Sustainability Report 2014

Sustainability Report 2014

index

Message from the President

P. 03

Tokio Marine Group’s CSR

P. 07

CSR Booklet

P. 42

Material Issue ‐Environmental‐

Responding to Climate Change and Natural Disaster Risk

Material Issue ‐Social‐

Contributing to Local Communities and Societies

P. 45
P. 87

Material Issue ‐Governance‐
Strengthening CSR Management

Relations with Stakeholders
Management Information
CSR LibraryThis Sustainability Report 2014 was produced based on information posted on the Company’s website.

P 145
P.
P. 183P 228
P.
P. 234

Sustainability Report 2014

Message from the President

Social Responsibility
Message from the President

With customer trust as the foundation of all its corporate activities, Tokio Marine Group aims to contribute to therealization of a sustainable society drawing on its knowledge and experience accumulated over many years in theinsurance business and providing security and safety to its customers and society through its business activities.
The past several years have witnessed a number of major natural disasters that have devastated various regions
around the world. The Great East Japan Earthquake and the flooding in Thailand in 2011, Hurricane Sandy in the
United States in 2012 and Typhoon Haiyan in the Philippines in 2013 all caused enormous damage. In response,
the Company drew on the full strength of the entire Group to make insurance claims payments and to expedite
recovery and supported recovery efforts in the devastated areas. Meanwhile, besides such disasters, the world
faces a host of environmental, social and governance (ESG) issues that include environmental and energy
problems, low birthrates and aging societies (a rising need for medical and nursing care), poverty and traffic
accidents.
Tokio Marine Group will work to earn further trust from its customers and society and contribute to the resolution of
ESG issues through initiatives for securing customers by providing insurance and financial services and protecting
the future of the planet by undertaking environmental activities such as the Mangrove Planting Project.
Initiatives for the Environment
Tokio Marine Group has been undertaking research on climate change and natural disaster risk in collaboration
with The University of Tokyo since 2005 and Nagoya University since 2007; research on earthquake and tsunami
risk through an industry-academia collaboration agreement with Tohoku University formed in July 2011; andresearch on water disaster risk under future climate conditions in collaboration with Kyoto University since October
2012. Through industry-academia collaborative research with these world-class research institutions, we will
enhance our scientific knowledge of climate change and natural disaster risk to contribute to improving disasterprevention and reduction capabilities around the world and building a secure, safe and resilient society.

4Social Responsibility
Message from the President

Moreover, to reduce the environmental burden, in addition to efforts at Group companies in Japan and overseas toconserve electricity and other types of energy and to reform various processes that include the move to paperless
operations, the Group is continuing the Mangrove Planting Project. Commenced in 1999, this project is now in its
16th year, and 8,405 hectares (approximately 1,798 times the area of Tokyo Dome as of March 2014) of mangrove
have been planted during this period. Mangroves slow the progression of global warming by absorbing andstabilizing large amounts of CO2 and function as embankments to protect communities from storm surges andtsunamis. These also provide the bounties of nature such as fishery and forest resources that are indispensable tothe lives of local residents and help to stabilize and improve their lives. Tokio Marine Group aims to continue
undertaking this project for 100 years to protect the future of the planet. From October 2013, Tokio Marine has
been supporting non-profit organizations (NPOs) engaged in environmental protection activities in Japan and hascommenced projects that provide children with learning experiences on the importance of protecting theenvironment.
Initiatives for Society
Tokio Marine Group provides various insurance and financial services and conducts social contribution activities sothat people can live in safety and with a sense of security into the future.
In terms of insurance initiatives, in January 2012 we commenced sales of a lump-sum payment rider for auto
insurance in case of total vehicle loss from an earthquake, volcanic eruption or tsunami. The rider is aimed atensuring that customers suffering damage in an earthquake have a means of transportation, which is essential intheir everyday lives. Also in January 2012, we launched One Day Auto Insurance, which is aimed at reducing auto
accidents involving uninsured drivers by encouraging young drivers who do not own vehicles to sign up for
insurance. Meanwhile, in India we commenced marketing of weather insurance and microinsurance to farmers andlow-income earners. We also promote activities that contribute to the realization of a secure and safe society.
These include providing support for the Pink Ribbon Movement (a campaign for communicating the importance ofthe early detection of breast cancer) and holding Green Lessons and Disaster Prevention Lessons for children inelementary schools, who will shoulder the future of the planet. In our efforts toward rebuilding after the Great East
Japan Earthquake, based on the concept of "never forget the earthquake disaster," we will continue to provide
support in various forms such as our involvement in a project for the restoration of coastal forests in the Tohoku
region promoted by a non-governmental organization (NGO).
Initiatives for GovernanceIn 2005, Tokio Marine Group endorsed the United Nations Global Compact (UNGC) and has promoted initiatives
based on the UNGC's ten principles in the areas of human rights, labour, the environment and anti-corruption. We
also place great importance on the social role and responsibilities that the insurance industry is expected to fulfill,
and Tokio Marine & Nichido is a signatory to the Principles for Sustainable Insurance (PSI) advocated by theUnited Nations Environment Programme Finance Initiative (UNEP FI). To ensure we are a company that continues
serving a useful purpose during times of need, we will also promote diversity* that enables Tokio Marine Group
employees working in countries worldwide and who serve as dynamic forces to play active roles regardless of theirnationality, gender, age or whether they have disabilities.
Insurance has been called a "people's business." Tokio Marine Group is a global insurance group with a dedicated,energetic and proactive workforce and organization, which is the wellspring of its competitiveness in each country
and region and a crucial asset for contributing to the development of a sustainable society.
My mission is none other than to make Tokio Marine Group a "Good Company" that works to resolve issues facing
society and earns the widespread trust of its customers and society. This can only be achieved by harnessing thecomprehensive power of the Group together with its employees and interacting and cooperating with our various
stakeholders.

5Social Responsibility
Message from the President

In working toward our goals, I ask for the continued understanding and support of our stakeholders.
September 2014

*Tokio Marine Holdings was selected for "Fiscal 2013 Nadeshiko Brand" designation as a listed company that is
outstanding in encouraging women to play active roles in the workplace. Additionally, Tokio Marine & Nichido
earned the "Fiscal 2013 Diversity Management Selection 100" as a company with achievements such as utilizing
diverse human resources, spurring innovation and raising productivity.

6

Sustainability Report 2014

Tokio Marine Group's CSR• Tokio Marine Group's Approach to CSR• CSR Promotion Structure• CSR Material Issues of Tokio Marine Group• Stakeholder Engagement• Plans and Results of CSR Initiatives• External Evaluations and Awards• Participation in External Initiatives

Social Responsibility
Tokio Marine Group's CSR

Based on our Corporate Philosophy, we have

We introduce Tokio Marine Group's CSR promotion

established the Tokio Marine Group CSR Charter

structure.

as behavioral guidelines.

We introduce three CSR material issues of Tokio

We introduce our structure for stakeholder

Marine Group and the formulation process.

engagement.

We introduce fiscal 2013 results and fiscal 2014

We introduce external evaluations and awards

action plans using a reference list.

received as a corporate group that proactively
undertakes CSR.

We participate in and support various initiatives forthe realization of a sustainable society.

8Social Responsibility
Tokio Marine Group's CSR

Through realization of corporate philosophy, Tokio Marine Group continues to increase its corporate value
persistently by contributing a sustainable development of our society.
Tokio Marine Group has provided "security and safety" to society and contributed to its development by making themost of its abundant knowledge and experience accumulated over the years in the insurance industry. Risks
surrounding individuals and companies continue to become more diversified, and we are well aware of theincreasing importance of social roles and responsibilities incumbent on insurance companies.
Tokio Marine Group is determined to raise its corporate value continuously by realizing its Corporate Philosophy
and thus contributing to the sustainable growth of society.
Based on this rationale, we have formulated the Tokio Marine Group CSR Charter as behavioral guidelines for all
employees to execute CSR. Under the "Innovation and Execution 2014" mid-term business plan (FY2012 FY2014), we aim to become "a global corporate group maintaining growth by offering quality that customers
select."We believe the implementation of CSR management will serve as the cornerstone of these efforts, and we willproactively support initiatives to solve various social issues through our business activities.
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD Guidelines forMultinational Enterprises, ILO Declaration on Fundamental Principles and Rights at Work, UN Guiding Principles
on Business and Human Rights (Ruggie Framework), as well as ISO 26000. The ideas and contents of the ten
principles concerning human rights, labour, the environment and anti-corruption advocated by the United Nations
Global Compact (UNGC) coincide with Tokio Marine Group's own approach to CSR as well as its CSR Charter.
Therefore, Tokio Marine Holdings has been participating in the UNGC since 2005.
Participation in the United Nations Global Compact

9

Social Responsibility
Tokio Marine Group's CSR

10Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group Corporate Philosophy

Tokio Marine Group CSR Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its
Corporate Philosophy to achieve sustainable growth together with the development of society in accordance withthe following principles:

We aim to provide society with products and services to meet its needs for safety and security.

We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training andeducation of our employees.
We respect the right to privacy and strive to enforce sound information management and control.

Acknowledging that the protection of the global environment is an important responsibility for all corporate entities,
we respect the harmonization with and the improvement of the global environment in all of our activities.

11Social Responsibility
Tokio Marine Group's CSR

As a member of various communities and societies, we respect the diversity of cultures and customs and we aim
to contribute actively to the needs of the current era.

While striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspects of ourbusiness activities.

We intend to disclose information timely and appropriately and to promote dialogue with all our stakeholders toensure effective corporate management.

Tokio Marine Group's Stakeholders
Tokio Marine Group's stakeholders include all conceivable parties involved with the Group. These include persons
with vested interests in the Company, all related parties with general interest in the Company, persons involved
with the Company's CSR activities and persons envisioned as readers of the CSR Report. Among these, thoseparties with especially close relationships as well as those stakeholders deemed crucial from the perspective ofmaterial CSR issues are shown as follows. We also recognize governments, research institutes, the media andexternal initiatives and organizations as valuable stakeholders of Tokio Marine Group. However, for the sake ofsimplicity we have omitted the listing of these stakeholders below.

We continually provide customers and society with "safety and security." We will continue to promptly andappropriately provide even higher quality products, services and processes that meet the expectations of ourcustomers.

12Social Responsibility
Tokio Marine Group's CSR

By earnestly dealing with all our stakeholders, we will work to create a virtuous cycle in which we generate evenhigher and more appropriate levels of profits and continue to provide value to shareholders.

We emphasize mutual trust with our agents and combine our strengths to meet the needs of customers while
cooperating to promote mutually sound growth and development. We also aim for healthy mutual growth anddevelopment with their related business partners.

We respect each and every employee as individuals and recognize their dignity and value, and pay carefulattention to ensure that they can fulfill their responsibilities to their families. We aim to be a professional group withvery distinctive characteristics while cooperating to ensure all colleagues maximize their performance by assistingeach other productively.

We aim for healthy mutual growth and development with our business partners.

As a good corporate citizen, we strive to be recognized by local communities and societies while contributing to thecreation of a society where a diversity of people can live healthy lives and with a sense of security. We also makeefforts to protect the global environment for future generations.
State of Stakeholder Engagement (PDF)
Stakeholder Engagement

13Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Holdings has established a dedicated CSR Division (CSR Division, Corporate Planning Department)
to identify material CSR issues and to formulate and implement Group CSR strategies. The division supports the
CSR activities of each Group company through dialogue and cooperation with CSR key persons appointed topromote CSR within the divisions in charge of CSR at the respective Group companies.

Tokio Marine Group regularly convenes the CSR Board, comprising the president of Tokio Marine Holdings (board
chairman) and presidents of major domestic Group companies, as well as the CSR Key Persons Conference,
which consists of Tokio Marine Holdings and Group companies' CSR divisions. These bodies evaluate various
types of CSR initiatives and discuss response measures for CSR issues (important issues to be shared by eachGroup company) for the entire Group. Tokio Marine Holdings also convenes CSR Dialogues with external experts,
non-governmental organizations (NGOs), non-profit organizations (NPOs) and academics. The dialogues give us
opportunities to hear outside opinions about our awareness and approaches concerning the Group's CSR issues.
These opinions and other ideas are then reflected in our CSR strategy and our approach to each individual CSR
issue.
The Company's Board of Directors receives reports on the CSR activities of the entire Group while formulating theOverall Group CSR Strategy (medium-term plan and single fiscal-year plans). CSR promotion officers at eachGroup company play a leading role in promoting and handling common issues to be addressed by the entire Group
as well as in implementing CSR activities based on the characteristics of each business and local communities.

14

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group CSR Promotion Structure

Environmental Management Structure
Environmental-Related Products and Services
Tokio Marine Group is utilizing the know-how in climate change and global warming cultivated by each Group
company to promote the development of products and services that contribute to adapting to and mitigating climatechange, reducing damage from natural disasters, preserving biodiversity and supporting community development.

Reduction of the Environmental Burden
Tokio Marine Group appoints key personnel to roles promoting CSR activities within Group companies in Japanand overseas to reduce the environmental burden from its business activities and to advance environmental
protection initiatives in regions and communities. In our efforts to reduce the environmental burden in businessactivities, we perform plan-do-check-act (PDCA) cycle management through our proprietary Green Assist
environmental management system (EMS), which draws on ISO 14001, and engage in energy conservation andresource conservation initiatives. The head office of Tokio Marine & Nichido adopted an EMS based on the ISO
14001 environmental management standard in fiscal 1999, and Tokio Marine & Nichido Facilities followed suit in
fiscal 2006.

15

Social Responsibility
Tokio Marine Group's CSR

Structure for Dialogue and Cooperation with Principal Stakeholders• Customers
Tokio Marine Group promotes dialogue and cooperation with customers mainly through the Sales and Marketing
divisions of each Group company.
• Shareholders and investors
Tokio Marine Group promotes dialogue and cooperation with shareholders and investors mainly through the
Tokio Marine Holdings Corporate Planning Department's Corporate Communications and Investor Relations
Group.
• Insurance agents
Tokio Marine Group promotes dialogue and cooperation with insurance agents mainly through the Sales andMarketing divisions of each Group company.
• Business partners
Tokio Marine Group has established the "Tokio Marine Group Policies for Outsourcing Management" and the"Principle of Transactions" and promotes CSR procurement in collaboration with the Business Service Divisions
and the Sales and Marketing Divisions. Tokio Marine Group reviews the ways of its periodic CSR
communication.
• Employees
Tokio Marine Group promotes dialogue and cooperation with employees mainly through the Personnel Planning
Department.
• Local communities and society
Tokio Marine Group promotes dialogue and cooperation with local communities and society mainly through key
CSR personnel.

16Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group's CSR Promotion Initiatives (Example)
Aiming to be a "Good Company"
In undertaking business activities globally, Tokio Marine Group believes it
is crucial to resolutely share the concept of a "Good Company," which isthe direction it is pursuing as a Group, while placing significant importanceon the culture and values of each Group company to fully deploy thediverse capabilities of the numerous colleagues comprising the Group.
Accordingly, as a support tool for promoting discussions on being a Good
Company, we created and published a booklet (English) called "To be a
‘Good Company’" for overseas Group companies.
The booklet begins with messages from top management explaining theirthoughts on the concept of a Good Company and also features accounts of Tokio Marine Group's more than 130
year history, during which time it has pushed ahead with the idea of "Look Beyond Profit." Additionally, the booklet
covers the Group's global development in recent years and contains Good Company episodes. Besides theoriginal English-language version, the booklet has been translated into four languages (Spanish, Thai, Chineseand Portuguese). While utilizing this type of tool, we are sharing Tokio Marine Group's vision with employees
throughout the world.

Holding CSR Communication Meetings
Tokio Marine & Nichido, a Tokio Marine Group's major business company,
holds CSR Communication Meetings across domestic subsidiaries topromote the exchange of opinions with employees, aimed at deepening
employees' understanding of CSR initiatives and implementing these
initiatives throughout the organization as well as reflecting these opinionsin future CSR initiatives and measures. These meetings feature astraightforward exchange of opinions on Tokio Marine Group's CSR
initiatives and CSR activities conducted in respective workplaces.
Comments received from participants included, "Understanding thesignificance and purpose of CSR activities and 'CSR through our core businesses' has led to increased
motivation." Additionally, Tokio Marine Holdings also holds CSR Communication Meetings for employees of Group
companies.

CSR Training
Tokio Marine & Nichido conducts CSR training through e-Learning for all employees once a year to promote
understanding and sharing of the philosophy behind the company's CSR activities. In addition to affirmation of the
CSR Charter, the training includes topics such as confirmation of environmental burden reduction targets and theenvironmental management system and confirmation of the company's community and social contribution
initiatives. Key persons in each workplace promote participation in the training.

17Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group has reconfigured its CSR material issues in
its new mid-term business plan "Innovation and Execution
2014" (FY2012 - FY2014), taking into consideration
environmental, social and governance (ESG) issues and therequests and expectations of various stakeholders. As a result,
Tokio Marine Group has identified issues ― responding toclimate change and natural catastrophe risk, contributing to local
communities and societies, and strengthening CSR management― as fields with a strong relevance to the operations and thecharacteristics of the businesses of Tokio Marine Group(insurance, financial services, consulting, etc.) and will promote
activities in these areas.

We recognize climate change and natural disasters as a huge risk forboth present and future generations in the global community. At the sametime, we are aware that this represents a major risk with a large impact on
Tokio Marine Group's businesses (insurance, financial services,
consulting). Natural disasters such as the Great East Japan Earthquake
and floods in Thailand have sparked rising interest in the functions androles of insurance, financial services and consulting as adaptation
measures for responding to risks in society.
Tokio Marine Group has designated "responding to climate change andnatural disaster risk" as a material Group CSR issue and we are applying our knowledge and experiencecultivated in insurance, financial services and consulting in promoting initiatives for adapting to and mitigatingclimate change and minimizing the impact of natural disasters. Also, we will strive to raise the resilienceagainst climate change and catastrophe risk across society and contribute to creating a secure, safe andsustainable society.

18Social Responsibility
Tokio Marine Group's CSR

The global community is dealing with a host of social issues that include
disasters, aging of society (healthcare and nursing care), poverty andcommunity participation and development (support for emerging
countries). There are also a number of emerging issues in Japan that
include preventing and reducing disasters, aging of society (healthcare
and nursing care) and preventing automobile accidents. Tokio Marine
Group has set "contributing to local communities and societies" asanother Group CSR material issue. The Group intends to makecontributions in response to such social issues as healthcare, cancer andpoverty through its core businesses of insurance, financial services and consulting. Concurrently, we takegreat interest in participating in regional activities as collaborative work with local communities and society.
These activities include providing recommendations on preventing and reducing disasters, offering disasterprevention education, supporting the Pink Ribbon Movement (raising the cancer examination rate) andpromoting education support programs in developing countries. Through these efforts, we contribute tocreating a sustainable society as a good corporate citizen.
Addressing Social Issues - Providing Value through our Core Businesses
Community and Social Contribution Activities

To ensure we are trusted by customers and society and achievesustainable growth, Tokio Marine Group must raise the quality of its
initiatives in the areas of business strategies, governance and social
responsibilities, and build a sound and highly transparent management
structure as a global insurance group.
Tokio Marine Group has established "Strengthening CSR management"
as a material issue and aims to raise the quality of its risk-based
management (ERM: enterprise risk management), compliance andcorporate governance from the perspective of strengthening its globalbased management and controls, thereby increasing the level of trust by its stakeholders and fulfilling its
social responsibilities.

19

Social Responsibility
Tokio Marine Group's CSR

Process for Specifying CSR Material Issues of Tokio Marine Group
Under the mid-term business plan "Innovation and Execution 2014," Tokio Marine Group aims to become a "global
corporate group maintaining growth by offering quality that customers select" by fostering the sustainable growth ofsociety and providing increased value to all shareholders. In recent years, there have been gradually rising
expectations and calls for companies to consider environmental, social and governance (ESG) issues andproactively utilize the characteristics of their businesses in making efforts to solve them. In addition, based on thelessons learned from such natural catastrophes as the Great East Japan Earthquake and the floods in Thailand,society as a whole has taken great interest in the functions and roles of finance and insurance as an adaptation
measure for risk. Through the following process, Tokio Marine Holdings has specified its Group CSR material
issues under the mid-term business plan.
Specifying the Group's Material Issues
To identify social responsibility and sustainability issues, Tokio Marine Holdings believes it is crucial toevaluate the importance of each issue based on dialogue with stakeholders.
Specifically, the CSR Division, Corporate Planning Department identifies CSR issues related to Tokio Marine
Group's business based on numerous ESG issues set forth in ISO 26000 (international guidance on social
responsibility), the UN Global Compact and UNEP FI Principles for Sustainable Insurance (PSI) as well as on
various types of information and customer opinions (customer compliments, complaints and other opinions
and suggestions) received by Group companies, communications with employees and agents,
communications with shareholders, investors and external socially responsible investment (SRI) rating
agencies and CSR communication with external experts (CSR Dialogue).
We evaluate the importance of CSR issues identified through the above process by considering issues ofinfluence on stakeholder assessments and decisions and issues with significance of economic,
environmental and social impact on Tokio Marine Group and then specifying Group CSR material issues.

Monitoring and Verifying the Progress of Group CSR Material Issues
Tokio Marine Holding's CSR Board, which consists of representatives (presidents) of major Group
companies, discusses Group CSR material issues, while the Company's Board of Directors (Management
Meeting) periodically confirms the state of initiatives related to these issues. For the state of its initiatives forGroup CSR material issues and reporting on these issues, Tokio Marine Holdings undergoes a verification
process run by a third-party reviewer and publishes the Sustainability Report.

Environmental: Responding to Climate Change and Natural Catastrophe Risk
Social: Contributing to Local Communities and Societies

Governance: Strengthening CSR Management

20Social Responsibility
Tokio Marine Group's CSR

In implementing high-quality CSR management, we believe it is essential to develop a relationship of mutual trust
through dialogue with customers and all other stakeholders. We are promoting a deeper understanding of Tokio
Marine Group's thinking, values and various types of initiatives through customer opinions (customer compliments,
complaints and other opinions and suggestions) received by Group companies, communications with employees,
communications with agents, communications and investor relations (IR) activities with shareholders and investors,
communications with external socially responsible investment (SRI) rating agencies and CSR communication withexternal experts (CSR Dialogue). We work to identify issues of Group companies based on opinions andevaluations obtained through these dialogues.
Status of Implementation of Stakeholder Engagement (PDF)
Relations with Stakeholders
Response to Customer Feedback
Relations with Shareholders and Investors
Relations with Business Partners
Relations with Employees

Fiscal 2013 CSR Dialogue
Under the theme "CSR Dialogue," Tokio Marine Group regularly invites third-party experts to exchange views
about its CSR initiatives. On December 16, 2013, we invited prominent figures from various fields and asked theiropinions about the CSR initiatives of Tokio Marine Group based on the latest social conditions in the field of CSR.
Some opinions offered by these experts are provided herein.

21

Social Responsibility
Tokio Marine Group's CSR

Participants (Affiliations and positions are as of the date of the convening of the dialogue.)

Hikaru Kobayashi

Yuko Sakita

Mitsuo Ogawa

Professor

President

President

Faculty of Environment and

NPO GENKI Net for Creating a

Craig Consulting

Information Studies

Sustainable Society

Keio University

Tsuyoshi Nagano

Masahi Oba

Koji Iwai

President

Managing Director (at the time)

Senior Managing Director (atTokio Marine Holdings, Inc.

Tokio Marine Holdings, Inc.

the time)
Tokio Marine & Nichido Fire
Insurance Co., Ltd.

1. Environment (Response to Climate Change and Natural Disaster Risk)
Principal opinions from experts
Kobayashi: With numerous companies now regarding environmental measures as costs, I'd like to see Tokio
Marine Group play an active role through initiatives that utilize its main business for promoting economic activities
that can coexist harmoniously with the environment. Also, in keeping with the intent of the Law for Enhancing
Motivation on Environmental Conservation and Promoting of Environmental Education, I hope to see Tokio Marine
Group maintain a continual awareness of cooperation with local governments, non-governmental organizations(NGOs), non-profit organizations (NPOs) and community residents and nurture the next generation of people
capable of preserving the environment on a regional basis.

22

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group's response policies
Tokio Marine Group provides an array of products and services, including Tokio Marine & Nichido's Mega-Solar
Package Program and Tokio Marine Asset Management's TM Nippon Solar Energy Fund that support the advanceof environmental businesses. The Group will continuously consider and develop such products and services in the
future as well. Additionally, we will promote environmental awareness and environmental education for children
who will lead the next generation by holding "Green Lessons" at elementary schools and carrying out environment
protection events under the Green Gift Project, which is supported by the Ministry of the Environment, incooperation with NPOs and local governments.

2. Social (Contribution to Local Communities and Society)Principal opinions from experts
Sakita: I feel extremely reassured by the proactive initiatives for research and education on disaster prevention
and disaster reduction from earthquakes and tsunamis that are being implemented following the Great East Japan
Earthquake. In working toward the realization of a sustainable society, it is important to be aware of the culture andhistory that are deeply rooted in local communities. When it comes to solving the various issues facing the local
community, however, expertise is becoming more essential. Local governments, universities, specialized
institutions and financial institutions such as insurance companies must now collaborate with ordinary citizens,
NPOs and other organizations. I am hoping Tokio Marine Group will be aware of this need for cooperation as it
undertakes various initiatives.
Ogawa: From a global perspective, the world's population is projected to surpass 9 billion in 2050. Water and foodand other problems will eventually emerge even if these issues are not so serious today. A principal issue will be
the manner in which Tokio Marine Group can solve these problems utilizing its resources. Providing a first-step
opportunity by considering this issue through the use of backcasting is thus crucial.
Kobayashi: Absorbing and stabilizing CO2 through mangrove tree-planting activities is truly marvelous. I've also
heard that besides these benefits, the mangroves are also steadily providing other emerging social and economic
effects. I believe that proactively calling attention to these benefits is also important.

Tokio Marine Group's response policies
In implementing community and social contribution activities, Tokio Marine Group will continue working to solve
various social issues by actively collaborating with each specialist sector. These efforts include forming acollaboration agreement with Tohoku University as part of earthquake disaster reconstruction support andcooperating with NPOs and local governments in carrying out environmental protection activities in Japan under
the Green Gift Project. Moreover, in looking to the future in terms of global social issues, we are considering
actively undertaking initiatives in fields where we can provide solutions leveraging the Group's resources.
Also, mangrove tree planting continuously undertaken by Tokio Marine & Nichido since 1999 serves as aneffective measure against global warming by absorbing and stabilizing CO2. Additionally, the mangrove planting isyielding other benefits in the communities where mangroves are planted that include promoting recovery of
biodiversity, economic development and disaster-prevention effects. Tokio Marine Group plans to provide
information that will make these activities even easier to understand.

23

Social Responsibility
Tokio Marine Group's CSR

3. CSR Management
Principal opinions from experts
Ogawa: A noteworthy CSR trend over the past several years is the growing emphasis on the concept of building
win-win relationships between society and companies and creating shared values, and this is spurring the movetoward integrating management and CSR. I think Tokio Marine Group's "Good Company" concept closely
resembles this trend. Based on the idea that insurance, which is Tokio Marine Group's strength, is a "people's
business," I suggest the Group include "human development" in society as a material issue and infuse this into
initiatives that utilize the Group's main business, such as promoting financial and environmental education while
identifying the needs of each community.
Sakita: Tokio Marine Group's promoting of initiatives that deeply consider and address issues in Japan and theentire world as a global company deserves acclaim. In the future, I'd like to see Tokio Marine Group link these
initiatives and provide a clearer story on its feelings in trying to make contributions in Japan and the rest of theworld as well. Properly communicating this approach will provide society with a proper recognition of Tokio Marine
Group's presence.

Tokio Marine Group's response policies
In Tokio Marine Group's core business of insurance, it is people who are true management resources. Besides
simply providing monetary support, we will make ceaseless efforts to consider and implement methods that utilize
our human resources for solving social issues. We will clarify our stance and the materiality of our CSR initiatives
and will strive to undertake CSR activities globally that are unique to Tokio Marine Group.

Responding to Opinions in the CSR Dialogue
We have received various opinions in this stakeholder dialogue. These opinions have reaffirmed myawareness that insurance is indeed a "people's business" and that we must work to solve various social
problems utilizing the capabilities of our human resources, which serve as our strength. I will maintain anawareness of linking the various activities undertaken by Tokio Marine Group as part of an easy-tounderstand story. While cherishing dialogue with stakeholders, we will strive to identify and understand thevarious social issues in regions around the world and think about CSR on a daily basis, while moving into
action as a global insurance group.
Masashi Oba
Senior Managing Director
Tokio Marine Holdings, Inc.

24

Social Responsibility
Tokio Marine Group's CSR

Opinions Received from Experts in the Past and Subsequent Responses
Date of

Items

dialogue

Opinions

Status of Group's response

Global CSR

Besides playing a role in

Tokio Marine & Nichido isinitiatives

Japan, as a representative

actively participating in globalof Asia, Tokio Marine

initiatives, which includes serving

Group should fulfil the role

as a Board Member for UNEP FI-

of an industry leader in

PSI (United Nations Environment

CSR throughout the rest of

Programme Finance Initiative

the world as well.

Principles for Sustainable
Insurance) for Asia.

January 25,
2011

Innovative initiatives

I'd like to see theimplementation ofenvironment-conscious
initiatives that go beyond
mere reductions of CO2
emissions and paper
consumption (e.g., thetotal use of FSC-certified
paper, investments in• Tokio Marine & Nichido makes
standard use of "environmentconscious paper" that includes
FSC-certified paper.
• Marketing of TM Nippon Solar
Energy Fund by Tokio Marine
Asset Management

renewable energy).
November 24,

Responses to

I'm looking forward to

Following our Green Lessons

2011

climateseeing Tokio Marine

environmental awarenesschange/global

Group play its role inpromotion program launched inwarmingproviding awarenessfiscal 2005, from fiscal 2012 we

education and information

have been actively developingthat utilizes knowledge

Disaster Prevention Lessons as

and experience that is

disaster-prevention education

unique to an insurance

that is even closer to the main

company.

business of an insurancecompany.

Community andI'd like to see community

The Green Gift Project, ansocial contribution

and social contribution

initiative started in fiscal 2009,activities

activities carried out withinitially supported mangrove

further cooperation withplanning activities overseas. In

NGOs and NPOs in

October 2013, we expanded theJapan.

scope of this initiative toenvironmental protection
activities in Japan as well and we
hold events in collaboration with
NGOs and other bodies in25

Date ofdialogue

Items

Opinions

Status of Group's response
various regions throughout thecountry.

Community andI hope to see support that

We continually think of creativesocial contribution

enables employees

ways for enabling employees toactivities(individuals) toindependently participate inindependently participate

community and social

in community and social

contribution activities throughcontribution activities that

initiatives such as the following.

transcend the bounds of• Creation of "List of

business.

Recommended Initiatives" thatcompiles tips for planning
community and social
contribution activities at each
workplace.
• Participation in initiatives

December 6,

undertaken by the NGOs and2012

NPOs that we support.
• Plan volunteer tours to support
disaster regions and hold inhouse solicitations of tour
participants.
CSR Management

I would like to see TokioWe re-evaluated our information

Marine Group actively

disclosure tools beginning withdisclose non-financial

the Annual Report andinformation.

Sustainability Report that are
published yearly and are working
to systematically disclose nonfinancial information in an easyto-understand manner.

26

Social Responsibility
Tokio Marine Group's CSR

CSR Initiatives: Fiscal 2012-2014 Mid-Term Business Plan, Fiscal 2013 Results and Fiscal
2014 Plan
Under the mid-term business plan (FY2012 - FY2014) "Innovation and Execution 2014," Tokio Marine Group has
established the following material Group CSR issues.
The occurrence of natural disasters such as the Great East Japan Earthquake and the floods in Thailand has
spurred rising social interest in the functions and the roles of insurance, financial services and consulting as
measures for adapting to risk. In working toward the realization of a sustainable society, we promote initiatives thatutilize the characteristics of our own businesses and give consideration to environmental, social and governance(ESG) issues in solving social issues.
Material Issue 1 Environmental: Responding to Climate Change and Natural Disaster Risk
Mid-Term Business
Plan(Fiscal 2012- Fiscal
2014)

Fiscal 2013

Fiscal 2013

Self-

Fiscal 2014

Targets

Results

Assessment

Targets

Targets
Provide value

Implement

Implemented

Continue andthrough our core

Green Gift Project

initiative on left

evolve initiatives

businesses(Tokio Marine &- Provide insurance

Nichido)and consulting for

Implementon the left
*Green Gift ProjectWeb clauseadvanced

Mega-Solar

adoption Ratio

environmental

Package Program(automobiles):technologies(Tokio Marine &75.2% (Decrease- Strengthen

Nichido, Tokioof 0.6% from theresearch on climate

Marine & Nichido

previous year)change and natural

Risk Consulting),

disaster risk

TM Nippon Solar△

Energy Fund
(Tokio Marine
AssetManagement), andOthersUndertakeresearch on
climate change
risk – Industryacademia
collaborative
project (Tokio27

Mid-Term Business
Plan(Fiscal 2012- Fiscal

Fiscal 2013

Fiscal 2013

Self-

Fiscal 2014

Targets

Results

Assessment

Targets

2014)
Targets

Marine & Nichido,
The Tokio Marine
Research Institute,etc.)
ReduceFY2013

FY2013environmental

CO2emissions:

CO2emissions:burden from

±0% change from87,971 tons

business activities

previous fiscal(decrease of 5.7%

- FY2014 CO2year (No increase

from previous

emissions:Reduction

from FY2012

year)of 10% comparedresults)(*) CO2 emissions

with FY2010(*) CO2 emissions

per employee:

per employee:

2.64 tons- Be carbon neutral±0%(decrease of 6.7%

(ongoing)change fromfrom previous

previous fiscal

year)- Promote paperlessyear (No increase* Became carbon

operations

from FY2012

neutral in 2013

results)CO2

CO2

absorption /absorption /stabilization effectstabilization effectof Mangroveof Mangrove

Planting Project:

Planting Project:

98,000 tons

98,000 tons

Mangrove planting

Mangrove planting

area (cumulative):area (cumulative):

8,405ha (412ha in

8,282 ha (289 ha

FY2013)

in FY2013)
Paper usage

Paper usage
9,550 tons

9,292 tons

(Decrease of 2.4%

(Decrease of 5 %from the previous

from the previous

year)

year)

FY2014CO2emissions:±0% change fromprevious fiscal
year (No increase
from FY2013
results)(*) CO2 emissions
per employee:(±0% change fromprevious fiscal
year (No increase
from FY2013○

results)CO2
absorption /stabilization effectof Mangrove
Planting Project:
110,000 tons
Mangrove planting
area (cumulative):
8,900ha (495ha in
FY2014)Paper usage
9,073 tons
(Decrease of 5%
from the previous
year)

28

Social Responsibility
Tokio Marine Group's CSR

Material Issue 2 Social: Contributing to Local Communities and Society
Mid-Term
Business Plan
(Fiscal 2012Fiscal 2014)

Fiscal 2013

Fiscal 2013

Self-

Fiscal 2014

Targets

Results

Assessment

Targets

Targets
Provide value

Research on

through our coreearthquake andbusinesses

tsunami risk –- Contribute to

Industry-academia

building

collaborative

communities thatproject (Tokio

Implement

are strongly

Marine & Nichido,

initiatives on theresilient toTokio Marine&

leftdisasters

Nichido Risk

* Disaster(Strengthen

Consulting)

Prevention

tsunami risk

DisasterLessons held at 55

research, provide

Prevention

schools,

disaster prevention

Lessons

attendance byeducation)

Life Insurance- Contribute to

Revolution tosolutions for social

Protect One's

issuesLiving (Tokio(traffic accident

Marine & Nichido

prevention, aging

Life, etc.)○

Continue andevolve initiatives
on the left

approximately
4,900 childrenof society)
Employee

Domestic

participation inconsolidated

initiatives on the

consolidated

contributions tocompany

leftcompany

local communities

employee* Domestic

employeeand society

participation rate

consolidated

participation rate

- Foster a

as volunteers:company

as volunteers:

corporate culture in

90.0% (total)

employee

100% (total)

which Group
companies

Hold Green
Lessons

Domestic

Implement

participation rate
as volunteers:

Continue and77.2% (total)

evolve initiatives

naturally engage in

Support for

local communities

Room to Read

(18,700 of 24,208

and society(educational

employees)

contribution

support for girls),* Green Lessons

activities (FY2014

OISCA (coastal

held at 61 schools,

employee

forest restoration inattendance byParticipation rate:

Tohoku region),

approximately

100%)

and Others

3,900 children△

on the left

29Mid-TermBusiness Plan
(Fiscal 2012Fiscal 2014)

Fiscal 2013

Fiscal 2013

Self-

Fiscal 2014

Targets

Results

Assessment

Targets

Targets- Group companies
work together tocarry out programs
to contribute to
local communities
and society- Strengthen
relationships with
NGOs and NPOs
in Japan andoverseas30

Social Responsibility
Tokio Marine Group's CSR

Material Issue 3 Governance: Strengthening CSR management
Mid-Term
Business Plan
(Fiscal 2012Fiscal 2014)

Fiscal 2013

Fiscal 2013

Self-

Fiscal 2014

Targets

Results

Assessment

Targets

Targets
Strengthen

Convene themanagement

CSR Board andwithin the GroupCSR Key Persons- Strengthen

Conference (Tokio

communications

Marine Holdings)

among Group

Hold CSR-

companies (Japan,

related training for

Implemented

overseas)

officers andinitiatives on theemployees (Tokioleft- Implement

Marine Holdings,

combined ESG

Tokio Marine &initiatives together

Nichido, etc.)○

Continue andevolve initiatives
on the left

with business
partners (agents,
customers)
EnhanceStrengthen

dialogue with

communication

stakeholders

with stakeholders- Enhance

Publishdisclosure of

Sustainability

information

ReportImplemented
initiatives on theleft○Continue andevolve initiatives
on the leftconcerning ESG
issues31

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Holdings is making efforts to improve its initiatives in environmental, social and governance (ESG)
fields and is receiving high evaluations from socially responsible investment (SRI) rating agencies worldwide.

Evaluations from External SRI Rating Agencies
In recent years, attention has been focused on Socially Responsible Investment (SRI), which evaluates corporate
ESG risk and corporate ethics from the perspective of the sustainability of society.
Tokio Marine Holdings works toward transparency in its disclosure of ESG information and has earned acclaim
from numerous global indexes. As of the end of June 2014, Tokio Marine was listed in the SRI indexes shown
below.

32

Social Responsibility
Tokio Marine Group's CSR

Status of Tokio Marine Group's Inclusion in Domestic Publicly Offered SRI
Funds (Main)
Fund NameManaging Company

Sumishin SRI Japan OpenSTB Asset Management

Sumishin Japan Stock SRI FundSTB Asset Management

Mitsubishi UFJ SRI Fund

Mitsubishi UFJ Asset Management

Eco Partners (name: Green Wings)

Mitsubishi UFJ Asset Management

Daiwa Eco Fund

Daiwa Asset Management

World 6 Asset Equal Distribution (monthly distribution
type)

Daiwa Asset Management

Fukoku SRI Fund

Shinkin Asset Management

Sompo Japan SRI Open

Sonpo Japan Nipponkoa Asset Management

Daiwa SRI Fund

Daiwa Asset Management

Note: Inclusion in these funds is based on the latest performance reports of each fund as of the end of June 2014.

33

Social Responsibility
Tokio Marine Group's CSR

External Awards

Newsweek Green Rankings
World's Greenest Companies 2014

Tokio Marine Holdings

The Top 100 companies (Rank 93)
Daiwa Investor Relations- Internet IR Excellence Award 2013, Selected for the Award for the third

Tokio Marine Holdings

consecutive year
Ministry of Economy, Trade and Industry/Tokyo Stock Exchange- FY2013 Nadeshiko Brand
Ministry of Economy, Trade and Industry- FY2013 Diversity Management Selection 100

Tokio Marine Holdings

Tokio Marine & Nichido- 2013 Environment Minister's Award for Global Warming Prevention

Tokio Marine & Nichido

Activity (International Contribution category)(Mangrove planting activity)
Tokio Marine & Nichido

Japan Advertisers Association(Disaster Readiness and- The 1st Web Grand Prix, Asakawa Award

Mitigation Information
Website)Japan Advertisers Association

Tokio Marine & Nichido (TV- Golden Award at the 53rd Competition for Advertisements forcommercial "Caring forConsumers

People: Team Expert" version)

J.D. Power Asia Pacific- Placed in Top 3 in the 2013 Japan Call Center Satisfaction Study

Tokio Marine & Nichido

Development Bank of Japan/Japan Real Estate InstituteTokio Marine & Nichido- DBJ Green Building Certification highest-ranking of Platinum 2013

(Nagoya Tokio Marine &obtained

Nichido Building)

Osaka Prefectural Government- FY2013 Osaka Stop Global Warming Award, Excellence Award

Tokio Marine & Nichido

Celent, a U.S. financial services consulting firm

Tokio Marine & Nichido- Celent Model Insurer Asia Awards 2014

(Support for Development of34

docomo Healthcare's Karada
no Kimochi)
Universal Communication Design Association

Tokio Marine & Nichido/Tokio- UCDA Award 2013, Another Voice Award

Marine & Nichido Life

HDI-Japan- Three-star rating obtained for 2013 support portal rating

E. design Insurance

Kakaku.com- Ranked number-one overall for second consecutive year in automobile

E. design Insurance

insurance satisfaction ranking 2013
Rakuten- Placed number-one in the automobile insurance satisfaction ranking

E. design Insurance(fiscal 2013)
City of Yokohama- Yokohama Good Balance Award～Small- and medium-sized businesses

Tokio Marine Millea SAST

with friendly working environments conducive to child-rearing～ Bronze

InsuranceAward
Nikkei Excellent Products & Services Award 2013, Excellence Award in
the Nikkei Veritas Awards
Ranked number two overall in the temporary staffing company category
and ranked number one in the "quality of job referrals" category in the2014 Oricon Customer Satisfaction Ranking

Tokio Marine & Nichido Life
(Medical insurance Medical Kit
R)
Tokio Marine Nichido Career
Service
Tokio Marine & Nichido

Japan Information Technology Services Industry Association- JISA Awards 2014 Winner

Systems (Tokio Marine &Nichido Life "Raku Raku
Tetsuzuki (Quick and Easy
Online Procedures)")

Japan Institute of Information Technology
Information Technology Award 2013

Taiwan Insurance Industry
Best Performance Awards 2013, Best CSR Award

Best Places to Work in Insurance Streak

Tokio Marine & Nichido, Tokio
Marine & Nichido Systems(Next-generation model)
Tokio Marine Newa Insurance(Drinking and driving
elimination campaign)
Philadelphia Insurance
Companies (US)Philadelphia Insurance

Ward Group

Companies (US). First- 2013 Ward's 50

Insurance Company of Hawaii(US)International Takaful Awards- Best Takaful Company Egypt Award for the second consecutive year

Tokio Marine Egypt (General
Takaful/Family Takaful)(Egypt)35

Social Responsibility
Tokio Marine Group's CSR

Tokio Marine Group supports and respects the Universal Declaration of Human Rights, international labour
standards, as well as OECD Guidelines for Multinational Enterprises. Tokio Marine Group will also fulfill its role inhelping realize a sustainable society through its participation in a variety of initiatives that include the United
Nations Global Compact (UNGC) and the United Nations Environment Programme Finance Initiative (UNEP FI).

The United Nations Global Compact
The United Nations Global Compact is a voluntary initiative for participationby companies in the creation of a global framework under which companies
exercise responsible and creative leadership to act as good members ofsociety to realize a sustainable society. The UN Global Compact was
advocated by then UN Secretary-General Kofi Annan at the World
Economic Forum (Davos Conference) in 1999 and current SecretaryGeneral Ban Ki-Moon has also expressed his endorsement of this initiative.
The ideas and contents of the ten principles concerning human rights,
labour, the environment and anti-corruption advocated by the UNGC
coincide with Tokio Marine Group's own approach to CSR as well as its
CSR Charter. Therefore, Tokio Marine Holdings has been participating in
the UNGC since 2005.

36

Social Responsibility
Tokio Marine Group's CSR

http://www.unglobalcompact.org/

Tokio Marine Holdings summarizes and reports on the status of initiatives for addressing the ten principles of theUnited Nations Global Compact.
Communication on Progress (PDF)37

Social Responsibility
Tokio Marine Group's CSR

UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)
Approximately 200 financial institutions around the world participate in the
United Nations Environment Programme Finance Initiative (UNEP FI), an
initiative that surveys, researches and puts into practice business approaches
that consider economic development, the environment and sustainability. As
the Board Member for Asia of the UNEP FI Insurance Commission, Tokio
Marine & Nichido participates in surveys, research and proposal activities onsustainability in the insurance industry. Tokio Marine & Nichido also supports
the intent and policies of the Principles for Sustainable Insurance (PSI)
spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional
Consultation Meeting for Asia with UNEP FI in November 2011, the company
participated in the formulation of principles of action and became a founding
signatory to PSI in June 2012.
http://www.unepfi.org/psi/
Furthermore, as a member of the PSI Board from April 2013, Tokio Marine &Nichido is promoting insurance industry initiatives that consider environmental,social and governance (ESG) issues together with insurance companies inregions around the world. In January 2013, Tokio Marine & Nichido
participated in discussions on PSI with parties related to the insurance industry
in India and worked to contribute to raising the level of recognition of PSI in
India and the Asian region. Additionally, in November 2013 Tokio Marine &Nichido participated in the UNEP FI "Global Roundtable" held in Beijing,
China, and engaged in discussions for the spread and permeation of PSI.
http://www.unepfi.org/

The PSI Regional Consultation Meeting for Asia held in Tokyo in November 201138

Social Responsibility
Tokio Marine Group's CSR

UN Principles for Responsible Investment (UN PRI)
The United Nations Principles for Responsible Investment (UN PRI) is an
initiative led by UNEP FI and the United Nations Global Compact that
expresses and puts into practice stances and policies that consider ESG
issues in investment decisions by financial institutions and institutional
investors. The following Group companies support the policies of and became
signatories to the UN PRI. Each company will work toward initiatives thatconsider ESG issues in carrying out its activities.
Tokio Marine Asset Management (signed: April 2011)
Tokio Marine & Nichido (signed: August 2012)
Tokio Marine Capital (signed: April 2013)
http://www.unpri.org/

Principles for Responsible Institutional Investors (Japan's Stewardship Code)In May 2014, Tokio Marine Asset Management announced it would adopt the Principles for Responsible
Institutional Investors (Japan's Stewardship Code) to its active funds using qualitative judgments for investing inJapanese equities. In May 2014, Tokio Marine & Nichido agreed with the intent of the Japan's Stewardship Codeand also announced it would adopt the Code.
Adoption of Japan's Stewardship Code by Tokio Marine Asset Management (in Japanese)

Carbon Disclosure Project
The Carbon Disclosure Project (CDP) is an organization that drives an initiative
under which the world's principal institutional investors cooperate in calling forcompanies worldwide to disclose their climate change strategies (risks andopportunities) and greenhouse gas (GHG) emissions. Tokio Marine & Nichido
participates every year as a CDP Signatory and is supporting survey researchin the areas of corporate-related climate change strategies and GHG
emissions as well as energy usage.
https://www.cdproject.net/

39

Social Responsibility
Tokio Marine Group's CSR

The Geneva Association
The Geneva Association is an insurance industry think tank composed ofapproximately 80 executives from major insurance companies around theglobe. As Vice Chairman of the Geneva Association, Shuzo Sumi, Chairman of
the Board of Tokio Marine & Nichido, leads and supports surveys and researchon important insurance industry issues (regulation, risk management, climatechange, etc.) handled by the association. At the same time, as Joint-Chairmanof the "Extreme Events and Climate Risk" project, he is taking the lead inundertaking surveys and research on climate change and natural disaster risk
and disseminating related information to society.
http://www.genevaassociation.org/

ClimateWise
ClimateWise is an initiative in which approximately 40 leading insurers fromaround the world jointly carry out studies and research on various risks andopportunities related to climate change and make recommendations toward
reducing the risks that climate change imposes on economic and social life.
Participants from Tokio Marine Group include Tokio Marine & Nichido, which is
the only insurance firm in Asia participating in this initiative, and U.K.-based
Kiln.
Articles - Thought Leadership "The role of insurers in strengthening
business resilience to climate risk"
In February 2013, Kunio Ishihara (Chairman of the Board of Tokio Marine &Nichido at the time) made a proposal based on the insurance industry's
experience of the Great East Japan Earthquake and the floods in Thailand in
an article entitled "The role of insurers in strengthening business resilience toclimate risk," which was part of ClimateWise's Thought Leadership series of
proposals for strengthening the role of the insurance industry in dealing withclimate change risk. Specifically, Mr. Ishihara proposed the importance ofadvance preparation such as the formulation of business continuity plans(BCPs) that include supply chain risk and rapid disaster recovery plans forbusinesses, and the need for using the expertise of the insurance industry inpromoting them, for companies (managers) to become resilient to climatechange and natural disaster risk in the future.
http://www.climatewise.org.uk/issue-three/
http://www.climatewise.org.uk/

Activities Report
Tokio Marine & Nichido submits an annual activity report based on
ClimateWise Principles to ClimateWise (Secretariat: United Kingdom).
Activities Report (PDF)

40

Principles for Financial Action towards a Sustainable Society (Principles for Financial
Action for the 21st Century)
Based on a suggestion from the Ministry of the Environment's Central Environment Council Expert Committee on
Environment and Finance, the Principles for Financial Action for the 21st Century were compiled in 2011 by theJapan's Environmental Financial Action Principles Drafting Committee, which featured the participation of a wide
range of financial institutions, with the aim of broadening the circle of initiatives for environmental financing. The
Principles for Financial Action are aimed at enabling domestic financial institutions to promote optimal initiatives intheir main businesses for addressing a host of issues they face directly such as environmental, social andgovernance issues. Under these principles, financial institutions seek to unify directions with such international
initiatives as UNEP FI and PRI and fulfil their necessary responsibilities and roles for the formation of a sustainable
society based on their concerns about the future of the earth.
From Tokio Marine Group, Tokio Marine & Nichido is actively participating as a member of the drafting committee
and seven other Group companies have agreed with the intent of and signed the Principles. Besides Tokio Marine& Nichido, the signatories include Tokio Marine & Nichido Life, Tokio Marine & Nichido Financial Life Insurance,
Tokio Marine Millea SAST Insurance, Tokio Marine Asset Management, Tokio Marine Capital and Tokio Marine
Property Investment Management. In keeping with the Principles, Tokio Marine Group will continue to promote
initiatives for the formation of a sustainable society.
Principals for Financial Action for the 21st Century

Eco-First System
Eco-First is a system under which companies pledge to the Ministry ofEnvironment that they will proactively undertake initiatives for protecting theenvironment that include adopting global warming countermeasures and waste
and recycling measures. Under the system, the ministry certifies thosecompanies (top-notch companies within the industry) that "carry out visionary
and unique business activities that lead the industry" in environmental fields.
In 2008 Tokio Marine & Nichido was certified as an Eco-First company. Thiswas in recognition of initiatives aimed at protecting the earth's environment andpreventing global warming through the insurance business. These include"offering environment-conscious insurance with the participation of customers
through Web Clauses" and "research centered on industry-academia
collaboration that focuses on the impact of climate change on major natural
disasters." Going forward, Tokio Marine & Nichido will continue to promote
initiatives for preventing global warming as an Eco-First company.
Eco-First system (in Japanese)41

Sustainability Report 2014

CSR Booklet

Social Responsibility
CSR Booklet

Tokio Marine Group CSR Booklet 2014: Caring for People
Tokio Marine Group CSR Booklet is published annually
to provide all stakeholders with an easy-to-understandexplanation of Tokio Marine Group's CSR activities
toward realizing a "secure, safe and sustainable
future." The 2014 version is based on the theme"Caring for people, Being a close part of people's
lives," on which employees place great value. It
provides explanations on products and services as wellas on diversity and community and social contribution
activities in Japan and overseas and includes
employee interviews and photographs.
This publication also includes supplementary picture postcards
using illustrations drawn by employees of Tokio Marine BusinessSupport, a Tokio Marine Group special subsidiary based on the
Act on Employment Promotion etc. of Persons with Disabilities.
We ask you to read this booklet to become acquainted with Tokio
Marine Group's CSR story through the feelings of each employee
featured in the booklet.
Supplementary picture postcards

43Social Responsibility
CSR Booklet

1. Supporting the
Future2. Being a Close Partof People's Lives

3. Living Together inHarmony

CSR Booklet back issues

44Sustainability Report 2014

Material Issue ‐Environmental‐

Responding to Climate Change and Natural Disaster Risk

• Risk Research• Provision of Insurance Products and Services• Environmental Investment• Consulting• Reduction of Environmental Burden• Preservation of Biodiversity• Environmental Enlightenment and Social Contribution

Social Responsibility
Material Issue -Environmental-

Global warming and climate change have caused increased risks of typhoons, droughts, torrential rainfalls andother natural disasters around the world, posing a serious threat to our social lives. As risks of natural disasters arerising, which has been anticipated since the 1990s, insurance companies contribute to society by offering
appropriate insurance products and making insurance payments.
Responding to climate change and natural disaster risk is now considered a major management issue that the
global insurance industry must address in the medium-to-long term.
We are promoting research on natural disaster risk and making efforts to raise the sophistication of measuringmethods through risk modelling to ascertain risk volume in even greater detail (risk research). We believe Tokio
Marine Group's mission is to utilize the results of this research and stably provide insurance and risk management
services in response to the various risks in society while ensuring "security and safety" in society (products andservices). Insurance companies are also expected to provide various climate change and natural disaster risk
solutions to society based on expertise accumulated in the insurance business encompassing the payment of
insurance claims, risk assessment and asset management. In addition to providing products and services indeveloped countries, another important task of insurance companies is to encourage the establishment of an
insurance mechanism and disaster prevention and risk management practices in developing countries and regions
vulnerable to the impact of climate change (products and services, environmental investment and consulting).
Tokio Marine Group companies work to reduce the environmental burden through energy conservation andresource conservation while striving to offset CO2 emissions from business through the CO2 absorption,
stabilization and reduction effects of planting mangrove trees and purchasing clean power (wind power, etc.).
Through these initiatives, Tokio Marine Group strives to be "carbon neutral" or even "carbon positive" (CO2absorption and reductions exceed CO2 emissions) on a global basis (reduction of the environmental burden).
Tokio Marine Group also proactively undertakes mangrove planting activities overseas, mainly in Southeast Asia,
in collaboration with non-governmental organizations (NGOs) specializing in mangrove planting; environment
protection activities in Japan in cooperation with environmental-related non-profit organizations (NPOs); and Green
Lessons, an environmental awareness program targeted at elementary school students (preservation of
biodiversity, environmental enlightenment and social contribution).
Primarily through Tokio Marine & Nichido, the Tokio Marine Research Institute and Tokio Marine & Nichido Risk
Consulting, Tokio Marine Group undertakes research on climate change and natural disaster risk and develops
and provides products and services that are designed to mitigate or adapt to climate change in addition topromoting various other initiatives. Through these endeavors, Tokio Marine Group proactively responds to climatechange and natural disaster risks as a global insurance group with comprehensive capabilities.

46

Social Responsibility
Material Issue -Environmental-

Risks and Opportunities Associated with Climate Change
Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and other natural
disasters caused by climate change. The insurance business has a close relationship with climate change andnatural disasters and therefore risks such as the following are possible.
Growth in the number of insured contingencies and insurance claims payment amounts due to an increase innatural disaster risk.
A sharp rise in reinsurance premiums due to increases in large-scale natural disasters.
Worsening fund position due to an increase in insurance claims payment amounts resulting from natural
disasters.
Risk of discontinuation of business due to the impact of natural disasters on buildings, IT facilities and otherfacilities.
Risk of impacts from natural disasters in countries and regions throughout the world along with growth in theoverseas insurance business.
In 2007, the Intergovernmental Panel on Climate Change (IPCC), which collects scientific research into climatechange, was awarded the Nobel Peace Prize for its contributions to raising recognition of climate change.
Established in 1988, the IPCC indicates the current state, causes, impact, adaptation measures and mitigation
measures concerning climate change through means such as assessment reports. In its "Special Report on
Managing the Risks of Extreme Events and Disasters to Advance Climate Change Adaptation" issued in 2012, the
IPCC supplemented previous research with an appeal to the importance of adaptation and disaster risk
management with respect to climate change.
The IPCC Fifth Assessment Report announced in September 2013 incorporated content discussed in past reports
in addition to expressing a more detailed quantitative assessment of impacts on food and incomes and made anappeal to government decision-makers.
The Working Group II Report states that besides river overflows and coastal region seawater immersion thatcauses flooding, the increases in the severity and frequency of extreme weather damage are conspicuous risk
factors at the global level. In view of this, the report cited the challenges to insurance systems in each economic
sector affected by these risk factors.
Although weather phenomena are natural occurrences that are beyond our control, it is possible to prepare
ourselves and adopt measures against climate change and increasing risks of natural disasters. Tokio Marine
Group regards these evolving risks as opportunities and aims to promote risk-based management to maintain asound financial base and to provide protection to customers and society by offering appropriate insurance products
and risk management services. We are promoting the following specific measures as activities for creating
opportunities.
Promoting research on climate change and natural disaster risk through industry-academia collaboration withThe University of Tokyo, Nagoya University and Kyoto University, etc.
Establishing investment funds for facilities for renewable energy such as sunlight and providing related
insurance consulting services.
Providing insurance so that persons engaged in agriculture can make preparations against extreme weather
in developing countries and regions.

47

Social Responsibility
Material Issue -Environmental-

Risk Research

Provision of Insurance Products and Services

Environmental Investment

Consulting

Reduction of Environmental Burden

Preservation of Biodiversity

Environmental Enlightenment and Social
Contribution48

Social Responsibility
Material Issue -Environmental-

With a view toward ensuring a stable supply of products and services in the future, Tokio Marine Group has been
actively engaged in research on risks concerning climate change and natural disasters and promotes thedevelopment and the provision of products and services tailored to these new risks.

Upgrading Natural Disaster Risk Assessment Approaches
By matching future climate forecasts and other meteorological risk
assessment approaches to a base of conventional natural disaster risk
assessment approaches, Tokio Marine Group is aiming to create a moreadvanced approach to natural disaster risk assessment.

Using Our Findings to Develop and Provide Products andServices for Adapting to Climate Change
In the face of major changes in the frequency and scale of natural disasters
due to climate change, basing risk assessment only on past statistical data
may significantly impact the calculation of appropriate insurance premiums
and the ability to pay insurance claims in the event of a serious disaster. In
response, Tokio Marine Group is leveraging climate models that forecast
future climate change through computer simulations, and is advancing
research into future natural disaster risks in cooperation with the universities
introduced below. We will further contribute to society by utilizing ourTyphoon simulation model

research results to develop and provide products and services and to

Source: Hydrosphericdisseminate information.

Atmospheric Research Center,
Nagoya University

Tokio Marine Group is undertaking joint research with the Atmosphere and Ocean Research Institute at The
University of Tokyo, the Hydrospheric Atmospheric Research Center at Nagoya University, and the Graduate
School of Engineering and the Disaster Prevention Research Institute at Kyoto University. (Details on individual
research projects are as follows.)

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Material Issue -Environmental-

Joint Research with The University of Tokyo: Forecasting Future Changes in Typhoons
Using Climate Model Data
The Atmosphere and Ocean Research Institute at The University of Tokyo has been engaged in research into
climate change and other climate systems using an integrated analysis of simulation results based on
observation data and climate models. Professor Masahide Kimoto and other researchers from the university
have contributed as authors to the creation of the IPCC assessment reports, and The University of Tokyo hasreceived acclaim from around the world for the widely used research results.
Tokio Marine & Nichido and the Tokio Marine Research Institute are undertaking joint research with The
University of Tokyo to develop a novel typhoon probability model that estimates future changes in typhoons. The
charts below show estimates of future changes in typhoons based on climate change forecast data frominstitutions worldwide, using the jointly developed typhoon probability model. In the chart showing warming
differentials in typhoon generation and tracks, blue represents locations where typhoons will decrease in the
future, and red represents locations where they will increase. In the chart showing the warming differential ofcentral atmospheric pressure (i.e., strength), blue represents locations where central atmospheric pressure will
decrease in the future. These analyses indicate the possibility that future typhoons will take more eastward
tracks and will become stronger.
We will continue working to enhance the forecast data to be used and to release information throughout Japanand overseas through means such as the presentation of papers. As many aspects of future changes in typhoon
patterns and other natural catastrophes remain unknown, researchers all over the world are engaged in ongoing
research. Tokio Marine & Nichido and the Tokio Marine Research Institute keep a wide-ranging eye on thisresearch as the companies advance investigation and research into climate change.

50Social Responsibility
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Material Issue -Environmental-

Joint Research with Nagoya University: Typhoon and Heavy Rain Simulation Using HighSpatial Resolution Models
An accurate understanding of problems surrounding environmental changes in the hydrosphere andatmosphere calls for research from an integrated perspective involving physics, chemistry, biology and othersciences. Nagoya University has established the Hydrospheric Atmospheric Research Center to conduct
diversified research into the processes in water cycle systems. As part of this research, Nagoya University
Professor Kazuhisa Tsuboki has developed a numerical model able to perform detailed, high-resolution
simulation of clouds and precipitation, and is advancing research into the structure and mechanisms of heavy
rain, typhoons, tornadoes and other phenomena.
In cooperation with Nagoya University, Tokio Marine & Nichido and the Tokio Marine Research Institute are
performing detailed analyses of how climate phenomenon such as typhoons, "bomb" cyclones and localized
torrential downpours are changing along with climate change as part of efforts to promote research on futurenatural disaster risk, with particular focus on changes in precipitation amounts.
In 2011, Typhoon No. 12 brought torrential rains and caused enormous damage in the Kinki region. The charts
below show the results using Nagoya University's high spatial resolution model to simulate rainfall. The chart on
the left is a simulation using the high spatial resolution model and the chart on the right shows the actual
observed rainfall amounts. The results show that the simulations using the high spatial resolution model recreate the actual typhoon accurately. Going forward, we intend to implement forecasts of potential rainfall
amounts amid global warming.

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Material Issue -Environmental-

Joint Research with Kyoto University on Assessment of Water Disaster Risks under
Future Climate Conditions
The Graduate School of Engineering and the Disaster Prevention Research Institute at Kyoto University have
top-class researchers in the area of water disaster risks, including Professor Eiichi Nakakita and Professor
Yasuto Tachikawa. The Institute has developed a river flow volume model for Japan's rivers, using physicalprinciples to simulate and forecast river flow volume following rain.
In 2012, Tokio Marine & Nichido and the Tokio Marine Research Institute launched joint research with Kyoto
University into the assessment of water disaster risks under future climate conditions and are developing
methods for the quantitative assessment of the flood risk of rivers. This will enable more accurate quantitative
assessment of water disaster risks under future climatic conditions. By connecting the results of this researchwith the knowledge of precipitation volume forecasting under future climatic conditions, which has been gained
through joint research with Nagoya University begun in 2007, we will achieve a quantitative assessment of water
disaster risks under future climate conditions.
In fiscal 2013, we focused our research on the Arakawa River flooding risk. The results of this research indicatethat an increase in rainfall up to the end of this century will cause an expansion of the water-immersed surface
areas of the Arakawa River downstream basin and a deepening of water immersion. The left chart below shows
immersed areas assuming the case similar to when flooding occurred in the Arakawa River downstream basin
when Typhoon No. 9 struck the Kanto region in 2007. The right chart shows flooding with water levels
comparable to the Arakawa River's estimated high-water discharge volume that is possible due to an increase inlocalized torrential downpours accompanying global warming. Our research also shows that water immersion offive meters or higher in the Arakawa River discharge basin can be expected in the event localized torrential
rainfall causes the estimated high-water discharge volume to be exceeded. In the future, we will expand thescope of rivers covered by our research from those in Japan to rivers overseas and progress with research thatassumes possible future worst-case scenarios.

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Material Issue -Environmental-

Academic Conference Presentations of Research Results
We have presented the results of the above joint research at the Meteorological Society of Japan (twice peryear) and at the Japan Society of Hydrology and Water Resources (once per year).
Since 2008, we have been continually announcing the results of joint research with The University of Tokyo andNagoya University at the Meteorological Society of Japan.
Since fiscal 2013, we have been announcing the results of joint research with Kyoto University and Nagoya
University at the Japan Society of Hydrology and Water Resources.
In fiscal 2014, we plan to announce the results of joint research on flood disaster risk with Kyoto University andNagoya University at the Asia Oceania Geosciences Society (AOGS).
Meteorological Society of Japan poster (PDF:1,195KB)
Japan Society of Hydrology and Water Resources poster (PDF:494KB)

Global warming is a new type of risk that has never yet been
experienced by humankind. At the same time, through progress inclimate models and other tools of meteorology, the state of global
warming and its impact on society are gradually becoming better
understood. To respond to changes in natural disasters accompanying
global warming, it is necessary to properly strengthen such areas asinfrastructure and disaster prevention systems. To do so, it is important
to correctly understand the latest findings on climate and weather. With

Eiji Imakita, Researcher

this in mind, I obtained qualifications as a certified weather forecaster,

The Tokio Marine Researchwhich is a national certification. Besides utilizing the knowledge gained

Institutefrom obtaining this qualification, I hope to support society's initiatives for (Obtained certified weather
countering global warming working in close collaboration with

forecaster qualifications in March

universities and other institutions.

2014)

Connecting to Disaster Readiness and Mitigation Initiatives through Earthquake andTsunami Risk Research
In recent years, low-frequency major earthquakes have inflicted serious damage around the world, as seen in theearthquakes in Chile and Northern Sumatra, the earthquake and tsunami in the Indian Ocean, the Great Sichuan
Earthquake and the Great East Japan Earthquake. Against this background, Tokio Marine Group brings together
the expertise and data gained through its casualty insurance and risk consulting businesses to advance initiatives
leading to the safety and security of society.

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Material Issue -Environmental-

Earthquake and Tsunami Risk Research in Collaboration with the International ResearchInstitute of Disaster Science at Tohoku University
In July 2011, Tokio Marine & Nichido concluded an industry-academia

Image of a tsunami simulation model

collaborative agreement with Tohoku University and began research anddevelopment and human resource development initiatives in disasterscience. The initiatives drew upon Tohoku University's knowledge and data
concerning tsunami risk assessment and other areas of disaster science,
and Tokio Marine & Nichido's knowledge and data concerning earthquake
and tsunami risk accumulated through its insurance business.
In April 2012, an endowed research division named the Earthquake Induced Source: IRIDeS, Tohoku University
Tsunami Risk Evaluation Field (Tokio Marine & Nichido) was establishedwithin the International Research Institute of Disaster Science (IRIDeS) at
Tohoku University. This laboratory performs risk assessment research on
earthquakes and tsunamis; analyzes tsunamis (wave height distribution,
arrival time and other aspects) following major past earthquakes such as
the Great East Japan Earthquake; researches more reliable damage
estimates (simulations) that take into consideration vulnerabilities anddisaster readiness capabilities in society both in Japan and overseas as well
as researches tsunami risk assessment methods that factor in theEndowed Research Division,

probability of occurrence; researches tsunami evacuation (provides basic

IRIDeS, Tohoku University

information for disaster mitigation planning of coastal areas and cooperates
in formulating disaster evacuation plans of regional municipal bodies); andpromotes disaster prevention education and awareness activities (activities for disseminating information andproviding recommendations for raising disaster readiness and mitigation for society as a whole). Additionally, thislaboratory announces research outcomes at academic conferences in Japan and overseas and performs risk
assessment studies on major earthquakes that have occurred overseas.

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Material Issue -Environmental-

Areas of research
1. Research into earthquake and tsunami risk assessment(1) Research into damage to buildings from tsunami(2) Research into damage to marine vessels from tsunami(3) Research into stochastic evaluation of tsunami hazards
2. Research into tsunami evacuation(1) Planning, surveying and verification of tsunami evacuation training(2) Surveying of tsunami evacuation in the devastated areas after the Great East Japan Earthquake(3) Cooperation in drafting of tsunami evacuation plans(4) Participation in the "Kakeagere! Japan" tsunami disaster mitigation action program for protecting
people's lives and the earth～ Reconstruction Agency's "New Tohoku-led model program"
3. Activities concerning disaster readiness education and awareness(1) Disaster education (Shichigo junior high school, Sendai city; Hashikami elementary school,
Kesennuma city; Kesennuma junior high school; others)(2) Counsel and editorial supervision for the Tokio Marine & Nichido's Disaster Readiness and Mitigation
Information website(3) Supervision of educational materials for the Tokio Marine & Nichido's Disaster Prevention Lessons(4) Instruction for disaster research by high school students(5) Development of "disaster readiness awareness goods"

Disaster Prevention Lessons in Kesennuma

Disaster Prevention Lessons in Hawaii

4. Dissemination of information and other activities(1) Academic conference presentations of research outcomes
Two presentations at international academic conferences
Four presentations at academic conferences in Japan(2) Disseminating information overseas(3) Industry-academia collaboration activities (Presentation at Geneva Association's Fifth Climate Risk andInsurance Seminar, etc.)(4) Flood risk assessment in Jakarta, Indonesia, in 2013(5) Survey of disaster region following typhoon Haiyan in the Philippines in 2013

Note: Research into earthquake archaeological remains and methods of transmission in folklore was completed infiscal 2012.

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Material Issue -Environmental-

Building systematic mechanisms and approaches to earthquake
and tsunami risk assessment allows more reliable risk
projections. We intend to use these estimates as a basis fordeveloping disaster mitigation plans for coastal areas and help
create a safer and more secure society. Tsunami-related risks,in particular, are a new field that has not been explored in thepast, and the research results will be very valuable for both
Japan and other countries. We plan to conduct risk assessment
in and outside Japan to support systematic, precautionary
disaster prevention and mitigation. Moving one step further, we

Fumihiko Imamura, Professor
Director of the IRIDeS, Tohoku University

also aim to build a system of disaster avoidance, which focuses on minimizing disaster damage by
eliminating risks.

For Tomorrow's Smiles: Disaster Readiness and Mitigation Information Website
In March 2013, which marked two years since the Great East Japan
Earthquake, Tokio Marine & Nichido launched the "For Tomorrow's Smiles:
Disaster Readiness and Mitigation Information Website" with the aim ofcontributing to the creation of a secure and safe society and providing an
opportunity for people to think about disaster readiness and mitigation in
their homes. Utilizing knowledge obtained from joint research throughindustry-academia cooperation with IRIDeS at Tohoku University, this siteuses illustrations, comics and games to offer easily understood
explanations of the mechanisms behind "earthquakes, tsunamis, typhoons, tornadoes, torrential downpours andheavy snowfalls" as well as the necessary preparations to make beforehand. The site won the Asakawa AwardGrand Prix at the first Web Grand Prix sponsored by the Japan Advertisers Association Inc.
The recipients of the Asakawa Award are chosen based on an evaluation by accessibility diagnostic software anda judging panel of experts who use reading software (panel chairperson: IBM fellow Chieko Asakawa). The site
earned the Grand Prix based on the high evaluation of various aspects of the site, such as "the site's internal
configuration is very easy to understand."For Tomorrow's Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)57

Social Responsibility
Material Issue -Environmental-

Providing Recommendations concerning Climate Change and Natural Disaster Risks
Tokio Marine Group coordinates with insurance companies worldwide to conduct surveys and research into
climate change and natural disaster risks and to provide recommendations aimed at reducing and mitigating therisks placed on economic and social life.

ClimateWise Thought Leadership Series: "The role of insurers in strengthening businessresilience to climate risk"
Tokio Marine & Nichido is the only insurance firm in Asia participating in the U.K.-based ClimateWise climatechange initiative.
Tokio Marine & Nichido (Chairman at the time Kunio Ishihara), drawing on the experiences of insurance firms
following the Great East Japan Earthquake and the flooding in Thailand, put forth a proposal in February 2013
entitled "The role of insurers in strengthening business resilience to climate risk" as an article in the Thought
Leadership Series (i.e., a proposal to strengthen the role of the insurance industry with respect to climate changerisk) under ClimateWise. Specifically, the recommendation stated that "advance preparation of business continuity
planning (BCP) that factors in supply chain risks, along with rapid business recovery planning, are important increating resilience against future climate change and natural catastrophe risk; as such, companies (and managers)
should leverage the knowledge of insurance companies in addressing these."
ClimateWise Thought Leadership Series

58Social Responsibility
Material Issue -Environmental-

The Geneva Association: The CR+I Project *Tokio Marine & Nichido participates in the Geneva Association's Climate
Risk and Insurance (CR+I) project. In collaboration with insurance firms
and other participants worldwide, the company is surveying andresearching the impacts of climate change and natural disaster risks on
the insurance business, economies and society.
As one of the CR+I project's initiatives, Tokio Marine & Nichido
cooperated from an insurance industry standpoint on the creation of theUnited Nations' "Global Assessment Report on Disaster Risk Reduction
2013," and within that white paper released "Contribution of the Insurance

Fifth Climate Risk and Insurance

Industry in Lessening Disaster Risk: Case Study Collection" (May 2013), a Seminar
report corroborating statements concerning the role of insurance inlessening risk. In the report, Tokio Marine & Nichido assisted with sections concerning the Great East Japan
Earthquake.
In addition, working in collaboration with the Geneva Association's secretariat, in October 2013 Tokio Marine &Nichido held the Geneva Association's "Fifth Climate Risk and Insurance Seminar" in Sendai, where it welcomed
Margareta Wahlström, United Nations Special Representative of the Secretary-General for Disaster Risk
Reduction. At the opening of the conference, Shuzo Sumi, Vice Chairman of the Geneva Association and
Chairman of the Board of Tokio Marine & Nichido, greeted the audience as representative of the host country. In
his address, he noted: "Society's appraisal of the role of insurance rose in Japan on the occasion of theearthquake. In March 2015, the United Nations World Conference on Disaster Risk Reduction will be held in
Sendai. I believe the insurance industry can contribute to the world more than ever before in the field of disasterreadiness. I am hoping for spirited discussions toward the building of a resilient society." The seminar featured theparticipation of approximately 60 persons that included experts from the United Nations, the World Bank, theJapanese government and the insurance industry, as well as scientists. From Tokio Marine Group, Managing
Director Harutoshi Tagaya of the Tokio Marine Research Institute and Tokio Marine & Nichido Corporate Planning
Department General Manager Masaaki Nagamura participated as speakers and shared and discussed the latest
findings. Professor Fumihiko Imamura of IRIDeS, Tohoku University, which is a partner in the Tokio Marine
Group's industry-academia collaborative research, presented the latest findings on seismology and tsunami
science. A tour of an area devastated by the earthquake was also held with the cooperation of Tohoku University.
*The name of the CR+I Project was changed to Extreme Events and Climate Risk (EE+CR) in May 2014.
http://www.genevaassociation.org/

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Material Issue -Environmental-

The amount of damage caused by climate change is on the rise globally. Tokio Marine Group companies arecultivating know-how concerning climate change and global warming and promoting the development of products
and services that mitigate and adapt to climate change, reduce natural disaster damage, preserve biodiversity andcontribute to the development of local communities.

Green Gift ProjectThrough eco-friendly products, we act as one with our agents in engaging in global environmental protection
initiatives and welcome participation by customers as well.
With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift Project based on theconcept of undertaking eco activities. Under this project, when a customer chooses Web-based insurance
contracts (clauses) on our website rather than a paper-based contract in brochure form, we donate funds
corresponding to a portion of the value of the reduction in paper used to non-profit organizations (NPOs) involvedin environmental protection activities to support costs of mangrove planting and other environmental protection
activities in Japan and overseas.
Customers' selection of the Web policy option leads to the conservation of paper resources. Additionally, it allows
the company to reduce the environmental burden created by the manufacture of paper and its transport to thecompany, the mailing of policies to customers and the disposal of policies when unneeded after maturity. The
Green Gift Project also provides a number of other beneficial effects. These include contributing to the preventionof global warming and the preservation of biodiversity via mangrove planting activities and communicating tochildren, who will lead future generations, the importance of the earth's environment through their actual
participation in environmental protection activities in Japan. In fiscal 2013, the number of agreements taking
advantage of the Web policy option was approximately 9 million, representing a reduction in paper usage ofapproximately 2,450 tons.
To help customers better understand mangroves and experience participation in global
environmental protection activities, the company established a Green Gift page on its
website that reports on topics such as planting activities in various countries where
mangrove planting is undertaken, updates on the growth of planted saplings and thevolume of CO2 absorbed through planting. The page also provides information on
recruitment for environmental protection activities carried out in each region of Japan andreports on these activities. The company is also cooperating in human resource
development in the regions where planting occurs, and participates in the education support programs conductedby the international non-governmental organization (NGO) known as Room to Read in developing countries whereplanting takes place, such as India, Bangladesh and Vietnam. These activities are also introduced on the Green
Gift site.

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Material Issue -Environmental-

Through this project, Tokio Marine & Nichido will continue its initiatives aimed at conservation of paper resources,
prevention of global warming and conservation of biodiversity.
Tokio Marine & Nichido Green Gift Project (in Japanese)
Nisshin Fire Web contract (in Japanese)"Creating Mangrove Forests"

Web Policy and Tokio Marine Millea no Forest
As part of efforts to promote paperless operations, from February 2013 Tokio Marine Millea SAST Insurance has
engaged in an initiative under which insurance policies can optionally be viewed online (as Web policies) instead ofon paper, a move that has met with the approval of customers.
To contribute to global environmental protection by going paperless, from April 2013 the company has beenpromoting "Tokio Marine Millea's Forest," a project to plant saplings in Meguri's Forest in Shonan International
Village, Kanagawa Prefecture. This project involves dense planting and root planting of a variety of locallyindigenous seedlings, which are the most stable seedlings and capable of survival, to let nature take its course inrestoring the forest to its original shape. By doing so, the project aims to "create a forest that protects life" and thus
supports the community, economy and an enriched society. Although nurturing the seedlings into a forest takes
much time, through this activity employees, their families and the company are united as one in supporting the"creation forests that protect life."61

Social Responsibility
Material Issue -Environmental-

First Auto Insurance Eco Mark Certification Acquired for Financial Products
In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark*1 certification for financial
products from the Japan Environment Association (JEA) for its efforts to promote various initiatives in theenvironment-related field. These included promotion of the Green Gift Project, dissemination of information on ecosafe driving and accident reduction via the company website, increased use of recycled parts in auto repairs andpremium discount services for hybrid, electric and compressed natural gas vehicles.
In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA, becoming
the first company in the financial industry to receive an Eco Mark award. In granting the award, JEA highly
recognized the company's efforts to promote the widespread use and increase the visibility of Eco Mark-certified
auto insurance products (creation of Eco Mark awareness posters and extensive use of the Eco Mark label on auto
insurance leaflets and renewal notices) and to offer eco-friendly auto insurance that allows policyholders toparticipate in activities to reduce environmental impact through the Green Gift Project. Becoming carbon neutral inits domestic business activities in fiscal 2009 and fiscal 2010 was another point that was recognized by JEA.

*1 The Eco Mark environmental label is granted to products that are certified as having less impact on theenvironment throughout their lifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented tocompanies and organizations proactively engaged in activities to achieve the objective of the Eco Markproject: "Creation of a sustainable society through the wise choice of environment-friendly products byconsumers and environment improvement efforts by companies."62

Social Responsibility
Material Issue -Environmental-

Accident-Related Auto Repairs That Are Friendly to the Environment
Tokio Marine & Nichido and Nisshin Fire & Marine Insurance ("NisshinFire") have been undertaking an initiative to promote environmentconscious auto repairs following accidents with the cooperation ofcustomers. This initiative, contingent upon the approval of customers,
encourages the repair, not replacement, of parts damaged in an accident
or the use of recycled or rebuilt parts if the damage is beyond repair, toreduce industrial waste and utilize resources more effectively. Following"The Declaration of the Promotion of the Use of Recycled Parts," a jointstatement made by The General Insurance Association of Japan and its
member insurance companies in October 2011, we have decided to step

Asante environment-conscious
auto insurance

up this initiative by generally requiring the use of recycled parts when
repairing company-owned vehicles and encouraging their use in personalvehicles of employees.
For the same reason, Nisshin Fire provides an environment-conscious auto
insurance, Asante, which provides a 10% discount on insurance premiums
if a car repair is done using recycled parts at one of the automobile repair
shops specified by the company.
Nisshin Fire Asante (in Japanese)

Auto Insurance Fleet Accident Reduction Assist Rider
We receive requests from corporate customers using automobiles in their business activities who want to keep theoccurrence of car accidents to a minimum, if not avoidable, and to obtain steady and long-term savings on auto
insurance premiums. To respond to these needs by way of insurance as a professional in auto accident
prevention, Tokio Marine & Nichido provides a Fleet Accident Reduction Assist Rider that combines auto insurance
and a risk-specific consultation service called the High Accident Rate Response Program. This optional rider
assists companies in reducing car accidents and related social costs (lower corporate credibility, loss of business
opportunities and costs for accident response) and aims to helps them make a greater contribution to thepreservation of the environment by means of eco-safe driving.
Tokio Marine & Nichido promotes security and safety for customers through this optional rider and contributes tothe development of an enriched and comfortable social life and economic growth of society by reducing accidentrelated social costs and eliminating wasteful fuel use caused by reckless driving.
Tokio Marine & Nichido Risk Consulting: Traffic Risk Consulting service (in Japanese)63Social Responsibility
Material Issue -Environmental-

Mega-Solar Package Program
With the launch of Japan's Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning andconstruction of "mega solar" large-scale solar power generation facilities is surging across the country. In order forbusinesses to stably operate the facilities, measures are necessary to evaluate business risks over a long term of
10 to 20 years and from a variety of angles, starting from the installation stage.
In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk consulting
and insurance products, the program offers an integrated solution for the risks involved in mega solar projects.

Making Use of Evolving Risk Assessment Approaches in Consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment and soil
contamination status assessment) and 2) arrangement of property and casualty insurance.
In the event of damage from earthquake, tsunami, water, wind, high tide or other natural disasters, mega solar
projects may be forced to review installation expenses or construction times, and business operation following
launch may be severely affected.
Based on natural disaster information and knowledge accumulated over years in the property and casualty
insurance business, the product offers risk consulting services that include a three-stage evaluation of natural
disaster risks at planned mega solar installation sites, and soil contamination status assessment consulting
through means such as site usage history surveys and field investigations. By incorporating such consulting, mega
solar business operators are able to accurately assess the risks that can threaten business continuity and caneffectively carry out necessary investments and measures.

64Social Responsibility
Material Issue -Environmental-

Arrangement of Appropriate Property and Casualty Insurance at the Mega Solar Project
Installation and Operational Stages
As various risks are expected at every stage – from installation to operation – in mega solar projects, appropriate
risk management is achieved by analyzing risk factors that can impact project management and by arranging for
insurance against each risk. Looking specifically at risks to installation work, insurance involves compensation fordamages in the event of accidents originating in solar power systems during installation or after completion,
including damage to or destruction of solar systems or temporary installations from calamities such as fire or
lightning, as well as accompanying loss of profits due to delay of operation. Risk hedging against the preceding
factors is possible through erection all risks insurance, delayed start of operations insurance and various forms ofliability insurance. With regard to risks to operation, insurance involves compensation for damages originating inownership or management of facilities, including damage to or destruction of solar power systems from calamities
such as fire, as well as accompanying loss of profits if operation is halted. Risk hedging against the preceding ispossible through commercial property insurance and various forms of liability insurance.
The mega solar project flow from installation work to operation

Solar power and other forms of renewable energy are indispensable as new energy sources to support the social
infrastructure of the future. Based on the role that insurance companies bear in society, Tokio Marine & Nichido will
support the smooth diffusion of renewable energy by providing insurance products and risk consulting services andcontribute to the development of a sustainable society.

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Social Responsibility
Material Issue -Environmental-

Participation in the World Bank's Pacific Disaster Risk Financing Pilot
ProgramSince January 2013, Tokio Marine & Nichido has been participating in the Pacific Disaster Risk Financing Pilot
Program implemented by the World Bank in cooperation with the government of Japan as an international
contribution initiative in the field of disaster prevention and reduction. This project marked its second year from
November 2013.
- Background to creation of the Pacific Disaster Risk Financing Pilot Program
At the Japan-Pacific Islands Forum Summit Meeting (also known as the Pacific Islands Summit) held in May
2012, the government of Japan announced the creation of an insurance scheme for natural disaster in Pacificisland nations as a part of Japan's international cooperation in the field of disaster readiness, and subsequently
created the Pacific Disaster Risk Financing Pilot Program in collaboration with island nations' governments, theWorld Bank and private insurance companies.
- Overview of the Program
Operated as a Public-Private Partnership (PPP), the program consists of natural disaster derivatives as support
measures for disaster readiness and mitigation in Pacific island nations*1.
*1 The program targets six countries, namely the Republic of Vanuatu, Independent State of Samoa, Kingdom of
Tonga, Solomon Islands, Republic of the Marshall Islands and the Cook Islands (participating from the secondyear).
1. Underwriting scheme during the second year of the pilot period (from November 2013)(1) Derivative contracts between Island nations and the International Development Association (IDA)
Each island nation has concluded a natural disaster derivative contract with the IDA, a member of theWorld Bank Group, as a risk hedge against large-scale natural disasters (earthquakes, tsunamis andtropical cyclones).
(2) Derivative contracts between IDA and insurance companies
The IDA has concluded derivative contracts under the same conditions as 1) above, with four private
insurance companies.

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Material Issue -Environmental-

2. Underwriting conditions during the pilot period (from November 2013)- Commitment period: November 1, 2013 to October 31, 2014
- Notional amount (total): USD67.48 million (approximately 6.6 billion yen) (Underwriting by four private
insurance companies)- Trigger: In the event that an island country incurs economic losses (model losses) in excess ofassumptions*2 as a result of natural disasters (earthquakes, tsunamis and tropical cyclones), insurancecompanies shall pay to the government of the island nation, via IDA, a previously established compensation
value.
*2 Conditions differ for each target nation.
Through the underwriting of natural disaster derivatives, Tokio Marine Group supports the efforts of Pacific island
nations with regard to natural disasters, thereby contributing to the creation of secure, safe sustainable "goodsocieties."

Diffusion of Weather Insurance and Microinsurance in India
Tokio Marine Group provides weather insurance and microinsurance (insurance for low-income earners) in India.
Challenging Social Issues - Providing Value through Our Core Businesses – Poverty

Sale of Environmental Impairment Liability Coverage
In response to the growing need for ensuring compliance with environmental
regulations, U.S.-based Philadelphia Insurance Companies (PHLY) offers
environmental insurance products with environmental impairment liability coverageagainst various risks, including impairment liability for contamination of theenvironment, for manufacturers, processing companies, pharmaceutical firms, hotel
operators and real estate agencies.
These insurance products protect policyholders from impairment liability for damage
to third parties and remediation expenses caused by environmental contamination,
thereby contributing to the protection of the natural environment and the health of
local residents while encouraging the promotion of regional industries.
Philadelphia Insurance Companies Environmental Products

67Social Responsibility
Material Issue -Environmental-

First Insurance Product Responding to Carbon Credits
U.K.-based Kiln Group has commenced underwriting an insurance product that covers carbon credit eligibility risk
from April 2011.
Under the EU Emissions Trading Scheme, companies and investors can purchase the rights in advance to buy
carbon credits at a given price that will be generated as credits at a later date. However, as a result of discussions
for reviewing credit certification standards from 2012 onwards, concerns have been raised over various aspects
such as the emissions reductions of trifluoromethane (HFC-23) and nitrous oxide (N2O) generated from adipic acidproduction projects no longer receiving approval as credits. In response, Kiln is underwriting insurance for a majorbank to cover this risk. Kiln is presently focusing efforts on the mechanisms of this insurance within other trading
systems that include an emissions trading system in New Zealand.
Kiln Carbon Credit Insurance

Sale of Earthquake Business Interruption Insurance Coverage of Super
Business Insurance
In January 2013, Tokio Marine & Nichido fully revised its Super Business Insurance, a comprehensive insurance
product aimed at small and medium-sized businesses and launched Earthquake Business Interruption Insurance
Coverage, a product that offers compensation for damage from business interruption following a major earthquake.
More specifically, this coverage provides compensation for losses from complete suspension of business
operations due to workplace damage, stoppages of electricity, gas or water service, or other causes following anearthquake with an observed seismic intensity of 6 or higher on the Japan Meteorological Agency's scale.
The product may not be available to workplaces in some locations.
Through this insurance, small and medium-sized business operators can cover the expenses required for business
restoration in the event of a major earthquake.
Tokio Marine & Nichido Super Business Insurance (in Japanese)68Social Responsibility
Material Issue -Environmental-

Offering a New Rider for Auto Insurance in Case of Total Vehicle Loss from
Earthquake, Volcanic Eruption or Tsunami
Based on experience gained from the Great East Japan Earthquake, Tokio Marine &Nichido sells a rider for auto insurance to ensure a means of transportation that isessential in the daily lives of customers affected by an earthquake, a volcanic
eruption or a tsunami. This new rider offers a lump-sum claim payment for total
vehicle loss caused by an earthquake, a volcanic eruption or a tsunami.
In order to enable swift payment of claims in the event of a major earthquake,
insured vehicles that have been completely written off will automatically receive a
uniform amount of 500,000 yen regardless of their value (or an amount that is equal
to the vehicle value if it is below 500,000 yen).
Tokio Marine & Nichido Auto Insurance (in Japanese)

Early Disaster Recovery Support Service through a Tie-Up with BELFOR
Following the Great East Japan Earthquake, there has been a growing recognition of the need to consider both
"local recovery strategies" as well as "substitution strategies" and promote essential countermeasures to ensurebusiness continuation. With "local recovery strategies," in particular, it is necessary to consider beforehand themethods for quick restoration of business. Tokio Marine & Nichido has formed a partnership with BELFOR (Japan)
Co., Ltd., a company possessing highly specialized technologies in the disaster recovery support field, and has
been providing the Early Disaster Recovery Support Service for customers. BELFOR uses its precision cleaning
techniques to restore the condition and functions of contaminated equipment and facilities, for which replacement
was the only option available in the past. This helps reduce the business interruption period significantly and isparticularly effective in case of customized facilities that require a considerable amount of time to replace.
Tokio Marine & Nichido has added a new rider to essentially all of its property insurance* for corporate customers
to cover the expenses for emergency stabilization measures from January 2011, allowing policyholders to use the
Early Disaster Recovery Support Service of BELFOR under specified conditions without incurring additional costs.
The availability of the Early Disaster Recovery Support Service jointly provided by Tokio Marine & Nichido and
BELFOR expanded from Japan to the United States in 2006, to Europe in 2008 and to Southeast Asia in 2010. We
now have a system to provide support for the early recovery of business operations to customers throughout theworld.
* Excluding forest fire insurance and Super Business Insurance that does not cover property damage and loss
arising from suspension of operations

69

Social Responsibility
Material Issue -Environmental-

Disaster recovery flow using BELFOR

Upon being informed by a customer of the occurrence of a disaster or accident, we contact BELFOR after
obtaining consent from the customer for dispatching a crew. BELFOR immediately visits the damaged site,
conducts an on-site inspection and draws up a "contamination map" that identifies contaminated areas within thesite.

To prevent further damage, BELFOR applies emergency stabilization measures, as necessary, to inhibit the
progression of corrosion and rust in facilities.

We propose an optimal recovery plan to the customer.

During full-scale restoration operations, BELFOR conducts the dismantling of facilities contaminated with smoke
due to fire or mud caused by flooding, precision cleaning that uses its special technologies, drying, reassembling
and a final inspection of the reassembled facilities.

My Relations with CSR: "Providing Early Disaster Recovery Support Service"70

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group gives consideration to the environment, including climate change, as well as to society andgovernance in its investment and financing operations.

Integrating Environmental Consciousness into Investment Products
Tokio Marine Asset Management provides Premium World, an environmental investment trust fund that invests inJapanese and other companies involved in activities under the following themes. These themes are related toenvironmental or social issues arising from the growing economies and increasing population in the world, which
need to be sustained or improved.

For institutional investors, the company launched a socially responsible investment (SRI) fund targeting Japanesecompanies in January 2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group,
this fund aims to obtain long-term and stable added value based on the Group's unique environmental, social,governance and risk management (ESGR) analysis and evaluation. In the future, Tokio Marine Asset Management
intends to fulfill its social responsibilities as an institutional investor and improve investment performance over thelong term while giving due consideration to ESG issues in its asset management operations.

71Social Responsibility
Material Issue -Environmental-

Launching a Solar Energy Fund
In August 2012, Tokio Marine Asset Management rolled out a new fund for institutional investors, including
corporate pension funds, to invest in solar power plants. The new fund, TM Nippon Solar Energy Fund 2012, is thecompany's first investment product targeting Japan's national infrastructure. Subsequently, in August 2013 thecompany launched a second fund, TM Nippon Solar Energy Fund 2013. These two funds have assets undermanagement of approximately 9 billion yen and 13.5 billion yen, respectively.
The aim of this fund is to distribute its investment among 10 large solar power plants in Japan and provide returns
to investors from sales of power generated by these facilities.
Japan initiated a feed-in tariff (FIT) system for reusable energy sources in July 2012 with a view to increasing theuse of solar, wind and other reusable energy. The system requires all users of electricity, including businesses andhouseholds, to pay a surcharge on electricity generated from renewable sources. TM Nippon Solar Energy Fund2012, which is based on this FIT system, is designed to return investment income to citizens of Japan throughcorporate pension funds, the major investor of the fund.
Tokio Marine Asset Management believes that this fund will contribute to the diversification of energy sources. By
offering investment opportunities of social significance through this fund, the company strives to fulfill its social
roles and responsibilities as an asset management company.

72

Social Responsibility
Material Issue -Environmental-

Signatory to the United Nations-Supported Principles for Responsible
Investment (PRI)
Recently, there has been increasing demand on asset owners (investors) and asset management companies toenforce their social roles and responsibilities via responsible investment.
The Principles for Responsible Investment (PRI) require investors to consider environmental, social andgovernance (ESG) aspects of potential investees in making investment decisions.

1. We will incorporate ESG issues into investment analysis and decision-making processes.
2. We will be active owners and incorporate ESG issues into our ownership policies and practices.
3. We will seek appropriate disclosure on ESG issues by the entities in which we invest.
4. We will promote acceptance and implementation of the Principles within the investment industry.
5. We will work together to enhance our effectiveness in implementing the Principles.
6. We will each report on our activities and progress towards implementing the Principles.

In April 2011, Tokio Marine Asset Management signed the United Nations-supported PRI initiative, accepting theseprinciples as an asset management company. The company established a responsible investment committee
composed of the chief asset managers of each line, as well as a responsible investment group. Through thesesteps, the company develops basic policies, processes and systems concerning responsible investment, andundertakes initiatives that take into account ESG issues during investment analysis, product development andexercise of voting rights.
As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment analysis andother actions, Tokio Marine & Nichido signed the PRI in August 2012.
In addition, Tokio Marine Capital, as the first private equity investment firm (GE) headquartered in Japan, signed
the PRI in April 2013.
The company is the only private equity investment firm (GE) headquartered in Japan participating in the PRI
Private Equity Working Group, which is composed of six companies that include corporate pension funds andinvestment advisors, as well as Mr. James Gifford, one of the founders of PRI. Also, in response to the formulationof Japan's Stewardship Code, this company will make contributions from a practical-minded standpoint primarily
toward enhancing the sophistication of corporate governance.
These companies will make efforts to gain deeper insight into responsible investment and continue to fulfill theirsocial responsibilities in their investment and financing operations.

73

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group leverages the knowledge and expertise it has accumulated in the field of risk research topromote comprehensive support for the environmental initiatives and disaster risk countermeasures of corporate
customers.

Environmental Consulting
The conventional corporate initiatives for the environment have been primarily passive ones, centered oncomplying with environmental laws and ordinances on matters such as pollution prevention. However, besides
response to laws and regulations, there is now a demand from society for a proactive response that puts
environmental initiatives into practice as a business. There is also a need for companies to aim for environmental
management that harmonizes the environment with the economy. To help companies realize environmental
management, Tokio Marine & Nichido Risk Consulting supports the drafting of environmental strategy, including
environmental management philosophy, environmental targets and medium- and long-term planning, while taking
into account clients' management strategies. Doing so enables clients to create new business opportunities andprovide added value in various formats to all stakeholders surrounding a company.
Tokio Marine & Nichido Risk Consulting: Environment (in Japanese)
Tokio Marine & Nichido Risk Consulting: Environmental Management Consulting (in Japanese)74

Social Responsibility
Material Issue -Environmental-

Natural Disaster Consulting
The Great East Japan Earthquake and floods in Thailand prompted numerous Japanese companies to reaffirm
their awareness of the importance of risk management, and the interest of companies in natural disaster risk
remains high. With the aim of protecting customers from such natural disasters as earthquakes and typhoons,
Tokio Marine & Nichido Risk Consulting employs original analysis models to quantitatively identify in advance any
earthquake and typhoon risks that may vary among regions or types of facilities and, based on this analysis,
provides cost-effective risk mitigation solutions for customers. For risks concerning earthquakes, in particular, we
also provide such services as developing estimates of earthquake damage based on the results of field surveys
and document reviews as well as diagnosis of antiseismic capability of buildings and tsunami simulation models.
My Relations with CSR "Providing Support for Future Natural Disaster Risk"
Tokio Marine & Nichido Risk Consulting: Natural Disaster (in Japanese)

Consulting for Establishment of Business Continuity Management (BCM)
In the wake of the Great East Japan Earthquake and floods in Thailand, there has been a significant change in thebusiness continuity initiatives of Japanese companies, with a shift away from focus on a company's own bases
toward an approach that encompasses the entire supply chain. To ensure business continuity and quick recovery
even in the event of earthquakes and group infectious diseases such as new strains of influenza and otherunexpected contingencies faced by customers, Tokio Marine & Nichido Risk Consulting provides support for theformulation of business continuity plans (BCPs) encompassing supply chains and the establishment of business
continuity management (BCM) for continually improving these business continuity initiatives. The company
collaborates with BELFOR, the world's largest disaster recovery specialist, to offer early disaster recovery support
services to customers' disaster-affected business and production sites.
Tokio Marine & Nichido Risk Consulting: Business Continuity Management (BCM)/Business Continuity Plan
(BCP) Formulation Support (in Japanese)
Tokio Marine & Nichido Risk Consulting: Early Disaster Recovery Support Service by BELFOR (in Japanese)75

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group consumes a considerable amount of paper and energy in its business activities. The Grouphas been making continued efforts to reduce its environmental burden to the extent possible.

Management Structure under an Environmental Management System (EMS)
To reduce the environmental burden from its business activities and to advance environmental protection initiatives
in regions and communities, Tokio Marine Group appoints key personnel to roles promoting CSR activities withinGroup companies in Japan and overseas.
In our efforts to reduce the environmental burden in business activities, we perform the PDCA cycle through ourproprietary Green Assist environmental management system, which draws on ISO 14001, and engage in energy
conservation and resource conservation initiatives. The head office of Tokio Marine & Nichido adopted an EMS
based on the ISO 14001 environmental management standard in fiscal 1999, and Tokio Marine & Nichido Facilities
did so in fiscal 2006.
* The targeted scope of data aggregation is major subsidiaries among consolidated companies (12 in Japan and19 overseas).
Among Group companies, there were no major issues noted in internal auditing or external examination under ISO
14001 and no violations of environmental laws or other regulations.

76

Social Responsibility
Material Issue -Environmental-

Concept for Reducing Environmental Burden
Environmental burden caused by business activities of Tokio Marine Group is relatively small compared withcompanies in the manufacturing industry; however, the size of the Group makes it a large consumer of paper andenergy. In order to reduce the environmental burden from our business activities wherever possible, we havepositioned initiatives for reducing environmental burden as a key issue for the company. The entire Tokio Marine
Group, in Japan and overseas, is making efforts to become carbon neutral* under the following strategic concepts.

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.
2. Switch: Switch to natural energy.
3. Offset: Absorb and fix CO2 by mangrove planting and retirement of emissions credits.

* Carbon neutral means that CO2 emitted in the course of a company's business activities is equivalent to thevolume of CO2 absorbed and reduced by way of mangrove planting, use of natural energy and the retirement ofemissions credits by such a company.

Environmental Burden Data
<Tokio Marine Group Consolidated Companies>
Reduction targets for CO2 emissions- Medium-term target (fiscal 2014): -10% (compared with fiscal 2010 level)- Reduction target in fiscal 2014: ±0% compared with previous year (No increase from fiscal 2013 results)
CO2 emissions (Tokio Marine Group consolidated companies)
Fiscal 2013 CO2 emissions by Tokio Marine Group overall versus a start-of-year target of 93,311 tons
(maintaining the previous year's level) were 87,971 tons (Japan: 65,419 tons, overseas: 22,552 tons), or 94.3%
of emissions in the previous year. The main causes of the decrease were the implementation of environmental
burden reduction measures at each Group company and a reduction in the CO2 emissions coefficient ofJapanese power utilities.
<Tokio Marine & Nichido>
CO2 emissions reduction targets- Medium-term target (fiscal 2020): 40% reduction (compared with fiscal 2006 level)- Long-term target (fiscal 2050): 60% reduction (compared with fiscal 2006 level)- Reduction target in fiscal 2014: ±0% compared with fiscal 2013 (No increase from fiscal 2013)
CO2 emissions (fiscal 2013 results)
Fiscal 2013 CO2 emissions versus a start-of-year target of 53,150 tons (maintaining the previous year's level),
were 50,642 tons, or 95.3% of emissions in the previous year. The main causes of the decrease were theimplementation of environmental burden reduction measures at each Group company and a reduction in the CO2
emissions coefficient of Japanese power utilities.
CSR Performance Data (Environment)

77Social Responsibility
Material Issue -Environmental-

Initiatives toward Becoming Carbon Neutral
Mangrove forests have an effect on theprevention and mitigation of global warming byabsorbing and fixing a significant volume ofCO2. Under the concept of "Insurance for the
Future of the Earth," Tokio Marine Group has
engaged in the Mangrove Planting Projectsince 1999. As of March 2014, 8,405 hectaresof mangrove forest have been planted throughthis project in nine countries, primarily in Asia.
Each Group company strives to reduce theenvironmental burden through energy
conservation and resource conservation. At
the same time, Tokio Marine Group aims toachieve carbon neutral status on a global basis, offsetting the CO2 emissions generated by its business activities
with CO2 absorption and fixation through means such as mangrove planting* and Tradable Green Certificates(wind power).
CO2 emissions in fiscal 2013 amounted to 87,971 tons, or 94.3% of emissions in the previous year, primarily due
the implementation of environmental burden reduction initiatives at each Group company and a decrease in theCO2 emissions coefficient of Japanese power utilities. On the other hand, the CO2 absorption and fixation effects
through mangrove planting amounted to 100,951 tons and the entire Tokio Marine Group (domestic and overseas)thus became carbon neutral.
* The calculations of the amount of CO2 emissions, CO2 absorption and fixation through mangrove planting and
CO2 reduction through the purchase of renewable energy have been verified by a third-party organization (Ernst &Young Sustainability Co., Ltd.). (Amounts of CO2 absorption and fixation through mangrove planting are based on
evaluations and calculations by the Central Research Institute of Electric Power Industry (CRIEPI).

78

Social Responsibility
Material Issue -Environmental-

GHG emissions and absorption calculation standards (PDF)

Energy Conservation and Resource Conservation Initiatives
Raising Employees' Energy Conservation AwarenessResponding to the calls for energy conservation (in particular, the restraint of electricity consumption during peak
periods) following the Great East Japan Earthquake of March 2011, Group companies in Japan are implementing
Summer & Winter Electricity-Saving Measures as an initiative to firmly establish electricity and energy
conservation. Specifically, the companies are making continuous efforts to (1) conserve energy in offices (reducing
unneeded light fixtures, placing restrictions on use of items (OA equipment, copiers, etc.) around power outlets,
and thoroughly managing air-conditioning (such as setting temperatures in offices to 28°C in summer and 19°C in
winter); and (2) review employees' work styles (such as encouraging early morning working hours and promoting
casual dress). Further, we are making efforts to curb CO2 emissions from energy usage, such as by expanding ouruse of TV/Web conferencing systems and restricting air travel for business (which also reduces costs).

Effective Use of TV/Web conferencing
By making effective use of TV/Web conferencing, Tokio Marine & Nichido is reducing greenhouse gases resulting
from employee business travel and is striving to raise business processing efficiency. Tokio Marine & Nichido haspresently introduced and is actively utilizing more than 300 teleconferencing systems at its business bases and by
doing so is limiting the number of employee business trips and reducing business travel expenses.

79

Social Responsibility
Material Issue -Environmental-

Energy Conservation Measures in Buildings and Facilities
Tokio Marine Group's companies are engaged in initiatives* that consider energy conservation in buildings andfacilities, as appropriate for each structure.
- Estimated facilities investment value related to energy conservation measures: 1.335 billion yen (fiscal 2013,
Tokio Marine & Nichido)* Upgrading to high-efficiency lighting fixtures (LED, etc.) and air conditioning; installation of motion sensors inlighting fixtures, etc.
At Tokio Marine & Nichido, the company's Nagoya Tokio Marine & Nichido Building, which was completed in 2013,
gives high consideration to the environment with features that include double-glazed window glass and LED
lighting throughout the entire building. This building has earned the S-rank, the highest rank under Comprehensive
Assessment System for Building Environmental Efficiency (CASBEE) Nagoya, a building environmental
performance evaluation system operated by the city of Nagoya. This building has also secured the top-tierPlatinum ranking under the Green Bill Certification System operated jointly by the Development Bank of Japan andJapan Real Estate Institute.
Moreover, Tokio Marine & Nichido was acclaimed by Osaka Prefecture for initiatives and achievements in reducing
greenhouse gases in offices and won the Excellence Award in the Osaka Stop Global Warming Awards.
At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate for eachbuilding or facility. As an example, Tokio Marine Centre (Singapore) has been actively introducing environmentallyconscious measures that include installment of energy-saving air-conditioning equipment and lighting fixtures,
installment of water-saving equipment that reuses rainwater and placement of greenery.
Tokio Marine Singapore Insurance

Initiatives to Reduce Paper Use
Tokio Marine Group's volume of paper consumed in fiscal 2013 was 9,550 tons (8,498 tons in Japan, 1,052 tons
overseas), 97.6% of the amount consumed in the previous year. In fiscal 2014, we are taking action under a targetof reducing this paper volume by 5% from the previous year.
As a measure to curb paper consumption, Group companies are promoting the use of paperless conferencing,using green procurement of stationery and office supplies, shifting forms and pamphlets to Web formats (i.e.,
promoting paperless use) and firmly establishing the use of double-sided copying and aggregate printing.

80Social Responsibility
Material Issue -Environmental-

Initiatives for Reducing the Environmental Burden in the Value Chain
Promoting the use of recycled auto parts
From the perspective of creating a recycling-based society and reducing the burden on the environment (i.e.,
curbing CO2 emissions from the manufacture of parts*), Tokio Marine Group is calling on employees to engage inthe Eco-Safe Driving program of The General Insurance Association of Japan and is actively using recycled autoparts when repairing vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance are taking action
in calling for the use of recycled auto parts and proposing the use of these parts to individual and corporate
customers that have met with accidents.
Number of instances of use of recycled auto parts (fiscal 2013, Tokio Marine & Nichido): about 21,800 (118.1%
compared with the previous year)* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for abumper, 97.3 kg for a door, etc. (Source: Survey by The General Insurance Association of Japan))With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use of recycled parts. The
company's actions include distributing pamphlets to boost awareness of the Recycled Parts Usage Promotion
Campaign among agents and auto repair shops, as well as creating content for tablet devices to aid thesebusinesses in easily explaining the merits of recycled parts to customers.

Certification support for Eco-Action 21 (environmental management system for small- andmedium-sized enterprises)
For agents operating auto maintenance shops, Tokio Marine & Nichido provides support for certification andregistration of Eco-Action 21, the environmental management system for small- and medium-sized enterprises
formulated by the Ministry of the Environment. Specifically, the company holds business seminars for interested
agents to explain the necessary steps for certification and offers practical support. Through the company's support,
the auto maintenance shops of 83 companies have acquired certification (as of March 2014).

81Social Responsibility
Material Issue -Environmental-

Tokio Marine Group is promoting initiatives for the preservation and sustainable use of biodiversity.

Relationship with Biodiversity
Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse gases,
mitigation of disaster risks from tsunamis and revitalization of regional economies. Under the following vision, theTokio Marine Group contributes to the preservation of biodiversity through reduction of paper usage as well as
mangrove planting and other environmental enlightenment programs.

Tokio Marine Group's Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most important environmental
issues and, as a good corporate citizen, conducts initiatives for the preservation and sustainable use of
biodiversity under the following two themes.
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in our businessactivities, to reduce our impact on biodiversity and to preserve biodiversity.
2. We engage in educational activities on the preservation of biodiversity for the general public and workwith our stakeholders to contribute to the development of a sustainable society.

Participation in the Promotion Partners Program under The Declaration of
Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January 2010 joined
the Promotion Partners program under the declaration. Our business activities comply with the declaration and its
behavioral guidelines.
The Declaration of Biodiversity by Nippon Keidanren (in Japanese)

Contributing to the Preservation of Biodiversity through Our Businesses
Green Gift Project
Since 2009, Tokio Marine & Nichido has operated the Green Gift Project based on the concept of implementing
eco activities together with customers.
Provision of Insurance Products and Services: Green Gift Project
Tokio Marine & Nichido: Green Gift (in Japanese)82

Social Responsibility
Material Issue -Environmental-

Contributing to the Preservation of Biodiversity through Local Community
and Social Contribution Activities
Mangrove Planting Project
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily in Southeast
Asia. During the 15-year period to fiscal 2013, we planted 8,405 hectares of new forest in nine countries:
Indonesia, Thailand, The Philippines, Vietnam, Myanmar, Fiji, India, Bangladesh and Malaysia.
The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokio Marine &Nichido, with the original idea coming from employees who voiced their desire to launch a long-lasting initiative inthe environmental field. The project is conducted in partnership with the NGOs Action for Mangrove Reforestation(ACTMANG), the Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) andInternational Society for Mangrove Ecosystems (ISME) and through collaboration with local governments andcommunities.
This initiative has been acclaimed and received the 2013 Environment Minister's Award for Global Warming
Prevention Activity (International Contribution category).
"Mangrove" is a generic term for flora that thrives in brackish waters (where seawater and fresh water meet) along
tropical and subtropical coastlines and river mouths in Asia, Africa and South America. Mangroves are sometimes
referred to as "forests in the sea" and are effective in mitigating global warming as they absorb and fix large
volumes of CO2, a major cause of global warming. They also serve as natural levees to protect people's lives andlocal ecosystems from tidal waves, tsunamis and other natural disasters. For example, mangroves protected andsaved the lives of many people from the tsunami that occurred in the Indian Ocean as a result of the earthquake
off the island of Sumatra in December 2004.
The roots of mangrove trees also serve as a "cradle of life," creating a rich ecosystem by providing a safe home forfish, crabs and shrimps and attracting monkeys and birds. Growing mangroves provide fishery and forest
resources to local communities and contribute to sustainable development of the areas in which they are planted.
The Tokio Marine Group considers mangroves as "insurance for the future of the Earth" because they protect theplanet and people's lives and bring benefits. We are committed to being involved in the Mangrove Planting Projectfor 100 years.
Indian Ocean tsunami from the earthquake off the island of Sumatra in December 2004

Mangrove planting area in Ranong, Thailand, the area

Tale Nok near Ranong, Thailand, which did not havebehind which was protected from tsunami damage.

mangroves, was damaged by the tsunami.

83Social Responsibility
Material Issue -Environmental-

Fish and other animals living in mangrove forests

Creating Mangrove Forests

Green Lessons: The Mangrove Story
As a part of our environmental awareness promotion activities, from 2005 the Tokio Marine Group has
implemented Green Lessons: The Mangrove Story.
Protection of the Global Environment: Green Lessons: The Mangrove Story
Environmental Enlightenment Program Green Lessons: The Mangrove Story (in Japanese)

Economic Benefits of Biodiversity and Ecosystems through Mangrove
Planting (Thailand)
Research related to the economic impact of mangrove forests on biodiversity was reported in the Economics of
Ecosystems and Biodiversity (TEEB) study, which was launched at the 10th Conference of the Parties to theConvention on Biological Diversity (COP10) in 2010. Based on the study results, Tokio Marine & Nichido
conducted a preliminary calculation of the economic benefits of a mangrove planting project in Thailand incooperation with Ernst & Young Sustainability Co., Ltd.
Tokio Marine & Nichido initiated its project to plant mangroves in Thailand in 2000. For the total area of 1,016
hectares covered during the 11-year period up until fiscal 2010, we used details outlined in the TEEB study andrelevant papers to estimate and compile the benefits by the respective items of self-sufficiency in food andgathering of timber and biomass fuels by local residents, increase in commercial fish catches, mitigation ofdamages caused by storms, corrosion control along coastlines and absorption of greenhouse gases.
As a result, the economic benefits will amount to a cumulative total of approximately 4.46 billion yen by 2030
(approximately 4.40 million yen per hectare over a total of 30 years from the commencement of mangrove
planting). Additionally, the economic benefits for a single year will increase to more than approximately 250 million
yen in 2022, and although it will subsequently trend downward, the amount is expected to remain at a base level ofapproximately 240 million yen from 2030 onwards per year.

84Social Responsibility
Material Issue -Environmental-

A report of the United Nations Environment Programme (UNEP) stated that the costs of mangrove planting amount
to approximately 95,000 yen per hectare, which in turn indicates that plantations can achieve various benefits fromlocal biodiversity in the long term.

85

Social Responsibility
Material Issue -Environmental-

Tokio Marine Group will take an active and broad role in society by working to raise environmental awareness,
proposing ways for protecting the environment and facilitating social contribution activities.

Environmental Enlightenment and Social Contribution
Tokio Marine Group promotes environmental education for children and university students as well as social
contribution activities including afforestation efforts.
Protection of the Global Environment

Participation in External Initiatives
Tokio Marine Group participates in international initiatives related to climate change and actively proposes ways
and means to mitigate and adapt to climate change.
Participation in External Initiatives

86Sustainability Report 2014

Material Issue ‐Social‐

Contributing to Local Communities and Societies• Challenging Social Issues ‐ Providing Value through Our Core Businesses• Local Communityy and Social Contribution Activities

Social Responsibility
Material Issue -Social-

Various social issues have surfaced in our society.
In the face of growing issues concerning health, cancer and poverty, Tokio Marine Group has selected"contribution to local communities and societies" as one of the CSR material issues that has to be addressed by
the entire Group. We help resolve these issues through our core businesses of insurance, financial services andconsulting. While doing so, we collaborate with local communities to provide solutions for disaster prevention andreduction, raise awareness for disaster preparedness and take an active role in local community initiatives such as
the Pink Ribbon Movement for improved cancer examination rates and a program to offer educational assistancein developing countries. Through these endeavors, Tokio Marine Group acts as a good corporate citizen andcontributes to the creation of a sustainable society.

Challenging Social Issues - Providing Value

Local Community and Social Contribution

through Our Core Businesses

Activities

Climate Change and Natural Disaster Risk

Protection of the Global Environment

HealthGrowth of Young People

Cancer

Security and Safety

Poverty
Other

88

Social Responsibility
Material Issue -Social-Through our core businesses, we deliver new value that ensures the "security and safety" of society against risks
that have become increasingly diversified and complex along with the times. The following sections provide
examples of our initiatives related to respective social issues.

Against climate change and natural disaster risk,

Tokio Marine Group delivers "security" to customers

Tokio Marine Group delivers "security and safety" toby offering insurance products tailored to changes

its customers by enhancing its insurance coveragein the social environment and customer needs andand providing a diverse range of products andthrough consultation services by healthcare

services including support for early recovery.

specialists.

Tokio Marine Group provides support to the Pink

Tokio Marine Group leverages its wealth of

Ribbon Movement and promotes its own initiative,knowledge accumulated in the insurance businessthe Movement to Protect Customers from Cancer,

to contribute to resolving poverty issues.

as part of efforts to fulfill its mission and social roles
as an insurance company.

Tokio Marine Group responds to diversifying
customer needs by combining the abilities of its
Group member companies to provide new products
and services that anticipate the changing times andextend beyond the framework of existing insurance
products and services.

89

Social Responsibility
Material Issue -Social-

We deliver "security" to customers by offering insurance products tailored to changes in the social environmentand customer needs and through consultation services by healthcare specialists.

Initiatives for Living BenefitsLife Insurance Revolution to Protect One's Living
With the aging of society, advances in medical technology and shorter hospital
stays, a blank area of coverage has arisen that cannot be covered by conventional
medical insurance or death coverage, such as the need for outpatient treatment
and nursing care after a discharge or a decline in revenues due to aftereffects thatmake the insured unable to work as before hospitalization.
To provide coverage that securely fills this gap and support customers' treatment,household expenses, longevity and health, Tokio Marine & Nichido Life willcontinue to undertake its ongoing initiative called the Life Insurance Revolution toProtect One's Living.

90

Social Responsibility
Material Issue -Social-91Social Responsibility
Material Issue -Social-

Living Benefit Products (as of March 31, 2014)
Medical Kit R and Medical Kit Love R
Medical Kit R, launched in January 2013, is a comprehensive medical insurance
product with a special provision for a health refund benefit (basic coverage type withno refund upon policy cancellation). It covers hospitalization due to illness or injury,
surgery and radiation therapy through the policyholder's lifetime and refunds theexcess of premiums paid up to the specified age*1 over benefits received for
hospitalization in the form of a health refund benefit. This product was originallyavailable for people under the age of 50. As we received many requests from
customers to increase the product's availability for a wider group, we extended its
age limit from 50 to 60 on July 18, 2013.
Also in response to many requests from customers with health concerns, we relaxed
the underwriting standards of Medical Kit R to create Medical Kit Love R andlaunched sales on February 2, 2014. It is a medical insurance product with a special
provision for a health refund benefit*2 (lenient standards type with no refund upon policy cancellation).
*1 Specified age: 70 for customers who have purchased this product at the ages of 0 to 50, 75 for 51 to 55 and 80
for 56 to 60.
*2 The product is available for purchase for people at the ages of 20 to 60. The specified age at which the refundof a health benefit is made is 70 for customers who have purchased this product at the ages of 20 to 50, 75 for
51 to 55 and 80 for 56 to 60.

92Social Responsibility
Material Issue -Social-

Medical Kit R received a Nikkei Veritas Award, an award in the financial category, at
the Nikkei Excellent Products & Services Award 2013.
The Nikkei Excellent Products & Services Award, organized every year by Nikkei
Inc., recognizes among approximately 20,000 new products and services cited on
the four Nikkei newspapers*1 excellent products and services that generally show
outstanding performance across the six items of evaluation*2.
*1 The Nikkei, The Nikkei Business Daily, The Nikkei MJ and The NIKKEI VERITAS*2 Enabling technology, price-benefit performance, contribution to businessperformance, growth potential, originality and impact on the industry and society
My Relations with CSR: A New Form of Medical InsuranceLong-Life Support Whole Life InsuranceThis product features nursing care coverage as well as severe disability and death
benefits, covering policyholders for their entire life. The nursing care coverage offers
a nursing care benefit in a lump-sum payment if a policyholder is judged as being inneed of second degree nursing care under the public nursing care insurance systemor determined as requiring nursing care according to the conditions set out by Tokio
Marine & Nichido Life. A policyholder turning the specified age with no records of
insurance payments receives an additional cash contribution to cerebrate longevity
on a specified anniversary date. A special provision for three major diseases is alsoavailable as an option, under which a policyholder who is diagnosed with malignant
neoplasm (cancer) *, acute myocardial infarction or stroke is exempted from further
payment of premiums* Excluding in-situ cancer and skin cancer other than cutaneous malignant
melanoma.
Household Income Term Insurance with Inability to Work Benefit Insurance Plan
In addition to severe disability and death benefits, this product offers monthly
benefits in the event of the inability to work due to one of five diseases (malignant
neoplasm (cancer)*, acute myocardial infarction, stroke, cirrhosis of the liver, chronic
renal failure) or the need for nursing care due to illness or injury.
* Excluding in-situ cancer and skin cancer other than cutaneous malignant
melanoma.

93Social Responsibility
Material Issue -Social-

Medical Kit with Inability to Work Support Plan
Along with the coverage for hospitalization due to illness or injury, surgery andradiation therapy, this product offers inability to work benefits in the event of theinability to work due to one of five diseases (malignant neoplasm (cancer)*, acute
myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure).
* Excluding in-situ cancer and skin cancer other than cutaneous malignant
melanoma.

Initiatives for Longevity Risk: "Academy of Health and Long Life"In February 2012, Tokio Marine & Nichido Life established the "Academy of Health and Long Life" section of its
website to convey to the broadest possible audience the importance of disease prevention and healthmanagement in leading a healthy life long into the future. Tokio Marine & Nichido Life guides visitors through theacademy and explains what is available at the Health Promotion Center, Infirmary, Retirement Preparations Centerand Library. Each "facility" provides easy access to information maintained by Tokio Marine & Nichido Life, Tokio
Marine & Nichido Medical Service, Tokio Marine Nichido Better Life Service and other business partners, which
relate to the topics below.

Main Contents- Lifestyle-related disease self-check- Understanding and preventing lifestyle
Health Promotion-related diseases

Center- Case studies of five diseases*- Dr. Negoro's health and longevity
lifestyle course

Infirmary- How to "read" your health checkup
results

Retirement- Preparing retirement funds

Preparations- Current state of nursing care

Center- Case studies of nursing care

Library- Survey of attitudes about cancer- Survey of attitudes about longevity* Malignant neoplasm (cancer), acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure
Tokio Marine & Nichido Life: Academy of Health and Long Life (in Japanese)94Social Responsibility
Material Issue -Social-

Medical Assist: Providing 24/7 Telephone Support for Customers Seeking
Advice on Illness or Injury
Medical Assist is a free health and healthcare consultation service that
supports the health of policyholders and insurees of Tokio Marine & Nichido
and Tokio Marine & Nichido Life, including their families. Assistance isprovided via telephone 24 hours a day, seven days a week, including advice
on everyday physical accidents, methods for handling emergencies such assudden illnesses or injuries, information about hospitals, clinics and othermedical facilities that examine patients on holidays or late at night, consultation
with specialists in a range of more than 30 medical examination fields (byappointment only), and arrangements for transfer to other hospitals on behalf

Call centerof patients. Such concerns are addressed by experienced and knowledgeable
healthcare professionals including emergency medical specialists who takeleading roles in emergency medical institutions, medical specialists qualified asuniversity professors or assistant professors, and nurses with a wealth ofclinical experience. Nurses make the initial response to customer inquiries, anddepending on the case, emergency medical specialists and other medical staff
address the issue thereafter as necessary.

95

Social Responsibility
Material Issue -Social-

Medical Assist Service Overview
Emergency medical specialists who play a first-line role at emergency
Emergency medical

medical institutions and nurses with a wealth of clinical experience respondconsultation

to urgent medical consultation requests and consult on everyday physicalconcerns 24 hours a day/7 days a week.
Medical specialists (qualified as university professors or assistantConsultation with medical

professors) in various diagnostic fields (more than 30 medical examination

specialists by appointment

fields) provide consultation via telephone regarding medical care andhealth by appointment.

Information of medical
institutions

Information from a database of 450,000 facilities nationwide is provided
about emergency care hospitals that accept patients at night and on
holidays, the closest medical institutions while traveling, etc.
A series of services are carried out for customers who become hospitalized
at a leisure or business travel destination, including arrangements for a
private ambulance, special procedures for boarding aircraft andTransfers/Arranging patientarrangements for a doctor, nurse or other healthcare professional as atransfers

companion, when transferring such customers from emergency care
hospitals to hospitals near their homes.
(Expenses incurred in the course of transportation shall be paid bycustomers.)

Cancer-specific consultation
centers

Highly specialized doctors, nurses and other medical staff respond tovarious concerns about cancer. They also attend to the concerns ofpatients who are fighting against cancer and their families.

For example, in the case of providing consultation about a child stung by a bee, a detailed explanation is given
about symptoms, with an explanation of the necessity of emergency medical care followed by advice on temporary
first aid adapted to the symptoms at that time.
Medical Assist (Tokio Marine & Nichido Life, in Japanese)96

Social Responsibility
Material Issue -Social-

Joint Planning and Development Support for docomo Healthcare's Karada no
Kimochi
Tokio Marine & Nichido conducted joint planning and development support
for the cash benefit for the medical treatment portion of Karada no Kimochi("How my body feels") service provided by docomo Healthcare, Inc. from
June 1, 2013. Karada no Kimochi is a service that allows customers tounderstand their daily biorhythm and receive advice on leading a healthy
life. When the input data uncovers a change in body condition, thecustomer is encouraged to see a doctor and receives a cash benefit when
medical advice and treatment is received from a qualified medical
professional, achieving support for peace of mind. The service has a high level of social significance because of its
link to prevention and early detection of breast cancer and uterine cancer, two serious illnesses affecting women
for which early detection efforts are lagging behind in Japan. This service was recognized by the Celent Model
Insurer Asia Awards 2014* hosted in Asia by Celent, a U.S. research and consulting firm specialized in thefinancial field (based in Boston).
* The Celent Model Insurer Asia Awards are the Asia category the Celent Model Insurer Awards, an internationallyhigh profile award program in the insurance industry. Recognizes insurers in the Asia Pacific Region for theireffective use of information technology in insurance.
docomo Healthcare's Karada no Kimochi (in Japanese)97

Social Responsibility
Material Issue -Social-

Support for Mental Health Management
Depression is considered as a modern-day illness, and the government has implemented various measures tocounter a growing patient population. Due in part to these efforts, the number of patients with depression in Japanplateaued*1, albeit at a high level, after exceeding 1 million in 2008. Another likely contributing factor was a rangeof countermeasures taken by many companies. Nevertheless, the number of claims filed and approved forworkers' compensation insurance for mental disorders has continued to rise*2. Consequently, mental health care of
employees is not just regarded as an integral part of corporate health and welfare systems but also is rising inimportance as an aspect of corporate risk management.
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support the mental
health management of companies. Under EAP, a team of psychiatrists, clinical psychotherapists and otherspecialists provides a comprehensive range of services from notifying employees who have no clear symptoms but
are judged prone to depression based on the results of employee stress checks to providing supportive care during
a leave of absence or when returning to work and preventing recurrence. The team provides e-mail, telephone andface-to-face consultation services and gives referrals to tie-up medical institutions nationwide. In addition, anothermental health e-learning content "Welcome to Himiko's Room" was launched in February 2013 as an EAP optional
program available on personal computers, smartphones and tablet and other electronic devices. This e-learning
content was developed in response to requests from corporate customers wishing to increase the stress tolerance
levels of employees who appear to be mentally and physically sound, as well as those suffering from mental healthdisorders, and to provide opportunities for employees to obtain self-care skills for their minds on their own. As
such, this content allows employees to voluntarily learn how to perceive and deal with various circumstances in an
enjoyable way while improving their stress tolerance levels.
In addition to these support services for individual employees, the program assists companies in performing trend
analysis of organizational stress levels and building a mental healthcare structure. To date, EAP has been utilizedby more than 200,000 corporate employees in every age group, gender, business field and job type. We willcontinue to offer this program to everyone needing this type of support to assist them in maintaining better mental
health.
Sources*1 "Summary of Patient Survey 2008" and "Summary of Patient Survey 2011" by the Ministry of Health, Labourand Welfare*2 "Summary of Worker's Compensation for Brain/Heart Disease and Mental Disorders 2013" by the Ministry of
Health, Labour and Welfare
Tokio Marine & Nichido Medical Service: Health promotion under EAP (in Japanese)98Social Responsibility
Material Issue -Social-

Support for Technical Care Helper Training
Amid the rapid progress of the aging of society, an increasing number of companies, not only nursing facilities but
also companies mainly in the service industry, are focusing on dealing with elderly customers and customers withdisabilities by training their employees with information and techniques on caregiving. Tokio Marine Nichido Better
Life Service, which conducts business supporting home visits and in-home nursing care, has partnered with thenon-profit organization (NPO) Japan Technical Care Helper Promotion Council since 2011 to use the company's
accumulated knowledge and experience in this business field to provide Technical Care Helper qualification
training courses. The Technical Care Helper Certificate, given by the Japan Technical Care Helper Promotion
Council, is a qualification to ensure that the holder of this certificate has expertise and techniques as well as
appropriate knowledge necessary for caregiving and is capable of providing assistance to the elderly or persons
with disabilities in a secure manner. As of June 30, 2014, 2,165 students from automobile dealers, financial
institutions and elsewhere had taken the course. We are working to spread caregiving information and techniqueswith the aim of creating a society where everyone can lead their lives with a sense of security.
My Relations with CSR: Support for Technical Care Helper Training

Seminar on Balancing Work with Elder Care
Amid the rapidly aging society, many workers are now forced to leave theirjobs to take care of their elderly parents, and "leaving full time employment
for elder care" has become a social issue of increasing prevalence.
According to the government's statistics, more than 100,000 workers leave
their job every year for the reason of elder care, while about 2.91 million
people work while taking care of their elderly parents or relatives. For
companies, it is an issue of losing the core group of their workforce sincepeople leaving their job are mainly in their 40s and 50s. These caregivers,on the other hand, also bear a significant burden both economically and mentally because they have no idea for
how long their days of caregiving will continue.
To respond to this social issue, Tokio Marine Nichido Better Life Service provides a seminar on balancing workwith elder care for employees of companies and corporations. The seminar is based on Tokio Marine Nichido
Better Life Service's expertise as a provider of nursing care services and is designed to convey useful informationthat will help caregivers reduce the burden imposed on them and continue their work while utilizing various nursing
care services. The company holds this seminar nationwide, with the aim of providing support as society as a wholeto people in need of nursing care.

99Social Responsibility
Material Issue -Social-

Development of Original Nursing Meals
Tokio Marine Nichido Samuel operates 11 for-profit homes for the elderlywith nursing care provided under the Hyldemoer and Hütte brands inTokyo, Kanagawa, Nagano and Kyoto. Because meals bring great joy toresidents, the company has developed Moer Dish 3, original nursing meals
for residents who can only eat chopped food. Moer Dish 3 meals look andtaste virtually the same as normal meals and the food is soft enough to be
crushed by the tongue and swallowed.
My Relations with CSR: Ensuring the Elderly Live an Enjoyable and Fulfilling Life
Tokio Marine Nichido Samuel: Initiatives for Food (in Japanese)100Social Responsibility
Material Issue -Social-

As part of efforts to fulfill its mission and social roles as an insurance company, Tokio Marine Group started
providing support for the Pink Ribbon Movement, a campaign to convey the importance of early detection of breast
cancer, in 2005 through the NPO J.POSH in order to raise cancer awareness among the public. In addition to
engaging in these activities and providing financial support to customers via insurance payments, we now seek
ways to ease the hardship and suffering of customers and their families fighting against cancer by promoting ourown initiative, the Movement to Protect Customers from Cancer.

Movement to Protect Customers from Cancer
In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled our desire toprotect our customers from cancer to help ease the suffering of cancer patients and to assist their families going
through the ordeal. For us, the social role of an insurance company now extends beyond delivering financial
confidence in terms of insurance payments to working to prevent cancer and providing mental support.
Accordingly, we have launched the Movement to Protect Customers from Cancer, which consists of the following
three steps.

101Social Responsibility
Material Issue -Social-

Leading Causes of Death in Japan

Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an early stage. However,the checkup rate is as low as approximately 20% on a national average, being far lower than 50% targeted by thegovernment and local authorities. Based on the belief that joint action with as many people as possible isindispensable for improving the situation, Tokio Marine & Nichido Life has signed agreements with 44 prefectural
bodies and 16 cities (as of March 31, 2014) and has been actively promoting collaboration with them to call more
attention to cancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life became a promoting partner for Corporate Actions for Cancer
Checkups, a national project commissioned by the Ministry of Health, Labour and Welfare to raise the cancer
examination rate to more than 50% through joint efforts by the government and companies. By taking part in thispublic-private partnership, we intend to contribute to the improvement of the cancer examination rate in Japan.

Nationwide Regional Activities
Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with the aim ofdisseminating cancer knowledge and increasing cancer examination rates. In addition to periodic cancer-related
study sessions, exchange meetings and seminars for agents/consignees at branch offices across the country, wehold a national conference of employees and agent/consignee representatives who are actively and responsibly
engaged in these cancer awareness efforts. At the seventh conference held in October 2013, approximately 4,500
representatives nationwide were simultaneously connected via the company's internal satellite broadcasting
system. This national conference serves to extend knowledge and foster a strong sense of mission concerning
cancer awareness through lectures by cancer patients and labor and social security attorneys.

102

Social Responsibility
Material Issue -Social-

Joint Research with the Shizuoka Cancer Center
In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical
Service (TMS), both of which provide insurance products and medical
services from patients' viewpoints, concluded a comprehensive agreement
on joint research into the best ways to provide consultation, support andinformation regarding the treatment of cancer with the Shizuoka Cancer
Center, one of the top-level facilities in Japan for the diagnosis andtreatment of cancer and support services for cancer patients and theirfamilies. This joint research program has been promoting initiatives to

Shizuoka Cancer Center (establishedprotect customers against risks, worries and anxieties by jointly developingby Shizuoka Prefecture)

tools to communicate to them in plain language the importance ofpreventive medicine and medical checkups, as well as knowledge on
cancer; carrying out drives for education through Tokio Marine & Nichido
Life's nationwide sales network; and opening a special counter for cancer
consultation at TMS's 24-hour Call Center.

103

Social Responsibility
Material Issue -Social-

Tokio Marine Group leverages its wealth of knowledge accumulated in the insurance business to contribute toresolving poverty issues.

Increasing Prevalence of Weather Insurance and Microinsurance in India
About 50% of the working population of India is said to consist of farmers. Representing about 14% of GDP,agriculture is a key industry in the nation's economy. Moreover, about 20% of households consist of low-income
earners (130,000 yen per year or lower), many of whom engage in small-scale farming. However, areas in which
irrigation is widespread remain less than 30%, and most water for agricultural use is from rainwater. As such, when
agricultural production decreases due to drought or excessive rains, farmers may suffer serious economic
consequences. Moreover, the poorest segment of the population lives on less than USD1.25 a day and accounts
for approximately one-third of the entire nation. Resolving the problem of poverty is a critical challenge for thecountry.
In 2001, Tokio Marine Group established IFFCO-TOKIO General InsuranceCo., Ltd. (IFFCO-TOKIO), a non-life insurance company, as a joint venturewith India's largest fertilizer-related public corporation, Indian Farmers
Fertiliser Cooperative Limited (IFFCO), and began offering auto insurance
and fire insurance in India. From the start, the business tackled the issue of
how to resolve the lifestyle of uncertainty faced by farmers in India throughthe mechanism of insurance and looked into the development of weather
insurance and microinsurance (i.e., insurance available at low cost).
From 2001, the company began marketing forms of microinsurance inInsurance claims payment infarming communities

India's farming communities, including Sankatharan Bima Yojna, low-cost accident insurance available for 1 rupee(about 2 yen) per year as an incidental to fertilizer; Janta Bima Yojna, property insurance available for 100 rupees(about 200 yen) per year; and Mahila Suraksha Bima Yojna, accident insurance aimed at women in ruralcommunities. From 2011, the company began selling Rashtriya Swasthya Bima Yojna, medical insurance aimed at
low-income earners, and has provided this product to about 1.7 million households in farming communities.
IFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather insurance that takes into
account the impact on grain harvest yields in farming communities due to unseasonable climate in the wet
monsoon season (June to September) and the dry rabi season (October to April). Development of thisrevolutionary product leveraged IFFCO-TOKIO's capabilities in market surveys aimed at regional farmers andTokio Marine Group's years of expertise in insurance underwriting accumulated in Japan to evaluate climate risks
such as precipitation volume and temperature in all areas of India. To gain communities' understanding of theweather insurance mechanism, the company conducted briefings for farmers in every state in India together withbanks, non-governmental organizations (NGOs) and other partners, and currently sells weather insurance to about
1.5 million farming households per year.

104

Social Responsibility
Material Issue -Social-

Weather insurance sales
In recent years, medical insurance has been becoming increasingly pervasive in India. Insurance companies,
medical institutions and the government have worked jointly to start providing medical insurance called RSBY
(Rashtriya Swasthya Bima Yojana) for low-income persons in 2008. Subscribers to RSBY only need to pay 30
rupees (approximately 50 yen) per household as a registration fee with coverage up to 30,000 rupees annually(approximately 50,000 yen) for a household of five persons in case medical services are required for injury orillness. IFFCO-TOKIO started providing this medical insurance in 2011. The company has been working topromote the insurance through marketing activities in the central state of Madhya Pradesh and the eastern state ofOrissa in India, and in fiscal 2013, provided medical insurance coverage to around 5.4 million people. Of that
number, around 100,000 people received approximately 350 million rupees (approximately 610 million yen) in total
in insurance claims. As an example, one 40-year old woman, who previously couldn't get adequate medical
treatment because of her economic situation, was able to have surgery for a female-related disorder and recover
her health after subscribing to RSBY.
Tokio Marine Group will continue to utilize its wealth of knowledge accumulated in the insurance business toprovide weather insurance and microinsurance to persons in need to support their healthy living, promoteagricultural development in India and contribute to the resolution of poverty issues.

105Social Responsibility
Material Issue -Social-

Subscribers to RSBY are given a biometric card.

Dr. Shalabh Singhal

Information regarding insurance and consultation at a

Chief Manager

medical institution is managed on the card andIFFCO-TOKIO General Insurance Co., Ltd.

customers can choose to have a consultation at one

RSBY is becoming more widespread in India. Our aimof more than 10,000 public or private medical

is to make sure that people are always smiling

institutions in India.

(Muskurate Raho). We will strive to provide medical
insurance so that people receive appropriate
treatment when required and can live happy andhealthy lives irrespective of economic burden or
hardship.

IFFCO-TOKIO: Weather Insurance

106Social Responsibility
Material Issue -Social-

Reducing World Poverty
Establishing Japan's First Fund to Invest in Microfinance-Related Assets
Microfinance is a system to provide financial services, including microcredit loans (small loans usually provided
without collateral), savings and insurance, to low-income entrepreneurs who traditionally have no access to these
services. The system, for example, provides short-term loans to low-income households, and they use these funds
to buy chickens. When they pay off loans in full using profits generated from the sale of eggs and poultry products,
the system in turn provides funds to build a chicken coop. The major characteristic of microfinancing is that it helps
people get out of poverty and become financially independent. It has recently drawn much attention in theinternational community as a social investment tool that provides direct aid for and generates immediate outcomesin reducing poverty around the world. The number of financial institutions providing microfinance services to lowincome entrepreneurs mainly in developing countries (Microfinance Institutions - MFIs) has begun to show rapid
growth.
The Microfinance Fund makes direct investments in creditworthy MFIs and purchases bonds issued by theInternational Bank for Reconstruction and Development and other international financial institutions that are keenly
working to improve the business environment for MFIs. Microcredits provided under the microfinancing systemgenerally show a high ratio of repayment and a low tendency of turning into bad loans. Thus, investments in MFIs
are simultaneously investments in businesses with high potential. We strive to turn the fund into a sustainable
investment trust with a continued growth capability by taking part in efforts to reduce poverty and seeking higher
returns at the same time. In the future, we plan to gain support from more investors by providing a detailed reporton the performance of the fund both financially and by specifically showing how it has contributed to resolving
poverty issues.
Tokio Marine Asset Management: Daiwa Microfinance Fund (in Japanese)107Social Responsibility
Material Issue -Social-

Example of Investment in an MFI[Indonesia] Bank Andara
Bank Andara is a financial institution that provides services to MFIs rather
than making loans directly to individuals.
It has provided basic loan and deposit services as a local bank based inBali since 1969. In 2008, five international organizations, includingInternational Finance Corporation (IFC), with a strong interest in social andeconomic development in emerging nations invested in Bank Andara andhave become its major stockholders. In 2009, it became a bank for MFIs,
providing financial services mainly to small-scale local MFIs.
* Example of a Borrower (Published with the borrower's consent)
Park Sahadi
Use of funds: Purchase of materials for painting, etc.
Mr. Sahadi, who has loved painting since childhood, already has a 40year career as a professional painter. However, with problems finding aroute for selling his paintings as a business and an inability to locate
purchasers, collectors or galleries likely to buy his work, making a living
through painting was very difficult.
Local banks were hesitant to fund Mr. Sahadi's painting business, but
after discussions with Bank Andara and one of its local customer MFIs
(BPR Bank Jogia), he borrowed 25 million rupiah (approximately 227,000 yen: 1 IDR = approximately
0.0091 JPY) and began sales as a professional painter.
Mr. Sahadi built a design studio with the funds he borrowed and began the process of painting and selling
numerous works. He was even able to show his work in an exhibition at the Four Seasons Hotel in Jakarta.
Currently, eight collectors regularly purchase Mr. Sahadi's work. He would like to find 15 collectors tostabilize his earnings. In the future, Mr. Sahadi is thinking of holding an exhibition that presents the appealof the rhythmical sound of the brush used to make his paintings along with their visual appeal, the first suchattempt in the world.

108

Social Responsibility
Material Issue -Social-

Tokio Marine Group responds to diversifying customer needs by combining the abilities of its Group companies toprovide new products and services that anticipate the changing times and extend beyond the framework of existing
insurance products and services.

Efforts to Utilize Insurance Products More Conveniently
Sale of One Day Auto Insurance
Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance
available in the unit of days), which can be purchased anytime and anywhere via
mobile phone. It is the first of its kind in the insurance industry in Japan, allowing
infrequent drivers using cars owned by their parents or friends to purchaseinsurance at the cost of 500 yen a day for just the number of days needed. The
product was launched in January 2012, and the cumulative number of subscriptions
exceeded 900,000 (as of June 2014).
Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the
Nikkei Excellent Products & Services Award 2011, an annual award organized by
Nikkei Inc. to recognize exceptional new products and services. In addition to thenovelty of enabling customers to buy the auto insurance at a reasonable price, withgreater ease and when and where needed, the product was highly acclaimed for its
ability to help resolve one social issue of increasing traffic accidents involving uninsured drivers.
Currently, the number of traffic accidents by uninsured drivers is estimated to exceed 100,000 a year. Through thisproduct, Tokio Marine & Nichido will continue to contribute to the reduction of uninsured drivers involved in traffic
accidents and ensure "security and safety" by providing products and services that are useful in people's daily lives
and business activities.
My Relations with CSR: Development of Auto Insurance Available in the Unit of Days
Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)109

Social Responsibility
Material Issue -Social-

Auto Insurance with an Increased Vehicle Damage Coverage Option
Recently, with customers preferring to use their vehicles longer and vehicles becoming more compact, there has
been an increase in auto insurance with lower vehicle damage coverage. This, in turn, has served to increase
cases where costs of repair after an accident exceed the amount insured, not allowing customers to continue to
use their vehicles by repairing damage with money paid by insurance.
In response, Tokio Marine & Nichido developed a customer-selectable option to provide increased coverage forvehicle repair or replacement. Launched in October 2014, this option is available for auto insurance with theinsured amount of less than 500,000 yen. Conventional coverage only makes an insurance payment up to theinsured amount. This new option, on the other hand, satisfies the needs of customers who wish to repair theirvehicles by paying a maximum of 500,000 yen when the costs of repair exceed the insured amount.
* In case of replacement due to total vehicle loss, a policyholder will receive an insurance payment plus aninsurance benefit of 50,000 yen for the replacement costs.
Tokio Marine & Nichido: Auto Insurance (in Japanese)110Social Responsibility
Material Issue -Social-

Addressing New Services via Smartphone
Smartphones accounted for about 75% of mobile phones sold domestically in fiscal 2013 and have been rapidly
gaining popularity among users.
Tokio Marine & Nichido provides the free smartphone application Mobile Agent to its
customers. Policyholders use this application to check insurance-related points ofcontact (including our agents) or make contact with them and view details of theirpolicies anytime, anywhere. It also has several features that ensure smooth
response upon a traffic accident or vehicle failure. These include an accident
reporting feature that identifies the location of an accident via GPS, a simple
procedure to request a tow truck in a minimum of three taps and a function to easily
send photographs of a damaged vehicle or accident site taken by a policyholder toTokio Marine & Nichido. We upgraded these features in June 2014 to enable thereal-time monitoring of accident response status. In September 2014, we will add
features that can be used while driving, such as safety driving diagnosis, eco-driving
diagnosis and video recording of near-accident cases. We will work to further
improve convenience for customers as an insurance service that can be carriedaround and used anytime and anywhere.
E. design Insurance has been providing various services for automobile insurance using smartphones since April
2011. After accessing the Internet via their smartphones, policyholders can use them for services such as reporting
accidents, verifying accident response status, making changes to contract details and renewal procedures.
Additionally, customers who are considering applying for auto insurance can complete overall procedures, fromrequesting an estimate to final application, via smartphone.
With these and other efforts to bring better convenience and higher quality to customers, E. design Insurance has
been ranked number one overall in customer satisfaction for auto insurance in 2013 surveys by both Rakuten, an
operator of an online shopping mall, and the comparison site Kakaku.com. The company will work to further
improve customer convenience by providing various services through the Internet, including smartphones.
Tokio Marine & Nichido: Mobile Agent (in Japanese)
E. design Insurance: Annual Report (in Japanese)111

Social Responsibility
Material Issue -Social-

Home Choice Assist Supports Measures to Prevent Recurrence after an Accident
For customers who have experienced damage to their personal property from fire, lightning, explosion or theft,
Tokio Marine & Nichido offers Home Choice Assist, a policy with a rider that offers compensation for taking
measures to prevent recurrence of fire or theft to alleviate as much as possible customer concerns about
recurrence. A new framework allows policyholders to choose freely from a menu of reimbursement for various
items including expenses for purchase of reserve products to prepare for a disaster and installation of handoperated fire extinguishers, security cameras and sensors. By playing a role in our customers' disastercountermeasures and prevention of accident recurrence, we aim to provide safety and security.

The development of Home Choice Assist incorporates our customers' opinions and wishes.
What supplementary services would you like from an insurance company after a fire or theft?
- A service that bears the expenses of installing security locks and windows (Female, 50s)
- Security camera installation (Female, 30s)
- A consultation service that suggests appropriate measures to be taken based on actual cases ofaccident or theft (Male, 30s)
Home Choice Assist was developed based on these opinions.

Tokio Marine & Nichido: Home Choice Assist (in Japanese)

Overseas Total Support Desk Assists Overseas Travelers in Case of Emergency
Overseas travel insurance is a major support for overseas travelers with concerns such as injury, illness or theft.
Tokio Marine & Nichido has established the Overseas Total Support Desk, which provides 24-hour, year-roundconsultation in Japanese on accidents, injuries and other difficulties while overseas as well as insurance. Tokio
Marine Group company International Assistance (INTAC) receives calls from customers traveling overseas at a
centralized point in Tokyo to provide a speedy response in Japanese for various problems and consultations andoffer appropriate advice and arrangements on matters such as injury, illness or theft while overseas, insurance
terms and conditions, and the method for making a claim.
Tokio Marine & Nichido: Overseas Total Support Desk (in Japanese)112

Social Responsibility
Material Issue -Social-

Providing "Security and Safety" to Customers in Islamic Nations
In Islamic nations, conventional insurance products were not accepted
under Islamic law, which prohibits transactions involving a great deal of
uncertainty, gambling and paying and receiving of interest. Foreseeing
customer needs in Islamic nations, Tokio Marine Group quickly initiatedextensive research and in 2001 started sales of original insurance products
based on a mutual-aid and insurance scheme conforming to Islamic law.
Currently, Tokio Marine Group provides these Islamic-style products in
Egypt and Saudi Arabia, and our overseas subsidiary in Egypt received theBest Takaful Company Egypt Award under the International TakafulAwards for two consecutive years in 2013 and 2014.
Alinma Tokio Marine (Saudi Arabia)

Liability Insurance for Substitute Drivers in Taiwan
In Taiwan, frequent traffic accidents caused by drinking and driving have recently
become a serious social issue. In order to resolve this issue, the government isencouraging the use of substitute driver services and working to make these
services more widespread. Accordingly, Tokio Marine Newa Insurance launchedliability insurance for substitute drivers in March 2014. This product offers coveragefor bodily injury and property damage, and by providing a system that allows people
to use these services with a sense of security, contributes to the reduction of traffic
accidents caused by drinking and driving.

113

Social Responsibility
Material Issue -Social-

Launching an Engagement-Focused Fund to Invest in Japanese Companies
In the United States and Europe, there has been an increasing tendency among institutional investors, including
pension funds, to emphasize engagement with investee companies with a view to promoting responsible
investment. This type of engagement has not yet gained momentum in Japan.
Jointly with Governance for Owners (GO),* Tokio Marine Asset Management (TMAM) launched the TMAM-GO
Japan Engagement Fund in March 2012. This engagement-focused fund primarily invests in small- to mediumsized Japanese companies having strong core businesses. By promoting engagement with investee companies as
an investor fully understanding the corporate culture in Japan, TMAM intends to deepen mutual understanding
between investors and Japanese companies and provide increased corporate value over the long term.
* Governance for Owners (GO)An independent asset management partnership based in London, characterized by its investment strategy that
focuses on enhancement of long-term corporate value through amicable engagement with investee companies
listed on European stock markets.
Tokio Marine Asset Management (in Japanese)114

Social Responsibility
Material Issue -Social-

Tokio Marine Group undertakes local community and social contribution activities around the world, focusing on
the three areas of "protection of the global environment," "growth of young people" and "safety and security."
These activities emphasize voluntary engagement by employees of the entire Group and collaboration with NPOs
with the know-how and network required for local community and social contribution activities.
With the aim of fostering a corporate culture in which employees naturally engage in making contributions to local
communities and society, the FY2012-FY2014 mid-term business plan sets a target of a 100% participation rate bydomestic Group employees in contribution activities for local communities and society by the end of fiscal 2014.
The participation rate in fiscal 2013 was 77.2% (domestic consolidated companies).

Plans and Results of Fiscal 2013/Highlights

TargetTo increase the ratio of domestic Group employees participating in local community and social contribution
activities to 90% by the end of fiscal 2013.
Results/Highlights- During fiscal 2013, a total of about 18,700 domestic Group employees (77.2% of the entire workforce)
participated in a range of volunteer activities* throughout Japan.
* Only includes domestic consolidated companies. Volunteer activities include engaging in cleanup
activities, serving as an instructor in the Green Lessons program and participating in workshops for using
Automated External Defibrillators (AEDs) and practicing other life-saving skills, as well as in courses tofoster support for dementia care.

CSR Performance Data: Volunteer activity participation rate

115

Social Responsibility
Material Issue -Social-Engagement with NPOs and NGOs
Tokio Marine Group promotes local community and social contribution activities in collaboration with NPOs
committed to solving various issues in local communities. In the Mangrove Planting Project, one of the mostnotable initiatives undertaken by the Group, we have formed a long-term partnership with the NGO Action for
Mangrove Reforestation (ACTMANG) specialized in mangrove planting, The Organization for Industrial, Spiritualand Cultural Advancement-International (OISCA) and International Society for Mangrove Ecosystems (ISME).
Besides planting mangroves, we also cooperate in improving environmental awareness and promoting industries
in the designated planting regions, such as providing environmental education and workshops for local residents
and children. In Japan, we collaborate with Nippon NPO Center, eight Environmental Partnership Offices locatednationwide and environment-related NPOs throughout the country to engage in projects that encourage experience-based, environmental protection activities primarily targeting children.

Activities by Individuals and Groups of Employees
Tokio Marine Group defines three action themes shared among all countries and regions around the world("protection of the global environment," "growth of young people" and "safety and security"). With these andanother theme added in fiscal 2011, "support for recovery from the Great East Japan Earthquake," we encourage
employees of every Group company and at every workplace to conduct at least one local community and social
contribution activity per year.
With a view toward fostering employee volunteerism, the Group designates October and November as CSR
Months and promotes local community and social contribution activities during these months. At Tokio Marine &Nichido, many employees took part in a variety of volunteer activities throughout Japan. A total of approximately
590 employees took part in 13 CSR events held at the Head Office during the two-month period.

116

Social Responsibility
Material Issue -Social-

Support Systems and Donations
All Tokio Marine Group companies encourage the proactive participation of their employees in local communityand social contribution activities by introducing them to activities in which they may be able to participate or bycreating a volunteer leave system or an award program to recognize employees' active efforts in local communityand social contribution activities.
Overview of Support Systems/Programs and Fiscal 2013 Results (Tokio Marine & Nichido)
A system in which the company makes a donation matching the
Matching gift systemamount voluntarily donated by employees(18 cases totaling 789,250 yen)

Volunteer leave/leave of absence

A system to support employees for their volunteer time (used by 108

systememployees)
A donation program operated by employee volunteers
In fiscal 2013, a total of 11,631,241 yen donated by 4,378 employees
was distributed to the following organizations:- International Society for Mangrove Ecosystems (ISME) ("Protectionof the Global Environment" theme)- Flatohoku Project ("Protection of the Global Environment" theme)

Share Happiness Club

- Child Line Japan ("Growth of Young People" theme)- Room to Read Japan ("Growth of Young People" theme)- Ashinaga ("Growth of Young People" theme)- Special Olympics Nippon Foundation ("Safety and Security" theme)- Japan Deafblind Association ("Safety and Security" theme)- Peace Boat Disaster Relief Volunteer Center ("Safety and Security"
theme)A program to encourage each office, department, Group company,

Share Happiness Movement

overseas office and agent to conduct at least one volunteer activity ayear
A scheme to recognize protection of the environment, as well as local

Presidential CSR Awards for
activities contributing to local
communities and society andprotection of the environment

community and social contribution activities conducted by offices
across Japan, Group companies, overseas offices and agents, whichstrongly represent the essence of Tokio Marine Group and are highly
recognized by local communities and society. In fiscal 2013, awards
were presented to 12 initiatives undertaken by offices, branches andGroup companies nationwide.

CSR Performance Data: Number of people using volunteer activity leave system and donations

117

Social Responsibility
Material Issue -Social-

Examples of Activities

Mangrove Planting Volunteers
Support for the Ten-Year Restoration Project of the Coastal Forests of
Tohoku Region
Green Lessons: The Mangrove Story
Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine &Nichido's Forest for the FutureChildren's Environmental Award
Marunouchi Citizens Environmental Forum
Natural Disaster Risk Seminar by Tokio Marine & Nichido and the Tokio
Marine Research Institute
GREENPHLY Environmental Awareness Program and Certification under"Green Power Partnership"
Participation in Environmental Protection Activities in Thailand

Social Contribution Activities through Foundations
Programs for Children (Delivery of Lesson Programs and Environmental
Education)
Ashinaga Charity & Walk
Cooperating in the Production of Educational Comic Book "Major Study,
Everything about Insurance"
Making Kiwanis Dolls
Lao Picture Book Project
Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming
TournamentParticipating in Room to Read's Educational Support Program in Developing
Countries
Scholarship Program for High School Students in Indonesia
Educational Assistance for Children in China
Support for a Charity Marathon in the Republic of Sierra Leone in Africa
Accepting Student Interns
Volunteer Activity to Interact with Children and Senior Citizens Living in
Nursing Homes
Environmental Enlightenment Tour for Children in Hong Kong
Scholarship Program for Children in Thailand and Visiting Children's Facility
with Scholarship Students
Visit to a Children's Facility in Brazil
Conducted the Day of Giving Volunteer Event

118

Social Responsibility
Material Issue -Social-

Initiatives to Support Recovery of Areas Affected by the Great East Japan
Earthquake
Disaster Prevention Lessons
For Tomorrow's Smiles: Disaster Prevention and Mitigation Site
Clear File Folder for Disasters Prevention
Contributing to Safety and Security in Local Communities
Cooperating with the NPO Association for Assistance to Children Orphanedin Traffic Accidents
Courses to Foster Support for Dementia Care
AED Workshop to Practice Life-Saving Skills (1)Standard First Aid Course to Practice Life-Saving Skills (2)Holding a Seminar on Caregiving Skills
Experience-Type Volunteer Activity at Homes for the Elderly
Promoting the Pink Ribbon Movement
Providing Encouragement to Cancer Patients by Making Terry Cloth Caps
N Program to Support Young Physicians to Gain Clinical Experience in the
United States
Collaboration with Japan Deafblind Association
Collaboration with the Special Olympics Nippon Foundation
Working Together with the Sawayaka Welfare Foundation
Participating in the TABLE FOR TWO Charity Initiative Aimed at Achieving an
Optimal Food Balance in the World
Providing Support to the Himawari no Kai
Participating in the Turkey Trot Charity Event
Participating in a Charity Band Competition
Participating in Social Contribution Activities through the "Inspiring by
Example" Campaign
Receiving the Best CSR Award for the Initiative to Reduce Drinking andDriving in Taiwan
Initiative to Protect the Safety of Elementary School Children
Volunteer Activity in Singapore to Visit a Home for the Elderly and Conduct
Refurbishment
Providing Japanese-Language Medical Services in the United States119Social Responsibility
Material Issue -Social-

Tokio Marine Group designates the "protection of the global environment," a social issue of growing concern, as
one of its key focus areas in promoting local community and social contribution activities and strives to raise
environmental awareness both internally and externally.

Mangrove Planting Volunteers
Since 1999, Tokio Marine & Nichido has been promoting its Mangrove
Planting Project in Southeast Asia and other countries and regions andconducting a volunteer tour to plant mangrove trees about once a year.
Tokio Marine Group employees, agents and retired employees as well as
their families participate in these tours as volunteers to plant mangrove
seeds and saplings with local residents and children and visit villages andelementary schools in respective regions to promote international
exchange. As of March 2014, we have conducted 14 mangrove planting
volunteer tours, in which a total of approximately 460 members haveparticipated.
Creating Mangrove Forests

Support for the Ten-Year Restoration Project of the Coastal Forests of Tohoku
RegionTokio Marine & Nichido supports the Ten-Year Restoration Project of the
Coastal Forests of Tohoku Region* led by the Organization for Industrial,
Spiritual and Cultural Advancement-International (OISCA). In addition to
restoring coastal pine tree forests, this project aims to facilitate regional
revitalization through the recovery of agricultural land and creation of job
opportunities in disaster areas. These ideas correspond to the philosophy(i.e., to protect the global environment and contribute to local communities
and societies) of the Mangrove Planting Project, which Tokio Marine &Nichido intends to continue for 100 years. For this reason, we have been
making an annual monetary donation of 10 million yen since fiscal 2011.
Going forward, the company will also encourage employee volunteer
activities.
* A project to restore beaches of white sands and forests of green pine trees in the Tohoku Region. It aims to
restore coastal forests of the Sendai plain in Miyagi Prefecture, which were devastated by the earthquake-induced
tsunami in the March 2011 disaster, by promoting production, nursery and the planting of seedlings while creating
local job opportunities through these operations.

120

Social Responsibility
Material Issue -Social-

Green Lessons: The Mangrove Story
As part of its effort to raise environmental awareness, since 2005 Tokio Marine Group has provided Green
Lessons: The Mangrove Story, an environmental education program for children in elementary and special needs
schools. Employee and agent volunteers visit these schools and give lectures on the theme of "prevention of global
warming and preservation of biodiversity," in which they tell stories about mangrove planting. Children participatingin these lessons receive flowerpots made from recycled uniforms.
As of March 2014, the Group visited about 630 elementary and special needs schools throughout Japan andprovided Green Lessons to approximately 44,000 children.

Green Lessons: The Mangrove Story (in Japanese)

Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine &Nichido's Forest for the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners
agreement with Kochi Prefecture, Aki City and the Eastern Kochi Forestry
Association to promote afforestation in Aki City under the prefecture's
Collaborative Afforestation Project with Environmentally Advanced
Corporations. The forest covered under the agreement encompasses 47.1
hectares and has been named "Tokio Marine & Nichido's Forest for the
Future." Every year, we conduct a volunteer tour for Group employees andagents including their families to experience tree thinning and sociallyinteract with local residents. A total of 55 members participated in the fifth
Tree-Thinning Forestry Volunteers held in November 2013. Participants feltthat it was a project that emphasizes ties with the local community andunderstood that much human intervention was required to maintain theforest in a healthy state.

121

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Material Issue -Social-

Children's Environmental Award
Since 2008, Tokio Marine & Nichido and The Asahi Shimbun Company(newspaper) have co-hosted an environment-themed illustration and essay
contest, the Children's Environmental Award program, as one initiative toraise environmental awareness among elementary school children who willtake the lead in the future and, in turn, raise awareness among society as awhole. For the sixth Children's Environmental Award in fiscal 2014, wereceived more than 6,000 works from children all over Japan. We invited
the winners of the contest and their parents to join the Iriomote Island Eco
Experience Tour.
The Iriomote Island Eco Experience Tour is conducted under the supervision of Shigeyuki Baba, Professor
Emeritus, University of the Ryukyus. He is also a judge of the Children's Environmental Award and has been
providing support to Tokio Marine & Nichido's Mangrove Planting Project. Participants learn about the importanceof preserving the global environment through a program of events that includes exploring a mangrove forest,
engaging in tree planting and mangrove dyeing, while receiving explanations from specialists. The children who
participated in the tour saw mangrove trees and crabs in the tidal flat and understood what unspoiled nature would
look like, and enjoyed activities not available in their home towns.
Tokio Marine & Nichido: Children's Environmental Award (in Japanese)

Marunouchi Citizens Environmental Forum
Every year, Tokio Marine & Nichido holds a social and environmental
awareness seminar, the Marunouchi Citizens Environmental Forum, jointlywith Mitsubishi Corporation. At the 55th forum held in fiscal 2013, we
invited cultural anthropologist Shinichi Takemura to give a lecture on theimportance of retaining a "globe-level" perspective when viewing theenvironment and natural disasters by using "Tangible Earth," the world's
first interactive digital globe. About 90 attendees, including Tokio Marine
Group employees and other guests, were impressed by and learned fromhis talk about watching the earth "from above," felt the significance of attaining harmony between people andnature, and hoped that he would continue to give lectures to children.

122Social Responsibility
Material Issue -Social-

Natural Disaster Risk Seminar by Tokio Marine & Nichido and the Tokio
Marine Research InstituteTokio Marine & Nichido and the Tokio Marine Research Institute jointly held a seminar on natural disaster risk
entitled "The Frontline of Natural Disaster Research – Working toward Advanced Disaster Prevention" on
November 22, 2013. This seminar was provided free of charge to citizens and company employees for the purposeof helping them gain a better understanding of global warming and major natural disasters through lectures andpanel discussions by experts on the subject matters.
Seminar by the Tokio Marine Research Institute (in Japanese)

GREENPHLY Environmental Awareness Program and Becoming a member of"Green Power Partnership"
Since 2011, U.S.-based Philadelphia Insurance Companies (PHLY) has been conducting an employee-driven
environmental awareness program called GREENPHLY. A team of employees forming the GREENPHLY council
leads an array of initiatives to support global environment protection activities, reduce environmental impact at
offices and improve employee awareness through publication of an internal magazine.
Activities during fiscal 2013 included donating 1,613 coats collected through the National Coat Drive Challenge to
24 different charity organizations around the United States and an initiative called BIKEPHLY that encouraged
commuting by bicycle and successfully reduced CO2 emissions by 6,674 pounds. Throughout the year, more than
500 employees nationwide joined various volunteer activities and events related to protection of the environment in
the country.
In addition, at present the company purchases renewable energy certificates equivalent to 100% of its electricity
consumption, which has earned it a place in the U.S. Environmental Protection Agency's "Green PowerPartnership" and membership in the "Leadership Club" as an excellent organization.

123

Social Responsibility
Material Issue -Social-

Participation in Environmental Protection Activities in Thailand
In Thailand, with the aim of restoring the bounty of nature to forests thatare damaged in the frequent floods that occur, Tokio Marine Insurance(Thailand) has been implementing a project entitled "LOVE Tokio Marine &Nichido for the Protection of Forests and Water" since 2007. In line with theintentions of an initiative led by Thailand's King Bhumibol, efforts are being
made to expand forest areas in conjunction with a local development
organization and also to execute measures to prevent flooding such as bybuilding levees in the upstream area of the river together with local youths.

124Social Responsibility
Material Issue -Social-

Tokio Marine Group is engaged in a wide array of activities to support the growth of children and young people
who will lead the next generation.

Social Contribution Activities through Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims as helping
young people grow, encouraging international cultural exchange and promoting sports in the local community.
Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated a scholarship program in 1941.
The foundation provides scholarships to students at Japanese universities and graduate school exchange students
from ASEAN nations and assists academic studies by researchers.
Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance to elementary
school and junior high school children orphaned through traffic accidents and for educational research byeducators.
The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports activities among the
public to help bring bright and enriched lives to the people of Japan. The two facilities owned by the foundation,
Nasu Sports Park and Toda Boathouse (a water sports facility), are used by a wide range of groups from young
children to senior citizens. The foundation is also involved in local support exchange events planned by membersof Tokio Marine & Nichido's sports teams and charity concerts given by the company's orchestra.

125

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Material Issue -Social-

Overview and Activities of Each Foundation
Public Interest
Incorporated

Summary

Activities in Fiscal 2013

Foundation
Provides scholarships and educational

Provided a total of 47.37 million

Tokio Marine Kagami

training assistance to students at Japanese

yen to 81 new and existing

Memorial Foundation

universities and graduate school exchange

scholarship students in addition

students from ASEAN nations

to other activities
Financial assistance for

Tokio Marine &Nichido Educational
Development Fund

education and research: 136
Provides assistance for educators and tocases

children orphaned through traffic accidents

Scholarships for children
orphaned through traffic
accidents: 121 individuals
Number of persons using Nasu

The Tokio Marine

Promotes sports activities in local

Sports Park: 44,923

Sports Foundation

communities

Number of persons using Toda
Boathouse: 6,360

Tokio Marine Kagami Memorial Foundation scholarships for exchange students from ASEAN nations (inJapanese)
The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)
Tokio Marine & Nichido Educational Development Fund (in Japanese)

Programs for Children (Delivery of Lesson Programs and Environmental
Education)
We encourage children who will take the lead in the next generation to think about environmental issues anddisaster preparedness through our lesson programs delivered to schools and other environmental initiatives.
Green Lessons: The Mangrove Story
Disaster Prevention Lessons
Children's Environmental Award

126

Social Responsibility
Material Issue -Social-

Ashinaga Charity & Walk
Tokio Marine & Nichido and Meiji Yasuda Life Insurance Company jointly
held a charity walk event, Ashinaga Charity & Walk. From Tokio Marine &Nichido, a total of 1,340 employees and their families participated in thisevent at 56 venues across the country, either held as My Walk organized
by Meiji Yasuda Life Insurance Company or P-Walk 10 organized by
Ashinaga, an organization providing educational support for children who
have lost one or both of their parents. A portion of their participation fees
was used to support orphans as described below.
(1) Donated to Ashinaga to be used for the following purposes to support orphans:- Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by the Great East
Japan Earthquake- Scholarship loans for orphans who want to attend high school, university, junior college or other educational
institution- Support for Ashinaga's scholarships for international students(2) Allocated as financial assistance to orphans living in prefectures affected by the Great East Japan Earthquake
through donations to orphan support funds

Cooperating in the Production of Educational Comic Book "Major Study,
Everything about Insurance"
Agreeing with the idea of teaching many more children about insurance in an easyto-understand manner, Tokio Marine & Nichido along with Tokio Marine & Nichido
Life recently collaborated in the production of "Major Study, Everything about
Insurance," an educational comic book for elementary school children created by
Kodansha BC Ltd. We participated in the book's production as early as from theplanning stage, as part of our consumer as well as insurance education efforts andbecause we aspire to convey correct knowledge of insurance to elementary school
students, who will play leading social roles in the future, from our position at the front
lines of society.
In fiscal 2013, this book, which is not for sale, was donated through Kodansha BC
Ltd. to approximately 21,000 elementary schools and 3,150 public libraries acrossJapan, and has been made readily available for many children to enjoy.
Tokio Marine & Nichido: Our Books (in Japanese)127Social Responsibility
Material Issue -Social-

Making Kiwanis Dolls
Employee volunteers of Tokio Marine Group make Kiwanis dolls incooperation with the Kiwanis Club of Tokyo. Kiwanis dolls are given tochildren who are hospitalized for treatment. The children take solace indrawing pictures on the blank surface of the dolls and clothing them, anddoctors and nurses use the dolls to explain treatments in order to relieve
the children's fears. Participating employees wholeheartedly stuff and sew
dolls for children undergoing long-term hospitalization. Dolls made byapproximately 80 participants in fiscal 2013 are being donated to national
hospitals and other medical institutions in Tokyo through the Kiwanis Clubof Tokyo.
Kiwanis Club of Tokyo (in Japanese)

Lao Picture Book Project
Tokio Marine Group participates in the Lao Picture Book Project of the
NPO Action with Lao Children. Through this activity, picture books are sent
to children in Laos who have fewer opportunities to read books and learn
the Lao alphabet due to conflict, the country's economic situation,
geographical restrictions or cultural background. The volunteer work entails
affixing printed text that has been translated in the Lao language into
Japanese picture books. Participants gathered in a meeting room and cut
up and pasted the translated text into picture books while reading eachother's books in a congenial atmosphere. On the last page of each picture
book, participants signed their names in Lao, thinking about smiling children who will receive these books. In fiscal
2013, a total of about 140 Group employees participated, and the finished books were sent to the NPO's local
office and then delivered to children's libraries across Laos.
Action with Lao Children (in Japanese)128

Social Responsibility
Material Issue -Social-

Serving as a Special Sponsor of the JOC Junior Olympic Cup Swimming
Tournament
Tokio Marine & Nichido started providing support to the Japan Swimming
Federation as one of the initiatives undertaken to commemorate its 110th
anniversary in 1989. Specific efforts include serving as a special sponsor of
the National JOC Junior Olympic Cup Swimming Tournament held twice ayear and providing support for the costs of attending overseas competitionand of training camps for Junior Olympic athletes. The company
contributes to the healthy growth of young people who will represent the
future by promoting swimming.
Go! Go! Junior Swimmers! (in Japanese)

Participating in Room to Read's Educational Support Program in Developing
Countries
In fiscal 2010, Tokio Marine & Nichido participated in the educational
support effort led by the international NGO Room to Read. Over the four
years from fiscal 2010 to fiscal 2013, the company donated about
USD100,000 annually in India, Bangladesh and Vietnam, providing
educational support for a total about 1,000 girls to help them attain
independence in the future and offering a study environment for children by
opening nine reading rooms. For girls not attending school for economic
reasons or because they are tied to household duties as a result of theirparents' lack of understanding, the program offers financial aid for tuition fees and endeavors to convey theimportance of education to their families through home visits. These efforts have allowed girls to continue theireducation, with many achieving excellent performance in their schoolwork to make their dreams a reality.
India, Bangladesh and Vietnam are three mangrove planting regions covered under the company's ongoing
Mangrove Planting Project initiated in 1999. Through the Mangrove Planting Project and educational support
program, Tokio Marine & Nichido thus carries out the dual-purpose global social contribution activities of nurturing
both trees and people.
International NGO Room to Read

129

Social Responsibility
Material Issue -Social-

Scholarship Program for High School Students in Indonesia
Tokio Marine & Nichido, Tokio Marine Asia and Tokio Marine Indonesia
provide a scholarship program in Indonesia jointly with the Putera
Sampoerna Foundation, an organization engaged in activities to raise thelevel of education in the country. The program offers support for tuition
fees and costs of learning materials to 50 high school students in thesuburbs of Jakarta, who are achieving excellent performance in school but
having difficulty in continuing their education because of economic
hardships. A scholarship conferment ceremony was held in November 2011 during which scholarship students
made Japanese traditional paper cranes called senbazuru to convey their wish for the swift recovery of the country
from the Great East Japan Earthquake.
Student Scolarship Program

Educational Assistance for Children in China
Since 2009, Tokio Marine Group has been collaborating with the All-China Youth Federation to support children of
migrant workers (children living in farming villages while their parents work in the city). We have establishedsupport facilities in over 160 locations throughout China, and Group employees engage in various volunteer
activities every year. In fiscal 2013, 12 employees held fire drills and provided a lecture on first aid in cooperation
with a local youth group and the fire department at an elementary school attended by many migrant worker
children in Zhejiang Province. The children learned how to give cardiac massage and apply bandages in thelecture and how to use a fire extinguisher and wear a firefighter suit through these drills. They also climbed onto afire ladder truck and enjoyed the experience to the fullest. After the lecture, participants had a friendly social
gathering with these children and looked around the "seven-colored cabin" (a classroom that provides emotional
support, equipped with learning tools and videophones for children to contact parents working in distant areas).

Support for Growth of Young People in China (in Japanese)130Social Responsibility
Material Issue -Social-

Support for a Charity Marathon in the Republic of Sierra Leone in Africa
Since 2012, as part of its 50th anniversary celebration, U.K.-based Kiln Group has been serving as a sponsor ofand raising funds for a charity marathon held in Sierra Leone. The event is organized by the U.K. charity
organization Street Child of Sierra Leone to return street children in Sierra Leone, which has been politicallyunstable for many years, to their families and provide education. In fiscal 2013, six employees participated in themarathon, raising GBP13,000 in contributions. Adding a matching donation of GBP10,000 made by Kiln Group, a
total of GBP23,000 will be used to provide educational support to children in Sierra Leone.

Sierra Leone Marathon official website

Accepting Student Interns
U.K.-based Kiln Group accepts student interns under the City of London's businesstraining program for students. This program aims to nurture exceptional humanresources for the future and support local communities by dispatching interns tocompanies. Kiln has accepted 11 interns over the past five years, engaging them ina variety of work that includes promoting recycling efforts as part of the company's
CSR activities. The company has hired some interns as full-time Kiln Group
employees and will continue to recruit employees from this internship program.

131

Social Responsibility
Material Issue -Social-

Volunteer Activity to Interact with Children and Senior Citizens Living in
Nursing Homes
During CSR Month designated to promote employees' local community andsocial contribution activities, our Group companies in Singapore, including
Tokio Marine Asia, worked with organizations that support racial and social
harmony and invited 40 children and 10 senior citizens living in nursing
homes to an excursion to River Safari Singapore, the country's newest
leisure spot. This volunteer activity aims to promote a positive attitude
toward community service regardless of age and to encourage children to live positively despite theirdisadvantaged conditions.
After visiting the world's largest aquarium and Giant Panda Forest, the largest biodome in Southeast Asia,
participants enjoyed friendly interaction over lunch.

Environmental Enlightenment Tour for Children in Hong Kong
In cooperation with the Hans Andersen Club, an association that supports
children's health and growth, Tokio Marine Hong Kong undertakes anactivity to invite underprivileged children to an environmental enlightenment
tour every year. Over the past six years, the company and children haveenjoyed nature through visits to an aquarium, farm and tree house.

Scholarship Program for Children in Thailand and Visiting Children's Facility
with Scholarship Students
For nine years, our Group companies in Thailand, including Tokio Marine
Insurance (Thailand), has supported a scholarship program of the National
Council on Social Welfare of Thailand. In 2013, scholarships were provided
to a total of 100 junior and senior high school and university students. In
October 2013, the company's 20 employees held a scholarship conferment
ceremony, and together with all scholarship students, visited a facility forphysically challenged children afterwards to conduct volunteer activities.
The purpose of such a visit is to give scholarship students an opportunity toexperience giving to others and helping those in need.

132

Social Responsibility
Material Issue -Social-

Visit to a Children's Facility in Brazil
Tokio Marine Brazil Seguradora, in cooperation with a local support
organization, visited a facility for children with disabilities to celebrate
Children's Day in October 2013. The company donated toys and held an
event for the kids to enjoy.

Conducted the Day of Giving Volunteer Event
To demonstrate the spirit of community and social contribution, the Bermuda branch and U.K.-based Tokio
Millennium Re closed their offices in April 2013 to hold an event called the Day of Giving. In Bermuda, employee
volunteers joined the restoration work of a historic prison, which is now part of a national museum, helped withgardening at a facility for people in need and painted a library. In the United Kingdom, employee volunteers
planted trees to curb global warming, worked for a local food bank and painted a women's hospice. The event was
one way of giving back to the community, while also fostering active teamwork within the respective companies.

133

Social Responsibility
Material Issue -Social-

Tokio Marine Group places great emphasis on "security and safety," which are closely linked to the insurance
business, and engages in social contribution activities while working to enhance traffic safety as well as crime anddisaster prevention in local communities.

Initiatives to Support Recovery of Areas Affected by the Great East Japan
Earthquake
Employees of Tokio Marine Group have been engaged in volunteer activities in areas affected by the Great East
Japan Earthquake. Starting from May 2011 immediately following the disaster, Group company employees, agentsand their families across the country have provided support to disaster areas in Otsuchi-cho (Kamihei-gun) andRikuzentakata City in Iwate Prefecture and Ishinomaki City and Kesennuma City in Miyagi Prefecture by
conducting activities such as cleaning up houses damaged in the tsunami, removing mud from houses and street
drainage gutters, assisting in fishery-related work and cleaning damaged and mud-covered photographs.
As the third series of volunteer activities following the removal of disaster debris, cleaning drainage gutters andassisting in fishing-related related work in Ishinomaki City, Miyagi Prefecture, and sorting and recording books
donated to libraries and cleaning soiled documents in Tono City, Iwate Prefecture, Tokio Marine & Nichido has
been sending employee volunteers to the Watari Greenbelt Project since April 2013. This project is undertaken by
the Flatohoku Project to restore tide-control forests along the coastal areas and promote the recovery of Wataricho, Miyagi Prefecture. Over a two-day tour, employee volunteers visit the coastal areas devastated by thetsunami and help with cultivating saplings that will be planted along the coast. In fiscal 2013, we conducted fivesuch tours, with the participation of a total of 80 employees, including Group employees, agents and their families.
As another ongoing effort, the company provides local dishes of the areas affected by the disaster at its employee
cafeteria and donates a portion of sales of these dishes. During the period from March 2013 to March 2014, thecompany sold about 2,100 dishes and donated approximately 210,000 yen to the Iwate Learning Hope Fund,which provides educational and living support to children who have become economically challenged due to thedisaster.

Response to the Great East Japan Earthquake

134Social Responsibility
Material Issue -Social-

Initiatives for Lessons on Disaster Prevention
Based on the lessons learned from the Great East Japan Earthquake,
employee volunteers from Tokio Marine Group, including its agents,
conduct Disaster Prevention Lessons to convey knowledge on disasterprevention to children and help them prepare for a next disaster. Disaster
Prevention Lessons are a program to raise readiness for disasterprevention among elementary school children. Employee volunteers from
Tokio Marine & Nichido Risk Consulting developed educational materials,
which were then supervised by the Earthquake-induced Tsunami Risk
Evaluation Research Division of the International Research Institute of Disaster Science at Tohoku University, withwhich Tokio Marine & Nichido has entered into an industry-academia collaboration agreement concerning
evaluation of earthquake and tsunami risk. In the lessons, children learn about the mechanisms that cause
earthquakes and tsunamis and think about advance preparation such as methods to protect themselves in theevent of an earthquake and portable emergency goods while taking a quiz and participating in a group discussion.
Disaster Prevention Lessons began in fiscal 2012 and, as of March 31, 2014, have been held at about 90
elementary schools across Japan, with approximately 7,300 children attending.
My Relations with CSR: Disaster Prevention Lessons Voluntarily Started by Employees

For Tomorrow's Smiles: Disaster Prevention and Mitigation Information
WebsiteIn order to make a greater contribution to building a safe and secure society, we have established the "ForTomorrow's Smiles: Disaster Prevention and Mitigation Information Website."
Risk Research - For Tomorrow's Smiles: Disaster Prevention and Mitigation Information Website

Clear File Folder for Disaster Prevention
As a result of its joint research with the International Research Institute ofDisaster Science at Tohoku University, Tokio Marine & Nichido has created
the Clear File Folder for Disasters, which lists emergency goods
households should have on hand at all times and specific measures to takein the event of an earthquake or tsunami. The folder is available in three
versions, Earthquake, Tsunami and Emergency Goods, and is useful forkeeping important documents in case of a disaster. These file folders are
distributed at the company's events during Disaster Prevention Lessons
conducted by employee and agent volunteers and in marketing operations
as novelty goods to customers, thereby offering ideas of disasterprevention measures that combine the latest knowledge of a university
research institute and an insurance company to the public in an easy-tounderstand manner.

135

Social Responsibility
Material Issue -Social-

Contributing to Safety and Security in Local Communities

Since September 2007, Tokio Marine & Nichido has been cosponsoring the "Daijoubu Campaign," a movement led
by The Mainichi Newspapers, and supporting activities to protect children and local residents from disasters andcrimes.
To encourage children and their parents as well as local communities to think about safety and security in theircommunities in a fun way, since October 2011 Tokio Marine & Nichido has partnered with The Mainichi
Newspapers and 38 FM radio stations throughout Japan to promote the Workshop to Create Local Community
Safety Maps, a crime prevention event. In fiscal 2013, the workshops were held at four locations nationwide, and a
total of 167 children and their parents as well as 66 employees and agents of Tokio Marine & Nichido participated.
During the event, we invited Professor Nobuo Komiya of Rissho University, a developer of local community safety
maps and an expert in criminal sociology, as a lecturer and held a training seminar for Tokio Marine & Nichido
employees and agents. The participants then became trainers themselves and conducted safety map workshops
for students of local elementary schools.

Cooperating with the NPO Association for Assistance to Children Orphaned in
Traffic Accidents
Nisshin Fire supports children who have lost one or both of their parents intraffic accidents through the NPO Association for Assistance to Children
Orphaned in Traffic Accidents. In fiscal 2013, the company held charity
events at its head offices in Tokyo and Saitama, which were open to both
employees and visitors, and collected 208,666 yen, which was donated tothe association.
We will continue to provide assistance to orphaned children through thisassociation.

136

Social Responsibility
Material Issue -Social-

Courses to Foster Support for Dementia Care
Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which is promoted by the
Ministry of Health, Labour and Welfare and the nationwide Caravan Mate Liaison Council, and conducts courses tofoster support for dementia care as a volunteer activity to support the safety and security of local communities andfamilies. With the ultimate goal of creating neighborhoods where people with dementia and their families can livewith peace of mind, the program is designed so that employees who take the course have the correct knowledge
about dementia to share with friends and families as well as support and give compassionate consideration topeople with dementia and their families in work and private life.
During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo, attendees watcheda DVD, listened to a lecture given by an employee (called a "caravan mate") who has received special training on
this subject and participated in a role-playing session. As of March 2014, a total of around 2,100 Group company
employees have participated in this educational program and become supporters for dementia care. We intend topromote this program further, as it gives us a good opportunity to deepen our understanding of the aging
population and dementia and think about how we accordingly deal with our customers and our own families.
Million-Supporter Caravan for Dementia (in Japanese)

AED Workshop to Practice Life-Saving Skills (1)Tokio Marine Group provides a workshop to practice using AutomatedExternal Defibrillators (AEDs) and to perform cardiopulmonary
resuscitation (CPR). Around 570 employees, mainly from Tokio Marine &Nichido as well as other Group companies and agents, attended theworkshop in fiscal 2013. Through the workshop, participants have realizedthat they do not have to be an expert to perform CPR and gained enoughconfidence to take action rather than just standing by in case of an
emergency.

Standard First Aid Course to Practice Life-Saving Skills (2)In cooperation with the Marunouchi Fire Station of the Tokyo Fire
Department (TFD), Tokio Marine & Nichido provided a workshop to learn
standard first aid at its head office. Over the course of two training courses,
lecturers from the fire station taught about 30 employees from Tokio
Marine & Nichido and Group companies how to use AEDs, perform CPR,
prevent suffocation and stop bleeding. At the completion of these courses,
participants received a first aid skills certificate issued by the TFD Fire
Chief. Participants learned correct first aid techniques and gained
confidence for responding to an emergency.

137

Social Responsibility
Material Issue -Social-

Holding a Seminar on Caregiving Skills
Tokio Marine & Nichido invited employees of Tokio Marine Nichido Better Life Service as lecturers and held a
Seminar on Caregiving Skills at its head office. It is a basic seminar on caregiving skills, which aims to makeparticipants "persons who can provide a little bit of help" when dealing with the elderly and people with disabilities.
About 100 employees from Tokio Marine & Nichido and Group companies participated in the seminar. In addition
to an elderly simulation program to experience elderly people's vision, hearing and other physical functions, theseminar provided tips on caregiving and points to be noted when giving assistance and taught participants simple
sign language and Braille. Many participants felt ready and eager to help the elderly and persons with disabilities.

Elderly simulation program

Learning sign language

Experience-Type Volunteer Activity at Homes for the Elderly
In fiscal 2013, Tokio Marine & Nichido Life launched an experience-type volunteer program in collaboration with
Tokio Marine Nichido Samuel. Participants interact with residents of for-profit homes for the elderly with nursing
care operated by Tokio Marine Nichido Samuel and help organize events at these homes.
Through the experience, participants understand the need for nursing care in our super-aging society and ways tohelp each other in local communities while learning how to interact with people with dementia or in need of nursing
care. The program has been conducted five times since its first implementation on a trial basis in fiscal 2012 toJuly 2014, with participation of 13 employees.

Promoting the Pink Ribbon Movement
Tokio Marine & Nichido Life engages in the Pink Ribbon Movement
through J.POSH, an NPO engaged in pink ribbon movements for breast
cancer awareness in Japan. The number of breast cancer patients has
been increasing in Japan, but it is a disease with a high survival rate if
detected and treated early based on the correct knowledge. The company
promotes the Pink Ribbon Movement by holding street campaigns at morethan 100 locations nationwide in October every year and handing out
leaflets explaining the importance of receiving examinations for early
detection of breast cancer.
J.POSH (Japan Breast Cancer Pink Ribbon Movement) (in Japanese)138Social Responsibility
Material Issue -Social-

Providing Encouragement to Cancer Patients by Making Terry Cloth Caps
Since 2009, Tokio Marine & Nichido Life has joined initiatives undertakenby the Iwate Hospice Association, a citizens' group in Morioka City, Iwate
Prefecture, to support cancer patients and their families and help them gain
courage to fight against the disease. The company has been making terrycloth caps for patients undergoing anticancer drug treatment. Every year,
participants from Tokio Marine & Nichido Life and other Tokio Marine
Group companies and their families stitch the caps together and donate
more than 1,000 caps as Christmas presents to cancer hospitals
nationwide through the Iwate Hospice Association.
Iwate Hospice Association (in Japanese)

N Program to Support Young Physicians to Gain Clinical Experience in the
United States
In collaboration with Mount Sinai Beth Israel, Tokio Marine & Nichido has
been offering the N Program since 1991. This is a medical residency
program to promote exchange between the two countries in the medical
field by dispatching every year young Japanese doctors with the desire togain clinical experience in the United States.
The N Program has made remarkable progress thanks to the cooperationof teachers at U.S. medical institutions and the efforts of residents who
participated as trainee physicians. From 1991 to 2013, the total number oftrainees and graduates rose to 160.
N Program (in Japanese)139Social Responsibility
Material Issue -Social-

Collaboration with the Japan Deafblind Association
The Japan Deafblind Association is engaged in activities to support people
with hearing and vision impairments across the country. Their activities
include dispatching sign language interpreters and helpers, training
interpreters and publishing a biannual magazine for the hearing andvisually impaired. Tokio Marine & Nichido became a supporting member of
the association in 2008. At the association's annual national conference,
which is held for the purpose of promoting exchange among people withthese impairments and improving the skills of sign language interpretersand helpers, employees working in offices and branches in respective
areas serve as volunteer staff to cooperate in running the event. In fiscal
2013, about 25 employees from the Chiba area provided support for theorganization's 22nd national conference.
Japan Deafblind Association

Collaboration with the Special Olympics Nippon Foundation
In support of the Special Olympics Nippon Foundation's vision of creating asociety where people with and without disabilities understand and respect
each other's differences and live and grow together, Tokio Marine & Nichido
became an official sponsor of the foundation in fiscal 2005 and has been
supporting its activities by providing funds and volunteers. Additionally, Tokio
Marine Group undertakes a year-round volunteer activity to create good luck
bracelets to show our support to athletes of the foundation. In 2013, a total of
about 2,000 employees joined this activity.
The company's employee clubs also provide support to the NPO Special Olympics Nippon - Tokyo (SONT)
through their respective club activities. Examples include assistance provided by the company's track team for the
SONT-sponsored Walk and Run Festival charity event and a boating experience event held by the boat club.
Special Olympics Nippon Foundation (in Japanese)140

Social Responsibility
Material Issue -Social-

Working Together with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations across the country
and works to build a system of mutual assistance in each local community with the ultimate goal of "building a newsociety in which all people can develop a close rapport with each other." Tokio Marine & Nichido empathizes withthis organizational philosophy and partners with the foundation.
National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)

Participating in the TABLE FOR TWO Charity Initiative Aimed at Achieving an
Optimal Food Balance in the World
Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has been offering a TABLE FOR TWO
menu in the employee cafeteria at its head office.
TABLE FOR TWO is an initiative to donate a part (usually 20 yen) of the price of a lunch offered in a company
cafeteria to school meal programs in developing countries.
Of the total world population of almost seven billion, one billion people suffer from hunger while another billion are
experiencing obesity and other diet-linked, lifestyle-related diseases. To eliminate this serious food imbalance, theTABLE FOR TWO initiative was launched in Japan in fall 2007. The amount of 20 yen donated from every lunch isequal to one school meal in developing countries. Thus, the name "TABLE FOR TWO" came from the idea thateach of us in a developed country shares a table with one child in a developing country. We are having lunch
together, beyond time and space.
Overview of TABLE FOR TWO in Tokio Marine & Nichido
Location

Employee cafeteria at the head office
Purchasing a 560-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20 yen

Methodthrough the NPO TABLE FOR TWO International, which will be used to buy school meals forchildren in developing countries

TABLE FOR TWO

141

Social Responsibility
Material Issue -Social-

Providing Support to the Himawari no Kai
Tokio Marine & Nichido and Tokio Marine & Nichido Life have been supporting the
NPO Himawari no Kai since 2011. Himawari no Kai is an NPO approved by the
Cabinet Office, Government of Japan that was established in 1997 with the aim ofassisting expectant mothers and their families. The organization's most notable activity
is increasing public recognition of its Maternity Mark. Moreover, it hands out traffic
safety stickers bearing this mark to protect new mothers from traffic accidents. By
supporting the organization, we will further contribute to the creation of local
communities and society where expecting mothers and their families can live withpeace of mind.
Himawari no Kai (in Japanese)

Participating in the Turkey Trot Charity Event
U.S.-based Philadelphia Insurance Companies (PHLY) is a sponsor of the Turkey Trot charity run/walk event
organized by founder James J. Maguire and his family. PHLY's employees also participate in the event asvolunteers. About 1,600 runners, including 41 PHLY employees, joined the 21st Turkey Trot event held in fiscal
2013, and the participation fees paid by them, totaling approximately USD160,000, were donated to the NPO Faceto Face, which provides food and health-related services to people in need.

Participating in a Charity Band Competition
At Safety National Insurance of the U.S.-based Delphi Group, an employee
band participated in a charity band competition held in the local community.
In this competition, people vote for the best performance via donations.
With support from colleagues, friends and families, the band took first place
and received the largest amount of donations from the audience. An
employee band from the company has won the competition for the past five
years, and donations have been made to over 170 NPOs through a local
support organization.

142

Social Responsibility
Material Issue -Social-

Participating in Social Contribution Activities through the "Inspiring by
Example" Campaign
In commemoration of its 100th anniversary in 2011, U.S.-based First
Insurance Company of Hawaii has been undertaking a campaign called"Inspiring by Example" to show its appreciation for the local community.
The campaign consists of more than 100 local and social contribution
activities in which employees participate. These include Meals on Wheels
to deliver meals to areas where many elderly people live, free child seatsafety checks conducted monthly by the staff of the property and casualty
insurance department and Make a Difference Day to do painting at local
high schools. By engaging in a variety of activities, the company aims to create a local community with the vibrant
Hawaiian spirit.

Receiving the Best CSR Award for the Initiative to Reduce Drinking andDriving in Taiwan
Tokio Marine Newa Insurance of Taiwan received the Best CSR Award in
the Best Performance Awards 2013 for the insurance industry in Taiwan.
This award program is held biannually by the Taiwan Insurance Instituteand Financial Supervisory Commission. The award was given to thecompany in recognition of its efforts undertaken in 2012 to call greater andwider public attention toward reducing drinking and driving by broadcastinga series of TV commercials that showed the serious consequences ofdrunk driving.
During and after fiscal 2013, the company has continued to work on raisingpublic awareness through various opportunities. These include holding
contests of illustrations on the theme of drinking and driving at elementary
schools and conducting street campaigns jointly with universities to havepeople experience what it would feel like to drive under influence using 3D
eye glasses.

143Social Responsibility
Material Issue -Social-

Initiative to Protect the Safety of Elementary School Children
To contribute to the local community and society, since 2005 Tokio Marine
Newa Insurance of Taiwan has supported an elementary school locatednear its head office. As part of that support, the company conducts an
initiative to protect the safety of the elementary school children. For one
week each, 25 employees take turns using their lunch hour to help children
safely cross at an intersection. The company will continue its support forvolunteer activities to create an environment in which children can live
safely.

Volunteer Activity in Singapore to Visit a Home for the Elderly and Conduct
Refurbishment
Through cooperation with a local NPO, our Group companies in Singapore,including Tokio Marine (Asia), conducted the "Pick Up a Brush and Paint
for a Day!" volunteer activity to visit a home for the elderly and paint thewalls of the facility. A total of 40 employees participated in the activity andpainted joyful illustrations along the corridor walls to create liveliness andhappiness for residents.
After the work, they held a Christmas party and sang Christmas carols
while serving lunch. Santa Claus also handed out presents to residents.

Providing Japanese-Language Medical Services in the United States
The Japanese Medical Practice outpatient clinic operated by Mount Sinai Beth Israel in New York City withdonations from Tokio Marine & Nichido has been providing medical services in Japanese since 1990. At the event
celebrating the 100th anniversary of the Japanese American Association of New York held in fiscal 2009, theJapanese Medical Practice outpatient clinic offered medical consultation services and held medical seminars for
elderly Japanese-American people living in New York. This clinic plays a major role in providing medical services
to the local Japanese community and is highly regarded by the Japanese Consulate General in New York as a
medical institution providing services to Japanese people.
Japanese Medical Practice outpatient clinic (in Japanese)144

Sustainability Report 2014

Material Issue ‐Governance‐

Strengthening CSR Management• Corporate Governance• Internal Control• CSR Promotion Structure

Social Responsibility
Material Issue -Governance-

To be trusted by customers and society and achieve sustainable growth, Tokio Marine Group must raise thequality of its business strategies, governance and social responsibility and build a sound and highly transparent
management structure as a global insurance group.
Tokio Marine Group has established "Strengthening CSR management" as a material CSR issue and aims to raise
the quality of its risk-based management (ERM: enterprise risk management), compliance and corporate
governance from the perspective of strengthening its global-based management and control, thereby increasing
the level of trust by its stakeholders and fulfilling its social responsibilities.
Tokio Marine Group is determined to raise its corporate value
continuously while contributing to the sustainable development ofsociety by implementing its Corporate Philosophy. Based on thisrationale, we have formulated the Tokio Marine Group CSR
Charter as behavioral guidelines for all employees to execute
CSR. Additionally, Tokio Marine Holdings has established the
Corporate Governance Policies and is appropriately governing
Group companies.
In accordance with the Basic Policies for Internal Controls, Tokio
Marine Holdings is appropriately enhancing and operating internal
control systems, including systems for management control,
compliance and risk management at Group companies. We aremaking efforts to properly operate these systems to ensure that
we develop into a corporate group that combines profitability,
growth potential and soundness.

146

Social Responsibility
Material Issue -Governance-

Corporate GovernanceInternal Control
Compliance

CSR Promotion Structure

Respect for Human Rights
Risk Management
Information Security
Information Disclosure147

Social Responsibility
Material Issue -Governance-

Tokio Marine Holdings, Inc. ("the Company"), in line with the Tokio Marine Group Corporate Philosophy, iscommitted to the continuous enhancement of corporate value by fulfilling its responsibilities to shareholders,customers, society, employees and other stakeholders. The Company therefore maintains a sound andtransparent corporate governance system and, as a holding company, emphasizes appropriate control over Tokio
Marine Group companies.
In its Corporate Governance Policies, the Company has established a framework for its corporate governancesystem. The aim of this system is to raise the effectiveness of audits and surveillance by having managers who
execute business duties fulfill their responsibilities to provide explanations to Outside Directors and Outside Audit& Supervisory Board Members (collectively, "Outside Officers") at meetings of the Board of Directors and otheropportunities.
Moreover, we have set up the Nomination Committee and the Compensation Committee, which consist mainly of
Outside Directors, to further raise the transparency of the processes for selecting as well as determining
compensation for Directors, Executive Officers and Audit & Supervisory Board Members of the Company andprincipal Group companies. The Company believes this is the optimal system at the present time.

Corporate Governance Policies

148Social Responsibility
Material Issue -Governance-

Corporate Governance Structure
1. Directors and the Board of Directors
The Board of Directors is responsible for decisions on important matters relating to the execution of theCompany's business, supervising the performance of individual Directors and establishing an effective internal
control system. In addition, as the Board of Directors of a holding company, the board is responsible fordetermining medium- to long-term business strategies and various basic business policies such as the Basic
Policies for Internal Controls for Tokio Marine Group.
The Company shall have approximately 10 Directors, with a maximum of 15 set by the Articles of Incorporation.
As a general rule, the Company shall have at least three Outside Directors. In addition, Directors are appointed
for a term of office of one year and may be reappointed. As of March 31, 2014, the Company had 10 Directors,of whom three were Outside Directors.
2. Audit & Supervisory Board Members and the Audit & Supervisory Board
Audit & Supervisory Board Members, as an independent body entrusted by shareholders, audit theperformance of Directors, with the aim of ensuring sound and fair management and accountability. Audit &Supervisory Board Members shall endeavor to conduct a high-quality audit in accordance with the regulationsof the Audit & Supervisory Board, auditing standards, auditing policies and auditing plans determined by the
Audit & Supervisory Board.
The Company shall have approximately five corporate Audit & Supervisory Board Members, with a maximum ofsix set by the Articles of Incorporation. As a general rule, a majority shall be Outside Audit & Supervisory Board
Members. As of March 31, 2014, the Company had five Audit & Supervisory Board Members, of whom threewere Outside Audit & Supervisory Board Members.
3. Outside Officers
The presence of Outside Directors ensures effective supervision of director performance by the Board of
Directors. In addition, Outside Directors are management experts who provide advice to the Board of Directors
on issues including Company management, thus ensuring an organization that enables appropriate decisions
on important matters relating to the execution of the Company's business.
The presence of Outside Audit & Supervisory Board Members creates an auditing organization with anindependent and objective perspective. In addition, it enhances the effectiveness of the Audit & Supervisory
Board and ensures an organization that maintains sound, transparent management.
An Outside Officer for whom none of the following is applicable may be selected to ensure his or her
perspective is independent of the Company.
(1) Current or former manager or employee of the Company(2) Manager or employee of a company currently or recently involved in material transactions with theCompany(3) Familial relationship with a Company Director or Audit & Supervisory Board Member(4) Currently or recently a recipient of material compensation as an advisor to the Company other thancompensation as a Company Director or Audit & Supervisory Board Member

149Social Responsibility
Material Issue -Governance-

The Company currently has three Outside Directors and three Outside Audit & Supervisory Board Members. All
are capable of judgments with a perspective that is independent of the Company because neither they nor thecompanies at which they formerly served or concurrently serve (including companies with which they wereassociated in the past) have personal, equity, business or other interests related to the Company or its
subsidiaries that pose any risk of conflict of interest with general shareholders.* The Company has therefore
filed declarations naming all six of them as independent Directors/auditors as prescribed by the Tokyo Stock
Exchange and other organizations.
* Insurance subsidiaries of the Company conduct insurance-related transactions with certain companies. However, these transactions
constitute less than one percent of consolidated ordinary income.

150

Social Responsibility
Material Issue -Governance-

4. Nomination Committee and Compensation Committee
The Company has established the Nomination Committee and the Compensation Committee, which consist
mainly of Outside Directors, to further raise the transparency of the processes for selecting as well as
determining compensation for Directors and Audit & Supervisory Board Members of the Company and principal
Group companies.
The Nomination Committee reports to the Board of Directors. It deliberates on the requirements for and theappointment and dismissal of candidate Directors, Audit & Supervisory Board Members and Executive Officersof the Company and principal Group companies.
The Compensation Committee reports to the Board of Directors. Its duties include deliberating on thecompensation system and evaluating the performance of Directors and Executive Officers of the Company andprincipal Group companies.
The Nomination Committee and the Compensation Committee generally consist of approximately five members
each. As a general rule, a majority of the members of each committee are from outside the Company, and thechairman of each committee is one of the outside members.

151Social Responsibility
Material Issue -Governance-

Compensation System for Directors, Audit & Supervisory Board Members andExecutive Officers of Tokio Marine Group
1. Policies for Determining the Method for Calculating compensation for Directors, Audit & Supervisory Board
Members and Executive Officers
Basic policies for determining compensation for Directors and Audit & Supervisory Board Member of theCompany and its principal Group companies are as follows:- Ensure transparent, fair and objective compensation for Directors, Audit & Supervisory Board Members andExecutive Officers.
- Strengthen incentives for improving Company business performance by using a performance-linked
compensation system.
- Enhance accountability by aligning compensation with shareholder returns. Link compensation toachievement of the performance indicators based on the Company's management strategy and to Company
share price.
- Fully implement a performance-based pay system through processes designed to objectively evaluate
individual performance of Directors and Executive Officers with respect to management objectives.
In order to determine the level of compensation for Directors, Audit & Supervisory Board Members andExecutive Officers the Company shall set the standard of compensation for each position, depending on the
responsibilities of Directors, Audit & Supervisory Board Members and Executive Officers, and take the businessperformance of the Company and the level of compensation of other companies into consideration. In addition,
performance evaluations are annual and involve comparing actual results of the Company and principal Group
companies with the Company's performance indicators based on the management strategy. The results ofthese evaluations are reflected in the compensation of Tokio Marine Group Directors, Audit & Supervisory
Board Members and Executive Officers.
2. Compensation System for Directors, Audit & Supervisory Board Members and Executive Officers of Tokio
Marine Group
Compensation for Full-Time Directors and Executive Officers consists of three elements: fixed compensation,bonuses related to the business performance of the Company and the performance of the individual, and stock
options. Compensation for Outside Directors (Part-Time) consists of two elements: fixed compensation andstock options. Audit & Supervisory Board Members receive fixed compensation. As a general rule, thecompensation system for Directors, Audit & Supervisory Board Members and Executive Officers of principal
Group companies is the same.
The Board of Directors makes decisions regarding the above compensation system based on reports from theCompensation Committee.

152

Social Responsibility
Material Issue -Governance-

3. Total Compensation for Directors and Audit & Supervisory Board Members for Fiscal 2013
Total Compensation

Total
Position

Compensation(Millions of

Number of Directors(Millions of yen)

and Audit &Supervisory Board

MonetaryStockcompensation

options

290

235

54

8

72

72

-

2

61

54

7

6

yen)

Members

Directors(excluding
OutsideDirectors)
Audit &
Supervisory
Board Members(excluding
Outside Audit &Supervisory
Board Members)
Outside Officers

153

Social Responsibility
Material Issue -Governance-

4. Total Compensation for Directors and Audit & Supervisory Board Members Exceeding 100 Million Yen on a
Consolidated Basis in Fiscal 2013
Breakdown of Compensation(Millions of yen)
Name

Position

Director

MonetaryStockcompensation

options48

10

Holdings, Inc.

Shuzo

Tokio Marine

Sumi& Nichido
Director

on a Consolidated

Company

Tokio Marine

Fire

Total Compensation
Basis(Millions of yen)

119
49

11

53

12

Insurance
Co., Ltd.
Director

Tokio Marine
Holdings, Inc.

Tsuyoshi

Tokio Marine

Nagano& Nichido
Director

Fire

116
40

10

Insurance
Co., Ltd.

Structure of Corporate Governance of Group Companies
1. Governance System of Group companies
In the various basic business policies for Tokio Marine Group, the Company shall prescribe basic terms for the
management of Group companies and compliance, risk management and internal auditing of Tokio Marine
Group, and the Company shall manage these companies through the establishment and operation of agovernance system based on these basic terms.
2. Evaluation of Business Results of Group Companies
The Company shall evaluate the business results of each Group company of Tokio Marine Group on an annual
basis, comparing actual results with the Company's business results indices based on the management
strategy. The results of such evaluations shall be considered in the determination of the compensation for
Directors (including non-members of the Board) and Audit & Supervisory Board Members of each Group
company.

154

Social Responsibility
Material Issue -Governance-

Dialogue with Shareholders and Investors
Tokio Marine Group conducts proactive communication
and appropriate, timely and highly transparent disclosure.
The Company views the General Meeting of Shareholders
as an opportunity to receive the valuable opinions ofshareholders regarding Company management andtherefore implements several initiatives to encourage
attendance at the General Meeting of Shareholders andthe exercise of voting rights. Specific initiatives with theobjective of facilitating shareholder participation in the
General Meeting of Shareholders include issuing the
Notice of Convocation well in advance of the meeting,scheduling the meeting on days that are not crowded withthe shareholder meetings of other companies and using a
website that allows shareholders to exercise their voting
rights via the Internet.
Shareholders who attend the meeting receive a tally sheet that surveys how they exercised their voting rights,
which they fill out and submit on the day of the meeting. These survey results are combined with the previously
received results of mail-in and Internet voting and announced along with the results of the exercise of voting rights.
Aside from the General Meeting of Shareholders, the Company includes surveys in interim reports sent toshareholders. These surveys ask shareholders why they purchased Company shares, their policies for holding theshares and their expectations for issues including Group businesses. The Company uses the responses as
valuable suggestions.
The Company holds semiannual meetings led by the President to explain its business strategy for institutional
shareholders, which are available in video format on the Company's website. The Company also holds more than
500 personal interviews with institutional investors each year.
For individual investors, the Company holds an annual business strategy presentation led by the President as wellas briefings in various cities.
The opinions that the Company receives from shareholders through these opportunities are reported to senior
managers and shared broadly throughout the Company to encourage improved management.
Relations with Shareholders and Investors

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We believe it is crucial for each and every employee

In executing our Corporate Philosophy, we haveand agent to maintain high ethical standards and toformulated the Tokio Marine Group CSR Charter as

convey this stance through day-to-day businessbehavioral guidelines required from the perspective

operations.

of social responsibility and we strive to respect andpromote the recognition of human rights for all
people, including customers, agents/business
partners, employees, society and shareholders.

For the purpose of securing and maintaining theIn accordance with the Act on the Protection ofsoundness of business operations, Tokio Marine

Personal Information and related guidelines, eachGroup manages various risks related to theGroup company has established internal rules andoperation of its businesses and strives for stable

regulations and undertakes employee education

management.

and monitoring as part of thorough information
management.

Tokio Marine Group is striving to enhance
disclosure that is fair and easy to understand so thateach stakeholder can quickly and accurately
understand the current status of Tokio Marine
Group and its future business development.

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Internal Control System
Tokio Marine Holdings has formulated Basic Policies for Internal Controls. In accordance with these policies, theCompany has established an internal control system for the entire Tokio Marine Group that encompasses
structures for management control, compliance, risk management and internal auditing of Group companies. The
Company employs this system to ensure proper operations while raising corporate value. Additionally, theCompany monitors the status and practical application of its internal control system once every year. The Board of
Directors confirms the details of the monitoring based on deliberations at the Internal Control Committee. In
addition, the Company continually strengthens and improves its internal control system in light of the results of thismonitoring.

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Basic Policies for Internal Controls
In accordance with the following principles of conduct, Tokio Marine Group is fulfilling its corporate social
responsibility (CSR) by implementing its Corporate Philosophy to achieve sustainable growth together withthe development of society.
- System for ensuring proper operations within Tokio Marine Group- System for ensuring the execution of professional duties in accordance with applicable laws, regulations
and the Articles of Incorporation- System for risk management- System for ensuring efficient execution of professional duties- System for preserving and managing information concerning the execution of Directors' duties- Matters concerning support personnel to the Audit & Supervisory Board Members and their
independence from the Directors- System of reporting to the Audit & Supervisory Board Members- Other systems for ensuring effective audits by the Audit & Supervisory Board Members

Tokio Marine Holdings Basic Policies for Internal Controls

Internal Audit System
Within Tokio Marine Group, internal audits are executed based on the aim that in order to play an effective role inachieving the Group's management targets, internal audits covering the full scope of operations performed in its
business should not simply identify and indicate problems in the internal office processes but also assess theinternal controls and propose measures for improvements. Within Tokio Marine Holdings and insurance groupcompanies, each company has its own internal audit department that performs appropriate internal audits mainly
on risk management and compliance, which are the pillars of internal controls, in accordance with the type andlevel of risks.
The Internal Audit Department of Tokio Marine Holdings directly carries out auditing and monitoring of the internal
controls of those Group companies that do not have their own internal audit department.
The results of these audits are reported to the Internal Audit Department of Tokio Marine Holdings and the Boardof Directors of each member company of the Group. If any serious issue is found in the audit results, it is reported
to the Board of Directors of Tokio Marine Holdings as well.

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Consistent Internal Audit System within Tokio Marine GroupA set of unified Basic Policies for Internal Audits and Internal Audit Rules are applied to all internal auditsthat are performed by internal audit departments of the Group companies in order to ensure consistentinternal auditing within Tokio Marine Group. In addition, priority issues and checking points on internal
audits are defined every year and internal audit plans of Group companies require the prior approval of
Tokio Marine Holdings. Through these approaches, Tokio Marine Holdings endeavors to enhance theconsistency of internal auditing throughout the Group.

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Tokio Marine Group, which places customer trust as the foundation of all its activities, is implementing various
compliance-related initiatives based on its belief that it is important to thoroughly implement compliance through its
day-to-day business, with employees and agents maintaining high ethical standards.

Tokio Marine Group Compliance System
Tokio Marine Group defines compliance as "observing applicable laws, rules and regulations and internal
regulations and conducting fair and equitable business activities within social norms" and thoroughly implementscompliance in this manner.

Roles of Tokio Marine Holdings
To thoroughly implement compliance as a Group, the Company has formulated the Tokio Marine Group Basic
Policies for Compliance and the Tokio Marine Group Code of Conduct(http://www.tokiomarinehd.com/en/conduct/index.html). The Group has also formulated measures and policies forthe entire Group, including Compliance Standards that stipulate such items as laws and regulations that arecommonly applicable within the entire Group.
Also, Tokio Marine Holdings has built a structure to ensure groupwide compliance by periodically monitoring thestatus of compliance within the Group; receiving reports from Group companies on important matters; discussingthese matters among the Board of Directors, Management Meeting and the Internal Control Committee; andproviding guidance and advice about the activities of Group companies when necessary.

Roles of Group Companies
Group companies proactively undertake thorough compliance in accordance with the Tokio Marine Group Basic
Policies for Compliance.
Group companies have created compliance structures in a format suited to the content of their respective
businesses while reporting to Tokio Marine Holdings on the status of thorough compliance and important items
concerning compliance.
Tokio Marine & Nichido has also established the Business Quality Committee, which has a majority of members
from outside the company. This committee evaluates and makes suggestions from an external perspective onsuch matters as improvements in operations based on customer feedback and the appropriateness of business
operations in accordance with the demands of society. Additionally, Tokio Marine & Nichido has also appointed aCompliance Leader (CPL) in each sales department and branch to handle compliance support and checking
functions under the auspices of department and branch general managers, who are responsible for compliance attheir respective workplaces. Tokio Marine & Nichido has also appointed a compliance key person in each damage
claims service department and service department who mainly handle compliance promotion functions. It also has
appointed a Compliance Officer (CPO) in business support departments in each region. CPOs perform checking
functions for compliance initiatives at each department and branch. In this manner, Tokio Marine & Nichido has
firmly established a system for thorough compliance in all business operations.

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As for overseas Group companies, compliance is promoted primarily under the lead of the CPOs in the respective
companies on the basis of undertaking proper business in accordance with the above policies and with respect for
local laws and regulations.

Declaration of Commitment to Compliance

Tokio Marine Group is committed to the continuous enhancement of its corporate value, with customer trustat the base of all its activities. Strict compliance is at the heart of our Corporate Philosophy. The Tokio
Marine Group Code of Conduct is a compilation of important matters that must be strictly observed. We, thedirectors, officers and employees of Tokio Marine Group companies, promise to prioritize compliance in the
conduct of business activities in accordance with the Code of Conduct.

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Tokio Marine Group Code of Conduct (Outline)
The Tokio Marine Group Code of Conduct is a compilation of important matters to be adhered to from theperspective of compliance when the spirit of our Corporate Philosophy is put into specific action and the Code isgiven the highest priority in carrying out all Tokio Marine Group business activities.

Tokio Marine Holdings - Tokio Marine Group Code of Conduct

Compliance Initiatives for Tokio Marine GroupTo thoroughly implement compliance as a Group, we have formulated the Tokio Marine Group Basic Policies forCompliance, which prescribe the role of Tokio Marine Holdings and Group companies, and the basic rationale
regarding the implementation of compliance.

Organizational Framework
Tokio Marine Group has set up specialized departments for controlling internal compliance at each Group
company. Group companies have established internal frameworks enabling organized responses for compliance.
The frameworks include compliance committees that formulate compliance policies and measures according to theactual state of operations and check on the state of compliance implementation while assigning complianceofficers and persons in charge of compliance to each department and branch office.

Compliance Manuals
Based on the Compliance Standards formulated by Tokio Marine Holdings, Tokio Marine Holdings and Group
companies have prepared their own compliance manuals by adding items necessitated by their respective
businesses and have made these manuals available for the reference of directors, officers and employees.

Compliance Training
Tokio Marine Group nurtures an awareness of compliance while providing persons in charge of business
operations with necessary knowledge about compliance through training on laws, regulations and internal
regulations with which directors, officers and employees must comply.

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Evaluation and Improvement Activities (Including Inspections and Monitoring)
Tokio Marine Group formulates a fiscal year action plan for enhancing structures for thorough compliance andprepares viable measures in accordance with the action plan. Tokio Marine Group makes autonomous checks andalso undertakes monitoring in combination with internal audits to verify the effectiveness of these measures.

Hotline System (Internal Whistleblower System)
In the event that an employee or member of management discovers an issue or potential issue in compliance,
Tokio Marine Group requires such person to immediately report and consult on the issue through organizational
channels based on the Tokio Marine Group Compliance Standards. However, in the event that whistleblowing or
consultation through the usual route of organizational channels is not appropriate, the Group has installed hotlines
as a system for handling reports and consultation from employees and the management of Group companies. An
external hotline is also available at an external law office so that the persons making such reports are able tochoose the easiest method for them.
The Group keeps personal information on individuals making such reports strictly confidential according to theWhistleblower Protection Act of Japan and ensures that such individuals are not put in a disadvantageous position.

Response to Anti-Social Forces
Tokio Marine Group has prescribed the basic policies concerning responses to anti-social forces so that Group
companies can resist anti-social forces and make concerted and uniform responses. Initiatives are being promoted
based on the following basic concepts.
1. To ensure it consistently undertakes fair management and widely contributes to the development of society as agood corporate citizen, Tokio Marine Group shall sever all relationships with anti-social forces and forcefully
repudiate any illicit demands made by them as a basic matter in the application of its Corporate Philosophy. In
association with lawyers, police and other professionals, it will respond to anti-social forces in an
uncompromising and organized manner.
2. Tokio Marine Group shall respond to anti-social forces based on the following measures.
(1) Take action as a unified organization while ensuring the safety of directors, officers and employees;(2) Contact relevant external institutions that specialize in such matters;(3) Sever all known relationships, including transactions, and repudiate any illicit demands;(4) Take legal action at either the civil or criminal level for any contingency; and(5) Prohibit backroom deals and funding.
Taking into consideration the basic policies for responding to anti-social forces, Tokio Marine Group shall promote
initiatives that include setting up controlling departments, establishing reporting and consultation rules and systems
for when a problem occurs and implementing training activities.

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Management of Transactions Involving Conflicts of Interest
Tokio Marine Group has formulated Policies for Managing Transactions Involving Conflicts of Interest and throughcompliance with these policies by directors, officers and employees works to manage conflict-of-interest
transactions to ensure that clients' interests are not unduly harmed.

Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflictsof Interest (Summary)
1. Transactions Involving Conflicts of Interest"Transactions Involving Conflicts of Interest" shall be defined as any of the following actions during the course of
Tokio Marine Group's business activities.
(1) Transactions in which there is a potential conflict between the interest of a customer and the interest of
Tokio Marine Group(2) Transactions in which there is the potential for the interest of a customer to be harmed by the interest ofanother customer of Tokio Marine Group(3) Transactions involving the use of customer information held by Tokio Marine Group without the consent of
the customer (with the exception of transactions involving a Purpose of Use specified beforehand inaccordance with the Act on the Protection of Personal Information in Japan or provisions of other laws andregulations applicable to Tokio Marine Group)(4) Besides transactions specified in (1) to (3) above, transactions or other actions that especially require
management from the perspectives of protecting customers of Tokio Marine Group and maintaining
confidence in Tokio Marine Group
2. Structure for Managing Transactions Involving Conflicts of Interest
Tokio Marine Holdings, a holding company, uniformly controls matters concerning the management of conflict-of-interest transactions for Tokio Marine Group. To do so, Tokio Marine Group has established a structure that
includes setting up a department that controls the managing of conflict-of-interest transactions at Group
companies mentioned below as it appropriately manages conflict-of-interest transactions.
(1) Tokio Marine Holdings, Inc.
(2) Tokio Marine & Nichido Fire Insurance Co., Ltd.
(3) Tokio Marine & Nichido Life Insurance Co., Ltd.
(4) Nisshin Fire & Marine Insurance Co., Ltd.
(5) Tokio Marine & Nichido Financial Life Insurance Co., Ltd.
(6) Tokio Marine Financial Solutions Ltd.
(7) E. design Insurance Co., Ltd.

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3. Methods for Managing Transactions Involving Conflicts of Interest
Tokio Marine Group manages transactions involving conflicts of interest through the following methods.
(1) Tokio Marine Group companies shall report beforehand to Tokio Marine Holdings on any intended
transactions with a potential conflict of interest.
(2) When Tokio Marine Holdings determines that such reported transactions will unduly harm the interests ofa customer or has the potential for such harm, it shall take action using the methods below.
1) A method that separates the department executing the relevant transaction and the department
executing other transactions with the customer involved in the relevant transaction
2) A method that changes the conditions or methods of the relevant transaction or of other transactions withthe customer involved in the relevant transaction3) A method that properly discloses to the customer involved in the relevant transaction that there is thepotential that the customer's interests will be unduly harmed along with the execution of the relevanttransaction4) A method that obtains the consent of the customer concerned for the use of customer information heldby Tokio Marine Holdings and Tokio Marine Group companies along with the executing of the relevanttransaction5) A method that suspends the relevant transaction or other transactions with the customer involved in therelevant transaction6) Any other method recognized by Tokio Marine Holdings as being necessary and appropriate
4. Verification of Management Structure for Transactions Involving Conflicts of Interest
Tokio Marine Holdings shall periodically verify the appropriateness and effectiveness of Tokio Marine Group's
structure for managing conflict-of-interest transactions.

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Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles
of conduct required from the perspective of social responsibility and we strive to respect and promote therecognition of human rights for all people, including customers, insurance agents/business partners, employees,society and shareholders.
Tokio Marine Holdings supports and respects the Universal Declaration of Human Rights, the OECD Guidelines forMultinational Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on Business and Human
Rights (Ruggie Framework) and ISO26000, and has signed the United Nations Global Compact. Tokio Marine
Group sufficiently understands international action principles and guidelines concerning human rights andparticipates in and contributes to initiatives concerning social responsibility, and by doing so, fulfills its role towardrealizing a sustainable society.

Tokio Marine Group CSR Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its
Corporate Philosophy to achieve sustainable growth together with the development of society inaccordance with the following principles:
Respect for Human Rights and Dignity- We respect and actively promote the recognition of human rights for all people.
- We strive to ensure an energetic working environment that is both safe and healthy and to promote
training and education of our employees.
- We respect the right to privacy and strive to enforce this right through the management of personal
information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes important matters given
the highest priority in our day-to-day business. Under the code, directors, officers and employees conduct fair andequitable business activities in conformity with laws and social norms and the Group undertakes equitablebusiness activities.

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Tokio Marine Group Code of Conduct (Scope of application: Tokio Marine Group
directors, officers and employees of Tokio Marine Group companies (includes
dispatched employees))
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of
Tokio Marine Group shall take necessary measures in accordance with internal rules, which includes
investigating the facts, formulating countermeasures, submitting reports to supervisory authorities, taking
disciplinary measures against the involved parties and formulating measures to prevent recurrences.
Respect for Human Rights
We shall respect the human rights of our customers, directors, officers, employees and all other people.
- Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on the grounds ofgender, age, profession, nationality, race, thought, creed, religion, social status or birth as well as any
act constituting an infringement of human rights should never be tolerated.
- Anti-harassment
Sexual or any other kind of harassment or intimidation should never be tolerated.
- Private Information
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy
Policy, we shall safeguard private information, including customers' information, and we shall not use
such information except on an as-needed basis to carry out our business operations in order to avoid
any breach of privacy.

Tokio Marine Global HR Policy
Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential tohire and nurture diverse personnel, regardless of nationality, age and gender, at each Group company inrespective countries and regions worldwide and develop an environment in which employees can fully exert
their capabilities.
In December 2010, we established the Tokio Marine Global HR Policy as a universal philosophy andconcept for human resources management to be shared in respective countries and regions worldwide. We
are working to share the thinking and values of 1) "human resources being our largest assets," 2) "respect
diversity" and 3) "provision of fair and equal opportunities" and will promote various personnel affairs
measures, including employee training and support.
We believe that our people are the most important contributor to our company's success. We aim to attract
and retain the best talent in every aspect of our business.
We value diversity and inclusion as we strive for global excellence, and we work hard to create a businessenvironment where our people can achieve their full potential.
We have a transparent relationship with our people. For those who have both a passion and a challenging
spirit, we encourage career development and personal growth.

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Management Stance concerning Respect for Human Rights and Various
Initiatives
Tokio Marine Holdings regularly carries out monitoring of initiatives for human rights, compliance and risk
management in the business operations of Group companies. At the same time, Group companies are
implementing various initiatives related to respect for human rights.
At Tokio Marine & Nichido, a dedicated department (Human Rights Enlightenment Office, Human Resources
Planning Department) formulates Basic Policies and Measures Concerning Human Rights every year and is
implementing measures concerning human rights in all departments.

From the perspective of social responsibility, the Company distributes the Principle of Transactions to its business
partners (suppliers and business consignees) and requests them to promote initiatives that encompass humanrights domains in the areas of "compliance with laws, regulations and social norms", "promoting fair and honest
transactions", "thorough information management" and "consideration for the environment."
Every year, each member company of Tokio Marine Group holds human rights training in the workplace, in which
all employees and other co-workers take part to build a dynamic corporate culture without discrimination orharassment. In addition, in working to achieve more comfortable workplaces, the Group carries out preventativeand enlightenment activities regarding sexual harassment and other forms of harassment by establishing a
consultation service (hotline), which is staffed by internal and external specialists.
CSR Performance Data (Human rights training participation rate, etc.)

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The scope of risks we may take is diversifying because Tokio Marine Group is globally diversifying its businessportfolio. Under these circumstances, we are promoting risk-based management (ERM) initiatives to demonstrate
our competitiveness globally in accordance with "maintain financial soundness" and "improve profitability."

Risk-Based Management (ERM) Cycle
Tokio Marine Group has set a risk appetite framework with the intention of clarifying a basic policy for management
as to what kind of risks should be taken, and to what extent, in order to ensure returns. This framework is thestarting point for formulating business plans and allocating capital. Tokio Marine Holdings calls this flow the RiskBased Management (ERM) Cycle. This process helps to allocate capital effectively and efficiently with theobjective of maintaining financial soundness together with sustained expansion of profits and improvement of
capital efficiency.
For the first step of the Risk-Based Management (ERM) Cycle, each Group company formulates its business plans
based on the risk appetite framework.
Tokio Marine Holdings then gathers these business plans and takes an overall Group perspective in assessing
whether they maintain an appropriate balance between financial soundness and profitability while achieving
sustained growth. Specifically, issues assessed include whether natural catastrophe risks are within the allowablerisk parameters, and whether the Group's overall profit and ROE are at the appropriate level, among others. Tokio
Marine Holdings subsequently makes decisions with regard to allocation of capital to each business area based on
the business plans.
Finally, the results of Group companies are reviewed annually to make improvements.

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Outline of Risk-Based Management (ERM) Initiatives

1. Initiatives to Maintain Financial Soundness
Aiming to maintain its credit ratings and prevent insolvency, Tokio Marine Group confirms that it is maintaining
financial soundness by verifying from various perspectives that its net asset value is at a sufficient level for therisks it has assumed. Specifically, Tokio Marine Group uses a statistical risk indicator called "value atrisk" (VaR) to quantify all potential losses and confirms that the total value of the risks it has assumed is within
the scope of net asset value. In addition, Tokio Marine Holdings performs stress tests using scenarios forcontingencies with low frequency but significant impact when they occur, such as major natural catastrophes
and turmoil in the financial systems.
At the end of March 2014, Tokio Marine Group's net asset value stood at 4.3 trillion yen and risk capital was 3.1
trillion yen, calculated at a probability level (99.95%) for an institution with AA (Aa) credit ratings. The economic
solvency ratio (ESR), which indicates the number of times net asset value exceeds risk capital, was 140%.
Consequently, the Group secured sufficient net asset value required for AA (Aa) ratings.

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2. Initiatives to Improve Profitability
Under its Mid-Term Business Plan, Tokio Marine Group intends to improve the combined ratio in the Group's
core domestic non-life insurance business while concurrently working for profit growth in the domestic life andinternational insurance businesses.
In addition, the Group intends to raise capital efficiency and the stability of profits through certain measures
including reducing the risks associated with business-related equities, strengthening natural catastrophe risk
management and diversifying its businesses.
Tokio Marine Group will continue its initiatives to support further improvement of overall Group profitability by
developing global operations to raise the effectiveness of risk diversification in order to achieve profit growth inevery business segment.

Initiatives to Strengthen the Risk-Based Management (ERM) System
As the risks it assumes become more diversified, Tokio Marine Group strives to further evolve its risk-based
management (ERM). Moreover, in the recent business environment characterized by a strong sense of uncertainty
and drastic change, the Group must continually prepare for the emergence of new risk elements.
From this perspective, Tokio Marine Group makes unceasing efforts to quantify risks and develop moresophisticated risk models while strengthening the risk-based management (ERM) system at Group companies.
Specifically, Tokio Marine Group strives for more accurate risk capital assessment by using a more sophisticatedassessment method with models of natural catastrophe risk, which is one of the Group's major risks. The Group isalso making efforts to appropriately assess natural catastrophe risks even when it is unable to create risk models
due to lack of sufficient historical loss data.
Moreover, Tokio Marine Group is taking steps to comprehensively assess every kind of risk, including emerging
risks that result from environmental changes and other factors, and is strengthening the framework for an
integrated management of risks involving not only quantitative elements such as economic loss and frequency but
also qualitative elements such as business continuity and reputation.

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Risk Management System
Tokio Marine Holdings formulates basic policies concerning risk management for the entire Tokio Marine Groupand ascertains the state of risks for the Group.
Among the various risks, the Company recognizes that insurance underwriting risks and asset management risks
are core risks that must be managed in sources of earnings. The Company therefore controls these risks
considering the balance between risk and return.
Tokio Marine Holdings also identifies administrative risks, system risks and other risks pertaining to the Group'sbusiness activities and strives to prevent the occurrence of or reduce these risks.
Through the above measures, Tokio Marine Holdings works to execute proper risk management and ensure stablebusiness operations of the entire Group.
1. Roles of Tokio Marine Holdings
Tokio Marine Holdings develops the basic policies for risk management of Tokio Marine Group and promotes
the enhancement and sophistication of the risk management system for the entire Group in accordance with
the Tokio Marine Group's Basic Policies for Risk Management. Tokio Marine Holdings also manages
quantitative risks for the Group in order to retain credit ratings and to prevent bankruptcies.
2. Roles of Group Companies
Group companies actively conduct their own risk management by developing their own risk management
policies in line with the Tokio Marine Group's Basic Policies for Risk Management.

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Crisis Management System
Tokio Marine Group has developed the Basic Policies for Crisis Management of the Group. In an emergency, thepolicies clarify the action principles related to the measures to be taken to secure the chain of command, minimize
losses and restore ordinary business operations as well as the crisis management systems that should beestablished by each of the Group companies.

Basic Policy for Responding to Disasters
In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a crucial social
mission of ensuring that it can continue its important business operations as a non-life insurer such as receiving
accident notices, paying on claims, maturity refunds and other payables, and concluding policies in both thedisaster-stricken area and elsewhere.
Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of the BusinessContinuity Plan for Disasters and formulated a Business Continuity Plan (BCP).
Tokio Marine & Nichido's Basic Policies of the Business Continuity Plan for Disasters, abridged version (inJapanese)

Basic Policies of the Business Continuity Plan for Disasters (Tokio Marine & Nichido)
1. Principles of employees' conduct in times of disasters
The priority order for employees' conduct in times of disasters is as follows.
- Assure the safety of human life
- Cooperate in securing the safety of local communities- Continue important operations (business continuity)
In other words, the principle of employees' conduct is to give precedence to "assure the safety of human life" and"cooperate in securing the safety of local communities" before conduct related to "business continuity."174

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2. Basic policy for business continuity
The following three business operations shall be regarded as important business operations during a disaster,
management resources (personnel, funds) shall be transferred as needed and top priority shall be given to thecontinuation of these important business operations.
- Receiving of accident notices- Payment of claims, maturity refunds and other payables- Conclusion of insurance contracts
Tokio Marine & Nichido Basic Policy for Responding to Disasters (in Japanese)

Building a Structure for Paying Insurance Claims Benefits in the Event of a Disaster
Striking the Tokyo Metropolitan Area
At Tokio Marine & Nichido, should the Head Office facilities in particular become unusable because of a disastersuch as a major earthquake striking the metropolitan area, a backup office shall be established within the Kansai
Backup Headquarters and claims payment services shall be undertaken for earthquake claims cases, including forresidential earthquake insurance. Non-earthquake regular claims cases shall be allocated to and handled byclaims service bases throughout Japan.
If the metropolitan area is struck by the disaster, a Claims Service Headquarters would be set up within the Head
Office Disaster Response Headquarters. At the same time, a satellite office centering on the Claims Service
Department in charge of Tokyo and Chiba, Saitama and Kanagawa prefectures shall be set up and will accept
support personnel from throughout Japan and provide claims services that include on-site claims assessments.
An infrastructure needed to provide claims services swiftly to the metropolitan area in the event of a natural
disaster has been built in advance in the locations where the backup office and satellite office would beestablished. Also, we have established a scheme for dispatching support personnel as needed from branch offices
across the entire company.
Based on the experience of the Great East Japan Earthquake and in keeping with the idea of "desiring to be usefulto customers precisely in their time of need," Tokio Marine & Nichido Life opened its "second business center" inan area (Osaka) that is unlikely to suffer damage simultaneously should a disaster strike the Tokyo metropolitan
area. By opening this center, Tokio Marine & Nichido Life has established an east-west, dual-base structure for its
head office business operations such as the payment of insurance claims.

Response to the Great East Japan Earthquake
Response to the Great East Japan Earthquake

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The Internal Control Department of Tokio Marine Holdings supervises information security for the entire Group as
the controlling department while sections in charge of information security have been established at each Group
company. In this manner, the Group is working to build an effective management structure for information security.

Initiatives for Information Security
We thoroughly adhere to information security management rules to prevent information leakages. In particular,
each Group company is adopting physical and technological safety-control measures that include locking away
customers' personal information and confidential documents when not in use, placing restrictions on taking
documents and other items outside the company, and using encryptions and setting passwords for electronic
information.
In fiscal 2010, Tokio Marine & Nichido introduced thin-client* terminals for its in-house intranet. Thin-client
terminals are not equipped with hard disks and information is centrally managed and deployed from a server,which thereby further strengthens information security.
*A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by the serverProtection of Personal Information
In the area of personal information on customers, Tokio Marine Group has formulated and released the Tokio
Marine Group Privacy Policy, which clarifies the Group policy for dealing with such information. At the same time,each Group company formulates and releases a policy of its own in accordance with the Privacy Policy.

Privacy Policy
Tokio Marine Group Privacy Policy
Tokio Marine Group is committed to the continuous enhancement of corporate value, with "customer trust at thefoundation of all its activities." Guided by this Corporate Philosophy, we, the Tokio Marine Group, shall comply withlaws, rules, regulations and guidelines related to the protection of personal information, appropriately manage
personal information as described below and implement other appropriate security measures for the protection of
personal information of our customers.
1. We shall acquire personal information of our customers in a manner that is both legal and fair. Unlessprescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information of
our customers and shall use such information within these limits.
2. Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third
parties without prior consent of each such customer.

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3. We will strive to prevent the divulgence, destruction, impairment and unauthorized access of personal
information of our customers. When we contract out the management of personal information of our customers
to an outside service provider, we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal information we hold, weshall respond promptly in accordance with laws, rules and regulations. We also welcome comments andquestions regarding the management of personal information of our customers.
5. We shall provide comprehensive supervision, instructions and education to our employees who handle personal
information of our customers to ensure that such information is managed appropriately.
6. We will continue to revise and aim to improve our internal systems and procedures to protect personal
information of our customers.

Tokio Marine Holdings Privacy Policy
With "customer trust as the foundation of all its activities," the Company aims to commit to the continuous
enhancement of corporate value through strategic planning of the entire Tokio Marine Group and managing thesubsidiaries of Tokio Marine Group companies. The Company will properly handle personal information as
described below in compliance with the Personal Information Protection Law (the Privacy Law), other relevantlaws, ordinances and guidelines, and the Tokio Marine Group Privacy Policy, and will take appropriate measures
to ensure that personal information is secure. The Company will make an effort to conduct training and educationof the Company's employees so that personal information will be properly handled.
The Company will review and improve the contents described below from time to time.
1. Collection of Personal Information
The Company will collect personal information of customers (including for shareholders, the same shall apply
hereinafter) information of customers in a lawful and proper manner to the extent necessary for its business.
2. Purpose of Use of Personal Information
The Company shall use information received from customers for the purposes (hereinafter referred to as"Purpose of Use") of undertaking the following business operations. The Purpose of Use shall be specificallyprescribed for clarification for customers and disclosed on our website as stated below. Moreover, depending on
the situation in which the information is obtained, we shall make efforts to limit the Purpose of Use.
(1) Business administration of Group companies*(2) Contacting shareholders, providing them with various information and undertaking shareholder management(3) Exercising the Company's rights or fulfilling its obligations in accordance with the Companies Act of Japanand the Enforcement Regulations of the Companies Act of Japan(4) Responses to customer inquiries, requests, others(5) Undertaking other operations incidental to those stated in the above (1) to (4) as well as operations for
ensuring the proper and smooth execution of the Company's business operations

177

Social Responsibility
Material Issue -Governance-

When handling personal information that transcends the scope needed to attain the Purpose of Use, theconsent of the relevant person shall be obtained except in the cases stipulated in Article 16-3 of the Act on theProtection of Personal Information.
* For details on the scope of Group Companies, refer to "10. Company List."
3. Provision of Personal Data to Third Parties
With the exception the following cases, the Company shall not provide personal data to third parties withoutobtaining the consent of the relevant individual.
In the case this is in accordance with laws and regulations
In the case data is provided to consignees within the scope necessary for the Company to execute its
business activities (refer to the following "4. Consigning the Handling of Personal Data")
In the case of joint use between the Company's Group companies and business partners (Refer to thefollowing "5. Joint Use with the Company's Group Companies and Business Partners")
4. Consigning the Handling of Personal Data
There are cases in which the Company consigns the handling of personal data to outside parties within thenecessary scope for attaining the Purpose of Use. In the event the handling of personal data is consigned tooutside parties, the Company shall prescribe standards for selecting a consignee and carry out necessary andappropriate supervision that includes confirming the consignee's information management structure beforehand.
The Company consigns the handling of personal data, for example, in cases such as the following.
Consigning the management of the shareholders' register
5. Joint Use with the Company's Group Companies and Business Partners
To attain the Purpose of Use shown above in 2. (1) - (5), personal data is used jointly among the Company,
Group companies and business partners* as described below.
(1) Personal Data Items
a. Data on shareholders (Address, name, situation regarding holding of Company stock, etc.)
b. Personal data held by Group companies (information related to transactions such as details of accident notices
and details of contracts listed on application forms that include address, name, telephone number, gender, dateof birth and other items)c. Personal data from persons making inquiries and requests of the Company (name, contact information, details
of inquiry/request, etc.)(2) Party responsible for managing personal data: Tokio Marine Holdings, Inc.
*For details on the scope of Group companies, refer to "10. Company List."
At present, there is no joint use of personal data with business partners.
6. Handling of Sensitive Information
The Company will not collect, use or provide to a third party Sensitive Information, *including, but not limited to
information regarding healthcare or case history, except for cases provided by the Act on the Protection of
Personal Information and other relevant laws, ordinances and guidelines.
* "Sensitive Information" refers to sensitive information set forth in Article 6 of the Guidelines for Personal
Information Protection in the Financial Field.

178

Social Responsibility
Material Issue -Governance-

7. Notice of Matters, Disclosure, Amendment or Suspension of Use of Personal Data Held by the Company
under the Act on the Protection of Personal Information
In accordance with the Act on the Protection of Personal Information, the Company makes efforts to respond
appropriately and promptly to requests concerning notice of matters, disclosure, amendment or suspension ofuse of personal data. For details on specific requests, please direct requests as shown below in "9. Contact
Information." While confirming that the person making the request is the actual relevant person, procedures will
be undertaken after filling out the Company's designated forms and, in principle, the Company will respond inwriting at a later date. The Company shall receive its self-prescribed service fee for responding to disclosure
requests.
Procedures for requesting disclosure, etc. (in Japanese)
8. Management of Personal Data
To prevent divulgence, loss or damage of personal data and ensure safety management of other personal data,
the Company implements adequate security measures while working to assure the accuracy and recentness ofdata needed to attain the Purpose of Use.
9. Contact Information
The Company responds appropriately and quickly to complaints and consultations regarding the handling of
personal information. For referrals and consultations concerning the Company's handling of personal
information or personal data, please make inquiries as follows.
Point of contact: Tokio Marine Holdings Internal Control Department
Telephone: +81-120-789-967
Business hours: 9am - 5pm, excluding Saturdays, Sundays, holidays and year-end and New Year holidays
10. Company List
The Company's Group companies and business partners mentioned in "2. Purpose of Use of Personal
Information" and in "5. Joint Use with the Company's Group Companies and Business Partners" are indicatedbelow.
(1) Group Companies: Tokio Marine Group(2) Business partners: There are no business partners to which the Company provides personal data.
Note: Personal information of employees of the Company shall not necessarily be treated in accordance with thispolicy.
Adopted on March 7, 2005
Revised on February 9, 2006
Revised on October 1, 2006
Revised on July 1, 2007
Revised on July 1, 2008
Revised on October 1, 2009
Revised on August 11, 2011179Social Responsibility
Material Issue -Governance-

Acquisition of External Certification
Tokio Marine Group has acquired external certification for information security that includes the Privacy Mark andInformation Security Management System (ISMS) certifications. These achievements recognize the initiatives
taken within the Group to protect personal information. The Group intends to make continuous improvements andto strengthen further its information security management structure.
Status of acquiring external certifications related to information security
Group Member Company
Tokio Marine & Nichido Communications

Tokio Marine & Nichido Systems
Tokio Marine & Nichido Risk Consulting
Tokio Marine & Nichido Medical Service(Health Promotion Dept.)

Certification Month andYearMarch 2006
August 2006
December 2006

Certification Acquired
ISMS

ISMS ITSMS*

June 2007

Privacy Mark

September 2007

ISMS

*Third-party certification system on operational management of IT services (ISO/IEC 20000)

180

Social Responsibility
Material Issue -Governance-

We make every effort to disclose information about Tokio Marine Group's current financial condition and futurebusiness development in a fair and understandable manner that facilitates precise and expeditious understandingfor our investors and financial analysts.

Disclosure Policy of Tokio Marine GroupWe aim to disclose meaningful information regarding Tokio Marine Group that enhances managementtransparency and fairness in connection with our corporate social responsibility.
1. Disclosure Policy
It is our policy to expeditiously disclose information in accordance with the Securities Listing Regulations
stipulated by the Tokyo Stock Exchange. We strive for timely, accurate and fair disclosure of other informationthat is relevant to our customers, shareholders and investors, representative offices and employees, as wellas Japanese society at large.
2. Disclosure Methods
Disclosure pursuant to the Tokyo Stock Exchange rules, regulations and other requirements is made throughthe Timely Disclosure network, or TDnet, as well as the press and other appropriate means. We subsequently
post disclosed information on our website. Other disclosure is made in a manner appropriate to the content of
the relevant information.
3. Disclaimer
Disclosure made based on this Disclosure Policy is intended to accurately, expeditiously and fairly inform thepublic regarding Tokio Marine Group's activities and is not intended to constitute an investment offer orsolicitation.

Adopted on November 30, 2004
Revised on July 5, 2007
Revised on July 1, 2008
Revised on September 29, 2010181

Social Responsibility
Material Issue -Governance-

Disclosure Materials
Tokio Marine Holdings and its domestic insurance business companies prepare and strive to enhance the content
of disclosure materials.
IR Library

WebsitePlease refer to the following for information disclosure concerning Tokio Marine Holdings and each insurance
business company.
Tokio Marine Holdings
Tokio Marine & Nichido Fire Insurance
Nissin Fire & Marine Insurance (in Japanese)
E. design Insurance (in Japanese)
Tokio Marine Millea SAST Insurance (in Japanese)
Tokio Marine & Nichido Life Insurance (in Japanese)

Rating Information
Please refer below for rating information for Tokio Marine Group companies.
Rating Information (in Japanese)

182

Sustainability Report 2014

Relations with Stakeholders• Relations with Customers• Relations with Shareholders and Investors• Relations with Insurance Agents• Relations with Business Partners• Relations with Employees• Relations with Local Communities and SocietySocial Responsibility
Relations with Stakeholders

Tokio Marine Group believes that building a relationship of trust through dialogues and cooperation with all
stakeholders, including customers, is important for implementing high-quality CSR management.

Tokio Marine Group values feedback from its

Tokio Marine Group works to realize sound andcustomers and carries out daily initiatives tohighly transparent corporate governance throughimprove quality in order to earn customer trust.

the promotion of information disclosure and theexchange of opinions in a timely and appropriatemanner.

Tokio Marine Group builds trustworthy partnerships

Tokio Marine Group aims to realize sustainable

and undertakes collective efforts to truly improve

development and fulfill its social responsibility

operational quality from a customer standpoint.

together with all its business partners.

Tokio Marine Group will continuously build an open

Business activities are realized with the support ofand dynamic corporate culture that enables eacheveryone in local communities. With this in mind,

and every employee to demonstrate his or her

Tokio Marine Group conducts various activities increative potential.

respective regions worldwide.
*Linked with "Local Community and Social Contribution
Activities" pages.

184Social Responsibility
Relations with Stakeholders

Tokio Marine Group establishes basic policies for

Tokio Marine Group continuously promotes

the protection of customers' interests and develops

initiatives to enhance quality from a customer

a system to thoroughly promote being customer-

standpoint in accordance with the Group's

oriented and to pursue various aspects including

Corporate Philosophy: "Through the provision of thecustomer protection.

highest quality products and services, Tokio Marine
Group aims to deliver safety and security to all its
customers."

Based on the Group's common standards related tocustomer comments, each company of Tokio
Marine Group has formulated a response policy inorder to develop a structure to utilize customer
feedback for improving products and services.

185

Social Responsibility
Relations with Stakeholders

Tokio Marine Group establishes basic policies for the protection of customers' interests and develops a system tothoroughly promote being customer-oriented and pursue various aspects including customer protection.
Additionally, we have formulated the Tokio Marine Group Policies for Managing Transactions involving conflict ofinterest and, through compliance with these policies by directors, officers and employees, work to managetransactions involving conflict of interest to ensure that clients' interests are not unduly harmed.

186

Social Responsibility
Relations with Stakeholders

Tokio Marine Group's Approach to Quality Improvement
Tokio Marine Group has earned high regard from its customers by providing products and services that are aheadof the times in accordance with the Group's Corporate Philosophy: "Through the provision of the highest quality
products and services, Tokio Marine Group aims to deliver safety and security to all its customers." From a
medium- to long-term viewpoint, it is conceivable that social and economic changes such as the declining birthrate
and aging population and global warming inside and outside Japan could give rise to new risks. In response to thediversifying needs of both individual and corporate customers in connection with such changes, Tokio Marine
Group will combine the capabilities of all Group companies and will do its best to provide new products andservices that anticipate the changing times and extend beyond the framework of conventional insurance products
and services in areas such as the financial, medical and consulting fields.

Anshin ("Reassuring") Quality and Business Renovation Project
Tokio Marine & Nichido defines Anshin Quality as specific quality standards that are indispensable for the products
and services the company provides to customers and is promoting an array of initiatives to realize this.
Specifically, we are promoting the Business Renovation Project throughout the Company to integrate theimprovement of the quality of products and services with enhancement of the comfort of the business processes inwhich we provide those products and services to customers.
This project is aimed at changing the way our employees and agents do business in all processes from the signingof contracts to payment of claims to make those processes more comfortable for customers.
In line with this objective, we are creating a framework that facilitates customer-friendly processes by making
drastic revisions to provide simple and easy-to-understand products to customers, easy-to-operate systems foragents and quick administrative procedures in response to customers' needs. At the same time, we are steadilyreforming business processes by initiating such arrangements as the cashless payment of premiums and early
notices of renewal.
Going forward, we will work to provide a more comfortable experience for customers by changing to a new
business model that utilizes tablet devices and smartphones to achieve growth by securing stable product quality
and improving quality.

187

Social Responsibility
Relations with Stakeholders

Image of quality improvement that Tokio Marine & Nichido is aiming for188

Social Responsibility
Relations with Stakeholders

Examples of Initiatives with Next-Generation ModelIn April 2012, Tokio Marine & Nichido adopted a next-generation model using tablet computers and other devices
as part of its efforts to enhance comfort and convenience for customers. For Super Insurance, auto insurance, fire
insurance, personal injury insurance and life insurance―our main products for individual customers―weintroduced the paperless Raku Raku Tetsuzuki (Quick and Easy Online Procedures), which allows customers torequest a premium estimate, view product descriptions and apply for insurance on their tablet computers and otherdevices. These procedures enable us to provide easy-to-understand product descriptions with videos andelectronic pamphlets. We have also introduced "Your Enrollment at a Glance," which enables customers to visuallycheck their family's insurance enrollment status on their tablet computers and other electronic devices.
This next-generation model won the top IT Overall Award at the 31st Information Technology Award 2013
sponsored by the Japan Institute of Information Technology. The IT Overall Award is presented in recognition of
initiatives that will serve as models for other companies and institutions under present circumstances as well as in
the future, and to date numerous well-known companies have received this award. In the future as well, Tokio
Marine & Nichido will strive to further enhance comfort and convenience for customers through "next-generation
models."Screen image of Raku Raku Tetsuzuki contract procedures

Ensuring Customers Have a Clear Understanding of Insurance Products
Tokio Marine & Nichido is pursuing the concept of "easy-to-understand" based on customer feedback, including
opinions. Accordingly, the company devised rules for creating forms that make customers feel at ease in order tomake significant improvements to forms that customers can understand (fill out) without explanation. Forms thathave been created from March 2007 onwards are based on these rules.

189

Social Responsibility
Relations with Stakeholders

Providing Information That Enables Customers to Make Claims without Any
Omissions
To ensure that customers request insurance claims payments and insurance benefits without any omissions, Tokio
Marine & Nichido Life provides information to customers regarding insurance claims payments and insurance
benefits when they enter into an insurance contract during the contract validity period and when requesting
insurance claims payments and insurance benefits. Additionally, through such means as our website and TV
commercials, we provide information that advises customers to contact Tokio Marine & Nichido Life if they haveany uncertainties about receiving insurance claims payments and insurance benefits.

Guidebook on receiving insurance claims payments

Anshin Support Bookand insurance benefits (when enrolling)(during the contract validity period)

Raising the Quality of Call Centers
Tokio Marine Group's Call Center Departments implement a variety of
initiatives for the purpose of raising the quality of customer responses as
the sum of the Group's call centers. One such initiative is the "telephone
response contest" encompassing all call centers. Under the auspices of apanel of professional external judges and through a competition, thiscontest introduces each call center's approach to customer responses,
enables participants to learn new skills and promotes brainstorming.
These activities for improving customer response quality are yielding noteworthy results. As one example, in the
J.D. Power Asia Pacific "2014 Japan Call Center Satisfaction Survey," Tokio Marine & Nichido placed in the top
three companies in the non-life insurance category and Tokio Marine & Nichido Life ranked in the top three in life
insurance.
Looking ahead, we will work to provide security and safety by striving to make caring responses in close contact
with our customers at all Group call centers.

190

Social Responsibility
Relations with Stakeholders

Providing Anshin Quality of Claims Services to Customers
Tokio Marine & Nichido designates specific quality standards that are indispensable for products and services
provided to customers in terms of "Anshin Quality," and the company and agents have been making concerted
efforts to thoroughly promote initiatives toward the realization of Anshin Quality. When we receive accident notices,
we utilize a system that verifies whether such an accident is covered under any other contracts that will allow
payment for that accident, thereby providing claimants with information about the payment of claims. Specifically,in terms of auto insurance, we have introduced a system that has various criteria according to which we cannot
close the file until after we have paid all incidental claims without any omission. By means of this system andvarious types of training, we are now confident in making appropriate payment of claims to customers.
- Information regarding details of coverage and a list of possible claims payable are sent to customers uponreceipt of the notification of an accident, and personnel in charge provide information on the amount of claims
payable in an easy-to-understand manner.
- When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner while also
sending a statement of claims payable that not only verifies the amount but also provides a detailed
breakdown.
- When insurance claims cannot be paid, we inform customers of the reason both verbally and in written form inan easy-to-understand manner. Additionally, inquiries and claims from customers are accepted via an exclusive
toll-free telephone line. Assistance from external specialists such as lawyers is also available via the Reexamination Request System.**Re-examination Request System (Tokio Marine & Nichido)
In cases where customers do not agree with the decision made by the claims service bases that are
involved with the payment of insurance claims, the Re-examination Request System can be used uponrequest by customers (including policyholders and insured persons). Under the Re-examination Request
System, the Claims Service Re-Examination Committee, which is a closed-door committee comprised ofexternal specialists (doctors and lawyers), re-examines the decision made by the claims service baseresponsible for the case using re-examination request documents and materials submitted by relevant
parties. The results are subsequently reported to customers who requested the re-examination in written
form.
Tokio Marine & Nichido: Re-examination Request System (in Japanese)
Tokio Marine & Nichido: Re-examination results by the Claims Service Re-Examination Committee (inJapanese)191Social Responsibility
Relations with Stakeholders

Resolution Capabilities of Team Experts
The true value of an insurance company is put to the test when a customer is involved in an accident. We consider
it our mission to provide the high quality claims services in such an eventuality. In auto insurance, this requires that
our highly specialized and experienced staff members resolve claims using a team approach aimed at a smooth
resolution.
At Tokio Marine & Nichido, our experienced claims service staff of approximately 8,300 people put together optimalteams with our network of highly specialized experts including approximately 1,500 adjusters, approximately 470
lawyers and approximately 100 consulting physicians throughout Japan to provide the resolution capabilities ofTeam Experts. This allows us to protect our customers in the event of an accident. In addition to our reliable andextensive network of 242 service bases nationwide, we satisfy 92.4% of customers who use their insurance by
exercising our sophisticated negotiating power backed by our industry dominance with more than around 2.62
million accident settlements per year.

Shared Value for Caring for Customers as Our First Priority
At Tokio Marine & Nichido, although it is not tangible, we believe that giving careful consideration to customers firstand foremost is a component of product quality of claims services. To this end, a booklet entitled Kokorokara("From Our Hearts") is distributed to all members engaged in claims services, including new employees who join
the company each year. The booklet summarizes the values on which we place importance, including the sharedideas of all members involved with claims services for customers, working in harmony with colleagues and in
pursuit of expertise. We hope to continuously hand down our purpose, pride and sincerity in claims services from acustomer standpoint as part of our DNA.

Kokorokara booklet cover page and inside text
- "We want to make our field of specialization the cultivation of our human values. There is no end to the cultivationof human values."- "Face to face with a person who needs your help, as a fellow human being, what does your heart tell you?
Everything starts from here. I want to help because a person needs my help. This strength of emotion is ourraison d'etre."
My Relations with CSR: Providing Insurance Claims Services by Caring for Customers

192

Social Responsibility
Relations with Stakeholders

Further Enhancing Customer Reassurance
We are making efforts to eliminate customer anxiety through such means as Tokio Marine & Nichido Medical
Service's free medical advice service, highly specialized services provided by each Group company and accurate
advice offered by affiliated lawyers, doctors and other experts.
Challenging Social Issues -Providing Value through Our Core Businesses- HealthClaims Service System in Japan (As of July 2014)

Number of service bases

Tokio Marine & Nichido

Nisshin Fire

242

90

Claims service staff andApprox. 9,800

adjusters(As of July 2013)

Lawyers

Approx. 470

Approx. 56

Consultant doctors

Approx. 100

Approx. 14

Tax accountants/Accountants

Approx. 62-

Approx. 2.62 million

Approx. 0.2 million

Approx. 1,200

Number of automobile
accident settlements(Annual)193

Social Responsibility
Relations with Stakeholders

Critical opinions and demands from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group's common standards related to customer feedback, each company of Tokio
Marine Group has formulated a response policy in order to develop a structure to utilize customer opinions for
improving products and services.

Customer Feedback Response Policy
Critical opinions and demands from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group's common standards related to customer feedback, each company of Tokio
Marine Group has formulated a response policy in order to develop a structure to utilize customer opinions for
improving products and services.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its corporate activities
with customer trust as the basis of all of its business activities.
Basic Policy(1)We will proactively accept and appreciate customer feedback.
(2)We will undertake company-wide initiatives to take full responsibility for addressing customer feedback.
(3)We will utilize customer feedback to enhance the quality of our operations, including products andservices.
(4)We will deliver greater "safety and security" based on customer feedback.

Structure to Make Improvements Based on Customer Feedback
Customer surveys and feedback received directly from customers by
employees and agents lead to improvements in products and services. For
example, Tokio Marine & Nichido, Nisshin Fire and Tokio Marine & Nichido
Life enter such feedback into a unified management system that is set upon their respective intranets in order to analyze it. This feedback is thenutilized to improve products and services. Additionally, Tokio Marine &Nichido conducts regular meetings with consumer advisors in order toreceive advice from the perspective of consumers. In these ways, suchactivities are helping to enhance the ease of understanding of the details of
documents.

194

Social Responsibility
Relations with Stakeholders

Initiatives in Compliance with ISO 10002
As a means of standardizing the response to customer feedback companywide, Tokio Marine & Nichido and Tokio
Marine & Nichido Life review operation systems in conformity with ISO 10002, the international standard for
management of the complaints handling process. Additionally, these two companies were the first in the domestic
financial industry to verify compliance with the ISO 10002 standard in June 2007 and subsequently made anexternal announcement in July. From this position, we will continuously strive to enhance the quality of operationsin terms of products and services and other relevant aspects based on customer feedback. Nisshin Fire also madea self-declaration of compliance with the ISO 10002 standard in July 2008.

Listening to Customer Feedback
Each Tokio Marine Group company actively listens to customer feedback through various means such as
customer surveys, telephone calls from customers, company websites and information gathering via agents andpersonnel in charge of sales. From the perspective of enhancing the transparency of initiatives regarding customer
feedback, the number of feedback comments received, details of claims and examples of developing andimproving products and services carried out based on such feedback are made public via company websites ingreater detail.
Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance and Super
Insurance. The aim is to confirm whether the company is providing easy-to-understand explanations of details ofcoverage, premiums payments, rider services and important terms.
Tokio Marine & Nichido asks for cooperation in surveys after paying insurance claims to customers in order toobtain a wide range of opinions regarding responses to accidents. The company constantly makes efforts toimprove quality based on this customer feedback.
Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices regarding
contract details, insurance policies and other relevant documents that are sent to all policyholders once a year.
Nisshin Fire is obtaining evaluations on the level of satisfaction toward the company or agents from 3,000
customers who are randomly selected from among auto insurance policyholders. In fiscal 2013, 733 customers
responded and opinions received are being utilized to enhance the quality of products and customer response.
Additionally, initiatives are being undertaken whenever necessary at the time of contract or payment of insurance
claims by directly asking customers about their evaluation of the company and agents in terms of customer
response. Surveys at the time of contract signing are being conducted via the Internet while surveys during claims
payment are conducted by mail. A total of approximately 27,000 customers responded to the survey in fiscal 2013.

195

Social Responsibility
Relations with Stakeholders

Structure for Listening to Customer Feedback
Tokio Marine & Nichido

196

Social Responsibility
Relations with Stakeholders

Tokio Maine & Nichido Life197

Social Responsibility
Relations with Stakeholders

Fiscal 2013 Number of Customer Feedback Comments
Tokio Marine & Nichido
Number of Comments
Customer Feedback
Categories

Representative Examples

Apr.-

Jul.-

Oct.-

Jan.-

Fiscal

Jun.

Sep.

Dec.

Mar.

2013

2013

2013

2013

2014

Total

Products and services
Policy and

Policy and pamphlet details

623

466

582

594

2,265

pamphlet relateddifficult to understandProducts andRequests for improving

2,001

1,863

2,267

2,504

8,635

services related

products and services,

2,624

2,329

2,849

3,098

10,900

1,156

1,342

1,147

1,028

4,673

459

426

357

382

1,624

1,615

1,768

1,504

1,410

6,297

Errors in listed policy details

565

431

477

410

1,883

Delay in sending of policy

141

97

134

80

452

1,453

1,393

1,239

1,357

5,442

373

347

422

334

1,476

2,532

2,268

2,272

2,181

9,253

1,081

955

882

968

3,886

257

77

184

84

602

OthersSubtotal: Products and services
Enrollment: Contract procedures
Contract renewal

Delays in sending renewal

procedures

information, Others

Explanation ofInsufficient explanation ofcontract details

contract details, Others

Subtotal
Enrollment: Contract management
Dissatisfied Policy
deficiencies
Non-arrival ofpolicyModification

Delay in modification

procedures

procedures, Others

Account transfers Unable to make accounttransfers, Others
Subtotal
Enrollment: Response and etiquette
Response andTelephone response andetiquette

visitation etiquette

Enrollment: Others
Matters concerning enrollment notcorresponding to the above

198

Subtotal: Enrollment total

5,485

5,068

4,842

4,643 20,038

3,881

3,812

4,023

3,875 15,591

990

970

971

1,118

4,049

695

1,003

1,009

980

3,687

5,566

5,785

6,003

5,973 23,327

1,095

1,182

1,178

1,124

4,579

16

40

48

38

142

6,677

7,007

7,229

Matters concerning personal information

84

73

84

75

316

Others

108

103

103

136

450

Insurance claims payments: Insurance claims payments
Contacting andDelay in being contacted by staff,

responses

insufficient explanation of procedures

Payment amountInsufficient explanation about
insurance claims payments

Advisability ofAdvisability of payment

payment
Subtotal
Dissatisfied Insurance claims payment: Response and etiquette
Response andTelephone response and visitation

etiquette

etiquette

Insurance claims payments: Others
Matters concerning payment not corresponding to theabove
Subtotal: Total for insurance claims payments

Dissatisfied Total

7,135 28,048

14,978 14,580 15,107 15,087 59,752

Requests

1,127

1,034

1,025

955

4,141

Recommendations

1,712

1,462

1,541

1,342

6,057

Total

17,817 17,076 17,673 17,384 69,950

199

Social Responsibility
Relations with Stakeholders

Tokio Marine & Nichido Life (List of Points of Dissatisfaction Only)
Number of
Item

Principal Details of Feedbacks

Comments

Percent ofReceived

Total(Comments)
New contract

Dissatisfied with explanations and with presentments on

relatedinsurance policy at time of enrollment, others

Receipt related

Dissatisfied with insurance premium payment methods and

4,014

21.3

2,304

12.2

5,361

28.5

1,555

8.3

5,605

29.8

18,839100.0

modification procedures, others
Protection related

Dissatisfied with contract details modifications, policyholder
loans, cancellation procedures, others

Insurance claims

Dissatisfied with insurance claims and benefits and payment

and benefits related procedures for maturity proceeds, others
Others

Dissatisfied with after-service, etiquette and telephone
response, others
Total

Customer Satisfaction (Fiscal 2013)
Tokio Marine & Nichido
Overall Level of Satisfaction regarding Products

Overall Level of Satisfaction regarding Contract

and Services

Procedures

200

Social Responsibility
Relations with Stakeholders

Results of Auto Insurance Survey: Level of Satisfaction regarding Overall Claims Services

Tokio Marine & Nichido Life
To what extent are you satisfied by the enrollment of life insurance of Tokio Marine & Nichido Life?

The survey enclosed with the "Notice regarding Contract Details" to which 29,395 people responded by the end of
September 2013 was analyzed.

Status of customer feedback for respective Group company websites
Tokio Marine & Nichido: Overview of customer feedback (in Japanese)
Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)
Nisshin Fire: Response to customer complaints (in Japanese)201

Social Responsibility
Relations with Stakeholders

Main Examples of Items That Have Been Developed and Improved Based on
Customer Feedback (Fiscal 2013)
Tokio Marine & Nichido<Customer Feedback>Insurance premiums for 24-month, 36-month or 60-month policies are not listed on the Notification of Expiration on
auto liability insurance for motorized bicycles. This is confusing and makes it appear that a contract can beconcluded only for the coverage period shown on the notice.
<Response>
We have added listings of premiums for 12-month and 48-month policies and now provide information for all
selectable premiums.

Tokio Marine & Nichido Life
<Customer Feedback>I wish to enroll in Medical Kit R. I'd like to be able to enroll even with a chronic illness.
<Response>
In February 2014, we launched sales of Medical Kit Love R, a product with less-stringent underwriting standards
than for Medical Kit R. Medical Kit Love R offers the features shown below.
⋅ Medical Kit Love R is a product offering easy enrollment even for people with worries about their health condition.
⋅ In the same manner as for Medical Kit R, Medical Kit Love R refunds the entire amount of premiums paid if no
hospitalization benefits are received up to a certain age. Even when hospitalization benefits are received,
Medical Kit Love R refunds the excess of premiums paid until a prescribed age over benefits received for
hospitalization in the form of a health refund benefit. Additionally, the coverage continues throughout the life of
the insured for the same insurance premium paid at the time of enrollment.

Status of customer feedback for respective Group company websites
Tokio Marine & Nichido: Development and improvement examples based on customer feedback (inJapanese)
Tokio Marine & Nichido Life: Main items that have been developed and improved based on customer
feedback (in Japanese)
Nisshin Fire: Examples of improvements that have been carried out based on customer feedback (inJapanese)202

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Tokio Marine Holdings aims to be a company that earns the trust of shareholders and investors and realizes soundand highly transparent corporate governance by undertaking the disclosure of information and the exchange of
opinions in a timely and appropriate manner.

Enhancing Returns to Shareholders
Tokio Marine Holdings strives to enhance returns to shareholders through the payment of dividends andacquisition of treasury stocks, while also securing the collateral strength needed for sound business management.
Regarding dividends, we are maintaining stable dividends with a target payout ratio of 40% - 50% of averageadjusted earnings, excluding embedded value (EV). In view of our solid profits, in fiscal 2013 Tokio Marine
Holdings paid total annual cash dividends per share of 70 yen, an increase of 15 yen from the previous fiscal year.
Additionally, acquisition of treasury stocks will be implemented flexibly by taking into account the market
environment, capital status and business opportunities in a comprehensive manner.
Returns to Shareholders

Information Disclosure and Investor Relations
Tokio Marine Group is striving to enhance disclosure that is fair and easy to understand so that each stakeholder
can quickly and accurately understand the current status of Tokio Marine Group and future business development.
Information Disclosure (Disclosure Policy of Tokio Marine Group)203

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Proactive IR Activities
Tokio Marine Holdings carries out continuous dialogue (investor relations)with shareholders, investors and securities analysts, with the president andother executives playing central roles.
In fiscal 2013, besides convening two IR briefings for institutional investors,
Tokio Marine Holdings held over 500 meetings during the year withdomestic and overseas analysts and institutional investors that included
visiting and meeting with overseas investors. Additionally, briefings were
held for individual investors in various cities of Japan beginning with Tokyo,

Briefing for individual investors

Osaka and Nagoya.
Opinions and suggestions received via various types of briefing sessions, one-on-one meetings and other means
are indispensable for realizing sound and highly transparent corporate governance. We truly value investors'
opinions and will continue to work to reflect such feedback in future management.

Held a briefing for individual investors by President Nagano on
Briefings for individual investors

the theme of Tokio Marine Group's corporate strategy. Also
held briefings for individual investors by the IR officer as
needed, mainly at securities companies.
Held an IR conference in May 2013 on the fiscal 2013 business

Briefings for analysts and institutional
investors

plan. Also held an interim IR conference on the progress of the
fiscal 2013 business plan based on this plan in November 2013.
In addition, IR division representatives held quarterly results
conference calls for analysts and institutional investors.
Held individual meetings for overseas institutional investors andBriefings for overseas investors

analysts by the president and IR officer in the United States,
Europe and Asia, and explained the Group's business results,business plan, business environment and other conditions.
Post information of financial results and disclosure materials
besides financial results on the Company website in an

Posting IR materials on website

appropriate and timely manner, as well as annual securities
reports, IR briefing videos and explanations of preliminary
reports regarding the monthly business results of principal
subsidiaries.

Additionally, we proactively disclose information on our website with regard to financial results, Group structure,
management strategies and CSR activities. Through our website, we are striving to promote "visible IR" thatfamiliarizes people with the Group and gives them a sense of trust. In recognition of these initiatives, theCompany's website was selected as number one in the insurance industry for the fifth consecutive year on Gomez
Consulting's "Investor Relations Site Ranking."

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Tokio Marine Group endeavors to build partnerships

In order to meet customer expectations and earn

based on trust and improve the business quality

their trust so that customers are able to consult us

through smooth communication with agents.

about insurance with confidence, each Tokio Marine
Group company develops various measures,
including educational programs and training
systems for agents.

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To provide "safety and security" that truly is based on customers' points of view, the Company endeavors to build
partnerships based on trust and mutually improve the business quality through smooth communication with agents.

The Role of Agents in Tokio Marine GroupIn auto insurance and life insurance, for example, the role of agents in Tokio Marine Group is to protect customers
from risks by providing various kinds of insurance products and services as intermediaries between customers andthe insurance company. Agents are carrying out a broad range of consulting activities such as introducing optimal
insurance tailored to the needs of each customer and quickly supporting customers to provide security forcustomers in the event of disasters or accidents.
For agents to be indispensable persons truly relied upon by customers, each Tokio Marine Group company has
been proceeding with initiatives directed toward its agents such as various kinds of training, the construction ofadministrative systems and management support.

Working Together with Agents on Initiatives to Improve the Quality ofOperations
Tokio Marine & Nichido defines Anshin ("Reassuring") Quality as the basic standard that is indispensable in terms
of products and services provided to customers and works together with agents to improve quality. In addition, withregard to an agent commission system, we conduct assessments using various factors that include quality items,
growth items (scale, revenue increase rate, claims ratio) and partnership items (including consulting capability,
quality of agent management and claims service response capability). By doing so, we have established a systemthat supports agents that are achieving growth by being selected by customers in terms of quality. Going forward,
we will promote reforms toward a new business model utilizing tablet computers and smartphones to realize aneven more comfortable experience for customers. In this respect, insurance companies and agents will work handin-hand to deliver quality to all customers and strive to expand customer support.
Nisshin Fire has also established its Customer Standards for agent operations such as procedures for binding
insurance contracts and an explanation of products and actions to be taken when an accident occurs, as well asproceeding with initiatives so that all its agents across Japan may provide customers with uniform and a high levelof services. Additionally, although agents' commissions were conventionally determined by considering the level ofcontribution and other relevant factors in addition to the size of premiums written, Nisshin Fire drastically changed
the structure, whereby the company will conduct an evaluation of the level of achievement of operations as anagent in terms of providing services and support for customers to decide agents' commissions. In this respect, thecompany has shifted the concepts from scale to function and from quantity to quality, thereby adopting an agent
commission system based on the customer's perspective that is aimed at raising the quality of insurance sales.

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Sharing Information with Agents
Tokio Marine & Nichido is developing the agent's ICT system TNet* in orderto readily provide functions that are related to insurance administrative
procedures as well as product information and sales tools that arenecessary for agents as they respond to customers. In April 2012, TNet,
which previously could only be accessed from the personal computers ofagent offices, was given multi-device compatibility. As a result, it is now
accessible from tablet computers and other devices, allowing agents to
conduct business anywhere, at any time. Additionally, as a means ofenhancing the quality of customer response, we mutually share the records TNet top screenof responses between customers and agents and between customers andcustomer centers. We will continuously endeavor to enhancecommunication between agents and Tokio Marine & Nichido throughsuccessive advancement of TNet to provide services that will further
achieve customer satisfaction.
*TNet is an online agent system provided by Tokio Marine & Nichido with the intent of
supporting agents in enhancing the quality of insurance business operations andincreasing operational efficiency.

Business Administration Management Support for Agents
Tokio Marine & Nichido is introducing TNet-WITH as a business administration management support tool in view ofthe difficult circumstances faced by agency managers in comprehending business administration processes andthe degree of execution of various measures along with growth in size and organizational development of agents.
TNet-WITH enables qualitative conditions to be shared within agencies, within the company and between agentsand the company, and functions as a tool for enabling the entire Tokio Marine Group to provide unified support forsolving management issues faced by agents. By centralizing agent management support measures into the TNet
agent support system and utilizing TNet-WITH, we seek to further enhance communication within agents andwithin the company and between agents and company employees and improve the quality of agents' operations
and customer services.

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Relations with Stakeholders

In order to meet customer expectations and earn their trust so that customers are able to consult us about
insurance with peace of mind, we support the development of professional human resources through aqualifications system and training programs.

Qualification Systems for Salespersonship
Tokio Marine & Nichido stipulates the condition that "agency owners must see to it that their salespersons finish a
training course designated by the company" from the standpoint of realizing insurance sales activities that fulfill thestandard of Anshin ("Reassuring") Quality. In addition to general tests for salespersons of property and casualty
insurance (basic units/product units) operated by The General Insurance Association of Japan, the company has
been making efforts to improve the quality of sales activities by having salespersons obtain qualifications andcomplete training as designated for individual products. To provide a foundation for supporting these systems, weare also building a New Salesperson Management System (BOSS) to manage sales qualifications, training records
and other relevant matters according to each salesperson, and are promoting various measures to enhance thequality of salespersons such as by utilizing a system whereby salespersons who have not acquired designatedsales qualifications are unable to handle contracts.

Provision of Training Programs for Agents
Tokio Marine & Nichido Academy
In order to train agents and salespersons capable of satisfying therequirements of the standard of Anshin ("Reassuring") Quality, Tokio
Marine & Nichido conducts the Tokio Marine & Nichido Academy* training
program covering a broad range of business knowledge such as productdetails, sales techniques, claim services and compliance. With regard to
product details, in particular, this program has achieved a high level of
educational efficiency by using moving visual images such as animationand videos that enable agents and salespersons to picture actual business

Screen shot of Tokio Marine &scenes, as well as case studies and tests to check on what has been

Nichido Academy

learned.
*This program is available via TNet.

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Comments from Agents Who Utilized Tokio Marine & Nichido Academy"Text and narrations using moving visual images in the Tokio Marine & Nichido Academy training
program were practical, very easy to understand and useful.""The content produced for the Tokio Marine & Nichido Academy training program consists of various
items such as animation and illustrations, which were easy to understand for beginners as well.
Practical examples using moving visual images are very useful for daily communication with
policyholders. We hope to continue using this content on a regular basis."

Tokio Marine & Nichido Life Training College
Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life
Training College training program for life insurance agencies who aim todevelop professional insurance salespersons. In this program, for roughly
six months agency salespersons and life insurance promoters take part
together in group training and Web-based training, in which the mostadvanced training program has been adopted, while also carrying out
practical activities on the front lines of business. These practical activities
provide the latest programs for supporting the sales activities ofAntore Hiroba website

participants, such as the adoption of Antore Hiroba, a website where
agencies can exchange information with each other. Also, the programs
give salespersons opportunities to continue helping each other to improvetheir skills after the completion of their training, including follow-up training
at branch offices.

Agent Trainee System
Tokio Marine & Nichido and Nisshin Fire have established trainee systems for the development of their exclusive
professional agents. As of the end of March 2014, 967 persons participated in the system of Tokio Marine &Nichido, obtaining highly professional knowledge and skills in areas such as insurance products and sales
techniques over a maximum period of 38 months. In addition to this group training across all outlets, practicaleducation is conducted through training by advisors in the workplace and on-the-job (OJT) training as a means of
nurturing excellent insurance planners.
Nisshin Fire also has established the Risk Advisor Employee System for acquiring various knowledge and practicalwork experience that are necessary for selling insurance while being engaged in soliciting contracts and related
work for a certain period.
Tokio Marine & Nichido: Insurance Planner System (in Japanese)209

Social Responsibility
Relations with Stakeholders

Tokio Marine & Nichido Group formulated the Principle of Transactions, which outlines the items that should be
followed in terms of conducting transactions. In doing so, the Group and business partners fulfill their social
responsibilities while also mutually achieving sustainable development.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims to realize
sustainable development with business partners (purchasers and consignees) and to fulfill its social
responsibilities.
1. Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country and area when
conducting transactions. We make every effort to reject relationships with anti-social forces and any undue claims
from them.
2. Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based on comprehensive
consideration of compliance with laws, regulations and social norms, business conditions, reliability, environmental
activities, quality and prices of products, services and certainty of delivery period, among others.
3. Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of informationacquired through business partners.
4. Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on the environment(purchase of green products) and works in cooperation with business partners to promote the creation of arecycling-oriented society.
5. Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust through frequent
communication with domestic and overseas business partners and mutually gaining a deeper understanding.

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Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management in order toprotect customers, enhance convenience and ensure the soundness and appropriateness of its operations in theevent of outsourcing a portion or all of its operations.
Based on this policy, Tokio Marine & Nichido selects its contractors according to the standard for selecting
outsourcing contractors and information security management system standard. At the same time, each year thecompany conducts investigations of the actual status of outsourcing contractors based on the regulations related tooutsourcing contractor management, which stipulates the management system for outsourcing contractors.

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We aim to enhance employees' work satisfaction

Tokio Marine Group considers its employees to bealong with efforts to "continuously build an open andits most valuable assets. With this in mind, Tokio

dynamic corporate culture that enables each andMarine Group is creating "a corporate culture thatevery employee to demonstrate his or her creative

encourages self-cultivation and the development ofpotential" through a transparent and fair personnel

human resources" through comprehensive

system.

employee training centered on on-the-job training(OJT) and ongoing support for self-development.

Tokio Marine Group promotes diversity throughout

In response to changes in environments faced by

the Group by progressively moving forward infamilies and local communities, Tokio Marine Group

promoting the employment of persons withhas been working to achieve harmony between

disabilities, encouraging female employees to takework and life from the perspective of creating a

active roles and creating a workplace in which older

corporate culture in which employees respect each

employees with a wealth of knowledge andother's diverse values.

experience can take active roles.

Each Tokio Marine Group company has been

Tokio Marine Group works to enhance

making efforts to create an environment in which

communication with employees through various

employees can work with enthusiasm by providing

initiatives such as direct dialogue between

both physical and mental health care for its

employees and executives or building sound labor-

employees.

management relations.

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Tokio Marine Group aims to enhance employee motivation by promoting a transparent and fair personnel system.
The Group also endeavors to realize a corporate culture in which all employees respect human rights throughvarious initiatives such as human rights training.

Fair and Honest Personnel Affairs
Tokio Marine Group respects human rights and accepts diversity of nationality, gender, age and other attributes
based on the Tokio Marine Group Corporate Philosophy to "continuously build an open and dynamic corporate
culture that enables each and every employee to demonstrate his or her creative potential." Moreover, Tokio
Marine Group maintains a transparent and fair personnel system and fully implements a performance-based pay
system in an effort to enhance employees' job satisfaction and motivation in order to increase productivity andcorporate value through response to changes in the environment and appropriate management of personnel andlabor risks.
CSR Performance Data (Number of employees, basic employee data, etc.)

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Tokio Marine Group considers its employees to be its most valuable assets as the Group works toward achieving
sustainable growth as a corporate group selected by customers for its quality. With this in mind, Tokio Marine
Group has been undertaking efforts to become a group truly trusted and supported by customers by creating "acorporate culture that encourages self-cultivation and the development of human resources." This is accomplishedthrough comprehensive employee training centered on on-the-job training (OJT) and ongoing support for selfdevelopment.

Development of Human Resources as Professionals
We are working to leverage the "Human Ability"* of employees, which is a very important quality in providing value
to customers when selling intangible products such as insurance products and services.
*Three elements that make up "Human Ability": abilities as professionals, energies and to always think and act byconsidering the other party's standpoint

1. Abilities as professionals
2. Energies
3. Always think and act by considering the other party's standpoint214

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Each Tokio Marine Group company is building skill development programs and personnel systems appropriate forthe characteristics of their respective offices.
Tokio Marine & Nichido has implemented measures to develop its human resources with the aim of nurturing aculture in which every employee "continuously takes up the challenge of innovation from a customer's perspective"and "is aware of problems from the viewpoint of customers and identifies and solves these problems throughflexible thinking and a broad vision as an insurance professional." Specifically, employees participate in interviews
between supervisors and their subordinates that are held four times a year. These interviews feature dialogue aswell as feedback in the form of personnel performance reviews to develop each employee's competencies (inbehavior and thinking). At the interviews, employees share their career visions and personal strengths andweaknesses with supervisors. On the basis of assigning roles that utilize each person's strengths, career planning
is undertaken in combination with OJT, off-the-job training (Off-JT) and self-development efforts.
In addition to a wide range of correspondence-based training activities, including Rank-Specific Training, Optional
Training, Specialization Training and e-Learning services, the company actively sends young employees to shortterm overseas training programs and to business schools and law schools in Japan and abroad, universities in non-English-speaking countries and other institutions to develop personnel who possess a broad perspective,
international sensibilities and a high degree of specialized knowledge. Tokio Marine & Nichido also works toenhance the career development of employees of Group member companies overseas through efforts includinggroup training in their own countries and in Japan.

Human Resources Development Cycle (Tokio Marine & Nichido)215

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Job Request System
Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize their own career
vision. The company has introduced the Job Request System to support employees in building their careers and tohelp strengthen the independence of employees based on choice and self-responsibility. Ordinary companies
order staff reassignments, but this system allows employees themselves to apply for jobs that they want to try inorder to achieve their career visions. It is therefore a key personnel system for maintaining and expanding theenergy of employees. In particular, locally based employees in jobs not subject to relocation can take on thechallenge of a new job in a different location, or continue working after changing localities due to reasons such as
marriage or a spouse's relocation, by applying through the Job Request System (U-turn and I-turn transfers*). In
addition to the Job Request System, the company offers employees the opportunity to declare their wishes
regarding job transfers and their future career visions from the perspective of putting the right people in the rightjobs based on their career visions and transfer wishes.
*U-turn and I-turn Transfers
A transfer in which locally based employees in jobs not subject to relocation
can be relocated temporarily to take on the challenge of utilizing their
U-turn transfers

aptitudes in jobs not available in their own localities on the condition thatthey must return to their original localities after the temporary relocation.
This provides employees an opportunity to take on the challenge of newjobs outside the traditional framework.
A transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a

I-turn transfers

spouse's relocation. Allowing employees to relocate while maintaining theirposition in the company at the same level of compensation is also
considered.

Note: Not all employee relocation requests are approved.
CSR Performance Data (Job Request System)216

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Promotion of Global Human Resources Strategy
Amid the growing importance of overseas business, Tokio Marine Group considers it essential to implement a
global human resources strategy to build a human resources base that supports development into a Japan-based
global insurance group. This strategy entails hiring and developing diverse human resources at Group companies
around the world regardless of nationality, age or gender.
In July 2010, Tokio Marine Holdings established the Global Human Resources Group as a specialized unit to planand implement a global human resources strategy.
The Company regularly holds the Global Human Resources Meeting by gathering the human resources
department managers of major Group companies to discuss measures to strengthen cooperation among humanresources departments of Group companies and human resources development common to the Group, personnel
strategies and other matters. The Tokio Marine HR Policy, the foundation for personnel policies of the overseas
insurance business, was formulated in 2011 based on discussions at this meeting.
The Company will continue to develop concrete measures such as global human resources training and rotation
while actively incorporating the opinions and requests of Group companies around the world.

Developing Global Human Resources
Since fiscal 2012, Tokio Marine Group has been implementing a global
human resources strategy that revolves around the following three points inorder to build a human resources base that supports development into a
global insurance group.
(1) Expand the base of the global talent pool
(2) Develop Global Leaders(3) Share the Group's Corporate Philosophy
Based on this strategy, Tokio Marine & Nichido began sending third-year
employees throughout Japan to short-term overseas training programs,
aiming to expand the base of the global talent pool for the Group's
globalization. The Group also has programs to develop Global Leaders byproviding the Senior Global Leadership Development Program, in which
senior leaders selected from Group companies in Japan and overseas canlearn and strengthen their global leadership skills.

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Global Training
In 2012, Tokio Marine Group launched the Senior Global Leadership Development Program (SGL), a training
program for overseas local employee managers aimed at nurturing various human resources in respective
countries worldwide regardless of nationality, age or gender. Similarly, in 2013 Tokio Marine Group inaugurated
the Middle Global Leadership Development Program (MGL) targeting local overseas future leaders.
For the SGL program, top executives gather from respective countries around the world to participate in programs
that are conducted over a five-month period, including group training held on three occasions. Through the SGL,
participants aim to achieve the following two objectives necessary for Global Leaders:(1) Gain a deep understanding of and practice Tokio Marine Group's Corporate Philosophy, values and vision(2) Build the mindset and skills of Global LeadersParticipants are divided into teams to work on action learning. At the first group training in 2013, participants visited
the Tohoku disaster area and engaged in discussions with agents and employees who were involved in
responding to the Great East Japan Earthquake to deepen their understanding of Tokio Marine Group's Corporate
Philosophy, values and vision of being a Good Company. At the second group training, they visited New York andPhiladelphia, where they engaged in discussions with the managers of Group companies, as well as deepened
their understanding of business strategies and built their mindset and skills as Global Leaders through participation
in a program jointly developed with Wharton School of the University of Pennsylvania. Going forward, theparticipants will continue action learning as they interact with other diverse group members and experienceinteractive sessions on leadership skills. At the final group training, each team delivered presentation to
management and engaged in active discussions.
At the MGL launched in 2013, approximately 23 middle-management employees gathered from around the world
to participate in the one-week program in Japan. Just as with SGL, participants visited the Tohoku disaster areaand engaged in discussions with local agents and employees and deepened their understanding of Tokio Marine
Group's values and vision. Participants divided into teams according to their respective fields of expertise andcarried out action learning in each category based on the theme "What should be done to become a "Good
Company?" At the end of the program, each team delivered presentation to management and engaged in a
spirited exchange of opinions.

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Global Job Rotation
Tokio Marine Group started the Global Job Rotation Program from fiscal 2011 as part of its global humanresources strategy in order to effectively utilize overseas local talent. The four main objectives of the Global Job
Rotation Program are as follows.
(1) Support effective implementation of global strategies through assignment of the right people to the right jobs.
(2) Utilize employees who have knowledge and experience in Tokio Marine Group to raise the level of the knowhow and ability of the Group as a whole.
(3) Provide overseas local employees with opportunities to advance their careers to boost their motivation.
(4) Create richly diverse workplace environments with people of different racial backgrounds, nationalities, ages
and genders to transform the corporate culture and promote globalization.
Since the program was launched in fiscal 2011, the Head Office in Japan has been accepting approximately 20
local employees from countries overseas over periods from a few weeks to one year, in which they work together
with Japanese employees in various departments, including the human resources, IT and reinsurance
departments. We continue to aim to achieve the objectives listed above through this program.

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Tokio Marine Group believes it essential that motivated and capable employees who possess a diverse sense ofvalues should exert their capabilities to the full extent, regardless of gender, age, nationality or other attributes, toimprove the quality of the products and services that it provides to customers worldwide. Specific initiatives
pertaining to the promotion of diversity Group-wide include promoting the employment of persons with disabilities,
encouraging female employees to take active roles and creating a workplace in which older employees with awealth of knowledge and experience can take active roles.

Promoting Diversity
Based on the Tokio Marine Group Corporate Philosophy of "Tokio Marine
Group will continue to build an open and dynamic corporate culture thatenables each and every employee to demonstrate his or her creative
potential," every company in the Group respects human rights andencourages diversity in gender, age and nationality. The Group also
welcomes individuals with diverse values to bring them together to achieveeven greater results.
As an example of accomplishments in promoting diversity, in fiscal 2013 Tokio Marine & Nichido earned theDiversity Management Selection 100, an award sponsored by the Ministry of Economy, Trade and Industry (METI).
For this award, METI selects and commends "companies that have raised corporate value through diversityoriented management." Tokio Marine & Nichido earned this award based on high regard for its efforts such as
enabling numerous women to continually take active roles by helping protect motherhood, enhancing systems forsupporting child rearing and transforming the overall roles of employees, and for promoting the employment of
persons with disabilities while raising consciousness of the principle of normalization.
Going forward, each company in Tokio Marine Group will continue to implement various initiatives that lead todiversity promotion.

Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and exceed the statutory employment rate to become acorporate group in which diverse personnel work enthusiastically, Tokio Marine Group is promoting theemployment of persons with disabilities at Group companies and working to raise consciousness of normalization.
Tokio Marine Business Support Co., Ltd., a special subsidiary based on the Disabled Persons Employment
Promotion Law, is supporting Group development by providing services that include administrative support,
printing and logistics.

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Promoting the Employment of Persons with Disabilities through a Special Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting the employment of
persons with intellectual and developmental disabilities, and in March 2010, the company was the first in the nonlife insurance industry to be approved as a special subsidiary (253 employees as of August 1, 2014).
A total of 101 employees with disabilities (as of August 1, 2014), mainly persons with intellectual anddevelopmental disabilities who are considered to have fewer employment opportunities among persons withdisabilities, are working at the Tokyo head office and at the Nagoya, Osaka and Kyushu branch offices. These
employees are supporting Group companies by performing such operations as data input and processing,
document enclosure and shipping and printing. In the recovery and destruction of confidential documents, one ofits operations, the company has introduced a wet-type shredder that dissolves paper with water rather than by
cutting, and by doing so, is simultaneously assuring information security and protecting the environment.
Based on its corporate philosophy to 1) be an organization that provides support instead of being a support
recipient, 2) be a company in which employees can have their dreams and take pride in, and 3) expand
opportunities for taking active roles, the company is focusing on creating an environment in which employees canwork enthusiastically with a sense of satisfaction. This is achieved by adopting various initiatives such as assigningwork according to the suitability of each and every employee, implementing monthly individual interviews andmaking visual appeals of points to take note of or work processes using a whiteboard.
In the future, the company plans to broaden the field for persons with intellectual and developmental disabilities totake active roles by expanding operations through cultivating operations that could be outsourced from respective
Tokio Marine Group companies.
CSR Performance Data (Rate of employment of persons with disabilities)
My Relations with CSR: Aiming to create workplaces in which everyone can work with enthusiasm
Tokio Marine Business Support (in Japanese)

Aiming to Be a Company Where People Respect and Support Each Other
Tokio Marine & Nichido Systems Co., Ltd. is actively taking measures to
employ persons with disabilities, such as by making offices barrier-free andhiring physically challenged persons as IT engineers. In 2008, we hired
visually impaired persons and commenced in-house massage services. In
2009, the company also launched an internal cafe, Smile Cafe and Smile
Office Service, which provides general administration services such as
producing name cards and ordering stationery to promote the employmentof persons with intellectual disabilities. Smile Cafe is used by about 300
people every day and is a place where employees can relax. Smile Office Service is also expanding the types ofwork it handles and has gained the trust of employees. By having general employees and persons with disabilities
work together, synergetic effects are being created in terms of gaining strength from each other and enhancing
work satisfaction.
Tokio Marine & Nichido Systems (in Japanese)221

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Empowering Female Employees
Women account for more than 40 percent of the employees at Tokio
Marine Group consolidated companies in Japan. In keeping with theGroup's Corporate Philosophy, by further empowering and promoting the
growth of female employees, we aim to provide customers with products
and services that achieve even greater customer satisfaction. For thispurpose, we provide a variety of opportunities to every female employee at
each Group company for autonomously building their careers andempowering them in an even wider range of fields. For instance, at thebranch manager conference and other venues, the president of Tokio
Marine & Nichido has been advocating the active promotion of diversity as
his top message since assuming his current post. For management-level
positions, we continually work to transform awareness with initiatives that
include the assessment items of the Role Challenge System (internal assessments). To continuously develop
female executives, Tokio Marine & Nichido gives female employees responsibilities based on their individualcareer vision, provides year-round OJT, implements job rotation and implements selection-based training
programs as part of a larger environment that allows women to take on challenges according to their intentions andabilities. In February 2013, Tokio Marine & Nichido established the Diversity Promotion Team within the Human
Resources Planning Department, as the company accelerates initiatives for promoting diversity as one of its
growth strategies.
This series of initiatives has been acclaimed and Tokio Marine Holdings was selected for "Fiscal 2013 Nadeshiko
Brand" designation, a joint project by the Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange(TSE). Tokio Marine Holdings became the first company in the insurance industry to be selected for thisdesignation.
"Nadeshiko Brand" designation involves selecting one company listed on the First Section of the TSE from eachindustry. These companies are described as "an appealing brand for investors that emphasizes raising mediumand long-term corporate value" as companies that proactively utilize female human resources, which includes
providing environments where women are able to continue working.
Going forward, each company in Tokio Marine Group will continue to implement initiatives that lead to theempowerment of female employees.
Tokio Marine & Nichido: Empowering Female Employees (in Japanese)
CSR Performance Data (Number of directors, number of managers)

System for Continued Employment for Older Employees
Tokio Marine Group considers actively promoting the employment of older members to be an importantmanagement issue in maintaining the sustainable growth of the Group as a whole. In addition to encouraging
continuous self-advancement and changes in consciousness and behavior on the part of employees themselves,
the Group intends to provide fields of activity in which employees can utilize their past experience and strengths togenerate new added value while maintaining high levels of motivation.
CSR Performance Data (System for Continued Employment for Older Employees)

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Relations with Stakeholders

In response to changes in the environments faced by families and local communities, Tokio Marine Group has
been working to achieve harmony between work and life from the perspective of creating a corporate culture inwhich employees respect each other's diverse values.

Diverse and Flexible Working Styles
To support diverse and flexible working styles, Tokio Marine Group companies have established a range ofsystems including nursing care leave and volunteer work leave, as well as the ability to flexibly change daily
working hours and planning operations-type discretionary work system.
Also, to support the diversification and greater flexibility of work locations and work times, Tokio Marine & Nichido
and Tokio Marine & Nichido Life allow the use of the thin-client system, mainly by management staff and persons
eligible for the planning operations-type discretionary work system.
I-turn transfers* under Tokio Marine & Nichido's Job Request System have also been designed in consideration offlexible working styles.
* I-turn transfers: A transfer in which employees not subject to relocation can continue working after changing
localities due to reasons such as marriage or a spouse's relocation. Tokio Marine Group supports the balance
between work and childcare.
CSR Performance Data (Nursing care leave system, number of thin-client terminal users)

Initiatives for Reducing Total Working Hours
Tokio Marine & Nichido emphasizes a work-life balance and is making every effort to reduce total working hours of
employees for the purpose of realizing working methods with high productivity. In recent years, Tokio Marine &Nichido has been implementing year-round initiatives to ensure that working hours are not excessive. As part ofthese efforts, it has designated one day a month for leaving the office at a fixed time and has also specified a oneweek period when employees are required to leave the office together by a fixed time. Additionally, to help reliably
nurture a climate in which each employee can proactively control his or her own working hours, we are promoting
efforts to make effective use of the surplus time that results from reducing work operations and enhancing theefficiency of these operations. In line with these efforts, Tokio Marine & Nichido newly established such initiatives
as Go Go Challenge Day (employees finish work at 5:30 p.m. once per week) and Summer Challenge (employees
finish work at 7:30 p.m. and leave the office by 8:00 p.m. each day during a one-month period in summer).
CSR Performance Data (Annual average actual working hours)

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Relations with Stakeholders

Support for Balancing Work and Childcare
Each Tokio Marine Group company supports the balance between work and childcare.
Tokio Marine & Nichido supports both work and childcare according to a basic philosophy
of offering maximum support before and during childcare leave and after the return to workby providing eight packages of full childcare support*. The company has a Childcare Leave
System that allows up to two years of leave in special situations and has also establishedprograms such as the Short Working Hours System, which is available to employees frompregnancy through the end of the fiscal year corresponding to the child's third year ofelementary school. In addition to promoting dialogue between employees who use the system and theirsupervisors, from fiscal 2014 the supervisors are encouraged to join seminars for employees who use the Short
Working Hours System held at the headquarters, thereby deepening dialogue between the two. Moreover, theGroup has enhanced systems that support the smooth return to work of employees who use the system. These
include the preparation of environments enabling the home-use of the thin-client system by those persons utilizing
the childcare leave system and wishing to promote their self-development and holding seminars for employees
who will take and is taking maternity, paternity and childcare leave.
In recognition of this system and the company's other proactive initiatives for employees' childcare support, Tokio
Marine & Nichido received the Himawari Award 2010 in the corporate category from Himawari no Kai, a non-profit
organization approved by the Cabinet Office, Government of Japan. Additionally, in October 2010, the company
won the Excellent Award in the "equality promotion company section" and the "family-friendly company section" of
the Director of the Tokyo Labor Bureau at the 2010 Equality/Balance Promotion Company Commendation, which
is hosted by Japan's Ministry of Health, Labour and Welfare. In addition, in October 2014 the company received
the Minister's Excellence Award in the "Family-friendly Enterprises Category" of the 2014 Equal Employment/Work-Life Balance Promotion Enterprises Commendation by the Ministry of Health, Labour and Welfare. This wasawarded in recognition of the company's initiatives to create environments where employees can easily taketemporary retirement and return to work by establishing support systems with which to balance work with childcare
and nursing care.
In February 2011, the company also received the Outstanding Award under the 2010 Nagoya City Childcare
Support Company Certification and Commendation System, which is implemented by Nagoya City; and in January
2012, the company won the Excellent Award under the system of approving and awarding companies promoting
the active participation of women in Nagoya City in fiscal 2011.
At the same time, Tokio Marine & Nichido Life has been promoting the upgrade of systems such as those enabling
employees who utilize the Life Balance System (Short Working Hours System) to set their working hours in 30minute increments.
Additionally, in recognition of proactive initiatives for employees' childcare support, Tokio Marine & Nichido, Tokio
Marine & Nichido Life and Tokio Marine & Nichido Systems were granted the Next Generation Certification Mark
(Kurumin) subsequent to accomplishing the General Business Owner Action Plan based on the Next Generation
Nurturing Support Measures Promotion Law by the Tokyo Labor Bureau.
* Tokio Marine & Nichido has established various systems to support female employees who are raising children.
These systems include (1) Retiree Rehiring System, (2) Maternity Leave System, (3) Childcare Leave System,(4) Short Working Hours System, (5) Substitution by Regular Full-Time Employees, (6) Resumption of Work
Support System, (7) Support of Use of Babysitters and (8) Partnered Childcare Centers (approximately 1,000
locations as of April 2014).

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Relations with Stakeholders

CSR Performance Data (Retiree Rehiring System, Maternity Leave System, etc.)

Raising Employee Satisfaction Levels
Once each year, Tokio Marine & Nichido implements an employee attitude survey covering all employees toascertain employee satisfaction levels. We learned from the survey in fiscal 2013 that overall employee satisfaction
is high. We will consider employee needs based on the results of the survey, use this information in discussing
future personnel measures and provide this as feedback for organizational management to further raise employee
satisfaction.
CSR Performance Data (Employee attitude survey)

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Relations with Stakeholders

Each Tokio Marine Group company has been making efforts to create an environment in which employees canwork with enthusiasm by providing both physical and mental health care for its employees.

Workplace Health and Safety Structure
In accordance with the Industrial Safety and Health Act, Tokio Marine Group companies set up health and safetycommittees at each domestic business site with more than 50 employees. Composed of industrial physicians,
health and hygiene managers, nurses in charge of health management and persons selected from the employee
labor union, these committees convene once per month to deliberate on measures for health maintenance andenhancement and improving the workplace environment as well as measures for preventing health disorders,beginning with disorders arising from overwork.

Health Management
Each Tokio Marine Group company has established Health Management Offices and Health Consultation Offices
with industrial physicians and nursing staff at main bases and carries out various activities such as measures tocounter metabolic syndrome, support to stop smoking and mental health measures.
CSR Performance Data (Percentage of employees who received health checks, industrial accidents, etc.)

Mental Health Care
Each Tokio Marine Group company has established the Basic Policy on Mental Health Measures and actively
promotes mental health measures by recognizing the importance of pursuing the maintenance and improvement of
employees' mental health in terms of corporate management.
As measures to maintain good mental health, Tokio Marine & Nichido posts information related to mental health on
the company's intranet and implements mental health surveys utilizing stress-check tools to promote selfmanagement and line care. Additionally, initiatives are undertaken to maintain a good workplace environment.
Further support includes setting up a mental health counseling desk with nursing staff and counselors andproviding assistance from specialists both internally and externally to enable employees who are taking a leave ofabsence to return to work.
Stress checks, internal training and other initiatives have been implemented and countermeasures taken at eachcompany in Tokio Marine Group that includes Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine & Nichido
Financial Life, Tokio Marine & Nichido Career Service, Tokio Marine Nichido Samuel, Tokio Marine & Nichido
Systems, Tokio Marine & Nichido Adjusting Services and Tokio Marine & Nichido Communications.

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Relations with Stakeholders

Tokio Marine Group is working to vitalize internal, two-way communication through various occasions.

Direct Dialogue between Employees and Executives
With the goal of vitalizing communication between employees andexecutives, since fiscal 2006 Tokio Marine & Nichido has set up
opportunities for dialogue. In fiscal 2013, a Dialogue with Executives washeld 16 times at branch offices across the entire company, with 351
employees taking part in a frank exchange of opinions with executives. A
total of 136 dialogue forums have been held since fiscal 2006.
Feedback from participants led to increased employee satisfaction andcomments received included, "It was a good opportunity to hear about thedirection of the company firsthand" and "My motivation really increased."Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faith negotiations andconsultations with labor unions on a wide range of topics, from payroll and human resources systems andoccupational health and safety to management policies, to maintain and improve the sound development of thecompany and the working conditions of union members.
CSR Performance Data (Labor union participation rate)

Family Day for Families to Understand Employees' Work
Each Tokio Marine Group company holds Family Day, in which employee's
families are invited to the company to deepen their understanding about
the company and work tasks. Tokio Marine & Nichido holds these events at
various departments and branches on a timely basis as opportunities forchildren to learn through games the relevance of insurance for handlingvarious troubles such as traffic accidents.

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Sustainability Report 2014

Management Information

Social Responsibility
Management Information

We Introduce Tokio Marine Holdings' management information.

About Tokio Marine Holdings

Company name: Tokio Marine Holdings, Inc.
Headquarters:

Tokio Marine Nichido Building Shinkan, 1-2-1 Marunouchi,
Chiyoda-ku, Tokyo 100-0005, Japan

Telephone:+81-3-6212-3333

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Social Responsibility
Management Information

Message from ourOur company profile

With customer trust as

President Tsuyoshi(common stock, date

the foundation for all

Nagano.

of establishment, etc.)

its activities, Tokio

List of Directors, Audit

is outlined.

Marine Group& Supervisory Board

continually strives toMembers andraise corporate value.

Executive Officers

Tokio Marine Group
Code of Conduct

Explanation of our mid

Tokio Marine Holdings-term corporate

establishes basic

strategy "Innovation

policies for internal

Tokio Marine Group

controls under the

strives to manage

Companies Act andtransactions involving

Ordinance for
Enforcement of theCompanies Act.

and Execution 2014".

conflicts of interest toensure that clients
interests are notunduly harmed.

Map of the areaaround Tokio Marine
Holdings headquarters

History of Tokio
Marine Group
companies is
described here.

Organizational chart of

Description of our

Tokio Marine Holdings

corporate symbol andis described here.

brand slogan "Tokio
Marine Quality" isoutlined here.

230

Social Responsibility
Management Information

Business Domains of Tokio Marine Group and Major Group Companies

231

Social Responsibility
Management Information

Major Insurance Business Companies
Domestic Non-Life Insurance Business
Tokio Marine & Nichido Fire

Nisshin Fire & Marine Insurance

Insurance Co., Ltd.

Co., Ltd.

Established: August 1, 1879

Established: June 10, 1908

Capital: 101.9 billion yen

Capital: 20.3 billion yen

Net premiums written: 1,966.3

Net premiums written: 137.2 billion

billion yen

yen

Total assets: 8,374.2 billion yen

Total assets: 418.3 billion yen

Number of employees: 17,217

Number of employees: 2,495

Headquarters: 1-2-1 Marunouchi,

Headquarters: 2-3 Kanda

Chiyoda-ku, Tokyo, Japan

Surugadai, Chiyoda-ku, Tokyo,(As of March 31, 2014)

Japan(As of March 31, 2014)

Domestic Life Insurance Business
Tokio Marine & Nichido Life

Tokio Marine & Nichido Financial

Insurance Co., Ltd.

Life Insurance Co., Ltd.

Established: August 6, 1996

Established: August 13, 1996

Capital: 55.0 billion yen

Capital: 68.0 billion yen

In-force policies (individual

In-force policies (individual

insurance + individual annuity):

insurance + individual annuity):

23,022.6 billion yen

2,369.6 billion yen

Total assets: 4,710.9 billion yen

Total assets: 2,240.9 billion yen

Number of employees: 2,339

Number of employees: 126

Headquarters: Tokio Marine

Headquarters: 1-2-1 Kamiogi,

Nichido Building Shinkan, 1-2-1

Suginami-ku, Tokyo, Japan

Marunouchi, Chiyoda-ku, Tokyo,(As of March 31, 2014)

Japan(As of March 31, 2014)232

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Management Information

International Insurance Business Companies
Philadelphia Consolidated

Tokio Marine Kiln Group Limited

Holding Corp.

*

Established: 1962

Established: 1962

Net premiums written: USD 2,475

Net premiums written: GBP520

millionmillionTotal assets: USD8,137 million

Total assets: GBP1,358 million

Number of employees: 1,516

Number of employees: 372

Headquarters: Bala Cynwyd,

Headquarters: London, UnitedPennsylvania, USA

Kingdom(As of December 31, 2013, local(As of December 31, 2013, local

financial accounting basis, number

financial accounting basis, numberof employees as of March 31,

of employees as of March 31,

2014)

2014)
*The corporate name changed from Kiln Group
Limited on January 2, 2014.

Delphi Financial Group, Inc.
Established: 1987
Insurance premiums and fee
income: USD1,903 million
Total assets: USD11,948 million
Number of employees: 2,173
Headquarters: Wilmington,
Delaware, USA

Overseas Network
Overseas bases: 486 cities in 37 countries andregions
Expatriate staff: 256
Local staff: Approx. 29,000
Claims agents: Approx. 250 (including sub-agents)(As of March 31, 2014)(As of December 31, 2013, local
financial accounting basis, numberof employees as of March 31,
2014)

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Sustainability Report 2014

CSR Library• Editorial Policy• CSR Performance Data
• Download the Sustainability Report in PDF• Third‐Party Assurance• GRI Content Index• Recognition about ISO 26000

Social Responsibility
CSR Library

Our editorial policy is to report on the principal CSR

Principle quantitative data for the CSR activities ofactivities of Tokio Marine Group in fiscal 2013 to all

Tokio Marine Group.

of our stakeholders.

Tokio Marine Group Sustainability Report and CSR

Tokio Marine Group has received assurance from a

Booklet latest editions and archives.

third-party institution for its Sustainability Reportfrom the point of view of ensuring the credibility of
disclosure and greater transparency.

CSR activities of Tokio Marine Group that have a

Tokio Marine Group is reviewing its CSR activities

high degree of importance and are highly relevant

based on ISO 26000 standards to further improveas topics.

its CSR.

235

Social Responsibility
CSR LibraryThis report is intended to report on the principal CSR activities of Tokio Marine Group in fiscal 2013 to customers
and all other stakeholders.

We have positioned our web-based report on our CSR website as the full report, the Sustainability Report, which
focuses mainly on the philosophy and direction of Tokio Marine Group's CSR as well as our activities based on
three material issues (environmental, social and governance), and disclose detailed information on our initiatives
for each of our stakeholders along with related data. This web-based report can also be viewed as a PDF file, theTokio Marine Group Sustainability Report. Additionally, this report is issued in conjunction with the CSR Booklet
2014: Caring for People, the intent of which is to report on Tokio Marine Group's CSR activities in an easier-tounderstand manner.

Web-based Sustainability

PDF of Sustainability

CSR Booklet 2014: Caring for

Report 2014

Report 2014

PeopleFinancial information is reported in Tokio Marine Holdings Annual Report 2014.
Annual Report 2014236

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Guidelines Referred to in Preparing this Report
Global Reporting Initiative (GRI), Sustainability Reporting Guidelines Version 3.1 (2011)
United Nations Global Compact, "Guidelines for Communication on Progress (COPs)"
ISO 26000 Guidance on Social Responsibility

Scope of This Report- Reporting organizations
Fundamentally, this report covers Tokio Marine Holdings and its principal domestic and overseas Group
companies.**Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

- Reporting period
This report covers activities conducted primarily during fiscal 2013 (April 2013 - March 2014). However, for the
purpose of further clarification, on occasion, reference is made to activities undertaken outside the reporting
period.
- Principal changes during the reporting period:
None

Dates of Publication (Japanese)- Previous edition: September 2013
- Current edition: September 2014
- Next edition: September 2015 (Scheduled)

For inquiries concerning the Sustainability Report, please contact:

CSR Division, Corporate Planning Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel: +81-3-5223-1552
Fax: +81-3-5223-3025
E-mail:237

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Tokio Marine Group implements a variety of CSR measures.
Here we provide principal CSR performance data for Tokio Marine Group.

Reporting Organizations and Reporting Period
Reporting organizations: Group companies covered by consolidated accounting (Tokio Marine Holdings anddomestic and overseas Group companies)
Reporting period: Report on results for fiscal 2013 (April 2013 - March 2014)

Corporate GovernanceFor details, please refer to "Corporate Governance" (as of July 10, 2014).

Items concerning Organization Composition and Organization Operation
Organization format

A company with auditors

Relationship with Directors

Chairman of the Board of Directors

Chairman(except when concurrently serving as president)

Number of Directors

10

Status of appointment of Outside Directors

Appointed

Number of Outside Directors

3

Number of Outside Directors designated as
Independent Directors

3238

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Relationship with Audit & Supervisory Board Members
Establishment of an Audit & Supervisory Board

Established

Number of Audit & Supervisory Board Members

5

Status of appointment of Outside Audit &Supervisory Board Members
Number of Outside Audit & Supervisory Board
Members
Number of Outside Audit & Supervisory Board
Members designated as Independent Directors

Appointed

33Incentives

Implementation of measures concerning the granting of
incentives to Directors

Introduction of a performance-based
compensation system
Introduction of a stock option system

Compensation for full-time Directors (including non-members of the Board) of Tokio Marine Holdings consists ofthree elements: fixed compensation, bonuses related to the business performance of the Company and theperformance of the individual, and stock options. Compensation for Part-Time Directors of Tokio Marine Holdings
consists of two elements: fixed compensation and stock options. Compensation for Audit & Supervisory Board
Members of Tokio Marine Holdings consists of one element: fixed compensation. The compensation system for
Directors (including non-members of the Board) and Audit & Supervisory Board Members of the Company's
principal business subsidiaries shall generally be identical to that applied to Directors (including non-members of
the Board) and Audit & Supervisory Board Members of the Company.

Persons eligible for stock options

Internal Directors, Outside Directors, employees, Directors ofsubsidiaries, employees of subsidiaries

Employees of the Company and its subsidiaries who are eligible for stock options are the Executive Officers of
their respective companies.

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Matters Related to Compensation for Directors
Disclosure of compensation for individual Directors

Compensation disclosed only for some Directors

The amount of compensation is disclosed individually for Directors whose total compensation, including
consolidated compensation and others, is equal to or greater than 100 million yen. In fiscal 2013, this applied to
President Tsuyoshi Nagano.

Policies for determining compensation amounts and calculation method

Yes

Basic policies for determining compensation for Directors and Audit & Supervisory Board Members of theCompany and its principal business subsidiaries are as follows:- Ensure transparency, fairness and objectivity regarding compensation for Directors (including non-members of
the Board) and Audit & Supervisory Board Members;- Strengthen incentives for improving the business performance of the Company by introducing a performancelinked compensation system;- Enhance accountability through sharing returns with shareholders by introducing a compensation system linked
to meeting the Company's performance indicators based on the management strategy and Company shareprice; and- Fully implement a performance-based pay system through processes designed to objectively evaluate
individual performance of Directors (including non-members of the Board) with respect to management
objectives.
In order to determine the level of compensation for Directors (including non-members of the Board) and Audit &Supervisory Board Members, the Company shall set the standard of compensation for each position, depending on
the responsibilities of Directors (including non-members of the Board) and Audit & Supervisory Board Members,
and take the business performance of the Company and the level of compensation of other companies into
consideration.

Convening of the Board of Directors
Number of times convened

11 times

Supplementary note: Outside Directors shall attend more than 80% of the Board meetings. Audit & Supervisory
Board Members shall attend more than 90% of the Company's meetings of the Audit & Supervisory Board.

Investor Relations (IR) Related Information
Relations with Shareholders and Investors

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Compliance/Risk Management
Information Security
Information Security

Response to Customers
Customer Survey (Fiscal 2013)
Response to Customer Feedback

Environment
CO2 Emissions from Energy Sources (Tokio Marine Group Consolidated Companies)
Reduction targets for CO2 emissions- Medium-term target (fiscal 2014): -10% (compared with fiscal 2010 level)- Reduction target in fiscal 2014: ±0% compared with previous year (No increase from fiscal 2013 results)
CO2 emissions (fiscal 2013 results)
Fiscal 2013 CO2 emissions by Tokio Marine Group overall versus a start-of-year target of 93,311 tons
(maintaining the previous year's level) were 87,971 tons (Japan: 65,419 tons, overseas: 22,552 tons), or 94.3%
of emissions in the previous year. The main causes of the decrease were the implementation of environmental
burden reduction measures at each Group company and a reduction in the CO2 emissions coefficient ofJapanese power utilities.
Data cover rate
100% of Tokio Marine Group overall (employee base)(excluding business travel)

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CSR Library(Unit: tons)
Fiscal 2011

93,311

87,971(+2.2% from the(+24.0% from the(-5.7% from theprevious year)

previous year)

previous year)

59,91971,191

65,419(-0.5% from the(+18.8% from the(-8.1% from theprevious year)

previous year)

previous year)

15,35822,12022,552(+14.1% from the(+44.0% from the(+2.0% from theprevious year)

previous year)

previous year)

Direct18,013

17,91815,900(Gas, heavy oil, gasoline,

Domestic 14,785

Domestic 14,371

Domestic 11,969

etc.)

Overseas 3,228

Overseas 3,547

Overseas 3,930

Indirect

52,66570,96966,606(Electricity, cold/hot water,

Domestic 42,139

Domestic 53,772

Domestic 50,543

etc.)

Overseas 10,526

Overseas 17,197

Overseas 16,063

4,598

4,424

5,466

Domestic 2,995

Domestic 3,048

Domestic 2,907

Overseas 1,603

Overseas 1,376

Overseas 2,559(Cover rate:(Cover rate:(Cover rate:

77.7%)

67.8%)

74.8%)

2.44

2.83

2.64

(-1.6% from the(+16.0% from the(-6.7% from theprevious year)

previous year)

previous year)

30,83133,00633,310

Domestic
Overseas

Scope 2

Scope 3

Other
(Business travel (by air))

CO2 emissions per employee

Number of employees (consolidated fiscal
year base)

Fiscal 2013

75,277CO2 emissions

Scope 1

Fiscal 2012242

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Environmental Burden Data (Tokio Marine Group consolidated companies)
Units

Fiscal 2011

Fiscal 2012

Fiscal 2013

1,000 kWh

133,527

144,660

143,787(GJ)(480,699)(520,775)(517,632)

1,000 m3

1,688

1,791

1,734

(GJ)

(72,133)(76,821)(74,149)

GJ

35,271

31,90529,832

kℓ

6,360

6,645

5,561

(GJ)

(220,053)(229,920)(192,395)

Business travel (by air)

1,000 km39,482

44,96941,584Paper usage

t

9,132

9,784

9,550

Electricity usage

Gas usage
Steam and chilled/hot
water usage
Gasoline usage

Data calculation method- The subject, activities and CO2 emissions are pursuant to ISO 14064-1 and the "Calculation, Reporting andPublication System for Greenhouse Gas Emissions" based on the Act on Promotion of Global WarmingCountermeasures.

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CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
CO2 emissions reduction targets- Medium-term target (fiscal 2020): 40% reduction (compared with fiscal 2006 level)- Long-term target (fiscal 2050): 60% reduction (compared with fiscal 2006 level)- Reduction target in fiscal 2014: ±0% compared with fiscal 2013 (No increase from fiscal 2013)
CO2 emissions (fiscal 2013 results)
Fiscal 2013 CO2 emissions versus a start-of-year target of 53,150 tons (maintaining the previous year's level)
were 50,642 tons, or 95.3% of emissions in the previous year. The main causes of the decrease were theimplementation of environmental burden reduction measures at each Group company and a reduction in the CO2
emissions coefficient of Japanese power utilities.
Data cover rate
51.8% of Tokio Marine Group overall (employee base)(Unit: tons)
Fiscal 2011

CO2 emissions

Fiscal 2012

Fiscal 2013

44,02853,15050,642(-2.7% from the(+20.7% from the(-4.7% from theprevious year)

previous year)

previous year)

8,908

8,605

8,393

33,61942,81840,560

1,501

1,727

1,689

2.52

3.07

2.94

(-4.9% from the(+21.8% from the(-4.2% from theprevious year)

previous year)

previous year)

17,50917,32017,248

DirectScope 1

(Gas, heavy oil, gasoline,
etc.)
Indirect

Scope 2

(Electricity, cold/hot water,
etc.)

Scope 3

Other
(Business travel (by air))

CO2 emissions per employee

Number of employees (consolidated
fiscal year base)244Social Responsibility
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Environmental Burden Data (Tokio Marine & Nichido)
Units

Fiscal 2011

Fiscal 2012

Fiscal 2013

1,000 kWh88,15987,77787,642(GJ)(317,374)(315,997)(315,512)

1,000 m3

1,003

1,003

977

(GJ)

(42,459)(42,689)(41,361)

GJ

34,96731,61029,149

kℓ

2,857

2,721

2,654

(GJ)

(98,866)(94,138)(91,822)

Business travel (by air)

1,000 km

3,670

5,726

5,502

Water usage

1,000 m3

354

356

341

Paper usage

t

6,825

7,498

7,175

Waste

t

2,247

4,092

4,419

Recycling rate

%

69

62

51

Electricity usage

Gas usage
Steam/cryogenic energy
usage, etc.
Gasoline usage

Data calculation method- The subject, activities and CO2 emissions are pursuant to ISO 14064-1 and the "Calculation, Reporting andPublication System for Greenhouse Gas Emissions" based on the Act on Promotion of Global WarmingCountermeasures.
- The figure for waste changed significantly due to expansion of the scope of reporting.

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Human Rights and Labor
Data cover rate
Tokio Marine Group consolidated companies: 100% of Tokio Marine Group overall (employee base)Domestic consolidated companies: 72.7% of Tokio Marine Group overall (employee base)Tokio Marine & Nichido: 51.8% of Tokio Marine Group overall (employee base)

Basic Data
Number of employees (Tokio Marine Group consolidated companies)
Fiscal 2011
Total number of
employees

30,831

Fiscal 2012

33,006

Fiscal 201333,310Male: 13,233

Domestic

24,62424,319Female: 10,975
Overall: 24,208

Overseas

Asia: 2,229

Asia: 2,468

Asia: 2,569

North and Central

North and Central

North and Central

Americas: 3,414

Americas: 5,666

Americas: 5,950

Europe: 564

Europe: 553

Europe: 583

Overall: 6,207

Overall: 8,687

Overall: 9,102

Basic employee data (Tokio Marine Group consolidated companies)
Fiscal 2011

Fiscal 2012

Fiscal 2013
Male: 46.1

Average age--

Female: 36.7
Overall: 41.8

Average years continuously
employed

Male: 11.6--

Female: 9.9
Overall: 10.9

Average salary

Approx. 7,540

Approx. 7,630

Approx. 8,510(Tokio Marine & Nichido)

thousand yen

thousand yen

thousand yen

246

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Utilizing Diverse Human Resources
Number of directors and managers (domestic consolidated companies)
Fiscal 2011

Directors (including executive officers)-

Fiscal 2012

Fiscal 2013

Male: 148

Male: 179

Female: 5

Female: 6

Overall: 153

Overall: 185
Male: 608

General managers--

Female: 21
Overall: 629
Male: 2,776

Section managers--

Female: 191
Overall: 2,967

Managers(general managers and section managers) total-

Male: 3,381

Male: 3,384

Female: 212

Female: 212

Overall: 3,593

Overall: 3,596

Number of Audit & Supervisory Board Members and Executive Officers (domestic consolidated
companies, as of July 1, 2014)
Male

FemaleTotal

Audit & Supervisory Board Members

32

3

35

Executive officers

67

4

71

Female Directors and Managers (Tokio Marine & Nichido, as of July 1, 2014)
Directors(including exective officers)

3 (5.6%)

General managers

10 (2.1%)

Section managers

155 (5.6%)(Assistant managers)

371 (12.9%)247

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Number of employees using the system for continued employment of older employees (domestic
consolidated companies)
Fiscal 2011
408

Fiscal 2012
689

Fiscal 2013
745

Rate of employment of persons with disabilities (domestic Group companies, as of June 1, 2014)
Fiscal 2011
2.08%

Fiscal 2012
2.15%

Fiscal 2013
2.20%

Work/Life Balance
Retiree rehiring system (domestic consolidated companies)
Fiscal 201126

Fiscal 2012
7

Fiscal 2013
8

Maternity leave system (domestic consolidated companies)
Fiscal 2011
405

Fiscal 2012
438

Fiscal 2013
432

Childcare leave system (domestic consolidated companies)
Fiscal 2011

Fiscal 2012

Fiscal 2013

Male: 17

Male: 13

Male: 13

Female: 613

Female: 694

Female: 754

Overall: 630

Overall: 707

Overall: 767

Short working hours system (domestic consolidated companies)
Fiscal 2011
501

Fiscal 2012
631

Fiscal 2013
730

248

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Resumption of work support system (domestic consolidated companies)
Fiscal 2011-

Fiscal 2012-

Fiscal 2013
785

Spouse childbirth leave (domestic consolidated companies)
Fiscal 2011-

Fiscal 2012-

Fiscal 2013
22

Nursing care leave system (domestic consolidated companies)
Fiscal 20114

Fiscal 2012
6

Fiscal 2013
4

Nursing care temporary retirement system (domestic consolidated companies)
Fiscal 2011-

Fiscal 2012-

Fiscal 20132

Annual average actual working hours (Tokio Marine & Nichido)
Fiscal 2011-

Fiscal 2012
1,971.1 hrs.

Fiscal 2013
1,970.0 hrs.

Number of annual paid leave days taken (Tokio Marine & Nichido)
Fiscal 2011-

Fiscal 201215.8 days

Fiscal 201314.4 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine & Nichido)
Fiscal 2011-

Fiscal 2012
5,092

Fiscal 2013
4,210

249

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Employee attitude survey (Tokio Marine & Nichido)
Fiscal 2011

Fiscal 2012

Respondents--

Level of satisfaction--

Fiscal 2013
14,381(Response rate: 73%)
3.8/5.0(Average: 3.2/5.0)

Occupational Health and Safety
Percentage of employees who received health check (domestic consolidated companies)
Fiscal 2011
99.6%

Fiscal 2012
99.4%

Fiscal 2013
99.7%

Industrial accidents (domestic consolidated companies)(Occupational accidents)
Fiscal 2011
58

Fiscal 2012
64

Fiscal 2013
43

(Commuting accidents)
Fiscal 201148

Fiscal 2012
60

Fiscal 2013
63

OthersLabor union participation rate (domestic consolidated companies)
Fiscal 2011
79.8%

Fiscal 2012
80.7%

Fiscal 2013
79.8%

Human rights training participation rate (domestic consolidated companies)
Fiscal 2011
99.9%

Fiscal 2012
99.9%

Fiscal 2013100.0%

250

Human rights training hours (Tokio Marine & Nichido)
Fiscal 2011
Total training hours
Training hours per
employee

Fiscal 2012

Fiscal 2013--

22,561 hrs.

--

1.0 hrs.

Job request system (job posting system) (Tokio Marine & Nichido, as of August 1, 2014)
Fiscal 2011

Fiscal 2012

Fiscal 2013

Applicants 303

Applicants 342

Applicants241

Approval 127

Approval 117

Approval 107

Note: Approved requests take effect in the fiscal year after that of the application.

Local Community and Social Contribution Activities
Employee participation rate in volunteer activities (domestic consolidated companies)
Fiscal 2011
59.8%

Fiscal 2012
83.9%

Fiscal 2013
77.2%

Number of employees who took volunteer leave (domestic consolidated companies)
Fiscal 2011185

Fiscal 2012
140

Fiscal 2013
140

Donations (domestic consolidated companies, including monetary and in-kind donations by employees
and agents)
Fiscal 2011

Fiscal 2012

Fiscal 2013

Approx. 896 million yen

Approx. 743 million yen

Approx. 780 million yen(includes disaster support of(includes disaster support of(includes disaster support ofapprox.183 million yen)approx. 40 million yen)approx. 50 million yen)251

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The web-based Sustainability Report has been compiled and can be viewed as a PDF file. Archives of past
Sustainability and CSR reports can also be viewed in the "Back Numbers" section.

2014
All Pages

16,414KB

By Category
Message from the President

174KB

Tokio Marine Group's CSR

1,738KB

CSR Booklet

200KB

Material Issue
Environmental -Responding to Climate Change and Natural Disaster RiskMaterial Issue
Social -Contributing to Local Communities and SocietyMaterial Issue
Governance -Strengthening CSR Management-

2,856KB

4,893KB

2,546KB

Relations with Stakeholders

3,298KBManagement Information

635KB

CSR Library

1,480KB

252

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CSR Booklet 2014: Caring for People
CSR Booklet 2014

8,943 KB

For inquiries concerning the Sustainability Report and CSR Booklet, please contact:

Tokio Marine Holdings, Inc.
CSR Division, Corporate Planning Department
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel:+81-3-5223-1552
Fax:+81-3-5223-3025
E-mail:Back Numbers
Sustainability and CSR Reports
Tokio Marine Group Sustainability Report 2013

10,780 KB

Tokio Marine Group Sustainability Report 2012

6,644 KB

Tokio Marine Group e-CSR report 2011

5,248 KB

Tokio Marine Group CSR report 2010

5,596 KB

Tokio Marine Group CSR report 2009

2,949 KB

Tokio Marine Group CSR report 2008

1,980 KB

Millea Group CSR Report 2007

3,770 KB

Millea Group CSR Report 2006

1,846 KB

Millea Group CSR Report 2005

1,076 KB

253

Social Responsibility
CSR Library

CSR Booklets
CSR Booklet 2013

7,048 KB

CSR Booklet 2012 (Japanese only)

8,360 KB

CSR Booklet 2011 (Japanese only)

3,850 KB

254

Social Responsibility
CSR Library

Tokio Marine Holdings has received assurance from a third-party institution of the Tokio Marine Group
Sustainability Report 2014 with the aim of further improving the level of communication with stakeholders. By
obtaining the external assurance, we will work to improve the quality of Tokio Marine Group sustainability
reporting.
Note: The indicators covered by the assurance are Tokio Marine Group's CSR, Material Issue -Environmental-,
Material Issue -Social-, Material Issue -Governance-, Relations with Stakeholders (Relations with Customers,
Relations with Shareholders and Investors, Relations with Insurance Agents, Relations with Business Partners,
Relations with Employees, and Relations with Local Communities and Society) and respective indicatorspresented in the CSR Library (CSR Performance Data).

255

Social Responsibility
CSR Library

Click on the image for an expanded view.

256Social Responsibility
CSR Library

In Sustainability Report 2014, we provide information mainly about Tokio Marine Group's CSR activities that havea high degree of importance and that are highly relevant as topics.

- Global Reporting Initiative (GRI) Sustainability Reporting Guidelines Version 3.1
Application level: B+ (self-declared)

Item

Link

1. Strategy and Analysis
1.1Statement from the most senior- Message from the President

decisionmaker of the organization
about the relevance of sustainability
to the organization and its strategy.
1.2

Description of key impacts, risks,- Tokio Marine Group's Approachand opportunities.

to CSR- CSR Material Issues of Tokio
Marine Group- Plans and Results of CSR
Initiatives- CSR Promotion Structure

2. Organizational Profile
2.1

Name of the organization.

- Management Information(About Tokio Marine Holdings)

2.2

2.3

2.4

2.5

2.6

Primary brands, products, and/or- Management Information

services.

(About Tokio Marine Holdings)

Operational structure of the- Tokio Marine Group (Group

organization.

List)

Location of organization's- Management Information

headquarters.

(About Tokio Marine Holdings)

Number and names of countries- Tokio Marine Group (Group

where the organization operates.

List)

Nature of ownership and legal form.

- Management Information(About Tokio Marine Holdings)

257

Item

Link
2.7

Markets served.

- Investor Relations (Financial
Highlights)

2.8

Scale of the reporting organization.

- Investor Relations (Financial
Highlights)

2.9

Significant changes during the- Editorial Policy (Scope of This

reporting period regarding size,

Report)structure, or ownership.
2.10

Awards received in the reporting- External Evaluations andperiod.

Awards3. Report Parameters
Report Profile
3.1

Reporting period (e.g.,- Editorial Policy (Scope of Thisfiscal/calendar year) for information

Report)provided.
3.2

3.3

Date of most recent previous report- Editorial Policy (Dates of(if any).

Publication)

Reporting cycle- Editorial Policy (Dates of
Publication)

3.4

Editorial Policy (Contact address)- Editorial Policy (Contact
Address)

Report Scope and Boundary
3.5

Process for defining report content.

- Tokio Marine Group's Approach
to CSR- CSR Material Issues of Tokio
Marine Group- Stakeholder Engagement

3.6

Boundary of the report.

- Editorial Policy (Scope of This
Report)3.7

State any specific limitations on the

Not Applicable

scope or boundary of the report.
3.8

Basis for reporting on entities that

Not Applicable

can significantly affect comparability
from period to period and/or between
organizations.
3.9

Data measurement techniques and- Reduction of Environmental

the bases of calculations.

Burden (Initiatives toward
Becoming Carbon Neutral)

3.10- Editorial Policy (Scope of This
Report)

258

Item

Link
Reasons for any re-statements of
information provided in earlier
reports.
3.11

Significant changes from previous

Not Applicable

reporting periods in 3.6 or 3.9.
3.12

Table identifying the location of the- GRI Content Index

Standard Disclosures in the report.
3.13

Policy and current practice with- Third-Party Assurance

regard to seeking external assurance
for the report.
4. Governance, Commitments and Engagement
Governance
4.1

Governance structure of the- Corporate Governanceorganization.
4.2

4.3

Indicate whether the Chair of the- About Us (Directors, Audit &highest governance body is also an

Supervisory Board Members andexecutive officer.

Executive Officers)

State the number and gender of- Financial Statements

members of the highest governancebody that are independent and/or
non-executive members.
4.4

Mechanisms for shareholders and- Relations with Shareholders

employees to provide

and Investors

recommendations or direction to the- Investor Relations

highest governance body.

(Shareholders' Meeting)- Communication with
Employees

4.5

4.6

Linkage between compensation for- Corporate Governancemanagement, and the organization's(Compensation System)

performance (including social and- Plans and Results of CSR

environmental performance).

Initiatives

Processes in place for the highest- Corporate Governancegovernance body to ensure conflictsof interest are avoided.
4.7

Process for determining the- Corporate Governancecomposition, qualifications, andexpertise of the members of thehighest governance body and its
committees, including any
consideration of gender and otherindicators of diversity.

259

Item

Link
4.8

Internally developed statements of- Tokio Marine Group's Approachmission or values, codes of conduct,

to CSRand principles relevant to economic,
environmental, and social
performance and the status of theirimplementation.
4.9

Procedures of the highest- CSR Material Issues of Tokiogovernance body for overseeing theMarine Group

organization's identification and- CSR Promotion Structure

management of economic,- Stakeholder Engagement

environmental, and social
performance.
4.10

Processes for evaluating the highest- CSR Promotion Structure

governance body's own
performance.
Commitments to External Initiatives
4.11

Explanation of whether and how the- Risk Management

precautionary approach or principle- Participation in External

is addressed by the organization.

Initiatives (UNGC, UNEP FI)- CSR Promotion Structure

4.12

Externally developed economic,- Participation in External

environmental, and social charters,

Initiatives (UNGC, UNEP FI)

principles, or other initiatives to- UN Principles for Responsible

which the organization subscribes or

Investment (UN-PRI)

endorses.
4.13

Memberships in associations and/or- Participation in External

national/international advocacy

Initiatives

organizations
Stakeholder Engagement
4.14

List of stakeholder groups engaged- Tokio Marine Group's Approachby the organization.

to CSR (Tokio Marine Group's
Stakeholders)- Stakeholder Engagement- Fiscal 2013 CSR Dialogue- External Evaluations andAwards

4.15

4.16

Basis for identification and selection- Tokio Marine Group's Approachof stakeholders with whom to

to CSR (Tokio Marine Group's

engage.

Stakeholders)Approaches to stakeholder- Tokio Marine Group's Approachengagement.

to CSR- Stakeholder Engagement- Response to Customer

260

Item

Link
Feedback- Relations with Shareholders
and Investors- Relations with Insurance
Agents- Communication with
Employees
4.17

Key topics and concerns that have

- CSR Material Issues of Tokiobeen raised through stakeholder

Marine Group

engagement, and how the- Stakeholder Engagement

organization has responded to them.

- Response to Customer
Feedback

5. Management Approach and Performance Indicators
Economic

Disclosure on Management Approach
Economic Performance- Investor Relations (Corporate
Strategy)Market Presence- Investor Relations (Corporate
Strategy)

Indirect Economic Effects- CSR Material Issues of Tokio
Marine Group

Goals and Performance- Plans and Results of CSR
Initiatives

Policy- Tokio Marine Group's Approach
to CSR

Additional Contextual Information-

Aspect: Economic Performance
EC1

Direct economic value generated- Annual Reportand distributed, including revenues,- Local Community and Social

operating costs, employee

Contribution Activities

compensation, donations and other- CSR Performance Data

community investments, retained(Donations)earnings, and payments to capitalproviders and governments.
EC2

Financial implications and other risks- Plans and Results of CSR

and opportunities for theInitiatives

organization's activities due to- Responding to Climate Change

climate change.

and Natural Disaster Risk (Risks
and Opportunities Associatedwith Climate Change)

EC3

Coverage of the organization's- Annual Report

defined benefit plan obligations.

261

Item

Link
EC4

Significant financial assistance

Not Applicable

received from government.
Aspect: Market Presence
EC5

Range of ratios of standard entry-

level wage by gender compared to
local minimum wage at significant
locations of operation.
EC6

Policy, practices, and proportion of- Relations with Businessspending on locally-based suppliers

Partners

at significant locations of operation.
EC7

Procedures for local hiring and-proportion of senior management
hired from the local community at
locations of significant operation.
Aspect: Indirect Economic Effects
EC8Development and impact of- Challenging Social Issues

infrastructure investments and(Cancer, Poverty)

services provided primarily for public- Growth of Young People

benefit.

(Participating in Room to Read's
Educational Support Program in
Developing Countries)- Provision of Insurance Products
and Services (Mega-Solar
Package Program)- Preservation of Biodiversity(Mangrove Planting Project)

EC9Understanding and describing- Challenging Social Issues

significant indirect economic(Poverty)

impacts, including the extent of- Preservation of Biodiversity

impacts.

(Economic Benefits ofBiodiversity and Ecosystems
through Mangrove Planting)

ENVIRONMENTAL

Disclosure on Management Approach
Materials- Reduction of Environmental
Burden (Energy Conservation
and Resource Conservation
Initiatives)

Energy- Reduction of Environmental
Burden (Energy Conservation
and Resource Conservation
Initiatives)

Water- Reduction of Environmental
Burden (Energy Conservation

262

Item

Link
and Resource Conservation
Initiatives)
Biodiversity- Preservation of Biodiversity

Emissions, Effluents, and Waste- Reduction of Environmental
Burden (Initiatives toward
Becoming Carbon Neutral)

Products and Services- Provision of Insurance Products
and Services

Compliance- Reduction of Environmental
Burden (Management Structure
under an Environmental
Management System)

Transport- Reduction of Environmental
Burden (Energy Conservation
and Resource Conservation
Initiatives)

Overall- Reduction of Environmental
BurdenGoals and Performance- Plans and Results of CSR
Initiatives- CSR Performance Data
(Environment)

Policy- Reduction of Environmental
Burden (Management Structure
under an Environmental
Management System)

Organizational Responsibility- Reduction of Environmental
Burden (Management Structure
under an Environmental
Management System)

Training and Awareness- Reduction of Environmental
Burden (Raising Employees'
Energy Conservation
Awareness)

Monitoring and Follow-Up- Reduction of Environmental
Burden (Management Structure
under an Environmental
Management System)

Aspect: Materials
EN1

Materials used by weight or volume.

- CSR Performance Data
(Environment)

263

Item

Link
EN2

Percentage of materials used that-are recycled input materials.
Aspect: Energy
EN3

EN4

EN5

Direct energy consumption by- CSR Performance Data

primary energy source.

(Environment)

Indirect energy consumption by- CSR Performance Data

primary source.

(Environment)

Energy saved due to conservation- Reduction of Environmental

and efficiency improvements.

Burden (Energy Conservation
Measures in Buildings andFacilities)

EN6

Initiatives to provide energy-efficient- Risk Researchor renewable energy based products- Provision of Insurance Products

and services, and reductions inand Services

energy requirements as a result of
these initiatives.
EN7

Initiatives to reduce indirect energy- Reduction of Environmental

consumption and reductions

Burden (Energy Conservationachieved.

and Resource Conservation
Initiatives)

Aspect: Water
EN8

Total water withdrawal by source- CSR Performance Data
(Environmental Burden Data
(Tokio Marine & Nichido))

EN9

Water sources significantly affected-by withdrawal of water.
EN10

Percentage and total volume of-water recycled and reused.
Aspect: Biodiversity
EN11

Location and size of land owned,

Not Applicable

leased, managed in, or adjacent to,protected areas and areas of highbiodiversity value outside protectedareas.
EN12

Description of significant impacts of- Preservation of Biodiversity

activities, products, and services on- Creating Mangrove Forests

biodiversity in protected areas andareas of high biodiversity value
outside protected areas.
EN13

Habitats protected or restored.

- Creating Mangrove Forests

264

Item

Link
EN14

Strategies, current actions, and- Preservation of Biodiversity

future plans for managing impacts on- Creating Mangrove Forests

biodiversity.
EN15

Number of IUCN Red List species

Not Applicableand national conservation list
species with habitats in areas
affected by operations, by level ofextinction risk.
Aspect: Emissions, Effluents, and Waste
EN16

EN17

EN18

Total direct and indirect greenhouse- CSR Performance Datagas emissions by weight.

(Environment)

Other relevant indirect greenhouse- CSR Performance Datagas emissions by weight.

(Environment)

Initiatives to reduce greenhouse gas- Reduction of Environmental

emissions and reductions achieved.

Burden (Energy Conservation
Measures in Buildings andFacilities)

EN19

Emissions of ozone-depleting-

substances by weight.
EN20

NO, SO, and other significant air-

emissions by type and weight.
EN21

Total water discharge by quality and-destination.
EN22

Total weight of waste by type and- CSR Performance Datadisposal method.

(Environmental Burden Data
(Tokio Marine & Nichido))

EN23

Total number and volume of

Not Applicablesignificant spills.
EN24

Weight of transported, imported,

Not Applicable

exported, or treated waste deemedhazardous under the terms of theBasel Convention Annex I, II, III, and
VIII, and percentage of transported
waste shipped internationally.
EN25

Identity, size, protected status, and

Not Applicablebiodiversity value of water bodies
and related habitats significantly
affected by the reportingorganization's discharges of waterand runoff.
Aspect: Products and Services

265

Item

Link
EN26

Initiatives to mitigate environmental- Preservation of Biodiversity

impacts of products and services,- Preservation of Biodiversity

and extent of impact mitigation.

(Mangrove Planting Project)- Provision of Insurance Products
and Services

EN27

Percentage of products sold and

Not Applicable

their packaging materials that arereclaimed by category.
Aspect: Compliance
EN28

Monetary value of significant fines

Not Applicableand total number of non-monetary
sanctions for noncompliance withenvironmental laws and regulations.
Aspect: Transport
EN29

Significant environmental impacts of- CSR Performance Datatransporting products and other(Environment)

goods and materials used for theorganization's operations, andtransporting members of theworkforce.
Aspect: Overall
EN30

Total environmental protection-

expenditures and investments by
type.
Labor Practices

Labor Practices and Decent WorkManagement Approach
Employment- Fair and Honest Personnel
Affairs

Labor/Management Relations- Communication with
Employees

Occupational Health and Safety
Training and Education- Occupational Health and Safety- Utilizing Diverse Human
Resources- Development of Human
Resources

Diversity and Equal Opportunity- Work/Life Balance

Equal Remuneration for Women and-Men
Goals and Performance

-

266

Item

Link
Policies- Fair and Honest Personnel
Affairs- Development of Human
Resources- Utilizing Diverse Human
Resources- Work/Life Balance- Occupational Health and Safety- Communication with
Employees

Organizational Responsibility- Relations with Employees

Training and Awareness- Development of Human
Resources

Monitoring and Follow-Up-

Additional Contextual Information-

Aspect: Employment
LA1

Total workforce by employment type,- CSR Performance Data

employment contract, and region,(Human Rights and Labor)

broken down by gender
LA2

Total number and rate of new-

employee hires and employee
turnover by age group, gender, andregion.
LA3

Benefits provided to full-time-

employees that are not provided totemporary or part-time employees,
by significant locations of operation.
LA15

Return to work and retention rates- CSR Performance Data

after parental leave, by gender(Work/Life Balance)

Aspect: Labor/Management Relations
LA4

LA5

Percentage of employees covered- CSR Performance Data (Labor

by collective bargaining agreements.

union participation rate)

Minimum notice period(s) regarding-

operational changes, including
whether it is specified in collective
agreements.
Aspect: Occupational Health and Safety
LA6

Percentage of total workforce- Occupational Health and Safety

represented in formal joint- CSR Performance Data

management–worker health and

267

Item

Link
safety committees that help monitor(Percentage of employees whoand advise on occupational healthreceived health check)and safety programs.
LA7

Rates of injury, occupational- Occupational Health and Safety

diseases, lost days, and- CSR Performance Dataabsenteeism, and total number of(Industrial accidents)

work-related fatalities, by region andby gender.
LA8

Education, training, counseling,- Occupational Health and Safety

prevention, and risk-control
programs in place to assist
workforce members, their families, orcommunity members regarding
serious diseases.
LA9

Health and safety topics covered in- Occupational Health and Safety

formal agreements with trade unions.
Aspect: Training and Education
LA10

Average hours of training per year-

per employee by gender, and by
employee category.
LA11

Programs for skills management and- Development of Human

lifelong learning that support the

Resourcescontinued employability of- Utilizing Diverse Human

employees and assist them inResources

managing career endings.

- CSR Performance Data (Job
request system (job posting
system))- CSR Performance Data
(Number of employees using thesystem for continued
employment of older employees)

LA12

Percentage of employees receiving- Development of Human

regular performance and career

Resourcesdevelopment reviews, by gender.
Aspect: Diversity and Equal Opportunity
LA13

Composition of governance bodies- Utilizing Diverse Humanand breakdown of employees per

Resources

category according to indicators of- CSR Performance Data

diversity.

(Number of directors andmanagers)

Equal Remuneration for Women and Men
LA14

Ratio of basic salary and-remuneration of women to men by

268

Item

Link
employee category, by significant
locations of operation.

Human Rights

Human Rights Performance Indicators

Performance
Indicators

Disclosure on Management Approach
Investment and Procurement- Participation in External

Practices

Initiatives (UNGC, UNEP FI)

Non-discrimination- Respect for Human Rights

Freedom of Association and- Communication with

Collective Bargaining

Employees- Participation in External
Initiatives (UNGC, UNEP FI)

Child Labor- Respect for Human Rights- Participation in External
Initiatives (UNGC, UNEP FI)

Forced and Compulsory Labor- Respect for Human Rights- Participation in External
Initiatives (UNGC, UNEP FI)

Security Practices
Indigenous Rights- Respect for Human Rights- Participation in External
Initiatives (UNGC, UNEP FI)

Assessment- Respect for Human Rights

Remediation- Respect for Human Rights

Goals and Performance- Respect for Human Rights

Policy- Respect for Human Rights

Organizational Risk Assessment- Respect for Human Rights

Impact Assessment- Respect for Human Rights

Organizational Responsibility- Respect for Human Rights

Training and Awareness- CSR Performance Data
(Human rights training
participation rate and hours)

Monitoring, Follow-Up and- Respect for Human Rights

Remediation
Additional Contextual Information
Aspect: Investment and Procurement Practices
HR1

269

Item

Link
Percentage and total number of- Participation in Externalsignificant investment agreements

Initiatives (UNGC, UNEP FI)

and contracts that include clauses- Respect for Human Rights

incorporating human rights concerns,or that have undergone human rights
screening.
HR2

Percentage of significant suppliers,-

contractors, and other business
partners that have undergone humanrights screening, and actions taken.
HR3

Total hours of employee training on- Respect for Human Rights

policies and procedures concerning- CSR Performance Data

aspects of human rights that are(Human rights training

relevant to operations.

participation rate and hours)

Aspect: Non-discrimination
HR4

Total number of incidents of

Not Applicablediscrimination and corrective actions
taken.
Aspect: Freedom of Association and Collective Bargaining
HR5

Operations and significant suppliers

Not Applicableidentified in which the right toexercise freedom of association andcollective bargaining may be violated
or at significant risk, and actions
taken to support these rights.
Aspect: Child Labor
HR6

Operations and significant suppliers

Not Applicableidentified as having significant risk
for incidents of child labor, andmeasures taken to contribute to theeffective abolition of child labor.
Aspect: Forced and Compulsory Labor
HR7

Operations and significant suppliers

Not Applicableidentified as having significant risk
for incidents of forced or compulsory
labor, and measures to contribute to
the elimination of all forms of forced
or compulsory labor.
Aspect: Security Practices
HR8

Percentage of security personnel-

trained in the organization's policies
or procedures concerning aspects of

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human rights that are relevant tooperations.
Aspect: Indigenous Rights
HR9

Total number of incidents of

Not Applicableviolations involving rights ofindigenous people and actions
taken.
Assessment
HR10

Percentage and total number of-operations that have been subject tohuman rights reviews and/or impact
assessments.
Remediation
HR11

Number of grievances related to-human rights filed, addressed andresolved through formal grievancemechanisms.
SocietySociety Performance Indicators

Performance
Indicators

Disclosure on Management Approach
Local Communities- Local Community and Social
Contribution Activities

Corruption- Compliance

Public Policy-

Anti-Competitive Behavior- Compliance

Compliance- Compliance

Goals and Performance- Plans and Results of CSR
Initiatives- Local Community and Social
Contribution Activities

Policy- Compliance- Material Issue - Social

Organizational Responsibility- Compliance- Local Community and Social
Contribution Activities

Training and Awareness- Compliance

Additional Contextual Information

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Link
Aspect: Local Communities
SO1

SO9

Percentage of operations with

- Local Community and Social

implemented local community

Contribution Activities

engagement, impact assessments,- Challenging Social Issues -and development programs.

Poverty

Operations with significant potential

Not Applicableor actual negative impacts on local
communities.
SO10

Prevention and mitigation measures

Not Applicable

implemented in operations withsignificant potential or actual
negative impacts on local
communities.
Aspect: Corruption
SO2

Percentage and total number of- Compliancebusiness units analyzed for risks
related to corruption.
SO3

Percentage of employees trained in- Complianceorganization's anti-corruption policies
and procedures.
SO4

Actions taken in response to

Not Applicableincidents of corruption.
Aspect: Public Policy
SO5

Public policy positions and-participation in public policy
development and lobbying.
SO6

Total value of financial and in-kind-

contributions to political parties,
politicians, and related institutions bycountry.
Aspect: Anti-Competitive Behavior
SO7

Total number of legal actions for

Not Applicableanticompetitive behavior, anti-trust,and monopoly practices and theiroutcomes.
Aspect: Compliance
SO8

Monetary value of significant fines

Not Applicableand total number of non-monetary
sanctions for noncompliance withlaws and regulations.

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Product

Link
Product Responsibility Performance Indicators

Responsibility
Performance

Disclosure on Management Approach

Indicators

Customer Health and Safety
Product and Service Labeling- Basic Policies for Protection ofCustomers' Interests- Quality Improvement Initiatives- Information Disclosure

Marketing Communications- Basic Policies for Protection ofCustomers' Interests- Quality Improvement Initiatives

Customer Privacy- Response to Customer
Feedback- Information Security

Compliance
Goals and Performance- Compliance- Plans and Results of CSR
Initiatives

Policy- Basic Policies for Protection ofCustomers' Interests- Information Security (Privacy
Policy)Organizational Responsibility- Response to Customer
FeedbackTraining and Awareness- Quality Improvement Initiatives- Relations with Insurance
Agents- Compliance (ComplianceTraining)

Monitoring and Follow-Up- Response to Customer
Feedback- Information Security(Acquisition of ExternalCertification)

Additional Contextual Information-

Aspect: Customer Health and Safety
PR1

Life cycle stages in which health and-safety impacts of products andservices are assessed for
improvement, and percentage ofsignificant products and services

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categories subject to suchprocedures.
PR2

Total number of incidents of-noncompliance with regulations andvoluntary codes concerning healthand safety impacts of products andservices during their life cycle, by
type of outcomes.
Aspect: Product and Service Labeling
PR3

Type of product and service-

information required by procedures,and percentage of significant
products and services subject tosuch information requirements.
PR4

Total number of incidents of-noncompliance with regulations andvoluntary codes concerning productand service information and labeling,by type of outcomes.
PR5

Practices related to customer- Response to Customer

satisfaction, including results ofFeedback

surveys measuring customer
satisfaction.
Aspect: Marketing Communications
PR6

Programs for adherence to laws,- Response to Customer

standards, and voluntary codes

Feedback

related to marketing
communications, including
advertising, promotion, andsponsorship.
PR7

Total number of incidents of

Not Applicablenoncompliance with regulations andvoluntary codes concerningmarketing communications, including
advertising, promotion, andsponsorship by type of outcomes.
Aspect: Customer Privacy
PR8

Total number of substantiated- Response to Customer

complaints regarding breaches ofFeedback

customer privacy and losses of- Information Security

customer data.
Aspect: Compliance

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PR9

Monetary value of significant fines

Not Applicablefor noncompliance with laws andregulations concerning the provisionand use of products and services.
Financial Services Sector Supplement
Item

Link
Disclosure on Management Approach
Audit- Compliance

Active Ownership- Environment Investment

Compliance- Compliance

Goals and Performance- Plans and Results of CSR
Initiatives

Policy- Tokio Marine Group's Approach
to CSR- Basic Policies for Protection ofCustomers' Interests

Organizational Responsibility
Training and Awareness- Compliance- Response to Customer
Feedback- Relations with Insurance
AgentsAdditional Contextual Information-

Aspect: Product Portfolio
FS1

FS2

Policies with specific environmental- Tokio Marine Group's CSR

and social components applied to- CSR Material Issues of Tokiobusiness lines.

Marine Group

Procedures for assessing and- CSR Material Issues of Tokio

screening environmental and social

Marine Group (Process forrisks in business lines.

Specifying CSR Material Issuesof Tokio Marine Group)- CSR Promotion Strucure- Risk Research- Risk Management- Environmental Investment

FS3

Processes for monitoring clients'- Relations with Business

implementation of and compliancePartners

with environmental and social- Relations with Customers

requirements included in agreements- Complianceor transactions.

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Link
FS4

Process(es) for improving staff-

competency to implement theenvironmental and social policies
and procedures as applied tobusiness lines.
FS5

Interactions with- External Evaluations andclients/investees/business partners

Awardsregarding environmental and social- Relations with Shareholders

risks and opportunities.

and Investors- Relations with Customers- Relations with Business
Partners

FS6

Percentage of the portfolio for- Investor Relations (Financial

business lines by specific region,

Highlights)

size (e.g. micro/SME/large) and bysector.
FS7

FS8

Monetary value of products and- Challenging Social Issues –services designed to deliver a

Povertyspecific social benefit for each

- Provision of Insurance Products

business line broken down by

and Services (Mega-Solar

purpose.

Package Program)Monetary value of products and- Provision of Insurance Products

services designed to deliver aand Services (Mega-Solar

specific environmental benefit for

Package Program)each business line broken down by- Environmental Investment

purpose.

(Launching a Solar Energy Fund)- Consulting

Aspect: Audit
FS9

Coverage and frequency of audits to- Risk Management

assess implementation of- Third-Party Assurance

environmental and social policies
and risk assessment procedures.
Aspect: Active Ownership
FS10

Percentage and number of-companies held in the institution's
portfolio with which the reportingorganization has interacted on
environmental or social issues.
FS11

Percentage of assets subject to- Environmental Investment

positive and negative environmental(Launching a Solar Energy Fund)or social screening.
FS12

Voting policy(ies) applied to-environmental or social issues for

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shares over which the reportingorganization holds the right to voteshares or advises on voting.
Aspect: Community
FS13

Access points in low-populated or- Challenging Social Issues

economically disadvantaged areas(Poverty)

by type.
FS14

Initiatives to improve access to- Provision of Insurance Products

financial services for disadvantaged

and Services (Participation in thepeople.

World Bank's Pacific Disaster
Risk Financing Pilot Program)- Challenging Social Issues(Poverty)

Aspect: Product and Service Labeling
FS15

Policies for the fair design and sale

- Relations with Customersof financial products and services.

- Tokio Marine & Nichido(Respond to customer trust) (inJapanese)

FS16

Initiatives to enhance financial- Relations with Customers

literacy by type of beneficiary.

- Tokio Marine & Nichido(Respond to customer trust) (inJapanese)277

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ISO 26000, the international standard concerning the social responsibility of organizations, was issued in
November 2010.
By referring to the core subjects addressed in ISO 26000, specifically organizational governance, human rights,
labor practices, the environment, fair operating practices, consumer issues and community involvement anddevelopment, Tokio Marine Group reviews the materiality of its CSR issues and makes efforts to improve them.
Below are website links to the pages introducing Tokio Marine Group's initiatives for addressing issues describedin the ISO 26000 standard.

The Seven Core Subjects of ISO 26000 and Tokio Marine Group's Initiatives
Core issues

Organizational governance

Link- CSR Promotion Structure- Corporate Governance- Internal Control Systems- Stakeholder Engagement

Core issues

Human rights

Issue 1Due diligence

Issue 2

Human rights risk situations

Issue 3

Avoidance of complicity

Issue 4

Resolving grievances

Issue 5Discrimination and vulnerable
groupsIssue 6

Civil and political rights

Issue 7

Economic, social and cultural rights

Issue 8- Tokio Marine Group's Approach to CSR- Participation in External Initiatives
The United Nations Global Compact- Respect for Human Rights- Compliance- Fair and Honest Personnel Affairs

Fundamental principles and rights
at work

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Core issues

Issue 1

Issue 2

Labour practices
Employment and employment
relationships
Conditions of work and social
protection

Issue 3Social dialogue

Issue 4

Health and safety at work

Issue 5
Core issues- Relations with Employees

Human development and training
in the workplace
The environment

Issue 1Prevention of pollution

Issue 2

Sustainable resource use- Environmental

Issue 3

Climate change mitigation and- Local Community and Social Contribution

adaptation

Activities

Protection of the environment,
Issue 4

- Creating Mangrove Forests

biodiversity and restoration ofnatural habitats

Core issues

Fair operating practices

Issue 1Anti-corruption

Issue 2

Responsible political involvement

Issue 3

Fair competition

Issue 4

Issue 5Tokio Marine Group's Approach to CSR- Governance- Compliance

Promoting social responsibility in- Relations with Customers

the value chain- Relations with Business Partners

Respect for property rights

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Core issues

Consumer issues
Fair marketing, factual andIssue 1

unbiased information and faircontractual practices

Issue 2
Issue 3

Protecting consumers' health andsafetySustainable consumption- Compliance- Information Security

Issue 4

Issue 5

Consumer service, support, and- Relations with Customers

complaint and dispute resolution- Relations with Insurance Agents

Consumer data protection andprivacy

Issue 6

Access to essential services

Issue 7

Education and awarenessCore issues

Community involvement anddevelopment

Issue 1

Community involvement

Issue 2

Education and culture

Issue 3

Employment creation and skills
development- Local Community and Social Contribution

Issue 4

Technology development andActivities

access- Creating Mangrove Forests

Issue 5

Wealth and income creation

Issue 6

HealthIssue 7

Social investment

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Tokio Marine Nichido Building Shinkan,
2-1, Marunouchi 1-chome, Chiyoda-ku,
Tokyo 100-0005, Japan
Tel: +81-3-6212-3333