AT 70, JAPAN AIRPORT TERMINALHEADS FOR A NEW GATEWAY

Haneda Crossing: where possibilities intersect
The year 2023 marks our 70th anniversary.
By melding our Group companies and their employees, we plan to turn the diversity they
represent into strengths that will build for us a distinctive future.
Our logo—a stylized capital letter H—represents our sense of unity in diversity. The overall
dynamic design of the letter communicates to the world the Japan Airport Terminal Group’sfuture vision.
The letter’s two stem lines represent our earnest, direct gaze toward the people visiting ourairport. Meanwhile, the crossbar evokes the feeling of gliding and flying into the future.

CONTENTS
The future we seek
05
07
11

Our Group philosophy andlong-term vision
Message from the CEO
Message from the COO

Value Creation Story
15

Our history of value creation

17

Value Creation Process

19

Capital realizes value creation

Medium-term Business Plan

01

21

External environment awareness / Goals to be attained by 2030

23

Medium-term business plan as part of our overall strategy

25

Earnings based strategy

27

Management strategy

29

Sustainability strategy31Progress attained by business divisions

Special Feature

Corporate governance

33

Enhancing airport terminal functions

63

Messages from Outside Directors

35

terminal.0 HANEDA

65

Corporate governance structure /37

Realizing retail business unique to airports

Organizational chart / Organizations
involved in corporate governance /Materiality Initiatives
39

Key issues and KPIs

41

Measures to combat climate change

45

Effective use of limited resources

47

Development of a safe, comfortable andadvanced airport

53

Contribution to local and regional

Skills matrix for officers
67
69

explain to the public how the Group is working
to solve societal issues and improvesustainable corporate value through itsbusiness.
In preparing this report, we have referred

Officer compensation planFoundation, and the Guidance forInquiries regarding this report should be addressed to:

the Ministry of Economy, Trade and Industry.

Sustainability Management Office
Japan Airport Terminal Co., Ltd.
Terminal1, 3-3-2 Haneda Airport, Ota-ku, Tokyo 144-0041
E-mail:sustainability@jat-co.com
Tel.: 81 + 3-5757-8064

Information
disclosure system

Cross-shareholdings / Policy on takeover
Executive Team55

Human Resource Development73

Financial and Non-financial Highlights

59

Promotion of diversity and inclusion and75

Ten-Year Financial Summary

respect for human rights

77

Corporate Data / Stock Information /Strengthening of risk management

Scope

Report 2023 was produced and published tohttps://www.tokyo-airport-bldg.co.jp/en/corporate_profile/group.html

Data

Promotion of fair business activities /The Japan Airport Terminal Group’s Integrated

Evaluating the Board’s effectiveness /communities

61

Editorial policy

This report covers the Japan Airport Terminal Group
Note: Affiliated companies are listed at the URL below.

bids / Shareholder and investor relations
71

Reporting period
This report covers FY2022 (April 1, 2022 to March 31, 2023)
Note: Earnings results cover FY2022, but some data
include activities prior to March 2022 and after
April 2023.

Group Companies

Forward-looking statements
This report contains forward-looking statements andprojections based on plans. Please be aware that
actual results and achievements may differ.

to the International Integrated Reporting
Framework, recommended by the IFRSCollaborative Value Creation formulated by

Financial information
Website:Investor relations

Sustainability
Website:Sustainability

https://www.tokyo-airport-bldg.co.jp/en/ir/ https://www.tokyo-airport-bldg.co.jp/en/sustainability/
https://www.tokyo-airport-bldg.co.jp/en/ir/ https://www.tokyo-airport-bldg.co.jp/en/sustainability/
https://www.tokyo-airport-bldg.co.jp/en/ir/ https://www.tokyo-airport-bldg.co.jp/en/sustainability/
Integrated report https://www.tokyo-airport-bldg.co.jp/en/sustainability/
IR materials and stock information, etc.

Environment, social, and governanceJapan Airport Terminal Report 2023

02

At a Glance
Outline of Business

Builder, manager, operator of Haneda Airport terminals

03

Awarded 5–Star Airport Rating

Breakdown of sales by business

Under the Airport Law, the Japan Airport Terminal Group has been

designated an airport functional facility operator at Haneda Airport.

Food and beverage¥8,452 million

It operates and manages Terminals 1, 2, and 3, as well as parking
lots P1, P4, and P5. The Group not only rents out office space, but

Sales:

also sells goods (including food) at airport stores, operates
Merchandise
sales¥41,317 million

restaurants, produces and sells in-flight meals, and provides travel
services.

¥113,050
millionFacilities management¥63,280 million

In addition, we provide dining services. These include: the saleof goods; production and sale of in-flight meals at base airports

Role of administrators at Haneda Airport

such as Narita International Airport; and the leasing of real estate

Japanese National
Governmentby using Company-owned land outside the airport.

(Minister of Land,Infrastructure, Transportand Tourism)

Besides these services, we leverage the experience we havegained over the years to deploy new businesses, both inside andoutside airports.

Installation / management

Japan Airport Terminal Group

Airport facilities(basic facilities)･ Runways/Taxiways/Aprons･ Control facilities
Passenger terminals

Haneda Airport
passenger traffic:

59.87

millionpeople

Domestic flights: 53.06 million passengers

International flights: 6.8 million passengers* FY2022 results

As an air gateway to Japan, we will continue aiming
to be an airport that is trusted and chosen bycustomers from around the world, as well as thosein the aviation industry.
To date, Japan Airport Terminal has been
awarded the world’s highest standard 5-Star
Airport Rating for nine straight years in the World
Airport Awards from the London-based Skytrax
international air transportation rating organization.
In addition, we have been ranked first in theworld for eight consecutive years in the airport
cleanliness category, as well as number one in theworld for 11 consecutive years in thecomprehensive domestic airport evaluation
category.
Then we have also been ranked number one in
the world for five consecutive years in the Persons
with Reduced Mobility (PRM) category, which
includes the elderly, disabled, and injured people.

Outline of Business
Haneda Airport Wharf

Group companies (19 consolidated companies)

Construction, management, andoperation of passenger terminalsFacilities Management

The Royal Park Hotel Tokyo Haneda
P5 Multilevel Car Park･ Tokyo International Air Terminal Corporation (TIAT)･ Japan Airport Techno Co., Ltd.
･ Haneda Airport Security Co., Ltd.

Real estate rental･ Sakura Shokai Co., Ltd.

Management and operation ofparking lots

･ Haneda Passenger Service Co., Ltd.

Passenger services･ Big Wing Co., Ltd.
･ Japan Airport Ground Handling Co., Ltd.
･ Haneda Future Research Institute Incorporated

Terminal 3･ Haneda Airport Enterprise Co., Ltd.
･ International Trade Inc.

Merchandise Sales

Operation (including commissionedoperation) of retail andwholesale stores･ Japan Airport Logitem Co., Ltd.
･ Japan Airport Terminal Trading (Chengdu) Co., Ltd.
･ Hamashin Co., Ltd.
･ Japan Duty Free Fa-So-La Isetan Mitsukoshi Co., Ltd.
･ Air BIC Inc.

P1 Multilevel Car Park
Terminal 1P4 Multilevel Car Park

1Terminal

Terminal 1 opened in 1993. In 2018, we
opened THE HANEDA HOUSE and then, in2019, renovated the arrival lobby and thefirst basement of the building, the latterarea providing a place where ourcustomers can relax.

2

Terminal

Terminal 2

Terminal 2 opened in December 2004. We
provide a comfortable space there for ourcustomers that includes an open terracewith a range of chairs and tables brought
over from around the world. Our StardustStage, lit up by 4,000 LED lights, offers aspace from which to enjoy night views andrunway lights.

Food and beverage

Operation of restaurants
Manufacture andsale of in-flight meals

In March 2020, we provided facilities for use byinternational flights, thus strengthening our connecting
services between domestic and international flights, andproviding greater customer convenience.

3Terminal･ Tokyo Airport Restaurant Co., Ltd.
･ Cosmo Enterprise Co., Ltd.
･ Lani Ke Akua Pacific, Inc.
･ Kaikan Kaihatsu Co., Ltd.

Terminal 3 opened in 2010 with theexpansion of international flight slots. In
addition to welcoming customers withtraditional Japanese hospitality, we have
implemented the automated passenger
procedure FAST TRAVEL. This is expected
to reduce personnel costs, improve
traveler satisfaction, and ensure a smoothboarding process.

Japan Airport Terminal Report 202304

The future we seek

Customer Satisfaction Philosophy

Peace to those who enter, hail to those who leave

PA X I N T R A N T I B V S S A LV S E X E V N T I B V SThis Latin inscription—often translated as “Peace to those who enter, good health to those who depart”—isPhilosophy

Harmony between the Business and the Society

Business Policy

Establish absolute safety in passenger terminals.

Philosophy
Customer
Satisfaction Philosophy

The Japan Airport Terminal Group has adopted the inscription as its customer service (CS) philosophy, as wework to improve our services to ensure the satisfaction of all those using Haneda Airport.
Each year, the Group’s

Operate passenger terminals stably and efficiently.

CS award winners visit

Business Policy

Reinforcement of the corporate structure and improvement of the combinedcompetence of group companies.

Rothenburg, in orderto keep the philosophy
front of mind.

Sustainability Basic Policy

To Be a World Best Airport- To be the world’s most respected airport, pursuing the satisfaction of all stakeholders -The Japan Airport Terminal Group, as a purely private company engaged in construction, management andoperation of highly public passenger terminals, has adopted a basic philosophy of “Harmony between the Businessand the Society.”
To realize “To Be a World Best Airport - To be the world’s most respected airport, pursuing the satisfaction of
all stakeholders -,” we will promote sustainable business activities while contributing to the development of thesocioeconomy under the Sustainability Basic Policy.

airport.
It reflects our determination to continue pursuing stakeholder satisfaction and, in the process, tomake Haneda Airport the most highly respected and No. 1 in the world.
This is not about the number of passengers or the size of the terminal. It is about being No. 1 inCustomers

as to fully satisfy our functions; and putting more energy into customer-oriented services ratherLocalCommunities

In partnership with surrounding communities, wenot only contribute to the growth of the Tokyo
metropolitan area, but also enable domestic air
mobility in cooperation with airports throughout
the country as the hub of the aviation network, andaim to co-exist and co-prosper with local
communities throughout Japan.

GlobalEnvironment

In moving toward a decarbonized society and/or aresource-circulation society, we aim to reduce theenvironmental burden associated with businessactivities through, for example, promoting measuresagainst global warming and 3R, and realize
sustainable airports in harmony with the global
environment in cooperation with stakeholders.

than architectural dynamism.
Based on this long-term vision, we seek to be an airport that is well-remembered by ourcustomers.
Employees

Our stakeholders

Partners

An airport capable of symbiotic development.

Employees
A Company where people can work with pride.

An environment-friendly airport.

CommonCustomers

An airport they want to visit again.

Local Communities

An airport that contributes to community development.

Shareholders/Investors

We endeavor to be transparent in disclosing
information on a timely basis and increase
corporate value from a long-term perspective,
based on engagement with shareholders andinvestors.

Having ensured absolute safety, we properly manage risks that may pose a threat to business activities. Also, we routinely
promote disaster prevention measures, etc., and business continuity management so that, even in emergencies, we canensure safety and continue operating the passenger terminal, which is public infrastructure, without delays.

Shareholders/Investors
Sustainable growth attained through efficient management.

CommonData

Global environment

We give consideration to physical and mental
health and security of officers and employees,
and strive to develop personnel and improve
work environments so that they can work witha motivation while exercising a wide range ofabilities they have in various fields associatedwith the airport.

Corporate governancePartners

Together with partners, such as airline
companies, tenants and subcontractors, andthe national government, we promote thedevelopment of safe and secure airports andopen innovation toward mutual growth.

Materiality Initiatives

terms of, for example, the way we combine ingenuity and wisdom; paying attention to detail, soServing as an air gateway to Japan, we strive
to operate customer-centered passenger
terminals (convenience, comfortableness andfunctionality), continuously work at improving
services and operations while actively utilizing
digital technologies, and provide the best
hospitality.

Special Feature

The Japan Airport Terminal Group has as its long-term vision the goal of being a world best

Sustainability Basic Policy

Medium-term Business Plan

Long-term Vision

Value Creation Story

Operate passenger terminals for the benefit of customers (for convenience,comfort and functionality).

engraved on the Spital Gate, in the well-preserved medieval town of Rothenburg ob der Tauber, Germany.

The future we seek

Our Group philosophy and long-term vision

We comply with domestic and overseas laws, regulations and rules, and carry out business honestly and fairly while taking
human rights into consideration.

Disaster prevention measures, business continuity, legal compliance, consideration for human rights, etc.

05

Japan Airport Terminal Report 2023

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