2020
Sustainability Report

CONTENTS

Sustainability Report 2020
2 Tokio Marine Group's Sustainability
3

Top Message

7

Tokio Marine: Our Climate Strategy

10

Measures and Response to COVID-19

11

Tokio Marine Group’s Approach to Sustainability:

17

Relationship between Tokio Marine Group Initiatives and SDGs

21

Tokio Marine Group’s Sustainability Promotion Structure and Plans and Results of Initiatives

27

Stakeholder Engagement: Promoting Initiatives Together with Various Stakeholders

34

External Evaluations and Participation in Initiatives

Continue to be Useful to Society through Our Business Activities

41 Governance42

Corporate Governance

43Internal Control

47

Initiatives for Building a Decarbonized Society

53

Respect for Human Rights

58

Sustainability in the Value Chain

60

Promoting ESG Initiatives through the Provision of Products and Services

62

Creating a Society Where People Can Live with Security
through Sustainable Investments and Financing

65 Core Theme 1: Providing Safety and Security
120 Sustainability Management

67

Making Society Resilient to Natural Disasters

82

Building a Secure Society by Utilizing Traffic Technology Innovation

85

Increasing Safety in Daily Lives by Responding to Varying Lifestyles and Changes in Society

88

Eliminating Poverty in Society

90 Core Theme 2: Protecting the Earth92

Preserving Biodiversity and Wetlands through Products and Services

96

Preventing Global Warming by Promoting the Development of Clean Energy

100

Building Communities for People to Live with Peace of Mind through Environmental
Protection Activities

102 Core Theme 3: Supporting People
Link to external website
PDF file open>> Link to anchor point on this Report

121

Improving Quality from the Customer’s Perspective

132

Promoting Environmental Management

139

Promoting Health and Productivity Management

147

Developing and Utilizing Diverse Human Resources

155 Sustainability Library
156

Overview of Group Sustainability Reporting

157

Sustainability Performance Data

165

Third-Party Assurance

104

Building a Society Based on Health and Longevity to Ensure Peace of Mind

166

GRI Standards Content Index

113

Nurturing Generations Responsible for the Future173

Recognition about ISO 26000

117

Aiming to Create a Symbiotic Society

175

Editorial Policy

1Tokio Marine Group's
Sustainability

Tokio Marine Group's Sustainability

Governance

Relationship between Group Initiatives and SDGs >>A message from Satoru Komiya, President and Group CEO

Tokio Marine Group will contribute to the United Nations Sustainable Development Goals (SDGs)
based on three activity themes.

Our Climate Strategy >>Tokio Marine Group’s basic approach to respond to such social issues as increasingly severeCore Theme 2 /Protecting the EarthTop Message >>Core Theme 1 /Providing Safety and Security

We introduce Tokio Marine Group’s sustainability approach and strategies, sustainability promotion structure, stakeholder engagement, plans and results, external evaluations and participation in initiatives.

Sustainability Promotion Structure and Plans and Results of Sustainability Initiatives >>We introduce our sustainability promotion structure and sustainability key items as well as theplans and results for the sustainability key items.

Measures and Response to COVID-19 >>Tokio Marine Group’s initiatives toward COVID-19

Core Theme 3 /Supporting People

climate change and natural disasters

Stakeholder Engagement >>Continue to be Useful to Society through Our Business Activities >>We implement our corporate philosophy based on the Tokio Marine Group Sustainability Charter.

Sustainability
Management

We introduce our structure for stakeholder engagement and include specific examples.

Tokio Marine Group’s Approach to Sustainability:

By identifying the material issues (referred as 'materiality') in each of the three core themes ofExternal Evaluations and Participation in Initiatives >>toward value creation and aim to be a“ Good Company” trusted by all people and society.

We introduce external evaluations as well as our participation in initiatives.

2

Sustainability
Library“Providing Safety and Security,” “Protecting the Earth” and “Supporting People,” we are working

Tokio Marine Group's
Sustainability

Top Message

Toward a Safe, Secure and Sustainable Future

President and Group CEO
Tokio Marine Holdings, Inc.

In working to realize this purpose, under our Mid-Term Business Plan “To Be a Good Company 2020,”
we have set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as our core
themes and are working to solve social issues through the participation of all employees globally.
Our ever more self-motivated employees will act with integrity and compassion, and as this spreads
throughout organizations and the entire Group, we believe that it will create a virtuous cycle ofdeveloping innovative products and services along with contributing to local communities andsociety as we work toward the creation of a sustainable future and to contribute to the attainment of
the Sustainable Development Goals (SDGs). By implementing these initiatives, we aim to become a“Good Company” that is trusted by all people and society.

Core Theme 2 /Protecting the EarthFirst of all, let me express my heartfelt sympathies toeverybody affected by COVID-19 and to those who
suffered damage by natural disasters. Looking back,my first year as President and Group CEO was truly atumultuous one. In 2019, Japan was struck by a seriesof major natural disasters for the second year in a row,which severely affected the lives of many citizens.
Making matters worse, since the beginning of 2020
COVID-19 has grown into a global pandemic that is still claiming numerous precious lives across theglobe. The proliferation of COVID-19 is wreaking havoc on society in ways not seen since the daysof the Great Depression, as the Olympic Games and other events were postponed or cancelled andglobal economic activity came to a standstill.

Core Theme 1 /Providing Safety and Security

Although consistently providing all stakeholders with the kind of value demanded by each of themis no simple task, we will continue searching for ways to do so. We will keep up our efforts to become
an even better company without being content with the status quo. Tokio Marine Group’s globallyshared slogan “To Be a Good Company” incorporates this desire in the words “To Be.” In the years
ahead, Tokio Marine’s unchanging purpose will be to protect our customers and local communities intheir times of need by providing safety and security.

Satoru Komiya

Governancecustomers infected with COVID-19 for some medical insurance products that normally have waiting
periods for insurance payments.

Providing Safety and Security
There are demands for responding to increasing public interest in climate change and appropriately
addressing risks to prevent and mitigate damages from natural disasters as well as for building safe
and secure communities.

3

Sustainability
Library

The prompt payment of insurance claims in times of emergencies such as natural disasters is ofparamount importance. In fiscal 2019, a total of 22,000 employees in Japan made their utmost
efforts to respond to insurance claims. In addition, Tokio Marine Group is promoting initiatives suchas further accelerating insurance payments leveraging technology; developing insurance products

Sustainability
Management

Tokio Marine Group remains committed to providing safety and security throughout its businessactivities to ensure it can properly support customers and society. These efforts include engaging inindustry-academia collaborative research, creating value through a variety of products and services,
participating in international initiatives, continuously supporting recovery efforts of disaster-stricken
regions in collaboration with partners and conducting on-site Disaster Prevention Lessons forschoolchildren.

Since its founding, Tokio Marine Group’s purpose (raison d’etre) has been to protect customers andlocal communities in times of need by providing them with safety and security, with the trust ofcustomers as the starting point of all our activities. This founding purpose will remain unchangedin the future. In fact, over the last several months, Tokio Marine Group has adopted a variety of new
approaches toward finding solutions to issues concerning COVID-19. Let me cite some examples.
In Japan, Tokio Marine & Nichido provides coverage for specific infectious diseases but some ofits products did not cover COVID-19. Addressing this situation, the company revised the scopeof coverage of its policies for these infectious diseases to retroactively include COVID-19 upon
controlling underwriting risk. Overseas, PT Tokio Marine Life Insurance Indonesia and Tokio Marine
Life Insurance (Thailand) temporarily expedited payments, regardless of policy waiting periods, toCore Theme 3 /Supporting People

As illustrated by these developments, we are now living in uncertain, turbulent, complex and unclear
times, and the spread of COVID-19 has further aggravated society’s sense of uncertainty. People
around the world have become deeply concerned about the sustainability of society and question
their future safety and security. I feel that it is tough times like these when the purpose of corporate
existence is called into question. Under these circumstances, recent years have witnessed calls for ashift to multi-stakeholder capitalism that contributes to all stakeholders.

Environmental Topics working group, as we make efforts to promote global disaster prevention.

Protecting the Earth
There are hopes that initiatives will be implemented such as for solving environmental and energy
problems, preserving biodiversity, ecosystems and wetlands and creating a sustainable recyclingoriented society. Tokio Marine Group undertakes environmental protection activities in Japan andoverseas through its products and services together with its customers and non-governmentalorganizations (NGO).
Additionally, Tokio Marine Group has implemented the ISO 14001 environmental management
system and our unique Green Assist environmental management system to continually work to
reduce the environmental footprint in our business activities. Tokio Marine Group will continue topromote a variety of initiatives for protecting the earth.

Participation in International Initiatives
To raise the resilience of society as a whole to natural disasters and contribute to problem-solving
in time of disaster and mitigating damages, Tokio Marine Group participates in the United Nations
Office for Disaster Risk Reduction (UNDRR) Private Sector Alliance for Disaster Resilient Societies(ARISE) as well as in ClimateWise and The Geneva Association’s Climate Change and Emerging

4

Sustainability
Library

While such new initiatives advance on one hand, Tokio Marine & Nichido continues to carryout the Green Gift Project* 1 that was initiated in 2009 based on the concept of “implementing
environmental protection activities together with customers,” and this project has been the driving
force for mangrove planting. In October 2013, the scope of this project was expanded to include
natural conservation activities throughout Japan. In this manner, we are supporting environmental
protection activities in Japan and abroad as a member of society together with residents in each
community. In October 2016, we changed the name of these environmental activities in Japan to

Sustainability
Management

Creating Value through Products and Services
Tokio Marine Group provides products and services that promote the widespread use of renewableenergy, such as insurance products that support offshore wind power generation. As part of ourefforts, in June 2020 we acquired GCube Insurance Services, a world-leading specialist renewableenergy insurance underwriter. This acquisition will allow us to further support the growth of therenewable energy business field through our involvement in the insurance business.

Core Theme 3 /Supporting People

Tokio Marine & Nichido also offers products that provide safety and security to people who had notnecessarily been insured. These products include One Day Auto Insurance, which is aimed at reducing
auto accidents involving uninsured drivers by encouraging young drivers who do not own vehicles
to sign up for insurance. Furthermore, in March 2020 Tokio Marine & Nichido launched a new service
utilizing artificial intelligence (AI) and driving recorders as a solution that significantly streamlines
and accelerates accident responses and claims processing in our auto insurance business. This service
marks the first time in Japan that an insurance company has aimed to enhance the driving safety andsecurity of its customers by lending its original driving recorder as a rider on an auto insurance policy.
This new service utilizes AI to recreate the accident scene in about five minutes using video from therecorder and then automatically determines the negligence ratio of the parties concerned based on
legal precedents. Tokio Marine & Nichido is moving ahead in offering products and services that meetchanges in customer needs and social issues. These include a comprehensive information websitethat will be useful for corporate cyber security measures.

Core Theme 2 /Protecting the Earth

Creating Value through Products and Services
Tokio Marine Group strives to quickly provide security to customers and communities throughinsurance and various services when disasters or accidents occur. Tokio Marine Group is distributing
to customers videos with customized information on necessary insurance in preparation for disasters.
The Group provides its corporate customers with expert advice to expedite business resumption andassist them in designing optimal business continuity plans (BCP).

Core Theme 1 /Providing Safety and Security

Industry-Academia Collaborative Research
Responding to climate change and natural disasters is a high-priority issue for Tokio Marine Group
from the perspective of enterprise risk management. Accordingly, Tokio Marine & Nichido has
been promoting research on climate change and natural disaster risk through industry-academia
collaborative research in cooperation with The University of Tokyo (since 2005), Nagoya University(since 2007), Tohoku University (since 2011) and Kyoto University (since 2012). In undertaking thisresearch, Tokio Marine & Nichido strives to ascertain details of forecasts for damage caused byany natural disasters that could possibly occur in the future in order to share the outcomes of thisresearch with society and promote disaster prevention awareness and education. In December 2019,
we newly commissioned the Disaster Prevention Research Institute of Kyoto University to undertake
research on the damage caused by Typhoon Jebi that made landfall in Japan in 2018. Going forward,
we will continue and enhance industry-academia collaborative research and strive to utilize ourresearch outcomes for sophisticating hazard maps in local communities and for other uses to raisesafety and security in regional communities.

Governance

Earthquake Reconstruction Support and Disaster Prevention Awareness and Education
Tokio Marine & Nichido is continuing to provide support to the Tohoku Region affected by the Great
East Japan Earthquake through a variety of activities that include support of the Ten-Year Restoration
Project of the Coastal Forests of Tohoku Region, volunteer reconstruction support activities by
employees and agents in affected areas and offering lunch menus from disaster-stricken regions at
employee cafeterias with charitable donations. These support efforts are driven by our determination
to “never forget the event, under any circumstances, and continue to do whatever we can do evenin any small way.” Additionally, to ensure future generations are prepared for the next disasters andcan protect themselves, Tokio Marine & Nichido also actively holds Disaster Prevention Lessons
conducted by employees who visit schools as volunteer instructors targeting mainly elementary
school children. Along with our existing “Earthquake and Tsunami” edition, in fiscal 2019 we also
released the “Water and Landslide Disasters” edition. Furthermore, although we are no longer able
to visit schools for in-person Disaster Prevention Lessons due to COVID-19, we are proceeding withinitiatives such as proposing online lessons as an option.

Tokio Marine Group's
Sustainability

that reflect the needs of disaster victims; providing information and services for disaster prevention
and mitigation that go beyond just paying insurance claims; and providing early disaster recovery
services. We will further accelerate the speed of these services in the future.

creating value through products and services, promoting awareness and education for children who
are responsible for the future of the earth and creating a symbiotic society by supporting the elderly,
persons with disabilities and athletes.

Our Passion Embodied in Mangrove Planting
This year the Mangrove Planting Project marked its 21st year following its launch in 1999 together
with an NGO involved in tree planting. It has now become a project that symbolizes the Group’s
sustainability with the participation of Group employees in domestic and overseas volunteer treeplanting tours. As of the end of March 2020, a total of 11,240 hectares of mangrove forest havebeen planted, which in fiscal 2019 absorbed and fixed 130,000 tons of CO2 , having generated total
economic value exceeding 118.5 billion yen and brought positive effects to the mangrove forests andthe approximately 1.41 million people living in the surrounding regions.
Mangroves play a diverse range of roles. These include mitigating the advance of global warming
by absorbing and fixing CO 2 , preserving biodiversity and serving as a habitat and cradle of life forshellfish, shrimps, crabs and fish, and also functioning as green levees that protect communities
from tsunamis and storms. Mangroves also provide fishery, forestry resources and other resources
indispensable to the lives of residents in local communities and contribute to stabilizing andimproving standards of living. In October 2019, we revised the Mangrove Planting 100-Year
Declaration* 2 introduced in 2007 and announced the Mangrove-based Value Co-Creation 100-Year
Declaration. This revision reflects our aim of creating value by providing mangrove-based services
together with NGOs involved in afforestation and other members of society. In keeping with ourdetermination to meet the expectations of the international community, we also participated in the
United Nations Community of Ocean Actions to Achieve Goal 14 of the SDGs.
Environmental Awareness and Education
Tokio Marine Group promotes an array of environmental awareness and education activities that
include Green Lessons that teach elementary school children about global environmental protection
while enjoying mangrove-related programs. Other activities include holding the Marunouchi Citizens
Environmental Forum, a social and environmental awareness seminar in which general applicants canparticipate.

Strengthening Sustainability Management
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD
Guidelines for Multinational Enterprises, ILO Core Labour Standards, UN Guiding Principles on
Business and Human Rights, as well as ISO 26000. Tokio Marine Group endorsed the United Nations
Global Compact (UNGC) in 2005 and has promoted initiatives based on the UNGC’s Ten Principles
in the areas of human rights, labour, the environment and anti-corruption. As a response to the5

Sustainability
Library

The insurance business has been called a “people’s business.” For those of us who handle theintangible product of insurance, our employees and the trust built between people are everything.
Valuing and continually supporting people are essential for Tokio Marine Group to earn the trust of all
people and society, achieve sustainable growth and continuously create value for society. Therefore,
Tokio Marine Group will make efforts to support a diverse range of people with initiatives that include

Sustainability
Management

Supporting People

Core Theme 3 /Supporting People

Support for the Elderly, Persons with Disabilities and Athletes by Creating a Symbiotic Society
Tokio Marine Group supports the creation of a society where the elderly can live with a sense of
security and where persons with disabilities can overcome their disabilities to play active roles.
Examples of this support include conducting courses for employees to foster dementia care
supporters, providing support for the Special Olympics through volunteers from Group companies inJapan and overseas, and supporting the Japan Deafblind Association. Additionally, since 2016 Tokio
Marine Group has been supporting the Japanese Para-Sports Association and the Japan Inclusive
Football Federation. Through initiatives in which employees “learn about,” “watch” and “experience”
sports for persons with disabilities, we aim to promote the further spread and development of sports
for persons with disabilities and thus help create a symbiotic society.

Core Theme 2 /Protecting the Earth

For Children, Who Will Lead the Future of the Earth
Tokio Marine Group undertakes a variety of initiatives for children, who will lead the future of theearth. For example, Tokio Marine & Nichido is promoting youth development through a variety of
programs. These include developing junior swimmers through support of the Japan Swimming
Federation; helping young people grow, encouraging international cultural exchange and promoting
sports in the local community through the Tokio Marine Kagami Memorial Foundation, Tokio Marine& Nichido Educational Development Fund and the Tokio Marine Sports Foundation; and providing
support for the education of girls in low-income communities in India and Bangladesh via the NGO
Room to Read. Through Group Work on Managing Risks and Opportunities, a career education
program for junior high and senior high school students, Tokio Marine & Nichido is also providingthem with Group Work on Managing Risks and Opportunities led by employees who are dispatchedto schools and are accepting these students for company visits. In the future as well, Tokio Marine
Group will promote initiatives for children, who will lead the future.

Core Theme 1 /Providing Safety and Security

Creating Value through Products and Services
Tokio Marine Group is taking the knowledge in health management cultivated through its businesses
and applying this at companies as insurance solutions. Additionally, we provide products that
support healthy and secure lives for our customers, such as by developing insurance products that
respond to needs associated with longer lifespans accompanying the declining birth rate and aging
population and products for people with dementia and their families. In India, we provide weather
insurance and microinsurance targeting farmers and low-income earners who suffer from poverty.

Governance

The Group’s initiatives for protecting the earth’s environment through our main businesses also
extend across various nations. As one example, in 2015 U.S.-based Philadelphia Insurance Companies(PHLY) newly commenced the “PHLY 80K Trees” tree-planting program, which contributes to disasterprevention and mitigation in areas with frequent forest fires, inspired by Tokio Marine & Nichido’s
Green Gift Project.

Tokio Marine Group's
Sustainability

the Green Gift Planet GENKI Program. In doing so, we aim to carry out activities that are close to ourcustomers and local communities and make further efforts to promote environmental protection.

Although only at the midpoint, a variety of our initiatives have already been recognized. For example,
Tokio Marine Holdings was selected by the Ministry of Economy, Trade and Industry and the Tokyo
Stock Exchange as a Semi-Nadeshiko Brand for fiscal 2019.

Additionally, Tokio Marine Asset Management and Tokio Marine & Nichido are signatories to PSI
supported by the UN, and are also contributing to creating a sustainable society through investments.

With the aim of fostering a corporate culture in which each and every employee strives to solve social
issues as his/her own issue and ensure this helps raise corporate value and create social value, the“Tokio Marine Group CEO Recognition for Sustainability” was established in 2015 and commends andannounces outstanding sustainability initiatives by Group companies and their employees in Japanand overseas. By promoting sustainability with the participation of all employees, in fiscal 2019 theemployee participation rate (total) in community social contribution activities for Tokio Marine Group(domestic) was 143%. We therefore achieved the fiscal 2019 annual target of 100% (meaning the sumof the participation rate for each of the three core themes).

September 2020
In addition, Tokio Marine Group has disclosed Tokio Marine: Our Climate Strategy in this Sustainability
Report 2020 and on its website. It lays out the Group’s stance of recognizing the impact of climatechange and responding appropriately to changing situations.

*2 Tokio Marine & Nichido declared in 2007 that it will aim to continue its mangrove planting project for 100 years that wasstarted in 1999 to commemorate the 120th anniversary of its founding.
*3 Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to the converted
volume of CO2 reduced by the use of natural energy and the acquisition of emissions credits by such a company and absorbed
and fixed by way of mangrove planting.

6

Sustainability
Library

Aiming for Sustainability with the Participation of All Employees
Tokio Marine Group is a global insurance group with a dedicated, energetic and proactive workforce
and organization, which is the wellspring of its competitiveness in each country and region anda crucial asset for contributing to the development of a sustainable society. Accordingly, we havedefined our Diversity Policy as the creation of an environment that enables employees, who are
working to solve social issues worldwide, to play active roles regardless of their nationality, gender,
age or whether they have disabilities to further raise corporate value and realize sustainable growth.
We will implement the Diversity Policy to promote diversity across the entire Tokio Marine Group.

Sustainability
Management*1 Green Gift Project: This project offers customers an option to choose web-based insurance contracts (clauses) on our website
rather than paper-based contracts in brochure form to reduce paper consumption. Tokio Marine & Nichido donates a portion of
the amount saved through reduced paper use to support environmental protection activities in and outside Japan.

Core Theme 3 /Supporting People

My mission is none other than to make Tokio Marine Group a “Good Company” that works to resolve
issues facing society and earns the widespread trust of its customers and society. This can only beachieved by harnessing the comprehensive power of the Group together with its employees in Japanand overseas and interacting and cooperating with its various stakeholders.

To effectively communicate Tokio Marine Group’s initiatives for creating sustainable value, we arealso working to enhance sustainability and ESG information disclosure through the publication ofthis Sustainability Report 2020, which provides detailed information on sustainability strategies
along with various data, and the Integrated Annual Report 2020, published in August 2020 mainly forinvestors. I hope that both reports will enhance your understanding of the Group’s ESG initiatives.

Core Theme 2 /Protecting the Earth

Tokio Marine Group will continuously focus on changes in the times of need of its customers andlocal communities and on how it will respond. We will remain attuned to these evolving needs andtackle challenges without fear of failure so that we can continue to provide value, remain trusted,
keep getting chosen by people and achieve sustained growth. I will make my utmost efforts to createsuch a flexible and strong company.

Appropriate Sustainability/ESG Information Disclosure
Through our participation in international initiatives both as a founding member of the domestic
Task Force on Climate-related Financial Disclosures (TCFD) consortium and as a global company,
Tokio Marine Holdings spearheads dialogue on climate change issues and discusses ways of financial
information disclosure in accordance with TCFD.

Core Theme 1 /Providing Safety and Security

Promoting Environmental Management—Reducing CO 2 Emissions and Becoming Carbon
Neutral
Tokio Marine Group promotes such initiatives as conserving electricity and energy, raising businessefficiency by using tablet devices and promoting paperless operations. At the same time, the entire
Group (consolidated basis) achieved carbon neutral status* 3 in fiscal 2011 as well as in the sevenconsecutive years from fiscal 2013 to fiscal 2019. Tokio Marine & Nichido has also achieved thistarget for 11 consecutive years since 2009 by offsetting the CO2 emissions generated by its businessactivities with CO 2 absorption and fixation through such means as the Mangrove Planting Project
and acquisition of Tradable Green Certificates. In the future as well, Tokio Marine Group will continue
efforts to reduce CO2 emissions and to realize carbon neutral status.

Governance

Based on the concept that health and productivity management is the starting point for creating a“Good Company,” Tokio Marine Group formulated the Tokio Marine Group Wellness Charter and iscreating mechanisms that enable customers and employees to live healthily both physically andmentally. These efforts were widely recognized and Tokio Marine Holdings was selected as a “2019Health & Productivity Stock” (fifth consecutive year since 2016) by the Ministry of Economy, Trade andIndustry and the Tokyo Stock Exchange.

Tokio Marine Group's
Sustainability

UK Modern Slavery Act 2015, we have published the Slavery and Human Trafficking Statement for
the fiscal year 2019. We also place great importance on the social role and responsibilities that theinsurance industry is expected to fulfill, while Tokio Marine & Nichido is a signatory to the Principles
for Sustainable Insurance (PSI) advocated by the United Nations Environment Programme FinanceInitiative (UNEP FI) and is undertaking initiatives to create a sustainable society through its insurance
business.

to create sustainable long-term value. Tokio Marine manages risks through our Enterprise Risk

communities by providing safety and security in times of need. With this in mind, we have madeManagement system, which takes into account climate-related risks. We also recognize that climate

it our core identity "To Be a Good Company" – one that can still support customers and society intheir times of need 100 years from now. From our long history in the insurance industry, we haveaccumulated knowledge and experience that has enabled us to not just provide safety and security,
but to contribute to societal development as well. In continuing to contribute toward resolving
societal issues, we help build a safe, secure and sustainable future that generates value for all of our
stakeholders and our society more broadly.

change may create new opportunities to enhance our products and services that respond to evolving
customer needs and drive new value creation. Climate change poses various risks and opportunities
to our business, primarily:
Physical risks
Climate change has the potential to increase the frequency and scale of weather disasters, which
poses risks to our non-life insurance businesses and companies with global operations like ours.
This may also impact our ability to use historical data to effectively calculate premium rates andplan for payouts for future large-scale disasters. To enhance our ERM process and ensure we are
adequately identifying and responding to emerging risks, Tokio Marine conducts scenario analysis
using Intergovernmental Panel on Climate Change (IPCC) scenarios to analyze the potential impact ofclimate on our business.
Transition risks
As the global momentum toward decarbonization accelerates, we anticipate that regulatory shifts,
technological innovation, and asset value fluctuations may alter our business and investment
environment and reshape customer needs for new or different products. We recognize that as abusiness we must flexibly respond to these changes, and are developing and offering products
and services that cater to these diverse changes. The relatively short periods of non-life insurance
contracts strengthens our ability to remain agile in addressing these risks through our products.

<Governance>
Tokio Marine Holdings identifies and assesses climate change-related risks and opportunities aspart of the development process of the Group’s sustainability strategy, which is developed by a
dedicated sustainability team within the organization. Our Board of Directors plays an important rolein overseeing Tokio Marine’s strategic approach to sustainability matters. The Board approves theGroup’s sustainability policy, which includes our approach to climate change, and regularly monitorsand evaluates the implementation of our near- and longer-term sustainability plans.

<Effective Management of Risks and Opportunities>
Effective and ongoing monitoring and management of climate-related risks and opportunities is

7

Sustainability
Library<Accounting for Climate Change in our Business Strategy>
Our core business is to provide solutions to protect our customers and society in their times of need,
and we recognize that climate change will shape those needs. It is therefore critical that Tokio Marine
take steps to identify and translate emerging risks into products and services that fit the evolving
needs of our customers. It is equally as important that we seek opportunities to create solutions that
support the transition to a low-carbon society. We are doing so through our insurance underwriting

Sustainability
Management

Opportunities
Meeting the goals of the Paris Agreement will escalate the necessity for a diverse mix of powersources. This could lead to a growth in demand for insurance products that serve the renewables
industry, including solar, geothermal, and onshore and offshore wind power. To adequately respondto this transition, we intend to enhance our risk evaluation practices in this area, and develop andoffer an expanded array of insurance products for renewable energy businesses.

Core Theme 3 /Supporting People

Below, we discuss the strategy we have in place to identify and manage the impacts that climatechange can have on our business and our society, and Tokio Marine’s commitments and actions to
support the low-carbon transition through our business activities.

Core Theme 2 /Protecting the Earth

Climate change is a global challenge that poses risks to the safety and security of our customers andsociety. The potential for the intensification and increased scale and frequency of severe weather
and natural disasters poses a direct impact on the insurance industry. This makes climate change a
top-priority issue that we must address head-on not only for our insurance business, which is ourprincipal business, but also in our role as an institutional investor and as a global company. To that
end, Tokio Marine is committed to implementing actions that help facilitate the transition to a lowcarbon future. These actions will be based on the constructive dialogues and collaboration that
Tokio Marine has with international organizations, governments, industries, academic institutions,civil society, and other groups and industries, and will be aimed at achieving the 2-degree Celsius
target set in the Paris Agreement adopted at COP21 of the United Nations Framework Convention on
Climate Change in 2015.

Core Theme 1 /Providing Safety and Security

elemental to Tokio Marine’s capability to serve the current and future needs of our customers andAt Tokio Marine, the fundamental purpose of our business is to protect our customers and local

Governance<Climate Strategy>

Tokio Marine Group's
Sustainability

Tokio Marine: Our Climate Strategy

• We offer insurance products for solar, wind, biomass, geothermal, and hydroelectric power
generation in order to promote the utilization of renewable energy, and actively provide support forsuch power-generation initiatives. Our products include the Mega-Solar Package Program for solar
power businesses, Geothermal Package Plan for geothermal power businesses, and Offshore Wind
Power Package Insurance• Within our asset management we offer specialized renewable energy funds, such as our Solar Energy
fund launched in 2012 that supports investments in solar plants
In June 2020 we announced the completion of our strategic acquisition of GCube, a specialist
renewable energy underwriter with a long track record of offering insurance products and services
in the U.S., Europe and globally. This acquisition deepens our in-house expertise in renewable energy
insurance and enables us to bring more products to market in support of a low-carbon transition.
<Providing Leadership for a Low-Carbon Future>
Addressing the global challenge of climate change and the transition to a low-carbon economy
requires collaboration among all stakeholders. Tokio Marine has sought to be a leader among thebusiness community in addressing climate change across multiple fronts, including:

Sustainability
Library8

Sustainability
Management

We also believe that it is important for businesses to participate in the development of regulatory
and policy responses to climate change and environmental issues. To that end Tokio Marine has
been an active contributor to domestic and international policy dialogues on climate-related issues,
including those that led to the 2019 publication by the Government of Japan's Long-Term Strategy

Products and Services
As a global insurer, Tokio Marine has a significant amount of expertise through our ongoing
monitoring of emerging risks and research on climate change and weather disaster risk inCore Theme 3 /Supporting People

Advancing domestic and international sustainability initiatives
As a major global insurer, Tokio Marine Group is using its position to support domestic andinternational initiatives to advance environmental sustainability and address climate change, andwe are proud of our legacy of leadership. Since its launch in 2008, Tokio Marine has been co-chairing
the Geneva Association’s climate change initiatives (now under the Climate Change and Emerging
Environmental Topics project), and providing leadership in supporting the global insurance industry
in incorporating climate change considerations in corporate strategy and risk management.
Tokio Marine Holdings was an original member of and signatory to the Task Force on ClimateRelated Financial Disclosures ( TCFD) and has continued to demonstrate support of the TCFD
recommendations through advocacy and in our own disclosure. We were also a founding signatory
to the UN Environment Programme Finance Initiative’s Principles for Sustainable Insurance (PSI) and afounding member of the PSI’s TCFD Insurer Pilot Group.

Investments and Lending
With respect to investment and lending, Tokio Marine will not provide new financing for coal fired
power generation projects. However, as with our underwriting policy, we may take into accountindividual circumstances when making investment and lending decisions.
As a signatory to the United Nations-supported Principles for Responsible Investment (PRI), ourinvestment and lending policy is developed in consideration of both financial and environmental,social and governance (ESG) criteria and is implemented through our Group companies Tokio Marine& Nichido and Tokio Marine Asset Management. Through these actions we support the integration of
ESG and climate-related factors into our investment decision-making process. As an asset manager,
Tokio Marine Asset Management maintains a Responsible Investment Committee comprising theheads of investment in each asset class to promote stewardship and active engagement around ESG
topics.

Core Theme 2 /Protecting the Earthtransition to a decarbonized society:We recognize the importance of addressing the environmental and social impacts of our corebusiness and are committed to underwriting practices that will enable us to contribute to a transition
to a decarbonized society. As part of that commitment, Tokio Marine will not provide new insurance
underwriting capacities to coal fired power generation projects. We may grant exceptions for
projects on account of circumstances such as national energy policy and other considerations in
the relevant country, and in the context of the OECD Arrangement on Officially Supported Export
Credits and other international guidelines. Our comprehensive decision-making process will also
take into account other factors such as the availability of other options and alternative technologies.
We will also engage existing customers to help advance environmental measures such as the use ofadvanced, highly-efficient power generation technologies or carbon capture, utilization and storage(CCUS) technologies [which can reduce or eliminate greenhouse gas emissions].
We also support sustainable growth and the transition to a decarbonized society by providing
insurance underwriting capacities for renewable energy businesses such as solar and wind powercompanies through specialized products. We also make strategic acquisitions of companies withexpertise in this area to accelerate our efforts to expand our business in this area.
Our underwriting policy enables Tokio Marine to further support the low-carbon transition while
effectively managing risk, serving our clients and aligning with the priorities and plans codified
within Japan’s energy policies.

Core Theme 1 /Providing Safety and Security

Insurance underwriting

Governancecollaboration with the world’s leading scientists and researchers. We translate this expertise into
insurance products and related services to serve customers and local communities that support the

Tokio Marine Group's
Sustainability

practices, investment and lending business.

of a "decarbonized society". The Strategy identified TCFD as one of the pillars to mobilizing green

mangrove planting in 1999 and have planted mangroves on 11,240 hectares across nine Asia-Pacificfinance nationally, which led to the launch of the TCFD Consortium of Japan in May 2019. Tokio

Tokio Marine Group's
Sustainability

project in the Asia Pacific region, which not only revitalizes a threatened ecosystem but also
offsets our carbon emissions through the absorption and retention of CO 2 emissions. We started

Under the Paris Agreement, which establishes a vision and actions to support the achievement

countries as of March 31, 2020. The estimated cumulative economic value of the ecosystem services

Advancing science and research
Tokio Marine has been collaborating with various leading academic research institutions, including
the University of Tokyo, Nagoya University, Kyoto University, and Tohoku University to conduct
research on climate change and natural disaster risks since 2005. In addition to integrating thisresearch into our own business and management strategy, we share this research through ourpartnerships with individual and corporate customers, local governments, non-governmentalorganizations and international organizations. We also hold annual seminars on natural disaster risks
where we invite hundreds of corporate customers and officials to share the latest findings from ourresearch activities.
Supporting climate resilience for society through our businessOur business purpose to provide safety and security extends beyond just the provision of insurance
products – we can also leverage our expertise to help minimize damage in the event of a large-scale
natural disaster and facilitate recovery. We are currently working on the development of new disasterprevention/mitigation solutions in collaboration with the National Research Institute for Earth
Science and Disaster Resilience, among other organizations.

For further details on our climate-related actions and initiatives, please refer to our Sustainability
Report, Integrated Annual Report, and climate-related disclosures referring to the recommendationsof the TCFD.

Core Theme 2 /Protecting the Earth

We recognize that climate change will have far-ranging impacts on our business and on society, andthat we must effectively adapt to this evolving landscape. We are dedicated to addressing climate
risk and opportunity within our business by working with our customers to identify solutions to fit
their evolving needs, engaging in national and international dialogues to advance the international
response to climate change and the low-carbon transition, and supporting the low-carbon transitionin our own operations and through our business activities.

Core Theme 1 /Providing Safety and Security

generated from the planting of mangrove trees for twenty years from April 1999 to March 2019 isover 118.5 billion yen. In addition, in October 2019, Tokio Marine Group participated in the United
Nations Communities of Ocean Action for supporting implementation of SDG14 and announced theMangrove-based Value Co-creation 100-Year Declaration which is designed to create value throughthe provision of solutions based on mangrove trees. In addition, we have adopted energy-saving
measures, reduced our energy consumption, promoted the Eco Safety Drive Project, and increased
the utilization of recycled parts.

GovernanceMarine was one of the founders of the Consortium, and remains actively involved as a member of theSteering Committee to advance climate-related disclosure practices in Japan pursuant to the TCFD
recommendations.

Core Theme 3 /Supporting People

In the Asia-Pacific region, Tokio Marine has been representing the private sector to support theinnovation and promotion of disaster risk financing and insurance (DRFI) under the auspices ofAsia Pacific Economic Cooperation (APEC)’s Finance Ministers Process (FMP) since 2015. DRFI was
identified as one of its priority policy issues under the Cebu Action Plan, a roadmap for a sustainablefinancial future for the Asia-Pacific region, and helps to build resilience in communities subject toincreasingly severe weather disasters.

Sustainability
Management

In our own operations, we set targets for our operational emissions to guide us in addressing our own
climate impact. For 2020, Tokio Marine & Nichido has set a target of a 40% reduction in CO2 emissions
compared with the 2006 baseline. It also maintains a long-term target of a 60% CO 2 emissions
reduction by 2050 compared with the 2006 baseline.

9

Sustainability
Library

Tokio Marine is proud to have achieved carbon neutral status in our operations for seven consecutive
years since fiscal 2013. We have achieved this in part through our longstanding mangrove planting• NPO Association for Aid and Relief, Japan (AAR Japan)
Supplying face masks and other hygiene products to persons with disabilities and welfare workers to
support their efforts against COVID-19• General Incorporated Foundation Ashinaga
Providing financial support to orphaned children, whose households have faced reduced income andbecome financially challenged due to the spread of COVID-19*1 This service is provided within the scope of remote health and healthcare consultations as definedin MHLW’s guidelines for appropriate online medical consultations.

10

Sustainability
Library*2 This service is for policyholders of Tokio Marine & Nichido (excluding companies), insured persons(excluding companies) and their respective families (spouses, blood relatives within the sixth degree
and relatives by marriage within the third degree) and for policyholders of Tokio Marine & Nichido
Life (excluding companies), insured persons and their respective families (spouses, blood relatives
within the sixth degree and relatives by marriage within the third degree).

• Central Community Chest of Japan / Red Feather Community Chest
Helping organizations supporting people affected by COVID-19 in Japan, including food banks
supporting children and their families facing temporary school closures and organizations providing
emergency support for people who have lost their jobs and homes because of their aggravatedeconomic situations and for children who are victims of abuse and cannot stay at home

Sustainability
Management• NGO Doctors Without Borders Japan
Emergency aid activities for COVID-19 and other aid activities (including medical assistance) tocounter the effects of the spreading coronavirus, both being undertaken across the world

Core Theme 3 /Supporting People<Reference: Recipients and Purposes>• UTokyo Foundation (The University of Tokyo)
Medical measures against COVID-19 (including development of curative drugs and vaccines,
measures to prevent infection and improvement of the medical care system of the university)

Core Theme 2 /Protecting the Earth■ Donations by Tokio Marine & Nichido and Its Employees
Tokio Marine & Nichido has donated face masks stockpiled in-house to medical institutions
supporting local medical systems. The company also solicited monetary donations from employees tosupport people affected by COVID-19. Tokio Marine Holdings then matched the amount and donateda total of 10.7 million yen in August 2020.

Core Theme 1 /Providing Safety and Security■ Providing “Medical Note,” an Online Medical Consultation Service
To prevent the spread of COVID-19 and enable customers who are worried about their own andtheir families’ health conditions to consult and ask questions to healthcare professionals from home,
Tokio Marine & Nichido and Tokio Marine & Nichido Life provided the “Medical Note” service tocustomers free of charge from April 15 to June 30, 2020. It is an online medical consultation service ofMedicalNote Inc., a capital and business alliance partner of Tokio Marine Holdings.
More specifically, “Medical Note” is an online service*1 that allows people who are worried
about their symptoms to easily, directly and individually consult and ask questions to healthcare
professionals, mainly medical specialists, from their personal computers and smartphones. Customers
who used the service during the said period provided positive feedback, saying that advice was tothe point, reliable and quick and that the service eliminated their anxiety during the time when it wasdifficult to visit hospitals.
With regard to our Medical Assist*2 consultation service that comes with our insurance products,
Tokio Marine & Nichido Medical Service continues to provide medical consultation over the
telephone.
As for COVID-19, we have been responding to customers seeking advice from these services
in accordance with the policy of the Ministry of Health, Labour and Welfare (MHLW) issued to thehealth departments in each prefecture as well as the guidelines of the National Institute of Infectious
Diseases, instructing those suspected of being infected with the novel coronavirus to consult a
COVID-19 consultation center.

GovernanceTo sustain its function integral to social infrastructure, Tokio Marine Group is continuing to undertake
critical operations, including receiving loss reports, paying insurance claims and protecting insurance
policies, while working to prevent the spread of COVID-19 and ensure the safety of employees.
Tokio Marine & Nichido has implemented emergency measures for policyholders affected by
COVID-19 to extend the period allowed for contract procedures and grace period for premium
payments. For compulsory auto liability insurance, the company has extended the period forchanging the insured vehicle or canceling the policy upon vehicle replacement; the period for policy
renewal to match the effective period of vehicle inspection certificates extended by the government;
and grace period for premium payments. For accident insurance, Super Business Insurance (liability
clause) and other products that cover Classes I to III infectious diseases specified in Japan’s Infectious
Diseases Act, the company has expanded the scope of coverage to include COVID-19. For overseas
travel insurance with coverage for diseases, the requirement for the period from the end of policy
duration to the start of medical treatment has been relaxed from within 72 hours to within 30 days
for COVID-19. The company has also expanded the definition of hospitalization under its medical andother insurance and decided to pay hospitalization and related benefits to cases in which COVID-19
patients stay at temporary facilities (including hotels) or at home as per doctor’s instructions andreceive treatments comparable to those provided by hospitals.
(As of July 1, 2020)

Tokio Marine Group's
Sustainability

Measures and Response to COVID-19

■ Tokio Marine Group Corporate Philosophy
With customer trust as the foundation of all its activities, Tokio Marine Group continuously strives toraise its corporate value.

Tokio Marine Group's Approach to Sustainability

Governance

Aiming to Be a “Good Company” Trusted by All People and Society
Our basic approach to being a “Good Company” is to be “a company trusted by all people and society
by supporting customers and society in times of need.”

Tokio Marine Group's
Sustainability

Tokio Marine Group's Approach to Sustainability: Continue to be Useful to Society through Our Business Activities

Core Theme 1 /Providing Safety and Security

Tokio Marine Group has provided “safety and security” to society and contributed to its developmentby making the most of its abundant knowledge and experience accumulated over the years in theinsurance industry. In the future as well, we will work to solve various social issues and continuously
raise the Group’s corporate value while contributing to a safe, secure and sustainable future. By doing
so, we aim to become a “Good Company” that is trusted by all people and society.
Executing Our Corporate Philosophy Based on the Tokio Marine Group Sustainability Charter
For Tokio Marine Group, sustainability represents the implementation of the Corporate Philosophy. In
keeping with the Tokio Marine Group Sustainability Charter, which serves as behavioral guidelines for
implementing sustainability, all our self-motivated employees will continually act with integrity andcompassion using their unique ideas to provide stakeholders with even better value.

■ Tokio Marine Group Sustainability Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by
implementing its Corporate Philosophy to achieve sustainable growth together with thedevelopment of society in accordance with the following principles:

Sustainability
Management
Sustainability
Library

11

Core Theme 3 /Supporting People• Products and Services
We aim to provide society with products and services to meet its needs for safety and security.
• Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and to promote
training and education of our employees.
We respect the right to privacy and strive to enforce sound information management and control.
• Protection of the Global Environment
Acknowledging that the protection of the global environment is an important responsibility for
all corporate entities, we respect the harmonization with and the improvement of the global
environment in all of our activities.
• Contribution to Local Communities and Societies
As a member of various communities and societies, we respect the diversity of cultures and customs
and we aim to contribute actively to the needs of the current era.
• Compliance
While striving to maintain high ethical standards at all times, we will pursue strict compliance in all
aspects of our business activities.
• Communication
We intend to disclose information timely and appropriately and to promote dialogue with all our
stakeholders to ensure effective corporate management.

Core Theme 2 /Protecting the Earth

Respect for International Codes of Conduct and Human Rights
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD
Guidelines for Multinational Enterprises, ILO Core Labour Standards, UN Guiding Principles on
Business and Human Rights, as well as ISO 26000. The ideas and contents of the Ten Principles
concerning human rights, labour, the environment and anti-corruption advocated by the United
Nations Global Compact (UNGC) coincide with Tokio Marine Group’s own approach to sustainability
as well as its Sustainability Charter. Therefore, Tokio Marine Holdings has been participating in the
UNGC since 2005.

The world is now facing various social issues, inflicted by frequent large-scale natural disasters, demographic
shifts, income disparities and poverty. In Japan as well, issues are becoming prevalent also in relation
with technological innovation as well as community resilience (disaster prevention and mitigation) andthe country’s declining birth rate and aging population. These issues may induce drastic changes in risks
surrounding the insurance business.
To protect customers and society from these risks, Tokio Marine Group has selected “Providing Safety andSecurity” as one of its three core themes and is making efforts toward a safe, secure and sustainable future
throughout its entire business operations.
Value Creation

Providing Safety and Security to Customers, Local Communities and Society Worldwide
through the Insurance Business◉ Core Theme 2: Protecting the Earth
The global issues of “climate change and natural disasters” and “depletion of biodiversity and wetlands” poseserious risks for the children not only of today but also of the future and at the same time have a significant
impact on the business of Tokio Marine Group.

Value Creation

Contributing to a Sustainable Global Environment◉ Core Theme 3: Supporting People

Tokio Marine Group has set “Supporting People” as a core theme in order to take up the challenge of resolving
these issues. To this end, we will promote local community and social contribution activities supporting
people through the growth of young people and support the elderly, persons with disabilities and athletes aswell as contribute to the realization of a symbiotic society in which everyone can live with peace of mind bypromoting diversity and inclusion.
Value Creation

12

Supporting Local Communities and Society and Creating an Inclusive Society

Sustainability
Library

Accordingly, we have been implementing
sustainability activities across a wide range
extending from the provision of products
and ser vices to corporate citizenshipactivities. We will also communicate ourprincipal sustainability initiatives to society
through this Sustainability Report while
also promoting easily understandable
measures to permeate these initiatives
within the Group.

Sustainability
Management

In Japan, the importance of responding to the nursing and health needs of the elderly is increasing due tothe low birth rate and aging society. There is also growing demand to create societies in which people inunderprivileged circumstances and those with disabilities can live with peace of mind in the community as
economies and societies become more sophisticated and globalization progresses. In addition, there are calls
for the acceptance, promotion and utilization of diversity in such areas as gender, age and nationality. On a
global scale, the reality is that there is growing income disparity, increasing unemployment among youth,
poverty and unequal opportunities for education based on gender.

Core Theme 3 /Supporting People

Tokio Marine Group has set the three core
themes of “Providing Safety and Security,”“Protecting the Earth” and “Supporting
People” under its Mid-Term Business Plan“To Be a Good Company 2020” (FY2018 –FY2020). Initiatives to address social issues
are being promoted with the participationof all employees based on these core
themes.

Core Theme 2 /Protecting the EarthHaving set “Protecting the Earth” as a core theme, Tokio Marine Group works to provide products and services
that are designed to mitigate or adapt to climate change and protect biodiversity, reduce environmental
footprint in business activities, become carbon neutral, conduct environmental protection activities in Japanand overseas, and promote environmental awareness raising and education. Our aim is to contribute topreservation of the global environment and the creation of environmental value.

Addressing Social Issues Based on Three Core Themes with the Participationof All Employees

Core Theme 1 /Providing Safety and Security

Tokio Marine Group’s self-motivated employees
act with integrity and compassion, and as thisspreads throughout organizations and theGroup, we believe that it will create a virtuous
cycle of developing innovative products andser vices along with contributing to local
communities and society. Moreover, this cycle
will lead to the sustainable growth of theGroup. These efforts will serve as a bridge to
our children and to future generations as weseek to transform risks into opportunities andcreate value for a safe, secure and sustainable
future.

Governance◉ Core Theme 1: Providing Safety and Security

Tokio Marine Group's
Sustainability

Tokio Marine Group's Sustainability Approach in Aiming To Be a “Good Company”

Tokio Marine Group uses the following process to implement the “Disclosure 102-46: Defining
report content and topic Boundaries” in “Global Reporting Initiative (GRI) Standards.”

Accordingly, as initiatives serving as the basis of such a management structure, Tokio Marine Groupis making efforts for compliance, fraud prevention, information security, privacy, respect for humanrights, sustainability in the value chain and sustainable investment.

Value Chain and Sustainability Issues >>Stakeholder Engagement >>Sustainability Library (Related Materials) Tokio Marine Group’s Sustainability Materiality >>Through these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginningwith continuously enhancing shareholder value.
Value Creation◉ Sustainability Management
Tokio Marine Group is implementing initiatives throughout its entire business activities thatare focused on its three core themes and to earn the trust of all people and society and achievesustainable growth it must strengthen sustainability management with the aim of becoming a “Good
Company.” Tokio Marine Group is promoting sustainability management from the four perspectives ofcustomers, the environment, health and human resources.
Value Creation

With the adoption of the Sustainable Development Goals (SDGs) in September 2015, there are rising
expectations that companies will work toward realizing an even more sustainable and highly resilient
world. In collaboration with stakeholders, Tokio Marine Group is leveraging its expertise and knowhow in insurance and risk management to contribute to the resolving of various societal issues that
include the frequent occurrence of large-scale natural disasters, shifting demographics, the changing
environment resulting from technological innovation and poverty.

Stakeholder Engagement (Sustainability Dialogue) >>13

Sustainability
Library

4. Review
The Sustainability Board, which consists of presidents of major Group companies, periodicallyreviews the state of initiatives for Sustainability Materiality (Material Issues). Third-party
assurance will be obtained from an independent external verification authority for coresustainability themes and information will be disclosed in the Sustainability Report.

Tokio Marine Group’s Sustainability Materiality (Material Issues)
Tokio Marine Group identified sustainability issues for each of the three core themes and governanceand specified their sustainability materiality (material issues). We will promote initiatives by reflecting
the identified sustainability materiality in the Group’s sustainability strategy and targets.

Sustainability
Management

3. Confirming the Validity of Material Issues
The comprehensiveness of sustainability issues subject to examination, the relevance to coresustainability themes, Sustainability Materiality (Material Issues) and the validity of sustainability
issues subject to disclosure are confirmed at sustainability dialogues (meetings for dialogue andopinion exchanges between experts and Group management) and ultimately the approval ofmanagement is obtained.

Group Core Sustainability Themes and Materiality: What Types of Issues Are We
Addressing?

Core Theme 3 /Supporting People

Value Chain and Sustainability Issues >>Stakeholder Engagement >>Sustainability Library (Related Materials) Tokio Marine Group's Sustainability Materiality >>Developing Employees and Partners Who Bring a Virtuous Cycle

Core Theme 2 /Protecting the Earth

2. Prioritization of Issues
Tokio Marine Group identified Group sustainability initiatives by analyzing “Feedback fromstakeholder engagement (sustainability dialogue) with customers, shareholders, investors,
employees, agents, business partners, local communities and societies,” “Sustainability issues
and responses to a changing business environment surrounding the Group,” and “Relation to
Tokio Marine Group’s corporate principle and management vision” from the dual perspectives of“significant impact on stakeholder evaluations and decision-making (impact on stakeholders)”and “significant impact of organizations on the economy, the environment and society (impact
on business)” and then identified the priority of material sustainability issues and sustainability
issues subject to disclosure.

Continuously Enhancing Shareholder Value

Core Theme 1 /Providing Safety and Security

1. Identifying Related Issues
The Group identified sustainbility issues that are subject to examination giving consideration
to ways of contributing to sustainability issues unique to the insurance and financial businesses
and meeting the expectations of stakeholders in the future. In this examination, we analyzed theGroup’s value chain and identified sustainability issues in each core theme giving consideration
to stakeholder interests and expectations brought up during stakeholder engagement.

Governance

Tokio Marine Group is implementing initiatives throughout its entire business activities that arefocused on its three core themes. To earn the trust of all people and society and achieve sustainablegrowth, Tokio Marine Group must raise the quality of initiatives for “business strategies,” “governance”
and “social responsibility” and build a structure for resilient, highly sound and transparent
management as a global insurance group.

Tokio Marine Group's
Sustainability

Process for Identifying Tokio Marine Group’s Sustainability Materiality◉ Governance – A Resilient, Highly Sound and Transparent Management Structure

● Sustainability Materiality (Material Issues)○ Sustainability issues subject to disclosure* Sustainability issues are underlined

Principal Stakeholders in the Value Chain
Sustainability
Core Theme

Contributing to asustainable global
environment● Local community,social contribution
and awarenessraising activities thatrealize security andsafety● Promoting ESG
initiatives throughthe provision of
products andservices to respondto poverty● Nurturing
generations
responsible forthe future throughsports promotion● Promoting environment management through the provision of environment-friendly
products● Local community,social contribution
and awarenessraising activities
that lead to theprotection of the
global environment● Social
contribution
activities that deterclimate change andnatural disasters● Promoting ESG
initiatives throughthe provisionof products
and services incollaboration withbusiness partners● Climate change
and natural disasters
research○ Responding tocustomer needs
and changes
in risk resulting
from various
technologicalinnovations● Raising brandstrength bypromoting ESG
initiatives throughthe provision of
products andservices● Promoting understanding of products
and services improving quality from thecustomer’s perspective● Insurance
products forresponding toclimate change andnatural disasters○ Improving
business efficiency
through information
systems that utilize
technologicalinnovation○ Reduction of environmental footprint
and achieve carbon neutral status● Local community,social contribution
and awarenessraising activities that
address low birth rates
and aging societies,
and population
demographics● Developing andutilizing diverse
human resources
aimed at realizing
a company thatdevelops the top
people in Japan● Promoting diversity and inclusion
throughout the Group● Developing and utilizing diverse humanresources in response to technologicalinnovation● Insurance
products that
respond to climatechange and natural
disasters○ Awarenessraising andeducation of
consumers throughthe promotionof web-based
insurance contracts(clauses)● Promoting ESG
initiatives throughthe provisionof products
and services bymaintaining goodworking conditionsat business
partners● Improving quality
from the customer’s
perspectivethat responds
to technologicalinnovation such as
web-based sales○ Education
activities throughan insurance
guidebook○ Changes in the global economy ○ Anti-corruption
and financial environment○ Evaluation ofhuman rights and anti● Generate and distribute
economic value
discrimination○ Grievance resolution

Tokio Marine Group Sustainability Materiality (Material Issues) Matrix● Local community,social contribution
and awarenessraising activities
that support youth,
the elderly, persons
with disabilities andathletes● Responding to
low birth rates andaging societies,
and population
demographics
by nurturing
generations
responsible for the
future● Building asociety in which theelderly can live withpeace of mind by
responding to needs
for nursing anddementia care

Click the image to enlarge

14

Sustainability
Library○ Fair labor practices that emphasize dialogue
aimed at promoting the health of employees● Promoting ESG
initiatives throughthe provisionof products
and services
by promoting
environmental
protection
activities ofbusiness partners● Enterprise Risk Management (ERM)● Corporate governance/Internal control○ Strengthening of international supervisory
regulations

Sustainability
Management

Developing
employees andpartners who
support and bring avirtuous cycle to local
communities andsociety● Products andservices beneficial
for safety andsecurity in response
to disasters, security
and an aging society○ Insurance that
responds to lowbirth rates andaging societies,
and changing
population
demographics

Continuously enhancing shareholder valueCore Theme 3 /Supporting People

Core Theme 3
Supporting People● Providing sustainable products and services beneficial for
safety and security

Customers

Governance –Strengthening Sustainability Management
Local Communities
and Societies,
Research Institutes

Core Theme 2 /Protecting the Earth

Core Theme 2
Protecting the Earth

Insurance Agents
andBusiness Partners

Core Theme 1 /Providing Safety and Security

Providing safety andsecurity to customers,
local communities
and society worldwide
through the insurance
business

Employees(Group Activities)

GovernanceCore Theme 1
Providing Safety
and Security

Shareholders andInvestors

Tokio Marine Group's
Sustainability

Value Chain and Sustainability Issues

Materiality (Material Issue)

Sustainability Issues and Responses to a Changing Business Environment Surrounding
the Group

Corresponding Description in the Sustainability Report

We expect the insurance business environment to change significantly over the medium to long term

Corporate Governance, Internal Control

Anti-corruption

Internal Control (Compliance, Anti-Corruption)

due to a number of factors including the unprecedented pace of technological development, more

Information security

Internal Control (Information Security)

frequent natural catastrophes, demographic shifts in the Japanese market and an increase in global

Enterprise risk management, risk management

Internal Control (Risk Management)

oversight and regulation.

Respect for human rights, anti-discrimination

Respect for Human Rights
Sustainability in the Value Chain

By proactively grasping these changes in the environment, we plan to refine our business strategy

Promoting ESG initiatives through the provision of
products and services

Promoting ESG Initiatives through the Provision of
Products and Services

and advance our business platform that supports the creation of corporate value. Furthermore, by

Sustainable investments

Creating a Society Where People Can Live with Security
through Sustainable Investments and Financing

Study on extreme weather events; support for disasterrecovery and business continuity

Making Society Resilient to Natural Disasters

Participation in demonstration tests on public roads;
auto insurance; safe driving
Products andservices beneficial
for safety andsecurity

Core Theme 1

we will provide safety and security to our stakeholders while striving to raise the competitiveness of
the Group.

Building a Secure Society by Utilizing Traffic Technology
Innovation

From such a perspective, we analyzed and prepared responses to sustainability issues and changes

Inbound business; utilization of smartphones

Increasing Safety in Daily Lives by Responding to Varying
Lifestyles and Changes in Society

in the business environment surrounding the Group to deepen discussion of ways to resolve issues

Microinsurance

Eliminating Poverty in Society

faced by stakeholders arising from changes in the business environment from the perspective ofGreen Gift ProjectProtection of the
global environment
through products
and services
Development of clean energy

Core Theme 3

Core Theme 2

Preventing Global Warming by Promoting theDevelopment of Clean Energy
Making Society Resilient to Natural Disasters
Innovation

Core Theme 2

Preserving Biodiversity and Wetlands through Products
and Services

Protection activities in Japan and overseas

Building Communities for People to Live with Peace ofMind through Environmental Protection Activities

Health promotion (cancer, incurable diseases); nursing
care; prevention of infectious diseases

Building a Society Based on Health and Longevity to
Ensure Peace of Mind

Improving quality from the customer’s perspective (grievance resolution)
Promotion of environmental management and achieving carbon neutral
statusHealth and productivity management

Generation and distribution of economic value

Nurturing Generations Responsible for the Future
Aiming to Create a Symbiotic Society
Improving Quality from the Customer’s Perspective

Sustainability Promoting Environmental Management
Management
Promoting Health and Productivity Management
Developing and Utilizing Diverse Human Resources
Sustainability Library

Core Theme 1: Providing Safety and Security; Core Theme 2: Protecting the Earth; Core Theme 3: Supporting People

15

Sustainability
Library

Developing and utilizing diverse human resourcesCore Theme 3

Sustainability
Management

The elderly, persons with disabilities and genderCore Theme 3 /Supporting People

Core Theme 1 Building a Secure Society by Utilizing Traffic Technology

Mangrove planting, etc.

Nurturing generations responsible for the futureenhance our sustainability activities.

Preserving Biodiversity and Wetlands through Products
and Services

Disaster prevention; recovery from disasters
Crime and disaster prevention; traffic safety

sustainability matters. With these prepared responses serving as a starting point, we will further

Building a Society Based on Health and Longevity to
Ensure Peace of Mind

Core Theme 2 /Protecting the EarthIntegrated insurance services relating to medical
treatment, household economy, longevity and health;support for health and productivity management

Local community,social contribution
and awarenessraising activities

offering solutions to issues faced by stakeholders arising from changes in the business environment,Core Theme 1 /Providing Safety and Security

Promoting ESG
initiatives in the
supply chain andvalue chain

Governance

Sustainability in the value chain

GovernanceCorporate governance

Tokio Marine Group's
Sustainability

Materiality (Material Issue) and Corresponding Description in the Sustainability ReportCore theme

Stakeholders

Changing Market Structure Accompanying Shifting Population Demographics in Japan
Corresponding actions (Materiality)

Core theme

Stakeholders

Acceptance, promotion and utilization of diversity in such areas as gender,
age and nationality (Developing and utilizing diverse human resources)

Research on climate change and natural disasters (Study on extreme
weather events; support for disaster recovery and business continuity)

Employees

Insurance products responding to climate change and natural disasters(Support for disaster recovery and business continuity; microinsurance)

Customers

Customers

Instill the necessity of preparation for increasing natural disasters (Local
community, social contribution and awareness-raising activities)
GovernanceandCompliance

Respond quickly to claims payments at occurrence of disasters (Grievanceresolution (Quality improvement of products and services)Core theme

Climate change, natural disasters and depletion of biodiversity(Environmental protection activities in local communities)

Shareholders

Response to impact on the insurance business of issues such as the frequent
occurrences of major natural disasters and the creation of communities
with strong resilience to disasters (Enterprise risk management, generateand distribute economic value)
Pressure by institutional investors on company climate change strategy overits value chain and the implementation of effective initiatives (Promoting ESG
initiatives in the supply chain and value chain)

Investment

Investment for promoting clean energy and investment for promoting ESG
management (Sustainable investment)

The form of insurance will change due to a rise in one-person households
and the aging of society (Corporate governance/internal control, enterpriserisk management)

Stakeholders

Corresponding materiality

Providing
SafetyandSecurity

Employees

Respond to customer needs and changes in risk resulting from various
technological innovation (Developing and utilizing diverse human resources)

Customers

Provide customer support that responds to technological innovation such as
web-based sales (Improving quality from the customer's perspective)

Supporting People

Employees

Importance of IT and necessity of information security (Deveroping and utilizing
diverse human resources)
Improve business efficiency through information systems that utilize
technological innovation (Quality improvement of products and services)

Shareholders

Impact on business processes, including sales and after-sales service andcustomer information gathering (Corporate governance/internal control,
enterprise risk management)

Insurance Agents
andBusiness Partners

Being able to differentiate product and service quality and maintain thecorporate brand (Generate and distribute economic value)

Investment

Importance of information security due to insurance sales through websites
Further respect of market regulations (Information security)

GovernanceandCompliance

Changes in the Global Economy and Financial Environment
Core theme

GovernanceandCompliance

16

Stakeholders

Corresponding materiality

Shareholders

Investment risk due to low interest rates, decrease in investment returns (Corporate
governance/internal control, enterprise risk management)

Insurance Agents
andBusiness Partners

Investment risk due to low interest rates, decrease in investment returns (Generateand distribute economic value)

Customers

Intensifying competition in providing services due to the increasingly unclear
behavior of customers and deregulation (Improving quality from the customer's
perspective)

Sustainability
Library

Insurance Agents andBusiness Partners

Shareholders

Sustainability
Management

Local Communities
and Societies

Increasing unemployment rates for young people, poverty and inequalities
in educational opportunities (Nurturing generations responsible for the
future)Core Theme 3 /Supporting People

GovernanceandComplianceProtection of the global environment through products and services (Global
environment protection activities (Biodiversity))

Local Communities
and Societies

Core Theme 2 /Protecting the EarthProtecting
the Earth

Accumulation of information regarding disaster preparedness andappropriate action in the case of a disaster (Study on extreme weather
events; local community, social contribution and awareness-raising
activities)

Employees, Insurance
Agents and Business
Partners

Increase in nursing care and health needs (Health promotion (cancer,
incurable diseases); nursing care; prevention of infectious diseases)

Changes in Customer Needs and Risk due to Diverse Technological Innovation

There is a rising need for casualty insurance due to the frequent occurrencesof major natural disasters (Study on extreme weather events; support fordisaster recovery and business continuity; microinsurance)
Businesses that accelerate developing clean energy (Development of clean
energy)Local Communities
and Societies

Aging of customers (Medical treatment, household economy and longevity(Integrated insurance services relating to health))

Core Theme 1 /Providing Safety and Security

Providing
SafetyandSecurity

Supporting People

Address labor shortage due to the aging of society, secure and develop
young workers
Implement initiatives for health and productivity management

Governance

Shareholders

Employees, Insurance
Agents and Business
Partners

Corresponding materiality

Tokio Marine Group's
Sustainability

Climate Change and Increase in Natural Disasters

Tokio Marine Group provides various products and services and is undertaking sustainability
initiatives related to the SDGs. The activities carried out under each core theme respond to the 17
goals comprising the SDGs. Tokio Marine Group will strive to contribute to the attainment of the
SDG targets and Tokio Marine Group’s contribution to the target achievement are detailed below.

High-Priority SDG Targets and Tokio Marine Group’s Contribution to the Target Achievement
SDGs

Relevant target

Tokio Marine Group’s contribution
to the target achievement
Providing services that support low-income customers, including
microinsurance in India

3.6 Halve the number of global deaths
and injuries from road traffic accidents

Providing a mobile system that enables displaying insurancerelated points of contact, making such a contact and viewing
insurance policy details

2:

Industry-academia collaborative research on climate change
and natural disaster risk; utilizing findings of industry-academia
collaborative research in mitigating weather-induced disasters

1:

the Earth

Offsetting greenhouse gas emissions from Tokio Marine Group’sbusiness activities by capturing CO2 via mangrove planting
7.1 Ensure universal access to affordable,
reliable and modern energy services
7.2 Increase substantially the share of
renewable energy in the global energymix
7.3 Double the global rate of improvement
in energy efficiency
7.a Enhance international cooperation
to facilitate access to clean energy
research and technology, including
renewable energy, energy efficiency
and advanced and cleaner fossil-fueltechnology, and promote investment inenergy infrastructure and clean energy
technology

Safety andSecurity

Providing business continuity support for climate-related disasters
and natural disasters
Providing local communities with information on natural disasterrisks and preservation of coastal disaster prevention forests
Establishing an information network conducive to mitigating
damage during natural and other disasters; providing recovery
supportInsurance against damage to cargo and transportation due tonatural disasters
Industry-academia collaborative research on climate change
and natural disaster risk; utilizing findings of industry-academia
collaborative research in mitigating weather disasters

3:

11.2 Provide access to safe, affordable,
accessible and sustainable transportsystems for all, improving road safety,
notably by expanding public transport

Supporting

Researching risks of new transportation systems by participating
in demonstration tests on public roads for autonomous vehicles

PeopleAuto insurance for the “sharing economy”

Providing risk consulting services to prevent traffic accidents

17

Insurance services that provide comprehensive support fromconstruction to operation of renewable energy (solar, wind,biomass, geothermal, hydraulic power) facilities
Providing non-life insurance to promote widespread use ofenergy-efficient automobiles
Improving energy efficiency in non-life insurance management
Pandemic derivative products for the World Bank
Promoting health and productivity management to create anenvironment in which employees can work with enthusiasm
Providing support for health of the insured and their families;
providing services to support for asset building
Providing support for regenerative medicine research; providing
insurance products for regenerative medicine to reduce costs andrisks involving regenerative medical treatment
Providing insurance products for dementia patients and theirfamilies and holding seminars to obtain nursing skills
Promote widespread use of tools that assist customers and local
communities to maintain health

Sustainability
Library

Providing non-life insurance for various modes of transportationand mobility

Geothermal Package Plan that comprehensively underwrites suchrisk as property risk, construction risk and liability risk from groundsurveys to operations

Sustainability
Management

Core Theme

3.3 End the epidemics of AIDS,
tuberculosis, malaria and neglected
tropical diseases and combat hepatitis,
water-borne diseases and othercommunicable diseases
3.4 Reduce by one third premature
mortality from noncommunicablediseases through prevention andtreatment and promote mental healthand well-being
3.d Strengthen the capacity of all
countries for early warning, risk reduction
and management of national and global
health risks
3.8 Achieve universal health coverage,
including financial risk protection, accessto quality essential health-care services
and access to safe, effective, quality
and affordable essential medicines andvaccines for all

Service programs for large-scale solar power generation facilities
that combine assessment of natural and other disaster risks with
non-life insurance productsCore Theme 3 /Supporting People

ProvidingEstablishing an information network conducive to mitigating
damage during natural and other disasters; providing recovery
supportProtecting

Researching risks of new transportation systems by participating indemonstration tests on public roads for autonomous vehicles
Core Theme

Distributing “personalized” videos that provide disaster
preparedness information on risks for typhoons, torrential rainfalls
and other disasters, enable policyholders to confirm insurance
coverage details and provide contact procedures in an emergency
Providing business continuity support for climate-related disasters
and natural disasters

Core Theme

Providing mobile services that contribute to safe driving by
utilizing a driving recorder

11.5 Significantly reduce the number ofdeaths and the number of people affectedby disasters, including water-related
disasters
11.b Substantially increase the number ofcities and human settlements adopting
and implementing integrated policies
and plans towards inclusion, resource
efficiency, mitigation and adaptation toclimate change, resilience to disasters,
and develop and implement, in line with
the Sendai Framework for Disaster Risk
Reduction 2015-2030, holistic disaster risk
management at all levels

Implementing environmental protection activities such as
mangrove-planting with customers by offering them an option
to choose web-based insurance contracts (clauses) for non-life
insurance products; Green Gift ProjectCore Theme 2 /Protecting the Earth

1.4 Ensure that all men and women, inparticular the poor and the vulnerable,
have access to financial services, including
microfinance
1.5 Build the resilience of the poor andthose in vulnerable situations and reduce
their exposure and vulnerability to
climate-related extreme events

13.1 Strengthen resilience and adaptive
capacity to climate-related hazards andnatural disasters
13.3 Improve education, awareness-raisingand human and institutional capacity on
climate change mitigation, adaptation,
impact reduction and early warningCore Theme 1 /Providing Safety and Security

Core
theme

Implementing environmental protection activities such as
mangrove-planting with customers by offering them an option
to choose web-based insurance contracts (clauses) for non-life
insurance products; Green Gift Project

Governance

SDGs in accordance with the activities of each core theme. Among such activities, the high-priority

6.6 Protect and restore water-related
ecosystems, including mountains, forests,
wetlands, rivers, aquifers and lakes
6.b Support and strengthen theparticipation of local communities
in improving water and sanitation
management

Tokio Marine Group's
Sustainability

Relationship between Tokio Marine Group Initiatives and SDGs

SDGs

Tokio Marine Group’s contribution
to the target achievement

Relevant target

Sustainability
Management

Initiatives to provide educational opportunities and activities toinstill risk-related knowledge for future generations

Tokio Marine Group regards the relationship between each activity detailed in the Sustainability
Report and the applicable goals of the SDGs as indicated below.

Creating employment opportunities for diverse human resources
at various business bases and in the supply chain

Tokio Marine Group’s initiatives

Providing insurance products that respond to the needs of LGBT
people by revising the definition of “spouse”

17 SDG goals

1. No poverty(End poverty
in all its forms
everywhere)

Relationship between SDG Compass and Tokio Marine Group’s Response to SDGs
Tokio Marine Group’s initiatives toward the SDGs and its response to five steps laid out in the SDG
Compass (The guide for business action on the SDGs developed by GRI/United Nations Global
Compact/WBCSD) are detailed below.
Five steps

Details

Description of related content

Step 2
Defining priorities

Map the value chain to identify impact areas
Select indicators and collect data
Define priorities

Relationship between Tokio
Marine Group Initiatives and SDGs

Step 3
Setting goals

Define scope of goals and select KPIs
Define baseline and select goal typeSet level of ambition
Announce commitment to SDGs

Sustainability Plan within the
Fiscal 2018-2020 Mid-TermBusiness Plan

Step 4Integrating

Anchoring sustainability goals within the business
Embed sustainability across all functions
Engage in partnerships

Tokio Marine Group’s
Sustainability Promotion
Structure and Plans and Results of
Sustainability Initiatives
External Evaluations andParticipation in Initiatives

Effective reporting and communication
Communicating on SDG performance

Sustainability Report 2020

Step 5
Reporting andcommunicating

3. Good healthand well-being(Ensurehealthy lives
and promote
well-being for
all at all ages)

18• Sustainablemenu at employee
cafeteria•Mobile Agent•Drive Agent Personal (DAP)• Participation indemonstration
tests on publicroads forautonomousvehicles• Promoting health and productivity
management• Promoting life insurance revolution• Insurance products for regenerative medicine•Aruku Hoken•Dementia Support Plan
• Pension-based long-term care insurance withdementia assistance•Liability insurance for nursing care service
providers• Te-wo-Tsunagu “Hand-in Hand” Cancer
Insurance• Investment Trust to Fight Cancer•Joint planningfor docomo
Healthcare’s Karada
no Kimochi•Supporting theCenter for iPS
Cell Research andApplication (CiRA),
Kyoto University•Supporting
the provision ofJapanese-language
medical services(U.S.)•Industry-academia
collaborative
research withThe University ofTokyo and Tohoku
University

○

2.3

○

2.4

○

3.6

○

3.8,d

Sustainability
Library

Top Message• Seminar for help obtaining Good Agriculture
Practices (GAP)/Hazard Analysis CriticalControl Point (HACCP) certifications for food
manufacturing

1.5

Sustainability
Management

What are the SDGs?
Understanding the business case
The baseline responsibilities for business•Weather insurance and micro-insurance in
India

○

Core Theme 3 /Supporting People

Step 1
Understanding the SDGs

•Research on
climate change
and natural disasterrisk throughindustry-academia
collaborative
research

SDG
ProvidingProtecting Supporting targets
Safety andthe Earth
PeopleSecurity

Core Theme 2 /Protecting the Earth

2. Zero hunger(End hunger,
achieve foodsecurity andimproved
nutrition andpromotesustainableagriculture)•Weather insurance and micro-insurance in
India

Providing value
through othermeansCore Theme 1 /Providing Safety and Security

Insurance products that support initiatives to reduce human rights
risks in the establishment of supply chains of companies

Providing value
through products and services

Three core themes of
mid-term sustainability strategy

Governance

8.5 Achieve full and productive
employment and decent work for all
women and men, including for young
people and persons with disabilities, andequal pay for work of equal value
8.8 Protect labour rights and promote safe
and secure working environments for all
workers, including migrant workers, inparticular women migrants, and those in
precarious employment
8.6 Substantially reduce the proportion ofyouth not in employment, education ortraining

Tokio Marine Group’s Principal Initiatives to Achieve SDGs

Tokio Marine Group's
Sustainability

Core
theme

17 SDG goals•Green Gift Project• Room to Read’s educational support programin developing countries○

8. Decent work
andeconomic
growth(Promotesustained,
inclusive andsustainableeconomic
growth, fulland productive
employment
and decent
work for all)

4.1,3,6○

9. Industry,
innovationandinfrastructure(Build resilient
infrastructure,promoteinclusive andsustainable
ndustrializationand foster
innovation)

5.1,5

6.6,b

•Work style reform•Promoting Health and Productivity
Management•Providing support for obtaining certification forworkplace certification system that makes it easy
to work (delivery companies)•PRODOR career matching service○

7.1,2,3,a•Mega-Solar Package Program•Impairment Liability Coverage for Geothermal
Power Generation Operators

8.6

○

8.5,8

○

9.5,a

○

9.4

•Cyber Risk Insurance•Tokio Cyber Port
•Response to Act for Facilitating New Business
Activities of Small and Medium-sized Enterprises(formulation of business continuity plans (BCP)),
awareness-raising activity for risk financing,
providing insurance)•Products to better serve corresponding to LGBT •Support for
dementia carepeople•Insurance for supporting initiatives for reducing •Seminar on
caregiving skills
human rights risk in building supply chains•Activities•Inbound business support
associated withservices
an elderly watch
support network
project•Support for sports
by persons withdisabilities andSpecial Olympics•Gold Partner of theTokyo 2020 Olympic
and Paralympic
Games•Support for NPO
Himawari no Kai and
Sawayaka Welfare
Foundation•Support forJapan Deafblind
Association

9.3

○

10.2

Sustainability
Library

19•Research on climatechange and natural
disaster risk throughindustry-academia
collaborative
research○

Sustainability
Management

10. Reduced
inequalities(Reduceinequality
within andamongcountries)

SDG
ProvidingProtecting Supporting targets
Safety andthe Earth
PeopleSecurity

Core Theme 3 /Supporting People○

Providing value
through othermeans•Group Work on
Managing Risks andOpportunities•Room to Read’s
educational
support program indeveloping countries•Digital strategy• Green Lessons•Auto insurance• Package insurance for offshore wind power
eco mark
generation
certification• Mega-Solar Package Program• Impairment Liability Coverage for Geothermal •Promoting theuse of recycled
Power Generation Operators• Insurance products for renewable energy (solar, automobile parts
wind, biomass, geothermal, hydraulic power)
operators• Asante environment-conscious auto insurance(Nisshin Fire & Marine Insurance)• Insurance design for scrubbers (desulfurizationequipment)• Renewable Energy Fund, green bondinvestments

Providing value
through products and services

Core Theme 2 /Protecting the Earth• Green Gift Planet GENKI Program/Mangrove
Planting Project•Insurance for environmental liabilities and soil
purification

17 SDG goals

Three core themes of
mid-term sustainability strategy

Core Theme 1 /Providing Safety and Security

7. Affordable
and cleanenergy(Ensure accessto affordable,
reliable,sustainable
and modern
energy for all)• Group Work on
Managing Risks
and Opportunities•Tokio Marine
Kagami Memorial
Foundation,
Educational
Development
Fund, Sports
Foundation•N Program tosupport young
physicians to gain
clinical experience•Empowering
female employees(Tokio Marine
Group,
Women's Career
College(TWCC),etc.)• Promoting activeroles for older
employees• Promoting global
human resources
strategy• Promoting theemploymentof persons withdisabilities

5. Gender
equality(Achieve
genderequality andempower all
women andgirls)

6. Clean waterand sanitation(Ensureavailability andsustainable
managementof water andsanitation forall)

Providing value
through othermeans

Tokio Marine Group’s initiatives

SDG
ProvidingProtecting Supporting targets
Safety andthe Earth
PeopleSecurity

Governance4. Quality
education(Ensureinclusive andequitable
qualityeducationand promote
lifelong
learning
opportunities
for all)

Providing value
through products and services

Three core themes of
mid-term sustainability strategy

Tokio Marine Group's
Sustainability

Tokio Marine Group’s initiatives

17 SDG goals

Providing value
through products and services•Disaster Prevention
Lessons•Research on climatechange and natural
disaster risk throughindustry-academia
collaborative
research•Local information
network during adisaster

17 SDG goals

Providing value
through products
and services•Green Gift Project○•Green Gift Project

12.2,
4,8

13.1,3

13.1•Mangrove Planting Project•Planet GENKI Program•Ten-Year Restoration
Project of the Coastal
Forests of Tohoku Region
affected by the Great East
Japan Earthquake•Green Lessons (delivery
classes)○

15.1,2•Policy for response tocustomer feedback•Managing prevention oftransactions
involving conflicts of interest•Providing products •United Nations Global
Compact
and services for•Principles for Responsible
resolving societal
issues in collaboration Investment•United Nations
with agents•Launching Maritime Environment Programme
Finance Initiative (UNEP FI)
Technology•Task Force on ClimateInnovation
related Financial Disclosures
Consortium (MTIC)•Overseas Investment (TCFD) pilot group of
Principles for Sustainable
Insurance
Insurance (PSI) advocatedby UNEP FI•The Geneva Association’s
Climate Change andEmerging Environmental
Topics (CC+EET) working
group•ClimateWise•Private Sector Alliance forDisaster Resilient Societies(ARISE) of United Nations
Office for Disaster Risk
Reduction (UNDRR)•Principles for Financial
Action for the 21st Century•Eco-First Program by the
Ministry of the Environment

○

16.5

○

○

○

17.16

Sustainability
Library20

14.1,2

Sustainability
Management○○

17. Partnerships for the goals(Strengthen the means of
implementation and revitalize theglobal partnership for sustainable
development)○Core Theme 3 /Supporting People○•Mangrove Planting Project•Planet GENKI ProgramCore Theme 2 /Protecting the Earth

12.2,
5,8

○

16. Peace, justice andstrong institutions(Promote peaceful and inclusive
societies for sustainable
development, provide access tojustice for all and build effective,
accountable and inclusive
institutions at all levels)

11.6

○

○

15. Life on land(Protect, restore and promotesustainable use of terrestrial
ecosystems, sustainably manage
forests, combat desertification, andhalt and reverse land degradationand halt biodiversity loss)

11.2

○

SDG
ProvidingProtecting Supporting targets
Safety andthe Earth
PeopleSecurity

Core Theme 1 /Providing Safety and Security•Obtaining ISO14001
environmental
management system•Reduction in CO2emissions•Purchase of green
power

Providing value
through other means

Three core themes of
mid-term sustainability strategy

14. Life below water(Conserve and sustainably use theoceans, seas and marine resources
for sustainable development)

11.5,b○•Web-based insurance policies and contracts(clauses)•Promoting the use of recycled automobile parts•Drive Agent Personal (DAP)
12. Responsible •Smart Insurance Claims navi (web-based
consumption
response service during automobile accident)
and production•Home Choice Assist(Ensure•Home Cyber Risk Rider
sustainable•Designated Equipment Water Disaster Rider
consumption•Cyber Risk Insurance
and production•Recall Insurance
patterns)•Inbound business support services•Overseas Total Support Desk
•Overseas travel insurance for foreign tourists
visiting Japan•Green Lessons,•Green Gift Project
Disaster Prevention•Mangrove Planting Project
Lessons•Distributing disaster-related “personalized”•Natural disaster risk
videosseminar•Insurance products for renewable energy (solar, •Achieving carbon
13. Climate
neutral statuswind, biomass, geothermal, hydraulic power)
action•Reduction in CO2
operators(Take urgent
emissions•Package
insurance
foroffshorewind
power
action to•Purchase of green
combat climate generation
power
change and its •Renewable Energy Fund, green bondinvestments
impacts)•Web-based insurance policies and contracts•Promoting the use of recycled automobile parts•Drone Insurance•Insurance for environmental liabilities and soil
purification

Tokio Marine Group’s initiatives

SDG
ProvidingProtecting Supporting targets
Safety andthe Earth
PeopleSecurity

Governance•Accident response services during large-scaledisaster using digital technologies (using AI
to analyze images taken by drones, WebRTC
and reservation of on-site investigations via
smartphones)•Accident response services during large-scaledisaster•Supporting the formulation of BCP•BELFOR’s Early Disaster Recovery Support
Service
11. Sustainable •Natural disaster risk consulting
cities•Comprehensive logistics insurance
and(comprehensive disaster logistics insurance)
communities•Rider for Expenses for Saving Victims(Make cities•Auto insurance for the “sharing economy”
and human•One Day Auto Insurance
settlements•e-Cycle Insurance
inclusive, safe, •Auto Insurance Fleet Accident Reduction Assist
resilient andRidersustainable)•Drone Insurance•Drive agent Personal (DAP)•Cyber Risk Insurance

Providing value
throughother means

Three core themes of
mid-term sustainability strategy

Tokio Marine Group's
Sustainability

Tokio Marine Group’s initiatives

Tokio Marine Holdings has established a dedicated sustainability division (Sustainability Division,

System for Sustainable Consumption

Corporate Planning Department) to identify material sustainability issues and to formulate andTokio Marine Group developed microinsurance and weather insurance for low-income earners inGroup company through dialogue and cooperation with sustainability key persons appointed tothose developing countries with vulnerability to climate change, natural disasters, illnesses andpromote sustainability within the sustainability divisions at the respective Group companies.

accidents. Also, Tokio Marine Group supplies products and services that support the building andintroduction of renewable energy facilities and also operates the Green Gift Project. Under thisproject, when customers choose web-based insurance contracts on our website, Tokio Marine &Marine Holdings (board chairman) and presidents of major domestic Group companies, as well

Nichido donates funds corresponding to a portion of the value of the reduction in paper used toas the Sustainability Key Persons Conference, which consists of Tokio Marine Holdings and Groupsupport environmental protection activities in Japan and overseas. The organizational structures forcompanies’ sustainability divisions. These bodies evaluate various types of sustainability initiatives

undertaking these initiatives are as follows.
Initiatives

and discuss response measures for sustainability issues (important issues to be shared by each Group

Company

company) for the entire Group. Tokio Marine Holdings also convenes Sustainability Dialogues with

Microinsurance and weather insurance (India)

IFFCO-TOKIO General Insurance Co. Ltd.

external experts, non-governmental organizations (NGOs) and non-profit organizations (NPOs).

Products and services that support the building andintroduction of renewable energy facilities

Tokio Marine & Nichido (Sales Development Department,
Sales Department)

Green Gift Project

Tokio Marine & Nichido (Sales Planning Department,
Sustainability Department)

The dialogues give us opportunities to hear outside opinions about our awareness and approaches
concerning the Group’s sustainability issues. These opinions and other ideas are then reflected in our

Major ESG products of Tokio Marine Group with impact or values (PDF/488KB)

sustainability strategies and our approach to each individual sustainability issue.

while formulating the Overall Group Sustainability Strategies (medium-term plan and single fiscal-■ Enhancing Sustainability Communication

year plans). Sustainability promotion officers at each Group company play a leading role in promoting

Tokio Marine Holdings and Tokio Marine & Nichido hold Sustainability Communication Meetingsand handling common issues to be addressed by the entire Group as well as in implementing

for exchanging opinions targeting employees of domestic and overseas Group companies andsustainability activities based on the characteristics of each business and local communities.

Tokio Marine & Nichido. These meetings seek to spread and deepen employees’ understanding ofsustainability and firmly implement sustainability initiatives continuously and reflect the Group’s
sustainability policies in the measures and initiatives of Group companies and the branch offices of
Tokio Marine & Nichido. These meetings enable the sharing of information and the straightforward

Tokio Marine Holdings

exchange of opinions on sustainability initiatives conducted in Tokio Marine Group, its respective

Nomination Committee

Board of Directors
Deciding and evaluating
sustainability strategies
取締役会・Directors

Compensation Committee

companies and workplaces. Through these meetings, we have received comments from participants

Internal Control Committee

Management Meeting

Sustainability Board

such as “Understanding the significance and purpose of sustainability activities and ‘sustainability

Deciding and evaluating sustainability strategies
・President (committee chairperson)

Sustainability Dialogue
Opinion exchanges and discussions with external experts

Collaboration

Administrative departments

・External experts

Dedicated sustainability division

・Presidents of Tokio Marine Holdings and Tokio
Marine & Nichido (Executives and department
general managers in charge of sustainability)

・Sustainability Division,
Corporate Planning Department

From fiscal 2015, we commenced the Sustainability Key Persons (SKP) Seminar for SKPs at Group
companies and branch offices of Tokio Marine & Nichido. The seminar aims to share information

Sustainability Key Persons Conference
Share and discuss sustainability strategies and initiatives
・ Sustainability key persons from Group companies

and exchange opinions on the most current sustainability trends as well as the Group sustainability

Board of Directors

Board of Directors

Sustainability division

Sustainability division

Sustainability division

Workplace

Workplace

WorkplaceGroup Company

Group Company

Group Company

Ai Ohara, Director of Japan Innovation Network, to give a lecture entitled “Exploring the Link between
the SDGs and Business,” which was followed by a group discussion to facilitate better understanding

21

Sustainability
Library

strategies for the purpose of creating social value and raising corporate value. In July 2019, we invited
Board of Directors

Sustainability
Management

through our core businesses’ has led to increased motivation.”・Presidents of Group companies

Core Theme 3 /Supporting People

Tokio Marine Group Sustainability Promotion Structure
Audit & Supervisory Board

Core Theme 2 /Protecting the Earth

Initiatives to Promote Sustainability within the GroupThe Company’s Board of Directors receives reports on the sustainability activities of the entire Group

Core Theme 1 /Providing Safety and Security

Tokio Marine Group regularly convenes the Sustainability Board, comprising the president of Tokio

Governanceimplement Group sustainability strategies. The division supports the sustainability activities of each

Tokio Marine Group's
Sustainability

Tokio Marine Group’s Sustainability Promotion Structure and Plans and Results of Sustainability Initiatives

In February 2020, Kunji Matsuda, Secretary General of the Japan Inclusive Football Federation, was

A system in which the company makes a donation matching the amount voluntarily donated by
employees (9 cases totaling 495,724 yen)

Volunteer leave/leaveof absence system

A system to support employees for their volunteer time (used by 71 employees)• Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year to participate
in volunteer activities that include relief efforts in a disaster and support for social welfare
institutions or groups relating to persons with disabilities, the elderly and children’s welfare
facilities, etc.
• Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six months andup to two years, in principle, to participate in a volunteer program recognized by the company,
particularly actions with a high degree of social contribution in a social welfare institute, etc.

also invited to give a lecture under the theme of “Creating an Inclusive Society through Football” todeepen our understanding in this area.
To help resolve societal issues and perpetually raise the Group’s corporate value, we will continuously
hold these meetings and seminars in the future in order to improve the sustainability mindsets andskill levels of employees.
■ Sustainability Training
Tokio Marine & Nichido conducts sustainability training through e-Learning for all employees once a
year to promote understanding and sharing of the philosophy behind the company’s sustainability
activities. In addition to affirmation of the Sustainability Charter, the training includes topics suchas confirmation of environmental footprint reduction targets and the environmental management
system and confirmation of the company’s community and social contribution initiatives. Key persons
in each workplace promote participation in the training.
■ Community and Social Contribution Activities with the Participation of All Employees“Protecting the Earth” and “Supporting People” and is implementing different local community andMonths for strengthening initiatives for proactively carrying out local community and social
contribution activities across the entire Tokio Marine Group (October–November)

Tokio Marine GroupCEO Recognition for
Sustainability

We commend excellent initiatives at Group companies and at Tokio Marine & Nichido branch
offices that lead to the resolution of issues in communities and to the generation of corporate
value. (For details, please refer to the “Tokio Marine Group CEO Recognition for Sustainability”
below.)■ Tokio Marine Group CEO Recognition for Sustainabilitysocial contribution activities around the world that emphasize voluntary participation by employees

To promote the fostering of a corporate culture in which each employee engages in sustainability as

and tie-ups and collaboration with NPOs and other groups.

his/her own issue and ensure this contributes to the community and helps create corporate value, in
fiscal 2015 Tokio Marine Group expanded Tokio Marine & Nichido’s award system to the entire GroupIn addition to aiming to conduct ongoing local community and social contribution activities at each

outstanding initiatives implemented in fiscal 2019 at Group companies and Tokio Marine & Nichido’s

every year with the aim of promoting employee-driven sustainability activities. Many employees takebranch offices were commended.

part in a variety of local community and social contribution programs during this period in different
parts of the world.

One of the award winners, Hiroyuki Ikeda from Tokio Marine & Nichido (Tokai & Hokuriku BusinessCore Theme 3 /Supporting People

and established the Tokio Marine Group CEO Recognition for Sustainability. In April 2020, a total of 20

workplace and Group company, we have designated October and November as Sustainability Months

Core Theme 2 /Protecting the Earth

Tokio Marine Group has set the three core sustainability themes of “Providing Safety and Security,”

Sustainability Months

Core Theme 1 /Providing Safety and Security

A donation program operated by employee volunteers
In fiscal 2019, a total of 4,709,000 yen donated by 1,441 employees was distributed to thefollowing organizations:• Watari Greenbelt Project• International Society for Mangrove Ecosystems (ISME)• Childline Support Center Japan• Japan Deafblind Association
Share Happiness Club • Carillon Children Center (Representative of the National Children’s Shelter Network Council)• The MICHINOKU Future• WaterAid Japan• Association for Aid and Relief, Japan• Single Mothers Forum• Fukinotou no kai• Japan Rescue Association• Japan Boccia Association

GovernanceMatching gift system

Tokio Marine Group's
Sustainability

Overview of Support Systems/Programs and Fiscal 2019 Results (Tokio Marine & Nichido)

and internalization of sustainability and SDG concepts.

Support Department and Human Rights Awareness and Diversity Promotion Division, Human
Resources Depar tment), had aphasia as a

All Tokio Marine Group companies encourage the proactive participation of their employees in local

result of a stroke, went through two years ofcommunity and social contribution activities by introducing them to activities in which they may

rehabilitation and returned to work in February

be able to participate or by creating a volunteer leave system or an award program to recognize

2018. The award recognized his courageous

employees’ active efforts in local community and social contribution activities.

Sustainability
Management■ Support Systems and Donations

and moving lecture entitled “Lesson of Smiles,”which he delivered in fiscal 2019 based on his

employees who took volunteer leave, Donations) >>own experience of inclusion in the workplace.

22

Sustainability
Library

Sustainability Performance Data (Employee participation rate in volunteer activities, Number of■ Sustainability Plan within the Fiscal 2018–2020 Mid-Term Business Plan

Materiality(Material Issue)

Group has set the following core sustainability themes and implemented initiatives for the three coresustainability themes and strengthening sustainability management.

represent Tokio Marine Group’s priority targets toward the achievement of the SDGs.
In fiscal 2019, our initiatives generally proceeded smoothly and we attained our objectives in all• Develop products
and services
that respond totechnologicalinnovation• Develop
products andservices that
respond totechnologicalinnovation• Launched automobile insurance
for the “ sharing economy ”• Launched a Rider for Expenses for
Saving Victims for auto insurance
and Super Insurance• Launched Drive Agent Personal, a
new service for auto insurance• Develop related
products and services• Develop• Launched a new product, D&O
related products Management Package
and services• Launched a cyber security
information portal site, “Tokio Cyber
Port”

Making Society
Resilientto Natural
Disasters

activities. In working toward being a “Good Company,” in fiscal 2020, all Group employees throughout
the world will continuously work to implement the three sustainability core themes and strengthen
sustainability management as his/her own matter with the aim of raising corporate value andgenerating social value.
• Core Theme 1: Providing Safety and Security◯• Provideclaims services
leveraging
digitaltechnology• Provide
disaster andaccident risk
solutions• Promoteindustryacademia
collaborative
research• Hold natural
disaster riskseminars• Core Theme 2: Protecting the Earth• Core Theme 3: Supporting People• Governance ­–Strengthening Sustainability Management
Building a
Secure Society
by Leveraging
Traffic
Technology
Innovation

Providing Safety
and Security
A Safe, Secure andSustainable Future

Protecting the Earth

Supporting People

Governance –Strengthening Sustainability Management

23• Develop andprovide related
products andservices◯

Sustainability
Library

Increasing
Safety in
Daily Lives by
Responding
to Varying
Lifestyles andChanges inSociety◯• Develop
and provide
products andservices that
respond totechnologicalinnovation

Sustainability
Management• Provided claims services
leveraging digital technology• Provided disaster and accidentrelated insurance and risk
consulting services; continued to
distribute personalized videos tocustomers to prepare for typhoons
and torrential downpours• Promoted climate change andnatural disaster risk research withThe University of Tokyo, Nagoya
University, Kyoto University andTohoku University and continued
to undertake initiatives for making
society resilient to disasters• Held a natural disaster risk seminaron earthquake risk and response
required of companies and local
governments (November 2019)

Targets

Core Theme 3 /Supporting People•Provide disasterand accident risk
solutions• Promoteindustryacademia
collaborative
research andcreate value• Hold natural
disaster riskseminars

SelfActivities andAssessNumericalmentCore Theme 2 /Protecting the Earth• Create value by
providing disaster risk
solutions• Respond to climatechange and natural
disaster risk
• Create value byindustry-academia
collaborative researchFiscal 2020

Fiscal 2019 ResultsCore Theme 1 /Providing Safety and Security

Plans and results of sustainability initiatives are organized by materiality (material issue), and some

Fiscal 2019
Activities andNumerical
Targets

Governance

Under the Mid-Term Business Plan “To Be a Good Company 2020 (FY2018–FY2020),” Tokio Marine

Mid-Term
Sustainability Plan
(Fiscal 2018–2020)
Targets

Tokio Marine Group's
Sustainability<Core Theme 1: Providing Safety and Security>

Plans and Results of Sustainability Initiatives

Materiality(Material Issue)• Increased the prevalenceof weather insurance andmicroinsurance in India• Total employee
participation
rate in volunteer
activities: At
least 100% (total
participation
rate regarding
three core
themes)• Continue
support forrecovery of thedisaster-affected
areas• Hold Disaster
Prevention
Lessons at
schools• Total employee participation
rate in volunteer activities: 143%
(attained target for the sixth
consecutive year, total participation
rate regarding three core themes)• Continued employee cafeteria
menu for support for recovery ofthe disaster-affected areas as well
as volunteer support for recovery ofthe disaster-affected areas• Held Disaster Prevention Lessons(683 times, with participationof 48,930 children and students(accumulated total as of March 31,2020))

Eliminating
Poverty inSociety

Local
CommunityandSocialContribution
Activities• As an indicator formeasuring the stateof sustainability
initiatives withthe participationof all employees,
total employee
participation rate involunteer activities:
At least 100% (total
participation rate
regarding three core
themes)• Continue support
for recovery of thedisaster-affected areas•Hold Disaster
Prevention Lessons at
schools

Targets◯◯• Provideinsurance forlow-income
earners andthose engaging
in small-scale
farming• Promote Green
Gift Project

Preserving
and Wetlands
Biodiversity
through
Products andServices•Total employee
participation
rate in volunteer
activities:
At least 100%for total
participation
rate (meaning
the sum of theparticipation
rate for each of
the three core
themes)• Continue
support forrecovery ofthe disasteraffected areas• Hold Disaster
Prevention
Lessons at
schools

Preventing
GlobalWarming by
Promoting
Developmentof Clean
Energy• Promote Green Gift
Project• Preserve biodiversity
through environmental
protection andawareness-raising
activities in Japan andoverseas• Mangrove Planting
Project• Implemented Green Gift Projectand reduced paper resources by
2,837 tons
• Conducted biodiversity
preservation activities inJapan in conjunction withNPOs 290 times, with a totalof 16,880 people participating(accumulated total as of March
31, 2020)• Conducted mangrove planting(11,240 ha of forested area(accumulated total as of March
31, 2020))• Provide Mega-Solar
Package Program• Provide TM Nippon
Solar Energy Fund

• Provided insurance package foroffshore wind power generation• Provided Mega-Solar Package
Program and Impairment Liability
Coverage for Geothermal Power
Generation Operators• Provided TM Nippon Solar
Energy Fund

• Total employee
participation rate involunteer activities:
At least 100% (total
participation rate
regarding three core
themes)• Hold Green Lessons at
schools• Children’s
Environmental Award• Marunouchi Citizens
Environmental Forum• Total employee participation
rate in volunteer activities:
143% (attained target for thesixth consecutive year, total
participating rate regarding threecore themes)• Held Green Lessons (862 times,
57,312 children and students(accumulated total as of March
31, 2020))

SelfAssessment◯

Fiscal 2020
Activities andNumerical
Targets• Green Gift
Project• Preserve
biodiversity
throughenvironmental
protection andawarenessraising activities
in Japan andoverseas• Mangrove
Planting Project◯• Provideinsurance
packagefor offshore
wind power
generation• Provide MegaSolar Package
Program, etc.
• Provide TM
Nippon Solar
Energy Fund◯

• Total employee
participation
rate in volunteer
activities: At
least 100% (total
participating
rate regarding
three core
themes)• Hold Green
Lessons at
schools• Hold Children’s
Environmental
Award

Sustainability
Library

24• Total employee
participation rate involunteer activities:
At least 100% (total
participation rate
regarding three core
themes)Fiscal 2019 Results

Sustainability
Management

Building
Communities
for People
to Live with
Peace of
Mind throughEnvironmental
Protection
Activities,
and Local
Community
and Social
Contribution
Activities• Provide MegaSolar Package
Program• Provide TM Nippon
Solar Energy FundFiscal 2019 Activities
and Numerical
Targets

Core Theme 3 /Supporting People• Provideinsurance forlow-income
earners andthose engaging
in small-scale
farming

SelfAssess- Activities andNumerical
mentCore Theme 2 /Protecting the Earth•Provide all people
with access toinsurance services

Mid-Term
Materiality
Sustainability Plan
(Material Issue) (Fiscal 2018–2020)
Targets

Fiscal 2020

Fiscal 2019 ResultsCore Theme 1 /Providing Safety and Security

Fiscal 2019
Activities andNumerical
Targets

Governance

Mid-Term
Sustainability Plan
(Fiscal 2018–2020)
Targets

Tokio Marine Group's
Sustainability<Core Theme 2: Protecting the Earth>Mid-Term
Materiality
Sustainability(Material
Plan (Fiscal 2018–
Issue)
2020) Targets• Total employee participation
rate in volunteer activities:
143% (attained target for thesixth consecutive year, total
participating rate regarding threecore themes)◯

Activities• Total employee
participation rate involunteer activities: 100%
(total participation rate
regarding three core
themes)• Hold career education
program “Group Workon Managing Risks andOpportunities”◯<Sustainability Management>
Materiality(Material Issue)• Provided special backing of
National JOC Junior Olympic Cup
Swimming Tournament• Supported scholarship students,
traffic accident orphans andchildren whose parents died from
disease through foundations• Supported female education indeveloping countries throughinternational NGO “Room to Read”• Promoteenrollment incourses fostering
employeesupporters ofpeople withdementia; support
attainment ofTechnical Care
Helper Certificate• Support for theSpecial Olympics• Enhance support
for sports by
persons withdisabilities• Support Japan
Deafblind
Association, etc.

• Enrollment in courses fostering
employee supporters of persons
with dementia: 5,758 employees(accumulated total as of March 31,
2020)• Held courses supporting
attainment of Technical Care
Helper Certificate• Provided support of Special
Olympics (Tokio Marine & Nichido,
Safety National)• Started support for sports fordisabled persons by backing
Japanese Para-Sports Association
and Japan Inclusive Football
Federation so as to enablepeople to learn about, watch andexperience sports by persons withdisabilities• Supported Japan Deafblind
Association◯◯• Continue supporting
youth development, theelderly, persons withdisabilities and athletes• Promote initiatives forchildren responsible forthe future

Improving
Quality fromthe Customer’s
Perspective• Promote employee
enrollment in courses
fostering supporters of
persons with dementia;
provide courses
supporting attainmentof Technical Care Helper
Certificate• Support sports for
persons with disabilities• Support Japan
Deafblind Association

Promoting
Environmental
Management

25

Fiscal 2019 Results• Create value
by quality
improvement• Promote quality
improvement
initiatives• Implemented initiatives forAnshin Quality• FY2020 CO2emissions: -3%(compared with
FY2014)• FY2020 CO2emissions per
employee: -3%(compared with
FY2014)• Be carbon neutral• Promote paperless
operations• Promote 3R• CO2 emissions:-1% (Scope 1+2+3,
compared with
FY2018)• CO2 emissions per
employee: -1% (Scope
1+2+3, comparedwith FY2018)• Be carbon neutral• Paper consumption:-1% (compared with
FY2018)• Promoteintroduction of Raku
Raku Tetsuzuki• Promote 3R; waste
emissions: -0%(compared with
FY2018)• CO2 emissions: -1.0% (Scope
1+2+3, compared with FY2018)• CO2 emissions per employee:-2.7% (Scope 1+2+3, comparedwith FY2018)• Achieved carbon neutral status(eighth time in seven consecutive
years)• Paper consumption: -0.9%(compared with FY2018)• Promoted introduction of
paperless Raku Raku Tetsuzuki
online procedures using tablet
devices in face-to-face sales• Promoted 3R; waste emissions:-1.6% (compared with FY2018)

SelfAssessment

Fiscal 2020
Activities andNumerical
Targets◯• Promotequality
improvement
initiatives◯• CO2 emissions:-1% (Scope
1+2+3,
compared with
FY2019)• CO2 emissions
per employee:-1% (Scope
1+2+3,
compared with
FY2019)• Be carbon
neutral• Paper
consumption:-1% (comparedwith FY2019);
promoteintroductionof Raku Raku
Tetsuzuki• Promote 3R;
waste emissions:-0% (comparedwith FY2019)

Sustainability
Library• Support to foster
young swimmers• Supportscholarshipstudents throughfoundations• Support female
education indeveloping
countries

Mid-Term
Fiscal 2019 Activities
Sustainability Plan
and Numerical(Fiscal 2018–2020)
Targets
Targets

Sustainability
Management

Aiming toCreate aSymbiotic
Society• Develop and provide
living benefit related
products• Total employee
participation
rate in volunteer
activities: 100%
(total participation
rate regarding
three core themes)Core Theme 3 /Supporting People• Promote supportof the elderly
and persons withdisabilities• Launched Dementia Support Plan
• Launched Aruku Hoken• Total employee
participation
rate in volunteer
Local
Community activities: 100%
(total participation
andrate regarding
SocialContribution three core themes)

Fiscal 2020 Activities
and Numerical Targets

Core Theme 2 /Protecting the Earth

Nurturing
Generations
Responsible
forthe Future

SelfAssessment

Core Theme 1 /Providing Safety and Security• Promote youth
development• Provide living
benefit related
products

Fiscal 2019 Results

Governance• Create value
by providing
solutions related
to health andBuilding dwindlinga Society population/
Based on aging society;
Health and develop andLongevity provide products
to Ensure and services to
Peace of meet dwindling
population/
Mind
aging society
and changing
population
demographics

Fiscal 2019
Activities andNumerical
Targets

Tokio Marine Group's
Sustainability<Core Theme 3: Supporting People>

Materiality(Material Issue)

Mid-Term
Fiscal 2019 Activities
Sustainability Plan
and Numerical(Fiscal 2018–2020)
Targets
Targets• Percentage taking
medical exam:
Approx. 100%
• Rate of stress test
implementation: At
least 90%

• Percentage
taking medical
exam: Approx.
100%• Rate ofstress test
implementation:
At least 90%• Employment rate of persons
with disabilities 2.01% (Japan, as
of June 1, 2019)• Selected as “Semi-Nadeshiko
Brand” in fiscal 2019◯

• Implement CEO
Recognition for
Sustainability award• Implemented, selected andawarded winners of the CEO
Recognition for Sustainability
award that covers domestic andoverseas Group companies• Strengthen
sustainability
communication in
the Group• Hold meetings of
Sustainability Board,
Sustainability Key
Persons Conference,etc.

• Held meetings of Sustainability
Board (August 2019) andSustainability Key Persons
Conference (July 2019) andstrengthened sustainability
communication in the Group• Promote utilization • Promote utilizationof recycledof recycled materials• Enhance human
Sustainability in materials
rights initiatives
the Value Chain• Percentage of recycled
automobile materials used:
2.05% (Previous fiscal year:
2.20%) (Tokio Marine & Nichido)• Conducted research on humanrights risk

Stakeholder
Engagement

Overviewof Group
Sustainability
Reporting• Hold Sustainability
Dialogue• Expand uponsustainability
and nonfinancial
information
disclosure•Publish and further
enhance Integrated
Report• Enhance thecontents of
Sustainability
Report• Publish Integrated
Annual Report 2019
• Sustainability
Report 2019 to be inaccordance with theCore option of the GRI
standerds

Fiscal 2020
Activities andNumerical
Targets◯• Enhance
Tokio Marine
Group CEORecognition for
Sustainability
award

◯

• Strengthen
sustainability
communicationin the Groupthrough the
Sustainability
Board, etc.

◯

• Promote theuse of recycled
automobile
materials• Enhance
human rights
initiatives◯• Enhance
communications
with stakeholders
through
Sustainability
Dialogue andother means◯•Expand uponsustainability
andnonfinancial
information
disclosure•Enhance the
ESG section of
the Integrated
Annual Report
2020• Sustainability
Report 2020
to be incompliancewith the Core
option of the
GRI standards• Held Sustainability Dialogue(February 2020)• Published Integrated Annual
Report 2019
• Published Sustainability Report2019 in compliance with the Core
option of the GRI standards

Sustainability
Library

26• Enhance
communication
with stakeholders

SelfAssessment

Sustainability
Management• Promoteemploymentof persons withdisabilities(including
attainmentof 2.0%employment
rate of persons
with disabilities)• Promotefemaleempowerment(including an
increase in thecompositionof females inmanagerial
positions)Fiscal 2019 Results• Foster the senseof sustainability
Corporatein employees andGovernance /Internal Control enhance skills

Tokio Marine
Group’s
Approach to
Sustainability◯

Mid-Term
Fiscal 2019 Activities
Sustainability Plan
and Numerical(Fiscal 2018–2020)
Targets
Targets

Core Theme 3 /Supporting People

Developing
and Utilizing
Diverse Human
Resources• Promote diversity
and inclusion• Promoteemploymentof persons withdisabilities (including
attainment of 2.0%
employment rateof persons withdisabilities)• Promote female
empowerment

Materiality(Material Issue)Core Theme 2 /Protecting the Earth• Promote diversity
and inclusion

Fiscal 2020
Activities andNumerical
Targets

Core Theme 1 /Providing Safety and Security

Promoting
Health andProductivity
Management• Selected as Health &Productivity Stock for the fifth
consecutive year, strengthened
support for customers’ healthand productivity management
through establishment of Healthand Productivity Management
Task Force• Percentage taking medical
exam: 100%
• Rate of stress test
implementation: 97.9%

SelfAssessment

Governance• Promote healthand productivity
management

Fiscal 2019 Results

Tokio Marine Group's
Sustainability<Governance –Strengthening Sustainability Management>In implementing high-quality corporate management, we believe it is essential to develop a
relationship of mutual trust through dialogue with customers and all other stakeholders. We are

Cooperation withinsurance agents

Working Together with Agents to Improve
Quality >Education and Training Systems for Agents>Business
Partners

We aim for healthy mutual growth and development with ourbusiness partners.

Cooperation withbusiness partners

Sustainability in the Value Chain >Employeesatisfaction levels

Fair Personnel System and Management(Raising Employee Satisfaction Levels) >Employees

We respect each and every employee as individuals andrecognize their dignity and value, and pay careful attention toensure that they can fulfill their responsibilities to their families.
We aim to be a professional group with very distinctive
characteristics while cooperating to ensure all colleagues
maximize their performance with integrity and compassion.

Dialogue

Sustainability Initiatives Aiming To Be a
“Good Company”>

AwardsExternal Evaluations and Participation in
Initiatives >Initiatives

External Evaluations and Participation in
Initiatives >Sustainability
Dialogue

Stakeholder Engagement (Fiscal 2019
Sustainability Dialogue) >initiatives based on customer opinions (customer compliments, complaints and other opinions
and suggestions) received by Group companies, and through engagement with shareholders andinvestors, dialogue with agents, communications with employees, communications with external
environmental, social and governance (ESG) and socially responsible investment (SRI) rating agencies
and opinion exchange with external experts (Sustainability Dialogue). Using the obtained feedback,we identify issues of the entire Group and at each Group company. We also provide shareholder andinvestor information and issue various types of news releases through the media and make our best
efforts to provide appropriately timed and adequate information disclosure to all stakeholders.

Tokio Marine Group’s Stakeholders

Stakeholders

PolicyContents

We continually provide customers and society with “safety
and security.” We will continue to promptly and appropriately
provide even higher quality products, services and processes
that meet the expectations of our customers.

Basic knowledge of
insurance

To assure transparent and fair management, we work for timely

Shareholders and appropriate information disclosure, while implementing
and Investors a variety of measures to realize constructive dialogue with

Customersatisfaction levels
Dialogue withshareholders andinvestors

Naruhodo Insurance Guide (Basic)
Naruhodo Insurance Guide (Life Events)
Response to Customer Feedback >Stakeholder Engagement (Engagementwith Shareholders and Investors) >Media

Corporate Governance (Relations with
Shareholders and Other Stakeholders) >Information Disclosure

27

Based on the Tokio Marine Group Sustainability Charter
that states, “We intend to disclose information timely
and appropriately and to promote dialogue with all our
stakeholders to ensure effective corporate management,” wewill cooperate with the media and carry out fair, timely andproper disclosure of company information to gain the trust
and understanding of our stakeholders.

External Evaluations and Participation in
Initiatives >News release

News release

Tokio Marine
Holdings
corporate website(Sustainability
page)

Tokio Marine Holdings Corporate
Website (Sustainability Page)

Sustainability
Library

domestic and overseas shareholders and investors.
Disclosure policy

Climate change
Making Society Resilient to Naturaland natural disaster
Disasters >risk research

To respond to global-scale issues such as climate change,poverty, human rights and resource and energy issues and help
create a secure, safe and sustainable future, we will collaborate
External
Initiatives, with governments and industry organizations and participate Participation ininitiatives
Organizations, in initiatives that include the United Nations Global Compact
Governments and the United Nations Environment Programme FinanceInitiative (UNEP FI), and undertake activities in cooperation
with a variety of stakeholders toward resolving these issues.

Web Links

Protection of Biodiversity and Wetlands
through Products and Services (Green Gift:
Planet GENKI Program) >Sustainability
Management

Customers

Engagement

To respond to disasters caused by climate change, we will
enhance our natural disaster risk assessment through industryacademia collaboration and will provide products and services
for stable responses to disasters in the future.

Experience-based
environmental
protection
activities

Core Theme 3 /Supporting People

Research
Institutions

Preserving Biodiversity and Wetlands
Mangrove Planting
through Products and Services (Green Gift
Project
Project: Mangrove Planting) >Core Theme 2 /Protecting the Earth

As a good corporate citizen, we strive to be trusted by
all people and society while contributing to the creationof a society where a diversity of people can live healthy
lives and with a sense of security. We also make efforts
Local
Communities to soundly protect the global environment for futureand Societies generations. In addition, by partnering with NPOs, etc., we
conduct a mangrove planting project and experience-based
environmental protection activities mainly focusing onchildren.

Core Theme 1 /Providing Safety and Security

We emphasize mutual trust with our agents and combine ourstrengths to meet the needs of customers while cooperating
to promote mutually sound growth and development.

Governancepromoting a deeper understanding of Tokio Marine Group’s thinking, values and various types of

Insurance
AgentsTokio Marine Group's
Sustainability

Stakeholder Engagement: Promoting Initiatives Together with Various Stakeholders

company with high competitive edge.
A well-balanced management model based on the idea of benefitting three parties (the seller, theshare the latest knowledge on sustainability with management and to engage in dialogue (exchangebuyer and society as a whole) is popular in Japan, but it lacks the perspective of shareholders. In orderviews and engage in discussions) about Tokio Marine Group’s sustainability initiatives. On Februaryfor Japanese companies to overcome the issue of low earnings and solve social issues potentially12, 2020, we invited a prominent figure to give a lecture on the theme of “Creation of Corporate Value

becoming more serious in the future, business managers need to deal with both short-term issues

and Sustainable Management” and to share his opinions about the sustainability initiatives of Tokioand medium- to long-term sustainability issues and increase the ability to provide value. In doing

Marine Group in line with the latest social situation in the field of sustainability. Several opinions

so, it is crucial to respond appropriately to ESG trends by holding dialogues with every stakeholder

offered through the dialogue are provided herein.

in the capital market and gain recognition from the world’s stock market as a company continuously■ Participants(Affiliations and positions are as of the date of the convening of the dialogue.)[Tokio Marine Group’s response policies]
Tokio Marine Holdings will hone its ability to provide value by enhancing dialogues with customers
and other stakeholders, including those in the capital market, and by increasing our abilities todeliver safety and security, to execute M&A and to enhance the Group’s combined capabilities.
Our efforts in fiscal 2019 included expediting payment of insurance claims; building a simple and fasttie-up with an online service provider; executing flexible M&A with a focus on cultural alignment;
combining high levels of expertise of Group companies in Japan to predict and prevent disasters andAkiyoshi Oba

ChairmanJapan Investment Advisers
Association

Satoru Komiya

President and Group CEO
Tokio Marine Holdings, Inc.

accidents; and providing early recovery services.

Makoto Okada

Executive Vice President
Tokio Marine Holdings, Inc.

We will continue our endeavor to become a company highly recognized both by society and thecapital market through the enhancement of our dialogue with various stakeholders.

service provider and constantly gain trust from them.
Unlike products and services provided by manufacturers, those of financial and insurance business
operators are intangible and take time to be recognized by customers. As such, it is important to

Executive Vice President
Tokio Marine Holdings, Inc.

Shinichi Hirose

President and CEO
Tokio Marine & Nichido
Fire Insurance Co., Ltd.

their understanding of the Group’s philosophy when providing products and services to them.

Tadashi Handa

Ingraining this philosophy into employees shapes a corporate culture, which in turn serves as the

Senior Managing Director
Tokio Marine & Nichido Fire
Insurance Co., Ltd.

basis of customer trust. It is essential that customers can get a sense of that corporate culture.

Tokio Marine Group companies have formulated their respective customer-oriented business

28

Sustainability
Library[Tokio Marine Group’s response policies]

Sustainability
Management

practice business management based on the trust of customers. You should make efforts to facilitateCore Theme 3 /Supporting People■ 2. You should facilitate customers’ understanding of your corporate culture as a product and

Takayuki Yuasa

Core Theme 2 /Protecting the Earthprocess for insurance claims payment; setting up new customer contact points through a businessCore Theme 1 /Providing Safety and Security

improving corporate value.

GovernanceIn the name of the “Sustainability Dialogue,” Tokio Marine Group regularly invites outside experts toTokio Marine Group's
Sustainability■ 1. It is important to hold dialogues with various stakeholders and become a sustainable

Fiscal 2019 Sustainability Dialogueoperate the Tokio Marine Innovation Program, an in-house open application program launched in

keeping an acute awareness of their diversifying needs. We will remain committed to thoroughly

2017 for the creation of business models and new businesses that will contribute to the Group’s

implementing customer-oriented business conduct in the future as well. Through the provision

growth. It periodically solicits ideas from employees to spur innovation and allows the employee whoof safety and security to customers, we will also strive to gain greater trust by facilitating theirhas submitted the most outstanding idea to put his or her innovative idea into practice. In July 2020,

understanding of our corporate culture, including our purpose (raison d’etre) of protecting customers

we announced “PRODOR,” the first project commercialized under the program.

Tokio Marine Group's
Sustainability

conduct policies and are carrying out business accordingly while remaining close to customers andand local communities in times of need.
career on their own and take active roles in a broader range of fields. In fiscal 2019, we launched the
Tokio Marine Group Women’s Career College (TWCC), an internal program for female employees ofrelated Financial Disclosures (TCFD).

Group companies in Japan. Going ahead, we will continue to undertake initiatives to nurture humanAmong other countries, Japan has the greatest number of companies supporting the disclosure ofresources and provide opportunities.

climate-related information according to TCFD recommendations. What is increasingly emphasized
now is the content of their information disclosure. For example, many companies sustained damage

Responding to Opinions in the Sustainability Dialogue
Thank you for your valuable opinions. We will utilize these opinions in our future activities to accelerate
our initiatives for resolving various issues facing society.

during typhoons last year, and they need to disclose more information on the actual situations
surrounding such a risk. Companies are required to appropriately identify, assess and disclose
recommendations.
[Tokio Marine Group’s response policies]
Tokio Marine Holdings has identified global climate change and an increase in natural disasters as

Makoto Okada
Executive Vice President
Tokio Marine Holdings, Inc.

one of the material issues and seeks to create a resilient society. Since declaring our support to the
TCFD for the first time in the Integrated Annual Report 2017, we have been disclosing information
on climate-related governance, strategies, risk management, metrics and targets based on TCFD
recommendations through our corporate website, Sustainability Reports and other means. We

Core Theme 2 /Protecting the Earth

We aim to be a “Good Company” that supports customers and society in all times of need. Based on
dialogue and collaboration with our stakeholders in all areas of our business, from products andservices to respect for human rights and dignity, protection of the global environment, contribution
to local communities and societies, governance and stakeholder engagement, all employees will work
together to create a secure, safe and sustainable future with a focus on our three core sustainability
themes.

climate change-related risks and opportunities to investors and other relevant parties based on TCFD

Core Theme 1 /Providing Safety and Security

related information disclosure based on the recommendations of the Task Force on Climate-

Governance

Tokio Marine Holdings also provides various opportunities for female employees to build their■ 3. You need to respond appropriately to climate change issues and enhance your climate-■Opinions Received from Experts in the Past and Subsequent Responses
Date ofdialoguedisclosure of information on the actual risk situations.
■ 4. You need to nurture human resources and provide opportunities to them.

Items

January 25,
2011

Innovative
initiatives

I’d like to see theimplementation ofenvironment-conscious
initiatives that go beyond mere
reductions of CO2 emissions andpaper consumption (e.g., the total useof FSC-certified paper, investments inrenewable energy).

• Tokio Marine & Nichido makes standard use of“environment-conscious paper” that includes FSCcertified paper.
• Marketing of TM Nippon Solar Energy Fund by
Tokio Marine Asset Management[Tokio Marine Group’s response policies]
Tokio Marine Holdings focuses on human resources development through such means as continuous
dialogue between managers and employees for the enhancement of employees’ competencies(in behavior and thinking). For example, Tokio Marine Holdings and Tokio Marine & Nichido jointly

29

Sustainability
Library

Tokio Marine & Nichido is actively participating
in global initiatives, which include serving as a
Board Member for UNEP FI-PSI (United Nations
Environment Programme Finance Initiative
Principles for Sustainable Insurance) for Asia.

Sustainability
Management

Besides playing a role in Japan, as arepresentative of Asia, Tokio Marine
Group should fulfill the role of anindustry leader in CSR throughout therest of the world as well.

of human resources are now required to make additional efforts to incorporate the opinions ofown. Giving due consideration to such matters is currently important in companies.

Status of Group’s response

Global CSR
initiatives

Failure, to put it positively, is “learning for the future.” Many companies engaging in the development
younger generations and women and build their self-confidence by taking on challenges on theirOpinions

Core Theme 3 /Supporting People

will continue to implement appropriate risk control and work to improve the sophistication of ourResponses
to climatechange/global
warming

I’m looking forward to seeing
Tokio Marine Group play its role inproviding awareness education andinformation that utilizes knowledge
and experience that is unique to an
insurance company.

Following our Green Lessons environmental
awareness promotion program launched in fiscal
2005, from fiscal 2012 we have been actively
developing Disaster Prevention Lessons as disasterprevention education that is even closer to themain business of an insurance company.

Community
and social
contribution
activities

I’d like to see community and social
contribution activities carried out withfurther cooperation with NGOs andNPOs in Japan.

The Green Gift Project, an initiative started infiscal 2009, initially supported mangrove planting
activities overseas. In October 2013, we expanded
the scope of this initiative to environmental
protection activities in Japan as well and we hold
events in collaboration with NGOs and other bodies
in various regions throughout the country.

Community
and social
contribution
activities

I hope to see support
that enables employees(individuals) to independently
participate in community and social
contribution activities that transcend
the bounds of business.

We continually think of creative ways for enabling
employees to independently participate incommunity and social contribution activities
through initiatives such as the following.
• Creation of “List of Recommended Initiatives” thatcompiles tips for planning community and social
contribution activities at each workplace•Participation in initiatives undertaken by the NGOs
and NPOs that we support•Plan volunteer tours to support disaster regions
and hold in-house solicitations of tour participants

December
6, 2012

CSR
management

I suggest setting “development ofpeople” as materiality and ascertain
needs in each region while promoting
financial and environmental education
and advancing these with initiatives
used in your main business.

We set “Supporting People” as one core CSR themein the new mid-term business plan (FY 2015–2017)and are implementing CSR. From fiscal 2012 wehave been holding Disaster Prevention Lessons
to raise the disaster prevention awareness ofelementary school children. We will reflect regional
characteristics and the outcomes of industryacademia collaborative risk research to the present
into this program while also focusing on further
improving this program. We have also started thedevelopment of a financial education program
based on the theme of insurance as our main
business.

Status of Group’s response

Taking on thechallenge ofmeeting global
social issues

I’m hoping to see Tokio Marine Grouputilize its knowledge and experienceand actively participate in United
Nations partnerships and international
conferences for disaster prevention
and mitigation as well as play an activerole in the creation of an internationalframework as a Japanese company
and an industry opinion leader.

Tokio Marine Group participates in the United
Nations Office for Disaster Risk Reduction(UNISDR) — Private Sector Alliance for Disaster
Resilient Societies (ARISE) and the United Nations
Environment Programme Finance Initiative (UNEP
FI). At the Third United Nations World Conference
on Disaster Risk Reduction held in Sendai in
March 2015, we disseminated information aboutsuch industry-academia collaborative research
results as a stochastic risk assessment method forearthquake-induced tsunamis as well as the Group’s
disaster-related solutions and promoted discussions
for deploying the roles fulfilled by the insurance
industry toward solving disaster issues and reducing
damage. A Group member is presently participatingin the creation of a framework for global climaterelated financial disclosures as a member of the
Financial Stability Board’s (FSB’s) Task Force on
Climate-related Financial Disclosures (TCFD).

Visualizationof the social
impact of CSR

Amid expectations for strategic
CSR by companies, it is essential
to incorporate a perspective thatlooks at what types of impact Tokio
Marine Group’s activities are havingon social issues. I’d like to see thisdone, for example, through the“visualization” and disclosure of the
impact of mangrove planting on local
communities.

We commissioned an external think tank toinvestigate the social impact of mangrove plantingthat we have carried out since 1999. Calculations
show that as of the end of March 2014, mangrove
planting has generated economic value of around35 billion yen and brought positive effects to themangrove forests and the approximately 1.25
million people living in the surrounding regions.
We introduce the Mangrove Planting Project in our
news releases as well as in a Special Feature article
in the CSR Booklet 2016.

Take on thechallengeof turning
risks into
“opportunities”

I would like to see Tokio Marine Group,
as a professional in risk management,
turn future risks of the global
community into “opportunities.”

We will seize changes in risk accompanying thefrequent occurrence of natural disasters andshifting demographics as business opportunities
that lead to growth. We will also further advance
our CSR initiatives that bring major changes to risk
and will focus efforts on our three core CSR themesof “Providing Safety and Security,” “Protecting the
Earth” and “Supporting People.” By doing so, wewill contribute to the creation of a secure, safe andsustainable future.

CSR
materiality
and CSRapproach• Isn’t “Information Security” also an
important issue as a core CSR theme?
• How about rearranging core CSR
themes into five steps as a CSR
approach?

• We reflected these opinions in Tokio Marine
Group’s CSR materiality (important issues) and core
CSR themes set in accordance with the new midterm business plan “To Be a Good Company 2017.”
This included setting “Information Security” as anelement of internal control within CSR materiality(important issues).
• We established a “CSR approach” that rearranged
core CSR themes into five steps to ensure that theactions of each employee lead to value generationin the future.

January 30,
2015

30

Sustainability
Library

We are carrying out industry-academia collaborativerisk research with universities and strengthening
collaboration with local governments and NPOs
in domestic environmental protection activities
while working to solve various social issues. We
are undertaking environmental awareness andeducation activities through the implementation ofGreen Lessons for elementary school children andcarrying out environmental protection activities in
the Green Gift Project.

Opinions

Sustainability
Management

Solving social issues is requiring evenmore expertise. I’d like to see activities
carried out with an awareness ofcollaborating with local governments,
universities, specialist institutions,NPOs and residents. Also, I’d like to
see the development of the next
generation of people who will work toprotect the environment in regional
communities.

Items

Core Theme 3 /Supporting People

December16, 2013

Community
and social
contribution
activities

Date ofdialogueCore Theme 2 /Protecting the Earth

Status of Group’s responseCore Theme 1 /Providing Safety and Security

Opinions

GovernanceNovember24, 2011

Items

Tokio Marine Group's
Sustainability

Date ofdialogue

CSR initiatives
through our
main businessI’d like to see Tokio Marine, as a
trailblazing company in CSR, express
the direction it intends to advance its
CSR activities that are connected to
the 2030 global SDGs.

In our Sustainability Report 2016, we establishedthe item “Relationship between Group Initiatives
and SDGs” and expressed the direction of efforts for
CSR activities that are connected to the SDGs.

Disseminating I felt that the communication andinformation to design were inadequate. I looksocietyforward to seeing Tokio Marine Group
disseminate information with a greaterawareness of the visualization andvisibility of its CSR activities.

We created and published CSR Booklet 2016
keeping in mind communication and design. Thisbooklet won the “Easy-to-Understand Award” inthe UCDA Award 2016. Besides obtaining UCDA
Easy-to-Understand certification, we disseminatedinformation in CSR Booklet 2017 by utilizing
infographics.

Toward “To
be a Good
Company”

The idea that “companies are public institutions
within society that contribute to society throughtheir businesses” corresponds with Tokio Marine
Group’s thinking that “CSR is synonymous with
the implementation of its Corporate Philosophy
and that promoting efforts to solve societal issues
will lead to the Group’s sustainable growth.” Tokio
Marine Group will make unceasing efforts to be a“company indispensable throughout society” andthat is chosen by customers by getting close to
our customers and local communities and making
efforts to support this challenge.

Companies are public institutions
within society that contribute tosociety through their businesses. In
doing so, three key factors enable
companies to carry out vigorous
business operations. The first is tocontribute to all company stakeholders
that include employees, customers,
suppliers, local communities and theearth. The second is to continuously
contribute to all stakeholders over the
medium and long term rather thanpursuing short-term results. The third
is to take on challenges assuming
maximum tolerable risk.

Date ofdialogue

The most important point inpermeating CSR within a company
is the understanding and strong
message from top management. The
next task is to build a scheme thatskillfully involves employees.

Tokio Marine Group believes that CSR represents
the implementation of its Corporate Philosophy
and promotes CSR activities with the participationof every employee through all business activities.
For example, with top management actively
leading the way, Tokio Marine Group participatesin initiatives for “learning about,” “watching” and“taking part in” sports for persons with disabilities
and widely disseminates information about these
initiatives and their value across society through its
CSR Booklet.

ESG
investment
becomes
mainstream

I am hoping to see Tokio Marine Group
make efforts to further enhance andpromote ESG investment initiatives
and ESG information disclosure.

Three Tokio Marine Group companies, namely
Tokio Marine Asset Management, Tokio Marine
Capital and Tokio Marine & Nichido, are signatories
to The Principles for Sustainable Insurance (PSI)of the UNEP FI and are working to promote ESG
investment as asset managers and as asset owners
and will step up these efforts in the future.

Contributing
to theattainment ofSDGs throughbusiness
activities

SDGs require the efforts of the private
sector based on the idea of benefits
for five sides that include sellers,
buyers, society, our future and theearth. One of the main facets of theSDGs is “No one left behind,” which
values inclusiveness and diversity.
One representative group that tends
to get left behind is youth, who are
the bearers of our future. The earth
is something borrowed from ourchildren. Therefore, I ask for everyone’s
cooperation in promoting the SDGs
to ensure the earth continues tobe sustainably handed down assomething beautiful to the next
generation.

Tokio Marine Group has set “Supporting People”
as one core CSR theme and actively promotes
education and awareness activities for children,
who are responsible for our future. For example,
Tokio Marine Group holds a variety of programswith the participation of all employees that include
Disaster Prevention Lessons to prepare for the next
major disaster and Green Lessons based on thetheme of mangroves (both for elementary school
children) as well as Group Work on Managing
Risks and Opportunities (for junior high schooland high school students), a career education
program that provides an awareness of insurance
through a management game. In the future as well,
Tokio Marine Group will promote education andawareness activities for children.

Responding to Urbanization and slumification are
the protection progressing throughout the world.
During the next 10 years, 95% ofgap
the world’s urbanization will occur
in developing countries while thepopulation of persons living undervulnerable circumstances will also
increase. These persons are especiallyvulnerable to disasters. Natural
disasters are increasing in scale due inpart to the impact of climate change.
Protecting these vulnerable persons isthus also one reason for companies topromote the SDGs.

In 2001, Tokio Marine Group established IFFCOTOKIO General Insurance Co., Ltd. (IFFCO-TOKIO),
a non-life insurance company, as a joint venturewith Indian Farmers Fertiliser Cooperative Limited(IFFCO), which has a nationwide network of 38,000
member cooperatives, and started offering auto,
fire and other insurance in India. At the same time,
Tokio Marine Group sought to resolve the lifestyleof uncertainty faced by farmers in India throughinsurance and is developing and providing weather
insurance and microinsurance (low-cost insurance)
as well as accident insurance as an incidental tofertilizer and grain and medical insurance withsubsidies from the local state governments in India’s
rural communities. In the future, Tokio Marine Groupwill continue contributing to the development ofregional communities and solving poverty issues
by providing products and services for sociallyvulnerable persons in India and other regions.

Tokio Marine Group believes CSR is synonymouswith the implementation of its Corporate
Philosophy and regards CSR as an issue for raising
the trust of customers and local communities
and for generating social value. In the future as
well, we will focus on dialogue, collaborationand cooperation with stakeholders that include
customers, business partners and members of thelocal community. We will also promote CSR activities
with the participation of every employee throughall our business activities, from the provision of
products and services to donations and volunteer
activities. Additionally, we will make efforts toward
value creation together with our stakeholders.

31

Sustainability
Library

Permeating
CSR within
the Groupcompanies

Sustainability
Management

Status of Group’s responseCore Theme 3 /Supporting People

January 17,
2017

To sustain operations over the longterm, companies should arrange
and rebuild their own mission andinitiatives from the perspectives ofprincipal stakeholders to provide
appropriate value and ensure theallocation of returns to each respective
stakeholder.

Opinions

January 17,
2017

December20, 2017
CSR initiatives
through our
main business:
Providingvalue tostakeholders

Items

Core Theme 2 /Protecting the Earth

Status of Group’s responseCore Theme 1 /Providing Safety and Security

Opinions

GovernanceFebruary17, 2016

Items

Tokio Marine Group's
Sustainability

Date ofdialogue

Status of Group’s response

Principlesbased
regulatorycomplianceandsustainablecorporate
value creation

The dramatically accelerating speedof technological progress andinnovation has made it increasingly
difficult for regulatory and supervisory
authorities to assume every situationand establish rules beforehand.
Regulatory authorities thus have no
choice but to just issue major policies
such as corporate governance codes.
Against this backdrop, respective
corporate governance reforms arebeing undertaken, such as those
implemented globally to “prevent a
recurrence of the so-called Lehman
Brothers shock,” as well as those inJapan to “raise earnings power.”
All of these aim toward the directionof “sustainable corporate value
creation.” In Tokio Marine Group as
well, I look forward to seeing theestablishment of principles-based
management strategies and policies
and the promotion of managementthat sustainably raises corporate value.

Tokio Marine Group believes CSR is synonymouswith the implementation of its Corporate
Philosophy and strives to strengthen its
management foundation throughout all its businessactivities. Regarding corporate governance,
Tokio Marine Group has endorsed the Corporate
Governance Code and aims to build a sustainable
management structure based on the principlesof the Code. For example, under the Corporate
Governance Code, publicly listed companies should
appoint at least two independent outside directors.
However, the Company proceeded early on tostrengthen corporate governance functions such as
by appointing three or more outside directors since
the establishment of the current company in 2002.
Going forward, Tokio Marine Group will work toraise corporate value in a sustainable manner.

Date ofdialogue

Management
focused on the
Sustainable
Development
Goals (SDGs)

An insurance company is abusiness operator having
contact with people andcompanies in all businesscategories through its
insurance business, involving alarge number of stakeholders
and having a significant
impact on society throughproduct development. I hope
you will incorporate theglobally pursued SDGs into
your management strategies,
promote the permeation ofthese goals within the Groupand take the lead in efforts
to increase their recognition
worldwide.

For Tokio Marine Group, the resolution of social issues isthe very goal of our business, and we have been working
to resolve natural disaster and other social issues even
before the SDGs were adopted. In fiscal 2019, we will stepup our efforts by explicitly integrating the SDGs into theGroup CSR strategies. Working with our stakeholders,we will continue to endeavor for the resolution of social
issues through all our business activities from a long-term
perspective.

Value creation
story

We are in an age in which
the quality of conveying acompany’s value creation storyis crucial in ensuring goodinvestor relations (IR) andpublic relations (PR). I think
you would be able to better
express your philosophy “To Be
a Good Company” if you canclearly define the link between
the SDGs and your strengthbased business model andbusiness model-based value
creation story.

Since fiscal 2018, Tokio Marine Group has been referringto the Guidance for Integrated Corporate Disclosure andCompany-Investor Dialogues for Collaborative Value
Creation advocated by Japan’s Ministry of Economy, Tradeand Industry in preparing its Integrated Annual Reports.
In the 2019 Integrated Annual Report, we incorporated
the SDGs into our value creation model and showed our
initiatives toward the attainment of the SDGs in a tablein the Environmental, Social and Governance Initiatives
and Contributions to the United Nations Sustainable
Development Goals section. We will continue to improve
the quality of conveying our value creation story.

Promoting thepermeationof the SDGs
throughout
the Group

I believe efforts to promote
the permeation of the SDGs
throughout the Groupshould be made in a waythat factors in the individual
positions and roles at the
management level and at theactual operation level. For
sales personnel, for example,
it is essential to organize theSDGs-related initiatives into
easily comprehensible, familiar
themes from their perspective.
Providing relevant education
regarding them is also
important.

We will promote the permeation of the SDGs throughout
the Group by using CSR Dialogues and the CSR Board at the
management level. At the actual operation level, we will doso by providing training for CSR Key Persons (CSRKP), CSR
education and SDGs-related tools. For the latter, the CSR
Division and other relevant departments jointly support
the development of tools to raise awareness of SDGs. Fromfiscal 2019, we also changed the name of our annual CSR
Booklet to the Sustainability Booklet to clearly show thelink between the Group’s initiatives and the SDGs. We will
use the booklet in promoting the permeation of the SDGs
throughout the Group and communicating with customers
with regard to the SDGs.

December19, 2018
ESG
investment
becomes
mainstream

As expressed in “Guidance forIntegrated Corporate Disclosure
and Company-Investor Dialogues
for Collaborative Value Creation”(Guidance for Collaborative Value
Creation) announced by the Ministryof Economy, Trade and Industry (METI)
in 2017, companies must demonstrate
to investors that solving issues related
to ESG through business activities is
the source of corporate value creation.
Rather than talking about only
individual elements of ESG, companies
are being asked to comprehensively
identify these as elements of
medium-to-long-term risks andopportunities and consider how theseelements are being incorporated into
corporate growth strategies, what
type of influence these have on thesustainability of business models
and how these are being addressedstrategically.

Tokio Marine Group regards ESG issues that arestrongly connected to the insurance business,such as “climate change and natural disasters,”“demographic changes” and “technology
innovation,” as CSR materiality. Tokio Marine
Group is working to create a society resilient tonatural disasters, promote health management
and support the building of an ultra-smart society
through all its business activities, from providing
products and services to promoting donationand volunteer activities. In these areas as well, we
will also comprehensively consider ESG issues asrisk and opportunity elements and make efforts
to solve social issues and raise corporate value.
Moreover, through our Integrated Annual Report
and Sustainability Report, we will strive to further
enhance communication with investors and otherstakeholders regarding our initiatives aimed atsolving ESG issues.

Sustainability
Library32

Sustainability
Management

Status of Group’s responseCore Theme 3 /Supporting People

Opinions

Core Theme 2 /Protecting the Earth

December20, 2017

Items

Core Theme 1 /Providing Safety and Security

Opinions

Governance

Items

Tokio Marine Group's
Sustainability

Date ofdialogue

Tokio Marine Group's
Sustainability

Dialogue with Individual Investors

Dialogue with Shareholders and Investors

In addition to a briefing led by the Group CEO, we held atotal of eight briefings by the Group CFO, Group Deputy CFO

Tokio Marine Holdings is working to enhance the trust from the capital market, promote an

and Investor Relations Department in fiscal 2019 to explain

understanding of its efforts to increase corporate value and spread correct recognition of thein an easy-to-understand manner topics of major interest

Company by ensuring transparency and accountability in its disclosures and providing its information

to individual investors, including the Group’s management

in a t ime l y, fai r and o n g o i n g m a n n e r.

strategy and shareholder return.

and investors in order to understand an

Briefing for individual investors byGroup CEO Satoru Komiya

Role-playing session by IR Group members
simulating a meeting with investors

Core Theme 2 /Protecting the Earthbetween management and shareholders

Core Theme 1 /Providing Safety and Security

Additionally, it holds constructive dialogue

Governance[Fundamental Policy]

Feedback

overall perception of Tokio Marine Holdings

Tokio Marine Holdings also emphasizes its efforts to utilize

from the general public and conditions in

the opinions of shareholders and investors gained throughthe capital market. The gained opinions

dialogue in improving corporate management by reportingand suggestions are fed back broadly

them to top management and broadly throughout the

t h r o u g h o u t t h e C o m p a n y, i n c l u d i n g

Company. These effor ts have also ser ved to familiarize

management. By doing so, we seek to

employees with IR activities and resulted in an improvement

further enhance our corporate value.

in day-to-day operations.

[Dialogue with Investors]
Dialogue with Institutional Investors

Engagement with the Local Community

Besides conference calls on financial results and IR briefings, we hold individual meetings in Japanand additional IR briefings overseas in order to engage in dialogue broadly with shareholders andwith NPOs committed to solving various issues in local communities. For the Mangrove Planting
Project, one of the most notable initiatives undertaken by the Group, we have formed a long-term

In New York, we hosted a special meeting with the participation of top management of our Group

partnership with the NGO Action for Mangrove Reforestation (ACTMANG) specialized in mangrove

companies overseas and held detailed and constructive dialogue mainly on topics of interest

planting, Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA)

to investors. Participating investors provided positive

Core Theme 3 /Supporting People

Tokio Marine Group promotes local community and social contribution activities in collaboration

investors. In fiscal 2019, we held such dialogues with a total of 723 companies.

and International Society for Mangrove Ecosystems (ISME). Besides planting mangroves, we also
cooperate in improving environmental awareness and promoting industries in designated planting

Tokio Marine Holdings after hearing about its approachregions, such as providing environmental education and workshops for local residents and children.

and efforts related to M&A and post-merger integration

In Japan, we collaborate with Nippon NPO Center, eight Environmental Partnership Offices located(PMI) from top management of overseas Group companies,

nationwide and environment-related NPOs throughout the country and carry out the Green Gift

while others sensed steady progress in integrated Group

Sustainability
Management

feedback. Some stated that they gained confidence inPlanet GENKI Program that encourages experience-based, environmental protection activities
primarily targeting children.

built a very good relationship with each other.
Special meeting in New York33

Sustainability
Library

management as the top management of each company has

Tokio Marine Group's
Sustainability

External Evaluations and Participation in Initiatives
Tokio Marine Group is working to improve its initiatives in environmental, social and governance

Dow Jones Sustainability Indices(ESG) fields and has received numerous evaluations and awards in Japan and overseas. Also,

Robeco SAM
Governanceto contribute to the creation of a safe, secure and sustainable future, Tokio Marine Group also
participates in various initiatives that include the United Nations Global Compact (UNGC), the United
Nations Environment Programme Finance Initiative (UNEP FI) and the United Nations Principles for

Ethibel Sustainability Index

Responsible Investment (PRI).

In recent years, attention has been focused on ESG investment, socially responsible investing (SRI)ISS ESGand sustainable and responsible investment, which evaluate the implementation status of corporate
initiatives for ESG-related risks and business opportunities in addition to corporate financial

ISS ESGperformance from the perspective of the sustainability of society.
S&P/JPX Carbon Efficient Index (themed index/environmental)

Tokio Marine Holdings works toward transparency in its disclosure of ESG information and has earned
high acclaim from numerous global ESG and SRI indexes. As of the end of August 2020, Tokio Marine

Inclusion in ESG Index
ESG or SRI Index/ESG or SRI Rating

CDP (climate change)

CDP

Rating Agency

2020 Health & Productivity Stock Selection (fifth consecutive year since 2016)

FTSE Russell

FTSE Blossom Japan Index (ESG index)

FTSE Russell

MSCI Japan ESG Select Leaders Index (ESG index)

2020 Semi-Nadeshiko Brand

MSCI

Ministry of Economy, Trade andIndustry and the Tokyo Stock
Exchange

Sustainability
Library

34

Ministry of Economy,
Trade and Industry

Sustainability
Management

Outstanding Health andProductivity Management 2020,
large enterprise category(White 500)

Ministry of Economy, Trade andIndustry and the Tokyo Stock
Exchange

Core Theme 3 /Supporting People

FTSE4 Good Index

Core Theme 2 /Protecting the Earth

S&P/JPX

was listed in the ESG indexes shown below.

Core Theme 1 /Providing Safety and Security

Forum Ethibel

Evaluation from ESG Rating Agencies

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)

Tokio Marine Group supports and respects the Universal Declaration of Human Rights, the ILO’s

Approximately 200 financial institutions around the world participate in the(OECD) Guidelines for Multinational Enterprises. Also, Tokio Marine Group will contribute to theUnited Nations Environment Programme Finance Initiative (UNEP FI), an

creation of a safe, secure and sustainable future in collaboration with various stakeholders throughinitiative that surveys, researches and puts into practice business approaches

participation in such initiatives as the United Nations Global Compact (UNGC), the United Nations

that consider economic development, the environment and sustainability.

Environment Programme Finance Initiative (UNEP FI), UNEP FI Principles for Sustainable Insurance(UNEP FI-PSI) and the United Nations Principles for Responsible Investment (PRI).

In December 2017, the Asia Pacific Roundtable marking UNEP FI’s 25th
Sustainable Finance convened by UNEP FI, was also held in Tokyo in June

The United Nations Global Compact (UNGC)

2019. Tokio Marine & Nichido provided support for these conferences as asponsor and participated in meetings and high-level panel sessions on the

The United Nations Global Compact (UNGC) is a voluntary initiative fortheme of climate-related financial data and other topics and contributed toparticipation by companies in the creation of a global framework under

the discussions at these conferences.

which companies exercise responsible and creative leadership to act as
good members of society to realize a sustainable society.

UNEP FI

labor, the environment and anti-corruption advocated by the UNGC

The Principles for Sustainable Insurance (PSI) of UNEP FI is a working groupcoincide with Tokio Marine Group’s own approach to sustainability as wellthat surveys, researches and executes ESG initiatives in the insurance

as its Sustainability Charter. Therefore, Tokio Marine Holdings has been a

industry.

signatory to and expresses its support for the UNGC since 2005.

Core Theme 2 /Protecting the Earth

The ideas and contents of the Ten Principles concerning human rights,

Core Theme 1 /Providing Safety and Security

anniversary was held in Tokyo. Another conference, the Tokyo Dialogue on■ Human Rights, Labour, the Environment and Anti-Corruption

GovernanceInternational Labour Standards and the Organisation for Economic Co-operation and Development

Tokio Marine Group's
Sustainability■ Sustainable Finance and Insurance

Participation in Initiatives

Tokio Marine & Nichido also supports the intent and policies of PSI
Consultation Meeting for Asia with UNEP FI in November 2011, the company

initiatives as the Disaster Prevention and Mitigation Working Group andparticipated in the formulation of principles of action and became a founding

the Reporting-Related Study Working Group, among others. From fiscal

signatory to the PSI in June 2012. The company is promoting insurance

2020 and beyond, Tokio Marine Holdings will promote these initiatives inindustry initiatives that consider ESG issues together with insurance

the “Participant” capacity.

companies in regions around the world.

* Tokio Marine Holdings summarizes and reports every year on the status

From fiscal 2018, Tokio Marine & Nichido participates in the PSI Task Force onof initiatives for addressing the Ten Principles of the United Nations

Climate-related Financial Disclosure (TCFD) Insurer Pilot Working Group andGlobal Compact.

is working to create guidelines of climate-related financial disclosure based

Sustainability
Management

spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional

Compact Network Japan (GCNJ) and in fiscal 2019 participated in such

Core Theme 3 /Supporting People

Tokio Marine Holdings is participating in the United Nations Global

on TCFD recommendations related to the global insurance industry.
PSI of UNEF FI

The United Nations Global Compact

35

Sustainability
LibraryCommunication on Progress (PDF/663.3KB)

(Principles for Financial Action for the 21st Century)

Principles for Responsible Investment (PRI)

Based on a suggestion from the Ministry of the Environment’s Central

The Principles for Responsible Investment (PRI) is an initiative led byEnvironment Council Expert Committee on Environment and Finance, theUNEP FI and the UNGC, which expresses and puts into practice stances

Principles for Financial Action for the 21st Century were compiled in 2011and policies that consider ESG issues in investment decisions by financial

by Japan’s Environmental Financial Action Principles Drafting Committee,

institutions and institutional investors.

which featured the participation of a wide range of financial institutions, withthe aim of broadening the circle of initiatives for environmental financing.

The following Tokio Marine Group companies agree with the thinking of

The Principles for Financial Action are aimed at enabling domestic financial

the PRI and have signed the Principles.

addressing a host of issues they face directly such as environmental, social

Initiatives

Tokio Marine AssetManagement (April 2011)

Signed the UN-supported PRI initiative, accepting these Principles as an asset
management company. The company established a responsible investment committee
composed of the chief asset managers of each asset class, as well as a responsible
investment group. Through these steps, the company develops basic policies, processes
and systems concerning responsible investment and undertakes initiatives that take into
account ESG issues during investment analysis, product development and exercise of
voting rights.

Tokio Marine & Nichido(August 2012)

As an insurance firm that has taken ESG issues into account in its insurance underwriting,investment analysis and other actions, the company signed the PRI.

and governance issues. Under these principles, the direction of which aligns
with UNEP FI and the PRI, financial institutions seek to fulfill their necessary
responsibilities and roles for the formation of a sustainable society based on
their concerns about the future of the earth.
Within Tokio Marine Group, Tokio Marine & Nichido actively participated as a member of the drafting
committee and the following six Group companies have agreed with the intent of and signed thePrinciples. (As of August 31, 2020)•Tokio Marine & Nichido

Japan Sustainable Investment Forum•Tokio Marine & Nichido Life Insurance•Nisshin Fire & Marine InsuranceCore Theme 2 /Protecting the Earth

Signatories (Timing)

Core Theme 1 /Providing Safety and Security

institutions to promote optimal initiatives in their main businesses for

Governance■ Sustainable Investment

Tokio Marine Group's
Sustainability

Ministry of the Environment Principles for Financial Action toward a Sustainable Society

Japan Sustainable Investment Forum (JSIF), a not-for-profit organization•E. design Insurance

Japan of sustainable investment and ESG investment, which are actively•Tokio Marine Asset Management

undertaken in Europe and the United States. JSIF functions as a venue
for information and opinion exchanges, discussions and investigativeand earthquake-induced tsunami risk research (industry-academia collaboration) carried out by Tokio

research among persons involved with ESG investment and aims forMarine & Nichido and Tohoku University was selected as a Good Practice (insurance category). In fiscal

the sound development of ESG investment and for the building of a2019, Tokio Marine & Nichido and other companies participated in the initiatives of the Insurance Businesssustainable society.

Working Group.
As a member of JSIF, Tok io Marine & Nichido is par ticipating inIn the future as well, Tokio Marine Group will continue to promote initiatives toward the formation of ainvestigative research on ESG investment and in initiatives for the soundsustainable society.

development of this investment.
Japan Sustainable Investment Forum (JSIF)36

Sustainability
Library

Principles for Financial Action for the 21st Century

Sustainability
Management

At the Ordinary Meeting of the Principles for Financial Action convened on March 11, 2015, earthquake

Core Theme 3 /Supporting People(NPO), carries out activities to promote the spread and development in•Tokio Marine Millea SAST Insurance

In June 2014, Tokio Marine & Nichido participated in the 6th Asian Ministerial Conference on Disaster
Risk Reduction in Bangkok, Thailand, sponsored by UNDRR and the government of Thailand, andin November 2016 participated in the 7th Asian Ministerial Conference on Disaster Risk Reduction

Launched in 2007, Caring for Climate is an international initiative convened by the UNGC, UNEP and

held in New Delhi, India, and sponsored by UNDRR and the government of India. In July 2018, Tokio

United Nations Framework Convention on Climate Change (UNFCCC) that is aimed at expanding

Marine & Nichido participated in the 2018 Asian Ministerial Conference on Disaster Risk Reduction

the roles of business in devising climate change measures. As a member of Caring for Climate, Tokioheld in Ulaanbaatar, Mongolia, and sponsored by UNDRR and the government of Mongolia. At theseMarine & Nichido is promoting initiatives for climate change measures.

conferences, Tokio Marine & Nichido made presentations on its industry-academia collaboration

Tokio Marine & Nichido’s Mangrove Planting Project that commenced in 1999 and its Green Gift
Project that began in 2009 were incorporated as leading climate change adaptation practices in the

On March 10, 2017, ARISE Network Japan held a public symposium in Tokyo based on the theme “HowCaring for Climate report released in 2015 and entitled “The Business Case for Responsible Corporate

businesses meet the challenge of extreme weather events ~ The challenge of companies toward

Adaptation: Strengthening Private Sector and Community Resilience.” This report was made publicdisaster resilience.” Tokio Marine Research Institute held a lecture based on the theme “Modelingat the Caring for Climate Business Forum, an event related to COP21 convened in Paris in December

flood risks of the Arakawa River valley during global warming under future climate change” and2015.

disseminated information that included research outcomes through the promotion of industryacademia collaboration.

Core Theme 1 /Providing Safety and Security

initiatives as well as on the economic value of mangrove planting.

Governance

Caring for Climate

Tokio Marine Group's
Sustainability■ Climate Change and Natural Disasters

Caring for Climate
Tokio Marine Group will continue to contribute to the creation of a safe, secure and resilient future.
Convening of Public Forums at the Third UN World Conference on Disaster Risk Reduction
The United Nations Office for Disaster Risk Reduction (UNDRR) — Private Sector Alliance for(in Japanese) (PDF/2.966MB)

Disaster Resilient Societies (ARISE)
In November 2015, the United Nations Office for Disaster Risk Reduction (UNDRR), a strategic

The Geneva Association — Climate Change and Emerging Environmental Topics (CC+EET)

launched Private Sector Alliance for Disaster Resilient Societies (ARISE) toward the strengthening and

The Geneva Association is an insurance industry think tank composed

reorganization of the Private Sector Partnership for Disaster Risk Reduction (DRR-PSP) for disasterof approximately 80 executives from major insurance companies around

prevention that Tokio Marine & Nichido joined in 2014.

the globe. As Vice Chairman of the Geneva Association, Tsuyoshi Nagano,
Chairman of Tokio Marine Holdings, leads and supports surveys andresearch on important insurance industry issues (financial stabilization and regulation, extreme

PSP in the Third United Nations World Conference on

events and climate risk, aging of society, etc.) handled by the association. At the same time, asDisaster Risk Reduction held in March 2015 in Sendai and

Joint-Chairman of the “Climate Change and Emerging Environmental Topics” working group, he issponsored by UNDRR. Tokio Marine & Nichido contributed

taking the lead in undertaking surveys and research on climate change and natural disaster risk andto the success of the conference by holding three publicdisseminating related information to society.
Third United Nations World Conference on Disaster
Risk Reduction (Sendai, March 2015)37

Sustainability
Library

with Tohoku University and The Geneva Association.

Sustainability
Management

Tokio Marine & Nichido participated as a member of DRR-

Core Theme 3 /Supporting People

framework for disaster risk reduction adopted by United Nations member countries in 2000,

forums and operating an exhibition booth in cooperation

Core Theme 2 /Protecting the Earth

A Caring for Climate Report (PDF/3.0MB)

insurance* (DRFI) was declared as a priority issue and the importance of collaboration with the private
sector was emphasized.

ClimateWise is an initiative in which approximately 30 leading insurers
from around the world jointly carr y out studies and research on

Solutions composed of finance authorities from nine APEC member economies and related international

recommendations toward reducing the risks that climate change imposesorganizations was launched and the APFF is participating in discussions as a member. As part of suchon economic and social life. The initiative is operated by the University of

initiatives, Tokio Marine & Nichido held the industry-academia collaboration panel discussion “Building a

Cambridge Institute for Sustainability Leadership (CISL) and participants

Forum in Sendai, Miyagi Prefecture, in November 2017. At this forum, a discussion was held on the ways

Kiln and Tokio Marine HCC. Tokio Marine Kiln Group CRO Vivek Syal serves

scientific knowledge is helpful in designing disaster risk financing from the perspective of the Asia-Pacificas a member of the ClimateWise Advisory Council.

region and the points of this discussion were reflected in the chairperson’s summary at this forum.

In the future as well, Tokio Marine Group will continue to promote efforts

Meanwhile, the APFF participated in the APEC Workshop on Financial Management of Public Assets

toward mitigating and adapting to climate change in accordance with theagainst Disaster Risks, which was held in June 2018 at the World Bank’s Tokyo office for finance authorities

seven ClimateWise Principles.

in APEC member economies. At this workshop, the APFF demonstrated actual examples of how riskCore Theme 1 /Providing Safety and Security

disaster-resilient community in the Asia-Pacific – The power of science and insurance” at the World Bosai

from Tokio Marine Group include Tokio Marine & Nichido, Tokio Marine

Governance

To implement the action issues specified under the CAP, the Working Group on Disaster Risk Financial

various risks and opportunities related to climate change and make

Tokio Marine Group's
Sustainability

ClimateWisemodeling techniques of insurance companies can be used effectively in disaster risk management for
public assets and emphasized the effectiveness of participation by private-sector insurance companies

Tokio Marine & Nichido submits an annual activities report based on ClimateWise Principles toin preparing for public asset disaster risk. In October 2019, the APFF participated in the APEC Seminar

ClimateWise (Secretariat: United Kingdom).

on Disaster Risk Finance: Enhancing Financial Risk Management against Disasters held in Santiago, Chile,
to share its knowledge on how private-sector insurance companies can contribute to the design andAsia-Pacific Financial Forumpromotion of effective disaster risk finance programs.

The Asia-Pacific region faces high natural disaster risk and many

Tokio Marine & Nichido (Masaaki Nagamura, Fellow) is participating as a member of APFF and is leading

region is also accumulating assets along with economic growth.

discussions on DRFI within APFF.

In view of these factors, enhancing economic indemnification
against natural disasters in some form is an urgent issue for

Tokio Marine Group will contribute to the creation of sustainable frameworks that respond to the state of

the sound development of Asia-Pacific Economic Cooperation

development in each economy through dialogue with finance authorities in each country as well as with(APEC) member economies and also from humanitarian andCore Theme 3 /Supporting People

areas are vulnerable to natural disasters. At the same time, theCore Theme 2 /Protecting the Earth

Activities Reportother finance and insurance related parties.
* DRFI is a broad concept that bundles multiple countries and offers a wide variation of insurance schemes that

The Asia-Pacific Financial Forum (APFF), established in April 2013 in response to this situation as a platform

range from insurance that covers natural disaster risk, with countries being the insured party, to schemes underfor public-private sector cooperation under APEC to promote the further integration and development

Sustainability
Management

national finance perspectives.

which private-sector insurance companies provide earthquake insurance coverage for individual customersof financial and capital markets and financial services in the Asia-Pacific region, recognizes disaster risk

possessing regular homes and household goods, with governments serving as reinsurers.

was adopted at the APEC Finance Ministers’ Process (FMP). Within the CAP, disaster risk financing and38

Sustainability
Library

as one principal issue and has established a review team. In September 2015, the Cebu Action Plan (CAP)Ministry of the Environment Eco-First System

The Carbon Disclosure Project (CDP) is an organization that drives

Eco-First is a system under which companies pledge to the Ministry of the

an initiative under which the world’s principal institutional investors

Environment that they will proactively undertake initiatives for protecting

cooperate in calling for companies worldwide to disclose their climate

the environment that include adopting global warming countermeasureschange strategies (risks and opportunities) and greenhouse gas (GHG)

and waste and recycling measures. Under the system, the ministryemissions. Tokio Marine Holdings participates every year as a CDP

certifies those companies (top-notch companies within the industry) that

Signatory and is supporting surveys in the areas of corporate climate“carry out visionary and unique business activities that lead the industry”

change strategies and GHG emissions as well as energy usage.

in environmental fields.
In 2008 Tokio Marine & Nichido was certified as an Eco-First company.
In fiscal 2014, Tokio Marine & Nichido obtained recertification under its

Financial Stability Board (FSB) Task Force on Climate-related Financial Disclosures (TCFD)

new regulations. This was in recognition of initiatives aimed at protecting
the earth’s environment, curbing global warming and preventing and

The Financial Stability Board (FSB) is a body that promotes coordination

reducing damage caused by natural disasters through the insurance

among authorities responsible for responding to vulnerabilities in thebusiness. These include “offering environment-conscious insurance

financial system and for ensuring the stability of the financial system.

Core Theme 1 /Providing Safety and Security

CDP

Governance■ Environmental Value Creation

Tokio Marine Group's
Sustainability■ Climate Change Disclosure

with the participation of customers through the Green Gift Project” andParticipants include representatives from central banks, financial

on climate change and natural disasters.” The main activities being

regions as well as from principal standards establishment entities, theundertaken by Tokio Marine & Nichido as an Eco-First company are as

IMF, World Bank, Bank for International Settlements and OECD.

follows.

The Task Force on Climate -related Financial Disclosures ( TCFD) is

Core Theme 2 /Protecting the Earth“research centered on industry-academia collaboration that focuses

supervisory authorities and finance ministries from various countries and• Provision of environmentally conscious insurance with the participation

entrusted by the FSB to formulate voluntary recommendations for• Reducing own CO 2 emissions by 40% by fiscal 2020 (compared withdisclosures by companies in the financial sector and it released its final

fiscal 2006)

recommendations in June 2017.

• Implementing environmental awareness activities for children such as
the Children’s Environmental Award program, Green Lessons, Disaster

Tokio Marine Holdings is supporting the activities of the TCFD and isCore Theme 3 /Supporting Peopleof customers through the Green Gift Project

consistent, comparable, reliable, clear and efficient climate-related

Prevention Lessons and others.

will contribute to the enhancement of investment decisions by engaging

In fiscal 2019, as a top-notch company within the insurance industry,in discussions and exchanging opinions with public and private parties in

Tokio Marine & Nichido participated in events sponsored by the Eco-FirstJapan and overseas.

Promotion Council together with other Eco-First companies and carried

Sustainability
Management

working toward policy recommendations for encouraging disclosure thatout environmental awareness activities. Going forward, Tokio Marine &environment and preventing global warming as an Eco-First company.

39

Sustainability
Library

Nichido will continue to promote initiatives for protecting the global

The government of Japan has set the target of attaining a 26% reduction

The Green Purchasing Network was established in 1996 as a facilitativein GHG emissions by 2030 compared with fiscal 2013. COOL CHOICE is a

network and an information-disseminating organization of companies,

national campaign that encourages all “smart choices” that contribute togovernment agencies and non-government organizations leading thecountermeasures for global warming, including for Japan’s energy-saving

way in green purchasing. The network was established based on theand low-carbon products, services and behavior.

recognition that green purchasing plays a crucial role in the formation ofmarkets for environment-friendly products and represents an extremely
effective means of promoting the development of environment-friendly

being carried out by the government to counter global warming, and willproducts through markets and by extension for building a sustainable

work to make “smart choices” that contribute to the realization of low-society. As a member of the Green Purchasing Network, Tokio Marine &carbon operations in all business activities. This includes not only striving

Nichido promotes initiatives for green purchasing.

for power savings in summer and winter but also in areas ranging fromproducts and services to donations and volunteer activities.

Core Theme 2 /Protecting the Earth

Endorsement of the Ministry of the Environment’s “Fun to Share” Climate Change Campaign

Core Theme 1 /Providing Safety and Security

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign

Tokio Marine & Nichido is amember of the Green Purchasing
Network.

GovernanceGreen Purchasing Network

Tokio Marine Group's
Sustainability

Endorsement of the Ministry of the Environment's COOL CHOICE

The Ministry of the Environment has been undertaking the Fun to Shareclimate change campaign since March 2014. By sharing with all citizens
information, technologies and knowledge leading to the creation ofan enriched low-carbon society, the campaign aims to not only foster

Core Theme 3 /Supporting Peopleinterest in and a sense of crisis about global warming concerns but also
create opportunities for linking companies, organizations, communities
and citizens and realize Japan’s first “Lifestyle Innovation,” in which Japan
can take pride, throughout the world.
Tokio Marine & Nichido has endorsed the Fun to Share campaign andSustainability
Management

is actively promoting initiatives toward the realization of a low-carbon
society.

Sustainability
Library

40

Tokio Marine Group's
Sustainability

Governance

GovernanceCorporate Governance >>We formulated the Tokio Marine Holdings Fundamental Corporate Governance Policy.
Internal Control >>The Tokio Marine Group’s internal control initiatives are introduced.
Initiatives for Building a Decarbonized Society >>Tokio Marine Group specifies climate change and natural disasters as issues having sustainability
materiality (material sustainability issues) and is disclosing climate-related information based on
the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).

Tokio Marine Holdings has formulated the “Fundamental Corporate Governance Policy” and appropriately
exercises control over its Group companies. To achieve further development as a corporate group possessing
profitability, growth potential and soundness, in accordance with the “Basic Policies for Internal Controls,”
Tokio Marine Holdings has appropriately established and operates an internal control system for management
control of Group companies as well as for compliance and risk management.

Promoting ESG Initiatives through the Provision of Products and Services >>Tokio Marine Group promotes ESG initiatives through the provision of products and services
across its sphere of influence.

41

Sustainability
Library

Creating a Society Where People Can Live with Security through Sustainable Investments
and Financing >>Tokio Marine Group gives consideration to the environment, including climate change, as well as
to society and governance in its investment and financing operations.

Sustainability
Management

Through the application of its Corporate Philosophy, Tokio Marine Group strives to contribute to thesustainable development of society while perpetually enhancing the Group’s corporate value. Based on thisthinking, we formulated the “Tokio Marine Group
Value Creation
Sustainability Charter” as action guidelines forall employees and are working to respect andContinuously Enhancing Shareholder Value
promote the recognition of human rights among
stakeholders and in our value chain. Additionally, we
aim to contribute to the realization of a sustainable
society through sustainable investments andfinancing that gives consideration to environmental,social and governance (ESG) issues.

Sustainability in the Value Chain >>We are executing environmental, social and governance (ESG) initiatives that are integrated
into our value chain. In terms of respect for human rights, in particular, we strive to respect andpromote the recognition of human rights within the value chain based on the Tokio Marine
Group Sustainability Charter.

Core Theme 3 /Supporting People

Respect for Human Rights >>In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group
Sustainability Charter as principles of conduct required from the perspective of social responsibility,
and we strive to respect and promote the recognition of human rights among stakeholders.

Core Theme 2 /Protecting the Earth

Sustainability Materiality (Material Issues)
Tokio Marine Group is “strengthening sustainability management”
as the basis for implementing sustainability initiatives. Tokio• Enterprise Risk Management (ERM)• Corporate governance / Internal control
Marine Group will strive to make qualitative improvements to• Strengthening of international supervisory
regulations
corporate governance, compliance and risk-based management• Changes in the global economy and financial
environment(ERM: enterprise risk management) from the perspective of• Generate and distribute economic value
strengthening global-based operations and management while
responding appropriately to changes in the global economy and financial environment and the strengtheningof international supervisory regulations, as well as make efforts to generate and distribute economic value. By
doing so, Tokio Marine Group aims to raise the level of stakeholder trust and contribute to the creation of asecure, safe and sustainable future.

Core Theme 1 /Providing Safety and Security

To earn the trust of all people and society and achieve sustained growth, Tokio Marine Group must raise
the quality of initiatives for addressing governance issues based on “governance,” “internal control” and “riskmanagement” and build a resilient structure for highly sound and transparent management as a global
insurance group.

Internal Control
Tokio Marine Holdings (“the Company”) has formulated the “Basic Policies for Internal Controls.”
In accordance with these policies, the Company has established an internal control system for theentire Tokio Marine Group that encompasses structures for management control, compliance andanti-corruption, risk management, customer protection, response to anti-social forces and internal
auditing of Group companies. The Company employs this system to ensure proper operations whileraising corporate value.
Additionally, the Company monitors the status and practical application of its internal control system.
The Board of Directors confirms the details of the monitoring based on the results of deliberations at
the Internal Control Committee. In addition, the Company continually strengthens and improves its
internal control system on the basis of monitoring results.

Corporate Governance Code

Basic Policies for Internal Controls
1. Compliance and Anti-Corruption >>Tokio Marine Group’s Corporate Philosophy is to continuously enhance corporate value, withcustomer trust at the base of all its activities, and we position strict compliance at the heart ofthis Corporate Philosophy. Tokio Marine Group makes thorough efforts for observing applicablelaws, rules and regulations and internal regulations and for conducting fair and equitablebusiness activities within social norms.

2. Risk Management >>To ensure financial soundness and appropriateness of business operations, Tokio Marine Groupidentifies various risks surrounding it in a comprehensive manner and implements appropriate
risk management corresponding to the characteristics, status and other attributes of the risks.

3. Information Security >>In compliance with the Act on the Protection of Personal Information, the Act on the Useof Numbers to Identify a Specific Individual in the Administrative Procedure and relevant

The Company confirmed that it complies with all 73 principles of the Code, including Principle 2.3

Sustainability
Management

Reference: Japan’s Corporate Governance Code Principle 2.3 Sustainability Issues, Including Social andEnvironmental Matters
Companies should take appropriate measures to address sustainability issues, including social andenvironmental matters.

Core Theme 3 /Supporting People

Corporate governance is a mechanism for companies to carry out transparent, fair, timely anddecisive decision-making, with due attention to the needs and perspectives of shareholders and also
customers, employees and local communities. The Corporate Governance Code encourages individualcompanies’ self-motivated actions so as to achieve sustainable growth and increase corporate value
over the medium to long term and aims to promote the development and success of companies,
investors and the Japanese economy as a whole.

Core Theme 2 /Protecting the EarthIn March 2015, “The Council of Experts Concerning the Corporate Governance Code” (Chairman:
Kazuhito Ikeo, Professor of Economics and Finance, Keio University), for which the Financial Services
Agency and Tokyo Stock Exchange, Inc. serve as joint secretariat, finalized and announced the draft
version of Japan’s Corporate Governance Code under the title “Seeking Sustainable Corporate Growthand Increased Corporate Value over the Medium to Long Term” based on the Japan Revitalization
Strategy (revised in 2014 and approved by the Cabinet in June 2014). In response, the Corporate
Governance Code, which consists of the content of this original draft proposal for this Code, wasformulated on the Tokyo Stock Exchange and other financial securities exchanges. Application of the
Corporate Governance Code began in June 2015.

Core Theme 1 /Providing Safety and Security

For this purpose, the Company recognizes the importance of establishing a sound and transparent
corporate governance system and exercising appropriate control over its Group companies asa holding company and has formulated the “ Tokio Marine Holdings Fundamental Corporate
Governance Policy.” In this Policy, the Company defines the rights of shareholders, the measures forsecuring fairness, and the responsibilities of the Board of Directors, etc.
Tokio Marine Holdings Fundamental Corporate Governance Policy

Governance

Tokio Marine Holdings (“the Company”) is committed to the continuous enhancement of corporate
value by fulfilling its responsibilities to shareholders, customers, society, employees and otherstakeholders as set forth in the “Tokio Marine Group Corporate Philosophy.”

Tokio Marine Group's
Sustainability

Corporate Governanceguidelines, the companies in Tokio Marine Group establish internal regulations, undertake

referenced above, and submits the Corporate Governance Report (as of June 2020). The Company will
Corporate Governance (Corporate Governance Report)

42

Sustainability
Library

employee education and monitoring and carry out thorough information management.

continue to make efforts to enhance its corporate governance.

with the aim of becoming a “Good Company” trusted by local communities and society at large. Our
anti-corruption activities are designed to help us become a “Good Company” and are indispensablevarious compliance-related initiatives based on its belief that it is important to thoroughly implementin the creation of a sustainable future.

compliance through its day-to-day business, with employees and agents maintaining high ethicalstandards.

Tokio Marine Group formulated the Tokio Marine Group Sustainability Charter in 2004, which states,“While striving to maintain high ethical standards at all times, we will pursue strict compliancein all aspects of our business activities.” With this in mind, we are committed to promoting fair

Tokio Marine Group defines compliance as “observing applicable laws, rules and regulations andoperating practices (including anti-corruption) in accordance with international standards. Pledging

internal regulations and conducting fair and equitable business activities within social norms” andagreement with the intent and purpose of the United Nations Global Compact (UNGC) in 2015, we

thoroughly implements compliance in this manner.

are working on activities based on The Ten Principles of the UNGC relating to human rights, labor, theTokio Marine Holdings Complianceenvironment and anti-corruption.
Tokio Marine & Nichido, the Group’s major insurance company, states in its Compliance Manual a

Tokio Marine Group is committed to the continuous enhancement of its corporate value, withdedication to strict compliance with laws, regulations and internal rules, to the exercise of sincere

customer trust at the base of all its activities. The Tokio Marine Group Code of Conduct sets forthand fair corporate activities in accordance with social norms, and to not accepting or giving gifts,

ethical standards that are essential for translating this Corporate Philosophy into action fromdonations, entertainment or other forms of bribery that are socially inappropriate or in violation

a compliance perspective, and shall be given the highest priority in all aspects of our businessof laws. As such, we are working hard to prevent corruption through all of our business activities.

operations and activities.

In addition, at our Group companies in Japan and overseas, we are striving to prevent corruption

Tokio Marine Group Code of Conduct (abridged)

through compliance with local laws and regulations and by adopting a compliance framework in due
consideration of the laws and regulations of each country relating to the prohibition of bribery to■Hotline System (Internal Whistleblower System)

Core Theme 2 /Protecting the Earth■Tokio Marine Group Code of Conduct (Abridged)

Core Theme 1 /Providing Safety and Security■Tokio Marine Group Compliance System

Governance

Tokio Marine Group, which places customer trust at the foundation of all its activities, is implementing

Tokio Marine Group's
Sustainability

the creation of a safe, secure and sustainable future while continuously raising our corporate value

1. Compliance and Anti-Corruption

public servants and other parties of other countries.

usual reporting channel set up within the organization. To prepare for such cases, we operate internal■ Response to Anti-Social Forcesand external hotlines (whistleblower contact points) to receive reports and inquiries from directors,

Tokio Marine Group has formulated the “Tokio Marine Group Basic Policies Concerning Responses

officers and employees of Group companies. We clearly specify in our regulations that we willto Anti-social Forces” so that Group companies can resist anti-social forces and make concerted andnever allow persons making such reports or inquiries and those cooperating in investigations to beuniform responses. Initiatives are being promoted based on the following basic concepts.

Core Theme 3 /Supporting People

There may be cases where it is not appropriate to report a possible compliance problem through a

exposed to negative consequences because of their action and keep details of reports and inquiries
1. To ensure it consistently undertakes fair management and widely contributes to the development

Tokio Marine Group Complianceof society as a good corporate citizen, Tokio Marine Group shall sever all relationships with anti-social
forces and forcefully repudiate any illicit demands made by them as a basic matter in the applicationof its Corporate Philosophy. In association with lawyers, police and other professionals, it will respondTokio Marine Group strives to resolve issues faced by society by making the most of its abundant

to anti-social forces in an uncompromising and organized manner.

knowledge and experience accumulated over many years in the insurance business. We contribute to43

Sustainability
Library■Anti-Corruption Initiatives

Sustainability
Management

strictly confidential.

core risks that must be managed as sources of earnings. The Company therefore controls these risks(2) Contact relevant external institutions that specialize in such matters;

while considering the balance between risk and return. The Company also identifies administrative(3) Sever all known relationships, including transactions, and repudiate any illicit demands;risk, system risk and other associated risks (such as cyber risk and risk of information leakage) that

(4) Take legal action at either the civil or criminal level for any contingency; andarise from the Group’s business activities and strives to prevent the occurrence of or reduce these(5) Prohibit backroom deals and funding.

risks.

Taking into consideration the “Tokio Marine Group Basic Policies Concerning Responses to Anti-

The Company presents its basic policies for risk management and provides instruction, guidance,social Forces,” Tokio Marine Group shall promote initiatives that include setting up controllingmonitoring and other services to domestic and overseas Group companies through the Risk

departments, establishing reporting and consultation rules and systems for when a problem occurs

Management Department and the Business Divisions. Group companies establish risk management

and implementing training activities.

policies in line with the policies of the Group and execute risk management independently. For cyberrisk and risk of information leakage, the Company conducts tests relating to emergency response■Initiatives Concerning the Assurance of Appropriate Financial Reporting and Tax Reporting

once a year and as a separate initiative teams up with other organizations to practice emergency

Tokio Marine Group has formulated the Basic Policies for Accounting and established a structure

response.

for ascertaining the Company’s consolidated financial condition and the financial condition ofGroup companies and for appropriately undertaking approval and reporting procedures directed at

Through the above measures, the Company executes proper risk management and ensures stableshareholders and supervisory agencies as well as for tax reporting.

business operations of the entire Group.
■ Basic Policy for Responding to Disasters (Tokio Marine & Nichido)
In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a

2. Risk Management

crucial social mission of ensuring that it can continue its important business operations as a non-To ensure financial soundness and appropriateness of business operations, Tokio Marine Group

life insurer such as receiving loss reports, paying claims, maturity refunds and other payables andidentifies the various risks surrounding it in a comprehensive manner and implements appropriate

concluding policies in both the disaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of theBusiness Continuity Plan for Disasters and formulated a business continuity plan (BCP).

Tokio Marine Holdings Risk Management

Tokio Marine & Nichido’s Business Continuity Plan for Disasters, abridged version■ Risk Management System

Core Theme 3 /Supporting Peoplerisk management corresponding to the characteristics, status and other attributes of the risks.

Core Theme 2 /Protecting the Earth

Income taxes by country and region(PDF/347KB)

Core Theme 1 /Providing Safety and Security(1) Take action as a unified organization while ensuring the safety of directors, officers and employees;

GovernanceAmong various risks, the Company recognizes that insurance underwriting and investment risks are

Tokio Marine Group's
Sustainability

2. Tokio Marine Group shall respond to anti-social forces based on the following measures.

(in Japanese) (PDF/115.5KB)

To ensure financial soundness and appropriateness of business operations, Tokio Marine Group

Basic Policies of the Business Continuity Plan for Disasters

Company promotes the development and enhancement of the risk management system for the

1. Principles of employees’ conduct in times of disasters

entire Group in accordance with the “Tokio Marine Group’s Basic Policies for Risk Management.” The

The priority order for employees’ conduct in times of disasters is as follows.

Company also carries out quantitative risk management for the entire Group in order to maintain• Assure the safety of human life

credit ratings and to forestall insolvency in accordance with the “Tokio Marine Group’s Basic Policies• Cooperate in securing the safety of local communities

for Integrated Risk Management.”• Continue important operations (business continuity)

44

Sustainability
Library

risk management corresponding to the characteristics, status and other attributes of the risks. The

Sustainability
Management

identifies various risks surrounding it in a comprehensive manner and implements appropriate

3. Information Security

human life” and “cooperate in securing the safety of local communities” before conduct related to“business continuity.”

The Legal Compliance Department of Tokio Marine Holdings supervises information security for the
been established at each Group company. In this manner, the Group is working to build an effective

The following three business operations shall be regarded as important business operations during

management structure for information security.

a disaster, management resources (personnel, funds) shall be transferred as needed and top priority
Tokio Marine Group Basic Policies for Information Security Management• Receiving of loss reports• Payment of claims, maturity refunds and other payables■ Initiatives for Information Security• Conclusion of insurance contracts

We thoroughly adhere to information security management rules to prevent information leakages. In
particular, each Group company is adopting physical and technological safety-control measures that

■ Building a Structure for Paying Insurance Claims in the Event of a Disaster Striking the Tokyo

include locking away customers’ personal information and confidential documents when not in use,

Metropolitan Area

placing restrictions on taking documents and other items outside the company, and using encryption

At Tokio Marine & Nichido, should the head office facilities in particular become unusable because

and setting passwords for electronic information.

Core Theme 1 /Providing Safety and Security

shall be given to the continuation of these important business operations.

Governanceentire Group as the controlling department while sections in charge of information security have
2. Basic policy for business continuity

Tokio Marine Group's
Sustainability

In other words, the principle of employees’ conduct is to give precedence to “assure the safety ofof a disaster such as a major earthquake striking the metropolitan area, earthquake claims cases fora server, which thereby further strengthens information security.

branches throughout Japan.

*A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by the server

If the metropolitan area is struck by a disaster, a Claims Service Headquarters would be set up within

Acquisition of External Certification

the Head Office Disaster Response Headquarters. At the same time, a satellite office led by the Claims

Tokio Marine Group has acquired external certification for information security including Information

Service Department in charge of Tokyo, Chiba, Saitama and Kanagawa prefectures shall be set up andSecurity Management System (ISMS) certification. These achievements recognize the initiatives

will accept support personnel from throughout Japan and handle customer responses, mainly on-sitetaken within the Group to protect personal information. The Group intends to make continuous

claims assessments, in disaster-stricken areas.

improvements and to strengthen further its information security management structure.

The infrastructure needed to provide claims services swiftly to the metropolitan area in the event

Protection of Personal Informationof a natural disaster has been built in advance in the locations where the above-mentioned backup

In the area of personal information on customers, Tokio Marine Group has formulated and released

offices and satellite offices would be established. In this way, a structure for claims payment services

the Tokio Marine Group Privacy Policy, which clarifies the Group policy for dealing with suchduring times of emergency is being established. Non-earthquake regular claims cases, including for

information. At the same time, each Group company formulates and releases a policy of its own in

automobile accidents, shall be allocated to and handled by claims service bases throughout Japanaccordance with the Privacy Policy.

45

Sustainability
Libraryprescribed in advance.

Sustainability
Management

terminals are not equipped with hard disks and information is centrally managed and deployed frompayment service responses, excluding on-site assessments after receiving claims, shall be made by all

Core Theme 3 /Supporting People

Tokio Marine & Nichido has installed thin-client* terminals for its in-house intranet. Thin-client

shall be launched at multiple bases throughout Japan, including in the Kansai region, and claimsCore Theme 2 /Protecting the Earthresidential earthquake insurance shall be handled in the Kansai region. Additionally, backup offices

5. We shall provide thorough supervision, instructions and education to our employees who handle<Tokio Marine Group Privacy Policy>

personal information, Specific Personal Information, etc. and anonymized information of our

Tokio Marine Group (the “Group”) is committed to the continuous enhancement of corporate value,customers to ensure that such information is managed appropriately.

the Group, shall comply with the Act on the Protection of Personal Information, Act on the Use of

6. We shall continue to revise and aim to improve our internal systems and procedures to protect the

Numbers to Identify a Specific Individual in the Administrative Procedure and other relevant laws,

personal information of our customers.

rules, regulations and guidelines, appropriately manage personal information, individual number
as well as anonymized information as described below, and implement other appropriate security
measures for the protection of personal information of our customers.
*“Personal information” and “personal data” provided in this Privacy Policy exclude Specific Personal Information, etc.

1. We shall acquire personal information and Specific Personal Information, etc. of our customers ina manner that is both legal and fair. Unless prescribed by law, rule or regulation, we shall notify or
publicize the purposes for using personal information and Specific Personal Information, etc. of ourCore Theme 1 /Providing Safety and Security

Tokio Marine Holdings Privacy Policy

and specific personal information (hereinafter referred to as “Specific Personal Information, etc.”)

Governancewith customer trust at the foundation of all its activities. Guided by this corporate philosophy, we,Tokio Marine Group's
Sustainability

Privacy Policy

customers and shall use such information within these limits.
Core Theme 2 /Protecting the Earth

2. Unless prescribed by law, rule or regulation, we shall not provide personal information of ourcustomers to third parties without prior consent of each such customer. We do not provide Specific
Personal Information, etc. to third parties except in cases provided by law. There shall be no joint
use of Specific Personal Information, etc. with Group companies and business partners. Additionally,
unless otherwise prescribed by law, rule or regulation, when we provide personal data to a third

Core Theme 3 /Supporting People

party, we shall record the matters pertaining to the provision, and when we acquire personal datafrom a third party, we shall verify and record the matters pertaining to the acquisition.
3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of
personal information and Specific Personal Information, etc. of our customers. When we contract out
the management of personal information and Specific Personal Information, etc. of our customers to

Sustainability
Management

an outside service provider, we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal data andSpecific Personal Information, etc. that we hold, we shall respond promptly in accordance with laws,
rules and regulations. We also welcome comments and questions regarding the management of

46

Sustainability
Library

personal information and Specific Personal Information, etc. of our customers.

The Paris Agreement, adopted at the 21st session of the Conference of the Parties to the United

Japan, the then Chairman of the Board of Tokio Marine Holdings worked as one of the founders andNations Framework Convention on Climate Change (UNFCCC) (COP21) held in December 2015,

contributed to the establishment of the TCFD Consortium in May 2019.

2 degrees Celsius above pre-industrial levels. A new international framework to promote measures

After the establishment, Tokio Marine Holdings has been a member of the Planning Committee toagainst climate change, as well as other actions specified for achieving this goal, are expected todeliberate on the consortium’s future course of action. The company also participates in discussion

affect future social and economic activities and facilitate the transition to a decarbonized society.

on effective ways for companies to disclose climate-related information and how to link the disclosed

Toward the 2 degrees Celsius goal of the Paris Agreement, Tokio Marine Group will voluntarily
implement measures against climate change and focus on encouraging the transition to a

Tokio Marine Holdings has been making disclosures based on the TCFD’s recommendations starting

decarbonized society through constructive dialogue and collaboration with a number offrom its Integrated Annual Report 2017.

stakeholders, from international organizations, the Japanese government and business and academic
communities to non-profit organizations (NPOs) and non-governmental organizations (NGOs). The

The table below is an overview of the four fields of disclosure based on the TCFD’s recommendations.

Group believes that it is also important to promote climate change measures as one pillar of its

In this report, we provide detailed information in each field.

efforts to build a sustainable society, specifically when working to resolve various social issues andachieve the United Nations’ Sustainable Development Goals (SDGs).

Governance

Strategies

Risk management

Metrics and targets

The Task Force on Climate-related Financial Disclosures (TCFD) had been entrusted by the Financiala) Oversight by the Board of
Directorsb) Management rolea) Climate-related risks andopportunitiesb) Impact of climate-relatedrisks and opportunitiesc) Possible impact ofdifferent climate-related
scenariosa) Process for identifying
and assessing climaterelated risksb) Process for managing
climate-related risksc) Integration of theseprocesses into overall risk
managementa) Metrics used to assessclimate-related risks andopportunitiesb) Scopes 1, 2 and 3
greenhouse gas (GHG)
emissionsc) Targets used to manage
climate-related risks andopportunities

Stability Board (FSB) to formulate voluntary recommendations for consistent, comparable, reliable,clear and efficient climate-related disclosures by companies in the financial sector and released its
final recommendations in June 2017.
Climate change and natural disasters represent a global issue and have a significant impact on
Tokio Marine Group as we engage in the insurance and financial services businesses. As such, Tokio

Source: Created by Tokio Marine Holdings based on the Recommendations of the Task Force on Climate-related Financial Disclosures, Figure 4(p.14), TCFD, June 2017

Marine Holdings is supporting the activities of the TCFD and is working toward the formulation ofpolicy recommendations to encourage disclosure that will help investment decisions by engaging in

Climate-related Financial Disclosure based on Recommendations of the TCFD, Integrated Annual

and overseas.

Report 2020
External Evaluations and Participation in Initiatives (Climate Change Disclosure) >>In July 2018, Tokio Marine & Nichido became a founding member of the insurer pilot group, launched

Sustainability
Management

discussions and exchanging opinions with relevant government and private-sector parties in Japan

Core Theme 3 /Supporting People

Climate-Related Financial Disclosure Based on the Recommendations of the TCFD

Core Theme 2 /Protecting the Earth

Disclosure Based on the Recommendations of the TCFD

Core Theme 1 /Providing Safety and Security

information to appropriate investment decision-making of financial and other organizations.

Governanceclearly sets out the world’s common long-term goal of keeping a global temperature rise well below

Tokio Marine Group's
Sustainability

Initiatives for Building a Decarbonized Societyby the United Nations Environment Finance Initiative (UNEP FI) under the Principles for Sustainable
insurance industry to make climate-related disclosures based on the TCFD’s recommendations. In

47

Sustainability
Library

Insurance (PSI) framework to examine and develop methodologies and analytical tools for theof the development process of the Overall Group Sustainability Strategy, which is developed by a

The following highlights major risks and opportunities that may have an impact on Tokio Marine

dedicated sustainability promotion department.

Group’s business activities.

The Board of Directors of Tokio Marine Holdings is the decision-making body for Tokio Marine Group’s• Physical Risk

climate change-related action policies. It approves the Overall Group Sustainability Strategy that

There are several theories, but climate change due to global warming is considered to possibly

encompasses climate-related measures and evaluates and determines a medium-term plan, plansbring about major changes in the frequency and scale of natural disasters in the future. As such,for each fiscal year and other matters in accordance with the strategy. The Board also monitors

basing analyses only on past statistical data may prevent appropriate risk assessment and impact

the implementation status of these plans and matters based on the reports from a dedicatedthe calculation of insurance premiums and the ability to pay insurance claims in the event of asustainability promotion department (Sustainability Division within the Corporate Planning

serious disaster. Thus, climate change may pose a threat to the non-insurance business and business

Department of Tokio Marine Holdings).

activities of global companies. Occurrence of water immersion, power failure or other damage
resulting from natural disasters at any of the bases of Tokio Marine Group may disrupt the Group’s

The Sustainability Board, comprising the CEO of Tokio Marine Holdings (Group CEO) and presidents

business operations and cause financial impact, including response costs and lower revenues.

Core Theme 1 /Providing Safety and Security[Climate-Related Risks and Opportunities Concerning Tokio Marine Group’s Business Activities]

Governance

Tokio Marine Holdings identifies and assesses climate change-related risks and opportunities as part

Tokio Marine Group's
Sustainability

Strategies

Governanceof Group companies, is responsible for executing the climate-related strategies of the entire• Transition Risk

Group Sustainability Strategy that includes climate-related measures, a medium-term plan andAs the global momentum toward decarbonization accelerates and the transition to a decarbonizedplans for each fiscal year, and based on the reports from the Sustainability Division, monitors thesociety progresses, we anticipate more stringent regulations, technological innovation, asset value

implementation status of climate change-related measures throughout the Group.

fluctuations and changes in the investment environment as well as in customer needs, which may
impact the Group’s businesses. We need to quickly respond to these changes and are working to
identify our exposure to such transition risk and set up a required product development structure.

Corporate Planning Department, in which the Sustainability Division has been established, as well as

At the same time, we have already developed and have been offering products and services thatfor handling sustainability-related issues of the entire Group and making reports to the Group CEO.

cater to these diverse changes. We expect that the shift from existing products and services to

The Group CSSO and the Sustainability Division meet periodically to discuss the ongoing projects.

decarbonized or low-carbon counterparts will be a gradual one, and the relatively short periods of

The Group CSSO also monitors sustainability-related matters, including those concerning climate

non-life insurance contracts allow us to respond to the said changes flexibly and with agility.

change, based on the reports from the Sustainability Division, while the Sustainability Division

Core Theme 3 /Supporting People

The Group Chief Strategy and Synergy Officer (Group CSSO) is responsible for overseeing theCore Theme 2 /Protecting the EarthGroup. The Sustainability Board holds meetings periodically to evaluate and discuss the Overall• Opportunities

investigates and provides findings on topics for which the Group CSSO has requested clarification.
Tokio Marine Group’s Sustainbility Promotion Structure and Plans and Results of Sustainability

technological innovations. Based on the Long-Term Strategy under the Paris Agreement approved

Initiatives >>by the Cabinet in June 2019, Japan formulated its Progressive Environment Innovation Strategy inJanuary 2020. The strategy aims to spur game-changing innovation of technologies in the energy

Sustainability
Management

The path toward reducing GHG emissions entails both the use of clean energy and various

and environment fields, in which Japan has strengths; to reduce associated costs to the level suitableof GHG emissions on a global scale by spreading them across the world. The strategy includes

48

Sustainability
Library

for implementing these technologies in society; and to make maximum contribution to a reduction

safety and security of our customers and society, and the intensification of natural disasters poses

capabilities. A GHG reduction effort under a public-private partnership is already underway, and wea direct impact on the insurance industry. This makes climate change a top-priority issue that wehold heightened expectations for additional business opportunities.

must address head-on not only for our insurance business, which is our principal business, but also
committed to voluntarily implementing measures against climate change and helping to facilitate

may increase needs for insurance for renewable energy businesses, including solar, geothermal andthe transition to a decarbonized society. These actions will be based on our constructive dialogues

onshore and offshore wind power generation. In order to fully respond to such needs, we have been

and collaboration with international organizations, governments, the business community, academic

increasing the level of sophistication of our risk assessment in insurance underwriting and haveinstitutions, civil society, and other groups and industries toward the achievement of the 2 degrees

already developed and been providing insurance products for such renewable energy businesses as

Celsius target set in the Paris Agreement adopted at UNFCCC’s COP21 in December 2015.

an effort to increase the opportunity to generate more revenues.
Given these climate-related risks and opportunities surrounding Tokio Marine Group, we havespecified climate change and natural disasters as issues having materiality (material sustainability

communities more vulnerable to climate change and weather disasters. As an example of ourissues) and have been incorporating measures against climate change into our processes of insurance

response, we have been selling Barish Bima Yojna / Mausam Bima Yojna in India, which is a weather

underwriting and investment and financing. Other efforts include engaging in industry-academia

insurance product that evaluates climate risks such as precipitation volume and temperature incollaborative research on climate change and natural disaster risks; developing and providing

all areas within the country and takes into account the impact of unseasonable climate on grain

disaster risk-related products and services; raising environmental and disaster prevention awareness;harvest yields in farming communities. While using CO 2 emissions from business activities andreducing the environmental footprint in business activities; and achieving carbon neutral status.

the CO 2 fixation and reduction effect from mangrove planting, the purchase of green power andother activities as our metrics and setting out the target of achieving carbon neutral status, we are• Insurance Underwriting

strengthening our ability to respond to the transition risk and creating additional opportunities for

We fully recognize the importance of addressing the environmental and social impacts arising fromefficient use of resources and cost reduction.

our business execution and are committed to exercising underwriting practices that will enable us

Core Theme 2 /Protecting the Earth

There is also an expected rise in needs for stabilizing the lives of people in farming and otherCore Theme 1 /Providing Safety and Security

In the process of promoting GHG emissions reduction and elimination, a shift of a major power source

Governancein our role as an institutional investor and as a global company. To that end, Tokio Marine Group is

Tokio Marine Group's
Sustainability

innovation action plans consisting of 39 themes that capitalize on the country’s technologicalto contribute to the transition to a decarbonized society toward the achievement of the target of thecoal-fired power generation plants. We may grant exceptions based on comprehensive evaluation

local communities by providing safety and security in times of need. With this in mind, we willof circumstances such as national energy policy, energy situations, business continuity and othercontinue to serve society through our business and aim to be a “Good Company” that will be needed

considerations in the relevant country and by referencing the Organisation for Economic Co-

by customers and society 100 years from now. To date, we have endeavored to contribute to theoperation and Development (OECD) Arrangement on Officially Supported Export Credits and otherdevelopment of society through the provision of safety and security by making the most of ourinternational guidelines. We will also support low-carbon efforts of our existing customer plants byknowledge and experience accumulated over the years in the insurance business. We will remain

helping them give consideration to the environment through the use of advanced, highly efficientcommitted to solving various social issues and contributing to a safe, secure and sustainable future in

power generation technologies and carbon capture, utilization and storage (CCUS), or carbon

order to create value beneficial for all our stakeholders and more broadly for society as a whole, while

recycling, technologies, which can reduce or eliminate GHG emissions.

Sustainability
Management

Paris Agreement. As a basic rule, Tokio Marine Group will not underwrite new insurance policies for

At Tokio Marine Group, the fundamental purpose of our business is to protect our customers andCore Theme 3 /Supporting People[Tokio Marine Group’s Climate Strategy]

continuously raising the Group’s corporate value.
Climate change is a global challenge having great significance in human history, which threatens thesociety by promoting insurance underwriting for solar, wind and other renewable energy businesses.

49

Sustainability
Library

We also support sustainable growth through our business and the transition to a decarbonizedGroup’s overall level of expertise and expand our business domain.

services.

In June 2020, we acquired GCube Insurance Services, a specialist renewable energy insurance• Investment and Financing

underwriter with a long track record of offering insurance products and services in the United States,

As a basic rule in our investment and financing operations, and in order to contribute to theEurope and globally. This acquisition deepens our in-house expertise in renewable energy insurance

transition to a decarbonized society, we will not provide new financing for coal-fired powerand enables us to bring more products to the market in support of the transition to a decarbonizedgeneration plants. We do, however, take into account individual circumstances as with the case ofsociety.

insurance underwriting. With Tokio Marine & Nichido and Tokio Marine Asset Management, two of
our Group companies, being a signatory to the United Nations-supported Principles for Responsible

Among power generation using renewable energy, offshore wind power generation that uses theInvestment (PRI), we will promote investment and financing based both on financial information

force of offshore wind to generate power has drawn much attention globally for its better generating

and on environmental, social and governance (ESG) criteria. We will also support the transition toefficiency than onshore wind and solar power generation. It is also considered a promising option ina decarbonized society by integrating climate-related factors into our investment decision-making

Japan as the country is surrounded by the sea and has long coastlines. In November 2018, the Diet

process.

passed the Act of Promoting Utilization of Sea Areas in Development of Power Generation Facilities
Tokio Marine & Nichido requires its investee companies to enhance their disclosure of non-financial

thereby setting up a system to license operators to use designated sea areas for a certain period of

information, including information on ESG issues, as an effort to accurately capture the status of eachtime.

company. In constructive dialogue, Tokio Marine & Nichido also places increased emphasis on ESG
issues-related themes to encourage an improvement in corporate value of these investee companies
as well as their sustainable growth. In its investment decision process, Tokio Marine & Nichido

many risks that vary from those encountered on land and thus requires adequate risk management.

promotes an ESG integration approach, which comprehensively evaluates financial and ESG factors.

Tokio Marine Group has already been underwriting insurance for offshore wind power generation

Specifically, the company will check ESG information, including human rights-related information.

projects around the world. At the same time, the Group has accumulated know-how for analysis andThrough these endeavors, Tokio Marine & Nichido will accumulate knowledge on ESG evaluation andassessment of the risk of natural disasters specific to each region, including typhoons, earthquakes

work to refine its investment decision-making process. Meanwhile, Tokio Marine Asset Management

and tsunamis. Driving Japan’s efforts in this area in terms of insurance, Tokio Marine Holdings has

has established and operates a Responsible Investment Committee comprising chief asset managers

been sharing its know-how accumulated in past projects at international conferences and seminars.

of each asset class to promote stewardship activities for and active engagement in ESG topics. The
company has also been operating a renewable energy fund to invest in solar power plants since 2012

In addition, Tokio Marine & Nichido has developed an insurance package for offshore wind powerCore Theme 3 /Supporting People

However, in addition to substantial facility installation costs, offshore wind power generation faces

Core Theme 2 /Protecting the EarthUsing Maritime Renewable Energy Resources for promoting the offshore wind power industry,

Core Theme 1 /Providing Safety and Security

and within each agent and taking other measures to enhance the competitiveness of our claims

Governancestrengthening our support structure in Japan, introducing electronic means to report loss internallyby carrying out strategic acquisitions of companies having strengths in this area to increase the

Tokio Marine Group's
Sustainability

Besides providing specialized insurance packages for these operators, we are accelerating our efforts

in order to support decarbonization efforts.

launch of operation, and intends to play an important role in further promoting the widespread use• Sharing Natural Disaster and Disaster Prevention Knowledge for Building a Resilient Societyof offshore wind power generation.

With possible increases in the frequency and scale of natural disasters in the future, it is also
important to make disaster prevention and mitigation efforts to build a resilient society. Tokio Marine
Group has been providing various support for corporate risk assessment, formulation of businessarea disasters by using satellite images and drones to quickly identify conditions of affected areas,

continuity plans (BCP) and establishment of business continuity management (BCM). This is done

50

Sustainability
Library

Moreover, we strive to make a faster, smoother response to losses after a typhoon or other wide-

Sustainability
Management

generation, which offers comprehensive coverage for risks during facility construction and after theDisaster Risks and Linking the Findings to Product and Service Planning) >>with local governments and financial institutions. Providing a sense of security through its services

Preventing Global Warming by Promoting the Development of Clean Energy >>before a disaster occurs has garnered high praise among customers and led to their growing support

Promoting Environmental Management (Concept for Reducing CO2 Emissions) >>to Tokio Marine Group.

External Evaluations and Participation in Initiatives (Initiatives in Which Tokio Marine Group Is
Participating) >>We have also been undertaking initiatives to increase disaster awareness of individuals. These
alleviation of and adaptation to climate change. We have held the Green Lessons, Disaster Prevention

Risk Management

Lessons and other school lessons approximately 1,500 times for a total of 100,000 children. TheseAt Tokio Marine Holdings, a dedicated sustainability promotion department (Sustainability Division

initiatives have also become an opportunity for Tokio Marine Group to gain broad public recognition.

within the Company’s Corporate Planning Department) identifies risks and opportunities, including• Collaboration with Stakeholders

those related to climate change, and compiles the assessment results of these risks and opportunities

Tokio Marine Group has been participating in the United Nations Global Compact, UNEP FI, UN-

for drafting an Overall Group Sustainability Strategy. The division also holds a monthly meeting withsupported PRI and other initiatives to collaborate with various stakeholders and contribute to thethe CSSO, who is a Senior Managing Director, to discuss the assessment results.

Core Theme 1 /Providing Safety and Security

include a BCP workshop and school lessons, the latter of which are one effective way of encouraging

Governance

Making Society Resilient to Natural Disasters (Conducting Research on Climate Change and Natural

as high levels of expertise and risk consulting capabilities of Group companies and by collaborating

Tokio Marine Group's
Sustainability

by leveraging its knowledge and experience gained through disaster response in the past as wellcreation of a safe, secure and sustainable future.
the feedback from stakeholder engagement. This stakeholder engagement initiative includes

of its industry-academia collaborative research with society as well as to resolve disaster issues and“Sustainability Dialogue,” in which we regularly invite outside experts to share the latest knowledge

mitigate disaster damage on a global basis. These efforts are carried out by joining internationalon sustainability with the Group’s management and to engage in dialogue (exchange views andinitiatives, such as the Private Sector Alliance for Disaster Resilient Societies (ARISE) led by the UN

engage in discussions) about Tokio Marine Group’s sustainability initiatives.

Core Theme 2 /Protecting the Earth

Tokio Marine Group also identifies and assesses climate-related risks and opportunities by analyzing
In responding to climate change and natural disasters, the Group is also striving to share the findings

Office for Disaster Risk Reduction (UNDRR), The Geneva Association’s Climate Change and Emerging
activities through environmental management. The head office of Tokio Marine & Nichido adopted
severe weather disasters, we have been playing a leading role in creating an international framework

Japan and overseas, we have introduced our unique environmental management system throughfor promoting disaster risk insurance through our engagement with the Insurance Development

collaboration with Tokio Marine Holdings and Tokio Marine & Nichido. Each year, we identify and

Forum (IDF) and Asia-Pacific Economic Cooperation (APEC).

assess environmental issues, including climate-related risks, and define environmental targets.

In September 2015, the Cebu Action Plan (CAP) was adopted at APEC’s Finance Ministers’ Process

In order to make adequate response to emerging risks through our enterprise risk management(FMP). Within the CAP, disaster risk financing and insurance (DRFI) was declared as a priority issue(ERM) process, Tokio Marine Group conducts analysis and evaluation using Intergovernmental

and the importance of collaboration with the private sector was emphasized. As a representative

Panel on Climate Change (IPCC) scenarios and includes climate-related and other wide-ranging

of the private sector, Tokio Marine Group has been supporting the permeation of DRFI since 2015,

risks as important areas of our risk management. We are also working to identify our exposure toproviding its knowledge to the finance authorities in the APEC countries for increasing resilience inthe transition risk and set up a required product development structure. At the same time, we havecommunities prone to weather disasters.

developed and been providing products and services tailored to various changes.

51

Sustainability
Library

an environmental management system based on ISO 14001 in fiscal 1999. At Group companies in

Sustainability
Management

Furthermore, with the aim of encouraging developing countries to financially prepare for increasinglyCore Theme 3 /Supporting People

Additionally, Tokio Marine Group engages in energy conservation and resource conservation

Environmental Topics (CC+EET) working group and ClimateWise.

Marine & Nichido through intra-Group reinsurance, risks that exceed the retention level deemed

decisions into all aspects of business and using capital adequacy and profitability relative to risk as

appropriate on a Group basis are collectively ceded* to the external reinsurance market. By thismetrics for making management decisions. Under the ERM framework, we conduct risk management

collective ceding, we leverage economies of scale to reduce ceding costs.
*Ceding refers to an insurance company passing on a part of its responsibility to pay insurance claims to another insurancecompany.

typhoon risk under future climate conditions as well as the impact on insurance losses caused by achange in flood risk as a result of increased rainfall.

Special Feature (1) Response to Global Climate Change and the Increase in Natural Disasters(P. 26–27), Integrated Annual Report 2020

Japan, we identify material risks surrounding Tokio Marine Group and develop policies to respond toEnterprise Risk Management (ERM) (P. 76–79), Integrated Annual Report 2020

these risks. Material risks identified in fiscal 2019 included natural disasters, such as major wind andwater disasters. In identifying material risks, we have adopted a system to monitor all risks, including

Metrics and Targets

emerging risks resulting from environmental and other changes, and to report them to the Group’s
management. The system is designed to comprehensively assess these risks using both quantitative

We use CO 2 emissions from business activities (total of Scopes 1, 2 and 3) and the CO 2 fixation

factors (such as economic loss and frequency of occurrence) and qualitative factors (including

and reduction effect from mangrove planting and other activities as our metrics. Our target isbusiness continuity and reputation). We also perform stress tests using scenarios of low frequency

to achieve carbon neutral status on a Group basis annually, and we have attained this target forbut high consequence major natural disasters and other extreme events.

seven consecutive years from fiscal 2013 to fiscal 2019. We will continue toward achieving thisof Tokyo, Nagoya University, Kyoto University and other organizations to look into the impact of

expectations placed on the Group from the international community. In the same month, we revised

climate change on the insurance business over the short, medium and long terms and to identify

the declaration made in 2007 for our involvement in the Mangrove Planting Project for 100 years

and assess climate-related risks. As an example outcome, the Group has learned that under futureand newly announced the Mangrove-based Value Co-creation 100-Year Declaration to seek creation

climate conditions (about 100 years from now), an increase in the average typhoon intensity willof value together with members of society by providing solutions to social issues mainly utilizing

increase typhoon risk. The Tokio Marine Research Institute and other Group companies have beenmangrove trees.

assessing and calculating the impact on insurance losses under future climate conditions using IPCC
Representative Concentration Pathway (RCP) scenarios. Specifically, RCP4.5 and RCP8.5 are used

Also, Tokio Marine & Nichido has set a medium-term target of a 40% reduction in CO 2 emissions byto simulate changes in typhoon risk, while RCP8.5 is used to simulate changes in flood risk due to2020 compared with the 2006 baseline and a long-term target of a 60% CO2 emissions reduction byincreased rainfall. The results of analyses of such scenarios are referenced in evaluating the potential

2050 compared with the 2006 baseline.

impact on insurance underwriting from more severe natural disasters arising due to climate change.

Integrated Annual Report 2020

The level of reinsurance premiums may fluctuate widely in line with increasing large-scale weather
disasters due to climate change, possibly causing a sharp rise in reinsurance premiums. Tokio Marine

Sustainability
Management

Addressing Material Social Issues and Their Risks and Opportunities (P. 22–25),

Core Theme 3 /Supporting People

Communities of Ocean Action, which are supporting implementation of SDG 14, as a response to theCore Theme 2 /Protecting the Earthtarget in fiscal 2020 and onward. In October 2019, Tokio Marine Group joined the United Nations’Meanwhile, Tokio Marine Group engages in research through collaboration with The University

Core Theme 1 /Providing Safety and Security

Moreover, at the ERM Committee comprising top management of Group companies in and outside

Governancewhile taking into consideration various factors, including the research results such as a change inTokio Marine Group's
Sustainability

Tokio Marine Group promotes ERM that seeks to increase corporate value by integrating risk-basedGroup strives to optimize retention and reinsurance on a Group basis. As for natural disaster risks,
all natural disaster risks assumed by Group companies in and outside Japan is centralized to Tokio52

Sustainability
Library

we designate Tokio Marine & Nichido as the Group Retention Vehicle. While a certain portion ofWe express the following in the Tokio Marine Group Code of Conduct, which summarizes important

Charter as principles of conduct required from the perspective of social responsibility and we strive

matters given the highest priority in our day-to-day business. Under the code, directors, officers andto respect and promote the recognition of human rights for stakeholders.

employees act in an honest and fair manner in conformity with laws and social norms and undertake
fair business activities.

Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group Sustainability
strive to respect and promote the recognition of human rights for all people, including customers,
shareholders/investors, insurance agents, business partners, employees and local communities/
society.
Tokio Marine Holdings endorses and respects the Universal Declaration of Human Rights, the OECD
Guidelines for Multinational Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on
Business and Human Rights and ISO 26000, and has signed the United Nations Global Compact. Tokiorights and participates in and contributes to initiatives concerning social responsibility, and by doingso, fulfills its role toward realizing a sustainable society.

Tokio Marine Group Sustainability Charter (excerpt)
implementing its Corporate Philosophy to achieve sustainable growth together with thedevelopment of society in accordance with the following principles:
Respect for Human Rights and Dignity• We respect and actively promote the recognition of human rights for all people.
promote training and education of our employees.
• We respect the right to privacy and strive to enforce this right through the managementof personal information.

Sustainability
Library53

Sustainability
Management• We strive to ensure an energetic working environment that is both safe and healthy and toCore Theme 3 /Supporting People

Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by

Core Theme 2 /Protecting the Earth

Respect for Human Rights and the Environment
We shall respect the human rights of our customers, directors, officers, employees and allother people. We shall also act in consideration of the global environment.
• Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on
the grounds of gender, sexual orientation, gender identificaton, age, profession, nationality,
race, thought, creed, religion, social status or birth as well as any act constituting an
infringement of human rights should never be tolerated.
• Anti-harassment
Sexual harassment, abuse of authority or any other kind of harassment or intimidation
should never be tolerated.
• Private information and specific personal information, etc.
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group
Privacy Policy, we shall safeguard private information and specific personal information, etc.,
including customers’ information, and we shall not use such information except on a needbasis to carry out our business operations in order to avoid any breach of privacy.
• Protection of the global environment
Acknowledging that the protection of the global environment is an important responsibility,
we shall comply with applicable laws, rules and regulations, and respect the harmonization
with and the improvement of the global environment in all of our activities.

Marine Group fully understands international action principles and guidelines concerning humanCore Theme 1 /Providing Safety and Security

Tokio Marine Group Code of Conduct<Scope of application: Tokio Marine Group directors, officers and employees of Tokio
Marine Group companies (includes dispatched employees)> (excerpt)
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, thecompanies of Tokio Marine Group shall take necessary measures in accordance with internal
rules, which include investigating the facts, formulating countermeasures, submitting
reports to supervisory authorities, taking disciplinary measures against the involved parties
and formulating measures to prevent recurrences.

Charter as principles of conduct required from the perspective of social responsibility and we

GovernanceIn implementing our Corporate Philosophy, we have formulated the Tokio Marine Group Sustainability

Tokio Marine Group's
Sustainability

Respect for Human Rights

1) “human resources being our largest assets,” 2) “respect for diversity” and 3) “provision of

his or her work rewarding and work with enthusiasm with colleagues. It is also essential to gain trust

fair and equal opportunities” and will promote various personnel affairs measures, includingfrom all people and society by always acting in a way to respect human rights. Tokio Marine Group

employee training and support.

carries out various initiatives in accordance with its Basic Policy on Human Rights in order to instill a
We believe that our people are the most important contributor to our company's success. We

culture of respecting human rights within the Group.

aim to attract and retain the best talent in every aspect of our business.
We value diversity and inclusion as we strive for global excellence, and we work hard to create

1. We fulfill social responsibilities as a “good corporate citizen” by positioning respect fora business environment where our people can achieve their full potential.

human rights as one of the important standards of corporate activities and practicing it
through daily business operations.

We have a transparent relationship with our people. For those who have both a passion and a

2. By nurturing employees who are conscious of and can practice respect for human rights,

challenging spirit, we encourage career development and personal growth.

we promote the realization of “customer trust and satisfaction” on the basis of human rights.
3. By fostering a culture that respects human rights, we establish a “free and open corporate
culture” in which all employees respect each other and fully demonstrate their abilities.
Marine Group.

Management Stance concerning Respect for Human Rights and Various Initiatives
Tokio Marine Holdings formulates action policies concerning human rights, compliance and risk

We have also established the Tokio Marine Global HR Policy as our universal philosophy and concept

management, and accordingly, monitors business operations of Group companies on a regular basis

for human resources management to be shared among respective countries and regions worldwide.

to identify any issues related to respect for human rights and implement measures to counter any risk

• Respect for Human Rights within the Group

Tokio Marine Global HR Policy

At each Group company, all employees and other co-workers are working to build a vibrant corporate

Amid the growing importance of global business in recent years, Tokio Marine Group

culture without discrimination or harassment.

believes it essential to hire and nurture diverse personnel, regardless of nationality, age andAt Tokio Marine & Nichido, we formulate the Basic Policies and Measures Related to Human Rights

an environment in which employees can fully exert their capabilities.

at the beginning of each fiscal year, and under the human rights awareness promotion structure,provide support to all branches for their relevant efforts made in relation with operations that involve

In December 2010, we established the Tokio Marine Global HR Policy as our universal

Sustainability
Management

gender, at each Group company in respective countries and regions worldwide and developCore Theme 3 /Supporting People

thereof.

Core Theme 2 /Protecting the Earth

4. By promoting this initiative throughout the Group, we facilitate the growth of Tokio

Core Theme 1 /Providing Safety and Security

Basic Policy on Human Rights

Governance

all forms of emergencies, every employee must respect diverse values and work styles of others, findTokio Marine Group's
Sustainability

In order for Tokio Marine Group to remain strong and caring to protect customers and society fromhuman rights and inspect the status of their efforts at the end of the fiscal year. We go through thephilosophy and concept for human resources management to be shared among respective

improvement measures.

54

Sustainability
Library

plan-do-check-act (PDCA) cycle on a constant basis to survey the status, identify issues and takecountries and regions worldwide. We are working to share the thinking and values ofEvery year, each member company of Tokio Marine Group holds human rights training in the• Human rights awareness training (target: training to be attended by all employees), fair hiring

workplace, in which all employees and other co-workers take part to build a vibrant corporate

selection practices and achieve normalization within the Groupand employees learn about a wide range of areas, which include acquiring knowledge concerninga number of human rights issues in Japan of discrimination against people belonging to outcast
communities, LGBT (lesbian, gay, bisexual, transgender) and harassment issues as well as about the

At Tokio Marine & Nichido, we have established a promotion structure mainly comprising the Human
Rights Awareness All-Branch Promotion Headquarters and the Human Rights Awareness Promotion
Committee members of each branch office. We work to foster a culture to respect human rights bycontinuing to achieve 100% participation every year for the human rights awareness training heldin the workplace. Other efforts include holding rank-based training, such as executive seminars,
publishing the latest information on human rights and related tools on our in-house intranet andCore Theme 1 /Providing Safety and Security

UK Modern Slavery Act 2015.

Human Rights Awareness Promotion Structure

Governanceculture without discrimination or harassment. Training is based on themes that reflect social issues• Promotion of employment of persons with disabilities, prevention of, education on andappropriate response to various types of harassment, diversity and inclusion, and execution ofdaily business operations with an awareness of human rights

Tokio Marine Group's
Sustainability

Human Rights Awareness Training(Principal Initiatives)

making them always available for all employees. In addition to employees, we provide various

Sustainability Performance Data (Human rights training participation rate, etc.) >>Fostering a Culture to Respect Human Rights by Soliciting and Awarding Human Rights-RelatedCore Theme 2 /Protecting the Earthtraining tools to agents to help them provide human rights awareness training.

Slogansrights-related slogans from all employees and their families within Tokio Marine Group. The aim is

1. Establish and thoroughly implement policies for promoting human rights awareness.

to facilitate an understanding of the importance of respecting human rights and raise human rights

2. Develop an organizational structure to promote human rights awareness with the president as theawareness in the workplace, at home and within local communities. We select excellent slogans anddisseminate them through our in-house intranet, Group newsletters and posters to be put up in each

responsible person.

Core Theme 3 /Supporting People

During Human Rights Week that takes place from December 4 to 10 every year, we solicit human• Process to Monitor the Promotion of Human Rights Awarenessworkplace as an effort to instill and spread the awareness of respecting human rights.

a year.
Keeping the Human Rights Perspective in Daily Business Operations and Thoroughly Ensuring

4. Formulate and thoroughly implement policies aimed at implementing fair recruitment selection

Prevention of Discriminatory Practices

practices and establish the Human Rights Awareness Committee for Fair Selection and Recruitment.

Sustainability
Management

3. Implement human rights awareness training for all directors, officers and employees at least once

Tokio Marine & Nichido has in place a document inspection system to check for any expression

5. Promote normalization (increasing employment of persons with disabilities and improving theiradvertisements for customers as well as in its daily business operations. The system also performs a

6. Establish rules for the prevention of harassment in the workplace and set up an in-housecheck to make sure the company does not obtain unnecessary personal information.

consultation desk.

55

Sustainability
Library(including illustrations) or wording undesirable from the perspective of human rights in its

workplace environment in terms of both “software” and “hardware”).

In solving human rights problems such as forced labor and child labor that are spreading globally,harassment, we have set up a Hotline System (Whistle Blower System), through which employees

rather than relying solely on initiatives by government institutions, there are increasing demands that

seek the advice of internal and external experts, and have been striving to realize a better workplace

global companies take responsibility and respond to these problems throughout their entire supply

environment for employees.

chains. There are also various instances in which inadequate handling of these issues causes a majordecline in the brand value of global companies and leads to product boycotts. Accordingly, in fiscal
2017 Tokio Marine & Nichido formed a business alliance with CRT Japan, a specified NPO, and has

Tokio Marine Group has established a system to ensure human rights due diligence based on the UN

been providing support for initiatives for reducing human rights risk, such as forced labor and child

Guiding Principles on Business and Human Rights.

labor, which could occur within global companies’ supply chains that span the world.

For Tokio Marine Group, human rights due diligence means an ongoing, preventive and voluntary

Tokio Marine & Nichido introduces CRT Japan to companies working to promote “responsible supply

process to avoid or reduce any negative impact of corporate activities on human rights and tochains.” These companies receive advice from CRT Japan and establish systems that aim to reduce

become a “Good Company.”human rights risk throughout their entire value chain. Tokio Marine & Nichido designs and provides
custom-made insurance for companies that receive advice from CRT Japan. This insurance covers the
additional costs of establishing crisis measures when hidden human rights risks are discovered at2017 with the assistance of Verisk Maplecroft, the world’s leading global risk analytics and forecasting

second- and third-tier manufacturing subcontractors overseas despite having already taken adequate

company, and the specified NPO Caux Round Table Japan (CRT Japan). The assessment covered every

measures for human rights risk when building supply chains. As a result, companies can use thiscountry in which we do business, and we identified potential human rights issues including forced

insurance to cover various expenses needed for responding quickly and accurately to prevent thelabor, human trafficking, child labor and discrimination which we need to tackle in order to prevent

occurrence of a major reputational risk when a human rights issue arises in the supply chain. In therisks from occurring.

future as well, Tokio Marine Group will continue to support the building of supply chains of global
companies.

Core Theme 2 /Protecting the Earth

According to the process, Tokio Marine Group conducted a human rights risk assessment in fiscal

Core Theme 1 /Providing Safety and Security• Human Rights Due Diligence

Governance• Supporting Initiatives for Reducing Human Rights Risk in Building Supply Chains

In order to solve human rights issues, such as sexual harassment and other various types of

Tokio Marine Group's
Sustainability• Hotline System (Whistle Blower System)

In fiscal 2020, we will analyze and assess the possibility of occurrence of the identified risks and theCore Theme 3 /Supporting People

impact of these risks on our stakeholders, and at the same time, will work to formulate necessary risk
prevention measures.
• Respect for Human Rights in the Value Chain
Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers andsubcontractors) from the perspective of social responsibility. The Principle of Transactions requests

Sustainability
Managementthat business partners promote initiatives that encompass human rights as well as “compliance withlaws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information
management” and “consideration for the environment.”

56

Sustainability
Library

Sustainability in the Value Chain >>Response to the UK Modern Slavery Act 2015

Giving consideration to environmental, social and governance (ESG) issues in investment andTokio Marine Group regards slave labor and human trafficking as social issues that must be solved

return. Tokio Marine & Nichido places great importance on the social role and responsibilities that theand makes efforts to prevent slave labor and human trafficking in its own businesses and value chain

insurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles(supply chain). At the same time, the Group is urging its various stakeholders to undertake initiatives

for Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Financetoward solutions to these issues.

Initiative (UNEP FI).
Modern Slavery refers to enslavement and servitude, all forms of forced labor and human trafficking,Responsible Investment (PRI) initiative, accepting these principles as an asset management company.

etc.

As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment
analysis and other actions, Tokio Marine & Nichido signed the PRI in August 2012. Through PRI and PSI

The International Labour Organization (ILO) reported in a 2014 survey that there were approximately

related activities, Tokio Marine Group is strengthening its initiatives for human rights in investment

21 million victims of forced labor worldwide (as of 2012) while annual illicit profits reached US$150

and financing.

billion (estimate), which shows that even in present times slave labor and human trafficking areserious social problems.

Core Theme 1 /Providing Safety and Security• UK Modern Slavery Act 2015
In April 2011, Tokio Marine Asset Management signed the United Nations-supported Principles for

Governancefinancing is becoming increasingly important from the perspective of improving long-term risk/

Tokio Marine Group's
Sustainability• Respect for Human Rights in Sustainable Investment and Financing

Creating a Society Where People Can Live with Security through Sustainable Investments andAccordingly, in March 2015 the British government enacted the UK Modern Slavery Act 2015 (“SlaveryAct”) to prevent forced labor and other present-day slave labor as well as human trafficking. The
Slavery Act went into effect in October 2015. Section 54 of the Slavery Act requires commercialorganizations that undertake business in the United Kingdom (regardless of whether the company isheadquartered in the United Kingdom) and that have annual sales of £36 million or more to publish

Core Theme 2 /Protecting the Earth

Financing >>a statement of steps taken each fiscal year to prevent slave labor and human trafficking in their own• Tokio Marine & Nichido Slavery and Human Trafficking Statement for the Fiscal Year 2019
Tokio Marine & Nichido announces as follows the Slavery and Human Trafficking Statement for the
fiscal year 2019 as a response to the UK Modern Slavery Act 2015. Tokio Marine & Nichido, together
human trafficking.
Slavery and Human Trafficking Statement

Sustainability
Library57

Sustainability
Managementwith its employees and business partners, will implement initiatives to prevent slave labor andCore Theme 3 /Supporting Peoplebusinesses and value chain (supply chain).

Tokio Marine Group's
Sustainability

Sustainability in the Value Chain
Tokio Marine Group defines the value chain as shown in the following table. Primarily through Tokio

Tokio Marine Group’s Value Chain
Initiative categorythat are integrated into the value chain. In terms of respect for human rights, in particular, we strive

Value chain

Corresponding SC guideline* category

Petroleum refining and distribution, electric
power providers(Category 3) Fuel and energy related activities notincluded in Scope 1 or 2

Delivery companies(Category 4) Transportation and delivery (upstream)

Waste disposal operators(Category 5) Waste generated in businesses

Trains, buses, taxis and accommodations(Category 6) Business travel

Trains, buses(Category 7) Employee commuting

Delivery companies(Category 9) Transportation and delivery(downstream)

Agencies, waste disposal operators(Category 14) Franchises

Promotion of ESG
initiatives throughthe provision of
products andservices

Providing products and services toindividuals, projects and companies(Category 11) Use of sold products

Sustainable
investments

Investment destination(Category 15) Investments

promotion of ESG initiatives among customers, projects and companies, to whom and which we
provide products and services; and sustainable investments that give due consideration to ESG issues
in investment activities.
Value chain
management

58

Sustainability
Library*Basic Guidelines on Accounting for Greenhouse Gas Emissions Throughout the Supply Chain, Ministry of the Environment (MOE)and Ministry of Economy, Trade and Industry (METI)

Sustainability
Management(Category 2) Capital goods

chain management in which we fulfill our social responsibilities together with business partners;

Core Theme 3 /Supporting People

Construction, maintenance andmanagement of office buildings

As for sustainability in the value chain, we are engaging in three initiatives. These are supply

Core Theme 2 /Protecting the Earth(Category 1) Purchased goods and services

Marine Group Sustainability Charter.

Core Theme 1 /Providing Safety and Security

Manufacture of media used for saleof products and services, IT systems,
consulting, audits and office supplies

to respect and promote the recognition of human rights within the value chain based on the Tokio

GovernanceMarine & Nichido, the Group is executing environmental, social and governance (ESG) initiatives

comprehensive consideration of compliance with laws, regulations and social norms, businessIn the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility

conditions, reliability, environmental activities, quality and prices of products, services andand achieving sustainable development together with its business partners and at raising customer

Tokio Marine Group's
Sustainability

Value Chain Managementcertainty of delivery period, among others.
3. Thorough information management■ Fulfilling Social Responsibilities Together with Business Partners

Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection

To implement ESG initiatives that are integrated into the value chain, Tokio Marine Holdings aims

of information acquired through business partners.

sustainable development together. In working to realize this objective, Tokio Marine & Nichido

4. Consideration for the environment

formulated the Principle of Transactions, which outlines the items that should be followed in terms

Tokio Marine & Nichido Group promotes the purchase of products with the least impact on theof conducting transactions, and is applying this across its Group. Tokio Marine & Nichido issues

environment (purchase of green products) and works in cooperation with business partners to

the Principle of Transactions to such Group business partners as suppliers and subcontractors andpromote the creation of a recycling-oriented society.

requests that these business partners promote initiatives for “compliance with laws, regulations andsocial norms,” “promoting fair and honest transactions,” “thorough information management” and5. Strengthening relationships of trust“consideration for the environment.”

Tokio Marine & Nichido Group endeavors to build good partnerships based on trust througha deeper understanding.

questions suppliers and subcontractors about the implementation of the contents of the Principle ofTransactions. The results of the questionnaire are compiled and are reflected in the next fiscal year’s
action plan for the value chain.

Policies for Outsourcing Management

Core Theme 2 /Protecting the Earthfrequent communication with domestic and overseas business partners and mutually gaining

Through a questionnaire that is given once every two or three years, Tokio Marine & NichidoCore Theme 1 /Providing Safety and Security

to have Tokio Marine Group and business partners fulfill their social responsibility and achieve

Governanceprotection and convenience and assuring the soundness and appropriateness of its business.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims

order to protect customers, enhance convenience and ensure the soundness and appropriateness of

to realize sustainable development with business partners (purchasers and consignees) and to

its operations in the event of outsourcing a portion or all of its operations.

fulfill its social responsibilities.
Based on these policies, Tokio Marine & Nichido selects its contractors according to the Standard for
Selecting Outsourcing Contractors and the Information Security Management System Standard. At

Tokio Marine & Nichido Group complies with laws, regulations and social norms in every

the same time, each year the company conducts investigations of the actual status of outsourcing

country and area when conducting transactions. We make every effort to reject relationships

contractors based on the Regulations Related to Outsourcing Contractor Management, whichwith anti-social forces and any undue claims from them.

stipulate the management system for outsourcing contractors, and makes improvements when
inadequacies are discovered.
In the future as well, Tokio Marine Group will promote initiatives integrated into the value chain

Tokio Marine & Nichido Group selects business partners in a fair and honest manner based on

together with its business partners.

59

Sustainability
Library

2. Promoting fair and honest transactions

Sustainability
Management

1. Compliance with laws, regulations and social norms

Core Theme 3 /Supporting People

Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management in

■ Joint Research into ESG Risks

traditional risks. Tokio Marine Group believes that one of its crucial responsibilities is to provide

One mission of Tokio Marine Group is to provide, in response to natural disaster risk, products andhigh-quality and reliable products and services while working with customers and business partners

services leading to the safety and security of customers and local communities. To achieve thisto understand and respond to ESG risks that have a significant impact on society. To fulfill thismission, we are applying our knowledge, which we have accumulated through research on natural

responsibility, Tokio Marine Group will promote ESG initiatives through the provision of products

disaster risk and participation in international initiatives, to the development of insurance products

and services across its sphere of influence based on the United Nations Environmental Programmeand services and are promoting activities to disseminate our know-how on disaster prevention and

Finance Initiative – Principles for Sustainable Insurance (UNEP FI-PSI).

mitigation widely throughout society.
Core Theme 1: Providing Safety and Security > Making Society Resilient to Natural Disasters >>[Responding to ESG Risks through Insurance Products and Services]■ Our Climate Strategy■ Consulting Related to ESG and Sustainability

We conduct research into the impact of physical risk (weather disasters) and transition risk (reinforcement

The understanding that non-financial value in addition to financial value is essential in order toof more stringent laws and regulations and technological advancements) of climate change on ourincrease corporate value over the medium to long term has taken hold in Japan in recent years.

provision of products and services.

Amid growing interest in ESG factors, there are heightened expectations for corporate management

Our Climate Strategy >>based on an awareness of ESG in addition to financial aspects. Tokio Marine & Nichido Risk

Core Theme 1: Providing Safety and Security > Making Society Resilient to Natural Disasters >>Consulting provides a variety of consulting services relating to ESG and environmental management
Investment (SRI) funds.
Tokio Marine & Nichido Risk Consulting’s “ESG and Sustainability” (in Japanese)

Insurance (UNEP FI-PSI)
http://www.unepfi.org/■ Preventing Global Warming by Promoting the Development of Clean Energy

http://www.unepfi.org/psi/

In order to prevent damage due to climate change from spreading, Tokio Marine Group is examining

Efforts to Promote ESG Initiatives through the Provision of Products and Services
Tokio Marine Group strives to gain an understanding of ESG risks that have a significant impact on

also providing products and services such as liability insurance for environmental pollution andsociety while working with customers and business partners to respond to these risks.

consulting on ESG criteria and sustainability.
Core Theme 2: Protecting the Earth > Preventing Global Warming by Promoting the Developmentof Clean Energy >>[Responding to ESG Risks during Development of Insurance Products and Services]■ ESG Integration into Insurance Underwriting Risk Management■ Sale of Environmental Impairment Liability Coverage

Procedure so as to include CSV (resolving social issues through business) as one of the goals of

In response to the growing need for ensuring compliance withproduct development and revision, and also provides environmental and social risks as points toenvironmental regulations and mitigating lost profit caused by the emission

check for reducing risks when developing and/or revising an insurance product.

of contaminants, U.S.-based Philadelphia Insurance Companies (PHLY )Sustainability
Management

In July 2017, Tokio Marine & Nichido revised its Insurance Product Development and Revision

Core Theme 3 /Supporting People

the possibility of installing and operating renewable energy facilities in Group companies while

Core Theme 2 /Protecting the Earthby leveraging its experience in evaluating client companies for inclusion in Socially Responsible■ United Nations Environmental Programme Finance Initiative – Principles for Sustainable

Core Theme 1 /Providing Safety and Security

Study and Research on Promotion of ESG Initiatives
through the Provision of Products and Services

Governance

Environmental, social and governance (ESG) factors facing society are increasingly affecting

Tokio Marine Group's
Sustainability

Promoting ESG Initiatives through the Provision of Products and Services

offers environmental insurance products with environmental impairment
liability coverage against various risks, including impairment liability forManagement Manual so as to clearly include environmental and social factors as the checkpoints forcontamination of the environment, for manufacturers, processing companies,

insurance product development and revision.

construction companies, environment-related operators, environmental

60

Sustainability
Library

Additionally, in April 2018, Tokio Marine & Nichido revised its Insurance Underwriting Risk

of Recycled Parts,” a joint statement made by The General
Insurance Association of Japan and its member insurance

parties and remediation expenses caused by environmental contamination, thereby contributing tocompanies in October 2011, we have decided to step up thisthe protection of the natural environment and the health of local residents while encouraging theinitiative by generally requiring the use of recycled parts when

promotion of regional industries.

repairing company-owned vehicles and encouraging their use
in personal vehicles of employees.

Philadelphia "Environmental Products"

First Auto Insurance Eco Mark Certification Acquired for Financial Products

For the same reason, Nisshin Fire provides an environment-conscious auto insurance, Asante, which
provides a 10% discount on insurance premiums if a car repair is done using recycled parts at one of

auto insurance Eco Mark*1 certification for financial products

the automobile excellent repair shops specified by the company.
Nisshin Fire Asante (in Japanese)from the Japan Environment Association (JEA) for its efforts
to promote various initiatives in the environment-related
field. These included promotion of the Green Gift Project,■ In Support of Customers’ Health and Productivity Management

dissemination of information on eco-safe driving and accident

Tokio Marine Group supports the promotion of corporate health and productivity through a range ofreduction via the company website, increased use of recycled parts in auto repairs and premium

services in order to deliver the know-how we have gained from our own initiatives within the Groupdiscount services for hybrid, electric and compressed natural gas vehicles.

to customers. As an example, to help with the formulation of highly effective health promotion

Core Theme 1 /Providing Safety and Security

In December 2010, Tokio Marine & Nichido acquired the first

Governance

These insurance products protect policyholders from impairment liability for damage to third

Tokio Marine Group's
Sustainability

Following “ The Declaration of the Promotion of the Useconsultants, pharmaceutical firms, electricians, plumbers, hotel operators and real estate agencies.

measures and the implementation of a PDCA cycle, we provide support for the quantitative analysisof health-related issues by analyzing medical exam and prescription data held by companies andbecoming the first company in the financial industry to receive an Eco Mark award. In granting thehealth insurance associations; establishment of various corporate systems essential for promotingaward, JEA highly recognized the company’s efforts to promote the widespread use and increase thehealth and productivity management; and implementation of health promotion measures effective

visibility of Eco Mark-certified auto insurance products (creation of Eco Mark awareness posters andto contend with a variety of health-related issues.

extensive use of the Eco Mark label on auto insurance leaflets and renewal notices) and to offer ecoCore Theme 3: Supporting People > Building a Society Based on Health and Longevity to Ensure

impact through the Green Gift Project. Becoming carbon neutral in its domestic business activities in

Peace of Mind >>fiscal 2009 and 2010 was another point that was recognized by JEA.
■ Support for Mental Health Management
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support
the mental health management of companies. The company’s EAP provides a comprehensive menu
of services by a team of experts including psychiatrists, clinical psychotherapists and personnel andlabor consultants. These services include individual follow-up for employees based on the results ofAccident-Related Auto Repairs That Are Friendly to the Environment

employee stress checks; providing supportive care during a leave of absence or when returning toTokio Marine & Nichido and Nisshin Fire & Marine Insurance (“Nisshin Fire”) have been undertaking an

work; preventing recurrence; analyzing stress level tendencies in organizations; and consulting on

initiative to promote environment-conscious auto repairs following accidents with the cooperation

how to create a mental health framework.

replacement, of parts damaged in an accident or the use of recycled or rebuilt parts if the damage isCore Theme 3: Supporting People > Building a Society Based on Health and Longevity to Ensure

beyond repair to reduce industrial waste and utilize resources more effectively.

Peace of Mind >>61

Sustainability
Libraryof customers. This initiative, contingent upon the approval of customers, encourages the repair, not

Sustainability
Management*1 The Eco Mark environmental label is granted to products that are certified as having less impact on the environment
throughout their lifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented to companies and organizations
proactively engaged in activities to achieve the objective of the Eco Mark project: “Creation of a sustainable society through thewise choice of environment-friendly products by consumers and environment improvement efforts by companies.”

Core Theme 3 /Supporting People

friendly auto insurance that allows policyholders to participate in activities to reduce environmental

Core Theme 2 /Protecting the Earth

In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA,

Tokio Marine Group believes that one of its basic roles is to give consideration to the environment,■ Asset Management Policies

including climate change, as well as to society and governance in its investment and financing

The asset management policies of Tokio Marine & Nichido and Tokio Marine Asset Management areoperations and contribute to the creation of a sustainable society. The sustainable growth of society

as follows.
<Asset Management Policy from the Tokio Marine & Nichido Disclosure Report 2020 (excerpt)>

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI), UN Principles for Responsible Investment

Besides focusing on safety, profitability and liquidity in preparation for the payment of insurance(PRI), Principles for Financial Action for the 21st Century and the Japan Sustainable Investment Forumclaims, Tokio Marine & Nichido also undertakes asset management that contributes to society andand leverage the findings of these activities to execute sustainable investments and financing. Tokio

public welfare. For this reason, with a main focus on Asset Liability Management (ALM), Tokio Marine

Marine Group is making group-wide efforts to promote sustainable investments and financing,& Nichido aims at securing long-term, stable income and carrying out efficient liquidity management

and Tokio Marine & Nichido and Tokio Marine Asset Management, two companies accounting for aunder appropriate risk control giving due consideration to the characteristics of insurance products.

significant portion of the Group’s entire investment activities, have become a signatory to the UN-

https://www.tokiomarine-nichido.co.jp/company/pdf/TMNF_2020_d.pdf (in Japabese) (PDF/5.1MB)

supported PRI.
Additionally, in order to fulfill its corporate social responsibility, Tokio Marine & Nichido posts its ESG

Study and Research on Sustainable Investments and Financing

Investment and Financing Policy, which also gives appropriate consideration to ESG and other non-

■United Nations Environment Programme Finance Initiatives – Principles for Sustainablefinancial elements, at the following link.

Core Theme 1 /Providing Safety and Security

environmental, social and governance (ESG) issues, we join study and research activities such as theGovernanceis essential in securing long-term, stable income through investments. In an effort to solve various

Tokio Marine Group's
Sustainability

Creating a Society Where People Can Live with Security through Sustainable Investments and Financing

Insurance (UNEP FI-PSI)<ESG Investment and Financing Policy from Tokio Marine & Nichido’s Corporate Website

http://www.unepfi.org/psi/(excerpt)>
Tokio Marine & Nichido envisions to be a “Good Company” that supports customers and local■UN Principles for Responsible Investment (PRI)

communities in times of need even 100 years from now. To achieve this goal, we will integrateconsideration for society and public welfare into our asset management process based on our social

http://www.unpri.org/

Core Theme 2 /Protecting the Earth

http://www.unepfi.org/

responsibility as a non-life insurance company and contribute to the creation of a safe, secure andsustainable future. Specifically, as a signatory to the Principles for Responsible Investment (PRI)
supported by the United Nations, we will promote environmental, social and governance (ESG)

https://www.pfa21.jp/

investments and financing, which take into account both financial information and ESG elements,■Japan Sustainable Investment Forumand seek to increase investment performance over the medium to long term and to resolve social
issues.

http://www.jsif.jp.net/

Core Theme 3 /Supporting People■Principles for Financial Action for the 21st Century

https://www.tokiomarine-nichido.co.jp/company/about/policy/stewardship.html (in Japanese)<Tokio Marine Asset Management>
One of Tokio Marine Asset Management’s management principles is to contribute to the development

Group has formulated sustainable investment policies and aims for the sustainable growth ofof an enriched and comfortable social life and economic growth of society. Tokio Marine Assetinvestee companies and thus promotes such initiatives as holding constructive “purposeful dialogue”

Management, in conformance with its fiduciary responsibility, executes responsible investments thatwith investee companies and publicly announcing the exercise of voting rights and the results of the

not only focus on financial elements of investee companies but also appropriately consider non-exercise of voting rights.

financial elements such as environmental, social and governance (ESG) issues. At the same time, Tokio

62

Sustainability
Library

With Tokio Marine & Nichido and Tokio Marine Asset Management taking the lead, Tokio Marine

Sustainability
Management

Creating a Safe, Secure and Sustainable Future through Sustainable Investmentsmedium to long term with the aim of increasing medium- to long-term returns for customers. Tokio

The Council of Experts established within the Financial Services Agency announced in February

Marine Asset Management adopts an ESG integration approach, which integratedly ascertains and2014 the “Principles for Responsible Institutional Investors (Japan’s Stewardship Code) – To promote

systematically evaluates financial and non-financial elements, into its investment decision process.

sustainable growth of companies through investment and dialogue.” The Code was revised in May

This process is commonly applied to all asset classes based on the recognition that ESG integration2017 and thereafter in March 2020.

enables even higher-precision company analysis and investment decisions.
Under the Code, “Stewardship Responsibility” means bearing responsibility for expanding mediumand long-term investment returns for “customers and beneficiaries” (including end beneficiaries)

medium- to long-term returns for customers and has positioned governance as the key focal point

through constructive “purposeful dialogue” (engagement) by institutional investors based on a deepin company evaluation while also appropriately considering environmental, social and other non-understanding of investee companies and their business environments as well as consideration for

financial elements.

sustainability (medium- to long-term sustainability, including ESG factors) consistent with investment
management strategies to raise the corporate value of these companies and promote theirhttps://www.tokiomarineam.com/sustainability/responsible investment

sustainable growth.
■ Asset Management Structure
The asset management structures of Tokio Marine & Nichido and Tokio Marine Asset Management are

In May 2014, Tokio Marine & Nichido agreed with the intent of the Principles for Responsible

as follows.

Institutional Investors (Japan’s Stewardship Code) and also announced it would adopt the Code.

<Tokio Marine & Nichido>

policy in a timely manner based on the revisions made to the Code.
Tokio Marine & Nichido: Policy on Japan’s Stewardship Code and Other Related Policy (in Japanese)

At Tokio Marine & Nichido, ESG investment planning is carried out in the Financial Planning
Department and sustainable investment and financing initiatives are implemented in collaboration

In May 2014, Tokio Marine Asset Management (TMAM) announced its adoption of the Principles for

execute transactions. Moreover, by receiving the evaluation of an external organization through PRI’s

Responsible Institutional Investors (Japan’s Stewardship Code). Since then, the company has beenannual assessment, Tokio Marine & Nichido is identifying any issues in its efforts and process related

reviewing its TMAM Stewardship Statement in a timely manner based on revisions to the Code.

to ESG investments and financing for continuous improvement.
Tokio Marine Asset Management: Stewardship Statement (in Japanese)<Tokio Marine Asset Management>
Tokio Marine Asset Management has established the Responsible Investment Committee, led by

Exercise of Voting Rights and Disclosure of the Results of Exercise of Voting Rights

the head of the Investment Business Division and comprising asset managers of each asset classCode), Tokio Marine & Nichido and Tokio Marine Asset Management have formulated clear policies on

Tokio Marine Asset Management will work to further deepen its understanding of responsible

publicly announcing the exercise of voting rights and the results of the exercise of voting rights andinvestment, which is a responsibility of an institutional investor, and continue to fulfill this and otherare disclosing details of their stewardship activities that include the results of the exercise of voting

responsibilities as an institutional investor by making investments in a manner that comprehensively

rights.

takes into consideration ESG and other issues.

63

Sustainability
Library

Based on the intent of the Principles for Responsible Institutional Investors (Japan’s Stewardshipprocesses. The committee also creates basic policies and guidelines for the exercise of voting rights.

Sustainability
Management

and other relevant parties, to formulate responsible investment policies and establish requiredCore Theme 3 /Supporting People

with the Corporate Asset Management Department/Investment Management Department, whichCore Theme 2 /Protecting the Earth

Since then, the company has been reviewing its Policy on Japan’s Stewardship Code and other relatedCore Theme 1 /Providing Safety and Security

Tokio Marine Asset Management regards ESG as a fundamental evaluation category to ensure

Governance■ Principles for Responsible Institutional Investors (Japan’s Stewardship Code)

Tokio Marine Group's
Sustainability

Marine Asset Management actively engages investee companies to promote their growth over the

the TM Nippon Renewable Energy Fund that invests in various types of renewable energy, including

Overview of stewardship activities (in Japanese) (PDF/188KB)

wind power, biomass, hydropower and geothermal power in addition to solar power, since 2017.
These funds are investment products that diversify investments among Japan’s renewable energy<Tokio Marine Asset Management>

generation businesses and provide investment income to investors from sales of electric power.

Stewardship activities and results of self-assessment (July 31, 2020) (in Japanese) (PDF/891KB)
Japan initiated a feed-in tariff (FIT ) system for reusable energy sources in July 2012 with a view
to increasing the use of solar, wind and other renewable energy. The system requires all users ofMarch 2020 (in Japanese)

electricity, including businesses and households, to pay a surcharge on electricity generated fromrenewable sources. The TM Nippon Solar Energy Fund, which is based on this FIT system, is designed
to return investment income to citizens of Japan through corporate pension funds, the major investorof the fund.

Tokio Marine Group contributes to the creation of a safe, secure and sustainable future together with
its stakeholders by developing and providing ESG investment products.

Tokio Marine Asset Management believes that this fund will contribute to the diversification ofenergy sources. By offering investment opportunities of social significance through this fund, the■ Provision of the Global SDGs Equity Fundcompany strives to fulfill its social roles and responsibilities as an asset management company.

In December 2007, Tokio Marine Asset Management launched the Global SDGs Equity Fund, anenvironmental investment trust fund that invests in Japanese and other companies involved in■ Providing an Engagement-Focused Fund to Invest in Japanese Companies

activities under the following themes. These themes are related to environmental or social issues

in February 2014, the importance of engagement between institutional investors and companies issustained or improved.

further increasing its significance from a viewpoint of responsible investment.

• Environmental (e.g., global warming and clean energy)• Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)

Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment Partners• Medical services and healthcare (e.g., medical techniques and promotion of better health)(GO)*, launched the TMAM-GO Japan Engagement Fund in March 2012. This engagement-focusedCore Theme 2 /Protecting the EarthWith the launch of the Principles for Responsible Institutional Investors (Japan’s Stewardship Code)arising from the growing economies and increasing population in the world, which need to beCore Theme 1 /Providing Safety and Security

Value Creation through Sustainable Investments

Governance

Disclosure of the results of the exercise of voting rights (Japanese equities) (in Japanese) (PDF/1.6MB)
Disclosure of the results of the exercise of voting rights (Japanese equities) during January to

Tokio Marine Group's
Sustainability<Tokio Marine & Nichido>

fund primarily invests in small- to medium-sized Japanese companies having strong core businesses.
By promoting engagement with investee companies based on a full understanding of the corporate

January 2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group, thisculture in Japan, the company intends to deepen mutual understanding between investors andfund aims to obtain long-term and stable added value based on the Group’s unique environmental,

Japanese companies and provide increased corporate value over the long term.

social, governance and risk management (ESGR) analysis and evaluation.
Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor
and improve investment performance over the long term while giving due consideration to ESG

Tokio Marine Asset Management

issues in its asset management operations.

■ Establishing Japan’s First Fund to Invest in Microfinance-Related Assets■ Providing a Renewable Energy Fund

Sustainability
Management* GO Investment Partners (GO)An independent asset management partnership based in London, with its founder being the pioneer in the field of responsible
stock ownership. The organization is characterized by its investment strategy that focuses on enhancement of long-term
corporate value through amicable engagement with investee companies listed on European stock markets.

Core Theme 3 /Supporting People

For institutional investors, the company launched the Tokio Marine Japanese Equity ESGR Fund in

We provide microfinance services mainly to low-income earners in emerging and developing

Since 2012, Tokio Marine Asset Management has been operating the TM Nippon Solar Energy Fund

Reducing Poverty (Reducing World Poverty) >>investment product targeting Japan’s national infrastructure. The company has also been operating

64

Sustainability
Library

countries.

for institutional investors, including corporate pension funds, to invest in solar power plants as an

Tokio Marine Group's
Sustainability

Core Theme 1: Providing Safety and Security

Governance

Making Society Resilient to Natural Disasters
One mission of Tokio Marine Group is to provide, in response to natural disaster risk, products andCore Theme 1 /Providing Safety and Security

undertaking local community and social contribution activities leading to safety and security.

services leading to the safety and security of customers and local communities. To achieve thisdisaster risk and participation in international initiatives, to the development of insurance products

Sustainability & ESG Highlights

We accelerated damage
assessment services by using
AI to analyze images taken
by drones.

The world is now facing various social issues, inflicted byfrequent large-scale natural disasters, demographic shifts,
income disparities and poverty. In Japan as well, issues are
becoming prevalent also in relation with technologicalprevention and mitigation) and the country’s declining

and mitigation widely throughout society. Even after a disaster, we focus on making swift claims

We launched “Tokio Cyber
Port,” an online information
lounge that compiles thelatest information on cybersecurity measures.

payments and providing services for the early recovery of business operations.
Increasing Safety in Daily Lives by Leveraging Traffic Technology Innovation
Another mission of Tokio Marine Group is to deliver traffic safety and security through its non-life
insurance products and services. Tokio Marine Group provides insurance products and services that

Sustainability Materiality (Material Issues)

quickly capture the latest innovation in traffic technology, and will contribute to increasing society’s• Products and services beneficial for safety andsecurity• Climate change and natural disasters• Technological innovation• Low birth rates and aging societies, and population
demographics• Local community and social contribution activities•Promoting ESG in the provision of products andservices

preparedness against traffic risk and prevention of traffic accidents.
Building a Secure Society by Responding to Varying Lifestyles and Changes in Society
Tokio Marine Group provides services responding to the expanding inbound market for business
operators in Japan as well as services to counter the growing corporate governance and cyber risks

insurance business. To protect people, including our customers, from these varying risks and also

resulting from business globalization and technology innovation. We also distribute information on

capture business opportunities while responding to these risks, Tokio Marine Group has selectednatural disasters via the Internet, smartphones and other means and are devising ways to smoothly“Providing Safety and Security” as one of our three core themes. We are making efforts toward a safe,

receive loss reports upon an accident. Through these and other efforts, we are working to provide

secure and sustainable future throughout our entire business activities from conducting research on

comprehensive coverage matched to the needs of our day-to-day life.

natural disaster risk to providing products and services that are beneficial for safety and security and65

Sustainability
Librarybirth rate and aging population. These issues may induce drastic changes in risks surrounding the

Sustainability
Management

innovation as well as community resilience (disasterand services and are promoting activities to disseminate our know-how on disaster prevention

Core Theme 3 /Supporting People

We continued to engage
in industry-academia
collaborative research inorder to respond to climatechange and natural disasterrisk.

We added the new Accident
Conditions Reproduction
System to Drive Agent
Personal, a rider to our
automobile insurance,
which uses our original
driving recorder to protect
customers.

Core Theme 2 /Protecting the Earthmission, we are applying our knowledge, which we have accumulated through research on natural

Based on our know-how accumulated in the insurance business, Tokio Marine Group has developed• Risk of discontinuation of business due to the impact of weather disasters on buildings, IT facilities andand initiated sales of weather insurance and microinsurance in India, thereby providing low-income

other facilities

earners with greater access to insurance. Through these initiatives, we hope to contribute to the• Risk of impacts from weather disasters in countries and regions throughout the world along withresolution of poverty issues in the world.

Tokio Marine Group's
Sustainability

Eliminating Poverty in Society

growth in the overseas insurance businessclimate change, was awarded the Nobel Peace Prize for its contributions to raising recognition of climatechange. Established in 1988, the IPCC presents the current state, causes, impact, adaptation measures“Special Report on Managing the Risks of Extreme Events and Disasters to Advance Climate Change
Adaptation” issued in 2012, the IPCC supplemented previous research with an appeal to the importanceof adaptation and disaster risk management with respect to climate change.
The IPCC Fifth Assessment Report announced from 2013 to 2014 provided, in addition to the topics
discussed in past reports, a more detailed quantitative assessment of impacts on food and incomes andmade an appeal to government decision-makers. The Working Group II Report states that besides river
overflows and coastal region seawater immersion that causes flooding, the increases in the severity andfrequency of extreme weather disasters are conspicuous risk factors at the global level. In view of this, theCore Theme 1 /Providing Safety and Security

and mitigation measures concerning climate change through means such as assessment reports. In its

GovernanceIn 2007, the Intergovernmental Panel on Climate Change (IPCC), which collects scientific research into

report cited insurance systems as one of the economic sectors affected by these risk factors.

prepare ourselves and adopt measures against the increasing risks of weather disasters. Tokio Marine
Group regards these evolving risks as opportunities and aims to promote risk-based management
to maintain a sound financial base and to provide protection to customers and society by offering

Examples of CSR approach (Providing Safety and Security)

measures as activities for creating opportunities.

Providing safety and security to customers, local communities and society worldwide through theinsurance business• Promoting research on weather disaster risk through industry-academia collaboration with universities,
including The University of Tokyo, Nagoya University and Kyoto University• Establishing investment funds for facilities for renewable energy such as solar power and providing
related insurance and consulting services

Risks and Opportunities Associated with Climate Change• Providing insurance products and risk management services to cover weather disaster risk in developed
and developing countries

natural disasters caused by climate change. The insurance business has a close relationship with weather• Providing insurance so that persons engaged in agriculture can make preparations against extreme

disasters and therefore risks such as the following are possible.

weather in developing countries and regions• Activities for making policy recommendations to encourage disclosures that will help investment• Growth in the number of insured contingencies and insurance claims payment amounts due to an

decisions through participation in an initiative led by the Task Force on Climate-related Financial

increase in weather disaster risk

Sustainability
Management

Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and otherCore Theme 3 /Supporting People

Value Creation

appropriate insurance products and risk management services. We are promoting the following specificCore Theme 2 /Protecting the Earth

Although weather phenomena are natural occurrences that are beyond our control, it is possible toDisclosures (TCFD) of the Financial Stability Board (FSB)• A sharp rise in reinsurance premiums due to increases in large-scale weather disasters• Creating a sustainable society by utilizing disaster risk financing and an insurance scheme• Enlightenment and educational activities related to weather disaster risk

weather disasters

66

Sustainability
Library• Worsening fund position due to an increase in insurance claims payment amounts resulting from❖ Actions for Making Society Resilient to Natural Disasters[Material Issue: Products and Services Beneficial for Safety and Security]

Resolving disaster issues and mitigating disaster damage are two major concerns in the international
community and challenges we should tackle.

To deliver a sense of security at the earliest opportunity after an earthquake or any othermitigation, which we have accumulated through research on natural disaster risk and participation

disaster, Tokio Marine Group takes all possible measures for smoothly receiving insurance claims

in international initiatives, to the development and provision of products and services leading toreports. In addition, the Group delivers safety and security to all people and society by providing

the safety and security of customers and local communities well into the future. At the same time,

disaster-related products and services including support services for early recovery.

we are promoting activities to disseminate our knowledge on disasters and disaster prevention
2. Conducting Research on Climate Change and Natural Disaster Risks and Linking the Findings

and mitigation widely throughout society through such efforts as raising disaster prevention

to Product and Service Planning >>awareness of children as well as companies before a disaster strikes. Even after a disaster, we focus

With a view toward providing products and services leading to the safety and security ofbusiness operations of companies affected by the disaster. Tokio Marine Group seeks to contributecustomers and local communities well into the future, Tokio Marine Group has been promoting

to building a safe and secure society that is strongly resilient to natural disasters by providing total

research on risks concerning climate change and natural disasters through industry-academia

responses before and after disasters through its diverse products and services and various initiatives,

collaboration and disseminating information on research outcomes. The Group also collaborates

including activities to raise disaster prevention awareness, provide relief funds and engage employeewith insurance companies worldwide to engage in multi-stakeholder dialogue aimed at reducing

volunteers.

and mitigating the risks placed on economic and social life.

Tokio Marine & Nichido received certification as an organization contributing to the building of

3. Providing Products and Services That Support Disaster Recovery and Business Continuity >>national resilience (“Resilience Certification”) in the business continuity and social contribution

Based on the lessons learned from earthquakes and other disasters in the past, and as a means

categories in the first evaluation conducted in fiscal 2020.

to help people prepare for future disasters, Tokio Marine Group promotes the development

Core Theme 2 /Protecting the Earthon making appropriate and swift claims payments and providing services for the early recovery ofCore Theme 1 /Providing Safety and Security

We are applying our knowledge in the areas of natural disasters as well as disaster prevention and

Governance

1. Various Initiatives to Support Customers in Their Times of Need >>Tokio Marine Group's
Sustainability

Making Society Resilient to Natural Disasters

and provision of products and services, including consulting services, for ensuring business[Material Issue: Local Community and Social Contribution Activities and Awareness-Raising and
Educational Activities]
4. Social Contribution Activities: Education to Raise Awareness for Natural Disaster Risk,

Core Theme 3 /Supporting People

continuity against disasters and responding to new risks.

Disaster Prevention and BCP, and Recovery Support for Disaster-Affected Areas >>help people prepare for future disasters and raise disaster prevention awareness among children
as well as companies, Tokio Marine Group disseminates disaster prevention information throughthe media and holds disaster prevention seminars and lessons for children and adults jointly

Sustainability
Management

Based on the lessons learned from earthquakes and other disasters in the past, and as a means towith research and other organizations who are our partners in industry-academia collaboration.
activities.

67

Sustainability
Library

The Group also engages in recovery support for affected areas, including employee volunteer

Relevant goal

Relevant target

1. Various Initiatives to Support Customers in Their Times of Need
■ To Deliver Security at the Earliest Possible Opportunity

Contribution to the target achievement

Remaining strong and caring to support customers and society in emergencies – This is an aspiration

1.5 Build the resilience of the poor and those in• Research on climate change and natural disaster
vulnerable situations and reduce their exposure
risks through industry-academia collaborationand vulnerability to climate-related extreme events

shared throughout all activities of Tokio Marine Group.

2019, inflicting considerable damage across the country. Immediately following each disaster,
headquarters, and to ensure the earliest possible claims payments, quickly established a claims
service structure to handle many more claims than ordinary times by setting up a backup office that
integrates initial response and various business administrative functions. Tokio Marine & Nichido
made company-wide efforts, with employees, appraisers and loss adjusters dispatched to the• Research on climate change and natural disasterrisks through industry-academia collaboration• Claims services following a major disaster• Early Disaster Recovery Support Service through atie-up with BELFOR• Offering a program to assist in the formulationof business continuity plans (BCP) for small andmedium-sized companies

disaster areas visiting customers affected by the disaster to check the status of damaged houses andbuildings.
Claims settlement service structure following a major disasterCore Theme 2 /Protecting the Earth

11.b Implementing integrated policies and plans
towards inclusion, resource efficiency, mitigation
and adaptation to climate change in line with the
Sendai Framework for Disaster Risk Reduction
2015-2030

Tokio Marine & Nichido set up a head office disaster management task force and a local response• Disaster Prevention Lessons to convey knowledge
on disaster prevention to children and help them
prepare for a next disaster• Concluding an agreement for the establishment ofan area information network in a disaster with the 38
member FM radio stations of JFN

Core Theme 3 /Supporting People

13.1 Strengthen resilience and adaptive capacity to • Claims services following a major disasterclimate-related hazards and natural disasters• Consulting for the establishment of business
continuity management (BCM)• Natural disaster consulting• Preparing for typhoons and torrential downpours
by using “personalized” videos• Participating in The Geneva Association’s Climate
Change and Emerging Risks Working Group• Participating in the U.K.-based ClimateWise Climate
Change Initiative
Head office disaster management task force

68

Satellite officeSustainability
Library

17.16 Enhance the global partnership forsustainable development• Disaster Prevention Lessons to convey knowledge
on disaster prevention to children and help them
prepare for a next disaster• Natural disaster risk seminar

Sustainability
Management

13.3 Improve education, awareness-raising andhuman and institutional capacity on climatechange mitigation, adaptation, impact reductionand early warningCore Theme 1 /Providing Safety and Security

9.a Facilitate sustainable and resilient infrastructure • Providing recommendations to society via thedevelopment in developing countries throughWorld Disaster Risk Reduction (Bosai) Forum and theenhanced financial, technological and technical
National Conference on Disaster Risk Reduction
support to small island developing States
9.5 Enhance scientific research, upgrade thetechnological capabilities of industrial sectors in all
countries

Governance

A number of natural disasters, including typhoons and water disasters, occurred in Japan in fiscal

11.5 Significantly reduce the number of deaths
and the number of people affected by disasters,
including water-related disasters

Tokio Marine Group's
Sustainability❖ Relation between Written Content and SDGs

■ Introducing Technology to Check Damage Status in Real Time

– Using AI to Analyze Images Taken by Drones to Accelerate Damage Investigation

Tokio Marine & Nichido has formed a business tie-up with SightCall, Inc. and introduced in July 2019

and Repair Costs Calculation –­Tokio Marine Group's
Sustainability■Initiative to Utilize Drones and AI in Making Insurance Claims Paymentsa WebRTC system to check building and other damage following an accident or disaster. WebRTC is

housing and properties of individual customers as well as plants and warehouses owned or operated

which enables interactive communications between an affected site and a remote office while

by corporate customers. Following such a disaster, loss adjusters or appraisers of an insurance

sharing photos and videos. After a typhoon or torrential rains, for example, the system connects acompany perform on-site investigations to assess damage. The insurance company then calculates

customer or agent in an affected area with a Tokio Marine & Nichido employee or appraiser in an

and closely examines the amount of claims based on their investigation results, photos of damaged

office in real time. This will eliminate the need to keep customers waiting for a site visit or the trouble

sites, loss estimates and other materials before making claims payments. Checking damage on theof resubmitting required documents, which in turn would lead to quick and accurate identification ofroof of a plant or warehouse, in particular, poses risk to loss adjusters or appraisers, sometimes

damage and swift claims payments to customers.

hindering detailed damage investigation. A large facility also requires a certain period of time tofinish investigating all damaged areas.

Tokio Marine & Nichido will continue to provide claims services that are closely attuned to customers
and will strive to further improve customer satisfaction by utilizing cutting-edge technologies.

For these reasons, Tokio Marine & Nichido has been examining ways to utilize technology such as■ Early Disaster Recovery Support Service through a Tie-Up with BELFOR

making claims payments to customers. In June 2019, Tokio Marine & Nichido launched an initiative

Tokio Marine & Nichido has formed a partnership with BELFOR (Japan) Co., Ltd., a company

to accelerate the process from damage investigation to repair costs calculation by using machinepossessing highly specialized technologies in the disaster recovery support field, and has beenlearning and having AI analyze multiple images taken by drones. Specifically, aerial images of aproviding the Early Disaster Recovery Support Service for corporate customers. The company has

plant or warehouse taken by drones are patched together to create imagery data that clearly shows

added a new rider to essentially all of its fire insurance for business operators to cover the expenses

affected areas and their damage levels. AI analyzes the resulting data to automatically identify

for emergency stabilization measures, allowing policyholders to use the Early Disaster Recovery

damage, and the company quickly calculates loss amount by working with repair companies, loss

Support Service of BELFOR under specified conditions without incurring additional costs.
The availability of the Early Disaster Recovery Support Service jointly provided by Tokio Marine &The accuracy can be improved by letting AI learn from a vast quantity of imagery data, collected with

Nichido and BELFOR has expanded from Japan to the United States, Europe and Southeast Asia. We

customers’ consent, and the results of image diagnoses by loss appraisers. This AI-driven automatic

now have a system to provide support for the early recovery of business operations to customers

process allows Tokio Marine & Nichido to significantly increase the efficiency of its work, from whenthroughout the world.

Core Theme 3 /Supporting People

appraisers and other parties.

Core Theme 2 /Protecting the Earthdrones in performing accurate and swift damage investigation and repair costs calculation before

Core Theme 1 /Providing Safety and Securitya real-time communication (RTC) system to share imagery and communicate over a web browser,

GovernanceLarger and more frequent natural disasters in recent years have caused considerable damage to botha customer provides loss estimates and other necessary documents until its loss appraisers prepare< Disaster Recovery Flow Using BELFOR >required to do so (usually about one month if done by loss appraisers).

Step 1 ) Verification of disaster and contamination
Upon being informed by a customer of the occurrence of a disaster or accident, we contact BELFOR
after obtaining consent from the customer for dispatching a crew. BELFOR immediately visits thethe use of drones in damage investigation can increase its speed and the number of customers’

damaged site, conducts an on-site inspection and draws up a “contamination map” that identifies

properties undergoing investigation. Currently, the process is mainly applied to damage sustained

contaminated areas within the site.

by plants and warehouses owned or operated by companies, but we will examine the possibility of  ↓

extending its scope to damage on individual customers’ housing and properties.

  ↓

69

Sustainability
Library

In the event of a large-area disaster that often imposes considerable pressure on loss appraisers,

Sustainability
Managementa report. It in turn ensures swift claims payments to affected customers by greatly reducing the time

3. Soot removal film (SRF)

To prevent further damage, BELFOR applies emergency stabilization measures, as necessary, to inhibit

A technology to remove contamination without using water by spraying a liquid mostly consisting of

the progression of corrosion and rust in facilities.

natural rubber to walls and ceiling and peeling off a dried rubber film afterwards

  ↓Tokio Marine Group's
Sustainability

Step 2) Emergency stabilization measures  ↓
GovernanceStep 3) Proposal of an optimal recovery plan
We propose an optimal recovery plan to the customer.
  ↓  ↓

Peeling process

During full-scale restoration operations, BELFOR conducts the restoration of buildings and equipment■ Area Information Network in Time of Disastercontaminated with smoke and soot due to fire or mud caused by flooding by using its special

In August 2014, Tokio Marine & Nichido concluded an agreement concerning the establishment ofcleaning techniques, know-how and originally developed chemicals.

an area information network in time of disaster with the 38 member FM radio stations of the JapanFM Network Association (JFN). Under the agreement, Tokio Marine & Nichido and each of the JFN
member FM radio stations exchange information via telephone lines in the event of an earthquake

BELFOR uses its precision cleaning techniques to restore the condition and functions of contaminatedor any other disaster. Tokio Marine & Nichido will provide disaster-related information on affected

equipment and facilities, for which replacement was the only option available in the past. This

areas, including damage status, as well as procedural guidance for filing insurance claims, while thehelps reduce the business interruption period significantly and is particularly effective in case ofradio stations transmit the information within these areas, across the corresponding prefecture andcustomized facilities that require a considerable amount of time to replace.

nationwide. Through this collaboration, we aim to ensure the security of local community members
and help to support the recovery and reconstruction of affected areas.

1. Precision cleaning
A technology to dismantle equipment, clean its electronic circuit board by using BELFOR’s originallydeveloped alkali cleaner and deionized water, dry it completely in a vacuum chamber and reassembleCore Theme 3 /Supporting People

the equipment

Core Theme 2 /Protecting the Earth< Representative examples of BELFOR’s special techniques >Core Theme 1 /Providing Safety and Security

Spraying process

Step 4) Full-scale restoration by BELFOR

BeforeAfter
Sustainability
Management

2. Ultrasonic cleaning
A technology to remove corrosion in a short time by cleaning corroded metal equipment via
BELFOR’s originally developed rust removal agent in an ultrasonic cleaning tank

After

Sustainability
Library

Before70

Tokio Marine Group, working to resolve disaster issues and mitigate disaster damage, also gives due

Tokio Marine Group's
Sustainability

in March 2015. There is a concern for the growing natural disaster risk due to climate change, and

2. Conducting Research on Climate Change and Natural Disaster Risks
and Linking the Findings to Product and Service Planning

attention to the goal of the Paris Agreement and intends to contribute to its achievement.

sustainability material issues for Tokio Marine Group, also comprises a major management issue that

Climate change due to global warming and other factors is considered to possibly bring about

the global insurance industry must address in the medium to long term.

major changes in the frequency and scale of weather disasters in the future. As such, basing analyses

Governance

Responding to risks associated with “climate change and natural disasters,” which is one of the

only on past statistical data may prevent appropriate risk assessment and significantly impact thecalculation of insurance premiums and the ability to pay insurance claims in the event of a serious

University and Tohoku University, Tokio Marine Group engages in research on climate change

disaster.

and natural disaster risks in an effort to gain deeper scientific insight into disaster prevention andmitigation and to raise the sophistication of measuring methods through risk modelling to ascertain

In response, Tokio Marine Group conducts research on climate change and natural disaster risks

risk volume in even greater detail. Our efforts in this area include development of a stochastic risk

and on earthquake and tsunami risk through industry-academia collaboration and presents theassessment approach.

outcomes at conferences and forums on disaster risk reduction. We also utilize these outcomes inour social contribution activities and disseminate relevant information to the public. Additionally,
we proactively participate in initiatives and events related to climate change to disseminate theimportant to disseminate the ideas of an insurance mechanism and risk management practices inoutcomes and details of our industry-academia research activities to the world and engage in multi-

developing countries and regions particularly vulnerable to the impact of climate change and natural

stakeholder dialogue to share information about the latest research projects and discuss how todisasters in accordance with the Sendai Framework for Disaster Risk Reduction 2015-2030, which

promote disaster prevention.

provides new world guidelines for disaster risk reduction.
To this end, we are working to resolve disaster issues and mitigate disaster damage globally byCore Theme 3 /Supporting Peopleusing the outcomes of our industry-academia research to the benefit of society and by taking part inCore Theme 2 /Protecting the Earth

We believe that in addition to providing products and services in developed countries it is alsoCore Theme 1 /Providing Safety and Security

Through industry-academia collaboration with The University of Tokyo, Nagoya University, Kyoto

international initiatives, such as The United Nations Office for Disaster Risk Reduction (UNDRR) Private
Sector Alliance for Disaster Resilient Societies (ARISE) and The Geneva Association’s Climate Change
and Emerging Environmental Topics (CC+EET) Working Group.
■ Building a Society Capable of Reducing and Adapting to Risks Resulting from Climate

Sustainability
Management

Change and Natural Disasters
The 21st session of the Conference of the Parties to the UNFCCC (COP21) held in December 2015
adopted the Paris Agreement as a new international framework of measures against climate change
for 2020 onwards. As the world’s common long-term goal, the Paris Agreement aims to keep a global
temperature rise below 2 degrees Celsius above pre-industrial levels. The agreement also makes a

Sustainability
Library

clear link between itself and the Sendai Framework for Disaster Risk Reduction 2015-2030, which
was adopted at the Third United Nations World Conference on Disaster Risk Reduction held in Sendai

71

Masahide Kimoto and other researchers have contributed as lead authors to the creation of the
IPCC assessment reports, which are a compilation of the latest findings on climate change, and The

By matching forecasts of future changes in risk due to climate change and other meteorological risk

University of Tokyo has received acclaim from around the world for the widely used research results.

assessment approaches to a base of conventional risk assessment approaches, Tokio Marine Group is• The charts below show estimates of the impact of global warming on typhoons based on climate

aiming to create a more advanced approach to climate change and weather disaster risk assessment.

change forecast data from institutions worldwide, using the stochastic typhoon model. These charts
indicate the possibility that future typhoons will take more eastward tracks and will become stronger.

Governance■ Building a Society Capable of Adapting to Climate Change and Weather Disaster Risk

Tokio Marine Group's
Sustainability《 Research on Climate Change and Natural Disaster Risk》

Utilizing Research Outcomes to Provide Products and Services for Adapting to Climate ChangeCore Theme 1 /Providing Safety and Security

There is a concern that damage concerning natural disasters will increase due to climate change andthe resulting greater fluctuations in natural phenomena. Tokio Marine Group is promoting initiatives
to resolve weather and other disaster issues and mitigate disaster damage through its business
operations. However, as changes in climate and fluctuations in natural phenomena increase, using
only the past disaster and insured contingency data may prevent appropriate weather disaster risk
assessment and may reduce our ability to provide insurance products and services covering weather
disaster risk to customers and local communities as we have done previously.

Core Theme 2 /Protecting the Earth

In response, Tokio Marine Group seeks to promote research on climate change and weather disasterrisks in collaboration with the world’s leading scientists and researchers and to use research outcomes
and other various findings broadly to the benefit of society. Simultaneously, as a corporate groupengaging in the insurance business, we intend to translate our research activities into the ability tosustainably provide insurance products and related services to customers and local communities.

Core Theme 3 /Supporting People

Tokio Marine Group will continue to forge ahead with research on climate change and natural disasterrisks with the world’s leading scientists and researchers through industry-academia collaboration andproactively leverage knowledge gained through such research.
Joint Research with The University of Tokyo: Forecasting Future Changes in Typhoon Risk Using
Climate Models

Sustainability
Management• With the aim of forecasting future changes in typhoon risk due to global warming, the Tokio
Marine Research Institute has been undertaking joint research with The University of Tokyo using
an originally developed stochastic typhoon model that estimates future changes in typhoons. Morerecently, we have also been engaging in research related to forecasts of annual typhoon trends in
The charts at the bottom show warming differentials. Of these, in the charts showing typhoon• The Atmosphere and Ocean Research Institute at The University of Tokyo, our partner in this joint

generation and tracks, blue represents locations where typhoons will decrease in the future, andresearch, has been conducting research into climate change and other climate systems using an

red represents locations where they will increase. Also, in the chart showing central atmosphericintegrated analysis of observation data and results of simulations based on climate models. Professor

pressure, blue represents locations where central atmospheric pressure will decrease in the future.

72

Sustainability
Library

addition to assessing the impact of global warming on typhoon risk.

• The Tokio Marine Research Institute is engaging in joint research with Kyoto University with the aim

are changing along with climate change, the Tokio Marine Research Institute is performing jointof quantitatively assessing changes in water disaster risk under future climate conditions. By also

research with Nagoya University on changes in the precipitation pattern resulting from global

leveraging know-how for estimating precipitation volume under future climate conditions, which has

warming.

been gained through joint research with Nagoya University, we are conducting research on methods• Professor Kazuhisa Tsuboki from the Institute for Space-Earth Environmental Research at Nagoya

to assess water disaster risk under future climate conditions.

University, our partner in this joint research, has developed a high spatial resolution model capable• The Disaster Prevention Research Institute and the Graduate School of Engineering at Kyoto

of performing detailed simulation of such aspects as clouds and precipitation, and is advancing

University have top-class researchers in this area, including Professor Eiichi Nakakita and Professor

research into the mechanisms of torrential rain, typhoons and other phenomena.

Yasuto Tachikawa, who are co-researchers at the Tokio Marine Research Institute. Working with Kyoto• As an example, the charts below show the results using Nagoya University’s high spatial resolution

University, the Tokio Marine Research Institute has built a rainfall runoff volume model for Japan’s

model to simulate the July 2018 heavy rain. Comparing the chart on the left showing the simulation

rivers to simulate river flow volume based on precipitation data.

results and the chart on the right showing the actual observed rainfall amounts, we can see that the• The charts below show the results of flood simulations on the Arakawa River based on river

simulation has adeptly re-created precipitation volume.

flow volumes calculated using the rainfall runoff model and river flow volumes calculated using• Currently, the Tokio Marine Research Institute is working with Professor Tsuboki and carrying out

precipitation data from the d4PDF. The chart on the right simulates a flood under future climate

survey and analysis of torrential rain patterns under future climate conditions by using the Databaseconditions with increased global warming. It shows wider water-immersed surface areas and deeper

for Policy Decision-Making for Future Climate Change (“d4PDF”), a database created through a large-

water immersion than the chart on the left, which shows a flood under the current climate conditions.

scale ensemble experiment.

• With a view to developing a rainfall runoff model for rivers outside Japan, we are currently
conducting research on rivers in Thailand.

Core Theme 2 /Protecting the Earth• With the aim of forecasting how climate phenomenon such as typhoons and torrential downpoursCore Theme 1 /Providing Safety and Security

Conditions

Governance

Joint Research with Kyoto University: Assessment of Water Disaster Risk under Future Climate

Global Warming

Tokio Marine Group's
Sustainability

Joint Research with Nagoya University: Analysis of Changes in Precipitation Trend due toCore Theme 3 /Supporting People
Sustainability
Management
Sustainability
Library73

presentations at academic and other conferences.

mitigation in local communities. To date, we have conducted assessment of actual damage caused• Since fiscal 2008, we have been continually announcing the results of joint research with The

by the Great East Japan Earthquake, assessment of tsunamis following major past earthquakes

University of Tokyo, Nagoya University and Kyoto University, respectively, at the Meteorologicaland research on tsunami risk assessment methods that take into consideration vulnerabilities andSociety of Japan.

disaster readiness capabilities in society both in Japan and overseas. We have also held seminars and• Since fiscal 2013, we have been announcing the results of joint research with Nagoya University anddeveloped disaster prevention educational tools to disseminate the knowledge thus obtained widely

Kyoto University, respectively, at the Japan Society of Hydrology and Water Resources.

throughout society.

• Since fiscal 2017, we have been announcing the results of joint research with Nagoya University and
Kyoto University, respectively, at the Japanese Society of Insurance Science.
[Major presentations (examples)]Japan Society of Hydrology and Water Resources presentation (research on water disaster risk)(in Japanese) (PDF/1.8MB)

In recent years, low-frequency major earthquakes have inflicted serious damage around the world, as
seen in the earthquakes in Chile and Northern Sumatra, the Great Sichuan Earthquake, the Great East
Japan Earthquake, Kumamoto earthquakes and Hokkaido Iburi earthquake. Against this background,

Image of a tsunami simulation model
Source: IRIDeS, Tohoku University

Tokio Marine Group brings together the expertise and data gained through its non-life insurance andrisk consulting businesses to advance initiatives leading to the safety and security of society.

Endowed Research Division, IRIDeS, Tohoku University• In July 2011, Tokio Marine & Nichido concluded an industry-academia collaborative agreement

insurance category at the annual general meeting of the Ministry of the Environment’s Principles forwith Tohoku University and began research and development and human resource development

Financial Action for the 21st Century initiative held on March 11, 2015.

initiatives in disaster science. The initiatives drew upon Tohoku University’s knowledge and data

• Chart 1 on the next page shows the simulation results of the tsunami caused by the 2011 Great East

concerning tsunami risk assessment and other areas of disaster science, and Tokio Marine & Nichido’s

Japan Earthquake, which hit areas near Kesennuma City, Miyagi Prefecture. This simulation enables

knowledge and data concerning earthquake and tsunami risk accumulated through its insurance

us to estimate the distribution of debris and other objects washed ashore and the volume of tsunami

business.

deposit, and provides data that is valuable in formulating measures for preventing combined damage• At Tohoku University, our partner in this collaborative research, the International Research

as well as post-disaster response plans.

Institute of Disaster Science (IRIDeS) and an endowed research division named the Earthquake-• Chart 2 provides tsunami hazard maps showing tsunamis that have occurred around the world in

induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido) established within IRIDeS havethe past 400 years. These maps indicate that we need to examine not just past tsunamis but also

researchers, including Professor and IRIDeS Director Fumihiko Imamura, Associate Professor Kei

those that are likely to occur in the future.

74

Sustainability
Library• Our activities since April 2012 were selected as a winner of the third Good Practice award in the

Sustainability
Management

Institute of Disaster Science at Tohoku University

Core Theme 3 /Supporting People

Earthquake and Tsunami Risk Research in Collaboration with the International ResearchCore Theme 2 /Protecting the Earth■Building a Society Capable of Reducing and Adapting to Earthquake and Tsunami Risk

Core Theme 1 /Providing Safety and Security

in assessment of earthquake and tsunami risk and activities to promote disaster prevention and

GovernanceYamashita, Associate Professor Anawat Suppasri and Project Lecturer Mari Yasuda, who are engaging

We will publicize the results of the aformentioned joint research to a broad audience throughTokio Marine Group's
Sustainability

Research Presentations at Academic Societies and Other Gatherings

Award category of the Japan Resilience Awards 2017 hosted by the Association for Resilienceand Tokio Marine & Nichido Risk Consulting jointly hosted a special session entitled “Creating a

Japan. Under the same award program, our industry-academia collaborative initiative with Tohoku

disaster resilient society through industry-academia collaboration,” which received many participants.

University for building a disaster-resilient community won an award for excellence in March 2018.

The session presented topics related to academic research, sustainability, practices and initiatives,

Through industry-academia collaboration with Tohoku University as well as collaboration withwhich are the starting point of creating a society resilient to disasters through industry-academia

various industry, government, academia and private-sector stakeholders, Tokio Marine & Nichido will

collaboration. Taking the opportunity of the 10-year milestone of the Great East Japan Earthquake,

continue to promote efforts to support recovery of disaster-affected areas, increase resilience in local

we will further work to disseminate information on disaster prevention and mitigation in Japan andcommunities and countries across the world and deliver solutions for a safe and secure future.

overseas at various opportunities, including the National Conference on Disaster Risk Reduction held
online in October 2020, the Sendai Symposium for Disaster Risk Reduction and the Future scheduled
for March 2021 in Sendai, the 30th International Tsunami Symposium (ITS2021) scheduled for July
2021 in Sendai and the 17th World Conference on Earthquake Engineering (17WCEE) to be held in
Sendai in around September or October 2021.
[Major presentations (examples)]Presentation at the Fourth National Conference on Disaster Risk Reduction and the Sendai
Symposium for Disaster Risk Reduction and the Future (in Japanese) (PDF/5.5MB)
Presentation at the special session during the Second World Bosai Forum (PDF/5.3MB)

Disaster Surveys

Core Theme 2 /Protecting the Earth

Chart 1: Simulation of the combined damage
in Kesennuma City caused by the earthquakeinduced tsunami in the Tohoku region in 2011
(Created by IRIDeS, Tohoku University)

Core Theme 1 /Providing Safety and Security

the Second World Bosai Forum, our endowed research division within IRIDeS, Tokio Marine & Nichido

GovernanceDisaster Risk Reduction and the Future also held in Sendai in November 2019 and March 2020. At

being conducted since April 2015, won an outstanding achievement award in the Green Resilience

Tokio Marine Group's
Sustainability• In March 2017, our research on effects of coastal forests to mitigate tsunami damage, which is

We also conduct damage and other surveys and risk assessment when a major disaster strikes in or
earthquakes. Also, in response to the tsunami induced by an earthquake that occurred off the costof Fukushima Prefecture in November 2016, we conducted a survey on the response of society
along with a damage survey. The survey results have been presented in the “The Frontline of Risk
Chart 2: Tsunami hazard maps showing tsunamis that have occurred around the world in
the past 400 years (Created by IRIDeS, Tohoku University)

Management,” a series of reports published by Tokio Marine & Nichido Risk Consulting, a Tokio Marine
the damage caused by an earthquake-induced tsunami that hit Palu, a city on Sulawesi Island, andWe present and disseminate the results of the above research at academic conferences andby a tsunami at Sunda Strait said to be triggered by the eruption of Anak Krakatau volcano, both of

symposiums both in and outside Japan. In fiscal 2019, we conducted 10 presentations at academic

which occurred in 2018. Following Typhoon Hagibis that made landfall in Japan in October 2019, we

conferences in Japan and overseas and disseminated information at the Fourth National Conference

conducted a local damage survey in disaster-stricken areas in Miyagi Prefecture along the Yoshida

on Disaster Risk Reduction held in Nagoya in October 2019, the Second World Disaster Risk Reduction

and Abukuma rivers.

(Bosai) Forum held in Sendai, Miyagi Prefecture, in November 2019 and the Sendai Symposium for

75

Sustainability
Library

Research Presentations at Academic and Other Conferences

Sustainability
Management

Group company. Additionally, we provided assistance to the Indonesian government in surveying

Core Theme 3 /Supporting People

outside Japan. In June 2016, we conducted a field survey of the damage caused by the Kumamotoclimate change and natural disaster risks on the insurance business, economies and society. As

Field (Tokio Marine & Nichido) was established within IRIDeS at Tohoku University. This division has

one of the CC+EET Working Group’s initiatives, in creating the United Nations’ “Global Assessment

been engaging in research on the following topics.

Report on Disaster Risk Reduction 2013,” Tokio Marine & Nichido assisted with sections concerning

Periodthe Great East Japan Earthquake, which were included in the “Contribution of the Insurance Industry

Research topic

in Lessening Disaster Risk: Case Study Collection” (May 2013), a report corroborating statements
concerning the role of insurance in lessening risk.

Research into earthquake and tsunami risk assessment

April 2012 –Working in collaboration with The Geneva Association’s secretariat, in October 2013 Tokio Marine• Research and development of more reliable damage simulations that take into

& Nichido held The Geneva Association’s “Fifth Climate Risk and Insurance Seminar” in Sendai,

consideration vulnerabilities and disaster readiness capabilities in society both in Japan andwhere it welcomed Margareta Wahlström, the then United Nations Special Representative of theoverseas and tsunami risk assessment methods that factor in the probability of occurrence• Research into tsunami evacuation (e.g., providing basic information for disaster mitigation

Secretary-General for Disaster Risk Reduction. On March 16, 2015 Tokio Marine & Nichido also held

planning of coastal areas and cooperating in formulation of tsunami evacuation plans ofregional municipal bodies)

impact reduction,” at the Third United Nations World Conference on Disaster Risk Reduction, which
took place once again in Sendai. During the conference, Shuzo Sumi, the then Chairman of the Board• Research on effects of coastal forests to mitigate tsunami damage• Research on raising the sophistication of tsunami numerical simulation models(encompassing simulations of tsunami-induced flooding, movement of floating objects andmovement of soil)• Development of a mobile application (to assess the depth of immersion and immersed
surface areas of the 2011 tsunami and subsequent damage to fishing boats)of Tokio Marine & Nichido, and Anna Maria D’Hulster, Secretary General of The Geneva Association,
along with other members, met with Margareta Wahlström and confirmed that the insurance industry
will continue to work together with the United Nations and other organizations under the Sendai
Framework for Disaster Risk Reduction 2015-2030 and contribute to ensuring disaster readinessaround the world.
The 21st session of the Conference of the Parties to the UNFCCC (COP21) was held from the endof November to early December 2015 in Paris, France. Taking the opportunity of COP21, theOrganisation for Economic Co-operation and Development (OECD) and The Geneva Association
held the Special Session on Climate Change and the Insurance Sector at the OECD headquarters inParis on December 3, 2015. From Tokio Marine & Nichido, Masaaki Nagamura, General Manager andTokio Marine Group collaborates with insurance companies worldwide to conduct surveys andDivision Head, CSR Division, Corporate Planning Department, joined the session as a panelist andresearch into climate change and natural disaster risks and to engage in multi-stakeholder dialogue

shared some of the findings of a research project undertaken by Tokio Marine Group to forecast

aimed at reducing and mitigating the risks placed on economic and social life.

typhoon formation under future climate conditions. While explaining our desire to leverage thesefindings in strengthening society’s resilience in the future, he encouraged stronger government andprivate sector collaboration in developing countries, which are prone to natural disasters, as well

Tokio Marine & Nichido participates in The Geneva Association’s Climate Change and Emerging

as utilization by governments of the relevant knowledge accumulated by private-sector insurance

Environmental Topics (CC+EET ) Working Group. In collaboration with insurance companies andcompanies.

76

Sustainability
Library

The Geneva Association: Extreme Events and Climate Risk Working Group

Sustainability
Management《Multi-Stakeholder Dialogue》

Core Theme 3 /Supporting People[Phase 3]
April 2018 –• Research on damage to farming rafts and eelgrass beds caused by the 2011 earthquake
and tsunami• Research on assessment of global tsunami hazards and risk
• Research on human damage in past tsunamisCore Theme 2 /Protecting the Earth[Phase 2]
April 2015 –The Geneva Association’s Public Forum Event, “Insurance as contributors to problem solving andCore Theme 1 /Providing Safety and Security• Analysis of the wave height distribution and arrival time of tsunamis caused by major pastearthquakes, including the Great East Japan Earthquake[Phase 1]

Governanceother participants worldwide, the company is surveying and researching the impacts of regional

In April 2012, an endowed research division named the Earthquake-induced Tsunami Risk Evaluation

Tokio Marine Group's
Sustainability

Summary of Activities to Datea think tank in Tokio Marine Group, gave a lecture on “Modeling flood risks of Arakawa River valley

climate risk”

under future climate,” stressed the need to disseminate information on global warming throughTokio Marine & Nichido is the only insurance company in Asia participating in the U.K.-based

the promotion of industry-academia collaboration and made recommendations for building a safe,

ClimateWise climate change initiative. Tokio Marine & Nichido (Chairman at the time Kunio Ishihara),

secure and sustainable future.

drawing on the experiences of insurance companies following the Great East Japan Earthquake
Providing Recommendations to Society via the World Disaster Risk Reduction (Bosai) Forumin strengthening business resilience to climate risk” as an article in the Thought Leadership Series

and the National Conference on Disaster Risk Reduction(i.e., a proposal to strengthen the role of the insurance industry with respect to climate change risk)

On August 27 and 28, 2016, the First National Conference on Disaster Risk Reduction was held inunder ClimateWise. Specifically, the recommendation stated that “advance preparation of businessTokyo. On the first day, Tokio Marine & Nichido and IRIDeS at Tohoku University hosted an industry-

continuity planning (BCP) that factors in supply chain risks, along with rapid business recovery

academia forum entitled “Providing Safety and Security into the Future – Do We Learn from theplanning, are important in creating resilience against future climate change and natural disaster

Lessons of the Great East Japan Earthquake and Other Disasters?”

risks; as such, companies (and managers) should leverage the knowledge of insurance companies inIn the next year, from November 25 to 28, 2017, the First World Disaster Risk Reduction (Bosai) Forum

addressing these.”and the Second National Conference on Disaster Risk Reduction were held in Sendai. On November
27, Tokio Marine & Nichido and IRIDeS at Tohoku University, in collaboration with Tokio Marine &Nichido Risk Consulting, again hosted an industry-academia forum entitled “Building a DisasterResilient Community in the Asia-Pacific – The Power of Science and Insurance.” After a keynote

the ClimateWise Principles that are based on the recommendations of the Task Force on Climate-presentation by Professor and IRIDeS Director Fumihiko Imamura, we held a panel discussion withrelated Financial Disclosures (TCFD). The seven ClimateWise Principles are: 1. Be accountable; 2.

panelists and a moderator from the Asia-Pacific Financial Forum, the Ministry of Finance, the World

Incorporate climate-related issues into our strategies and investments; 3. Lead in the identification,

Bank and Tokio Marine & Nichido and provided recommendations on developing an effective disaster

understanding and management of climate risk; 4. Reduce the environmental impact of our business;risk management system through a public-private-academia partnership to build a society resilient

5. Inform public policy making; 6. Support climate awareness among our customers/clients; and 7.

to disasters.

Enhance reporting. Tokio Marine & Nichido has accordingly published the following annual report.
At the Third National Conference on Disaster Risk Reduction held in Tokyo on October 13 through 14,
Tokio Marine’s ClimateWise Report Annual Reporting 2019 -2020 (PDF/618KB)

the Fourth National Conference on Disaster Risk Reduction held in Tokyo on October 19 and 20, 2019,

Core Theme 3 /Supporting People

Tokio Marine & Nichido has been implementing measures against climate change in accordance with

Core Theme 2 /Protecting the Earth

ClimateWise Thought Leadership Series (PDF/340.6KB)

Core Theme 1 /Providing Safety and Security

and the flooding in Thailand, put forth a proposal in February 2013 entitled “The role of insurers

GovernanceJapan delivered presentations on their initiatives. The Tokio Marine Research Institute, serving as

ClimateWise: Thought Leadership “The role of insurers in strengthening business resilience toTokio Marine Group's
Sustainability■Initiatives and Events Related to Natural Disaster Risk and Climate Change Risk

Tokio Marine & Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evaluation
Field) established within IRIDeS, Tohoku University, ran a booth to hold an exhibition on “Research

Japan Based on “How Businesses Meet the Challenge of Extreme Weather Events”

Activities and Social Contribution Related to Disaster Prevention and Mitigation through an Industry-

On March 10, 2017, the UNDRR Private Sector Alliance for Disaster Resilient Societies (ARISE) Network

Academia Partnership.”Japan hosted a public symposium in Tokyo on the theme of “How businesses meet the challenge
Jointly with Tohoku University, Tokio Marine Group participated in the Fifth National Conference on

Office, Ministry of the Environment and Ministry of Land, Infrastructure, Transport and Tourism)

Disaster Risk Reduction held in Hiroshima in October 2020.

reported the latest developments in this field. In the second part, members of the ARISE Network

77

Sustainability
Libraryof extreme weather events.” In the first part of the symposium, the Japanese government (Cabinet

Sustainability
Management

Providing Recommendations to Society in a Public Symposium of the UNDRR ARISE Network

Using the lessons learned from earthquakes and other disasters in the past to help people prepare

security to all people and society by developing and providing disaster-related products and services.

for disasters, and through employee volunteer activities, Tokio Marine Group disseminates disasterprevention information via the media and holds disaster prevention seminars for children and adults《 Delivering a Sense of Security before a Disaster》

GovernanceIn order to create a society resilient to natural disaster risk, Tokio Marine Group delivers safety and

Tokio Marine Group's
Sustainability

4. Education to Raise Awareness for Natural Disaster Risk, Disaster
Prevention and BCP, and Recovery Support for Disaster-Affected Areas

3. Providing Products and Services That Support Disaster Recovery andBusiness Continuity

with support from research institutes who are our joint research partners.
《 Delivering Safety and Security to Children and Small and Medium-Sized Companies》

disasters, there has been a significant change in the business continuity initiatives of Japanese< Providing School Disaster Mitigation Awareness Lessons through Tohoku University >companies, with a shift away from a focus on a company’s own bases toward an approach that

Utilizing the lessons learned from the Great

encompasses the entire supply chain. To ensure business continuity and quick recovery even in

East Japan Earthquake, Tokio Marine & Nichido’s

the event of earthquakes, water disasters, spread of infectious diseases and other unexpected

endowed research division (Earthquake-induced

contingencies faced by customers, Tokio Marine & Nichido Risk Consulting provides support for the

Tsunami Risk Evaluation Field) established within

formulation of business continuity plans (BCPs) encompassing supply chains and the establishment

IRIDeS, Tohoku University, started providingof business continuity management (BCM) for continually improving these business continuity

school disaster mitigation awareness lessons for

initiatives.

children in fiscal 2014 to build a society resilient
to disasters. The lessons have been provided at

Tokio Marine & Nichido Risk Consulting: Business Continuity Management (BCM)/

schools to more than 15,000 children in Japan.

Business Continuity Plan (BCP) (in Japanese)

The scope of the activity is expanding fromTohoku to other regions, which are likely to be affected by an impending earthquake in the Nankai
Trough and its subsequent tsunami. Overseas, the activity is now carried out also in Hawaii, Thailand,

The Great East Japan Earthquake and floods in Thailand prompted numerous Japanese companies

Indonesia and the Philippines.

to reaffirm their awareness of the importance of risk management, and the interest of companies in
The lessons translate the knowledge cultivated through disaster science research of IRIDeS into

as earthquakes and typhoons, Tokio Marine & Nichido Risk Consulting employs original analysis

educational materials that describe disaster risk from a scientific viewpoint, yet in a manner easilymodels to quantitatively identify in advance any earthquake and typhoon risks that may vary among

comprehensible by children. An original group work tool incorporating elements of brain science andregions or types of facilities and, based on this analysis, provides cost-effective risk mitigation

cognitive psychology, “Disaster Prevention and Mitigation Stamp Rally (stamp collecting game),” hassolutions for customers. For risks concerning earthquakes, in particular, we also provide such services

also been developed and is used as a teaching aid. As we surveyed and analyzed changes in children’s

as developing estimates of earthquake damage based on the results of field surveys and documentawareness, we discovered that there is a regional distinction in basic levels of disaster risk awareness

reviews as well as diagnosis of antiseismic capability of buildings and tsunami simulation models.

between disaster-prone regions and disaster-free regions. Both groups show similarly higher risk

Sustainability
Management

natural disaster risk remains high. With the aim of protecting customers from such natural disasters

Core Theme 3 /Supporting People■Natural Disaster Consulting

Core Theme 2 /Protecting the Earth

In the wake of the Great East Japan Earthquake, floods in Thailand and frequent torrential rainCore Theme 1 /Providing Safety and Security■Consulting for Establishment of Business Continuity Management (BCM)

awareness immediately after the lessons, but a decline in awareness over time is greater in thesecond group than in the first group. In the face of increasing and diversifying disasters, it is essential

Tokio Marine & Nichido Risk Consulting: Measures to Reduce Natural Disaster Risk (in Japanese)to provide disaster prevention education on a continuous basis for promoting disaster prevention
and mitigation.

78

Sustainability
Library

Tokio Marine & Nichido Risk Consulting: Natural Disaster Risk Assessment (in Japanese)Municipal Bodies >nationwide, our lessons are unique in that these are social contribution activities covering much

Tokio Marine & Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evaluation

greater areas. At the Japan Resilience Awards 2018, our initiative won a gold award in the EducationalField) established within IRIDeS at Tohoku University in April 2012 has been engaging in researchInstitutions category. Tokio Marine Group will continue to collaborate with Tohoku University andon earthquake and tsunami risk assessment and tsunami evacuation procedures. The division

facilitate activities to raise children’s disaster prevention awareness.

provides its research outcomes as basic information for disaster mitigation planning of coastal

Governance< Supporting the Formulation of Disaster Mitigation and Tsunami Evacuation Plans of Regional

disaster prevention in their local communities. Among similar initiatives undertaken by universities

Tokio Marine Group's
SustainabilityChildren who have received our school disaster mitigation awareness lessons are now leading

areas and cooperates in formulating disaster evacuation plans of regional municipal bodies. Jointlywith IRIDeS, the division also promotes such activities as disseminating information and providing

Based on the lessons learned from the Great

recommendations for raising disaster readiness and mitigation for society as a whole.

East Japan Earthquake, employee volunteers■BCP Workshop in Collaboration with Local Governments, Chambers of Commerce and Other

conduc t Disaster Prevention Lessons to

Organizations

convey knowledge on disaster prevention

Tokio Marine & Nichido offers a program to assist in the formulation of business continuity plans (BCP)

to children and help them prepare for a

for small and medium-sized companies. Sales personnel from the company's branches nationwide,

next disaster. Disaster Prevention Lessons

who have completed the required training, serve as lecturers and offer a workshop free of charge

are a program to raise readiness for disasterin collaboration with our partners, including respective local governments, chambers of commerce,

prevention among elementar y schoolcommerce and industry associations and financial institutions. Unlike a lecture-style seminar, thechildren. Employee volunteers from Tokioworkshop starts with a simulation for participants to experience an earthquake to cultivate keener

Marine & Nichido Risk Consulting developed educational materials, which were then supervised

awareness for the need of a BCP. Then, participants engage in group work to create an outline of aby the endowed research division named the Earthquake-induced Tsunami Risk Evaluation Field

BCP. After the workshop, the company provides follow-up services to help the companies complete

established within the International Research Institute of Disaster Science (IRIDeS) at Tohoku

their respective BCPs.

“Easy, Understandable BCP Planning Sheet”

themselves in an earthquake and what preparations should be made in advance, including what

We have developed “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It,” ato take with them in an emergency, through a quiz and group discussion. The aim is to cultivate abooklet designed to raise awareness of earthquake risk and support resilience building planning ofcorrect understanding of earthquakes among children and the ability to prepare themselves forsmall and medium-sized companies. We also provide the “Easy, Understandable BCP Planning Sheet,”an impending disaster. Disaster Prevention Lessons began in fiscal 2012, and as of March 31, 2020,

another tool for them to grasp an overall picture of a BCP in one sheet and make their first steps inhave been held about 680 times at elementary schools and special needs schools across Japan, withformulating their own BCPs. These tools cover such disasters as earthquakes, water disasters andapproximately 48,930 children attending. Recently, needs for lessons “delivered” to schools are on theinfectious diseases and are intended to enable companies to raise the level of their own BCPs as

rise, and there has been an increasing number of cases where local governments and educational

well as their entire supply chain’s BCPs and to make these BCPs more viable by disseminating andinstitutions collaborate with companies in providing such lessons. We will continue to deliver safety

instilling the idea of BCP among their employees. Through our employees and agents, we distributeand security by engaging in awareness and educational activities for disaster readiness through ourthese combined tools to companies, local governments, chambers of commerce and commerce andDisaster Prevention Lessons.

industry associations.

79

Sustainability
Library■ “Easy, Understandable Planning Sheet for Reinforcing Business Continuity Capability” andlearn about the mechanisms that cause earthquakes and tsunamis and think about how to protect

Sustainability
Managementagreement concerning the assessment of earthquake and tsunami risk. In the lessons, children

Core Theme 3 /Supporting People

University, with which Tokio Marine & Nichido has entered into an industry-academia collaborative

Core Theme 2 /Protecting the Earthfrom Tokio Marine Group, including its agents,

Core Theme 1 /Providing Safety and Security■ Disaster Prevention Lessons

As a result of its joint research with IRIDeS at

NichidoTohoku University, Tokio Marine & Nichido has
Prevention, which lists emergency goods

fiscal 2019, the two companies held a seminar entitled “Earthquake Risk and Response Required ofhouseholds should have on hand at all times

Companies and Local Governments” on November 18, 2019. The seminar provided information on

and specific measures to take in the event ofresearch into the risk of earthquakes, including an inland earthquake that may occur in Tokyo, as wella natural disaster, including an earthquake

as companies’ disaster prevention and mitigation initiatives through lectures by experts and a panel

or tsunami. The folder is available in five

discussion.

versions, Earthquake, Tsunami, Emergency
Goods, Earthquake (“Action” edition) andSeminar by the Tokio Marine Research Institute (in Japanese)

Water and Landslide Disasters, and is useful for keeping important documents in case of a disaster.
These file folders are distributed during Disaster Prevention Lessons, a program to raise readinessfor disaster prevention hosted by the company and conducted by employee and agent volunteers,

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website, and Clear File

included in Tokio Marine Group’s annual Sustainability Booklet and used in marketing operations as

Folder for Disaster Prevention

novelty goods to customers, thereby offering ideas of disaster prevention measures that combine

Since March 2013, Tokio Marine & Nichido

the latest knowledge of a university research institute and an insurance company to the public in an

has been operating the “For Tomorrow ’seasy-to-understand manner.

Smiles: Disaster Readiness and Mitigation
I n f o r m a t i o n We b s i t e” w i t h t h e a i m o f

Tokio Marine Group’s Sustainability Booklet

contributing to the creation of a secure,
Tokio Marine Group engages in recovery support for disaster-affected areas, including employee

disaster readiness and mitigation.

volunteer activities.

Utilizing knowledge obtained from joint■ Initiatives to Support Recovery of Areas Affected by the Great East Japan Earthquake

research through industry-academia

Tokio Marine Group has been engaging

c o l l a b o r a t i o n w i t h I R I D e S a t To h o k u

in activities to support areas affected by

University, this site uses illustrations, comics and games to offer easily understood explanations

the Great East Japan Earthquake. Startingof the mechanisms behind “earthquakes, tsunamis, volcanoes, typhoons, tornadoes, torrentialfrom May 2011 immediately following

downpours and heavy snowfalls, as well as infectious diseases,” along with such other topics on how

the disaster, Group company employees,

we should prepare ourselves for and respond to disasters. Other information to help promote disasteragents and their families across theawareness includes a simple and useful tool to calculate the necessary amount of emergency food tocountry have provided support to disasterbe stockpiled at home.

areas in Otsuchi-cho (Kamihei-gun) andRikuzentakata City in Iwate Prefecture
and Ishinomaki City and Kesennuma CityFor Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)

80

Sustainability
Libraryan opportunity for people to think about

Sustainability
Management《 Recovery Support》

Core Theme 3 /Supporting People

safe and sustainable society and providing

Core Theme 2 /Protecting the Earth■ Website and Booklets

Core Theme 1 /Providing Safety and Security

also created the Clear File Folder for Disasterdisaster risk to provide the latest findings about this risk to company employees and citizens. In

Governance

The Tokio Marine Research Institute and Tokio Marine & Nichido jointly hold a seminar on natural

Tokio Marine Group's
Sustainability■ Natural Disaster Risk Seminar by the Tokio Marine Research Institute and Tokio Marine &its employee cafeteria and donates a portion of sales of these dishes. During the period from April

fishery related work, sorting books for donation to libraries in disaster areas and cleaning damaged

2019 to March 2020, the company sold 1,200 dishes and donated approximately 120,000 yen to theand mud-covered photographs and documents.

disaster-stricken areas.

Tokio Marine & Nichido is also supporting two NPOs engaging in activities to restore tsunami-

Watari Greenbelt Project (in Japanese)

Governance

As another ongoing effort, the company provides local dishes of the areas affected by the disaster atin the tsunami, removing mud from houses and street drainage gutters, assisting in agricultural andTokio Marine Group's
Sustainability

in Miyagi Prefecture. Their activities include removing disaster debris, cleaning up houses damaged

devastated coastal forests in Natori City and Watari-cho, respectively, along the coast of Miyagi
Core Theme 1 /Providing Safety and Security

Prefecture.
In Natori City, the Organization for Industrial, Spiritual and Cultural Advancement-International(OISCA) has been leading the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region.
In the project, the company has been participating in activities to restore coastal pine tree forests inthe city and to facilitate regional revitalization through the recovery of agricultural land and creationof job opportunities in disaster areas. Under its policy to “never forget the event at any cost andcontinue to do whatever we can do even in any small way,” the company has been making an annual

Core Theme 2 /Protecting the Earthmonetary donation since fiscal 2011. In fiscal 2016, an employee volunteer program was launched,
and a total of 43 employees have conducted activities such as removing weeds.
The NPO Watari Greenbelt Project has been engaging in an initiative to restore tide-control forests
along the coastal areas and promote the recovery and new community development of Wataricho, Watari-gun, Miyagi Prefecture. Since fiscal 2013, Tokio Marine & Nichido has been soliciting

Core Theme 3 /Supporting People

and sending employee volunteers on a tour to assist in the initiative. During each tour, they visit
the coastal areas devastated by the tsunami, remove weeds in planned tree-planting areas and help
with cultivating saplings that will be planted along the coast. Up until March 2020, the company
has conducted 23 such tours, with the participation of a total of 361 employees, including Group
employees, agents and their families.

Sustainability
Management

Also in fiscal 2019, employees of Tokio Marine & Nichido and Group companies made paper lanterns
from milk cartons for the Prayer Lanterns Lighting, a memorial event for the Great East Japan
Earthquake held in Morioka City, Iwate Prefecture. More than 2,000 lanterns were sent to the Morioka
Recovery Support Network, the secretariat of the event. On the day of the event, 36 employees andtheir families from branches as well as agents in Morioka and other locations volunteered to light

Sustainability
Librarylantern candles.

81

Tokio Marine Group's
Sustainability

Building a Secure Society by Utilizing Traffic Technology Innovation❖ Relation between Written Content and SDGs

Tokio Marine Group is participating in demonstration tests of autonomous vehicles on publicroads, and by offering insurance products and services that quickly capture the latest innovation

Contribution to the target achievement

3.6 Halve the number of global deaths
and injuries from road traffic accidents• Mobile Agent for displaying insurance-related points of contact,making such a contact and viewing insurance policy details• Drive Agent Personal, an advanced service utilizing an original
driving recorder• Participation in demonstration tests on public roads forautonomous vehicles

11.2 Provide access to safe, affordable,
accessible and sustainable transportsystems for all, improving road safety,
notably by expanding public transport• Rider for Expenses for Saving Victims• Auto insurance for the “sharing economy”• One Day Auto Insurance• e-Cycle Insurance• Auto Insurance Fleet Accident Reduction Assist Rider• Drone Insurance• Cyber Risk Insurance

the prevention of traffic accidents. We intend to help build a safe society by assisting safe driving
mainly using smartphones and promoting widespread use of auto insurance and through employees’
volunteer activities to raise awareness of traffic safety across the world. Through these endeavors,
Tokio Marine Group will support local communities and society and contribute to traffic safety inlocal communities.
❖ Actions for Building a Secure Society by Utilizing Traffic Technology Innovation[Material Issue: Products and Services Beneficial for Safety and Security]
1. Research on Issues Related to Autonomous Driving >>Tokio Marine & Nichido is participating, for the first time as a non-life insurance company, ininsurance package for these tests. These activities are geared toward facilitating humanresources development and R&D in relation to traffic safety and traffic technology innovation.

1. Research on Issues Related to Autonomous Driving

2. Insurance Products and Services Facilitating Traffic Safety and Responding to Traffic
Technology Innovation >>Core Theme 2 /Protecting the Earth• Web-based insurance policies and contracts (clauses) topromote the non-printing of insurance policies
12.2 Achieve the sustainable
management and efficient use of natural • Promoting the use of recycled automobile parts
resources• Drive Agent Personal, an advanced service utilizing an original
driving recorderdemonstration tests of autonomous vehicles on public roads and has developed a specializedCore Theme 1 /Providing Safety and Security

Relevant target

GovernanceRelevant
goal

in traffic technology, is contributing to increasing society’s preparedness against traffic risk andTokio Marine & Nichido is participating, for the first time as a non-life insurance company, indemonstration tests of autonomous vehicles on public roads and has developed a specialized

autonomous vehicles, accident support services utilizing traffic technology innovation and safe

insurance package for these tests. These activities are geared toward facilitating human resources

driving support services. The company also promotes product and service offerings for traffic

development and R&D in the area of traffic safety and in relation to traffic technology innovation.

safety, including One Day Auto Insurance.

■ Participating in Demonstration Tests on Public Roads for Autonomous Vehicles[Material Issue: Local Community and Social Contribution Activities and Awareness-Raisingscale demonstration tests of autonomous vehicles on public roads, Tokio Marine & Nichido started
participating, for the first time as a non-life insurance company *1, in demonstration tests led by

3. Local Community and Social Contribution Activities to Promote Crime and Disasteruniversity research institutes and local governments. The aim is to conduct research into various

Prevention and Traffic Safety >>Sustainability
Management

In April 2016, in keeping with advances in autonomous driving technology and the launch of full-and Educational Activities]

Core Theme 3 /Supporting People

In responding to traffic technology innovation, Tokio Marine & Nichido offers insurance forissues that may arise as autonomous driving systems continue to evolve and become popular andTokio Marine & Nichido has been cosponsoring and supporting the “Daijoubu Campaign,” aissues. Also, the company has developed a specialized insurance package to support the smooth anddisasters and crimes.

sustainable execution of these tests on public roads.

82

Sustainability
Library

to contribute to the continued advancement of the technology by providing solutions to these

movement to promote disaster and crime prevention and traffic safety, to protect children from

(2) Safe driving support service: The recorder detects sudden braking, acceleration and steering,in an award program*2 to recognize innovative initiatives of insurance companies on a global scale.

getting too close to the car in front and not staying centered in a lane in customers’ day-to-day

The product was recognized for its capabilities to back up public road demonstration tests anddriving and issues warning in real time.

technological advancements is at the core of the non-life insurance business. Through forward-(3) Safe driving diagnosis service: The recorder provides safe driving diagnosis reports, which arethinking research that anticipates advances in autonomous driving technology and by participating

created by using Tokio Marine & Nichido’s original algorithm, based on each customer’s tendency

in these demonstration tests and providing insurance, Tokio Marine & Nichido will continue to help

toward reckless driving.
In March 2020, Tokio Marine & Nichido introduced, jointly with ALBERT Inc., a new function to*1 Among the demonstration tests of autonomous vehicles on public roads led by universities in Japan (Survey by Tokio Marine &Nichido)*2 Efma-Accenture Innovation in Insurance Awards 2016 – The product won a Silver prize (second place) in the Best Disruptive
Product or Service category.

automatically calculate the percentage of responsibility of each driver in a car accident by using
artificial intelligence (AI) to reproduce the accident based on the video sent from the company’s
driving recorder and other data. In this Accident Conditions Reproduction System, AI analyzes
accident conditions by using the video of the accident and information from the acceleration sensor

2. Insurance Products and Services Facilitating Traffic Safety and Responding
to Traffic Technology Innovationof the recorder and from GPS and automatically reproduces the accident on the system. This cansignificantly reduce the burden on the customer to explain how the accident has occurred. It also
damaged parts of the vehicle and road shapes and conditions. Based on these pieces of information,

traffic technology innovation, as well as accident support services and services to assist safe driving

AI automatically determines negligence ratio of the parties concerned, leading to swift resolution ofutilizing telematics and the Internet of Things (IoT). The company also promotes insurance productthe accident case and payment of insurance claims to the customer.

and service offerings that facilitate traffic safety and respond to traffic technology innovation,
including One Day Auto Insurance for individual customers.

Tokio Marine & Nichido will continue to bring greater safety and security to customers’ car life

For the first time as a major insurance company in Japan, Tokio Marine & Nichido started providing
Drive Agent Personal, an advanced service for individual customers utilizing its original driving
recorder, as a rider for auto insurance in April 2017. The company lends its driving recorder to eachpolicyholder and provides a set of leading-edge services as follows.

Core Theme 3 /Supporting People

through the provision of this telematics-based service.

■ Sale of Drive Agent PersonalCore Theme 2 /Protecting the Earthenables Tokio Marine & Nichido to quickly check such information as the form of the accident,

Tokio Marine & Nichido offers insurance for autonomous vehicles, which meet new needs arising fromCore Theme 1 /Providing Safety and Security

accelerate the advancement of the technology.

Governancecontribute to the further advancement of the technology. Responding to new risks associated with

Tokio Marine Group's
Sustainability

Our Insurance for Demonstration Tests of Autonomous Vehicles on Public Roads won a Silver prize

Sustainability
Management(1) Advanced accident response service: Upon detecting a serious collision, the recorder reports
the incident automatically to a partner company, allowing the customer to have a voice call with anoperator and eliminating his or her anxieties immediately following the accident. The operator also
calls an ambulance depending on the situation. Moreover, the recorder automatically sends a video

Sustainability
Libraryof an accident covering before and after the detection of the collision to Tokio Marine & Nichido
and releases, when appropriate, the customer from the burden of explaining how the accident has
occurred. This video can also be used for resolution of the accident case.

83available in the unit of days), which can be purchased anytime andand the 38 radio stations of the Japan FM Network Association (JFN). It is a crime prevention event

anywhere via smartphone and mobile phone. It is the first of its kind in

involving the engagement of Tokio Marine & Nichido’s employees and agents. The event starts with

the insurance industry in Japan, allowing infrequent drivers using carsa morning training seminar by Professor Nobuo Komiya of Rissho University, an expert in criminal

owned by their parents or friends to purchase insurance at the cost of 500

sociology, to cultivate trainers for the creation of local community safety maps*. After participating

yen a day (24 hours) for just the number of days needed. The product wasin the seminar, they become trainers themselves and carry out field work in the afternoon with local

launched in January 2012, and the cumulative number of subscriptions

elementary school children around their schools. They identify dangerous areas, explore why they areexceeded 6.6 million (as of July 31, 2020).

dangerous and mark them on a map to create a local community safety map.

Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the Nikkei Excellent

In fiscal 2019, the event was held at two locations in Japan and was participated in by children and

Products & Services Award 2011, an annual award organized by Nikkei Inc. to recognize exceptional

their parents, city officers, police officers, school staff and employees and agents of Tokio Marine &new products and services. In addition to the novelty of enabling customers to buy the auto

Nichido.

insurance at a reasonable price, with greater ease and when and where needed, the product was
Tokio Marine & Nichido will continue to contribute to the safety and security of local communities

uninsured drivers.

through this and similar initiatives.

In March 2020, we started providing Alexa skills for customers of Tokio Marine & Nichido to subscribe* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map to show “dangerous,”
crime-prone areas, which have been picked based on the two keywords of “easily accessible” and “not openly visible.” The event
encourages children to identify dangerous areas by learning what easily accessible, not openly visible areas mean.

to One Day Auto Insurance using voice through Amazon Echo-series and other Alexa-equipped
devices, including speakers, home electric appliances and tablet devices. One Day Auto Insurance has
become the first insurance product in Japan that can be purchased by using voice commands.

Core Theme 2 /Protecting the Earthhighly acclaimed for its ability to help resolve one social issue of increasing traffic accidents involving

Core Theme 1 /Providing Safety and Security

Community Safety Maps across Japan in fiscal 2011 in collaboration with The Mainichi Newspapers

GovernanceAs part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create Local

Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance

Tokio Marine Group's
Sustainability■ Sale of One Day Auto InsuranceCore Theme 3 /Supporting People

Currently, the number of traffic accidents by uninsured drivers is estimated to exceed 100,000 ayear. Through this product, Tokio Marine & Nichido will continue to contribute to the reduction ofuninsured drivers involved in traffic accidents and ensure safety and security by providing products
and services that are useful in people’s daily lives and business activities.

Sustainability
Management

Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

3. Local Community and Social Contribution Activities to Promote Crimeand Disaster Prevention and Traffic Safety
Daijyoubu Campain

Sustainability
Library

Since September 2007, Tokio Marine & Nichido has been cosponsoring the “Daijoubu Campaign,” amovement led by The Mainichi Newspapers, and supporting activities to protect children and local
residents from disasters and crimes.

84

Tokio Marine Group offers services to counter corporate governance and cyber risks as well as

1. Services Responding to Cyber risks and Inbound Businessservices for business operators in Japan in response to the expanding inbound market while

In the face of growing corporate social responsibility and cyber risks to companies, Tokio Marine

implemented measures to deliver natural disaster information and smoothly receive accident notices

Group sells insurance products that provide comprehensive coverage for each risk and has launched

via the Internet, smartphones and other means.

a portal site, “Tokio Cyber Port,” to disseminate information on cyber security. Tokio Marine Groupalso provides inbound business support services for business operators in Japan with the aim ofpromoting revitalization of regional economies by making the most of the expanding inbound

Increasing Safety in Daily Lives by Responding to Varying Lifestyles and Changes in Societymarket and various travel-related services for foreign tourists visiting Japan.

[Material Issue: Products and Services Beneficial for Safety and Security]■ Launching an Online Cyber Security Information Portal Site, “Tokio Cyber Port”

In the face of growing corporate social responsibility and cyber risks to companies, TokioIn recent years, it is becoming increasingly difficult to completely block cyberattacks, as work

Marine Group sells insurance products that offer comprehensive coverage for each risk andstyle reforms and widespread use of telecommuting have increased online business operations.

has launched a portal site, “Tokio Cyber Port,” to disseminate information on cyber security. The

Cyberattacks targeting companies have also become highly advanced and sophisticated. On theGroup also provides inbound business support services for business operators in Japan with theother hand, surveys conducted by non-life insurance industry and other organizations have revealed

aim of promoting revitalization of regional economies by making the most of the expandingthat the sense of crisis over cyberattacks is still low among Japanese companies as compared toinbound market.

their overseas counterparts. As such, increasing their cyber security awareness and reinforcing theirrelated structures have become an urgent task.

2. Providing Safety and Security by Utilizing the Internet and Smartphones >>Against this backdrop, Tokio Marine & Nichido launched “Tokio Cyber Port,” an online information

In response to varying lifestyles and changes in society, Tokio Marine Group is striving to build alounge that compiles the latest information on cyber security measures, in January 2020. It provides

safe and secure society by providing information on insurance products and smoothly receiving

news on cyberattacks and cyber security, columns by experts, free security services, a telephone
consultation service for security incidents, an incident response manual and other useful information.

❖ Relation between Written Content and SDGs
Contribution to thetarget schivement•Home Choice Assist•“Tokio Cyber Port”•Home Cyber Risk Rider•Designated Equipment Water
Disaster Rider
12.8 Ensure that people everywhere havethe relevant information and awareness for •Cyber Risk Insurance•Recall Insurance
sustainable development and lifestyles in•Inbound business support
harmony with natureservices (revitalization ofregional economies)•Overseas Total Support Desk
•Overseas travel insurance forforeign tourists visiting Japan

Sustainability
Management

12. Responsible consumption
and production

Relevant target

Core Theme 3 /Supporting People

a broad range of the latest information and services related to cyber security, including the latest

accident notices via the Internet, smartphones and other means.

Relevant goalCore Theme 2 /Protecting the Earth

1. Services Responding to Cyber risks and Inbound Business >>Core Theme 1 /Providing Safety and Security❖ Actions for

Governanceworking to provide comprehensive coverage that meet the needs in daily lives. In addition, we have

Tokio Marine Group's
Sustainability

Increasing Safety in Daily Lives by Responding to Varying Lifestyles and Changes in Society

85

Sustainability
Library

https://tokiocyberport.tokiomarine-nichido.co.jp/cybersecurity/s/ (in Japanese)

Tokio Marine & Nichido has been providing a new type of overseas travel insurance, TOKIO

Port” for their cyber security measures.

OMOTENASHI POLICY, since July 2016, which covers costs of treatment when foreign tourists are
injured or become sick in Japan and costs for transferring patients or bodies to their home countries.

Tokio Marine Group's
Sustainability

The aim is to familiarize companies with cyber security and encourage them to utilize “Tokio Cyber

Tokio Marine & Nichido was the first among leading non-life insurance companies in Japan toTravelers can easily purchase this product via smartphones and tablet

domain as an insurer forming a part of social infrastructure. The company will continue to contributedevices after arriving in Japan. In addition to a cashless service for treatment

to the creation of a safe and secure society by playing the role of backing up innovation of related

costs and an interpretation service via telephone, the product also includes

technologies in Japan.

an application service (Tokio Marine & Nichido’s exclusive smartphone app),

By contributing to the revitalization of regional economies based on solutions offered by Tokio

By providing this product and its services, Tokio Marine & Nichido seeks

Marine Group, Tokio Marine & Nichido aims to expand its business and achieve growth together withto support foreign tourists’ comfortable travel experience in Japan and toeach region. As part of this effort, and to promote revitalization of regional economies by making

contribute to the creation of a more tourist-friendly environment.

the most of the expanding inbound market, the company initiated services free of charge in JulyTOKIO MARINE Safety Information

2016 to customers subscribing to its Comprehensive Business Insurance Program, a nationwide
group insurance scheme for chamber of commerce members, including a multilingual telephone

Core Theme 1 /Providing Safety and Security

which provides services much needed by foreign tourists.

■ Implementing Inbound Business Support Services for Japanese Business Operators

Governancedevelop Cyber Risk Insurance in 2015 to support many companies in the country’s cyber security

2. Providing Safety and Security by Utilizing the Internet and Smartphones
In line with varying lifestyles and changes in society, demand is rising for products and services thatand accept inbound tourists.

are available via the Internet, smartphones and other means. Tokio Marine & Nichido and E. design
On January 12, 2017, the company’s efforts to implement services for supporting domestic operators

Insurance work to support the safety and security of customers by utilizing smartphones and provide

of inbound businesses received ministerial commendation as a fiscal 2016 model example of regional

smartphone apps with a variety of features, including displaying insurance-related points of contact,economy revitalization initiatives being promoted by financial and other organizations.

making such a contact, viewing insurance policy details and reporting an accident using positioning

As one pillar of our regional revitalization efforts, we will continue to seek growth of regional■Supporting Safety and Security via Smartphones

increase further in the future, and by assisting Japanese inbound business operators in setting up a

Smartphones accounted for about 90% of mobile phones sold domestically insystem to accept these visitors.

fiscal 2019 and have been rapidly gaining popularity among users.

In response to the growing inbound market, starting from July 2019 the services have been expanded

Tokio Marine & Nichido provides the free smartphone app Mobile Agent toto include all customers who have enrolled in Super Business Insurance.

customers. Policyholders use this app to check the corresponding insurancecompany's and the responsible agent's points of contact and view details■ Launch of a New Type of Overseas Travel Insurance for Foreign Tourists Visiting Japanof their policies anytime, anywhere. It also has several features that support

With an increase in the number of foreign nationals visiting Japan, efforts are being undertaken

customers to handle a traffic accident smoothly.
These include an accident reporting feature that identifies the location of an accident via GPS,

tourists against unexpected injury and illness.

a simple procedure to request a tow truck in a minimum of three taps, a function to easily send

86

Sustainability
Libraryby the Japanese government and in the private sector to ensure the safety and security of foreign

Sustainability
Management

economies by offering safety and security to foreign visitors, the number of which is expected toCore Theme 3 /Supporting People

information through GPS.

Core Theme 2 /Protecting the Earthinterpretation service and an inbound consulting service, to help customers set up a system to solicit

approximate estimate will not differ significantly from an accurate estimate.

and a function to enable the real-time monitoring of accident response status via push notifications.
E. design Insurance will continue to generate a new culture andbased policies (auto insurance and Super Business Insurance) during the contracting process and has

pursue fintech in its true sense by maintaining its approach to

been improving the app’s operability. Additional efforts have been made to increase the functionality

improving the design of its Internet auto insurance and creating

as a disaster prevention and mitigation app to prepare for major natural disasters, including

new financial and insurance experiences for customers in Japan.

reinforcement of its feature to provide disaster and evacuation information and the sharing of policy
details among family members. Tokio Marine & Nichido will continue to further strengthen our■Preparing for Typhoons and Torrential Downpours by Using “Personalized” Videos
Additionally, E. design Insurance allows customers to complete overall procedures, from requesting

How we should prepare for a typhoon, heavy snow or earthquake depends on where we live

an estimate to final application for auto insurance, via smartphone. A dedicated web page is set

and what insurance we are enrolling in. Tokio Marine & Nichido distributes “personalized” videos

up for each customer to report accidents and verify accident response status in addition to making

corresponding to customers’ varying situations, each providing customized information on necessarychanges to contract details and renewal procedures. The smartphone app Accident Site Call enables

preparations and required insurance. These videos can be viewed from PCs, smartphones and tablet

customers to easily and quickly make reports in case of accidents or car troubles. The actual location

devices, and the company provides a service on a regular basis for customers to check information on

is notified via GPS so that customers can immediately request for the SECOM Accident On-site Rushdisaster risks and details of coverage in an easy-to-understand manner.
■Examples of Initiatives toward High-Quality Solicitation

Tokio Marine Group will work further to support the safety and security of customers by utilizing

In April 2012, Tokio Marine & Nichido rolled out an initiative that utilizes tablet devices to enhancesmartphones.

comfort and convenience for customers. For Super Insurance, auto insurance, fire insurance, accident

Tokio Marine & Nichido: Mobile Agent (in Japanese)

insurance and life insurance ―our main products for individual customers―we introduced theE. design Insurance: Annual Report (in Japanese)

paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures), which allows customers to request
devices. These procedures enable us to provide easy-to-understand product descriptions with videos

Previously, the process of requesting an accurate estimate of insurance premiums required about

and electronic pamphlets. We have also introduced “Your Enrollment at a Glance,” which enables

30 clicks, and many customers expressed, in user surveys, their desire to just have an approximate

customers to visually check their family’s insurance enrollment status on their tablet and otherestimate as a first step. In response, E. design Insurance has reexamined a common practice in thedevices.

insurance industry, which requires customers to answer all questions before getting a premium
The initiative received a 2014 Ministry of Economy, Trade and Industry (METI) Minister’s Award inin one click.

recognition of its contribution to informatization of the economic society. It also won the top IT
Overall Award at the 31st Information Technology Award 2013 sponsored by the Japan Institute ofInformation Technology. In the future

customer experience that enables customers to receive an approximate premium estimate anytime,

as well, Tokio Marine & Nichido will

anywhere without having to have insurance policies or automobile inspection certificates on hand.

strive to further enhance comfort andAdditionally, in order to perform the calculation of an approximate premium, the company has

convenience for customers through aanalyzed vehicle types and policies of customers subscribing to Internet auto insurance so that thediverse range of initiatives.

87

Screen images of Raku Raku Tetsuzuki contract procedures

Sustainability
Library

By carefully selecting questions that can be intuitively answered, the company has created a new

Sustainability
Management

estimate, and developed a web page to provide an approximate premium estimate for auto insuranceCore Theme 3 /Supporting People

a premium estimate, view product descriptions and apply for insurance on their tablet and other■One-Click Approximate Premium Estimate for Auto InsuranceCore Theme 2 /Protecting the Earth

Service or road service even in an unfamiliar place.

Core Theme 1 /Providing Safety and Security

platform for interacting with customers digitally through Mobile Agent.

Governance

Since January 2019, the company has started providing discounts to customers who choose web-

Tokio Marine Group's
Sustainability

photographs of a damaged vehicle or accident site taken by a policyholder to Tokio Marine & Nichido

Tokio Marine Group's
Sustainability

Eliminating Poverty in Society
Based on its know-how accumulated in the insurance business, Tokio Marine Group has developed

Reducing Poverty

and initiated sales of weather insurance and microinsurance in India, thereby providing low-income■ Increasing Prevalence of Weather Insurance and Microinsurance in India

issues in the world through such efforts as financing to and investment in financial institutions

Poverty Issue among Farmers in India

providing microfinancing services.

Agriculture is a key industry in India’s economy, with about 50% of the country’s working population

Governanceearners with greater access to insurance. We also hope to contribute to the resolution of poverty

being farmers. As most water for agricultural use is from rainwater, farmers may suffer serious
economic consequences when agricultural production decreases due to drought or excessive rains.

[Material Issue: Products and services beneficial for safety and security]

Thus, stabilizing farmers’ living is a critical challenge for the country.

Weather insurance and microinsurance developed and sold by Tokio Marine Group are as listed
Development of Weather Insurance and Microinsurance Jointly with IFFCO-TOKIO• Sankatharan Bima Yojna (India): Low-cost accident insurance available for 1 rupee (about 1.5

In 2001, Tokio Marine Groupyen) per year as an incidental to fertilizere s t a b l i s h e d I F F C O -TO K I O• Mahila Suraksha Bima Yojna (India): Accident insurance aimed at women in farming

General Insurance Co., Ltd.

communities( I F F CO -TO K I O ) , a n o n - l i f e• Rashtriya Swasthya Bima Yojna (India): A medical insurance scheme for low-income earners

i n s u r a n c e c o m p a n y, a s asponsored by the government of India

j o i n t ve n t u r e w i t h I n d i a n• Biju Krushak Kalyan Yojana (India): A medical insurance scheme with add-on medical insurance

Farmers Fertiliser Cooperative

for low-income earners sponsored by state governments of India

Limited (IFFCO), which has a• Barish Bima Yojna / Mausam Bima Yojna (India): Weather insurance product that evaluates

IFFCO-TOKIO headquarters

nationwide network of 38,000 member cooperatives,

climate risks such as precipitation volume and temperature in all areas of India and takes into

Accident insurance available as
an attachment of fertilizer sold in
collaboration with IFFCO

and began offering auto, fire and other insurance in India.

account the impact of unseasonable climate on grain harvest yields in farming communities

Core Theme 3 /Supporting People

From the start, the business tackled the issue of how to resolve
the lifestyle of uncertainty faced by farmers in India through the❖ Relation between Written Content and SDGs
Relevant goal

Relevant target

mechanism of insurance and looked into the development ofContribution to
the target achievement

Core Theme 2 /Protecting the Earthbelow.

Core Theme 1 /Providing Safety and Security

Initiatives toward Microinsurance

weather insurance and microinsurance (i.e., insurance available
at low cost). These products are becoming essential in stabilizing

2.3 Double the agricultural productivity and incomes of smallscale food producers through secure and equal access tofinancial services

Weather insurance and microinsurancein India

the lives of people in farming communities, with 19.42 million
policies and 19.0 billion rupees (approximately 28.5 billion yen) in
premiums written in fiscal 2019.

Members of the Rural Marketing
Team of IFFCO-TOKIO and Rural
Community Area Managers of IFFCO(in front of IFFCO’s grain depot
center)

In 2001, the company, in collaboration with IFFCO, started sales in India’s rural communities ofSankatharan Bima Yojna, low-cost accident insurance available for 1 rupee (about 1.5 yen) per year
as an incidental to fertilizer. Since then, the company has released other microinsurance products,
including Janta Bima Yojna, property insurance available for 100 rupees (about 150 yen) per year;

88

Sustainability
Library

Increasing prevalence of microinsurancein India

Sustainability
Management

1.5 Build the resilience of the poor and those in vulnerable
situations and reduce their exposure and vulnerability to
climate-related extreme events levels of decision-making ineconomic lifeSubscribers to RSBY and BKKY are given a biometric card.

women in farming communities.

institution is managed on the card and customers can choose

IFFCO-TOKIO offers Barish Bimaindex-based weather insurance
product that takes into account

15,00010,770(June to September) and the

0

3,389

2,058

2,591

1,236

2,013

2012-132013-14 2014-15

d r y ra b i s e a s o n (O c to b e r to

12,006

Dr. Shalabh Singhal
IFFCO -TOKIO General Insurance Co., Ltd.
Chief Manager

9,294

7,646

RSBY is becoming more widespread in India. Our
aim is to make sure that people are always smiling(Muskurate Raho). We will strive to provide medical
insurance so that people receive appropriate treatment
when required and can live happy and healthy lives
irrespective of economic burden or hardship.

1,571
1,525

GWP

911
2015-16 2016-17

2017-18

2018-192019 -20

Claims Paid

April). Development of this revolutionary product leveraged IFFCO-TOKIO’s capabilities in market
Initiative to Support Low Incomes in the United Statesaccumulated in Japan to evaluate climate risks such as precipitation volume and temperature in all

The Tokio Marine North America Services (TMNAS) Finance Team has implemented an initiative toareas of India. To gain communities’ understanding of the weather insurance mechanism and spread

support low incomes via the reduced tax burden with Philadelphia Insurance Companies (PHLY) and

its use, the company has been conducting briefings for farmers in every state in India on an ongoing

their long-time business partner Affordable Equity Partners (AEP).

basis together with banks, NGOs and other partners.
The housing complexes developed by AEP and their partners are financed through the sale of the tax
credits to PHLY, and when completed are rented to low income members of the communities. PHLY

sponsored products such as Pradhan Manti Fasal Bima Yojana (RMFBY) and Weather Based Crop

benefits via the reduced tax burden made possible by the tax credits purchased from AEP. So far, PHLY

Insurance Scheme (WBCIS), to about 4.29 million farming households per year.

has invested over US$2.65 million, which
has gone toward the 2,500 units across six
states in the United States. The relationship

IFFCO-TOKIO’s Efforts to Increase Prevalence of Medical Insurance for Low-Income Earners

is a “win-win-win” for PHLY, TMNAS and AEP

Rashtriya Swasthya Bima Yojna (RSBY ) is a medical insurance scheme for low-income earners

and the 2,500 families living in the beautiful

sponsored by the government of India. It was launched in 2008 in India through joint efforts among

Core Theme 3 /Supporting People

Currently, the company sells weather insurance, including its own as well as other government-Core Theme 2 /Protecting the Earthsurveys aimed at local farmers and Tokio Marine Group’s years of expertise in insurance underwriting

Core Theme 1 /Providing Safety and Security

5,000

Insurance soliciting

12,552

10,000due to unseasonable climate
i n t h e we t m o n s o o n s e a s o nprivate medical institutions in India.

15,734the impac t on grain har vest
yields in farming communities

to have a consultation at one of more than 10,000 public or

18,471 18,833

GovernanceYojna/Mausam Bima Yojna, anInformation regarding insurance and consultation at a medical

Crop and weather insurance sales (unit: million rupees)
20,000

Tokio Marine Group's
Sustainability

and Mahila Suraksha Bima Yojna, Crop and Weather Insurance details
accident insurance aimed at FY2019: GWP INR 18,833 million, Claims Paid INR 9,294 million

new facilities.
Sustainability
Management

insurance companies, medical institutions and the government. Subscribers to RSBY only need to
pay 30 rupees (about 45 yen) per household as a registration fee with coverage up to 30,000 rupees
annually (about 45,000 yen) for a maximum of five persons per household in case medical services are
required for injury or illness. IFFCO-TOKIO began selling RSBY in 2011 and launched add-on medical
insurance in 2014 under Biju Krushak Kalyan Yojana (BKKY), another insurance scheme for low-income

Sustainability
Libraryfamilies sponsored by a state government. The company has delivered security to approximately
15.08 million people with low incomes. RSBY and BKKY have become essential medical insurance
schemes for people who previously could not receive sufficient medical services because of theireconomic situation.

89

Tokio Marine Group's
Sustainability

Core Theme 2: Protecting the Earth

Governanceissues and thus continuous global environmental

Sustainability Materiality (Material Issues)

and biodiversity protection initiatives are• Climate change and natural disasters

paramount. In addition, our social life is being• Technological innovation

natural disasters such as typhoons, droughts and• Protection of the global environment• Local community and social contribution activities•Promoting ESG in the provision of products and services

torrential rains around the world due to climatechange.
The global issues of “climate change and natural disasters” and “biodiversity depletion” pose serious

Sustainability & ESG Highlights

Core Theme 2 /Protecting the Earththreatened by the frequent occurrence ofCore Theme 1 /Providing Safety and Security

Global environmental issues are both old and newrisks for the children not only of today but also of the future and at the same time have a significant
Tokio Marine Group promoted
the development of clean energy
through such means as providing
insurance supporting offshore wind
power generation.

impact on the business of Tokio Marine Group.

Tokio Marine Group strengthened
ties with NGOs and local
communities through the Green Gift
Project.

Having set “Protecting the Earth” as a core theme, Tokio Marine Group is taking steps to reduce
the environmental footprint in business activities in which all employees participate, reduce
the environmental footprint in the supply chain and tackle initiatives related to environmental
management system. Moreover, we continuously work to provide products and services thatare designed to mitigate or adapt to climate change and protect biodiversity, and to implement
environmental protection activities as well as regional and social contribution activities that include

Sustainability
Management

management aimed at becoming carbon neutral based on efforts to deploy our environmental

Core Theme 3 /Supporting People

Efforts to implement environmental
protection activities resulted in a
reduction in CO2 emissions by 4.4%
(Scope 1, 2 and 3 year on year) andcarbon neutral status (eighth time
for the seventh consecutive year)

environmental awareness raising and education. Through these initiatives, we actively contribute tovalue.

90

Sustainability
Library

preservation of the global environment, protection of biodiversity and the creation of environmental

The Green Gift Project, which involves mangrove planting and environmental protection activities

Value Creationworldwide, is supported by NGOs and NPOs, as well as central and local governments, agents andContributing to a Sustainable Global Environment

Governanceemployee volunteers, and contributes to not only the alleviation of and adaptation to climate change

Tokio Marine Group's
Sustainability

Preserving Biodiversity and Wetlands through Products and Services

and protection of biodiversity but also the reduction in disaster damage and stability in the lives ofpeople in or near forested areas.

Core Theme 1 /Providing Safety and Security

Preventing Global Warming by Promoting the Development of Clean Energy
In order to prevent damage due to climate change from spreading, Tokio Marine Group is providing
products and services that support the development and operation of renewable energy facilities.
Building Communities for People to Live with Peace of Mind through Environmental Protection
Activities
Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing local and social
contribution activities around the world that help protect the environment and biodiversity. These

Core Theme 2 /Protecting the Earthactivities emphasize voluntary engagement by employees and tie-ups with NPOs and other groups.
Tokio Marine Group will implement a variety of initiatives to protect the environment as a global
insurance group with responsibility for the future of the earth.

Core Theme 3 /Supporting People

Examples of sustainability approach (Protecting the Earth)

Sustainability
Management
Sustainability
Library91

Tokio Marine Group's
Sustainability

Preserving Biodiversity and Wetlands through Products and Services
The Green Gift Project, which involves mangrove planting and environmental protection activities❖Relation between Written Content and SDGs

worldwide, is supported by NGOs and NPOs, as well as central and local governments, agents andRelevant goaland protection of biodiversity and Wetlands but also the reduction in disaster damage and stability inthe lives of people in or near forested areas. Additionally, we believe that creating mangrove forests

Relevant target

Contribution to the target achievement

6.6 Protect and restore water-related
ecosystems, including mountains, forests,
wetlands, rivers, aquifers and lakes• Green Gift Planet GENKI Program, Mangrove Planting
Project

12.5 Substantially reduce waste
generation through prevention,
reduction, recycling and reuse• Promoting the non-printing of insurance policies, webbased insurance policies and contracts (clauses)

13.1 Strengthen resilience and adaptive
capacity to climate-related hazards andnatural disasters in all countries• Green Gift Project• Mangrove Planting Project• Achieving carbon neutral status14.1 Prevent and significantly reduce marine
pollution of all kinds
14.2 Sustainably manage and protect marine
and coastal ecosystems to avoid significant
adverse impacts• Green Gift Project• Mangrove Planting Project• Green Gift Planet GENKI Program

15.1 Ensure the conservation,
restoration and sustainable use of terrestrial
and inland freshwater ecosystems and theirservices, in particular forests, wetlands,
mountains and drylands• Green Gift Project• Mangrove Planting Project• Green Gift Planet GENKI Program• Ten-Year Restoration Project of the Coastal Forests of
Tohoku Region• Tree planting together with customers: PHLY 80K Trees

Governanceemployee volunteers, and contributes to not only the alleviation of and adaptation to climate change

will contribute to the attainment of various SDGs, including alleviation of climate change, promoting
as well, Tokio Marine Group will promote the creation of mangrove forests toward the realization of asustainable society.
❖ Actions for Preserving Biodiversity and Wetlands through Products and Services[Material Issue: Conservation of the Global Environment through Products and Services]
1. Promoting Eco Activities Jointly with Customers through the Green Gift Project >>working with agents and supporting mangrove planting overseas and environmental protection
activities in Japan by promoting the Green Gift Project and other initiatives to enable customers
to view their policies online and donate a portion of the proceeds saved by reducing paper
consumption to NPOs and NGOs.

Educational Activities]

Tokio Marine & Nichido, Tokio Marine Millea SAST Insurance and other Group companies aresupporting mangrove planting overseas and environmental protection activities in Japan by

2. Tree Planting Activities in Southeast Asia and Communicating Relevant Information >>donating a portion of the proceeds saved by reducing paper consumption through an initiative

Tokio Marine & Nichido has been planting mangrove trees mainly in Southeast Asia since 1999 inenabling customers to view their policies online being implemented together with agents. These

conjunction with multiple NGOs. On top of this, employees participate in tree-planting tours andactivities, which nurture a rich ecosystem and contribute to the sustainable development of local■ Creating Value through the “Green Gift” Projectcommunities.

Through eco-friendly products, Tokio Marine & Nichido acts as one with its agents in engaging in

Sustainability
Management

proceeds are donated to NPOs and NGOs.

give classes on biodiversity to communicate to society the significance of mangrove planting

Core Theme 3 /Supporting People

1. Promoting Eco Activities Jointly with Customers through the Green Gift Project[Material Issue: Local Community and Social Contribution Activities and Awareness-Raising andCore Theme 2 /Protecting the Earth

Tokio Marine & Nichido, Tokio Marine Millea SAST Insurance and other Group companies areCore Theme 1 /Providing Safety and Security

the sustainable use of natural resources and mitigating damage from natural disasters. In the future

global environmental protection initiatives and welcomes participation by customers as well.

based on the concept of undertaking eco activities. Under this project, when a customer chooses

92

Sustainability
Library

With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift ProjectThrough this project, Tokio Marine & Nichido will continue to create social value via initiatives aimed

brochure form, the company donates funds corresponding to a portion of the value of the reduction

at conservation of paper resources, prevention of global warming, conservation of biodiversity,in paper used to NPOs and NGOs involved in environmental protection activities. Such funds are

reduction of disaster damage and contribution to local economies, communities and humanthen used to support costs of mangrove planting and educational support programs in developing

resources development.

countries, while in Japan they are mainly used to provide support to environmental protection

Tokio Marine Group's
Sustainability

web-based insurance contracts (clauses) on its website rather than a paper-based contract in■ Promoting Non-Printing of Insurance Policies
Since February 2013, Tokio Marine Millea SAST Insurance

in the Great East Japan Earthquake.

has been implementing, as par t of its shif t toward
paperless operations, an initiative under which customers

Customers’ selection of the web policy option leads to the conservation of paper resources.

which has helped reduce paper consumption. In addition,

manufacture of paper and its transport to the company, the mailing of policies to customers and thesince April 2013, a portion of the proceeds saved throughdisposal of policies when unneeded after maturity. The Green Gift Project also provides a number

this move has been used to support and participate inof other beneficial effects. These include conserving paper resources and contributing to thethe tree-planting activity in Meguri’s Forest in Shonan

prevention of global warming and the preservation of biodiversity via mangrove planting activities

International Village, Kanagawa Prefecture, where theand communicating to children, who will lead future generations, the importance of the earth’s

company’s head office is located. This project involves dense planting and mixed planting of a variety

environment through their actual participation in environmental protection activities in Japan. Inof locally indigenous seedlings, which are the most stable seedlings and capable of survival, to let

fiscal 2019, the number of contracts taking advantage of the web policy option was approximately

Core Theme 1 /Providing Safety and Security

can view their policies on its website rather than on paper,

Additionally, it allows the company to reduce the environmental footprint created by theGovernanceactivities for children in different areas and a project to rejuvenate the forest on the coast damaged

nature take its course in restoring the forest to its original form. By doing so, the project aims to “create
a forest that protects life” and thus supports the community, economy and an enriched society.

■ Disclosing Information on the “Green Gift” Project

Although nurturing the seedlings into a forest takes much time, through this activity, employees,

To help customers better understand the activities of the Green Gift

their families and the company are united as one in increasing awareness of the need to protect the

Project, the company established a Green Gift page on its website that

global environment.

reports on each of the initiatives. With regard to mangrove planting

2. Tree Planting Activities in Southeast Asia and Communicating Relevant Information

countries where mangrove planting is undertaken, updates on the growth

Tokio Marine & Nichido has planted mangrove trees mainly in Southeast Asia since 1999 in

The page also provides reports on the Green Gift Planet GENKI Program, an

conjunction with multiple NGOs that have extensive know-how in planting mangroves overseas.

environmental protection activity carried out in each region in Japan mainly for children, the leaders

Mangrove planting not only ensures the fixation (absorption) of CO2, but also promotes biodiversityof the future.

and provides benefits to the local population.

As other topics, the page shows the company’s involvement in educational support programs

Tokio Marine & Nichido employees conduct mangrove planting tours, and employees and agents give

conducted by the international NGO Room to Read in developing countries such as India, Bangladesh

lessons on biodiversity derived from mangrove planting to convey the significance of biodiversity-

and Vietnam aimed at improving education for children where mangrove planting takes place as wellrelated activities through mangrove planting to society.

Sustainability
Managementof planted saplings and the volume of CO 2 absorbed through planting.

Core Theme 3 /Supporting People

activities, the page reports on topics such as planting activities in various

Core Theme 2 /Protecting the Earth

11.8 million, representing a reduction in paper usage of approximately 2,837 tons.

as a program to restore the forest along the coast devastated by the Great East Japan Earthquake■ Green Gift Project: Mangrove Planting(OISCA).

Status of Mangrove Planting
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily

93

Sustainability
Library

conducted by the Organization for Industrial, Spiritual and Cultural Advancement-International

Province in Thailand are the staple diet of the local people and a source of income through sales to

Bangladesh and Malaysia. (We have consigned the work to evaluate the status of mangrove growthintermediaries, thus contributing to sustainable regional development. In addition, the mangroves

and CO2 absorption and fixation in planted areas to the Central Research Institute of Electric Powerthemselves are being used in a variety of different ways. Along with the seeds and fruits being used

Industry (CRIEPI) and have been receiving reports from the institute.)

to make soup and sweets, the leaves become feed for farm animals and the trunks and branches areused as materials for the pillars and roofs of people’s homes, thereby providing excellent support to

The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokiothe lives of the people.

Indian Ocean tsunami following earthquake off the island of Sumatrain December 2004

a long-lasting initiative in the environmental field. The project is conducted in partnership with

Tokio Marine & Nichido considers

the NGOs Action for Mangrove Reforestation (ACTMANG), OISCA and the International Society for

mangroves as “insurance for

Mangrove Ecosystems (ISME) and through collaboration with local governments and communities.

the future of the Earth” because

In 2019, which marked the 20th anniversary of the project, Tokio Marine & Nichido formulated its

t h e y p ro te c t t h e p la net a nd

Mangrove-based Value Co-creation 100-Year Declaration and announced its intention to create value

people’s lives and bring benefits.

together with stakeholders, including NGOs, local government agencies and residents in planting

The company is committed toregions as well as employees, agents and customers.

being involved in the Mangrove Thailand, the area behind which was

Benefits of Mangrove Planting for the Environment and Local Life

protected from tsunami damage

j o i n t l y w i t h N G O s a n d l o c a l Benefits of mangroves
government agencies andmeet) along tropical and subtropical coastlines and river mouths in Asia, Africa and South America.

residents. The project has been

Mangroves are sometimes referred to as “forests in the sea” and are effective in mitigating global

up and running for 21 years towarming as they absorb and fix large volumes of CO2, a major cause of global warming. They also

date and the mangrove forests

serve as natural levees to protect people’s lives and local ecosystems from tidal waves, tsunamis andcontinue to grow. Going forward,

other natural disasters.

the company plans to put more
effort into activities that protect

Mangroves protected the lives of many people as well as buildings and structures when the tsunami

and nurture mangrove forests.

Fish catches are more abundant thanks to
the mangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove
are used as feed for farm animals .
(Gujarat State, India)

that occurred in the Indian Ocean hit in December 2004 and the typhoon that wreaked havoc in the■Economic Value and Impact on Local Communities from Mangrove Planting

mangroves are being planted in the Demak area of Indonesia and Gujarat State in India, which are

To the present, mangrove planting has generated diverse benefits such as mitigating and preventing

susceptible to coastal erosion and flooding, with the main objective being to protect people’s lives

global warming, preserving biodiversity and contributing to the development of local economies,

and keep buildings and structures intact.

communities and human resources. However, expressing the specific economic value created bythis project had proved difficult. To determine this value, Tokio Marine & Nichido commissioned
Mitsubishi Research Institute, Inc. to undertake a survey and make assessments based on

sanctuary for living creatures such as young fish, shellfish, crabs and shrimps that feed off mangroveinternationally recognized methods. The results of provisional calculations show that the total

leaves and berries while attracting monkeys and birds, and also because the roots help ensure

economic value created by the Mangrove Planting Project from April 1999 when the company started

a gentle tide and waves at high tide and maintain water temperature. Fish and shellfish caught

the planting to the end of March 2018 totaled 118.5 billion yen.

94

Sustainability
Library

The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem by providing a

Sustainability
Management

Philippines in November 2013 (named Yolanda in the Philippines and Haiyan in English). At present,Core Theme 3 /Supporting People“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater and fresh water

Tale Nok near Ranong, Thailand, which
did not have mangroves, was damagedby the tsunami.

Core Theme 2 /Protecting the Earth

Planting Project for 100 years

Mangrove planting area in Ranong,Core Theme 1 /Providing Safety and Security

Marine & Nichido, with the original idea coming from employees who voiced their desire to launch

Governancein the sea and in rivers near mangrove forests in Quảng Ninh Province in Vietnam and Ranong

new forest in nine countries: Indonesia, Thailand, the Philippines, Vietnam, Myanmar, Fiji, India,

Tokio Marine Group's
Sustainability

in Southeast Asia. During the 21-year period to fiscal 2019, we planted about 11,240 hectares ofenvironmental NPOs and other groups as well as participation in environmental activities throughout

and has generated benefits in terms of improving the lives of residents in these communities andJapan.

preventing and mitigating disasters. By ascertaining the numerical value of the outcomes of the
The project is conducted in conjunction with Japan NPO Center,of this initiative. Going forward, we will utilize the results of this value assessment to improve oura specified non-profit corporation that has received backing

Mangrove Planting Project and continue to undertake these activities together with our stakeholders

from the Ministry of the Environment and is responsible for theas we aim to further create value.

coordination and operation of the entire project. The aim is toprovide children in each region, the leaders of the future, withthe opportunity to learn about local environmental issues and

The activities offer the chance for local NPOs and other groups to collaborate with new stakeholders
such as Tokio Marine & Nichido and its agents. It is also a great chance for the company’s customer
contact branches to meet with local governments, environmental NPOs and other members of thelocal community. As of March 2020, around 16,880 participants (including around 7,290 children) had
taken part in 290 different events to protect local forests, woodlands, river valleys and the sea.
Green Gift Planet GENKI Program (in Japanese)

Tokio Marine Group supports the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region

Since 1999, Tokio Marine & Nichido has beendamaged in the Great East Japan Earthquake.

promoting its Mangrove Planting Project
Philadelphia Insurance Companies (PHLY ) has continued to conduct the “PHLY 80K Trees” tree

to plant mangrove trees about once a year.

planting program since 2015, inspired by Tokio Marine & Nichido’s Green Gift Project. With the

Tokio Marine Group employees, agents andcooperation of customers and agents, the initiative has provided the funding for 320,000 trees toretired employees as well as their families participate in these tours as volunteers to plant mangrove

date through costs saved by encouraging customers to make electronic payments and asking agentsseeds and saplings with local residents and children and visit villages and elementary schools into cooperate by making direct deposits of commissions and reducing the preparation of paper

respective regions to promote international exchange. As of March 2020, we have conducted 20

statements as well as donations from the company and its employees. In 2019, 35 PHLY employees

mangrove planting volunteer tours, in which a total of approximately 590 members have participated.

participated in a tree-planting tour, with more than 150 employees having offered their time since
the initiative began. Funding for an additional 80,000 trees was provided between 2019 and 2020.

■Green Gift Project: Educational Support Programs in Developing Countries
We provide educational support for children in areas that we plant mangroves through such

In the United States, record wildfires, storms and othermeasures as participating in Room to Read’s educational support programs in developing countries.

natural disasters have destroyed millions of trees inhealthy forests and ecosystems to provide greater

Tokio Marine & Nichido is implementing the Green Gift Planet GENKI Program, which tackles

security to communities.

environmental protection initiatives together with local citizens and includes donations to

PHLY 80K Trees

95

Sustainability
Library

forests in recent years. PHLY is on a mission to build■Green Gift Planet GENKI Program

Sustainability
Management■Tree-Planting Together with Customers: PHLY 80K Trees Initiative

regions and conducting a volunteer tour

Core Theme 3 /Supporting People

in Southeast Asia and other countries andCore Theme 2 /Protecting the Earth■Green Gift Project: Ten-Year Restoration Project of the Coastal Forests of Tohoku Region■ Mangrove Planting Tours

Core Theme 1 /Providing Safety and Security

foster a desire to protect the environment.

Governancemangrove-planting activities, we were able to reaffirm our awareness of the positive social impact

Tokio Marine Group's
Sustainability

This project also impacts some 1.41 million people living where the mangroves are planted or nearby

Contribution to the target achievement

Tokio Marine Group's
Sustainability

7.1 Ensure universal access to affordable, reliable andmodern energy services
7.2 Increase substantially the share of renewableenergy in the global energy mix
7.3 Double the global rate of improvement in energy
efficiency• Insurance package for offshore wind power
generation• Mega-Solar Package Program• Impairment liability coverage for geothermal power
generation operators

Governance

9.4 Upgrade infrastructure and retrofit industries tomake them sustainable, with increased resourceuse efficiency and greater adoption of clean andenvironmentally sound technologies and industrial
processes• Insurance package for offshore wind power
generation• Mega-Solar Package Program• Impairment liability coverage for geothermal power
generation operators• Auto insurance receiving Eco Mark certification❖ Relation between Written Content and SDGs

In order to prevent damage due to climate change from spreading, Tokio Marine Group is examining
the possibility of installing and operating renewable energy facilities in Group companies while also

Relevant goal

providing products and services such as environmental consulting.
❖ Actions for Preventing Global Warming by Promoting the Development of Clean Energy[Material Issue: Conservation of the Global Environment through Products and Services]
1.Offshore Wind Power Generation >>Offshore wind power generation is expected to be one pillar of measures to increase the ratio ofrenewable energy in the energy mix, and related laws have already been implemented in Japan.
Since underwriting insurance for a project in the Netherlands in 2013, Tokio Marine & Nichido
has been supporting a total of 32 projects in 10 countries and regions including Japan, withtotal power generation capacity of 11GW. The company is proactively disseminating the knowhow gained through underwriting insurance for these projects. At the same time, Tokio Marine &Nichido is accelerating initiatives in this core business area by expanding the scope of its support
to counter natural disaster risk at these facilities and setting up a required structure within theCore Theme 1 /Providing Safety and Security

Relevant target

Preventing Global Warming by Promoting the Development of Clean Energy

company.

Offshore Wind Power Generation in Japanand construction of “mega-solar” large-scale solar power generation facilities has been surging

Japan has set the ambitious goal of reducing greenhouse gases by 80% by 2050, thereby proceeding

across the country. In order for businesses to stably operate the facilities, it is necessary towith the challenges of energy conversion and decarbonization to meet this goal. The 5th Strategic

evaluate business risks over the medium to long term from a variety of angles and implement

Energy Plan approved by the Cabinet on July 3, 2018 states the lofty “3E + S” (Energy security,

required measures. Tokio Marine & Nichido offers an integrated solution for the risks involved

Economical efficiency, Environment + Safety) objective and expresses the energy mix the country

in mega-solar projects through its Mega-Solar Package Program launched in July 2012, which

would like to achieve by 2030. This was the first time for Japan to specify the shift to renewableconsists of 1) risk consulting (natural disaster risk assessment and soil contamination statusenergy as its main source of power, with the aim of 22% to 24% of power generation to come fromassessment) and 2) arrangement of property and casualty insurance.

renewable energy by 2030, up from 16% in 2017. Offshore wind power generation is expected to
be one of the pillars of renewable energy. With the revised Port and Harbor Act of July 2016 and theenforcement of the Act of Promoting Utilization of Sea Areas in Development of Power Generation

3.Geothermal Power Generation >>generation project is already underway in Japan.

the potential for stable power supply. There are high expectations for the application of thisform of energy, and the Japanese government has formulated a plan to expand capacity ofMore specifically, after the revision and enforcement of these acts, Japan’s first commercial offshore

geothermal power generation facilities three-fold by 2030 compared with current levels. Amid

Sustainability
Management

Facilities Using Maritime Renewable Energy Resources in April 2019, a full-scale offshore wind power

Geothermal power generation has drawn much attention as low-cost renewable energy with

Core Theme 3 /Supporting People

With the launch of Japan’s Feed-in Tariff Scheme for Renewable Energy in July 2012, the planningCore Theme 2 /Protecting the Earth

1.Offshore Wind Power Generation

2.Mega-Solar Package Program >>wind power generation project was launched in February 2020. Following its launch, an additional 10

this environment, Tokio Marine & Nichido sells impairment liability coverage specifically forand other sea areas have been designated as promotion zones for the development of offshore

power.

facilities. These have generated even higher expectations for offshore wind power generation.

96

Sustainability
Library

sea areas have been selected as areas already reaching a certain readiness level, of which four generalgeothermal power generation operators and is contributing to the proliferation of geothermalhas acquired rights for, Tokio Marine & Nichido has been supporting a total of 32 offshore winddifferent between Japan and Europe. In arranging insurance for wind power generation projects,

power generation projects in 10 countries and regions including Japan, with total power generation

Tokio Marine & Nichido Risk Consulting calculates the critical indicator of Probable Maximum Losscapacity of 11GW. In fiscal 2019, while taking on seven new projects, the company has provided(PML) using stochastic methods and conducts risk assessment. In many cases, financing has become

support to the wind power generation industry in Japan by presenting and sharing the know-how it

an integral part of offshore wind power generation projects as they grow in scale. Lenders also want

has gained by underwriting these projects, particularly in terms of loss prevention, at international

to understand the risk involved using stochastic assessments that use a fixed recurrence interval

conferences and seminars.

such as 475 years for an earthquake and 100 years for a typhoon. This PML calculation has also been
adopted in Japan’s first commercial offshore wind power generation project mentioned previously.

In many offshore wind power generation projects, facilities go into operation individually as they arecompleted and become operational. Tokio Marine & Nichido’s package exclusively designed for suchprojects offers seamless total support in order to cover the interface risk associated with the shift tooperation. Although this type of insurance package is generally employed in Europe and the UnitedStates, the content and clauses of the company’s insurance have been adjusted to fit the legal system

Core Theme 1 /Providing Safety and Security

The risk of a natural disaster occurring such as a typhoon, earthquake or tsunami is significantly

Governance

Stochastic Assessment of Natural Disasters

Beginning with underwriting insurance for a project in the Netherlands in 2013 that the customer

Tokio Marine Group's
Sustainability

Total Support for Offshore Wind Power Generation from Construction Phase to Operation Phaseand environment of Japan.
Core Theme 2 /Protecting the EarthA dedicated team was set up to deal
with wind power-related projects in
2013, and a task force was establishedin 2019 to provide company-wide
support for the industry. Tokio Marine

Core Theme 3 /Supporting People& Nichido aims to be the industr yleader from an insurance perspective
for offshore wind power generation
projects, an area expected to growand develop not only in Japan andAsia but across the entire world, andSustainability
Management

to accelerate initiatives in this corebusiness area to protect the global
environment.

Sustainability
Library97

and casualty insurance business, the product offers risk consulting services that include a three-stage
status assessment consulting services through means such as site usage history surveys and field

across the country. In order for businesses to stably operate the facilities, it is necessary to evaluate

investigations. By incorporating such consulting services, mega-solar business operators are ablebusiness risks over a medium to long term of 10 to 20 years from a variety of angles, starting from theto accurately assess the risks that can threaten business continuity and can effectively carry out

installation stage, and implement required measures.

necessary investments and measures.

In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk

Conducting risk assessments of mega-solar projects has helped us build up extensive know-how,consulting and insurance products, the program offers an integrated solution for the risks involved inwhich we are using to provide consulting services for renewable energy facilities for biomass andmega-solar projects.

wind-power generation businesses.

■Making Use of Evolving Risk Assessment Approaches in Consulting■Arrangement of Appropriate Property and Casualty Insurance at the Mega-Solar Project

The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment

Installation and Operational Stages

and soil contamination status assessment) and 2) arrangement of property and casualty insurance.
In the event of damage from earthquake, tsunami, water, wind, landslide or other natural disasters,

projects, appropriate risk management is achieved by analyzing risk factors that can impact projectmega-solar projects may be forced to review installation expenses or construction period, andmanagement and by arranging for insurance against each risk. As a specific example, risks associatedbusiness operation following launch may be severely affected.

with installation work may include damage to a solar power system or temporary installation caused
The mega-solar project flow from installation work to operation

Core Theme 2 /Protecting the EarthAs various risks are expected at every stage – from installation to operation – in mega–solarCore Theme 1 /Providing Safety and Security

evaluation of natural disaster hazards at planned mega-solar installation sites and soil contaminationand construction of “mega-solar” large-scale solar power generation facilities has been surging

GovernanceWith the launch of Japan’s Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning

Tokio Marine Group's
Sustainability

Based on natural disaster information and knowledge accumulated over the years in the property

2.Mega-Solar Package ProgramCore Theme 3 /Supporting People
Sustainability
Management
Sustainability
Library

Tokio Marine & Nichido Risk Consulting’s “Risk Assessment of Renewable Energy Facilities” (in Japanese)983.Geothermal Power Generation

operation resulting from the damage; and compensation for damage in case a solar power system■Commenced Sales of New Impairment Liability Coverage for Geothermal Power Generation

has caused an accident during installation or after completion.

not emit any CO2, a primary cause of global warming, which has put it in the spotlight as a low-cost

include damage to a solar power system caused by fire or other accident or disaster, lost profits due

renewable energy with the potential for stable power supply. There are high expectations for theto suspension of operation resulting from the damage and compensation for damage as an owner orapplication of this form of energy, and the Japanese government has already formulated a plan to

manager of the facilities. These risks can be hedged by corporate fire insurance and various forms of

expand capacity of geothermal power generation facilities three-fold by 2030 compared with current

liability insurance.

levels.

Solar power and other forms of renewable energy are indispensable as new energy sources toAgainst this backdrop, Tokio Marine & Nichido offers impairment liability coverage specifically forsupport the social infrastructure of the future. Based on the role that insurance companies bear ingeothermal generation operators. It provides peace of mind to nearby hot spring operators (hotsociety, Tokio Marine & Nichido will support the smooth diffusion of renewable energy by providing

spring union) with regard to geothermal development. This is achieved through compensation for

insurance products and risk consulting services and contribute to the development of a sustainabledamages if there is a decline in the volume of hot water or a change in hot spring quality in a nearby

society.

hot spring area during geothermal development or operation of a geothermal power generation
facility. Such damages include the cost of investigation into the cause, which is covered by the■ Insurance for Output Suppression Control for Mega-Solar Power Generation Operators

geothermal developer, or lost profits on the part of the hot spring operator. Payment of the cost for

Output suppression control is a measure in which power companies request power generation

investigating the cause at the stage when a reduction in hot spring volume or a change in spring

operators to suppress power generation output. Ensuring stable power supply requires a consistently

quality has been objectively confirmed irrespective of the existence or not of liability on the part ofsteady balance between the power generation volume and consumption volume, and output

the geothermal developer is a first for Japan.

Nichido provides insurance for mega-solar power generation operators to cover a drop in revenue

Tokio Marine & Nichido will continue to contribute to the proliferation of geothermal power throughcaused by such suppression. Through the product, the company will contribute to the widespreadthis product going forward.

use of mega-solar power generation.
General flow of geothermal development (model case of 30,000 kW power output)

Core Theme 3 /Supporting People

suppression control is needed when the generation volume exceeds consumption. Tokio Marine &Core Theme 2 /Protecting the Earth

Geothermal power generation uses steam from deep under the ground to generate power. It does

insurance and various forms of liability insurance. Additionally, risks related to facility operation may

Core Theme 1 /Providing Safety and Security

Hedging these risks is possible by using erection all risks insurance, delayed start of operations

GovernanceOperators

Tokio Marine Group's
Sustainability

by an accident or disaster, such as fire or lightning strike; lost profits due to a delay in the launch of

Sustainability
Management

99

Sustainability
Library

Source : Prepared using basic data for investigating purchase price in FY2013 issued by Resources
and Energy Agency of the Ministry of Economy, Trade and Industry (in Japanese)(PDF / 1.76MB)

Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing local and social
activities emphasize voluntary engagement by employees and tie-ups with NPOs and other groups.
❖Actions for Building Communities for People to Live with Peace of Mind throughAt Tokio Marine Group, employees and agents volunteer to hold classes of Green Lessons: The

Environmental Protection Activities

Mangrove Story. Tokio Marine & Nichido has co-hosted the Children’s Environmental Award program,an environment-themed illustration and essay contest, while having co-sponsored the Collaborative

Educational Activities]

Afforestation Project with Environmentally Advanced Corporations in Aki City, Kochi Prefecture.
The company also holds the Marunouchi Citizens Environmental Forum, a social and environmental

1. Social Contribution and Awareness-Raising Activities for Environmental Protection inawareness seminar, jointly with Mitsubishi Corporation and is working to build environmental

Collaboration with Local Governments in Japan >>communities.

At Tokio Marine Group and our Group companies, employees and agents volunteer to holdclasses on the environment, illustration and essay contests and eco experience tours. In addition,■ Green Lessons: The Mangrove Story

we are building an environmental community through the Marunouchi Citizens Environmental

As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has provided

Forum, a forestry maintenance and environmental awareness seminar.

Green Lessons: The Mangrove Story, an environmental education program for children in elementaryon the theme of “prevention of global warming and preservation of biodiversity,” in which they tell

2.Social Contribution and Awareness-Raising Activities for Environmental Protection bystories about mangrove planting. Children participating in these lessons receive flowerpots madeOverseas Group Companies >>from recycled uniforms.

Tokio Marine Group’s overseas companies are promoting environmental initiatives throughEarth Day and other events. In Asia, efforts are made to protect forests and water while children

As of March 31, 2020, the Group visited around 860 elementary and special needs schools throughout
Japan and provided Green Lessons to 57,310 children. We will continue conducting these lessons

working to build environmental communities in this way in the different regions of the world.

nationwide as a place for children, the leaders of tomorrow, to think for themselves about theenvironment.

❖Relation between Written Content and SDGs

Laboratory for the Future (Green tuition fee) (in Japanese)
Contribution to the targeet achievement

15.2 Promote the implementation of sustainable
management of all types of forests, halt deforestation,
restore degraded forests and substantially increaseafforestation and reforestation globally• Collaborative afforestation efforts in Kochi
Prefecture: Tokio Marine & Nichido’s Forest for the
Future• Green Lessons

Since 2008, Tokio Marine & Nichido and The Asahi Shimbun Company (newspaper) have co-hosted
an environment-themed illustration and essay contest, the Children’s Environmental Award program,as one initiative to raise environmental awareness among elementary school children who will takethe lead in the future and, in turn, raise awareness among society as a whole. For the 12th Children’s
Environmental Award in fiscal 2019, we received 2,154 works from children all over Japan and judged
and announced award winners for the year.
Tokio Marine & Nichido (Children’s Environmental Award) (in Japanese)

100

Sustainability
Library• Green Lessons• Children’s Environmental Award

Sustainability
Management■Children’s Environmental Award and Iriomote Island Eco Experience Tour6.6 Protect and restore water-related ecosystems,
including mountains, forests, wetlands, rivers, aquifers
and lakes

Core Theme 3 /Supporting People

with underprivileged backgrounds are invited to environmental awareness-raising tours. We are

Relevant target

Core Theme 2 /Protecting the Earthand special needs schools. Employee and agent volunteers visit these schools and give lectures

Relevant goalCore Theme 1 /Providing Safety and Security[Material Issue: Local Community and Social Contribution Activities and Awareness-Raising andGovernance

1. Social Contribution and Awareness-Raising Activities for Environmental
Protection in Collaboration with Local Governments in Japan

contribution activities around the world that help protect the environment and biodiversity. These

Tokio Marine Group's
Sustainability

Building Communities for People to Live with Peace of Mind through Environmental Protection Activities

2. Social Contribution and Awareness-Raising Activities for Environmental
Protection by Overseas Group Companies

the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners agreement with Kochi Prefecture,

In Tokio Marine Group, U.S.-based Philadelphia Insurance Companies (PHLY ) is promoting

prefecture’s Collaborative Afforestation Project with Environmentally Advanced Corporations (theenvironmental activities in different locations that include participation in Earth Day. In addition,

five-year agreement was renewed in May 2019).

Thai-based Tokio Marine Insurance (Thailand) conducts initiatives to protect forests and water andinvites underprivileged children on environmental awareness-raising tours. These and other efforts
seek to build environmental communities around the world.

The forest covered under the agreement has been named “Tokio Marine & Nichido’s Forest for the
Future.” Every year, we conduct a volunteer tour for Group employees and agents including their■TEAMPHLY Initiatives

participated in the 11th Tree-Thinning Forestry Volunteers tour held in November 2019.

U.S.-based PHLY has been encouraging its employees to take part in initiatives to protect theenvironment in the workplace, home and local community in order to leave behind a beautiful

Participants felt that it was a projectenvironment for the next generation. TEAMPHLY involves support of environmental protectionthat taught them the importance ofactivities by individuals and communities as well as various efforts to reduce environmental load inmaintaining and protecting forests

the office with the aim of minimizing the environmental footprint in business activities.

and the effort that goes into doing
The three main activities under TEAMPHLY in 2019 were the reduction of the environmental footprint

the initiative with every opportunity

through business activities, environmental education and awareness-raising activities, and efforts

as their own responsibility.

in connection with community outreach. Activities included the purchase of renewable energy
certificates to offset CO2 emitted through the use of power in offices throughout the United States.
The company also donated US$134,179 to an environmental NGO in the United States and planted■ Marunouchi Citizens Environmental Forum

320,000 trees to protect forests damaged in natural disasters such as brush fires from 2015 to 2019.

Core Theme 2 /Protecting the Earthso, and that they wanted to expandCore Theme 1 /Providing Safety and Security

families to experience tree thinning and socially interact with local residents. A total of 30 members

Governance

Aki City and the Eastern Kochi Forestry Association to promote afforestation in Aki City under the

Tokio Marine Group's
Sustainability■ Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine & Nichido’s Forest for

Every year, Tokio Marine & Nichido holds a social and environmental awareness seminar, theTEAMPHLY

held in fiscal 2019 at MARUCUBE in the Marunouchi Building in Chiyoda Ward, we invited writer
Employees at U.S.-based PHLY conducted various activities to promote Earth Day 2019 as part ofand talk about the environment

TEAMPHLY, an employee-driven environmental awareness program. Employees volunteered theirfrom the perspectives of lifestyles

time to collect used plastic bags that they processed into plastic balls of yarn called “plarn.” Plarn isand food cultures across the world.

woven into mattresses that are distributed to the homeless. Fifty-six employees took part in EarthSome 130 people from inside andDay 2019 and made 60 balls of plarn. The plarn mattresses were put into bags known as “Blessing

outside the company attended, withbags” together with food, light meals, clothing, hygiene products and a source of information sosome commenting that they realized

the homeless can get what they need when they need it. The initiative not only helps prevent

again how people’s lives (food, water

environmental destruction by plastic bags and protects wild animals, but it also supports theand sewage water) are linked to thehomeless. An additional 15 employees participated in a tree-planting event at a community park inenvironment.

celebration of Earth Day 2019.

101

Sustainability
Library■ Participation in Earth Day Events

the theme of “Food in Outlying Areas”

Sustainability
Management

Makoto Shiina to give a lecture underCore Theme 3 /Supporting People

Marunouchi Citizens Environmental Forum, jointly with Mitsubishi Corporation. At the 61st forum

Tokio Marine Group's
Sustainability

Core Theme 3: Supporting People

Governancenursing and health needs of the elderly is increasing• Technological innovation• Low birth rates and aging societies, and population
demographics• Human resources development• Diversity and inclusion• Local community and social contribution activities• Promoting ESG in the provision of products andservicesdue to the low birth rate and aging society. There isalso growing demand to create societies in whichpeople in underprivileged circumstances and thosewith disabilities can live with peace of mind in thecommunity as economies and societies become moresophisticated and globalization progresses. In addition, there are calls for the acceptance, promotion

Sustainability & ESG Highlights

and utilization of diversity in such areas as gender, age and nationality. On a global scale, the reality isthat there is growing income disparity, increasing unemployment among youth, poverty and unequal
Working with Zenchikyosai, wedeveloped and commenced sales of
Te-wo-Tsunagu “Hand-in Hand” Cancer
Insurance for persons with intellectual
disabilities and their families.

Tokio Marine Group continued
to provide support for the Japan
Para-Sports Association and Japan
Inclusive Football Federation.
Ongoing support was also provided
for initiatives to learn about, watch
and experience sports for persons
with disabilities.

opportunities for education based on gender.
Tokio Marine Group has set “Supporting People” as a core theme in order to take up the challenge ofresolving these issues. To this end, we will promote local community and social contribution activities
supporting people through the growth of young people and support the elderly, persons withdisabilities and athletes as well as the promotion of diversity and inclusion.

Tokio Marine Group provides products and services that anticipate the changing social environmentand customer needs by utilizing the solutions offered by respective Group companies, including
insurance. The Group will contribute to a society based on good health and longevity throughSustainability
Management

Building a Society Based on Health and Longevity to Ensure Peace of Mind

Core Theme 3 /Supporting People

Tokio Marine Group started providing
Dementia Support Plan, the industry’s
first specialized insurance package
for persons suffering from dementia
and their families to realize a society
in which they can live with peace ofmind.

Core Theme 2 /Protecting the Earth

Sustainability Materiality (Material Issues)

Core Theme 1 /Providing Safety and Security

In Japan, the impor tance of responding to theactivities to raise awareness about cancer undertaken by employee volunteers in Japan and aroundprofessionals. By promoting these initiatives, Tokio Marine Group will contribute to developing
partners who support and bring a virtuous cycle to local communities and society.

102

Sustainability
Library

the world, activities to spread knowledge about nursing care and offering advice through medical

Value Creation

Tokio Marine Group is promoting social contribution through the establishment of a foundation

Developing employees and partners who support and bring a virtuous cycle
to local communities and society

Tokio Marine Group's
Sustainability

Nurturing Generations Responsible for the Future
to nurture generations responsible for the future with the aim of developing youth and promoting

Governancesports. In addition, we implement local social contribution activities in conjunction with employees
worldwide who volunteer to deliver lesson programs and environmental education as well as withlocal and social action volunteers and NGOs. We also provide support to charity organizations.

Core Theme 1 /Providing Safety and Security

Aiming to Create a Symbiotic Society
Tokio Marine Group aims to create a symbiotic society for everyone both socially and economically,irrespective of age, gender or disability. To this end, employees around the world are proactively
working on activities that support the elderly, the deaf and blind, athletes and expectant mothers inconjunction with NGOs.
By promoting these initiatives, Tokio Marine Group will contribute to developing partners who
support and bring a virtuous cycle to local communities and society.

Core Theme 2 /Protecting the Earth
Core Theme 3 /Supporting People

Examples of sustainability approach (Protecting the Earth)

Sustainability
Management
Sustainability
Library

103

Tokio Marine Group provides products and services that anticipate a social environment, which[Material Issue: Local Community and Social Contribution Activities and Awareness-Raising

relates to medical treatment, household budget, longevity and health, and changing customer needs

and Educational Activities]

by utilizing the solutions offered by respective Group companies, including insurance. The Groupand Their Families >>about cancer undertaken by employee volunteers in Japan and around the world, activities to spreadthese initiatives, Tokio Marine Group will contribute to developing partners who support and bring a

the incidence of diseases such as cancer among customers and in society. The movement also

virtuous cycle to local communities and society.

includes efforts by employee volunteers. We also launched insurance products for persons withdisabilities and are selling an investment trust that contributes a portion of the management
fees to a cancer research facility.

❖ Actions for Building a Society Based on Health and Longevity to Ensure Peace of Mind
[Material Issue: Products and Services Beneficial for Safety and Security]

5. R&D in the Health and Medical Fields and Supporting Young Doctor Training >>1. Comprehensive Insurance Services Related to Medical Treatment, Household Budget,

Tokio Marine Group provides support to Kyoto University’s Center for iPS Cell ResearchLongevity and Health >>and Application (CiRA) while handling the joint planning and development of health andproductivity management apps using ICT. We also contribute to the development of young

insurance, regenerative medicine and nursing care with the aim of creating a world in which

doctors responsible for providing medical care in the future.

people can live with vitality in an era of the 100-year life. In addition, we offer products andservices such as Aruku Hoken to promote health.

❖ Relation between Written Content and SDGs
Relevant goal

2. Initiatives Supporting Customers in Times of Need >>institutions around the world from a financial perspective by applying our insurance solutions.
We also support customers in times of need through such means as free consultation by phonewhen an injury or illness occurs. Other efforts focus on enhancing awareness of saving lives

3. Good health and well-being

among employees through AED workshops and other courses.

Products and services
information
Information
disclosure/awarenessraising activities
Local community andsocial contribution
activities

Tokio Marine Group uses the health and productivity management know-how it has gainedinternally to offer insurance solutions to corporate customers.
4. Quality education

Sustainability
Library104

N Program to support
4.3 Ensure equal access for all women and men
young physicians to gain
to affordable and quality technical, vocational
clinical experience in theand tertiary education, including university
United States

Sustainability
Management

3. Supporting Customers’ Health and Productivity Management >>3.3 End the epidemics of AIDS, tuberculosis,
malaria and neglected tropical diseases andcombat hepatitis, water-borne diseases andother communicable diseases
3.4 Reduce by one third premature mortality
from noncommunicable diseases throughprevention and treatment and promote mental
health and well-being
3.d Strengthen the capacity of all countries forearly warning, risk reduction and managementof national and global health risks

Contribution to thetargeet achievement

Core Theme 3 /Supporting People

Tokio Marine Group takes part in initiatives that support government agencies and other

Relevant target

Core Theme 2 /Protecting the Earth

Tokio Marine Group provides comprehensive insurance services related to dementia, life

Core Theme 1 /Providing Safety and Security

knowledge about nursing care and offering advice through medical professionals. By promoting

Tokio Marine Group teams up with local public organizations to take steps aimed at limiting

Governance4. Activities to Reduce the Incidence of Cancer and Other Diseases and Support Patients

will contribute to a society based on good health and longevity through activities to raise awarenessTokio Marine Group's
Sustainability

Building a Society Based on Health and Longevity to Ensure Peace of Mindfamilies after falling ill.
In October 2012, the company rolled out an initiative called the Life Insurance Revolution to Protect
One’s Living and has since been conveying the importance of living benefits broadly to customers
through a message: “We have a life after being released from the hospital.” The initiative evolvedon the rise in line with an aging society, and these are the issues that many people can readily relate

into the Life Insurance Revolution Nextage in November 2017, and the company has been carrying

to. Based on a desire to play a part in resolving this social dilemma, Tokio Marine & Nichido is focusedout activities to provide optimum safeguards by protecting customers in all domains including lifeon the provision of products and services corresponding to care and dementia.

insurance. These safeguards encompass “new protection” in preparation for advancements in medical
technology, “asset building” in preparation for old age with expectations of longer lifespans andIn January 2019, we launched the industry’s first Dementia Support Plan, an exclusive insurance“prevention and pre-symptomatic health” with the aim of maintaining health and preventing illness.

for dementia patients and their families, with the aim of helping to realize a society for them to■ Initiative of Hokenbito (True Insurance Professionals) Activities

patient goes missing and liability in daily life on the part of the sufferer or their family. In addition,

Since its founding, Tokio Marine & Nichido Life has sought to protect as many customers asin preparation for when a dementia patient goes missing, we provide emergency contact stickers

possible. Under the three initiatives called the “Movement to Protect Customers from Cancer,” “Lifefrom Safety Net Linkage, an organization that has a proven track record in watch-over support for

Insurance Revolution to Protect One’s Living” and “Life Insurance Revolution Nextage,” the company

the elderly, as an added service to the product so they are quickly found and taken into protective

has engaged in activities that focus on “learning,” “conveying” and “assisting.” In October 2019, thecustody.

company put a collective name, Hokenbito Activities, to its ongoing initiatives. Specifically, these
activities include stepping up efforts to protect customers against social issues that emerge andIn October 2019, we started providing a pension-type nursing care coverage plan with additionalchange with the times, including the need to lengthen “natural life,” “healthy life” and “asset life” in the

coverage for dementia. Based on our own research, it was clear that care compensation was not

current era of the 100-year life.

Core Theme 2 /Protecting the Earthlive vibrant lives with peace of mind. This product compensates search costs when a dementia

Core Theme 1 /Providing Safety and Security

Coverage for Dementia”
In recent years, the number of people in need of nursing care and suffering from dementia has been

Governance■ “Dementia Support Plan” and “Pension-Type Nursing Care Coverage Plan with Additional

Tokio Marine Group's
Sustainability

about what an insurance company can do to help customers live with a sense of security with their

1. Comprehensive Insurance Services Covering Medical Treatment,
Household Budget, Longevity and Healthsufficiently meeting the expectations of policyholders. While the need for such compensation
Core Theme 3 /Supporting People

increases with age, standard private nursing insurance premiums during elderly years become
progressively expensive.
To resolve this issue, we designed a product with features that include replacing premiums to be paid
when in need of care with fixed-term pension payments. This makes it easier to prepare for prolonged

Sustainability
Management

nursing care and provides more affordable premiums. Moreover, with the dementia-assistancepackage bundled to this product, a wide range of exclusive dementia-related services are available tohelp people live life with the disease, such as maintaining and enhancing brain functionality throughspecial training.

Sustainability
Library■Initiatives for Living Benefits
Cancer and other serious diseases may require outpatient treatment and rehabilitation for a longtime after being discharged from the hospital. Tokio Marine & Nichido Life has been thinking hard105established the Academy of Health and Long Life

security of regenerative medicine in 2014, Tokio Marine &section of its website to convey to the broadest possible

Nichido has developed and released new insurance products

audience the importance of disease prevention andrelated to regenerative medicine, namely, insurance for clinicalhealth management in leading a healthy life long into

research on regenerative medicine and liability insurance forthe future.

cell-cultivating companies.

Tokio Marine & Nichido Life guides visitors through the

Regenerative medicine regenerates tissue and cells that haveacademy, which includes the Health Promotion Center

deteriorated due to illness or injury, for example, and helps

for self-checking lifestyle-related diseases; the Infirmary for learning about how to read the resultswith the recovery of physiological functions. It is expected to improve the quality of life (QOL) ofof physical examinations; the Retirement Preparations Center for learning about making financial

patients, the elderly and people with disabilities and ensure a longer healthy life. In Japan, however,preparations; and the Library for performing searches on diseases and nursing care. In this way,

regenerative medicine is still in the process of developing into an industry and practical applications.

we make sure we provide ample information on lifestyle-related diseases, nursing care and otherTo accelerate the process, many players must enter the field. One drawback is the cost and risk

companies in Tokio Marine Group, including Tokio Marine & Nichido Medical Service and Tokio Marine

involved in regenerative medicine. The solution, we believe, is insurance.

Nichido Better Life Service, and business partners.
If new players and researchers can leverage insurance as a means to provide compensation for
Tokio Marine & Nichido Life’s Academy of Health and Long Life (in Japanese)

negative effects in people undergoing regenerative medicine treatments, and thus reduce thesaid cost and risk, there will be a better chance that more players would take on the challenge ofdeveloping regenerative medicine into an industry and practical applications. By providing suchfor Severe Cancer

insurance products, Tokio Marine & Nichido will contribute to the advancement of regenerative

Tokio Marine & Nichido Life has developed death coverage for life bundled with medical insurance

medicine in Japan.

(Medical Kit NEO, Medical Kit R and Aruku Hoken) as a response to the need of customers to obtain
death coverage for life at lower premiums. This coverage is offered with cut-rate premiums by■Seminar on Balancing Work with Elder Care: Helping Prevent the Need to Stop Work for Caregiving

eliminating the refund upon policy cancellation.

Amid the rapidly aging society, “leaving full-time employment for elder care” has become a social
issue of increasing prevalence. According to the government’s statistics, about 100,000 workers leave
their job every year for the reason of elder care, while about 3.46 million people work while taking

genomics, the company has developed a rider for specific cancer to make insurance claims payments

care of their elderly parents or relatives. For companies, it is an issue of losing the core group of theirin advance. By adding this rider to medical insurance bundled with death coverage, customers canworkforce since people leaving their job are mainly in their 40s and 50s. These caregivers, on thereceive the death benefit in advance when diagnosed with severe cancer to prepare for high medicalother hand, also bear a significant burden both economically and mentally because they have nocosts that may ensue.

idea for how long their days of caregiving will continue.

Sustainability
Management

Additionally, to reduce financial burden on patients in an era of costly treatment utilizing cancer

Core Theme 3 /Supporting People■ Launch of Death Coverage for Life Bundled with Medical Insurance on July 2, 2019 to PrepareCore Theme 2 /Protecting the Earthrelevant topics. We provide various information maintained by Tokio Marine & Nichido Life and otherCore Theme 1 /Providing Safety and Security

At the timing of the enforcement of a new act to ensure theGovernance■ Insurance Products to Facilitate the Advancement of Regenerative Medicine

I n Fe b r u a r y 2 0 1 2 , To k i o M a r i n e & N i c h i d o L i fe

Tokio Marine Group's
Sustainability■Initiatives for Longevity Risk: Academy of Health and Long Life

Sustainability
Library106

services for the elderly. The seminars cover a broad range of topics from basic knowledge toassistance in the event that a pandemic occurs or expands in developing countries, and is funded by

implementing care, long-distance caregiving and dementia care. Also available are seminars for

the International Bank for Reconstruction and Development (IBRD) of the World Bank Group throughmanagers in the position of supporting their workers who are juggling both work and caregiving.

derivatives transactions between IBRD and insurance companies and the issuance of pandemic bonds

Besides conventional in-person seminars, the company also provides online seminars to support

to investors. In the case where data released by WHO, such as the number of deaths, rate of increase

more people in balancing their work with caregiving. In addition to the seminars, Tokio Marine

in the number of deaths and the number of affected countries, reach predetermined levels that have

Nichido Better Life Service provides a menu that also covers how to create a handbook balancing

been established as criteria for funding assistance, Tokio Marine & Nichido will pay a preset amountwork and caregiving that compiles information on caregiving as well as telephone consultation on

to IBRD.

caregiving and consultation through industrial care managers.

2. Initiatives Supporting Customers in Times of Need

■ Medical Assist : Providing 24/7 Telephone Support for Customers Seeking Advice on Illness or Injury
Medical Assist is a free health and healthcare consultation service that supports the health of

In July 2017, Tokio Marine & Nichido joined in the “Pandemic Emergency Financing Facility (PEF)”

policyholders and insurees of Tokio Marine & Nichido and Tokio Marine & Nichido Life, including theirlaunched by the World Bank as an international initiative to manage crises caused by infectious

families. Assistance is provided via telephone 24 hours a day, seven days a week, including advice on

diseases. Through the underwriting of pandemic derivatives, we will support efforts by public-private

everyday physical accidents, methods for handling emergencies such as sudden illnesses or injuries,

partnerships to contain internationally threatening infectious diseases and contribute to the creation

information about hospitals, clinics and other medical facilities that examine patients on holidaysof a safe, secure and sustainable future.

or late at night, consultation with specialists in a range of more than 30 medical examination fields
concerns are addressed by experienced and knowledgeable healthcare professionals including

The Japanese government brought up the issue of international health when it was host country

emergency medical specialists who take leading roles in emergency medical institutions, medical

for the G7 Ise-Shima Summit in May 2016. With the cooperation of the World Bank and World

specialists qualified as university professors or assistant professors, and nurses with a wealth of

Health Organization (WHO), PEF was launched by the World Bank as a new financial mechanism forclinical experience. Nurses make the initial response to customer inquiries, and depending on the

responding to public health crises that drew on lessons learned with the Ebola virus. The Japanesecase, emergency medical specialists and other medical staff address the issue thereafter as necessary.

government was the first in the world to declare that it would provide financial assistance to PEF andcalled for the cooperation of other countries.

For example, in the case of providing consultation about a child stung by a bee, an inquiry is first107

Sustainability
Library

Background to the Establishment of the Pandemic Emergency Financing Facility

Sustainability
Management(by appointment only), and arrangements for transfer to other hospitals on behalf of patients. Such

Core Theme 3 /Supporting People■ Pandemic Derivatives for the World BankCore Theme 2 /Protecting the Earth* The Japanese government announced that it would contribute USD50 million over three years
prior to the meeting of G7 Finance Ministers and Central Bank Governors in May 2016.

Core Theme 1 /Providing Safety and Security

The PEF is the world’s first financing mechanism for swiftly and smoothly providing financial

Governance

Overview of the Program

employees of companies by leveraging know-how accumulated in the operation of caregiving

Tokio Marine Group's
Sustainability

Tokio Marine Nichido Better Life Service provides seminars on balancing work with caregiving for3. Supporting Customers’ Health and Productivity Management

seek emergency medical care, while receiving instructions on first aid best suited for the symptoms.

Tokio Marine Group's
Sustainability

made to the caller about symptoms the child is showing. Then, the caller will be advised whether to■In Support of Customers’ Health and Productivity Management
have become important management issues in order to ensure sustainable corporate growth. Tokio
Marine Group has formulated a philosophy and policy with employee health positioned as a core

The Japanese Medical Practice outpatient clinic operated by Mount Sinai Beth Israel in New York City

theme for management, and related issues are being addressed. We were selected as a “Health &with donations from Tokio Marine & Nichido has been providing medical services in Japanese since

Productivity Stock” for the fifth consecutive year in recognition of these efforts. We support the1990. At the event celebrating the 100th anniversary of the Japanese American Association of New

promotion of corporate health and productivity through a range of services in order to deliver theYork held in fiscal 2009, the Japanese Medical Practice outpatient clinic offered medical consultation

know-how we have gained from these initiatives to customers.

services and held medical seminars for elderly Japanese-American people living in New York. ThisIn the Tokio Marine Group Wellness Charter, we declare that we will contribute to the resolution

regarded by the Japanese Consulate General in New York as a medical institution providing services

of social issues and realization of a healthier and more prosperous future by supporting health

to Japanese people.

promotion efforts of our customers, communities and society as a whole.

■AED & Basic Life-Saving Workshop to Build a Society That Can Practice Life-Saving Skills<Initiatives of Tokio Marine & Nichido>

Tokio Marine & Nichido provides a workshop to practice using Automated External Defibrillators

Tokio Marine & Nichido works to raise awareness for health and productivity management and(AEDs) and to perform cardiopulmonary resuscitation (CPR). More than 6,000 employees fromsupports relevant efforts of local companies by issuing booklets compiling example initiatives

Tokio Marine Group have attended the workshop by the end of fiscal 2019. Through the workshop,of companies engaging in health and productivity management and hosting related seminars

participants have realized that they do not have to be an expert to perform CPR and gained enoughacross Japan. The company also provides support to companies seeking to obtain certification

confidence to take action rather than just standing by in case of an emergency.

as a Health & Productivity Management Organization. With the company’s support, a number ofIn cooperation with a fire station, Tokio Marine & Nichido Systems and Tokio Marine & Nichido

Marine & Nichido suggests the use of an artificial intelligence (AI) health app provided by Link &Adjusting Services provided a workshop to learn standard first aid. Lecturers from the fire station

Communication Inc., a capital and business alliance partner of Tokio Marine Holdings, to its corporate

taught about 64 employees from the two companies how to perform CPR and use AEDs.

customers to support their employee health management.
<Initiatives of Tokio Marine & Nichido Medical Service (TMS)>
and health fields. As a total healthcare consulting company, TMS offers health promotion measures toincrease health knowledge of corporate customers’ employees and encourage their behavior change
in addition to a 24/7 telephone health consultation service and a mental health support service. In

Sustainability
Management

TMS has doctors and other healthcare professionals in-house and carries out business in the medicalCore Theme 3 /Supporting People

corporate customers and agents have successfully received the certification. Additionally, Tokio

Core Theme 2 /Protecting the Earthclinic plays a major role in providing medical services to the local Japanese community and is highlyCore Theme 1 /Providing Safety and Security■Supporting the Provision of Japanese-Language Medical Services in the United States

Governance

As Japan’s labor force shrinks, managing employee health and creating a good working environment

Medical Assist: Tokio Marine & Nichido Life (in Japanese)

fiscal 2020, TMS will both enhance the lineup of industrial health-related services and expand theand productivity management from an industrial health perspective.

108

Sustainability
Library

area coverage in order to provide services across Japan to help corporate customers promote health4. Activities to Reduce the Incidence of Cancer and Other Diseases andSupport Patients and Their Families

In enforcing health and productivity management more effectively within a company, it is crucial

Tokio Marine Group's
Sustainability<Initiatives of Tokio Marine & Nichido Risk Consulting (TRC)>
that the company and its health insurance association make collaborative efforts to promote healthby companies and health insurance associations, including health checkup results, prescriptions

incidence of diseases such as cancer among customers and in society. The movement also includes

data and health measure outcomes. The company then performs quantitative evaluation* of theefforts by employee volunteers. Overseas, we conduct cancer awareness-raising activities and provide

relationship between the data and medical expenses or health inhibiting factors to develop highly

support for cancer sufferers through employee volunteers as well. We also launched an investment

effective health promotion measures. By doing so, TRC supports the reduction of health-related

trust that contributes a portion of the management fees to cancer research facilities.

risks and improvement of productivity (such as lower presenteeism). TRC also provides support for
the establishment of various corporate systems essential for promoting health and productivity■ Movement to Protect Customers from Cancer

management and for implementation of health promotion measures effective to contend with a

Background of the Initiative

variety of health-related issues.

As part of efforts to fulfill its social mission as an insurance company providing cancer insurance,
Tokio Marine & Nichido Life has been supporting the Pink Ribbon Movement since March 2005.

* Using insight and knowledge gained through an ongoing joint research project since 2014 with the Healthcare Data Science
Research Unit of the Institute for Future Initiatives (formerly the Policy Alternatives Research Institute), The University of Tokyo

Extending these activities, we have decided to steadily offer comprehensive solutions for customers’Core Theme 1 /Providing Safety and Security

Tokio Marine Group teams up with local public organizations to take steps aimed at limiting theGovernancemeasures while appropriately capturing employees’ health issues. TRC analyzes various data heldconcerns. As a first step, upon the release of an insurance product to support cancer treatment
Movement to Protect Customers from Cancer.

Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support
Basic Policy

the Industrial Safety and Health Law, EAP provides a comprehensive menu of services by a team of

In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled ourexperts including psychiatrists, clinical psychotherapists and personnel and labor consultants. Thesedesire to protect our customers from cancer to help ease the suffering of cancer patients and to assist

services range from individual follow-up for employees based on the results of employee stresstheir families going through the ordeal. For us, the social role of an insurance company now extends

checks to providing supportive care during a leave of absence or when returning to work, preventing

beyond delivering financial reassurance in terms of insurance payments to working to prevent cancer

recurrence, analyzing stress level tendencies in organizations and consulting on how to create aand providing mental support. Accordingly, Tokio Marine & Nichido Life has launched the Movement

mental health framework.

to Protect Customers from Cancer. The movement consists of the following three steps: (1) Getting toknow cancer; (2) Talking about cancer; and (3) Helping with cancer countermeasures.

As mental health measures for employees, many companies have adopted the support services
Collaboration with Local Authorities

environment both for prevention and early detection of mental illness caused by workplace

An urgent task is to improve cancer examination rates in order to detect the disease at an early stage.

harassment and other factors as well as for increasing employee engagement. EAP is currently being

However, the checkup rate is lower than 50% targeted by the government and local authorities.

used by more than 700,000 employees. The company will continue to offer this program to everyone

Based on the belief that joint action with as many people as possible is indispensable for improving

needing this type of support to assist them in maintaining better mental health.

the situation, Tokio Marine Group has signed agreements with 44 prefectural bodies and 18 cities (asTokio Marine & Nichido Medical Service TMS NAVIGATOR (in Japanese)cancer and raise examination rates.

109

Sustainability
Libraryof March 31, 2019) and has been actively promoting collaboration with them to call more attention to

Sustainability
Managementof Tokio Marine & Nichido Medical Service’s expert team. The purpose is to improve their working

Core Theme 3 /Supporting People

the mental health management of companies. Besides conducting stress tests as required underCore Theme 2 /Protecting the Earthin September 2007, we rolled out a company-wide, ongoing and perpetual initiative called the■ Support for Mental Health Management

led by Tokio Marine & Nichido Life employees, have continued

for Corporate Actions for Cancer Checkups, a national project commissioned by the Ministry of

to hold street campaigns nationwide and hand out awarenessleaflets* since 2005.

Health, Labour and Welfare to raise the cancer examination rate to more than 50% through joint* The certified NPO J.POSH collaborates with medical institutions nationwide on theJapan Mammography Sunday (J.M.S) initiative to create an environment enabling
women who are busy on weekdays to have mammograms on the third Sunday in
October. Tokio Marine & Nichido Life also supports this initiative and hands out a list ofavailable medical institutions.

intend to contribute to the improvement of the cancer examination rate in Japan.
Nationwide Regional Activities
the aim of disseminating cancer knowledge and increasing cancer examination rates. In addition to

Providing Encouragement to Cancer Patients by Making Terry Cloth Caps

periodic cancer-related study sessions, exchange meetings and seminars for agents/consignees atSince 2009, Tokio Marine & Nichido Life has joined initiatives undertaken by the Iwate Hospicebranch offices across the country, we hold a national conference of employees and agent/consignee

Association, a citizens’ group in Morioka City, Iwate Prefecture, to support cancer patients and theirrepresentatives who are actively and responsibly engaged in these cancer awareness efforts.

families and help them gain courage to fight against the disease. The company has been making terrycloth caps for patients undergoing anticancer drug treatment.

The 13th conference scheduled in 2019 was canceled as we placed top priority on helping customers
Every year, participants from Tokio Marine & Nichido Life andby cancer patients and healthcare professionals and a panel discussion on the meaning of ourother Tokio Marine Group companies and their families stitch

disseminating information to customers were provided online to extend knowledge and foster athe caps together and donate more than 1,000 caps as Christmas

strong sense of mission concerning cancer awareness.

presents to cancer hospitals nationwide through the Iwate
Hospice Association.

Agreement with the Shizuoka Cancer Center
Education and Childcare Support for Orphans

Nichido Medical Service (TMS) concluded a comprehensive

Tokio Marine & Nichido Life established a fund in 2016 to financially support children who haveagreement on joint research into the best ways to provide

lost one or both parents due to illness, including cancer, and offers benefit-type scholarships toconsultation, suppor t and infor mation regarding theuniversity students and others and educational materials to children preschool age and under withtreatment of cancer with the Shizuoka Cancer Center. This

the cooperation of the Japan Philanthropic Association. Benefit-type scholarships of 300,000 yen per

joint research program has focused on such areas as jointly

year are provided to students who have entered university or an equivalent educational institute. The
Kodomo Challenge series of educational materials developed by Benesse Corporation is sent free ofdeveloping tools to communicate in plain language the
Shizuoka Cancer Centercharge every month to children in kindergarten and 30,000 yen is granted to celebrate advancing to
the next grade and upon entering elementary school.

Promoting the Pink Ribbon Movement

Donation to Organizations Helping Children with Incurable Diseases and Elderly People

Tokio Marine & Nichido Life has been promoting the Pink Ribbon Campaign in support of J.POSH,

Donations from Tokio Marine & Nichido Life’s employees and agents are used to support activities

an NPO engaged in pink ribbon movements for breast cancer awareness in Japan, to convey theof organizations helping children undergoing medical treatment and elderly people. Employees ofimportance of medical exams and early detection of breast cancer. Tokio Marine Group employees,

the company also provide support to the activities of these organizations through participation and110

Sustainability
Library

well as knowledge on cancer.

Sustainability
Management

importance of preventive medicine and medical checkups asCore Theme 3 /Supporting People

In 2007, Tokio Marine & Nichido Life and Tokio Marine &Core Theme 2 /Protecting the Earthfollowing Typhoon Hagibis and other natural disasters. Subsequently, videos of the planned lectures

Core Theme 1 /Providing Safety and Security

Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with

Governanceefforts by the government and companies. By taking part in this public-private partnership, we

Tokio Marine Group's
Sustainability

In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became promoting partners

In addition to indirect contribution through investment in companies, we plan to make direct• NPO CliniClowns Association

contribution by donating a portion of the management fees to National Cancer Center Japan, Japan• NPO The Support Network for NANBYO Children of Japan

Cancer Society and other cancer research institutes.
Such direct assistance makes it possible to help organizations that find it difficult to get support

Initiating Sales of Cancer Insurance for Persons with Disabilities

through investment as well as to enable continued support through the management fees that are

Tokio Marine & Nichido is working with Zenchikyosai, an insurance company specialized in insurance

paid regularly every year.

As part of this effort, two insurance products bundled with Tokio Marine & Nichido’s personal liability

5. R&D in the Health and Medical Fields and Supporting Young Doctor Training

coverage, namely Zenchi Anshin Insurance and Zenchi Children’s Accident Insurance, were released in

Application (CiRA), while handling the joint planning and development of health and productivity

jointly developed a cancer insurance product, Te-wo-Tsunagu (“Hand in Hand”) Cancer Insurance, formanagement apps using ICT. We also contribute to the development of young doctors responsible

them and their families and started its sales in January 2020.

for providing medical care in the future.

A cancer insurance product usually requires customers to notify their health conditions, including■Supporting and Collaborating with the Center for iPS Cell Research and Application (CiRA),a history of cancer incidence, upon enrollment. The new product has eliminated the process of

Kyoto University

notifying intellectual disability treatment, thus making it easier to subscribe to. The product also

In January 2015, Tokio Marine & Nichido donated a total of 100

satisfies the needs of family members by bundling with a rider to cover expenses to use an adultmillion yen to Kyoto University’s iPS Cell Research Fund, covering

guardianship system for a person with intellectual disabilities as an adult ward when a family

a five-year period. In addition, the company called for donations

member develops serious (Stage IV) cancer. Through these products, Tokio Marine & Nichido intends

to the fund from employees of Tokio Marine Group companies andto contribute to the realization of a society for everyone to live with peace of mind.

other individuals and made an additional donation exceeding 1.9
million yen in fiscal 2019.

■Providing Japan’s First Fund Specialized for Cancer Treatment
Tokio Marine & Nichido is also collaborating with a project called

Tokio Marine Investment Trust to Fight Cancer (without currency hedging)/(with currency hedging)the iPS Cell Stock for Regenerative Medicine to stockpile induced

for investment in companies with a high probability of making a significant contribution to thepluripotent stem (iPS) cells for medical use, which was transferred from CiRA to CiRA Foundation

resolution of cancer, a major social issue.

(CiRAF) also in Kyoto University in April 2020. The project involves collecting blood from donors
having a special type of human leukocyte antigens (HLAs), which is thought to cause less immune
rejection. In August 2016, in addition to Kyoto University Hospital, blood collection also started attreatment field (diagnostic examination, profiling, medical technology and pharmaceuticals)

the medical corporate foundation Kaijo Building Clinic, a tie-up medical institution of Tokio Marine

where there are expectations of significant growth and progress due to increasingly aging societies

Group. The provision of iPS cells for regenerative medicine started in August 2015, and the stock has

worldwide and advancements in genetic analysis technology. Another aim is to contribute to thegrown to cover about 40% of people in Japan as of 2020. Current efforts include promoting a planachievement of Goal 3 of the 17 SDGs, namely “Ensure healthy lives and promote well-being for all at

to provide iPS cells with reduced risk of immune rejection by using genome editing technology andall ages.”

111

Sustainability
Library

The fund aims to ensure return through investment in companies with strengths in the cancer

Sustainability
Management

As a new initiative to contribute to the achievement of the SDGs, in July 2019 we established theCore Theme 3 /Supporting People

Tokio Marine Group provides support to Kyoto University’s Center for iPS Cell Research andwas a strong need for cancer insurance among persons with intellectual disabilities. Accordingly, weCore Theme 2 /Protecting the Earth

January 2018. While promoting this cooperative effort, the two companies came to realize that there

Core Theme 1 /Providing Safety and Security

for persons with intellectual disabilities, to realize a society in which they can live with peace of mind.

Governance• NPO Dementia Friendship Club

Tokio Marine Group's
Sustainability

other means. Donations have been made to the following organizations since fiscal 2016.

■ N Program to Support Young Physicians to Gain Clinical Experience in the United States

themselves at the cost of around 1 million yen by 2025.

In collaboration with Mount Sinai Beth Israel, Tokio Marine & Nichido has been offering the N Program

Tokio Marine Group's
Sustainability

conducting technology development with the goal of enabling the provision of iPS cells of patients

since 1991. This is a medical residency program to promote exchange between the two countries in
the medical field by dispatching every year young Japanese doctors with the desire to gain clinicalThrough our donations to the research fund, we hope to ease the suffering of people with intractable

experience in the United States.

diseases and injuries and contribute to the establishment of a research environment that can stably
In general, people wishing to experience clinical training in the United States are selected by way of

research in this area. At the same time, we will continue to provide support to health, medical anda nationwide recruitment system. The N Program is handled differently, however, and has become

other related fields to deliver safety and security in the form of risk management, including insurance,

an invaluable program for young Japanese doctors who want to undergo clinical training at an

and through collaboration among Group companies.

educational hospital in the United States. The N Program has made remarkable progress thanks tothe cooperation of teachers at U.S. medical institutions and the efforts of residents who participated■ Joint Planning and Development Support for Karada no Kimochi of docomo Healthcare

as trainee physicians. To date, the total number of trainees and graduates of this program has grown(Currently, NTT DOCOMO, INC.)

to over 190.

Tokio Marine & Nichido conducted joint planning and development
support for the cash benefit for the medical treatment portion of Karada

Core Theme 1 /Providing Safety and Security

obtain a pool of excellent researchers and research supporters and to the further advancement ofGovernance

CiRA is working on research every day to enable the practical application of iPS cell technology.

N Program (in Japanese)Core Theme 2 /Protecting the Earthno Kimochi (“How my body feels”) service provided by docomo Healthcare,Inc. (currently, NTT DOCOMO, INC.) from June 2013. Specifically, when
the input data uncovers a change in body condition, the customer is
encouraged to see a doctor and receives a cash benefit when medical
advice and treatment are received from a qualified medical professional.
In this way, it provides support that ensures a sense of security. The

Core Theme 3 /Supporting People

service has a high level of social significance because of its link toprevention and early detection of breast cancer and uterine cancer, twoserious illnesses affecting women for which early detection efforts are lagging behind in Japan.
This service was recognized by the Celent Model Insurer Asia Awards 2014* by Celent, a U.S. research1

Sustainability
Management

and consulting firm specialized in the financial field. It also received an excellent award in the Nihon
2
Service Award Fiscal 2015* hosted by the Service Productivity & Innovation for Growth Council.
*1 The Celent Model Insurer Asia Awards are the Asia category of the Celent Model Insurer Awards, an internationally highprofile award program in the insurance industry. Every year, it recognizes insurers for their effective use of information
technology in insurance.
*2 The Nihon Service Award is the first award program in Japan to evaluate diverse services across different industries byusing common evaluation criteria and recognize excellent services.

Sustainability
Library

docomo Healthcare: Karada no Kimochi (in Japanese)112

Tokio Marine Group is promoting social contribution through the establishment of foundations to❖Relation between Written Content and SDGs

nurture generations responsible for the future with the aim of developing youth and promoting

Relevant goal

Relevant target

sports. In addition, we implement local social contribution activities in conjunction with employees
local and social action volunteers and NGOs. We also provide support to charity organizations.
❖ Actions for Nurturing Generations Responsible for the Future[Material Issue: Local Community and Social Contribution Activities and Awareness-Raising and
Educational Activities]• Ashinaga Charity & Walk
• Participating in Room to Read’s educational support program indeveloping countries• Social contribution activities to nurture youth throughfoundations• Kagami Memorial Foundation, Educational Development Fundand Sports Foundation• Development of an original education program “Group Work on
Managing Risks and Opportunities”• Development of an original education program “Group Work on
8.6 Substantially reduce the proportion of youth Managing Risks and Opportunities”• Participating in Room to Read’s educational support program in
not in employment, education or training
developing countries

1. Nurturing Future Generations, Encouraging International Exchange and Promoting
Sports in Local Communities through Foundations >>Tokio Marine & Nichido promotes social contribution activities through three foundations withsuch aims as helping young people grow, encouraging international cultural exchange andpromoting sports in the local community.

1. Nurturing Future Generations, Encouraging International Exchange and Promoting
Sports in Local Communities through Foundations

aims as helping young people grow, encouraging international cultural exchange and promoting
sports in the local community.
■ Social Contribution Activities through Foundations
program in 1941. The foundation provides scholarships to students at Japanese universities andgraduate school exchange students from ASEAN nations and assists academic studies by researchers.

3. Activities for Supporting Orphans in Cooperation with NGOs >>Through its employee volunteers, Tokio Marine Group supports orphans and cooperates with theproliferation of Child Line together with educational NGOs like Ashinaga.

Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance toelementary school and junior high school children orphaned through traffic accidents and for

The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports

4. Promoting Sports, Supporting Traffic Accident Orphans and Educating Future
Generations through Donations and Other Support >>activities among the public to help bring bright and enriched lives to the people of Japan. The two

Sustainability
Management

educational research by educators.

Core Theme 3 /Supporting People

Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated a scholarshipCore Theme 2 /Protecting the Earth

Tokio Marine & Nichido promotes social contribution activities through three foundations with such

2. Activities for Regional Revitalization, Sharing Knowledge on Insurance, Environmental
Protection and Raising Awareness for Disaster Prevention >>Leveraging its know-how accumulated in risk management, Tokio Marine Group encourages
children who will lead the next generation to think about local industries, countering risk bymeans of insurance, environmental issues and disaster preparedness through our awarenessraising and other programs. Our Group company in China also provides Disaster Prevention
Lessons in the country.

Core Theme 1 /Providing Safety and Security

4.1 Ensure that all girls and boys complete free,equitable and quality primary and secondary
education
4.6 Ensure that all youth and a substantial
proportion of adults, both men and women,
achieve literacy and numeracy

Governanceworldwide who volunteer to deliver lesson programs and environmental education as well as with

Contribution to the target achievement

Tokio Marine Group's
Sustainability

Nurturing Generations Responsible for the Futurefacilities owned by the foundation, Nasu Sports Park and Toda Boathouse (a water sports facility),
are used by a wide range of groups from young children to senior citizens. The foundation is also
involved in local support exchange events planned by members of Tokio Marine & Nichido’s sports
teams and charity concerts given by the company’s orchestra.

113

Sustainability
Library

Tokio Marine Group works to promote sports, support orphans of traffic accidents and educate
youth in different countries around the world through our backing of international and domestic
NGOs and charity organizations.

Tokio Marine Kagami Memorial
Foundation• Provides scholarships tostudents at Japanese universities
and graduate school exchange
students from ASEAN nations• Provides academic research aid
and earthquake research aid toyoung social science researchers

Scholarships awarded: 151
Research assistance: 9 projects

Tokio Marine & Nichido
Educational Development Fund

Provides assistance for educatorsand to children orphaned throughtraffic accidents

Financial assistance for education andresearch: 134
Scholarships for children orphaned
through traffic accidents : 110

The Tokio Marine Sports
Foundation

Promotes sports activities in local
communities

Number of persons using Nasu Sports Park:
44,007
Number of persons using Toda Boathouse:
4,941

industry and of the company’s own industry-government-academia network built on ties with Aichi

Activities in Fiscal 2019

Prefecture and Nagoya University, and has been made possible owing to its community-based workthat includes contribution to human resources development.
In August 2019, an aerospace class was held at the Gifu-Kakamigahara Air and Space Museum, which
let a total of 60 elementary and junior high school students have a simulated experience of the
training and missions of astronauts. By providing a venue to generate more aerospace-related humanresources in the Tokai region, the classes are expected to contribute to the advancement of Japan’s
aerospace industry.
■ “Group Work on Managing Risks and Opportunities”: Career Development Programfor Junior High and High School Students
Tokio Marine Group has been contributing to the promotion

Tokio Marine Kagami Memorial Foundation scholarships for exchange students from ASEAN nations (in Japanese)of career education mainly for junior high and high school

Tokio Marine & Nichido Educational Development Fund (in Japanese)students by providing its own career education program,

The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)Core Theme 1 /Providing Safety and Security

Summary

GovernanceFoundation Name

Tokio Marine Group's
Sustainability

The project makes use of know-how accumulated in risk management relating to the aerospace

Overview and Activities of Each Foundation“Group Work on Managing Risks and Oppor tunities,”
educators. In the program consisting of card games andteamwork activities, students become owners of a bakery

We encourage children who will take the lead in the next generation to think about environmental

and have to think about ways to operate the bakery successfully over a long period, including how

issues and disaster preparedness through our lesson programs delivered to schools and otherto use insurance. The lesson simulates responses to various risks associated with owning a business,environmental initiatives.

enabling the students to discover issues for themselves and solve them collaboratively. From fiscal
receiving career education to date.

■ Holding Aerospace Classes with the Local Community to Nurture People Interested
in Aerospace
Tok io Marine & N ichido aims to contribute to the■ Programs for Children (Delivery of Lesson Programs and Environmental Education)

advancement of local economies and society by actively

We encourage children who will take the lead in the next generation to think about environmental

participating in regional revitalization efforts.

issues and disaster preparedness through our lesson programs delivered to schools and other

Going forward, further growth is expected in the Tokai
region, where the aerospace industry is concentrated.

Disaster Prevention Lessons

Tokio Marine & Nichido has been running aerospace classes for elementary and junior high school

Green Lessons: The Mangrove Story

students that provide education and include experiments related to aerospace. The idea behind theChildren’s Environmental Award and Iriomote Island Eco Experience Tour

Sustainability
Management

environmental initiatives.

Core Theme 3 /Supporting People

2017, the program is being expanded throughout Japan, with a cumulative total of 1,500 students

Core Theme 2 /Protecting the Earthwhich was developed jointly with universities, NPOs and2. Activities for Regional Revitalization, Sharing Knowledge on Insurance, Environmental
Protection and Raising Awareness for Disaster Prevention

Sustainability
Library

initiative is a desire to increase the opportunity for children to become interested in aerospace since
it is the younger generation who will bear responsibility for the future of the aerospace industry.

114

Disaster Prevention Lessons in China

Through its employee volunteers, Tokio Marine Group supports orphans and cooperates with the

In 2016, Disaster Prevention Lessons for elementary and junior highproliferation of Child Line together with educational NGOs like Ashinaga.

school students were officially launched in China by The Tokio Marine &Nichido Fire Insurance Company (China) Limited (TMNCH). It is the firstis implemented overseas and represents the synergy generated by aCompany jointly held a charity walk event, Ashinaga Charity

sustainability project within Tokio Marine Group. Disaster Prevention& Walk. From Tokio Marine & Nichido, a total of 1,700

Lessons in China are an initiative that involves direct participation of

employees and their families participated in this event at 72

TMNCH employees and fully leverages the experience accumulated

venues across the country. A portion of their participation

over the 10 years since the company’s founding to complement

fees was used to support orphans as described below.

insufficient disaster prevention education at schools, raise local
community awareness for disaster prevention and to fulfill its social(1) Donated to Ashinaga to be used for the following purposes to support orphans:

responsibility. TMNCH has developed its own education materials that

• Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by thetake into account the characteristics of disasters in China, and by incorporating such original content,

Great East Japan Earthquake

made these lessons appealing to children to encourage their learning.

•Scholarship loans for orphans who want to attend high school, university, junior college or other
The initiative started just three years ago, but all five branches of TMNCH are already participating in• Support for Ashinaga’s scholarships for international students

the activity, with 37 employees, representing one-tenth of all employees, having received training as
volunteer lecturers. As of the end of fiscal 2019, more than 1,600 children have received the lessons(2) Allocated as financial assistance to orphans living in prefectures affected by the Great East Japan

at 18 schools in nine provinces and cities (32 administrative divisions and municipalities) in China.

Earthquake through donations to orphan support funds
Educational Assistance for Children of Migrant Workers in China
Since 2009, Tokio Marine Group has been collaborating with the

Tokio Marine & Nichido has been inviting the specified NPO

All-China Youth Federation to support children of migrant workers

Child Line Support Center Japan to give a lecture about the(children living in farming villages while their parents work in theorganization’s activities every year since 2012. They discusscity). We have established support facilities in over 300 locations

some of the anxieties and other issues brought up by youths

throughout China, and Group employees engage in various volunteer

through Child Line, a dedicated phone line that children can

activities every year.
In June 2019, 14 employees, including Kunio Ishihara, advisor at Tokio

cards inscribed with the Child Line telephone number toMarine & Nichido, undertook volunteer efforts at an elementary school

children. Employees from Tokio Marine Asset Management, Tokio Marine Business Support, Tokioin Liupanshui City, Guizhou Province, in China. It was a meaningful

Marine & Nichido Communications and Tokio Marine & Nichido Human Resources Academy alsoclassroom interchange that included Disaster Prevention Lessons on the themes of firefighting andvolunteer for sending the cards to the children.

safety during school summer holidays with 22 children and was highly praised by a local Communist
Youth League.

Child Line (in Japanese)

115

Sustainability
Library

Marine Group employees serve as volunteers for delivering

Sustainability
Management

call free of charge from anywhere in Japan. After this, Tokio

Core Theme 3 /Supporting People■Supporting Child Line Support Center Japan

Core Theme 2 /Protecting the Eartheducational institution

Core Theme 1 /Providing Safety and Security

case that Tokio Marine & Nichido’s disaster awareness-raising program

Tokio Marine & Nichido and Meiji Yasuda Life Insurance

Governance■Ashinaga Charity & Walk

Tokio Marine Group's
Sustainability■Disaster Education Support for Children in China

3. Activities for Supporting Orphans in Cooperation with NGOs

Thus, the name “TABLE FOR TWO” came from the idea that each of us in a developed country shares a

Tokio Marine Group's
Sustainability

The amount of 20 yen donated from every lunch is equal to one school meal in developing countries.

4. Promoting Sports, Supporting Traffic Accident Orphans and Educating Future
Generations through Donations and Other Support

table with one child in a developing country. We are having lunch together, beyond time and space.
Overview of TABLE FOR TWO in Tokio Marine & Nichido

in different countries around the world through our backing of international and domestic NGOs andcharity organizations.

Employee cafeteria at the head office

MethodPurchasing a 580-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20
yen through the NPO TABLE FOR TWO International, which will be used to buy school■Cooperating with the NPO Association for Assistance to Children Orphaned in Traffic Accidents
Nisshin Fire has continued to support children who have lost one or both of their parents in traffic

meals for children in developing countries

accidents through the NPO Association for Assistance to Children Orphaned in Traffic Accidents since2008. Going forward, the company will continue supporting children orphaned in traffic accidents
through this NPO.

TABLE FOR TWO

Tokio Marine & Nichido started providing support to the Japan Swimming Federation as one of theTokio Marine & Nichido has participated in the educational

initiatives undertaken to commemorate its 110th anniversary in 1989. Specific efforts include serving

support effort led by the international NGO Room to Read

as a special sponsor of the National JOC Junior Olympic Cup

since fiscal 2010. Over the nine years from fiscal 2010 to fiscal

Swimming Tournament held twice a year and providing support

2019, the company donated about US$100,000 annually,

for the costs of attending overseas competitions and training

providing educational support for a total of about 2,550 girls

camps for Junior Olympic athletes. The company contributes toto help them attain independence in the future and offering

the healthy development of young people who will represent thea study environment for children by opening 23 reading

future by promoting swimming.

rooms in India, Bangladesh and Vietnam.

Go! Go! Junior Swimmers! (in Japanese)

For girls not attending school for economic reasons or because they are tied to household duties as

Swimming Support Site “Forever, with Swimming” (in Japanese)a result of their parents’ lack of understanding, the program offers financial aid for tuition fees andendeavors to convey the importance of education to their families through home visits. These efforts
have allowed girls to continue their education, with many achieving excellent performance in their

Balance in the World

schoolwork to make their dreams a reality.

Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has been offering a TABLE
India, Bangladesh and Vietnam are three mangrove planting regions covered under the company’sa part (usually 20 yen) of the price of a lunch offered in a company cafeteria or other foodstuffs toongoing Mangrove Planting Project initiated in 1999. Through the Mangrove Planting Project andschool meal programs in developing countries. Of the total world population of almost seven billion,

educational support program, Tokio Marine & Nichido thus carries out the dual-purpose global social

one billion people suffer from hunger while another two billion are experiencing obesity and othercontribution activities of nurturing both trees and people.

diet-linked, lifestyle-related diseases. To eliminate this serious food imbalance, the TABLE FOR TWOInternational NGO Room to Read

initiative was launched in Japan in fall 2007.

116

Sustainability
Library

FOR TWO menu in the employee cafeteria at its head office. TABLE FOR TWO is an initiative to donate

Sustainability
Management■Participating in the TABLE FOR TWO Charity Initiative Aimed at Achieving an Optimal Food

Core Theme 3 /Supporting People■Participating in Room to Read’s Educational Support Program in Developing Countries

Core Theme 2 /Protecting the Earth■Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming TournamentCore Theme 1 /Providing Safety and Security

Location

Governance

Tokio Marine Group works to promote sports, support orphans of traffic accidents and educate youth

Tokio Marine Group aims to create a symbiotic society for everyone both socially and economically,❖ Relation between Written Content and SDGs

irrespective of age, gender or disability. To this end, employees around the world are proactively

Relevant goalworking on activities that support the elderly, the deaf and blind, athletes and expectant mothers in

Relevant target

have been re-evaluating our products.
❖ Actions for Creating a Symbiotic Society[Material Issue: Local Community and Social Contribution Activities and Awareness-Raising and
Educational Activities]
1. Social Contribution Activities for the Elderly and Awareness-Raising Activities for
Dementia >>1. Social Contribution Activities for the Elderly and Awareness-Raising
Activities for Dementia

Tokio Marine Group undertakes social contribution activities for the elderly and awarenessraising activities for persons suffering from dementia as part of volunteer activities supporting
the safety and security of the local community and families.

Core Theme 1 /Providing Safety and Security

10.2 Empower and promote the social,economic and political inclusion of all,irrespective of age, sex, disability, race,
ethnicity, origin, religion or economic orother status• Re-evaluating products corresponding to LGBT
• Initiative concerning courses to foster support for
dementia care
• Activities associated with an elderly watch support
network project• Supporting sports for the disabled and the Special
Olympics Nippon Foundation• Supporting Himawari no Kai and the Sawayaka
Welfare Foundation• Collaboration with the Japan Deafblind Association

Governanceconjunction with NGOs. In view of rising societal awareness of matters affecting sexual minorities, weContribution to the target achievement

Tokio Marine Group's
Sustainability

Aiming to Create a Symbiotic Society

Tokio Marine Group undertakes social contribution activities for the elderly and awareness-raising
security of the local community and families.

2. Supporting Deaf and Blind Persons and Sports for the Disabled >>■Descriptive Leaflets

Tokio Marine & Nichido supports deaf and blind persons in conjunction with the Japan Deafblind
Association and supports sports for disabled persons through the Japanese Para-Sports

Insurance Leaflets in a Larger Size and a Reader-Friendly Font for Four Main Products (Auto

Association, Japan Inclusive Football Federation and Special Olympics Nippon Foundation.

Core Theme 2 /Protecting the Earthand education activities for dementia as part of volunteer activities supporting the safety andInsurance, Fire Insurance, Medical Insurance and Super Insurance)
on its leaflets are too small to read, the company increased

3. Re-evaluating Products to better serve LGBT people >>the size of leaflets of four mainstay products, namely

Tokio Marine & Nichido respects the diverse family structures of customers and is working in a

the Total Assist series of auto insurance, home insurance,

phased manner to treat same-sex partners in the definition of “spouse” for products that provide

medical insurance (fixed-amount accident insurance) andcoverage for families and married couples.

Super Insurance, from A4 size to A3 size. These leaflets also
understanding for many customers, including elderly people

4. Supporting Sawayaka Welfare Foundation and KidsFam >>and persons with disabilities.

Tokio Marine Group supports such organizations as the Sawayaka Welfare Foundation andSustainability
Management

feature a reader-friendly font and seek to boost ease-of-Core Theme 3 /Supporting People

In response to the comments Tokio Marine & Nichido received from elderly customers that letters

Foundation for Severely-Ill Children and Their Families (KidsFam).
Sustainability
Library117

confirming their safety being implemented by Shinagawa

Courses to Foster Support for Dementia Care

Ward’s “Sasaeai Hotto Station*.” Employees make regular
Ward, and if there is no answer or they detect an abnormal

Council, and conducts courses to foster support for dementia care as a volunteer activity to supportchange during the conversation, they immediately report

the safety and security of local communities and families. With the ultimate goal of creating

it to “Sasaeai Hotto Station” so that the situation can beneighborhoods where people with dementia and their families can live with peace of mind, thehandled as smoothly as possible. In 2019, the volunteer

program is designed so that employees who take the course have the correct knowledge about

service was implemented 48 times following expansion

dementia to share with friends and families as well as support and give compassionate considerationof the service area and the yearly rise in the number of users to whom they make phone calls. Thisto people with dementia and their families in work and private life.

project will be carried out on a continuous and steady basis as a means of contributing to the local
community.

During the one-and-a-half-hour program conducted in each

*A consultation service established by Shinagawa Ward to ease the anxieties of elderly persons living alone and other residents
so that they can continue living in a familiar environment

work department, mainly in Tokyo, attendees watched a DVD,listened to a lecture given by an employee (called a “caravanCore Theme 1 /Providing Safety and Security

phone calls to the homes of users living in Shinagawa

promoted by the Ministry of Health, Labour and Welfare and the nationwide Caravan Mate Liaison

Governance

Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which is

Tokio Marine Group's
Sustainability■Contributing to the Creation of Communities That Understand Dementia:

2. Supporting Deaf and Blind Persons and Sports for the Disabledmate”) who has received special training on this subject andof around 5,700 Group company employees have participated

Tokio Marine & Nichido supports deaf and blind persons in conjunction with the Japan Deafblindin this educational program and become suppor ters for

Association and supports sports for disabled persons through the Japanese Para-Sports Association

dementia care. We intend to promote this program further, as

and Special Olympics Nippon Foundation.

it gives us a good opportunity to deepen our understanding of■ Collaboration with the Japan Deafblind Associationaccordingly deal with our customers and our own families.

The Japan Deafblind Association is engaged in activities
to support people with hearing and vision impairments
across the country. Their activities include dispatching sign

Million-Supporter Caravan for Dementia (in Japanese)

language interpreters and helpers, training interpreters andpublishing a biannual magazine for the hearing and visually

Tokio Marine Assistance concluded an agreement related to an elderly watch support network

impaired. Tokio Marine & Nichido has been a supporting

project in Shinagawa Ward, Tokyo, in November 2015 with Shinagawa Ward and the Shinagawa Ward

member of the association since 2008. At the association’s

Council on Social Welfare and activities continue to this day. The project aims to create a system ofannual national conference, which is held for the purpose

support through mutual cooperation to make life easier for elderly persons living alone. Neighborlyof promoting exchange among people with these impairments and improving the skills of signconsultation services are made available and inconveniences are kept to a minimum in the area theylanguage interpreters and helpers, employees working in offices and branches in respective areas

are familiar with living.

serve as volunteer staff to cooperate in running the event. In fiscal 2019, about 50 employees frombusiness and employees serve as volunteers for making regular calls to the elderly as part of a service

Japan Deafblind Association (in Japanese)

118

Sustainability
Library

the Nagoya region provided support for the organization’s 28th national conference.
The company utilizes its excellent phone response skills amassed in the course of its core call center

Sustainability
Management■Activities Associated with an Elderly Watch Support Network ProjectCore Theme 3 /Supporting People

the aging population and dementia and think about how weCore Theme 2 /Protecting the Earthparticipated in a role-playing session. As of March 2020, a total

■Building a Society in Which Expectant Mothers Can Live with Peace of Mind:by Disabled Persons

Supporting Himawari no Kai

Japanese Para-Sports Association (JPSA) in May 2016

supporting the NPO Himawari no Kai since 2011. Himawari no Kai is an NPO

and Japan Inclusive Football Federation (JIFF) in

approved by the Cabinet Office, Government of Japan that was established

October 2016 to support athletes striving to overcome

in 1997 with the aim of assisting expectant mothers and their families. The

the challenge of disability and enhance opportunities

organization’s most notable activity is increasing public recognition of its

for employees to provide support and volunteer atMaternity Mark. Moreover, it hands out traffic safety stickers bearing this

sports events for the disabled. Employees from aroundmark to protect new mothers from traffic accidents. By supporting theJapan conduct volunteer activities and go to cheer onorganization, the two companies will further contribute to the creation of

athletes at the Japan Para Championships, which arelocal communities and society where expecting mothers and their families

sports events for disabled persons held regionally.

can live with peace of mind.

■ Building a Society in Which Anyone Can Take on

Himawari no Kai (in Japanese)

Active Roles with the Special Olympics■Contributing to Building a New Society in Which All People Have a Close Rapport:

In support of the Special Olympics Nippon Foundation’s vision of creating a society where people

Core Theme 1 /Providing Safety and Security

Tokio Marine & Nichido and Tokio Marine & Nichido Life have been

GovernanceTok io Marine & N ichido star ted sponsoring the

Tokio Marine Group's
Sustainability■ Building a Society That Transcends Disabilities: Learn About, Watch and Experience Sports

Tie-Up with the Sawayaka Welfare Foundation

with and without disabilities understand and respect each other’s differences and live and grow

The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations acrossbeen supporting its activities by providing funds and volunteers. Additionally, Tokio Marine Groupthe country and works to build a system of mutual assistance in each local community with theundertakes a year-round volunteer activity to create good luck bracelets to show our support toultimate goal of “building a new society in which all people can develop a close rapport with eachathletes of the foundation. In fiscal 2019, a total of 1,764 employees joined this activity.

other” in order to fulfill their desire to lead an enriching life. Tokio Marine & Nichido empathizes withthis organizational philosophy and partners with the foundation.

3. Re-evaluating Products to better serve LGBT people
In view of rising social awareness of matters affecting sexual minorities, Tokio Marine & Nichido is■ Supporting KidsFam in Building a Society in Which Severely Ill Children and Their Families

working gradually to include same-sex partners in the definition of “spouse” for products that provide

Can Live with Peace of Mind

coverage for families and married couples. We respect the diverse family structures of our customers

Tokio Marine & Nichido supports the activities of the Foundation for Severely-Ill Children and Theirand will provide products that can be helpful in times of need.

Families (KidsFam). KidsFam reaches out to children requiring medical care due to severe illness orawareness-raising and training activities and disseminates relevant information aimed at building asociety in which they can live with peace of mind. For details, please refer to the activities outlined on
the KidsFam website.

Sustainability
Management

disability and their families. It undertakes a variety of support programs, conducts public relations,* LGBT is a general term that refers to sexual minorities and is derived from the first letters of the words lesbian, gay, bi-sexual andtransgender.

Core Theme 3 /Supporting People

National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)■Re-evaluating Products Corresponding to LGBT*

Core Theme 2 /Protecting the Earth

together, Tokio Marine & Nichido became an official sponsor of the foundation in fiscal 2005 and has

4. Supporting Sawayaka Welfare Foundation and KidsFam
Foundation for Severely-Ill Children and Their Families (KidsFam).

119

Sustainability
Library

KidsFam (in Japanese)

Tokio Marine Group supports the NPOs Himawari no Kai, Sawayaka Welfare Foundation andTokio Marine Group's
Sustainability

Sustainability Management

Governance

Sustainability Materiality (Material Issues)

Promoting Environmental Management >>• Grievance resolution (improving quality of products
and services)• Human resources development, diversity and inclusion
and labor practices• Health and productivity management• Reduction of environmental footprint

Tokio Marine Group consumes a considerable amount of paper and energy in its businessactivities. In order to reduce this environmental impact as much as possible, we constantlyCore Theme 1 /Providing Safety and Security

promote initiatives that contribute to the creation of a sustainable future.

Tokio Marine Group has provided “safety and security” to society and contributed to its developmentby making the most of our abundant knowledge and experience accumulated over the years in theinsurance industry. In the future as well, we will work to solve various social issues and continuously
raise the Group’s corporate value while contributing to a safe, secure and sustainable future. By doing
so, we aim to become a “Good Company” that is trusted by all people and society.

Promoting Health and Productivity Management >>Our efforts toward this goal are founded on our remaining a corporate group that provides thebest value to customers, offers healthy and rewarding workplaces for employees and causes lessenvironmental impact. Tokio Marine Group strives to strengthen this “foundation” by setting targets
and going through the plan-do-check-act (PDCA) cycle in accordance with our policies concerning
each material issue.

for employees.

To continue as a company that is trusted and chosen by customers, the physical and mental
health of employees, who will be the driving force behind our efforts, is an important topic forCore Theme 2 /Protecting the Earth

In order for Tokio Marine Group to earn the trustof all people and society and achieve sustainablegrowth, we need to reinforce our struc ture
for resilient, sound and highly transparent
sustainability management as a global insurancegroup and as our responsibility to customers,
employees and the global environment.

us. Each Tokio Marine Group company has been making efforts to create an environment in

Developing and Utilizing Diverse Human Resources >>expansion, Tokio Marine Group is working to develop human resources who bring forth a

Improving Quality from the Customer’s Perspective >>positive cycle of growth and performance/work and life with a focus on expertise, diversity and a

Aiming to become “a company that delivers sustainable growth by providing safety and security

global perspective. Management relating to the development and utilization of human resources

to customers and by always remaining their first choice,” Tokio Marine Group takes feedback from

Sustainability
Management

In order to maximize the potential of our human resources in supporting global businessCore Theme 3 /Supporting People

which employees can work with enthusiasm by providing both physical and mental health carethroughout the Group is controlled by the Group CHRO (Chief Human Resources Officer). The

customers seriously and works to improve the operational quality on a constant basis. We strive

respective Group companies.

order to truly provide safety and security from a customer standpoint.

120

Sustainability
Library

implementation status is monitored via the Board of Directors and Management Meetings of

to build trust-based partnerships with agents and improve our operational quality together inTokio Marine Group's
Sustainability

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security

6. Education and Training Systems for Agents >>to customers and by always remaining their first choice,” Tokio Marine Group takes feedback frombuild trust-based partnerships with agents and improve our operational quality together in order totruly provide safety and security from a customer standpoint.
❖ Section Composition
1. Basic Policies for Protection of Customers’ Interests >>Tokio Marine Group establishes basic policies for the protection of customers’ interests anddevelops a system to thoroughly promote being customer-oriented and to pursue various
aspects including customer protection.

Relevant goal

Relevant target

Contribution to the target achievement

2. Customer-Oriented Business Conduct Policies >>To more thoroughly carry out customer-oriented insurance business while remaining close tocustomers and keeping an acute awareness of their diversifying needs, Tokio Marine & Nichido,
Tokio Marine & Nichido Life and some other Group companies have formulated and announced
their respective policies on customer-oriented business conduct and have been working withagents to promote specific initiatives under these policies. We will review our policies on aperiodic basis to constantly realize better business conduct, thereby earning the lasting trust ofcustomers.

11.2 Provide access to safe, affordable,
accessible and sustainable transport systems
for all, improving road safety, notably by
expanding public transport

Establishing a foundation to provide products andservices for making society resilient to natural disasters
and for increasing safety in daily lives by leveraging traffictechnology innovation

3. Response to Customer Feedback >>Based on the Group’s common standards related to customer feedback, each company of Tokio
Marine Group has formulated a response policy in order to develop a structure to utilize thisfeedback for improving products and services.

12.2 Achieve the sustainable management andefficient use of natural resources
12.8 Have the relevant information andawareness for sustainable development andlifestyles in harmony with nature

Establishing a foundation to provide products and services
for building a secure society by leveraging traffic technology
innovation and for building a secure society by responding
to varying lifestyles and changes in society

13.1 Strengthen resilience and adaptive
capacity to climate-related hazards and natural
disasters

Establishing a foundation to provide products and services
for making society resilient to natural disasters

16.5 Substantially reduce corruption andCustomer Feedback Response Policy

4. Quality Improvement Initiatives >>Tokio Marine Group continuously promotes the enhancement of quality from a customer
standpoint in accordance with the Group’s Corporate Philosophy: “Through the provision of thehighest quality products and services, Tokio Marine Group aims to deliver safety and security to
all its customers.”

bribery in all their forms

121

Sustainability
Library

5. Working Together with Agents to Improve Quality >>Tokio Marine Group endeavors to build partnerships based on trust and improve the operational
quality through smooth communication with agents.

Sustainability
Management

for building a secure society by leveraging traffic technology
innovation

Core Theme 3 /Supporting People

Establishing a foundation to provide products and services

Core Theme 2 /Protecting the Earth

3.6 Halve the number of global deaths andinjuries from road traffic accidents

Core Theme 1 /Providing Safety and Security❖ Relation between Written Content and SDGs

GovernanceIn order to meet customer expectations and earn their trust so that customers are able toconsult us about insurance with confidence, each Tokio Marine Group company formulates andestablishes educational programs and training systems for agents.

customers seriously and works to improve the operational quality on a constant basis. We strive toBusiness Conduct Policy 4: Initiatives to instill these policies

Tokio Marine Group establishes basic policies for the protection of customers’ interests and develops

Tokio Marine & Nichido will provide training programs and promote initiatives to instill these businessa system to thoroughly promote being customer-oriented and to pursue various aspects including

conduct policies in agents and employees so that they will always act in a customer-oriented manner.

Prevention of Transactions Involving Conflicts of Interest and through compliance with these policies

Business Conduct Policy 5: Management of transactions involving conflicts of interest

by directors, officers and employees, Tokio Marine & Nichido will work to manage transactions

In accordance with the Tokio Marine Group Policies for Managing Prevention of Transactions

involving conflicts of interest to ensure that clients’ interests are not unduly harmed.

Involving Conflicts of Interest and through compliance with these policies by directors, officers andensure that clients’ interests are not unduly harmed.

Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest■Tokio Marine & Nichido Life Customer-Oriented Business Conduct Policies

2. Customer-Oriented Business Conduct Policies

Business Conduct Policy 1: Business conduct utilizing customer feedback
Under its corporate philosophy of placing customer trust at the base of all its business activities,

customers and keeping an acute awareness of their diversifying needs, Tokio Marine & Nichido,

Tokio Marine & Nichido Life regards it as extremely important that all employees and agents seriously

Tokio Marine & Nichido Life and some other Group companies have formulated and announced theirtake feedback from customers, including complaints, requests and suggestions, and meet theirrespective policies on customer-oriented business conduct and have been working with agents to

expectations. The company has accordingly formulated its customer feedback response policy andpromote specific initiatives under these policies. We will review our policies on a periodic basis towill work to make its business conduct even more customer-oriented.

constantly realize better business conduct, thereby earning the lasting trust of customers.
Business Conduct Policy 2: Insurance solicitation• Tokio Marine & Nichido Life will work to develop life insurance products and services matchedBusiness Conduct Policy 1: Business conduct utilizing customer feedback

to customer needs while also paying attention to social and economic trends and changes in the

Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokiobusiness environment.

Marine & Nichido has formulated a customer feedback response policy to encourage employees• Tokio Marine & Nichido Life will deliver security by providing custom-tailored solutions that meetand agents to take customer feedback seriously and use it proactively in corporate activities. The

increasingly diverse customer needs and protect customers and their families.

company will pursue customer-oriented business conduct according to the policy.

• Tokio Marine & Nichido Life will implement initiatives to provide detailed information on products
and explain them in a thorough manner to customers and have them confirm, based on a correct

Business Conduct Policy 2: Insurance solicitation

understanding of the products, that our solutions match their needs and purposes.

understanding of risks facing customers and their needs and purposes while providing necessary

Business Conduct Policy 3: Follow-up services and payment of insurance claims and benefits

information when concluding an insurance contract.

Recognizing that paying insurance claims and benefits is one of the most basic and important
responsibilities of an insurance company, Tokio Marine & Nichido Life will make sure to explain policy
and other details to all customers and make swift and accurate payments, working always from a

To be of help to customers in times of need, remain by their side while correctly understanding theircustomer standpoint. The company will also set up a system to provide follow-up services to elderly

situations and positions and respond to their trust, Tokio Marine & Nichido will work to ensure thecustomers to ensure that they will make claims for which they are entitled to without omissions.

quality of its claims service and make swift and appropriate claims payments.

122

Sustainability
Library

Business Conduct Policy 3: Payment of insurance claims (claims service)

Sustainability
Management

Tokio Marine & Nichido will work to provide appropriate products and services based on a correct

Core Theme 3 /Supporting People■Tokio Marine & Nichido Customer-Oriented Business Conduct Policies

Core Theme 2 /Protecting the Earth

To more thoroughly carry out customer-oriented insurance business while remaining close toCore Theme 1 /Providing Safety and Security

employees, Tokio Marine & Nichido will work to manage transactions involving conflicts of interest to

Governancecustomer protection. In addition, in accordance with the Tokio Marine Group Policies for Managing

Tokio Marine Group's
Sustainability

1. Basic Policies for Protection of Customers’ Intereststhrough to the end.

In order to encourage employees, agents and direct sales employees (“Life Partners”) to act in(3) We will utilize customer feedback to enhance the quality of our operations, including

a customer-oriented manner in all business conduct, Tokio Marine & Nichido Life will establish

products and services.

necessary evaluation and training programs and continue to implement initiatives to instill these

Tokio Marine Group's
Sustainability

Business Conduct Policy 4: Initiatives to instill these policies(4) We will deliver greater safety and security based on customer feedback.

business conduct policies among them.

Customer surveys and feedback received directly from customers

In accordance with the Tokio Marine Group Policies for Managing Prevention of Transactions Involving

by employees and agents lead to quality improvements in terms

Conflicts of Interest and through compliance with these policies by directors, officers and employees,

Marine & Nichido, Nisshin Fire and Tokio Marine & Nichido Life

that clients’ interests are not unduly harmed.

enter such feedback into a central management system that is set
up on their respective intranets for later analysis. This feedback

Business Conduct Policy 6: Asset management

is then utilized for the said improvements. Additionally, Tokio

In order to ensure future payments of insurance claims and benefits, Tokio Marine & Nichido Life

Marine & Nichido conducts regular meetings with external

will conduct asset management while paying due consideration to the distinctive characteristics ofadvisors and consumer monitors in order to receive advice frominsurance contracts and by applying appropriate risk control.

the perspective of consumers. These activities have translated
notices and documents.

Based on the Group’s common standards related to customer feedback, each company of Tokio
Marine Group has formulated a response policy in order to develop a structure to utilize this feedback< Initiatives in Compliance with ISO 10002>

for improving products and services.

As a means of standardizing the response to customer feedback companywide, Tokio Marine &Nichido and Tokio Marine & Nichido Life have established operation systems in conformity with ISO
10002, the international standard for management of the complaints handling process. Additionally,

Critical opinions and demands as well as compliments from customers are valuable assets for us tothese two companies were the first in the domestic financial industry to verify compliance with theprovide more quality services to customers. Based on the Group’s basic policy related to customer

ISO 10002 standard in June 2007 and subsequently made an external announcement in July. Under

feedback, each company of Tokio Marine Group has formulated a response policy in order to developthese operation systems, we will continuously strive to enhance the quality of operations in terms ofa structure to utilize customer opinions for improving products and services.

products, services and other relevant aspects based on customer feedback. Nisshin Fire also made a
self-declaration of compliance with the ISO 10002 standard in July 2008.
■ Listening to Customer Feedback

・Basic Philosophy

Each Tokio Marine Group company actively listens to customer feedback through various means

Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its

such as customer surveys, telephone calls from customers, company websites and information

corporate activities with customer trust as the basis of all of its business activities.

Sustainability
Management

Tokio Marine & Nichido Customer Feedback Response PolicyCore Theme 3 /Supporting People■ Customer Feedback Response PolicyCore Theme 2 /Protecting the Earthinto various improvements, including easier-to-understand3. Response to Customer Feedback

Core Theme 1 /Providing Safety and Securityof products, services and other aspects. For example, Tokio

Tokio Marine & Nichido Life will work to manage transactions involving conflicts of interest to ensure

Governance■Structure to Make Improvements Based on Customer Feedback

Business Conduct Policy 5: Management of transactions involving conflicts of interest

gathering via agents and sales personnel. From the perspective of enhancing the transparency of・Basic Policy

comments and examples of products and services developed or improved based on such feedback(2) We will undertake company-wide initiatives to responsibly address customer feedback

are made public via company websites in greater detail.

123

Sustainability
Library

initiatives regarding customer feedback, the number of feedback comments received, details of these(1) We will proactively accept and appreciate customer feedback.

Tokio Marine Group's
Sustainability

Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance and[Tokio Marine & Nichido Life]

Super Insurance at the time of contract. The aim is to confirm whether the company is providing easyto-understand explanations of details of coverage, premiums payments, rider services and important

Governanceterms. Tokio Marine & Nichido also asks for cooperation in surveys after paying insurance claims
to customers in order to obtain a wide range of opinions regarding responses to accidents. The
company constantly makes efforts to improve quality based on this customer feedback.

regarding contract details, insurance policies and other relevant documents that are sent to allpolicyholders once a year.
Nisshin Fire strives to identify customer needs through various surveys, for example, on staff response
during the contracting process and accident response services and works together with its agents toenhance the quality of its services to bring even greater satisfaction to customers.

[Tokio Marine & Nichido][Nissin Fire]Core Theme 2 /Protecting the Earth*An internal cross-sectional committee of
the Board of Directors composed of fulltime directors and general managers andestablished for the purpose of utilizing
feedback from customers to improve
operational quality<Structure for Listening to Customer Feedback>Core Theme 1 /Providing Safety and Security

Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices

Core Theme 3 /Supporting People
Sustainability
Management
Sustainability
Library124

［ Tokio Marine & Nichido Life］[ Tokio Marine & Nichido]
Oct. - Dec.
2019

Jan. - Mar.
2020

Fiscal2019

Number ofcomments

Number ofcomments

Number ofcomments

Number ofcomments

Total as ofMar. 2020

363

331

345

291

1,330

Products and services related Requests for improving products and services, others

1,346

1,431

1,244

1,225

5,246

Subtotal: Products and services

1,709

1,762

1,589

1,516

6,576

Contract renewal procedures Delays in sending renewal information, others

1,051

1,086

1,127

990

4,254

Explanation of contract details Insufficient explanation of contract details, others

299

333

300

288

1,220

1,350

1,419

1,427

1,278

5,474

Customer feedback
categories

Representative examples

Products and services
Policy and pamphlet related

Policy and pamphlet details difficult to understand

Subtotal

70

113

223

468

Non-arrival of policy

Delay in sending of policy

34

29

39

22

124

Modification procedures

Delay in modification procedures, others

1,099

1,138

1,105

1,010

4,352

Account transfers

Unable to make account transfers, others

189

195

213

169

766

1,384

1,432

1,470

1,424

5,710

579

657

575

564

2,393

12
3,343

8
3,516

8
3,480

11
3,277

39

Insufficient explanation about insurance claims payments

Advisability of payment

Advisability of payment

1,581

13,616

1,702

1,690

Telephone response and visitation etiquette

100.0(Number of Comments of Dissatisfaction Only)

3,451
6,284

5

6

113

394

372

(5) Enrollment (conditions, restrictions, others)

1519(6) Error in insurance premium calculation

2330(7) Staff interaction with customers

5330(8) Contents of forms and other documents (application forms, invoices, leaflets, others)2020(9) Other

132

171

Subtotal

892

932(1) Insurance policies not reaching customers or errors in policies

2929(2) Availability of payment in installments or account transfer

32

48

3,744

16,140

608

2,747

3

(5) Processing of maturity repayment (processing delay, amount repaid, others)

45(6) Staff interaction with customers

3611(7) Other

91

64

Subtotal

813

707(1) Amount of insurance claims paid

188

131

(2) Delay in response and method of response

605

716

(3) Advisability of payment

4543(4) Staff interaction with customers

254

229

3. Insurance claims

21

4,922

4,937

4,355

18,908Matters concerning personal information

76

53

66

63

258

Others

42

47

53

48

190

9,864

10,30010,125

9,259

39,548

4. Other (including complaints on the handling of personal information)

3,277

Total

Requests
Compliments

653

839

930

855

1,097

1,293

1,860

1,422

5,672

11,614

12,432

12,915

11,53648,497(5) Other
Subtotal

125

5

7

1,097

1,126

32

31

2,834

2,796

Sustainability
Library

4,694

Sustainability
Management787(4) Insufficient or erroneous explanation about policy details, conditions and others

243

439
1,573

729

(3) Soliciting activities (not thoroughly confirming with customers their needs and purposes, others)

295

900
1,612

742

165

(4) Procedures for canceling policies

901

668

12

151

307

1,572

4,202

17

(2) Contracting procedures (incomplete, delays, others)

326

911

4,175

FY2019(1) Product details (coverage, others)

Subtotal: Total for insurance claims payments

Dissatisfied Total

Total

13,507(3) Procedures for changing policies

Insurance claims payments: Others
Matters concerning payment not corresponding to the above

32.1

6,405

Insurance claims payment: Response and etiquette
Response and etiquette

4,342

30.6

1,432

1,527
4,019

Subtotal

8.0

Dissatisfied with after-service, etiquette and telephone response, others

15.0

4,137

Core Theme 3 /Supporting People

Payment amount

1,077

Others2,021

2. Management and protection of contracts, collection of premiums

Insurance claims payments: Insurance claims payment
Delay in being contacted by staff,
insufficient explanation of procedures

14.3

1. Contracting and soliciting activities

Enrollment: Others

Contacting and responses

1,930

Insurance claims andbenefits related

Dissatisfied with explanations and with presentments on insurance
policy at time of enrollment, others
Dissatisfied with insurance premium payment methods andmodification procedures, others
Dissatisfied with contract details modifications, policyholder loans,cancellation procedures, others
Dissatisfied with payment procedures for insurance claims, benefits,maturity proceeds, others［Nissin Fire］

Enrollment: Response and etiquette

Subtotal : Enrollment total

New contract relatedCore Theme 2 /Protecting the Earth

Dissatisfied

62

Matters concerning enrollment not corresponding to the above

Percent of
Total (%)

FY2018Errors in listed policy details

Telephone response and visitation etiquette

Apr. 1, 2019–
Mar. 31, 2020

Total

Policy deficiencies

Response and etiquette

Principal Details of Feedback

Protection related

Enrollment: Contract management

Subtotal

Item

Receipt related

Enrollment: Contract procedures(Number of Comments of Dissatisfaction Only)

Core Theme 1 /Providing Safety and Security

Jul. - Sep.
2019

Governance

Apr. - Jun.
2019

Tokio Marine Group's
Sustainability< Fiscal 2019 Number of Customer Feedback Comments>

■Main Examples of Items That Have Been Developed and Improved Based on Customer■ Level of Satisfaction regarding
Overall Claims Services

Critical opinions and demands as well as compliments from customers are valuable assets for us toSomewhat dissatisfied 1.3%

Feedback (Fiscal 2019)■ Overall Level of Satisfaction
regarding Contract Procedures
Somewhat dissatisfied 1.2%

Dissatisfied 0.9%

Neither satisfied

Very dissatisfied

Somewhat satisfied

0.2%

大変満足〜やや満足
大変満足〜やや満足不満

どちらともいえない
どちらともいえない
大変不満

42.0%

満足

87.9%
不満

不満

満足

不満

大変不満大変不満

やや不満

大変満足大変満足

不満(Overall Level of Satisfaction regarding
Contract Procedures, Product Details, etc.)

大変満足● Extending the scope of application of the designated third-party claims system (March 2020)
I want you to extend the scope of application of your designated third-party claims system, as there

とても満足 + 満足

92.4%
■ まあ十分である■ 該当する部門はない<Nissin Fire: Level of Customer Satisfaction (Fiscal 2019)>

■ 無回答

普通

[Response]

不満 + とても不満■ あまり十分でない

Our system now allows the designation of a relative within the third degree, who is not living or■ どちらとも言えない■ 十分でない

海外関係会社

sharing livelihood with the insured, or a person who is not a relative but is living with or sharing

国内関係会社

livelihood with the insured, or a person providing nursing care for the insured or managing his or her

親会社property.

■ Overall Level of Satisfaction regarding Accident Response Services
Very dissatisfied 無回答

0.7%

Neither satisfied nor
dissatisfied 3.5%
Satisfied

Auto
Insurance<Nisshin Fire>

Dissatisfied 0.8%
■ まあ十分である■ どちらとも言えない■ あまり十分でない

海外関係会社

0.4%海外関係会社

国内関係会社

国内関係会社■ 該当する部門はない■ 無回答■ 十分でない

Neither satisfied nor
dissatisfied 3.2%

親会社

Very satisfied

57.5%

Satisfied

37.0%【Customer Feedback】

無回答
Very dissatisfied

Fire andAccident
Insurance

On your notice of claims payment, the address you printed showed my name in katakana, whichlooked strange to me. I think you should use kanji (Chinese characters).

親会社[Response]

Very satisfied

58.6%

We upgraded our system to create forms we provide to customers, and we can now create easy-toread customer forms using kanji characters.

無回答
海外関係会社

Status of customer feedback: Respective Group company websites

Status of Customer Feedback: Respective Group Company Websites

国内関係会社

Sustainability
Management

37.2%■ 十分であるCore Theme 3 /Supporting People

Dissatisfied 1.0%

Core Theme 2 /Protecting the Earthwill be more elderly people living alone or having no relatives in the future.

Very satisfied + satisfied■ 十分であるdriver is the named insured. Policies with this rider offer a driver-only discount.

【Customer Feedback】

不満 + とても不満
不満 + とても不満

無回答

For policies that start on and after January 1, 2020, we started offering a driver-only rider in which the<Tokio Marine & Nichido Life>

とても満足
とても満足
+ 満足 + 満足

Very dissatisfied + dissatisfied

0.3%
普通
普通

7.3%

[Response]

大変不満

満足

Neither satisfied
nor dissatisfied

どちらでもない
やや不満

どちらともいえない

やや満足<Tokio Marine & Nichido Life: Level of Customer Satisfaction(Fiscal 2019) >■ Overall Level of Satisfaction
at the Time of Enrollment

I want you to provide a new driver-only rider for your auto insurance.

大変満足〜やや満足

Core Theme 1 /Providing Safety and Security

やや満足やや満足【Customer Feedback】

Satisfied
やや不満やや不満

44.9%

Satisfied<Tokio Marine & Nichido>

どちらでもない
どちらでもない

やや不満やや不満
Very satisfied

6.6%

a structure to utilize customer opinions for improving products and services.

Very dissatisfied

0.9% 大変不満大変不満nor dissatisfied
10.3%
不満

feedback, each company of Tokio Marine Group has formulated a response policy in order to develop

Dissatisfied 0.4%

Governance

Neither satisfied
nor dissatisfied 3.4%

provide more quality services to customers. Based on the Group’s basic policy related to customer

Tokio Marine Group's
Sustainability<Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2019 Auto Insurance)>

Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese)

親会社

Tokio Marine & Nichido Life: Major and specific development and improvement examples based on

Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)customer feedback (in Japanese)

Nisshin Fire: Response to customer complaints (in Japanese)

Nisshin Fire: Examples of improvements that have been carried out based on customer feedback(in Japanese)

126

Sustainability
Library

Tokio Marine & Nichido: Number of customer comments received and customer sursvey results (in Japanese)To ensure that customers request insurance claims payments andinsurance benefits without any omissions, Tokio Marine & Nichidoin accordance with the Group’s Corporate Philosophy: “Through the provision of the highest quality

Life provides information to customers regarding insurance

products and services, Tokio Marine Group aims to deliver safety and security to all its customers.”

claims payments and insurance benefits when they enter into

Governance

Tokio Marine Group continuously promotes the enhancement of quality from a customer standpoint

Tokio Marine Group's
Sustainability■Providing Information That Enables Customers to Make Claims without Any Omissions

4. Quality Improvement Initiatives

an insurance contract, during the contract validity period andwhen requesting insurance claims payments and insurance
benefits. Additionally, through such means as our website, we

Tokio Marine Group has earned high regard from its customers by providing products and services

ask customers to contact Tokio Marine & Nichido Life if they havethat are ahead of the times in accordance with the Group’s Corporate Philosophy: “Through the

any uncertainties about receiving insurance claims payments andprovision of the highest quality products and services, Tokio Marine Group aims to deliver safety

insurance benefits.

Guidebook on receiving insurance claims
payments and insurance benefits

and security to all its customers.” In the medium to long term, changes in living and business■Raising the Quality of Call Centersinnovation in the world will generate many new opportunities and risks. In response to the

Tokio Marine Group’s call center departments implement a variety of initiatives for the purpose ofdiversifying needs of both individual and corporate customers in connection with such new

raising the quality of customer responses throughout the Group’s call centers. In addition to mutually

opportunities and risks, Tokio Marine Group will combine the capabilities of all Group companies andrefining customer response skills by holding a “telephone response contest,” we strive to maintainwill do its best to provide new products and services that anticipate the changing times and extend

and upgrade the quality of customer responses based on the Contact Center Standard for Tokio
Marine*(CCST).

beyond the framework of conventional insurance products and services in areas such as the financial,
medical and consulting fields.

Looking ahead, we will work to provide safety and security by striving to make caring responses fromthe customer’s perspective and enhancing the quality of our customer responses at all Group call

As an effort to meet customers’ expectations and gain their satisfaction, Tokio Marine & Nichido

centers.

defines Anshin Quality, a level of quality that must be assured by anyone at the company, at anytime* An operational standard formulated by Tokio Marine Group specifically for call centers

and anywhere by ensuring to achieve or execute things naturally expected of our products and■Providing Anshin Quality of Claims Services to Customers

services by customers.

Tokio Marine & Nichido believes that our value as an insurance company is tested when an accident
occurs. To prepare ourselves for such an emergency, we define Anshin Quality as specific quality

as quality standards that must be assuredly satisfied by anyone at the company, at anytime andstandards that are indispensable for the products and services provided to customers and, together

anywhere. There are specific standards for each of the main business processes related to productswith agents, have been making full, concerted efforts toward the realization of Anshin Quality. Alsoand services, including solicitation, claims payment and basic customer response etiquette. Tokioin terms of claims services, we seek feedback broadly from customers and constantly endeavor to

Marine & Nichido is strongly committed to being customer-oriented, having a firm determination to

improve quality based on such feedback while repeating the cycle of implementation, verification

never provide to customers products or services that do not satisfy these standards.

and improvement.

evaluation results and opinions we gather through a customer survey, which is conducted after

127

Sustainability
Library

As one example, we have implemented the following operational improvements based on the

Sustainability
Management

Based on this Anshin Quality approach, the company has formulated its Anshin Quality Standards

Core Theme 3 /Supporting People■Anshin (“Reassuring”) Quality

Core Theme 2 /Protecting the Earthenvironments resulting from frequent natural disasters, demographic shifts and technologicalCore Theme 1 /Providing Safety and Security■Tokio Marine Group’s Approach to Quality Improvement

To provide high-quality claims services in case of an emergency to deliver safety and security toaccident.

customers by leveraging our high level of expertise, we are making various related efforts on top of

Tokio Marine Group's
Sustainability

insurance claims are paid to policyholders of our auto insurance, who have been involved in an

the enhancement of the resolution capabilities of employees. In the following sections, we divide
the process of claims services into five steps (receiving loss reports, initial response, loss adjustment,

sent to customers upon receipt of the notification of an accident, and personnel in charge provide

reporting progress and payment of insurance claims) and describe our efforts in each.

information on the amount of claims payable in an easy-to-understand manner.
Receiving Loss Reports

while also sending a statement of claims payable that not only verifies the amount but also provides

Receiving a loss report from a customer is our first customer contact point in claims services. We worka detailed breakdown.

to eliminate anxieties held by a customer who just had an accident by asking whether or not he/• When insurance claims cannot be paid, we inform customers of the reason both verbally and in

she was injured and what exactly happened and simultaneously giving considerate and appropriate

written form in an easy-to-understand manner. Additionally, inquiries and claims from customers areadvice.

accepted via an exclusive toll-free telephone line. Assistance from external specialists such as lawyers
is also available via the Re-examination Request System*.

Initial Response
After receiving a loss report, we confirm how the customer wishes to proceed with the accidentCore Theme 1 /Providing Safety and Security• When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner

Governance• Information regarding details of coverage and a list of available coverages (insurance claims) areresponse and provide a detailed description of the process from the beginning to the final resolution.
We try to relieve the customer’s anxiety by reporting back to him/her the results of contacting these

A system for customers (including policyholders and insured persons) to request re-parties.

examination when they disagree with the decision not to pay insurance claims made byclaims service bases in accordance with policy details.

Loss Adjustment
This step involves checking the status of a car or building damaged by the accident. At the same

When requested by a customer, the Claims Service Re-examination Committee, whichamount and explain it to the customer in an easy-to-understand manner.

experts), re-examines the decision. The results are subsequently reported in written form tothe customer who requested the re-examination. However, this system does not apply toReporting Progresscases that are outside the activity scope of the committee, which is to make a decision fromTo eliminate the customer’s anxiety and provide a higher sense of security, we make sure to reporta legal or medical viewpoint. For details, please contact the responsible claims service base.

Core Theme 3 /Supporting People

time, we scrutinize details of necessary repairs and estimated repair costs to confirm an adequate loss

is a closed-door committee composed of external specialists (doctors, lawyers and legal

Core Theme 2 /Protecting the Earth

It is only after we consult with the customer that we will contact the parties and others concerned.

* Re-examination Request System

the progress in a manner and at the timing matched to the customer’s needs.
Payment of Insurance Claims

Tokio Marine & Nichido: Re-examination Results by the Claims Service Re-Examination

We calculate payable insurance claims and explain the details of these claims to the customer in

Committee (in Japanese)

an easy-to-understand manner. We then work to swiftly go through the payment procedures after

Sustainability
Management

Tokio Marine & Nichido: Re-examination Request System (in Japanese)confirming with the customer if he/she wants to file a claim.

other insurance claims, if any, to the customer. For auto insurance, in particular, we have in place a

128

Sustainability
Library

We also utilize a system to check for other applicable policies and inform the possible payment ofpayment of claims to customers.

of claims services, which are intangible and not readily perceivable.

Moreover, we constantly strive to improve the quality of our customer response over the telephone

Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to all members

through employee training and by conducting a survey on its telephone responses by an external

engaged in claims services, including new employees who join the company each year. The booklet

survey company. Efforts are geared toward ensuring all responsible personnel always make asummarizes the values on which we place importance, including the shared ideas of all members

considerate and honest response to customers.

involved with claims services for customers, working in harmony with colleagues and in pursuit ofexpertise.

■Resolution Capabilities of Team Experts
We consider it our mission to provide high-quality claims services when a customer is involved in

We hope to continuously hand down our purpose, pride and sincerity in claims services from aan accident. In auto insurance, smooth claim settlement requires a team approach in which highly

customer standpoint as part of our DNA.

specialized and experienced staff members work as a team toward the same goal.

Core Theme 1 /Providing Safety and Security

Tokio Marine & Nichido believes that putting customers first and foremost translates into the quality

Governance

Shared Value for Caring for Customers as Our First Priority

is made. By means of this system and various types of training, we ensure to make an appropriate

Tokio Marine Group's
Sustainability

system that does not allow us to close the case until the payment of all payable insurance claims

At Tokio Marine & Nichido, our experienced claims service staff team up with our nationwide network
accountants and tax accountants to provide the resolution capabilities of Team Experts. This allows us
to protect our customers in the event of an accident.
Kokorokara booklet cover page and inside text. The English version is also available.

In addition to our reliable and extensive network of 236 service bases nationwide, we satisfy 93.6%• “Our ceaseless pursuit for expertise is really a quest for better human qualities, and this quest never ends.”

negotiating power backed by our industry dominance with more than around 2.82 million accident• “Face to face with a person who needs your help, as a fellow human being, what does your heart tell you?

settlements per year.

Everything starts from here. I want to help because a person needs my help. This strength of emotion is
our raison d’etre.”

Claims Service System in Japan (As of March 2020)

236

107

Approx. 10,700*1

Approx. 1,000

Lawyers

Approx. 550

Approx. 50

Consultant physicians

Approx. 110

Approx. 10

Tax accountants/Accountants

Approx. 70—

Approx. 2.82 million

Approx. 0.2 million

Number of service bases
Claims service staff and adjusters

Number of automobile accident settlements (Annual)

Sustainability
Library

Nisshin Fire

Sustainability
Management

Tokio Marine & NichidoCore Theme 3 /Supporting Peopleof our customers who have filed claims under their insurance by exercising our sophisticatedCore Theme 2 /Protecting the Earthof highly specialized experts including adjusters, lawyers and consulting physicians as well as*1 As of July 2019129

on top of basic knowledge of laws, tax affairs and other matters related to non-life insurance.

Tokio Marine Group's
Sustainability

solicitation professionals who have acquired consultation-related knowledge and operational skills

5. Working Together with Agents to Improve Quality
To provide safety and security that truly is based on customers’ points of view, Tokio Marine Group

Going forward, we will promote reforms toward a new business model utilizing tablet devices andsmooth communication with agents.

smartphones to realize an even more comfortable experience for customers. We will work hand-inhand with our agents to deliver quality to all customers and gain higher recognition from customers.

■ The Role of Agents in Tokio Marine Group

Nisshin Fire has also established its Customer Trust Standards for agent operations concerningfrom risks by providing various kinds of insurance products and services as intermediaries between

contract procedures, product presentations and response to customers involved in accidents orcustomers and each insurance company in the Group. Agents are carrying out a broad range ofother incidents, as well as proceeding with initiatives accordingly to ensure that all its agents acrossconsulting activities such as introducing optimal insurance tailored to the needs of each customer

Japan provide customers with the same, high level of services. Additionally, Nisshin Fire’s agent

and quickly providing support to deliver security to customers in the event of disasters or accidents.

commission system places emphasis on providing services and support for customers especially at
the time of contract procedures and accidents, and the company conducts an evaluation of the level

For agents to meet customers’ expectations and trust and be indispensable persons truly relied uponof achievement of operations as an agent to decide agents’ commissions.

by customers, each Tokio Marine Group company has been proceeding with initiatives directed
systems and business administration management support.

Tokio Marine & Nichido has developed the agent’s ICT system TNet* in order to readily provide
functions that are related to insurance procedures and contracts management as well as various■Working Together with Agents on Initiatives to Improve the Quality of Operations

information and sales support tools that are necessary for agents in responding to customers.
Looking ahead, we have started developing a new agent system (next-generation TNet) that takesthat are indispensable for the products and services provided to customers and works together withadvantage of the latest advancements in digital technologies in order to strengthen agents’ customer

agents to improve quality. In addition, with regard to an agent commission system, we conduct

responsiveness.

assessments in terms of quality, growth (scale, revenue increase rate, claims ratio) and partnership* TNet is an online agent system provided by Tokio Marine & Nichido with the intent of supporting agents in enhancing
the quality of insurance business operations and increasing operational efficiency.

(including consulting capability, quality of agent business administration and claims service response
capability). By doing so, we have established a system to support agents that delivers sustainablegrowth by providing safety and security to customers and by always remaining their first choice.

Sustainability
Management

As qualifications of excellent agents and salespersons (insurance solicitors), we use an internal system

Core Theme 3 /Supporting People

Tokio Marine & Nichido defines Anshin (“Reassuring”) Quality Standards as specific quality standards

Core Theme 2 /Protecting the Earth■ Sharing Information with Agents

toward its agents such as various kinds of training, establishment of administrative procedures and IT

Core Theme 1 /Providing Safety and Security

In auto, life and other insurance, the role of agents in Tokio Marine Group is to protect customers

Governanceendeavors to build partnerships based on trust and together improve the operational quality throughto certify “Top-Quality Agents” and an external qualification program to certify “General Insurance
Total Planners.” The Top-Quality Agent certification is given to Tokio Marine & Nichido’s agents, which
demonstrate a superior level of performance overall in terms of the abilities to propose insurance
products and services to customers and respond to an accident and other emergencies and businessthe company. The General Insurance Total Planner qualification is the most prestigious qualification

TNet top screen

for solicitation professionals given by The General Insurance Association of Japan to insurance

130

Sustainability
Librarysoundness, stability and growth potential as an insurance agent, based on the standards specified bywho have excellent consulting capabilities to propose appropriate insurance products, Tokio Marine& Nichido has established an Insurance Planner System. It is a human resources development system

about insurance with peace of mind, we support the development of professional human resourcesthat provides early-stage education, starting with the acquisition of knowledge on the policy renewal

through a qualifications system and training programs.

process of the corresponding agents, to facilitate the learning of solicitation skills. Under this system,
agents’ employees are temporarily transferred as trainees to Tokio Marine & Nichido for a maximum of
two years to acquire specialized knowledge on insurance products, learn techniques of consultation-

In order to foster salespersons capable of providing meticulous and excellent services to customers,

based sales in a phased and systematic manner and gain solicitation skills. The goal is to enable them

Tokio Marine & Nichido offers a learning program that covers a broad range of operational knowledge

to assume the role of a professional salesperson highly specialized in his or her area of expertise aton product details, claims services, compliance and other business-related topics. A course on basic

the respective corporate agents.

products knowledge, in particular, is provided as a mandatory course, which salespersons must take
The program can also be utilized as a broader supportive measure to help agents grow, as it has

before they engage in product sales. Salespersons can take each course through various means.

expanded its scope from specialized agents to include part-time agents in the auto, real estate andfinancial fields.

Tokio Marine & Nichido Life Training College

Core Theme 1 /Providing Safety and Security■ Original Learning Program

GovernanceIn order to meet customer expectations and earn their trust so that customers are able to consult us

Tokio Marine Group's
Sustainability

With a view to responding to diversifying customer needs and nurturing corporate agents’ employees

6. Education and Training Systems for Agents

Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College training
Nisshin Fire also operates the Risk Advisor Employee System, a similar trainee system to develop

for roughly four months agency salespersons and the company’s responsible employees take part

specialized professional agents. The system is designed to acquire various knowledge and practical

together in group training and web-based training, in which the most advanced training program has

work experience that are necessary for selling insurance while being engaged in soliciting contracts

been adopted, while also carrying out practical activities on the front lines of business. With regard toand related work for a certain period.

these practical activities, the company provides the latest programs for supporting the sales activitiesof participants, such as the adoption of Antore Hiroba, a website where participants can exchangeCore Theme 3 /Supporting People

information with each other. Also, the company gives salespersons opportunities to continue helping

Core Theme 2 /Protecting the Earthprogram for life insurance agents to develop professional insurance salespersons. In this program,each other to improve their skills after the completion of their training, including follow-up training
at branch offices.
■ Agent Trainee System

Sustainability
Management
Sustainability
Library131

Tokio Marine Group's
Sustainability

Promoting Environmental Management

order to reduce this environmental footprint as much as possible, we constantly promote initiatives

Relevant goal

and contribute to the creation of a sustainable future by achieving carbon neutral status throughContribution to the target achievement

11.6 Reduce the adverse per capita environmental impact of
cities, including by paying special attention to air quality andmunicipal and other waste management

Initiatives to conserve energy and preserve
the environment

13.1 Strengthen resilience and adaptive capacity to climaterelated hazards and natural disasters in all countries

Preservation of biodiversity

Mangrove Planting Project that helps offsetting CO2 abosorption.
❖ Section Composition
1- A. What Our Environmental Management Aims for: Corporate Philosophy and Policy >>1- B. Stance on Promoting Environmental Management >>1- C. Environmental Challenges and Initiatives >>Tokio Marine Group has set “Protecting the Earth” as a core sustainability theme in our new
Mid-Term Business Plan “To Be a Good Company 2020” based on our Corporate Philosophy
and the Tokio Marine Group Sustainability Charter. We are establishing our stance onCore Theme 1 /Providing Safety and Security

Relevant target

Governance❖Relation between Written Content and SDGs

Tokio Marine Group consumes a considerable amount of paper and energy in its business activities. In

1- A. What Our Environmental Management Aims for: Corporate Philosophy and Policy

promoting environmental management and moving forward with various initiatives to combat

For Tokio Marine Group, promoting environmental management is crucial in implementing ourbusiness activities.

Corporate Philosophy. We believe that working proactively to contribute to the resolution ofenvironmental challenges and create environmental value leads to greater sustainable corporate

2. Preservation of Biodiversity >>value for the Group.

Tokio Marine Group has positioned the preservation of biodiversity as a challenge that needs tobe tackled, and we are striving to find a solution through general business activities.

fair and responsible management, Tokio Marine Group will broadly contribute to the developmentof society,” and in the Tokio Marine Group Sustainability Charter concerning protection of theTokio Marine Group has positioned initiatives to reduce CO2 emissions as a key challenge and we

global environment, “Acknowledging that the protection of the global environment is an important

are working to reduce the environmental footprint throughout the Group in Japan and overseas

responsibility for all corporate entities, we respect the harmonization with and the improvement ofand become carbon neutral.

the global environment in all of our activities.”

4. Initiatives for Energy Conservation and the Reduction of Environmental Footprint >>In our new Mid-Term Business Plan “To Be a Good Company 2020,” “Protecting the Earth” has been

Tokio Marine Group is striving to enhance environmental awareness among employees, boost

set as a core sustainability theme, and we are working to create environmental value in various ways

the environmental performance of the buildings we own, reduce paper consumption, promotethrough general Group business activities.

eco-safe driving and the use of recycled automobile parts, and encourage the introduction of<Environmental Philosophy>

through our Group companies.

Adopting the conservation of the global environment as one of its key management policies, Tokio132

Sustainability
Library■ Environmental Philosophy/Environmental Policy of Tokio Marine & Nichido

Eco Action 21, an environmental management system for small- and medium-size companies,

Sustainability
Management

3. Concept for Reducing CO2 Emissions >>Core Theme 3 /Supporting People

Tokio Marine Group states in its Corporate Philosophy, “Acting as a good corporate citizen throughCore Theme 2 /Protecting the Earthenvironmental challenges, beginning with the protection of biodiversity through our general1- B. Stance on Promoting Environmental Management

the present world to protect the environment. Together with stakeholders, Tokio Marine & Nichido iscommitted to realizing a society where sustainable development is maintained through the efforts ofTokio Marine Group has established a dedicated department (Sustainability Division, Corporate

all employees throughout the entire range of its business activities in order to improve and coexist inPlanning Department) at Tokio Marine Holdings to oversee and promote environmental management

harmony with the environment.

for the Group. This department identifies challenges related to environmental management andassigned sustainability key persons in each department responsible for sustainability activities at

Tokio Marine & Nichido has established the following policies and will make every effort to realize

Group companies in Japan and overseas. Sustainability key persons are committed to reducing thethem in all areas of its activities.

environmental burden associated with our business activities alongside the management team inpromote environmental management at Group companies through dialogue and cooperation with

Insurance Businessthe sustainability key persons. At core Group companies such as Tokio Marine & Nichido, we have set

Tokio Marine & Nichido strives to contribute to protection of the global environment andup a dedicated department to oversee and promote environmental management (e.g., Sustainability

preservation of biological diversity through business operations such as insurance products,

Division, Corporate Planning Department at Tokio Marine & Nichido). A sustainability key person,claim services, financial services, etc.

assigned to each department and branch office to promote sustainability activities, encourages thefull participation of employees in environmental management.

2. Reduction of Environmental Footprint
Tokio Marine & Nichido strives to reduce the environmental footprint by recognizing theGreen Assist environmental management system, which draws on ISO 14001, and engages in energy

wastes and promoting resource saving, energy saving, low-carbonization, resource recycling,

conservation and resource conservation activities. The head office of Tokio Marine & Nichido adopted

harmonization with nature and green purchasing from a viewpoint of the overall value chain.

an environmental management system based on the ISO 14001 environmental management
system in fiscal 1999* and is working continuously to achieve environment-related targets. At Group

3. Compliance with Environmental Laws and Regulations

companies in Japan and overseas, we are introducing our unique environmental management

Tokio Marine & Nichido complies with laws and rules of environmental protection and various

year targets are set, including environmental issues. Active efforts are being made to achieve thesetargets.

4. Continuous Improvement of the Environment and Prevention of Pollution* There were no major issues noted in internal auditing or external examination under ISO 14001 and no major violations ofenvironmental laws among Group companies.

Tokio Marine & Nichido strives to prevent environmental pollution by setting goals and targets,checking and revising its activities, and continually improving the environment.

1-C. Environmental Issues and Initiatives

Tokio Marine & Nichido strives to promote environmental protection not only by promoting the

Tokio Marine Group aims to contribute to the resolution of environmental issues that include

and environmental awareness-raising and educational activities, but also by promoting local

alleviation of and adaptation to climate change, the preservation of biodiversity and creation of acommunity and social contribution activities as a good corporate citizen.

resource-recycling society and connect this with greater corporate value. With this in mind, we are
implementing a variety of initiatives in collaboration with various stakeholders.

The above policy will be made well known to and understood by all employees and released to the
public. (Revised on July 1, 2015)

133

Sustainability
Library

dissemination of environmental information, provision of environmental consulting services

Sustainability
Management

5. Promotion of Environmental Awareness-Raising and Philanthropic Activities

Core Theme 3 /Supporting People

system through collaboration between Tokio Marine Holdings and Tokio Marine & Nichido and every

agreements on environmental protection upon which the company agreed.

Core Theme 2 /Protecting the Earth

Tokio Marine Group performs plan-do-check-act (PDCA) management through our proprietaryenvironmental footprint through consumption of resources and energies and emission ofCore Theme 1 /Providing Safety and Security

each Group company. The Sustainability Division, Corporate Planning Department supports efforts to

1. Protection of the Global Environment and Preservation of Biological Diversity through theGovernanceformulates and implements the Group’s environmental management strategy. In addition, we have
<Environmental Policy>

Tokio Marine Group's
Sustainability

Marine & Nichido recognizes that it is an important responsibility of all humans and companies inTokio Marine Group’s Vision for Biodiversity

environmental footprint through full employee participation. In addition, we have achieved carbon

Tokio Marine Group's
Sustainability

In order to contribute to the alleviation of climate change, we are working to reduce theneutral status for the eighth time in seven consecutive years from fiscal 2013 to fiscal 2019 by
Tokio Marine Group recognizes the preservation of biodiversity as one of its most importantpurchase of green power.

environmental issues and, as a good corporate citizen, conducts initiatives for thepreservation and sustainable use of biodiversity under the following two themes.

Governanceplanting mangrove trees that provide the benefit of CO 2 absorption and fixation, and through the

In order to contribute to alleviation of and adaptation to climate change, preservation of biodiversity
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in ourawareness, conserve energy and boost environmental performance in the buildings we own andbusiness activities to reduce our impact on biodiversity and to preserve biodiversity.

reduce paper consumption, among other efforts. As the social issues of environmental pollution
caused by plastics has become more serious in recent years, Tokio Marine Group is fully aware of

2. We engage in educational activities on the preservation of biodiversity for the general

this issue and has set the goal of reducing the environmental footprint including disposable plastic

public and work with our stakeholders to contribute to the development of a sustainableproducts. For example, we no longer use disposable plastic products at the company cafeteria in thesociety.

head office of Tokio Marine & Nichido. Further, we encourage eco-safe driving throughout the valueCore Theme 1 /Providing Safety and Security

and creation of a resource-recycling society, we are striving to enhance employees’ environmental

chain, utilize recycled auto parts and support the acquisition of Eco Action 21 certification.

Tokio Marine & Nichido states in its environmental policy that it will strive to contribute to protection

Tokio Marine Group has positioned preservation of biodiversity as a challenge that it has aof the environment and preservation of biodiversity in its business activities, including insurance

responsibility to help resolve and is working to do just that through general business activities.

products, non-life insurance services and financial services. Efforts are being made to preserve
biodiversity by making this a priority in business activities.

Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse

Preserving Biodiversity and Wetlands through Products and Services >>gases, mitigation of disaster risks from tsunamis and revitalization of regional economies, andBuilding Communities for People to Live with Peace of Mind through Environmental Protection

contributes to the creation of a sustainable future. Tokio Marine Group recognizes the importance

Activities >>of achieving the goals of the Convention on Biological Diversity, the Convention on Wetlands of■ Participation in the Promotion Partners Program under The Declaration of Biodiversity by

on International Trade in Endangered Species of Wild Fauna and Flora (Washington Convention). In

Nippon Keidanren

addition, based on the vision outlined below, Tokio Marine Group contributes to the preservation

Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in Januaryof biodiversity through the reduction of paper usage as well as mangrove planting overseas and2010 joined the Promotion Partners program under the declaration. Our business activities comply

environmental enlightenment programs in Japan. This vision draws on Guidelines for Private Sector

with the declaration and its behavioral guidelines.

Sustainability
Management

International Importance especially as Waterfowl Habitat (Ramsar Convention) and the Convention

Core Theme 3 /Supporting People■Tokio Marine Group’s Vision for Biodiversity

Core Theme 2 /Protecting the Earth

Tokio Marine & Nichido’s Stance on Biodiversity

2. Preservation of Biodiversity

Engagement in Biodiversity issued by the Ministry of the Environment, Millennium Ecosystem
Nations Environment Programme Finance Initiative (UNEP FI) and the Promotion Partners program
under The Declaration of Biodiversity by Nippon Keidanren.

134

Sustainability
Library

The Declaration of Biodiversity by Nippon Keidanren (in Japanese)

Assessment and The Economics of Ecosystems and Biodiversity (TEEB) as members of the United

<CO2 Emission Reduction Target>

The environmental footprint caused by business activities of Tokio Marine Group is relatively small• Medium-term target (fiscal 2020): -40% (compared with fiscal 2006 level)compared with companies in the manufacturing industry; however, the size of the Group makes it a

• Long-term target (fiscal 2050): - 60% (compared with fiscal 2006 level)

large consumer of energy. In order to reduce the environmental footprint from our business activities• Reduction target in fiscal 2020: -1% compared with previous year

issue for the company. The entire Tokio Marine Group, in Japan and overseas, is making efforts toTokio Marine & Nichido, a core operating company of Tokio Marine Group, is striving to realize its

become carbon neutral* under the following strategic concepts.

medium-term target (fiscal 2020) by: (1) reducing energy in its main building and Shinkan building in

Governance

wherever possible, we have positioned initiatives for reducing the environmental footprint as a key

Tokio Marine Group's
Sustainability［Tokio Marine & Nichido］

3. Concept for Reducing CO2 Emissions

Marunouchi, Tokyo, and Tama building; (2) monitoring the increase and decrease in energy on a totalsite basis in line with site reconstruction and transfer plans; (3) implementing energy conservation

2. Switch: Switch to natural energy.

campaigns in all branches; and (4) increasing energy conservation performance in company-owned

3. Offset: Absorb and fix CO2 by mangrove planting and the retirement of emissions credits.

cars.

* Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to thevolume of CO2 absorbed and reduced by way of mangrove planting, use of natural energy and the retirementof emissions credits by such a company.

In addition, Tokio Marine & Nichido will continue to make efforts to conserve energy in buildings,
equipment and company-owned cars from 2021 toward the realization of its long-term target (fiscal
2050).

■CO2 Emission Reduction Data (Energy Conservation and Reduction in Buildings, Facilities, etc.)

Fiscal 2019 CO2 emissions by Tokio Marine & Nichido (Scope 1 (direct emissions) + Scope 2 (indirect< CO2 Emission Reduction Target>

missions) + Scope 3 (other indirect emissions) business travel only) were 56,844 tons versus a start-• Medium-term target (fiscal 2020): -3% (compared with fiscal 2017 level)

of-year target of 59,067 tons (a 1% reduction year on year), or a 3.6% decrease in emissions compared• Reduction target in fiscal 2019: -1% compared with previous yearwith the previous fiscal year. The main cause of this decrease was a reduction in power consumption
owing to energy-saving initiatives.

Fiscal 2019 CO 2 emissions by Tokio Marine Group and its major subsidiaries (Scope 1 (direct

Moreover, in order to meet the expectations of society regarding corporate efforts to create

emissions) + Scope 2 (indirect emissions) + Scope 3 (other indirect emissions) business travel only)

environmental value, we expanded the coverage of the calculations for Scope 3 in fiscal 2015.

were 111,172 tons (Japan: 73,470 tons, overseas: 37,701 tons) versus a start-of-year target of 116,336
tons (a 1% reduction year on year), or a 4.4% decrease in emissions compared with the previous fiscal

Sustainability Performance Data (CO2 emissions originating from energy sources

year.

Core Theme 3 /Supporting People< CO2 Emissions (Tokio Marine Holdings and Major Subsidiaries)>

Core Theme 2 /Protecting the Earth<CO2 Emissions (Fiscal 2019 Results)>［ Tokio Marine Holdings and Major Subsidiaries］

Core Theme 1 /Providing Safety and Security

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.

(Tokio Marine & Nichido)) >>■Purchase of Tradable Green Power Certificates (Retirement of Emissions Credits)

we succeeded in cutting these emissions beyond targets at the Group level. In addition, we have

Tokio Marine Group is promoting the use of natural energy in Japan and overseas.

been expanding the coverage of the calculations for Scope 3 since fiscal 2015 in order to meet
expectations from society in terms of initiatives to create environmental value by companies.

Sustainability
Management

As a result of efforts to steadily reduce CO2 emissions at Group companies in Japan and overseas,

Tokio Marine & Nichido has been purchasing Tradable Green Power Certificates in the amount of
power generation. In addition, the Tradable Green Power Certificates purchased by the company are

and fixation (Tokio Marine Holdings and major subsidiaries) >>135

Sustainability
Library

approximately 1 million kWh annually continuously since 2002 through wind power and biomass

Sustainability Performance Data (CO2 emissions originating from energy sources and CO2 absorption

trading and the obligation to reduce total emissions of greenhouse gases pursuant to the OrdinanceFiscal 2019 CO 2 emissions by Tokio Marine Holdings and its major subsidiaries were 111,172 tons,

on Environmental Preservation to Secure the Health and Safety of Citizens of the Tokyo Metropolitan

which was a 4.4% decrease in emissions compared with the previous fiscal year. The effect of CO 2

Area (Environmental Preservation Ordinance).

status was achieved for the seventh year in succession for the Group overall (Japan and overseas).

U.S.-based Philadelphia Insurance Companies has purchased green power to account for 100% of its
electricity use over the year in its business activities and has achieved net zero emissions* since fiscal* Net zero emissions are achieved when the net of CO2 emissions and energy consumed equals zero.

■Initiatives toward Achieving Carbon Neutral Status through Mangrove Planting(CO2 Absorption through Mangroves)
Mangrove forests have an effect on theprevention and mitigation of global warming
by absorbing and fixing a significant volume
the Future of the Earth,” Tokio Marine Group
Project since 1999. As of March 31, 2020,

Electricity
and others
62,100 tons

project in nine countries, primarily in Asia.

Business traveland others
31,594 tons

4. Initiatives for Energy Conservation and the Reduction of Environmental
Footprint

Scope 1 Direct
Scope 2
Indirectapproximately 11,240 hectares of mangrove
forest have been planted through thisCO 2 fixation
and reduction
133,617 tons

CO2 absorption andfixation throughmangrove planting
130,000 tons

■Raising Employees’ Energy Conservation AwarenessResponding to the calls for energy conservation (in particular, the restraint of electricity consumption
during peak periods) following the Great East Japan Earthquake of March 2011, Group companies

Scope 3
Other

in Japan are implementing Summer & Winter Electricity-Saving Measures as an initiative to firmly
Use of natural energy
3,617 tons

establish electricity and energy conservation. Specifically, the companies are making continuous
use of items (OA equipment, copiers, etc.) around power outlets and thoroughly managing air

resource conservation. At the same time, Tokio Marine Group aims to achieve carbon neutral statusconditioning (such as setting temperatures in offices to 28°C in summer and 19°C in winter); andon a global basis, offsetting the CO 2 emissions generated by its business activities with CO 2 fixation(2) review employees’ work styles (such as encouraging early morning working hours and promoting
casual dress). Further, we are making efforts to curb CO2 emissions from energy usage, such as byexpanding our use of TV/Web conferencing systems and restricting air travel for business (which also

In addition, Tokio Marine & Nichido endorses COOL CHOICE, a national campaign that encourages all“smart choices” that contribute to countermeasures for global warming, including for Japan’s energy-

Sustainability
Management

reduces costs).

Core Theme 3 /Supporting People

efforts to (1) conserve energy in offices (reducing unneeded light fixtures, placing restrictions on
Each Group company strives to reduce the environmental footprint through energy conservation andCore Theme 2 /Protecting the Earthhas engaged in the Mangrove PlantingGas, gasoline
and others
17,478 tons

CO 2 emissions
111,172 tons

Core Theme 1 /Providing Safety and Security* Tokio Marine Holdings requested the Central Research Institute of Electric Power Industry (CRIEPI) to evaluate andcalculate the amount of CO2 absorption and fixation through mangrove trees and received the evaluation report.
Further, a third-party organization (Ernst & Young ShinNihon LLC) has been requested to implement the agreed-uponprocedures in compliance with Practical Guidelines in Specialized Fields 4400, Engagements to Perform Agreed-Upon
Procedures (The Japanese Institute of Certified Public Accountants) for part of the data used in the report. As a result,
Tokio Marine Group has deemed that the effects of CO2 absorption and fixation through mangrove planting have been
calculated properly.
* The coverage of calculations for Scope 3 (other indirect emissions) was expanded in fiscal 2015.

2013.

Governancefixation and reduction due to mangrove planting, etc., was 133,617 tons and the carbon neutralof CO 2. Under the concept of “Insurance for

Tokio Marine Group's
Sustainability

and reduction through means such as mangrove planting* and natural energy (green power).

being allotted to the reduction of emissions at target sites based on the system regarding emissions

saving and low-carbon products, services and behavior in order to attain the Japanese government’s
promoting activities to realize a low-carbon society.

136

Sustainability
Library

target of a 26% reduction in greenhouse gas emissions by 2030 compared with fiscal 2013. We are■ Initiatives to Reduce Paper Use

By making effective use of TV/Web conferencing, Tokio Marine & Nichido is reducing greenhouse

Tokio Marine Group’s volume of paper consumed in fiscal 2019 was 7,204 tons (Japan: 6,279 tons,

gases resulting from employee business travel and is striving to raise business processing

overseas: 925 tons), which marked a decrease of 5.2% on a year-on-year basis thanks to reduction

efficiency. Tokio Marine & Nichido has presently introduced and is actively utilizing more than 300

efforts in and outside Japan. In fiscal 2020, we are taking action under a target of reducing paper

teleconferencing systems at its business bases, and by doing so, is limiting the number of employee

volume in Japan by 1% from the previous fiscal year.
As a measure to curb paper consumption, Group companies are distributing mobile terminals(tablets, PCs) to employees as a measure to reform working styles while reducing paper consumption,

Tokio Marine Group’s companies are engaged in initiatives* that consider the environment andalong with promoting the paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures) whendisaster prevention in buildings and facilities, as appropriate for each structure.

applying for insurance on their tablet or other device, the use of paperless conferencing, using green• Facilities investment value related to energy conservation measures: 1,427 million yen (fiscal 2019,

procurement of stationery and office supplies, shifting forms and pamphlets to Web formats (i.e.,

Tokio Marine & Nichido)

promoting paperless use) and firmly establishing the use of double-sided copying and aggregate
printing.

Tokio Marine & Nichido's Nagoya Tokio Marine & Nichido Building, which was completed in 2013,■ Initiatives for Reducing the Environmental Footprint in the Value Chain

gives high consideration to the environment with features that include double-glazed window glass< Promoting Eco-Safe Driving and the use of recycled auto parts>and LED lighting throughout the entire building. This building has earned the S-rank, the highest
rank under the Comprehensive Assessment System for Building Environmental Efficiency (CASBEE)

From the perspective of creating a recycling-based society and reducing the burden on theenvironment (i.e., curbing CO 2 emissions from the manufacture of parts* ), Tokio Marine Group is

Nagoya, a building environmental performance evaluation system operated by Nagoya City.

calling on employees to engage in the Eco-Safe Driving program of The General Insurance Associationof Japan and is actively using recycled auto parts when repairing vehicles used by Group companies.

This building has secured the top-tier Platinum ranking under the DBJ Green Building Certification
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance are

Furthermore, in January 2015 Tokio Marine & Nichido was certified as an excellent Eco-Oriented

taking action in calling for the use of recycled auto parts and proposing the use of these parts toBusiness by Nagoya City due to voluntary and proactive efforts to be kind to the environment inindividual and corporate customers that have met with accidents.

its business activities. It also won the 22nd Aichi Machinami Architecture Award in recognition of• Number of instances of use of recycled auto parts (fiscal 2019, Tokio Marine & Nichido):

its contribution to the formation of a pleasant local environment, and in December 2015 won theabout 18,424 (a decrease of 12.1% compared with the previous year)

Outstanding Performance Award for Eco-Oriented Businesses certified by Nagoya City.
With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use ofrecycled parts. The company’s actions include distributing pamphlets to boost awareness of theachievements in reducing greenhouse gases in offices and won the Excellence Award in the Osaka

Recycled Parts Usage Promotion Campaign among agents and auto repair shops, as well as creating

Stop Global Warming Awards.

content for tablet devices to aid these businesses in easily explaining the merits of recycled parts tocustomers.

At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate
for each building or facility. As an example, Tokio Marine Centre (Singapore) has been actively
conditioning equipment and lighting fixtures, installation of water-saving equipment that reuses
rainwater and placement of greenery.

137

Sustainability
Library* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for abumper, 97.3 kg for a door, etc. (Source: Survey by The General Insurance Association of Japan))introducing environmentally conscious measures that include the installation of energy-saving air-Sustainability
Management

In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives andCore Theme 3 /Supporting People

System operated jointly by the Development Bank of Japan and Japan Real Estate Institute.

Core Theme 2 /Protecting the Earth* Upgrading to boilers, high-efficiency lighting fixtures (LED, etc.) and air conditioning, etc.

Core Theme 1 /Providing Safety and Security■Resource Conservation in Buildings and Facilities

Governancebusiness trips and reducing business travel expenses.

Tokio Marine Group's
Sustainability<Effective Use of TV/Web conferencing>with the global environment and that considers how to improve the environment. Everyone works

FY2018FY2019Total energy input (GJ)

783,048732,675

776,709

Water resource input (m3)602,169

570,832

632,203

Greenhouse gas emissions (t-CO2)

86,54382,20979,578Waste emissions (t)

2,072

2,248

2,285

independently and proactively toward the sustainable development of society.
*1 In 1996, the Ministry of the Environment formulated Eco-Action 21 to provide a wide range of small- and medium-sizedenterprises with easy strategies for becoming aware of their relation to the environment, establishing environmental targets andtaking environmental action on their own. The Ministry has continued to promote the program until the present day.
*2 Eco-Action 21 integrates the environmental management system, environmental performance assessments and environmental
report into one. Taking part in the Eco-Action 21 program paves the way for small- and medium-sized enterprises to undertake
independent and proactive initiatives related to environmental considerations and publish the results of these initiatives together as
an environmental action report.
*3 Business content: Established in 1986: (1) Business consulting for automobile maintenance shops, etc., (2) Technical guidance for
personnel engaged in automobile maintenance at motor distributors, and (3) Research, development and sale of software, ledgers
and equipment aimed at enhancing sophistication of automobile maintenanceNote: Figures for all environmental performance indicators are provided on a global basis.

Source: Ministry of the Environment website (in Japanese)(3) Economic Benefits of Environmental Conservation Initiatives (Tokio Marine & Nichido)(1) Environmental Conservation Cost (Tokio Marine & Nichido)
Environmental
costs

FY2017FY2018Environmental
performance indicator

FY2019

Expenses(million yen)

Investment(million yen)

Expenses(million yen)

Business area costs

234

232

874

516

571

403

Upstream/
downstream costs

0

25

0

27

0

28

Management
costs

0

22

0

42

0

19

R&D costs

0

87

0

88

0

105

Social contribution
activity costs

0

127

0

121

0

121

Environmental
remediation costs

0

0

0

0

0

0

234

495

874

794

571

676

Total

Cost reduction

Revenue

Total

206

206

244

0

0

0

206

206

244

Sustainability
Library

Investment(million yen)

FY2019(million yen)

Sustainability
Management

Expenses(million yen)

FY2018(million yen)Core Theme 3 /Supporting People

Investment(million yen)

FY2017(million yen)Core Theme 2 /Protecting the Earth■Environmental Accounting

Core Theme 1 /Providing Safety and Security

FY2017

Governance

Environmental
performance indicator

Through acquisition of certification and registration of Eco-Action 21* 2, all employees in all fieldsof business activity at Tokio Marine & Nichido Auto Support Center*3 act in a way that is in harmony

Tokio Marine Group's
Sustainability(2)Environmental Performance Indicators Related to Environmental Benefits (Tokio Marine Holdings)<Certification and Registration of Eco-Action 21 (Environmental Management System for
Small- and Medium-Sized Enterprises* 1)>138

Tokio Marine Group's
Sustainability

Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental health of our employees, the driving force
enabling us to continue as a company that provides safety and security to customers and is trusted

Governanceand chosen by customers, is a critical theme of the utmost priority. Each Tokio Marine Group company
has been making efforts to create an environment in which employees can work with enthusiasm byproviding both physical and mental health care for its employees.

1. Promoting Health and Productivity Management >>Tokio Marine Group views employee health as a critical management issue. For further
promoting health and productivity management, we created the Group Chief Wellness Officer(CWO) position and formulated the Tokio Marine Group Wellness Charter in April 2019. We intend
to instill health and productivity management more firmly on a Group-wide basis.
■Tokio Marine Group Wellness Charter
In order to instill Tokio Marine Group’s vision of and thinking behind health and productivity

External Evaluation >>management throughout Group companies in and outside Japan, we have formulated the Tokio

Each Tokio Marine Group company has been making efforts to create an environment in which

Marine Group Wellness Charter as health-related guidelines for employees. To disseminate the charter

employees can work with enthusiasm by providing both physical and mental health care for its

to Group companies overseas, we created both Japanese and English versions.

employees. These initiatives have been recognized by various external organizations.
❖ Relation between Written Content and SDGs
Relevant target

Contribution to thetarget achievement

Core Theme 3 /Supporting People

Relevant goalCore Theme 2 /Protecting the Earth

2. Health and Productivity Management / Occupational Health and Safety Initiatives andCore Theme 1 /Providing Safety and Security❖ Section Composition

8.8 Protect labour rights and promote safe and secure working environments for
all workers, including migrant workers, in particular women migrants, and those in All content in generalprecarious employment< Declaration of Health and Productivity Management >Tokio Marine Group regards employees as one of our most valuable assets and their health as a

Tokio Marine & Nichido, a major Tokio Marine Group company, is promoting an array of initiatives

critical management issue. We seek to ensure the physical and mental health of employees so that

under its Declaration of Health and Productivity Management, which states that employees represent

they can work enthusiastically with higher levels of satisfaction and motivation, support healththe most important driving force in becoming and continuing to grow as a “Good Company” chosen

promotion efforts of customers, local communities and society as a whole and help to resolve related

by customers, and that Tokio Marine & Nichido proactively seeks to maintain and promote thesocial issues. By doing so, we ultimately aim to achieve the Group’s sustainable growth.

physical and mental health of employees and their families.

139

Sustainability
Library■Tokio Marine Group’s Health and Productivity Management Vision

Sustainability
Management

1. Promoting Health and Productivity Management

Tokio Marine & Nichido, a major Tokio Marine Group company, has visualized and clarified the relationship between the Group’s Health and Productivity Management Vision and health-related
measures. In this way, the company is undertaking various health and productivity management measures while remaining keenly aware of management issues it seeks to resolve.

Indicators for employees’
awareness and behavior changes

Indicators for ultimate health-related targets

Management issues to beresolved throughhealth and productivity
management

Measures to enhance health literacy(Web-based learning tool: e-learning)(Electronic distribution ofhealth information newsletters)(Encouraging employees to take relevant
certification tests)

Measures to promote health

Measures topromote health(Encouraging employees to carry their own healthdeclaration card)(“Get Healthier” initiative: individual efforts)(“Get Healthier” initiative: organizational efforts)(Health Promotion Months)(Measures against secondhand smoke)

Health support for women(Cancer examinations for women)(Holding health promotion seminars for women)(Setting up a Mothers’ Room)Measures to prevent disease aggravation(Approach to supporting employees
at high risk of diseases)(Specific health guidance)(Support for stop-smoking efforts)(Anti-obesity program for younger employees)

Measures against overwork(Work style reform by department)(Interviews with industrial physicians)(Measures against overtime work, and systems of leave)

Mental health measures(Promoting line care efforts)(Interviews with new employees)(Measures for early detection and treatment)(Providing support to employees with a high stress level)(Supporting return to work and preventing relapse)

Measures related to satisfaction and work
engagement levels(Promoting teleworking, etc.)(Providing healthy and nutritionallybalanced lunch menus)(Setting up a counseling desk and holding seminars)(Encouraging employees to take paid leave)(Rate of employees withphysical exercise
habit-related risk)(Rate of employees with dietary
habit-related risk)(Rate of employees withsleeping habit-related risk)(Smoking rate)(Rate of employees maintaining
appropriate BMI)

Improving medical
treatment status(Rate of employees
continuously receiving
treatment)(Rate of employees notreceiving treatment)

Increasing the rates of
employees receiving
various health checkups
and examinations(Rate of employees receiving
periodic health checkups andcheckups for lifestyle-relateddiseases)(Rate of employees receiving
cancer examinations)(Rate of female employees
receiving cancer examinations)(Rate of employees receiving
secondary examinations)

Maintaining andpromoting physicalhealth(Rate of anomalies inhealth checkups)(Rate of employees at high riskof diseases)(Subjective views of own health)

Improving absenteeism(absence rate and rate of
employees on leave)

Check by attribute (gender, age,position, department, etc.)

Maintaining andpromotingmental health(Number of employeeswith a high stress level)(Number of workplaces
with a high stress level)(Job satisfaction levels)

Improving individuals’
work engagement

Check by attribute (gender, age,position, department, etc.)

Improving working
conditions(Number of employees
working long hours)(Paid leave taken)

Increasing awarenessand efforts forwork style reform

Organization
Improvingorganization’s
vibrancy level(Results of employeequestionnaires onwork style reform)(Number of workplaces utilizing
teleworking, etc.)(Total overtime hours)

Social value
Regards employees as oneof its most valuable assets
and ensures the physicaland mental health of
employees and theirfamilies so that they canwork enthusiasticallyContributing to theresolution of issues in local
communities and society;Supporting health andproductivity managementof corporate customers andagentsHigher employee
satisfaction andmotivation

More active roles ofwomen

Corporate value

Organizational
vitalization

Achieving sustainablegrowth through higher
market value and brandvalue

Higher productivity* The chart shows a simplified view of the relationship between each
item of health investment (measure) and investment effects for easeof understanding.

140

Sustainability
Library

Group-wide implementation (through interaction between Group companies in Japan and those overseas)

Sustainability
Management

Measures to realize a better working life

(Collaboration among employees, their superiors,
industrial health staff and external organizations)Improving lifestyle
habits

Improving presenteeism

Check by attribute (gender, age,position, department, etc.)

Core Theme 3 /Supporting People

Measures to help employees balance workwith medical treatment(Questions in employee
attitude surveys)

Core Theme 2 /Protecting the Earth

Measures to prevent
lifestyle-related diseases

Measures for early detection(Periodic health checkups and checkups forlifestyle-related diseases)(Cancer examinations)(Encouraging employees to receive secondary
examinations)Individual
Enhancing healthliteracyCore Theme 1 /Providing Safety and Security

Measures toenhancehealth literacy

Tokio Marine Group Wellness Charter and
Declaration of Health and Productivity Management

Effects of health investment

Governance

Health investment(measures)

Tokio Marine Group's
Sustainability■Relationship between Tokio Marine Group’s Health and Productivity Management Vision and Health-Related Measures2. Health and Productivity Management / Occupational Health and Safety
Initiatives and External Evaluation

Overseen by the Group CEO, our efforts to promote health and productivity management are ledby the Group Chief Wellness Officer (CWO), who is also the Group Chief Human Resources Officer■ Legal Compliancecollaborative health promotion efforts jointly with the Health Insurance Association.

The Industrial Safety and Health Act, Health Promotion Act and other relevant laws and regulations
form the basis of all our initiatives in this area. We comply with these laws and regulations inevery aspect, from conducting periodic health checkups and stress checks to protecting personalacross Japan, Tokio Marine & Nichido has established a system of collaboration between industrial

information.

health staff (including industrial physicians and public health nurses) stationed at 46 locations
nationwide and key persons appointed in each workplace respectively for human resources skills

Each Group company has established an industrial safety and health management framework indevelopment and health promotion. Using this Tokio Marine & Nichido’s effort as a benchmark, we

accordance with the Industrial Safety and Health Act to fulfill its obligation to ensure the appropriate

are implementing a similar system in other Group companies in a phased manner.

consideration of safety. Specifically, Group companies appoint an industrial physician and healthofficer and set up a health committee at each domestic business site with more than 50 employees.
The committee, composed of an industrial physician, health officer, persons in charge of healthmanagement and persons selected from the employee labor union, meets once per month to
the workplace environment as well as measures for preventing health disorders, including thoseresulting from overwork.
■ Defining Priority Areas for Efforts to Ensure Employee Health
For its efforts to ensure employee health, as described in the Tokio Marine Group’s Health andon “Data Health” plans created in collaboration with the Health Insurance Association as well as theresults of analysis of health checkup and various other health-related data.
<Measures to Enhance Health Literacy>
We regard health literacy as a basis of health actions and work to raise the level of health literacy
willingly learn about health measures and voluntarily make health promotion efforts.
<Measures to Promote Health>Sustainability
Management

among employees so that they become mindful of their own health and that of people around them,Core Theme 3 /Supporting People

Productivity Management Vision, Tokio Marine & Nichido has defined four priority measures basedCore Theme 2 /Protecting the Earthdeliberate on measures for physical and mental health maintenance and promotion and improving

Core Theme 1 /Providing Safety and Security

Additionally, with the aim of extending efforts to ensure employee health to all employees working

Governance(CHRO), and the Wellness Promotion Team set up within Tokio Marine Holdings. We are also making

Tokio Marine Group's
Sustainability■Promotion Structure

We believe ongoing efforts by employees themselves are essential in maintaining and promoting
their efforts, providing necessary tools and encouraging individual and organizational efforts.

141

Sustainability
Library

their health. We strive to enhance the health of all employees by implementing measures to support

< “Get Healthier” Initiative>

and his or her life after retirement. As an effort to prevent the onset and aggravation of lifestyle-[Applicable priority measures]

related diseases, we proactively provide support by industrial health staff as necessary based on the

Measures to enhance health literacy; Measures to promote healthresults of health checkups.

[Details]
This is an all-participation health promotion initiative designed to enable all employees to maintainand promote their health. As part of this initiative, we have been holding the Health Promotion Months

In order to ensure the physical and mental health of employees, attention needs to be paid not only

campaign in every October and November for 30 years since 1990. We have also been working toto the health status of individuals but also to factors affecting it, such as the workplace environment

increase the rate of participation and achieve better effects in improving lifestyle habits by making

and their attitude toward work. We implement mental health measures led by supervisors in eachadjustments to how we conduct the initiative. Adjustments to date include providing menus of

workplace and industrial health staff and help employees balance work with medical treatment so as

activities (“My Challenge” and “Our Challenge” programs) to support individual and workplace efforts,

to enable them to work with vitality and with a higher level of work engagement and lead a fulfilling

respectively. We have also appointed health promotion key persons in each workplace, introduced alife.

web-based version and established a President’s Award program. In fiscal 2020, we started providing acourse to learn lifestyle habits suited for the times of COVID-19.
In addition, we have been evaluating our health measures by analyzing the improvement statusof employee health, stress levels and lifestyle habits as well as effects on productivity and work

Company’s health measures along with employees’ efforts
Measures to enhance
health literacy

Measures topromote healthengagement. As a result, we have confirmed that participation in the “Get Healthier” initiative has

Avoid future health risks and reduce rate ofpeople with tendency toward these diseases

Measures to realize abetter working life

Provide various learning tools“Get Healthier” initiative

Conduct health checkups(examinations)

Mental health measures

Encourage employees to takerelevant certification tests

Health Promotion Months

Measures to prevent
disease aggravation

Help employees balance workwith medical treatment

Health support for womenSpecific health guidance

Measures against
secondhand smoke

Follow-up after health checkups

led to a reduction in risks related to obesity, physical exercise habits and physical activities, and that
offices and branches participating in the “Our Challenge” program show lower productivity loss (orloss resulting from presenteeism). The results have also revealed that employees participating in the“Get Healthier” initiative show a higher level of work engagement, which is less likely to decline in thefollowing year. Accordingly, we will continue to undertake the initiative while striving to increase theparticipation rate.

Work engagement<Measures for Employees at High Risk of Lifestyle-Related Diseases>

Core Theme 3 /Supporting People

Individual and organizational efforts forhealth maintenance and promotion

Measures to prevent lifestyle-related diseases

Core Theme 2 /Protecting the Earth“Good Company”

Core Theme 1 /Providing Safety and Security<Measures to Realize a Better Working Life>

Governance■ Examples of Major Health Measures

A lifestyle-related disease is a health issue that greatly affects both the current life of an employee

Tokio Marine Group's
Sustainability<Measures to Prevent Lifestyle-Related Diseases>[Applicable priority measures]
Measures to prevent lifestyle-related diseases[Details]

Compliance with the Industrial Safety and Health Act and other relevant laws
Hold meetings of the Health Committee, encourage acquisition of health officer qualification,
prevent overwork, promote reform of working styles, protect personal information, etc.

We determine how and to whom we provide support using blood pressure and blood sugar levelindicators as selection criteria. We conduct an interview by an industrial physician with all applicable

Sustainability
Management

Support stop-smoking efforts

employees and encourage appropriate medical treatment and behavior change by recommending
public health nurses. We follow through until there is an improvement in their data. As a result of
these efforts, over 70% of the applicable employees have shown lower blood pressures.

142

Sustainability
Library

medical consultation, collaborating with their primary doctors and providing health guidance byindividual notices of an upcoming health checkup and e-mail messages as a means to encourage

the previous year. To prevent aggravation and suppress an increase in the number of employees

female employees to receive examinations for breast and uterine cancers. In an effort to increase theirdeveloping higher blood pressures, our public health nurses are providing health guidance andmotivation to receive the screening, we include in these notices various data, such as the prevalencedisseminating related information via e-mail to employees with level-I high blood pressure.

and mortality of these cancers; the cure rate following early detection; screening rate by age group;
and Q&As about cancer examinations.

Through these measures, the rate of employees at high risk of diseases has declined over the past
With a view to enhancing employees’ literacy for health disorders specific to women, we electronically

employees at high risk of diseases and preventing an increase in the number of such employees.

distribute health newsletters specialized in health maintenance and promotion for women. By
sending these newsletters and other related information to all employees, we intend to communicate<Anti-Obesity Program for Younger Employees>

and facilitate an understanding of our health support measures for female employees in the hope

[Applicable priority measures]that they provide an opportunity for employees to think about the health of women around them,

Measures to prevent lifestyle-related diseases

including families and colleagues.

[Details]
As an additional measure, Tokio Marine & Nichido set up a Mothers’ Room within its head office wherebody-mass index (BMI) of 25 or higher) to reduce weight to a desirable level. Over the course of themany female employees are working. It is a space used by female employees for lactation or resting

program, participants work to change their lifestyle habits, including diet and physical exercise, towhen they are not feeling well because of a hormonal imbalance. It has been well received by them

reduce weight and counter metabolic syndrome. Some 90% of the participants have completed theas a comfortable space, and it also fulfills the need to return to work early after giving child birth.

program, while about 70% have lost weight. The rate of obesity among younger employees has also
been on the decrease. Another confirmed outcome is that the participants show lower risks of high<Mental Health Care>

blood pressure, fats and blood sugar levels and better eating habits than non-participants.

[Applicable priority measures]Core Theme 2 /Protecting the EarthThis is a three-month program to help younger employees (below the age of 40 and showing aCore Theme 1 /Providing Safety and Security

three years. We aim for further improvement by continuing efforts both in terms of supporting

GovernanceRegarding the examples of providing a variety of information, we send internal notifications,

showing high blood pressure (levels II and III in some guidelines) did not apply to these levels in

Tokio Marine Group's
Sustainability

Moreover, the results of multi-year analysis on health checkup data revealed that 50% of employees

Measures to realize a better working life
eating habits, the ratio of those showing higher productivity (or lower presenteeism) is meaningfully

Each Tokio Marine Group company actively promotes mental health measures as we recognize thehigh. The implication is that better lifestyle habits are linked to weight loss and higher productivity.

importance of pursuing the maintenance and improvement of employees’ mental health in terms of

We will continue to implement the program while verifying its positive effects.

corporate management.

<Health Support for Women>

Tokio Marine & Nichido has established the Basic Policy on Mental Health Measures. Under this policy,[Applicable priority measures]

supervisors at the workplace and industrial health staff collaborate to proactively implement various

Measures to promote health; Measures to enhance health literacy

measures. These include efforts to maintain sound mental health, measures to encourage early[Details]

detection and treatment as well as measures to care for employees with mental health issues.

Sustainability
Management[Details]

Core Theme 3 /Supporting People

Additionally, we have found that, among employees who have shown improved neutral fat levels or

Our measures to support the health of female employees include holding seminars and providing
Specific efforts include setting up a mental health counseling desk and using stress checks tomanagement of working women was held with the participation of all employees via our corporate

promote self-care and analyze issues at an organizational level in order to maintain a good workplacesatellite network (CSN).

environment. Going a step beyond line care efforts in the workplace, the company has established143

Sustainability
Librarya variety of information. In fiscal 2019, a seminar by an outside lecturer specialized in healthearly support using a multi-faceted approach involving public health nurses, persons in charge ofthe company has been included in the “Case Study Collection of Corporate Dietary Education Giving

human resources and other relevant parties.

Consideration to Employee Health” compiled by the Ministry of Agriculture, Forestry and Fisheries.

Since 2012, the company has also been making efforts to spread the concept of work engagement,

As proactive measures to prevent the spread of COVID-19 at its employee cafeteria, the company

which is considered a primordial prevention measure for mental illnesses. As we have confirmed

has installed bottles of hand sanitizers, reduced the number of seats to maintain social distancing,through analysis a link between worsening mental health and absenteeism, we will continue toencouraged shorter stays and provided takeout menus.
Sustainability Performance Data (Percentage of employees who received health checks, industrial
accidents, etc.)(Reference) Tokio Marine & Nichido’s Fiscal 2019 Health and Productivity Management and Health
Maintenance Policy and Core Measures >>For employees working in the claims service departments, the company has also launched a mind
care program to enable them to always maintain good mental health conditions as professionals
when facing customers who have encountered an accident or disaster.
<Creating a Comfortable Workplace Environment>Core Theme 1 /Providing Safety and Security

implement the plan-do-check-act (PDCA) cycle and help employees work with enthusiasm.

Governancethe Healthy Food and Food Environment Certification Program. In recognition of these initiatives,

Tokio Marine Group's
Sustainability

a system for new employees, in particular, to check their health conditions periodically and provide[Applicable priority measures]Core Theme 2 /Protecting the Earth

Measures to realize a better working life
[Details]
Tokio Marine Group is not only satisfying various standards stipulated under laws and regulations
related to the workplace environment but also promoting the creation of a comfortable workplaceenvironment that takes into consideration lighting, noise, ventilation, temperature, humidity andother ergonomic aspects. At the same time, we are working to prevent health problems caused

Core Theme 3 /Supporting People

by sedentary work by installing stand-up meeting spaces and other office facilities to increase theamount of physical activity and encouraging employees to have a break standing up.
<Provision of a Healthy and Nutritionally Balanced Lunch Menus at Head Office Employee
Cafeteria>[Applicable priority measures]

Sustainability
Management

Measures to realize a better working life
[Details]
Tokio Marine & Nichido offers healthy and nutritionally balanced lunch menus at its head office
employee cafeteria. These include a TABLE FOR TWO menu to donate a part of its price to school meal
programs in developing countries; a Menu for Supporting Disaster-affected Areas to also donate a

Sustainability
Library

part of its sales to areas affected by the 2011 Great East Japan Earthquake; and a Sustainable Menu
using safe and quality food that have the Global Good Agricultural Practices (G.A.P.) certification. The
cafeteria has received the highest three-star SmartMeal rating in the food service category under144

the results of health checkups, stress checks and employee questionnaires, Tokio Marine & Nichido

This KPI improved in fiscal 2018 as a result of the continuous implementation of health measures.

defines key performance indicators (KPIs) for its entire health and productivity management efforts

Another attributing factor is that fiscal 2018 was the year during which the company announced and(e.g., improvement of presenteeism), intermediary KPIs (e.g., rate of anomalies in healthy checkups)

communicated to employees its Declaration of Health and Productivity Management, distributed

and indicators for awareness and behavior changes (e.g., improvement in lifestyle habits and rates ofa “Get Healthier” challenge card (a card carried by each employee showing his or her own healthemployees receiving health checkups and other examinations) linked to these intermediary KPIs anddeclaration) and conducted or launched health-related e-learning and other programs. These arerespective targets.

believed to have raised employees’ health awareness and led to an improvement in presenteeism.

The company monitors the trends of KPIs for individual measures, verifies the effectiveness ofeach measure and works for improvement while rotating the PDCA cycle. As for its entire healthand productivity management efforts, the company also rotates the PDCA cycle by continuously
evaluating and analyzing the corresponding KPIs, reviewing the conditions by attribute (gender, age,

KPI

Fiscal 2016

Fiscal 2017

Fiscal 2018

Presenteeism

1–0.25%+0.25%* Rate of increase/decrease using fiscal 2016 as the baseline at 1, with “+” representing an improvement* Using the World Health Organization’s Health and Work Performance Questionnaire (WHO-HPQ)

department, position, geographical area, etc.) and checking if there are health issues for which newCore Theme 1 /Providing Safety and Security[Presenteeism]

Governance<Example Verification Results for KPIs for Entire Health and Productivity Management Efforts>

While discussing with management the analysis results of various health-related data, including

Tokio Marine Group's
Sustainability■ Evaluation and Improvement of Health and Productivity Management Initiatives (PDCA)

measures should be considered.

a framework to evaluate its initiatives to enhance its corporate value in a sustainable manner, the[Work Engagement]

company also verifies the impact on external evaluation on a continuous basis.

This KPI had originally been at a higher level compared with the national and industry averages. It
has remained high due to the continuous implementation of measures to realize a better work life,
including work engagement seminars and work style reform. The company intends to maintain the

KPI

Fiscal 2016

Fiscal 2017

Fiscal 2018

Work engagement1+0.74%+0.37%* Rate of increase/decrease using fiscal 2016 as the baseline at 1, with “+” representing an improvement* Using the units of measurement recommended in the New Simplified Set of Occupational Stress Survey Questions

and rate of employees on leave) and the organization’s vibrancy level. As these KPIs relate to a range
of factors, the company will continue to work for improvement by monitoring changes in these KPIs

Sustainability
Management

Other KPIs for the entire health and productivity management efforts are absenteeism (absence rate

Core Theme 3 /Supporting People

level and will work for further improvement.

Core Theme 2 /Protecting the Earth

Toward realizing Tokio Marine Group’s Health and Productivity Management Vision, which serves as

and analyzing related factors.
Sustainability
Library145

& Productivity Management Outstanding Organizations Recognition ProgramHigh rankings have been maintained in company popularity sur veys among job-seeking

As a result of these initiatives, Tokio Marine Holdings was selected as a “2020 Health & Productivity

undergraduates conducted by Mynavi Corporation and Nikkei Inc. since being selected for the first

Stock” co-sponsored by METI and the Tokyo Stock Exchange for its outstanding health andtime as a Health & Productivity Stock.)productivity management for the fifth consecutive year since 2016.

• Identifying changes in the number of corporate customers to which Tokio Marine Group has
At the same time, many Tokio Marine Group companies were recognized under METI’s 2020 Certified

an increase in the number of corporate customers being recognized under the Certified Health

Health & Productivity Management Outstanding Organizations Recognition Program. In the large& Productivity Management Outstanding Organizations Recognition Program sponsored by theenterprise category, Tokio Marine Holdings, Tokio Marine & Nichido and Tokio Marine & Nichido Life

Ministry of Economy, Trade and Industry (METI).)

were selected for the fourth consecutive year; Tokio Marine & Nichido Systems and Tokio Marine& Nichido Medical Service for the third consecutive year; Tokio Marine & Nichido Risk Consulting

Building a Society Based on Health and Longevity to Ensure Peace of Mind (in Support of Customer’s

for the second consecutive year; and Nisshin Fire & Marine Insurance, Tokio Marine Assistance and

Health and Productivity Management) >>Tokio Marine & Nichido Outsourcing Management for the first time. Of these, Tokio Marine Holdings,
Tokio Marine & Nichido, Tokio Marine & Nichido Life, Tokio Marine & Nichido Medical Service, Tokio

Health issues change constantly in line with changes in the social environment and accompanying

Marine & Nichido Systems and Tokio Marine & Nichido Risk Consulting were in the top 500 group andchanges in the workplace environment. In recent years, in response to a reform of work styles ofcertified as “White 500” companies.

Core Theme 1 /Providing Safety and Security

provided support in health and productivity management (Results of verification: There has been

Governance■ Selected as Health & Productivity Stock and Recognized under METI’s 2019 Certified Health• Evaluating the impact of career choice popularity rankings on recruitment (Results of verification:

Tokio Marine Group's
Sustainability<Example Verification Results for External Evaluation>

women, we have been providing finely tuned support to health-related issues specific to women by
In the small- to medium-sized enterprise category, the program recognized E. design Insurance,
Tokio Marine Millea SAST Insurance, Tokio Marine & Nichido Partners Tohoku, Tokio Marine & Nichido
As another measure to support the health promotion efforts of employees, we operate sports

Partners East, Tokio Marine & Nichido Partners TOKIO, Tokio Marine & Nichido Partners Tokai Hokuriku,

facilities, including a sports field and gymnasium, in which we have invested some 360 million

Tokio Marine & Nichido Partners Kansai, Tokio Marine & Nichido Partners Chugoku Shikoku, Tokioyen. We also offer a variety of welfare systems, including welfare programs that provide a menu ofMarine & Nichido Partners Kyushu, Tokio Marine & Nichido Anshin Consulting and MMC Insurance

activities to encourage the use of fitness clubs. These are believed to have had a positive impact on

Services.
Efforts to ensure the physical and mental healthIn the future as well, we will anticipate an impact of these changes on employee health and supportof employees and their families, enhance

work styles with higher productivity from the health aspect by preventing health issues fromhealth literacy and voluntarily and continuously

becoming prevalent.

maintain health are becoming increasingly
employee productivity and make the company’s
products and services an attractive option for customers. We will use this selection as motivation towork to enhance the health of employees and strengthen our support to corporate customers as well
as further expand and develop health and productivity management.

Health and Productivity Management) >>146

Sustainability
Library

Building a Society Based on Health and Longevity to Ensure Peace of Mind (in Support of Customer’s

Sustainability
Management

impor tant as they form the foundation ofCore Theme 3 /Supporting People

the effectiveness of individual health and productivity management measures.

Core Theme 2 /Protecting the Earthleveraging our workplace-based industrial health system.

Tokio Marine Group's
Sustainability

Developing and Utilizing Diverse Human Resources
Tokio Marine Group’s philosophy on human resources has been positioned as “Tokio Marine Group2. Development of Human Resources >>human resources, both in Japan and overseas, toward the realization of a global insurance group.

Tokio Marine Group considers its employees to be its most valuable assets and is aiming to

The Group’s overall human resources development and utilization are managed by the Group Chiefenhance the growth of each employee and boost the collective capabilities of the organization

Human Resources Officer (CHRO), while the Board of Directors and Management Meeting of eachthrough comprehensive employee training centered on on-the-job training (OJT) and ongoingGroup company monitor the individual implementation status.

support for self-development.

3. Utilizing Diverse Human Resources >>Our people are the most important asset of our Group and a key driver of our Good

Tokio Marine Group promotes diversity and inclusion throughout the Group by progressively

Company vision.

moving forward in encouraging female employees to take active roles and creating a workplacein which older employees with a wealth of knowledge and experience can take active roles as

We aim to attract and retain the best talent in every aspect of our business to ensure wewell as promoting the employment of persons with disabilities.

deliver safety and security to our customers and their communities.

4. Reform of Working Styles >>opportunities for career development and ongoing personal growth.

Given changes in family and community environments surrounding employees, Tokio Marine
Group has been striving to reform working styles with the aim of driving sustainable growth of

hard to create a business environment where we can achieve our full potential as wethe company and employees and fostering a corporate culture in which employees respect eachcontinue our endless journey to be a Good Company.

other’s diverse values.

❖Relation between Written Content and SDGs

❖Section Composition

Relevant goal

1. Fair Personnel System and Management >>Relevant target

Cotribution to the target achivement

enables each and every employee to demonstrate his or her creative potential” and to enhance
employee motivation through a fair personnel system and management.

147

Sustainability
Library

8.5 Achieve full and productive employment and decent
All content inwork for all women and men, including for young people
and persons with disabilities, and equal pay for work of equal generalvalue

Sustainability
Management

5.1 End all forms of discrimination against all women and girls
everywhere
5.5 Ensure women’s full and effective participation and equal
Utilizing Diverse Human Resources
opportunities for leadership at all levels of decision-making ineconomic life

Tokio Marine Group aims to “continuously build an open and dynamic corporate culture that

Core Theme 3 /Supporting People

Our people embody diversity and we value inclusion as a truly global company. We work

Core Theme 2 /Protecting the EarthOur people bring passion and a challenging spirit to their endeavors and we provide themCore Theme 1 /Providing Safety and Security

Tokio Marine Group - Our People

Governance– Our People.” Based on this philosophy, we are working on the strategic development of diverse

2. Development of Human Resources

Tokio Marine Group aims to enhance employee satisfaction and motivation through a fair personnel

The power of our people is the driving force for realizing our vision, “To Be a Good Company.” Thesystem and management. The Group also endeavors to realize a corporate culture in which all

Tokio Marine Group Spirit has been built up by overcoming numerous adversities and constantly

employees respect human rights through various initiatives such as human rights training.

taking on challenges since our earliest days that focus on the five areas of taking on challenges,

Tokio Marine Group's
Sustainability

1. Fair Personnel System and Management

openness and dynamism, customer orientation, social contribution (contribute to society and people)
starting point for individual ideas and the source of human resources with a high sense of purpose

fair personnel system. Moreover, we respond to changes in the environment and ensure appropriate

who boldly take on challenges. In addition, based on the Tokio Marine Group Spirit, we have fostered

management of personnel and labor risks. Through these initiatives, we strive to increase productivity

over many years a nurturing culture in which both the person doing the guiding and the person

and corporate value.

being guided grow and develop. We are working to spread and pass down this nurturing culture to
the entire Group with the aim of having our Group companies around the world work together on

The environment surrounding Tokio Marine Group, in particular, has been undergoing rapid changes,

the development of human resources.

including technological advancements, globalization and demographic shifts. Consequently, it has
become increasingly important to accurately capture these highly uncertain changes in the external■Aiming to be the Most Successful Company in Japan Where People Can Grow and Develop

environment and reflect them in corporate management. As a system to stably secure management

For Tokio Marine Group, people and the trust built up by those people are the source of all our

personnel with high levels of expertise and management capability to respond to such significant

competitiveness, and thus human resources development is an extremely important theme. Eachchanges on a global basis, Tokio Marine Holdings introduced a new personnel system in April 2019.

Tokio Marine Group company is building skill development programs and personnel systems
appropriate for the characteristics of their respective businesses based on the Tokio Marine Group
Spirit. As an example, Tokio Marine & Nichido aims to be the most successful company in Japan where■Raising Employee Satisfaction Levels

people can grow and develop in order to become a company which provides customers with a sense

Tokio Marine Group has created a group-wide platform for the implementation of a Group employee

of security, is selected by customers and constantly grows, as stated in its mid-term business plan. We

attitude survey once each year. In fiscal 2019, the survey was given to 5,220 employees in 15

are also creating a framework within our corporate systems that supports self-help in order to meetcompanies with individual companies such as Tokio Marine & Nichido and Tokio Marine & Nichido

the idea that each employee has the desire to grow.

throughout the Group, we are aiming to further boost employee satisfaction by reflecting opinions

Specifically, Tokio Marine & Nichido regularly conducts interviews between supervisors and theirof employees regularly gathered by each company in general management and personnel measuressubordinates so that each employee can realize his or her own career vision. In the interviews,

and by providing feedback related to organizational management.

employees share what they want to become and their strengths and weaknesses, and challenging

Sustainability Performance Data (Employee attitude survey) >>roles are assigned that lead to the growth of respective subordinates. The year-round dialogue
between supervisors and subordinates concerning on-the-job training (OJT), off-the-job training(Off-JT) and planned self-development efforts seeks to enhance each employee’s competencies (inIn Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faithbehavior and thinking).

negotiations and discussions with labor unions on a wide range of topics, from payroll, personnel
systems and occupational health and safety to management policies, to achieve sound corporate

In addition to a wide range of correspondence-based training activities, including Rank-Specificgrowth and maintain and improve various working conditions of union members.

Training, Optional Training, Specialization Training and e-Learning services, Tokio Marine & Nichido
actively sends young employees to short-term overseas training programs and to business schools
and law schools in Japan and abroad, universities in non-English-speaking countries and otherUtilizing AI Technology for Recruiting and Hiring(PDF/347KB)

institutions to develop personnel who possess a broad perspective, international sensibilities and ahigh degree of specialized knowledge.

148

Sustainability
Library

Sustainability Performance Data (Labor union participation rate) >>Utilizing People Analytics for its strategic work force planning(PDF/347KB)

Sustainability
Management■Sound Labor-Management Relations

Core Theme 3 /Supporting People

Life conducting the same initiatives. Although employee satisfaction levels were high on the wholeCore Theme 2 /Protecting the Earth

Sustainability Performance Data (Number of employees, basic employee data, etc.) >>Core Theme 1 /Providing Safety and Security

and a global perspective. This spirit has been passed down over the generations and even now is the

Tokio Marine Group works to enhance employees’ job satisfaction and motivation mainly through aGovernance■Enhancing Productivity and Corporate Value3. Utilizing Diverse Human Resources
Tokio Marine Group believes it essential that motivated and capable employees who possess adiverse sense of values should exert their capabilities to the full extent, regardless of gender, age,
it provides to customers worldwide. Specific initiatives pertaining to the promotion of diversity
and inclusion group-wide include encouraging female employees to take active roles, creating aworkplace in which older employees with a wealth of knowledge and experience can take active

Diversity Policy
Tokio Marine Group believes the power of its people is the driving force for realizing its
vision of becoming a “Good Company.” For the insurance business, which is said to be a

Sustainability Performance Data (Employee training) >>“people’s business,” the people involved and the trust created by those people are the sourceof our competitive advantage. We will promote diversity on a global basis to maximize■Job Request System

the potential and facilitate the active participation of some 40,000 employees worldwide

Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize theiradvantage.

building their careers and to help strengthen the independence of employees based on choice

Tokio Marine & Nichido Diversity and Inclusion Promotion Systemand self-responsibility. It is a key personnel system for maintaining and expanding the energy of
employees by allowing them to apply for jobs they want to try. In particular, locally based employees
in jobs not subject to relocation can take on the challenge of a new job in a different location, orCore Theme 3 /Supporting People

continue working after changing localities due to reasons such as marriage or a spouse’s relocation,
by applying through the Job Request System (U-turn and I-turn transfers*).
In addition to the Job Request System, the company offers employees the opportunity to declaretheir wishes regarding job transfers and future career visions from the perspective of putting theright people in the right jobs based on their career visions and transfer wishes.

I-turn transfers

An application type transfer in which employees in jobs not subject to relocation can continue working
after changing localities due to reasons such as marriage or a parent’s or spouse’s relocation. Employees
are able to relocate while maintaining their position in the company at the same level of compensation.

Sustainability
Library

An application type transfer in which employees in jobs not subject to relocation can take on thechallenge of new jobs outside the traditional framework with a temporary relocation on the condition
that they must return to their original localities

Sustainability
Management*U-turn and I-turnU-turn transfersCore Theme 2 /Protecting the Earthregardless of gender, age, nationality or disability, and strengthen our competitive

own career vision. The company has introduced the Job Request System to support employees inCore Theme 1 /Providing Safety and Security

roles and promoting the employment of persons with disabilities.

Governancenationality, disability or other attributes, to improve the quality of the products and services that

Tokio Marine Group's
Sustainability

Human Resources Development Cycle (Tokio Marine & Nichido)*Not all employee relocation requests are approved.

Sustainability Performance Data (Job Request System) >>149

of “Tokio Marine Group will continue to build an open

and inclusion is synonymous with its growth strategy,

and dynamic corporate culture that enables each andand the Group CEO has been stressing the importanceevery employee to demonstrate his or her creativeof such efforts at various meetings and seminars via

potential,” ever y company in the Group respec ts

a top management message. With the Diversity &human rights and encourages diversity in gender, age,

Inclusion Promotion Team established within the Humannationality and other aspects. The Group also welcomes individuals with diverse values to bring themResources Department taking the lead, we are also accelerating our initiatives to promote the active

together to achieve even greater results.

engagement of female employees. At Tokio Marine Group consolidated companies in Japan, we aim
to provide customers with products and services that achieve even greater customer satisfaction by
Corporate Philosophy. For this purpose, we provide a variety of opportunities to every female

Industry (METI). For this award, METI selects and commends “companies that have raised corporate

employee at each Group company for autonomously building their careers and empowering themvalue through diversity-oriented management.” Tokio Marine & Nichido earned this award basedin an even wider range of fields. In fiscal 2019, we launched Tokio Marine Group Women's Careeron high regard for its efforts such as enabling numerous women to continually take active roles by

College (TWCC), an internal program for female employees of Tokio Marine Group companies in

helping protect motherhood, enhancing systems for supporting child rearing and transforming theJapan. It provides the opportunity for willing and aspiring participants to think about and increase

overall roles of employees, and for promoting the employment of persons with disabilities whileawareness of their own careers as they motivate each other and get an insight into diserve values andraising consciousness of the principle of normalization.

philosophies.

As an example, we have held the TOKIO MARINE GROUP DIVERSITY & INCLUSION FORUM for three

Tokio Marine Holdings was selected four times as a “Nadeshiko Brand” in fiscal 2013, fiscal 2015, fiscal

consecutive years since 2017 with the theme “unconscious bias” aimed at fostering a corporate2017 and fiscal 2018 in recognition of group-wide efforts to empower women and performance

culture that can draw out the potential of diverse personnel to the greatest extent possible andin terms of results. Further, the president announced his Declaration of Action ("Male Leaders forfurther promoting diversity and inclusion. In fiscal 2019, roughly 100 people took part in the forum

Acceleration of the Active Participation of Women who Shine") as well as the vision of the 30% Club

from Tokio Marine Group companies. Going forward, Tokio Marine Group will continue to implement

Japan established in May 2019.

various initiatives that lead to diversity and inclusion promotion.
Tokio Marine & Nichido Career Service and Tokio Marine & Nichido Risk Consulting were grantedCore Theme 3 /Supporting People

further empowering and promoting the growth of female employees in keeping with the Group’s

Diversity Management Selection 100, an award sponsored by the Ministry of Economy, Trade andCore Theme 2 /Protecting the EarthAs an example of accomplishments in promoting diversity, Tokio Marine & Nichido earned theCore Theme 1 /Providing Safety and Security

Tokio Marine Group regards the promotion of diversity

Governance■ Empowering Female Employees

Based on the Tokio Marine Group Corporate Philosophy

Tokio Marine Group's
Sustainability■ Promoting Diversity and Inclusion“Eruboshi” certification by the Minister of Health, Labour and Welfare in April 2016 and January
participation of women. The certification has three stages depending on the number of assessment
items fulfilled and both companies received the top certification.

Sustainability
Management

2017, respectively, as outstanding companies in terms of conditions related to promoting the active

Goals and Specific Measures for Empowering Female Employees
process, Tokio Marine & Nichido has set the target of increasing the ratio of female employees in sub-Group discussion at the TOKIO MARINE GROUP
D&I FORUM 2019

manager positions (chief or higher positions) to more than 50% in its action plan formulated pursuant

150

Sustainability
Library

In seeking to achieve a state in which women commonly participate in every decision-making

Tokio Marine Group considers actively promoting the continued employment of older members

behavior on the part of employees themselves, the Group intends to provide fields of activity inassessment system). In 2015, we became a member of the IkuBoss Alliance, and through IkuBoss

which employees can utilize their past experience and strengths to generate new added value whileseminars, we continue to raise awareness.

maintaining high levels of motivation.

As for the development of female employees, Tokio Marine & Nichido, with its fundamental three-■ Promotion of Global Human Resources Strategy

pronged approach of setting expectations, conducting training and providing opportunities, assigns

Amid the increasing importance of overseas business, Tokio Marine Group considers it essential tofemale employees responsibilities based on their individual career visions, provides year-round OJT,

build a human resources base that supports development into a global insurance group through theimplements job rotation between departments and offers selection-based training programs such as

hiring and developing of diverse human resources at Group companies around the world. To achieve

an area course career plan training program, thereby creating an environment that allows women tothis goal, we formulated a global human resources strategy and have been promoting various

take on challenges according to their willingness and abilities.

measures on an ongoing basis since 2012.

Results of Activities to Promote Active Roles for Female Employees

Pillars of Tokio Marine Group Global Human Resources Strategy

As a result of these initiatives, the number of women in management-level positions (excluding(1) Develop Global Leaders

executive officer) rose from eight in 2004 to 275 in 2020 at Tokio Marine & Nichido, marking(2) Develop highly professional human resources for each function in line with expertiseapproximately a 30-fold increase. There are also a large number of women taking on active roles as(3) Expand the base of the global talent pool

managers on the frontline of sales and claims services. The company will continue to promote such(4) Establish systems and infrastructure to spread the Company’s Corporate Philosophy

efforts and expects the female manager rate to be more than 30% in 2030.
include training for Global Leader candidates selected from Group companies worldwide. In addition,

Nichido, there are three female directors as of 2020 (including one managing director). Other Group

Tokio Marine Group started the Global Job Rotation Program in fiscal 2011 from the perspective ofcompanies in Japan already have about eight women in executive positions. In addition, one of theactively utilizing motivated and capable overseas local talent. These and other initiatives are being

four Outside Directors and one of the three Outside Audit & Supervisory Board Members at Tokioundertaken to develop and utilize highly professional human resources for each function in line with

Marine Holdings are female, while two of the three Outside Audit & Supervisory Board Members

expertise.

reflected in management.

The Group also provides a variety of development opportunities with the aim of broadening
the horizons of this group of global human resources. This includes short-term overseas training

Tokio Marine & Nichido (Empowering Female Employees) (in Japanese) >>programs for Global Course third-year employees of Tokio Marine & Nichido, which started in fiscal

Sustainability Performance Data (Number of directors and managers) >>2012, and the dispatch of overseas trainees.
A specialized department to take charge of global human resources was established at Tokio Marine
Holdings to steadily promote this initiative. At the same time, the Company regularly holds the151

Sustainability
Library

Tokio Marine Group’s Data on Empowering Female Employees (in Japanese) (PDF/76.2KB)

Sustainability
Managementat Tokio Marine & Nichido are female in order to ensure that a more diverse range of opinions isCore Theme 3 /Supporting People

For “Develop Global Leaders,” we are implementing a number of measures aimed at development that
A strong push is also being made to appoint women to executive positions. At Tokio Marine &Core Theme 2 /Protecting the Earthwhole. In addition to encouraging continuous self-advancement and changes in consciousness andhuman resources can play active roles as an assessment item of the Role Challenge System (internalCore Theme 1 /Providing Safety and Security

to be an important management issue in maintaining the sustainable growth of the Group as aa theme in management-level training and included the creation of an organization in which diverse

GovernanceAs specific efforts, Tokio Marine & Nichido has incorporated “promotion of female empowerment” as

Tokio Marine Group's
Sustainability■ Promoting Active Roles for Older Employees

to the Act on the Promotion of Female Participation and Career Advancement in the Workplace.

Sustainability Performance Data (Rate of employment of persons with disabilities) >>major Group companies to discuss measures to strengthen cooperation among human resources

Tokio Marine Business Support (in Japanese)

Tokio Marine Group's
Sustainability

Global Human Resources Conference by gathering the human resources department managers of
departments, human resources development common to the Group, personnel strategies and other

Aiming to be a Company in Which All People Respect and Support Each Other

incorporating the opinions and requests of Group companies around the world.

Tokio Marine & Nichido Systems has actively been seeking to promote normalization for persons withdisabilities by making areas barrier free, hiring physically challenged persons as IT engineers and■Promoting the Employment of Persons with Disabilities

Governancematters. Going forward, the Company will continue to develop concrete measures while actively

having visually impaired persons provide in-house massage services.

which diverse personnel work enthusiastically, Tokio Marine Group is promoting the employment of

From September 2009, the company has been running the internal café, Smile Café, and Smile Officepersons with disabilities at Group companies and working to raise consciousness of normalization.

Service, which provides general administrative services such as producing name cards and making

Tokio Marine Business Support Co., Ltd., a special subsidiary based on the Disabled Persons

printouts through members with intellectual disabilities. Smile Café is used by around 400 people

Employment Promotion Law, is supporting Group development by providing services that include

every day and is a place where employees can relax. It also sells bread and sweets made at a nearby

administrative support, printing and logistics.

welfare facility. Smile Office Service is expanding the types of work it handles every year and has
gained the trust of employees.

Core Theme 1 /Providing Safety and Security

Aiming to widespread acceptance of persons with disabilities and to become a corporate group in

Promoting the Employment of Persons with Disabilities through a Special Subsidiary
By having general employees and members with disabilities work together, synergetic effects are

employment of persons with intellectual and developmental disabilities, and in March 2010, thebeing created in terms of cheering up each other and enhancing work satisfaction.

company was the first in the non-life insurance industry to be approved as a special subsidiary under
Tokio Marine & Nichido Systems (in Japanese)

the Disabled Persons Employment Promotion Law (335 employees as of June 1, 2020).
A total of 191 employees with disabilities (as of June 1, 2020), mainly persons with intellectual andCore Theme 3 /Supporting People

developmental disabilities who are considered to have fewer employment opportunities among

Core Theme 2 /Protecting the Earth

In January 2010, we established Tokio Marine Business Support with the aim of promoting thepersons with disabilities, are working at the Tokyo head office and at the Nagoya, Osaka and Kyushu
branch offices. These employees are supporting Group companies by performing such operations asdata input and processing, document enclosure and shipping and printing.
Further, employees with disabilities started selling coffee as part of a welfare program to Tokio Marine

Sustainability
Management& Nichido employees in 2017. Marking the third year of activity in 2019, the company has increased
the number of cafés to broaden the field of activities for persons with intellectual and developmental
disabilities. Based on its corporate philosophy to 1) be an organization that provides support insteadof being a support recipient, 2) be a company in which employees can have their dreams and takepride in and 3) expand opportunities for taking active roles, the company is focusing on creating an

Sustainability
Library

environment in which employees can work enthusiastically with a sense of satisfaction. It also intends
to become a company in which everyone can grow through work while keeping a sense of gratitude
and remaining considerate to others.

152hours free choice system is being utilized by at least 10% of all of our employees on a single month

Tokio Marine Group's
Sustainability

holidays, which allows them to take five consecutive days off for any reasons. In addition, the working

4. Reform of Working Styles

basis.

Tokio Marine Group has been striving to reform working styles with the aim of driving sustainable

Through these systems, each employee has the ability to choose the best working style to fit the

productivity.

circumstances he or she has been placed in. This has enabled us to create an environment in which
employees with diverse values and a variety of experiences, including childcare and nursing care, canTokio Marine Group is pushing ahead with various initiatives in pursuit of highly productive working
styles in order to provide even higher added value to customers.

continue to make a meaningful contribution. In addition, we give consideration to flexible working
arrangements through I-turn transfers*, Tokio Marine & Nichido’s job request system.

As examples, Tokio Marine & Nichido and Tokio Marine & Nichido Life initiated Go Go Challenge* I-turn transfers: An application type transfer in which employees in jobs not subject to relocation can continue working
after changing localities due to reasons such as marriage or a parent’s or spouse’s relocation.

Day (employees finish work at 5:30 p.m. once per week) and Season Challenge (all lights off andSustainability Performance Data (Nursing care leave system) >>employees finish work at 8:00 p.m. for one month four times a year) so as to establish the custom ofeach employee controlling his or her own work hours independently. In doing so, the company aims

■Support for Balancing Work and Childcare

for all employees to carry out these working practices.

balance between work and childcare

receiving of company email from the individual’s mobile handset when on the move or with a

at each Group company. In recognition

client. From an infrastructure perspective, we provide company mobile handsets depending on theof proactive initiatives for employees’nature of the work, and from a system perspective, home and mobile working are given as options

c h i l d c a r e s u p p o r t , To k i o M a r i n e &to all employees. We aim to ensure that diverse personnel can work at high productivity levels by

Nichido, Tokio Marine & Nichido Life,establishing an environment in which people are free to choose work location and work times.

Tokio Marine Millea SAST, Tokio Marine& Nichido Risk Consulting, Tokio Marine
Tokio Marine & Nichido

Tokio Marine & Nichido
Tokio Marine & Nichido Systems

By encouraging each employee to effectively utilize the extra time created through these initiatives& N i c h i d o Sy s t e m s, To k i o M a r i n e &for personal growth (higher motivation to work, better health and enriched life) and linking their

Nichido Medical Service and Tokio Marine & Nichido ANSHIN 110 were granted the Next Generation

personal growth to higher added value we provide to customers, we aim to achieve sustainable

Certification (Kurumin) subsequent to accomplishing the General Business Owner Action Plan based

growth of both the Group and employees.

on the Next Generation Nurturing Support Measures Promotion Law by the Minister of Health,■Personnel Systems Enabling Diverse Employees to Work with Independence

have been accredited with the Platinum Kurumin for introducing and utilizing systems that support

To support the realization of diverse working styles for each employee, Tokio Marine Groupboth work and childcare and maintaining these efforts at a high standard.

companies have established a range of systems including the introduction of a system enabling
Tokio Marine & Nichido has established the “mama & papa career advancement support system” aschildcare and nursing care leave, volunteer work leave and special consecutive paid holidays. Ina system backing the growth of employees wanting to work and advance their careers while raisingparticular, Tokio Marine & Nichido aims for 100% of employees to take special consecutive paidchildren. Specifically, we have set up systems that go above and beyond what is mandated by law

153

Sustainability
Library

employees to flexibly change daily working hours (working hours free choice system) as well as

Sustainability
Management

Labour and Welfare. Of these companies, Tokio Marine & Nichido and Tokio Marine & Nichido Systems

Core Theme 3 /Supporting People

In addition, we allow the use of a dedicated app that enables the confirmation, sending andCore Theme 2 /Protecting the Earth

To k i o M a r i n e G r o u p s u p p o r t s t h eCore Theme 1 /Providing Safety and Security■ Initiatives in Pursuit of Highly Productive Working Styles

Governance

growth of the company and employees by having diverse human resources work with highGunmaPrefecture

System of certifying dynamic “G Companies” in Gunma Prefecture
in fiscal 2015

Gold certification

October 2015

Kobe City

System of commending enterprises encouraging active
engagement of both male and female employees in fiscal 2015

Selected by Kobe City as anenterprise encouraging active
engagement of both male andfemale employees

April 2016

Osaka City

System certifying leading companies in empowering females in
Osaka City

Selected as a 2-star Ikumen
certified company

January 2017

Aichi
Prefecture

System certifying companies empowering females in Aichi

Certified by Aichi Prefecture as acompany empowering females

July 2017

Nagoya City

System certifying companies promoting a good work/life balance
in Nagoya

Certified by Nagoya City as acompany promoting a goodwork/life balance

February 2018

Gunma
Prefecture

System of certifying dynamic “G Companies” Gold certification in
Gunma Prefecture

Outstanding award for being an
excellent workplace for fiscal 2017

April 2018

Iwate
Prefecture

System certifying companies empowering females in Iwate

Certified by Iwate Prefecture as acompany empowering females

February 2019

Toyohashi
City

System certifying and awarding companies supporting childcare in Certified by Toyohashi City as a
Toyohashi City
company supporting childcare

employees.

February 2020

Gifu
Prefecture

System certifying excellent companies promoting a good work/
life balance in Gifu

Certified as an excellent company

In order to support the creation of an environment where work and childcare can be balanced early

March 2020

Shiga
Prefecture

System certifying companies promoting a good work/life balancein Shiga

Certified as an excellent company

minimum• A childcare leave system up until the child turns one year and two months, as a general rule, that
may be extended up to two years depending on circumstances• A shortened work hours system that can be used from pregnancy to the end of the fiscal year when
the child is in the third year of elementary school• A paid parental leave 5 days from the start of paternal leave in excess of legally required minimum• A paid parental leave up to 7 days before the spouse gives birth in excess of legally required
minimum• Introducing a system allowing the viewing of company information from home during childcare
leave• Implementing a telecommuting system for all employees• Holding seminars and opinion exchange meetings for system users and their superiors and partners■Childcare Facilities and contributions
Tokio Marine & Nichido lends out a part of its facilities as a childcare facility that can be used by its

after childbirth, Tokio Marine & Nichido provides its employees with “Childcare Concierge Service”, a* Listing of awards received in the past five years

consultation service for finding a childcare facility that suits each employee.

Sustainability Performance Data (Retiree rehiring system, maternity leave system, etc.) >>Tokio Marine & Nichido provides its employees with services that allow each employee to use one

Core Theme 3 /Supporting People

July 2015• A special paid leave system up to 2 weeks before maternity leave in excess of legally required

AwardCore Theme 2 /Protecting the Earth

Category

Core Theme 1 /Providing Safety and Security

SponsorGovernanceDatechildcare. The number of people using these systems is increasing every year.

Tokio Marine Group's
Sustainability

and support measures realizing a smooth return to work as well as a good balance between work andof approximately 800 affiliated childcare facilities, babysitters, and other services nationwide at a
Sustainability
Management

discounted rate.
Tokio Marine & Nichido also provides its employees with "Mama Mentor" system that creates anenvironment where a new mom employee can easily consult with a senior mom employee onbalancing work and childcare.
In recognition of these systems and the company’s other proactive initiatives for employees’ childcare
support, Tokio Marine & Nichido has received the following awards thus far.

154

Sustainability
Library

Co-working area set up within the head office building of Tokio
Marine & Nichido, serving as a place where employees naturally
gather and become connected

Tokio Marine Group's
Sustainability

Sustainability Library

GovernanceCore Theme 1 /Providing Safety and Security

We introduce the editorial policy of this report and other information.

Sustainability activities of Tokio Marine Group that have a high degree of importance and are

Overview of Tokio Marine Group sustainability reporting and the Group’s communication tools

highly relevant as topics

Tokio Marine Group is reviewing its sustainability activities based on ISO 26000 standards to

Principle quantitative data for the sustainability activities of Tokio Marine Groupfurther improve its sustainability initiatives.

Editorial Policy >>Tokio Marine Group has received assurance from a third-party institution for its Sustainability

Our editorial policy is to report on the principal sustainability activities of Tokio Marine Group in

Report from the point of view of ensuring the credibility of disclosure and greater transparency.

fiscal 2019 to all of our stakeholders.

Sustainability
Management

Third - Party Assurance >>Core Theme 3 /Supporting People

Recognition about ISO 26000 >>Sustainability Performance Data >>Core Theme 2 /Protecting the EarthGRI Standards Content Index >>Overview of Group Sustainability Reporting >>Sustainability
Library

155

Tokio Marine Group's
Sustainability

Overview of Group Sustainability Reporting
We introduce the Tokio Marine Group Overview of Group Sustainability Reporting and sustainability
communication tools.

Governance

About the Group’s Sustainability Report

Tokio Marine Group’s Principal Sustainability Communication Tools

Tokio Marine Group began publishing the Environmental Report in 2000. Along with the creation
Tool

October 2004, from 2005 Tokio Marine Group has been publishing the CSR Report, which summarizes

Content

Main readers

the Group’s sustainability activities. In 2012, we changed the name of this report to the Sustainability

Date ofpublication(scheduled)

PDF

Booklet

Report and from the perspective of conserving paper resources and enhancing convenience, we
discontinued the printed version and began publishing web-based and PDF versions.

Japanese:
September

Provides details of Tokio Marine

In 2015 we revamped our home page and created the Tokio Marine Holdings Corporate Website

Sustainability Report Group’s approach to sustainability and(sustainability page) as part of efforts to communicate sustainability information in an easier-to-

All readers

related strategies using relevant data

English:Novembertablet devices.

◯

Tokio Marine Group is working to enhance communications with stakeholders toward a secure, safe
and sustainable future. For this reason, Tokio Marine Group believes that familiarizing numerous
stakeholders with its sustainability efforts and collaborating and cooperating with them is important.

Sustainability
Booklet*business operations and are disclosing information through this report.

ReportEnglish: October◯Concisely describes how Group

Japanese: end of

financial information relates toAugust◯◯◯◯Reports on the latest sustainability

General readers

topics in an easy-to-understand format(general public)

sustainability and non-financial
information while presenting mediumto long-term corporate initiatives
concerning value creation◯

Investors
English: end of
August156

Sustainability
Library* For fiscal 2020, we decided to forgo the publication of the Sustainability Booklet as a number of interviews were canceled dueto the COVID-19 pandemic.

Sustainability
Management

Integrated Annual◯

Core Theme 3 /Supporting People

Therefore, we regard the Sustainability Report as absolutely essential in undertaking the Group’s

Japanese: July

Core Theme 2 /Protecting the Earthunderstand manner and on a timely basis through multiple devices, including smartphones and◯Core Theme 1 /Providing Safety and Securityof Tokio Marine & Nichido Fire Insurance through the merger of Tokio Marine and Nichido Fire inTokio Marine Group's
Sustainability

Sustainability Performance Data
［ CO2 emissions ］

We provide principal sustainability performance data for Tokio Marine Group.

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased
paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2” and “Category 5:
Waste generated in operations” as we expanded the scope of calculation for CO2 emissions. For fiscal• Reporting period: Report on results for fiscal 2019 (April 1, 2019 – March 31, 2020)

2019, CO2 emissions (Scope 1+2+3) for Tokio Marine Holdings and major subsidiaries were 111,172• Reporting organizations: Tokio Marine Holdings and major subsidiaries

tons (domestic: 73,470 tons, overseas: 37,701 tons) versus the initial-year target of 116,336 tons (-1%Method of Calculation and Scope in Data Collection for Key Sustainability Indicators (PDF/668.5KB)

target. The principal factor was efforts to reduce environmental loads.

Corporate Governance［ Data coverage rate］

For details, please refer to Corporate Governance Report.
Corporate Governance (Corporate Governance Report)

We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding

Dialogue with Shareholders and Investors >>Scope 3 “Category 5: Waste generated in operations” and “Category 6: Business travel (by air)).
(Unit: tons)

Internal Control

Fiscal 2018

Fiscal 2019

115,244

111,509111,172 ☑

1
Domestic*

80,54577,511

Internal Control

Breakdown

73,470 ☑

2
Overseas*

34,69933,99937,701 ☑

15,007
Domestic: 9,512
Overseas: 5,494

17,478 ☑
Domestic: 8,860 ☑
Overseas: 8,618 ☑

Scope 2

Indirect(Electricity, chilled/hot water, etc.)

72,069Domestic: 49,126
Overseas: 22,943

67,203
Domestic: 46,471
Overseas: 20,731

62,100 ☑
Domestic: 42,433 ☑
Overseas: 19,668 ☑

Total

28,702
Domestic: 21,321
Overseas: 7,381

29,300
Domestic: 21,527
Overseas: 7,773

31,594 ☑
Domestic: 22,178 ☑
Overseas: 9,416 ☑

Category 1:
Purchased goods and services (Paper usage)

15,580
Domestic: 13,801
Overseas: 1,779

14,765
Domestic: 13,460
Overseas: 1,304

13,184 ☑
Domestic: 11,491 ☑
Overseas: 1,693 ☑

Category 3:
Fuel- and energy-related activities not included in
Scope 1, 2 (Electricity, steam and chilled/hot water
usage)

5,459
Domestic: 3,736
Overseas: 1,759

5,280
Domestic: 3,615
Overseas: 1,665

9,670 ☑
Domestic: 6,530 ☑
Overseas: 3,140 ☑

Category 5:
Waste generated in operations (Waste generation)

802

1,070

1,101 ☑

6,824
Domestic: 2,982
Overseas: 3,843(Coverage rate: 100%)

8,186
Domestic: 3,382
Overseas: 4,804(Coverage rate: 100%)

7,639 ☑
Domestic: 3,056 ☑
Overseas: 4,583 ☑
(Coverage rate: 100%)

2.94

2.82

2.70

39,191 persons

39,521 persons

41,101 persons

3,521

3,335

3,617 ☑

Improving Quality from the Customer’s Perspective
Improving Quality from the Customer’s Perspective >>Tokio Marine Group’s Sustainability Promotion Structure /Plans and Results of Sustainability Initiatives
Tokio Marine Group’s Sustainability Promotion Structure and Materiality / Plans and Results of

Scope 3

Sustainability Initiatives >>Environment

Category 6:
Business travel (by air)■CO2 Emissions from Energy Sources and CO2 Absorption and Fixation(Tokio Marine Holdings and major subsidiaries)

CO2 emissions per employee［ Reduction targets for CO2 emissions］

Number of employees (consolidated fiscal year base)
CO2 absorption and fixation• Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)* Excluding CO2 absorption and fixation (FY2018: 150,000 t)
through mangrove planting• Reduction target in fiscal 2019: -1% compared with the previous year

157

Sustainability
Library

14,474
Domestic: 10,099
Overseas: 4,375

Sustainability
Management

Direct(Gas, heavy oil, gasoline, etc.)

Core Theme 3 /Supporting People

Scope 1

Core Theme 2 /Protecting the EarthFiscal 2017
CO2 emissions

Core Theme 1 /Providing Safety and Security

from the previous fiscal year) and -4.4% compared with the previous fiscal year, thereby achieving theGovernance

Reporting Period and Reporting Organizations

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Tokio Marine Group's
Sustainability

Data calculation method (☑items)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Data collection scope (☑items)*1

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2020)”

Governance

Data collection scope (☑items)

Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2020)”
Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries (as of March[CO2 emissions reduction targets]

31, 2020)”• Medium-term target (fiscal 2020): -40% reduction (compared with fiscal 2006 level)• Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)• Reduction target in fiscal 2019: -1% compared with the previous year

■Environmental Load Data (Tokio Marine Holdings and major subsidiaries)[CO2 emissions]Fiscal 2017

Fiscal 2018

Fiscal 2019

1,000 kWh(G J)

145,944(525,398)

140,803(506,892)

134,685 ☑
(484,866)

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased
paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2” and “Category 5:
Waste generated in operations” as we expanded the scope of calculation for CO2 emissions. For fiscal
2019, CO2 emissions (Scope 1+2+3) of Tokio Marine & Nichido were 56,844 tons versus the initial-year

1,000 m3
(GJ)

1,587
(69,253)

1,307(57,054)

1,488 ☑
(64,880)target of 59,067 tons (-1% from the previous fiscal year) and -3.6% compared with the previous fiscal

Steam and chilled/
hot water usage

GJ

23,634

21,271

14,765 ☑

［ Data coverage rate]

Gasoline usage

kℓ
(G J)

4,682
(161,991)

5,133(177,587)

5,949 ☑
(205,858)

Heavy oil usageℓ(GJ)

29,749(1,241)30,823(1,434)35,683 ☑
(1,395)Business travel (by air)

1,000 k m

71,366

83,686

81,263 ☑

Paper usage

t

8,514

8,068

7,204 ☑

year due to energy conservation efforts.

100.0% of Tokio Marine & Nichido overall (employee base)Core Theme 3 /Supporting People

Gas usage

Core Theme 2 /Protecting the Earth

Electricity usage

UnitsCore Theme 1 /Providing Safety and Security■CO2 Emissions from Energy Sources (Tokio Marine & Nichido)*2    Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Sustainability
Management
Sustainability
Library

158

Fiscal 2018

Fiscal 2019

62,356

59,66456,844 ☑

7,344

6,920

6,427 ☑

Scope 2

Indirect(Electricity, chilled/hot water, etc.)

37,89135,60932,772 ☑

Total

17,121

17,135

17,646 ☑

Category 1:
Purchased goods and services (Paper usage)

Scope 3Category 3:
Fuel- and energy-related activities not included in
Scope 1, 2 (Electricity, steam and chilled/hot water
usage)

11,923

2,913

11,647

2,813

Electricity usage

1,000 kWh
(G J)

74,166(266,997)

71,400(257,075)

67,489 ☑
(242,960)

Gas usage

1,000 m3
(G J)

792
(35,142)706(31,272)667 ☑
(29,618)

Steam and chilled/hot water usage

GJ

20,67920,50914,060 ☑

Gasoline usage

kℓ
(G J)

2,338
(80,883)

2,239(77,463)

2,067 ☑
(71,535)

Heavy oil usage

ℓ
(G J)

25,447(995)

25,722(1,006)23,653 ☑
(924)

970

965 ☑

Category 6:
Business travel (by air)

1,578

1,704

1,713 ☑

Business travel (by air)

1,000km

15,231

15,273

16,667 ☑

3.57

3.45

3.31

Water usage

1,000m3

307

287

302 ☑

17,483 persons 17,264 persons 17,146 persons

Paper usage

t

6,516

6,365

5,412 ☑

Waste

t

3,739

4,136

3,585 ☑

Recycling rate

%

57.9

57.1

51.6 ☑

Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Tokio Marine & Nichido
Data calculation method (☑items)

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Sustainability
Management

Data collection scope (☑items)

Core Theme 3 /Supporting People

Fiscal 2019

Core Theme 2 /Protecting the EarthFiscal 2018

5,064 ☑

707

Number of employees

Fiscal 2017

9,904 ☑

Category 5:
Waste generated in operations (Waste generation)

CO2 emissions per employee

UnitsCore Theme 1 /Providing Safety and Security

Scope 1

Direct(Gas, heavy oil, gasoline, etc.)■ Environmental Load Data (Tokio Marine & Nichido)

Governance

CO2 emissions

Fiscal 2017

Tokio Marine Group's
Sustainability(Unit: tons)“1. Calculation Method of Environmental load data”

Tokio Marine & Nichido

159

Sustainability
Library

Data collection scope (☑items)

Fiscal 2019

Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.

Male: 47
Female: 36
Overall: 41.5

Male: 47
Female: 37
Overall: 41.8

Male: 47
Female: 37
Overall: 42

Male: 12
Female: 11
Overall: 11.5

Male: 12
Female: 11
Overall: 11.8

Male: 12
Female: 12
Overall: 12

Average annual salary

Approx. ¥8.52 million

Approx. ¥8.16 million

Approx. ¥7.57 million

Turnover rate*

2.2%

2.1%

2.1%

Average age

Tokio Marine Holdings and domestic major subsidiaries:
Average years

65.8% of Tokio Marine Holdings and major subsidiaries (employee base)continuously employed

Tokio Marine & Nichido:
46.6% of Tokio Marine Holdings and major subsidiaries (employee base)■Basic Data

［Number of employees (Tokio Marine Holdings and major subsidiaries)］*The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Fiscal 2019

Total number of employees(consolidated fiscal year base)

39,19140,848

41,101

Tokio Marine Holdings anddomestic major subsidiaries

Male: 13,144
Female: 12,345
Overall: 25,489

Male: 12,924
Female: 12,478
Overall: 25,402

Male: 12,695 ☑
Female: 12,638 ☑

Tokio Marine Holdings andoverseas major subsidiaries

Asia: 2,820
North and Central
Americas: 10,044
Europe: 1,028
Overall: 13,892

Asia: 3,182
North and Central
Americas: 10,480
Europe: 981
Overall: 14,643

Asia: 4,159
North and Central
Americas: 10,996
Europe: 734
Overall: 15,889［ Number of new hires (Tokio Marine & Nichido)］

Overall: 25,333 ☑

Fiscal 2017

Fiscal 2018

Fiscal 2019

Male: 162
Female: 530
Overall: 692

Male: 185
Female: 391
Overall: 576

Male: 183
Female: 395
Overall: 578

Fair Personnel System and Management［Employee attitude survey (Tokio Marine & Nichido)］［ Basic employee data (Tokio Marine Holdings)］
Fiscal 2018
The ratio between the total annual compensation of
the Chief Executive Officer and the mean employee compensation*

10.9%

Fiscal 2019
10.6%

Fiscal 2018

Fiscal 2019

Respondents

15,880(Response rate: 90%)

15,660(Response rate: 88%)

15,851(Response rate: 89%)

Level of satisfaction

Male: 89.0%
Female: 83.0%
Overall: 85.0%

Male: 88%
Female: 81%
Overall: 84%

Male: 88%
Female: 80%
Overall: 83%

Fiscal 2020
11.5%

*The total CEO compensation / The mean employee compensation

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”［Labor union participation rate (Tokio Marine Holdings and domestic major subsidiaries)］

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2020)”

160

Fiscal 2017

Fiscal 2018

Fiscal 2019

99.9%

100%

100%

Sustainability
Library

Data collection scope (☑items)

Sustainability
Management

Fiscal 2017

Core Theme 3 /Supporting People

Fiscal 2018

Core Theme 2 /Protecting the EarthFiscal 2017

Core Theme 1 /Providing Safety and Security

Fiscal 2018

GovernanceFiscal 2017

■Data Coverage Rate

Tokio Marine Group's
Sustainability［ Basic employee data (Tokio Marine & Nichido)］

Human Rights and Labor

Utilizing Diverse Human Resources［ Employee training (Tokio Marine & Nichido)］［Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2019

Total training hours

444,091 hrs.

269,358 hrs.

314,659 hrs.

Average training hours
per employee

30.15 hrs.

19.00 hrs.

21.00 hrs.

Total training cost

¥1,252,742,000¥1,028,502,256¥85,041¥69,933

Fiscal 2018

Fiscal 2019

Directors(including executive officers)

Male: 182
Female: 10
Overall: 192

Male: 211
Female: 11
Overall: 222

Male: 209 ☑
Female: 13 ☑
Overall: 222 ☑

General managers

Male: 745
Female: 31
Overall: 776

Male: 768
Female: 35
Overall: 803

Male: 796 ☑
Female: 36 ☑
Overall: 832 ☑

Section managers

Male: 2,728
Female: 290
Overall: 3,018

Male: 2,660
Female: 333
Overall: 2,993

Male: 2,558 ☑
Female: 349 ☑
Overall: 2,907 ☑

Managers(general managers andsection managers) total

Male: 3,473
Female: 321
Overall: 3,794

Male: 3,428
Female: 368
Overall: 3,796

Male: 3,354 ☑
Female: 385 ☑
Overall: 3,739 ☑

(Deputy managers)*Only Tokio Marine & Nichido

Male: 1,787
Female: 393
Overall: 2,180

Male: 1,736
Female: 423
Overall: 2,159

Male: 1,638
Female: 492
Overall: 2,130¥1,107,696,463¥75,159［ Job request system (job posting system) (Tokio Marine & Nichido)］
Fiscal 2017

Fiscal 2018

Fiscal 2019

Applicants: 334
Approval: 184

Applicants: 309
Approval: 189

Applicants: 449
Approval: 227*Approved requests take effect in the fiscal year after that of the application.

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Data collection scope (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2020)”

Directors and officers

Rate

5

7.5%

Sustainability
Management［ Number of female directors (Tokio Marine & Nichido, as of April 1, 2020)］

Core Theme 3 /Supporting People“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Core Theme 2 /Protecting the EarthFiscal 2017

Core Theme 1 /Providing Safety and Security

Fiscal 2018

GovernanceFiscal 2017

Average training cost
per employee

Tokio Marine Group's
Sustainability

Development of Human Resources

Sustainability
Library161

［ Resumption of work support system (Tokio Marine Holdings and domestic major subsidiaries)］(Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

Fiscal 2017

Fiscal 2018

Fiscal 2019

721

753

773

1,061

1,298

1,265

［ Rate of employment of persons with disabilities］［Return to work rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2017

Fiscal 2018

Fiscal 2019

2.20%

2.80%

2.10%

Male: 100%

Male: 100%

Male: 100%

Female: 96.7%

Female: 97.2%

Female: 89.1%

Reform of Working Styles［Employee retention rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)］［ Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

28

17

21

［ Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2018

Fiscal 2019

642

712

721

Fiscal 2019

Male: 204
Female: 1,080
Overall: 1,284

Male: 150
Female: 1,195
Overall: 1,345

Male: 102
Female: 1,259
Overall: 1,361

Male: 99%

Male: 100%

Male: 100%

Female: 98.1%

Female: 97.2%

Female: 94.3%

Fiscal 2017

Fiscal 2018

Fiscal 2019

55

42

30

［ Nursing care leave system (Tokio Marine Holdings and domestic major subsidiaries)］［ Short working hours system (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2017

Fiscal 2018

Fiscal 2019

16

34

31

［Nursing care temporary retirement system (Tokio Marine Holdings and domestic major subsidiaries)］

Fiscal 2018

Fiscal 2019

Fiscal 2017

Fiscal 2018

Fiscal 2019

1,230

1,285

1,369

11

17

20

162

Sustainability
Library

Fiscal 2017

Sustainability
Management

Fiscal 2018

Fiscal 2019

［ Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)］［ Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)］
Fiscal 2017

Fiscal 2018

Core Theme 3 /Supporting People

Fiscal 2017

Fiscal 2017

Core Theme 2 /Protecting the EarthFiscal 2017

Core Theme 1 /Providing Safety and Security

Fiscal 2017

GovernanceFiscal 2017

Tokio Marine Group's
Sustainability［ Number of employees using the system for continued employment of older employees

Fiscal 2018

Fiscal 20191949.3 hrs.

1949.6 hrs.

1,925 hrs.

［ Monthly average overtime hours (Tokio Marine & Nichido)］
Fiscal 201820 hrs.

20.28 hrs.
*Including legal overtime hours［ Number of annual paid leave days taken (Tokio Marine & Nichido)］
Fiscal 2017

Fiscal 2018

Fiscal 201915.2 days

15.2 days

16.9 days

Fiscal 2016

Fiscal 2017

Fiscal 2018

Fiscal 2019
numerical
targets

Specific health guidance
implementation rate

59.2%

58.2%

59.8%

57.3%

Over 60 %［ Participation in health improvement measures (Tokio Marine & Nichido)］

Fiscal 201920.7 hrs.

Fiscal 2015

Category

Fiscal 2016

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020
numerical
targets

Number of employees who
participated in Health Promotion
Month/Health Challenge

4,876

6,599

7,478

7,060

Over 7,600

AI health app course

—

—

—

4,285

—

Health Management and Occupational Health and Safety［ Percentage of employees who received health checks (Tokio Marine & Nichido)］
Fiscal 2016

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020
numerical
targets

100%

100%

100%

100%

100%

Percentage of employees
who underwent a detailed examination
after a regular checkup

89.8%

88.7%

88.5%

86.4%

Over 90%

Uterine cancer screening rate

61.7%

63.2%

62.8%

66.0%

Over 67.1%

Breast cancer screening rate

76.9%

79.6%

78.2%

81.1%

Over 82%

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020
numerical
targets

Findings at a regular health checkup

50.1%

49.3%

50.5%

51.8%

Under 50%

Persons maintaininga healthy body weight (BMI)

69.7%

68.9%

68.4%

68.3%

Over 70%

Smoking rate

15.7%

15.3%

14.5%

13.7%

Under 13.4%

Stress test execution rate

97.5%

97.4%

97.9%

98.4%

Over 98%［ Independent initiative implementation status (Tokio Marine & Nichido)］
Fiscal 2016

Fiscal 2017

Fiscal 2018

Fiscal 2019

Fiscal 2020
numerical
targets

Number of employees participating
in anti-obesity initiatives
for young employees

226

219

230

301

—
Sustainability
Library163

Category

Sustainability
Management

Percentage of employees who received
health checks

Fiscal 2016

Core Theme 3 /Supporting People

Category

Category

Core Theme 2 /Protecting the Earth［ Health status of employees (Tokio Marine & Nichido)］

Core Theme 1 /Providing Safety and Security

Fiscal 2017

Category

GovernanceFiscal 2017

Tokio Marine Group's
Sustainability［ Specific health guidance implementation rate (Tokio Marine & Nichido)］［ Annual average actual working hours (Tokio Marine & Nichido)］

Occupational accidents
Fiscal 2018

Fiscal 2019

82 *

101

106 ☑

* Due to expansion of scope of business of domestic major subsidiaries

Fiscal 2017

Fiscal 2018

Fiscal 2019

78

75

70 ☑

Fiscal 2018

Fiscal 2019

Total training hours

22,833 hrs.

19,193 hrs.

21,622 hrs.

Training hours
per employee

1 hr.

1 hr.

1 hr.

Participation rate

100%

100%

100%

Local Community and Social Contribution Activities［ Employee participation rate in volunteer activities(Tokio Marine Holdings and domestic major subsidiaries)］［ Absentee rate* (Tokio Marine & Nichido)］
Fiscal 2020

1.08%

0.98%

Fiscal 2017

Fiscal 2018

Fiscal 2019136.2%

135%

143%*Total days lost due to absenteeism / Total days scheduled to be worked［ Number of employees who took volunteer leave(Tokio Marine Holdings and domestic major subsidiaries)］

Data calculation method (☑items)
Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>“1. Calculation Method of Industrial accidents”

Method of Calculation and Scope in Data Collection for Key Sustainability Indicators >>［Human rights training participation rate (Tokio Marine Holdings and domestic major subsidiaries)］

99.7%

99.9%

100%

122

94

Fiscal 2017

Fiscal 2018

Fiscal 2019

Approx. ¥1,689 million(includes disaster support ofapprox. ¥47 million)

Approx. ¥1,472 million(includes disaster support ofapprox. ¥2 million)

Approx. ¥1,350 million(includes disaster support ofapprox. ¥0.29 million)* This includes donations by employees and agents, miscellaneous expenses for social contribution programs, payments in kind,
opened facilities and employee dispatching.

Social Contribution Strategy(PDF/347KB)

164

Sustainability
Library

Fiscal 2019

119

Sustainability
Management

Human Rights

Fiscal 2018

Fiscal 2019

［ Donations (Tokio Marine Holdings and domestic major subsidiaries, including monetary andin-kind donations by employees and agents)］

Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2020)”

Fiscal 2017

Fiscal 2018

Core Theme 3 /Supporting People

Data collection scope (☑items)

Fiscal 2017

Core Theme 2 /Protecting the EarthFiscal 2019

Core Theme 1 /Providing Safety and Security

Commuting accidents

Fiscal 2017

GovernanceFiscal 2017

Tokio Marine Group's
Sustainability［ Human rights training hours (Tokio Marine & Nichido)］［ Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)］

Tokio Marine Group's
Sustainability

Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group Sustainability
Report 2019 from Ernst & Young ShinNihon LLC with the aim of further improving the level of
The following is an English translation of an independent assurance report prepared in Japanese and is for information
and reference purposes only. In the event of a discrepancy between the Japanese and English versions, the Japaneseversion will prevail.

appropriate).

September 28, 2020

By obtaining the external assurance, we will work to improve the quality of Tokio Marine Groupassurances in fiscal 2016, 2017 and 2018 as well.
Environment

Kenji Sawami
Engagement Partner
Ernst & Young ShinNihon LLC
Tokyo, Japan

We, Ernst & Young ShinNihon LLC, have been commissioned by Tokio Marine Holdings, Inc. (hereafter the “Company”)
and has carried out a limited assurance engagement on the Key Sustainability Indicators (hereafter the "Indicators") of theCompany and its major subsidiaries for the year ended March 31, 2020 as included in the Company’s Tokio Marine
Holdings, Inc. Sustainability Report 2020 (hereafter the “Report”). The scope of our assurance procedures was limited to
the Indicators marked with the symbol "☑" in the Report.

  ☑ CO2 emissions from Energy Sources and CO2 Absorption and Fixation      (Tokio Marine Holdings and major subsidiaries) >>  ☑ Environmental Load Data (Tokio Marine Holdings and major subsidiaries) >>1.

  ☑ CO2 Emissions from Energy Sources (Tokio Marine & Nichido) >>2.

Human Rights and Labor
  ☑ Number of employees (Tokio Marine Holdings and major subsidiaries) >>  ☑ Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries) >>3.

  ☑ Absentee rate (Tokio Marine & Nichido) >>165

Sustainability
Library

Click on the image for an enlarged view

Sustainability
Management

4.

Core Theme 3 /Supporting People  ☑ Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries) >>Core Theme 2 /Protecting the Earth  ☑ Environmental Load Data (Tokio Marine & Nichido) >>The Company’s Responsibilities
The Company is responsible for preparing the Indicators in accordance with the Company’s own criteria, which it
determined with consideration of Japanese environmental regulations as presented in 1. Calculation Method of Method of
Calculation and Scope in Data Collection for Key Sustainability Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf). Greenhouse gas (GHG) emissions are
estimated using emissions factors, which are subject to scientific and estimation uncertainties given instruments formeasuring GHG emissions may vary in characteristics, in terms of functions and assumed parameters.
Our Independence and Quality Control
We have met the independence requirements of the Code of Ethics for Professional Accountants issued by the International
Ethics Standards Board for Accountants, which is based on the fundamental principles of integrity, objectiveness,
professional competence and due care, confidentiality, and professional behavior.
In addition, we maintain a comprehensive quality control system, including documented policies and procedures forcompliance with ethical rules, professional standards, and applicable laws and regulations in accordance with theInternational Standard on Quality Control 1 issued by the International Auditing and Assurance Standards Board.
Our responsibilities
Our responsibility is to express a limited assurance conclusion on the Indicators included in the Report based on theprocedures we have performed and the evidence we have obtained.
We conducted our limited assurance engagement in accordance with the International Standard on Assurance
Engagements: Assurance Engagements Other than Audits or Reviews of Historical Financial Information - (“ISAE 3000”)(Revised) and, with respect to GHG emissions, the International Standard on Assurance Engagements: Assurance
Engagements on Greenhouse Gas Statements (“ISAE 3410”), issued by the International Auditing and Assurance Standards
Board. The procedures, which we have performed according to our professional judgment, include inquiries, document
inspection, analytical procedures, reconciliation between source documents and Indicators in the Report, and the following:• Making inquiries regarding the Company’s own criteria that it determined with consideration of Japanese environmental
regulations, and evaluating the appropriateness thereof;• Inspecting relevant documents with regard to the design of the Company’s internal controls related to the Indicators, andinquiring of personnel responsible thereof at the Company and 2 major subsidiaries visited ;• Performing analytical procedures concerning the Indicators at the Company and 2 major subsidiaries visited; and• Testing, on a sample basis, underlying source information and conducting relevant re-calculations at the Company and 2
major subsidiaries visited.
The procedures performed in a limited assurance engagement are more limited in nature, timing and extent than areasonable assurance engagement. As a result, the level of assurance obtained in a limited assurance engagement is lower
than would have been obtained if we had performed a reasonable assurance engagement.
Conclusion
Based on the procedures performed and evidence obtained, nothing has come to our attention that causes us to believe that
the Indicators included in the Report have not been measured and reported in accordance with the Company’s own criteriathat it determined with consideration of Japanese environmental regulations.

Core Theme 1 /Providing Safety and Security

TO:
Mr. Satoru Komiya
President
Tokio Marine Holdings, Inc.

sustainability reporting. Tokio Marine Holdings has consecutively received same third-party

Independent Assurance Report

GovernanceTranslation

communication with stakeholders. (The independent third-party assurance logo☑ is marked whereSustainability Report 2020 is prepared in accordance with the Core option of the Global Reporting

Material GRI Indicator

Material Issue (Materiality)

Tokio Marine Group's
Sustainability

GRI Standards Content Index

Initiative (GRI) Standards.
Promoting Health and Productivity Management404: Training and Education

Tokio Marine Group considers the GRI indicators corresponding to material issues (materiality) as

Developing and Utilizing Diverse Human Resourcesmaterial topics.

405: Diversity and Equal Opportunity

201: Economic Performance

Material Issue (Materiality)

412: Human Rights Assessment

Corporate Governance

Local Community, Social Contribution and Awareness-Raising Activities(Disaster Preparedness and Recovery)

Enterprise Risk Management; Risk Management

Local Community, Social Contribution and Awareness-Raising Activities(Promoting Health, Nursing Care (for Patients with Cancer or Incurable
Diseases) and Prevention of Infectious Diseases)

Creation and Distribution of Economic Value
Local Community, Social Contribution and Awareness-Raising Activities(Nurturing Generations Responsible for the Future)

413: Local Communities

Local Community, Social Contribution and Awareness-Raising Activities(Promoting Disaster and Crime Prevention and Traffic Safety)
Local Community, Social Contribution and Awareness-Raising Activities(Environmental Protection Activities, Mangrove Planting, etc.)

Providing Products and Services Beneficial for Safety and Security(Microinsurance)

Local Community, Social Contribution and Awareness-Raising Activities(Nurturing Generations Responsible for the Future)

Local Community, Social Contribution and Awareness-Raising Activities(Promoting Health, Nursing Care (for Patients with Cancer or Incurable
Diseases) and Prevention of Infectious Diseases)

Local Community, Social Contribution and Awareness-Raising Activities(The Elderly, Persons with Disabilities and Gender)

205: Anti-Corruption
Anti-Corruption
206: Anti-Competitive Behavior

Improving Quality from the Customer’s Perspective

302: Energy

418: Customer Privacy

Information Security

419: Socioeconomic Compliance

Anti-Corruption

Development of Clean Energy (Topic)

Protecting Global Environment through Products and Services

Sustainable Investment and Financing (Topic)

Promoting ESG in the Supply Chain and Value Chain (Sustainable
Investment and Financing)

Disasters, Accidents and Microinsurance (Topic)

Products and Services Beneficial for Safety and Security (Research on
Extreme Weather Events; Disaster Recovery and Support for BusinessContinuity)

Disasters, Accidents and Microinsurance (Topic)

Products and Services Beneficial for Safety and Security (Demonstration
Tests on Public Roads for Autonomous Vehicles; Auto Insurance; Safe
Driving)

Promoting Environmental Management; Achieving Carbon Neutral Status

303: Water
304: Biodiversity

Local Community, Social Contribution and Awareness-Raising Activities(Mangrove Planting, etc.)

305: Emissions
306: Effluents and Waste

Promoting Environmental Management; Achieving Carbon Neutral Status

307: Environmental Compliance308: Supplier Environmental Assessment

Promoting ESG in the Supply Chain and Value Chain

401: Employment

Developing and Utilizing Diverse Human Resources

Comprehensive Insurance Service Encompassing Products and Services Beneficial for Safety and Security (Comprehensive
Treatment, Finance, Longevity and Health
Insurance Service Encompassing Treatment, Finance, Longevity and Health)166

Sustainability
Library

417: Marketing and Labeling

301: Materials

Sustainability
Management

Promoting ESG in the Supply Chain and Value Chain

Core Theme 3 /Supporting People

414: Supplier Social Assessment

Core Theme 2 /Protecting the Earth203: Indirect Economic Impacts

Respect for Human Rights

Core Theme 1 /Providing Safety and Security

Material GRI Indicator
102: General Disclosures
4. Governance

Governance403: Occupational Health and Safety

Identifying Material GRI Indicators (Topics)

Tokio Marine Group's
Sustainability

GRI Content Index (in Accordance with Core)
General Disclosures

Page Number/URL (Reasons for Omission)GRI Standards

General Disclosures

Page Number/URL (Reasons for Omission)・External Evaluations and Participation in Initiatives

Universal Disclosures

・Promoting ESG Initiatives through the Provision of
Products and Services > Study and Research on Promotionof ESG Initiatives through the Provision of Products andServices102-12 External initiatives
1. Organizational profile• Creating a Society Where People Can Live with Security
through Sustainable Investments and Financing > Study andResearch on Sustainable Investments and Financing

About Us (Company Information)

102-2 Activities, brands, products, andservices

Tokio Marine Group

102-3 Location of headquarters

About Us (Company Information)

102-14 Statement from seniordecision-maker102-4 Location of operations

Tokio Marine Group

3. Ethics and integrity

102-5 Ownership and legal form

Investor Relations > Stock Information > Stock
Information

102-16 Values, principles, standards,
and norms of behavior

102-6 Markets served

Tokio Marine Group4. Governance102-13 Membership of associations
2. Strategy

GRI 102:
GeneralDisclosures
2016

Tokio Marine Group
102-7 Scale of the organization
Investor Relations > Financial Data

102-8 Information on employees andother workers

・Sustainability Performance Data >Human Rights and Labor> Basic Data > Number of employees (Tokio Marine Holdings
and major subsidiaries)

102-10 Significant changes to theorganization and its supply chain

・Editorial Policy > Scope of this Report102-18 Governance structure

About Us > Company Information > Organization Chart
Tokio Marine Group’s Sustainability Promotion Structure andPlans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure102-40 List of stakeholder groups

・Stakeholder Engagement > Tokio Marine Group’s
Stakeholders

102-41 Collective bargaining
agreements

・Sustainability Performance Data > Fair Personnel System
and Management > Labor union participation rate (Tokio
Marine Holdings and domestic major subsidiaries)
・Stakeholder Engagement

・Internal Control > 2. Risk Management
・External Evaluations and Participation in Initiatives
Making Society Resilient to Natural Disasters > 2. Conducting
Research on Climate Change and Natural Disaster Risks andLinking the Findings to Product and Service Planning167

102-42 Identifying and selecting
stakeholders[Engaged stakeholders are selected by eliminating antisocial forces and adhering to guidelines and policies ofrelated businesses. Sustainability dialogue participants are
selected based on their suitability for the theme.]

102-43 Approach to stakeholder
engagement

・Stakeholder Engagement > Tokio Marine Group’s
Stakeholders

102-44 Key topics and concerns raised

・Stakeholder Engagement > Opinions Received from
Experts in the Past and Subsequent Responses

Sustainability
Library102-11 Precautionary principle ofapproach

About Us > Governance

Sustainability
Management

・Sustainability in the Value Chain

・Tokio Marine Group's Approach to Sustainability

5. Stakeholder engagement[Information on employee gender at overseas major
subsidiaries, employment contract and employment typeare not disclosed.]

102-9 Supply chain

・Top Message

Core Theme 3 /Supporting People

GRI 102:
GeneralDisclosures2016

・External Evaluations and Participation in Initiatives

Core Theme 2 /Protecting the Earth102-1 Name of the organization

Core Theme 1 /Providing Safety and Security

GRI 101: Foundation 2016 (GRI 101 does not include General Disclosures)

Governance

GRI Standards

General Disclosures

Page Number/URL (Reasons for Omission)GRI Standards

6. Reporting practice102-45 Entities included in the
consolidated financial statements

Page Number/URL (Reasons for Omission)

Indirect Economic Impacts
・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Tokio Marine Group

102-47 List of material topics

・Tokio Marine Group’s Approach to Sustainability > Tokio
Marine Group’s Approach to Sustainability and Group Core
Sustainability Themes and Materiality

102-48 Restatements of information

・Editorial Policy > Scope of This Report102-49 Changes in reporting

Not applicable

102-50 Reporting period

・Editorial Policy > Scope of This Report102-51 Date of most recent report

・Editorial Policy > Date of Publication

102-52 Reporting cycle

・Editorial Policy > Date of Publication

102-53 Contact point for questions
regarding the report

・Editorial Policy

102-54 Claims of reporting inaccordance with the GRI Standards

・GRI Standards Content Index

102-55 GRI content index

・GRI Standards Content Index

102-56 External assurance

・Third-Party Assurance

GRI 103:
Management
Approach
2016

Tokio Marine Group’s Sustainability Promotion Structure andPlans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure• Tokio Marine Group’s Sustainability Promotion Structure
and Plans and Results of Sustainability Initiatives• Promoting ESG Initiatives through the Provision of Products103-2 The management approach and and Services
its components• Making Society Resilient to Natural Disasters >2. Conducting Research on Climate Change and Natural
103-3 Evaluation of the management Disaster Risks and Linking the Findings to Product andapproach
Service Planning• Preserving Biodiversity and Wetlands through Products andServices• Building a Society Based on Health and Longevity to Ensure
Peace of Mind > 4. Activities to Reduce the Incidence ofCancer and Other Diseases and Support Patients and Their
Families203-1 Infrastructure investments and
GRI 203:
Indirect Economic services supported
Impacts
2016

Material Topics

・Building a Society Based on Health and Longevity to
Ensure Peace of Mind > 4. Activities to Reduce the Incidenceof Cancer and Other Diseases and Support Patients and Their
Families
・Eliminating Poverty in Society

Economic Performance103-2 The management approach and・Corporate Governanceits components
・Tokio Marine Group’s Approach to Sustainability
103-3 Evaluation of the management ・Stakeholder Engagement
approach
201-1 Direct economic value
generated and distributed

201-2 Financial implications and otherrisks and opportunities due to climatechangeGRI 103:
Management
Approach
2016

・Sustainability Performance Data > Local Community andSocial Contribution Activities
・Initiatives for Building a Decarbonized Society

GRI 205:
Anti-corruption
2016

Promoting Environmental Management > 4. Initiatives forEnergy Conservation and the Reduction of Environmental
Footprint > Environmental Accounting

168

Tokio Marine Group’s Sustainability Promotion Structure and103-2 The management approach andPlans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure
・Recognition about ISO 26000
103-3 Evaluation of the management
・Internal Control > 1. Compliance and Anti-Corruption
approach・Internal Control > 1. Compliance and Anti-Corruption >Hotline System (Internal Whistleblower System)

205-1 Operations assessed for risks
related to corruption

・Internal Control > 2. Compliance and Anti-Corruption[Details regarding risk assessment are not disclosed.]

Sustainability
Library

GRI 201:
Economic
Performance
2016

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Sustainability
Management

GRI 103:
Management
Approach2016

Anti-corruption

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Core Theme 3 /Supporting People203-2 Significant indirect economic
impacts

・Nurturing Generations Responsible for the Future >1. Nurturing Future Generations, Encouraging International
Exchange and Promoting Sports in Local Communities
through Foundations

Core Theme 2 /Protecting the Earth・Tokio Marine Group’s Approach to Sustainability > Tokio
Marine Group’s Approach to Sustainability and Group Core
Sustainability Themes and Materiality

Core Theme 1 /Providing Safety and Security

102-46 Defining report content andtopic Boundaries

Governance

GRI 102:
GeneralDisclosures
2016

General Disclosures

Tokio Marine Group's
Sustainability

GRI Standards

Page Number/URL (Reasons for Omission)

GRI 303: Water 2016

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

GRI 103:
Approach

Tokio Marine Group’s Sustainability Promotion Structure and103-2 The management approach and Plans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure
・Recognition about ISO 26000
103-3 Evaluation of the management ・Internal Control > 3. Compliance and Anti-Corruption
approach・Internal Control > 1. Compliance and Anti-Corruption >Hotline System (Internal Whistleblower System)

GRI 103:
Management
Approach2016

206-1 Legal actions foranti-competitive behavior, anti-trust, Not applicableand monopoly practices

GRI 304:
Biodiversity 2016

GRI 301: Materials
2016・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Groupand its BoundaryCore Sustainability Themes and Materiality

GRI 103:
Management
Approach
2016

・Sustainability Performance Data > Environment

EnergyManagement
Approach2016

GRI 302: Energy
2016・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Groupand its BoundaryCore Sustainability Themes and Materiality

GRI305:Emissions2016

103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management302-1 Energy consumption within the・Sustainability Performance Data > Environmentorganization

2016

305-1 Direct (Scope 1) GHG emissions

・Sustainability Performance Data > Environment

305-2 Energy indirect (Scope 2) GHG
emissions・Sustainability Performance Data > Environment

305-3 Other indirect (Scope 3) GHG
emissions・Sustainability Performance Data > Environment

305-4 GHG emissions intensity

・Sustainability Performance Data > Environment

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Groupand its BoundaryCore Sustainability Themes and Materiality

GRI 103:
Management
Approach2016

103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management

169

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andPlans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management

Sustainability
Library

Approach103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andPlans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management

Sustainability
Management

Management

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Effluents and Waste

Water

GRI 103:・Preserving Biodiversity and Wetlands through Products
and Services

Core Theme 3 /Supporting People

GRI 103:304-3 Habitats protected or restored

Emissions103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management301-1 Materials used by weight orvolume103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management

Core Theme 2 /Protecting the Earth2016

303-1 Water withdrawal by source

Page Number/URL (Reasons for Omission)

Biodiversity

Materials

Management

General Disclosures

Core Theme 1 /Providing Safety and Security

GRI 206: Anticompetitive
Behavior 2016

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Groupand its BoundaryCore Sustainability Themes and Materiality

GRI Standards

Anti-competitive Behavior

GRI 103:
Management
Approach
2016

・Sustainability Performance Data > Environment(Environmental Load Data (Tokio Marine Holdings and major
subsidiaries))

Governance

General Disclosures

Tokio Marine Group's
Sustainability

GRI Standards

306-2 Waste by type and disposal
methodPage Number/URL (Reasons for Omission)GRI Standards

・Sustainability Performance Data > Environment(Environmental Load Data (Tokio Marine Holdings and major
subsidiaries))

401-1 New employee hires andemployee turnover
GRI 401:
Employment
2016

Environmental Compliance

GRI 307:
Environmental
Compliance 2016

Occupational Health and Safety

103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Promoting Environmental Management

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality
GRI 103:
Management
Approach 2016

Not applicable

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

GRI 403:
Occupational
Health and Safety2016103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Sustainability in the Value Chain

308-1 New suppliers that werescreened using environmental criteria

Training and Education

According to Tokio Marine & Nichido’s Principle ofTransactions, we ask suppliers for confirmation of“compliance with laws, regulations and social norms” and“consideration for the environment.” However, the indicators
are not disclosed.

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality
GRI 404:
Training and
Education
2016

170

Tokio Marine Group’s Sustainability Promotion Structure and103-2 The management approach andPlans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure
・Recognition about ISO 26000
103-3 Evaluation of the management
・Developing and Utilizing Diverse Human Resources >approach
2. Development of Human Resources404-2 Programs for upgrading
employee skills and transition
assistance programs

・Developing and Utilizing Diverse Human Resources >2. Development of Human Resources
・Sustainability Performance Data > Development of Human
Resources > Job request system (job posting system) (Tokio
Marine & Nichido)

Sustainability
Library

Tokio Marine Group’s Sustainability Promotion Structure and103-2 The management approach andPlans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure
・Recognition about ISO 26000
103-3 Evaluation of the management
・Developing and Utilizing Diverse Human Resources >approach
4. Reform of Working Styles

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Sustainability
Management

GRI 103:
Management
Approach2016

Employment

GRI 103:
Management
Approach
2016

・Sustainability Performance Data > Health Management
and Occupational Health and Safety > Industrial accidents
403-2 Types of injury and rates of(Tokio Marine Holdings and domestic major subsidiaries)
injury, occupational diseases, lostdays, and absenteeism, and number of
Number of occupational accidents and commuting
work-related fatalities
accidents are disclosed, but data by region and gender are
not disclosed.

Core Theme 3 /Supporting People

・Sustainability in the Value Chain

103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management ・Recognition about ISO 26000
approach・Developing and Utilizing Diverse Human ResourcesCore Theme 2 /Protecting the EarthGRI 308:
Supplier
Environmental
Assessment
2016

401-3 Parental leave[Discloses the number of employees using work/life balance
related systems]

Supplier Environmental Assessment

GRI 103:
Management
Approach
2016

・Sustainability Performance Data > Human Rights andLabor
・Sustainability Performance Data > Reform of Working
Styles・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

307-1 Non-compliance withenvironmental laws and regulations

Page Number/URL (Reasons for Omission)

Core Theme 1 /Providing Safety and Security

GRI 103:
Management
Approach
2016

General Disclosures

Governance

GRI 306: Effluentsand Waste 2016

General Disclosures

Tokio Marine Group's
Sustainability

GRI Standards

General Disclosures

GRI Standards

Page Number/URL (Reasons for Omission)

405-1 Diversity of governance bodies
and employees

・Sustainability Performance Data > Utilizing Diverse Human
Resources > Number of directors and managers (Tokio
Marine Holdings and domestic major subsidiaries)

・Making Society Resilient to Natural Disasters >2. Conducting Research on Climate Change and Natural
Disaster Risks and Linking the Findings to Product andService Planning
GRI 413:
Local
Communities
2016

Human Rights Assessment

413-1 Operations with local
community engagement, impact
assessments, and development
programs

・Building a Society Based on Health and Longevity to
Ensure Peace of Mind > 4. Activities to Reduce the Incidenceof Cancer and Other Diseases and Support Patients and Their
Families

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality
Supplier Social Assessment
103-2 The management approach andTokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management• Recognition about ISO 26000
approach• Respect for Human Rights

GRI 103:
Management
Approach2016

GRI412:
Human Rights
Assessment
2016412-2 Employee training on humanrights policies or procedures

GRI 414:
Supplier Social
Assessment
2016

・Sustainability Performance Data > Human Rights > Humanrights training participation rate (Tokio Marine Holdings anddomestic major subsidiaries)

103-2 The management approach and Tokio Marine Group’s Sustainability Promotion Structure andits components
Plans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-3 Evaluation of the management • Recognition about ISO 26000
approach• Sustainability in the Value Chain
414-1 New suppliers that werescreened using social criteria

・Sustainability in the Value Chain

415-1 Political contributions

Value of political cosntributions*1

Sustainability
Management・Respect for Human Rights

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Core Theme 3 /Supporting People

GRI 103:
Management
Approach
2016

・Preserving Biodiversity and Wetlands through Products
and Services > 2. Tree Planting Activities in Southeast Asia
and Communicating Relevant Information > Economic Valueand Impact on Local Communities from Mangrove Planting

Core Theme 2 /Protecting the Earth・Sustainability Performance Data >Human Rights and Labor> Basic Data

Core Theme 1 /Providing Safety and Security

GRI 103:
Management
Approach
2016

Tokio Marine Group’s Sustainability Promotion Structure and103-2 The management approach andPlans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure
・Recognition about ISO 26000
103-3 Evaluation of the management
・Developing and Utilizing Diverse Human Resources >approach
3. Utilizing Diverse Human Resources

Tokio Marine Group’s Sustainability Promotion Structure andPlans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure• Recognition about ISO 26000
103-2 The management approach and• Building a Secure Society by Utilizing Traffic Technology
its components
Innovation• Preserving Biodiversity and Wetlands through Products and103-3 Evaluation of the management
Services
approach• Building a Society Based on Health and Longevity to Ensure
Peace of Mind > 4. Activities to Reduce the Incidence ofCancer and Other Diseases and Support Patients and Their
Families

Governance・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

GRI 405:
Diversityand Equal
Opportunity
2016

Page Number/URL (Reasons for Omission)

Local Communities

Diversity and Equal Opportunity

GRI 103:
Management
Approach
2016

General Disclosures

Tokio Marine Group's
Sustainability

GRI Standards

Public Policy
GRI 415:
Public Policy

171

Sustainability
Library

・Sustainability Performance Data > Human Rights > Humanrights training hours (Tokio Marine & Nichido)

General Disclosures

Page Number/URL (Reasons for Omission)GRI Standards

Customer Privacy

2016

Approach 2016103-3 Evaluation of the management
approach

GRI 103:
Management
Approach
2016

・Improving Quality from the Customer’s Perspective >4. Response to Customer Feedback > Fiscal 2019 Number ofCustomer Feedback Comments

Socioeconomic ComplianceApproach 2016

Socioeconomic
Compliance 2016

Disasters and Traffic Safety *Tokio Marine Group’s Sustainability Promotion Structure andPlans and Results of Sustainability Initiatives > Tokio Marine
Group Sustainability Promotion Structure103-2 The management approach and • Recognition about ISO 26000
its components• Internal Control > 4. Compliance and Anti-Corruption• Internal Control > 1. Compliance and Anti-Corruption >103-3 Evaluation of the management
Hotline System (Internal Whistleblower System)
approach• Respect for Human Rights > Management Stanceconcerning Respect for Human Rights and Various Initiatives> Hotline System (Whistle Blower System)

GRI 103:
Management
Approach
2016

・Building a Secure Society by Utilizing Traffic Technology
Innovation

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality
GRI 103:・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

103-3 Evaluation of the management
approach103-2 The management approach andits components
・Building a Society Based on Health and Longevity to
Ensure Peace of Mind103-3 Evaluation of the management • Making Society Resilient to Natural Disasters
approach*Material issues identified by Tokio Marine Group that have no relevance to any of the items in the standards.
*1 In Fiscal 2020, Tokio Marine Group made political donations amounting to 18.1 million yen. In Japan, it is mandatory
for political organizations to release the status of income and spending of political funds. Therefore, the above mentioned
amount is to be disclosed in the Official Gazette and prefectural public notice.

・Promoting ESG Initiatives through the Provision of
Products and Services

172

Sustainability
Library103-2 The management approach andits components

Approach 2016

Sustainability
Management

Approach 2016103-2 The management approach andits components

Comprehensive Insurance Service Encompassing Treatment, Finance, Longevity and Health *419-1 Non-compliance with laws andregulations in the social and economic Not applicablearea

Management

GRI 103:・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

103-3 Evaluation of the management
approachPromoting ESG Initiatives through the Provision of Products and Services*Management

・Creating a Society Where People Can Live with Security
through Sustainable Investments and Financing

Core Theme 3 /Supporting People

GRI 419:103-2 The management approach andits components

Core Theme 2 /Protecting the EarthGRI 103:・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

103-3 Evaluation of the management
approach・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Management

・Preventing Global Warming by Promoting theDevelopment of Clean Energy

Sustainable Investment *・Internal Control > 3. Information Security418-1 Substantiated complaints
concerning breaches of customer
privacy and losses of customer data103-2 The management approach andits components

Core Theme 1 /Providing Safety and Security

Customer Privacy

GRI 103:
Management

Tokio Marine Group’s Sustainability Promotion Structure and103-2 The management approach and Plans and Results of Sustainability Initiatives > Tokio Marine
its components
Group Sustainability Promotion Structure
・Recognition about ISO 26000
103-3 Evaluation of the management ・Internal Control > 3. Information Security
approach・Improving Quality from the Customer’s Perspective >3. Response to Customer Feedback

・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

Governance

GRI 418:

Page Number/URL (Reasons for Omission)Development of Clean Energy *・Tokio Marine Group’s Approach to Sustainability > Tokio103-1 Explanation of the material topic
Marine Group’s Approach to Sustainability and Group Coreand its Boundary
Sustainability Themes and Materiality

GRI 103:
Management
Approach
2016

General Disclosures

Tokio Marine Group's
Sustainability

GRI Standards

In Tokio Marine Group, the departments handling each respective function are responsible for

ISO 26000 Core Issues and Issues

implementing initiatives for each sustainability issue. By referring to the core subjects addressed in

Reference

Approach regarding impact

Core Theme 2: Protecting the Earth;
Promoting Environmental Management

fair operating practices, consumer issues and community involvement and development, Tokio

Tokio Marine Group Sustainability Charter
Policies/Commitment

Marine Group reviews the materiality of its sustainability issues and makes efforts to improve them.
The management systems for each issue are listed within each section of this report.

Management Elements
Approach regarding impact

ReferenceManagement
methods

Approach regarding impact

Goals and targets
Management
methods

Respect for Human Rights

Respect for Human Rights > Management System
Responsibilities andconcerning Respect for Human Rights and Initiatives andmanagement resources
Various Initiatives
Complaint handlingmechanism
Specific steps

The
environment

Hotline System (Whistle Blower System)

Climate change
mitigation andadaptation

ISO 14001; Green Assist
Promoting Environmental Management
Core Theme 2: Protecting the Earth; 3. Concept for Reducing
CO2 Emissions

Policies/Commitment

Tokio Marine Group Sustainability Charter

Goals and targets

Plans and Results of Sustainability Initiatives

Responsibilities andManagement management resources
methods
Complaint handlingmechanism

Respect for Human Rights

1-B. Stance on Promoting Environmental Management
ISO 14001; Green Assist

Promoting Health and Productivity Management

Preventing Global Warming by Promoting the Developmentof Clean Energy

Approach regarding impact
Tokio Marine Group’s Vision for Biodiversity and Wetlands
2. Preservation of Biodiversity and Wetlands

Tokio Marine Group Sustainability Charter (Respect for
Human Rights and Dignity)

Policies/Commitment
Tokio Marine Group’s Vision for Biodiversity and Wetlands

Plans and Results of Sustainability Initiatives

Biodiversity andrestoration ofnatural habitats Management
methods

Developing and Utilizing Diverse Human Resources
Fair Personnel System and Management; Raising Employee
Satisfaction Levels

Goals and targets

Responsibilities and1-B. Stance on Promoting Environmental Management
management resources
Complaint handlingmechanism

Promoting Health and Productivity Management;
Developing and Utilizing Diverse Human Resources

Specific steps

173

Plans and Results of Sustainability Initiatives

ISO 14001; Green Assist
Promotion of Environmental Management; Preserving
Biodiversity and Wetlands through Products and Services

Sustainability
Library

Specific steps

Approach regarding impact

Developing and Utilizing Diverse Human Resources

Sustainability
Management

Labor
practices

Employment andemployment
relationships/
Policies/Commitment
Conditions ofwork and social
protection/Social
Goals and targets
dialogue/Healthand safety atManagement Responsibilities andwork/Human
methods management resources
development
and training inComplaint handlingthe workplacemechanism

Core Theme 3 /Supporting People

Making Society Resilient to Natural Disasters
Specific steps

Core Theme 2 /Protecting the Earth

HumanrightsSpecific steps

Policies/Commitment
Respect for Human Rights > Fundamental Policy

Plans and Results of Sustainability Initiatives

Responsibilities and1-B. Stance on Promoting Environmental Management
management resources
Complaint handlingmechanism

Respect for Human Rights, Fundamental Policy
Tokio Marine Group Sustainability Charter (Respect for
Human Rights and Dignity)

Due diligence/
Human rights
risk situations/
Avoidance ofcomplicity/
Discriminationand vulnerable
groupsGoals and targets

Tokio Marine Group Environmental Philosophy,
Environmental Policy and StanceCore Theme 1 /Providing Safety and Security

ISO 26000 Core Issues and Issues

Preventionof pollution/
Sustainable
resource use

GovernanceISO 26000, specifically organizational governance, human rights, labor practices, the environment,

Management Elements

Tokio Marine Group's
Sustainability

Recognition about ISO 26000

Management Elements
Approach regarding impact

Reference

ISO 26000 Core Issues and Issues

Internal Control

Management Elements

Reference

Approach regarding impact

Information Security

Policies/Commitment

Specific steps
Fair
operatingpractices

Approach regarding impact

Consumer dataprotection
and privacy

Specific steps
ConsumerissuesCompliance and Anti-Corruption

Approach regarding impact

Sustainability in the Value Chain
Tokio Marine Group Sustainability Charter
Sustainableconsumption

Tokio Marine & Nichido Group Principle of Transactions
Sustainability in the Value Chain

Promoting social
responsibility
Responsibilities andPlans and Results of Sustainability Initiatives
Managementin the value chain
management resources
methods
Complaint handling
Value Chain Management
mechanism

Specific steps

Policies/Commitment
Goals and targets

Goals and targets

Plans and Results of Sustainability Initiatives

Complaint handlingmechanism

Response to Customer Feedback

Specific steps

Eliminating Poverty in Society
Tokio Marine Group’s Approach to Sustainability

Policies/Commitment

Tokio Marine Group Sustainability Charter

Goals and targets

Plans and Results of Sustainability Initiatives

Responsibilities andTokio Marine Group Sustainability Promotion Structure
management resources

Basic Policies for Protection of Customers’ Interests
Community
involvementand development

Plans and Results of Sustainability Initiatives

Complaint handlingmechanism
Community
involvement

Stakeholder Engagement
Building a Secure Society by Leveraging Traffic Technology
Innovation

Management
methods

Increasing Safety in Daily Lives by Responding to Varying
Lifestyles and Changes in Society
Specific steps

Building Communities for People to Live with Peace of Mind
through Environmental Protection Activities

Sustainability
Management

Building a Society Based on Health and Longevity to Ensure
Peace of Mind

Response to Customer Feedback

Nurturing Generations Responsible for the Future
Improving Quality from the Customer’s Perspective

Aiming to Create a Symbiotic Society

174

Sustainability
Library

Specific steps

Tokio Marine Group Sustainability Charter

Sustainability Promotion Structure and Plans and Results
Management Responsibilities andof Sustainability Initiatives; Sustainable Consumption
methods management resources
Management System

Improving Quality from the Customer’s Perspective

Consumer
service, support,
Quality Improvement Initiatives
and complaintand dispute
Management Responsibilities andresolution/
Response to Customer Feedback
methods management resources
Education andawareness
Working Together with Agents to Improve Quality
Complaint handlingmechanism

Sustainability Promotion Structure and Plans and Resultsof Sustainability Initiatives; Sustainable Consumption
Management System

Core Theme 3 /Supporting People

Approach regarding impact

Information Security

Policies/Commitment

Approach regarding impact

Response to Customer Feedback; Sustainability in the Value
Chain; Promoting ESG Initiatives through the Provision of
Products and Services; Creating a Society Where People Can
Live with Security through Sustainable Investments andFinancingResponse to Customer Feedback

Core Theme 2 /Protecting the Earth

Goals and targets

Plans and Results of Sustainability Initiatives

Management Responsibilities andInternal Control
methods management resources
Complaint handlingmechanism

Policies/Commitment

ConsumerissuesGoals and targets

Privacy PolicyCore Theme 1 /Providing Safety and Security

Policies/Commitment
Anti-corruption/
Responsible
Goals and targets
Plans and Results of Sustainability Initiatives
political
involvement/
Management Responsibilities andFair competition/
methods management resources Tokio Marine Group Compliance System
Respect for
property rights
Complaint handling
Hotline System (Internal Whistleblower System)mechanism

Governance

Tokio Marine Group Sustainability Charter, Declaration ofCommitment to Compliance, Tokio Marine Group Code of
Conduct

Tokio Marine Group's
Sustainability

ISO 26000 Core Issues and Issues

This report is intended to report on the principal sustainability activities of Tokio Marine Group in

Scope of This Reportfiscal 2019 to all our stakeholders.

of Tokio Marine Group’s sustainability initiatives as well as our activities based on three core themes

Fundamentally, this report covers Tokio Marine Holdings and its major domestic and overseas Group
companies*.

(Providing Safety and Security, Protecting the Earth and Supporting People), and discloses detailed*Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

The Tokio Marine Group Sustainability Report 2020 focuses mainly on the philosophy and direction

Reporting period
This report covers activities conducted primarily during fiscal 2019 (April 2019 - March 2020).

We also publish Integrated Annual Report 2020 for investors.

However, for the purpose of further clarification, on occasion, reference is made to activities
undertaken outside the reporting period.

Integrated Annual Report 2020

Principal changes during the reporting period
None

Dates of Publication• Global Reporting Initiative (GRI) Sustainability Reporting Standards• Previous edition: November 2019• ISO 26000 Guidance on Social Responsibility• Current edition: November 2020

• United Nations Global Compact, “Guidelines for Communication on Progress (COPs)”• Next edition: November 2021 (scheduled)

1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel. +81-3-5223-1552 Fax. +81-3-6267-5916
e-mail: CSR@tokiomarinehd.com

Sustainability
Management

Sustainability Division, Corporate Planning Department
Tokio Marine Holdings, Inc.

Core Theme 3 /Supporting People

For inquiries concerning the Sustainability Report, please contact:

Core Theme 2 /Protecting the Earth

Guidelines Referred to in Preparing this Report

Core Theme 1 /Providing Safety and Security

information.

Governance

Reporting organizations

Tokio Marine Group's
Sustainability

Editorial Policy

Sustainability
Library

175東京都千代田区丸の内1-2-1東京海上日動ビル新館 〒100-0005
Tel.03-6212-3333（代表）Tokio Marine Nichido Building Shinkan,
1-2-1, Marunouchi, Chiyoda-ku,
Tokyo, 100-0005 Japan+81-3 -6212-3333
東京都千代田区丸の内1-2-1 東京海上日動ビル新館 〒100-0005