Sustainability Report 2015

Sustainability Report 2015

index

Tokio Marine Group's CSR

P. 03

Governance

P. 82

Core Theme 1: Providing Safety and Security

P. 129Core Theme 2: Protecting the EarthP. 233

Core Theme 3: Supporting People

P. 266

CSR LibraryP. 311This Sustainability Report 2015 was produced based on information posted on the Company’s website.
2

Sustainability Report 2015

Tokio Marine Group's CSR

3

Tokio Marine Group's CSR

We introduce Tokio Marine Group’s approach to CSR, CSR promotion structure, targets,
results and stakeholder engagement.

Top Message
A message from Tsuyoshi Nagano, President
and CEO.

Tokio Marine Group’s Approach to
CSR
With the aim of being a Good Company
trusted by all people and society, Tokio Marine
Group implements its Corporate Philosophy
based on the Tokio Marine Group CSR
Charter.

Group Core CSR Themes andMateriality
We identified materiality and are working
toward value creation in each of the threecore CSR themes of “Providing Safety andSecurity,” “Protecting the Earth” and“Supporting People.”

CSR Promotion Structure
We introduce Tokio Marine Group’s CSR
promotion structure.

4

Plans and Results of CSR
Initiatives
We introduce the targets and results of eachfiscal year and of the mid-term business plan.

Stakeholder Engagement
We introduce our structure for stakeholder
engagement and include specific examples.

External Evaluations and Awards
and Participation in Initiatives
We introduce external evaluations and awards
as well as our participation in initiatives.

5Top Message

Toward a Safe, Secure and Sustainable Future

For Tokio Marine Group, CSR is synonymous with the implementation of our Corporate
Philosophy. Under our new “To Be a Good Company 2017” mid-term business plan, which
was launched in the current fiscal year, we have set “Providing Safety and Security,”“Protecting the Earth” and “Supporting People” as our core CSR themes. In an effort tosolve various medium- and long-term societal issues, our self-motivated employees, using
their unique ideas, act with integrity and compassion. As this spreads throughout the Group,
we believe that it will create a virtuous cycle of developing innovative products and services
and contributing to local communities and society. With this process, Tokio Marine Groupaims to be a trusted participant in the community.

Providing Safety and Security
Tokio Marine & Nichido joined the Disaster Risk Reduction Private Sector Partnership (DRRPSP) of the United Nations Office for Disaster Risk Reduction (UNISDR), with the aim ofraising disaster resiliency of the insurance business and demonstrating the Group’s
proactive efforts to reduce disaster risk for society as a whole. As a member of DRR-PSP,
Tokio Marine & Nichido supported the formulation of the Sendai Framework for Disaster
Risk Reduction 2015-2030, an international disaster prevention policy. Meanwhile, at theThird United Nations World Conference on Disaster Risk Reduction that was held in Sendai
in March 2015, Tokio Marine Group hosted public forum events to discuss 1) building
stochastic risk assessment methods for tsunamis through industry-academia collaboration
with Tohoku University; 2) the roles that should be fulfilled by insurance toward solving
disaster issues and reducing damage; and 3) solutions that can be provided as disastercountermeasures. In this way, Tokio Marine Group effectively disseminated its knowledge
accumulated both in Japan and internationally at this conference. Through dialogue with
6

opinion leaders in international disaster prevention strategies who gathered at thisconference, I was also able to reaffirm my own awareness of the crucial role fulfilled byinsurance and related services, and renewed my resolve to further promote initiatives thatraise the safety and security of society.
Products and Services
Besides paying insurance claims to customers when disasters or accidents occur, Tokio
Marine Group also aims to reduce burdens on customers at the time of loss. We offer expert
advice to expedite business resumption, assist corporate customers in designing optimalbusiness continuity plans (BCP) and provide individual customers with solutions to promotehealthy living, among others. Tokio Marine Group also provides products that offer safety
and security in segments that were previously uninsured. These products include One Day
Auto Insurance, which is aimed at reducing auto accidents involving uninsured drivers byencouraging young drivers who do not own vehicles to sign up for insurance; products
related to Life Insurance Revolution to Protect One’s Living that respond to needs
associated with longer lifespans accompanying the declining birthrate and aging population;
and weather insurance and microinsurance targeting farmers and low-income earners inIndia who suffer from poverty.
Industry-Academia Collaborative Research
Responding to climate change and natural disasters is a high-priority issue for Tokio Marine
Group from the perspective of enterprise risk management. Accordingly, Tokio Marine Grouphas been promoting research on climate change and natural disaster risk through industryacademia collaborative research in cooperation with world-class research institutions that
include The University of Tokyo (since 2005), Nagoya University (since 2007), Tohoku
University (since 2011) and Kyoto University (since 2012). In undertaking this research, we
strive to ascertain details of forecasts for damage caused by any natural disasters that could
possibly occur in the future. From fiscal 2015 onward, we will continue and enhanceindustry-academia collaborative research and strive to utilize our research outcomes forsophisticating hazard maps in local communities and for use in evacuation plans of local
governments as we work to raise safety and security in regional communities.
Earthquake Reconstruction Support and Disaster Prevention Awareness andEducation
Tokio Marine Group is continuing its support to the Tohoku Region affected by the Great
East Japan Earthquake through a variety of activities that include support of the Ten-Year
Restoration Project of the Coastal Forests of Tohoku Region, volunteer reconstruction
support activities by employees and agents in affected areas and offering lunch menus from7

disaster-stricken regions at employee cafeterias with charitable donations. These support
efforts are driven by our determination to “never forget the event at any cost and continue todo whatever we can do even in any small way.” With the aim of raising awareness of risk insociety, we promote disaster prevention awareness and education activities that include
holding Disaster Prevention Lessons conducted by employees who visit schools as
instructors targeting mainly elementary school children.

Protecting the Earth
Tokio Marine Group consumes large amounts of paper resources and energy in its own
business activities and is continually aware of the environmental burden of these activities.
For this reason, we make ongoing efforts to reduce resource consumption andenvironmental burdens. Mangrove planting commenced by Tokio Marine & Nichido in 1999
has become a project that symbolizes Tokio Marine Group’s CSR activities and now
includes volunteer tree-planting tours with the participation of domestic and overseas Group
employees. Additionally, Tokio Marine Group promotes a variety of other measures toprotect the earth as a global insurance company that gives thought to the future of ourplanet and acts responsibly.
Products and Services
Tokio Marine & Nichido initiated the Green Gift Project*1 in 2009 based on the concept of“implementing environmental protection activities together with customers,” and through thisproject has promoted mangrove planting. In October 2013, the scope of this project was
expanded to include natural conservation activities throughout Japan. In this manner, we areprotecting the natural environment in Japan and abroad as a member of society together
with residents in each community.
Reducing the Environmental Burden and Becoming Carbon Neutral
Tokio Marine Group promotes such initiatives as conserving electricity and energy, raisingbusiness efficiency by using tablet devices and promoting paperless operations. At the sametime, the entire Group (consolidated basis) achieved carbon neutral*2 status in fiscal 2011,
fiscal 2013 and fiscal 2014 by offsetting the CO 2 emissions generated by its businessactivities with CO2 absorption and fixation through means such as the Mangrove Planting
Project and acquisition of Tradable Green Certificates. Going forward, Tokio Marine Groupwill continue efforts to reduce its environmental footprint and to realize carbon neutral status.

8Our Passion Embodied in Mangrove Planting
This year the Mangrove Planting Project marked its 17th year following its launch in 1999,
and as of the end of March 2015, a total of 8,994 hectares of mangrove forest have beenplanted. Mangroves play a diverse range of roles. These include mitigating the advance of
global warming by absorbing and fixing large volumes of CO2 , preserving biodiversity andserving as a habitat for shellfish, shrimps, crabs and fish and also functioning as green
levees that protect communities from tsunamis and storms. Mangroves also provide fishery,
forestry resources and other resources indispensable to the lives of residents in local
communities and contribute to stabilizing and improving standards of living. Tokio Marine
Group aims to continue the Mangrove Planting Project, which protects the future of theearth, for 100 years.
Environmental Awareness and Education
Tokio Marine Group promotes an array of environmental awareness and education activities
that include the Green Lessons targeting mainly elementary school children and led by
employees who are dispatched to schools. We also hold the Children’s Environmental
Award program that solicits essays and paintings from children across Japan and invites thewinners of the contest and their parents to join the Iriomote Island Ecological Experience
Tour. Other activities include holding the Marunouchi Citizens Environmental Forum, a socialand environmental awareness seminar.

Supporting People
The insurance business has been called a “people’s business.” For those of us who handle
the intangible product of insurance, our employees and the trust built between people are
everything. Valuing and continually supporting people are essential for Tokio Marine Groupto earn the trust of all people and society, achieve sustainable growth and continuously
create value for society. Therefore, Tokio Marine Group will make efforts to support adiverse range of people that include youth, the elderly and persons with disabilities andathletes.
Youth Development
Tokio Marine Group will continue to promote youth development through a variety of
programs. These include the development of junior swimmers through support of the Japan
Swimming Federation, support for scholarship students through Tokio Marine Kagami
Memorial Foundation and support for the education of girls in India, Bangladesh andVietnam via the non-governmental organization (NGO) Room to Read.
9Support for the Elderly, Persons with Disabilities and Athletes
Tokio Marine Group provides various support for the elderly, persons with disabilities andathletes. This support includes conducting courses for its employees to foster dementia care
supporters and support for obtaining Technical Care Helper qualifications at companies thatprovide safe and secure care. Group companies in Japan and overseas also provide
support for the Special Olympics and support for the Japan Deafblind Association. We arealso considering supporting activities for the 2020 Tokyo Olympics and Paralympics.

CSR Management
Tokio Marine Group endorsed the United Nations Global Compact (UNGC) in 2005 and has
promoted initiatives based on the UNGC’s ten principles in the areas of human rights,
labour, the environment and anti-corruption. We also place great importance on the socialrole and responsibilities that the insurance industry is expected to fulfil, and Tokio Marine &Nichido is a signatory to the Principles for Sustainable Insurance (PSI) advocated by theUnited Nations Environment Programme Finance Initiative (UNEP FI). Tokio Marine Groupwill continue responding to environmental, social and governance (ESG) issues. To ensure
we are a company that continues serving a useful purpose during times of need, we will also
promote diversity and sound management that enables Tokio Marine Group employees,
who are working to solve social issues worldwide, to play active roles regardless of theirnationality, gender, age or whether they have disabilities.
Tokio Marine Group is also enhancing its CSR information disclosure, which includes the
publication of its Integrated Annual Report targeting investors in August 2015. Additionally,
we published the CSR Booklet 2015: Together into the Future for general readers and thisSustainability Report, which contains detailed information on Tokio Marine Group’s CSR. We
hope these provide readers with a better understanding of the Group.
Tokio Marine Group is a global insurance group with a dedicated, energetic and proactive
workforce and organization, which is the wellspring of its competitiveness in each country
and region and a crucial asset for contributing to the development of a sustainable society.*3
My mission is none other than to make Tokio Marine Group a “Good Company” that works
to resolve issues facing society and earns the widespread trust of its customers and society.
This can only be achieved by harnessing the comprehensive power of the Group together
with its employees and interacting and cooperating with its various stakeholders.

10September 2015
President and CEO
Tokio Marine Holdings, Inc.

*1 Under the Green Gift Project, when a customer chooses Web-based insurance contracts on our website
rather than paper-based contracts in brochure form, this reduces the amount of paper resources consumed.
Tokio Marine & Nichido then donates funds corresponding to a portion of the value of the reduction in paper
used to support environmental protection activities in Japan and overseas such as mangrove planting.
*2 Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to theconverted volume of CO2 absorbed and reduced by the use of natural energy and the acquisition ofemissions credits by such a company and by way of mangrove planting.
*3 In fiscal 2014, the employee participation rate (total) in community social contribution activities for Tokio
Marine Group (domestic) was 128.9%. We therefore achieved the annual target of 100% set in the previous
mid-term business plan (FY 2012 – FY 2014).

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Tokio Marine Group's Approach to CSR
Aiming to Be a “Good Company” Trusted by All People and Society
Tokio Marine Group has provided “safety and security” to society and contributed to its
development by making the most of its abundant knowledge and experience accumulated
over the years in the insurance industry. In the future as well, we will work to solve various
social issues and continuously raise the Group’s corporate value while contributing to a safe,
secure and sustainable future. By doing so, we aim to become a “Good Company” that istrusted by all people and society.
Focusing on Three Core CSR Themes and Promoting Initiatives in Collaboration with
Stakeholders
Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and“Supporting People” as its three core CSR themes and is promoting CSR in collaboration
with a variety of stakeholders.

 Group Core CSR Themes and Materiality
Executing our Corporate Philosophy Based on the Tokio Marine Group CSR Charter
For Tokio Marine Group, CSR represents the implementation of the Corporate Philosophy.
In keeping with the Tokio Marine Group CSR Charter, which serves as behavioral guidelines
for implementing CSR, all our self-motivated employees will continually act with integrity andcompassion using their unique ideas to provide stakeholders with even better value.
Respect for International Codes of Conduct and Human Rights
Tokio Marine Group supports and respects the Universal Declaration of Human Rights,
OECD Guidelines for Multinational Enterprises, ILO Core Labour Standards, UN Guiding
Principles on Business and Human Rights (Ruggie Framework), as well as ISO 26000. The
ideas and contents of the ten principles concerning human rights, labour, the environment
and anti-corruption advocated by the United Nations Global Compact (UNGC) coincide with
Tokio Marine Group’s own approach to CSR as well as its CSR Charter. Therefore, Tokio
Marine Holdings has been participating in the UNGC since 2005.

 External evaluations and awards and participation in initiatives (United Nations Global
Compact)

12

Tokio Marine Group’s Approach to CSR

Tokio Marine Group Corporate Philosophy
With customer trust as the foundation of all its activities, Tokyo Marine Group continuously
strives to raise its corporate value.

13

Tokio Marine Group CSR Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by
implementing its Corporate Philosophy to achieve sustainable growth together with thedevelopment of society in accordance with the following principles:

Products and Services
We aim to provide society with products and services to meet its needs for safety andsecurity.

Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and topromote training and education of our employees.
We respect the right to privacy and strive to enforce sound information management andcontrol.

Protection of the Global Environment
Acknowledging that the protection of the global environment is an important responsibility for
all corporate entities, we respect the harmonization with and the improvement of the global
environment in all of our activities.

14

Contribution to Local Communities and Societies
As a member of various communities and societies, we respect the diversity of cultures andcustoms and we aim to contribute actively to the needs of the current era.

Compliance
While striving to maintain high ethical standards at all times, we will pursue strict compliancein all aspects of our business activities.

Communication
We intend to disclose information timely and appropriately and to promote dialogue with all
our stakeholders to ensure effective corporate management.

Aiming to Be a Good Company
Initiatives in JapanThe driving force of Tokio Marine Group’s value creation is the strength of its people, those
who embody the Group’s spirit and hold the power to create value. Within our corporate
culture that encourages ongoing self-improvement, all employees earnestly consider what
we should do to become a “Good Company” as their own matter and then implement avariety of initiatives throughout Japan. The starting point of these efforts is the principle ofopenness and dynamism.
1. Formulation of Group Message “To Be a Good Company”
We encouraged in-house Majikira discussions (a venue for discussing serious topics
in an open, frank and creative manner) to consider what we should do to become a“Good Company” and we formulated the Group message “Continually Aim to Be a
‘Good Company’” as watchwords shared by all Group employees to express externallyour determination to continually aim to be a “Good Company.”
In formulating the Group message, from June through the end of July 2014 we
implemented a questionnaire that surveyed over 7,000 employees at Group
companies in Japan and carried out repeated discussions with Group companies. We
also created a “logo” as a message that clearly conveys “Our Aspired Shape” and areusing this where there are various points of customer contact such as on businesscards, websites and business forms of each Group company.
15

At the same time, we formulated explanatory notes to ensure that each Tokio Marine
Group employee can understand the feelings embodied in the Group message andtalk about the message with the same feelings. Explanatory notes are posted on our
website and on the backside of business cards as part of efforts to widely convey ourGroup message to as many people as possible, including to customers and society.

Explanatory notes
Results of an employee questionnaire

2. Discussions in Each Region
We created the Good Company card and the Good Company booklet as tools forencouraging Majikira discussions, which are convened in regions across Japan. The
card contains the intent and feelings behind the formulation of the Group message,
explanatory notes and group graphic, and the booklet contains the path walked by the
Tokio Marine Group since its establishment. While using these tools, each employee
will feel the “Tokio Marine Group Spirit” and will proactively think about what should bedone so that we become a “Good Company” while deepening discussions on this topic
with surrounding members.

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“To Be a Good Company” card

“To Be a Good Company” booklet

3. Dialogue with Management
In addition to Majikira discussions convened in regions across Japan, management
staff of Group companies directly visited each region to participate in dialogue. Tokio
Marine & Nichido held these dialogues in the form of “President’s visits to departments
and branches” and “Dialogue with executives,” which provided employees with anopportunity for direct dialogue with management, with whom they ordinarily have little
contract with in their daily business duties. This interaction helped employees raise
motivation toward their work, promoted an understanding of company policies andmeasures and spurred the creative initiative of each employee, which also led toopportunities for drawing out the self-initiative of employees. On the other hand, this
dialogue enables management to better understand the opinions of employees andhelps with management decisions and therefore serves as a useful venue forbothmanagement and employees.

 Communication with Employees (Direct Dialogue between Employees and Executives)
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Initiatives Overseas
1. Communicating Our Basic Approach to Be a “Good Company” in Each Region
We created the “To Be a ‘Good Company’” video and booklet (English) as support tools
for deepening the understanding of and promoting discussions about a “Good
Company.” Beginning with a message in which top management of the Group talkabout their feelings concerning being a “Good Company,” these contain descriptions of
Tokio Marine Group’s more than 130-year history during which time it made efforts tocontribute to society and people; the flow of its global development; and various
episodes that express the meaning of a “Good Company.” Besides English versions,
we also make use of tools that have been translated into the languages of each region(Spanish, Thai, Chinese, Portuguese, Indonesian, Arabic, etc.).

Video

Booklet2. Convening Global Leadership Development Programs Targeting Human Resources inCountries Worldwide
Under the auspices of Tokio Marine Holdings, Global Leadership Development
programs are convened with the aim of nurturing managers who will be responsible formanagement in each region. Within these programs, we have set up opportunities forparticipants to visit areas stricken by the Great East Japan Earthquake and listen to
first-hand accounts by persons who actually experienced the disaster. This initiative
strives to promote a deeper understanding of the type of value we have provided tocustomers, agents and society and to share the feeling of “wishing to be useful for‘society and people’ through insurance” as well as the pride we take in being membersof Tokio Marine Group. Based on their own understanding, training participantsconsider how they will exemplify what they have learned and apply this at theirrespective Group companies and departments in their own countries and then moveinto action.
18

3. Discussions in Each Region
Overseas Group companies are also promoting their own activities with the aim of
becoming a “Good Company.” In China, for example, under the Hao Gongsi (GoodCompany) Campaign, since 2013 ongoing team discussions are being carried out at
each workplace, five “core values” are being formulated and companywide efforts arebeing made to spread and put these values firmly into place.
Through these initiatives, we strive to share our values globally and are taking on challenges
with the aim of being an insurance group that is trusted by all people and society andcontinues to achieve growth.

19Group Core CSR Themes and Materiality
Based on the new mid-term business plan “To Be a Good Company 2017 (FY 2015 – FY2017),” Tokio Marine Group set “Providing Safety and Security,” “Protecting the Earth” and“Supporting People” as our core CSR themes in consideration of our responsibilities tosociety as a global insurance group and the expectations of our stakeholders. We will
promote initiatives focusing on these three core CSR themes in response to various social
issues such as the frequent occurrence of natural disasters and changing demographics.
With the aim of raising the centripetal force of stakeholders in CSR initiatives, we newly
established the Tokio Marine Group’s CSR Approach. As a result, our self-motivatedemployees will act with integrity and compassion, and as this spreads throughout
organizations and the Group, we believe that it will create a virtuous cycle of developing
innovative products and services along with contributing to local communities and society.
Additionally, we seek to transform risks into opportunities and create value for a safe, secureand sustainable future for children, who will be tomorrow’s leaders.
From fiscal 2015 onward, while recognizing that the three core CSR themes will be
integrated into business activities, we will implement CSR activities with the participation of
all employees based on the above CSR approach across a wide range extending from theprovision of products and services to corporate citizenship activities. Accordingly, we willcommunicate our principal CSR initiatives to society through this Sustainability Report andthe media while also promoting easily understandable measures to permeate these
initiatives within the Group.

20Core CSR Themes of Tokio Marine Group

Core CSR Themes of Tokio Marine Group21

Core Theme 1:

Providing Safety and Security

The world is now facing various social issues, inflicted byfrequent large-scale natural disasters, demographic shifts,
income disparities, poverty and technological innovation. In
Japan as well, issues are becoming prevalent also in relation
with technological innovation as well as community resiliency(disaster prevention and mitigation) and the country’s declining
birthrate and aging population. These issues may induce drastic changes in risks
surrounding the insurance business.
Tokio Marine Group regards these changing risks also as opportunities. Accordingly, we
have selected “Providing Safety and Security” as one of our three CSR core themes and aremaking efforts toward a safe, secure and sustainable future throughout our entire business
operations, from providing products and services to undertaking corporate citizenshipactivities.
For example, through industry-academia collaboration with The University of Tokyo andother universities, we engage in research on climate change and natural disaster risk in aneffort to gain deeper scientific insight into disaster prevention and mitigation. By leveraging
the research outcomes and promoting the sharing of the resulting benefits with society, we
contribute to raising disaster preparedness and mitigation in the world. At the same time, we
aim to provide products and services that are beneficial for safety and security andaccordingly promote the improvement of quality, which underpins these products andservices.
In addition, we participate in local community and social contribution activities that connect
to safety and security. Efforts include collaboration with stakeholders to provide
recommendations and raise awareness for disaster prevention and mitigation, continued
support for recovery from the Great East Japan Earthquake and engagement in the Pink
Ribbon Movement for raising the breast cancer examination rate. As a good corporate
citizen, we are committed to contributing to the safety and security of local communities.

 Click here for details

22Core Theme 2:

Protecting the Earth

The global issues of climate change and natural disasters anddepletion of biodiversity pose serious risks for the children not
only of today but also of the future, and at the same time, havea significant impact on the business of Tokio Marine Group.
Tokio Marine Group has set “Protecting the Earth” as a core
CSR theme and is helping to protect the global environment by products and services thatare designed to mitigate or adapt to climate change while reducing the environmental
footprint of its business activities, attaining carbon neutral status, undertaking environmental
protection activities in Japan and overseas, and promoting environmental awareness andeducation. The Green Gift Project, which involves mangrove planting and environmental
protection activities worldwide, is supported by NGOs and NPOs as well as central and local
governments, agents and employee volunteers, and contributes not only to the alleviation ofand adaptation to climate change but also preservation of biodiversity and reduction indisaster damage. In terms of reducing environmental impact, we have implemented the ISO
14001 environmental management system at Tokio Marine & Nichido headquarters and theunique Green Assist environmental management system at other sites, and are striving toenhance the efficiency of energy usage and promote 3R (Reduce, Reuse, Recycle)
activities. By realizing carbon neutral status through CO2 absorption, fixation and reduction
based on mangrove planting and Tradable Green Certificates, we are promoting efforts tocreate a recycling-oriented society focused on energy and resource conservation.

 Click here for details

23Core Theme 3:

Supporting People
In Japan, the importance of responding to the nursing andhealth needs of the elderly is increasing due to the low birthrate and aging society. There is also growing demand to create
societies in which people in underprivileged circumstances andthose with disabilities can live with peace of mind in thecommunity as economies and societies become moresophisticated and globalization progresses. In addition, there are calls for the acceptance,
promotion and utilization of diversity in such areas as gender, age and nationality. On a
global scale, the reality is that there is growing income disparity, increasing unemployment
among youth, poverty and unequal opportunities for education based on gender.
Tokio Marine Group has set “Supporting People” as a material CSR theme in order to takeup the challenge of resolving these issues. To this end, we will promote local communityand social contribution activities as well as diversity and inclusion, notably through thegrowth of young people and support of persons with disabilities and athletes.
As an example, in terms of youth development, we support orphans of car accidents throughfoundations, participate in an educational support program for girls in developing countries
called Room to Read, provide scholarship support and make visits to various social welfare
institutions in different countries around the world. Tokio Marine Group employees also
actively take part in courses related to nursing skills and dementia.
In addition, we conduct honest and fair personnel affairs for Group employees irrespectiveof gender, age, nationality or any other factor, strive to develop human resources and makeuse of diverse personnel that includes employing persons with disabilities. We also support
flexible work styles with a focus on work/life balance and implement occupational health andsafety as well as health management, and actively undertake efforts to fully encouragecommunication with employees.

 Click here for details

24Governance～Strengthening CSR Management～
To earn the trust of all people and society and achieve sustained growth, Tokio Marine
Group must raise the quality of initiatives for “business strategies,” “governance” and “social
responsibility” and build a structure for highly sound and transparent management as a
global insurance group.
Tokio Marine Group is “strengthening CSR management” as the basis for CSR
implementation. Tokio Marine Group will raise the level of stakeholder trust and work tocreate a safe, secure and sustainable future by making qualitative improvements to riskbased management (ERM: enterprise risk management) , corporate governance and its
internal control system from the perspective of strengthening global-based business
management as well as by promoting ESG initiatives in offering products and services.

 Governance CSR in the Value Chain

Tokio Marine Group’s CSR Materiality (Important Issues)
Tokio Marine Group has identified materiality (important issues) in each of theaforementioned three core CSR themes. The Group will promote initiatives for CSR byreflecting the identified materiality in the Group’s CSR strategies and CSR targets.

Process for Identifying Tokio Marine Group’s CSR Materiality

Tokio Marine Group uses the following process to implement the “Identifying Material Aspects and Their
Boundaries” in “Global Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 4 (G4) .”1. Identifying Related Issues

The Group identified CSR issues that are subject to examination giving consideration to ways ofcontributing to CSR issues unique to the insurance and financial businesses and meeting the expectationsofstakeholders in the future. In this examination, we referred to the core subjects of ISO 26000 and G4

categories and aspects.

25

(Related materials) Tokio Marine Group CSR Issues

ISO 26000
Core Issues

Organizational
governanceImportant
Aspects ofG4

CSR Issues

Corporate
governance/Int
ernal control-

Enterprise

Human rights

Insideorganization

Insideorganization

Management−

Boundary

Web Links
Corporate
GovernanceInternal
Control

RiskManagement

Generate anddistribute
economicvalue

EC Economic
Performance

Insideorganization

Integrated
AnnualReportEvaluatehuman rights,
antidiscrimination

HR
Investment

Inside andoutsideorganization

Respect for
Human
RightsGrievance
resolution

Avoidance of
involvement,
human rights

EN
Environmental
Grievance
Mechanisms
SO Grievance
Mechanisms
for Impacts onSociety-

Inside andoutsideorganization

Inside andoutsideorganization

Compliance(Hotline
System(Internal
Whistleblower
System) )Not Applicable

26

ISO 26000
Core Issues

CSR Issues

Important
Aspects of
G4

Boundary

LA
Employment

LabourpracticesLA
Occupational
Health and
SafetyFair andHonestPersonnel
Aﬀairs

Insideorganization

Labourpractices

Diversity andinclusion

LA Diversity
and Equal
Opportunity

Insideorganization

Human
resourcesdevelopment

LA Training
and Education

Insideorganization

SO LocalCommunities

The
environment

Responding toclimatechange andnaturaldisaster risk

PR Product
Portfolio(including
socialcontribution
products, FS6
and FS7)

Communicat
ion with
Employees

Occupational
Health and
Safety and
HealthManagement
Utilizing
DiverseHuman
Resources
Work/Life
Balance

Developmentof HumanResources

Research on
ClimateChange andNaturalDisaster Risk

(including FS13
and FS14)PR Product
Portfolio(including
environmentconscious
products, FS6
and FS7)

Web Links

Inside andoutsideorganization

Providing
Safety andSecuritythrough
Products andServices

GlobalEnvironmental
Protection
through
Products andServices27

ISO 26000
Core Issues

CSR Issues

Important
Aspects of
G4

Boundary

Web Links

EN Materials
EN Emissions

The
environment

Reduction ofenvironmental
burden andachievecarbon neutral

EN Energy
EN Eﬄuentsand Waste

Inside andoutsideorganization

Reduction ofEnvironmental
Footprint

EN WaterEN
ComplianceProtection of
the global
environment

EN
Biodiversity

Outsideorganization

PreservationofBiodiversity

SO Anticorruption
Anti-corruption

SO Anticompetitive
Behavior

Insideorganization

ComplianceSO
ComplianceFair operating
practices

Respect for
property rights

Promoting
ESG in the

products andservicesHR
Indigenous
RightsEN Supplier
Environmental
Assessment
SO Supplier
Assessment
for Impacts on

Outsideorganization

Outsideorganization

Not Applicable

CSR in the

Value Chain

28

ISO 26000
Core Issues

CSR Issues

Products andservices
beneﬁcial for
safety andsecurity

Promoting
ESG in theprovision of
products andservices

Important
Aspects of
G4

Boundary

PR
Compliance
PR Productand Service
Labeling

Inside andoutsideorganization

PR Customer
Privacy

PR Product
Portfolio(including
socialcontribution
products, FS6,
FS7 and FS8)

Inside andoutsideorganization

SO LocalCommunities

ConsumerissuesConsumereducation

PR Product
Portfolio(including
socialcontribution
products, FS6
and FS7)

Web Links

Customers'
Safety andSecurity

Information
Security

External
Evaluations
and Awards
andParticipationin Initiatives
Sustainable
Investment
andFinancing

Local
Community
and Social
Contribution
Activities
Leading to
Safety andSecurity

Outsideorganization

Local
Community
and Social
Contribution
Activities
Leading to
GlobalEnvironmental
Protection
Local
Community
and Social
Contribution
Activities
Supporting
People29

ISO 26000
Core Issues

Important
Aspects ofG4

CSR Issues

Boundary

Local
Community
and Social
Contribution
Activities
Leading to
Safety andSecurity

Local
community
and social
contribution
activities
Protection of
the global
environment
Community
involvement
anddevelopment

SO LocalCommunities

Low birth
rates andaging
societies, andpopulation
demographics

Outsideorganization

Economic
impacts on
local
communities

EC Indirect
Economic
Impacts

Promotehealth in local
communities

SO LocalCommunities

Web Links

Local
Community
and Social
Contribution
Activities
Leading to
GlobalEnvironmental
Protection
Local
Community
and Social
Contribution
Activities
Supporting
People2. Prioritization of Issues

Tokio Marine Group analyzed Group CSR issues from the dual perspectives of “signiﬁcant impact onshareholder evaluations and decision-making (impact on stakeholders)” and “signiﬁcant impact oforganizations on the economy, the environment and society (impact on business)” and identiﬁed thepriority of material CSR issues and CSR issues subject to disclosure.

* Tokio Marine Group classiﬁed G4 “Material Aspects” into “Material CSR Issues” and “CSR Issues
Subject to Disclosure.”

3. Conﬁrming the Validity of Important Issues

The comprehensiveness of CSR issues subject to examination, the relevance to core CSR themes,material CSR issues and the validity of CSR issues subject to disclosure are conﬁrmed at CSR

dialogues (meetings for dialogue and opinion exchanges between experts and Group management) andultimately the approval of management is obtained.
Stakeholder Engagement (CSR Dialogue)

4. Review

The CSR Board, which consists of presidents of major Group companies, periodically reviews the stateof initiatives for CSR materiality (important issues) . Third-party assurance will be obtained from an

independent external veriﬁcation authority for core CSR themes and information will be disclosed in the
Sustainability Report.

30

Tokio Marine Group CSR Materiality Matrix

31

CSR Promotion Structure
Tokio Marine Holdings has established a dedicated CSR Division (CSR Division, Corporate
Planning Department) to identify material CSR issues and to formulate and implement
Group CSR strategies. The division supports the CSR activities of each Group company
through dialogue and cooperation with CSR key persons appointed to promote CSR within
the divisions in charge of CSR at the respective Group companies.
Tokio Marine Group regularly convenes the CSR Board, comprising the president of Tokio
Marine Holdings (board chairman) and presidents of major domestic Group companies, aswell as the CSR Key Persons Conference, which consists of Tokio Marine Holdings andGroup companies’ CSR divisions. These bodies evaluate various types of CSR initiatives
and discuss response measures for CSR issues (important issues to be shared by eachGroup company) for the entire Group. Tokio Marine Holdings also convenes CSR Dialogues
with external experts, non-governmental organizations (NGOs), and non-profit organizations(NPOs). The dialogues give us opportunities to hear outside opinions about our awarenessand approaches concerning the Group’s CSR issues. These opinions and other ideas arethen reflected in our CSR strategy and our approach to each individual CSR issue.
The Company’s Board of Directors receives reports on the CSR activities of the entire
Group while formulating the Overall Group CSR Strategy (medium-term plan and single
fiscal-year plans). CSR promotion officers at each Group company play a leading role inpromoting and handling common issues to be addressed by the entire Group as well as in
implementing CSR activities based on the characteristics of each business and local
communities.

32

Tokio Marine Group CSR Promotion Structure

CSR Management System
In Tokio Marine Group, the departments handling each respective function are responsiblefor implementing initiatives for each CSR issue. The management systems for each ISO
26000 core subject and issue are listed within each section of this report.

33

ISO 26000 Core issues and Issues

Web Links

Organizational
governance

Organizational
governance

Governance

Human rights

Due diligence/Humanrights risk
situations/Avoidance ofcomplicity/Discriminationand vulnerable groups

Respect for Human Rights(Management Stanceconcerning Respect for Human
Rights and Various Initiatives)

Labour practices

Employment andemployment
relationships/Conditionsof work and social
protection/Social
dialogue/Health andsafety at work/Humandevelopment andtraining in the workplace

The environment

Prevention ofpollution/Sustainable
resource use/Climatechange mitigation andadaptation/Protection of
the environment,
biodiversity andrestoration of natural
habitats

Reduction of Environmental
Footprint (Management
Structure under an
Environmental Management
System (EMS))

Anti-corruption/
Responsible politicalinvolvement/Faircompetition/Respect forComplianceFair operating practices

Development and Utilization ofDiverse Human Resources

property rights

Promoting social
responsibility in thevalue chain

CSR in the Value Chain

Sustainable Investment and
Financing34

ISO 26000 Core issues and Issues

Web Links
Quality Improvement Initiatives(Anshin (“Reassuring”) Quality
and Business Renovation
Project)

Consumer service,support, and complaintand dispute
resolution/Education
and awarenessResponse to Customer
Feedback (Structure to Make
Improvements Based on
Customer Feedback)Consumer dataprotection and privacy

Information Security

Consumer issues

Working Together with Agentsto Improve Quality (Working
Together with Agents on
Initiatives to Improve the Qualityof Operations)

Posted on the website(System for Sustainable
Consumption)

Sustainableconsumption

Related ：Providing Safety andSecurity through Products andServices
Related: Global Environmental
Protection through Products
and Services

Posted on the website (CSR
Promotion Structure)
Related ：Local Community andSocial Contribution Activities
Leading to Safety and Security
Community involvementand development

Community involvement

Related: Local Community andSocial Contribution Activities
Leading to Global
Environmental Protection
Related: Local Community andSocial Contribution Activities
Supporting People

35

System for Sustainable Consumption
Tokio Marine Group developed microinsurance and weather insurance for low-income
earners in those developing countries with vulnerability to climate change, natural disasters,
illnesses and accidents. Also, Tokio Marine Group supplies products and services that
support the building and introduction of renewable energy facilities and also operates theGreen Gift Project. Under this project, when customers choose Web-based insurance
contracts on our website Tokio Marine & Nichido donates funds corresponding to a portionof the value of the reduction in paper used to support environmental protection activities inJapan and overseas. The organizational structures for undertaking these initiatives are as
follows.
Initiatives

Company

Microinsurance and weather insurance (India)

IFFCO-TOKIO General Insurance Co., Ltd.

Products and services that support the building andintroduction of renewable energy facilities

Tokio Marine & Nichido (Sales Development
Department, Sales Department)

Green Gift Project

Tokio Marine & Nichido (Sales Planning Department,
CSR Department)

Tokio Marine Group’s CSR Promotion Initiatives (Example)

Holding CSR Communication Meetings

Tokio Marine & Nichido holds CSR Communication Meetings
across domestic subsidiaries to promote the exchange of
opinions with employees, aimed at deepening employees’
understanding of CSR initiatives and implementing these
initiatives throughout the organization as well as reflecting these
opinions in future CSR initiatives and measures. Thesemeetings feature a straightforward exchange of opinions on Tokio Marine Group’s CSR
initiatives and CSR activities conducted in respective workplaces. Comments received fromparticipants included, “Understanding the significance and purpose of CSR activities and‘CSR through our core businesses’ has led to increased motivation.”
Additionally, Tokio Marine Holdings also holds CSR Communication Meetings for employeesof Group companies.

36

CSR Training
Tokio Marine & Nichido conducts CSR training through e-Learning for all employees once a
year to promote understanding and sharing of the philosophy behind the company's CSR
activities. In addition to affirmation of the CSR Charter, the training includes topics such asconfirmation of environmental burden reduction targets and the environmental management
system and confirmation of the company's community and social contribution initiatives. Key
persons in each workplace promote participation in the training.

Presidential CSR Awards
Tokio Marine & Nichido presents this award to departments, branches, agents and Group
companies for their outstanding initiatives for reducing the environmental burden and social
contribution activities across local communities and societies.

 Communication with Employees (Presidential CSR Awards)

CSR Slogan Solicitation and CSR Awards
Tokio Marine & Nichido Systems formulated the slogan “Forsociety-friendly systems” and aims to encourage all employees
to proactively participate in CSR activities more than once per
year. To attain this objective, the company is implementing
numerous original measures based on the thinking that eachindividual must understand the importance of CSR andcontinually possess a high awareness of participating in community and social contribution
activities.
One such measure is “CSR Slogan Solicitation,” an employee participation-type plan thatprovides an opportunity for employees to give shape to each of their respective ideas. The
establishment of this means for allowing these ideas to be shared as slogans within thecompany will create new opportunities for increasing employee awareness in previously
unnoticed areas.
Also, to implement companywide CSR activities, the company will present awards to“organizations (departments or sections)” and “individuals” every half year with a view
toward raising the level of contributions and participation rates of employees in CSR
activities.
37

Plans and Results of CSR Initiatives
CSR Plan within the Fiscal 2015-2017 Mid-Term Business Plan
Under the new mid-term business plan “To Be a Good Company 2017 (FY2015 –FY2017),” Tokio Marine Group has set the following core CSR themes and is
implementing initiatives for the three core CSR themes and strengthening CSR
management.
Core Theme 1: Providing Safety and Security
Core Theme 2: Protecting the Earth
Core Theme 3: Supporting People
Strengthening CSR Management Group Core CSR Themes and Materiality

Core Theme 1: Providing Safety and Security

Specific MaterialIssues in CSR(Web Links)

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2015
Targets

Fiscal 2015
Results

SelfAsse
ssme
nt

-

-

Value creation by
providingdisaster solutions

Products andservices
beneficial for
safety andsecurity Providing Safety
and Security
through Products
and Services

Value creation by
providing healthand low birthrates and aging
societies related
solutions
Responding toclimate change
and natural
disaster risk

Provide disastersolutions
Provide living
benefit related
products

Low birth rates
and agingsocieties
Population
demographics

38Specific MaterialIssues in CSR(Web Links)
Responding toclimate change
and natural
disaster risk
Low birth rates
and agingsocieties, andpopulation
demographics

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Value creation byindustry-academia
collaborative
research Research on
Climate Change
and Natural
Disaster Risk
Promoting ESG
in the provisionof products andservices

Value creation bysustainable
investment andfinancing

Fiscal 2015
Targets

Fiscal 2015
Results

SelfAsse
ssme
nt

Promote industryacademia
collaborative
research

-

-

-

-

-

-

-

-

Natural Disaster
Risk Seminar

Promotesustainable
investment andfinancing
Enhancecommunication
with invested
companies

 Sustainable
Investment and
Financing
Products andservices beneficial for
safety and security

 Customers’
Safety andSecurity

Local communityand social
contribution
activities

 Local Community
and Social
Contribution
Activities
Leading to
Safety andSecurity

Customers' Safety
and Security

Promote quality
improvement
initiatives

Total employee
participation rate
in volunteer
activities: 100%
(total of threecore themes
regarding local
community andsocialcontribution
activities)

Total employee
participation rate
in volunteer
activities: 100%
(total of threecore themes
regarding local
community andsocialcontribution
activities)

Continue support
for recovery ofthe disasteraffected areas

Continue support
for recovery ofthe disasteraffected areas

Hold Disaster
Prevention
Lessons at
schools

Hold Disaster
Prevention
Lessons at
schools

39

Core Theme 2: Protecting the Earth

Specific MaterialIssues in CSR(Web Links)
Products andservices
beneficial for
safety andsecurity
Responding toclimate change
and natural
disaster risk

 Global
Environmental
Protection
through Products
and Services
Responding toclimate change
and natural
disaster risk
Enterprise Risk
Management

 Research on

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2015
Targets

Value creation
through products
and services
Implement Green
Gift Project

Value creation
through products
and services
Implement Green
Gift Project

Provide MegaSolar Package
Program

Provide MegaSolar Package
Program

Provide TM
Nippon Solar
Energy Fund

Provide TM
Nippon Solar
Energy FundValue creation byindustry-academia
collaborative
research

Climate Change
and Natural
Disaster Risk

Reduction ofenvironmental
burden and be
carbon neutral Reduction ofEnvironmental
Footprint

FY2017 CO2emissions: -3％(compared with
FY2014)

Promote industryacademia
collaborative
research

-

-

-

-

-

-

Natural Disaster
Risk Seminar

CO2 emissions:-1％ (comparedwith the previous
year)

CO2 emissions
per employee:-3% (comparedwith FY2014)

CO2 emissions
per employee:-1% (comparedwith the previous
year)

Be carbon neutral

Be carbon neutral

Promotepaperlessoperations

Paper usage: -1%(compared withthe previous
year)
Promote 3R

Promote 3R

Fiscal 2015
Results

SelfAsse
ssme
nt

40

Specific MaterialIssues in CSR(Web Links)

Globalenvironmental
protection
activities

 Preservation of
Biodiversity

Local communityand social
contribution
activities

 Local Community
and Social
Contribution
Activities
Leading to
GlobalEnvironmental
Protection

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Preservation of
biodiversity throughenvironmental
protection activities
and environmental
awareness-raising
activities in Japanand overseas

Total employee
participation rate involunteer activities:
100% (total of threecore themes
regarding local
community andsocial contribution
activities)

Fiscal 2015
Targets

Preservation of
biodiversity throughenvironmental
protection activities
and environmental
awareness-raising
activities in Japanand overseas
Mangrove
Planting Project

Fiscal 2015
Results

SelfAsse
ssme
nt

-

-

-

-

Preservation of
biodiversity
activities inJapan
Total employee
participation rate involunteer activities:
100% (total of threecore themes
regarding local
community andsocial contribution
activities)
Hold Green
Lessons at
schools
Children’s
Environmental
Award
Marunouchi
Citizens
Environmental
Forum

41

Core Theme 3: Supporting People

Specific MaterialIssues in CSR(Web Links)

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2015
Targets

Fiscal 2015
Results

SelfAsse
ssme
nt

-

-

Total employee
participation rate involunteer activities:
100% (total of threecore themes
regarding local
community andsocial contribution
activities)
Support to foster
young swimmers

Local communityand social
contribution
activities

 Local Community
and Social
Contribution
Activities
Supporting
PeopleTotal employee
participation rate involunteer activities:
100% (total of threecore themes
regarding local
community andsocial contribution
activities)

Supportscholarshipstudents throughfoundations
Participate in girls
educational
support programin developing
countries
Promoteemployees’
participation incourses to foster
support for
dementia care
Support for
employees’
obtaining theTechnical Care
Helper Certificate
Support for theSpecial Olympics
Support for Japan
Deafblind
Association, etc.

42

Specific MaterialIssues in CSR(Web Links)

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Diversity andinclusion
Human resources
development

 Development andPromote diversity
and inclusion

Utilization ofDiverse Human
Resources

Fiscal 2015
Targets

Promote diversity
and inclusion
Promote theemployment of
persons withdisabilities

Fiscal 2015
Results

SelfAsse
ssme
nt

-

-

Fiscal 2015
Results

SelfAsse
ssme
nt

-

-

Empower female
employees

Governance～Strengthening CSR Management～

Specific MaterialIssues in CSR(Web Links)

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Corporate
governance/internal control

Foster the senseof CSR in Group
employees andenhance skills

 Communication
with Employees

Corporate
governance/internal control

 CSR in the Value

Strengthen CSR
communication in
the Group

Fiscal 2015
Targets

Expand the scopeof Presidential
CSR Awards
globally
Implement CSR
Board, CSR Key
Persons
Conference, etc.

Promote utilizationof recycledmaterials

Promote utilizationof recycledmaterials--

Enhancecommunication withstakeholders

Hold CSR Dialogue

-

-

Chain

 Stakeholder
Engagement

43Specific MaterialIssues in CSR(Web Links)

 Overview ofGroup CSR
Reporting

Mid-Term
Business Plan
(Fiscal 20152017) Targets
Expand upon CSR
and non-financial
information
disclosure
Publish andfurther develop
Integrated Report
Enhance thecontents of
Sustainability
ReportFiscal 2015
Targets

Fiscal 2015
Results

SelfAsse
ssme
nt

-

-

Publish Integrated
Annual Report2015
Sustainability
Report 2015 to
be in accordancewith G4 orreferenced to G4

Summary of CSR Initiatives in the Mid-Term Business Plan
“Innovation and Execution 2014”
Tokio Marine Group identified the following three core CSR initiatives (material issues) inthe mid-term business plan “Innovation and Execution 2014 (FY 2012 – FY 2014)” andpromoted CSR initiatives.
Material Issue 1: Responding to Climate Change and Natural Disaster Risk
Material Issue 2: Contributing to Local Communities and Society
Material Issue 3: Strengthening CSR Management
The mid-term business plan (FY 2012 – FY 2014) was completed at the end of March 2015
and therefore the CSR initiatives in the previous business plan are summarized in thetable below.

44Material Issue 1 Environmental: Responding to Climate Change andNatural Disaster Risk
Mid-Term
Business Plan
(Fiscal 20122014) Targets

Fiscal 2014
Targets

Fiscal 2014
Results

Implement Green
Gift Project(Tokio Marine &Nichido)
Provide value
through our corebusinesses
Provideinsurance andconsulting foradvancedenvironmental
technologies
Strengthen
research on
climatechange andnaturaldisaster risk

Reduceenvironmental
burden frombusiness
activities

Implement MegaSolar Package
Program (Tokio
Marine &Nichido, Tokio
Marine & Nichido
Risk Consulting),
TM Nippon Solar
Energy Fund
(Tokio Marine
AssetManagement),
and Others

Implemented
initiatives on left
* Green Gift ProjectWeb clause
adoption ratio(automobiles):
74.3% (Decreaseof 0.9% from theprevious year)

Industryacademia
collaborative
project (Tokio
Marine &Nichido, The
Tokio Marine
Research
Institute, etc.)

FY2014 CO2emissions: ±0%change fromprevious fiscal
year (Noincrease from
FY2013 results)(*) CO2emissions per
employee: ±0%change fromprevious fiscal
year (NoFY2014 CO2emissions:98,317 tons(+11.8%compared withthe previousyear)） (*)
CO2 emissions
per employee:
2.91 tons(+10.2%compared withthe previous
year)
Became carbon

SelfAsse
ssme
nt

Summary

Constantly over
70% ofcustomers
selected Green
Gift Project Web
clause, achieved
the target
Implemented
globalenvironmental
protection
activities throughproducts andservices, andindustryacademia
collaborative
project. Achieved
the target

FY2014 CO2emissions were+33.4%
compared with
FY2010 level or+11.8%
compared withthe previous
year, the targetsof mid-termbusiness planand FY2014
were notachieved
45

Mid-TermBusiness Plan
(Fiscal 20122014) Targets
FY2014 CO2emissions:
Reduction of10%compared with
FY2010Be carbon neutral(ongoing)
Promotepaperlessoperations

Fiscal 2014
Targets

Fiscal 2014
Resultsincrease from
FY2013 results)

neutralCO2 absorption/stabilization
effect ofMangrove
Planting Project:
110,000 tons
CO2 emissions
reduction by
Tradable Green
Certificates:
3,310 tons
Mangroveplanting area
(cumulative):
8,994 ha (589 ha
in FY2014)

Become Carbon
NeutralCO2 absorption/stabilization
effect ofMangrove
Planting Project:
110,000 tons
Mangroveplanting area
(cumulative):
8,900 ha (495 ha
in FY2014)
Paper usage
9,073 tons
(Decrease of 5%
from the previous
year)

Paper usage:
9,090 tons(-4.8% comparedwith the previous
year)

SelfAsse
ssme
nt

Summary(However, thetargets wereachieved in theemission factor
and fixed scopecompanies due
to steadydecrease ofelectricity usage)
Became carbon
neutral in 2013
and in 2014, thetarget wasachieved
0.2% short of the
FY2014 target;
however, theinitial target ofthe mid-termbusiness plan
was achieved

46

Material Issue 2 Social: Contributing to Local Communities and Society
Mid-Term
Business Plan
(Fiscal 20122014) Targets

Fiscal 2014
Targets

Fiscal 2014
Results

Provide value
through our corebusinesses
Contribute tobuilding
communities
that arestrongly
resilient todisasters(Strengthen
tsunami risk
research,
providedisasterprevention
education)

Research on
earthquake andtsunami risk –Industryacademia
collaborative
project (Tokio
Marine &Nichido, Tokio
Marine & Nichido
Risk Consulting)

Implemented
initiatives on the left
Built a stochastic
risk assessment
method forearthquakeinduced tsunamis

Contribute tosolutions forsocial issues(traffic
accident
prevention,
aging ofsociety)

DisasterPrevention
Lessons
Life Insurance
Revolution toProtect One’s
Living (Tokio
Marine & Nichido
Life, etc.)

DisasterPrevention
Lessons: held
about 70 lessons
at elementary
schools acrossJapan andapproximately
5,300 children
attended

SelfAsse
ssme
nt

Summary

Built a stochastic
risk assessment
method forearthquake-induced
tsunamis, achieved
the initial targets

Provided living
benefit related
products47Mid-TermBusiness Plan
(Fiscal2012-2014)Targets

Fiscal 2014
Targets

Fiscal 2014
Results

Domestic
consolidated
company
employeeparticipation rate
as volunteers:
90.0% (total)

Implemented
initiatives on the left
Domestic
consolidated
company
employeeparticipation rate
as volunteers:
128.9% (total)

SelfAsse
ssme
nt

Summary

Employeeparticipation incontributions to
localcommunities
and society
Foster a corporate
culture inwhich Group
companies
naturally engage
in localcommunities andsocietycontribution
activities(FY2014
employeeparticipation rate:
100%)
Group
companies
work together
to carry out
programs tocontribute to
local
communities
and society

Hold Green
Lessons
Support for Room
to Read(educational
support for girls),
OISCA (coastal
forest restorationin Tohoku
region), andothersGreen Lessons:held about 50
lessons atelementary
schools acrossJapan andapproximately
3,600 children
attended

Employeeparticipation rate
(total) became over
100%, achieved theinitial targets

Strengthen
relationships
with NGOs
and NPOs in
Japan andoverseas48

Material Issue 3 Governance: Strengthening CSR Management
Mid-Term
Business Plan
(Fiscal 20122014) Targets
Strengthen
management
within the GroupStrengthencommunicatio
ns amongGroupcompanies(Japan,overseas)
Implement
combined
ESG initiatives
together withbusiness
partners(agents,
customers)

Enhance dialogue
with stakeholders
Enhancedisclosure of
information
concerning ESG
issuesFiscal 2014
Targets

Fiscal 2014
Results

SelfAsse
ssme
nt

Summary

Convene the CSR
Board and CSR
Key Persons
Conference(Tokio Marine
Holdings)
Hold CSR related
training for
officers andemployees(Tokio Marine
Holdings, Tokio
Marine &Nichido, etc.)

Strengthencommunication
with stakeholders
PublishSustainability
ReportImplemented
initiatives on the leftAchieved the initial
targets

Implemented
initiatives on the leftAchieved the initial
targets49

Stakeholder Engagement
In implementing high-quality CSR management, we believe it is essential to develop a
relationship of mutual trust through dialogue with customers and all other stakeholders.
We are promoting a deeper understanding of Tokio Marine Group’s thinking, values andvarious types of initiatives through customer opinions (customer compliments, complaints
and other opinions and suggestions) received by Group companies, engagement withshareholders and investors, communications with agents, communications with
employees, communications with external socially responsible investment (SRI) rating
agencies and CSR communication with external experts (CSR Dialogue). We also provide
shareholder and investor information and various types of news releases through themedia and make our best efforts to provide appropriately timed and adequate information
disclosure to all stakeholders.

Tokio Marine Group’s Stakeholders

50

Engagement
Stakeholders

Web Links
Targets

Customers

We continually provide
customers and society
with “safety andsecurity.” We willcontinue to promptly
and appropriately
provide even higher
quality products,
services andprocesses that meetthe expectations ofContents

 Naruhodo Insurance
Basic knowledge of
insurance

Customer satisfaction

Guide (Basic)

 Naruhodo Insurance
Guide (Life Events)

 Response to
Customer Feedback

our customers.

Shareholders andInvestors

Insurance AgentsBusiness Partners

By earnestly dealing
with all our
stakeholders, we will
work to create avirtuous cycle in which
we generate evenhigher and more
appropriate levels of
profits and continue toprovide value toshareholders.

 Stakeholder

Communication withshareholders

Engagement(Engagement with
Shareholders andInvestors)

 Corporate
Governance(Conversation with
Shareholders)Disclosure policy

We emphasize mutual
trust with our agentsand combine ourstrengths to meet theneeds of customers
while cooperating topromote mutuallysound growth anddevelopment. We also
aim for healthy mutual
growth anddevelopment with theirrelated business
partners.

Insurance agents

We aim for healthy
mutual growth anddevelopment with ourbusiness partners.

Business partners

 Information
Disclosure Working Together
with Agents to
Improve Quality

 Education andTraining Systems
for Agents CSR in the Value
Chain

51

Engagement
Stakeholders

Web Links
Targets

Employees

We respect each andevery employee as
individuals andrecognize their dignity
and value, and pay
careful attention toensure that they canfulfill their
responsibilities to theirfamilies. We aim to bea professional groupwith very distinctive
characteristics while
cooperating to ensure
all colleagues
maximize theirperformance byassisting each otherproductively.

Contents

 Work/Life Balance
Employee satisfaction(Raising Employee
Satisfaction Levels)

 Communication with
Dialogue

Employees (Direct
Dialogue between
Employees andExecutives

 External Evaluations
Awardsand Awards andParticipation in
Initiatives

 External Evaluations
Initiatives

Local Communities
and Societies

As a good corporate
citizen, we strive to berecognized by local
communities andsocieties while
contributing to thecreation of a society
where a diversity ofpeople can live
healthy lives and witha sense of security.
We also make efforts
to protect the global
environment for future
generations.

and Awards andParticipation in
Initiatives

 Stakeholder
CSR Dialogue

Engagement (Fiscal
2014 CSR
Dialogue) Preservation ofMangrove Planting
Project

Biodiversity(Mangrove Planting
Project) Local Community

Experience-based
environmental
protection activities

and Social
Contribution
Activities Leading to
GlobalEnvironmental
Protection(Environmental
Protection Activity inJapan: Green Gift
Project)52

 Implementation of Stakeholder Engagement (in Japanese)（125.6KB)

Fiscal 2014 CSR Dialogue
Under the theme “CSR Dialogue,” Tokio Marine Group regularly invites third-party experts
to share the latest knowledge on CSR with management and to engage in dialogue(exchange views and engage in discussions) about Tokio Marine Group’s CSR initiatives.
On January 30, 2015, we invited prominent figures from various fields and asked theiropinions about the CSR initiatives of Tokio Marine Group based on the latest social
conditions in the field of CSR. Some opinions offered by these experts are provided
herein.

53

Participants (Affiliations and positions are as of the date of theconvening of the dialogue.)

Sandra Wu, Wen-Hsiu
Chairperson and CEO
Kokusai Kogyo Co., Ltd.
Co-Chair of the Private Sector
Advisary Group(PSAG) of theUnited Nations Office forDisaster Risk Reduction(UNISDR)

Peter David Pedersen
Co-founder
E-Square Inc.

Hitoshi Suzuki
President
Institute for International SocioEconomic Studies

Tsuyoshi Nagano
President
Tokio Marine Holdings, Inc.

Masashi Oba
Senior Managing Director (atthe time)
Tokio Marine Holdings, Inc.

Koji Iwai
Executive Vice President
Tokio Marine & Nichido Fire
Insurance Co., Ltd.

54

1. Environment (Response to Climate Change and Natural Disaster Risk)
Principal opinions from experts
Wu: Current international frameworks for disaster prevention and reduction do notadequately reflect the opinions of Japanese companies, which have an abundance ofexperience in responding to large-scale natural disasters. Tokio Marine Group actively
participates in international partnerships for disaster prevention and reduction andinternational conferences, and also possesses knowledge and experience. In the future, I
am hoping to see Tokio Marine Group play an active role in the creation of an internationalframework as a Japanese company and an industry opinion leader.
Tokio Marine Group’s response policies
Tokio Marine & Nichido is a participant in the Disaster Risk Reduction Private Sector
Partnership (DRR-PSP) of the United Nations Office for Disaster Risk Reduction(UNISDR). Meanwhile, at the Third United Nations World Conference on Disaster Risk
Reduction held in Sendai in March 2015, in collaboration with the International ResearchInstitute of Disaster Science at Tohoku University and The Geneva Association, Tokio
Marine & Nichido convened three public forums (seminars open to the general public) anddisseminated information to the world about such issues as building a stochastic risk
assessment method for earthquake-induced tsunamis, the roles fulfilled by the insurance
industry toward solving disaster issues and reducing damage, and Tokio Marine Group’s
disaster-related solutions. As an insurance group that proactively responds to climatechange and natural disaster risk, Tokio Marine Group will contribute to raising theresilience of society by undertaking industry-academia collaborative research, promoting
the use of insurance and offering disaster-prevention solutions.

2. Social (Contribution to Local Communities and Society)Principal opinions from experts
Suzuki: Amid expectations for strategic initiatives for corporate community and social
contribution activities, it is essential to incorporate a perspective that looks at what types ofimpact Tokio Marine Group’s activities are having on social issues. Measuring impacts has
some difficult aspects. However, I would like to see this done, for example, through the“visualization” of the impact of mangrove planting on local communities and disclosing thisin the Sustainability Report and other mediums.
55

Tokio Marine Group’s response policies
With the cooperation of specialist institutions, we are currently implementing surveys of theeconomic impact of mangrove planting in the regions where these trees are planted.
Specifically, we are measuring and verifying the impact that mangrove planting has on
expanding biodiversity, its effects in preventing and reducing disasters and its economic
impact on regional communities. We intend to utilize the results of the surveys in ourmangrove planting activities in the future. Additionally, we plan to incorporate theascertained quantitative effects of mangrove planting into our Sustainability Report as we
strive to disseminate easy-to-understand information.

3. CSR Management
Principal opinions from experts
Pedersen: Even when we make our utmost efforts toward CSR, realizing a sustainable
society is still difficult. I would like to see Tokio Marine Group, as a professional in risk
management, turn future risks of the global community into “opportunities.”
Tokio Marine Group’s response policies
A host of social issues such as the frequent occurrence of natural disasters and shifting
demographics could bring major changes to the risks surrounding the insurance business.
Tokio Marine Group regards this changing environment as a business opportunity and will
strive to link this to further growth. We will contribute to a safe, secure and sustainable
future by evolving our CSR initiatives and intensively promoting our three core CSR
themes of “Providing Safety and Security,” “Protecting the Earth” and “Supporting People.”

Additionally, Tokio Marine Group has verified with experts the identification of CSR
materiality (important issues) and core CSR themes set in accordance with the new midterm business plan “To Be a Good Company 2017.” We received various opinions such as
the suggestion for a CSR approach that involves rearranging core CSR themes into five
steps as well as the opinion regarding the importance of information security issues. We
will strive to reflect these opinions in Tokio Marine Group’s CSR strategies.

 Group Core CSR Themes and Materiality

Responding to Opinions in the CSR Dialogue
Thank you for your valuable opinions. In Japan, where natural disaster risk is high, we will actively make56

suggestions and disseminate information regarding disaster prevention and reduction that only Tokio Marine
Group can offer as a provider of insurance services. At the same time, we will focus even greater efforts
toward solving various social issues through our main businesses. Additionally, we will ascertain the impacts
that Tokio Marine Group’s CSR activities have on society and will promote even more strategic initiatives in
our CSR. Going forward, we will continue to value our dialogue with stakeholders while fulfilling our
responsibility as a global insurance group and aiming to become a “Good Company” that earns the trust of all
people and society.
Masashi Oba, Executive Vice President, Tokio Marine Holdings, Inc.

Opinions Received from Experts in the Past and Subsequent Responses
Date ofdialogue

Opinions

Status of Group’s
response

Global CSR initiatives

Besides playing a role inJapan, as a representativeof Asia, Tokio Marine
Group should fulfil the roleof an industry leader in
CSR throughout the restof the world as well.

Tokio Marine & Nichido isactively participating in
global initiatives, which
includes serving as a
Board Member for UNEP
FI-PSI (United Nations
Environment Programme
Finance Initiative
Principles for Sustainable
Insurance) for Asia.

Innovative initiatives

I'd like to see theimplementation ofenvironment-conscious
initiatives that go beyond
mere reductions of CO2
emissions and paper
consumption (e.g., thetotal use of FSC-certified
paper, investments inrenewable energy).

Items

January 25,
2011

November24, 2011

Responses to climatechange/global warming

I'm looking forward toseeing Tokio Marine
Group play its role inproviding awarenesseducation and informationthat utilizes knowledge
and experience that is
unique to an insurancecompany.

Tokio Marine & Nichido
makes standard use of"environment-conscious
paper" that includes
FSC-certified paper.
Marketing of TM Nippon
Solar Energy Fund by
Tokio Marine AssetManagement
Following our Green
Lessons environmental
awareness promotion
program launched in fiscal
2005, from fiscal 2012 wehave been actively
developing Disaster
Prevention Lessons as
disaster-prevention
education that is evencloser to the main
business of an insurancecompany.
57

Date ofdialogue

Items

Community and social
contribution activities

December
6, 2012

Community and social
contribution activities

Opinions

Status of Group’s
response

I'd like to see communityand social contribution
activities carried out withfurther cooperation with
NGOs and NPOs in
Japan.

The Green Gift Project, an
initiative started in fiscal
2009, initially supported
mangrove planning
activities overseas. In
October 2013, we
expanded the scope of
this initiative toenvironmental protection
activities in Japan as welland we hold events incollaboration with NGOs
and other bodies invarious regions
throughout the country.

I hope to see support thatenables employees(individuals) toindependently participate
in community and social
contribution activities thattranscend the bounds ofbusiness.

We continually think ofcreative ways for enabling
employees toindependently participate
in community and social
contribution activities
through initiatives such as
the following.
Creation of "List of
Recommended
Initiatives" that compiles
tips for planning
community and social
contribution activities at
each workplace
Participation in initiatives
undertaken by theNGOs and NPOs that
we support
Plan volunteer tours to
support disaster regions
and hold in-housesolicitations of tour
participants

58

Date ofdialogue

Items

Community and social
contribution activities

Opinions

Solving social issues isrequiring even moreexpertise. I’d like to see
activities carried out with
an awareness ofcollaborating with local
governments, universities,
specialist institutions,NPOs and residents. Also,
I’d like to see thedevelopment of the nextgeneration of people whowill work to protect theenvironment in regional
communities.

December16, 2013

CSR management

I suggest setting“development of people”
as materiality andascertain needs in eachregion while promoting
financial andenvironmental education
and advancing these withinitiatives used in yourmain business.

Status of Group’s
response
We are carrying out
industry-academia
collaborative risk researchwith universities andstrengthening
collaboration with local
governments and NPOs indomestic environmental
protection activities whileworking to solve various
social issues.
We are undertaking
environmental awarenessand education activities
through theimplementation of Green
Lessons for elementary
school children andcarrying out environmental
protection activities in theGreen Gift Project.
We set “Supporting
People” as one core CSR
theme in the new midterm business plan (FY
2015–2017) and are
implementing CSR. Fromfiscal 2012 we have been
holding Disaster
Prevention Lessons toraise the disasterprevention awareness ofelementary school
children. We will reflect
regional characteristics
and the outcomes ofindustry-academia
collaborative risk research
to the present into thisprogram while also
focusing on further
improving this program.
We have also started thedevelopment of a financial
education program basedon the theme of insurance
as our main business.
59

Engagement with Shareholders and Investors
To assure transparent and fair management, Tokio Marine
Holdings works for timely and appropriate information
disclosure, while implementing a variety of measures torealize fair and constructive dialogue with domestic andoverseas shareholders and investors.
To realize constructive dialogue with domestic and overseas
shareholders, for institutional investors, we hold both

Briefing for individual investors

Japanese and English-language conference calls on the announcement dates of thefinancial results of each quarter. We also hold IR briefings attended by top managers,
beginning with the president, twice per year following the interim and fiscal year-end
financial results, respectively, where we explain management strategies and the progressof these strategies and hold dialogues (available in Japanese and English language video
format on our website). We also actively hold personal interviews with shareholders andinvestors in Japan and overseas on a regular and as-needed basis and held
approximately 480 personal interviews with institutional investors in the previous fiscal
year. For individual investors, we hold an annual IR conference led by the president aswell as actively convene briefings in various cities throughout Japan.
The opinions that the Company receives from shareholders and investors through theseopportunities are regularly reported to the Board of Directors, shared broadly as feedback
to management and all Group employees and are useful in improving management.
The General Meeting of Shareholders serves as an opportunity for receiving valuable
opinions about the Company’s management and therefore the company implements
several initiatives to encourage attendance at the General Meeting of Shareholders andthe exercise of voting rights. Specific initiatives with the objective of facilitating shareholder
participation in the General Meeting of Shareholders include issuing the Notice ofConvocation well in advance of the meeting, scheduling the meeting on days that are not
crowded with the shareholder meetings of other companies and using a website thatallows shareholders to exercise their voting rights via the Internet.
Aside from the General Meeting of Shareholders, the Company includes surveys in interim
reports sent to shareholders. These surveys ask shareholders why they purchased
Company shares, their policies for holding the shares and their expectations for issues
including Group businesses. The Company uses the responses as valuable suggestions.
60

Tokio Marine Group also actively disseminates IR information through its website. In
addition to the timely posting of information beginning with the summary of financial
results, Tokio Marine Group posts a wide range of various types of information and datathat help with investment decisions. In April 2015, Tokio Marine Group redesigned its
entire website to enhance convenience such as by providing accessibility fromsmartphones. At the same time, we upgraded and expanded content, which includes
newly establishing a site that conveys the Tokio Marine Group’s new message “To Be a
Good Company.”
In November 2014, Tokio Marine Group was presented with the Best IR Award by theJapan Investor Relations Association in recognition of the Group’s proactive initiatives forshareholders and investors.

Principal IR Activities
IR conference on new mid-term business plan “To Be a Good Company 2017”
In May 2015, we convened an IR conference about our new mid-term business plan, “To Be a Good
Company 2017,” which was launched in fiscal 2015. The management team led by the president provided
explanations to analysts and institutional investors about our aspired shape under the new mid-termbusiness plan and initiatives for promoting the plan in the future and also engaged in a question andanswer session with attendees.

Briefings for individual investors
Held a briefing for individual investors by President Nagano on the theme of Tokio Marine Group’s
corporate strategy. Also held briefings at nine locations in Japan for individual investors by the IR officer as
needed, mainly at securities companies (in FY2014).

Briefings for overseas investors
Held individual meetings for overseas institutional investors by the president and IR officer in the UnitedStates, Europe and Asia, and explained the Group’s business results, business plan, businessenvironment and other conditions.

Briefings for analysts and institutional investors
Held an IR conference for Tokio Marine Group FY2014 business plan in May 2014. Besides an explanationby the president, an IR conference in November 2014 featured a briefing format whereby the executives incharge of each business provided explanations of their respective business strategies.
In addition, IR division representatives held quarterly results conference calls for analysts and institutional
investors.
61

Joint conference call regarding agreement to acquire world-leading specialty insurer HCC
Insurance Holdings, Inc. of the United States
In June 2015, Tokio Marine Group and HCC held a joint conference call for analysts and institutional
investors concerning the agreement to commence procedures for the acquisition of HCC Insurance
Holdings, Inc., a specialty insurance group, in the United States. The conference call featured theparticipation of the top management of Tokio Marine Group, beginning with the president, as well as HCC
CEO Christopher J.B. Williams.

Disseminating IR information through our website and redesigning our website
Tokio Marine Group strives to disseminate information in a timely and fair manner through its website. In
addition to posting information beginning with financial results, Tokio Marine Group posts a wide range ofvarious types of information and data that help with investment decisions. This includes annual securities
reports, IR briefing materials and videos and explanations of preliminary reports regarding the monthly
business results of principal subsidiaries. In April 2015, Tokio Marine Group redesigned its entire website
to give it easy-to-access, multi-device compatibility so that it is now accessible even from smartphones
and tablet devices. We also introduced an easily understandable navigation design.

Engagement with NPOs and Others
Tokio Marine Group promotes local community and social contribution activities incollaboration with NPOs committed to solving various issues in local communities. For the
Mangrove Planting Project, one of the most notable initiatives undertaken by the Group,
we have formed a long-term partnership with the NGO Action for Mangrove Reforestation(ACTMANG) specialized in mangrove planting, Organization for Industrial, Spiritual andCultural Advancement-International (OISCA) and International Society for Mangrove
Ecosystems (ISME). Besides planting mangroves, we also cooperate in improving
environmental awareness and promoting industries in designated planting regions, suchas providing environmental education and workshops for local residents and children. In
Japan, we collaborate with Nippon NPO Center, eight Environmental Partnership Offices
located nationwide and environment-related NPOs throughout the country and carry out
the Green Gift Project that encourages experience-based, environmental protection
activities primarily targeting children.

 Preservation of Biodiversity (Mangrove Planting Project)
 Local Community and Social Contribution Activities Leading to Global Environmental
Protection (Environmental Protection Activity in Japan: Green Gift Project)
62External Evaluations and Awards and Participation in
Initiatives
Tokio Marine Group is working to improve its initiatives in environmental, social andgovernance (ESG) fields and has received numerous evaluations and awards in Japanand overseas. Also, to contribute to the creation of a safe, secure and sustainable future,
Tokio Marine Group also participates in various initiatives that include the United Nations
Global Compact (UNGC) and the United Nations Environment Programme FinanceInitiative (UNEP FI).

Evaluation from SRI and ESG Evaluation Organizations
In recent years, attention has been focused on Socially Responsible Investment (SRI),
which evaluates corporate ESG risk and corporate ethics from the perspective of thesustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information andhas earned high acclaim from numerous global SRI indexes. As of the end of June 2015,
Tokio Marine was listed in the SRI indexes shown below.

Inclusion in SRI/ESG Index
SRI or ESG Index/SRI or ESG Rating

Rating Agency

FTSE4 Good Index
〉

FTSE

〉

Robeco SAM〉

Forum Ethibel

Dow Jones Sustainability Indice

Ethibel Sustainability Index63oekom corporate ratings Prime〉oekom Research〉

Morningstar, Toyo Keizai Inc. (in Japanese)

Morningstar Socially Responsible Investment Index

Examples of Inclusion in Domestic Public SRI/ESG Funds
Fund NameManaging Company

Sumishin SRI Japan OpenSTB Asset Management

Sumishin Japan Stock SRI FundSTB Asset Management

Socially Responsible Fund (SRI Plan)

STB Asset Management

Mitsubishi UFJ SRI Fund

Mitsubishi UFJ Asset Management

Eco Partners (name: Green Wings)

Mitsubishi UFJ Asset Management

Daiwa Eco Fund

Daiwa Asset Management

World 6 Asset Equal Distribution (monthly
distribution type/Growth Type)

Daiwa Asset Management

DC Daiwa SRI Fund

Daiwa Asset Management

Nikko Eco Fund

Nikko Asset Management

Fukoku SRI Fund

Shinkin Asset Management

Sompo Japan SRI Open

Sonpo Japan Nipponkoa Asset Management* Inclusion in these funds is based on the latest performance reports of each fund as of the end of July 2015.

64

External Awards
Customers, Products and Services

Universal Communication Design Association (UCDA)- UCDA Award 2014 (Non-Life Insurance category), Easily
Communicable Information Award

Tokio Marine & Nichido (Raku Raku
Tetsuzuki)

Japan Institute of Design Promotion- Good Design Award 2014

Nisshin Fire (Insurance for Rental
Housing)

Lipper Fund Awards 2014 (Japan Fund)- Best Group over 3 Years, Overall category

Tokio Marine Asset Management

R&I Fund Award 2014
- First Prize, Global Bond Fund Aggregate (Investment
Trusts/Aggregate category)- First Prize, Japanese Bond Fund (Investment Trusts
category)- Second Prize, Global Bond Fund (Defined Contribution
Pension category)

Tokio Marine Asset Management

Received certification under:- Excellent Temporary Staffing Agencies Certification System(FY2014)- Excellent Job Placement Agencies Certification System(FY2014)

Tokio Marine & Nichido Career Service

2015 Oricon Customer Satisfaction Ranking- Ranked second overall (Temporary Staffing Company
category) (ranked first in the “quality of internal training
programs” and “response of persons in charge” fields)

Tokio Marine & Nichido Career Service

J.D. Power Asia Pacific- Placed in Top 3 (Life and Non-Life Insurance categories) in
the 2014 Japan Call Center Satisfaction Study

Tokio Marine & Nichido/Tokio Marine &Nichido Life Insurance

HDI-Japan- Three-star rating obtained in the 2014 Support Portal(Website) Rating

E. design Insurance

HDI-Japan- Three-star rating obtained in the 2014 Inquiry Contact Rating

Tokio Marine Assistance65

IR
The Japan Investor Relations Association- 19th Annual IR Grand Prix, Best IR Award

Tokio Marine Holdings

Daiwa Investor Relations- Internet IR Awards 2014, Internet IR Commendation Award

Tokio Marine Holdings

Nikko Investor Relations- Named one of the best websites in the Corporate Website
Quality Ranking Survey of All Listed Companies 2014

Tokio Marine Holdings

Ward Group- 2014 Ward's 50

Philadelphia Insurance Companies/First
Insurance Company of Hawaii, Ltd.

IT
Ministry of Economy, Trade and Industry/Tokyo Stock
Exchange- Included in FY2014 Competitive IT Strategy Company Stock
Selection

Tokio Marine Holdings

Ministry of Economy, Trade and Industry- Award Program for Individuals andCompanies/Organizations Contributing to the Promotion ofInformation Technology (FY2014), Minister of Economy, Tradeand Industry Award

Tokio Marine & Nichido/Tokio Marine &Nichido Systems

Japan Institute of Information Technology- 32nd (2014) Information Technology Award, IT Business
Award

Tokio Marine Nichido/Tokio Marine &Nichido Systems

1st (2014) CISO 10 Award- CISO of the Year No. 1 Award

Tokio Marine ＆Nichido Systems

Novarica Impact Award

TMNA Services.LLC

66

Work/Life Balance, Human Resources Development
Ministry of Labour, Health and Welfare- Award Program for Companies Promoting Equal
Employment/Work-Life Balance (FY2014), Minister of Labour,
Health and Welfare Award of Excellence (Family-Friendly
Enterprises category)

Tokio Marine & Nichido

Named in the 9th (2015) Ranking of the Best Companies toWork for in Japan

Tokio Marine & Nichido Systems

City of Yokohama- Received certification under the Yokohama Good BalanceAward Program (FY2014)

Tokio Marine Millea SAST Insurance

Named in the FY2014 Minister of Health, Labour and WelfareAward Program for Individuals and Companies/Organizations
for Promotion of Vocational Skills Development (Individual
category)

Tokio Marine & Nichido Facilities

2014 Top 130 Best Companies to Work for in Brazil

Tokio Marine Seguradora S.A.

2014 “Best Places to Work in PA”

Philadelphia Insurance
Companies/TMNA Services.LLC

2015 “Best Places to Work in Hawaii”

First Insurance Company of Hawaii, Ltd.

Environment
Earthquake and Tsunami Risk Research (industry-academia
collaborative project) selected as the Good Practice in the
Insurance category in 2015 by the Principles for Financial
Action for the 21st Century

Tokio Marine & Nichido (Earthquake
and Tsunami Risk Research)- Received a 22nd Aichi Streetscape Architecture Award- Received certification as Good Eco Office by Nagoya City

Tokio Marine & Nichido (Nagoya Tokio
Marine & Nichido Building)

US Environmental Protection Agency- 2014 Green Power Leadership Award (Green Power
Purchasing category)Philadelphia Insurance Companies

67

Local Community and Social Contribution
Best of Bermuda Awards 2014
- Best of Bermuda (Good Corporate Citizen category)

Tokio Millennium Re AG

Participation in Initiatives
The United Nations Global Compact

The United Nations Global Compact is a voluntary initiative forparticipation by companies in the creation of a global
framework under which companies exercise responsible andcreative leadership to act as good members of society torealize a sustainable society. The UN Global Compact was
advocated by then UN Secretary-General Kofi Annan at theWorld Economic Forum (Davos Conference) in 1999 andcurrent Secretary-General Ban Ki-Moon has also expressed
his endorsement of this initiative. The ideas and contents of the ten principles concerning
human rights, labour, the environment and anti-corruption advocated by the UNGC
coincide with Tokio Marine Group's own approach to CSR as well as its CSR Charter.
Therefore, Tokio Marine Holdings has been participating in the UNGC since 2005

68

The UN Global Compact's Ten Principles
Human Rights
Principle 1: Businesses should support and respect the protection of internationallyproclaimed human rights; andPrinciple 2: make sure that they are not complicit in human rights abuses.

LabourPrinciple 3: Businesses should uphold the freedom of association and the effective
recognition of the right to collective bargaining;
Principle 4: the elimination of all forms of forced and compulsory labour;
Principle 5: the effective abolition of child labour; andPrinciple 6: the elimination of discrimination in respect of employment and occupation.

Environment
Principle 7: Businesses should support a precautionary approach to environmental
challenges;
Principle 8: undertake initiatives to promote greater environmental responsibility; andPrinciple 9: encourage the development and diffusion of environmentally friendly
technologies.

Anti-Corruption
Principle 10: Businesses should work against corruption in all its forms, including extortionand bribery.
Tokio Marine Holdings summarizes and reports on the status of initiatives for addressing
the ten principles of the United Nations Global Compact.
〉

Communication on Progress(294.4KB)〉

http://www.unglobalcompact.org/

Tokio Marine Holdings is participating in the United Nations Global Compact Network
Japan (GCNJ) and in fiscal 2014 participated in such initiatives as the Disaster Prevention
and Disaster Reduction Subcommittee and the Reporting Research Subcommittee.
69

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)

Approximately 200 financial institutions around the world participate in the United Nations
Environment Programme Finance Initiative (UNEP FI), an initiative that surveys,
researches and puts into practice business approaches that consider economic
development, the environment and sustainability. As the Board Member for Asia of the
UNEP FI Insurance Commission, Tokio Marine & Nichido participates in surveys, researchand proposal activities on sustainability in the insurance industry.
〉 http://www.unepfi.org/

The Principles for Sustainable Insurance (PSI) of the UNEP FI is a Working Group thatsurveys, researches and executes environmental, social and governance (ESG) initiatives
in the insurance industry.
Tokio Marine & Nichido also supports the intent and policies of the Principles for
Sustainable Insurance (PSI) spearheaded by UNEP FI, and in addition to co-hosting the
PSI Regional Consultation Meeting for Asia with UNEP FI in November 2011, thecompany participated in the formulation of principles of action and became a founding
signatory to PSI in June 2012.
〉

http://www.unepfi.org/psi/

Details of Tokio Marine Group's initiatives concerning PSI of UNEP FI are shown below.

70Implementation
timing

Details of Tokio Marine & Nichido's initiatives-

As the Board Member for Asia of the UNEP FI Insurance Commission, participates insurveys, research and proposal activities on sustainability in the insurance industry.

November 2011

Co-host the PSI Regional Consultation Meeting for Asia with UNEP FI.

June 2012

Participated in the formulation of principles of action and became a founding signatory
to PSI.
〉 http://www.unepfi.org/psi/

January 2013

Participated in discussions on PSI with parties related to the insurance industry inIndia and worked to contribute to raising the level of recognition of PSI in India andthe Asian region.

April 2013,
onwardAs a member of the PSI Board, promote insurance industry initiatives that consider
environmental, social and governance (ESG) issues together with insurancecompanies in regions around the world.

November 2013

Participated in the UNEP FI Global Roundtable held in Beijing, China, and engaged in
discussions for the spread and permeation of PSI.

March 2015

Agreed with “United for disaster resilience: The insurance industry's statement insupport of disaster risk reduction” toward contributing to the success of the Third
United Nations World Conference on Disaster Risk Reduction held in Sendai.
〉 http://www.unepfi.org/psi/united-for-disaster-resilience/

PSI Regional Consultation Meeting for Asia (Tokyo, November 2011)71

United Nations Office for Disaster Risk Reduction (UNISDR) — Private
Sector Partnership (DRR-PSP) for Disaster Risk Reduction
The United Nations Office for Disaster Risk Reduction (UNISDR) is a strategic frameworkadopted by United Nations member countries in 2000. UNISDR promotes initiatives
toward the building of countries and communities that are strong against disasters as an
essential condition for reducing losses from disasters and realizing sustainable
development. To prevent and reduce disasters, UNISDR collaborates and sharesinformation with a variety of organizations, nations, government institutions, NGOs,
financial institutions, technology organizations, the private sector and civil society. To
promote even greater participation of the private sector in disaster prevention, in May
2011 UNISDR set up the Disaster Risk Reduction Private Sector Partnership (DRR-PSP)
as a private-sector partnership for disaster prevention and reduction.
In September 2014, Tokio Marine & Nichido became the first Japanese insurancecompany to join UNISDR DRR-PSP based on the thinking that disaster prevention andreduction is an issue that should be addressed by a global insurance group and that thecompany should actively fulfil this role.
Tokio Marine & Nichido participated as a member of DRR-PSP in the Third United Nations
World Conference on Disaster Risk Reduction held in March 2015 in Sendai andsponsored by UNISDR. Tokio Marine & Nichido contributed to the success of theconference by holding three public forums*1 and operating an exhibition booth*2 incooperation with Tohoku University and The Geneva Association. Tokio Marine & Nichido
will continue to contribute to the creation of a safe, secure and resilient future.
〉 Convening of Public Forums at the Third UN World Conference on Disaster Risk

Reduction (in Japanese) (2.89MB)*1 Three Public Forums
1)

Tohoku University and Tokio Marine & Nichido Industry-Academia Collaborative Research Outcome
Presentation sponsored by Tohoku University and Tokio Marine & Nichido Industry: Tsunami risk
researches and educational activities for disaster prevention

2)

Public Forum Event sponsored by The Geneva Association and Tokio Marine & Nichido: Insurance
as a contributor to disaster problem solving and reducing disasters

3)“Create a strong society for disasters—from a company perspective” sponsored by Tokio Marine &Nichido and Tokio Marine & Nichido Risk Consulting Co., Ltd.

*2 Exhibition Booth
During the holding of the Third United Nations World Conference on Disaster Risk Reduction, we operated
an exhibition booth at Sendai Mediateque for introducing early disaster recovery support services througha tie-up with BELFOR and Disaster Prevention Lessons mainly targeting elementary school children.
72

Third United Nations World Conference on Disaster Risk Reduction (Sendai, March 2015)

UN Principles for Responsible Investment (UN-PRI)The United Nations Principles for Responsible Investment (UN-PRI) is an initiative led by
UNEP FI and the United Nations Global Compact that expresses and puts into practicestances and policies that consider ESG issues in investment decisions by financial
institutions and institutional investors.

Principle 1 We will incorporate ESG issues into investment analysis and decision-making processes.
Principle 2 We will be active owners and incorporate ESG issues into our ownership policies andpractices.
Principle 3 We will seek appropriate disclosure on ESG issues by the entities in which we invest.
Principle 4 We will promote acceptance and implementation of the Principles within the investment
industry.
Principle 5

We will work together to enhance our effectiveness in implementing thePrinciples.

Principle 6 We will each report on our activities and progress towards implementing the Principles.

As of the end of July 2015, over 280 company and organization asset owners and over 900
investment managers had signed the Principles.
The following Tokio Marine Group companies agree with the thinking of PRI and havesigned the Principles.

73Signatories (Timing)

Initiatives

Tokio Marine AssetManagement (April 2011)

Signed the UN-supported PRI initiative, accepting these Principles as an
asset management company. The company established a responsible
investment committee composed of the chief asset managers of eachline, as well as a responsible investment group. Through these steps, thecompany develops basic policies, processes and systems concerning
responsible investment, and undertakes initiatives that take into account
ESG issues during investment analysis, product development andexercise of voting rights.

Tokio Marine & Nichido(August 2012)

As an insurance firm that has taken ESG issues into account in its
insurance underwriting, investment analysis and other actions, thecompany signed the PRI.

Tokio Marine Capital (April
2013)

As the first private equity investment firm (GP) headquartered in Japan,
the company signed the PRI. The company is also the only private equity
investment firm headquartered in Japan participating in the PRI Private
Equity Working Group, which is composed of six companies that include
corporate pension funds and investment advisors, as well as Mr. James
Gifford, one of the founders of PRI. Also, in response to the formulation ofJapan's Stewardship Code, this company will make contributions from apractical-minded standpoint primarily toward enhancing the sophisticationof corporate governance.

〉 http://www.unpri.org/

74Principles for Responsible Institutional Investors (Japan's Stewardship
Code)
Based on the Japanese government's growth strategy, the “Japan Revitalization Strategy”(Cabinet decision in June 2013), the Council of Experts established within the Financial
Services Agency announced in February 2014 the “Principles for Responsible Institutional
Investors ≪Japan's Stewardship Code≫-To promote sustainable growth of companies
through investment and dialogue.”“Stewardship Responsibility” means bearing responsibility for expanding medium- andlong-term investment returns for “customers and beneficiaries” (including end
beneficiaries)” through constructive “purposeful dialogue” (engagement) by institutional
investors based on a deep understanding of investee companies and their businessenvironments to raise the corporate value of these companies and promote theirsustainable growth.
The Stewardship Code aims to promote medium- and long-term growth of companies
through “purposeful dialogue” (engagement) by institutional investors with their investee
companies against a background of relatively low return on equity (ROE) levels ofJapanese companies and a re-evaluation of short-termism spurred by the collapse of
Lehman Brothers.
Reference: Japan's Stewardship CodePrinciple 3. Institutional investors should monitor investee companies so that they can appropriately fulfill theirstewardship responsibilities with an orientation towards the sustainable growth of the companies.
Guidance 3-3. When investors monitor investee companies, a variety of factors, including non-financial ones,
may be considered as relevant. Factors may include, for example, governance, strategy, performance, capital
structure and risk management (including how the companies address risks arising from social andenvironmental matters) of the investee companies. Relevance of a factor may depend on each investor's
investment policy and may differ according to specific investee companies. Institutional investors need to use
their own judgment in choosing which factors to focus on in light of their stewardship responsibilities. (Except)

In May 2014, Tokio Marine Asset Management announced it would adopt the Principles for
Responsible Institutional Investors (Japan's Stewardship Code) to its active funds using
qualitative judgments for investing in Japanese equities. In May 2014, Tokio Marine &Nichido agreed with the intent of the Japan's Stewardship Code and also announced it
would adopt the Code.
〉 Tokio Marine Asset Management: Adoption of Japan's Stewardship Code (in Japanese)〉 Tokio Marine & Nichido: Adoption of Japan's Stewardship Code (in Japanese)75

Japan's Corporate Governance CodeIn March 2015, “The Council of Experts Concerning the Corporate Governance Code”(Chairman: Kazuhito Ikeo, Professor of Economics and Finance, Keio University), forwhich the Financial Services Agency and Tokyo Stock Exchange, Inc. serve as joint
secretariat, confirmed and announced “Japan's Corporate Governance Code [Final
Proposal]~Seeking Sustainable Corporate Growth and Increased Corporate Value over
the Mid- to Long-Term～” based on the Japan Revitalization Strategy (Revised in 2014,
Cabinet decision in June 2014). In response, the Corporate Governance Code, which
consists of the content of this original draft proposal for this Code, was formulated on theTokyo Stock Exchange and other financial securities exchanges. Application of the
Corporate Governance Code began in June 2015.
Corporate governance is a mechanism for companies to carry out transparent, fair, timely
and decisive decision-making, with due attention to the needs and perspectives ofshareholders and also customers, employees and local communities. The Corporate
Governance Code encourages individual companies' self-motivated actions so as toachieve sustainable growth and increase corporate value over the mid- to long-term andaims to promote the development and success of companies, investors and the Japanese
economy as a whole.

Reference: Japan's Corporate Governance CodePrinciple 2.3 Sustainability Issues, Including Social and Environmental Matters
Companies should take appropriate measures to address sustainability issues, including social andenvironmental matters.

Tokio Marine Holdings is establishing a highly sound and transparent corporate
governance system and, as a joint-stock company, recognizes the importance ofappropriate control over its Group companies and has formulated the “Tokio Marine
Holdings Fundamental Corporate Governance Policy” based on Japan's Corporate
Governance Code and is promoting initiatives for sustainable corporate growth.
〉

Tokio Marine Holdings Fundamental Corporate Governance Policy

76

Japan Sustainable Investment Forum

Japan Sustainable Investment Forum (JSIF), a not-for-profit organization (NPO), carries
out activities to promote the spread and development in Japan of Socially Responsible
Investment (SRI) and ESG investment, which are actively undertaken in Europe and theUnited States. JSIF functions as a venue for information and opinion exchanges,
discussions and investigative research among persons involved with SRI and ESG
investment and aims for the sound development of SRI and ESG investment and for thebuilding of a sustainable society.
As a member of JSIF, Tokio Marine & Nichido is participating in investigative research on
SRI and ESG investment and in initiatives for the sound development of this investment.
〉 Japan Sustainable Investment Forum (JSIF)CDPThe Carbon Disclosure Project (CDP) is an organization that drives an initiative underwhich the world's principal institutional investors cooperate in calling for companies
worldwide to disclose their climate change strategies (risks and opportunities) andgreenhouse gas (GHG) emissions. Tokio Marine & Nichido participates every year as a
CDP Signatory and is supporting survey research in the areas of corporate-related climatechange strategies and GHG emissions as well as energy usage.
〉 https://www.cdp.net/

77

The Geneva Association – Extreme Events and Climate Risk Working
Group

The Geneva Association is an insurance industry think tank composed of approximately 80
executives from major insurance companies around the globe. As Vice Chairman of the
Geneva Association, Shuzo Sumi, Chairman of the Board of Tokio Marine & Nichido,
leads and supports surveys and research on important insurance industry issues(regulation, risk management, climate change, etc.) handled by the association. At thesame time, as Joint-Chairman of the “Extreme Events and Climate Risk” project, he istaking the lead in undertaking surveys and research on climate change and natural
disaster risk and disseminating related information to society.
〉http://www.genevaassociation.org/

ClimateWise

ClimateWise is an initiative in which approximately 40 leading insurers from around theworld jointly carry out studies and research on various risks and opportunities related toclimate change and make recommendations toward reducing the risks that climate change
imposes on economic and social life. Participants from Tokio Marine Group include Tokio
Marine & Nichido, which is the only insurance firm in Asia participating in this initiative, andU.K.-based Kiln.
Articles - Thought Leadership “The role of insurers in strengthening businessresilience to climate risk”
In February 2013, Kunio Ishihara (Chairman of the Board of Tokio Marine & Nichido at thetime) made a proposal based on the insurance industry's experience of the Great East
Japan Earthquake and the floods in Thailand in an article entitled “The role of insurers instrengthening business resilience to climate risk,” which was part of ClimateWise's
Thought Leadership series of proposals for strengthening the role of the insurance
industry in dealing with climate change risk. Specifically, Mr. Ishihara proposed theimportance of advance preparation such as the formulation of business continuity plans(BCPs) that include supply chain risk and rapid disaster recovery plans for businesses,
and the need for using the expertise of the insurance industry in promoting them, forcompanies (managers) to become resilient to climate change and natural disaster risk in
the future78〉 http://www.climatewise.org.uk/issue-three/〉 http://www.climatewise.org.uk/

Activities Report
Tokio Marine & Nichido submits an annual activity report based on ClimateWise Principles
to ClimateWise (Secretariat: United Kingdom).
〉

Activity Report(1.2MB)

Ministry of the Environment Principles for Financial Action towards a
Sustainable Society (Principles for Financial Action for the 21st Century)

Based on a suggestion from the Ministry of the Environment's Central Environment Council
Expert Committee on Environment and Finance, the Principles for Financial Action for the
21st Century were compiled in 2011 by Japan's Environmental Financial Action Principles
Drafting Committee, which featured the participation of a wide range of financial
institutions, with the aim of broadening the circle of initiatives for environmental financing.
The Principles for Financial Action are aimed at enabling domestic financial institutions topromote optimal initiatives in their main businesses for addressing a host of issues they
face directly such as environmental, social and governance issues. Under theseprinciples, financial institutions seek to unify directions with such international initiatives as
UNEP FI and PRI and fulfil their necessary responsibilities and roles for the formation of asustainable society based on their concerns about the future of the earth.
Within Tokio Marine Group, Tokio Marine & Nichido is actively participating as a member ofthe drafting committee and the following seven other Group companies have agreed with
the intent of and signed the Principles.
Tokio Marine & Nichido
Tokio Marine & Nichido Life
Nisshin Fire & Marine Insurance
Tokio Marine Millea SAST Insurance
Tokio Marine Asset Management
Tokio Marine Capital
Tokio Marine Property Investment Management79

In fiscal 2014, Tokio Marine & Nichido and Tokio Marine & Nichido Life participated in theinitiatives of the Insurance Business Working Group.
At the Ordinary Meeting of the Principles for Financial Action convened on March 11, 2015,
earthquake and earthquake-induced tsunami risk research (industry-academia
collaboration) carried out by Tokio Marine & Nichido and Tohoku University was selected
as a Good Practice (insurance category).
In the future as well, Tokio Marine Group will continue to promote initiatives toward theformation of a sustainable society.
〉Principles for Financial Action for the 21st Century

Ministry of the Environment Eco-First System

Eco-First is a system under which companies pledge to the Ministry of Environment thatthey will proactively undertake initiatives for protecting the environment that include
adopting global warming countermeasures and waste and recycling measures. Under thesystem, the ministry certifies those companies (top-notch companies within the industry)that “carry out visionary and unique business activities that lead the industry” inenvironmental fields.
In 2008 Tokio Marine & Nichido was certified as an Eco-First company. This was inrecognition of initiatives aimed at protecting the earth's environment and preventing global
warming through the insurance business. These include “offering environment-conscious
insurance with the participation of customers through Web Clauses” and “research
centered on industry-academia collaboration that focuses on the impact of climate change
on major natural disasters.” In fiscal 2014, Tokio Marine & Nichido obtained recertification
based on a new agreement. Going forward, Tokio Marine & Nichido will continue topromote initiatives for preventing global warming as an Eco-First company.
〉 Eco-First system (in Japanese)80Endorsement of the Ministry of the Environment's “Fun to Share” Climate
Change Campaign

Tokio Marine & Nichido has endorsed Fun to Share, a climate change campaign launchedby the Ministry of the Environment.
The Ministry of the Environment has been undertaking the Fun to Share climate change
campaign since March 2014. By sharing with all citizens information, technologies andknowledge leading to the creation of an enriched low-carbon society, the campaign aims
to not only to foster interest in and a sense of crisis about global warming concerns but toalso to create opportunities for linking companies, organizations, communities and citizens
and realize Japan's first “Lifestyle Innovation,” in which Japan can take pride, throughout
the world. The company endorses the purport of this campaign and is actively promoting
initiatives toward the realization of a low-carbon society.
〉 Fun to Share (in Japanese)

Green Purchasing Network
The Green Purchasing Network was established in 1996 as a facilitative network and an
information-disseminating organization of companies, government agencies and nongovernment organizations leading the way in green purchasing. The network was
established based on the recognition that green purchasing plays a crucial role in theformation of markets for environment-friendly products and represents an extremely
effective means of promoting the development of environment-friendly products throughmarkets and by extension for building a sustainable society.
As a member of the Green Purchasing Network, Tokio Marine & Nichido promotes
initiatives for green purchasing.
〉Green Purchasing Network (in Japanese)81Sustainability Report 2015

Governance82

GovernanceTo earn the trust of all people and society and achieve sustained growth, Tokio Marine
Group must raise the quality of initiatives for “business strategies,” “governance” and“social responsibility” and build a structure for highly sound and transparent management
as a global insurance group.
Tokio Marine Group will raise the level of stakeholder trust and fulfill its social responsibility
by making qualitative improvements to corporate governance, compliance and risk-based
management (ERM: enterprise risk management) from the perspective of strengthening
global-based operations and management.
Tokio Marine Holdings has formulated the “Fundamental Corporate Governance Policy”
and appropriately exercises control over its Group companies. In accordance with the“Basic Policies for Internal Controls,” Tokio Marine Holdings has appropriately establishedand operates an internal control system for management control of Group companies aswell as compliance and risk management and strives for the appropriate operation of thissystem for further development as a corporate group possessing profitability, growthpotential and soundness.
Through the application of its Corporate Philosophy, Tokio Marine Group strives tocontribute to the sustainable development of society while perpetually raising the Group’s
corporate value. Based on this thinking, we formulated the “Tokio Marine Group CSR
Charter” as action guidelines for all employees and are working to respect and promote
the recognition of human rights among stakeholders and in our value chain.
83

Corporate Governance 》

Internal Control 》

We formulated the Tokio Marine Holdings

The Tokio Marine Group’s internal control

Fundamental Corporate Governance Policy.

initiatives are introduced.

Respect for Human Rights 》

CSR in the Value Chain 》

In implementing our Corporate Philosophy,

We are executing environmental, social andwe have formulated the Tokio Marine Group

governance (ESG) initiatives that are

CSR Charter as principles of conduct

integrated into our value chain. In terms ofrequired from the perspective of social

respect for human rights, in particular, we

responsibility, and we strive to respect andstrive to respect and promote the recognition

promote the recognition of human rights forof human rights within the value chain based

stakeholders.

on the Tokio Marine Group CSR Charter.

84

Corporate Governance
Tokio Marine Holdings, Inc. (“the Company”) is committed to the continuous enhancementof corporate value by fulfilling its responsibilities to shareholders, customers, society,employees and other stakeholders as set forth in the “Tokio Marine Group Corporate
Philosophy”. For this purpose, the Company hereby establishes a sound and transparent
corporate governance system and, as a holding company, recognizes the importance ofappropriate control over its Group companies and has formulated the “Tokio Marine
Holdings Fundamental Corporate Governance Policy” based on Japan’s Corporate
Governance Code.
〉 Tokio Marine Holdings Fundamental Corporate Governance Policy

Overview of the Corporate Governance System of Tokio Marine Holdings

Rights of Shareholders and Securing Fairness
The Company shall maintain an environment in which voting rights at General Meetings of85

Shareholders can be appropriately executed. Specific initiatives include issuing the Noticeof Convocation well in advance of the meeting, scheduling the meeting on days that are
not crowded with the shareholder meetings of other companies, and using a website thatallows shareholders to exercise their voting rights via the Internet. In addition, theCompany shall handle the exercise of voting rights in a fair manner, based on the type andnumber of shares held.
Business-related equities are implemented by a portion of the Company’s businesssubsidiaries (companies at which the Company directly holds a majority of voting rights)
with the intent of strengthening transaction relationships, held with the intent to improve
corporate value of the Group. However, the Company will continue to improve its capital toitems that are not easily affected by fluctuations in share price, and from the viewpoint of
improving capital efficiency, continue to work to reduce the total amount.

Appropriate Cooperation with Stakeholders Other Than Shareholders
The Company shall define the “Tokio Marine Group Corporate Philosophy” and respond to
the trust of shareholders through global business expansion that incorporates profitability,
growth and soundness, providing safety and security to customers and establishing a
corporate environment that encourages creativity from employees. Through contributing
to the development of society on a wide scale, the Company shall work to perpetually
improve its corporate value.

Appropriate Information Disclosure and Securing of Transparency
The Company shall define the “Tokio Marine Group Basic Policies for Disclosure”, and withthe aim of securing transparency and fairness in management, shall disclose appropriate
information at the appropriate time regarding financial information such as businessresults, etc., corporate principles and non-financial information such as business plans.

Responsibilities of the Board of Directors, etc.
The Company’s management organization aims to raise the effectiveness of audits andsurveillance by having managers who execute business duties fulfill their responsibilities
to provide explanations to Outside Directors and Outside Audit & Supervisory Board
Members (collectively, “Outside Officers”) at meetings of the Board of Directors and otheropportunities.
86

Moreover, the Company has set up the Nomination Committee and the Compensation
Committee, which consist mainly of Outside Directors, to raise the transparency of theprocesses for selecting as well as determining compensation for Directors, Executive
Officers and Audit & Supervisory Board Members of the Company and principal businesssubsidiaries. The Company believes this is the optimal system at the present time.

1. Directors and the Board of Directors
The Board of Directors is responsible for decisions on important matters relating to the
execution of the Company’s business, supervising the performance of individual Directors
and establishing an effective internal control system. In addition, as the Board of Directorsof a holding company, the board is responsible for determining mid-to-long-term businessstrategies and various basic business policies such as the Basic Policies for Internal
Controls for Tokio Marine Group.
The Company shall define Rules of the Board of Directors, and define the content ofsignificant business execution to be determined by the Board of Directors. The Company
shall entrust decision-making to Executive Officers of matters that do not require decisions
to be made by the Board of Directors.
The Company shall have approximately 10 Directors, with a maximum of 15 set by the
Articles of Incorporation. As a general rule, the Company shall have at least three Outside
Directors. In addition, Directors are appointed for a term of office of one year and may be
re-appointed. As of March 31, 2015, the Company had 10 Directors, of whom three were
Outside Directors.

2. Audit & Supervisory Board Members and the Audit & Supervisory Board
Audit & Supervisory Board Members, as an independent body entrusted by shareholders,
audit the performance of Directors, with the aim of ensuring sound and fair management
and accountability. Audit & Supervisory Board Members shall endeavor to conduct a highquality audit in accordance with the regulations of the Audit & Supervisory Board, auditing
standards, auditing policies and auditing plans determined by the Audit & Supervisory
Board.
The Company shall have approximately five Audit & Supervisory Board Members, with amaximum of six set by the Articles of Incorporation. As a general rule, a majority shall be
Outside Audit & Supervisory Board Members. As of March 31, 2015, the Company had
five Audit & Supervisory Board Members, of whom three were Outside Audit &Supervisory Board Members.
87

3. Outside Officers
The presence of Outside Directors ensures effective supervision of director performance by
the Board of Directors. In addition, Outside Directors are management experts who
provide advice to the Board of Directors on issues including Company management, thus
ensuring an organization that enables appropriate decisions on important matters relating
to the execution of the Company’s business.
The presence of Outside Audit & Supervisory Board Members creates an auditingorganization with an independent and objective perspective. In addition, it enhances theeffectiveness of the Audit & Supervisory Board and ensures an organization that maintains
sound, transparent management.
An Outside officer for whom none of the following is applicable may be selected to ensure
his or her perspective isindependent of the Company.
(1) A manager, former manager, employee or former employee of the Company(2) A manager or employee of a company with which the Company has significant
transactions (or has had in the recent past)(3) A person related to a Director or Audit & Supervisory Board Member of the Company(4) A person in an advisory role who has been receiving a large sum, or has received in
the recent past, of compensation from the Company other than due to performanceof duties as Director or Audit & Supervisory Board Member
The Company currently has three Outside Directors and three Outside Audit & Supervisory
Board Members. With reference to the above criteria*, the Company has been able todetermine their independence from it and has therefore filed declarations naming all six ofthem as independent directors/auditors as prescribed by the Tokyo Stock Exchange.

* Group companies conduct insurance-related transactions with certain companies at which Outside Officers
formerly served. However, these transactions constitute less than one percent of consolidated ordinary
income.

88

Concurrent Posts, Attendance and Other Information for Outside Officers (As of
July 2015)
Outside Directors
Name

Tenure*1

Concurrent Posts and Other
Information

Reason for
Appointment

AttendanceExpected tofulfill his
supervisory
functionsbased on his
insight as acompany
manager,acquiredthrough many
years ofexperience in a
management
role.

Attended 8 of
the 12
meetings ofthe Board of
Directors infiscal 2014
(including 8 of
the 10 regularmeetings ofthe Board of
Directors).

Expected tofulfill his
supervisory
functionsbased on his
insight as acompany
manager,acquiredthrough many
years ofexperience in a
management
role.

Attended 11 of
the 12
meetings ofthe Board of
Directors infiscal 2014
(including 9 of
the 10 regularmeetings ofthe Board of
Directors).

Senior Advisor, Honorary
Chairman, Nippon Steel &Sumitomo Metal Corporation
Director, Japan Post
Holdings Co., Ltd. (Outside
Director)
Director, Development Bankof Japan Inc. (Outside
Director)
Akio
Mimura5 years

Director, Innovation Network
Corporation of Japan(Outside Director)
Director, Nisshin Seifun
Group Inc. (Outside
Director)
Chairman, The Japan
Chamber of Commerce andIndustry
Chairman, The Tokyo
Chamber of Commerce andIndustry

Senior Corporate Advisor,
Mitsubishi Corporation

Mikio
Sasaki

Director, Mitsubishi Motors
Corporation (Outside
Director)
4 years

Director, Mitsubishi Electric
Corporation (Outside
Director)
Director, Mitsubishi ResearchInstitute, Inc. (Outside
Director)

89

Name

MasakoEgawa*2

Tenure*1

Concurrent Posts and Other
Information

Director, Mitsui Fudosan Co.,
Ltd. (Outside Director)-

Director, Asahi Glass
Company, Limited (Outside
Director)

Reason for
Appointment

AttendanceExpected tofulfill her
supervisory
functionsbased on her
insight as a
specialist in
businessmanagement,
acquiredthrough many
years ofexperience atfinancial
institutions,-involvement inacademic
activities
related tocorporate
governance,andexperience at
The Universityof Tokyo as an
Executive Vice
President.

*1 Tenure as of the close of the Ordinary General Meeting of Shareholders convened on June 29,
2015*2 Because Ms. Masako Egawa was newly appointed at the Ordinary General Meeting of Shareholders
convened on June 29, 2015, her tenure and attendance are not presented.

90

Outside Audit & Supervisory Board Members
Name

Yuko
KawamotoAkinari
Horii

Tenure*1

9 years

4 years

Concurrent Posts and Other
Information

Professor, Graduate Schoolof Finance, Accounting andLaw, Waseda University
Director, Mitsubishi UFJ
Financial Group, Inc. (Nonmanagement Director)

Director and Special Advisor of
The Canon Institute for Global
Studies

Reason for
Appointment

AttendanceExpected tofulfill her audit
functionsbased on her
insight intobusinessmanagement
acquiredthrough many
years ofexperience asa consultant
andinvolvement inacademic
activities.

Attended 9 of
the 12
meetings ofthe Board of
Directors(including 8 of
the 10 regularmeetings ofthe Board of
Directors) and
9 of the 11
meetings of
the Audit &Supervisory
Board in fiscal
2014.

Expected tofulfill his audit
functionsbased on his
insightacquiredthrough many
years ofexperience in
his role as an

Attended all 12
meetings ofthe Board of
Directors andall 11 meetingsof the Audit &Supervisory

executive or
regularemployee of
the Bank ofJapan.

AkihiroWani

1 yearAttorney-at-law

Expected tofulfill his audit
functionsbased on his
insight as a
specialist in
corporate legal
affairs
acquiredthrough many
years ofexperience as
an attorney-atlaw.

Board in fiscal
2014.

Attended all 8
meetings ofthe Board of
Directors andall 9 meetingsof the Audit &Supervisory
Board held in
fiscal 2014
after his
appointment.

91

*1 Tenure as of the close of the Ordinary General Meeting of Shareholders convened on June 29, 2015

4. Nomination Committee and Compensation Committee
The Company has established the Nomination Committee and the Compensation
Committee, which consist mainly of Outside Directors, to raise the transparency of theprocesses for selecting as well as determining compensation for Directors, Audit &Supervisory Board Members and Executive Officers of the Company and principal
business subsidiaries.
TheNomination Committee reports to the Board of Directors. It deliberates on therequirements for and the appointment and dismissal of candidate Directors, Audit &Supervisory Board Members, and Executive Officers of the Company and principal
business subsidiaries.
The Compensation Committee reports to the Board of Directors. Its duties include
deliberating on the compensation system and evaluating the performance of Directors andExecutive Officers of the Company and principal business subsidiaries.
The Nomination Committee and the Compensation Committee generally consist of
approximately five members each. As a general rule, a majority of the members of eachcommittee are selected from outside of the Company, and the chairman of eachcommittee is one of the outside members.

5. Policies for Determining the Method for Calculating Compensation for
Directors, Audit & Supervisory Board Members and Executive Officers
Basic policies for determining compensation for Directors and Audit & Supervisory Board
Members of the Company and its principal Group companies are as follows:
Ensure “transparency,” “fairness” and “objectivity” regarding compensation for Directors,
Audit & Supervisory Board Members and Executive Officers;
Strengthen incentives for improving the business performance of the Company byintroducing a performance-linked compensation system;
Enhance accountability through sharing returns with shareholders by introducing acompensation system linked to meeting the Company’s business results indices basedon the management strategy and Company share price; andFully implement a performance-based pay system through processes designed toobjectively evaluate individual performance of Directors (Full-Time) and Executive
Officers with respect to management objectives.

92

In order to determine the level of compensation for Directors, Audit & Supervisory Board
Members and Executive Officers, the Company shall set the standard of compensation foreach position, depending on the responsibilities of Directors, Audit & Supervisory Board
Members and Executive Officers, and take the business performance of the Company andthe level of compensation of other companies into consideration.
Based on ability to meet business results indices, etc., defined by the management
strategy, evaluations on business results shall be made on a yearly basis at the Company
and principal business subsidiaries, and the results of such evaluations will beincorporated into compensation for Directors, Audit & Supervisory Board Members andExecutive Officers of the Company and the relevant business subsidiaries.

6. Compensation System for Directors, Audit & Supervisory Board Members
and Executive Officers of Tokio Marine Group
Compensation for Directors (Full-Time) and Executive Officers consists of three elements:
fixed compensation, bonuses related to the business performance of the Company andthe performance of the individual, and stock options. Compensation for Directors (PartTime) consists of two elements: fixed compensation and stock options. Compensation for
Audit & Supervisory Board Members consists of one element: fixed compensation. The
compensation system for Directors, Audit & Supervisory Board Members and Executive
Officers of the Company’s principal business subsidiaries shall generally be identical tothat applied to Directors, Audit & Supervisory Board Members and Executive Officers of
the Company.
The Board of Directors makes decisions regarding the above compensation system basedon reports from the Compensation Committee.

93

Total Compensation for Directors and Audit & Supervisory Board Members for Fiscal 2014

Position

Total
Compensation(Millions ofyen)

Breakdown of Compensation(Millions of yen)
Monetary
compensation

Stock options

Number of
Directors andAudit &
Supervisory
Board
Members

Directors(excluding
OutsideDirectors)

305

256

49

9

Audit &
Supervisory
Board Members(excluding
Outside Audit &Supervisory
Board
Members)

72

72

—

3

Outside Officers

60

54

5

7

Total Compensation for Directors and Audit & Supervisory Board Members
Exceeding ¥100 Million on a Consolidated Basis in Fiscal 2014
Breakdown of Compensation(Millions of yen)
Name

Position

Company

Monetary
compensati
on

Stock
options51

9Director

Tokio Marine
Holdings,
Inc.

Director

Tokio Marine& Nichido
Fire
Insurance
Co., Ltd.

45

9

Director

Tokio Marine
Holdings,
Inc.

59

11

Director

Tokio Marine& Nichido
Fire
Insurance
Co., Ltd.

Shuzo Sumi

Tsuyoshi
NaganoTotal
Compensat
ion on a
Consolidated
Basis(Millions of
yen)

116

134
52

11
94

Conversation with Shareholders
1. System for Promoting Constructive Conversation with Shareholders
The Company shall establish Executive Officers in charge of business execution to
conduct overall management for conversations with shareholders and establish an IR
department to plan and implement these activities. Toward conversations withshareholders such as earnings announcements and presentation meetings for investors,
etc., the IR department shall work with other relevant departments to provide accurate andtruthful information to shareholders.

2. Methods to Communication with Shareholders
Taking into account shareholding conditions and the views of shareholders, etc., theCompany shall work to provide various methods to communicate with shareholders.
Specific measures such as the following are handled primarily by the President and othersenior management and Directors.
Individual interviews with shareholders and investors
IR presentations for institutional investors, conference calls for the announcement ofquarterly results
Individual investor presentations held in each region of Japan for individual investors

3. Feedback of Shareholder Opinions to Management
The Company shall strive to share opinions and matters of concern obtained fromconversations with shareholders and investors through semiannual reports tomanagement and other methods.

4. Management of Insider Information
The Company, pursuant to its “Insider Trading Prevention Regulations”, shall exercise theutmost care with regard to unpublicized information and shall have conversations withshareholders without utilizing any significant unpublicized information.
〉

Stakeholder Engagement (Engagement with shareholders and investors)

95

Internal Control
Tokio Marine Holdings (“the Company”) has formulated “Basic Policies for Internal
Controls”. In accordance with these policies, the Company has established an internal
control system for the entire Tokio Marine Group that encompasses structures for
management control, compliance, risk management, customer protection, response toanti-social forces and internal auditing of Group companies. The Company employs thissystem to ensure proper operations while raising corporate value. Additionally, theCompany monitors the status and practical application of its internal control system once
every year. The Board of Directors confirms the details of the monitoring based on
deliberations at the Internal Control Committee. In addition, the Company continuallystrengthens and improves its internal control system in light of the results of thismonitoring.

Compliance》

Risk Management》

Tokio Marine Group makes thorough efforts

To ensure financial soundness andfor observing applicable laws, rules andappropriateness of business operations,

regulations and internal regulations andTokio Marine Group has identified the

conducting fair and equitable businessvarious risks surrounding it in an overall

activities within social norms.

fashion and implements appropriate risk
management corresponding to the nature,status and other attributes of the risks.

Information Security》

Information Disclosure》

In compliance with the Personal Information

We work to enhance our fair and easy-to-

Protection Law and relevant guidelines, theunderstand disclosure to ensure that eachcompanies of Tokio Marine Group establish

stakeholder accurately and quickly

internal regulations, undertake employee

understands Tokyo Marine Group’s current

education and monitoring and carry out

circumstances and future businessthorough information management.

development.

96Internal Control System
Tokio Marine Group’s Internal Control System

Basic Policies for Internal Controls
System for ensuring proper operations within the Tokio Marine Group
System for ensuring the execution of professional duties in accordance with applicable laws, regulations
and the Articles of Incorporation
System for risk management
System for ensuring efficient execution of professional duties
Matters concerning support personnel to the Audit & Supervisory Board Members
System of reporting to the Audit & Supervisory Board Members
97

Other systems for ensuring effective audits by the Audit & Supervisory Board Members〉Internal Audit System
In Tokio Marine Group, internal audits are executed with the aim of effectively achieving
the Group’s management targets by ensuring that internal audits covering the full scope ofoperations performed in its business do not simply identify and indicate problems in theinternal office processes but also assess the internal controls and propose measures for
improvements. Within Tokio Marine Holdings and insurance group companies, eachcompany has its own internal audit department that performs appropriate internal audits
mainly on risk management and compliance, which are the pillars of internal controls, inaccordance with the type and level of risks.
The results of these internal audits are reported to the respective Board of Directors ofeach member company of the Group and the Internal Audit Department of Tokio Marine
Holdings. If any serious issue is found in the audit results, it is reported to the Board of
Directors of Tokio Marine Holdings as well.
The Internal Audit Department of Tokio Marine Holdings performs monitoring of the state ofinternal auditing at Group companies to ascertain the actual situation of their auditing
systems while verifying suitability and effectiveness.

Consistent Internal Audit System within Tokio Marine GroupA set of unified Basic Policies for Internal Audits and Internal Audit Rules are applied to all internal audits thatare performed by internal audit departments of the Group companies in order to ensure consistent internal
auditing within Tokio Marine Group. In addition, priority issues and checking points on internal audits aredefined every year and internal audit plans of Group companies require the prior approval of Tokio Marine
Holdings. Through these approaches, Tokio Marine Holdings endeavors to enhance the consistency ofinternal auditing throughout the Group.

98Compliance
Tokio Marine Group, which places customer trust as the foundation of all its activities, isimplementing various compliance-related initiatives based on its belief that it is importantto thoroughly implement compliance through its day-to-day business, with employees andagents maintaining high ethical standards.

Tokio Marine Group Compliance System
Tokio Marine Group defines compliance as “observing applicable laws, rules andregulations and internal regulations and conducting fair and equitable business activities
within social norms” and thoroughly implements compliance in this manner.

Roles of Tokio Marine Holdings
To thoroughly implement compliance as a Group, the Company has formulated the Tokio
Marine Group Basic Policies for Compliance and the Tokio Marine Group Code of
Conduct (http://www.tokiomarinehd.com/en/company/internal/policy/conduct/index.html) The Group has also formulated measures and policies for the entire Group, including
Compliance Standards that stipulate such items as laws and regulations that arecommonly applicable within the entire Group.
Also, Tokio Marine Holdings has built a structure to ensure groupwide compliance by
periodically monitoring the status of compliance within the Group; receiving reports fromGroup companies on important matters; discussing these matters among the Board of
Directors, Management Meeting and the Internal Control Committee; and providing
guidance and advice about the activities of Group companies when necessary.

Roles of Group Companies
Group companies proactively undertake thorough compliance in accordance with the Tokio
Marine Group Basic Policies for Compliance.
Group companies have created compliance structures in a format suited to the content of
their respective businesses while reporting to Tokio Marine Holdings on the status of99

thorough compliance and important items concerning compliance.
Tokio Marine & Nichido has also established the Business Quality Committee, which has amajority of members from outside the company. This committee evaluates and makessuggestions from an external perspective on such matters as improvements in operations
based on customer feedback and the appropriateness of business operations inaccordance with the demands of society. Additionally, Tokio Marine & Nichido has also
appointed a Compliance Leader (CPL) in each sales department and branch to handle
compliance support and checking functions under the auspices of department and branch
general managers, who are responsible for compliance at their respective workplaces.
Tokio Marine & Nichido has also appointed a compliance key person in each damage
claims service department and service department who mainly handle compliancepromotion functions. It also has appointed a Compliance Officer (CPO) in businesssupport departments in each region. CPOs perform checking functions for complianceinitiatives at each department and branch. In this manner, Tokio Marine & Nichido has
firmly established a system for thorough compliance in all business operations.

Compliance System for Tokio Marine Group100

Declaration of Commitment to Compliance
Tokio Marine Group is committed to the continuous enhancement of its corporate value, with customer trust at
the base of all its activities. Strict compliance is at the heart of our Corporate Philosophy. The Tokio Marine
Group Code of Conduct is a compilation of important matters that must be strictly observed. We, the directors,
officers and employees of Tokio Marine Group companies, promise to prioritize compliance in the conduct ofbusiness activities in accordance with the Code of Conduct.
Tokio Marine Holding, Inc
President and CEO

Tokio Marine Group Code of Conduct (Outline)
The Tokio Marine Group Code of Conduct is a compilation of important matters to beadhered to from the perspective of compliance when the spirit of our Corporate Philosophy
is put into specific action and the Code is given the highest priority in carrying out all Tokio
Marine Group business activities.

〉

Tokio Marine Group Code of Conduct

Compliance Initiatives for Tokio Marine GroupTo thoroughly implement compliance as a Group, we have formulated the Tokio Marine
Group Basic Policies for Compliance, which prescribe the role of Tokio Marine Holdings101and Group companies, and the basic rationale regarding the implementation ofcompliance.

Organizational Framework
Tokio Marine Group has set up specialized departments for controlling internal complianceat each Group company. Group companies have established internal frameworks enablingorganized responses for compliance. The frameworks include compliance committees that
formulate compliance policies and measures according to the actual state of operations
and check on the state of compliance implementation while assigning compliance officers
and persons in charge of compliance to each department and branch office.

Compliance Manuals
Based on the Compliance Standards formulated by Tokio Marine Holdings, Tokio Marine
Holdings and Group companies have prepared their own compliance manuals by adding
items necessitated by their respective businesses and have made these manuals
available for the reference of directors, officers and employees.

Compliance Training
Tokio Marine Group nurtures an awareness of compliance while providing persons incharge of business operations with necessary knowledge about compliance throughtraining on laws, regulations and internal regulations with which directors, officers andemployees must comply.

Evaluation and Improvement Activities (Including Inspections andMonitoring)
Tokio Marine Group formulates a fiscal year action plan for enhancing structures forthorough compliance and prepares viable measures in accordance with the action plan.
Tokio Marine Group makes autonomous checks and also undertakes monitoring in
combination with internal audits to verify the effectiveness of these measures.

102Hotline System (Internal Whistleblower System)
In the event that an employee or member of management discovers an issue or potential
issue in compliance, Tokio Marine Group requires such person to immediately report andconsult on the issue through organizational channels based on the Tokio Marine Group
Compliance Standards. However, in the event that whistleblowing or consultation throughthe usual route of organizational channels is not appropriate, the Group has installed
hotlines as a system for handling reports and consultation from employees and the
management of Group companies. Also, the system enables reporting to Tokio Marine
Holdings’ auditors.
The Group keeps personal information on individuals making such reports strictly
confidential according to the Whistleblower Protection Act of Japan and ensures that suchindividuals are not put in a disadvantageous position.

Response to Anti-Social Forces
Tokio Marine Group has prescribed the basic policies concerning responses to anti-social
forces so that Group companies can resist anti-social forces and make concerted anduniform responses. Initiatives are being promoted based on the following basic concepts.
1. To ensure it consistently undertakes fair management and widely contributes to thedevelopment of society as a good corporate citizen, Tokio Marine Group shall sever
all relationships with anti-social forces and forcefully repudiate any illicit demands
made by them as a basic matter in the application of its Corporate Philosophy. In
association with lawyers, police and other professionals, it will respond to anti-social
forces in an uncompromising and organized manner.
2. Tokio Marine Group shall respond to anti-social forces based on the following
measures.
(1) Take action as a unified organization while ensuring the safety of directors,
officers and employees;(2) Contact relevant external institutions that specialize in such matters;(3) Sever all known relationships, including transactions, and repudiate any illicit
demands;(4) Take legal action at either the civil or criminal level for any contingency; and(5) Prohibit backroom deals and funding.
Taking into consideration the basic policies for responding to anti-social forces, Tokio

103

Marine Group shall promote initiatives that include setting up controlling departments,
establishing reporting and consultation rules and systems for when a problem occurs andimplementing training activities.

Management of Transactions Involving Conflicts of Interest
Tokio Marine Group has formulated Policies for Managing Transactions Involving Conflictsof Interest and through compliance with these policies by directors, officers andemployees works to manage conflict-of-interest transactions to ensure that clients'
interests are not unduly harmed.

Tokio Marine Group Policies for Managing Prevention of Transactions
Involving Conflicts of Interest (Summary)
1. Transactions Involving Conflicts of Interest"Transactions Involving Conflicts of Interest" shall be defined as any of the following
actions during the course of Tokio Marine Group's business activities.
(1) Transactions in which there is a potential conflict between the interest of a customer
and the interest of Tokio Marine Group(2) Transactions in which there is the potential for the interest of a customer to beharmed by the interest of another customer of Tokio Marine Group(3) Transactions involving the use of customer information held by Tokio Marine Group
without the consent of the customer (with the exception of transactions involving a
Purpose of Use specified beforehand in accordance with the Act on the Protectionof Personal Information in Japan or provisions of other laws and regulations
applicable to Tokio Marine Group)(4) Besides transactions specified in (1) to (3) above, transactions or other actions that
especially require management from the perspectives of protecting customers of
Tokio Marine Group and maintaining confidence in Tokio Marine Group
2. Structure for Managing Transactions Involving Conflicts of Interest
Tokio Marine Holdings, a holding company, uniformly controls matters concerning themanagement of conflict-of -interest transactions for Tokio Marine Group. To do so, Tokio
Marine Group has established a structure that includes setting up a department that
controls the managing of conflict-of-interest transactions at Group companies mentioned
below as it appropriately manages conflict-of-interest transactions.
104

(1) Tokio Marine Holdings, Inc.
(2) Tokio Marine & Nichido Fire Insurance Co., Ltd.
(3) Nisshin Fire & Marine Insurance Co., Ltd.
(4) E. design Insurance Co., Ltd.
(5) Tokio Marine & Nichido Life Insurance Co., Ltd.
3. Methods for Managing Transactions Involving Conflicts of Interest
Tokio Marine Group manages transactions involving conflicts of interest through thefollowing methods.
Tokio Marine Group companies shall report beforehand to Tokio Marine Holdings on any
intended transactions with a potential conflict of interest.
When Tokio Marine Holdings determines that such reported transactions will unduly
harm the interests of a customer or have the potential for such harm, it shall take action
using the methods below.
(1) A method that separates the department executing the relevant transaction andthe department executing other transactions with the customer involved in therelevant transaction(2) A method that changes the conditions or methods of the relevant transaction or ofother transactions with the customer involved in the relevant transaction(3) A method that properly discloses to the customer involved in the relevanttransaction that there is the potential that the customer's interests will be unduly
harmed along with the execution of the relevant transaction(4) A method that obtains the consent of the customer concerned for the use ofcustomer information held by Tokio Marine Holdings and Tokio Marine Group
companies along with the executing of the relevant transaction(5) A method that suspends the relevant transaction or other transactions with thecustomer involved in the relevant transaction(6) Any other method recognized by Tokio Marine Holdings as being necessary andappropriate
4. Verification of Management Structure for Transactions Involving Conflicts ofInterest
Tokio Marine Holdings shall periodically verify the appropriateness and effectiveness of
Tokio Marine Group's structure for managing conflict-of-interest transactions.

105

Risk Management
To ensure financial soundness and appropriateness of business operations, Tokio Marine
Group has identified the various risks surrounding it in an overall fashion and implements
appropriate risk management corresponding to the nature, status and other attributes of
the risks.

Enterprise Risk Management (ERM)
Tokio Marine Group has established a long-term vision of being “A global insurance groupthat delivers sustainable growth by providing safety and security to customers worldwide:
Our timeless endeavor to be a Good Company”. Toward the realization of this longterm
vision, our new Mid-Term Business Plan is positioned as a sustainable profit growth stage.
During this stage, we will continue to secure ROE exceeding our cost of capital ratio. Also,
instead of simply being satisfied with having done so, we intend to establish a footholdfrom which to achieve long-term growth and capital efficiency on a global level with theaim of sustainable profit growth. To underpin our management toward this objective, wewill promote a more robust enterprise risk management (ERM) framework.
Enterprise risk management (ERM) is a business management method for addressing all
aspects of decision-making in view of risks. In this framework, we aim to realize
sustainable growth in corporate value while firmly maintaining financial soundness bymaking decisions in light of the sufficiency of capital and profitability relative to risk.
In the new Mid-Term Business Plan, we place ERM at the core of the Group management
framework, and by using it in a more substantive manner, we aim to maintain financial
soundness while at the same time taking a balanced approach to enhancing ROE andachieving sustainable profit growth.
Specifically, we aim to expand profit in each business and redeploy capital and cash
generated through the reduction of business-related equities, which account for a large
portion of risk capital, and from control of natural catastrophe risks, to areas where we can
expect higher diversification effects and profitability, as well as to shareholder returns. In
this way, we strive to enhance the capital efficiency of the Group as a whole while
ensuring financial soundness. Through this cycle, the Group aims to increase adjusted
ROE to the target level identified in the new Mid-Term Business Plan.
106

Framework of the New Mid-Term Business Plan and Group Management

Enterprise Risk Management (ERM) Cycle
Tokio Marine Group has set a risk appetite framework that articulates a basic policy forrelevant risk taking and management to ensure expected returns. This framework is thestarting point for formulating business plans and allocating capital. We call this flow theEnterprise Risk Management (ERM) Cycle. This process helps to allocate capitaleffectively and efficiently with the objective of maintaining financial soundness together
with sustained expansion of profits and enhancement of capital efficiency.
For the first step of the ERM Cycle, each Group company formulates its business plans
based on the risk appetite framework.
Tokio Marine Holdings then gathers these business plans and takes an overall Group
perspective in assessing whether they maintain an appropriate balance between financial
soundness and profitability while achieving sustained growth. Specifically, issues
assessed include whether natural catastrophe risks are within the tolerable risk
parameters, and whether the Group’s overall profit and ROE are at the expected level,
among others. After scrutiny of risk profiles and business plans, we then make decisions
with regard to allocation of capital to each business segment.
107

Finally, the results of Group companies are reviewed annually and improvements are
made if necessary.

Tokio Marine Group’s Enterprise Risk Management (ERM) Cycle Overview

Initiatives to Enhance Profitability
Under its new Mid-Term Business Plan, Tokio Marine Group intends to improve the
combined ratio in the Group’s core domestic non-life insurance business while
concurrently working for profit growth in the domestic life and international insurance
businesses.
In addition, we intend to enhance capital efficiency and the stability of profits through108

certain measures including reducing the risks associated with business-related equities,
strengthening natural catastrophe risk management and diversifying our businesses.
We will continue our initiatives to support further improvement of overall Group profitability
by expanding our business globally, which will enhance risk diversification effects, and byachieving profit growth in every business segment.
From the perspective of capital management, we will work to enhance corporate value by
increasing capital efficiency while securing financial soundness through strict anddisciplined capital management.
At present, we consider an appropriate target level for our economic solvency ratio to beapproximately 130%. This is based on our calculation of the capital level that will enable
us to maintain AA (Aa) credit ratings withstanding once-in-a decade risk events and willallow business continuity under the stress scenario. We will work to enhance capitalefficiency by utilizing a capital buffer to invest in businesses for growth and additional risktaking, repurchase shares and prepare for regulatory changes and other significant
changes in the business environment.

Promoting Strong ERM (Disciplined Capital Management)

109

Initiatives to Maintain Financial Soundness
Aiming to maintain its solid credit ratings, Tokio Marine Group confirms that it ismaintaining financial soundness by verifying from various perspectives that its net asset
value is at a sufficient level for the risks it has assumed.
Specifically, Tokio Marine Group uses a statistical risk indicator called “value at risk” (VaR)
to quantify all potential financial losses and confirms that its net asset value is at a
sufficient level for the total amount of the risks it has assumed. In addition, we perform
stress tests using scenarios with low frequency but high severity in risk such as major
natural catastrophes and turmoil in the financial systems, which could have significant
impact when they occur.
At the start of the new Mid-Term Business Plan, we made revisions to our required capitalmodel such as measuring the loss-absorbing effect of tax effect accounting, appropriately
considering capital transferability and fungibility, advancing the investment risk
measurement method and introducing market consistent embedded value (MCEV). Under
the new required capital model, our economic solvency ratio (ESR) as of March 31, 2015
was 140%, indicating that once again we secured sufficient net asset value required for
AA (Aa) ratings.

Initiatives to Strengthen the Enterprise Risk Management (ERM) System
As the risks it assumes become more diversified, Tokio Marine Group strives to further
refine its enterprise risk management (ERM) system. Moreover, in the recent businessenvironment characterized by a sense of uncertainty and drastic change, we must
continually prepare for the emergence of new risk elements associated with thebusinesses we are in.
From this perspective, Tokio Marine Group is strengthening its ERM system. Specifically,
Tokio Marine Group is taking proactive steps to comprehensively assess every kind ofrisk, including emerging risks that result from environmental changes on a global scaleand other factors, and is strengthening the framework for an integrated management ofrisks involving not only quantitative elements such as economic loss and frequency, butalso qualitative elements such as business continuity and reputation.
Tokio Marine Group continues to strive for more accurate risk capital assessment byadvancing the assessment method for natural catastrophe risk and investment risk, which
represent major risks for the Group.

110

Risk Management
Risk Management System
To ensure financial soundness and appropriateness of business operations, Tokio Marine
Group has identified the various risks surrounding it in an overall fashion and implements
appropriate risk management corresponding to the nature, status and other attributes of
the risks.
The Company promotes the development and enhancement of the risk management
system for the entire Group in accordance with the “Tokio Marine Group’s Basic Policies
for Risk Management.” The Company also manages quantitative risks for the Group inorder to maintain credit ratings and to forestall bankruptcies in accordance with the “Tokio
Marine Group’s Basic Policies for Integrated Risk Management.”
Among the various risks, the Company recognizes that insurance underwriting risks andinvestment risks (together with core risks) must be managed as sources of earnings. The
Company therefore controls these risks considering the balance between risk and return.
The Company also identifies administrative risks, system risks and other associated risks(together with non-core risks) that arise from the Group’s business activities and strives toprevent the occurrence of or reduce these risks.
Group companies establish risk management policies in line with the “Tokio Marine
Group’s Basic Policies for Risk Management” and execute risk management
independently.
Through the above measures, the Company works to execute proper risk management
and ensure stable business operations of the entire Group.

111

Tokio Marine Group’s Risk Management System

112

Crisis Management System
Tokio Marine Group has established a crisis management system to minimize economic
losses and other impact incurred in an emergency and immediately restore ordinary
business operations.
The Company has formulated the “Tokio Marine Group Basic Policies for Crisis
Management” and the “Tokio Marine Group Crisis Management Manual” based on it andhas set forth the crisis management systems necessary for Group companies to carry out
their own roles.
Group companies formulate crisis management policies in line with the “Tokio Marine
Group Basic Policies for Crisis Management” to develop crisis management systems that
include establishing a department in charge of crisis management, decision-making
procedures for emergency situations and securing the chain of command. In addition todeveloping a crisis management system during normal conditions, the department incharge of crisis management plays the role of secretariat for response during emergency
situations, including reporting to the Company.
Consequently, when conditions that may develop into an emergency situation arise, theCompany has a system that determines whether these conditions correspond to an
emergency situation or not as required. The Company also has a decision-making
structure at Group companies so that the Company can properly instruct Group
companies and make sure that necessary actions as a Group can be made.

113

Tokio Marine Group’s Crisis Management System

Basic Policy for Responding to Disasters
In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine &Nichido has a crucial social mission of ensuring that it can continue its important business
operations as a non-life insurer such as receiving accident notices, paying on claims,
maturity refunds and other payables, and concluding policies in both the disaster-strickenarea and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic
Policies of the Business Continuity Plan for Disasters and formulated a BusinessContinuity Plan (BCP).
〉

Tokio Marine & Nichido’s Basic Policies of the Business Continuity Plan for
Disasters, abridged version (in Japanese) (115.2KB)

114

Basic Policies of the Business Continuity Plan for Disasters (Tokio Marine &Nichido)
1. Principles of employees’ conduct in times of disasters
The priority order for employees’ conduct in times of disasters is as follows.
Assure the safety of human life
Cooperate in securing the safety of local communities
Continue important operations (business continuity)
In other words, the principle of employees’ conduct is to give precedence to “assure thesafety of human life” and “cooperate in securing the safety of local communities” before
conduct related to “business continuity.”
2. Basic policy for business continuity
The following three business operations shall be regarded as important business
operations during a disaster, management resources (personnel, funds) shall betransferred as needed and top priority shall be given to the continuation of these importantbusiness operations.
Receiving of accident notices
Payment of claims, maturity refunds and other payables
Conclusion of insurance contracts〉

Tokio Marine & Nichido (Basic Policy for Responding to Disasters) (in Japanese)

Building a Structure for Paying Insurance Claims Benefits in the Event of aDisaster Striking the Tokyo Metropolitan Area
At Tokio Marine & Nichido, should the Head Office facilities in particular become unusable
because of a disaster such as a major earthquake striking the metropolitan area, a backup
office shall be established within the Kansai Backup Headquarters and claims payment
services shall be undertaken for earthquake claims cases, including for residential
earthquake insurance. Non-earthquake regular claims cases shall be allocated to andhandled by claims service bases throughout Japan.
If the metropolitan area is struck by the disaster, a Claims Service Headquarters would be
set up within the Head Office Disaster Response Headquarters. At the same time, asatellite office centering on the Claims Service Department in charge of Tokyo and Chiba,
Saitama and Kanagawa prefectures shall be set up and will accept support personnel fromthroughout Japan and provide claims services that include on-site claims assessments.
115

An infrastructure needed to provide claims services swiftly to the metropolitan area in theevent of a natural disaster has been built in advance in the locations where the backup
office and satellite office would be established. Also, we have established a scheme fordispatching support personnel as needed from branch offices across the entire company.
Based on the experience of the Great East Japan Earthquake and in keeping with the ideaof “desiring to be useful to customers precisely in their time of need,” in July 2013, Tokio
Marine & Nichido Life opened its “second business center” in an area (Osaka) that is
unlikely to suffer damage simultaneously should a disaster strike the Tokyo metropolitan
area. By opening this center, Tokio Marine & Nichido Life has established an east-west,
dual-base structure for its head office business operations such as the payment of
insurance claims.

Response to the Great East Japan Earthquake
Tokio Marine Group is utilizing the Group’s collective strengths to quickly make claims
payments and to rebuild the disaster-stricken areas.
〉 Response to the Great East Japan Earthquake

116

Information Security
The Internal Control Department of Tokio Marine Holdings supervises information security
for the entire Group as the controlling department while sections in charge of information
security have been established at each Group company. In this manner, the Group is
working to build an effective management structure for information security.

Initiatives for Information Security
We thoroughly adhere to information security management rules to prevent information
leakages. In particular, each Group company is adopting physical and technologicalsafety-control measures that include locking away customers' personal information andconfidential documents when not in use, placing restrictions on taking documents andother items outside the company, and using encryptions and setting passwords forelectronic information.
In fiscal 2010, Tokio Marine & Nichido introduced thin-client* terminals for its in-house
intranet. Thin-client terminals are not equipped with hard disks and information is centrally
managed and deployed from a server, which thereby further strengthens information
security.

* A method whereby the PC environment (client OS and applications) for each user is consolidated into andoperated by the server

Acquisition of External Certification
Tokio Marine Group has acquired external certification for information security that includes
the Privacy Mark and Information Security Management System (ISMS) certifications.
These achievements recognize the initiatives taken within the Group to protect personal
information. The Group intends to make continuous improvements and to strengthen
further its information security management structure.

Status of acquiring external certifications related to information security

117

Group Member Company

Certification Month and Year

Certification Acquired

Tokio Marine & Nichido
Communications

March 2006

ISMS

Tokio Marine & Nichido Systems

August 2006
December 2006

ISMS ITSMS*

Tokio Marine & Nichido Risk
Consulting

June 2007

Privacy Mark

Tokio Marine & Nichido Medical
Service(Health Promotion Dept.)

September 2007

ISMS

* Third-party certification system on operational management of IT services (ISO/IEC 20000)

Protection of Personal Information
In the area of personal information on customers, Tokio Marine Group has formulated andreleased the Tokio Marine Group Privacy Policy, which clarifies the Group policy for
dealing with such information. At the same time, each Group company formulates andreleases a policy of its own in accordance with the Privacy Policy.

Privacy Policy
Tokio Marine Group Privacy Policy
Tokio Marine Group is committed to the continuous enhancement of corporate value, with"customer trust at the foundation of all its activities." Guided by this Corporate Philosophy,
we, the Tokio Marine Group, shall comply with laws, rules, regulations and guidelines
related to the protection of personal information, appropriately manage personal
information as described below and implement other appropriate security measures for theprotection of personal information of our customers.
1. We shall acquire personal information of our customers in a manner that is both legal
and fair. Unless prescribed by law, rule or regulations, we shall notify or publicize thepurposes for using personal information of our customers and shall use suchinformation within these limits.
2. Unless prescribed by law, rule or regulations, we shall not provide personal118

information of our customers to third parties without prior consent of each suchcustomer.
3. We will strive to prevent the divulgence, destruction, impairment and unauthorizedaccess of personal information of our customers. When we contract out the
management of personal information of our customers to an outside service provider,
we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal
information we hold, we shall respond promptly in accordance with laws, rules andregulations. We also welcome comments and questions regarding the managementof personal information of our customers.
5. We shall provide comprehensive supervision, instructions and education to ouremployees who handle personal information of our customers to ensure that suchinformation is managed appropriately.
6. We will continue to revise and aim to improve our internal systems and procedures toprotect personal information of our customers.
〉 Tokio Marine Group (Privacy Policy)

119

Information Disclosure
We make every effort to disclose information about Tokio Marine Group's current financial
condition and future business development in a fair and understandable manner thatfacilitates precise and expeditious understanding for our investors and financial analysts.

Disclosure Policy of Tokio Marine GroupWe aim to disclose meaningful information regarding Tokio Marine Group that enhancesmanagement transparency and fairness in connection with our corporate social
responsibility.
1. Disclosure Policy
It is our policy to expeditiously disclose information in accordance with the Securities
Listing Regulations
stipulated by the Tokyo Stock Exchange. We strive for timely, accurate and fairdisclosure of other information that is relevant to our customers, shareholders andinvestors, representative offices and employees, as well as Japanese society atlarge.
2. Disclosure Methods
Disclosure pursuant to the Tokyo Stock Exchange rules, regulations and otherrequirements is made through the Timely Disclosure network, or TDnet, as well as
the press and other appropriate means. We subsequently post disclosed informationon our website. Other disclosure is made in a manner appropriate to the content of
the relevant information.
3. Disclaimer
Disclosure made based on this Disclosure Policy is intended to accurately,
expeditiously and fairly inform the public regarding Tokio Marine Group's activities
and is not intended to constitute an investment offer or solicitation.
Adopted on November 30, 2004
Revised on July 5, 2007
Revised on July 1, 2008
Revised on September 29, 2010120

Disclosure Materials
Tokio Marine Holdings and its domestic insurance business companies prepare and strive
to enhance the content of disclosure materials.
〉 Tokio Marine Holdings Integrated Annual Report 2015

WebsitePlease refer to the following for information disclosure concerning Tokio Marine Holdings
and each insurance business company.
〉

Tokio Marine Holdings〉 Tokio Marine & Nichido Fire Insurance〉 Nissin Fire & Marine Insurance (in Japanese)〉 E. design Insurance (in Japanese)〉 Tokio Marine & Nichido Life Insurance (in Japanese)〉 Tokio Marine Millea SAST Insurance (in Japanese)〉 Tokio Marine West SAST Insurance (in Japanese)

Rating Information
Please refer below for rating information for Tokio Marine Group companies〉 Rating Information (in Japanese)121Respect for Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine GroupCSR Charter as principles of conduct required from the perspective of social responsibility
and we strive to respect and promote the recognition of human rights for stakeholders.

Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine GroupCSR Charter as principles of conduct required from the perspective of social responsibility
and we strive to respect and promote the recognition of human rights for all people,
including customers, shareholders/investors, insurance agents, business partners,
employees and local communities/society.
Tokio Marine Holdings supports and respects the Universal Declaration of Human Rights,
the OECD Guidelines for Multinational Enterprises, the ILO Core Labour Standards, theUN Guiding Principles on Business and Human Rights (Ruggie Framework) and ISO
26000, and has signed the United Nations Global Compact.
Tokio Marine Group sufficiently understands international action principles and guidelines
concerning human rights and participates in and contributes to initiatives concerning social
responsibility, and by doing so, fulfills its role toward realizing a sustainable society.

Tokio Marine Group CSR Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its
Corporate Philosophy to achieve sustainable growth together with the development of society in accordancewith the following principles:
Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights for all people.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training
and education of our employees.
We respect the right to privacy and strive to enforce this right through the management of personal
information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes
important matters given the highest priority in our day-to-day business. Under the code,
directors, officers and employees conduct fair and equitable business activities in122conformity with laws and social norms and the Group undertakes equitable businessactivities. We established the Tokio Marine Global HR Policy as a universal philosophy
and concept for human resources management to be shared in respective countries andregions worldwide.

Tokio Marine Group Code of Conduct <Scope of application: Tokio Marine Group directors, officers
and employees of Tokio Marine Group companies (includes dispatched employees)>(excerpt)
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of Tokio
Marine Group shall take necessary measures in accordance with internal rules, which include investigating
the facts, formulating countermeasures, submitting reports to supervisory authorities, taking disciplinary
measures against the involved parties and formulating measures to prevent recurrences.
Respect for Human Rights
We shall respect the human rights of our customers, directors, officers, employees and all other people.
Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on the grounds ofgender, age, profession, nationality, race, thought, creed, religion, social status or birth as well as any act
constituting an infringement of human rights should never be tolerated.
Anti-harassment
Sexual or any other kind of harassment or intimidation should never be tolerated.
Private Information
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy,
we shall safeguard private information, including customers' information, and we shall not use suchinformation except on an as-needed basis to carry out our business operations in order to avoid any breachof privacy.

Tokio Marine Global HR Policy
Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential tohire and nurture diverse personnel, regardless of nationality, age and gender, at each Group company inrespective countries and regions worldwide and develop an environment in which employees can fully exert
their capabilities.
In December 2010, we established the Tokio Marine Global HR Policy as a universal philosophy and concept
for human resources management to be shared in respective countries and regions worldwide. We areworking to share the thinking and values of 1) "human resources being our largest assets," 2) "respect
diversity" and 3) "provision of fair and equal opportunities" and will promote various personnel affairs
measures, including employee training and support.
We believe that our people are the most important contributor to our company's success. We aim to attract
and retain the best talent in every aspect of our business.
We value diversity and inclusion as we strive for global excellence, and we work hard to create a businessenvironment where our people can achieve their full potential.
123We have a transparent relationship with our people. For those who have both a passion and a challenging
spirit, we encourage career development and personal growth.

Management Stance concerning Respect for Human Rights andVarious Initiatives
Tokio Marine Holdings regularly carries out monitoring of initiatives for human rights,
compliance and risk management in the business operations of Group companies. At thesame time, Group companies are implementing various initiatives related to respect forhuman rights.

Respect for Human Rights within the Group
Every year, each member company of Tokio Marine Group holds human rights training in
the workplace, in which all employees and other co-workers take part to build a vibrantcorporate culture without discrimination or harassment. In addition, in working to achieve
more comfortable workplaces, the Group established a consultation service (hotline),
which is staffed by internal and external specialists.
At Tokio Marine & Nichido, a dedicated department (Human Rights Enlightenment Office,Human Resources Planning Department) formulates Basic Policies and Measures
Concerning Human Rights every year and is implementing measures concerning humanrights in all departments.

(Principal Initiatives)
Human Rights Training (target: training attended by all employees), fair hiring selection, realization ofinternal normalization
Promotion of employment of persons with disabilities, prevention of and education on sexual harassmentand other types of harassment and appropriate responses to harassment execution of daily business
operations with an awareness of humen rights〉 CSR Performance Data (Human rights training participation rate, etc.)

Respect for Human Rights in the Value Chain
Tokio Marine & Nichido issues the Principle of Transactions for business partners
124

(suppliers and subcontractors) from the perspective of social responsibility. The Principleof Transactions requests that business partners promote initiatives that encompass
human rights as well as “compliance with laws, regulations and social norms,” “promoting
fair and honest transactions,” “thorough information management,” and “consideration for
the environment.”〉 CSR in the Value Chain

Respect for Human Rights in Sustainable Investment and Financing
Giving consideration to environment, social and governance (ESG) issues in investment
and financing is becoming increasingly important from the perspective of improving longterm risk/return. Tokio Marine & Nichido places great importance on the social role andresponsibilities that the insurance industry is expected to fulfill, and in June 2012 signed
as a drafting member the Principles for Sustainable Insurance (PSI) advocated by theUnited Nations Environment Programme Finance Initiative (UNEP FI).
In April 2011, Tokio Marine Asset Management signed the United Nations-supported
Principles for Responsible Investment (PRI) initiative, accepting these principles as an
asset management company. As an insurance firm that has taken ESG issues into
account in its insurance underwriting, investment analysis and other actions, Tokio Marine& Nichido signed the PRI in August 2012. Through PRI and PSI related activities, Tokio
Marine Group is strengthening its initiatives for human rights in investments and financing.
〉 Sustainable Investment and Financing

125

CSR in the Value Chain
Tokio Marine Group defines the value chain as shown in the chart below. Primarily throughTokio Marine & Nichido, the Group is executing environment, social and governance(ESG) initiatives that are integrated into the value chain. In terms of respect for humanrights, in particular, we strive to respect and promote the recognition of human rights
within the value chain based on the Tokio Marine Group CSR Charter.
Tokio Marine Group’s Value Chain
Value chain

Corresponding SC guideline* category

Manufacture of media used for sale of products
and services, IT systems, consulting, audits andoffice supplies(Category 1) Purchased goods and services

Construction, maintenance and management ofoffice buildings(Category 2) Capital goods

Petroleum refining and distribution, electric power
providers(Category 3) Fuel and energy related activities notincluded in Scope 1 or 2

Delivery companies(Category 4) Transportation and delivery(upstream)

Waste disposal operators(Category 5) Waste generated in businesses

Trains, buses, taxis and accommodations(Category 6) Business travel

Trains, buses(Category 7) Employee commuting

Delivery companies(Category 9) Transportation and delivery(downstream)

Agencies, waste disposal operators(Category 14) Franchises

Investment destination(Category 15) Investments* Basic Guidelines on Accounting for Greenhouse Gas Emissions Throughout the Supply Chain, Ministry of
the Environment (MOE) and Ministry of Economy, Trade and Industry (METI)

Value Chain Management
In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social
responsibility and achieving sustainable development together with its business partners
and at raising customer protection and convenience and assuring the soundness andappropriateness of its business.
126

Fulfilling Social Responsibilities Together with Business Partners
To implement ESG initiatives that are integrated into the value chain, Tokio Marine
Holdings aims to have Tokio Marine Group and business partners fulfill their social
responsibility and achieve sustainable development together. In working to realize thisobjective, Tokio Marine & Nichido formulated the Principle of Transactions, which outlines
the items that should be followed in terms of conducting transactions, and is applying thisacross its Group. Tokio Marine & Nichido issues the Principle of Transactions to such
Group business partners as suppliers and subcontractors and requests that thesebusiness partners promote initiatives for “compliance with laws, regulations and social
norms,” “promoting fair and honest transactions,” “thorough information management,”
and “consideration for the environment.”
Through a questionnaire that is given once per year, Tokio Marine & Nichido questions
suppliers and subcontractors about the implementation of the contents of the Principle ofTransactions. The results of the questionnaire are compiled and are reflected in the next
fiscal year’s action plan for the value chain.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims to realize
sustainable development with business partners (purchasers and consignees) and to fulfill its social
responsibilities.
1．Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country and area
when conducting transactions. We make every effort to reject relationships with anti-social forces and any
undue claims from them.
2．Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based oncomprehensive consideration of compliance with laws, regulations and social norms, business conditions,reliability, environmental activities, quality and prices of products, services and certainty of delivery period,
among others.

127

3．Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of informationacquired through business partners.
4． Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on the environment(purchase of green products) and works in cooperation with business partners to promote the creation of arecycling-oriented society.
5． Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust through frequent
communication with domestic and overseas business partners and mutually gaining a deeper understanding.

Policies for Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing
Management in order to protect customers, enhance convenience and ensure thesoundness and appropriateness of its operations in the event of outsourcing a portion or
all of its operations.
Based on these policies, Tokio Marine & Nichido selects its contractors according to theStandard for Selecting Outsourcing Contractors and the Information Security Management
System Standard. At the same time, each year the company conducts investigations of
the actual status of outsourcing contractors based on the Regulations Related to
Outsourcing Contractor Management, which stipulate the management system foroutsourcing contractors, and makes improvements when inadequacies are discovered.
In the future as well, Tokio Marine Group will promote initiatives integrated into the value
chain together with its business partners.

128

Sustainability Report 2015

Core Theme 1:
Providing Safety and Security

129

Core Theme 1: Providing Safety and Security

The world is now facing various social issues, inflicted by frequent large-scale natural
disasters, demographic shifts, income disparities, poverty and technological innovation. In
Japan as well, issues are becoming prevalent also in relation with technological innovation
as well as community resiliency (disaster prevention and mitigation) and the country’s
declining birthrate and aging population. These issues may induce drastic changes in risks
surrounding the insurance business.
Tokio Marine Group regards these changing risks also as opportunities. Accordingly, we
have selected “Providing Safety and Security” as one of our three CSR core themes andare making efforts toward a safe, secure and sustainable future throughout our entire
business operations from providing products and services to undertaking corporate
citizenship activities.

130For example, “Responding to climate change and natural disaster risk,” one of Tokio
Marine Group’s CSR material issues included in the said theme, also comprises a major
management issue that the global insurance industry must address in the medium-to-longterm. Through industry-academia collaboration with The University of Tokyo, Nagoya
University, Kyoto University and Tohoku University, Tokio Marine Group engages in
research on climate change and natural disaster risk in an effort to gain deeper scientificinsight into disaster prevention and mitigation and to raise the sophistication of measuringmethods through risk modelling to ascertain risk volume in even greater detail (riskresearch). We aim to ensure a stable supply of products and services based on theoutcomes of these efforts and are providing disaster risk solutions to society by leveraging
the knowledge and data we have accumulated through industry-academia collaborationand through our insurance business. We believe that in addition to providing products andservices in developed countries it is also important to disseminate the ideas of an
insurance mechanism and risk management practices in developing countries and regions
particularly vulnerable to the impact of climate change in accordance with the Sendai
Framework for Disaster Risk Reduction 2015-2030, which provides new world guidelines
for disaster risk reduction.
Tokio Marine Group also promotes delivery of safety and security through its products andservices. Examples include One Day Auto Insurance to contribute to traffic safety; living
benefit products in the field of health and aging population; and weather insurance andmicroinsurance, which help resolve poverty issues.
In addition, Tokio Marine Group engages in sustainable investment and financing
operations, and in order to provide safety and security to customers, promotes quality
improvement and enhances its response to customer feedback.
Employees of Tokio Marine Group provide ongoing support for recovery from the Great
East Japan Earthquake based on their renewed determination to “never forget the event at
any cost and continue to do whatever we can do even in any small way.” They also takean active role in local community and social contribution activities with a focus on safety
and security, including Disaster Prevention Lessons to be held at elementary schools andthe Pink Ribbon Movement for raising the breast cancer examination rate, and arecontributing to the safety and security of local communities.

131Examples of CSR approach (Providing Safety and Security)

Risks and Opportunities Associated with Climate Change
Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and othernatural disasters caused by climate change. The insurance business has a close relationship with weather
disasters and therefore risks such as the following are possible.
Growth in the number of insured contingencies and insurance claims payment amounts due to an increase
in weather disaster risk.
A sharp rise in reinsurance premiums due to increases in large-scale weather disasters.
Worsening fund position due to an increase in insurance claims payment amounts resulting from weather
disasters.
Risk of discontinuation of business due to the impact of weather disasters on buildings, IT facilities andother facilities.
Risk of impacts from weather disasters in countries and regions throughout the world along with growth inthe overseas insurance business.
In 2007, the Intergovernmental Panel on Climate Change (IPCC), which collects scientific research into132

climate change, was awarded the Nobel Peace Prize for its contributions to raising recognition of climatechange. Established in 1988, the IPCC presents the current state, causes, impact, adaptation measures andmitigation measures concerning climate change through means such as assessment reports. In its “Special
Report on Managing the Risks of Extreme Events and Disasters to Advance Climate Change Adaptation”
issued in 2012, the IPCC supplemented previous research with an appeal to the importance of adaptationand disaster risk management with respect to climate change.
The IPCC Fifth Assessment Report announced in September 2013 provided, in addition to the topics
discussed in past reports, a more detailed quantitative assessment of impacts on food and incomes andmade an appeal to government decision-makers. The Working Group II Report states that besides river
overflows and coastal region seawater immersion that causes flooding, the increases in the severity andfrequency of extreme weather disasters are conspicuous risk factors at the global level. In view of this, thereport cited insurance systems as one of the economic sectors affected by these risk factors.
Although weather phenomena are natural occurrences that are beyond our control, it is possible to prepare
ourselves and adopt measures against the increasing risks of weather disasters. Tokio Marine Group regards
these evolving risks as opportunities and aims to promote risk-based management to maintain a soundfinancial base and to provide protection to customers and society by offering appropriate insurance products
and risk management services. We are promoting the following specific measures as activities for creating
opportunities.
Promoting research on weather disaster risk through industry-academia collaboration with universities,
including The University of Tokyo, Nagoya University and Kyoto University, etc.
Establishing investment funds for facilities for renewable energy such as solar power and providing related
insurance consulting services.
Providing insurance so that persons engaged in agriculture can make preparations against extreme weather
in developing countries and regions.

 Research on Climate Change and Natural Disaster Risk
 Providing Safety and Security through Products and Services
 Sustainable Investment and Financing
 Customers’ Safety and Security
 Local Community and Social Contribution Activities Leading to Safety and Security

133

Research on Climate Change and Natural Disaster Risk
With a view toward ensuring a stable supply of products and services in the future, Tokio
Marine Group has been actively engaged in research on risks concerning climate change
and natural disasters through industry-academia collaboration and promotes thedevelopment and the provision of products and services tailored to these new risks.

Climate Change and Weather Disaster Risk
By matching future climate forecasts and other meteorological risk assessment approaches
to a base of conventional risk assessment approaches, Tokio Marine Group is aiming tocreate a more advanced approach to climate change and weather disaster risk
assessment.

Development of Products and Services for Adapting to Climate Change
Climate change due to global warming and other factors is considered to possibly bringabout major changes in the frequency and scale of weather disasters in the future. As
such, basing analyses only on past statistical data may prevent appropriate risk
assessment and significantly impact the calculation of insurance premiums and the ability
to pay insurance claims in the event of a serious disaster. In response, Tokio Marine
Group is leveraging climate models that forecast future climate change through computer
simulations, and is advancing research into future natural disaster risks in collaboration
with universities engaging in leading-edge research in this area. Currently, Tokio Marine
Group is undertaking joint research respectively with the Atmosphere and Ocean
Research Institute at The University of Tokyo, the Hydrospheric Atmospheric ResearchCenter at Nagoya University, and the Graduate School of Engineering and the Disaster
Prevention Research Institute at Kyoto University. We will further contribute to society by
utilizing our research results to develop and provide products and services and todisseminate relevant information to the public.

134

Typhoon simulation model
Source: Hydrospheric Atmospheric Research Center, Nagoya University

Joint Research with The University of Tokyo: Forecasting Future
Changes in Typhoons Using Climate Model Data
The Atmosphere and Ocean Research Institute at The University of Tokyo has been
conducting research into climate change and other climate systems using an integrated
analysis of observation data and results of simulations based on climate models.
Professor Masahide Kimoto and other researchers from the university have contributed
as lead authors to the creation of the IPCC assessment reports, which are a compilationof the latest findings on climate change, and The University of Tokyo has received
acclaim from around the world for the widely used research results.
Tokio Marine & Nichido and the Tokio Marine Research Institute are undertaking joint
research with The University of Tokyo to develop a novel stochastic typhoon model that
estimates future changes in typhoons. The charts below show estimates of futurechanges in typhoons based on climate change forecast data from institutions worldwide,using the jointly developed stochastic typhoon model. In the chart showing warming
differentials in typhoon generation and tracks, blue represents locations where typhoons
will decrease in the future, and red represents locations where they will increase. In thechart showing the warming differential of central atmospheric pressure (i.e., strength),
blue represents locations where central atmospheric pressure will decrease in the future.
These analyses indicate the possibility that future typhoons will take more eastward
tracks and will become stronger.
In fiscal 2015, we plan to advance our research to explore how global warming willchange ocean areas where the strongest typhoons occur and how this will affect Japanin the future. We will also proceed with our ongoing, joint efforts with the Japan
Meteorological Agency to formulate short-term change forecasts. We will disseminate
our findings in these research projects throughout Japan and overseas by means ofpresentations at academic conferences and research papers. As many aspects of futurechanges in typhoon patterns and other weather disasters remain unknown, researchers
all over the world are engaged in ongoing research. Tokio Marine & Nichido and the135Tokio Marine Research Institute keep a wide-ranging eye on these research activities toadvance our investigation and research into climate change.

Joint Research with Nagoya University: Typhoon and Heavy Rain
Simulation Using High Spatial Resolution Models
An accurate understanding of problems surrounding environmental changes in thehydrosphere and atmosphere calls for research from an integrated perspective involving
physics, chemistry, biology and other sciences. Nagoya University has established the136Hydrospheric Atmospheric Research Center to conduct diversified research into theprocesses in water cycle systems. As part of this research, Nagoya University Professor
Kazuhisa Tsuboki has developed a numerical model able to perform detailed, highresolution simulation of clouds and precipitation, and is advancing research into thestructure and mechanisms of heavy rain, typhoons, tornadoes and other phenomena.
In cooperation with Nagoya University, Tokio Marine & Nichido and the Tokio Marine
Research Institute are performing detailed analyses of how climate phenomenon suchas typhoons, “bomb” cyclones and localized torrential downpours are changing alongwith climate change as part of efforts to promote research on future natural disaster risk,
with particular focus on changes in precipitation amounts.
In 2011, Typhoon No. 12 brought torrential rains and caused enormous damage in the
Kinki region. The charts below show the results using Nagoya University’s high spatial
resolution model to simulate rainfall. The chart on the left is a simulation using the highspatial resolution model and the chart on the right shows the actual observed rainfall
amounts. The results show that the simulations using the high spatial resolution modelrecreate the actual typhoon accurately. The results also reveal that global warming in
the future will likely cause an increase in rainfall amounts during torrential rains. We willcontinue to promote research on how precipitation volume will be affected if global
warming proceeds in the future.

Joint Research with Kyoto University on Assessment of Water Disaster
Risk under Future Climate Conditions
The Graduate School of Engineering and the Disaster Prevention Research Institute at
Kyoto University have top-class researchers in the area of water disaster risk, including
137

Professor Eiichi Nakakita and Professor Yasuto Tachikawa. The Institute has developed
a river flow volume model for Japan’s rivers, using physical principles to simulate andforecast river flow volume following rain.
In 2012, Tokio Marine & Nichido and the Tokio Marine Research Institute launched joint
research with Kyoto University into the assessment of water disaster risk under futureclimate conditions and are developing methods for the quantitative assessment of theflood risk of rivers. This will enable more accurate quantitative assessment of water
disaster risk under future climatic conditions. In achieving this, we will combine theresults of this research with the know-how for estimating precipitation volume under
future climate conditions, which has been gained through joint research with Nagoya
University begun in 2007.
In fiscal 2014, we focused our research on the Yodogawa River flooding risk. Based on
the results of this research, we have confirmed that future global warming will cause: 1)
an increase in rainfall and a subsequent rise in river flow volume; and 2) an expansion of
the water-immersed surface areas and a deepening of water immersion if a flood occurs
in the Yodogawa River downstream basin. The left chart below shows immersed areas
assuming a case in which the 1959 Isewan Typhoon, known for its devastating damage,strikes the Kansai region and causes a flood in the Yodogawa River downstream basin.
The right chart shows immersed areas of another hypothetical case, in which a typhoon,
becoming stronger than the Isewan Typhoon due to global warming, strikes the Kansai
region and causes flooding in the same downstream basin. In the future, we will expand
the scope of rivers covered by our research from those in Japan to rivers overseas andprogress with research that assumes possible future worst-case scenarios.

138

Academic Conference Presentations of Research Results
We have presented the results of the above joint research at the Meteorological Societyof Japan (twice per year) and at the Japan Society of Hydrology and Water Resources(once per year).
Since fiscal 2008, we have been continually announcing the results of joint research withThe University of Tokyo and Nagoya University at the Meteorological Society of Japan.
Since fiscal 2013, we have been announcing the results of joint research with Kyoto
University and Nagoya University at the Japan Society of Hydrology and Water
Resources.
The Asia Oceania Geosciences Society (AOGS), established to promote geosciences in
the Asia-Oceania region, held its annual convention in 2014 in Sapporo. At theconvention, we presented the results of our ongoing joint research on water disaster risk
with Nagoya University and Kyoto University, respectively.

 Meteorological Society of Japan presentation (in Japanese) (1.2MB) Japan Society of Hydrology and Water Resources presentation (in Japanese) (493.8KB)

Takashi Nagano, Chief Researcher
The Tokio Marine Research Institute
Although research on global warming has been undertaken around the world, its climate effects remain
largely unknown, and we have not been able to fully clarify its impact on natural disaster risk.
Nevertheless, advancements in meteorology as well as in technology have enabled us to gain a better
understanding of the state of global warming and its impact on society. With this gradual progress, I intend
to continue my study on global warming and contribute to society by giving thought to what we can do andputting ideas into practice.

Earthquake and Tsunami Risk
In recent years, low-frequency major earthquakes have inflicted serious damage aroundthe world, as seen in the earthquakes in Chile and Northern Sumatra, the earthquake and139

tsunami in the Indian Ocean, the Great Sichuan Earthquake and the Great East Japan
Earthquake. Against this background, Tokio Marine Group brings together the expertiseand data gained through its casualty insurance and risk consulting businesses to advanceinitiatives leading to the safety and security of society.

Earthquake and Tsunami Risk Research in Collaboration with theInternational Research Institute of Disaster Science at Tohoku University

Image of a tsunami simulation model
Source: IRIDeS, Tohoku University

 Endowed Research Division,
IRIDeS, Tohoku University

In July 2011, Tokio Marine & Nichido concluded an industry-academia collaborative
agreement with Tohoku University and began research and development and humanresource development initiatives in disaster science. The initiatives drew upon Tohoku
University’s knowledge and data concerning tsunami risk assessment and other areas ofdisaster science, and Tokio Marine & Nichido’s knowledge and data concerning
earthquake and tsunami risk accumulated through its insurance business.
In April 2012, an endowed research division named the Earthquake Induced Tsunami
Risk Evaluation Field (Tokio Marine & Nichido) was established within the International
Research Institute of Disaster Science (IRIDeS) at Tohoku University. This laboratory
performs risk assessment research on earthquakes and tsunamis; analyzes tsunamis(wave height distribution, arrival time and other aspects) following major past earthquakes
such as the Great East Japan Earthquake; researches more reliable damage estimates140

(simulations) that take into consideration vulnerabilities and disaster readiness capabilities
in society both in Japan and overseas as well as researches tsunami risk assessment
methods that factor in the probability of occurrence; researches tsunami evacuation(provides basic information for disaster mitigation planning of coastal areas andcooperates in formulating disaster evacuation plans of regional municipal bodies); andpromotes disaster prevention education and awareness activities (activities fordisseminating information and providing recommendations for raising disaster readinessand mitigation for society as a whole). Additionally, this laboratory announces researchoutcomes at academic conferences in Japan and overseas and performs risk assessment
studies on major disasters that have occurred overseas.

Summary of Activities in Fiscal 2014
Areas of research
1. Research into earthquake and tsunami risk assessment(1) Research into damage to buildings from tsunami(2) Research into damage to marine vessels from tsunami(3) Research into stochastic evaluation of tsunami hazards(4) Research into stochastic tsunami risk assessment incorporating uncertainties
2. Research into tsunami evacuation(1) Planning, surveying and verification of tsunami evacuation training(2) Cooperation in drafting of tsunami evacuation plans(3) Participation in the “Kakeagare! Japan” tsunami disaster mitigation action program for protecting
people’s lives and the earth ~ Reconstruction Agency’s “New Tohoku-led model program”
3. Activities concerning disaster readiness education and awareness(1) Disaster prevention and mitigation education (Shichigo junior high school, Sendai city; Hashikami
elementary school, Kesennuma city; Kesennuma junior high school; others)(2) Counsel and editorial supervision for Tokio Marine & Nichido’s “For Tomorrow’s Smiles: Disaster
Readiness and Mitigation Information Website”(3) Supervision of educational materials for Tokio Marine & Nichido’s Disaster Prevention Lessons(4) Instruction for disaster research by high school students(5) Development of “disaster readiness awareness goods”

141Disaster Prevention Lessons in Kesennuma

Disaster Prevention Lessons in Hawaii

4. Dissemination of information and other activities(1) Academic conference presentations of research outcomes
Seven presentations at international academic conferences
Ten presentations at academic conferences in Japan(2) Disseminating information overseas(3) Disseminating information at public forum events at the Third United Nations World Conference on
Disaster Risk Reduction(4) Flood risk assessment in Jakarta, Indonesia, in 2013(5) Survey of disaster region following Typhoon Haiyan in the Philippines in 2013

* Research into earthquake remains and methods of passing information to future generations was completed
in fiscal 2012.

Presenting Research Outcomes at the Third United Nations World Conference
on Disaster Risk Reduction
At the Third United Nations World Conference on Disaster Risk Reduction held in March
2015 in Sendai, IRIDeS of Tohoku University and Tokio Marine & Nichido hosted a public
form event, “Tohoku University and Tokio Marine & Nichido: Industry-Academia
Collaborative Research Presentation – Tsunami risk researches and educational activities
for disaster prevention.”With about 100 participants, the event started off with opening remarks and a lecture byProfessor and IRIDeS Director Fumihiko Imamura, followed by presentations by Associate
Professor Anawat Suppasri, Research Associate Yo Fukutani, Research Associate Mari
Yasuda and Research Associate Yoshi Abe, respectively. Topics covered by thesepresentations were the development of stochastic methods for tsunami risk assessment;
creation of tsunami fragility curves; outcomes of research in collaboration with regional142

municipal bodies on tsunami evacuation; as well as educational and enlightenment
activities for disaster prevention to help reduce disaster risk.
From Tokio Marine & Nichido, General Manager Masaaki Nagamura of the Corporate
Planning Department shared examples of industry-academia collaboration, indicating thesignificance and outlook of such collaborative efforts. The forum event concluded withclosing remarks by Shuzo Sumi, Chairman of the Board of Tokio Marine & Nichido, whostressed the need for creating a safe, secure and resilient future through industrygovernment-academia collaboration.
Working with Tohoku University, Tokio Marine & Nichido will continue to forge ahead with
its initiatives for improving global resiliency.

 IRIDeS Endowed Research Division “Earthquake Induced Tsunami Risk Evaluation Field(Tokio Marine & Nichido)” – Tsunami risk researches and educational activities fordisaster prevention – (in Japanese)

Fumihiko Imamura, Professor
Director of IRIDeS, Tohoku University
Building systematic mechanisms and approaches to earthquake and tsunami risk assessment allows morereliable risk projections. We intend to use these estimates as a basis for developing disaster mitigationplans for coastal areas and help create a safer and more secure society. Tsunami risk, in particular,
represents a new field that has not been explored in the past, and the research results will be very
valuable for both Japan and other countries. We plan to conduct risk assessment in and outside Japan tosupport systematic, precautionary disaster prevention and mitigation. Moving one step further, we also aim
to build a system of disaster avoidance, which focuses on minimizing disaster damage by hedging risks.

143

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information
WebsiteIn March 2013, which marked two years since the Great East Japan Earthquake, Tokio
Marine & Nichido launched the “For Tomorrow’s Smiles: Disaster Readiness and
Mitigation Information Website” with the aim of contributing to the creation of a secure andsafe society and providing an opportunity for people to think about disaster readiness andmitigation in their homes.
Utilizing knowledge obtained from joint research through industry-academia cooperation
with IRIDeS at Tohoku University, this site uses illustrations, comics and games to offer
easily understood explanations of the mechanisms behind “earthquakes, tsunamis,
typhoons, tornadoes, torrential downpours and heavy snowfalls” as well as the necessary
preparations to make beforehand.
In August 2014, we opened another page on the topic of infectious diseases, which could
be a matter of concern after a major disaster. The page has been created under thesupervision of researchers of the Disaster Medical Science Division, Tohoku University,
specializing in the field of disaster-related infectious disease.
We will continue to disseminate useful information through this website on an as neededbasis.

 For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (inJapanese)

Clear File Folder for Disaster Prevention

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As a result of its joint research with IRIDeS at Tohoku University, Tokio Marine & Nichido
has created the Clear File Folder for Disaster Prevention, which lists emergency goods
households should have on hand at all times and specific measures to take in the event ofan earthquake or tsunami. The folder is available in three versions, Earthquake, Tsunami
and Emergency Goods, and is useful for keeping important documents in case of adisaster. These file folders are distributed at the company’s events during Disaster
Prevention Lessons conducted by employee and agent volunteers and in marketing
operations as novelty goods to customers, thereby offering ideas of disaster prevention
measures that combine the latest knowledge of a university research institute and an
insurance company to the public in an easy-to-understand manner.

Providing Recommendations
Tokio Marine Group coordinates with insurance companies worldwide to conduct surveys
and research into climate change and natural disaster risk and to provide
recommendations aimed at reducing and mitigating the risks placed on economic andsocial life.
ClimateWise Thought Leadership Series: “The role of insurers in strengthening
business resilience to climate risk”
Tokio Marine & Nichido is the only insurance firm in Asia participating in the U.K.-based
ClimateWise climate change initiative.
Tokio Marine & Nichido (Chairman at the time Kunio Ishihara), drawing on the experiencesof insurance firms following the Great East Japan Earthquake and the flooding in Thailand,
put forth a proposal in February 2013 entitled “The role of insurers in strengthening
business resilience to climate risk” as an article in the Thought Leadership Series (i.e., aproposal to strengthen the role of the insurance industry with respect to climate changerisk) under ClimateWise. Specifically, the recommendation stated that “advance
preparation of business continuity planning (BCP) that factors in supply chain risks, alongwith rapid business recovery planning, are important in creating resilience against futureclimate change and natural catastrophe risk; as such, companies (and managers) should
leverage the knowledge of insurance companies in addressing these.” ClimateWise Thought Leadership
145The Geneva Association: Extreme Events and Climate Risk Working Group*
Tokio Marine & Nichido participates in The Geneva Association’s Extreme Events andClimate Risk (EE+CR) Working Group. In collaboration with insurance firms and otherparticipants worldwide, the company is surveying and researching the impacts of climatechange and natural disaster risks on the insurance business, economies and society.
As one of the EE+CR Working Group’s initiatives, Tokio Marine & Nichido cooperated froman insurance industry standpoint on the creation of the United Nations’ “Global
Assessment Report on Disaster Risk Reduction 2013,” and within that white paper
released “Contribution of the Insurance Industry in Lessening Disaster Risk: Case Study
Collection” (May 2013), a report corroborating statements concerning the role of insurance
in lessening risk. In the report, Tokio Marine & Nichido assisted with sections concerning
the Great East Japan Earthquake.

* The Climate Change and Insurance (CC+I) Working Group, which was launched in May 2008, changed its
name to the Climate Risks and Insurance (CR+I) Working Group in May 2011. The name CR+I Working
Group was changed to Extreme Events and Climate Risk (EE+CR) Working Group in May 2014.

Fifth Climate Risk and Insurance Seminar

Fifth Climate Risk and Insurance Seminar: Lessons Learned from the Events of 11
March 2011
Working in collaboration with The Geneva Association’s secretariat, in October 2013 Tokio
Marine & Nichido held The Geneva Association’s “Fifth Climate Risk and Insurance
Seminar” in Sendai, where it welcomed Margareta Wahlström, United Nations Special
Representative of the Secretary-General for Disaster Risk Reduction. At the opening of
the conference, Shuzo Sumi, Vice Chairman of The Geneva Association and Chairman of
the Board of Tokio Marine & Nichido, greeted the audience as representative of the hostcountry. In his address, he noted: “Society’s appraisal of the role of insurance rose inJapan on the occasion of the earthquake. In March 2015, the United Nations World
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Conference on Disaster Risk Reduction will be held in Sendai. I believe the insurance
industry can contribute to the world more than ever before in the field of disasterreadiness. I am hoping for spirited discussions toward the building of a resilient society.”
The seminar featured the participation of approximately 60 persons that included experts
from the United Nations, the World Bank, the Japanese government and the insurance
industry, as well as scientists. From Tokio Marine Group, Managing Director Harutoshi
Tagaya of the Tokio Marine Research Institute and Tokio Marine & Nichido Corporate
Planning Department General Manager Masaaki Nagamura participated as speakers andshared and discussed the latest findings. Professor Fumihiko Imamura of IRIDeS, Tohoku
University, which is a partner in the Tokio Marine Group’s industry-academia collaborative
research, presented the latest findings on seismology and tsunami science. A tour of anarea devastated by the earthquake was also held with the cooperation of Tohoku
University.

 Lessons learned from the events of 11 March 2011: A Geneva Association conference
review (9.8MB)

Public Forum Event at the Third United Nations World Conference on Disaster Risk
Reduction: “Insurance as contributors to problem solving and impact reduction”
Working again in collaboration with The Geneva Association’s secretariat, on March 16,
2015 Tokio Marine & Nichido held The Geneva Association’s Public Forum Event,“Insurance as contributors to problem solving and impact reduction,” at the Third United
Nations World Conference on Disaster Risk Reduction held in Sendai, and invited
Margareta Wahlström, United Nations Special Representative of the Secretary-General for
Disaster Risk Reduction. The event became a multi-stakeholder meeting, in which about
120 researchers, NPO members and people from the insurance industry across the world
participated.
At the opening of the conference, Shuzo Sumi, session host and Chairman of the Board of
Tokio Marine & Nichido, greeted the audience, signifying to the world the ever importantrole of insurance in solving issues and reducing impactｓ. The keynote speech was given
by United Nations Special Representative for Disaster Risk Reduction Margareta
Wahlström.
On March 17, Chairman Sumi and Anna Maria D’Hulster, Secretary General of The
Geneva Association, along with other members, met with United Nations Special
Representative for Disaster Risk Reduction Margareta Wahlström. During the meeting,147

they reported to her the outcomes of discussions the previous afternoon and confirmedthat the insurance industry will continue work together with the United Nations and otherorganizations under the new disaster risk prevention framework and contribute to ensuring
disaster readiness around the world.

United Nations Special Representative for Disaster Risk Reduction Margareta Wahlström and Chairman Sumi
joining hands to promote the increased role of insurance

 Insurance as contributors to problem solving and impact reduction: A Geneva
Association conference review (1.3MB)

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Providing Safety and Security through Products andServices
Through our core businesses, we deliver new value that ensures the safety and security ofsociety against risks that have become increasingly diversified and complex along with thetimes. The following sections provide examples of our initiatives related to respective
social issues.

Disaster Traffic Safety In responding to natural disaster risk, Tokio

By providing insurance products andMarine Group delivers safety and security toservices, Tokio Marine Group helps toits customers and local communities by

increase preparedness against automobile-enhancing its insurance coverage andrelated risk and prevent and reduce traffic

providing a diverse range of products andaccidents.

services including support for early recovery.

Health and Aging Population 

Poverty 

Tokio Marine Group delivers security to

Tokio Marine Group leverages its wealth ofcustomers by offering insurance products

knowledge accumulated in the insurance

tailored to changes in the social environment

business to contribute to resolving poverty

and customer needs and through cancer

issues.

awareness activities and consultation
services by healthcare specialists.

Other Tokio Marine Group responds to diversifying
customer needs by combining the abilities of
its Group companies to provide new
products and services that anticipate thechanging times and extend beyond theframework of existing insurance products
and services.

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DisasterIn responding to natural disaster risk, Tokio Marine Group delivers safety and security toeveryone and to society by enhancing its insurance coverage and providing a diverse
range of products and services including support for early recovery.

Participation in the World Bank’s Pacific Disaster Risk Financing
Pilot Program
Since January 2013, Tokio Marine & Nichido has been participating in the Pacific Disaster
Risk Financing Pilot Program implemented by the World Bank in cooperation with theJapanese government as an international contribution initiative in the field of disasterreadiness and mitigation. This project marked its third year from November 2014.
Background to creation of the Pacific Disaster Risk Financing Pilot Program
At the Japan-Pacific Islands Forum Summit Meeting (also known as the Pacific Islands
Summit) held in May 2012, the Japanese government announced the creation of an
insurance scheme for natural disasters in Pacific island nations as a part of Japan’sinternational cooperation in the field of disaster readiness, and subsequently created thePacific Disaster Risk Financing Pilot Program in collaboration with island nations’governments, the World Bank and private insurance companies.
Overview of the Program
Operated as a Public-Private Partnership (PPP), the program consists of natural disaster
derivatives as support measures for disaster readiness and mitigation in Pacific island
nations*1.
*1 The program targets five countries, namely the Republic of Vanuatu, Independent State of Samoa,
Kingdom of Tonga, Republic of the Marshall Islands and the Cook Islands.

1. Underwriting scheme during the third year of the pilot period (from November
2014)(1) Derivative contracts between island nations and the International
Development Association (IDA)
Each island nation has concluded a natural disaster derivative contract
with the IDA, a member of the World Bank Group, as a risk hedge
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against large-scale natural disasters (earthquakes, tsunamis andtropical cyclones).
(2) Derivative contracts between IDA and insurance companies
The IDA has concluded derivative contracts under the same conditionsas (1) above, with five private insurance companies.

2. Underwriting conditions during the third year of the pilot period (from November
2014)
Commitment period: November 1, 2014 to October 31, 2015
Notional amount (total): USD41.6 million (approximately 4.4 billion yen)
(Underwriting by five private insurance companies)
Trigger: In the event that an island country incurs economic losses (model
losses) in excess of assumptions*2 as a result of natural disasters(earthquakes, tsunamis and tropical cyclones), insurance companies shall
pay to the government of the island nation, via IDA, a previously establishedcompensation value.
*2 Conditions differ for each target nation.

Through the underwriting of natural disaster derivatives, Tokio Marine Group supports theefforts of Pacific island nations with regard to natural disasters, thereby contributing to thecreation of safe, secure and sustainable “good societies.”151

Offering a New Rider for Auto Insurance in Case of Total Vehicle
Loss from Earthquake, Volcanic Eruption or Tsunami

Based on experience gained from the Great East Japan Earthquake, Tokio Marine &Nichido sells a rider for auto insurance to ensure a means of transportation that isessential in the daily lives of customers affected by an earthquake, a volcanic eruption or atsunami. This new rider offers a lump-sum claim payment for total vehicle loss caused byan earthquake, a volcanic eruption or a tsunami.
In order to enable swift payment of claims in the event of a major earthquake, insured
vehicles that have been completely written off will automatically receive a uniform amountof 500,000 yen regardless of their value (or an amount that is equal to the vehicle value if
it is below 500,000 yen).

 Tokio Marine & Nichido: Auto Insurance (in Japanese)

Sale of Earthquake Business Interruption Insurance Coverage ofSuper Business Insurance
In January 2013, Tokio Marine & Nichido fully revised its Super Business Insurance, acomprehensive insurance product aimed at small and medium-sized businesses andlaunched Earthquake Business Interruption Insurance Coverage, a product that offers
compensation for damage from business interruption following a major earthquake.
More specifically, this coverage provides compensation for losses from complete
suspension of business operations due to workplace damage, stoppages of electricity, gasor water service, or other causes following an earthquake with an observed seismic
intensity of 6 or higher on the Japan Meteorological Agency's scale.

* The product may not be available to workplaces in some locations.

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Through this insurance, small and medium-sized business operators can cover the
expenses required for business restoration in the event of a major earthquake.

 Tokio Marine & Nichido: Super Business Insurance (in Japanese)

Early Disaster Recovery Support Service through a Tie-Up with
BELFOR
Following the Great East Japan Earthquake, there has been a growing recognition of theneed to consider both “local recovery strategies” as well as “substitution strategies” andpromote essential countermeasures to ensure business continuation. With “local recovery
strategies,” in particular, it is necessary to consider beforehand the methods for quick
restoration of business. Tokio Marine & Nichido has formed a partnership with BELFOR(Japan) Co., Ltd., a company possessing highly specialized technologies in the disasterrecovery support field, and has been providing the Early Disaster Recovery Support
Service for customers. BELFOR uses its precision cleaning techniques to restore thecondition and functions of contaminated equipment and facilities, for which replacement
was the only option available in the past. This helps reduce the business interruption
period significantly and is particularly effective in case of customized facilities that require
a considerable amount of time to replace.
Tokio Marine & Nichido has added a new rider to essentially all of its fire insurance
property insurance* for corporate customers to cover the expenses for emergency
stabilization measures, allowing policyholders to use the Early Disaster Recovery Support
Service of BELFOR under specified conditions without incurring additional costs.
The availability of the Early Disaster Recovery Support Service jointly provided by Tokio
Marine & Nichido and BELFOR expanded from Japan to the United States, Europe andSoutheast Asia. We now have a system to provide support for the early recovery ofbusiness operations to customers throughout the world.

* Excluding forest fire insurance and Super Business Insurance that does not cover property damage and loss
arising from suspension of operations

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Disaster recovery flow using BELFOR
Step 1） Verification of disaster and contamination
Upon being informed by a customer of the occurrence of a disaster or accident, we
contact BELFOR after obtaining consent from the customer for dispatching a crew.
BELFOR immediately visits the damaged site, conducts an on-site inspection anddraws up a "contamination map" that identifies contaminated areas within the site.
Step 2） Emergency stabilization measures
To prevent further damage, BELFOR applies emergency stabilization measures, asnecessary, to inhibit the progression of corrosion and rust in facilities.
Step 3） Proposal of an optimal recovery plan
We propose an optimal recovery plan to the customer.
Step 4）Full-scale restoration by BELFOR

During full-scale restoration operations, BELFOR conducts
the dismantling of facilities contaminated with smoke due tofire or mud caused by flooding, precision cleaning that uses
its special technologies, drying, reassembling and a final inspection of the reassembled
facilities.

 My Relations with CSR: Providing Early Disaster Recovery Support Service

Consulting for Establishment of Business Continuity Management(BCM)
In the wake of the Great East Japan Earthquake and floods in Thailand, there has been asignificant change in the business continuity initiatives of Japanese companies, with a shift
away from focus on a company's own bases toward an approach that encompasses theentire supply chain. To ensure business continuity and quick recovery even in the event of154earthquakes and group infectious diseases such as new strains of influenza and otherunexpected contingencies faced by customers, Tokio Marine & Nichido Risk Consulting
provides support for the formulation of business continuity plans (BCPs) encompassing
supply chains and the establishment of business continuity management (BCM) for
continually improving these business continuity initiatives. The company collaborates with
BELFOR, the world's largest disaster recovery specialist, to offer early disaster recovery
support services to customers' disaster-affected business and production sites.

 Tokio Marine & Nichido Risk Consulting: Business Continuity Management(BCM)/Business Continuity Plan (BCP) Formulation Support (in Japanese) Tokio Marine & Nichido Risk Consulting: Early Disaster Recovery Support Service by
BELFOR (in Japanese)

Natural Disaster Consulting
The Great East Japan Earthquake and floods in Thailand prompted numerous Japanesecompanies to reaffirm their awareness of the importance of risk management, and theinterest of companies in natural disaster risk remains high. With the aim of protecting
customers from such natural disasters as earthquakes and typhoons, Tokio Marine &Nichido Risk Consulting employs original analysis models to quantitatively identify inadvance any earthquake and typhoon risks that may vary among regions or types offacilities and, based on this analysis, provides cost-effective risk mitigation solutions forcustomers. For risks concerning earthquakes, in particular, we also provide such services
as developing estimates of earthquake damage based on the results of field surveys anddocument reviews as well as diagnosis of antiseismic capability of buildings and tsunami
simulation models.

 My Relations with CSR: Providing Support for Future Natural Disaster Risk
 Tokio Marine & Nichido Risk Consulting: Natural Disaster (in Japanese)

Area Information Network in Time of DisasterIn August 2014, Tokio Marine & Nichido concluded an agreement concerning theestablishment of an area information network in time of disaster with the 38 member FM
radio stations of the Japan FM Network Association (JFN). Under the agreement, Tokio
Marine & Nichido and each of the JFN member FM radio stations exchange information
155

via telephone lines in the event of an earthquake or any other disaster. Tokio Marine &Nichido will provide disaster-related information on affected areas, including damage
status, as well as procedural guidance for filing insurance claims, while the radio stationstransmit the information within these areas, across the corresponding prefecture andnationwide. Through this collaboration, we aim to ensure the security of local community
members and help to support the recovery and reconstruction of affected areas.

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Traffic Safety
By providing insurance products and services, Tokio Marine Group helps to increase
preparedness against automobile-related risk and prevent and reduce traffic accidents.

Sale of One Day Auto Insurance

Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance available in theunit of days), which can be purchased anytime and anywhere via mobile phone. It is thefirst of its kind in the insurance industry in Japan, allowing infrequent drivers using cars
owned by their parents or friends to purchase insurance at the cost of 500 yen a day forjust the number of days needed. The product was launched in January 2012, and thecumulative number of subscriptions exceeded 1,600,000 (as of May 31, 2015).
Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the
Nikkei Excellent Products & Services Award 2011, an annual award organized by Nikkei
Inc. to recognize exceptional new products and services. In addition to the novelty ofenabling customers to buy the auto insurance at a reasonable price, with greater ease andwhen and where needed, the product was highly acclaimed for its ability to help resolve
one social issue of increasing traffic accidents involving uninsured drivers.
Currently, the number of traffic accidents by uninsured drivers is estimated to exceed
100,000 a year. Through this product, Tokio Marine & Nichido will continue to contribute to
the reduction of uninsured drivers involved in traffic accidents and ensure safety andsecurity by providing products and services that are useful in people’s daily lives andbusiness activities.
157 Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

Auto Insurance with an Increased Vehicle Damage Coverage
OptionRecently, with customers preferring to use their vehicles longer and vehicles becoming
more compact, there has been an increase in auto insurance with lower vehicle damage
coverage. This, in turn, has served to increase cases where costs of repair after an
accident exceed the amount insured, not allowing customers to continue to use theirvehicles by repairing damage with money paid by insurance.
In response, Tokio Marine & Nichido developed a customer-selectable option to provide
increased coverage for vehicle repair or replacement. Launched in October 2014, thisoption is available for auto insurance with the insured amount of less than 500,000 yen.
Conventional coverage only makes an insurance payment up to the insured amount. Thisnew option, on the other hand, satisfies the needs of customers who wish to repair theirvehicles by paying a maximum of 500,000 yen when the costs of repair exceed theinsured amount.

 Tokio Marine & Nichido: Auto Insurance (in Japanese)

Obtaining Approval for Sales of Compulsory Traffic Accident
Liability Insurance for Motor Vehicle
In November 2014, The Tokio Marine & Nichido Fire Insurance Company (China) Limited
obtained approval for sales of its Compulsory Traffic Accident Liability Insurance for Motor
Vehicle* in China. The product is packaged with a voluntary auto insurance product. The
company has been engaging in business in China for about 20 years since it became thefirst Japanese insurance company to obtain business approval for business in Shanghai in
1994. Going forward, the company will continue to deliver safety and security to customers
by working to provide quality products and services in this world’s largest auto market.

* This product covers bodily injury liability and property damage liability. All vehicle owners or drivers are
required to have this insurance under the Road Traffic Safety Law of the People’s Republic of China.
158

Auto Insurance Fleet Accident Reduction Assist Rider
We receive requests from corporate customers using automobiles in their businessactivities who want to keep the occurrence of car accidents to a minimum, if not avoidable,
and to obtain steady and long-term savings on auto insurance premiums. To respond tothese needs by way of insurance as a professional in auto accident prevention, Tokio
Marine & Nichido provides a Fleet Accident Reduction Assist Rider that combines auto
insurance and a risk-specific consultation service called the High Accident Rate Response
Program. This optional rider assists companies in reducing car accidents and relatedsocial costs (lower corporate credibility, loss of business opportunities and costs for
accident response) and aims to help them make a greater contribution to the preservationof the environment by means of eco-safe driving.
Tokio Marine & Nichido promotes safety and security for customers through this optional
rider and contributes to the development of an enriched and comfortable social life andeconomic growth of society by reducing accident-related social costs and eliminating
wasteful fuel use caused by reckless driving.

 Tokio Marine & Nichido Risk Consulting: Traffic Risk Consulting service (in Japanese)

Eco and Safe Driving Diagnosis App, Motto, Motto Hashiro
Nippon!

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Tokio Marine & Nichido provides a smartphone app, Motto, Motto Hashiro Nippon!, which
both offers the joy of driving and supports safe driving practices for the prevention of
accidents.
The app uses the GPS function on smartphones to monitor sudden starting, acceleration
and braking and perform eco and safe driving diagnoses. With smartphones in theirpocket, drivers can readily use this app, and according to the number of diagnoses
performed, enjoy travel across Japan on the app, along with a quiz for each region.
The app also has an emergency incident video recording feature. When placed in an invehicle cradle, the app can record an emergency 15 seconds each before and after theincident.
Through this app, we will continue to support users’ eco-friendly and safe driving practices.

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Health and Aging Population
Tokio Marine Group delivers security to customers by offering insurance products tailoredto changes in the social environment and customer needs and through cancer awarenessactivities and consultation services by healthcare specialists.

Initiatives for Living BenefitsLife Insurance Revolution to Protect One’s Living

With the aging of society, advances in medical technology andshorter hospital stays, a blank area of coverage has arisen thatcannot be covered by conventional medical insurance or deathcoverage, such as the need for outpatient treatment and nursing
care after a discharge or a decline in revenues due to aftereffects
that make the insured unable to work as before hospitalization.
To provide coverage that securely fills this gap and support
customers' treatment, household expenses, longevity and health, Tokio Marine & Nichido
Life will continue to undertake its ongoing initiative called the Life Insurance Revolution toProtect One's Living.

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Living Benefit Products (as of March 31, 2015)
Long-Life Support Whole Life Insurance

Along with severe disability and death benefits, this product features nursing care coveragefor one’s entire life in case a policyholder is judged as being in need of second degree
nursing care under the public nursing care insurance system or determined as requiring
nursing care according to the conditions set out by Tokio Marine & Nichido Life. A
policyholder turning the specified age with no records of insurance payments receives anadditional cash contribution to cerebrate longevity on a specified anniversary date. In
addition to the conventional product type that pays the longevity cash contribution when a162policyholder turn 80, 85 and 90, the lineup now includes two types in order to meetbroader customer needs: one to pay the cash contribution earlier at the ages of 70, 75 and80, and the other with no cash contribution to enhance coverage. The product is based on
the concept of ensuring a longer healthy life by offering a nursing care benefit in a lumpsum payment. In this way, it helps a policyholder undergo full rehabilitation and recoverfrom the state requiring nursing care. Some customers, however, prefer not to receive thebenefit in a lump sum, as they fear using up the fund early. In response, the product now
offers an option to receive the nursing care benefit in the form of annuities.
A special provision for three major diseases is also available as an option, under which a
policyholder who is diagnosed with malignant neoplasm (cancer)*, acute myocardial
infarction or stroke is exempted from further payment of premiums.

* Excluding in-situ cancer and skin cancer other than cutaneous malignant melanoma

Household Income Term Insurance with Inability to Work Benefit Insurance Plan

In addition to severe disability and death benefits, this product offers monthly benefits inthe event of the inability to work due to one of five diseases (malignant neoplasm(cancer)*, acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure) or
the need for nursing care due to illness or injury.

* Excluding in-situ cancer and skin cancer other than cutaneous malignant melanoma

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Medical Kit with Inability to Work Support Plan

Along with the coverage for hospitalization due to illness or injury, surgery and radiation
therapy, this product offers inability to work benefits in the event of the inability to work due
to one of five diseases (malignant neoplasm (cancer)*, acute myocardial infarction, stroke,cirrhosis of the liver, chronic renal failure).

* Excluding in-situ cancer and skin cancer other than cutaneous malignant melanoma.

Medical Kit R and Medical Kit Love R

Medical Kit R is a medical insurance product, which covers hospitalization due to illness or
injury, surgery and radiation therapy through the policyholder’s lifetime and refunds theexcess of premiums paid up to the specified age*1 over benefits received for
hospitalization in the form of a health refund benefit.
Medical Kit Love R is a product based on Medical Kit R, with relaxed underwriting
standards*2.

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*1 Specified age: 60 or 70 for customers who have purchased this product at the ages of 0 to 40, 70 for 41 to
50, 75 for 51 to 55 and 80 for 56 to 60*2 The specified age at which the refund of a health benefit is made is 70 for customers who have purchased
this product at the ages of 20 to 50, 75 for 51 to 55 and 80 for 56 to 60

Medical Kit R received a Nikkei Veritas Award, an award in the financial category, at the
Nikkei Excellent Products & Services Award 2013.The Nikkei Excellent Products &Services Award, organized every year by Nikkei Inc., recognizes among approximately
20,000 new products and services cited on the four Nikkei newspapers*3 excellent
products and services that generally show outstanding performance across the six itemsof evaluation*4.

*3 The Nikkei, The Nikkei Business Daily, The Nikkei MJ and The NIKKEI VERITAS*4 Enabling technology, price-benefit performance, contribution to business performance, growth potential,
originality and impact on the industry and society My Relations with CSR: A New Form of Medical Insurance

Initiatives for Longevity Risk: Academy of Health and Long LifeIn February 2012, Tokio Marine & Nichido Lifeestablished the Academy of Health and Long Life sectionof its website to convey to the broadest possible
audience the importance of disease prevention and165

health management in leading a healthy life long into the future.Tokio Marine & Nichido
Life guides visitors through the academy and explains what is available at the Health
Promotion Center, Infirmary, Retirement Preparations Center and Library. Each “facility”
provides easy access to information maintained by Tokio Marine & Nichido Life, Tokio
Marine & Nichido Medical Service, Tokio Marine Nichido Better Life Service and otherbusiness partners, which relate to the topics below.

Main Contents

Health Promotion Center
Lifestyle-related disease self-check
Understanding and preventing lifestyle related diseases
Case studies of five diseases*
Dr. Negoro’s health and longevity lifestyle course

Retirement Preparations Center
Preparing retirement funds
Current state of nursing care
Case studies of nursing care

Library
Survey of attitudes about cancer
Survey of attitudes about longevity

Infirmary
How to “read” your health checkup results
Tips on selecting medical institutions and seeing doctors* Malignant neoplasm (cancer), acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure Tokio Marine & Nichido Life: Academy of Health and Long Life (in Japanese)

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Movement to Protect Customers from Cancer
Background of the Initiative
As part of efforts to fulfill its social mission as an insurance company, Tokio Marine &Nichido Life, together with Tokio Marine & Nichido and agents/consignees, has been
providing support for the Pink Ribbon Movement, a campaign to convey the importance ofearly detection of breast cancer, since 2005 through the NPO J.POSH and holding street
campaigns and seminars nationwide to raise cancer awareness among the public.
Extending these activities, we have decided to steadily offer comprehensive solutions forcustomers’ concerns in addition to providing financial support to customers via insurance
payments. As a first step, upon the release of an insurance product to support cancer
treatment in September 2007, we rolled out a company-wide, ongoing and perpetual
initiative called the Movement to Protect Customers from Cancer. We then initiatedanother initiative, the Life Insurance Revolution to Protect One’s Living, in order to extend
the said movement from cancer to living benefits in the healthcare and nursing care fields
and deliver even greater security. Through these endeavors, Tokio Marine & Nichido Lifeseeks to become an “Insurance Company Providing Total Support to Customers.”
Basic Policy
In Japan, cancer is considered a national disease and is a source of much grief. The fact
has fueled our desire to protect our customers from cancer to help ease the suffering ofcancer patients and to assist their families going through the ordeal. For us, the social roleof an insurance company now extends beyond delivering financial confidence in terms of
insurance payments to working to prevent cancer and providing mental support.
Accordingly, Tokio Marine & Nichido Life has launched the Movement to Protect
Customers from Cancer, which consists of the following three steps.

167

Leading Causes of Death in Japan
Summary of Monthly Reports of Vital Statistics 2012 by the Ministry of Health,Labour and Welfare

In Japan, the annual cacer-caused death toll exceeds 360,000.

168Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an
early stage. However, the checkup rate is as low as approximately 20% on a national
average, being far lower than 50% targeted by the government and local authorities.
Based on the belief that joint action with as many people as possible is indispensable for
improving the situation, Tokio Marine Group has signed agreements with 44 prefectural
bodies and 16 cities (as of March 31, 2015) and has been actively promoting collaboration
with them to call more attention to cancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became
promoting partners for Corporate Actions for Cancer Checkups, a national projectcommissioned by the Ministry of Health, Labour and Welfare to raise the cancer
examination rate to more than 50% through joint efforts by the government andcompanies. By taking part in this public-private partnership, we intend to contribute to theimprovement of the cancer examination rate in Japan.

Nationwide Regional Activities
Tokio Marine & Nichido Life encourages cancer education activities in its daily sales
operations with the aim of disseminating cancer knowledge and increasing cancer
examination rates. In addition to periodic cancer-related study sessions, exchange
meetings and seminars for agents/consignees at branch offices across the country, wehold a national conference of employees and agent/consignee representatives who are
actively and responsibly engaged in these cancer awareness efforts. Approximately 750
representatives participated in the eighth conference held in October 2014. This national
conference served to extend knowledge and foster a strong sense of mission concerning
cancer awareness through lectures by cancer patients and healthcare professionals aswell as a panel discussion on initiatives to protect customers by combined efforts of lifeand non-life insurance businesses.

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Joint Research with the Shizuoka Cancer Center

Shizuoka Cancer Center

In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical Service (TMS),
both of which provide insurance products and medical services from patients’ viewpoints,
concluded a comprehensive agreement on joint research into the best ways to provide
consultation, support and information regarding the treatment of cancer with the Shizuoka
Cancer Center, one of the top-level facilities in Japan for the diagnosis and treatment ofcancer and support services for cancer patients and their families. This joint research
program has been promoting initiatives to protect customers against risks, worries andanxieties by jointly developing tools to communicate to them in plain language theimportance of preventive medicine and medical checkups, as well as knowledge on
cancer; carrying out drives for education through Tokio Marine & Nichido Life’s nationwide
sales network; and opening a cancer consultation hotline at TMS’s 24-hour Call Center.

Medical Assist: Providing 24/7 Telephone Support for Customers
Seeking Advice on Illness or Injury

Call center

Medical Assist is a free health and healthcare consultation service that supports the healthof policyholders and insurees of Tokio Marine & Nichido and Tokio Marine & Nichido Life,
including their families. Assistance is provided via telephone 24 hours a day, seven days aweek, including advice on everyday physical accidents, methods for handling emergencies
such as sudden illnesses or injuries, information about hospitals, clinics and other medical170

facilities that examine patients on holidays or late at night, consultation with specialists in arange of more than 30 medical examination fields (by appointment only), andarrangements for transfer to other hospitals on behalf of patients. Such concerns are
addressed by experienced and knowledgeable healthcare professionals including
emergency medical specialists who take leading roles in emergency medical institutions,medical specialists qualified as university professors or assistant professors, and nurses
with a wealth of clinical experience. Nurses make the initial response to customer
inquiries, and depending on the case, emergency medical specialists and other medical
staff address the issue thereafter as necessary.

Medical Assist Service Overview

Emergency medical consultation
Emergency medical specialists who play a first-line role at emergency medical institutions and nurses witha wealth of clinical experience respond to urgent medical consultation requests and consult on everyday
physical concerns 24 hours a day/7 days a week.

Consultation with medical specialists by appointment
Medical specialists (qualified as university professors or assistant professors) in various diagnostic fields(more than 30 medical examination fields) provide consultation via telephone regarding medical care andhealth by appointment.

Information of medical institutions
Information from a database of 450,000 facilities nationwide is provided about emergency care hospitals
that accept patients at night and on holidays, the closest medical institutions while traveling, etc.

Transfers/Arranging patient transfers
A series of services are carried out for customers who become hospitalized at a leisure or business travel
destination, including arrangements for a private ambulance, special procedures for boarding aircraft andarrangements for a doctor, nurse or other healthcare professional as a companion, when transferring suchcustomers from emergency care hospitals to hospitals near their homes.
(Expenses incurred in the course of transportation shall be paid by customers.)

Cancer consultation hotline
Highly specialized doctors, nurses and other medical staff respond to various concerns about cancer. They
also attend to the concerns of patients who are fighting against cancer and their families.

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For example, in the case of providing consultation about a child stung by a bee, an inquiry
is first made to the caller about symptoms the child is showing. Then, the caller will beadvised whether to seek emergency medical care, while receiving instructions on first aid
best suited for the symptoms.

 Medical Assist: Tokio Marine & Nichido Life (in Japanese)

Joint Planning and Development Support for docomo Healthcare’s
Karada no Kimochi

Tokio Marine & Nichido conducted joint planning and development support for the cash
benefit for the medical treatment portion of Karada no Kimochi ("How my body feels")
service provided by docomo Healthcare, Inc. from June 1, 2013. Karada no Kimochi is aservice that allows customers to understand their daily biorhythms and receive advice on
leading a healthy life. When the input data uncovers a change in body condition, thecustomer is encouraged to see a doctor and receives a cash benefit when medical advice
and treatment is received from a qualified medical professional. In this way, it provides
support that ensures a sense of security. The service has a high level of social
significance because of its link to prevention and early detection of breast cancer anduterine cancer, two serious illnesses affecting women for which early detection efforts are172lagging behind in Japan. This service was recognized by the Celent Model Insurer Asia
Awards 2014* hosted in Asia by Celent, a U.S. research and consulting firm specialized in
the financial field (based in Boston).

* The Celent Model Insurer Asia Awards are the Asia category of the Celent Model Insurer Awards, aninternationally high profile award program in the insurance industry. Recognizes insurers in the Asia PacificRegion for their effective use of information technology in insurance.

 docomo Healthcare: Karada no Kimochi (in Japanese)

Insurance Products to Facilitate the Advancement of Regenerative
Medicine

At the timing of the enforcement of a new act to ensure the security of regenerative
medicine in 2014, Tokio Marine & Nichido has developed new insurance products related
to regenerative medicine, namely, insurance for clinical research on regenerative medicine
and liability insurance for cell-cultivating companies.
Regenerative medicine, causing less side effects and burden on patients as compared withother conventional treatment methods, is expected to improve the quality of life (QOL) of
elderly people and ensure a longer healthy life. In Japan, however, regenerative medicine
is still in the process of developing into an industry and practical applications.
To accelerate the process, many players must enter the field. One drawback is the costand risk involved in regenerative medicine. The solution, we believe, is insurance.

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If new players and researchers can leverage insurance as a means to provide
compensation for negative effects in patients undergoing regenerative medicine
treatments, and thus reduce the said cost and risk, there will be a better chance that more
players would take on the challenge of developing regenerative medicine into an industry
and practical applications. By providing such insurance products, Tokio Marine & Nichido
will contribute to the advancement of regenerative medicine in Japan.

Support for Mental Health Management
Depression is considered as a modern-day illness, and the government has implemented
various measures to counter a growing patient population. Due in part to these efforts, thenumber of patients with depression in Japan plateaued*1, albeit at a high level, after
exceeding 1 million in 2008. Another likely contributing factor was a range ofcountermeasures taken by many companies. Nevertheless, the number of claims filed andapproved for workers' compensation insurance for mental disorders has continued torise*2. Consequently, mental health care of employees is not just regarded as an integral
part of corporate health and welfare systems but also is rising in importance as an aspectof corporate risk management.
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) tosupport the mental health management of companies. Under EAP, a team of psychiatrists,
clinical psychotherapists and other specialists provides a comprehensive range of services
from notifying employees who have no clear symptoms but are judged prone todepression based on the results of employee stress checks to providing supportive careduring a leave of absence or when returning to work and preventing recurrence. The teamprovides e-mail, telephone and face-to-face consultation services and gives referrals totie-up medical institutions nationwide. In addition, another mental health e-learning content“Welcome to Himiko’s Room” was launched in February 2013 as an EAP optional programavailable on personal computers, smartphones and tablet and other electronic devices.
This e-learning content was developed in response to requests from corporate customers
wishing to increase the stress tolerance levels of employees who appear to be mentallyand physically sound, as well as those suffering from mental health disorders, and toprovide opportunities for employees to obtain self-care skills for their minds on their own.
As such, this content allows employees to voluntarily learn how to perceive and deal withvarious circumstances in an enjoyable way while improving their stress tolerance levels.

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In addition to these support services for individual employees, the program assists
companies in performing trend analysis of organizational stress levels and building amental healthcare structure. To date, EAP has been utilized by more than 200,000
corporate employees in every age group, gender, business field and job type. We willcontinue to offer this program to everyone needing this type of support to assist them inmaintaining better mental health.
Sources*1 “Summary of Patient Survey 2008” and “Summary of Patient Survey 2011” by the Ministry of Health, Labourand Welfare*2 “Summary of Worker's Compensation for Brain/Heart Disease and Mental Disorders 2013” by the Ministryof Health, Labour and Welfare Tokio Marine & Nichido Medical Service: Health promotion under EAP (in Japanese)

Support for Technical Care Helper Training
Amid the rapid progress of the aging of society, an increasing number of companies mainlyin the service industry are gearing efforts toward enhancing their skills to deal with elderly
customers and customers with disabilities. Tokio Marine Nichido Better Life Service, which
conducts business supporting home visits and in-home nursing care, has partnered with
the NPO Japan Technical Care Helper Promotion Council since 2011 to use thecompany’s accumulated knowledge and experience in this business field to provide
Technical Care Helper qualification training courses. The Technical Care Helper
Certificate is a qualification given by the Japan Technical Care Helper Promotion Council.
The holders of this certificate (i.e., Technical Care Helpers) are professionals who haveexpertise and techniques as well as appropriate knowledge necessary for caregiving andare thus capable of assisting the elderly or persons with disabilities, including theirfamilies, in such activities as selecting products best suited to their needs or comfortably
using facilities on the premises. As of August 31, 2015, 3,158 students from automobile
dealers, financial institutions and elsewhere had taken the course. We are working to
spread caregiving information and techniques with the aim of creating a society where
everyone can lead their lives with a sense of security.

 My Relations with CSR: Support for Fostering Technical Care Helpers

175Seminar on Balancing Work with Elder Care

Amid the rapidly aging society, many workers are now forced to leave their jobs to takecare of their elderly parents, and “leaving full time employment for elder care” has becomea social issue of increasing prevalence. According to the government's statistics, morethan 100,000 workers leave their job every year for the reason of elder care, while about
2.91 million people work while taking care of their elderly parents or relatives. For
companies, it is an issue of losing the core group of their workforce since people leaving
their job are mainly in their 40s and 50s. These caregivers, on the other hand, also bear asignificant burden both economically and mentally because they have no idea for how long
their days of caregiving will continue.
To respond to this social issue, Tokio Marine Nichido Better Life Service provides aseminar on balancing work with elder care for employees of companies and corporations.
The seminar is based on Tokio Marine Nichido Better Life Service's expertise as aprovider of nursing care services and is designed to convey useful information that will
help caregivers reduce the burden imposed on them and continue their work while utilizing
various nursing care services. The company holds this seminar nationwide, with the aim ofproviding support as society as a whole to people in need of nursing care.

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Meals from Directly Managed Kitchen (For-Profit Homes for the
Elderly with Nursing Care)

Tokio Marine Nichido Samuel operates 11 for-profit homes for the elderly with nursing careprovided under the Hyldemoer and Hütte brands in Tokyo, Kanagawa, Nagano and Kyoto.
Because meals bring great joy to residents, the company not only adjusts menus toresidents’ food preferences and changes in their physical conditions but also offers nine
types of meals, including normal meals, softer meals, chopped meals and finely chopped
meals, which ensure the easiness of chewing and swallowing. The company’s care staff,
nursing staff and dental hygienists work together to select a type of meal suited for eachresident. Moreover, mainly for residents who are having difficulty in swallowing and are ona chopped food diet, the company offers More Dish*, original and other meals that virtually
look the same as normal meals.

* Soft meals provided in Hyldemoer and Hütte elderly homes, which look and taste virtually the same asnormal meals. The food is soft enough to be crushed by the tongue and swallowed.

 My Relations with CSR: Ensuring the Elderly Live an Enjoyable and Fulfilling Life
 Tokio Marine Nichido Samuel: Initiatives for Food (in Japanese)177

Poverty
Tokio Marine Group leverages its wealth of knowledge accumulated in the insurance
business to contribute to resolving poverty issues.

Increasing Prevalence of Weather Insurance and Microinsurancein India

IFFCO-TOKYO headquarters

About 50% of the working population of India is said to consist of farmers. Representing
about 14% of GDP, agriculture is a key industry in the nation’s economy. Moreover, about
20% of households consist of low-income earners (130,000 yen per year or lower), manyof whom engage in small-scale farming. However, areas in which irrigation is widespreadremain less than 30%, and most water for agricultural use is from rainwater. As such,when agricultural production decreases due to drought or excessive rains, farmers may
suffer serious economic consequences. Moreover, the poorest segment of the population
lives on less than USD1.25 a day and accounts for approximately one-third of the entire
nation. Resolving the problem of poverty is a critical challenge for the country.

Insurance soliciting178

In 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd.
(IFFCO-TOKIO), a non-life insurance company, as a joint venture with Indian Farmers
Fertiliser Cooperative Limited (IFFCO), which has a nationwide network of 38,000 member
cooperatives, and began offering auto, fire and other insurance in India. From the start,
the business tackled the issue of how to resolve the lifestyle of uncertainty faced by
farmers in India through the mechanism of insurance and looked into the development ofweather insurance and microinsurance (i.e., insurance available at low cost). These
products are becoming essential in stabilizing the lives of people in farming communities,
with 15.64 million policies and 2.49 billion rupees (approximately 4.83 billion yen) in
premiums written in fiscal 2014.
In 2001, the company, in collaboration with IFFCO, started sales in India’s ruralcommunities of Sankatharan Bima Yojna, low-cost accident insurance available for 1
rupee (about 2 yen) per year as an incidental to fertilizer. Since then, the company has
released other microinsurance products, including Janta Bima Yojna, property insurance
available for 100 rupees (about 200 yen) per year; and Mahila Suraksha Bima Yojna,
accident insurance aimed at women in farming communities. The company began selling
medical insurance in 2011 under Rashtriya Swasthya Bima Yojna (RSBY), an insurance
scheme for low-income earners sponsored by the government of India, and launched addon medical insurance in 2014 under Biju Krushak Kalyan Yojana (BKKY), anotherinsurance scheme for low-income families sponsored by a state government. The
company has delivered security through approximately 13.2 million policies to people infarming communities.
RSBY is a scheme launched in 2008 in India through joint efforts among insurancecompanies, medical institutions and the government. Subscribers to RSBY only need to
pay 30 rupees (approximately 50 yen) per household as a registration fee with coverage
up to 30,000 rupees annually (approximately 50,000 yen) for a maximum of five persons
per household in case medical services are required for injury or illness. IFFCO-TOKIO
started providing this medical insurance in 2011. The company has been working to
spread the use of insurance and promote its sales mostly in the central state of Madhya
Pradesh and the eastern state of Orissa in India, and in fiscal 2013, provided security by
way of medical insurance to around 5.5 million people. Of that number, around 100,000
people received approximately 363 million rupees (approximately 700 million yen) in total
in insurance claims. As an example, one 40-year old woman, who previously couldn’t getadequate medical treatment because of her economic situation, was able to have surgery
for a female-related disorder and recover her health after subscribing to RSBY.
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IFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather
insurance product that takes into account the impact on grain harvest yields in farming
communities due to unseasonable climate in the wet monsoon season (June to
September) and the dry rabi season (October to April). Development of this revolutionary
product leveraged IFFCO-TOKIO’s capabilities in market surveys aimed at local farmers
and Tokio Marine Group’s years of expertise in insurance underwriting accumulated inJapan to evaluate climate risks such as precipitation volume and temperature in all areasof India. To gain communities’ understanding of the weather insurance mechanism, thecompany conducted briefings for farmers in every state in India together with banks,
NGOs and other partners, and currently sells weather insurance to about 1.62 million
farming households per year.

Index Based Weather Insurance

Weather insurance sales (unit: million rupees)

Tokio Marine Group will continue to utilize its wealth of knowledge accumulated in theinsurance business to provide weather insurance and microinsurance to persons in needto support their healthy living, promote agricultural development in India and contribute to
the resolution of poverty issues.

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Subscribers to RSBY are given a biometriccard. Information regarding insurance and

Dr. Shalabh Singhal
Chief Manager
IFFCO-TOKIO General Insurance Co .,Ltd.

consultation at a medical institution is
managed on the card and customers can

RSBY is becoming more widespread inchoose to have a consultation at one ofIndia. Our aim is to make sure that people

more than 10,000 public or private

are always smiling (Muskurate Raho). We

medical institutions in India.

will strive to provide medical insurance sothat people receive appropriate treatment
when required and can live happy andhealthy lives irrespective of economic
burden or hardship.

 IFFCO-TOKIO: Micro & Rural Insurance

Reducing World Poverty
Establishing Japan’s First Fund to Invest in Microfinance-Related Assets
Microfinance is a system to provide financial services, including microcredit loans (smallloans usually provided without collateral), savings and insurance, to low-income
entrepreneurs who traditionally have no access to these services. The system, forexample, provides short-term loans to low-income households, and they use these funds
to buy chickens. When they pay off loans in full using profits generated from the sale ofeggs and poultry products, the system in turn provides funds to build a chicken coop. The
major characteristic of microfinancing is that it helps people get out of poverty and become
financially independent. It has recently drawn much attention in the international
community as a social investment tool that provides direct aid for and generates
immediate outcomes in reducing poverty around the world. The number of financial
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institutions providing microfinance services to low income entrepreneurs mainly indeveloping countries (Microfinance Institutions – MFIs) has begun to show rapid growth.
The Daiwa Microfinance Fund, established and managed by Tokio Marine AssetManagement, provides direct financing (loans) to MFIs and purchases corporate bonds
and negotiable certificates of deposit (negotiable CDs) issued by MFIs. The fund alsopurchases bonds issued by the International Bank for Reconstruction and Development
and other international financial institutions that are keenly working to improve thebusiness environment for MFIs. Microcredits provided under the microfinancing systemgenerally show a high ratio of repayment and a low tendency of turning into bad loans.
Thus, investments in MFIs are simultaneously investments in businesses with highpotential. We strive to turn the fund into a sustainable investment trust with a continued
growth capability by taking part in efforts to reduce poverty and seeking higher returns at
the same time.

 Tokio Marine Asset Management: Daiwa Microfinance Fund (in Japanese)

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OtherTokio Marine Group responds to diversifying customer needs by combining the abilities of
its Group companies to provide new products and services that anticipate the changing
times and extend beyond the framework of existing insurance products and services.

Addressing New Services via Smartphone
Smartphones accounted for about 73% of mobile phones sold domestically in fiscal 2014and have been rapidly gaining popularity among users.

Tokio Marine & Nichido provides the free smartphone app Mobile Agent to its customers.
Policyholders use this app to check insurance-related points of contact (including ouragents) or make contact with them and view details of their policies anytime, anywhere. It
also has several features that ensure smooth response upon a traffic accident or vehicle
failure. These include an accident reporting feature that identifies the location of an
accident via GPS, a simple procedure to request a tow truck in a minimum of three taps
and a function to easily send photographs of a damaged vehicle or accident site taken bya policyholder to Tokio Marine & Nichido. We upgraded these features in June 2014 toenable the real-time monitoring of accident response status. In September 2014, wereleased another free smartphone app for use while driving, Motto, Motto Hashiro Nippon!,which performs safe and eco driving diagnoses and offers an emergency incident video
recording feature. We will work to further improve convenience for customers as aninsurance service that can be carried around and used anytime and anywhere.
E. design Insurance has been providing various services for automobile insurance using183

smartphones since April 2011. After accessing the Internet via their smartphones,
policyholders can use them for services such as reporting accidents, verifying accident
response status, making changes to contract details and renewal procedures. Additionally,customers who are considering applying for auto insurance can complete overall
procedures, from requesting an estimate to final application, via smartphone. The
company will work to further improve customer convenience by providing various services
through the Internet, including smartphones.

 Traffic Safety (Eco and Safe Driving Diagnosis App, Motto, Motto Hashiro
Nippon!) Tokio Marine & Nichido: Mobile Agent (in Japanese) E. design Insurance: Annual Report (in Japanese)

Launching Cyber Risk Insurance for Corporate Customers

Recently, companies and organizations are exposed to increasing and frequent cyberattacks. With the government starting to notify citizens of the so-called “my number” (aunique number assigned to each individual under Japan’s new Social Security and Tax
Number System) in October 2015, preparing ourselves against cyber risk is becoming
increasingly important.
When exposed to a cyber attack, which often involves leakage of personal information, acompany must make the appropriate response to those affected by the incident. It is also
extremely important that the company take proper initial action to identify causes and thescope of damage and implement measures to prevent the spread of damage. In February
2015, Tokio Marine & Nichido launched Cyber Risk Insurance, which comprehensively
covers this diverse cyber risk in one policy.
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In October 2015, the company also established the Tokio Marine & Nichido Cyber Risk
Information Center to provide relevant information to customers. Services include giving
referrals to cyber security experts in accordance with customer needs, to perform risk
diagnosis in “peace” time and to provide advice on what measures to take when exposed
to a cyber attack.

Home Choice Assist Supports Measures to Prevent Recurrence
after an Accident
For customers who have experienced damage to their personal property from fire,lightning, explosion or theft, Tokio Marine & Nichido offers Home Choice Assist, a policy
with a rider that offers compensation for taking measures to prevent recurrence of fire or
theft to alleviate as much as possible customer concerns about recurrence. A new
framework allows policyholders to choose freely from a menu of reimbursement for various
items including expenses for purchase of reserve products to prepare for a disaster andinstallation of hand-operated fire extinguishers, security cameras and sensors. By playing
a role in our customers' disaster countermeasures and prevention of accident recurrence,
we aim to provide safety and security.

The development of Home Choice Assist incorporates our customers' opinions andwishes.

Q

What supplementary services would you like from an insurance company after a fire or theft?
A service that bears the expenses of installing security locks and windows (Female, 50s)
Security camera installation (Female, 30s)
A consultation service that suggests appropriate measures to be taken based on actual cases ofaccident or theft (Male, 30s)

Home Choice Assist was developed based on these opinions.

 Tokio Marine & Nichido: Home Choice Assist (in Japanese)

185

Overseas Total Support Desk Assists Overseas Travelers in Caseof Emergency
Overseas travel insurance provides major protection for overseas travelers against injury,
illness, theft and other similar concerns. Tokio Marine & Nichido has established theOverseas Total Support Desk, which provides 24-hour, year-round consultation in
Japanese on accidents, injuries and other difficulties while overseas as well as mattersconcerning insurance. Tokio Marine Group company International Assistance (INTAC)
receives calls from customers traveling overseas at a centralized point in Tokyo to provide
a speedy response in Japanese for various problems and inquiries and offer appropriate
advice and arrangements on matters such as injury, illness or theft while overseas,
insurance terms and conditions, and procedures for making a claim.

 Tokio Marine & Nichido: Overseas Total Support Desk (in Japanese)

Sales of Insurance for Rental Housing

Nisshin Fire offers Insurance for Rental Housing, which is home contents insurance forrental housing, available for one-stop purchase over the Internet via smartphone andpersonal computer. On the Internet, the product provides a reasonably priced insurance
choice for customers matched to their lifestyles and ensures greater convenience byenabling customers, for the first time in the non-life insurance industry, to do everythingfrom changing registered addresses to canceling policies online and on their own. Since
the launch of the product in February 2014, the number of policies sold exceeded 15,000(as of June 2015).
The product won a 2014 Good Design Award sponsored by the Japan Institute of Design
Promotion for the first time among non-life insurance products. The award was given inrecognition of the product’s business design that ensures greater user convenience andlower cost.
186

Nisshin Fire will continue to offer coverage options and services that are truly needed bycustomers in an easy-to-understand manner.

 Nisshin Fire: Insurance for Rental Housing (in Japanese)

Providing Safety and Security to Customers in Islamic Nations

In Islamic nations, conventional insurance products were not accepted under Islamic law,which prohibits transactions involving a great deal of uncertainty, gambling and paying andreceiving of interest. Foreseeing customer needs in Islamic nations, Tokio Marine Groupquickly initiated extensive research and in 2001 started sales of original insurance
products based on a mutual-aid and insurance scheme conforming to Islamic law. We now
have a system to deliver safety and security to people who otherwise have no access toinsurance products because of such religious reasons. Currently, Tokio Marine Group
provides these Islamic-style products in Egypt and Saudi Arabia, and our overseas
subsidiary in Egypt received the Best Takaful Company Egypt Award under theInternational Takaful Awards for two consecutive years in 2013 and 2014.

 Alinma Tokio Marine (Saudi Arabia)
 TOKIO MARINE EGYPT (Egypt)

187

Sustainable Investment and Financing
Tokio Marine Group gives consideration to the environment, including climate change, as
well as to society and governance in its investment and financing operations. We join
study and research activities, which are led by Japanese and overseas initiatives
dedicated to ensure that financial institutions make best efforts through their corebusinesses to respond to various environmental, social and governance issues. We
leverage the findings of these activities as one means to enforce sustainable investment.
Tokio Marine & Nichido takes the primary role of participating in the UNEP FI Principles for
Sustainable Insurance (UNEP FI-PSI), UN Principles for Responsible Investment (UN
PRI), Principles for Financial Action for the 21st Century and Japan Sustainable
Investment Forum, while Tokio Marine Asset Management leads efforts towardsustainable investment and financing.

Study and Research on Sustainable Investment and Financing
United Nations Environment Programme Finance Initiative – Principles
for Sustainable Insurance (UNEP FI-PSI)
 http://www.unepfi.org/
 http://www.unepfi.org/psi/

UN Principles for Responsible Investment (UN PRI) http://www.unpri.org/

Principles for Financial Action for the 21st Century http://www.env.go.jp/policy/keiei_portal/kinyu/gensoku-en.html

Japan Sustainable Investment Forum http://www.jsif.jp.net/#!english/c1tc5

188

Efforts for Sustainable Investment and Financing
At Tokio Marine Group, Tokio Marine Asset Management and Tokio Marine & Nichido aretaking the leading role in promoting sustainable investment and financing.

Integrating Environmental Consciousness into Investment Products
In December 2007, Tokio Marine Asset Management launched Premium World, anenvironmental investment trust fund that invests in Japanese and other companies
involved in activities under the following themes. These themes are related toenvironmental or social issues arising from the growing economies and increasing
population in the world, which need to be sustained or improved.
Environmental (e.g., global warming and clean energy)
Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)
Medical services and healthcare (e.g., medical techniques and promotion of better
health)For institutional investors, the company launched a socially responsible investment (SRI)
fund targeting Japanese companies in January 2006. Leveraging the comprehensive risk
management know-how of Tokio Marine Group, this fund aims to obtain long-term andstable added value based on the Group's unique environmental, social, governance andrisk management (ESGR) analysis and evaluation. In the future, Tokio Marine AssetManagement intends to fulfill its social responsibilities as an institutional investor andimprove investment performance over the long term while giving due consideration to ESG
issues in its asset management operations.

Providing a Solar Energy Fund
In August 2012, Tokio Marine Asset Management rolled out a new fund for institutional
investors, including corporate pension funds, to invest in solar power plants. The newfund, TM Nippon Solar Energy Fund (No. 1 Fund), is the company’s first investment
product targeting Japan’s national infrastructure. The company launched the No. 2 Fund in
August 2013 and No. 3 Fund in August 2014.These three funds have assets undermanagement of approximately 9 billion yen, 13.5 billion yen and 7.9 billion yen,respectively.
189

The aim of these funds is to distribute investment among 10 large solar power plants inJapan and provide returns to investors from sales of power generated by these facilities.
Japan initiated a feed-in tariff (FIT) system for reusable energy sources in July 2012 with aview to increasing the use of solar, wind and other reusable energy. The system requires
all users of electricity, including businesses and households, to pay a surcharge onelectricity generated from renewable sources. TM Nippon Solar Energy Fund, which isbased on this FIT system, is designed to return investment income to citizens of Japanthrough corporate pension funds, the major investor of the fund.
Tokio Marine Asset Management believes that this fund will contribute to the diversificationof energy sources. By offering investment opportunities of social significance through thisfund, the company strives to fulfill its social roles and responsibilities as an asset
management company.

Providing an Engagement-Focused Fund to Invest in JapaneseCompanies
With the launch of Japan’s Stewardship Code in February 2014, the importance ofengagement between institutional investors and companies is further increasing its
significance from a viewpoint of responsible investment.
Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment
Partners (GO)*, launched the TMAM-GO Japan Engagement Fund in March 2012. This
engagement-focused fund primarily invests in small- to medium-sized Japanesecompanies having strong core businesses. By promoting engagement with investee
companies based on a full understanding of the corporate culture in Japan, the company
intends to deepen mutual understanding between investors and Japanese companies andprovide increased corporate value over the long term.

* GO Investment Partners（GO）
An independent asset management partnership based in London, with its founder being the pioneer in thefield of responsible stock ownership. The organization is characterized by its investment strategy that
focuses on enhancement of long-term corporate value through amicable engagement with investee
companies listed on European stock markets.

 Tokio Marine Asset Management
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Establishing Japan’s First Fund to Invest in Microfinance-Related
AssetsWe provide microfinance services mainly to low-income earners in emerging anddeveloping countries.

 Poverty (Reducing World Poverty)

191

Customers’ Safety and Security
Aiming to become “a company that delivers sustainable growth by providing safety andsecurity to customers and by always remaining their first choice,” we take feedback from
customers seriously and work to improve the operational quality on a constant basis. We
strive to build trust-based partnerships with agents and improve our operational quality
together in order to truly provide safety and security from a customer standpoint.

Quality Improvement Initiatives Basic Policies for Protection ofCustomers’ Interests 

Tokio Marine Group continuously promotes

Tokio Marine Group establishes basic

the enhancement of quality from a customer

policies for the protection of customers’

standpoint in accordance with the Group’s

interests and develops a system toCorporate Philosophy: “Through thethoroughly promote being customer-oriented

provision of the highest quality products andand to pursue various aspects including

services, Tokio Marine Group aims to delivercustomer protection.

safety and security to all its customers.”

Response to Customer FeedbackWorking Together with Agents to

Based on the Group’s common standards

Improve Quality 

related to customer feedback, each

Tokio Marine Group endeavors to build

company of Tokio Marine Group has

partnerships based on trust and improve theformulated a response policy in order tooperational quality through smoothdevelop a structure to utilize this feedback

communication with agents.

for improving products and services.

Education and Training Systems
for Agents 
In order to meet customer expectations andearn their trust so that customers are able toconsult us about insurance with confidence,each Tokio Marine Group company
formulates and establishes educational
programs and training systems for agents.

192

Basic Policies for Protection of Customers’ Interests
Tokio Marine Group establishes basic policies for the protection of customers’ interests anddevelops a system to thoroughly promote being customer-oriented and pursue various
aspects including customer protection.
Additionally, we have formulated the Tokio Marine Group Policies for Managing
Transactions Involving Conflicts of Interest and, through compliance with these policies bydirectors, officers and employees, work to manage transactions involving conflicts ofinterest to ensure that clients’ interests are not unduly harmed.

 Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflictsof Interest

193

Quality Improvement Initiatives
Tokio Marine Group continuously promotes the enhancement of quality from a customer
standpoint in accordance with the Group’s Corporate Philosophy: “Through the provisionof the highest quality products and services, Tokio Marine Group aims to deliver safety
and security to all its customers.”

Tokio Marine Group’s Approach to Quality Improvement
Tokio Marine Group has earned high regard from its customers by providing products andservices that are ahead of the times in accordance with the Group's Corporate Philosophy:"Through the provision of the highest quality products and services, Tokio Marine Groupaims to deliver safety and security to all its customers." From a medium- to long-term
viewpoint, it is conceivable that social and economic changes such as the declining
birthrate and aging population and global warming inside and outside Japan could giverise to new risks. In response to the diversifying needs of both individual and corporate
customers in connection with such changes, Tokio Marine Group will combine thecapabilities of all Group companies and will do its best to provide new products andservices that anticipate the changing times and extend beyond the framework of
conventional insurance products and services in areas such as the financial, medical andconsulting fields.

Anshin (“Reassuring”) Quality and Business Renovation Project
Tokio Marine & Nichido defines Anshin Quality as specific quality standards that are
indispensable for the products and services the company provides to customers and is
promoting an array of initiatives for its realization.
Specifically, the Business Process Renovation Department is leading joint efforts among
departments within the headquarters of Tokio Marine & Nichido to implement the Business
Renovation Project throughout the company, which integrates the improvement of thequality of products and services with enhancement of the ease of use of the businessprocesses in which we provide those products and services to customers.
This project is aimed at changing the way our employees and agents do business in all194

processes from the signing of contracts to payment of claims to make those processes
more comfortable for customers.
In line with this objective, we are creating a framework that facilitates customer-friendly
processes by making drastic revisions to our Anshin Quality standards to provide simple
and easy-to-understand products to customers, easy-to-operate systems for agents andquick administrative procedures in response to customers’ needs. At the same time, weare steadily reforming business processes by initiating such arrangements as the cashless
payment of premiums and early notices of renewal.
Going forward, we will work to provide a more comfortable experience for customers bychanging to a new business model that utilizes tablet devices and smartphones to ensurea stable level of quality and achieve growth through quality improvement.

Image of quality improvement that Tokio Marine & Nichido is aiming for

195

Examples of Initiatives with Next-Generation ModelIn April 2012, Tokio Marine & Nichido rolled out an initiative called the Next-Generation
Model, which utilizes tablet devices to enhance comfort and convenience for customers.
For Super Insurance, auto insurance, fire insurance, personal injury insurance and life
insurance―our main products for individual customers―we introduced the paperless
Raku Raku Tetsuzuki (Quick and Easy Online Procedures), which allows customers torequest a premium estimate, view product descriptions and apply for insurance on theirtablet and other devices. These procedures enable us to provide easy-to-understandproduct descriptions with videos and electronic pamphlets. We have also introduced “Your
Enrollment at a Glance,” which enables customers to visually check their family’s
insurance enrollment status on their tablet and other devices.
This Next-Generation Model initiative received a 2014 Minister of Economy, Trade andIndustry (METI) Minister’s Award in recognition of its contribution to informatization of theeconomic society. It also won the top IT Overall Award at the 31st Information Technology
Award 2013 sponsored by the Japan Institute of Information Technology. In the future as
well, Tokio Marine & Nichido will strive to further enhance comfort and convenience forcustomers through the Next-Generation Model initiative.

Screen image of Raku Raku Tetsuzuki contract procedures

Ensuring Customers Have a Clear Understanding of Insurance
Products
Tokio Marine & Nichido is pursuing the concept of “easy-to-understand” based on
customer feedback, including opinions. Accordingly, the company devised rules forcreating clear and simple forms so that customers can understand (fill out) them on theirown. Forms that have been created from March 2007 onwards are based on these rules.

196

Providing Information That Enables Customers to Make Claims
without Any Omissions
To ensure that customers request insurance claims payments and insurance benefits
without any omissions, Tokio Marine & Nichido Life provides information to customers
regarding insurance claims payments and insurance benefits when they enter into an
insurance contract during the contract validity period and when requesting insurance
claims payments and insurance benefits. Additionally, through such means as our website
and TV commercials, we ask customers to contact Tokio Marine & Nichido Life if they
have any uncertainties about receiving insurance claims payments and insurance benefits.

Guidebook on receiving insurance claims payments and insurance benefits

Raising the Quality of Call Centers

197

Tokio Marine Group’s Call Center Departments implement a variety of initiatives for the
purpose of raising the quality of customer responses throughout the Group’s call centers.
In addition to joint training encompassing all call centers, we hold a “telephone responsecontest” on a continuous basis. Under the auspices of a panel of professional external
judges and through a competition, this contest presents an opportunity for mutual skills
refinement, allowing participants to learn each call center’s approach to customer
responses and gain new skills.
Looking ahead, we will work to provide safety and security by striving to make caring
responses from the customer’s perspective and enhancing the quality of our customer
responses at all Group call centers.

Providing Anshin Quality of Claims Services to Customers
Tokio Marine & Nichido defines Anshin Quality as specific quality standards that are
indispensable for the products and services provided to customers and the company andagents have been making full, concerted efforts toward the realization of Anshin Quality.
When we are notified by a customer of the occurrence of an incident insured under one
policy, we use a system to check for other applicable policies and inform the possible
payment of other insurance claims, if any, to the customer. For auto insurance, inparticular, we have in place a system that does not allow us to close the case until the
payment of all related insurance claims is made. By means of this system and various
types of training, we are now confident in making appropriate payment of claims tocustomers.
Information regarding details of coverage and a list of possible claims payable are sent tocustomers upon receipt of the notification of an accident, and personnel in charge
provide information on the amount of claims payable in an easy-to-understand manner.
When insurance claims are paid, personnel in charge will explain in an easy-tounderstand manner while also sending a statement of claims payable that not only
verifies the amount but also provides a detailed breakdown.
When insurance claims cannot be paid, we inform customers of the reason both verballyand in written form in an easy-to-understand manner. Additionally, inquiries and claims
from customers are accepted via an exclusive toll-free telephone line. Assistance fromexternal specialists such as lawyers is also available via the Re-examination Request
System*.

198

*Re-examination Request System (Tokio Marine & Nichido)
In cases where customers do not agree with the decision made by the claims service bases that are involved
with the payment of insurance claims, the Re-examination Request System can be used upon request by
customers (including policyholders and insured persons). Under the Re-examination Request System, theClaims Service Re-Examination Committee, which is a closed-door committee comprised of external
specialists (doctors and lawyers), re-examines the decision made by the claims service base responsible forthe case using re-examination request documents and materials submitted by relevant parties. The results
are subsequently reported to customers who requested the re-examination in written form.

 Tokio Marine & Nichido: Re-examination Request System (in Japanese) Tokio Marine & Nichido: Re-examination results by the Claims Service Re-Examination Committee (inJapanese)

Resolution Capabilities of Team Experts
The true value of an insurance company is put to the test when a customer is involved inan accident. We consider it our mission to provide the high quality claims services in suchan eventuality. In auto insurance, smooth claim settlement requires a team approach inwhich highly specialized and experienced staff members work as a team toward the samegoal.
At Tokio Marine & Nichido, our experienced claims service staff of approximately 9,000
people team up with our nationwide network of highly specialized experts including
approximately 1,500 adjusters, 490 lawyers and 100 consulting physicians to provide theresolution capabilities of Team Experts. This allows us to protect our customers in theevent of an accident. In addition to our reliable and extensive network of 243 service
bases nationwide, we satisfy 92.1% of our customers who have filed claims under theirinsurance by exercising our sophisticated negotiating power backed by our industry
dominance with more than around 2.52 million accident settlements per year.

199

Shared Value for Caring for Customers as Our First Priority
Tokio Marine & Nichido believes that putting customers first and foremost translates into
the quality of claims services, which are intangible and not readily perceivable.
Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to allmembers engaged in claims services, including new employees who join the company
each year. The booklet summarizes the values on which we place importance, including
the shared ideas of all members involved with claims services for customers, working inharmony with colleagues and in pursuit of expertise. We hope to continuously hand down
our purpose, pride and sincerity in claims services from a customer standpoint as part ofour DNA.

Kokorokara booklet cover page and inside text

”Our ceaseless pursuit for expertise is really a quest for better human qualities, and thisquest never ends.””Face to face with a person who needs your help, as a fellow human being, what does
your heart tell you? Everything starts from here. I want to help because a person needs
my help. This strength of emotion is our raison d’etre.”

 My Relations with CSR: Providing Insurance Claims Services by Caring for Customers

Providing Greater Security to Customers
We are making efforts to eliminate customer anxiety through such means as Tokio Marine& Nichido Medical Service’s free medical advice service, highly specialized services
provided by each Group company and accurate advice offered by affiliated lawyers,
doctors and other experts.

 Providing Safety and Security through Products and Services (Health and Aging
Population)
200

Claims Service System in Japan (As of July 2015)
Tokio Marine & Nichido

Nisshin Fire

Number of service bases

243

90

Claims service staff andadjusters

Approx. 10,500 (As of July 2014)

Approx. 1,100

Lawyers

Approx. 490

Approx. 55

Consultant doctors physiciants

Approx. 100

Approx. 14

Tax accountants/Accountants

Approx. 52—

Number of automobile accident
settlements (Annual)

Approx. 2.52 million

Approx. 0.18 million

201

Response to Customer Feedback
Based on the Group’s common standards related to customer feedback, each company of
Tokio Marine Group has formulated a response policy in order to develop a structure toutilize this feedback for improving products and services.

Customer Feedback Response Policy
Critical opinions and demands as well as compliments from customers are valuable assets
for us to provide more quality services to customers. Based on the Group’s basic policy
related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize customer opinions for improving
products and services.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its corporate activities
with customer trust as the basis of all of its business activities.
Basic Policy(1) We will proactively accept and appreciate customer feedback.
(2) We will undertake company-wide initiatives to responsibly address customer feedback through to theend.
(3) We will utilize customer feedback to enhance the quality of our operations, including products andservices.
(4) We will deliver greater safety and security based on customer feedback.

202

Structure to Make Improvements Based on Customer Feedback

Customer surveys and feedback received directly from customers by employees andagents lead to improvements in products and services. For example, Tokio Marine &Nichido, Nisshin Fire and Tokio Marine & Nichido Life enter such feedback into a central
management system that is set up on their respective intranets for later analysis. This
feedback is then utilized to improve products and services. Additionally, Tokio Marine &Nichido conducts regular meetings with consumer advisors in order to receive advice fromthe perspective of consumers. These activities have translated into various improvements,
including easier-to-understand notices and documents.

Initiatives in Compliance with ISO 10002
As a means of standardizing the response to customer feedback companywide, Tokio
Marine & Nichido and Tokio Marine & Nichido Life have established operation systems inconformity with ISO 10002, the international standard for management of the complaints
handling process. Additionally, these two companies were the first in the domestic
financial industry to verify compliance with the ISO 10002 standard in June 2007 andsubsequently made an external announcement in July. Under these operation systems,
we will continuously strive to enhance the quality of operations in terms of products,
services and other relevant aspects based on customer feedback. Nisshin Fire also madea self-declaration of compliance with the ISO 10002 standard in July 2008.
203

Listening to Customer Feedback
Each Tokio Marine Group company actively listens to customer feedback through various
means such as customer surveys, telephone calls from customers, company websites andinformation gathering via agents and sales personnel. From the perspective of enhancing
the transparency of initiatives regarding customer feedback, the number of feedback
comments received, details of these comments and examples of products and services
developed or improved based on such feedback are made public via company websites ingreater detail.
Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire
insurance and Super Insurance at the time of contract.The aim is to confirm whether thecompany is providing easy-to-understand explanations of details of coverage, premiums
payments, rider services and important terms. Tokio Marine & Nichido also asks forcooperation in surveys after paying insurance claims to customers in order to obtain awide range of opinions regarding responses to accidents. The company constantly makes
efforts to improve quality based on this customer feedback.
Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys alongwith notices regarding contract details, insurance policies and other relevant documentsthat are sent to all policyholders once a year.
Nisshin Fire conducts surveys for its auto insurance policyholders.In fiscal 2014, a survey
was conducted via the Internet on 2,200 customers, who have applied for insurance
during the period from May 1 to July 31, 2014 and who have selected an option to verify
contract details online, asking them to assess the company and agents and indicate theirlevel of satisfaction. The company leverages the comments gathered through thesesurveys in improving the quality of its products and customer response. Additionally,
initiatives are being undertaken whenever necessary at the time of contract or payment of
insurance claims by directly asking customers about their evaluation of the company andagents in terms of customer response. Surveys at the time of contract signing are being
conducted via the Internet while surveys on claims payment are conducted by mail. A totalof approximately 24,000 customers responded to the survey in fiscal 2014.

204

Structure for Listening to Customer Feedback
Tokio Marine & Nichido

Tokio Marine & Nichido Life

* The Board of Directors Committee is an internal cross-sectional committee composed of full-time directors
and general managers established for the purpose of utilizing feedback from customers to improve theoperational quality

205

Fiscal 2014 Number of Customer Feedback Comments
Tokio Marine & Nichido（Number of Comments）

Customer Feedback
Categories

Representative
Examples2014
Apr.Jun.

2014
Jul.Sep.

2014
Oct.Dec.

2015
Jan.Mar.

Fiscal2014
Total

Products and services
Policy andpamphletrelated

Policy andpamphlet details
difficult tounderstand

610

656

652

568

2,486

Products
andservices
relatedRequests for
improvingproducts andservices, Others

2,461

2,375

2,105

2,276

9,217

3,071

3,031

2,757

2,844

11,703

Subtotal: Products and services
Enrollment: Contract procedures
Contract
renewalprocedures

Delays insending renewal
information,
Others

1,192

1,225

1,253

1,281

4,951

Explanationof contract
details

Insufficient
explanation ofcontract details,
Others

605

532

406

440

1,983

1,797

1,757

1,659

1,721

6,934

Subtotal
Enrollment: Contract management
PolicydeficienciesErrors in listed
policy details

496

394

396

496

1,782

Non-arrivalof policy

Delay in sendingof policy

125

113

92

109

439

206

2014
Apr.Jun.

2014
Jul.Sep.

2014
Oct.Dec.

2015
Jan.Mar.

Fiscal
2014
Total

1,481

1,218

1,319

1,459

5,477

455

401

407

402

1,665

2,557

2,126

2,214

2,466

9,363

1,005

1,024

935

1,087

4,051

Matters concerning enrollment notcorresponding to the above

156

210

183

318

867

Subtotal: Enrollment total

5,515

5,117

4,991

5,592

21,215

Customer Feedback
Categories

Modification
procedures

Accounttransfers

Representative
ExamplesDelay inmodification
procedures,
Others
Unable to makeaccounttransfers, Others

Subtotal
Enrollment: Response and etiquette

Dissatisfied

Responseandetiquette

Telephone
response andvisitation
etiquette

Enrollment: Others

Insurance claims payments: Insurance claims payments

Contacting
andresponses

Delay in being
contacted bystaff, insufficient
explanation ofprocedures

3,768

3,519

3,538

3,171

13,996

Payment
amountInsufficient
explanation
about insurance
claims payments

1,265

1,007

1,158

1,163

4,593

Advisabilityof payment

Advisability of
payment

837

1,024

975

894

3,730

5,870

5,550

5,671

5,228

22,319

1,130

960

4,199

Subtotal

Insurance claims payment: Response and etiquette
Responseandetiquette

Telephone
response andvisitation
etiquette

1,076

1,033

207

2014
Apr.Jun.

2014
Jul.Sep.

2014
Oct.Dec.

2015
Jan.Mar.

Fiscal
2014
Total

41

70

58

62

231

6,987

6,653

6,859

6,250

26,749Matters concerning personal
information

85

80

73

87

325

Others

89

86

72

98

345

Dissatisfied Total

15,747

14,967

14,752

14,87160,337

Requests

1,058

856

987

953

3,854

Recommendations

1,430

1,415

1,462

1,367

5,674

Total

18,235

17,23817,201

17,191

69,865

Customer Feedback
Categories

Representative
ExamplesInsurance claims payments: Others
Matters concerning payment notcorresponding to the above
Subtotal: Total for insurance
claims payments

208

Tokio Marine & Nichido Life
(List of Points of Dissatisfaction Only)

Number ofComments Received(Comments)

Item

Principal Details of
Feedback

New contract related

Dissatisfied with
explanations and withpresentments on
insurance policy attime of enrollment,
others

4,014

21.7

Receipt related

Dissatisfied withinsurance premium
payment methods andmodification
procedures, others

2,231

12.1

Protection related

Dissatisfied with
contract details
modifications,policyholder loans,cancellation
procedures, others

5,292

28.6

Insurance claims andbenefits related

Dissatisfied withpayment proceduresfor insurance claims,
benefits, maturity
proceeds, others

1,572

8.5

Others

Dissatisfied with afterservice, etiquette andtelephone response,
others

5,371

29.1

18,480

100.0

5,371

29.1

18,480

100.0

Total

Others

Total

Dissatisfied with afterservice, etiquette andtelephone response,
othersPercent of
Total

209

Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2014 Auto
Insurance)

Overall Level of Satisfaction regarding
Products and Services

Overall Level of Satisfaction regarding
Contract Procedures

Level of Satisfaction regarding Overall
Claims Services

210

Tokio Marine & Nichido Life: Level of Customer Satisfaction (Fiscal 2014)
To what extent are you satisfied by the enrollment of life insurance of Tokio Marine &Nichido Life?

Philadelphia Insurance Companies (PHLY): Level of Customer
Satisfaction (Fiscal 2014)

Status of customer feedback: Respective Group company websites

 Tokio Marine & Nichido: Number of customer comments received and customer survey results (inJapanese) Tokio Marine & Nichido Life: Status of customer feedback (in Japanese) Nisshin Fire: Response to customer complaints (in Japanese) Philadelphia Insurance Companies (PHLY): Customer Experience Results (2.35MB)
211

Main Examples of Items That Have Been Developed and Improved
Based on Customer Feedback (Fiscal 2014)
Tokio Marine & Nichido
Customer Feedback
In your leaflet for overseas travel insurance, the section describing a rider for expedientillness treatment and rescue operations is unclear. It could be read that a maximum of 3
million yen will be paid individually for treatment and for the rescue operations.

Response
We have revised the statement to make it clear that the maximum payment is 3 million yen
and is a total paid for the treatment and rescue expenses.

After Improvement
Under this rider, the maximum insurance payment per illness for the treatment and rescue
expenses combined is 3 million yen.

Tokio Marine & Nichido Life
Customer Feedback
I wish to receive the health refund benefit of Medical Kit R earlier before the age of 70.

Response
Conventionally, Medical Kit R pays the health refund benefit at the age of 70. In response
to customers’ requests for earlier payment of the benefit, we have added another productthat pays the benefit at the age of 60.

Status of customer feedback: Respective Group company websites

 Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese) Tokio Marine & Nichido Life: Main items that have been developed and improved based on customer
feedback (in Japanese) Nisshin Fire: Examples of improvements that have been carried out based on customer feedback (inJapanese)212

Working Together with Agents to Improve Quality
To provide safety and security that truly is based on customers’ points of view, Tokio
Marine Group endeavors to build partnerships based on trust and together improve theoperational quality through smooth communication with agents.

The Role of Agents in Tokio Marine GroupIn auto, life and other insurance, the role of agents in Tokio Marine Group is to protect
customers from risks by providing various kinds of insurance products and services asintermediaries between customers and the insurance company in the Group. Agents arecarrying out a broad range of consulting activities such as introducing optimal insurance
tailored to the needs of each customer and quickly providing support to deliver security tocustomers in the event of disasters or accidents.
For agents to be indispensable persons truly relied upon by customers, each Tokio Marine
Group company has been proceeding with initiatives directed toward its agents such as
various kinds of training, establishment of administrative procedures and IT systems andbusiness administration management support.

Working Together with Agents on Initiatives to Improve theQuality of Operations
Tokio Marine & Nichido defines Anshin (“Reassuring”) Quality as specific quality standards
that are indispensable for the products and services provided to customers and works
together with agents to improve quality. In addition, with regard to an agent commission
system, we conduct assessments in terms of quality, growth (scale, revenue increase rate,
claims ratio) and partnership (including consulting capability, quality of agent businessadministration and claims service response capability). By doing so, we have establisheda system that supports agents that delivers sustainable growth by providing safety andsecurity to customers and by always remaining their first choice. Going forward, we will
promote reforms toward a new business model utilizing tablet devices and smartphones torealize an even more comfortable experience for customers. We, as a group of insurancecompanies, will work hand-in-hand with our agents to deliver quality to all customers andgain higher recognition from customers.
213

Nisshin Fire has also established its Customer Trust Standards for agent operations
concerning contract procedures, product presentations and response to customers
involved in accidents or other incidents, as well as proceeding with initiatives accordingly
to ensure that all its agents across Japan provide customers with the same, high level ofservices. Additionally, Nisshin Fire drastically revamped its agent commission system,
which previously determined agents’ commissions by considering the level of contribution
and other relevant factors in addition to the size of premiums written. Under the new
system, the company will conduct an evaluation of the level of achievement of operations
as an agent in terms of providing services and support for customers to decide agents’commissions. In this respect, the company has shifted its focus from scale to function andfrom quantity to quality, thereby adopting an agent commission system more based on thecustomer’s perspective and aimed at raising the quality of insurance sales.

Sharing Information with Agents

TNet top screen

Tokio Marine & Nichido is developing the agent’s ICT system TNet* in order to readily
provide functions that are related to insurance administrative procedures as well as
product information and sales tools that are necessary for agents as they respond to
customers. In April 2012, TNet, which previously could only be accessed from thepersonal computers of agent offices, was given multi-device compatibility. As a result, it is
now accessible from tablet and other devices, allowing agents to conduct business
anywhere, at any time. Additionally, as a means of enhancing the quality of customer
response, we mutually share the records of responses between customers and agentsand between customers and customer centers. We will continuously endeavor to enhancecommunication between agents and Tokio Marine & Nichido through ongoing efforts torefine TNet with the ultimate goal of providing services that will bring greater customer
satisfaction.
214

* TNet is an online agent system provided by Tokio Marine & Nichido with the intent of supporting agents inenhancing the quality of insurance business operations and increasing operational efficiency.

Business Administration Support for Agents
Tokio Marine & Nichido is introducing TNet-WITH as a business administration support toolin view of the difficult circumstances faced by agency managers in comprehending
business administration processes and the degree of execution of various measures alongwith growth in size and organizational development of agents. TNet-WITH enables
qualitative conditions to be shared within agencies, within the company and between
agents and the company, and functions as a tool for enabling the entire Tokio Marine
Group to provide unified support for solving management issues faced by agents. By
centralizing agent management support measures into the TNet agent support system andutilizing TNet-WITH, we seek to further enhance communication within agents and within
the company and between agents and company employees and improve the quality ofagents’ operations and customer services.

215

Education and Training Systems for Agents
In order to meet customer expectations and earn their trust so that customers are able toconsult us about insurance with peace of mind, we support the development ofprofessional human resources through a qualifications system and training programs.

Original Learning Program
In order to foster agents and salespersons capable of providing meticulous and excellent
services to customers, Tokio Marine & Nichido offers a learning program that covers abroad range of operational knowledge on product details, claim services, compliance andother business-related topics.A course on basic products knowledge, in particular, isprovided as a mandatory course, which salespersons must take before they engage inproduct sales.Salespersons can take each course through various means, including ouronline agent system (TNet).

Initiatives for Improving Qualities and Abilities Required of Non-Life
Insurance Salespersons

Operated by The General Insurance
Association of Japan

Operated by Tokio Marine & Nichido
Original Learning Program

General Examination for General Insurance
Solicitors
Basic Course Unit

An examination to ensure that a person has basic

Offering a broad range of courses:
Anshin Quality, compliance
Products knowledge
Claims services

qualities as an insurance solicitor. A person must
pass this examination to receive qualification to

Operation of the agent online system (TNet)

undertake insurance solicitation.
Qualification must be renewed every five years.

Available through the agent online system (TNet)

Product Course Unit

An examination to ensure that a person has
knowledge and capabilities concerning eachcategory of non-life insurance products. A
person must pass the examination to receive
qualification to sell products in the corresponding216

category.
Qualification must be renewed every five years.
General Insurance Collage Courses
Experts Course
Consulting Course

Tokio Marine & Nichido Life Training College

Antore Hiroba website

Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College
training program for life insurance agencies to develop professional insurance
salespersons. In this program, for roughly six months agency salespersons and life
insurance promoters take part together in group training and Web-based training, in which
the most advanced training program has been adopted, while also carrying out practicalactivities on the front lines of business. With regard to these practical activities, thecompany provides the latest programs for supporting the sales activities of participants,
such as the adoption of Antore Hiroba, a website where agencies can exchange
information with each other. Also, the company gives salespersons opportunities tocontinue helping each other to improve their skills after the completion of their training,
including follow-up training at branch offices.

Agent Trainee System
Tokio Marine & Nichido and Nisshin Fire have established trainee systems for thedevelopment of their exclusive professional agents.As of the end of March 2015, 933
217persons are participating in the system of Tokio Marine & Nichido, obtaining highly
professional knowledge and skills in areas such as insurance products and sales
techniques over a maximum period of 38 months. In addition to this group training acrossall outlets, practical education is conducted by advisors in the workplace and on-the-job(OJT) training as a means of nurturing excellent insurance planners.
Nisshin Fire also has established the Risk Advisor Employee System for acquiring various
knowledge and practical work experience that are necessary for selling insurance while
being engaged in soliciting contracts and related work for a certain period.

218

Local Community and Social Contribution Activities
Leading to Safety and Security
Bringing together its know-how on safety and security, Tokio Marine Group undertakes
activities to raise awareness of safety and disaster prevention and other local communityand social contribution activities around the world.

Initiatives to Support Recovery of Areas Affected by the Great
East Japan Earthquake
Tokio Marine Group has been engaging in activities to support areas affected by the Great
East Japan Earthquake. Starting from May 2011 immediately following the disaster, Group
company employees, agents and their families across the country have provided support
to disaster areas in Otsuchi-cho (Kamihei-gun) and Rikuzentakata City in Iwate Prefecture
and Ishinomaki City and Kesennuma City in Miyagi Prefecture. Their activities include
removing disaster debris, cleaning up houses damaged in the tsunami removing mud fromhouses and street drainage gutters, assisting in agricultural and fishery related work,sorting books for donation to libraries in disaster areas and cleaning damaged and mudcovered photographs and documents.
As the third series of activities in Ishinomaki City, Miyagi Prefecture (fiscal 2011) and inTono City, Iwate Prefecture (fiscal 2012), Tokio Marine & Nichido has been sending
employee volunteers to assist in an initiative undertaken by the NPO Watari Greenbelt
Project since April 2013. The project aims to restore tide-control forests along the coastal
areas and promote the recovery and new community development of Wataricho, Miyagi
Prefecture. Over a two-day tour, employee volunteers visit the coastal areas devastatedby the tsunami, cut grass in planned tree-planting areas and help with cultivating saplings
that will be planted along the coast. Up until March 2015, we have conducted nine suchtours, with the participation of a total of about 130 employees, including Group employees,
agents and their families.
In fiscal 2014, approximately 2,000 employees of Tokio Marine & Nichido and Group
companies made paper lanterns from milk cartons for the Lanterns of Prayer, a memorial
event for the Great East Japan Earthquake held in Morioka City, Iwate Prefecture, andsent about 2,000 lanterns to the Morioka Recovery Support Network, the secretariat of theevent.
219

As another ongoing effort, the company provides local dishes of the areas affected by thedisaster at its employee cafeteria and donates a portion of sales of these dishes. During
the period from April 2014 to March 2015, the company sold about 2,080 dishes anddonated approximately 200,000 yen to the Great East Japan Earthquake Miyagi Children’s
Education Fund. Donations are used as scholarship and support funds to help children
who have been affected by or lost their families in the disaster to regain a stable living andreceive their desired education.

 Response to the Great East Japan Earthquake Watari Greenbelt Project (in Japanese)

Support for the Ten-Year Restoration Project of the Coastal
Forests of Tohoku Region

Tokio Marine & Nichido supports the Ten-Year Restoration Project of the Coastal Forestsof Tohoku Region* led by the Organization for Industrial, Spiritual and Cultural
Advancement-International (OISCA). This project aims to restore tsunami-devastatedcoastal pine tree forests in Natori City and to facilitate regional revitalization through therecovery of agricultural land and creation of job opportunities in disaster areas. Under ourpolicy to “never forget the event at any cost and continue to do whatever we can do evenin any small way,” we have been making an annual monetary donation of 10 million yen
220since fiscal 2011. Going forward, we will also encourage employee and other volunteer
activities.

* A project to restore beaches of white sands and forests of green pine trees in the Tohoku Region. It aims to
restore coastal forests of the Sendai plain in Miyagi Prefecture, which were devastated by the earthquakeinduced tsunami in the March 2011 disaster, by promoting production, nursery and the planting of seedlings
while creating local job opportunities through these operations.

Disaster Prevention Lessons

Based on the lessons learned from the Great East Japan Earthquake, employee
volunteers from Tokio Marine Group, including its agents, conduct Disaster Prevention
Lessons to convey knowledge on disaster prevention to children and help them prepare
for a next disaster. Disaster Prevention Lessons are a program to raise readiness fordisaster prevention among elementary school children. Employee volunteers from Tokio
Marine & Nichido Risk Consulting developed educational materials, which were thensupervised by the Earthquake-induced Tsunami Risk Evaluation (Tokio Marine & Nichido)
Research Division of the International Research Institute of Disaster Science (IRIDeS) at
Tohoku University, with which Tokio Marine & Nichido has entered into an industryacademia collaborative agreement concerning the evaluation of earthquake and tsunami
risk. In the lessons, children learn about the mechanisms that cause earthquakes andtsunamis and think about how to protect themselves in an earthquake and what
preparations should be made in advance, including what to take with them in an
emergency, through a quiz and group discussion. The aim is to cultivate a correctunderstanding of earthquakes among children and the ability to prepare themselves for an
impending disaster. Disaster Prevention Lessons began in fiscal 2012, and as of March
31, 2015, have been held at about 160 elementary schools across Japan, withapproximately 12,600 children attending.
221 My Relations with CSR: Lessons on Disaster Prevention Voluntarily Initiated by
Employees

 My Relations with CSR: Disaster Prevention Lessons in Kobe, a Recovery Zone

For Tomorrow’s Smiles: Disaster Prevention and Mitigation
Information Website
In order to make a greater contribution to building a safe and secure society, we haveestablished the "For Tomorrow's Smiles: Disaster Prevention and Mitigation Information
Website." Research on Climate Change and Natural Disaster Risk (For Tomorrow’s Smiles:
Disaster Prevention and Mitigation Information Website)

Clear File Folder for Disaster Prevention
We have created the Clear File Folder for Disaster Prevention, which lists information on
disaster preparedness.

 Research on Climate Change and Natural Disaster Risk (Clear File Folder for Disaster
Prevention)

Cooperating in the Production of Educational Comic Book “Major
Study, Everything about Insurance”

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Agreeing with the idea of teaching many more children about insurance in an easy-tounderstand manner, Tokio Marine & Nichido along with Tokio Marine & Nichido Life havecollaborated in the production of “Major Study, Everything about Insurance,” aneducational comic book for elementary school children created by Kodansha BC Ltd. We
participated in the book’s production as early as from the planning stage, as part of ourconsumer as well as insurance education efforts and because we aspire to convey correctknowledge of insurance to elementary school students, who will play leading social rolesin the future, from our position at the front lines of society.
In fiscal 2013, this book, which is not for sale, was donated through Kodansha BC Ltd. toapproximately 21,000 elementary schools and 3,150 public libraries across Japan, andhas been made readily available for many children to enjoy.

 Tokio Marine & Nichido: Our Books (in Japanese)

Cabinet Secretariat: Compilation of Private Sector Example
Initiatives for Building National Resilience

Source: Website of the National Resilience Promotion Office,Cabinet Secretariat

Building national resilience in an effective manner requires efforts that combine national,
regional and private-sector resources.
As activities in the private sector are essential in promoting disaster prevention andmitigation, the Cabinet Secretariat, following the advice of the Advisory Committee on
National Resilience (Disaster Reduction and Mitigation), created and made public a
reference material entitled “Compilation of Private Sector Example Initiatives for Building
National Resilience” in June 2015. The material, which lists leading initiatives of business
operators and other organizations, aims to encourage and accelerate voluntary efforts inthe private sector for building national resilience.
As Tokio Marine Group works to solve disaster-related issues and reduce disasterdamage, five initiatives have been included in this collection of private sector initiatives.

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Initiatives of Tokio Marine Group Cited in the Compilation of Private
Sector Example Initiatives for Building National Resilience
Initiat
ive
no.

7

39

75

152

212

Lead
organization

Tokio Marine &NichidoTokio Marine
Millea SAST
Insurance

Tokio Marine &NichidoTokio Marine &l
NichidoTokio Marine &Name of initiative

Details

Setting up the Kansai Backup
Headquarters when its
headquarters in Tokyo sustains
damage in a disaster: BusinessContinuity Plan of a Non-Life
Insurance Company

To fulfill a social mission of a nonlife insurance company, thecompany has established a rule
to set up the Kansai Backup
Headquarters when its
headquarters in Tokyo sustains
damage in a disaster. Has beendevising ways to quickly set up a
response headquarters andenhancing its preparedness
during “peace” time.

Setting up a backup headquartersin Fukuoka when its headquarters
in Yokohama sustains damage ina disaster

Assuming a case where its
headquarters in Yokohama
sustains damage and become
non-operational in a disaster, thecompany has established a rule
to set up a backup headquartersin Fukuoka.

Earthquake and tsunami risk
research, industry-academia
collaboration between Tohoku
University and Tokio Marine
NichidoUnder the industry-academia
collaborative agreement, thecompany promotes earthquake
and tsunami risk research,
research on tsunami evacuationand disaster prevention education
and awareness activities andprovides information on various
research outcomes to society.
Also linked to human resources
development in relevant areas.

Disaster Prevention Lessons tocultivate the ability to survive adisasterBased on the lessons learned
from the Great East Japan
Earthquake, employees visit
elementary schools nationwide toprovide lessons to prepare
children for an impending major
earthquake and gain the ability tosurvive a disaster.

Contributing to disaster prevention
and mitigation, utilizing theBy supporting the planting ofmangrove trees overseas andrecovery of coastal forests in the
Tohoku region in Japan, the224Nichido

ecosystems in coastal areas

company contributes to disasterprevention and mitigation, which
utilize the ecosystems in coastal
areas.

 Compilation of Private Sector Example Initiatives for Building National Resilience,
National Resilience Promotion Office, Cabinet Secretariat (in Japanese)

Mangrove Planting Project
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project
mainly in Southeast Asia.

 Preservation of Biodiversity (Mangrove Planting Project)

Tree-Planting Together with Customers～PHLY 80K Trees
initiative～
To promote disaster prevention and mitigation, U.S.-based Philadelphia Insurance
Companies (PHLY) works jointly with customers to eliminate the use of paper and plant
80,000 trees.

 Global Environment Protection through Products and Services (Tree-Planting Together
with Customers～PHLY 80K Trees initiative～)

Contributing to Safety and Security in Local Communities

Since September 2007, Tokio Marine & Nichido has been cosponsoring the “Daijoubu
225Campaign,” a movement led by The Mainichi Newspapers, and supporting activities toprotect children and local residents from disasters and crimes.
As part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create
Local Community Safety Maps* in fiscal 2011 in collaboration with The Mainichi
Newspapers and 38 FM radio stations nationwide. It is a crime prevention event involving
the engagement of employees and agents. The event starts with a morning training
seminar by Professor Nobuo Komiya of Rissho University, an expert in criminal sociology,
to cultivate trainers for the creation of local community safety maps. After participating inthe seminar, employees and agents of Tokio Marine & Nichido become trainers
themselves and hold the workshop in the afternoon for children in local elementary
schools. In fiscal 2014, the event was held at four locations nationwide, and a total of 190
children and their parents as well as 76 employees and agents of Tokio Marine & Nichido
participated.

* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map toshow “dangerous,” crime-prone areas, which have been picked based on the keywords of “easily
accessible” and “not openly visible.” The event encourages children to identify dangerous areas by learning
what easily accessible, not openly visible areas mean.

Natural Disaster Risk Seminar by Tokio Marine & Nichido and the
Tokio Marine Research InstituteTokio Marine & Nichido and the Tokio Marine Research Institute jointly held a seminar on
natural disaster risk entitled “The Frontline of Natural Disaster Research – Growing Risk of
Natural Disaster and Vulnerabilities in Large Cities” on November 6, 2014. This seminar
was provided free of charge to citizens and company employees for the purpose ofhelping them gain a better understanding of global warming and major natural disasters
through lectures and panel discussions by experts on the subject matters.
226 Seminar by the Tokio Marine Research Institute (in Japanese)

Holding Traffic Safety Seminar

Tokio Marine Newa Insurance of Taiwan has been conducting various initiatives to reduce
drinking and driving since 2012 as part of its efforts to solve the social issue involving
driving under the influence. In 2014, the company started holding its Traffic Safety
Seminar for corporate customers. In the seminar, the company leverages its expertise in
the field of auto accidents to emphasize the importance of traffic safety and prevention ofdrinking and driving and to call for companies’ decisive action to set up internal rules toban drunk driving. This seminar was held 30 times in 2014. The company will continue tocontribute to the creation of a safe social environment through this and similar initiatives.

Promoting the Pink Ribbon Movement

Tokio Marine & Nichido Life engages in the Pink Ribbon Movement through J.POSH, an
NPO engaged in pink ribbon movements for breast cancer awareness in Japan. The
number of breast cancer patients has been increasing in Japan, but it is a disease with ahigh survival rate if detected and treated early based on the correct knowledge. The
227

company promotes the Pink Ribbon Movement by holding street campaigns nationwide
mostly in October every year. Employees wear pink windbreakers and hand out leaflets
explaining the importance of receiving examinations for early detection of breast cancer.

 J.POSH (Japan Breast Cancer Pink Ribbon Movement) (in Japanese)

Providing Encouragement to Cancer Patients by Making Terry
Cloth Caps

Since fiscal 2009, Tokio Marine & Nichido Life has joined initiatives undertaken by the
Iwate Hospice Association, a citizens’ group in Morioka City, Iwate Prefecture, to support
cancer patients and their families and help them gain courage to fight against the disease.
The company has been making terry cloth caps for patients undergoing anticancer drug
treatment. Every year, participants from Tokio Marine & Nichido Life and other Tokio
Marine Group companies and their families stitch the caps together and donate more than
1,000 caps as Christmas presents to cancer hospitals nationwide through the Iwate
Hospice Association.

 Iwate Hospice Association (in Japanese)

Participating in a Cancer Awareness Event in the United Kingdom

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U.K.-based Tokio Marine Kiln Group joined Macmillan Cancer Support in 2014, an eventthat supports cancer patients held in October 2014, by way of monetary donations andthrough employee engagement to solicit donations. A team of 11 employees participatedin an obstacle course race, and after running 12 miles in rain and mud conditions,
received over £4,000 in donations. The team also participated in a bread-baking contest,
where members also appealed for donations for charity activities that provide support inpractical, medical care, mental and financial-related areas for people living with cancer.

Taking the ALS Ice Bucket Challenge

U.S.-based Philadelphia Insurance Companies (PHLY) challenged its employees to takethe ALS Ice Bucket Challenge to raise awareness for amyotrophic lateral sclerosis (ALS)
and solicit donations to support related research. In the ALS Ice Bucket Challenge, people
pour a bucket of ice water over their heads, upload their videos on the Internet andchallenge others to participate. Those who are challenged either participate within 24
hours or make a donation to an ALS charity organization. It started in 2014 via social
media and became a social phenomenon in the United States and across the world. The
executive team of PHLY, including President and CEO Bob O’Leary, joined the challengein August 2014 and called for employees’ participation nationwide, with the incentive ofdonating USD50 to The ALS Association for each employee who accepted the challenge.
PHLY donated a total of USD30,000 on behalf of 540 employees who took the challenge,
including a sum separately donated by the company. Funds raised will be used to support
R&D activities for the treatment of ALS.

229

Experience-Type Volunteer Activity at Homes for the Elderly
In fiscal 2013, Tokio Marine & Nichido Life launched an experience-type volunteer program
in collaboration with Tokio Marine Nichido Samuel. Participants interact with residents of
for-profit homes for the elderly with nursing care operated by Tokio Marine Nichido Samueland help organize events at these homes.
Through the experience, participants understand the need for nursing care in our superaging society and ways to help each other in local communities while learning how tointeract with people with dementia or in need of nursing care. In fiscal 2015, the scope of
the activity will extend to each Tokio Marine Group company, with a view to enhancing
local community and social contribution activities across the entire Group.

N Program to Support Young Physicians to Gain ClinicalExperience in the United States

In collaboration with Mount Sinai Beth Israel, Tokio Marine & Nichido has been offering the
N Program since 1991. This is a medical residency program to promote exchange
between the two countries in the medical field by dispatching every year young Japanese
doctors with the desire to gain clinical experience in the United States.
The N Program has made remarkable progress thanks to the cooperation of teachers at
U.S. medical institutions and the efforts of residents who participated as trainee
physicians. To date, the total number of trainees and graduates of this program has grownover 160.

 N Program (in Japanese)

230

Providing Japanese-Language Medical Services in the UnitedStatesThe Japanese Medical Practice outpatient clinic operated by Mount Sinai Beth Israel in
New York City with donations from Tokio Marine & Nichido has been providing medical
services in Japanese since 1990. At the event celebrating the 100th anniversary of theJapanese American Association of New York held in fiscal 2009, the Japanese Medical
Practice outpatient clinic offered medical consultation services and held medical seminars
for elderly Japanese-American people living in New York. This clinic plays a major role inproviding medical services to the local Japanese community and is highly regarded by theJapanese Consulate General in New York as a medical institution providing services toJapanese people.

 Japanese Medical Practice outpatient clinic (in Japanese)

Donation to the iPS Cell Research Fund of Kyoto University

In January 2015, Tokio Marine & Nichido donated a total of 100 million yen to Kyoto
University’s iPS Cell Research Fund, covering a five-year period. In addition, the company
called for donations to the fund from employees of Tokio Marine Group companies andother individuals. Through these donations, we hope to ease the suffering of people withintractable diseases and injuries and contribute to the establishment of a research
environment that can stably obtain a pool of excellent researchers and researchsupporters and to the further advancement of research in this area. To deliver safety andsecurity, we will continue to provide support to health, medical and other related fields.
231

Tokio Marine & Nichido also offers insurance products, including insurance forregenerative medicine clinical research institutes and product liability insurance for cellcultivating companies, which are designed to provide security against risk involving
regenerative medicine, such as negative health effects.

 Health and Aging Population (Insurance Products to Facilitate the Advancement ofRegenerative Medicine)232

Sustainability Report 2015

Core Theme 2:
Protecting the Earth233

Core Theme 2: Protecting the Earth

Global environmental issues are both old and new issues and thus continuous global
environmental protection initiatives are paramount. In addition, our social life is being
threatened by the frequent occurrence of natural disasters such as typhoons, droughts
and torrential rains around the world due to climate change.
The global issues of “climate change and natural disasters” and “depletion of biodiversity”
pose serious risks for the children not only of today but also of the future and at the sametime have a significant impact on the business of Tokio Marine Group.
Having stated “Protecting the Earth” as a core CSR theme, Tokio Marine Group constantly
undertakes steps toward global environmental protection through its products andservices, including the Green Gift Project. Moreover, we work to provide products andservices that are designed to mitigate or adapt to climate change such as weather
insurance and the Mega-Solar Package Program, to realize a reduction in environmental
footprint and become carbon neutral (net zero emissions) in our business operations, and234

to conduct global environmental protection activities around the world that include
mangrove planting. Besides this, we contribute to global environmental protection bypromoting environmental awareness and education as part of efforts to contribute to local
communities and societies, which includes Green Lessons run by employees and agents,
and the Children’s Environmental Award, an environment-themed picture and essay
contest for elementary school children.
As one example, the Green Gift Project, which involves mangrove planting andenvironmental protection activities worldwide, is supported by NGOs and NPOs and otherorganizations as well as central and local government, agents and employee volunteers,and contributes not only to the easing of and adaptation to climate change but alsopreservation of biodiversity and mitigation of disaster damage. In terms of reducing
environmental impact, we have implemented the ISO 14001 environmental management
system at Tokio Marine & Nichido headquarters and our proprietary Green Assist
environmental management system at other sites, and are striving to minimize
environmental impact through full employee participation. By realizing carbon neutral
status through CO2 absorption, fixation and reduction based on mangrove planting andGreen Power Certificate purchasing, we are promoting efforts to conserve energy andresource and create a sound material-cycle society focused on energy and resource
conservation.
Since 2005, we have been conducting Green Lessons that are delivered throughemployees and agents. The lessons have been held at a total of approximately 690
elementary schools and special needs schools for approximately 47,600 children as ofMarch 2015. With the Children’s Environmental Award, which has been held since 2008
with the support of the Ministry of Education, Culture, Sports, Science and Technology
and Ministry of the Environment, a large number of elementary school children haveapplied to date and the award winners are invited on the Iriomote Island Eco Experience
Tour.
The Tokio Marine Group will implement a variety of initiatives to protect the environment asa global insurance group with responsibility for the future of the earth.

235

Examples of CSR approach（Protecting the Earth）〉 Global Environmental Protection through Products and Services〉 Reduction of Environmental Footprint〉 Preservation of Biodiversity〉 Local Community and Social Contribution Activities Leading to Global Environmental

Protection

236

Global Environmental Protection through Products andServices
Damage caused by climate change has escalated globally. Tokio Marine Group companies
are cultivating know-how concerning climate change and global warming and promoting
the development of products and services that mitigate and adapt to climate change,
reduce natural disaster damage, preserve biodiversity and contribute to the developmentof local communities.

Green Gift ProjectThrough eco-friendly products, Tokio Marine & Nichido acts as one with its agents inengaging in global environmental protection initiatives and welcomes participation bycustomers as well.
With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift
Project based on the concept of undertaking eco activities. Under this project, when acustomer chooses Web-based insurance contracts (clauses) on its website rather than apaper-based contract in brochure form, the company donates funds corresponding to a
portion of the value of the reduction in paper used to NPOs and other organizations
involved in environmental protection activities to support costs of mangrove planting andother environmental protection activities in Japan and overseas.
Customers’ selection of the Web policy option leads to the conservation of paper
resources. Additionally, it allows the company to reduce the environmental footprint
created by the manufacture of paper and its transport to the company, the mailing ofpolicies to customers and the disposal of policies when unneeded after maturity. The
Green Gift Project also provides a number of other beneficial effects. These include
contributing to the prevention of global warming and the preservation of biodiversity via
mangrove planting activities and communicating to children, who will lead future
generations, the importance of the earth’s environment through their actual participation inenvironmental protection activities in Japan. In fiscal 2014, the number of agreements
taking advantage of the Web policy option was approximately 9.7 million, representing a
reduction in paper usage of approximately 2,520 tons.

237

To help customers better understand mangroves and experience
participation in global environmental protection activities, the company
established a Green Gift page on its website that reports on topics suchas planting activities in various countries where mangrove planting isundertaken, updates on the growth of planted saplings and the volumeof CO2 absorbed through planting. The page also provides information on applying forenvironmental protection activities carried out in each region in Japan mainly for children,the leaders of the future, and reports on these activities. The company is also cooperatingin human resource development in the regions where planting occurs, and participates inthe education support programs conducted by the international NGO known as Room to
Read in developing countries where planting takes place, such as India, Bangladesh andVietnam. These activities are also introduced on the Green Gift site.
Through this project, Tokio Marine & Nichido will continue its initiatives aimed atconservation of paper resources, prevention of global warming and conservation of
biodiversity.

〉 Local Community and Social Contribution Activities Leading to Global Environmental

Protection (Environmental Protection Activity in Japan: Green Gift Project)〉 Tokio Marine & Nichido (Green Gift Project) (in Japanese)〉 Nisshin Fire (Web contract) (in Japanese)

Tree-Planting Together with Customers ~PHLY 80K Trees
Initiative~
In the United States, several million trees have been destroyed by record-breaking forest
fires in recent years and natural disasters such as destructive storms, driving theincreased importance of mitigating such damage by planting more trees.
U.S.-based Philadelphia Insurance Companies (PHLY) announced the start of the PHLY
80K Trees initiative launching on Earth Day 2015 (April 22) in conjunction with theenvironmental NPO Arbor Day Foundation with the aim of protecting the global
environment, preserving biodiversity and minimizing disaster damage together withcustomers and agents. PHLY plans to plant a total of 80,000 trees and offset 2,200 tons of
CO2 in 2015 through support of two programs run by the Arbor Day Foundation, namely,
Replanting Our Nation’s Forests and Community Tree Recovery. To achieve the goal of238

planting 80,000 trees, PHLY is shifting to digital transactions (payment settlement) andtaking on a paperless initiative together with its customers, brokers, independent agentsand employees.
〉 PHLY tree-planting activities contribute to disaster prevention and mitigation〉

PHLY 80K TREES

Promoting Non-Printing of Insurance Policies
Since February 2013, Tokio Marine Millea SAST Insurance has been implementing an
initiative under which customers can view their policies on its website rather than on
paper, which has helped reduce paper consumption. In addition, since April 2013, a
portion of the proceeds saved through this move is being used to support and participate
in the tree-planting activity in Meguri’s Forest in Shonan International Village, Kanagawa
Prefecture, where the company’s head office is located. This project involves dense
planting and root planting of a variety of locally indigenous seedlings, which are the moststable seedlings and capable of survival, to let nature take its course in restoring the forest
to its original shape. By doing so, the project aims to “create a forest that protects life” andthus supports the community, economy and an enriched society.
Although nurturing the seedlings into a forest takes much time, through this activity,
employees, their families and the company are united as one in increasing awareness ofthe need to protect the global environment.

239

First Auto Insurance Eco Mark Certification Acquired for Financial
Products
In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark *1
certification for financial products from the Japan Environment Association (JEA) for its
efforts to promote various initiatives in the environment-related field. These included
promotion of the Green Gift Project, dissemination of information on eco-safe driving andaccident reduction via the company website, increased use of recycled parts in auto
repairs and premium discount services for hybrid, electric and compressed natural gas
vehicles.
In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2
sponsored by JEA, becoming the first company in the financial industry to receive an Eco
Mark award. In granting the award, JEA highly recognized the company's efforts topromote the widespread use and increase the visibility of Eco Mark-certified auto
insurance products (creation of Eco Mark awareness posters and extensive use of the Eco
Mark label on auto insurance leaflets and renewal notices) and to offer eco-friendly auto
insurance that allows policyholders to participate in activities to reduce environmental
impact through the Green Gift Project. Becoming carbon neutral in its domestic businessactivities in fiscal 2009 and fiscal 2010 was another point that was recognized by JEA.

*1 The Eco Mark environmental label is granted to products that are certified as having less impact on theenvironment throughout their lifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented tocompanies and organizations proactively engaged in activities to achieve the objective of the Eco Markproject: "Creation of a sustainable society through the wise choice of environment-friendly products byconsumers and environment improvement efforts by companies."

240

Accident-Related Auto Repairs That Are Friendly to theEnvironment
Tokio Marine & Nichido and Nisshin Fire & Marine
Insurance ("Nisshin Fire") have been undertaking an
initiative to promote environment- conscious auto
repairs following accidents with the cooperation ofcustomers. This initiative, contingent upon theapproval of customers, encourages the repair, notreplacement, of parts damaged in an accident or theuse of recycled or rebuilt parts if the damage isAsante environment-conscious auto
insurance

beyond repair, to reduce industrial waste and utilize resources more effectively. Following"The Declaration of the Promotion of the Use of Recycled Parts," a joint statement madeby The General Insurance Association of Japan and its member insurance companies in
October 2011, we have decided to step up this initiative by generally requiring the use ofrecycled parts when repairing company-owned vehicles and encouraging their use inpersonal vehicles of employees.
For the same reason, Nisshin Fire provides an environment-conscious auto insurance,
Asante, which provides a 10% discount on insurance premiums if a car repair is doneusing recycled parts at one of the automobile repair shops specified by the company.
Nisshin Fire (Asante) (in Japanese)〉

Auto Insurance Fleet Accident Reduction Assist Rider
We provide a Fleet Accident Reduction Assist Rider to corporate customers in an effort toprotect the global environment through consulting aimed at reducing accidents.
〉

Traffic Safety (Auto Insurance Fleet Accident Reduction Assist Rider)

Eco and Safe Driving Diagnosis App Motto, Motto Hashiro Nippon!
We provide an app that enables drivers to conduct a diagnosis of how safe and ecofriendly their driving is in a fun way.
〉 Traffic Safety (Eco and Safe Driving Diagnosis App Motto, Motto Hashiro Nippon!)241

Sale of Environmental Impairment Liability Coverage

In response to the growing need for ensuring compliance with environmental regulations
and mitigating lost profit caused by the emission of contaminants, U.S.-based Philadelphia
Insurance Companies (PHLY) offers environmental insurance products with environmental
impairment liability coverage against various risks, including impairment liability forcontamination of the environment, for manufacturers, processing companies, construction
companies, environment-related operators, environmental consultants, pharmaceuticalfirms, electricians and plumbers, hotel operators and real estate agencies.
These insurance products protect policyholders from impairment liability for damage tothird parties and remediation expenses caused by environmental contamination, thereby
contributing to the protection of the natural environment and the health of local residents
while encouraging the promotion of regional industries.
〉

Philadelphia Insurance Companies Environmental Products (2.3MB)

First Insurance Product Responding to Carbon Credits
U.K.-based Tokio Marine Kiln has commenced underwriting an insurance product thatcovers carbon credit eligibility risk from April 2011.
Under the EU Emissions Trading Scheme, companies and investors can purchase therights in advance to buy carbon credits at a given price that will be generated as credits at
a later date. However, as a result of discussions for reviewing credit certification standards
from 2012 onwards, concerns have been raised over various aspects such as theemissions reductions of trifluoromethane (HFC-23) and nitrous oxide (N2O) generated
242

from adipic acid production projects no longer receiving approval as credits. In response,
Kiln is underwriting insurance for a major bank to cover this risk. Kiln is focusing efforts on
the mechanisms of this insurance within other trading systems that include an emissions
trading system in New Zealand.
〉

Kiln (Carbon Credit Insurance)

Diffusion of Weather Insurance and Microinsurance in India
Tokio Marine Group provides weather insurance and microinsurance (insurance for lowincome earners) in India.
〉

Poverty（Increasing Prevalence of Weather Insurance and Microinsurance in India）

Mega-Solar Package Program
With the launch of Japan's Feed-in Tariff Scheme for Renewable Energy in July 2012, theplanning and construction of "mega solar" large-scale solar power generation facilities issurging across the country. In order for businesses to stably operate the facilities,
measures are necessary to evaluate business risks over a long term of 10 to 20 years andfrom a variety of angles, starting from the installation stage.
In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program.
Through risk consulting and insurance products, the program offers an integrated solution
for the risks involved in mega solar projects.

Making Use of Evolving Risk Assessment Approaches in Consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk
assessment and soil contamination status assessment) and 2) arrangement of property
and casualty insurance.
In the event of damage from earthquake, tsunami, water, wind, high tide or other natural
disasters, mega solar projects may be forced to review installation expenses orconstruction times, and business operation following launch may be severely affected.

243Based on natural disaster information and knowledge accumulated over years in theproperty and casualty insurance business, the product offers risk consulting services that
include a three-stage evaluation of natural disaster risks at planned mega solar installationsites, and soil contamination status assessment consulting through means such as siteusage history surveys and field investigations. By incorporating such consulting, mega
solar business operators are able to accurately assess the risks that can threaten
business continuity and can effectively carry out necessary investments and measures.

Arrangement of Appropriate Property and Casualty Insurance at theMega-Solar Project Installation and Operational Stages
As various risks are expected at every stage – from installation to operation – in mega
solar projects, appropriate risk management is achieved by analyzing risk factors that can
impact project management and by arranging for insurance against each risk. Looking
specifically at risks to installation work, insurance involves compensation for damages inthe event of accidents originating in solar power systems during installation or after
completion, including damage to or destruction of solar systems or temporary installations
from calamities such as fire or lightning, as well as accompanying loss of profits due todelay of operation. Risk hedging against the preceding factors is possible through erection
all risks insurance, delayed start of operations insurance and various forms of liability
insurance. With regard to risks to operation, insurance involves compensation for damages
originating in ownership or management of facilities, including damage to or destruction ofsolar power systems from calamities such as fire, as well as accompanying loss of profits if
operation is halted. Risk hedging against the preceding is possible through commercial
property insurance and various forms of liability insurance.

244

The mega solar project flow from installation work to operation

Solar power and other forms of renewable energy are indispensable as new energy
sources to support the social infrastructure of the future. Based on the role that insurancecompanies bear in society, Tokio Marine & Nichido will support the smooth diffusion ofrenewable energy by providing insurance products and risk consulting services andcontribute to the development of a sustainable society.

Environmental Consulting
The conventional corporate initiatives for the environment have been primarily passive
ones, centered on complying with environmental laws and ordinances on matters such aspollution prevention. However, besides response to laws and regulations, there is now ademand from society for a proactive response that puts environmental initiatives into
practice as a business. There is also a need for companies to aim for environmental
management that harmonizes the environment with the economy. To help companies
realize environmental management, Tokio Marine & Nichido Risk Consulting supports thedrafting of environmental strategy, including environmental management philosophy,
environmental targets and medium- and long-term planning, while taking into accountclients’ management strategies.
〉

Tokio Marine & Nichido Risk Consulting (Environment) (in Japanese)〉

Tokio Marine & Nichido Risk Consulting (Environmental Management Consulting) (inJapanese)245

Reduction of Environmental Footprint
Tokio Marine Group consumes a considerable amount of paper and energy in its businessactivities. The Group has been making continued efforts to reduce its environmental
footprint to the extent possible.

Management Structure under an Environmental Management
System (EMS)
To reduce the environmental footprint from its business activities and to advanceenvironmental protection initiatives in regions and communities, Tokio Marine Groupappoints key personnel to roles promoting CSR activities within Group companies inJapan and overseas.
In our efforts to reduce the environmental burden in business activities, we perform theplan-do-check-act (PDCA) cycle through our proprietary Green Assist environmental
management system, which draws on ISO 14001, and engage in energy conservation andresource conservation initiatives. The head office of Tokio Marine & Nichido adopted an
EMS based on the ISO 14001 environmental management system in fiscal 1999, andTokio Marine & Nichido Facilities did so in fiscal 2006.

* The targeted scope of data aggregation is major subsidiaries among consolidated companies (11 in Japanand 18 overseas).

Among Group companies, there were no major issues noted in internal auditing or external
examination under ISO 14001 and no violations of environmental laws or otherregulations.

Environmental Philosophy/Environmental Policy of Tokio Marine &NichidoEnvironmental Philosophy
Adopting the conservation of the global environment as one of its key management
policies, Tokio Marine & Nichido recognizes that it is an important responsibility of all246humans and companies in the present world to protect the environment. Together withstakeholders, Tokio Marine & Nichido is committed to realizing a society where
sustainable development is maintained through the efforts of all employees throughout theentire range of our business activities in order to improve and coexist in harmony with theenvironment.
Environmental Policy
Tokio Marine & Nichido has established the following policies and will make every effort torealize them in all areas of its activities.
1. Preservation of the Global Environment and Biodiversity through the Insurance
Business
2. Reduction of Environmental footprint
3. Compliance with Environmental Laws and Regulations
4. Continuous Improvement of the Environment and Prevention of Pollution
5. Promotion of Environmental Awareness-Raising and Philanthropic Activities
The above policy will be made well known to and understood by all employees andreleased to the public. (Revised on July 1, 2015)

Concept for Reducing Environmental Footprint
Environmental footprint caused by business activities of Tokio Marine Group is relatively
small compared with companies in the manufacturing industry; however, the size of theGroup makes it a large consumer of paper and energy. In order to reduce theenvironmental footprint from our business activities wherever possible, we have positioned
initiatives for reducing environmental footprint as a key issue for the company. The entire
Tokio Marine Group, in Japan and overseas, is making efforts to become carbon neutral*under the following strategic concepts.

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.
2. Switch: Switch to natural energy.
3. Offset: Absorb and fix CO2 by mangrove planting and retirement of emissions credits.

* Carbon neutral means that CO2 emitted in the course of a company's business activities is equivalent to thevolume of CO2 absorbed and reduced by way of mangrove planting, use of natural energy and theretirement of emissions credits by such a company.
247

Environmental Footprint Data
Tokio Marine Group Consolidated Companies
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2015: -1% compared with previous year
CO2 emissions (Tokio Marine Group consolidated companies)
Fiscal 2014 CO2 emissions by the Tokio Marine Group overall versus a start-of-year targetof 87,971 tons (maintaining the previous fiscal year’s level) were 98,317 tons (Japan:
72,978 tons, overseas: 25,339 tons), or 111.8% of emissions in the previous fiscal year.
The main cause of the increase was a significant rise in the CO2 emissions coefficient ofJapanese power utilities.

Tokio Marine & Nichido
Medium-term target (fiscal 2020): -40% (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% (compared with fiscal 2006 level)
Reduction target in fiscal 2015: -1% compared with previous year
CO2 emissions (fiscal 2014 results)
Fiscal 2014 CO2 emissions versus a start-of-year target of 50,642 tons (maintaining theprevious fiscal year’s level) were 57,546 tons, or 113.6% of emissions in the previous
fiscal year. The main cause of the increase was a rise in the CO2 emissions coefficient ofJapanese power utilities.
〉

CSR Performance Data (Environment)

248

Initiatives toward Becoming Carbon Neutral

Mangrove forests have an effect on the prevention and mitigation of global warming byabsorbing and fixing a significant volume of CO2. Under the concept of “Insurance for the
Future of the Earth,” Tokio Marine Group has engaged in the Mangrove Planting Projectsince 1999. As of March 2015, 8,994 hectares of mangrove forest have been planted
through this project in nine countries, primarily in Asia.
Each Group company strives to reduce the environmental footprint through energy
conservation and resource conservation. At the same time, Tokio Marine Group aims toachieve carbon neutral status on a global basis, offsetting the CO2 emissions generated
by its business activities with CO2 absorption and fixation through means such as
mangrove planting* and natural energy (green power).
CO2 emissions in fiscal 2014 amounted to 98,317 tons, an increase of 11.8% from theprevious fiscal year, primarily due to an increase in the CO2 emissions coefficient ofJapanese power utilities, despite a steady reduction in overall energy consumption in theGroup of 1.2% year on year on the back of efforts to minimize the environmental impact
imparted by each Group company. On the other hand, the CO2 absorption and fixation
effects through mangrove planting and other efforts amounted to 113,310 tons and theentire Tokio Marine Group (domestic and overseas) thus became carbon neutral.

249

* Calculations of CO2 absorption and fixation through mangrove planting
The Central Research Institute of Electric Power Industry (CRIEPI) has been engaged to provide
evaluations and calculations for the amounts of CO2 absorption and fixation through mangrove planting, anda report on the findings has been received. A third-party organization (Ernst & Young Sustainability Co.,
Ltd.) has been contracted to provide verification of the results of the calculations in terms of confirming
consistency in part of the calculation process. As a result, the Tokio Marine Group has deemed that theeffects of CO2 absorption and fixation through mangrove planting have been calculated appropriately.

Purchase of Tradable Green Power Certificates
The Tokio Marine Group is promoting the use of natural energy in Japan and overseas.
Tokio Marine & Nichido has been purchasing Tradable Green Power Certificates in theamount of approximately 1 million kWh annually continuously since 2002 through wind
power and biomass power generation. In addition, the Tradable Green Power Certificatespurchased by the company are being allotted to the reduction of emissions at target sites
based on the system regarding emissions trading and the obligation to reduce total
emissions of greenhouse gases pursuant to the Ordinance on Environmental Preservation
to Secure the Health and Safety of Citizens of the Tokyo Metropolitan Area
(Environmental Preservation Ordinance).
U.S.-based Philadelphia Insurance Companies has rolled out an employee-driven
environmental awareness campaign called “GREENPHLY” and since fiscal 2013 haspurchased green power to account for 100% of its electricity use over the year in its
business activities, thus realizing net zero emissions*.
* Net zero emissions are achieved when the net of CO2 emissions and energy consumed equals zero.

250

Energy Conservation and Resource Conservation Initiatives
Raising Employees’ Energy Conservation AwarenessResponding to the calls for energy conservation (in particular, the restraint of electricity
consumption during peak periods) following the Great East Japan Earthquake of March
2011, Group companies in Japan are implementing Summer & Winter Electricity-Saving
Measures as an initiative to firmly establish electricity and energy conservation.
Specifically, the companies are making continuous efforts to (1) conserve energy in offices(reducing unneeded light fixtures, placing restrictions on use of items (OA equipment,
copiers, etc.) around power outlets, and thoroughly managing air-conditioning (such as
setting temperatures in offices to 28°C in summer and 19°C in winter); and (2) review
employees' work styles (such as encouraging early morning working hours and promoting
casual dress). Further, we are making efforts to curb CO2 emissions from energy usage,
such as by expanding our use of TV/Web conferencing systems and restricting air travelfor business (which also reduces costs).

Effective Use of TV/Web conferencing
By making effective use of TV/Web conferencing, Tokio Marine & Nichido is reducing
greenhouse gases resulting from employee business travel and is striving to raisebusiness processing efficiency. Tokio Marine & Nichido has presently introduced and isactively utilizing more than 300 teleconferencing systems at its business bases and by
doing so is limiting the number of employee business trips and reducing business travel
expenses.

Resource Conservation in Buildings and Facilities
Tokio Marine Group’s companies are engaged in initiatives* that consider the environmentand disaster prevention in buildings and facilities, as appropriate for each structure.
Estimated facilities investment value related to energy conservation measures: 1,601
million yen (fiscal 2014, Tokio Marine & Nichido)* Upgrading to high-efficiency lighting fixtures (LED, etc.) and air conditioning; installation of motion sensors inlighting fixtures, etc.

251

At Tokio Marine & Nichido, the company’s Nagoya Tokio Marine & Nichido Building, which
was completed in 2013, gives high consideration to the environment with features that
include double-glazed window glass and LED lighting throughout the entire building. Thisbuilding has earned the S-rank, the highest rank under Comprehensive Assessment
System for Building Environmental Efficiency (CASBEE) Nagoya, a building environmental
performance evaluation system operated by the city of Nagoya.
This building has secured the top-tier Platinum ranking under the DBJ Green Building
Certification System operated jointly by the Development Bank of Japan and Japan Real
Estate Institute. Furthermore, in January 2015 it was certified as an excellent eco-friendly
office by Nagoya City due to voluntary and proactive efforts to be kind to the environment
in its business activities. It also won the 22nd Aichi Machinami Architecture Award inrecognition of its contribution to the formation of a pleasant local environment.
In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives andachievements in reducing greenhouse gases in offices and won the Excellence Award in
the Osaka Stop Global Warming Awards.
At Group companies overseas, as in Japan, we are taking measures to conserve energy
as appropriate for each building or facility. As an example, Tokio Marine Centre(Singapore) has been actively introducing environmentally conscious measures that
include installment of energy-saving air-conditioning equipment and lighting fixtures,
installment of water-saving equipment that reuses rainwater and placement of greenery.
〉 Tokio Marine Singapore Insurance

Initiatives to Reduce Paper Use
Tokio Marine Group’s volume of paper consumed in fiscal 2014 was 9,090 tons (8,387 tons
in Japan, 703 tons overseas), which was 95.2% of the amount consumed in the previous
fiscal year. In fiscal 2015, we are taking action under a target of reducing paper volume inJapan by 1% from the previous fiscal year.
As a measure to curb paper consumption, Group companies are promoting the use of
paperless conferencing, using green procurement of stationery and office supplies, shifting
forms and pamphlets to Web formats (i.e., promoting paperless use) and firmly
establishing the use of double-sided copying and aggregate printing.
252

Initiatives for Reducing the Environmental Footprint in the Value Chain
Promoting the use of recycled auto parts
From the perspective of creating a recycling-based society and reducing the burden on theenvironment (i.e., curbing CO2 emissions from the manufacture of parts*), Tokio Marine
Group is calling on employees to engage in the Eco-Safe Driving program of The General
Insurance Association of Japan and is actively using recycled auto parts when repairing
vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design
Insurance are taking action in calling for the use of recycled auto parts and proposing theuse of these parts to individual and corporate customers that have met with accidents.
Number of instances of use of recycled auto parts (fiscal 2014, Tokio Marine & Nichido):
about 25,849 (118.6% compared with the previous year)* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for abumper, 97.3 kg for a door, etc. (Source: Survey by The General Insurance Association of Japan))With the approval of customers, Tokio Marine & Nichido is making efforts to expand theuse of recycled parts. The company’s actions include distributing pamphlets to boost
awareness of the Recycled Parts Usage Promotion Campaign among agents and auto
repair shops, as well as creating content for tablet devices to aid these businesses ineasily explaining the merits of recycled parts to customers.

253

Preservation of Biodiversity
Tokio Marine Group is promoting initiatives for the preservation and sustainable use of
biodiversity.

Relationship with Biodiversity
Preserving biodiversity translates into a variety of benefits, namely, lower emissions ofgreenhouse gases, mitigation of disaster risks from tsunamis and revitalization of regional
economies. Under the following vision, the Tokio Marine Group contributes to thepreservation of biodiversity through reduction of paper usage as well as mangrove
planting and other environmental enlightenment programs.

Tokio Marine Group's Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most important environmental
issues and, as a good corporate citizen, conducts initiatives for the preservation and sustainable use of
biodiversity under the following two themes.
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in our businessactivities, to reduce our impact on biodiversity and to preserve biodiversity.
2. We engage in educational activities on the preservation of biodiversity for the general public and workwith our stakeholders to contribute to the development of a sustainable society.

Participation in the Promotion Partners Program under The
Declaration of Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren andin January 2010 joined the Promotion Partners program under the declaration. Our
business activities comply with the declaration and its behavioral guidelines.
〉 The Declaration of Biodiversity by Nippon Keidanren (in Japanese)254

Mangrove Planting Project
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project
primarily in Southeast Asia. During the 16-year period to fiscal 2014, we planted 8,994
hectares of new forest in nine countries: Indonesia, Thailand, The Philippines, Vietnam,
Myanmar, Fiji, India, Bangladesh and Malaysia. (The Central Research Institute of ElectricPower Industry (CRIEPI) has been engaged to evaluate the status of mangrove
development and CO2 absorption and fixation in planted areas, and a report on thefindings has been received.)
The activity was rolled out as a commemorative project to celebrate the 120th anniversaryof Tokio Marine & Nichido, with the original idea coming from employees who voiced their
desire to launch a long-lasting initiative in the environmental field. The project is conductedin partnership with the NGOs Action for Mangrove Reforestation (ACTMANG), theOrganization for Industrial, Spiritual and Cultural Advancement-International (OISCA) andInternational Society for Mangrove Ecosystems (ISME) and through collaboration withlocal governments and communities.
This initiative has been acclaimed and received the 2013 Environment Minister’s Award for
Global Warming Prevention Activity (International Contribution category).
“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater andfresh water meet) along tropical and subtropical coastlines and river mouths in Asia, Africa
and South America. Mangroves are sometimes referred to as “forests in the sea” and are
effective in mitigating global warming as they absorb and fix large volumes of CO2, amajor cause of global warming. They also serve as natural levees to protect people’s lives
and local ecosystems from tidal waves, tsunamis and other natural disasters.
Mangroves protected the lives of many people as well as buildings and structures when thetsunami that occurred in the Indian Ocean hit in December 2004. At present, mangroves
are being planted in the Demak area of Indonesia and Gujarat State in India, which aresusceptible to coastal erosion and flooding, with the main objective being to protect
people’s lives and keep buildings and structures intact.
The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem byproviding a sanctuary for living creatures such as fish, shellfish, crabs and shrimps andattracting monkeys and birds. Fish and shellfish caught in the sea and in rivers nearmangrove forests in Quảng Ninh Province in Vietnam and Ranong Province in Thailand
are the staple diet of the local people and a source of income through sales tointermediaries, thus contributing to sustainable regional development.

255

In addition, the mangroves themselves are being used in a variety of different ways. Alongwith the seeds and fruits being used to make soup and sweets, the leaves become feed
for farm animals and the trunks and branches are used as materials for the pillars androofs of people’s homes, thereby providing excellent support to the lives of the people.
Tokio Marine Group considers mangroves as “insurance for the future of the Earth”
because they protect the planet and people’s lives and bring benefits. We are committed
to being involved in the Mangrove Planting Project for 100 years. The project has been up
and running for 16 years to date and the mangrove forests continue to grow. Goingforward, we plan to put more effort into activities that protect and nurture mangrove
forests.

Indian Ocean tsunami from the earthquake off the island of Sumatra in
December 2004

Mangrove planting area in Ranong,Thailand, the area behind which was protectedfrom tsunami damage

Tale Nok near Ranong,Thailand, which did not have mangroves, wasdamaged by the tsunami.

Benefits of Mangroves

Fish catches are more abundant thanks to themangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove are used as
feed
for farm animals.
(Gujarat State, India)
256

Economic Benefits of Biodiversity and Ecosystems throughMangrove Planting (Thailand)
Research related to the economic impact of mangrove forests on biodiversity was reported
in the Economics of Ecosystems and Biodiversity (TEEB) study, which was launched at
the 10th Conference of the Parties to the Convention on Biological Diversity (COP10) in
2010. Based on the study results, Tokio Marine & Nichido conducted a preliminary
calculation of the economic benefits of a mangrove planting project in Thailand incooperation with Ernst & Young Sustainability Co., Ltd.
Tokio Marine & Nichido initiated its project to plant mangroves in Thailand in 2000. For the
total area of 1,016 hectares covered during the 11-year period up until fiscal 2010, we
used details outlined in the TEEB study and relevant papers to estimate and compile thebenefits by the respective items of self-sufficiency in food and gathering of timber andbiomass fuels by local residents, increase in commercial fish catches, mitigation ofdamages caused by storms, corrosion control along coastlines and absorption ofgreenhouse gases.
As a result, the economic benefits will amount to a cumulative total of approximately 4.46
billion yen by 2030 (approximately 4.40 million yen per hectare over a total of 30 years
from the commencement of mangrove planting). Additionally, the economic benefits for asingle year will increase to more than approximately 250 million yen in 2022, and although
it will subsequently trend downward, the amount is expected to remain at a base level ofapproximately 240 million yen from 2030 onwards per year.
A report of the United Nations Environment Programme (UNEP) stated that the costs ofmangrove planting amount to approximately 95,000 yen per hectare, which in turn
indicates that plantations can achieve various benefits from local biodiversity in the long
term.

257

Total in Economic Benefit by Fiscal Year for Mangrove Planting from 2000 to2010 inThailand(Millions of yen)
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Local Community and Social Contribution Activities
Leading to Global Environmental Protection
Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing different
local community and social contribution activities around the world. These activities
emphasize voluntary engagement by employees and tie-ups and collaboration with NPOs
and other groups.

Mangrove Planting Tours

Since 1999, Tokio Marine & Nichido has been promoting its
Mangrove Planting Project in Southeast Asia and othercountries and regions and conducting a volunteer tour toplant mangrove trees about once a year. Tokio Marine Group
employees, agents and retired employees as well as theirfamilies participate in these tours as volunteers to plantmangrove seeds and saplings with local residents and children and visit villages andelementary schools in respective regions to promote international exchange. As of March
2015, we have conducted 15 mangrove planting volunteer tours, in which a total of
approximately 480 members have participated.

〉 Preservation of Biodiversity (Mangrove Planting Project)“Go Green with Tokio Marine”: Mangrove Planting Activity in
Singapore

Tokio Marine Group companies in Singapore, beginning with
Tokio Marine Life Insurance, held a mangrove planting
related event on September 8, 2014. At the event, which wasattended by children from an orphanage and members of the
National Parks Board (NParks), a partner NPO, S$20,000
was donated by Tokio Marine Life Insurance to support tree259

planting efforts. This company is taking on the initiative to contribute to the local community
as insurance for the future.

Environmental Protection Activity in Japan: Green Gift Project

Tokio Marine & Nichido has been implementing anenvironmental protection initiative in Japan called the Green
Gift Project together with local citizens that includes
donations to environmental NPOs and other groups andparticipation in environmental activities in 16 regions ofJapan in one year since October 2013.
The project is conducted in conjunction with Japan NPO Center, a specified non-profit
corporation that has received backing from the Ministry of the Environment and is
responsible for the coordination and operation of the entire project. The aim is to provide
children in each region, the leaders of the future, with the opportunity to learn about local
environmental issues and foster a desire to protect the environment. The activities alsooffer the chance for local NPOs and other groups to collaborate with new stakeholders
such as Tokio Marine & Nichido and its agents. It is also a great chance for the company’s
customer contact branches to meet with environmental NPOs and other members of thelocal community. By March 2015, the Tokio Marine & Nichido had concluded agreements
related to environmental protection with local governments and organizations in five
regions and conducted activities to protect forests, woodlands, river valleys and the sea in
22 regions that have involved around 3,900 participants.

〉 Global Environmental Protection through Products and Services (Green Gift Project)〉 Environmental Protection Activity in Japan (Green Gift Project)

Green Lessons: The Mangrove Story
As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has
provided Green Lessons: The Mangrove Story, an environmental education program forchildren in elementary and special needs schools. Employee and agent volunteers visit260these schools and give lectures on the theme of “prevention of global warming andpreservation of biodiversity,” in which they tell stories about mangrove planting. Children
participating in these lessons receive flowerpots made from recycled uniforms.
As of March 31, 2015, the Group visited around 690 elementary and special needs schools
throughout Japan and provided Green Lessons to approximately 47,600 children. We willcontinue conducting these lessons nationwide as a place for children, the leaders of
tomorrow, to think for themselves about the environment.

〉 Laboratory for the Future (Green tuition fee) (in Japanese)

Collaborative Afforestation Efforts in Kochi Prefecture: Tokio
Marine & Nichido’s Forest for the Future

In May 2009, Tokio Marine & Nichido concluded a five-year
partners agreement with Kochi Prefecture, Aki City and theEastern Kochi Forestry Association to promote afforestationin Aki City under the prefecture’s Collaborative Afforestation
Project with Environmentally Advanced Corporations. The
forest covered under the agreement has been named “Tokio
Marine & Nichido’s Forest for the Future.” Every year, we conduct a volunteer tour forGroup employees and agents including their families to experience tree thinning andsocially interact with local residents. A total of 46 members participated in the sixth TreeThinning Forestry Volunteers held in November 2014. Participants felt that it was a projectthat emphasizes ties with the local community and understood that much humanintervention was required to maintain the forest in a healthy state.

261

Children’s Environmental Award and Iriomote Island Eco
Experience Tour
Since 2008, Tokio Marine & Nichido and The Asahi Shimbun
Company (newspaper) have co-hosted an environmentthemed illustration and essay contest, the Children’s
Environmental Award program, as one initiative to raise
environmental awareness among elementary school children
who will take the lead in the future and, in turn, raiseawareness among society as a whole. For the seventh Children’s Environmental Award in
fiscal 2014, we received more than 4,600 works from children all over Japan. We invited
the winners of the contest and their parents to join the Iriomote Island Eco ExperienceTour.
The Iriomote Island Eco Experience Tour is conducted under the supervision of Shigeyuki
Baba, Professor Emeritus, University of the Ryukyus. He is also a judge of the Children’s
Environmental Award and has been providing support to Tokio Marine & Nichido’s
Mangrove Planting Project. Participants learn about the importance of preserving the
global environment through a program of events that includes exploring a mangrove
forest, engaging in tree planting and mangrove dyeing, while receiving explanations from
specialists. The children who participated in the tour saw mangrove trees and crabs in the
tidal flat and understood what unspoiled nature would look like, and enjoyed activities notavailable in their home towns.

〉 Tokio Marine & Nichido (Children’s Environmental Award) (in Japanese)

Marunouchi Citizens Environmental Forum

Every year, Tokio Marine & Nichido holds a social and〉environmental awareness seminar, the Marunouchi
Citizens

Environmental Forum, jointly with Mitsubishi Corporation. At
the 56th forum held in fiscal 2014, we invited rally driver
Hiroshi Masuoka to Maru-Cube in the Marunouchi Building in
Chiyoda Ward and he gave a lecture entitled “Thoughts on
262

the future of the global environment and automobiles: Participating in an uphill race.” An
actual rally car was on display at the venue and his presentation included a video. He also
spoke about the capabilities and potential of electric vehicles. Approximately 100
attendees, including Tokio Marine Group employees and other guests, were impressed byhis talk about racing, which most people normally do not experience, and were surprisedby the advanced level of electric vehicles and wanted to become more aware of ecofriendly driving.

GREENPHLY Environmental Awareness Program and Becoming a
Member of “Green Power Partnership”
U.S.-based Philadelphia Insurance Companies (PHLY) has been encouraging its
employees to take part in initiatives to protect the environment in the workplace, home andlocal community in order to leave behind a beautiful environment for the next generation.
One such initiative is the employee-driven environmental awareness program called
GREENPHLY, which involves support of environmental protection activities by individuals
and communities as well as various efforts to reduce environmental load in the office withthe aim of minimizing environmental burden in business activities.
The three main activities under GREENPHLY in fiscal 2014 were the reduction ofenvironmental load through business activities, environmental education and awarenessraising activities, and efforts in connection with community outreach. Activities included
collecting blankets, sheets and towels from employees to reduce waste at landfills andbenefit animals in 30 shelters nationwide, and holding employee-driven environmental
education events at the head office. Some 890 employees were engaged in volunteer,
educational and fundraising activities related to environmental causes. The company also
donated US$25,000 to an environmental NGO in the United States.
In addition, PHLY purchases green power to account for 100% of its electricity use andwas recognized as a proud member of the U.S. Environmental Protection Agency’s GreenPower Partnership as in the previous year. PHLY was also recognized as one of the nineleading companies in the United States in the Green Power Leadership Awards hosted by
the Agency.

263

Participation in Environmental Protection Activities in Thailand

In Thailand, with the aim of restoring the bounty of nature toforests that are damaged in the frequent floods that occur,
Tokio Marine Insurance (Thailand) has been implementing a
project entitled LOVE Tokio Marine & Nichido for theProtection of Forests and Water since 2007. In line with theintentions of an initiative led by Thailand's King Bhumibol, efforts are being made to
expand forest areas in conjunction with a local development organization and also to
execute measures to prevent flooding such as by building levees in the upstream area ofthe river together with local youths.

Environmental Enlightenment Tour for Children in Hong Kong

At Tokio Marine Hong Kong, November 8, 2014 wasdesignated CSR Day, and in cooperation with the Hans
Andersen Club, an association that supports children’s healthand growth, the company undertakes an activity to invite
underprivileged children to an environmental enlightenment
tour every year. Many employees participated as volunteers
in events that included observing a coral reef through a glass-bottom boat and making
picture books.

264

Participation in Earth Day Events
U.S.-based PHLY supported five environmental enlightenment activities conducted by
employees as their sponsor in order to promote Earth Day 2014 as part of GREENPHLY,
an employee-driven environmental awareness program. Approximately 900 employees
took part in Earth Day events and spent 60 hours collecting donations totaling US$1,790.
The money was donated to the Southern California Coastal Water Research Project(SCCWRP), an environmental research institute that places emphasis on ecosystems
along shorelines, from rivers that flow through Southern California to the ocean.
In addition, Tokio Marine Hong Kong held Dress Black Day at work as part of Earth Day on
March 28, 2014. In order to raise awareness of Earth Day 2014 and the need for global
environmental protection, many employees dressed in black, with work lights andcomputer monitors turned off at lunchtime.

265

Sustainability Report 2015

Core Theme 3:
Supporting People

266Core Theme 3: Supporting People

In Japan, the importance of responding to the nursing and health needs of the elderly is
increasing due to the low birth rate and aging society. There is also growing demand tocreate societies in which people in underprivileged circumstances and those withdisabilities can live with peace of mind in the community as economies and societies
become more sophisticated and globalization progresses. In addition, there are calls forthe acceptance, promotion and utilization of diversity in such areas as gender, age andnationality. On a global scale, the reality is that there is growing income disparity,
increasing unemployment among youth, poverty and unequal opportunities for education
based on gender.
Tokio Marine Group has set “Supporting People” as a core CSR theme in order to take up
the challenge of resolving these issues. To this end, we will promote local community andsocial contribution activities as well as diversity and inclusion, notably through the growth267

of young people and support of persons with disabilities and athletes.
As an example, in terms of growth of young people, we support orphans of car accidents
through foundations, participate in Room to Read's educational support program for girls
in developing countries , provide scholarship support and make visits to various social
welfare institutions in different countries around the world. Tokio Marine Group employees
also actively take part in courses related to nursing skills and dementia.
In addition, we conduct honest and fair personnel affairs for Group employees irrespectiveof gender, age, nationality or any other factor, strive to develop human resources andmake use of diverse personnel that includes employing persons with disabilities. We also
support flexible work styles with a focus on work/life balance and implement occupational
health and safety as well as health management, and actively undertake efforts to fully
encourage communication with employees.
In Tokio Marine Group, a global insurance group, independent-minded individuals full ofsincerity and dynamism are taking on active roles worldwide. For us who handle theintangible product of insurance, people and the trust built with them are everything. We willcontinue valuing and supporting people with the aim of being a “Good Company” that istrusted by everyone and society.

268

Example of CSR approach (Supporting People)〉

Local Community and Social Contribution Activities Supporting〉

People Development and Utilization of Diverse Human Resources269

Local Community and Social Contribution Activities
Supporting People
Tokio Marine Group employees around the world voluntarily take on local community andsocial contribution activities under the theme “Supporting People” that include growth ofyoung people and support of the elderly and persons with disabilities.

Growth of Young People

Social Contribution Activities through Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations
with such aims as helping young people grow, encouraging international cultural exchange
and promoting sports in the local community.
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated ascholarship program in 1941. The foundation provides scholarships to students at
Japanese universities and graduate school exchange students from ASEAN nations andassists academic studies by researchers.
Tokio Marine & Nichido Educational Development Fund, established in 1984, offers
assistance to elementary school and junior high school children orphaned through traffic
accidents and for educational research by educators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting
sports activities among the public to help bring bright and enriched lives to the people ofJapan. The two facilities owned by the foundation, Nasu Sports Park and Toda Boathouse(a water sports facility), are used by a wide range of groups from young children to seniorcitizens. The foundation is also involved in local support exchange events planned bymembers of Tokio Marine & Nichido's sports teams and charity concerts given by thecompany's orchestra.

270

Overview and Activities of Each Foundation
Public Interest Incorporated
Foundation

Summary
Provides scholarships andeducational training
assistance to students at
Japanese universities andgraduate school exchange
students from ASEAN
nations

Tokio Marine Kagami Memorial
Foundation

Provides academic research
aid and earthquake research
aid to young social science
researchers

Tokio Marine & Nichido
Educational Development Fund

The Tokio Marine Sports
Foundation〉

Activities in Fiscal 2014

Provided a total of 45 million yen
to 76 new and existing
scholarship students and 71.85
million yen in aid to six research
aid projects

Provides assistance foreducators and to children
orphaned through traffic
accidents

Financial assistance foreducation and research: 151
cases
Scholarships for children
orphaned through traffic
accidents: 116 individuals

Promotes sports activities inlocal communities

Number of persons using Nasu
Sports Park: 49,631
Number of persons using Toda
Boathouse: 5,413

Tokio Marine Kagami Memorial Foundation scholarships for exchange students fromASEAN nations (in Japanese)〉

The Tokio Marine Sports Foundation youth exchange project through sports activities (inJapanese)〉

Tokio Marine & Nichido Educational Development Fund (in Japanese)

Programs for Children (Delivery of Lesson Programs andEnvironmental Education)
We encourage children who will take the lead in the next generation to think about
environmental issues and disaster preparedness through our lesson programs delivered toschools and other environmental initiatives.
〉 Disaster Prevention Lessons〉 Green Lessons: The Mangrove Story〉 Children’s Environmental Award
271

Ashinaga Charity & Walk
Tokio Marine & Nichido and Meiji Yasuda Life Insurance
Company jointly held a charity walk event, Ashinaga Charity& Walk. From Tokio Marine & Nichido, a total of 1,700
employees and their families participated in this event at 57
venues across the country, either held as My Walk organized
by Meiji Yasuda Life Insurance Company or P-Walk 10organized by Ashinaga, an organization providing educational support for children who
have lost one or both of their parents. A portion of their participation fees was used tosupport orphans as described below.
(1) Donated to Ashinaga to be used for the following purposes to support orphans:Construction and operation of Tohoku Rainbow House, a healing space forchildren orphaned by the Great East Japan Earthquake
Scholarship loans for orphans who want to attend high school, university, juniorcollege or other educational institution
Support for Ashinaga’s scholarships for international students(2) Allocated as financial assistance to orphans living in prefectures affected by theGreat East Japan Earthquake through donations to orphan support funds

Cooperating with the NPO Association for Assistance to Children
Orphaned in Traffic Accidents

Nisshin Fire supports children who have lost one or both of their parents in traffic accidents
through the NPO Association for Assistance to Children Orphaned in Traffic Accidents.
In fiscal 2014, the company held charity events at its head offices in Tokyo and Saitama,272

which were open to both employees and visitors, and collected 221,778 yen, which it
donated to the association.
Going forward, the company will continue supporting children orphaned in traffic accidents
through this association.

Serving as a Special Sponsor of the JOC Junior Olympic Cup
Swimming Tournament

Tokio Marine & Nichido started providing support to the Japan
Swimming Federation as one of the initiatives undertaken tocommemorate its 110th anniversary in 1989, with this year
marking the 27th year of support. Specific efforts include
serving as a special sponsor of the National JOC JuniorOlympic Cup Swimming Tournament held twice a year and providing support for the costsof attending overseas competition and of training camps for Junior Olympic athletes. The
company contributes to the healthy growth of young people who will represent the future
by promoting swimming.
〉

Go! Go! Junior Swimmers! (in Japanese)

Campaign to Deliver Picture Books

Tokio Marine Group participates in the Campaign to Deliver Picture
Books undertaken by Shanti Volunteer Association. Through thisactivity, picture books are sent to children in such countries as
Cambodia, Laos and Myanmar who have fewer opportunities toenjoy picture books due to reasons that include conflict and theimpact of national policy. The volunteer work entails affixing printed
text that has been translated into different languages into Japanese
picture books. Participants gathered in a meeting room and cut up
and pasted the translated text into picture books while reading each other’s books in a273

congenial atmosphere. On the last page of each picture book, participants signed theirnames in the local language, thinking about the smiling children who will receive thesebooks.
In fiscal 2014, a total of around 140 Group employees participated, and the finished books
were sent through Shanti Volunteer Association to libraries and schools to which thelibrarians and teachers who took part in training courses by the association belong.
〉 Shanti Volunteer Association (in Japanese)

Participating in Room to Read's Educational Support Program in
Developing Countries

Participating in Room to Read’s Educational Support Programin Developing Countries Tokio Marine & Nichido has
participated in the educational support effort led by theinternational NGO Room to Read since fiscal 2010. Over thefive years from fiscal 2010 to fiscal 2014, the company
donated about USD100,000 annually, providing educational
support for a total of about 1,240 girls to help them attain independence in the future andoffering a study environment for children by opening 14 reading rooms in Indeia,
Bangladesh and Vietnam.
For girls not attending school for economic reasons or because they are tied to household
duties as a result of their parents’ lack of understanding, the program offers financial aid
for tuition fees and endeavors to convey the importance of education to their families
through home visits. These efforts have allowed girls to continue their education, withmany achieving excellent performance in their schoolwork to make their dreams a reality.
India, Bangladesh and Vietnam are three mangrove planting regions covered under thecompany’s ongoing Mangrove Planting Project initiated in 1999. Through the Mangrove
Planting Project and educational support program, Tokio Marine & Nichido thus carries out
the dual-purpose global social contribution activities of nurturing both trees and people.
〉

International NGO Room to Read
274

Participating in the TABLE FOR TWO Charity Initiative Aimed at
Achieving an Optimal Food Balance in the World
Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has beenoffering a TABLE FOR TWO menu in the employee cafeteria at its head office.
TABLE FOR TWO is an initiative to donate a part (usually 20 yen) of the price of a lunch
offered in a company cafeteria to school meal programs in developing countries.
Of the total world population of almost seven billion, one billion people suffer from hunger
while another billion are experiencing obesity and other diet-linked, lifestyle-relateddiseases. To eliminate this serious food imbalance, the TABLE FOR TWO initiative waslaunched in Japan in fall 2007. The amount of 20 yen donated from every lunch is equal to
one school meal in developing countries. Thus, the name "TABLE FOR TWO" came fromthe idea that each of us in a developed country shares a table with one child in adeveloping country. We are having lunch together, beyond time and space.

Overview of TABLE FOR TWO in Tokio Marine & Nichido
Location
Employee cafeteria at the head office

MethodPurchasing a 560-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20 yen through the
NPO TABLE FOR TWO International, which will be used to buy school meals for children in developing
countries〉

TABLE FOR TWO

275

Educational Assistance for Children in China

Since 2009, Tokio Marine Group has been collaborating with
the All-China Youth Federation to support children of migrant
workers (children living in farming villages while their parents
work in the city). We have established support facilities inover 160 locations throughout China, and Group employees
engage in various volunteer activities every year.
In fiscal 2014, 23 employees, including Kunio Ishihara, advisor at Tokio Marine & Nichido,
held volunteer activities at an elementary school in China’s Guangzhou Province. It was alively interchange that included games with the themes of traffic safety and safety
precautions in school activities with around 60 children.

Concluded Educational Support Agreement for Elementary SchoolStudents
Tokio Marine Newa Insurance of Taiwan has conducted volunteer activities to help children
at a local elementary school located near its head office safely cross the road for the past
10 years since 2005. An educational support agreement was concluded with the school in2014 based on the relationship of trust built up over such a long period. The company willcontribute to the growth of the children at the school, which boasts over a 100-year
history, and the advancement of the region’s culture through such means as creating
educational materials for art class, upgrading the school’s equipment, holding concerts inthe community and supporting children with disabilities.

276

Support for a Charity Marathon in the Republic of Sierra Leone in
AfricaU.K.-based Tokio Marine Kiln has been supporting the U.K. charity organization Street
Child since 2012 when it starting serving as a sponsor of a charity marathon in Sierra
Leone as part of its 50th anniversary celebration. The Sierra Leone Marathon is a flagshipevent of Street Child that aims to return their families children who have been living on thestreet due to the civil war that came to an end in 2002 and the recent Ebola crisis andprovide them with an education. Children’s education has become a critical social issue
linked to the survival of the country where half of the population is under the age of 18 andthe literacy rate sits at only 40%. Some 32 Tokio Marine Kiln employees have participatedin the marathon since 2012, raising a total of GBP250,000 in contributions that include
matching donations made by the company. (Six employees took part in 2014 and raised
approximately GBP29,000). The donations have been used to help run the Every Child in
School program aimed at building schools and making sure all children receive an
education.

Scholarship Program for Children in Thailand and VisitingChildren’s Facility with Scholarship Students
For 10 years, our Group companies in Thailand, including Tokio Marine Insurance(Thailand), have supported a scholarship program of the National Council on Social
Welfare of Thailand. In 2014, scholarships were provided to a total of 100 junior andsenior high school and university students. A scholarship conferment ceremony was
conducted by the 18 employees of Tokio Marine Insurance (Thailand), and together withall scholarship students, they visited a facility for physically challenged children afterwards
277

to serve as volunteers. The purpose of such a visit is to give scholarship students anopportunity to experience giving to others and helping those in need.

Support for a Children’s Social Welfare Institution in Brazil

Employees from Tokio Marine Brazil Seguradora of Brazil
visited an institution for children with disabilities as part ofChildren’s Day celebrations in October 2014 with thecooperation of Association for Assistance to DisabledChildren (AACD). They donated toys and games andconducted events for the children to enjoy. In addition,
BRL200,000 (approximately 7.8 million yen) raised by employees and agents, the highest
amount yet, was donated to the association.
In order to further promote the support activities, over 100 employees participated as
telephone operators and took donations for a television program called Teleton, in which
AACD asks for donations.

Kartini Day Celebration in Indonesia
Tokio Marine Indonesia and Tokio Marine Life Insurance heldan event in Jakarta to which 200 children were invited as acelebration of the birth and achievements of heroine Raden
Ajeng Kartini, who enhanced the rights and supported the278education of women in Indonesia. Some 19 employees participated in the event, which
involved judging a dance, paintings and a fashion show performed by the children andgiving prizes to the winners. These companies believe that education has a profound
impact on children’s future and will continue to contribute to the enhancement of theeducational environment in Indonesia going forward.

Family Day for Children in Malaysia

Tokio Marine Life Malaysia held a family day event inconjunction with Make-A-Wish Malaysia, an organization
supporting children’s health in the country. Volunteers fromthe company and its agents invited over 100 children to see
a Disney movie as well as enjoy a clown show and dinnerparty. Through this event, the company aims to both fulfill the
dreams of the children and enhance the willingness of employees to participate in CSR
activities.

279

Support of the Elderly, Persons with Disabilities and Athletes

Courses to Foster Support for Dementia Care – Properly
Understanding Dementia and Providing Support Activities

Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia,
which is promoted by the Ministry of Health, Labour and Welfare and the nationwide
Caravan Mate Liaison Council, and conducts courses to foster support for dementia careas a volunteer activity to support the safety and security of local communities and families.
With the ultimate goal of creating neighborhoods where people with dementia and theirfamilies can live with peace of mind, the program is designed so that employees who takethe course have the correct knowledge about dementia to share with friends and families
as well as support and give compassionate consideration to people with dementia andtheir families in work and private life.
During the one-and-a-half-hour program conducted in each work department, mainly inTokyo, attendees watched a DVD, listened to a lecture given by an employee (called a“caravan mate”) who has received special training on this subject and participated in arole-playing session. As of March 2015, a total of around 2,900 Group company
employees have participated in this educational program and become supporters fordementia care. We intend to promote this program further, as it gives us a good
opportunity to deepen our understanding of the aging population and dementia and think
about how we accordingly deal with our customers and our own families.
〉 Million-Supporter Caravan for Dementia (in Japanese)280

Tour of Christmas Illuminations in Singapore

Group companies in Asia, including Tokio Marine Asia, invited
80 elderly persons living in social welfare institutions on abus tour to enjoy Christmas illuminations inside the city.
Around 40 employees took part as volunteers, making surethe guests had the best time possible with a number of
events that included singing Christmas carols at the dinnerparty prior to the tour and participating in line dancing.

Holding a Seminar on Caregiving Skills
Tokio Marine & Nichido invited employees of Tokio Marine Nichido Better Life Service aslecturers and held a Seminar on Caregiving Skills at its head office. It is a basic seminaron caregiving skills, which aims to make participants “persons who can provide a little bitof help” when dealing with the elderly and people with disabilities.
About 30 employees from Tokio Marine & Nichido and Group companies participated in theseminar. In addition to an elderly simulation program to experience elderly people’s vision,
hearing and other physical functions, the seminar provided tips on caregiving and points tobe noted when giving assistance and taught participants simple sign language and Braille.
Many participants felt ready and eager to help the elderly and persons with disabilities.

Learning Braille

Elderly simulation program281

Collaboration with the Japan Deafblind Association

The Japan Deafblind Association is engaged in activities to support people with hearing
and vision impairments across the country. Their activities include dispatching sign
language interpreters and helpers, training interpreters and publishing a biannual
magazine for the hearing and visually impaired. Tokio Marine & Nichido has become asupporting member of the association since 2008. At the association’s annual national
conference, which is held for the purpose of promoting exchange among people withthese impairments and improving the skills of sign language interpreters and helpers,
employees working in offices and branches in respective areas serve as volunteer staff tocooperate in running the event.
In fiscal 2014, about 70 employees from the Kobe and Osaka regions provided support forthe organization’s 23rd national conference in Kobe City.
〉 Japan Deafblind Association (in Japanese)

Collaboration with the Special Olympics Nippon Foundation282

In support of the Special Olympics Nippon Foundation’s vision of creating a society where
people with and without disabilities understand and respect each other’s differences andlive and grow together, Tokio Marine & Nichido became an official sponsor of thefoundation in fiscal 2005 and has been supporting its activities by providing funds andvolunteers. Additionally, Tokio Marine Group undertakes a year-round volunteer activity tocreate good luck bracelets to show our support to athletes of the foundation. In 2014, a
total of about 2,500 employees joined this activity.
In addition, around 250 employees took part in the Special Olympics Nippon National
Summer Games held in Fukuoka in November 2014 as volunteers.
〉

Special Olympics Nippon Foundation (in Japanese)

Support of Special Olympics in the United States

Safety National Insurance of the U.S.-based Delphi Group cooperates as an annual
sponsor of the St. Louis Metro Area Special Olympics Spring Games for athletes withintellectual disabilities and its employees serve as volunteers. The employees provided
the athletes with various types of support that included individually attending to eachathlete as partners, escorting them to their events to make sure they were on time andproviding assistance with the events, eating lunch together and going to the award
ceremony venue together. Around 2,000 people come together for the games every year,
including athletes, coaches, families and escorting volunteers. The company takes partwith the aim of getting an insight into the courage and joy shown by athletes withintellectual disabilities in getting in shape and participating in the games as well as building
bonds with the families, athletes and local citizens through the event.

283

Other Support

AED Workshop to Practice Life-Saving Skills (1)Tokio Marine Group provides a workshop to practice using Automated External
Defibrillators (AEDs) and to perform cardiopulmonary resuscitation (CPR). Around 1,300
employees from Tokio Marine & Nichido attended the workshop in fiscal 2014. Throughthe workshop, participants have realized that they do not have to be an expert to perform
CPR and gained enough confidence to take action rather than just standing by in case ofan emergency.

Standard First Aid Course to Practice Life-Saving Skills (2)In cooperation with the Marunouchi Fire Station of the Tokyo Fire Department (TFD), Tokio
Marine & Nichido provided a workshop to learn standard first aid at its head office. Overthe course of two training courses, lecturers from the fire station taught about 30
employees from Tokio Marine & Nichido and Group companies how to use AEDs, perform
CPR, prevent suffocation and stop bleeding. At the completion of these courses,
participants received a first aid skills certificate issued by the TFD Fire Chief. Participantslearned correct first aid techniques and gained confidence for responding to an
emergency.
284

Providing Support to Himawari no Kai

Tokio Marine & Nichido and Tokio Marine & Nichido Life have been supporting the NPO
Himawari no Kai since 2011. Himawari no Kai is an NPO approved by the Cabinet Office,
Government of Japan that was established in 1997 with the aim of assisting expectant
mothers and their families. The organization's most notable activity is increasing publicrecognition of its Maternity Mark. Moreover, it hands out traffic safety stickers bearing thismark to protect new mothers from traffic accidents. By supporting the organization, we willfurther contribute to the creation of local communities and society where expecting
mothers and their families can live with peace of mind.
〉 Himawari no Kai (in Japanese)

Working Together with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer
organizations across the country and works to build a system of mutual assistance in each
local community with the ultimate goal of “building a new society in which all people candevelop a close rapport with each other.” Tokio Marine & Nichido empathizes with thisorganizational philosophy and partners with the foundation.
〉 National volunteer network information of the Sawayaka Welfare Foundation (inJapanese)285

Winner of Best of Bermuda Award for Local Community Efforts
Tokio Millenium Re of Bermuda won the Best of Bermuda award for 2014 issued by The
Bermudian magazine. This award was established 24 years ago to be given to individuals
and organizations recognized for contributing to the local community by the magazine,
which boasts an 84-year history in communicating various pieces of information from theregion. The award is becoming increasingly well known every year in the country. The final
winners are selected by a review panel of 20 people following a public ballot. Tokio
Millenium Re won the Best Corporate Citizen award mainly in recognition of its support
activities for youth and their families.

Conducted the Day of Giving Volunteer Event
To demonstrate the spirit of community and social contribution, Tokio Millenium Re closed
all of its offices around the world to hold a volunteer event called the Day of Giving. In
Zurich, employee volunteers held an educational support activity for children in a local
elementary school. The same as last year, employee volunteers in Bermuda joined therestoration work of a historic prison, which is now part of a national museum, helped withgardening at a facility for persons in need and painted the walls of a building. In the United
Kingdom, employee volunteers engaged in such activities as supporting a hospice forchildren and providing assistance at a farm to promote the protection of animals. The
event was one way for employees working around the world to give back to the community
while also fostering active teamwork within the respective companies.

286

Annual Day of Service―Volunteer Day

Based on the spirit of being a “Good Company,” Safety National Insurance of the U.S.based Delphi Group holds a volunteer day called Annual Day of Service each year topromote an initiative in which employees are allotted three hours of work time to engage inlocal community and social contribution activities. Employees have spent a total of 1,134
hours over the past two years conducting support activities for thousands of people,
including those who have lost their home, households in need of relief from abuse, elderly
persons seeking someone to talk with and at-risk children, through 16 social contribution
related organizations.

Contribution to the Hawaiian Community

In commemoration of its 100th anniversary in 2011, U.S.-based First Insurance Company
of Hawaii has planned over 100 local community and social contribution events andachieved a 100% employee participation rate. A large number of employees have taken
part in a variety of events based on an unchanging spirit of cherishing connections withthe local community. Such events included delivering meals to a home for the elderly
through the employee-driven volunteer organization FirstCAT again this year, installingchild safety seats and fire alarms free of charge, upgrading a local school and conducting
287

fundraising activities aimed at regional revitalization. By engaging in such activities, thecompany aims to create a local community with a stronger, more vibrant spirit.

Participating in a Charity Band Competition

At Safety National Insurance of the U.S.-based Delphi Group, employee volunteers
participated in a charity band competition held in the local community in September of
each year. In this competition, people vote for the best performance via donations. With
support from colleagues, friends and families, an employee band from the company has
won the competition for the past five years after receiving the largest amount of donations
from the audience. The donations collected have been made to over 170 NPOs through a
local support organization.

288

Development and Utilization of Diverse Human
Resources
In order to maximize the potential of our human resources in supporting global businessexpansion, the Company is working to develop human resources with a focus on
expertise, diversity and a global perspective. Management relating to the development
and utilization of human resources is controlled by respective personnel departments at
Group companies and at the Group level by executive officers in charge of personnel at
Tokio Marine Holdings. The implementation status is monitored via the Board of Directors
and Management Meetings of respective Group companies.

Fair and Honest Personnel Affairs

Development of Human Resources》》

The Tokio Marine Group aims to

Tokio Marine Group considers its employees“continuously build an open and dynamic

to be its most valuable assets and is aiming

corporate culture that enables each andto enhance the growth of each employee

every employee to demonstrate his or her

and boost the collective capabilities of thecreative potential” and to enhance employee

organization through comprehensive

motivation by promoting a transparent andemployee training centered on on-the-job

fair personnel system.

training (OJT) and ongoing support for selfdevelopment.

Utilizing Diverse Human
Resources 》

Work/Life Balance 》

Tokio Marine Group promotes diversity

environments surrounding employees, Tokio

throughout the Group by progressively

Marine Group has been striving to achieve

moving forward in promoting theharmony between work and life with the aim

employment of persons with disabilities,of creating a corporate culture in which

encouraging female employees to takeemployees respect each other’s diverse

active roles and creating a workplace inwork styles.

Given changes in family and community

which older employees with a wealth ofknowledge and experience can take activeroles.

289

Occupational Health and Safety

Communication with Employees 》

and Health Management 》
Each Tokio Marine Group company has been

Tokio Marine Group works to enhance

making efforts to create an environment incommunication with employees throughwhich employees can work with enthusiasm

various initiatives such as direct dialogue

by providing both physical and mental healthbetween employees and executives orcare for its employees.

building sound labor-management relations.

290

Fair and Honest Personnel Affairs
Tokio Marine Group aims to enhance employee motivation by promoting a transparent andfair personnel system. The Group also endeavors to realize a corporate culture in which all
employees respect human rights through various initiatives such as human rights training.

Fair and Honest Personnel Affairs
Tokio Marine Group respects human rights and accepts diversity of nationality, gender,
age and other attributes based on the Tokio Marine Group Corporate Philosophy to“continuously build an open and dynamic corporate culture that enables each and every
employee to demonstrate his or her creative potential.” Moreover, Tokio Marine Group
maintains a transparent and fair personnel system and fully implements a performancebased pay system in an effort to enhance employees’ job satisfaction and motivation inorder to increase productivity and corporate value through response to changes in theenvironment and appropriate management of personnel and labor risks.
〉

CSR Performance Data (Number of employees,basic employee data, etc.)291

Development of Human Resources
Tokio Marine Group believes harnessing the power of its people to be indispensable tobecome a “Good Company.” The Group harnesses a spirit that has been cherished by ourpredecessors since our earliest days that focuses on the five areas of taking onchallenges, openness and dynamism, customer orientation, social contribution and a
global perspective, which form the basis of human resources development. We provide
various opportunities to foster a corporate culture in which each employee can embracechange and constantly continue to grow.

Aiming to be the Most Successful Company in Japan Where
People Can Grow and Develop
For Tokio Marine Group, people and the trust built up by those people are the source of allof our competitiveness, and thus human resources development is an extremely important
theme. In order to become a company which provides customers with a sense of security,
is selected by customers and constantly grows, as stated in our mid-term business plan,
Tokio Marine & Nichido aims to become the most successful company in Japan where
people can grow and develop. We are also creating a framework within our corporate
systems that supports self-help in order to meet the idea that each employee has thedesire to grow.
Each Tokio Marine Group company is building skill development programs and personnel
systems appropriate for the characteristics of their respective offices.
Tokio Marine & Nichido regularly conducts interviews between supervisors and theirsubordinates so that each employee can realize his or her own career vision. In theinterviews, employees share what they want to become and their strengths andweaknesses, and challenging roles are assigned that lead to the growth of respective
subordinates. The year-round dialogue between supervisors and subordinates concerning
on-the-job training (OJT), off-the-job training (Off-JT) and planned self-development efforts
seeks to enhance each employee’s competencies (in behavior and thinking).
In addition to a wide range of correspondence-based training activities, including RankSpecific Training, Optional Training, Specialization Training and e-Learning services, thecompany actively sends young employees to short-term overseas training programs and292

to business schools and law schools in Japan and abroad, universities in non-Englishspeaking countries and other institutions to develop personnel who possess a broad
perspective, international sensibilities and a high degree of specialized knowledge. Tokio
Marine & Nichido also works to enhance the career development of employees of Group
member companies overseas through efforts including group training in their own
countries and in Japan.

Human Resources Development Cycle (Tokio Marine & Nichido)

Job Request System
Tokio Marine & Nichido provides employees with opportunities to choose their jobs torealize their own career vision. The company has introduced the Job Request System tosupport employees in building their careers and to help strengthen the independence of
employees based on choice and self-responsibility. It is a key personnel system for
maintaining and expanding the energy of employees by allowing them to apply for jobs
they want to try. In particular, locally based employees in jobs not subject to relocation cantake on the challenge of a new job in a different location, or continue working after
changing localities due to reasons such as marriage or a spouse’s relocation, by applying
through the Job Request System (U-turn and I-turn transfers*).
293

In addition to the Job Request System, the company offers employees the opportunity to
declare their wishes regarding job transfers and their future career visions from theperspective of putting the right people in the right jobs based on their career visions andtransfer wishes.
*U-turn and I-turnU-turn transfers
An application type transfer in which employees in jobs not subject to relocation can take on thechallenge of new jobs outside the traditional framework with a temporary relocation on the condition
that they must return to their original localities.

I-turn transfers
An application type transfer in which employees in jobs not subject to relocation can continue working
after changing localities due to reasons such as marriage or a parent’s or spouse’s relocation.
Employees are able to relocate while maintaining their position in the company at the same level ofcompensation.

* Not all employee relocation requests are approved.

〉 CSR Performance Data (Job Request System)

Promotion of Global Human Resources Strategy
Amid the increasing importance of overseas business, Tokio Marine Group considers it
essential to build a human resources base that supports development into a global
insurance group through the hiring and developing of diverse human resources at Group
companies around the world. To achieve this goal, we formulated a global humanresources strategy and have been promoting various measures on an ongoing basis since2012.

Pillar of Tokio Marine Group Global Human Resources Strategy(1) Develop Global Leaders(2) Nurture human resources by function in line with expertise(3) Expand the base of the global talent pool
(4) Establish systems and infrastructure to spread the Company’s corporate philosophy294

Of the aforementioned, (1) Develop Global Leaders is a particularly important challenge
and we are implementing a number of measures aimed at development that include
training for Global Leader candidates selected from Group companies worldwide.
In addition, Tokio Marine Group started the Global Job Rotation Program in fiscal 2011
from the perspective of actively utilizing overseas local talent who are brimming withmotivation and capabilities. These and other initiatives are being undertaken to develop
and utilize human resources for each function in line with expertise.
The Group also provides a variety of development opportunities with the aim of broadening
the horizons of this group of global human resources. This includes short-term overseas
training programs for third-year employees of Tokio Marine & Nichido, which started infiscal 2012, and the dispatch of overseas trainees.
<Case> Global Leadership Development Program for Overseas Local Talent
In 2012, Tokio Marine Group launched the Senior Global Leadership Development
Program (SGL), a training program for overseas local employee managers aimed at
nurturing diverse human resources in respective countries worldwide. Similarly, in 2013
Tokio Marine Group inaugurated the Middle Global Leadership Development Program(MGL) targeting local overseas future managers.
In the MGL launched in 2013, approximately 20 middle-management employees gather
from around the world to participate in the one-week program in Japan, which is offered
once a year. Just as with SGL, participants visited the Tohoku disaster area and engaged
in discussions with local agents and employees with the opportunity to deepen theirunderstanding of Tokio Marine Group’s values and vision. Participants carried out action
learning based on the theme “What should be done to become a ‘Good Company?’” At theend of the program, each team delivered a presentation to management and engaged in a
spirited exchange of opinions.
A specialized department to take charge of global human resources was established at
Tokio Marine Holdings to steadily promote this initiative. At the same time, the Company
regularly holds the Global Human Resources Meeting by gathering the human resources295

department managers of major Group companies to discuss measures to strengthen
cooperation among human resources departments, human resources development
common to the Group, personnel strategies and other matters. The Tokio Marine HR
Policy, the foundation for personnel policies of the overseas insurance business, wasformulated in 2011 and is being disseminated overseas.
Going forward, the Company will continue to develop concrete measures while actively
incorporating the opinions and requests of Group companies around the world.

296

Utilizing Diverse Human Resources
Tokio Marine Group believes it essential that motivated and capable employees who
possess a diverse sense of values should exert their capabilities to the full extent,
regardless of gender, age, nationality or other attributes, to improve the quality of the
products and services that it provides to customers worldwide. Specific initiatives
pertaining to the promotion of diversity Group-wide include promoting the employment of
persons with disabilities, encouraging female employees to take active roles and creatinga workplace in which older employees with a wealth of knowledge and experience cantake active roles.

Promoting Diversity

Based on the Tokio Marine Group Corporate Philosophy of “Tokio Marine Group willcontinue to build an open and dynamic corporate culture that enables each and every
employee to demonstrate his or her creative potential,” every company in the Group
respects human rights and encourages diversity in gender, age and nationality. The Groupalso welcomes individuals with diverse values to bring them together to achieve evengreater results.
As an example of accomplishments in promoting diversity, in fiscal 2013 Tokio Marine &Nichido earned the Diversity Management Selection 100, an award sponsored by the
Ministry of Economy, Trade and Industry (METI). For this award, METI selects andcommends "companies that have raised corporate value through diversity-oriented
management." Tokio Marine & Nichido earned this award based on high regard for its
efforts such as enabling numerous women to continually take active roles by helping
protect motherhood, enhancing systems for supporting child rearing and transforming theoverall roles of employees, and for promoting the employment of persons with disabilities
while raising consciousness of the principle of normalization.

297

Going forward, each company in Tokio Marine Group will continue to implement various
initiatives that lead to diversity promotion.

Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and exceed the statutory employment
rate to become a corporate group in which diverse personnel work enthusiastically, Tokio
Marine Group is promoting the employment of persons with disabilities at Group
companies and working to raise consciousness of normalization. Tokio Marine BusinessSupport Co., Ltd., a special subsidiary based on the Disabled Persons Employment
Promotion Law, is supporting Group development by providing services that include
administrative support, printing and logistics.

Promoting the Employment of Persons with Disabilities through a Special
Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting
the employment of persons with intellectual and developmental disabilities, and in March
2010, the company was the first in the non-life insurance industry to be approved as a
special subsidiary (267 employees as of June 1, 2015).
A total of 115 employees with disabilities (as of June 1, 2015), mainly persons withintellectual and developmental disabilities who are considered to have fewer employment
opportunities among persons with disabilities, are working at the Tokyo head office and at
the Nagoya, Osaka and Kyushu branch offices. These employees are supporting Group
companies by performing such operations as data input and processing, document
enclosure and shipping and printing. In the recovery and destruction of confidential
documents, one of its operations, the company has introduced a wet-type shredder that
dissolves paper with water rather than by cutting, and by doing so, is simultaneously
assuring information security and protecting the environment.
Based on its corporate philosophy to 1) be an organization that provides support instead ofbeing a support recipient, 2) be a company in which employees can have their dreams
and take pride in, and 3) expand opportunities for taking active roles, the company isfocusing on creating an environment in which employees can work enthusiastically with asense of satisfaction. This is achieved by adopting various initiatives such as assigning298

work according to the suitability of each and every employee, implementing monthly
individual interviews and making visual appeals of points to take note of or work processes
using a whiteboard.
In the future, the company plans to broaden the field for persons with intellectual anddevelopmental disabilities to take active roles by expanding operations through cultivating
operations that could be outsourced from respective Tokio Marine Group companies.
〉 CSR Performance Data (Rate of employment of persons with disabilities)〉

My Relations with CSR: Aiming to Create Workplaces in Which Everyone Can Work with
Enthusiasm〉 Tokio Marine Business Support (in Japanese)

Empowering Female Employees

Women account for more than 40% of the employees at
Tokio Marine Group consolidated companies in Japan. In
keeping with the Group’s Corporate Philosophy, by further
empowering and promoting the growth of female employees,
we aim to provide customers with products and services that
achieve even greater customer satisfaction. For this purpose,
we provide a variety of opportunities to every female
employee at each Group company for autonomously building
their careers and empowering them in an even wider range of fields. For instance, at thebranch manager conference and other venues, the president of Tokio Marine & Nichido
has been advocating the active promotion of diversity as his top message since assuming
his current post. For management-level positions, we continually work to transformawareness with initiatives that include the assessment items of the Role Challenge
System (internal assessments). To continuously develop female executives, Tokio Marine& Nichido gives female employees responsibilities based on their individual career vision,
provides year-round OJT, implements job rotation and implements selection-based
training programs as part of a larger environment that allows women to take on challenges
according to their intentions and abilities. In February 2013, Tokio Marine & Nichido
established the Diversity Promotion Team within the Human Resources Planning
Department, as the company accelerates initiatives for promoting diversity as one of its
growth strategies.
299

As a result of these initiatives, the number of women in management-level positions(excluding executive officer) rose from eight in 2004 to 180 in 2015 at Tokio Marine &Nichido, marking more than a 20-fold increase. There are also a large number of womentaking on active roles as managers on the frontline of sales and claims service. A strong
push is also being made to appoint women to executive positions as well from theperspective of incorporating more female opinions and perspectives in management. At
Tokio Marine & Nichido, there are two female executive officers, one of whom waspromoted to the position of managing executive officer in fiscal 2015. Three other Group
companies already have women in executive positions. In addition, one of the three
Outside Directors and one of the three Outside Audit & Supervisory Board Members at
Tokio Marine Holdings are women while two of the three Outside Audit & Supervisory
Board Members at Tokio Marine & Nichido are female in order to ensure that a morediverse range of opinions is reflected in management.
At Tokio Marine Group companies, we hope to foster more female candidates for
management-level positions and accelerate initiatives to produce more women in
management.

〉

Tokio Marine & Nichido (Empowering Female Employees) (in Japanese)〉

CSR Performance Data (Number of directors and managers)

System for Continued Employment for Older Employees
Tokio Marine Group considers actively promoting the employment of older members to be
an important management issue in maintaining the sustainable growth of the Group as awhole. In addition to encouraging continuous self-advancement and changes in
consciousness and behavior on the part of employees themselves, the Group intends toprovide fields of activity in which employees can utilize their past experience and strengths
to generate new added value while maintaining high levels of motivation.
〉 CSR Performance Data (System for Continued Employment for Older Employees)

300

Work/Life Balance
In response to changes in the environments faced by families and local communities, Tokio
Marine Group has been working to achieve harmony between work and life from theperspective of creating a corporate culture in which employees respect each other’s
diverse values.

Diverse and Flexible Working Styles
To support diverse and flexible working styles, Tokio Marine Group companies haveestablished a range of systems including nursing care leave and volunteer work leave, as
well as the ability to flexibly change daily working hours and planning operations-type
discretionary work system.
Also, to support the diversification and greater flexibility of work locations and work times,
Tokio Marine & Nichido and Tokio Marine & Nichido Life allow the use of the thin-clientsystem, mainly by management staff and persons eligible for the planning operations-type
discretionary work system.
I-turn transfers* under Tokio Marine & Nichido's Job Request System have also been
designed in consideration of flexible working styles.

* I-turn transfers: A transfer in which employees not subject to relocation can continue working after changing
localities due to reasons such as marriage or a spouse's relocation. Tokio Marine Group supports thebalance between work and childcare.

〉 CSR Performance Data (Nursing care leave system, number of thin-client terminal users)

Initiatives for Reducing Total Working Hours
Tokio Marine & Nichido emphasizes a work-life balance and is making every effort to
reduce total working hours of employees for the purpose of realizing working methods withhigh productivity. In recent years, Tokio Marine & Nichido has been implementing yearround initiatives to ensure that working hours are not excessive. As part of these efforts, it
301

has designated one day a month for leaving the office at a fixed time and has also
specified a one week period when employees are required to leave the office together by
a fixed time. Additionally, to help reliably nurture a climate in which each employee canproactively control his or her own working hours, we are promoting efforts to makeeffective use of the surplus time that results from reducing work operations and enhancing
the efficiency of these operations. In line with these efforts, Tokio Marine & Nichido newly
established such initiatives as Go Go Challenge Day (employees finish work at 5:30 p.m.
once per week) and Summer Challenge/Winter Challenge (all lights off and employees
finish work at 8:00 p.m. for one month in summer and winter) .
〉CSR Performance Data (Annual average actual working hours)

Support for Balancing Work and Childcare

Each Tokio Marine Group company supports the balance between workand childcare.
Tokio Marine & Nichido provides eight packages* of full childcare
support according to a basic philosophy of offering maximum support
before and during childcare leave and after the return to work. Since fiscal 2014, thecompany has been taking a number of steps that include encouraging supervisors to join
seminars for employees who use the Short Working Hours System to deepen dialogue
and embracing more flexible work styles such as by implementing a system on a trial basis
in which employees work from home using the thin-client system. Moreover, the company
has enhanced systems that support the smooth return to work of employees who use thesystem. These include allowing the home-use of the thin-client system for those persons
taking the childcare system who are interested and wish to promote their self-development
and holding seminars for employees planning to take or who are already taking maternity
or paternity leave.
In recognition of these systems and the company’s other proactive initiatives for
employees’ childcare support, Tokyo Marine & Nichido has received the following awards
thus far.

302

Date
May 2010

SponsorCategory

NPO Himawari no Kai

Himawari Award 2010

Award
Corporate Category
Award

October 2010

February 2011

January 2012

October 2014

Ministry of Health,Labour and Welfare“Equality promotion
company section”
and “family-friendly
company section” ofthe 2010
Equality/Balance
Promotion Company
Commendation

Excellent Award of the
Director of the Tokyo
Labor Bureau(Double award)

Nagoya City

2010 Nagoya City
Childcare Support
Company
Certification andCommendation
SystemOutstanding Award

Nagoya City

System of approving
and awarding
companies promoting
the active
participation of
women in Nagoya
City in fiscal 2011

Excellent Award

Ministry of Health,Labour and Welfare“Family-friendly
Enterprises
Category” of the 2014
Equal
Employment/WorkLife Balance
Promotion
Enterprises
Commendation

Minister’s ExcellenceAward

At the same time, Tokio Marine & Nichido Life has been promoting the upgrade of systems
such as those enabling employees who utilize the Life Balance System (Short Working
Hours System) to set their working hours in 30-minute increments in addition to
encouraging dialogue between users of the system and their supervisors.
Additionally, in recognition of proactive initiatives for employees’ childcare support, Tokio
Marine & Nichido, Tokio Marine & Nichido Life, Tokio Marine & Nichido Risk Consulting
and Tokio Marine & Nichido Systems were granted the Next Generation Certification Mark
(Kurumin) subsequent to accomplishing the General Business Owner Action Plan basedon the Next Generation Nurturing Support Measures Promotion Law by the Tokyo Labor
Bureau.
303

* (1) Retiree Rehiring System, (2) Maternity Leave System, (3) Childcare Leave System, (4) Short Working
Hours System, (5) Substitution by Regular Full-Time Employees, (6) Resumption of Work Support System,(7) Childcare Service Use Support and (8) Partnered Childcare Centers (approximately 1,000 locations as ofApril 2015) .

〉CSR Performance Data (Retiree rehiring system, maternity leave system, etc.)

Raising Employee Satisfaction Levels
Once each year, Tokio Marine & Nichido implements an employee attitude survey covering
all employees to ascertain employee satisfaction levels. We learned from the survey infiscal 2014 that overall employee satisfaction is high. We will consider employee needs
based on the results of the survey, use this information in discussing future personnel
measures and provide this as feedback for organizational management to further raise
employee satisfaction.
〉 CSR Performance Data (Employee attitude survey)

304

Occupational Health and Safety and Health Management
Maintaining and enhancing the physical and mental health of our employees, the driving
force enabling us to continue as a company that is trusted and chosen by customers, is a
critical theme of the greatest priority.
Each Tokio Marine Group company has been making efforts to create an environment inwhich employees can work with enthusiasm by providing both physical and mental healthcare for its employees.

Workplace Health and Safety Structure
In accordance with the Industrial Safety and Health Act, Tokio Marine Group companies
set up health and safety committees at each domestic business site with more than 50
employees. Composed of industrial physicians, health and hygiene managers, nurses incharge of health management and persons selected from the employee labor union, thesecommittees convene once per month to deliberate on measures for physical and mental
health maintenance and enhancement and improving the workplace environment as wellas measures for preventing health disorders, beginning with disorders arising fromoverwork.

Health Management
Each Tokio Marine Group company has established Health Management Offices and
Health Consultation Offices with industrial physicians and nursing staff at main bases andcarries out various activities such as measures to counter metabolic syndrome, support tostop smoking and mental health measures.
Since fiscal 2014, we have collaborated on health issues together with the Tokio Marine &Nichido Health Insurance Society based on a data health plan, working with further
enhanced content taking both a high-risk approach and population approach.
〉 CSR Performance Data (Percentage of employees who received health checks,

industrial accidents, etc.)305

Mental Health Care
Each Tokio Marine Group company has established the Basic Policy on Mental Health
Measures and actively promotes mental health measures by recognizing the importanceof pursuing the maintenance and improvement of employees’ mental health in terms ofcorporate management.
As measures to maintain good mental health, Tokio Marine & Nichido posts information
related to mental health on the company’s intranet and implements mental health surveys
utilizing stress-check tools to promote self-management and line care. Additionally,
initiatives are undertaken to maintain a good workplace environment.
Further support includes setting up a mental health counseling desk with nursing staff andcounselors and providing assistance from specialists both internally and externally toenable employees who are taking a leave of absence to return to work.
Stress checks, internal training and other initiatives have been implemented andcountermeasures taken at each company in Tokio Marine Group that includes Nisshin
Fire, Tokio Marine & Nichido Life, Tokio Marine & Nichido Career Service, Tokio Marine
Nichido Samuel, Tokio Marine & Nichido Systems, Tokio Marine & Nichido Adjusting
Services and Tokio Marine & Nichido Communications.

306Communication with Employees
Tokio Marine Group is working to vitalize internal, two-way communication through various
occasions.

Promoting Employee-Driven Local Community and Social
Contribution Activities
In addition to the three core CSR themes “Providing Safety and Security,” “Protecting the
Earth” and “Supporting People,” Tokio Marine Group has added the theme “Support for
Recovery from the Great East Japan Earthquake” in conducting local community andsocial contribution activities. The focus of the activities is on voluntary employee
participation and collaboration and cooperation with NPOs around the world.
In addition to aiming to conduct ongoing local community and social contribution activities
at each workplace and Group company, we have designated October and November as
CSR Month every year with the aim of promoting employee-driven CSR activities. Many
employees take part in a variety of local community and social contribution programs
during this period in different parts of the world.

Support Systems and Donations
All Tokio Marine Group companies encourage the proactive participation of theiremployees in local community and social contribution activities by introducing them to307activities in which they may be able to participate or by creating a volunteer leave systemor an award program to recognize employees’ active efforts in local community and social
contribution activities.

Overview of Support Systems/Programs and Fiscal 2014 Results (Tokio Marine &Nichido)Matching gift system
A system in which the company makes a donation matching the amount voluntarily donated by employees(24 cases totaling 1,012,151 yen)

Volunteer leave/leave of absence system
A system to support employees for their volunteer time (used by 118 employees)
Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year to participate involunteer activities that include relief efforts in a disaster and support for social welfare institutions orgroups relating to persons with disabilities, the elderly and children’s welfare facilities, etc.
Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six months and up to two
years in principle to participate in a volunteer program recognized by the company, particularly actions
with a high degree of social contribution in a social welfare institute, etc.

Share Happiness ClubA donation program operated by employee volunteers
In fiscal 2014, a total of 11,133,563 yen donated by 4,808 employees was distributed to the following
organizations:International Society for Mangrove Ecosystems (ISME) (“Protecting the Earth” theme)
Watari Greenbelt Project (“Protecting the Earth” theme)
Japan Deafblind Association (“Supporting People” theme)
Japan Guide Dog Association (“Supporting People” theme)
Médecins Sans Frontières Japan (“Providing Safety and Security” theme)
Peace Boat Disaster Relief Volunteer Center (“Providing Safety and Security” theme)
Childline Support Center Japan (“Supporting People” theme)
Kotsuiji wo shien suru kai (Supporting Orphans from Automobile Accidents) (“Supporting People” theme)
ASHINAGA (“Supporting People” theme)

Share Happiness Movement
A program to encourage each office, department, Group company, overseas office and agent to conduct atleast one volunteer activity a year
308

Presidential CSR Awards (Reduction of environmental burden, local community and social
contribution activities)
A scheme to recognize the reduction of environmental burden as well as local community and social
contribution activities conducted by offices across Japan, Group companies, overseas offices and agents,
which strongly represent the essence of Tokio Marine Group and are conducted in collaboration with local
communities and society. In fiscal 2014, awards were presented to 19 initiatives undertaken by office,branches and Group companies nationwide.
* The Company plans to expand the scope of the awards to Group companies overseas and change thename to the Tokio Marine Group CSR Presidential Awards from fiscal 2015.

〉 CSR Performance Data (Number of employees who took volunteer leave)

Direct Dialogue between Employees and Executives

With the goal of vitalizing communication between employees and executives, since fiscal
2006 Tokio Marine & Nichido has set up opportunities for dialogue. In fiscal 2014, aDialogue with Executives was held 32 times at branch offices across the entire company,
with 640 employees taking part in a frank exchange of opinions with executives. A total of
168 dialogue forums have been held since fiscal 2006.
Feedback from participants led to increased employee satisfaction and comments received
included, “It was a good opportunity to hear about the direction of the company firsthand”
and “My motivation really increased.”309

Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct goodfaith negotiations and consultations with labor unions on a wide range of topics, frompayroll and human resources systems and occupational health and safety to management
policies, to maintain and improve the sound development of the company and the working
conditions of union members.
〉 CSR Performance Data (Labor union participation rate)

Family Day for Families to Understand Employees’ Work

Each Tokio Marine Group company holds Family Day, in which employee’s families areinvited to the company to deepen their understanding about the company and work tasks.
Tokio Marine & Nichido holds these events at various departments and branches asopportunities for children to learn through games the relevance of insurance for handlingvarious troubles such as traffic accidents.

310

Sustainability Report 2015

CSR Library

311

CSR Library

We introduce the editorial policy of this report, PDF links and CSR Performance Data.

Editorial Policy 》

CSR Performance Data

Our editorial policy is to report on the

Principle quantitative data for the CSR

principal CSR activities of Tokio Marine

activities of Tokio Marine Group.

》Group in fiscal 2014 to all of our
stakeholders.

Download PDF Version of the
Sustainability Report 》

Third-Party Assurance 》

Tokio Marine Group Sustainability Reportfrom a third-party institution for its

latest edition and archives.

Sustainability Report from the point of view

Tokio Marine Group has received assurance

of ensuring the credibility of disclosure andgreater transparency.

GRI Content Index 》

Recognition about ISO 26000 》

CSR activities of Tokio Marine Group that

Tokio Marine Group is reviewing its CSR

have a high degree of importance and are

activities based on ISO 26000 standards tohighly relevant as topics.

further improve its CSR.
312

Corporate Information 》
Corporate Philosophy, Company Profile,
Corporate Governance and Directors, Audit& Supervisory Board Members andExecutive Officers.

313

Editorial Policy
This report is intended to report on the principal CSR activities of Tokio Marine Group in
fiscal 2014 to all our stakeholders.
We have positioned our web-based report on our CSR website as the full report, theSustainability Report, which focuses mainly on the philosophy and direction of Tokio
Marine Group’s CSR as well as our activities based on three core themes (Providing
Safety and Security, Protecting the Earth and Supporting People), and disclose detailed
information. This web-based report can also be viewed as a PDF file, the Tokio Marine
Group Sustainability Report.

Web-based Sustainability Report 2015

PDF of Sustainability Report 2015

We also publish Integrated Annual Report 2015 for investors and CSR Booklet 2015
Together into the Future for the public.
〉

Overview of Group CSR Reporting

Guidelines Referred to in Preparing this Report
Global Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 4 (G4)
ISO 26000 Guidance on Social Responsibility
United Nations Global Compact, “Guidelines for Communication on Progress (COPs) ”

314

Scope of This Report
Reporting organizations
Fundamentally, this report covers Tokio Marine Holdings and its principal domestic andoverseas Group companies.** Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

Reporting period
This report covers activities conducted primarily during fiscal 2014 (April 2014 - March
2015). However, for the purpose of further clarification, on occasion, reference is made toactivities undertaken outside the reporting period.
Principal changes during the reporting period:
None

Dates of Publication
Previous edition: November 2014
Current edition: November 2015
Next edition: November 2016 (Scheduled)

For inquiries concerning the Sustainability Report, please contact:
CSR Division, Corporate Planning Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan

Tel +81-3-5223-1552
Fax +81-3-5223-3025
e-mail315

CSR Performance Data
Tokio Marine Group implements a variety of CSR measures.
Here we provide principal CSR performance data for Tokio Marine Group.

Reporting Period and Reporting Organizations
Reporting period: Report on results for fiscal 2014 (April 2014 - March 2015)
Reporting organizations: Tokio Marine Holdings and domestic and overseas Group
companies〉 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)

Corporate GovernanceFor details, please refer to Corporate Governance Report.
〉 Corporate Governance (Corporate Governance Report)(in Japanese)

Items concerning Organization Composition and Organization Operation
Organization format
A company with auditors

316

Relationship with Directors

Chairman of the Board of Directors
Chairman(except when concurrently serving as president)

Number of Directors
10

Status of appointment of Outside Directors
Appointed

Number of Outside Directors
3

Number of Outside Directors designated as Independent Directors
3

Relationship with Audit & Supervisory Board Members
Establishment of an Audit & Supervisory Board
Established

Number of Audit & Supervisory Board Members
5

Status of appointment of Outside Audit & Supervisory Board Members
Appointed

Number of Outside Audit & Supervisory Board Members
3

Number of Outside Audit & Supervisory Board Members designated as Independent
Directors
3317

Incentives
Implementation of measures concerning the granting of incentives to Directors
Introduction of a performance-based compensation system
Introduction of a stock option system

Compensation for full-time Directors (including non-members of the Board) of Tokio Marine
Holdings consists of three elements: fixed compensation, bonuses related to the businessperformance of the Company and the performance of the individual, and stock options.
Compensation for Part-Time Directors of Tokio Marine Holdings consists of two elements:
fixed compensation and stock options. Compensation for Audit & Supervisory Board
Members of Tokio Marine Holdings consists of one element: fixed compensation. The
compensation system for Directors (including non-members of the Board) and Audit &Supervisory Board Members of the Company's principal business subsidiaries shallgenerally be identical to that applied to Directors (including non-members of the Board)and Audit & Supervisory Board Members of the Company.

Persons eligible for stock options
Internal Directors, Outside Directors, employees, Directors of subsidiaries, employees of subsidiaries

Employees of the Company and its subsidiaries who are eligible for stock options are the
Executive Officers of their respective companies.

318

Matters Related to Compensation for Directors
Disclosure of compensation for individual Directors
Compensation disclosed only for some Directors

The amount of compensation is disclosed individually for Directors whose totalcompensation, including consolidated compensation and others, is equal to or greaterthan 100 million yen. In fiscal 2014, this applied to Mr. Shuzo Sumi and Mr. Tsuyoshi
Nagano.

Policies for determining compensation amounts and calculation method
Yes

Basic policies for determining compensation for Directors and Audit & Supervisory Board
Members of the Company and its principal business subsidiaries are as follows:
Ensure transparency, fairness and objectivity regarding compensation for Directors(including non-members of the Board) and Audit & Supervisory Board Members;
Strengthen incentives for improving the business performance of the Company byintroducing a performance-linked compensation system;
Enhance accountability through sharing returns with shareholders by introducing acompensation system linked to meeting the Company's performance indicators basedon the management strategy and Company share price; andFully implement a performance-based pay system through processes designed toobjectively evaluate individual performance of Directors (including non-members of theBoard) with respect to management objectives.
In order to determine the level of compensation for Directors (including non-members of
the Board) and Audit & Supervisory Board Members, the Company shall set the standardof compensation for each position, depending on the responsibilities of Directors (including
non-members of the Board) and Audit & Supervisory Board Members, and take thebusiness performance of the Company and the level of compensation of other companies
into consideration.
319

Convening of the Board of Directors

Number of times convened
12 times*Notes： Supplementary note: Outside Directors shall attend more than 80% of the Board meetings. Audit &Supervisory Board Members shall attend more than 90% of the Company's meetings of the Audit &Supervisory Board.

Investor Relations (IR) Related Information〉 Engagement with Shareholders and Investors

Internal Control
Information Securit〉 Information Security

Response to Customers
Customer Survey (Fiscal 2014)〉 Response to Customer Feedback

320

Environment
CO2 Emissions from Energy Sources and CO2 Absorption and Fixation(Tokio Marine Group Consolidated Companies)
Reduction targets for CO2 emissions
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2015: -1% compared with the previous year

CO2 emissions (fiscal 2014 results)
Fiscal 2014 CO2 emissions by Tokio Marine Group overall versus a start-of-year target of
87,971 tons (maintaining the previous fiscal year’s level) were 98,317 tons (Japan: 72,978
tons, overseas: 25,339 tons), or 111.8% of emissions compared with the previous year.
The main cause of the increase was a significant rise in the CO2 emissions coefficient ofJapanese power utilities.

Data coverage rate
100% of Tokio Marine Group overall (employee base) (excluding business travel)(Unit: tons)
Fiscal 2012

Fiscal 2013

Fiscal 2014

CO2 emissions

93,311(124.0%compared withthe previous
year)

87,971(94.3%
compared withthe previous
year)

98,317 �(111.8%compared withthe previous
year)

Domestic*1

71,191(118.8%compared withthe previous
year)

65,419(91.9%
compared withthe previous
year)

72,978 �(111.6%compared withthe previous
year)

Overseas*2

22,120(144.0%compared withthe previous
year)

22,552(102.0%compared withthe previous
year)

25,339 �(112.4%compared withthe previous
year)

321

Fiscal 2012

Fiscal 2013

Fiscal 2014

Scope 1

Direct(Gas, heavy oil,gasoline, etc.)

17,918Domestic 14,371
Overseas 3,547

15,900
Domestic 11,969
Overseas 3,930

14,830 �
Domestic*1
10,770 �
Overseas*2
4,060 �Scope 2

Indirect(Electricity,chilled/hot water,
etc.)

70,969Domestic
53,772
Overseas
17,19766,606
Domestic
50,543
Overseas
16,063 �
Domestic*1
 �
Overseas*2 �

Scope 3

Other
(Business travel(by air) )CO2 emissions per employee

Number of employees (consolidated
fiscal year base)

5,202 �Domestic*1
2,698 �4,424
Domestic 3,048
Overseas 1,376(Coverage rate:
67.8%)

5,466
Domestic 2,907
Overseas 2,559(Coverage rate:
74.8%)

2.83(116.0%compared withthe previous
year)

2.64
(93.3%
compared withthe previous
year)

2.91
(110.2%compared withthe previous
year)

33,00633,31033,829

360

2,951

 �

Overseas*22,504 �(Coverage rate:
82.8%)

CO2 absorption and fixation* Excluding CO2 absorption and fixation
through mangrove planting

Data calculation method ( �items)〉 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2
absorption and fixation”
Data collection scope ( �items)*1 Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as ofMarch 31, 2015) ”

322

*2 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)
Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries(as of March 31, 2015) ”

Environmental Load Data (Tokio Marine Group consolidated companies)
Units

Fiscal 2012

Fiscal 2013

Fiscal 2014

Electricity usage

1,000kWh(GJ)

144,660(520,775)

143,787(517,632)

 �(527,192)

Gas usage

1,000m3(GJ)

1,791(72,133)

1,734(74,149)

 �(68,664)

Steam andchilled/hot water
usage

GJ

31,90529,832 �

Gasoline usage

kℓ
(GJ)

6,645
(229,920)

5,561(192,395)

 �(168,974)

Heavy oil usageℓ(GJ)

19,385(758)

28,918(1,131) �(1,016)

Business travel(by air)

1,000km

51,52948,283 �

Paper usage

t

9,784

9,550

 �

Data calculation method ( � items)〉

Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)“1. Calculation Method of Environmental load data”
Data collection scope ( � items)〉 Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)
Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2015)”

323

CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
CO2 emissions reduction targets
Medium-term target (fiscal 2020): 40% reduction (compared with fiscal 2006 level)
Long-term target (fiscal 2050): 60% reduction (compared with fiscal 2006 level)
Reduction target in fiscal 2015: -1% compared with the previous year

CO2 emissions (fiscal 2014 results)
Fiscal 2014 CO2 emissions versus a start-of-year target of 50,642 tons (maintaining theprevious fiscal year’s level) were 57,546 tons, or 113.6% of emissions compared with theprevious year. The main cause of the increase was a rise in the CO2 emissions factors ofJapanese power utilities.

Data coverage rate
100.0% of Tokio Marine & Nichido overall (employee base)(Unit: tons)

CO2 emissions

Fiscal 2012

Fiscal 2013

Fiscal 2014

53,150(120.7%compared withthe previous
year)

50,642(95.3%
compared withthe previous
year)

57,546 �(113.6%compared withthe previous
year)

Scope 1

Direct(Gas, heavy oil,gasoline, etc.)

8,605

8,393

 �

Scope 2

Indirect(Electricity,chilled/hot water,
etc.)

42,81840,560 �

Scope 3

Other
(Business travel(by air) )

1,727

1,689

 �

3.07
(121.8%compared withthe previous
year)

2.94
(95.8%
compared withthe previous
year)

3.35
(113.9%compared withthe previous
year)

17,32017,24817,155CO2 emissions per employee

Number of employees (consolidated
fiscal year base)324

Data calculation method ( � items)〉

Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)“1. Calculation Method of Environmental load data”
Data collection scope ( �items)
Tokio Marine & Nichido

Environmental Burden Data (Tokio Marine & Nichido)
Units

Fiscal 2012

Fiscal 2013

Fiscal 2014

Electricity usage

1,000kWh(GJ)

87,777(315,997)

87,642(315,512) �(308,647)

Gas usage

1,000m3(GJ)

1,003(42,689)977(41,361) �(38,332)

Steam/cryogenic
energy usage,
etc.

GJ

31,61029,149 �

Gasoline usage

kℓ
(GJ)

2,721
(94,138)

2,654(91,822) �(88,066)

Heavy oil usageℓ(GJ)

18,883(738,325)

22,807(891,754)

 �(904,461)

Business travel(by air)

1,000km12,286

12,201 �

Water usage

1,000m3

356

341

 �

Paper usage

t

7,498

7,175

 �

Waste

t

4,092

4,419

 �

Recycling rate

%

62

51

 �

Data calculation method ( � items)〉

Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)“1. Calculation Method of Environmental load data”
325

Data collection scope ( �items)
Tokio Marine & Nichido

Human Rights and Labor
Data coverage rate
Tokio Marine Group consolidated companies: 100% of Tokio Marine Group overall(employee base)Domestic consolidated companies: 71.5% of Tokio Marine Group overall (employee base)Tokio Marine & Nichido: 50.7% of Tokio Marine Group overall (employee base)

Basic Data
Number of employees (Tokio Marine Group consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

33,00633,31033,829Domestic*

24,319Male: 13,233
Female: 10,975
Overall: 24,208

���

Overseas

Asia: 2,468
North and Central
Americas: 5,666
Europe: 553
Overall: 8,687

Asia: 2,569
North and Central
Americas: 5,950
Europe: 583
Overall: 9,102

Asia: 2,726
North and Central
Americas: 6,189
Europe: 725
Overall: 9,640

Total number of
employees

Data calculation method (�items)* Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)（69.3KB）“1. Calculation Method of Basic data on human rights and labor, and use of diverse humanresources”

326

Data collection scope ( �items)* Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as ofMarch 31, 2015)”

Basic employee data (Tokio Marine & Nichido)
Fiscal 2012

Fiscal 2013

Fiscal 2014

Average age

41.2

Male： 46.6
Female： 35.5
Overall： 41.4

Male： 46.6
Female： 35.9
Overall： 41.7

Average years
continuously
employed

10.8

Male: 11.8
Female: 10.4
Overall: 11.1

Male: 11.9
Female: 10.8
Overall: 11.4

Average salary

Approx. 7,630
thousand yen

Approx. 8,510
thousand yen

Approx. 8,250
thousand yen

Turnover rate*

2.6％

2.9％

2.6％

* The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the agelimit retirement).

Utilizing Diverse Human Resources
Number of directors and managers (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

Male: 148
Female: 5Overall: 153

Male: 179
Female: 6
Overall: 185

�
�
�

—

Male: 608
Female: 21
Overall: 629

�
�
�

—

Male: 2,776
Female: 191
Overall: 2,967���

Male: 3,381

Male: 3,384 �Female: 212
Overall: 3,593

Female: 212
Overall: 3,596

Female: 223 �
Overall: 3,625 �

Directors* (including executive
officers)

General managers

Section managers

Managers

327

Fiscal 2012

Fiscal 2013

Fiscal 2014—

Male: 1,911
Female: 320
Overall: 2,231(Assistant managers)* only Tokio Marine &Nichido—Data calculation method ( �items)〉 Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse
human resources”
Data collection scope ( � items)〉

Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)

Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its
subsidiaries (as of March 31, 2015)”

Number of female directors and managers (Tokio Marine & Nichido, as of April
1, 2015)
Directors* including executive officers

3 (5.1%)

General managers
12 (2.3%)

Section managers
168 (6.1%)(Assistant managers)
408 (14.1%)

328

Number of employees using the system for continued employment of older
employees (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

689

745

698

Rate of employment of persons with disabilities (domestic Group companies,
as of June 1, 2015)
Fiscal 2012

Fiscal 2013

Fiscal 2014

2.15%

2.20%

2.22%

Work/Life Balance
Retiree rehiring system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

7

8

14

Maternity leave system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

438

432

477

Childcare leave system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

Male: 13
Female: 694
Overall: 707

Male: 13
Female: 754
Overall: 767

Male: 28
Female: 750
Overall: 778

329

Short working hours system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

631

730

830

Resumption of work support system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

—

785

822

Spouse childbirth leave (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

—

22

34

Nursing care leave system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

6

4

8

Nursing care temporary retirement system (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

—

2

3

Annual average actual working hours (Tokio Marine & Nichido)
Fiscal 2012

Fiscal 2013

Fiscal 2014

1,971.1 hrs.

1,969.9 hrs.

1,967.9 hrs.

330

Number of annual paid leave days taken (Tokio Marine & Nichido)
Fiscal 2012

Fiscal 2013

Fiscal 201415.8 days

14.4 days

14.3 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine& Nichido)
Fiscal 2012

Fiscal 2013

Fiscal 2014

5,092

4,210

4,616

Employee attitude survey (Tokio Marine & Nichido)

Respondents

Level of satisfaction

Fiscal 2012

Fiscal 2013

Fiscal 2014——

14,041(Response rate: 81%)—

Male: 89%
Female: 82%
Overall: 85%—

Occupational Health and Safety
Percentage of employees who received health check (domestic consolidated
companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

99.4%

99.7%

99.9%

Industrial accidents (domestic consolidated companies)(Occupational accidents)
Fiscal 2012

Fiscal 2013

Fiscal 2014

64

43

 �

331

(Commuting accidents)
Fiscal 2012

Fiscal 2013

Fiscal 2014

60

63

 �

Data calculation method ( � items)〉

Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)“1. Calculation Method of Industrial accidents”
Data collection scope ( �items)〉 Method of Calculation and Scope in Data collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(69.3KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its
subsidiaries (as of March 31, 2015)”

OthersLabor union participation rate (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

80.7%

79.8%

80.1%

Human rights training participation rate (domestic consolidated companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

99.9%

100.0%

100.0%

Human rights training hours (Tokio Marine & Nichido)

Total training hours

Fiscal 2012

Fiscal 2013

Fiscal 2014—

22,561 hrs.

22,461 hrs.

—

1 hrs.

1 hrs.

Training hours per
employee332

Job request system (job posting system) (Tokio Marine & Nichido, as of August
1, 2014)
Fiscal 2012

Fiscal 2013

Fiscal 2014

Applicants: 342
Approval: 116

Applicants: 243
Approval: 107

Applicants: 219
Approva:l 110* Note: Approved requests take effect in the fiscal year after that of the application.

Local Community and Social Contribution Activities
Employee participation rate in volunteer activities (domestic consolidated
companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

83.9%

77.2%

128.9%

Number of employees who took volunteer leave (domestic consolidated
companies)
Fiscal 2012

Fiscal 2013

Fiscal 2014

140

140

142

Donations (domestic consolidated companies, including monetary and in-kind
donations by employees and agents)
Fiscal 2012

Fiscal 2013

Fiscal 2014

Approx. 743 million yen(includes disaster support ofapprox. 40 million yen)

Approx. 780 million yen(includes disaster support ofapprox. 50 million yen)

Approx. 1,199 million yen(includes disaster support ofapprox. 44 million yen)333

Download PDF Version of the Sustainability Report
The web-based Sustainability Report has been compiled and can be viewed as a PDF file.
Archives of past Sustainability and CSR reports can also be viewed in the "Back Numbers"section.

2015〉

All Pages (15.1MB)

By Category〉

Tokio Marine Group’s CSR (3.4MB)〉

Governance (674.6KB)〉

Core Theme 1: Providing Safety and Security Core (2.1MB)〉Core Theme 2: Protecting the Earth (1.2MB)〉

Core Theme 3: Supporting People (350.7KB)〉

CSR Library (733.2KB)

For inquiries concerning the Sustainability Report, please contact:
Tokio Marine Holdings, Inc.
CSR Division, Corporate Planning Department
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel: +81-3-5223-1552
Fax: +81-3-5223-3025
e-mail：334

Back Numbers〉

Tokio Marine Group Sustainability Report 2014(17.3MB)〉

Tokio Marine Group Sustainability Report 2013(10.9MB)〉

Tokio Marine Group Sustainability Report 2012 (6.5MB)〉

Tokio Marine Group e-CSR report 2011 (4.2MB)〉

Tokio Marine Group CSR report 2010(5.5MB)〉

Tokio Marine Group CSR report 2009(2.9MB)〉

Tokio Marine Group CSR report 2008(2MB)〉

Millea Group CSR Report 2007(3.8MB)〉

Millea Group CSR Report 2006(1.9MB)〉

Millea Group CSR Report 2005(1.1MB)

335

Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group
Sustainability Report 2015 from Ernst & Young Sustainability Co., Ltd with the aim offurther improving the level of communication with stakeholders. (The independent thirdparty assurance logo � is marked where appropriate) .
By obtaining the external assurance, we will work to improve the quality of Tokio Marine
Group sustainability reporting.

Click on the image for an expanded view.

336

GRI Content Index
Sustainability Report 2015 is prepared in accordance with the Core option of the Global
Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 4 (G4)General Standard Disclosures

General Standard Disclosures

Web Links [Reason of Omission]

Exter
nal
Assu
rance

Strategy and Analysis

G4-1Statement from the most seniordecision-maker of the organization
about the relevance of sustainability tothe organization and the organization’s
strategy for addressing sustainability〉

Top Message〉

Corporate Information (Company
Profile)〉Corporate Information (Company
Profile)〉Corporate Information (Company
Profile)Organizational Profile
G4-3

Name of the organization

G4-4

Primary brands, products, and services

G4-5

Location of the organization’s
headquarters

G4-6

Number of countries where theorganization operates, and names ofcountries where either the organization
has significant operations or that are
specifically relevant to the sustainability
topics covered in the report.

G4-7

Nature of ownership and legal form

G4-8

Markets served

G4-9

Scale of the organization, including thenumber of employees, the number ofoperations, net sales, total
capitalization and quantity of products
or services provided〉 Tokio Marine Group〉

Corporate Information (Company
Profile)〉 Investor Relations (Financial

Highlights)〉 Investor Relations (Financial

Highlights)〉

CSR Performance Data (Human
Rights and Labor)337

by collective bargaining agreements

General Standard Disclosures
Organization’s supply chain

Web Links [Reason of Omission]
CSR in the Value Chain

Exter
nal
Assu
rance

〉 CSR Performance Data (Human

G4-10

Total number of employees, total
number of permanent employees andtotal workforce

G4-11

Percentage of total employees coveredby collective bargaining agreements

G4-12

Organization’s supply chain

G4-13

Any significant changes during thereporting period regarding theorganization’s size, structure,
ownership, or its supply chain

G4-14

Whether and how the precautionary
approach or principle is addressed by
the organization

Rights and Labor)[Non-disclosure of employment
contract, employment type, gender(overseas)]○〉 CSR Performance Data (Human

Rights and Labor (Labor unionparticipation rate (domestic
consolidated companies))〉

CSR in the Value Chain〉 Editorial Policy (Reporting

Organizations and Reporting Period)〉 Risk Management〉 External Evaluations and Awards andParticipation in Initiatives〉 CSR Promotion Structure

G4-15

G4-16

Externally developed economic,
environmental and social charters,
principles, or other initiatives to which
the organization subscribes or which itendorses
Memberships of associations andnational or international advocacy
organizations in which the organization
holds a position on the governancebody, etc.

〉 External Evaluations and Awards andParticipation in Initiatives〉 Sustainable Investment and

Financing〉 External Evaluations and Awards andParticipation in Initiatives

Identified Material Aspects and Boundaries

G4-17

All entities included in the organization’s
consolidated financial statements orequivalent documents

G4-18

The process for defining the reportcontent and the Aspect Boundaries〉 Group Core CSR Themes and

G4-19

All the material Aspects identified in theprocess for defining report content〉 Group Core CSR Themes and

G4-20

For each material Aspect, report the
Aspect Boundary within theorganization〉 Tokio Marine Group

Materiality

Materiality〉 Group Core CSR Themes andMateriality

338General Standard Disclosures

G4-21

For each material Aspect, report the
Aspect Boundary outside theorganization

G4-22

The effect of any restatements of
information provided in previous
reports, and the reasons for such
restatements

G4-23

Significant changes from previous
reporting periods in the Scope andAspect Boundaries

Web Links [Reason of Omission]

Exter
nal
Assu
rance

〉 Group Core CSR Themes andMateriality〉 Editorial Policy (Reporting

Organizations and Reporting Period)

Not applicable

Stakeholder Engagement
G4-24

A list of stakeholder groups engaged by
the organization〉 Stakeholder Engagement

G4-25

The basis for identification and selectionof stakeholders with whom to engage〉 Stakeholder Engagement

G4-26

The organization’s approach to
stakeholder engagement〉 Stakeholder Engagement

G4-27

Key topics and concerns that have beenraised through stakeholder
engagement, and how the organization
has responded to those key topics andconcerns〉 Stakeholder Engagement

Report Profile〉 Editorial Policy (Reporting

G4-28

Period for information provided

G4-29

Date of most recent previous report〉 Editorial Policy (Dates of Publication)

G4-30

Reporting cycle〉 Editorial Policy (Dates of Publication)

G4-31

The contact point for questions
regarding the report or its contents〉 Editorial Policy (For inquiries)

G4-32

The "in accordance" option theorganization has chosen〉 GRI Content Index

G4-33

The organization’s policy and current
practice with regard to seeking external
assurance for the report〉 Third-Party Assurance

Organizations and Reporting Period)

339

General Standard Disclosures

Web Links [Reason of Omission]

Exter
nal
Assu
rance

Governance
G4-34

The governance structure of theorganization〉 Corporate Governance

Ethics and Integrity
The internal and external mechanisms
G4-56

for seeking advice on ethical and lawful
behavior, and matters related toorganizational integrity〉 Tokio Marine Group’s Approach to

CSR

340

Specific Standard Disclosures

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

DMA (Disclosures on Management Approach)〉 Corporate Governance

Aspect: Economic Performance〉

Tokio Marine Group’s Approach
to CSR〉 CSR Promotion Structure〉

Plans and Results of CSR
Initiatives〉 Local Community and Social

Contribution Activities Leading
to Safety and Security
Aspect: Indirect Economic Impacts〉 Local Community and Social

Contribution Activities Leading
to Global Environmental
Protection〉 Local Community and Social

Contribution Activities
Supporting People
Indicators
Aspect: Economic Performance〉 Integrated Annual Report

G4EC1

Direct economic value
generated and distributed

G4EC2

Risks and opportunities
posed by climate changethat have the potential togenerate substantive
changes in operations,revenue or expenditure

Category:
Economic〉 CSR Performance Data (Local

Community and Social
Contribution Activities)〉 Core Theme 1: Providing Safety

and Security (Risks andOpportunities Associated with
Climate Change)341

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

Indirect Economic Impacts〉 Providing Safety and Security

through Products and Services

G4EC7

The extent of developmentof significant infrastructure
investments and services
supported

Category:
Economic

G4EC8

Significant indirect economic
impacts (including theextent of impacts)〉

Global Environmental
Protection through Products
and Services (Green Gift
Project)〉

Local Community and Social
Contribution Activities
Supporting People〉

Green Gift (Mangrove Planting
Project)〉

Providing Safety and Security
through Products and Services〉

Preservation of Biodiversity(Economic Benefits ofBiodiversity and Ecosystems
through Mangrove Planting(Thailand))DMA (Disclosures on Management Approach)
Aspect: Materials
Aspect: Energy
Aspect: Water〉 CSR Promotion Structure〉

Plans and Results of CSR
Initiatives〉

Reduction of Environmental
Footprint

Aspect: Biodiversity
Aspect: Emissions
Aspect: Effluents and Waste
Aspect: Compliance〉 CSR Promotion Structure

Aspect: Supplier Environmental
Assessment〉

Plans and Results of CSR
Initiatives〉 CSR in the Value Chain

Indicators
Aspect: Materials
G4EN1

The total weight or volume ofmaterials〉

CSR Performance Data
(Environment)○342

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

Aspect: Energy
G4EN3

Energy consumption within
the organization〉 CSR Performance Data

G4EN4

Energy consumption outside
the organization〉 CSR Performance Data

(Environment)(Environment)○○

Aspect: Water
〉

G4EN8

Category:
Environme
ntal

Total water withdrawal bysourceCSR Performance Data
(Environment: Environmental
Footprint Data (Tokio Marine &Nichido)○Aspect: Biodiversity
G4EN13

Habitats protected or
restored〉 Preservation of Biodiversity

Aspect: Emissions
G4EN15Gross direct (Scope 1) GHG
emissions〉

CSR Performance Data
(Environment)○

G4EN16Gross indirect (Scope 2)
GHG emissions〉

CSR Performance Data
(Environment)○

G4EN17Gross other indirect (Scope
3) GHG emissions〉

CSR Performance Data
(Environment)○

G4EN18GHG emissions intensity
ratio

〉

CSR Performance Data
(Environment)

Aspect: Effluents and Waste〉 CSR Performance Data

G4EN23

Total water discharge by
quality and destination(Environment: Environmental
Footprint Data (Tokio Marine& Nichido)○

Aspect: Compliance

G4EN29

Monetary value of significant
fines and total number of
non-monetary sanctions for
non-compliance withenvironmental laws andregulations

Not applicable343

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

Aspect: Supplier Environmental Assessment〉 CSR in the Value Chain

G4EN32[According to Tokio Marine &Nichido’s Principle ofTransactions, we ask suppliers
for confirmation of “compliancewith laws, regulations and social
norms” and “consideration for theenvironment.” However, theindicators are not disclosed.]

Percentage of new suppliers
that were screened using
environmental criteria

Sub-category: Labor Practices and Decent WorkDMA (Disclosures on Management Approach)
Aspect: Employment
Aspect: Occupational Health and Safety
Aspect: Training and Education〉 CSR Promotion Structure〉

Plans and Results of CSR
Initiatives〉 Development and Utilization ofDiverse Human Resources

Aspect: Diversity and Equal Opportunity
Indicators
Aspect: Employment
〉

G4LA3

Return to work and retention
rates after parental leave,by gender

CSR Performance Data
(Human Rights and Labor)[Disclose the number of
employees using the work/lifebalance related systems]

Aspect: Occupational Health and Safety
Category:
Social
G4LA6Type of injury and rates of
injury, occupational
diseases, lost days, andabsenteeism, and total
number of work-related
fatalities, by region and bygender〉 CSR Performance Data

(Human Rights and Labor:
Industrial accidents (domestic
consolidated companies))○344

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

Aspect: Training and Education

G4LA10Programs for skills
management and lifelong
learning that support thecontinued employability of
employees and assist themin managing career endings〉

Development of Human
Resources〉

CSR Performance Data
(Human Rights and Labor: Job
request system (job posting
system) (Tokio Marine &Nichido))〉CSR Performance Data
(Human Rights and Labor:
Number of directors andmanagers) (domestic
consolidated companies))

Aspect: Diversity and Equal Opportunity

G4LA12Composition of governancebodies and breakdown of
employees per employee
category according togender, age group, minority
group membership andother indicators of diversity

Sub-category: Human Rights
DMA (Disclosures on Management Approach)

Aspect: Investment

Category:
Social〉CSR Promotion Structure〉

Respect for Human Rights

Indicators
Aspect: Investment

G4HR2

Total hours of employee
training on human rights
policies or procedures
concerning aspects ofhuman rights that are
relevant to operations〉 Respect for Human Rights〉 CSR Performance Data

(Human Rights and Labor:
Human rights training hours(Tokio Marine & Nichido))

Sub-category: Society
DMA (Disclosures on Management Approach)〉 CSR Promotion Structure〉

Plans and Results of CSR
Initiatives〉 Providing Safety and Security

Category:
Socialthrough Products and Services
Aspect: Local Communities〉

Global Environmental
Protection through Products
and Services

345

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

〉

Exter
nal
Assu
rance

Local Community and Social
Contribution Activities
Supporting People

Aspect: Anti-corruption
Aspect: Anti-competitive Behavior〉 CSR Promotion Structure〉 Compliance

Aspect: Compliance
Aspect: Supplier Assessment for
Impacts on Society〉 CSR Promotion Structure〉 CSR in the Value Chain

Indicators
Aspect: Local Communities〉 Providing Safety and Security

through Products and Services

Category:
SocialG4SO1

Percentage of operations
with implemented local
community engagement,
impact assessments, anddevelopment programs〉 Global Environmental

Protection through Products
and Services〉 Local Community and Social

Contribution Activities
Supporting People

G4FS13

Access points in lowpopulated or economicallydisadvantaged areas by
type〉 Providing Safety and Security

through Products and Services(Poverty)

Aspect: Anti-corruption

G4SO3

Total number andpercentage of operations
assessed for risks related tocorruption and thesignificant risks identified〉 Compliance

Aspect: Anti-competitive Behavior

G4SO7

Total number of legal actions
for anti-competitive
behavior, anti-trust, andmonopoly practices andtheir outcomes

Not applicable346

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

Aspect: Compliance

G4SO8

Monetary value of significant
fines and total number of
non-monetary sanctions for
non-compliance with laws
and regulations

Not applicable

Aspect: Supplier Assessment for Impacts on Society〉 CSR in the Value Chain

G4SO9[According to Tokio Marine &Nichido’s Principle ofTransactions, we ask suppliers
for confirmation of “compliancewith laws, regulations and social
norms” and “consideration for theenvironment.” However, theindicators are not disclosed.]

Percentage of new suppliers
that were screened using
criteria for impacts onsociety

Sub-category: Product Responsibility
DMA (Disclosures on Management Approach)〉 CSR Promotion Structure〉

Plans and Results of CSR
Initiatives〉 Quality Improvement Initiatives(Anshin (“Reassuring”) Quality
and Business Renovation
Project)
Aspect: Product and Service Labeling〉 Response to Customer

Feedback (Structure to Make
Improvements Based on
Customer Feedback)〉Category:
SocialAspect: Customer Privacy

Aspect: Compliance

Working Together with Agentsto Improve Quality (Working
Together with Agents on
Initiatives to Improve theQuality of Operations)〉 CSR Promotion Structure〉 Information Security〉 CSR Promotion Structure〉

Compliance347

Web Links [Reason of
Omission]

Material Aspects/DMA and Indicators

Exter
nal
Assu
rance

〉 CSR Promotion Structure〉 Plans and Results of CSR

Initiatives
Aspect: Product Portfolio〉

Providing Safety and Security
through Products and Services〉

Global Environmental
Protection through Products
and Services〉

Response to Customer
Feedback

Indicators
Aspect: Product and Service Labeling
G4PR5

Results of surveys
measuring customer
satisfaction

Aspect: Customer Privacy

G4PR8

Total number ofsubstantiated complaints
regarding breaches ofcustomer privacy and lossesof customer data

〉 Information Security〉 Response to Customer

Feedback (Fiscal 2014 Numberof Customer Feedback
Comments (Tokio Marine &Nichido))Aspect: Compliance

G4PR9

Monetary value of significant
fines for non-compliancewith laws and regulations
concerning the provisionand use of products andservices

Not applicable

Aspect: Product Portfolio

G4FS7

Monetary value of products
and services designed todeliver a specific social
benefit for each business〉 Providing Safety and Security

through Products and Services

line broken down by
purposeG4FS8

Monetary value of products
and services designed todeliver a specificenvironmental benefit foreach business line broken
down by purpose〉

Global Environmental
Protection through Products
and Services
348

Recognition about ISO 26000
ISO 26000, the international standard concerning the social responsibility of organizations,
was issued in November 2010.
By referring to the core subjects addressed in ISO 26000, specifically organizational
governance, human rights, labor practices, the environment, fair operating practices,
consumer issues and community involvement and development, Tokio Marine Group
reviews the materiality of its CSR issues and makes efforts to improve them. Below are
website links to the pages introducing Tokio Marine Group's initiatives for addressing
issues described in the ISO 26000 standard.

The Seven Core Subjects of ISO 26000 and Tokio Marine Group's
Initiatives
Core issues

Organizational governance

Web Links〉 Top Message〉

CSR Promotion Structure〉Group Core CSR Themes andMateriality〉 Plans and Results of CSR

Initiatives〉 Corporate Governance〉 Internal Control〉 Stakeholder Engagement

Core issues

Human rights

Issue 1Due diligence

Issue 2

Human rights risk situations

Issue 3

Avoidance of complicity

Issue 4

Resolving grievances

Issue 5Discrimination and vulnerable
groupsIssue 6

Civil and political rights

Web Links〉 Tokio Marine Group’s

Approach to CSR〉 External Evaluations andAwards and Participation in
Initiatives (The United
Nations Global Compact)
Respect for Human Rights〉 Compliance〉349

Core issues
Issue 7

Issue 8Human rights
Economic, social and culturalrights〉Fundamental principles andrights at work

Core issues

Labour practices

Issue 1

Employment and employment
relationships

Issue 2

Conditions of work and social
protection

Issue 3Social dialogue

Issue 4

Health and safety at work

Issue 5

Human development andtraining in the workplace

Core issues

Web Links

Web Links〉〉

The environment

Issue 1Prevention of pollution

Issue 2

Sustainable resource use

Issue 3

Climate change mitigation andadaptation

Fair and Honest Personnel
Affairs

Development and Utilizationof Diverse Human Resources
External Evaluations andAwards and Participation in
Initiatives (The United
Nations Global Compact)

Web Links〉 Protecting the Earth〉 Global Environmental

Protection through Products
and Services〉

Reduction of Environmental
Footprint〉 Preservation of Biodiversity〉

Issue 4

Protection of the environment,
biodiversity and restoration ofnatural habitats

Core issues

Fair operating practices〉

Research on Climate Change
and Natural Disaster Risk
Local Community and Social
Contribution Activities
Leading to Safety andSecurity

Web Links

Issue 1Anti-corruption〉 Tokio Marine Group’s

Issue 2

Responsible politicalinvolvement〉

Governance〉Compliance〉

CSR in the Value Chain

Issue 3

Fair competition

Approach to CSR

350

Core issues

Fair operating practices

Issue 4

Promoting social responsibility inthe value chain

Issue 5

Respect for property rights

Core issues

Consumer issues

Issue 1

Fair marketing, factual andunbiased information and faircontractual practices

Issue 2

Protecting consumers' healthand safety

Issue 3

Sustainable consumption

Issue 4

Consumer service, support, andcomplaint and dispute
resolution

Issue 5

Consumer data protection andprivacy

Issue 6

Access to essential services

Issue 7

Education and awarenessCore issues

Web Links〉

Web Links〉 Compliance〉 Information Security〉

Community involvement anddevelopment

Issue 1

Community involvement

Issue 2

Education and culture

Issue 3

Employment creation and skills
development

Issue 4

Technology development andaccessIssue 5

Wealth and income creation

Issue 6

HealthIssue 7

Social investment

External Evaluations andAwards and Participation in
Initiatives (The United
Nations Global Compact)

Customers’ Safety andSecurity

Web Links〉

Local Community and Social
Contribution Activities
Leading to Safety andSecurity351

Corporate Information
We introduce Tokio Marine Holdings’ corporate information.

Corporate Information

Company name: Tokio Marine Holdings, Inc.
Headquarters: Tokio Marine Nichido Building Shinkan, 1-2-1 Marunouchi,
Chiyoda-ku, Tokyo 100-0005, Japan
Telephone: +81-3-6212-3333〉

Access Map

Message from the

Corporate Philosophy

To Be a Good Company

President

Message from our President
Tsuyoshi Nagano

Tokio Marine Group’s
Corporate Philosophy

Tokio Marine Group
Message352

Company Profile

Corporate GovernanceInternal Control

Company profile, access
map, organization chart, etc.

Fundamental Corporate
Governance Policy, Corporate
Governance Report, etc.

Internal Control, Compliance,
Risk Management initiatives,etc.

Directors, Audit &Supervisory Board
Members and Executive
Officers

List of Directors, Audit &Supervisory Board Members
and Executive Officers

353

Business Domains of Tokio Marine Group and Major Group
Companies(As of July 1, 2015)354

Major Insurance Business Companies
Domestic Non-Life Insurance Business
Tokio Marine & Nichido Fire
Insurance Co., Ltd.

Nisshin Fire & Marine Insurance Co.,Ltd.

Established: August 1, 1879

Established: June 10, 1908

Capital: 101.9 billion yen

Capital: 20.3 billion yen

Net premiums written:

Net premiums written: 136.6

2,036.7 billion yen

billion yen

Total assets: 9,078.0 billion yen

Total assets: 431.9 billion yen

Number of employees: 17,125

Number of employees: 2,392(As of March 31, 2015)

Headquarters: 2-3 Kanda

Headquarters: 1-2-1 Marunouchi,

Surugadai, Chiyoda-ku, Tokyo,

Chiyoda-ku, Tokyo, JapanJapan(As of March 31, 2014)(As of March 31, 2015)

Domestic Life Insurance Business

Tokio Marine & Nichido Life
Insurance Co., Ltd.

Established: August 6, 1996
Capital: 55.0 billion yen
In-force policies (individual
insurance + individual
annuity) : 23,022.6 billion yen
Insurance premiums: 776.6 billion yen
Total assets: 7,017.3 billion yen
Number of employees: 2,524
Headquarters: Tokio Marine
Nichido Building Shinkan, 1-2-1
Marunouchi, Chiyoda-ku, Tokyo,
Japan(As of March 31, 2015)355

International Insurance Business Companies

Philadelphia Consolidated Holding
Corp.

Tokio Marine Kiln Group Limited
Established: 1962

Established: 1962

Net premiums written:

Net premiums written:

GBP205 million

USD2,688 million

Total assets: GBP1,315 million

Total assets: USD8,946 million

Number of employees: 396

Number of employees: 1,693

Headquarters: London, United Kingdom

Headquarters: Bala Cynwyd,(As of December 31, 2014, local financial

Pennsylvania, USA

accounting basis)(As of December 31, 2014, local financial
accounting basis)

Delphi Financial Group, Inc.

Established: 1987
Insurance premiums and fee
income: USD2,030 million
Total assets: USD14,289
millionOverseas Network
Oversea bases: 469 cities in 37 countries andregions
Expatriate staff: 261
Local staff: Approx. 18,000
Claims agents:Approx. 250(including sub-agents)

Number of employees: 2,235
Headquarters: New York, NY, USA(As of March 31, 2015)(As of December 31, 2014 local financial
accounting basis)356

Tokio Marine Nichido Building Shinkan,
2-1, Marunouchi 1-chome, Chiyoda-ku,
Tokyo 100-0005, Japan
Tel: +81-3-6212-3333