Harvey Coleman, President
Phone: 404-234-0683
Email: cmc@hcoleman.com

CMC Available Courses
The courses listed below will be tailored to directly reflect yourinternal organization’s mission, themes and language.

Diversity:▲ “Managing And Valuing Diversity”▲ Executive Forums on Diversity▲ “A World of Diversity”• Ten part video series• Eight part CD Rom version

Empowerment:▲ “Empowering Yourself”▲ “The Success Formula for Minority Professionals and Managers”▲ “The Real World For Professional and Managerial Women”▲ Skill building on a variety of Management Development Topics

Mentoring:▲ Training for Mentors▲ Training for Mentees/ Protégés

Teambuilding:▲ “Managing Winning Teams”▲ “Winning . . . Maximizing Individual Contributions to the Team”

Note: Train-The-Trainer programs available for all courses.

Overview of Courses and Specific Services
Managing and Valuing Diversity
This course builds the business case for valuing and managing diversity effectively. It
allows participants to examine and compare their value system to those of their peers
and the values of their organization. It contains modules on both awareness issues
and discusses the skills necessary to positively impact a changing and diverse world.

Empowering Yourself
This course is designed for anyone in the organization who is upwardly mobile. It
introduces participants to P.I.E.(R) (Performance, Image and Exposure) and discusses in
depth the part each plays in career success within the organization. It provides
students with the skills necessary to take personal responsibility for their own career
success. Topics such as the “unwritten rules” and how to avoid “glass ceilings” will be
discussed. This course is offered in a 1,2 or 3 day version.

The Success Formula for Minority/Women Professionals and Managers
This is a course that is ideal to fulfill the mission of your minority and women Resource Groups
whose aim is to grow future leaders that were raised outside of mainstream America. The
sharing of the “unwritten rules” and an opportunity discuss how to observe them and still holdonto the richness of your individual cultures will be examined. This is great training for theleadership of Resource Groups that will enable them to effectively lead their membership.

Tailored Programs
CMC will tailor all programs in agenda, module content and course length to specifically address
your challenges and can help implement and/or enhance your current initiatives.

Mentoring
Should you decide to initiate a formal Mentoring program, CMC offers one and two
day courses for both Mentors and Mentees ( protégés). Additionally, we can help
you plan and organize such a program. We will spell out the responsibilities of each group,
establish guidelines for the program and help begin the communication process
between the pairings.

Other CMC Services
Environmental Studies
CMC has the capability to conduct a complete cultural audit. The study includes tailored
questionnaire responses that are computerized to obtain specific demographic groups'
responses, will conduct focus groups, as well as a review of your current human resource
systems effectiveness. A final report would include our recommendations.

Diversity Councils/Committees
CMC can re-energize Diversity Councils by helping in the development of a strategic diversity
plan, train council members, suggest topics for monthly meetings and help committees achieve
their goals and mission.

Skills Development
We have developed numerous skill modules for either inclusion in our tailored diversitycourses or as follow-up training once awareness has been achieved. We also havenumerous management and employee effectiveness skill classes.
These subject areas may be presented in a two (2) or four (4) hour format or blended into
diversity, empowerment, or team courses. As requested, tailoring will be done to meet yourcurrent environmental situations.

BUSINESS IMAGE
CAREER ASSESSMENT AND PLANNING
CHANGE MANAGEMENTCOACHING
CONFLICT MANAGEMENTCULTURAL SENSITIVITY TRAINING
BEHAVIORAL STYLES AND VALUES PERSPECTIVESEFFECTIVE COMMUNICATIONSLEADERSHIPLISTENING SKILLSMENTORING
NEGOTIATION SKILLSTEAM BUILDINGTIME MANAGEMENTPERFORMANCE PLANNING & EVALUATIONPLANNING SESSIONSPRESENTATION SKILLSREADING THE BUSINESS ENVIRONMENTRECRUITING/EMPLOYMENT TRAINING
STRESS MANAGEMENT

One-on-One Counseling
CMC staff is qualified to help executives, managers and employees that have specificchallenges in the areas of diversity management, career barriers, leadership deficiencies
peer and boss relationship issues, etc., that should be addressed individually.

Diversity Course Learning Points▲ Highlight the major business and demographic changes that are taking

place in the workforce.
▲ Identify the impact these changes are having on organizational

dynamics and team productivity.
▲ Understand why diversity can be a unique and valuable asset.
▲ Broaden the definition of diversity beyond race and gender.
▲ Identify individual core beliefs as they relate to people differences.

▲ Recognize how core beliefs drive automatic behavior patterns in theworkplace and how they affect personal relationships.
▲ Recognize the power of the self-fulfilling prophecy.
▲ Learn how not to base opinions on the unchangeable physical or culturaldifferences of people.
▲ Examine characteristics assigned by societal stereotyping and their impact

on personal relationships and teamwork.
▲ Identify steps to overcome stereotyping and its negative effect.
▲ Understand the power of nonverbal messages and their power.
▲ Learn how to examine your own nonverbal messages and evaluate theirimpact on the people around you.
Learn about “trust gaps” and their affect on team performance.
▲ Identify the actions needed to bridge trust gaps.
▲ Understand the unwritten rules and their impact in gaining a promotion inthe organization.
▲ Begin to develop a Personal Career Plan that will allow you to achieve yourcareer goals.
▲ Become familiar with the coaching guidelines to help mentor peers andemployees.
▲ Understand the need for giving and receiving feedback.
▲ Begin to master coaching techniques through practice.

Identify methods by which each participant can best support diversity.

Managing Diversity
Sample Course Agenda
Defining the Challenge▲ Focus on the changing competition, resources, and workforce.
▲ Study factors which impede and improve productivity.
▲ Discuss how to identify and accept changes.

Early Messages▲ Discuss personal values and how they are established.
▲ Identify what affect personal values have on behavior.
▲ Study how behaviors and values impact the organizational climate.

Stereotypes▲ Identify obvious stereotypes and how they are reinforced.
▲ Discuss advantages and disadvantages of stereotyping.
▲ Determine resolution techniques regarding stereotyping.

Communication▲ Explore nonverbal and verbal communication skills.
▲ Explore personal style issues.
▲ Examine the issue of gaining exposure.

Perceptions▲ Examine how positive intentions may result in negative interpretations.
▲ Discuss the concept of a personal comfort level.

Reading the Environment▲ Discuss realities of Performance, Image, and Exposure▲ Determine successful coaching techniques for employees to reach their
desired level.

Managing Change▲ Understand the emotional stages of the change process.
▲ Identify the barriers to personal change

Coaching▲ Examine barriers to effective coaching.
▲ Establish coaching guidelines.
▲ Discuss assertiveness techniques.

” Empowerment Training”
Course Description
The makeup of the business environment is very different today than it was eventen years ago. Several new generations have entered the workplace, work
schedules have changed, technology has affected all aspects of getting the job
done and business priorities are different. These changes have created amultitude of adjustments in the workplace. Employee thoughts, goals, objectives,
loyalty and contributions have taken unprecedented directions. The rules andparameters integral to the business climate have also changed.
Therefore, it is important for individuals who are actively participating in thebusiness “game” to recognize and adjust to the required “rules” or at least the
rewarded rules, in order to achieve his/her desired objectives. One of theunchanged rules is that “hard work” is necessary but alone will not be responsible
for career achievement and success. There are still other factors to consider.
This course is designed to openly identify and discuss the other factors ofsuccess – in addition to “hard work”. The information will allow professionals todetermine how and/or if he/she is willing to adjust to the areas of conformity
required in the business environment or just how to evaluate the consequencesof non-conformity. The discussions of a variety of topics will be highly
participative and very lively – as a variety of opinions are usually expressed. The
idea of the course is not to “convert” everyone but to realistically placeinformation in front of each person so that an informed choice may be madewhich could affect the rest of their career life.

Empowerment Course Objectives▲ Establish career goals.
▲ Discuss how to deal effectively with professional and personalchange.
▲ Identify the unwritten rules of the organization.
▲ Understand success factors required for goal attainment.
▲ Discuss the impact of personal lifestyle activities on career

success.
▲ Determine individual behavioral and values style within thecontext of the natural work team.
▲ Practice selling ideas and making presentations.
▲ Clarify leadership qualities.
▲ Distinguish formal and informal mentoring.
▲ Learn the advantages and disadvantages of giving and receiving

feedback.
▲ Identify effective networking strategies.
▲ Define personal stressors and develop solutions.
▲ Create a career map with action steps to meet short term career

objectives.

Empowerment Training
Course Agenda
Dealing with Change▲ Professional▲ Personal

The Business Environment▲ Success criteria beyond hard work
▲ The impact of lifestyle choices on career progress▲ Short and long term advantages
Personal Style Assessment▲ The impact of experience on communication style▲ Individual behavioral and value system strengths▲ Effective team membership skills▲ Selling ideas and making presentations
Understanding: Using and Keeping Power▲ Leadership and Influence clarified▲ Personal leadership qualitiesMentoring, Coaching and Networking▲ Formal vs. informal▲ Giving and receiving feedback▲ Maximizing benefits

Stress Identification and Management▲ Recognizing symptoms▲ Determining causes▲ Applying solutions

Charting Your Own Journey▲ Creating a personal map▲ Developing the plan
▲ Evaluating progress▲ Enjoying the payoff!