issues and Responses to a Changing Business Environment
Surrounding the GroupWe expect the insurance business environment to change significantly over the medium to long term due to a number of factors
including the unprecedented pace of technological development, more frequent natural catastrophes, demographic shifts in theJapanese market and an increase in global oversight and regulation. By proactively grasping these changes in the environment, we plan
to refine our business strategy and advance our business platform that supports the creation of corporate value.

Regarding our CSR initiatives as well, we will respond to changes in the business environment surrounding the Group and provide
stakeholders with solutions to issues arising from these changes in the business environment. By doing so, we will strive to ensure that
our CSR initiatives help provide stakeholders with security and safety and contribute to raising the competiveness of the Group. Fromsuch a perspective, we analysed CSR issues using GRI (G4) and responses to changes in the business environment surrounding theGroup and prepared responses to “Changing Business Environment, Issue Recognition and External Business Environment” containedin the Integrated Annual Report 2016 and to CSR Materiality and GRI (G4) Principal Performance Indicators. As the origin of thisarrangement, we deepen discussion of ways to resolve issues faced by stakeholders arising from changes in the business environment
from the perspective of CSR and will further sophisticate our CSR activities.

25

Integrated Annual

Impact and Countermeasure

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

countermeasure

GRI (G4) Aspects
CSR issues

and Indicators

details

Environment”

example(corresponding to
CSR materiality)
Governance inGeneral Standard
Disclosures G4-46

Frequent
occurrences ofmajor natural
disasters andissues concerning
GovernanceEnterprise Risk
Management(ERM)(Highest
governance body’srole in reviewing
the effectiveness ofthe creation of

the organization’scommunities withrisk management

strong resilience toprocesses for ESG)

disasters could
Aspect: Economic

have a large impact
on risk surrounding
the insurance
business.

Generate anddistribute economic
value

Performance G4EC1 (Direct
economic value
generated anddistributed)

Climate change
and increase innatural disasters

In the same

Aspect: Product(Climate changemanner as forPortfolio G4-FS8

and natural

CDP, there is a

(Monetary value ofdisasters)

possibility that inAgents Business
Partners

products andcollaboration with

Climate change

services designed

institutionaland natural

to deliver a specificinvestors there will

disasters

environmental

be an emerging

benefit for eachmovement towardbusiness line

demanding thatbroken down bycompanies publicly

purpose)disclose theirclimate change
Aspects: Materials,

strategies andEmissions, Energy,

greenhouse gas
emission volumes,

Reduction of

Effluents andand that there will

environmental

Waste, Water,

be pressure fromfootprint andLegal restriction

investors toachieve carbon

conformance andimplement global

neutral statusotherwarming measuresenvironmental

and ESGindictors

measures.

26

Integrated Annual

Impact and Countermeasure

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

countermeasure

GRI (G4) Aspects
CSR issues

details

Environment”

and Indicators
example(corresponding to
CSR materiality)
There is a rising

Aspect: Productneed for casualty

Customers

insurance due toProducts andthe frequent

services beneficial

occurrence offor safety andmajor natural

security

Climate change

disasters caused

and increase in

by climate change.

and Service
Labeling G4-PR5(Results of surveys
measuringcustomersatisfaction)

natural disasters(Climate change

The global issues

and naturalof climate change

disasters)

and natural
disasters andLocal Communities
and Societies

depletion of
biodiversity will
have a serious
impact not only on

Aspect: Biodiversity
Protection of the

G4-EN13 (Habitats

global environment

protected or
restored)the children of
today but also the
future.

27

Integrated Annual

Impact and Countermeasure

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

countermeasure

GRI (G4) Aspects
CSR issues

details

Environment”

and Indicators
example(corresponding to
CSR materiality)
The form of
insurance is
projected tochange due to a

Governance indeclining
population, a rise in
one-personhouseholds andGovernancethe aging ofsociety. Amid
intensifying
competition

General Standard
Corporate

Disclosures G4-46

Governance/Intern(Highest

al Control,

governance body’s

Enterprise Riskrole in reviewing

Management

the effectiveness of(ERM）

the organization’srisk management

resulting fromprocesses for ESG)

deregulation, theimportance of risk
management isincreasing.

Changing market
structure

Aspect: Diversity

accompanying

Along with theshifting population

sophistication ofdemographics ineconomies andJapan (Low birthsocieties andrate and aging

advancingsociety, andglobalization, there

population

are calls for the

Diversity anddemographics)

acceptance,

inclusion

and Equal
Opportunity G4LA12 (Compositionof governancebodies andpromotion andbreakdown of
employees per
employee category
according toutilization ofgender, age group,

diversity in suchminority groupareas as gender,

membership andage and nationality

other indicators ofof employees.

diversity)

Employees
It is projected thatin the future theaging of society will

Aspect:advance further

Employment G4-

and that Japan will

LA1 (Total number

eventually directly

and rates of new

face a severe labor
shortage problem.
It is believed that
securing anddeveloping young
workers inLabour practices

employee hires
and employee
turnover by age
group, gender andregion)particular will
become an issue.
28

Integrated Annual

Impact and Countermeasure

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

countermeasure

GRI (G4) Aspects
CSR issues

details

Environment”

and Indicators
example(corresponding to
CSR materiality)

Employees

There is a rising

Aspect:need to think of

Occupational

employee health

Health and Safety

management from

G4-LA6 (Type ofa businessinjury and rates ofmanagement

Labour practices

injury, occupational

perspective and for

diseases, lost days,

companies toand absenteeism,

implement

and total number of

initiatives forwork-related“healthfatalities, by region

management.”

and by gender)

The aging ofsociety anddiversification oflifestyles arehaving an impact
Aspect: Producton various aspects
Changing marketof people’s lives,

structureaccompanying

and consumer
Customers

values and needs

shifting population

are changing. To

demographics incontinuously

Japan (Low birth

expand sales, therate and aging

importance ofsociety, andmaintaining brandpopulation

strength anddemographics)

customer loyalty is

Products andservices beneficial
for safety andsecurityand Service
Labeling G4-PR5(Results of surveys
measuringcustomersatisfaction)

increasing.
In Japan, there is

Promote health inincreasing

local communities

importance in
responding to thenursing care andAspect: Local

health needs of theCommunities G4-

elderly due to theSO1 (Percentage

acceleratingof operations withdecline in birth
Local Communities

rates and aging ofand Societies

society. Globally,
there is a risingneed to respond toincreasing
unemployment
rates for young

implemented local
Local communities

community

and social

engagement,

contribution

impactactivities

assessments, anddevelopment
programs

people, poverty
and inequalities in
educational
opportunities.

29

Integrated Annual

Impact and Countermeasure

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

countermeasure

GRI (G4) Aspects
CSR issues

details

Environment”

and Indicators
example(corresponding to
CSR materiality)
Information
technology
innovation ishaving a large
impact on businessGovernance inmodels, including

General Standard

on sales and aftersales service andGovernancecustomer
information
gathering. This ismaking it

Corporate
governance/Internal control, Enterprise
Risk Management(ERM)

Disclosures
G4-46 (Highest
governance body’srole in reviewing
the effectiveness ofthe organization’s

Changes innecessary to invest

risk management

customer needs

in IT systems andprocesses for ESG)

and risk due tohuman resources

diverseas well as to invest

technologicalfor reorganizing

innovation

sales channels.

(Technological
The provision of

innovation)

information on
products andservices is shifting

Aspect: Training

from printed

and Education G4-materials to

LA9 (Average

information
Employees

devices. Insurance
sales are shifting

Human resources
development

hours of training
per year per
employee by

toward being madegender, andthrough websites

employee

and the importancecategory)of IT andinformation security
is increasing.

30

Integrated Annual

Impact and Countermeasure

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

Environment”

countermeasure

GRI (G4) Aspects
CSR issues

and Indicators

details

exampleThe differentiating

Aspect: Economic(corresponding to
CSR materiality)

features (brandstrength, etc.) of
products arediminishing due toGenerate anddistribute economic
value

Performance G4EC1 ((Direct
economic value
generated anddistributed)

the advance of IT,
and there is a trend

Insurance AgentsBusiness Partners

toward selecting

Aspect: Productproducts based on

Portfolio G4-FS6,

price and ease of7, 8 (Monetary
value of products

buying. There isincreasing

Promoting ESG inand services

Changes inimportance inthe provision ofdesigned to delivercustomer needs

being able toproducts anda specificand risk due todifferentiate

services

environmental

diverseproduct and service

benefit for eachtechnologicalquality andbusiness line

innovation

maintaining thebroken down by(Technologicalcorporate brand.

purpose)innovation)
The provision of
information on
products andservices is shifting

Aspect: Customer

from printed

Privacy G4-PR8

materials to
information
Customers

devices. Insurance
sales are shifting
toward being madeProducts andservices beneficial
for safety andsecurity(Total number ofsubstantiatedcomplaints
regarding breachesof customer privacy

through websites

and losses ofand the importancecustomer data)of IT andinformation security
is increasing.

31Impact and Countermeasure

Integrated Annual

GRI (G4) Aspects and Indicators Example

Report 2016
“Changing Business
Environment, Issue
Impact andRecognition andExternal Business

Stakeholders

countermeasure

GRI (G4) Aspects
CSR issues

details

Environment”

and Indicators
example(corresponding to
CSR materiality)
There is a

Governance inpossibility that

General Standard

investment risk
could rise due toGovernance

low interest rates
and thatinvestment returns
could decrease.

Corporate
governance/Internal control, Enterprise
Risk Management(ERM)

Disclosures
G4-46 (Highest
governance body’srole in reviewing
the effectiveness ofthe organization’s

Moreover, therisk management

behavior ofprocesses for ESG)

customers andChanges in theinvestors is also

global economy

becoming

and financial

increasingly

environment

unclear due to the(Changes in thediversification of

global economy

lifestyles and theand financial

growing complexity

environment)
Strengthening

Insurance AgentsBusiness Partners

of international

Aspect: Economicof the investment

Generate andenvironment. There

distribute economic

is also concern thatvalue

deregulation willsupervisory

EC1 (Direct
economic value
generated anddistributed)

lead to theregulations

Performance G4-

commoditization of(Strengthening

products andof international

services and tosupervisory

intensifying

regulations)competition.
Aspect: Product
Portfolio G4-FS6,
7, 8 (Monetary

Competition invalue of products

providing services

Customers

is intensifying due

Promoting ESG inand services

to the increasingly

the provision ofdesigned to deliver

unclear behavior of

products anda specificcustomers andservices

environmental

investors and tobenefit for eachderegulation.

business line
broken down by
purpose)Integrated Annual Report 201632

Relationship between Group Initiatives and SDGs
“Transforming our World: the 2030 Agenda for Sustainable Development” was adopted unanimously by 193 member countries at theUnited Nations Sustainable Development Summit in September 2015.

The Agenda is an important guideline for realizing global sustainable development by 2030 and it includes the eradication of poverty andprotection of the environment, with all people around the world, including citizens, governments and companies, working in unison. The
Agenda lists the Sustainable Development Goals (SDGs) consisting of 17 goals and 169 targets.

Tokio Marine Group is providing a variety of products and services and promotes CSR initiatives that are related to SDGs. We will strive
to contribute to the attainment of the SDGs based on four activity themes that have especially deep relationships to the SDGs.

1. Contribute to building communities that are strongly resilient to natural disasters
2. Contribute to health and well-being
3. Contribute to creating mangrove forests
4. Contribute to reducing poverty

2030 Agenda for Sustainable Development

1. Contribute to building communities that are strongly resilient
to natural disasters
Tokio Marine Group promotes various activities, beginning with research on natural disaster risk and participation in international
initiatives, that disseminate information about disaster prevention widely throughout society. Also, even after a disaster strikes, Tokio
Marine Group focuses on quickly making claims payments and providing services for the prompt restoration of business operations.
Tokio Marine Group seeks to contribute to building communities that are strongly resilient to natural disasters by providing total
responses before and after disasters through its diverse products and services and CSR initiatives.

33

2. Contribute to health and well-being
Tokio Marine Group seeks to contribute to health and well-being through such products and services as insurance and consulting in
addition to various initiatives that include local community and social contribution activities.

3. Contribute to creating mangrove forests.
Tokio Marine Group is promoting the creation of mangrove forests mainly in the Asia Pacific region. We believe that creating mangrove
forests will contribute to the attainment of various SDGs, including adaption to climate change, promoting the sustainable use of natural
resources and mitigating damage from natural disasters. In the future as well, Tokio Marine Group will promote the creation of mangrove
forests toward the realization of a sustainable society.

344. Contribute to reducing poverty
Tokio Marine Group will leverage its know-how cultivated in the insurance business to provide low-income earners in India with accessto insurance by developing and selling weather insurance and microinsurance while striving to resolve poverty problems across theworld by financing and investing in microfinance institutions.

Principal products and services that contribute to reducing world
poverty
Sankatharan Bima Yojna (India)
Low-cost accident insurance available for 1 rupee per year as an incidental to fertilizer

Mahila Suraksha Bima Yojna (India)
Accident insurance aimed at women in farming communities

Rashtriya Swasthya Bima Yojna (India)
A medical insurance scheme for low-income earners sponsored by the government of India

Biju Krushak Kalyan Yojana (India)
An insurance scheme with add on medical insurance for low-income earners sponsored by state governments of India

Barish Bima Yojna / Mausam Bima Yojna (India)
Weather insurance product that evaluates climate risks such as precipitation volume and temperature in all areas of India and takes
into account the impact of unseasonable climate on grain harvest yields in farming communities

The Daiwa Microfinance Fund
Provides financing to and invests in microfinance institutions

35

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
Tokio Marine Holdings has established a dedicated CSR Division (CSR Division, Corporate Planning Department) to identify material
CSR issues and to formulate and implement Group CSR strategies. The division supports the CSR activities of each Group company
through dialogue and cooperation with CSR key persons appointed to promote CSR within the divisions in charge of CSR at therespective Group companies.

Tokio Marine Group regularly convenes the CSR Board, comprising the president of Tokio Marine Holdings (board chairman) andpresidents of major domestic Group companies, as well as the CSR Key Persons Conference, which consists of Tokio Marine Holdings
and Group companies’ CSR divisions. These bodies evaluate various types of CSR initiatives and discuss response measures for CSR
issues (important issues to be shared by each Group company) for the entire Group. Tokio Marine Holdings also convenes CSR
Dialogues with external experts, non-governmental organizations (NGOs), and non-profit organizations (NPOs). The dialogues give us
opportunities to hear outside opinions about our awareness and approaches concerning the Group’s CSR issues. These opinions andother ideas are then reflected in our CSR strategy and our approach to each individual CSR issue.

The Company’s Board of Directors receives reports on the CSR activities of the entire Group while formulating the Overall Group CSR
Strategy (medium-term plan and single fiscal-year plans). CSR promotion officers at each Group company play a leading role inpromoting and handling common issues to be addressed by the entire Group as well as in implementing CSR activities based on thecharacteristics of each business and local communities.

Tokio Marine Group CSR Promotion Structure

36

CSR Management System
In Tokio Marine Group, the departments handling each respective function are responsible for implementing initiatives for each CSR
issue. The management systems for each ISO 26000 core subject and issue are listed within each section of this report.

ISO 26000 Core Issues and Issues
Organizational governance

Organizational governanceDue diligence/Human rights risk

Human rights

situations/Avoidance ofcomplicity/Discrimination andvulnerable groups

Web Links
Governance

Respect for Human Rights (Management
Stance concerning Respect for Human
Rights and Various Initiatives)

Employment and employment
relationships/Conditions of work

Labour practices

and social protection/Social

Development and Utilization of Diverse

dialogue/Health and safety at

Human Resources

work/Human development andtraining in the workplace
Prevention ofpollution/Sustainable resource

The environment

use/Climate change mitigation
and adaptation/Protection of thePromotion of Environmental Management

environment, biodiversity andrestoration of natural habitats
Anti-corruption/Responsible
political involvement/Faircompetition/Respect for property

Fair operating practices

CompliancerightsPromoting social responsibility in

CSR in the Value Chain

the value chain

Sustainable Investment and Financing
Quality Improvement Initiatives (Anshin(“Reassuring”) Quality and Business
Renovation Project)

Consumer service, support, andResponse to Customer Feedback (Structurecomplaint and disputeto Make Improvements Based on Customer

resolution/Education andFeedback)

awareness

Working Together with Agents to Improve
Quality (Working Together with Agents on
Initiatives to Improve the Quality ofOperations)

Consumer issues
Consumer data protection andprivacy

Information Security

Posted on the website (System for Sustainable Consumption)
Sustainable consumption

Related：Providing Safety and Security
through Products and Services
Related: Global Environmental Protection
through Products and Services
37

ISO 26000 Core Issues and Issues

Web Links
Posted on the website (CSR Promotion

 Structure)

Related：Local Community and Social
Contribution Activities Leading to Safety andCommunity involvement anddevelopment

Security

Community involvement

Related: Local Community and Social
Contribution Activities Leading to Global
Environmental Protection
Related: Local Community and Social
Contribution Activities Supporting People

System for Sustainable Consumption
Tokio Marine Group developed microinsurance and weather insurance for low-income earners in those developing countries withvulnerability to climate change, natural disasters, illnesses and accidents. Also, Tokio Marine Group supplies products and services that
support the building and introduction of renewable energy facilities and also operates the Green Gift Project. Under this project, whencustomers choose Web-based insurance contracts on our website Tokio Marine & Nichido donates funds corresponding to a portion of
the value of the reduction in paper used to support environmental protection activities in Japan and overseas. The organizational
structures for undertaking these initiatives are as follows.

Initiatives

Company

Microinsurance and weather insurance (India)

IFFCO-TOKIO General Insurance Co., Ltd.

Products and services that support the building andTokio Marine & Nichido (Sales Development Department,

introduction of renewable energy facilities

Sales Department)

Green Gift Project

Tokio Marine & Nichido (Sales Planning Department, CSR
Department)

Initiatives to Permeate CSR within the Group
Enhancing CSR Communication
Tokio Marine Holdings and Tokio Marine & Nichido hold CSR Communication Meetings forexchanging opinions targeting employees of domestic and overseas Group companies andTokio Marine & Nichido. These meetings aim at spreading and deepening employees’
understanding of CSR and firmly implementing CSR initiatives continuously and reflecting
the Group’s CSR policies in the measures and initiatives of Group companies and thebranch offices of Tokio Marine & Nichido. These meetings enable the sharing of
information and the straightforward exchange of opinions on Tokio Marine Group’s CSR
initiatives and CSR activities conducted in respective companies and workplaces. Throughthese meetings, we have received comments from participants such as “Understanding thesignificance and purpose of CSR activities and ‘CSR through our core businesses’ has led to increased motivation.” As a new initiativefrom fiscal 2015, we commenced the CSR Key Persons (CSRKP) Seminar for Group companies and CSRKP Seminar at branch officesof Tokio Marine & Nichido. These meetings aim to share information and exchange opinions on the most recent CSR trends for the
purpose of promoting CSR across the Group and raising corporate value. In August 2016, we invited Keisuke Ota, secretariat-director of
Global Compact Network Japan, and Naoko Morizane, General Manager, CSR Promotion and Social Contributions Office, Corporate
Communications Division of NEC Corporation (NEC), to participate in this meeting. After listening to lectures about the frontlines ofglobal CSR and initiatives at NEC for creating societal value, participants deepened their understanding of CSR via group discussions
and a Q&A session.

To help resolve societal issues and perpetually raise the Group’s corporate value, we will continuously hold these meetings andseminars in the future and ensure these improve the CSR mindsets and skill levels of employees.

38

CSR Training
Tokio Marine & Nichido conducts CSR training through e-Learning for all employees once a year to promote understanding and sharingof the philosophy behind the company's CSR activities. In addition to affirmation of the CSR Charter, the training includes topics such asconfirmation of environmental burden reduction targets and the environmental management system and confirmation of the company's
community and social contribution initiatives. Key persons in each workplace promote participation in the training.

Community and Social Contribution Activities with the Participation of
All Employees
Tokio Marine Group has set the three core CSR themes of “Providing Safety and Security,” “Protecting the Earth” and “Supporting
People” and is implementing different local community and social contribution activities around the world that emphasize voluntary
participation by employees and tie-ups and collaboration with NPOs and other groups.

In addition to aiming to conduct ongoing local community and social contribution activities at each workplace and Group company, we
have designated October and November as CSR Month every year with the aim of promoting employee-driven CSR activities. Many
employees take part in a variety of local community and social contribution programs during this period in different parts of the world.

Support Systems and Donations
All Tokio Marine Group companies encourage the proactive participation of their employees in local community and social contribution
activities by introducing them to activities in which they may be able to participate or by creating a volunteer leave system or an award
program to recognize employees’ active efforts in local community and social contribution activities.

Overview of Support Systems/Programs and Fiscal 2015 Results (Tokio Marine &Nichido)Matching gift system

A system in which the company makes a donation matching the amount voluntarily
donated by employees (23 cases totaling 932,763 yen)
A system to support employees for their volunteer time (used by 108 employees)
Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year toparticipate in volunteer activities that include relief efforts in a disaster and support for

Volunteer leave/leave ofabsence systemsocial welfare institutions or groups relating to persons with disabilities, the elderly andchildren’s welfare facilities, etc.
Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six
months and up to two years in principle to participate in a volunteer program
recognized by the company, particularly actions with a high degree of social
contribution in a social welfare institute, etc.

39

A donation program operated by employee volunteers
In fiscal 2015, a total of 13,814,354 yen donated by 5,088 employees was distributed to
the following organizations:
Peace Boat Disaster Relief Volunteer Center (PBV) <Providing Safety andSecurity(emergency disaster assistance)>
Watari Greenbelt Project <Providing Safety and Security (Support for recovery
from the Great East Japan Earthquake)>
International Society for Mangrove Ecosystems (ISME) <Protecting the
Earth(cleaning up trash washed ashore along coastlines)>

Share Happiness ClubJapan Deafblind Association <Supporting People (supporting persons withdisabilities)>
Childline Support Center Japan <Supporting People (supporting children)>Kotsuiji wo shien suru kai (Supporting Orphans from Automobile Accidents)<Supporting People (supporting children)>
ASHINAGA <Supporting People (supporting children)>Japan Marrow Donor Program <Supporting People (support for incurable
diseases)>
Association for Aid and Relief, Japan <Supporting People (humanitarianassistance)>

CSR Month

A month for strengthening initiatives for proactively carrying out local community andsocial contribution activities across the entire Tokio Marine Group (October-November)
We commend excellent initiatives at Group companies and at Tokio Marine & Nichido

Tokio Marine Group CEO

branch offices that lead to the resolution of issues in communities and to the generation

Recognition for CSR

of corporate value. (For details, please refer to the “Tokio Marine Group CEO Recognition
for CSR” on this page.)

CSR Performance Data (Employee participation rate in volunteer activities, Number of employees who took volunteer leave,
Donations)40

Tokio Marine Group CEO Recognition for CSR
To promote the fostering of a corporate culture in which each employee engages in CSR as his/her own issue and ensure thiscontributes to the community and helps create corporate value, in fiscal 2015 Tokio Marine Group expanded Tokio Marine & Nichido’saward system to the entire Group and established the Tokio Marine Group CEO Recognition for CSR. In April and May 2016, a total of
18 outstanding initiatives implemented in fiscal 2015 at Group companies, Tokio Marine & Nichido’s branch offices and agents werecommended.

<Award Winners>

Saitama Claims Service Department,

Yokohama Chuo Branch, Tokio

Kanagawa Branch, Tokio Marine &Tokio Marine & Nichido

Marine & Nichido

Nichido

The department held courses to foster

As useful skills for planning measures

Using a portion of its budget for its

dementia care supporters. The

for community disaster responses, six

branch campaign awards ceremony for

department received comments thatleaders beginning with the branch

the new life insurance product Medical

responses to the elderly learned inmanager obtained disaster prevention

Kit NEO, the branch set aside anthese courses were applied to theexpert qualifications and 20 employeesamount equivalent to 100 yen per

handling of actual accident claims

obtained basic life-saving I certification.

contract as a monetary donation in each

received via telephone. As its own

Employees of the branch alsoarea that attained its sales targets andunique activity, the department also

participated in risk management

used the accumulated funds todelivered New Year’s greetings cards toactivities (major earthquake andpurchase wheelchairs that it presented

persons living in temporary housing involcanic eruption initial response drills

to social welfare and other facilities.

collaboration with an NPO.

and life-saving practice drills) sponsoredby agents.

Niigata Branch, Tokio Marine &Kansai Government Sector &Miyazaki Branch, Tokio Marine &NichidoFinancial Institutions Department,

NichidoMembers of the branch supported

Tokio Marine & Nichido

For its Disaster Prevention Lessons that

athletes with intellectual disabilities andThis department concluded a

are held every year, in fiscal 2015 theserved as volunteers for readying thecomprehensive agreement concerning

branch held these lessons at a vision-competition venues at the Special

Disaster Prevention Lessons with aassistance school together with agents.

Olympics Nippon National Wintercustomer in the education industry and

The branch proposed such ideas as theGames Niigata 2016. Under the Green

under the agreement presented“touchable earth” and making a tectonic

Gift Project, members of the branch also

supplementary readers on disaster

plate model as part of its creative

participated in activities for protecting

prevention awareness created by theapproach that enabled sight-impaired

migratory birds designated as natural

customer to schools when conducting

students to understand the content oftreasure protected species.

Disaster Prevention Lessons at private

Disaster Prevention Lessons.

elementary schools. Along with raisingdisaster prevention awareness ofchildren, the department is also working
to expand business for both customers
and the company.

41

E. design

Tokio Marine & Nichido Facilities The

Tokio Marine & Nichido Systems The

E. design established the Sign

company carried out initiatives at all its

company planned courses to promote

Language Department to carry out

branches that utilized the business

an understanding of the essence andresearch and learning drills on sign

knowledge and skills from building

importance of CSR, and visits werelanguage. Using voice recognition apps,

cleaning, one of its main businesses.

made to all 28 locations of sectoral

the company is creating an environment

These initiatives included the holding of

meetings. Moreover, on three

in which hearing-impaired employees

volunteer cleaning activities and aoccasions the company dispatched

can communicate easily. The company“cleaning workshop” at the Ichihara

volunteer tours with a total of 125

is also working to reduce the amount ofspecial needs school. During CSR

participants to support reconstruction in

paper consumed in its business throughMonth, the company issued aareas affected by the Great East Japansuch means as introducing Internet“President’s Message” as it worked to

Earthquake. Additionally, 107 people

discounts.

permeate its philosophy.

also participated in a volunteer activity
for supporting earthquake
reconstruction activities held at theTama Building in collaboration with an
NPO.

Philadelphia Insurance Companies

IFFCO-TOKIO General Insurance

Tokai Hoken (Insurance) Office

PHLY commenced a project for planting

Company Ltd. (ITGI)(Handa Sub-branch, Aichi Minami

80,000 trees to regenerate forests thatITGI employees at all branches in the

Branch, Tokio Marine & Nichido)

were devastated by wildfires and otherState of Gujarat along with business

The office proposed the opening of anatural disasters. With the cooperation

partners have held a Blood Donation

booth at the Aichi Minami Branch toof customers and agents, the company

Drive since 2003 and have donatedsupport a bazaar held by a social

used the cost savings from reduced

blood for 1,296 persons to the Indian

welfare corporate customer (a welfare

paper usage through the digitization of

Red Cross Society. In 2015 the Blood

operator for persons with disabilities anddocuments along with employee andDonation Drive was expanded to thethe elderly). With the cooperation ofcompany donations to fund tree

Mumbai branch. The holding of these

Tokai Claims Service Dept. II, Tokai

planting. Additionally, 50 employees

Blood Donation Drives has helped raise

Hoken Office sold articles collected fromparticipated as volunteers in tree

the CSR mindsets of employees andemployees and donated the sales

planting tours.

agents.

proceeds.

42

Hidetoshi Kuroki, Tokio Marine &Yoshifumi Yamamoto, Tokio Marine

Nichido& Nichido

Yasuyuki Hirase, Tokio Marine &Yoshifumi Yamamoto proposed andNichido ANSHIN 110

realized support by Tokio Marine Group

These two employees actively

for Okawa elementary school, which

participate as members of the NPO

was devastated by the Great East

“Baby-boom Noblesse Oblige.” ThroughJapan Earthquake. In collaboration witha picture book and picture-story show,

Tokio Marine & Nichido Medical

they have recreated a true story about

Service, he carried out training on CRM

the Ukedo elementary school in Namie,(crew resource management, a method

Fukushima Prefecture, where allrecommended by the Accident

students evacuated and survived

Investigation Committee) for medical

following the Great East Japan

institutions.

Earthquake. They distributed the picturebook and performed the picture-story
show in regions across Japan as an
example of a disaster-preparedness
method.

43

<Special Awards>

All Morioka Employees (Morioka

Tokio Marine Nichido Samuel*Head Office Men’s Basketball Team

Branch/Morioka Claims Service

Hydemoor Sankeien, a private elderly

Big Blue

Section, Morioka Claims Service

care facility offering nursing care

In collaboration with Meguro ward, theDepartment, Morioka Life Insurance

operated by Tokio Marine Nichido

ward councilors and education

Sub-branch, Tokio Marine & Nichido)

Samuel, called upon nearby residents

committee of Setagaya ward, Japanand Tokio Marine Group Employees

and caregiving operators to participate

Mini Basketball Association and Nippon

across Japan Who Participated inin its annual disaster prevention drill andJunior High School Physical Culture

Lantern Making

basic lifesaving course andAssociation, the basketball team held

The 2,150 lanterns sent by employees

implemented these activities together

regular season games and basketballfrom Tokio Marine Group were lined up

with the local community. Tokio Marine

festivals in both wards. The team also

and lighted at “Prayer Lantern Lighting,”

Nichido Samuel was commended by thecontinuously held a basketball class fora memorial event marking the Great

local fire department for its continued

junior high school students in Meguro

East Japan Earthquake. Tokio Marine

contributions to community disaster

ward.

Group handled the operation of one

readiness.

section of the venue on the day of theevent and a total of 32 employees andtheir family members participated in theevent as volunteers.

* On July 1, 2016, this company’s namewas changed to Tokio Marine Nichido
Better Life Services.

Tokio Marine Chorus
Through Yukatsu lobby concerts
sponsored by the Human Resources
Department and regular recitals, Tokio
Marine Chorus carried out fundraising
activities for the Watari Green Belt
Project and Room to Read. The chorus
also visited Hydemoor Sankeien
operated by Tokio Marine Nichido
Samuel*, where it held concerts for
elderly residents of the facility.

44

<Good CSR Initiatives at Overseas Group Companies>
We received numerous entries from overseas Group companies for the most recent Tokio Marine Group CEO Recognition for CSR.
Here we introduce these initiatives.

Tokio Marine Asia (TMAsia), Tokio

Tokio Marine Life Insurance

Tokio Marine Insurance Indonesia

Marine Insurance Singapore (TMiS)

Singapore (TMLS)(TMI)

and Tokio Marine Life Insurance“Raise at TMLS”

Establishment of TMI Scholarship

Singapore (TMLS)

TMLS, in Singapore, partnered with the

TMI enhanced its support for university

Nature Ecosystem Educational Tour

Disabled People's Association (DPA) to

students with the establishment of the

In December 2015, a total of 14 staff

launch “Raise at TMLS,” a company-

TMI Scholarship program that enables

volunteers from Singapore-based

wide CSR event. This event aimed atunderprivileged students to pursue

TMAsia, TMiS and TMLS invited 25 lessdeepening employees’ understanding offurther study in insurance. The

privileged children for a nature

issues faced by persons withscholarship program aims at raising

ecosystem guided tour at Chek Jawa on

disabilities. At the same time,educational levels and literacy, which is

the island Pulau Ubin. The children

SGD16,000 in total was contributed bya key national issue in Indonesia, and atlearned about the importance of nature,

employees and TMLS and TMAsia andresolving the shortage of humanincluding the usefulness of mangroves.

donated to DPA. Plans call for thisresources with expertise in insurance,

donation to go toward the publication ofwhich is a problem currently facing the“Inclusive Practices in Healthcare” thatIndonesian insurance industry.

TMLS and DPA will develop together.

Tokio Marine Life Insurance Malaysia

Bao Vieto Tokio Marin (BVTM)

Tokio Marine Insurance Thailand(TMLM)

Contributing to Community(TMITH)

Mangrove Rehabilitation for Coastal

Development through Local

Preserve Water and Preserve Forest

Protection

Community and Social Contribution

Project

In August 2015, the employees andActivities

TMITH has been implementing theagents of TMLM, in collaboration with

As one means of implementing Good

“Love Tokio Marine Insurance Preserve

the Malaysian Nature Society,Company initiatives, BVTM is

Water and Preserve Forest Project”

embarked on a mangrove rehabilitation

undertaking a variety of CSR activities

project since 2007 for the purpose of

project at Bagan Lalang beach into contribute to local community

preventing damage from frequently

Sepang. The project aims at protecting

prosperity improvement. These activities

occurring flooding and protecting

the coastline from erosion and otherinclude supporting leukemia patients,

abundant nature. Together with its

effects of rising sea levels.

implementing a mangrove regeneration

business partners, in 2015 TMITH

project and supporting underprivileged

contributed to the local community bychildren in southern Vietnam. In

undertaking initiatives such asrecognition of the high appreciation ofconserving water resources, preventing

these activities by the local community,

forest fires, expanding forest boundaries

BVTM earned the Annual Corporate

and promoting environmental education

Social Responsibility Award 2016

and awareness for younger generations.

presented by the Ministry of Planning &Investment of Vietnam.
45

Tokio Marine China (TMNCH)

Tokio Marine Hong Kong (TMHK)

Delphi Capital Management (DCM)

Implementing Youth Support

Implementing Local Community andDonation Activities for Education

Activities

Social Contribution Activities Led by

SupportTMNCH supported Nongmingong

the CSR Committee

At DCM, in the United States,

schools, which are schools for children

TMHK established the CSR Committee

employees donate funds received fromof migrant workers; held Car Free Day

in 2006 and is undertaking various

the company to any project or projects

as a day for employees to commute tocommunity and social contributionof their choosing available atwork using public transportation

activities. In 2015, the company

DonorsChoose.org. Over 95% of all(September 2015); and held the activity

implemented the World Wide Fund for

employees participated in this event and“Sign Language Communication

Nature’s Earth Hour; Christmas Foodcontributed to improving educational

between Chinese and JapaneseTree, a food collection and donationlevels in various communities.

students” at the Nanjing Deaf People

event; and sponsored the Tokio Marine

School (April 2015). Through supporting

Insurance Scholarship, an insurance

young people who will lead the future of

education program at Lingnan

China, TMNCH continues to contribute

University. In recognition of its caring

to the development of China.

and environmental protection efforts, tothe present TMHK has been awarded
the “5+ Caring Company” (refers to acompany being caring for more than 5
years) and the Hong Kong Awards forEnvironmental Excellence.

Safety National (SN)First Insurance Company of Hawaii

Tokio Marine Seguradora (TMSR)

Battle of the Bands Charity(FICOH)

Participation in Activities for

U.S.-based SN participates in an array

Smoke Alarm Installation Activities in

Awareness of Persons with Physicalof local community and social

the Local Community

Disabilities and in Fundraising andcontribution activities, beginning with the

FICOH, situated in the U.S. state ofDonation Activities

holding of the United Way Battle of the

Hawaii, participated in Smoke Alarms

As CSR activities based on the Tokio

Corporate Bands Fundraiser. The funds

for Everyone (SAFE) campaign

Marine Group Good Company concept,

collected at this event are provided

spearheaded by the American Red

TMSR in Brazil participated in thethrough the United Way to over 170

Cross to raise levels of safety for its

MOVA training program, an awarenessnon-profit charitable agencies active incustomers and for society. In 2015,

activity that promotes an understanding

the St. Louis Metropolitan area.

employees installed smoke alarms inof persons with physical disabilities, andhomes in January, April and July, andin the Teleton TV program. During thealtogether these volunteers installed

program, operators worked as

more than 650 smoke alarms involunteers taking calls from donors. For

approximately 175 homes and thereby

this event, the company collected

provided security and safety to the

donations of approximately USD60,000.

community.
46

Tokio Marine Kiln (TMK)

Tokio Marine Egypt

Tokio Millennium Re (TMR)

Internship Program for University

Distribution of “Ramadan Bags” to“Investing in our Communities

Students

the Community

through Staff Involvement”

Every year TMK participates in The

In June 2015, during the holy month of

Headquartered in Switzerland andBrokerage Citylink, an internship

Ramadan, Tokio Marine Egypt andundertaking its business globally, TMR

program targeting students withnumerous employees, together with aholds its annual Day of Giving in which

underprivileged backgrounds sponsoredlocal NGO partner, delivered 300

employees take part in local volunteer

by the City of London. In 2015 TMK took

“Ramadan Bags” containing food to an

initiatives from all its offices around theon 12 interns who worked across the

economically disadvantaged area inglobe and support a variety of sporting

business learning the various functions

southern Egypt. Through this initiative,

events and thereby contribute to theof an insurance company, which

the company contributed to the local

development of local communities.

enabled them to gain greater business

community.

skills and raise their motivation.

CSR Slogan Solicitation and CSR Awards

Tokio Marine & Nichido Systems formulated the management goal “For society-friendly
systems” and aims to encourage all employees to proactively participate in CSR activities
more than once per year. To attain this objective, the company is implementing numerous
original measures based on the thinking that each individual must understand theimportance of CSR and continually possess a high awareness of participating in local
community and social contribution activities.

One such measure is “CSR Slogan Solicitation,” an employee participation-type plan thatprovides an opportunity for employees to give shape to each of their respective ideas. The
establishment of this means for allowing these ideas to be shared as slogans within the company will create new opportunities forincreasing employee awareness in previously unnoticed areas.

Also, to implement company-wide CSR activities, the company will present awards to “organizations (departments or sections)” and“individuals” every half year with a view toward raising the level of contributions and participation rates of employees in CSR activities.

47

Stakeholder Engagement
In implementing high-quality CSR management, we believe it is essential to develop a relationship of mutual trust through dialogue withcustomers and all other stakeholders. We are promoting a deeper understanding of Tokio Marine Group’s thinking, values and various
types of initiatives through customer opinions (customer compliments, complaints and other opinions and suggestions) received byGroup companies, engagement with shareholders and investors, communications with agents, communications with employees,
communications with external Socially Responsible Investment (SRI) and Environmental, Social and Governance (ESG) rating agencies
and CSR communication with external experts (CSR Dialogue). We also provide shareholder and investor information and various typesof news releases through the media and make our best efforts to provide appropriately timed and adequate information disclosure to all
stakeholders.

Tokio Marine Group’s Stakeholders

Engagement
Stakeholders

Web Links
PolicyContents
Naruhodo Insurance

We continually provide

Guide (Basic)

customers and society

Customers

with “safety and security.”

Basic knowledge of

We will continue toinsurance

Naruhodo Insurance
Guide (Life Events)

promptly andappropriately provide evenhigher quality products,
services and processes
that meet the expectations

Customer satisfaction

Response to Customer
Feedbackof our customers.
Stakeholder
By earnestly dealing withEngagement

all our stakeholders, we(Engagement withwill work to create a
Shareholders andInvestors

virtuous cycle in which we
generate even higher andShareholders andCommunication with

Investors)

shareholders
Corporate Governancemore appropriate levels of(Relations withprofits and continue toShareholders andprovide value to

Other Stakeholders)shareholders.
Disclosure policy

Information Disclosure48

Engagement
Stakeholders

Web Links
PolicyContents

We emphasize mutual
trust with our agents andcombine our strengths tomeet the needs ofWorking Together withcustomers while
Insurance Agentscooperating to promotemutually sound growth

Agents to Improve
Insurance agents

Quality
Education and Training

and development. We

Systems for Agentsalso aim for healthy
mutual growth anddevelopment with theirrelated business partners.
We aim for healthy mutualBusiness Partners

growth and developmentwith our businessBusiness partners

CSR in the Value
Chainpartners.
We respect each andevery employee as
individuals and recognize

Fair and Honest
Employee satisfaction

their dignity and value,

Personnel Affairs(Raising Employee
Satisfaction Levels)and pay careful attention
to ensure that they canfulfill their responsibilities
Employees

to their families. We aim to

Communication withbe a professional groupwith very distinctive
characteristics while
cooperating to ensure allcolleagues maximize their

Employees (Direct
Dialogue

Dialogue between
Employees andExecutives)

performance with integrity
and compassion.

49

Engagement
Stakeholders

Web Links
PolicyContents
External Evaluations
Awardsand Awards andParticipation in
Initiatives

As a good corporate
citizen, we strive to berecognized by local
communities and societies
while contributing to theExternal Evaluations
Initiatives

creation of a society

and Awards andParticipation in
Initiatives

where a diversity ofpeople can live healthy
lives and with a sense of
Local Communities andSocieties

Stakeholder
CSR Dialogue

security. We also makeEngagement (Fiscal
2015 CSR Dialogue)

efforts to protect the
global environment for

Global Environmental

future generations. In
addition, by partnering

Protection throughMangrove Planting Project

Products and Services

with NPOs, etc, we(Green Gift Mangrove

conduct mangrove

Planting Project)planting project andexperience-based

Global Environmental

environmental protection

Protection throughactivities mainly focusing

Experience-based

Products and Services

on children.

environmental protection(Green Gift Project:

activities

Environmental
Protection Activity inJapan)To respond to disasters
caused by climate change
we will sophisticate our
natural disaster risk
Research Institutions

assessment throughClimate change andResearch on Climate

industry-academia

natural disaster risk

Change and Natural

collaboration and will

research

Disaster Risk

provide products andservices for stable
responses to disasters in
the future.

50

Engagement
Stakeholders

Web Links
PolicyContents

To respond to global-scaleissues such as climatechange, poverty, humanrights and resource andenergy issues and help
create a secure, safe andsustainable future, we will
collaborate withgovernments and industry
External Initiatives,

organizations andOrganizations,participate in initiatives

Governmentsthat include The United

External Evaluations
Participation in initiatives

and Awards andParticipation in
Initiatives

Nations Global Compact
and The United Nations
Environment Programme
Finance Initiative (UNEP
FI), and undertake
activities in cooperation
with a variety of
stakeholders toward
resolving these issues.
News release

News release

ensure effective corporate

Tokio Marine Holdings

Tokio Marine Holdings

management,” we will

corporate website (CSR

Corporate Website

cooperate with the media

page)(CSR Page)

Based on the Tokio
Marine Group CSR
Charter that states,”We
intend to disclose
information timely andappropriately and topromote dialogue with all
our stakeholders toMediaand carry out fair, timely
and proper disclosure ofcompany information to
gain the trust andunderstanding of our
stakeholders.

Implementation of Stakeholder Engagement (103.2KB)

51

Fiscal 2015 CSR Dialogue
In the name of “CSR Dialogue,” Tokio Marine Group regularly invites outside experts to share the latest knowledge on CSR withmanagement and to engage in dialogue (exchange views and engage in discussions) about Tokio Marine Group’s CSR initiatives. On
February 17, 2016, we invited prominent figures from various fields and asked their opinions about the CSR initiatives of Tokio Marine
Group in line with the latest social situation in the field of CSR. Several opinions offered by these experts are provided herein.

Participants (Affiliations and positions are as of the date of theconvening of the dialogue.)

Makoto Umebara
Representative
Umebara Design Office

Ayako Sonoda,
PresidentCre-en Incorporated

George Hara
Group Chairman
DEFTA PARTNERS

Tsuyoshi Nagano
President and Group CEO
Tokio Marine Holdings, Inc.

Masashi Oba
Executive Vice President
Tokio Marine Holdings, Inc.

Toshifumi Kitazawa
Executive Vice President,
Tokio Marine & Nichido Fire InsuranceCo., Ltd.

52

Kenji Iwasaki
Senior Managing Director,
Tokio Marine & Nichido Fire InsuranceCo., Ltd.

1. CSR Initiatives through Our Main Business
Principal opinions from experts
Sonada：When I first started supporting CSR around 15 years ago, much CSR tended to be “defensive CSR” focused on complianceand risk management and there was little “offensive CSR” directed toward sustainability. Instead of regarding the “R” in CSR as“responsibility,” companies should think of CSR as an activity for building relationships of trust with stakeholders. The Sustainable
Development Goals (SDGs) were adopted in September 2015. I’d like to see Tokio Marine, as a trailblazing company in CSR, express
the direction it intends to advance its CSR activities that are connected to these 2030 global SDGs. When evaluating investee
companies, rather than considering value only from a financial perspective, in recent years there has been a growing trend toward also
focusing on non-financial aspects, as ESG (Environmental, Social and Governance) investments become mainstream, primarily inEurope and the United States. Within such an environment, the types of breakthrough innovations companies can spur in their main
businesses for realizing the sustainability of society are starting to be called into question.

Tokio Marine Group’s response policies
Tokio Marine Group believes CSR is synonymous with the implementation of its Corporate Philosophy and regards CSR as an issue forraising the trust of customers and local communities and for generating social value. Going forward, together with customers, business
partners and members of the local community, we will promote CSR activities with the participation of every employee in all our businessactivities, from the provision of products and services to our donation and volunteer activities. Additionally, we will link our CSR initiatives
to the SDGs and communicate these efforts to the public as a story.

2. Disseminating Information to Society
Principal opinions from experts
Umebara：For 27 years Kuroshio-cho, in Kochi Prefecture, has continually disseminated artistic works from The Seaside Gallery, whereT-shirts hung on lines to flutter in the breeze are turned into an art museum along a beautiful sandy beach. In 2014, this activity became
associated with Tokio Marine & Nichido’s Green Gift Project and under the project the “T-shirt Art Exhibition and Beachcombing” event
was held. Although Tokio Marine & Nichido undertakes a variety of these excellent initiatives, I felt that the communication design forthis event was inadequate. I look forward to seeing Tokio Marine Group disseminate information with a greater awareness of thevisualization and visibility of its CSR activities.

Tokio Marine Group’s response policies
In the future as well, Tokio Marine Group will carry out domestic environmental protection activities (“Planet GENKI Program” from
October 2016) through the Green Gift Project in collaboration with NPOs, local governments and residents of local communities inworking to solve various local environmental issues. Regarding the point suggested by Mr. Umebara, while being mindful ofcommunication design we will strive to convey Tokio Marine Group’s CSR initiatives to society in an easy-to-understand manner throughour website and CSR Booklet.

53

3. Toward “To Be A Good Company”
Principal opinions from experts
Hara：Companies are public institutions within society that contribute to society through their businesses. In doing so, three key factors
enable companies to carry out vigorous business operations. The first is to contribute to all company stakeholders that include
employees, customers, suppliers, local communities and the earth. The second is to continuously contribute to all stakeholders over the
medium and long term rather than pursuing short-term results. The third is to take on challenges assuming maximum tolerable risk whileof course avoiding any risk that could destroy a company’s main business. This concept is called “public interest capitalism” and I’d liketo see this spread throughout the world.

Tokio Marine Group’s response
The concept that “companies are public institutions within society that contribute to society through their businesses” corresponds with
Tokio Marine Group’s belief that “CSR is synonymous with the implementation of its Corporate Philosophy and that working to resolve
social issues leads to the sustainable growth of the Group.” In the future, the frequent occurrence of natural disasters, shifting
demographics, technological innovation and other changes in the environment are expected to accelerate and are likely to generate
numerous new opportunities and risks. Under these circumstances, Tokio Marine Group will make unceasing efforts to be a “company
indispensable throughout society” and that is chosen by customers by getting close to our customers and local communities and making
efforts to support this challenge.

Responding to Opinions in the CSR Dialogue
Thank you for your valuable opinions. We will utilize these opinions in our future activities to accelerate our initiatives for resolving
various issues facing society.

We aim to be a “Good Company” that supports customers and society in all times of need. Based on dialogue and collaboration
with our stakeholders in all areas of our business, from products and services to respect for human rights and dignity, protection of
the global environment, contribution to local communities and societies, governance and stakeholder engagement, all employees
will work together to create a secure, safe and sustainable future with a focus on our three core CSR themes.

Takayuki Yuasa
Managing Director
Tokio Marine Holdings, Inc.

54

Opinions Received from Experts in the Past and Subsequent
Responses
Date ofdialogue

Items

Opinions

Status of Group’s response

Tokio Marine & Nichido is

Global CSR initiatives

Besides playing a role inactively participating in global

Japan, as a representative ofinitiatives, which include

Asia, Tokio Marine Group

serving as a Board Member forshould fulfil the role of an

UNEP FI-PSI (United Nationsindustry leader in CSR

Environment Programmethroughout the rest of the world

Finance Initiative Principles foras well.

Sustainable Insurance) for
Asia.

January
25, 2011

I'd like to see theimplementation ofenvironment-conscious
initiatives that go beyond mere
Innovative initiatives

reductions of CO2 emissions

Tokio Marine & Nichido
makes standard use of"environment-conscious
paper" that includes FSCcertified paper.

and paper consumption (e.g.,
the total use of FSC-certified
paper, investments inrenewable energy).

Marketing of TM Nippon
Solar Energy Fund by Tokio
Marine Asset Management

Following our Green Lessons
I'm looking forward to seeing
Tokio Marine Group play its
Responses to climatechange/global warmingrole in providing awarenesseducation and information thatutilizes knowledge andexperience that is unique to an
insurance company.

environmental awarenesspromotion program launched infiscal 2005, from fiscal 2012
we have been actively
developing Disaster Prevention
Lessons as disaster-prevention
education that is even closer tothe main business of an
insurance company.

November

The Green Gift Project, an

24, 2011

initiative started in fiscal 2009,
initially supported mangrove
I'd like to see community andCommunity and social
contribution activities

social contribution activities
carried out with further
cooperation with NGOs andNPOs in Japan.

planning activities overseas. In
October 2013, we expanded
the scope of this initiative toenvironmental protection
activities in Japan as well andwe hold events in collaboration
with NGOs and other bodies invarious regions throughout thecountry.

55

Date ofdialogue

Items

Opinions

Status of Group’s response

We continually think of creative
ways for enabling employees
to independently participate incommunity and social
contribution activities throughinitiatives such as thefollowing.

DecemberCommunity and social

6, 2012

contribution activities

I hope to see support that

Creation of "List of

enables employees

Recommended Initiatives"(individuals) to independently

that compiles tips forparticipate in community andplanning community andsocial contribution activities

social contribution activities

that transcend the bounds ofat each workplacebusiness.

Participation in initiatives
undertaken by the NGOs
and NPOs that we support
Plan volunteer tours to
support disaster regions
and hold in-housesolicitations of tour
participants
We are carrying out industryacademia collaborative risk

Solving social issues isrequiring even more expertise.
I’d like to see activities carriedout with an awareness ofcollaborating with local

DecemberCommunity and social

16, 2013

contribution activities

governments, universities,
specialist institutions, NPOs
and residents. Also, I’d like to
see the development of thenext-generation of people whowill work to protect theenvironment in regional
communities.

research with universities andstrengthening collaboration
with local governments andNPOs in domestic
environmental protection
activities while working to solve
various social issues.
We are undertaking
environmental awareness andeducation activities through theimplementation of Green
Lessons for elementary school
children and carrying out
environmental protection
activities in the Green Gift
Project.

56

Date ofdialogue

Items

Opinions

Status of Group’s response

We set “Supporting People” as
one core CSR theme in the
new mid-term business plan
(FY 2015–2017) and are
implementing CSR. From fiscal
2012 we have been holding
Disaster Prevention Lessons to

December16, 2013

CSR management

I suggest setting “development

raise the disaster preventionof people” as materiality andawareness of elementary

ascertain needs in each region

school children. We will reflect

while promoting financial andregional characteristics and theenvironmental education andoutcomes of industry-academia

advancing these with initiatives

collaborative risk research toused in your main business.

the present into this program
while also focusing on further
improving this program. We
have also started thedevelopment of a financial
education program based on
the theme of insurance as our
main business.
Tokio Marine Groupparticipates in the United
Nations Office for Disaster Risk
Reduction (UNISDR) —Private Sector Alliance forDisaster Resilient Societies(ARISE) and the United
Nations Environment
Programme Finance Initiative(UNEP FI). At the Third United
Nations World Conference on

I’m hoping to see Tokio Marine

Disaster Risk Reduction held inGroup utilize its knowledge andSendai in March 2015, we

experience and actively

disseminated information about

participate in United Nations

such industry-academia

partnerships and international

collaborative research results

January

Taking on the challenge ofconferences for disasteras a stochastic risk

30, 2015

meeting global Social issues

prevention and mitigation asassessment method forwell as play an active role inearthquake-induced tsunamis

the creation of an international

as well as the Group’s

framework as a Japanesedisaster-related solutions andcompany and an industry

promoted discussions for

opinion leader.

deploying the roles fulfilled by
the insurance industry toward
solving disaster issues andreducing damage. A Group
member is presently
participating in the creation of aframework for global climaterelated financial disclosures asa member of the Financial
Stability Board’s (FSB's) Task
Force on Climate-related
Financial Disclosures (TCFD).
57

Date of

Items

dialogue

Opinions

Status of Group’s response

We commissioned an external
think tank to investigate thesocial impact of mangrove
Amid expectations for strategic
CSR by companies, it isessential to incorporate aperspective that looks at whattypes of impact Tokio Marine
Visualization of the social

Group’s activities are having

impact of CSR

on social issues. I’d like to see
this done, for example, throughthe “visualization” anddisclosure of the impact ofmangrove planting on local
communities.

planting that we have carriedout since 1999. Calculations
show that as of the end of
March 2014, mangrove
planting has generated
economic value of around 35
billion yen and brought positiveeffects to the mangrove forests
and the approximately 1.25
million people living in thesurrounding regions. We
introduce the Mangrove
Planting Project in our news
releases as well as in a Special
Feature article in the CSR
Booklet 2016.
We will seize changes in risk
accompanying the frequent
occurrence of natural disasters
and shifting demographics as
business opportunities that

I would like to see TokioTake on the challenge ofJanuary

turning risks into

30, 2015“opportunities.”

Marine Group, as aprofessional in risk
management, turn future risksof the global community into
“opportunities.”

lead to growth. We will also
further advance our CSR
initiatives that bring majorchanges to risk and will focus
efforts on our three core CSR
themes of “Providing Safety
and Security,” “Protecting the
Earth” and “Supporting
People.” By doing so, we willcontribute to the creation of asecure, safe and sustainable
future.
We reflected these opinions
in Tokio Marine Group’s
CSR materiality (important
issues) and core CSR
themes set in accordancewith the new mid-termbusiness plan “To Be a

Isn’t “Information Security”

Good Company 2017.” This

also an important issue as a

included setting

CSR materiality and CSR

core CSR theme?

“Information Security” as an

approach

How about rearranging coreelement of internal control

CSR themes into five steps

within CSR materiality

as a CSR approach?

(important issues).
We established a “CSR
approach” that rearranged
core CSR themes into five
steps to ensure that theactions of each employee
lead to value generation in
the future.

58

Engagement with Shareholders and Investors

To assure transparent and fair management, Tokio Marine Holdings works for timely andappropriate information disclosure, while implementing a variety of measures to realize fairand constructive dialogue with domestic and overseas shareholders and investors.

To realize constructive dialogue with domestic and overseas shareholders, for institutional
investors, we hold both Japanese and English-language conference calls on theannouncement dates of the financial results of each quarter. We also hold IR briefings
attended by top managers, beginning with the president, twice per year following theinterim and fiscal year-end financial results, respectively, where we explain management
strategies and the progress of these strategies and hold dialogues (available in Japanese

Briefing for individual investors

and English language video format on our website). We also actively hold personal
interviews with shareholders and investors in Japan and overseas on a regular and as-needed basis and held approximately 660
personal interviews with institutional investors in the previous fiscal year. For individual investors, we hold an annual IR conference ledby the president as well as actively convene briefings in various cities throughout Japan.

The opinions that the Company receives from shareholders and investors through these opportunities are regularly reported to theBoard of Directors, shared broadly as feedback to management and all Group employees and are useful in improving management.

The General Meeting of Shareholders serves as an opportunity for receiving valuable opinions about the Company’s management andtherefore the Company implements several initiatives to encourage attendance at the General Meeting of Shareholders and the exercise
of voting rights. Specific initiatives with the objective of facilitating shareholder participation in the General Meeting of Shareholders
include issuing the Notice of Convocation well in advance of the meeting, scheduling the meeting on days that are not crowded with theshareholder meetings of other companies and using a website that allows shareholders to exercise their voting rights via the Internet.

Aside from the General Meeting of Shareholders, the Company includes surveys in interim reports sent to shareholders. These surveys
ask shareholders why they purchased Company shares, their policies for holding the shares and their expectations for issues includingGroup businesses. The Company uses the responses as valuable suggestions.

Tokio Marine Group also actively disseminates IR information through its website. In addition to the timely posting of information
beginning with the summary of financial results, Tokio Marine Group posts a wide range of various types of information and data that
help with investment decisions.

59Principal IR Activities
Briefings foranalysts andinstitutional
investors

We convened a briefing (November 2015) about the state of progress of our mid-term businessplan, “To Be a Good Company 2017,” which was launched in fiscal 2015, and held an IR briefing(May 2016) on the Fiscal 2016 Business Plan. At the briefings, the management team led by thepresident provided explanations to analysts and institutional investors and also engaged inquestion and answer sessions with attendees.
In addition, IR division representatives held quarterly results conference calls for analysts andinstitutional investors.

Briefings forindividual

Held a briefing for individual investors by President Nagano on the theme of Tokio Marine
Group’s corporate strategy. Also held briefings in various cities in Japan for individual investors
by the IR officer as needed, mainly at securities companies (a total of 12 times in FY2015).

investors
Briefings foroverseas

Held individual meetings for overseas investors by the president and IR officer in the UnitedStates, Europe and Asia and explained the Group’s business results, business plan, businessenvironment and other conditions.

investors
Disseminating IR
information
through our
websiteTokio Marine Group strives to disseminate information in a timely and fair manner through its
website. In addition to posting information beginning with financial results, Tokio Marine Groupposts a wide range of various types of information and data that help with investment decisions.
This includes annual securities reports, IR briefing materials and videos and explanations of
preliminary reports regarding the monthly business results of principal subsidiaries.

Engagement with NPOs and Others
Tokio Marine Group promotes local community and social contribution activities in collaboration with NPOs committed to solving various
issues in local communities. For the Mangrove Planting Project, one of the most notable initiatives undertaken by the Group, we haveformed a long-term partnership with the NGO Action for Mangrove Reforestation (ACTMANG) specialized in mangrove planting,
Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) and International Society for Mangrove
Ecosystems (ISME). Besides planting mangroves, we also cooperate in improving environmental awareness and promoting industries indesignated planting regions, such as providing environmental education and workshops for local residents and children. In Japan, we
collaborate with Nippon NPO Center, eight Environmental Partnership Offices located nationwide and environment-related NPOs
throughout the country and carry out the Green Gift Project that encourages experience-based, environmental protection activities
primarily targeting children.

Global Environmental Protection through Products and Services (Green Gift Project: Mangrove Planting)Global Environmental Protection through Products and Services (Green Gift Project: Environmental Protection Activity in Japan)

60

Plans and Results of CSR Initiatives
CSR Plan within the Fiscal 2015-2017 Mid-Term Business Plan
Under the mid-term business plan “To Be a Good Company 2017 (FY2015 - FY2017),” Tokio Marine Group has set the following core
CSR themes and is implementing initiatives for the three core CSR themes and strengthening CSR management.

In fiscal 2015, although we fell short of some objectives such as for initiatives to reduce the environmental burden, our initiatives
generally proceeded smoothly and we attained our objectives in all other activities. In working toward being a “Good Company,” in fiscal
2016 all Group employees throughout the world will continuously work to implement the three CSR core themes and strengthen CSR
management as his/her own matter with the aim of raising corporate value and generating social value.

Core Theme 1: Providing Safety and Security
Core Theme 2: Protecting the Earth
Core Theme 3: Supporting People
Governance ～ Strengthening CSR Management ～Group Core CSR Themes and Materiality

61Core Theme 1: Providing Safety and Security

Identified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

SelfAssess
ment

Fiscal 2016
Activities andNumerical
Targets

Value creationby providing
disaster risk
solutions
Value creationby providing
Products andhealth and low

services

birth rates andbeneficial for

aging societies

safety andrelatedsecurity

solutions

Low birth rates

Responding toand agingclimate change

societies andand natural

population

disaster risk

demographics

Develop andTechnologicalprovideinnovation

products andservices that

Providingrespond to low

Safety andbirth rates andSecurity

aging societies

throughand changing

Products andpopulation

Services

demographics

Providedinsurance thatassuresagainstProvideProvidedisaster risk

disaster anddisaster risk

and provided

accident risk

solutionsdisaster risk

solutions

Provide living

consulting

Develop andbenefit related

services

provide living

products

Sold living

benefit related

Developbenefit related

products

products andproducts such

Developservices thatas Medical Kit

products andrespond to

Neo

services thattechnological(comprehensiv

respond toinnovation

e medical

technologicalinsurance)

innovation

Developed andprovided Drive
Agent

Developproducts andservices that
respond totechnologicalinnovation

62

Identified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

SelfAssess
ment

Fiscal 2016
Activities andNumerical
Targets

Announced
researchachievements
at the 2016
Sendai
Symposium forDisaster Risk

Responding toclimate change

PromoteReduction andPromoteand naturalindustry-

the Futureindustry-

Value creation byacademia(Five Years

academiaindustry-academia

collaborative

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research

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research
Hold Natural

disaster risk
Research on

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Seminars

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Forget)Disaster Risk

Convened a
NaturalDisaster Risk
Seminar(November
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Promoting

PromoteESG in the

Promotesustainable

Tokio Marine

sustainable

Value creation

investment andAssetinvestment andby sustainablefinancing

Management

financinginvestment andEnhanceheld dialogue

Enhancefinancingcommunication

with investee

dialogue with

Investment

with investee

companies

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provision of
products andservices
Sustainable

companies

Products andservices
beneficial for
safety andsecurity
Improving

Value creation by

Promote quality

Implemented

Promote quality

quality

improvement

initiatives for

improvement

improvement

initiatives

Anshin Quality

initiatives

Quality fromthe Customer's
Perspective63

Identified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

SelfAssess
ment

Fiscal 2016
Activities andNumerical
Targets

Total
employeeparticipation
rate involunteer
activities:
131.3%(attained target
for second
consecutive

As an indicatorfor measuring
the state of
CSR initiatives
with theparticipation of
Local
community andsocialcontribution
activities

all employees,
total employee
participation
rate involunteer
activities:

Local

100% (total

Community

participationand Social

rate regarding

Contribution

three core

Activities

themes)Leading toContinue

Safety andsupport for

Security

recovery of thedisasteraffected areas
Hold Disaster
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employeeparticipation
rate involunteeryear, total
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rate regarding
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Continue menu

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100% (total offor support for

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three core

recovery of the

100% (total

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regarding local

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rate regarding

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recovery of theContinuesupport fordisasteraffected areas

recovery of theDisasterdisaster-Prevention

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Hold Disaster
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schools

been held at
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Continuesupport forrecovery of thedisasteraffected areas
Implement
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Lessons heldat schools

schools andattended byaround 16,300
children,students sincethese lessons
werecommenced(cumulative
total at the endof March 2016)

64

Core Theme 2: Protecting the EarthIdentified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

SelfAssess
ment

Fiscal 2016
Activities andNumerical
Targets
Create value
through products

Products andand services

services

Promotebeneficial for

Value creation

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safety andthrough products

through products

securityand services

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Implement

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Responding toclimate change
and natural
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Provide Mega-

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Identified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

FY2017 CO2

Numerical
Targets
CO2
emissions:-1％(compared
with the(compared

previous year)

Reduction ofwith FY2014)

CO2 emissions

environmental

CO2 emissions

per employee:

CO2emissions:100.5％(compared with theburden andper employee:-1%achieve carbon-3%(compared

neutral status(compared

with thewith FY2014)previous year)

Be carbon

Be carbon

neutralneutralManagement

ment

emissions:-3％

Environmental

AssessFiscal 2016
Activities andCO2emissions:

Promotion of

Self-

previous year)-1％(comparedwith theprevious year)
CO2 emissions
per employee:-1%Achieved
carbon neutral
status (CO2(compared
with theprevious year)

emissions)
Achieve
Paper usage;
102.4%

carbon neutral
status(compared
PromotePaper usage:

paperless-1%

operations(compared

Promote 3R

with thewith theprevious year)

Paper usage:-1%(compared

Promoted 3R

with theprevious year)

previous year)

Promote 3R

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Implemented
biodiversity
preservation

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protection
activities
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Protection
through
Products andServices

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biodiversity
throughenvironmental
protection
activities andenvironmental
awareness-raising
activities in Japan

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activities andenvironmental

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activities in Japan

activities in

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participation of

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activities inJapan

7,700 peopleJapan

and overseas(cumulative
total at the endof March 2016)

66

Identified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

SelfAssess
ment

Fiscal 2016
Activities andNumerical
Targets

Total employee
participation rate
in volunteer
Local

activities: 100%

Total

community and(total of three core

employeesocialthemes regarding

participation

Total

Total employee

local community

rate in

employeeparticipation rateand social

volunteer

participationin volunteer

contribution

activities:

rate inactivities: 100%

activities)

131.3%

volunteer
activities:

contribution
activities
Local
Community
and Social
Contribution
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Leading to
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Hold Green(attained target

rate regarding

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67

Core Theme 3: Supporting People
Identified MaterialIssues in CSR(Web Links)

Mid-Term

Fiscal 2015

Business Plan

Activities andFiscal 2015

(Fiscal 2015-

Numerical

Results

2017) Targets

Targets

SelfAssess
ment

Fiscal 2016
Activities andNumerical
Targets

Total
employeeparticipation
Total employee

rate inparticipation ratevolunteerin volunteer

activities:

activities: 100%131.3%(total participation(attained target

rate regarding

for second

three coreconsecutive

Continue

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three core

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Total employee

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Supporting

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Tokio Marine & Nichido Corporate Value Index
Tokio Marine & Nichido has reevaluated the Tokio Marine & Nichido Corporate Value Index implemented since 2003. From its fiscal
2015 measurements, Tokio Marine & Nichido has made wide-ranging disclosures with the aim of “visualization of the kinds of value it
can provide its principal stakeholders (customers, shareholders, investors, agents, employees and local communities).

Tokio Marine & Nichido will use this index in its CSR initiative plan formulation and provide value to all stakeholders to raise the trust of
all people and society. By doing so, Tokio Marine & Nichido aims to contribute to continuously raising corporate value and to thecreation of social value.

*1 Automobile insurance*2 Tokio Marine Group domestic operations as of June 1, 2016.
*3 Non-life insurance companies that submit applications for registration as an agent acting on behalf of the relevant corporation orindividual when these corporations or individuals register as a non-life insurance agent in accordance with the Insurance Business
Law

71

External Evaluations and Awards and Participation in
Initiatives
Tokio Marine Group is working to improve its initiatives in environmental, social and governance (ESG) fields and has received
numerous evaluations and awards in Japan and overseas. Also, to contribute to the creation of a safe, secure and sustainable future,
Tokio Marine Group also participates in various initiatives that include the United Nations Global Compact (UNGC) and the United
Nations Environment Programme Finance Initiative (UNEP FI).

Evaluation from SRI and ESG Rating Agencies
In recent years, attention has been focused on Socially Responsible Investment (SRI), Sustainable and Responsible Investment and
ESG investment, which evaluate corporate ESG risk and corporate ethics from the perspective of the sustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information and has earned high acclaim from numerous
global SRI indexes. As of the end of August 2016, Tokio Marine was listed in the SRI indexes shown below.

Inclusion in SRI/ESG Index
SRI or ESG Index/SRI or ESG Rating

Rating Agency

FTSE4 Good Index
FTSE

Dow Jones Sustainability Indice
Robeco SAM

Ethibel Sustainability Index
Forum Ethibel

STOXX® Global ESG Leaders indices
STOXX

Morningstar Socially Responsible Investment Index
Morningstar, Toyo Keizai Inc. (in Japanese)72

Examples of Inclusion in Domestic Public SRI/ESG Funds
Fund NameManaging Company

Sumishin SRI Japan OpenSTB Asset Management

Sumishin Japan Stock SRI FundSTB Asset Management

Socially Responsible Fund (SRI Plan)

STB Asset Management

DC Good Company (Socially Responsible Investment)

STB Asset Management

Mitsubishi UFJ SRI Fund

Mitsubishi UFJ Asset Management

Eco Partners (name: Green Wings)

Mitsubishi UFJ Asset Management

Daiwa Eco Fund

Daiwa Asset Management

World 6 Asset Equal Distribution (monthly distribution
type/Growth Type)

Daiwa Asset Management

DC Daiwa SRI Fund

Daiwa Asset Management

Nikko Eco Fund

Nikko Asset Management

Fukoku SRI Fund

Shinkin Asset Management

Sompo Japan SRI Open

Sonpo Japan Nipponkoa Asset Management* Inclusion in these funds is based on the latest performance reports of each fund as of the end of July 2016.

External Awards

Customers, Products and Services
Universal Communication Design Association (UCDA)"UCDA Award 2015" non-life insurance category person-to-person
selling type, Super Insurance "Renewal Guidance and Continuation

Tokio Marine & Nichido

Certificate"
Efma"1st Innovation in Insurance Awards," "Global Innovator category"Bronze Award / "Best Disruptive Product or Service category" Silver

Tokio Marine & NichidoAward for ‘Insurance for demonstration tests on public roads forautonomous vehicles'73

Association for Resilience Japan "1st Resilience Certification"

Tokio Marine & Nichido

HDI-Japan
Three-star rating obtained in Fiscal 2015 "HDI Inquiry Contact

Nisshin Fire

Rating" in non-life insurance sector"Best and Worst Insurance 2015" as selected by experts（Takarajima-separate volume）

E. design Insurance

Ranked 1st for automobile insurance
2015 Oricon Japan Customer Satisfaction- Ranked first overall in automobile insurance category for 2015

E. design Insurance

HDI-Japan
The highest ranking three-star rating obtained for third consecutive
year in the 2015 Non-life Insurance Industry Support Portal (Website)

E. design Insurance

Rating"R&I Fund Japan Award 2016"
Investment Trusts/Aggregate category: Best Investment Company
Defined Contribution Pension/Mixed Asset category: Best Investment

Tokio Marine Asset Management

Company"Morningstar Award Fund of the Year 2015"
Balanced Fund Division, Best Fund of the Year

Tokio Marine Asset Management

Bond Fund Division, Best Fund of the Year
Rating & Investment Information, Inc. "R&I Fund Award 2015"
Investment Trust/Domestic Bond Category: Excellent Fund Award
Investment Trust/Overseas Bond Category: Best Fund Award

Tokio Marine Asset Management

NISA/Domestic Bond Category: Best Fund Award
Tokio Marine Nichido Samuel*Japan Specified Facilities Operators Council "3rd Specified Facilities
Operators Case Study Research Presentation National Conference"
Most Outstanding Award —Hyldemoer Tama-plaza Village III* Tokio Marine Nichido Better Life Service(from July 1, 2016)

Japan Private Equity Association "JPEA Award" Industrial Structure
Transformation Award / Private Equity International "Operational
Excellence Awards 2015" / Asian Venture Capital Journal "Asian

Tokio Marine Capital

Private Equity & Venture Capital Awards 2015" "Exit of the Year"
Japan Institute of Information Technology "Fiscal 2015 IT Awards"
IT Special Award (IT Human Resources Development Award)

Tokio Marine & Nichido Systems

Singapore Business Federation "Singapore Golden Jubilee Business

Tokio Marine Insurance Singapore

Awards 2015"

Tokio Marine Life Insurance Singapore

Fintelekt "The Indian Insurance Awards 2015"
Personal Lines Growth Leadership, General Insurance (Small /IFFCO-Tokio General Insurance

Medium Companies Category)74

Development and Use of Diverse Human Resources
Ministry of Economy, Trade and Industry / Tokyo Stock Exchange"Nadeshiko Brand" for fiscal 2015
Ministry of Economy, Trade and Industry / Tokyo Stock

Tokio Marine Holdings

Tokio Marine Holdings

Exchange "2016 Health & Productivity Stock"
Ministry of Labour, Health and Welfare "Career Support Company
Award 2015―Company that Develops People and Brings Up People

Tokio Marine & NichidoAward" Minister of Labour, Health and Welfare Award
Ministry of Labour, Health and Welfare "Health and Safety Excellent
Company Announcement System": Health and Safety Excellent

Tokio Marine & Nichido

Company certification
Gunma Prefecture "Fiscal 2015 Gunma Prefecture Vibrant G

Tokio Marine & Nichido (Gunma Branch)Company Certification Program": Gold Certification
Certified as "Kobe Male and Female Vigorous Business Site" by

Tokio Marine & Nichido (Branch offices in Kobe

Kobe City

City)

Selected as "Two-star Ikemen Certified Company" in Women's
Empowerment Leading Company Certification Program by Osaka

Tokio Marine & Nichido

City
Received "FY2015 Silver Award" (5th consecutive year ofcertification for business site) under the "Yokohama Good Balance

Tokio Marine Millea SAST InsuranceAward" by Yokohama City
Received highest-ranked certification "Eruboshi" mark by the Ministryof Labour, Health and Welfare

Tokio Marine & Nichido Career Service

Tokio Marine & Nichido
Tokio Marine & Nichido Life Insurance

Received next-generation certification mark "Kurumin" by the

Tokio Marine & Nichido Risk Consulting

Ministry of Labour, Health and Welfare

Tokio Marine & Nichido Systems (Platinum"Kurumin" certification)

Ranked among best companies as a "Great Place to Work 2016"(Great Place to Work)

Tokio Marine & Nichido Systems

Public Relations and IR
Daiwa Investor Relations "Internet IR Awards 2015,
Internet IR Commendation Award"

Tokio Marine Holdings

Nikko Investor Relations
Named one of the best websites in the Corporate
Website Quality Ranking Survey of All Listed
Companies 2015

Tokio Marine Holdings
75

Pressnet (Japan Newspaper Publishers & Editors
Association) "35th Newspaper Advertising Award"
Nihon Keizai Shimbun, Inc. "64th Nikkei Advertising

Tokio Marine & NichidoAward" Finance Category: Excellence Award for"Challenge Series"
East Japan Marketing & Communications, Inc. "Transit
Advertisement Grand Prix 2016" Interior Poster

Tokio Marine & Nichido

Category: Best Category Award for "Challenge Series"

CSR and Environment
Universal Communication Design Association (UCDA)"UCDA Award 2015" Another Voice Award (CSR

Tokio Marine Holdings

Report) for CSR Booklet 2015
Ministry of the Environment, Global Environmental
Forum "19th Environmental Communication Grand Prix"
Environmental Report Category: Excellence Award for

Tokio Marine Holdings

Sustainability Report 2015

Nagoya City "Good Eco Office": Excellent Award

2015 CSR Award by Ministry of Planning & Investment,
VietnamTokio Marine & Nichido (Nagoya Tokio Marine & Nichido
Building)

Bao Viet Tokio Marine Insurance Co.

Participation in Initiatives

The United Nations Global Compact

The United Nations Global Compact is a voluntary initiative for participation by companies in
the creation of a global framework under which companies exercise responsible andcreative leadership to act as good members of society to realize a sustainable society. The
UN Global Compact was advocated by then UN Secretary-General Kofi Annan at the World
Economic Forum (Davos Conference) in 1999 and current Secretary-General Ban Ki-Moon
has also expressed his endorsement of this initiative. The ideas and contents of the ten
principles concerning human rights, labour, the environment and anti-corruption advocatedby the UNGC coincide with Tokio Marine Group's own approach to CSR as well as its CSR
Charter. Therefore, Tokio Marine Holdings has been participating in the UNGC since 2005.

76

The UN Global Compact's Ten Principles

Human Rights
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; andPrinciple 2: make sure that they are not complicit in human rights abuses.

LabourPrinciple 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
Principle 4: the elimination of all forms of forced and compulsory labour;
Principle 5: the effective abolition of child labour; andPrinciple 6: the elimination of discrimination in respect of employment and occupation.

Environment
Principle 7: Businesses should support a precautionary approach to environmental challenges;
Principle 8: undertake initiatives to promote greater environmental responsibility; andPrinciple 9: encourage the development and diffusion of environmentally friendly technologies.

Anti-Corruption
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

Tokio Marine Holdings summarizes and reports on the status of initiatives for addressing the ten principles of the United Nations Global
Compact.

Communication on Progress (210.2KB)
http://www.unglobalcompact.org/

Tokio Marine Holdings is participating in the United Nations Global Compact Network Japan (GCNJ) and in fiscal 2015 participated insuch initiatives as Training Sessions for young directors from GCNJ member companies to integrate sustainability-driven management
into their companies (AKK), Disaster Risk Reduction Working Group and the Reporting Research Working Group, etc.

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)

Approximately 200 financial institutions around the world participate in the United Nations
Environment Programme Finance Initiative (UNEP FI), an initiative that surveys, researches
and puts into practice business approaches that consider economic development, theenvironment and sustainability. As the Board Member for Asia of the UNEP FI InsuranceCommission, Tokio Marine & Nichido participates in surveys, research and proposal activities
on sustainability in the insurance industry.

http://www.unepfi.org/

77

The Principles for Sustainable Insurance (PSI) of the UNEP FI is a Working Group thatsurveys, researches and executes environmental, social and governance (ESG) initiatives in
the insurance industry.
Tokio Marine & Nichido also supports the intent and policies of the Principles for Sustainable
Insurance (PSI) spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional
Consultation Meeting for Asia with UNEP FI in November 2011, the company participated in
the formulation of principles of action and became a founding signatory to PSI in June 2012.
http://www.unepfi.org/psi/
Details of Tokio Marine Group's initiatives concerning PSI of UNEP FI are shown below.

Implementation

Details of Tokio Marine & Nichido's initiatives

timing-November 2011

June 2012

January 2013

April 2013, onward

November 2013

As the Board Member for Asia of the UNEP FI Insurance Commission, participates in surveys, researchand proposal activities on sustainability in the insurance industry.
Co-host the PSI Regional Consultation Meeting for Asia with UNEP FI.
Participated in the formulation of principles of action and became a founding signatory to PSI.
http://www.unepfi.org/psi/
Participated in discussions on PSI with parties related to the insurance industry in India and worked tocontribute to raising the level of recognition of PSI in India and the Asian region.
As a member of the PSI Board, promote insurance industry initiatives that consider environmental,social and governance (ESG) issues together with insurance companies in regions around the world.
Participated in the UNEP FI Global Roundtable held in Beijing, China, and engaged in discussions forthe spread and permeation of PSI.
Agreed with "United for disaster resilience: The insurance industry's statement in support of disaster risk

March 2015

reduction" toward contributing to the success of the Third United Nations World Conference on Disaster
Risk Reduction held in Sendai.
http://www.unepfi.org/psi/united-for-disaster-resilience/
At the Caring for Climate Business Forum hosted by UNGC, UNEP FI and UNFCCC as an event
affiliated with the United Nations Framework Convention on Climate Change (UNFCCC) COP 21 held in

December 2015

Paris, Tokio Marine & Nichido's mangrove planting and Green Gift Project initiatives were introduced asleading climate change adaptation practices in A Caring for Climate Report that was made public at theforum.
A Caring for Climate Report (3.0MB)

PSI Regional Consultation Meeting for Asia (Tokyo, November 2011)78

Caring for Climate
Launched in 2007, Caring for Climate is an international initiative convened by the United Nations Global Compact (UNGC), the United
Nations Environment Programme (UNEP) and United Nations Framework Convention on Climate Change (UNFCCC) that is aimed at
expanding the roles of business in devising climate change measures. As a member of Caring for Climate, Tokio Marine & Nichido ispromoting initiatives for climate change measures.

Tokio Marine & Nichido commenced its Mangrove Planting Project in 1999 and initiated the Green Gift Project in 2009 based on theconcept of "implementing environmental protection activities together with customers" and now carries out mangrove planting in nine
Asia-Pacific countries.

In 2015 these initiatives for protecting natural resources and building local resilience to natural disasters were incorporated by the
Secretariat of Caring for Climate as leading climate change adaptation practices in A Caring for Climate report entitled "The Business
Case for Responsible Corporate Adaptation: Strengthening Private Sector and Community Resilience." This report was made public at
the Caring for Climate Business Forum, an event related to COP 21 convened in Paris in December 2015.

http://caringforclimate.org/
A Caring for Climate Report (3.0MB)

The United Nations Office for Disaster Risk Reduction (UNISDR) —Private Sector Alliance for Disaster Resilient Societies (ARISE)
The United Nations Office for Disaster Risk Reduction (UNISDR) is a strategic framework adopted by United Nations member countries
in 2000. UNISDR promotes initiatives toward the building of countries and communities that are strong against disasters as an essentialcondition for reducing losses from disasters and realizing sustainable development. To prevent and reduce disasters, UNISDR
collaborates and shares information with a variety of organizations, nations, government institutions, NGOs, financial institutions,
technology organizations, the private sector and civil society. To promote even greater participation of the private sector in disasterprevention, in May 2011 UNISDR set up the Disaster Risk Reduction Private Sector Partnership (DRR-PSP) as a private-sector
partnership for disaster prevention and reduction.

In September 2014, Tokio Marine & Nichido became the first Japanese insurance company to join UNISDR DRR-PSP based on thethinking that disaster prevention and reduction is an issue that should be addressed by a global insurance group and that the company
should actively fulfil this role.

Tokio Marine & Nichido participated as a member of DRR-PSP in the Third United Nations World Conference on Disaster Risk
Reduction held in March 2015 in Sendai and sponsored by UNISDR. Tokio Marine & Nichido contributed to the success of theconference by holding three public forums*1 and operating an exhibition booth*2 in cooperation with Tohoku University and The Geneva
Association.

In November 2015, UNISDR launched Private Sector Alliance for Disaster Resilient Societies (ARISE) toward the strengthening andreorganization of the private sector and the realization of a disaster resilient society.

On March 11, the 2016 ARISE Network Japan Launching Forum was held in Tokyo based on the theme "Private sector contribution to
SDGs through DRR and resilience." Tokio Marine & Nichido held a lecture on the theme "creating social value through mangrove
planting" and disseminated information on such benefits as global environmental protection, the preservation of biodiversity and natural
disaster mitigation. Tokio Marine & Nichido will continue to contribute to the creation of a safe, secure and resilient future.

Convening of Public Forums at the Third UN World Conference on Disaster Risk Reduction (in Japanese) (2.89MB)

79

*1 Three Public Forums
1)

Tohoku University and Tokio Marine & Nichido Industry-Academia Collaborative Research Outcome Presentation sponsoredby Tohoku University and Tokio Marine & Nichido Industry: Tsunami risk researches and educational activities for disasterprevention

2)

Public Forum Event sponsored by The Geneva Association and Tokio Marine & Nichido: Insurance as a contributor todisaster problem solving and reducing disasters

3)"Create a strong society for disasters—from a company perspective" sponsored by Tokio Marine & Nichido and Tokio
Marine & Nichido Risk Consulting Co., Ltd.

*2 Exhibition Booth
During the holding of the Third United Nations World Conference on Disaster Risk Reduction, we operated an exhibition booth at
Sendai Mediateque for introducing early disaster recovery support services through a tie-up with BELFOR and Disaster Prevention
Lessons mainly targeting elementary school children.

Third United Nations World Conference on Disaster Risk Reduction (Sendai, March 2015)

UN Principles for Responsible Investment (UN-PRI)The United Nations Principles for Responsible Investment (UN-PRI) is an initiative led by
UNEP FI and the United Nations Global Compact that expresses and puts into practice stancesand policies that consider ESG issues in investment decisions by financial institutions andinstitutional investors.

Principle 1 We will incorporate ESG issues into investment analysis and decision-making processes.
Principle 2 We will be active owners and incorporate ESG issues into our ownership policies and practices.
Principle 3 We will seek appropriate disclosure on ESG issues by the entities in which we invest.
Principle 4 We will promote acceptance and implementation of the Principles within the investment industry.
Principle 5 We will work together to enhance our effectiveness in implementing the Principles.
Principle 6 We will each report on our activities and progress towards implementing the Principles.

As of the end of August 2016, more than 300 asset owners, over 1,000 investment managers and over 200 service providers had signed
the Principles.

The following Tokio Marine Group companies agree with the thinking of PRI and have signed the Principles.
80Signatories (Timing)

Initiatives
Signed the UN-supported PRI initiative, accepting these Principles as an asset
management company. The company established a responsible investment committee

Tokio Marine Asset Management(April 2011)

composed of the chief asset managers of each line, as well as a responsible investmentgroup. Through these steps, the company develops basic policies, processes andsystems concerning responsible investment, and undertakes initiatives that take into
account ESG issues during investment analysis, product development and exercise of
voting rights.

Tokio Marine & Nichido (August

As an insurance firm that has taken ESG issues into account in its insurance underwriting,2012)

investment analysis and other actions, the company signed the PRI.
As the first private equity investment firm (GP) headquartered in Japan, the company
signed the PRI. The company is also the only private equity investment firm
headquartered in Japan participating in the PRI Private Equity Working Group, which is

Tokio Marine Capital (April 2013)

composed of six companies that include corporate pension funds and investment
advisors, as well as Mr. James Gifford, one of the founders of PRI. Also, in response to
the formulation of Japan's Stewardship Code, this company will make contributions from apractical-minded standpoint primarily toward enhancing the sophistication of corporate
governance.

http://www.unpri.org/

Japan Sustainable Investment Forum

Japan Sustainable Investment Forum (JSIF), a not-for-profit organization (NPO), carries out activities topromote the spread and development in Japan of sustainable investment and ESG investment, which
are actively undertaken in Europe and the United States. JSIF functions as a venue for information andopinion exchanges, discussions and investigative research among persons involved with SRI and ESG
investment and aims for the sound development of SRI and ESG investment and for the building of asustainable society.

As a member of JSIF, Tokio Marine & Nichido is participating in investigative research on SRI and ESG
investment and in initiatives for the sound development of this investment.

Japan Sustainable Investment Forum (JSIF)CDPThe Carbon Disclosure Project (CDP) is an organization that drives an initiative under which the world's
principal institutional investors cooperate in calling for companies worldwide to disclose their climatechange strategies (risks and opportunities) and greenhouse gas (GHG) emissions. Tokio Marine &Nichido participates every year as a CDP Signatory and is supporting survey research in the areas ofcorporate-related climate change strategies and GHG emissions as well as energy usage.

https://www.cdp.net/
81

The Geneva Association – Extreme Events and Climate Risk Working
Group

The Geneva Association is an insurance industry think tank composed of approximately 80 executives
from major insurance companies around the globe. As Vice Chairman of the Geneva Association, Shuzo
Sumi, Chairman of the Board of Tokio Marine Holdings, leads and supports surveys and research on
important insurance industry issues (regulation, risk management, climate change, etc.) handled by the
association. At the same time, as Joint-Chairman of the "Extreme Events and Climate Risk" working
group, he is taking the lead in undertaking surveys and research on climate change and natural disasterrisk and disseminating related information to society.

http://www.genevaassociation.org/

ClimateWise

ClimateWise is an initiative in which approximately 30 leading insurers from around the world jointly carry out
studies and research on various risks and opportunities related to climate change and make recommendations
toward reducing the risks that climate change imposes on economic and social life. The initiative is operated
by the University of Cambridge Institute for Sustainability Leadership (CISL) and participants from Tokio
Marine Group include Tokio Marine & Nichido, which is the only insurance firm in Asia participating in thisinitiative, and U.K.-based Kiln. Tokio Marine Kiln Group CEO Charles Franks serves as a member of the
ClimateWise Advisory Council.

In the future as well, Tokio Marine Group will continue to promote efforts toward mitigating and adapting toclimate change.

http://www.cisl.cam.ac.uk/business-action/sustainable-finance/climatewise

Articles - Thought Leadership "The role of insurers in strengthening business resilience to climate
risk"
In February 2013, Kunio Ishihara (Chairman of the Board of Tokio Marine & Nichido at the time) made a
proposal based on the insurance industry's experience of the Great East Japan Earthquake and the floods inThailand in an article entitled "The role of insurers in strengthening business resilience to climate risk," which
was part of ClimateWise's Thought Leadership series of proposals for strengthening the role of the insurance
industry in dealing with climate change risk. Specifically, Mr. Ishihara proposed the importance of advance
preparation such as the formulation of business continuity plans (BCPs) that include supply chain risk andrapid disaster recovery plans for businesses, and the need for using the expertise of the insurance industry inpromoting them, for companies (managers) to become resilient to climate change and natural disaster risk in
the future.
ClimateWise Thought Leadership Series Issue Three (340.6KB)
http://www.cisl.cam.ac.uk/business-action/sustainable-finance/climatewise

Activities Report
Tokio Marine & Nichido submits an annual activities report based on ClimateWise Principles to ClimateWise(Secretariat: United Kingdom).
Activities Report (231.1KB)
82

Financial Stability Board (FSB) Task Force on Climate-related Financial
Disclosures (TCFD)

The Financial Stability Board (FSB) is a body that promotes coordination among authorities
responsible for responding to vulnerabilities in the financial system and for ensuring thestability of the financial system. Participants include representatives from central banks,financial supervisory authorities and finance ministries from various countries and regions aswell as from principal standards establishment entities, the IMF, World Bank, BIS andOECD.

The Task Force on Climate-related Financial Disclosures (TCFD) is entrusted by the FSB toformulate voluntary recommendations for consistent, comparable, reliable, clear and efficient
climate-related disclosures by companies in the financial sector.

Tokio Marine Holdings (Masaaki Osamura, General Manager of Planning Dept.) is
supporting the activities of the TCFD and is engaging in discussions and exchanging
opinions with public and private related parties in Japan and overseas and is working toward
policy recommendations for encouraging disclosure that will contribute to the enhancementof investment decisions.

https://www.fsb-tcfd.org/

Asia-Pacific Financial ForumAPEC (Asia-Pacific Economic Cooperation) is a community for promoting
intra-region economic cooperation with membership consisting of 21 AsiaPacific economies. One of APEC's various sectoral meetings is the
Finance Ministers Process (FMP). At the FMP in September 2015, under
the strong leadership of the government of the Philippines, the chair
country, the Cebu Action Plan (CAP) was adopted as a roadmap foraddressing and realizing priority issues over the next 10 years. Within
CAP, Disaster Risk Financing and Insurance (DRFI) was declared as apriority issue and the importance of collaboration with the private sector
was emphasized.

DRFI is a broad concept that bundles multiple countries in the samemanner as the Pacific Catastrophe Risk Assessment and Financing
Initiative (PCRAFI), a World Bank initiative that covers Pacific island
nations and in which Tokio Marine & Nichido is a participant. DRFI offers a

A seminar on microinsurance and DRF hosted by APEC FMP
and others was held in Bacolod, Philippines in April 2015.

wide variation of insurance schemes that range from insurance that covers
natural disaster risk, with countries being the insured party such as
PCRAFI, to schemes similar to household earthquake insurance in Japan whereby private-sector insurance companies provide
earthquake insurance coverage for individual customers possessing regular homes and household goods, with governments serving asreinsurers and providing financial support to the private-sector insurance companies. The Asia-Pacific region faces high natural disasterrisk and many areas are vulnerable to natural disasters. At the same time, the region is also accumulating assets along with economic
growth. In view of these factors, enhancing economic indemnification against natural disasters in some form is an urgent issue for thesound development of APEC member economies and also from humanitarian and national finance perspectives.
83

In response to this situation, in April 2013 the Asia-Pacific Financial Forum (APFF) was created to function as a platform for publicprivate sector cooperation under APEC and with this a foundation for inviting experts from international institutions and the private sector
and for sharing knowledge was built.

Tokio Marine & Nichido (Masaaki Osamura, General Manager of Planning Dept.) is participating as a member of APFF and is engaging
in dialogue and cooperating with finance authorities from each country within the APEC region and is leading discussions on DRFI within
APFF. Tokio Marine Group will contribute to the creation of sustainable frameworks that respond to the state of development in eacheconomy through dialogue with finance officials in each country as well as with other finance and insurance related parties.

Ministry of the Environment Principles for Financial Action towards a
Sustainable Society (Principles for Financial Action for the 21stCentury)

Based on a suggestion from the Ministry of the Environment's Central Environment Council Expert
Committee on Environment and Finance, the Principles for Financial Action for the 21st Century werecompiled in 2011 by Japan's Environmental Financial Action Principles Drafting Committee, whichfeatured the participation of a wide range of financial institutions, with the aim of broadening the circle ofinitiatives for environmental financing. The Principles for Financial Action are aimed at enabling domestic
financial institutions to promote optimal initiatives in their main businesses for addressing a host ofissues they face directly such as environmental, social and governance issues. Under these principles,
financial institutions seek to unify directions with such international initiatives as UNEP FI and PRI andfulfil their necessary responsibilities and roles for the formation of a sustainable society based on theirconcerns about the future of the earth.

Within Tokio Marine Group, Tokio Marine & Nichido is actively participating as a member of the drafting
committee and the following seven other Group companies have agreed with the intent of and signed
the Principles. (As of September 2016)

Tokio Marine & Nichido
Tokio Marine & Nichido Life
Nisshin Fire & Marine Insurance
Tokio Marine Millea SAST Insurance
Tokio Marine Asset Management
Tokio Marine Capital
Tokio Marine Property Investment Management

In fiscal 2015, Tokio Marine & Nichido and Tokio Marine & Nichido Life participated in the initiatives of
the Insurance Business Working Group. At the Ordinary Meeting of the Principles for Financial Action
convened on March 11, 2015, earthquake and earthquake-induced tsunami risk research (industryacademia collaboration) carried out by Tokio Marine & Nichido and Tohoku University was selected as aGood Practice (insurance category).

In the future as well, Tokio Marine Group will continue to promote initiatives toward the formation of asustainable society.

Principles for Financial Action for the 21st Century

84

Ministry of the Environment Eco-First System

Eco-First is a system under which companies pledge to the Ministry of Environment that they will proactively
undertake initiatives for protecting the environment that include adopting global warming countermeasures andwaste and recycling measures. Under the system, the ministry certifies those companies (top-notch companies
within the industry) that "carry out visionary and unique business activities that lead the industry" in environmental
fields.

In 2008 Tokio Marine & Nichido was certified as an Eco-First company. In fiscal 2014, Tokio Marine & Nichido
obtained recertification based on a new agreement. This was in recognition of initiatives aimed at protecting theearth's environment and preventing global warming through the insurance business. These include "offering
environment-conscious insurance with the participation of customers through the Green Gift Project" and"research centered on industry-academia collaboration that focuses on climate change and natural disasters." Themain activities being undertaken by Tokio Marine & Nichido as an Eco-First company are as follows.

Provision of environmentally conscious insurance with the participation of customers through the Green Gift
Project
Reducing own CO2 emissions by 40% by fiscal 2020 (compared with in fiscal 2006)
Implement environmental awareness activities for children such as the Children's Environmental Award
program, Green Lessons and Disaster Prevention Lessons, etc.

In fiscal 2015, as a top-notch company within the insurance industry, Tokio Marine & Nichido participated in events
sponsored by the Eco-First Promotion Council together with other Eco-First companies and carried out
environmental awareness activities. Going forward, Tokio Marine & Nichido will continue to promote initiatives forprotecting global environment and preventing global warming as an Eco-First company.

Eco-First system (in Japanese)

Endorsement of the Ministry of the Environment's COOL CHOICE

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign being carried out by the government
to counter global warming.

The government of Japan has set the target of attaining a 26% reduction in greenhouse gas emissions by
2030 compared with fiscal 2013. COOL CHOICE is a national campaign that encourages all "smart choices"that contribute to countermeasures for global warming, including for Japan's energy-saving and low-carbon
products, services and behavior.

Tokio Marine & Nichido endorses the intent of COOL CHOICE and will work to make "smart choices" that
contribute to the realization of low-carbon operations in all business activities. This includes not only strivingfor power savings in summer and winter but also in areas ranging from products and services to donationsand volunteer activities.

COOL CHOICE (in Japanese)85

Endorsement of the Ministry of the Environment's “Fun to Share”
Climate Change Campaign

Tokio Marine & Nichido has endorsed Fun to Share, a climate change campaign launched by the
Ministry of the Environment.

The Ministry of the Environment has been undertaking the Fun to Share climate change campaign since
March 2014. By sharing with all citizens information, technologies and knowledge leading to the creationof an enriched low-carbon society, the campaign aims to not only foster interest in and a sense of crisis
about global warming concerns but also create opportunities for linking companies, organizations,communities and citizens and realize Japan's first “Lifestyle Innovation,” in which Japan can take pride,
throughout the world. The company endorses the purport of this campaign and is actively promoting
initiatives toward the realization of a low-carbon society.

Fun to Share (in Japanese)

Green Purchasing Network
The Green Purchasing Network was established in 1996 as a facilitative network and an information-disseminating organization ofcompanies, government agencies and non-government organizations leading the way in green purchasing. The network was
established based on the recognition that green purchasing plays a crucial role in the formation of markets for environment-friendly
products and represents an extremely effective means of promoting the development of environment-friendly products through markets
and by extension for building a sustainable society.

As a member of the Green Purchasing Network, Tokio Marine & Nichido promotes initiatives for green purchasing.

Green Purchasing Network (in Japanese)86GovernanceTo earn the trust of all people and society and achieve sustained growth, Tokio Marine Group must raise the quality of initiatives for“business strategies,” “governance” and “social responsibility” and build a resilient structure for highly sound and transparent
management as a global insurance group.

Tokio Marine Group is “strengthening CSR management” as thebasis for implementing CSR. Tokio Marine Group will strive to
make qualitative improvements to corporate governance,compliance and risk-based management (ERM: enterprise risk
management) from the perspective of strengthening globalbased operations and management while responding
appropriately to changes in the global economy and financial
environment and the strengthening of international supervisory
regulations, as well as make efforts to generate and distribute
economic value. By doing so, Tokio Marine Group aims to raise the level of stakeholder trust and contribute to the creation of a secure,safe and sustainable future.

Tokio Marine Holdings has formulated the “Fundamental Corporate Governance Policy” and appropriately exercises control over its
Group companies. To achieve further development as a corporate group possessing profitability, growth potential and soundness, inaccordance with the “Basic Policies for Internal Controls,” Tokio Marine Holdings has appropriately established and operates an internal
control system for management control of Group companies as well as for compliance and risk management.

Through the application of its Corporate Philosophy, Tokio Marine Group strives to contribute to the sustainable development of society
while perpetually enhancing the Group’s corporate value. Based on this thinking, we formulated the “Tokio Marine Group CSR Charter”
as action guidelines for all employees and are working to respect and promote the recognition of human rights among stakeholders andin our value chain. Additionally, we aim to contribute to the realization of a sustainable society through sustainable investment andfinancing that gives consideration to environmental, social and governance (ESG) issues.

Value Creation

Continuously Enhancing Shareholder Value

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Corporate Governance Internal Control 

We formulated the Tokio Marine Holdings

The Tokio Marine Group’s internal control initiatives

Fundamental Corporate Governance Policy.

are introduced.

Respect for Human Rights 

CSR in the Value Chain 

In implementing our Corporate Philosophy, we have

We are executing environmental, social andformulated the Tokio Marine Group CSR Charter as

governance (ESG) initiatives that are integrated into

principles of conduct required from the perspective of

our value chain. In terms of respect for human rights,

social responsibility, and we strive to respect andin particular, we strive to respect and promote thepromote the recognition of human rights forrecognition of human rights within the value chain

stakeholders.

based on the Tokio Marine Group CSR Charter.

Sustainable Investment and
Financing 
Tokio Marine Group gives consideration to theenvironment, including climate change, as well as tosociety and governance in its investment and financing
operations.

88Corporate Governance
Tokio Marine Holdings, Inc. (“the Company”) is committed to the continuous enhancement of corporate value by fulfilling its
responsibilities to shareholders, customers, society, employees and other stakeholders as set forth in the “Tokio Marine Group
Corporate Philosophy.”

For this purpose, the Company hereby establishes a sound and transparent corporate governance system and, as a holding company,
recognizes the importance of appropriate control over its Group companies and has formulated the “Tokio Marine Holdings Fundamental
Corporate Governance Policy.”

In this Policy, the Company defines the rights of shareholders and securing fairness, and the responsibilities of the Board of Directors,
etc.

Tokio Marine Holdings Fundamental Corporate Governance Policy

Corporate Governance System
The corporate governance system of the Company is designed as a hybrid structure whereby the Nomination Committee andCompensation Committee are discretionarily established in addition to the fundamental structure of a company with an Audit &Supervisory Board. The Company believes that the above structure is optimal at this point and in light of the following measures taken:
the Company determines significant business execution by resolution of the Board of Directors as an insurance holding company, andmakes high-quality decisions reflecting the insight of Outside Directors and Outside Audit & Supervisory Board Members; Audit &Supervisory Board Members who hold no voting rights at Board of Directors meetings conduct unbiased and objective audits; and thetransparency of the decision-making process of nomination and compensation of and for Directors, Audit & Supervisory Board Members
and Executive Officers is ensured by those issues being deliberated at the Nomination Committee and Compensation Committee.

89

Overview of the Corporate Governance System of Tokio Marine Holdings

1. The Board of Directors
The Board of Directors is responsible for decisions on important matters relating to the execution of the Company’s business,supervising the performance of individual Directors and establishing an effective internal control system. In addition, as the Board of
Directors of a holding company, the board is responsible for determining mid-to-long-term business strategies and various basic
business policies such as the Basic Policies for Internal Controls for Tokio Marine Group.

The Company shall define Rules of the Board of Directors, and define the content of significant business execution to be determined by
the Board of Directors. The Company shall entrust decision-making to Executive Officers of matters that do not require decisions to bemade by the Board of Directors.

The Company shall have approximately 10 Directors, with a maximum of 15 set by the Articles of Incorporation. As a general rule, theCompany shall have at least three Outside Directors. In addition, Directors are appointed for a term of office of one year and may be r
appointed. To ensure the effectiveness of the Board of Directors, when selecting Directors, a balanced composition shall be established,with viewpoints and specializations from diverse fields. As of July 1, 2016, the Company had 12 Directors, of whom four were Outside
Directors.

2. Audit & Supervisory Board Members and the Audit & Supervisory Board
Audit & Supervisory Board Members, as an independent body entrusted by shareholders, audit the performance of Directors, with theaim of ensuring sound and fair management and accountability. Audit & Supervisory Board Members shall endeavor to conduct a highquality audit in accordance with the regulations of the Audit & Supervisory Board, auditing standards, auditing policies and auditing plans
determined by the Audit & Supervisory Board.

The Company shall have approximately five Audit & Supervisory Board Members, with a maximum of six set by the Articles ofIncorporation. As a general rule, a majority shall be Outside Audit & Supervisory Board Members. As of July 1, 2016, the Company had
five Audit & Supervisory Board Members, of whom three were Outside Audit & Supervisory Board Members.
90

3. Nomination Committee and Compensation Committee
The Company has established the Nomination Committee and the Compensation Committee, which consist mainly of Outside Directors,
to raise the transparency of the processes for selecting as well as determining compensation for Directors, Audit & Supervisory Board
Members and Executive Officers of the Company and principal business subsidiaries.

The Nomination Committee reports to the Board of Directors. It deliberates on the requirements for and the appointment and dismissalof candidate Directors, Audit & Supervisory Board Members, and Executive Officers of the Company and principal business subsidiaries.

The Compensation Committee reports to the Board of Directors. Its duties include deliberating on the compensation system andevaluating the performance of Directors and Executive Officers of the Company and principal business subsidiaries.

The Nomination Committee and the Compensation Committee generally consist of approximately five members each. As a general rule,a majority of the members of each committee are selected from outside of the Company, and the chairman of each committee is one ofthe outside members.

Framework Supporting the Corporate Governance System

1. Conditions for Selection of Directors and Audit & Supervisory Board Members
Directors of the Company and its principal business subsidiaries shall have a deep understanding of the Company’s business type,possess a wide range of knowledge required for management, and as a member of the Board of Directors, have the ability to makedecisions that are necessary to determine significant business execution matters. Audit & Supervisory Board Members of the Company
and its principal business subsidiaries shall have operational abilities and previous achievements and experience, etc., as Audit &Supervisory Board Members, and through implementation of high quality audits, secure sound and continuous growth of the Company,
contributing to the establishment of a superior corporate control system that can respond to societal trust.

2. Outside Officers
The presence of Outside Directors ensures effective supervision of director performance by the Board of Directors. In addition, Outside
Directors provide advice based on their insight as experts in various fields, thus ensuring an organization that enables appropriate
decisions on important matters relating to the execution of the Company’s business. The presence of Outside Audit & Supervisory Board
Members creates an auditing organization with an independent and objective perspective. In addition, it enhances the effectiveness of
the Audit & Supervisory Board and ensures an organization that maintains sound, transparent management.

The Company has established conditions for selection and standards for determining independence when selecting Outside Officers.

The Company currently has four Outside Directors and three Outside Audit & Supervisory Board Members, and has determinded their
independence from the Company with reference to the above criteria. In addition, all seven meet the requirements of independent
directors/auditors as prescribed by the Tokyo Stock Exchange.

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3. Training of Directors and Audit & Supervisory Board Members
The Company provides opportunities for training, as necessary, to Directors and Audit & Supervisory Board Members to allow them toappropriately fulfill duties required in each respective area. In fiscal 2015, the Company conducted the following training.

92

(1) The Company conducted training on the duties and responsibilities of Directors and Audit & Supervisory Board Members, with anattorney at law as the instructor, for newly appointed internal Directors and internal Audit & Supervisory Board Members of theCompany and main Group companies.
(2) The Company conducted training for newly appointed Outside Directors and Outside Audit & Supervisory Board Members of theCompany and main Group companies before they assumed their offices on the themes of the Tokio Marine Group Mid-TermBusiness Plan, enterprise risk management (ERM), settlement of accounts and insurance accounting, international insurance
business strategy and an overview of the non-life insurance industry, of which an understanding is considered essential for thefulfillment of their responsibilities.

4. Policies for Determining the Method for Calculating Compensation for
Directors, Audit & Supervisory Board Members and Executive Officers
Basic policies for determining compensation for Directors, Audit & Supervisory Board Members and Executive Officers of the Company
and its principal Group companies are as follows:

Ensure “transparency”, “fairness” and “objectivity” regarding compensation for Directors, Audit & Supervisory Board Members andExecutive Officers;
Strengthen incentives for improving the business performance of the Company by introducing a performance-linked compensation
system;Enhance accountability through sharing returns with shareholders by introducing a compensation system linked to meeting theCompany’s business results indices based on the management strategy and Company share price; andFully implement a performance-based pay system through processes designed to objectively evaluate individual performance of
Directors (Full-Time) and Executive Officers with respect to management objectives.

In order to determine the level of compensation for Directors, Audit & Supervisory Board Members and Executive Officers, the Company
shall set the standard of compensation for each position, depending on the responsibilities of Directors, Audit & Supervisory Board
Members and Executive Officers, and take the business performance of the Company and the level of compensation of other companies
into consideration.

Based on the ability to meet business results indices, etc., defined by the management strategy, evaluations on business results shall bemade on a yearly basis at the Company and principal business subsidiaries, and the results of such evaluations will be incorporated into
compensation for Directors, Audit & Supervisory Board Members and Executive Officers of the Company and the relevant businesssubsidiaries.

5. Compensation System for Directors, Audit & Supervisory Board Members andExecutive Officers
Compensation for Directors (Full-Time) and Executive Officers consists of three elements: fixed compensation, bonuses related to thebusiness performance of the Company and the performance of the individual, and stock options. Compensation for Directors (Part-Time)consists of two elements: fixed compensation and stock options. Compensation for Audit & Supervisory Board Members consists of one
element: fixed compensation. The compensation system for Directors, Audit & Supervisory Board Members and Executive Officers of
the Company’s principal business subsidiaries shall generally be identical to that applied to Directors, Audit & Supervisory Board
Members and Executive Officers of the Company.

The Board of Directors makes decisions regarding the above compensation system based on reports from the Compensation
Committee.

936. Evaluation of the Board of Directors
The Company conducts surveys of all of the Directors and Audit & Supervisory Board Members regarding their evaluation of the Boardof Directors and reports the results to the Board of Directors. In the results of the surveys, the operation of the Board of Directors
received a positive evaluation overall. However, there were also indications of points for improvement, and the Company is working to
improve these points. In addition, based on the survey results, the Company has selected important themes for strategic discussions by
the Board of Directors and will strive to further vitalize Board of Directors meetings by ensuring sufficient time to discuss these themes.

Relations with Shareholders and Other Stakeholders

1. Rights of Shareholders and Securing Fairness
The Company shall maintain an environment in which voting rights at General Meetings of Shareholders can be appropriately executed.
Specific initiatives include issuing the Notice of Convocation well in advance of the meeting, scheduling the meeting on days that are not
crowded with the shareholder meetings of other companies and using a website that allows shareholders to exercise their voting rights
via the Internet. In addition, the Company shall handle the exercise of voting rights in a fair manner, based on the type and number ofshares held.

2. Conversation with Shareholders
The Company shall establish Executive Officers in charge of business execution to conduct overall management for conversations withshareholders and establish an IR section to plan and implement these activities. Toward conversations with shareholders such as
94

earnings announcements and presentation meetings for investors, etc., the IR section shall work with other relevant sections to provide
accurate and balanced information to shareholders.

Taking into account shareholding conditions and the views of shareholders, etc., the Company shall work to provide various methods tocommunicate with shareholders. Specific measures such as the following are handled primarily by the President and other senior
management and Directors.

IR meetings with shareholders and investors
IR conference for institutional investors and conference calls for the announcement of quarterly results
IR presentations for individual investors held in JapanThe Company shall strive to share opinions and matters of concern obtained from conversations with shareholders and investors
through semiannual reports to management and other methods.

The Company, pursuant to its “Insider Trading Prevention Regulations,” shall exercise the utmost care with regard to unpublicized
information and shall have conversations with shareholders without utilizing any significant unpublicized information.

3. Business-Related Equities
Business-related equities are held by some of the Company’s business subsidiaries (companies at which the Company directly holds amajority of voting rights) with the intent of strengthening business relationships to improve corporate value of the Group.

However, the Company will continue to work to make its capital less affected by fluctuations in share price, and from the viewpoint of
improving capital efficiency, continue to work to reduce the total amount.

With regard to the business-related equities the Company holds, the Board of Directors reviews risk and returns of major issues every
year to confirm economic rationality. In addition, in accordance with the standards for exercising the voting rights of business-related
equities, if it is considered that a certain agenda may damage corporate value, the Company shall decide on whether to approve it
through a careful examination.

4. Appropriate Cooperation with Stakeholders Other Than Shareholders
The Company shall define the “Tokio Marine Group Corporate Philosophy” and respond to the trust of shareholders through global
business expansion that incorporates profitability, growth and soundness, providing safety and security to customers and establishing a
corporate environment that encourages creativity from employees. Through contributing to the development of society on a wide scale,the Company shall work to perpetually improve its corporate value.

5. Appropriate Information Disclosure and Securing of Transparency
The Company shall define the “Tokio Marine Group Basic Policies for Disclosure,” and with the aim of securing transparency andfairness in management, shall conduct appropriate and timely disclosure regarding financial information such as business results, etc.,
and non-financial information such as corporate philosophy and business plans.

95Corporate Governance CodeIn March 2015, “The Council of Experts Concerning the Corporate Governance Code” (Chairman: Kazuhito Ikeo, Professor of
Economics and Finance, Keio University), for which the Financial Services Agency and Tokyo Stock Exchange, Inc. serve as joint
secretariat, confirmed and announced “Japan’s Corporate Governance Code [Final Proposal]~Seeking Sustainable Corporate Growthand Increased Corporate Value over the Mid- to Long-Term~” based on the Japan Revitalization Strategy (Revised in 2014, Cabinet
decision in June 2014). In response, the Corporate Governance Code, which consists of the content of this original draft proposal for thisCode, was formulated on the Tokyo Stock Exchange and other financial securities exchanges. Application of the Corporate Governance
Code began in June 2015.

Corporate governance is a mechanism for companies to carry out transparent, fair, timely and decisive decision-making, with due
attention to the needs and perspectives of shareholders and also customers, employees and local communities. The Corporate
Governance Code encourages individual companies’ self-motivated actions so as to achieve sustainable growth and increase corporate
value over the medium to long term and aims to promote the development and success of companies, investors and the Japanese
economy as a whole.

Reference: Japan’s Corporate Governance Code Principle 2.3 Sustainability Issues, Including Social and Environmental Matters
Companies should take appropriate measures to address sustainability issues, including social and environmental matters.

The Company complies with all 73 principles of the above Corporate Governance Code, beginning with Principle 2.3, and submits the
Corporate Governance Report (as of July 2016). The Company will continue to make efforts to enhance its corporate governance.

Corporate Governance (Corporate Governance Report)

96Internal Control
Tokio Marine Holdings (“the Company”) has formulated “Basic Policies for Internal Controls.” In accordance with these policies, theCompany has established an internal control system for the entire Tokio Marine Group that encompasses structures for management
control, compliance, risk management, customer protection, response to anti-social forces and internal auditing of Group companies.

The Company employs this system to ensure proper operations while raising corporate value. Additionally, the Company monitors thestatus and practical application of its internal control system twice every year. The Board of Directors confirms the details of themonitoring based on deliberations at the Internal Control Committee. In addition, the Company continually strengthens and improves its
internal control system in light of the results of this monitoring.

Compliance 

Risk Management 

Tokio Marine Group’s Corporate Philosophy is to

To ensure financial soundness and appropriateness ofcontinuously enhance corporate value, with customer

business operations, Tokio Marine Group hastrust at the base of all its activities, and we position

identified the various risks surrounding it in an overall

strict compliance as the heart of this Corporate

fashion and implements appropriate risk management

Philosophy. Tokio Marine Group makes thoroughcorresponding to the nature, status and otherefforts for observing applicable laws, rules andattributes of the risks.

regulations and internal regulations and for conducting
fair and equitable business activities within social
norms.

Information Security 

Information Disclosure 

In compliance with the Personal Information Protection

We work to enhance our fair and easy-to-understandLaw, the Act on the Use of Numbers to Identify adisclosure to ensure that each stakeholder accurately

Specific Individual in the Administrative Procedure andand quickly understands Tokyo Marine Group’s current

relevant guidelines, the companies of Tokio Marine

circumstances and future business development.

Group establish internal regulations, undertake
employee education and monitoring and carry out
thorough information management.

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Internal Control System

Tokio Marine Group’s Internal Control System

Basic Policies for Internal Controls
System for ensuring proper operations within the Tokio Marine Group
System for ensuring the execution of professional duties in accordance with applicable laws, regulations and the Articles ofIncorporation
System for risk management
System for ensuring efficient execution of professional duties
98Matters concerning support personnel to the Audit & Supervisory Board Members
System of reporting to the Audit & Supervisory Board Members
Other systems for ensuring effective audits by the Audit & Supervisory Board Members

Tokio Marine Holdings Basic Policies for Internal Controls

Internal Audit System
In Tokio Marine Group, internal audits are executed with the aim of effectively achieving the Group’s management targets by ensuringthat internal audits covering the full scope of operations performed in its business do not simply identify and indicate problems in theinternal office processes but also assess the internal controls and propose measures for improvements. Within Tokio Marine Holdings
and insurance group companies, each company has its own internal audit department that performs appropriate internal audits mainly
on risk management and compliance, which are the pillars of internal controls, in accordance with the type and level of risks.

The results of these internal audits are reported to the respective Board of Directors of each member company of the Group and theInternal Audit Department of Tokio Marine Holdings. If any serious issue is found in the audit results, it is reported to the Board of
Directors of Tokio Marine Holdings as well.

The Internal Audit Department of Tokio Marine Holdings performs monitoring of the state of internal auditing at Group companies toascertain the actual situation of their auditing systems while verifying suitability and effectiveness.

Consistent Internal Audit System within Tokio Marine Group
The Basic Policies for Internal Audits and Internal Audit Rules are applied to all internal audits that are performed by internal audit
departments of the Group companies in order to ensure consistent internal auditing within Tokio Marine Group. In addition, priority
issues and checking points on internal audits are defined every year and internal audit plans of Group companies are reported
matters to Tokio Marine Holdings. Through these approaches, Tokio Marine Holdings endeavors to enhance the consistency ofinternal auditing throughout the Group.

99Compliance
Tokio Marine Group, which places customer trust as the foundation of all its activities, is implementing various compliance-related
initiatives based on its belief that it is important to thoroughly implement compliance through its day-to-day business, with employees
and agents maintaining high ethical standards.

Tokio Marine Group Compliance System
Tokio Marine Group defines compliance as “observing applicable laws, rules and regulations and internal regulations and conducting fairand equitable business activities within social norms” and thoroughly implements compliance in this manner.

Roles of Tokio Marine Holdings
To thoroughly implement compliance as a Group, the Company has formulated the Tokio Marine Group Basic Policies for Complianceand the Tokio Marine Group Code of Conduct (http://www.tokiomarinehd.com/en/company/internal/policy/conduct/index.html) The

Group has also formulated measures and policies for the entire Group, including Compliance Standards that stipulate such items aslaws and regulations that are commonly applicable within the entire Group.

Also, Tokio Marine Holdings has built a structure to ensure group-wide compliance by periodically monitoring the status of compliancewithin the Group; receiving reports from Group companies on important matters; discussing these matters among the Board of Directors,
Management Meeting and the Internal Control Committee; and providing guidance and advice about the activities of Group companies
when necessary.

Roles of Group Companies
Group companies proactively undertake thorough compliance in accordance with the Tokio Marine Group Basic Policies for Compliance.

Group companies have created compliance structures in a format suited to the content of their respective businesses while reporting toTokio Marine Holdings on the status of thorough compliance and important items concerning compliance.

Tokio Marine & Nichido has also established the Business Quality Committee, which has a majority of members from outside thecompany. This committee evaluates and makes suggestions from an external perspective on such matters as improvements inoperations based on customer feedback and the appropriateness of business operations in accordance with the demands of society.
Additionally, Tokio Marine & Nichido has also appointed a Compliance Leader (CPL) in each sales department and branch to handle
compliance support and checking functions under the auspices of department and branch general managers, who are responsible forcompliance at their respective workplaces. Tokio Marine & Nichido has also appointed a compliance key person in each damage claims
service department and service department who mainly handle compliance promotion functions. It also has appointed a Compliance
Officer (CPO) in business support departments in each region. CPOs perform checking functions for compliance initiatives at eachdepartment and branch. In this manner, Tokio Marine & Nichido has firmly established a system for thorough compliance in all business
operations.

100Compliance System for Tokio Marine Group

Declaration of Commitment to Compliance

Tokio Marine Group is committed to the continuous enhancement of its corporate value, with customer trust at the base of all its
activities. Strict compliance is at the heart of our Corporate Philosophy. The Tokio Marine Group Code of Conduct is a compilationof important matters that must be strictly observed. We, the directors, officers and employees of Tokio Marine Group companies,
promise to prioritize compliance in the conduct of business activities in accordance with the Code of Conduct.

President and Group CEO
Tokio Marine Holding, Inc.

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Tokio Marine Group Code of Conduct (Outline)
The Tokio Marine Group Code of Conduct is a compilation of important matters to be adhered to from the perspective of compliancewhen the spirit of our Corporate Philosophy is put into specific action and the Code is given the highest priority in carrying out all Tokio
Marine Group business activities.

Tokio Marine Group Code of Conduct (excerpt)

Compliance Initiatives for Tokio Marine GroupTo thoroughly implement compliance as a Group, we have formulated the Tokio Marine Group Basic Policies for Compliance, whichprescribe the role of Tokio Marine Holdings and Group companies, and the basic rationale regarding the implementation of compliance.

Organizational Framework
Tokio Marine Group has set up specialized departments for controlling internal compliance at each Group company. Group companies
have established internal frameworks enabling organized responses for compliance. The frameworks include compliance committees
that formulate compliance policies and measures according to the actual state of operations and check on the state of complianceimplementation while assigning compliance officers and persons in charge of compliance to each department and branch office.

Compliance Manuals
Based on the Compliance Standards formulated by Tokio Marine Holdings, Tokio Marine Holdings and Group companies have prepared
their own compliance manuals by adding items necessitated by their respective businesses and have made these manuals available forthe reference of directors, officers and employees.
102Compliance Training
Tokio Marine Group nurtures an awareness of compliance while providing persons in charge of business operations with necessary
knowledge about compliance through training on laws, regulations and internal regulations with which directors, officers and employees
must comply.

Evaluation and Improvement Activities (Including Inspections andMonitoring)
Tokio Marine Group formulates a fiscal year action plan for enhancing structures for thorough compliance and prepares viable measuresin accordance with the action plan. Tokio Marine Group makes autonomous checks and also undertakes monitoring in combination withinternal audits to verify the effectiveness of these measures.

Hotline System (Internal Whistleblower System)
In the event that an employee or member of management discovers an issue or potential issue in compliance, Tokio Marine Grouprequires such person to immediately report and consult on the issue through organizational channels based on the Tokio Marine Group
Compliance Standards. However, in the event that whistleblowing or consultation through the usual route of organizational channels is
not appropriate, the Group has installed hotlines as a system for handling reports and consultation from employees and the
management of Group companies. Also, the system enables reporting to Tokio Marine Holdings’ auditors.

The Group keeps personal information on individuals making such reports strictly confidential according to the Whistleblower Protection
Act of Japan and ensures that such individuals are not put in a disadvantageous position.

Response to Anti-Social Forces
Tokio Marine Group has formulated the “Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces” so that Group
companies can resist anti-social forces and make concerted and uniform responses. Initiatives are being promoted based on thefollowing basic concepts.

1. To ensure it consistently undertakes fair management and widely contributes to the development of society as a good corporate
citizen, Tokio Marine Group shall sever all relationships with anti-social forces and forcefully repudiate any illicit demands made bythem as a basic matter in the application of its Corporate Philosophy. In association with lawyers, police and other professionals, itwill respond to anti-social forces in an uncompromising and organized manner.
2. Tokio Marine Group shall respond to anti-social forces based on the following measures.
(1) Take action as a unified organization while ensuring the safety of directors, officers and employees;(2) Contact relevant external institutions that specialize in such matters;(3) Sever all known relationships, including transactions, and repudiate any illicit demands;(4) Take legal action at either the civil or criminal level for any contingency; and(5) Prohibit backroom deals and funding.

Taking into consideration the “Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces,” Tokio Marine Groupshall promote initiatives that include setting up controlling departments, establishing reporting and consultation rules and systems forwhen a problem occurs and implementing training activities.

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Management of Transactions Involving Conflicts of Interest
Tokio Marine Group has formulated the “Tokio Marine Group Policies for Managing Transactions Involving Conflicts of Interest” andthrough compliance with these policies by directors, officers and employees works to manage conflict-of-interest transactions to ensurethat clients’ interests are not unduly harmed.

Tokio Marine Group Policies for Managing Prevention of Transactions
Involving Conflicts of Interest (Summary)
1. Transactions Involving Conflicts of Interest"Transactions Involving Conflicts of Interest" shall be defined as any of the following actions during the course of Tokio Marine Group'sbusiness activities.
(1) Transactions in which there is a potential conflict between the interest of a customer and the interest of Tokio Marine Group(2) Transactions in which there is the potential for the interest of a customer to be harmed by the interest of another customer of
Tokio Marine Group(3) Transactions involving the use of customer information held by Tokio Marine Group without the consent of the customer (with the
exception of transactions involving a Purpose of Use specified beforehand in accordance with the Act on the Protection of
Personal Information in Japan or provisions of other laws and regulations applicable to Tokio Marine Group)(4) Besides transactions specified in (1) to (3) above, transactions or other actions that especially require management from theperspectives of protecting customers of Tokio Marine Group and maintaining confidence in Tokio Marine Group

2. Structure for Managing Transactions Involving Conflicts of Interest
Tokio Marine Holdings, a holding company, uniformly controls matters concerning the management of conflict-of -interest transactions
for Tokio Marine Group. To do so, Tokio Marine Group has established a structure that includes setting up a department that controls
the managing of conflict-of-interest transactions at Group companies mentioned below as it appropriately manages conflict-of-interest
transactions.
(1) Tokio Marine Holdings, Inc.
(2) Tokio Marine & Nichido Fire Insurance Co., Ltd.
(3) Nisshin Fire & Marine Insurance Co., Ltd.
(4) E. design Insurance Co., Ltd.
(5) Tokio Marine & Nichido Life Insurance Co., Ltd.

3. Methods for Managing Transactions Involving Conflicts of Interest
Tokio Marine Group manages transactions involving conflicts of interest through the following methods.
Tokio Marine Group companies shall report beforehand to Tokio Marine Holdings on any intended transactions with a potential
conflict of interest.
When Tokio Marine Holdings determines that such reported transactions will unduly harm the interests of a customer or have thepotential for such harm, it shall take action using the methods below.
(1) A method that separates the department executing the relevant transaction and the department executing other transactions
with the customer involved in the relevant transaction(2) A method that changes the conditions or methods of the relevant transaction or of other transactions with the customer
involved in the relevant transaction(3) A method that properly discloses to the customer involved in the relevant transaction that there is the potential that thecustomer's interests will be unduly harmed along with the execution of the relevant transaction(4) A method that obtains the consent of the customer concerned for the use of customer information held by Tokio Marine
Holdings and Tokio Marine Group companies along with the executing of the relevant transaction(5) A method that suspends the relevant transaction or other transactions with the customer involved in the relevant transaction(6) Any other method recognized by Tokio Marine Holdings as being necessary and appropriate
1044. Verification of Management Structure for Transactions Involving Conflicts of Interest
Tokio Marine Holdings shall periodically verify the appropriateness and effectiveness of Tokio Marine Group's structure for managing
conflict-of-interest transactions.

Initiatives Concerning the Assurance of Appropriate Financial
Reporting and Tax Reporting
Tokio Marine Group has formulated the Basic Policies for Accounting and is establishing a structure for ascertaining the Company’s
consolidated financial condition and the financial condition of Group companies and for appropriately undertaking approval and reporting
procedures directed at shareholders and supervisory agencies as well as for tax reporting.

105

Risk Management
To ensure financial soundness and appropriateness of business operations, Tokio Marine Group has identified the various risks
surrounding it in an overall fashion and implements appropriate risk management corresponding to the nature, status and otherattributes of the risks.

Enterprise Risk Management (ERM)
Tokio Marine Group has established a long-term vision of being “A global insurance group that delivers sustainable growth by providing
safety and security to customers worldwide: Our timeless endeavor to be a Good Company.” Toward the realization of this long-term
vision, our Mid-Term Business Plan is positioned as a sustainable profit growth stage. During this stage, we will continue to secure ROE
exceeding our cost of capital ratio. Also, instead of simply being satisfied with having done so, we intend to establish a foothold fromwhich to achieve long-term growth and capital efficiency on a global level with the aim of sustainable profit growth. To underpin ourmanagement toward this objective, we will promote a more robust enterprise risk management (ERM) framework.
Enterprise risk management (ERM) is a business management method for addressing all aspects of decision-making in view of risks. In
this framework, we aim to realize sustainable growth in corporate value while firmly maintaining financial soundness by making decisions
in light of the sufficiency of capital and profitability relative to risk.
In the Mid-Term Business Plan, we place ERM at the core of the Group management framework, and by using it in a more substantive
manner, we aim to maintain financial soundness while at the same time taking a balanced approach to enhancing ROE and achieving
sustainable profit growth.
Specifically, we aim to expand profit in each business and redeploy capital and cash generated through the reduction of businessrelated equities, which account for a large portion of risk capital, and from control of natural catastrophe risks, to areas where we can
expect higher diversification effects and profitability, as well as to shareholder returns. In this way, we strive to enhance the capitalefficiency of the Group as a whole while ensuring financial soundness. Through this cycle, the Group aims to increase adjusted ROE tothe target level identified in the Mid-Term Business Plan.

106

Framework of the Mid-Term Business Plan and Group Management

Enterprise Risk Management (ERM) Cycle
Tokio Marine Group has set a risk appetite framework that articulates a basic policy for relevant risk-taking and management to ensure
expected returns. This framework is the starting point for formulating business plans and allocating capital. We call this flow theEnterprise Risk Management (ERM) Cycle. This process helps to allocate capital effectively and efficiently with the objective of
maintaining financial soundness together with sustained expansion of profits and enhancement of capital efficiency.
For the first step of the ERM Cycle, each Group company formulates its business plans based on the risk appetite framework.
Tokio Marine Holdings then gathers these business plans and takes an overall Group perspective in assessing whether they maintain an
appropriate balance between financial soundness and profitability while achieving sustained growth. Specifically, issues assessed
include whether natural catastrophe risks are within the tolerable risk parameters, and whether the Group’s overall profit and ROE are at
the expected level, among others. After scrutiny of risk profiles and business plans, we then make decisions with regard to allocation ofcapital to each business segment.
Finally, the results of Group companies are reviewed annually and improvements are made if necessary.

107

Tokio Marine Group’s Enterprise Risk Management (ERM) Cycle Overview

Initiatives to Enhance Profitability
Under its mid-term business plan, Tokio Marine Group intends to improve the combined ratio in the Group’s core domestic non-life
insurance business while concurrently working for profit growth in the domestic life and international insurance businesses.
In addition, we intend to enhance capital efficiency and the stability of profits through certain measures including reducing the risks
associated with business-related equities, strengthening natural catastrophe risk management and diversifying our businesses. For
example, in addition to HCC’s high profitability, its specialization in specialty insurance complements the Group’s business portfolio, andthrough its acquisition we are further improving capital efficiency and profit stability.
We will continue our initiatives to support further improvement of overall Group profitability by expanding our business globally, which will
enhance risk diversification effects, and by achieving profit growth in every business segment.
From the perspective of capital management, we will work to enhance corporate value while securing financial soundness through strict
and disciplined capital management using stress tests in addition to the economic solvency ratio (ESR).
At present, a comfortable level for our ESR is between 100% and 130%. The maximum comfortable level of 130% is based on our
calculation of the capital level that will enable us to maintain AA credit ratings withstanding once-in-a decade risk events.

108

Upon improving risk diversification, accumulating profits and continuously reducing the risks associated with business-related equities,
we will work to enhance capital efficiency by utilizing a capital buffer to invest in businesses for growth and additional risk-taking,repurchase shares and concurrently prepare for regulatory changes and other significant changes in the business environment. Lastly, if
the ESR falls below 100%, we will consider the necessity of restoring the capital level in light of the outlook for future profit accumulationand other factors.

Promoting Strong ERM (Controlling Risk and Capital)

Initiatives to Maintain Financial Soundness
Aiming to maintain its solid credit ratings, Tokio Marine Group confirms that it is maintaining financial soundness by verifying fromvarious perspectives that its net asset value is at a sufficient level for the risks it has assumed.
Specifically, Tokio Marine Group uses a statistical risk indicator called “value at risk” (VaR) to quantify potential financial losses andconfirms that its net asset value is at a sufficient level for the total amount of the risks it has assumed. In addition, we perform stresstests using scenarios with low frequency but high severity in risk such as major natural catastrophes and turmoil in the financial systems,
which could have significant impact when they occur.
As of March 31, 2016, Tokio Marine Group’s risk capital, calculated at the 99.95% confidence level, which corresponds to an AA (Aa)credit rating, was 2.9 trillion yen and net asset value was 3.0 trillion yen. The economic solvency ratio (ESR), which shows the ratio of
net asset value to risk capital, was 106%, indicating that we secured sufficient net asset value required for AA (Aa) ratings.

109

Initiatives to Strengthen the Enterprise Risk Management
SystemBecause the risks Tokio Marine Group assumes have become more diverse and complex as it expands its business globally, the Group
strives to further refine its enterprise risk management (ERM) system. Moreover, in the recent business environment characterized by asense of uncertainty and drastic change, it must continually prepare for the emergence of new risk elements associated with thebusinesses in which the Group is ergaged.
From this perspective, Tokio Marine Group is strengthening its ERM system. Specifically, the Group has begun to incorporate global
insights by adding top executives from major overseas Group companies to the Enterprise Risk Management (ERM) Committee, which
deliberates on policies for important ERM-related issues. Tokio Marine Group is also taking proactive steps to comprehensively assess
every kind of risk, including emerging risks that result from environmental changes on a global scale and other factors, and isstrengthening the framework for an integrated management of risks involving not only quantitative elements such as economic loss andfrequency, but also qualitative elements such as business continuity and reputation.
Tokio Marine Group continues to strive for more accurate risk capital assessment by advancing the assessment method for insurance
underwriting risk, market risk, credit risk and investment management risk consisting of real estate investment risk, which represent
major risks for the Group.

The Definition of Risk
Insurance underwriting risk
Risk of loss due to a change in the rate of occurrence of insurance claims, etc. from projections at the time premiums were set
Market risk
Risk of loss from a change in the value of assets and liabilities held due to changes in the interest, currency exchange, stock orother markets
Credit risk
Risk of loss from partial or total reduction of the value of an asset due to the worsening fi nancial condition of a credit recipient,
etc.
Real estate investment risk
Risk of loss from a decrease in profi t from real estate due to a change in rent, etc., or a decrease in the price of the property
itself due to a change in market conditions, etc.

Risk Management System
To ensure financial soundness and appropriateness of business operations, Tokio Marine Group has identified the various risks
surrounding it in an overall fashion and implements appropriate risk management corresponding to the nature, status and otherattributes of risks.
The Company promotes the development and enhancement of the risk management system for the entire Group in accordance with the“Tokio Marine Group’s Basic Policies for Risk Management.” The Company also manages quantitative risks for the Group in order tomaintain credit ratings and to forestall insolvency in accordance with the “Tokio Marine Group’s Basic Policies for Integrated Risk
Management.”
Among various risks, the Company recognizes that insurance underwriting risks and investment risks (core risks) must be managed assources of earnings. The Company therefore controls these risks considering the balance between risk and return.
110

The Company also identifies administrative risks, system risks and other associated risks (non-core risks) that arise from the Group’sbusiness activities and strives to prevent the occurrence of or reduce these risks.
The Company presents its basic policies for risk management and provides instruction, guidance, monitoring and other services todomestic and overseas Group companies through the Risk Management Department and the Business Divisions. Group companies
establish risk management policies in line with the policies of the Group and execute risk management independently.
Through the above measures, the Company works to execute proper risk management and ensure stable business operations of theentire Group.

Tokio Marine Group’s Risk Management System

111

Crisis Management System
Tokio Marine Group has established the crisis management system to minimize economic losses and other impact incurred in an
emergency and immediately restore ordinary business operations.
The Company has formulated the “Tokio Marine Group Basic Policies for Crisis Management” and the “Tokio Marine Group Crisis
Management Manual” based on it, and has set forth the crisis management systems necessary for Group companies to carry out theirown roles.
Group companies formulate crisis management policies in line with policies of the Group to develop crisis management systems that
include establishing a department in charge of crisis management, decision-making procedures for emergency situations and securing
the chain of command. In addition to developing the crisis management system during normal conditions, the department in charge ofcrisis management plays the role of secretariat for response during emergency situations, including reporting to the Company.
Consequently, when conditions that may develop into an emergency situation arise, in addition to each Group company determining
whether or not these conditions correspond to an emergency situation, the Company determines, if necessary, whether or not these
conditions correspond to an emergency situation for the Group. This system enables the Company to properly instruct Group companies
and make sure necessary actions as a Group can be made.

Tokio Marine Group’s Crisis Management System

Basic Policy for Responding to Disasters (Tokio Marine &Nichido)In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a crucial social mission of ensuringthat it can continue its important business operations as a non-life insurer such as receiving accident notices, paying on claims, maturity
refunds and other payables, and concluding policies in both the disaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of the Business Continuity Plan for
Disasters and formulated a Business Continuity Plan (BCP).
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Tokio Marine & Nichido’s Basic Policies of the Business Continuity Plan for Disasters, abridged version (in Japanese) (109KB)

Basic Policies of the Business Continuity Plan for Disasters
1. Principles of employees’ conduct in times of disasters
The priority order for employees’ conduct in times of disasters is as follows.
Assure the safety of human life
Cooperate in securing the safety of local communities
Continue important operations (business continuity)
In other words, the principle of employees’ conduct is to give precedence to “assure the safety of human life” and “cooperate in securing
the safety of local communities” before conduct related to “business continuity.”
2. Basic policy for business continuity
The following three business operations shall be regarded as important business operations during a disaster, management resources(personnel, funds) shall be transferred as needed and top priority shall be given to the continuation of these important business
operations.
Receiving of accident notices
Payment of claims, maturity refunds and other payables
Conclusion of insurance contracts

Building a Structure for Paying Insurance Claims Benefits in the Event of aDisaster Striking the Tokyo Metropolitan Area
At Tokio Marine & Nichido, should the Head Office facilities in particular become unusable because of a disaster such as a major
earthquake striking the metropolitan area, a claims receiving team shall be launched in Kansai and it shall handle earthquake claims
cases for residential earthquake insurance. Additionally, back offices shall be launched at multiple bases throughout Japan, including in
Kansai, and claims payment service responses, excluding on-site assessments after receiving claims, shall be made by all branches
throughout Japan.
If the metropolitan area is struck by a disaster, a Claims Service Headquarters would be set up within the Head Office Disaster
Response Headquarters. At the same time, a satellite office centering on the Claims Service Department in charge of Tokyo and Chiba,
Saitama and Kanagawa prefectures shall be set up and will accept support personnel from throughout Japan and handle customer
responses, mainly on-site claims assessments, in disaster-stricken areas.
The infrastructure needed to provide claims services swiftly to the metropolitan area in the event of a natural disaster has been built inadvance in the locations where the above-mentioned back offices and satellite offices would be established. In this way, a structure forclaims payment services during times of emergency is being established.
Non-earthquake regular claims cases shall be allocated to and handled by claims service bases throughout Japan prescribed inadvance.

Response to Earthquake Disasters
Tokio Marine Group is utilizing the Group’s collective strengths to quickly make claims payments and to rebuild the disaster-stricken
areas.
Response to the Great East Japan Earthquake
Response to the 2016 Kumamoto Earthquakes
113

Information Security
The Internal Control Department of Tokio Marine Holdings supervises information security for the entire Group as the controlling
department while sections in charge of information security have been established at each Group company. In this manner, the Group is
working to build an effective management structure for information security.

Initiatives for Information Security
We thoroughly adhere to information security management rules to prevent information leakages. In particular, each Group company isadopting physical and technological safety-control measures that include locking away customers' personal information and confidential
documents when not in use, placing restrictions on taking documents and other items outside the company, and using encryptions andsetting passwords for electronic information.

In fiscal 2010, Tokio Marine & Nichido introduced thin-client* terminals for its in-house intranet. Thin-client terminals are not equippedwith hard disks and information is centrally managed and deployed from a server, which thereby further strengthens information security.

* A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by the server

Acquisition of External Certification
Tokio Marine Group has acquired external certification for information security that includes the Privacy Mark and Information Security
Management System (ISMS) certifications. These achievements recognize the initiatives taken within the Group to protect personal
information. The Group intends to make continuous improvements and to strengthen further its information security management
structure.

Status of acquiring external certifications related to information security
Group Member Company
Tokio Marine & Nichido
Communications

Tokio Marine & Nichido Systems

Tokio Marine & Nichido Risk
Consulting

Certification Month and Year

March 2006

August 2006
December 2006

Certification Acquired

ISMS

ISMS ITSMS*

June 2007

Privacy Mark

September 2007

ISMS

Tokio Marine & Nichido Medical
Service(Health Promotion Dept.)* Third-party certification system on operational management of IT services (ISO/IEC 20000)
114

Protection of Personal Information
In the area of personal information on customers, Tokio Marine Group has formulated and released the Tokio Marine Group Privacy
Policy, which clarifies the Group policy for dealing with such information. At the same time, each Group company formulates andreleases a policy of its own in accordance with the Privacy Policy.

Privacy Policy
Tokio Marine Group Privacy Policy
The Tokio Marine Group (the "Group") is committed to the continuous enhancement of corporate value, with customer trust at thefoundation of all its activities. Guided by this corporate philosophy, we, the Group, shall comply with the Act on the Protection of
Personal Information, Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure and other relevantlaws, rules, regulations and guidelines, appropriately manage personal information, as well as individual number and specific personal
information (hereinafter referred to as "Specific Personal Information, etc.") as described below, and implement other appropriate
security measures for the protection of personal information of our customers.

* "Personal information" and "personal data" provided in this Privacy Policy exclude Specific Personal Information, etc.

1. We shall acquire personal information and Specific Personal Information, etc. of our customers in a manner that is both legal andfair. Unless prescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information andSpecific Personal Information, etc. of our customers and shall use such information within these limits.
2. Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third parties without priorconsent of each such customer. We do not provide Specific Personal Information, etc. to third parties except in cases provided bylaw. There shall be no joint use of Specific Personal Information, etc. with Group companies and business partners.
3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of personal information and Specific
Personal Information, etc. of our customers. When we contract out the management of personal information and Specific Personal
Information, etc. of our customers to an outside service provider, we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal data and Specific Personal Information, etc.
that we hold, we shall respond promptly in accordance with laws, rules and regulations. We also welcome comments and questions
regarding the management of personal information and Specific Personal Information, etc. of our customers.
5. We shall provide thorough supervision, instructions and education to our employees who handle personal information and Specific
Personal Information, etc. of our customers to ensure that such information is managed appropriately.
6. We shall continue to revise and aim to improve our internal systems and procedures to protect the personal information of ourcustomers.

Adopted on February 7, 2005
Revised on July 1, 2008
Revised on October 5, 2015
Tokio Marine Holdings Privacy Policy

115

Information Disclosure
We make every effort to disclose information about Tokio Marine Group's current financial condition and future business development ina fair and understandable manner that facilitates precise and expeditious understanding for our investors and financial analysts.

Disclosure Policy of Tokio Marine GroupWe aim to disclose meaningful information regarding Tokio Marine Group that enhances management transparency and fairness inconnection with our corporate social responsibility.

1. Disclosure Policy
It is our policy to expeditiously disclose information in accordance with the Securities Listing Regulations
stipulated by the Tokyo Stock Exchange. We strive for timely, accurate and fair disclosure of other information that is relevant to ourcustomers, shareholders and investors, representative offices and employees, as well as Japanese society at large.
2. Disclosure Methods
Disclosure pursuant to the Tokyo Stock Exchange rules, regulations and other requirements is made through the Timely Disclosure
network, or TDnet, as well as the press and other appropriate means. We subsequently post disclosed information on our website.
Other disclosure is made in a manner appropriate to the content of the relevant information.
3. Disclaimer
Disclosure made based on this Disclosure Policy is intended to accurately, expeditiously and fairly inform the public regarding Tokio
Marine Group's activities and is not intended to constitute an investment offer or solicitation.

Adopted on November 30, 2004
Revised on July 5, 2007
Revised on July 1, 2008
Revised on September 29, 2010
Disclosure Policy of the Tokio Marine Group

Disclosure Materials
Tokio Marine Holdings and its domestic insurance business companies prepare and strive to enhance the content of disclosurematerials.

Tokio Marine Holdings Integrated Annual Report 2016116

Website
Please refer to the following for information disclosure concerning Tokio Marine Holdings and each insurance business company.

Tokio Marine Holdings
Tokio Marine & Nichido Fire Insurance
Nissin Fire & Marine Insurance (in Japanese)
E. design Insurance (in Japanese)
Tokio Marine & Nichido Life Insurance (in Japanese)
Tokio Marine Millea SAST Insurance (in Japanese)
Tokio Marine West SAST Insurance (in Japanese)
Tokio Marine & Nichido Anshin Consulting (in Japanese)
Tokio Marine & Nichido Career Service (in Japanese)
Tokio Marine & Nichido Better Life Services (in Japanese)
Tokio Marine & Nichido Facilities (in Japanese)
Tokio Marine & Nichido Medical Service (in Japanese)
Tokio Marine & Nichido Risk Consulting (in Japanese)
Tokio Marine Assistance (in Japanese)

Rating Information
Please refer below for rating information for Tokio Marine Group companies

Rating Information

117

Respect for Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required
from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for stakeholders.

Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required
from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for all people, including
customers, shareholders/investors, insurance agents, business partners, employees and local communities/society.

Tokio Marine Holdings supports and respects the Universal Declaration of Human Rights, the OECD Guidelines for Multinational
Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on Business and Human Rights and ISO 26000, and has signed
the United Nations Global Compact. Tokio Marine Group sufficiently understands international action principles and guidelines
concerning human rights and participates in and contributes to initiatives concerning social responsibility, and by doing so, fulfills its role
toward realizing a sustainable society.

Tokio Marine Group CSR Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its Corporate Philosophy toachieve sustainable growth together with the development of society in accordance with the following principles:

Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights for all people.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees.
We respect the right to privacy and strive to enforce this right through the management of personal information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes important matters given the highest priority inour day-to-day business. Under the code, directors, officers and employees conduct fair and equitable business activities in conformity
with laws and social norms and the Group undertakes equitable business activities. We established the Tokio Marine Global HR Policy
as a universal philosophy and concept for human resources management to be shared in respective countries and regions worldwide.

Tokio Marine Group Code of Conduct <Scope of application: Tokio Marine Group directors, officers and employees of
Tokio Marine Group companies (includes dispatched employees) > (excerpt)
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of Tokio Marine Group shalltake necessary measures in accordance with internal rules, which include investigating the facts, formulating countermeasures,submitting reports to supervisory authorities, taking disciplinary measures against the involved parties and formulating measures toprevent recurrences.

Respect for Human Rights
We shall respect the human rights of our customers, directors, officers, employees and all other people.

118

Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on the grounds of gender, age, profession,nationality, race, thought, creed, religion, social status or birth as well as any act constituting an infringement of human rights
should never be tolerated.
Anti-harassment
Sexual or any other kind of harassment or intimidation should never be tolerated.
Private Information
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard
private information, including customers' information, and we shall not use such information except on an as-needed basis tocarry out our business operations in order to avoid any breach of privacy.

Tokio Marine Global HR Policy
Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential to hire and nurture diverse
personnel, regardless of nationality, age and gender, at each Group company in respective countries and regions worldwide anddevelop an environment in which employees can fully exert their capabilities.

In December 2010, we established the Tokio Marine Global HR Policy as a universal philosophy and concept for human resourcesmanagement to be shared in respective countries and regions worldwide. We are working to share the thinking and values of 1)"human resources being our largest assets," 2) "respect diversity" and 3) "provision of fair and equal opportunities" and will promotevarious personnel affairs measures, including employee training and support.
We believe that our people are the most important contributor to our company's success. We aim to attract and retain the best talent
in every aspect of our business.

We value diversity and inclusion as we strive for global excellence, and we work hard to create a business environment where ourpeople can achieve their full potential.

We have a transparent relationship with our people. For those who have both a passion and a challenging spirit, we encourage
career development and personal growth.

119Management Stance concerning Respect for Human Rights andVarious Initiatives
Tokio Marine Holdings regularly carries out monitoring of initiatives for human rights, compliance and risk management in the business
operations of Group companies. At the same time, Group companies are implementing various initiatives related to respect for humanrights.

Respect for Human Rights within the Group
Every year, each member company of Tokio Marine Group holds human rights training in the workplace, in which all employees andother co-workers take part to build a vibrant corporate culture without discrimination or harassment. In addition, in working to achieve
more comfortable workplaces, the Group established a consultation service (hotline), which is staffed by internal and external
specialists.
At Tokio Marine & Nichido, a dedicated department (Human Rights Enlightenment Office, Human Resources Planning Department)
formulates Basic Policies and Measures Concerning Human Rights every year and is implementing measures concerning human rights
in all departments.

(Principal Initiatives)
Human Rights Training (target: training attended by all employees), fair hiring selection, realization of internal normalization
Promotion of employment of persons with disabilities, prevention of and education on sexual harassment and other types ofharassment and appropriate responses to harassment execution of daily business operations with an awareness of human rights

CSR Performance Data (Human rights training participation rate, etc.)

Respect for Human Rights in the Value Chain
Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers and subcontractors) from the perspective ofsocial responsibility. The Principle of Transactions requests that business partners promote initiatives that encompass human rights aswell as “compliance with laws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information
management” and “consideration for the environment.”

CSR in the Value Chain

Respect for Human Rights in Sustainable Investment and Financing
Giving consideration to environmental, social and governance (ESG) issues in investment and financing is becoming increasingly
important from the perspective of improving long-term risk/return. Tokio Marine & Nichido places great importance on the social role andresponsibilities that the insurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles for
Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI).

In April 2011, Tokio Marine Asset Management signed the United Nations-supported Principles for Responsible Investment (PRI)
initiative, accepting these principles as an asset management company. As an insurance firm that has taken ESG issues into account in
its insurance underwriting, investment analysis and other actions, Tokio Marine & Nichido signed the PRI in August 2012. Through PRI
and PSI related activities, Tokio Marine Group is strengthening its initiatives for human rights in investment and financing.

Sustainable Investment and Financing

120Response to the UK Modern Slavery Act 2015
Tokio Marine Group regards slave labor and human trafficking as social issues that must be solved and makes efforts to prevent slavelabor and human trafficking in its own businesses and in the value chain (supply chain). At the same time, the Group is urging its various
stakeholders to undertake initiatives toward solutions to these issues.

UK Modern Slavery Act 2015

Modern Slavery refers to enslavement and servitude, all forms of forced labor and human trafficking, etc.

The International Labour Organization (ILO) reported in a 2014 survey that there were approximately 21 million victims of forced laborworldwide (as of 2012) while annual illicit profits reached US$150 billion (estimate), which shows that even in present times slave laborand human trafficking are serious social problems.

Accordingly, in March 2015 the British government enacted the UK Modern Slavery Act 2015 (hereafter: Slavery Act) to prevent forcedlabor and other present-day slave labor as well as human trafficking. The Slavery Act went into effect in October 2015. Section 54 of the
Slavery Act requires commercial organizations that undertake business in the United Kingdom (regardless of whether the company isheadquartered in the United Kingdom) and that have annual sales of £36 million or more to publish a statement of steps taken eachfiscal year to prevent slave labor and human trafficking in their own businesses and value chain (supply chain).

Tokio Marine & Nichido Slavery and Human Trafficking Statement for
the Fiscal Year 2015
Tokio Marine & Nichido announces as follows the Slavery and Human Trafficking Statement for the fiscal year 2015 as a response to
the UK Modern Slavery Act 2015 (hereafter: Slavery Act). Tokio Marine & Nichido, together with its employees and business partners,
will implement initiatives to prevent slave labor and human trafficking.

Statement Concerning the UK Modern Slavery Act 2015 (405KB)

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CSR in the Value Chain
Tokio Marine Group defines the value chain as shown in the chart below. Primarily through Tokio Marine & Nichido, the Group is
executing environmental, social and governance (ESG) initiatives that are integrated into the value chain. In terms of respect for humanrights, in particular, we strive to respect and promote the recognition of human rights within the value chain based on the Tokio Marine
Group CSR Charter.

Tokio Marine Group’s Value Chain

Value chain
Manufacture of media used for sale of products andservices, IT systems, consulting, audits and office supplies
Construction, maintenance and management of officebuildings

Petroleum refining and distribution, electric power providers

Corresponding SC guideline* category(Category 1) Purchased goods and services(Category 2) Capital goods(Category 3) Fuel and energy related activities not includedin Scope 1 or 2

Delivery companies(Category 4) Transportation and delivery (upstream)

Waste disposal operators(Category 5) Waste generated in businesses

Trains, buses, taxis and accommodations(Category 6) Business travel

Trains, buses(Category 7) Employee commuting

Delivery companies(Category 9) Transportation and delivery (downstream)

Agencies, waste disposal operators(Category 14) Franchises

Investment destination(Category 15) Investments* Basic Guidelines on Accounting for Greenhouse Gas Emissions Throughout the Supply Chain, Ministry of the Environment (MOE) and
Ministry of Economy, Trade and Industry (METI)

Value Chain Management
In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility and achieving sustainable
development together with its business partners and at raising customer protection and convenience and assuring the soundness andappropriateness of its business.

Fulfilling Social Responsibilities Together with Business Partners
To implement ESG initiatives that are integrated into the value chain, Tokio Marine Holdings aims to have Tokio Marine Group and122

business partners fulfill their social responsibility and achieve sustainable development together. In working to realize this objective,
Tokio Marine & Nichido formulated the Principle of Transactions, which outlines the items that should be followed in terms of conducting
transactions, and is applying this across its Group. Tokio Marine & Nichido issues the Principle of Transactions to such Group business
partners as suppliers and subcontractors and requests that these business partners promote initiatives for “compliance with laws,
regulations and social norms,” “promoting fair and honest transactions,” “thorough information management” and “consideration for theenvironment.”

Through a questionnaire that is given once every one or two years, Tokio Marine & Nichido questions suppliers and subcontractors
about the implementation of the contents of the Principle of Transactions. The results of the questionnaire are compiled and arereflected in the next fiscal year’s action plan for the value chain.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims to realize sustainable developmentwith business partners (purchasers and consignees) and to fulfill its social responsibilities.
1．Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country and area when conducting
transactions. We make every effort to reject relationships with anti-social forces and any undue claims from them.
2．Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based on comprehensive consideration ofcompliance with laws, regulations and social norms, business conditions, reliability, environmental activities, quality and prices of
products, services and certainty of delivery period, among others.
3．Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of information acquired throughbusiness partners.
4． Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on the environment (purchase of green
products) and works in cooperation with business partners to promote the creation of a recycling-oriented society.
5． Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust through frequent communication with domestic
and overseas business partners and mutually gaining a deeper understanding.

123Policies for Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management in order to protect customers,
enhance convenience and ensure the soundness and appropriateness of its operations in the event of outsourcing a portion or all of its
operations.

Based on these policies, Tokio Marine & Nichido selects its contractors according to the Standard for Selecting Outsourcing Contractors
and the Information Security Management System Standard. At the same time, each year the company conducts investigations of theactual status of outsourcing contractors based on the Regulations Related to Outsourcing Contractor Management, which stipulate themanagement system for outsourcing contractors, and makes improvements when inadequacies are discovered.

In the future as well, Tokio Marine Group will promote initiatives integrated into the value chain together with its business partners.

Response to the UK Modern Slavery Act 2015
Tokio Marine Group regards slave labor and human trafficking as social issues that must be resolved and works to prevent theiroccurrence.

Respect for Human Rights (Response to the UK Modern Slavery Act 2015)124

Sustainable Investment and Financing
Tokio Marine Group gives consideration to the environment, including climate change, as well as to society and governance in its
investment and financing operations. We join study and research activities such as UNEP FI Principles for Sustainable Insurance (UNEPFI-PSI), UN Principles for Responsible Investment (UN PRI), Principles for Financial Action for the 21st Century and the Japan
Sustainable Investment Forum to solve to various environmental, social and governance issues. We leverage the findings of these
activities as one means to execute sustainable investment and financing. Tokio Marine & Nichido, Tokio Marine Asset Management andTokio Marine Capital lead efforts toward sustainable investment and financing.

Study and Research on Sustainable Investment and Financing

United Nations Environment Programme Finance Initiative – Principles
for Sustainable Insurance (UNEP FI-PSI)
http://www.unepfi.org/
http://www.unepfi.org/psi/

UN Principles for Responsible Investment (UN PRI)
http://www.unpri.org/

Principles for Financial Action for the 21st Century
http://www.env.go.jp/policy/keiei_portal/kinyu/gensoku-en.html

Japan Sustainable Investment Forum
http://www.jsif.jp.net/#!english/c1tc5

125Efforts for Sustainable Investment and Financing
At Tokio Marine Group, Tokio Marine Asset Management and Tokio Marine & Nichido are taking the leading role in promoting
sustainable investment and financing.

Principles for Responsible Institutional Investors (Japan's Stewardship
Code)
Based on the Japanese government's growth strategy, the “Japan Revitalization Strategy” (Cabinet decision in June 2013), the Councilof Experts established within the Financial Services Agency announced in February 2014 the “Principles for Responsible Institutional
Investors ≪Japan's Stewardship Code≫-To promote sustainable growth of companies through investment and dialogue.”“Stewardship Responsibility” means bearing responsibility for expanding medium- and long-term investment returns for “customers andbeneficiaries” (including end beneficiaries)” through constructive “purposeful dialogue” (engagement) by institutional investors based ona deep understanding of investee companies and their business environments to raise the corporate value of these companies andpromote their sustainable growth.

The Stewardship Code aims to promote medium- and long-term growth of companies through “purposeful dialogue” (engagement) byinstitutional investors with their investee companies against a background of relatively low return on equity (ROE) levels of Japanesecompanies and a re-evaluation of short-termism spurred by the collapse of Lehman Brothers.

Reference: Japan's Stewardship CodePrinciple 3. Institutional investors should monitor investee companies so that they can appropriately fulfill their stewardship
responsibilities with an orientation towards the sustainable growth of the companies.
Guidance 3-3. When investors monitor investee companies, a variety of factors, including non-financial ones, may be considered as
relevant. Factors may include, for example, governance, strategy, performance, capital structure and risk management (including
how the companies address risks arising from social and environmental matters) of the investee companies. Relevance of a factor
may depend on each investor's investment policy and may differ according to specific investee companies. Institutional investors
need to use their own judgment in choosing which factors to focus on in light of their stewardship responsibilities. (Excerpt)

In May 2014, Tokio Marine Asset Management announced it would adopt the Principles for Responsible Institutional Investors (Japan's
Stewardship Code) to its active funds using qualitative judgments for investing in Japanese equities. In May 2014, Tokio Marine &Nichido agreed with the intent of the Japan's Stewardship Code and also announced it would adopt the Code.

Tokio Marine Asset Management: Adherence to Japanese Stewardship Code
Tokio Marine & Nichido: Adoption of Japan's Stewardship Code (in Japanese)126Integrating Environmental Consciousness into Investment Products
In December 2007, Tokio Marine Asset Management launched Premium World, an environmental investment trust fund that invests inJapanese and other companies involved in activities under the following themes. These themes are related to environmental or social
issues arising from the growing economies and increasing population in the world, which need to be sustained or improved.

Environmental (e.g., global warming and clean energy)
Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)
Medical services and healthcare (e.g., medical techniques and promotion of better health)

For institutional investors, the company launched a socially responsible investment (SRI) fund targeting Japanese companies in January
2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group, this fund aims to obtain long-term and stableadded value based on the Group's unique environmental, social, governance and risk management (ESGR) analysis and evaluation. In
the future, Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor and improve investment
performance over the long term while giving due consideration to ESG issues in its asset management operations.

Providing a Solar Energy Fund
In August 2012, Tokio Marine Asset Management rolled out a new fund for institutional investors, including corporate pension funds, toinvest in solar power plants. The new fund, TM Nippon Solar Energy Fund (No. 1 Fund), is the company’s first investment producttargeting Japan’s national infrastructure. The company launched the No. 2 Fund in August 2013 and No. 3 Fund in August 2014.These
three funds have assets under management of approximately 9 billion yen, 13.5 billion yen and 7.9 billion yen, respectively.

The aim of these funds is to distribute investment among 10 large solar power plants in Japan and provide returns to investors fromsales of power generated by these facilities. Japan initiated a feed-in tariff (FIT) system for reusable energy sources in July 2012 with aview to increasing the use of solar, wind and other reusable energy. The system requires all users of electricity, including businesses
and households, to pay a surcharge on electricity generated from renewable sources. The TM Nippon Solar Energy Fund, which isbased on this FIT system, is designed to return investment income to citizens of Japan through corporate pension funds, the major
investor of the fund.

Tokio Marine Asset Management believes that this fund will contribute to the diversification of energy sources. By offering investment
opportunities of social significance through this fund, the company strives to fulfill its social roles and responsibilities as an asset
management company.

Providing an Engagement-Focused Fund to Invest in JapaneseCompanies
With the launch of Japan’s Stewardship Code in February 2014, the importance of engagement between institutional investors andcompanies is further increasing its significance from a viewpoint of responsible investment.

Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment Partners (GO)*, launched the TMAM-GO
Japan Engagement Fund in March 2012. This engagement-focused fund primarily invests in small- to medium-sized Japanesecompanies having strong core businesses. By promoting engagement with investee companies based on a full understanding of thecorporate culture in Japan, the company intends to deepen mutual understanding between investors and Japanese companies andprovide increased corporate value over the long term.
127

* GO Investment Partners (GO)An independent asset management partnership based in London, with its founder being the pioneer in the field of responsible stock
ownership. The organization is characterized by its investment strategy that focuses on enhancement of long-term corporate value
through amicable engagement with investee companies listed on European stock markets.

Tokio Marine Asset Management

Establishing Japan’s First Fund to Invest in MicrofinanceRelated Assets
We provide microfinance services mainly to low-income earners in emerging and developing countries.

Reducing Poverty (Reducing World Poverty)

128

Core Theme 1: Providing Safety and Security

The world is now facing various social issues, inflicted by frequent large-scale natural disasters, demographic shifts, income disparities
and poverty. In Japan as well, issues are becoming prevalent also in relation with technological innovation as well as community
resiliency (disaster prevention and mitigation) and the country’s declining birth rate and aging population. These issues may induce
drastic changes in risks surrounding the insurance business. To protect people, including our customers, from these varying risks andalso capture business opportunities while responding to these risks, Tokio Marine Group has selected “Providing Safety and Security” as
one of our three CSR core themes. We are making efforts toward a safe, secure and sustainable future throughout our entire business
operations from conducting research on natural disaster risk to providing products and services that are beneficial for safety andsecurity, improving quality from the customer’s perspective and undertaking local community and social contribution activities leading tosafety and security.

Research on Climate Change and Natural Disaster Risk
Responding to risks associated with “climate change and natural disasters,” one of Tokio Marine Group’s CSR material issues includedin this theme, also comprises a major management issue that the global insurance industry must address in the medium to long term.
Through industry-academia collaboration with The University of Tokyo, Nagoya University, Kyoto University and Tohoku University,
Tokio Marine Group engages in research on climate change and natural disaster risk in an effort to gain deeper scientific insight into
disaster prevention and mitigation and to raise the sophistication of measuring methods through risk modelling to ascertain risk volume
in even greater detail. Our efforts in this area include development of a stochastic risk assessment approach. We believe that in addition
to providing products and services in developed countries it is also important to disseminate the ideas of an insurance mechanism andrisk management practices in developing countries and regions particularly vulnerable to the impact of climate change and natural
disasters in accordance with the Sendai Framework for Disaster Risk Reduction 2015-2030, which provides new world guidelines fordisaster risk reduction. To this end, we are working to provide solutions to global disaster issues by using the outcomes of our industry-129

academia research to the benefit of society and by taking part in international initiatives, such as the UNISDR Private Sector Alliance forDisaster Resilient Societies (ARISE) and The Geneva Association’s Extreme Events and Climate Risk (EE+CR) Working Group.

Providing Safety and Security through Products and Services
Tokio Marine Group provides a range of products and services beneficial for safety and security against increasingly diverse andcomplex risks, for “preparing for disasters,” “promoting traffic safety,” “supporting health and a longevity society,” “reducing poverty” and“responding to technological innovation and other social issues.” At the same time, we aim to ensure a stable supply of products andservices based on the outcomes of our research on natural disaster risk and are providing disaster risk solutions to society by leveraging
the knowledge and data we have accumulated through industry-academia collaboration and through our insurance business. Along withthese solutions, we are promoting delivery of various products and services, such as One Day Auto Insurance to contribute to traffic
safety and less traffic accidents involving uninsured drivers; living benefit-related products in the field of health and aging population;
weather insurance and microinsurance, which help resolve poverty issues; and products responding to technological innovation.

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” Tokio Marine Group takes feedback from customers seriously and works jointly with agents to improve the operational
quality on a constant basis.

Local Community and Social Contribution Activities Leading to Safety andSecurity
In collaboration with local governments, NPOs and other organizations, employees and agents of Tokio Marine Group provide ongoingsupport for recovery from the Great East Japan Earthquake based on their renewed determination to “never forget the event at any costand continue to do whatever we can do even in any small way.” They also take part in local community and social contribution activities
with a focus on safety and security. Their activities include serving as volunteer instructors in Disaster Prevention Lessons, which areheld at elementary schools to raise disaster awareness of children, and working jointly with stakeholders in the Pink Ribbon Movement(a campaign to convey the importance of early detection of breast cancer) and in an awareness-raising initiative to reduce drunk driving.
By engaging in these activities, they are contributing to the safety and security of local communities.

Through these endeavors, Tokio Marine Group will provide greater safety and security to customers, local communities and society.

130

Examples of CSR approach (Providing Safety and Security)

Value Creation

Providing safety and security to customers, local communities and society worldwide through the insurance

business

Risks and Opportunities Associated with Climate Change
Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and other natural disasters caused byclimate change. The insurance business has a close relationship with weather disasters and therefore risks such as the following
are possible.

Growth in the number of insured contingencies and insurance claims payment amounts due to an increase in weather disasterrisk
A sharp rise in reinsurance premiums due to increases in large-scale weather disasters
Worsening fund position due to an increase in insurance claims payment amounts resulting from weather disasters
Risk of discontinuation of business due to the impact of weather disasters on buildings, IT facilities and other facilities
Risk of impacts from weather disasters in countries and regions throughout the world along with growth in the overseas
insurance businessIn 2007, the Intergovernmental Panel on Climate Change (IPCC), which collects scientific research into climate change, wasawarded the Nobel Peace Prize for its contributions to raising recognition of climate change. Established in 1988, the IPCC
presents the current state, causes, impact, adaptation measures and mitigation measures concerning climate change throughmeans such as assessment reports. In its “Special Report on Managing the Risks of Extreme Events and Disasters to Advance131

Climate Change Adaptation” issued in 2012, the IPCC supplemented previous research with an appeal to the importance ofadaptation and disaster risk management with respect to climate change.

The IPCC Fifth Assessment Report announced from 2013 to 2014 provided, in addition to the topics discussed in past reports, amore detailed quantitative assessment of impacts on food and incomes and made an appeal to government decision-makers. The
Working Group II Report states that besides river overflows and coastal region seawater immersion that causes flooding, theincreases in the severity and frequency of extreme weather disasters are conspicuous risk factors at the global level. In view of this,the report cited insurance systems as one of the economic sectors affected by these risk factors.

Although weather phenomena are natural occurrences that are beyond our control, it is possible to prepare ourselves and adopt
measures against the increasing risks of weather disasters. Tokio Marine Group regards these evolving risks as opportunities andaims to promote risk-based management to maintain a sound financial base and to provide protection to customers and society byoffering appropriate insurance products and risk management services. We are promoting the following specific measures asactivities for creating opportunities.

Promoting research on weather disaster risk through industry-academia collaboration with universities, including The Universityof Tokyo, Nagoya University and Kyoto University, etc.
Establishing investment funds for facilities for renewable energy such as solar power and providing related insurance andconsulting services
Providing insurance products and risk management services to cover weather disaster risk in developed and developing
countries
Providing insurance so that persons engaged in agriculture can make preparations against extreme weather in developing
countries and regions
Activities for making policy recommendations to encourage disclosures that will help investment decisions through participationin an initiative led by the Task Force on Climate-related Financial Disclosures (TCFD) of the Financial Stability Board (FSB)
Creating a sustainable society by utilizing disaster risk financing and an insurance scheme
Enlightenment and educational activities related to weather disaster risk

Research on Climate Change and Natural Disaster Risk
Providing Safety and Security through Products and Services
Improving Quality from the Customer's Perspective
Local Community and Social Contribution Activities Leading to Safety and Security132

Research on Climate Change and Natural Disaster
Risk
With a view toward providing products and services leading to the safety and security of customers and local communities well into the
future, Tokio Marine Group has been actively engaged in research on risks concerning climate change and natural disasters throughindustry-academia collaboration and promotes the development and the provision of products and services tailored to these new risks.

Climate Change and Weather Disaster Risk
By matching future climate forecasts and other meteorological risk assessment approaches to a base of conventional risk assessment
approaches, Tokio Marine Group is aiming to create a more advanced approach to climate change and weather disaster risk
assessment.

Utilizing Research Outcomes to Provide Products and Services for
Adapting to Climate Change
Climate change due to global warming and other factors is considered to possibly bring about major changes in the frequency and scaleof weather disasters in the future. As such, basing analyses only on past statistical data may prevent appropriate risk assessment andsignificantly impact the calculation of insurance premiums and the ability to pay insurance claims in the event of a serious disaster. In
response, Tokio Marine Group is leveraging climate models that forecast future climate change through computer simulations and isadvancing research into future natural disaster risks in collaboration with universities engaging in leading-edge research in this area.
Currently, Tokio Marine Group is undertaking joint research respectively with the Atmosphere and Ocean Research Institute at The
University of Tokyo, the Institute for Space-Earth Environmental Research at Nagoya University, and the Graduate School ofEngineering and the Disaster Prevention Research Institute at Kyoto University. We will further contribute to society by utilizing ourresearch results to develop and provide products and services and to disseminate relevant information to the public.

Typhoon simulation model
Source: Institute for Space-Earth Environmental Research, Nagoya University

Joint Research with The University of Tokyo: Forecasting Future
Changes in Typhoons Using Climate Model Data
The Atmosphere and Ocean Research Institute at The University of Tokyo has been conducting research into climate change andother climate systems using an integrated analysis of observation data and results of simulations based on climate models. Professor
Masahide Kimoto and other researchers from the university have contributed as lead authors to the creation of the IPCC assessment
reports, which are a compilation of the latest findings on climate change, and The University of Tokyo has received acclaim fromaround the world for the widely used research results.
133

Tokio Marine & Nichido and the Tokio Marine Research Institute are undertaking joint research with The University of Tokyo todevelop a novel stochastic typhoon model that estimates future changes in typhoons. The charts below show estimates of the impact
of global warming on typhoons based on climate change forecast data from institutions worldwide, using the jointly developed
stochastic typhoon model. In the chart showing warming differentials in typhoon generation and tracks, blue represents locations
where typhoons will decrease in the future, and red represents locations where they will increase. In the chart showing the warming
differential of central atmospheric pressure (i.e., strength), blue represents locations where central atmospheric pressure will
decrease in the future. These analyses indicate the possibility that future typhoons will take more eastward tracks and will become
stronger.
In addition to evaluating the impact of global warming on typhoons, we are also making joint efforts with the Japan Meteorological
Agency to formulate short-term forecasts of the number of typhoon occurrences. In fiscal 2016, we plan to advance our research to
explore the predictability of the number and strength of typhoons making a landfall on Japan. We will disseminate our findings inthese research projects throughout Japan and overseas by means of presentations at academic conferences and research papers.
As many aspects of future changes in typhoon patterns and other weather disasters remain unknown, researchers all over the world
are engaged in ongoing research. Tokio Marine & Nichido and the Tokio Marine Research Institute keep a wide-ranging eye on theseresearch activities to advance our investigation and research into climate change.

134

Joint Research with Nagoya University: Typhoon and Heavy Rain
Simulation Using High Spatial Resolution Models
An accurate understanding of problems surrounding environmental changes in the hydrosphere and atmosphere calls for researchfrom an integrated perspective involving physics, chemistry, biology and other sciences. Nagoya University has established theInstitute for Space-Earth Environmental Research to conduct diversified research into the processes in water cycle systems. As partof this research, Nagoya University Professor Kazuhisa Tsuboki has developed a numerical model able to perform detailed, highresolution simulation of clouds and precipitation, and is advancing research into the structure and mechanisms of heavy rain,
typhoons, tornadoes and other phenomena.
In cooperation with Nagoya University, Tokio Marine & Nichido and the Tokio Marine Research Institute are performing detailed
analyses of how climate phenomenon such as typhoons, rapidly growing atmospheric depressions and localized torrential downpours
are changing along with climate change as part of efforts to promote research on future natural disaster risk, with particular focus onchanges in precipitation amounts.
In 2015, heavy rain that hit the Kanto and Tohoku regions caused enormous damage along the Kinugawa River that runs through the
Kanto region. The charts below show the results using Nagoya University's high spatial resolution model to simulate rainfall. The
chart on the left is a simulation using the high spatial resolution model and the chart on the right shows the actual observed rainfall
amounts. The results show that the simulations using the high spatial resolution model recreate the actual heavy rain accurately. The
results also reveal that global warming in the future will likely cause an increase in the number of heavy rainfall events that may result
in large-scale disasters. We will continue to promote research on how precipitation volume will be affected if global warming proceedsin the future.

Joint Research with Kyoto University on Assessment of Water Disaster
Risk under Future Climate Conditions
The Graduate School of Engineering and the Disaster Prevention Research Institute at Kyoto University have top-class researchers
in the area of water disaster risk, including Professor Eiichi Nakakita and Professor Yasuto Tachikawa. The Institute has developed ariver flow volume model for Japan's rivers, using physical principles to simulate and forecast river flow volume following rain.
Tokio Marine & Nichido and the Tokio Marine Research Institute are engaging in joint research with Kyoto University into theassessment of water disaster risk under future climate conditions. By combining the results of this research with know-how for
estimating precipitation volume under future climate conditions, which has been gained through joint research with Nagoya University,135we are developing methods for the quantitative assessment of water disaster risk under future climatic conditions. In 2013, Typhoon
No. 18 (Typhoon Man-yi) caused massive damage in areas along the Yodogawa River. Below, the chart on the left shows the resultsof a simulation assuming that the typhoon had caused a flood in the Yodogawa River downstream basin. The chart on the right
simulates the same flood but with 1.5 times higher total river flow volume under future climate conditions. It shows wider waterimmersed surface areas and deeper water immersion than the chart on the left.
In fiscal 2016, we plan to advance our research into the economic impact of the occurrence of a flood in the Arakawa River under
future climate conditions. As with the case of our research on typhoon risk described earlier, we will disseminate our findings in theseresearch projects throughout Japan and overseas by means of presentations at academic conferences and research papers.

Academic Conference Presentations of Research Results
We have presented the results of the above joint research at the Meteorological Society of Japan (twice per year) and at the Japan
Society of Hydrology and Water Resources (once per year).
Since fiscal 2008, we have been continually announcing the results of joint research with The University of Tokyo and Nagoya
University, respectively, at the Meteorological Society of Japan.
Since fiscal 2013, we have been announcing the results of joint research with Kyoto University and Nagoya University, respectively,
at the Japan Society of Hydrology and Water Resources.
The Asia Oceania Geosciences Society (AOGS), established to promote geosciences in the Asia-Oceania region, held its annual
convention in 2014 in Sapporo. At the convention, we presented the results of our ongoing joint research on water disaster risk with
Nagoya University and Kyoto University, respectively.

Meteorological Society of Japan presentation (research on wind disaster risk) (in Japanese) (1.1MB)
Meteorological Society of Japan presentation (research on water disaster risk) (in Japanese) (2.6MB)
Japan Society of Hydrology and Water Resources presentation (research on water disaster risk) (in Japanese) (1.7MB)

Takashi Nagano, Chief Researcher
The Tokio Marine Research Institute
Although research on global warming has been undertaken around the world, its climate effects remain largely unknown, and wehave not been able to fully clarify its impact on natural disaster risk. Nevertheless, advancements in meteorology as well as intechnology have enabled us to gain a better understanding of the state of global warming and its impact on society. With thisgradual progress, I intend to continue my study on global warming and contribute to society by giving thought to what we can doand putting ideas into practice.
136

Earthquake and Tsunami Risk
In recent years, low-frequency major earthquakes have inflicted serious damage around the world, as seen in the earthquakes in Chileand Northern Sumatra, the earthquake and tsunami in the Indian Ocean, the Great Sichuan Earthquake and the Great East Japan
Earthquake. Against this background, Tokio Marine Group brings together the expertise and data gained through its casualty insurance
and risk consulting businesses to advance initiatives leading to the safety and security of society.

Earthquake and Tsunami Risk Research in Collaboration with theInternational Research Institute of Disaster Science at Tohoku
University

Endowed Research Division,
IRIDeS, Tohoku University
Image of a tsunami simulation model
Source: IRIDeS, Tohoku University

In July 2011, Tokio Marine & Nichido concluded an industry-academia collaborative agreement with Tohoku University and began
research and development and human resource development initiatives in disaster science. The initiatives drew upon Tohoku
University's knowledge and data concerning tsunami risk assessment and other areas of disaster science, and Tokio Marine & Nichido's
knowledge and data concerning earthquake and tsunami risk accumulated through its insurance business.

In April 2012, an endowed research division named the Earthquake Induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido)
was established within the International Research Institute of Disaster Science (IRIDeS) at Tohoku University. This laboratory performs
risk assessment research on earthquakes and tsunamis; analyzes tsunamis (wave height distribution, arrival time and other aspects)
following major past earthquakes such as the Great East Japan Earthquake; researches more reliable damage estimates (simulations)that take into consideration vulnerabilities and disaster readiness capabilities in society both in Japan and overseas as well as
researches tsunami risk assessment methods that factor in the probability of occurrence; researches tsunami evacuation (provides basic
information for disaster mitigation planning of coastal areas and cooperates in formulating disaster evacuation plans of regional
municipal bodies); and promotes disaster prevention education and awareness activities (activities for disseminating information andproviding recommendations for raising disaster readiness and mitigation for society as a whole). These activities were selected as awinner of the third Good Practice award in the insurance category at the annual general meeting of the Ministry of the Environment’s
Principles for Financial Action for the 21st Century initiative held on March 11, 2015.

Besides the above, this laboratory launched other research projects in April 2015. These include research on effects of coastal forests tomitigate tsunami damage; research on raising the sophistication of tsunami numerical simulation models (encompassing simulations oftsunami-induced flooding, movement of floating objects and movement of soil); and development of a mobile application (to assess thedepth of immersion and immersed surface areas of the 2011 tsunami and subsequent damage to fishing boats). From fiscal 2016
onwards, the scope of activities has been extended to conduct research on damage to farming rafts and eelgrass beds caused by the2011 earthquake and tsunami; assessment of global tsunami hazards and risk; and human damage in past tsunamis. Additionally, thislaboratory announces research outcomes at academic conferences in Japan and overseas and performs surveys and risk assessment
on major disasters that have occurred overseas.

Through industry-academia collaboration with Tohoku University as well as collaboration with various industry, government, academia
and private-sector stakeholders, Tokio Marine & Nichido will promote efforts to support recovery of disaster-affected areas, increase
resilience in local communities and countries across the world and deliver solutions for a safe and secure future.
137

Summary of Activities in Fiscal 2015

Areas of research
1. Research into earthquake and tsunami risk assessment(1) Research into effects of coastal forests to mitigate tsunami damage(2) Research on raising the sophistication of a tsunami-induced flooding analysis model based on a porous body model(3) Development of an integrated tsunami model concerning tsunami-induced flooding, movement of floating objects andmovement of soil
(4) Research into assessment of tsunami fragility (buildings and marine vessels)(5) Research into movement of soil caused by tsunamis
2. Research into tsunami evacuation(1) Planning, surveying and verification of tsunami evacuation training(2) Cooperation in drafting of tsunami evacuation plans(3) Efforts to refine tsunami evacuation plans
3. Activities concerning disaster readiness education and awareness(1) Disaster prevention and mitigation education(2) Counsel and editorial supervision for Tokio Marine & Nichido’s “For Tomorrow’s Smiles: Disaster Readiness and
Mitigation Information Website”(3) Instruction for disaster-related group study activities at Miyagi Prefectural Sendai Dai-ichi High School (designated as a
Super Science High School by the Ministry of Education, Culture, Sports, Science and Technology)(4) Raising awareness and dissemination of information concerning evacuation and actions to be taken during a wind or
water disaster(5) Cooperating in regional municipal bodies’ disaster readiness training and related initiatives
4. Examination of the use of electric vehicles (EVs) during a disaster, and conducting disaster response training
5. Dissemination of information and other activities(1) Academic conference presentations of research outcomesSix presentations at international (academic) conferences
Eight presentations at academic conferences in Japan(2) Disseminating information overseas(3) Disseminating information at the 2016 Sendai Symposium for Disaster Risk Reduction and the Future (March 2016)(4) Disseminating information at a forum entitled “Five Years after the Great East Japan Earthquake, a Disaster We Will
Never Forget” (March 2016)(5) Field survey of the damage caused by the Kanto-Tohoku heavy rain that occurred in September 2015

(Reference: Summary of Activities in Fiscal 2014)
1. Research into earthquake and tsunami risk assessment(1) Research into damage to buildings from tsunami(2) Research into damage to marine vessels from tsunami(3) Research into stochastic evaluation of tsunami hazards(4) Research into stochastic tsunami risk assessment incorporating uncertainties
2. Research into tsunami evacuation(1) Planning, surveying and verification of tsunami evacuation training(2) Cooperation in drafting of tsunami evacuation plans(3) Participation in the “Kakeagare! Japan” tsunami disaster mitigation action program for protecting people’s lives and theearth ~ Reconstruction Agency’s “New Tohoku-led model program”
3. Activities concerning disaster readiness education and awareness(1) Disaster prevention and mitigation education (Shichigo junior high school, Sendai city; Hashikami elementary school,
Kesennuma city; Kesennuma junior high school; others)138

(2) Counsel and editorial supervision for Tokio Marine & Nichido’s “For Tomorrow’s Smiles: Disaster Readiness and
Mitigation Information Website”(3) Supervision of educational materials for Tokio Marine & Nichido’s Disaster Prevention Lessons(4) Instruction for disaster research by high school students(5) Development of “disaster readiness awareness goods”

Disaster Prevention Lessons in Kesennuma

Disaster Prevention Lessons in Hawaii

4. Dissemination of information and other activities(1) Academic conference presentations of research outcomes
Seven presentations at international academic conferences
Ten presentations at academic conferences in Japan(2) Disseminating information overseas(3) Disseminating information at public forum events at the Third United Nations World Conference on Disaster Risk
Reduction(4) Flood risk assessment in Jakarta, Indonesia, in 2013(5) Survey of disaster region following Typhoon No. 30 (Typhoon Haiyan) in the Philippines in 2013(6) Selected as a winner of the third Good Practice award in the insurance category at the annual general meeting of the
Ministry of the Environment’s Principles for Financial Action for the 21st Century initiative* Research into earthquake remains and methods of passing information to future generations was completed in fiscal 2012.

Presenting Research Outcomes at the Third United Nations World Conference on
Disaster Risk Reduction
At the Third United Nations World Conference on Disaster Risk Reduction held in March 2015 in Sendai, IRIDeS of Tohoku University
and Tokio Marine & Nichido hosted a public form event, "Tohoku University and Tokio Marine & Nichido: Industry-Academia
Collaborative Research Presentation - Tsunami risk researches and educational activities for disaster prevention."With about 100 participants, the event started off with opening remarks and a lecture by Professor and IRIDeS Director Fumihiko
Imamura, followed by presentations by Associate Professor Anawat Suppasri, Research Associate Yo Fukutani (at the time), Research
Associate Mari Yasuda and Research Associate Yoshi Abe, respectively. Topics covered by these presentations were the developmentof stochastic methods for tsunami risk assessment; creation of tsunami fragility curves; outcomes of research in collaboration with
regional municipal bodies on tsunami evacuation; as well as educational and enlightenment activities for disaster prevention to help
reduce disaster risk.

Working with Tohoku University, Tokio Marine & Nichido will continue to forge ahead with its initiatives for improving global resiliency.

From Tokio Marine & Nichido, General Manager Masaaki Nagamura of the Corporate Planning Department shared examples ofindustry-academia collaboration, indicating the significance and outlook of such collaborative efforts. The forum event concluded withclosing remarks by Shuzo Sumi, Chairman of the Board of Tokio Marine & Nichido (at the time), who stressed the need for creating asafe, secure and resilient future through industry-government-academia collaboration.

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IRIDeS Endowed Research Division “Earthquake Induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido)” – Tsunami risk
researches and educational activities for disaster prevention – (in Japanese)

Five Years after the Great East Japan Earthquake – Presenting Research
Outcomes at the 2016 Sendai Symposium for Disaster Risk Reduction and the
Future / Disseminating Information at a Forum entitled “Five Years after the Great
East Japan Earthquake, a Disaster We Will Never Forget”
In March 2016, which marked five years since the Great East Japan Earthquake, IRIDeS at Tohoku University and Tokio Marine &Nichido presented the outcomes of their industry-academia research at the 2016 Sendai Symposium for Disaster Risk Reduction andthe Future held in Sendai City and at a forum entitled “Five Years after the Great East Japan Earthquake, a Disaster We Will NeverForget” held jointly by IRIDeS and Tokio Marine & Nichido. The aim of these presentations was to build community resilience todisasters, and information was also disseminated on the need to enhance disaster readiness enlightenment and education throughindustry-academia-government collaboration, increase use of insurance and risk management and provide continuous support fordisaster recovery.

At the 2016 Sendai Symposium for Disaster Risk Reduction and the Future, Assistant Professor Kei Yamashita presented to theaudience the outcomes of industry-academia research projects that have been undertaken since the establishment of Tokio Marine &Nichido’s endowed research division within IRIDeS in 2012. These outcomes and an additional topic (electric vehicles for disaster use
and disaster response training using these electric vehicles) were also announced in the form of poster presentations, which have been
prepared by Associate Professor Anawat Suppasri, Assistant Professor Kei Yamashita, Research Associate Mari Yasuda, Research
Associate Yoshi Abe and Research Associate Akihiro Hayashi.

The “Five Years after the Great East Japan Earthquake, a Disaster We Will Never Forget” forum was attended by some 180
participants, including citizens in and outside Miyagi Prefecture, representatives and divisional managers of private-sector companies
and individuals from government agencies, media organizations and Tohoku University. The forum started off with opening remarks byManaging Director Takeshi Takarabe of Tokio Marine & Nichido and a keynote presentation by Professor and IRIDeS Director Fumihiko
Imamura, followed by panel discussion by industry, government, academia and private-sector stakeholders. Animated discussions were
held on individual initiatives conducted in the five years following the disaster as well as on issues that have become prevalent and ideal
ways to promote disaster readiness enlightenment activities in the future. The forum ended with closing remarks by then Sendai BranchManager Nobuhito Fujiwara. As the words “continuance,” “education” and “enlightenment” appeared as common keywords in thequestionnaire survey conducted at the end of the event, we feel confident that we were able to provide opportunities for stakeholders toshare disaster awareness, while letting them think again what they can do in their daily lives to never forget the 2011 disaster.

Report on the 2016 Sendai Symposium for Disaster Risk Reduction and the Future by IRIDeS, Tohoku University (in Japanese)(376KB)

Fumihiko Imamura, Professor
Director of IRIDeS, Tohoku University
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Building systematic mechanisms and approaches to earthquake and tsunami risk assessment allows more reliable risk projections.
We intend to use these estimates as a basis for developing disaster mitigation plans for coastal areas and help create a safer andmore secure society. Tsunami risk, in particular, represents a new field that has not been explored in the past, and the research
results will be very valuable for both Japan and other countries. We plan to conduct risk assessment in and outside Japan tosupport systematic, precautionary disaster prevention and mitigation. Moving one step further, we also aim to build a system ofdisaster avoidance, which focuses on minimizing disaster damage by hedging risks.

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information
WebsiteSince March 2013, Tokio Marine & Nichido has been operating the “For Tomorrow’s Smiles: Disaster Readiness and Mitigation
Information Website” with the aim of contributing to the creation of a secure and safe society and providing an opportunity for people tothink about disaster readiness and mitigation in their homes.

Utilizing knowledge obtained from joint research through industry-academia collaboration with IRIDeS at Tohoku University, this siteuses illustrations, comics and games to offer easily understood explanations of the mechanisms behind “earthquakes, tsunamis,
typhoons, tornadoes, torrential downpours and heavy snowfalls, as well as infectious diseases,” along with such other topics as
preparing ourselves for disasters.

In March 2016, we opened another page entitled “Five Years after the Disaster – Linking Recovery Support to Regional Revitalization”
to convey to the public Tokio Marine & Nichido’s strong commitment and efforts of recovery support, which remain unwavering since
immediately following the disaster.

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)

Clear File Folder for Disaster Prevention

As a result of its joint research with IRIDeS at Tohoku University, Tokio Marine & Nichido has created the Clear File Folder for Disaster
Prevention, which lists emergency goods households should have on hand at all times and specific measures to take in the event of anearthquake or tsunami. The folder is available in three versions, Earthquake, Tsunami and Emergency Goods, and is useful for keeping
important documents in case of a disaster. These file folders are distributed during Disaster Prevention Lessons, which are hosted by
the company and conducted by employee and agent volunteers at elementary schools, included in Tokio Marine Group’s annual CSR
Booklet and used in marketing operations as novelty goods to customers, thereby offering ideas of disaster prevention measures thatcombine the latest knowledge of a university research institute and an insurance company to the public in an easy-to-understandmanner141

Disaster Prevention Lessons
Tokio Marine Group's CSR Booklet

Providing Recommendations
Tokio Marine Group coordinates with insurance companies worldwide to conduct surveys and research into climate change and natural
disaster risk and to provide recommendations aimed at reducing and mitigating the risks placed on economic and social life.
ClimateWise： Thought Leadership "The role of insurers in strengthening business resilience to climate risk"
Tokio Marine & Nichido is the only insurance company in Asia participating in the U.K.-based ClimateWise climate change initiative.
Tokio Marine & Nichido (Chairman at the time Kunio Ishihara), drawing on the experiences of insurance companies following the Great
East Japan Earthquake and the flooding in Thailand, put forth a proposal in February 2013 entitled “The role of insurers in strengthening
business resilience to climate risk” as an article in the Thought Leadership Series (i.e., a proposal to strengthen the role of the insurance
industry with respect to climate change risk) under ClimateWise. Specifically, the recommendation stated that “advance preparation ofbusiness continuity planning (BCP) that factors in supply chain risks, along with rapid business recovery planning, are important increating resilience against future climate change and natural disaster risk; as such, companies (and managers) should leverage theknowledge of insurance companies in addressing these.”

ClimateWise Thought Leadership Series (340.6BK)

The Geneva Association: Extreme Events and Climate Risk Working Group*
Tokio Marine & Nichido participates in The Geneva Association’s Extreme Events and Climate Risk (EE+CR) Working Group. In
collaboration with insurance companies and other participants worldwide, the company is surveying and researching the impacts ofclimate change and natural disaster risks on the insurance business, economies and society.

As one of the EE+CR Working Group’s initiatives, Tokio Marine & Nichido cooperated from an insurance industry standpoint on thecreation of the United Nations’ “Global Assessment Report on Disaster Risk Reduction 2013,” and within that white paper released“Contribution of the Insurance Industry in Lessening Disaster Risk: Case Study Collection” (May 2013), a report corroboratingstatements concerning the role of insurance in lessening risk. In the report, Tokio Marine & Nichido assisted with sections concerning
the Great East Japan Earthquake.

* The Climate Change and Insurance (CC+I) Working Group, which was launched in May 2008, changed its name to the Climate Risks
and Insurance (CR+I) Working Group in May 2011. The name CR+I Working Group was changed to Extreme Events and Climate Risk
(EE+CR) Working Group in May 2014.

Fifth Climate Risk and Insurance Seminar
Fifth Climate Risk and Insurance Seminar: Lessons Learned from the Events of 11 March 2011
Working in collaboration with The Geneva Association’s secretariat, in October 2013 Tokio Marine & Nichido held The Geneva
Association’s “Fifth Climate Risk and Insurance Seminar” in Sendai, where it welcomed Margareta Wahlström, United Nations Special

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Representative of the Secretary-General for Disaster Risk Reduction. At the opening of the conference, Shuzo Sumi, Vice Chairman of
The Geneva Association and Chairman of the Board of Tokio Marine & Nichido (at the time), greeted the audience as representative of
the host country. In his address, he noted: “Society’s appraisal of the role of insurance rose in Japan on the occasion of the earthquake.
In March 2015, the United Nations World Conference on Disaster Risk Reduction will be held in Sendai. I believe the insurance industry
can contribute to the world more than ever before in the field of disaster readiness. I am hoping for spirited discussions toward thebuilding of a resilient society.” The seminar featured the participation of approximately 60 persons that included experts from the United
Nations, the World Bank, the Japanese government and the insurance industry, as well as scientists. From Tokio Marine Group,Managing Director Harutoshi Tagaya of the Tokio Marine Research Institute and Tokio Marine & Nichido Corporate Planning
Department General Manager Masaaki Nagamura participated as speakers and shared and discussed the latest findings. Professor
Fumihiko Imamura of IRIDeS, Tohoku University, which is a partner in the Tokio Marine Group’s industry-academia collaborative
research, presented the latest findings on seismology and tsunami science. A tour of an area devastated by the earthquake was also
held with the cooperation of Tohoku University.

Lessons Learned from the Events of 11 March 2011: A Geneva Association conference review (9.8MB)

Public Forum Event at the Third United Nations World Conference on Disaster Risk Reduction: “Insurance as contributors to
problem solving and impact reduction”

United Nations Special Representative for Disaster Risk Reduction Margareta Wahlström and Chairman Sumi
joining hands to promote the increased role of insurance
Working again in collaboration with The Geneva Association’s secretariat, on March 16, 2015 Tokio Marine & Nichido held The Geneva
Association’s Public Forum Event, “Insurance as contributors to problem solving and impact reduction,” at the Third United Nations
World Conference on Disaster Risk Reduction held in Sendai, and invited Margareta Wahlström, United Nations Special Representativeof the Secretary-General for Disaster Risk Reduction. The event became a multi-stakeholder meeting, in which about 120 researchers,
NPO members and people from the insurance industry across the world participated.

At the opening of the conference, Shuzo Sumi, session host and Chairman of the Board of Tokio Marine & Nichido (at the time), greeted
the audience, signifying to the world the ever important role of insurance in solving issues and reducing impacts. The keynote speech
was given by United Nations Special Representative for Disaster Risk Reduction Margareta Wahlström.

On March 17, Chairman Sumi and Anna Maria D’Hulster, Secretary General of The Geneva Association, along with other members, metwith United Nations Special Representative for Disaster Risk Reduction Margareta Wahlström. During the meeting, they reported to her
the outcomes of discussions the previous afternoon and confirmed that the insurance industry will continue work together with theUnited Nations and other organizations under the new disaster risk prevention framework and contribute to ensuring disaster readinessaround the world.

Insurance as contributors to problem solving and impact reduction: A Geneva Association conference review (1.3MB)

Special Session on Climate Change and the Insurance Sector Organized by the OECD and The Geneva Association

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The 21st session of the Conference of the Parties to the UNFCCC (COP21), held from November 30 to December 12, 2015 in Paris,
France, adopted the Paris Agreement as a new framework of measures against global warming for 2020 onwards. It constituted ahistorical agreement that engages all UN member states in one common cause, marking the first collaborative step toward countering
global warming.
The Paris Agreement aims to keep a global temperature rise well below 2 degrees Celsius above pre-industrial levels and encourages
efforts for an even more ambitious goal of limiting the temperature increase to 1.5 degrees Celsius. The agreement also emphasizes theimportance of implementing appropriate measures to address and mitigate damage associated with extreme weather events caused byclimate change. It is worth noting that the agreement cites insurance as one effective measure. Tokio Marine Group has proactively
participated in international discussion on the effectiveness of insurance in building resilience to climate change and provided its
knowledge, which helped to facilitate discussion at COP21, through The Geneva Association’s EE+CR Working Group co-chaired by
Shuzo Sumi, Chairman of the Board of Tokio Marine Holdings.
Taking the opportunity of COP21, the Organisation for Economic Co-operation and Development (OECD) and The Geneva Association
held the Special Session on Climate Change and the Insurance Sector at the OECD headquarters in Paris on December 3, 2015. From
Tokio Marine & Nichido, Masaaki Nagamura, General Manager and Division Head, CSR Division, Corporate Planning Department,
joined the session as a panelist and delivered a presentation on insurers’ possible contribution to the field of disaster readiness to some
70 participants who serve as insurance supervisors and insurance sector policy experts in OECD member countries. In his presentation,
he used Typhoon No. 15 (Typhoon Goni) in 2015 as an example to describe the occurrence of extreme weather events in Japan andshared some of the findings of a research project undertaken by the Tokio Marine Research Institute to forecast typhoon formation under
future climate conditions. While explaining our desire to leverage these findings in strengthening society’s resiliency in the future, hecalled for strong governmental leadership in creating a disaster insurance scheme in developing countries, which are prone to natural
disasters and generally lacking such a scheme. He also stressed that governments should fully and effectively utilize the relevant
knowledge accumulated by private-sector insurance companies.
As this special session has served to facilitate the collaboration between The Geneva Association and the OECD, we expect activities of
The Geneva Association’s EE+CR Working Group to advance a step further. Building on this accomplishment, we intend to increase
public recognition of the effectiveness of insurance in building resilience to climate change.
Special Session on Climate Change and the Insurance Sector (6.42MB)

ARISE Network Japan Launching ForumThe UNISDR Private Sector Alliance for Disaster Resilient Societies (ARISE) was established in November 2015. At the ARISE Network
Japan Launching Forum held in Tokyo on March 11, 2016, five years after the Great East Japan Earthquake, Hiroo Shimada, Manager,
CSR Division, Corporate Planning Department, Tokio Marine & Nichido, delivered a presentation entitled “Creation of Social Value
through Mangrove Planting.” He reported that mangrove planting, which was launched in 1999 as a commemorative project to celebrate
the 120th anniversary of Tokio Marine & Nichido, has created economic value totaling 3.5 billion yen through its associated ecosystemservices and is influencing some 1.25 million people living in and near planting areas. He also signified the need for variousorganizations to collaborate and promote similar initiatives.
11th Disaster Risk Management Seminar “Risk and Reward: Leveraging Disaster Risk Management for Sustainable
Development” Co-organized by the World Bank Tokyo Office and World Bank Disaster Risk Management Hub, TokyoOn June 27, 2016, the World Bank Tokyo Office and World Bank Disaster Risk
Management Hub, Tokyo, co-organized the 11th Disaster Risk Management Seminar “Riskand Reward: Leveraging Disaster Risk Management for Sustainable Development” topresent and discuss possible solutions that leverage Japan’s knowledge and experience inthis area.

During the seminar, Masaaki Nagamura, General Manager and Division Head, CSR
Division, Corporate Planning Department, Tokio Marine Holdings/Tokio Marine & Nichido, conducted a presentation entitled “Enhancing
Societal Resilience and the Role of Insurance.” He shared the outcomes of Tokio Marine Group’s industry-academia research on climate
risk and earthquake/tsunami risk; details of disaster risk awareness raising activities; and an initiative for ecosystem-based disaster risk
reduction (Eco DRR) through mangrove planting. In response to the Cebu Action Plan agreed upon in the Asia-Pacific Economic
Cooperation (APEC) Finance Ministers’ Process in September 2015, which specifically refers to disaster risk financing and insurance as
one priority issue, he stressed the importance of public-private partnerships and noted that disaster risk financing and an insurance
scheme should be enhanced in some way. He also emphasized the need to drive the creation of a sustainable scheme matched to theconditions in each country. The presentation was followed by discussion by panelists and a Q&A session.
11th Disaster Risk Management Seminar “Risk and Reward: Leveraging Disaster Risk Management for Sustainable Development”
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Providing Safety and Security through Products andServices
Through our core businesses, we deliver new value that ensures the safety and security of society against risks that have become
increasingly diversified and complex along with the times. The following sections provide examples of our initiatives related to respective
social issues.

Preparing for Disasters 

Promoting Traffic Safety In responding to natural disaster risk, Tokio Marine

By providing insurance products and services, TokioGroup delivers safety and security to its customers

Marine Group helps to increase preparedness against

and local communities by enhancing its insurance

automobile-related risk and prevent and reduce traffic

coverage and providing a diverse range of products

accidents.

and services including support for early recovery.

Supporting Health and Longevity
Society 

Reducing Poverty 
Tokio Marine Group leverages its wealth of knowledge

Tokio Marine Group delivers security to customers byaccumulated in the insurance business to contribute tooffering insurance products tailored to changes in the

resolving poverty issues.

social environment and customer needs and throughcancer awareness activities and consultation services
by healthcare specialists.

Responding to TechnologicalInnovation and Other Social Issues


Tokio Marine Group responds to diversifying customer
needs by combining the abilities of its Group
companies to provide new products and services that
anticipate the changing times and extend beyond theframework of existing insurance products andservices.

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Preparing for Disasters
In responding to natural disaster risk, Tokio Marine Group delivers safety and security to everyone and to society by enhancing its
insurance coverage and providing a diverse range of products and services including support for early recovery.

Response to the 2016 Kumamoto Earthquakes
In April 2016, a series of large earthquakes with a maximum magnitude of 7.3 hit Kumamoto Prefecture and other parts of Kyushu andinflicted enormous damage in these areas, including Oita Prefecture. Immediately following the earthquakes, Tokio Marine & Nichido set
up disaster response headquarters locally and in its head office and augmented its structure to ensure the earliest possible claim
payments. We will continue to make concerted efforts throughout the entire Tokio Marine Group to support the recovery andreconstruction of disaster-affected areas through the payment of insurance claims.

Establishment of Disaster Management Task Force

Immediately after the earthquakes, we set up a head office disaster management task
force led by Tokio Marine & Nichido President Toshifumi Kitazawa, dispatched anadvance team to the affected areas and established a local response headquarters.

Head office disaster response headquarters

To Deliver Security at the Earliest Possible Opportunity
For receiving insurance claims reports
While setting up these headquarters, we augmented our structure to receive loss reports from customers.
We disseminated information on our Insurance Claims Reporting Center to customers in the affected areas through various media,
including newspaper, television and radio.

Establishing a group-wide support structure
In addition to the existing toll-free claim line, we established a backup office that integrates initial response and various businessadministrative functions, adding approximately 440 extra personnel to our ordinary staffing.
Besides the local response headquarters, we set up satellite offices* mainly in Kumamoto Prefecture. At the peak of our activity,
approximately 840 employees and appraisers were sent from across Japan to provide company-wide response to the disaster.

* An ad-hoc office set up in a disaster-affected area to conduct loss adjustment

On the renovated claims settlement service system infrastructure, which went into full-scale operation in 2013, claims service bases
across Japan communicated and shared information in a paperless, real-time environment to undertake claim payment and otherprocedures from remote locations. This allowed local staff to focus more on customer response, loss adjustment and related activities
in the affected areas.
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Backup office (serving as an earthquake insurance claims
center)My Relations with CSR: Working Closely with Disaster Victims

Claims settlement service structure in affected areas
Employees, appraisers and loss adjusters dispatched to satellite offices visited customers affected by the disaster to check the statusof damaged houses and buildings.

Notification to customers who have not reported losses

In addition to making swift response to customers who have reported losses, we believethat it is also a social mission of a non-life insurance company to proactively notify
possible claim payments to customers who are likely to be entitled to such payments.
Working jointly with agents, we contacted customers who live in areas largely affectedby the disaster but have not reported losses to express our sympathy and notify how tofile insurance claims.

Inspecting damage status

Response to Customers Affected by the Disaster
Emergency measure for policyholders
As an emergency measure for policyholders affected by the disaster, we provided a grace period for both policy renewal and premium
payment from the date on which a policyholder sustained damage until the end of October 2016. The insurance will stay in force ifnecessary renewal procedures are taken or premiums are paid during this period.

Other recovery and reconstruction support
To support disaster victims, Tokio Marine Holdings broadly solicited donations from employees and agents of Tokio Marine Group
companies in and outside Japan. Under a matching gift system*1, the company added an amount matching their donations and made adisaster-relief donation to NPOs engaging in activities to support the affected areas, local governments in these areas and the Red
Cross Society in various countries. Our donations totaled 93 million yen*2 (as of September 30, 2016), including donations from Group
companies outside Japan.

(Organizations receiving our disaster-relief donations)
The NGO Japan Platform, Kumamoto prefectural government, Oita prefectural government, the U.S. NPO Japan Society, Japanese
Consulate General in Shanghai, British Red Cross Society, Australian Red Cross Society and others

List of Group companies which have made disaster-relief donations (268.8KB)
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*1 A system used by a company in soliciting donations for a social contribution purpose (such as for disaster-relief funds), in which thecompany makes a donation after adding an amount matching the amount voluntarily donated by employees.
*2 In addition to this, we also made disaster-relief donations through The General Insurance Association of Japan and through The
Small Amount & Short Term Insurance Association of Japan.

Participation in the World Bank’s Pacific Disaster Risk
Financing Pilot Program
Since January 2013, Tokio Marine & Nichido has been participating in the Pacific Disaster Risk Financing Pilot Program implemented by
the World Bank in cooperation with the Japanese government as an international contribution initiative in the field of disaster readinessand mitigation. This project marked its fourth year from November 2015.

Background to creation of the Pacific Disaster Risk Financing Pilot Program
At the Japan-Pacific Islands Forum Summit Meeting (also known as the Pacific Islands Summit) held in May 2012, the Japanese
government announced the creation of an insurance scheme for natural disasters in Pacific island nations as a part of Japan’sinternational cooperation in the field of disaster readiness, and subsequently created the Pacific Disaster Risk Financing Pilot
Program in collaboration with island nations’ governments, the World Bank and private insurance companies.
Overview of the Program
Operated as a Public-Private Partnership (PPP), the program consists of natural disaster derivatives as support measures fordisaster readiness and mitigation in Pacific island nations*1.

*1 The program targets five countries, namely the Republic of Vanuatu, Independent State of Samoa, Kingdom of Tonga,
Republic of the Marshall Islands and the Cook Islands.

1. Underwriting scheme during the fourth year of the pilot period (from November 2015)(1) Derivative contracts between island nations and the International Development Association (IDA)
Each island nation has concluded a natural disaster derivative contract with the IDA, a member of the World Bank
Group, as a risk hedge against large-scale natural disasters (earthquakes, tsunamis and tropical cyclones).
(2) Derivative contracts between IDA and insurance companies
The IDA has concluded derivative contracts under the same conditions as (1) above, with five private insurancecompanies.

2. Underwriting conditions during the fourth year of the pilot period (from November 2015)
Commitment period: November 1, 2015 to October 31, 2016
Notional amount (total): USD39.9 million (approximately 4 billion yen) (Underwriting by five private insurancecompanies)
Trigger: In the event that an island country incurs economic losses (model losses) in excess of assumptions*2 as aresult of natural disasters (earthquakes, tsunamis and tropical cyclones), insurance companies shall pay to thegovernment of the island nation, via IDA, a previously established compensation value.

*2 Conditions differ for each target nation.

Through the underwriting of natural disaster derivatives, Tokio Marine Group supports the efforts of Pacific island nations with regard tonatural disasters, thereby contributing to the creation of safe, secure and sustainable “good societies.”

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Offering a Rider for Auto Insurance in Case of Total Vehicle
Loss from Earthquake, Volcanic Eruption or Tsunami

Based on experience gained from the Great East Japan Earthquake, Tokio Marine & Nichido sells a rider for auto insurance to ensure ameans of transportation that is essential in the daily lives of customers affected by an earthquake, a volcanic eruption or a tsunami. Thisrider offers a lump-sum claim payment for total vehicle loss caused by an earthquake, a volcanic eruption or a tsunami.

In order to enable swift payment of claims in the event of a major earthquake, insured vehicles that have been completely written off willautomatically receive a uniform amount of 500,000 yen regardless of their value (or an amount that is equal to the vehicle value if it isbelow 500,000 yen).

Tokio Marine & Nichido: Auto Insurance (in Japanese)

Sale of Earthquake Business Interruption Insurance Coverageof Super Business Insurance
In January 2013, Tokio Marine & Nichido fully revised its Super Business Insurance, a comprehensive insurance product aimed at small
and medium-sized businesses, and launched Earthquake Business Interruption Insurance Coverage, a product that offers compensation
for damage from business interruption following a major earthquake.

More specifically, this coverage provides compensation for losses from complete suspension of business operations due to workplacedamage, stoppages of electricity, gas or water service, or other causes following an earthquake with an observed seismic intensity of 6
or higher on the Japan Meteorological Agency's scale.

* The product may not be available to workplaces in some locations.

Through this insurance, small and medium-sized business operators can cover the expenses required for business restoration in theevent of a major earthquake.

Tokio Marine & Nichido: Super Business Insurance (in Japanese)149

Early Disaster Recovery Support Service through a Tie-Up with
BELFOR
Following the Great East Japan Earthquake, there has been a growing recognition of the need to consider both “local recovery
strategies” as well as “substitution strategies” and promote essential countermeasures to ensure business continuation. With “local
recovery strategies,” in particular, it is necessary to consider beforehand the methods for quick restoration of business. Tokio Marine &Nichido has formed a partnership with BELFOR (Japan) Co., Ltd., a company possessing highly specialized technologies in the disasterrecovery support field, and has been providing the Early Disaster Recovery Support Service for customers. BELFOR uses its precision
cleaning techniques to restore the condition and functions of contaminated equipment and facilities, for which replacement was the only
option available in the past. This helps reduce the business interruption period significantly and is particularly effective in case ofcustomized facilities that require a considerable amount of time to replace.

Tokio Marine & Nichido has added a new rider to essentially all of its fire insurance for corporate customers to cover the expenses for
emergency stabilization measures, allowing policyholders to use the Early Disaster Recovery Support Service of BELFOR under
specified conditions without incurring additional costs.

The availability of the Early Disaster Recovery Support Service jointly provided by Tokio Marine & Nichido and BELFOR expanded fromJapan to the United States, Europe and Southeast Asia. We now have a system to provide support for the early recovery of business
operations to customers throughout the world.

* Excluding forest fire insurance and Super Business Insurance that does not cover property damage and loss arising from suspensionof operations

Disaster Recovery Flow Using BELFOR
Step 1） Verification of disaster and contamination
Upon being informed by a customer of the occurrence of a disaster or accident, we contact BELFOR after obtaining consent fromthe customer for dispatching a crew. BELFOR immediately visits the damaged site, conducts an on-site inspection and draws up a"contamination map" that identifies contaminated areas within the site.
Step 2） Emergency stabilization measures
To prevent further damage, BELFOR applies emergency stabilization measures, as necessary, to inhibit the progression of
corrosion and rust in facilities.
Step 3） Proposal of an optimal recovery plan
We propose an optimal recovery plan to the customer.
Step 4）Full-scale restoration by BELFOR
During full-scale restoration operations, BELFOR conducts the restoration of buildings and equipment contaminated with smoke andsoot due to fire or mud caused by flooding by using its special cleaning techniques, know-how and originally-developed chemicals.

(Representative examples of BELFOR’s special techniques)
1. Precision cleaning
A technology to dismantle equipment, clean its electronic circuit board by using BELFOR’s originally-developed alkali cleaner anddeionized water, dry it completely in a vacuum chamber and reassemble the equipment1502. Ultrasonic cleaning
A technology to remove corrosion in a short time by cleaning corroded metal equipment via BELFOR’s originally-developed rustremoval agent in an ultrasonic cleaning tank

3. Soot removal film (SRF)
A technology to remove contamination without using water by spraying a liquid mostly consisting of natural rubber to walls andceiling and peeling off a dried rubber film afterwards

My Relations with CSR: Providing Early Disaster Recovery Support Service

Consulting for Establishment of Business Continuity
Management (BCM)
In the wake of the Great East Japan Earthquake and floods in Thailand, there has been a significant change in the business continuity
initiatives of Japanese companies, with a shift away from focus on a company's own bases toward an approach that encompasses theentire supply chain. To ensure business continuity and quick recovery even in the event of earthquakes and group infectious diseases
such as new strains of influenza and other unexpected contingencies faced by customers, Tokio Marine & Nichido Risk Consulting
provides support for the formulation of business continuity plans (BCPs) encompassing supply chains and the establishment of business
continuity management (BCM) for continually improving these business continuity initiatives. The company collaborates with BELFOR,
the world's largest disaster recovery specialist, to offer early disaster recovery support services to customers' disaster-affected businessand production sites.

Tokio Marine & Nichido Risk Consulting: Business Continuity Management (BCM)/Business Continuity Plan (BCP) Formulation
Support (in Japanese)
Tokio Marine & Nichido Risk Consulting: Early Disaster Recovery Support Service by BELFOR (in Japanese)

Natural Disaster Consulting
The Great East Japan Earthquake and floods in Thailand prompted numerous Japanese companies to reaffirm their awareness of theimportance of risk management, and the interest of companies in natural disaster risk remains high. With the aim of protecting
customers from such natural disasters as earthquakes and typhoons, Tokio Marine & Nichido Risk Consulting employs original analysis
models to quantitatively identify in advance any earthquake and typhoon risks that may vary among regions or types of facilities and,based on this analysis, provides cost-effective risk mitigation solutions for customers. For risks concerning earthquakes, in particular, we
also provide such services as developing estimates of earthquake damage based on the results of field surveys and document reviews
as well as diagnosis of antiseismic capability of buildings and tsunami simulation models.

My Relations with CSR: Providing Support for Future Natural Disaster Risk
Tokio Marine & Nichido Risk Consulting: Natural Disaster (in Japanese)151

Area Information Network in Time of DisasterIn August 2014, Tokio Marine & Nichido concluded an agreement concerning the establishment of an area information network in time ofdisaster with the 38 member FM radio stations of the Japan FM Network Association (JFN). Under the agreement, Tokio Marine &Nichido and each of the JFN member FM radio stations exchange information via telephone lines in the event of an earthquake or any
other disaster. Tokio Marine & Nichido will provide disaster-related information on affected areas, including damage status, as well asprocedural guidance for filing insurance claims, while the radio stations transmit the information within these areas, across thecorresponding prefecture and nationwide. Through this collaboration, we aim to ensure the security of local community members andhelp to support the recovery and reconstruction of affected areas.

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Promoting Traffic Safety
By providing insurance products and services, Tokio Marine Group helps to increase preparedness against automobile-related risk andprevent and reduce traffic accidents.

Sale of One Day Auto Insurance

Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance available in the unit of days), which can be purchased
anytime and anywhere via mobile phone. It is the first of its kind in the insurance industry in Japan, allowing infrequent drivers using cars
owned by their parents or friends to purchase insurance at the cost of 500 yen a day for just the number of days needed. The productwas launched in January 2012, and the cumulative number of subscriptions exceeded 2.7 million (as of June 30, 2016).

Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the Nikkei Excellent Products & Services Award 2011,
an annual award organized by Nikkei Inc. to recognize exceptional new products and services. In addition to the novelty of enablingcustomers to buy the auto insurance at a reasonable price, with greater ease and when and where needed, the product was highly
acclaimed for its ability to help resolve one social issue of increasing traffic accidents involving uninsured drivers.

Currently, the number of traffic accidents by uninsured drivers is estimated to exceed 100,000 a year. Through this product, Tokio
Marine & Nichido will continue to contribute to the reduction of uninsured drivers involved in traffic accidents and ensure safety andsecurity by providing products and services that are useful in people’s daily lives and business activities.

Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

Supporting Safety and Security via Smartphone153

Smartphones accounted for about 80% of mobile phones sold domestically in fiscal 2015 and have been rapidly gaining popularity
among users.

Tokio Marine & Nichido provides the free smartphone app Mobile Agent to its customers. Policyholders use this app to check insurancerelated points of contact (including our agents) or make contact with them and view details of their policies anytime, anywhere. It also
has several features that ensure smooth response upon a traffic accident or vehicle failure. These include an accident reporting featurethat identifies the location of an accident via GPS, a simple procedure to request a tow truck in a minimum of three taps, a function toeasily send photographs of a damaged vehicle or accident site taken by a policyholder to Tokio Marine & Nichido and a function to
enable the real-time monitoring of accident response status via push notifications. In January 2016, we launched a smartphone service,
B-Contact, which is based on the latest Internet of Things (IoT) technology, to support automatic notification of a traffic accident to an
insurance agent. The service automatically detects the possible occurrence of an accident and allows the customer to report theaccident in one tap. We fully revamped this service in March 2016 to implement a new, easier-to-understand screen design, thereby
offering even greater convenience for customers as an insurance service that can be carried around and used anytime and anywhere.
Additionally, we are offering another free smartphone app for use while driving, Motto, Motto Hashiro Nippon!, which performs safe andeco driving diagnoses and offers an emergency incident video recording feature.

E. design Insurance has been providing various services for automobile insurance using smartphones since April 2011. After accessing
the Internet via their smartphones, policyholders can use them for services such as reporting accidents, verifying accident response
status, making changes to contract details and renewal procedures. Additionally, customers who are considering applying for auto
insurance can complete overall procedures, from requesting an estimate to final application, via smartphone.

Tokio Marine Group will work further to support the safety and security of customers by utilizing smartphones.

Promoting Traffic Safety (Eco and Safe Driving Diagnosis App, Motto, Motto Hashiro Nippon!)
Tokio Marine & Nichido: Mobile Agent (in Japanese)
E. design Insurance: Annual Report (in Japanese)

Development of Drive Agent
We contribute to raising awareness of safe driving and reducing traffic accidents through the development of an advanced telematics
service called Drive Agent.

Responding to Technological Innovation and Other Social Issues (Development of Drive Agent)Participating in Demonstration Tests on Public Roads forAutonomous Vehicles
In keeping with advances in automated driving technology, we are participating in demonstration tests of autonomous cars on publicroads.

Responding to Technological Innovation and Other Social Issues (Participating in Demonstration Tests on Public Roads forAutonomous Vehicles)

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Sales of e-Cycle Insurance

There has been a rapidly growing need for subscribing to bicycle insurance, as many bicycle accidents continue to occur, sometimes
involving heavy compensation, and as local governments have begun to implement an ordinance concerning safe bicycle riding tocounter the situation.

With the aim of contributing to the resolution of the social issue of reducing bicycle accidents by uninsured riders, Tokio Marine &Nichido initiated sales of e-Cycle Insurance in October 2015. Responding to the growing concern over bicycle accidents, the productoffers one distinctive feature of allowing one-stop purchase over the Internet and is designed to provide easy access to insurance whencustomers become worried about accidents and feel the need for bicycle insurance. At the same time, we are proactively working toraise safety awareness to prevent bicycle accidents. We convey the bicycle accident risk and the need for insurance via posters andleaflets and by handing out goods that support safe riding.

We will continue to offer our e-Cycle Insurance in order to reduce as many accidents as possible and eliminate concerns in unfortunate
accident cases.

My Relations with CSR Providing Security to Bicycle Riders

Auto Insurance Fleet Accident Reduction Assist Rider
We receive requests from corporate customers using automobiles in their business activities who want to keep the occurrence of car
accidents to a minimum, if not avoidable, and to obtain steady and long-term savings on auto insurance premiums. To respond to theseneeds by way of insurance as a professional in auto accident prevention, Tokio Marine & Nichido provides a Fleet Accident Reduction
Assist Rider that combines auto insurance and a risk-specific consultation service called the High Accident Rate Response Program.
This optional rider assists companies in reducing car accidents and related social costs (lower corporate credibility, loss of business
opportunities and costs for accident response) and aims to help them make a greater contribution to the preservation of the environmentby means of eco-safe driving.

Tokio Marine & Nichido promotes safety and security for customers through this optional rider and contributes to the development of anenriched and comfortable social life and economic growth of society by reducing accident-related social costs and eliminating wasteful
fuel use caused by reckless driving.

Tokio Marine & Nichido Risk Consulting: Traffic Risk Consulting service (in Japanese)155

Eco and Safe Driving Diagnosis App, Motto, Motto Hashiro
Nippon!

Smartphone app, Motto, Motto Hashiro Nippon!
Tokio Marine & Nichido provides a smartphone app, Motto, Motto Hashiro Nippon!, which both offers the joy of driving and supports safe
driving practices for the prevention of accidents.

The app uses the GPS function on smartphones to monitor sudden starting, acceleration and braking and perform eco and safe driving
diagnoses. With smartphones in their pocket, drivers can readily use this app, and according to the number of diagnoses performed,
enjoy travel across Japan on the app, along with a quiz for each region.

The app also has an emergency incident video recording feature. When placed in an in-vehicle cradle, the app can record an
emergency 15 seconds each before and after the incident.

Through this app, we will continue to support users’ eco-friendly and safe driving practices.

Motto, Motto Hashiro Nippon! (in Japanese)156

Supporting Health and Longevity Society
Tokio Marine Group will contribute to people’s good health and the realization of a longevity society by offering insurance products
tailored to changes in the social environment and customer needs and through cancer awareness activities and consultation services byhealthcare specialists.

For Supporting Customers’ Health and Productivity
Management
Health and productivity management is a practice in which
companies create an employee health promotion system from a
corporate management perspective based on the recognition
that the health of employees is their, and society’s, essential
asset. The goal is to improve productivity, keep medical
expenditures at an adequate level and enhance corporate
value. In Japan, a low birth rate, aging society and advances inmedical technology have been intensifying competition among
companies for manpower and pushing up the country’s medical
expenditures. Health management is gaining significance as
one solution to these issues. The Japanese government has
also identified “extending the nation’s healthy life expectancy”
as a key policy objective in its Japan Revitalization Strategy(Revised in 2015) and is now strongly encouraging companies to implement and promote this practice. In fiscal 2016, for example, thegovernment aims to accelerate individual companies’ initiatives in this area in accordance with its Basic Policy on Economic and Fiscal
Management and Reform 2016 – Road Map to a 600 Trillion Yen Economy. Specific activities include cooperating in the efforts of the
Nippon Kenko Kaigi (“Japan healthcare committee”) to achieve the goals of its Declaration to Create a Healthy Community andWorkplace 2020* and disseminating nationwide good examples of the health management practice and those of another related practicecalled the “Data Health” initiative.

Tokio Marine Group is proactively supporting customers’ sound health and productivity management through solutions, including
insurance, provided by its Group companies. As one pillar of these solutions, Tokio Marine & Nichido Risk Consulting developed “DataHealth” support services in October 2015.

* The following are excerpts from the Nippon Kenko Kaigi’s Declaration to Create a Healthy Community and Workplace 2020.
We will collaborate with insurers, including health insurance associations, to increase the number of companies implementing health management to over 500.
We will obtain support from insurers, including the Japan Health Insurance Association, to increase the number of companies working toward their respective
health declarations and related initiatives to over 10,000.

Health Management and Occupational Health and Safety (Health Management Measures)“Data Health” Support Services
The Japanese government’s Japan Revitalization Strategy (Revised in 2015) requires all health insurance associations to prepare,publicize, implement and evaluate “Data Health” plans* in order to promote the health of employees in an effective manner. Moreover,the strategy notes that collaboration between a company and its health insurance association (“collaborative health promotion”) isessential in promoting this “Data Health” plan. As such, the plan also forms an important part of companies’ efforts to facilitate healthand productivity management.

Tokio Marine & Nichido Risk Consulting’s “Data Health” support services assist health insurance associations in formulating their157

respective “Data Health” plans through its comprehensive service menu ranging from data analysis to quantitative assessment of theeffects of measures implemented. In addition, we aim to contribute to the implementation of collaborative health promotion bycompanies and health insurance associations by leveraging the results of the “Visualization and Analysis of Labor Productivity,” a joint
research project with the Health and Productivity Management (HPM) Policy Research Unit, Policy Alternatives Research Institute, The
University of Tokyo.

Tokio Marine Group will continue to proactively support companies’ initiatives to promote health management by delivering a total senseof security both before and after the occurrence of health issues through the provision of products and services of its Group companies.

* To formulate an implementation plan for health management of employees through the analysis of data owned by health insurance
associations, including results of health checkups and statements of medical expenses, and implement the plan-do-check-act (PDCA)
cycle

Proactive Dissemination of Information
Tokio Marine Group has been holding various seminars and participating in healthrelated events in order to convey to broad audience the importance of corporate healthmanagement. In October 2015, the Kanagawa prefectural government, which has been
making advanced efforts in this field, hosted the ME-BYO Summit Kanagawa 2015 inHakone. Besides Mr. Yuji Kuroiwa, Governor of Kanagawa Prefecture, several tens ofexperts from across the world attended the summit. From Tokio Marine & Nichido, Vice
President and Executive Officer Toshifumi Kitazawa (at the time) joined the event anddelivered a presentation on the importance of health management. In November 2015,
the Nikkei BP Healthy Company Forum, which is run by DENTSU INC., Nikkei Business Publications, Inc. and Japan Productivity
Center, held a Health Management Seminar at three venues in Nagoya, Tokyo and Osaka. The seminar, for which Tokio Marine &Nichido was a special sponsor, drew more than 500 participants, mainly human resources personnel, reflecting companies’ high level ofinterest in this topic. Along with experts from various organizations, including The University of Tokyo, Japan Medical Association andJapanese government’s Cabinet Secretariat, Tokio Marine & Nichido conducted a presentation to share the details of joint research withThe University of Tokyo and example cases of the company’s “Data Health” planning efforts. The presentation also signified theimportance of collaboration between companies and their respective health insurance associations. At the Human Capital 2016, an
event for corporate human resources personnel held in June 2016, we ran a booth and gave a seminar to convey the importance of
health management to these human resources personnel.
In the future as well, Tokio Marine Group will proactively disseminate relevant information as a corporate group supporting companies’
implementation of health management.

Initiatives for Living BenefitsLife Insurance Revolution to Protect One’s Living
With the aging of society, advances in medical technology and shorter hospital stays, a blank area ofcoverage has arisen that cannot be covered by conventional medical insurance or death coverage,such as the need for outpatient treatment and nursing care after a discharge or a decline in income
due to after effects that make the insured unable to work as before hospitalization.

To provide coverage that securely fills this gap and support customers' treatment, household
expenses, longevity and health, Tokio Marine & Nichido Life will continue to undertake its ongoing
initiative called the Life Insurance Revolution to Protect One's Living.

158

Click to enlarge

Living Benefit Products (as of March 31, 2016)
Long-Life Support Whole Life Insurance

Along with severe disability and death benefits, this product features nursing care coverage for one’s entire life in case a policyholder isjudged as being in need of second degree nursing care under the public nursing care insurance system or determined as requiring
nursing care according to the conditions set out by Tokio Marine & Nichido Life. A policyholder turning the specified age with no records
of insurance payments receives an additional cash contribution to cerebrate longevity on a specified anniversary date.

A special provision for three major diseases is also available as an option, under which a policyholder who is diagnosed with malignant
neoplasm (cancer)*, acute myocardial infarction or stroke is exempted from further payment of premiums.

* Excluding in-situ cancer and skin cancer other than cutaneous malignant melanoma

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Household Income Term Insurance with Inability to Work Benefit Insurance Plan

In addition to severe disability and death benefits, this product offers monthly benefits in the event of the inability to work due to one offive diseases (malignant neoplasm (cancer)*, acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure) or the needfor nursing care due to illness or injury.

* Excluding in-situ cancer and skin cancer other than cutaneous malignant melanoma

Medical Kit NEO and Medical Kit R

Medical Kit NEO is a medical insurance product, which covers hospitalization due to illness or injury, surgery and radiation therapy
through the policyholder’s lifetime. Medical Kit R is another medical insurance product, which in addition to the same coverage refunds
the excess of premiums paid up to the specified age*1 over total benefits received for hospitalization and other coverage in the form of ahealth refund benefit.

Medical Kit R received a Nikkei Veritas Award, an award in the financial category, at the Nikkei Excellent Products & Services Award
2013. The Nikkei Excellent Products & Services Award, organized every year by Nikkei Inc., recognizes among approximately 20,000
new products and services cited on the four Nikkei newspapers*2 excellent products and services that generally show outstanding
performance across the six items of evaluation*3.

*1 Specified age: 60 or 70 for customers who have purchased this product at the ages of 0 to 40, 70 for 41 to 50, 75 for 51 to 55 and 80
for 56 to 60*2 The Nikkei, The Nikkei Business Daily, The Nikkei MJ and The NIKKEI VERITAS*3 Enabling technology, price-benefit performance, contribution to business performance, growth potential, originality and impact on theindustry and society

160Medical Kit Love R

Medical Kit Love R is a medical insurance product based on Medical Kit R, with relaxed underwriting standards for customers with healthconcerns. The product covers hospitalization due to illness or injury, surgery and radiation therapy through the policyholder’s lifetimeand refunds the excess of premiums paid up to the specified age* over total benefits received for hospitalization and other coverage inthe form of a health refund benefit.

* Specified age: 70 for customers who have purchased this product at the ages of 20 to 50, 75 for 51 to 55 and 80 for 56 to 60

Cancer Treatment Support Insurance NEO and Cancer Diagnosis Insurance R

Cancer Treatment Support Insurance NEO offers coverage for a policyholder who has been found to have cancer. The policyholder
receives a diagnosis benefit when diagnosed with cancer and a hospitalization benefit when hospitalized for cancer treatment. Cancer
Diagnosis Insurance R is an insurance product, which in addition to coverage for a policyholder who has been diagnosed with cancer,
refunds the excess of premiums paid up to the age 70 over total benefits received for cancer diagnosis in the form of a health refund
benefit.

* Specified age: 70 for customers who have purchased this product at the ages of 20 to 50, 75 for 51 to 55 and 80 for 56 to 60

Initiatives for Longevity Risk: Academy of Health and Long LifeIn February 2012, Tokio Marine & Nichido Life established the Academy of Healthand Long Life section of its website to convey to the broadest possible audience theimportance of disease prevention and health management in leading a healthy life
long into the future. Tokio Marine & Nichido Life guides visitors through the academy
and explains what is available at the Health Promotion Center, Infirmary, Retirement
Preparations Center and Library. Each “facility” provides information on lifestylerelated diseases, nursing care and other relevant topics. In fiscal 2015, we added a“Questionnaire on cancer” page to the Library section.

161

We provide various information maintained by Tokio Marine & Nichido Life and othercompanies in Tokio Marine Group, including Tokio Marine & Nichido Medical Service and Tokio Marine Nichido Better Life Service, andbusiness partners.

Main Contents
Health Promotion

Lifestyle-related disease self-check

CenterUnderstanding and preventing lifestyle related diseases
Case studies of five diseases*
Dr. Negoro’s health and longevity lifestyle course

Retirement

Preparing retirement funds

Preparations

Current state of nursing care

Center
Library

Case studies of nursing care

Questionnaire on cancer
Survey of attitudes about longevity

Infirmary

How to “read” your health checkup results
Tips on selecting medical institutions and seeing doctors* Malignant neoplasm (cancer), acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure
Tokio Marine & Nichido Life: Academy of Health and Long Life (in Japanese)

Movement to Protect Customers from Cancer
Background of the Initiative
As part of efforts to fulfill its social mission as an insurance company providing cancer insurance, Tokio Marine & Nichido Life, together
with Tokio Marine & Nichido and agents/consignees, has been providing support for the Pink Ribbon Movement, a campaign to convey
the importance of early detection of breast cancer, since March 2005 through the NPO J.POSH and holding street campaigns andseminars nationwide to raise cancer awareness among the public.
Extending these activities, we have decided to steadily offer comprehensive solutions for customers’ concerns in addition to providing
financial support to customers via insurance payments. As a first step, upon the release of an insurance product to support cancer
treatment in September 2007, we rolled out a company-wide, ongoing and perpetual initiative called the Movement to Protect Customers
from Cancer. We then deployed another initiative, the Life Insurance Revolution to Protect One’s Living, in order to extend the said
movement from cancer to living benefits in the healthcare and nursing care fields and deliver even greater security. Through theseendeavors, Tokio Marine & Nichido Life seeks to become an “Insurance Company Providing Total Support to Customers.”

Basic Policy
In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled our desire to protect our customers
from cancer to help ease the suffering of cancer patients and to assist their families going through the ordeal. For us, the social role ofan insurance company now extends beyond delivering financial confidence in terms of insurance payments to working to prevent cancer
and providing mental support. Accordingly, Tokio Marine & Nichido Life has launched the Movement to Protect Customers from Cancer,
which consists of the following three steps.

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Leading Causes of Death in Japan
In Japan, the annual cancer-caused death toll exceeds 370,000.

Based on the Monthly Reports of Vital Statistics 2015 by the Ministry of Health, Labour and Welfare, available at:
http://www.mhlw.go.jp/toukei/saikin/hw/jinkou/geppo/nengai15/dl/kekka.pdf (in Japanese) (983KB)

Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an early stage. However, the checkup rate is as
low as approximately 20% on a national average, being far lower than 50% targeted by the government and local authorities. Based on
the belief that joint action with as many people as possible is indispensable for improving the situation, Tokio Marine Group has signed
agreements with 44 prefectural bodies and 16 cities (as of March 31, 2016) and has been actively promoting collaboration with them to163call more attention to cancer and raise examination rates.

In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became promoting partners for Corporate Actions for Cancer
Checkups, a national project commissioned by the Ministry of Health, Labour and Welfare to raise the cancer examination rate to morethan 50% through joint efforts by the government and companies. By taking part in this public-private partnership, we intend tocontribute to the improvement of the cancer examination rate in Japan.

Nationwide Regional Activities
Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with the aim of disseminating cancer
knowledge and increasing cancer examination rates. In addition to periodic cancer-related study sessions, exchange meetings andseminars for agents/consignees at branch offices across the country, we hold a national conference of employees and agent/consignee
representatives who are actively and responsibly engaged in these cancer awareness efforts. More than 800 representatives
participated in the ninth conference held in October 2015. This national conference served to extend knowledge and foster a strong
sense of mission concerning cancer awareness through lectures by cancer patients and healthcare professionals as well as a panel
discussion entitled “Cancer Examination and Treatment Now and Forward: Roles of Insurers in the Future.”

Joint Research with the Shizuoka Cancer Center

Shizuoka Cancer Center
In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical Service (TMS), both of which provide insurance products andmedical services from patients’ viewpoints, concluded a comprehensive agreement on joint research into the best ways to provide
consultation, support and information regarding the treatment of cancer with the Shizuoka Cancer Center, one of the top-level facilities inJapan for the diagnosis and treatment of cancer and support services for cancer patients and their families. This joint research program
has been promoting initiatives to protect customers against risks, worries and anxieties by jointly developing tools to communicate tothem in plain language the importance of preventive medicine and medical checkups, as well as knowledge on cancer; carrying out
drives for education through Tokio Marine & Nichido Life’s nationwide sales network; and opening a cancer consultation hotline at TMS’s
24-hour Call Center.

Medical Assist: Providing 24/7 Telephone Support for
Customers Seeking Advice on Illness or Injury

Call center
Medical Assist is a free health and healthcare consultation service that supports the health of policyholders and insurees of Tokio Marine& Nichido and Tokio Marine & Nichido Life, including their families. Assistance is provided via telephone 24 hours a day, seven days aweek, including advice on everyday physical accidents, methods for handling emergencies such as sudden illnesses or injuries,

164

information about hospitals, clinics and other medical facilities that examine patients on holidays or late at night, consultation withspecialists in a range of more than 30 medical examination fields (by appointment only), and arrangements for transfer to other hospitals
on behalf of patients. Such concerns are addressed by experienced and knowledgeable healthcare professionals including emergency
medical specialists who take leading roles in emergency medical institutions, medical specialists qualified as university professors or
assistant professors, and nurses with a wealth of clinical experience. Nurses make the initial response to customer inquiries, anddepending on the case, emergency medical specialists and other medical staff address the issue thereafter as necessary.

Medical Assist Service Overview
Emergency medical
consultation
Consultation withmedical specialists

Emergency medical specialists who play a first-line role at emergency medical institutions
and nurses with a wealth of clinical experience respond to urgent medical consultation
requests and consult on everyday physical concerns 24 hours a day/7 days a week.
Medical specialists (qualified as university professors or assistant professors) in various
diagnostic fields (more than 30 medical examination fields) provide consultation via telephone
regarding medical care and health by appointment.

by appointment
Information of
medical institutions
Transfers/Arranging
patient transfers

Information from a database of 450,000 facilities nationwide is provided about emergency
care hospitals that accept patients at night and on holidays, the closest medical institutions
while traveling, etc.
A series of services are carried out for customers who become hospitalized at a leisure orbusiness travel destination, including arrangements for a private ambulance, special
procedures for boarding aircraft and arrangements for a doctor, nurse or other healthcare
professional as a companion, when transferring such customers from emergency care
hospitals to hospitals near their homes.
(Expenses incurred in the course of transportation shall be paid by customers.)

Cancer consultation
hotlineHighly specialized doctors, nurses and other medical staff respond to various concerns about
cancer. They also attend to the concerns of patients who are fighting against cancer and theirfamilies.

For example, in the case of providing consultation about a child stung by a bee, an inquiry is first made to the caller about symptoms thechild is showing. Then, the caller will be advised whether to seek emergency medical care, while receiving instructions on first aid best
suited for the symptoms.

Medical Assist: Tokio Marine & Nichido Life (in Japanese)

Joint Planning and Development Support for docomo
Healthcare’s Karada no Kimochi

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Tokio Marine & Nichido conducted joint planning and development support for the cash benefit for the medical treatment portion of
Karada no Kimochi (“How my body feels”) service provided by docomo Healthcare, Inc. from June 1, 2013. Karada no Kimochi is aservice that allows customers to understand their daily biorhythms and receive advice on leading a healthy life. When the input data
uncovers a change in body condition, the customer is encouraged to see a doctor and receives a cash benefit when medical advice andtreatment are received from a qualified medical professional. In this way, it provides support that ensures a sense of security. The
service has a high level of social significance because of its link to prevention and early detection of breast cancer and uterine cancer,
two serious illnesses affecting women for which early detection efforts are lagging behind in Japan. This service was recognized by the
Celent Model Insurer Asia Awards 2014*1 hosted in Asia by Celent, a U.S. research and consulting firm specialized in the financial field(based in Boston). It also received an excellent award in the Nihon Service Award Fiscal 2015*2 hosted by the Service Productivity &Innovation for Growth Council and sponsored by Japan’s various ministries.

*1 The Celent Model Insurer Asia Awards are the Asia category of the Celent Model Insurer Awards, an internationally high profile
award program in the insurance industry. Every year, it recognizes insurers in the Asia Pacific Region for their effective use of
information technology in insurance.
*2 The Nihon Service Award is the first award program in Japan to evaluate diverse services across different industries by using
common evaluation criteria and recognize excellent services.
docomo Healthcare: Karada no Kimochi (in Japanese)

Insurance Products to Facilitate the Advancement ofRegenerative Medicine

At the timing of the enforcement of a new act to ensure the security of regenerative medicine in 2014, Tokio Marine & Nichido has
developed new insurance products related to regenerative medicine, namely, insurance for clinical research on regenerative medicine
and liability insurance for cell-cultivating companies.

Regenerative medicine, causing less side effects and burden on patients as compared with other conventional treatment methods, is
expected to improve the quality of life (QOL) of elderly people and ensure a longer healthy life. In Japan, however, regenerative
medicine is still in the process of developing into an industry and practical applications.

To accelerate the process, many players must enter the field. One drawback is the cost and risk involved in regenerative medicine. The
solution, we believe, is insurance.

If new players and researchers can leverage insurance as a means to provide compensation for negative effects in patients undergoing
regenerative medicine treatments, and thus reduce the said cost and risk, there will be a better chance that more players would take on
the challenge of developing regenerative medicine into an industry and practical applications. By providing such insurance products,
Tokio Marine & Nichido will contribute to the advancement of regenerative medicine in Japan.

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Publication of a Book, Protecting Families and Companies –Guidebook on Combating Infectious Diseases

In April 2015, Tokio Marine & Nichido Risk Consulting wrote and published a book, Protecting Families and Companies – Guidebook on
Combating Infectious Diseases (supervised by Koji Wada, a doctor at the National Center for Global Health and Medicine).

The book uses many charts, tables and illustrations to explain in an easy-to-understand manner the risk of Ebola hemorrhagic fever,new strains of influenza and other infectious diseases and necessary measures to be taken by companies and individuals. Chapter 4(Protecting Companies) of the book, in particular, describes in detail the characteristics of infectious diseases as risk to companies,
minimum required measures, points to be noted when building a structure to ensure business continuity and other important points when
implementing measures at overseas bases.

Support for Mental Health Management
Depression is considered as a modern-day illness, and the government has implemented various measures to counter a growing patient
population. Due in part to these efforts, the number of patients with depression in Japan plateaued*1, albeit at a high level, after
exceeding 1 million in 2008. Another likely contributing factor was a range of countermeasures taken by many companies. Nevertheless,the number of claims filed and approved for workers’ compensation insurance for mental disorders has continued to rise*2.
Consequently, mental health care of employees is not just regarded as an integral part of corporate health and welfare systems but also
is rising in importance as an aspect of corporate risk management. Moreover, the revised Industrial Safety and Health Law of Japanrequires business operators to conduct stress checks of employees, starting from December 2015.

Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support the mental health management ofcompanies. Besides conducting stress checks as required under the revised Industrial Safety and Health Law, EAP provides acomprehensive range of services by a team of psychiatrists, clinical psychotherapists and other specialists, from notifying employees
who have no clear symptoms but are judged prone to depression based on the results of employee stress checks to providing
supportive care during a leave of absence or when returning to work and preventing recurrence. The team provides e-mail, telephone
and face-to-face consultation services and gives referrals to tie-up medical institutions nationwide. In addition, another mental health elearning content “Welcome to Himiko’s Room” was launched in February 2013 as an EAP optional program available on personal
computers, smartphones and tablet and other electronic devices. This e-learning content was developed in response to requests from
corporate customers wishing to increase the stress tolerance levels of employees who appear to be mentally and physically sound, as
well as those suffering from mental health disorders, and to provide opportunities for employees to obtain self-care skills for their minds
on their own. As such, this content allows employees to voluntarily learn how to perceive and deal with various circumstances in an
enjoyable way while improving their stress tolerance levels.

In addition to these support services for individual employees, the program assists companies in performing trend analysis of167

organizational stress levels and building a mental healthcare structure. To date, EAP has been utilized by more than 200,000 corporate
employees in every age group, gender, business field and job type. We will continue to offer this program to everyone needing this typeof support to assist them in maintaining better mental health.

Sources*1 Source: “Summary of Patient Survey 2008” and “Summary of Patient Survey 2011” by the Ministry of Health, Labour and Welfare*2 Source: “Summary of Worker's Compensation for Brain/Heart Disease and Mental Disorders 2013” by the Ministry of Health, Labourand Welfare

Tokio Marine & Nichido Medical Service: Health promotion under EAP (in Japanese)

Seminar on Balancing Work with Elder Care

Amid the rapidly aging society, many workers are now forced to leave their jobs to take care of their elderly parents, and “leaving fulltime employment for elder care” has become a social issue of increasing prevalence. According to the government's statistics, morethan 100,000 workers leave their job every year for the reason of elder care, while about 2.91 million people work while taking care of
their elderly parents or relatives. For companies, it is an issue of losing the core group of their workforce since people leaving their job
are mainly in their 40s and 50s. These caregivers, on the other hand, also bear a significant burden both economically and mentally
because they have no idea for how long their days of caregiving will continue.

To respond to this social issue, Tokio Marine Nichido Better Life Service provides a seminar on balancing work with elder care for
employees of companies and corporations. The seminar is based on Tokio Marine Nichido Better Life Service's expertise as a providerof nursing care services and is designed to convey useful information that will help caregivers reduce the burden imposed on them andcontinue their work while utilizing various nursing care services. The company holds this seminar nationwide, with the aim of providing
support as society as a whole to people in need of nursing care.

Meals from Directly Managed Kitchen (For-Profit Homes for the
Elderly with Nursing Care)

Under its corporate philosophy of “providing quality nursing care services to contribute to the creation of a society where people enjoy
spiritually affluent life full of smiles,” Tokio Marine Nichido Better Life Service engages in: 1) home-visit nursing care and in-homenursing care support businesses under the Mizutama Nursing Care Station brand; 2) business to operate for-profit homes for the elderlywith nursing care provided under the Hyldemoer and Hütte brands; operation of apartment houses for the elderly with living support
services; and 4) solution service business, including providing nursing care-related seminars.

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The company operates 11 Hyldemoer and Hütte for-profit homes for the elderly in Tokyo, Kanagawa, Nagano and Kyoto. Because
meals bring great joy to residents of these homes, the company not only adjusts menus to residents’ food preferences and changes intheir physical conditions but also offers nine types of meals, including normal meals, softer meals, chopped meals and finely chopped
meals, which ensure the easiness of chewing and swallowing. The company’s care staff, nursing staff and dental hygienists work
together to select a type of meal suited for each resident. Moreover, mainly for residents who are having difficulty in swallowing and areon a chopped food diet, the company offers More Dish*, original and other meals that virtually look the same as normal meals.

* Soft meals provided in Hyldemoer and Hütte elderly homes, which look and taste virtually the same as normal meals. The food is softenough to be crushed by the tongue and swallowed.
Tokio Marine Nichido Better Life Service: Initiatives for Food in For-Profit Homes for the Elderly with Nursing Care (in Japanese)

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Reducing Poverty
Tokio Marine Group leverages its wealth of knowledge accumulated in the insurance business to contribute to resolving poverty issues.

Increasing Prevalence of Weather Insurance andMicroinsurance in India

IFFCO-TOKIO headquarters
About 50% of the working population of India is said to consist of farmers. Representing about 16% of GDP, agriculture is a key industry
in the nation’s economy. Moreover, about 20% of households consist of low-income earners (130,000 yen per year or lower), many ofwhom engage in small-scale farming. India boasts the world’s second-largest agricultural land spanning 179.9 million hectares.
However, areas in which irrigation is widespread remain less than 30%, and most water for agricultural use is from rainwater. As such,when agricultural production decreases due to drought or excessive rains, farmers may suffer serious economic consequences.
Moreover, the poorest segment of the population lives on less than USD1.25 a day and accounts for approximately one-third of theentire nation. Resolving the problem of poverty is a critical challenge for the country.

In 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd. (IFFCO-TOKIO), a non-life insurance company, asa joint venture with Indian Farmers Fertiliser Cooperative Limited (IFFCO), which has a nationwide network of 38,000 member
cooperatives, and began offering auto, fire and other insurance in India. From the start, the business tackled the issue of how to resolve
the lifestyle of uncertainty faced by farmers in India through the mechanism of insurance and looked into the development of weather
insurance and microinsurance (i.e., insurance available at low cost). These products are becoming essential in stabilizing the lives ofpeople in farming communities, with 4.24 million policies and 1.86 billion rupees (approximately 3.16 billion yen) in premiums written in
fiscal 2015.

Accident insurance available as
an attachment of fertilizer soldin collaboration with IFFCOIn 2001, the company, in collaboration with IFFCO, started sales in India’s rural communities of Sankatharan Bima Yojna, low-cost
accident insurance available for 1 rupee (about 2 yen) per year as an incidental to fertilizer. Since then, the company has released othermicroinsurance products, including Janta Bima Yojna, property insurance available for 100 rupees (about 200 yen) per year; and Mahila
Suraksha Bima Yojna, accident insurance aimed at women in farming communities. The company began selling medical insurance in2011 under Rashtriya Swasthya Bima Yojna (RSBY), an insurance scheme for low-income earners sponsored by the government ofIndia, and launched add-on medical insurance in 2014 under Biju Krushak Kalyan Yojana (BKKY), another insurance scheme for lowincome families sponsored by a state government. The company has delivered security through approximately 13.2 million policies topeople in farming communities.

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Insurance soliciting
Subscribers to RSBY are given a biometric card. Information regarding insurance and consultation at a medical institution is managed
on the card and customers can choose to have a consultation at one of more than 10,000 public or private medical institutions in India.

Insurance claims payment ceremony
RSBY is a scheme launched in 2008 in India through joint efforts among insurance companies, medical institutions and the government.
Subscribers to RSBY only need to pay 30 rupees (approximately 50 yen) per household as a registration fee with coverage up to 30,000
rupees annually (approximately 50,000 yen) for a maximum of five persons per household in case medical services are required for
injury or illness. IFFCO-TOKIO started providing this medical insurance in 2011. The company has been working to spread the use of
insurance and promote its sales mostly in the central state of Madhya Pradesh and the eastern state of Orissa in India. In fiscal 2015,
the company provided security by way of medical insurance to around 5.23 million people and paid approximately 570 million rupees(approximately 970 million yen) in total in insurance claims. RSBY has become an essential medical insurance scheme for people who
previously could not receive sufficient medical services because of their economic situation.

IFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather insurance product that takes into account the
impact on grain harvest yields in farming communities due to unseasonable climate in the wet monsoon season (June to September)and the dry rabi season (October to April). Development of this revolutionary product leveraged IFFCO-TOKIO’s capabilities in market
surveys aimed at local farmers and Tokio Marine Group’s years of expertise in insurance underwriting accumulated in Japan to evaluate
climate risks such as precipitation volume and temperature in all areas of India. To gain communities’ understanding of the weather
insurance mechanism, the company conducted briefings for farmers in every state in India together with banks, NGOs and otherpartners, and currently sells weather insurance to about 420,000 farming households per year.

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Crop and Weather Insurance Insurance Details

Crop and weather insurance sales (unit: million rupees)

Tokio Marine Group will continue to utilize its wealth of knowledge accumulated in the insurance business to provide weather insurance
and microinsurance to persons in need to support their healthy living, promote agricultural development in India and contribute to theresolution of poverty issues.

Members of the Rural Marketing Team of IFFCO-TOKIO and
Rural Community Area Managers of IFFCO (in front of IFFCO’s
grain depot center)

Dr. Shalabh Singhal
IFFCO-TOKIO General Insurance Co .,Ltd.
Chief Manager

RSBY is becoming more widespread in India. Our aim is tomake sure that people are always smiling (Muskurate Raho).
We will strive to provide medical insurance so that people
receive appropriate treatment when required and can live happy
and healthy lives irrespective of economic burden or hardship.

IFFCO-TOKIO: Weather Insurance

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Reducing World Poverty

Establishing Japan’s First Fund to Invest in Microfinance-Related
AssetsMicrofinance is a system to provide financial services, including microcredit loans (small loans usually provided without collateral),savings and insurance, to low-income entrepreneurs who traditionally have no access to these services. The system, for example,
provides short-term loans to low-income households, and they use these funds to buy chickens. When they pay off loans in full using
profits generated from the sale of eggs and poultry products, the system in turn provides funds to build a chicken coop. The major
characteristic of microfinancing is that it helps people get out of poverty and become financially independent. It has recently drawn muchattention in the international community as a social investment tool that provides direct aid for and generates immediate outcomes in
reducing poverty around the world. The number of financial institutions providing microfinance services to low-income entrepreneurs
mainly in developing countries (Microfinance Institutions – MFIs) has begun to show rapid growth.

The Daiwa Microfinance Fund, established and managed by Tokio Marine Asset Management, provides direct financing (loans) to MFIs
and purchases corporate bonds and negotiable certificates of deposit (negotiable CDs) issued by MFIs. The fund also purchases bonds
issued by the International Bank for Reconstruction and Development and other international financial institutions that are keenly
working to improve the business environment for MFIs. Microcredits provided under the microfinancing system generally show a highratio of repayment and a low tendency of turning into bad loans. Thus, investments in MFIs are simultaneously investments inbusinesses with high potential. We strive to turn the fund into a sustainable investment trust with a continued growth capability by taking
part in efforts to reduce poverty and seeking higher returns at the same time.

Tokio Marine Asset Management: Daiwa Microfinance Fund (in Japanese)

Initiative to Support Low-Income Members of the Communities in the
United States

In 2013, Philadelphia Insurance Companies (PHLY) introduced the Tokio Marine North America Services (TMNAS) Finance team totheir long time business partner Affordable Equity Partners (AEP), who presented an opportunity to invest in Low Income Housing Tax
Credits.

The housing complexes developed by AEP and their partners are financed through the sale of the tax credits to PHLY, and whencompleted are rented to low income members of the communities. PHLY benefits via the reduced tax burden made possible by the tax
credits purchased from AEP. So far, PHLY has invested over $100m, which have gone towards the 900 units across 4 states in the
United States. The relationship is a "win-win-win" for PHLY, TMNAS, Tokio Marine and AEP and the 900 families living in the beautiful
new facilities!!
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Responding to Technological Innovation and Other
Social Issues
Tokio Marine Group responds to diversifying customer needs by combining the abilities of its Group companies to provide new products
and services that anticipate the changing times and extend beyond the framework of existing insurance products and services.

Development of Drive Agent
Tokio Marine & Nichido has capitalized on the recent remarkable technological innovations of telematics, the Internet of Things (IoT) and
autonomous vehicles to proactively apply these new technologies. As part of these efforts, we developed and launched Drive Agent, anadvanced telematics service, in February 2016. We collaborated with an electronics company on this new technology to provide greater
safety and security to customers and society, contributing to raising awareness of traffic safety and reducing accidents.
Drive Agent utilizes a rearview mirror telematics unit equipped with a communication module and driving recorder for capturing andrecording front-view images to provide 1) advanced accident response services, 2) consultation on safe driving, and 3) accident
prevention functions such as issuing lane departure warnings. In particular, our advanced accident response service makes full use oftelematics technology to issue an automatic accident report to an insurance company, which reduces customer concerns after an
accident.
For many companies using cars in business, it is increasingly necessary to create a system for safe driving, operation management andaccident prevention. We will continue to conduct studies and research in this field and will take on new challenges to realize ourcorporate philosophy of providing “safety and security.”

Built-in 5-inch touch panel display

Built-in wide-angle camera facing the windshield installed on the backUser-friendly interface similar to that of smartphones for simple tapping

Able to record video and detect departures from the traffic lane, etc.

Participating in Demonstration Tests on Public Roads forAutonomous Vehicles
In keeping with advances in automated driving technology and the launch of full-scale demonstration tests of autonomous vehicles on
public roads, Tokio Marine & Nichido is participating, for the first time as a non-life insurance company, in such demonstration tests andhas developed a specialized insurance package to support the smooth and sustainable execution of these tests on public roads.
Our Insurance for Demonstration Tests of Autonomous Vehicles on Public Roads won a Silver prize in an award program* to recognize
innovative initiatives of insurance companies on a global scale. The product was recognized for its capabilities to back up public roaddemonstration tests and contribute to the further advancement of the technology.
Responding to new risks associated with technological advancements is at the core of the non-life insurance business. We will move174

forward to deliver safety and security as envisioned in our corporate philosophy, building on the knowledge accumulated indemonstration tests and through forward-thinking research that anticipates advances in automated driving technology.

* Efma-Accenture Innovation in Insurance Awards 2016 – The product won a silver prize (second place) in the Best Disruptive Productor Service category.

Launching Cyber Risk Insurance for Corporate Customers

Recently, companies and organizations are exposed to increasing and frequent cyber attacks. With the government starting to notify
citizens of the so-called “my number” (a unique number assigned to each individual under Japan’s new Social Security and Tax Number
System) in October 2015, preparing ourselves against cyber risk is becoming increasingly important.
When exposed to a cyber attack, which often involves leakage of personal information, a company must make the appropriate responseto those affected by the incident. It is also extremely important that the company take proper initial action to identify causes and thescope of damage and implement measures to prevent the spread of damage. In February 2015, Tokio Marine & Nichido launched Cyber
Risk Insurance, which comprehensively covers this diverse cyber risk in one policy.
In October 2015, the company also established the Tokio Marine & Nichido Cyber Risk Information Center to provide relevant
information to customers. Services include giving referrals to cyber security experts in accordance with customer needs, to perform risk
diagnosis in “peace” time and to provide advice on what measures to take when exposed to a cyber attack.

Initiated Sales of Comprehensive Insurance for Industrial
Unmanned Helicopters (Drone Insurance)

In July 2015, Tokio Marine & Nichido initiated sales of Comprehensive Insurance for Industrial
Unmanned Helicopters (Drone Insurance) for business operators using drones in their businesses.
Recently, innovation in drone technology in and outside Japan has been accelerating an expansionof drone use for such purposes as crop-spraying, aerial photography, disaster response andtransportation.
Use of drones involves various risks, ranging from legal liability for damages caused by drones,
including injury to a third party, to substantial costs required to repair their expensive bodies andcosts for searching for missing drones. Formulation of required laws and industrial guidelines is also
proceeding rapidly in this field. In the future, appropriate risk management will be increasingly
important for business operators using and managing drones.
We will keep our efforts to support safer use of drones by providing comprehensive coverage to risks
associated with industrial drones.
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Launch of New Product D&O Management Package
In line with the increased corporate governance and globalization of business activities, companies are now strongly required to ensure
greater transparency and fairness concerning their directors and officers. In shareholders’ and third-party lawsuits, the amount ofcompensation is on the rise, and it is becoming increasingly important to adopt risk measures for personal liabilities of directors andofficers.
In response to the changing environment, Tokio Marine & Nichido greatly extended the coverage of its conventional directors andofficers liability insurance (“D&O insurance”) and developed the D&O Management Package that provides comprehensive coverage forrisks to business managers. The product was launched in April 2016.
The new product also covers cases where a legal action is taken by a company against its directors/officers. It offers greater coveragefor costs incurred by directors/officers themselves, along with coverage for costs of internal investigations incurred by the company.
We will continue to engage in the development of products and services that provide reassurance to corporate directors/officers andbusiness managers.

Risks Covered by the D&O Management Package (Product Summary)176

Launch of a New Type of Overseas Travel Insurance for Foreign
Tourists Visiting Japan
With an increase in the number of foreign nationals visiting Japan, efforts are being
undertaken by the Japanese government and in the private sector to ensure the safety
and security of foreign tourists against sudden injury and illness.
In July 2016, Tokio Marine & Nichido started sales of a new type of overseas travel
insurance, TOKIO OMOTENASHI POLICY, which covers costs of treatment when
foreign tourists are injured or become sick in Japan and costs for transferring patients orbodies to their home countries.
Travelers can easily purchase this product after arriving in Japan via smartphone andtablet devices. In addition to a cashless service for treatment costs and an interpretation
service via telephone, the product also includes an application service (Tokio Marine &Nichido’s exclusive smartphone app), which provides free Wi-Fi and translation services
much needed by foreign tourists.

Smartphone app TOKIO OMOTENASHI

By providing this product and its services, Tokio Marine & Nichido seeks to support
foreign tourists’ comfortable travel experience in Japan and to contribute to the creationof a more tourist-friendly environment.

Home Choice Assist Supports Measures to Prevent Recurrence
after an Accident
For customers who have experienced damage to their personal property from fire, lightning, explosion or theft, Tokio Marine & Nichidooffers Home Choice Assist, a policy with a rider that offers compensation for taking measures to prevent recurrence of fire or theft toalleviate as much as possible customer concerns about recurrence. A new framework allows policyholders to choose freely from a menu
of reimbursement for various items including expenses for purchase of reserve products to prepare for a disaster and installation ofhand-operated fire extinguishers, security cameras and sensors. By playing a role in our customers' disaster countermeasures andprevention of accident recurrence, we aim to provide safety and security.

The development of Home Choice Assist incorporates our customers' opinions andwishes.

Q What supplementary services would you like from an insurance company after a fire or theft?
A service that bears the expenses of installing security locks and windows (Female, 50s)
Security camera installation (Female, 30s)
A consultation service that suggests appropriate measures to be taken based on actual cases of accident or theft (Male,
30s)

Home Choice Assist was developed based on these opinions.

Tokio Marine & Nichido: Home Choice Assist (in Japanese)177

Overseas Total Support Desk Assists Overseas Travelers inCase of Emergency
Overseas travel insurance provides major protection for overseas travelers against injury, illness, theft and other similar concerns. Tokio
Marine & Nichido has established the Overseas Total Support Desk, which provides 24-hour, year-round consultation in Japanese on
accidents, injuries and other difficulties while overseas as well as matters concerning insurance. Tokio Marine Group company
International Assistance (INTAC) receives calls from customers traveling overseas at a centralized point in Tokyo to provide a speedy
response in Japanese for various problems and inquiries and offer appropriate advice and arrangements on matters such as injury,
illness or theft while overseas, insurance terms and conditions, and procedures for making a claim.
Tokio Marine & Nichido: Overseas Total Support Desk (in Japanese)

Sales of Insurance for Rental Housing

Nisshin Fire offers Insurance for Rental Housing, which is home contents insurance for rental housing, available for one-stop purchaseover the Internet via smartphone and personal computer. On the Internet, the product provides a reasonably priced insurance choice forcustomers matched to their lifestyles and ensures greater convenience by enabling customers, for the first time in the non-life insurance
industry, to do everything from changing registered addresses to canceling policies online and on their own. Since the launch of the
product in February 2014, the number of policies sold exceeded 30,000 (as of June 2016).
The product won a 2014 Good Design Award sponsored by the Japan Institute of Design Promotion for the first time among non-life
insurance products. The award was given in recognition of the product’s business design that ensures greater user convenience andlower cost.
Nisshin Fire will continue to offer coverage options and services that are truly needed by customers in an easy-to-understand manner.
Nisshin Fire: Insurance for Rental Housing (in Japanese)

Providing Safety and Security to Customers in Islamic Nations
In Islamic nations, conventional insurance products were not accepted under Islamic law, which prohibits transactions involving a great
deal of uncertainty, gambling and paying and receiving of interest. Foreseeing customer needs in Islamic nations, Tokio Marine Groupquickly initiated extensive research and in 2001 started sales of original insurance products based on a mutual-aid and insurance
scheme conforming to Islamic law. We now have a system to deliver safety and security to people who otherwise have no access toinsurance products because of such religious reasons. Currently, Tokio Marine Group provides these Islamic-style products in Egypt andSaudi Arabia.
Alinma Tokio Marine (Saudi Arabia)
TOKIO MARINE EGYPT (Egypt)178

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” we take feedback from customers seriously and work to improve the operational quality on a constant basis. We strive
to build trust-based partnerships with agents and improve our operational quality together in order to truly provide safety and security
from a customer standpoint.

Basic Policies for Protection ofCustomers’ Interests 

Quality Improvement Initiatives 
Tokio Marine Group continuously promotes the

Tokio Marine Group establishes basic policies for theenhancement of quality from a customer standpoint inprotection of customers’ interests and develops aaccordance with the Group’s Corporate Philosophy:

system to thoroughly promote being customer-oriented“Through the provision of the highest quality products

and to pursue various aspects including customer

and services, Tokio Marine Group aims to deliver

protection.

safety and security to all its customers.”

Response to Customer Feedback

Working Together with Agents toImprove Quality 

Based on the Group’s common standards related to

Tokio Marine Group endeavors to build partnerships

customer feedback, each company of Tokio Marine

based on trust and improve the operational quality

Group has formulated a response policy in order tothrough smooth communication with agents.

develop a structure to utilize this feedback for
improving products and services.

Education and Training Systems forAgents 
In order to meet customer expectations and earn theirtrust so that customers are able to consult us about
insurance with confidence, each Tokio Marine Group
company formulates and establishes educational
programs and training systems for agents.

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Basic Policies for Protection of Customers’ Interests
Tokio Marine Group establishes basic policies for the protection of customers’ interests and develops a system to thoroughly promote
being customer-oriented and pursue various aspects including customer protection.

Additionally, we have formulated the Tokio Marine Group Policies for Managing Transactions Involving Conflicts of Interest and, throughcompliance with these policies by directors, officers and employees, work to manage transactions involving conflicts of interest to ensurethat clients’ interests are not unduly harmed.

Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest

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Quality Improvement Initiatives
Tokio Marine Group continuously promotes the enhancement of quality from a customer standpoint in accordance with the Group’s
Corporate Philosophy: “Through the provision of the highest quality products and services, Tokio Marine Group aims to deliver safety
and security to all its customers.”

Tokio Marine Group’s Approach to Quality Improvement
Tokio Marine Group has earned high regard from its customers by providing products and services that are ahead of the times inaccordance with the Group’s Corporate Philosophy: “Through the provision of the highest quality products and services, Tokio Marine
Group aims to deliver safety and security to all its customers.” In the medium to long term, changes in living and business environments
resulting from frequent natural disasters, demographic shifts and technological innovation in the world will generate many newopportunities and risks. In response to the diversifying needs of both individual and corporate customers in connection with such newopportunities and risks, Tokio Marine Group will combine the capabilities of all Group companies and will do its best to provide new
products and services that anticipate the changing times and extend beyond the framework of conventional insurance products andservices in areas such as the financial, medical and consulting fields.

Anshin (“Reassuring”) Quality and Business Renovation Project
Tokio Marine & Nichido defines Anshin Quality as specific quality standards that are indispensable for the products and services thecompany provides to customers and is promoting an array of initiatives for its realization.
Specifically, the Business Process Renovation Department is leading joint efforts among departments within the headquarters of Tokio
Marine & Nichido to implement the Business Renovation Project throughout the company, which integrates the improvement of thequality of products and services with enhancement of the ease of use of the business processes in which we provide those products andservices to customers.
This project is aimed at changing the way our employees and agents do business in all processes from the signing of contracts topayment of claims to make those processes more comfortable for customers.
In line with this objective, we are creating a framework that facilitates customer-friendly processes by making drastic revisions to ourAnshin Quality standards to provide simple and easy-to-understand products to customers, easy-to-operate systems for agents andquick administrative procedures in response to customers’ needs. At the same time, we are steadily reforming business processes byinitiating such arrangements as the cashless payment of premiums and early notices of renewal.
Going forward, we will work to provide a more comfortable experience for customers by changing to a new business model that utilizes
tablet devices and smartphones to ensure a stable level of quality and achieve growth through quality improvement.

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Image of quality improvement that Tokio Marine & Nichido is aiming for

Examples of Initiatives with Next-Generation ModelIn April 2012, Tokio Marine & Nichido rolled out an initiative called the Next-Generation Model, which utilizes tablet devices to enhance
comfort and convenience for customers. For Super Insurance, auto insurance, fire insurance, accident insurance and life insurance―ourmain products for individual customers―we introduced the paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures), whichallows customers to request a premium estimate, view product descriptions and apply for insurance on their tablet and other devices.
These procedures enable us to provide easy-to-understand product descriptions with videos and electronic pamphlets. We have also
introduced “Your Enrollment at a Glance,” which enables customers to visually check their family’s insurance enrollment status on theirtablet and other devices.
This Next-Generation Model initiative received a 2014 Ministry of Economy, Trade and Industry (METI) Minister’s Award in recognition of
its contribution to informatization of the economic society. It also won the top IT Overall Award at the 31st Information Technology Award
2013 sponsored by the Japan Institute of Information Technology. In the future as well, Tokio Marine & Nichido will strive to further
enhance comfort and convenience for customers through the Next-Generation Model initiative.

Screen image of Raku Raku Tetsuzuki contract procedures

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Ensuring Customers Have a Clear Understanding of Insurance
Products
Tokio Marine & Nichido is pursuing the concept of “easy-to-understand” based on customer feedback, including opinions. Accordingly,
the company devised rules for creating clear and simple forms so that customers can understand (fill out) them on their own. Forms thathave been created from March 2007 onwards are based on these rules.

Providing Information That Enables Customers to Make Claims
without Any Omissions
To ensure that customers request insurance claims payments and insurance benefits without any omissions, Tokio Marine & Nichido
Life provides information to customers regarding insurance claims payments and insurance benefits when they enter into an insurance
contract during the contract validity period and when requesting insurance claims payments and insurance benefits. Additionally,
through such means as our website and TV commercials, we ask customers to contact Tokio Marine & Nichido Life if they have any
uncertainties about receiving insurance claims payments and insurance benefits.

Guidebook on receiving insurance claims payments and insurance benefits

Raising the Quality of Call Centers

Tokio Marine Group’s call center departments implement a variety of initiatives for the purpose of raising the quality of customer
responses throughout the Group’s call centers. In addition to mutually refining customer response skills by holding a “telephone
response contest,” we strive to maintain and upgrade the quality of customer responses based on the Contact Center Standard for Tokio
marine* (CCST).
Looking ahead, we will work to provide safety and security by striving to make caring responses from the customer’s perspective and183

enhancing the quality of our customer responses at all Group call centers.

* An operational standard formulated by Tokio Marine Group specifically for call centers

Providing Anshin Quality of Claims Services to Customers
Tokio Marine & Nichido believes that our value as an insurance company is tested when an accident occurs. To prepare ourselves forsuch an emergency, we define Anshin Quality as specific quality standards that are indispensable for the products and services
provided to customers and, together with agents, have been making full, concerted efforts toward the realization of Anshin Quality. Alsoin terms of claims services, we seek feedback broadly from customers and constantly endeavor to improve quality based on such
feedback while repeating the cycle of implementation, verification and improvement.
As one example, we have implemented the following operational improvements based on the evaluation results and opinions we gather
through a customer survey, which is conducted after insurance claims are paid to policyholders of our auto insurance, who have been
involved in an accident.
Information regarding details of coverage and a list of possible claims payable are sent to customers upon receipt of the notificationof an accident, and personnel in charge provide information on the amount of claims payable in an easy-to-understand manner.
When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner while also sending a statement ofclaims payable that not only verifies the amount but also provides a detailed breakdown.
When insurance claims cannot be paid, we inform customers of the reason both verbally and in written form in an easy-to-understandmanner. Additionally, inquiries and claims from customers are accepted via an exclusive toll-free telephone line. Assistance fromexternal specialists such as lawyers is also available via the Re-examination Request System*.

* Re-examination Request System (Tokio Marine & Nichido)
A system for customers (including policyholders and insured persons) to request re-examination when they disagree with thedecision not to pay insurance claims made by claims service bases in accordance with policy details. When requested by acustomer, the Claims Service Re-examination Committee, which is a closed-door committee comprised of external specialists(doctors and lawyers), re-examines the decision made by the claims service base responsible for the case using re-examination
request documents and materials submitted by relevant parties. The results are subsequently reported in written form to thecustomer who requested the re-examination. However, this system does not apply to cases that are outside the activity scope of thecommittee, which is to make a decision from a legal or medical viewpoint. For details, please contact the responsible claims service
base.
Tokio Marine & Nichido: Re-examination Request System (in Japanese)
Tokio Marine & Nichido: Re-examination results by the Claims Service Re-Examination Committee (in Japanese)

To provide high quality claims services in case of an emergency to deliver safety and security to customers by leveraging our high levelof expertise, we are making various related efforts on top of nurturing the enhancement of the resolution capabilities of employees. In
the following sections, we divide the process of claims services into four steps (receiving loss reports, initial response, loss adjustment
and payment of insurance claims) and describe our efforts in each.

Receiving Loss Reports
Receiving a loss report from a customer is our first customer contact point in claims services. We work to eliminate anxieties held by acustomer who just had an accident by asking whether or not he/she was injured and what exactly happened and simultaneously giving
considerate and appropriate advice.
184

Initial Response
After receiving a loss report, we confirm with the customer how he/she wishes to proceed with the accident response and provide a
detailed description of the process from the beginning to the final resolution. It is only after we consult with the customer that we willcontact the parties and others concerned. We try to relieve the customer’s anxiety by reporting back to him/her the results of contacting
these parties.

Loss Adjustment
This step involves checking the status of a car or building damaged by the accident. At the same time, we scrutinize details of necessary
repairs and estimated repair costs to confirm an adequate loss amount and explain it to the customer in an easy-to-understand manner.

Payment of Insurance Claims
We calculate payable insurance claims and work to swiftly go through the payment procedures after confirming with the customer if
he/she wants to file a claim. We also utilize a system to check for other applicable policies and inform the possible payment of otherinsurance claims, if any, to the customer. For auto insurance, in particular, we have in place a system that does not allow us to close thecase until the payment of all related insurance claims is made. By means of this system and various types of training, we ensure to
make an appropriate payment of claims to customers.
Moreover, Tokio Marine & Nichido constantly strives to improve the quality of its customer response over the telephone throughemployee training and by conducting a survey on its telephone responses by an external survey company. Efforts are geared toward
ensuring all responsible personnel always make a considerate and honest response to customers.

Resolution Capabilities of Team Experts
We consider it our mission to provide the high quality claims services when a customer is involved in an accident. In auto insurance,smooth claim settlement requires a team approach in which highly specialized and experienced staff members work as a team toward
the same goal.
At Tokio Marine & Nichido, our experienced claims service staff of approximately 9,000 people team up with our nationwide network ofhighly specialized experts including approximately 1,500 adjusters, 520 lawyers and 100 consulting physicians to provide the resolution
capabilities of Team Experts. This allows us to protect our customers in the event of an accident. In addition to our reliable andextensive network of 244 service bases nationwide, we satisfy 92.6% of our customers who have filed claims under their insurance by
exercising our sophisticated negotiating power backed by our industry dominance with more than around 2.55 million accident
settlements per year.

Shared Value for Caring for Customers as Our First Priority
Tokio Marine & Nichido believes that putting customers first and foremost translates into the quality of claims services, which areintangible and not readily perceivable. Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to all members
engaged in claims services, including new employees who join the company each year. The booklet summarizes the values on which
we place importance, including the shared ideas of all members involved with claims services for customers, working in harmony withcolleagues and in pursuit of expertise. We hope to continuously hand down our purpose, pride and sincerity in claims services from acustomer standpoint as part of our DNA.

185

Kokorokara booklet cover page and inside text

”Our ceaseless pursuit for expertise is really a quest for better human qualities, and this quest never ends.””Face to face with a person who needs your help, as a fellow human being, what does your heart tell you? Everything starts fromhere. I want to help because a person needs my help. This strength of emotion is our raison d’etre.”

My Relations with CSR: Providing Insurance Claims Services by Caring for Customers

Providing Greater Security to Customers
We are making efforts to eliminate customer anxiety through such means as Tokio Marine & Nichido Medical Service’s free medical
advice service, highly specialized services provided by each Group company and accurate advice offered by affiliated lawyers, doctors
and other experts.
Supporting Health and Longevity Society (Medical Assist: Providing 24/7 Telephone Support for Customers Seeking Advice on
Illness or Injury)

Claims Service System in Japan (As of July 2016)
Tokio Marine & Nichido

Nisshin Fire

Number of service bases

244

91

Claims service staff and adjusters

Approx. 10,500 (As of July 2015)

Approx. 1,100

Lawyers

Approx. 520

Approx. 50

Consultant physicians

Approx. 100

Approx. 12

Tax accountants/Accountants

70—

Approx. 2.55 million

Approx. 0.18 million

Number of automobile accident
settlements (Annual)186

Response to Customer Feedback
Based on the Group’s common standards related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize this feedback for improving products and services.

Customer Feedback Response Policy
Critical opinions and demands as well as compliments from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group’s basic policy related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize customer opinions for improving products and services.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its corporate activities with customer trust
as the basis of all of its business activities.
Basic Policy(1) We will proactively accept and appreciate customer feedback.
(2) We will undertake company-wide initiatives to responsibly address customer feedback through to the end.
(3) We will utilize customer feedback to enhance the quality of our operations, including products and services.
(4) We will deliver greater safety and security based on customer feedback.

Structure to Make Improvements Based on Customer Feedback

187

Customer surveys and feedback received directly from customers by employees and agents lead to improvements in products andservices. For example, Tokio Marine & Nichido, Nisshin Fire and Tokio Marine & Nichido Life enter such feedback into a central
management system that is set up on their respective intranets for later analysis. This feedback is then utilized to improve products andservices. Additionally, Tokio Marine & Nichido conducts regular meetings with consumer advisors in order to receive advice from theperspective of consumers. These activities have translated into various improvements, including easier-to-understand notices anddocuments.

Initiatives in Compliance with ISO 10002
As a means of standardizing the response to customer feedback companywide, Tokio Marine & Nichido and Tokio Marine & Nichido Life
have established operation systems in conformity with ISO 10002, the international standard for management of the complaints handlingprocess. Additionally, these two companies were the first in the domestic financial industry to verify compliance with the ISO 10002
standard in June 2007 and subsequently made an external announcement in July. Under these operation systems, we will continuously
strive to enhance the quality of operations in terms of products, services and other relevant aspects based on customer feedback.
Nisshin Fire also made a self-declaration of compliance with the ISO 10002 standard in July 2008.

Listening to Customer Feedback
Each Tokio Marine Group company actively listens to customer feedback through various means such as customer surveys, telephone
calls from customers, company websites and information gathering via agents and sales personnel. From the perspective of enhancing
the transparency of initiatives regarding customer feedback, the number of feedback comments received, details of these comments andexamples of products and services developed or improved based on such feedback are made public via company websites in greater
detail.

Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance and Super Insurance at the time ofcontract. The aim is to confirm whether the company is providing easy-to-understand explanations of details of coverage, premiums
payments, rider services and important terms. Tokio Marine & Nichido also asks for cooperation in surveys after paying insurance claims
to customers in order to obtain a wide range of opinions regarding responses to accidents. The company constantly makes efforts toimprove quality based on this customer feedback.

Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices regarding contract details,
insurance policies and other relevant documents that are sent to all policyholders once a year.

Nisshin Fire conducts various surveys to proactively verify customer satisfaction and gather customer feedback. In fiscal 2015, a survey
was conducted on 3,000 policyholders of its auto insurance, randomly selected from all policyholders nationwide. It asked them toassess the company and agents and indicate their level of satisfaction, and 823 policyholders responded. Another survey was
performed via the Internet regarding staff response during the contracting process, and 82.4% of the respondents said they weresatisfied. In a survey on accident response services conducted after paying insurance claims, a total of approximately 26,000 customers
responded. Nisshin Fire strives to identify customer needs through these surveys and other means and works together with its agents toenhance the quality of its services to bring even greater satisfaction to customers.

188

Structure for Listening to Customer Feedback
Tokio Marine & Nichido

Tokio Marine & Nichido Life

* An internal cross-sectional committee of the Board of Directors composed of full-time directors and general managers and established
for the purpose of utilizing feedback from customers to improve operational quality

189

Fiscal 2015 Number of Customer Feedback Comments（Number of Comments）

Tokio Marine & Nichido
Customer Feedback

Representative

Categories

Examples2015
Apr.- Jun.

2015
Jul.- Sep.

2015
Oct.- Dec.

2016
Jan.- Mar.

Fiscal 2015
Total

Products and services
Policy andpamphletrelated

Policy andpamphlet details
difficult to

461

499

497

460

1,917

2,165

1,870

1,654

1,520

7,209

2,626

2,369

2,151

1,980

9,126

1,196

1,121

1,080

989

4,386

383

290

327

417

1,417

1,579

1,411

1,407

1,406

5,803

467

437

476

453

1,833

83

100

115

82

380

1,445

1,348

1,289

1,441

5,523

418

323

395

342

1,478

2,413

2,208

2,275

2,318

9,214

understandProducts

Requests forandimproving products

servicesand services,

related

OthersSubtotal: Products and services
Enrollment: Contract procedures

Dissatisfied

Contract

Delays in sending

renewalrenewalprocedures

information, Others

Explanation

Insufficientofexplanation ofcontract

contract details,

details

OthersSubtotal
Enrollment: Contract management

PolicyErrors in listed

deficiencies

policy details

Non-arrival

Delay in sending ofof policy

policyModification
procedures

Accounttransfers

Subtotal

Delay inmodification
procedures, Others
Unable to makeaccount transfers,
Others190

Customer Feedback

Representative

Categories

Examples2015
Apr.- Jun.

2015
Jul.- Sep.

2015
Oct.- Dec.

2016
Jan.- Mar.

Fiscal 2015
Total

Enrollment: Response and etiquette
Response

Telephoneandresponse andetiquette

visitation etiquette

1,044

999

919

902

3,864

156

251

241

190

838

5,192

4,869

4,842

4,816

19,719

2,809

2,769

2,818

2,538

10,934

1,214

1,138

1,132

1,047

4,531

840

917

901

980

3,638

4,863

4,824

4,851

4,565

19,103

974

950

939

912

3,775

29

39

101

96

265

5,866

5,813

5,891

5,573

23,143

70

71

83

142

366

Others

74

91

85

70

320

Dissatisfied Total

13,82813,213

13,052

12,581

52,674

Requests

698

671

670

652

2,691

Recommendations

1,177

1,031

1,229

1,068

4,505

Total

15,703

14,915

14,951

14,301

59,870

Enrollment: Others
Matters concerning enrollment notcorresponding to the above
Subtotal: Enrollment total

Insurance claims payments: Insurance claims payments
Delay in being

Contacting

contacted by staff,

andinsufficient

responses

explanation ofprocedures
Insufficient

Payment

explanation aboutamountinsurance claims
payments

Dissatisfied

Advisability

Advisability ofof payment

payment

Subtotal

Insurance claims payment: Response and etiquette
Response

Telephoneandresponse andetiquette

visitation etiquette

Insurance claims payments: Others
Matters concerning payment notcorresponding to the above
Subtotal: Total for insurance claims
payments
Matters concerning personal
information

191

Tokio Marine & Nichido Life
Item

(List of Points of Dissatisfaction Only)

Principal Details of

Number of Comments

Percent ofFeedback

Received (Comments)

Total

Dissatisfied with
explanations and with

New contract relatedpresentments on

4,399

18.0

3,147

12.9

7,017

28.7

2,269

9.3

7,617

31.1

24,449100.0

insurance policy at time ofenrollment, others
Dissatisfied with insurance

Receipt related

premium payment
methods and modification
procedures, others
Dissatisfied with contract
details modifications,Protection related

policyholder loans,cancellation procedures,
others
Dissatisfied with payment

Insurance claims andprocedures for insurance

benefits related

claims, benefits, maturity
proceeds, others
Dissatisfied with after-

Othersservice, etiquette andtelephone response,
others

Total

Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2015 Auto
Insurance)
Overall Level of Satisfaction regarding
Products and Services

Overall Level of Satisfaction regarding
Contract Procedures192

Level of Satisfaction regarding Overall
Claims Services

Tokio Marine & Nichido Life: Level of Customer Satisfaction (Fiscal 2015)
To what extent are you satisfied by the enrollment of life insurance of Tokio Marine & Nichido Life?

193

Philadelphia Insurance Companies (PHLY): Level of Customer
Satisfaction (Fiscal 2015)

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Number of customer comments received and customer survey results (in Japanese)
Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)
Nisshin Fire: Response to customer complaints (in Japanese)
Philadelphia Insurance Companies (PHLY): Customer Experience Results (1.89MB)

Main Examples of Items That Have Been Developed andImproved Based on Customer Feedback (Fiscal 2015)

Tokio Marine & Nichido
Customer Feedback
Travel insurance: I would like you to go paperless and provide Web contracts.

Response
We started providing Web contracts for overseas travel insurance and domestic travel accident insurance, the inception date of which isin and after December 2015.

Tokio Marine & Nichido Life
Customer Feedback
I would like to subscribe to cancer insurance as a precaution, but insurance with no refunds feels like a waste of money.
194

Response
We launched Cancer Diagnosis Insurance R in July 2015.
This product refunds all premiums* paid up to the age of 70 if the policyholder has received no benefits for cancer diagnosis. Even when
the policyholder has received diagnosis benefits, it refunds the excess of premiums* paid up to the age 70 over total benefits received.
The coverage of the main policy remains in force through the policyholder’s lifetime with no increase in premiums set at the time ofcontract.

* An amount corresponding to premiums paid up to the age 70 until the day before the specified anniversary date. Only includes
premiums of the main policy, not premiums of riders.

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese)
Tokio Marine & Nichido Life: Major and specific development and improvement examples based on customer feedback (inJapanese)
Nisshin Fire: Examples of improvements that have been carried out based on customer feedback (in Japanese)

195

Working Together with Agents to Improve Quality
To provide safety and security that truly is based on customers’ points of view, Tokio Marine Group endeavors to build partnerships
based on trust and together improve the operational quality through smooth communication with agents.

The Role of Agents in Tokio Marine GroupIn auto, life and other insurance, the role of agents in Tokio Marine Group is to protect customers from risks by providing various kinds of
insurance products and services as intermediaries between customers and the insurance company in the Group. Agents are carryingout a broad range of consulting activities such as introducing optimal insurance tailored to the needs of each customer and quickly
providing support to deliver security to customers in the event of disasters or accidents.

For agents to be indispensable persons truly relied upon by customers, each Tokio Marine Group company has been proceeding withinitiatives directed toward its agents such as various kinds of training, establishment of administrative procedures and IT systems andbusiness administration management support.

Working Together with Agents on Initiatives to Improve theQuality of Operations
Tokio Marine & Nichido defines Anshin (“Reassuring”) Quality as specific quality standards that are indispensable for the products andservices provided to customers and works together with agents to improve quality. In addition, with regard to an agent commission
system, we conduct assessments in terms of quality, growth (scale, revenue increase rate, claims ratio) and partnership (including
consulting capability, quality of agent business administration and claims service response capability). By doing so, we have establisheda system that supports agents that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice. Going forward, we will promote reforms toward a new business model utilizing tablet devices and smartphones torealize an even more comfortable experience for customers. We, as a group of insurance companies, will work hand-in-hand with ouragents to deliver quality to all customers and gain higher recognition from customers.

Nisshin Fire has also established its Customer Trust Standards for agent operations concerning contract procedures, productpresentations and response to customers involved in accidents or other incidents, as well as proceeding with initiatives accordingly toensure that all its agents across Japan provide customers with the same, high level of services. Additionally, Nisshin Fire drasticallyrevamped its agent commission system, which previously determined agents’ commissions by considering the level of contribution andother relevant factors in addition to the size of premiums written. Under the new system, the company will conduct an evaluation of thelevel of achievement of operations as an agent in terms of providing services and support for customers to decide agents’ commissions.
In this respect, the company has shifted its focus from scale to function and from quantity to quality, thereby adopting an agent
commission system more based on the customer’s perspective and aimed at raising the quality of insurance sales.

196

Sharing Information with Agents

TNet top screen

Tokio Marine & Nichido is developing the agent’s ICT system TNet* in order to readily provide functions that are related to insurance
administrative procedures as well as product information and sales tools that are necessary for agents as they respond to customers. In
April 2012, TNet, which previously could only be accessed from the personal computers of agent offices, was given multi-devicecompatibility. As a result, it is now accessible from tablet and other devices, allowing agents to conduct business anywhere, at any time.
Additionally, as a means of enhancing the quality of customer response, we mutually share the records of responses between
customers and agents and between customers and customer centers. We will continuously endeavor to enhance communication
between agents and Tokio Marine & Nichido through ongoing efforts to refine TNet with the ultimate goal of providing services that willbring greater customer satisfaction.

* TNet is an online agent system provided by Tokio Marine & Nichido with the intent of supporting agents in enhancing the quality of
insurance business operations and increasing operational efficiency.

Business Administration Support for Agents

With a view to increasing the quality of insurance solicitation and ensuring to provide value to customers, which are also required underthe Insurance Business Act revised on May 29, 2016, Tokio Marine & Nichido proactively assists its agents in building systems
necessary to protect customers as an organization as a whole. In fiscal 2016, we provided the Value Delivery Process Management(Value PRO) Manual, a business administration support tool, to operators of agents. This manual specifies standard business processes
to deliver to customers the value unique to full-time agents at every customer contact point, not only at policy renewal. This includes
providing a wide variety of information on life and non-life insurance products and services and ensuring reliable claims services in timesof need. The manual also describes keys to successful organizational management for instilling these standard processes. Tokio Marine& Nichido will continue to do everything in our power to support the business administration of its agents in order to provide a level
higher value to customers.

197

Education and Training Systems for Agents
In order to meet customer expectations and earn their trust so that customers are able to consult us about insurance with peace of mind,
we support the development of professional human resources through a qualifications system and training programs.

Original Learning Program
In order to foster agents and salespersons capable of providing meticulous and excellent services to customers, Tokio Marine & Nichidooffers a learning program that covers a broad range of operational knowledge on product details, claim services, compliance and otherbusiness-related topics. A course on basic products knowledge, in particular, is provided as a mandatory course, which salespersons
must take before they engage in product sales. Salespersons can take each course through various means, including our online agent
system (TNet).

Initiatives for Improving Qualities and Abilities Required of Non-Life
Insurance Salespersons

Operated by The General Insurance
Association of Japan

Operated by Tokio Marine &NichidoGeneral Examination for General Insurance Solicitors

Original Learning Program

Basic Course Unit
An examination to ensure that a person has basic

Offering a broad range of courses:
Anshin Quality, compliancequalities as an insurance solicitor. A person must pass

Products knowledge

this examination to receive qualification to undertake

Claims services

insurance solicitation.
Qualification must be renewed every five years.

Operation of the agent online system (TNet)
Operation of a next-generation model tablets
Agent back office operations

Product Course Unit
An examination to ensure that a person has knowledge

Available through the agent online system (TNet)and capabilities concerning each category of non-life
insurance products. A person must pass the examination
to receive qualification to sell products in thecorresponding category.
Qualification must be renewed every five years.

General Insurance College Courses
Experts Course
Consulting Course

198

Tokio Marine & Nichido Life Training College

Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College
training program for life insurance agents to develop professional insurance salespersons.
In this program, for roughly six months agency salespersons and life insurance promoterstake part together in group training and Web-based training, in which the most advanced
training program has been adopted, while also carrying out practical activities on the front
lines of business. With regard to these practical activities, the company provides the latest
programs for supporting the sales activities of participants, such as the adoption of Antore
Hiroba, a website where agencies can exchange information with each other. Also, thecompany gives salespersons opportunities to continue helping each other to improve theirskills after the completion of their training, including follow-up training at branch offices.

Antore Hiroba website

Agent Trainee System
In April 2016, Tokio Marine & Nichido created an early-stage human resources development system for employees newly hired byagents by significantly revamping the existing trainee system for the development of exclusive professional agents for the first time in 50
years. Under the new system, agents’ new employees are temporarily transferred as trainees to Tokio Marine & Nichido for a maximumof two years to gain solicitation skills. The goal is to enable them to assume the role of a professional and specialized salesperson at
corporate agents. The program can also be utilized as a broader supportive measure to help agents grow, as it has expanded its scope
to include part-time agents in the auto, real estate and financial fields. Additionally, 913 persons are participating in the original exclusive
professional agent development system as of March 31, 2016.

Nisshin Fire also operates the Risk Advisor Employee System, a similar trainee system to develop exclusive professional agents. The
system is designed to acquire various knowledge and practical work experience that are necessary for selling insurance while being
engaged in soliciting contracts and related work for a certain period.

199

Local Community and Social Contribution Activities
Leading to Safety and Security
Bringing together its know-how on safety and security, Tokio Marine Group undertakes activities to raise awareness of safety anddisaster prevention and other local community and social contribution activities around the world.

Initiatives to Support Recovery of Areas Affected by the Great
East Japan Earthquake
Tokio Marine Group has been engaging in activities to support areas affected by the Great East Japan Earthquake. Starting from May
2011 immediately following the disaster, Group company employees, agents and their families across the country have provided support
to disaster areas in Otsuchi-cho (Kamihei-gun) and Rikuzentakata City in Iwate Prefecture and Ishinomaki City and Kesennuma City in
Miyagi Prefecture. Their activities include removing disaster debris, cleaning up houses damaged in the tsunami, removing mud fromhouses and street drainage gutters, assisting in agricultural and fishery related work, sorting books for donation to libraries in disasterareas and cleaning damaged and mud-covered photographs and documents.
As the third series of activities in Ishinomaki City, Miyagi Prefecture (fiscal 2011) and in Tono City, Iwate Prefecture (fiscal 2012), Tokio
Marine & Nichido has been sending employee volunteers to assist in an initiative undertaken by the NPO Watari Greenbelt Project sinceApril 2013. The project aims to restore tide-control forests along the coastal areas and promote the recovery and new community
development of Watari-cho, Miyagi Prefecture. Over a two-day tour, employee volunteers visit the coastal areas devastated by thetsunami, cut grass in planned tree-planting areas and help with cultivating saplings that will be planted along the coast. Up until March
2016, we have conducted 13 such tours, with the participation of a total of about 190 employees, including Group employees, agentsand their families.
In fiscal 2015, approximately 2,150 employees of Tokio Marine & Nichido and Group companies made paper lanterns from milk cartons
for the Prayer Lanterns Lighting, a memorial event for the Great East Japan Earthquake held in Morioka City, Iwate Prefecture, and sent
about 2,150 lanterns to the Morioka Recovery Support Network, the secretariat of the event.
As another ongoing effort, the company provides local dishes of the areas affected by the disaster at its employee cafeteria and donates
a portion of sales of these dishes. During the period from April 2015 to March 2016, the company sold about 1,900 dishes and donatedapproximately 190,000 yen to the Great East Japan Earthquake Fukushima Children’s Fund. Donations are used to support therecovery of Fukushima Prefecture.

Response to the Great East Japan Earthquake
Watari Greenbelt Project (in Japanese)200

Support for the Ten-Year Restoration Project of the Coastal
Forests of Tohoku Region

Tokio Marine & Nichido supports the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region* led by the Organization for
Industrial, Spiritual and Cultural Advancement-International (OISCA). This project aims to restore tsunami-devastated coastal pine tree
forests in Natori City and to facilitate regional revitalization through the recovery of agricultural land and creation of job opportunities indisaster areas. Under our policy to “never forget the event at any cost and continue to do whatever we can do even in any small way,”
we have been making an annual monetary donation of 10 million yen since fiscal 2011. In fiscal 2015, about 20 employees also
provided support by conducting grass cutting and other volunteer activities.

* A project to restore beaches of white sands and forests of green pine trees in the Tohoku Region. It aims to restore coastal forests of
the Sendai plain in Miyagi Prefecture, which were devastated by the earthquake-induced tsunami in the March 2011 disaster, bypromoting production, nursery and the planting of seedlings while creating local job opportunities through these operations.

Support to the 2016 Kumamoto Earthquakes
We made disaster-relief donations to support people affected by the disaster.
Preparing for Disasters (Response to the 2016 Kumamoto Earthquakes)

Disaster Prevention Lessons

Based on the lessons learned from the Great East Japan Earthquake, employee volunteers from Tokio Marine Group, including its
agents, conduct Disaster Prevention Lessons to convey knowledge on disaster prevention to children and help them prepare for a next
disaster. Disaster Prevention Lessons are a program to raise readiness for disaster prevention among elementary school children.
Employee volunteers from Tokio Marine & Nichido Risk Consulting developed educational materials, which were then supervised by the
Earthquake-induced Tsunami Risk Evaluation (Tokio Marine & Nichido) Research Division of the International Research Institute ofDisaster Science (IRIDeS) at Tohoku University, with which Tokio Marine & Nichido has entered into an industry-academia collaborative
agreement concerning the evaluation of earthquake and tsunami risk. In the lessons, children learn about the mechanisms that cause
earthquakes and tsunamis and think about how to protect themselves in an earthquake and what preparations should be made inadvance, including what to take with them in an emergency, through a quiz and group discussion. The aim is to cultivate a correct201

understanding of earthquakes among children and the ability to prepare themselves for an impending disaster. Disaster Prevention
Lessons began in fiscal 2012, and as of March 31, 2016, have been held about 210 times at elementary schools and special needs
schools across Japan, with approximately 16,300 children attending. Recently, needs for lessons “delivered” to schools are on the rise,
and there has been an increasing number of cases where local governments and educational institutions collaborate with companies inproviding such lessons. We will continue to deliver safety and security by engaging in awareness and educational activities for disasterreadiness through our Disaster Prevention Lessons.
My Relations with CSR: Lessons on Disaster Prevention Voluntarily Initiated by Employees
My Relations with CSR: Disaster Prevention Lessons in Kobe, a Recovery Zone

For Tomorrow’s Smiles: Disaster Prevention and Mitigation
Information Website
In order to make a greater contribution to building a safe and secure society, we have established the "For Tomorrow's Smiles: Disaster
Readiness and Mitigation Information Website."
Research on Climate Change and Natural Disaster Risk (For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information
Website)Clear File Folder for Disaster Prevention
We have created the Clear File Folder for Disaster Prevention, which lists information on disaster preparedness.
Research on Climate Change and Natural Disaster Risk (Clear File Folder for Disaster Prevention)

Cooperating in the Production of Educational Comic Book
“Major Study, Everything about Insurance”

Agreeing with the idea of teaching many more children about insurance in an easy-to-understandmanner, Tokio Marine & Nichido along with Tokio Marine & Nichido Life have collaborated in the
production of “Major Study, Everything about Insurance,” an educational comic book for elementary
school children created by Kodansha BC Ltd. We participated in the book’s production as early asfrom the planning stage, as part of our consumer as well as insurance education efforts and because
we aspire to convey correct knowledge of insurance to elementary school students, who will playleading social roles in the future, from our position at the front lines of society.
In fiscal 2013, this book, which is not for sale, was donated through Kodansha BC Ltd. toapproximately 21,000 elementary schools and 3,150 public libraries across Japan, and has been
made readily available for many children to enjoy.
Tokio Marine & Nichido: Our Books (in Japanese)202

Cabinet Secretariat: Compilation of Private Sector Example
Initiatives for Building National Resilience

Source: Website of the National Resilience Promotion Office,Cabinet Secretariat

Building national resilience in an effective manner requires efforts that combine national, regional and private-sector resources.
As activities in the private sector are essential in promoting disaster prevention and mitigation, the Cabinet Secretariat, following theadvice of the Advisory Committee on National Resilience (Disaster Reduction and Mitigation), created and made public a referencematerial entitled “Compilation of Private Sector Example Initiatives for Building National Resilience” in June 2015. The material, whichlists leading initiatives of business operators and other organizations, aims to encourage and accelerate voluntary efforts in the private
sector for building national resilience.
As Tokio Marine Group works to solve disaster-related issues and reduce disaster damage, five initiatives have been included in thiscollection of private sector initiatives.

Initiatives of Tokio Marine Group Cited in the Compilation of Private
Sector Example Initiatives for Building National Resilience
Initiativeno.

Lead organization

Name of initiative

Details

To fulfill a social mission of a non-life
insurance company, the company has

7

Tokio Marine &NichidoSetting up the Kansai Backup

established a rule to set up the Kansai

Headquarters when its headquarters in

Backup Headquarters when its

Tokyo sustains damage in a disaster:

headquarters in Tokyo sustains damage

Business Continuity Plan of a Non-Lifein a disaster. Has been devising ways toInsurance Company

quickly set up a response headquarters
and enhancing its preparedness during“peace” time.
Assuming a case where its headquarters

Tokio Marine
39

Millea SAST
Insurance

Setting up a backup headquarters inin Yokohama sustains damage andFukuoka when its headquarters inbecomes non-operational in a disaster,

Yokohama sustains damage in athe company has established a rule todisaster

set up a backup headquarters inFukuoka.
203

Initiativeno.

Lead organization

Name of initiative

Details

Under the industry-academia
collaborative agreement, the company
promotes earthquake and tsunami risk

75

Earthquake and tsunami risk research,

research, research on tsunami

Tokio Marine &industry-academia collaboration

evacuation and disaster prevention

Nichidobetween Tohoku University and Tokio

education and awareness activities andMarine Nichido

provides information on various researchoutcomes to society. Also linked tohuman resources development inrelevant areas.
Based on the lessons learned from theGreat East Japan Earthquake,152

Tokio Marine &Disaster Prevention Lessons to cultivate

Nichidothe ability to survive a disaster

employees visit elementary schools
nationwide to provide lessons to prepare
children for an impending major
earthquake and gain the ability tosurvive a disaster.
By supporting the planting of mangrove

212

Tokio Marine &NichidoContributing to disaster prevention andmitigation, utilizing the ecosystems incoastal areas

trees overseas and recovery of coastal
forests in the Tohoku region in Japan,
the company contributes to disasterprevention and mitigation, which utilize
the ecosystems in coastal areas.

Compilation of Private Sector Example Initiatives for Building National Resilience, National Resilience Promotion Office, Cabinet
Secretariat (in Japanese)

Mangrove Planting Project
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project mainly in Southeast Asia.
Global Environmental Protection through Products and Services (Green Gift Project: Mangrove Planting)Tree-Planting Together with Customers～PHLY 80K Trees
initiative～
To promote disaster prevention and mitigation, U.S.-based Philadelphia Insurance Companies (PHLY) works jointly with customers toeliminate the use of paper and plant 80,000 trees.
Global Environmental Protection through Products and Services (Tree-Planting Together with Customers～PHLY 80K Trees
initiative～)

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Contributing to Safety and Security in Local Communities

Since September 2007, Tokio Marine & Nichido has been cosponsoring the “Daijoubu Campaign,” a movement led by The Mainichi
Newspapers, and supporting activities to protect children and local residents from disasters and crimes.
As part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create Local Community Safety Maps* in fiscal 2011
in collaboration with The Mainichi Newspapers and 38 FM radio stations nationwide. It is a crime prevention event involving theengagement of employees and agents. The event starts with a morning training seminar by Professor Nobuo Komiya of Rissho
University, an expert in criminal sociology, to cultivate trainers for the creation of local community safety maps. After participating in theseminar, employees and agents of Tokio Marine & Nichido become trainers themselves and hold the workshop in the afternoon forchildren in local elementary schools. In fiscal 2015, the event was held at three locations nationwide, and a total of 131 children and theirparents as well as 49 employees and agents of Tokio Marine & Nichido participated.

* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map to show “dangerous,” crimeprone areas, which have been picked based on the keywords of “easily accessible” and “not openly visible.” The event encourages
children to identify dangerous areas by learning what easily accessible, not openly visible areas mean.

Natural Disaster Risk Seminar by Tokio Marine & Nichido andthe Tokio Marine Research InstituteTokio Marine & Nichido and the Tokio Marine Research Institute jointly held a seminar on natural disaster risk entitled “The Frontline of
Natural Disaster Research – Possible Eruption of Mount Fuji and Required Corporate Response” on November 4, 2015. This seminar
was provided free of charge to citizens and company employees for the purpose of helping them gain a better understanding of global
warming and major natural disasters through lectures and panel discussions by experts on the subject matters.
Seminar by the Tokio Marine Research Institute (in Japanese)205

Development of a Learning Program to Explore Business
Strategies and Risk Management
Tokio Marine & Nichido Risk Consulting developed a learning program to explore business strategies and risk management through abusiness simulation game. The development of the program was conducted under an experimental study of the Ministry of Education,
Culture, Sports, Science and Technology (MEXT) jointly with Tokio Marine & Nichido and with the expert guidance of Mr. Daisuke
Fujikawa, Professor at the Faculty of Education, Chiba University, and Mr. Masanori Chiba, Principal of Higashiatago Public Junior HighSchool in Tama City, Tokyo.

In March 2016, an experimental class using the program was held at Junior High School Attached to Faculty of Education, Chiba
University. In the class, 37 first-year students were divided into groups of five or six and participated in a card game to develop Moon
Bakery, a fictional bakery, into a popular shop. Each group identified the shop’s strength and weakness from the basic businesscondition data, discussed how to increase its popularity with a limited budget and then chose five cards from the 20 strategy cards.
Some accident cards were introduced during the game. The point was to make the students think about managing risks while working toincrease the shop’s sales.
The contents of the program are posted on MEXT’s Saturday Learning Supporters Squad website. In Tokio Marine Group, we aim touse it as a program we “deliver” to schools, after adding certain adjustments. We believe that the program allows children to learn thevalue of work and how business is managed, and is effective in letting them think about ways to anticipate and manage risks in their
daily lives.
Saturday Learning Supporters Squad website: “Report” page (in Japanese)

Holding Traffic Safety Seminar in Taiwan

Tokio Marine Newa Insurance of Taiwan has been conducting various initiatives to reduce drinking and driving since 2012 as part of its
efforts to solve the social issue involving driving under the influence. In 2014, the company started holding its Traffic Safety Seminar for
corporate customers. In the seminar, the company leverages its expertise in the field of auto accidents to emphasize the importance oftraffic safety and prevention of drinking and driving and to call for companies’ decisive action to set up internal rules to ban drunk driving.
This seminar was held 59 times from 2014 to 2015 and attended by more than 2,000 participants. The company will continue tocontribute to the creation of a safe social environment through this and similar initiatives.

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Holding an Awareness Event for Prevention of Accidents
Caused by Drunk Driving in Taiwan
Tokio Marine Newa Insurance of Taiwan undertook an activity to raise local community awareness of the social issue involving driving
under the influence by hosting a 3x3 basketball tournament. Students on summer vacation were invited to the event, and more than 200
teams participated. The winner of the tournament is entitled to participate in the Asian Championships hosted by the International
Basketball Federation, while receiving financial aid amounting to TWD100,000 from the company. The company set up a booth near thevenue and held an event to encourage visitors to experience drunk driving using simulation goggles. The goggles simulate a drunk
people’s blurred field of vision and let the wearer understand how it greatly reduces people’s ability to make sound judgment. By way ofthis event, the company has contributed to fostering a correct understanding among members of the local community of the risk
associated with drinking and driving and preventing them from taking part in this undesirable practice.

Promoting the Pink Ribbon Movement

Tokio Marine & Nichido Life supports the Pink Ribbon Movement through J.POSH, an NPO engaged in pink ribbon movements forbreast cancer awareness in Japan. The number of breast cancer patients has been increasing in Japan, but it is a disease with a highsurvival rate if detected and treated early based on the correct knowledge. In fiscal 2015, the company again promoted the Pink Ribbon
Movement by holding street campaigns nationwide and handed out more than 100,000 awareness leaflets. We made a specific effort toincrease the examination rate by handing out leaflets explaining the importance of receiving examinations for early detection of breast
cancer, along with information on the Japan Mammography Sunday* (“J.M.S.”) program.

* Japan Mammography Sunday (“J.M.S.”) is another initiative undertaken by J.POSH. In collaboration with cooperating medical
institutions nationwide, the NPO provides an opportunity for women, who are busy on weekdays, to have mammograms on the third
Sunday in October. Tokio Marine & Nichido Life also supports this initiative and handed out a list of available medical institutions at its
business bases across Japan.

J.POSH (Japan Breast Cancer Pink Ribbon Movement) (in Japanese)

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Providing Encouragement to Cancer Patients by Making Terry
Cloth Caps

Since fiscal 2009, Tokio Marine & Nichido Life has joined initiatives undertaken by the Iwate Hospice Association, a citizens’ group in
Morioka City, Iwate Prefecture, to support cancer patients and their families and help them gain courage to fight against the disease.
The company has been making terry cloth caps for patients undergoing anticancer drug treatment. Every year, participants from Tokio
Marine & Nichido Life and other Tokio Marine Group companies and their families stitch the caps together and donate more than 1,000
caps as Christmas presents to cancer hospitals nationwide through the Iwate Hospice Association.
Iwate Hospice Association (in Japanese)

Social Contribution Activities to Commemorate the 20th
Anniversary of Tokio Marine & Nichido Life

Tokio Marine & Nichido Life has launched new social contribution activities* in commemoration of its 20th anniversary. The company
intends to contribute to the development of local communities and society at large by forming a bridge to future generations throughthese activities.

* Tokio Marine & Nichido Life conducts these activities in cooperation with the public interest incorporated association Japan
Philanthropic Association.

Education and childcare support for orphans
The company has established a fund to financially support children who had lost one or both parents due to illness, including cancer,
and offer the programs shown below. Applications are accepted regardless of applicants’ being policyholders of Tokio Marine & Nichido
Life.
(1) A benefit-type scholarship to students wishing to go to university or equivalent educational institution: Provides 300,000 yen peryear as a scholarship. Basically, no repayment is required.
(2) Educational materials for preschool children: Send the Kodomo Challenge series of educational materials developed by Benesse
Corporation free of charge to children in kindergarten (for a maximum of three years).
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Donation to organizations helping children undergoing medical treatment and elderly people
Donations from the company’s employees and agents will be used to support activities of the following organizations helping children
undergoing medical treatment and elderly people.
(1) NPO National Support Network for Children with Intractable Diseases(2) NPO CliniClowns Association(3) NPO Dementia Friendship Club

Supporting and Collaborating with the Center for iPS Cell
Research and Application (CiRA), Kyoto University

In January 2015, Tokio Marine & Nichido donated a total of 100 million yen to Kyoto University’s iPS Cell Research Fund, covering afive-year period. In addition, the company called for donations to the fund from employees of Tokio Marine Group companies and otherindividuals and made an additional donation exceeding 1 million yen in fiscal 2015.
Currently, the Center for iPS Cell Research and Application (CiRA) has been undertaking a project called the iPS Cell Stock forRegenerative Medicine* to stockpile induced pluripotent stem (iPS) cells for medical use. It involves collecting blood from donors having
a special type of human leukocyte antigens (HLAs), which is thought to cause less immune rejection. In August 2015, CiRA started
collaborating with Kaijo Building Clinic, a tie-up medical institution of Tokio Marine Group, to expand a donor base. Collection of blood,
which had only been performed by Kyoto University Hospital, is now also conducted by the clinic.
The development of practical applications of regenerative medicine, which CiRA has been working to realize, is a mission much hopedfor by Japanese people. Through our donations to the research fund, we hope to ease the suffering of people with intractable diseases
and injuries and contribute to the establishment of a research environment that can stably obtain a pool of excellent researchers andresearch supporters and to the further advancement of research in this area. At the same time, we will continue to provide support tohealth, medical and other related fields to deliver safety and security in the form of risk management, including insurance, and throughcollaboration among Group companies.

*

A project to collect blood from volunteer donors with a special type of HLAs (HLA homozygote), which is thought to cause lessimmune rejection, generate medical-use iPS cells from the blood cells and store the resulting iPS cells. The aim is to retain iPS
cells of guaranteed quality and allow their swift supply as necessary to medical institutions and research institutions in and outside
Japan.
The project collects cells from volunteer donors who have a frequent type of HLA in Japan and generates, evaluates and stores
iPS cells at a facility and in an environment that are both suitable for clinical application. CiRA started providing iPS cells suitablefor use in regenerative medicine in August 2015 and plans to build a stockpile of iPS cells, which covers 30-50% of the Japanese
population, by the end of fiscal 2017.

209

Participating in a Cancer Awareness Event in the United
Kingdom

U.K.-based Tokio Marine Kiln Group joined Macmillan Cancer Support in 2014, an event that supports cancer patients held in October
2014, by way of monetary donations and through employee engagement to solicit donations. A team of 11 employees participated in an
obstacle course race, and after running 12 miles in rain and mud conditions, received over £4,000 in donations. The team also
participated in a bread-baking contest, where members also appealed for donations for charity activities that provide support in practical,
medical care, mental and financial-related areas for people living with cancer.

Participating in a Charity Run and Walk Event to Support
Research on Childhood Cancer

U.S.-based Philadelphia Insurance Companies (PHLY) participated in a charity run and walk event for Children’s Hospital ofPhiladelphia (CHOP). Under the name TEAMPHLY, 180 employees, their families and friends joined the event and raised USD27,014 tosupport the hospital’s cancer research center engaging in research on childhood cancer. The company has been supporting this eventfor 13 years and has donated a total of more than USD500,000 to date.

N Program to Support Young Physicians to Gain ClinicalExperience in the United States

In collaboration with Mount Sinai Beth Israel, Tokio Marine & Nichido has been offering the N Program since 1991. This is a medical
residency program to promote exchange between the two countries in the medical field by dispatching every year young Japanese
doctors with the desire to gain clinical experience in the United States.

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The N Program has made remarkable progress thanks to the cooperation of teachers at U.S. medical institutions and the efforts ofresidents who participated as trainee physicians. To date, the total number of trainees and graduates of this program has grown over160.
N Program (in Japanese)

Providing Japanese-Language Medical Services in the UnitedStatesThe Japanese Medical Practice outpatient clinic operated by Mount Sinai Beth Israel in New York City with donations from Tokio Marine& Nichido has been providing medical services in Japanese since 1990. At the event celebrating the 100th anniversary of the JapaneseAmerican Association of New York held in fiscal 2009, the Japanese Medical Practice outpatient clinic offered medical consultation
services and held medical seminars for elderly Japanese-American people living in New York. This clinic plays a major role in providing
medical services to the local Japanese community and is highly regarded by the Japanese Consulate General in New York as a medical
institution providing services to Japanese people.
Japanese Medical Practice outpatient clinic (in Japanese)211

Core Theme 2: Protecting the Earth

Global environmental issues are both old and new issues and thus continuous global environmental and biodiversity protection initiatives
are paramount. In addition, our social life is being threatened by the frequent occurrence of natural disasters such as typhoons, droughts
and torrential rains around the world due to climate change.

The global issues of “climate change and natural disasters” and “depletion of biodiversity” pose serious risks for the children not only of
today but also of the future and at the same time have a significant impact on the business of Tokio Marine Group.

Having set “Protecting the Earth” as a core CSR theme, Tokio Marine Group is taking steps to reduce environmental footprint inbusiness activities in which all employees participate, reduce environmental footprint in the supply chain and tackle initiatives related toenvironmental management aimed at becoming carbon neutral based on efforts to deploy our environmental management system.
Moreover, we continuously work to provide products and services that are designed to mitigate or adapt to climate change and protect
biodiversity, and to implement environmental protection activities as well as regional and social contribution activities that include
environmental awareness raising and education. Through these initiatives, we actively contribute to preservation of the global
environment, protection of biodiversity and the creation of environmental value.

Promoting Environmental Management
Tokio Marine Group implements environmental management. We have rolled out the ISO 14001 environmental management system at
Tokio Marine & Nichido headquarters and our proprietary Green Assist environmental management system at other sites, and are
striving to reduce environmental impact through full employee participation that includes increasing efficiency in energy usage andexecuting the 3Rs (Reduce, Reuse, Recycle). By realizing carbon neutral status (net zero emissions) through CO2 absorption, fixation
and reduction based on mangrove planting and Green Power Certificate purchasing, we are contributing to the creation of a recyclingoriented society focused on energy and resource conservation.
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Environmental Protection through Products and Services
Tokio Marine Group views the promotion of environmental, social and governance (ESG) fields in the provision of products and services
as a core issue. The Green Gift Project, which involves mangrove planting and environmental protection activities worldwide, issupported by NGOs and NPOs, as well as central and local governments, agents and employee volunteers, and contributes not only tothe alleviation of and adaptation to climate change and protection of biodiversity but also the reduction in disaster damage and stability
in the lives of people in designated planting regions. We contribute to environmental protection through promotion of the PHLY 80K
Trees initiative that is being undertaken with customers, as well as the provision of products and services that help adapt to and alleviate
climate change, protect biodiversity and reduce disaster damage such as environmental impairment liability coverage, weather
insurance and microinsurance, the Mega-Solar Package Program and environmental consulting.

Local Community and Social Contribution Activities Leading to Global
Environmental Protection
Tokio Marine Group holds mangrove tree-planting tours through Group employees and agents and enables interchange through treeplanting activities and environmental enlightenment activities together with people in designated planting regions. In addition, since2005, we have been conducting Green Lessons that are delivered through employees and agents. As of March 31, 2016, the Group had
visited around 730 elementary and special needs schools and provided lessons to approximately 50,100 children. Since 2008, we haveheld the Children’s Environmental Award program, an environment-themed illustration and essay contest backed by the Ministry of
Education, Culture, Sports, Science and Technology and the Ministry of the Environment. We have received a large number of works
from elementary students to date and invite the winners of the contest to join the Iriomote Island Eco Experience. Moreover, we arecontributing to global environmental protection through the Marunouchi Citizens Environmental Forum, GREENPHLY and environmental
protection and awareness-raising activities in Thailand and Hong Kong.

The Tokio Marine Group will implement a variety of initiatives to protect the environment as a global insurance group with responsibility
for the future of the earth.

Value Creation

Contributing to a Sustainable Global Environment

213

Examples of CSR approach (Protecting the Earth)

Promotion of Environmental Management
Global Environmental Protection through Products and Services
Local Community and Social Contribution Activities Leading to Global Environmental Protection

214

Promotion of Environmental Management
Tokio Marine Group consumes a considerable amount of paper and energy in its business activities. In order to reduce thisenvironmental impact as much as possible, we constantly promote initiatives that contribute to the creation of a sustainable future.

Management Structure under an Environmental Management
System (EMS)

Tokio Marine Group Environmental Philosophy/Environmental Policy
and Stance
Tokio Marine Group states in its Corporate Philosophy, “Acting as a good corporate citizen through fair and responsible management,
Tokio Marine Group will broadly contribute to the development of society,” and in the Tokio Marine Group CSR Charter concerning
protection of the global environment, “Acknowledging that the protection of the global environment is an important responsibility for all
corporate entities, we respect the harmonization with and the improvement of the global environment in all of our activities.”

In our Mid-Term Business Plan “To Be a Good Company 2017,” “Protecting the Earth” has been set as a core CSR theme, and we areworking to create environmental value in various ways through general Group business activities.

In Tokio Marine Group, a dedicated CSR Division (CSR Division, Corporate Planning Department) that also handles environmental
management has been established at Tokio Marine Holdings and is promoting environmental management throughout the Group. In
addition, we have assigned key persons to roles promoting CSR activities in Group companies in Japan and overseas. Such activities
include reducing environmental impact in business activities and efforts to protect the environment in local communities and society.

In terms of initiatives to reduce environmental impact in business activities, we perform the plan-do-check-act (PDCA) cycle through ourproprietary Green Assist environmental management system, which draws on ISO 14001, and engage in energy conservation andresource conservation activities. The head office of Tokio Marine & Nichido adopted an EMS based on the ISO 14001 environmental
management system in fiscal 1999* and is working continuously to achieve environment-related targets that have been set.

In Group companies in Japan and overseas, we are introducing our unique environmental management system through collaboration
between Tokio Marine Holdings and Tokio Marine & Nichido and every year targets are set, including environmental challenges. Active
efforts are being made to achieve these targets.

* There were no major issues noted in internal auditing or external examination under ISO 14001 and no violations of environmental
laws or other regulations among Group companies.

Environmental Philosophy/Environmental Policy of Tokio Marine &NichidoEnvironmental Philosophy
Adopting the conservation of the global environment as one of its key management policies, Tokio Marine & Nichido recognizes that it is
an important responsibility of all humans and companies in the present world to protect the environment. Together with stakeholders,Tokio Marine & Nichido is committed to realizing a society where sustainable development is maintained through the efforts of all
employees throughout the entire range of our business activities in order to improve and coexist in harmony with the environment.

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Environmental Policy
Tokio Marine & Nichido has established the following policies and will make every effort to realize them in all areas of its activities.

1. Preservation of the Global Environment and Biodiversity through the Insurance Business
2. Reduction of Environmental Footprint
3. Compliance with Environmental Laws and Regulations
4. Continuous Improvement of the Environment and Prevention of Pollution
5. Promotion of Environmental Awareness-Raising and Philanthropic Activities
The above policy will be made well known to and understood by all employees and released to the public. (Revised on July 1, 2015)

Preservation of Biodiversity
Tokio Marine Group has positioned preservation of biodiversity as a challenge that it has a responsibility to help resolve and is working
to do just that through general business activities.

Tokio Marine Group’s Vision for Biodiversity
Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse gases, mitigation of disaster risks
from tsunamis and revitalization of regional economies, and contributes to the creation of a sustainable future. Tokio Marine Group
recognizes the importance of achieving the goals of the Convention on Biological Diversity, the Convention on Wetlands of International
Importance especially as Waterfowl Habitat (Ramsar Convention) and the Convention on International Trade in Endangered Species ofWild Fauna and Flora (Washington Convention). In addition, based on the vision outlined below, Tokio Marine Group contributes to thepreservation of biodiversity through reduction of paper usage as well as mangrove planting overseas and environmental enlightenment
programs in Japan. This vision draws on Guidelines for Private Sector Engagement in Biodiversity issued by the Ministry of theEnvironment, Millennium Ecosystem Assessment and The Economics of Ecosystems and Biodiversity (TEEB) as members of the United
Nations Environment Programme Finance Initiative (UNEP FI) and the Promotion Partners program under The Declaration of
Biodiversity by Nippon Keidanren.

Tokio Marine Group's Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most important environmental issues and, as a good
corporate citizen, conducts initiatives for the preservation and sustainable use of biodiversity under the following two themes.
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in our business activities, to reduce our
impact on biodiversity and to preserve biodiversity.
2. We engage in educational activities on the preservation of biodiversity for the general public and work with our stakeholders tocontribute to the development of a sustainable society.

Global Environmental Protection through Products and Services
Local Community and Social Contribution Activities Leading to Global Environmental Protection

216Participation in the Promotion Partners Program under The Declarationof Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January 2010 joined the Promotion
Partners program under the declaration. Our business activities comply with the declaration and its behavioral guidelines.

The Declaration of Biodiversity by Nippon Keidanren (in Japanese)

Concept for Reducing Environmental Footprint
The environmental footprint caused by business activities of Tokio Marine Group is relatively small compared with companies in the
manufacturing industry; however, the size of the Group makes it a large consumer of paper and energy. In order to reduce theenvironmental footprint from our business activities wherever possible, we have positioned initiatives for reducing the environmental
footprint as a key issue for the company. The entire Tokio Marine Group, in Japan and overseas, is making efforts to become carbon
neutral* under the following strategic concepts.

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.
2. Switch: Switch to natural energy.
3. Offset: Absorb and fix CO2 by mangrove planting and retirement of emissions credits.

* Carbon neutral means that CO2 emitted in the course of a company's business activities is equivalent to the volume of CO2 absorbed
and reduced by way of mangrove planting, use of natural energy and the retirement of emissions credits by such a company.

Environmental Footprint Data
Tokio Marine Holdings and major subsidiaries
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2016: -1% compared with previous year

CO2 emissions (Tokio Marine Holdings and major subsidiaries)
Fiscal 2015 CO2 emissions by Tokio Marine Group and its major subsidiaries (Scope 1 (direct emissions) + Scope 2 (indirect emissions)+ Scope 3 (other indirect emissions) business travel only) were 98,800 tons (Japan: 69,338 tons, overseas: 29,462 tons) versus a startof-year target of 97,334 tons (a 1% reduction year on year), or 100.5% (Japan: 95.0%, overseas: 116.3%) of emissions in the previous
fiscal year. The main cause of this was an increase in floor space at the business site of a Group company overseas while domestic
Group companies pushed ahead with efforts to reduce CO2 emissions.

Further, in order to meet the expectations of society regarding corporate efforts to create environmental value, the coverage of thecalculations for Scope 3 was expanded in fiscal 2015, and CO2 emissions for Tokio Marine Holdings and its core subsidiaries, which
include this expansion, were 122,280 tons. Of this, 23,480 tons of the CO2 emissions were accounted for by increasing the coverage of
calculations for Scope 3.

CSR Performance Data (CO2 emissions originating from energy sources and CO2 absorption and fixation (Tokio Marine Holdings
and major subsidiaries)

217

Tokio Marine & Nichido
Medium-term target (fiscal 2020): -40% (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% (compared with fiscal 2006 level)
Reduction target in fiscal 2016: -1% compared with previous year

Tokio Marine & Nichido, a core operating company of Tokio Marine Group, is striving to realize its medium-term target (fiscal 2020) by:(1) reducing energy in its main building and Shinkan building in Marunouchi, Tokyo, and Tama building; (2) monitoring the increase anddecrease in energy on a total site basis in line with site reconstruction and transfer plans; (3) implementing energy conservation
campaigns in all branches; and (4) increasing energy conservation performance in company-owned cars.

In addition, Tokio Marine & Nichido will continue to make efforts to conserve energy in buildings, equipment and company-owned carsfrom 2021 toward the realization of its long-term target (fiscal 2050).

CO2 emissions (fiscal 2015 results)
Fiscal 2015 CO2 emissions by Tokio Marine & Nichido (Scope 1 (direct emissions) + Scope 2 (indirect emissions) + Scope 3 (otherindirect emissions) business travel only) were 53,590 tons versus a start-of-year target of 56,971 tons (a 1% reduction year on year), or
93.1% of emissions in the previous fiscal year. The main causes of this decrease were a reduction in power consumption owing toenergy-saving initiatives and an improvement in the CO2 emissions coefficient of Japanese power utilities.

Moreover, in order to meet the expectations of society regarding corporate efforts to create environmental value, we expanded thecoverage of the calculations for Scope 3 in fiscal 2015, and CO2 emissions for Tokio Marine & Nichido, which includes this expansion,
were 70,631 tons. Of this, 17,041 tons of the CO2 emissions were accounted for by increasing the coverage of calculations for Scope 3.

CSR Performance Data (CO2 emissions originating from energy sources (Tokio Marine & Nichido))

Initiatives toward Achieving Carbon Neutral Status

Mangrove forests have an effect on the prevention and mitigation of global warming by absorbing and fixing a significant volume of CO2.
Under the concept of “Insurance for the Future of the Earth,” Tokio Marine Group has engaged in the Mangrove Planting Project since1999. As of March 31, 2016, 9,474 hectares of mangrove forest have been planted through this project in nine countries, primarily in
Asia.

218

since 1999. As of March 31, 2016, 9,474 hectares of mangrove forest have been planted through this project in nine countries,
primarily in Asia.
Each Group company strives to reduce the environmental footprint through energy conservation and resource conservation. At thesame time, Tokio Marine Group aims to achieve carbon neutral status on a global basis, offsetting the CO 2 emissions generated by its
business activities with CO 2 fixation and reduction through means such as mangrove planting* and natural energy (green power).
Fiscal 2015 CO 2 emissions by Tokio Marine Holdings and its major subsidiaries were 122,280 tons, which was 124.4% of emissions in
the previous fiscal year. This was due to expansion of coverage for the calculation of Scope 3. CO 2 emissions (Scope 1 + Scope 2 +Scope 3 business travel only) excluding the portion accounted for by this expansion were 100.5% of emissions in the previous fiscal
year. The effect of CO 2 fixation and reduction due to mangrove planting, etc., was 133,447 tons and carbon neutral status wasachieved for the third year in succession for the Group overall (Japan and overseas).

* Calculations of CO absorption and fixation through mangrove planting
The Central Research Institute of Electric Power Industry (CRIEPI) has been engaged to provide evaluations and calculations
for the amounts of CO absorption and fixation through mangrove planting, and a report on the findings has been received.
A third-party organization (Ernst & Young Sustainability Co.,Ltd.) has been contracted to provide verification of the resultsof the calculations in terms of confirming consistency in part of the calculation process. As a result, the Tokio Marine Grouphas deemed that the effects of CO absorption and fixation through mangrove planting have been calculated appropriately.
* The coverage of calculations for Scope 3 (other indirect emissions) was expanded in fiscal 2015.

Purchase of Tradable Green Power Certificates
Tokio Marine Group is promoting the use of natural energy in Japan and overseas.
Tokio Marine & Nichido has been purchasing Tradable Green Power Certificates in the amount of approximately 1 million kWhannually continuously since 2002 through wind power and biomass power generation. In addition, the Tradable Green Power
Certificates purchased by the company are being allotted to the reduction of emissions at target sites based on the system regarding
emissions trading and the obligation to reduce total emissions of greenhouse gases pursuant to the Ordinance on Environmental
Preservation to Secure the Health and Safety of Citizens of the Tokyo Metropolitan Area (Environmental Preservation Ordinance).
U.S.-based Philadelphia Insurance Companies has purchased green power to account for 100% of its electricity use over the year inits business activities and has achieved net zero emissions* since fiscal 2013.

* Net zero emissions are achieved when the net of CO 2 emissions and energy consumed equals zero.
219

Energy Conservation and Resource Conservation Initiatives

Raising Employees’ Energy Conservation AwarenessResponding to the calls for energy conservation (in particular, the restraint of electricity consumption during peak periods) following theGreat East Japan Earthquake of March 2011, Group companies in Japan are implementing Summer & Winter Electricity-Saving
Measures as an initiative to firmly establish electricity and energy conservation. Specifically, the companies are making continuous
efforts to (1) conserve energy in offices (reducing unneeded light fixtures, placing restrictions on use of items (OA equipment, copiers,etc.) around power outlets and thoroughly managing air-conditioning (such as setting temperatures in offices to 28°C in summer and
19°C in winter); and (2) review employees' work styles (such as encouraging early morning working hours and promoting casual dress).
Further, we are making efforts to curb CO2 emissions from energy usage, such as by expanding our use of TV/Web conferencing
systems and restricting air travel for business (which also reduces costs). In agreement with the national movement “COOL CHOICE”
being implemented as part of measures to curb global warming, Tokio Marine & Nichido is promoting initiatives toward the realization ofa low-carbon society.

Effective Use of TV/Web conferencing
By making effective use of TV/Web conferencing, Tokio Marine & Nichido is reducing greenhouse gases resulting from employee
business travel and is striving to raise business processing efficiency. Tokio Marine & Nichido has presently introduced and is actively
utilizing more than 300 teleconferencing systems at its business bases and by doing so is limiting the number of employee businesstrips and reducing business travel expenses.

Resource Conservation in Buildings and Facilities
Tokio Marine Group’s companies are engaged in initiatives* that consider the environment and disaster prevention in buildings andfacilities, as appropriate for each structure.

Estimated facilities investment value related to energy conservation measures: 857.7 million yen (fiscal 2015, Tokio Marine &Nichido)* Upgrading to high-efficiency lighting fixtures (LED, etc.) and air conditioning; installation of motion sensors in lighting fixtures, etc.

At Tokio Marine & Nichido, the company’s Nagoya Tokio Marine & Nichido Building, which was completed in 2013, gives highconsideration to the environment with features that include double-glazed window glass and LED lighting throughout the entire building.
This building has earned the S-rank, the highest rank under Comprehensive Assessment System for Building Environmental Efficiency(CASBEE) Nagoya, a building environmental performance evaluation system operated by the city of Nagoya.

This building has secured the top-tier Platinum ranking under the DBJ Green Building Certification System operated jointly by theDevelopment Bank of Japan and Japan Real Estate Institute. Furthermore, in January 2015 it was certified as an excellent Eco-Oriented
Business certified by the City of Nagoya due to voluntary and proactive efforts to be kind to the environment in its business activities. It
also won the 22nd Aichi Machinami Architecture Award in recognition of its contribution to the formation of a pleasant local environment,
and in December 2015 it won Outstanding Performance Award for Eco-Oriented Businesses certified by the City of Nagoya.

In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives and achievements in reducing greenhouse gases
in offices and won the Excellence Award in the Osaka Stop Global Warming Awards.
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At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate for each building or facility. As
an example, Tokio Marine Centre (Singapore) has been actively introducing environmentally conscious measures that include
installment of energy-saving air-conditioning equipment and lighting fixtures, installment of water-saving equipment that reuses rainwaterand placement of greenery.

Tokio Marine Insurance Singapore

Initiatives to Reduce Paper Use
Tokio Marine Group’s volume of paper consumed in fiscal 2015 was 9,309 tons (Japan: 8,540 tons, overseas: 769 tons), which was
102.4% (Japan: 101.8%, overseas: 109.4%) of the amount consumed in the previous fiscal year. In fiscal 2016, we are taking action
under a target of reducing paper volume in Japan by 1% from the previous fiscal year.

As a measure to curb paper consumption, Group companies are promoting the use of paperless conferencing, using green procurementof stationery and office supplies, shifting forms and pamphlets to Web formats (i.e., promoting paperless use) and firmly establishing theuse of double-sided copying and aggregate printing.

Initiatives for Reducing the Environmental Footprint in the Value Chain
Promoting Eco-Safe Driving and the use of recycled auto parts
From the perspective of creating a recycling-based society and reducing the burden on the environment (i.e., curbing CO2 emissions
from the manufacture of parts*), Tokio Marine Group is calling on employees to engage in the Eco-Safe Driving program of The General
Insurance Association of Japan and is actively using recycled auto parts when repairing vehicles used by Group companies.

Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance are taking action in calling for the use ofrecycled auto parts and proposing the use of these parts to individual and corporate customers that have met with accidents.

Number of instances of use of recycled auto parts (fiscal 2015, Tokio Marine & Nichido): about 26,893 (104.0% compared with theprevious year)

With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use of recycled parts. The company’s actions
include distributing pamphlets to boost awareness of the Recycled Parts Usage Promotion Campaign among agents and auto repair
shops, as well as creating content for tablet devices to aid these businesses in easily explaining the merits of recycled parts tocustomers.

* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for a bumper, 97.3 kg for adoor, etc. (Source: Survey by The General Insurance Association of Japan))

Certification and registration of Eco-Action 21 (environmental management
system for small- and medium-sized enterprises*1)
Through acquisition of certification and registration of Eco-Action 21*2, all employees in all fields of business activity at Tokio Marine &Nichido Auto Support Center*3 act in a way that is in harmony with the global environment and that considers how to improve theenvironment. Everyone works independently and proactively toward the sustainable development of society.

221*1 In 1996, the Ministry of the Environment formulated Eco-Action 21 to provide a wide range of small- and medium-sized enterprises
with easy strategies for becoming aware of their relation to the environment, establishing environmental targets and taking
environmental action on their own. The Ministry has continued to promote the program until the present day.
*2 Eco-Action 21 integrates the environmental management system, environmental performance assessments and environmental
report into one. Taking part in the Eco-Action 21 program paves the way for small- and medium-sized enterprises to undertake
independent and proactive initiatives related to environmental considerations and publish the results of these initiatives together as
an environmental action report.
*3 Business content: Established in 1986: (1) Business consulting for automobile maintenance shops, etc., (2) Technical guidance for
personnel engaged in automobile maintenance at motor distributors, and (3) Research, development and sale of software, ledgers
and equipment aimed at enhancing sophistication of automobile maintenanceSource: Ministry of the Environment website (http://www.env.go.jp/policy/j-hiroba/ea21/guideline2009_en.pdf) (1.0MB)

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Global Environmental Protection through Products
and Services
Damage caused by climate change has escalated globally. Tokio Marine Group companies are cultivating know-how concerning climatechange and global warming and promoting the development of products and services that can be adapted to prevent and reduce theimpact of climate change, alleviate conditions by reducing greenhouse gas emissions, preserve biodiversity and contribute to thedevelopment of local communities.

Creating Value through the “Green Gift” ProjectThrough eco-friendly products, Tokio Marine & Nichido acts as one with its agents in engaging in global environmental protection
initiatives and welcomes participation by customers as well.
With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift Project based on the concept of undertaking
eco activities. Under this project, when a customer chooses Web-based insurance contracts (clauses) on its website rather than apaper-based contract in brochure form, the company donates funds corresponding to a portion of the value of the reduction in paper
used to NPOs and other organizations involved in environmental protection activities to support costs overseas of mangrove planting
and educational support programs in developing countries, and in Japan mainly of environmental protection activities for children indifferent areas and a project to rejuvenate the forest on the coast damaged in the Great East Japan Earthquake.
Customers’ selection of the Web policy option leads to the conservation of paper resources. Additionally, it allows the company toreduce the environmental footprint created by the manufacture of paper and its transport to the company, the mailing of policies tocustomers and the disposal of policies when unneeded after maturity. The Green Gift Project also provides a number of other beneficial
effects. These include conserving paper resources and contributing to the prevention of global warming and the preservation of
biodiversity via mangrove planting activities and communicating to children, who will lead future generations, the importance of theearth’s environment through their actual participation in environmental protection activities in Japan. In fiscal 2015, the number ofagreements taking advantage of the Web policy option was approximately 10.1 million, representing a reduction in paper usage ofapproximately 2,600 tons.

To help customers better understand the activities of the Green Gift Project, the company established a
Green Gift page on its website that reports on each of the initiatives. With regard to mangrove planting
activities, the page reports on topics such as planting activities in various countries where mangrove planting
is undertaken, updates on the growth of planted saplings and the volume of CO2 absorbed through planting.
The page also provides information on applying for environmental protection activities carried out in eachregion in Japan mainly for children, the leaders of the future, and reports on these activities.
The company also participates in educational support programs conducted by the international NGO Room to Read in developing
countries such as India, Bangladesh and Vietnam aimed at improving education for children where planting takes place and supports a
program to restore the forest along the coast devastated by the Great East Japan Earthquake conducted by the Organization for
Industrial, Spiritual and Cultural Advancement-International (OISCA). These activities are also introduced on the Green Gift site.
Through this project, Tokio Marine & Nichido will continue to create social value via initiatives aimed at conservation of paper resources,
prevention of global warming, conservation of biodiversity, reduction of disaster damage and contribution to local economies,
communities and human resources development.

Tokio Marine & Nichido (Green Gift Project) (in Japanese)223

Green Gift Project: Mangrove Planting
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily in Southeast Asia. During the 17-year
period to fiscal 2015, we planted 9,474 hectares of new forest in nine countries: Indonesia, Thailand, The Philippines, Vietnam,
Myanmar, Fiji, India, Bangladesh and Malaysia. (The Central Research Institute of Electric Power Industry (CRIEPI) has been engaged
to evaluate the status of mangrove development and CO2 absorption and fixation in planted areas, and a report on the findings has been
received.)
The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokio Marine & Nichido, with the originalidea coming from employees who voiced their desire to launch a long-lasting initiative in the environmental field. The project is
conducted in partnership with the NGOs Action for Mangrove Reforestation (ACTMANG), OISCA and the International Society for
Mangrove Ecosystems (ISME) and through collaboration with local governments and communities.
This initiative has been acclaimed and received the 2013 Environment Minister’s Award for Global Warming Prevention Activity(International Contribution category).
“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater and fresh water meet) along tropical andsubtropical coastlines and river mouths in Asia, Africa and South America. Mangroves are sometimes referred to as “forests in the sea”
and are effective in mitigating global warming as they absorb and fix large volumes of CO2, a major cause of global warming. They also
serve as natural levees to protect people’s lives and local ecosystems from tidal waves, tsunamis and other natural disasters.
Mangroves protected the lives of many people as well as buildings and structures when the tsunami that occurred in the Indian Ocean
hit in December 2004 and the typhoon that wreaked havoc in the Philippines in November 2013 (named Yolanda in the Philippines andHaiyan in English). At present, mangroves are being planted in the Demak area of Indonesia and Gujarat State in India, which aresusceptible to coastal erosion and flooding, with the main objective being to protect people’s lives and keep buildings and structures
intact.
The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem by providing a sanctuary for living creatures suchas young fish, shellfish, crabs and shrimps that feed off mangrove leaves and berries while attracting monkeys and birds, and also
because the roots help ensure a gentle tide and waves at high tide and maintain water temperature. Fish and shellfish caught in the sea
and in rivers near mangrove forests in Quảng Ninh Province in Vietnam and Ranong Province in Thailand are the staple diet of the local
people and a source of income through sales to intermediaries, thus contributing to sustainable regional development.
In addition, the mangroves themselves are being used in a variety of different ways. Along with the seeds and fruits being used to makesoup and sweets, the leaves become feed for farm animals and the trunks and branches are used as materials for the pillars and roofsof people’s homes, thereby providing excellent support to the lives of the people.
Tokio Marine Group considers mangroves as “insurance for the future of the Earth” because they protect the planet and people’s lives
and bring benefits. We are committed to being involved in the Mangrove Planting Project for 100 years. The project has been up andrunning for 17 years to date and the mangrove forests continue to grow. Going forward, we plan to put more effort into activities that
protect and nurture mangrove forests.

Indian Ocean tsunami from the earthquake off the island of Sumatra in December
2004

Mangrove planting area in Ranong,Thailand, the area behind which was protectedfrom tsunami damage

Tale Nok near Ranong,Thailand, which did not have mangroves, wasdamaged by the tsunami.
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Benefits of Mangroves

Fish catches are more abundant thanks to the mangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove are used as feed
for farm animals.
(Gujarat State, India)

Economic Value and Impact on Local Communities from Mangrove
Planting
To the present, mangrove planting has generated diverse benefits such as mitigating and preventing global warming, preserving
biodiversity and contributing to the development of local economies, communities and human resources. However, expressing thespecific economic value created by this project had proved difficult. To determine this value, Tokio Marine & Nichido commissioned
Mitsubishi Research Institute, Inc. to undertake a survey and make assessments based on internationally recognized methods. The
results of provisional calculations show that the total economic value created by the Mangrove Planting Project from April 1999 when thecompany started the planting to the end of March 2014 totaled $33 billion. This project also impacts some 1.25 million people living
where the mangroves are planted or nearby and has generated benefits in terms of improving the lives of residents in thesecommunities and preventing and mitigating disasters. By ascertaining the numerical value of the outcomes of the mangrove-planting
activities, we were able to reaffirm our awareness of the positive social impact of this initiative. Going forward, we will utilize the resultsof this value assessment to improve our Mangrove Planting Project and continue to undertake these activities together with our
stakeholders as we aim to further create value.

Economic Value and Impact on Local Communities from Mangrove Planting

Click on image to enlarge
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Green Gift Project: Educational Support Program in Developing
Countries
We provide educational support for children in areas that we plant mangroves.
Local Community and Social Contribution Activities Supporting People (Participating in Room to Read’s Educational Support
Program in Developing Countries)

Green Gift Project: Environmental Protection Activity in Japan

Tokio Marine & Nichido has been implementing an environmental protection initiative inJapan called the Green Gift Project together with local citizens that includes donations toenvironmental NPOs and other groups and participation in environmental activities in 16
regions of Japan in one year since October 2013.
The project is conducted in conjunction with Japan NPO Center, a specified non-profit
corporation that has received backing from the Ministry of the Environment and is
responsible for the coordination and operation of the entire project. The aim is to provide
children in each region, the leaders of the future, with the opportunity to learn about local
environmental issues and foster a desire to protect the environment. The activities also offer the chance for local NPOs and othergroups to collaborate with new stakeholders such as Tokio Marine & Nichido and its agents. It is also a great chance for the company’s
customer contact branches to meet with environmental NPOs and other members of the local community. By March 2016, Tokio Marine& Nichido had concluded agreements related to environmental protection with local governments and organizations in five regions andconducted activities to protect forests, woodlands, river valleys and the sea in 29 regions that have involved around 7,700 participants(including around 3,000 children).

Environmental Protection Activity in Japan (Green Gift Project) (in Japanese)

Green Gift Project: Ten-Year Restoration Project of the Coastal
Forests of Tohoku Region
We support the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region damaged in the Great East Japan Earthquake.
Local Community and Social Contribution Activities Leading to Safety and Security (Support for the Ten-Year Restoration Project of
the Coastal Forests of Tohoku Region)

Tree-Planting Together with Customers ~PHLY 80K Trees
Initiative~
Philadelphia Insurance Companies (PHLY), which designs, markets and underwrites
commercial property/casualty insurance products in the United States, began the “PHLY
80K Trees” tree planting program in 2015 inspired by Tokio Marine & Nichido’s Green Gift
Project. The PHLY 80K Trees goal was reached with the help of PHLY’s independent
agents, brokers and policyholders and PHLY renewed the program for the second year in
2016. PHLY invited producers and policyholders to enroll in receiving paperlessstatements. The company will use the cost savings to partially fund the planting of 80,000
trees. PHLY employees also raised money to support the initiative and about 50
employees will help plant a portion of the 80,000 trees in 2016.

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In the United States, record wildfires, storms, and other natural disasters have destroyed millions of trees in forests in recent years.
PHLY is on a mission to build healthy forests and ecosystems to provide greater security to communities.
PHLY 80K TREES

Promoting Non-Printing of Insurance Policies
Since February 2013, Tokio Marine Millea SAST Insurance has been implementing an initiative under which customers can view theirpolicies on its website rather than on paper, which has helped reduce paper consumption. In addition, since April 2013, a portion of theproceeds saved through this move is being used to support and participate in the tree-planting activity in Meguri’s Forest in Shonan
International Village, Kanagawa Prefecture, where the company’s head office is located. This project involves dense planting and root
planting of a variety of locally indigenous seedlings, which are the most stable seedlings and capable of survival, to let nature take its
course in restoring the forest to its original shape. By doing so, the project aims to “create a forest that protects life” and thus supports
the community, economy and an enriched society.
Although nurturing the seedlings into a forest takes much time, through this activity, employees, their families and the company are
united as one in increasing awareness of the need to protect the global environment.

First Auto Insurance Eco Mark Certification Acquired for
Financial Products
In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark *1 certification for financial products from theJapan Environment Association (JEA) for its efforts to promote various initiatives in the environment-related field. These included
promotion of the Green Gift Project, dissemination of information on eco-safe driving and accident reduction via the company website,
increased use of recycled parts in auto repairs and premium discount services for hybrid, electric and compressed natural gas vehicles.
In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA, becoming the first company inthe financial industry to receive an Eco Mark award. In granting the award, JEA highly recognized the company's efforts to promote thewidespread use and increase the visibility of Eco Mark-certified auto insurance products (creation of Eco Mark awareness posters andextensive use of the Eco Mark label on auto insurance leaflets and renewal notices) and to offer eco-friendly auto insurance that allows
policyholders to participate in activities to reduce environmental impact through the Green Gift Project. Becoming carbon neutral in its
domestic business activities in fiscal 2009 and fiscal 2010 was another point that was recognized by JEA.

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*1 The Eco Mark environmental label is granted to products that are certified as having less impact on the environment throughout theirlifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented to companies and organizations
proactively engaged in activities to achieve the objective of the Eco Mark project: "Creation of a sustainable society through the wise
choice of environment-friendly products by consumers and environment improvement efforts by companies."

Accident-Related Auto Repairs That Are Friendly to theEnvironment

Tokio Marine & Nichido and Nisshin Fire & Marine Insurance (“Nisshin Fire”) have been
undertaking an initiative to promote environment-conscious auto repairs following
accidents with the cooperation of customers. This initiative, contingent upon the approvalof customers, encourages the repair, not replacement, of parts damaged in an accident or
the use of recycled or rebuilt parts if the damage is beyond repair, to reduce industrial
waste and utilize resources more effectively. Following “The Declaration of the Promotionof the Use of Recycled Parts,” a joint statement made by The General Insurance
Association of Japan and its member insurance companies in October 2011, we havedecided to step up this initiative by generally requiring the use of recycled parts when

Asante environment-conscious auto insurance

repairing company-owned vehicles and encouraging their use in personal vehicles of
employees.
For the same reason, Nisshin Fire provides an environment-conscious auto insurance, Asante, which provides a 10% discount on
insurance premiums if a car repair is done using recycled parts at one of the automobile repair shops specified by the company.
Nisshin Fire Asante (in Japanese)

Auto Insurance Fleet Accident Reduction Assist Rider
We provide a Fleet Accident Reduction Assist Rider to corporate customers in an effort to protect the global environment throughconsulting aimed at reducing accidents.
Promoting Traffic Safety (Auto Insurance Fleet Accident Reduction Assist Rider)

Eco and Safe Driving Diagnosis App Motto, Motto Hashiro
Nippon!
We provide an app that enables drivers to conduct a diagnosis of how safe and eco-friendly their driving is in a fun way.
Promoting Traffic Safety (Eco and Safe Driving Diagnosis App Motto, Motto Hashiro Nippon!)

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Commenced Sales of New Impairment Liability Coverage for
Geothermal Power Generation Operators
Geothermal power generation does not emit any CO2, a primary cause of global warming, which has put it in the spotlight as a low-cost
renewable energy with potential for stable power supply. There are high expectations for the application of this form of energy and thegovernment has even formulated a plan to expand capacity of geothermal power generation facilities three-fold by 2030 compared withcurrent levels.
Against this backdrop, in June 2016 Tokio Marine & Nichido started sales of a “geothermal package plan” that underwrites such risk asproperty risk, construction risk and liability risk from ground surveys to operations for geothermal developers. Within this “geothermal
package plan,” liability risk compensation provides peace of mind to nearby hot spring operators (hot spring union) with regard togeothermal development. This is achieved through compensation for damages if there is a decline in the volume of hot water or achange in hot spring quality in a nearby hot spring area during geothermal development or operation of a geothermal power generation
facility. Such damages include the cost of investigation into the cause, which is covered by the geothermal developer, or lost profit on
the part of the hot spring operator. Payment of the cost for investigating the cause at the stage when a reduction in hot spring volume ora change in spring quality has been objectively confirmed irrespective of the existence or not of liability on the part of the geothermal
developer is a first for Japan.
Tokio Marine & Nichido will continue to contribute to the proliferation of geothermal power through this product going forward.

General flow of geothermal development (model case of 30,000kw power output)

Source: Prepared using basic data for investigating purchase price in FY2013 issued by Resources and Energy Agency of the Ministryof Economy, Trade and Industry(http://www.meti.go.jp/committee/chotatsu_kakaku/pdf/008_02_00.pdf (1.76MB)) (in Japanese)

Sale of Environmental Impairment Liability Coverage

In response to the growing need for ensuring compliance with environmental regulations andmitigating lost profit caused by the emission of contaminants, U.S.-based Philadelphia Insurance
Companies (PHLY) offers environmental insurance products with environmental impairment liability
coverage against various risks, including impairment liability for contamination of the environment, formanufacturers, processing companies, construction companies, environment-related operators,
environmental consultants, pharmaceutical firms, electricians and plumbers, hotel operators and realestate agencies.
These insurance products protect policyholders from impairment liability for damage to third parties
and remediation expenses caused by environmental contamination, thereby contributing to theprotection of the natural environment and the health of local residents while encouraging thepromotion of regional industries.
Philadelphia Insurance Companies Environmental Products (2.3MB)

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First Insurance Product Responding to Carbon Credits
U.K.-based Tokio Marine Kiln has commenced underwriting an insurance product that covers carbon credit eligibility risk from April
2011.
Under the EU Emissions Trading Scheme, companies and investors can purchase the rights in advance to buy carbon credits at a given
price that will be generated as credits at a later date. However, as a result of discussions for reviewing credit certification standards from2012 onwards, concerns have been raised over various aspects such as the emissions reductions of trifluoromethane (HFC-23) andnitrous oxide (N2O) generated from adipic acid production projects no longer receiving approval as credits. In response, Kiln isunderwriting insurance for a major bank to cover this risk. Kiln is focusing efforts on the mechanisms of this insurance within othertrading systems that include an emissions trading system in New Zealand.
Kiln (Carbon Credit Insurance)

Diffusion of Weather Insurance and Microinsurance in India
Tokio Marine Group provides weather insurance and microinsurance (insurance for low-income earners) in India.
Reducing Poverty (Increasing Prevalence of Weather Insurance and Microinsurance in India)

Mega-Solar Package Program
With the launch of Japan's Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning and construction of "mega solar"large-scale solar power generation facilities is surging across the country. In order for businesses to stably operate the facilities,
measures are necessary to evaluate business risks over a long term of 10 to 20 years and from a variety of angles, starting from theinstallation stage.
In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk consulting and insurance
products, the program offers an integrated solution for the risks involved in mega solar projects.

Making Use of Evolving Risk Assessment Approaches in Consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment and soil contamination statusassessment) and 2) arrangement of property and casualty insurance.
In the event of damage from earthquake, tsunami, water, wind, high tide or other natural disasters, mega solar projects may be forced toreview installation expenses or construction times, and business operation following launch may be severely affected.
Based on natural disaster information and knowledge accumulated over years in the property and casualty insurance business, theproduct offers risk consulting services that include a three-stage evaluation of natural disaster risks at planned mega solar installationsites and soil contamination status assessment consulting through means such as site usage history surveys and field investigations. By
incorporating such consulting, mega solar business operators are able to accurately assess the risks that can threaten business
continuity and can effectively carry out necessary investments and measures.

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Arrangement of Appropriate Property and Casualty Insurance at theMega-Solar Project Installation and Operational Stages
As various risks are expected at every stage – from installation to operation – in mega solar projects, appropriate risk management isachieved by analyzing risk factors that can impact project management and by arranging for insurance against each risk. Looking
specifically at risks to installation work, insurance involves compensation for damages in the event of accidents originating in solar
power systems during installation or after completion, including damage to or destruction of solar systems or temporary installations fromcalamities such as fire or lightning, as well as accompanying loss of profits due to delay of operation. Risk hedging against the preceding
factors is possible through erection all risks insurance, delayed start of operations insurance and various forms of liability insurance.
With regard to risks to operation, insurance involves compensation for damages originating in ownership or management of facilities,
including damage to or destruction of solar power systems from calamities such as fire, as well as accompanying loss of profits if
operation is halted. Risk hedging against the preceding is possible through commercial property insurance and various forms of liability
insurance.

The mega solar project flow from installation work to operation

Solar power and other forms of renewable energy are indispensable as new energy sources to support the social infrastructure of the
future. Based on the role that insurance companies bear in society, Tokio Marine & Nichido will support the smooth diffusion ofrenewable energy by providing insurance products and risk consulting services and contribute to the development of a sustainable
society.

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Environmental Consulting
The conventional corporate initiatives for the environment have been primarily passive ones, centered on complying with environmental
laws and ordinances on matters such as pollution prevention. However, besides response to laws and regulations, there is now ademand from society for a proactive response that puts environmental initiatives into practice as a business. There is also a need forcompanies to aim for environmental management that harmonizes the environment with the economy. To help companies realize
environmental management, Tokio Marine & Nichido Risk Consulting supports the drafting of environmental strategy, including
environmental management philosophy, environmental targets and medium- and long-term planning, while taking into account clients’management strategies.
Tokio Marine & Nichido Risk Consulting (Environment) (in Japanese)
Tokio Marine & Nichido Risk Consulting (Environmental Management Consulting) (in Japanese)232

Local Community and Social Contribution Activities
Leading to Global Environmental Protection
Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing different local community and social contribution
activities around the world. These activities emphasize voluntary engagement by employees and tie-ups and collaboration with NPOs
and other groups.

Mangrove Planting Tours

Since 1999, Tokio Marine & Nichido has been promoting its Mangrove Planting Project in Southeast Asia and other countries andregions and conducting a volunteer tour to plant mangrove trees about once a year. Tokio Marine Group employees, agents and retired
employees as well as their families participate in these tours as volunteers to plant mangrove seeds and saplings with local residents
and children and visit villages and elementary schools in respective regions to promote international exchange. As of March 2016, wehave conducted 16 mangrove planting volunteer tours, in which a total of approximately 500 members have participated.

Global Environmental Protection through Products and Services (Green Gift Project: Mangrove Planting)Green Lessons: The Mangrove Story
As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has provided Green Lessons: The Mangrove
Story, an environmental education program for children in elementary and special needs schools. Employee and agent volunteers visit
these schools and give lectures on the theme of “prevention of global warming and preservation of biodiversity,” in which they tell stories
about mangrove planting. Children participating in these lessons receive flowerpots made from recycled uniforms.

As of March 31, 2016, the Group visited around 730 elementary and special needs schools throughout Japan and provided Green
Lessons to more than 50,000 children. We will continue conducting these lessons nationwide as a place for children, the leaders of
tomorrow, to think for themselves about the environment.

Laboratory for the Future (Green tuition fee) (in Japanese)233Children’s Environmental Award and Iriomote Island Eco
Experience Tour

Since 2008, Tokio Marine & Nichido and The Asahi Shimbun Company (newspaper) have co-hosted an environment-themed illustrationand essay contest, the Children’s Environmental Award program, as one initiative to raise environmental awareness among elementary
school children who will take the lead in the future and, in turn, raise awareness among society as a whole. For the eighth Children’s
Environmental Award in fiscal 2015, we received 4,150 works from children all over Japan. We invited the winners of the contest andtheir parents to join the Iriomote Island Eco Experience Tour.

The Iriomote Island Eco Experience Tour is conducted under the supervision of Shigeyuki Baba, Professor Emeritus, University of the
Ryukyus. He is also a judge of the Children’s Environmental Award and has been providing support to Tokio Marine & Nichido’s
Mangrove Planting Project. Participants learn about the importance of preserving the global environment through a program of events
that includes exploring a mangrove forest, engaging in tree planting and mangrove dyeing, while receiving explanations from specialists.
The children who participated in the tour saw mangrove trees and crabs in the tidal flat and understood what unspoiled nature would
look like, and enjoyed activities not available in their home towns.

Tokio Marine & Nichido (Children’s Environmental Award) (in Japanese)

Collaborative Afforestation Efforts in Kochi Prefecture: Tokio
Marine & Nichido’s Forest for the Future

In May 2009, Tokio Marine & Nichido concluded a five-year partners agreement with Kochi Prefecture, Aki City and the Eastern Kochi
Forestry Association to promote afforestation in Aki City under the prefecture’s Collaborative Afforestation Project with Environmentally
Advanced Corporations (the five-year agreement was renewed in May 2014). The forest covered under the agreement has been named“Tokio Marine & Nichido’s Forest for the Future.” Every year, we conduct a volunteer tour for Group employees and agents including
their families to experience tree thinning and socially interact with local residents. A total of 49 members participated in the seventh
Tree-Thinning Forestry Volunteers held in November 2015. Participants felt that it was a project that emphasizes ties with the local
community and understood that much human intervention was required to maintain the forest in a healthy state.

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Marunouchi Citizens Environmental Forum

Every year, Tokio Marine & Nichido holds a social and environmental awareness seminar, the Marunouchi Citizens Environmental
Forum, jointly with Mitsubishi Corporation. At the 57th forum held in fiscal 2015 at MARUCUBE in the Marunouchi Building in Chiyoda
Ward, we invited Takeshi Okada, former head coach of the Japanese national soccer team, who gave a lecture entitled “Earth, themiracle planet” that concerned personal activities conducted for the environment and education and action through sports, beginningwith participation in Furano Nature School. A total of 115 people from inside and outside the company attended, with some commenting:“It was good to know the depth of people’s feelings toward the environment,” “I broadened my knowledge on the global environment,” “I
hope to discover what I can do, no matter how small,” and “I would like to leave something for the next generation.”

GREENPHLY Environmental Awareness Program

U.S.-based Philadelphia Insurance Companies (PHLY) has been encouraging its employees to take part in initiatives to protect theenvironment in the workplace, home and local community in order to leave behind a beautiful environment for the next generation. One
such initiative is the employee-driven environmental awareness program called GREENPHLY, which involves support of environmental
protection activities by individuals and communities as well as various efforts to reduce environmental load in the office with the aim ofminimizing environmental burden in business activities.

The three main activities under GREENPHLY in fiscal 2015 were the reduction of environmental load through business activities,
environmental education and awareness-raising activities, and efforts in connection with community outreach. Activities included
collecting 1,187 used coats from 27 offices and donating them to those in need through an NPO. The company also donated US$27,500
to an environmental NGO in the United States that undertakes initiatives to minimize coat disposal.

GREENPHLY

Participation in Earth Day Events
Employees at U.S.-based PHLY conducted various activities to promote Earth Day 2015 as part of GREENPHLY, an employee-driven
environmental awareness program. Approximately 900 employees donated US$7,675 toward the protection of forests damaged bynatural disasters as part of the PHLY 80K Trees campaign. Further, 23 employees from the head office took part in volunteer events that
included local cleanups and the removal of non-native plants from a park.

235

In addition, Tokio Marine Hong Kong held Dress Black Day at work as part of Earth Day on March 27, 2015. In order to raise awarenessof Earth Day 2015 and the need for global environmental protection, many employees dressed in black, with work lights and computer
monitors turned off at lunchtime.

Global Environmental Protection through Products and Services (Tree-Planting Together with Customers ~PHLY 80K Trees
Initiative~)

Participation in Environmental Protection Activities in Thailand

In Thailand, with the aim of restoring the bounty of nature to forests that are damaged in the frequent floods that occur, Tokio Marine
Insurance (Thailand) has been implementing a project entitled LOVE Tokio Marine & Nichido for the Protection of Forests and Water
since 2007. In line with the intentions of an initiative led by Thailand's former King Bhumibol, efforts are being made to expand forest
areas in conjunction with a local development organization and also to execute measures to prevent flooding such as by building levees
in the upstream area of the river together with local youths.

Environmental Enlightenment Tour for Children in Hong Kong

Every year since 2007, Tokio Marine Hong Kong, in cooperation with the Hans Andersen Club, an association that supports children’s
health and growth, undertakes an activity to invite underprivileged children to an environmental enlightenment tour. In 2015, November
28 was designated as Group CSR Day, which involved a tour on Lamma Island. Some 32 volunteer employees led 48 children withlessons on the environmental and observation of the beautiful landscape around the island. The group also had a good time eating theirlunch together.

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Collecting Trash for Recycling in Hong Kong

Tokio Marine Hong Kong introduced trash boxes exclusively for recycling in June 2015. The initiative involves collecting paper, plastic
and metal that can be recycled. In the six months to December, a huge amount of recycled trash was collected, including 1,417kg of
paper.

237

Core Theme 3: Supporting People

In Japan, the importance of responding to the nursing and health needs of the elderly is increasing due to the low birth rate and aging
society. There is also growing demand to create societies in which people in underprivileged circumstances and those with disabilities
can live with peace of mind in the community as economies and societies become more sophisticated and globalization progresses. In
addition, there are calls for the acceptance, promotion and utilization of diversity in such areas as gender, age and nationality. On a
global scale, the reality is that there is growing income disparity, increasing unemployment among youth, poverty and unequal
opportunities for education based on gender.
Tokio Marine Group has set “Supporting People” as a core CSR theme in order to take up the challenge of resolving these issues. To
this end, we will promote local community and social contribution activities supporting people through the growth of young people andsupport the elderly, persons with disabilities and athletes as well as the development and utilization of a wide range of human resources
through diversity and inclusion.

Local Community and Social Contribution Activities Supporting People
In terms of initiatives for the growth of young people, we support orphans of car accidents through foundations, participate in Room to
Read’s educational support program for girls in developing countries, provide scholarship support and make visits to various social
welfare institutions in different countries around the world. Tokio Marine Group employees also actively take part in courses related tonursing skills and dementia.

Development and Utilization of Diverse Human Resources
We conduct honest and fair personnel affairs for Group employees irrespective of gender, age, nationality or any other factor, strive todevelop human resources to be the most successful company where people can grow and develop and make use of diverse personnel
that includes employing persons with disabilities and encouraging the active participation of women. We are also taking steps to reformworking styles so as to foster a corporate culture with mutual respect for the sustainable growth of both the company and individuals andfor diverse values. Other efforts focus on health management and occupational health and safety toward maintaining and enhancing thehealth of employees who are the driving force behind the creation of a “Good Company.”238

Supporting Health and Longevity Society
We are contributing to health and longevity society through such means as providing products and services that anticipate the changing
social environment and customer needs, activities to raise awareness about cancer and offering advice through medical professionals.
In Tokio Marine Group, a global insurance group, CSR-minded individuals with integrity and compassion are taking on active roles
worldwide. For us who handle the intangible product of insurance, people and the trust built with them are everything. We will continue
valuing and supporting people with the aim of being a “Good Company” that is trusted by everyone and society.

Value Creation

Developing employees and partners who support and bring a virtuous cycle to local communities and society

Example of CSR approach (Supporting People)

Local Community and Social Contribution Activities Supporting People
Development and Utilization of Diverse Human Resources
Supporting Health and Longevity Society239

Local Community and Social Contribution Activities
Supporting People
Tokio Marine Group employees around the world voluntarily take on local community and social contribution activities under the theme“Supporting People” that include the growth of young people and support of the elderly and persons with disabilities.

Growth of Young People

Social Contribution Activities through Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims as helping young people grow,encouraging international cultural exchange and promoting sports in the local community.
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated a scholarship program in 1941. The foundation
provides scholarships to students at Japanese universities and graduate school exchange students from ASEAN nations and assists
academic studies by researchers.
Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance to elementary school and junior highschool children orphaned through traffic accidents and for educational research by educators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports activities among the public to help bringbright and enriched lives to the people of Japan. The two facilities owned by the foundation, Nasu Sports Park and Toda Boathouse (awater sports facility), are used by a wide range of groups from young children to senior citizens. The foundation is also involved in local
support exchange events planned by members of Tokio Marine & Nichido's sports teams and charity concerts given by the company's
orchestra.

Overview and Activities of Each Foundation
Public Interest Incorporated

SummaryFoundation

Activities in Fiscal 2015

Provides scholarships andeducational training assistance tostudents at Japanese universities

Provided a total of 51.24 million yen to

Tokio Marine Kagami Memorial

and graduate school exchange

84 new and existing scholarshipFoundation

students from ASEAN nations

students and 8.3 million yen in aid to

Provides academic research aid

seven research aid projects

and earthquake research aid toyoung social science researchers
Financial assistance for education

Tokio Marine & Nichido
Educational Development Fund

Provides assistance for educators andand research: 147 cases

to children orphaned through traffic

Scholarships for children orphaned

accidents

through traffic accidents: 107
individuals
Number of persons using Nasu Sports

The Tokio Marine Sports

Promotes sports activities in local

Park: 53,928

Foundation

communities

Number of persons using Toda
Boathouse: 6,442
240

Tokio Marine Kagami Memorial Foundation scholarships for exchange students from ASEAN nations (in Japanese)
The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)
Tokio Marine & Nichido Educational Development Fund (in Japanese)

Programs for Children (Delivery of Lesson Programs andEnvironmental Education)
We encourage children who will take the lead in the next generation to think about environmental issues and disaster preparedness
through our lesson programs delivered to schools and other environmental initiatives.

Disaster Prevention Lessons
Green Lessons: The Mangrove Story
Children’s Environmental Award and Iriomote Island Eco Experience Tour
Development of a Learning Program to Think about Business Strategies and Risk Management

Ashinaga Charity & Walk

Tokio Marine & Nichido and Meiji Yasuda Life Insurance Company jointly held a charity walk event, Ashinaga Charity & Walk. From
Tokio Marine & Nichido, a total of 1,701 employees and their families participated in this event at 55 venues across the country, either
held as My Walk organized by Meiji Yasuda Life Insurance Company or P-Walk 10 organized by Ashinaga, an organization providing
educational support for children who have lost one or both of their parents. A portion of their participation fees was used to support
orphans as described below.

(1) Donated to Ashinaga to be used for the following purposes to support orphans:Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by the Great East Japan
Earthquake
Scholarship loans for orphans who want to attend high school, university, junior college or other educational institution
Support for Ashinaga’s scholarships for international students(2) Allocated as financial assistance to orphans living in prefectures affected by the Great East Japan Earthquake through donations
to orphan support funds241Cooperating with the NPO Association for Assistance toChildren Orphaned in Traffic Accidents

Nisshin Fire supports children who have lost one or both of their parents in traffic accidents through the NPO Association for Assistanceto Children Orphaned in Traffic Accidents.

The company held a charity bazaar with second-hand books and CDs collected from employees and allocated the proceeds for
donation. In fiscal 2015, a total of 146,663 yen was donated to the association.

Going forward, the company will continue supporting children orphaned in traffic accidents through this association.

Supporting Child Line Support Center Japan

Tokio Marine & Nichido has invited Kumi Ota, Secretary-General of the specified NPO Child Line Support Center Japan, to give alecture about the organization’s activities every year since 2012. She discusses some of the anxieties and other issues brought up by
youths through Child Line, a dedicated phone line that children can call free of charge from anywhere in Japan. After this, Tokio Marine
Group employees serve as volunteers for delivering cards inscribed with the Child Line telephone number to children. Employees from
Tokio Marine Asset Management and Tokio Marine Business Support volunteer for sending the cards to the children.

Child Line

242

Serving as a Special Sponsor of the JOC Junior Olympic Cup
Swimming Tournament

Tokio Marine & Nichido started providing support to the Japan Swimming Federation as one of the initiatives undertaken tocommemorate its 110th anniversary in 1989, with this year marking the 28th year of support. Specific efforts include serving as a special
sponsor of the National JOC Junior Olympic Cup Swimming Tournament held twice a year and providing support for the costs ofattending overseas competition and of training camps for Junior Olympic athletes. The company contributes to the healthy growth ofyoung people who will represent the future by promoting swimming (Tokio Marine & Nichido is a Tokyo 2020 Gold Partner (non-life
insurance)).

Go! Go! Junior Swimmers! (in Japanese)

Campaign to Deliver Picture Books

Tokio Marine Group participates in the Campaign to Deliver Picture Books undertaken by Shanti Volunteer Association. Through thisactivity, picture books are sent to children in such countries as Cambodia, Laos and Myanmar who have fewer opportunities to enjoy
picture books due to reasons that include conflict and the impact of national policy. The volunteer work entails affixing printed text thathas been translated into different languages into Japanese picture books. Participants gathered in a meeting room and cut up andpasted the translated text into picture books while reading each other’s books in a congenial atmosphere. On the last page of each
picture book, participants signed their names in the local language, thinking about the smiling children who will receive these books.

In fiscal 2015, a total of around 290 Group employees participated, and the finished books were sent through Shanti Volunteer
Association to libraries and schools to which the librarians and teachers who took part in training courses by the association belong.

Shanti Volunteer Association (in Japanese)

243

Participating in Room to Read's Educational Support Programin Developing Countries

Tokio Marine & Nichido has participated in the educational support effort led by the international NGO Room to Read since fiscal 2010.
Over the six years from fiscal 2010 to fiscal 2015, the company donated about USD100,000 annually, providing educational support fora total of about 1,400 girls to help them attain independence in the future and offering a study environment for children by opening 17
reading rooms in India, Bangladesh and Vietnam.

For girls not attending school for economic reasons or because they are tied to household duties as a result of their parents’ lack ofunderstanding, the program offers financial aid for tuition fees and endeavors to convey the importance of education to their families
through home visits. These efforts have allowed girls to continue their education, with many achieving excellent performance in theirschoolwork to make their dreams a reality.

India, Bangladesh and Vietnam are three mangrove planting regions covered under the company’s ongoing Mangrove Planting Project
initiated in 1999. Through the Mangrove Planting Project and educational support program, Tokio Marine & Nichido thus carries out thedual-purpose global social contribution activities of nurturing both trees and people.

International NGO Room to Read

Participating in the TABLE FOR TWO Charity Initiative Aimed at
Achieving an Optimal Food Balance in the World
Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has been offering a TABLE FOR TWO menu in the employee
cafeteria at its head office.

TABLE FOR TWO is an initiative to donate a part (usually 20 yen) of the price of a lunch offered in a company cafeteria to school meal
programs in developing countries.

Of the total world population of almost seven billion, one billion people suffer from hunger while another billion are experiencing obesityand other diet-linked, lifestyle-related diseases. To eliminate this serious food imbalance, the TABLE FOR TWO initiative was launched
in Japan in fall 2007. The amount of 20 yen donated from every lunch is equal to one school meal in developing countries. Thus, thename "TABLE FOR TWO" came from the idea that each of us in a developed country shares a table with one child in a developing
country. We are having lunch together, beyond time and space.

244

Overview of TABLE FOR TWO in Tokio Marine & Nichido
Location

Employee cafeteria at the head office

MethodPurchasing a 580-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20 yen
through the NPO TABLE FOR TWO International, which will be used to buy school meals forchildren in developing countries

TABLE FOR TWO

Educational Assistance for Children in China

Since 2009, Tokio Marine Group has been collaborating with the All-China Youth Federation to support children of migrant workers(children living in farming villages while their parents work in the city). We have established support facilities in over 200 locations
throughout China, and Group employees engage in various volunteer activities every year.

In fiscal 2015, 22 employees, including Kunio Ishihara, advisor at Tokio Marine & Nichido, held volunteer activities at an elementary
school in China’s Tianjin Province. It was a lively interchange that included awareness-raising activities based on the theme of safety
precautions with around 40 children on school grounds and in the classroom.

Concluded Educational Support Agreement for Elementary
School Students
Tokio Marine Newa Insurance of Taiwan has conducted volunteer activities to help children at a local elementary school located near its
head office safely cross the road for the past 10 years since 2005. An educational support agreement was concluded with the school in2014 based on the relationship of trust built up over such a long period. The company will contribute to the growth of the children at theschool, which boasts over a 100-year history, and the advancement of the region’s culture through such means as creating educational
materials for art class, upgrading the school’s equipment, holding concerts in the community and supporting children with disabilities.

245

Support for a Charity Marathon in the Republic of Sierra Leone
in Africa
U.K.-based Tokio Marine Kiln has been supporting the U.K. charity organization Street Child since 2012 when it starting serving as asponsor of a charity marathon in Sierra Leone as part of its 50th anniversary celebration. The Sierra Leone Marathon is a flagship eventof Street Child that aims to return their families children who have been living on the street due to the civil war that came to an end in
2002 and the recent Ebola crisis and provide them with an education. Children’s education has become a critical social issue linked tothe survival of the country where half of the population is under the age of 18 and the literacy rate sits at only 40%. Some 32 Tokio
Marine Kiln employees have participated in the marathon since 2012, raising a total of GBP250,000 in contributions that include
matching donations made by the company. (Six employees took part in 2014 and raised approximately GBP29,000). The donations
have been used to help run the Every Child in School program aimed at building schools and making sure all children receive an
education.

Scholarship Program for Children in Thailand and VisitingChildren’s Facility with Scholarship Students
For 11 years, our Group companies in Thailand, including Tokio Marine Insurance (Thailand), have supported a scholarship program of
the National Council on Social Welfare of Thailand. In 2015, scholarships were provided to a total of 90 junior and senior high school
and university students. A scholarship conferment ceremony was conducted by the 15 employees of Tokio Marine Insurance (Thailand),and together with all scholarship students, they visited a facility for physically challenged children afterwards to serve as volunteers. The
purpose of such a visit is to give scholarship students an opportunity to experience giving to others and helping those in need.

246

Celebrity Chef Day with Children in Malaysia

Malaysia-based Tokio Marine Life Malaysia hosted “Celebrity Chef Day” on Mother’s Day weekend in collaboration with Make-A-Wish
Malaysia, an organization supporting children with life-threatening medical conditions. Ten company volunteers served as chefs
alongside 20 children to enjoy cooking. The activity aims not only to realize the dreams of the children but also to raise the motivation of
employees to engage in CSR activities.

Support for Social Welfare Institution for Children in Brazil

Employees from Tokio Marine Brazil Seguradora of Brazil visited an institution for children with disabilities as part of Children’s Day
celebrations in October 2014 with the cooperation of Association for Assistance to Disabled Children (AACD). They donated toys andgames and conducted events for the children to enjoy. In addition, BRL200,000 (approximately 7.8 million yen) raised by employees andagents, the highest amount yet, was donated to the association.

In order to further promote the support activities, over 100 employees participated as telephone operators and took donations for atelevision program called Teleton, in which AACD asks for donations.

247Support of the Elderly, Persons with Disabilities and Athletes

Courses to Foster Support for Dementia Care – Properly
Understanding Dementia and Providing Support Activities

Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which is promoted by the Ministry of Health,Labour and Welfare and the nationwide Caravan Mate Liaison Council, and conducts courses to foster support for dementia care as avolunteer activity to support the safety and security of local communities and families. With the ultimate goal of creating neighborhoods
where people with dementia and their families can live with peace of mind, the program is designed so that employees who take thecourse have the correct knowledge about dementia to share with friends and families as well as support and give compassionate
consideration to people with dementia and their families in work and private life.

During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo, attendees watched a DVD, listened to alecture given by an employee (called a “caravan mate”) who has received special training on this subject and participated in a roleplaying session. As of March 2016, a total of around 4,000 Group company employees have participated in this educational programand become supporters for dementia care. We intend to promote this program further, as it gives us a good opportunity to deepen our
understanding of the aging population and dementia and think about how we accordingly deal with our customers and our own families.

Million-Supporter Caravan for Dementia (in Japanese)

Concluded Agreement Related to an Elderly Watch Support
Network Project
Tokio Marine Assistance concluded an agreement related to an elderly watch support network project in Shinagawa Ward, Tokyo, in
November 2015 with the Shinagawa Ward Council on Social Welfare. The project aims to ensure the early discovery of abnormalchanges in elderly persons living alone to prevent unattended deaths.

The company utilizes its excellent phone response skills amassed in the course of its core business and employees serve as volunteers
for making regular calls to the elderly as part of a service confirming their safety being implemented by Shinagawa Ward’s “Sasaeai
Hotto Station”*. Employees make phone calls to the homes of elderly persons around once or twice a month and if there is no answer orthey detect an abnormal change during the conversation they immediately report it to “Sasaeai Hotto Station” so that the situation can

248be dealt with as smoothly as possible. In fiscal 2015, the volunteer service was implemented 22 times by a total of 22 employees. In
fiscal 2016, the company is looking into increasing the number of elderly living alone to whom will they make regular calls. This activity
will be continued going forward in an effort to contribute to the local community.

* A consultation service established by Shinagawa Ward to ease the anxieties of elderly persons living alone so that they can continue
living in a familiar environment

Visited Elderly Care Facility to Celebrate Singapore’s 50th
Anniversary

Tokio Marine Group companies in Singapore, including Tokio Marine Asia, held an event to celebrate 50 years since the founding ofSingapore with 53 residents of an elderly care facility on its premises. Some 45 employees took part as volunteers in staging a numberof programs that included fun games and drawing pictures on the walls of the home. The initiative served to brighten up the facility andinspire a cheery atmosphere in addition to helping to pass along the spirit of Singapore’s founders to the young generation who
participated as volunteers thanks to the interchange that transcended generations.

Holding a Seminar on Caregiving Skills
Tokio Marine & Nichido invited employees of Tokio Marine Nichido Better Life Service as lecturers and held a Seminar on Caregiving
Skills at its head office. It is a basic seminar on caregiving skills, which aims to make participants “persons who can provide a little bit ofhelp” when dealing with the elderly and people with disabilities.

About 22 employees from Tokio Marine & Nichido and Group companies participated in the seminar. In addition to an elderly simulation
program to experience elderly people’s vision, hearing and other physical functions, the seminar provided tips on caregiving and points
to be noted when giving assistance and taught participants simple sign language and Braille. Many participants felt ready and eager tohelp the elderly and persons with disabilities.

Learning Braille

Elderly simulation program249

Collaboration with the Japan Deafblind Association

The Japan Deafblind Association is engaged in activities to support people with hearing and vision impairments across the country.
Their activities include dispatching sign language interpreters and helpers, training interpreters and publishing a biannual magazine forthe hearing and visually impaired. Tokio Marine & Nichido has become a supporting member of the association since 2008. At theassociation’s annual national conference, which is held for the purpose of promoting exchange among people with these impairments
and improving the skills of sign language interpreters and helpers, employees working in offices and branches in respective areas serve
as volunteer staff to cooperate in running the event. In fiscal 2015, about 38 employees from the Shizuoka region provided support forthe organization’s 24th national conference in Shizuoka City.

Japan Deafblind Association (in Japanese)

Appointed as a Gold Partner (Non-life Insurance) of the Tokyo
2020 Olympic and Paralympic Games
Tokio Marine & Nichido was appointed as a Gold Partner of the Tokyo 2020 Olympic and Paralympic Games (the “Tokyo 2020 Games”).
We support the Tokyo 2020 Games and Japan Olympic and Paralympic teams as a non-life insurance company. We are a “Tokyo 2020Gold Partner,” the highest tier of the Tokyo 2020 domestic sponsorship program.

Tokio Marine Group sets customer trust as the foundation of all its activities and upholds a corporate philosophy of contributing to thedevelopment of an affluent and comfortable society as well as a prosperous economy by providing “safety and security” to its customers.
Based on the desire to contribute to the healthy development of young people and of sports in Japan, we have supported sports invarious ways. Examples of such initiatives are Tokio Marine & Nichido’s Gold Partnership for the Tokyo 2020 Games since 2013 andofficial sponsorship of the Japan Swimming Federation or support of the Special Olympics Nippon Foundation. We will support thechallenges of athletes, people and society as a Tokyo 2020 Gold Partner together with other partner companies not only for the successof the Tokyo 2020 Games but also for making the hosting and success of these games a glorious cornerstone for Japan’s future 100
years from now.

250

Cheering and Volunteering at Sports Events for Disabled
Persons

Tokio Marine & Nichido supports the Tokyo 2020 Olympic and Paralympic Games as a Tokyo 2020 Gold Partner (non-life insurance). As
for the Paralympic Games, the company supports athletes striving to overcome the challenge of disability and is enhancing opportunities
for employees to provide support and volunteer at sports events for the disabled. In May 2016, we started sponsoring Japanese ParaSports Association (JPSA) to this end. Employees from around Japan conduct volunteer activities and go to cheer on athletes at the2016 Japan Para Championships, which are sports events for disabled persons held regionally.

Collaboration with the Special Olympics Nippon Foundation

In support of the Special Olympics Nippon Foundation’s vision of creating a society where people with and without disabilities
understand and respect each other’s differences and live and grow together, Tokio Marine & Nichido became an official sponsor of thefoundation in fiscal 2005 and has been supporting its activities by providing funds and volunteers. Additionally, Tokio Marine Group
undertakes a year-round volunteer activity to create good luck bracelets to show our support to athletes of the foundation. In 2015, a
total of about 1,800 employees joined this activity.

In addition, around 32 employees took part in the Special Olympics Nippon National Winter Games held in Niigata in February 2016 asvolunteers.

Special Olympics Nippon Foundation (in Japanese)

Support of Special Olympics in the United States251Safety National Insurance of the U.S.-based Delphi Group cooperates as an annual sponsor of the St. Louis Metro Area Special
Olympics Spring Games for athletes with intellectual disabilities and its employees serve as volunteers. The employees provided theathletes with various types of support that included individually attending to each athlete as partners, escorting them to their events tomake sure they were on time and providing assistance with the events, eating lunch together and going to the award ceremony venue
together. Around 2,000 people come together for the games every year, including athletes, coaches, families and escorting volunteers.
The event serves not only to help athletes with disabilities get in shape and inspire courage and joy but also fosters technical exchange
and friendships between athletes and with their families and local citizens.

Other Support

AED Workshop to Practice Life-Saving Skills

Tokio Marine Group provides a workshop to practice using Automated External Defibrillators (AEDs) and to perform cardiopulmonary
resuscitation (CPR). Around 1,000 employees from Tokio Marine Group attended the workshop in fiscal 2015. Through the workshop,
participants have realized that they do not have to be an expert to perform CPR and gained enough confidence to take action rather
than just standing by in case of an emergency.

Standard First Aid Course to Practice Life-Saving Skills

In cooperation with the Marunouchi Fire Station of the Tokyo Fire Department (TFD), Tokio Marine & Nichido provided a workshop tolearn standard first aid at its head office. Over the course of two training courses, lecturers from the fire station taught about 36
employees from Tokio Marine & Nichido and Group companies how to use AEDs, perform CPR, prevent suffocation and stop bleeding.
At the completion of these courses, participants received a first aid skills certificate issued by the TFD Fire Chief. Participants learned
correct first aid techniques and gained confidence for responding to an emergency.

252

Providing Support to Himawari no Kai

Tokio Marine & Nichido and Tokio Marine & Nichido Life have been supporting the NPO Himawari no Kai since 2011. Himawari no Kai is
an NPO approved by the Cabinet Office, Government of Japan that was established in 1997 with the aim of assisting expectant mothers
and their families. The organization's most notable activity is increasing public recognition of its Maternity Mark. Moreover, it hands out
traffic safety stickers bearing this mark to protect new mothers from traffic accidents. By supporting the organization, we will further
contribute to the creation of local communities and society where expecting mothers and their families can live with peace of mind.

Himawari no Kai (in Japanese)

Working Together with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations across the country and works to build asystem of mutual assistance in each local community with the ultimate goal of “building a new society in which all people can develop a
close rapport with each other.” Tokio Marine & Nichido empathizes with this organizational philosophy and partners with the foundation.

National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)

Winner of Best of Bermuda Award for Local Community Efforts
The Bermuda Branch of Tokio Millenium Re won the Best of Bermuda award for 2014 issued by The Bermudian magazine. This award
was established 24 years ago to be given to individuals and organizations recognized for contributing to the local community by themagazine, which boasts an 84-year history in communicating various pieces of information from the region. The award is becoming
increasingly well known every year in the country. The final winners are selected by a review panel of 20 people following a public ballot.
Tokio Millenium Re won the Best Corporate Citizen award mainly in recognition of its support activities for youth and their families.

253

Conducted the Day of Giving Volunteer Event
To demonstrate the spirit of community and social contribution, Tokio Millenium Re closed all of its offices around the world to hold avolunteer event called the Day of Giving. In Zurich, employee volunteers held an educational support activity for children in a local
elementary school. The same as last year, employee volunteers in Bermuda joined the restoration work of a historic prison, which is now
part of a national museum, helped with gardening at a facility for persons in need and painted the walls of a building. In the United
Kingdom, employee volunteers engaged in such activities as supporting a hospice for children and providing assistance at a farm topromote the protection of animals. The event was one way for employees working around the world to give back to the community while
also fostering active teamwork within the respective companies.

Annual Day of Service―Volunteer Day

Based on the spirit of being a “Good Company,” Safety National of the U.S.-based Delphi Group holds a volunteer day called Annual
Day of Service each year to promote an initiative in which employees are allotted three hours of work time to engage in local communityand social contribution activities. Employees have spent a total of 2,394 hours since starting the initiative in 2014 conducting support
activities for thousands of people, including those who have lost their home, households in need of relief from abuse, elderly persons
seeking someone to talk with and people requiring help with cleaning and tidying, through 39 social contribution related organizations.

Participating in a Charity Band Competition

At Safety National of the U.S.-based Delphi Group, employee volunteers participated in a charity band competition held in the local
community in September of each year. In this competition, people vote for the best performance via donations. With support from254

colleagues, friends and families, an employee band from the company has won the competition for the past five years after receiving thelargest amount of donations from the audience. The donations collected have been made to over 170 NPOs through a local support
organization.

Contribution to the Hawaiian Community
U.S.-based First Insurance Company of Hawaii aims to make Hawaii into a lively community filled with dynamism by taking a leadershiprole in the local community and taking on regional and social contribution activities. The company made a contribution to the local
community and society through a number of initiatives in 2015.

Delivered over 500 meals to the elderly in need of care through a food delivery program called Meals on Wheels.
Conducts a free-of-charge child seat safety verification service through company experts on the fourth Friday of every month .
Set up a flowerbed at an elementary school and painted it to coincide with "Make a difference day," a day set aside for local andsocial contribution in the Hawaiian community on October 10, 2015.
The company also collected over USD48,000 worth of donations from fundraising events and from individuals and used it through
Aloha United Way, an organization that supports people in need of support in the local community. Including this initiative, a total of
USD600,000 was donated to various NPOs in 2015.

255

Development and Utilization of Diverse Human
Resources
In order to maximize the potential of our human resources in supporting global business expansion, the Company is working to develop
human resources who bring forth a positive cycle of growth and performance / work and life. Management relating to the development
and utilization of human resources is controlled by respective personnel departments at Group companies and at the Group level byexecutive officers in charge of personnel at Tokio Marine Holdings. The implementation status is monitored via the Board of Directors
and Management Meetings of respective Group companies.

Fair and Honest Personnel Affairs

Development of Human Resources

The Tokio Marine Group aims to “continuously build an

Tokio Marine Group considers its employees to be its

open and dynamic corporate culture that enables eachmost valuable assets and is aiming to enhance theand every employee to demonstrate his or her creative

growth of each employee and boost the collective

potential” and to enhance employee motivation bycapabilities of the organization through comprehensive

promoting a transparent and fair personnel system.

employee training centered on on-the-job training(OJT) and ongoing support for self-development.

Utilizing Diverse Human Resources

Reform of Working Styles Given changes in family and community environments

Tokio Marine Group promotes diversity throughout thesurrounding employees, Tokio Marine Group has beenGroup by progressively moving forward in promoting

striving to reform working styles with the aims of

the employment of persons with disabilities,

driving sustainable growth of the company andencouraging female employees to take active roles

employees and fostering a corporate culture in whichand creating a workplace in which older employees

employees respect each other’s diverse values.

with a wealth of knowledge and experience can takeactive roles.

Health Management andOccupational Health and Safety Each Tokio Marine Group company has been making
efforts to create an environment in which employees
can work with enthusiasm by providing both physicaland mental health care for its employees.

256Fair and Honest Personnel Affairs
Tokio Marine Group aims to enhance employee motivation by promoting a transparent and fair personnel system. The Group alsoendeavors to realize a corporate culture in which all employees respect human rights through various initiatives such as human rights
training.

Fair and Honest Personnel Affairs
Tokio Marine Group respects human rights and accepts diversity of nationality, gender, age and other attributes based on the Tokio
Marine Group Corporate Philosophy to “continuously build an open and dynamic corporate culture that enables each and every
employee to demonstrate his or her creative potential.” Moreover, Tokio Marine Group maintains a transparent and fair personnel
system and fully implements a performance-based pay system in an effort to enhance employees’ job satisfaction and motivation inorder to increase productivity and corporate value through response to changes in the environment and appropriate management of
personnel and labor risks.

CSR Performance Data (Number of employees, basic employee data, etc.)

Raising Employee Satisfaction Levels
Once each year, Tokio Marine & Nichido implements an employee attitude survey covering all employees to ascertain employee
satisfaction levels. We learned from the survey in fiscal 2015 that overall employee satisfaction is high. We will consider employee
needs based on the results of the survey, use this information in discussing future personnel measures and provide this as feedback fororganizational management to further raise employee satisfaction.

CSR Performance Data (Employee attitude survey)

Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faith negotiations and consultations with labor
unions on a wide range of topics, from payroll and human resources systems and occupational health and safety to management
policies, to maintain and improve the sound development of the company and the working conditions of union members.

CSR Performance Data (Labor union participation rate)257

Development of Human Resources
Tokio Marine Group believes harnessing the power of its people to be indispensable to become a “Good Company.” The Groupharnesses a spirit that has been cherished by our predecessors since our earliest days that focuses on the five areas of taking onchallenges, openness and dynamism, customer orientation, social contribution (contribute to society and people) and a global
perspective, which form the basis of human resources development. We provide various opportunities to foster a corporate culture inwhich each employee can embrace change and constantly continue to grow.

Aiming to be the Most Successful Company in Japan Where
People Can Grow and Develop
For Tokio Marine Group, people and the trust built up by those people are the source of all of our competitiveness, and thus humanresources development is an extremely important theme. In order to become a company which provides customers with a sense of
security, is selected by customers and constantly grows, as stated in our mid-term business plan, Tokio Marine & Nichido aims tobecome the most successful company in Japan where people can grow and develop. We are also creating a framework within our
corporate systems that supports self-help in order to meet the idea that each employee has the desire to grow.
Each Tokio Marine Group company is building skill development programs and personnel systems appropriate for the characteristics oftheir respective offices.
Tokio Marine & Nichido regularly conducts interviews between supervisors and their subordinates so that each employee can realize hisor her own career vision. In the interviews, employees share what they want to become and their strengths and weaknesses, andchallenging roles are assigned that lead to the growth of respective subordinates. The year-round dialogue between supervisors andsubordinates concerning on-the-job training (OJT), off-the-job training (Off-JT) and planned self-development efforts seeks to enhanceeach employee’s competencies (in behavior and thinking).
In addition to a wide range of correspondence-based training activities, including Rank-Specific Training, Stage-Specific Training,
Optional Training, Specialization Training and e-Learning services, the company actively sends young employees to short-term
overseas training programs and to business schools and law schools in Japan and abroad, universities in non-English-speaking
countries and other institutions to develop personnel who possess a broad perspective, international sensibilities and a high degree of
specialized knowledge. Tokio Marine & Nichido also works to enhance the career development of employees of Group member
companies overseas through efforts including group training in their own countries and in Japan.

258

Human Resources Development Cycle (Tokio Marine & Nichido)

CSR Performance Data (Employee Training)

Job Request System
Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize their own career vision. The company has
introduced the Job Request System to support employees in building their careers and to help strengthen the independence of
employees based on choice and self-responsibility. It is a key personnel system for maintaining and expanding the energy of employeesby allowing them to apply for jobs they want to try. In particular, locally based employees in jobs not subject to relocation can take on thechallenge of a new job in a different location, or continue working after changing localities due to reasons such as marriage or a
spouse’s relocation, by applying through the Job Request System (U-turn and I-turn transfers*).
In addition to the Job Request System, the company offers employees the opportunity to declare their wishes regarding job transfers
and their future career visions from the perspective of putting the right people in the right jobs based on their career visions and transfer
wishes.
*U-turn and I-turnU-turn transfers

An application type transfer in which employees in jobs not subject to relocation can take on
the challenge of new jobs outside the traditional framework with a temporary relocation on thecondition that they must return to their original localities.

I-turn transfers

An application type transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a parent’s or spouse’s
relocation. Employees are able to relocate while maintaining their position in the company atthe same level of compensation.

* Not all employee relocation requests are approved.
CSR Performance Data (Job Request System)

259

Promotion of Global Human Resources Strategy
Amid the increasing importance of overseas business, Tokio Marine Group considers it essential to build a human resources base that
supports development into a global insurance group through the hiring and developing of diverse human resources at Group companies
around the world. To achieve this goal, we formulated a global human resources strategy and have been promoting various measureson an ongoing basis since 2012.

Pillar of Tokio Marine Group Global Human Resources Strategy(1) Develop Global Leaders(2) Develop human resources by function in line with expertise(3) Expand the base of the global talent pool
(4) Establish systems and infrastructure to spread the Company’s corporate philosophy

Of the aforementioned, (1) Develop Global Leaders is a particularly important challenge and we are implementing a number ofmeasures aimed at development that include training for Global Leader candidates selected from Group companies worldwide.
In addition, Tokio Marine Group started the Global Job Rotation Program in fiscal 2011 from the perspective of actively utilizing
motivated and capable overseas local talent. These and other initiatives are being undertaken to develop and utilize human resources
for each function in line with expertise.
The Group also provides a variety of development opportunities with the aim of broadening the horizons of this group of global humanresources. This includes short-term overseas training programs for third-year employees of Tokio Marine & Nichido, which started infiscal 2012, and the dispatch of overseas trainees.
<Case> Global Leadership Development Program for Overseas Local Talent

In 2012, Tokio Marine Group launched the Senior Global Leadership Development Program (SGL), a training program for overseas local
employee managers aimed at nurturing diverse human resources in respective countries worldwide. Similarly, in 2013 Tokio Marine
Group inaugurated the Middle Global Leadership Development Program (MGL) targeting local overseas future managers.
In the MGL, approximately 20 middle-management employees gather from around the world to participate in the one-week program inJapan. Just as with SGL, participants visited the Tohoku disaster area and engaged in discussions with local agents and employees withthe opportunity to deepen their understanding of Tokio Marine Group’s values and vision. Participants carried out action learning basedon the theme “What should be done to become a ‘Good Company?’” At the end of the program, each team delivered a presentation to
management and engaged in a spirited exchange of opinions.
A specialized department to take charge of global human resources was established at Tokio Marine Holdings to steadily promote thisinitiative. At the same time, the Company regularly holds the Global Human Resources Conference by gathering the human resources
department managers of major Group companies to discuss measures to strengthen cooperation among human resources departments,
human resources development common to the Group, personnel strategies and other matters. The Tokio Marine HR Policy, thefoundation for personnel policies of the overseas insurance business, was formulated in 2011 and is being disseminated overseas.
Going forward, the Company will continue to develop concrete measures while actively incorporating the opinions and requests of Group
companies around the world.
260

Utilizing Diverse Human Resources
Tokio Marine Group believes it essential that motivated and capable employees who possess a diverse sense of values should exert
their capabilities to the full extent, regardless of gender, age, nationality or other attributes, to improve the quality of the products andservices that it provides to customers worldwide. Specific initiatives pertaining to the promotion of diversity group-wide include promoting
the employment of persons with disabilities, encouraging female employees to take active roles and creating a workplace in which older
employees with a wealth of knowledge and experience can take active roles.

Promoting Diversity

Based on the Tokio Marine Group Corporate Philosophy of “Tokio Marine Group will continue to build an open and dynamic corporate
culture that enables each and every employee to demonstrate his or her creative potential,” every company in the Group respects
human rights and encourages diversity in gender, age and nationality. The Group also welcomes individuals with diverse values to bringthem together to achieve even greater results.

As an example of accomplishments in promoting diversity, in fiscal 2013 Tokio Marine & Nichido earned the Diversity Management
Selection 100, an award sponsored by the Ministry of Economy, Trade and Industry (METI). For this award, METI selects andcommends "companies that have raised corporate value through diversity-oriented management." Tokio Marine & Nichido earned thisaward based on high regard for its efforts such as enabling numerous women to continually take active roles by helping protect
motherhood, enhancing systems for supporting child rearing and transforming the overall roles of employees, and for promoting theemployment of persons with disabilities while raising consciousness of the principle of normalization.

In addition, as a recent example in promoting diversity, Tokio Marine & Nichido established a new “wide-area” employee framework as
part of personnel system reforms made in April 2016, in which Area Course employees who are not subject to transfers that would
require relocation without their consent can transfer in line with home relocation inside a certain area based on the individual’s
preference. This broadens the opportunity for active roles and enables more varied experiences for Area Course employees, whichhelps drive employee growth.

Going forward, each company in Tokio Marine Group will continue to implement various initiatives that lead to diversity promotion.

Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and exceed the statutory employment rate to become a corporate group in which
diverse personnel work enthusiastically, Tokio Marine Group is promoting the employment of persons with disabilities at Group
companies and working to raise consciousness of normalization. Tokio Marine Business Support Co., Ltd., a special subsidiary basedon the Disabled Persons Employment Promotion Law, is supporting Group development by providing services that include
administrative support, printing and logistics.

261

Promoting the Employment of Persons with Disabilities through aSpecial Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting the employment of persons with intellectualand developmental disabilities, and in March 2010, the company was the first in the non-life insurance industry to be approved as a
special subsidiary (286 employees as of June 1, 2016).

A total of 132 employees with disabilities (as of June 1, 2016), mainly persons with intellectual and developmental disabilities who are
considered to have fewer employment opportunities among persons with disabilities, are working at the Tokyo head office and at the
Nagoya, Osaka and Kyushu branch offices. These employees are supporting Group companies by performing such operations as data
input and processing, document enclosure and shipping and printing. In the recovery and destruction of confidential documents, one ofits operations, the company has introduced a wet-type shredder that dissolves paper with water rather than by cutting, and by doing so,
is simultaneously assuring information security and protecting the environment.

Based on its corporate philosophy to 1) be an organization that provides support instead of being a support recipient, 2) be a company
in which employees can have their dreams and take pride in, and 3) expand opportunities for taking active roles, the company isfocusing on creating an environment in which employees can work enthusiastically with a sense of satisfaction. This is achieved byadopting various initiatives such as assigning work according to the suitability of each and every employee, implementing monthly
individual interviews and making visual appeals of points to take note of or work processes using a whiteboard.

In the future, the company plans to broaden the field for persons with intellectual and developmental disabilities to take active roles by
expanding operations through cultivating operations that could be outsourced from respective Tokio Marine Group companies.

CSR Performance Data (Rate of employment of persons with disabilities)
My Relations with CSR: Aiming to Create Workplaces in Which Everyone Can Work with Enthusiasm
Tokio Marine Business Support (in Japanese)

Aiming to be a Company in Which All People Respect and Support
Each Other

Tokio Marine & Nichido Systems is actively taking measures to employ persons withdisabilities, such as by making offices barrier free and hiring physically challenged persons
as IT engineers. The company has also hired visually impaired persons who continue toprovide in-house massage services. Further, the company also launched an internal café,
Smile Café, and Smile Office Service, which provides general administration services suchas producing name cards and making printouts through persons with intellectual
disabilities. These services continue today. Smile Café is used by about 300 people every
day and is a place where employees can relax. Smile Office Service is also expanding thetypes of work it handles and has gained the trust of employees. By having general employees and persons with disabilities work
together, synergetic effects are being created in terms of cheering up each other and enhancing work satisfaction.
Tokio Marine & Nichido Systems

262

Empowering Female Employees

At Tokio Marine Group consolidated companies in Japan, we aim to provide customers
with products and services that achieve even greater customer satisfaction by further
empowering and promoting the growth of female employees, who account for more than
40% of employees, in keeping with the Group’s Corporate Philosophy. For this purpose, we
provide a variety of opportunities to every female employee at each Group company forautonomously building their careers and empowering them in an even wider range of fields.

For instance, the president of Tokio Marine & Nichido has been advocating the promotionof diversity as one of the company’s growth strategies in addition to stressing theimportance of strengthening efforts aimed at diversity at the branch manager conference
and other venues. In February 2013, Tokio Marine & Nichido established the Diversity
Promotion Team within the Human Resources Planning Department, as the company
accelerates initiatives for empowering women.

To expand job opportunities for female employees who work globally, regarding new recruitment, we aim to hire more than 20% of
woman through the global course, which offers many opportunities to work at various divisions or locations including overseas, up until
the end of March 2019.

For management-level positions, we continually work to transform awareness with initiatives that include incorporating “promotion of
female empowerment” as a theme in management training and making the creation of an organization in which diverse humanresources can play active roles an assessment item of the Role Challenge System (internal assessments). In 2015, we became amember of the IkuBoss Alliance. Through IkuBoss seminars, we continue to awareness-raising of superiors who consider work-lifebalance and support the careers and lives of their staff.

To continuously develop female executives, Tokio Marine & Nichido, with its fundamental three-pronged approach of setting
expectations, conducting training and providing opportunities, gives female employees responsibilities based on their individual career
vision, provides year-round OJT, implements job rotation and selection-based training programs such as an area course career plan
training program that transcends division as part of a larger environment that allows women to take on challenges according to theirintentions and abilities.

As a result of these initiatives, the number of women in management-level positions (excluding executive officer) rose from eight in 2004
to 198 in 2016 at Tokio Marine & Nichido, marking approximately 25-fold increase. There are also a large number of women taking on
active roles as managers on the frontline of sales and claims service. The company will continue to promote such efforts and expects
the female manager rate to increase more than 20% in 2030.

A strong push is also being made to appoint women to executive positions. At Tokio Marine & Nichido, there are two female executive
officers as of 2016, one of whom was the first woman promoted to the position of managing executive officer in fiscal 2015. Three otherGroup companies already have women in executive positions. In addition, one of the three Outside Directors and one of the three
Outside Audit & Supervisory Board Members at Tokio Marine Holdings are women while two of the three Outside Audit & Supervisory
Board Members at Tokio Marine & Nichido are female in order to ensure that a more diverse range of opinions is reflected inmanagement.

In addition, Tokio Marine Holdings was selected as a “Nadeshiko Brand” in fiscal 2015, the second time following fiscal 2013, inrecognition of group-wide efforts to empower women and performance in terms of results and on a financial front. Further, the president
announced his advocacy of a declaration of action stating that a group of male leaders dedicated to empowering women would
accelerate the active participation of women who shine.

Tokio Marine & Nichido Career Service was granted “Eruboshi” certification by the Minster of Health, Labour and Welfare on April 28,
2016 as an outstanding company in terms of conditions related to promoting the active participation of women. The certification has
three stages depending on the number of assessment items fulfilled and the company received the top certification.
263

Tokio Marine & Nichido (Empowering Female Employees) (in Japanese)
CSR Performance Data (Number of directors and managers)

System for Continued Employment for Older Employees
Tokio Marine Group considers actively promoting the employment of older members to be an important management issue inmaintaining the sustainable growth of the Group as a whole. In addition to encouraging continuous self-advancement and changes in
consciousness and behavior on the part of employees themselves, the Group intends to provide fields of activity in which employees
can utilize their past experience and strengths to generate new added value while maintaining high levels of motivation.

CSR Performance Data (System for continued employment for older employees)

264

Reform of Working Styles
Given changes in family and community environments surrounding employees, Tokio Marine Group has been striving to reform working
styles with the aims of driving sustainable growth of the company and employees and fostering a corporate culture in which employees
respect each other’s diverse values.

Initiatives in Pursuit of Highly Productive Working Styles
Tokio Marine & Nichido is pushing ahead with various initiatives in pursuit of highly productive working styles in order to provide evenhigher added value to customers.

As examples, the company initiated Go Go Challenge Day (employees finish work at 5:30 p.m. once per week) and Season Challenge(all lights off and employees finish work at 8:00 p.m. for one month four times a year) so as to establish the custom of each employee
controlling his or her own work hours independently. In doing so, the company aims for all employees to carry out these working
practices.

In addition, Tokio Marine & Nichido and Tokio Marine & Nichido Life allow the use of the CLOMO app from mobile devices by all
employees, which enables the confirmation, sending and receiving of company email when on the move or with a client. Tablet devices
have been distributed mainly to persons in charge of sales, which has helped create an environment whereby work that could previously
only be done in the office can now be done from anywhere. On top of this, these companies also allow the use of the thin-client system,
mainly by management staff and persons eligible for the planning operations-type discretionary work system, thus supporting
diversification and greater flexibility in work location and work times.

The time created through these initiatives is used effectively to provide high added value and to realize individual growth and a work/lifebalance with the aim of driving sustainable growth in both the company and employees.

CSR Performance Data (Annual average actual working hours, number of thin-client terminal users)

Fostering a Corporate Culture That Encourages Mutual Respectof Diverse Working Styles
To support diverse and flexible working styles, Tokio Marine Group companies have established a range of systems including nursing
care leave, volunteer work leave and special consecutive paid holidays, as well as the ability to flexibly change daily working hours(working hours free choice system) and planning operations-type discretionary work system. In particular, Tokio Marine & Nichido aims
for 100% of employees to take special consecutive paid holidays under this system. In addition, the working hours free choice system isnow being utilized by more than 10% of our employees on a single month basis.

Through these systems, each employee has the ability to choose the best working style to fit the circumstances he or she has beenplaced in. This has enabled us to create an environment in which employees with diverse values and a variety of experiences, includingchild care and nursing care, can continue to make meaningful contribution.

CSR Performance Data (Nursing care leave system, number of thin-client terminal users)

265

Support for Balancing Work and Childcare

Tokio Marine Group supports the balance between work and childcare at each Group company.
Specifically, Tokio Marine & Nichido has enhanced initiatives to support the smooth return to workof system users. These include allowing the home-use of the thin-client system for those persons
taking the childcare system who are interested and wish to promote their self-development andholding seminars for employees planning to take or who are already taking maternity or paternity
leave, in which they can participate with their spouse. In order to further deepen dialogue, thecompany has been taking a number of steps that include encouraging supervisors to join seminars
for employees who use the Short Working Hours System and embracing more flexible work styles
by implementing a system on a trial basis in which employees work from home using the thin-clientsystem for employees handling both work and childcare.

In recognition of these systems and the company’s other proactive initiatives for employees’
childcare support, Tokio Marine & Nichido has received the following awards thus far.

Date

May 2010

SponsorNPO Himawari no
KaiCategory

Himawari Award 2010

Award

Corporate Category Award“Equality promotion company
October 2010

Ministry of Health,section” and “family-friendly

Excellent Award of the Director

Labour andcompany section” of the 2010of the Tokyo Labor Bureau

WelfareEquality/Balance Promotion(Double award)

Company Commendation2010 Nagoya City Childcare
February 2011

Nagoya City

Support Company Certification

Outstanding Award

and Commendation System
System of approving andawarding companies promoting
January 2012

Nagoya City

the active participation of

Excellent Award

women in Nagoya City in fiscal
2011“Family-friendly Enterprises
October 2014

Ministry of Health,Category” of the 2014 Equal

Labour and

Employment/Work-Life Balance

WelfarePromotion Enterprises

Minister’s Excellence Award

Commendation
System of certifying dynamic G
July 2015

Gunma Prefecturecompanies in Gunma PrefectureGold certificationin fiscal 2015
System of commending
October 2015

Kobe City

enterprises that are fulfilling forboth males and females in fiscal
2015
System certifying leading

April 2016

Osaka City

companies in females
empowerment in Osaka City

Selected as an enterprise that isfulfilling for both males andfemales

Selected as a 2-star Ikumen
certified company
266

Additionally, in recognition of proactive initiatives for employees’ childcare support, Tokio Marine & Nichido, Tokio Marine & Nichido Life,
Tokio Marine & Nichido Risk Consulting and Tokio Marine & Nichido Systems were granted the Next Generation Certification Mark
(Kurumin) subsequent to accomplishing the General Business Owner Action Plan based on the Next Generation Nurturing Support
Measures Promotion Law by the Tokyo Labor Bureau.

* (1) Retiree Rehiring System, (2) Maternity Leave System, (3) Childcare Leave System, (4) Short Working Hours System, (5)Substitution by Regular Full-Time Employees, (6) Resumption of Work Support System, (7) Childcare Service Use Support and (8)Partnered Childcare Centers (approximately 1,000 locations as of April 2016) .

CSR Performance Data (Retiree rehiring system, maternity leave system, etc.)

267

Health Management and Occupational Health and
SafetyMaintaining and enhancing the physical and mental health of our employees, the driving force enabling us to continue as a company
that is trusted and chosen by customers, is a critical theme of the greatest priority.

Each Tokio Marine Group company has been making efforts to create an environment in which employees can work with enthusiasm byproviding both physical and mental health care for its employees.

Health Management Measures
Based on a philosophy that health management is the starting point for creating the “Good Company” that Tokio Marine Group aims tobe, each Group company is working to maintain and enhance the health of its employees. Through this initiative, Tokio Marine Holdings
was selected as a “2016 Health & Productivity Stock” co-sponsored by the Ministry of Economy, Trade and Industry and the Tokyo
Stock Exchange for its outstanding health management.

In addition, Tokio Marine & Nichido has become the first excellent enterprise in the Tokyo metropolitan area to be certified under
Disclosure System of Excellent Enterprises in Occupational Safety and Health by the Ministry of Health, Labour and Welfare formaintaining and improving high standards of health and safety.

Going forward, we will establish an environment in which each employee works to maintain and enhance his or her health and actively
strive to boost corporate value.

Supporting Health and Longevity Society (For Supporting Customers' Health Management)

Health Management
Each Tokio Marine Group company has established Health Management Offices and Health Consultation Offices with industrial
physicians and nursing staff at main bases and has devised a framework based on the Industrial Safety and Health Act in order toensure appropriate consideration of safety. Each company takes both a high-risk approach and a population approach when conducting
various activities such as measures to counter metabolic syndrome, support to stop smoking and mental health measures.

CSR Performance Data (Percentage of employees who received health checks, industrial accidents, etc.)
268

Mental Health Care
Each Tokio Marine Group company has established the Basic Policy on Mental Health Measures and actively promotes mental healthmeasures by recognizing the importance of pursuing the maintenance and improvement of employees’ mental health in terms ofcorporate management.

As measures to maintain good mental health, Tokio Marine & Nichido has been conducting stress checks every year since 2010 eventhough they only became mandatory in 2015 and draws on the results to maintain self-management, line care and a good working
environment. In recent years, the company has been making efforts to permeate the concept of work engagement, a so-called a first lineof prevention for mental health measures that helps employees feel bright and lively as they go about their work. As measures formental health issues, support includes setting up a mental health counseling desk with nursing staff and counselors and providing
assistance from specialists both internally and externally to enable employees who are taking a leave of absence to return to work.

Workplace Health and Safety Structure
In accordance with the Industrial Safety and Health Act, Tokio Marine Group companies set up health and safety committees at eachdomestic business site with more than 50 employees. Composed of industrial physicians, health and hygiene managers, nurses incharge of health management and persons selected from the employee labor union, these committees convene once per month todeliberate on measures for physical and mental health maintenance and enhancement and improving the workplace environment aswell as measures for preventing health disorders, beginning with disorders arising from overwork.

269

CSR Library

We introduce the editorial policy of this report, CSR Performance Data and PDF links, etc.

Overview of Group CSR Reporting 

Editorial Policy Overview of Tokio Marine Group CSR reporting andOur editorial policy is to report on the principal CSR

the Group’s communication tools

activities of Tokio Marine Group in fiscal 2015 to all of
our stakeholders.

CSR Performance Data Principle quantitative data for the CSR activities of
Tokio Marine Group.

Download PDF Version of the
Sustainability Report 
Tokio Marine Group Sustainability Report latest edition
and archives.

Third-Party Assurance 

GRI Content Index Tokio Marine Group has received assurance from a

CSR activities of Tokio Marine Group that have a highthird-party institution for its Sustainability Report fromdegree of importance and are highly relevant as

the point of view of ensuring the credibility of

topics.

disclosure and greater transparency.

Recognition about ISO 26000 

Corporate Information 

Tokio Marine Group is reviewing its CSR activities

Corporate Philosophy, Company Profile, Corporatebased on ISO 26000 standards to further improve its

Governance and Directors, Audit & Supervisory Board

CSR.

Members and Executive Officers.
270

Overview of Group CSR Reporting
We introduce the Tokio Marine Group Overview of Group CSR Reporting and CSR communication tools.

About the Group’s CSR Report
Tokio Marine Group began publishing the Environmental Report in 2000. Along with the creation of Tokio Marine & Nichido Fire
Insurance through the merger of Tokio Marine and Nichido Fire in October 2004, from 2005 Tokio Marine Group has been publishing the
CSR Report, which summarizes the Group’s CSR activities. In 2012, we changed the name of this report to the Sustainability Reportand from the perspective of conserving paper resources and enhancing convenience, we discontinued the printed version and began
publishing web-based and PDF versions.

In 2015 we revamped our home page and created the Tokio Marine Holdings Corporate Website (CSR page) and the “Sustainability
Report website” as part of efforts to communicate CSR information in an easier-to-understand manner and on a timely basis throughmultiple devices, including smartphones and tablet devices.

Tokio Marine Group is working to enhance communications with stakeholders toward a secure, safe, and sustainable future. For thisreason, Tokio Marine Group believes that familiarizing numerous stakeholders with its CSR efforts and collaborating and cooperatingwith them is important. Therefore, we regard the CSR Report as absolutely essential in undertaking the Group’s business operations
and are disclosing information through this report.

Overall Image of the Tokio Marine Group CSR Reporting271

Tokio Marine Group’s Principal CSR Communication Tools
Types of media
Tool

Content

Main readers

Date of publication(scheduled)

Webbased

Sustainability
ReportProvides details

Japanese:of Tokio Marine

September

PDF

BookletGroup’s
approach to CSR

All readers

and related

English:strategies using

Novemberrelevant data
Reports on thelatest CSR topics

CSR Booklet

in an easy-tounderstandformatGeneralJapanese: June

readers(generalEnglish:public)September

Concisely

Japanese: end of

describes how

AugustGroup financial
information
relates to CSR

Integrated
Annual Reportand non-financial
information while

Investorspresenting

English: end of

medium- to long-

Septemberterm corporate
initiatives
concerning value
creation

272

Editorial Policy
This report is intended to report on the principal CSR activities of Tokio Marine Group in fiscal 2015 to all our stakeholders.

We have positioned our web-based report on our CSR website as the full report, the Sustainability Report, which focuses mainly on thephilosophy and direction of Tokio Marine Group’s CSR as well as our activities based on three core themes (Providing Safety andSecurity, Protecting the Earth and Supporting People), and disclose detailed information. This web-based report can also be viewed asa PDF file, the Tokio Marine Group Sustainability Report.

PDF of Sustainability Report 2016
Web-based Sustainability Report 2016

We also publish Integrated Annual Report 2016 for investors and CSR Booklet 2016 Together into the Future for the public.

Overview of Group CSR Reporting

Guidelines Referred to in Preparing this Report
Global Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 4 (G4)
ISO 26000 Guidance on Social Responsibility
United Nations Global Compact, “Guidelines for Communication on Progress (COPs) ”

Scope of This Report
Reporting organizations
Fundamentally, this report covers Tokio Marine Holdings and its major domestic and overseas Group companies.** Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

273

Reporting period
This report covers activities conducted primarily during fiscal 2015 (April 2015 - March 2016). However, for the purpose of further
clarification, on occasion, reference is made to activities undertaken outside the reporting period.

Principal changes during the reporting period:
None

Dates of Publication
Previous edition: November 2015
Current edition: November 2016
Next edition: November 2017 (Scheduled)

For inquiries concerning the Sustainability Report, please contact:

CSR Division, Corporate Planning Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel +81-3-5223-1552
Fax +81-3-5223-3025
e-mail274

CSR Performance Data
Tokio Marine Group implements a variety of CSR measures.
Here we provide principal CSR performance data for Tokio Marine Group.

Reporting Period and Reporting Organizations
Reporting period: Report on results for fiscal 2015 (April 2015 - March 2016)
Reporting organizations: Tokio Marine Holdings and major subsidiaries

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)

Corporate GovernanceFor details, please refer to Corporate Governance Report.
Corporate Governance (Corporate Governance Report)
Engagement with Shareholders and Investors

Internal Control
Internal Control

Improving Quality from the Customer’s Perspective
Improving Quality from the Customer’s Perspective

Group Core CSR Themes and Materiality
Group Core CSR Themes and Materiality
275

Environment

CO2 Emissions from Energy Sources and CO2 Absorption and Fixation(Tokio Marine Holdings and major subsidiaries)
Reduction targets for CO2 emissions
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2016: -1% compared with the previous year

CO2 emissions (fiscal 2015 results)
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fueland energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of
calculation for CO2 emissions.
Under the scope of calculation (Scope 1 + Scope 2 + Scope 3 “Category 6: Business travel (by air)” used up to fiscal 2014, CO2
emissions for Tokio Marine Holdings and major subsidiaries in fiscal 2015 were 98,800 tons (domestic: 69,338 tons, overseas: 29,462
tons) versus the initial-year target of 97,334 tons (-1% from the previous fiscal year) and 100.5% compared with the previous fiscal year.
The principal factor was an increase in overseas CO2 emissions due to an expansion in overseas business.

Data coverage rate
We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding Scope 3 “Category 5: Waste
generated in operations” and “Category 6: Business travel (by air)).

276

(Unit: tons)

Scope ofCO2 emissions

Calculation
up to fiscal
2014

Domestic*1

Scope ofCalculation
up to fiscal
2014

Fiscal 2013

Fiscal 2014

Fiscal 2015--

122,280 

87,971

98,31798,800 (94.3%(111.8%(100.5%compared withcompared withcompared withthe previous

the previous

the previous

year)

year)

year)

-

-

89,878 
69,338 

65,41972,978(91.9%(111.6%(95.0%

compared withcompared withcompared withthe previous

the previous

the previous

year)

year)

year)

-

-

32,402 

22,55225,33929,462 

BreakdownOverseas*2

Scope ofCalculation
up to fiscal
2014

Scope 1

Scope 2

Direct(Gas, heavy oil, gasoline, etc.)

Indirect(Electricity, chilled/hot water, etc.)(102.0%(112.4%(116.3%compared withcompared withcompared withthe previous

the previous

the previous

year)

year)

year)

15,90014,83014,954 Domestic

Domestic

Domestic*1

11,96910,77010,750 

Overseas

Overseas

Overseas*2

3,930

4,060

4,203 66,60678,28477,854 Domestic

Domestic

Domestic*1

50,54359,51055,863 Overseas

Overseas

Overseas*2

16,063

18,774

21,991 

277

(Unit: tons)

Fiscal 2013

Total

Fiscal 2014

Fiscal 2015

5,466

5,202

29,472 Domestic

Domestic

Domestic*1

2,907

2,698

23,264 Overseas

Overseas

Overseas*2

2,559

2,504

6,208 17,036 

Category 1:

Domestic*1

Purchased goods and services--

15,629 Overseas*2(Paper usage)

1,407 Category 3:

5,589 Fuel- and energy-related activities
Scope 3

not included in Scope 1, 2

Domestic*1--

4,056 (Electricity, steam and chilled/hotOverseas*2

water usage)

1,534 Category 5:
Waste generated in operations--

855*3 (Waste generation)
5,992 Category 6:
Business travel (by air)Domestic*1

5,466

5,202

Domestic

Domestic

2,725 

2,907

2,698

Overseas*2

Overseas

Overseas

3,267 

2,559

2,504

(Coverage
rate 74.1%)-CO2 emissions per employee

Scope ofCalculation
up to fiscal
2014

Number of employees (consolidated fiscal year base)

-

3.31

2.64

2.91

2.68

(93.3%(110.2%(92.1%

compared withcompared withcompared withthe previous

the previous

the previous

year)

year)

year)

33,31033,82936,902

2,951

3,310

3,447 CO2 absorption and fixation* Excluding CO2 absorption and fixation throughmangrove planting

278

Data calculation method ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope ( items)*1 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2016)”*2 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2016)”*3 Tokio Marine & Nichido Fire Insurance Co., Ltd., Nisshin Fire & Marine Insurance Co., Ltd., Tokio Marine & Nichido Facilities, Inc.,and Tokio Marine Nichido Samuel Co., Ltd.

Environmental Load Data (Tokio Marine Holdings and major
subsidiaries)
Units
Electricity usage

Gas usage

Fiscal 2013

Fiscal 2014

Fiscal 2015

1,000 kWh

143,787

146,481148,124 (GJ)(517,632)(527,192)(533,246)

1,000 m3

1,734

1,606

1,548 (GJ)

(74,149)(68,664)(66,152)

GJ

29,832

27,631

24,869 

Steam andchilled/hot water
usage
Gasoline usage

Heavy oil usage
Business travel(by air)
Paper usage

kℓ

5,561

4,885

4,933 (GJ)

(192,395)(168,974)(170,711)ℓ

28,91825,99024,498 (GJ)(1,131)(1,016)(957)

1,000 km48,28347,78056,513 

t

9,550

9,090

9,309 279

Data calculation method ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Environmental load data”

Data collection scope ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2016)”

CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
CO2 emissions reduction targets
Medium-term target (fiscal 2020): -40% reduction (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)
Reduction target in fiscal 2016: -1% compared with the previous year

CO2 emissions (fiscal 2015 results)
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fueland energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of
calculation for CO2 emissions.:
For (Scope 1 + Scope 2 + Scope 3 “Category 6: Business travel (by air)” used up to fiscal 2014, CO2 emissions for Tokio Marine &Nichido in fiscal 2015 were 53,590 tons versus the initial-year target of 56,971 tons (-1% from the previous fiscal year) and 93.1%
compared with the previous fiscal year. The principal factors were a decrease in electricity usage due to energy conservation efforts andan improvement in the CO2 emission coefficient of domestic electric power producers.

Data coverage rate
100.0% of Tokio Marine & Nichido overall (employee base)280

(Unit: tons)

CO2 emissions

Scope ofCalculation up to
fiscal 2014

Fiscal 2013

Fiscal 2014

Fiscal 2015--

70,631 

50,64257,54653,590 (95.3% compared(113.6% compared(93.1% comparedwith the previous

with the previous

with the previous

year)

year)

year)

8,393

7,987

7,756 40,56047,77744,177 

1,689

1,781

18,699 --

13,025 --

3,243 

-

-

773 

1,689

1,781

1,658 

-

-

4.12

DirectScope 1

(Gas, heavy oil,gasoline, etc.)
Indirect

Scope 2

(Electricity,chilled/hot water,
etc.)
Total
Category 1:
Purchased goods
and services(Paper usage)
Category 3:
Fuel- and energyrelated activities
not included in
Scope 1, 2

Scope 3

(Electricity, steam
and chilled/hot
water usage)
Category 5:
Waste generated
in operations(Wastegeneration)
Category 6:
Business travel(by air)

CO2 emissions
per employee

Scope ofCalculation up to
fiscal 2014

Number of employees

2.94

3.35

3.13

(95.8% compared(113.9% compared(93.4% comparedwith the previous

with the previous

with the previous

year)

year)

year)

17,24817,155

17,148281

Data calculation method ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope ( items)
Tokio Marine & Nichido

Environmental Load Data (Tokio Marine & Nichido)
UnitsElectricity usage

Gas usage

Fiscal 2013

Fiscal 2014

Fiscal 2015

1,000 kWh87,64285,75382,122 (GJ)(315,512)(308,647)(295,640)

1,000 m3

977

905

828 

(GJ)

(41,361)(38,332)(36,929)GJ

29,14926,95624,145 

Steam andchilled/hot water
usage, etc.

Gasoline usage

kℓ

2,654

2,545

2,525 (GJ)

(91,822)(88,066)(87,365)ℓ

22,807

23,132

19,046 (GJ)(891,754)(904,461)(744,700)

1,000 km12,201

15,076

14,664 

Water usage

1,000 m3

341

332

320 

Paper usage

t

7,175

7,114

7,118 

Waste

t

4,419

4,315

3,937 Recycling rate

%

51

55

57 

Heavy oil usage

Business travel(by air)

Data calculation method ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Environmental load data”

Data collection scope ( items)
Tokio Marine & Nichido282

Human Rights and Labor

Data coverage rate
Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
Tokio Marine Holdings and domestic major subsidiaries: 65.8% of Tokio Marine Holdings and major subsidiaries (employee base)Tokio Marine & Nichido: 46.6% of Tokio Marine Holdings and major subsidiaries (employee base)

Basic Data
Number of employees (Tokio Marine Holdings and major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

33,31033,82936,902

Total number of
employees(consolidated fiscal year
base)
Tokio Marine Holdings

Male: 13,233

Male: 13,134

Male: 13,044 

and domestic major

Female: 10,975

Female: 11,055

Female: 11,246 

subsidiaries*

Overall: 24,208

Overall: 24,189

Overall: 24,290 

Asia: 2,569

Asia: 2,726

Asia: 2,763

Tokio Marine Holdings

North and Central

North and Central

North and Central

and overseas major

Americas: 5,950

Americas: 6,189

Americas: 8,962

Europe: 583

Europe: 725

Europe: 887

Overall: 9,102

Overall: 9,640

Overall: 12,612

subsidiaries

Data calculation method ( items)* Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope ( items)* Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2016)”

283

Basic employee data (Tokio Marine & Nichido)

Average age

Average years
continuously employed

Average salary
Turnover rate*

Fiscal 2013

Fiscal 2014

Fiscal 2015

Male： 46.6
Female： 35.5
Overall： 41.4

Male： 46.6
Female： 35.9
Overall： 41.7

Male： 46.7
Female： 36.0
Overall： 41.7

Male: 11.8

Male: 11.9

Male: 11.9

Female: 10.4

Female: 10.8

Female: 10.9

Overall: 11.1

Overall: 11.4

Overall: 11.5

Approx. 8,510 thousand

Approx. 8,250 thousand

Approx. 8,910 thousand

yen

yen

yen

2.9％

2.6％

2.1％

* The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Number of new employee hires (Tokio Marine & Nichido)
Fiscal 2013

Fiscal 2014

Fiscal 2015

Male: 88

Male: 111

Male: 135

Female: 445

Female: 347

Female: 512

Overall: 533

Overall: 458

Overall: 647

Fair and Honest Personnel Affairs
Employee attitude survey (Tokio Marine & Nichido)
Fiscal 2013
Respondents

Fiscal 2014—

Level of satisfaction

Fiscal 2015

14,041

14,925(Response rate: 81.0%)(Response rate: 85.0%)—

Male: 89.0%

Male: 89.0%

Female: 82.0%

Female: 83.0%

Overall: 85.0%

Overall: 85.0%

Labor union participation rate (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

79.8%

80.1%

80.2%
284

Development of Human Resources
Employee Training (Tokio Marine & Nichido)

Total training hours
Average training hours
per employee
Total training cost
Average training cost
per employee

Fiscal 2013

Fiscal 2014

Fiscal 2015--

410,123 hrs.

--

28.4 hrs.

--¥1,033,853,272--¥71,606

Job request system (job posting system) (Tokio Marine & Nichido)
Fiscal 2013

Fiscal 2014

Fiscal 2015

Applicants: 243

Applicants: 219

Applicants: 287

Approval: 107

Approval: 110

Approval: 136* Note: Approved requests take effect in the fiscal year after that of the application.

Utilizing Diverse Human Resources
Number of directors and managers (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2013

Fiscal 2014

Directors

Male: 179

Male: 176*

Male: 186 (including executive

Female: 6

Female: 7

Female: 8 

officers)

Overall: 185

Overall: 183*

Overall: 194 

Male: 608

Male: 578

Male: 631 General managers

Female: 21

Female: 23

Female: 25 Overall: 629

Overall: 601

Overall: 656 Section managers

Fiscal 2015

Male: 2,776

Male: 2,824

Male: 2,784 Female: 191

Female: 200

Female: 225 

Overall: 2,967

Overall: 3,024

Overall: 3,009 Managers

Male: 3,384

Male: 3,402

Male: 3,415 (general managers andFemale: 212

Female: 223

Female: 250 

section managers) total

Overall: 3,596

Overall: 3,625

Overall: 3,665 Male: 1,911

Male: 1,900—

Female: 320

Female: 347

Overall: 2,231

Overall: 2,247(Deputy managers)(only Tokio Marine &Nichido)285

Data calculation method ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2016)”* Data has been corrected.

Breakdown of number of directors (Tokio Marine Holdings and domestic major
subsidiaries as of July 1, 2016)
Directors

Directors

Audit & Supervisory Board(including outside directors)(inside companies)

Members

Executive Officers

Male: 84

Male: 76

Male: 29

Male: 83

Female: 1

Female: 0

Female: 4

Female: 4Overall: 85

Overall: 76

Overall: 33

Overall: 87

Number of female directors and managers (Tokio Marine & Nichido, as of April 1,
2016)
Directors and officers

Rate

4

5.9%

Rate
Number of managers (Rate)

Generalmanagers
Sectionmanagers(Reference)
Deputy managers

Sales & Marketing

Claims service

Administration

departments

departments

departments*

14 (2.5%)

2.2%

6.3%

2.4%

184 (6.9%)

5.9%

12.8%

6.5%

436 (15.3%)

14.8%

14.5%

16.4%

* including overseas representatives
286

Number of persons newly promoted to managerial posts (Tokio Marine & Nichido,
as of April 1, 2016)
Male

Female

Total

127

27

154

Number of employees using the system for continued employment of older
employees (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

745

698

645

Rate of employment of persons with disabilities (domestic Group companies, asof June 1, 2016)
Fiscal 2013

Fiscal 2014

Fiscal 2015

2.20%

2.22%

2.17%

Reform of Working Styles
Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

8

14

17

Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

432

477

592

Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

Male: 13

Male: 28

Male: 124*

Female: 754

Female: 750

Female: 919

Overall: 767

Overall: 778

Overall: 1,043* At Tokio Marine & Nichido, 116 male employees within 261 eligible persons took the leave (taking leave rate: 44.4%)287

Short working hours system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

730

830

909

Resumption of work support system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

785

822

888

Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

22

34

37

Nursing care leave system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

4

8

7

Nursing care temporary retirement system (Tokio Marine Holdings and domestic
major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

2

3

14

Annual average actual working hours (Tokio Marine & Nichido)
Fiscal 2013

Fiscal 2014

Fiscal 2015

1,969.9 hrs.

1,967.9 hrs.

1,954.2 hrs.

288

Monthly average overtime hours (Tokio Marine & Nichido)
Fiscal 2013

Fiscal 2014

Fiscal 201521.8 hrs.

21.0 hrs.

20.3 hrs.

* Including legal overtime hours

Number of annual paid leave days taken (Tokio Marine & Nichido)
Fiscal 2013

Fiscal 2014

Fiscal 2015

14.4 days

14.3 days

13.8 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine &Nichido)Fiscal 2013

Fiscal 2014

Fiscal 2015

4,210

4,616

4,519 (All employees: 12,255)

Health Management and Occupational Health and Safety
Percentage of employees who received health check (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

99.7%

99.9%

99.8%

Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)(Occupational accidents)

Fiscal 2013

Fiscal 2014

Fiscal 2015

43

47 

47 

Fiscal 2013

Fiscal 2014

Fiscal 2015

63

48 

51 

(Commuting accidents)289

Data calculation method ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Industrial accidents”

Data collection scope ( items)
Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2016)”

Human Rights
Human rights training participation rate (Tokio Marine Holdings and domestic
major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

100.0%

100.0%

99.7%

Human rights training hours (Tokio Marine & Nichido)

Total training hours
Training hours per
employee
Participation rate

Fiscal 2013

Fiscal 2014

Fiscal 2015

22,561 hrs.

22,461 hrs.

22,472 hrs.

1 hrs.

1 hrs.

1 hrs.

100.0%

100.0%

100.0%

Local Community and Social Contribution Activities
Employee participation rate in volunteer activities (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

77.2%

128.9%

131.3%

Number of employees who took volunteer leave (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2013

Fiscal 2014

Fiscal 2015

140

142

117

290

Donations ((Tokio Marine Holdings and domestic major subsidiaries), including
monetary and in-kind donations by employees and agents)
Fiscal 2013

Fiscal 2014

Fiscal 2015

Approx. 780 million yen

Approx. 1,199 million yen

Approx. 1,340 million yen(includes disaster support of approx.

(includes disaster support of approx.

(includes disaster support of approx.

50 million yen)

44 million yen)

53 million yen)

* This includes donations by employees and agents, miscellaneous expenses for social contribution programs, payments in kind,
opened facilities and employee dispatching.

291

Download PDF Version of the Sustainability Report
The web-based Sustainability Report has been compiled and can be viewed as a PDF file. Archives of past Sustainability and CSR
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2016
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Tokio Marine Holdings, Inc.
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Tel: +81-3-5223-1552
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Tokio Marine Group Sustainability Report 2015 (8.9MB)
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Tokio Marine Group Sustainability Report 2013 (10.9MB)
Tokio Marine Group Sustainability Report 2012 (6.5MB)
Tokio Marine Group e-CSR report 2011 (4.2MB)
Tokio Marine Group CSR report 2010 (5.5MB)
Tokio Marine Group CSR report 2009 (2.9MB)
Tokio Marine Group CSR report 2008 (2MB)
Millea Group CSR Report 2007 (1.1MB)
Millea Group CSR Report 2006 (1.9MB)
Millea Group CSR Report 2005 (1.1MB)
292

Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group Sustainability Report 2016 from Ernst & Young
Sustainability Co., Ltd with the aim of further improving the level of communication with stakeholders. (The independent third-party
assurance logo  is marked where appropriate) .

By obtaining the external assurance, we will work to improve the quality of Tokio Marine Group sustainability reporting.

Environment CO2 emissions from Energy Sources and CO2 Absorption and Fixation (Tokio Marine Holdings and major subsidiaries)
 Environmental Load Data (Tokio Marine Holdings and major subsidiaries) CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
 Environmental Load Data (Tokio Marine & Nichido)

Human Rights and Labor Number of employees (Tokio Marine Holdings and major subsidiaries) Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)
 Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

Click on the image for an expanded view.

293

GRI Content Index
Sustainability Report 2016 is prepared in accordance with the Core option of the Global Reporting Initiative (GRI) Sustainability
Reporting Guidelines Version 4 (G4)General Standard Disclosures

General Standard Disclosures

Web Links [Reason of Omission]

External
Assurance

Strategy and Analysis
Statement from the most senior decision-makerof the organization about the relevance of
G4-1

sustainability to the organization and the

Top Messageorganization’s strategy for addressing
sustainability

Organizational Profile
G4-3

Name of the organization

About Us (Company Information)

G4-4

Primary brands, products, and services

Tokio Marine Group

G4-5

Location of the organization’s headquarters

About Us (Company Information)

Number of countries where the organization
operates, and names of countries where either
G4-6

the organization has significant operations or

Tokio Marine Group

that are specifically relevant to thesustainability topics covered in the report.
G4-7

Nature of ownership and legal form

Investor Relations (Stock Information)

G4-8Markets served

Tokio Marine Group

Scale of the organization, including the number

Tokio Marine GroupG4-9of employees, the number of operations, net
sales, total capitalization and quantity ofInvestor Relations (Financial Highlights)

products or services provided
CSR Performance Data (Human Rights andG4-

Total number of employees, total number of

10permanent employees and total workforce

Labor)[Non-disclosure of employment contract,○

employment type, gender (overseas)]
CSR Performance Data (Human Rights andG4-

Percentage of total employees covered byLabor (Labor union participation rate (Tokio

11

collective bargaining agreements

Marine Holdings and domestic major
subsidiaries))

G412

G413

Organization’s supply chain

Any significant changes during the reporting
period regarding the organization’s size,
structure, ownership, or its supply chain

CSR in the Value Chain

Editorial Policy (Reporting organizations andReporting period)294General Standard Disclosures

Web Links [Reason of Omission]

External
Assurance

Commitments to External Initiatives
Risk Management
G4-

Whether and how the precautionary approach14

or principle is addressed by the organization

External Evaluations and Awards andParticipation in Initiatives
CSR Promotion Structure and Initiatives for
Permeating CSR within the Group

Externally developed economic, environmental
G4-

and social charters, principles, or other15

initiatives to which the organization subscribes
or which it endorses

External Evaluations and Awards andParticipation in Initiatives
Sustainable Investment and Financing

Memberships of associations and national or
G4-international advocacy organizations in which

External Evaluations and Awards and16

the organization holds a position on theParticipation in Initiatives

governance body, etc.

Identified Material Aspects and Boundaries

G417

All entities included in the organization’s
consolidated financial statements or equivalent

G4-

The process for defining the report content and18

the Aspect Boundaries

G4-

All the material Aspects identified in the

19

process for defining report content

G4-

For each material Aspect, report the Aspect

20

Boundary within the organization

G4-

For each material Aspect, report the Aspect

21

Boundary outside the organization

G422

Tokio Marine Group

documents

The effect of any restatements of information
provided in previous reports, and the reasonsfor such restatements

G4-

Significant changes from previous reporting

23

periods in the Scope and Aspect Boundaries

Group Core CSR Themes and Materiality

Group Core CSR Themes and Materiality

Group Core CSR Themes and Materiality

Group Core CSR Themes and Materiality

Editorial Policy (Reporting organizations andReporting period)

Not applicable295

General Standard Disclosures

Web Links [Reason of Omission]

External
Assurance

Stakeholder Engagement
G4-

A list of stakeholder groups engaged by the24organization

G4-

The basis for identification and selection of25

stakeholders with whom to engage

G4-

The organization’s approach to stakeholder

26

engagement

Stakeholder Engagement

Stakeholder Engagement

Stakeholder Engagement

Key topics and concerns that have been raised
G4-

through stakeholder engagement, and how the27

organization has responded to those key topics

Stakeholder Engagement

and concerns

Report Profile
G428
G429
G430

Period for information provided

Editorial Policy (Dates of Publication)

Reporting cycle

Editorial Policy (Dates of Publication)

The contact point for questions regarding the31report or its contents

G4-The "in accordance" option the organization

32

has chosen

33

Reporting period)

Date of most recent previous report

G4-

G4-

Editorial Policy (Reporting organizations andEditorial Policy (For inquiries)

GRI Content Index

The organization’s policy and current practicewith regard to seeking external assurance for

Third-Party Assurance

the report

Governance
G434

The governance structure of the organization

Corporate Governance

Ethics and Integrity

G456

The internal and external mechanisms forseeking advice on ethical and lawful behavior,

Tokio Marine Group’s Approach to CSR

and matters related to organizational integrity

296

Specific Standard Disclosures

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

DMA (Disclosures on Management Approach)
Corporate Governance

Aspect: Economic Performance

Tokio Marine Group’s Approach to
CSR
CSR Promotion Structure andInitiatives for Permeating CSR within
the Group
Plans and Results of CSR Initiatives
Local Community and Social
Contribution Activities Leading to

Aspect: Indirect Economic Impacts

Safety and Security
Local Community and Social
Contribution Activities Leading to
Global Environmental Protection
Local Community and Social
Contribution Activities Supporting
PeopleIndicators
Aspect: Economic Performance
Category:
Economic

Integrated Annual Report
G4-

Direct economic value generated

CSR Performance Data (Local

EC1and distributed

Community and Social Contribution
Activities)

Risks and opportunities posed by
G4EC2

climate change that have theCore Theme 1: Providing Safety andpotential to generate substantive

Security (Risks and Opportunities

changes in operations, revenue

Associated with Climate Change)

or expenditure

Indirect Economic Impacts
Providing Safety and Security
through Products and Services
Global Environmental Protection
through Products and Services
The extent of development ofG4-

significant infrastructure

EC7

investments and services
supported(Creating Value through the “Green
Gift” Project)
Local Community and Social
Contribution Activities Supporting
PeopleGreen Gift (Mangrove Planting
Project)

297

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

Providing Safety and Security
through Products and Services

Category:

G4-

Economic

EC8

Significant indirect economic

Global Environmental Protection

impacts (including the extent ofthrough Products and Services

impacts)(Economic Value and Impact on
Local Communities from Mangrove
Planting)

DMA (Disclosures on Management Approach)
Aspect: Materials
Aspect: Energy
CSR Promotion Structure andAspect: Water

Initiatives for Permeating CSR within
the Group

Aspect: Biodiversity
Aspect: Emissions

Plans and Results of CSR Initiatives
Promotion of Environmental
Management

Aspect: Effluents and Waste
Aspect: Compliance
CSR Promotion Structure andInitiatives for Permeating CSR within

Aspect: Supplier Environmental
Assessment

the Group
Plans and Results of CSR Initiatives

Category:

CSR in the Value Chain

Environme
ntal

Indicators
Aspect: Materials
G4-

The total weight or volume of

CSR Performance Data

EN1

materials(Environment)○

Aspect: Energy
G4-

Energy consumption within the

CSR Performance Data

EN3

organization(Environment)

G4-

Energy consumption outside the

CSR Performance Data

EN4

organization(Environment)○○

Aspect: Water

G4EN8

CSR Performance Data
Total water withdrawal by source(Environment: Environmental Load
Data (Tokio Marine & Nichido)○298

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

Aspect: Biodiversity
G4EN13

Habitats protected or restored

Mangrove Planting Project

Aspect: Emissions
G4-

Gross direct (Scope 1) GHG

CSR Performance Data

EN15

emissions(Environment)

G4-

Gross indirect (Scope 2) GHG

CSR Performance Data

EN16emissions(Environment)

G4-

Gross other indirect (Scope 3)

CSR Performance Data

EN17

GHG emissions(Environment)

G4EN18GHG emissions intensity ratio○○○

CSR Performance Data
(Environment)

Aspect: Effluents and Waste
Category:
Environme

G4-

Total water discharge by quality

ntal

EN23

and destination

CSR Performance Data
(Environment: Environmental Load
Data (Tokio Marine & Nichido)○

Aspect: Compliance
Monetary value of significant
G4EN29fines and total number of nonmonetary sanctions for non-Not applicable

compliance with environmental
laws and regulations

Aspect: Supplier Environmental Assessment
CSR in the Value Chain[According to Tokio Marine & Nichido’s
G4EN32

Percentage of new suppliers that

Principle of Transactions, we ask

were screened using

suppliers for confirmation of “complianceenvironmental criteriawith laws, regulations and social norms”
and “consideration for the environment.”
However, the indicators are notdisclosed.]299

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

Sub-category: Labor Practices and Decent WorkDMA (Disclosures on Management Approach)
Aspect: Employment

CSR Promotion Structure andInitiatives for Permeating CSR within

Aspect: Occupational Health and Safety
Aspect: Training and Education

the Group
Plans and Results of CSR Initiatives
Development and Utilization of

Aspect: Diversity and Equal Opportunity

Diverse Human Resources

Indicators
Aspect: Employment
CSR Performance Data (Human
G4LA3

Return to work and retention
rates after parental leave, bygenderRights and Labor)[Disclose the number of employees
using the work/life balance related
systems]

Category:

Aspect: Occupational Health and Safety

SocialType of injury and rates of injury,
G4LA6

occupational diseases, lost days,
and absenteeism, and total
number of work-related fatalities,
by region and by gender

CSR Performance Data (Human
Rights and Labor: Industrial
accidents (Tokio Marine Holdings○

and domestic major subsidiaries))

Aspect: Training and Education

G4LA10Programs for skills management

Development of Human Resources

and lifelong learning that support

CSR Performance Data (Humanthe continued employability ofRights and Labor: Job request

employees and assist them insystem (job posting system) (Tokio

managing career endings

Marine & Nichido))

Aspect: Diversity and Equal Opportunity

G4LA12Composition of governance

CSR Performance Data (Humanbodies and breakdown ofRights and Labor: Number of

employees per employee

directors and managers) (Tokio

category according to gender,

Marine Holdings and domestic major

age group, minority groupsubsidiaries))

membership and other indicators

CSR Performance Data (Humanof diversity

Rights and Labor: Basic Data)

300

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

Sub-category: Human Rights
DMA (Disclosures on Management Approach)
CSR Promotion Structure andInitiatives for Permeating CSR within

Aspect: Investment

the Group
Respect for Human Rights

Category:
SocialIndicators
Aspect: Investment

G4HR2

Total hours of employee training

Respect for Human Rights

on human rights policies or

CSR Performance Data (Humanprocedures concerning aspects

Rights and Labor: Human rights

of human rights that are relevant

training hours (Tokio Marine &to operations

Nichido))Sub-category: Society
DMA (Disclosures on Management Approach)
CSR Promotion Structure andInitiatives for Permeating CSR within
the Group
Plans and Results of CSR Initiatives
Providing Safety and Security

Aspect: Local Communities

through Products and Services
Global Environmental Protection

Category:

through Products and Services

SocialLocal Community and Social
Contribution Activities Supporting
PeopleAspect: Anti-corruption

CSR Promotion Structure andInitiatives for Permeating CSR within

Aspect: Anti-competitive Behavior
Aspect: Compliance

the Group
Compliance

CSR Promotion Structure andAspect: Supplier Assessment for Impacts

Initiatives for Permeating CSR withinon Society

the Group
CSR in the Value Chain

301

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

Indicators
Aspect: Local Communities
Providing Safety and Security

G4SO1

Percentage of operations withthrough Products and Services

implemented local community

Global Environmental Protection

engagement, impact

through Products and Services

assessments, and development

Local Community and Social

programs

Contribution Activities Supporting
People

G4FS13

Access points in low-populated

Providing Safety and Security

or economically disadvantaged

through Products and Services

areas by type

(Reducing Poverty)

Aspect: Anti-corruption
Total number and percentage ofG4-operations assessed for risks

SO3

related to corruption and theCompliancesignificant risks identified

Category:

Aspect: Anti-competitive Behavior

SocialTotal number of legal actions for
G4-anti-competitive behavior, anti-

SO7

trust, and monopoly practices

Not applicableand their outcomes

Aspect: Compliance
Monetary value of significant
G4SO8

fines and total number of nonmonetary sanctions for non-Not applicable

compliance with laws andregulations

Aspect: Supplier Assessment for Impacts on Society
CSR in the Value Chain[According to Tokio Marine & Nichido’s
G4SO9

Percentage of new suppliers that

Principle of Transactions, we ask

were screened using criteria for

suppliers for confirmation of “complianceimpacts on society

with laws, regulations and social norms”
and “consideration for the environment.”
However, the indicators are notdisclosed.]302

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
AssuranSub-category: Product Responsibility
DMA (Disclosures on Management Approach)
CSR Promotion Structure andInitiatives for Permeating CSR within
the Group

Aspect: Product and Service LabelingPlans and Results of CSR Initiatives
Improving Quality from theCustomer’s Perspective
CSR Promotion Structure andInitiatives for Permeating CSR within

Aspect: Customer Privacy

the Group
Information Security
CSR Promotion Structure andInitiatives for Permeating CSR within

Aspect: Compliance

the Group
Compliance
CSR Promotion Structure andInitiatives for Permeating CSR within
the Group

Category:
SocialPlans and Results of CSR Initiatives

Aspect: Product Portfolio
Providing Safety and Security
through Products and Services
Global Environmental Protection
through Products and Services

Indicators
Aspect: Product and Service Labeling
G4-

Results of surveys measuring

PR5

customer satisfaction

Response to Customer Feedback

Aspect: Customer Privacy
Information Security
Total number of substantiatedG4-complaints regarding breaches ofPR8customer privacy and losses ofcustomer data

Response to Customer Feedback(Fiscal 2015 Number of Customer
Feedback Comments (Tokio Marine& Nichido))

Aspect: Compliance
Monetary value of significant
G4PR9

fines for non-compliance withlaws and regulations concerning

Not applicable

the provision and use of products
and services
303

Material Aspects/DMA and Indicators

Web Links [Reason of Omission]

External
Assurance

Aspect: Product Portfolio
Monetary value of products and
G4FS7

Category:

services designed to deliver a

Providing Safety and Security

specific social benefit for eachthrough Products and Services

business line broken down by
purposeSocialMonetary value of products and
G4FS8

services designed to deliver a

Global Environmental Protection

specific environmental benefit forthrough Products and Services

each business line broken down
by purpose(Related Materials) Tokio Marine Group’s CSR Materiality
Relationships between identified CSR materiality (important issues)/CSR issues for disclosure and Important Aspects of G4 and Core
Issues of ISO 26000 are as follows.

Division

CSR

Important Aspects ofCore Issues ofMateriality

G4

ISO26000Boundary

Inside andTechnologic

outsideal innovation

organization

Web Links

Integrated Annual
ReportStrengtheni
ng ofinternational
supervisory-

regulations

OutsideIntegrated Annualorganization

Report

EC: Economic

InsideIntegrated Annual

Performanceorganization

Report－Changes in
the global
economyand financial
Identified

environment

CSR
materiality

Generate
anddistribute
economic
valueEnterprise
Risk

Risk Management

Management (ERM)

Organizatio-

Corporate
governance/nal
governanceInsideorganization

Corporate
GovernanceInternal
ControlInternal Control
304

Division

CSR

Important Aspects ofCore Issues ofMateriality

G4

ISO26000Boundary

Web Links

Human
resources

LA: Training andDevelopment ofdevelopmen

Education

Human Resourcest

Diversity
andinclusion

LabourInsidepractices

organization

Utilizing Diverse
Human Resources

LA: Diversity andEqual Opportunity

Reform of Working
Styles

SO: Local

Research on

Communities

Climate Change(including FS13

and Naturaland FS14)

Disaster Risk

PR: Product

Providing Safety

ClimatePortfoliochange and(environmentalThe

naturalbenefit products,

environment

disasters

FS6, FS8)

Inside andand Security

outsidethrough Products

organizationand Services

Global

PR: ProductEnvironmental

Portfolio (social

Protection throughbenefit products,

Identified

Products andFS6, FS7)

CSR

Services

materiality
EN: Supplier
Environmental
Assessment

Fair
operating

SO: Supplier

practices

OutsideCSR in the Valueorganization

Chain

Assessment for
Promoting

Impacts on Society

ESG in theprovision ofExternal

products

Evaluations andand services

Awards and

PR: Product
Portfolio (social
benefit products,

Inside andParticipation in

outsideInitiatives

organization

FS6, FS7, FS8)

Sustainable
Investment andConsumer

Financingissues

Improving Quality

PR: Compliancefrom theProducts
and services

PR: Product andInside andCustomer’s

beneficial

Service LabelingoutsidePerspective

organization

for safety
and security

PR: Customer

Information

privacy

Security

305

Division

CSR

Important Aspects ofCore Issues ofMateriality

G4

ISO26000Boundary

Web Links

Lowbirthrates

Local Community

and agingsocieties,

SO: Local

OutsideandCommunities

organization

population

anddevelopmen

Local Communitytand Social
Contribution

SO: Local

CSR

Protection ofmateriality

the global

Activities Leading

Communities
Outsideorganization

environment

EN: Biodiversity

and social
contribution

SO: Local
Communities

anddevelopmen

Protection

Management
Local Community
and Social
OutsideContribution

organization

Activities Leading
to Safety andtactivities

Environmental

Environmental

environment

involvement

to Global

Promotion of

The

Community

Local
community

Activities

involvement

cs

Identified

Contribution
Supporting People

Community

demographi

and Social

Security

Evaluationof humanrights andanti-

Inside and
HR: Investment

outsideorganization

discriminatio

Respect for Human
Rightsn
Human
EN: Environmental

rightsCompliance

Grievance
Grievance
resolution

mechanisms
SO: Grievance

CSR issues

Mechanisms forfor

Impacts on Society

Inside and(Hotline Systemoutside(Internalorganization

Whistleblower
System))disclosure
Fair and Honest
Personnel Affairs
Tokio Marine

LA: Employment

Group’s Approach

LabourLabourInsidepractices

practices

organization

to CSR (Aiming to
be a Good
Company)
Health

LA: Occupational

Management and

Health and Safety

Occupational
Health and Safety306

Division

CSR

Important Aspects ofCore Issues ofMateriality

G4

ISO26000Boundary

Web Links

EN: Materials
EN: Emissions
Reduction ofenvironment

EN: EnergyThe

al footprint
and achieve

EN: Effluents andcarbonWaste

environment

Inside andPromotion ofoutsideEnvironmentalorganization

Management

neutral
EN: Water
EN: Compliance
SO: Anti-corruption

Anticorruption

SO: Anti-

Fair

competitive

operating

Behavior

practices

Insideorganization

Compliance

SO: Compliance
Local Community
and Social
Contribution
CSR issues

Activities Leadingforto Safety andSecurity

disclosure
SO: Local

Local Community

Communities

and Social
Consumer

Consumer

OutsideContribution

educationissuesorganization

Activities Leading
to Global
Environmental
Protection

PR: Product
Portfolio (including
social benefit
products, FS6,
FS7)
Local Community
Economicand Social

impacts on

EC: Indirect

local

Economic Impacts

Contribution
Community
involvement

communities

andPromotedevelopmen

health in

SO: Local

local

Communities

Activities
OutsideSupporting People

organizationtcommunities

307

Recognition about ISO 26000
ISO 26000, the international standard concerning the social responsibility of organizations, was issued in November 2010.

By referring to the core subjects addressed in ISO 26000, specifically organizational governance, human rights, labor practices, theenvironment, fair operating practices, consumer issues and community involvement and development, Tokio Marine Group reviews themateriality of its CSR issues and makes efforts to improve them. Below are website links to the pages introducing Tokio Marine Group's
initiatives for addressing issues described in the ISO 26000 standard.

The Seven Core Subjects of ISO 26000 and Tokio Marine
Group's Initiatives
Core issues

Organizational governance

Web Links
Top Message
CSR Promotion Structure andInitiatives for Permeating CSR
within the Group
Group Core CSR Themes andMateriality
Relationship between Group
Initiatives and SDGs
Plans and Results of CSR
Initiatives
Corporate GovernanceInternal Control
Stakeholder Engagement

Core issues

Human rights

Issue 1Due diligence

Issue 2

Human rights risk situations

Web Links

Tokio Marine Group’s Approach to

Issue 3

Avoidance of complicity

Issue 4

Resolving grievances

Issue 5Discrimination and vulnerable groups

Issue 6

Civil and political rights

CSR
External Evaluations and Awards
and Participation in Initiatives (The
United Nations Global Compact)
Respect for Human Rights
ComplianceFair and Honest Personnel Affairs

Issue 7

Issue 8Economic, social and cultural rights

CSR in the Value Chain

Fundamental principles and rights at
work

308

Core issues

Issue 1

Issue 2

Issue 3

Labour practices

Web Links

Employment and employment
relationships
Conditions of work and social
protection

Development and Utilization ofDiverse Human Resources

Social dialogue

External Evaluations and Awards
and Participation in Initiatives (The

Issue 4

Issue 5

Health and safety at work

United Nations Global Compact)

Human development and training in
the workplace

Core issues

The environment

Issue 1Prevention of pollution

Issue 2

Sustainable resource use

Web Links
Global Environmental Protection
through Products and Services
Promotion of Environmental
Management

Issue 3Issue 4

Core issues
Issue 1

Climate change mitigation andadaptation

Research on Climate Change andNatural Disaster Risk

Protection of the environment,

Local Community and Social

biodiversity and restoration of natural

Contribution Activities Leading tohabitats

Environmental Protection

Fair operating practices
Anti-corruption

Web Links
Tokio Marine Group’s Approach to
CSR

Issue 2

Responsible political involvement

Issue 3

Fair competition

GovernanceCompliance

Issue 4

CSR in the Value Chain

Promoting social responsibility in theExternal Evaluations and Awards

value chain

and Participation in Initiatives (The
United Nations Global Compact)

Issue 5

Respect for property rights

Sustainable Investment and
Financing309

Core issues

Consumer issues

Web Links

Fair marketing, factual and unbiased

Issue 1

information and fair contractual
practices

Issue 2

Protecting consumers' health andCompliance
Information Security

safetyImproving Quality from theIssue 3Issue 4

Sustainable consumption
Consumer service, support, andcomplaint and dispute resolution

Customer's Perspective
Global Environmental Protection
through Products and Services
Local Community and Social

Issue 5

Consumer data protection and privacy

Contribution Activities Leading to
Grobal Environmental Protection

Issue 6

Access to essential services

Issue 7

Education and awarenessCore issues

Community involvement and

Web Links

development

Issue 1

Community involvement

Issue 2

Education and culture

Local Community and Social
Contribution Activities Leading toIssue 3

Employment creation and skills

Safety and Security

development

Local Community and Social
Contribution Activities Supporting

Issue 4

Technology development and access

Issue 5

Wealth and income creation

Issue 6

HealthIssue 7

Social investment

PeopleGlobal Environmental Protection
through Products and Services(Green Gift Project: Mangrove
Planting)

310

Corporate Information
We introduce Tokio Marine Holdings’ corporate information.

Corporate Information

Company name: Tokio Marine Holdings, Inc.
Headquarters: Tokio Marine Nichido Building Shinkan, 1-2-1 Marunouchi,
Chiyoda-ku, Tokyo 100-0005, Japan
Telephone: +81-3-6212-3333
Access Map

Message from the
President

Corporate Philosophy

To Be a Good
Company

Message from our President andGroup CEO, Tsuyoshi Nagano

Tokio Marine Group’s Corporate
Philosophy

Tokio Marine Group Message

Company Information

Corporate
GovernanceInternal Control

Company profile, access map,
organization chart, etc.

Fundamental Corporate
Governance Policy, Corporate
Governance Report, etc.

Internal Control, Compliance,
Risk Management initiatives, etc.

311

Directors, Audit &Supervisory Board
Members andExecutive Officers
List of Directors, Audit &Supervisory Board Members andExecutive Officers

Business Domains of Tokio Marine Group and Major Group
Companies(As of July 1, 2016)

312Major Insurance Business Companies

Domestic Non-Life Insurance Business

Tokio Marine & Nichido Fire InsuranceCo., Ltd.

Nisshin Fire & Marine Insurance Co.,Ltd.

Established: August 1, 1879

Established: June 10, 1908

Capital: 101.9 billion yen

Capital: 20.3 billion yen

Net premiums written: 2,128.3 billion yen

Net premiums written: 138.6 billion yen

Total assets: 9,242.5 billion yen

Total assets: 421.6 billion yen

Number of employees: 17,148

Number of employees: 2,333

Headquarters: 1-2-1 Marunouchi,

Headquarters: 2-3 Kanda

Chiyoda-ku, Tokyo, Japan

Surugadai, Chiyoda-ku, Tokyo,(As of March 31, 2016)

Japan(As of March 31, 2016)

Domestic Life Insurance Business

Tokio Marine & Nichido Life InsuranceCo., Ltd.
Established: August 6, 1996
Capital: 55.0 billion yen
Insurance premiums: 819.4 billion yen
Total assets: 6,948.9 billion yen
Number of employees: 2,573
Headquarters: Tokio Marine
Nichido Building Shinkan, 1-2-1
Marunouchi, Chiyoda-ku, Tokyo,
Japan(As of March 31, 2016)313

International Insurance Business Companies

Philadelphia Consolidated Holding
Corp.

Delphi Financial Group, Inc.
Established: 1987

Established: 1962

Insurance premiums and fee income:Net premiums written: USD2,838 million

USD2,057 million

Total assets: USD9,047 million

Total assets: USD16,342 million

Number of employees: 1,849

Number of employees: 2,301

Headquarters: Bala Cynwyd,

Headquarters: New York, NY, USA

Pennsylvania, USA(As of December 31, 2015 local financial(As of December 31, 2015, local financial accounting basis)

accounting basis)

HCC Insurance Holdings, Inc.

Tokio Marine Kiln Group Limited

Established: 1974

Established: 1962

Insurance premiums and fee income:Net premiums written: GBP126 million

USD2,826 million

Total assets: GBP1,236 million

Total assets: USD10,826 million

Number of employees: 691

Number of employees: 2,408

Headquarters: London, United Kingdom

Headquarters: Houston, Texas, USA(As of December 31, 2015, local financial accounting basis)(As of December 31, 2015 local financial accounting basis)

Overseas Network
Oversea bases: 483 cities in 38 countries and regions
Expatriate staff: 267
Local staff: Approx. 22,000
Claims agents:Approx. 250(including sub-agents)(As of March 31, 2016)314

Tokio Marine Nichido Building Shinkan,
2-1, Marunouchi 1-chome, Chiyoda-ku,
Tokyo 100-0005, Japan
Tel: +81-3-6212-3333