2021

Sustainability ReportTokio Marine Group Corporate Philosophy
With customer trust as the foundation for all its activities, Tokio
Marine Group continually strives to raise corporate value.

Purpose of Tokio Marine GroupThrough the provision of the highest quality products and services, Tokio Marine● Group aims to deliver safety and security to all our customers.
By developing sound, profitable and growing businesses throughout the world,● Protecting Customers and Society in Times of NeedOur basic approach to being a “Good Company” is to be “a company trusted by

Tokio Marine Group will fulfill its mandate to shareholders.
Tokio Marine Group will continue to build an open and dynamic corporate cul-● ture that enables each and every employee to demonstrate his or her creative
potential.
●

all people and society by supporting customers and society in times of need.”Acting as a good corporate citizen through fair and responsible management,
Tokio Marine Group will broadly contribute to the development of society.

Tokio Marine Group has provided “safety and security” to society and contributed
to its development by making the most of its abundant knowledge and experience
accumulated over the years in the insurance industry. In the future as well, we will
work to solve various social issues and continuously raise the Group’s corporate
value while contributing to a safe, secure and sustainable future. By doing so, we
aim to become a “Good Company” that is trusted by all people and society.

Tokio Marine Group Sustainability Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its Corporate Philosophy to achieve sustainable growth together with the development of society in accordance with the following principles:●Products and Services: We aim to provide society with products and services tomeet its needs for safety and security.
Respect for Human Rights and Dignity: We respect and actively promote the● recognition of human rights. We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees. We respect the right to privacy and strive to enforce sound information management and control.
Protection of the Global Environment: Acknowledging that the protection of● 

the global environment is an important responsibility for all corporate entities,
we respect the harmonization with and the improvement of the global environment in all of our activities.
Contribution to Local Communities and Societies: As a member of various● 

communities and societies, we respect the diversity of cultures and customs andwe aim to contribute actively to the needs of the current era.
Compliance: While striving to maintain high ethical standards at all times, we● will pursue strict compliance in all aspects of our business activities.
Communication: We intend to disclose information timely and appropriately● and to promote dialogue with all our stakeholders to ensure effective corporate
management.

2021 Sustainability Report2Present Status of Tokio Marine Group［ Founding ］［ Number of Group Companies ］ ［ Performance Indicators ］

1879 Japan’s first insurance company
142 years in business since the establishment

Subsidiaries

267companies

Affiliates

26 companiesof Tokio Marine Insurance

1914 Launch of Japan’s first● Business performance*

Tokio Marine Holdings

auto insurance［ Number of Employees ］(as of March 31, 2021)

Approx.

43,000 persons

Domestic

Approx. 25,000

Overseas

Approx. 18,000［ Main Business ］●N on-life insurance businessin Japan● Life insurance business in JapanTop line (net premiums written + life insurance premiums):

4,580 billion yen
Adjusted net income: 410.0 billion yen
Adjusted ROE:12.2%* Performance in FY2020 (normalized basis excluding the impact of
COVID-19)* Adjusted net income and adjusted ROE are our original performanceindicators that exclude the effect of various reserves specific to theJapanese insurance business and the effect of goodwill.

● Insurance business overseas● Financing and other businesses［ Finance Rating ］［ International Network ］(Tokio Marine & Nichido as of July 1, 2021)
S&P
Moody’s

JAPAN and 46 countries and regions

A.M. Best

A+
Aa3
A++

12

DJSI

Selected forconsecutive years

CDP

A-

Health & Productivity Stock6

Selected forconsecutive years

Semi-Nadeshiko Brand

2019 and 2020

54%

Units installed:

51.0 billion yen

45 (total as of March 31, 2020)● Reduction in CO2 emissions

Reduction of

21,000 tons

in FY2020 (vs previous fiscal year)● Carbon neutral status*

8● Economic value generated by mangrove

planting
Total of［ Social Indicators ］● Employee participation rate in social

contribution activities

Attained total participation rate of more than100

% for 7 consecutive years since FY2014(domestic Group companies)● Expenditure for social contribution activities

21billion yen (Tokio Marine Holdings
1● Culture and value survey for employees

4.3 on a scale of five* (Response rate: 84%)

Nadeshiko Brand

2013, 2015, 2017 and 2018

46%

Domestic

and main domestic subsidiaries)*［ ESG Assessment (as of August 31, 2021) ］

Amount committed: Approx.

* Scopes 1 + 2 + 3 (four items)

Overseas* Performance in FY2020 (normalizedbasis excluding the impact of COVID-19)

Approx.

● Renewable energy funds

consecutive years since FY2009(12 consecutive years for Tokio Marine & Nichido)● Business portfolio*

Profit composition
by region［ Environmental Indicators ］

118.5 billion yen (April 1999 – March 2019)［ Governance Indicators ］● Board of Directors:

Outside Directors comprise43％(6 of 14 Directors)● Audit & Supervisory Board: Outside Audit &Supervisory Board Members comprise60％(3 of 5 Directors)● Nomination Committee:

6 of 8 members are Outside Officers

2

ESG● Compensation Committee:*1 Including donations by employees and agents, miscellaneous
expenses for social contribution programs, payments in kind, opened
facilities and employee dispatching.
*2 Combined total of Tokio Marine Holdings and Group companies inand outside Japan

6 of 7 members are Outside Officers

2021 Sustainability Report3

C

Sustainability Report

2021
O

1

Tokio Marine Group’s Sustainability
6

N

9
10
11

T

13
22
27

E

33
42

Top Message
Approach to Sustainability Strategies
Organizational Structure for Promoting Sustainability
Process for Specifying Materiality
Eight Material Issues and Four Priority Issues
Relationship between Tokio Marine Group Initiatives and SDGs
Results of Tokio Marine Group’s Sustainability Initiatives
Stakeholder Engagement
External Evaluations and Participation in Initiatives

4

Governance
163
166
168
169
171

5

Sustainability Library
178
179

N

2

Environmental
50

T

59
71

S

81
87
91
96

3

Promoting Environmental Management
Climate-Related Financial Disclosure Based on the TCFD Recommendations
Promoting Research on Climate Change and Natural Disaster Risks
Promoting Disaster Prevention and Mitigation
Preventing Global Warming by Promoting the Development of Clean Energy
Protecting the Global Environment through Products and Services
Promoting Activities to Protect the Global Environment

Corporate GovernanceCompliance and Anti-Corruption
Risk Management
Information Security
Sustainability in the Value Chain

187
188
195
197

Overview of Group Sustainability Reporting
Sustainability Performance Data
Third-Party Assurance
GRI Standards Content Index
Recognition about ISO 26000
Editorial Policy

Social
99
104
107
114
126
134
146
148

Respect for Human Rights
Diversity and Inclusion
Developing and Utilizing Diverse Human Resources
Promoting Health and Productivity Management
Contributing to the Creation of a Safe and Secure Society
Social Contribution and Awareness-Raising Activities
Measures and Response to COVID-19
Improving Quality from the Customer’s Perspective
Link to external website

PDF file open

Link to anchor point on this Report

2021 Sustainability Report41

Tokio Marine Group’s Sustainability
We introduce Tokio Marine Group’s sustainability approach and strategies, sustainability promotion structure, stakeholder
engagement, plans and results, external evaluations and participation in initiatives.

Top Message

Eight Material Issues and Four Priority Issues

A message from Satoru Komiya, President and Group CEO

We introduce risks and opportunities for each material issue, values created by
Tokio Marine Group and goals for the future.

Approach to Sustainability Strategies
Tokio Marine Group’s history of growth achieved through promoting solutions
for social issues since its founding.

Organizational Structure for Promoting Sustainability
With the establishment of the Sustainability Committee chaired by the Group
Chief Sustainability Officer (CSUO), we will step up our measures aimed at
resolving social issues under the new promotion structure.

Process of Specifying Materiality
By continuing to adhere to our purpose, we have specified eight material
issues (materiality) and four priority issues and clearly positioned the future

Relationship between Group Initiatives and SDGs
We introduce our eight material issues and their relationship with the 17 SDGs,
as well as Tokio Marine Group initiatives.

Results of Sustainability Initiatives
We introduce our sustainability promotion and sustainability key items as wellas the fiscal 2020 results for the sustainability key items.

Stakeholder Engagement
We introduce our structure for stakeholder engagement and include specificexamples.

generations as stakeholders.

External Evaluations and Participation in Initiatives
We introduce external evaluations as well as our participation in initiatives.

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Top Message
Toward a Safe, Secure and Sustainable Future

Introduction (Our Purpose and Basic Stance)
The frequent occurrence and intensification of natural disasters and theimpact of COVID-19 have fundamentally reshaped customer needs, while theenvironment surrounding Tokio Marine Group’s business has also evolved
profoundly. On top of this, rapid technological innovations as exemplified by
AI have created unprecedented and completely different ways of providing
business processes and services across all types of industries and businessformats. These developments continually change and evolve day to day.
Meanwhile, since its founding, Tokio Marine Group’s purpose (raison d’etre) has
been to protect customers and local communities in times of need by providingthem with safety and security, with the trust of customers as the starting

Purpose of
Tokio Marine Grouppoint of all our activities. This founding purpose will remain unchanged in the
future. Although consistently providing all stakeholders with the kind of value
demanded by each of them is no simple task amid this drastically evolving
environment, we will continue searching for ways to do so. We will keep up
our efforts to become an even better company without being content with thestatus quo. Tokio Marine Group’s globally shared slogan “To Be a Good Company”
incorporates this desire in the words “To Be.”
Tokio Marine Group will continue to always pursue its purpose throughinitiatives involving the participation of all employees, with each and every
employee acting with integrity and compassion as the starting point, while
realizing sustainability by earning the trust of customers and society.

Formulating Our Mid- to Long-Term Sustainability Strategy
and Strengthening the Implementation Structure
Satoru Komiya
President and Group CEO
Tokio Marine Holdings, Inc.

As social issues become increasingly complex and intensified, the extent towhich companies can contribute to solving them is becoming an important
indicator for measuring the social value of a company. In view of this, in May
2021 Tokio Marine Group formulated a new mid- to long-term sustainability

2021 Sustainability Report61

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Sustainability Librarystrategy. By working to solve social issues through our business activities, we will
Approach to
Sustainability
Strategies

once again clearly demonstrate our determination to simultaneously increase
our social value and economic value (profit growth). At the same time, we willcontinue to proactively undertake the social contribution activities we havecarried out to date.
In April 2021, Tokio Marine Group newly established the Sustainability

Organizational
Structure for
Promoting
Sustainability

Committee, with the Group Chief Sustainability Officer (CSUO) as the chief
executive officer. The committee was established to reaffirm our origins, namely
a growth strategy that places solving social issues as its starting point, and toadvance and steadily implement the sustainability strategy. By rotating the
PDCA cycle based on an annual plan formulated in accordance with the midto long-term sustainability strategy, we will position initiatives for realizing asustainable society as the engine for driving the medium- to long-term growthof Tokio Marine Group. Also, in keeping with our strong awareness that “it is
our responsibility to pass on the irreplaceable global environment to future
generations in a sustainable condition,” we have designated “future generations”

Process of Specifying
Materiality

as a key stakeholder alongside customers, society, employees and shareholders/investors. With a keen desire to be a top runner in solving social issues,
Tokio Marine Group will make further efforts to resolve issues for realizing asustainable earth and society based on our purpose of protecting customers andlocal communities in times of need.

Formulating New Material Areas and Key Issues
Based on its purpose, Tokio Marine Group has set eight material issues

Combat Climate Change

Eight Material Issues
and Four Priority
Issues(materiality)* on which it will focus special attention to find solutions.

At the end of September 2020, Tokio Marine Group released “Our Climate

Among these, we have identified four priority issues for which we believe theStrategy,” which summarizes its views on climate change. In this statement, Tokio

expectations and interests of our stakeholders are high and that also have highMarine Group declared its commitment to making all-out efforts for supporting* Eight material issues:
Combat climate change;
Improve disaster resilience;
Support people’s healthy
and enriching lives; Promoteand support diversity andinclusion; Facilitate andfoster innovation throughdigitalization; Protect thenatural environment; Provide
education to children;
Disclose highly transparent
and timely information

importance in our business. These key issues are: (1) combat climate change, (2)the transition toward decarbonization and a low-carbon society throughout the

improve disaster resilience, (3) support people’s healthy and enriching lives andworld. To the present, Tokio Marine Group has continuously committed to various(4) promote and support diversity and inclusion (D&I).

initiatives. These include promoting environmental, social and governance (ESG)

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initiatives; supporting the use of renewable energy by providing insurance

our customers throughout their lives and thereafter. Using digital technology

products and services aimed at attaining the Sustainable Development Goals

and data analysis, we innovate products and services that cover the full range(SDGs) and achieving the 2°C target under the Paris Agreement; and becomingof customer risk, including pre-symptomatic illness and prevention, as well ascarbon neutral through the Mangrove Planting Project. In addition, throughpromotion of fitness and wellness. Group-wide, we are committed to a future

participation in international initiatives, we have proactively engaged inwhere everyone can confidently live their life to the fullest.

discussions on climate change issues as well as deliberations on ways to disclose
financial information in accordance with the Task Force on Climate-related

Promote and Support Diversity and Inclusion

Financial Disclosures (TCFD), thereby leading efforts to address these global

The insurance business has been called a “people’s business.” For those of us

issues. Going forward, we will continue to incorporate “Our Climate Strategy”

who handle the intangible product of insurance, our employees and the trust

into all of our activities, including the provision of products and services,

built between people are everything. Tokio Marine Group supports and respects

insurance underwriting as well as investment and financing.

the Universal Declaration of Human Rights, OECD Guidelines for Multinational
Enterprises, ILO Core Labour Standards, UN Guiding Principles on Business andImprove Disaster Resilience

Human Rights, as well as ISO 26000. Valuing and continually supporting people

Tokio Marine Group remains committed to providing safety and security

are essential for Tokio Marine Group to earn the trust of all people and society,throughout all its business activities to ensure it can properly suppor tachieve sustainable growth and continuously create value for society. For thesecustomers and society. These efforts include engaging in industry-academia

reasons, Tokio Marine Group aims to be a company that respects diverse values

collaborative research, creating value through a variety of products andand continuously achieves growth while every employee thrives and works withservices, participating in international initiatives, continuously supportinga sense of motivation. As such, we will work toward fostering a corporate culture

recovery efforts of disaster-stricken regions in collaboration with partners andaimed at permeating D&I.

conducting on-site Disaster Prevention Lessons for schoolchildren. Needless tosay, the prompt payment of insurance claims in times of emergencies such as

Tokio Marine Group also aims to nurture a corporate culture where eachnatural disasters is of paramount importance. With this in mind, we will step up

employee works to solve social issues as their “own personal matter” and ensure

efforts for sophisticating claims payments services that leverage technology

this leads to an increase in corporate value and the creation of social value. As

and developing insurance products that reflect the needs of disaster survivors.

such commitment and action spread throughout organizations and the entire

We will also go beyond just paying insurance claims to provide information andGroup, we believe that it will create a virtuous cycle of developing innovative

services for disaster prevention and mitigation and offer early recovery services.

products and services and contributing to local communities and society, which
in turn will promote the creation of a sustainable future and contribute to the

Support People’s Healthy and Enriching Lives

attainment of the SDGs. My mission is none other than to make Tokio Marine

Domestically, we see opportunities to address longevity risk, asset formation

Group a “Good Company” that works to resolve issues facing society and earns

and other mounting needs of the world’s most aged population. Globally,

the widespread trust of its customers and society. This can only be achieved bypeople’s health concerns and awareness have been heightened by the COVID-19

harnessing the comprehensive power of the Group together with its employees

pandemic. With our integrated business model for life and non-life, healthcare

in Japan and overseas and interacting and cooperating with its various

is a segment where we can demonstrate proven competence in protecting

stakeholders.

Tokio Marine Group’s
Eight Material Issues
and 17 SDG Goals

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3

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4SocialApproach to Sustainability Strategies

5

Governance

Sustainability Library

to renewable energy with insurance. Through its mainstay insurance business, the Group hasgrown sustainably by promptly providing beneficial solutions for the changing challenges ofevery era.

Aiming to Achieve Continuous Growth with Solutions forSocial Issues Positioned as Medium- to Long-Term GrowthEngineIn these ways, Tokio Marine Group has been addressing social issues throughout its long
history. Such issues have changed over the generations, but the Group’s commitment has neverchanged. For Tokio Marine Group, sustainability strategies are about promoting solutions for

Tokio Marine Group’s purpose is to protect customers and society in their times of need.

these issues through business activities while contributing to the sustainability of society. Thisapproach has been at the core of its corporate culture since it was founded.

Originally founded in 1879, the Group has supported Japan’s modernization since it originallybegan providing insurance to maritime shipping firms to cover lost or damaged cargo caused

Across its global operations, the Group will continue working to benefit society, bring happinessby accidents at sea. Later, the Group helped the country shift to automobile travel in the post-

to people and protect the environment in order to help build a sustainable planet and,war period by providing auto insurance. More recently, with the acquisition of GCube, a leading

consequently, provide even more social value and economic value (in the form of profit growth).

insurance underwriter in the renewable energy sector, the Group has been supporting the shift

Through these efforts, the Group will aim to be a “Good Company” over the next century bydelivering value to all of its stakeholders.

History of the Group’s Growth and Solutions for Social Issues

Premiums Dividends

Direct Net Premiums Written (Bar Graph) and Total Dividends Paid (Line Graph)

Dividends

renewable energy

Domestic non-life insurance*2

International insurance*3

Total dividends*4*1: Excludes deposit premiums from policyholders*2: Shows premiums from Tokio Marine from fiscal 2001 and prior, and combined premiums
from Tokio Marine & Nichido and Nisshin Fire, etc., from fiscal 2002 onward*3: Shows premiums from 2002 onward when Tokio Marine Holdings was established*4: Does not include one-time dividends provided as capital level adjustment

non-life insurance product called Super
Insurance

2001

1996
1959
1914

1879

(Billions ofyen)Japan: Insurance cover for victims of accidents
involving self-driving cars (first in Japan)

2002 Japan: Offered Japan’s first integrated life and1999
Founded as the first
insurance company
in Japan

2017(Trillions ofyen)¥139.1bn
Premiums ¥4.10 tn
4.02020 Japan/Europe: Support the spread of

*1

3.0

Tokio Marine Holdings
establishedIndia: Microinsurance

Europe (Kiln): Cyber insurance

100

2.0
50

Japan: Entered life insurance business

1.0

Japan: First product liability insurance in Japan

Japan: First auto insurance in Japan

1960

1965

1970

1975

1980

1985

1990

1995

2000

2005

2010

2015

2020

(FY)

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Governance

Organizational Structure for Promoting Sustainability
Group

Board of Directors

Accelerating Initiatives to Solve Social Issues under a New
Promotion Structure

Two-hour meetings held
four times annuallyCEO

Sustainability Committee(comprised of the CEO and C-suite)

CSUO

Secretarial Officesociety in times of need. As these problems become increasingly complex and serious, we willneed to promote initiatives that focus more on social sustainability. In this regard, we have2

clearly identified future generations as stakeholders and redefined our sustainability strategy as

3Working Group
Products andservices(insurance andinvestments andfinancing)

initiatives for contributing to realizing a sustainable society as well as growth for the Group, all
the while balancing business activities with the resolution of social issues.

Operations(including
diversity andinclusion (D&I))

Socialcontributions

Task Force

Communications

Businessstrategies

TCFD

Diversity
Council*

Departments in charge of corporate planning, international
business development and financial planning

In April 2021, we established the position of Group Chief Sustainability Officer (CSUO) andcommittee. The committee is responsible for promoting Group-wide initiatives while

Management Meeting

1

Tokio Marine Group has contributed to solving social issues by protecting customers andestablished the Sustainability Committee chaired by the CSUO and operated as a global

Sustainability LibraryGroup Companies

coordinating with subcommittees and task forces, which are subordinate to the committee,

Group companies in thedomestic non-life
insurance business

depending on the aspects of par ticular social issues. Under this structure, we aim toGroup companies
in the domestic
life insurance businessGroup companies in thedomestic financial andother businesses

Group companies
in the international
insurance businesssimultaneously achieve two goals, specifically, enhancing the Group’s social value by solvingsocial issues through our business activities and contributing to a sustainable society; andenhancing our economic value by achieving medium- to long-term growth for the Groupthrough such initiatives.

* A body aimed at building consensus among Group companies regarding important D&I themes (e.g., fostering female executive
candidates, making companies more inclusive)(1) Role of the Sustainability Committee(2) Roles of other organizations

Deliberates on Tokio Marine Group’s sustainability strategies● Overseesthe overall management and execution of sustainability
strategies● Reports to and submits matters for discussions to the Board of
Directors and in relevant management meetings	Handles administration for the committee (as well as● Tokio Marine Group will realize medium- to long-term growth while promoting a sharedunderstanding of the aims and context of our mid- to long-term sustainability strategy
throughout the Group and strengthen our initiatives to solve issues relating to a sustainable
earth and society.

<Matters discussed by the Sustainability Committee>
May 6, 2021:

F ormulation of sustainability strategies, systems
for executing the strategies and key issues inimportant areas

Jul. 6, 2021:

Implications of external trends for the Group andannual plans for organizations that will carry out
initiatives and top priority policies

1 Secretarial Officethe subcommittees and task force) and promotes thesustainability strategies.
2 Working Groups	Formulates and executes annual plans for respective
issues, with input from relevant departments of Tokio
Marine Holdings and members of Group companies.
3 Task force	Organizes members of projects tasked withstrengthening short-term initiatives.

Aug. 31, 2021: (1) Positioning of the sustainability report(2) Initiatives for climate change and TCFD
disclosure, etc.

2021 Sustainability Report10Tokio Marine Group’s
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Environmental

3

Social

Process of Specifying Materiality
Specifying Eight Material Issues (Materiality) and
Four Priority Issues

4

Governance

2

STEP

5

Sustainability Library

Identify Material Issues
To realize our purposes, we determined eight material issues after analyzing the Group’sbusiness contents, the particulars of our sustainability-related initiatives and the impacts ofimportant social issues in the insurance industry.

Based on discussions of the Sustainability Committee established in April 2021 and advice
from external experts, Tokio Marine Group has specified eight material issues and four

[Effects of Material Social Issues in the Insurance Industry]priority issues that the Group should address as our purpose. We determined the materiality

We identified social issues by referencing the scope of principal frameworks on social issues(material issues) in the following steps according to our mid- to long-term sustainability
strategy.

1

STEP

in and outside Japan, including the Sustainable Development Goals (SDGs), ISO 26000 and
new industry visions. We have identified material issues that should be addressed for each of
the Group’s stakeholders (customers, society, employees, shareholders/investors and future
generations) with regard to all social issues.

Defining Value (Purposes) to Provide to Our Stakeholders
We have defined purposes to suit individual stakeholders as a starting point to simultaneous-

For future
generations

Improvedisasterresiliencely increase social value and economic value (profit growth), while creating a cycle of businessactivities and solutions to social issues as a leader in providing solutions to social issues.
Stakeholders

For customers

For society

For employees

Value provided

Contribute to making customers’ lives healthy and enriching through products● that provide security and assistance with future-oriented challenges●

Contribute to building a sustainable society that can overcome any challenge
and ensure the safety and security of all its members

Continually increase shareholder returns
Enhance the Group’s value and earn the trust of shareholders and investors●

Hand down a sustainable environment to future generations

Facilitate andfoster innovation
through
digitalization

Provideeducation tochildrenForsociety

Promote andsupport diversity
and inclusionFor
futuregenerations
For
shareholders
andinvestors

tunities for them to thrive

through timely and proper disclosure along with constructive dialogue
For future generations

Protect thenaturalenvironment

Help employees reach their highest potential through engagement and oppor-● 

Supportpeople’ s healthy
and enriching
lives
For
customers● ●For shareholders and investors

CombatclimatechangeFor
employees

Disclose highly
transparent andtimelyinformation

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2

3

Environmental

4SocialGovernanceMaterial issues

Prioritizing Issues(★Four designated as priority issues)

We assessed the eight material issues along the two axes of “expectations and the interest of

1

Combat climate change ★

2

Improve disaster resilience ★

stakeholders” and “importance for Tokio Marine Group,” and selected four priority issues. For“expectations and the interest of stakeholders,” we assessed the effect of expectations andinterests of stakeholders, including customers, society, employees, shareholders/investors
and future generations, on the social perception and rating of the Group. For “importance for
Tokio Marine Group,” we assessed the relationships with contribution to our purpose, busi-

High

Eliminate obstacles
to social peace andstability

Provideeducation tochildren

Improvedisasterresilience

Combatclimate change

Supportpeople’shealthy andenriching lives

Promote andsupportdiversity andinclusion

Facilitate and foster
innovation throughdigitalization
Disclose highly
transparent
and timely
information

Protect thenaturalenvironment

4
Material issues

Contribute tosustainableconsumption
and lifestyles

3

Medium- to long-term priority issues

Expectations and interest of stakeholders

ness strategy, sustainability strategy and social issues.

5

6

Low
Low

Reasons for selection
The adverse effects of climate change, including increasingly serious natural
disasters, threaten people’s safety and security and interfere with the sustainable development of society. Tokio Marine Group recognizes the importance ofaddressing climate change and natural disasters because it underwrites risks inJapan, a country especially prone to natural disasters. Therefore, in its roles as
an insurance provider, institutional investor and global enterprise, the Groupintends to deal with these issues head on and contribute to solutions.

Support people’s healthy andenriching lives ★

Promote and support diversity
and inclusion ★

Amid major changes in the economic environment, social issues are becoming
increasingly complex and diverse. For Tokio Marine Group to grow sustainably
by offering solutions to such issues, it will be important for its more than 40,000
employees to maximize their potential and combine their individual skills intocollective capabilities. Accordingly, promoting and supporting diversity andinclusion is an important management strategy for the Group, and with this inmind, it intends to step up the initiatives it has been carrying out for this purpose.

Facilitate and foster innovation
through digitalization

Rapid progress in technological innovations are driving major societal and economic changes. To realize sustainable economic growth under those circumstances, all companies will need to create a basis for technological innovation.
Tokio Marine Group is already providing insurance coverage for new types ofrisks that have arisen from these changes, including cyber risk. Furthermore,in addition to insurance payouts, the Group will apply digital technologies anddata to provide security to customers before and after any events that may require insurance claims. In these ways, the Group will work to support corporate
growth and economic development.

Protect the naturalenvironment

Tokio Marine Group understands that a sustainable society, in which everyone can live safely and securely and pursue any aspiration, depends on thenatural environment, the basis for all life and people’s livelihoods. Moreover,the Group recognizes its obligation to help ensure that future generations
inherit a sustainable natural environment, as it is irreplaceable. Based on theseprinciples, the Group intends to bolster the initiatives it has taken to combat
climate change and protect biodiversity and wetlands through environmental
conservation activities, including its Green Gift project and mangrove planting
activities.

Provide education to children

Education can create a foundation for the future, as each generation faces
the changing challenges of the times. Having specified future generations ofpeople as stakeholders, Tokio Marine Group has a duty to help equip children
with the skills they will need in life. Therefore, the Group plans to strengthen its
educational programs, including its Disaster Prevention Lessons for children,which were initiated following the Great East Japan Earthquake in 2011.

Disclose highly transparent
and timely information

As an original participant in the Task Force on Climate-related Financial Disclosures (TCFD), Tokio Marine Group is working to properly disclose informationand facilitate widespread climate-related disclosure. As part of these efforts,
the Group will continue placing importance on disclosing highly transparent
and timely information to earn even more trust from shareholders and investors going forward.

Importance for Tokio Marine Group8

Sustainability Library

In an age in which many people live past 100 years old, everyone hopes to leada long and healthy life. With the aging of the population and widespread advancements in medicine, however, the financial burden on individuals, families
and society is growing each year. Tokio Marine Group intends to address this issue by fully utilizing its extensive expertise to offer high-value-added products
and services while covering disease and illness through its many life and nonlife insurance products.

High

7

5

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Eight Material Issues and Four Priority Issues
Material issues(★Four designated as priority issues)● Risks ● Opportunities

How the Group can contribute

1 Combat climate change ★
●● Revisions to energy policies in various

countries based on the shift to a
low-carbon society● Various negative impacts of global
environmental destruction on society

a. Develop and offer products and services that contributeto renewable energy development and facilitate green
investingb. Realize carbon neutrality through engagement withinvestors and insurance underwriters
c. Reduce CO2 emissions from the Group’s operations andmeet RE100 criteria

d. Carry out mangrove planting to combat global warming (through carbon fixation) and mitigate damage fromenvironmental disasters
e. Provide education on forest conservation and the environment (including Green Lessons)
2 Improve disaster resilience ★
● R ising insurance payouts resulting fromincreasingly serious natural disasters andabnormal weather● Growing public awareness and needs
related to risks of natural disasters

a. Develop and provide products and services that are
useful for preventing disasters, mitigating their damage
and facilitating rapid recovery

b. Assist with business continuity planning (BCP) in partnership with government bodies and businesses
c. Establish sustainable fire insurance systems
d. Carry out disaster awareness initiatives, including Disaster Prevention Lessons
3 Support people’s healthy andenriching lives ★
● Increasing opportunities to facilitate healthmanagement at companies● Rising public awareness of health andgrowing needs related to longevity risks
and asset management in old age● Creation and expansion of new markets due
to advancements in medical technologies● Increasing cases of adverse selection inunderwriting due to advancements inmedical technologies

a. Widely promote services to companies for facilitating
their Health and Productivity Management
b. Develop and provide products and services that addressneeds to manage assets and savings in response to longevity risks
c. Develop and provide new healthcare services

Value creation
Value created in fiscal 2020
More information is available in the news release, “Tokio Marine: Our Climate
Strategy,” published on the Company’s website on September 28, 2020:a. (1) Offered Japan’s first insurance packages for offshore wind power plants;(2) acquired GCube, a leading insurance underwriter in the renewable energy industry; (3) strengthened commitment and involvement in renewable energy funds (51billion yen committed and 45 development projects as of March 31, 2021)
b. Sold off business-related equities of companies (including those involved infossil fuels) totaling 106 billion yen in accordance with prior plans ( Tokio Marine& Nichido)c. Tokio Marine & Nichido Fire, Philadelphia Insurance Companies and Tokio Marine Kiln Group adopted renewable energy at workplaces in Japan, the U.S. andthe U.K., respectively

d. Achieved carbon neutrality*2 for the eighth consecutive year since fiscal 2013

e.Refer to (7) Provide education to children
More information is available in the news release, “Tokio Marine: Our Climate
Strategy,” published on the Company’s website on September 28, 2020:a. (1) Net insurance payouts for natural disaster-related claims totaled*4 136.2
billion yen; (2) Tokio Marine & Nichido Fire increased revenue from fire insurance*1 by 9.7%; (3) offered Japan’s first earthquake index insurance; (4) offered
first nationwide hurricane index insurance in the United States; (5) implemented
measures to prevent the spread of forest wildfires in the western U.S. (PURE)
b. Concluded a cumulative total of BCP assistance agreements with governmentsof 38 prefectures, 10 major cities and 52 municipalities
c. Revised rates in January 2021 expected to improve pre-tax earnings by 20 billion yen in the future
d. Refer to (7) Provide education to childrena. (1) Included in the Health & Productivity Stock Selection for the sixth consecutive year; (2) Tokio Marine & Nichido Fire provided health management support
to about 2,000 companiesb., c. (1) Tokio Marine & Nichido Fire offered Japan’s first insurance for supporting
both medical treatment (nursing care) and job duties in the workplace; (2) Tokio
Marine & Nichido Life increased revenue from new policies annualized premiumsby 6.9% due to strong contributions from sales of healthcare insurance withrelaxed underwriting standards and installment variable annuities designed for
asset accumulation needs

Value creation
Goals for fiscal 2021 and beyonda. (1) Increase revenue*1 from Tokio Marine & Nichido Fire’s insurance foroffshore wind power plants by 5 billion yen by fiscal 2023; (2) continue facilitating green investingb. Sell off at least 100 billion yen in business-related equities of companies(including those involved in fossil fuels) annually between fiscal 2021 and2023
c. By fiscal 2030, (1) reduce the Group’s greenhouse gas emissions by 60%*2
compared with fiscal 2015; (2) have renewable energy account for 100% ofelectricity consumption at main workplaces; (3) switch all vehicles owned
by Tokio Marine & Nichido Fire and Tokio Marine & Nichido Life to electricvehicles*3
d. (1) Achieve carbon neutrality*2 for the ninth consecutive year in fiscal
2021; (2) aim to surpass 300 billion yen in cumulative economic value frommangrove planting by fiscal 2038
e. Refer to (7) Provide education to children

a. Have Tokio Marine & Nichido Fire support disaster preparedness, mitigation and recovery activities in customers’ communities through an initiativein July 2021 to provide “Total assist fire insurance x Red Feather Disasterprevention/reduction program”
b. Continue providing support for BCP
c. Increase Tokio Marine & Nichido Fire’s pre-tax earnings from fire insurance
by more than 26 billion yen by fiscal 2023
d. Refer to (7) Provide education to childrena. (1) Be included in the Health & Productivity Stock Selection for the seventh
consecutive year; (2) continue having Tokio Marine & Nichido Fire provide
health management supportb., c. (1) Aim to increase Tokio Marine & Nichido Fire’s revenue*1 in thehealthcare market to between 20 and 30 billion yen by fiscal 2023; (2) aim toincrease Tokio Marine & Nichido Life’s revenue from new policies annualized
premiums by a compound average growth rate of 5% by fiscal 2023

*1: Net premiums written *2: Emissions from in-house operations falling under Scope 1, 2 and 3 (categories 1, 3, 5 and 6) emissions*3: Electric vehicles, hybrid vehicles and plug-in hybrid vehicles *4: Based on pre-tax business unit profit

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Material issues

2

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Sociala., b. (1) Promote diversity and inclusion through the Diversity Council andother organizations; (2) conduct the culture and value survey; (3) raise the percent of female employees in managerial positions at Tokio Marine & Nichido
to 30%

a. Tokio Marine & Nichido Fire developed and provided camera-equipped drive
recordersa. Accelerate data strategies through initiatives started by Tokio Marine dR in
July 2021 (including initiatives to increase security before and after events)

b. Tokio Marine & Nichido Fire has achieved a double-digit growth rate of revenue*2
from cyber risk insurance every year
c. Tokio Marine & Nichido Fire increased insurance premiums for cyber risk insurance packages targeting SMEs by four times over the past 10 fiscal years
d. Tokio Marine & Nichido Fire achieved a combined ratio of 92.5% for the insurance
packages, above
e. Refer to (7) Provide education to children

b. Increase Tokio Marine & Nichido Fire’s revenue*2 from cyber risk insuranceby 5 billion yen by fiscal 2023
c. Increase Tokio Marine & Nichido Fire’s revenue*2 from insurance that supports SMEs by 15 billion to 25 billion yen by fiscal 2023
d. Raise the efficiency of operations to reduce Tokio Marine & Nichido Fire’s
combined ratio by 1.0 percentage point by fiscal 2023
e. Refer to (7) Provide education to children

a. Carry out mangrove planting to preserve biodiversity
and wetlandsa. Achieved carbon neutrality*3 for the eighth consecutive year since fiscal 2013

b. Implement the Green Gift project and Planet Genki programb. 100% of employees participated in social contribution activities

a. (1) Achieve carbon neutrality*3 for the ninth consecutive year in fiscal 2021;(2) aim to surpass 300 billion yen in cumulative economic value from mangrove planting by fiscal 2038
b. Have 100% of employees participate in social contribution activities in fiscal
2021

a. Promote diversity and foster an inclusive corporate cultureb. Share best practices group-wideGroup’s diverse members are utilizedc. Carry out human rights due diligence and improvement
initiatives based on the UN Guiding Principles on Businessand Human Rights● L
 oss of competitive edge following theentry of major competitors in the insurance
market● Impact of the spread of innovative
 technologies on business optimization andthe creation and growth of new markets●● Increasing cyber risks accompanying
advancements in digitalization

6

Protect the natural environment● Growing opportunities from progress in●environmental conservation
Various negative impacts of environmental
destruction on society

7

Provide education to children

Growing need for educating children insociety● Various negative impacts of environmental
destruction and low awareness of risks onsociety●a. Apply advancements in digitalization and data to increase security for customers in ways besides insurance
payoutsb. Address growing cyber risks amid the spread of digitalizationc. Make use of digitalization to support small and medium-sized enterprises (SMEs)
d. Apply digitalization to raise the efficiency of operations
e. Provide education on how insurance works (includingGroup Work on Managing Risks and Opportunities)

Group-wide: 100% of employees participated in social contribution activities
a. Provide Green Lessons
b. Implement Disaster Prevention Lessonsc. Offer Group Work on Managing Risks and Opportunities
d. Implement StreetWise Finance, a financial literacy education program in South Africa
8 Disclose highly transparent andtimely information●●E arned or lost trust in capital markets

Sustainability Librarya., b. (1) Created the Diversity Council and a group diversity and inclusion officer
position; (2) scored 4.3 out of 5 in a culture and value survey*1 (84% response rate)(3) percent of female managers exceeded 30% overall at Group companies worldwide; (4) percent of female corporate officers exceeded 10% (group-wide);(5) percent of female sub-leaders reached 54.9% at Tokio Marine & Nichido;(6) non-Japanese employees comprised 40.9% of the Group’s total workforcec. Analyzed and assessed possible risks and their potential impact

4 Promote and support diversity
and inclusion ★

through digitalization

5

Value creation
Goals for fiscal 2021 and beyond

How the Group can contribute

5 Facilitate and foster innovation

GovernanceValue creation
Value created in fiscal 2020(★Four designated as priority issues)● Risks ● Opportunities●●E xtent to which the capabilities of the4

Properly disclose information by strengthening compliance with the Task Force on Climate-related Financial Disclosures (TCFD) and other guidelines*1: Totals for Tokio Marine Holdings and its Group companies worldwide *2: Net premiums written*3: Emissions from in-house operations falling under Scope 1, 2 and 3 (categories 1, 3, 5 and 6) emissions

a. Green Lessons were held 870 times for approximately 57,000 people on a cumulative basis by fiscal 2020b. (1) Disaster Prevention Lessons were held 810 times for approximately 55,000
people on a cumulative basis by fiscal 2020; (2) in China, Disaster Prevention Lessons
were held 21 times for approximately 1,600 people on a cumulative basis by fiscal
2020
c. Group Work on Managing Risks and Opportunities were held 54 times for approximately 1,800 people on a cumulative basis by fiscal 2020
d. Approximately 27,000 people participated in the StreetWise Finance financial
literacy education program in South Africa on a cumulative basis by fiscal 2020
• More information is available in the news release, “Tokio Marine: Our Climate
Strategy,” published on the Company’s website on September 28, 2020
• The presentations, “Digital Strategy” (June 2020) and “Our Climate Strategy &TCFD” (January 2021) are available on the Presentation page of the Company’s
website• Information based on TCFD-related proposals are available in the Company’s
integrated reports, sustainability reports and other publications

c. Carry out human rights due diligence and improvement initiatives based on
the UN Guiding Principles on Business and Human Rights

Group-wide: Have 100% of employees participate in social contribution activities
a. Continue providing Green Lessons
b. Continue providing Disaster Prevention Lessonsc. Continue offering Group Work on Managing Risks and Opportunities
d. Continue implementing the StreetWise Finance financial literacy education
program in South Africa• The presentation, “Tokio Marine Group’s Contribution to and Growth Strategies for the Renewables Market” (June 2021) is available on the Presentation
page of the Company’s website• Information based on TCFD-related proposals is available in the Company’s
integrated reports, sustainability reports and other publications

2021 Sustainability Report141

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Revision of “Tokio Marine: Our Climate Strategy”

The world adopted the Paris Agreement at the 21st session of the Conference of the Parties to

In September 2020, Tokio Marine Group announced “Tokio Marine: Our Climate Strategy” andthe United Nations Framework Convention on Climate Change (UNFCCC) (COP21) in December

clarified its policy of not underwriting new insurance policies or providing financing for coal-

2015, with the goal of keeping the rise in average temperatures well below 2ºC compared withfired power plants, which emit more greenhouse gases than other power generation methods.

pre-industrial levels. The global community is now working toward achieving carbon neutrality

In September 2021, we have updated the “Tokio Marine: Our Climate Strategy” and revised ourby 2050.

policies regarding insurance underwriting and investment and lending.

Based on our scientific knowledge as well as the SDG concept of “leaving no one behind,” Tokio

Key changes in the insurance underwriting and investment and lending policies within the

Marine Group has been promoting climate change countermeasures in cooperation with various“Tokio Marine: Our Climate Strategy”

stakeholders.

• Regarding our insurance underwriting and investment and lending policies, “thermal coal minFY2020 results

SDGs contributing to solutions[Products and services]
Provided insurance products that contribute to the promotion ofrenewable energy (offshore wind power, mega-solar power, etc.)● Suspended
in principle the underwriting of new insurance
policies and reduced investments and financing for coal-fired
thermal power plants● [Operations and social contributions]
Reduced CO₂ emissions by 19% compared with fiscal 2019
Achieved carbon neutrality of business activities through mangrove planting and green power purchases for eight consecutive
years (fiscal 2013–2020)

● 

● 

Comprehensive Compensation for the Risks of Offshore
Wind and Solar Power Generation Facilities
Tokio Marine Group has supported 47 offshore wind power generation projects in 10 countries

ing projects” is added as restricted transactions.
• We will make more careful consideration for granting coal exclusion exceptions on insurance
underwriting and investment and lending by limiting the scope of the projects to those with innovative technologies and approaches aiming to achieve the goals of the Paris Agreement.

Contributing to a Decarbonized Society by Reducing CO2
Emissions, Planting Mangroves and Introducing Renewable
Energy8consecutive
years
of carbon neutrality
achieved

Tokio Marine Group has been working to reduce CO2 emissions generated by its business activities and reduced emissions by 19% in fiscal 2020
from the fiscal 2019 level. In addition, we have continued to promotemangrove planting (CO2 fixation) and the introduction of renewable energy in the Asia-Pacific region, achieving carbon neutral status for eight
consecutive years since fiscal 2013.

and regions, including Japan. We offer an insurance package for offshore wind power generationthat seamlessly covers risks from completion of
construction to operation.
We also offer the Mega-Solar Package Program,a hybrid product of risk consulting and insurance, for solar power generation operators.

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Disasters such as earthquakes, tsunamis and typhoons have a profound impact on society andDeveloping and Providing Products and Services Usefulfor Disaster Prevention and Mitigation

the economy. In addition, there are concerns about the increased risk of climate change-induced

Tokio Marine Group has been strengthening the development and provision of products andweather disasters. As such, resolving disaster issues and mitigating damage are globally common

services for protecting customers in times of need. They include insurance products covering

and urgent issues.

disaster risks, services that provide support for formulating BCP, support for the early recovery of2business activities and establishment of a claims payment structure that utilizes satellites and AI.
Tokio Marine Group has been working together with various stakeholders to develop andprovide insurance products to customers and society, while promoting various initiatives aimed

Tokio Marine & Nichido launched the industry’s first magnitude index-based earthquakeat creating a safe, secure and resilient society.

insurance (EQuick Insurance for Earthquake Preparation) in August 2020, which enables prompt
payment of a fixed amount of insurance claims according to the earthquake magnitude observed

FY2020 results

SDGs contributing to solutionsin the area where customers reside. Moreover, in collaboration with the Central Community[Products and services]

Chest of Japan, the company has developed the “Total assist fire insurance x Red Feather Disaster

Promoted industry-academia collaboration in disaster risk
research● Products
and services that contribute to disaster prevention andmitigation: Launched index insurance to prepare for earthquakes
and helped customers formulate business continuity plans (BCP)● Enhanced claims services using AI, etc.

prevention/reduction program,” which aims to mitigate disaster damage and provide support● 

for early recovery, and started offering the product to customers in July 2021. The company
is supporting disaster prevention and mitigation initiatives by making donations to the Red
Feather Community Chest corresponding to a predetermined percentage of the costs reduced
when customers choose web-based insurance contracts (clauses).

[Operations and social contributions]
Promoted initiatives to prepare for an ISO standard certifying
disaster preparedness
● Approximately
55,000 participants in Disaster Prevention Lessons (total as of March 31, 2021)● 

Developing International Standards for Disaster Prevention and Mitigation
Tokio Marine Group has been working with IRIDeS of Tohoku University to develop an

Promoting Industry-Academia Collaborative Research on
Disaster Risk as well as Disaster Prevention Education
and Awareness-Raising Activities

ISO standard certifying disaster preparedness ( TC268/SC1 WG6). The standard is related
to infrastructure and systems necessary for disaster prevention and mitigation in smart
communities in line with the goals of the Sendai Framework for Disaster Risk Reduction 20152030.

Since 2006, Tokio Marine Group has been working with The University of Tokyo, Nagoya
University and Kyoto University to conduct joint research on climate change and disaster risk
based on scientific knowledge. Moreover, following the Great East Japan Earthquake, we havebeen promoting research on earthquake and tsunami risk, including research on the effects
of disaster mitigation in the Tohoku coastal forests and mangrove forests in collaboration with
Tohoku University’s International Research Institute of Disaster Science (IRIDeS). We have also
been developing disaster prevention education and carrying out awareness-raising activities.
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Prevention Awareness among Elementary School Children

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Governance

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FY2020 results

SDGs contributing to solutions[Products and services]
Launched Medical Kit Yell and Medical Kit Yell R, medical insurance products with relaxed underwriting criteria in August 2020:
50,000 contracts in eight months after launch● LaunchedAnshin Disability Insurance and revised Household
Income Term Insurance NEO in January 2021
● Supported
customers’ health and productivity management● 

Cumulative
total of50,000participants in Disaster
Prevention Lessons(As of March 31, 2021)

Following the Great East Japan Earthquake, Tokio Marine Grouplaunched a disaster prevention awareness-raising program called
Disaster Prevention Lessons (“Earthquake and Tsunami” edition) atelementary schools around Japan in fiscal 2012. Due to concerns about
more frequent floods and landslides in recent years, the Group has been
also holding the Disaster Prevention Lessons (“Water and Landslide

Disasters” edition) since fiscal 2020. The total number of participants in these lessons has
exceeded 50,000 between fiscal 2012 and March 31, 2021.

[Operations and social contributions]
Selected as a “Health & Productivity Stock” for six consecutive
years● Implemented a program to enhance health literacy● 

Meeting a Variety of Health Needs
Focusing on growth areas such as the elderly, healthcare and asset formation, Tokio Marine
Group launched Medical Kit Yell and Medical Kit Yell R, which are medical insurance products withrelaxed underwriting criteria, in August 2020 for customers with health concerns and chronic
illnesses. We reached approximately 50,000 contracts in eight months after launch. Moreover, in
Disaster Prevention Lesson(center: Tokio Marine & Nichido President Shinichi Hirose)order to meet the need for incapacity coverage of many more customers, we launched Anshin
Disability Insurance and revised Household Income Term Insurance NEO in January 2021.
We also rolled out an initiative called Life Insurance Revolution

Support People’s Healthy and Enriching Livesin 2012. Since November 2017, we have been engaged in LifeIn Japan, the birthrate has been declining and the population aging at an accelerated pace. In“life insurance” and “health support” and aims to provide

step with this trend, it has become increasingly important to solve health-related issues andoptimum safeguards by protecting customers in all domains.

address needs in nursing care and healthcare of the elderly.

These safeguards encompass “new protection,” “asset building”

3

Insurance Revolution Nextage, a new initiative that combinesand “prevention and pre-symptomatic health” in anticipation of
Tokio Marine Group simultaneously aims to contribute to solving social issues, such asadvances in medical technology.

lengthening healthy life and asset life, by delivering innovative products through its integrated
business model for life and non-life insurance, as well as to achieve profit growth. As Hokenbito(True Insurance Professionals), we support people’s healthy and enriching lives by developing
and providing life and medical insurance products that meet more diversified and complex
customer needs.

Medical Kit Yell pamphlet

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Management of Corporate Customers

6

consecutive
years
selected as a “Health& Productivity Stock”

Managing the health of employees and creating a comfor tableworkplaces have become major issues in corporate management.
Tokio Marine Group was selected as a “Health & Productivity Stock”
for six consecutive years for its promotion of health and productivity
management. Moreover, we provide support for health and productivity

4

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FY2020 results

SDGs contributing to solutions[Products and services]
Ratio of female employees in sub-manager positions: 54.9%(Tokio Marine & Nichido, as of April 2021)
● Ratioof female directors: 11.5% (Tokio Marine & Nichido, as ofApril 2021)● [Operations and social contributions]
Conducted Group culture and value survey (response rate 84%):
scored 4.3 out of 5 (Group Attachment)● Supported the elderly and people with disabilities● 

management of our corporate customers by leveraging the know-how
cultivated through our own health and productivity management.

Enhancing the Health Literacy of Employees and Agents
Tokio Marine Group supports employees and agents in enhancing their health literacy in its
capacity as a special partner of the Japan Healthcare Master Certification, which aims to improve
the knowledge and skills necessary to lead a healthy life.

Developing a System to Establish D&I into Corporate
CultureTokio Marine Group promotes D&I in Japan and overseas, andhuman resources acquired through overseas M&A have been
thriving as collaborative group leaders and global committee
leaders. In 2019, Tokio Marine Group Women’s Career College
was established to promote female employees’ voluntary
career building and encourage active participation. We havebeen proactively working to eliminate the gender gap as a4

Promote and Support Diversity and Inclusion

As the economy and society becomes more sophisticated and globalized, we need to create asociety where everyone, including disadvantaged people and people with disabilities, can livewith peace of mind and to accept, promote and utilize diversity. Globally, widening income
inequalities, rising youth unemployment rates, unequal educational opportunities due topoverty, gender or other factors are major issues to be solved.

Tokio Marine Group Women’s
Career College (fiscal 2019)

top priority in our D&I promotion.
We are also focusing on promoting internal venture programs that support the endeavors of
mainly young employees to explore new innovations, as well as on relaxing side-job rules.

Ingraining a Shared Core Identity
We have been working to ingrain a shared Tokio Marine Group core identity among all Group
employees through various measures, such as President and Group CEO Satoru Komiya’s

Tokio Marine Group promotes diversity and inclusion (D&I) group-wide. We have been sharing

remote world tour during the COVID-19 pandemic. Moreover, through the internalization of thisbest practices and working to promote diversity and ingrain the D&I culture throughout thecorporate culture, we aim to establish our purpose at the heart of all activities encompassing

Group. With regard to human rights issues, we have been implementing improvement activities

from individual actions to management decisions (the essence of governance) and to create

while conducting human rights due diligence.

workplaces where every employee can thrive.
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Realizing a Symbiotic Society by Supporting the Elderly
and Persons with Disabilities

Responding to Increasingly Sophisticated and Elaborate
Cyber Risks

Tokio Marine Group supports the elderly and people

In step with the advance of digital innovation, new risks are emerging, such as increasinglywith disabilities in cooperation with NGOs with thesophisticated and elaborate cyberattacks targeting companies and other organizations.

aim of realizing a symbiotic society where people
can play an active role regardless of age or gender.

Tokio Marine Group has been providing Cyber Risk Insurance

In addition to encouraging the participation ofsince 2015. In 2020, we opened the Tokio Cyber Port, anGroup employees in Courses to Foster Support

online information lounge on cybersecurity countermeasures,for Dementia Care, we are working with the Japan
Deafblind Association (JDBA), the Japanese Para-Group employees watching para-sports (February 2019)

Sports Association (JPSA) and the Japan Inclusive Football Federation (JIFF) to support persons

raising awareness among companies and other customers
about cybersecurity and encouraging them to strengthencountermeasures.

with disabilities and promote understanding of sports for persons with disabilities.
Tokio Cyber Port website

F acilitate and Foster Innovation throughDigitalization

5

Providing Insurance Products and Services in Response
to Traffic Technology Innovation

With the advance of digital innovation, we have entered an era in which anyone in the world can

In light of the advances in autonomous driving technology and the launch of full-scaleconnect globally through their smartphones.

demonstration tests of autonomous vehicles on public roads, we need to respond to new risks inroad safety.

Tokio Marine Group’s mission is to provide safety and security through insurance products andservices by utilizing digital tools. We will continue to contribute to anticipating traffic risks

Tokio Marine Group provides insurance products that respond to traffic innovation and offers

and preventing traffic accidents by providing insurance products and services ahead of traffic

accident support and safe driving support services leveraging telematics and Internet of Things

technology innovation and other advances.

(IoT) technologies. For the first time as a major insurance

FY2020 results[Products and services]
Continued to provide Cyber Risk Insurance● Developed
Drive Agent Personal with dual-camera driving recorder (launched in April 2021)● Insurance procedures using smartphones● [Operations and social contributions]Continued support for the “Daijoubu Campaign” for crime anddisaster prevention and traffic safety● 

SDGs contributing to solutions

company in Japan, we started providing Drive Agent
Personal, an advanced service for individual customers
utilizing its original driving recorder, as a rider for auto
insurance in April 2017, providing advanced accident
response, safe driving support and safe driving diagnosis.
From April 2021, we have also been offering a dualcamera driving recorder that captures video of both theDual-camera driving recorderfront and rear directions from inside the car.

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Sustainability LibraryP rotect the Natural Environment

Lifestyles and society have changed, and we now live in an era where everyone has access tosmartphones. Tokio Marine Group has developed a smartphone app called Mobile Agent thatallows customers anytime and anywhere to check points of contact, send insurance-related
inquiries, view details of their insurance policies and make an accident report by identifying

Since our lives are supported by a safe and secure supply of food and water, the preservation of

the location of an accident via GPS. Since January 2019, we have started providing discounts

the ecosystems, biodiversity and wetlands that produce them is a global priority.

to customers who choose web-based policies (auto insurance and Super Insurance) during thecontracting process and have been improving the app’s operability. Additional efforts that have

Tokio Marine Group has continuously engaged in mangrove planting, which was launched in 1999

been made to increase the functionality include reinforcement of its feature to provide disasteras a project to commemorate the 120th anniversary of Tokio Marine & Nichido (total of 11,618 ha

and evacuation information and the sharing of policy details among family members.

as of March 31, 2021). In 2007, we announced the Mangrove Planting 100-Year Declaration, andin 2019 we announced the Mangrove-Based Value Co-creation 100-Year Declaration, which aims

In December 2020, we rolled out Remote Raku Raku Tetsuzuki, a one-stop online service forto create value by providing mangrove-based services together with forestry NGOs and othercustomers to view a proposed insurance product and its description and apply for it on theirorganizations. We also participate in the United Nations Community of Ocean Actions to Achievesmartphones and other devices. Through this service, we have realized seamless and paperless

Goal 14 of the SDGs and are working to preserve biodiversity and wetlands through international

procedures that also make customers feel at ease.

cooperation.
Moreover, we promote nature conservation activities that are aligned with local needs in various
countries and regions around the world. For example, in the United States, where forest wildfires
are a serious concern, Philadelphia Insurance Companies (PHLY) has implemented the PHLY 80K
Trees Campaign, while in Japan, where forest maintenance is a challenge, we are promoting
forest conservation activities through tree thinning in partnership with Aki City in Kochi
Prefecture.

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Tokio Marine Group’s
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34SocialProvide Education to Children

One of our major responsibilities is providing education to children, who will lead the future.
As various social issues become increasingly complex and diverse, our responsibility for future
generations is likewise increasing.
Tokio Marine Group has designated future generations as our main stakeholders and commits
itself to providing education to children. We will continue to promote the creation of a better
society and pass it down to future generations.
Tokio Marine Group aims to foster a corporate culture that treats solving social issues as a matterof course. Accordingly, the Group has been promoting social contribution activities with theparticipation of all employees by setting the target of a 100% participation rate (total). We haveachieved that mark for seven consecutive years from fiscal 2014 to fiscal 2020. We have also been
expanding initiatives to foster future generations all around the world. In Japan, in addition
to its involvement in youth development and international exchanges through foundations(scholarships, assistance to children orphaned through traffic accidents and other support),
Tokio Marine & Nichido has been working to raise children’s environmental awareness through8

Governance5

Sustainability LibraryD isclose Highly Transparent andTimely Information

In recent years, there has been an increase in ESG investment that utilizes non-financial
information such as environmental, social and governance (ESG) factors in addition to corporate
financial information for investment decisions. Tokio Marine Group has been working to further
enhance its contributions to solving social issues through its core business while enhancing thetrust of shareholders and investors through the disclosure of highly transparent and timely ESG
information.
We began disclosing sustainability information in the 2000s, and since fiscal 2017 we have beenworking on climate-related information disclosures in line with the recommendations of the
Task Force on Climate-related Financial Disclosures (TCFD) through the publication of integrated
annual reports and sustainability reports.
As a result, our Integrated Annual Report 2020 received the Award of Excellence at the 23rd
Nikkei Annual Report Awards.

Green Lessons and disaster prevention awareness through Disaster Prevention Lessons. The
company has also provided the career education program Group Work on Managing Risks andOpportunities. More than 100,000 students have participated in these programs as of March
31, 2021. Overseas, Tokio Marine & Nichido Fire Insurance Company (China) Limited has been
carrying out a disaster awareness-raising program while Hollard Group in South Africa has been
providing the StreetWise financial literacy education program.

Green Lessons

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Relationship between Tokio Marine Group Initiatives and SDGs
Tokio Marine Group’s Eight Material Issues and 17 SDG Goals
Tokio Marine Group provides various products and services and is undertaking initiatives to realize a sustainable society.
The eight material issues the Group has defined are closely aligned with the 17 SDG goals. We will strive to contribute to the attainment of the SDGs by resolving these material issues.
Perspectives

Eight material
issues

17 SDG goals

Tokio Marine Group’s initiatives

SDGs
targets

Providing value through products and services
Package insurance for offshore wind power generation● Impairment
Liability Coverage for Geothermal Power Generation
Operators● Insurance
products for renewable energy (solar, wind, biomass, geothermal, hydraulic power) operators● Renewable Energy Fund, green bond investments●

7. Affordable and clean energy(Ensure access to affordable, reliable, sustainable and modern energy for all)Combatclimatechange7.1,2,3,a

13.1,3

Green Gift Project, Mangrove Planting Project●Insurance products for renewable energy (solar, wind, biomass, geothermal, hydraulic power) operators● Packageinsurance for offshore wind power generation● RenewableEnergy Fund, green bond investments● Web-based
insurance policies and contracts, Mobile Agent Personal,
Raku Raku Tetsuzuki (Quick and Easy Online Procedures)● Promotingthe use of recycled automobile parts● Insurancefor environmental liabilities and soil purification

13.1

Green Lessons, Disaster Prevention Lessons
Natural disaster risk seminar

●
●

●

13. Climate action(Take urgent action to combat climate change and its
impacts)

Providing value through other means
Auto insurance eco mark certification● Promotingthe use of recycled automobile
parts
●

Achieving carbon neutral status
Reduction in CO2 emissions● Purchaseof green power●●● PromotingSupporting the formulation of business continuity plans (BCP)
initiatives to prepare for an ISO
Accident response services during large-scale disasters using digitalstandard certifying disaster preparedness● Disaster
technologies (AI to analyze images taken by satellites; WebRTC; andPrevention Lessons● Researchreservation of on-site investigations via smartphones)
on climate change and natural disas● BELFOR’s
Early Disaster Recovery Support Service
ter risk through industry-academia collabora● NADIActdisaster prevention and mitigation alert system for compative research● Local
niesinformation network during a disaster● Floodingrisk projection system● EQuickInsurance to prepare for earthquakes● Total
assist fire insurance x Red Feather Disaster prevention/reduction
program● Disaster
Experience AR app● Naturaldisaster risk consulting●●

For theEnvironment

Improvedisasterresilience

11.5,b
11. Sustainable cities and communities(Make cities and human settlements inclusive, safe, resilientand sustainable)

Obtaining ISO 14001 environmental
management system
Reduction in CO2 emissions● Purchaseof green power
●

11.6

Protect
the naturalenvironment

6. Clean water and sanitation(Ensure availability and sustainable management of waterand sanitation for all)

6.6,b

14. Life below water(Conserve and sustainably use the oceans, seas and marine
resources for sustainable development)

14.1,2

15. Life on land(Protect, restore and promote sustainable use of terrestrial
ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt
biodiversity loss)●Green Gift Planet GENKI Program, Mangrove Planting Project
Insurance for environmental liabilities and soil purification●Green Gift Project●

Mangrove Planting Project
Planet GENKI Program●●Green Gift Project
Insurance for environmental liabilities and soil purification

15.1,2

Green Lessons●●Mangrove Planting Project
Planet GENKI Program
Ten-Year Restoration Project of the Coastal
Forests of Tohoku Region affected by the Great
East Japan Earthquake● Green
Lessons (delivery classes)

●

●

●

●
●

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Tokio Marine Group’s initiatives

SDGs
targets

Providing value through products and services

Providing value through other means
Group Work on Managing Risks andOpportunities● Room
to Read’s educational support program indeveloping countries●Facilitate
and foster
innovation
through
digitalization

8. Decent work and economic growth(Promote sustained, inclusive and sustainable economic
growth, full and productive employment and decent work
for all)

8.6
8.5,8

Promoting health and productivity management
PRODOR career matching service●Digital strategy
Providing support for establishing Mobility as a Service (MaaS) (Insurance for the MaaS field, providing risk consulting)

●

9.5,a
9. Industry, innovation and infrastructure(Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation)●

Cyber Risk Insurance
Tokio Cyber Port● Responseto the Act for Facilitating New Business Activities of Smalland Medium-sized Enterprises (formulation of BCP), awareness-raising
activity for risk financing, providing insurance)●

9.3

Development of weather insurance and microinsurance jointly withIFFCO-TOKIO● Efforts
to increase prevalence of medical insurance for low-income
earners●

1.5

2. Zero hunger(End hunger, achieve food security and improved nutritionand promote sustainable agriculture)

2.3

Development of weather insurance and microinsurance jointly withIFFCO-TOKIO● Efforts
to increase prevalence of medical insurance for low-income
earners
Mobile Agent
Drive Agent Personal (DAP)
Drive Agent for Corporate Policyholders● One
Day Auto Insurance●●Promoting health and productivity management
Initiatives for living benefits● Medical

Kit Yell, Medical Kit Yell R● AnshinDisability Insurance● HouseholdIncome Term Insurance NEO● AnshinNenkin Kaigo, Anshin Nenkin Kaigo R● Medical
Assist consultation service● “Medical

Note for Tokio Marine Group” online service● Calomamahealth guidance app● “NouKNOW™” digital tool for checking brain health● “TrainYour Brain” program to enhance brain functionality● Insurance
products for regenerative medicine● DementiaSupport Plan
● Pension-Type
Nursing Care Coverage Plan with Additional Coverage for
Dementia● Liability
insurance for nursing care service providers● Investment
Trust to Fight Cancer●

3. Good health and well-being(Ensure healthy lives and promote well-being for all at all ages)

3.8,dProducts corresponding to LGBT
Insurance for supporting initiatives for reducing human rights risk inbuilding supply chains

10.2

Participation in demonstration tests on publicroads for autonomous vehicles

●

●

●

10. Reduced inequalities(Reduce inequality within and among countries)

Research on climate change and natural disasterrisk through industry-academia collaborative
research, research on natural disaster risk
● Initiativeto support low incomes in the UnitedStates●●

3.6

Supportpeople’shealthy andenriching
lives

Research on climate change and natural disasterrisk through industry-academia collaborative
research, research on natural disaster risk●●

1. No poverty(End poverty in all its forms everywhere)

For Society

Work style reform●●Supporting the Center for iPS Cell Research andApplication (CiRA), Kyoto University
Supporting the provision of Japanese-language
medical services (U.S.)● Industry-academiacollaborative research withThe University of Tokyo and Tohoku University●●

Support for dementia care
Seminar on caregiving skills
Activities associated with an elderly watch
support network project● Supportfor sports by persons with disabilities
and Special Olympics● GoldPartner of the Tokyo 2020 Olympic andParalympic Games● Supportfor NPO Sawayaka Welfare Foundation● Support
for Japan Deafblind Association

●

●

●

●
●

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Tokio Marine Group’s initiatives

SDGs
targets

Providing value through products and services

Providing value through other means

Web-based insurance policies and contracts (clauses), Mobile Agent
Personal, Raku Raku Tetsuzuki● Promotingthe use of recycled automobile parts● Drive
Agent Personal (DAP)● Smart
Insurance Claims navi (web-based response service during automobile accident)●12.2,5,8

Supportpeople’shealthy andenrichinglives

12. Responsible consumption and production(Ensure sustainable consumption and production patterns)●

12.2,4,8

16. Peace, justice and strong institutions(Promote peaceful and inclusive societies for sustainable
development, provide access to justice for all and build
effective, accountable and inclusive institutions at all levels)

For Society

Promoteand support
diversity andinclusion

Home Choice Assist
Home Cyber Risk Rider● Designated
Equipment Water Disaster Rider (no conditions for flooding)● Cyber
Risk Insurance● RecallInsurance●Legal expenses cover

●

●

16.5

Eliminating gender gap (Tokio Marine Group
Women’s Career College (TWCC), etc.)● Promoting
active roles for older employees● Promoting

global human resources strategy● Promotingthe employment of persons withdisabilities●

5. Gender equality(Achieve gender equality and empower all women andgirls)

5.1,5Green Gift ProjectRoom to Read’s educational support program in developing countries
Streaming “Let’s Learn about SDGs” series of videos●Provideeducation
to children

Policy for response to customer feedback
Managing prevention of transactions involving
conflicts of interest●●

4. Quality education(Ensure inclusive and equitable quality education andpromote lifelong learning opportunities for all)●

4.1,3,6

Group Work on Managing Risks and Opportunities
Tokio Marine Kagami Memorial Foundation,
Educational Development Fund, Sports Foundation●N
Program to support young physicians to gain
clinical experience●●Appropriately disclosing information bystrengthening intelligence related to information disclosure, including the Task Force on
Climate-related Financial Disclosures (TCFD)● Publishing
disclosure reports●Providing products and services for resolving social issues in collaboration with agents● LaunchingMaritime Technology Innovation Consortium (MTIC)● Overseas
Investment Insurance●For
Governance

Disclosehighlytransparent
and timely
information

17. Partnerships for the goals(Strengthen the means of implementation and revitalize theglobal partnership for sustainable development)

17.17

United Nations Global Compact
Principles for Responsible Investment● United
Nations Environment Programme
Finance Initiative (UNEP FI)● TCFD
pilot group of Principles for Sustainable
Insurance (PSI) advocated by UNEP FI● The
Geneva Association’s Climate Change andEmerging Environmental Topics (CC+EET) working group● ClimateWise● PrivateSector Alliance for Disaster Resilient
Societies (ARISE) of United Nations Office forDisaster Risk Reduction (UNDRR)● Principles
for Financial Action for the 21st Century● Eco-First
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Initiatives in Various Locations

The Sustainable Development Goals (SDGs) are goals for the world to develop sustainably

Tokio Marine Group strives to help solve social issues through business activities. According-through joint efforts by all governments, companies and citizens to eradicate poverty, give allly, its employees have been engaging in initiatives all around Japan that contribute to achiev-

persons equal opportunities, protect the planet’s environment and make better living possible.

ing the SDGs from the perspective that is closely aligned with needs in each region.

Tokio Marine Group has been working to contribute to achieving the SDGs not only by offering
products and services but also by engaging in a variety of social contribution activities with theparticipation of all employees through our core businesses.

Hokkaido
Contributing to the Local Economy by Resolving RegionallySpecific Issues
Tokio Marine & Nichido considers problem-solving in respective locations leads to helping
achieve the SDGs through regional revitalization. In Hokkaido, we have developed a scheme forcompensating purchases of replacement feed when a natural
disaster or an unforeseen and sudden event has prevented
the harvesting of the necessary amounts of rough feed,
including grass and dent corn, which is indispensable in dairy
farming as cow feed. By helping to reduce the risks of dairy
farming, we are improving disaster resilience in the area aswell as contributing to a more stable local economy.

Kobe (Kobe Automobile Industry Production Department)
Activities to Promote the SDGs among Partner Companies
through the Initiatives of Individual Employees
Tokio Marine & Nichido is supporting the agents, who are our business partners, by presenting

Won the SDGs Strategy/Economic Value Award at the 2nd Annual Nikkei SDGs
Management Grand Prix
Tokio Marine Holdings won the SDGs Strategy/Economic Value Award at the 2nd Nikkei
SDGs Management Grand Prix, which recognizes advanced companies that contributeto the achievement of the SDGs advocated by the United Nations.
The award recognizes companies that work toward solving social, economic and environmental issues through their businesses and improve corporate value. Based on the
results of a survey conducted by Nikkei Inc., an external review committee comprehensively reviews 731 listed companies in Japan. Tokio Marine Holdings received theaward for the development of casualty insurance for offshore wind power operators aspart of its efforts to promote the spread of renewable energy.

concrete measures for achieving the SDGs and formulating action statements. The company’s Kobe
Automobile Industry Production Department has made the “No Plastic
Bag Declaration” poster with the participation of all employees andimplemented an initiative to encourage employees to bring theirown reusable bags. The department has been engaging in activities
to achieve the SDGs together with agents through the practices ofindividual employees, including the use of reusable bags to replace
the disposable paper bags previously used for sales activities. It willcontinue its climate change action and other activities by raising theawareness and changing the behavior of each employee.
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SocialTokai-Hokuriku (Business Support Department, Aichi Government Sector & Financial
Institutions Department, Aichi North and South Branches)

Promoting the SDG-Related Activities of Regional
Companies through Collaboration with Local Governments

4

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Sustainability Library

MiyazakiCommunity Building That Is Kind to All People
through Collaboration with WHILL Inc.
Tokio Marine Group has been carrying out new initiatives that

As part of efforts to build momentum for attaining the SDGs in the Tokai-Hokuriku area, Tokio Marine

leverage digital tools and technologies to tackle ever-changing& Nichido collaborated with Aichi Prefecture, the city of Nagoya and The Juroku Bank, Ltd. to holdsocial issues. In the Mobility as a Service (MaaS) field, we are

the SDGs Festival in Nagoya Marunouchi, where the company set up the “SDGs Terrace” information-

working to support the building of MaaS itself by providing

sharing section as the festival’s main feature. Aiming at introducing the activities of companies

not only relevant insurance products and risk consulting

working to achieve the SDGs and at fostering exchange between companies, the terrace was set

but also call center services for on-demand transportation

up at the company’s Nagoya Building from November 2020 to January 2021 and visited by not

and small-scale mobility. In Miyazaki City, which served as aonly representatives of companies and local governments but also many members of the public.

training camp for athletes for the Tokyo 2020 Olympic and Paralympic Games, we collaborated with

Tokio Marine & Nichido also signed a memorandum with Nagoya City and Nagoya Credit Guarantee

WHILL Inc., a personal mobility company that has garnered attention in the last-mile area in recent

Corporation in May 2021 to create the Nagoya City SDGs Promotion Platform. In its capacity as ayears, to hold an experiential event to promote understanding of persons with reduced mobility andcollaborative partner, the company is working to promote the SDGs at local companies and agentsto build communities that are kind to both residents and visitors. We will continue to support thethat are platform members by creating SDGs introduction guidebooks for mid-level enterprises andhealthy and enriched lives of all people through the generation and support of digital innovation.

small- and medium-sized companies as well as promoting understanding and awareness about theSDGs using the card game “Regional Revitalization through the SDGs.”

Throughout Japan
Promoting and Spreading Diversity and Inclusion
through Seminars
Tokio Marine & Nichido has held lectures at chambers ofcommerce, local government offices, financial institutions
and companies throughout Japan regarding the current
status and risk management of the four major types ofharassment. Through the lectures, the company fosters
a correct understanding of sexual harassment, power
harassment, harassment against expectant mothers and Seminar lecturer: Masahiko Yokoyama,
discrimination against LGBTQ persons in the workplace. The Tokio Marine & Nichido (senior meister andharassment prevention consultant, Grouplectures also provide information on what action should be Account Marketing Department)

taken as individuals and companies. In parallel with efforts to realize gender equality and promote
diversity and inclusion within Tokio Marine & Nichido, the company provides small- and mediumsized companies with support to formulate workplace power harassment prevention measures,
which will become mandatory from fiscal 2022 in accordance with the revised Act on Comprehensive
Promotion of Labor Policies, and other information.
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System for Sustainable Consumption

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Initiatives to Promote Sustainability within the Group
Enhancing Sustainability Communication
From fiscal 2015, we commenced the Sustainability Key Persons (SKP) Seminar for SKPs at Group
companies and branch offices of Tokio Marine & Nichido. The seminar aims to share information

Tokio Marine Group developed microinsurance and weather insurance for low-income earners inthose developing countries with vulnerability to climate change, natural disasters, illnesses andaccidents. Also, Tokio Marine Group supplies products and services that support the building andintroduction of renewable energy facilities and also operates the Green Gift Project. Under thisproject, when customers choose web-based insurance contracts on our website, Tokio Marine &Nichido donates funds corresponding to a portion of the value of the reduction in paper used tosupport environmental protection activities in Japan and overseas. The organizational structures forand exchange opinions on the most current sustainability trends as well as the Group sustainability
strategies for the purpose of creating social value and raising corporate value. In July 2019, we invited
Ai Ohara, Director of Japan Innovation Network, to give a lecture entitled “Exploring the Link between
the SDGs and Business,” which was followed by a group discussion to facilitate better understanding
and internalization of sustainability and SDG concepts. In February 2020, Kunji Matsuda, Secretary
General of the Japan Inclusive Football Federation, was also invited to give a lecture under the themeof “Creating an Inclusive Society through Football” to deepen our understanding in this area.

undertaking these initiatives are as follows.
To help resolve social issues and perpetually raise the Group’s corporate value, we will continuously
Initiatives
Microinsurance and weather insurance (India)

Company

hold these meetings and seminars in the future in order to improve the sustainability mindsets andskill levels of employees.

IFFCO-TOKIO General Insurance Co. Ltd.

Sustainability Training
Products and services that support the building andintroduction of renewable energy facilities

Tokio Marine & Nichido (Sales Development
Department, Sales Department)

Tokio Marine & Nichido conducts sustainability training through e-learning for all employees once a

Green Gift Project

Tokio Marine & Nichido (Sales Planning Department, Sustainability Department)

activities. In addition to affirmation of the Sustainability Charter, the training includes topics such

Major ESG products of Tokio Marine Group with impact or values (PDF/488KB)

year to promote understanding and sharing of the philosophy behind the company’s sustainability

as confirmation of environmental footprint reduction targets and the environmental management
system and confirmation of the company’s community and social contribution initiatives. Key persons
in each workplace promote participation in the training.

Community and Social Contribution Activities with the Participation of All Employees
Tokio Marine Group is implementing different local community and social contribution activities
around the world that emphasize voluntary participation by employees and tie-ups and collaboration
with NPOs and other groups.
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In addition to aiming to conduct ongoing local community and social contribution activities at eachbe able to participate or by creating a volunteer leave system or an award program to recognize

workplace and Group company, we have designated October and November as Sustainability Months

employees’ active efforts in local community and social contribution activities.

every year with the aim of promoting employee-driven sustainability activities. Many employees takepart in a variety of local community and social contribution programs during this period in different

Tokio Marine Group CEO Recognition for Sustainability

parts of the world.

To promote the fostering of a corporate culture in which each employee engages in sustainability as
his/her own issue and ensure this contributes to the community and helps create corporate value, in

Support Systems and Donations

fiscal 2015 Tokio Marine Group expanded Tokio Marine & Nichido’s award system to the entire GroupAll Tokio Marine Group companies encourage the proactive participation of their employees in local

and established the Tokio Marine Group CEO Recognition for Sustainability. In April 2020, a total of 21

community and social contribution activities by introducing them to activities in which they may

outstanding initiatives implemented in fiscal 2020 at Group companies and Tokio Marine & Nichido’s

Overview of Support Systems/Programs and Fiscal 2020 Results (Tokio Marine & Nichido)
Matching gift system

Volunteer leave/leave ofabsence system

branch offices were commended.

A system in which the company makes a donation matching the amount voluntarily donatedby employees (6 cases totaling 237,880 yen)
A system to support employees for their volunteer time (used by 9 employees)• Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year to participate in volunteer activities that include relief efforts in a disaster and support for social welfare
institutions or groups relating to persons with disabilities, the elderly and children’s welfare
facilities, etc.
• Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six months andup to two years, in principle, to participate in a volunteer program recognized by the company,
particularly actions with a high degree of social contribution in a social welfare institute, etc.

Share Happiness ClubA donation program operated by employee volunteers
In fiscal 2020, a total of 2,425,500 yen donated by 1,294 employees was distributed to thefollowing organizations:• Watari Greenbelt Project• Childline Support Center Japan• Japan Deafblind Association• WaterAid Japan• Japan Rescue Association• The Nature Conservation Society of Japan• Usunova• Japan Inclusive Football Federation

Sustainability Months

Months for strengthening initiatives for proactively carrying out local community and social
contribution activities across the entire Tokio Marine Group (October–November)

CEO Recognition
for Sustainability

We commend excellent initiatives at Group companies and at Tokio Marine & Nichido branch
offices that lead to the resolution of issues in communities and to the generation of corporate
value. (For details, please refer to the “Tokio Marine Group CEO Recognition for Sustainability”
below.)

    S ustainability Performance Data (Employee participation rate in volunteer activities, Number of employees
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Results of Sustainability Initiatives within the Fiscal 2018–2020 Mid-Term Business Plan

4

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Sustainability Library<Core Theme 1: Providing Safety and Security>
Materiality(Material Issue)

Under the Mid-Term Business Plan “To Be a Good Company 2020 (FY2018–FY2020),” Tokio Marine

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets• Create value by providing
disaster risk solutions• Respond to climate change
and natural disaster risk
• Create value by industry-academia collaborative researchGroup has set the following core sustainability themes and implemented initiatives for the threecore sustainability themes and strengthening sustainability management.

Plans and results of sustainability initiatives are organized by materiality (material issue), andsome represent Tokio Marine Group’s priority targets toward the achievement of the SDGs.

5

MakingSociety Resilient toNatural Disasters

Fiscal 2020 Activities
and Numerical Targets

Fiscal 2020 Results• Provide claims services
leveraging digital technology• Provide disaster andaccident risk solutions• Promote industry-academia collaborative
research and create value• Hold natural disaster riskseminars• Provided claims services leveraging digital technology• Provided disaster and accident-related insurance and risk
consulting services; continued
to distribute personalized videos
to customers to prepare fortyphoons and torrential downpours• Promoted climate change andnatural disaster risk research withThe University of Tokyo, Nagoya
University, Kyoto University andTohoku University and continued
to undertake initiatives for making society resilient to disasters• Develop products andservices that respond totechnological innovation• Provided auto insurance for the“sharing economy”• Provided a Rider for Expenses
for Saving Victims for auto insurance and Super Insurance• Launched Drive Agent Personal,
a new service for auto insurance
that provides a driving recorderequipped with two cameras

In fiscal 2020, our initiatives generally proceeded smoothly, and we attained our objectives inall activities. In working toward being a “Good Company,” in fiscal 2021, all Group employees
throughout the world continuously worked to implement the initiatives for new material issues

SelfAssessment○

and priority issues and strengthen sustainability management as his/her own matter with theaim of raising corporate value and generating social value.
• Core Theme 1: Providing Safety and Security• Core Theme 2: Protecting the Earth• Core Theme 3: Supporting People• Governance –­ Strengthening Sustainability Management

Providing Safety
and Security
A Safe, Secure andSustainable Future

Protecting the Earth

Supporting People

Building a Secure
Society
by Leveraging
Traffic Technology
Innovation

Increasing Safety
in Daily Lives by
Responding to
Varying Lifestyles
and Changes inSociety• Develop products andservices that respond to technological innovation• Develop related products
and services• Provide all people withaccess to insurance services
Eliminating
Poverty in Society• Develop related products and services• Provide insurance forlow-income earners andthose engaging in smallscale farming• Launched a new product, D&O
Management Package• Provided a cyber security information portal site, “Tokio Cyber
Port”• Increased the prevalence of
weather insurance and microinsurance in India

○

○

○

Governance –Strengthening Sustainability Management

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Sustainability Library<Core Theme 2: Protecting the Earth>
Materiality(Material Issue)

Local Community
andSocial Contribution
Activities

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets• As an indicator for measuring
the state of sustainability
initiatives with the participationof all employees, total employee
participation rate in volunteer
activities: At least 100% (total
participation rate regarding threecore themes)• Continue support for recoveryof the disaster-affected areas• Hold Disaster Prevention Lessons at schools

Fiscal 2020 Activities
and Numerical Targets• Total employee participation rate in volunteer activities: At least 100% (total
participation rate regarding
three core themes)• Continue support forrecovery of the disaster-affected areas• Hold Disaster Prevention
Lessons at schools

Fiscal 2020 Results• Total employee participation rate involunteer activities: 114% (attainedtarget for the seventh consecutive
year, total participation rate regarding three core themes)• Continued volunteer support for recovery of the disaster-affected areas• Held Disaster Prevention Lessons(810 times, with participation of
55,200 children and students (accumulated total as of March 31, 2021))

SelfAssessment

Materiality(Material Issue)

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets• Promote Green Gift Project○

Preserving
Biodiversity
through
Products andServices

Preventing
Global Warmingby Promoting
Development ofClean Energy

Building
Communities for
People to Live with
Peace of Mind
through
Environmental
Protection Activities,
and Local
Community andSocial Contribution
Activities• Provide Mega-Solar Package Program• Provide TM Nippon Solar
Energy Fund

• Total employee participation rate in volunteer activities: At least 100% (total
participation rate regarding
three core themes)

Fiscal 2020 Activities andNumerical Targets• Green Gift
• Preserve biodiversity throughenvironmental protection andawareness-raising activities inJapan and overseas• Mangrove Planting Project

Fiscal 2020 Results• Implemented Green Gift
Project and reduced paper
resources by 2,870 tons
• Conducted biodiversity
preservation activities in Japanin conjunction with NPOs 307
times, with a total of 17,006
people participating (accumulated total as of March 31, 2021)• Conducted mangrove planting (11,618 ha of forested area(accumulated total as of March
31, 2021))• Provide insurance package foroffshore wind power generation• Provide Mega-Solar Package
Program• Provide TM Nippon Solar
Energy Fund

• Provided insurance package
for offshore wind power generation, Mega-Solar Package
Program and Impairment Liability Coverage for Geothermal
Power Generation Operators• Operated Renewable Energy
Fund• Total employee participation
rate in volunteer activities: At
least 100% (total participation
rate regarding three core
themes)• Hold Green Lessons at schools• Children’s EnvironmentalAward• Total employee participation
rate in volunteer activities:
114% (attained target for theseventh consecutive year, total
participating rate regarding
three core themes)• Held Green Lessons (873times, 57,759 children andstudents (accumulated total asof March 31, 2021))

SelfAssessment

○

○

○

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Materiality(Material Issue)

Building a Society
Based on Healthand Longevity to
Ensure Peace of
Mind

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets

Fiscal 2020 Results• Launched Medical Kit Yell andMedical Kit Yell R• Launched Anshin Disability
Insurance• Create value by providing
solutions related to health anddwindling population/aging
society; develop and provide
products and services to meetdwindling population/aging
society and changing population demographics• Develop and provide living
benefit products• Promote youth development• Continue supporting youth
development, the elderly,
persons with disabilities andathletes• Promote initiatives forchildren responsible for the
future• Provided special backing of
National JOC Junior Olympic
Cup Swimming Tournament• Supported scholarshipstudents, orphans of traffic
accidents and children whoseparents died from disease
through foundations• Supported female educationin developing countries
through international NGO“Room to Read”• Promote employee enrollment in courses fostering
supporters of persons withdementia; provide courses
supporting attainment ofTechnical Care Helper Certificate• Support sports for disabled
persons• Support Japan Deafblind
Association• Enrollment in courses fostering employee supporters of
persons with dementia: 5,787
employees (accumulated total
as of March 31, 2021)• Held courses supporting
attainment of Technical Care
Helper Certificate• Supported sports for disabled
persons by backing JapanesePara-Sports Association andJapan Inclusive Football Federation so as to enable people
to learn about, watch andexperience sports by persons
with disabilities• Supported Japan Deafblind
Association

Nurturing
Generations
Responsible for
the Future• Promote support of theelderly and persons withdisabilities

Aiming to Create a
Symbiotic Society

Fiscal 2020 Activities andNumerical Targets

SelfAssessment

Materiality(Material Issue)

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets• Total employee participation
rate in volunteer activities:
100% (total participation rate
regarding three core themes)○
Local Community
and Social
Contribution
Activities

Fiscal 2020 Activities andNumerical Targets• Total employee participation rate in volunteer activities: 100% (total participation
rate regarding three core
themes)• Hold career education
program “Group Work on
Managing Risks and Opportunities”

Fiscal 2020 Results• Total employee participation
rate in volunteer activities:
114% (attained target for theseventh consecutive year, total
participating rate regarding
three core themes)• Held career education
program “Group Work on Managing Risks and Opportunities”(54 times, about 1,600 children
and students (accumulated
total as of March 31, 2021))

SelfAssessment

○

○

○

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Environmental

34Social<Sustainability Management>
Materiality(Material Issue)

Improving Quality
from the Customer’s
Perspective

Promoting
Environmental
Management

Fiscal 2020 Activities andNumerical Targets

Fiscal 2020 Results• Create value by quality
improvement• Promote quality improvement initiatives• Implemented initiatives forAnshin Quality• Promote health and productivity management• CO2 emissions: -1% (Scope
1+2+3, compared with
FY2019)• CO2 emissions per employee: -1% (Scope 1+2+3,
compared with FY2019)• Be carbon neutral• Paper consumption: -1%(compared with FY2019),
promote introduction of Raku
Raku Tetsuzuki• Promote 3R; waste emissions: -0% (compared with
FY2019)• Percentage taking medical
exam: Approx. 100%
• Rate of stress test implementation: At least 90%

Promoting Healthand Productivity
Management

Developing andUtilizing Diverse
Human Resources• Promote diversity andinclusion5

Sustainability Library<Governance – Strengthening Sustainability Management>

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets• FY2020 CO2 emissions: -3%(compared with FY2014)• FY2020 CO2 emissions per
employee: -3% (comparedwith FY2014)• Be carbon neutral• Promote paperless operations• Promote 3R

Governance• Promote employment of
persons with disabilities (including attainment of legally
mandated employment rateof 2.3%)• Eliminate gender gap• CO2 emissions: -19.1% (Scope
1+2+3, compared with FY2019)• CO2 emissions per employee:-23.0% (Scope 1+2+3, compared with FY2019)• Achieved carbon neutral
status (ninth time in eight
consecutive years)• Paper consumption: -15.3%(compared with FY2019)• Promoted introduction of
paperless Raku Raku Tetsuzuki
online procedures using tablet
devices in face-to-face sales• Promoted 3R; waste emissions: -5.1% (compared with
FY2019)• Selected as Health & Productivity Stock for the sixth consecutive year, strengthened
support for customers’ healthand productivity management through establishment
of Health and Productivity
Management Task Force• Percentage taking medical
exam: 100%
• Rate of stress test implementation: 98.7%• Employment rate of persons
with disabilities: 2.35% (Japan,
as of December 2020)• Selected as “Semi-Nadeshiko
Brand” in FY2020

SelfAssessment○○

Materiality(Material Issue)

Corporate
Governance /Internal Control

Tokio Marine
Group’s Approachto Sustainability

Mid-Term
Sustainability Plan
(Fiscal 2018–2020) Targets

Fiscal 2020 Activities andNumerical Targets• Foster the sense of sustainability in employees andenhance skills• Enhance Tokio Marine GroupCEO Recognition for Sustainability award○○

Overview of Group
Sustainability
Reporting• Implemented, selected andawarded winners of the CEO
Recognition for Sustainability
award that covers domestic
and overseas Group companies• Strengthen sustainability• Strengthen sustainability
communication in the Group communication in the Groupthrough the Sustainability
Board, etc.

• Held meetings of Sustainability Board (September 2020)and Sustainability Key Persons
Conference and strengthened
sustainability communicationin the Group• Promote utilization ofrecycled materials• Promote the use of recycled
automobile materials• Enhance human rights initiatives• Percentage of recycled automobile materials used: 2.32%(Previous fiscal year: 2.05%)(Tokio Marine & Nichido)• Conducted research on
human rights risk

• Enhance communication
with stakeholders• Enhance communications
with stakeholders throughSustainability Dialogue andother means• Held individual meetings withoutside experts• Expand upon sustainability
and non-financial information disclosure• Publish and further enhance
Integrated Report• Enhance the contents of
Sustainability Report• Expand upon sustainability
and non-financial information
disclosure• Enhance the ESG section of
the Integrated Annual Report
2020• Sustainability Report 2020 to
be in compliance with the Core
option of the GRI standards• Published Integrated Annual
Report 2020 (August 2020)• Published Sustainability
Report 2020 in compliancewith the Core option of the GRI
standards (September 2020)

Sustainability
in the Value Chain

Stakeholder
Engagement

Fiscal 2020 Results

SelfAssessment

○

○

○

○

○

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Tokio Marine Group’s
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2

3

Environmental

SocialStakeholder Engagement
Promoting Initiatives Together with Various stakeholders
In implementing high-quality corporate management, we believe it is essential to develop a
relationship of mutual trust through dialogue with customers and all other stakeholders.

4

5

Governance

Stakeholders

Customers

Sustainability Library

Engagement
PolicyContents

We continually provide customers and society with“safety and security.” We will continue to promptly
and appropriately provide even higher quality
products, services and processes that meet the
expectations of our customers.

Basic knowledgeof insurance

We are promoting a deeper understanding of Tokio Marine Group’s thinking, values andvarious types of initiatives based on customer opinions (customer compliments, complaints
and other opinions and suggestions) received by Group companies, and through engagementwith shareholders and investors, dialogue with agents, communications with employees,

Shareholders
and Investors

communications with external environmental, social and governance (ESG) and socially responsible
investment (SRI) rating agencies and opinion exchange with external experts (Sustainability
Dialogue). Using the obtained feedback, we identify issues of the entire Group and at each GroupTo assure transparent and fair management, we work Dialogue withshareholders andfor timely and appropriate information disclosure,investors
while implementing a variety of measures to realize
constructive dialogue with domestic and overseas
shareholders and investors.
Disclosure policy

information disclosure to all stakeholders.

Information Disclosure
Working Together with Agents to Improve
Quality

We aim for healthy mutual growth and developmentwith our business partners.

Cooperation
with business
partners

Sustainability in the Value Chain

Employee satisfaction levels

Fair Personnel System and Management(Raising Employee Satisfaction Levels)

Employees

We respect each and every employee as individuals
and recognize their dignity and value, and pay
careful attention to ensure that they can fulfill their
responsibilities to their families. We aim to be a professional group with very distinctive characteristics
while cooperating to ensure all colleagues maximize
their performance with integrity and compassion.

Dialogue

Sustainability Initiatives Aiming To Be a “Good
Company”

AwardsExternal Evaluations and Participation in
Initiatives

Initiatives

External Evaluations and Participation in
Initiatives

Sustainability
Dialogue

Stakeholder Engagement (Sustainability
Dialogue)

Mangrove Planting ProjectProtecting the Global Environment throughProducts and Services (Green Gift Project:
Mangrove Planting)

Education and Training Systems for Agents

Customers

Governments

Realize mid-/long-term growth of the group

Civil society
organizations

Stakeholder Engagement (Dialogue with
Shareholders and Investors)
Corporate Governance (Relations with Shareholders and Other Stakeholders)Business
Partners

Tokio Marine Group’s Stakeholders
Investors

Response to Customer Feedback

Cooperation withinsurance agents

We also provide shareholder and investor information and issue various types of news releases
through the media and make our best efforts to provide appropriately timed and adequate

Naruhodo Insurance Guide (Basic)(in Japanese)
Naruhodo Insurance Guide (Life Events)(in Japanese)

We emphasize mutual trust with our agents andcombine our strengths to meet the needs of customers while cooperating to promote mutually soundgrowth and development.

Insurance
Agentscompany.

Customer satisfaction levels

Links

PromotingBusiness
activities

ResolvingSocial issues

Futuregenerations

Employees

Agents andbrokers
Business
partners

As a good corporate citizen, we strive to be trusted
by all people and society while contributing to thecreation of a society where a diversity of people
Local
can live healthy lives and with a sense of security.
Communities
We also make efforts to soundly protect the global
and Societies
environment for future generations. In addition, bypartnering with NPOs, etc., we conduct a mangrove
planting project.

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Stakeholders

FutureGenerations

Research
Institutions

Tokio Marine Group’s
Sustainability

2

Environmental

Engagement
PolicyContents

We aim to pass on a sustainable global environment
to future generations.

Experience-based
environmental
protection activities

To respond to disasters caused by climate change,
we will enhance our natural disaster risk assessment Climate change
and natural disasthrough industry-academia collaboration and will
provide products and services for stable responses to ter risk researchdisasters in the future.

To respond to global-scale issues such as climatechange, poverty, human rights and resource andenergy issues and help create a secure, safe and sustainable future, we will collaborate with governments
External
and industry organizations and participate in initiaInitiatives,
Participation in
Organizations, tives that include the United Nations Global Compact initiatives
Governments and the United Nations Environment Programme
Finance Initiative (UNEP FI), and undertake activities
in cooperation with a variety of stakeholders toward
resolving these issues.

Media

3

Based on the Tokio Marine Group Sustainability
Charter that states, “We intend to disclose information timely and appropriately and to promotedialogue with all our stakeholders to ensure effective
corporate management,” we will cooperate with themedia and carry out fair, timely and proper disclosureof company information to gain the trust and understanding of our stakeholders.

Social

Links

4

5

Governance

Sustainability Library

Sustainability Dialogue
In the name of the “Sustainability Dialogue,” Tokio Marine Group regularly invites outside experts toProtecting the Global Environment throughProducts and Services (Green Gift Planet GENKI Program)share the latest knowledge on sustainability with management and to engage in dialogue (exchange
views and engage in discussions) about Tokio Marine Group’s sustainability initiatives. On February
12, 2020, we invited a prominent figure to give a lecture on the theme of “Creation of Corporate Valueand Sustainable Management” and to share his opinions about the sustainability initiatives of Tokio

Promoting Research on Climate Change andNatural Disaster Risks

Marine Group in line with the latest social situation in the field of sustainability. Several opinions
offered through the dialogue are provided herein.
■Participants(Affiliations and positions are as of the date of the convening of the dialogue.)E xternal Evaluations and Participation in
Initiatives

News release

News release

Tokio Marine
Holdings corporate website(Sustainability
page)T okio Marine Holdings Corporate Website(Sustainability Page)

Akiyoshi Oba

ChairmanJapan Investment Advisers
Association

Takayuki Yuasa

Executive Vice President
Tokio Marine Holdings, Inc.

Satoru Komiya

Makoto Okada

Shinichi Hirose

Tadashi Handa

President and Group CEO
Tokio Marine Holdings, Inc.

President and CEO
Tokio Marine & Nichido
Fire Insurance Co., Ltd.

Executive Vice President
Tokio Marine Holdings, Inc.

Senior Managing Director
Tokio Marine & Nichido
Fire Insurance Co., Ltd.

2021 Sustainability Report34

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Opinions

1

Tokio Marine Group’s
Sustainability

2

Environmental

3

Social

It is important to hold dialogues with various stakeholders and becomea sustainable company with high competitive edge.

4

Opinions

2

Governance5

Sustainability Library

You should facilitate customers’ understanding of your corporate culture
as a product and service provider and constantly gain trust from them.

A well-balanced management model based on the idea of benefitting three parties (theUnlike products and services provided by manufacturers, those of financial and insurance

seller, the buyer and society as a whole) is popular in Japan, but it lacks the perspective of

business operators are intangible and take time to be recognized by customers. As such, it isshareholders. In order for Japanese companies to overcome the issue of low earnings andimportant to practice business management based on the trust of customers. You should makesolve social issues potentially becoming more serious in the future, business managers need toefforts to facilitate their understanding of the Group’s philosophy when providing products anddeal with both short-term issues and medium- to long-term sustainability issues and increase

services to them. Ingraining this philosophy into employees shapes a corporate culture, which

the ability to provide value. In doing so, it is crucial to respond appropriately to ESG trends byin turn serves as the basis of customer trust. It is essential that customers can get a sense of thatholding dialogues with every stakeholder in the capital market and gain recognition from thecorporate culture.

world’s stock market as a company continuously improving corporate value.
[Tokio Marine Group’s response policies][Tokio Marine Group’s response policies]

Tokio Marine Group companies have formulated their respective customer-oriented business

Tokio Marine Holdings will hone its ability to provide value by enhancing dialogues with

conduct policies and are carrying out business accordingly while remaining close to customers

customers and other stakeholders, including those in the capital market, and by increasing ourand keeping an acute awareness of their diversifying needs. We will remain committed toabilities to deliver safety and security, to execute M&A and to enhance the Group’s combined

thoroughly implementing customer-oriented business conduct in the future as well. Throughcapabilities.

the provision of safety and security to customers, we will also strive to gain greater trust byfacilitating their understanding of our corporate culture, including our purpose (raison d’etre) of

Our efforts in fiscal 2019 included expediting payment of insurance claims; building a simple

protecting customers and local communities in times of need.

and fast process for insurance claims payment; setting up new customer contact points througha business tie-up with an online service provider; executing flexible M&A with a focus on culturalalignment; combining high levels of expertise of Group companies in Japan to predict andprevent disasters and accidents; and providing early recovery services.
We will continue our endeavor to become a company highly recognized both by society and thecapital market through the enhancement of our dialogue with various stakeholders.

Opinions3

You need to respond appropriately to climate change issues and enhanceyour climate-related information disclosure based on the recommendationsof the Task Force on Climate-related Financial Disclosures (TCFD).

Among other countries, Japan has the greatest number of companies supporting the disclosureof climate-related information according to TCFD recommendations. What is increasingly
emphasized now is the content of their information disclosure. For example, many companies
sustained damage during typhoons last year, and they need to disclose more information on
the actual situations surrounding such a risk. Companies are required to appropriately identify,

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Tokio Marine Group’s
Sustainability

2

Environmental

3

Social4

Governance5

Sustainability Libraryassess and disclose climate change-related risks and opportunities to investors and otherthat will contribute to the Group’s growth. It periodically solicits ideas from employees to spur

relevant parties based on TCFD recommendations.

innovation and allows the employee who has submitted the most outstanding idea to put hisor her innovative idea into practice. In July 2020, we announced “PRODOR,” the first project[Tokio Marine Group’s response policies]

commercialized under the program.

Tokio Marine Holdings has identified global climate change and an increase in natural disasters
as one of the material issues and seeks to create a resilient society. Since declaring our support

Tokio Marine Holdings also provides various opportunities for female employees to build theirto the TCFD for the first time in the Integrated Annual Report 2017, we have been disclosing

career on their own and take active roles in a broader range of fields. In fiscal 2019, we launched

information on climate-related governance, strategies, risk management, metrics and targets

the Tokio Marine Group Women’s Career College ( TWCC), an internal program for female

based on TCFD recommendations through our corporate website, Sustainability Reports andemployees of Group companies in Japan. Going ahead, we will continue to undertake initiatives

other means. We will continue to implement appropriate risk control and work to improve theto nurture human resources and provide opportunities.

sophistication of our disclosure of information on the actual risk situations.

Opinions

4

You need to nurture human resources and provide opportunities to them.

Failure, to put it positively, is “learning for the future.” Many companies engaging in thedevelopment of human resources are now required to make additional efforts to incorporate
the opinions of younger generations and women and build their self-confidence by taking onchallenges on their own. Giving due consideration to such matters is currently important incompanies.

[Tokio Marine Group’s response policies]

Responding to Opinions in the Sustainability Dialogue
Thank you for your valuable opinions. We will utilize these opinions in our future activities toaccelerate our initiatives for resolving various issues facing society.
We aim to be a “Good Company” that supports customers and society in all times of need. Basedon dialogue and collaboration with our stakeholders in all areas of our business, from products
and services to respect for human rights and dignity, protection of the global environment,
contribution to local communities and societies, governance and stakeholder engagement, allemployees will work together to create a secure, safe and sustainable future with a focus on our
three core sustainability themes.
Makoto Okada
Executive Vice President
Tokio Marine Holdings, Inc.
(Affiliation and position are as of the date of the convening of the dialogue.)

Tokio Marine Holdings focuses on human resources development through such means as
continuous dialogue between managers and employees for the enhancement of employees’
competencies (in behavior and thinking). For example, Tokio Marine Holdings and Tokio
Marine & Nichido jointly operate the Tokio Marine Innovation Program, an in-house open
application program launched in 2017 for the creation of business models and new businesses

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Sustainability

2

Environmental

3

Social4

Governance5

Sustainability Library■ Opinions Received from Experts in the Past and Subsequent Responses
Date ofdialogue

Opinions

Status of Group’s response

Global CSR
initiatives

Besides playing a role in Japan,
as a representative of Asia,
Tokio Marine Group should
fulfill the role of an industry
leader in CSR throughout therest of the world as well.

Tokio Marine & Nichido is actively participating in
global initiatives, which include serving as a Board
Member for UNEP FI-PSI (United Nations Environment
Programme Finance Initiative Principles for Sustainable Insurance) for Asia.

January 25, Innovative
initiatives
2011

I’d like to see theimplementation ofenvironment-conscious
initiatives that go beyond mere
reductions of CO2 emissions
and paper consumption (e.g.,
the total use of FSC-certified
paper, investments in renewable energy).

• Tokio Marine & Nichido makes standard use of “environment-conscious paper” that includes FSC-certified
paper.
• Marketing of TM Nippon Solar Energy Fund by Tokio
Marine Asset Management

Responses
to climatechange/global
warming

I’m looking forward to seeing
Tokio Marine Group play itsrole in providing awarenesseducation and informationthat utilizes knowledge andexperience that is unique to an
insurance company.

Following our Green Lessons environmental awareness promotion program launched in fiscal 2005,
from fiscal 2012 we have been actively developing
Disaster Prevention Lessons as disaster-prevention
education that is even closer to the main business ofan insurance company.

Community
and social
contribution
activities

I’d like to see community andsocial contribution activities
carried out with further cooperation with NGOs and NPOs in
Japan.

The Green Gift Project, an initiative started in fiscal
2009, initially supported mangrove planting activities
overseas. In October 2013, we expanded the scope of
this initiative to environmental protection activities
in Japan as well and we hold events in collaboration with NGOs and other bodies in various regions
throughout the country.

Community
and social
contribution
activities

I hope to see support
that enables employees(individuals) to independently
participate in community andsocial contribution activities
that transcend the bounds ofbusiness.

We continually think of creative ways for enabling
employees to independently participate in community and social contribution activities through initiatives
such as the following.
• Creation of “List of Recommended Initiatives” thatcompiles tips for planning community and social
contribution activities at each workplace• Participation in initiatives undertaken by the NGOs
and NPOs that we support• Plan volunteer tours to support disaster regions andhold in-house solicitations of tour participants

November24, 2011

December
6, 2012

Items

Date ofdialogue

December16, 2013

January 30,
2015

Items

Opinions

Status of Group’s response

Community
and social
contribution
activities

Solving social issues is requiring even more expertise. I’dlike to see activities carried out
with an awareness of collaborating with local governments,
universities, specialist institutions, NPOs and residents. Also,
I’d like to see the developmentof the next generation of people who will work to protect
the environment in regional
communities.

We are carrying out industry-academia collaborativerisk research with universities and strengthening
collaboration with local governments and NPOs
in domestic environmental protection activities
while working to solve various social issues. We areundertaking environmental awareness and education
activities through the implementation of Green Lessons for elementary school children and carrying out
environmental protection activities in the Green Gift
Project.

CSR management

I suggest setting “developmentof people” as materiality andascertain needs in each region
while promoting financial andenvironmental education andadvancing these with initiatives
used in your main business.

We set “Supporting People” as one core CSR themein the new mid-term business plan (FY 2015–2017)and are implementing CSR. From fiscal 2012 we havebeen holding Disaster Prevention Lessons to raise thedisaster prevention awareness of elementary school
children. We will reflect regional characteristics andthe outcomes of industry-academia collaborative risk
research to the present into this program while also
focusing on further improving this program. We havealso started the development of a financial education
program based on the theme of insurance as our
main business.

Taking on thechallenge ofmeeting global
social issues

I’m hoping to see Tokio Marine
Group utilize its knowledge
and experience and actively
participate in United Nations
partnerships and international conferences for disasterprevention and mitigation as
well as play an active role inthe creation of an internationalframework as a Japanese company and an industry opinion
leader.

Tokio Marine Group participates in the United Nations
Office for Disaster Risk Reduction (UNISDR) — Private
Sector Alliance for Disaster Resilient Societies (ARISE)
and the United Nations Environment Programme Finance Initiative (UNEP FI). At the Third United Nations
World Conference on Disaster Risk Reduction held in
Sendai in March 2015, we disseminated information
about such industry-academia collaborative research
results as a stochastic risk assessment method forearthquake-induced tsunamis as well as the Group’s
disaster-related solutions and promoted discussions
for deploying the roles fulfilled by the insurance
industry toward solving disaster issues and reducing
damage. A Group member is presently participatingin the creation of a framework for global climate-related financial disclosures as a member of the Financial
Stability Board’s (FSB’s) Task Force on Climate-related
Financial Disclosures (TCFD).

2021 Sustainability Report371

Tokio Marine Group’s
Sustainability

Date ofdialogue

January 30,
2015

February17, 2016

2

Environmental

3

SocialItems

Opinions

Status of Group’s response

Visualizationof the social
impact of CSR

Amid expectations for strategic CSR by companies, it
is essential to incorporate aperspective that looks at whattypes of impact Tokio Marine
Group’s activities are having onsocial issues. I’d like to see thisdone, for example, through the“visualization” and disclosureof the impact of mangrove
planting on local communities.

We commissioned an external think tank to investigate the social impact of mangrove planting that wehave carried out since 1999. Calculations show that
as of the end of March 2014, mangrove planting has
generated economic value of around 35 billion yen
and brought positive effects to the mangrove forests
and the approximately 1.25 million people living inthe surrounding regions. We introduce the Mangrove
Planting Project in our news releases as well as in aSpecial Feature article in the CSR Booklet 2016.

Take on the
I would like to see Tokio Marine
challenge ofGroup, as a professional in risk
turning risks into management, turn future risks“opportunities”
of the global community into
“opportunities.”

We will seize changes in risk accompanying thefrequent occurrence of natural disasters and shifting
demographics as business opportunities that lead to
growth. We will also further advance our CSR initiatives that bring major changes to risk and will focus
efforts on our three core CSR themes of “Providing
Safety and Security,” “Protecting the Earth” and “Supporting People.” By doing so, we will contribute to thecreation of a secure, safe and sustainable future.

CSR materiality • Isn’t “Information Security”
and CSR apalso an important issue as aproachcore CSR theme?
• How about rearranging core
CSR themes into five steps as a
CSR approach?

• We reflected these opinions in Tokio Marine Group’s
CSR materiality (important issues) and core CSR
themes set in accordance with the new mid-termbusiness plan “To Be a Good Company 2017.” This
included setting “Information Security” as an elementof internal control within CSR materiality (important
issues).
• We established a “CSR approach” that rearranged
core CSR themes into five steps to ensure that theactions of each employee lead to value generation in
the future.

CSR initiatives
through our
main businessI’d like to see Tokio Marine, asa trailblazing company in CSR,
express the direction it intends
to advance its CSR activities
that are connected to the 2030
global SDGs.

In our Sustainability Report 2016, we established theitem “Relationship between Group Initiatives andSDGs” and expressed the direction of efforts for CSR
activities that are connected to the SDGs.

4

Governance

Date ofdialogue

February17, 2016

January 17,
20175

Sustainability Library

Items

Opinions

Status of Group’s response

Disseminating
information tosociety

I felt that the communicationand design were inadequate.
I look forward to seeing Tokio
Marine Group disseminate
information with a greaterawareness of the visualizationand visibility of its CSR activities.

We created and published CSR Booklet 2016 keeping
in mind communication and design. This booklet won
the “Easy-to-Understand Award” in the UCDA Award
2016. Besides obtaining UCDA Easy-to-Understandcertification, we disseminated information in CSR
Booklet 2017 by utilizing infographics.

Toward “To be Companies are publica Good Compa- institutions within society
ny”
that contribute to society
through their businesses. In
doing so, three key factors
enable companies to carry out
vigorous business operations.
The first is to contribute to allcompany stakeholders that
include employees, customers,
suppliers, local communities
and the earth. The second is tocontinuously contribute to all
stakeholders over the medium
and long term rather than pursuing short-term results. The
third is to take on challenges
assuming maximum tolerable
risk.

The idea that “companies are public institutions
within society that contribute to society through theirbusinesses” corresponds with Tokio Marine Group’s
thinking that “CSR is synonymous with the implementation of its Corporate Philosophy and that promoting
efforts to solve societal issues will lead to the Group’s
sustainable growth.” Tokio Marine Group will makeunceasing efforts to be a “company indispensable
throughout society” and that is chosen by customers
by getting close to our customers and local communities and making efforts to support this challenge.

CSR initiatives
through our
main business:
Providing value
to stakeholders

Tokio Marine Group believes CSR is synonymous with
the implementation of its Corporate Philosophy andregards CSR as an issue for raising the trust of customers and local communities and for generating social
value. In the future as well, we will focus on dialogue,
collaboration and cooperation with stakeholders that
include customers, business partners and membersof the local community. We will also promote CSR
activities with the participation of every employee
through all our business activities, from the provisionof products and services to donations and volunteer
activities. Additionally, we will make efforts toward
value creation together with our stakeholders.

To sustain operations over thelong term, companies should
arrange and rebuild their own
mission and initiatives from theperspectives of principal stakeholders to provide appropriate
value and ensure the allocationof returns to each respective
stakeholder.

2021 Sustainability Report381

Tokio Marine Group’s
Sustainability

Date ofdialogue2

Environmental

3

SocialItems

Opinions

Status of Group’s response

Permeating
CSR within theGroup companies

The most important pointin permeating CSR within acompany is the understanding
and strong message from top
management. The next task is
to build a scheme that skillfully
involves employees.

Tokio Marine Group believes that CSR represents
the implementation of its Corporate Philosophy andpromotes CSR activities with the participation of
every employee through all business activities. For
example, with top management actively leading theway, Tokio Marine Group participates in initiatives for“learning about,” “watching” and “taking part in” sports
for persons with disabilities and widely disseminates
information about these initiatives and their value
across society through its CSR Booklet.

ESG investment I am hoping to see Tokio
becomes main- Marine Group make efforts tostreamfurther enhance and promote
ESG investment initiatives and
ESG information disclosure.

Three Tokio Marine Group companies, namely Tokio
Marine Asset Management, Tokio Marine Capital andTokio Marine & Nichido, are signatories to The Principles for Sustainable Insurance (PSI) of the UNEP FI
and are working to promote ESG investment as asset
managers and as asset owners and will step up these
efforts in the future.

Contributing
to the attainment of SDGs
through business activities

Tokio Marine Group has set “Supporting People” as
one core CSR theme and actively promotes education
and awareness activities for children, who are responsible for our future. For example, Tokio Marine Groupholds a variety of programs with the participation of
all employees that include Disaster Prevention Lessons to prepare for the next major disaster and Green
Lessons based on the theme of mangroves (both forelementary school children) as well as Group Workon Managing Risks and Opportunities (for junior highschool and high school students), a career education
program that provides an awareness of insurance
through a management game. In the future as well,
Tokio Marine Group will promote education andawareness activities for children.

4

Governance

Date ofdialogue

December20, 2017

December20, 2017

Sustainability Library

Items

Opinions

Status of Group’s response

Responding to
the protection
gap

Urbanization and slumification
are progressing throughout
the world. During the next
10 years, 95% of the world’s
urbanization will occur indeveloping countries while thepopulation of persons living
under vulnerable circumstances will also increase. These persons are especially vulnerable
to disasters. Natural disasters
are increasing in scale due inpart to the impact of climatechange. Protecting thesevulnerable persons is thus also
one reason for companies topromote the SDGs.

In 2001, Tokio Marine Group established IFFCO-TOKIO
General Insurance Co., Ltd. (IFFCO-TOKIO), a non-life
insurance company, as a joint venture with Indian
Farmers Fertiliser Cooperative Limited (IFFCO), which
has a nationwide network of 38,000 member cooperatives, and started offering auto, fire and other insurance in India. At the same time, Tokio Marine Groupsought to resolve the lifestyle of uncertainty faced by
farmers in India through insurance and is developing
and providing weather insurance and microinsurance(low-cost insurance) as well as accident insurance
as an incidental to fertilizer and grain and medical
insurance with subsidies from the local state governments in India’s rural communities. In the future,
Tokio Marine Group will continue contributing to thedevelopment of regional communities and solving
poverty issues by providing products and services forsocially vulnerable persons in India and other regions.

Principles-based
regulatorycomplianceand sustainablecorporate value
creation

The dramatically accelerating
speed of technological progress and innovation has madeit increasingly difficult for regulatory and supervisory authorities to assume every situationand establish rules beforehand.
Regulatory authorities thus
have no choice but to just issue
major policies such as corporate governance codes. Against
this backdrop, respective
corporate governance reforms
are being undertaken, such as
those implemented globally to“prevent a recurrence of the socalled Lehman Brothers shock,”as well as those in Japan to“raise earnings power.”
All of these aim toward the
direction of “sustainable corporate value creation.” In Tokio
Marine Group as well, I lookforward to seeing the establishment of principles-based
management strategies andpolicies and the promotion ofmanagement that sustainably
raises corporate value.

Tokio Marine Group believes CSR is synonymous with
the implementation of its Corporate Philosophy andstrives to strengthen its management foundation
throughout all its business activities. Regarding corporate governance, Tokio Marine Group has endorsed
the Corporate Governance Code and aims to build asustainable management structure based on the principles of the Code. For example, under the Corporate
Governance Code, publicly listed companies should
appoint at least two independent outside directors.
However, the Company proceeded early on tostrengthen corporate governance functions such as
by appointing three or more outside directors since
the establishment of the current company in 2002.
Going forward, Tokio Marine Group will work to raise
corporate value in a sustainable manner.

January 17,
2017

SDGs require the efforts of theprivate sector based on theidea of benefits for five sides
that include sellers, buyers, society, our future and the earth.
One of the main facets of theSDGs is “No one left behind,”which values inclusiveness anddiversity. One representative
group that tends to get left
behind is youth, who are thebearers of our future. The earth
is something borrowed fromour children. Therefore, I ask
for everyone’s cooperationin promoting the SDGs toensure the earth continues tobe sustainably handed down
as something beautiful to thenext generation.

5

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Date ofdialogue

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Items

Environmental

Opinions

3

SocialStatus of Group’s response

ESG investment As expressed in “Guidance forbecomes main- Integrated Corporate Disclosure and Company-Investor
streamDialogues for Collaborative
Value Creation” (Guidance forCollaborative Value Creation)
announced by the Ministry of
Economy, Trade and Industry(METI) in 2017, companies
must demonstrate to investors
that solving issues related to
ESG through business activities
is the source of corporate value
creation. Rather than talking
about only individual elementsof ESG, companies are being
asked to comprehensively
identify these as elements of
medium-to-long-term risks andopportunities and consider
how these elements are being
incorporated into corporate
growth strategies, what typeof influence these have on thesustainability of business models and how these are being
addressed strategically.

Tokio Marine Group regards ESG issues that arestrongly connected to the insurance business, suchas “climate change and natural disasters,” “demographic changes” and “technology innovation,” as
CSR materiality. Tokio Marine Group is working tocreate a society resilient to natural disasters, promotehealth management and support the building of an
ultra-smart society through all its business activities,
from providing products and services to promoting
donation and volunteer activities. In these areas
as well, we will also comprehensively consider ESG
issues as risk and opportunity elements and makeefforts to solve social issues and raise corporate value.
Moreover, through our Integrated Annual Report andSustainability Report, we will strive to further enhancecommunication with investors and other stakeholders
regarding our initiatives aimed at solving ESG issues.

An insurance company is abusiness operator having contact with people and companies in all business categories
through its insurance business,
involving a large number ofstakeholders and having asignificant impact on society
through product development.
I hope you will incorporate theglobally pursued SDGs into
your management strategies,
promote the permeation ofthese goals within the Groupand take the lead in efforts
to increase their recognition
worldwide.

For Tokio Marine Group, the resolution of social issues
is the very goal of our business, and we have beenworking to resolve natural disaster and other social
issues even before the SDGs were adopted. In fiscal
2019, we will step up our efforts by explicitly integrating the SDGs into the Group CSR strategies. Working
with our stakeholders, we will continue to endeavor
for the resolution of social issues through all ourbusiness activities from a long-term perspective.

Management
focused on the
Sustainable
Development
Goals (SDGs)

December19, 2018

2

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Governance

Date ofdialogue

December19, 2018

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Items

Opinions

Status of Group’s response

Value creation
story

We are in an age in which
the quality of conveying acompany’s value creation storyis crucial in ensuring good investor relations (IR) and public
relations (PR). I think you would
be able to better express yourphilosophy “To Be a Good
Company” if you can clearly
define the link between the
SDGs and your strength-based
business model and businessmodel-based value creation
story.

Since fiscal 2018, Tokio Marine Group has beenreferring to the Guidance for Integrated Corporate
Disclosure and Company-Investor Dialogues for
Collaborative Value Creation advocated by Japan’s
Ministry of Economy, Trade and Industry in preparing
its Integrated Annual Reports. In the 2019 Integrated
Annual Report, we incorporated the SDGs into ourvalue creation model and showed our initiatives
toward the attainment of the SDGs in a table in theEnvironmental, Social and Governance Initiatives andContributions to the United Nations Sustainable Development Goals section. We will continue to improve
the quality of conveying our value creation story.

Promoting thepermeationof the SDGs
throughout theGroup

I believe efforts to promote
the permeation of the SDGs
throughout the Group should
be made in a way that factors
in the individual positions androles at the management level
and at the actual operationlevel. For sales personnel,
for example, it is essential toorganize the SDGs-related
initiatives into easily comprehensible, familiar themes fromtheir perspective. Providing
relevant education regarding
them is also important.

We will promote the permeation of the SDGs
throughout the Group by using CSR Dialogues andthe CSR Board at the management level. At the actual
operation level, we will do so by providing training
for CSR Key Persons (CSRKP), CSR education and
SDGs-related tools. For the latter, the CSR Divisionand other relevant departments jointly support thedevelopment of tools to raise awareness of SDGs.
From fiscal 2019, we also changed the name of ourannual CSR Booklet to the Sustainability Booklet toclearly show the link between the Group’s initiatives
and the SDGs. We will use the booklet in promoting
the permeation of the SDGs throughout the Groupand communicating with customers with regard to
the SDGs.

Dialogue with Stakeholders
Dialogue with Shareholders and Investors

Fundamental Policy
Tokio Marine Holdings will strive to enhance trust by providing information to capital markets
in a timely, fair and continuous manner while ensuring transparency and accountability in its
disclosures, and to promote understanding of its efforts to increase corporate value and accurate
assessment of the Company. Furthermore, through constructive dialogue between management
and shareholders and investors, the Company will gain an appropriate understanding of how it
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4Social5

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Sustainability Libraryis viewed and the state of the capital markets,al investors. These explanations received a 97% participant satisfaction rate, the highest value inand provide that understanding and feedback

the last five years.

to management and within the Company toConference video (in Japanese)lead to improvement of management itself andFeedback

further enhance corporate value.

The Company is also making efforts to report the opinions obtained through dialogue with

Dialogue with Investors

shareholders and investors widely to management and other members of the Company, andDialogue with Institutional Investors

to reflect them in improvement of management. While our employees have little interest in or

In order to engage in dialogue with a wide range of shareholders and investors, the Company

familiarity with IR, but through IR activity reporting sessions, they understand the voice of cap-

not only holds financial results conference calls, but also holds IR conferences and theme-fo-

ital markets, how the Company is evaluated and how theircused strategy conferences both onsite and on the Internet, broadcast live across the globe.

own work is connected to the capital market. This results ina virtuous cycle with positive impact on their own motiva-

In particular, in November 2020, we held the industry's firsttion and growth. In fiscal 2020, we also used the Internet tofull-fledged Investor Day. In this half-day event, we provid-

share and interact with 2,277 Group employees.

Role-playing a meeting with investors by IRGroup members

ed well fleshed-out communication of our vision for the
new medium-term plan, growth drivers and our approach

Engagement with the Local Community

to capital policy. In addition, in June 2020 and January
Investor Day

2021, we held briefings focused on digital strategies andclimate change strategies, topics of great interest for capital markets.

Tokio Marine Group promotes local community and social contribution activities in collaboration
with NPOs committed to solving various issues in local communities. For the Mangrove Planting
Project, one of the most notable initiatives undertaken by the Group, we have formed a long-In fiscal 2020, we elected to forgo face-to-face overseas IR activities in light of the COVID-19 pan-term partnership with the NGO Action for Mangrove Reforestation (ACTMANG) specialized indemic. In their place, we held dialogue with a total of 921 companies via telephone and online

mangrove planting, Organization for Industrial, Spiritual and Cultural Advancement-International

channels (198 more companies than the previous fiscal year) in order to further enhance our(OISCA) and International Society for Mangrove Ecosystems (ISME). Besides planting mangroves,

communication.

we also cooperate in improving environmental awareness and promoting industries in designated planting regions, such as providing environmental education and workshops for local residents and children.

Dialogue with Individual Investors
In fiscal 2020, we took all possible measures to prevent the
spread of infection and held a conference featuring the

In Japan, we collaborate with Nippon NPO Center, eight Environmental Partnership Offices locat-

Group CEO. The Company also provided easy-to-understanded nationwide and environment-related NPOs throughout the country and carry out the Green

explanations of the “Group’s management strategy” andGift Planet GENKI Program that encourages experience-based, environmental protection activi-“shareholder return,” which are of great interest to individu-

ties primarily targeting children.
Individual Investor Information Session byGroup CEO Komiya

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SocialExternal Evaluations and Participationin Initiatives
Tokio Marine Group is working to improve its initiatives in environmental, social andgovernance (ESG) fields and has received numerous evaluations and awards in Japan andoverseas. Also, to contribute to the creation of a safe, secure and sustainable future, Tokio
Marine Group also participates in various initiatives that include the United Nations Global
Compact (UNGC), the United Nations Environment Programme Finance Initiative (UNEP FI)
and the United Nations Principles for Responsible Investment (PRI).

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Sustainability Library

Evaluation from ESG Rating Agencies
In recent years, attention has been focused on ESG investment, which evaluates theimplementation status of corporate initiatives for ESG-related risks and business opportunities in
addition to corporate financial performance from the perspective of the sustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information and hasearned high acclaim from numerous global ESG and SRI indexes. As of the end of August 2021,
Tokio Marine was listed in the ESG indexes shown below.

Inclusion in ESG Index
ESG or SRI Index/ESG or SRI Rating

Rating Agency● FTSE4 Good Index● FTSE Blossom Japan Index(themed index/environmental)

FTSE Russell*(Obtained A- rating in 2020)● 2021 Health & Productivity

MSCI(ESG index)

Stock Selection(sixth consecutive year since 2016)* Inclusion in the MSCI Index and use of MSCI’s logo, trademarks, service marks or index names do not constitute an endorsement, sponsorship or promotion of Tokio Marine Holdings, Inc. by MSCI or its affiliates. The MSCI Index is an exclusive propertyof MSCI. The names and logos of MSCI and its indexes are trademarks or service marks of MSCI or its affiliates.

● Dow Jones Sustainability

Indices

S&P/JPX● CDP (climate change)(ESG index)

Leaders Index

Rating Agency● S&P/JPX Carbon Efficient Index

FTSE Russell● MSCI Japan ESG SelectESG or SRI Index/ESG or SRI Rating● Outstanding Health and Productivity

S&P Global● Ethibel Sustainability Index

Management 2021, large enterprise
category (White 500)

● Semi-Nadeshiko Brand

Forum Ethibel

for fiscal 2020

CDP

Ministry of Economy,
Trade and Industry
and the Tokyo Stock
Exchange

Ministry of Economy,
Trade and Industry
Ministry of Economy,
Trade and Industry
and the Tokyo Stock
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Participation in Initiatives
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, theILO’s International Labour Standards and the Organisation for Economic Co-operation and

5

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Sustainability Library

Sustainable Finance and Insurance

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)

Development (OECD) Guidelines for Multinational Enterprises. Also, Tokio Marine Groupwill contribute to the creation of a safe, secure and sustainable future in collaboration withMore than 400 financial institutions around the world participate in the United

various stakeholders through participation in such initiatives as the United Nations Global

Nations Environment Programme Finance Initiative (UNEP FI), an initiative that

Compact (UNGC), the United Nations Environment Programme Finance Initiative (UNEP FI),surveys, researches and puts into practice business approaches that consider

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI) and the United Nations Principles for

economic development, the environment and sustainability.

Responsible Investment (PRI).

Human Rights, Labor, the Environment and Anti-Corruption

The United Nations Global Compact (UNGC)

In addition to providing support as a sponsor to the Tokyo Dialogue on Sustainable Financeconvened by UNEP FI in Tokyo in June 2019, Tokio Marine & Nichido contributed to thediscussions on climate-related financial disclosures and other topics.
UNEP FIThe United Nations Global Compact (UNGC) is a voluntary initiative forparticipation by companies in the creation of a global framework under which
companies exercise responsible and creative leadership to act as good members
The Principles for Sustainable Insurance (PSI) of UNEP FI is a working group thatof society to realize a sustainable society.

surveys, researches and executes ESG initiatives in the insurance industry.

The ideas and contents of the Ten Principles concerning human rights, labor, the environment
and anti-corruption advocated by the UNGC coincide with Tokio Marine Group’s own approachto sustainability as well as its Sustainability Charter. Therefore, Tokio Marine Holdings has been asignatory to and expresses its support for the UNGC since 2005.
Tokio Marine Holdings is participating in the United Nations Global Compact Network Japan(GCNJ) and in fiscal 2020 participated in such initiatives as the Disaster Prevention and Mitigation
Working Group and the Reporting-Related Study Working Group, among others.
From fiscal 2021 and beyond, Tokio Marine Holdings will promote these initiatives in the“Participant” capacity.
* Tokio Marine Holdings summarizes and reports every year on the status of initiatives for addressing the Ten Principles of
the United Nations Global Compact.

Tokio Marine & Nichido has not only participated in the formulation of PSI but also supported
its intent and policies and became its founding signatory in June 2012. The company has since
been promoting insurance industry initiatives that consider ESG issues together with insurancecompanies all around the world.
From fiscal 2018, Tokio Marine & Nichido participates in the PSI Task Force on Climate-related
Financial Disclosure ( TCFD) Insurer Pilot Working Group and was involved in creating themethodology on climate-related financial disclosure in the global insurance industry based on
the TCFD recommendations. The company was also instrumental in the creation and publicationof the “Insuring the climate transition” report in January 2021.
PSI of UNEP FI

Communication on Progress (PDF/663.3KB)
The United Nations Global Compact
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Ministry of the Environment Principles for Financial Action toward a
Sustainable Society (Principles for Financial Action for the 21st Century)5

Sustainability Library

Sustainable Investment

Principles for Responsible Investment (PRI)
Based on a suggestion from the Ministry of the Environment’s Central
Environment Council Expert Committee on Environment and Finance, thePrinciples for Financial Action for the 21st Century were compiled in 2011 by

The Principles for Responsible Investment (PRI) is an initiative led by UNEP FI andJapan’s Environmental Financial Action Principles Drafting Committee, which

the UNGC, which expresses and puts into practice stances and policies thatfeatured the participation of a wide range of financial institutions, with theconsider ESG issues in investment decisions by financial institutions andaim of broadening the circle of initiatives for environmental financing. The

institutional investors.

Principles for Financial Action are aimed at enabling domestic financial
institutions to promote optimal initiatives in their main businesses foraddressing a host of issues they face directly such as environmental, socialand governance issues. Under these principles, the direction of which aligns
with UNEP FI and the PRI, financial institutions seek to fulfill their necessary

The following Tokio Marine Group companies agree with the thinking of the PRI and have signed
the Principles.
Signatories (Timing)

Initiatives

Tokio Marine
Asset Management(April 2011)

Signed the UN-supported PRI initiative, accepting these Principles as an asset management company. The company established a responsible investment committee
composed of the chief asset managers of each asset class, as well as a responsible
investment group. Through these steps, the company develops basic policies, processes and systems concerning responsible investment and undertakes initiatives
that take into account ESG issues during investment analysis, product development
and exercise of voting rights.

Tokio Marine & Nichido(August 2012)

As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment analysis and other actions, the company signed the PRI.

responsibilities and roles for the formation of a sustainable society based on
their concerns about the future of the earth.

Within Tokio Marine Group, Tokio Marine & Nichido actively participated as a member of thedrafting committee and the following six Group companies have agreed with the intent of andsigned the Principles. (As of August 31, 2021)• Tokio Marine & Nichido• Tokio Marine & Nichido Life Insurance• Nisshin Fire & Marine Insurance• E. design Insurance• Tokio Marine Millea SAST Insurance• Tokio Marine Asset Management
Tokio Marine Group has been proactively contributing to the Principles’ initiatives. In July 2021,
the Group gave a lecture entitled “The Latest TCFD Developments” during an online seminar heldby the Insurance Business Working Group.

Japan Sustainable Investment Forum
Japan Sustainable Investment Forum (JSIF), a not-for-profit organization (NPO),
carries out activities to promote the spread and development in Japan ofsustainable investment and ESG investment, which are actively undertaken in
Europe and the United States. JSIF functions as a venue for information andopinion exchanges, discussions and investigative research among persons
involved with ESG investment and aims for the sound development of ESG
investment and for the building of a sustainable society.

In the future as well, Tokio Marine Group will continue to promote the kind of initiatives that thefinancial and insurance industries can provide support for to create a sustainable society.
Principles for Financial Action for the 21st Century

As a member of JSIF, Tokio Marine & Nichido is participating in investigative research on ESG
investment and in initiatives for the sound development of this investment.
Japan Sustainable Investment Forum (JSIF)

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Sustainability Library

The Geneva Association— Climate Change and Emerging Environmental Topics (CC+EET)

The United Nations Office for Disaster Risk Reduction (UNDRR)— Private Sector Alliance for Disaster Resilient Societies (ARISE)The Geneva Association is an insurance industry think tank composed ofapproximately 70 executives from major insurance companies around the globe.
In November 2015, the United Nations Office for Disaster Risk Reduction(UNDRR), a strategic framework for disaster risk reduction adopted by United
Nations member countries in 2000, launched the Private Sector Alliance for

As a member of the Executive Committee of the Geneva Association, Tsuyoshi Nagano, Chairman

Disaster Resilient Societies (ARISE) toward the strengthening and reorganizationof Tokio Marine Holdings, leads and supports surveys and research on important insuranceof the Private Sector Partnership for Disaster Risk Reduction (DRR-PSP) for

industry issues (climate change and the environment, health and aging society, socioeconomic

disaster prevention that Tokio Marine & Nichido joined in 2014.

resilience, new technologies and data, cyber issues, compensation liabilities, public policies andregulations, etc.) handled by the association. At the same time, as Joint-Chairman of the “Climate

In June 2014, Tokio Marine & Nichido participatedChange and Emerging Environmental Topics” working group, he is taking the lead in undertaking

in the 6th Asian Ministerial Conference on Disastersurveys and research on climate change and natural disaster risk and disseminating related

Risk Reduction in Bangkok, Thailand, sponsored

information to society. In recent years, the Geneva Association has been hosting the Women in

by UNDRR and the government of Thailand, andInsurance Award with the aim of facilitating the empowerment of female leaders in the insurancein November 2016 participated in the 7th Asian

industry. Chairman Nagano has been serving as a member of the selection panel of the award.

Ministerial Conference on Disaster Risk Reduction
held in New Delhi, India, and sponsored by UNDRR
and the government of India. In July 2018, Tokio

ClimateWise

Marine & Nichido participated in the 2018 Asian
Ministerial Conference on Disaster Risk Reduction held in Ulaanbaatar, Mongolia, and sponsored

ClimateWise is an initiative in which approximately 30 leading insurers fromby UNDRR and the government of Mongolia. At these conferences, Tokio Marine & Nichido madearound the world jointly carry out studies and research on various risks andpresentations on its industry-academia collaboration initiatives as well as on the economic valueof mangrove planting.

opportunities related to climate change and make recommendations toward
reducing the risks that climate change imposes on economic and social life. The
initiative is operated by the University of Cambridge Institute for Sustainability
Leadership (CISL).

On March 10, 2017, ARISE Network Japan held a public symposium in Tokyo based on the theme“How businesses meet the challenge of extreme weather events: The challenge of companies
toward disaster resilience.” The Tokio Marine Research Institute held a lecture based on thetheme “Modeling flood risks of the Arakawa River valley during global warming under futureclimate change” and disseminated information that included research outcomes through thepromotion of industry-academia collaboration. Tokio Marine Group will continue to contributeto the creation of a safe, secure and resilient future.

Participants from Tokio Marine Group include Tokio Marine & Nichido, Tokio Marine Kiln
and Tokio Marine HCC. Tokio Marine Kiln Group CRO Vivek Syal serves as a member of the
ClimateWise Advisory Council.
In the future as well, Tokio Marine Group will continue to promote efforts toward mitigating andadapting to climate change in accordance with the seven ClimateWise Principles.

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With the recognition that economic indemnification brought by natural disasters is linked closely to national
financial issues, the Asia-Pacific Economic Cooperation (APEC) Finance Ministers’ Process (FMP) adopted the
Cebu Action Plan (CAP) in September 2015. The CAP positions disaster risk financing and insurance* (DRFI) asa priority issue and confirms the importance of collaboration with the private sector. To implement the4

5

Governance

Sustainability LibraryInsurance Development ForumThe Insurance Development Forum (IDF) was established in 2016 as a publicprivate partnership led by the private insurance industry to promote thewidespread use of insurance schemes in countries vulnerable to natural
disasters.

action issues specified under the CAP, the Working Group on Disaster Risk Financial Solutions composed offinance authorities from nine APEC member economies and related international organizations was

Tokio Marine Group has been participating as a member of the IDF’s Operating Committee

launched. The Asia-Pacific Financial Forum (APFF), a platform to provide support to APEC-FMP throughand Steering Committee since 2018. The IDF assembles experts involved in promoting disasterpublic-private collaboration, is participating in discussions as a member.

risk insurance around the world to mutually share experiences and motivate each other. Since
Japan has experienced many disasters, its input for disaster responses has been greatly valued,

Tokio Marine & Nichido (Masaaki Nagamura, Fellow)
is participating as a member of APFF and is leading
discussions on DRFI within APFF.

including for the earthquake insurance system implemented as a public-private collaborative
scheme. Meanwhile, the network cultivated through participation in the IDF has proved usefulfor discussions at the aforementioned APFF. As such, Tokio Marine Group has been instrumental
in organically bridging initiatives advocated by the two organizations.

Under the APEC-FMP, a policy to promote the use of“cat bonds” within the APEC region was approved atthe 2019 meeting of finance ministers. In response,with the aim of contributing to capacity building ofrespective finance authorities of APEC economies,
the World Bank and APFF jointly held an online workshop on cat bonds in September 2020 toexchange information and opinions conducive to the widespread use of cat bonds in the APEC
region.
In March 2021, the World Bank hosted a workshop on increasing disaster resilience of important
infrastructure services for finance authorities of APEC economies. During the workshop, APFF
contributed to an animated discussion by giving a presentation on cases in which the expertiseof private-sector insurance companies was useful for devising rational solutions.
* DRFI is a broad concept that bundles multiple countries and offers a wide variation of insurance schemes that range
from insurance that covers natural disaster risk, with countries being the insured party, to schemes under which private-sector insurance companies provide earthquake insurance coverage for individual customers possessing regular
homes and household goods, with governments serving as reinsurers.

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CDP

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Environmental Value Creation

Ministry of the Environment Eco-First System
The Carbon Disclosure Project (CDP) is an organization that drives an initiative

Eco-First is a system under which companies pledge to the Ministry of theunder which the world’s principal institutional investors cooperate in calling forEnvironment that they will proactively undertake initiatives for protecting thecompanies worldwide to disclose their climate change strategies (risks andenvironment that include adopting global warming countermeasures and waste

opportunities) and greenhouse gas (GHG) emissions.

and recycling measures. Under the system, the ministry certifies thosecompanies (top-notch companies within the industry) that “carry out visionary
and unique business activities that lead the industry” in environmental fields.

Tokio Marine Holdings participates every year as a CDP Signatory and is supporting surveys in
the areas of corporate climate change strategies and GHG emissions as well as energy usage.

In 2008, Tokio Marine & Nichido was certified as an Eco-First company. In fiscal 2014, Tokio
Marine & Nichido obtained recertification under its new regulations. This was in recognition of
initiatives aimed at protecting the earth’s environment, curbing global warming and preventing

Financial Stability Board (FSB) Task Force on Climate-related Financial
Disclosures (TCFD)

and reducing damage caused by natural disasters through the insurance business. These include“offering environment-conscious insurance with the participation of customers through theGreen Gift Project” and “research centered on industry-academia collaboration that focuses on

The Task Force on Climate-related Financial Disclosures (TCFD) organized underclimate change and natural disasters.”

the Financial Stability Board (FSB) released its recommendations in June 2017,
which have played a central role in promoting information disclosures of

The main activities being undertaken by Tokio Marine & Nichido as an Eco-First company are asclimate-related risks and opportunities.

follows.
• Provision of environmentally conscious insurance with the participation of customers throughIn addition to disclosing its own information based on the TCFD recommendations, Tokio Marine
Holdings contributed to the release of the recommendations in 2017 and was involved in thecreation of their framework as a TCFD member. Moreover, in Japan the company has servedin its capacity as one of the founders of the TCFD Consortium and a member of its Planning
Committee to facilitate discussions and opinion exchanges among relevant parties in both public
and private sectors from around the world. The company has also been working to encourage
the spread and promotion of TCFD initiatives in Japan and Asia-Pacific countries.

the Green Gift Project• R educing CO 2 emissions of Tokio Marine & Nichido by 60% by fiscal 2050 (compared withfiscal 2006), etc.
In fiscal 2020, as a top-notch company within the insurance industry, Tokio Marine & Nichido
participated in events sponsored by the Eco-First Promotion Council together with other EcoFirst companies and carried out environmental awareness activities.
Going forward, Tokio Marine & Nichido will continue to promote initiatives for protecting the
global environment and preventing global warming as an Eco-First company.

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Sustainability Library

Green Purchasing Network

COOL CHOICE is a national campaign that encourages all “smart choices”

The Green Purchasing Network was established in 1996 as a facilitative network

conducive to countermeasures for global warming. They include switching toand an information-disseminating organization of companies, government

products, utilizing services and making lifestyle choices that contribute to theagencies and non-governmental organizations leading the way in green
purchasing. The network was established based on the recognition that green

realization of a decarbonized society to reduce emissions of CO2 and othergreenhouse gases.

Tokio Marine & Nichido isa member of the Green
Purchasing Network.

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign being carried out by thepurchasing plays a crucial role in the formation of markets for environmentfriendly products and represents an extremely effective means of promoting thedevelopment of environment-friendly products through markets and byextension for building a sustainable society.

Japanese government to counter global warming, and will work to make “smart choices” that
contribute to the realization of decarbonized operations in all business activities. This includes
not only striving for power savings in summer and winter but also in areas ranging from products
and services to donations and volunteer activities.

As a member of the Green Purchasing Network, Tokio Marine & Nichido promotes initiatives forgreen purchasing.

Endorsement of the Ministry of the Environment’s “Fun to Share” Climate
Change Campaign
The Ministry of the Environment has been undertaking the Fun to Share climatechange campaign since March 2014. By sharing with all citizens information,technologies and knowledge leading to the creation of an enriched low-carbon
society, the campaign aims to not only foster interest in and a sense of crisis
about global warming concerns but also create opportunities for linking
companies, organizations, communities and citizens and realize Japan’s first“Lifestyle Innovation,” in which Japan can take pride, throughout the world.

Tokio Marine & Nichido has endorsed the Fun to Share campaign and is actively promoting
initiatives toward the realization of a low-carbon society.

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Environmental
This section describes Tokio Marine Group’s initiatives for the environment.

Promoting Environmental Management

Promoting Disaster Prevention and Mitigation

Tokio Marine Group constantly promotes initiatives to reduce its environmental footprint

At Tokio Marine Group, we apply our knowledge gained through research on natural

as much as possible. We also strive to attain carbon neutral status that offsets CO2

disaster risk and participation in international initiatives to the development of products

emissions derived from business activities by capturing and reducing CO2 by means ofand services. At the same time, we are promoting activities to disseminate our knowledge

such measures as mangrove planting. Through such efforts, we aim to contribute to theon disasters and disaster prevention and mitigation widely throughout society. Even after

creation of a sustainable future.

a disaster, we focus on making swift claims payments and providing services for the earlyrecovery of business operations of companies affected by the disaster.

This section introduces Tokio Marine Group’s basic approach to respond to such social

Preventing Global Warming by Promoting the Development of Clean
Energyissues as climate change and increasingly severe natural disasters. We also identify the

In order to prevent damage due to climate change from spreading, Tokio Marine Group

promotion of climate change countermeasures as a material issue (materiality) andis providing products and services that support the development and operation of

disclose climate-related information based on the Task Force on Climate-related Financial

renewable energy facilities.

Climate-Related Financial Disclosure Based on TCFD Recommendations

Disclosures (TCFD).

Protecting the Global Environment through Products and Services
Promoting Research on Climate Change and Natural Disaster Risks
With a view toward providing products and services leading to the safety and securityof customers and local communities well into the future, Tokio Marine Group has beenpromoting research on risks concerning climate change and natural disasters throughindustry-academia collaboration and disseminating information on research outcomes.
The Group also collaborates with insurance companies worldwide to engage in multistakeholder dialogue aimed at reducing and mitigating the risks placed on economic andsocial life.

The Green Gift Project, which involves mangrove planting and environmental protection
activities worldwide, is supported by NGOs and NPOs, as well as central and local
governments, agents and employee volunteers, and contributes to not only the alleviationof and adaptation to climate change and protection of biodiversity but also the reduction
in disaster damage and stability in the lives of people in or near forested areas.

Promoting Activities to Protect the Global Environment
Tokio Marine Group is implementing local and social contribution activities around theworld that help protect the environment and biodiversity. These activities emphasize
voluntary engagement by employees and tie-ups with NPOs and other groups.

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SocialPromoting Environmental Management
Policy and Promotion Structure◉ What Our Environmental Management Aims for: Corporate Philosophy and Policy

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Sustainability Library<Environmental Policy>
Tokio Marine & Nichido has established the following policies and will make every effort to realize
them in all areas of its activities.
❶ Protection of the Global Environment and Preservation of Biological Diversity through theInsurance Business
Tokio Marine & Nichido strives to contribute to protection of the global environment and

For Tokio Marine Group, promoting environmental management is crucial in implementing ourpreservation of biological diversity through business operations such as insurance products,

Corporate Philosophy. We believe that working proactively to contribute to the resolution ofclaim services, financial services, etc.

environmental challenges and create environmental value leads to greater sustainable corporate
value for the Group.

❷ Reduction of Environmental Footprint
Tokio Marine & Nichido strives to reduce the environmental footprint by recognizing the

Tokio Marine Group states in its Corporate Philosophy, “Acting as a good corporate citizen throughenvironmental footprint through consumption of resources and energy and discharge of waste

fair and responsible management, Tokio Marine Group will broadly contribute to the development

and promoting resource saving, energy saving, lower carbon emissions, resource recycling,of society.” In the Tokio Marine Group Sustainability Charter concerning protection of the global

harmonization with nature and green purchasing from a viewpoint of the overall value chain.

environment, “Acknowledging that the protection of the global environment is an important
responsibility for all corporate entities, we respect the harmonization with and the improvement of
the global environment in all of our activities.”❸ Compliance with Environmental Laws and Regulations
Tokio Marine & Nichido complies with laws and rules of environmental protection and various
agreements on environmental protection, which it has entered into.

Tokio Marine Group will work to create environmental value in various ways throughout Groupbusiness activities.
■Environmental Philosophy/Environmental Policy of Tokio Marine & Nichido❹ Continuous Improvement of the Environment and Prevention of Pollution
Tokio Marine & Nichido strives to prevent environmental pollution by setting goals and targets,checking and revising its activities and continually improving the environment.

<Environmental Philosophy>
Adopting the conservation of the global environment as one of its key management policies, Tokio
Marine & Nichido recognizes that it is an important responsibility of all humans and companies in❺ Promotion of Environmental Awareness-Raising and Social Contribution Activities
Tokio Marine & Nichido strives to promote environmental protection not only by promoting thethe present world to protect the environment. Together with stakeholders, Tokio Marine & Nichido isdissemination of environmental information, provision of environmental consulting services andcommitted to realizing a society where sustainable development is maintained through the efforts ofenvironmental awareness-raising and educational activities both internally and externally, but

all employees throughout the entire range of its business activities in order to improve and coexist inalso by promoting local community and social contribution activities as a good corporate citizen.

harmony with the environment.
The above policy will be made well known to and understood by all employees and released to the
public. (Revised on July 1, 2015)

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Sustainability Library◉ Structure for Promoting Environmental Management◉ Environmental Issues and Initiatives

Tokio Marine Group has established a dedicated department (Sustainability Division, Corporate

Tokio Marine Group aims to contribute to the resolution of environmental issues that include

Planning Department) at Tokio Marine Holdings to oversee and promote environmental management

alleviation of and adaptation to climate change, preservation of biodiversity and creation of afor the Group. This department identifies challenges related to environmental management andresource-recycling society and accordingly achieve greater corporate value. With this in mind, we areformulates and implements the Group’s environmental management strategy. In addition, we have

implementing a variety of initiatives in collaboration with various stakeholders.

assigned sustainability key persons in each department responsible for sustainability activities at
Group companies in Japan and overseas. Sustainability key persons are committed to reducing the

In order to contribute to the alleviation of climate change, we are working to reduce theenvironmental footprint associated with our business activities alongside the management team inenvironmental footprint through full employee participation. In addition, we have achieved carbon

each Group company. The Sustainability Division, Corporate Planning Department supports efforts toneutral status for the ninth time in eight consecutive years from fiscal 2013 to fiscal 2020 by planting

promote environmental management at Group companies through dialogue and cooperation with

mangrove trees that provide the benefit of CO2 absorption and fixation, and through the purchase of

the sustainability key persons.

green power.

At core Group companies such as Tokio Marine & Nichido, we have set up a dedicated department to

In order to contribute to alleviation of and adaptation to climate change, preservation of biodiversity

oversee and promote environmental management (e.g., Sustainability Division, Corporate Planningand creation of a resource-recycling society, we are striving to enhance employees’ environmental

Department at Tokio Marine & Nichido). A sustainability key person, assigned to each department

awareness, conserve energy and boost environmental performance in the buildings we own andand branch office to promote sustainability activities, encourages the full participation of employees

reduce paper consumption, among other efforts. We also recognize the issue of environmental

in environmental management.

pollution by plastic waste, which has become a serious issue in recent years. Accordingly, we havedefined a target to reduce the environmental footprint in this area, including the impact of single-

Tokio Marine Group performs plan-do-check-act (PDCA) management through our proprietary

use plastic products. Tokio Marine & Nichido is making efforts to eliminate the use of such plastic

Green Assist environmental management system, which draws on ISO 14001, and engages in energy

products at the company cafeteria in its head office. Further, we encourage eco-safe driving, utilize

conservation and resource conservation activities.

recycled auto parts and support the acquisition of Eco Action 21 certification throughout the value
chain.

The head office of Tokio Marine & Nichido adopted an environmental management system basedon the ISO 14001 environmental management system in fiscal 1999* and is working continuously toachieve environment-related targets. At Group companies in Japan and overseas, we have introduced
our unique environmental management system linked to Tokio Marine Holdings and Tokio Marine& Nichido. These Group companies are working to achieve targets set every year, including thoserelated to environmental issues.
* There were no major issues noted in internal auditing or external examination under ISO 14001 and no major violations ofenvironmental laws among Group companies.

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Sustainability Library

Initiatives for Promoting Environmental Management■Raising Employees’ Energy Conservation Awareness◉ Reducing CO2 Emissions and Becoming Carbon Neutral

during peak periods) following the Great East Japan Earthquake of March 2011, Group companies in

The environmental footprint caused by business activities of Tokio Marine Group is relatively small
compared with companies in the manufacturing industry; however, the size of the Group makes it alarge consumer of energy. In order to reduce the environmental footprint from our business activities
wherever possible, we have positioned initiatives for reducing the environmental footprint as a
key issue for the Group. The entire Tokio Marine Group, in Japan and overseas, is making efforts tobecome carbon neutral* under the following strategic concepts.

Responding to the calls for energy conservation (in particular, the restraint of electricity consumption
Japan have been implementing Summer & Winter Electricity-Saving Measures as an initiative to firmly
establish electricity and energy conservation.
Specifically, the companies are making continuous efforts to (1) conserve energy in offices (reducing
unneeded light fixtures, placing restrictions on use of OA equipment, copiers and others, whichtake power from outlets, and thoroughly managing air conditioning (such as setting temperatures
in offices to 28°C in summer and 19°C in winter); and (2) review employees’ work styles (such as❶ Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.

encouraging early morning working hours and promoting casual dress). Further, we are making❷ Switch: Switch to natural energy.

efforts to curb CO 2 emissions from energy usage, such as by expanding our use of T V/Web❸ O ffset: Absorb and fix CO2 by mangrove planting and the retirement of emissions

conferencing systems and restricting air travel for business (which also reduces costs). In addition,

credits.

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign that encourages all “smart
choices” that contribute to countermeasures for global warming, including for Japan’s energy-* Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to the volume of CO2
absorbed and reduced by way of mangrove planting, use of natural energy and the retirement of emissions credits by such a
company.

saving and low-carbon products, services and behavior in order to attain the Japanese government’s
target of a 46% reduction in greenhouse gas emissions by 2030 compared with fiscal 2013. We arepromoting activities to realize a low-carbon society.

■Promoting Measures against Climate Change toward Becoming Carbon Neutral in 2050
Tokio Marine Holdings has achieved sustainable growth by defining the purpose of its businessas “protecting customers and society in times of need” and thus contributing to the resolution ofvarious social issues. In order to accelerate our efforts further to realize a sustainable society amid anenvironment where social issues are becoming increasingly complex and serious, we have specified
areas we will focus on in terms of sustainability based on this purpose in our new mid-term businessplan starting from fiscal 2021 and have been working to contribute to the resolution of social issues.
Of these sustainability priority areas, we have defined new targets for promoting measures against
climate change, which is one of the key issues over the medium to long term.
New targets❶R educe greenhouse gas emissions of Tokio Marine Holdings by 60% in fiscal 2030
from the fiscal 2015 level.
❷ Use 100% renewable energy for electricity consumed at major bases in fiscal 2030.
❸ R eplace all company-owned vehicles with electrified vehicles in fiscal 2030 (Tokio
Marine & Nichido, Tokio Marine & Nichido Life).

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Governance■Purchase of Green Power (Retirement of Emissions Credits)［Tokio Marine & Nichido］

Tokio Marine Group is promoting the use of natural energy in Japan and overseas. Tokio Marine &<CO2 Emission Reduction Target>

5

Sustainability Library

Nichido has been continuously purchasing green power of approximately 1 million kWh annually• Long-term target (fiscal 2050): -60% (compared with fiscal 2006 level)

since 2002 through wind power and biomass power generation. In addition, the Tradable Green• Reduction target in fiscal 2020: -1% compared with previous year

Power Certificates purchased by the company are being allotted to the reduction of emissions attarget sites based on the system regarding emissions trading and the obligation to reduce total

Tokio Marine & Nichido, a core operating company of Tokio Marine Group, worked to realize its

emissions of greenhouse gases pursuant to the Ordinance on Environmental Preservation to Secure

medium-term target (fiscal 2020) by: (1) reducing energy in its main building and Shinkan building in

the Health and Safety of Citizens of the Tokyo Metropolitan Area (Environmental Preservation

Marunouchi, Tokyo, and Tama building; (2) monitoring the increase and decrease in energy on a total

Ordinance).

site basis in line with site reconstruction and transfer plans; (3) implementing energy conservation
campaigns in all branches; and (4) increasing energy conservation performance in company-

U.S.-based Philadelphia Insurance Companies has purchased green power to account for 100% of its

owned cars. In addition, Tokio Marine & Nichido will continue to make efforts to conserve energy inelectricity use over the year in its business activities and has achieved net zero emissions* since fiscalbuildings, equipment and company-owned cars from 2022 toward the realization of its long-term

2013.

target (fiscal 2050).

* Net zero emissions are achieved when the net of CO2 emissions and energy consumed equals zero.

■CO2 Emission Reduction Data (Energy Conservation and Reduction in Buildings, Facilities, etc.)<CO2 Emissions (Fiscal 2020 Results)>
Fiscal 2020 CO2 emissions by Tokio Marine & Nichido (Scope 1 (direct emissions) + Scope 2 (indirect[Tokio Marine Holdings and Major Subsidiaries]

missions) + Scope 3 (other indirect emissions)) were 49,843 tons versus a start-of-year target of<CO2 Emission Reduction Target>

56,276 tons (a 1% reduction year on year). The percentage of reduction was 12.3% compared with the• Long-term target (fiscal 2030): -60% (compared with fiscal 2015 level)

previous fiscal year, thereby achieving the target. The main cause of this decrease was a reduction in• Reduction target in fiscal 2020: -1% compared with previous year

power consumption owing to energy-saving initiatives. Moreover, in order to meet the expectationsof society regarding corporate efforts to create environmental value, we expanded the coverage of<CO2 Emissions (Fiscal 2020 Results)>
Fiscal 2020 CO 2 emissions by Tokio Marine Holdings and its major subsidiaries (Scope 1 (direct

the calculations for Scope 3 in fiscal 2015.
Sustainability Performance Data (CO2 emissions from energy sources (Tokio Marine & Nichido))

emissions) + Scope 2 (indirect emissions) + Scope 3 (other indirect emissions)) were 89,894 tons
(Japan: 64,548 tons, overseas: 25,345 tons) versus a start-of-year target of 110,060 tons (a 1%
reduction year on year), or a 19.1% decrease in emissions compared with the previous fiscal year.
As a result of efforts to steadily reduce CO2 emissions at Group companies in Japan and overseas,
we succeeded in cutting these emissions beyond targets at the Group level. In addition, we havebeen expanding the coverage of the calculations for Scope 3 since fiscal 2015 in order to meet
expectations from society in terms of initiatives to create environmental value by companies.
Sustainability Performance Data (CO2 emissions from energy sources and CO2 absorption andfixation (Tokio Marine Holdings and major subsidiaries))

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Sustainability Library■Initiatives toward Achieving Carbon Neutral Status through Mangrove Planting(CO2 Absorption through Mangroves)
Mangrove forests have an effect on the prevention and mitigation of global warming by absorbing
and fixing a significant volume of CO2. Under the concept of “Insurance for the Future of the Earth,”
Tokio Marine Group has engaged in the Mangrove Planting Project since 1999. As of March 31, 2021,
approximately 11,618 hectares of mangrove forest have been planted through this project in ninecountries, primarily in Asia. Each Group company strives to reduce the environmental footprint
through energy conservation and resource conservation. At the same time, Tokio Marine Groupaims to achieve carbon neutral status on a global basis, offsetting the CO 2 emissions generated byits business activities with CO2 fixation and reduction through means such as mangrove planting
and natural energy (green power). Fiscal 2020 CO2 emissions by Tokio Marine Holdings and its major
subsidiaries were 89,894 tons, which was a 19.1% decrease in emissions compared with the previous
fiscal year.
The effect of CO 2 fixation and reduction due to mangrove planting, etc., was 123,531 tons andcarbon neutral status was achieved for the eighth year in succession for the Group overall (Japan andoverseas).

Gas, gasoline
and others
13,163 tons
Electricity
and others
53,977 tons

Business traveland others
22,754 tons

CO2 emissions
89,894 tons

CO 2 fixation
and reduction
123,531 tons

* Information on CO2 emissions from energy usage and other relevant information are subject to a third-party guarantee by Ernst & Young ShinNihon LLC. Tokio Marine Holdings requested the Central Research Institute of Electric Power
Industry (CRIEPI) to evaluate and calculate the amount of CO2 absorption and fixation through mangrove trees andreceived the evaluation report. Further, a third-party organization (Ernst & Young ShinNihon LLC) has been requested
to implement the agreed-upon procedures in compliance with Practical Guidelines in Specialized Fields 4400, Engagements to Perform Agreed-Upon Procedures (The Japanese Institute of Certified Public Accountants) for part of the data
used in the report. As a result, Tokio Marine Group has deemed that the effects of CO2 absorption and fixation throughmangrove planting have been calculated properly.
* The coverage of calculations for Scope 3 (other indirect emissions) was expanded in fiscal 2015.

Scope 1 Direct
Scope 2
Indirect

Scope 3Other

CO2 absorption andfixation throughmangrove planting
120,000 tons

Use of natural energy
3,531 tons

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Sustainability Library◉ Reduction of Environmental Footprint in Business Activities■Initiatives to Reduce Paper Use■Environment-Friendly Buildings and Facilities

overseas: 664 tons), which marked a decrease of 15.3% on a year-on-year basis thanks to reduction

Tokio Marine Group’s volume of paper consumed in fiscal 2020 was 6,104 tons (Japan: 5,441 tons,

Tokio Marine Group is engaged in initiatives* that consider the environment and disaster prevention

efforts in and outside Japan. In fiscal 2021, we are taking action under a target of reducing paperin buildings and facilities it owns, as appropriate for each structure.

volume in Japan by 1% from the previous fiscal year.

•Facilities investment amount related to energy conservation measures: 632 million yen (fiscal 2020,
Tokio Marine & Nichido)

As a measure to curb paper consumption, Group companies are distributing mobile terminals (tablets*Upgrading to boilers, high-efficiency lighting fixtures (LED, etc.) and air conditioning, etc.

and notebook PCs) to employees to reform working styles while reducing paper consumption, alongwith promoting the paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures) for applying

Tokio Marine & Nichido’s Nagoya Tokio Marine & Nichido Building, which was completed in 2013,

for insurance on tablet or other devices, expanding the use of paperless conferencing, using green

gives high consideration to the environment with features that include double-glazed window glass

procurement of stationery and office supplies, shifting forms and pamphlets to Web formats (i.e.,and LED lighting throughout the entire building. This building has earned the S-rank, the highest

promoting paperless operations) and firmly establishing the practice of double-sided copying andrank under the Comprehensive Assessment System for Building Environmental Efficiency (CASBEE)

printing multiple pages on one sheet.

Nagoya, a building environmental performance evaluation system operated by Nagoya City. Thisbuilding has secured the top-tier Platinum ranking under the DBJ Green Building Certification System

In December 2020, we rolled out Remote Raku Raku Tetsuzuki, a one-stop online service for customers

operated jointly by the Development Bank of Japan and Japan Real Estate Institute.

to view a proposed insurance product and its description and apply for it on their smartphones andother devices. Through this service, we have realized seamless and paperless procedures that also

Furthermore, in January 2015 Tokio Marine & Nichido was certified as an excellent Eco-Oriented
Business by Nagoya City due to voluntary and proactive efforts to be kind to the environment inmake customers feel at ease.
Examples of Initiatives toward High-Quality Solicitation

its business activities. It also won the 22nd Aichi Machinami Architecture Award in recognition of
its contribution to the formation of a pleasant local environment, and in December 2015 won the
Outstanding Performance Award for Eco-Oriented Businesses certified by Nagoya City.

■Promoting Waste Recycling
Tokio Marine Group has installed paper machines that make new paper from used paper using very
little water and is promoting paper recycling that can be completed in our offices.

In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives andachievements in reducing greenhouse gases in offices and won the Excellence Award in the Osaka
Stop Global Warming Awards in 2013.

■ Effective Use of Water
At the La Mer Sanbancho building in Tokyo, Tokio Marine & Nichido is promoting effective use ofwater by collecting rainwater and recycling it for flushing toilets.

At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate
for each building or facility we own. As an example, Tokio Marine Centre (Singapore) has been
actively introducing environmentally conscious measures that include the installation of energysaving air-conditioning equipment and lighting fixtures, installation of water-saving equipment thatreuses rainwater and effective placement of greenery.

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SocialPreservation of Biodiversity and Wetlands
Tokio Marine Group has positioned the preservation of biodiversity and wetlands as a challenge thatneeds to be tackled, and we are striving to find a solution throughout business activities.

◉ Tokio Marine Group’s Vision for Preserving Biodiversity and Wetlands

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Sustainability Library

Tokio Marine & Nichido’s Stance on Biodiversity
Tokio Marine & Nichido states in its environmental policy that it will strive to contribute to protectionof the environment and preservation of biodiversity in its business activities, including insurance
products, non-life insurance services and financial services. Efforts are being made to preserve
biodiversity by making this a priority in business activities.
Protecting the Global Environment through Products and Services
Promoting Activities to Protect the Global Environment

Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhousegases, mitigation of disaster risks from tsunamis and revitalization of regional economies, andcontributes to the creation of a sustainable future. Tokio Marine Group recognizes the importanceof achieving the goals of the Convention on Biological Diversity, the Convention on Wetlands of◉ Participation in the Promotion Partners Program under The Declaration of
Biodiversity by Nippon Keidanren

International Importance especially as Waterfowl Habitat (Ramsar Convention) and the Convention
on International Trade in Endangered Species of Wild Fauna and Flora (Washington Convention). In
addition, based on the vision outlined below and as a member of the United Nations Environment
Programme Finance Initiative (UNEP FI) and the Promotion Partners program under The Declarationof Biodiversity by Nippon Keidanren, Tokio Marine Group contributes to the preservation of
biodiversity and wetlands through the reduction of paper usage as well as mangrove planting

Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January2010 joined the Promotion Partners program under the declaration. Our business activities comply
with the declaration and its behavioral guidelines.
The Declaration of Biodiversity by Nippon Keidanren (in Japanese)overseas and environmental enlightenment programs in Japan. This vision draws on the Guidelines
for Private Sector Engagement in Biodiversity issued by the Ministry of the Environment, Millennium
Ecosystem Assessment and The Economics of Ecosystems and Biodiversity (TEEB).

Tokio Marine Group’s Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most importantenvironmental issues and, as a good corporate citizen, conducts initiatives for thepreservation and sustainable use of biodiversity under the following two themes.
❶ We endeavor to understand our relationship with biodiversity (benefits and impact) inour business activities to reduce our impact on biodiversity and to preserve biodiversity.
❷ We engage in educational activities on the preservation of biodiversity for the generalpublic and work with our stakeholders to contribute to the development of a sustainable
society.

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SocialInitiatives for Reducing the Environmental Footprintin the Value Chain◉ Promoting Eco-Safe Driving and the Use of Recycled Auto Parts
From the perspective of creating a recycling-based society and reducing the burden on theenvironment (i.e., curbing CO 2 emissions from the manufacture of parts), Tokio Marine Group iscalling on employees to engage in the Eco-Safe Driving program of The General Insurance Associationof Japan and is actively using recycled auto parts* when repairing vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance aretaking action in calling for the use of recycled auto parts and proposing the use of these parts toindividual and corporate customers who have met with accidents.
• Number of instances of use of recycled auto parts (fiscal 2020, Tokio Marine & Nichido): about 17,796(a decrease of 3.4% compared with the previous year)

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Sustainability Library◉ Certification and Registration of Eco-Action 21(Environmental Management System for Small- and Medium-Sized Enterprises*1)
Through acquisition of certification and registration of Eco-Action 21* 2, all employees in all fieldsof business activity at Tokio Marine & Nichido Auto Support Center*3 act in a way that is in harmony
with the global environment and that considers how to improve the environment. Everyone works
independently and proactively toward the sustainable development of society.
*1 In 1996, the Ministry of the Environment formulated Eco-Action 21 to provide a wide range of small- and medium-sized enterprises with easy strategies for becoming aware of their relation to the environment, establishing environmental targets and taking
environmental action on their own. The Ministry has continued to promote the program until the present day.
*2 Eco-Action 21 integrates the environmental management system, environmental performance assessments and environmental
report into one. Taking part in the Eco-Action 21 program paves the way for small- and medium-sized enterprises to undertake independent and proactive initiatives related to environmental considerations and publish the results of these initiatives as an environmental action report.
*3 Business lines: Established in 1986: (1) Business consulting for automobile maintenance shops, etc., (2) Technical guidance for personnel engaged in automobile maintenance at motor distributors, and (3) Research, development and sale of software, ledgers andequipment aimed at enhancing sophistication of automobile maintenanceSource: Ministry of the Environment website (in Japanese)

With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use ofrecycled parts. The company’s actions include distributing pamphlets to boost awareness of the
Recycled Parts Usage Promotion Campaign among agents and auto repair shops, as well as creating
content for tablet devices to aid these businesses in easily explaining the merits of recycled parts tocustomers.
* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for a bumper, 97.3 kg
for a door, etc. (Source: Survey by The General Insurance Association of Japan))

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Environmental Accounting❶ Environmental Conservation Cost (Tokio Marine & Nichido)

Environmental
costs

FY2018Investment(million yen)

❷ Environmental Performance Indicators Related to Environmental Benefits (Tokio Marine Holdings)

FY2019

Expenses
Investment(million yen) (million yen)

Environmental
performance indicator

FY2020

Expenses
Investment(million yen) (million yen)

Expenses(million yen)

Business area costs

874

516

571

403

271

233

Upstream/downstream costs

0

27

0

28

0

26

Management costs

0

42

0

19

0

20

R&D costs

0

88

0

105

0

101

Social contribution
activity costs

0

121

0

121

0

73

Environmental
remediation costs

0

0

0

0

0

0

874

794

571

676

271

453

Total

FY2018FY2019FY2020Total energy input (GJ)

732,675

776,709653,337

Water resource input (m3)

570,832

632,203

628,513

Greenhouse gas emissions (t-CO2)

82,20979,57867,140Waste emissions (t)

2,248

2,285

1,975

Note: Figures for all environmental performance indicators are provided on a global basis.

❸ Economic Benefits of Environmental Conservation Initiatives (Tokio Marine & Nichido)
Environmental
performance indicator
Cost reduction

Revenue

Total

FY2018(million yen)

FY2019(million yen)

FY2020(million yen)

206

244

383

0

0

0

206

244

383

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Based on the TCFD Recommendations

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Climate-Related Financial Disclosure Based on the TCFD
Recommendations
The Task Force on Climate-related Financial Disclosures (TCFD) had been entrusted by the Financial

Tokio Marine: Our Climate Strategy

Stability Board (FSB) to formulate voluntary recommendations for consistent, comparable, reliable,

The Paris Agreement, adopted at the 21st session of the Conference of the Parties to the United

final recommendations (TCFD recommendations) in June 2017.

clear and efficient climate-related disclosures by companies in the financial sector and released its

Nations Framework Convention on Climate Change (UNFCCC) (COP21) held in December 2015, clearlysets out the world’s common long-term goal of keeping a global temperature rise well below 2°C

Climate change and natural disasters represent a global issue and have a significant impact oncompared with pre-industrial levels. A new international framework to promote measures against

Tokio Marine Group as we engage in the insurance and financial services. As a founding member

climate change, as well as other actions specified for achieving this goal, are expected to affect futureof the TCFD, Tokio Marine Holdings has contributed to the formulation and publication of the TCFD

social and economic activities and facilitate the transition to a decarbonized society.

recommendations and consistently supported the organization’s activities. Tokio Marine Holdings has
once again become a member of the TCFD in January 2021 and has since been working toward the

In its Sixth Assessment Report released in August 2021, the Intergovernmental Panel on Climate

formulation of policy recommendations to encourage disclosure that will help investment decisions

Change (IPCC) pointed out that human influences undoubtedly have a role in global warming, thatby engaging in discussions and exchanging opinions with relevant government and private-sector

the temperature has already risen 1.09°C above pre-industrial levels and that the intensity andparties in Japan and overseas.

frequency of extreme events, such as heat waves and torrential rains, will increase. As such, further
promotion of measures against global warming is expected.

In July 2018, Tokio Marine & Nichido became a founding member of the insurer pilot group, launchedby the United Nations Environment Programme Finance Initiative (UNEP FI) under the Principles for

Climate change is a global issue of human-historical proportions that threatens the safety andSustainable Insurance (PSI) framework to examine and develop methodologies and analytical tools

security of our customers and society. The growing severity of natural disasters directly impacts thefor the insurance industry to make climate-related disclosures based on the TCFD recommendations.

insurance industry. Therefore, the Group recognizes that climate change is an extremely important

The company has contributed to the publication of the final report of the UNEP FI pilot project,issue to address head on not only in terms of our core insurance business, but also as a global

entitled “Insuring the climate transition,” in January 2021.

company and institutional investor.
In Japan, the then Chairman of the Board of Tokio Marine Holdings worked as one of the founders andWith a view to contributing to the achievement of the long-term goal of the Paris Agreement, Tokio

contributed to the establishment of the TCFD Consortium in May 2019. After the establishment, Tokio

Marine Group has been working to promote the use of renewable energy, support customers’ andMarine Holdings has been a member of the Planning Committee to deliberate on the consortium’s

society’s climate change countermeasures, reduce CO 2 emissions from our business activities andcourse of action and has contributed to the release of the Guidance on Climate-related Financial

encourage ESG investment. Believing that the efforts of one company alone are not sufficient toDisclosures 2.0 (TCFD Guidance 2.0) in July 2020. The company also participates in discussion on

tackle climate change globally, we have joined multiple international initiatives to combine forces

effective ways for companies to disclose climate-related information and how to link the disclosedwith other companies and government agencies.

information to appropriate investment decision-making of financial and other organizations.

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Governance• Division Dedicated to Promoting Sustainability

The table below is an overview of the four fields of disclosure based on the TCFD recommendations.

Tokio Marine Holdings has a division dedicated to the promotion of the Group’s sustainability

In this report, we provide detailed information in each field.

including climate change countermeasures (Sustainability Division, Corporate Planning Department),
which identifies major challenges related to sustainability as well as formulates and implements
related group-wide strategies and conducts monitoring.

Disclosure Based on the TCFD Recommendations
Governance

Strategies

Risk management

Metrics and targets• Group Chief Sustainability Officer (CSUO)
We established the new position of CSUO in April 2021 in order to accelerate the promotion ofa) O versight by the Board a) Ca) Processes for identi limate-related risksa) Metrics used to assessfying and assessingof Directors
and opportunities
climate-related risks
climate-related risksb) Management roleb) Impact of climate-relatand opportunities
ed risks and opportuni- b) Processes for managing b) Scopes 1, 2 and 3
ties
climate-related risks
greenhouse gas (GHG)c) P ossible impact of dif- c) I ntegration of theseemissions
ferent climate-related
processes into overallc) Targets used to manage
scenarios
risk management
climate-related risks
and opportunities

sustainability strategy across the entire Group including climate change countermeasures. As
the person responsible for our sustainability strategy, the CSUO is responsible for addressing
sustainability issues facing the entire Group and reporting to the Group CEO.
• Sustainability Committee
We established the Sustainability Committee, chaired by the CSUO and comprised of members
including the CEO and other C-suites, in April 2021 in order to accelerate sustainability strategy
across the entire Group including climate change countermeasures. The Sustainability Committee

Source: Created by Tokio Marine Holdings based on the Recommendations of the Task Force on Climate-related Financial Disclosures, Figure 4 (p. 14), TCFD, June 2017

Information Disclosure Following TCFD Recommendations, Integrated Annual Report 2021
External Evaluations and Participation in Initiatives (Climate Change Disclosure)establishes sustainability strategy and targets for the entire Group and deliberates on thecoordination and promotion of glocal sustainability initiatives.
Approach to and Organizational Structure for Sustainability Strategies, Integrated Annual Report 2021

• Board of Directors
The Board of Directors discusses the Group’s sustainability policies including climate change
countermeasures as well as evaluates and determines mid-term plans and single-year plans.
Additionally, the Board of Directors holds discussions on corporate strategy on the themes ofmanagement environment and management issues, including climate change countermeasures, tofully utilize the knowledge of outside directors and outside Audit & Supervisory Board members.
Corporate Governance, Integrated Annual Report 2021

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Moreover, even though future climate change scenarios (+2º C, +4 º C, etc.) are specified, there still[Recognition of Risks and Opportunities]

remains uncertainty in projecting future weather events as described later (See Figure 6 on p. 63.). We

Tokio Marine Group specifies climate change risk events by reflecting changes in the external andalso recognize that in performing the impact assessment of climate change, it is crucial to not only

business environment caused by the emergence of climate change, and identifies and assesses theconsider the physical science of climate change but also society’s vulnerabilities to disasters as well

impact on the Group. As part of this effort, we evaluate how more severe natural disasters due toas how assets will concentrate in the future in areas exposed to natural disaster risk or how the value

climate change affects insurance underwriting through scenario analysis of physical risks.

of these assets will rise, meaning to the extent asset exposure will change (See p. 63.).

Scenario analysis is a process to identify and evaluate the potential impact of climate change under

The following sections show how the Group perceives climate-related risks, which we believe form aa certain scenario. We believe that the Group can deal with the impact with flexibility and agility

basis of these evaluations.

because the terms of most insurance policies are relatively short in the non-life insurance businessand also because assets under management by the Group are mainly financial assets with high

❷ Risk Awarenessliquidity.

a. Attribution of Weather Events
How a weather event will change as a result of the impact of climate change and the degree ofWe also recognize that supporting customers and society to deal with climate change and transition

confidence of such an impact forecast will vary depending on the type of weather event. Figure 1

to a decarbonized society will lead to increase the Group’s business opportunities over the medium

shows the confidence of climate change impact projections by weather event type. As seen on theto long term.

figure, the confidence of impact projections for extreme rainfall (heavy rains) is higher than that fortropical cyclones, such as typhoons and hurricanes, but the impact on extreme rainfall (heavy rains)■ Physical Risks

involves greater uncertainty when compared with such temperature variations as extreme heat (heatPhysical risks are those related to physical impacts of climate change. Climate change increases thewave) or extreme cold (cold wave).

frequency and intensity of natural disaster, which could impact insurance premium rate calculations❶ Efforts to Quantify Physical Risks
Tokio Marine Group uses natural disaster risk models to quantitatively assess the risk. The Group
independently performs analysis of trends of historical changes in tropical cyclones (typhoons inJapan and hurricanes in the United States) and in heavy rains and incorporates the latest change intrends if significant, to appropriately evaluate the current weather events.
Since 2007 the Tokio Marine Research Institute has been assessing and quantifying the impact
of change in natural disasters on insurance losses under future climate conditions using IPCC
Representative Concentration Pathway (RCP) and other scenarios. Specifically, RCP4.5 and RCP8.5
are used to simulate changes in windstorm risk due to typhoons in the future, while +2ºC and +4ºC
scenarios are used to simulate changes in flood risk due to increased rainfall. We refer to the resultsof these scenario analyses and evaluate the potential impact on insurance underwriting which will becaused by severe natural disasters due to climate change.

High
confidence

Ability to detect possible influenceof climate change on specific eventand claims payments.

Heat
wave

Cold
wave

Droughts
Extreme
Heavy
snow
rains
& ice
ExtratropicalTropical
cyclones
cyclones
Severeconvective Wildfires
stormsLow
confidenceHigh
confidence

How well we understand the likely influence on event types in general

Figure 1: Confidence of impact forecasts of climate change
Source: Created by Tokio Marine Holdings based on a material preparedby the U.S. National Oceanic and Atmospheric Administration

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For heavy rains and tropical cyclones, which are two of the weather events that considerably affecttyphoons affecting Japan as an example, neither the number nor the ratio of intense typhoons show

Tokio Marine Group, we consider the impact of climate change as follows.

a change in trends (Japan Meteorological Agency).

• Impact of Climate Change on Heavy RainsAs for hurricanes making landfall in the United States, even though the ratio of intense hurricanes

The frequency of heavy rains has already been on the rise since 1900 (Figure 2). The IPCC Sixthrose over the past 40 years, a longer-term survey covering the period from 1900 revealed that there is

Assessment Report released in August 2021 states that heavy rains will become more severe in the

no discernible trend both in the number of total hurricanes and that of intense hurricanes (IPCC Sixth

future in step with a temperature rise and that for every temperature rise of about 1ºC, the intensity

Assessment Report).

Number of days per year
(average per station)(precipitation) of heavy rains will increase by approximately 7%.

Year

Figure 2: Number of days with daily precipitation of 100 mm or more
Source: Climate Change Monitoring Report, Japan Meteorological Agency

Figure 4: Number of hurricanes making landfall in the United States
Source: Created by Tokio Marine Holdings based on Klotzbach et al. 2018*1• Impact of Climate Change on Tropical Cyclones
Atmospheric and oceanic large-

In the future, while the number of tropical cyclones is expected to level off or decrease overall, themonsoons) are closely related toratio of intense tropical cyclones is forecast to increase. As such, there are actually both decrease andmovement of tropical cyclones. As
climate change affects each of thesefactors, the impact of climate changeon tropical cyclones consequently
becomes more uncertain.

Ratio of intense typhoons

the formation, development andNumber of intense typhoons

scale circulations (e.g., El Niño andincrease projections for the number of intense tropical cyclones (IPCC Sixth Assessment Report).

Year

The past trends of changes varydepending on the region, eventhough the ratio of intense tropicalFigure 3: Number of intense typhoons and ratio of intense typhoons to
all typhoons
Source: Climate Change Monitoring Report, Japan Meteorological Agency

cyclones has increased globally over the past 40 years (IPCC Sixth Assessment Report). Taking

Figure 5: Changes in tropical cyclones with a 2ºC temperature rise
Source: Created by Tokio Marine Holdings based on Knutson et al. 2020*2

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In the UNEP FI’s project to assess the impact of climate change, in which we are participating, the•Recognition of Changes in Asset Exposure

RCP8.5 scenario provides the following projections for 2050 on changes in the intensity (wind speed)

In Japan, an influx of people into urban areas isand the number of tropical cyclones. As seen from the table, these future projections involve great

expected to continue in the future. Over the period

uncertainties.

from 2015 to 2040, even though the number ofhouseholds in the country is projected to decline
Intensity (wind speed)

Number of formations

Japan (typhoons)+1% to +10%

-30% to +28%

U.S. (hurricanes)

0% to +7%

-36% to +30%

b. Impact of Factors Other Than Weather Events
As shown in Figure 2 on p. 62, the frequency of heavy rains in Japan has been increasing since 1900.

4.8% on national average, an increase is expected insome prefectures, including Tokyo. As such, the trendof changes in asset exposure varies from region toregion.

(%)

Figure 7: Changes in the number of households
from 2015 to 2040
Source: National Institute of Population and Social
Security Research*3

0 or higher-5 to less than 0-10 to less than -5
Less than -10

National: -4.8%

Figure 6 below, on the other hand, shows a declining trend for flooded area. This is because Japan’s
disaster prevention infrastructure, including embankments, has improved since the mid-19th century

From the viewpoint of damage due to natural disasters, an important factor is the exact location ofand is effectively reducing the occurrence of floods during heavy rains.

assets (within hazardous area or not). In response to the frequent occurrence of natural disasters
in recent years, Japan’s Ministry of Land, Infrastructure, Transport and Tourism has stated that it isimportant to consider flood risk reduction when determining the locations of housing districts andcity functions. Accordingly, Tokio Marine Group is monitoring the policy trends of the national andlocal governments.

Area of extremely high risk withland development and building
restriction

Figure 6: Flooded area caused by water disasters (ha)Source: Created by Tokio Marine Holdings based on water disaster statistics of the Ministryof Land, Infrastructure, Transport and Tourism

The amount of damage will vary significantly if there is a change in asset exposure, i.e., a change inthe degree of concentration of assets or in the value of assets in areas exposed to natural disasterrisk.
In this way, we recognize that identifying changes in weather events themselves, such as heavy
rains and typhoons, as well as society’s vulnerabilities to disasters and changes in asset exposure are

low

Risk

high

Area that currently has risk andwill continue to face residual
risk after measures in terms of“hardware,” such as flood
control, are implemented under
the ongoing plan, but is serving
as a base of civic life and isdesirable to remain so in the
future as well
Area that will continue to facesignificant residual risk after
measures in terms of “hardware,” such as flood control, areimplemented, requiring toconsider relocation to a safer
area with its population on the
declineArea requiring measures tocounter risk of flood frominland waters in its central
district, where city functions areto be locatedArea that has high risk of landslide near the cliff, for which theneed for relocation will be
examined as necessary

Area that has relatively low risk
but needs to establish an alertand evacuation system tofurther increase safety

Figure 8: Direction of urban development based on water disaster risk
Source: Ministry of Land, Infrastructure, Transport and Tourism*4

essential in predicting damage due to natural disasters.
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Changes in the exposure geographic

has been contributing to greater resilience of the entire society by supporting customers to cope

distribution are important in consideringwith disasters through the dissemination of disaster information.

natural disaster damage both in Japan*1 Philip J. Klotzbach, Steven G. Bowen, Roger Pielke Jr., and Michael Bell, 2018: Continental U.S. hurricane landfall frequency and associated damage. Bull. Amer. Meteor. Soc., 99, 1359–1376, https://doi.org/10.1175/BAMS-D-17-0184.1. (© American MeteorologicalSociety. Used with permission.)*2 Thomas Knutson, Suzana J. Camargo, Johnny C. L. Chan, Kerry Emanuel, Chang-Hoi Ho, James Kossin, Mrutyunjay Mohapatra,
Masaki Satoh, Masato Sugi, Kevin Walsh, and Liguang Wu, 2020: Tropical cyclones and climate change assessment part II: Projected
response to anthropogenic warming. Bull. Amer. Meteor. Soc., 101, E303–E322, https://doi.org/10.1175/BAMS-D-18-0194.1. (©
American Meteorological Society. Used with permission.)*3 Household Projections for Japan (2017), National Institute of Population and Social Security Research (in Japanese)*4 Ministry of Land, Infrastructure, Transport and Tourism website (in Japanese)and overseas. In the United States,
economic loss caused by hurricanes in
the past is known to be on an upward
trend, but when the impact of a change
in inflation, wealth properties andpopulation is normalized, it no longer
shows a significant trend. Thus, a rise ineconomic loss is mostly a result of them.

❸ Acquisition of Knowledge (Industry-Academia Collaboration, etc.)
The Tokio Marine Group is deepening collaboration with both inside and outside experts in order toacquire knowledge about risks.

Figure 9: Continental U.S. economic loss from hurricanes
1

Source: Created by Tokio Marine Holdings based on Klotzback et al. 2018*

The Tokio Marine Research Institute collaborates with The University of Tokyo, Nagoya University and•Perception of Vulnerabilities in Society
In Japan, revisions to the Building Standards Act have proved to directly translate into the better
resilience of society as a whole. In fact, revisions made in 1981 to the seismic building codes andin 2000 to the wind pressure resistance building codes have greatly contributed to the improved
resistance of buildings against natural disasters. More recently, Typhoon Faxai, which made landfall
in 2019 and caused damage to roofs of many houses, has prompted revisions to the standards for

Kyoto University, among others, to carry out impact analysis based on the possibility for increased
insurance losses associated with natural disasters that are becoming more severe in nature.
Moreover, Tokio Marine dR and a team of experts in natural disasters working in Atlanta, the UnitedStates, are leading efforts to upgrade natural disaster risk management across the entire Group,
including various evaluations of natural disaster risk models.

roofing on countermeasures against intense winds. They are scheduled to be enforced in April 2022.
In addition, the Ministry of Land, Infrastructure, Transport and Tourism has already announced its
policy that the anticipated intensification of natural disasters should be considered in improving
disaster prevention infrastructure in the future, making its recommendations for rivers in 2019 andfor high tides in 2020.
Overseas, efforts to increase resilience throughout society have also been under way. The UnitedStates, for example, has improved its disaster prevention infrastructure and revised building codes
following huge natural disasters, including Hurricane Katrina in 2005, Sandy in 2012 and Irma in 2017.
In keeping with the move toward strengthening resilience in and outside Japan, Tokio Marine Group
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Sustainability Library■ Transition Risks■ Opportunities

Transition risks are risks associated with the transition to a decarbonized society. As the global

Efforts to mitigate and adapt to climate change will provide business opportunities for Tokiomomentum toward decarbonization accelerates and the transition to a decarbonized society

Marine Group. By comprehensively taking into account the five categories* specified by the TCFD

progresses, we anticipate more stringent regulations, technological innovation, asset value

recommendations, we identify the following as business opportunities for the Group.

fluctuations and changes in the investment environment as well as in customer needs, which may
impact the Group’s businesses.

• Rapid Increase in Insurance Needs for Renewable Energy Projects
Driven by global warming and climate change, countries around the world are speeding up

Transition risks include risks caused by fluctuations in prices of financial assets with large GHG

their move toward decarbonization. In the process of promoting reduction and cessation ofemissions. We have developed a system for better understanding the status of the Group’s

GHG emissions, there is expected to be a rapid increase in insurance needs for renewable energy

investments and comprehending the balance of the applicable assets under management. From the

projects, such as solar, geothermal and onshore/offshore wind power generation. With the growing

perspective of holding restrictions in response to the risk of asset value fluctuations, the Group has

importance of response to global warming and climate change, we can achieve growth throughworked to reduce its total business-related equities regardless of sector long before the release of

support for the adoption of renewable energy by drawing upon the Group’s accumulated wisdom.

Japan’s Corporate Governance Code. Under the new mid-term business plan, Tokio Marine Holdings
plans to sell more than 100 billion yen per year.
Corporate Governance, Integrated Annual Report 2021

• Growing Public Awareness toward Natural Disaster Risk and Improving Fire Insurance Results
As the frequency and scale of natural disasters increase, there are growing needs for expanded
coverage and extensive services in case of a disaster, but fire insurance continues to be plagued by

In order to perform quantitative assessment of transition risks, we are estimating the amount ofchronic losses. By implementing comprehensive countermeasures, including revising rates, reviewing

impact to the Group’s asset value with scenario analysis by using information disclosed by the

products, strengthening underwriting, disaster prevention and mitigation and early recovery, we canregulatory authorities of each country and other data as a reference. To continue to monitor thesesignificantly improve fire insurance results.

risks quantitatively in an appropriate manner, we plan to set up a required structure while alsoutilizing data providing companies.

• Growing Needs for Disaster Prevention and Mitigation for Increasing Resilience against Disasters
As natural disaster risk has become apparent, there has been an increasing focus every year on theTransition risks also include litigation risk. Climate-related litigation risk is not high at this point, butenhancement of measures to mitigate damage before and after a disaster in addition to monetary

a possible increase in damage due to climate change or natural disasters in the future may affectcompensation through insurance. Besides paying appropriate insurance claims for disaster damage,climate change-related litigations and legal violations, consequently leading to a rise in insurance

Tokio Marine Holdings provides services for disaster prevention in advance as well as for disasterclaims payments for liability insurance.

mitigation and early recovery following a disaster. We also expect further growth of our risk
consulting services that leverage a pool of know-how on disaster prevention and mitigation that wehave cultivated over the years.
* Five categories of opportunities identified under the TCFD recommendations are resource efficiency, energy source, products
and services, markets and resilience.

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In addition, in May 2020, we acquired GCube, an insurance agent providing insurance underwriting❶ Insurance Underwriting, etc.

for renewable energy projects around the world mainly in the United States and Europe but also ina. Basic StanceAustralia, South Africa and Asia. We are now utilizing its know-how at the Group level. Tokio Marine

Tokio Marine Group fully recognizes the importance of understanding the impacts that our businessdR is also providing consulting services in various domains such as offshore wind power generation

has on the environment and society. We are engaging in insurance underwriting that can contributeby utilizing its proprietary natural disaster risk assessment model and human resources specialized into the transition to a decarbonized society aimed at achievement of the Paris Agreement targets.

renewable energy. Tokio Marine & Nichido established the Green Transformation (GX) Office in June
2021 to accelerate the development of insurance products and risk consulting services related to new

As part of this strategy, we will not underwrite new insurance policies for coal-fired thermal power

decarbonization technologies.

plants and coal mine development projects for fuel coal, regardless of whether they are new or
already existing. However, toward achieving the Paris Agreement targets, we may carefully consider

With the growing importance of response to global warming and climate change, we will achieve

and handle projects that incorporate innovative technologies and techniques, such as carbon

growth through support for the adoption of renewable energy as a leader in the field, while further

dioxide capture and storage (CCS), carbon dioxide capture, utilization and storage (CCUS) and mixed

accelerating initiatives as “One Tokio Marine Group” by drawing upon the Group’s accumulated

combustion technologies. As of August 31, 2021, we have not underwritten any new insurance

wisdom.

policies since announcing “Tokio Marine: Our Climate Strategy” on September 28, 2020.
In addition, we are supporting initiatives to lower CO2 emissions by engaging with power plants forwhich we have already underwritten insurance to consider the environment through adoption of

Promoting the Shift to Renewable Energy, Integrated Annual Report 2021

c. Growing Public Awareness toward the Natural Disaster Risk and Creation of a Sustainable
Fire Insurance System (Initiatives as an Insurance Company)

innovative high-efficiency power generation technologies and CCUS (carbon recycling) technologies

In fiscal 2020, Japan was once again faced with large-scale natural disasters in the July 2020 torrentialthat reduce or stop GHG emissions. Indeed, we are engaging with all customers involved in therains and Typhoon Haishen. Industry-wide insurance claims related to natural disasters exceeded 300

corresponding power plants to support their transition through product provision and/or consulting.

billion yen, which included around 100 billion yen in claims to Tokio Marine Group.

Furthermore, after announcing “Tokio Marine: Our Climate Strategy,” we have created and began
using an engagement sheet to confirm and record plans aimed at realization of a decarbonized

Amid growing needs for greater coverage and extensive services during a disaster driven by thesociety. If it is determined that a customer is not considering its response to decarbonization, we may

increasing frequency and scale of natural disasters in recent years, we are implementing a nationwide

decline the renewal of the customer’s insurance policy.

campaign to check the details of customers’ policies in an effort to steadily grow the top line.

b. P roviding Insurance for the Development of Renewable Energy Projects (Initiatives as an

As one of the most disaster-prone countries in the world, Japan’s fire insurance system is extremely

Insurance Company)

important, but it is hardly sustainable if the business experiences chronic losses. While our own

Tokio Marine Group provides insurance products and offers risk consulting to back the development

efforts to reduce costs are critical, we will implement comprehensive countermeasures, includingof renewable energy projects.

revising rates, reviewing products, strengthening underwriting, disaster prevention and mitigationand early recovery, and improve results by more than 26 billion yen (before tax)* over three years andSpecifically, in addition to the Mega-Solar Package Program for solar power generation companies
and the Geothermal Package Plan for geothermal power generation businesses, in March 2020 wedeveloped a dedicated insurance package offering comprehensive coverage of risks associated withsecure profitability in line with capital cost within several years after that.
Growth Driver, Integrated Annual Report 2021
* If insurance claims payments for natural disasters are around the average figure.

offshore wind power generation projects (providing seamless coverage to customers not only during
construction but also for a predefined period after the start of commercial operations).
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As an insurance company, the most important matter for Tokio Marine Holdings is providing peace• We provide support that includes corporate risk evaluations and help formulating businessof mind to people affected by natural disasters as quickly as possible in the form of claims payments.

continuity plans (BCP) in collaboration with local governments and financial institutions, making use

Insurance payouts give people fortitude to face the future. Believing this, we have worked to speedof advanced expertise held within Group companies.

up claims payments using digitalization.

• Using the lessons learned from the Great East Japan Earthquake, we host Disaster Prevention
Lessons, an outreach class for elementary school students, based on our commitment to teachSpecifically, we have largely streamlined this process by allowing customers to apply for insurancechildren knowledge about disaster preparedness for the next disaster that may strike.

claims using their smartphone and utilizing digital technology such as satellites, AI and robotic• Under the “Total assist fire insurance x Red Feather Disaster prevention/reduction program”

process automation (RPA) for confirming damages and administrative work. Fiscal 2020 was

launched in July 2021, part of the costs defrayed from online insurance contracts and policies will be

particularly challenging because of the response to natural disasters during the COVID-19 pandemic,

donated to the Red Feather campaign of the Central Community Chest of Japan for use in disasterbut we used these mechanisms to facilitate operations.

prevention and mitigation activities in customers’ own communities.
Growth Driver, Integrated Annual Report 2021

As part of our customer response, it is also important to be mindful of the feelings of people affectedby disasters. We are dedicating the time created from the use of digitalization toward attending to• The AI-powered flooding risk projection system jointly developed with the National Researchcustomers and expanding the domains where we provide value, which will allow us to elevate our

Institute for Earth Science and Disaster Resilience visualizes areas at high risk of flooding to support

level of customer service.

local governments’ decision-making during torrential rains, which helps to minimize damages toresidents.

Customers have praised us highly for our enhanced support of disaster-affected persons through theWhat Tokio Marine Aims For in the Future/Growth Driver, Integrated Annual Report 2021

fusion of people’s ability with digitalization, which has led to a further increase in the support for us.
Figure 10: Results of insurance payout survey for fiscal 2020 (Tokio Marine & Nichido)

Customers who were satisfied: 94.5%• Through a business partnership with BELFOR Japan, a specialist in disaster recovery, we areproviding services that support customers’ recovery from disasters.
Growth Driver, Integrated Annual Report 2021

• Tokio Marine dR possesses advanced technology to perform quantitative assessment of natural

Highly satisfied/Satisfied/Somewhat

Neither satisfied nor dissatisfied

disaster risk based on the experience and knowledge that Tokio Marine Group has accumulated inSomewhatVery

the field of non-life insurance. Capitalizing on this technology, the company provides services such

Dissatisfied

as assessment and analysis for various natural disaster risks and devising countermeasures in order toe. D
 elivering Safety Before and After Events (Contribution to a Disaster-Resistant Society)make companies and society resilient to disasters.

(Initiatives as an Insurance Company)
The payment of claims is an insurance company’s most important function, but we believe that thisTokio Marine Group will utilize digitalization and data in a sophisticated manner to further enhancealone will not enable us to protect our customers. It would be preferable if disasters don’t occur. If

these services for “peace of mind before and after.” Specifically, we will hire a team of experts in

disasters do occur, damages should be minimized and the recovery quick. It would be preferable if

digitalization at Tokio Marine dR, our core data company established in July 2021. This will allow us

disasters don’t reoccur. Based on these beliefs, Tokio Marine Group strives to provide peace of mind

to speed up initiatives and tackle new challenges so that we can support customers in their time ofbefore and after events through disaster prevention and mitigation, early recovery and recurrence

need and evolve into a company that always supports its customers.

prevention. These efforts also lower the loss rate and result in greater support from customers.

What Tokio Marine Aims For in the Future, Integrated Annual Report 2021
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In our financing and investment operations, we will not extend new financing to coal-fired thermal

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Sustainability Library❸ Leading Discussions at International Climate Change Conferences(Initiatives as a Global Enterprise)

power plants and coal mine development projects for fuel coal, regardless of whether they are new

Since climate change is an important social issue that needs to be addressed by the entire world,

or already existing, in order to contribute to the transition to a decarbonized society. However, as in

Tokio Marine Group actively engages in dialogue with international organizations, governments,

the case of insurance underwriting, we may carefully consider and handle projects that incorporate

industries, academic communities, NPOs and NGOs. We have also led discussions at internationalinnovative technologies and techniques, such as CCS, CCUS and mixed combustion technologies,

conferences, which includes co-chairing a climate change-related working group for The Geneva

toward achieving the Paris Agreement targets. As of August 31, 2021, we have not provided new

Association since 2008.

financing since announcing “Tokio Marine: Our Climate Strategy” on September 28, 2020.
We have also joined the Association’s climate change task force and have been engaging in the
In addition, we have initiated quantitative analysis of GHG emissions of investee companies byformulation of scenario analysis and stress test guidelines to perform forward-looking impact

utilizing data providing companies.

assessment of climate change.

As a signatory to the United Nations Principles for Responsible Investment (PRI) through Group

Moreover, the Sustainable Markets Initiative (SMI) Insurance Task Force, whose concept was createdcompanies Tokio Marine & Nichido and Tokio Marine Asset Management, we have established a policy

by Prince Charles of the United Kingdom, was established in June 2021 with 17 member companies.

concerning ESG investment and financing, considering not only financial information but also ESG

We are the only insurance company from Asia to be a member.

elements. By incorporating climate-related elements into the investment decision-making process,we are supporting the transition to a decarbonized society.
Specifically, we are undertaking ESG engagement to support increased corporate value andsustainable growth of investee companies through constructive and purposeful dialogue thatconsiders non-financial factors including ESG elements in addition to their financial data as well as
ESG integration where both financial data and non-financial data are used in the investment decisionmaking process.
Tokio Marine Asset Management has been operating a renewable energy fund targeting investments
in solar power plants since 2012, effectively backing initiatives aimed at the transition to a
decarbonized society.
Performance of renewable energy funds* (Total as of March 31, 2021)

Amount committed ………………… Approx. ¥51 billion
Units installed ………………………………………… 45* TM Nippon Solar Energy Fund 2012, 2013 and 2014
TM Nippon Renewable Energy Fund 2017
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Sustainability Library◉ Risk Management• Qualitative Risk Management■Managing Climate-Related Risk Based on Enterprise Risk Management (ERM)

and water disasters and emerging risks due to environmental changes. We define risks that will have

Tokio Marine Group manages a broad range of climate-related risks and has put a lot of effort toan extremely large impact on our financial soundness and business continuity as “material risks.”

increase the level of sophistication of our risk management. To give an example, we evaluate andNatural disaster risk including climate-related risk is one of them. For these material risks, we also

calculate the impact on insurance loss from changes in typhoon risk and flood risk due to increased

formulate control measures prior to risk emergence and response measures for after risks occur.

We identify all forms of risks exhaustively, including those for natural disasters such as major wind

precipitation based on assumed climatic conditions in the future. Referring to the findings of thesescenario analyses, we conduct ERM-based risk management throughout the Group while considering• Quantitative Risk Management

the impact on insurance underwriting from natural disasters that may be exacerbated by climate

For material risks, we measure risk amounts and upgrade stress tests as part of our quantitative riskchange.

management.

Corporate Governance, Integrated Annual Report 2021

We calculate risk amounts posed by natural disasters using a risk model (for Japan, a risk model we
In Tokio Marine Group’s ERM cycle, we define a risk appetite framework, which shows the typedeveloped in-house based on engineering theory and the latest knowledge of natural disasters, andand degree of risks we will take throughout the Group, and formulate a business plan under thefor overseas, risk models created by external organizations for insurance companies). We gather theframework. We then determine and implement a capital allocation plan based on the business plan.

latest findings as well as verify, evaluate and upgrade models to ensure that the situation of recent

During this process, we verify the sufficiency of capital and funds from the group-wide perspective

natural disasters is reflected in these models appropriately.

and exhaustively identify and assess risks using both qualitative and quantitative approaches.
We also conduct stress tests based on severe scenarios involving low likelihood disasters that will
result in significant damages if they were to occur. For example, these scenarios include typhoons
and flooding on a much larger scale than the major typhoons that hit the Greater Tokyo Area in 2018
Quantitative risk
management

Verification ofcapital/fund
adequacyGroup-wide qualitative risk-taking policyGroup-wide quantitative risk-taking policy
Risk appetite by risk category

Formulation of business plans based onrisk appetite and assessment from an
overall Group perspective

Determination and execution of capital
allocation plan based on business plans

Risk quantification

Stress tests

Qualitative risk
management

Identifying
emerging risks

Identifying andevaluating
material risksand 2019 causing extensive damages. We update scenarios continuously while considering stress

Monitoring ofrisk capital

Review and improve

Risk Appetite Framework

tests released by the regulatory authorities in each country, the latest knowledge including climatechange and the most recent example cases.

PDCA control ofmaterial risks

Figure 11: Our Enterprise Risk Management Cycle

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Natural disasters are inevitable in Japan, our home market. For that reason, we have sought to control
total risk amount by geographic, business and product risk diversification through M&As overseas.
Through these efforts, we managed to keep net incurred losses from natural disasters exceeding ouraverage budget to only around 5%* of the entire Group’s profits for fiscal 2020.
In addition, reinsurance, as a hedge against risk, is also an effective way to protect capital andstabilize profits of an insurance company. The Group has utilized reinsurance to prepare for major
natural disasters that occur once every few centuries (capital events), and we have determined resultscoverage from the standpoint of economic rationality and taken necessary measures.
* Proportion of claims payments related to natural disasters that exceeded the initial forecast

Portfolio Management Ability, Integrated Annual Report 2021

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Sustainability Library◉ Metrics and Targets■ Targets for Fiscal 2030

• Reduction targets for greenhouse gases associated with our own business activities

Reduce greenhouse gases (CO2) emitted by Tokio Marine Group by 60% compared with fiscal 2015
levels*1• Target for introduction rate of renewable energy to total electricity consumption
Source 100% of the electricity used at Tokio Marine Group’s main business locations from renewableenergy• Electrification of company-owned vehicles (Tokio Marine & Nichido and Tokio Marine & Nichido Life)
Switch all company-owned vehicles of Tokio Marine & Nichido and Tokio Marine & Nichido Life toelectric vehicles, plug-in hybrid vehicles, hybrid vehicles, etc.
■ Targets for Fiscal 2023

• Increase net income from premiums on insurance for offshore wind power generation projects

by around 5 billion yen (Tokio Marine & Nichido)• Improve fire insurance results by more than 26 billion yen* 2 (before tax) (Tokio Marine &Nichido)■ Others• Continue to achieve carbon neutrality in our business activities on a group-wide basis*1

Tokio Marine & Nichido has been implementing the Mangrove Planting Project in the Asia Pacificregion together with NGOs since 1999. These planting activities have enabled Tokio Marine Group toachieve carbon neutrality*1 in its business activities for eight consecutive years since fiscal 2013. We
plan to continue this initiative going forward to sustain our carbon neutrality.
Additionally, the value of ecosystem services produced over the past 20 years (April 1999 to March
31, 2019) through this Mangrove Planting Project cumulatively totals 118.5 billion yen. Estimates also
indicate this value will increase to 391.2 billion yen cumulatively by the end of fiscal 2038*3.
*1 Associated with our own business activities (Scope 1 [direct emissions] + Scope 2 [indirect emissions] + Scope 3 [other indirect emissions; categories 1, 3, 5 and 6] based on the GHG Protocol standards)*2 If insurance claims payments for natural disasters are around the average figure*3 Survey outsourced to Mitsubishi Research Institute, Inc. and evaluated following internationally recognized methodologies

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Promoting Research on Climate Change andNatural Disaster Risksa clear link between itself and the Sendai Framework for Disaster Risk Reduction 2015-2030, which

Responding to risks associated with climate change and natural disasters, one of Tokio Marine

attention to the goal of the Paris Agreement and intends to contribute to its achievement.

Group’s sustainability material issues, also comprises a major management issue that the global
insurance industry must address in the medium to long term.
Through industry-academia collaboration with The University of Tokyo, Nagoya University, Kyoto
University and Tohoku University, Tokio Marine Group engages in research on climate change
and natural disaster risks in an effort to gain deeper scientific insight into disaster prevention
and mitigation and to raise the sophistication of measuring methods through risk modelling toascertain risk volume in even greater detail. Our efforts in this area include development of astochastic risk assessment approach.
We believe that in addition to providing products and services in developed countries it is also
important to disseminate the ideas of an insurance mechanism and risk management practices
in developing countries and regions particularly vulnerable to the impact of climate change andnatural disasters in accordance with the Sendai Framework for Disaster Risk Reduction 2015-2030,
which provides new world guidelines for disaster risk reduction.
To this end, we are working to resolve disaster issues and mitigate disaster damage globally by

was adopted at the Third United Nations World Conference on Disaster Risk Reduction held in Sendai
in March 2015. There is a concern for the growing natural disaster risk due to climate change, andTokio Marine Group, working to resolve disaster issues and mitigate disaster damage, also gives due

Climate change due to global warming and other factors is considered to possibly bring aboutmajor changes in the frequency and scale of weather disasters in the future. As such, basing analyses
only on past statistical data may prevent appropriate risk assessment and significantly impact thecalculation of insurance premiums and the ability to pay insurance claims in the event of a serious
disaster.
In response, Tokio Marine Group conducts research on climate change and natural disaster risks
and on earthquake and tsunami risk through industry-academia collaboration and presents theoutcomes at conferences and forums on disaster risk reduction. We also utilize these outcomes inour social contribution activities and disseminate relevant information to the public. Additionally,
we proactively participate in initiatives and events related to climate change to disseminate theoutcomes and details of our industry-academia research activities to the world and engage in multistakeholder dialogue to share information about the latest research projects and discuss how topromote disaster prevention.
Industry-academia research

Dissemination of information

Climate change and weather disaster risk

Local disaster prevention and social
contribution activities

Multi-stakeholder dialogue

using the outcomes of our industry-academia research to the benefit of society and by taking partin international initiatives, such as the United Nations Office for Disaster Risk Reduction (UNDRR)
Private Sector Alliance for Disaster Resilient Societies (ARISE) and The Geneva Association’s
Climate Change and Emerging Environmental Topics (CC+EET) Working Group.

Initiatives to Counter Climate Change and Natural Disaster
Risks
The 21st session of the Conference of the Parties to the UNFCCC (COP21) held in December 2015
adopted the Paris Agreement as a new international framework of measures against climate change
for 2020 and beyond. As the world’s common long-term goal, the Paris Agreement aims to keep a• Joint research with The University ofTokyo on forecasting future changes intyphoon risk
• Joint research with Nagoya University
on forecasting future changes inprecipitation amounts during a typhoonand heavy rain
• Joint research with Kyoto University on
Typhoon Jebi in 2018 and other disasters

Earthquake and tsunami risk
• Earthquake and tsunami risk research with
the International Research Institute ofDisaster Science (IRIDeS) at Tohoku
University✓Research and development and humanresources development in disaster science✓Research on earthquake and tsunami risk
at an endowed research division named theEarthquake-induced Tsunami Risk
Evaluation Field (Tokio Marine & Nichido)✓Formulation and implementation oftsunami evacuation programs, and others• Disaster Prevention Lessons• Natural disaster risk seminar by the
Tokio Marine Research Institute andTokio Marine & Nichido• Supporting the formulation of disastermitigation and tsunami evacuation plansof regional municipal bodies

Website and tools• For Tomorrow’s Smiles:
Disaster prevention and mitigation
information website• Clear file folder for disaster prevention

The Geneva Association• The Geneva Association’s Climate
Change and Emerging Environmental
Topics Working Group

Initiatives and events related toclimate change risk
• ClimateWise: Thought Leadership “Therole of insurers in strengthening businessresilience to climate risk”• Public symposium of the UNDRR ARISE
Network Japan

global temperature rise below 2ºC compared with pre-industrial levels. The agreement also makes
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Research on Climate Change and Natural Disaster Risks

The Atmosphere and Ocean Research Institute at The University of Tokyo, our partner in this joint◉ Building a Society Capable of Adapting to Climate Change and Weather Disaster
Risks

integrated analysis of observation data and results of simulations based on climate models. Professor

By matching forecasts of future changes in risk due to climate change and other meteorological risk
assessment approaches to a base of conventional risk assessment approaches, Tokio Marine Group isaiming to create a more advanced approach to climate change and weather disaster risk assessment.
■Utilizing Research Outcomes to Provide Products and Services for Adapting to Climate Change
There is a concern that damage concerning natural disasters will increase due to climate change andthe resulting greater fluctuations in natural phenomena. Tokio Marine Group is promoting initiatives
to resolve weather and other disaster issues and mitigate disaster damage through its business
operations. However, as changes in climate and fluctuations in natural phenomena increase, using
only the past disaster and insured contingency data may prevent appropriate weather disaster risk
assessment and may reduce our ability to provide insurance products and services covering weather
disaster risk to customers and local communities as we have done previously.
In response, Tokio Marine Group seeks to promote research on climate change and weather disasterrisks in collaboration with the world’s leading scientists and researchers and to use research outcomes

research, has been conducting research into climate change and other climate systems using an
Masahiro Watanabe and other researchers have contributed as lead authors to the creation of the
IPCC assessment reports, which are a compilation of the latest findings on climate change, and The
University of Tokyo has received acclaim from around the world for the widely used research results.
The charts below show estimates of the impact of global warming on typhoons based on climatechange forecast data from institutions worldwide, using the stochastic typhoon model. These charts
indicate the possibility that future typhoons will take more eastward tracks and will become stronger.
The charts at the bottom show warming differentials. Of these, in the charts showing typhoon
generation and tracks, blue represents locations where typhoons will decrease in the future, and red
represents locations where they will
increase. Also, in the chart showing
central atmospheric pressure, blue
represents locations where central
atmospheric pressure will decreasein the future.

and other various findings broadly to the benefit of society. Simultaneously, as a corporate groupengaging in the insurance business, we intend to translate our research activities into the ability tosustainably provide insurance products and related services to customers and local communities.
Tokio Marine Group will continue to forge ahead with research on climate change and natural disasterrisks with the world’s leading scientists and researchers through industry-academia collaboration andproactively leverage knowledge gained through such research.
• Joint Research with The University of Tokyo: Forecasting Future Changes in Typhoon Risk
Using Climate Model Data
With the aim of forecasting future changes in typhoon risk due to global warming, the Tokio Marine
Research Institute has been undertaking joint research with The University of Tokyo using an
originally developed stochastic typhoon model that estimates future changes in typhoons. Morerecently, we have also been engaging in research related to forecasts of annual typhoon trends inaddition to assessing the impact of global warming on typhoon risk.
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Global Warming

Conditions

With the aim of forecasting how climate phenomenon such as typhoons and torrential downpours

The Tokio Marine Research Institute is engaging in joint research with Kyoto University with the aim

are changing along with climate change, the Tokio Marine Research Institute is performing jointof quantitatively assessing changes in water disaster risk under future climate conditions. By also

research with Nagoya University on changes in the precipitation pattern resulting from global

leveraging know-how for estimating precipitation volume under future climate conditions, which has

warming.

been gained through joint research with Nagoya University, we are conducting research on methods
to assess water disaster risk under future climate conditions.

Professor Kazuhisa Tsuboki from the Institute for Space-Earth Environmental Research at Nagoya
University, our partner in this joint research, has developed a high spatial resolution model capable

The Disaster Prevention Research Institute and the Graduate School of Engineering at Kyoto

of performing detailed simulation of such aspects as clouds and precipitation, and is advancing

University have top-class researchers in this area, including Professor Eiichi Nakakita and Professor

research into the mechanisms of torrential rain, typhoons and other phenomena. As an example, theYasuto Tachikawa, who are co-researchers at the Tokio Marine Research Institute. Working with Kyoto

charts below show the results using Nagoya University’s high spatial resolution model to simulate theUniversity, the Tokio Marine Research Institute has forecast future changes in river flow volume by

July 2018 heavy rain. Comparing the chart on the left showing the simulation results and the chart on

using a rainfall runoff model to simulate river flow volume based on precipitation data.

the right showing the actual observed rainfall amounts, we can see that the simulation has adeptly
re-created precipitation volume.

The charts below show the results of flood simulations on the Arakawa River based on river flow
volumes calculated using the rainfall runoff model and precipitation data from the Database for

The Tokio Marine Research Institute is working with Professor Tsuboki and carrying out survey and

Policy Decision-Making for Future Climate Change (“d4PDF”). The chart on the right simulates a flood

analysis of torrential rain patterns under future climate conditions by using the experimental results

under future climate conditions with increased global warming. It shows wider water-immersedof climate simulation models and other data.

surface areas and deeper water immersion than the chart on the left, which shows a flood under thecurrent climate conditions.
Currently, the Tokio Marine Research Institute is continuing research with a view to developing amore versatile rainfall runoff model applicable to rivers throughout Japan.

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Sustainability Library• Research Presentations at Academic Societies and Other Gatherings

Associate Professor Anawat Suppasri, Project Instructor Mari Yasuda and Assistant Professor Noriko

We will publicize the results of the aforementioned joint research to a broad audience throughUchida, who are engaging in assessment of earthquake and tsunami risk and activities to promotepresentations at academic and other conferences.

disaster prevention and mitigation in local communities.

• S ince fiscal 2008, we have been continually announcing the results of joint research with The
University of Tokyo, Nagoya University and Kyoto University, respectively, at the Meteorological

To date, while understanding actual damage caused by the Great East Japan Earthquake andSociety of Japan.

assessing tsunamis following major past earthquakes, we have conducted research on tsunami risk

• Since fiscal 2013, we have been announcing the results of joint research with Nagoya University

assessment methods that take into consideration vulnerabilities and disaster preparedness in society

and Kyoto University, respectively, at the Japan Society of Hydrology and Water Resources.

and published the findings both in Japan and overseas. We have also provided disaster prevention• Since fiscal 2017, we have been announcing the results of joint research with Nagoya University

education, held awareness-raising seminars and developed disaster prevention educational tools toand Kyoto University, respectively, at the Japanese Society of Insurance Science.

disseminate the knowledge thus obtained widely throughout society.

■Building a Resilient Society Capable of Assessing, Reducing and Adapting to Earthquake andTsunami Risk
In recent years, major disasters have inflicted serious damage around the world, as seen in the

These activities were highly acclaimed and selected as a winner of the third Good Practice award in
the insurance category at the annual general meeting of the Ministry of the Environment’s Principles
for Financial Action for the 21st Century initiative held on March 11, 2015.

earthquake off the coast of central Chile, earthquake off the coast of Northern Sumatra and Indian
Ocean tsunami, the Great Sichuan Earthquake, the Great East Japan Earthquake, Kumamoto
earthquakes, Hokkaido Iburi earthquake and wind and water disasters resulting from climate change.
Against this background, Tokio Marine Group brings together the expertise and data gained throughits non-life insurance and risk consulting businesses to advance initiatives leading to the safety andsecurity of society.
•E arthquake and Tsunami Risk Research in Collaboration with the International ResearchInstitute of Disaster Science at Tohoku University
In July 2011, a few months after the Great East Japan Earthquake, Tokio Marine Group concluded
an industry-academia collaborative agreement with Tohoku University and began research andSimulation of soil movement caused by a tsunami of an impending major earthquake in
the Nankai Trough (Created by the International Research Institute of Disaster Science(IRIDeS) at Tohoku University)

development and human resource development initiatives in disaster science. The initiatives drew
upon Tohoku University’s knowledge and data concerning tsunami risk assessment and other areasof disaster science, and Tokio Marine & Nichido’s knowledge and data concerning earthquake andtsunami risk accumulated through its insurance business.
At Tohoku University, our partner in this collaborative research, the International Research Institute ofDisaster Science (IRIDeS) and an endowed research division named the Earthquake-induced Tsunami
Risk Evaluation Field (Tokio Marine & Nichido) established within IRIDeS have researchers, including
Professor and IRIDeS Director Fumihiko Imamura, Specially Appointed Professor Hidetoshi Nishiyori,Phase 4 members of the Endowed Research Division, IRIDeS, Tohoku University

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Chart 1 shows the simulation results of the tsunami caused by the 2011 Great East Japan Earthquake,• Research Presentations at Academic and Other Conferences

which hit areas near Kesennuma City, Miyagi Prefecture. This simulation enables us to estimate the

We present and disseminate the results of the above research at academic conferences anddistribution of debris and other objects washed ashore and the volume of tsunami deposit, andsymposiums both in and outside Japan. In fiscal 2020, we conducted 11 presentations at academic

provides data that is valuable in formulating measures for preventing combined damage as well as

conferences in Japan and overseas and disseminated information at the Fifth National Conference

post-disaster response plans.

on Disaster Risk Reduction held online in October 2020 and the Sendai Symposium for Disaster Risk
Reduction and the Future held in Sendai, Miyagi Prefecture, in March 2021.

Chart 2 is a guide for school administrators showing how to perform tsunami evacuation during
the COVID-19 pandemic, developed jointly with UNDRR and the United Nations Development

We were involved in the planning of the 30th International Tsunami Symposium (ITS2021) held

Programme (UNDP). It was released in 2020 on the day designated as World Tsunami Awareness Day

in person and online in Sendai on July 1 to 3, 2021. A total of 300 participants joined this “hybrid”

and has been contributing to disaster prevention and mitigation both in and outside Japan.

symposium, the highest attendance to date. The event included lectures by experts and researchers
open to the public as well as presentations of the findings in person and through posters. During

In March 2017, our research on effects of coastal forests to mitigate tsunami damage, which is being

the symposium, we conducted a presentation of the knowledge we have gained through providing

conducted since April 2015, won an outstanding achievement award in the Green Resilience Awarddisaster prevention and mitigation education and exhibited the history of the industry-academia

category of the Japan Resilience Awards 2017 hosted by the Association for Resilience Japan. Under

collaboration between Tokio Marine Group and Tohoku University.

the same award program, Tokio Marine Group’s industry-academia collaborative initiative with
Tohoku University for building a disaster-resilient community won an excellence award in March

Based on the experience and lessons learned during the 10 years following the Great East Japan2018. Through industry-academia collaboration with Tohoku University as well as collaboration with

Earthquake, we will work to disseminate information on disaster prevention and mitigation in Japanvarious industry, government, academia and private-sector stakeholders, Tokio Marine Group will

and overseas at various opportunities, including the National Conference on Disaster Risk Reduction

continue to promote efforts to support recovery of disaster-affected areas, increase resilience in local

held in November 2021 in Kamaishi City, Iwate Prefecture, and the Sendai Symposium for Disastercommunities and countries across the world and deliver solutions for a safe and secure future.

Risk Reduction and the Future scheduled for March 2022 in Sendai.
[Major presentation (example)]P resentation at the Fifth National Conference on Disaster Risk Reduction and the Sendai Symposium forDisaster Risk Reduction and the Future (PDF/5.5MB) (in Japanese)• Disaster Surveys
We also conduct damage and other surveys and risk assessment when a major disaster strikes in or
outside Japan. In June 2016, we conducted a field survey of the damage caused by the Kumamoto
earthquakes. Also, in response to the tsunami induced by an earthquake that occurred off the cost
Chart 1: Simulation of the combined damage in Kesennuma City caused by the earthquake-induced tsunami in the Tohoku region in 2011 (Created by IRIDeS, Tohoku University)

Chart 2: Tsunami Evacuation
during COVID-19: A Guide
for School Administratorsof Fukushima Prefecture in November 2016, we conducted a survey on the response of society
along with a damage survey. The survey results have been presented in the “The Frontline of Risk
Management,” a series of reports published by Tokio Marine & Nichido Risk Consulting (currently
known as Tokio Marine dR), a Tokio Marine Group company. Additionally, we provided assistance tothe Indonesian government in surveying the damage caused by an earthquake-induced tsunami

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areas in Miyagi Prefecture along the Yoshida and Abukuma rivers.

In April 2012, an endowed research division named the Earthquake-induced Tsunami Risk Evaluation
Field (Tokio Marine & Nichido) was established within IRIDeS at Tohoku University. This division has
been engaging in research on the following topics.

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Disseminating Relevant Information
Using the lessons learned from earthquakes and other disasters in the past to help people
prepare for disasters, and through employee volunteer activities, Tokio Marine Groupseminars for children and adults with support from research institutes who are our joint
research partners.

◉ Delivering Safety and Security to Children and Small and Medium-Sized Companies
Research topic

Research into earthquake and tsunami risk assessment[Phase 1]
April 2012 –Governancedisseminates disaster prevention information via the media and holds disaster prevention• Summary of Activities to Date

Period4• Analysis of the wave height distribution and arrival time of tsunamis caused by major pastearthquakes, including the Great East Japan Earthquake• Research and development of more reliable damage simulations that take into consideration vulnerabilities and disaster readiness capabilities in society both in Japan and overseas and tsunami risk assessment methods that factor in the probability of occurrence• Research into tsunami evacuation (e.g., providing basic information for disaster mitigation
planning of coastal areas and cooperating in formulation of tsunami evacuation plans ofregional municipal bodies)■Providing School Disaster Mitigation Awareness Lessons through Tohoku University
Utilizing the lessons learned from the Great East Japan Earthquake, Tokio Marine & Nichido’s endowed
research division (Earthquake-induced Tsunami Risk Evaluation Field) established within IRIDeS,
Tohoku University, has been providing school disaster mitigation awareness lessons for children on
a continuing basis since fiscal 2014 to build a society resilient to disasters. The lessons have been
provided at schools to more than 17,000 children in and outside Japan.
The lessons translate the knowledge cultivated through disaster science research of IRIDeS into

• Research on effects of coastal forests to mitigate tsunami damage• Research on raising the sophistication of tsunami numerical simulation models (encompassing simulations of tsunami-induced flooding, movement of floating objects and move-educational materials that describe disaster risk from a scientific viewpoint, yet in a manner easily

ment of soil)• Development of a mobile application (to assess the depth of immersion and immersed
surface areas of the 2011 tsunami and subsequent damage to fishing boats)

and cognitive psychology, “Disaster Prevention and Mitigation Stamp Rally (stamp collecting game),”• Research on damage to farming rafts and eelgrass beds caused by the 2011 earthquake
and tsunami• Research on assessment of global tsunami hazards and risk
• Research on human damage in past tsunamis

distributed on-demand educational materials and updated our conventional style of providing in-[Phase 3]
April 2018 –environment; and simultaneous implementation among regions.

[Phase 4]
April 2021–• Research on comprehensive disaster prevention of local communities through ecosystems
in coastal areas• Research on quantification of cascading disasters• Research on examination of the sustainability of diverse disaster prevention education
techniques, including on-demand educational materials• International standardization of Japan’s disaster prevention and mitigation knowledge andtechnologies (ISO standard certifying disaster preparedness)[Phase 2]
April 2015 –comprehensible by children. An original group work tool incorporating elements of brain sciencehas also been developed and is used as a teaching aid. COVID-19, in particular, has resulted inschool closures and restricted many activities since fiscal 2020. In response, we newly created andperson lessens at school. The introduction of these materials brought about several advantages,
such as the ease of use as they are compiled in a succinct manner; versatility that allows teachers
to develop disaster prevention education plans themselves and adapt lessons to their school

As we surveyed and analyzed changes in children’s disaster risk awareness before and after thelessons, we discovered that there is a regional distinction in basic levels of risk awareness between
disaster-prone regions and disaster-free regions. Both groups show similarly higher risk awareness
immediately after the lessons, but a decline in awareness over time is greater in the second group
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Sustainability Librarythan in the first group. In the face of increasing and diversifying disasters, it is essential to provide

to be noted when staying at an evacuation shelter. The aim of our Disaster Prevention Lessons is todisaster prevention education on a continuous basis for promoting disaster prevention andcultivate a correct understanding of earthquakes and water disasters among children and the ability

mitigation.

to prepare themselves for an impending disaster.

Children who have received our school disaster mitigation awareness lessons are now leading

As of March 31, 2021, Disaster Prevention Lessons have been held about 810 times at elementarydisaster prevention in their local communities. Among similar initiatives undertaken by universities

schools and special needs schools across Japan, with approximately 55,200 children attending. We

nationwide, our lessons are unique in that these are social contribution activities covering much

will continue to promote the creation of a safe, secure and resilient society and future by engaging in

greater areas. At the Japan Resilience Awards 2018, our initiative won a gold award in the Educationalawareness and educational activities for disaster readiness through our Disaster Prevention Lessons.

Institutions category. Tokio Marine Group will continue to collaborate with Tohoku University andfacilitate activities to raise children’s disaster prevention awareness.

• Disaster Prevention Lessons
Based on the lessons learned from the Great East Japan Earthquake, employee volunteers, including■Supporting the Formulation of Disaster Mitigation and Tsunami Evacuation Plans of Regional
Municipal Bodies

its agents, have been conducting Disaster Prevention Lessons since 2012 to convey knowledge on

Immediately following the Great East Japan Earthquake, Tokio Marine & Nichido started engaging indisaster prevention to children and help them prepare for a next disaster. Disaster Prevention Lessons

industry-academia collaborative initiatives to support the formulation of recovery and evacuation(“Earthquake and Tsunami” edition) are a program to raise readiness for disaster prevention amongplans as well as related projects in each disaster-affected area. In Sendai City, the company has been

elementary school children. Employee volunteers from Tokio Marine & Nichido Risk Consulting

supporting total tsunami countermeasures, including the formulation of the city’s recovery plan and(currently known as Tokio Marine dR) developed educational materials, which were then supervised

evacuation plans for Sendai Port and other facilities as well as the planning of facilities related toby IRIDeS at Tohoku University. In the lessons, children learn about the mechanisms that cause

multifaceted defense against tsunamis, and has been presenting Sendai as a model city of tsunami

earthquakes and tsunamis, what to do when an earthquake occurs and what preparations should becountermeasures in and outside Japan. Tokio Marine & Nichido is also providing advice and technicalmade in advance.

support to the city’s new initiatives. They include a drill conducted by the city periodically on
response to people deprived of a means to return home in a disaster, an annual evacuation drill held

In fiscal 2020, we rolled out Disaster Prevention Lessons (“Water and Landslide Disasters” edition), a

around the day designated as World Tsunami Awareness Day and the use of fully autonomous drones

new program that has been supervised by IRIDeS at Tohoku University and the Disaster Prevention

to strengthen the city’s ability to disseminate information on tsunami evacuation.

Research Institute at Kyoto University. This is a program for children to learn about the mechanismS endai City: Supporting Discussion on the Use of Drones for Disseminating Information on Tsunami

behind heavy rains, how to cultivate a mental attitude to take action and start evacuating and points

Evacuation
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response to COVID-19 through lectures by experts.
Seminar by the Tokio Marine Research Institute (in Japanese)

Organizations
Tokio Marine & Nichido offers a program to assist in the formulation of business continuity plans(BCP) and a seminar on the formulation of plans for strengthening business continuity capability*■Website and Clear File Folder for Disaster Prevention• Creating a Society with High Disaster Consciousness – For Tomorrow’s Smiles: Disasterfor small and medium-sized companies. Sales personnel from the company’s branches nationwide

Readiness and Mitigation Information Website, and Clear File Folder for Disaster Prevention

serve as lecturers and offer the program and seminar in collaboration with our partners, including

Since March 2013, Tokio Marine & Nichido has been

respective local governments, chambers of commerce, commerce and industry associations andoperating the “For Tomorrow’s Smiles: Disaster Readinessfinancial institutions.

and Mitigation Information Website” with the aim*System to certify plans for strengthening business continuity capability
A system in which the Minister of Economy, Trade and Industry assesses plans for pre-disaster measures for disaster prevention
and mitigation formulated by small and medium-sized companies and certifies them as plans for strengthening business continuity capability. Certified companies will receive a tax break, financial support and support in the form of additional points inthe screening for a subsidy.

of contributing to the creation of a secure, safe andsustainable society and providing an opportunity forpeople to think about disaster readiness and mitigation.
This site has been supervised by the endowed research• Booklet Entitled “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It”

division named the Earthquake-induced Tsunami Risk

and “Easy, Understandable BCP Planning Sheet”

Evaluation Field established within IRIDeS at Tohoku

We have developed “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It,”

University, with which Tokio Marine & Nichido has entered into a collaborative agreement. It uses

an awareness-raising booklet designed to renew our understanding of the basics of earthquake

illustrations, comics and games to offer easily understood explanations of the mechanisms behindrisk in Japan, and “Easy, Understandable BCP Planning Sheet,” a tool for small and medium-sized“earthquakes, tsunamis, volcanoes, typhoons, tornadoes, torrential downpours and heavy snowfalls,

companies to grasp an overall picture of a BCP in one sheet and make their first step in formulating

as well as infectious diseases,” along with such other topics on how we should prepare ourselves fortheir own BCPs. The booklet and planning sheet cover not just earthquakes but also other disasters,

and respond to disasters. Other information to help promote disaster awareness includes a simple

including water disasters now occurring more frequently, as well as COVID-19 and other infectious

and useful tool to calculate the necessary amount of emergency food to be stockpiled at home.

diseases. These tools are also intended to enable companies to raise the level of their own BCPs as

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)well as their entire supply chain’s BCPs and to make these BCPs more viable by disseminating andinstilling the idea of BCP among their employees. Through our employees and agents, we distribute

As a result of its joint research with IRIDeS at Tohoku University, Tokio Marine & Nichido has also

these combined tools to companies, local governments, chambers of commerce and commerce andcreated the Clear File Folder for Disaster Prevention,industry associations.

which lists emergency goods households shouldhave on hand at all times and specific measures to• Online Seminar by the Tokio Marine Research Institutetake in the event of a natural disaster, including an

Every year, the Tokio Marine Research Institute has held jointly with Tokio Marine & Nichido a seminarearthquake or tsunami.

to provide the latest findings about natural disaster risk to company employees and citizens. In fiscal
2020, given the spread of COVID-19, the two companies held a seminar online on November 4, 2020.

The folder is available in five versions, Earthquake,

Entitled “Current Status and Outlook of COVID-19,” the seminar served to deepen an understanding

Tsunami, Emergency Goods, Earthquake (“Action”

of the disease and provided information on such topics as economic countermeasures required in

edition) and Water and Landslide Disasters, and2021 Sustainability Report781

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is useful for keeping important documents in case of a disaster. These file folders are distributed

along with other members, met with Margareta Wahlström and confirmed that the insurance industry

during Disaster Prevention Lessons, a program to raise readiness for disaster prevention hosted bywill continue to work together with the United Nations and other organizations under the Sendai

the company and conducted by employee and agent volunteers, and used in marketing operations

Framework for Disaster Risk Reduction 2015–2030 and contribute to ensuring disaster readinessas novelty goods to customers, thereby offering ideas of disaster prevention measures that combine

around the world.

the latest knowledge of a university research institute and an insurance company to the public in aneasy-to-understand manner.

The 21st session of the Conference of the Parties to the UNFCCC (COP21) was held from the endof November to early December 2015 in Paris, France. Taking the opportunity of COP21, theMulti-Stakeholder Dialogue

Organisation for Economic Co-operation and Development (OECD) and The Geneva Association held
the Special Session on Climate Change and the Insurance Sector at the OECD headquarters in Parison December 3, 2015. From Tokio Marine & Nichido, Masaaki Nagamura, the then General Manager

Tokio Marine Group collaborates with insurance companies worldwide to conduct surveys andand Division Head, CSR Division, Corporate Planning Department, joined the session as a panelist

research into climate change and natural disaster risks and to engage in multi-stakeholder dialogue

and shared some of the findings of a research project undertaken by Tokio Marine Group to forecast

aimed at reducing and mitigating the risks placed on economic and social life.

typhoon formation under future climate conditions. While explaining our desire to leverage these■The Geneva Association• The Geneva Association: Extreme Events and Climate Risk Working Groupfindings in strengthening society’s resilience in the future, he encouraged stronger government andprivate sector collaboration in developing countries, which are prone to natural disasters, and urged
governments to utilize the relevant knowledge accumulated by private-sector insurance companies.

Tokio Marine & Nichido participates in The Geneva Association’s Climate Change and Emerging
Environmental Topics (CC+EET ) Working Group. In collaboration with insurance companies and■Initiatives and Events Related to Natural Disaster Risk and Climate Change Riskother participants worldwide, the company is surveying and researching the impacts of regional• ClimateWise: Thought Leadership “The Role of Insurers in Strengthening Business Resilience

climate change and natural disaster risks on the insurance business, economies and society. As

to Climate Risk”

one of the CC+EET Working Group’s initiatives, in creating the United Nations’ “Global Assessment

Tokio Marine & Nichido is the only insurance company in Asia participating in the U.K.-based

Report on Disaster Risk Reduction 2013,” Tokio Marine & Nichido assisted with sections concerning

ClimateWise climate change initiative. Tokio Marine & Nichido (Chairman at the time Kunio Ishihara),

the Great East Japan Earthquake, which were included in the “Contribution of the Insurance Industry

drawing on the experiences of insurance companies following the Great East Japan Earthquakein Lessening Disaster Risk: Case Study Collection” (May 2013), a report corroborating statements

and the flooding in Thailand, put forth a proposal in February 2013 entitled “The role of insurers inconcerning the role of insurance in lessening risk.

strengthening business resilience to climate risk” as an article in the Thought Leadership Series (i.e., aproposal to strengthen the role of the insurance industry with respect to climate change risk) underWorking in collaboration with The Geneva Association’s secretariat, in October 2013 Tokio Marine &ClimateWise.

Nichido held The Geneva Association’s “Fifth Climate Risk and Insurance Seminar” in Sendai, where
it welcomed Margareta Wahlström, the then United Nations Special Representative of the Secretary-

Specifically, the recommendation stated that “advance preparation of business continuity planning

General for Disaster Risk Reduction. On March 16, 2015, Tokio Marine & Nichido also held The(BCP) that factors in supply chain risks, along with rapid business recovery planning, are important in

Geneva Association’s Public Forum Event, “Insurance as contributors to problem solving and impact

creating resilience against future climate change and natural disaster risks; as such, companies (andreduction,” at the Third United Nations World Conference on Disaster Risk Reduction, which took

managers) should leverage the knowledge of insurance companies in addressing these.”

place once again in Sendai. During the conference, Shuzo Sumi, the then Chairman of the Board of

ClimateWise Thought Leadership Series (PDF / 340.6KB)

Tokio Marine & Nichido, and Anna Maria D’Hulster, Secretary General of The Geneva Association,
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Lessons of the Great East Japan Earthquake and Other Disasters?”

the ClimateWise Principles that are based on the recommendations of the Task Force on Climaterelated Financial Disclosures (TCFD).

In the next year, from November 25 to 28, 2017, the First World Disaster Risk Reduction (Bosai) Forumand the Second National Conference on Disaster Risk Reduction were held in Sendai. On November

Principle ❶ Be accountable

Principle ❷ Incorporate climate-related issues into our strategies and investments

Principle ❸ Lead in the identification, understanding and management of climate risk

27, Tokio Marine & Nichido and IRIDeS at Tohoku University, in collaboration with Tokio Marine &Nichido Risk Consulting (currently known as Tokio Marine dR), again hosted an industry-academia
forum entitled “Building a Disaster-Resilient Community in the Asia-Pacific – The Power of Science

Principle ❹ Reduce the environmental impact of our businessand Insurance.”

Principle ❻ Support climate awareness amongst our customers/clients

After a keynote presentation by Professor and IRIDeS Director Fumihiko Imamura, we held a panel

Principle ❺ Inform public policy making
Principle ❼ Enhance reporting

discussion with panelists and a moderator from the Asia-Pacific Financial Forum, the Ministry of
Finance, the World Bank and Tokio Marine & Nichido and provided recommendations on developing

Tokio Marine’s ClimateWise Report Annual Reporting 2020-2021 (PDF / 618KB)

an effective disaster risk management system through a public-private-academia partnership to build
a society resilient to disasters.

• Providing Recommendations to Society in a Public Symposium of the UNDRR ARISE Network
Japan Based on “How Businesses Meet the Challenge of Extreme Weather Events”

At the Third National Conference on Disaster Risk Reduction held in Tokyo on October 13 and 14,

On March 10, 2017, the UNDRR Private Sector Alliance for Disaster Resilient Societies (ARISE) Network

2018, the Fourth National Conference on Disaster Risk Reduction held in Nagoya on October 19 andJapan hosted a public symposium in Tokyo on the theme of “How businesses meet the challenge of20, 2019 and the Second World Disaster Risk Reduction (Bosai) Forum held in Sendai in November

extreme weather events.”

2019, Tokio Marine & Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evaluation Field) established within IRIDeS, Tohoku University, ran a booth to hold an exhibition on “Research

In the first part of the symposium, the Japanese government (Cabinet Office, Ministry of the

Activities and Social Contribution Related to Disaster Prevention and Mitigation through an Indus-

Environment and Ministry of Land, Infrastructure, Transport and Tourism) reported the latest

try-Academia Partnership.” The Fifth National Conference on Disaster Risk Reduction in Hiroshima

developments in this field. In the second part, members of the ARISE Network Japan delivered

was held online in November 2020 due to the COVID-19 pandemic, and Tokio Marine Group gave apresentations on their initiatives. The Tokio Marine Research Institute, serving as a think tank in Tokio

presentation on “Research Findings on Earthquake and Tsunami Risk Assessment, and Education andMarine Group, gave a lecture on “Modeling flood risks of Arakawa River valley under future climate,”

Awareness Raising Related to Disaster Prevention and Mitigation.”stressed the need to disseminate information on global warming through the promotion of industryacademia collaboration and made recommendations for building a safe, secure and sustainable

Jointly with Tohoku University, Tokio Marine Group participated in the Sixth National Conference on

future.

Disaster Risk Reduction held in Kamaishi, Iwate Prefecture, in November 2021.

• Providing Recommendations to Society via the World Disaster Risk Reduction (Bosai) Forumand the National Conference on Disaster Risk Reduction
On August 27 and 28, 2016, the First National Conference on Disaster Risk Reduction was held inTokyo. On the first day, Tokio Marine & Nichido and IRIDeS at Tohoku University hosted an industryacademia forum entitled “Providing Safety and Security into the Future – Do We Learn from the2021 Sustainability Report801Tokio Marine Group’s
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Sustainability Librarycreating value as a new industry; applying such products, services and infrastructure in society; andimproving disaster preparedness in Japan and throughout the international community.
Under the guidance of Professor Fumihiko Imamura of the International Research Institute of Disaster
Science (IRIDeS) at Tohoku University, the Disaster Preparedness ISO Project (TC268: Sustainable

Resolving disaster issues and mitigating disaster damage are two major concerns in the interna-cities and communities / SC1: Smart community infrastructure / WG6: Disaster risk reduction) has

tional community and challenges we should tackle. We are applying our knowledge in the areas

been promoted as a strategic project of the Ministry of Economy, Trade and Industry and otherof natural disasters as well as disaster prevention and mitigation, which we have accumulatedorganizations, with Tokio Marine & Nichido’s endowed research division established within IRIDeS

through research on natural disaster risk and participation in international initiatives, to the de-serving as the secretariat. In addition to ongoing standardization efforts in the two aspects of basic

velopment and provision of products and services leading to the safety and security of customers

concept and seismograph utilization, activities to develop international standards in such areas

and local communities well into the future. At the same time, we are promoting activities to dis-

as emergency foodstuff in a disaster and risk financing have been launched in fiscal 2021. The

seminate our knowledge on disasters and disaster prevention and mitigation widely throughout

secretariat is also working with BOSAI-TECH, a project planned and operated by Sendai City to create

society through such efforts as raising disaster prevention awareness ofand provide support for disaster prevention-related ventures, to produce next-generation venturechildren as well as companies before a disaster strikes.

businesses that tackle social issues. Tokio Marine Group participates in the BOSAI-TECH project as

Even after a disaster, we focus on making appropriate and swift claims
payments and providing services for the early recovery of business oper-

Disaster prevention
guidelines aroundthe world

7 global indicators
Mitigate
damageIncreasecooperation

Establish a global
standard, contribute to the international communityand create newindustries

ations of companies affected by the disaster. Tokio Marine Group seeks tocontribute to building a safe and secure society that is strongly resilient
to natural disasters by providing total responses before andafter disasters through its diverse products and services
and various initiatives, including activities to raise disasterprevention awareness, provide relief funds and engage employee volunteers.

Tokio Marine & Nichido received certification
as an organization contributing to the building of national resilience (“Resilience Certification”) in the business continuity category
in the first evaluation conducted in fiscal
2016 and the social contribution category in
the first evaluation conducted in fiscal 2020.

■Efforts to Develop an ISO Standard Certifying Disaster Preparedness
In recent years, intensifying natural disasters have caused enormous human and economic damage
to various parts of the world. Against this backdrop, the concept of disaster prevention (Bosai) has
taken root worldwide, as evidenced by the Sendai Framework for Disaster Risk Reduction 2015-2030
adopted at the Third United Nations World Conference on Disaster Risk Reduction in 2015 as well as
by the declaration in 2019 by the G20 of institutionalizing the Sendai Framework. Accordingly, Japan
has been leading an effort to develop an ISO standard certifying disaster preparedness. By defining

Knowledge, information, technologies, etc.,
accumulated through Japan’s regionallyfocused disaster prevention initiatives
Disaster information:drones,satellite images, AI

System (planning, prior investment)
Defense against biggest tsunamis

Relocation inland

Urban area

Improvement
through the
KAIZEN system

Sendai Tobu
Expressway

Community building;culture to maintain stockpileof life’s essentials

Evacuation
facilities

Evacuationroad

ShiogamaWatari RouteDefense against a tsunami that may occur
uronce in decades or once in centuries
Use of green
Evacuation hill infrastructurePark (hill)

Coastal disasterprevention forest

Coastal embankment
ent

Improvement
through the
KAIZEN system

Beach
Tobu ReconstructionRoad

Use of existing infrastructure(embankment road)

Teizan Canal

Disaster information;
disaster prevention
and mitigation ICT

SeaAutonomous
decentralizedenergyCreation of a smart community during restoration (Build Back Better)disaster prevention and mitigation efforts as a sustainable value standard (criteria), it is aimed at2021 Sustainability Report811Tokio Marine Group’s
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Sustainability Librarya sponsor company and provides support from a broad range of perspectives, such as exploring

Japan has been struck by a number of natural disasters such as typhoons and floods in recent years,

business creation with overseas venture companies and facilitating cooperation with various

causing serious damage across the country. If a large-scale disaster occurs, Tokio Marine & Nichidointernational organizations. In terms of human resources, personnel from the Sendai Branch, which

promptly establishes backup offices (insurance claims centers), local disaster response offices andis located in one of the disaster-stricken areas of the Great East Japan Earthquake, participates insatellite offices (temporary offices to conduct damage assessment and other operations in disaster-

the Concept Committee of the Disaster Preparedness ISO Project, while personnel specializing instricken areas) to facilitate initial response. The company’s system network enables damage service

the climate-related financial disclosure (TCFD) provides advice in the risk financing field.

offices across Japan to exchange and share information in real time, which in turn allows for providing
support smoothly in remote regions. Tokio Marine & Nichido makes company-wide efforts, with

■System for Responding Quickly to Natural Disasters

employees, appraisers and adjusters (damage investigators) dispatched to the disaster areas visiting

The purpose of Tokio Marine Group is to protect customers and society in times of need, which is acustomers affected by the disaster to check the status of damaged houses and other properties incommitment we have upheld in all of our activities.

order to quickly pay insurance claims using digital, AI and other technologies.
System for Responding Quickly to Natural Disasters (Tokio Marine & Nichido website) (in Japanese)

Nationwide claims service offices

Claims service
system foundation

Head office disastermanagement task force

Centralized backup office■Sophistication of Claims Payments Using Satellite Imaging and AI
Tokio Marine & Nichido has been working with ABeam Consulting Ltd. to pay insurance claims using

Real-time, paperless
information
provision

Tokio Marine & Nichido had already been using AI to analyze satellite images to determine the ex-

Establishment and operation of optimum satellite offices
Satellite
officeSatellite
officecooperating with three companies with advanced satellite image analysis technologies, namely
ICEYE, PASCO Corporation and Mitsubishi Electric Corporation.

Local response headquarters
Satellite
officesatellite imagery since 2018. To increase the sophistication of these activities, the company began

Satellite
officetent and scope of flood damage and obtain other information. The new partnership with the threecompanies, however, will make it possible to obtain a greater number of satellite images of wider
areas more quickly in the event oflarge-scale floods. Using AI to analyze
EXAMPLE:

Pluvial & Riverine FloodHitoyoshi Japan
multiple images in combination
with

Providing caring claims services for individual customers

Activated at 1:50am on
the company’s customer data
such
Saturday4th Julyas
2020.
5 analyses across 3 cities during

week-long flooding.
locations and property information
Analysis delivered within 24 hours
of initial image acquisition.

enables the detailed calculation ofdamage and the height of flooding inas quickly as a few hours. This in turn
Water Depth (m)Buildings Impacted⬤ 0-0.453732
is expected to significantly reduce
the607⬤ 0.45-0.9⬤ 0.9-1.5

1352

⬤ 5+

10

⬤ 1.5-2.5
1902
time before customers receive1311⬤ 2.5-5 theirinsurance claims.

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Sustainability Library■Introducing Technology to Check Damage Status in Real Timeor any other disaster. Tokio Marine & Nichido will provide disaster-related information on affected

Tokio Marine & Nichido has formed a business tie-up with SightCall, Inc. and introduced in July 2019

areas, including damage status, as well as procedural guidance for filing insurance claims, while thea WebRTC system to check building and other damage following an accident or disaster. WebRTC isradio stations transmit the information within these areas, across the corresponding prefecture anda real-time communication (RTC) system to share imagery and communicate over a web browser,

nationwide. Through this collaboration, we aim to ensure the security of local community members

which enables interactive communications between an affected site and a remote office whileand help to support the recovery and reconstruction of affected areas.

sharing photos and videos. After a typhoon or torrential rains, for example, the system connects a
customer or agent in an affected area with a Tokio Marine & Nichido employee or appraiser in an■Early Disaster Recovery Support Service through a Tie-Up with BELFOR

office in real time. This will eliminate the need to keep customers waiting for a site visit or the trouble

Tokio Marine & Nichido has established an exclusive partnership with BELFOR (Japan) Co., Ltd., oneof resubmitting required documents, which in turn would lead to quick and accurate identification ofof the world’s largest disaster recovery support companies, to provide its corporate customers indamage and swift claims payments to customers.

particular with the Early Disaster Recovery Support Service for machinery, facilities, buildings andother properties damaged in an accident or disaster. In addition to fires that occur across Japan on a

Tokio Marine & Nichido will continue to provide claims services more closely aligned with customers.

daily basis, BELFOR has a track record of providing early recovery services for its customers’ factories,

At the same time, we will work to achieve even greater customer satisfaction by leveraging leading-stores and other facilities damaged by numerous disasters, including those affecting wide areas suchedge technology.

as the Great East Japan Earthquake and the floods in Thailand.

■Area Information Network in Time of Disaster

The range of BELFOR’s activities has been expanding significantly amid natural disasters, which have

In August 2014, Tokio Marine & Nichido concluded an agreement concerning the establishment of

become more frequent in Japan in recent years. Regarding water disasters, for example, BELFOR

an area information network in time of disaster with the 38 member FM radio stations of the Japan

handled 156 cases related to torrential rains in western Japan and other floods in 2018, 269 cases

FM Network Association (JFN). Under the agreement, Tokio Marine & Nichido and each of the JFN

related to Typhoon Hagibis and other events in 2019 and 189 cases in 2020. To address these cases,

member FM radio stations exchange information via telephone lines in the event of an earthquake

BELFOR provided general recovery support mainly for factory machinery and facilities utilizing
specialized technologies, an area in which BELFOR has a competitive advantage.** Specialized technologies include emergency stabilization (treatment to inhibit the progression of corrosion and rust in facilities to prevent further damage) and precision cleaning (technology to dismantle equipment, clean electronic circuit boards byusing BELFOR’s originally developed alkali cleaner and deionized water, dry them completely in a vacuum chamber and reassemble the equipment)

As natural disasters become increasingly severe, Tokio Marine & Nichido will continue to provide
support to its customers in times of need by working closely with BELFOR to help them overcome
damage from a disaster and facilitate the early resumption of business.

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Sustainability Library<BELFOR Assisting Flood Recovery Following Typhoon Hagibis in 2019>■NADIAct Disaster Prevention and Mitigation Alert System for Companies

Overview of damage

In September 2020, Tokio Marine Holdings and Tokio Marine dR developed the NADIAct (Natural  ✓ E mbankments of nearby rivers collapsed and a large amount of sludge flowed into a customer’s

Disaster Alert Dashboard for Initial Action) system jointly with Esri Japan Corporation. The system
displays the disaster occurrence status on the premises of corporate customers in real time andfactory.
  ✓ The entire factory premises were damaged, with machinery and electrical equipment on thefacilitates appropriate actions to prevent and mitigate damage at each site.

production lines submerged (depth of approximately 1.2 meters).
  ✓ Sludge flowed into and accumulated in the factory.

It is essential that companies respond to natural disasters and, in particular, prevent and mitigate
damage for business continuity and sustainable growth. By providing the NADIAct system, TokioBELFOR’s Response

Marine Group continues to support the efforts of companies and local governments to prevent and  ✓ BELFOR started working quickly and contributed significantly to the customer’s quick recovery

mitigate damage and contribute to the creation of a society resilient to disasters.

from the typhoon damage by utilizing specialized technologies such as precision cleaning.
Three strengths of NADIAct▼ The factory’s machinery was severely damaged by sludge. BELFOR’s specialized technologies

NADIAct is a system that imports weather and disaster prevention information provided by Gehirn

aided the recovery of the factory to its pre-typhoon operability and condition.

Inc. into a geographical information system (GIS) platform and visualizes the information on a map.
It lists locations throughout Japan on the GIS, allowing companies with multiple business sites tolearn about damage caused by a disaster at any of their sites and use this knowledge to implement
countermeasures.
Strength ❶ Display of disaster information throughout Japan in real time
NADIAct obtains weather, disaster prevention and other information related to natural disasters published by
the Japan Meteorological Agency through Gehirn and displays the risk levels for flooding, water immersion,strong winds, landslides and other dangerous natural phenomena occurring at companies’ business sites in

BeforeAfterreal time.
Strength ❷ Linked to flood timeline
NADIAct imports flood timeline information prompting actions to be taken as a disaster develops basedon the risk consulting expertise of Tokio Marine dR and lists the recommended disaster prevention actions
according to the risk level at each site. The recommended disaster prevention actions are sent simultaneously
to the head office and each business site through email alert, enabling appropriate initial response to adisaster.
Strength ❸ Delivery of supplementary consulting services
The NADIAct user companies are eligible to receive advice from Tokio Marine dR on daily disaster response
measures and risk management as well as online consulting services to increase the effectiveness of NADIAct

BeforeAfterin an emergency.

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Sustainability Library• Support for a series of processes in disaster areas

disaster prevention and mitigation services

The system imports local governments’ resident information to visualize the number of households

to provide disaster prevention-related data to

and population by age group in areas where the flood risk is rising in an immediate forecast. This

companies and local governments in an easily

allows local governments to specify areas that are facing imminent risk and requiring focused support

comprehensible manner. We will also promotewhen guiding the evacuation of residents. In this way, the system supports a series of processes fromthe effective disaster prevention actions ofcollecting information on the disaster situation to making various decisions, including organizing a

our user companies by adding functionality todisaster response team and dispatching city officials.

aggregate and display damage reports from
Tokio Marine & Nichido and Tokio Marine dR will continue to undertake the development of moreeach site.

sophisticated natural disaster damage forecasting systems and contribute to the development of■Development of a Flooding Risk Projection System for Local Governments

strong local communities resilient to natural disasters.

As a measure to address increasingly severe flood damage in recent years, local governments areworking to not only reinforce embankments and other earthworks but also engage in awarenessraising activities using hazard maps and the publication of disaster prevention manuals. When a■Launch of the Industry’s First Magnitude Index-Based Earthquake Insurance(EQuick Insurance for Earthquake Preparation)

disaster occurs, it is important for local governments to make swift and appropriate judgments

When a large natural disaster occurs, it may take a certain amount of time to assess damage andon when to urge residents to evacuate and to organize an initial response structure based on thepay insurance claims. Through questionnaires to earthquake survivors, we have learned that various

disaster situation, while collecting information in the immediate aftermath of the disaster and making

expenses are incurred in the immediate aftermath of an earthquake and there is a need for funds

decisions quickly on various matters. In April 2021, Tokio Marine & Nichido and Tokio Marine dR

to pay for them. Based on this finding, Tokio Marine & Nichido released a magnitude index-based

together with the National Research Instituteearthquake insurance (EQuick Insurance for Earthquake Preparation) in March 2021, which promptly

Flood area instant forecast

for Earth Science and Disaster Prevention

pays insurance claims after an earthquake so that customers can pay for post-earthquake living(NIED) developed a flooding risk projection

expenses. A fixed amount of insurance set according to the earthquake magnitude observed insystem using AI technology. The system isthe area where customers reside will be paid in as fast as three days. The process from enrollment

aimed at supporting local governments toapplication to the receipt of insurance claims can be completed on a smartphone, providing more

make appropriate decisions and minimize theconvenience to customers.

damage incurred to local residents during theinitial response to torrential rains.

Flow of receiving insurance claims

The flooding risk projection system was developed by incorporating NIED’s natural disaster data
related to rainfall into Tokio Marine & Nichido and Tokio Marine dR’s system platform and has thefollowing characteristics.
• Immediate forecasts for flood areas
Through a study and verification using relevant data provided by the Tokushima prefectural
government, we developed techniques for estimating the areas that might flood due to heavy rains
and incorporated a feature to collect information on the damage status in a timely manner.

An email is sent promptly
after an earthquake
occurs.

Customers verify that theiraddress and bank accountfor receiving insurance
claims are correct.*1

Insurance claims will bedeposited into the bankaccount customers
specified in as fast as
three days.

*1 Insurance claims will be paid based on the initial contract if the earthquake information cannot be conﬁrmed within
72 hours of the earthquake.

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Sustainability Library■‌Fire Insurance with a System for Donation That Contributes to Disaster Prevention and Mitigation:■Development of Disaster Experience AR App for Simulating a Disaster on a Smartphone or Tablet

Tokio Marine & Nichido’s Total Assist Fire Insurance x Red Feather Disaster Prevention/Reduction

To minimize damage from floods, which are becoming more intense and frequent, it is important

Programfor everyone to regard disasters as their own personal matters and raise their disaster prevention

Tokio Marine & Nichido launched the “Total assist fire insurance x Red Feather Disaster prevention/awareness.

reduction program” in cooperation with the Central Community Chest of Japan, which promotes the
Red Feather Community Chest. The program is aimed at supporting efforts to prevent and mitigate

Tokio Marine & Nichido and Tokio Marine dR have developed the Disaster Experience AR app thatdamage from natural disasters whose frequency and intensity are increasing and to quickly recoverenables customers to “experience” a water disaster on their smartphones as if it has actuallyfrom a disaster.

happened to them. The app simulates the risk of water immersion caused by a flooding river andlandslides and prepares customers to take appropriate action when a disaster actually occurs.

If a customer who has enrolled in a fire insurance policy (Total assist fire insurance) selects a webbased insurance contracts or clauses, Tokio Marine & Nichido donates a certain percentage of the

The Disaster Experience AR app uses augmented reality (AR) technology* to enable the visualization

reduced expenses to the Red Feather Community Chest to support disaster prevention, mitigationof flooding and landslides caused by a water disaster through the scanning of a QR code with aand recovery activities. Another purpose is to contribute to environmental efforts through thesmartphone camera. The app has the following characteristics.

reduction of resource consumption.
• Predicted flood heights of rivers all over Japan are collected in the geographical information system(GIS) and linked to an original hazard map prepared by Tokio Marine dR.

Customers select web-based insurance contracts or clauses.

• The map covers all of Japan and the danger can be visualized at any point on the map, which can beused to confirm the risks that family members living separately may be exposed to.

Reduce resource consumption accompanying distribution

Donate a certain percentage ofthe reduced expense

Reduce CO2
emissionsContribute to supporting disaster prevention, mitigation andrecovery in respective regions

Curb
global warming

Mitigate damage caused bynatural disasters

Contribute to environmental measures

Customers registeron the policyholder
page and download
the Mobile Agentapp.

MobileAgent* Technology to superimpose virtual visual information onto the user’s actual environment

Images of Disaster Experience AR app

Easily check policy
details and file claims
using the app

Smooth responsewhen a disasteroccursTop page

Flood

Cliff failure

Mudslide

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Preventing Global Warming by Promoting
the Development of Clean Energy◉ Offshore Wind Power Generation

In order to prevent damage due to climate change from spreading, Tokio Marine Group iswith the challenges of energy conversion and decarbonization to meet this goal.

■Offshore Wind Power Generation in Japan
Japan has set the ambitious goal of reducing greenhouse gases by 80% by 2050, thereby proceedingexamining the possibility of installing and operating renewable energy facilities in Group
companies while also providing products and services such as environmental consulting.

Products and Services for Promoting the Development ofClean Energy

The 5th Strategic Energy Plan approved by the Cabinet on July 3, 2018 states the lofty “3E + S”
(Energy security, Economical efficiency, Environment + Safety) objective and expresses the energy
mix the country would like to achieve by 2030. This was the first time for Japan to specify the shift
to renewable energy as its main source of power, with the aim of 22% to 24% of power generation◉ Establishing a Green Transformation (GX) Task Force and GX Office

to come from renewable energy by 2030, up from 16% in 2017. Offshore wind power generation is

In February 2021, Tokio Marine & Nichido established a Green Transformation (GX) Task Force, a cross-2016 and the enforcement of the Act of Promoting Utilization of Sea Areas in Development of Powerdepartmental organization that helps customers to become carbon neutral and to work toward a

Generation Facilities Using Maritime Renewable Energy Resources in April 2019, a full-scale offshore

decarbonized society through the development and provision of insurance products and solutions aswind power generation project is already underway in Japan.

expected to be one of the pillars of renewable energy. With the revised Port and Harbor Act of Julywell as risk consulting. By doing so, the task force seeks to contribute to the growth and developmentof industry.

More specifically, after the revision and enforcement of these acts, Japan’s first commercial offshore
wind power generation project was launched in February 2020. In December 2020, the MinistryWith the aim of proactively promoting such efforts of the task force, the company also establishedof Economy, Trade and Industry announced its first Vision for Offshore Wind Power Industry and

the GX Office within the Commercial Lines Marketing Department in June 2021.

presented ambitious introduction targets of awarding a capacity of 10 GW to projects by 2030 and 30
to 45 GW by 2040. A review for the first public tenders for four general sea zones has been underway,

The task force will mainly promote the following initiatives.

and specific efforts to introduce offshore wind power generation have begun.

• Develop insurance products and solutions that will contribute to the more widespread use ofrenewable energy, including offshore wind power and solar power.

■Total Support for Offshore Wind Power Generation from Construction Phase to Operation Phase• Carry out research on and develop insurance products that will contribute to the spread of storage

Beginning with underwriting insurance for a project in the Netherlands in 2013 that the customer hasbatteries, promotion of the use of hydrogen and establishment of new technologies, such as carbon

acquired rights for, Tokio Marine & Nichido has been supporting a total of 47 offshore wind power

dioxide capture and storage (CCS)* and carbon dioxide capture, utilization and storage (CCUS)*

generation projects in 10 countries and regions including Japan. In fiscal 2020, while taking on 10

technologies.

new projects, the company has provided support to the wind power generation industry in Japan• Provide support for local governments and companies for building distributed energy systems.

by holding seminars to present and share the know-how it has gained through underwriting these• Provide support for efforts of local small- to medium-sized companies toward becoming carbon

projects as well as knowledge on loss prevention.

neutral.
• Build a one-stop structure to provide various consulting services, including support for analysis of

In many offshore wind power generation projects, facilities go into operation individually as they are

climate change scenarios in accordance with the recommendations of the Task Force on Climate-completed and become operational. Tokio Marine & Nichido’s package exclusively designed for such

related Financial Disclosures (TCFD).

projects offers seamless total support in order to cover the interface risk associated with the shift to* CCS is a technology to capture and store emitted CO2, while CCUS is a technology to utilize separated and stored CO2.

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operation. Although this type of insurance package is generally employed in Europe and the United

Stochastic Assessment of Natural Disasters

States, the content and clauses of the company’s insurance have been adjusted to fit the legal system

The risk of a natural disaster occurring such as a typhoon, earthquake or tsunami is significantly

and environment of Japan.

different between Japan and Europe. In arranging insurance for offshore wind power generation
projects, Tokio Marine dR calculates the critical indicator of Probable Maximum Loss (PML) using

A dedicated team was set up to deal with wind power-related projects in 2013, and a task force wasstochastic methods and conducts risk assessment.

established in 2019 to provide company-wide support for the industry. Tokio Marine & Nichido aims
to be the industry leader from an insurance perspective for offshore wind power generation projects,

In many cases, financing has become an integral part of offshore wind power generation projects as

an area expected to grow and develop not only in Japan and Asia but across the entire world, and tothey grow in scale. Lenders also want to understand the risk involved using stochastic assessments

accelerate initiatives in this core business area to protect the global environment.

that use a fixed recurrence interval such as 475 years for an earthquake and 100 years for a typhoon.
This PML calculation has also been adopted in Japan’s first commercial offshore wind power

Determine various risks involved in each phase and create insurance package
providing necessary coverage at a price reflecting the risks

generation project mentioned previously.

Earthquake: Distribution of Peak Ground Acceleration & Seismicity

Financial Close/Final investment Decision/Notice to Proceed

Commercial Operation

Industry

Academia

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Sustainability Library◉ Solar Power Generation

hazards at planned mega-solar installation sites and soil contamination status assessment consulting■Mega-Solar Package Program

such consulting services, mega-solar business operators are able to accurately assess the risks that

With the launch of Japan’s Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning

can threaten business continuity and can effectively carry out necessary investments and measures.

services through means such as site usage history surveys and field investigations. By incorporating

and construction of “mega-solar” large-scale solar power generation facilities have been surging
across the country. In order for businesses to stably operate the facilities, it is necessary to evaluate

Conducting risk assessments of mega-solar projects has helped us build up extensive know-how,business risks over a medium to long term of 10 to 20 years from a variety of angles, starting from thewhich we are using to provide consulting services for renewable energy facilities for biomass andinstallation stage, and implement required measures.

wind-power generation businesses.

In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk

Arrangement of Appropriate Property and Casualty Insurance at the Mega-Solar Project

consulting and insurance products, the program offers an integrated solution for the risks involved in

Installation and Operational Stages

mega-solar projects.

As various risks are expected at every stage – from installation to operation – in mega–solar
projects, appropriate risk management is achieved by analyzing risk factors that can impact project

Making Use of Evolving Risk Assessment Approaches in Consulting

management and by arranging for insurance against each risk. As a specific example, risks associated

The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessmentwith installation work may include damage to a solar power system or temporary installation caused

and soil contamination status assessment) and 2) arrangement of property and casualty insurance.

by an accident or disaster, such as fire or lightning strike; lost profits due to a delay in the launch ofoperation resulting from the damage; and compensation for damage in case a solar power system

In the event of damage from earthquake, tsunami, water, wind, landslide or other natural disasters,
mega-solar projects may be forced to review installation expenses or construction period, andbusiness operation following launch may be severely affected. Based on natural disaster information

has caused an accident during installation or after completion.
The mega-solar project flow from installation work to operationand knowledge accumulated over the years in the property and casualty insurance business, theproduct offers risk consulting services that include a three-stage evaluation of natural disaster
Tokio Marine dR’s risk assessment of renewable energy facilities

Tokio Marine dR’s “Risk Assessment of Renewable Energy Facilities” (in Japanese)
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Hedging these risks is possible by using erection all risks insurance, delayed start of operations
insurance and various forms of liability insurance. Additionally, risks related to facility operation may
include damage to a solar power system caused by fire or other accident or disaster, lost profits due
to suspension of operation resulting from the damage and compensation for damage as an owner or4

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Sustainability Library◉ Geothermal Power Generation■Commenced Sales of New Impairment Liability Coverage for Geothermal Power Generation
Operators

manager of the facilities. These risks can be hedged by corporate fire insurance and various forms ofGeothermal power generation uses steam from deep under the ground to generate power. It does

liability insurance.

not emit any CO2, a primary cause of global warming, which has put it in the spotlight as a low-cost
renewable energy with the potential for stable power supply. There are high expectations for the

Solar power and other forms of renewable energy are indispensable as new energy sources toapplication of this form of energy, and the Japanese government has already formulated a plan tosupport the social infrastructure of the future. Based on the role that insurance companies bear in

expand capacity of geothermal power generation facilities three-fold by fiscal 2030 compared withsociety, Tokio Marine & Nichido will support the smooth diffusion of renewable energy by providing

current levels.

insurance products and risk consulting services and contribute to the development of a sustainable
society.

Against this backdrop, Tokio Marine & Nichido offers impairment liability coverage specifically for
geothermal generation operators. It provides peace of mind to nearby hot spring operators (hotInsurance for Output Suppression Control for Mega-Solar Power Generation Operators

spring union) with regard to geothermal development. This is achieved through compensation for

Output suppression control is a measure in which power companies request power generation

damages if there is a decline in the volume of hot water or a change in hot spring quality in a nearby

operators to suppress power generation output. Ensuring stable power supply requires a consistently

hot spring area during geothermal development or operation of a geothermal power generation

steady balance between the power generation volume and consumption volume, and output

facility. Such damages include the cost of investigation into the cause, which is covered by the

suppression control is needed when the generation volume exceeds consumption. Tokio Marine &

geothermal developer, or lost profits on the part of the hot spring operator. Payment of the cost for

Nichido provides insurance for mega-solar power generation operators to cover a drop in revenue

investigating the cause at the stage when a reduction in hot spring volume or a change in springcaused by such suppression. Through the product, the company will contribute to the widespreadquality has been objectively confirmed irrespective of the existence or not of liability on the part ofuse of mega-solar power generation.

the geothermal developer is a first for Japan. Tokio Marine & Nichido will continue to contribute to
the proliferation of geothermal power through this product going forward.
General flow of geothermal development (model case of 30,000 kW power output)

Source : Prepared using basic data for investigating purchase price in FY2013 issued by Resources andEnergy Agency of the Ministry of Economy, Trade and Industry (in Japanese)

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Sustainability Librarythen used to support costs of mangrove planting and educational support programs in developing
countries, while in Japan they are mainly used to provide support to environmental protection
activities for children in different areas and a project to rejuvenate the forest on the coast damaged
in the Great East Japan Earthquake.

The Green Gift Project, which involves mangrove planting and environmental protection activities
worldwide, is supported by NGOs and NPOs, as well as central and local governments, agents andCustomers’ selection of the web policy option leads to the conservation of paper resources.

employee volunteers, and contributes to not only the alleviation of and adaptation to climate

Additionally, it allows the company to reduce the environmental footprint created by thechange and protection of biodiversity and Wetlands but also the reduction in disaster damage

manufacture of paper and its transport to the company, the mailing of policies to customers and theand stability in the lives of people in or near forested areas. Additionally, we believe that creating

disposal of policies when unneeded after maturity.

mangrove forests will contribute to the attainment of various SDGs, including alleviation ofclimate change, promoting the sustainable use of natural resources and mitigating damage fromThe Green Gift Project also provides a number of other beneficial effects. These include conserving

natural disasters. In the future as well, Tokio Marine Group will promote the creation of mangrove

paper resources and contributing to the prevention of global warming and the preservation offorests toward the realization of a sustainable society.

biodiversity via mangrove planting activities and communicating to children, who will lead future

Promoting Eco Activities Jointly with Customers throughthe Green Gift Projectgenerations, the importance of the earth’s environment through their actual participation inenvironmental protection activities in Japan. In fiscal 2020, the number of contracts taking advantageof the web policy option was approximately 11.75 million, representing a reduction in paper usage ofapproximately 2,870 tons.

Tokio Marine & Nichido, Tokio Marine Millea SAST Insurance and other Group companies aresupporting mangrove planting overseas and environmental protection activities in Japan by
donating a portion of the proceeds saved by reducing paper consumption through an initiative■Disclosing Information on the “Green Gift” Project
To help customers better understand the activities of the Green Gift Project, the company establishedenabling customers to view their policies online being implemented together with agents. Thesea Green Gift page on its website that reports on each of the initiatives. With regard to mangrove

proceeds are donated to NPOs and NGOs.

planting activities, the page reports on topics such as planting activities
in various countries where mangrove planting is undertaken, updates on◉ Creating Value through the “Green Gift” Project

the growth of planted saplings and the volume of CO2 absorbed throughplanting. The page also provides reports on the Green Gift Planet GENKI

Through eco-friendly products, Tokio Marine & Nichido acts as one with its agents in engaging in

Program, an environmental protection activity carried out in each region

global environmental protection initiatives and welcomes participation by customers as well.

in Japan mainly for children, the leaders of the future.

■ “Green Gift” Project System and Benefits of Reducing Paper

As other topics, the page shows the company’s involvement in educational support programs

With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift Project

conducted by the international NGO Room to Read in developing countries such as India, Bangladesh

based on the concept of undertaking eco activities. Under this project, when a customer chooses

and Vietnam aimed at improving education for children where mangrove planting takes place as well

web-based insurance contracts (clauses) on its website rather than a paper-based contract inas a program to restore the forest along the coast devastated by the Great East Japan Earthquake

brochure form, the company donates funds corresponding to a portion of the value of the reduction

conducted by the Organization for Industrial, Spiritual and Cultural Advancement-Internationalin paper used to NPOs and NGOs involved in environmental protection activities. Such funds are(OISCA).
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reduction of disaster damage and contribution to local economies, communities and human

Tree Planting Activities in Southeast Asia andCommunicating Relevant Information

resources development.

Tokio Marine & Nichido has planted mangrove trees mainly in Southeast Asia since 1999 inThrough this project, Tokio Marine & Nichido will continue to create social value via initiatives aimed
at conservation of paper resources, prevention of global warming, conservation of biodiversity,

conjunction with multiple NGOs that have extensive know-how in planting mangroves overseas.

◉ Promoting Non-Printing of Insurance Policies■Promoting Non-Printing of Insurance Policies

Mangrove planting not only ensures the fixation (absorption) of CO2, but also promotes biodiversity
and provides benefits to the local population.

Since February 2013, Tokio Marine Millea SAST Insurance has been implementing, as part of its

Tokio Marine & Nichido employees conduct mangrove planting tours, and employees and agents give

shift toward paperless operations, an initiative under which customers can view their policies on its

lessons on biodiversity derived from mangrove planting to convey the significance of biodiversity-

website rather than on paper, which has helped reduce paper consumption. In addition, since April

related activities through mangrove planting to society.

2013, a portion of the proceeds saved through this move has been used to support and participate
in the tree-planting activity in Meguri’s Forest in Shonan International Village, Kanagawa Prefecture,
where the company’s head office is located. This project involves dense planting and mixed plantingof a variety of locally indigenous seedlings, which are the most stable seedlings and capable ofsurvival, to let nature take its course in restoring the forest to its original form. By doing so, the◉ Green Gift Project: Mangrove Planting■Status of Mangrove Planting
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily

project aims to “create a forest that protects life” and thus supports the community, economy and an

in Southeast Asia. During the 22-year period to fiscal 2020, we planted about 11,618 hectares ofenriched society.

new forest in nine countries: Indonesia, Thailand, the Philippines, Vietnam, Myanmar, Fiji, India,
Bangladesh and Malaysia. (We have consigned the work to evaluate the status of mangrove growth

Although nurturing the seedlings into a forest takes much time, through this activity, employees,

and CO2 absorption and fixation in planted areas to the Central Research Institute of Electric Power

their families and the company are united as one in increasing awareness of the need to protect theIndustry (CRIEPI) and have been receiving reports from the institute.)

global environment.
The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokio
Marine & Nichido, with the original idea coming from employees who voiced their desire to launcha long-lasting initiative in the environmental field. The project is conducted in partnership with
the NGOs Action for Mangrove Reforestation (ACTMANG), OISCA and the International Society for
Mangrove Ecosystems (ISME) and through collaboration with local governments and communities.
This initiative has been acclaimed and received the 2013 Environment Minister’s Award for Global
Warming Prevention Activity (International Contribution category). In 2019, which marked the 20th
anniversary of the project, Tokio Marine & Nichido formulated its Mangrove-based Value Co-creation
100-Year Declaration and announced its intention to create value together with stakeholders,
including NGOs, local government agencies and residents in planting regions as well as employees,
agents and customers. In the same year, the company also participated in the United Nations
Communities of Ocean Action (UN COA) for supporting the implementation of SDG 14.
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Sustainability Library■Benefits of Mangrove Planting for the Environment and Local Life

Mangroves protected the lives of many people as well as buildings and structures when the tsunami“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater and fresh waterthat occurred in the Indian Ocean hit in December 2004 and the typhoon that wreaked havoc in themeet) along tropical and subtropical coastlines and river mouths in Asia, Africa and South America.

Philippines in November 2013 (named Yolanda in the Philippines and Haiyan in English). At present,

Mangroves are sometimes referred to as “forests in the sea” and are effective in mitigating global

mangroves are being planted in the Demak area of Indonesia and Gujarat State in India, which arewarming as they absorb and fix large volumes of CO2, a major cause of global warming. They also

susceptible to coastal erosion and flooding, with the main objective being to protect people’s lives

serve as natural levees to protect people’s lives and local ecosystems from tidal waves, tsunamis andand keep buildings and structures intact.

other natural disasters.
The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem by providing asanctuary for living creatures such as young fish, shellfish, crabs and shrimps that feed off mangrove
Indian Ocean tsunami following earthquake off the island of Sumatra in December 2004

leaves and berries while attracting monkeys and birds. They also help ensure a gentle tide and waves
at high tide and maintain water temperature. Fish and shellfish caught in the sea and in rivers nearmangrove forests in Quảng Ninh Province in Vietnam and Ranong Province in Thailand are the staple
diet of the local people and a source of income through sales to intermediaries, thus contributing tosustainable regional development. In addition, the mangroves themselves are being used in a variety
of different ways. Along with the seeds and fruits being used to make soup and sweets, the leaves
become feed for farm animals and the trunks and branches are used as materials for the pillars androofs of people’s homes, thereby providing excellent support to the lives of the people.

Mangrove planting area in Ranong, Thailand, the area
behind which was protected from tsunami damage

Tale Nok near Ranong, Thailand, which did not have mangroves, was damaged by the tsunami.

Tokio Marine & Nichido considers mangroves as “insurance for the future of the Earth” because theyprotect the planet and people’s lives and bring benefits. The company is committed to being involved

Benefits of mangrovesin the Mangrove Planting Project for 100 years jointly with NGOs and local government agencies
and residents. The project has been up and running for 22 years to date and the mangrove forests
continue to grow. Going forward, the company plans to put more effort into activities that protect
and nurture mangrove forests.

Fish catches are more abundant thanks to the mangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove are used as feed
for farm animals. (Gujarat State, India)

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Sustainability Library■ Economic Value and Impact on Local Communities from Mangrove Planting■Mangrove Planting Tours

To the present, mangrove planting has generated diverse benefits such as mitigating and preventing

Since 1999, Tokio Marine & Nichido has been promoting its Mangrove Planting Project in Southeast

global warming, preserving biodiversity and contributing to the development of local economies,

Asia and other countries and regions and conducting a volunteer tour to plant mangrove trees aboutcommunities and human resources. However, expressing the specific economic value created byonce a year.

this project had proved difficult. To determine this value, Tokio Marine & Nichido commissioned
Mitsubishi Research Institute, Inc. to undertake a survey and make assessments based on

Tokio Marine Group employees, agents and retired employees as well as their families participate ininternationally recognized methods. The results of provisional calculations show that the total

these tours as volunteers to plant mangrove seeds and saplings with local residents and visit villages

economic value created by the Mangrove Planting Project from April 1999 when the company started

and elementary schools in respective regions to promote international exchange. As of March 2020,

the planting to the end of March 2019 totaled 118.5 billion yen.

we have conducted 20 mangrove planting volunteer tours, in which a total of approximately 590
members have participated.

This project also impacts some 1.41 million people living where the mangroves are planted or nearby
and has generated benefits in terms of improving the lives of residents in these communities andpreventing and mitigating disasters. By ascertaining the numerical value of the outcomes of themangrove-planting activities, we were able to reaffirm our awareness of the positive social impactof this initiative. Going forward, we will utilize the results of this value assessment to improve ourMangrove Planting Project and continue to undertake these activities together with our stakeholders
as we aim to further create value.

11,6189(cumulative total at the end of Mrch 2021)◉ Green Gift Project: Educational Support Programs in Developing Countries
Among the countries where we plant mangroves, we participate in educational support programs
targeting developing countries led by the international NGO Room to Read in Indonesia, Bangladesh
and Vietnam.
Participating in Room to Read’s educational support programs in developing countries

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Sustainability Library◉ Green Gift Planet GENKI Program◉ Green Gift Project: Restoration Projects of the Coastal Forests of Tohoku Region

Tokio Marine & Nichido is implementing the Green Gift Planet GENKI Program, which tackles

Tokio Marine & Nichido supports activities of the NPOs OISCA and Watari Greenbelt Project toenvironmental protection initiatives together with local citizens and includes donations to

restore coastal forests damaged in the Great East Japan Earthquake in Natori City and Watari-cho,environmental NPOs and other groups as well as participation in environmental activities throughout

respectively, in Miyagi Prefecture. As of March 2020, we have conducted 27 volunteer tours, in which

Japan.

a total of approximately 400 Group employees, agents and their families have participated.

The project is conducted in conjunction with Japan NPO Center, a specified non-profit corporation◉ Tree-Planting Together with Customers: PHLY 80K Trees Initiatives

that has received backing from the Ministry of the Environment and is responsible for thecoordination and operation of the entire project. The aim is to provide children in each region, theleaders of the future, with the opportunity to learn about local environmental issues and foster adesire to protect the environment.
The activities offer the chance for local environmental NPOs and other groups to collaborate withnew stakeholders such as Tokio Marine & Nichido and its agents. It is also a great chance for thecompany’s customer contact branches to meet with local governments, environmental NPOs andother members of the local community. As of March 2021, around 17,000 participants (including
around 7,400 children) had taken part in 300 different events to protect local forests, woodlands,
river valleys and the sea. In 2020, the COVID-19 pandemic made it difficult to conduct group activities
across prefectural borders. As such, we conducted fewer events with less participants while limiting
our activities to areas where new infections were not increasing and implementing such preventive
measures as disinfecting and washing hands and checking body temperature. Six organizations
based in areas where infection was on the rise created and delivered to children videos, booklets andhandcraft kits. There is also a plan to provide experience-based events online in the future.
Green Gift Planet GENKI Program (in Japanese)

Philadelphia Insurance Companies (PHLY ) has continued to conduct the “PHLY 80K Trees” tree
planting program since 2015, inspired by Tokio Marine & Nichido’s Green Gift Project.
With the cooperation of customers and agents, the initiative has provided the funding for 400,000
trees to date through costs saved by encouraging customers to make electronic payments and asking
agents to cooperate by making direct deposits of commissions and reducing the preparation of paper
statements as well as donations from the company and its employees. In 2019, 35 PHLY employees
participated in a tree-planting tour, with more than 150 employees having offered their time since
the initiative began. Funding for an additional 80,000 trees was provided between 2019 and 2020.
As the 2020 tree-planting tour was cancelled due to COVID-19, each employee volunteer planted asapling in respective local communities, while forestry professionals completed high-priority planting
projects with trees funded by PHLY.
In the United States, record wildfires, storms and other natural disasters have destroyed millions
of trees in forests in recent years. PHLY is on a mission to build healthy forests and ecosystems toprovide greater security to communities.
PHLY 80K TREES

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Promoting Activities to Protect the Global
Environment■Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine & Nichido’s Forest for

Tokio Marine Group is implementing local and social contribution activities around the world that

prefecture’s Collaborative Afforestation Project with Environmentally Advanced Corporations (thehelp protect the environment and biodiversity. These activities emphasize voluntary engagement

five-year agreement was renewed in May 2019).

the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners agreement with Kochi Prefecture,
Aki City and the Eastern Kochi Forestry Association to promote afforestation in Aki City under theby employees and tie-ups with NPOs and other groups.
The forest covered under the agreement has been named “Tokio Marine & Nichido’s Forest for theSocial Contribution and Awareness-Raising Activities forEnvironmental Protection in Collaboration with Local
Governments in JapanAt Tokio Marine Group, employees and agents volunteer to hold classes of Green Lessons: The
Mangrove Story. Tokio Marine & Nichido has been co-sponsoring the Collaborative Afforestation
Project with Environmentally Advanced Corporations in Aki City, Kochi Prefecture. The company also

Future.” Every year, we conduct a volunteer tour for Group employees and agents including theirfamilies to experience tree thinning and socially interact with local residents. By March 2021, we haveheld 11 such tours, in which a total of some 530 members participated.
Participants felt that it was a project that taught them the importance of maintaining and protecting
forests and the effort that goes into doing so, and that they wanted to expand the initiative withevery opportunity as their own responsibility.

holds the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar,
jointly with Mitsubishi Corporation and is working to build environmental communities.
■Green Lessons: The Mangrove Story
As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has provided
Green Lessons: The Mangrove Story, an environmental education program for children in elementaryand special needs schools. Employee and agent volunteers visit these schools and give lecturesin which they tell stories about mangrove planting. Through these lectures, children learn about
prevention of global warming, preservation of biodiversity, how mangrove trees serve to reducetsunami damage and soil loss, and activities they can carry out themselves to protect the global
environment.
As of March 31, 2021, the Group visited around 870 elementary and special needs schools throughout
Japan and provided Green Lessons to 57,750 children. We will continue conducting these lessons
nationwide as a place for children, the leaders of tomorrow, to think for themselves about theenvironment.
Laboratory for the Future (Lessons for Everyone) (in Japanese)

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Sustainability Library■Marunouchi Citizens Environmental ForumThe company also donated US$112,000 to an environmental NGO in the United States and planted

Every year, Tokio Marine & Nichido holds a social and environmental awareness seminar, the400,000 trees to protect forests damaged in natural disasters such as brush fires from 2015 to 2020.

Marunouchi Citizens Environmental Forum, jointly with Mitsubishi Corporation. At the 62nd forum

TEAMPHLY

held online in fiscal 2020, we invited Shuichi Takizawa, a comedian who also works as a public refuse
collector, to give a lecture under the theme of “This Garbage Won’t Get Collected — Let’s Think■Participation in Earth Day Events

about Garbage Issues with Mr. Takizawa” and talk about how people put out garbage is affecting the

U.S.-based PHLY conducted various activities to promote Earth Day, which marked its 50th

environment based on his own experiences.

anniversary in 2020, as part of its employee-driven environmental awareness program. This year,
employees celebrated Earth Day online due to COVID-19.

Some 340 people from inside and outside the company attended, and we received a lot of feedback.
Some individuals commented that they learned the importance of taking a broad view to look at[Activities conducted]

garbage, their own lives and the environment.

  • Walking and bicycle riding outdoors  • Conducting environmental volunteer activities

Social Contribution and Awareness-Raising Activities forEnvironmental Protection by Overseas Group Companies  • Having a vegetarian lunch more than once a week  • Conducting an Earth Day literacy quiz  • Joining the Earth Day celebration party  • Making donations to environmental NPOs

In Tokio Marine Group, U.S.-based Philadelphia Insurance Companies (PHLY ) is promoting
environmental activities in different locations that include participation in Earth Day. In addition,

During an Earth Day online volunteer event, more than 70 employees created balls of plastic yarn

Thai-based Tokio Marine Insurance (Thailand) conducts initiatives to protect forests and water and(“plarn”) from plastic bags to be crocheted into sleeping mats for the homeless. They also recycledinvites underprivileged children on environmental awareness-raising tours. These and other efforts

old T-shirts to make dog toys and donated these handmade toys to animal shelters around the United

seek to build environmental communities around the world.

States.

■TEAMPHLY Initiatives
U.S.-based PHLY has been encouraging its employees to take part in initiatives to protect theenvironment in the workplace, home and local community in order to leave behind a beautiful
environment for the next generation. TEAMPHLY involves support of environmental protection
activities by individuals and communities as well as various efforts to reduce environmental load in
the office with the aim of minimizing the environmental footprint in business activities.
The three main activities under TEAMPHLY in 2020 were the reduction of the environmental footprint
through business activities, environmental education and awareness-raising activities and efforts
in connection with community outreach. Activities included the purchase of renewable energy
certificates to offset CO2 emitted through the use of power in offices throughout the United States.

2021 Sustainability Report973SocialThis section describes Tokio Marine Group’s social initiatives.

Respect for Human Rights

Contributing to the Creation of a Safe and Secure Society

In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group

Tokio Marine Group provides products and services that anticipate the changing social

Sustainability Charter as principles of conduct required from the perspective of social

environment and customer needs by utilizing the solutions offered by respective Group

responsibility, and we strive to respect and promote the recognition of human rights

companies, including insurance. In India, Tokio Marine Group has developed and initiatedamong stakeholders.

sales of weather insurance and microinsurance, thereby providing low-income earners
with greater access to insurance. We also hope to contribute to the resolution of poverty

Diversity and Inclusion
Tokio Marine Group promotes diversity and inclusion throughout the Group by

issues in the world through such efforts as financing to and investment in financial
institutions providing microfinancing services.

progressively moving forward in eliminating the gender gap and creating a workplace inSocial Contribution and Awareness-Raising Activities

which older employees with a wealth of knowledge and experience can take active roles

Tokio Marine Group will contribute to a society based on good health and longevity

as well as promoting the employment of persons with disabilities.

through activities to raise awareness about cancer in Japan and around the world,
activities to spread knowledge about nursing care and offering advice through medical

Developing and Utilizing Diverse Human Resources

professionals. We also aim to include everyone both socially and economically, irrespectiveof age, gender or disability. To this end, employees around the world are proactively

Based on Tokio Marine Group’s philosophy on human resources “Tokio Marine Group – Ourworking on activities that nurture future generations and support the elderly, the deaf

People,” we are working on the strategic development of diverse human resources, both inand blind, athletes and expectant mothers in conjunction with NGOs.

Japan and overseas, toward the realization of a global insurance group.

Promoting Health and Productivity Management

Measures and Response to COVID-19
This section describes Tokio Marine Group’s initiatives toward COVID-19.

To continue as a company that is trusted and chosen by customers, the physical and

Improving Quality from the Customer’s Perspective

mental health of employees, who will be the driving force behind our efforts, is an

Aiming to become “a company that delivers sustainable growth by providing safety andimportant topic for us. Each Tokio Marine Group company has been making efforts tosecurity to customers and by always remaining their first choice,” Tokio Marine Group

create an environment in which employees can work with enthusiasm by providing bothtakes feedback from customers seriously and works to improve the operational quality on

physical and mental health care for employees.

a constant basis. We strive to build trust-based partnerships with agents and improve ouroperational quality together in order to truly provide safety and security from a customer
standpoint.
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In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group
Sustainability Charter as principles of conduct required from the perspective of social

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We express the following in the Tokio Marine Group Code of Conduct, which summarizes importantmatters given the highest priority in our day-to-day business. Under the code, directors, officers andemployees act in an honest and fair manner in conformity with laws and social norms and undertake
fair business activities.

responsibility and we strive to respect and promote the recognition of human rights forstakeholders.

Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group Sustainability
Charter as principles of conduct required from the perspective of social responsibility and we strive
to respect human rights for all people, including customers, shareholders/investors, insurance agents,
business partners, employees and local communities/society.
Tokio Marine Holdings endorses and respects the Universal Declaration of Human Rights, the OECD
Guidelines for Multinational Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on
Business and Human Rights and ISO 26000, and has signed the United Nations Global Compact. Tokio
Marine Group fully understands international action principles and guidelines concerning humanrights and participates in and contributes to initiatives concerning social responsibility, and by doingso, fulfills its role toward realizing a sustainable society.

Tokio Marine Group Sustainability Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by
implementing its Corporate Philosophy to achieve sustainable growth together with thedevelopment of society in accordance with the following principles:
Respect for Human Rights and Dignity• We respect and actively promote the recognition of human rights for all people.
• We strive to ensure an energetic working environment that is both safe and healthy and topromote training and education of our employees.
• We respect the right to privacy and strive to enforce this right through the management of
personal information.

Tokio Marine Group Code of Conduct<Scope of application: Tokio Marine Group directors, officers and employees of Tokio
Marine Group companies (includes dispatched employees)> (excerpt)
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, thecompanies of Tokio Marine Group shall take necessary measures in accordance with internal
rules, which include investigating the facts, formulating countermeasures, submitting
reports to supervisory authorities, taking disciplinary measures against the involved parties
and formulating measures to prevent recurrences.
Respect for Human Rights and the Environment
We shall respect the human rights of our customers, directors, officers, employees and allother people. We shall also act in consideration of the global environment.
• Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on
the grounds of gender, sexual orientation, gender identificaton, age, profession, nationality,
race, thought, creed, religion, social status or birth as well as any act constituting an
infringement of human rights should never be tolerated.
• Anti-harassment
Sexual harassment, abuse of authority or any other kind of harassment or intimidation
should never be tolerated.
• Private information and specific personal information, etc.
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group
Privacy Policy, we shall safeguard private information and specific personal information, etc.,
including customers’ information, and we shall not use such information except on a needbasis to carry out our business operations in order to avoid any breach of privacy.
• Protection of the global environment
Acknowledging that the protection of the global environment is an important responsibility,
we shall comply with applicable laws, rules and regulations, and respect the harmonization
with and the improvement of the global environment in all of our activities.

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Sustainability LibraryManagement Stance concerning Respect for Human Rights
and Various Initiatives

from all people and society by always acting in a way to respect human rights. Tokio Marine Group
carries out various initiatives in accordance with its Basic Policy on Human Rights in order to instill a

Tokio Marine Holdings formulates action policies concerning human rights, compliance and risk

culture of respecting human rights within the Group.

management, and accordingly, monitors business operations of Group companies on a regular basis
to identify any issues related to respect for human rights and implement measures to counter any risk
thereof.

Basic Policy on Human Rights❶ We fulfill social responsibilities as a “good corporate citizen” by positioning respect forhuman rights as one of the important standards of corporate activities and practicing it
through daily business operations.
❷ By nurturing employees who are conscious of and can practice respect for human rights,
we promote the realization of “customer trust and satisfaction” on the basis of human rights.
 y fostering a culture that respects human rights, we establish a “free and open corporate❸Bculture” in which all employees respect each other and fully demonstrate their abilities.
❹ By promoting this initiative throughout the Group, we facilitate the growth of Tokio Marine
Group.

■Human Rights Due Diligence
Tokio Marine Group has established a system to ensure human rights due diligence based on the UN
Guiding Principles on Business and Human Rights.
For Tokio Marine Group, human rights due diligence means an ongoing, preventive and voluntary
process to avoid or reduce any negative impact of corporate activities on human rights and to
become a “Good Company.” According to the process, Tokio Marine Group conducted a human rights
risk assessment in fiscal 2017 with the assistance of Verisk Maplecroft, the world’s leading global risk
analytics and forecasting company, and the specified NPO Caux Round Table Japan (CRT Japan). The
assessment covered every country in which we do business, and we identified potential human rights
issues which we need to tackle in order to prevent risks from occurring.
In fiscal 2020, we analyzed and assessed the possibility of occurrence of the identified risks and theirimpact on our stakeholders and worked to formulate necessary risk prevention measures.

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Human Rights Awareness Promotion Structure

At each Group company, all employees and other co-workers are working to build a vibrant corporate
culture without discrimination or harassment.
At Tokio Marine & Nichido, we formulate the Basic Policies and Measures Related to Human Rights
at the beginning of each fiscal year, and under the human rights awareness promotion structure,provide support to all branches for their relevant efforts made in relation with operations that involve
human rights and inspect the status of their efforts at the end of the fiscal year. We go through theplan-do-check-act (PDCA) cycle on a constant basis to survey the status, identify issues and take
improvement measures.

Principal Initiatives•H uman rights awareness training (target: training to be attended by all employees), fair hiring
selection practices and achieve normalization within the Group•P romotion of employment of persons with disabilities, prevention of, education on andappropriate response to various types of harassment, diversity and inclusion, and execution ofdaily business operations with an awareness of human rights■Process to Monitor the Promotion of Human Rights Awareness❶ Establish and thoroughly implement policies for promoting human rights awareness.
❷D evelop an organizational structure to promote human rights awareness with the president as the
responsible person.
❸ Implement human rights awareness training for all directors, officers and employees at least oncea year.
❹ Formulate and thoroughly implement policies aimed at implementing fair recruitment selection
practices and establish the Human Rights Awareness Committee for Fair Selection and Recruitment.
❺P romote normalization (increasing employment of persons with disabilities and improving theirworkplace environment in terms of both “software” and “hardware”).
❻ E stablish rules for the prevention of harassment in the workplace and set up an in-house
consultation desk.

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Sustainability Library• Human Rights Awareness Training■Hotline System (Whistle Blower System)

Every year, each member company of Tokio Marine Group holds human rights training in the

In order to solve human rights issues, such as sexual harassment and other various types of

workplace, in which all employees and other co-workers take part to build a vibrant corporateharassment, we have set up a Hotline System (Whistle Blower System), through which employees

culture without discrimination or harassment. Training is based on themes that reflect social issues

seek the advice of internal and external experts, and have been striving to realize a better workplaceand employees learn about a wide range of areas, which include acquiring knowledge concerning

environment for employees.

a number of human rights issues in Japan of discrimination against people belonging to outcast
communities, LGBT (lesbian, gay, bisexual, transgender) and harassment issues as well as about the■Respect for Human Rights in the Value Chain

Modern Slavery Act 2015 of the United Kingdom.

Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers andsubcontractors) from the perspective of social responsibility. The Principle of Transactions requests

At Tokio Marine & Nichido, we have established a promotion structure mainly comprising the Humanthat business partners promote initiatives that encompass human rights as well as “compliance with

Rights Awareness All-Branch Promotion Headquarters and the Human Rights Awareness Promotion

laws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information

Committee members of each branch office. We work to foster a culture of respecting human rights

management” and “consideration for the environment.”by continuing to achieve 100% participation every year for the human rights awareness training

Sustainability in the Value Chain

held in the workplace. Other efforts include holding rank-based training, such as executive seminars,
publishing the latest information on human rights and related tools on our in-house intranet and■Respect for Human Rights in Sustainable Investment and Financing

making them always available for all employees. In addition to employees, we provide various

Giving consideration to environmental, social and governance (ESG) issues in investment andtraining tools to agents to help them provide human rights awareness training.

financing is becoming increasingly important from the perspective of improving long-term risk/

Sustainability Performance Data (Human rights training participation rate, etc.)

return.

•F ostering a Culture to Respect Human Rights by Soliciting and Awarding Human Rights-Related

Tokio Marine & Nichido places great importance on the social role and responsibilities that the

Slogans

insurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles

During Human Rights Week that takes place from December 4 to 10 every year, we solicit humanfor Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Financerights-related slogans from all employees and their families within Tokio Marine Group. The aim is

Initiative (UNEP FI). In April 2011, Tokio Marine Asset Management signed the United Nations-to facilitate an understanding of the importance of respecting human rights and raise human rights

supported Principles for Responsible Investment (PRI) initiative, accepting these principles as an asset

awareness in the workplace, at home and within local communities. We select excellent slogans andmanagement company. As an insurance firm that has taken ESG issues into account in its insurance

disseminate them through our in-house intranet, Group newsletters and posters to be put up in eachunderwriting, investment analysis and other actions, Tokio Marine & Nichido signed the PRI in August

workplace as an effort to instill and spread the awareness of respecting human rights.

2012. Through PRI and PSI related activities, Tokio Marine Group is strengthening its initiatives forhuman rights in investment and financing.

• Keeping the Human Rights Perspective in Daily Business Operations and Thoroughly Ensuring

Efforts for Sustainable Investments

Prevention of Discriminatory Practices
Tokio Marine & Nichido has in place a document inspection system to check for any expression■Supporting Initiatives for Reducing Human Rights Risk in Building Supply Chains(including illustrations) or wording undesirable from the perspective of human rights in its

In solving human rights problems such as forced labor and child labor that are spreading globally,

advertisements for customers as well as in its daily business operations. The system also performs arather than relying solely on initiatives by government institutions, there are increasing demands thatcheck to make sure the company does not obtain unnecessary personal information.

global companies take responsibility and respond to these problems throughout their entire supply
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Socialchains. There are also various instances in which inadequate handling of these issues causes a majordecline in the brand value of global companies and leads to product boycotts.

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Response to the Modern Slavery Act 2015 of the United
Kingdom and Modern Slavery Act 2018 of Australia

Accordingly, in fiscal 2017 Tokio Marine & Nichido formed a business alliance with CRT Japan, aspecified NPO, and has been providing support for initiatives for reducing human rights risk, such as■Modern Slavery Statement for FY2020

forced labor and child labor, which could occur within global companies’ supply chains that span the

Tokio Marine & Nichido has been publishing its statement every year under the Modern Slavery Act

world.

2015 of the United Kingdom. In 2020, the company also reported (registered) its modern slavery
statement to and with the Australian government under the country’s Modern Slavery Act 2018. Tokio

Tokio Marine & Nichido introduces CRT Japan to companies working to promote “responsible supply

Marine & Nichido will continue to report its modern slavery statement without fail, and together withchains.” These companies receive advice from CRT Japan and establish systems that aim to reduce

its employees and business partners, will implement initiatives to prevent slave labor and human

human rights risk throughout their entire value chain.

trafficking.
Tokio Marine & Nichido’s statement under the UK Modern Slavery Act 2015

Then, Tokio Marine & Nichido designs and provides custom-made insurance for companies that

Tokio Marine & Nichido’s statement under Australia’s Modern Slavery Act 2018 (Australian overnment’s

receive advice from CRT Japan. This insurance covers the additional costs of establishing crisis

online register site)measures when hidden human rights risks are discovered at second- and third-tier manufacturingsubcontractors overseas despite having already taken adequate measures for human rights risk when

Modern Slavery

building supply chains.

M odern Slavery refers to enslavement and servitude, all forms of forced labor and humantrafficking, etc. The International Labour Organization (ILO) reported in a 2014 survey that there
were approximately 21 million victims of forced labor worldwide (as of 2012) while annual illicit
profits reached US$150 billion (estimate), which shows that even in present times slave labor andhuman trafficking are serious social problems.

As a result, companies can use this insurance to cover various expenses needed for responding
quickly and accurately to prevent the occurrence of a major reputational risk when a human rights
issue arises in the supply chain. In the future as well, Tokio Marine Group will continue to support thebuilding of supply chains of global companies.

Company② Introduce CRT Japan③Advice on reducing
human rights risk in the
supply chain① Consultation

CAUX ROUND TABLE
Caux Round Table Japan(CRT Japan)

Alliance④Design custom-madeinsurance to cover humanrights risk

Tokio Marine Holdings• Modern Slavery Act 2015 of the United Kingdom
In March 2015, the British government enacted the Modern Slavery Act 2015 to prevent forcedlabor and other present-day slave labor as well as human trafficking. The act went into effect in
October 2015. Section 54 of the act requires commercial organizations that undertake business in
the United Kingdom and that have annual sales of £36 million or more to publish a statement ofsteps taken each fiscal year to prevent slave labor and human trafficking in their own businesses
and value chain (supply chain).
• Modern Slavery Act 2018 of Australia
Following the United Kingdom, the Australian government enforced the Modern Slavery Act 2018
in January 2018. The act requires entities based or operating in Australia, which have an annual
consolidated revenue of more than ASD 100 million, to report (register) every fiscal year on how
they assess risks of modern slavery in their operations and supply chains as well as actions toaddress these risks.

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Sustainability Library■Fostering a D&I Culture
Changing the awareness and behavior of each employee isessential in fostering a culture of D&I, and the entire Grouphas been undertaking various initiatives in this regard. Since
2017, for example, we have been holding the Tokio Marine

Tokio Marine Group believes that for us to further improve the quality of our products andGroup Diversity and Inclusion Forum for general managers,

services worldwide, we must develop all of our motivated and talented employees to thewhich deals with such topics as diversity management.

maximum of their potential regardless of gender, age, nationality, disability or any other

Simultaneously, we have been providing training on

attributes. Specific initiatives pertaining to the group-wide promotion of diversity and inclusion

unconscious bias and extended the scope of the training(D&I) include eliminating the gender gap, creating a workplace in which older employees andto all employees holding management-level positions inpersons with disabilities can take active roles as well as promoting employment regardless offiscal 2020. We also have a plan to extend the scope to all

nationality or race and facilitating mid-career recruitment and training of employees with diverse

employees in the future.

Group discussion at the Tokio Marine Group
Diversity and Inclusion Forum 2019

experience.
Since fiscal 2020, Tokio Marine & Nichido has been implementing a series of measures called “Boost
Diversity” under the slogan “Let’s change ourselves and let’s change others.” As a part of such efforts,
Diversity Policy

the company has been holding not only lectures on the theme of working together with diverse

Tokio Marine Group believes the power of its people is the driving force for realizing its vision of
becoming a “Good Company.” For the insurance business, which is said to be a “people’s business,”the people involved and the trust created by those people are the source of our competitive
advantage. We will promote diversity on a global basis to maximize the potential and facilitate theactive participation of some 40,000 employees worldwide regardless of gender, age, nationality or
disability, and strengthen our competitive advantage.

people to learn about the promotion of the employment of persons with disabilities and LGBT
issues but also a workshop for women in management-level positions to explore their own, uniqueleadership roles and a lecture on impostor syndrome for female employees. These measures havebecome an opportunity for individual employees to think about their own awareness and behavior.
Tokio Marine Group will continue to promote initiatives for fostering a culture of D&I.
■Eliminating the Gender Gap■D&I Promotion Structure

Tokio Marine Group regards the promotion of D&I as synonymous with its growth strategy. As such,

Tokio Marine Group established the position of the Group Chief Diversity and Inclusion Officer (CDIO)

the Group CEO has been stressing the importance of such efforts at various meetings and seminars inand Diversity Council in April 2021 to accelerate D&I-related initiatives and create an environment

the form of a top management message. Among matters related to D&I, we place particular emphasisthat enables all Group employees to leverage their diverse backgrounds and fully exercise theiron elimination of the gender gap and have been tackling this as a universal issue for the entire

capabilities. The Diversity Council is an advisory body chaired by the Group CEO and placed under hisGroup. We have been making proactive efforts over time to create an appropriate environment anddirect control. Under the leadership of the CDIO, the council will contribute to the sustainable growthpromote human resources development so that every female employee at each Group company canof the Group by discussing important D&I themes with members representing Group companies inautonomously build their careers and thrive in an even wider range of fields.

and outside Japan and promoting D&I while forming a consensus across the Group.

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Sustainability Library• State We Envision through Elimination of the Gender Gap

As a result of these initiatives, more than 500 women are currently holding management-level

Tokio Marine & Nichido has been striving to eliminate the gender gap in seeking to achieve a state

positions and playing active roles at Group companies in Japan. Tokio Marine Holdings has twoin which women commonly participate in every decision-making process. The company aims tofemale directors and one Audit & Supervisory Board Member, while Tokio Marine & Nichido hasrealize this state by encouraging each female employee to continue to grow while feeling motivated

two female Audit & Supervisory Board Members and five executive officers. Both companies are

to work and strives to improve the quality of its decision-making by inviting employees possessing

integrating diverse views into their corporate management.

diverse senses of value to take part in the process. The company’s efforts in this area are twofold.
One is to have women participate in every decision-making process, and the other is to increase the

In recognition of such group-wide efforts to eliminate theengagement of each and every female employee.

gender gap and performance in terms of results, Tokio Marine
Holdings was selected four times as a “Nadeshiko Brand” infiscal 2013, fiscal 2015, fiscal 2017 and fiscal 2018. Further, theAs for women’s participation in every decision-making
process, Tokio Marine & Nichido has set a quantitative target

Target30％

of increasing the ratio of women in management- andthe company has been stepping up its efforts to create
based on their willingness and capabilities. These include
role assignment and year-long on-the-job training (OJT )based on individual career visions, job transfers acrossstating that a group of male leaders dedicated to empowering
women would accelerate the active participation of women who shine as well as the vision of thehigher-level positions to 30% in fiscal 2030. Accordingly,
an environment where they can take up a new challengeGroup CEO announced his advocacy of a declaration of action

3.6％
2011

30% Club Japan established in May 2019.

9.5％

2021

2030

Ratio of women in management- and higher-level positions

departments and various training.

Tokio Marine & Nichido has earned the Diversity Management
Selec tion 100, an award sponsored by the Ministr y of
Economy, Trade and Industry (METI). For this award, METI
selects and commends “companies that have raised corporate
value through diversit y- oriented management.” Tok io

For increasing the engagement of female employees, the company has been implementing related

Marine & Nichido has earned this award based on highinitiatives, including the nurturing of an appropriate culture, in order to allow each person toregard for its efforts such as enabling numerous women to continually take active roles by helping

continue to move forward while upholding her vision of what she wants to become.

protect motherhood, enhancing systems for supporting child rearing and transforming the overall
roles of employees, and for promoting the employment of persons with disabilities while raising
consciousness of the principle of normalization.

• Eliminating the Gender Gap: Initiatives and Results

In addition,Tokio Marine & Nichido Career Service and Tokio Marine dR were granted “Eruboshi”

Aside from initiatives undertaken individually by Group companies, Tokio Marine Group as a whole iscertification by the Minister of Health, Labour and Welfare in April 2016 and January 2017,providing a variety of opportunities for female employees. In fiscal 2019, we launched Tokio Marine

respectively, as outstanding companies in terms of conditions related to promoting the active

Group Women’s Career College (TWCC), an internal program for female employees of Tokio Marine

participation of women. The certification has three stages depending on the number of assessment

Group companies in Japan. It provides the opportunity for willing and aspiring participants to thinkitems fulfilled and both companies received the top certification.

about and increase awareness of their own careers as they motivate each other and gain an insight

Sustainability Performance Data (Number of directors and managers)

into diverse values and philosophies.

Tokio Marine Group’s Data on Empowering Female Employees (PDF/76.2KB) (in Japanese)

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Utilizing Diverse Human Resources

disabilities. Based on its corporate philosophy to 1) be an organization that provides support instead■Promoting Active Roles for Older Employees

pride in and 3) expand opportunities for taking active roles, the company is focusing on creating an

Tokio Marine Group considers actively promoting the continued employment of older members
to be an important management issue in maintaining the sustainable growth of the Group as awhole. In addition to encouraging continuous self-advancement and changes in consciousness andbehavior on the part of employees themselves, the Group intends to provide fields of activity inwhich employees can utilize their past experience and strengths to generate new added value while
maintaining high levels of motivation.
■Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and to become a corporate group in which diverse
personnel work enthusiastically, Tokio Marine Group is promoting the employment of persons
with disabilities at Group companies and working to raise consciousness of normalization. Tokio
Marine Business Support Co., Ltd., a special subsidiary based on the Disabled Persons Employment
Promotion Law, is supporting Group development by providing services that include administrative
support, printing, logistics and commodity sales.
• Promoting the Employment of Persons with Disabilities through a Special Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting theemployment of persons with intellectual and developmental disabilities, and in March 2010, thecompany was the first in the non-life insurance industry to be approved as a special subsidiary under
the Disabled Persons Employment Promotion Law (343 employees as of June 1, 2021).

of being a support recipient, 2) be a company in which employees can have their dreams and takeenvironment in which employees can work enthusiastically with a sense of satisfaction. It also intends
to become a company in which everyone can grow through work while keeping a sense of gratitude
and remaining considerate to others.
Sustainability Performance Data (Rate of employment of persons with disabilities)
Tokio Marine Business Support (in Japanese)• Promoting Normalization
Tokio Marine & Nichido Systems has actively been seeking to promote normalization for persons withdisabilities by making areas barrier free, hiring physically challenged persons as IT engineers andhaving visually impaired persons provide in-house massage services.
From September 2009, the company has been running the internal café, Smile Café, and Smile OfficeService, which provides general administrative services such as producing name cards, making
printouts and digitalizing paper documents through members with disabilities. Smile Café is used byaround 250 people every day and is a place where employees can relax. It also sells bread and sweets
made at a nearby welfare facility. Smile Office Service is expanding the types of work it handles every
year and has gained the trust of employees.
By having general employees and members with disabilities work together, synergetic effects arebeing created in terms of cheering up each other and enhancing work satisfaction.
Tokio Marine & Nichido Systems (in Japanese)A total of 206 employees with disabilities (as of June 1, 2021), mainly persons with intellectual anddevelopmental disabilities who are considered to have fewer employment opportunities among
persons with disabilities, are working at the Tokyo head office and at the Nagoya, Osaka and Kyushu
branch offices. These employees are supporting Group companies by performing such operations asdata input and processing, document enclosure and shipping and printing.
Further, employees with disabilities started selling coffee as part of a welfare program to Tokio Marine& Nichido employees in 2017. Marking the fourth year of activity in 2020, the company has increased
the number of cafés to broaden the field of activities for persons with intellectual and developmental

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Fair Personnel System and Management
Tokio Marine Group aims to enhance employee satisfaction and motivation through a fair personnel
system and management. The Group also endeavors to realize a corporate culture in which all

Tokio Marine Group’s philosophy on human resources has been positioned as “Tokio Marine Group

employees respect human rights through various initiatives such as human rights training.

– Our People.” Based on this philosophy, we are working on the strategic development of diverse
human resources, both in Japan and overseas, toward the realization of a global insurance group.
The Group’s overall human resources development and utilization are managed by the Group■Stably Securing Management Personnel Possessing Global Management Capability
Tokio Marine Group works to realize employees’ diverse work styles and enhance their job satisfaction

Chief Human Resources Officer (CHRO), while the Board of Directors and Management Meeting of

mainly through a fair personnel system. Moreover, we respond to changes in the environment andeach Group company monitor the individual implementation status.

ensure appropriate management of personnel and labor risks. Through these initiatives, we strive toincrease productivity and corporate value.

Tokio Marine Group - Our People

The environment surrounding Tokio Marine Group, in particular, has been undergoing rapid changes,• Our people are the most important asset of our Group and a key driver of our Good Company

including technological advancements, globalization and demographic shifts. Consequently, it has

vision.

become increasingly important to accurately capture these highly uncertain changes in the external
environment and reflect them in corporate management. As a system to stably develop management• We aim to attract and retain the talent necessary in every aspect of our business to ensure we

personnel with high levels of expertise and management capability to respond to such significant

deliver safety and security to our customers and their communities.

changes on a global scale and drive the Group’s management, Tokio Marine Holdings introduced a
new personnel system in April 2019.

• Our people bring passion and a challenging spirit to their endeavors and we provide them

Sustainability Performance Data (Number of employees, basic employee data, etc.)

opportunities for career development and ongoing personal growth.
• Our people embody diversity and we value inclusion as a truly global company. We work hardto create a business environment where we can achieve our full potential as we continue ourendless journey to be a Good Company.

■Raising Employee Satisfaction Levels
Tokio Marine Group has created a group-wide platform for the implementation of a Group employee
attitude survey once each year. In fiscal 2020, the survey was given to 5,990 employees in 15
companies with individual companies such as Tokio Marine & Nichido and Tokio Marine & Nichido
Life conducting a similar initiative independently.
In place of its previous employee attitude survey, in fiscal 2020 Tokio Marine & Nichido started
using the Motivation Cloud service provided by Link and Motivation Inc. The service is designed toaccurately capture employees’ job satisfaction and motivation, in other words the status of employee
engagement, and support the timely implementation of effective measures. It also has a feature to
identify the status through a comparison with other companies. In the Best Motivation Company
Award 2021 hosted by Link and Motivation, Tokio Marine & Nichido was ranked second in the Large
Companies category.
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Although employee satisfaction levels are high on the whole throughout the Group, we are aiming
to further boost employee satisfaction by reflecting opinions of employees regularly gathered byeach company in overall management and personnel measures and by providing feedback related toorganizational management.
Sustainability Performance Data (Employee attitude survey results)■Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faithnegotiations and discussions with labor unions on a wide range of topics, from payroll, personnel
systems and occupational health and safety to management policies, to achieve sound corporate
growth and maintain and improve various working conditions of union members.
Sustainability Performance Data (Labor union participation rate)■Utilizing People Analytics for Strategic Work Force Planning
Tokio Marine Group needs to implement its strategic workforce planning more effectively andefficiently and accordingly, the opportunities of utilizing People Analytics are expanding. Tokio
Marine Group utilizes People Analytics for evaluating organizational busyness and analyzing
appropriate workforce allocations best suited for organizational sizes. It is difficult to fully rely on
People Analytics to implement strategic workforce planning at Tokio Marine Group. However, theeffectiveness and efficiency of its strategic workforce planning are improved by utilizing People
Analytics.
■Utilizing AI Technology for Recruiting and Hiring
Tokio Marine Group utilizes artificial intelligence technology for selecting interview candidates fromnew graduate applicants.

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Development of Human Resources
The power of our people is the driving force for protecting customers and local communities intimes of need as a “Good Company.” The Tokio Marine Group Spirit has been built up by overcoming
numerous adversities and constantly taking on challenges since our earliest days that focus on thefive areas of taking on challenges, openness and dynamism, customer orientation, social contribution(contribute to society and people) and a global perspective.
This spirit has been passed down over the generations and even now is the starting point forindividual ideas and the source of human resources with a high sense of purpose who boldly take onchallenges.
In addition, based on the Tokio Marine Group Spirit, we have fostered over many years a nurturing
culture in which both “individual employees” and “companies and organizations” grow and develop.
We are working to spread and pass down this nurturing culture to the entire Group with the aimof having our Group companies around the world work together on the development of humanresources.
■Aiming to Be a Company Where All Employees Continue to Grow
For Tokio Marine Group, people and the trust built up by those people are the source of all ourcompetitiveness, and thus human resources development is an extremely important theme. Each
Tokio Marine Group company is building skill development programs and personnel systems
appropriate for the characteristics of their respective businesses based on the Tokio Marine Group
Spirit.
As an example, Tokio Marine & Nichido aims to be a company where all employees continue to growand has accordingly been making efforts to develop human resources. The goal is to become acompany which provides customers with a sense of security, is selected by customers and constantly
grows, as stated in its mid-term business plan.
Specifically, Tokio Marine & Nichido meticulously aligns the career visions of individual employees,
what they want to become and their strengths and weaknesses. This is done based on the humanresources development cycle that uses regular interviews throughout the year between supervisors

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Sustainability Libraryand their subordinates as milestones. While assigning challenging roles that lead to the growth of■Example Case of Human Resources Development Program: “Cafeteria for Learning”

respective subordinate, the company provides continuous support for their growth and follows up on

Recently, along with changes in the working environment and working styles, knowledge and skills

their progress.

that employees should gain have become more diversified. Given such circumstances, Tokio Marine& Nichido has adjusted its approach toward human resources development. With the aim of realizing

Tokio Marine & Nichido also creates and provides an extensive range of programs related to humanfurther personal growth of employees under their individual initiative, the company revamped its

resources development, including broad training opportunities that respond to employees’ diverse

human resources development system, which had mainly consisted of uniform training programs

needs and career visions as well as e-learning and other learning tools. From the viewpoint of offering

based on years of service or position. The new system allows employees themselves to choose what

diverse growth opportunities, the company mainly sends young employees to short-term overseas

they need to learn from among various themes.

training programs and to business schools in Japan and abroad, universities in non-English-speaking
countries and other institutions on an ongoing basis.

More specifically, in April 2021 Tokio Marine & Nichido introduced “Cafeteria for Learning,” a new
training system for all its employees, comprising about 40 programs. Through the system, the*1 H uman Resources Development Cycle (Tokio Marine & Nichido):
Aiming for a Positive Cycle of Human Resources Development

company has enhanced a lineup of voluntary participation programs for employees to choose
from based on their career visions and strengths. In this way, the system is designed as a scheme toencourage their personal, self-motivated growth.
In response to the promotion of working from home and telecommuting practices, the system offers
more online programs to eliminate location and time constraints and ensure greater ease of learningfor employees. In keeping with changes in the business environment, the company has organized thesystem mainly with programs on digital transformation (DX), diversity & inclusion (D&I), management
and other elements that will be of particular importance for employees in coming years, and seeks
the growth of employees together with the company. With the system serving as a venue for diverse
employees across Japan to connect to and learn from each other, Tokio Marine & Nichido also intends
to further foster an open and free-spirited culture where they mutually support the pursuit of achallenge and growth.

Sustainability Performance Data (Employee training)*2 Domestic and Overseas Trainee System (MBA/LLM Course)This is a trainee system that solicits participants from among employees and provides those willing to take up the challenge ofthe opportunity to do so. The system sends employees to a Master of Business (MBA) or Master of Laws (LLM) program offeredby Japanese or overseas graduate schools, enabling them to gain specialized knowledge in the management, financial affairs
and legal fields and form a network with people outside the company, which will be useful for business in the future.

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Tokio Marine & Nichido has introduced the Project Request System that allows willing employees

TargetOverview

All employees

A seminar-style program by an external expert serving as a lecturer for the development of DX personnel. Designed to operate in conjunction with a separate
platform implemented internally, which uses an app to promote learning andcommunication, it nurtures human resources who can drive DX within Tokio
Marine & Nichido.

All employees

ProgramGovernance■Project Request System

Specific Examples of the “Cafeteria for Learning” Programs
Name

4

A program to work jointly with external members to solve issues facing NPOs. It
cultivates employees’ leadership through contribution to local communities andsociety while also encouraging them to practice our Corporate Philosophy in anenvironment that differs from their day-to-day operations.

A program in which young employees working for Group companies across theYoung employees ofworld get connected online, beyond national borders, to talk about the Group’s
overseas Group compavision and other topics. It aims to further advance D&I throughout the Group on anies across the world
global scale.

across Japan to take part in a project of the corporate departments at the head office as part of theirjob, while continuing to work for their own department. There are about 40 such projects in the firsthalf of fiscal 2021. By introducing and expanding the use of this system, the company aims to achieve
human resources development and other objectives shown below.
• Realize the challenging aspirations of employees on their own initiatives• Accelerate the speed of growth of employees and provide broader options for their future career
visions• Help employees to form a network of people and improve their expertise and skills through thepromotion of a project• Spur innovation and improve the quality of output by encouraging employees with diverse
capabilities to take part in a project■Job Request System

Overall Picture of “Cafeteria for Learning”

Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize theirown career vision. The company has introduced the Job Request System to support employees in

Cafeteria for Learning

forming and building their careers and to help strengthen the independence of employees basedon choice and self-responsibility. It is a key personnel system for maintaining and expanding theenergy of employees by allowing them to apply for jobs they want to try. In particular, locally based
employees in jobs not subject to relocation can take on the challenge of a new job in a different

Design own learning, learn together and take up a challenge first
Basic: Competencies each wants to demonstrate□ Packages of programs aimed to increase the repeatability of
employees’ thinking and behavior at a higher level□ Supports on-the-job training (OJT) while utilizing all types oflearning tools, including micro learning□ Divided into groups according to the degree of impact on theorganization of related processes, allowing employees to selecta desired program based on an interview with a supervisor
regardless of their positions“Independencexcooperation”
package“Driveorganization”
package“Manageorganization”
packagelocation, or continue working after changing localities due to reasons such as marriage or a spouse’sExpert: Fields for which each wants to gain deeper
knowledge and skills□ Programs on six strategic themes essential in achieving
employees’ and the company’s growth□ Allows employees to explore their own strengths and expertiseand participate in a program they want to learn in more detail□ Lineup and content to be updated as necessary according tochanges of the times and in the surrounding environment

Basic business skills(ability to think, language
proficiency, etc.)

Management(empowerment, etc.)

Cross-borderinteraction andcreativity(DX, D&I, etc.)

Independence interms of career(career plan, etc.)

Human resources
development

Organizational
development(coaching skills, etc.)(team dialogue, etc.)

relocation, by applying through the Job Request System (U-turn and I-turn transfers*).
*U-turn and I-turnU-turn transfers

An application type transfer in which employees in jobs not subject to relocation can take on
the challenge of new jobs outside the traditional framework with a temporary relocation on thecondition that they must return to their original localities

I-turn transfers

An application type transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a parent’s or spouse’s
relocation. Employees are able to relocate while maintaining their position in the company at thesame level of compensation.
*Not all employee relocation requests are approved.

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Additionally, when soliciting applicants for fiscal 2021 (for a transfer in April 2022) under the system,

Tokio Marine Group started the Global Job Rotation Program in fiscal 2011 from the perspective of

the company added the Remote Job Request option for employees who had not been able toactively utilizing motivated and capable overseas local talent. These and other initiatives are being

apply to the Job Request System because relocation was not possible for family reasons. The option

undertaken to develop and utilize highly professional human resources for each function in line

provides those employees an opportunity to take on the challenge of a new job by fully utilizing thewith expertise. The Group also provides a variety of development opportunities with the aim ofsystem of remote working without relocation.

broadening the horizons of this group of global human resources. This includes short-term overseas
training programs for Global Course third-year employees of Tokio Marine & Nichido, which started in

In addition to the Job Request System, the company offers employees the opportunity to declarefiscal 2012, and the dispatch of overseas trainees.

their wishes regarding job transfers and future career visions from the perspective of putting theright people in the right jobs based on their career visions and transfer wishes.
Sustainability Performance Data (Job Request System)

A specialized department to take charge of global human resources was established at Tokio Marine
Holdings to steadily promote these measures. At the same time, the company regularly holds the
Global Human Resources Conference by gathering the human resources department managers ofmajor Group companies to discuss measures to strengthen cooperation among human resources

Global Human Resources Strategy

departments, human resources development common to the Group, personnel strategies and other■Promotion of Global Human Resources Strategy

while actively incorporating the opinions and requests of Group companies around the world.

Amid the increasing importance of overseas business, Tokio Marine Group considers it essential tomatters. Going forward, the company will continue to promote the global human resources strategy

build a human resources base that supports development into a global insurance group through the■Securing Human Resources Who Will Lead the Future

hiring and developing of diverse human resources at Group companies around the world. To achieve

Tokio Marine & Nichido provides internships for participants to experience its various businesses inthis goal, we formulated a global human resources strategy and have been promoting various

the actual workplace.

measures on an ongoing basis since 2012.
The company creates an internship program for each workplace accepting students. Each program
offers a menu of activities, such as participating in a meeting with outside parties, an online office

Pillars of Tokio Marine Group Global Human Resources Strategy❶ Develop Global Leaders❷ Develop highly professional human resources for each function in line with expertise❸ Expand the base of the global talent pool

❹ Establish systems and infrastructure to spread the Company’s Corporate Philosophy

tour, roundtable discussions with diverse employees of different backgrounds, web conferenceswith employees working overseas and case studies through group work. In fiscal 2020, the company
offered, mainly online, a three-day premium internship in seven cities across Japan and a two-day
internship at branch offices nationwide, and accepted a total of some 1,300 students. Tokio Marine& Nichido’s internship programs are highly appraised by students, job placement media and otherparties as an “internship that encourages the growth of participants,” as it requires high levels of input
and output.
Tokio Marine & Nichido will continue to provide opportunities for participants to resolve issues andFor “Develop Global Leaders,” we are implementing a number of measures aimed at development that

explore new solutions through workplace experiences and exchange with employees, and contributeinclude training for Global Leader candidates selected from Group companies worldwide. In addition,

to the development of future generations.

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Tokio Marine Group has been striving to transform working styles with the aim of driving sustainablegrowth of the Group and employees by having diverse human resources work with high productivity.
■Initiatives in Pursuit of Highly Productive Working Styles
Tokio Marine Group is pushing ahead with various initiatives in pursuit of highly productive working
styles in order to provide even higher added value to customers.
As examples, Tokio Marine & Nichido initiated Go Go Challenge Day (employees finish work at 5:30
p.m. or within seven and a half hours of actual working once per week) and Season Challenge (alllights off and employees finish work at 8:00 p.m. for one month four times a year) so as to establish
the custom of each employee controlling his or her own work hours independently. In doing so, thecompany aims to achieve 100% execution of these working practices.
In addition, we allow the use of a dedicated app that enables the confirmation, sending and receivingof company email from the individual’s mobile device when on the move or with a client. From an
infrastructure perspective, we provide company mobile devices, and from a system perspective,
home and mobile working are given as options to all employees without imposing a limit on theallowed number of times. We aim to ensure that diverse personnel can work at high productivity
levels by establishing an environment in which people are free to choose work location and work
times.
By encouraging each employee to effectively utilize the extra time created through these initiatives
for personal growth (higher motivation to work, better health and enriched life) and linking theirpersonal growth to higher added value we provide to customers, we aim to achieve sustainablegrowth of both the Group and employees.
Sustainability Performance Data (Annual average actual working hours)

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Sustainability Library■Personnel Systems Enabling Diverse Employees to Work with Independence
To support the realization of diverse working styles for each employee, Tokio Marine Group
companies have established a range of systems including the introduction of a system enabling
employees to flexibly change daily working hours (working hours free choice system) as well as
childcare and nursing care leave, volunteer work leave and special consecutive paid holidays. In
particular, Tokio Marine & Nichido aims for 100% of employees to take special consecutive paid
holidays, which allows them to take five consecutive days off for any reasons. In addition, thecompany added considerable flexibility to the operation of the working hours free choice system
in April 2021 and made the nursing care leave and leave to care for sick or injured family members
available in the unit of hours in January 2021, thereby setting up an environment where employees
can work with even greater flexibility.
Through these systems, each employee has the ability to choose the best working style to fit thecircumstances he or she has been placed in. This has enabled us to create an environment in which
employees with diverse values and a variety of experiences, including childcare and nursing care, cancontinue to make a meaningful contribution.
Sustainability Performance Data (Nursing care leave system)* I-turn transfers: An application type transfer in which employees in jobs not subject to relocation can continue working after
changing localities due to reasons such as marriage or a parent’s or spouse’s relocation.

■Support for Balancing Work and Childcare
Tokio Marine Group supports the balance between work and childcare at each Group company. In
recognition of proactive initiatives for employees’ childcare support , Tokio Marine & Nichido, Tokio
Marine & Nichido Life, Tokio Marine Millea SAST, Tokio Marine dR, Tokio Marine & Nichido Systems,
Tokio Marine & Nichido Medical Service,
Tokio Marine & Nichido ANSHIN 110 and
Tokio Marine Asset Management were
granted the Next Generation Certification(Kurumin) subsequent to accomplishing
the General Business Owner Action Plan
based on the Next Generation Nurturing
Support Measures Promotion Law by the
Minister of Health, Labour and Welfare.
Of these companies, Tok io Marine &Tokio Marine & Nichido

Tokio Marine & Nichido
Tokio Marine & Nichido
Systems

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Nichido and Tokio Marine & Nichido Systems have been accredited with the Platinum Kurumin for

Tokio Marine & Nichido also provides its employees with "Mama Mentor" system that creates anintroducing and utilizing systems that support both work and childcare and maintaining these efforts

environment where a new mom employee can easily consult with a senior mom employee on

at a high standard.

balancing work and childcare.

Tokio Marine & Nichido has established the “mama & papa career advancement support system” as

In recognition of these systems and the company’s other proactive initiatives for employees’ childcarea system backing the growth of employees wanting to work and advance their careers while raising

support, Tokio Marine & Nichido has received the following awards thus far.

children. Specifically, we have set up systems that go above and beyond what is mandated by law
and support measures realizing a smooth return to work as well as a good balance between work andchildcare. The number of people using these systems is increasing every year.
• A special paid leave system up to 2 weeks before maternity leave in excess of legally required

Date

Sponsor

July
2015

Gunma
Prefecture

System of certifying dynamic “G Companies” in Gunma
Prefecture in fiscal 2015

Gold certification

October
2015

Kobe
City

System of commending enterprises encouraging active
engagement of both male and female employees in fiscal
2015

Selected by Kobe City as anenterprise encouraging active
engagement of both male andfemale employees

April
2016

Osaka
City

System certifying leading companies in empowering
females in Osaka City

Selected as a 2-star Ikumen
certified company

January
2017

Aichi Prefecture

System certifying companies empowering females in Aichi

Certified by Aichi Prefecture as acompany empowering females

July
2017

NagoyaCity

System certifying companies promoting a good work/lifebalance in Nagoya

Certified by Nagoya City as acompany promoting a goodwork/life balance

February
2018

Gunma
Prefecture

System of certifying dynamic “G Companies” Goldcertification in Gunma Prefecture

Outstanding award for being
an excellent workplace for fiscal
2017

minimum• A childcare leave system up until the child turns one year and two months, as a general rule, that
may be extended up to two years depending on circumstances• A shortened work hours system that can be used from pregnancy to the end of the fiscal year when
the child is in the third year of elementary school• A paid parental leave 5 days from the start of paternal leave in excess of legally required minimum• A paid parental leave up to 7 days before the spouse gives birth in excess of legally required
minimum• I ntroducing a system allowing the viewing of company information from home during childcare

Category

Award

leave
• Implementing a telecommuting system for all employees• Holding seminars and opinion exchange meetings for system users and their superiors and partners■ Childcare Facilities and Contributions
Tokio Marine & Nichido lends out a part of its facilities as a childcare facility that can be used by its
employees.
In order to support the creation of an environment where work and childcare can be balanced early
on after childbirth, Tokio Marine & Nichido provides its employees with “Childcare Concierge Service,”
a consultation service for finding a childcare facility that suits each employee.

Iwate PrefecSystem certifying companies empowering females in Iwate
ture

Certified by Iwate Prefecture
as a company empowering
females

February
2019

Toyohashi
City

System certifying and awarding companies supportingchildcare in Toyohashi City

Certified by Toyohashi City as acompany supporting childcare

February
2020

Gifu Prefecture

System certifying excellent companies promoting a goodwork/life balance in Gifu

Certified as an excellent
company

March
2020

Shiga
Prefecture

System certifying companies promoting a good work/lifebalance in Shiga

Certified as an excellent company

April
2018

* Listing of awards received in the past six years

Tokio Marine & Nichido provides its employees with services that allow each employee to use oneof approximately 800 affiliated childcare facilities, babysitters and other services nationwide at a

Sustainability Performance Data (Retiree rehiring system, maternity leave system, etc.)

discounted rate.
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Promoting Health and Productivity Management

Promoting Health and Productivity Management

Maintaining and enhancing the physical and mental health of our employees, the driving force◉ Tokio Marine Group’s Health and Productivity Management Visionenabling us to continue as a company that provides safety and security to customers and is

Tokio Marine Group regards employees as one of our most valuable assets and their health as atrusted and chosen by customers, is a critical theme of the utmost priority.

critical management issue. We seek to ensure the physical and mental health of employees so thatthey can work enthusiastically with higher levels of satisfaction and motivation, support health

Each Tokio Marine Group company has been making efforts to create an environment in which

promotion efforts of customers, local communities and society as a whole and help to resolve related

employees can work with enthusiasm by providing both physical and mental healthcare for itssocial issues. By doing so, we ultimately aim to achieve the Group’s sustainable growth.

employees.

Tokio Marine Group’s Health and Productivity Management Vision
Efforts toensureemployeehealthPreventing disease
aggravation (measures for
employees with anomalies inhealth checkup results)

Expanding the scopein line with changes inhealth issues

Preventing lifestylerelated diseases (behavior
change)Achieving sustainablegrowthContributing to resolving
related social issues

Every employee being healthy both physically and mentally

Impacton theorganization

Higher employee satisfaction andmotivation (work engagement)
Work stylereform (creating
an appropriate
environment)

Organizational vitalization

Reducing the burden as a caregiver to help employees balance
work with family care

Better businessperformance and higher
corporate value andstock price

Promoting changes in the organization

Impact onExternal
evaluation

Higher brand image

Favorable effects on recruitment

Group-wide implementation (through interaction between Group companies in Japan and those overseas)

Corporate Philosophy and Tokio Marine Group Wellness Charter

Establishing health andproductivity management as acorporate culture to support
growth as a “Good Company”

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Sustainability Library◉ Tokio Marine Group Wellness Charter◉ Relationship between Tokio Marine Group’s Health and Productivity Management
Vision and Health-Related Measures

In order to instill Tokio Marine Group’s vision of and thinking behind health and productivity

Tokio Marine & Nichido considers there are two axes to the kind of health it pursues through its

management throughout Group companies in and outside Japan, we have formulated the Tokio

health and productivity management efforts, namely the health of individual employees and theMarine Group Wellness Charter as health-related guidelines for employees. To disseminate the charter

health of the organization. Accordingly, the company has established the following four items as its

to Group companies overseas, we created both Japanese and English versions.

ultimate health-related target indexes and defined numerical targets for three of them. It is necessary
to implement measures to reduce absenteeism related to non-occupational illness or injury. Equallyimportant is creating systems and a corporate environment that enables employees to take time off
when necessary. These elements are vital in developing workplaces that enable employees to thriveand have long careers. For this reason, Tokio Marine & Nichido will focus on the analysis of factors
without setting specific targets for the time being.
Ultimate health-related target indexes

Health ofindividual
employees

Health ofthe organization

Targets for 2023

Improvement in presenteeism*1

63.0

Improvement in absenteeism—

Enhancement of work engagement*2

2.75

Enhancement of the organization’s vibrancy level*2

3.00*1 Absolute presenteeism identified by the WHO Health and Work Performance Questionnaire (WHO-HPQ) (maximum: 100)
*2 Responses to employee questionnaires (maximum: 4.0)

For the four indexes, Tokio Marine & Nichido collaborated with the Health Insurance Association
Tokio Marine Group Wellness Charterand analyzed health-related data, including the results of health checkups. It has been shownthat presenteeism, absenteeism, work engagement and the organization’s vibrancy level are all

Declaration of Health and Productivity Management
Tokio Marine & Nichido, a major Tokio Marine Group company, is promoting an array of initiatives
under its Declaration of Health and Productivity Management, which states that employees represent
the most important driving force in becoming and continuing to grow as a “Good Company” chosen
by customers, and that Tokio Marine & Nichido proactively seeks to maintain and promote thephysical and mental health of employees and their families.

statistically related to lifestyle-related disease risk, mental health risks and the work environment.
Tokio Marine & Nichido has always worked to promote health through four priority measures. They
are “measures to promote health” based on a population approach to improving lifestyle habits;“measures to prevent lifestyle-related diseases” that prevent the aggravation of lifestyle-relateddiseases and encourage various types of health checkups; “measures to realize a better working life,”
which include mental health measures; and “measures to enhance health literacy” that constitutethe basis for all health-related behavior. As the analysis of data has confirmed that these efforts
contribute to the enhancement of individual and organizational performance, these health-related
measures have taken on increased importance.
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Relationship between Tokio Marine Group’s Health and Productivity Management Vision and Health-Related Measures
Effects of health investment

Health investment(measures)

Indicators for employees’
awareness and behavior
changes

Indicators for ultimate health-related targets

Management issues to beresolved throughhealth and productivity
management“Get Healthier” Initiative

Measures to promote health

Health Promotion Months(“My Challenge” program: individual efforts)(“Our Challenge” program: organizational efforts)(Holding health-related seminars)

Health support for women(Cancer examinations for women)(Holding health promotion seminars for women)(Setting up a Mothers’ Room)Measures to prevent secondhand smoke(No smoking during working hours)(Reducing smoking areas)(Electronic distribution of newsletters encouraging no smoking)Individual
Enhancing health literacy(Employee questionnaire)

Improving presenteeism
Improving lifestyle habits(Periodic health checkups and checkups for lifestyle-related diseases)(Cancer examinations)(Encouraging employees to receive secondary examinations)

Measures to prevent disease aggravation
Follow-up after health checkups(Giving health guidance to obese employees and employees
showing anomalies in health checkups)

Specific health guidance(Programs to improve lifestyle habits)(Promoting line care efforts,
measures for early detection and treatment)(Interviews with new employees)(Providing support to employees with a high stress level)(Supporting return to work and preventing relapse)

Measures to accommodate new work styles(Promoting “Our Future Project” and teleworking, etc.)(Establishing work rules and infrastructure)

Measures to help employees balance workwith medical treatment(Collaboration among employees, their superiors,
industrial health staff and external organizations)

Measures to improve work engagement levels

Maintaining and promoting
physical health(Rate of employees maintaining
appropriate BMI)
(Rate of anomalies inhealth checkups)(Rate of employees athigh risk of diseases)(Subjective views of own health)

Improving medical
treatment status(Rate of employees continuously
receiving treatment)(Rate of employees not receiving
treatment)

Support for stop-smoking efforts

Mental health measures

Measures to realize
a better working life

(Number of employees participating invarious initiatives)(Rate of employees with dietary
habit-related risk)(Rate of employees with sleeping
habit-related risk)(Smoking rate)(Preventing aggravation of high blood pressure and diabetes)(Stop Smoking Course)(Subsidies for outpatient treatment to stop smoking)

Increasing the rates of
employees receiving various
health checkups andexaminations(Rate of employees receiving periodic
health checkups and checkups forlifestyle-related diseases)(Rate of employees receiving cancer
examinations)(Rate of female employees receiving
cancer examinations)(Rate of employees receiving secondary
examinations)

Increasing awareness andefforts for work style reform(Results of employee questionnaires onwork style reform)(Total overtime hours)

Maintaining and promoting
mental health(Number of employeeswith a high stress level)(Number of workplaces
with a high stress level)(Job satisfaction levels)

Check by attribute(gender, age, position,
department, etc.)

Improving absenteeism(absence rate and rate of
employees on leave)
Check by attribute(gender, age, position,
department, etc.)

Improving individuals’
work engagement

Social value
Contributing to the resolution ofissues in local communities
and society;Supporting health and productivity
management of corporate
customers and agentsHigher employee
satisfaction and motivation

Check by attribute(gender, age, position,
department, etc.)

More active roles of women

Organizational vitalization

Improving working
conditions(Number of employees
working long hours)(Paid leave taken)

Regards employees as one ofits most valuable assets andensures the physical andmental health of employees
and their families so that they
can work enthusiastically

Organization

Higher productivity

Corporate value
Achieving sustainable growththrough higher market value andbrand value

Improvingorganization’s
vibrancy level(Implementing “Discovery Time” initiative to consider
what employees aspire to and how they want to work)(Measures to remedy stiff shoulders and back pain)(Holding seminars, setting up a counseling desk andencouraging employees to take paid leave)

Measures toControl Infectious
Diseases(Providing learning tools)(Encouraging employees
to take relevant
certification tests)(Electronic distribution ofhealth information
newsletters)

Measures to prevent
lifestyle-related diseases

Health checkups (examinations)

Measures to enhance health literacy

Tokio Marine Group Wellness Charter and
Declaration of Health and Productivity Management(Health declaration through “Get Healthier” Initiative card)

Measures to prevent infection(Various measures to prevent infection)(Promoting working from home)

Countermeasures against infection(Health management)(Measures to prevent the spread of infection)* The chart shows a simplified view of the relationship between each item of healthinvestment (measure) and investment effects for ease of understanding.

Group-wide implementation (through interaction between Group companies in Japan and those overseas)

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Overseen by the Group CEO, our efforts to promote health and productivity management are ledby the Group Chief Wellness Officer (CWO), who is also the Group Chief Human Resources Officer(CHRO), and the Wellness Promotion Team set up within Tokio Marine Holdings. We are also making
collaborative health promotion efforts jointly with the Health Insurance Association.

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Health and Productivity Management / Occupational Healthand Safety Initiatives and External Evaluation◉ Efforts to Ensure Employee Health
For its efforts to ensure employee health, as described in Tokio Marine Group’s Health andProductivity Management Vision, Tokio Marine & Nichido has defined the following priority measures

Additionally, with the aim of extending efforts to ensure employee health to all employees working

based on “Data Health” plans created in collaboration with the Health Insurance Association as well as

across Japan, Tokio Marine & Nichido has established a system of collaboration between industrial

the results of analysis of health checkup and various other health-related data.

health staff (including industrial physicians and public health nurses) stationed at 46 locations
nationwide and key persons appointed in each workplace respectively for human resources skills• Measures to Enhance Health Literacy

development and health promotion. Using this Tokio Marine & Nichido’s effort as a benchmark, we

We regard health literacy as a basis of health actions and work to raise the level of health literacy

are implementing a similar system in other Group companies in a phased manner.

among employees so that they become mindful of their own health and that of people around them,willingly learn about health measures and voluntarily make health promotion efforts.

Group CEO,
Tokio Marine Holdings• Measures to Promote Health
We believe ongoing efforts by employees themselves are essential in maintaining and promoting
their health. We strive to enhance the health of all employees by implementing measures to support

Group Chief Wellness Officer(CWO)

their efforts, providing necessary tools and encouraging individual and organizational efforts.

Wellness Promotion Team,
Human Resources Department

Health Insurance Association• Measures to Prevent Lifestyle-Related Diseases
A lifestyle-related disease is a health issue that greatly affects both the current life of an employee
and his or her life after retirement. As an effort to prevent the onset and aggravation of lifestyle-

Tokio Marine & Nichido

Group businesscompany

Group businesscompany

Group businesscompany

related diseases, we proactively provide support by industrial health staff as necessary based on the
results of health checkups.
• Measures to Realize a Better Working Life

Wellness Promotion Office, Human
Resources Planning Department(industrial health staff)

In order to ensure the physical and mental health of employees, attention needs to be paid not only
to the health status of individuals but also to factors affecting it, such as the workplace environment
and their attitude toward work. We implement mental health measures led by supervisors in each

Human resources skills
development key persons
and health promotion key
persons in each workplace

Human resources skills
development key persons
and health promotion key
persons in each workplace

Human resources skills
development key persons
and health promotion
key persons in each workplace

workplace and industrial health staff and help employees balance work with medical treatment so as
to enable them to work with vitality and with a higher level of work engagement and lead a fulfillinglife.

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Social• Measures to Control Infectious Diseases
We take thorough measures to prevent infection, implement countermeasures against infection andencourage vaccination to protect employees from influenza, COVID-19 and other infectious diseases
in order to minimize their impact on the continuity of our business operations.

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Sustainability Library◉ Examples of Major Health Measures■“Get Healthier” Initiative[Goals]Reduce the number of employees facing imminent lifestyle-related risks. ⇒ Increase the numberof employees with healthy BMI value. ⇒ Reduce the number of employees with lifestyle-relateddiseases. ⇒ Improve presenteeism and absenteeism.

Employees’ efforts along with company’s health measures
Measures to promote health
Individual and organizational efforts forhealth maintenance and promotion“Get Healthier” Initiative
Health Promotion Months

Measures to prevent
lifestyle-related diseases
Avoid future health risks and reduce rate ofpeople with tendency toward these diseases

Health checkups (examinations)
Measures to prevent disease
aggravation
Follow-up after health checkups

Health support for women
Measures against
secondhand smoke[Details]
Measures to realize
a better working life

Measures to control
infectious diseases

Mental health measures

Prevent infection

Accommodate new work styles

Countermeasures against infection

Specific health guidance

Help employees balance workwith medical treatment

Anti-obesity programfor younger employees

Work engagement

Support stop-smoking efforts

Measures to enhance health literacy

Provide learning tools

Encourage employees to takevarious certification tests

Comply with laws

(Industrial Safety and Health Act, Labor Contract Act, Labor Standards Act, Act on the Protection of Personal Information, etc.)• Legal Compliance
The Industrial Safety and Health Act, Health Promotion Act and other relevant laws and regulations
form the basis of all our initiatives in this area. We comply with these laws and regulations inevery aspect, from conducting periodic health checkups and stress checks to protecting personal
information.
Each Group company has established an industrial safety and health management framework inaccordance with the Industrial Safety and Health Act to fulfill its obligation to ensure the appropriate
consideration of safety. Specifically, Group companies appoint an industrial physician and healthofficer and set up a health committee at each domestic business site with more than 50 employees.
The committee, composed of an industrial physician, health officer, persons in charge of healthmanagement and persons selected from the employee labor union, meets once per month todeliberate on measures for physical and mental health maintenance and promotion and improving

This is an all-participation health promotion initiative designed to enable employees to maintainand promote their health. As part of this initiative, we have been holding the Health Promotion
Months campaign in every October and November for more than 30 years since 1990. We have also
been working to increase the rate of participation and achieve better effects in improving lifestyle
habits by making adjustments to how we conduct the initiative. Adjustments to date include
providing menus of activities (“My Challenge” and “Our Challenge” programs) to support individual
and workplace efforts, respectively. We have also appointed health promotion key persons in each
workplace and introduced a web-based version. Furthermore, we organize a President’s Award
program and have introduced an AI-based health app course. In fiscal 2020, we started providing acourse to learn lifestyle habits suited for the times of COVID-19.
[Benefits]
Statistical analysis has confirmed that participants of the various “My Challenge” courses tended tobenefit from improvements in lifestyle habits related to the corresponding course they participatedin. For example, many employees who
participated in the Walking Course in
fiscal 2018 saw improvements in their
physical activities and exercise habitsat the time of health checkups conducted in the following year (Figure 1).
Also, participants in the Sleep Improvement Course showed an improvementin their sleeping habits in the following
year and participants in the Eat Break-the workplace environment as well as measures for preventing health disorders, including thosefast Every Morning Course improved

resulting from overwork.

their eating habits.

Figure 1: Potential for improvements in participants’ exercise
habits in the following fiscal year’s health checkup
Compared with employees who did not participate in any of the “My Challenge”
courses, participants of the Walking Course, “My Exercise” Course and Stop
Smoking Course were 1.77 times, 3.63 times and 2.38 times, respectively, more
likely to show an improvement in their exercise habits.

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Additionally, many obese participants[Future initiatives]in the Radio Calisthenics Course and “My

According to an employee questionnaire, approximately 90% of participants in fiscal 2019 were

Exercise” Course (a course that partici-“satisfied” or “somewhat satisfied” with the “Get Healthier” Initiative. Going forward, we will also

pants set their own exercise goals) wereconsider ways to present data demonstrating the benefits of participating in the initiative as anshown to reach a desirable weight in

effective means of preventing lifestyle-related diseases. In this way, we will exercise ingenuity to

the following fiscal year’s health check-ensure that employees are able to voluntarily, as opposed to passively, participate in the initiativeup. In this way, participation in the “Myand have fun, which in turn is expected to improve the satisfaction level of participants.

Challenge” program has proved to be aneffective means to not only improving
lifestyle habits but also decreasing obesity (Figure 2).

Figure 2: Likelihood of an obese employee to reach a desirable
weight in the following fiscal year’s health checkup■Measures for Employees at High Risk of Lifestyle-Related Diseases

Compared with employees who did not participate in any of the “My
Challenge” courses, participants of the Radio Calisthenics Course or the “My
Exercise” Course were both 1.4 times more likely to reach a desirable weight.

[Goals]Increase the percentage of employees getting medical treatment while reducing the percentageof employees not getting medical treatment. ⇒ Reduce the percentage of high-risk employees. ⇒The “Our Challenge” program, which encourages participation per organization, has been shown

Improve presenteeism and absenteeism.

to be an effective means toward improving lifestyle habits. Many participants in the Lose Weight
Course saw their eating habits improve while employees participating in the Walking Course were

[Details]

shown to have improved in their physical activity habits. Results of data analysis suggest that the “Get

We conduct an interview by an industrial physician with all applicable high-risk employees and

Healthier” Initiative is effective in preventing presenteeism and work engagement from getting worse

encourage appropriate medical treatment and behavior change by recommending medical

and is expected to both reduce lifestyle-related disease risks and increase productivity.

consultation, collaborating with their primary doctors and providing health guidance through publichealth nurses. We follow through until there is an improvement in their data. We set a predeterminedthreshold for blood pressure and blood sugar levels and categorize high-risk employees according

Cost Effectiveness of the “Get Healthier” Initiative
According to the data analyzed by Tokio Marine & Nichido,
employees who had below average presenteeism infiscal 2017 fared even worse in fiscal 2019. In contrast, theworsening of the presenteeism was kept in check by 25.5%
for approximately 1,500 employees who participated in the“My Challenge” program of the “Get Healthier” Initiative fortwo consecutive years in fiscal 2017 and 2018.
If the positive change in the presenteeism of these 1,500
employees was converted into a monetary value, its costeffectiveness amounts to about 160 million yen annually,
even with the deduction of the costs incurred by their
participation in the “Get Healthier” Initiative. The findings
showed that the “Get Healthier” Initiative, which is a
population approach with a relatively low per-employee
cost, was actually very cost-effective for a specific groupof employees. We will continue to formulate effective andefficient measures through the analysis of cost effectiveness.

Expenses for implementing
the initiative for employees
who participatedin the “Get Healthier”
initiative for two years
Approx. 1.1 million yen

to age, whether they have undergone treatment and other criteria. After that, we decide theEffect of preventing
the worsening ofpresenteeism

intervention methods that are most necessary for the employees in each category.

Approx. 160 million yen

Moreover, the results of multi-year analysis on health checkup data revealed that 50% of employees
showing high blood pressure (levels II and III in some guidelines) did not apply to these levels in
the previous year. To prevent aggravation and suppress an increase in the number of employees
developing higher blood pressures, our public health nurses are providing health guidance anddisseminating related information via e-mail to employees with level-I high blood pressure.
Figure 3: Cost effectiveness of the “Get Healthier”
Initiative
The worsening of the presenteeism was kept in check forapproximately 1,500 employees who participated in the“Get Healthier” Initiative for two consecutive years. The
benefits (approx. 160 million yen) greatly outweighed
the expense of implementing the initiative for these
employees (approx. 1.1 million yen).

[Benefits]
In fiscal 2018, 63.8% of employees with high blood pressure and 42.5% of employees with high blood
sugar levels were diagnosed as not having symptoms in the following fiscal year (Figure 4).

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Sustainability Library[Future initiatives]
An analysis of presenteeism factors indicates that risks related to obesity and eating habits canaggravate the presenteeism. The anti-obesity program for younger employees is thus expected toindirectly improve the presenteeism. The program in fiscal 2020 was suspended due to the COVID-19
pandemic, but it will be resumed in fiscal 2021.

Figure 4: Percentage of employees who participated in measures to address high-risk
conditions in fiscal 2018 who showed improvements in the following fiscal year

[Future initiatives]
With the average age of our workforce rising, measures to aid high-risk employees are becoming
increasingly important. Looking ahead, we will continue to implement two-pronged measures to◉ Other Health-Related Measures■Health Support for Women[Applicable priority measures]
Measures to promote health; Measures to enhance health literacy

provide support for the health of our workforce. One is to arrange an intervention to aid high-risk
employees and another is to prevent an inflow of more employees into the high-risk group so that

[Details]

employees can thrive over long careers.

Our measures to support the health of female employees include holding seminars, providing■Anti-Obesity Program for Younger Employees

a variety of related information and establishing a hotline dedicated to receiving health-related
consultations from female employees.

[Goals]Reduce the percentage of employees at risk of obesity due to exercise and eating habits. ⇒ Increase

In fiscal 2019, we invited an outside expert specialized in the management of working women’s

the percentage of employees maintaining a desirable BMI. ⇒ Reduce the percentage of high-risk

health to give a seminar on supporting women’s health. The seminar was held with the participation

employees. ⇒ Improve presenteeism and absenteeism.

of all employees via our corporate satellite network (CSN). In fiscal 2020, we held multiple online
seminars on practicing mindfulness as part of a stress management program.

[Details]
The program is designed to help younger employees below the age of 40 to reduce weight to a

Regarding the examples of providing a variety of information, we send internal notifications,desirable level. It started in fiscal 2013 and the total number of participants up to fiscal 2019 has

individual notices of an upcoming health checkup and e-mail messages as a means to encouragereached approximately 1,500. Over the course of the three-month program, participants work tofemale employees to receive examinations for breast and uterine cancers. In an effort to increase theirchange their lifestyle habits, including diet and physical exercise, to reduce weight and countermotivation to receive the screening, we include in these notices various data, such as the prevalence

metabolic syndrome.

and mortality of these cancers; the cure rate following early detection; screening rate by age group;
and Q&As about cancer examinations. By sending related information to all employees, we intend to[Benefits]communicate and facilitate an understanding of our health support measures for female employees

Of the participants in fiscal 2019, 88.7% completed the program and 70.7% succeeded in losing

in the hope that they provide an opportunity for employees to think about the health of women

weight, which showed the program was very beneficial. Additionally, 56.0% and 38.3% of participantsaround them, including families and colleagues. Besides providing information, we set up a hotline

improved their eating habits and their exercise habits, respectively. It is expected that the participants

dedicated to receiving health-related consultations from female employees so that they can feel atwill continue losing weight even after the end of the program.

ease in seeking advice.
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The “Get Healthier” Initiative, a part of the Health Promotion Months project, includes the Women’s

between worsening mental health and absenteeism, we will continue to implement the plan-do-

Health Course that focuses on health issues unique to women, promotes efforts to maintain the

check-act (PDCA) cycle and help employees work with enthusiasm.

balance of physical and mental health and provides opportunities to improve the everyday habits offemale employees.

■Creating a Comfortable Workplace Environment[Applicable priority measures]

In addition, Tokio Marine & Nichido set up a Mothers’ Room within its head office where many female

Measures to realize a better working life

employees are working. It is a space used by female employees for lactation or resting when they are
not feeling well because of a hormonal imbalance. It has been well received as a comfortable space,[Details]

and it also fulfills the need to return to work early after giving childbirth.

Tokio Marine Group is not only satisfying various standards stipulated under laws and regulations
related to the workplace environment but also promoting the creation of a comfortable workplace■ Mental Healthcare

environment that takes into consideration lighting, noise, ventilation, temperature, humidity and[Applicable priority measures]

other ergonomic aspects. At the same time, we are working to prevent health problems caused

Measures to realize a better working life

by sedentary work by installing stand-up meeting spaces and other office facilities to increase theamount of physical activity and encouraging employees to have a break standing up.

[Details]
Each Tokio Marine Group company actively promotes mental health measures as we recognize the

Further, we are committed to increasing job satisfaction as part of efforts to improve our workplaces.

importance of pursuing the maintenance and improvement of employees’ mental health in terms ofAs an example, Tokio Marine & Nichido established the “Our Future Project” to encourage the use of

corporate management. Specific efforts include setting up a mental health counseling desk and using

digital technology to streamline work and realize new work styles. The company is taking concerted

stress checks to promote self-care and analyze issues at an organizational level in order to maintainefforts to eliminate the use of paper and seals in all of its tasks to facilitate more efficient worka good workplace environment. Going a step beyond line care efforts in the workplace, we haveoperations.

established a system for new employees, in particular, to check their health conditions periodicallyand provide early support using a multi-faceted approach involving public health nurses, persons in

As we have been implementing telecommuting for all of our employees, we have worked to enablecharge of human resources and other relevant parties.

them to flexibly choose where and when to work by enhancing the “hardware” aspects of work, which
include providing laptops and smartphones and increasing the availability of web communication

For employees working in the claims service departments, we have also launched a mind caretools. To support the “software” aspects of work, we have enhanced the “My Select” system to enable

program to enable them to always maintain good mental health conditions as professionals whenemployees to choose their own working hours. In this way, we are actively encouraging flexible work

facing customers who have encountered an accident or disaster.

styles that best suit our employees’ lifestyles.

Tokio Marine & Nichido has established the Basic Policy on Mental Health Measures. Under this policy,

We have also been taking a holistic approach to ensure smooth communication, which becomes ansupervisors at respective workplaces and industrial health staff collaborate to proactively implement

issue when encouraging flexible work styles, including the “Discovery Time” initiative involving all thevarious measures. These include efforts to maintain sound mental health, measures to encourage

branch offices. The initiative is aimed at achieving various beneficial effects, such as facilitating active

early detection and treatment as well as measures to care for employees with mental health issues.

communication in workplaces, improving the quality of work relationships and enhancing employees’

Since 2012, the company has also been making efforts to improve work engagement, which iswork engagement.

considered a primordial prevention measure for mental illnesses. As data analysis has revealed a link

Sustainability Performance Data (Percentage of employees who received health checks, industrial accidents,
etc.)
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Sustainability Library◉ Evaluation and Improvement of Health and Productivity Management Initiatives(PDCA)
While discussing with management the analysis results of various health-related data, including
the results of health checkups, stress checks and employee questionnaires, Tokio Marine & Nichido
defines key performance indicators (KPIs) for its entire health and productivity management efforts(e.g., improvement of presenteeism), intermediary KPIs (e.g., rate of anomalies in health checkups)
and indicators for awareness and behavior changes (e.g., improvement in lifestyle habits and rates of* The figure for fiscal 2020 ispreliminary.

employees receiving health checkups and other examinations) linked to these intermediary KPIs andrespective targets.

Figure 5: Change in presenteeism

The company monitors the trends of KPIs for individual measures, verifies the effectiveness of[Absenteeism]

each measure and works for improvement while rotating the PDCA cycle. As for its entire health

Figures for absenteeism (the percentage of employees who miss one or more days of work in aand productivity management efforts, the company also rotates the PDCA cycle by continuouslyyear) have remained unchanged in men but have been increasing in women (Figure 6). Women’s

evaluating and analyzing the corresponding KPIs, reviewing the conditions by attribute (gender,

absenteeism is largely attributed to illnesses related to pregnancy and childbirth. We believe thisage, department, position, geographical area, etc.) and checking if there are health issues for which

is a result of our institutional efforts to make it easier for employees to take leaves of absence andnew measures should be considered. Toward realizing Tokio Marine Group’s Health and Productivity

improve our workplace climate in pursuit of workplaces that enable women to have long careers.

Management Vision, which serves as a framework to evaluate its initiatives to enhance its corporate
value in a sustainable manner, the company also verifies the impact on external evaluation on acontinuous basis.
■Example Verification Results for KPIs for Entire Health and Productivity Management Efforts[Presenteeism]
Presenteeism improved company-wide from fiscal 2019 to 2020 (Figure 5). The analysis of the* Figures for fiscal 2020 are
currently being tabulated.

results of a health survey conducted during the COVID-19 pandemic suggests that employees
who spent more of their working hours at home tended to fare better in terms of presenteeism.

Figure 6: Change in absenteeism

The telecommuting system, which has been strongly encouraged as a new work style, may havecontributed to the improvement.
A data analysis also indicates that the “Get Healthier” Initiative, a concerted company-wide healtheffort, effectively improves lifestyle habits and prevents the worsening of presenteeism. We willkeep working to get more employees involved in the “Get Healthier” Initiative while verifying othermeasures that are expected to generate benefits in terms of presenteeism with the aim of increasing
the effectiveness of our health measures.
Cost Effectiveness of the “Get Healthier” Initiative[Work engagement]
Work engagement at Tokio Marine & Nichido fares better than national and industry averages (Figure7). An analysis has identified that work engagement is closely related to job satisfaction and work
aptitude, both of which have improved from fiscal 2019 to fiscal 2020. It is thereby expected that thecompany’s work engagement will continue to improve.
The “Get Healthier” Initiative has been shown to help prevent the worsening of work engagement.
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We will conduct a deeper analysis of how the continuation of various measures, such as work

To promote individual employees’ health and develop better relationships in the workplace, we will

engagement seminars and the reform of work styles, influences the index. In this way, we will work toremain committed to providing support for female employees’ health, mental healthcare, the “Getdevelop effective measures to improve work engagement.

Healthier” Initiative and other health initiatives as we continue to monitor how these efforts will
enhance our performance in the index.
■Other Related Indexes
Sustainability Performance Data (Employee attitude survey)■Example Verification Results for External Evaluation• Evaluating the impact of career choice popularity rankings on recruitment (Results of verification:* The figure for fiscal 2020 ispreliminary.

High rankings have been maintained in company popularity sur veys among job-seeking
undergraduates conducted by Mynavi Corporation and Nikkei Inc. since being selected for the firsttime as a Health & Productivity Stock.)

Figure 7: Change in work engagement• Identifying changes in the number of corporate customers to which Tokio Marine Group has
provided support in health and productivity management (Results of verification: There has been

[The Organization’s Vibrancy Level]
The organization’s vibrancy level is the newest index that Tokio Marine & Nichido began monitoringin fiscal 2020 as a KPI for health and productivity management (Figure 8). According to an analysis
of factors, an organization’s vibrancy is related to its work environment, including relationships in

an increase in the number of corporate customers being recognized under the Certified Health& Productivity Management Outstanding Organizations Recognition Program sponsored by the
Ministry of Economy, Trade and Industry (METI).)

the workplace and support from superiors and colleagues. At the same time, it is also related to theC ontributing to the Creation of a Safe and Secure Society (People: Building a Society Based on Health andhealth condition of individual employees that make up the organization, such as the maintenanceLongevity)of a desirable weight as well as the minimization of depression, irritation and other physical andmental health issues. Since the organization’s vibrancy level is also strongly correlated with work
engagement, another KPI, improving these two indexes has the potential to generate synergistic
effects.

Health issues change constantly in line with changes in society, companies and the workplaceenvironment. In recent years, in response to the promotion of diversity and inclusion, we havebeen providing finely tuned support to health-related issues specific to women by leveraging ourworkplace-based industrial health system.
As another measure to support the health promotion efforts of employees, we operate sports
facilities, including a sports field and gymnasium, in which we have invested some 360 million
yen. We also offer a variety of welfare systems, including welfare programs that provide a menu ofactivities to encourage the use of fitness clubs. These are believed to have had a positive impact on
the effectiveness of individual health and productivity management measures.

* The figure for fiscal 2020 ispreliminary.

Figure 8: Change in the organization’s vibrancy level

In the future as well, we will anticipate an impact of these changes on employee health and support
work styles with higher productivity from the health aspect by preventing health issues frombecoming prevalent.
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 elected as Health & Productivity Stock and Recognized under METI’s 2019
Certified Health & Productivity Management Outstanding Organizations
Recognition Program
As a result of these initiatives, Tokio Marine Holdings was selected as a “2021 Health & Productivity
Stock” co-sponsored by METI and the Tokyo Stock Exchange for the sixth consecutive year since 2016
for its outstanding health and productivity management.

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Efforts to ensure the physical and mental health of employees and their families, enhance healthliteracy and voluntarily and continuously maintain health are becoming increasingly importantas they form the foundation of employee productivity and make Tokio Marine Group’s products
and services an attractive option for customers. We will use this selection as motivation to work toenhance the health of employees as well as further expand and develop health and productivity
management.

Health & Productivity Management Outstanding Organizations Recognition Program. Tokio Marine

Efforts to Spread Health and Productivity Management
throughout Society

Holdings, Tokio Marine & Nichido and Tokio Marine & Nichido Life were selected for the fifth

Tokio Marine Group is committed to its own health and productivity management. At the sameconsecutive year; Tokio Marine & Nichido Systems and Tokio Marine & Nichido Medical Service fortime, from the perspective of revitalizing regional economies and local communities, we provide

the fourth consecutive year; Tokio Marine & Nichido Risk Consulting (currently Tokio Marine dR)

support to companies working to improve health and productivity management. For example, we

for the third consecutive year; Nisshin Fire & Marine Insurance, Tokio Marine Assistance and Tokio

have organized health and productivity management seminars in various locations, engaged in

Marine & Nichido Outsourcing Management for the second consecutive year; and Tokio Marine Assetawareness-raising activities in cooperation with local governments, chambers of commerce andManagement, Tokio Marine Nichido Better Life Service and Tokio Marine & Nichido ANSHIN 110 forother organizations and provided information through our sales representatives. In the Partnershipthe first time. Of these, Tokio Marine Holdings, Tokio Marine & Nichido, Tokio Marine & Nichido Life,

Declaration we created together with business partners, we have announced our commitment toTokio Marine & Nichido Medical Service, Tokio Marine & Nichido Systems and Tokio Marine & Nichido

health and productivity management and our support for local companies, which are a part of our

Risk Consulting (currently Tokio Marine dR) were in the top 500 group and certified as “White 500”

initiatives spanning the entire value chain.

At the same time, many Tokio Marine Group companies were recognized under METI’s 2021 Certified

companies.
In the small- to medium-sized enterprise category, the program recognized E. design Insurance,
Tokio Marine Millea SAST Insurance, Tokio Marine & Nichido Partners Hokkaido, Tokio Marine &Nichido Partners Tohoku, Tokio Marine & Nichido Partners East, Tokio Marine & Nichido Partners
TOKIO, Tokio Marine & Nichido Partners Tokai Hokuriku, Tokio Marine & Nichido Partners Kansai, Tokio
Marine & Nichido Partners Chugoku Shikoku, Tokio Marine & Nichido Partners Kyushu, Tokio Marine& Nichido Anshin Consulting, MMC Insurance Services, Tokio Marine & Nichido Auto Support Centerand Nisshin Fire Insurance Service.
Of these companies, Tokio Marine &Nichido Partners Kansai and Tokio
Marine & Nichido Anshin Consulting
were selected as excellent small- to
medium-sized enterprise and certified
as “Bright 500” companies.

Supporting Customers’ Health and Productivity Management
As Japan’s labor force shrinks, managing employee health and creating a good working environment
have become important management issues in order to ensure sustainable corporate growth. Tokio
Marine Group has formulated a philosophy and policy with employee health positioned as a core
theme for management, and related issues are being addressed.
We were selected as a “Health & Productivity Stock” for the sixth consecutive year in recognition ofthese efforts. We support the promotion of corporate health and productivity through a range ofservices in order to deliver the know-how we have gained from these initiatives to customers.
In the Tokio Marine Group Wellness Charter, we declare that we will contribute to the resolutionof social issues and realization of a healthier and more prosperous future by supporting healthpromotion efforts of our customers, communities and society as a whole.
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Sustainability Library<Initiatives of Tokio Marine & Nichido>

inhibiting factors to develop highly effective health promotion measures. By doing so, TdR supports

Tokio Marine & Nichido works to raise awareness for health and productivity management andthe reduction of health-related risks and improvement of productivity (such as lower presenteeism).

supports relevant efforts of local companies by issuing booklets compiling example initiatives of

TdR also provides support for the establishment of various corporate systems essential for promoting

companies engaging in health and productivity management, hosting related seminars acrosshealth and productivity management and for implementation of health promotion measures

Japan and cooperating with local governments, chambers of commerce and other organizations.

effective to contend with a variety of health-related issues.

The company also provides support to companies seeking to obtain certification as a Health &Productivity Management Organization. The number of companies we support has been increasing* Using insight and knowledge gained through an ongoing joint research project since 2014 with the Healthcare Data Science
Research Unit of the Institute for Future Initiatives (formerly the Policy Alternatives Research Institute), The University of Tokyo

year after year. In fiscal 2020, we provided support to approximately 2,000 corporate customers
and, consequently, many of our corporate customers and agents have successfully received thecertification.

Support for Mental Health Management

Additionally, Tokio Marine & Nichido suggests the use of an AI-based health app provided by Link &Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support

Communication Inc., a capital and business alliance partner of Tokio Marine Holdings, to its corporate

the mental health management of companies. Besides conducting stress tests as required undercustomers to support their employee health management.

the Industrial Safety and Health Law, EAP provides a comprehensive menu of services by a team ofexperts including psychiatrists, clinical psychotherapists and personnel and labor consultants. These<Initiatives of Tokio Marine & Nichido Medical Service (TMS)>

services range from follow-up for employees based on the results of employee stress checks and

TMS has doctors and other healthcare professionals in-house and carries out business in the medical

supporting improvement activities for individual workplace environments to providing supportiveand health fields. As a total healthcare consulting company, TMS offers health promotion measures tocare during a leave of absence or when returning to work, preventing recurrence, analyzing stressincrease health knowledge of corporate customers’ employees and encourage their behavior change

level tendencies in organizations and consulting on how to create a mental health framework.

in addition to a 24/7 telephone health consultation service and a mental health support service.
As mental health measures for employees, many companies have adopted the support services
Since fiscal 2020, TMS both enhanced the lineup of industrial health-related services and expandedof Tokio Marine & Nichido Medical Service’s expert team. The purpose is to improve their working

the area coverage in order to provide services across Japan to help corporate customers promote

environment both for prevention and early detection of mental illness caused by workplace

health and productivity management from an industrial health perspective.

harassment and other factors as well as for increasing employee engagement. EAP is currently being
used by more than 700,000 employees. The company will continue to offer this program to everyone<Initiatives of Tokio Marine dR (TdR)>
In enforcing health and productivity management more effectively within a company, it is crucial

needing this type of support to assist them in maintaining better mental health.
Tokio Marine & Nichido Medical Service TMS NAVIGATOR (in Japanese)that the company and its health insurance association make collaborative efforts to promote healthmeasures while appropriately capturing employees’ health issues.
TdR analyzes various data held by companies and health insurance associations, including healthcheckup results, prescriptions data and health measure outcomes. The company then performs
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SocialContributing to the Creation of a Safe andSecure Society
Tokio Marine Group provides products and services that anticipate a social environment, which
relates to medical treatment, household budget, longevity and health, and changing customer
needs by utilizing the solutions offered by respective Group companies, including insurance. The
Group will contribute to the realization of a society based on good health and longevity throughactivities to raise awareness about cancer undertaken by employee volunteers in Japan andaround the world, activities to spread knowledge about nursing care and offering advice through4

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Sustainability Library■Initiative of Hokenbito (True Insurance Professionals) Activities
Since its founding, Tokio Marine & Nichido Life has sought to protect as many customers as
possible. Under the three initiatives called the “Movement to Protect Customers from Cancer,” “Life
Insurance Revolution to Protect One’s Living” and “Life Insurance Revolution Nextage,” the company
has engaged in activities that focus on “learning,” “conveying” and “assisting.” In October 2019, thecompany put a collective name, Hokenbito Activities, to its ongoing initiatives. Specifically, these
activities include stepping up efforts to protect customers against social issues that emerge andchange with the times, including the need to lengthen “a healthy life,” “a natural life” and “an asset life”
in the current era of the 100-year life.

medical professionals. By promoting these initiatives, Tokio Marine Group will contribute todeveloping partners who support and bring a virtuous cycle to local communities and society.

Hokenbito Activities

People: Building a Society Based on Health and Longevity

Hokenbito Activities = Learning, Conveying and Assisting
Resolving Social Issues in an Era of the 100-Year Life

■Initiatives for Living Benefits
Cancer and other serious diseases may require outpatient treatment and rehabilitation for a longtime after being discharged from the hospital.

Significant changes involving a declining and aging population have driven us into an era of the
100-year life with an unprecedentedly aging society. To live energetically and by one’s own values
in such an era, it is essential to lengthen the following three “lives.” Tokio Marine & Nichido Life
continues to protect customers by providing value that supports these lives.

Tokio Marine & Nichido Life has been thinking hard about what an insurance company can do tohelp customers live with a sense of security with their families after falling ill. In October 2012, thecompany rolled out an initiative called the Life Insurance Revolution to Protect One’s Living and has

Customers

Healthy Life

Natural Life

(Average Longevity)

Asset Life

since been conveying the importance of living benefits broadly to customers through a message: “Wehave a life after being released from the hospital.”
The initiative evolved into the Life Insurance Revolution Nextage in November 2017, and thecompany has been carrying out activities to provide optimum safeguards by protecting customers
in all domains. These safeguards encompass “new protection” in preparation for advancements in

Tokio Marine & Nichido Life and its agents/consignees make full efforts to protect
customers not only by providing death coverage, the basic component of life
insurance, to prepare for an emergency but also by delivering information andproducts needed in an era of the 100-year life.

medical technology, “asset building” in preparation for old age with expectations of longer lifespansand “prevention and pre-symptomatic health” with the aim of maintaining health and preventing
illness.

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Sustainability Librarya pension to cover continued nursing care expenses was released on August 23, 2021.

Relaxed Underwriting Criteria
On August 2, 2020, Tokio Marine & Nichido Life launched new medical insurance products withThe lineup consists of Anshin Nenkin Kaigo, a non-refundable product to prepare customers forrelaxed underwriting criteria, which customers can enroll with a simple health conditions notification

nursing care at a reasonable premium, and Anshin Nenkin Kaigo R that will refund, for the first time inprocess even if they have health concerns or chronic illnesses. These products offer enhanced

the industry, an unused portion of insurance premiums.

coverage choices matching customer needs, from short-term and long-term hospitalization to
outpatient treatment, three major diseases and death. A new, special provision was also added

Depending on customer needs, an option can be added to Anshin Nenkin Kaigo to receive a cash

to Medical Kit Yell to pay an additional cash contribution to celebrate the continued health ofcontribution if customers remain healthy without being deemed to be in need of nursing care.

policyholders every five years. The two products extensively support customers’ health and medical

Another option is available for both products to receive a lump-sum payment when diagnosed withneeds with the simplified notification process, a broader scope of underwriting and such additional

dementia or mild cognitive disorder.

services as making a hospital reservation to obtain a second opinion and preventing disease
aggravation.

Tokio Marine & Nichido Life has also simplified the enrollment procedures, allowing customers toapply for either product in a simple three-step health conditions notification process, and added new■Launch of Anshin Disability Insurance and Revision of Household Income Term Insurance NEO

services to check brain performance and to maintain and enhance brain functionality. Consequently,

On January 5, 2021, Tokio Marine & Nichido Life initiated sales of a new product, Anshin Disability

these products are capable of satisfying the broad needs of customers to prepare for nursing care

Insurance and revised the existing Household Income Term Insurance NEO. The aim was to meet theand dementia.

need for incapacity coverage of many more customers in response to a declining birth rate and aging
population as well as diversifying work styles resulting from changing lifestyles.

■Dementia Support Plan and Pension-Type Nursing Care Coverage Plan with Additional Coverage

The two products are now available to meet such a need, with Household Income Term Insurance NEO

In recent years, the number of people in need of nursing care and suffering from dementia has beenoffering incapacity coverage bundled with death coverage and Anshin Disability Insurance solely

on the rise in line with an aging society, and these are the issues that many people can readily relate

providing incapacity coverage to make up for lost income. For each product, customers can choose

to. Based on a desire to play a part in resolving this social dilemma, Tokio Marine & Nichido is focusedfrom three incapacity plans with a different scope of coverage.

on the provision of products and services corresponding to care and dementia.

Moreover, in order to offer discounted premiums for customers with better health, Tokio Marine &In January 2019, Tokio Marine & Nichido launched the industry’s first Dementia Support Plan, an

Nichido Life divided premium rates into four categories depending on the history of smoking andexclusive insurance for dementia patients and their families, with the aim of helping to realize ahealth conditions and relaxed the criteria of underwriting evaluation when medical checkup results

society for them to live vibrant lives with peace of mind. This product compensates search costs whenare submitted by customers.

a dementia patient goes missing and liability in daily life on the part of the sufferer or their family. In

for Dementia

addition, in preparation for when a dementia patient goes missing, the company provides emergency■Launch of New Products, Anshin Nenkin Kaigo and Anshin Nenkin Kaigo R

contact stickers from Safety Net Linkage, an organization that has a proven track record in watch-

As we enter an era of the 100-year life, half of elderly persons aged 85 or older are judged as being

over support for the elderly, as an added service to the product so they are quickly found and takenin need of assistance or nursing care. Nursing care and dementia have thus become serious social

into protective custody.

issues and increased the need mainly among elderly customers for prolonging coverage for nursing
care and dementia. Responding to the growing need, pension-type nursing care insurance that pays

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Sustainability Libraryplan with additional coverage for dementia. Based on its own research, it was clear that careinsurance products, Tokio Marine & Nichido will contribute to the advancement of regenerativecompensation was not sufficiently meeting the expectations of policyholders. While the need for

medicine in Japan.

such compensation increases with age, standard private nursing insurance premiums during elderly
years become progressively expensive.

■ Enhancement of Services Provided with Products
Tokio Marine Group provides a broad range of services that come with products, such as those for the

To resolve this issue, the company designed a product with features that include replacing premiums

promotion of customers’ health and for providing support in case of emergency.

to be paid when in need of care with fixed-term pension payments. This makes it easier to prepare
for prolonged nursing care and provides more affordable premiums. Moreover, with the dementia-

Medical Assist: Providing 24/7 Telephone Support for Customers Seeking Advice on Illness or Injury

assistance package bundled to this product, a wide range of exclusive dementia-related services

Medical Assist is a free health and healthcare consultation service that supports the health ofare available to help people live life with the disease, such as maintaining and enhancing brain

policyholders and insurees of Tokio Marine & Nichido and Tokio Marine & Nichido Life, including theirfunctionality through special training and performing a self-check on brain performance using thefamilies. Assistance is provided via telephone 24 hours a day, seven days a week, including advice on

NouKNOW™ digital tool.

everyday physical accidents, methods for handling emergencies such as sudden illnesses or injuries,
information about hospitals, clinics and other medical facilities that examine patients on holidays or■Insurance Products to Facilitate the Advancement of Regenerative Medicine

late at night, consultation with specialists in a range of more than 30 medical examination fields (byAt the timing of the enforcement of a new act to ensure theappointment only) and arrangements for transfer to other hospitals on behalf of patients.

security of regenerative medicine in 2014, Tokio Marine & Nichido
has developed and released new insurance products related toSuch concerns are addressed by experienced and knowledgeable healthcare professionals including

regenerative medicine, namely, insurance for clinical research on

emergency medical specialists who take leading roles in emergency medical institutions, medical

regenerative medicine and liability insurance for cell-cultivating

specialists qualified as university professors or assistant professors, and nurses with a wealth ofcompanies.

clinical experience. Nurses make the initial response to customer inquiries and depending on thecase, emergency medical specialists and other medical staff address the issue thereafter as necessary.

Regenerative medicine regenerates tissues and cells that have

For example, in the case of providing consultation about a child stung by a bee, an inquiry is first

deteriorated due to illness or injury, for example, and helps

made to the caller about symptoms the child is showing. Then, the caller will be advised whether towith the recovery of physiological functions. It is expected to improve the quality of life (QOL) of

seek emergency medical care, while receiving instructions on first aid best suited for the symptoms.

patients, the elderly and people with disabilities and ensure a longer healthy life. In Japan, however,Medical Assist: Tokio Marine & Nichido Life (in Japanese)regenerative medicine is still in the process of developing into an industry and practical applications.
“Medical Note for Tokio Marine Group” Online Service
To accelerate the process, many players must enter the field. One drawback is the cost and risk“Medical Note for Tokio Marine Group” is an online service that allows customers to easily, directly

involved in regenerative medicine. The solution, we believe, is insurance.

and individually consult and ask questions to healthcare professionals, mainly medical specialists,from their personal computers and smartphones. Its menu includes an online medical consultation

If new players and researchers can leverage insurance as a means to provide compensation forservice, a service to make a reservation for customers to obtain a second opinion at a hospital theynegative effects in people undergoing regenerative medicine treatments, and thus reduce thechoose from the list and a service to make an appointment with a listed doctor or hospital of theirsaid cost and risk, there will be a better chance that more players would take on the challenge ofchoice. It is available free of charge for insurees of Tokio Marine & Nichido Life (excluding those ofdeveloping regenerative medicine into an industry and practical applications. By providing suchgroup insurance).
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Sustainability Library“Calomama Plus” to Support Customers’ Health Promotion■Supporting the Provision of Japanese-Language Medical Services in the United States

To support customers’ health management and the prevention of disease aggravation, we have

The Japanese Medical Practice outpatient clinic operated by Mount Sinai Health System in New York

introduced “Calomama Plus,” a health guidance app developed by Link & Communication Inc., in

City with donations from Tokio Marine & Nichido has been providing medical services in Japanese

which an AI managerial dietician supports users’ everyday life in terms of food, exercise and sleep.

since 1990. This clinic, which just celebrated its 30th anniversary, plays a major role in providing

The app utilizes an original algorithm based on nutrition management data of over 100,000 people

medical services to the local Japanese community. Even under the COVID-19 pandemic, it has

and provides the most appropriate advice in real time from among more than 200 million patterns.

continued to provide medical services by also utilizing online means and played an additional role of

A fee-based service used for employee health management by more than 6,000 companies, the app

giving vaccinations. The clinic is highly regarded by the Japanese Consulate General in New York as a

is available free of charge to insurees of Tokio Marine & Nichido Life’s medical insurance with relaxed

medical institution providing services to Japanese people.

underwriting criteria, pension-type nursing care insurance and whole life insurance for longevity.
The app enables customers to choose a program according to their individual objectives and work topromote their health or prevent disease aggravation readily and comfortably.

Responding to Technology Innovation
In the face of growing corporate social responsibility and cyber risks to companies, Tokio Marine

Checking Brain PerformanceGroup sells insurance products that offer comprehensive coverage for each risk and has launched a

NouKNOW™ is a digital tool provided by Eisai Co., Ltd. to check brain performance (brain health)portal site, “Tokio Cyber Port,” to disseminate information on cyber security.

through four simple card tests. These tests evaluate psychomotor function, attentiveness, visual
learning and working memory by using personal computers, tablet devices and smartphones in a

As for responding to technology innovation, Tokio Marine & Nichido is participating, for the first time

relatively short time (about 15 minutes). The tool also provides lifestyle advice for maintaining brain

as a non-life insurance company, in demonstration tests of autonomous vehicles on public roads

performance in daily life. It is available free of charge for insurees of a pension-type nursing careand has developed a specialized insurance package for these tests. In addition, the company offers

coverage plan with additional coverage for dementia of Tokio Marine & Nichido as well as pension-

insurance for autonomous vehicles, which meet new needs arising from traffic technology innovation,

type nursing care insurance and whole life insurance for longevity of Tokio Marine & Nichido Life.

as well as accident support services and services to assist safe driving utilizing telematics and theInternet of Things (IoT). For individual customers, the company also promotes insurance product andTraining for Enhancing Brain Functionality

service offerings that facilitate traffic safety and respond to traffic technology innovation, including“Train Your Brain” developed by NeU Corporation is designed to maintain and enhance working

One Day Auto Insurance.

memory, attentiveness and other brain functions. The training program content has been supervised
by Dr. Ryuta Kawashima, the company’s director and CTO who is well known for a series of brain■Launching an Online Cyber Security Information Portal Site, “Tokio Cyber Port”

training video games, and is based on the findings of brain science research over the years.

In recent years, it is becoming increasingly difficult to completely block cyberattacks, as work
style reforms and widespread use of telecommuting have increased online business operations.

By continuing this training, users can achieve noticeable positive effects in terms of maintaining andCyberattacks targeting companies have also become highly advanced and sophisticated. On theenhancing working memory, attentiveness and other brain functions. The program is available freeother hand, surveys conducted by non-life insurance industry and other organizations have revealedof charge for insurees of a pension-type nursing care coverage plan with additional coverage forthat the sense of crisis over cyberattacks is still low among Japanese companies as compared todementia of Tokio Marine & Nichido as well as pension-type nursing care insurance and whole life

their overseas counterparts. As such, increasing their cyber security awareness and reinforcing theirinsurance for longevity of Tokio Marine & Nichido Life.

related structures have become an urgent task.
Against this backdrop, Tokio Marine & Nichido launched “Tokio Cyber Port,” an online information
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Sociallounge that compiles the latest information on cyber security measures, in January 2020. It provides
a broad range of the latest information and services related to cyber security, including the latest
news on cyberattacks and cyber security, columns by experts, free security services, a telephone

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Sustainability Library*1 Among the demonstration tests of autonomous vehicles on public roads led by universities in Japan (Survey by Tokio Marine& Nichido)*2 Efma-Accenture Innovation in Insurance Awards 2016 – The product won a Silver prize (second place) in the Best Disruptive
Product or Service category.

consultation service for security incidents, an incident response manual and other useful information.

■Sale of Drive Agent Personal

The aim is to familiarize companies with cyber security and encourage them to utilize “Tokio Cyber

For the first time as a major insurance company in Japan, Tokio Marine & Nichido started providing

Port” for their cyber security measures.

Drive Agent Personal, an advanced service for individual customers utilizing its original driving
recorder, as a rider for auto insurance in April 2017. The company lends its driving recorder to each

Tokio Marine & Nichido was the first among leading non-life insurance companies in Japan to develop

policyholder and provides a set of leading-edge services as shown below.

Cyber Risk Insurance in 2015 to support many companies in the country’s cyber security domain as
an insurer forming a part of social infrastructure. The company will continue to contribute to the

In recognition of these services as making great contribution to the safety and security of consumers,

creation of a safe andTokio Marine & Nichido received the ACAP Consumer-Oriented Activities Award from the Association

secure society by playing

of Consumer Affairs Professionals (ACAP) in February 2021.

the role of backing up
innovation of related

Additionally, as a new offering from April 2021, the company provides a driving recorder equipped

technologies in Japan.

with two built-in cameras, which can film not just front views but also side and rear views.

Tokio Cyber Port (in Japanese)■Participating in Demonstration Tests on Public Roads for Autonomous Vehicles❶ Advanced accident response service: Upon detecting a serious collision, the recorder reports theincident automatically to a partner company, allowing the customer to have a voice call with an

In April 2016, in keeping with advances in autonomous driving technology and the launch of full-operator and eliminating his or her anxieties immediately following the accident. The operator also

scale demonstration tests of autonomous vehicles on public roads, Tokio Marine & Nichido started

calls an ambulance depending on the situation. Moreover, the recorder automatically sends a video

participating, for the first time as a non-life insurance company * 1, in demonstration tests led byof an accident covering before and after the detection of the collision to Tokio Marine & Nichido anduniversity research institutes and local governments. The aim is to conduct research into various

releases, when appropriate, the customer from the burden of explaining how the accident has occurred.

issues that may arise as autonomous driving systems continue to evolve and become popular andThis video can also be used for resolution of the accident case.

to contribute to the continued advancement of the technology by providing solutions to theseissues. Also, the company has developed a specialized insurance package to support the smooth andsustainable execution of these tests on public roads.
Our Insurance for Demonstration Tests of Autonomous Vehicles on Public Roads won a Silver prizein an award program*2 to recognize innovative initiatives of insurance companies on a global scale.
The product was recognized for its capabilities to back up public road demonstration tests andcontribute to the further advancement of the technology. Responding to new risks associated withtechnological advancements is at the core of the non-life insurance business. Through forwardthinking research that anticipates advances in autonomous driving technology and by participatingin these demonstration tests and providing insurance, Tokio Marine & Nichido will continue to help
accelerate the advancement of the technology.
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Sustainability Library❷ Accident prevention support service: The recorder detects sudden braking, acceleration and

Tokio Marine & Nichido will continue to bring greater safety and security to customers’ car life

steering, getting too close to the car in front, not staying centered in a lane and not looking at thethrough the provision of this telematics-based service.

road (only with a model having two built-in cameras) in customers’ day-to-day driving and issues
warning in real time. Tokio Marine & Nichido delivers an even greater sense of security with the■Sale of One Day Auto Insurance

addition of a feature to send an SOS signal when the driver suddenly falls ill or is harassed by a

Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance available in the unit

reckless driver. When such a trouble occurs, the driver will receive appropriate advice from a partnerof days), which can be purchased anytime via smartphone and at convenience stores. This auto

security company by pressing the corresponding button four or more times in three seconds.

insurance product allows infrequent drivers using cars owned by their parents or friends to purchaseinsurance at the reasonable cost of 800 yen a day (24 hours) for just the number of days needed. The❸ Safe driving diagnosis service: The recorder provides safe driving diagnosis reports, which areproduct was launched in January 2012 by Tokio Marine & Nichido as the first of its kind in the non-life

created by using Tokio Marine & Nichido’s original algorithm, based on each customer’s tendency

insurance industry in Japan, and the cumulative number of subscriptions exceeded 9 million (as of

toward reckless driving.

August 2021).

■Sale of Drive Agent for Corporate Policyholders

Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the Nikkei Superior

We sell Drive Agent for corporate policyholders. The product not only includes the same features

Products & Services Award 2011, an annual award organized by Nikkei Inc. to recognize exceptional

offered by Drive Agent Personal but also provides a system to check safe driving and operational

new products and services. In addition to the novelty of enabling customers to buy the auto

management data on a cloud service. It allows both drivers and responsible managers to review daily

insurance at a reasonable price, with greater ease and when and where needed, the product was

driving conditions from the same perspective and enables corporate customers to make company-

highly acclaimed for its ability to help resolve one social issue of increasing traffic accidents involving

wide efforts for safe driving.

uninsured drivers.

■Development of an Accident Conditions Reproduction System

In March 2020, we started providing Alexa skills to subscribe to

In March 2020, Tokio Marine & Nichido jointly developed with ALBERT Inc. an Accident Conditions

One Day Auto Insurance using voice through Amazon Echo-series

Reproduction System to automatically calculate a reference percentage of responsibility ofand other Alexa-equipped devices, including speakers, homeeach driver in a car accident by using artificial intelligence (AI). In calculating this percentage, AI

electric appliances and tablet devices. One Day Auto Insurance

automatically reproduces the accident based on such data as the video sent from the company’s

has become the first insurance product in Japan that can be

driving recorder lent through Drive Agent Personal and Drive Agent for corporate policyholders.

purchased by using voice commands.

Automatic reproduction of the accident by the system can significantly reduce the burden on thecustomer to explain how the accident has occurred when reporting it. The system also enables Tokio

Through this product, Tokio Marine & Nichido will continue toMarine & Nichido to quickly check a reference percentage of responsibility automatically determined

contribute to the reduction of uninsured drivers involved inby AI, which in turn will lead to swift resolution of the accident case and payment of insurance claims

traffic accidents and ensure safety and security by providing

to the customer. In recognition of the system’s innovativeness, the company received the Most

products and services that are useful in people’s daily lives andExcellent Award at the Nikkei Superior Products and Services Awards 2020 organized every year bybusiness activities.

Nikkei Inc. to recognize new products and services showing particularly outstanding performance.

Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

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Responding to Poverty Issues

Development of this revolutionary product leveraged■Development of Weather Insurance and Microinsurance Jointly with IFFCO-TOKIO

at local farmers and Tokio Marine Group’s years of

IFFCO-TOKIO’s capabilities in market surveys aimed

In 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd. (IFFCO-TOKIO), a
non-life insurance company, as a joint venture with Indian Farmers Fertiliser Cooperative Limited(IFFCO), which has a nationwide network of 38,000 member cooperatives, and began offering auto,
fire and other insurance in India.

expertise in insurance underwriting accumulated inJapan to evaluate climate risks such as precipitation
volume and temperature in all areas of India. To gain
communities’ understanding of the weather insurance
mechanism and spread its use, the company has been

From the start, the business tackled the issue of how to resolve the lifestyle of uncertainty facedby farmers in India through the mechanism of insurance and looked into the development ofweather insurance and microinsurance (i.e., insurance available at low cost). These products are
becoming essential in stabilizing the lives of people in farming communities, with 20.2 billion rupees(approximately 30.2 billion yen) in premiums written in fiscal 2020.
In 2001, the company, in collaboration with IFFCO, started sales in India’s rural communities ofSankat Haran Bima Yojna, low-cost accident insurance available for 1 rupee (about 2 yen) per year
as an incidental to fertilizer. Since then, the company has released other microinsurance products,
including Janta Suraksha Bima Yojna, property insurance available for 100 rupees (about 150 yen) per

conducting briefings for farmers in every state in India
on an ongoing basis together with banks, NGOs andother partners.

Members of the Rural Marketing Team of IFFCOTOKIO and Rural Community Area Managers of
IFFCO (in front of IFFCO’s grain depot center)

Currently, the company sells weather insurance, mainly its own as well as other governmentsponsored products such as Pradhan Manti Fasal Bima Yojana (RMFBY) and Weather Based Crop
Insurance Scheme (WBCIS), to more than 4 million farming households per year.
Crop and weather Insurance details
FY2020: GWP INR 15,413 million, Claims Paid INR 16,167 million
Crop and weather insurance sales (unit: million rupees)

year; and Mahila Suraksha Bima Yojna, accident insurance aimed at women in farming communities.
20,00018,471
15,73415,0005,000
IFFCO-TOKIO headquarters

Accident insurance available as an attachment of
fertilizer sold in collaboration with IFFCOIFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather insurance
product that takes into account the impact on grain harvest yields in farming communities due
to unseasonable climate in the wet monsoon season (June to September) and the dry rabi season

0

15,413

12,552

10,00010,770
3,389

2,058

2,591

1,236

2,013

1,525

2012-132013-142014-15

16,167

12,006

7,646

1,571

GWP

911
2015-16

2016-172017-18

2018-192019-20

Claims Paid

(October to April).
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Sustainability Library■Efforts to Increase Prevalence of Medical Insurance for Low-Income Earners■ Initiative to Support Low Incomes in the United States

Rashtriya Swasthya Bima Yojna (RSBY ) is a medical insurance scheme for low-income earners

The Tokio Marine North America Services (TMNAS) Finance Team has implemented an initiative tosponsored by the government of India. It was launched in 2008 in India through joint efforts amongsupport low income households via the reduced tax burden with Philadelphia Insurance Companies

insurance companies, medical institutions and the government. Subscribers to RSBY only need to(PHLY) and their long-time business partner Affordable Equity Partners (AEP).

pay 30 rupees (about 45 yen) per household as a registration fee with coverage up to 30,000 rupees
annually (about 45,000 yen) for a maximum of five persons per household in case medical services

The housing complexes developed by AEP and their partners are financed through the sale of the tax

are required for injury or illness.

credits to PHLY, and when completed are rented to low income members of the communities. PHLY
benefits via the reduced tax burden made possible by the tax credits purchased from AEP. So far,

IFFCO-TOKIO began selling RSBY in 2011 and launched add-on medical insurance in 2014 under Biju

PHLY has invested over US$2.65 million, which has gone toward the 2,500 units across six states in

Krushak Kalyan Yojana (BKKY), another insurance scheme for low-income families sponsored by a

the United States. The relationship is a “win-win-win” for PHLY, TMNAS and AEP and the 2,500 families

state government. The company has delivered security to people with low incomes.

living in the beautiful new facilities.

In addition, IFFCO-TOKIO has been offering Ayushman Bharat - Sarbat Sehat Bima Yojana (AB-SSBY), a
medical insurance scheme for low-income families, in the state of Punjab since fiscal 2019. The state
government subsidizes all AB-SSBY premiums, enabling them to receive medical treatments of up to
750,000 yen per year per family free of charge.
These have become essential medical insurance schemes for people who previously could not receive
sufficient medical services because of their economic situation.

Insurance soliciting

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Tokio Marine Nichido Better Life Service provides the following solutions for helping employees ofcorporate customers balance work with caregiving by leveraging know-how accumulated in theoperation of caregiving services for the elderly.
• Service to understand the actual caregiving situation

Medical and Nursing Care

• Creating a handbook for balancing work with caregiving■Providing Companies with Various Solutions to Help Their Employees Balance Work withindustrial care managers• Consultation service for caregiving: Online consultation and individual consultation by• Seminars on balancing work with caregiving: For employees and managers

Caregiving
Amid the rapidly aging society, leaving full-time employment for elder care has become a social
issue of increasing prevalence. According to the government’s statistics, about 100,000 workers leave

Of these services, seminars on balancing work with caregiving, which are created at Tokio Marine

their job every year for the reason of elder care, while about 3.46 million people work while taking

Nichido Better Life Service’s own dedicated studio and distributed online, have garnered high praise

care of their elderly parents or relatives. For companies, it is an issue of losing the core group of theirfor their easy-to-understand, specific explanations by a caregiving specialist.

workforce since people leaving their job are mainly in their 40s and 50s. These caregivers, on theother hand, also bear a significant burden both economically and mentally because they have no■AED & Basic Life-Saving Workshop to Build a Society That Can Practice Life-Saving Skills

idea for how long their days of caregiving will continue.

Tokio Marine & Nichido provides a workshop to practice using automated external defibrillators(AEDs) and to perform cardiopulmonary resuscitation (CPR). Approximately 280 employees from
Tokio Marine Group have attended the workshop in fiscal 2020.

New!

New!

No.1 in viewers

No.2 in viewers

No.3 in viewers

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Sustainability Library■Movement to Protect Customers from Cancer• Nationwide Regional Activities• Background of the Initiative

Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with

As part of efforts to fulfill its social mission as an insurance company providing cancer insurance,

the aim of disseminating cancer knowledge and increasing cancer examination rates. In addition to

Tokio Marine & Nichido Life has been supporting the Pink Ribbon Movement since March 2005.

periodic cancer-related study sessions, exchange meetings and seminars for agents/consignees atExtending these activities, we have decided to steadily offer comprehensive solutions for customers’branch offices across the country, we hold an annual national conference of employees and agent/concerns. As a first step, upon the release of an insurance product to support cancer treatment

consignee representatives who are actively and responsibly engaged in these cancer awarenessin September 2007, we rolled out a company-wide, ongoing and perpetual initiative called theefforts.

Movement to Protect Customers from Cancer.
For the 14th conference scheduled in 2020, in light of the spread of COVID-19 we held mainly online• Basic Policy

conferences at branch or area levels around Japan instead of an in-person gathering in Tokyo.

In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled

These conferences featured video content provided by the head office, including lectures by cancer

our desire to protect our customers from cancer to help ease the suffering of cancer patients and tosurvivors and explanations on “the risk of incapacity to work and the importance of insurance,” asassist their families going through the ordeal. For us, the social role of an insurance company now

well as creative and motivational area-specific programs. Through these efforts, we strived to foster aextends beyond insurance payments to working to prevent cancer and providing mental support.

strong sense of mission among more agents/consignees by conveying our intent and extending their

Accordingly, Tokio Marine & Nichido Life has launched the Movement to Protect Customers fromknowledge.

Cancer. The movement consists of the following three steps: (1) Getting to know cancer; (2) Talking
about cancer; and (3) Helping with cancer countermeasures.

• Agreement with the Shizuoka Cancer Center
In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical Service (TMS) concluded a• Collaboration with Local Authorities

comprehensive agreement on joint research into the best ways to provide consultation, support andAn urgent task is to improve cancer examination rates in order to detect the disease at an early stage.

information regarding the treatment of cancer with the Shizuoka Cancer Center. This joint research

However, the checkup rate is lower than 50% targeted by the government and local authorities.

program has focused on such areas as jointly developing tools to communicate in plain language theBased on the belief that joint action with as many people as possible is indispensable for improving

importance of preventive medicine and medical checkups as well as knowledge on cancer.

the situation, Tokio Marine Group has signed agreements with 44 prefectural bodies and 18 cities (asof March 31, 2021) and has been actively promoting collaboration with them to call more attention tocancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became promoting partners
for Corporate Actions for Cancer Checkups, a national project commissioned by the Ministry of
Health, Labour and Welfare to raise the cancer examination rate to more than 50% through joint
efforts by the government and companies. By taking part in this public-private partnership, we
intend to contribute to the improvement of the cancer examination rate in Japan.
Shizuoka Cancer Center

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Sustainability Library• Promoting the Pink Ribbon Movement• Donation to Organizations Helping Children with Incurable Diseases and Elderly People

Tokio Marine & Nichido Life has been promoting the

Donations from Tokio Marine & Nichido Life’s employees and agents are used to support activities

Pink Ribbon Campaign in support of J.POSH, an NPO

of organizations helping children undergoing medical treatment and elderly people. Employees ofengaged in pink ribbon movements for breast cancer

the company also provide support to the activities of these organizations through participation andawareness in Japan, to convey the importance of medicalother means. Donations have been made to the following organizations since fiscal 2016.

exams and early detection of breast cancer. Tokio Marine• NPO CliniClowns Association

Group employees, led by Tokio Marine & Nichido Life

• NPO The Support Network for NANBYO Children of Japan

employees, have held street campaigns nationwide and• NPO Dementia Friendship Club

handed out awareness leaflets* since 2005.
* The certified NPO J.POSH collaborates with medical institutions nationwide on the Japan Mammography Sunday (J.M.S)
initiative to create an environment enabling women who are busy on weekdays to have mammograms on the third Sunday in
October. Tokio Marine & Nichido Life also supports this initiative and hands out a list of available medical institutions.

■Providing Japan’s First Fund Specialized for Cancer Treatment
As an initiative to contribute to the achievement of the SDGs, in July 2019 we established the Tokio
Marine Investment Trust to Fight Cancer (without currency hedging)/(with currency hedging)for investment in companies with a high probability of making a significant contribution to the• Providing Encouragement to Cancer Patients by Making Terry Cloth Caps

resolution of cancer treatment, a major social issue.

Since 2009, Tokio Marine & Nichido Life has joined
initiatives undertaken by the Iwate Hospice Association,

The fund aims to ensure return through investment in companies with strengths in the cancer

a citizens’ group in Morioka City, Iwate Prefecture, totreatment field (diagnostic examination, profiling, medical technology and pharmaceuticals)

support cancer patients and their families and help

where there are expectations of significant growth and progress due to increasingly aging societies

them gain courage to fight against the disease. The

worldwide and advancements in genetic analysis technology. Another aim is to contribute to thecompany has been making terry cloth caps for patientsachievement of Goal 3 of the 17 SDGs, namely “Ensure healthy lives and promote well-being for all atundergoing anticancer drug treatment.

all ages.”

Every year, participants from Tokio Marine & Nichido Life and other Tokio Marine Group companies

In addition to indirect contribution through investment in companies, we plan to make direct

and their families stitch the caps together and donate more than 1,000 caps as Christmas presents tocontribution by donating a portion of the management fees to National Cancer Center Japan, Japancancer hospitals nationwide through the Iwate Hospice Association.

Cancer Society and other cancer research institutes.

• Education Support for Orphans

Such direct assistance makes it possible to help organizations that find it difficult to get support

Tokio Marine & Nichido Life established a fund in 2016 to financially support children who have lost

through investment as well as to enable continued support through the management fees that are

one or both parents due to illness, including cancer, and offers benefit-type scholarships to university

paid regularly every year.

students and others with the cooperation of the Japan Philanthropic Association. Benefit-type
scholarships of 300,000 yen per year are provided to students.

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Kyoto University

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Sustainability Library

CiRA is working on research every day to enable the practical application of iPS cell technology.
Through our donations to the research fund, we hope to ease the suffering of people with intractable

In January 2015, Tokio Marine & Nichido donated a total of 100 million yen to Kyoto University’s iPS

diseases and injuries and contribute to the establishment of a research environment that can stably

Cell Research Fund, covering a five-year period. In addition, the company called for donations to theobtain a pool of excellent researchers and research supporters and to the further advancement offund from employees of Tokio Marine Group companies and other individuals and made an additional

research in this area. At the same time, we will continue to provide support to health, medical anddonation exceeding 2 million yen in 2021.

other related fields to deliver safety and security in the form of risk management, including insurance,
and through collaboration among Group companies.

Tokio Marine & Nichido is also collaborating with a project called the iPS Cell Stock for Regenerative
Medicine (transferred from CiRA to the CiRA Foundation (CiRAF), also at Kyoto University, in April2020) to stockpile induced pluripotent stem (iPS) cells for medical use. The project involves collecting■N Program to Support Young Physicians to Gain Clinical Experience in the United States

blood from donors having a special type of human leukocyte antigens (HLAs), which is thought

In collaboration with the Mount Sinai Health System, Tokio Marine & Nichido has been offering theto cause less immune rejection. In August 2016, in addition to Kyoto University Hospital, blood

N Program since 1991. This is a medical residency program to promote exchange between the twocollection also started at the medical corporate foundation Kaijo Building Clinic, a tie-up medical

countries in the medical field by dispatching every year young Japanese doctors with the desire

institution of Tokio Marine Group. The provision of iPS cells for regenerative medicine started in

to gain clinical experience in the United States. In general, people wishing to experience clinicalAugust 2015, and the stock has grown to cover about 40% of people in Japan. Current efforts include

training in the United States are selected by way of a nationwide recruitment system. The N Program

promoting a plan to provide iPS cells with reduced risk of immune rejection by using genome editingis handled differently, however, and has become an invaluable program for young Japanese doctors

technology and conducting technology development with the goal of enabling the provision of iPS

who want to undergo clinical training at an educational hospital in the United States. The N Program

cells of patients themselves at the cost of around 1 million yen by 2025.

has made remarkable progress thanks to the cooperation of teachers at U.S. medical institutions andthe efforts of residents who participated as trainee physicians. To date, the total number of trainees
and graduates of this program has grown to over 190.
N Program (in Japanese)

Presenting a certificate for the donation for fiscal 2020
(Held online to prevent the spread of COVID-19)

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Tokio Marine Group engages in recovery support for disaster-affected areas, including employee
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the coastal areas devastated by the tsunami, remove weeds in planned tree-planting areas and help
with cultivating saplings that will be planted along the coast. Up until March 2020, the company
has conducted 23 such tours, with the participation of a total of 361 employees, including Group
employees, agents and their families.
Watari Greenbelt Project (in Japanese)◉Initiatives to Support Recovery of Areas Affected by the Great East Japan Earthquake
Tokio Marine Group has been engaging in activities to support areas affected by the Great East Japan
Earthquake. Starting from May 2011 immediately following the disaster, Group company employees,
agents and their families across the country have provided support to disaster areas in Otsuchi-cho(Kamihei-gun) and Rikuzentakata City in Iwate Prefecture and Ishinomaki City and Kesennuma Cityin Miyagi Prefecture. Their activities include removing disaster debris, cleaning up houses damaged
in the tsunami, removing mud from houses and street drainage gutters, assisting in agricultural andfishery related work, sorting books for donation to libraries in disaster areas and cleaning damaged
and mud-covered photographs and documents.
Tokio Marine & Nichido is also supporting two NPOs engaging in activities to restore tsunamidevastated coastal forests in Natori City and Watari-cho, respectively, along the coast of Miyagi
Prefecture.
In Natori City, the Organization for Industrial, Spiritual and Cultural Advancement-InternationalAlso, employees of Tokio Marine & Nichido and Group companies made paper lanterns from milk
cartons for the Prayer Lanterns Lighting, a memorial event for the Great East Japan Earthquake held in
Morioka City, Iwate Prefecture. More than 2,450 lanterns were sent to the Morioka Recovery Support
Network, the secretariat of the event. On the day of the event, 36 employees and their families frombranches as well as agents in Morioka and other locations volunteered to set up and light lanterncandles.

(OISCA) has been leading the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region.
In the project, the company has been participating in activities to restore coastal pine tree forests inthe city and to facilitate regional revitalization through the recovery of agricultural land and creationof job opportunities in disaster areas. Under its policy to “never forget the event at any cost andcontinue to do whatever we can do even in any small way,” the company has been making an annual
monetary donation since fiscal 2011. In fiscal 2016, an employee volunteer program was launched,
and a total of 43 employees have conducted activities such as removing weeds.
The NPO Watari Greenbelt Project has been engaging in an initiative to restore tide-control forests
along the coastal areas and promote the recovery and new community development of Wataricho, Watari-gun, Miyagi Prefecture. Since fiscal 2013, Tokio Marine & Nichido has been soliciting
and sending employee volunteers on a tour to assist in the initiative. During each tour, they visit

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Summary

Tokio Marine Kagami Memorial
Foundation• Provides scholarships to students
at Japanese universities and graduate school exchange students fromASEAN nations• Provides academic research aid andearthquake research aid to youngsocial science researchers

Scholarships awarded: 154
Research assistance: 8 projects

Tokio Marine & Nichido Educational Development Fund

Provides assistance for educatorsand to children orphaned throughtraffic accidents

Financial assistance for education andresearch: 108
Scholarships for children orphaned
through traffic accidents : 116

The Tokio Marine Sports Foundation

Promotes sports activities in local
communities

Number of persons using Nasu Sports
Park: 16,021
Number of persons using Toda Boathouse:
2,005

as helping young people grow, encouraging international cultural exchange and promoting sports in the

We also encourage children who will take the lead in the next generation to think about environmental
issues, disaster preparedness and traffic safety through our lesson programs delivered to schools andother environmental initiatives.
■Nurturing Future Generations, Encouraging International Exchange and Promoting Sports in

Sustainability Library

Overview and Activities of Each Foundation

Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims
local community.

5

Local Communities through Foundations
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated an academic research
grant program in 1940 and a scholarship program in 1941. The foundation provides scholarships tostudents at Japanese universities and graduate school exchange students from ASEAN nations and assists

Activities in Fiscal 2020

academic studies by researchers.
Tokio Marine & Nichido Risk Consulting’s “Risk Assessment of Renewable Energy Facilities” (in Japanese)

Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance toTokio Marine & Nichido Educational Development Fund (in Japanese)elementary school and junior high school children orphaned through traffic accidents and for educational

The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)

research by educators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports andeducational activities among the public to help bring bright and enriched lives to the people of Japan. The■Holding Aerospace Classes with the Local Community to Nurture People Interested in
Aerospace

two facilities owned by the foundation, Nasu Sports Park and Toda Boathouse (a water sports facility), are

Tokio Marine & Nichido aims to contribute to the advancement of local economies and society byused by a wide range of groups from young children to senior citizens. The foundation is also involved in

actively participating in regional revitalization efforts.

local support exchange events planned by members of Tokio Marine & Nichido’s sports teams and charity
concerts given by the company’s orchestra.

Going forward, further growth is expected in the Tokai region, where the aerospace industry isconcentrated. Tokio Marine & Nichido has been running aerospace classes for elementary and juniorhigh school students that provide education and include experiments related to aerospace. The
idea behind the initiative is a desire to increase the opportunity for children to become interested
in aerospace since it is the younger generation who will bear responsibility for the future of theaerospace industry.

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Sustainability Library■Workshop to Create Local Community Safety Maps to Promote Crime and Disaster Prevention
and Traffic Safetywith Aichi Prefecture and Nagoya University, and has been made possible owing to its community-

Since September 2007, Tokio Marine & Nichido has been co-sponsoring the “Daijoubu Campaign,” abased work that includes contributing to human resources development.

movement led by The Mainichi Newspapers, and supporting activities to protect children and local
residents from disasters and crimes.

In August 2021, an aerospace class was held at the Gifu-Kakamigahara Air and Space Museum, which
let a total of 40 elementary school students learn about space and satellites and have a simulated

As part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create Local

experience of the training and missions of astronauts. By providing a venue to generate more

Community Safety Maps across Japan in fiscal 2011 in collaboration with The Mainichi Newspapers

aerospace-related human resources in the Tokai region, the classes are expected to contribute to theand the 38 radio stations of the Japan FM Network Association (JFN).

advancement of Japan’s aerospace industry.
At a training seminar by Professor Nobuo Komiya of Rissho University, an expert in criminal sociology,
Tokio Marine & Nichido employees and local elementary school children learn how to identify
dangerous areas based on two keywords of “easily accessible” and “not openly visible.” Afterwards,
they apply the concept to identify dangerous areas around schools and create their own local
community safety maps*. It is an initiative to protect their own safety from a crime by learning about
the concept of dangerous areas.
Tokio Marine & Nichido will continue to contribute to the safety and security of local communities
through this and similar initiatives.
* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map to show “dangerous,”
crime-prone areas, which have been picked based on the two keywords of “easily accessible” and “not openly visible.”

Daijyoubu Campaign (in Japanese)
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Junior High and High School Students

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Sustainability Library■Supporting Child Line Support Center Japan
Tokio Marine & Nichido has been inviting the specified NPO

Tokio Marine Group has been contributing to theChild Line Support Center Japan to give a lecture about thepromotion of career education mainly for junior highorganization’s activities every year since 2012. They discussand high school students by providing its own careersome of the anxieties and other issues brought up by youths

education program, “Group Work on Managing Risks

through Child Line, a dedicated phone line that children canand Opportunities,” which was developed jointly withcall free of charge from anywhere in Japan. After this, Tokio

universities, NPOs and educators.

Marine Group employees serve as volunteers for delivering
cards inscribed with the Child Line telephone number toIn the program consisting of card games and teamwork activities, students become owners of achildren. Employees from Tokio Marine Asset Management, Tokio Marine Business Support, Tokiobakery and have to think about ways to operate the bakery successfully over a long period, including

Marine & Nichido Communications and Tokio Marine & Nichido Human Resources Academy also

how to use insurance. The lesson simulates responses to various risks associated with owning a

volunteer for sending the cards to the children.

business, enabling the students to discover issues for themselves and solve them collaboratively.

Child Line (in Japanese)

From fiscal 2017, the program has been expanded throughout Japan, with a cumulative total of 1,600
students receiving career education to date.

■Disaster Education Support for Children in China• Disaster Prevention Lessons in China■Ashinaga Charity & Walk

In 2016, Disaster Prevention Lessons for elementary and junior high school students were officially

Tokio Marine & Nichido participated in a charity

launched in China by Tokio Marine & Nichido Fire Insurance Company (China) Limited (TMNCH).

walk event, Ashinaga Charity & Walk, hosted

It is the first case that Tokio Marine & Nichido’s disasterby Meiji Yasuda Life Insurance Company. Fromawareness-raising program is implemented overseas

Tokio Marine Group, a total of 2,295 employees

and represents the synergy generated by a sustainability

took part. A monetary donation of 1,197,627 yen

project within Tokio Marine Group. Disaster Prevention

was collected and used to support orphans as

Lessons in China are an initiative that involves direct

described below.

participation of TMNCH employees and fully leverages
the experience accumulated over the 10 years since the(1) Donated to Ashinaga to be used for the following purposes to support orphans:company’s founding to complement insufficient disaster• Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by theprevention education at schools, raise local community

Great East Japan Earthquake

awareness for disaster prevention and to fulfill its social• Scholarship loans for orphans who want to attend high school, university, junior college or other

responsibility. TMNCH has developed its own education

educational institution

materials that take into account the characteristics of(2) Allocated as financial assistance to orphans living in prefectures affected by the Great East Japandisasters in China, and by incorporating such original

Earthquake through donations to orphan support funds

content, made these lessons appealing to children toencourage their learning.

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The initiative started five years ago, but all five branches of TMNCH are already participating in theactivity, with 39 employees, representing one-tenth of all employees, having received training as
volunteer lecturers. As of the end of fiscal 2020, more than 1,700 children have received the lessons
at 22 schools in nine provinces and cities (32 administrative divisions and municipalities) in China.
• Educational Assistance for Children of Migrant Workers in China
Since 2009, Tokio Marine Group has been collaboratingwith the All-China Youth Federation to support children of
migrant workers (children living in farming villages while
their parents work in the city). We have established support■Participating in Room to Read’s Educational Support Program in Developing Countries

facilities in over 300 locations throughout China, and Group

Tokio Marine & Nichido has participated in the educational support effort led by the international

employees engage in various volunteer activities every

NGO Room to Read since fiscal 2010. During the 11 years from fiscal 2010 to fiscal 2020, the company

year. In June 2021, 11 employees, including Keiko Fujita, thehas made donations every year totalling 101,577,830 yen, thereby providing educational support

Tokio Marine & Nichido Fire Insurance Company (China) representative, undertook volunteer efforts

for a total of about 2,750 girls to help them attain independence in the future, offering a study

at an elementary school in Sichuan Province, in China. It was a meaningful classroom interchange

environment for children by opening 17 reading rooms and supporting the introduction of six

that included Disaster Prevention Lessons on the themes of firefighting and safety during school

literacy education programs in India, Bangladesh and Vietnam.

summer holidays with 52 children and was highly praised by a local Communist Youth League.
For girls not attending school for economic reasons or because they are tied to household duties as■Support Activities for Orphansa result of their parents’ lack of understanding, the program offers financial aid for tuition fees andNisshin Fire has continued to support children who have lost one or both of their parents in traffic

endeavors to convey the importance of education to their families through home visits. These efforts

accidents through the NPO Association for Assistance to Children Orphaned in Traffic Accidents sincehave allowed girls to continue their education, with many achieving excellent performance in their

2008. Going forward, the company will continue supporting children orphaned in traffic accidents

schoolwork to make their dreams a reality.

through this NPO.
India, Bangladesh and Vietnam are three mangrove planting regions covered under the company’s■ Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming Tournament

ongoing Mangrove Planting Project initiated in 1999. Through the Mangrove Planting Project andTokio Marine & Nichido started providing support to the Japan Swimming Federation as one of theeducational support program, Tokio Marine & Nichido thus carries out the dual-purpose global social

initiatives undertaken to commemorate its 110th anniversary in 1989, and has been doing so as one

contribution activities of nurturing both trees and people.

pillar of social contribution activities based on its desire to contribute to the sound development ofInternational NGO Room to ReadJapan’s youth by promoting swimming. Specific efforts include serving as a special sponsor of the
National JOC Junior Olympic Cup Swimming Tournament held twice a year (spring and summer) andproviding support for the costs of attending competitions and training camps for Junior Olympic
athletes.
Go! Go! Junior Swimmers! (in Japanese)
Swimming Support Site “Forever, with Swimming” (in Japanese)
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Sustainability LibrarySocial and Economic Inclusion of All People

program and become supporters for dementia care. We intend to promote this program further, as it◉ Social Contribution Activities for the Elderly and Awareness-Raising Activities for
Dementia

think about how we accordingly deal with our customers and our own families.

Tokio Marine Group undertakes social contribution activities for the elderly and awareness-raising
activities for persons suffering from dementia as part of volunteer activities supporting the safety
and security of the local community and families.
■ Contributing to the Creation of Communities That Understand Dementia: Courses to Foster
Support for Dementia Care
Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which is
promoted by the Ministry of Health, Labour and Welfare and the nationwide Caravan Mate Liaison
Council, and conducts courses to foster support for dementia care as a volunteer activity to support
the safety and security of local communities and families. With the ultimate goal of creatingneighborhoods where people with dementia and their families can live with peace of mind, theprogram is designed so that employees who take the course have the correct knowledge about
dementia to share with friends and families as well as support and give compassionate consideration
to people with dementia and their families in work and private life.
During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo,
attendees watched a DVD, listened to a lecture given by an employee (called a “caravan mate”) who
has received special training on this subject and participated in a role-playing session. As of March
2021, a total of around 5,700 Group company employees have participated in this educational

gives us a good opportunity to deepen our understanding of the aging population and dementia andMillion-Supporter Caravan for Dementia (in Japanese)■Activities Associated with an Elderly Watch Support Network Project
Tokio Marine Assistance concluded an agreement related to an elderly watch support network
project in Shinagawa Ward, Tokyo, in November 2015 with Shinagawa Ward and the Shinagawa Ward
Council on Social Welfare and activities continue to this day.
The project aims to create a system of support through mutual cooperation to make life easier for
elderly persons living alone. Neighborly consultation services are made available and inconveniences
are kept to a minimum in the area they are familiar with living.
The company utilizes its excellent phone response skills amassed in the course of its core call center
business and employees serve as volunteers for making regular calls to the elderly as part of a service
confirming their safety being implemented by Shinagawa Ward’s “Sasaeai Hotto Station*.” Employees
make regular phone calls to the homes of users living in Shinagawa Ward, and if there is no answer
or they detect an abnormal change during the conversation, they immediately report it to “Sasaeai
Hotto Station” so that the situation can be handled as smoothly as possible. In 2020, the volunteer
service was implemented 34 times for a total of 84 people following expansion of the service area
and the yearly rise in the number of users to whom they make phone calls.
This project will be carried out on a continuous and steady basis as a means of contributing to the
local community.
* A consultation service established by Shinagawa Ward toease the anxieties of elderly persons living alone and otherresidents so that they can continue living in a familiar environment

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Sustainability Library◉Supporting Deaf and Blind Persons and Sports for the Disabled■Building a Society in Which Anyone Can Take on Active Roles with the Special Olympics

Tokio Marine & Nichido supports deaf and blind persons in conjunction with the Japan Deafblindwith and without disabilities understand and respect each other’s differences and live and grow

Association and supports sports for disabled persons through the Japanese Para-Sports Association

together, Tokio Marine & Nichido became an official sponsor of the foundation in fiscal 2005 and has

and Special Olympics Nippon Foundation.

been supporting its activities by providing funds and volunteers.

■Collaboration with the Japan Deafblind Association

Additionally, Tokio Marine Group undertakes a year-round volunteer activity to create good luck

The Japan Deafblind Association is engaged in activities

bracelets to show our support to athletes of the foundation. In fiscal 2020, a total of 1,565 employees

to support people with hearing and vision impairments

joined this activity.

In support of the Special Olympics Nippon Foundation’s vision of creating a society where people

across the country. Their activities include dispatching sign
language interpreters and helpers, training interpreters andpublishing a biannual magazine for the hearing and visually
impaired.

◉ Re-evaluating Products Corresponding to LGBT*
In view of rising social interest in sexual minorities, Tokio Marine & Nichido is working gradually to

Tokio Marine & Nichido has been a supporting member

include same-sex partners in the definition of “spouse” for products that provide coverage for familiesof the association since 2008. At the association’s annual national conference, which is held for theand married couples. We respect the diverse family structures of our customers and will provide

purpose of promoting exchange among people with these impairments and improving the skills of

products that can be helpful in times of need.

sign language interpreters and helpers, employees working in offices and branches in respective
areas serve as volunteer staff to cooperate in running the event.

* LGBT is a general term that refers to sexual minorities and is derived from the first letters of the words lesbian, gay, bi-sexualand transgender.

Japan Deafblind Association (in Japanese)■Building a Society That Transcends Disabilities: Learn About, Watch and Experience Sports by
Disabled Persons
Tokio Marine & Nichido started sponsoring the Japanese Para-Sports Association (JPSA) in May 2016
and Japan Inclusive Football Federation (JIFF) in October
2016 to support athletes striving to overcome the challengeof disability and enhance opportunities for employees toprovide support and volunteer at sports events for thedisabled.
I n addition, employees from around Japan conduc t
volunteer activities and go to cheer on athletes at the Japan
Para Championships, which are sports events for disabled persons held regionally.

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SocialSupport for Foundations and Donations
Tokio Marine Group supports the NPOs Sawayaka Welfare Foundation, Foundation for Severely-Ill
Children and Their Families (KidsFam), Public Resources Foundation and Single Mothers Forum.
■Tie-Up with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations acrossthe country and works to build a system of mutual assistance in each local community with theultimate goal of “building a new society in which all people can develop a close rapport with eachother” in order to fulfill their desire to lead an enriching life. Tokio Marine & Nichido empathizes withthis organizational philosophy and partners with the foundation.
National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)■Supporting KidsFam
Tokio Marine & Nichido supports the activities of the Foundation for Severely-Ill Children and Their
Families (KidsFam). KidsFam reaches out to children requiring medical care due to severe illness or

4

5

Governance

Sustainability Librarygoes a step beyond financially aiding activities of such NPOs. The fund is intended to improve theemployment situation for people seeking work and help resolve related social issues by supporting
innovative and challenging initiatives that could eliminate deficiencies inherent in conventional job
assistance programs. In May 2021, eight NPOs matching the purpose of the fund were selected, andcollaboration is being promoted with each organization. The fund will operate for three years andsupport organizations with a challenging spirit every year.
• Job Assistance for Single Mothers Seeking Work in a Harsh Environment Causedby the COVID-19 Pandemic
COVID-19 has taken away jobs from many people and greatly affected and caused difficulties for
single-parent households with a weaker economic base in particular. Given such a social issue, Tokio
Marine & Nichido Career Service started cooperating with NPO Single Mothers Forum in October 2020and has assisted single mothers in finding a job. The company has helped participants enrolled in its“kirari” program to work as dispatched employees in Tokio Marine Group. In addition, the company’s“Manabi Assist” program that provides job education for job seekers has supported about 130 single
mothers by April 2021.

disability and their families. It undertakes a variety of support programs, conducts public relations,awareness-raising and training activities and disseminates relevant information aimed at building asociety in which they can live with peace of mind. For details, please refer to the activities outlined on
the KidsFam website.

しんぐるまざあず・ふぉーらむ「Kirariプログラム」
シングルマザーの“思い”にお応えします「働く」
を求めるシングルマザーの方々に、就労支援プログラムを提供したい――。その思いに、シングルマ
ザーを支援するNPO法人「しんぐるまざあず・ふぉーらむ」
様にご賛同いただきました。東京海上グループの派遣スタッフとして就業支援する「kirariプログラム」
や、自宅でeラーニングを学び、時間数に応じた教育訓
練手当が受けられる就労プログラム「まなびアシスト」
を行っています。
事務での就業経験がないけど、事務職につきたい
専門的なスキルを身につけて、生活を安定させたい
急な早退や休暇などに理解がある環境で働きたい
今よりも収入アップしたい

研修期間中も給与を支給

社員のほとんどが女性で子育て世代も多数

専門性の高い事務職だから
将来性もある

スキルに応じた
昇給あり

就業ブランクはあるが、経験を活かして働きたい

就労支援プログラム「まなびアシスト」

KidsFam (in Japanese)

東京海上グループで働くメリット・e ラーニングで学べる・教育訓練手当が受けられる

全国どこにお住いでも自宅で受講でき、専門のキャリアコン
サルトとキャリア相談ができます。学びながら教育訓練手当も受けられます。

専任のフォロースタッフが常にサポート「働く」
を求める人へ幅広く

「働く」
を提供する
人材という視点から企業活動や社会貢献をつないで、
サスティナブルな社会をつくる■Providing Work Opportunities Broadly to People Seeking Work
By providing work opportunities broadly to people seeking work, Tokio Marine & Nichido Career
Service is striving to link its corporate activities to social contribution in terms of human resources
and create a sustainable society.

パブリックリソース財団との協働で「働く」を求める人の「働く」をサポートします
生活困窮下の若者やシングルマザー、障がい者など、「働く」を求める方々の雇用を通じ、社会課題の解決や社会の新たな仕事のあり方を実現する事業を支援したい ――。その思いに、「意志ある寄付で社会を変える」を使命に活動している公益財団法人パブリックリソース• Establishing the “Fund to Support People’s Willingness to Work” to Aid NPOs Providing Job

財団にご賛同いただき、「働く力応援基金」を設立しました。同財団との協働で、新たな社会創造にチャレンジしていきます。

https://www.tcshaken.co.jp/c/

Assistance to People Facing Difficulty in Finding a Job
In collaboration with the NPO Public Resources Foundation, Tokio Marine & Nichido Career
Service has established the Fund to Support People’s Willingness to Work to provide support toorganizations that help people having difficulty finding a job for various reasons, such as having
disabilities or being financially challenged. The most notable characteristic of the fund is that it

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Measures and Response to COVID-19
Continuing Critical Operations as an Insurance Company

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Sustainability Library■Donations by Tokio Marine Group Companies and Employees
COVID-19 has spread globally and caused unprecedented impacts in various forms. In order for Tokio
Marine Group to promote its efforts against COVID-19 on a global basis, we have set a budget of 1
billion yen for the period of two years from fiscal 2020 to fiscal 2021, which will be used by Tokio
Marine Holdings to match 50% of the amount donated by employees of Group companies in andTo sustain its function integral to social infrastructure, Tokio Marine Group is continuing to undertake

outside Japan.

critical operations, including receiving loss reports, paying insurance claims and protecting insurance
policies, while working to prevent the spread of COVID-19 and ensure the safety of employees.

To date, we have made monetary donations to support financially challenged students for expenses
to advance to higher education, tuition fees and living expenses; art and cultural organizations forced

Tokio Marine & Nichido has implemented emergency measures for policyholders affected by

to suspend or curtail activities; medical institutions; single-parent households; and children orphaned

COVID-19 to extend the period allowed for contract procedures and grace period for premiumby traffic accidents. Monetary donations have also been made to provide support for research andpayments. During the period from April 23 to September 30, 2020, the company extended, with

development of curative drugs and vaccines against COVID-19; international medical assistance;

regard to compulsory auto liability insurance, the period for changing the insured vehicle orlearning and food assistance for children facing school closures; and support for prevention ofcanceling or modifying the details of the policy upon transfer of title or vehicle replacement; theinfection for persons with disabilities. The Group also donated medical supplies stockpiled in-house

period for policy renewal to match the effective period of vehicle inspection certificates extended

to medical institutions and other entities across Japan (more than 300,000 N95 medical masks andby the government; and grace period for premium payments. For accident insurance, Super Businessmore than 10,000 items of protective clothing).

Insurance (liability clause) and other products that conventionally cover Classes I to III infectious
diseases specified in Japan’s Infectious Diseases Act, the company expanded the scope of coveragein April 2020 to the designated infectious diseases under the act, which include COVID-19. The
Infectious Diseases Act was then revised in February 2021, and COVID-19 was moved from thecategory of designated infectious diseases to the category of novel influenza and other infectious
diseases. The company accordingly revised its products to provide continued coverage for COVID-19.
For overseas travel insurance with coverage for diseases, the requirement for the period from theend of policy duration to the start of medical treatment has been relaxed from within 72 hours towithin 30 days for COVID-19. The company has also expanded the definition of hospitalization under
its medical and other insurance and decided to pay hospitalization and related benefits to cases inwhich COVID-19 patients stay at temporary facilities (including hotels) or at home as per doctor’s
instructions and receive treatments comparable to those provided by hospitals.
(As of August 1, 2021)

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Social■Providing “Medical Note,” an Online Medical Consultation Service, and Holding a Webinar(Tokio Marine & Nichido and Tokio Marine & Nichido Life)

4

Governance5

Sustainability Library■Offering COVID-19 Vaccination Sites Free of Charge (August 2021)
For supporting swift and smooth implementation of vaccinations for preventing the spread of

To prevent the spread of COVID-19 and enable customers to consult and ask questions to healthcare
professionals from home, we provided the “Medical Note * 1” service to customers free of charge

COVID-19, Tokio Marine & Nichido has offered two of its own facilities, namely Tokio Marine & Nichido

from April 15 to June 30, 2020 and from January 12 to February 28, 2021. It is an online medical

City and Nerima-ku, respectively. The two local governments in Tokyo are using these facilities as aconsultation service of MedicalNote Inc., a capital and business alliance partner of Tokio Marine

venue for mass vaccinations.

Tama General Ground and Tokio Marine & Nichido Shakujii Sports Center, free of charge to Hachioji

Holdings. More specifically, “Medical Note” allows people who are worried about their symptoms toeasily, directly and individually consult and ask questions online to healthcare professionals, mainly

Tokio Marine Group will strive to resolve social issues while also working with local governments inmedical specialists. Customers who used the service during the said periods provided positive

order to accomplish the purpose of protecting customers and society in times of need, which the

feedback, saying that advice was to the point, reliable and quick and that the service eliminated theircompany has upheld since its founding, as well as continue to deliver safety and security to local

anxiety during the time when it was difficult to visit hospitals.

community members.

In January 2021, a free webinar on COVID-19 was held by MedicalNote for Tokio Marine & Nichido andTokio Marine & Nichido Life. The webinar invited Tokyo Medical Association Chairman Haruo Ozaki,
who is fighting against the virus on the frontline, to give a lecture and provide the latest information
on COVID-19, including updates on how it is transmitted and how to prevent it.
With regard to our Medical Assist *2 consultation service that comes with our insurance products, Tokio
Marine & Nichido Medical Service continues to provide medical consultation over the telephone.
As for COVID-19, we have been responding to customers seeking advice from these services inaccordance with the policy of the Ministry of Health, Labour and Welfare (MHLW) issued to thehealth departments in each prefecture as well as the guidelines of the National Institute of Infectious
Diseases, instructing those suspected of being infected with the novel coronavirus to consult a
COVID-19 consultation center.
*1 This service is provided within the scope of remote health and healthcare consultations as defined in MHLW’s guidelines forappropriate online medical consultations.
*2 This service is for policyholders of Tokio Marine & Nichido (excluding companies), insured persons (excluding companies)
and their respective families (spouses, blood relatives within the sixth degree and relatives by marriage within the third degree) and for policyholders of Tokio Marine & Nichido Life (excluding companies), insured persons and their respective families(spouses, blood relatives within the sixth degree and relatives by marriage within the third degree).

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SocialImproving Quality
from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security
to customers and by always remaining their first choice,” Tokio Marine Group takes feedback from
customers seriously and works to improve the operational quality on a constant basis. We strive tobuild trust-based partnerships with agents and improve our operational quality together in order totruly provide safety and security from a customer standpoint.

4

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Sustainability Library◉ Tokio Marine & Nichido Customer-Oriented Business Conduct Policies
Business Conduct Policy 1: Business conduct utilizing customer feedback
Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokio
Marine & Nichido has formulated a customer feedback response policy to encourage employees
and agents to take customer feedback seriously and use it proactively in corporate activities. The
company will pursue customer-oriented business conduct according to the policy.
Business Conduct Policy 2: Insurance solicitation
Tokio Marine & Nichido will work to provide appropriate products and services based on a correctunderstanding of risks facing customers and their needs and purposes while providing necessary

Basic Policies for Protection of Customers’ Interests

information when concluding an insurance contract.

Tokio Marine Group establishes basic policies for the protection of customers’ interests and develops

Business Conduct Policy 3: Payment of insurance claims (claims service)a system to thoroughly promote being customer-oriented and to pursue various aspects including

To be of help to customers in times of need, remain by their side while correctly understanding theircustomer protection. In addition, in accordance with the Tokio Marine Group Policy for Management

situations and positions and respond to their trust, Tokio Marine & Nichido will work to ensure theof Conflicts of Interest and through compliance with these policies by directors, officers andquality of its claims service and make swift and appropriate claims payments.

employees, Tokio Marine Group will work to manage transactions involving conflicts of interest toensure that clients’ interests are not unduly harmed.
The Tokio Marine Group Policy for Management of Conflicts of Interest

Business Conduct Policy 4: Initiatives to instill these policies
Tokio Marine & Nichido will provide training programs and promote initiatives to instill these businessconduct policies in agents and employees so that they will always act in a customer-oriented manner.

Customer-Oriented Business Conduct Policies
To more thoroughly carry out customer-oriented insurance business while remaining close tocustomers and accurately identifying their diversifying needs, Tokio Marine & Nichido, Tokio Marine& Nichido Life and some other Group companies have formulated and announced their respective
policies on customer-oriented business conduct and have been working with agents to promote

Business Conduct Policy 5: Management of transactions involving conflicts of interest
In accordance with the Tokio Marine Group Policy for Management of Conflicts of Interest andthrough compliance with these policies by directors, officers and employees, Tokio Marine & Nichido
will work to manage transactions involving conflicts of interest to ensure that clients’ interests are notunduly harmed.

specific initiatives under these policies. We will review our policies on a periodic basis to constantly
realize better business conduct, thereby earning the lasting trust of customers.

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Sustainability Library◉ Tokio Marine & Nichido Life Customer-Oriented Business Conduct Policies

Business Conduct Policy 5: Management of transactions involving conflicts of interest

Business Conduct Policy 1: Business conduct utilizing customer feedback

through compliance with these policies by directors, officers and employees, Tokio Marine & Nichido

Under its corporate philosophy of placing customer trust at the base of all its business activities,

Life will work to manage transactions involving conflicts of interest to ensure that clients’ interests

Tokio Marine & Nichido Life regards it as extremely important that all employees and agents seriously

are not unduly harmed.

In accordance with the Tokio Marine Group Policy for Management of Conflicts of Interest andtake feedback from customers, including complaints, requests and suggestions, and meet their
expectations. The company has accordingly formulated its customer feedback response policy andBusiness Conduct Policy 6: Asset management

will work to make its business conduct even more customer-oriented.

In order to ensure future payments of insurance claims and benefits, Tokio Marine & Nichido Life
will conduct asset management while paying due consideration to the distinctive characteristics ofBusiness Conduct Policy 2: Insurance solicitation

insurance contracts and by applying appropriate risk control.

Tokio Marine & Nichido Life will work to develop life insurance products and services matched tocustomer needs while also paying attention to social and economic trends and changes in thebusiness environment.

Response to Customer Feedback
Based on the Group’s common standards related to customer feedback, each company of Tokio

Tokio Marine & Nichido Life will deliver security by providing custom-tailored solutions that meet

Marine Group has formulated a response policy in order to develop a structure to utilize this feedback

increasingly diverse customer needs and protect customers and their families.

for improving products and services.

Tokio Marine & Nichido Life will implement initiatives to provide detailed information on products■Customer Feedback Response Policy

and explain them in a thorough manner to customers and have them confirm, based on a correct

Critical opinions and demands as well as compliments from customers are valuable assets for us tounderstanding of the products, that our solutions match their needs and purposes.

provide more quality services to customers. Based on the Group’s basic policy related to customer
feedback, each company of Tokio Marine Group has formulated a response policy in order to develop

Business Conduct Policy 3: Follow-up services and payment of insurance claims and benefits

a structure to utilize customer opinions for improving products and services.

Recognizing that paying insurance claims and benefits is one of the most basic and important
responsibilities of an insurance company, Tokio Marine & Nichido Life will make sure to explain policy
and other details to all customers and make swift and accurate payments, working always from acustomer standpoint. The company will also set up a system to provide follow-up services to elderly
customers to ensure that they will make claims for which they are entitled to without omissions.
Business Conduct Policy 4: Initiatives to instill these policies
In order to encourage employees, agents and direct sales employees (“Life Partners”) to act ina customer-oriented manner in all business conduct, Tokio Marine & Nichido Life will establish
necessary evaluation and training programs and continue to implement initiatives to instill thesebusiness conduct policies among them.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its
corporate activities with customer trust as the basis of all of its business activities.
Basic Policy❶ We will proactively accept and appreciate customer feedback.
❷ We will undertake company-wide initiatives to responsibly address customer feedback
through to the end.
❸ We will utilize customer feedback to enhance the quality of our operations, including
products and services.
❹ We will deliver greater safety and security based on customer feedback.

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Sustainability Library■Structure to Make Improvements Based on Customer Feedback■Listening to Customer Feedback

Customer surveys and feedback received directly from customers by employees and agents lead toEach Tokio Marine Group company actively listens to customer feedback through various means suchquality improvements in terms of products, services and other aspects. For example, Tokio Marine &as customer surveys, telephone calls from customers, company websites and information gathering

Nichido, Nisshin Fire and Tokio Marine & Nichido Life enter such feedback into a central management

via agents and sales personnel.

system that is set up on their respective intranets for later analysis. This feedback is then utilized forthe said improvements.

From the perspective of enhancing the transparency of initiatives regarding customer feedback, thenumber of feedback comments received, details of these comments and examples of products andAdditionally, Tokio Marine & Nichido conducts regular meetings with external advisors and consumer

services developed or improved based on such feedback are made public via company websites inmonitors in order to receive advice from the perspective of consumers. These activities havegreater detail.

translated into various improvements, including easier-to-understand notices and documents.
Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance andSuper Insurance at the time of contract. The aim is to confirm whether the company is providing easyto-understand explanations of details of coverage, premiums payments, rider services and important
terms. Tokio Marine & Nichido also asks for cooperation in surveys after paying insurance claims
to customers in order to obtain a wide range of opinions regarding responses to accidents. The
company constantly makes efforts to improve quality based on this customer feedback.
Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices
regarding contract details, insurance policies and other relevant documents that are sent to allpolicyholders once a year.
Nisshin Fire strives to identify customer needs through various surveys, for example, on staff response
during the contracting process and accident response services and works together with its agents toenhance the quality of its services to bring even greater satisfaction to customers.
<Initiatives in Compliance with ISO 10002>
As a means of standardizing the response to customer feedback companywide, Tokio Marine &Nichido and Tokio Marine & Nichido Life have established operation systems in conformity with ISO
10002, the international standard for management of the complaints handling process.
Moreover, these two companies were the first in the domestic financial industry to verify compliancewith the ISO 10002 standard in June 2007 and subsequently made an external announcement in July.
Under these operation systems, we will continuously strive to enhance the quality of operations interms of products, services and other relevant aspects based on customer feedback. Nisshin Fire also
made a self-declaration of compliance with the ISO 10002 standard in July 2008.
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Sustainability Library[Tokio Marine & Nichido Life][Tokio Marine & Nichido]*An internal cross-sectional committee of the Board of Directors composed of full-time directors and general managers
and established for the purpose of utilizing feedback from customers to improve operational quality[Nissin Fire]

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Sustainability Library<Fiscal 2020 Number of Customer Feedback Comments>［ Tokio Marine & Nichido Life］[ Tokio Marine & Nichido]
Customer feedback
categories

Representative examples

Jul. - Sep.
2020

Oct. - Dec.
2020

Jan. - Mar.
2021

Fiscal2020

Item

Number ofcomments

Number ofcomments

Number ofcomments

Number ofcomments

Total as ofMar. 2021

New contract related

Dissatisfied with explanations and with presentments on insurance
policy at time of enrollment, others

Receipt related

Dissatisfied with insurance premium payment methods and modification
procedures, others

1,657

12.4

Protection related

Dissatisfied with contract details modifications, policyholder loans,cancellation procedures, others

3,736

27.9

1,279

9.6

Products and services
Policy and pamphlet related

Policy and pamphlet details difficult to understand

247

296

319

325

1,187

Principal Details of Feedback

Products and services related Requests for improving products and services, others

1,135

1,304

1,230

1,558

5,227

Subtotal: Products and services

1,382

1,600

1,549

1,883

6,414

Insurance claims andbenefits related

Dissatisfied with payment procedures for insurance claims, benefits, maturity
proceeds, others

Others

Dissatisfied with after-service, etiquette and telephone response, others

929

1,025

1,064

965

3,983

Total

Enrollment: Contract procedures
Contract renewal procedures Delays in sending renewal information, others
Explanation of contract details Insufficient explanation of contract details, others
Subtotal

238

271

279

266

1,054

1,167

1,296

1,343

1,231

5,037

［Nissin Fire］

Enrollment: Contract management
Errors in listed policy details

19

186

217

Non-arrival of policy

Delay in sending of policy

196

20

23

Modification procedures

Delay in modification procedures, others

952

940

966

Account transfers

Unable to make account transfers, others

184

Telephone response and visitation etiquette

Subtotal : Enrollment total

Delay in being contacted by staff,
insufficient explanation of procedures

Payment amountInsufficient explanation about insurance claims payments

Advisability of payment

Advisability of payment

Subtotal

Telephone response and visitation etiquette

4,614

34.5

13,373100.0

FY2019FY202017

256❶ Product details (coverage, others)

12

10

3,901

❷ Contracting procedures (incomplete, delays, others)

165

166

160

156

152

145

613

❸ Soliciting activities (not thoroughly confirming with customers their needs and purposes, others)

113

85

1,327

1,302

1,358

1,389

5,376

❹ Insufficient or erroneous explanation about policy details, conditions and others

372

272

❺ Enrollment (conditions, restrictions, others)

1926❻ Error in insurance premium calculation

30

38❼ Staff interaction with customers

30

25

382

473

498

579

1,932

11

21

26

21

79

2,887

3,092

3,225

3,220

12,424❽ Contents of forms and other documents (application forms, invoices, leaflets, others)

20

17❾ Other

171

171

Subtotal

932

810
23

2. Management and protection of contracts, collection of premiums
1,049

1,281

1,366

1,358

5,054

❶ Insurance policies not reaching customers or errors in policies

29

641

682

768

756

2,847

❷ Availability of payment in installments or account transfer

48

46

1,268

1,485

1,599

1,637

5,989

❸ Procedures for changing policies

307

188

2,958

3,448

3,733

3,751

13,890❹ Procedures for canceling policies

243

202

Insurance claims payment: Response and etiquette
Response and etiquette

15.6

1,043

Insurance claims payments: Insurance claims payment
Contacting and responses

2,087

1. Contracting and soliciting activities

Enrollment: Others
Matters concerning enrollment not corresponding to the above

Percent of
Total (%)

606

Enrollment: Response and etiquette
Response and etiquette

Apr. 1, 2020–
Mar. 31, 2021

(Number of Comments of Dissatisfaction Only)
Item

Policy deficiencies

Subtotal

Dissatisfied(Number of Comments of Dissatisfaction Only)

Apr. - Jun.
2020

409

556

623

612

2,200

Insurance claims payments: Others❺ Processing of maturity repayment (processing delay, amount repaid, others)

53❻ Staff interaction with customers

1111❼ Other

6430

Subtotal

707

503

8

7

13

25

53

3,375

4,011

4,369

4,388

16,143❶ Amount of insurance claims paid

131

163

Matters concerning personal information

52

42

57

58

209

❷ Delay in response and method of response

716

557

Others

42

30

35

52

159

❸ Advisability of payment

43

17

7,738

8,775

9,235

9,601

35,349❹ Staff interaction with customers

229

167

670

989

1,099

935

3,693

Compliments

1,234

1,654

2,157

2,068

7,113

Total

9,642

11,41812,491

12,604

46,155Matters concerning payment not corresponding to the above
Subtotal: Total for insurance claims payments

Dissatisfied Total
Requests

3. Insurance claims❺ Other

7

6

Subtotal

1,126

910

4. Other (including complaints on the handling of personal information)
Total

31

52

2,796

2,275

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Tokio Marine Group’s
Sustainability

1

2

3

Environmental

4Social大変不満

5Governance

Sustainability Library不満
やや不満
どちらでもない
大変満足<Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2020 Auto Insurance)><Nissin Fire: Level of Customer Satisfaction (Fiscal 2020)>■Level of Satisfaction regarding
Overall Claims Services

regarding Accident Response Services■Overall Level of Satisfaction不満

Somewhat dissatisfied 1.2%
Neither satisfied
nor dissatisfied

大変不満

やや不満

Dissatisfied 0.9%

Dissatisfied 0.8%
Very dissatisfied

0.8%

3.1%

大変不満
不満

Somewhatsatisfied■Overall Level of Satisfaction regarding
Contract Procedures

やや不満

Very satisfied

6.3%

Somewhatdissatisfied

Dissatisfied

1.2%

46.0% どちらともいえない

0.4%

やや満足

Satisfied

大変不満

41.8%

不満

満足

Very dissatisfied

Neither satisfied
nor dissatisfied

Neither satisfied nor
dissatisfied

Very dissatisfied

どちらでもない

0.8%

大変満足

3.4%

Satisfied

36.9%

不満

不満
やや不満

Auto
Insurance

大変不満

大変不満

大変不満

不満
Very satisfied
どちらでもない

どちらとも言えない
満足58.0%どちらとも言えない
大変満足 Dissatisfied 0.8%

大変満足

満足

0.2%

大変満足

Satisfied

大変不満

やや不満

■Overall Level of Satisfaction
at the Time of Enrollment(Overall Level of Satisfaction
regarding Contract Procedures,
Product Details, etc.)

大変不満
不満

Very satisfied
満足

大変満足

不満 + とても不満

とても満足 + 満足

Very dissatisfied + dissatisfied

0.3%

満足

どちらとも言えない
大変満足

どちらともいえない

大変満足

どちらとも言えな

60.0%

88.3%

普通

不満

Fire andAccident
Insurance+ satisfied<Tokio Marine & Nichido Life: Level of Customer Satisfaction(Fiscal 2020) >
満足

7.2％

35.5%

とても満足 + 満足Very satisfied

不満

やや満足

Neither satisfied
nor dissatisfied

大変不満

3.1%

9.9％

大変満足

どちらともいえない

満足

0.6%

大変満足
Neithersatisfied nor
dissatisfied

やや不満

やや満足

Very dissatisfied

普通

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Number of customer comments received and customer sursvey results(in Japanese)
Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)
Nisshin Fire: Response to customer complaints (in Japanese)

不満 + とても不満
とても満足 + 満足

Very satisfied+ satisfied

92.5%

普通

不満 + とても不満

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Environmental

3

Social■Main Examples of Items That Have Been Developed and Improved Based on Customer
Feedback (Fiscal 2020)

4

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Sustainability Library

Status of Customer Feedback: Respective Group Company Websites
Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese)

Critical opinions and demands as well as compliments from customers are valuable assets for us to

Tokio Marine & Nichido Life: Major and specific development and improvement examples based onprovide more quality services to customers. Based on the Group’s basic policy related to customer

customer feedback (in Japanese)

feedback, each company of Tokio Marine Group has formulated a response policy in order to develop

Nisshin Fire: Examples of improvements that have been carried out based on customer feedbacka structure to utilize customer opinions for improving products and services.

(in Japanese)

Tokio Marine & Nichido[Customer Feedback]
I would like you to also provide a means to seek advice on insurance and complete contract

Quality Improvement Initiatives

procedures remotely.

Tokio Marine Group continuously promotes the enhancement of quality from a customer standpoint[Response]in accordance with the Group’s Corporate Philosophy: “Through the provision of the highest quality

In December 2020, we introduced a system for auto insurance, which allows customers to virtually

products and services, Tokio Marine Group aims to deliver safety and security to all its customers.”

complete contract procedures while having an online consultation with an agent.
Tokio Marine & Nichido Life

◉ Tokio Marine Group’s Approach to Quality Improvement

Increasing customer convenience when filing claims for surgery benefits (January 2021)

Tokio Marine Group has earned high regard from its customers by providing products and services[Customer Feedback]that are ahead of the times in accordance with the Group’s Corporate Philosophy: “Through theIt takes time and money to request a medical certificate from a medical institution. Can you simplify

provision of the highest quality products and services, Tokio Marine Group aims to deliver safety andyour procedures?

security to all its customers.”[Response]
In January 2021, we changed our procedures regarding certain surgeries and increased customer

In the medium to long term, changes in living and business environments resulting from frequentconvenience. Customers can now file claims by just submitting an application form and a copy ofnatural disasters, demographic shifts and technological innovation in the world will generate manyreceipts issued by the medical institution.

new opportunities and risks. In response to the diversifying needs of both individual and corporate
customers in connection with such new opportunities and risks, Tokio Marine Group will combine

Nisshin Firethe capabilities of all Group companies and will do its best to provide new products and services that

[Customer Feedback]anticipate the changing times and extend beyond the framework of conventional insurance products

On your notice of claims payment, the address you printed showed my name in katakana, whichand services in areas such as the financial, medical and consulting fields.

looked strange to me. I think you should use kanji (Chinese characters).
[Response]■Anshin (“Reassuring”) Quality

We upgraded our system to create forms we provide to customers, and we can now create easy-to-

As an effort to meet customers’ expectations and gain their satisfaction, Tokio Marine & Nichido

read customer forms using kanji characters.

defines Anshin Quality, a level of quality that must be assured by anyone at the company, at anytime
and anywhere by ensuring to achieve or execute things naturally expected of our products andservices by customers.
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Based on this Anshin Quality approach, the company has formulated its Anshin Quality Standards■Raising the Quality of Call Centers

as quality standards that must be assuredly satisfied by anyone at the company, at anytime andTokio Marine Group’s call center departments have formulated the Contact Center Standard for Tokio

anywhere. There are specific standards for each of the main business processes related to products

Marine (CCST) and have been evaluating and verifying the status of their operations based on theand services, including solicitation, claims payment and basic customer response etiquette. Tokiostandard for the purpose of raising the quality of customer responses throughout the Group’s callMarine & Nichido is strongly committed to being customer-oriented under a firm determination tocenters. We also conduct a customer satisfaction survey on a periodic basis and undertake improve-never providing to customers products or services that do not satisfy these standards.

ment activities to satisfy customer needs. At the same time, we have been implementing various
common measures, such as holding a “telephone response contest” of all call centers within the■Providing Information That Enables Customers to Make Claims without Any Omissions

Group, for mutually refining customer response skills.

To ensure that customers request insurance claims payments and insurance benefits without any
omissions, Tokio Marine & Nichido Life provides information to customers regarding insurance claims

In the future, we will utilize digital technology and enhance our website environment to support

payments and insurance benefits when they enter into an insurance contract, during the contract

customers when making inquiries or going through various procedures, while further upgrading re-validity period and when requesting insurance claims payments and insurance benefits.

sponse skills and striving to ensure quality response tailored to individual customers and stable operation of call centers.

Additionally, through such means as our website, we ask customers to contact Tokio Marine & Nichido
Life if they have any uncertainties about receiving insurance claims payments and insurance benefits.

■Providing Anshin Quality of Claims Services to Customers
At Tokio Marine & Nichido, we believe that our value as an insurance company is tested when an accident occurs. To prepare ourselves for such an emergency, we define Anshin Quality as specific quality
standards that are indispensable for the products and services provided to customers and, together
with agents, have been making full, concerted efforts toward the realization of Anshin Quality. Alsoin terms of claims services, we seek feedback broadly from customers and constantly endeavor to improve quality based on such feedback while repeating the cycle of implementation, verification andimprovement.
As one example, we have implemented the following operational improvements based on the evaluation results and opinions we gather through a customer survey, which is conducted after insurance
claims are paid to policyholders of our auto insurance, who have been involved in an accident.

Guidebook on receiving insurance claims payments and insurance benefits• Information regarding details of coverage and a list of available coverages (insurance claims) aresent to customers upon receipt of the notification of an accident, and personnel in charge provide
information on the amount of claims payable in an easy-to-understand manner.
• When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner
while also sending a statement of claims payable that not only verifies the amount but also provides
a detailed breakdown.
• When insurance claims cannot be paid, we inform customers of the reason both verbally and in
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Sustainability Librarywritten form in an easy-to-understand manner. Additionally, inquiries and claims from customers are[Initial Response]

accepted via an exclusive toll-free telephone line. Assistance from external specialists such as lawyers

After receiving a loss report, we confirm how the customer wishes to proceed with the accident

is also available via the Re-examination Request System*.

response and provide a detailed description of the process from the beginning to the final resolution.
It is only after we consult with the customer that we will contact the parties and others concerned.
We try to relieve the customer’s anxiety by reporting back to him/her the results of contacting these* Re-examination Request System

parties.

A system for customers (including policyholders and insured persons) to request reexamination when they disagree with the decision not to pay insurance claims made by claims[Loss Adjustment]

service bases in accordance with policy details

This step involves checking the status of a car or building damaged by the accident. At the sametime, we scrutinize details of necessary repairs and estimated repair costs to confirm an adequate loss

When requested by a customer, the Claims Service Re-examination Committee, which is aamount and explain it to the customer in an easy-to-understand manner.

closed-door committee composed of external specialists (doctors, lawyers and legal experts),
re-examines the decision. The results are subsequently reported in written form to the[Reporting Progress]

customer who requested the re-examination. However, this system does not apply to cases

To eliminate the customer’s anxiety and provide a higher sense of security, we make sure to reportthat are outside the activity scope of the committee, which is to make a decision from a legal

the progress in a manner and at the timing matched to the customer’s needs.

or medical viewpoint. For details, please contact the responsible claims service base.
Tokio Marine & Nichido: Re-examination Request System (in Japanese)[Payment of Insurance Claims]

Tokio Marine & Nichido: Re-examination Results by the Claims Service Re-Examination Committee

We calculate payable insurance claims and explain the details of these claims to the customer in(in Japanese)

an easy-to-understand manner. We then work to swiftly go through the payment procedures after
confirming with the customer if he/she wants to file a claim.

To provide high-quality claims services in case of an emergency to deliver safety and security tocustomers by leveraging our high level of expertise, we are making various related efforts on top of

We also utilize a system to check for other applicable policies and inform the possible payment of

the enhancement of the resolution capabilities of employees. In the following sections, we divide

other insurance claims, if any, to the customer. For auto insurance, in particular, we have in place athe process of claims services into five steps (receiving loss reports, initial response, loss adjustment,

system that does not allow us to close the case until the payment of all payable insurance claims

reporting progress and payment of insurance claims) and describe our efforts in each.

is made. By means of this system and various types of training, we ensure to make an appropriate
payment of claims to customers.

[Receiving Loss Reports]
Receiving a loss report from a customer is our first customer contact point in claims services. We work

Moreover, we constantly strive to improve the quality of our customer response over the telephone

to eliminate anxieties held by a customer who just had an accident by asking whether or not he/through employee training and by conducting a survey on its telephone responses by an external

she was injured and what exactly happened and simultaneously giving considerate and appropriate

survey company. Efforts are geared toward ensuring all responsible personnel always make aadvice.

considerate and honest response to customers.

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Sustainability Library■Resolution Capabilities of Team Experts• Shared Value for Caring for Customers as Our First Priority

We consider it our mission to provide high-quality claims services when a customer is involved in

Tokio Marine & Nichido believes that putting customers first and foremost translates into the quality

an accident. In auto insurance, smooth claim settlement requires a team approach in which highlyof claims services, which are intangible and not readily perceivable.

specialized and experienced staff members work as a team toward the same goal.
At Tokio Marine & Nichido, our experienced claims service staff team up with our nationwide network

Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to all membersof highly specialized experts including adjusters, lawyers and consulting physicians as well as

engaged in claims services, including new employees who join the company each year. The booklet

accountants and tax accountants to provide the resolution capabilities of Team Experts. This allows us

summarizes the values on which we place importance, including the shared ideas of all members

to protect our customers in the event of an accident.

involved with claims services for customers, working in harmony with colleagues and in pursuit ofexpertise.

In addition to our reliable and extensive network of 232 service bases nationwide, we satisfy 94.1%
of our customers who have filed claims under their insurance by exercising our sophisticated

We hope to continuously hand down our purpose, pride and sincerity in claims services from anegotiating power backed by our industry dominance with more than around 2.59 million accident

customer standpoint as part of our DNA.

settlements per year.
Claims Service System in Japan (As of March 2021)
Tokio Marine & Nichido

Nisshin Fire

232

105

Approx. 10,700*

Approx. 900

Lawyers

Approx. 550

Approx. 50

Consultant physicians

Approx. 110

Approx. 10

Tax accountants/Accountants

Approx. 70—

Approx. 2.59 million

Approx. 180,000

Number of service bases
Claims service staff and adjusters

Number of automobile accident settlements (Annual)* As of July 2020

Kokorokara booklet cover page and inside text. The English version is also available.

“Our ceaseless pursuit for expertise is really a quest for better human qualities, and this quest
never ends.”“Face to face with a person who needs your help, as a fellow human being, what does yourheart tell you? Everything starts from here. I want to help because a person needs my help.
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Sustainability Library◉ Initiatives to Improve Quality by Leveraging Digital Transformation (DX)

Additionally, E. design Insurance allows customers to complete overall procedures, from requesting■Insurance Procedures Seeking Greater Comfort and Convenience by Leveraging Smartphones

up for each customer to report accidents and verify accident response status in addition to making

In line with varying lifestyles and changes in society, demand is rising for products and services thatchanges to contract details and renewal procedures.

an estimate to final application for auto insurance, via smartphone. A dedicated web page is set

are available via the Internet, smartphones and other means.
The smartphone app Accident Site Call enables customers to easily and quickly make reports in case
Tokio Marine & Nichido and E. design Insurance work to support the safety and security of customersof accidents or car troubles. The actual location is notified via GPS so that customers can immediately

by utilizing smartphones and provide smartphone apps with a variety of features, including

request for the SECOM Accident On-site Rush Service or road service even in an unfamiliar place.

displaying insurance-related points of contact, making such a contact, viewing insurance policy
details and reporting an accident using positioning information through GPS, anytime and anywhere.

Tokio Marine Group will work further to support the safety and security of customers by utilizing
smartphones.

■ Supporting Safety and Security via Smartphones

Tokio Marine & Nichido: Mobile Agent (in Japanese)

Smartphones accounted for about 90% of mobile phones sold domestically in fiscal 2019 and have

E. design Insurance: Annual Report (in Japanese)

been rapidly gaining popularity among users.
Tokio Marine & Nichido provides the free smartphone app Mobile Agent to customers. Policyholders
use this app to check the corresponding insurance company’s and the responsible agent’s points ofcontact and view details of their policies anytime, anywhere. It also has several features that support
customers to handle a traffic accident smoothly.
These include an accident reporting feature that identifies the location of an accident via GPS,a simple procedure to request a tow truck in a minimum of three taps, a function to easily send
photographs of a damaged vehicle or accident site taken by a policyholder to Tokio Marine & Nichido
and a function to enable the real-time monitoring of accident response status via push notifications.
Since January 2019, the company has started providing discounts to customers who choose webbased policies (auto insurance and Super Business Insurance) during the contracting process and has
been improving the app’s operability. Additional efforts have been made to increase the functionality
as a disaster prevention and mitigation app to prepare for major natural disasters, including
reinforcement of its feature to provide disaster and evacuation information and the sharing of policy
details among family members. Tokio Marine & Nichido will continue to further strengthen its digitalpoint of contact with customers through Mobile Agent.

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Sustainability Library■Examples of Initiatives toward High-Quality Solicitation

The initiative received a 2014 Ministry of Economy, Trade and Industry (METI) Minister’s Award in

In April 2012, Tokio Marine & Nichido rolled out an initiative that utilizes tablet devices to enhancerecognition of its contribution to informatization of the economic society. It also won the top IT

comfort and convenience for customers.

Overall Award at the 31st Information Technology Award 2013 sponsored by the Japan Institute ofInformation Technology. In the future as well, Tokio Marine & Nichido will strive to further enhance

For Super Insurance, auto insurance, fire insurance, accident insurance and life insurance, its main

comfort and convenience for customers through a diverse range of initiatives.

products for individual customers, the company introduced the paperless Raku Raku Tetsuzuki (Quickand Easy Online Procedures), which allows customers to request a premium estimate, view productdescriptions and apply for insurance on a tablet and other devices. These procedures enable thecompany to provide easy-to-understand product descriptions with videos and electronic pamphlets.
The company has also introduced “Your Enrollment at a Glance,” a list that enables customers to checktheir family’s insurance enrollment status on their tablet and other devices.
In January 2020, the company launched the Smart Raku Raku Tetsuzuki service for customers toenroll in an insurance product on their smartphones, personal computers and tablet devices, thereby
setting up a system to allow them to apply for insurance on their own, anytime and anywhere.
The company also rolled out the Remote Raku Raku Tetsuzuki in December 2020. It is a seamless,paperless and at-ease service that uses a web conferencing app to complete everything online on
smartphones and other devices, from proposing and explaining insurance products to customers to
helping them apply for a product.

■Introducing a Function to Propose Insurance Products Using AI
For the first time in the insurance industry, we have developed a function in which AI designs
recommended insurance plans that combine life and non-life insurance products based on customers’
attribute information, including age, gender and family composition as well as which life and nonlife insurance products they have enrolled in. For this function, we have filed an application for abusiness model patent.
In June 2021, we adopted the function in our Super Insurance and have initiated a process oftransforming ourselves toward the realization of “a new form of insurance proposal,” in which
agents with an excellent consulting capability utilize this function to propose insurance products tocustomers.
* This function was developed jointly with PKSHA Technology Inc., which possesses a strength in AI technology.

Screen images of Raku Raku Tetsuzuki contract procedures

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Working Together with Agents to Improve Quality

specified by the company. The General Insurance Total Planner qualification is the most prestigious

To provide safety and security that truly is based on customers’ points of view, Tokio Marine Group

professionals who have acquired consultation-related knowledge and operational skills on top of

endeavors to build partnerships based on trust and together improve the operational quality throughbasic knowledge of laws, tax affairs and other matters related to non-life insurance.

solicitor qualification given by The General Insurance Association of Japan to insurance solicitationsmooth communication with agents.
Going forward, we will promote reforms toward a new business model utilizing tablet devices and■The Role of Agents in Tokio Marine Groupsmartphones to realize an even more comfortable experience for customers. We will work hand-in-

In auto, life and other insurance, the role of agents in Tokio Marine Group is to protect customers

hand with our agents to deliver quality to all customers and gain higher recognition from customers.

from risks by providing various kinds of insurance products and services as intermediaries between
customers and each insurance company in the Group. Agents are carrying out a broad range ofNisshin Fire has also established its Customer Trust Standards for agent operations concerning

consulting activities such as introducing optimal insurance tailored to the needs of each customer

contract procedures, product presentations and response to customers involved in accidents orand quickly providing support to deliver security to customers in the event of disasters or accidents.

other incidents, as well as proceeding with initiatives accordingly to ensure that all its agents acrossJapan provide customers with the same, high level of services. Additionally, Nisshin Fire’s agent

For agents to meet customers’ expectations and trust and be indispensable persons truly relied upon

commission system places emphasis on providing services and support for customers especially at

by customers, each Tokio Marine Group company has been proceeding with initiatives directed

the time of contract procedures and accidents, and the company conducts an evaluation of the leveltoward its agents such as various kinds of training, establishment of administrative procedures and ITof achievement of operations as an agent to decide agents’ commissions.

systems and business administration management support.
■Working Together with Agents on Initiatives to Improve the Quality of Operations■Sharing Information with Agents
Tokio Marine & Nichido has developed the agent’s ICT system TNet* in order to readily provide

At Tokio Marine & Nichido, we define Anshin (“Reassuring”) Quality Standards as specific quality

functions that are related to insurance procedures and contracts management as well as various

standards that are indispensable for the products and services provided to customers and work

information and sales support tools that are necessary for agents in responding to customers.

together with agents to improve quality. In addition, with regard to an agent commission system,
we conduct assessments in terms of quality, growth (scale, revenue increase rate, claims ratio) andLooking ahead, the company has started

partnership (including consulting capability, quality of agent business administration and claims

developing a new agent system (TNEXT) that

service response capability). By doing so, we have established a system to support agents thattakes advantage of the latest advancements

delivers sustainable growth by providing safety and security to customers and by always remaining

in digital technologies in order to strengthen

their first choice.

agents’ customer responsiveness.

As qualifications of excellent agents and salespersons (insurance solicitors), we use an internal system
to certify “Top-Quality Agents” and an external qualification program to certify “General Insurance
Total Planners.” The Top-Quality Agent certification is given to Tokio Marine & Nichido’s agents, which
demonstrate a superior level of performance overall in terms of the abilities to propose insurance
products and services to customers and respond to an accident and other emergencies andbusiness soundness, stability and growth potential as an insurance agent, based on the standards* TNet is an online agent system provided by Tokio
Marine & Nichido with the intent of suppor tingagents in enhancing the quality of insurance business
operations and increasing operational efficiency.

TNet top screen
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Education and Training Systems for Agents
In order to meet customer expectations and earn their trust so that customers are able to consult us
about insurance with peace of mind, we support the development of professional human resources
through a qualifications system and training programs.

4

Governance5

Sustainability LibraryWith regard to these practical activities, the company provides the latest programs for supporting thesales activities of participants, such as the adoption of Antore Hiroba, a website where participants
can exchange information with each other. Also, the company gives salespersons opportunities tocontinue helping each other to improve their skills after the completion of their training, including
follow-up training at branch offices.

■Original Learning Program■Agent Trainee System

In order to foster salespersons capable of providing meticulous and excellent services to customers,

With a view to responding to diversifying customer needs and nurturing corporate agents’ employees

Tokio Marine & Nichido offers a learning program that covers a broad range of operational knowledge

who have excellent consulting capabilities to propose appropriate insurance products, Tokio Marine

on product details, claims services, compliance and other business-related topics. A course on basic& Nichido has established an Insurance Planner System. It is a human resources development systemproducts knowledge, in particular, is provided as a mandatory course, which salespersons must takethat provides early-stage education, starting with the acquisition of knowledge on the policy renewal

before they engage in product sales. Salespersons can take each course through various means,process of the corresponding agents, to facilitate the learning of solicitation skills. Under this system,

including our online agent system (TNet).

agents’ employees are temporarily transferred to Tokio Marine & Nichido for a maximum of two years
to acquire specialized knowledge on insurance products, learn techniques of consultation-based

Tokio Marine & Nichido Life Training College

sales in a phased and systematic manner and gain solicitation skills. The goal is to enable them to

Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College training

assume the role of a professional salesperson highly specialized in his or her area of expertise at the

program for life insurance agents to develop professional insurance salespersons. In this program,respective corporate agents.

for roughly four months agent salespersons and the company’s responsible employees take part
together in group training and web-based training, in which the most advanced training program has

The program can also be utilized as a broader supportive measure to help agents grow, as it has

been adopted, while also carrying out practical activities on the front lines of business.

expanded its scope from specialized agents to include part-time agents in the auto, real estate andfinancial fields.
Nisshin Fire also operates the Risk Advisor Employee System, a similar trainee system to develop
specialized professional agents. The system is designed to acquire various knowledge and practicalwork experience that are necessary for selling insurance while being engaged in soliciting contracts
and related work for a certain period.

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GovernanceThis section describes Tokio Marine Group’s governance initiatives.

Corporate Governance

Information Security

We formulated the Tokio Marine Holdings Fundamental Corporate GovernanceIn compliance with the Act on the Protection of Personal Information, the Act

Policy.

on the Use of Numbers to Identify a Specific Individual in the Administrative
Procedure and relevant guidelines, the companies in Tokio Marine Groupestablish internal regulations, undertake employee education and monitoring

Compliance and Anti-Corruption

and carry out thorough information management.

Tokio Marine Group’s Corporate Philosophy is to continuously enhance
corporate value, with customer trust at the base of all its activities, and weposition strict compliance at the heart of this Corporate Philosophy. Tokio
Marine Group makes thorough efforts for observing applicable laws, rules andregulations and internal regulations and for conducting fair and equitablebusiness activities within social norms.

Sustainability in the Value Chain
Tokio Marine Group executes environmental, social and governance (ESG)
initiatives that are integrated into the value chain. We promote ESG initiatives
through the provision of products and services as well as give consideration to
ESG, including climate change, in investment and financing operations.

Risk Management
To ensure financial soundness and appropriateness of business operations,
Tokio Marine Group identifies various risks surrounding it in a comprehensive
manner and implements appropriate risk management corresponding to thecharacteristics, status and other attributes of the risks.

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34SocialCorporate GovernanceTo earn the trust of all people and society and achieve sustainable growth, Tokio Marine Group
must raise the quality of initiatives for “business strategies,” “governance” and “social responsibility”
and build a structure for resilient, highly sound and transparent management as a global insurancegroup.

5

GovernanceDirectors and Outside Audit & Supervisory Board Members; Audit & Supervisory Board Members who
hold no voting rights at the Board of Directors meeting conduct unbiased and objective audits; andthe transparency of the decision-making process of nomination of and compensation for Directors,
Audit & Supervisory Board Members and Executive Officers is ensured by those issues being
deliberated at the Nomination Committee and Compensation Committee.
Corporate Governance System

Accordingly, as initiatives serving as the basis of such a management structure, Tokio Marine Group

General Meeting of Shareholders

is making efforts for compliance, fraud prevention, information security, privacy, respect for humanThrough these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginningwith continuously enhancing shareholder value, and contribute to realizing a sustainable society.

Appointment/dismissal
Coordination

Independent auditors

rights, sustainability in the value chain and sustainable investment.

Sustainability Library

Evaluation of theappropriateness ofaccounting audit

Accounting audit

Appointment/dismissal

Audit & Supervisory
Board Members(Audit & Supervisory Board)
Business
Execution
SectionAppointment/dismissal
Recommendations

audit

Recommendations

Management Meeting

Coordination

Internal audit

Internal Audit Section

Nomination Committee

Board of Directors (Directors)

Compensation Committee

Planning and
Administrative Section

Internal audit

Reports

Subsidiaries, etc.

Internal Control Committee■ Basic Approach to Corporate Governance
Tokio Marine Holdings (“the Company”) is committed to the continuous enhancement of corporate
value by fulfilling its responsibilities to customers, society, employees, shareholders/investors, future
generations and other stakeholders as set forth in the Tokio Marine Group Corporate Philosophy.

Record of Measures to Strengthen Corporate Governance
FY2002For this purpose, the Company recognizes the importance of establishing a sound and transparent

Structurecorporate governance system and exercising appropriate control over its Group companies as a

Tokio Marine Holdings Fundamental Corporate Governance Policy

Membership

responsibilities of the Board of Directors, etc.

The Company’s corporate governance system is designed as a hybrid structure whereby the

FY2011FY2013

FY2015

Outside Audit &Supervisory
2
Board Members

FY2017FY2018June
4FY2019FY2020

FY2021June
4

Ratio of Outside
Directors raised to
one - third

June
5

June
6

3 (decreased in FY2005)

Non-Japanese
Executive
Officers

Compensation

FY2016

November
Evaluations of effectiveness of Board of Directors (surveys administered to all Directors and Audit & Supervisory Board
Members) commenced

OutsideDirectors

Policies■Corporate Governance System

FY2005July
Nomination
Committee
andCompensation
Committee
discretionallyestablished3

holding company and has formulated the Tokio Marine Holdings Fundamental Corporate Governance
Policy. In this policy, the Company defines the rights of shareholders and securing fairness, and the

FY2004

April
Millea Holdings (currently
Tokio Marine Holdings)
established as a company
with an Audit & Supervisory
Board

June
First non-Japanese Executive
Officer appointed

April
Millea Group Corporate
Philosophy established

August
4

June
6

April
5

April
6

June
5

May
Corporate Governance Policy formulatedMay
Corporate Governance Policy renamed Tokio Marine
Holdings Fundamental Corporate Governance Policy

NovemberAppointment conditions and dismissal
policies for the President revised

July
Stock options introduced

July
Ratios of performance-linked bonuses increased forcertain officers

July
Same as previous update

July
Share deliver
trust
introduced

Nomination Committee and Compensation Committee are discretionarily established in addition to
the fundamental structure of a company with an Audit & Supervisory Board. The Company believes

The Company complies with all principles of the Corporate Governance Code (prior to revisions inthat the above structure is optimal at this point, and in light of the following measures taken, theJune 2021). The Company will continue to make efforts to enhance its corporate governance.

Company determines significant business execution by resolution of the Board of Directors as an

Corporate Governance Report (in Japanese)

insurance holding company and makes high-quality decisions reflecting the insight of Outside

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Sustainability Library• Structure of the Board of Directors• Outside Officers

The Board of Directors is responsible for deciding on important matters relating to the execution of

The presence of Outside Directors ensures the effective supervision of director performance by thethe Company’s business such as determining the Group’s business plan and various basic business

Board of Directors. In addition, Outside Directors provide advice based on their insight as experts inpolicies, supervising the performance of individual Directors and establishing an effective internalvarious fields, thus ensuring an organization that enables appropriate decisions on important matters

control system.

relating to the execution of the Company’s business. The presence of Outside Audit & Supervisory
Board Members creates an auditing organization with an independent and objective perspective.

The Company shall have approximately 10 Directors, with a maximum of 15 set by the Articles ofMoreover, it enhances the effectiveness of the Audit & Supervisory Board and ensures an organization

Incorporation. As a general rule, the Company shall have at least three Outside Directors. In addition,that maintains sound, transparent management.

Directors are appointed for a term of office of one year and may be reappointed. To ensure theeffectiveness of the Board of Directors, when selecting Directors, a balanced composition shall be

The Company has established conditions for selection and standards for determining independence

established, with viewpoints and specializations from diverse fields. As of the end of June 2021, the( Tokio Marine Holdings Fundamental Corporate Governance Policy Article 18) when selecting Outside

Company had 14 Directors, of whom six were Outside Directors.

Officers.

• Audit & Supervisory Board Members and Structure of the Audit & Supervisory Board

As of the end of June 2021, the Company has six Outside Directors and three Outside Audit &Audit & Supervisory Board Members, as an independent body entrusted by shareholders, audit theSupervisory Board Members and has determined their independence from the Company withperformance of Directors, with the aim of ensuring sound and fair management and accountability.

reference to the above criteria. Accordingly, the Company has registered all nine Outside Officers as

Audit & Supervisory Board Members shall endeavor to conduct a high-quality audit in accordance

independent directors/auditors as prescribed by the Tokyo Stock Exchange.

with the regulations of the Audit & Supervisory Board, auditing standards, auditing policies andauditing plans determined by the Audit & Supervisory Board.

• Compensation for Directors, Audit & Supervisory Board Members and Executive Officers
The Company shall ensure transparency, fairness and objectivity when determining compensation for

The Company shall have approximately five Audit & Supervisory Board Members, with a maximum

Directors, Audit & Supervisory Board Members and Executive Officers. The following structure shallof six set by the Articles of Incorporation. As a general rule, a majority shall be Outside Audit &apply to compensation for Directors, Audit & Supervisory Board Members and Executive Officers.

Supervisory Board Members. As of the end of June 2021, the Company had five Audit & Supervisory
Board Members, of whom three were Outside Audit & Supervisory Board Members.
• Conditions for Selection of Directors and Audit & Supervisory Board Members
Directors of the Company and its principal business subsidiaries shall have a deep understanding of
the Company’s business type, possess a wide range of knowledge required for management, and as amember of the Board of Directors, have the ability to make decisions that are necessary to determine
significant business execution matters. Audit & Supervisory Board Members of the Company andits principal business subsidiaries shall have operational abilities and previous achievements andexperience, etc., as Audit & Supervisory Board Members, and through implementation of high quality
audits, secure sound and continuous growth of the Company, contributing to the establishment of a

Applicable personnel

Fixed compensation

Performance-linked compensation

Stock compensation

Directors (Full-Time),
Executive Officers

○

○

○

Outside Directors,
Directors (Part-Time)

○

ー

○

Audit & Supervisory
Board Members

○

ー

ー

* With respect to the component ratios of each type of compensation within the base amount of compensation for Directors
and Executive Officers, in principle, the higher their positions, the greater the ratios of performance-linked compensation andstock compensation become.

superior corporate control system that can respond to societal trust.
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The purpose of each type of compensation is as described below.
Compensation type

Purpose

Performance-linked
compensation

Performance-linked compensation reflects the performance of an organization or an individual
against the predetermined corporate and individual targets and is introduced to strengthen
individuals’ incentives to raise the Company’s corporate value.

Stock compensation

Stock compensation is linked to the Company’s share price and is introduced to encourage therecipients to fulfill their accountability to shareholders by sharing returns on the Company’s
shares with them.

The Board of Directors shall set the level of compensation for each position held by Directors andExecutive Officers according to their responsibilities, while taking into consideration factors such as
the business performance of the Company and the level of compensation in other companies.
Of the different types of compensation for Directors and Executive Officers, fixed compensationand performance-linked compensation shall be paid monthly, while stock compensation shall bedelivered upon resignation.
The Board of Directors shall determine the details of compensation to individual Directors andExecutive Officers and other important matters concerning compensation to Directors, Audit &Supervisory Board Members and Executive Officers. Decisions on any matter requiring consultations
with the Compensation Committee shall be made after obtaining opinions of the said Committee.
■ Internal Control
The Company has formulated Basic Policies for Internal Controls. In accordance with these policies,
the Company has established an internal control system for the entire Tokio Marine Group thatencompasses structures for management control, compliance, risk management and internal
auditing of Group companies. In addition, the Company monitors the status and practical applicationof its internal control system. The Internal Control Committee deliberates on the results of thismonitoring, and the Board of Directors confirms the details of these deliberations. Moreover, theCompany continually strengthens and improves its internal control system in light of the results ofthis monitoring. The Internal Audit Section maintains close coordination with Audit & Supervisory
Board Members to ensure the effectiveness of their audits.
Basic Policies for Internal Controls
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SocialCompliance and Anti-Corruption
Tokio Marine Group, which places customer trust at the foundation of all its activities, isimplementing various compliance-related initiatives based on its belief that it is important tothoroughly implement compliance through its day-to-day business, with employees and agents
maintaining high ethical standards.
■Tokio Marine Group Code of Conduct (Excerpt)
Tokio Marine Group is committed to the continuous enhancement of its corporate value, withcustomer trust at the base of all its activities. The Tokio Marine Group Code of Conduct sets forthethical standards that are essential for translating this Corporate Philosophy into action froma compliance perspective, and shall be given the highest priority in all aspects of our business
operations and activities.
Tokio Marine Group Code of Conduct (excerpt)■Compliance System for Tokio Marine Group

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Tokio Marine Group defines compliance as “observing applicable laws, rules and regulations andinternal regulations and conducting fair and equitable business activities within social norms” andthoroughly implements compliance in this manner.
Tokio Marine Holdings Compliance■ Anti-Corruption Initiatives
Tokio Marine Group strives to resolve issues faced by society by making the most of its abundant
knowledge and experience accumulated over many years in the insurance business. We contribute to
the creation of a safe, secure and sustainable future while continuously raising our corporate value
with the aim of becoming a “Good Company” trusted by local communities and society at large. Our
anti-corruption activities are designed to help us become a “Good Company” and are indispensable
in the creation of a sustainable future.
Tokio Marine Group formulated the Tokio Marine Group Sustainability Charter in 2004. It states, “While
striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspectsof our business activities.” With this in mind, we are committed to promoting fair operating practices(including anti-corruption) in accordance with international standards. Pledging agreement with
the intent and purpose of the United Nations Global Compact (UNGC) in 2015, we are working on
activities based on The Ten Principles of the UNGC relating to human rights, labor, the environment
and anti-corruption.
Tokio Marine & Nichido, the Group’s major insurance company, states in its Code of Conduct a
dedication to compliance with laws, regulations and internal rules, to the exercise of sincere andfair corporate activities that do not run counter to social norms, and to not taking advantage of
its position to obtain cash or other illicit gains, violate laws and regulations or accept or give gifts,
donations, entertainment or other forms of bribery that are socially inappropriate. As such, we areworking hard to prevent corruption throughout our business activities. In addition, at our Group
companies in Japan and overseas, we are striving to prevent corruption through compliance withlocal laws and regulations and by adopting a compliance framework in due consideration of the laws
and regulations of each country relating to the prohibition of bribery to public servants and otherparties of other countries.

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The Group nurtures an awareness of compliance while providing persons in charge of businessGovernance5

Sustainability Library<Basic Principles to Prevent Damage from Anti-Social Forces>❶ Take action as a unified organization

operations with necessary knowledge about compliance through training on laws, regulations andWith regard to illicit demands from anti-social forces, we will take action as a unified organizationinternal regulations, etc., with which directors, officers and employees must comply. In addition,

without leaving it to the person or the department in charge. In addition, we will ensure the safety of

the Group prepares and implements various measures to ensure compliance. The Group monitors

officers and employees who are tasked with handling illicit demands from anti-social forces.

the effectiveness of these measures through self-assessments by each Group company and internal❷ Contact relevant external institutions that specialize in such matters

audits by the Company and Group companies.

In preparation for illicit demands from anti-social forces, we will always endeavor to build
relationships of close cooperation with external specialized institutions, including police, anti-■Hotline System (Internal Whistle Blower System)

violence promotion centers and lawyers, and coordinate with such institutions as necessary in case

There may be cases where it is not appropriate to report a possible compliance problem through aillicit demands are made.

usual reporting channel set up within the organization. To prepare for such cases, we operate internal❸ Sever all known relationships, including transactions

and external hotlines (whistle Blower contact points) to receive reports and inquiries from directors,

We will not have any relationship with anti-social forces, including business relationships (including

officers and employees of Group companies. We clearly specify in our regulations that we willtransactions through business partners). We will also repudiate any illicit demands from anti-social

never allow persons making such reports or inquiries and those cooperating in investigations to beforces.

exposed to negative consequences because of their action and keep details of reports and inquiries❹ Take legal action at either the civil or criminal level for any contingency

strictly confidential.

We will take both civil and criminal action against illicit demands from anti-social forces.

Tokio Marine Group Compliance❺ Prohibit backroom deals and funding
We will never make backroom deals to cover up a case even if a misconduct of a Tokio Marine Group■Response to Anti-Social Forcescompany has resulted in an illicit demand from anti-social forces. We will never provide funds to anti-

Tokio Marine Group has formulated the Tokio Marine Group Basic Policies Concerning Responses

social forces in any form, such as giving rebates, inflating profits or dispatching employees.

to Anti-social Forces so that Group companies can resist anti-social forces and make concerted anduniform responses. Initiatives are being promoted based on the Basic Stance and the Basic Principles■Initiatives Concerning the Assurance of Appropriate Financial Reporting and Tax Reportingto Prevent Damage from Anti-Social Forces.

Tokio Marine Group has formulated the Basic Policies for Accounting and the Group’s Basic Policy
for Internal Controls over Financial Reporting and established a structure for ascertaining the[Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces (Excerpt)]

Company’s consolidated financial condition and the financial condition of Group companies and<Basic Stance>

for appropriately undertaking approval and reporting procedures directed at shareholders andArticle 4: To ensure it consistently undertakes fair management and widely contributes to thesupervisory agencies as well as for tax reporting.

development of society as a good corporate citizen, Tokio Marine Group shall sever all relationships

Income taxes by country and region (PDF/228KB)

with anti-social forces and forcefully repudiate any illicit demands made by them as a basic
matter in the application of its Corporate Philosophy. In association with lawyers, police and otherprofessionals, it will respond to anti-social forces in an uncompromising and organized manner.

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Risk Management
To ensure financial soundness and appropriateness of business operations, Tokio Marine
Group identifies the various risks surrounding it in a comprehensive manner and implements
appropriate risk management corresponding to the characteristics, status and other attributes of
the risks.
Tokio Marine Holdings Risk Management■Risk Management System
Tokio Marine Holdings promotes the development and enhancement of the risk management system
for the entire Group in accordance with the Tokio Marine Group’s Basic Policies for Risk Management.
The Company also manages quantitative risks for the Group in order to maintain credit ratings andto forestall insolvency in accordance with the Tokio Marine Group’s Basic Policies for Integrated Risk
Management. Among various risks, the Company recognizes that insurance underwriting risks andinvestment risks must be managed as sources of earnings. The Company therefore controls theserisks considering the balance between risk and return. The Company also identifies administrative
risks, system risks and other associated risks (such as operational risks) that arise from the Group’sbusiness activities and strives to prevent the occurrence of or reduce these risks.
The Company presents its basic policies for risk management and provides instruction, guidance,
monitoring and other services to domestic and overseas Group companies through the Risk
Management Department and the Business Divisions. Group companies establish risk management
policies in line with the policies of the Group and execute risk management independently.
Through the above measures, the Company executes proper risk management and ensures stablebusiness operations of the entire Group.

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Sustainability Library■Basic Policy for Responding to Disasters (Tokio Marine & Nichido)
In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a
crucial social mission of ensuring that it can continue its important business operations as a nonlife insurer such as receiving loss reports, paying claims, maturity refunds and other payables andconcluding policies in both the disaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of theBusiness Continuity Plan for Disasters and formulated a business continuity plan (BCP).
Tokio Marine & Nichido’s Business Continuity Plan for Disasters, excerpt (PDF/115.5KB) (in Japanese)<Basic Policies of the Business Continuity Plan for Disasters>❶ Principles of employees’ conduct in times of disasters

The priority order for employees’ conduct in times of disasters is as follows.
• Assure the safety of human life
• Cooperate in securing the safety of local communities• Continue important operations (business continuity)
In other words, the principle of employees’ conduct is to give precedence to “assure the safety ofhuman life” and “cooperate in securing the safety of local communities” before conduct related to“business continuity.”❷ Basic policy for business continuity
The following three business operations shall be regarded as important during a disaster.
Management resources (personnel, funds) shall be accordingly transferred as needed and top priority
shall be given to the continuation of these important business operations.
• Receiving of loss reports• Payment of claims, maturity refunds and other payables• Conclusion of insurance contracts

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Metropolitan Area
At Tokio Marine & Nichido, should the head office facilities in particular become unusable because ofa natural disaster striking the metropolitan area, such as a major earthquake or large-scale flooding
due to a typhoon, earthquake claims cases for residential earthquake insurance shall be handled in
the Kansai region. Additionally, backup offices shall be launched at multiple bases throughout Japan,
including in the Kansai region, and claims payment service responses, excluding on-site assessments
after receiving claims, shall be made by all branches throughout Japan.
If the metropolitan area is struck by a disaster, a Claims Service Headquarters would be set up within
the Head Office Disaster Response Headquarters. At the same time, a satellite office led by the Claims
Service Department in charge of Tokyo, Chiba, Saitama and Kanagawa prefectures shall be set up andwill accept support personnel from throughout Japan and handle customer responses, mainly on-siteclaims assessments, in disaster-stricken areas.
The infrastructure needed to provide claims services swiftly to the metropolitan area in the eventof a natural disaster has been built in advance in the locations where the above-mentioned backup
offices and satellite offices would be established. In this way, a structure for claims payment services
during times of emergency is being established. Non-earthquake regular claims cases, including forautomobile accidents, shall be allocated to and handled by claims service bases throughout Japanprescribed in advance. Preparations are under way to quickly establish a structure to respond to asituation when an infectious disease breaks out simultaneously during a natural disaster.

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Information Security
The Internal Control Department of Tokio Marine Holdings supervises information security forthe entire Group as the controlling department while sections in charge of information security
have been established at each Group company. In this manner, the Group is working to build an
effective management structure for information security.
Tokio Marine Group Basic Policies for Information Security Management■Basic Policies on Information Security
Tokio Marine Holdings recognizes the importance of personal information and confidential
information (“information assets”). To ensure the appropriateness and trustworthiness of Tokio Marine
Group’s operations, we have formulated the “Tokio Marine Group Policies for Information Security
Management” and use appropriate methods to conduct information security management at eachcompany in accordance with their line of business, scale, location and other factors.
With regard to the EU General Data Protection Regulation (GDPR), which came into effect on May 25,
2018, the Group is also taking necessary measures based on the results of the Group’s field survey
on personal data in the EU. Based on the “Tokio Marine Group Policies for Information Security
Management,” each company establishes departments to oversee information security management
and formulate policies and regulations. To protect information assets from various information
leakage risks, including leak, loss and unauthorized use, we ensure the confidentiality of information
assets and manage them so that they can be used when necessary. Furthermore, the Company
regularly monitors the information security management of Group companies, setting up structuresand providing information when necessary.
■ Initiatives for Information Security and Cyber Security• Information Security Management System

We thoroughly adhere to information security management rules to prevent information leakages. In
particular, each Group company is adopting physical and technological safety control measures that
include locking away customers’ personal information and confidential documents when not in use,
placing restrictions on taking documents and other items outside the company, using encryption andsetting passwords for electronic information.

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Tokio Marine & Nichido has installed thin-client* terminals for its in-house intranet. Thin-client

1. We shall acquire personal information and Specific Personal Information, etc., of our customers interminals are not equipped with hard disks and information is centrally managed and deployed froma manner that is both legal and fair. Unless prescribed by laws, rules or regulations, we shall notify

a server, which thereby further strengthens information security.

or publicize the purposes for using personal information and Specific Personal Information, etc., of* A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by theserverour customers and shall use such information within these limits.
2. U nless prescribed by laws, rules or regulations, we shall not provide personal information of
our customers to third parties without prior consent of each such customer. We do not provide• Acquisition of External Certification

Specific Personal Information, etc., to third parties except in cases provided by law. There shall be

Tokio Marine Group has acquired external certification for information security including Information

no joint use of Specific Personal Information, etc., with Group companies and business partners.

Security Management System (ISMS) certification. These achievements recognize the initiatives

Additionally, unless otherwise prescribed by laws, rules or regulations, when we provide personal

taken within the Group to protect personal information. The Group intends to make continuous

data to a third party, we shall record the matters pertaining to the provision, and when we

improvements and to strengthen further its information security management structure.

acquire personal data from a third party, we shall verify and record the matters pertaining to theacquisition.

• Training Programs and Assessments on Information Security

3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of

Tokio Marine Group periodically provides training programs for its employees and agents andpersonal information and Specific Personal Information, etc., of our customers. When we contract

conducts assessments to raise awareness of information security and promote appropriate

out the management of personal information and Specific Personal Information, etc., of ourmanagement.

customers to an outside service provider, we shall supervise the service provider appropriately, as• Privacy Policy

4. W henever we receive requests from our customers to view or update their personal data andneeded.
<Tokio Marine Group Privacy Policy>

Specific Personal Information, etc., that we hold, we shall respond promptly in accordance with

Tokio Marine Group (the “Group”) is committed to the continuous enhancement of corporate value,laws, rules and regulations. We also welcome comments and questions regarding the managementwith customer trust at the foundation of all its activities. Guided by this corporate philosophy, we,of personal information and Specific Personal Information, etc., of our customers.

the Group, shall comply with the Act on the Protection of Personal Information, Act on the Use of5. We shall provide thorough supervision, instructions and education to our employees who handle

Numbers to Identify a Specific Individual in the Administrative Procedure and other relevant laws,

personal information, Specific Personal Information, etc., and anonymized information of ourrules, regulations and guidelines, appropriately manage personal information, individual number

customers to ensure that such information is managed appropriately.

and specific personal information (hereinafter referred to as “Specific Personal Information, etc.”) as
described below, and implement other appropriate security measures for the protection of personal

6. We shall continue to revise and aim to improve our internal systems and procedures to protect thepersonal information of our customers.

information of our customers.
*“Personal information” and “personal data” provided in this Privacy Policy exclude Specific Personal Information, etc.

Tokio Marine Holdings Privacy Policy

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Sustainability in the Value Chain
Primarily through Tokio Marine & Nichido, the Group is executing environmental, social andgovernance (ESG) initiatives that are integrated into the value chain. As for sustainability in thevalue chain, we are engaging in three initiatives. These are supply chain management in which
we fulfill our social responsibilities together with business partners; promotion of ESG initiatives
among customers, projects and companies, to whom and which we provide products and services;and sustainable investments that give due consideration to ESG issues in investment activities.

◉ Supply Chain Management
In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility
and achieving sustainable development together with its business partners and at raising customer
protection and convenience and assuring the soundness and appropriateness of its business.
■Fulfilling Social Responsibilities Together with Business Partners
To implement ESG initiatives that are integrated into the value chain, Tokio Marine Holdings aims

Tokio Marine & Nichido Group Principle of Transaction
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims torealize sustainable development with business partners (purchasers and consignees) and to fulfill
its social responsibilities.
❶ Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country
and area when conducting transactions. We make every effort to reject relationships with antisocial forces and any undue claims from them.
❷ Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based oncomprehensive consideration of compliance with laws, regulations and social norms, businessconditions, reliability, environmental activities, quality and prices of products, services andcertainty of delivery period, among others.

to have Tokio Marine Group and business partners fulfill their social responsibility and achievesustainable development together. In working to realize this objective, Tokio Marine & Nichido
formulated the Principle of Transactions, which outlines the items that should be followed in termsof conducting transactions, and is applying this across its Group. Tokio Marine & Nichido issues
the Principle of Transactions to such Group business partners as suppliers and subcontractors andrequests that these business partners promote initiatives for “compliance with laws, regulations andsocial norms,” “promoting fair and honest transactions,” “thorough information management” and“consideration for the environment.”
Through a questionnaire that is given once every two or three years, Tokio Marine & Nichido
questions suppliers and subcontractors about the implementation of the contents of the Principle ofTransactions. The results of the questionnaire are compiled and are reflected in the next fiscal year’s
action plan for the value chain.

❸ Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of
information acquired through business partners.
❹ Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on theenvironment (purchase of green products) and works in cooperation with business partners topromote the creation of a recycling-oriented society.
❺ Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust throughfrequent communication with domestic and overseas business partners and mutually gaining a
deeper understanding.

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Sustainability Library◉ Policies for Outsourcing Management◉ Efforts to Promote ESG Initiatives through the Provision of Products and Services

Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management inTokio Marine Group strives to gain an understanding of ESG risks that have a significant impact

order to protect customers, enhance convenience and ensure the soundness and appropriateness ofon society and utilize the knowledge accumulated through its participation in various studies andits operations in the event of outsourcing a portion or all of its operations.

international initiatives to develop insurance products and services while working with customers
and business partners to respond to these risks.

Based on these policies, Tokio Marine & Nichido selects its contractors according to the Standard for

Tokio Marine Group’s Eight Material Areas and 17 SDG Goals

Selecting Outsourcing Contractors and the Information Security Management System Standard. At

System for Sustainable Consumption

the same time, each year the company conducts investigations of the actual status of outsourcing
contractors based on the Regulations Related to Outsourcing Contractor Management, which■ESG Integration into Insurance Underwriting Risk Management

stipulate the management system for outsourcing contractors, and makes improvements when

In July 2017, Tokio Marine & Nichido revised its Insurance Product Development and Revision

inadequacies are discovered.

Procedure so as to include CSV (resolving social issues through business) as one of the goals of
product development and revision, and also provides environmental and social risks as checkpoints

In the future as well, Tokio Marine Group will promote initiatives integrated into the value chain

for reducing risks when developing and/or revising an insurance product.

together with its business partners.
Additionally, in April 2018, Tokio Marine & Nichido revised its Insurance Underwriting Risk◉S tudy and Research on Promotion of ESG Initiatives through the Provision of
Products and Services

Management Manual so as to clearly include environmental and social factors as the checkpoints for
insurance product development and revision.

Environmental, social and governance (ESG) factors facing society are increasingly affecting■First Auto Insurance Eco Mark Certification Acquired for Financial Products

traditional risks. Tokio Marine Group believes that one of its crucial responsibilities is to provide

In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark*1 certification

high-quality and reliable products and services while working with customers and business partners

for financial products from the Japan Environment Association (JEA) for its efforts to promote various

to understand and respond to ESG risks that have a significant impact on society. To fulfill thisinitiatives in the environment-related field. These included promotion of the Green Gift Project,

responsibility, Tokio Marine Group will promote ESG initiatives through the provision of products

dissemination of information on eco-safe driving and accident reduction via the company website,and services across its sphere of influence based on the United Nations Environmental Programmeincreased use of recycled parts in auto repairs and premium discount services for hybrid, electric andFinance Initiative – Principles for Sustainable Insurance (UNEP FI-PSI).

compressed natural gas vehicles.

Promoting Research on Climate Change and Natural Disaster Risk

In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA,
United Nations Environmental Programme Finance Initiative – Principles for Sustainable

becoming the first company in the financial industry to receive an Eco Mark award. In granting theInsurance (UNEP FI-PSI)

award, JEA highly recognized the company’s efforts to promote the widespread use and increase thehttps://www.unepfi.org/

visibility of Eco Mark-certified auto insurance products (creation of Eco Mark awareness posters andhttps://www.unepfi.org/psi/

extensive use of the Eco Mark label on auto insurance leaflets and renewal notices) and to offer ecofriendly auto insurance that allows policyholders to participate in activities to reduce environmental

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impact through the Green Gift Project. Becoming carbon neutral in its domestic business activities

United Nations Environment Programme Finance Initiatives – Principles for Sustainablein fiscal 2009 and 2010 was another point that was recognized by JEA.

Insurance (UNEP FI-PSI)*1 The Eco Mark environmental label is granted to products that are certified as having less impact on the environment
throughout their lifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented to companies and organizations proactively engaged in activities to achieve the objective of the Eco Mark project: “Creation of a sustainable society
through the wise choice of environment-friendly products by consumers and environment improvement efforts by companies.”

https://www.unepfi.org/
https://www.unepfi.org/psi/

UN Principles for Responsible Investment (PRI)
https://www.unpri.org/

Principles for Financial Action for the 21st Century
https://www.pfa21.jp/

Japan Sustainable Investment Forum
http://www.jsif.jp.net/◉ Policies and Operational System for Sustainable Investments and Financing◉ Study and Research on Sustainable Investments and Financing

With Tokio Marine Asset Management and Tokio Marine & Nichido taking the lead, Tokio Marine

Tokio Marine Group believes that one of its basic roles is to give consideration to the environment,Group has formulated sustainable investment policies and aims for the sustainable growth ofincluding climate change, as well as to society and governance in its investment and financing

investee companies and thus promotes such initiatives as holding constructive “purposeful dialogue”

operations and contribute to the creation of a sustainable society. The sustainable growth of society

with investee companies and publicly announcing the exercise of voting rights and the results of theis essential in securing long-term, stable income through investments. In an effort to solve various

exercise of voting rights.

environmental, social and governance (ESG) issues, we join study and research activities such as the
UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI), UN Principles for Responsible Investment■Asset Management Policies(PRI), Principles for Financial Action for the 21st Century and the Japan Sustainable Investment ForumThe asset management policies of Tokio Marine & Nichido and Tokio Marine Asset Management are

and leverage the findings of these activities to execute sustainable investments and financing.

as follows.

Tokio Marine Group is making group-wide efforts to promote sustainable investments and financing,<Asset Management Policy from the Tokio Marine & Nichido Disclosure Report 2021 (excerpt)>

and Tokio Marine & Nichido and Tokio Marine Asset Management, two companies accounting for a

Besides focusing on safety, profitability and liquidity in preparation for the payment of insurance

significant portion of the Group’s entire investment activities, have become a signatory to the UN-

claims, Tokio Marine & Nichido also undertakes asset management that contributes to society andsupported PRI.

public welfare. For this reason, with a main focus on Asset Liability Management (ALM), Tokio Marine& Nichido aims at securing long-term, stable income and carrying out efficient liquidity management
under appropriate risk control giving due consideration to the characteristics of insurance products.
https://www.tokiomarine-nichido.co.jp/company/pdf/TMNF 2021 d.pdf (in Japanese)

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Additionally, in order to fulfill its corporate social responsibility, Tokio Marine & Nichido posts its

Tokio Marine Asset Management regards ESG as a fundamental evaluation category to ensure

ESG Investment and Financing Policy, which also gives appropriate consideration to ESG and othermedium- to long-term returns for customers and has positioned governance as the key focal point

nonfinancial elements, at the link listed below.

in company evaluation while also appropriately considering environmental, social and other nonfinancial elements.

<ESG Investment and Financing Policy from Tokio Marine & Nichido’s Corporate Website

https://www.tokiomarineam.com/sustainability/(excerpt)>
Specifically, as a signatory to the Principles for Responsible Investment (PRI) supported by the■Asset Management Structure

United Nations, we will promote environmental, social and governance (ESG) investments and

The asset management structures of Tokio Marine & Nichido and Tokio Marine Asset Management are

financing, which take into account both financial information and ESG elements, and seek to increase

as follows.

investment performance over the medium to long term and to resolve social issues.
<Tokio Marine & Nichido>
Tokio Marine & Nichido envisions to be a “Good Company” that supports customers and local

At Tokio Marine & Nichido, ESG investment planning is carried out in the Financial Planning

communities in times of need even 100 years from now. To achieve this goal, we will integrate

Department and sustainable investment and financing initiatives are implemented in collaborationconsideration for society and public welfare into our asset management process based on our social

with the Corporate Asset Management Department/Investment Management Department, which

responsibility as a non-life insurance company and contribute to the creation of a safe, secure andexecute transactions. Moreover, by receiving the evaluation of an external organization through PRI’s

sustainable future.

annual assessment, Tokio Marine & Nichido is identifying any issues in its efforts and process related

https://www.tokiomarine-nichido.co.jp/company/about/policy/stewardship.html (in Japanese)to ESG investments and financing for continuous improvement.

<Tokio Marine Asset Management><Tokio Marine Asset Management>

One of Tokio Marine Asset Management’s management principles is to contribute to the development

Tokio Marine Asset Management has established the Responsible Investment Committee, led byof an enriched and comfortable social life and economic growth of society. Tokio Marine Assetthe head of the Investment Business Division and comprising asset managers of each asset classManagement, in conformance with its fiduciary responsibility, executes responsible investments thatand other relevant parties, to formulate responsible investment policies and establish required

not only focus on financial elements of investee companies but also appropriately consider non-processes. The committee also creates basic policies and guidelines for the exercise of voting rights.

financial elements such as environmental, social and governance (ESG) issues. At the same time, Tokio

Tokio Marine Asset Management will work to further deepen its understanding of responsible

Marine Asset Management actively engages investee companies to promote their growth over theinvestment, which is a responsibility of an institutional investor, and continue to fulfill this and othermedium to long term with the aim of increasing medium- to long-term returns for customers.

responsibilities as an institutional investor by making investments in a manner that comprehensively
takes into consideration ESG and other issues.

Tokio Marine Asset Management adopts an ESG integration approach, which integratedly ascertains
and systematically evaluates financial and non-financial elements, into its investment decision
process. This process is commonly applied to all asset classes based on the recognition that ESG
integration enables even higher-precision company analysis and investment decisions.

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34Social■Principles for Responsible Institutional Investors (Japan’s Stewardship Code)
The Council of Experts established within the Financial Services Agency announced in February

Governance5

Sustainability Library◉ Exercise of Voting Rights and Disclosure of the Results of Exercise of Voting Rights

2014 the “Principles for Responsible Institutional Investors (Japan’s Stewardship Code) – To promote

Based on the intent of the Principles for Responsible Institutional Investors (Japan’s Stewardshipsustainable growth of companies through investment and dialogue.” The Code was revised in May

Code), Tokio Marine & Nichido and Tokio Marine Asset Management have formulated clear policies on2017 and thereafter in March 2020.

publicly announcing the exercise of voting rights and the results of the exercise of voting rights andare disclosing details of their stewardship activities that include the results of the exercise of voting

Under the Code, “Stewardship Responsibility” means bearing responsibility for expanding medium-rights.

and long-term investment returns for “customers and beneficiaries” (including end beneficiaries)
through constructive “purposeful dialogue” (engagement) by institutional investors based on a deep
understanding of investee companies and their business environments as well as consideration for<Tokio Marine & Nichido>
Overview of stewardship activities (PDF/188KB) (in Japanese)sustainability (medium- to long-term sustainability, including ESG factors) consistent with investment
management strategies to raise the corporate value of these companies and promote theirsustainable growth.

<Tokio Marine Asset Management>
Stewardship activities and results of self-assessment (July 30, 2021) (PDF/891KB) (in Japanese)
Disclosure of the results of the exercise of voting rights (Japanese equities) (in Japanese)

In May 2014, Tokio Marine & Nichido agreed with the intent of the Principles for Responsible
Institutional Investors (Japan’s Stewardship Code) and also announced it would adopt the Code.
Since then, the company has been reviewing its Policy on Japan’s Stewardship Code and other related
policy in a timely manner based on the revisions made to the Code.
Tokio Marine & Nichido: Policy on Japan’s Stewardship Code and Other Related Policy (in Japanese)◉ Efforts for Sustainable Investments
Tokio Marine Group contributes to the creation of a safe, secure and sustainable future together with
its stakeholders by developing and providing ESG investment products.

In May 2014, Tokio Marine Asset Management (TMAM) announced its adoption of the Principles for
Responsible Institutional Investors (Japan’s Stewardship Code). Since then, the company has been

■Provision of the Global SDGs Equity Fund

reviewing its TMAM Stewardship Statement in a timely manner based on revisions to the Code.

In December 2007, Tokio Marine Asset Management launched the Global SDGs Equity Fund, an

Tokio Marine Asset Management: Stewardship Statement (in Japanese)environmental investment trust fund that invests in Japanese and other companies involved in
activities under the following themes. These themes are related to environmental or social issues
arising from the growing economies and increasing population in the world, which need to besustained or improved.
• Environmental (e.g., global warming and clean energy)• Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)• Medical services and healthcare (e.g., medical techniques and promotion of better health)2021 Sustainability Report

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For institutional investors, the company launched the Tokio Marine Japanese Equity ESGR Fund in■Providing an Engagement-Focused Fund to Invest in Japanese Companies

January 2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group, thisWith the launch of the Principles for Responsible Institutional Investors (Japan’s Stewardship Code)fund aims to obtain long-term and stable added value based on the Group’s unique environmental,

in February 2014, the importance of engagement between institutional investors and companies issocial, governance and risk management (ESGR) analysis and evaluation.

further increasing its significance from a viewpoint of responsible investment.

Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor

Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment Partners

and improve investment performance over the long term while giving due consideration to ESG(GO)*, launched the TMAM-GO Japan Engagement Fund in March 2012. This engagement-focusedissues in its asset management operations.

fund primarily invests in small- to medium-size Japanese companies having strong core businesses.
By promoting engagement with investee companies based on a full understanding of the corporate■Providing a Renewable Energy Fund

culture in Japan, the company intends to deepen mutual understanding between investors andSince 2012, Tokio Marine Asset Management has been operating the TM Nippon Solar Energy FundJapanese companies and provide increased corporate value over the long term.

for institutional investors, including corporate pension funds, to invest in solar power plants as aninvestment product targeting Japan’s national infrastructure. The company has also been operating
the TM Nippon Renewable Energy Fund that invests in various types of renewable energy, including
wind power, biomass, hydropower and geothermal power in addition to solar power, since 2017.
These funds are investment products that diversify investments among Japan’s renewable energy* GO Investment Partners (GO)An independent asset management partnership based in London, with its founder being the pioneer in the field of responsible
stock ownership. The organization is characterized by its investment strategy that focuses on enhancement of long-term corporate value through amicable engagement with investee companies listed on European stock markets.

Tokio Marine Asset Management

generation businesses and provide investment income to investors from sales of electric power.
■Providing Japan’s First Fund Specialized for Cancer Treatment
A number of initiatives have been under way in Japan to achieve carbon neutral status, and the

As an initiative to contribute to the achievement of the SDGs, in July 2019, we established theutilization of renewable energy is positioned as one of the most important efforts.

Tokio Marine Investment Trust to Fight Cancer (without currency hedging)/(with currency hedging)for investment in companies with a high probability of making a significant contribution to the

Tokio Marine Asset Management believes that this fund will contribute to the realization of carbon
neutral status. By offering investment opportunities of social significance through this fund, theresolution of cancer treatment, a major social issue.
Providing Japan’s First Fund Specialized for Cancer Treatmentcompany strives to fulfill its social roles and responsibilities as an asset management company.

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Sustainability Library
We introduce the editorial policy of this report and other information.

Overview of Group Sustainability Reporting

GRI Standards Content Index

Overview of Tokio Marine Group sustainability reporting and the Group’s

Sustainability activities of Tokio Marine Group that have a high degree ofcommunication tools

importance and are highly relevant as topics

Sustainability Performance Data

Recognition about ISO 26000

Principle quantitative data for the sustainability activities of Tokio Marine Group

Tokio Marine Group is reviewing its sustainability activities based on ISO 26000
standards to further improve its sustainability initiatives.

Third-Party Assurance

Editorial Policy

Tokio Marine Group has received assurance from a third-party institution for

Our editorial policy is to report on the principal sustainability activities of Tokio

its Sustainability Report from the point of view of ensuring the credibility ofMarine Group in fiscal 2020 to all of our stakeholders.

disclosure and greater transparency.

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Overview of Group Sustainability Reporting
We introduce the Tokio Marine Group Overview of Group Sustainability Reporting and sustainability communication tools.

About the Group’s Sustainability Report
Tokio Marine Group began publishing the Environmental Report in 2000. Along with the creation

Tokio Marine Group’s Principal Sustainability
Communication Toolsof Tokio Marine & Nichido Fire Insurance through the merger of Tokio Marine and Nichido Fire in
October 2004, from 2005 Tokio Marine Group has been publishing the CSR Report, which summarizes
the Group’s sustainability activities. In 2012, we changed the name of this report to the Sustainability

Tool

Content

Main readers

Date ofpublication(scheduled)

PDF

Japanese: September○

English: November○

Japanese:
August○○English:October○○

Booklet

Report and from the perspective of conserving paper resources and enhancing convenience, we
discontinued the printed version and began publishing web-based and PDF versions.
Provides details of Tokio Marine

In 2015 we revamped our home page and created the Tokio Marine Holdings Corporate Website

SustainabilityGroup’s approach to sustainability(sustainability page) as part of efforts to communicate sustainability information in an easier-to-

Reportand related strategies using rele-

All readersvant data

understand manner and on a timely basis through multiple devices, including smartphones andtablet devices.
Tokio Marine Group is working to enhance communications with stakeholders toward a secure, safe
and sustainable future. For this reason, Tokio Marine Group believes that familiarizing numerous

Concisely describes how Group

stakeholders with its sustainability efforts and collaborating and cooperating with them is important.

financial information relates to sus-

Therefore, we regard the Sustainability Report as absolutely essential in undertaking the Group’sbusiness operations and are disclosing information through this report.

Integrated Annual

tainability and non-financial infor-

Reportmation while presenting mediumto long-term corporate initiatives
concerning value creation

Investors

1

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We provide principal sustainability performance data for Tokio Marine Group.

◉ Reporting Period and Reporting Organizations• Reporting period: Report on results for fiscal 2020 (April 1, 2020 – March 31, 2021)• Reporting organizations: Tokio Marine Holdings and major subsidiaries
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)◉ Corporate GovernanceFor details, please refer to Corporate Governance Report.
Corporate Governance (Corporate Governance Report)

4

Governance5

Sustainability Library［ CO2 emissions ］
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased
paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2” and “Category 5:
Waste generated in operations” as we expanded the scope of calculation for CO2 emissions. For fiscal
2020, CO2 emissions (Scope 1+2+3) for Tokio Marine Holdings and major subsidiaries were 89,894
tons (domestic: 64,548 tons, overseas: 25,345 tons) versus the initial-year target of 110,060 tons (-1%from the previous fiscal year) and -19.1% compared with the previous fiscal year, thereby achieving
the target. The principal factor was efforts to reduce environmental loads.
［ Data coverage rate］
We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding
Scope 3 “Category 5: Waste generated in operations” and “Category 6: Business travel (by air)).
(Unit: tons)

Dialogue with Shareholders and Investors◉ Internal Control

CO2 emissions
BreakdownInternal Control◉ Improving Quality from the Customer’s Perspectiv
Improving Quality from the Customer’s Perspective• Long-term target (fiscal 2030) : -60% (compared with fiscal 2015 level)• Reduction target in fiscal 2020 : -1% compared with the previous year

111,509111,172

89,894 ☑

1
Domestic*

77,51173,47064,548 ☑

2Overseas*

33,99915,007
Domestic: 9,512
Overseas: 5,494

37,701
17,478Domestic: 8,860
Overseas: 8,618

25,345 ☑
13,163 ☑
Domestic: 7,150 ☑
Overseas: 6,013 ☑

Scope 2

Indirect(Electricity, chilled/hot water, etc.)

67,203
Domestic: 46,471
Overseas: 20,731

62,100
Domestic: 42,433
Overseas: 19,668

53,977 ☑
Domestic: 39,732 ☑
Overseas: 14,245 ☑

Total

29,300
Domestic: 21,527
Overseas: 7,773

31,594
Domestic: 22,178
Overseas: 9,416

22,754 ☑
Domestic:17,666 ☑
Overseas: 5,088 ☑

Category 1:
Purchased goods and services (Paper usage)

14,765
Domestic: 13,460
Overseas: 1,304

13,184
Domestic: 11,491
Overseas: 1,693

11,172 ☑
Domestic: 9,958 ☑
Overseas: 1,214 ☑

Category 3:
Fuel- and energy-related activities not included in
Scope 1, 2 (Electricity, steam and chilled/hot water
usage)

5,280
Domestic: 3,615
Overseas: 1,665

9,670
Domestic: 6,530
Overseas: 3,140

8,638 ☑
Domestic: 6,385 ☑
Overseas: 2,253 ☑

Category 5:
Waste generated in operations (Waste generation)

1,070

1,101

1,045 ☑

◉ Environment［ Reduction targets for CO2 emissions］

Fiscal 2020

Scope 1Results of Tokio Marine Group’s Sustainability Initiatives(Tokio Marine Holdings and major subsidiaries)

Fiscal 2019

Direct(Gas, heavy oil, gasoline, etc.)◉ Results of Tokio Marine Group’s Sustainability Initiatives■CO2 Emissions from Energy Sources and CO2 Absorption and Fixation

Fiscal 2018

Scope 3Category 6:
Business travel (by air)

CO2 emissions per employee
Number of employees (consolidated fiscal year base)1,900 ☑
7,639
8,186
Domestic: 279 ☑
Domestic: 3,056
Domestic: 3,382
Overseas: 1,621 ☑
Overseas: 4,583
Overseas: 4,804(Coverage rate: 100%) (Coverage rate: 100%) (Coverage rate: 100%)
2.82

2.70

2.08

39,521 persons

41,101 persons

43,260 persons

3,335

3,617

3,531 ☑

CO2 absorption and fixation* Excluding CO2 absorption and fixation (FY2020: 120,000 t)
through mangrove planting

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Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope (☑items)
Data collection scope (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)*1

Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)

Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”*2    Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)■CO2 Emissions from Energy Sources (Tokio Marine & Nichido)

Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries (as of March[CO2 emissions reduction targets]

31, 2021)”• Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)• Reduction target in fiscal 2020: -1% compared with the previous year

■Environmental Load Data (Tokio Marine Holdings and major subsidiaries)[CO2 emissions]

Units

Fiscal 2018

Fiscal 2019

Fiscal 2020

Electricity usage

1,000 kWh
(GJ)

140,803(506,892)

134,685(484,866)

118,313 ☑

paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2” and “Category 5:（425,928）

Waste generated in operations” as we expanded the scope of calculation for CO2 emissions. For fiscal

Gas usage

1,000 m3
(G J)

1,307
(57,054)

1,488(64,880)

1,342 ☑
（58,653）

target of 56,276 tons (-1% from the previous fiscal year) and -12.3% compared with the previous fiscal

Steam and chilled/
hot water usage

GJ

21,271

14,765

17,337 ☑

Gasoline usage

kℓ
(GJ)

5,133
(177,587)

5,949(205,858)

3,766 ☑

Heavy oil usage

ℓ
(G J)

30,823(1,434)35,683(1,395)23,832 ☑

Business travel (by air)

1,000 k m

83,686

81,26318,092 ☑

Paper usage

t

8,068

7,204

6,105 ☑

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased

2020, CO2 emissions (Scope 1+2+3) of Tokio Marine & Nichido were 49,843 tons versus the initial-year
year due to energy conservation efforts.
[Data coverage rate]
100.0% of Tokio Marine & Nichido overall (employee base)（130,319)（931）

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CO2 emissions

Fiscal 2018

Fiscal 2019

Fiscal 2020

59,66456,844

49,843 ☑

5

Governance

Sustainability Library■Environmental Load Data (Tokio Marine & Nichido)
Units

Fiscal 2018

Fiscal 2019

Fiscal 2020

Electricity usage

1,000 kWh
(G J)

71,400（257,075）

67,489（242,960）

65,580 ☑
（236,088）

Gas usage

1,000 m3
(G J)

706
（31,272）667（29,618）654 ☑
（29,177）

Steam and chilled/hot water usage

GJ

20,50914,06014,771 ☑

Scope 1

Direct(Gas, heavy oil, gasoline, etc.)

6,920

6,427

4,991 ☑

Scope 2

Indirect(Electricity, chilled/hot water, etc.)

35,60932,77230,353 ☑

Total

17,135

17,646

14,499 ☑

Category 1:
Purchased goods and services (Paper usage)

11,6479,904

8,601 ☑

Gasoline usage

kℓ
(G J)

2,239
（77,463）

2,067（71,535）

1,464 ☑
（50,662）

Category 3:
Fuel- and energy-related activities not included in
Scope 1, 2 (Electricity, steam and chilled/hot water
usage)

2,813

5,064

4,957 ☑

Heavy oil usage

ℓ
(G J)

25,722（1,006）23,653（924）

22,949 ☑
（897）

Category 5:
Waste generated in operations (Waste generation)

970

965

783 ☑

Business travel (by air)

1,000km

15,273

16,667

1,366 ☑

Category 6:
Business travel (by air)

1,704

1,713

158 ☑
Water usage

1,000m3

287

302

215 ☑

Paper usage

t

6,365

5,412

4,700 ☑

Waste

t

4,136

3,585

2,895 ☑

Recycling rate

%

57.1

51.6

56.6 ☑

Scope 3CO2 emissions per employee

Number of employees

3.45

3.31

2.88

17,264
persons

17,146persons

17,253
persons

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data collection scope (☑items)
Tokio Marine & Nichido

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Environmental load data”
Data collection scope (☑items)
Tokio Marine & Nichido
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Sustainability Library［ Basic employee data (Tokio Marine & Nichido)］◉ Human Rights and Labor

Fiscal 2018

Fiscal 2019

Fiscal 2020

Average age

Male: 47
Female: 37
Overall: 41.8

Male: 47
Female: 37
Overall: 42

Male: 47
Female: 37
Overall: 42

Average years
continuously employed

Male: 12
Female: 11
Overall: 11.8

Male: 12
Female: 12
Overall: 12

Male: 12
Female: 12
Overall: 12

Average annual salary

Approx. ¥8.16 million

Approx. ¥7.57 million

Approx. ¥7.73 million

Turnover rate*

2.1%

2.1%

2.0%

■Data Coverage Rate
Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
Tokio Marine Holdings and domestic major subsidiaries:
58.9% of Tokio Marine Holdings and major subsidiaries (employee base)Tokio Marine & Nichido:
39.7% of Tokio Marine Holdings and major subsidiaries (employee base)■Basic Data

［Number of employees (Tokio Marine Holdings and major subsidiaries)］*The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Fiscal 2018

Fiscal 2019

Fiscal 2020

Total number of employees(consolidated fiscal year base)

40,848

41,101

43,260

Tokio Marine Holdings anddomestic major subsidiaries

Male: 12,924
Female: 12,478
Overall: 25,402

Male: 12,695
Female: 12,638
Overall: 25,333

Male: 12,674 ☑
Female: 12,797 ☑
Overall: 25,471 ☑

Tokio Marine Holdings andoverseas major subsidiaries

Asia: 3,182
North and Central
Americas: 10,480
Europe: 981
Overall: 14,643

Asia: 4,159
North and Central
Americas: 10,996
Europe: 734
Overall: 15,889

Asia: 4,870
North and Central
Americas: 12,262
Europe: 777
Overall: 17,909［Basic employee data (Tokio Marine Holdings)］

The ratio between the total annual compensation of the Chief
Executive Officer and the mean employee compensation*

Fiscal 2018

Fiscal 2019

Fiscal 2020

10.9%

10.6%

11.5%

［ Number of new hires (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Male: 185
Female: 391
Overall: 576

Male: 183
Female: 395
Overall: 578

Male: (New graduates)
206(Mid-career hires)
34
Female: (New graduates) 418(Mid-career hires) 8
Overall: (New graduates) 624(Mid-career hires) 42◉ Fair Personnel System and Management［Employee attitude survey (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Respondents

15,660(Response rate: 88%)

15,851(Response rate: 89%)

16,126(Response rate: 91.6%)

Level of satisfaction

Male: 88%
Female: 81%
Overall: 84%

Male: 88%
Female: 80%
Overall: 83%

Male: 95.2%
Female: 92.0%
Overall: 93.4%*The total CEO compensation / The mean employee compensation

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”［Labor union participation rate (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

100%

100%

100%

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Sustainability

2

Environmental

3

Social4

5

Governance

Sustainability Library◉ Development of Human Resources◉ Utilizing Diverse Human Resources［ Employee training (Tokio Marine & Nichido)］［Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

Total training hours

269,358 hrs.

314,659 hrs.

226,503 hrs.

Average training hours
per employee

19.00 hrs.

21.00 hrs.

15.29 hrs.

Total training cost

¥1,028,502,256

Average training cost
per employee¥1,107,696,463¥69,933¥75,159

Fiscal 2018

Fiscal 2019

Fiscal 2020

Directors(including executive officers)

Male: 211
Female: 11
Overall: 222

Male: 209
Female: 13
Overall: 222

Male: 204 ☑
Female: 13 ☑
Overall: 217 ☑

General managers

Male: 768
Female: 35
Overall: 803

Male: 796
Female: 36
Overall: 832

Male: 804 ☑
Female: 37 ☑
Overall: 841 ☑

Section managers

Male: 2,660
Female: 333
Overall: 2,993

Male: 2,558
Female: 349
Overall: 2,907

Male: 2,518 ☑
Female: 361 ☑
Overall: 2,879 ☑

Managers(general managers andsection managers) total

Male: 3,428
Female: 368
Overall: 3,796

Male: 3,354
Female: 385
Overall: 3,739

Male: 3,322 ☑
Female: 398 ☑
Overall: 3,720 ☑

(Deputy managers)*Only Tokio Marine &NichidoMale: 1,736
Female: 423
Overall: 2,159

Male: 1,638
Female: 492
Overall: 2,130

Male: 1,605
Female: 619
Overall: 2,224¥737,803,807¥49,804［ Job request system (job posting system) (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Applicants: 309
Approval: 189

Applicants: 449
Approval: 227

Applicants: 433
Approval: 224*Approved requests take effect in the fiscal year after that of the application.

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”［ Number of female directors (Tokio Marine & Nichido, as of April 1, 2021)］
Directors and officers

Rate

5

8.3%

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Tokio Marine Group’s
Sustainability

2

Environmental

3

Social［ Number of employees using the system for continued employment of older employees(Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

753

773

831

4

Governance5

Sustainability Library［ Resumption of work support system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

1,298

1,265

1,210

［Return to work rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)］［ Rate of employment of persons with disabilities］
Fiscal 2018

Fiscal 2019

Fiscal 2020

2.80%

2.10%

1.91%

◉ Reform of Working Styles［ Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

Male: 100%

Male: 100%

Male: 100%

Female: 97.2%

Female: 89.1%

Female: 77.7%［Employee retention rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2018

Fiscal 2019

Fiscal 2020

17

21

6

Male: 100%

Male: 100%

Male: 100%

Female: 97.2%

Female: 94.3%

Female: 76.5%［ Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

712

721

603

［ Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

Male: 150
Female: 1,195
Overall: 1,345

Male: 102
Female: 1,259
Overall: 1,361

Male: 123
Female: 1,271
Overall: 1,394［ Short working hours system (Tokio Marine Holdings and domestic major subsidiaries)］［ Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

42

30

17

［ Nursing care leave system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

34

31

53

［Nursing care temporary retirement system (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2018

Fiscal 2019

Fiscal 2020

1,285

1,369

1,481

17

20

7

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Sustainability

2

3

Environmental

4Social5

Governance［ Awareness on health (Tokio Marine & Nichido)］［ Annual average actual working hours (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

1949.6 hrs.

1,925 hrs.

1,987 hrs.

Category

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021

Fiscal 2022
numerical
targets

Status of health literacy*1

4.11

4.13

*2

4.10*3

Over 4.13［ Monthly average overtime hours (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

20.7 hrs.

20.28 hrs.

22.63 hrs.

*1: Response to employee questionnaires (on a maximum scale of 5 points)*2: Not implemented due to system change *3: Preliminary figures［ Participation in health improvement measures (Tokio Marine & Nichido)］*Including legal overtime hours［ Number of annual paid leave days taken (Tokio Marine & Nichido)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

15.2 days

16.9 days

15.8 days［ Percentage of employees who received health checks (Tokio Marine & Nichido)］
Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Category

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021
numerical
targets

Number of employees who
participated in Health Promotion
Month/Health Challenge

6,599

7,478

7,060

8,101

Over 8,120［ Health status of employees (Tokio Marine & Nichido)］◉ Health Management and Occupational Health and Safety

Category

Sustainability Library

Fiscal 2021
numerical
targets

Percentage of employees who
received health checks

100%

100%

100%

100%

100%

Percentage of employees
who underwent a detailed examination
after a regular checkup

88.7%

88.5%

86.4%

87. 2%

Over 90.0 %Uterine cancer screening rate

63.2%

62.8%

66.0 %

60.5 %

Over 67.6 %Breast cancer screening rate

79.6%

78.2%

81.1%

74.6 %

Over 82 .2 %Prostate cancer screening rate

74.9%

75.3%

76.0%

73.1%

ー

［ Specific health guidance implementation rate (Tokio Marine & Nichido)］
Category

Fiscal 2016

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020
numerical
targets

Specific health guidance implementation rate

58.2%

59.8%

57.3 %

52.4 %

Over 60 .0 %Category

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021
numerical
targets

Findings
at a regular health checkup

49.3%

50.5%

51.8 %

54.0 %

Under 50 .0 %Persons maintaininga healthy body weight (BMI)

68.9%

68.4％

68.3％

67.8 %

Over 70 .0 %Smoking rate

15.3%

14.5％

13.7％

12.7 %

Under 12.8 %Rate of employees who have developed physical exercise habits

16.7 %

18.1 ％

18.4 ％

19.5 %

Over 20 .0 %Stress test execution rate

97.4%

97.9%

98.4 %

98.7 %

Over 98.0 %Rate of employees with a highstress level

9.4 %

9.9 ％

9.9％

8.2 %

Under 10 .0 %［ Independent initiative implementation status (Tokio Marine & Nichido)］
Category

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020

Fiscal 2021
numerical
targets

Number of employees participating
in anti-obesity initiatives
for young employees

219

230

301

*

280

* Postponed due to the COVID-19 pandemic

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Tokio Marine Group’s
Sustainability

2

Environmental

3

Social［ Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)］

4

Fiscal 2019

Fiscal 2020

101

106

72 ☑

Sustainability Library［ Human rights training hours (Tokio Marine & Nichido)］

Occupational accidents
Fiscal 20185

GovernanceFiscal 2018

Fiscal 2019

Fiscal 2020

Total training hours

19,193 hrs.

21,622 hrs.

21,789 hrs.

Training hours
per employee

1 hr.

1 hr.

1 hr.

Participation rate

100%

100%

100%

Commuting accidents
Fiscal 2018

Fiscal 2019

Fiscal 2020

75

70

63 ☑

◉ Local Community and Social Contribution Activities［ Employee participation rate in volunteer activities(Tokio Marine Holdings and domestic major subsidiaries)］［ Absentee rate* (Tokio Marine & Nichido)］
Fiscal 2019

Fiscal 2020

Fiscal 2018

Fiscal 2019

Fiscal 2020

1.08 %

0.98 % ☑

135.9%

144.9%

113.5%*Total days lost due to absenteeism / Total days scheduled to be worked

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)“1. Calculation Method of Industrial accidents”

Data collection scope (☑items)［ Number of employees who took volunteer leave(Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

122

94

9

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/178KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2021)”◉ Human Rights［Human rights training participation rate (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2020

99.9%

100%

100%

[Donations (Including monetary and in-kind donations by Tokio Marine Holdings, domestic
major subsidiaries and other affiliated companies)]
Fiscal 2018

Fiscal 2019

Fiscal 2020

Approx. ¥1,482 million(includes disaster support ofapprox. ¥23 million)

Approx. ¥1,280 million(includes disaster support ofapprox. ¥13 million)

Approx. ¥2,062 million(includes disaster support ofapprox. ¥5 million)*This includes donations by miscellaneous expenses for social contribution programs, payments in kind, opened facilities and employee
dispatching.
*Monetary donations by employees and agents in fiscal 2020: Approx. ¥9.5 million

Social Contribution Strategy (PDF/145KB)
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Sustainability

2

Environmental

3

Social4

5

Governance

Sustainability Library

Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group Sustainability
Report 2021 from Ernst & Young ShinNihon LLC with the aim of further improving the level ofTranslation

communication with stakeholders. (The independent third-party assurance logo☑ is marked where

The following is an English translation of an independent assurance report prepared in Japanese and is for information
and reference purposes only. In the event of a discrepancy between the Japanese and English versions, the Japaneseversion will prevail.

appropriate).

September 27, 2021

TO:
Mr. Satoru Komiya
President
Tokio Marine Holdings, Inc.

By obtaining the external assurance, we will work to improve the quality of Tokio Marine Groupsustainability reporting. Tokio Marine Holdings has consecutively received same third-party
assurances from fiscal 2016 to fiscal 2019 as well.

☑ C O2 Emissions from Energy Sources and CO2 Absorption and Fixation
1.

☑ Environmental Load Data (Tokio Marine Holdings and major subsidiaries)☑ CO2 Emissions from Energy Sources (Tokio Marine & Nichido)☑ Environmental Load Data (Tokio Marine & Nichido)2.

Human Rights and Labor☑ Number of employees (Tokio Marine Holdings and major subsidiaries)☑ Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)

Kenji Sawami
Engagement Partner
Ernst & Young ShinNihon LLC
Tokyo, Japan

We, Ernst & Young ShinNihon LLC,, have been commissioned by Tokio Marine Holdings, Inc. (hereafter the “Company”)
and has carried out a limited assurance engagement on the Key Sustainability Indicators (hereafter the "Indicators") of theCompany and its major subsidiaries for the year ended March 31, 2021 as included in the Company’s Tokio Marine
Holdings, Inc. Sustainability Report 2021 (hereafter the “Report”). The scope of our assurance procedures was limited to
the Indicators marked with the symbol "☑" in the Report.

Environment(Tokio Marine Holdings and major subsidiaries)

Independent Assurance Report3.

☑ Absentee rate (Tokio Marine & Nichido)☑ Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

4.

The Company’s Responsibilities
The Company is responsible for preparing the Indicators in accordance with the Company’s own criteria, which it
determined with consideration of Japanese environmental regulations as presented in 1. Calculation Method of Method of
Calculation and Scope in Data Collection for Key Sustainability Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf). Greenhouse gas (GHG) emissions are
estimated using emissions factors, which are subject to scientific and estimation uncertainties given instruments formeasuring GHG emissions may vary in characteristics, in terms of functions and assumed parameters.
Our Independence and Quality Control
We have met the independence requirements of the Code of Ethics for Professional Accountants issued by the International
Ethics Standards Board for Accountants, which is based on the fundamental principles of integrity, objectiveness,
professional competence and due care, confidentiality, and professional behavior.
In addition, we maintain a comprehensive quality control system, including documented policies and procedures forcompliance with ethical rules, professional standards, and applicable laws and regulations in accordance with theInternational Standard on Quality Control 1 issued by the International Auditing and Assurance Standards Board.
Our responsibilities
Our responsibility is to express a limited assurance conclusion on the Indicators included in the Report based on theprocedures we have performed and the evidence we have obtained.
We conducted our limited assurance engagement in accordance with the International Standard on Assurance
Engagements: Assurance Engagements Other than Audits or Reviews of Historical Financial Information - (“ISAE 3000”)(Revised) and, with respect to GHG emissions, the International Standard on Assurance Engagements: Assurance
Engagements on Greenhouse Gas Statements (“ISAE 3410”), issued by the International Auditing and Assurance Standards
Board. The procedures, which we have performed according to our professional judgment, include inquiries, document
inspection, analytical procedures, reconciliation between source documents and Indicators in the Report, and the following:• Making inquiries regarding the Company’s own criteria that it determined with consideration of Japanese environmental
regulations, and evaluating the appropriateness thereof;• Inspecting relevant documents with regard to the design of the Company’s internal controls related to the Indicators, andinquiring of personnel responsible thereof at the Company and 2 major subsidiaries visited ;• Performing analytical procedures concerning the Indicators at the Company and 2 major subsidiaries visited; and• Testing, on a sample basis, underlying source information and conducting relevant re-calculations at the Company and
2 major subsidiaries visited.
The procedures performed in a limited assurance engagement are more limited in nature, timing and extent than areasonable assurance engagement. As a result, the level of assurance obtained in a limited assurance engagement is lower
than would have been obtained if we had performed a reasonable assurance engagement.
Conclusion
Based on the procedures performed and evidence obtained, nothing has come to our attention that causes us to believethat the Indicators included in the Report have not been measured and reported in accordance with the Company’s own
criteria that it determined with consideration of Japanese environmental regulations.

Click on the image for an enlarged view2021 Sustainability Report187

Tokio Marine Group’s
Sustainability

12

Environmental

34SocialGovernance5

Sustainability Library

GRI Standards Content Index◉ Speciifying Material GRI Indicators (Topics)

Sustainability Report 2021 is prepared in accordance with the Core option of the Global Reporting

corresponding to “Eight Material Issues (Materiality) and Four Priority Issues” and those closely related

Initiative (GRI) Standards.

to “Disclosure of Environmental, Social and Governance Contents” and conducive to clarification of

Tokio Marine Group considers GRI items (topics) as material topics. GRI items (topics) are thoseand comparability with GRI reporting principles.
Materiality (★Four designated as priority issues)
Material GRI Indicator

102: General Disclosures 4. Governance❸ Support people’s❶ Combat climate ❷ Improve disaster
healthy and enrichchange★
resilience★
ing lives★

❹ Promote andsupport diversity
and inclusion★

❺ Facilitate andfoster innovation ❻ Protect the natu- ❼ Provide educathrough digitalizaral environmenttion to childrention❽ Disclose highly
transparent andtimely information

Disclosure of Environmental,
Social and Governance Contents
Corporate GovernanceRisk Management

201: Economic Performance

Climate-Related Financial Disclosure Based on the TCFD Recommendations
Promoting Research on Climate Change and Natural Disaster Risks
Promoting Disaster Prevention and Mitigation

203: Indirect Economic Impacts

Contributing to the Creation of a Safe and Secure Society Based on Health and Longevity

205: Anti-Corruption

Compliance and Anti-Corruption

206: Anti-Competitive Behavior

Compliance and Anti-Corruption

301: Materials

Promoting Environmental Management

302: Energy

Climate-Related Financial Disclosure Based on the TCFD Recommendations

303: Water

Promoting Environmental Management

304: Biodiversity

Protecting the Global Environment through Products and Services
Promoting Activities to Protect the Global Environment

305: Emissions

Climate-Related Financial Disclosure Based on the TCFD Recommendations

306: Effluents and Waste

Promoting Environmental Management

307: Environmental Compliance

Promoting Environmental Management308: Supplier Environmental Assessment

Sustainability in the Value Chain

401: Employment

Developing and Utilizing Diverse Human Resources403: Occupational Health and Safety

Promoting Health and Productivity Management404: Training and Education

Developing and Utilizing Diverse Human Resources

405: Diversity and Equal Opportunity

Diversity and Inclusion

412: Human Rights Assessment

Respect for Human Rights

413: Local Communities

Social Contribution and Awareness-Raising Activities

414: Supplier Social Assessment

Sustainability in the Value Chain

417: Marketing and Labeling

Improving Quality from the Customer’s Perspective

418: Customer Privacy

Information Security

419: Socioeconomic Compliance

Compliance and Anti-Corruption

Development of Clean Energy (Topic)

Preventing Global Warming by Promoting the Development of Clean Energy

Sustainable Investment and Financing (Topic)

Sustainability in the Value Chain

Disasters, Accidents and Microinsurance (Topic)

Contributing to the Creation of a Safe and Secure Society Based on
Health and Longevity

Comprehensive Insurance Service Encompassing
Treatment, Finance, Longevity and HealthContributing to the Creation of a Safe and Secure Society Based on
Health and Longevity

2021 Sustainability Report 188

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Tokio Marine Group’s
Sustainability

2

Environmental

3

Social4

5

Governance

Sustainability Library◉ GRI Content Index (in Accordance with Core)GRI Standards

General Disclosures

References (Reasons for Omission)GRI Standards

General Disclosures

GRI 101: Foundation 2016 (GRI 101 does not include General Disclosures)

2. Strategy

Universal Disclosures102-14 Statement from seniordecision-maker

1. Organizational profile
102-1 Name of the organization

About Us (Company Information) > Corporate Information

102-16 Values, principles, standards,
and norms of behavior

102-2 Activities, brands, products, andservices

About Us (Company Information) > Tokio Marine Group4. Governance102-3 Location of headquarters

About Us (Company Information) > Corporate Information

102-4 Location of operations

About Us (Company Information) > Tokio Marine Group

102-5 Ownership and legal form

Investor Relations > Stock Information > Stock Information

102-6 Markets served

About Us (Company Information) > Tokio Marine Group

102-18 Governance structure

Investor Relations > Financial Data
Sustainability Performance Data > ◉ Human Rights and Labor> Basic Data > Number of employees (Tokio Marine Holdings
and major subsidiaries)[Information on employee gender at overseas major subsidiaries, employment contract and employment type are notdisclosed.]

102-9 Supply chain

Sustainability in the Value Chain

102-10 Significant changes to theorganization and its supply chain

Editorial Policy > ◉ Scope of This Report

5. Stakeholder engagement

GRI 102:
GeneralDisclosures2016

102-40 List of stakeholder groups

Stakeholder Engagement > Tokio Marine Group’s Stakeholders

102-41 Collective bargaining
agreements

Sustainability Performance Data > ◉ Fair Personnel System andManagement > Labor union participation rate (Tokio Marine
Holdings and domestic major subsidiaries)
Stakeholder Engagement102-42 Identifying and selecting
stakeholders

102-12 External initiatives

102-13 Membership of associations

External Evaluations and Participation in Initiatives
Promoting Research on Climate Change and Natural Disaster
Risks
External Evaluations and Participation in Initiatives
Sustainability in the Value Chain > ◉ Study and Research on
Promotion of ESG Initiatives through the Provision of Products
and Services

About Us (Company Information) > Governance

Organizational Structure for Promoting Sustainability

Risk Management102-11 Precautionary principle ofapproachPurpose of Tokio Marine Group

About Us > Company Information > Organizational Chart

About Us (Company Information) > Tokio Marine Group

102-8 Information on employees andother workers

Top Message

3. Ethics and integrity

102-7 Scale of the organization

GRI 102:
GeneralDisclosures
2016

References (Reasons for Omission)[Engaged stakeholders are selected by eliminating antisocial
forces and adhering to guidelines and policies of related businesses. Sustainability dialogue participants are selected basedon their suitability for the theme.]

102-43 Approach to stakeholder
engagement

Stakeholder Engagement > Tokio Marine Group’s Stakeholders

102-44 Key topics and concerns raised

Stakeholder Engagement > Sustainability Dialogue > Opinions
Received from Experts in the Past and Subsequent Responses

External Evaluations and Participation in Initiatives

2021 Sustainability Report

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Tokio Marine Group’s
Sustainability

GRI Standards

2

Environmental

General Disclosures

3

SocialReferences (Reasons for Omission)

4

GRI Standards

6. Reporting practice102-45 Entities included in the consolidated financial statements

GRI 102:
GeneralDisclosures
2016

About Us (Company Information) > Tokio Marine Group

102-46 Defining report content andtopic Boundaries

Process for Specifying Materiality / GRI Standards Content
Index > ◉ Specifying Material GRI Indicators (Topics)

102-47 List of material topics

Process for Specifying Materiality / GRI Standards Content
Index > ◉ Specifying Material GRI Indicators (Topics)

102-48 Restatements of information

Editorial Policy > ◉ Scope of This Report102-49 Changes in reporting

Not applicable

102-50 Reporting period

Editorial Policy > ◉ Scope of This Report102-51 Date of most recent report

Editorial Policy > ◉ Date of Publication

102-52 Reporting cycle

Editorial Policy > ◉ Date of Publication

102-53 Contact point for questions
regarding the report

Editorial Policy

102-54 Claims of reporting inaccordance with the GRI Standards

GRI Standards Content Index

102-55 GRI content index

GRI Standards Content Index

102-56 External assurance

Third-Party Assurance

Material Topics
Economic Performance
GRI 103:
Management
Approach2016

GRI 201:
Economic
Performance2016

GRI 103:
Management
Approach2016

Sustainability Library

General Disclosures103-2 The management approach andits components
103-3 Evaluation of the management
approach

GRI 203:203-1 Infrastructure investments andIndirect Economic services supported
Impacts
2016

Social Contribution and Awareness-Raising Activities > Developing Youth and Promoting Sports > ◉ Nurturing Future
Generations, Encouraging International Exchange and Promoting Sports in Local Communities through Foundations
Social Contribution and Awareness-Raising Activities > Medical
and Nursing Care

203-2 Significant indirect economic
impacts

Contributing to the Creation of a Safe and Secure Society
Based on Health and Longevity > Responding to Poverty Issues

Anti-corruption
103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approachCompliance and Anti-Corruption
Stakeholder Engagement

Anti-competitive Behavior

201-1 Direct economic value
generated and distributed

Sustainability Performance Data > ◉ Local Community andSocial Contribution Activities

Promoting Environmental Management > Environmental
Accounting

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉Specifying Material GRI Indicators (Topics)

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Compliance and Anti-Corruption
Compliance and Anti-Corruption > Hotline System (Internal
Whistle Blower System)

GRI 205:
Anti-corruption
2016

Climate-Related Financial Disclosure Based on the TCFD Recommendations

Recognition about ISO 26000

Protecting the Global Environment through Products andServices103-2 The management approach andits components
103-3 Evaluation of the management
approach

201-2 Financial implications and otherrisks and opportunities due to climatechangeOrganizational Structure for Promoting Sustainability
Results of Tokio Marine Group’s Sustainability Initiatives

Promoting Research on Climate Change and Natural Disaster
Risks

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
Corporate Governance

References (Reasons for Omission)

Social Contribution and Awareness-Raising Activities > Medical
and Nursing Care

205-1 Operations assessed for risks
related to corruption

Compliance and Anti-Corruption[Details regarding risk assessment are not disclosed.]103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

Indirect Economic Impacts
GRI 103:
Management
Approach 2016

5

Governance

GRI 206: Anti-competitive
Behavior 2016

Organizational Structure for Promoting Sustainability

103-2 The management approach andits components
103-3 Evaluation of the management
approach

Recognition about ISO 26000

206-1 Legal actions foranti-competitive behavior, anti-trust,and monopoly practices

Not applicableCompliance and Anti-Corruption
Compliance and Anti-Corruption > Hotline System (Internal
Whistle Blower System)

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GRI Standards

2

Environmental

General Disclosures

3

SocialReferences (Reasons for Omission)Materials

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000

301-1 Materials used by weight orvolumeGeneral Disclosures

References (Reasons for Omission)

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach103-2 The management approach andits components
103-3 Evaluation of the management
approach302-1 Energy consumption within theorganization
302-2 Energy consumption outside of
the organization

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability

303-1 Interactions with water as a
GRI 303: Water
and Effluents 2018 shared resource
Management Ap- 303-2 Management of water disproach Disclosures charge-related impacts

GRI 303: Water
and Effluents 2018
303-3 Water withdrawal
Topic-specific
Disclosures

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approachPromoting Environmental Management >Initiatives for Promoting Environmental Management >◉ Reduction of Environmental Footprint in Business Activities

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Promoting Environmental Management

GRI305:Emissions2016

305-1 Direct (Scope 1) GHG emissions
305-2 Energy indirect (Scope 2) GHG
emissions305-3 Other indirect (Scope 3) GHG
emissions305-4 GHG emissions intensity

Sustainability Performance Data > ◉ Environment

Effluents and Waste

Recognition about ISO 26000
Promoting Environmental Management

Protecting the Global Environment through Products andServices103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

Sustainability Performance Data > ◉ Environment

Water and Effluents

Recognition about ISO 26000

Emissions

Recognition about ISO 26000
Promoting Environmental Management

Organizational Structure for Promoting Sustainability

Promoting Environmental Management

GRI 304: Biodiver304-3 Habitats protected or restoredsity 2016

Sustainability Performance Data > ◉ Environment

GRI 103:
Management
Approach2016

Sustainability Library

Sustainability Performance Data > ◉ Environment

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 302:
Energy 2016

GRI Standards

5

Biodiversity

EnergyGRI 103:
Management
Approach2016

Governance103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

Promoting Environmental Management

GRI 301:
Materials 2016

4103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Promoting Environmental Management

Sustainability Performance Data > ◉ Environment(Environmental Load Data (Tokio Marine & Nichido)

GRI 306: Effluents 306-2 Waste by type and disposal
and Waste 2016 method

Sustainability Performance Data > ◉ Environment(Environmental Load Data (Tokio Marine & Nichido))

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GRI Standards

2

Environmental

General Disclosures

3

SocialReferences (Reasons for Omission)

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approachGRI Standards

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000

GRI 103:
Management
Approach
2016

Promoting Environmental Management

GRI 307:
307-1 Non-compliance withEnvironmental
Compliance 2016 environmental laws and regulations

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach308-1 New suppliers that werescreened using environmental criteria

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000

GRI 403:
Occupational
Health and Safety
2018Management
Approach
Disclosures

Sustainability in the Value Chain[According to Tokio Marine & Nichido’s Principle of Transactions, we ask suppliers for confirmation of “compliance withlaws, regulations and social norms” and “consideration for theenvironment.” However, the indicators are not disclosed.]

Employment

GRI 103:
Management
Approach2016

GRI 401:
Employment
2016103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach401-1 New employee hires andemployee turnover
401-3 Parental leave

General Disclosures

References (Reasons for Omission)

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach403-1 Occupational health and safety
management system

Sustainability in the Value Chain

GRI 308:
Supplier
Environmental
Assessment
2016

Sustainability Library

Not applicable

Supplier Environmental Assessment

GRI 103:
Management
Approach2016

5

GovernanceOccupational Health and Safety

Environmental Compliance

GRI 103:
Management
Approach2016

4

Developing and Utilizing Diverse Human Resources[Discloses the number of employees using work/life balance
related systems]

Promoting Health and Productivity Management
Promoting Health and Productivity Management >Promoting Health and Productivity Management >◉ Tokio Marine Group’s Health and Productivity Management
VisionPromoting Health and Productivity Management >Promoting Health and Productivity Management >◉ Relationship between Tokio Marine Group’s Health andProductivity Management Vision and Health-Related Measures403-4 Worker participation, consultation, and communication on occupational health and safety

Promoting Health and Productivity Management > Promoting
Health and Productivity Management > ◉ Promotion Structure403-5 Worker training on occupational
health and safety403-6 Promotion of worker health

Promoting Health and Productivity Management >Health and Productivity Management / Occupational Healthand Safety Initiatives and External Evaluation

403-7 Prevention and mitigationof occupational health and safety
impacts directly linked by business
relationships

Promoting Health and Productivity Management >Supporting Customers’ Health and Productivity Management
Sustainability Performance Data >◉ Health Management and Occupational Health and Safety >Industrial accidents (Tokio Marine Holdings and domestic
major subsidiaries)

Training and Education

GRI 103:
Management
Approach2016

Sustainability Performance Data > ◉ Human Rights and Labor
Sustainability Performance Data > ◉ Reform of Working Styles

Recognition about ISO 26000

403-2 Hazard identification, risk assessment, and incident investigation
403-3 Occupational health services

GRI 403:
Occupational
Health and Safety 403-9 Work-related injuries
2018 Topic-specific
Disclosures

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000

Organizational Structure for Promoting Sustainability

GRI 404:
Training and
Education
2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach404-2 Programs for upgrading employee skills and transition assistanceprograms

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Developing and Utilizing Diverse Human Resources
Developing and Utilizing Diverse Human Resources
Sustainability Performance Data >◉Development of Human Resources > Job request system (jobposting system) (Tokio Marine & Nichido)

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GRI Standards

2

Environmental

General Disclosures

3

SocialReferences (Reasons for Omission)

4

GRI Standards

Diversity and Equal Opportunity
103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability

GRI 103:
Management
Approach2016

GRI 405:
Diversityand Equal
Opportunity
2016

Sustainability Library

General Disclosures103-2 The management approach andits components
103-3 Evaluation of the management
approach

Sustainability Performance Data > ◉ Utilizing Diverse Human
Resources > Number of directors and managers (Tokio Marine
Holdings and domestic major subsidiaries)
Sustainability Performance Data >GRI 413:
Local
Communities
2016

References (Reasons for Omission)
Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Contributing to the Creation of a Safe and Secure Society
Based on Health and Longevity >Responding to Technology Innovation
Protecting the Global Environment through Products andServices
Social Contribution and Awareness-Raising Activities >Medical and Nursing Care

Recognition about ISO 26000
Diversity and Inclusion

405-1 Diversity of governance bodies
and employees

5

Governance413-1 Operations with local community engagement, impact assessments,
and development programs◉ Human Rights and Labor > Basic Data

Promoting Research on Climate Change and Natural Disaster
Risks
Protecting the Global Environment through Products andServices > Tree Planting Activities in Southeast Asia andCommunicating Relevant Information > Economic Value andImpact on Local Communities from Mangrove Planting
Social Contribution and Awareness-Raising Activities > Medical
and Nursing Care

Human Rights Assessment
Supplier Social Assessment
103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000

GRI 103:
Management
Approach2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach

Respect for Human Rights
Sustainability Performance Data > ◉ Human Rights >Human rights training participation rate (Tokio Marine Holdings and domestic major subsidiaries)

GRI412:
Human Rights
Assessment
2016

Sustainability Performance Data > ◉ Human Rights >Human rights training hours (Tokio Marine & Nichido)

Local Communities
GRI 103:
Management
Approach2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

Recognition about ISO 26000
Sustainability in the Value Chain

Respect for Human Rights
412-2 Employee training on humanrights policies or procedures

Organizational Structure for Promoting Sustainability

GRI 414:
Supplier Social
Assessment
2016414-1 New suppliers that werescreened using social criteria

Sustainability in the Value Chain

Customer Privacy
103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Information Security
Improving Quality from the Customer’s Perspective >Response to Customer Feedback

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2

Environmental

General Disclosures

GRI 418:
418-1 Substantiated complaints conCustomer Privacy cerning breaches of customer privacy
and losses of customer data
2016

3

SocialReferences (Reasons for Omission)
Information Security
Improving Quality from the Customer’s Perspective >Response to Customer Feedback >Fiscal 2020 Number of Customer Feedback Comments

Socioeconomic Compliance103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

GRI 103:
Management
Approach2016

103-2 The management approach andits components
103-3 Evaluation of the management
approach4

5

Governance

GRI Standards

Sustainability Library

General Disclosures

Sustainable Investment*

GRI 103:
Management
Approach2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach

Organizational Structure for Promoting Sustainability
Recognition about ISO 26000
Compliance and Anti- Corruption
Compliance and Anti-Corruption >Hotline System (Internal Whistle Blower System)
Respect for Human Rights > Management Stance concerning
Respect for Human Rights and Various Initiatives >Hotline System (Whistle Blower System)

References (Reasons for Omission)

Sustainability in the Value Chain > ◉ Study and Research on
Sustainable Investments and Financing, ◉ Policies andOperational System for Sustainable Investments and Financing,◉ Exercise of Voting Rights and Disclosure of the Results of
Exercise of Voting Rights, ◉ Efforts for Sustainable Investments

Disasters and Traffic Safety*

GRI 103:
Management
Approach2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approachContributing to the Creation of a Safe and Secure Society
Based on Health and Longevity > Responding to Technology
Innovation

Comprehensive Insurance Service Encompassing Treatment, Finance, Longevity and Health*
GRI 419: Socio- 419-1 Non-compliance with laws andeconomic Compli- regulations in the social and economic Not applicablearea
ance 2016
Promoting ESG Initiatives through the Provision of Products and Services*

GRI 103:
Management
Approach2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approach

Sustainability in the Value Chain > ◉ Study and Research on
Promotion of ESG Initiatives through the Provision of Products
and Services, ◉ Efforts to Promote ESG Initiatives through theProvision of Products and Services

103-2 The management approach andits components
103-3 Evaluation of the management
approachContributing to the Creation of a Safe and Secure Society
Based on Health and Longevity* Material issues identified by Tokio Marine Group that have no relevance to any of the items in the standards.
*1 In Fiscal 2020, Tokio Marine Group made political donations amounting to 18.1 million yen. In Japan, it is mandatory for politicalorganizations to release the status of income and spending of political funds. Therefore, the above mentioned amount is to be

Development of Clean Energy*

GRI 103:
Management
Approach2016

GRI 103:
Management
Approach2016

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)

disclosed in the Official Gazette and prefectural public notice.

103-1 Explanation of the material topic Process for Specifying Materiality / GRI Standards Content
and its Boundary
Index > ◉ Specifying Material GRI Indicators (Topics)
103-2 The management approach andits components
103-3 Evaluation of the management
approachPreventing Global Warming by Promoting the Development ofClean Energy

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2

3

Environmental

SocialRecognition about ISO 26000

4GovernanceISO 26000 Core Issues and Issues

Policies/
Commitment

addressed in ISO 26000, specifically organizational governance, human rights, labor practices,

efforts to improve them. The management systems for each issue are listed within each section ofthis report.
ISO 26000 Core Issues and Issues

Management Elements
Approach regarding impact

Humanrights

Policies/
Commitment
Due diligence/
Human rights
risk situations/
Goals and targets
Avoidance ofcomplicity/
Management
Responsibilities andmethods
Discrimination
management
and vulnerable
resourcesgroupsComplaint handlingmechanism
Specific steps

Labor
practices

Reference
Respect for Human Rights > Basic Approach
Tokio Marine Group Sustainability Charter (Respectfor Human Rights and Dignity)
Respect for Human Rights > Basic Approach

Management Elements

Preventionof pollution/
Sustainable
resource use

Goals and targets
Management
Responsibilities andmethods
management
resources

Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various
Initiatives
Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various
Initiatives > Hotline System (Whistle Blower System)
Respect for Human Rights

Promoting Health and Productivity Management
Approach regarding impact
Employment
Developing and Utilizing Diverse Human Resources
andemployment
Tokio Marine Group Sustainability Charter (Respect
Policies/
relationships/for Human Rights and Dignity)
Commitment
Conditions ofwork and social
Goals and targets Results of Tokio Marine Group’s Sustainability Initiatives
protection/
Social dialogue/
Responsibilities andManagement
Health andmanagement
Developing and Utilizing Diverse Human Resources
methods
safety at work/
resources
Human
Developing and Utilizing Diverse Human Resources
Complaint handlingdevelopment> Fair Personnel System and Management > Raisingmechanismand training in
Employee Satisfaction Levels
the workplace
Promoting Health and Productivity Management,
Specific steps
Developing and Utilizing Diverse Human Resources

Promoting Environmental Management
Promoting Environmental Management > Policy andPromotion Structure > ◉What Our Environmental
Management Aims for: Corporate Philosophy and Policy
Results of Tokio Marine Group’s Sustainability Initiatives

Promoting Environmental Management > Policy andPromotion Structure > ◉Structure for Promoting Environmental Management
Promoting Environmental Management > Policy andComplaint handling
Promotion Structure > ◉Structure for Promoting Envimechanism
ronmental Management (“Green Assist”)
Specific steps

Approach regarding impact
Policies/
Commitment
Goals and targets

Respect for Human Rights

Reference

Tokio Marine Group Sustainability Charterfor implementing initiatives for each sustainability issue. By referring to the core subjects

development, Tokio Marine Group reviews the materiality of its sustainability issues and makes

Sustainability Library

Approach regarding impact

In Tokio Marine Group, the departments handling each respective function are responsible

the environment, fair operating practices, consumer issues and community involvement and5

Promoting Environmental Management
Promoting Environmental Management > Initiatives for
Promoting Environmental Management > ◉Reducing
CO2 Emissions and Becoming Carbon Neutral
Tokio Marine Group Sustainability Charter
Results of Tokio Marine Group’s Sustainability Initiatives

Promoting Environmental Management > Policy andClimate change
Promotion Structure > ◉Structure for Promoting Envimitigation andronmental Management
The
adaptation
Management
environment
Promoting
Environmental Management > Policy andmethods
Complaint handling
Promotion Structure > ◉Structure for Promoting Envimechanism
ronmental Management (“Green Assist”)
Climate-Related Financial Disclosure Based on the TCFD
Recommendations
Specific steps
Preventing Global Warming by Promoting the Development of Clean Energy
Promoting Environmental Management > Preservation
Approach regarding impact
of Biodiversity and Wetlands > ◉ Tokio Marine Group’s
Vision for Preserving Biodiversity and Wetlands
Promoting Environmental Management > Preservationof Biodiversity and Wetlands
Policies/
Promoting Environmental Management > Preservation
Commitmentof Biodiversity and Wetlands > ◉ Tokio Marine Group’s
Vision for Preserving Biodiversity and Wetlands
Biodiversity and
Goals and targets Results of Tokio Marine Group’s Sustainability Initiatives
restoration ofnatural habitats Management Responsibilities and Promoting Environmental Management > Policy andmethods
management
Promotion Structure > ◉Structure for Promoting Enviresourcesronmental Management
Responsibilities andmanagement
resources

Complaint handlingmechanism

Promoting Environmental Management > Policy andPromotion Structure > ◉Structure for Promoting Environmental Management (“Green Assist”)

Specific steps

Promoting Environmental Management, Protecting the
Global Environment through Products and Services

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ISO 26000 Core Issues and Issues

2

Environmental

3

SocialManagement Elements

Reference

Approach regarding impact

Compliance and Anti-Corruption

4

ISO 26000 Core Issues and Issues

Fair
operatingpracticesmechanism(Internal Whistle Blower System)

Compliance and Anti-Corruption

Approach regarding impact

Sustainability in the Value Chain

Policies/Commitment

Goals and targets
Promoting social
Responsibilities andresponsibility
management reManagementin the value
sourcesmethods
chain
Complaint handlingmechanism

Specific steps
Approach regarding impact

ConsumerissuesConsumer
service, support,
and complaintand dispute
Management
resolution/
methods
Education andawareness

Management Elements

Reference
Information Security

Policies/Commitment Information Security > Privacy Policy
Goals and targets
Consumer data
Responsibilities
andprotection
Management
management
and privacy
methods
resources
Complaint handlingmechanism
Specific steps

ConsumerissuesApproach regarding impact
Policies/Commitment

Tokio Marine Group Sustainability Charter (Respectfor Human Rights and Dignity)

Goals and targets

Sustainability in the Value Chain > Tokio Marine & Nichido Group Principle of Transactions

Sustainableconsumption

Sustainability in the Value Chain
Results of Tokio Marine Group’s Sustainability Initiatives

Results of Tokio Marine Group’s Sustainability Initiatives
Information Security
Improving Quality from the Customer’s Perspective >Response to Customer Feedback
Information Security
Results of Tokio Marine Group’s Sustainability Initiatives> System for Sustainable Consumption
Tokio Marine Group Sustainability Charter
Results of Tokio Marine Group’s Sustainability Initiatives

Responsibilities andResults of Tokio Marine Group’s Sustainability Initiatives
management> System for Sustainable Consumption
Management
resources
methods
Complaint handling Improving Quality from the Customer’s Perspective >mechanism
Response to Customer Feedback

Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various
Initiatives > Hotline System (Whistle Blower System)

Specific steps

Improving Quality from the Customer’s Perspective >Response to Customer Feedback

Approach regarding impact

Contributing to the Creation of a Safe and Secure
Society Based on Health and Longevity > Responding
to Poverty Issues
Approach to Sustainability Strategies

Improving Quality from the Customer’s Perspective >Response to Customer Feedback, Sustainability in the
Value Chain

Policies/Commitment
Goals and targets

Results of Tokio Marine Group’s Sustainability Initiatives

Improving Quality from the Customer’s Perspective

Responsibilities andmanagement
resources

Organizational Structure for Promoting Sustainability

Complaint handlingmechanism

Stakeholder Engagement

Policies/Commitment

Improving Quality from the Customer’s Perspective >Basic Policies for Protection of Customers’ Interests

Goals and targets

Results of Tokio Marine Group’s Sustainability Initiatives
Improving Quality from the Customer’s Perspective

Responsibilities
and management
resources

Improving Quality from the Customer’s Perspective >Response to Customer Feedback

Complaint handlingmechanism

Improving Quality from the Customer’s Perspective >Response to Customer Feedback

Specific steps

Sustainability Library

Approach regarding impact

Tokio Marine Group Sustainability Charter
Policies/Commitment
Anti-corruption/
Tokio Marine Group Compliance Code of Conduct
Responsible
political
Goals and targets Results of Tokio Marine Group’s Sustainability Initiatives
involvement/
Management
Fair
Responsibilities
Compliance and Anti-Corruption > Compliance System
methods
competition/and management
for Tokio Marine Group
Respect forresources
property rights
Complaint handling Compliance and Anti-Corruption > Hotline System
Specific steps

5

GovernanceImproving Quality from the Customer’s Perspective >Working Together with Agents to Improve Quality

Improving Quality from the Customer’s Perspective

Community
involvementand development

Community
involvement

Management
methods

Tokio Marine Group Sustainability Charter

Promoting Activities to Protect the Global Environment

Specific steps

Contributing to the Creation of a Safe and Secure Society Based on Health and Longevity
Social Contribution and Awareness-Raising Activities >Developing Youth and Promoting Sports
Social Contribution and Awareness-Raising Activities >Social and Economic Inclusion of All People

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Environmental

34SocialGovernance5

Sustainability Library

Editorial Policy
This report is intended to report on the principal sustainability activities of Tokio Marine Group in
fiscal 2020 to all our stakeholders.

◉ Guidelines Referred to in Preparing this Report• Global Reporting Initiative (GRI) Sustainability Reporting Standards• ISO 26000 Guidance on Social Responsibility

The Tokio Marine Group Sustainability Report 2021 focuses mainly on the philosophy and• United Nations Global Compact, “Guidelines for Communication on Progress (COPs)”

direction of Tokio Marine Group’s sustainability initiatives as well as our activities based on eightmaterial issues and four priority issues, and discloses detailed information.

◉ Scope of This Report•R eporting organizations

We also publish Integrated Annual Report 2021 for investors.
Integrated Annual Report 2021

Fundamentally, this report covers Tokio Marine Holdings and its major domestic and overseas Group
companies*.
* Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

• Reporting period
This report covers activities conducted primarily during fiscal 2020 (April 2020 - March 2021).
However, for the purpose of further clarification, on occasion, reference is made to activities
undertaken outside the reporting period.
• Principal changes during the reporting period
None◉ Dates of Publication• Previous edition: November 2020
• Current edition: November 2021
• Next edition: November 2022 (scheduled)

For inquiries concerning the Sustainability Report, please contact:
Sustainability Division, Corporate Planning Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel. +81-3-5223-1552 Fax. +81-3-6267-5916
e-mail: CSR@tokiomarinehd.com

2021 Sustainability Report197東京都千代田区丸の内1-2-1東京海上日動ビル新館 〒100-0005
Tel.03-6212-3333（代表）Tokio Marine Nichido Building Shinkan,
1-2-1, Marunouchi, Chiyoda-ku,
Tokyo, 100-0005 Japan+81-3 -6212-3333
東京都千代田区丸の内1-2-1 東京海上日動ビル新館 〒100-0005