2017
SUSTAINABILITY REPORTSustainability Report 2017 index

Tokio Marine Group's CSR
Top Message
Tokio Marine Group's Approach to CSRGroup Core CSR Themes andMateriality
Relationship between Group Initiatives
and SDGs

CSR Promotion Structure andInitiatives for Permeating CSR within
the Group
Stakeholder Engagement
Plans and Results of CSR Initiatives
External Evaluations and Participationin Initiatives

GovernanceCorporate GovernanceInternal Control
Respect for Human Rights

P. 03

P. 89
Creating a Society Where People Can
Live with Security through Sustainable
Investments and Financing

CSR in the Value Chain

Core Theme1 Providing Safety and Security
Making Society Resilient to Natural
Disasters
Building a Secure Society by Utilizing
Traffic Technology Innovation

Building a Secure Society by
Responding to Varying Lifestyles andChanges in Society
Eliminating Poverty in Society
Improving Quality from theCustomer’s Perspective

Core Theme2 Protecting the Earth
Promoting Environmental
Management
Preserving Biodiversity throughProducts and Services
Preventing Global Warming by
Promoting the Development of Clean
EnergyP. 109P. 179Building Communities for People toLive with Peace of Mind throughEnvironmental Protection Activities

Core Theme3 Supporting People

P. 208Promoting Health and Productivity
Management

Nurturing Generations Responsible
for the Future

Developing and Utilizing Diverse
Human Resources

Aiming to Create a Symbiotic
Society

Building a Society Based on Healthand Longevity to Ensure Peace ofMind

CSR Library
Overview of Group CSR Reporting
Editorial Policy
CSR Performance Data
Download PDF version of the
Sustainability Report

P. 256GRI Standards Content Index
Recognition about ISO 26000
Corporate Information

Third-Party Assurance2Tokio Marine Group’s CSR

We introduce Tokio Marine Group’s CSR approach and strategies, CSR promotion structure, stakeholder engagement, plans andresults, external evaluations and participation in initiatives.

Top Message
A message from Tsuyoshi Nagano, President andTokio Marine Group’s Approach to
CSRGroup CEO.

With the aim of being a Good Company trusted by all
people and society, Tokio Marine Group implements
its Corporate Philosophy based on the Tokio Marine
Group CSR Charter.

Group Core CSR Themes andMateriality

Relationship between Group
Initiatives and SDGs

We identified materiality and are working toward value

Tokio Marine Group will contribute to the United

creation in each of the three core CSR themes of

Nations Sustainable Development Goals (SDGs)“Providing Safety and Security,” “Protecting the Earth”

based on four activity themes.

and “Supporting People.”

CSR Promotion Structure andInitiatives for Permeating CSR
within the Group

Stakeholder Engagement
We introduce our structure for stakeholder
engagement and include specific examples.

We introduce the CSR promotion structure andinitiatives for permeating CSR within the Group.

3

Plans and Results of CSR Initiatives

External Evaluations andParticipation in Initiatives

We introduce the mid-term business plan and the

We introduce external evaluations as well as our

initiative plans and results of each fiscal year.

participation in initiatives.

4Top Message

Toward a Safe, Secure and Sustainable Future

The Sustainable Development Goals (SDGs), adopted at the United Nations Summit in September 2015, are attracting attention andthere are rising expectations that companies will work together with governments and municipalities, nonprofit organizations (NPOs)
and citizens to proactively contribute to resolving societal issues. Tokio Marine Group believes corporate social responsibility (CSR) is
synonymous with the implementation of our Corporate Philosophy and that promoting efforts to solve societal issues will lead to theGroup’s sustainable growth. For these reasons, under our “To Be a Good Company 2017” mid-term business plan, which we launchedin fiscal 2015, we have set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as our core CSR themes andwill promote CSR with the participation of all employees globally. As this mid-term business plan also approaches its final fiscal year,
our ever more self-motivated employees will act with integrity and compassion, and as this spreads throughout organizations and theentire Group, we believe that it will create a virtuous cycle of developing innovative products and services along with contributing to local
communities and society. By implementing these initiatives, we aim to become a “Good Company” that is trusted by all people andsociety.

Providing Safety and Security
The Sendai Framework for Disaster Risk Reduction 2015-2030 was adopted in 2015 at the Third United Nations World Conference on
Disaster Risk Reduction with the aim of mitigating damages from natural disasters and other causes. Moreover, amid the rise of risks
other than natural disasters, including geopolitical risks, it is necessary to develop appropriate risk management solutions and build safe
and secure communities. To ensure it can properly support customers and society even amid these changes, Tokio Marine Group
provides safety and security throughout all its business activities. This includes carrying out industry-academia collaborative research,offering products and services to prepare for a variety of risks, participating in international initiatives, continuously supporting
reconstruction of disaster-stricken regions in collaboration with partners and conducting on-site Disaster Prevention Lessons for school
children.

Industry-Academia Collaborative Research
Responding to climate change and natural disasters is a high-priority issue for Tokio Marine Group from the perspective of enterpriserisk management. Accordingly, Tokio Marine Group has been promoting research on climate change and natural disaster risk throughindustry-academia collaborative research in cooperation with world-class research institutions that include The University of Tokyo(since 2005), Nagoya University (since 2007), Tohoku University (since 2011) and Kyoto University (since 2012). In undertaking thisresearch, we strive to ascertain details of forecasts for damage caused by any natural disasters that could possibly occur in the futureand share the outcomes of this research with society.

From fiscal 2017 onward, we will continue and enhance industry-academia collaborative research and strive to utilize our researchoutcomes for sophisticating hazard maps in local communities and for use in evacuation plans of local governments to raise safety andsecurity in regional communities. In March 2016, Tokio Marine & Nichido, together with Tohoku University, convened a forum in Sendai
entitled Five Years after the Great East Japan Earthquake, a Disaster We Will Never Forget, where we publicly presented ourachievements on industry-academia collaborative earthquake and tsunami risk assessment. At the same time, we shared the thoughts
of municipalities, companies, NPOs and insurance agents toward the reconstruction of disaster-stricken areas as well as disasterprevention.

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Creating Value through Products and Services
Tokio Marine Group strives to quickly provide security to customers and communities through insurance and various services whendisasters or accidents occur. Tokio Marine Group has begun distributing to customers personalized videos with customized information
on necessary insurance in preparation for disasters. Tokio Marine Group provides its corporate customers with expert advice toexpedite business resumption and assist corporate customers in designing optimal business continuity plans (BCP). Tokio Marine
Group also offers the products that provide safety and security to people who had not necessarily been insured. These products include
One Day Auto Insurance, which is aimed at reducing auto accidents involving uninsured drivers by encouraging young drivers who do
not own vehicles to sign up for insurance, as well as weather insurance and micro-insurance targeting farmers and low-income earners
in India who suffer from poverty. We are also moving ahead in offering products and services that anticipate changes in customer needs
and society. These include Drive Agent Personal, “Cyber Risk Insurance,” “participation in demonstration tests on public roads forautonomous vehicles” and “a new type of overseas travel insurance for foreign tourists visiting Japan.”

Participation in International Initiatives
To raise the resilience of society as a whole to natural disasters and contribute to resolving disaster issues and mitigating damages,
Tokio Marine Group participates in the United Nations Office for Disaster Risk Reduction (UNISDR) Private Sector Alliance for Disaster
Resilient Societies (ARISE) as well as in ClimateWise and The Geneva Association Extreme Events and Climate Risk (EE+CR) working
group, as we make efforts to promote global disaster prevention.

Earthquake Reconstruction Support and Disaster Prevention Awareness and Education
Tokio Marine Group is continuing to provide support to the Tohoku Region affected by the Great East Japan Earthquake through avariety of activities that include support of the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region, volunteer
reconstruction support activities by employees and agents in affected areas and offering lunch menus from disaster-stricken regions at
employee cafeterias with charitable donations. These support efforts are driven by our determination to “never forget the event at any
cost and continue to do whatever we can do even in any small way.” For the Kumamoto earthquakes that struck in April 2016, the entire
company worked as one to ensure swift claim payments to customers while new employees of Tokio Marine & Nichido participated invarious volunteer activities. Additionally, we delivered relief funds donated by domestic and overseas Group companies and theiremployees and agents to affected local governments. Moreover, to ensure future generations are prepared for the next disasters andcan protect themselves, we also actively hold Disaster Prevention Lessons conducted by employees who visit schools as volunteer
instructors targeting mainly elementary school children.

6Protecting the Earth
Tokio Marine Group undertakes the Green Gift Project*1 for protecting the earth together with its customers as it carries out a variety ofenvironmental protection activities in Japan and overseas through its products and services. Mangrove planting commenced by Tokio
Marine & Nichido in 1999 has become a project that symbolizes Tokio Marine Group’s CSR activities and now includes volunteer treeplanting tours with the participation of members of Tokio Marine & Nichido’s management and domestic and overseas Group
employees. Additionally, Tokio Marine Group consumes large amounts of paper resources and energy in its own business activities andis continually aware of the environmental burden of these activities. At the same time, we have implemented the ISO 14001
environmental management system and our unique Green Assist environmental management system as we continually work to reduce
consumption of these resources. Tokio Marine Group also promotes a variety of other measures to protect the earth as a global
insurance group that gives thought to the future of our planet and acts responsibly.

Creating Value through Products and Services
Tokio Marine & Nichido initiated the Green Gift Project in 2009 based on the concept of “implementing environmental protection
activities together with customers,” and this project has been the driving force for mangrove planting. In October 2013, the scope of thisproject was expanded to include natural conservation activities throughout Japan. In this manner, we are protecting the naturalenvironment in Japan and abroad as a member of society together with residents in each community.

In October 2016, we changed the name of these environmental activities in Japan to the Green Gift Planet GENKI Program. In doing so,
we aim to carry out activities that are close to our customers and local communities and make further efforts to promote environmental
protection. The Group’s initiatives for protecting the earth’s environment through its main businesses also extend across various nations.
As one example, in 2015 U.S.-based Philadelphia Insurance Companies (PHLY) newly commenced the “PHLY 80K Trees” tree-planting
program, which contributes to disaster prevention and mitigation in areas with frequent forest fires, inspired by Tokio Marine & Nichido’s
Green Gift Project.

Reducing the Environmental Footprint and Becoming Carbon Neutral
Tokio Marine Group promotes such initiatives as conserving electricity and energy, raising business efficiency by using tablet devices
and promoting paperless operations. At the same time, the entire Group (consolidated basis) achieved carbon neutral status*2 in fiscal
2011 as well as in the four consecutive years from fiscal 2013 to fiscal 2016 by offsetting the CO2 emissions generated by its businessactivities with CO2 absorption and fixation through means such as the Mangrove Planting Project and acquisition of Tradable Green
Certificates. In the future as well, Tokio Marine Group will continue efforts to reduce its environmental footprint and to realize carbon
neutral status.

Our Passion Embodied in Mangrove Planting
This year the Mangrove Planting Project marked its 19th year following its launch in 1999, and as of the end of March 2017, a total of
10,103 hectares of mangrove forest have been planted, which has generated economic value exceeding 35 billion yen and brought
positive effects to the mangrove forests and the approximately 1.25 million people living in the surrounding regions. Mangroves play adiverse range of roles. These include mitigating the advance of global warming by absorbing and fixing large volumes of CO2,
preserving biodiversity and serving as a habitat for shellfish, shrimps, crabs and fish, and also functioning as green levees that protect
communities from tsunamis and storms. Mangroves also provide fishery, forestry resources and other resources indispensable to thelives of residents in local communities and contribute to stabilizing and improving standards of living. Tokio Marine Group aims tocontinue the Mangrove Planting Project, which protects the future of the earth, for 100 years.

Environmental Awareness and Education
Tokio Marine Group promotes an array of environmental awareness and education activities that include Green Lessons that provide
fun learning about global environmental protection and mangrove planting to elementary school children and that are led by employees
who are dispatched to schools. We also hold the Children’s Environmental Award program that solicits essays and paintings fromchildren across Japan and invites the winners of the contest and their parents to join the Iriomote Island Ecological Experience Tour.
Other activities include holding the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar.

7

Supporting People
The insurance business has been called a “people’s business.” For those of us who handle the intangible product of insurance, ouremployees and the trust built between people are everything. Valuing and continually supporting people are essential for Tokio Marine
Group to earn the trust of all people and society, achieve sustainable growth and continuously create value for society. Therefore, Tokio
Marine Group will make efforts to support a diverse range of people that include youth, the elderly and persons with disabilities andathletes.

Creating Value through Products and Services
Tokio Marine Group is taking the knowledge in health management cultivated through its businesses and applying this at companies as
insurance solutions and providing products to customers that support healthy and secure lives. Examples of such products include
products related to “Life Insurance Revolution to Protect One’s Living” that respond to needs associated with longer lifespans
accompanying the declining birth rate and aging population and Aruku Hoken that uses wearable devices with the concept ofpreemptively protecting customers from illness.

For Children, Who Will Lead the Future of the Earth
Tokio Marine Group is promoting youth development through a variety of programs. These include developing junior swimmers throughsupport of the Japan Swimming Federation; helping young people grow, encouraging international cultural exchange and promoting
sports in the local community through the Tokio Marine Kagami Memorial Foundation, Tokio Marine & Nichido Educational
Development Fund and the Tokio Marine Sports Foundation; and providing support for the education of girls in low-income communities
in India, Bangladesh and Vietnam via the non-governmental organization (NGO) Room to Read. In 2016, Tokio Marine Groupdeveloped Group Work on Managing Risks and Opportunities, a new career education program for junior high school and high school
students. We also began providing them with Group Work on Managing Risks and Opportunities led by employees who are dispatchedto schools and are accepting these students for company visits. In the future as well, Tokio Marine Group will promote initiatives forchildren, who will lead the future of the earth.

Support for the Elderly, Persons with Disabilities and Athletes toward the Realization of a Symbiotic Society
Tokio Marine Group supports the creation of a society where the elderly can live with a sense of security and where persons withdisabilities can overcome their disabilities to play active roles. Examples of this support include conducting courses for employees tofoster dementia care supporters, providing support for the Special Olympics through volunteers from Group companies in Japan andoverseas and supporting the Japan Deafblind Association. Additionally, from 2016 Tokio Marine Group began supporting the JapanesePara-Sports Association and the Japan Inclusive Football Federation. Through initiatives in which employees “learn about,” “watch” and“experience” sports for persons with disabilities, we aim to contribute to the further spread and development of sports for persons withdisabilities. Tokio Marine Group will foster opportunities to support people who take on challenges regardless of whether they havedisabilities in the run-up to the 2020 Tokyo Olympics and Paralympics.

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Strengthening CSR Management
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD Guidelines for Multinational Enterprises,
ILO Core Labour Standards, UN Guiding Principles on Business and Human Rights, as well as ISO 26000. Tokio Marine Groupendorsed the United Nations Global Compact (UNGC) in 2005 and has promoted initiatives based on the UNGC’s ten principles in theareas of human rights, labour, the environment and anti-corruption. We also place great importance on the social role andresponsibilities that the insurance industry is expected to fulfil, while Tokio Marine & Nichido is a signatory to the Principles for
Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI)) and is undertaking
initiatives to create a sustainable society through its insurance business. Additionally, three Group companies, beginning with Tokio
Marine Asset Management, are signatories to The Principles for Sustainable Insurance (PSI) of the UNEP FI and are also making
efforts for creating a sustainable society through investments.

Tokio Marine Group will continue responding to environmental, social and governance (ESG) issues as well as continue to be acompany that serves a useful purpose during times of need. Accordingly, we have defined our Diversity Policy as the creation of anenvironment that enables employees, who are working to solve social issues worldwide, to play active roles regardless of theirnationality, gender, age or whether they have disabilities to further raise corporate value and realize sustainable growth. We will
implement the Diversity Policy to promote diversity across the entire Tokio Marine Group. Although only at the midpoint, a variety of ourinitiatives have already been recognized. For example, Tokio Marine Holdings was selected by the Ministry of Economy, Trade andIndustry and the Tokyo Stock Exchange as a Nadeshiko Brand for fiscal 2015.

To realize the philosophy that “health management is the starting point for creating a “Good Company,” Tokio Marine Group is creating
mechanisms that enable customers and employees to live healthily both physically and mentally. These efforts were widely recognized
and Tokio Marine Holdings was selected as a “2017 Health & Productivity Stock” (second consecutive year since 2016) by the Ministryof Economy, Trade and Industry and the Tokyo Stock Exchange.

With the aim of fostering a corporate culture in which each employee engages in CSR as his/her own issue and ensure this contributes
to the community and helps create corporate value, the “Tokio Marine Group CEO Recognition for CSR” was established in 2015 andcommends and announces outstanding CSR initiatives by all Group companies and their employees in Japan and overseas. By
promoting CSR with the participation of all employees, in fiscal 2016 the employee participation rate (total) in community social
contribution activities for Tokio Marine Group (domestic) was 139%. We therefore achieved the fiscal 2016 annual target of 100%.

Tokio Marine Group also enhances CSR/ESG information disclosure, which includes the publication of its Integrated Annual Reportmainly targeting investors in August 2017 as it communicates its initiatives for the Group’s sustainable value creation. I hope that the
Tokio Marine Group CSR Booklet 2017 Together into the Future, which explains the Group’s CSR story in an easy-to-understandmanner, along with the Sustainability Report, which provides a detailed explanation of CSR strategies together with data, are helpful inenhancing your understanding of the Tokio Marine Group’s initiatives toward ESG.

Tokio Marine Group is a global insurance group with a dedicated, energetic and proactive workforce and organization, which is thewellspring of its competitiveness in each country and region and a crucial asset for contributing to the development of a sustainable
society. My mission is none other than to make Tokio Marine Group a “Good Company” that works to resolve issues facing society andearns the widespread trust of its customers and society. This can only be achieved by harnessing the comprehensive power of theGroup together with its employees and interacting and cooperating with its various stakeholders.

September 2017

President and Group CEO
Tokio Marine Holdings, Inc.
*1 Green Gift Project: This project offers customers an option to choose Web-based insurance contracts (clauses) on our website
rather than paper-based contracts in brochure form to reduce paper consumption. Tokio Marine & Nichido donates a portion of theamount saved through reduced paper use to support environmental protection activities in and outside Japan.
*2 Carbon neutral means that CO2 emitted in the course of a company’s business activities is equivalent to the converted volume of
CO2 reduced by the use of natural energy and the acquisition of emissions credits by such a company and absorbed and fixed by
way of mangrove planting.

9Tokio Marine Group’s Approach to CSR～Continue tobe Useful to Society through Our Business Activities
Aiming to Be a “Good Company” Trusted by All People and Society
Tokio Marine Group has provided “safety and security” to society and contributed to its development by making the most of its abundant
knowledge and experience accumulated over the years in the insurance industry. In the future as well, we will work to solve various
social issues and continuously raise the Group’s corporate value while contributing to a safe, secure and sustainable future. By doing
so, we aim to become a “Good Company” that is trusted by all people and society.

Focusing on Three Core CSR Themes and Promoting Initiatives in Collaboration with Stakeholders
Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as its three core CSR
themes and is promoting CSR in collaboration with a variety of stakeholders.
Group Core CSR Themes and Materiality

Executing our Corporate Philosophy Based on the Tokio Marine Group CSR Charter
For Tokio Marine Group, CSR represents the implementation of the Corporate Philosophy. In keeping with the Tokio Marine Group CSR
Charter, which serves as behavioral guidelines for implementing CSR, all our self-motivated employees will continually act with integrity
and compassion using their unique ideas to provide stakeholders with even better value.

Respect for International Codes of Conduct and Human Rights
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, OECD Guidelines for Multinational Enterprises,
ILO Core Labour Standards, UN Guiding Principles on Business and Human Rights, as well as ISO 26000. The ideas and contents ofthe ten principles concerning human rights, labour, the environment and anti-corruption advocated by the United Nations Global
Compact (UNGC) coincide with Tokio Marine Group’s own approach to CSR as well as its CSR Charter. Therefore, Tokio Marine
Holdings has been participating in the UNGC since 2005.

External Evaluations and Participation in Initiatives

10Tokio Marine Group’s Approach to CSR

11Tokio Marine Group Corporate Philosophy
With customer trust as the foundation of all its activities, Tokyo Marine Group continuously strives to raise its corporate value.

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Tokio Marine Group CSR Charter
Tokio Marine Group is committed to fulfilling its Corporate Social Responsibility (CSR) by implementing its Corporate Philosophy toachieve sustainable growth together with the development of society in accordance with the following principles:

Products and Services
We aim to provide society with products and services to meet its needs for safety and security.

Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees.
We respect the right to privacy and strive to enforce sound information management and control.

Protection of the Global Environment
Acknowledging that the protection of the global environment is an important responsibility for all corporate entities, we respect theharmonization with and the improvement of the global environment in all of our activities.

Contribution to Local Communities and Societies
As a member of various communities and societies, we respect the diversity of cultures and customs and we aim to contribute actively
to the needs of the current era.

Compliance
While striving to maintain high ethical standards at all times, we will pursue strict compliance in all aspects of our business activities.

Communication
We intend to disclose information timely and appropriately and to promote dialogue with all our stakeholders to ensure effective
corporate management.

Aiming to Be a “Good Company”
Initiatives in Japan
Our basic approach to being a “Good Company” is to be “a company trusted by all people and society by supporting customers andsociety in times of need.”

The driving force of Tokio Marine Group’s value creation is the strength of its people, those who embody the Group’s spirit and hold thepower to create value. Within our corporate culture that encourages ongoing self-improvement, all employees earnestly consider what
we should do to become a “Good Company” as their own matter and then implement a variety of initiatives throughout Japan. The
starting point of these efforts is the principle of openness and dynamism.
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1. Permeation among employees
We encouraged in-house Majikira discussions (a venue for discussing serious topics in an open, frank and creative manner) toconsider what we should do to become a “Good Company” and we formulated the Group message “Continually Aim to Be a
‘Good Company’” as watchwords shared by all Group employees to express externally our determination to continually aim to bea “Good Company.”

Also, as tools for encouraging discussion, we created the “To Be a Good Company” card and the “To Be a Good Company”
booklet. The card contains the intent and feelings behind the formulation of the Group message, explanatory notes and groupgraphic. The booklet contains the path walked by Tokio Marine Group since our establishment and these will be used as tools
allowing each employee to feel the “Tokio Marine Group Spirit” and to proactively think about what should be done so that we
become a “Good Company” and for deepening discussions on this topic with surrounding members.

“To Be a Good Company” card

“To Be a Good Company” booklet
2. Dialogue with Management
In addition to Majikira discussions convened in regions across Japan, management staff of Group companies directly visited eachregion to participate in dialogue. Tokio Marine & Nichido holds these dialogues in the form of “President’s visits to departments andbranches” and “Dialogue with executives.” During fiscal 2016, “President’s visits to departments and branches” were implemented
8 times. Meanwhile, “Dialogue with executives” was held 14 times, with the participation of 442 employees. Tokio Marine & Nichido
also implements “Dialogue with executives” for its group company employees once per year and in fiscal 2016 this dialogue washeld at 20 companies with the participation of 37 employees. In fiscal 2017, group company visits by executives are scheduled to
be implemented four times.
These dialogues provided employees with an opportunity for direct dialogue with management, with whom they ordinarily have little
contact in their daily business duties. This interaction helped employees raise motivation toward their work, promoted anunderstanding of company policies and measures and spurred the creative initiative of each employee, which also led toopportunities for drawing out the self-initiative of employees. On the other hand, this dialogue enables management to better
understand the opinions of employees and helps with management decisions and therefore serves as a useful venue for bothmanagement and employees.

143. Initiatives of the Challenge Promotion Campaign
In August 2015, Tokio Marine & Nichido commenced the Challenge Promotion Campaign, a project for promoting and supporting
each and every challenge toward becoming a “Good Company.” Under this campaign, Tokio Marine & Nichido is proactively
promoting initiatives such as the following to create a corporate culture in which the entire Group works as one and continuallytakes on challenges through efforts by every person to meet challenges, share excellent initiatives that transcend organizations
and departments, and mutually praise each other.

Initiatives toward customers
Develop “Challenge Series” advertisements and implement various types ofcampaigns.

Initiatives for promoting and supporting challenges undertaken by employees
and agents
Share good examples through the internal portal site “Everyone’s Challenge” and public relations magazines.
Implement the Challenge Promotion Competition that commends initiatives for three reforms (reform of working styles,
reform of method of being selected, continual reforms of good corporate culture) at all branches.
Develop various goods and tools that liven up the Challenge Promotion Campaign and support customers’ challenges.
Foster a culture for taking on the challenge of reform without fear of failure as well as learning from past failures throughcase studies.

As a part of the Challenge Promotion Campaign, the company implements initiatives for supporting the Tokyo 2020 Olympic
and Paralympic Games and regional revitalization.

Tokio Marine & Nichido Life, in collaboration with TMNF, is also carrying out the Challenge Promotion Campaign with the aimof becoming a Good Company that is trusted by all people and society.

Appointed as a Gold Partner (Non-life Insurance) of the Tokyo 2020 Olympic and Paralympic Games

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Overseas Initiatives
1. Communicate the Tokio Marine Group’s shared vision “To be a ‘Good Company’” in each region.
We are creating videos and booklets (multilingual) as support tools for deepening the understanding of and promoting discussions
about “To be a Good Company”, the shared vision of Tokio Marine Group, throughout the world. The videos and booklets explain
the Good Company vision and provide examples from across the Group. Beginning in 2015, the CEOs of some Group Companies
each talked about their own respective thoughts about a Good Company, and their messages were distributed across the entire
Group. Additionally, we established the Good Company Awards in fiscal2016, which recognize superior achievement pursuing thevalues of a Good Company and the employees who promote these. These were recognized in the three categories that together
form the Good Company concept: “Look Beyond Profit,” “Empower Our People” and “Deliver on Commitments.” At thecommendation ceremony, award winners from Japan and overseas mutually share knowledge and initiatives and this interchange
among people helps foster a sense of Group unity that leads to the permeation of the Group Vision at each Group Company.

BookletVideo

Good Company Award

2. Convening Global Leadership Development Programs Targeting Human Resources in Countries Worldwide
At Tokio Marine Holdings, Global Leadership Development programs are convened with the aim of developing managers who will
be responsible for management in each region. Within these programs, we have set up opportunities for participants to visit areas
stricken by the Great East Japan Earthquake and listen to first-hand accounts by persons who actually experienced the disaster.
This initiative strives to promote a deeper understanding of the type of value we have provided to customers, agents and society
and to share the feeling of “wishing to be useful for ‘society and people’ through insurance” as well as the pride we take in being
members of Tokio Marine Group. Based on their own understanding, training participants consider how they will exemplify what
they have learned and apply this at their respective Group companies and departments in their own countries and then move into
action.

Through these initiatives, we strive to share our values globally and are taking on challenges with the aim of being an insurance groupthat is trusted by all people and society and continues to achieve growth.
16Group Core CSR Themes and Materiality～What Typesof Issues Are We Addressing?～
With the adoption of the Sustainable Development Goals (SDGs) in September 2015, there are rising expectations that companies will
work toward realizing an even more sustainable and highly resilient world. In collaboration with stakeholders, Tokio Marine Group isleveraging its expertise and know-how in insurance and risk management to contribute to the resolving of various societal issues that
include the frequent occurrence of large-scale natural disasters, shifting demographics, the changing environment resulting fromtechnological innovation and poverty.

Core CSR Themes and CSR Approach of Tokio Marine Group
Core CSR Themes of Tokio Marine Group
Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as the Group’s core CSR
themes within our “To Be a Good Company 2017 (FY2015 – FY2017)” mid-term business plan.

CSR Approach of Tokyo Marine Group
Tokio Marine Group established the “Tokio Marine Group’s CSR Approach.” By taking this approach, our self-motivated employees will
act with integrity and compassion, and as this spreads throughout organizations and the Group, we believe that it will create a virtuous
cycle of developing innovative products and services along with contributing to local communities and society. Moreover, this cycle willlead to the sustainable growth of the Group. These efforts will serve as a bridge to our children and to future generations as we seek totransform risks into opportunities and create value for a safe, secure and sustainable future.

17

From fiscal 2015 onward, while recognizing that the three core CSR themes will be integrated into business activities, we will implement
CSR activities with the participation of all employees based on the above CSR approach across a wide range extending from theprovision of products and services to corporate citizenship activities. Accordingly, we will communicate our principal CSR initiatives tosociety through this Sustainability Report and the media while also promoting easily understandable measures to permeate these
initiatives within the Group.

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Core Theme 1:

Providing Safety and Security

The world is now facing various social issues, inflicted by frequent large-scale
natural disasters, demographic shifts, income disparities and poverty. In
Japan as well, issues are becoming prevalent also in relation withtechnological innovation as well as community resilience (disaster prevention
and mitigation) and the country’s declining birth rate and aging population.
These issues may induce drastic changes in risks surrounding the insurance
business. To protect customers and society from these risks, Tokio Marine
Group has selected “Providing Safety and Security” as one of its three CSR
core themes and is making efforts toward a safe, secure and sustainable
future throughout its entire business operations.

Making Society Resilient to Natural Disasters
Tokio Marine Group utilizes outcomes of research on natural disaster risk in the provision of products and services and seeks to help
society become resilient to and prepare for natural disasters by offering total responses before and after disasters.

Building a Secure Society by Leveraging Traffic Technology Innovation
Tokio Marine Group promotes traffic safety and responds to traffic technology innovation by providing insurance products and services
that quickly capture the latest innovation in traffic technology and by offering traffic safety and accident response smartphone apps.

Building a Secure Society by Responding to Varying Lifestyles and Changes inSociety
Tokio Marine Group offers products and services that increase safety in all aspects of people’s living, and at the same time, is working
to provide comprehensive coverage matched to the most current needs by starting to provide services to respond to corporate
governance and cyber risks facing companies.

Eliminating Poverty in Society
Tokio Marine Group aims to provide low-income earners with greater access to insurance by developing and selling weather insurance
and microinsurance and to contribute to the resolution of poverty issues in the world through financing to and investment in financial
institutions providing microfinancing services.

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” we value feedback from customers while working with agents to improve operational quality on a constant basis.

Through these initiatives, Tokio Marine Group is enhancing its provision of safety and security to customers around the world and to
local communities and societies.

Value Creation

Providing safety and security to customers, local communities and society worldwide through the insurance

business

Click here for details

19Core Theme 2:

Protecting the Earth

The global issues of “climate change and natural disasters” and “depletion of
biodiversity” pose serious risks for the children not only of today but also of
the future and at the same time have a significant impact on the business of
Tokio Marine Group.

Having set “Protecting the Earth” as a core CSR theme, Tokio Marine Group
works to provide products and services that are designed to mitigate or adapt
to climate change and protect biodiversity, reduce environmental footprint inbusiness activities, become carbon neutral, conduct environmental protection
activities in Japan and overseas, and promote environmental awarenessraising and education. Our aim is to contribute to preservation of the global environment and the creation of environmental value.

Promoting Environmental Management
Tokio Marine Group will contribute to the creation of a sustainable future by constantly implementing activities that minimize theenvironmental footprint in business activities, such as reducing the consumption of paper resources and saving energy.

Preserving Biodiversity through Products and Services
The “Green Gift” project, which involves mangrove planting and environmental protection activities, contributes to the alleviation of andadaptation to climate change and preservation of biodiversity as well as a reduction in disaster damage and the stabilization of theplanted areas and the lives of people living in the surrounding regions. It therefore contributes to the attainment of various SDGs.

Preventing Global Warming by Promoting the Development of Clean Energy
Tokio Marine Group is examining the possibility of installing and operating renewable energy facilities while also providing products andservices such as non-life insurance for businesses related to carbon credits, liability insurance concerning environmental pollution andenvironmental consulting.

Building Communities for People to Live with Peace of Mind throughEnvironmental Protection Activities
Based on the theme “Protecting the Earth,” Tokio Marine Group is working to build environmental communities by implementing local
and social contribution activities around the world that help protect the environment and biodiversity.

Through these initiatives, Tokio Marine Group is contributing to the creation of a sustainable global environment.

Value Creation

Contributing to a Sustainable Global Environment

Click here for details

20Core Theme 3:

Supporting People

In Japan, the importance of responding to the nursing and health needs ofthe elderly is increasing due to the low birth rate and aging society. There isalso growing demand to create societies in which people in underprivileged
circumstances and those with disabilities can live with peace of mind in thecommunity as economies and societies become more sophisticated andglobalization progresses. In addition, there are calls for the acceptance,
promotion and utilization of diversity in such areas as gender, age andnationality. On a global scale, the reality is that there is growing income
disparity, increasing unemployment among youth, poverty and unequal
opportunities for education based on gender.

Tokio Marine Group has set “Supporting People” as a core CSR theme in order to take up the challenge of resolving these issues. To
this end, we will promote local community and social contribution activities supporting people through the growth of young people andsupport the elderly, persons with disabilities and athletes as well as contribute to the realization of a symbiotic society in which everyone
can live with peace of mind by promoting diversity and inclusion.

Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental health of our employees, the driving force enabling us to continue as a company
that is trusted and chosen by customers, is a critical theme of the greatest priority. Each Tokio Marine Group company has been making
efforts to create an environment in which employees can work with enthusiasm by providing both physical and mental health care for
employees.

Developing and Utilizing Diverse Human Resources
In order to maximize the potential of our human resources in supporting global business expansion, Tokio Marine Group is working todevelop human resources who bring forth a positive cycle of growth and performance/work and life with a focus on expertise, diversity
and a global perspective.

Building a Society Based on Health and Longevity to Ensure Peace of Mind
Tokio Marine Group will contribute to a society based on good health and longevity through activities to raise awareness about cancer
and increase knowledge of nursing care and offering advice through medical professionals, etc.

Nurturing Generations Responsible for the Future
Tokio Marine Group is promoting social contribution through the establishment of a foundation to nurture generations responsible for the
future with the aim of developing youth and promoting sport. In addition, we implement local social contribution activities in conjunction
with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action
volunteers and NGOs.

Aiming to Create a Symbiotic Society
Tokio Marine Group employees around the world are proactively working on activities that support the elderly, the deaf and blind,athletes and expectant mothers in conjunction with NGOs, with the aim of creating a symbiotic society.

By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local
communities and society.

Value Creation

Developing Employees and Partners Who Support and Bring a Virtuous Cycle to Local Communities andSociety

Click here for details

21

Governance～Strengthening CSR Management～
Tokio Marine Group is implementing initiatives throughout its entire business activities that are focused on its three core CSR themes of“Providing Safety and Security,” “Protecting the Earth” and “Supporting People.” To earn the trust of all people and society and achievesustainable growth, Tokio Marine Group must raise the quality of initiatives for “business strategies,” “governance” and “social
responsibility” and build a structure for resilient, highly sound and transparent management as a global insurance group.

Accordingly, Tokio Marine Group is “strengthening CSR management” as the basis for CSR implementation. While responding
appropriately to changes in the global economy and financial environment and the strengthening of international supervisory
regulations, Tokio Marine Group will raise the level of stakeholder trust and work to create a safe, secure and sustainable future bymaking qualitative improvements to risk-based management (ERM: enterprise risk management), corporate governance and its internal
control system from the perspective of strengthening global-based business management as well as by generating and distributing
economic value. Through these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginning with continuously
enhancing shareholder value.

Value Creation

Continuously Enhancing Shareholder Value

Click here for details.

22

Tokio Marine Group’s CSR Materiality (Material Issues)
Tokio Marine Group identified CSR issues for each of the above three core CSR themes and governance and specified their CSR
materiality (material issues). We will promote initiatives by reflecting the identified CSR materiality in the Group’s CSR strategy and CSR
targets.

Process for Identifying Tokio Marine Group’s CSR Materiality

Tokio Marine Group uses the following process to implement the “Disclosure 102-46: Defining report content and topic Boundaries” in“Global Reporting Initiative (GRI) Standards.”

1. Identifying Related Issues
The Group identified CSR issues that are subject to examination giving consideration to ways of contributing to CSR issues
unique to the insurance and financial businesses and meeting the expectations of stakeholders in the future. In thisexamination, we analysed the Group’s value chain and identified CSR issues in each core theme giving consideration to
stakeholder interests and expectations brought up during stakeholder engagement.
Value Chain and CSR Issues
Stakeholder Engagement
CSR Library (Related Materials) Tokio Marine Group’s CSR Materiality

2. Prioritization of Issues
Tokio Marine Group identified Group CSR initiatives by analyzing “Feedback from stakeholder engagement (CSR dialogue)
with customers, shareholders, investors, employees, agents, business partners, local communities and societies,” “CSR
issues and responses to a changing business environment surrounding the Group,” and “Relation to Tokio Marine Group’s
corporate principle and management vision” from the dual perspectives of “significant impact on stakeholder evaluations anddecision-making (impact on stakeholders)” and “significant impact of organizations on the economy, the environment andsociety (impact on business)” and then identified the priority of material CSR issues and CSR issues subject to disclosure.
* Tokio Marine Group classified G4 “Material Aspects” into “CSR Materiality (Material Issues)” and “CSR Issues Subject toDisclosure.”

Value Chain and CSR Issues
Stakeholder Engagement
CSR Issues and Responses to a Changing Business Environment Surrounding the Group

3. Confirming the Validity of Material Issues
The comprehensiveness of CSR issues subject to examination, the relevance to core CSR themes, CSR Materiality (MaterialIssues) and the validity of CSR issues subject to disclosure are confirmed at CSR dialogues (meetings for dialogue andopinion exchanges between experts and Group management) and ultimately the approval of management is obtained.
Stakeholder Engagement (CSR Dialogue)

4. Review
The CSR Board, which consists of presidents of major Group companies, periodically reviews the state of initiatives for CSR
Materiality (Material Issues) . Third-party assurance will be obtained from an independent external verification authority forcore CSR themes and information will be disclosed in the Sustainability Report.

Value Chain and CSR Issues●CSR Materiality (Material Issues), ○CSR issues subject to disclosure *CSR issues are underlined.

23

Principal Stakeholders in the Value Chain
CSR Core
ThemeCore Theme 1
Providing
Safety andSecurity
Providing safety
and security tocustomers, local
communities
and society
worldwide
through theinsurancebusiness

Shareholders
and Investors

Employees(Groupactivities)

Insurance
Agents andBusiness
Partners

Customers

Local
Communities
and Societies,
Research
Institutes●Providing
sustainableproducts andservices
beneficial for
safety andsecurity●Providing
products andservices
beneficial for
safety andsecurity●Providing
products andservices
beneficial for
safety andsecurity●Products andservices
beneficial fordisasters, safety
and security,
and an aging
society●Climatechange andnatural disasters
research●Localcommunity andsocialcontribution
activities thatrealize security
and safety●Raising brandstrength bypromoting ESG
in the provisionof products andservices●Responding tocustomer needs
and changes inrisk resulting
from various
technologicalinnovation●Promoting
ESG in theprovision of
products andservices incollaboration
with business
partners●Insurance that
responds to lowbirth rates andaging societies,
and changing
population
demographics●Promoting
ESG in theprovision of
products andservices to
respond topoverty○Promote
understanding ofproducts andservices throughconsumereducation○Promote
understanding ofproducts andservices throughconsumereducation○Promote healthin localcommunities
through sports
promotion

24

Core Theme 2
Protecting theEarth
Contributing to asustainableglobalenvironment

Core Theme 3
Supporting
PeopleDeveloping
employees andpartners who
support andbring a virtuous
cycle to local
communities
and society●Insurance
products forresponding toclimate change
and natural
disasters●Protection of
the global
environment
through theprovision ofenvironmentfriendly products●Protection of
the global
environment
through theprovision ofenvironmentfriendly products●Improvebusiness
efficiency
through
information
systems thatutilizetechnologicalinnovation○Reduction ofenvironmental
footprint andachieve carbon
neutral status○Reduction ofenvironmental
footprint andachieve carbon
neutral status●Promotion of
the Group’s
diversity andinclusion●Promotion of
the Group’s
diversity andinclusion●Localcommunity andsocialcontribution
activities that
address low
birth rates andaging societies,
and population
demographics●Humanresourcesdevelopmentthat aims forrealizing acompany thatdevelops the top“people” inJapan●Humanresourcesdevelopmentthat responds totechnologicalinnovation●Humanresourcesdevelopmentthat responds totechnologicalinnovation○Labourpractices that
promote thehealth ofemployees○Fair labour
practices thatemphasize
dialogue aimed
at promoting thehealth ofemployees●Protection of
the global
environment
through theprovision ofenvironmentfriendly products●Promoting
ESG in theprovision of
products andservices bypromotingbusiness partner
environmental
protection●Promoting
ESG in theprovision of
products andservices bymaintaining
good working
conditions atbusiness
partners●Protection of
the global
environment
through theprovision ofenvironmentfriendly products●Localcommunity andsocialcontribution
activities
realizingprotection of the
globalenvironment●Insurance
products that
respond toclimate change
and natural
disasters●Socialcontribution
activities that
deter climatechange andnatural disasters○Consumer
education
through thepromotion of
Web clauses●Providecustomer
support that
responds totechnologicalinnovation suchas web-based
sales●Localcommunity andsocialcontribution
activities that
support youth,
the elderly,
persons withdisabilities andathletes○Consumer
education
through aninsurance
guidebook●Develop youth
to respond tolow birth rates
and agingsocieties, andpopulation
demographics○Promote healthin localcommunities byencouraging
healthexaminations

Governance－Strengthening CSR Management
Continuously enhancing shareholder value●Enterprise Risk Management (ERM）●Corporate governance/Internal control●Strengthening of international
supervisory regulations●Changes in the global economy andfinancial environment●Generate and distribute economic
value○Anti-corruption○Evaluation of human rights and antidiscrimination○Grievance resolution
25

Tokio Marine Group CSR Materiality (Material Issues) Matrix

Click the image to enlarge

CSR Issues and Responses to a Changing Business Environment
Surrounding the GroupWe expect the insurance business environment to change significantly over the medium to long term due to a number of factors
including the unprecedented pace of technological development, more frequent natural catastrophes, demographic shifts in theJapanese market and an increase in global oversight and regulation.

By proactively grasping these changes in the environment, we plan to refine our business strategy and advance our business platformthat supports the creation of corporate value. Furthermore, by offering solutions to issues faced by stakeholders arising from changes inthe business environment, we will provide safety and security to our stakeholders while striving to raise the competitiveness of theGroup.

From such a perspective, we analyzed and prepared responses to CSR issues and changes in the business environment surrounding
the Group to deepen discussion of ways to resolve issues faced by stakeholders arising from changes in the business environment fromthe perspective of CSR matters. With these prepared responses serving as a starting point, we will further sophisticate our CSR
activities.

Changes in thebusiness
environment
surrounding theGroup

Impact and Countermeasure

Stakeholders

GovernanceImpact andcountermeasuredetails
Impact on theinsurance businessof issues such as thefrequent occurrencesof major natural
disasters and thecreation ofcommunities withstrong resilience todisasters

CSR issues and GRI Standards Categories

CSR issues

GRI Standards

Enterprise Risk
Management (ERM)

GRI 102: General
Disclosures, 4.
Governance

Generate anddistribute economicvalue

GRI 201: Economic
Performance26

Changes in thebusiness
environment
surrounding theGroup

Climate change andincrease in natural
disasters (Climatechange and natural
disasters)

Changing market
structureaccompanying
shifting population
demographics inJapan (Low birth rate
and aging society,and population
demographics)

Impact and Countermeasure

Stakeholders

Impact andcountermeasuredetails

CSR issues and GRI Standards Categories

CSR issues

GRI Standards

Climate change andnatural disasters

GRI 305: Emissions

Reduction ofenvironmental
footprint and achievecarbon neutral status

GRI 301: Materials,
305: Emissions, 302:
Energy, 306:
Effluents and Waste,
303: Water, 307:
Environmental
Compliance

Agents Business
Partners

Pressure byinstitutional investors
on company climatechange strategy
planning and theimplementation ofeffective initiatives

Customers

There is a risingneed for casualty
insurance due to thefrequent occurrencesof major natural
disasters

Products andservices beneficial
for safety andsecurity

GRI 102: General
Disclosures, 5.
Stakeholder
Engagement

Local Communities
and Societies

Climate change,
natural disasters anddepletion of
biodiversity

Protection of the
global environment

GRI 304: Biodiversity

Governance

The form of
insurance willchange due to a risein one-personhouseholds and theaging of society

Corporate
Governance/Internal
Control, Enterprise
Risk Management(ERM）

GRI 102: General
Disclosures, 4.
GovernanceAcceptance,
promotion andutilization of diversity
in such areas asgender, age andnationality

Diversity andinclusion

GRI 405: Diversity
and Equal
Opportunity

Employees

Labour shortage dueto the aging ofsociety, secure anddevelop young
workers

GRI 401:
Employment
Labour practices

Implement initiatives
for “Health andProductivity
Management”

Customers

Changes in
consumer values andneeds

Local Communities
and Societies

Increase in nursing
care and healthneeds, increasing
unemployment rates
for young people,
poverty andinequalities in
educational
opportunities

GRI 403:
Occupational Healthand Safety

Products andservices beneficial
for safety andsecurity

GRI 102: General
Disclosures, 5.
Stakeholder
Engagement

Promote health inlocal communities

Local communities
and social
contribution activities

GRI 413: Local
Communities

27

Changes in thebusiness
environment
surrounding theGroup

Impact and Countermeasure

Stakeholders

GovernanceImpact andcountermeasuredetails

CSR issues

Impact on businessprocesses, including
sales and aftersales
service and customer
information gathering

Corporate
governance/Internal
control, Enterprise
Risk Management(ERM)

GRI 102: General
Disclosures, 4.
Governance

Human resources

GRI 404: Training

development

and Education

Generate anddistribute economicvalue

GRI 201: Economic
Performance

Promoting ESG in
the provision of
products andservices

GRI 102: General
Disclosures, 5.
Stakeholder
Engagement

Products andservices beneficial
for safety andsecurity

GRI 418: Customer
Privacy

Corporate
governance/Internal
control, Enterprise
Risk Management(ERM)

GRI 102: General
Disclosures, 4.
Governance

Generate anddistribute economicvalue

GRI 201: Economic
Performance

Promoting ESG in
the provision of
products andservices

GRI 102: General
Disclosures, 5.
Stakeholder
Engagement

Importance of IT and
Employees
Changes in customer
needs and risk due
to diverse
technologicalinnovation(Technologicalinnovation)

Changes in the
global economy andfinancial environment

necessity of
information security

Insurance AgentsBusiness Partners

Being able todifferentiate productand service quality
and maintain thecorporate brand

Customers

Importance of
information security
due to insurance
sales throughwebsites

Governance

Investment risk due
to low interest rates,
decrease ininvestment returns

Insurance AgentsBusiness Partners

Customers

CSR issues and GRI Standards Categories

Competition inproviding services isintensifying due tothe increasingly
unclear behavior ofcustomers and due
to deregulation

GRI Standards

Integrated Annual Report 201728

Relationship between Group Initiatives andSDGs～How can Tokio Marine Group contribute to theattainment of the targets of the SDGs? ～“Transforming our World: the 2030 Agenda for Sustainable Development” was adopted unanimously by 193 member countries at theUnited Nations Sustainable Development Summit in September 2015.

The Agenda is an important guideline for realizing global sustainable development by 2030 and it includes the eradication of poverty
and protection of the environment, with all people around the world, including citizens, governments and companies, working in unison.
The Agenda lists the Sustainable Development Goals (SDGs) consisting of 17 goals and 169 targets.

Tokio Marine Group provides various products and services and is undertaking CSR initiatives related to the SDGs. The activities
carried out under each core theme respond to the 17 goals comprising the SDGs, as detailed below. Tokio Marine Group will strive tocontribute to the attainment of the SDGs in accordance with the activities of each core theme. Tokio Marine Group regards therelationship between each activity detailed in the Sustainability Report and the applicable targets of the SDGs as indicated below. In the
future, Tokio Marine Group will establish targets for priority issues and incorporate sustainable targets into its corporate operations.

29

Activities under Each Core Theme Respond to the SDGs30

9. Industry、
innovation andScientific research on natural dis asters; Pacific
Disaster Risk Financing Pilot Program

Promoting the consbuclion of clean
energyねcilities through 1nsu「anceinfrastructure
Social contrillution activities fo「 the elderly,pe「sons with disabilities and nursing care

10. Reduced
inequalities

11. Sustainable
cities and com­munities
12. Respo11Sible
consumption

一

Reducing environmental footprint alhead office

Making local communities resilient to di泣sters,
四Ilic safety in local communities

and production

13. Climate
actionReflecting outcom邸of natural disaste『 researchm insurance叩d disaste『P『evention in local
communities

water

- -

Allev呻ng the impact of climatechange through mang「ove planting,etc.

15. Life on landtice and strong

Alleviating the impact of climatechange through mang「ove planting,etc.

Alleviating the impact of climatechange, through mangrove planting,etc.

14. Life below

16. Peace、jus­

I

Managing transactions involving conflicts ofintef函institutions

17. Partnerships
for the goals

Multi-stakeholder dialogue on climate changewith The Geneva Association, etc.

31

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group～Building aFoundation for Promoting CSR
Tokio Marine Holdings has established a dedicated CSR Division (CSR Division, Strategy and Synergy Department) to identify material
CSR issues and to formulate and implement Group CSR strategies. The division supports the CSR activities of each Group company
through dialogue and cooperation with CSR key persons appointed to promote CSR within the divisions in charge of CSR at therespective Group companies.
Tokio Marine Group regularly convenes the CSR Board, comprising the president of Tokio Marine Holdings (board chairman) andpresidents of major domestic Group companies, as well as the CSR Key Persons Conference, which consists of Tokio Marine Holdings
and Group companies’ CSR divisions. These bodies evaluate various types of CSR initiatives and discuss response measures for CSR
issues (important issues to be shared by each Group company) for the entire Group. Tokio Marine Holdings also convenes CSR
Dialogues with external experts, non-governmental organizations (NGOs), and non-profit organizations (NPOs). The dialogues give us
opportunities to hear outside opinions about our awareness and approaches concerning the Group’s CSR issues. These opinions andother ideas are then reflected in our CSR strategy and our approach to each individual CSR issue.
The Company’s Board of Directors receives reports on the CSR activities of the entire Group while formulating the Overall Group CSR
Strategy (medium-term plan and single fiscal-year plans). CSR promotion officers at each Group company play a leading role inpromoting and handling common issues to be addressed by the entire Group as well as in implementing CSR activities based on thecharacteristics of each business and local communities.

32

Tokio Marine Group CSR Promotion Structure

33

CSR Management System
In Tokio Marine Group, the departments handling each respective function are responsible for implementing initiatives for each CSR
issue. The management systems for each ISO 26000 core subject and issue are listed within each section of this report.

ISO 26000 Core Issues and Issues

Management Elements

Respect for Human
Rights, Fundamental
PolicyApproach regarding impact

Policies/Commitment

Human rightsDuediligence/Humanrights risk
situations/Avoidanceofcomplicity/Discrimina
tion and vulnerable
groupsReference

Tokio Marine GroupCSR Charter,
Respect for Human
RightsFundamental Policy

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Management System
concerning Respectfor Human Rights
and Initiatives

Complaint handlingmechanism

Respect for Human
Rights in the Group,
Hotline System

Specific steps

Respect for Human
RightsManagement
methods

Promoting Healthand Productivity
Management
Approach regarding impact
Developing andUtilizing Diverse
Human Resources

Labour practices

Employment andemployment
relationships/Conditi
ons of work andsocialprotection/Social
dialogue/Health andsafety atwork/Humandevelopment andtraining in theworkplaceManagement
methods

Policies/Commitment

Five Spirits ofDeveloping Human
Resources

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Developing andUtilizing Diverse
Human Resources

Complaint handlingmechanism

Fair Personnel
Affairs, Raising
Employee
Satisfaction Levels

Specific steps

Promoting Healthand Productivity
Management,
Developing andUtilizing Diverse
Human Resources

34

ISO 26000 Core Issues and Issues

Management Elements

ReferenceCore Theme 2:
Protecting the EarthApproach regarding impact

Tokio Marine GroupCSR Charter
Policies/Commitment

Prevention ofpollution/Sustainable
resource use

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Management
Structure under an
Environmental
Management System(EMS)

Complaint handlingmechanism

ISO 14001, Green
AssistSpecific steps

Promoting Healthand Productivity
Management

Management
methods

The environment

Core Theme 2:
Protecting the EarthApproach regarding impact

Climate change
mitigation andadaptation

Management
methods

Tokio Marine Group
Environmental
Philosophy,
Environmental Policy
and Stance

Policies/Commitment

Tokio Marine GroupCSR Charter

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Management
Structure under an
Environmental
Management System(EMS)

Complaint handlingmechanism

ISO 14001, Green
AssistMaking Society
Resilient to Natural
Disasters

Specific steps

Preventing Global
Warming by
Promoting theDevelopment ofClean Energy

35ISO 26000 Core Issues and Issues

Management ElementsCore Theme 2:
Protecting the EarthApproach regarding impact

The environment

Biodiversity andrestoration of natural
habitats

Management
methods

Reference

Policies/Commitment

Tokio Marine Group’s
Vision for Biodiversity

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Management
Structure under an
Environmental
Management System(EMS)

Complaint handlingmechanism

ISO 14001, Green
AssistSpecific steps

Promotion ofEnvironmental
Management,
Preserving
Biodiversity throughProducts andServices

Approach regarding impact

Internal Control

Policies/Commitment

Tokio Marine GroupCSR Charter,
Declaration ofCommitment toCompliance, Tokio
Marine Group Codeof Conduct

Fair operating
practices

Anticorruption/Responsib
le politicalinvolvement/Faircompetition/Respect
for property rights

Management
methods

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Tokio Marine Group
Compliance System

Complaint handlingmechanism

Hotline System(Internal
Whistleblower
System)Specific steps

Compliance, Risk
Management

36ISO 26000 Core Issues and Issues

Management Elements

Reference
CSR in the Value
Chain

Approach regarding impact

Tokio Marine GroupCSR Charter
Policies/Commitment

Fair operating
practices

Promoting social
responsibility in thevalue chain

Management
methods

Tokio Marine &Nichido Group
Principle ofTransactions

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Value Chain
Management

Complaint handlingmechanism

Response to
Customer Feedback

Specific steps

CSR in the Value
Chain
Improving Quality
from the Customer’s
Perspective

Approach regarding impact

Policies/Commitment

Tokio Marine GroupCSR Charter

Goals and targets

Plans and Results of
CSR Initiatives
Quality Improvement
Initiatives

Consumer issues

Consumer service,support, andcomplaint anddisputeresolution/Education
and awarenessManagement
methods

Responsibilities andmanagement
resources

Response to
Customer Feedback
Working Together
with Agents to
Improve Quality

Complaint handlingmechanism

Response to
Customer Feedback

Specific steps

Compliance,
Improving Quality
from the Customer’s
Perspective,
Promoting Healthand Productivity
Management

37ISO 26000 Core Issues and Issues

Management Elements
Approach regarding impact

Consumer dataprotection andprivacyManagement
methods

Consumer issues

Information Security
Policies/Commitment

Privacy Policy

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Consumer Data
Protection, Privacy
Policy, Information
SecurityComplaint handlingmechanism

Response to
Customer Feedback

Specific steps

Information Security
Sustainable
Consumption
Management System

Approach regarding impact

Sustainableconsumption
Management
methods

Reference

Policies/Commitment

Tokio Marine GroupCSR Charter

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Sustainable
Consumption
Management System

Complaint handlingmechanism

Response to
Customer Feedback

Specific steps

Eliminating Poverty inSociety38

ISO 26000 Core Issues and Issues

Management Elements

Reference

Approach regarding impact
Policies/Commitment

Tokio Marine GroupCSR Charter

Goals and targets

Plans and Results of
CSR Initiatives

Responsibilities andmanagement
resources

Tokio Marine GroupCSR Promotion
Structure

Complaint handlingmechanism

Response to
Customer Feedback
Building a Secure
Society by
Leveraging Traffic
Technology
Innovation

Community
involvement anddevelopment

Community
involvement

Management
methods

Specific steps

Building a Secure
Society by
Responding to
Varying Lifestyles
and Changes inSociety, Building aSociety Based on
Health and Longevity
to Ensure Peace of
Mind
Nurturing
Generations
Responsible for the
FutureBuilding a Society in
Which the Elderly
Can Live with Peaceof Mind
Building a Society inwhich Persons with
Disabilities Can Takeon Active Roles

39

System for Sustainable Consumption
Tokio Marine Group developed microinsurance and weather insurance for low-income earners in those developing countries withvulnerability to climate change, natural disasters, illnesses and accidents. Also, Tokio Marine Group supplies products and services that
support the building and introduction of renewable energy facilities and also operates the Green Gift Project. Under this project, whencustomers choose Web-based insurance contracts on our website Tokio Marine & Nichido donates funds corresponding to a portion of
the value of the reduction in paper used to support environmental protection activities in Japan and overseas. The organizational
structures for undertaking these initiatives are as follows.

Initiatives

Company

Microinsurance and weather insurance (India)

IFFCO-TOKIO General Insurance Co., Ltd.

Products and services that support the building andintroduction of renewable energy facilities

Tokio Marine & Nichido (Sales Development Department, Sales
Department)

Green Gift Project

Tokio Marine & Nichido (Sales Planning Department, CSR
Department)

Initiatives to Permeate CSR within the Group
Enhancing CSR Communication
Tokio Marine Holdings and Tokio Marine & Nichido hold CSR Communication Meetings forexchanging opinions targeting employees of domestic and overseas Group companies
and Tokio Marine & Nichido. These meetings seek to spread and deepen employees’
understanding of CSR and firmly implement CSR initiatives continuously and reflect theGroup’s CSR policies in the measures and initiatives of Group companies and the branch
offices of Tokio Marine & Nichido. These meetings enable the sharing of information andthe straightforward exchange of opinions on Tokio Marine Group’s CSR initiatives andCSR activities conducted in respective companies and workplaces. Through thesemeetings, we have received comments from participants such as “Understanding thesignificance and purpose of CSR activities and ‘CSR through our core businesses’ has led to increased motivation.” As a new initiativefrom fiscal 2015, we commenced the CSR Key Persons (CSRKP) Seminar for Group companies and CSRKP Seminar at branch officesof Tokio Marine & Nichido. These meetings aim to share information and exchange opinions on the most recent CSR trends for the
purpose of promoting CSR across the Group and raising corporate value. In August 2016, we invited Keisuke Ota, secretariat-director of
Global Compact Network Japan, and Naoko Morizane, General Manager, CSR Promotion and Social Contributions Office, Corporate
Communications Division of NEC Corporation (NEC), to participate in this meeting. After listening to lectures about the frontlines ofglobal CSR and initiatives at NEC for creating societal value, participants deepened their understanding of CSR via group discussions
and a Q&A session.
In February 2017, we invited Nobuyasu Tanaka, secretariat director-general of Alterna Research. After listening to lectures about thelatest trends in CSR/CSV (creating shared value) and expectations toward global companies, participants deepened their understanding
through a Q&A session.
To help resolve societal issues and perpetually raise the Group’s corporate value, we will continuously hold these meetings andseminars in the future and ensure these improve the CSR mindsets and skill levels of employees.

40

CSR Training
Tokio Marine & Nichido conducts CSR training through e-Learning for all employees once a year to promote understanding and sharingof the philosophy behind the company’s CSR activities. In addition to affirmation of the CSR Charter, the training includes topics such asconfirmation of environmental burden reduction targets and the environmental management system and confirmation of the company’s
community and social contribution initiatives. Key persons in each workplace promote participation in the training.

Community and Social Contribution Activities with the Participation of
All Employees
Tokio Marine Group has set the three core CSR themes of “Providing Safety and Security,” “Protecting the Earth” and “Supporting
People” and is implementing different local community and social contribution activities around the world that emphasize voluntary
participation by employees and tie-ups and collaboration with NPOs and other groups.
In addition to aiming to conduct ongoing local community and social contribution activities at each workplace and Group company, we
have designated October and November as CSR Month every year with the aim of promoting employee-driven CSR activities. Many
employees take part in a variety of local community and social contribution programs during this period in different parts of the world.

41

Support Systems and Donations
All Tokio Marine Group companies encourage the proactive participation of their employees in local community and social contribution
activities by introducing them to activities in which they may be able to participate or by creating a volunteer leave system or an award
program to recognize employees’ active efforts in local community and social contribution activities.

Overview of Support Systems/Programs and Fiscal 2016 Results (Tokio Marine &Nichido)Matching gift system

Volunteer leave/leave ofabsence system

A system in which the company makes a donation matching the amount voluntarily
donated by employees (21 cases totaling 896,872 yen)
A system to support employees for their volunteer time (used by 81 employees)
Volunteer leave
A system in which employees are permitted to take leave limited to 10 days per year toparticipate in volunteer activities that include relief efforts in a disaster and support forsocial welfare institutions or groups relating to persons with disabilities, the elderly andchildren’s welfare facilities, etc.
Volunteer leave of absence
A system in which employees are permitted to take leave for a period of over six months
and up to two years in principle to participate in a volunteer program recognized by thecompany, particularly actions with a high degree of social contribution in a social welfare
institute, etc.
A donation program operated by employee volunteers
In fiscal 2016, a total of 14,324,000 yen donated by 5,244 employees was distributed to thefollowing organizations:
Peace Boat Disaster Relief Volunteer Center (PBV) <Providing Safety and Security(emergency disaster assistance)>
Watari Greenbelt Project <Providing Safety and Security (Support for recovery
from the Great East Japan Earthquake)>
International Society for Mangrove Ecosystems (ISME) <Protecting the Earth(cleaning up trash washed ashore along coastlines)>

Share Happiness ClubJapan Deafblind Association <Supporting People (supporting persons withdisabilities)>
Childline Support Center Japan <Supporting People (supporting children)>Kotsuiji wo shien suru kai (Supporting Orphans from Automobile Accidents)<Supporting People (supporting children)>
ASHINAGA <Supporting People (supporting children)>Japan Marrow Donor Program <Supporting People (support for incurable
diseases)>
Association for Aid and Relief, Japan <Supporting People (humanitarianassistance)>
Japan Inclusive Football Federation <Supporting People (supporting persons withdisabilities)>

CSR Month

A month for strengthening initiatives for proactively carrying out local community and social
contribution activities across the entire Tokio Marine Group (October-November)

Tokio Marine Group CEO
Recognition for CSR

We commend excellent initiatives at Group companies and at Tokio Marine & Nichidobranch offices that lead to the resolution of issues in communities and to the generation of
corporate value. (For details, please refer to the “Tokio Marine Group CEO Recognition for
CSR” on this page.)

CSR Performance Data (Employee participation rate in volunteer activities, Number of employees who took volunteer leave,
Donations)42

Tokio Marine Group CEO Recognition for CSR
To promote the fostering of a corporate culture in which each employee engages in CSR as his/her own issue and ensure thiscontributes to the community and helps create corporate value, in fiscal 2015 Tokio Marine Group expanded Tokio Marine & Nichido’saward system to the entire Group and established the Tokio Marine Group CEO Recognition for CSR. In April and May 2017, a total of
20 outstanding initiatives implemented in fiscal 2016 at Group companies and Tokio Marine & Nichido’s branch offices werecommended.

<Award Winners>

E. design Insurance Co., Ltd

Tokio Marine & Nichido Facilities,

Tokio Marine Insurance (Thailand)

The company systematically

Inc.

PCL

implemented initiatives with the

The company implemented building

TMITH’s employees, agents and local

participation of all employees. Of

cleaning guidance in Vietnam as part ofcommunity residents participated in aparticular note, the company invigorated

the Ministry of Health, Labour andproject for maintaining dams as well as

communications with hearing-impaired

Welfare’s technical training program forin tree-planting activities in northern

employees through efforts that included

foreign nationals. Additionally, theThailand as part of efforts to preserve

continuing the activities of the Sign

company fostered a culture forwater resources and reduce natural

Language Department and introducing aparticipating in community social

disasters. Through such activities,

UD Talk voice recognition app.

contribution activities, such as serving

TMITH is contributing to theas volunteers for dispensing water at

establishment of an independent

the Hokkaido Marathon.

foundation for people’s livelihoods, suchas by enabling local residents
themselves to learn about
environmental protection and to
implement eco-tourism.

43

ONE Toyama

Tokio Marine & Nichido Kansai

Tokio Marine & Nichido

This activity is undertaken by teams

Government Sector & Financial

Tokai/Hokuriku Business Support

from Tokio Marine & Nichido’s Toyama

Institutions Department

Department, Mikawa Branch, Aichi

Branch, Toyama Claims Service Section

This department advanced toward CSV

Minami Branch, Nagoya Productionof the Hokuriku Claims Service

that leads to sales of personal liability

Dept. 1, Nagoya Claims Service Dept.

Department, and Takaoka Claims

insurance and earthquake insurance

2, Tokai Claims Service Dept. 2

Service Section; Tokio Marine & Nichido

through new initiatives such as “Bicycle

In response to the frequent occurrenceLife Insurance’s Tokai/Hokuriku Sales

Safety Class” and “Earthquakeof automobile thefts and home

Support Department of the Toyama Life

Educational Flyers” that utilize

burglaries in Aichi Prefecture, Tokio

Insurance Branch; and Tokio Marine &partnership agreements with local

Marine & Nichido, in collaboration with

Nichido Partners Management’s Tokaigovernments.

the Aichi prefectural police and the

Hokuriku and Toyama Branches. This

General Insurance Association ofactivity involves contributing to local

Japan, created leaflets on crimecommunities in a variety of formats thatprevention measures and held crime

include providing “Earthquake Insurance

prevention seminars for agents and‘Osusume’ 100% Effort” that raises

invited prefectural police to give lecturesinterest in earthquake risk.

at these seminars.

Tokio Marine & Nichido Kyushu

Okayama Area/Tokio Marine &First Insurance Company of Hawaii

Automobile Industry Production

Nichido Okayama Branch/Heartful(Hawaii)

Department

Committee

For 10 consecutive years, employees

This department formed a cross-Since the launch of the Heartfulhave participated in Hawaii Meals on

departmental CSR team. The

Committee in 2004, agents andWheels, which makes home deliveries

department continuously carried out

employees from non-life and lifeof lunches to the elderly and infirm.

activities such as volunteer and support

insurance have worked as one and held

activities for disaster-stricken regions

repeated discussions and continuallyand supported CSR activities of dealers

implemented a variety of social

based on the slogan “Give shape to ourcontribution activities. Contributions

gratitude! Provide ‘support’ ashave also been made to area strategies

individuals and as a company.”

and regional revitalization, which
includes establishing a comprehensive
partnership agreement with Okayama
Prefecture.

44

Tokio Marine & Nichido Anshin

Tokio Marine Kiln (United Kingdom)

Safety National Casualty Corporation

Consulting

The company sells insurance for(US)

Based on the theme “Invigorate CSR

indemnifying against the risk of drones

This company has installed solar

Activities,” the company carries out

and other unmanned aircraft systems

panels, a reservoir for collecting

multiple company-wide activities with(UAS). The use of UAS helps reduce

rainwater and artificial beehives toeach employee participating in an

the environmental burden compared

protect the ecosystem. Also, theaverage two activities per year. Thesewith when using ordinary aircraftcompany has installed water dispensers

activities include providing classes for

operated with aviation fuel. By

as substitutes for PET bottles on allwhich employees are dispatched topromoting the use of UAS, this company

floors throughout the company andschools, participating in Clean Walk,is creating environmental value.

distributes personalized “My Cutlery”(knives and forks) to employees.

creating friendship bracelets, holding
campaigns for delivering picture books
and providing support in disasterstricken regions.

Tokio Marine Philharmonic Orchestra

Kiyoto Tsuji of Tokio Marine &Based on the concept of “Benefitting

Nichido Automobile Industry

society through music,” this orchestra

Marketing Department, Automobile

performs regular concerts as charity

Industry Production Group (affiliation

concerts. It also continues to givein fiscal 2016)

volunteer performances at senior

Mr. Tsuji implemented activities for

citizen’s facilities and carry out fundvisiting farming villages in Myanmar andcollection activities through salon

Laos to directly deliver used children’sconcerts.

clothing he collected by making appeals
at workplaces and in local communities.

45

<Special Awards>

Tokio Marine & Nichido Tokyo

Chiba Area Four Departments (Tokio

Tokio Marine & Nichido Nagoya

Metropolitan Region Claims Service

Marine & Nichido Chiba Branch,

Automobile Industry Production

Department and “CSR 11”

Keiyo Branch, Chiba Automobile

Dept. 3This department formed “CSR 11” toIndustry Production Department andIn cooperation with agents, theoversee and lead CSR that is dispersed

East Kanto Claims Service

department donates 20 yen as athroughout the region. While

Department)

reconstruction relief donation for eachdisseminating news that creates

These departments are carrying out

contracted earthquake, volcanic

excitement, “CSR 11” is steadily

community-based initiatives in Chiba,

eruption and tsunami rider for

promoting initiatives at each base thatwhich will also serve as a venue for the

automobile insurance. The department

include implementing eco-friendly cap

2020 Tokyo Olympics. These initiatives

strives to foster awareness by holding

campaigns, supporting disaster-stricken

include watching wheelchair rugby

workshops on disasters, disseminating

regions and holding Disaster Prevention

matches and jointly participating as

bits and pieces of knowledge andLessons.

volunteers at the Chiba Aqualine

distributing button badges and mobile

Marathon.

phone cards.

Tokio Marine & Nichido Yokohama

Tokio Marine & Nichido Assistance

Tokio Marine & Nichido Medical

Bayside BranchThis company implemented the “Senior

Service and its Medical Call BusinessThis branch is implementing activities

Citizens Safety Confirmation Service

Officewith the aim of being a “branch that is‘Regular Phone Calls’” in collaboration

This company provides consultation

thoughtful, makes contributions and thatwith Shinagawa Ward and the

support for persons with concerns about

is chosen both inside and outside the

Shinagawa Ward Council on Social

dementia. Also, nurses and othercompany.” The branch made particularWelfare. In this manner, the company

healthcare professionals participated inefforts to improve fuel efficiency ofcarried out community-based activities

the Walk & Run Festival, an event incompany-owned vehicles, disseminate

utilizing phone response skills cultivatedwhich the company participates in every

news on improving fuel efficiency

through its core call center business.

year. The company also loaned medical(safety education) and reduce theequipment for the festival.

environmental footprint.

46

<Good CSR Initiatives at Overseas Group Companies>
We received numerous entries from overseas Group companies for the most recent Tokio Marine Group CEO Recognition for CSR.
Here we introduce these initiatives.

6 Good Initiatives from Americas

Tokio Marine America (TMA)

Philadelphia Insurance Companies

Delphi Capital Management (DCM)

Park East High School Support(PHLY)

Charity through “Donors Choose”

ProgramDress for Success by Women’s

The ultimate goal of Delphi’s CSR is

TMA is establishing a strong partnership

Leadership Series

creating social value by encouraging

with Park East High School in Harlem,

In 2016, PHLY’s Women’s Leadershipeach and every individual in the group

New York. In 2016, TMA New York

Series, an initiative focused on women’sto engage in relevant social issues on

supported the high school’s annual

leadership and development, partnered

his or her own volition. Specifically, weThanksgiving luncheon by providing

with the national non-profit organization

endeavor to do this by allowing each

donations and volunteers to serve the“Dress for Success” to organize a

individual to direct a small monetary

food to the children and their families.

nationwide clothing drive to collect

donation at their discretion. In an effort

TMA also donated basketballs, laptops,

gently used professional attire

to support education and giving at DCM,

backpacks and school supplies forbenefitting underprivileged women who

each employee was given $250 tostudents.

are looking to secure employment.

donate to any project(s) available atDonorsChoose.org. Donors can choose
to pay a portion of any of the thousandsof projects listed on their site. Over 95%
of employees participated in this event.

Reliance Standard (RSLI)

Tokio Marine HCC (HCC)

Tokio Marine Seguradora (TMSR)

Walk to End Childhood Cancer

TMHCC 100 Charity Event

Supporting AACD through Teleton

Reliance Standard and Matrix Absence

The concept of TMHCC 100 Charity

AACD is a non-profit association in

Management joined together to become

Event was that 100 employees andBrazil that aims to create a society ina National Bronze Sponsor of St. Judefriends would walk, run or jog 100km

which children and teenagers as well asChildren’s Research Hospital andand each would raise £100,000 for

adults with physical disabilities can play

participated in their annual Walk to End

charities. HCC’s CSR Committee

actives roles. TMSR has supported

Childhood Cancer. Almost 650

refined the idea so that any participant

AACD for five years. In 2016 TMSR

employees, friends and family walked inwould be able to undertake the 25km,

participated in the Teleton Campaign,

and/or donated toward events across 15

50km, or the full 100km distances towhich is a way of fundraising, withmarkets nationwide in September 2016.

enable broader participation. As aseveral private companies as partners

Together through everyone’s efforts,

result, 100 employees, family andand a TV program.

more than $31,000 was raised for thefriends, participated in two events thatcause, easily surpassing the goal ofenabled the completion of the Thames$25,000.

Path Challenge.
47

8 Good Initiatives from Asia

Tokio Marine Asia (TMAsia)

Tokio Marine Life Insurance

Tokio Marine Insurance Indonesia

Energy Conservation Education Tour

Singapore (TMLS)(TMI)

with Underprivileged Children

Mangrove Planting reforestation

Together We Can

On December 9, 2016, a total of 28 staff

exercisevolunteers from Tokio Marine Insurance

TMI is developing various scholarship

Recognizing the important role that

programs. TMI started its first programmangrove forests play in mitigating

in 1997 and up to 2016 TMI has granted

climate change, TMLS led a mangrove-undergraduate scholarships to threeplanting reforestation exercise at thestudents majoring in Insurance

Sungei Buloh Wetland Reserve (SBWR)Management and also to two students

on January 20, 2016.

majoring in Actuary Management.

Group in Singapore comprising TM
Asia, TMLS and TMiS, together with the
Whispering Hearts Student Care
Centre, a community services centre
that provides social services to lowincome families in Singapore, carriedout a volunteer activity that took
underprivileged children on an
educational journey to learn more about
energy conservation.

Malayan Insurance Company (MICO)
Tokio Marine Life Insurance Malaysia

Tokio Marine Life Insurance Thailand

The Street Education Project(TMLM)(TMLTH)The objective of Malayan Insurance’s

Mangrove Planting in Bagan Lalang

TMLTH Pook Pinto Kao“TMLTH Pook Pinto Kao” was initiated

CSR program is to raise social

Beach, Sepang
The year 2016 is the second year of thisin 2016 by a small group ofmangrove planting activity undertaken

approximately 14 staff who wish for theirwith the collaboration of Malaysian

good health. They discovered that many

Nature Society that aims to contribute topeople suffer from sickness because of

local environmental rehabilitation andfood poisoning and frequently heard that

biological diversity conservation efforts.

“You are what you eat.” Accordingly,

Also, this initiative is useful in promoting

staff started searching for organizations

environmental education andthat provide good food and door-to-doorawareness among staff. In collaborationdelivery service. Finally, staff foundwith the Malaysian Nature Society,“Pook Pinto Kao,” an organization

TMLM engaged in mangrove planting at

where TMLTH directly buys rice, which

Bagan Lalang Beach, Sepang.

is a staple food for Thai people, fromconsciousness for the benefit of thecommunities where MICO operates ourbusinesses. The company’s Street
Education Project (SEP) was started in2000 as a community project to uplift
the living standards of children frompoor families. In fiscal 2016, its 16th
year, the project continued to assist
urban poor children and their families
based on the recognition of the value of
education.

farmers.

48

Tokio Marine Hong Kong (TMHK)
Various CSR initiatives such as Earth
Tokio Marine China (TMNCH)

Day Program

Disaster Prevention Lessons

With strong support from the Managing

TMNCH carries out “Disaster Prevention
Lessons” for elementary and junior highschool students as a CSR initiative
based on the desire to leverage its
expertise in the non-life insurance
business for the benefit of society. Byteaching children how to protect
themselves from disasters, TMNCH
aims to raise awareness of societies

Director, management team andcolleagues, the CSR Committeeorganized several events in 2016.
Among these are Earth Day forenvironmental protection, initiatives for
elderly care and support forunderprivileged children in collaboration
with Hans Andersen Club.

where there are people who are notalways adequately prepared for
emergencies.

2 Good Initiatives from Australia and Bermuda

Tokio Marine Management Australia

Tokio Millennium Re (TMR)(TMMA)

Tokio Youth Mountain Bike SeriesChildren Supporting Program

In 2007, Bermuda-based TMR

Sydney staff of TMMA collaborated withestablished the Tokio Youth Mountainone of Australia’s leading community

Bike Series (MBS) and in 2016 MBS

organizations, Youth Off The Streets

marked its 10th year. This event(YOTS), and participated in three

features a series of fun races andvolunteer days of activities with YOTS.

activities for children. TMR partners withTaking a “hands-on” approach, TMMAa local cycling shop and the Bermuda

staff repaired and provided much-

Bicycle Association with the aim ofneeded maintenance to a school for at-

introducing primary school-agedrisk youth and a shelter for victims ofchildren to cycling as a way to promote

domestic violence, both managed byphysical fitness and healthy lifestyles.

YOTS.

49

Stakeholder Engagement～Promoting Initiatives
Together with Various Stakeholders
In implementing high-quality CSR management, we believe it is essential to develop a relationship of mutual trust through dialogue withcustomers and all other stakeholders. We are promoting a deeper understanding of Tokio Marine Group’s thinking, values and various
types of initiatives through customer opinions (customer compliments, complaints and other opinions and suggestions) received byGroup companies, engagement with shareholders and investors, communications with agents, communications with employees,
communications with external Socially Responsible Investment (SRI) and Environmental, Social and Governance (ESG) rating agencies
and CSR communication with external experts (CSR Dialogue) . We also provide shareholder and investor information and various
types of news releases through the media and make our best efforts to provide appropriately timed and adequate information disclosure
to all stakeholders.

Tokio Marine Group’s Stakeholders

Engagement
Stakeholders

Web Links
PolicyCustomers

Shareholders and Investors

We continually provide
customers and society with“safety and security.” We
will continue to promptly andappropriately provide evenhigher quality products,
services and processes thatmeet the expectations of ourcustomers.

By earnestly dealing with all
our stakeholders, we will
work to create a virtuous
cycle in which we generate
even higher and more
appropriate levels of profitsand continue to provide
value to shareholders.

Contents

Basic knowledge of
insurance

Customer satisfaction levels

Communication withshareholders

Disclosure policy

Naruhodo Insurance
Guide (Basic)
Naruhodo Insurance
Guide (Life Events)

Response to Customer
Feedback

Stakeholder Engagement(Engagement with
Shareholders andInvestors)
Corporate Governance(Relations with
Shareholders and Other
Stakeholders)Information Disclosure

50

Engagement
Stakeholders

Web Links
PolicyContents

We emphasize mutual trustwith our agents andInsurance Agentscombine our strengths tomeet the needs ofcustomers while
cooperating to promotemutually sound growth anddevelopment.

Business Partners

We aim for healthy mutual
growth and developmentwith our business partners.

Employees

We respect each and every
employee as individuals andrecognize their dignity andvalue, and pay carefulattention to ensure that they
can fulfill their
responsibilities to theirfamilies. We aim to be aprofessional group with very
distinctive characteristics
while cooperating to ensure
all colleagues maximize
their performance withintegrity and compassion.

Local Communities andSocieties

As a good corporate citizen,
we strive to be recognizedby local communities andsocieties while contributing
to the creation of a society
where a diversity of people
can live healthy lives andwith a sense of security. We
also make efforts to soundly
protect the global
environment for future
generations. In addition, bypartnering with NPOs, etc.,
we conduct mangrove
planting projects andexperience-based
environmental protection
activities mainly focusing onchildren.

Cooperation with insurance
agentsWorking Together with
Agents to Improve
Quality
Education and Training
Systems for Agents

Cooperation with business
partners

CSR in the Value Chain

Employee satisfaction levels

Fair and Honest
Personnel Affairs(Raising Employee
Satisfaction Levels)

Dialogue

Tokio Marine Group’s
Approach to CSR(Initiatives in Japan,
Dialogue withManagement)AwardsExternal Evaluations andParticipation in Initiatives

Initiatives

External Evaluations andParticipation in Initiatives

CSR Dialogue

Stakeholder Engagement(Fiscal 2016 CSR
Dialogue)

Mangrove Planting Project

Global Environmental
Protection throughProducts and Services(Green Gift Project:
Mangrove Planting)Experience-based
environmental protection
activities

Protection of Biodiversity
through Products andServices (Green Gift:
Planet GENKI Program)51

Engagement
Stakeholders

Research Institutions

Web Links
PolicyContents

To respond to disasters
caused by climate change
we will sophisticate our
natural disaster risk
assessment throughindustry-academia
collaboration and will
provide products andservices for stable
responses to disasters in
the future.

Climate change and natural
disaster risk research

Making Society Resilientto Natural Disasters

Participation in initiatives

External Evaluations andParticipation in Initiatives

News release

News release

Tokio Marine Holdings
corporate website (CSR
page)

Tokio Marine Holdings
Corporate Website (CSR
Page)

To respond to global-scaleissues such as climatechange, poverty, humanrights and resource andenergy issues and help
create a secure, safe andsustainable future, we will
collaborate with
External Initiatives,
Organizations,
GovernmentsMedia

governments and industry
organizations andparticipate in initiatives that
include The United Nations
Global Compact and The
United Nations Environment
Programme FinanceInitiative (UNEP FI), andundertake activities incooperation with a variety of
stakeholders toward
resolving these issues.
Based on the Tokio Marine
Group CSR Charter thatstates,”We intend to
disclose information timely
and appropriately and topromote dialogue with all
our stakeholders to ensure
effective corporate
management,” we will
cooperate with the media
and carry out fair, timely andproper disclosure ofcompany information to gain
the trust and understandingof our stakeholders.

Implementation of Stakeholder Engagement

52

Fiscal 2016 CSR Dialogue
In the name of “CSR Dialogue,” Tokio Marine Group regularly invites outside experts to share the latest knowledge on CSR withmanagement and to engage in dialogue (exchange views and engage in discussions) about Tokio Marine Group’s CSR initiatives. On
January 17, 2017, we invited prominent figures from various fields and asked their opinions about the CSR initiatives of Tokio Marine
Group in line with the latest social situation in the field of CSR. Several opinions offered by these experts are provided herein.

Participants (Affiliations and positions are as of the date of theconvening of the dialogue.)

Mariko Kawaguchi
Executive Director
ESG Research Department
Daiwa Institute of Research

Makiko Akabane
Director
CSR Asia Japan

Tsuyoshi Nagano
President and Group CEO
Tokio Marine Holdings, Inc.

Takayuki Yuasa
Managing Director
Tokio Marine Holdings, Inc.

Toshifumi Kitazawa
President & Chief Executive Officer
Tokio Marine & Nichido Fire InsuranceCo., Ltd.

Kenji Iwasaki
Senior Managing Director
Tokio Marine & Nichido Fire InsuranceCo., Ltd.

53

1. CSR Initiatives through Our Main Business～Providing Value to
Stakeholders
Principal opinions from experts
Kawaguchi: I believe CSR should probably be defined as an initiative for gaining the trust of society rather than being an obligatorysocial responsibility. Companies must know themselves and realign and rebuild relationships between themselves internally andexternal stakeholders by promoting initiatives with an understanding of society. To sustain operations over the long term, companies
should arrange and rebuild their own mission and initiatives from the perspectives of principal stakeholders to provide appropriate value
and ensure the allocation of returns to each respective stakeholder.

Tokio Marine Group’s response policies
Tokio Marine Group believes CSR is synonymous with the implementation of its Corporate Philosophy and regards CSR as an issue forraising the trust of customers and local communities and for generating social value. In the future as well, we will focus on dialogue,
collaboration and cooperation with stakeholders that include customers, business partners and members of the local community. We
will also promote CSR activities with the participation of every employee through all our business activities, from the provision of
products and services to donations and volunteer activities. Additionally, we will make efforts toward value creation together with our
stakeholders.

2. Permeating CSR within the Group companies
Principal opinions from experts
Akabane: The most important point in permeating CSR within a company is the understanding and strong message from top
management. The next task is to build a scheme that skillfully involves employees. Human beings possess an innate sociocentric
quality of wanting to do something that benefits society. Skillfully synchronizing a company’s sustainability program with this sociocentric
quality will spur a positive cycle that leads to a company’s growth and an improvement in the performance of each and every individual.

Tokio Marine Group’s response policies
Tokio Marine Group believes that CSR represents the implementation of its Corporate Philosophy and promotes CSR activities with theparticipation of every employee through all business activities. For example, with top management actively leading the way, Tokio
Marine Group participates in initiatives for “learning about,” “watching” and “taking part in” sports for persons with disabilities and widely
disseminates information about these initiatives and their value across society through its CSR Booklet. We continue to bring out thesociocentric qualities of employees by setting our target for the employee participation rate (total) in community social contribution
activities at above 100% and are encouraging the participation of employees in social contribution activities. At the same time, we will
carry out a sustainability program befitting an insurance group and that is matched to the specific characteristics of the industry, scale
and workplaces of each Group company, with the overarching aim of raising corporate value and improving the performances of
employees.

54

3. ESG Investment Becomes Mainstream
Principal opinions from experts
Kawaguchi: Within the investment world, ESG (Environmental, Social, Governance) investment has conspicuously moved toward themainstream. A report issued in 2005 transformed thinking toward fiduciary responsibility and made it possible to consider ESG factors.
Since 2015, there has been a growing belief that giving proper consideration to ESG is indispensable for executing fiduciary
responsibility. There is also increased movement, mainly in Europe, toward legislating ESG considerations and making ESG information
disclosure mandatory. In view of these trends, I am hoping to see Tokio Marine Group make efforts to further enhance and promote
ESG investment initiatives and ESG information disclosure.

Tokio Marine Group response
Three Tokio Marine Group companies, namely Tokio Marine Asset Management, Tokio Marine Capital and Tokio Marine & Nichido, aresignatories to The Principles for Sustainable Insurance (PSI) of the UNEP FI and are working to promote ESG investment as asset
managers and as asset owners and will step up these efforts in the future. Additionally, Tokio Marine Group strives to further enhance
disclosure through its website, Disclosure Report, Integrated Report and its Sustainability Report that conforms with international
standards for CSR reporting (conformance or reference).

Responding to Opinions in the CSR Dialogue
Thank you for your valuable opinions. We will utilize these opinions in our future activities to accelerate our initiatives for resolving
various issues facing society.

We aim to be a “Good Company” that supports customers and society in all times of need. Based on dialogue and collaboration with
our stakeholders in all areas of our business, from products and services to respect for human rights and dignity, protection of the
global environment, contribution to local communities and societies, governance and stakeholder engagement, all employees will work
together to create a secure, safe and sustainable future with a focus on our three core CSR themes.

Kenji Iwasaki
Executive Vice President
Tokio Marine Holdings, Inc.

55

Opinions Received from Experts in the Past and Subsequent
Responses
Date ofdialogue

Items

Opinions

Status of Group’s response

Global CSR initiatives

Besides playing a role in Japan,
as a representative of Asia,
Tokio Marine Group should fulfil
the role of an industry leader in
CSR throughout the rest of theworld as well.

Tokio Marine & Nichido isactively participating in global
initiatives, which include serving
as a Board Member for UNEP
FI-PSI (United Nations
Environment Programme
Finance Initiative Principles for
Sustainable Insurance) for Asia.

Innovative initiatives

I'd like to see the implementationof environment-conscious
initiatives that go beyond mere
reductions of CO2 emissions andpaper consumption (e.g., thetotal use of FSC-certified paper,
investments in renewableenergy).

January 25,
2011

Responses to climatechange/global warming

Marketing of TM Nippon Solar
Energy Fund by Tokio Marine
Asset Management

I'm looking forward to seeing
Tokio Marine Group play its rolein providing awarenesseducation and information thatutilizes knowledge andexperience that is unique to an
insurance company.

Following our Green Lessons
environmental awarenesspromotion program launched infiscal 2005, from fiscal 2012 wehave been actively developing
Disaster Prevention Lessons as
disaster-prevention educationthat is even closer to the main
business of an insurancecompany.

I'd like to see community andsocial contribution activities
carried out with further
cooperation with NGOs andNPOs in Japan.

The Green Gift Project, an
initiative started in fiscal 2009,
initially supported mangroveplanning activities overseas. In
October 2013, we expanded thescope of this initiative toenvironmental protection
activities in Japan as well andwe hold events in collaboration
with NGOs and other bodies invarious regions throughout thecountry.

November24, 2011

Community and social
contribution activities

Tokio Marine & Nichido
makes standard use of"environment-conscious
paper" that includes FSCcertified paper.

56

Date ofdialogue

December 6,
2012

Items

Community and social
contribution activities

Opinions

I hope to see support thatenables employees (individuals)
to independently participate incommunity and social
contribution activities thattranscend the bounds ofbusiness.

Status of Group’s response
We continually think of creative
ways for enabling employees toindependently participate incommunity and social
contribution activities throughinitiatives such as the following.
Creation of “List of
Recommended Initiatives”
that compiles tips for planning
community and social
contribution activities at each
workplace
Participation in initiatives
undertaken by the NGOs andNPOs that we support
Plan volunteer tours to
support disaster regions andhold in-house solicitations oftour participantsCommunity and social
contribution activities

Solving social issues is requiring
even more expertise. I’d like to
see activities carried out with anawareness of collaborating withlocal governments, universities,
specialist institutions, NPOs andresidents. Also, I’d like to see thedevelopment of the nextgeneration of people who will
work to protect the environment
in regional communities.

We are carrying out industryacademia collaborative risk
research with universities andstrengthening collaboration withlocal governments and NPOs indomestic environmental
protection activities whileworking to solve various social
issues.
We are undertaking
environmental awareness andeducation activities through theimplementation of Green
Lessons for elementary school
children and carrying out
environmental protection
activities in the Green Gift
Project.

I suggest setting “developmentof people” as materiality andascertain needs in each region
while promoting financial andenvironmental education andadvancing these with initiatives
used in your main business.

We set “Supporting People” as
one core CSR theme in the new
mid-term business plan (FY
2015–2017) and are
implementing CSR. From fiscal
2012 we have been holding
Disaster Prevention Lessons toraise the disaster prevention
awareness of elementary school
children. We will reflect regional
characteristics and the outcomesof industry-academia
collaborative risk research to thepresent into this program while
also focusing on further
improving this program. We havealso started the development ofa financial education program
based on the theme of insurance
as our main business.

December16, 2013

CSR management

57

Date ofdialogue

Items

Taking on the challenge ofmeeting global Social issues

Opinions

Status of Group’s response

I’m hoping to see Tokio Marine
Group utilize its knowledge andexperience and actively
participate in United Nations
partnerships and international
conferences for disasterprevention and mitigation as well
as play an active role in thecreation of an internationalframework as a Japanesecompany and an industry opinion
leader.

Tokio Marine Group participatesin the United Nations Office forDisaster Risk Reduction(UNISDR) — Private Sector
Alliance for Disaster Resilient
Societies (ARISE) and theUnited Nations Environment
Programme Finance Initiative(UNEP FI). At the Third United
Nations World Conference on
Disaster Risk Reduction held in
Sendai in March 2015, we
disseminated information aboutsuch industry-academia
collaborative research results asa stochastic risk assessment
method for earthquake-induced
tsunamis as well as the Group’s
disaster-related solutions andpromoted discussions for
deploying the roles fulfilled by
the insurance industry toward
solving disaster issues andreducing damage. A Group
member is presently participatingin the creation of a framework for
global climate-related financial
disclosures as a member of the
Financial Stability Board’s(FSB’s) Task Force on Climaterelated Financial Disclosures(TCFD).

Amid expectations for strategic
CSR by companies, it isessential to incorporate aperspective that looks at whattypes of impact Tokio Marine
Group’s activities are having onsocial issues. I’d like to see thisdone, for example, through the“visualization” and disclosure of
the impact of mangrove planting
on local communities.

We commissioned an external
think tank to investigate thesocial impact of mangrove
planting that we have carried out
since 1999. Calculations showthat as of the end of March 2014,mangrove planting has
generated economic value ofaround 35 billion yen andbrought positive effects to themangrove forests and theapproximately 1.25 million
people living in the surrounding
regions. We introduce theMangrove Planting Project in our
news releases as well as in aSpecial Feature article in the
CSR Booklet 2016.

I would like to see Tokio Marine
Group, as a professional in risk
management, turn future risks ofthe global community into
“opportunities.”

We will seize changes in risk
accompanying the frequent
occurrence of natural disasters
and shifting demographics as
business opportunities that leadto growth. We will also further
advance our CSR initiatives thatbring major changes to risk andwill focus efforts on our threecore CSR themes of “Providing
Safety and Security,” “Protecting
the Earth” and “Supporting
People.” By doing so, we willcontribute to the creation of asecure, safe and sustainable
future.

January 30,
2015

Visualization of the social impact
of CSR

Take on the challenge of turning
risks into “opportunities.”

58

Date ofdialogue

January 30,
2015

Items

CSR materiality and CSR
approach

CSR initiatives through our main
business

Opinions

Isn’t “Information Security”
also an important issue as acore CSR theme?
How about rearranging core
CSR themes into five steps
as a CSR approach?

I’d like to see Tokio Marine, as a
trailblazing company in CSR,
express the direction it intends toadvance its CSR activities thatare connected to 2030 global
SDGs.

Status of Group’s response
We reflected these opinions
in Tokio Marine Group’s CSR
materiality (important issues)and core CSR themes set inaccordance with the new midterm business plan “To Be a
Good Company 2017.” This
included setting “Information
Security” as an element ofinternal control within CSR
materiality (important issues).
We established a “CSR
approach” that rearranged
core CSR themes into five
steps to ensure that theactions of each employee
lead to value generation in
the future.
In our Sustainability Report
2016, we established the item
“Relationship between Group
Initiatives and SDGs” andexpressed the direction of efforts
for CSR activities that areconnected to the SDGs.
We created and published “CSR

Disseminating information tosociety

I felt that the communication anddesign were inadequate. I lookforward to seeing Tokio Marine
Group disseminate information
with a greater awareness of thevisualization and visibility of its
CSR activities.

Toward “To be a Good
Company”

Companies are public institutions
within society that contribute tosociety through their businesses.
In doing so, three key factors
enable companies to carry out
vigorous business operations.
The first is to contribute to allcompany stakeholders that
include employees, customers,
suppliers, local communities andthe earth. The second is tocontinuously contribute to all
stakeholders over the medium
and long term rather thanpursuing short-term results. The
third is to take on challenges
assuming maximum tolerable
risk.

February 17,
2016

Booklet 2016” keeping in mind
communication and design. Thisbooklet won the “Easy-toUnderstand Award” in the UCDA
Award 2016. Besides obtaining
UCDA Easy-to-Understandcertification, we disseminatedinformation in “CSR Booklet
2017” by utilizing infographics.
The idea that “companies are
public institutions within societythat contribute to society throughtheir businesses” correspondswith Tokio Marine Group’s
thinking that “CSR is
synonymous with theimplementation of its Corporate
Philosophy and that promoting
efforts to solve societal issues
will lead to the Group’s
sustainable growth.” Tokio
Marine Group will makeunceasing efforts to be a“company indispensable
throughout society” and that ischosen by customers by getting
close to our customers and local
communities and making efforts
to support this challenge.

59

Engagement with Shareholders and Investors

To assure transparent and fair management, Tokio Marine Holdings works for timely andappropriate information disclosure, while implementing a variety of measures to realize fairand constructive dialogue with domestic and overseas shareholders and investors.

For institutional investors, besides holding conference calls on financial results for eachquarter, we also hold IR briefings led by top managers, beginning with the Group CEO,following the interim and fiscal year-end financial results, and at these briefings thesemanagers explain management strategies and the progress of these strategies and holddialogues. Additionally, we actively hold interviews with shareholders and investors inJapan and overseas and held a total of 538 interviews in the previous fiscal year. For

Briefing for individual investors

individual investors, we hold an annual IR conference led by the Group CEO, while the IR
Department actively convenes briefings in various cities throughout Japan.

The valuable opinions that the Company receives from shareholders and investors through these activities and the General Meeting of
Shareholders are regularly reported to the Board of Directors, shared broadly as feedback to management and all Group employees
and are useful in improving management.

Tokio Marine Group actively disseminates IR information in Japanese and English on its website and posts a wide range of various
types of information that assists in making investment decisions.

This approach has been comprehensively acclaimed and in 2016 we earned the “IR Grand Prix Award” from the Japan Investor
Relations Association (JIRA).

60

Principal IR Activities
Briefings for analysts and institutional investors
Besides holding conference calls on financial results for each quarter, we convened a briefing (November 2016) about the state ofprogress of our mid-term business plan, “To Be a Good Company 2017,” which was launched in fiscal 2015, and held an IR briefing(May 2017) on the Fiscal 2017 Business Plan. At the briefings, the management team, led by the Group CEO, provided
explanations and engaged in question and answer sessions with attendees.

Briefings for individual investors
Held a briefing for individual investors led by the Group CEO on the theme of “Tokio Marine Group’s corporate strategy.” Also held
briefings in various cities in Japan by the IR officer, mainly at seminars sponsored by securities companies (a total of 18 times in
FY2016).

Briefings for overseas investors
Held individual meetings for overseas investors by the Group CEO and IR officer in the United States, Europe and Asia andexplained the Group’s business results, business plan, business environment and other conditions.

Disseminating IR information through our website
Tokio Marine Group strives to disseminate accurate information in a fair manner through its website. In addition to timely disclosureof financial results and other information, Tokio Marine Group posts a wide range of various types of information in Japanese andEnglish that helps with investment decisions. This includes annual securities reports, IR materials and preliminary reports regarding
the monthly business results of principal subsidiaries.

Engagement with the Local Community
Tokio Marine Group promotes local community and social contribution activities in collaboration with NPOs committed to solving various
issues in local communities. For the Mangrove Planting Project, one of the most notable initiatives undertaken by the Group, we haveformed a long-term partnership with the NGO Action for Mangrove Reforestation (ACTMANG) specialized in mangrove planting,
Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) and International Society for Mangrove
Ecosystems (ISME). Besides planting mangroves, we also cooperate in improving environmental awareness and promoting industries
in designated planting regions, such as providing environmental education and workshops for local residents and children. In Japan, we
collaborate with Nippon NPO Center, eight Environmental Partnership Offices located nationwide and environment-related NPOs
throughout the country and carry out the Green Gift Planet GENKI Program that encourages experience-based, environmental
protection activities primarily targeting children.

Preserving Biodiversity through Products and Services (Green Gift Project: Mangrove Planting)Preserving Biodiversity through Products and Services (Green Gift Planet GENKI Program)

61

CSR ESG Highlights
In striving to be a “Good Company,” Tokio Marine Group undertakes CSR focused on the core CSR themes of “Providing Safety andSecurity,” “Protecting the Earth” and “Supporting People” with the aim of contributing to solving a variety of issues, mainly in fields
closely related to the business activities of an insurance group, and ensuring these efforts lead to an increase in corporate value. In
fiscal 2016, Tokio Marine Group undertook the following initiatives and promoted community social contribution activities with theparticipation of all employees. In fiscal 2016, the employee participation rate (total) in community social contribution activities for Tokio
Marine Group was 133.3%, exceeding our annual target of 100% for the third consecutive year.

1. Providing Safety and Security
1

Making Society Resilient to Natural Disasters

Efforts were made to promote industry-academia collaborative research in response to climate change and natural disasters, andresearch on effects of coastal forests to mitigate tsunami damage received an outstanding achievement award in the First Green
Resilience Award.

2

Building a Secure Society by Leveraging Traffic Technology
Innovation

A Rider for Expenses for Saving Victims for auto insurance and Super Insurance, and Drive Agent Personal for auto insurance weredeveloped in response to technology innovation and the latest customer needs.

3

Building a Secure Society by Responding to Varying Lifestyles
and Changes in Society

The launch of distribution of disaster-related “personalized” videos that factor in regional characteristics has served to raise disasterprevention awareness of customers.
The Disaster Prevention Lessons were held at schools, and the BCP workshop was conducted in collaboration with local
governments and other organizations. At the Japan Resilience Award 2017, the former received the “Best Resilience Award,” while
the latter and other initiatives won the “Excellent Resilience Award.”

4

Eliminating Poverty in Society

We promoted our efforts to make society resilient to natural disasters and contributed to the promotion of disaster prevention in theworld through participation in the Asia-Pacific Financial Forum (APFF) and other international initiatives.

62

2. Protecting the Earth1

Promoting Environmental Management

Efforts to reduce environmental footprint and implement environmental protection activities resulted in a reduction in CO2 emissions
by 2.3% (Scope 1+2+3, YoY), a reduction of 9.1% in paper consumption (YoY) and carbon neutral status (fifth time in four
consecutive years).

2

Preserving Biodiversity through Products and Services

Implementation of the Green Gift Project, renamed and expanded as the Green Gift Planet GENKI Program in October 2016, as wellas other initiatives have strengthened ties with NPOs and local communities.

3

Preventing Global Warming by Promoting the Development ofClean Energy

The Mega-Solar Package Program and Impairment Liability Coverage for Geothermal Power Generation Operators were provided tocustomers.

4

Building Communities for People to Live with Peace of Mind
through Environmental Protection Activities“Green Lessons” provided at schools have increased awareness among 51,794 children on a total of 761 occasions.

63

3. Supporting People
1

Promoting Health and Productivity Management

The promotion of health and productivity management initiatives such as strengthening support for health and productivity
management of client companies through the establishment of the Health and Productivity Management Task Force resulted inselection as a Health & Productivity Stock for the second consecutive year.

2

Developing and Utilizing Diverse Human Resources

Diversity and inclusion efforts and an employment rate of 2.17% for persons with disabilities resulted in selection as a “SemiNadeshiko Brand” in fiscal 2016.

3

Building a Society Based on Health and Longevity to Ensure
Peace of Mind

The Company launched the Household Income Term Insurance NEO with Inability to Work Benefit Insurance Plan.

4

Nurturing Generations Responsible for the Future

A career education program “Group Work on Managing Risks and Opportunities” was developed and implemented at three juniorhigh schools. Support for education and childcare was also started for children whose parents died by disease through a foundation.

5

Aiming to Create a Symbiotic Society

We started support for Japan Para-Sports Association and Japan Inclusive Football Federation so as to enable people to learn
about, watch and experience sports by disabled persons, which has impacted 57 sports organizations and approximately 55,000
people.

64

Plans and Results of CSR Initiatives
CSR Plan within the Fiscal 2015-2017 Mid-Term Business Plan
Under the mid-term business plan “To Be a Good Company 2017 (FY2015 - FY2017),” Tokio Marine Group has set the following core
CSR themes and is implementing initiatives for the three core CSR themes and strengthening CSR management.

In fiscal 2016, our initiatives generally proceeded smoothly and we attained our objectives in all activities. In working toward being a“Good Company,” in fiscal 2017 all Group employees throughout the world will continuously work to implement the three CSR core
themes and strengthen CSR management as his/her own matter with the aim of raising corporate value and generating social value.

Core Theme 1: Providing Safety and Security
Core Theme 2: Protecting the Earth
Core Theme 3: Supporting People
Governance ～ Strengthening CSR Management ～Group Core CSR Themes and Materiality

65Core Theme 1: Providing Safety and Security

Initiative Theme

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2016
Activities andNumerical
Targets

Fiscal 2016
Results

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Provideddisaster- andaccidentrelated
insurance andrisk consulting
services;
starteddistributing
personalized
videos tocustomers to
prepare fortyphoons andtorrential
downpours

Making Society
Resilient toNatural Disasters

Value creationby providing
disaster risk
solutions

Providedisaster andaccident risk
solutions

Respond toclimate change
and natural
disaster risk

Promoteindustryacademia
collaborative
research andcreate value

Value creation
by industryacademia
collaborative
research

Hold Natural
Disaster Risk
Seminars

Promotedclimate change
and natural
disaster risk
research withThe Universityof Tokyo,
NagoyaUniversity,
Kyoto
University andTohokuUniversity, andresearch on
effects ofcoastal forests
to mitigate
tsunamidamagereceived an
outstandingachievement
award in the
Green
ResilienceAward category
Presented
researchoutcomes at
the Asian
Ministerial
Conference on
Disaster Risk
Reduction andthe First
National
Conference on
Disaster Risk
Reduction
Held a Natural
Disaster Risk
Seminar onwater disasterrisk (November
2016)

Providedisaster andaccident risk
solutions
Promoteindustryacademia
collaborative
research
Hold Natural
Disaster Risk
Seminars

66

Initiative Theme

Building a Secure
Society by
Leveraging Traffic
Technology
Innovation

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Developproducts andservices that
respond totechnologicalinnovation

Fiscal 2016
Activities andNumerical
Targets

Developproducts andservices that
respond totechnologicalinnovation

Fiscal 2016
Results

Developed a
Rider forExpenses for
Saving Victims
for auto
insurance andSuper
Insurance
Developed
Drive Agent
Personal, a
new service forauto insurance

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Developproducts andservices that
respond totechnologicalinnovation

Initiated salesof a newproduct, D&O
Management
Package
Initiated salesof Cyber Risk
Insurance forcorporate
customers

Building a Secure
Society by
Responding to
Varying Lifestyles
and Changes inSociety

Developrelatedproducts andservices

Developrelatedproducts andservices

Eliminating
Poverty in Society

Provide all
people withaccess toinsuranceservices

Provideinsurance forlow-income
earners andthose engaging
in small-scale
farming

Increased theprevalence of
weather
insurance andmicroinsurancein India

Provideinsurance forlow-income
earners andthose engaging
in small-scale
farming

Improving Quality
from theCustomer's
Perspective

Value creation
by quality
improvement

Promote quality
improvement
initiatives

Implemented
initiatives forAnshin Quality

Promote quality
improvement
initiatives

Provided larger
and readerfriendly leafletsfor four main
products (autoinsurance, fire
insurance,
medicalinsurance andSuper
Insurance)

Developrelatedproducts andservices67

Initiative Theme

Mid-Term
Business Plan
(Fiscal 20152017) Targets

As an indicatorfor measuring
the state of
CSR initiatives
with theparticipation of

Local Community
and Social
Contribution
Activities

all employees,
total employee
participation
rate involunteer
activities: At
least 100%
(totalparticipation
rate regarding
three core
themes)Continuesupport forrecovery of thedisasteraffected areas
Hold Disaster
Prevention
Lessons at
schools

Fiscal 2016
Activities andNumerical
Targets

Total employee
participation
rate involunteer
activities: At
least 100%
(totalparticipation
rate regarding
three core
themes)Continuesupport forrecovery of thedisasteraffected areas
Hold Disaster
Prevention
Lessons at
schools

Fiscal 2016
Results

Total employee
participation
rate involunteer
activities:
133.1%(attained target
for third
consecutive
year, total
participation
rate regarding
three core
themes)Continued
employeecafeteria menu
for support forrecovery of thedisasteraffected areas
as well as
volunteersupport forrecovery of thedisasteraffected areas
Held Disaster
Prevention
Lessons (281
times, withparticipation of
22,979 children
and students)
accumulated
total as ofMarch 31,2017)

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Total employee
participation
rate involunteer
activities: At
least 100%
(totalparticipation
rate regarding
three core
themes)Continuesupport forrecovery of thedisasteraffected areas
Hold Disaster
Prevention
Lessons at
schools

68

Core Theme 2: Protecting the Earth

Initiative Theme

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2016
Activities andNumerical
Targets

Fiscal 2016
Results

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

CO2 emissions:-2.3% (Scope
1+2+3,
compared with
FY2015)CO2 emissions:-1% (Scope
1+2+3,
compared with
FY2015)FY2017 CO2emissions: -3％(compared with
FY2014)

Promotion ofEnvironmental
Management

CO2 emissions
per employee:-3% (comparedwith FY2014)
Be carbon
neutralPromotepaperlessoperations
Promote 3R

CO2 emissions
per employee:-1% (Scope
1+2+3,
compared with
FY2015)Be carbon
neutralPaper
consumption:-1% (comparedwith FY2015)
Promotepaperlessapplication
procedure
Promote3R/Wasteemissions: -0%(compared with
FY2015)CO2 emissions
per employee:-13.2% (Scope
1+2+3,
compared with
FY2015)
Achieved
carbon neutral
status (fifth
time in four
consecutive
years)
Paper
consumption:-9.0%(compared with
FY2015)
Promoted
introduction of
paperless Raku
Raku Tetsuzuki
onlineprocedures
using tablet inface-to-facesales
Promoted
3R/Wasteemissions:-0.5%(compared with
FY2015)CO2 emissions:-1% (Scope
1+2+3,
compared with
FY2016)CO2 emissions
per employee:-1% (Scope
1+2+3,
compared with
FY2016)
Be carbon
neutralPaper
consumption:-1% (comparedwith FY2016),
promoteintroduction of
Raku Raku
Tetsuzuki
Promote3R/Wasteemissions: -0%(compared with
FY2016)69

Initiative Theme

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2016
Activities andNumerical
Targets

Fiscal 2016
Results

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Implemented
Green Gift
Project andreduced paper
resources by
2,950 tons
Implement
Green Gift
Project

Protection of
Biodiversity
through Products
and Services

Implement Green
Gift Project

Preservation of
biodiversity
throughenvironmental
protection
activities andenvironmental
awarenessraising
activities inJapan andoverseas
Mangrove
Planting
Project

Prevention of
Global Warmingby Promoting
Development ofClean Energy

Provide MegaSolar Package
Program

Provide MegaSolar Package
Program

Provide TM
Nippon Solar
Energy Fund

Provide TM
Nippon Solar
Energy Fund

Conducted
biodiversity
protection
activities inJapan inconjunction
with NPOs 159
times, with a
total of 12,308
peopleparticipating(accumulated
total as ofMarch 31,2017)
Conducted
mangroveplanting(10,103 ha offorested area(accumulated
total as ofMarch 31,2017))
Provided
Mega-Solar
Package
Program andImpairment
Liability
Coverage for
Geothermal
Power
Generation
Operators

Green Gift
Protect
biodiversity
throughenvironmental
preservation
andawarenessraising
activities inJapan andoverseas
Mangrove
Planting
Project

Provide MegaSolar Package
Program, etc.
Provide TM
Nippon Solar
Energy Fund

Provided TM
Nippon Solar
Energy Fund

70

Initiative Theme

Building
Communities for
People to Livewith Peace ofMind throughEnvironmental
Protection
Activities

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Total employee
participation rate
in volunteer
activities: 100%
(total participation
rate regarding
three core
themes)Fiscal 2016
Activities andNumerical
Targets
Total employee
participation
rate involunteer
activities: 100%
(total of threecore themes
regarding local
community andsocialcontribution
activities)
Hold Green
Lessons at
schools
Children’s
Environmental
Award
Marunouchi
Citizens
Environmental
Forum

Fiscal 2016
Results

Total employee
participation
rate involunteer
activities:
133.1%(attained target
for third
consecutive
year, total
participating
rate regarding
three core
themes)Held “Green
Lessons” (761
times, 51,794
children andstudents(accumulated
total as ofMarch 31,2017))

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Total employee
participation
rate involunteer
activities: At
least 100%
(totalparticipating
rate regarding
three core
themes)Hold “Green
Lessons” at
schools
Hold Children’s
Environmental
Award

71

Core Theme 3: Supporting People

Initiative Theme

Promoting Healthand Productivity
Management

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Promoting Healthand Productivity
Management

Fiscal 2016
Activities andNumerical
Targets

Percentage
taking medical
exam: Approx.
100%
Rate of stress
test
implementation: At least 90%

Fiscal 2016
Results

Selected as
Health &Productivity
Stock bystrengthening
support forcustomers’
health andproductivity
management
throughestablishment
of Health andProductivity
Management
Task Force

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Percentage
taking medical
exam: Approx.
100%
Rate of stress
test
implementation: At least 90%

Percentage
taking medical
exam: 100%Rate of stress
test
implementation: 97.5%
Promotediversity andinclusionDeveloping andUtilizing Divers
Human
Resources

Promote diversity
and inclusion

Promoteemployment of
persons withdisabilities(Includes
attainment of
2.0%
employment
rate of persons
withdisabilities)
PromoteEmployment
rate of persons
with disabilities
2.17% (Japan,
as of June 1,
2016)
Selected as“SemiNadeshiko
Brand” in fiscal
2016

Promoteemployment of
persons withdisabilities(Includes
attainment of
2.0%
employment
rate of persons
withdisabilities)
Promotefemaleempowerment

femaleempowerment

72

Initiative Theme

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Building a Society
Based on Healthand Longevity to
Ensure Peace of
Mind

Corporate
value byprovidingsolutionsrelated tohealth anddwindling
population/agin
g society /Develop andprovideproducts andservices tomeet dwindling
population/agin
g society andchanging
population
demographics

Fiscal 2016
Activities andNumerical
Targets

Provide living
benefit related
products

Support tofoster young
swimmers

Nurturing
Generations
Responsible for
the Future

Aiming to Createa Symbiotic
Society

Promote youth
development

Supportscholarshipstudents
throughfoundations
Participate ingirls
educational
supportprogram indeveloping
countries

Fiscal 2016
Results

Launched
Household Income
Term Insurance
NEO with Inability
to Work Benefit
Insurance Plan
(November 2016)

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets

Develop andprovide living
benefit related
products

Provided
special backing
of National
JOC JuniorOlympic Cup
Swimming
Tournament
Providedscholarships
through an
NPO andsupportedorphans oftraffic accidents
and children
whose parents
died from
diseaseSupported
femaleeducation indeveloping
countries
throughinternational
NGO “Room to
Read”

Continuesupportingyouth
development,
the elderly,
persons withdisabilities andathletes
Promoteinitiatives forchildren
responsible forthe future

Enrollment incoursesfostering
employeesupporters of
persons withdementia:
Approx. 4,400
employees(accumulated
total as ofMarch 31,2017)
73

Initiative Theme

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Fiscal 2016
Activities andNumerical
Targets
Promoteenrollment incoursesfostering
employeesupporters ofpeople withdementia

Aiming to Createa Symbiotic
Society

Promote supportof the elderly andpersons withdisabilities

Supportattainment ofTechnical Care
HelperCertificate
Support for theSpecialOlympics
Enhancesupport for
sports bypersons withdisabilities
Support forJapan
Deafblind
Association,
etc

Fiscal 2016
Results

Held courses
supporting
attainment ofTechnical Care
HelperCertificate
Providedsupport ofSpecialOlympics(Tokio Marine& Nichido,
SafetyNational)
Started support
for sports fordisabled
persons bybacking Japan
Para-Sports
Association
and Japan
Inclusive
FootballFederation soas to enablepeople to learn
about, watch
and experiencesports bydisabled
persons

SelfAsses
sment

Fiscal 2017
Activities andNumerical
Targets
Hold courses
fosteringsupporters of
persons withdementia andcourses
supporting
attainment ofTechnical Care
HelperCertificate
Promoteinitiatives
toward holding
and thesuccess of2020 Tokyo
Olympic andParalympic
Games
Support sports
for disabled
persons
Support The
Japan
Deafblind
Association

Supported The
Japan
Deafblind
Association

Local Community
and Social
Contribution
Activities

Total employee
participation rate
in volunteer
activities: 100%
(total participation
rate regarding
three core
themes)Total employee
participation rate
in volunteer
activities: 100%
(total participation
rate regarding
three core
themes)Total employee
participation rate
in volunteer
activities: 133.1%(achieved target
for threeconsecutive years,
total participation
rate regarding
three core
themes)Total employee
participation
rate involunteer
activities: 100%
(totalparticipation
rate regarding
three core
themes)Hold career
education
program“Group Workon Managing
Risks and
Opportunities”

74Governance～Strengthening CSR Management～

Initiative Theme

Corporate
Governance /Internal Control

Tokio Marine
Group’s Approach
to CSRCSR in the Value
Chain

Stakeholder
Engagement

Mid-Term
Business Plan
(Fiscal 20152017) Targets

Foster thesense of CSR
in employees
and enhanceskillsStrengthen
CSR
communicationin the Group

Promoteutilization ofrecycled
materials

Enhancecommunication
withstakeholders

Expand upon
CSR andnonfinancial
information
disclosure
Overview ofGroup CSR
ReportingPublish andfurther develop
Integrated
ReportEnhance thecontents of
Sustainability
Report

ESG Products List(86KB)

Fiscal 2017
Activities andNumerical
Targets

Fiscal 2016
Activities andNumerical
Targets

Fiscal 2016
Results

Implemented
CEO
Recognition for
CSR award

Implemented
and selected
and awarded
winners of theCEO
Recognition for
CSR awardthat covers
domestic andoverseasGroupcompanies

Enhance Tokio
Marine GroupCEO
Recognition for
CSR award

Implement
CSR Board,
CSR Key
Persons
Conference,etc.

Implemented
CSR Board(August 2016),
CSR Key
Persons
Conference(July 2016) andstrengthened
CSR
communicationin the GroupStrengthen
CSR
communicationin the Groupthrough the
CSR Board,
etc.

Promoted
utilization ofrecycled
materials

Percentage ofrecycled
automobile
materials used:
2.84％(Previous fiscal
year: 2.83％)(Tokio Marine& Nichido)

Hold CSR
Dialogue

PublishIntegrated
Annual Report
2016
Sustainability
Report 2016 to
be inaccordancewith G4 orreferenced to
G4

Held CSR
Dialogue (January
2017)

Published
Integrated
Annual Report2016 (August
2016)
Sustainability
Report 2016 inaccordancewith G4 Core
(September
2016)

SelfAsses
sment

Promote theuse of recycled
automobile
materials
Enhancehuman rights
initiatives

Enhancecommunications withstakeholders
through CSR
Dialogue andother means
Expand upon
CSR andnonfinancial
information
disclosure
Enhance the
ESG section of
the Integrated
Report 2017
GRI Standards
conformance orreferences in
Sustainability
Report 201775

Tokio Marine & Nichido Corporate Value Index
Tokio Marine & Nichido has reevaluated the Tokio Marine & Nichido Corporate Value Index implemented since 2003. From its fiscal
2015 measurements, Tokio Marine & Nichido has made wide-ranging disclosures with the aim of “visualization of the kinds of value it
can provide its principal stakeholders (customers, shareholders, investors, agents, employees and local communities).
Tokio Marine & Nichido will use this index in its CSR initiative plan formulation and provide value to all stakeholders to raise the trust of
all people and society. By doing so, Tokio Marine & Nichido aims to contribute to continuously raising corporate value and to thecreation of social value.

*1 Automobile insurance*2 Tokio Marine Group domestic operations as of June 1, 2017
*3 Non-life insurance companies that submit applications for registration as an agent acting on behalf of the relevant corporation orindividual when these corporations or individuals register as a non-life insurance agent in accordance with the Insurance Business
Law

76

External Evaluations and Participation in Initiatives
Tokio Marine Group is working to improve its initiatives in environmental, social and governance (ESG) fields and has received
numerous evaluations and awards in Japan and overseas. Also, to contribute to the creation of a safe, secure and sustainable future,
Tokio Marine Group also participates in various initiatives that include the United Nations Global Compact (UNGC) and the United
Nations Environment Programme Finance Initiative (UNEP FI).

Evaluation from SRI and ESG Rating Agencies
In recent years, attention has been focused on Socially Responsible Investment (SRI), Sustainable and Responsible Investment and
ESG investment, which evaluate corporate ESG risk and corporate ethics from the perspective of the sustainability of society.

Tokio Marine Holdings works toward transparency in its disclosure of ESG information and has earned high acclaim from numerous
global SRI indexes. As of the end of August 2017, Tokio Marine was listed in the SRI indexes shown below.

Inclusion in SRI/ESG Index
SRI or ESG Index/SRI or ESG Rating

Rating Agency

FTSE4 Good Index
FTSE

Dow Jones Sustainability Indice
Robeco SAM

Ethibel Sustainability Index
Forum Ethibel

STOXX® Global ESG Leaders indices
STOXX

Morningstar Socially Responsible Investment Index
Morningstar, Toyo Keizai Inc. (in Japanese)

77

SRI or ESG Index/SRI or ESG Rating

Rating Agency

FTSE Blossom Japan Index (ESG index)
FTSE Russell

MSCI Japan ESG Select Leaders Index (ESG index)

MSCI

MSCI Japan Empowering Women Index (WIN) (thematic
index/social)

MSCI2017 Health & Productivity Stock Selection (second
consecutive year since 2016)

Ministry of Economy, Trade and Industry and the Tokyo Stock
Exchange

Outstanding Health and Productivity Management large
enterprise category (White 500) (Tokio Marine & Nichido,
Tokio Marine & Nichido Life Insurance)

Ministry of Economy, Trade and Industry

78

Participation in Initiatives
Tokio Marine Group supports and respects the Universal Declaration of Human Rights, the ILO Core Labour Standards and the OECD
Guidelines for Multinational Enterprises. Also, Tokio Marine Group will contribute to the creation of a safe, secure and sustainable future
in collaboration with various stakeholders through participation in initiatives beginning with the United Nations Global Compact (UNGC)
and the United Nations Environment Programme Finance Initiative (UNEP FI).

Human Rights, Labour, the Environment and Anti-Corruption
The United Nations Global Compact
The United Nations Global Compact is a voluntary initiative for participation by companies
in the creation of a global framework under which companies exercise responsible andcreative leadership to act as good members of society to realize a sustainable society.

The ideas and contents of the ten principles concerning human rights, labour, theenvironment and anti-corruption advocated by the UNGC coincide with Tokio Marine
Group’s own approach to CSR as well as its CSR Charter. Therefore, Tokio Marine
Holdings has been a signatory to and expresses its support for the UNGC since 2005.
Tokio Marine Holdings is participating in the United Nations Global Compact Network Japan(GCNJ) and in fiscal 2016 participated in such initiatives as the SDGs Working Group andthe Disaster Prevention and Mitigation Working Group, among others.

Tokio Marine Holdings summarizes and reports on the status of initiatives for addressing the ten principles of the United Nations Global
Compact.
Communication on Progress (209.1KB)
http://www.unglobalcompact.org/

79Sustainable Finance and Insurance
UNEP FI Principles for Sustainable Insurance (UNEP FI-PSI)

Approximately 200 financial institutions around the world participate in the United Nations
Environment Programme Finance Initiative (UNEP FI), an initiative that surveys, researches andputs into practice business approaches that consider economic development, the environmentand sustainability. As the Board Member for Asia of the UNEP FI Insurance Commission, Tokio
Marine & Nichido participates in surveys, research and proposal activities on sustainability in theinsurance industry.
http://www.unepfi.org/

The Principles for Sustainable Insurance (PSI) of the UNEP FI is a Working Group that surveys,
researches and executes environmental, social and governance (ESG) initiatives in theinsurance industry.

Tokio Marine & Nichido also supports the intent and policies of the Principles for Sustainable
Insurance (PSI) spearheaded by UNEP FI, and in addition to co-hosting the PSI Regional
Consultation Meeting for Asia with UNEP FI in November 2011, the company participated in theformulation of principles of action and became a founding signatory to PSI in June 2012. Since
April 2013, as a member of the PSI Board, the company is promoting insurance industry
initiatives that consider ESG issues together with insurance companies in regions around theworld.
http://www.unepfi.org/psi/

PSI Regional Consultation Meeting for Asia (Tokyo, November 2011)80

Ministry of the Environment Principles for Financial Action towards a Sustainable
Society (Principles for Financial Action for the 21st Century)
Based on a suggestion from the Ministry of the Environment's Central Environment Council Expert
Committee on Environment and Finance, the Principles for Financial Action for the 21st Century werecompiled in 2011 by Japan's Environmental Financial Action Principles Drafting Committee, whichfeatured the participation of a wide range of financial institutions, with the aim of broadening the circle ofinitiatives for environmental financing. The Principles for Financial Action are aimed at enabling domestic
financial institutions to promote optimal initiatives in their main businesses for addressing a host of issues
they face directly such as environmental, social and governance issues. Under these principles, financial
institutions seek to unify directions with such international initiatives as UNEP FI and PRI and fulfil theirnecessary responsibilities and roles for the formation of a sustainable society based on their concerns
about the future of the earth.

Within Tokio Marine Group, Tokio Marine & Nichido is actively participating as a member of the drafting
committee and the following seven other Group companies have agreed with the intent of and signed thePrinciples. (As of September 2017)
Tokio Marine & Nichido Fire Insurance
Tokio Marine & Nichido Life Insurance
Nisshin Fire & Marine Insurance
E. design Insurance
Tokio Marine Millea SAST Insurance
Tokio Marine Asset Management
Tokio Marine CapitalIn fiscal 2016, Tokio Marine & Nichido and Tokio Marine & Nichido Life participated in the initiatives of the
Insurance Business Working Group. At the Ordinary Meeting of the Principles for Financial Action
convened on March 11, 2015, earthquake and earthquake-induced tsunami risk research (industryacademia collaboration) carried out by Tokio Marine & Nichido and Tohoku University was selected as aGood Practice (insurance category).

In the future as well, Tokio Marine Group will continue to promote initiatives toward the formation of asustainable society.
Principles for Financial Action for the 21st Century

81Sustainable Investment
UN Principles for Responsible Investment (UN-PRI)The United Nations Principles for Responsible Investment (UN-PRI) is an initiative led
by UNEP FI and the United Nations Global Compact that expresses and puts into
practice stances and policies that consider ESG issues in investment decisions byfinancial institutions and institutional investors.

As of the end of August 2017, more than 350 asset owners, over 1,100 investment managers and over 220 service providers had
signed the Principles.

The following Tokio Marine Group companies agree with the thinking of PRI and have signed the Principles.

Signatories (Timing)

Initiatives

Tokio Marine Asset Management(April 2011)

Signed the UN-supported PRI initiative, accepting these Principles as an asset
management company. The company established a responsible investment committee
composed of the chief asset managers of each line, as well as a responsible investmentgroup. Through these steps, the company develops basic policies, processes and systems
concerning responsible investment, and undertakes initiatives that take into account ESG
issues during investment analysis, product development and exercise of voting rights.

Tokio Marine & Nichido (August2012)

As an insurance firm that has taken ESG issues into account in its insurance underwriting,investment analysis and other actions, the company signed the PRI.

Tokio Marine Capital (April 2013)

As the first private equity investment firm (GP) headquartered in Japan, the company
signed the PRI. The company is also the only private equity investment firm headquarteredin Japan participating in the PRI Private Equity Working Group, which is composed of six
companies that include corporate pension funds and investment advisors, as well as Mr.
James Gifford, one of the founders of PRI.

http://www.unpri.org/

Japan Sustainable Investment Forum
Japan Sustainable Investment Forum (JSIF), a not-for-profit organization (NPO), carries out activities topromote the spread and development in Japan of sustainable investment and ESG investment, which areactively undertaken in Europe and the United States. JSIF functions as a venue for information andopinion exchanges, discussions and investigative research among persons involved with SRI and ESG
investment and aims for the sound development of SRI and ESG investment and for the building of asustainable society. As a member of JSIF, Tokio Marine & Nichido is participating in investigative researchon SRI and ESG investment and in initiatives for the sound development of this investment.

Japan Sustainable Investment Forum (JSIF)82

Climate Change and Natural Disasters
Caring for Climate
Launched in 2007, Caring for Climate is an international initiative convened by the United Nations Global Compact (UNGC), the United
Nations Environment Programme (UNEP) and United Nations Framework Convention on Climate Change (UNFCCC) that is aimed at
expanding the roles of business in devising climate change measures. As a member of Caring for Climate, Tokio Marine & Nichido ispromoting initiatives for climate change measures.

Tokio Marine & Nichido’s Mangrove Planting Project that commenced in 1999 and its Green Gift Project that began in 2009 wereincorporated as leading climate change adaptation practices in the Caring for Climate report released in 2015 and entitled “TheBusiness Case for Responsible Corporate Adaptation: Strengthening Private Sector and Community Resilience.” This report was madepublic at the Caring for Climate Business Forum, an event related to COP21 convened in Paris in December 2015.

http://caringforclimate.org/
A Caring for Climate Report (3.0MB)

The United Nations Office for Disaster Risk Reduction (UNISDR) — Private Sector
Alliance for Disaster Resilient Societies (ARISE)
In November 2015, The United Nations Office for Disaster Risk Reduction(UNISDR), a strategic framework for disaster risk reduction adopted byUnited Nations member countries in 2000, launched Private Sector Alliancefor Disaster Resilient Societies (ARISE) toward the strengthening andreorganization of the Private Sector Partnership for Disaster Risk Reduction(DRR-PSP) for disaster prevention that Tokio Marine & Nichido joined in2014.

Tokio Marine & Nichido participated as a member of DRR-PSP in the Third
United Nations World Conference on Disaster Risk Reduction held in March
2015 in Sendai and sponsored by UNISDR. Tokio Marine & Nichido
contributed to the success of the conference by holding three public forums
and operating an exhibition booth in cooperation with Tohoku University and

Third United Nations World Conference
on Disaster Risk Reduction (Sendai, March 2015)

The Geneva Association.

In June 2014, Tokio Marine & Nichido participated in the 6th Asian Ministerial Conference on Disaster Risk Reduction, in Bangkok,
Thailand, sponsored by UNISDR and the government of Thailand, and in November 2016 participated in the 7th Asian Ministerial
Conference on Disaster Risk Reduction held in New Delhi, India, and sponsored by UNISDR and the government of India. At these
conferences, Tokio Marine & Nichido made presentations on its industry-academia collaboration initiatives as well as on the economic
value of mangrove planting.

On March 10, 2017 ARISE Network Japan held a public symposium in Tokyo based on the theme “How businesses meet the challengeof extreme weather events～The challenge of companies toward disaster resilience.” Tokio Marine Research Institute held a lecture
based on the theme “Modeling flood risks of the Arakawa River valley during global warming under future climate change” anddisseminated information that included research outcomes through the promotion of industry-academia collaboration.

Tokio Marine Group will continue to contribute to the creation of a safe, secure and resilient future.

Convening of Public Forums at the Third UN World Conference on Disaster Risk Reduction (in Japanese) (2.89MB)

83

The Geneva Association – Extreme Events and Climate Risk Working GroupThe Geneva Association is an insurance industry think tank composed of approximately 80 executives
from major insurance companies around the globe. As Vice Chairman of the Geneva Association, Shuzo
Sumi, Chairman of the Board of Tokio Marine Holdings, leads and supports surveys and research on
important insurance industry issues (regulation, risk management, climate change, etc.) handled by the
association. At the same time, as Joint-Chairman of the "Extreme Events and Climate Risk" working
group, he is taking the lead in undertaking surveys and research on climate change and natural disasterrisk and disseminating related information to society.

ClimateWise
ClimateWise is an initiative in which approximately 30 leading insurers from around the world jointly carry out
studies and research on various risks and opportunities related to climate change and make recommendations
toward reducing the risks that climate change imposes on economic and social life. The initiative is operated by
the University of Cambridge Institute for Sustainability Leadership(CISL) and participants from Tokio Marine Group include Tokio Marine & Nichido, which is the only insurance
firm in Asia participating in this initiative, and U.K.-based Kiln. Tokio Marine Kiln Group CEO Charles Franks
serves as a member of the ClimateWise Advisory Council.

In the future as well, Tokio Marine Group will continue to promote efforts toward mitigating and adapting toclimate change.

Articles - Thought Leadership "The role of insurers in strengthening business resilience to climate risk"
In February 2013, Kunio Ishihara (Chairman of the Board of Tokio Marine & Nichido at the time) made a proposal based on theinsurance industry’s experience of the Great East Japan Earthquake and the floods in Thailand in an article entitled "The role of insurers
in strengthening business resilience to climate risk," which was part of ClimateWise's Thought Leadership series of proposals forstrengthening the role of the insurance industry in dealing with climate change risk. Specifically, Mr. Ishihara proposed the importance ofadvance preparation such as the formulation of business continuity plans (BCPs) that include supply chain risk and rapid disasterrecovery plans for businesses, and the need for using the expertise of the insurance industry in promoting them, for companies(managers) to become resilient to climate change and natural disaster risk in the future.

Activities Report
Tokio Marine & Nichido submits an annual activities report based on ClimateWise Principles to ClimateWise (Secretariat: United
Kingdom).

84

Asia-Pacific Financial Forum

A seminar on microinsurance and DRF hosted by APEC FMP
and others was held in Bacolod, Philippines in April 2015.

The Asia-Pacific region faces high natural disaster risk and many areas are vulnerable to natural disasters. At the same time, the regionis also accumulating assets along with economic growth. In view of these factors, enhancing economic indemnification against natural
disasters in some form is an urgent issue for the sound development of APEC member economies and also from humanitarian andnational finance perspectives. In response to this situation, in April 2013 the Asia-Pacific Financial Forum (APFF) was established as aplatform for public-private sector cooperation under APEC to promote the further integration and development of financial and capital
markets and financial services in the Asia-Pacific region. In September 2015, the Cebu Action Plan (CAP) was adopted at the AsiaPacific Economic Cooperation’s Finance Ministers Process (FMP). Within CAP, Disaster Risk Financing and Insurance (DRFI*1,
Disaster Risk Financing and Insurance) was declared as a priority issue and the importance of collaboration with the private sector wasemphasized.

Tokio Marine & Nichido (Masaaki Nagamura, General Manager of Planning Dept.) is participating as a member of APFF and is leading
discussions on DRFI within APFF. In October 2016, at a roundtable conference among the APEC finance ministers and the private
sector, Tokio Marine & Nichido led discussions related to DRFI and reaffirmed the importance of a disaster risk insurance system asprecautionary measure. At this conference, it was indicated that regulatory authorities will make efforts to ensure that private-sector
insurance companies can appropriately provide disaster risk insurance.

Tokio Marine Group will contribute to the creation of sustainable frameworks that respond to the state of development in each economy
through dialogue with finance officials in each country as well as with other finance and insurance related parties.

*1 DRFI is a broad concept that bundles multiple countries and offers a wide variation of insurance schemes that range from insurance
that covers natural disaster risk, with countries being the insured party, to schemes under which private-sector insurance companies
provide earthquake insurance coverage for individual customers possessing regular homes and household goods, with governments
serving as reinsurers.

85

Climate Change Disclosure
CDP
The Carbon Disclosure Project (CDP) is an organization that drives an initiative under which the world’s
principal institutional investors cooperate in calling for companies worldwide to disclose their climatechange strategies (risks and opportunities) and greenhouse gas (GHG) emissions. Tokio Marine &Nichido participates every year as a CDP Signatory and is supporting survey research in the areas ofcorporate-related climate change strategies and GHG emissions as well as energy usage.

Financial Stability Board (FSB) Task Force on Climate-related Financial
Disclosures (TCFD)
The Financial Stability Board (FSB) is a body that promotes coordination among authorities
responsible for responding to vulnerabilities in the financial system and for ensuring thestability of the financial system. Participants include representatives from central banks,financial supervisory authorities and finance ministries from various countries and regions aswell as from principal standards establishment entities, the IMF, World Bank, BIS and OECD.

The Task Force on Climate-related Financial Disclosures (TCFD) is entrusted by the FSB toformulate voluntary recommendations for consistent, comparable, reliable, clear and efficient
climate-related disclosures by companies in the financial sector and it released its final
recommendations in June 2017.

Tokio Marine Holdings (Masaaki Nagamura, General Manager of Strategy and Synergy
Department) is supporting the activities of the TCFD and is engaging in discussions andexchanging opinions with public and private related parties in Japan and overseas and is
working toward policy recommendations for encouraging disclosure that will contribute to theenhancement of investment decisions.

86Environmental Value Creation
Ministry of the Environment Eco-First System
Eco-First is a system under which companies pledge to the Ministry of Environment that they will proactively undertake
initiatives for protecting the environment that include adopting global warming countermeasures and waste and recycling
measures. Under the system, the ministry certifies those companies (top-notch companies within the industry) that "carryout visionary and unique business activities that lead the industry" in environmental fields.

In 2008 Tokio Marine & Nichido was certified as an Eco-First company. In fiscal 2014, Tokio Marine & Nichido obtainedrecertification based on a new agreement. This was in recognition of initiatives aimed at protecting the earth’s
environment and preventing global warming through the insurance business. These include "offering environmentconscious insurance with the participation of customers through the Green Gift Project" and "research centered on
industry-academia collaboration that focuses on climate change and natural disasters." The main activities being
undertaken by Tokio Marine & Nichido as an Eco-First company are as follows.

Provision of environmentally conscious insurance with the participation of customers through the Green Gift Project
Reducing own CO2 emissions by 40% by fiscal 2020 (compared with in fiscal 2006)
Implement environmental awareness activities for children such as the Children’s Environmental Award program,
Green Lessons and Disaster Prevention Lessons, etc.

In fiscal 2016, as a top-notch company within the insurance industry, Tokio Marine & Nichido participated in events
sponsored by the Eco-First Promotion Council together with other Eco-First companies and carried out environmental
awareness activities. Going forward, Tokio Marine & Nichido will continue to promote initiatives for protecting global
environment and preventing global warming as an Eco-First company.

Endorsement of the Ministry of the Environment's COOL CHOICE
The government of Japan has set the target of attaining a 26% reduction in greenhouse gas emissions by 2030
compared with fiscal 2013. COOL CHOICE is a national campaign that encourages all “smart choices” that contributeto countermeasures for global warming, including for Japan’s energy-saving and low-carbon products, services andbehavior.

Tokio Marine & Nichido endorses COOL CHOICE, a national campaign being carried out by the government tocounter global warming, and will work to make “smart choices” that contribute to the realization of low-carbon
operations in all business activities. This includes not only striving for power savings in summer and winter but also inareas ranging from products and services to donations and volunteer activities.

87Endorsement of the Ministry of the Environment's “Fun to Share” Climate Change
Campaign
The Ministry of the Environment has been undertaking the Fun to Share climate change campaign since
March 2014. By sharing with all citizens information, technologies and knowledge leading to the creation of anenriched low-carbon society, the campaign aims to not only foster interest in and a sense of crisis about global
warming concerns but also create opportunities for linking companies, organizations, communities and citizens
and realize Japan’s first “Lifestyle Innovation,” in which Japan can take pride, throughout the world.

Tokio Marine & Nichido has endorsed Fun to Share, a climate change campaign launched by the Ministry of
the Environment, and is actively promoting initiatives toward the realization of a low-carbon society.

Green Purchasing Network
The Green Purchasing Network was established in 1996 as a facilitative network and an information-disseminating organization ofcompanies, government agencies and non-government organizations leading the way in green purchasing. The network was
established based on the recognition that green purchasing plays a crucial role in the formation of markets for environment-friendly
products and represents an extremely effective means of promoting the development of environment-friendly products through markets
and by extension for building a sustainable society.

As a member of the Green Purchasing Network, Tokio Marine & Nichido promotes initiatives for green purchasing.

88Governance ~Strengthening CSR Management~

To earn the trust of all people and society and achieve sustained growth, Tokio Marine Group must raise the quality of initiatives for“business strategies,” “governance” and “social responsibility” and build a resilient structure for highly sound and transparent
management as a global insurance group.

Tokio Marine Group is “strengthening CSR management” as the basis for
implementing CSR. Tokio Marine Group will strive to make qualitative
improvements to corporate governance, compliance and risk-based
management (ERM: enterprise risk management) from the perspective ofstrengthening global-based operations and management while responding
appropriately to changes in the global economy and financial environment
and the strengthening of international supervisory regulations, as well as
make efforts to generate and distribute economic value. By doing so, Tokio
Marine Group aims to raise the level of stakeholder trust and contribute to the creation of a secure, safe and sustainable future.

Tokio Marine Holdings has formulated the “Fundamental Corporate Governance Policy” and appropriately exercises control over its
Group companies. To achieve further development as a corporate group possessing profitability, growth potential and soundness, inaccordance with the “Basic Policies for Internal Controls,” Tokio Marine Holdings has appropriately established and operates an internal
control system for management control of Group companies as well as for compliance and risk management.

Through the application of its Corporate Philosophy, Tokio Marine Group strives to contribute to the sustainable development of society
while perpetually enhancing the Group’s corporate value. Based on this thinking, we formulated the “Tokio Marine Group CSR Charter”
as action guidelines for all employees and are working to respect and promote the recognition of human rights among stakeholders andin our value chain. Additionally, we aim to contribute to the realization of a sustainable society through sustainable investment andfinancing that gives consideration to environmental, social and governance (ESG) issues.

Value Creation

Continuously Enhancing Shareholder Value

89

Corporate GovernanceInternal Control

We formulated the Tokio Marine Holdings

The Tokio Marine Group’s internal control initiatives

Fundamental Corporate Governance Policy.

are introduced.

Respect for Human Rights

CSR in the Value Chain

In implementing our Corporate Philosophy, we have

We are executing environmental, social andformulated the Tokio Marine Group CSR Charter as

governance (ESG) initiatives that are integrated into

principles of conduct required from the perspective of

our value chain. In terms of respect for human rights,

social responsibility, and we strive to respect andin particular, we strive to respect and promote thepromote the recognition of human rights forrecognition of human rights within the value chain

stakeholders.

based on the Tokio Marine Group CSR Charter.

Creating a Society Where People
Can Live with Security throughSustainable Investments andFinancing
Tokio Marine Group gives consideration to theenvironment, including climate change, as well as tosociety and governance in its investment and financing
operations.

90Corporate Governance
Tokio Marine Holdings, Inc. (“the Company”) is committed to the continuous enhancement of corporate value by fulfilling its
responsibilities to shareholders, customers, society, employees and other stakeholders as set forth in the “Tokio Marine Group
Corporate Philosophy.”

For this purpose, the Company hereby establishes a sound and transparent corporate governance system and, as a holding company,
recognizes the importance of appropriate control over its Group companies and has formulated the “Tokio Marine Holdings
Fundamental Corporate Governance Policy.”

In this Policy, the Company defines the rights of shareholders and securing fairness, and the responsibilities of the Board of Directors,
etc.

Tokio Marine Holdings Fundamental Corporate Governance Policy

Corporate Governance CodeIn March 2015, “The Council of Experts Concerning the Corporate Governance Code” (Chairman: Kazuhito Ikeo, Professor of
Economics and Finance, Keio University), for which the Financial Services Agency and Tokyo Stock Exchange, Inc. serve as joint
secretariat, confirmed and announced “Japan’s Corporate Governance Code [Final Proposal]~Seeking Sustainable Corporate Growthand Increased Corporate Value over the Mid- to Long-Term~” based on the Japan Revitalization Strategy (Revised in 2014, Cabinet
decision in June 2014). In response, the Corporate Governance Code, which consists of the content of this original draft proposal forthis Code, was formulated on the Tokyo Stock Exchange and other financial securities exchanges. Application of the Corporate
Governance Code began in June 2015.

Corporate governance is a mechanism for companies to carry out transparent, fair, timely and decisive decision-making, with due
attention to the needs and perspectives of shareholders and also customers, employees and local communities. The Corporate
Governance Code encourages individual companies’ self-motivated actions so as to achieve sustainable growth and increase corporate
value over the medium to long term and aims to promote the development and success of companies, investors and the Japanese
economy as a whole.

Reference: Japan’s Corporate Governance Code Principle 2.3 Sustainability Issues, Including Social and Environmental Matters
Companies should take appropriate measures to address sustainability issues, including social and environmental matters.

The Company complies with all 73 principles of the above Corporate Governance Code, beginning with Principle 2.3, and submits the
Corporate Governance Report (as of June 2017). The Company will continue to make efforts to enhance its corporate governance.

Corporate Governance (Corporate Governance Report)

91

Internal Control
Tokio Marine Holdings (“the Company”) has formulated “Basic Policies for Internal Controls.” In accordance with these policies, theCompany has established an internal control system for the entire Tokio Marine Group that encompasses structures for management
control, compliance, risk management, customer protection, response to anti-social forces and internal auditing of Group companies.

The Company employs this system to ensure proper operations while raising corporate value. Additionally, the Company monitors thestatus and practical application of its internal control system once every year. The Board of Directors confirms the details of themonitoring based on deliberations at the Internal Control Committee. In addition, the Company continually strengthens and improves its
internal control system in light of the results of this monitoring.

Compliance

Risk Management

Tokio Marine Group’s Corporate Philosophy is to

To ensure financial soundness and appropriateness ofcontinuously enhance corporate value, with customer

business operations, Tokio Marine Group hastrust at the base of all its activities, and we position

identified the various risks surrounding it in an overall

strict compliance as the heart of this Corporate

fashion and implements appropriate risk management

Philosophy. Tokio Marine Group makes thoroughcorresponding to the nature, status and otherefforts for observing applicable laws, rules andattributes of the risks.

regulations and internal regulations and for conducting
fair and equitable business activities within social
norms.

Information Security
In compliance with the Personal Information Protection
Law, the Act on the Use of Numbers to Identify aSpecific Individual in the Administrative Procedure andrelevant guidelines, the companies of Tokio Marine
Group establish internal regulations, undertake
employee education and monitoring and carry out
thorough information management.

92Compliance
Tokio Marine Group, which places customer trust as the foundation of all its activities, is implementing various compliance-related
initiatives based on its belief that it is important to thoroughly implement compliance through its day-to-day business, with employees
and agents maintaining high ethical standards.

Tokio Marine Group Compliance System
Tokio Marine Group defines compliance as “observing applicable laws, rules and regulations and internal regulations and conducting
fair and equitable business activities within social norms” and thoroughly implements compliance in this manner.

Tokio Marine Holdings Compliance

Response to Anti-Social Forces
Tokio Marine Group has formulated the “Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces” so that Group
companies can resist anti-social forces and make concerted and uniform responses. Initiatives are being promoted based on thefollowing basic concepts.

1. To ensure it consistently undertakes fair management and widely contributes to the development of society as a good corporate
citizen, Tokio Marine Group shall sever all relationships with anti-social forces and forcefully repudiate any illicit demands made bythem as a basic matter in the application of its Corporate Philosophy. In association with lawyers, police and other professionals, itwill respond to anti-social forces in an uncompromising and organized manner.
2. Tokio Marine Group shall respond to anti-social forces based on the following measures.
(1) Take action as a unified organization while ensuring the safety of directors, officers and employees;(2) Contact relevant external institutions that specialize in such matters;(3) Sever all known relationships, including transactions, and repudiate any illicit demands;(4) Take legal action at either the civil or criminal level for any contingency; and(5) Prohibit backroom deals and funding.

Taking into consideration the “Tokio Marine Group Basic Policies Concerning Responses to Anti-social Forces,” Tokio Marine Groupshall promote initiatives that include setting up controlling departments, establishing reporting and consultation rules and systems forwhen a problem occurs and implementing training activities.

Initiatives Concerning the Assurance of Appropriate Financial
Reporting and Tax Reporting
Tokio Marine Group has formulated the Basic Policies for Accounting and is establishing a structure for ascertaining the Company’s
consolidated financial condition and the financial condition of Group companies and for appropriately undertaking approval andreporting procedures directed at shareholders and supervisory agencies as well as for tax reporting.

93

Risk Management
To ensure financial soundness and appropriateness of business operations, Tokio Marine Group has identified the various risks
surrounding it in an overall fashion and implements appropriate risk management corresponding to the nature, status and otherattributes of the risks.

Tokio Marine Holdings Risk Management

Crisis Management System
Tokio Marine Group has established the crisis management system to minimize economic losses and other impact incurred in an
emergency and immediately restore ordinary business operations.
The Company has formulated the “Tokio Marine Group Basic Policies for Crisis Management” and the “Tokio Marine Group Crisis
Management Manual” based on it, and has set forth the crisis management systems necessary for Group companies to carry out theirown roles. The Company has also formulated the necessary actions which should be taken in the case that emergency situations(earthquakes, wind and/or water disasters, terrorist attack, system breakdowns, attacks on cyber securities, material information
leakage, etc.) arise and revised the contents to further improve the effectiveness of the actions in fiscal 2017.
Group companies formulate crisis management policies in line with policies of the Group to develop crisis management systems that
include establishing a department in charge of crisis management, decision-making procedures for emergency situations and securing
the chain of command. In addition to developing the crisis management system during normal conditions, the department in charge ofcrisis management plays the role of secretariat for response during emergency situations, including reporting to the Company.
When conditions that may develop into an emergency situation arise, in addition to each Group company determining whether or notthese conditions correspond to an emergency situation, the Company determines, if necessary, whether or not these conditions
correspond to an emergency situation for the Group. This system enables the Company to properly instruct Group companies and makesure necessary actions as a Group can be made.

Basic Policy for Responding to Disasters (Tokio Marine &Nichido)In the event of a natural disaster such as an earthquake or a typhoon, Tokio Marine & Nichido has a crucial social mission of ensuringthat it can continue its important business operations as a non-life insurer such as receiving accident notices, paying on claims, maturity
refunds and other payables, and concluding policies in both the disaster-stricken area and elsewhere.

Therefore, Tokio Marine & Nichido has prescribed the following two points as its Basic Policies of the Business Continuity Plan for
Disasters and formulated a Business Continuity Plan (BCP).

Tokio Marine & Nichido’s Basic Policies of the Business Continuity Plan for Disasters, abridged version (in Japanese)

Basic Policies of the Business Continuity Plan for Disasters
1. Principles of employees’ conduct in times of disasters
The priority order for employees’ conduct in times of disasters is as follows.
Assure the safety of human life
Cooperate in securing the safety of local communities
Continue important operations (business continuity)
In other words, the principle of employees’ conduct is to give precedence to “assure the safety of human life” and “cooperate in securing
the safety of local communities” before conduct related to “business continuity.”94

2. Basic policy for business continuity
The following three business operations shall be regarded as important business operations during a disaster, management resources(personnel, funds) shall be transferred as needed and top priority shall be given to the continuation of these important business
operations.
Receiving of accident notices
Payment of claims, maturity refunds and other payables
Conclusion of insurance contracts

Building a Structure for Paying Insurance Claims Benefits in the Event of aDisaster Striking the Tokyo Metropolitan Area
At Tokio Marine & Nichido, should the Head Office facilities in particular become unusable because of a disaster such as a major
earthquake striking the metropolitan area, a claims receiving team shall be launched in Kansai and it shall handle earthquake claims
cases for residential earthquake insurance. Additionally, back offices shall be launched at multiple bases throughout Japan, including in
Kansai, and claims payment service responses, excluding on-site assessments after receiving claims, shall be made by all branches
throughout Japan.

If the metropolitan area is struck by a disaster, a Claims Service Headquarters would be set up within the Head Office Disaster
Response Headquarters. At the same time, a satellite office centering on the Claims Service Department in charge of Tokyo and Chiba,
Saitama and Kanagawa prefectures shall be set up and will accept support personnel from throughout Japan and handle customer
responses, mainly on-site claims assessments, in disaster-stricken areas.

The infrastructure needed to provide claims services swiftly to the metropolitan area in the event of a natural disaster has been built inadvance in the locations where the above-mentioned back offices and satellite offices would be established. In this way, a structure forclaims payment services during times of emergency is being established.

Non-earthquake regular claims cases shall be allocated to and handled by claims service bases throughout Japan prescribed inadvance.

Response to Earthquake Disasters
Tokio Marine Group is utilizing the Group’s collective strengths to quickly make claims payments and to rebuild the disaster-stricken
areas.

Response to the Great East Japan Earthquake
Response to the 2016 Kumamoto Earthquakes

ESG Integration into Insurance Underwriting Risk Management
Tokio Marine & Nichido has revised “Insurance Product Development and Revision Procedure” so as to include “CSV (Resolving social
issues through the business)” as one of the goals of the product development and revision and “environmental and social factors” ascheckpoints for reducing risks when developing and/or revising an insurance product since 1 July 2017.

Tokio Marine & Nichido has revised “Insurance Underwriting Risk Management Manual” so as to clearly include environmental andsocial factors as the checkpoint of insurance product development and revision since 1 April 2018.

95

Information Security
The Internal Control Department of Tokio Marine Holdings supervises information security for the entire Group as the controlling
department while sections in charge of information security have been established at each Group company. In this manner, the Group is
working to build an effective management structure for information security.

Initiatives for Information Security
We thoroughly adhere to information security management rules to prevent information leakages. In particular, each Group company isadopting physical and technological safety-control measures that include locking away customers’ personal information and confidential
documents when not in use, placing restrictions on taking documents and other items outside the company, and using encryptions andsetting passwords for electronic information.

In fiscal 2010, Tokio Marine & Nichido introduced thin-client* terminals for its in-house intranet. Thin-client terminals are not equippedwith hard disks and information is centrally managed and deployed from a server, which thereby further strengthens information
security.

* A method whereby the PC environment (client OS and applications) for each user is consolidated into and operated by the server

Acquisition of External Certification
Tokio Marine Group has acquired external certification for information security that includes the Privacy Mark and Information Security
Management System (ISMS) certifications. These achievements recognize the initiatives taken within the Group to protect personal
information. The Group intends to make continuous improvements and to strengthen further its information security management
structure.

Status of acquiring external certifications related to information security
Group Member Company

Certification Month and Year

Certification Acquired

Tokio Marine & Nichido
Communications

March 2006

ISMS

Tokio Marine & Nichido Systems

August 2006
December 2006

ISMS ITSMS*

Tokio Marine & Nichido Risk
Consulting

June 2007

Privacy Mark

Tokio Marine & Nichido Medical
Service(Health Promotion Dept.)

September 2007

ISMS

* Third-party certification system on operational management of IT services (ISO/IEC 20000)

96Protection of Personal Information
In the area of personal information on customers, Tokio Marine Group has formulated and released the Tokio Marine Group Privacy
Policy, which clarifies the Group policy for dealing with such information. At the same time, each Group company formulates andreleases a policy of its own in accordance with the Privacy Policy.

Privacy Policy
Tokio Marine Group Privacy Policy
The Tokio Marine Group (the “Group”) is committed to the continuous enhancement of corporate value, with customer trust at thefoundation of all its activities. Guided by this corporate philosophy, we, the Group, shall comply with the Act on the Protection of
Personal Information, Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure and other relevantlaws, rules, regulations and guidelines, appropriately manage personal information, as well as individual number and specific personal
information (hereinafter referred to as “Specific Personal Information, etc.”) as described below, and implement other appropriate
security measures for the protection of personal information of our customers.

* “Personal information” and “personal data” provided in this Privacy Policy exclude Specific Personal Information, etc.

1. We shall acquire personal information and Specific Personal Information, etc. of our customers in a manner that is both legal andfair. Unless prescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information andSpecific Personal Information, etc. of our customers and shall use such information within these limits.
2. Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third parties without priorconsent of each such customer. We do not provide Specific Personal Information, etc. to third parties except in cases provided bylaw. There shall be no joint use of Specific Personal Information, etc. with Group companies and business partners.
3. We shall strive to prevent the divulgence, destruction, impairment and unauthorized access of personal information and Specific
Personal Information, etc. of our customers. When we contract out the management of personal information and Specific Personal
Information, etc. of our customers to an outside service provider, we shall supervise the service provider appropriately, as needed.
4. Whenever we receive requests from our customers to view or update their personal data and Specific Personal Information, etc.
that we hold, we shall respond promptly in accordance with laws, rules and regulations. We also welcome comments andquestions regarding the management of personal information and Specific Personal Information, etc. of our customers.
5. We shall provide thorough supervision, instructions and education to our employees who handle personal information and Specific
Personal Information, etc. of our customers to ensure that such information is managed appropriately.
6. We shall continue to revise and aim to improve our internal systems and procedures to protect the personal information of ourcustomers.

Adopted on February 7, 2005
Revised on July 1, 2008
Revised on October 5, 2015
Tokio Marine Holdings Privacy Policy

97Respect for Human Rights
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required
from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for stakeholders.

Basic Approach
In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required
from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for all people,
including customers, shareholders/investors, insurance agents, business partners, employees and local communities/society.

Tokio Marine Holdings supports and respects the Universal Declaration of Human Rights, the OECD Guidelines for Multinational
Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on Business and Human Rights and ISO 26000, and has
signed the United Nations Global Compact. Tokio Marine Group sufficiently understands international action principles and guidelines
concerning human rights and participates in and contributes to initiatives concerning social responsibility, and by doing so, fulfills its role
toward realizing a sustainable society.

Tokio Marine Group CSR Charter (excerpt)
Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its Corporate Philosophy toachieve sustainable growth together with the development of society in accordance with the following principles:

Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights for all people.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of ouremployees.
We respect the right to privacy and strive to enforce this right through the management of personal information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes important matters given the highest priority inour day-to-day business. Under the code, directors, officers and employees conduct fair and equitable business activities in conformity
with laws and social norms and the Group undertakes equitable business activities.

Tokio Marine Group Code of Conduct <Scope of application: Tokio Marine Group directors, officers and employees of Tokio
Marine Group companies (includes dispatched employees) > (excerpt)
In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of Tokio Marine Group shall takenecessary measures in accordance with internal rules, which include investigating the facts, formulating countermeasures, submitting
reports to supervisory authorities, taking disciplinary measures against the involved parties and formulating measures to prevent
recurrences.

Respect for Human Rights
We shall respect the human rights of our customers, directors, officers, employees and all other people.

Anti-discrimination
Human rights are values widely recognized around the world, and any discrimination on the grounds of gender, age, profession,nationality, race, thought, creed, religion, social status or birth as well as any act constituting an infringement of human rights should
never be tolerated.
98

Anti-harassment
Sexual or any other kind of harassment or intimidation should never be tolerated.
Private Information
In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard
private information, including customers’ information, and we shall not use such information except on an as-needed basis to carryout our business operations in order to avoid any breach of privacy.
Consideration for the global environment
Based on the recognition that protection of the global environment is an important responsibility, we will comply with relevant laws
and various regulations, act in harmony with the global environment and improvement of the environment.

Human Rights Policy
In order for Tokio Marine Group to be a strong and gentle entity to protect every "customer" and society's "emergency", every employee
acknowledges various values and ways of working, felt rewarding, worked lively with their colleagues. It is essential to "trust from all
people and society" by accumulating actions that respect human rights. Tokio Marine Group carries out various initiatives in accordancewith the "Basic Policy on Human Rights" in order to root the culture of respect for human rights within the company.

Basic policy on human rights
1.

Fulfilling social responsibilities as a "good corporate citizen" by respecting human rights as one of the important standards ofcorporate activities and practicing it through daily work.

2.

By fostering employees who can excel human rights and practice respect for human rights, it will contribute to the realization of"customer trust and satisfaction" backed by human rights.

3.

By fostering a culture that respects human rights, each employee respects each other and establishes a "free and open corporate
culture" that allows all employees to fully demonstrate their abilities.

4.

By promoting this initiative throughout the group, we will contribute to the development of the Tokio Marine Group.

We also established Tokio Marine Global HR Policy as a universal philosophy and concept for human resources management to beshared in respective countries and regions worldwide.

Tokio Marine Global HR Policy
Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential to hire and nurture diverse
personnel, regardless of nationality, age and gender, at each Group company in respective countries and regions worldwide anddevelop an environment in which employees can fully exert their capabilities.

In December 2010, we established the Tokio Marine Global HR Policy as a universal philosophy and concept for human resourcesmanagement to be shared in respective countries and regions worldwide. We are working to share the thinking and values of 1) “humanresources being our largest assets,” 2) “respect diversity” and 3) “provision of fair and equal opportunities” and will promote various
personnel affairs measures, including employee training and support.
We believe that our people are the most important contributor to our company’s success. We aim to attract and retain the best talent inevery aspect of our business.

We value diversity and inclusion as we strive for global excellence, and we work hard to create a business environment where ourpeople can achieve their full potential.

We have a transparent relationship with our people. For those who have both a passion and a challenging spirit, we encourage careerdevelopment and personal growth.

99

Management Stance concerning Respect for Human Rights andVarious Initiatives
Tokio Marine Holdings regularly carries out monitoring of initiatives for human rights, compliance and risk management in the business
operations of Group companies. At the same time, Group companies are implementing various initiatives related to respect for humanrights.

Respect for Human Rights within the Group
Tokio Marine Group's Internal Control System

Monitoring process on human rights awareness①

Establish and thoroughly implement policies for promoting human rights awareness.

②

Develop an organizational structure to promote human rights awareness with the president as the responsible person.

③

Implement human rights awareness training for all executives and employees at least once a year.

④

We will formulate and thoroughly implement policies aimed at implementing fair recruitment selection and establish "Human rights
selection awareness committee for fair recruitment".

⑤

Promote normalization. (Active recruitment of employees with disabilities and improvement of work environment for both soft andhardware)⑥

Establish provisions for the prevention of sexual harassment and establish an in-house consultation desk.

At Tokio Marine & Nichido, we formulate the "Basic Policies and Policies Related to Human Rights" at the beginning of every fiscal year,
support the efforts of human rights related operations at all departments under the human rights awareness promotion system, and at
the end of the fiscal year. Inspection of the situation of the efforts and continuous PDCA cycle is carried out, situation survey, task
extraction, improvement measures are taken.

(Principal Initiatives)
Human Rights Training (target: training attended by all employees), fair hiring selection, realization of internal normalization
Promotion of employment of persons with disabilities, prevention of and education on various types of harassment and appropriate
responses to harassment, execution of daily business operations with an awareness of human rights

100

Human rights awareness training
Each group company implements human rights awareness training in the workplace where every employee and everyone working
together participates every year, building a vibrant corporate culture without discrimination and harassment. The training is conducted
on a theme that reflects social issues, including a knowledge of Dowa issues, LGBT (lesbian, gay, bisexual, transgender), maternity
harassment, “UK Modern Slavery Act 2015” widely.

At Tokio Marine & Nichido, we have established a promotion system by the Human Rights Awareness All Headquarters Promotion
Headquarters, Department Promotion Committee, etc. Each year we maintain 100% participation in "Workplace Human Rights
Awareness Training", and we also hold executive seminars and training courses by hierarchy We also strive to foster respect for humanrights, including publishing the latest information on human rights and tools on the company intranet so that all employees can use it all
the time. In addition, we provide various training tools to agencies as well as employees to promote human rights awareness training.

CSR Performance Data (Human rights training participation rate, etc.)

Consultation Desk
In order to solve human rights problems, such as sexual harassment and power harassment, we set up a consultation desk (hot line)
accepted by internal and external experts and strive to realize a workplace environment where employees can work more easily.

Practice daily work conscious of the viewpoint of human rights, thoroughly deal with measures that do not overlook
discrimination events
At Tokio Marine & Nichido, it is important to understand whether there are expressions (including illustrations) and wordings that are
problematic from the viewpoint of respect for human rights even in daily work, including advertisements for customers, We arepreparing a document inspection system to check if there is anything.

Respect for Human Rights in the Value Chain
101

Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers and subcontractors) from the perspective ofsocial responsibility. The Principle of Transactions requests that business partners promote initiatives that encompass human rights aswell as “compliance with laws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information
management” and “consideration for the environment.”

CSR in the Value Chain

Supporting Initiatives for Reducing Human Rights Risk in Building
Company Supply Chains
In solving human rights problems such as forced labor and child labor that are spreading globally, rather than relying solely on initiatives
by government institutions, there are increasing demands that global companies take responsibility and respond to these problems
throughout their entire supply chains. There are also various instances in which inadequate handling of these issues causes a majordecline in the brand value of global companies and leads to product boycotts. Accordingly, in fiscal 2017 Tokio Marine & Nichido formed
a business alliance with Caux Round Table Japan (CRT Japan), a specified NPO, and commenced support for initiatives for reducing
human rights risk, such as forced labor and child labor, which could occur within global companies’ supply chains that span the world.

Tokio Marine & Nichido is introducing CRT Japan to companies working to promote “responsible supply chains.” These companies
receive advice from CRT Japan and establish systems that aim to reduce human rights risk throughout their entire value chain. Tokio
Marine & Nichido designs and provides custom-made insurance for companies that receive advice from CRT Japan. This insurance
covers the additional costs of establishing crisis measures when hidden human rights risks are discovered at second- and third-tiermanufacturing subcontractors overseas despite having already taken adequate measures for human rights risk when building supply
chains. As a result, companies can use this insurance to cover various expenses needed for responding quickly and accurately toprevent the occurrence of a major reputational risk when a human rights problem arises in the supply chain. In the future as well, Tokio
Marine Group will continue to support the building of supply chains of global companies.

Respect for Human Rights in Sustainable Investment and Financing
Giving consideration to environmental, social and governance (ESG) issues in investment and financing is becoming increasingly
important from the perspective of improving long-term risk/return. Tokio Marine & Nichido places great importance on the social role andresponsibilities that the insurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles for
Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI).

In April 2011, Tokio Marine Asset Management signed the United Nations-supported Principles for Responsible Investment (PRI)
initiative, accepting these principles as an asset management company. As an insurance firm that has taken ESG issues into account in
its insurance underwriting, investment analysis and other actions, Tokio Marine & Nichido signed the PRI in August 2012. Through PRI
and PSI related activities, Tokio Marine Group is strengthening its initiatives for human rights in investment and financing.

102Creating a Society Where People Can Live with Security through Sustainable Investment

Response to the UK Modern Slavery Act 2015
Tokio Marine Group regards slave labor and human trafficking as social issues that must be solved and makes efforts to prevent slavelabor and human trafficking in its own businesses and in the value chain (supply chain). At the same time, the Group is urging its
various stakeholders to undertake initiatives toward solutions to these issues.

UK Modern Slavery Act 2015
Modern Slavery refers to enslavement and servitude, all forms of forced labor and human trafficking, etc.

The International Labour Organization (ILO) reported in a 2014 survey that there were approximately 21 million victims of forced laborworldwide (as of 2012) while annual illicit profits reached US$150 billion (estimate), which shows that even in present times slave laborand human trafficking are serious social problems.

Accordingly, in March 2015 the British government enacted the UK Modern Slavery Act 2015 (hereafter: Slavery Act) to prevent forcedlabor and other present-day slave labor as well as human trafficking. The Slavery Act went into effect in October 2015. Section 54 of the
Slavery Act requires commercial organizations that undertake business in the United Kingdom (regardless of whether the company isheadquartered in the United Kingdom) and that have annual sales of £36 million or more to publish a statement of steps taken eachfiscal year to prevent slave labor and human trafficking in their own businesses and value chain (supply chain).

Tokio Marine & Nichido Slavery and Human Trafficking Statement for
the Fiscal Year 2016
Tokio Marine & Nichido announces as follows the Slavery and Human Trafficking Statement for the fiscal year 2016 as a response to
the UK Modern Slavery Act 2015 (hereafter: Slavery Act). Tokio Marine & Nichido, together with its employees and business partners,
will implement initiatives to prevent slave labor and human trafficking.

Statement Concerning the UK Modern Slavery Act 2016 (191KB)

103

CSR in the Value Chain
Human Rights Due Diligence
Tokio Marine Group has established a framework for conducting human rights due diligence, in accordance with the procedures
outlined in the UN Guiding Principles for Business and Human Rights.
For Tokio Marine Group, human rights due diligence is a continual improvement process comprising of commitment, assessment, action
and report To Be a Good Company whereby a company preventively and proactively prevent or mitigate any negative impacts onhuman rights.
In fiscal 2017, the Group conducted a human rights risk assessment for 39 countries and regions it operated in collaboration with Verisk
Maplecroft and Caux Round Table Japan (CRT Japan) in line with the above-mentioned process and identified human rights issues forpreventing the realization of potential risks.
In fiscal 2018, the Group will analyze the possibility of realizing identified risks, make impact assessments for stakeholders, and develop
measures to prevent the occurrence of these risks.

Tokio Marine Group defines the value chain as shown in the chart below. Primarily through Tokio Marine & Nichido, the Group is
executing environmental, social and governance (ESG) initiatives that are integrated into the value chain. In terms of respect for humanrights, in particular, we strive to respect and promote the recognition of human rights within the value chain based on the Tokio Marine
Group CSR Charter.

Tokio Marine Group’s Value Chain

Value chain

Corresponding SC guideline* category

Manufacture of media used for sale of products and services,IT systems, consulting, audits and office supplies(Category 1) Purchased goods and services

Construction, maintenance and management of officebuildings(Category 2) Capital goods

Petroleum refining and distribution, electric power providers(Category 3) Fuel and energy related activities not included in
Scope 1 or 2

Delivery companies(Category 4) Transportation and delivery (upstream)

Waste disposal operators(Category 5) Waste generated in businesses

Trains, buses, taxis and accommodations(Category 6) Business travel

Trains, buses(Category 7) Employee commuting

Delivery companies(Category 9) Transportation and delivery (downstream)

Agencies, waste disposal operators(Category 14) Franchises

Investment destination(Category 15) Investments* Basic Guidelines on Accounting for Greenhouse Gas Emissions Throughout the Supply Chain, Ministry of the Environment (MOE)and Ministry of Economy, Trade and Industry (METI)

102
104

Value Chain Management
In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility and achieving sustainable
development together with its business partners and at raising customer protection and convenience and assuring the soundness andappropriateness of its business.

Fulfilling Social Responsibilities Together with Business Partners
To implement ESG initiatives that are integrated into the value chain, Tokio Marine Holdings aims to have Tokio Marine Group andbusiness partners fulfill their social responsibility and achieve sustainable development together. In working to realize this objective,
Tokio Marine & Nichido formulated the Principle of Transactions, which outlines the items that should be followed in terms of conducting
transactions, and is applying this across its Group. Tokio Marine & Nichido issues the Principle of Transactions to such Group business
partners as suppliers and subcontractors and requests that these business partners promote initiatives for “compliance with laws,
regulations and social norms,” “promoting fair and honest transactions,”
101 “thorough information management” and “consideration for theenvironment.”

Through a questionnaire that is given once every two or three years, Tokio Marine & Nichido questions suppliers and subcontractors
about the implementation of the contents of the Principle of Transactions. The results of the questionnaire are compiled and arereflected in the next fiscal year’s action plan for the value chain.

Tokio Marine & Nichido Group Principle of Transactions
Tokio Marine & Nichido Group conducts transactions based on the following policies and aims to realize sustainable development withbusiness partners (purchasers and consignees) and to fulfill its social responsibilities.
1．Compliance with laws, regulations and social norms
Tokio Marine & Nichido Group complies with laws, regulations and social norms in every country and area when conducting
transactions. We make every effort to reject relationships with anti-social forces and any undue claims from them.
2．Promoting fair and honest transactions
Tokio Marine & Nichido Group selects business partners in a fair and honest manner based on comprehensive consideration ofcompliance with laws, regulations and social norms, business conditions, reliability, environmental activities, quality and prices of
products, services and certainty of delivery period, among others.
3．Thorough information management
Tokio Marine & Nichido Group thoroughly conducts appropriate management and protection of information acquired through business
partners.
4． Consideration for the environment
Tokio Marine & Nichido Group promotes the purchase of products with the least impact on the environment (purchase of green
products) and works in cooperation with business partners to promote the creation of a recycling-oriented society.
5． Strengthening relationships of trust
Tokio Marine & Nichido Group endeavors to build good partnerships based on trust through frequent communication with domestic andoverseas business partners and mutually gaining a deeper understanding.

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105

Policies for Outsourcing Management
Tokio Marine Group has established the Tokio Marine Group Policies for Outsourcing Management in order to protect customers,
enhance convenience and ensure the soundness and appropriateness of its operations in the event of outsourcing a portion or all of its
operations.

Based on these policies, Tokio Marine & Nichido selects its contractors according to the Standard for Selecting Outsourcing Contractors
and the Information Security Management System Standard. At the same time, each year the company conducts investigations of theactual status of outsourcing contractors based on the Regulations Related to Outsourcing Contractor Management, which stipulate themanagement system for outsourcing contractors, and makes improvements when inadequacies are discovered.

In the future as well, Tokio Marine Group will promote initiatives integrated into the value chain together with its business partners.

Response to the UK Modern Slavery Act 2015
Tokio Marine Group regards slave labor and human trafficking as social issues that must be resolved and works to prevent theiroccurrence.

Respect for Human Rights (Response to the UK Modern Slavery Act 2015)

104
106

Creating a Society Where People Can Live with
Security through Sustainable Investments andFinancing
Tokio Marine Group gives consideration to the environment, including climate change, as well as to society and governance in its
investment and financing operations. We join study and research activities such as UNEP FI Principles for Sustainable Insurance(UNEP FI-PSI), UN Principles for Responsible Investment (UN PRI), Principles for Financial Action for the 21st Century and the Japan
Sustainable Investment Forum to solve to various environmental, social and governance issues. We leverage the findings of these
activities as one means to execute sustainable investment and financing. Tokio Marine & Nichido, Tokio Marine Asset Management andTokio Marine Capital lead efforts toward sustainable investment and financing.

Study and Research on Sustainable Investment and Financing
United Nations Environment Programme Finance Initiative – Principles
for Sustainable Insurance (UNEP FI-PSI)
http://www.unepfi.org/
http://www.unepfi.org/psi/

UN Principles for Responsible Investment (UN PRI)
http://www.unpri.org/

Principles for Financial Action for the 21st Century
http://www.env.go.jp/policy/keiei_portal/kinyu/gensoku-en.html

Japan Sustainable Investment Forum
http://www.jsif.jp.net/#!english/c1tc5

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Efforts for Sustainable Investment and Financing
At Tokio Marine Group, Tokio Marine Nichido, Tokio Marine Asset Management and Tokio Marine Capital are taking theleading role in sustainable investment and financing.
Each company's policy is as follows.
Tokio Marine & Nichido carries out asset management that contributes not only to liquidity in preparation for payment ofsafety, profitability, insurance claims, etc. but also to society and public nature.
Tokio Marine Asset Management
http://www.tokiomarineam.com/esg/index.html
Tokio Marine Capital
https://www.tmcap.co.jp/english/company/index.html#esg

Principles for Responsible Institutional Investors (Japan’s
Stewardship Code)
Based on the Japanese government’s growth strategy, the “Japan Revitalization Strategy” (Cabinet decision in June 2013), the Councilof Experts established within the Financial Services Agency announced in February 2014 the “Principles for Responsible Institutional
Investors ≪Japan’s Stewardship Code≫-To promote sustainable growth of companies through investment and dialogue.”“Stewardship Responsibility” means bearing responsibility for expanding medium- and long-term investment returns for “customers andbeneficiaries” (including end beneficiaries)” through constructive “purposeful dialogue” (engagement) by institutional investors based ona deep understanding of investee companies and their business environments to raise the corporate value of these companies andpromote their sustainable growth.

The Stewardship Code aims to promote medium- and long-term growth of companies through “purposeful dialogue” (engagement) byinstitutional investors with their investee companies against a background of relatively low return on equity (ROE) levels of Japanesecompanies and a re-evaluation of short-termism spurred by the collapse of Lehman Brothers.

Reference: Japan’s Stewardship CodePrinciple 3. Institutional investors should monitor investee companies so that they can appropriately fulfill their stewardship
responsibilities with an orientation towards the sustainable growth of the companies.
Guidance 3-3. When investors monitor investee companies, a variety of factors, including non-financial ones, may be considered as
relevant. Factors may include, for example, governance, strategy, performance, capital structure and risk management (including how
the companies address risks arising from social and environmental matters) of the investee companies. Relevance of a factor may
depend on each investor’s investment policy and may differ according to specific investee companies. Institutional investors need touse their own judgment in choosing which factors to focus on in light of their stewardship responsibilities. (Excerpt)

In May 2014, Tokio Marine Asset Management announced it would adopt the Principles for Responsible Institutional Investors (Japan’s
Stewardship Code) to its active funds using qualitative judgments for investing in Japanese equities. In June 2017, Tokio Marine AssetManagement renewed its adoption of the principles based on a revision to the content of the Code.

In May 2014, Tokio Marine & Nichido agreed with the intent of the Japan’s Stewardship Code and also announced it would adopt the
Code.

Tokio Marine Asset Management: Adherence to Japanese Stewardship Code
Tokio Marine & Nichido: Adoption of Japan’s Stewardship Code (in Japanese)108

Value Creation through Sustainable Investment
In December 2007, Tokio Marine Asset Management launched Premium World, an environmental investment trust fund that invests inJapanese and other companies involved in activities under the following themes. These themes are related to environmental or social
issues arising from the growing economies and increasing population in the world, which need to be sustained or improved.

Environmental (e.g., global warming and clean energy)
Water and foodstuffs (e.g., stable supply of water and food and enhanced productivity)
Medical services and healthcare (e.g., medical techniques and promotion of better health)

For institutional investors, the company launched a socially responsible investment (SRI) fund targeting Japanese companies inJanuary 2006. Leveraging the comprehensive risk management know-how of Tokio Marine Group, this fund aims to obtain long-termand stable added value based on the Group’s unique environmental, social, governance and risk management (ESGR) analysis andevaluation. In the future, Tokio Marine Asset Management intends to fulfill its social responsibilities as an institutional investor andimprove investment performance over the long term while giving due consideration to ESG issues in its asset management operations.

Providing a Renewable Energy Fund
In 2012, Tokio Marine Asset Management launched the TM Nippon Solar Energy Fund for institutional investors, including corporate
pension funds, to invest in solar power plants as an investment product targeting Japan’s national infrastructure. Meanwhile, in 2017,
Tokio Marine Asset Management launched the TM Nippon Renewable Energy Fund that invests in various types of renewable energythat includes wind power, biomass, hydropower and geothermal power in addition to solar power.

These funds are investment products that diversify investments among Japan’s renewable energy generation businesses and provide
investment income to investors from sales of electric power.

Japan initiated a feed-in tariff (FIT) system for reusable energy sources in July 2012 with a view to increasing the use of solar, wind andother reusable energy. The system requires all users of electricity, including businesses and households, to pay a surcharge onelectricity generated from renewable sources. The TM Nippon Solar Energy Fund, which is based on this FIT system, is designed toreturn investment income to citizens of Japan through corporate pension funds, the major investor of the fund.

Tokio Marine Asset Management believes that this fund will contribute to the diversification of energy sources. By offering investment
opportunities of social significance through this fund, the company strives to fulfill its social roles and responsibilities as an asset
management company.

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Providing an Engagement-Focused Fund to Invest in JapaneseCompanies
With the launch of Japan’s Stewardship Code in February 2014, the importance of engagement between institutional investors andcompanies is further increasing its significance from a viewpoint of responsible investment.

Taking an early start, Tokio Marine Asset Management (TMAM), jointly with GO Investment Partners (GO)*, launched the TMAM-GO
Japan Engagement Fund in March 2012. This engagement-focused fund primarily invests in small- to medium-sized Japanesecompanies having strong core businesses. By promoting engagement with investee companies based on a full understanding of thecorporate culture in Japan, the company intends to deepen mutual understanding between investors and Japanese companies andprovide increased corporate value over the long term.

* GO Investment Partners (GO)An independent asset management partnership based in London, with its founder being the pioneer in the field of responsible stock
ownership. The organization is characterized by its investment strategy that focuses on enhancement of long-term corporate value
through amicable engagement with investee companies listed on European stock markets.

Tokio Marine Asset Management

Establishing Japan’s First Fund to Invest in MicrofinanceRelated Assets
We provide microfinance services mainly to low-income earners in emerging and developing countries.

Reducing Poverty (Reducing World Poverty)

110Core Theme 1: Providing Safety and Security

The world is now facing various social issues, inflicted by frequent large-scale natural disasters, demographic shifts, income disparities
and poverty. In Japan as well, issues are becoming prevalent also in relation with technological innovation as well as community
resilience (disaster prevention and mitigation) and the country’s declining birth rate and aging population. These issues may induce
drastic changes in risks surrounding the insurance business. To protect people, including our customers, from these varying risks andalso capture business opportunities while responding to these risks, Tokio Marine Group has selected “Providing Safety and Security”
as one of our three CSR core themes. We are making efforts toward a safe, secure and sustainable future throughout our entire
business operations from conducting research on natural disaster risk to providing products and services that are beneficial for safety
and security, improving quality from the customer’s perspective and undertaking local community and social contribution activities
leading to safety and security.

Making Society Resilient to Natural Disasters
One mission of Tokio Marine Group is to provide, in response to natural disaster risk, products and services leading to the safety andsecurity of customers and local communities. To achieve this mission, we are applying our knowledge, which we have accumulated
through research on natural disaster risk and participation in international initiatives, to the development of insurance products andservices and are promoting activities to disseminate our know-how on disaster prevention and mitigation widely throughout society.
Even after a disaster, we focus on making swift claims payments and providing services for the early recovery of business operations.

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Building a Secure Society by Leveraging Traffic Technology Innovation
Another mission of Tokio Marine Group is to deliver traffic safety and security through its non-life insurance products and services.
Tokio Marine Group provides insurance products and services that quickly capture the latest innovation in traffic technology, and willcontribute to increasing society’s preparedness against traffic risk and prevention of traffic accidents.

Building a Secure Society by Responding to Varying Lifestyles and Changes inSociety
Tokio Marine Group offers products and services that increase safety in all aspects of people’s living through its home, travel andIslamic-style insurance. We have also started providing services to counter the growing corporate governance and cyber risks resulting
from business globalization and technology innovation. Overall, we are working to provide comprehensive coverage matched to theneeds of our day-to-day life.

Eliminating Poverty in Society
Based on its know-how accumulated in the insurance business, Tokio Marine Group has developed and initiated sales of weather
insurance and microinsurance in India, thereby providing low-income earners with greater access to insurance. We also hope tocontribute to the resolution of poverty issues in the world through financing to and investment in financial institutions providing
microfinancing services.

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” Tokio Marine Group takes feedback from customers seriously and works jointly with agents to improve the operational
quality on a constant basis.
Through these endeavors, Tokio Marine Group will provide greater safety and security to customers, local communities and society
worldwide.

110

Examples of CSR approach (Providing Safety and Security)111

Value Creation

Providing safety and security to customers, local communities and society worldwide through the insurance business

Risks and Opportunities Associated with Climate Change
Considerable concern exists over the possibility of increased typhoons, heavy rains, droughts and other natural disasters caused byclimate change. The insurance business has a close relationship with weather disasters and therefore risks such as the following are
possible.
Growth in the number of insured contingencies and insurance claims payment amounts due to an increase in weather disaster risk
A sharp rise in reinsurance premiums due to increases in large-scale weather disasters
Worsening fund position due to an increase in insurance claims payment amounts resulting from weather disasters
Risk of discontinuation of business due to the impact of weather disasters on buildings, IT facilities and other facilities
Risk of impacts from weather disasters in countries and regions throughout the world along with growth in the overseas insurance
business
In 2007, the Intergovernmental Panel on Climate Change (IPCC), which collects scientific research into climate change, was awarded
the Nobel Peace Prize for its contributions to raising recognition of climate change. Established in 1988, the IPCC presents the current
state, causes, impact, adaptation measures and mitigation measures concerning climate change through means such as assessment
reports. In its “Special Report on Managing the Risks of Extreme Events and Disasters to Advance Climate Change Adaptation” issued
in 2012, the IPCC supplemented previous research with an appeal to the importance of adaptation and disaster risk management withrespect to climate change.
The IPCC Fifth Assessment Report announced from 2013 to 2014 provided, in addition to the topics discussed in past reports, a moredetailed quantitative assessment of impacts on food and incomes and made an appeal to government decision-makers. The Working
Group II Report states that besides river overflows and coastal region seawater immersion that causes flooding, the increases in theseverity and frequency of extreme weather disasters are conspicuous risk factors at the global level. In view of this, the report citedinsurance systems as one of the economic sectors affected by these risk factors.
Although weather phenomena are natural occurrences that are beyond our control, it is possible to prepare ourselves and adopt
measures against the increasing risks of weather disasters. Tokio Marine Group regards these evolving risks as opportunities and aims
to promote risk-based management to maintain a sound financial base and to provide protection to customers and society by offering
appropriate insurance products and risk management services. We are promoting the following specific measures as activities forcreating opportunities.

Promoting research on weather disaster risk through industry-academia collaboration with universities, including The University ofTokyo, Nagoya University and Kyoto University, etc.
Establishing investment funds for facilities for renewable energy such as solar power and providing related insurance and consulting
services
Providing insurance products and risk management services to cover weather disaster risk in developed and developing countries
Providing insurance so that persons engaged in agriculture can make preparations against extreme weather in developing countries
and regions
Activities for making policy recommendations to encourage disclosures that will help investment decisions through participation in an
initiative led by the Task Force on Climate-related Financial Disclosures (TCFD) of the Financial Stability Board (FSB)
Creating a sustainable society by utilizing disaster risk financing and an insurance scheme
Enlightenment and educational activities related to weather disaster risk

Making Society Resilient to Natural Disasters
Building a Secure Society by Leveraging Traffic Technology Innovation
Building a Secure Society by Responding to Varying Lifestyles and Changes in Society
Eliminating Poverty in Society
Improving Quality from the Customer’s Perspective
112

Making Society Resilient to Natural Disasters
Resolving disaster issues and mitigating disaster damage are two major concerns in the international community and challenges weshould tackle. Consequently, Tokio Marine Group engages in an array of initiatives in relation to disaster prevention, including four
initiatives cited in the “Compilation of Private Sector Example Initiatives for Building National Resilience,” a reference material publishedby the Cabinet Secretariat (April 2017 edition). These are Setting up the Kansai Backup Headquarters when its headquarters in Tokyo
sustains damage in a disaster: Business Continuity Plan of a Non-Life Insurance Company; Earthquake and tsunami risk research,
industry-academia collaboration between Tohoku University and Tokio Marine & Nichido; Disaster Prevention Lessons to cultivate theability to survive a disaster; and Contributing to disaster prevention and mitigation, utilizing the ecosystems in coastal areas.

We are applying our knowledge in the areas of natural disasters as well as disaster prevention and mitigation, which we haveaccumulated through research on natural disaster risk and participation in international initiatives, to the development and provision of
products and services leading to the safety and security of customers and local communities well into the future. At the same time, weare promoting activities to disseminate our knowledge on disaster prevention and mitigation widely throughout society through such
efforts as raising disaster prevention awareness of children as well as companies before a disaster strikes. Even after a disaster, we
focus on making swift claims payments and providing services for the early recovery of business operations of companies affected by
the disaster. Tokio Marine Group seeks to contribute to building a safe and secure society that is strongly resilient to natural disasters
by providing total responses before and after disasters through its diverse products and services and various initiatives, including
activities to raise disaster prevention awareness, provide relief funds and engage employee volunteers.

Tokio Marine Group’s initiatives to promote disaster prevention contribute to achieving five of the Sustainable Development Goals(SDG) specified in “Transforming our World: the 2030 Agenda for Sustainable Development,” which was adopted at the United Nations
Sustainable Development Summit in September 2015. These five goals are: SDG 1 (No poverty), SDG 9 (Industry, innovation andinfrastructure), SDG 11 (Sustainable cities and communities), SDG 13 (Climate action) and SDG 17 (Partnerships for the goals). We willcontinue to promote our efforts to make society resilient to natural disasters by collaborating with various stakeholders.

Relation between written content and SDGs

Relevant goal

Relevant target

Description of related content

1. No poverty

1.5 Build the resilience of the poorand those in vulnerable situations
and reduce their exposure andvulnerability to climate-related
extreme events

All content in general

9. Industry, innovation andinfrastructure

9.a Facilitate sustainable andresilient infrastructure development
in developing countries throughenhanced financial, technologicaland technical support to small
island developing States
9.5 Enhance scientific research,
upgrade the technologicalcapabilities of industrial sectors inall countries

Products and Services
Participation in the World Bank’s
Pacific Disaster Risk Financing
Pilot Program Product andService Planning and Research

11.5 Significantly reduce thenumber of deaths and the numberof people affected by disasters,
including water-related disasters

Product and Service Planning andResearch Building a Society
Capable of Adapting to Climate
Change and Weather Disaster Risk

11.b Implementing integrated
policies and plans towards
inclusion, resource efficiency,
mitigation and adaptation toclimate change in line with the
Sendai Framework for Disaster
Risk Reduction 2015-2030

Product and Service Planning andResearch
Building a Society Capable of
Adapting to Earthquake andTsunami Risk

11. Sustainable cities andcommunities11313. Climate action

17. Partnerships for thegoals

13.1 Strengthen resilience andadaptive capacity to climate-related
hazards and natural disasters

All content in general

13.3 Improve education,awareness-raising and human andinstitutional capacity on climatechange mitigation, adaptation,
impact reduction and early warning

Product and Service Planning andResearch
Pre-Disaster Action

17.16 Enhance the global
partnership for sustainable
development

Product and Service Planning andResearch
Multi-stakeholder dialogue

Section composition

Product and Service Planning andResearch

Pre-Disaster Action

With a view toward providing products and services

other disasters in the past, and as a means to help

leading to the safety and security of customers andpeople prepare for future disasters and raise disaster

local communities well into the future, Tokio Marine

prevention awareness among children as well asGroup has been actively engaged in research on risks

companies, Tokio Marine Group disseminates disasterconcerning climate change and natural disasters

prevention information through the media and holds

through industry-academia collaboration and promotes

disaster prevention seminars and lessons for children

the development and the provision of products andand adults jointly with research and otherservices tailored to new risks.

organizations who are our partners in industry-

Based on the lessons learned from earthquakes andacademia collaboration.

Products and Services
In order to increase preparedness by way of insurance

Post-Disaster Response andRecoveryagainst natural disaster risk, Tokio Marine GroupTo deliver a sense of security at the earliest

delivers safety and security to all people and society

opportunity after an earthquake or any other disaster,by providing disaster-related products and services

Tokio Marine Group takes all possible measures forincluding support services for early recovery.

smoothly receiving insurance claims reports andengages in recovery support for affected areas,
including employee volunteer activities.

Product and Service Planning and Research
Responding to risks associated with “climate change and natural disasters,” one of Tokio Marine Group’s CSR material issues includedin this theme, also comprises a major management issue that the global insurance industry must address in the medium to long term.
Through industry-academia collaboration with The University of Tokyo, Nagoya University, Kyoto University and Tohoku University,
Tokio Marine Group engages in research on climate change and natural disaster risk in an effort to gain deeper scientific insight into
disaster prevention and mitigation and to raise the sophistication of measuring methods through risk modelling to ascertain risk volume
in even greater detail. Our efforts in this area include development of a stochastic risk assessment approach. We believe that in addition
to providing products and services in developed countries it is also important to disseminate the ideas of an insurance mechanism andrisk management practices in developing countries and regions particularly vulnerable to the impact of climate change and natural
disasters in accordance with the Sendai Framework for Disaster Risk Reduction 2015-2030, which provides new world guidelines fordisaster risk reduction. To this end, we are working to provide solutions to global disaster issues by using the outcomes of our industryacademia research to the benefit of society and by taking part in international initiatives, such as the UNISDR Private Sector Alliance forDisaster Resilient Societies (ARISE) and The Geneva Association’s Extreme Events and Climate Risk (EE+CR) Working Group.

114

Building a Society Capable of Reducing and Adapting to Risks
Resulting from Climate Change and Natural Disasters
The 21st session of the Conference of the Parties to the UNFCCC (COP21) held in December 2015 adopted the Paris Agreement as a
new international framework of measures against climate change for 2020 onwards. As the world’s common long-term goal, the Paris
Agreement aims to keep a global temperature rise below 2 degrees Celsius above pre-industrial levels. The agreement also makes aclear link between itself and the Sendai Framework for Disaster Risk Reduction 2015-2030, which was adopted at the Third United
Nations World Conference on Disaster Risk Reduction held in Sendai in March 2015. There is a concern for the growing risk due toclimate change, and Tokio Marine Group, working to resolve disaster issues and mitigate disaster damage, also gives due attention to
the goal of the Paris Agreement and intends to contribute to its achievement.

Climate change due to global warming and other factors is considered to possibly bring about major changes in the frequency and scaleof weather disasters in the future. As such, basing analyses only on past statistical data may prevent appropriate risk assessment andsignificantly impact the calculation of insurance premiums and the ability to pay insurance claims in the event of a serious disaster.

In response, Tokio Marine Group conducts research on climate change and natural disaster risk and on earthquake and tsunami risk
through industry-academia collaboration and presents the outcomes at conferences and forums on disaster risk reduction. We alsoutilize these outcomes in our social contribution activities and disseminate relevant information to the public. Additionally, we proactively
participate in initiatives and events related to climate change to disseminate the outcomes and details of our industry-academia
research activities and engage in multi-stakeholder dialogue to share information about the latest research projects and discuss how topromote disaster prevention.

115

Research on Climate Change and Natural Disaster Risk
Building a Society Capable of Adapting to Climate Change andWeather Disaster Risk
By matching forecasts of future changes in risk due to climate change and other meteorological risk assessment approaches to a baseof conventional risk assessment approaches, Tokio Marine Group is aiming to create a more advanced approach to climate change andweather disaster risk assessment.

Utilizing Research Outcomes to Provide Products and Services for Adapting to
Climate Change
There is a concern that damage concerning natural disasters will increase due to climate change and the resulting greater fluctuationsin natural phenomena. Tokio Marine Group is promoting initiatives to resolve weather and other disaster issues and mitigate disasterdamage through its business operations. However, as changes in climate and fluctuations in natural phenomena increase, using only
the past disaster and insured contingency data may prevent appropriate weather disaster risk assessment and may reduce our ability toprovide insurance products and services covering weather disaster risk to customers and local communities as we have done
previously.

In response, Tokio Marine Group seeks to promote research on climate change and weather disaster risk in collaboration with theworld’s leading scientists and researchers and to use research outcomes and other various findings broadly to the benefit of society.
Simultaneously, as a corporate group engaging in the insurance business, we intend to translate our research activities into the ability tosustainably provide insurance products and related services to customers and local communities.

Tokio Marine Group will continue to forge ahead with research on climate change and natural disaster risk with the world’s leading
scientists and researchers through industry-academia collaboration and proactively leverage knowledge gained through such research.

Joint Research with The University of Tokyo: Forecasting Future Changes in
Typhoon Risk Using Climate Model Data
With the aim of forecasting future changes in typhoon risk due to global warming, the Tokio Marine Research Institute is undertaking
joint research with The University of Tokyo using an originally developed stochastic typhoon model that estimates future changes intyphoons. In addition, we are also making efforts to formulate short-term forecasts of the number of typhoon occurrences.
The Atmosphere and Ocean Research Institute at The University of Tokyo, our partner in this joint research, has been conducting
research into climate change and other climate systems using an integrated analysis of observation data and results of simulations
based on climate models. Professor Masahide Kimoto and other researchers have contributed as lead authors to the creation of the
IPCC assessment reports, which are a compilation of the latest findings on climate change, and The University of Tokyo hasreceived acclaim from around the world for the widely used research results.
The charts below show estimates of the impact of global warming on typhoons based on climate change forecast data frominstitutions worldwide, using the stochastic typhoon model. These charts indicate the possibility that future typhoons will take moreeastward tracks and will become stronger. In addition to evaluating the impact of global warming on typhoons, we are conducting
research for formulating short-term forecasts of the number of occurrences of typhoons and other climate phenomena.

116

The charts at the bottom show warming differentials. Of these, in the charts showing typhoon generation and tracks, blue represents
locations where typhoons will decrease in the future, and red represents locations where they will increase. Also, in the chart showing
central atmospheric pressure, blue represents locations where central atmospheric pressure will decrease in the future.

117

Joint Research with Nagoya University: Typhoon and Precipitation Simulation
Using High Spatial Resolution Models
With the aim of analyzing how climate phenomenon such as typhoons, rapidly growing atmospheric depressions and localized torrential
downpours are changing along with climate change, the Tokio Marine Research Institute is performing joint research with Nagoya
University as part of efforts to promote research on future natural disaster risk, with particular focus on changes in precipitation
amounts.
An accurate understanding of problems surrounding environmental changes in the hydrosphere and atmosphere calls for research froman integrated perspective involving physics, chemistry, biology and other sciences. The Institute for Space-Earth Environmental
Research at Nagoya University, our partner in this joint research, conducts diversified research into the processes in water cycle
systems. As part of this research, Nagoya University Professor Kazuhisa Tsuboki has developed a high spatial resolution model able toperform detailed simulation of clouds and precipitation, and is advancing research into the structure and mechanisms of heavy rain,
typhoons, tornadoes and other phenomena.
In 2015, heavy rain that hit the Kanto and Tohoku regions caused enormous damage along the Kinugawa River that runs through the
Kanto region. The charts below show the results using Nagoya University’s high spatial resolution model to simulate rainfall. Comparing
the chart on the left showing the simulation results and the chart on the right showing the actual observed rainfall amounts, we can seethat the simulation has recreated the actual heavy rain very accurately. The results also reveal that global warming in the future will
likely cause an increase in the number of heavy rainfall events that may result in large-scale disasters. We will continue to promoteresearch on how precipitation volume will be affected if global warming proceeds in the future.

Joint Research with Kyoto University: Assessment of Water Disaster Risk under
Future Climate Conditions
The Tokio Marine Research Institute is engaging in joint research with Kyoto University with the aim of quantitatively assessing changes
in water disaster risk under future climate conditions. By also leveraging know-how for estimating precipitation volume under futureclimate conditions, which has been gained through joint research with Nagoya University, we are developing methods to assess water
disaster risk under future climatic conditions.
The Disaster Prevention Research Institute and the Graduate School of Engineering at Kyoto University have top-class researchers in
the area of water disaster risk, including Professor Eiichi Nakakita and Professor Yasuto Tachikawa. They have developed a river flow
volume model for Japan’s rivers, using such factors as rainfall totals as well as short-term rainfall amounts to simulate and forecast river
flow volume following rain.
In 2011, Typhoon No. 15 (Typhoon Roke) caused massive damage in areas along the Arakawa River. Below, the chart on the left
shows the results of a simulation assuming that the typhoon had caused a flood in the Arakawa River middle basin. The chart on theright simulates the same flood but with 1.5 times higher total river flow volume under future climate conditions. It shows wider waterimmersed surface areas and deeper water immersion than the chart on the left. In fiscal 2017, we plan to advance our research into
stochastic assessment of the economic impact upon the occurrence of a flood in a river in Vietnam under future climate conditions.

118

Research Presentations at Academic Societies and Other Gatherings
We will publicize the results of the above joint research to a broad audience through presentations at academic and other conferences.

Since fiscal 2008, we have been continually announcing the results of joint research with The University of Tokyo and Nagoya
University, respectively, at the Meteorological Society of Japan (twice a year).
Since fiscal 2013, we have been announcing the results of joint research with Nagoya University and Kyoto University, respectively,
at the Japan Society of Hydrology and Water Resources (once a year).
The Asia Oceania Geosciences Society (AOGS), established to promote geosciences in the Asia-Oceania region, held its annual
convention in 2014 in Sapporo. At the convention, we presented the results of our ongoing joint research on water disaster risk with
Nagoya University and Kyoto University, respectively.

Meteorological Society of Japan presentation (research on wind disaster risk) (in Japanese) (1.2MB)
Meteorological Society of Japan presentation (research on water disaster risk) (in Japanese) (1.8MB)
Japan Society of Hydrology and Water Resources presentation (research on water disaster risk) (in Japanese) (2.7MB)

Although research on global warming has been undertaken around the world, its
climate effects remain largely unknown, and we have not been able to fully clarify
its impact on natural disaster risk. Nevertheless, advancements in meteorology as
well as in technology have enabled us to gain a better understanding of the state ofglobal warming and its impact on society. With this gradual progress, I intend tocontinue my study on global warming and contribute to society by giving thought towhat we can do and putting ideas into practice.

Takashi Nagano, Chief Researcher
The Tokio Marine Research Institute

Building a Society Capable of Reducing and Adapting to Earthquake
and Tsunami Risk
In recent years, low-frequency major earthquakes have inflicted serious damage around the world, as seen in the earthquakes in Chileand Northern Sumatra, the earthquake and tsunami in the Indian Ocean, the Great Sichuan Earthquake and the Great East Japan
Earthquake. Against this background, Tokio Marine Group brings together the expertise and data gained through its non-life insurance
and risk consulting businesses to advance initiatives leading to the safety and security of society.

119Earthquake and Tsunami Risk Research in Collaboration with the International
Research Institute of Disaster Science at Tohoku University

Endowed Research Division,
IRIDeS, Tohoku University
Image of a tsunami simulation model
Source: IRIDeS, Tohoku University

In July 2011, Tokio Marine & Nichido concluded an industry-academia collaborative agreement with Tohoku University and began
research and development and human resource development initiatives in disaster science. The initiatives drew upon Tohoku
University’s knowledge and data concerning tsunami risk assessment and other areas of disaster science, and Tokio Marine &Nichido’s knowledge and data concerning earthquake and tsunami risk accumulated through its insurance business.
At Tohoku University, our partner in this collaborative research, the International Research Institute of Disaster Science (IRIDeS) andan endowed research division named the Earthquake-induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido) establishedwithin IRIDeS have researchers, including Professor and IRIDeS Director Fumihiko Imamura, who are engaging in assessment ofearthquake and tsunami risk and activities to promote disaster prevention and mitigation in local communities. To date, we haveconducted assessment of actual damage caused by the East Japan Earthquake, assessment of tsunamis following major pastearthquakes and research on tsunami risk assessment methods that take into consideration vulnerabilities and disaster readinesscapabilities in society both in Japan and overseas. We have also held seminars and developed disaster prevention educational tools
to disseminate the knowledge thus obtained widely throughout society.
Our activities since April 2012 were selected as a winner of the third Good Practice award in the insurance category at the annual
general meeting of the Ministry of the Environment’s Principles for Financial Action for the 21st Century initiative held on March 11,
2015.
Below, Chart 1 shows the simulation results of the earthquake-induced tsunami in the Tohoku region in 2011, which hit Kesennuma
City, Miyagi Prefecture. This simulation enables us to estimate the distribution of debris and other objects washed ashore and thevolume of tsunami deposit, and provides data that is valuable in formulating measures for preventing combined damage as well as
post-disaster response plans.
Chart 2 provides tsunami hazard maps showing tsunamis that have occurred around the world in the past 400 years. These maps
indicate that we need to examine not just past tsunamis but also those that are likely to occur in the future.
In March 2017, our research on effects of coastal forests to mitigate tsunami damage, which is being conducted since April 2015,
won an outstanding achievement award in the Green Resilience Award category of the Japan Resilience Awards 2017 hosted by the
Association for Resilience Japan. Through industry-academia collaboration with Tohoku University as well as collaboration withvarious industry, government, academia and private-sector stakeholders, Tokio Marine & Nichido will continue to promote efforts to
support recovery of disaster-affected areas, increase resilience in local communities and countries across the world and deliver
solutions for a safe and secure future.

Chart 1: Simulation of the combined damage in Kesennuma City caused by the earthquake-induced tsunami in the Tohoku region in2011 (Created by IRIDeS, Tohoku University)

120Chart 2: Tsunami hazard maps showing tsunamis that have occurred around the world in the past 400 years (Created by IRIDeS,
Tohoku University)

Research Presentations at Academic and Other Conferences
We present and disseminate the results of the above research at academic conferences and symposiums both in and outside Japan. In
fiscal 2016, we conducted 14 presentations at academic conferences in Japan and overseas and disseminated information at the First
National Conference on Disaster Risk Reduction (in Tokyo, August 2016), the Seventh Asian Ministerial Conference on Disaster Risk
Reduction (in New Deli, India, November 2016) and the 2017 Sendai Symposium for Disaster Risk Reduction and the Future (in Sendai,
March 2017).

Disaster Surveys
We also conduct damage and other surveys and risk assessment when a major disaster strikes in or outside Japan. In June 2016, weconducted a field survey of the damage caused by the Kumamoto earthquakes. Also, in response to the tsunami induced by anearthquake that occurred off the cost of Fukushima Prefecture in November 2016, we conducted a survey on the response of society
along with a damage survey. The survey results have been presented in the “The Frontline of Risk Management,” a series of reports
published by Tokio Marine & Nichido Risk Consulting, a Tokio Marine Group company.

Summary of Activities to Date
In April 2012, an endowed research division named the Earthquake-induced Tsunami Risk Evaluation Field (Tokio Marine & Nichido)
was established within IRIDeS at Tohoku University. This division has been engaging in research on the following topics.

PeriodResearch topic
Research into earthquake and tsunami risk assessment
Analysis of the wave height distribution and arrival time oftsunamis caused by major past earthquakes, including theGreat East Japan Earthquake

April 2012 ～Research and development of more reliable damage
simulations that take into consideration vulnerabilities anddisaster readiness capabilities in society both in Japan andoverseas and tsunami risk assessment methods that factor
in the probability of occurrence
Research into tsunami evacuation (e.g., providing basic
information for disaster mitigation planning of coastal areasand cooperating in formulation of tsunami evacuation plansof regional municipal bodies

121Research on effects of coastal forests to mitigate tsunami
damageApril 2015 ～Research on raising the sophistication of tsunami numericalsimulation models (encompassing simulations of tsunamiinduced flooding, movement of floating objects andmovement of soil)
Development of a mobile application (to assess the depth ofimmersion and immersed surface areas of the 2011 tsunami
and subsequent damage to fishing boats)

April 2016 ～Research on damage to farming rafts and eelgrass beds
caused by the 2011 earthquake and tsunami
Research on assessment of global tsunami hazards and risk
Research on human damage in past tsunamis

Dissemination of Information
Local Disaster Prevention and Social Contribution Activities
Disaster Prevention Lessons
Making Society Resilient to Natural Disasters > Pre-Disaster Action > Disaster Prevention Lessons

Providing School Disaster Mitigation Awareness Lessons through Tohoku
University
Utilizing the lessons learned from the Great East Japan Earthquake, Tokio Marine &Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evaluation
Field) established within IRIDeS, Tohoku University, started providing school
disaster mitigation awareness lessons for children in fiscal 2014 to build a society
resilient to disasters. The lessons have been provided at schools to more than
10,000 children in Japan. The activity is now carried out also in Hawaii, Thailand,
Indonesia and the Philippines.

The lessons translate the knowledge cultivated through disaster science research of
IRIDeS into educational materials that describe disaster risk from a scientific viewpoint, yet in a manner easily comprehensible bychildren. Original group work tools incorporating elements of brain science and cognitive psychology have also been developed and areused as teaching aids. As we surveyed and analyzed changes in children’s awareness, we discovered that there is a regional distinction
in basic levels of disaster risk awareness between disaster-prone regions and disaster-free regions. Both groups show similarly higher
risk awareness immediately after the lessons, but a decline in awareness over time is greater in the second group than in the first group.
In the face of increasing and diversifying disasters, it is essential to provide disaster prevention education on a continuous basis forpromoting disaster prevention and mitigation.

At the 2017 Sendai Symposium for Disaster Risk Reduction and the Future, children in Miyagi Prefecture presented their disasterprevention and mitigation efforts for the promotion of the Sendai Framework for Disaster Risk Reduction 2015-2030. Children who havereceived our school disaster mitigation awareness lessons are now leading disaster prevention in their local communities. Among
similar initiatives undertaken by universities nationwide, our lessons are unique in that these are social contribution activities coveringmuch greater areas. Tokio Marine Group will continue to collaborate with Tohoku University and facilitate activities to raise children’s
disaster prevention awareness.
122Natural Disaster Risk Seminar by Tokio Marine & Nichido and the Tokio Marine
Research Institute
Making Society Resilient to Natural Disasters > Pre-Disaster Action > Natural Disaster Risk Seminar by Tokio Marine & Nichido and the
Tokio Marine Research InstituteSupporting the Formulation of Disaster Mitigation and Tsunami Evacuation Plans
of Regional Municipal Bodies
Tokio Marine & Nichido’s endowed research division (Earthquake-induced Tsunami Risk Evaluation Field) established within IRIDeS at
Tohoku University in April 2012 has been engaging in research on earthquake and tsunami risk assessment and tsunami evacuation
procedures. The division provides its research outcomes as basic information for disaster mitigation planning of coastal areas andcooperates in formulating disaster evacuation plans of regional municipal bodies. Jointly with IRIDeS, the division also promotes suchactivities as disseminating information and providing recommendations for raising disaster readiness and mitigation for society as awhole.

Website and Booklets
Building a Society with High Disaster Prevention Awareness – For Tomorrow’s
Smiles: Disaster Readiness and Mitigation Information Website, and Clear File
Folder for Disaster Prevention
Since March 2013, Tokio Marine & Nichido has been operating the “For Tomorrow’s Smiles:
Disaster Readiness and Mitigation Information Website” with the aim of contributing to thecreation of a secure, safe and sustainable society and providing an opportunity for people tothink about disaster readiness and mitigation in their homes.

Utilizing knowledge obtained from joint research through industry-academia collaboration with
IRIDeS at Tohoku University, this site uses illustrations, comics and games to offer easily
understood explanations of the mechanisms behind “earthquakes, tsunamis, typhoons,
tornadoes, torrential downpours and heavy snowfalls, as well as infectious diseases,” along with such other topics in preparing
ourselves for disasters.

In fiscal 2016, we added information on insured contingencies, for which we have been receiving many insurance claims reports, and on
volcanoes.

For Tomorrow’s Smiles: Disaster Readiness and Mitigation Information Website (in Japanese)

As a result of its joint research with IRIDeS at Tohoku University, Tokio Marine & Nichido
has also created the Clear File Folder for Disaster Prevention, which lists emergency goods
households should have on hand at all times and specific measures to take in the event ofan earthquake or tsunami. The folder is available in three versions, Earthquake, Tsunami
and Emergency Goods, and is useful for keeping important documents in case of a disaster.
These file folders are distributed during Disaster Prevention Lessons, which are hosted by
the company and conducted by employee and agent volunteers at elementary schools,
included in Tokio Marine Group’s annual CSR Booklet and used in marketing operations as
novelty goods to customers, thereby offering ideas of disaster prevention measures thatcombine the latest knowledge of a university research institute and an insurance company to the public in an easy-to-understand manner.

Tokio Marine Group’s CSR Booklet
123

Multi-Stakeholder Dialogue
Tokio Marine Group collaborates with insurance companies worldwide to conduct surveys and research into climate change and natural
disaster risk and to engage in multi-stakeholder dialogue aimed at reducing and mitigating the risks placed on economic and social life.

The Geneva Association
The Geneva Association： Extreme Events and Climate Risk Working Group
Tokio Marine & Nichido participates in The Geneva Association’s Extreme Events and Climate Risk (EE+CR) Working Group. In
collaboration with insurance companies and other participants worldwide, the company is surveying and researching the impacts ofclimate change and natural disaster risks on the insurance business, economies and society. As one of the EE+CR Working Group’s
initiatives, in creating the United Nations’ “Global Assessment Report on Disaster Risk Reduction 2013,” Tokio Marine & Nichido
assisted with sections concerning the Great East Japan Earthquake, which were included in the “Contribution of the Insurance Industry
in Lessening Disaster Risk: Case Study Collection” (May 2013), a report corroborating statements concerning the role of insurance inlessening risk.

Working in collaboration with The Geneva Association’s secretariat, in October 2013 Tokio Marine & Nichido held the Geneva
Association’s “Fifth Climate Risk and Insurance Seminar” in Sendai, where it welcomed Margareta Wahlström, the then United Nations
Special Representative of the Secretary-General for Disaster Risk Reduction. On March 16, 2015 Tokio Marine & Nichido also held The
Geneva Association’s Public Forum Event, “Insurance as contributors to problem solving and impact reduction,” at the Third United
Nations World Conference on Disaster Risk Reduction, which took place once again in Sendai. During the conference, Shuzo Sumi, thethen Chairman of the Board of Tokio Marine & Nichido, and Anna Maria D’Hulster, Secretary General of The Geneva Association, alongwith other members, met with Margareta Wahlström and confirmed that the insurance industry will continue to work together with theUnited Nations and other organizations under the Sendai Framework for Disaster Risk Reduction 2015-2030 and contribute to ensuring
disaster readiness around the world.

The 21st session of the Conference of the Parties to the UNFCCC (COP21) was held from the end of November to early December
2015 in Paris, France. Taking the opportunity of COP21, the Organisation for Economic Co-operation and Development (OECD) and
The Geneva Association held the Special Session on Climate Change and the Insurance Sector at the OECD headquarters in Paris on
December 3, 2015. From Tokio Marine & Nichido, Masaaki Nagamura, General Manager and Division Head, CSR Division, Corporate
Planning Department, joined the session as a panelist and shared some of the findings of a research project undertaken by Tokio
Marine Group to forecast typhoon formation under future climate conditions. While explaining our desire to leverage these findings instrengthening society’s resilience in the future, he encouraged stronger government and private sector collaboration in developing
countries, which are prone to natural disasters, as well as utilization by governments of the relevant knowledge accumulated by privatesector insurance companies.

Initiatives and Events Related to Climate Change Risk
ClimateWise： Thought Leadership "The role of insurers in strengthening
business resilience to climate risk"
Tokio Marine & Nichido is the only insurance company in Asia participating in the U.K.-based ClimateWise climate change initiative.
Tokio Marine & Nichido (Chairman at the time Kunio Ishihara), drawing on the experiences of insurance companies following the Great
East Japan Earthquake and the flooding in Thailand, put forth a proposal in February 2013 entitled “The role of insurers in strengthening
business resilience to climate risk” as an article in the Thought Leadership Series (i.e., a proposal to strengthen the role of the insurance
industry with respect to climate change risk) under ClimateWise. Specifically, the recommendation stated that “advance preparation ofbusiness continuity planning (BCP) that factors in supply chain risks, along with rapid business recovery planning, are important increating resilience against future climate change and natural disaster risk; as such, companies (and managers) should leverage theknowledge of insurance companies in addressing these.”

ClimateWise Thought Leadership Series (340.6KB)

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Providing Recommendations to Society in a Public Symposium of the UNISDR
ARISE Network Japan Based on “How Businesses Meet the Challenge of Extreme
Weather Events”
On March 10, 2017, the UNISDR Private Sector Alliance for Disaster Resilient Societies (ARISE) Network Japan hosted a public
symposium in Tokyo on the theme of “How businesses meet the challenge of extreme weather events.” In the first part of thesymposium, the Japanese government (Cabinet Office, Ministry of the Environment and Ministry of Land, Infrastructure, Transport andTourism) reported the latest developments in this field. In the second part, members of the ARISE Network Japan delivered
presentations on their initiatives. The Tokio Marine Research Institute, serving as a think tank in Tokio Marine Group, gave a lecture on“Modeling flood risks of Arakawa River valley under future climate,” stressed the need to disseminate information on global warming
through the promotion of industry-academia collaboration and made recommendations for building a safe, secure and sustainable
future.

Providing Recommendations to Society via the First National Conference on
Disaster Risk Reduction
On August 27 and 28, 2016, the First National Conference on Disaster Risk Reduction was held in Tokyo. On August 27, Tokio Marine& Nichido and IRIDeS at Tohoku University, in collaboration with Tokio Marine & Nichido Risk Consulting, hosted an industry-academia
forum entitled “Providing Safety and Security into the Future – Do We Learn from the Lessons of the Great East Japan Earthquake andOther Disasters?” After a keynote presentation by Professor and IRIDeS Director Fumihiko Imamura, representatives from the media,
NPOs and companies (BCP experts) and scientists discussed on stage the situation in Japan concerning recent disasters, including theGreat East Japan Earthquake, and provided the following recommendations.

For deepening knowledge on disasters and increasing response capabilities, industry-academia collaboration should be enhanced
further and should assume a leading role, besides providing support to the government, in the field of disaster prevention.
In order to implement specific measures to reduce risk based on assessment of natural disaster risk in Japan, it is essential that top
leaders of businesses and organizations guide efforts ahead to formulate business continuity plans (BCP) and establish business
continuity management (BCM). We must clearly identify how we will respond to risks ahead and accordingly make the necessary
investment.
We should assign persons to take charge of disaster prevention in each workplace and let them play the central role in responding tofuture disasters, including passing on the experiences and lessons learned in the past and maintaining and improving disasterprevention awareness. In addition to cultivating practical experience in the areas of risk management and disaster response, weshould utilize the existing qualification systems (such as disaster prevention experts certified by the Japan Bousaisi Organization)and set up a career development or promotion system for the persons in charge of disaster prevention.
For cultivating greater disaster prevention awareness among citizens, we need to devise ways to communicate past experiences andlessons learned in an easy-to-understand manner by using such means as “The Day-Before Project” (asking disaster victims what
they would do to prepare for the disaster if they can go back to the day before the disaster) and “Your Disaster Prevention Notebook”
that provides knowledge on disasters and how to respond to them. Dissemination of information in collaboration with the media isalso essential.

125Pre-Disaster Action
Using the lessons learned from earthquakes and other disasters in the past to help people prepare for disasters, and through employee
volunteer activities, Tokio Marine Group disseminates disaster prevention information via the media and holds disaster prevention
seminars for children and adults with support from research institutes who are our joint research partners.

Delivering Safety and Security to Children and Small andMedium-Sized Companies
Disaster Prevention Lessons
Based on the lessons learned from the Great East Japan Earthquake, employee
volunteers from Tokio Marine Group, including its agents, conduct Disaster Prevention
Lessons to convey knowledge on disaster prevention to children and help them prepare fora next disaster. Disaster Prevention Lessons are a program to raise readiness for disasterprevention among elementary school children. Employee volunteers from Tokio Marine &Nichido Risk Consulting developed educational materials, which were then supervised by
the endowed research division named the Earthquake-induced Tsunami Risk Evaluation
Field established within the International Research Institute of Disaster Science (IRIDeS)at Tohoku University, with which Tokio Marine & Nichido has entered into an industryacademia collaborative agreement concerning the assessment of earthquake and tsunami
risk. In the lessons, children learn about the mechanisms that cause earthquakes and tsunamis and think about how to protect
themselves in an earthquake and what preparations should be made in advance, including what to take with them in an emergency,
through a quiz and group discussion. The aim is to cultivate a correct understanding of earthquakes among children and the ability to
prepare themselves for an impending disaster. Disaster Prevention Lessons began in fiscal 2012, and as of March 31, 2017, have been
held about 280 times at elementary schools and special needs schools across Japan, with approximately 22,900 children attending.
Recently, needs for lessons “delivered” to schools are on the rise, and there has been an increasing number of cases where local
governments and educational institutions collaborate with companies in providing such lessons. We will continue to deliver safety andsecurity by engaging in awareness and educational activities for disaster readiness through our Disaster Prevention Lessons.

My Relations with CSR: Lessons on Disaster Prevention Voluntarily Initiated by Employees
My Relations with CSR: Disaster Prevention Lessons in Kobe, a Recovery Zone

BCP Workshop in Collaboration with Local Governments andChambers of Commerce
Tokio Marine & Nichido offers a program to assist in the formulation of business continuity plans (BCP) for small and medium-sizedcompanies. About 100 employees nationwide, who have completed the required training, serve as lecturers and offer a workshop freeof charge in collaboration with our partners, including respective local governments, chambers of commerce and financial institutions.
Unlike a lecture-style seminar, the workshop starts with a simulation for participants to experience an earthquake to cultivate keener
awareness for the need of a BCP. Then, participants engage in group work to create an outline of a BCP. After the workshop, thecompany provides follow-up services to help the companies complete their respective BCPs. To date, more than 50 workshops havebeen held throughout Japan, with over 300 companies participating.

126

Booklet Entitled “Rethink Now! Earthquake in the Foreseeable Futureand Preparation for It” and “Easy, Understandable BCP Planning
Sheet”We have developed “Rethink Now! Earthquake in the Foreseeable Future and Preparation for It,” a booklet designed to raise awarenessof earthquake risk, and “Easy, Understandable BCP Planning Sheet,” a tool for small and medium-sized companies to grasp an overall
picture of a BCP in one sheet and make their first step in formulating their own BCPs. Using these two tools, we aim to enable
companies to raise the level of their own BCPs as well as their entire supply chain’s BCPs and to make these BCPs more viable bydisseminating and instilling the idea of BCP among their employees. As of March 2017, we have developed a total of 11 versions ofbooklet and planning sheet sets for such industries as manufacturing, construction, retail and transportation in addition to hotels/inns
and nursing homes for the elderly and have distributed more than 40,000 sets via our employees and agents to companies, local
governments and chambers of commerce.

Preparing for Typhoons and Torrential Downpours by Using“Personalized” Videos
How we should prepare for a typhoon, heavy snow or earthquake depends on where we live and what insurance we are enrolling in.
Tokio Marine & Nichido distributes “personalized” videos corresponding to customers’ varying situations, each providing customized
information on necessary preparations and required insurance. These videos can be viewed from PCs, smartphones and tablet devices,and the company provides a service for customers to check information on disaster risks and details of coverage in an easy-tounderstand manner.

Natural Disaster Risk Seminar by Tokio Marine & Nichido and the
Tokio Marine Research InstituteTokio Marine & Nichido and the Tokio Marine Research Institute jointly held a seminar on natural disaster risk entitled “The Frontline of
Natural Disaster Research – Possible Eruption of Mount Fuji and Required Corporate Response” on November 4, 2015. This seminar
was provided free of charge to citizens and company employees for the purpose of helping them gain a better understanding of global
warming and major natural disasters through lectures and panel discussions by experts on the subject matters.

Seminar by the Tokio Marine Research Institute (in Japanese)

Products and Services
In order to increase preparedness by way of insurance against natural disaster risk, Tokio Marine Group delivers safety and security toall people and society by providing disaster-related products and services including support services for early recovery.

Participation in the World Bank’s Pacific Disaster Risk Financing Pilot
ProgramTokio Marine & Nichido has been participating in the Pacific Disaster Risk Financing Pilot Program implemented by the Japanese
government in cooperation with island nation governments, the World Bank and private-sector insurance companies as an international
contribution initiative in the field of disaster readiness and mitigation. This project marked its fifth year from November 2016.

127

Operated as a Public-Private Partnership (PPP), the program consists of natural disaster derivatives as support measures for disasterreadiness and mitigation in five Pacific island nations, namely the Republic of Vanuatu, Independent State of Samoa, Kingdom of
Tonga, Republic of the Marshall Islands and the Cook Islands (each island nation ⇔ International Development Association (IDA) ⇔five private insurance companies).

The total notional amount during the fifth year of the pilot period (from November 2016) is USD31.7 million (approximately 3.5 billion
yen; underwriting by five private insurance companies). In the event that an island nation incurs economic losses (model losses) in
excess of assumptions specified for each nation as a result of natural disasters (earthquakes, tsunamis and tropical cyclones),
insurance companies shall pay to the government of the island nation, via IDA, a previously established compensation value.

Early Disaster Recovery Support Service through a Tie-Up with
BELFOR
Tokio Marine & Nichido has formed a partnership with BELFOR (Japan) Co., Ltd., a company possessing highly specialized
technologies in the disaster recovery support field, and has been providing the Early Disaster Recovery Support Service for corporate
customers. The company has added a new rider to essentially all of its fire insurance* for business operators to cover the expenses for
emergency stabilization measures, allowing policyholders to use the Early Disaster Recovery Support Service of BELFOR under
specified conditions without incurring additional costs.

The availability of the Early Disaster Recovery Support Service jointly provided by Tokio Marine & Nichido and BELFOR expanded fromJapan to the United States, Europe and Southeast Asia. We now have a system to provide support for the early recovery of business
operations to customers throughout the world.

* Excluding forest fire insurance and Super Business Insurance that does not cover property damage and loss arising from suspensionof operations

Disaster Recovery Flow Using BELFOR
Step 1) Verification of disaster and contamination
Upon being informed by a customer of the occurrence of a disaster or accident, we contact BELFOR after obtaining consent fromthe customer for dispatching a crew. BELFOR immediately visits the damaged site, conducts an on-site inspection and draws up a"contamination map" that identifies contaminated areas within the site.
Step 2) Emergency stabilization measures
To prevent further damage, BELFOR applies emergency stabilization measures, as necessary, to inhibit the progression of
corrosion and rust in facilities.
Step 3) Proposal of an optimal recovery plan
We propose an optimal recovery plan to the customer.
Step 4) Full-scale restoration by BELFOR
During full-scale restoration operations, BELFOR conducts the restoration of buildings and equipment contaminated with smoke
and soot due to fire or mud caused by flooding by using its special cleaning techniques, know-how and originally-developedchemicals.
128

Representative examples of BELFOR’s special techniques
BELFOR uses its precision cleaning techniques to restore the condition and functions of contaminated equipment and facilities, forwhich replacement was the only option available in the past. This helps reduce the business interruption period significantly and isparticularly effective in case of customized facilities that require a considerable amount of time to replace.

1. Precision cleaning
A technology to dismantle equipment, clean its electronic circuit board by using BELFOR’s originally developed alkali cleaner anddeionized water, dry it completely in a vacuum chamber and reassemble the equipment

2. Ultrasonic cleaning
A technology to remove corrosion in a short time by cleaning corroded metal equipment via BELFOR’s originally developed rustremoval agent in an ultrasonic cleaning tank

3. Soot removal film (SRF)
A technology to remove contamination without using water by spraying a liquid mostly consisting of natural rubber to walls andceiling and peeling off a dried rubber film afterwards

My Relations with CSR: Providing Early Disaster Recovery Support Service

Consulting for Establishment of Business Continuity Management(BCM)
In the wake of the Great East Japan Earthquake and floods in Thailand, there has been a significant change in the business continuity
initiatives of Japanese companies, with a shift away from focus on a company's own bases toward an approach that encompasses theentire supply chain. To ensure business continuity and quick recovery even in the event of earthquakes and group infectious diseases
such as new strains of influenza and other unexpected contingencies faced by customers, Tokio Marine & Nichido Risk Consulting
provides support for the formulation of business continuity plans (BCPs) encompassing supply chains and the establishment ofbusiness continuity management (BCM) for continually improving these business continuity initiatives. The company collaborates with
BELFOR, the world’s largest disaster recovery specialist, to offer early disaster recovery support services to Customers’ disasteraffected business and production sites.

Tokio Marine & Nichido Risk Consulting: Business Continuity Management (BCM)/Business Continuity Plan (BCP) Formulation
Support (in Japanese)
Tokio Marine & Nichido Risk Consulting: Early Disaster Recovery Support Service by BELFOR (in Japanese)129

Natural Disaster Consulting
The Great East Japan Earthquake and floods in Thailand prompted numerous Japanese companies to reaffirm their awareness of theimportance of risk management, and the interest of companies in natural disaster risk remains high. With the aim of protecting
customers from such natural disasters as earthquakes and typhoons, Tokio Marine & Nichido Risk Consulting employs original analysis
models to quantitatively identify in advance any earthquake and typhoon risks that may vary among regions or types of facilities and,based on this analysis, provides cost-effective risk mitigation solutions for customers. For risks concerning earthquakes, in particular,
we also provide such services as developing estimates of earthquake damage based on the results of field surveys and document
reviews as well as diagnosis of antiseismic capability of buildings and tsunami simulation models.

My Relations with CSR: Providing Support for Future Natural Disaster Risk
Tokio Marine & Nichido Risk Consulting: Natural Disaster (in Japanese)

Area Information Network in Time of DisasterIn August 2014, Tokio Marine & Nichido concluded an agreement concerning the establishment of an area information network in timeof disaster with the 38 member FM radio stations of the Japan FM Network Association (JFN). Under the agreement, Tokio Marine &Nichido and each of the JFN member FM radio stations exchange information via telephone lines in the event of an earthquake or any
other disaster. Tokio Marine & Nichido will provide disaster-related information on affected areas, including damage status, as well asprocedural guidance for filing insurance claims, while the radio stations transmit the information within these areas, across thecorresponding prefecture and nationwide. Through this collaboration, we aim to ensure the security of local community members andhelp to support the recovery and reconstruction of affected areas. Following the Kumamoto earthquakes that occurred in April 2016, thecompany provided information on non-life insurance, mainly of its toll-free telephone service called “Anshin 110,” through FM Oita and
FM Kumamoto for 12 consecutive days.

Post-Disaster Response and Recovery
To deliver a sense of security at the earliest opportunity after an earthquake or any other disaster, Tokio Marine Group takes all possible
measures for smoothly receiving insurance claims reports and engages in recovery support for affected areas, including employee
volunteer activities.
130

Initiatives to Support Recovery of Areas Affected by the Great East
Japan Earthquake
Tokio Marine Group has been engaging in activities to support areas affected by the Great
East Japan Earthquake. Starting from May 2011 immediately following the disaster, Group
company employees, agents and their families across the country have provided support todisaster areas in Otsuchi-cho (Kamihei-gun) and Rikuzentakata City in Iwate Prefecture andIshinomaki City and Kesennuma City in Miyagi Prefecture. Their activities include removing
disaster debris, cleaning up houses damaged in the tsunami, removing mud from houses andstreet drainage gutters, assisting in agricultural and fishery related work, sorting books for
donation to libraries in disaster areas and cleaning damaged and mud-covered photographsand documents.

Tokio Marine & Nichido is also supporting two NPOs engaging in activities to restore tsunami-devastated coastal forests in Natori City
and Watari-cho, respectively, along the coast of Miyagi Prefecture.

In Natori City, the Organization for Industrial, Spiritual and Cultural Advancement-International (OISCA) has been leading the Ten-Year
Restoration Project of the Coastal Forests of Tohoku Region. In the project, the company has been participating in activities to restore
coastal pine tree forests in the city and to facilitate regional revitalization through the recovery of agricultural land and creation of job
opportunities in disaster areas. Under its policy to “never forget the event at any cost and continue to do whatever we can do even in any
small way,” the company has been making an annual monetary donation since fiscal 2011. In fiscal 2016, an employee volunteer
program was launched, and about 20 employees joined an activity to monitor the growth of planted pines by measuring their height andwidth and removing weeds.

The NPO Watari Greenbelt Project has been engaging in an initiative to restore tide-control forests along the coastal areas and promote
the recovery and new community development of Watari-cho, Miyagi Prefecture. Since April 2013, Tokio Marine & Nichido has beensoliciting and sending employee volunteers on a tour to assist in the initiative. During each tour, they visit the coastal areas devastatedby the tsunami, remove weeds in planned tree-planting areas and help with cultivating saplings that will be planted along the coast. Up
until March 2017, the company has conducted 16 such tours, with the participation of a total of 229 employees, including Group
employees, agents and their families.

Also in fiscal 2016, employees of Tokio Marine & Nichido and Group companies made paper lanterns from milk cartons for the Prayer
Lanterns Lighting, a memorial event for the Great East Japan Earthquake held in Morioka City, Iwate Prefecture, and sent about 2,150
lanterns to the Morioka Recovery Support Network, the secretariat of the event. On the day of the event, about 50 employees and theirfamilies from branches in Morioka and other locations volunteered to light lantern candles.

As another ongoing effort, the company provides local dishes of the areas affected by the disaster at its employee cafeteria and donates
a portion of sales of these dishes. During the period from April 2016 to March 2017, the company sold about 1,600 dishes and donatedapproximately 160,000 yen to the Iwate Learning Hope Fund. Donations are used to provide educational support for children who havelost one or both of their parents in the disaster.

Response to the Great East Japan Earthquake
Watari Greenbelt Project (in Japanese)131

Response to the 2016 Kumamoto Earthquakes
In April 2016, a series of large earthquakes with a maximum magnitude of 7.3 hit Kumamoto Prefecture and other parts of Kyushu andinflicted enormous damage in these areas, including Oita Prefecture. Immediately following the earthquakes, Tokio Marine & Nichido set
up disaster response headquarters locally and in its head office and augmented its structure to ensure the earliest possible claim
payments. We will continue to make concerted efforts throughout the entire Tokio Marine Group to support the recovery andreconstruction of disaster-affected areas through the payment of insurance claims.

Establishment of Disaster Management Task Force
Immediately after the earthquakes, we set up a head office disaster management task
force led by Tokio Marine & Nichido President Toshifumi Kitazawa, dispatched anadvance team to the affected areas and established a local response headquarters.

Head office disaster response headquarters

To Deliver Security at the Earliest Possible Opportunity
For receiving insurance claims reports
While setting up these headquarters, we augmented our structure to receive loss reports from customers.
We disseminated information on our Insurance Claims Reporting Center to customers in the affected areas through various media,
including newspaper, television and radio.

Establishing a group-wide support structure
In addition to the existing toll-free claim line, we established a backup office that integrates initial response and various businessadministrative functions, adding approximately 440 extra personnel to our ordinary staffing.
Besides the local response headquarters, we set up satellite offices* mainly in Kumamoto Prefecture. At the peak of our activity,
approximately 840 employees and appraisers were sent from across Japan to provide company-wide response to the disaster.
* An ad-hoc office set up in a disaster-affected area to conduct loss adjustment
On the renovated claims settlement service system infrastructure, which went into full-scale operation in 2013, claims service bases
across Japan communicated and shared information in a paperless, real-time environment to undertake claim payment and otherprocedures from remote locations. This allowed local staff to focus more on customer response, loss adjustment and related
activities in the affected areas.

Backup office (serving as an earthquake insurance claims
center)132

My Relations with CSR: Working Closely with Disaster Victims

Claims settlement service structure in affected areas
Employees, appraisers and loss adjusters dispatched to satellite offices visited customers affected by the disaster to check the statusof damaged houses and buildings.

Notification to customers who have not reported losses

In addition to making swift response to customers who have reported losses, we
believe that it is also a social mission of a non-life insurance company to proactively
notify possible claim payments to customers who are likely to be entitled to suchpayments.
Working jointly with agents, we contacted customers who live in areas largely affectedby the disaster but have not reported losses to express our sympathy and notify how tofile insurance claims.

Inspecting damage status

Response to Customers Affected by the Disaster
Emergency measure for policyholders
As an emergency measure for policyholders affected by the disaster, we provided a grace period for both policy renewal and premium
payment from the date on which a policyholder sustained damage until the end of October 2016. The insurance will stay in force ifnecessary renewal procedures are taken or premiums are paid during this period.

Other recovery and reconstruction support
To support disaster victims, Tokio Marine Holdings broadly solicited donations from employees and agents of Tokio Marine Group
companies in and outside Japan. Under a matching gift system*1 , the company added an amount matching their donations and made adisaster-relief donation to NPOs engaging in activities to support the affected areas, local governments in these areas and the Red
Cross Society in various countries. Our donations totaled 93 million yen*2 (as of September 30, 2016), including donations from Group
companies outside Japan.

Organizations receiving our disaster-relief donations
The NGO Japan Platform, Kumamoto prefectural government, Oita prefectural government, the U.S. NPO Japan Society, Japanese
Consulate General in Shanghai, British Red Cross Society, Australian Red Cross Society and others

List of Group companies which have made disaster-relief donations (268.8KB)*1 A system used by a company in soliciting donations for a social contribution purpose (such as for disaster-relief funds), in which thecompany makes a donation after adding an amount matching the amount voluntarily donated by employees or an mount determinedby the company.
*2 In addition to this, we also made disaster-relief donations through The General Insurance Association of Japan and through The
Small Amount & Short Term Insurance Association of Japan.

133

Building a Secure Society by Utilizing Traffic
Technology Innovation
Tokio Marine Group is participating in demonstration tests of autonomous vehicles on public roads, and by offering insurance products
and services that quickly capture the latest innovation in traffic technology, is contributing to increasing society’s preparedness against
traffic risk and the prevention of traffic accidents. We also provide smartphone apps that promote traffic safety and allow quick responseto traffic accidents, and with the intent of helping to build a safe society, employee volunteers are engaging in activities to raiseawareness of traffic safety across the world. Through these endeavors, Tokio Marine Group will support local communities and society
and contribute to traffic safety in local communities.

Relation between written content and SDGs

Relevant goal

Relevant target

Description of related content

3. Good health and wellbeing

3.6 Halve the number of global
deaths and injuries from road traffic
accidents

Publicizing Information, andEnlightenment Activities
Supporting Safety and Security via
Smartphone
Local Community and Social
Contribution Activities
Traffic Safety Initiatives in Taiwan
Human Resources Development,
and Research and Development
Contributing to Safety and Securityin Local Communities

11. Sustainable cities andcommunities

11.2 Provide access to safe,
affordable, accessible andsustainable transport systems for
all, improving road safety, notably
by expanding public transport

All content in general

12. Responsible
consumption and production

12.2 Achieve the sustainable
management and efficient use ofnatural resources

Publicizing Information, andEnlightenment Activities
Drive Agent Personal

Section composition

Products and Services
In responding to and by utilizing traffic technology

Providing Information / AwarenessRaising Activities

innovation, Tokio Marine & Nichido offers insurance

Tokio Marine & Nichido and E. design Insurance work

for autonomous vehicles, accident support services

to support the safety and security of customers by

and services to assist safe driving. The company alsoutilizing smartphones and provide smartphone apps

promotes product and service offerings for trafficwith a variety of features, including displaying

safety, including One Day Auto Insurance, e-Cycle

insurance-related points of contact, making such a

Insurance and Drone Insurance.

contact, viewing insurance policy details and reportingan accident using positioning information through
GPS.

134

Local Community and Social
Contribution Activities

Nurturing Human Resources andR&D

Tokio Marine Newa Insurance of Taiwan has been

Tokio Marine & Nichido has been cosponsoring the

conducting various initiatives to reduce drinking and“Daijoubu Campaign,” a movement to promote

driving since 2012. In 2014, the company started

disaster and crime prevention and traffic safety, toholding its Traffic Safety Seminar for corporate

protect children from disasters and crimes. In addition,customers as part of its local community and social

the company is participating, for the first time as acontribution activities to convey to local communities

non-life insurance company, in demonstration tests ofthe social issue caused by driving under the influence.

autonomous vehicles on public roads and has
developed a specialized insurance package for thesetests. These activities are geared toward facilitating
human resources development and R&D in the area oftraffic safety and in relation to traffic technology
innovation.

Products and Services
Tokio Marine & Nichido offers insurance for autonomous vehicles, which meet new needs arising from traffic technology innovation, as
well as accident support services and services to assist safe driving utilizing telematics and the Internet of Things (IoT). The company
also promotes insurance product and service offerings that facilitate traffic safety and respond to traffic technology innovation, including
One Day Auto Insurance for individual customers, e-Cycle Insurance to cover bicycle accidents, an Auto Insurance Fleet Accident
Reduction Assist Rider for corporate customers and Drone Insurance, the use of which is rapidly expanding.

Preparing for Accidents Involving Autonomous Vehicles –Development of a Rider for Expenses for Saving Victims for Auto
Insurance and Super Insurance
In order to ensure prompt relief for accident victims even in accidents involving vehicles that use evolving autonomous driving systems,
Tokio Marine & Nichido developed a Rider for Expenses for Saving Victims for auto insurance and started offering the rider on April 1,
2017.

The evolution of autonomous driving systems is expected to provide significant additional value to the entire society as it could serve to
reduce traffic accidents and congestion as well as environmental impact. However, with expanding use, an accident involving anautonomous vehicle may cause the complicated issue of who should be held responsible for the accident. Besides the driver (victimizer)
and the victim, there will be many potentially liable parties such as manufacturers and software companies, and this will make it difficult
to immediately determine what has caused the accident and who is responsible for it. In such a case, investigation into a cause anddetermining responsible parties and their percentages of liability could be a slow process.

Thus, even with the evolution of driving systems, saving victims is still important. This rider has been developed to ensure continued
and prompt relief for victims in accidents involving autonomous vehicles.

135Sale of One Day Auto Insurance
Tokio Marine & Nichido provides One Day Auto Insurance (driver insurance available in the unitof days), which can be purchased anytime and anywhere via smartphone and mobile phone. It is
the first of its kind in the insurance industry in Japan, allowing infrequent drivers using cars ownedby their parents or friends to purchase insurance at the cost of 500 yen a day (24 hours) for justthe number of days needed. The product was launched in January 2012, and the cumulative
number of subscriptions exceeded 3.3 million (as of June 30, 2017).

Our One Day Auto Insurance received the Nikkei Veritas Award for Superiority at the Nikkei
Excellent Products & Services Award 2011, an annual award organized by Nikkei Inc. torecognize exceptional new products and services. In addition to the novelty of enabling customers
to buy the auto insurance at a reasonable price, with greater ease and when and where needed,
the product was highly acclaimed for its ability to help resolve one social issue of increasing traffic
accidents involving uninsured drivers.

Currently, the number of traffic accidents by uninsured drivers is estimated to exceed 100,000 a year. Through this product, Tokio
Marine & Nichido will continue to contribute to the reduction of uninsured drivers involved in traffic accidents and ensure safety andsecurity by providing products and services that are useful in people’s daily lives and business activities.

Tokio Marine & Nichido: One Day Auto Insurance (in Japanese)

Development of Drive Agent Personal
For the first time as a major insurance company in Japan, Tokio Marine & Nichido started providing Drive Agent Personal, an advanced
service for individual customers utilizing its original driving recorder, as a rider for auto insurance in April 2017.

The company lends its driving recorder to each policyholder and provides a set of leading-edge services as follows.

(1) The recorder automatically sends a video of an accident to Tokio Marine & Nichido and releases, when appropriate, the customer
from the burden of explaining how the accident has occurred. This video is also used for resolution of the accident case. In
addition, upon detecting a serious collision, the recorder also reports the incident automatically to a partner company, allowing thecustomer to have a voice call with an operator and eliminating his or her anxieties immediately following the accident. The
operator also calls an ambulance depending on the situation.
(2) The recorder provides safe driving diagnosis reports, which are created by using Tokio Marine & Nichido’s original algorithm,
based on each customer’s tendency toward reckless driving (sudden acceleration, braking and steering).

* This service is available for policies that expire or reach their specified anniversary date in and after December 2017.

(3) Using Pioneer Corporation’s map-based accident prediction platform, a voice or other form of warning is issued in real time to thecustomer when he or she approaches an accident-prone area, which is estimated based on the external conditions (weather andtime of day) and driving status (traveling speed and reckless driving tendency).

We will continue to bring greater safety and security to customers’ car life through the provision of this telematics-based service.

136

Sales of e-Cycle Insurance

There has been a rapidly growing need for subscribing to bicycle insurance, as many bicycle
accidents continue to occur, sometimes involving heavy compensation, and as local governments
have begun to implement an ordinance concerning safe bicycle riding to counter the situation.

With the aim of contributing to the resolution of the social issue of reducing bicycle accidents byuninsured riders and providing relief to victims, Tokio Marine & Nichido initiated sales of e-Cycle
Insurance in October 2015. The product offers distinctive features of allowing easy purchase overthe Internet anytime and anywhere and providing automatic renewal, requiring no renewal
procedures. In 2016, we responded to the implementation of a safe bicycle riding ordinance bystarting sales of an insurance package specifically designed to meet the needs of each local
government as part of efforts to raise awareness among bicycle riders to subscribe to bicycle
insurance in collaboration with local governments

We will continue to offer our e-Cycle Insurance in order to reduce as many accidents as possible and eliminate concerns in unfortunate
accident cases.

My Relations with CSR Providing Security to Bicycle Riders137

Auto Insurance Fleet Accident Reduction Assist Rider
We receive requests from corporate customers using automobiles in their business activities who want to keep the occurrence of car
accidents to a minimum, if not avoidable, and to obtain steady and long-term savings on auto insurance premiums. To respond to theseneeds by way of insurance as a professional in auto accident prevention, Tokio Marine & Nichido provides a Fleet Accident Reduction
Assist Rider that combines auto insurance and a risk-specific consultation service called the High Accident Rate Response Program.
This optional rider assists companies in reducing car accidents and related social costs (lower corporate credibility, loss of business
opportunities and costs for accident response) and aims to help them make a greater contribution to the preservation of the environmentby means of eco-safe driving.

Tokio Marine & Nichido promotes safety and security for customers through this optional rider and contributes to the development of anenriched and comfortable social life and economic growth of society by reducing accident-related social costs and eliminating wasteful
fuel use caused by reckless driving.

Tokio Marine & Nichido Risk Consulting: Traffic Risk Consulting service (in Japanese)

Initiated Sales of Comprehensive Insurance for Industrial Unmanned
Helicopters (Drone Insurance)

In July 2015, Tokio Marine & Nichido initiated sales of Comprehensive Insurance for Industrial
Unmanned Helicopters (Drone Insurance) for business operators using drones in their businesses.

Recently, innovation in drone technology in and outside Japan has been accelerating an expansionof drone use for such purposes as crop-spraying, aerial photography, land surveys, disaster
response and transportation.

Use of drones involves various risks, ranging from legal liability for damages caused by drones,
including injury to a third party, to substantial costs required to repair their expensive bodies andcosts for searching for missing drones. Formulation of required laws and industrial guidelines is also
proceeding rapidly in this field. In the future, appropriate risk management will be increasingly
important for business operators using and managing drones.

We will continue our efforts to support safer use of drones by providing comprehensive coverage torisks associated with industrial drones.

138

Providing Information/Awareness-Raising Activities
Tokio Marine & Nichido and E. design Insurance work to support the safety and security of customers by utilizing smartphones andprovide smartphone apps with a variety of features, including displaying insurance-related points of contact, making such a contact,
viewing insurance policy details and reporting an accident using positioning information through GPS.

accident reporting feature that identifies the location of an accident via GPS, a simple procedure to

Supporting Safety and Security via Smartphone

request a tow truck in a minimum of three taps, a function to easily send photographs of a

Smartphones accounted for about 80% of mobile phones sold domestically in fiscal 2016 andhave been rapidly gaining popularity among users.

okio Marine & Nichido provides the free smartphone app Mobile Agent to customers.
Policyholders use this app to check insurance-related points of contact (including our agents) ormake contact with them and view details of their policies anytime, anywhere. It also has several
features that ensure smooth response upon a traffic accident or vehicle failure. These include anaccident reporting feature that identifies the location of an accident via GPS, a simple procedure
to request a tow truck in a minimum of three taps, a function to easily send photographs of adamaged vehicle or accident site taken by a policyholder to Tokio Marine & Nichido and a function
to enable the real-time monitoring of accident response status via push notifications. In January
2016, we launched a smartphone service, B-Contact, which is based on the latest Internet ofThings (IoT) technology, to support automatic notification of a traffic accident to an insurance agent. The service automatically detects
the possible occurrence of an accident and allows the customer to report the accident in one tap. In December 2016, we rolled out aservice to provide disaster information in real time through push notifications to allow customers to prepare for natural disasters.
Additionally, we are offering another free smartphone app for use while driving, Motto, Motto Hashiro Nippon!, which performs safe andeco driving diagnoses and offers an emergency incident video recording feature.

E. design Insurance has been providing various services for automobile insurance using smartphones since April 2011. After accessing
the Internet via their smartphones, policyholders can use them for services such as reporting accidents, verifying accident response
status, making changes to contract details and renewal procedures. Additionally, customers who are considering applying for auto
insurance can complete overall procedures, from requesting an estimate to final application, via smartphone.

Tokio Marine Group will work further to support the safety and security of customers by utilizing smartphones.

Promoting Traffic Safety (Eco and Safe Driving Diagnosis App, Motto, Motto Hashiro Nippon!) (in Japanese)
Tokio Marine & Nichido: Mobile Agent (in Japanese)
E. design Insurance: Annual Report (in Japanese)

Local Community and Social Contribution Activities
Tokio Marine Newa Insurance of Taiwan has been conducting various initiatives to reduce drinking and driving since 2012. In 2014, thecompany started holding its Traffic Safety Seminar for corporate customers as part of its local community and social contribution
activities to convey to local communities the social issue caused by driving under the influence.

139

Initiating a New Awareness Campaign for Prevention of Drinking andDriving in Taiwan
Tokio Marine Newa Insurance is the first non-alcoholic drinks company in Taiwan to start activities to raise people’s awareness forprevention of drinking and driving.

Since producing a short campaign video based on a true story in 2012, the company has been engaging in an array of enlightenmentand charity activities to prevent drinking and driving. In February 2016, the company started disseminating its second charity campaign
video for prevention of driving after drinking through television, the Internet, mobile phone and street advertisements. The second
campaign focuses on love of a child to her father and appeals to viewers to think about their beloved families before driving under the
influence.

The company also calls for efforts on the part of employees to use their skills and expertise to generate and realize ideas for preventionof drinking and driving. An example includes making arrangement for taxis to send employees home safe after an end-of-year party
where alcohol is served. In addition, the company created and handed out safe driving stickers to eliminate drinking after driving and torefrain from urging a drink on drivers.

Holding a Basketball Tournament to Raise Awareness of Young People
for Motor Scooter Traffic Safety in Taiwan
The year 2016 marks the fourth year since Tokio Marine Newa Insurance of Taiwan started holding a 3x3 basketball tournament with
the intent of raising traffic safety awareness among young basketball players. To date, some 600 players have participated in thetournament. The winner of the tournament is entitled to participate in the Asian Championships hosted by the International Basketball
Federation, while receiving financial aid amounting to TWD100,000. Given the fact that most of the 3x3 basketball players are young
people and that 42.3% of traffic accidents in Taiwan involve motor scooters, the company leverages its expertise in risk management
and sets up a booth near the tournament venue to encourage visitors to experience the concept of traffic safety concerning motor
scooters in their daily lives. Through the company’s initiative, young people in Taiwan would start paying greater attention to theseriousness of motor scooter accidents.

140

Nurturing Human Resources and R&D
Tokio Marine & Nichido has been cosponsoring the “Daijoubu Campaign,” a movement to promote disaster and crime prevention andtraffic safety, to protect children from disasters and crimes. In addition, the company is participating, for the first time as a non-life
insurance company, in demonstration tests of autonomous vehicles on public roads and has developed a specialized insurance
package for these tests. These activities are geared toward facilitating human resources development and R&D in the area of traffic
safety and in relation to traffic technology innovation.

Participating in Demonstration Tests on Public Roads for Autonomous
VehiclesIn April 2016, in keeping with advances in autonomous driving technology and the launch of full-scale demonstration tests ofautonomous vehicles on public roads, Tokio Marine & Nichido started participating, for the first time as a non-life insurance company*1,
in demonstration tests led by university research institutes and local governments. The aim is to conduct research into various issues
that may arise as autonomous driving systems continue to evolve and become popular and to contribute to the continued advancementof the technology by providing solutions to these issues. Also, the company has developed a specialized insurance package to support
the smooth and sustainable execution of these tests on public roads.

Our Insurance for Demonstration Tests of Autonomous Vehicles on Public Roads won a Silver prize in an award program*2 to recognize
innovative initiatives of insurance companies on a global scale. The product was recognized for its capabilities to back up public roaddemonstration tests and contribute to the further advancement of the technology.

Responding to new risks associated with technological advancements is at the core of the non-life insurance business. Throughforward-thinking research that anticipates advances in autonomous driving technology and by participating in these demonstration tests
and providing insurance, Tokio Marine & Nichido will continue to help accelerate the advancement of the technology.

*1 Among the demonstration tests of autonomous vehicles on public roads led by universities in Japan (Survey by Tokio Marine &Nichido)*2 Efma-Accenture Innovation in Insurance Awards 2016 – The product won a silver prize (second place) in the Best Disruptive Productor Service category.

Contributing to Safety and Security in Local Communities

141

Since September 2007, Tokio Marine & Nichido has been cosponsoring the “Daijoubu Campaign,” a movement led by The Mainichi
Newspapers, and supporting activities to protect children and local residents from disasters and crimes.

As part of this campaign, Tokio Marine & Nichido began holding the Workshop to Create Local Community Safety Maps* in fiscal 2011
in collaboration with The Mainichi Newspapers and the 38 FM radio stations nationwide. It is a crime prevention event involving theengagement of employees and agents. The event starts with a morning training seminar by Professor Nobuo Komiya of Rissho
University, an expert in criminal sociology, to cultivate trainers for the creation of local community safety maps. After participating in theseminar, employees and agents of Tokio Marine & Nichido become trainers themselves and hold the workshop in the afternoon forchildren in local elementary schools. In fiscal 2016, the event was held at three locations nationwide, and a total of 120 children andtheir parents as well as 48 employees and agents of Tokio Marine & Nichido participated.

* A local community safety map, developed by Professor Nobuo Komiya of Rissho University, is a map to show “dangerous,” crimeprone areas, which have been picked based on the keywords of “easily accessible” and “not openly visible.” The event encourages
children to identify dangerous areas by learning what easily accessible, not openly visible areas mean.

142

Building a Secure Society by Responding to Varying
Lifestyles and Changes in Society
Tokio Marine Group offers products and services that increase safety in all aspects of people’s living through its home, travel and otherinsurance. We have also started providing services to counter the growing corporate governance and cyber risks resulting frombusiness globalization and technology innovation. Overall, we are working to provide comprehensive coverage matched to the needs ofdaily lives.

Relation between written content and SDGs

Relevant goal

12. Responsible
consumption and production

Relevant target
12.8 Ensure that people
everywhere have the relevant
information and awareness forsustainable development andlifestyles in harmony with nature

Description of related content

Increasing Safety in Daily Lives
All content in general

Section composition

Responding to Changes inSociety’s Needs

Increasing Safety in Daily Lives

Tokio Marine Group launched inbound businesseven greater safety and security are required insupport services for business operators in Japan withrelation with home and overseas travel and forthe aim of promoting revitalization of regional

foreigners visiting Japan. In response, Tokio Marine

economies by making the most of the expanding

Group companies have started offering various new

inbound market. Moreover, in the face of growing CSR

services concerning home and travel. Also by

and cyber risks to companies, we also initiated sales

providing insurance leaflets that are friendly to elderlyof insurance products that provide comprehensive

people and initiating sales of Islamic-style insurance

coverage for each risk.

that meets customer needs in Islamic nations, we are

In line with varying lifestyles and changes in society,working to increase the safety of people’s daily lives
around the world.

Responding to Changes in Society’s Needs
Tokio Marine Group launched inbound business support services for business operators in Japan with the aim of promoting
revitalization of regional economies by making the most of the expanding inbound market. Moreover, as evidenced by growing CSR risk
and a rise in cyber risk worldwide, companies are now facing diversifying and increasing risks. To counter the situation, we initiatedsales of D&O Management Package, a product that comprehensively covers corporate governance risk and risks to business managers
resulting from increasing business globalization, and a product that offers comprehensive coverage for cyber risk, including costs forproper initial action to identify causes of a cyber attack, identify its scope of damage and implement measures to prevent the spread ofdamage.

143

Implementing Inbound Business Support Services for JapaneseBusiness Operators
By contributing to the revitalization of regional economies based on solutions offered by Tokio Marine Group, Tokio Marine & Nichido
aims to expand its business and achieve growth together with each region. As part of this effort, the company initiated services free ofcharge in July 2016 to customers subscribing to its Comprehensive Business Insurance Program, a nationwide group insurance
scheme for chamber of commerce members, including a multilingual telephone interpretation service to help customers set up a system
to solicit and accept inbound tourists.

On January 12, 2017, the company’s efforts to implement services for supporting domestic operators of inbound businesses received
ministerial commendation as a fiscal 2016 model example of regional economy revitalization initiatives being promoted by financial andother organizations.

As one pillar of our regional revitalization efforts, we will continue to seek growth of regional economies by offering safety and security toforeign visitors, the number of which is expected to increase further in the future, and by assisting Japanese inbound business operators
in setting up a system to accept these visitors.

Launch of New Product D&O Management Package
In line with the increased corporate governance and globalization of business activities in recent years, companies are now required toensure management transparency and fairness. In shareholders’ and third-party lawsuits, the amount of compensation is on the rise,
which in turn is increasing personal risks to directors and officers.

Additionally, enhancement of corporate governance is now required not just in companies but also in other forms of corporations, as therevisions to the Medical Care Act (in September 2016) and to the Social Welfare Act (in April 2017) clearly stated personal liabilities of
directors and officers of relevant organizations.

In response to the changing environment, Tokio Marine & Nichido greatly extended the coverage of its conventional directors andofficers liability insurance (“D&O insurance”) and developed the D&O Management Package that provides comprehensive coverage forrisks to business managers. The product was launched in April 2016.

The new product also covers cases where a legal action is taken by a company against its directors/officers. It offers greater coveragefor costs incurred by directors/officers themselves, along with coverage for costs of internal investigations incurred by the company.

We will continue to engage in the development of products and services that provide reassurance to corporate directors/officers andbusiness managers.

144

Risks Covered by the D&O Management Package (Product Summary)

Launch of Cyber Risk Insurance for Corporate Customers

Recently, companies and organizations are exposed to increasing and frequent cyber attacks, andpreparing ourselves against cyber risk is becoming increasingly important.

In February 2015, Tokio Marine & Nichido launched Cyber Risk Insurance, which comprehensively
covers diverse cyber risk in one policy, even the expenses incurred in making initial response to identify
causes of a cyber attack and its scope of damage. In October 2015, the company started offering the
Cyber Risk Comprehensive Support Service, the lineup of which includes performing risk diagnosis in“peace” time, giving referrals to cyber security experts and providing relevant information to customers.

In October 2017, Tokio Marine & Nichido will also launch a new customer service called Benchmark
Support Service and start providing to customers cyber risk benchmark reports that analyze cyber risk
factors facing companies from various angles. By providing relevant information to customers, thecompany will work to further reduce the number of insured contingencies.

Increasing Safety in Daily Lives

In line with varying lifestyles and changes in society, even greater safety and security are required in relation with home and overseas
travel and for foreigners visiting Japan. In response, Tokio Marine Group companies have started offering various new services
concerning home and travel, such as home contents insurance for rental housing, available for one-stop purchase over the Internet, arider that offers compensation for customers who have experienced fire and other incidents, as well as overseas travel insurance forforeign tourists visiting Japan. Also, we have created reader-friendly, larger-size insurance leaflets for elderly customers for our fourmain products and launched original insurance products based on a mutual-aid and insurance scheme conforming to Islamic law inresponse to customer needs in Islamic nations.
145

Insurance Leaflets
Insurance Leaflets in a Larger Size and a Reader-Friendly Font for Four Main Products (Auto Insurance, Fire Insurance,
Medical insurance and Super Insurance)

In response to the comments Tokio Marine & Nichido received from elderly customers that letters on its leaflets are too small to read,the company increased the size of leaflets of four mainstay products, namely, the Total Assist series of auto insurance, home insurance
and medical insurance (fixed-amount accident insurance) and Super Insurance, from A4 size to A3 size. These leaflets also feature areader-friendly font and seek to achieve a design that is pleasant for many customers, including elderly people and persons withdisabilities.

Home
Home Choice Assist Supports Measures to Prevent Recurrence after an Accident
For customers who have experienced damage to their personal property from fire, lightning, explosion or theft, Tokio Marine & Nichidooffers Home Choice Assist, a policy with a rider that offers compensation for taking measures to prevent recurrence of fire or theft toalleviate as much as possible customer concerns about recurrence. A new framework allows policyholders to choose freely from amenu of reimbursement for various items including expenses for purchase of reserve products to prepare for a disaster and installationof hand-operated fire extinguishers, security cameras and sensors. By playing a role in our Customers’ disaster countermeasures andprevention of accident recurrence, we aim to provide safety and security.

The development of Home Choice Assist incorporates our Customers’ opinions andwishes.

Q What supplementary services would you like from an insurance company after a fire or theft?
A service that bears the expenses of installing security locks and windows (Female, 50s)
Security camera installation (Female, 30s)
A consultation service that suggests appropriate measures to be taken based on actual cases of accident or theft (Male,
30s)

Home Choice Assist was developed based on these opinions.

Tokio Marine & Nichido: Home Choice Assist (in Japanese)146

Sales of Insurance for Rental Housing
Nisshin Fire offers Insurance for Rental Housing, which is home contents insurance forrental housing, available for one-stop purchase over the Internet via smartphone andpersonal computer. On the Internet, the product provides a reasonably priced insurance
choice for customers matched to their lifestyles and ensures greater convenience byenabling customers, for the first time in the non-life insurance industry, to do everythingfrom changing registered addresses to canceling policies online and on their own. Since
the launch of the product in February 2014, the number of policies sold exceeded
50,000 (as of June 2017).

The product won a 2014 Good Design Award sponsored by the Japan Institute of Design Promotion for the first time among non-life
insurance products. The award was given in recognition of the product’s business design that ensures greater user convenience andlower cost.

Nisshin Fire will continue to offer coverage options and services that are truly needed by customers in an easy-to-understand manner.

TravelOverseas Total Support Desk Assists Overseas Travelers in Case of Emergency
Overseas travel insurance provides major protection for overseas travelers against
injury, illness, theft and other similar concerns. Tokio Marine & Nichido has established
the Overseas Total Support Desk, which provides 24-hour, year-round consultation in
Japanese on accidents, injuries and other difficulties while overseas as well as mattersconcerning insurance. Tokio Marine Group company International Assistance (INTAC)
receives calls from customers traveling overseas at a centralized point in Tokyo toprovide a speedy response in Japanese for various problems and inquiries and offer
appropriate advice and arrangements on matters such as injury, illness or theft while
overseas, insurance terms and conditions, and procedures for making a claim.

Tokio Marine & Nichido: Overseas Total Support Desk (in Japanese)

Launch of a New Type of Overseas Travel Insurance for Foreign Tourists Visiting
Japan
With an increase in the number of foreign nationals visiting Japan, efforts are being undertaken by theJapanese government and in the private sector to ensure the safety and security of foreign tourists against
sudden injury and illness.

Tokio Marine & Nichido has been providing a new type of overseas travel insurance, TOKIOOMOTENASHI POLICY, since July 2016, which covers costs of treatment when foreign tourists are injured
or become sick in Japan and costs for transferring patients or bodies to their home countries.

Travelers can easily purchase this product after arriving in Japan via smartphone and tablet devices. In
addition to a cashless service for treatment costs and an interpretation service via telephone, the productalso includes an application service (Tokio Marine & Nichido’s exclusive smartphone app), which provides
free Wi-Fi and translation services much needed by foreign tourists.

Smartphone app
TOKIO OMOTENASHI

By providing this product and its services, Tokio Marine & Nichido seeks to support foreign tourists’ comfortable travel experience inJapan and to contribute to the creation of a more tourist-friendly environment.
147

Providing Insurance Worldwide
Providing Safety and Security to Customers in Islamic Nations
In Islamic nations, conventional insurance products were not accepted under Islamic law, which prohibits transactions involving a great
deal of uncertainty, gambling and paying and receiving of interest. Foreseeing customer needs in Islamic nations, Tokio Marine Groupquickly initiated extensive research and in 2001 started sales of original insurance products based on a mutual-aid and insurance
scheme conforming to Islamic law. We now have a system to deliver safety and security to people who otherwise have no access toinsurance products because of such religious reasons. Currently, Tokio Marine Group provides these Islamic-style products in Egypt
and Saudi Arabia.

Alinma Tokio Marine (Saudi Arabia)
TOKIO MARINE EGYPT (Egypt)148

Eliminating Poverty in Society
Based on its know-how accumulated in the insurance business, Tokio Marine Group has developed and initiated sales of weather
insurance and microinsurance in India, thereby providing low-income earners with greater access to insurance. We also hope tocontribute to the resolution of poverty issues in the world through such efforts as financing to and investment in financial institutions
providing microfinancing services.
Relation between written content and SDGs

Relevant goal

Relevant target

Description of related content

1. No poverty

1.4 Ensure that all men andwomen, in particular the poor andthe vulnerable, have access tofinancial services, including
microfinance

Increasing prevalence of
microinsurance in India, fund toinvest in microfinance-related
assets

2. Zero hunger

2.3 Double the agricultural
productivity and incomes of smallscale food producers throughsecure and equal access tofinancial services

Weather insurance in India

Products and Services
Weather insurance and microinsurance developed and sold by Tokio Marine Group and a fund managed by a Group
company to provide financing to and to invest in microfinance institutions are as listed below.

Sankatharan Bima Yojna (India): Low-cost accident insurance available for 1 rupee(about 2 yen) per year as an incidental to fertilizer
Mahila Suraksha Bima Yojna (India): Accident insurance aimed at women in farming
communities
Rashtriya Swasthya Bima Yojna (India): A medical insurance scheme for low-income
earners sponsored by the government of India
Biju Krushak Kalyan Yojana (India): An insurance scheme with add on medical
insurance for low-income earners sponsored by state governments of India
Barish Bima Yojna / Mausam Bima Yojna (India): Weather insurance product that
evaluates climate risks such as precipitation volume and temperature in all areas ofIndia and takes into account the impact of unseasonable climate on grain harvest yields
in farming communities
Daiwa Microfinance Fund: Provides financing to and invests in financial institutions
providing microfinance services

149

Products and Services
The following sections describe weather insurance and microinsurance developed and sold by Tokio Marine Group and a fundmanaged by a Group company to provide financing to and invest in microfinance institutions.

Reducing Poverty
Increasing Prevalence of Weather Insurance and Microinsurance in
India
Poverty Issue in India
About 50% of the working population of India is said to consist of farmers. Representing about 16% of GDP, agriculture is a key industry
in the nation’s economy. Moreover, about 20% of households consist of low-income earners (130,000 yen per year or lower), many ofwhom engage in small-scale farming. India boasts the world’s second-largest agricultural land spanning 179.9 million hectares.
However, areas in which irrigation is widespread remain less than 30%, and most water for agricultural use is from rainwater. As such,when agricultural production decreases due to drought or excessive rains, farmers may suffer serious economic consequences.
Moreover, the poorest segment of the population lives on less than USD1.25 a day and accounts for approximately one-third of theentire nation. Resolving the problem of poverty is a critical challenge for the country.

Development of Weather Insurance and Microinsurance Jointly with IFFCOIn 2001, Tokio Marine Group established IFFCO-TOKIO General Insurance Co., Ltd.
(IFFCO-TOKIO), a non-life insurance company, as a joint venture with Indian Farmers
Fertiliser Cooperative Limited (IFFCO), which has a nationwide network of 38,000
member cooperatives, and began offering auto, fire and other insurance in India. Fromthe start, the business tackled the issue of how to resolve the lifestyle of uncertainty facedby farmers in India through the mechanism of insurance and looked into the developmentof weather insurance and microinsurance (i.e., insurance available at low cost). These
products are becoming essential in stabilizing the lives of people in farming communities,
with 22.0 million policies and 13.5 billion rupees (approximately 23.0 billion yen) in
premiums written in fiscal 2016.

IFFCO-TOKIO headquarters

In 2001, the company, in collaboration with IFFCO, started sales in India’s ruralcommunities of Sankatharan Bima Yojna, low-cost accident insurance available for 1
rupee (about 2 yen) per year as an incidental to fertilizer. Since then, the company has
released other microinsurance products, including Janta Bima Yojna, property insurance
available for 100 rupees (about 200 yen) per year; and Mahila Suraksha Bima Yojna,
accident insurance aimed at women in farming communities.

Accident insurance
available as an attachmentof fertilizer soldin collaboration with IFFCO

150

IFFCO-TOKIO offers Barish Bima Yojna/Mausam Bima Yojna, an index-based weather
insurance product that takes into account the impact on grain harvest yields in farming
communities due to unseasonable climate in the wet monsoon season (June to
September) and the dry rabi season (October to April). Development of this revolutionary
product leveraged IFFCO-TOKIO’s capabilities in market surveys aimed at local farmers
and Tokio Marine Group’s years of expertise in insurance underwriting accumulated inJapan to evaluate climate risks such as precipitation volume and temperature in all areasof India. To gain communities’ understanding of the weather insurance mechanism andspread its use, the company has been conducting briefings for farmers in every state inIndia on an ongoing basis together with banks, NGOs and other partners. Currently, thecompany sells weather insurance, including its own as well as other governmentsponsored products such as Pradhan Manti Fasal Bima Yojana (RMFBY) and Weather
Based Crop Insurance Scheme(WBCIS), to about 4 million farming households per year.

Members of the Rural Marketing
Team of IFFCO-TOKIO
and Rural Community Area
Managers of IFFCO(in front of IFFCO’s grain depot center)

Crop & Weather Insurance Insurance details

Crop and weather insurance sales (unit: million rupees)

Development of RSBY Jointly with IFFCO
Rashtriya Swasthya Bima Yojna (RSBY) is a medical insurance scheme for low-income earners sponsored by the government of India.
It was launched in 2008 in India through joint efforts among insurance companies, medical institutions and the government. Subscribers
to RSBY only need to pay 30 rupees (about 50 yen) per household as a registration fee with coverage up to 30,000 rupees annually(about 50,000 yen) for a maximum of five persons per household in case medical services are required for injury or illness. IFFCO
began selling RSBY in 2011 and launched add-on medical insurance in 2014 under Biju Krushak Kalyan Yojana (BKKY), anotherinsurance scheme for low-income families sponsored by a state government. The company has delivered security throughapproximately 13.2 million policies to people in farming communities. Also, the company has been working to spread the use of
insurance and promote its sales mostly in the southern state of Karnataka, the central state of Madhya Pradesh and the eastern statesof Odisha and Tripula in India. In fiscal 2016, as the sum of RSBY and BKKY, the company provided security by way of medical
insurance to around 17.5 million people and paid approximately 570 million rupees (about 970 million yen) in total in insurance claims.
RSBY and BKKY have become essential medical insurance schemes for people who previously could not receive sufficient medical
services because of their economic situation.
151

Dr. Shalabh Singhal
IFFCO-TOKIO General Insurance Co .,Ltd.
Chief Manager
RSBY is becoming more widespread in India. Our aim is to make sure that people are always smiling (Muskurate Raho). We will
strive to provide medical insurance so that people receive appropriate treatment when required and can live happy and healthy
lives irrespective of economic burden or hardship.

Subscribers to RSBY and BKKY are given a biometric card. Information regarding insurance and consultation at a medical institution is
managed on the card and customers can choose to have a consultation at one of more than 10,000 public or private medical institutionsin India.

Insurance soliciting

Reducing World Poverty
Establishing Japan’s First Fund to Invest in Microfinance-Related Assets
Microfinance is a system to provide financial services, including microcredit loans (small loans usually provided without collateral),savings and insurance, to low-income entrepreneurs who traditionally have no access to these services. The system, for example,
provides short-term loans to low-income households, and they use these funds to buy chickens. When they pay off loans in full using
profits generated from the sale of eggs and poultry products, the system in turn provides funds to build a chicken coop. The major
characteristic of microfinancing is that it helps people get out of poverty and become financially independent. It has recently drawn muchattention in the international community as a social investment tool that provides direct aid for and generates immediate outcomes in
reducing poverty around the world. The number of financial institutions providing microfinance services to low-income entrepreneurs
mainly in developing countries (Microfinance Institutions – MFIs) has begun to show rapid growth.

The Daiwa Microfinance Fund, established and managed by Tokio Marine Asset Management, provides direct financing (loans) to MFIs
and purchases corporate bonds and negotiable certificates of deposit (negotiable CDs) issued by MFIs. The fund also purchases bonds
issued by the International Bank for Reconstruction and Development and other international financial institutions that are keenly
working to improve the business environment for MFIs. Microcredits provided under the microfinancing system generally show a highratio of repayment and a low tendency of turning into bad loans. Thus, investments in MFIs are simultaneously investments inbusinesses with high potential. We strive to turn the fund into a sustainable investment trust with a continued growth capability by taking
part in efforts to reduce poverty and seeking higher returns at the same time.
Tokio Marine Asset Management: Daiwa Microfinance Fund (in Japanese)152

Initiative to Support Low Incomes in the United States
The Tokio Marine North America Services (TMNAS) Finance Teamhas implemented an initiative to support low incomes via the reduced
tax burden with Philadelphia Insurance Companies (PHLY) and theirlong time business partner Affordable Equity Partners(AEP).

The housing complexes developed by AEP and their partners arefinanced through the sale of the tax credits to PHLY, and whencompleted are rented to low income members of the communities.
PHLY benefits via the reduced tax burden made possible by the tax
credits purchased from AEP. So far, PHLY has invested over
USD180 million, which has gone towards the 1,500 units across six
states in the United States. The relationship is a “win-win-win” for
PHLY, TMNAS and AEP and the 1,500 families living in the beautiful
new facilities.

153

Improving Quality from the Customer’s Perspective
Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining
their first choice,” Tokio Marine Group takes feedback from customers seriously and works to improve the operational quality on aconstant basis. We strive to build trust-based partnerships with agents and improve our operational quality together in order to truly
provide safety and security from a customer standpoint.

Relation between written content and SDGs
Relevant goal

Relevant target

Description of related content

3. Good health and wellbeing

3.6 Halve the number of global
deaths and injuries from road traffic
accidents

Establishing a foundation toprovide products and services forbuilding a secure society byleveraging traffic technology
innovation

11. Sustainable cities andcommunities

11.2 Provide access to safe,
affordable, accessible andsustainable transport systems for
all, improving road safety, notably
by expanding public transport

Establishing a foundation toprovide products and services formaking society resilient to natural
disasters and for building a securesociety by leveraging traffictechnology innovation

12. Responsible
consumption and production

12.2 Achieve the sustainable
management and efficient use ofnatural resources

Establishing a foundation toprovide products and services forbuilding a secure society byleveraging traffic technology
innovation and for building asecure society by responding tovarying lifestyles and changes insociety

13. Climate action

13.1 Strengthen resilience andadaptive capacity to climate-related
hazards and natural disasters

Establishing a foundation toprovide products and services formaking society resilient to natural
disasters

16. Peace, justice andstrong institutions

16.5 Substantially reduce
corruption and bribery in all theirforms

Customer Feedback Response
Policy154

Section composition

Basic Policies for Protection ofCustomers’ Interests

Customer-Oriented BusinessConduct Policies

Tokio Marine Group establishes basic policies for the

To more thoroughly carry out customer-oriented

protection of customers’ interests and develops ainsurance business while remaining close tosystem to thoroughly promote being customer-oriented

customers and keeping an acute awareness of theirand to pursue various aspects including customer

diversifying needs, Tokio Marine & Nichido and Tokio

protection.

Marine & Nichido Life have formulated and announced
their respective policies on customer-oriented
business conduct and have been working with agentsto promote specific initiatives under these policies. We
will review our policies on a periodic basis toconstantly realize better business conduct, thereby
earning the lasting trust of customers.

Response to Customer Feedback

Quality Improvement Initiatives
Tokio Marine Group continuously promotes theBased on the Group’s common standards related toenhancement of quality from a customer standpoint incustomer feedback, each company of Tokio Marine

accordance with the Group’s Corporate Philosophy:

Group has formulated a response policy in order to“Through the provision of the highest quality products

develop a structure to utilize this feedback forand services, Tokio Marine Group aims to deliver

improving products and services.

safety and security to all its customers.”

Working Together with Agents to
Improve Quality

Education and Training Systems forAgentsTokio Marine Group endeavors to build partnerships

In order to meet customer expectations and earn theirbased on trust and improve the operational quality

trust so that customers are able to consult us about

through smooth communication with agents.

insurance with confidence, each Tokio Marine Group
company formulates and establishes educational
programs and training systems for agents.

155

Basic Policies for Protection of Customers’ Interests
Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest

156

Customer-Oriented Business Conduct Policies
To more thoroughly carry out customer-oriented insurance business while remaining close to customers and keeping an acuteawareness of their diversifying needs, Tokio Marine & Nichido and Tokio Marine & Nichido Life have formulated and announced theirrespective policies on customer-oriented business conduct and have been working with agents to promote specific initiatives underthese policies. We will review our policies on a periodic basis to constantly realize better business conduct, thereby earning the lasting
trust of customers.

Tokio Marine & Nichido Customer-Oriented Business Conduct
Policies

Business Conduct Policy 1: Business conduct utilizing customer feedback
Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokio Marine & Nichido has formulated
a customer feedback response policy to encourage employees and agents to take customer feedback seriously and use it proactively incorporate activities. The company will pursue customer-oriented business conduct according to the policy.

Business Conduct Policy 2: Insurance solicitation
Tokio Marine & Nichido will work to provide appropriate products and services based on a correct understanding of risks facing
customers and their needs and purposes while providing necessary information when concluding an insurance contract.

Business Conduct Policy 3: Payment of insurance claims (claims service)
To be of help to customers in times of need, remain by their side while correctly understanding their situations and positions andrespond to their trust, Tokio Marine & Nichido will work to ensure the quality of its claims service and make swift and appropriate claims
payments.

Business Conduct Policy 4: Initiatives to instill these policies
Tokio Marine & Nichido will provide training programs and promote initiatives to instill these business conduct policies in agents andemployees so that they will always act in a customer-oriented manner.

Business Conduct Policy 5: Management of transactions involving conflicts of interest
In accordance with the Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest and throughcompliance with these policies by directors, officers and employees, Tokio Marine & Nichido will work to manage transactions involving
conflicts of interest to ensure that clients’ interests are not unduly harmed.

157

Tokio Marine & Nichido Life Customer-Oriented BusinessConduct Policies

Business Conduct Policy 1: Business conduct utilizing customer feedback
Under its corporate philosophy of placing customer trust at the base of all its business activities, Tokio Marine & Nichido Life regards it
as extremely important that all employees and agents seriously take feedback from customers, including complaints, requests andsuggestions, and meet their expectations. The company has accordingly formulated its customer feedback response policy and will
work to make its business conduct even more customer-oriented.

Business Conduct Policy 2: Insurance solicitation(1) Tokio Marine & Nichido Life will work to develop life insurance products and services matched to customer needs while also
paying attention to social and economic trends and changes in the business environment.
(2) Tokio Marine & Nichido Life will deliver security by providing custom-tailored solutions that meet increasingly diverse customer
needs and protect customers and their families.
(3) Tokio Marine & Nichido Life will implement initiatives to provide detailed information on products and explain them in a thoroughmanner to customers and have them confirm, based on a correct understanding of the products, that our solutions match theirneeds and purposes.

Business Conduct Policy 3: Follow-up services and payment of insurance claims and benefits
Recognizing that paying insurance claims and benefits is one of the most basic and important responsibilities of an insurance company,
Tokio Marine & Nichido Life will make sure to explain policy and other details to all customers and make swift and accurate payments,
working always from a customer standpoint. The company will also set up a system to provide follow-up services to elderly customers
to ensure that they will make claims for which they are entitled to without omissions.

Business Conduct Policy 4: Initiatives to instill these policies
In order to encourage employees, agents and direct sales employees (“Life Partners”) to act in a customer-oriented manner in all
business conduct, Tokio Marine & Nichido Life will establish necessary evaluation and training programs and continue to implement
initiatives to instill these business conduct policies among them.

Business Conduct Policy 5: Management of transactions involving conflicts of interest
In accordance with the Tokio Marine Group Policies for Managing Prevention of Transactions Involving Conflicts of Interest and throughcompliance with these policies by directors, officers and employees, Tokio Marine & Nichido Life will work to manage transactions
involving conflicts of interest to ensure that clients’ interests are not unduly harmed.

Business Conduct Policy 6: Asset management
In order to ensure future payments of insurance claims and benefits, Tokio Marine & Nichido Life will conduct asset management while
paying due consideration to the distinctive characteristics of insurance contracts and by applying appropriate risk control.

158

Response to Customer Feedback
Based on the Group’s common standards related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize this feedback for improving products and services.

Customer Feedback Response Policy
Critical opinions and demands as well as compliments from customers are valuable assets for us to provide more quality services tocustomers. Based on the Group’s basic policy related to customer feedback, each company of Tokio Marine Group has formulated a
response policy in order to develop a structure to utilize customer opinions for improving products and services.

Tokio Marine & Nichido Customer Feedback Response Policy
Basic Philosophy
Tokio Marine & Nichido sincerely accepts and actively applies customer feedback to its corporate activities with customer trust as
the basis of all of its business activities.
Basic Policy(1) We will proactively accept and appreciate customer feedback.
(2) We will undertake company-wide initiatives to responsibly address customer feedback through to the end.
(3) We will utilize customer feedback to enhance the quality of our operations, including products and services.
(4) We will deliver greater safety and security based on customer feedback.

Structure to Make Improvements Based on Customer Feedback

Customer surveys and feedback received directly from
customers by employees and agents lead to
improvements in products and services. For example,
Tokio Marine & Nichido, Nisshin Fire and Tokio Marine &Nichido Life enter such feedback into a central
management system that is set up on their respective
intranets for later analysis. This feedback is then utilized
to improve products and services. Additionally, Tokio
Marine & Nichido conducts regular meetings with external
advisors and consumer monitors in order to receive
advice from the perspective of consumers. These
activities have translated into various improvements,
including easier-to-understand notices and documents.

159

Initiatives in Compliance with ISO 10002
As a means of standardizing the response to customer feedback companywide, Tokio Marine & Nichido and Tokio Marine & Nichido
Life have established operation systems in conformity with ISO 10002, the international standard for management of the complaints
handling process. Additionally, these two companies were the first in the domestic financial industry to verify compliance with the ISO
10002 standard in June 2007 and subsequently made an external announcement in July. Under these operation systems, we willcontinuously strive to enhance the quality of operations in terms of products, services and other relevant aspects based on customer
feedback. Nisshin Fire also made a self-declaration of compliance with the ISO 10002 standard in July 2008.

Listening to Customer Feedback
Each Tokio Marine Group company actively listens to customer feedback through various means such as customer surveys, telephone
calls from customers, company websites and information gathering via agents and sales personnel. From the perspective of enhancing
the transparency of initiatives regarding customer feedback, the number of feedback comments received, details of these comments
and examples of products and services developed or improved based on such feedback are made public via company websites ingreater detail.

Tokio Marine & Nichido is conducting customer surveys regarding auto insurance, fire insurance and Super Insurance at the time ofcontract. The aim is to confirm whether the company is providing easy-to-understand explanations of details of coverage, premiums
payments, rider services and important terms. Tokio Marine & Nichido also asks for cooperation in surveys after paying insurance
claims to customers in order to obtain a wide range of opinions regarding responses to accidents. The company constantly makes
efforts to improve quality based on this customer feedback.

Tokio Marine & Nichido Life is obtaining customer feedback by enclosing surveys along with notices regarding contract details,
insurance policies and other relevant documents that are sent to all policyholders once a year.

Nisshin Fire strives to identify customer needs through various surveys, for example, on staff response during the contracting process
and accident response services and works together with its agents to enhance the quality of its services to bring even greater
satisfaction to customers.

Structure for Listening to Customer Feedback
Tokio Marine & Nichido

160

Tokio Marine & Nichido Life

* An internal cross-sectional committee of the Board of Directors composed of full-time directors and general managers and established
for the purpose of utilizing feedback from customers to improve operational quality

Nissin Fire

161

Fiscal 2016 Number of Customer Feedback Comments
Tokio Marine & Nichido（Number of Comments）

Customer Feedback Categories

Representative
Examples2016
Apr.Jun.

2016
Jul.Sep.

2016
Oct.Dec.

2017
Jan.Mar.

Fiscal2016
Total

Products and services
Policy andpamphletrelated

Policy and pamphlet
details difficult tounderstand

421

327

444

464

1,656

Products andservices
relatedRequests for
improving products
and services, Others

1,590

1,537

1,268

1,564

5,959

2,011

1,864

1,712

2,028

7,615

Subtotal: Products and services
Enrollment: Contract procedures

Dissatisfied

Contract
renewalprocedures

Delays in sending
renewal information,
Others

1,164

961

1,039

1,316

4,480

Explanationof contract
details

Insufficient
explanation ofcontract details,
Others

427

392

300

312

1,431

1,591

1,353

1,339

1,628

5,911

Subtotal
Enrollment: Contract management
Policydeficiencies

Errors in listed policy
details

500

507

477

179

1,663

Non-arrivalof policy

Delay in sending ofpolicy

92

96

110

80

378

Modification
procedures

Delay in modification
procedures, Others

1,575

1,463

1,530

1,401

5,969

Accounttransfers

Unable to makeaccount transfers,
Others

329

306

360

272

1,267

2,496

2,372

2,477

1,932

9,277

1,022

801

975

927

3,725

Subtotal
Enrollment: Response and etiquette
Response
and etiquette

Telephone responseand visitation
etiquette

162

Enrollment: Others
Matters concerning enrollment notcorresponding to the above

103

117

45

19

284

Subtotal: Enrollment total

5,212

4,643

4,836

4,506

19,197

Insurance claims payments: Insurance claims payments

Contacting
andresponses

Delay in being
contacted by staff,
insufficient
explanation ofprocedures

2,488

2,525

2,484

2,156

9,653

Payment
amountInsufficient
explanation about
insurance claims
payments

1,099

1,060

1,101

1,039

4,299

Advisabilityof payment

Advisability of
payment

1,136

1,276

1,294

1,312

5,018

4,723

4,861

4,879

4,507

18,970

793

770

885

828

3,276

Matters concerning payment notcorresponding to the above

91

83

77

35

286

Subtotal: Total for insurance claims
payments

5,607

5,714

5,841

5,370

22,532Matters concerning personal
information

165

113

194

167

639

Others

76

120

142

105

443

Dissatisfied Total

13,071

12,454

12,725

12,17650,426

Requests

568

547

640

634

2,389

Recommendations

869

877

1,008

883

3,637

Total

14,50813,87814,373

13,69356,452

Subtotal

Insurance claims payment: Response and etiquette
Dissatisfied
Response
and etiquette

Telephone responseand visitation
etiquette

Insurance claims payments: Others

163

Tokio Marine & Nichido Life
(List of Points of Dissatisfaction Only)

Item

Principal Details of
Feedback

Number of Comments
Received (Comments)

Percent ofTotal

New contract related

Dissatisfied with
explanations and withpresentments on insurance
policy at time of enrollment,
others

5,464

21.2

Receipt related

Dissatisfied with insurance
premium payment methods
and modification
procedures, others

2,783

10.8

Protection related

Dissatisfied with contract
details modifications,policyholder loans,cancellation procedures,
others

6,484

25.1

Insurance claims andbenefits related

Dissatisfied with payment
procedures for insurance
claims, benefits, maturity
proceeds, others

4,219

16.4

Others

Dissatisfied with afterservice, etiquette andtelephone response, others

6,825

26.5

25,775

100.0

Total

164

Nissin Fire
(List of Points of Dissatisfaction Only)

FY2015FY2016

1. Contracting and soliciting activities(1) Product details (coverage, others)

1513(2) Contracting procedures (incomplete, delays, others)

280

205

(3) Soliciting activities (not thoroughly confirming with customers their needs and purposes,
others)11299(4) Insufficient or erroneous explanation about policy details, conditions and others

464

384

(5) Enrollment (conditions, restrictions, others)

1321(6) Error in insurance premium calculation

26

40(7) Staff interaction with customers

105

64

(8) Contents of forms and other documents (application forms, invoices, leaflets, others)

3331(9) Other

106

74

Subtotal

1,154

931

(1) Insurance policies not reaching customers or errors in policies

9860(2) Availability of payment in installments or account transfer

8886(3) Procedures for changing policies

334

266

(4) Procedures for canceling policies

244

235

(5) Processing of maturity repayment (processing delay, amount repaid, others)

75(6) Staff interaction with customers

2225(7) Other

137

112

Subtotal

930

789(1) Amount of insurance claims paid

298

215

(2) Delay in response and method of response

804

629

(3) Advisability of payment

4230(4) Staff interaction with customers

520

349

(5) Other5

2

Subtotal

1,669

1,225

35

25

3,788

2,970

2. Management and protection of contracts, collection of premiums

3. Insurance claims

4. Other (including complaints on the handling of personal information)

Total

165

Tokio Marine & Nichido: Level of Satisfaction (Fiscal 2016 Auto
Insurance)

Overall Level of Satisfaction regarding
Products and Services

Overall Level of Satisfaction regarding
Contract Procedures

Level of Satisfaction regarding Overall
Claims Services

166

Tokio Marine & Nichido Life: Level of Customer Satisfaction (Fiscal
2016)
To what extent are you satisfied by the enrollment of life insurance of Tokio
Marine & Nichido Life?

Nissin Fire: Level of Satisfaction (Fiscal 2016)
Overall Level of Satisfaction regarding Accident Response Services
Auto Insurance

Fire and Accident Insurance

167

Philadelphia Insurance Companies (PHLY): Level of Customer
Satisfaction (Fiscal 2016)

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Number of customer comments received and customer survey results (in Japanese)
Tokio Marine & Nichido Life: Status of customer feedback (in Japanese)
Nisshin Fire: Response to customer complaints (in Japanese)
Philadelphia Insurance Companies (PHLY): Customer Experience Results (2.39MB)

168

Main Examples of Items That Have Been Developed andImproved Based on Customer Feedback (Fiscal 2016)
Tokio Marine & Nichido
Customer Feedback
The coverage of One Day Auto Insurance ends at 12 a.m. For a midnight drive, I need to buy the policy for two days. This feels unfair,and I would like you to change it so that a premium for one day covers 24 hours starting from the time of contract.

Response
We revamped the product and now offer coverage for 24 hours from the time at which insurance liability starts. The new scheme applies
to the policy used on and after April 1, 2017.

Tokio Marine & Nichido Life
Customer Feedback
I made an inquiry about how to pay my premium and was instructed to pay it through a bank transfer. I was not able to visit a bankduring its business hours and had trouble finding a way to make a bank transfer. I would like you to provide an option to pay premiums
at convenience stores or other locations that are open 24 hours a day.

Response
In May 2016, we started providing an option to pay most of the premiums at convenience stores and through the Pay-easy service,
allowing customers to pay premiums anytime in a day and any day in a year.

Nisshin Fire
Customer Feedback
Your auto insurance leaflet is hard to read as it entirely uses light colors and small fonts.

Response
We adopted the concept of universal design and revised our leaflet’s overall design to make it friendly to everyone. (This design
received an “Easy-to-Understand” prize in the UCDA Award 2016 hosted by the Universal Communication Design Association.)

Status of customer feedback: Respective Group company websites
Tokio Marine & Nichido: Improvement examples based on customer feedback (in Japanese)
Tokio Marine & Nichido Life: Major and specific development and improvement examples based on customer feedback (inJapanese)
Nisshin Fire: Examples of improvements that have been carried out based on customer feedback (in Japanese)169

Quality Improvement Initiatives
Tokio Marine Group continuously promotes the enhancement of quality from a customer standpoint in accordance with the Group’s
Corporate Philosophy: “Through the provision of the highest quality products and services, Tokio Marine Group aims to deliver safety
and security to all its customers.”

Tokio Marine Group’s Approach to Quality Improvement
Tokio Marine Group has earned high regard from its customers by providing products and services that are ahead of the times inaccordance with the Group’s Corporate Philosophy: “Through the provision of the highest quality products and services, Tokio Marine
Group aims to deliver safety and security to all its customers.” In the medium to long term, changes in living and business environments
resulting from frequent natural disasters, demographic shifts and technological innovation in the world will generate many newopportunities and risks. In response to the diversifying needs of both individual and corporate customers in connection with such newopportunities and risks, Tokio Marine Group will combine the capabilities of all Group companies and will do its best to provide new
products and services that anticipate the changing times and extend beyond the framework of conventional insurance products andservices in areas such as the financial, medical and consulting fields.

Anshin (“Reassuring”) Quality
Tokio Marine & Nichido defines Anshin Quality in order to ensure things naturally expected of us by customers are achieved or
executed by anyone at the company, at anytime and anywhere.

Based on this Anshin Quality approach, the company has formulated its Anshin Quality Standards as essential quality standards foreach series of business processes, including solicitation, claims payment, contract management and product development. Tokio
Marine & Nichido is strongly committed to ensuring Anshin Quality and to never providing to customers products or services that do notsatisfy these standards.

Examples of Initiatives with Next-Generation ModelIn April 2012, Tokio Marine & Nichido rolled out an initiative called the Next-Generation Model, which utilizes tablet devices to enhance
comfort and convenience for customers. For Super Insurance, auto insurance, fire insurance, accident insurance and life
insurance―our main products for individual customers―we introduced the paperless Raku Raku Tetsuzuki (Quick and Easy Online
Procedures), which allows customers to request a premium estimate, view product descriptions and apply for insurance on their tablet
and other devices. These procedures enable us to provide easy-to-understand product descriptions with videos and electronic
pamphlets. We have also introduced “Your Enrollment at a Glance,” which enables customers to visually check their family’s insurance
enrollment status on their tablet and other devices.

This Next-Generation Model initiative received a 2014 Ministry of Economy, Trade and Industry (METI) Minister’s Award in recognitionof its contribution to informatization of the economic society. It also won the top IT Overall Award at the 31st Information Technology
Award 2013 sponsored by the Japan Institute of Information Technology. In the future as well, Tokio Marine & Nichido will strive tofurther enhance comfort and convenience for customers through the Next-Generation Model initiative.

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Screen image of Raku Raku Tetsuzuki contract procedures

Providing Information That Enables Customers to Make Claims
without Any Omissions

To ensure that customers request insurance claims payments and insurance benefits
without any omissions, Tokio Marine & Nichido Life provides information to customers
regarding insurance claims payments and insurance benefits when they enter into an
insurance contract during the contract validity period and when requesting insurance
claims payments and insurance benefits. Additionally, through such means as our
website and TV commercials, we ask customers to contact Tokio Marine & Nichido
Life if they have any uncertainties about receiving insurance claims payments andinsurance benefits.

Guidebook on receiving insurance
claims payments and insurance benefits

Raising the Quality of Call Centers

Tokio Marine Group’s call center departments implement avariety of initiatives for the purpose of raising the quality ofcustomer responses throughout the Group’s call centers. In
addition to mutually refining customer response skills byholding a “telephone
response contest,” we strive to maintain and upgrade thequality of customer responses based on the Contact Center
Standard for Tokio marine* (CCST).

Looking ahead, we will work to provide safety and security
by striving to make caring responses from the customer’s
perspective and enhancing the quality of our customer
responses at all Group call centers.

* An operational standard formulated by Tokio Marine Group specifically for call centers

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Providing Anshin Quality of Claims Services to Customers
Tokio Marine & Nichido believes that our value as an insurance company is tested when an accident occurs. To prepare ourselves forsuch an emergency, we define Anshin Quality as specific quality standards that are indispensable for the products and services
provided to customers and, together with agents, have been making full, concerted efforts toward the realization of Anshin Quality. Alsoin terms of claims services, we seek feedback broadly from customers and constantly endeavor to improve quality based on such
feedback while repeating the cycle of implementation, verification and improvement.

As one example, we have implemented the following operational improvements based on the evaluation results and opinions we gather
through a customer survey, which is conducted after insurance claims are paid to policyholders of our auto insurance, who have been
involved in an accident.

Information regarding details of coverage and a list of available coverages (insurance claims) are sent to customers upon receipt of
the notification of an accident, and personnel in charge provide information on the amount of claims payable in an easy-tounderstand manner.
When insurance claims are paid, personnel in charge will explain in an easy-to-understand manner while also sending a statement ofclaims payable that not only verifies the amount but also provides a detailed breakdown.
When insurance claims cannot be paid, we inform customers of the reason both verbally and in written form in an easy-tounderstand manner. Additionally, inquiries and claims from customers are accepted via an exclusive toll-free telephone line.
Assistance from external specialists such as lawyers is also available via the Re-examination Request System*.

* Re-examination Request System (Tokio Marine & Nichido)
A system for customers (including policyholders and insured persons) to request re-examination when they disagree with the decision
not to pay insurance claims made by claims service bases in accordance with policy details. When requested by a customer, theClaims Service Re-examination Committee, which is a closed-door committee comprised of external specialists (doctors and lawyers),
re-examines the decision made by the claims service base responsible for the case using re-examination request documents andmaterials submitted by relevant parties. The results are subsequently reported in written form to the customer who requested the reexamination. However, this system does not apply to cases that are outside the activity scope of the committee, which is to make adecision from a legal or medical viewpoint. For details, please contact the responsible claims service base.

Tokio Marine & Nichido: Re-examination Request System (in Japanese)
Tokio Marine & Nichido: Re-examination results by the Claims Service Re-Examination Committee (in Japanese)

To provide high quality claims services in case of an emergency to deliver safety and security to customers by leveraging our high levelof expertise, we are making various related efforts on top of nurturing the enhancement of the resolution capabilities of employees. In
the following sections, we divide the process of claims services into five steps (receiving loss reports, initial response, loss adjustment,
reporting progress and payment of insurance claims) and describe our efforts in each.

Receiving Loss Reports
Receiving a loss report from a customer is our first customer contact point in claims services. We work to eliminate anxieties held by acustomer who just had an accident by asking whether or not he/she was injured and what exactly happened and simultaneously giving
considerate and appropriate advice.

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Initial Response
After receiving a loss report, we confirm how the customer wishes to proceed with the accident response and provide a detailed
description of the process from the beginning to the final resolution. It is only after we consult with the customer that we will contact theparties and others concerned. We try to relieve the customer’s anxiety by reporting back to him/her the results of contacting theseparties.

Loss Adjustment
This step involves checking the status of a car or building damaged by the accident. At the same time, we scrutinize details ofnecessary repairs and estimated repair costs to confirm an adequate loss amount and explain it to the customer in an easy-tounderstand manner.

Reporting Progress
To eliminate the customer’s anxiety and provide a higher sense of security, we make sure to report the progress in a manner and at thetiming matched to the customer’s needs.

Payment of Insurance Claims
We calculate payable insurance claims and explain the details of these claims to the customer in an easy-to-understand manner. We
then work to swiftly go through the payment procedures after confirming with the customer if he/she wants to file a claim. We also utilize
a system to check for other applicable policies and inform the possible payment of other insurance claims, if any, to the customer. For
auto insurance, in particular, we have in place a system that does not allow us to close the case until the payment of all payable
insurance claims is made. By means of this system and various types of training, we ensure to make an appropriate payment of claims
to customers.

Moreover, we constantly strive to improve the quality of our customer response over the telephone through employee training and by
conducting a survey on its telephone responses by an external survey company. Efforts are geared toward ensuring all responsible
personnel always make a considerate and honest response to customers.

Resolution Capabilities of Team Experts
We consider it our mission to provide the high quality claims services when a customer is involved in an accident. In auto insurance,smooth claim settlement requires a team approach in which highly specialized and experienced staff members work as a team toward
the same goal.

At Tokio Marine & Nichido, our experienced claims service staff of approximately 9,000 people team up with our nationwide network ofhighly specialized experts including approximately 1,500 adjusters, 530 lawyers and 100 consulting physicians to provide the resolution
capabilities of Team Experts. This allows us to protect our customers in the event of an accident. In addition to our reliable andextensive network of 244 service bases nationwide, we satisfy 93.0% of our customers who have filed claims under their insurance by
exercising our sophisticated negotiating power backed by our industry dominance with more than around 2.65 million accident
settlements per year.
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Shared Value for Caring for Customers as Our First Priority
Tokio Marine & Nichido believes that putting customers first and foremost translates into the quality of claims services, which areintangible and not readily perceivable. Accordingly, we distribute a booklet entitled Kokorokara (“From Our Hearts”) to all members
engaged in claims services, including new employees who join the company each year. The booklet summarizes the values on which
we place importance, including the shared ideas of all members involved with claims services for customers, working in harmony withcolleagues and in pursuit of expertise. We hope to continuously hand down our purpose, pride and sincerity in claims services from acustomer standpoint as part of our DNA.

Kokorokara booklet cover page and inside text

”Our ceaseless pursuit for expertise is really a quest for better human qualities, and this quest never ends.””Face to face with a person who needs your help, as a fellow human being, what does your heart tell you? Everything starts fromhere. I want to help because a person needs my help. This strength of emotion is our raison d’etre.”

My Relations with CSR: Providing Insurance Claims Services by Caring for Customers

Providing Greater Security to Customers
We are making efforts to eliminate customer anxiety through such means as Tokio Marine & Nichido Medical Service’s free medical
advice service, highly specialized services provided by each Group company and accurate advice offered by affiliated lawyers, doctors
and other experts.

Building a Society Based on Health and Longevity to Ensure Peace of Mind (Medical Assist: Providing 24/7 Telephone Support for
Customers Seeking Advice on Illness or Injury)

Claims Service System in Japan (As of July 2017)
Tokio Marine & Nichido

Nisshin Fire

Number of service bases

244

107

Claims service staff and adjusters

Approx. 10,500*

Approx. 1,000

Lawyers

Approx. 520

Approx. 50

Consultant physicians

Approx. 100

Approx. 12

Tax accountants/Accountants

70—

Number of automobile accident
settlements (Annual)

Approx. 2.65 million

Approx. 0.18 million* As of July 2016

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Working Together with Agents to Improve Quality
To provide safety and security that truly is based on customers’ points of view, Tokio Marine Group endeavors to build partnerships
based on trust and together improve the operational quality through smooth communication with agents.

The Role of Agents in Tokio Marine GroupIn auto, life and other insurance, the role of agents in Tokio Marine Group is to protect customers from risks by providing various kindsof insurance products and services as intermediaries between customers and the insurance company in the Group. Agents are carryingout a broad range of consulting activities such as introducing optimal insurance tailored to the needs of each customer and quickly
providing support to deliver security to customers in the event of disasters or accidents.

For agents to be indispensable persons truly relied upon by customers, each Tokio Marine Group company has been proceeding withinitiatives directed toward its agents such as various kinds of training, establishment of administrative procedures and IT systems andbusiness administration management support.

Working Together with Agents on Initiatives to Improve theQuality of Operations
Tokio Marine & Nichido defines Anshin (“Reassuring”) Quality Standards as specific quality standards that are indispensable for the
products and services provided to customers and works together with agents to improve quality. In addition, with regard to an agent
commission system, we conduct assessments in terms of quality, growth (scale, revenue increase rate, claims ratio) and partnership(including consulting capability, quality of agent business administration and claims service response capability). By doing so, we haveestablished a system that supports agents that delivers sustainable growth by providing safety and security to customers and by always
remaining their first choice. Going forward, we will promote reforms toward a new business model utilizing tablet devices andsmartphones to realize an even more comfortable experience for customers. We, as a group of insurance companies, will work hand-inhand with our agents to deliver quality to all customers and gain higher recognition from customers.

Nisshin Fire has also established its Customer Trust Standards for agent operations concerning contract procedures, productpresentations and response to customers involved in accidents or other incidents, as well as proceeding with initiatives accordingly toensure that all its agents across Japan provide customers with the same, high level of services. Additionally, Nisshin Fire drasticallyrevamped its agent commission system, which previously determined agents’ commissions by considering the level of contribution andother relevant factors in addition to the size of premiums written. Under the new system, the company conducts an evaluation of thelevel of achievement of operations as an agent in terms of providing services and support for customers to decide agents’ commissions.
In this respect, the company has shifted its focus from scale to function and from quantity to quality, thereby adopting an agent
commission system more based on the customer’s perspective and aimed at raising the quality of insurance sales.

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Sharing Information with Agents

Tokio Marine & Nichido is developing the agent’s ICT system TNet* in order to readily
provide functions that are related to insurance administrative procedures as well as
product information and sales tools that are necessary for agents as they respond to
customers. In April 2012, TNet, which previously could only be accessed from thepersonal computers of agent offices, was given multi-device compatibility. As a result, it
is now accessible from tablet and other devices, allowing agents to conduct business
anywhere, at any time. Additionally, as a means of enhancing the quality of customer
response, we mutually share the records of responses between customers and agentsand between customers and customer centers. We will continuously endeavor toenhance communication between agents and Tokio Marine & Nichido through ongoing
efforts to refine TNet with the ultimate goal of providing services that will bring greater

TNet top screen

customer satisfaction.

* TNet is an online agent system provided by Tokio Marine & Nichido with the intent of supporting agents in enhancing the quality of
insurance business operations and increasing operational efficiency.

Business Administration Support for Agents

With a view to increasing the quality of insurance solicitation and ensuring to provide value
to customers, which are also required under the Insurance Business Act revised on May
29, 2016, Tokio Marine & Nichido proactively assists its agents in building systems
necessary to protect customers as an organization as a whole. In fiscal 2016, we provided
the Value Delivery Process Management(Value PRO) Manual, a business administration support tool, to operators of agents. Thismanual specifies standard business processes to deliver to customers the value unique tofull-time agents at every customer contact point, not only at policy renewal. This includes
providing a wide variety of information on life and non-life insurance products and services
and ensuring reliable claims services in times of need. The manual also describes keys tosuccessful organizational management for instilling these standard processes. Tokio
Marine & Nichido will continue to do everything in its power to support the businessadministration of its agents in order to provide an even higher level higher of value tocustomers.

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Education and Training Systems for Agents
In order to meet customer expectations and earn their trust so that customers are able to consult us about insurance with peace ofmind, we support the development of professional human resources through a qualifications system and training programs.

Original Learning Program
In order to foster salespersons capable of providing meticulous and excellent services to customers, Tokio Marine & Nichido offers alearning program that covers a broad range of operational knowledge on product details, claim services, compliance and otherbusiness-related topics. A course on basic products knowledge, in particular, is provided as a mandatory course, which salespersons
must take before they engage in product sales. Salespersons can take each course through various means, including our online agent
system (TNet).

Initiatives for Improving Qualities and Abilities Required of Non-Life
Insurance Salespersons

Operated by Tokio Marine & Nichido
Original Learning Program
Offering a broad range of courses:
Anshin Quality, compliance
Products knowledge
Claims services
Operation of the agent online system (TNet)
Operation of tablet devices under the Next-Generation Model
Agent back office operations

Available through the agent online system (TNet)

Tokio Marine & Nichido Life Training College
Tokio Marine & Nichido Life provides the Tokio Marine & Nichido Life Training College
training program for life insurance agents to develop professional insurance
salespersons. In this program, for roughly six months agency salespersons and thecompany’s responsible employees take part together in group training and Web-based
training, in which the most advanced training program has been adopted, while also
carrying out practical activities on the front lines of business. With regard to thesepractical activities, the company provides the latest programs for supporting the sales
activities of participants, such as the adoption of Antore Hiroba, a website whereparticipants can exchange information with each other. Also, the company gives

Antore Hiroba website

salespersons opportunities to continue helping each other to improve their skills after thecompletion of their training, including follow-up training at branch offices.
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Agent Trainee System

In April 2016, Tokio Marine & Nichido created an early-stage human resources
development system for employees newly hired by agents by significantly revamping theexisting trainee system for the development of exclusive professional agents for the firsttime in 50 years. Under the new system, agents’ new employees are temporarilytransferred as trainees to Tokio Marine & Nichido for a maximum of two years to gain
solicitation skills. The goal is to enable them to assume the role of a professionalsalesperson highly specialized in his or her area of expertise at corporate agents. The
program can also be utilized as a broader supportive measure to help agents grow, as it
has expanded its scope to include part-time agents in the auto, real estate and financial fields. In April 2017, the company further
upgraded this growth supportive measure by adding a system to pay an additional commission to the agency if its salesperson
temporarily transferred to the company achieved a certain level of sales and a training program to educate new graduate hires on
business etiquette. As of March 31, 2017, 777 persons are joining the new system, while 275 persons are participating in the original
exclusive professional agent development system.

Nisshin Fire also operates the Risk Advisor Employee System, a similar trainee system to develop exclusive professional agents. The
system is designed to acquire various knowledge and practical work experience that are necessary for selling insurance while being
engaged in soliciting contracts and related work for a certain period.

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Core Theme 2: Protecting the Earth

Global environmental issues are both old and new issues and thus continuous global environmental and biodiversity protection
initiatives are paramount. In addition, our social life is being threatened by the frequent occurrence of natural disasters such as
typhoons, droughts and torrential rains around the world due to climate change.

The global issues of “climate change and natural disasters” and “depletion of biodiversity” pose serious risks for the children not only of
today but also of the future and at the same time have a significant impact on the business of Tokio Marine Group.

Having set “Protecting the Earth” as a core CSR theme, Tokio Marine Group is taking steps to reduce environmental footprint inbusiness activities in which all employees participate, reduce environmental footprint in the supply chain and tackle initiatives related toenvironmental management aimed at becoming carbon neutral based on efforts to deploy our environmental management system.
Moreover, we continuously work to provide products and services that are designed to mitigate or adapt to climate change and protect
biodiversity, and to implement environmental protection activities as well as regional and social contribution activities that include
environmental awareness raising and education. Through these initiatives, we actively contribute to preservation of the global
environment, protection of biodiversity and the creation of environmental value.

Promoting Environmental Management
Tokio Marine Group implements environmental management. We have rolled out the ISO 14001 environmental management system at
Tokio Marine & Nichido headquarters and our proprietary Green Assist environmental management system at other sites, and are
striving to reduce environmental impact through full employee participation that includes increasing efficiency in energy usage andexecuting the 3Rs (Reduce, Reuse, Recycle). By realizing carbon neutral status (net zero emissions) through CO2 absorption, fixation
and reduction based on mangrove planting and Green Power Certificate purchasing, we are contributing to the creation of a recyclingoriented society focused on energy and resource conservation.
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Preserving Biodiversity through Products and Services
The Green Gift Project, which involves mangrove planting and environmental protection activities worldwide, is supported by NGOs andNPOs, as well as central and local governments, agents and employee volunteers, and contributes to not only the alleviation of andadaptation to climate change and protection of biodiversity but also the reduction in disaster damage and stability in the lives of people
in or near forested areas.

Preventing Global Warming by Promoting the Development of Clean Energy
In order to prevent damage due to climate change from spreading, Tokio Marine Group is examining the possibility of installing andoperating renewable energy facilities in Group companies while also providing products and services such as non-life insurance forbusinesses related to carbon credits, liability insurance for environmental pollution and environmental consulting.

Building Communities for People to Live with Peace of Mind throughEnvironmental Protection Activities
Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing local and social contribution activities around the worldthat help protect the environment and biodiversity. These activities emphasize voluntary engagement by employees and tie-ups withNPOs and other groups.

Tokio Marine Group will implement a variety of initiatives to protect the environment as a global insurance group with responsibility forthe future of the earth.

Value Creation

Contributing to a Sustainable Global Environment

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Examples of CSR approach (Protecting the Earth)

Promoting Environmental Management
Preserving Biodiversity through Products and Services
Preventing Global Warming by Promoting the Development of Clean Energy
Building Communities for People to Live with Peace of Mind through Environmental Protection Activities

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Promoting Environmental Management
Tokio Marine Group consumes a considerable amount of paper and energy in its business activities. In order to reduce thisenvironmental impact as much as possible, we constantly promote initiatives that contribute to the creation of a sustainable future.

Relation between written content and SDGs

Relevant goal

11.Sustainable cities andcommunities

Relevant target

Description of related content

11.6 Reduce the adverse percapita environmental impact of
cities, including by paying special
attention to air quality andmunicipal and other waste
management

Initiatives to conserve energy andpreserve the environment

Section composition- What Our Environmental
Management Aims for ~ Corporate
Philosophy and Policy ~- Stance on Promoting
Environmental Management- Environmental Challenges andInitiatives

Preservation of Biodiversity
Tokio Marine Group has positioned preservation of
biodiversity as a challenge that needs to be tackled
and we are striving to find a solution through generalbusiness activities.

Tokio Marine Group has set “Protecting the Earth” asa core CSR theme in our Mid-Term Business Plan “To
Be a Good Company 2017” based on our Corporate
Philosophy and the Tokio Marine Group CSR Charter.
We are establishing our stance on promoting
environmental management and promoting various
initiatives to combat environmental challenges,
beginning with protection of biodiversity through ourgeneral business activities.

Concept for Reducing
Environmental Footprint

Energy Conservation and Resource
Conservation Initiatives

Tokio Marine Group has positioned initiatives to

Tokio Marine Group is striving to enhance

reduce environmental footprint as a key challenge andenvironmental awareness among employees, boost

we are working to reduce this burden throughout thethe environmental performance of the buildings weGroup in Japan and overseas and become carbon

own, reduce paper consumption, promote eco-safe

neutral.

driving and the use of recycled automobile parts, andencourage the introduction of Eco Action 21, anenvironmental management system for small- andmedium-size companies, through our Group
companies.

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What Our Environmental Management Aims for ~ Corporate
Philosophy and Policy ~For Tokio Marine Group, promoting environmental management is crucial in implementing its Corporate Philosophy. We believe thatworking proactively to contribute to the resolution of environmental challenges and create environmental value leads to greater
sustainable corporate value for the Group.

Tokio Marine Group states in its Corporate Philosophy, “Acting as a good corporate citizen through fair and responsible management,
Tokio Marine Group will broadly contribute to the development of society,” and in the Tokio Marine Group CSR Charter concerning
protection of the global environment, “Acknowledging that the protection of the global environment is an important responsibility for all
corporate entities, we respect the harmonization with and the improvement of the global environment in all of our activities.”

In our Mid-Term Business Plan “To Be a Good Company 2017,” “Protecting the Earth” has been set as a core CSR theme, and we areworking to create environmental value in various ways through general Group business activities.

Environmental Philosophy/Environmental Policy of Tokio Marine &NichidoEnvironmental Philosophy
Adopting the conservation of the global environment as one of its key management policies, Tokio Marine & Nichido recognizes that it is
an important responsibility of all humans and companies in the present world to protect the environment. Together with stakeholders,Tokio Marine & Nichido is committed to realizing a society where sustainable development is maintained through the efforts of all
employees throughout the entire range of our business activities in order to improve and coexist in harmony with the environment.

Environmental Policy
Tokio Marine & Nichido has established the following policies and will make every effort to realize them in all areas of its activities.
1. Protection of the Global Environment and Preservation of Biological Diversity through the Insurance Business
Tokio Marine & Nichido strives to contribute to protection of the global environment and preservation of biological diversity throughbusiness operations such as insurance products, claim services, financial services, etc.
2. Reduction of Environmental Footprint
Tokio Marine & Nichido strives to reduce environmental footprint by recognizing environmental footprint through consumption of
resources and energies and emission of wastes and promoting resource saving, energy saving, low-carbonization, resource
recycling, harmonization with nature and green purchasing from a viewpoint of overall value chain.
3. Compliance with Environmental Laws and Regulations
Tokio Marine & Nichido complies with laws and rules of environmental protection and various agreements on environmental
protection that the company agreed.
4. Continuous Improvement of the Environment and Prevention of Pollution
Tokio Marine & Nichido strives to prevent environmental pollution by setting goals and targets, checking and revising its activities,
and continually improving the environment,
5. Promotion of Environmental Awareness-Raising and Philanthropic Activities
Tokio Marine & Nichido strives to promote environmental protection not only by promoting dissemination of environmental
information, provision of environmental consulting services and environmental awareness raising and educational activities, butalso by promoting local community and social contribution activities as a good corporate citizen.
The above policy will be made well known to and understood by all employees and released to the public. (Revised on July 1, 2015)

Stance on Promoting Environmental Management
Tokio Marine Group has established a dedicated department (Strategy and Synergy Department, CSR Division) at Tokio Marine
Holdings to oversee and promote environmental management for the Group. This department identifies challenges related toenvironmental management and formulates and implements the Group’s environmental management strategy. In addition, we haveassigned key persons to roles promoting CSR in each department in charge of CSR at Group companies in Japan and overseas. CSR
key persons are committed to reducing the environmental burden associated with our business activities alongside the management
team in each Group company. The CSR Division, Strategy and Synergy Department supports efforts to promote environmental

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management at Group companies through dialogue and cooperation with the CSR key persons. At core Group companies such as
Tokio Marine & Nichido, we have set up a dedicated department to oversee and promote environmental management (e.g., CSR
Division, Corporate Planning Department at Tokio Marine & Nichido). A CSR key person, assigned to each department and branch
office to promote CSR, encourages the full participation of employees in environmental management.

Tokio Marine Group performs plan-do-check-act (PDCA) management through our proprietary Green Assist environmental
management system, which draws on ISO 14001, and engages in energy conservation and resource conservation activities. The head
office of Tokio Marine & Nichido adopted an environmental management system based on the ISO 14001 environmental management
system in fiscal 1999* and is working continuously to achieve environment-related targets. At Group companies in Japan and overseas,
we are introducing our unique environmental management system through collaboration between Tokio Marine Holdings and Tokio
Marine & Nichido and every year targets are set, including environmental issues. Active efforts are being made to achieve these targets.
* There were no major issues noted in internal auditing or external examination under ISO 14001 and no violations of environmental
laws or other regulations among Group companies.

Environmental Issues and Initiatives
Tokio Marine Group aims to contribute to the resolution of environmental issues that include alleviation of and adaptation to climatechange, preservation of biodiversity and creation of a resource-recycling society and connect this with greater corporate value. With thisin mind, we are implementing a variety of initiatives in collaboration with various stakeholders.

In order to contribute to the alleviation of climate change, we are working to reduce environmental burden through full employee
participation. In addition, we have achieved carbon neutral status for the fifth time in four consecutive years from fiscal 2013 to fiscal
2016 by planting mangrove trees that provide the benefit of CO2 absorption and fixation, and through the purchase of green power.

In order to contribute to alleviation of and adaptation to climate change, preservation of biodiversity and creation of a resource-recycling
society, we are striving to enhance employees’ environmental awareness, conserve energy and boost environmental performance in thebuildings we own and reduce paper consumption, among other efforts. Further, we encourage eco-safe driving throughout the value
chain, utilize recycled parts and support the acquisition of Eco Action 21 certification.

Preservation of Biodiversity
Tokio Marine Group has positioned preservation of biodiversity as a challenge that it has a responsibility to help resolve and is working
to do just that through general business activities.

Tokio Marine Group’s Vision for Biodiversity
Preserving biodiversity translates into a variety of benefits, namely, lower emissions of greenhouse gases, mitigation of disaster risks
from tsunamis and revitalization of regional economies, and contributes to the creation of a sustainable future. Tokio Marine Group
recognizes the importance of achieving the goals of the Convention on Biological Diversity, the Convention on Wetlands of International
Importance especially as Waterfowl Habitat (Ramsar Convention) and the Convention on International Trade in Endangered Species ofWild Fauna and Flora (Washington Convention). In addition, based on the vision outlined below, Tokio Marine Group contributes to thepreservation of biodiversity through reduction of paper usage as well as mangrove planting overseas and environmental enlightenment
programs in Japan. This vision draws on Guidelines for Private Sector Engagement in Biodiversity issued by the Ministry of theEnvironment, Millennium Ecosystem Assessment and The Economics of Ecosystems and Biodiversity (TEEB) as members of theUnited Nations Environment Programme Finance Initiative (UNEP FI) and the Promotion Partners program under The Declaration of
Biodiversity by Nippon Keidanren.

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Tokio Marine Group’s Vision for Biodiversity
Tokio Marine Group recognizes the preservation of biodiversity as one of its most important environmental issues and, as a good
corporate citizen, conducts initiatives for the preservation and sustainable use of biodiversity under the following two themes.
1. We endeavor to understand our relationship with biodiversity (benefits and impact) in our business activities, to reduce our impact
on biodiversity and to preserve biodiversity.
2. We engage in educational activities on the preservation of biodiversity for the general public and work with our stakeholders tocontribute to the development of a sustainable society.

Tokio Marine & Nichido’s Stance on Biodiversity
Tokio Marine & Nichido states in its environmental policy that it will strive to contribute to protection of the environment and preservationof biodiversity in its business activities, including insurance products, non-life insurance services and financial services. Efforts arebeing made to preserve biodiversity by making this a priority in business activities.

Global Environmental Protection through Products and Services
Local Community and Social Contribution Activities Leading to Global Environmental Protection

Participation in the Promotion Partners Program under The
Declaration of Biodiversity by Nippon Keidanren
Tokio Marine & Nichido supports The Declaration of Biodiversity by Nippon Keidanren and in January 2010 joined the Promotion
Partners program under the declaration. Our business activities comply with the declaration and its behavioral guidelines.
The Declaration of Biodiversity by Nippon Keidanren (in Japanese)

Concept for Reducing Environmental Footprint
The environmental footprint caused by business activities of Tokio Marine Group is relatively small compared with companies in the
manufacturing industry; however, the size of the Group makes it a large consumer of paper and energy. In order to reduce theenvironmental footprint from our business activities wherever possible, we have positioned initiatives for reducing the environmental
footprint as a key issue for the company. The entire Tokio Marine Group, in Japan and overseas, is making efforts to become carbon
neutral* under the following strategic concepts.

1. Reduce: Use energy-efficient buildings and facilities and cut back on energy usage.
2. Switch: Switch to natural energy.
3. Offset: Absorb and fix CO2 by mangrove planting and retirement of emissions credits.

* Carbon neutral means that CO2 emitted in the course of a company's business activities is equivalent to the volume of CO2 absorbed
and reduced by way of mangrove planting, use of natural energy and the retirement of emissions credits by such a company.

185

Environmental Footprint Data
Tokio Marine Holdings and major subsidiaries
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2017: -1% compared with previous year

CO2 emissions (Tokio Marine Holdings and major subsidiaries)
Fiscal 2016 CO2 emissions by Tokio Marine Group and its major subsidiaries (Scope 1 (direct emissions) + Scope 2 (indirect emissions)+ Scope 3 (other indirect emissions) business travel only) were 119,420 tons (Japan: 85,665 tons, overseas: 33,755 tons) versus astart-of-year target of 121,057 tons (a 1% reduction year on year), or -2.3% (Japan: -4.7%, overseas: +14.6%) of emissions in theprevious fiscal year.
As a result of efforts to steadily reduce CO2 emissions at Group companies in Japan, we succeeded in cutting these emissions beyond
targets at the Group level despite an increase in emissions at overseas Group companies due primarily to the acquisition of U.S.-based
HCC Insurance Holdings, Inc. In addition, we have been expanding the coverage of the calculations for Scope 3 since fiscal 2015 inorder to meet expectations from society in terms of initiatives to create environmental value by companies.
CSR Performance Data (CO2 emissions originating from energy sources and CO2 absorption and fixation (Tokio Marine Holdings
and major subsidiaries)

Tokio Marine & Nichido
Medium-term target (fiscal 2020): -40% (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% (compared with fiscal 2006 level)
Reduction target in fiscal 2017: -1% compared with previous year
Tokio Marine & Nichido, a core operating company of Tokio Marine Group, is striving to realize its medium-term target (fiscal 2020) by:(1) reducing energy in its main building and Shinkan building in Marunouchi, Tokyo, and Tama building; (2) monitoring the increase anddecrease in energy on a total site basis in line with site reconstruction and transfer plans; (3) implementing energy conservation
campaigns in all branches; and (4) increasing energy conservation performance in company-owned cars.
In addition, Tokio Marine & Nichido will continue to make efforts to conserve energy in buildings, equipment and company-owned carsfrom 2021 toward the realization of its long-term target (fiscal 2050).

CO2 emissions (fiscal 2016 results)
Fiscal 2016 CO2 emissions by Tokio Marine & Nichido (Scope 1 (direct emissions) + Scope 2 (indirect emissions) + Scope 3 (otherindirect emissions) business travel only) were 69,925 tons versus a start-of-year target of 56,971 tons (a 1% reduction year on year), or-5.2% of emissions compared with the previous fiscal year. The main causes of this decrease were a reduction in power consumption
owing to energy-saving initiatives and an improvement in the CO2 emissions coefficient of Japanese power utilities.
Moreover, in order to meet the expectations of society regarding corporate efforts to create environmental value, we expanded thecoverage of the calculations for Scope 3 in fiscal 2015.

CSR Performance Data (CO2 emissions originating from energy sources (Tokio Marine & Nichido))

186

Initiatives toward Achieving Carbon Neutral Status

Mangrove forests have an effect on the prevention and mitigation of global warming by absorbing and fixing a significant volume of CO2.
Under the concept of “Insurance for the Future of the Earth,” Tokio Marine Group has engaged in the Mangrove Planting Project since1999. As of March 31, 2017, 10,103 hectares of mangrove forest have been planted through this project in nine countries, primarily in
Asia.
Each Group company strives to reduce the environmental footprint through energy conservation and resource conservation. At thesame time, Tokio Marine Group aims to achieve carbon neutral status on a global basis, offsetting the CO2 emissions generated by its
business activities with CO2 fixation and reduction through means such as mangrove planting* and natural energy (green power).
Fiscal 2016 CO2 emissions by Tokio Marine Holdings and its major subsidiaries were 119,420 tons, which was -2.3% of emissions in
the previous fiscal year. The effect of CO2 fixation and reduction due to mangrove planting, etc., was 163,459 tons and carbon neutral
status was achieved for the fourth year in succession for the Group overall (Japan and overseas).

187

* Tokio Marine Holdings requested the Central Research Institute of Electric Power Industry (CRIEPI) to evaluate and calculate theamount of CO2 absorption and fixation through mangrove trees and received the evaluation report. Further, a third-party organization(Ernst & Young ShinNihon LLC) has been contracted to provide verification of the results of the calculations in terms of confirming
consistency in part of the calculation process. As a result, Tokio Marine Group has deemed that the effects of CO2 absorption andfixation through mangrove planting have been calculated properly.
* The coverage of calculations for Scope 3 (other indirect emissions) was expanded in fiscal 2015.

Purchase of Tradable Green Power Certificates
Tokio Marine Group is promoting the use of natural energy in Japan and overseas.
Tokio Marine & Nichido has been purchasing Tradable Green Power Certificates in the amount of approximately 1 million kWh annuallycontinuously since 2002 through wind power and biomass power generation. In addition, the Tradable Green Power Certificatespurchased by the company are being allotted to the reduction of emissions at target sites based on the system regarding emissions
trading and the obligation to reduce total emissions of greenhouse gases pursuant to the Ordinance on Environmental Preservation to
Secure the Health and Safety of Citizens of the Tokyo Metropolitan Area (Environmental Preservation Ordinance).
U.S.-based Philadelphia Insurance Companies has purchased green power to account for 100% of its electricity use over the year in its
business activities and has achieved net zero emissions* since fiscal 2013.

* Net zero emissions are achieved when the net of CO2 emissions and energy consumed equals zero.

Energy Conservation and Resource Conservation Initiatives

Raising Employees’ Energy Conservation AwarenessResponding to the calls for energy conservation (in particular, the restraint of electricity consumption during peak periods) following theGreat East Japan Earthquake of March 2011, Group companies in Japan are implementing Summer & Winter Electricity-Saving
Measures as an initiative to firmly establish electricity and energy conservation. Specifically, the companies are making continuous
efforts to (1) conserve energy in offices (reducing unneeded light fixtures, placing restrictions on use of items (OA equipment, copiers,etc.) around power outlets and thoroughly managing air conditioning (such as setting temperatures in offices to 28°C in summer and
19°C in winter); and (2) review employees' work styles (such as encouraging early morning working hours and promoting casual dress).
Further, we are making efforts to curb CO2 emissions from energy usage, such as by expanding our use of TV/Web conferencing
systems and restricting air travel for business (which also reduces costs).

In addition, Tokio Marine & Nichido endorses COOL CHOICE, a national campaign that encourages all “smart choices” that contributeto countermeasures for global warming, including for Japan’s energy-saving and low-carbon products, services and behavior in order toattain the Japanese government’s target of a 26% reduction in greenhouse gas emissions by 2030 compared with fiscal 2013. We arepromoting activities to realize a low-carbon society.

Effective Use of TV/Web conferencing
By making effective use of TV/Web conferencing, Tokio Marine & Nichido is reducing greenhouse gases resulting from employee
business travel and is striving to raise business processing efficiency. Tokio Marine & Nichido has presently introduced and is actively
utilizing more than 300 teleconferencing systems at its business bases and by doing so is limiting the number of employee businesstrips and reducing business travel expenses.
188

Resource Conservation in Buildings and Facilities
Tokio Marine Group’s companies are engaged in initiatives* that consider the environment and disaster prevention in buildings andfacilities, as appropriate for each structure.
Estimated facilities investment value related to energy conservation measures: 857.7 million yen (fiscal 2016, Tokio Marine &Nichido)* Upgrading to high-efficiency lighting fixtures (LED, etc.) and air conditioning; installation of motion sensors in lighting fixtures, etc.

At Tokio Marine & Nichido, the company’s Nagoya Tokio Marine & Nichido Building, which was completed in 2013, gives highconsideration to the environment with features that include double-glazed window glass and LED lighting throughout the entire building.
This building has earned the S-rank, the highest rank under Comprehensive Assessment System for Building Environmental Efficiency(CASBEE) Nagoya, a building environmental performance evaluation system operated by the city of Nagoya.
This building has secured the top-tier Platinum ranking under the DBJ Green Building Certification System operated jointly by theDevelopment Bank of Japan and Japan Real Estate Institute. Furthermore, in January 2015 it was certified as an excellent EcoOriented Business by the City of Nagoya due to voluntary and proactive efforts to be kind to the environment in its business activities. It
also won the 22nd Aichi Machinami Architecture Award in recognition of its contribution to the formation of a pleasant local environment,
and in December 2015 it won Outstanding Performance Award for Eco-Oriented Businesses certified by the City of Nagoya.
In addition, Tokio Marine & Nichido was recognized by Osaka Prefecture for initiatives and achievements in reducing greenhouse gases
in offices and won the Excellence Award in the Osaka Stop Global Warming Awards.
At Group companies overseas, as in Japan, we are taking measures to conserve energy as appropriate for each building or facility. As
an example, Tokio Marine Centre (Singapore) has been actively introducing environmentally conscious measures that include
installment of energy-saving air-conditioning equipment and lighting fixtures, installment of water-saving equipment that reuses
rainwater and placement of greenery.
Tokio Marine Insurance Singapore

Initiatives to Reduce Paper Use
Tokio Marine Group’s volume of paper consumed in fiscal 2016 was 8,470 tons (Japan: 7,760 tons, overseas: 709 tons), which marked
a significant reduction on a year-on-year basis (down 9.1% in Japan and 7.8% overseas). In fiscal 2017, we are taking action under atarget of reducing paper volume in Japan by 1% from the previous fiscal year.
As a measure to curb paper consumption, Group companies are promoting the paperless Raku Raku Tetsuzuki (Quick and Easy Online
Procedures) when applying for insurance on their tablet or other device, the use of paperless conferencing, using green procurement ofstationery and office supplies, shifting forms and pamphlets to Web formats (i.e., promoting paperless use) and firmly establishing theuse of double-sided copying and aggregate printing.

189

Initiatives for Reducing the Environmental Footprint in the Value Chain
Promoting Eco-Safe Driving and the use of recycled auto parts
From the perspective of creating a recycling-based society and reducing the burden on the environment (i.e., curbing CO2 emissions
from the manufacture of parts*), Tokio Marine Group is calling on employees to engage in the Eco-Safe Driving program of The General
Insurance Association of Japan and is actively using recycled auto parts when repairing vehicles used by Group companies.
Furthermore, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance and E. design Insurance are taking action in calling for the use ofrecycled auto parts and proposing the use of these parts to individual and corporate customers that have met with accidents.
Number of instances of use of recycled auto parts (fiscal 2016, Tokio Marine & Nichido): about 26,725 (+0.6% compared with theprevious year)
With the approval of customers, Tokio Marine & Nichido is making efforts to expand the use of recycled parts. The company’s actions
include distributing pamphlets to boost awareness of the Recycled Parts Usage Promotion Campaign among agents and auto repair
shops, as well as creating content for tablet devices to aid these businesses in easily explaining the merits of recycled parts tocustomers.

* Recycled parts are said to have an effect in reducing CO2 emissions compared with new parts (23.1 kg for a bumper, 97.3 kg for adoor, etc. (Source: Survey by The General Insurance Association of Japan))

Certification and registration of Eco-Action 21 (environmental management
system for small- and medium-sized enterprises*1)
Through acquisition of certification and registration of Eco-Action 21*2, all employees in all fields of business activity at Tokio Marine &Nichido Auto Support Center*3 act in a way that is in harmony with the global environment and that considers how to improve theenvironment. Everyone works independently and proactively toward the sustainable development of society.

*1 In 1996, the Ministry of the Environment formulated Eco-Action 21 to provide a wide range of small- and medium-sized enterprises
with easy strategies for becoming aware of their relation to the environment, establishing environmental targets and taking
environmental action on their own. The Ministry has continued to promote the program until the present day.
*2 Eco-Action 21 integrates the environmental management system, environmental performance assessments and environmental
report into one. Taking part in the Eco-Action 21 program paves the way for small- and medium-sized enterprises to undertake
independent and proactive initiatives related to environmental considerations and publish the results of these initiatives together as
an environmental action report.
*3 Business content: Established in 1986: (1) Business consulting for automobile maintenance shops, etc., (2) Technical guidance for
personnel engaged in automobile maintenance at motor distributors, and (3) Research, development and sale of software, ledgers
and equipment aimed at enhancing sophistication of automobile maintenanceSource: Ministry of the Environment website(http://www.env.go.jp/policy/j-hiroba/ea21/guideline2009_en.pdf)(1.0MB)

190

Preserving Biodiversity through Products andServices
The Green Gift Project, which involves mangrove planting and environmental protection activities worldwide, is supported by NGOs andNPOs, as well as central and local governments, agents and employee volunteers, and contributes to not only the alleviation of andadaptation to climate change and protection of biodiversity but also the reduction in disaster damage and stability in the lives of people
in or near forested areas. Additionally, we believe that creating mangrove forests will contribute to the attainment of various SDGs,
including alleviation of climate change, promoting the sustainable use of natural resources and mitigating damage from natural
disasters. In the future as well, Tokio Marine Group will promote the creation of mangrove forests toward the realization of a sustainable
society.

Relation between written content and SDGs

Relevant SDG

Relevant target

Description of related content

6. Clean water andsanitation

6.6 Protect and restore waterrelated ecosystems, including
mountains, forests, wetlands, rivers
aquifers and lakes

Social contribution through tree
planting

12. Responsible
consumption and production

12.5 Substantially reduce waste
generation through prevention,
reduction, recycling and reuse
12.8 Ensure that people
everywhere have the relevant
information and awareness forsustainable development andlifestyles in harmony with nature

Promoting the non-printing of
insurance policies

13. Climate action

13.1 Strengthen resilience andadaptive capacity to climate-related
hazards and natural disasters in all
countries

Social contribution through tree
planting
Economic value of mangrove
planting and impact on local
communities

14. Life below water

14.1 Prevent and significantly
reduce marine pollution of all kinds
14.2 Sustainably manage andprotect marine and coastal
ecosystems to avoid significant
adverse impacts

Social contribution through tree
planting

15. Life on land

15.1 Ensure the conservation,
restoration and sustainable use ofterrestrial and inland freshwater
ecosystems and their services, inparticular forests, wetlands,
mountains and drylands

Ten-Year Restoration Project of
the Coastal Forests of Tohoku
RegionTree-Planting Together with
Customers ~ PHLY 80K Trees ~191

Section composition

Eco-Friendly Products
Tokio Marine & Nichido, Tokio Marine Millea SAST

Social Contribution through Tree
Planting

Insurance and other Group companies are supporting

Tokio Marine & Nichido has been planting mangrove

mangrove planting overseas and environmental

trees mainly in Southeast Asia since 1999 inprotection activities in Japan by donating a portion of

conjunction with multiple NGOs. On top of this,the proceeds saved by reducing paper consumption

employees give plantation tours and classes on

through an initiative enabling customers to view theirbiodiversity to communicate the significance ofpolicies online being implemented together withbiodiversity-related activities to society throughagents. These proceeds are provided to NPOs andmangrove planting.

NGOs.

Eco-Friendly Products
Tokio Marine & Nichido, Tokio Marine Millea SAST Insurance and other Group companies are supporting mangrove planting overseas
and environmental protection activities in Japan by donating a portion of the proceeds saved by reducing paper consumption through an
initiative enabling customers to view their policies online being implemented together with agents. These proceeds are provided toNPOs and NGOs.

Creating Value through the “Green Gift” ProjectThrough eco-friendly products, Tokio Marine & Nichido acts as one with its agents in engaging in global environmental protection
initiatives and welcomes participation by customers as well.

“Green Gift” Project System and Benefits of Reducing Paper
With the support of its customers, in 2009 Tokio Marine & Nichido initiated the Green Gift Project based on the concept of undertaking
eco activities. Under this project, when a customer chooses Web-based insurance contracts (clauses) on its website rather than apaper-based contract in brochure form, the company donates funds corresponding to a portion of the value of the reduction in paper
used to NPOs and other organizations involved in environmental protection activities to support costs overseas of mangrove planting
and educational support programs in developing countries, and in Japan mainly of environmental protection activities for children indifferent areas and a project to rejuvenate the forest on the coast damaged in the Great East Japan Earthquake.

Customers’ selection of the Web policy option leads to the conservation of paper resources. Additionally, it allows the company toreduce the environmental footprint created by the manufacture of paper and its transport to the company, the mailing of policies tocustomers and the disposal of policies when unneeded after maturity. The Green Gift Project also provides a number of other beneficial
effects. These include conserving paper resources and contributing to the prevention of global warming and the preservation of
biodiversity via mangrove planting activities and communicating to children, who will lead future generations, the importance of theearth’s environment through their actual participation in environmental protection activities in Japan. In fiscal 2016, the number ofagreements taking advantage of the Web policy option was approximately 10.8 million, representing a reduction in paper usage ofapproximately 2,950 tons.

192

Disclosing information on the “Green Gift” Project
To help customers better understand the activities of the Green Gift Project, the company established a
Green Gift page on its website that reports on each of the initiatives. With regard to mangrove planting
activities, the page reports on topics such as planting activities in various countries where mangrove planting
is undertaken, updates on the growth of planted saplings and the volume of CO2 absorbed through planting.
The page also provides information on applying for the Green Gift Planet GENKI Program, an environmental
protection activity carried out in each region in Japan mainly for children, the leaders of the future, andreports on these activities.

The company also participates in educational support programs conducted by the international NGO Room to Read in developing
countries such as India, Bangladesh and Vietnam aimed at improving education for children where planting takes place and supports a
program to restore the forest along the coast devastated by the Great East Japan Earthquake conducted by the Organization for
Industrial, Spiritual and Cultural Advancement-International (OISCA).

Through this project, Tokio Marine & Nichido will continue to create social value via initiatives aimed at conservation of paper resources,
prevention of global warming, conservation of biodiversity, reduction of disaster damage and contribution to local economies,
communities and human resources development.

Promoting Non-Printing of Insurance Policies
Since February 2013, Tokio Marine Millea SAST Insurance has been implementing an initiative under which customers can view theirpolicies on its website rather than on paper, which has helped reduce paper consumption. In addition, since April 2013, a portion of theproceeds saved through this move is being used to support and participate in the tree-planting activity in Meguri’s Forest in Shonan
International Village, Kanagawa Prefecture, where the company’s head office is located. This project involves dense planting and root
planting of a variety of locally indigenous seedlings, which are the most stable seedlings and capable of survival, to let nature take its
course in restoring the forest to its original form. By doing so, the project aims to “create a forest that protects life” and thus supports thecommunity, economy and an enriched society.

Although nurturing the seedlings into a forest takes much time, through this activity, employees, their families and the company are
united as one in increasing awareness of the need to protect the global environment.

193

Social Contribution through Tree Planting
Tokio Marine & Nichido has planted mangrove trees mainly in Southeast Asia since 1999 in conjunction with multiple NGOs that haveextensive know-how in planting mangroves overseas. Mangrove planting not only ensures the fixation (absorption) of CO2, but also
promotes biodiversity and provides benefits to the local population.

Tokio Marine & Nichido employees conduct tours of the mangrove forests and employees and agents give lessons on biodiversity
derived from mangrove planting to convey the significance of biodiversity-related activities through mangrove planting to the local
community.

Green Gift Project: Mangrove Planting
Status of Mangrove Planting
Since 1999, Tokio Marine & Nichido has been conducting its Mangrove Planting Project primarily in Southeast Asia. During the 18-year
period to fiscal 2016, we planted 10,103 hectares of new forest in nine countries: Indonesia, Thailand, The Philippines, Vietnam,
Myanmar, Fiji, India, Bangladesh and Malaysia. (The Central Research Institute of Electric Power Industry (CRIEPI) has been engaged
to evaluate the status of mangrove development and CO2 absorption and fixation in planted areas, and a report on the findings has
been received.)

The activity was rolled out as a commemorative project to celebrate the 120th anniversary of Tokio Marine & Nichido, with the originalidea coming from employees who voiced their desire to launch a long-lasting initiative in the environmental field. The project is
conducted in partnership with the NGOs Action for Mangrove Reforestation (ACTMANG), OISCA and the International Society for
Mangrove Ecosystems (ISME) and through collaboration with local governments and communities.

Benefits of Mangrove Planting for the Environment and Local Life
“Mangrove” is a generic term for flora that thrives in brackish waters (where seawater and fresh water meet) along tropical andsubtropical coastlines and river mouths in Asia, Africa and South America. Mangroves are sometimes referred to as “forests in the sea”
and are effective in mitigating global warming as they absorb and fix large volumes of CO2, a major cause of global warming. They also
serve as natural levees to protect people’s lives and local ecosystems from tidal waves, tsunamis and other natural disasters.

Mangroves protected the lives of many people as well as buildings and structures when the tsunami that occurred in the Indian Ocean
hit in December 2004 and the typhoon that wreaked havoc in the Philippines in November 2013 (named Yolanda in the Philippines andHaiyan in English). At present, mangroves are being planted in the Demak area of Indonesia and Gujarat State in India, which aresusceptible to coastal erosion and flooding, with the main objective being to protect people’s lives and keep buildings and structures
intact.

The roots of mangrove trees also serve as “cradles of life,” creating a rich ecosystem by providing a sanctuary for living creatures suchas young fish, shellfish, crabs and shrimps that feed off mangrove leaves and berries while attracting monkeys and birds, and also
because the roots help ensure a gentle tide and waves at high tide and maintain water temperature. Fish and shellfish caught in the sea
and in rivers near mangrove forests in Quảng Ninh Province in Vietnam and Ranong Province in Thailand are the staple diet of the local
people and a source of income through sales to intermediaries, thus contributing to sustainable regional development.

In addition, the mangroves themselves are being used in a variety of different ways. Along with the seeds and fruits being used to makesoup and sweets, the leaves become feed for farm animals and the trunks and branches are used as materials for the pillars and roofsof people’s homes, thereby providing excellent support to the lives of the people.

Tokio Marine Group considers mangroves as “insurance for the future of the Earth” because they protect the planet and people’s lives
and bring benefits. We are committed to being involved in the Mangrove Planting Project for 100 years. The project has been up andrunning for 18 years to date and the mangrove forests continue to grow. Going forward, we plan to put more effort into activities that
protect and nurture mangrove forests.
194

Indian Ocean tsunami following earthquake off the island of Sumatra in
December 2004

Mangrove planting area in Ranong Thailand, the area behind which
was protected from tsunami damage.

Tale Nok near Ranong, Thailand, which did not havemangroves, was damaged by the tsunami.

Benefits of mangroves

Fish catches are more abundant thanks to the mangroves.
(Ranong Province, Thailand)

The young leaves of the grey mangrove are used as feed forfarm animals.
(Gujarat State, India)

Economic Value and Impact on Local Communities from Mangrove
Planting
To the present, mangrove planting has generated diverse benefits such as mitigating and preventing global warming, preserving
biodiversity and contributing to the development of local economies, communities and human resources. However, expressing thespecific economic value created by this project had proved difficult. To determine this value, Tokio Marine & Nichido commissioned
Mitsubishi Research Institute, Inc. to undertake a survey and make assessments based on internationally recognized methods. The
results of provisional calculations show that the total economic value created by the Mangrove Planting Project from April 1999 when
the company started the planting to the end of March 2014 totaled $33 billion. This project also impacts some 1.25 million people living
where the mangroves are planted or nearby and has generated benefits in terms of improving the lives of residents in thesecommunities and preventing and mitigating disasters. By ascertaining the numerical value of the outcomes of the mangrove-planting
activities, we were able to reaffirm our awareness of the positive social impact of this initiative. Going forward, we will utilize the resultsof this value assessment to improve our Mangrove Planting Project and continue to undertake these activities together with our
stakeholders as we aim to further create value.

195

Economic Value and Impact on Local Communities from Mangrove Planting

Click on image to enlarge

Mangrove Planting Tours
Since 1999, Tokio Marine & Nichido has been promoting its Mangrove Planting Project inSoutheast Asia and other countries and regions and conducting a volunteer tour to plantmangrove trees about once a year. Tokio Marine Group employees, agents and retired
employees as well as their families participate in these tours as volunteers to plantmangrove seeds and saplings with local residents and children and visit villages andelementary schools in respective regions to promote international exchange. As of March
2017, we have conducted 17 mangrove planting volunteer tours, in which a total of
approximately 520 members have participated.

Preserving Biodiversity through Products and Services (Green Gift Project: Mangrove Planting)Green Gift Project: Educational Support Program in Developing
Countries
We provide educational support for children in areas that we plant mangroves.

Participating in Room to Read’s Educational Support Program in Developing Countries

196

Green Gift Planet GENKI Program
Tokio Marine & Nichido has been implementing an environmental protection initiative inJapan called the Green Gift Project together with local citizens that includes donations toenvironmental NPOs and other groups and participation in environmental activities in 16
regions of Japan in one year since October 2013.

The project is conducted in conjunction with Japan NPO Center, a specified non-profit
corporation that has received backing from the Ministry of the Environment and is
responsible for the coordination and operation of the entire project. The aim is to provide
children in each region, the leaders of the future, with the opportunity to learn about local environmental issues and foster a desire toprotect the environment.

Since October 2016, the project has been called the Green Gift Planet GENKI Program with a plan set to conduct the program over thecourse of three years in 22 regions. The activities offer the chance for local NPOs and other groups to collaborate with newstakeholders such as Tokio Marine & Nichido and its agents. It is also a great chance for the company’s customer contact branches tomeet with local governments, environmental NPOs and other members of the local community. As of March 2017, around 12,300
participants (including around 4,400 children) had taken part in 159 different events to protect local forests, woodlands, river valleys andthe sea.

Green Gift Planet GENKI Program(in Japanese)

Green Gift Project: Ten-Year Restoration Project of the Coastal Forestsof Tohoku Region
We support the Ten-Year Restoration Project of the Coastal Forests of Tohoku Region damaged in the Great East Japan Earthquake.

Delivering Safety and Security Building a Society that Can Withstand Natural Disasters (Support for the Ten-Year Restoration Projectof the Coastal Forests of Tohoku Region)

Tree-Planting Together with Customers ~PHLY 80K Trees Initiative~
Philadelphia Insurance Companies (PHLY), which designs, markets and underwrites
commercial property/casualty insurance products in the United States, began the “PHLY
80K Trees” tree planting program in 2015 inspired by Tokio Marine & Nichido’s Green Gift
Project. With the cooperation of customers and agents, the initiative has provided thefunding for 160,000 trees to date through costs saved by encouraging digital instead of
paper statements and donations from the company. Some 70 employees havevolunteered to give forest tours. Funding from an additional 80,000 trees will be provided
between 2017 and 2018.

In the United States, record wildfires, storms, and other natural disasters have destroyed millions of trees in forests in recent years.
PHLY is on a mission to build healthy forests and ecosystems to provide greater security to communities.

PHLY 80K TREES

197

Preventing Global Warming by Promoting theDevelopment of Clean Energy
In order to prevent damage due to climate change from spreading, Tokio Marine Group is examining the possibility of installing andoperating renewable energy facilities in Group companies while also providing products and services such as non-life insurance forbusinesses related to carbon credits, liability insurance concerning environmental pollution and environmental consulting.

Relation between written content and SDGs

Relevant SDG

Relevant target

Description of related content

7. Affordable and clean
energy7.1 Ensure universal access toaffordable, reliable and modern
energy services
7.2 Increase substantially theshare of renewable energy in the
global energy mix

Mega-Solar Package Program
Impairment Liability Coverage for
Geothermal Power Generation
Operators

9. Industry, innovation andinfrastructure

9.4 Upgrade infrastructure andretrofit industries to make themsustainable, with increased
resource-use efficiency and greater
adoption of clean andenvironmentally soundtechnologies and industrial
processes

Mega-Solar Package Program
Impairment Liability Coverage for
Geothermal Power Generation
Operators

We are undertaking the following actions to achieve the goals described above in the three areas of examining the possibilityof clean energy facilities, operating clean energy facilities and credits gained from clean energy facilities.

Examining the possibility of clean
energy facilities
Mega-Solar Package Program
Environmental Consulting

Operating clean energy facilities
Mega-Solar Package Program
Impairment Liability Coverage for
Geothermal Power Generation
Operators
Environmental Impairment Liability
Coverage
Environmental Consulting

Credit gained from clean energy
facilities
Impairment Liability Coverage for
Geothermal Power Generation
Operators
Carbon Credit-related Insurance
Environmental Impairment Liability
Coverage
Environmental Consulting198

Mega-Solar Package Program
With the launch of Japan's Feed-in Tariff Scheme for Renewable Energy in July 2012, the planning and construction of “mega-solar”
large-scale solar power generation facilities is surging across the country. In order for businesses to stably operate the facilities,
measures are necessary to evaluate business risks over a long term of 10 to 20 years and from a variety of angles, starting from theinstallation stage.

In July 2012, Tokio Marine & Nichido began marketing its Mega-Solar Package Program. Through risk consulting and insurance
products, the program offers an integrated solution for the risks involved in mega-solar projects.

Making Use of Evolving Risk Assessment Approaches in Consulting
The Mega-Solar Package Program is composed of 1) risk consulting (natural disaster risk assessment and soil contamination statusassessment) and 2) arrangement of property and casualty insurance.

In the event of damage from earthquake, tsunami, water, wind, high tide or other natural disasters, mega-solar projects may be forced
to review installation expenses or construction times, and business operation following launch may be severely affected.

Based on natural disaster information and knowledge accumulated over years in the property and casualty insurance business, theproduct offers risk consulting services that include a three-stage evaluation of natural disaster risks at planned mega-solar installationsites and soil contamination status assessment consulting through means such as site usage history surveys and field investigations.
By incorporating such consulting, mega-solar business operators are able to accurately assess the risks that can threaten business
continuity and can effectively carry out necessary investments and measures.

Conducting risk assessments of mega-solar projects has helped us build up extensive know-how, which we are using to start consulting
services for renewable energy facilities for biomass and wind-power generation businesses.

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Arrangement of Appropriate Property and Casualty Insurance at theMega-Solar Project Installation and Operational Stages
As various risks are expected at every stage – from installation to operation – in mega–solar projects, appropriate risk management isachieved by analyzing risk factors that can impact project management and by arranging for insurance against each risk. Looking
specifically at risks to installation work, insurance involves compensation for damages in the event of accidents originating in solar
power systems during installation or after completion, including damage to or destruction of solar systems or temporary installations
from calamities such as fire or lightning, as well as accompanying loss of profits due to delay of operation. Risk hedging against thepreceding factors is possible through erection all risks insurance, delayed start of operations insurance and various forms of liability
insurance. With regard to risks to operation, insurance involves compensation for damages originating in ownership or management offacilities, including damage to or destruction of solar power systems from calamities such as fire, as well as accompanying loss of profits
if operation is halted. Risk hedging against the preceding is possible through commercial property insurance and various forms ofliability insurance.

The mega-solar project flow from installation work to operation

Solar power and other forms of renewable energy are indispensable as new energy sources to support the social infrastructure of the
future. Based on the role that insurance companies bear in society, Tokio Marine & Nichido will support the smooth diffusion ofrenewable energy by providing insurance products and risk consulting services and contribute to the development of a sustainable
society.

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Commenced Sales of New Impairment Liability Coverage for
Geothermal Power Generation Operators
Geothermal power generation does not emit any CO2, a primary cause of global warming, which has put it in the spotlight as a low-cost
renewable energy with the potential for stable power supply. There are high expectations for the application of this form of energy andthe government has even formulated a plan to expand capacity of geothermal power generation facilities three-fold by 2030 comparedwith current levels.
Against this backdrop, in June 2016 Tokio Marine & Nichido started sales of a “geothermal package plan” that underwrites such risk asproperty risk, construction risk and liability risk from ground surveys to operations for geothermal developers. Within this “geothermal
package plan,” liability risk compensation provides peace of mind to nearby hot spring operators (hot spring union) with regard togeothermal development. This is achieved through compensation for damages if there is a decline in the volume of hot water or achange in hot spring quality in a nearby hot spring area during geothermal development or operation of a geothermal power generation
facility. Such damages include the cost of investigation into the cause, which is covered by the geothermal developer, or lost profit on
the part of the hot spring operator. Payment of the cost for investigating the cause at the stage when a reduction in hot spring volume ora change in spring quality has been objectively confirmed irrespective of the existence or not of liability on the part of the geothermal
developer is a first for Japan.

Tokio Marine & Nichido will continue to contribute to the proliferation of geothermal power through this product going forward.

General flow of geothermal development (model case of 30,000kw power output)

Source: Prepared using basic data for investigating purchase price in FY2013 issued by Resources and Energy Agency of the Ministryof Economy, Trade and Industry(http://www.meti.go.jp/committee/chotatsu_kakaku/pdf/008_02_00.pdf (1.76MB)) (in Japanese)

Sale of Environmental Impairment Liability Coverage
In response to the growing need for ensuring compliance with environmental regulations andmitigating lost profit caused by the emission of contaminants, U.S.-based Philadelphia Insurance
Companies (PHLY) offers environmental insurance products with environmental impairment liability
coverage against various risks, including impairment liability for contamination of the environment,
for manufacturers, processing companies, construction companies, environment-related operators,
environmental consultants, pharmaceutical firms, electricians and plumbers, hotel operators andreal estate agencies.

These insurance products protect policyholders from impairment liability for damage to third parties and remediation expenses causedby environmental contamination, thereby contributing to the protection of the natural environment and the health of local residents while
encouraging the promotion of regional industries.
Philadelphia (Environmental Products)(2.3MB)
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First Insurance Product Responding to Carbon Credits
U.K.-based Tokio Marine Kiln has commenced underwriting an insurance product that covers carbon credit eligibility risk from April
2011.

Under the EU Emissions Trading Scheme, companies and investors can purchase the rights in advance to buy carbon credits at a given
price that will be generated as credits at a later date. However, as a result of discussions for reviewing credit certification standards from2012 onwards, concerns have been raised over various aspects such as the emissions reductions of trifluoromethane (HFC-23) andnitrous oxide (N2O) generated from adipic acid production projects no longer receiving approval as credits. In response, Kiln isunderwriting insurance for a major bank to cover this risk. Kiln is focusing efforts on the mechanisms of this insurance within othertrading systems that include an emissions trading system in New Zealand.

Kiln ( Carbon Credit Insurance)

Environmental Consulting
The conventional corporate initiatives for the environment have been primarily passive ones, centered on complying with environmental
laws and ordinances on matters such as pollution prevention. However, besides response to laws and regulations, there is now ademand from society for a proactive response that puts environmental initiatives into practice as corporate social responsibility and as abusiness. There is also a need for companies to aim for environmental management that harmonizes the environment with theeconomy. To help companies realize environmental management, Tokio Marine & Nichido Risk Consulting supports the drafting ofenvironmental strategy, including environmental management philosophy, environmental targets and medium- and long-term planning,
while taking into account clients’ management strategies.

Tokio Marine & Nichido Risk Consulting (Environment) (in Japanese)
Tokio Marine & Nichido Risk Consulting (Environmental Management Consulting) (in Japanese)First Auto Insurance Eco Mark Certification Acquired for
Financial Products
In December 2010, Tokio Marine & Nichido acquired the first auto insurance Eco Mark *1 certification for financial products from theJapan Environment Association (JEA) for its efforts to promote various initiatives in the environment-related field. These included
promotion of the Green Gift Project, dissemination of information on eco-safe driving and accident reduction via the company website,
increased use of recycled parts in auto repairs and premium discount services for hybrid, electric and compressed natural gas vehicles.

In 2011, Tokio Marine & Nichido won the Silver Prize in the Eco Mark Award 2011*2 sponsored by JEA, becoming the first company inthe financial industry to receive an Eco Mark award. In granting the award, JEA highly recognized the company's efforts to promote thewidespread use and increase the visibility of Eco Mark-certified auto insurance products (creation of Eco Mark awareness posters andextensive use of the Eco Mark label on auto insurance leaflets and renewal notices) and to offer eco-friendly auto insurance that allows
policyholders to participate in activities to reduce environmental impact through the Green Gift Project. Becoming carbon neutral in its
domestic business activities in fiscal 2009 and fiscal 2010 was another point that was recognized by JEA.

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*1 The Eco Mark environmental label is granted to products that are certified as having less impact on the environment throughout theirlifecycles and being effective in preserving the environment.
*2 The first award scheme established in 2010 in relation to the Eco Mark. Awards are presented to companies and organizations
proactively engaged in activities to achieve the objective of the Eco Mark project: "Creation of a sustainable society through the wise
choice of environment-friendly products by consumers and environment improvement efforts by companies."

Accident-Related Auto Repairs That Are Friendly to theEnvironment
Tokio Marine & Nichido and Nisshin Fire & Marine Insurance (“Nisshin Fire”) havebeen undertaking an initiative to promote environment-conscious auto repairs
following accidents with the cooperation of customers. This initiative, contingent upon
the approval of customers, encourages the repair, not replacement, of parts
damaged in an accident or the use of recycled or rebuilt parts if the damage isbeyond repair, to reduce industrial waste and utilize resources more effectively.
Following “The Declaration of the Promotion of the Use of Recycled Parts,” a jointstatement made by The General Insurance Association of Japan and its member
insurance companies in October 2011, we have decided to step up this initiative bygenerally requiring the use of recycled parts when repairing company-owned vehicles

Asante environment-conscious auto insurance

and encouraging their use in personal vehicles of employees.

For the same reason, Nisshin Fire provides an environment-conscious auto insurance, Asante, which provides a 10% discount on
insurance premiums if a car repair is done using recycled parts at one of the automobile repair shops specified by the company.

Nisshin Fire Asante (in Japanese)203

Building Communities for People to Live with Peace ofMind through Environmental Protection Activities
Based on the theme “Protecting the Earth,” Tokio Marine Group is implementing local and social contribution activities around the worldthat help protect the environment and biodiversity. These activities emphasize voluntary engagement by employees and tie-ups withNPOs and other groups.

Relation between written content and SDGs

Relevant SDG

15. Life on Land

Relevant target

Description of related content

15.2 Promote the implementationof sustainable management of all
types of forests, halt deforestation,
restore degraded forests andsubstantially increase afforestation
and reforestation globally

Collaborative Afforestation Efforts
in Kochi Prefecture: Tokio Marine& Nichido’s Forest for the Future

Section composition

Initiatives in Japan

Initiatives Overseas

At Tokio Marine Group and its Group companies,

Tokio Marine Group and its overseas companies are

employees and agents volunteer to hold classes on

promoting environmental initiatives through Earth Day

the environment, art and writing contests, and eco-and other events. In Asia, efforts are made to protect

experience tours. In addition, we are building anforests and water while children with underprivileged

environmental community through the Marunouchi

backgrounds are invited to environmental

Citizens Environmental Forum, a forestry maintenanceenlightenment tours. We are working to buildand environmental awareness seminar.

environmental communities in this way in the different
regions of the world.

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Initiatives in JapanAt Tokio Marine Group, employees and agents volunteer to hold classes of Green Lessons: The Mangrove Story. Tokio Marine &Nichido has co-hosted the Children’s Environmental Award program, an environment-themed illustration and essay contest, and the
Iriomote Island Eco Experience Tour, a tour learning about the importance of preserving the global environment, while having cosponsored the Collaborative Afforestation Project with Environmentally Advanced Corporations in Aki City, Kochi Prefecture. The
company also holds the Marunouchi Citizens Environmental Forum, a social and environmental awareness seminar, jointly with
Mitsubishi Corporation and is working to build environmental communities.

Green Lessons: The Mangrove Story
As part of its efforts to raise environmental awareness, since 2005 Tokio Marine Group has provided Green Lessons: The Mangrove
Story, an environmental education program for children in elementary and special needs schools. Employee and agent volunteers visit
these schools and give lectures on the theme of “prevention of global warming and preservation of biodiversity,” in which they tell stories
about mangrove planting. Children participating in these lessons receive flowerpots made from recycled uniforms.

As of March 31, 2017, the Group visited around 760 elementary and special needs schools throughout Japan and provided Green
Lessons to 51,700 children. We will continue conducting these lessons nationwide as a place for children, the leaders of tomorrow, tothink for themselves about the environment.

Laboratory for the Future (Green tuition fee) (in Japanese)

Children’s Environmental Award and Iriomote Island Eco Experience
Tour
Since 2008, Tokio Marine & Nichido and The Asahi Shimbun Company (newspaper) haveco-hosted an environment-themed illustration and essay contest, the Children’s
Environmental Award program, as one initiative to raise environmental awareness among
elementary school children who will take the lead in the future and, in turn, raiseawareness among society as a whole. For the ninth Children’s Environmental Award in
fiscal 2016, we received 4,582 works from children all over Japan. We invited the winnersof the contest and their parents to join the Iriomote Island Eco Experience Tour.

The Iriomote Island Eco Experience Tour is conducted under the supervision of Shigeyuki Baba, Professor Emeritus, University of the
Ryukyus. He is also a judge of the Children’s Environmental Award and has been providing support to Tokio Marine & Nichido’s
Mangrove Planting Project. Participants learn about the importance of preserving the global environment through a program of events
that includes exploring a mangrove forest, engaging in tree planting and mangrove dyeing, while receiving explanations from specialists.

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The children who participated in the tour commented that nature was more fragile than they thought and needs to be protected andunderstood the problems facing Iriomote, and that there are many people committed to protecting nature as well as flora and fauna.

Tokio Marine & Nichido (Children’s Environmental Award) (in Japanese)

Collaborative Afforestation Efforts in Kochi Prefecture: Tokio Marine &Nichido’s Forest for the Future
In May 2009, Tokio Marine & Nichido concluded a five-year partners agreement with
Kochi Prefecture, Aki City and the Eastern Kochi Forestry Association to promoteafforestation in Aki City under the prefecture’s Collaborative Afforestation Project withEnvironmentally Advanced Corporations (the five-year agreement was renewed in May
2014). The forest covered under the agreement has been named “Tokio Marine &Nichido’s Forest for the Future.” Every year, we conduct a volunteer tour for Group
employees and agents including their families to experience tree thinning and sociallyinteract with local residents. A total of 60 members participated in the eighth TreeThinning Forestry Volunteers held in November 2016. Participants felt that it was a
project that emphasizes ties with the local community and understood that much humanintervention was required to maintain the forest in a healthy state.

Marunouchi Citizens Environmental Forum
Every year, Tokio Marine & Nichido holds a social and environmental awarenessseminar, the Marunouchi Citizens Environmental Forum, jointly with Mitsubishi
Corporation. At the 58th forum held in fiscal 2016 at MARUCUBE in the Marunouchi
Building in Chiyoda Ward, we invited Tsuyoshi Kitazawa, Chairman of the Japan
Inclusive Football Federation, who gave a lecture entitled “Be kind to people and theearth” that concerned local and social contribution activities such as tree-planting andenvironmental beautification activities in developing countries (JICA as official sponsor)
and soccer for persons with disabilities in addition to talking about his soccer playing
days. More than 115 people from inside and outside the company attended, with somecommenting: “I would like to get some of my friends involved in soccer for persons withdisabilities, too,” “I got to see the challenges and importance of soccer for the disabled,”and “I would like to do what I can to help as well.”206

Initiatives Overseas
In Tokio Marine Group, U.S.-based Philadelphia Insurance Companies (PHLY) and Hong Kong-based Tokio Marine Hong Kong arepromoting environmental activities through Earth Day and other events. Thai-based Tokio Marine Insurance (Thailand) conducts
initiatives to protect forests and water and invites underprivileged children on environmental enlightenment tours. These and otherefforts seek to build environmental communities around the world.

TEAMPHLY Initiatives
U.S.-based PHLY has been encouraging its employees to take part in initiatives to protect the environment in the workplace, home andlocal community in order to leave behind a beautiful environment for the next generation. TEAMPHLY involves support of environmental
protection activities by individuals and communities as well as various efforts to reduce environmental load in the office with the aim ofminimizing environmental burden in business activities.

The three main activities under TEAMPHLY in 2016 were the reduction of environmental load through business activities, environmental
education and awareness-raising activities, and efforts in connection with community outreach. Activities included the purchase ofrenewable energy certificates to offset carbon dioxide emitted through the use of power in offices throughout the United States.

The company also donated US$110,000 to an environmental NGO in the United States and planted 80,000 trees to protect forests
damaged in natural disasters such as brush fires up until 2016.

TEAMPHLY

Participation in Earth Day Events
Employees at U.S.-based PHLY conducted various activities to promote Earth Day 2016 aspart of TEAMPHLY, an employee-driven environmental awareness program. Approximately
900 employees donated US$5,352 toward the protection of forests damaged by natural
disasters as part of the PHLY 80K Trees campaign. In addition, 20 employees from thehead office participated in volunteer events at a local environmental education center andconducted a cleanup of the garden, pond, forest area and other areas.

Preserving Biodiversity through Products and Services (Tree Planting Together with Customers ~PHLY 80K Trees Initiative~)207

Core Theme 3: Supporting People

In Japan, the importance of responding to the nursing and health needs of the elderly is increasing due to the low birth rate and aging
society. There is also growing demand to create societies in which people in underprivileged circumstances and those with disabilities
can live with peace of mind in the community as economies and societies become more sophisticated and globalization progresses. In
addition, there are calls for the acceptance, promotion and utilization of diversity in such areas as gender, age and nationality. On a
global scale, the reality is that there is growing income disparity, increasing unemployment among youth, poverty and unequal
opportunities for education based on gender.

Tokio Marine Group has set “Supporting People” as a core CSR theme in order to take up the challenge of resolving these issues. To
this end, we will promote local community and social contribution activities supporting people through the growth of young people andsupport the elderly, persons with disabilities and athletes as well as the development and utilization of a wide range of human resources
through diversity and inclusion.

Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental health of our employees, the driving force enabling us to continue as a company
that is trusted and chosen by customers, is a critical theme of the utmost priority. Each Tokio Marine Group company has been making
efforts to create an environment in which employees can work with enthusiasm by providing both physical and mental health care for its
employees.

208

Developing and Utilizing Diverse Human Resources
In order to maximize the potential of our human resources in supporting global business expansion, we are working to develop humanresources who bring forth a positive cycle of growth and performance, as well as work and life, with a focus on expertise, diversity and a
global perspective. Management relating to the development and utilization of human resources is controlled by respective personnel
departments at Group companies and at the Group level by executive officers in charge of personnel at Tokio Marine Holdings. The
implementation status is monitored via the Board of Directors and Management Meetings of respective Group companies.

Building a Society Based on Health and Longevity to Ensure Peace of Mind
Tokio Marine Group provides products and services that anticipate the changing social environment and customer needs by utilizing thesolutions offered by respective Group companies, including insurance. The Group will contribute to a society based on good health andlongevity through activities to raise awareness about cancer undertaken by employee volunteers in Japan and around the world,
activities to spread knowledge about nursing care and offering advice through medical professionals. By promoting these initiatives,
Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local communities and society.

Nurturing Generations Responsible for the Future
Tokio Marine Group is promoting social contribution through the establishment of a foundation to nurture generations responsible for the
future with the aim of developing youth and promoting sport. In addition, we implement local social contribution activities in conjunction
with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action
volunteers and NGOs. We also provide support to charity organizations.

Aiming to Create a Symbiotic Society
Tokio Marine Group aims to create a symbiotic society for everyone both socially and economically, irrespective of age, gender ordisability. To this end, employees around the world are proactively working on activities that support the elderly, the deaf and blind,athletes and expectant mothers in conjunction with NGOs.

By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local
communities and society.

Value Creation

Developing employees and partners who support and bring a virtuous cycle to local communities and society

209

Example of CSR approach (Supporting People)

Promoting Health and Productivity Management
Developing and Utilizing Diverse Human Resources
Building a Society Based on Health and Longevity to Ensure Peace of Mind
Nurturing Generations Responsible for the Future
Aiming to Create a Symbiotic Society

210Promoting Health and Productivity Management
Maintaining and enhancing the physical and mental health of our employees, the driving force enabling us to continue as a company
that provides safety and security to customers and is trusted and chosen by customers, is a critical theme of the utmost priority.Each
Tokio Marine Group company has been making efforts to create an environment in which employees can work with enthusiasm byproviding both physical and mental health care for its employees.

Relation between written content and SDGs

Relevant goal

8. Decent work andeconomic growth

Relevant target
8.8 Protect labour rights andpromote safe and secure working
environments for all workers,
including migrant workers, inparticular women migrants, andthose in precarious employment

Description of related content

All content in general

Section composition

Promoting Health and Productivity
Management
Tokio Marine Group views employee health as a

Health and Productivity
Management / Occupational Healthand Safety

critical management issue and is working to resolve

Each Tokio Marine Group company has been making

challenges through the establishment of a philosophy

efforts to create an environment in which employees

and policy.

can work with enthusiasm by providing both physicaland mental health care for its employees.

Promoting Health and Productivity Management
Desired Stance in Health and Productivity Management ~ Philosophy
and Policy ~The physical and mental health of our employees, the driving force enabling us to continue as a company that provides safety andsecurity to customers and is trusted and chosen by customers, is a critical theme. Based on a philosophy that health and productivity
management is the starting point for creating a “Good Company” that Tokio Marine Group aims to be, each Group company is working
to maintain and improve the health of employees.

211

Health and Productivity Management / Occupational Health and
SafetyWorkplace Health and Safety Structure
In accordance with the Industrial Safety and Health Act, Tokio Marine Group companies set up health and safety committees at eachdomestic business site with more than 50 employees. Composed of industrial physicians, health and hygiene managers, persons incharge of health and productivity management and persons selected from the employee labor union, these committees convene once
per month to deliberate on measures for physical and mental health maintenance and enhancement and improving the workplaceenvironment as well as measures for preventing health disorders, beginning with disorders arising from overwork.

Health Issues and Measures
Each Tokio Marine Group company has devised a framework based on the Industrial Safety and Health Act in order to ensure theappropriate consideration of safety. Each company takes both a high-risk approach and a population approach.

In particular, Tokio Marine & Nichido promotes employee health based
210 on “Data Health” plans, undertakes anti-obesity measures andsevere disease prevention, encourages health via diverse work styles, takes steps to stop smoking and addresses mental health issues
as core measures. Leaders at each site work with industrial health staff stationed at 46 locations nationwide to execute a plan-do-checkact (PDCA) cycle. Specifically, efforts are made to get an idea of conditions company-wide, which includes the rate of anomalies inmedical examinations, the incidence of lifestyle-related diseases, body mass index (BMI), the rate of people doing regular exercise,consultation rate for cancer screening, smoking rate and the results of stress checks. The aim is to further improve the health of
employees by responding meticulously to any issues they may have. Issues such as high blood pressure and diabetes are categorized
in a hierarchical fashion based on data analysis and intervention criterion and the method clarified, then put into practice. This has led to
an increase in the rate of participation in actions promoting better health at work such as radio exercise and walking as well as more
dynamic communication and enhanced health literacy. Furthermore, we cooperate with external fitness facilities to provide preferential
treatment services and support promotion of employee health. Going forward, in addition to supporting highly productive work styles, wewill work to improve the health of all employees so that each person can work with vitality and lead a fulfilling life.

CSR Performance Data (Percentage of employees who received health checks, industrial accidents, etc.)(Reference) Tokio Marine & Nichido’s Fiscal 2017 Health and Productivity Management Policy and Core Measures212

Provision of a healthy and/or nutritionally balanced lunch menu at acompany cafeteria
Tokio Marine & Nichido has a company cafeteria which offers a healthy and/or nutritionally balanced lunch menu.
Furthermore, Tokio Marine & Nichido announces the menu to the employees by the company's in-house bulletin board every week.
In addition, the cafeteria offers a menu for the TABLE FOR TWO, an initiative to donate a part of the price of a lunch menu offered toschool meal programs in developing countries, a menu for Supporting Disaster-affected Areas by the Great East Japan Earthquake in2011, an initiative to donate a part of the price of a lunch menu to disaster-affected areas, and a Sustainable Menu (fiscal 2018-), an
initiative to eat safe and quality food which acquired Global Good Agricultural Practices (G.A.P.) certification.

Mental Health Care
Each Tokio Marine Group company has established the Basic Policy on Mental Health Measures and actively promotes mental healthmeasures by recognizing the importance of pursuing the maintenance and improvement of employees’ mental health in terms ofcorporate management.

As measures to maintain good mental health, Tokio Marine & Nichido has been conducting stress checks every year since 2010 before
they became mandatory and draws on the results to maintain self-management, line care and a good working environment.In recent
years, the company has been making efforts to permeate the concept of work engagement, a so-called first line of prevention for mental
health measures that helps employees feel bright and lively as they go about their work. As measures for mental health issues, support
includes setting up a mental health counseling desk with nursing staff and counselors and providing assistance from specialists bothinternally and externally to enable employees who are taking a leave of absence to return to work.

213

Creating a comfortable work environment
Tokio Marine Group is not only satisfying various standards for work-related laws and regulations, but also promoting the creation of acomfortable workplace environment that takes into consideration lighting, noise, ventilation, temperature and humidity, ergonomics, andothers. Furthermore, To prevent and reduce employees' health risks and promote their health and improve their productivities, each
office with 50 or more employees of domestic group companies has established an occupational health and safety committee whose
members include an industrial physician and conducts a committee meeting once a month.

External Evaluation

Through this initiative, Tokio Marine Holdings was selected as a “2017 Health & Productivity Stock” co-sponsored by the Ministry of
Economy, Trade and Industry and the Tokyo Stock Exchange for its outstanding health and productivity management.Only one
company from each industry is selected for the honor as a general rule, with Tokio Marine Holdings gaining selection for the second
consecutive year in 2017.

At the same time, Tokio Marine & Nichido and Tokio Marine & Nichido Life in addition to Tokio Marine Holdings have been recognizedas outstanding enterprises engaged in efforts to advance health and productivity management by the Ministry of Economy, Trade andIndustry (METI). In addition, Tokio Marine & Nichido has become the first excellent enterprise in the Tokyo metropolitan area to becertified under Disclosure System of Excellent Enterprises in Occupational Safety and Health by the Ministry of Health, Labour andWelfare for maintaining and improving high standards of health and safety.

Tokio Marine & Nichido’s Fiscal 2017 Health and Productivity Management Policy and Core Measures

Making efforts to ensure the physical and mental health of employees and their families, enhance health literacy and maintain healthforms the foundation of employee productivity and makes the company’s products and services an attractive option for customers, andthus such efforts are increasingly important. We will use this selection as motivation to work to enhance the health of employees andstrengthen support of client companies as well as further expand and develop health and productivity management.

Building a Society Based on Health and Longevity to Ensure Peace of Mind (in Support of Customer’s Health and Productivity
Management)214

Developing and Utilizing Diverse Human Resources
In order to maximize the potential of our human resources in supporting global business expansion, Tokio Marine Group is working todevelop human resources who bring forth a positive cycle of growth and performance/work and life with a focus on expertise, diversity
and a global perspective. Management relating to the development and utilization of human resources throughout the Group iscontrolled by the Group CHRO (Group Chief Human Resources Officer). The implementation status is monitored via the Board of
Directors and Management Meetings of respective Group companies.

Diversity Policy
Tokio Marine Group believes the power of its people is the driving force for realizing its vision of becoming a “Good Company.” For the
insurance business, which is said to be a “people’s business,” the people involved and the trust created by those people are the sourceof our competitive advantage. We will promote diversity on a global basis to maximize the potential and facilitate the active participationof some 40,000 employees worldwide regardless of gender, age, nationality or disability, and strengthen our competitive advantage.

Tokio Marine & Nichido Diversity and Inclusion Promotion System

215

Relation between written content and SDGs

Relevant goal

Relevant target

Description of related content

5.. Gender equali

5.1 End all forms of discrimination
against all women and girls
everywhere
5.5 Ensure women’s full andeffective participation and equal
opportunities for leadership at alllevels of decision-making ineconomic life

Utilizing Diverse Human
Resources

8. Decent work andeconomic growth

8.5 Achieve full and productive
employment and decent work for
all women and men, including foryoung people and persons withdisabilities, and equal pay for workof equal value

All content in general

Section composition

Fair and Honest Personnel Affairs

Development of Human Resources

The Tokio Marine Group aims to “continuously build

Tokio Marine Group considers its employees to be its
most valuable assets and is aiming to enhance thegrowth of each employee and boost the collective
capabilities of the organization through comprehensive
employee training centered on on-the-job training(OJT) and ongoing support for self-development.

an open and dynamic corporate culture that enables
each and every employee to demonstrate his or her
creative potential” and to enhance employee
motivation by promoting a transparent and fairpersonnel system.

Utilizing Diverse Human Resources

Reform of Working Styles

Tokio Marine Group promotes diversity throughout theGiven changes in family and community environments

Group by progressively moving forward in encouraging

surrounding employees, Tokio Marine Group has beenfemale employees to take active roles and creating a

striving to reform working styles with the aims ofworkplace in which older employees with a wealth ofdriving sustainable growth of the company andknowledge and experience can take active roles.

employees and fostering a corporate culture in which
employees respect each other’s diverse values.

216

Fair and Honest Personnel Affairs
Tokio Marine Group aims to enhance employee motivation by promoting a transparent and fair personnel system. The Group alsoendeavors to realize a corporate culture in which all employees respect human rights through various initiatives such as human rights
training.

Fair and Honest Personnel Affairs
Tokio Marine Group conducts transparent and fair personnel affairs and works to enhance employees’ job satisfaction and motivation.
Moreover, we respond to changes in the environment and ensure appropriate management of personnel and labor risks. Through these
initiatives, we strive to increase productivity and corporate value.
CSR Performance Data (Number of employees, basic employee data, etc.)

Raising Employee Satisfaction Levels
Tokio Marine Group has created a group-wide platform for the implementation of a Group employee attitude survey once each year ateach company. In fiscal 2016, the survey was given to 4,660 employees in 12 companies with individual companies such as Tokio
Marine & Nichido and Tokio Marine & Nichido Life conducting identical initiatives. Although employee satisfaction levels were high on
the whole throughout the Group, we are aiming to further boost employee satisfaction by having each company regularly gather theopinions of its employees, use them when looking into general management and personnel policies and provide feedback related toorganizational management.

CSR Performance Data (Employee attitude survey)

Sound Labor-Management Relations
In Tokio Marine Group, Tokio Marine & Nichido and other Group companies conduct good-faith negotiations and consultations withlabor unions on a wide range of topics, from payroll and human resources systems and occupational health and safety to management
policies, to maintain and improve the sound development of the company and the working conditions of union members.

CSR Performance Data (Labor union participation rate)217

Development of Human Resources
Tokio Marine Group believes harnessing the power of its people to be indispensable to become a “Good Company.” The Tokio Marine
Group Spirit has been built up by overcoming numerous adversities and constantly taking on challenges since our earliest days that
focus on the five areas of taking on challenges, openness and dynamism, customer orientation, social contribution (contribute to society
and people) and a global perspective, which form the basis of human resources development. We provide various opportunities tofoster a corporate culture in which each employee can embrace change and constantly continue to grow.

Aiming to be the Most Successful Company in Japan Where People
Can Grow and Develop
For Tokio Marine Group, people and the trust built up by those people are the source of all our competitiveness, and thus humanresources development is an extremely important theme. Each Tokio Marine Group company is building skill development programs
and personnel systems appropriate for the characteristics of their respective businesses based on the Tokio Marine Group Spirit. As an
example, Tokio Marine & Nichido aims to be the most successful company in Japan where people can grow and develop in order tobecome a company which provides customers with a sense of security, is selected by customers and constantly grows, as stated in its
mid-term business plan. We are also creating a framework within our corporate systems that supports self-help in order to meet the ideathat each employee has the desire to grow.

Specifically, Tokio Marine & Nichido regularly conducts interviews between supervisors and their subordinates so that each employee
can realize his or her own career vision. In the interviews, employees share what they want to become and their strengths andweaknesses, and challenging roles are assigned that lead to the growth of respective subordinates.

The year-round dialogue between supervisors and subordinates concerning on-the-job training (OJT), off-the-job training (Off-JT) andplanned self-development efforts seeks to enhance each employee’s competencies (in behavior and thinking).

In addition to a wide range of correspondence-based training activities, including Rank-Specific Training, Stage-Specific Training,
Optional Training, Specialization Training and e-Learning services, the company actively sends young employees to short-term
overseas training programs and to business schools and law schools in Japan and abroad, universities in non-English-speaking
countries and other institutions to develop personnel who possess a broad perspective, international sensibilities and a high degree of
specialized knowledge. Tokio Marine & Nichido also works to enhance the career development of employees of Group member
companies overseas through efforts including group training in their own countries and in Japan.

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Human Resources Development Cycle (Tokio Marine & Nichido)

CSR Performance Data (Employee Training)

Job Request System
Tokio Marine & Nichido provides employees with opportunities to choose their jobs to realize their own career vision. The company has
introduced the Job Request System to support employees in building their careers and to help strengthen the independence of
employees based on choice and self-responsibility. It is a key personnel system for maintaining and expanding the energy of employeesby allowing them to apply for jobs they want to try. In particular, locally based employees in jobs not subject to relocation can take on
the challenge of a new job in a different location, or continue working after changing localities due to reasons such as marriage or a
spouse’s relocation, by applying through the Job Request System (U-turn and I-turn transfers*).

In addition to the Job Request System, the company offers employees the opportunity to declare their wishes regarding job transfers
and their future career visions from the perspective of putting the right people in the right jobs based on their career visions and transfer
wishes.

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*U-turn and I-turnU-turn transfers

An application type transfer in which employees in jobs not subject to relocation can take on thechallenge of new jobs outside the traditional framework with a temporary relocation on thecondition that they must return to their original localities.

I-turn transfers

An application type transfer in which employees in jobs not subject to relocation can continue
working after changing localities due to reasons such as marriage or a parent’s or spouse’s
relocation. Employees are able to relocate while maintaining their position in the company at thesame level of compensation.

* Not all employee relocation requests are approved.
CSR Performance Data (Job Request System)

Utilizing Diverse Human Resources
Tokio Marine Group believes it essential that motivated and capable employees who possess a diverse sense of values should exert
their capabilities to the full extent, regardless of gender, age, nationality or other attributes, to improve the quality of the products andservices that it provides to customers worldwide. Specific initiatives pertaining to the promotion of diversity group-wide include
encouraging female employees to take active roles, creating a workplace in which older employees with a wealth of knowledge andexperience can take active roles and promoting the employment of persons with disabilities.

Promoting Diversity
Based on the Tokio Marine Group Corporate Philosophy of “Tokio Marine Group will continue
to build an open and dynamic corporate culture that enables each and every employee todemonstrate his or her creative potential,” every company in the Group respects humanrights and encourages diversity in gender, age and nationality. The Group also welcomes
individuals with diverse values to bring them together to achieve even greater results.

As an example of accomplishments in promoting diversity, in fiscal 2013 Tokio Marine & Nichido earned the Diversity Management
Selection 100, an award sponsored by the Ministry of Economy, Trade and Industry (METI). For this award, METI selects andcommends “companies that have raised corporate value through diversity-oriented management.” Tokio Marine & Nichido earned thisaward based on high regard for its efforts such as enabling numerous women to continually take active roles by helping protect
motherhood, enhancing systems for supporting child rearing and transforming the overall roles of employees, and for promoting theemployment of persons with disabilities while raising consciousness of the principle of normalization.
In addition, as a recent example in promoting diversity, Tokio Marine & Nichido established a new “wide-area” employee framework as
part of personnel system reforms made in April 2016, in which Area Course employees who are not subject to transfers that would
require relocation without their consent can transfer in line with home relocation inside a certain area based on the individual’s
preference. This broadens the opportunity for active roles and enables more varied experiences for Area Course employees, whichhelps drive employee growth.
Going forward, each company in Tokio Marine Group will continue to implement various initiatives that lead to diversity promotion.

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Empowering Female Employees
At Tokio Marine Group consolidated companies in Japan, we aim to provide customers
with products and services that achieve even greater customer satisfaction by further
empowering and promoting the growth of female employees in keeping with the Group’s
Corporate Philosophy. For this purpose, we provide a variety of opportunities to every
female employee at each Group company for autonomously building their careers andempowering them in an even wider range of fields. For instance, an association of Group
companies in Japan holds seminars on promoting female empowerment for female
employees in different occupations and work environments. Participants get an insight into
diverse values and philosophies, providing the opportunity to think about and increaseawareness of their own careers. In addition, the president of Tokio Marine & Nichido has been advocating the promotion of diversity as
one of the company’s growth strategies in addition to stressing the importance of strengthening efforts aimed at diversity at the branchmanager conference and other venues. In February 2013, Tokio Marine & Nichido established the Diversity Promotion Team within the
Human Resources Planning Department, as the company accelerates initiatives for empowering women. The following outlines theinitiatives being undertaken at Tokio Marine & Nichido.

Goals and Specific Measures for Empowering Female Employees
Regarding new recruitment at Tokio Marine & Nichido, to expand job opportunities for female employees who work globally, we aim tohire more than 20% of woman through the global course, which offers many opportunities to work at various locations or divisions
including overseas, up until the end of March 2019.
For management-level positions, we continually work to transform awareness with initiatives that include incorporating “promotion of
female empowerment” as a theme in management training and making the creation of an organization in which diverse humanresources can play active roles an assessment item of the Role Challenge System (internal assessments). In 2015, we became amember of the IkuBoss Alliance, and through IkuBoss seminars, we continue to raise awareness.
To continuously develop female executives, Tokio Marine & Nichido, with its fundamental three-pronged approach of setting
expectations, conducting training and providing opportunities, gives female employees responsibilities based on their individual career
vision, provides year-round OJT, implements job rotation and selection-based training programs such as an area course career plan
training program that transcends division as part of a larger environment that allows women to take on challenges according to theirintentions and abilities.

Results of Activities to Promote Active Roles for Female Employees
As a result of these initiatives, the number of women in management-level positions (excluding executive officer) rose from eight in 2004
to 213 in 2017 at Tokio Marine & Nichido, marking approximately a 25-fold increase. There are also a large number of women taking on
active roles as managers on the frontline of sales and claims service. The company will continue to promote such efforts and expects
the female manager rate to be more than 20% in 2030. A strong push is also being made to appoint women to executive positions.
At Tokio Marine & Nichido, there are three female executive officers as of 2017, one of whom was the first woman promoted to theposition of managing executive officer in fiscal 2015. Three other Group companies already have women in executive positions. In
addition, one of the three Outside Directors and one of the three Outside Audit & Supervisory Board Members at Tokio Marine Holdings
while two of the three Outside Audit & Supervisory Board Members at Tokio Marine & Nichido are female in order to ensure that a morediverse range of opinions is reflected in management.

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External Evaluation of Efforts to Promote Female Empowerment
In addition, Tokio Marine Holdings was selected as a “Nadeshiko Brand” in fiscal 2015, the second time following fiscal 2013, and as a
Semi-Nadeshiko Brand in fiscal 2016, in recognition of group-wide efforts to empower women and performance in terms of results.
Further, the president announced his advocacy of a declaration of action stating that a group of male leaders dedicated to empowering
women would accelerate the active participation of women who shine.

Tokio Marine & Nichido Career Service and Tokio Marine & Nichido Risk Consulting were granted “Eruboshi” certification by the
Minister of Health, Labour and Welfare on April 2016 and January 2017, respectively, as outstanding companies in terms of conditions
related to promoting the active participation of women. The certification has three stages depending on the number of assessment items
fulfilled and both companies received the top certification.

Tokio Marine & Nichido (Empowering Female Employees) (in Japanese)
CSR Performance Data (Number of directors and managers)
Tokio Marine Group’s Data on Empowering Female Employees (in Japanese)(91.8KB)

System for Continued Employment for Older Employees
Tokio Marine Group considers actively promoting the employment of older members to be an important management issue inmaintaining the sustainable growth of the Group as a whole. In addition to encouraging continuous self-advancement and changes in
consciousness and behavior on the part of employees themselves, the Group intends to provide fields of activity in which employees
can utilize their past experience and strengths to generate new added value while maintaining high levels of motivation.

CSR Performance Data (System for continued employment for older employees)

Promotion of Global Human Resources Strategy
Amid the increasing importance of overseas business, Tokio Marine Group considers it essential to build a human resources base that
supports development into a global insurance group through the hiring and developing of diverse human resources at Group companies
around the world. To achieve this goal, we formulated a global human resources strategy and have been promoting various measureson an ongoing basis since 2012.

Pillar of Tokio Marine Group Global Human Resources Strategy(1) Develop Global Leaders(2) Develop human resources by function in line with expertise(3) Expand the base of the global talent pool
(4) Establish systems and infrastructure to spread the Company’s corporate philosophy
Of the aforementioned, (1) Develop Global Leaders is a particularly important challenge and we are implementing a number ofmeasures aimed at development that include training for Global Leader candidates selected from Group companies worldwide.

In addition, Tokio Marine Group started the Global Job Rotation Program in fiscal 2011 from the perspective of actively utilizing
motivated and capable overseas local talent. These and other initiatives are being undertaken to develop and utilize human resources
for each function in line with expertise.

The Group also provides a variety of development opportunities with the aim of broadening the horizons of this group of global humanresources. This includes short-term overseas training programs for third-year employees of Tokio Marine & Nichido, which started infiscal 2012, and the dispatch of overseas trainees.

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A specialized department to take charge of global human resources was established at Tokio Marine Holdings to steadily promote thisinitiative. At the same time, the Company regularly holds the Global Human Resources Conference by gathering the human resources
department managers of major Group companies to discuss measures to strengthen cooperation among human resources
departments, human resources development common to the Group, personnel strategies and other matters.

Going forward, the Company will continue to develop concrete measures while actively incorporating the opinions and requests ofGroup companies around the world.

Promoting the Employment of Persons with Disabilities
Aiming to broadly accept persons with disabilities and exceed the statutory employment rate to become a corporate group in which
diverse personnel work enthusiastically, Tokio Marine Group is promoting the employment of persons with disabilities at Group
companies and working to raise consciousness of normalization. Tokio Marine Business Support Co., Ltd., a special subsidiary basedon the Disabled Persons Employment Promotion Law, is supporting Group development by providing services that include
administrative support, printing and logistics.

Promoting the Employment of Persons with Disabilities through a Special
Subsidiary
In January 2010, we established Tokio Marine Business Support with the aim of promoting the employment of persons with intellectualand developmental disabilities, and in March 2010, the company was the first in the non-life insurance industry to be approved as a
special subsidiary (300 employees as of June 1, 2017).

A total of 145 employees with disabilities (as of June 1, 2017), mainly persons with intellectual and developmental disabilities who are
considered to have fewer employment opportunities among persons with disabilities, are working at the Tokyo head office and at the
Nagoya, Osaka and Kyushu branch offices. These employees are supporting Group companies by performing such operations as data
input and processing, document enclosure and shipping and printing. In the recovery and destruction of confidential documents, one ofits operations, the company has introduced a wet-type shredder that dissolves paper with water rather than by cutting, and by doing so,
is simultaneously assuring information security and protecting the environment.

Further, employees with disabilities started selling coffee as part of a welfare program to Tokio Marine & Nichido employees in June
2017. Challenging something new helps broaden the field of activities for persons with intellectual and developmental disabilities.

Based on its corporate philosophy to 1) be an organization that provides support instead of being a support recipient, 2) be a company
in which employees can have their dreams and take pride in, and 3) expand opportunities for taking active roles, the company isfocusing on creating an environment in which employees can work enthusiastically with a sense of satisfaction. This is achieved byadopting various initiatives such as assigning work according to the suitability of each and every employee, implementing monthly
individual interviews and making visual appeals of points to take note of or work processes using a whiteboard.

CSR Performance Data (Rate of employment of persons with disabilities)
My Relations with CSR: Aiming to Create Workplaces in Which Everyone Can Work with Enthusiasm
Tokio Marine Business Support (in Japanese)

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Aiming to be a Company in Which All People Respect and Support Each Other
Tokio Marine & Nichido Systems has actively been seeking to promote normalization for
persons with disabilities by making areas barrier free, hiring physically challenged persons
as IT engineers and having visually impaired persons provide in-house massage services.
In recent years, the company has been running the internal café, Smile Café, and Smile
Office Service, which provides general administrative services such as producing namecards and making printouts through persons with intellectual disabilities. Smile Café isused by around 300 people every day and is a place where employees can relax. It also
sells bread and sweets made at a nearby welfare facility. Smile Office Service isexpanding the types of work it handles every year and has gained the trust of employees.
By having general employees and persons with disabilities work together, synergetic effects are being created in terms of cheering up
each other and enhancing work satisfaction.

Tokio Marine & Nichido Systems (in Japanese)

Reform of Working Styles
Given changes in family and community environments surrounding employees, Tokio Marine Group has been striving to reform working
styles with the aims of driving sustainable growth of the company and employees and fostering a corporate culture in which employees
respect each other’s diverse values.

Initiatives in Pursuit of Highly Productive Working Styles
Tokio Marine Group is pushing ahead with various initiatives in pursuit of highly productive working styles in order to provide evenhigher added value to customers. As examples, Tokio Marine & Nichido and Tokio Marine & Nichido Life initiated Go Go Challenge Day(employees finish work at 5:30 p.m. once per week) and Season Challenge (all lights off and employees finish work at 8:00 p.m. for one
month four times a year) so as to establish the custom of each employee controlling his or her own work hours independently. In doing
so, the company aims for all employees to carry out these working practices.

In addition, we allow the use of a dedicated app that enables the confirmation, sending and receiving of company email when on themove or with a client. Tablet devices have been distributed mainly to persons in charge of sales, which has helped create anenvironment in which work that could previously only be done in the office can now be done from anywhere. On top of this, we allow
work from home and mobile work using the thin client system, mainly for management staff and persons eligible for the planning
operations-type discretionary work system, thus enabling the flexible selection of work location and work times.

The time created through these initiatives is used effectively to provide high added value and to realize individual growth and a work/lifebalance with the aim of driving sustainable growth in both the company and employees.

CSR Performance Data (Annual average actual working hours, number of thin-client terminal users)

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Fostering a Corporate Culture That Encourages Mutual Respect ofDiverse Working Styles
To support diverse working styles, Tokio Marine Group companies have established a range of systems including the introduction of asystem enabling employees to flexibly change daily working hours (working hours free choice system) as well as childcare and nursing
care leave, volunteer work leave and special consecutive paid holidays. In particular, Tokio Marine & Nichido aims for 100% of
employees to take special consecutive paid holidays. In addition, the working hours free choice system is being utilized by at least 10%of all of our employees on a single month basis.

Through these systems, each employee has the ability to choose the best working style to fit the circumstances he or she has beenplaced in. This has enabled us to create an environment in which employees with diverse values and a variety of experiences, includingchild care and nursing care, can continue to make a meaningful contribution.

CSR Performance Data (Nursing care leave system)

Support for Balancing Work and Childcare
Tokio Marine Group supports the balance between work and childcare at each Group company. In
recognition of proactive initiatives for employees’ childcare support, Tokio Marine & Nichido, Tokio
Marine & Nichido Life, Tokio Marine Millea SAST, Tokio Marine & Nichido Risk Consulting andTokio Marine & Nichido Systems were granted the Next Generation Certification Mark (Kurumin)
subsequent to accomplishing the General Business Owner Action Plan based on the Next
Generation Nurturing Support Measures Promotion Law by the Minister of Health, Labour andWelfare. Of these companies, Tokio Marine & Nichido Systems has been accredited with thePlatinum Kurumin Mark for introducing and utilizing systems that support both work and childcare
and maintaining these efforts at a high standard.

Tokio Marine & Nichido has established the “mama & papa career advancement support system”
as a system backing the growth of employees wanting to work and advance their careers whileraising children. Specifically, we have set up systems that go above and beyond what is mandatedby law and support measures realizing a smooth return to work as well as a good balance

Tokio Marine & Nichido Systems

between work and childcare. The number of people using these systems is increasing every year.

A childcare leave system up until the child turns one year and two months, as a general rule,that may be extended up to two years depending on circumstances
A shortened work hours system that can be used from pregnancy to the end of the fiscal year
when the child is in the third year of elementary school
Introducing a system allowing the viewing of company information from home during childcare
leave
Trialing a work-from-home system for employees raising children up until the child enters thethird year of elementary school
Holding seminars and opinion exchange meetings for system users and their superiors andpartners
Tokio Marine & Nichido
In recognition of these systems and the company’s other proactive initiatives for employees’
childcare support, Tokio Marine & Nichido has received the following awards thus far.

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Date
May 2010

October 2010

February 2011

January 2012

October 2014

SponsorCategoryAward

NPO Himawari no Kai

Himawari Award 2010

Corporate Category Award

Ministry of Health, Labourand Welfare“Equality promotion
company section” and“family-friendly company
section” of the 2010
Equality/Balance
Promotion Company
Commendation

Excellent Award of the
Director of the Tokyo Labor
Bureau (Double award)

Nagoya City

2010 Nagoya City
Childcare Support
Company Certification andCommendation System

Outstanding Award

Nagoya City

System of approving andawarding companies
promoting the active
participation of women in
Nagoya City in fiscal 2011

Excellent Award

Ministry of Health, Labourand Welfare“Family-friendly Enterprises
Category” of the 2014
Equal Employment/WorkLife Balance Promotion

Minister’s ExcellenceAward

Enterprises Commendation

Gunma Prefecture

System of certifying
dynamic G companies inGunma Prefecture in fiscal
2015Gold certification

October 2015

Kobe City

System of commending
enterprises that are
fulfilling for both males andfemales in fiscal 2015

Selected as an enterprisethat is fulfilling for bothmales and females

April 2016

Osaka City

System certifying leading
companies in empowering
females in Osaka City

Selected as a 2-star
Ikumen certified company

January 2017

Aichi Prefecture

System certifying
companies in empowering
females in Aichi

Certifying companies in
empowering females in
Aichi

Nagoya City

System certifying
companies promoting agood work/life balance in
NagoyaCertifying companies
promoting a good work/lifebalance in Nagoya

July 2015

July 2017

CSR Performance Data (Retiree rehiring system, maternity leave system, etc.)

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Building a Society Based on Health and Longevity to
Ensure Peace of Mind
Tokio Marine Group provides products and services that anticipate the changing social environment and customer needs by utilizing thesolutions offered by respective Group companies, including insurance. The Group will contribute to a society based on good health andlongevity through activities to raise awareness about cancer undertaken by employee volunteers in Japan and around the world,
activities to spread knowledge about nursing care and offering advice through medical professionals.
By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local
communities and society.

Relation between SDGs and content

Relevant goal

Relevant target

Description of related content

3. Good health and wellbeing

3.3 End the epidemics of AIDS,
tuberculosis, malaria andneglected tropical diseases andcombat hepatitis, water-borne
diseases and other communicablediseases
3.4 Reduce by one third premature
mortality from non-communicablediseases through prevention andtreatment and promote mental
health and well-being
3.d Strengthen the capacity of all
countries for early warning, risk
reduction and management of
national and global health risks

Products and Services
Information Disclosure/AwarenessRaising Activities
Local community and Social
Contribution Activities

4. Quality education

4.3 Ensure equal access for all
women and men to affordable andquality technical, vocational andtertiary education, including
university

N Program to Support Young
Physicians to Gain ClinicalExperience in the United States

Section composition

Products and Services
Tokio Marine Group uses the health and productivity

Information Disclosure/AwarenessRaising Activities

management know-how it has gained for insurance

Amid a rapidly aging society, Tokio Marine Group has

solutions and strives to expand related knowledge andbuilt up knowledge concerning nursing care and theprovide insurance services so as to offer arisk of infectious diseases through health-relatedcomprehensive insurance service menu that covers

insurance and services. In order to fully utilize thiscustomers’ treatment, household expenses, longevity

knowledge in society, the Group provides support thatand health.

covers nursing care for the elderly, care-related
personnel, prevention of infectious diseases andcountermeasures for companies.

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Local Community and Social
Contribution Activities

Nurturing Human Resources andR&D

Tokio Marine Group teams up with local public

Tokio Marine Group handles the joint planning andorganizations to take steps aimed at limiting thedevelopment of health and productivity management

incidence of diseases such as cancer amongapps using ICT. We also contribute to thecustomers and in society. The movement also

development of young doctors responsible forincludes efforts by employee volunteers. Overseas, we

providing medical care in the future.

conduct cancer awareness-raising activities andprovide support for cancer sufferers through employee
volunteers as well.

Products and Services
Tokio Marine Group uses the health and productivity management know-how it has gained for insurance solutions and strives to expand
related knowledge and provide insurance services so as to offer a comprehensive insurance service menu that covers customers’
treatment, household expenses, longevity and health.

Pandemic Derivatives for the World Bank
In July 2017, Tokio Marine & Nichido participated in the “Pandemic Emergency Financing Facility (PEF)” launched by the World Bankas an international initiative to manage crises caused by infectious diseases. Through the underwriting of pandemic derivatives, we will
support efforts by public-private partnerships to contain internationally threatening infectious diseases and contribute to the creation of asafe, secure and sustainable future.

Background to the Establishment of the Pandemic Emergency Financing Facility
The Japanese government brought up the issue of international health when it was host country for the G7 Ise-Shima Summit in May
2016. With the cooperation of the World Bank and World Health Organization (WHO), PEF was launched by the World Bank as a new
financial mechanism for responding to public health crises that drew on lessons learned with the Ebola virus. The Japanese government
was the first in the world to declare that it would provide financial assistance to PEF and called for the cooperation of other countries.

Overview of the Program
The PEF is the world’s first financing mechanism for swiftly and smoothly providing financial assistance in the event that a pandemic
occurs or expands in developing countries, and is funded by the International Bank for Reconstruction and Development (IBRD) of theWorld Bank Group through derivatives transactions between IBRD and insurance companies and the issuance of pandemic bonds toinvestors. In the case where data released by WHO, such as the number of deaths, rate of increase in the number of deaths and thenumber of affected countries, reach predetermined levels that have been established as criteria for funding assistance, Tokio Marine &Nichido will pay a preset amount to IBRD.

* The Japanese government announced that it would contribute USD50 million over three years prior to the meeting of G7 Finance
Ministers and Central Bank Governors in May 2016.

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Aruku Hoken
Tokio Marine & Nichido Life developed Aruku Hoken with the concept of preemptively protecting customers from serious illnesses suchas lifestyle-related diseases by supporting initiatives to improve customers’ health and quality of life. The new product, the first of its kindin the industry, provides policyholders with a wearable device and returns a portion of insurance premiums in accordance with theirhealth improvement activities, which are recorded using a special app.

In Support of Customers’ Health and Productivity Management
As Japan’s labor force shrinks, managing employee health and creating a good working environment have become importantmanagement issues. Tokio Marine & Nichido is leveraging the Group’s expertise as a “2017 Health & Productivity Stock” to support
corporate health and productivity initiatives through a range of services, and to provide group insurance, etc., that supports companies’
employee benefit programs.

Health and Productivity Management and Occupational Health and Safety (Health and Productivity Management Initiatives)

Promoting Health and Productivity Management through Academic-Industrial
Alliance ~ Collaboration with The University of Tokyo
The Health and Productivity Management (HPM) Policy Research Unit, Policy Alternatives Research Institute, The University of Tokyo,
conducts cutting-edge research* in Japan that includes taking on research projects commissioned by the Ministry of Economy, Tradeand Industry and the Ministry of Health, Labour and Welfare aimed at supporting the proliferation and promotion of health andproductivity management in Japan’s economic society from an academic perspective. The research data shows that medical andmedication costs account for only 24% of the total costs associated with the health of employees and that a major factor waspresenteeism (the loss of productivity that occurs when employees come to work but function at less than full capacity because of ill
health). The research also pointed to the need for the examination of health measures from a perspective of total optimization. Tokio
Marine & Nichido will further advance the societal implementation of these research findings in order to proliferate and promote healthand productivity management at client companies.

* Internationally comparable theoretical and factual research related to health and productivity management that includes an estimate of
total health-related costs and evaluation of health risks and clarification of their correlation toward the establishment of a scheme forassessing the effects of health and productivity management initiatives

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Framework of Health and Productivity Management Research

The University of Tokyo (Health and Productivity Management (HPM) Policy Research Unit, Policy Alternatives Research Institute

Proactive Dissemination of Information
Tokio Marine Group has been holding various seminars and participating in healthrelated events in order to convey to a broad audience the importance of corporate
health and productivity management. In October 2015, the Kanagawa prefectural
government, which has been making advanced efforts in this field, hosted the ME-BYO
Summit Kanagawa 2015 in Hakone. Besides Mr. Yuji Kuroiwa, Governor of Kanagawa
Prefecture, several tens of experts from across the world attended the summit. From
Tokio Marine & Nichido, Vice President and Executive Officer Toshifumi Kitazawa (atthe time) joined the event and delivered a presentation on the importance of health andproductivity management. In November 2015, the Nikkei BP Healthy Company Forum,
which is run by DENTSU INC., Nikkei Business Publications, Inc. and Japan Productivity Center, held a Health Management Seminarat three venues in Nagoya, Tokyo and Osaka. The seminar, for which Tokio Marine & Nichido was a special sponsor, drew more than
500 participants, mainly human resources personnel, reflecting companies’ high level of interest in this topic. Along with experts fromvarious organizations, including The University of Tokyo, Japan Medical Association and Japanese government’s Cabinet Secretariat,
Tokio Marine & Nichido conducted a presentation to share the details of joint research with The University of Tokyo and example casesof the company’s “Data Health” planning efforts. The presentation also signified the importance of collaboration between companies
and their respective health insurance associations. At the Human Capital 2016, an event for corporate human resources personnel
held in June 2016, we ran a booth and gave a seminar to convey the importance of health and productivity management to thesehuman resources personnel.

In the future as well, Tokio Marine Group will proactively disseminate relevant information as a corporate group supporting companies’
implementation of health and productivity management.

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Support for Mental Health Management
Depression is considered a modern-day illness, and a number of companies have implemented various measures to counter a growing
patient population after the figure exceeded one million in 2008. Nevertheless, the number of claims filed and approved for workers’
compensation insurance for mental disorders has continued to rise. Consequently, mental health care of employees is rising inimportance as an aspect of corporate risk management in addition to being an integral part of corporate health and welfare. Moreover,mental health measures are now required in order to be certified as a Health & Productivity Management Organization, a move that is
growing rapidly.
Tokio Marine & Nichido Medical Service offers the Employee Assistance Program (EAP) to support the mental health management ofcompanies. Besides conducting stress tests as required under the Industrial Safety and Health Law (revised in December 2015), EAP
provides a comprehensive menu of services by a team of experts including psychiatrists, clinical psychotherapists and personnel andlabor consultants. These services range from notifying employees who have no clear symptoms but are judged prone to depression
based on the results of employee stress checks to providing supportive care during a leave of absence or when returning to work,
preventing recurrence, analyzing stress level tendencies in organizations and consulting on how to create a mental health framework.
As one mental health measure following implementation of a stress test, popular courses such as “giving greetings at work” and “how topraise oneself” within a “health challenge campaign” aimed at promoting the health of an entire well-established company are helpful inalleviating employee stress and enhancing the working environment.
EAP is being used by more than 700,000 employees at present. We will continue to offer this program to everyone needing this type of
support to assist them in maintaining better mental health.
Tokio Marine & Nichido Medical Service: Health promotion under EAP (in Japanese)

Initiatives for Living BenefitsLife Insurance Revolution to Protect One’s Living
With the aging of society, advances in medical technology and shorter hospital stays, a blank area of coverage has arisen that cannot
be covered by conventional medical insurance or death coverage, such as the need for outpatient treatment and nursing care after adischarge or a decline in income due to after effects that make the insured unable to work as before hospitalization.
To provide coverage that securely fills this gap and support customers’ treatment, household expenses, longevity and health, Tokio
Marine & Nichido Life will continue to undertake its ongoing initiative called the Life Insurance Revolution to Protect One's Living.

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Click to enlarge

Living Benefit Products Including Household Income Term Insurance (as ofMarch 31, 2017)
Long-Life Support
Whole Life
Insurance

Along with severe disability and death benefits, this product features nursing care coverage for
one’s entire life in case a policyholder is judged as being in need of second degree nursing
care under the public nursing care insurance system or determined as requiring nursing careaccording to the conditions set out by Tokio Marine & Nichido Life.

Household Income
Term Insurance NEO
with Inability toWork Benefit
Insurance Plan

In addition to severe disability and death benefits, this product offers monthly benefits in

Medical Kit NEO

A medical insurance product, which covers hospitalization due to illness or injury, surgery andthe event of the inability to work due to one of five diseases (malignant neoplasm (cancer),acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure) or the need for
nursing care due to illness or injury.

radiation therapy through the policyholder’s lifetime

Medical Kit R

Medical Kit R is a medical insurance product, which in addition to Medical Kit NEO
insurance, refunds the excess of premiums paid up to the specified age over total
benefits received for hospitalization and other coverage in the form of a health refund
benefit. Received a Nikkei Veritas Award

Medical Kit Love R

A medical insurance product based on Medical Kit R, with relaxed underwriting standards forcustomers with health concerns

232

Medical Assist: Providing 24/7 Telephone Support for Customers
Seeking Advice on Illness or Injury
Medical Assist is a free health and healthcare consultation service that supports the health of policyholders and insurees of Tokio
Marine & Nichido and Tokio Marine & Nichido Life, including their families. Assistance is provided via telephone 24 hours a day, sevendays a week, including advice on everyday physical accidents, methods for handling emergencies such as sudden illnesses or injuries,
information about hospitals, clinics and other medical facilities that examine patients on holidays or late at night, consultation withspecialists in a range of more than 30 medical examination fields (by appointment only), and arrangements for transfer to otherhospitals on behalf of patients. Such concerns are addressed by experienced and knowledgeable healthcare professionals including
emergency medical specialists who take leading roles in emergency medical institutions, medical specialists qualified as university
professors or assistant professors, and nurses with a wealth of clinical experience. Nurses make the initial response to customer
inquiries, and depending on the case, emergency medical specialists and other medical staff address the issue thereafter as necessary.

Medical Assist Service Overview
Emergency
medicalconsultation

Emergency medical specialists who play a first-line role at emergency medical institutions andConsultation withmedical specialists
by appointment

Medical specialists (qualified as university professors or assistant professors) in various

Information of
medical institutions

Information from a database of 450,000 facilities nationwide is provided about emergency

Transfers/Arranging
patient transfers

A series of services are carried out for customers who become hospitalized at a leisure orbusiness travel destination, including arrangements for a private ambulance, special
procedures for boarding aircraft and arrangements for a doctor, nurse or other healthcare
professional as a companion, when transferring such customers from emergency care
hospitals to hospitals near their homes.
(Expenses incurred in the course of transportation shall be paid by customers.)

Cancer consultation
hotlinenurses with a wealth of clinical experience respond to urgent medical consultation requests
and consult on everyday physical concerns 24 hours a day/7 days a week.

diagnostic fields (more than 30 medical examination fields) provide consultation via telephone
regarding medical care and health by appointment.

care hospitals that accept patients at night and on holidays, the closest medical institutions
while traveling, etc.

Highly specialized doctors, nurses and other medical staff respond to various concerns about
cancer. They also attend to the concerns of patients who are fighting against cancer andtheir families.

For example, in the case of providing consultation about a child stung by a bee, an inquiry is first made to the caller about symptoms thechild is showing. Then, the caller will be advised whether to seek emergency medical care, while receiving instructions on first aid best
suited for the symptoms.
Medical Assist: Tokio Marine & Nichido Life (in Japanese)233

Insurance Products to Facilitate the Advancement of Regenerative
Medicine
At the timing of the enforcement of a new act to ensure the security of regenerative
medicine in 2014, Tokio Marine & Nichido has developed and released new insurance
products related to regenerative medicine, namely, insurance for clinical research on
regenerative medicine and liability insurance for cell-cultivating companies.
Regenerative medicine, causing less side effects and burden on patients as compared withother conventional treatment methods, is expected to improve the quality of life (QOL) of
elderly people and ensure a longer healthy life. In Japan, however, regenerative medicine isstill in the process of developing into an industry and practical applications.
To accelerate the process, many players must enter the field. One drawback is the cost andrisk involved in regenerative medicine. The solution, we believe, is insurance.

If new players and researchers can leverage insurance as a means to provide compensation for negative effects in patients undergoing
regenerative medicine treatments, and thus reduce the said cost and risk, there will be a better chance that more players would take on
the challenge of developing regenerative medicine into an industry and practical applications. By providing such insurance products,
Tokio Marine & Nichido will contribute to the advancement of regenerative medicine in Japan.

Information Disclosure/Awareness-Raising Activities
Amid a rapidly aging society, Tokio Marine Group has built up knowledge concerning nursing care and the risk of infectious diseases
through health-related insurance and services. In order to fully utilize this knowledge in society, the Group provides support that covers
nursing care for the elderly, care-related personnel, prevention of infectious diseases and countermeasures for companies.

Initiatives for Longevity Risk: Academy of Health and Long LifeIn February 2012, Tokio Marine & Nichido Life established the Academy of Health andLong Life section of its website to convey to the broadest possible audience theimportance of disease prevention and health management in leading a healthy life
long into the future. Tokio Marine & Nichido Life guides visitors through the academy
and explains what is available at the Health Promotion Center, Infirmary, Retirement
Preparations Center and Library. Each “facility” provides information on lifestylerelated diseases, nursing care and other relevant topics.
We provide various information maintained by Tokio Marine & Nichido Life and othercompanies in Tokio Marine Group, including Tokio Marine & Nichido Medical Service
and Tokio Marine Nichido Better Life Service, and business partners.

234

Main Contents
Health Promotion
CenterLifestyle-related disease self-check
Understanding and preventing lifestyle-related diseases
Case studies of five diseases*
Dr. Negoro’s health and longevity lifestyle course

Retirement
Preparations Center

Preparing retirement funds
Current state of nursing care
Case studies of nursing care

Library

Questionnaire on cancer
Survey of attitudes about longevity

Infirmary

How to “read” your health checkup results
Tips on selecting medical institutions and seeing doctors* Malignant neoplasm (cancer), acute myocardial infarction, stroke, cirrhosis of the liver, chronic renal failure

Tokio Marine & Nichido Life: Academy of Health and Long Life (in Japanese)

Publication of a Book, Protecting Families and Companies –Guidebook on Combating Infectious Diseases

In April 2015, Tokio Marine & Nichido Risk Consulting wrote and published a book, Protecting
Families and Companies – Guidebook on Combating Infectious Diseases (supervised by Koji
Wada, a doctor at the National Center for Global Health and Medicine).
The book uses many charts, tables and illustrations to explain in an easy-to-understand manner
the risk of Ebola hemorrhagic fever, new strains of influenza and other infectious diseases andnecessary measures to be taken by companies and individuals. Chapter 4 (Protecting
Companies) of the book, in particular, describes in detail the characteristics of infectious
diseases as risk to companies, minimum required measures, points to be noted when building a
structure to ensure business continuity and other important points when implementing measuresat overseas bases.

235

Seminar on Balancing Work with Elder Care ~ Aiming to Eliminate the
Need to Leave Employment for Elder Care ~Amid the rapidly aging society, many workers are now forced to leave their jobs to take careof their elderly parents, and “leaving full-time employment for elder care” has become a social
issue of increasing prevalence. According to the government’s statistics, more than 100,000
workers leave their job every year for the reason of elder care, while about 2.91 million
people work while taking care of their elderly parents or relatives. For companies, it is an
issue of losing the core group of their workforce since people leaving their job are mainly intheir 40s and 50s. These caregivers, on the other hand, also bear a significant burden both
economically and mentally because they have no idea for how long their days of caregiving
will continue.
To respond to this social issue, Tokio Marine Nichido Better Life Service provides a seminar on balancing work with elder care for
employees of companies and corporations. The seminar is based on Tokio Marine Nichido Better Life Service’s expertise as a provider ofnursing care services and is designed to convey useful information that will help caregivers reduce the burden imposed on them andcontinue their work while utilizing various nursing care services. The company holds this seminar nationwide, with the aim of providing
support as society as a whole to people in need of nursing care.

Local Community and Social Contribution Activities
Tokio Marine Group teams up with local public organizations to take steps aimed at limiting the incidence of diseases such as cancer
among customers and in society. The movement also includes efforts by employee volunteers. Overseas, we conduct cancer
awareness-raising activities and provide support for cancer sufferers through employee volunteers as well.

Movement to Protect Customers from Cancer
Background of the Initiative
As part of efforts to fulfill its social mission as an insurance company providing cancer insurance, Tokio Marine & Nichido Life has been
supporting the Pink Ribbon Movement since March 2005. Extending these activities, we have decided to steadily offer comprehensive
solutions for customers’ concerns. As a first step, upon the release of an insurance product to support cancer treatment in September
2007, we rolled out a company-wide, ongoing and perpetual initiative called the Movement to Protect Customers from Cancer.

Basic Policy
In Japan, cancer is considered a national disease and is a source of much grief. The fact has fueled our desire to protect our customers
from cancer to help ease the suffering of cancer patients and to assist their families going through the ordeal. For us, the social role ofan insurance company now extends beyond delivering financial confidence in terms of insurance payments to working to prevent cancer
and providing mental support. Accordingly, Tokio Marine & Nichido Life has launched the Movement to Protect Customers from Cancer,
which consists of the following three steps.

236

Leading Causes of Death in Japan
In Japan, the annual cancer-caused death toll exceeds 370,000 (28.5%).

Based on the Monthly Reports of Vital Statistics 2015 by the Ministry of Health, Labour and Welfare, available at:
http://www.mhlw.go.jp/toukei/saikin/hw/jinkou/geppo/nengai15/dl/kekka.pdf (in Japanese) (983KB)

237

Collaboration with Local Authorities
An urgent task is to improve cancer examination rates in order to detect the disease at an early stage. However, the checkup rate is as
low as approximately 20% on a national average, being far lower than 50% targeted by the government and local authorities. Based on
the belief that joint action with as many people as possible is indispensable for improving the situation, Tokio Marine Group has signed
agreements with 44 prefectural bodies and 17 cities (as of March 31, 2017) and has been actively promoting collaboration with them tocall more attention to cancer and raise examination rates.
In October 2009, Tokio Marine & Nichido Life and Tokio Marine & Nichido became promoting partners for Corporate Actions for Cancer
Checkups, a national project commissioned by the Ministry of Health, Labour and Welfare to raise the cancer examination rate to morethan 50% through joint efforts by the government and companies. By taking part in this public-private partnership, we intend tocontribute to the improvement of the cancer examination rate in Japan.

Nationwide Regional Activities
Tokio Marine & Nichido Life encourages cancer education activities in its daily sales operations with the aim of disseminating cancer
knowledge and increasing cancer examination rates. In addition to periodic cancer-related study sessions, exchange meetings andseminars for agents/consignees at branch offices across the country, we hold a national conference of employees and agent/consignee
representatives who are actively and responsibly engaged in these cancer awareness efforts. More than 950 representatives
participated in the tenth conference held in October 2016. This national conference served to extend knowledge and foster a strong
sense of mission concerning cancer awareness through lectures by cancer patients and healthcare professionals as well as a panel
discussion entitled “Cancer treatment for patients diagnosed with only six months to live ~ How to choose a life that best suits you.”

Joint Research with the Shizuoka Cancer Center
In 2007, Tokio Marine & Nichido Life and Tokio Marine & Nichido Medical Service (TMS),
both of which provide insurance products and medical services from patients’ viewpoints,
concluded a comprehensive agreement on joint research into the best ways to provide
consultation, support and information regarding the treatment of cancer with the
Shizuoka Cancer Center, one of the top-level facilities in Japan for the diagnosis andtreatment of cancer and support services for cancer patients and their families. This joint
research program has been promoting initiatives to protect customers against risks,
worries and anxieties by jointly developing tools to communicate to them in plain
language the importance of preventive medicine and medical checkups, as well as
knowledge on cancer; carrying out drives for education through Tokio Marine & Nichido

the Shizuoka Cancer Center

Life’s nationwide sales network; and opening a cancer consultation hotline at TMS’s 24hour Call Center.

Promoting the Pink Ribbon Movement
Tokio Marine & Nichido Life has been providing support for the Pink Ribbon Campaign
through J.POSH, an NPO engaged in pink ribbon movements for breast cancer
awareness in Japan, to convey the importance of early detection of breast cancer. We
have continued to hold street campaigns nationwide and hand out awareness leaflets*since 2005.

* The certified NPO J.POSH collaborates with medical institutions nationwide on the Japan Mammography Sunday (J.M.S) initiative tocreate an environment enabling women who are busy on weekdays to have mammograms on the third Sunday in October. Tokio
Marine & Nichido Life also supports this initiative and hands out a list of available medical institutions.

J.POSH (Japan Breast Cancer Pink Ribbon Movement) (in Japanese)238

Providing Encouragement to Cancer Patients by Making Terry Cloth Caps
Since fiscal 2009, Tokio Marine & Nichido Life has joined initiatives undertaken by the
Iwate Hospice Association, a citizens’ group in Morioka City, Iwate Prefecture, to support
cancer patients and their families and help them gain courage to fight against the disease.
The company has been making terry cloth caps for patients undergoing anticancer drug
treatment. Every year, participants from Tokio Marine & Nichido Life and other Tokio
Marine Group companies and their families stitch the caps together and donate more than
1,000 caps as Christmas presents to cancer hospitals nationwide through the Iwate
Hospice Association.
Iwate Hospice Association (in Japanese)

Education and Childcare Support for Orphans
Tokio Marine Group has set “Providing Safety and Security,” “Protecting the Earth” and “Supporting People” as its three core CSR
themes as it promotes CSR. Tokio Marine & Nichido Life started new social contribution activities under the theme “Supporting People”
to coincide with its 20th anniversary.

Education and Childcare Support for Orphans
The company has established a fund to financially support children who have lost one or both parents due to illness, including cancer,
and offers benefit-type scholarships and educational materials. Benefit-type scholarships of 300,000 yen per year are provided to highschool students wishing to go to university or an equivalent educational institute. The Kodomo Challenge series of educational materials
developed by Benesse Corporation is sent free of charge every month to children in kindergarten (for a maximum of three years).
Applications for both of these benefits are accepted regardless of applicants’ being policyholders of Tokio Marine & Nichido Life.

Donation to organizations helping children undergoing medical treatment and elderly people
Donations from the company’s employees and agents will be used to support activities of the following organizations helping children
undergoing medical treatment and elderly people.Donations were made to the following organizations in fiscal 2016.
NPO National Support Network for Children with Intractable Diseases
NPO CliniClowns Association
NPO Dementia Friendship Club239

Supporting and Collaborating with the Center for iPS Cell Researchand Application (CiRA), Kyoto University
In January 2015, Tokio Marine & Nichido donated a total of 100 million yen to Kyoto
University’s iPS Cell Research Fund, covering a five-year period. In addition, the company
called for donations to the fund from employees of Tokio Marine Group companies and otherindividuals and made an additional donation exceeding 1 million yen in fiscal 2016, as was
also the case in fiscal 2015.
Currently, the Center for iPS Cell Research and Application (CiRA) has been undertaking a
project called the iPS Cell Stock for Regenerative Medicine to stockpile induced pluripotent
stem (iPS) cells for medical use. It involves collecting blood from donors having a special typeof human leukocyte antigens (HLAs), which is thought to cause less immune rejection. In August 2016, CiRA started collaborating with
Kaijo Building Clinic, a tie-up medical institution of Tokio Marine Group, to expand a donor base. Collection of blood, which had only been
performed by Kyoto University Hospital, is now also conducted by the clinic.
CiRA started providing iPS Cell Stock for Regenerative Medicine in August 2015 and plans to have enough iPS cell stock to cover
30-50% of the people in Japan by the end of fiscal 2017.
CiRA is working on research every day to enable the practical application of iPS cell technology. Through our donations to the researchfund, we hope to ease the suffering of people with intractable diseases and injuries and contribute to the establishment of a research
environment that can stably obtain a pool of excellent researchers and research supporters and to the further advancement of research inthis area. At the same time, we will continue to provide support to health, medical and other related fields to deliver safety and security inthe form of risk management, including insurance, and through collaboration among Group companies.

AED & Basic Life-Saving Workshop to Build a Society That Can
Practice Life-Saving Skills
Tokio Marine Group provides a workshop to practice using Automated External Defibrillators(AEDs) and to perform cardiopulmonary resuscitation (CPR). Around 830 employees from
Tokio Marine Group attended the workshop in fiscal 2016. Through the workshop,
participants have realized that they do not have to be an expert to perform CPR and gained
enough confidence to take action rather than just standing by in case of an emergency.

In cooperation with the Marunouchi Fire Station of the Tokyo Fire Department (TFD),
Tokio Marine & Nichido provided a workshop to learn standard first aid at its head office.
Over the course of two training courses, lecturers from the fire station taught about 22
employees from Tokio Marine & Nichido and Group companies how to use AEDs, perform
CPR, prevent suffocation and stop bleeding. At the completion of these courses,
participants received a first aid skills certificate issued by the TFD Fire Chief. Participantslearned correct first aid techniques and gained confidence for responding to an
emergency.

240

Providing Japanese-Language Medical Services in the United States
The Japanese Medical Practice outpatient clinic operated by Mount Sinai Beth Israel in New York City with donations from Tokio Marine& Nichido has been providing medical services in Japanese since 1990. At the event celebrating the 100th anniversary of the JapaneseAmerican Association of New York held in fiscal 2009, the Japanese Medical Practice outpatient clinic offered medical consultation
services and held medical seminars for elderly Japanese-American people living in New York. This clinic plays a major role in providing
medical services to the local Japanese community and is highly regarded by the Japanese Consulate General in New York as a medical
institution providing services to Japanese people.

Nurturing Human Resources and R&D
Tokio Marine Group plays a role in the R&D of health and productivity management apps using ICT. We also contribute to thedevelopment of young doctors responsible for providing medical care in the future.

N Program to Support Young Physicians to Gain Clinical Experience inthe United States
In collaboration with Mount Sinai Beth Israel, Tokio Marine & Nichido has been offering the
N Program since 1991. This is a medical residency program to promote exchange between
the two countries in the medical field by dispatching every year young Japanese doctors
with the desire to gain clinical experience in the United States.

In general, people wishing to experience clinical training in the United States are selected by way of a nationwide recruitment system.
The N Program is handled differently, however, and has become an invaluable program for young Japanese doctors who want toundergo clinical training at an educational hospital in the United States. The N Program has made remarkable progress thanks to thecooperation of teachers at U.S. medical institutions and the efforts of residents who participated as trainee physicians. To date, thetotal number of trainees and graduates of this program has grown to over 170.
N Program (in Japanese)241

Joint Planning and Development Support for docomo Healthcare’s
Karada no Kimochi

Tokio Marine & Nichido conducted joint planning and development support for the cash benefit for the
medical treatment portion of Karada no Kimochi (“How my body feels”) service provided by docomo
Healthcare, Inc. from June 2013. Specifically, when the input data uncovers a change in body
condition, the customer is encouraged to see a doctor and receives a cash benefit when medical
advice and treatment are received from a qualified medical professional. In this way, it provides
support that ensures a sense of security. The service has a high level of social significance becauseof its link to prevention and early detection of breast cancer and uterine cancer, two serious illnesses
affecting women for which early detection efforts are lagging behind in Japan. This service wasrecognized by the Celent Model Insurer Asia Awards 2014*1 by Celent, a U.S. research andconsulting firm specialized in the financial field. It also received an excellent award in the Nihon
Service Award Fiscal 2015*2 hosted by the Service Productivity & Innovation for Growth Council.

*1 The Celent Model Insurer Asia Awards are the Asia category of the Celent Model Insurer Awards, an internationally high profile
award program in the insurance industry. Every year, it recognizes insurers for their effective use of information technology ininsurance.
*2 The Nihon Service Award is the first award program in Japan to evaluate diverse services across different industries by using
common evaluation criteria and recognize excellent services.
docomo Healthcare: Karada no Kimochi (in Japanese)242

Nurturing Generations Responsible for the Future
Tokio Marine Group is promoting social contribution through the establishment of foundations to nurture generations responsible for the
future with the aim of developing youth and promoting sport. In addition, we implement local social contribution activities in conjunction
with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action
volunteers and NGOs. We also provide support to charity organizations.

Relation between written content and goal

Relevant goal

Relevant target

Description of related content

4. Quality education

4.1 Ensure that all girls and boys
complete free, equitable andquality primary and secondary
education
4.6 Ensure that all youth and asubstantial proportion of adults,
both men and women, achieve
literacy and numeracy

Ashinaga Charity & Walk
Participating in Room to Read’s
Educational Support Program in
Developing Countries

8. Decent work andeconomic growth

8.6 Substantially reduce theproportion of youth not in
employment, education or training

Ashinaga Charity & Walk
Participating in Room to Read’s
Educational Support Program in
Developing Countries

Section composition

Foundations

Awareness-Raising Activities

Tokio Marine & Nichido promotes social contribution

We encourage children who will lead the next

activities through three foundations with such aims as

generation to think about environmental issues andhelping young people grow, encouraging international

disaster preparedness through our lesson programcultural exchange and promoting sports in the local

delivered to schools and other environmental

community.

initiatives.

Local Community and Social
Contribution Activities

Donations and Other Support

Through its employee volunteers, Tokio Marine Grouporphans of traffic accidents and educate youths insupports orphans and cooperates with the proliferationdifferent countries around the world through ourof Child Line together with educational NGOs likebacking of international and domestic NGOs andAshinaga.

charity organizations.

Tokio Marine Group works to promote sports, support243

Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims as helping young people grow,encouraging international cultural exchange and promoting sports in the local community.

Social Contribution Activities through Foundations
Tokio Marine & Nichido promotes social contribution activities through three foundations with such aims as helping young people grow,encouraging international cultural exchange and promoting sports in the local community.

Tokio Marine Kagami Memorial Foundation was established in 1939 and initiated a scholarship program in 1941. The foundation
provides scholarships to students at Japanese universities and graduate school exchange students from ASEAN nations and assists
academic studies by researchers.

Tokio Marine & Nichido Educational Development Fund, established in 1984, offers assistance to elementary school and junior highschool children orphaned through traffic accidents and for educational research by educators.

The Tokio Marine Sports Foundation was established in 1937 with the aim of promoting sports activities among the public to help bringbright and enriched lives to the people of Japan. The two facilities owned by the foundation, Nasu Sports Park and Toda Boathouse (awater sports facility), are used by a wide range of groups from young children to senior citizens. The foundation is also involved in local
support exchange events planned by members of Tokio Marine & Nichido’s sports teams and charity concerts given by the company's
orchestra.

Overview and Activities of Each Foundation
Public Interest Incorporated
Foundation

Tokio Marine Kagami Memorial
Foundation

Summary
Provides scholarships andeducational training assistance tostudents at Japanese universities
and graduate school exchange
students from ASEAN nations
Provides academic research aid andearthquake research aid to youngsocial science researchers

Activities in Fiscal 2016

Provided a total of 64.26 million yen to
93 new and existing scholarshipstudents and 7.82 million yen in aid to
six research aid projects

Tokio Marine & Nichido Educational
Development Fund

Provides assistance for educators andto children orphaned through traffic
accidents

Financial assistance for education andresearch: 147 cases
Scholarships for children orphaned
through traffic accidents: 118 individuals

The Tokio Marine Sports Foundation

Promotes sports activities in local
communities

Number of persons using Nasu Sports
Park: 56,460
Number of persons using Toda
Boathouse: 5,030

Tokio Marine Kagami Memorial Foundation scholarships for exchange students from ASEAN nations (in Japanese)
Tokio Marine & Nichido Educational Development Fund (in Japanese)
The Tokio Marine Sports Foundation youth exchange project through sports activities (in Japanese)244

Awareness-Raising Activities
We encourage children who will take the lead in the next generation to think about environmental issues and disaster preparedness
through our lesson programs delivered to schools and other environmental initiatives.

“Group Work on Managing Risks and Opportunities”: Career
Development Program for Junior High and High School Students
Career education has never been more important. Tokio Marine Group has collaborated with
universities, NPOs and educators to develop its own career education program using card
games and teamwork activities. In the program, “Group Work on Managing Risks andOpportunities”, students become owners of a bakery and have to think about ways tooperate the bakery successfully over a long period, including how to use insurance. The
lesson simulates responses to various risks associated with owning a business, enabling thestudents to discover issues for themselves and solve them collaboratively. From fiscal 2017,
the program is being expanded throughout Japan.

Programs for Children (Delivery of Lesson Programs andEnvironmental Education)
We encourage children who will take the lead in the next generation to think about environmental issues and disaster preparedness
through our lesson programs delivered to schools and other environmental initiatives.

Disaster Prevention Lessons
Green Lessons: The Mangrove Story
Children’s Environmental Award and Iriomote Island Eco Experience Tour

245

Local Community and Social Contribution Activities
Through its employee volunteers, Tokio Marine Group supports orphans and cooperates with the proliferation of Child Line together witheducational NGOs like Ashinaga.

Ashinaga Charity & Walk
Tokio Marine & Nichido and Meiji Yasuda Life Insurance Company jointly held a charity
walk event, Ashinaga Charity & Walk. From Tokio Marine & Nichido, a total of 1,677
employees and their families participated in this event at 59 venues across the country. A
portion of their participation fees was used to support orphans as described below.

(1) Donated to Ashinaga to be used for the following purposes to support orphans:Construction and operation of Tohoku Rainbow House, a healing space for children orphaned by the Great East Japan
Earthquake
Scholarship loans for orphans who want to attend high school, university, junior college or other educational institution
Support for Ashinaga’s scholarships for international students(2) Allocated as financial assistance to orphans living in prefectures affected by the Great East Japan Earthquake through donations
to orphan support funds

Supporting Child Line Support Center Japan
Tokio Marine & Nichido has invited the specified NPO Child Line Support Center Japan togive a lecture about the organization’s activities every year since 2012. They discuss someof the anxieties and other issues brought up by youths through Child Line, a dedicatedphone line that children can call free of charge from anywhere in Japan. After this, Tokio
Marine Group employees serve as volunteers for delivering cards inscribed with the ChildLine telephone number to children. Employees from Tokio Marine Asset Management andTokio Marine Business Support volunteer for sending the cards to the children.
Child Line

Disaster Education Support for Children in China
Disaster Prevention Lessons in China
In 2016 Disaster Prevention Lessons were extended beyond Japan, as this program also commenced at The Tokio Marine & Nichido
Fire Insurance Company (China) Limited. In China, the concept of preparing for a fire or natural disaster still has not firmly taken root insociety. For this reason, it is necessary to raise disaster prevention awareness of society as a whole. We developed our educational
materials from scratch in consideration of the characteristics of disasters in China and held Disaster Prevention Lessons for elementary
schools and junior high schools. We incorporated original content into this program to ensure children could understand the lessons
without getting bored. This included using easily understandable materials using pictures and drawings, explanations that incorporated
gestures and impersonations and student participation using a quiz format.
In fiscal 2016, approximately 150 children took the lessons on a total of four occasions.
246

Educational Assistance for Children of Migrant Workers in China
Since 2009, Tokio Marine Group has been collaborating with the All-China Youth Federation to support children of migrant workers(children living in farming villages while their parents work in the city). We have established support facilities in over 200 locations
throughout China, and Group employees engage in various volunteer activities every year.

In July 2016 some 20 employees undertook volunteer efforts at an elementary school in Dezhou City, Shandong Province, in China,
beginning with Kunio Ishihara, advisor at Tokio Marine & Nichido. It was a lively interchange that included awareness-raising activities
based on the theme of safety precautions with around 40 children on the school grounds and in the classroom.

Around 20 employees, including Kenichi Komiya, president of Tokio Marine & Nichido (China), conducted a volunteer activity at anelementary school in Guangyuan, Sichuan Province.

Tokio Marine & Nichido (China) has been highly praised by a local Communist Youth League for providing disaster preparedness
lessons in regions outside Shanghai for the first time.

Concluded Educational Support Agreement for Elementary SchoolStudents
Tokio Marine Newa Insurance of Taiwan has conducted volunteer activities to help children at a local elementary school located near its
head office safely cross the road for the past 10 years since 2005. An educational support agreement was concluded with the school in2014 based on the relationship of trust built up over such a long period. The company will contribute to the growth of the children at theschool, which boasts over a 100-year history, and the advancement of the region’s culture through such means as creating educational
materials for art class, upgrading the school’s equipment, holding concerts in the community and supporting children with disabilities.

247

Donations and Other Support
Tokio Marine Group works to promote sports, support orphans of traffic accidents and educate youths in different countries around theworld through our backing of international and domestic NGOs and charity organizations.

Cooperating with the NPO Association for Assistance to Children
Orphaned in Traffic Accidents
Nisshin Fire supports children who have lost one or both of their parents in traffic accidents
through the NPO Association for Assistance to Children Orphaned in Traffic Accidents.

The company held a charity bazaar with second-hand books and CDs collected from
employees and allocated the proceeds for donation. In fiscal 2016, a total of 172,074 yen
was donated to the association.

Going forward, the company will continue supporting children orphaned in traffic accidents
through this association.

Serving as a Special Sponsor of the JOC Junior Olympic Cup
Swimming Tournament
Tokio Marine & Nichido started providing support to the Japan Swimming Federation as
one of the initiatives undertaken to commemorate its 110th anniversary in 1989, with thisyear marking the 29th year of support. Specific efforts include serving as a special sponsorof the National JOC Junior Olympic Cup Swimming Tournament held twice a year andproviding support for the costs of attending overseas competitions and training camps for
Junior Olympic athletes. The company contributes to the healthy development of young
people who will represent the future by promoting swimming (Tokio Marine & Nichido is aTokyo 2020 Gold Partner (non-life insurance)).

Go! Go! Junior Swimmers! (in Japanese)
Swimming Support Site “Forever, with Swimming” (in Japanese)248

Participating in the TABLE FOR TWO Charity Initiative Aimed at
Achieving an Optimal Food Balance in the World
Tokio Marine & Nichido participates in the TABLE FOR TWO initiative and has been offering a TABLE FOR TWO menu in the employee
cafeteria at its head office.

TABLE FOR TWO is an initiative to donate a part (usually 20 yen) of the price of a lunch offered in a company cafeteria to school meal
programs in developing countries.

Of the total world population of almost seven billion, one billion people suffer from hunger while another billion are experiencing obesityand other diet-linked, lifestyle-related diseases. To eliminate this serious food imbalance, the TABLE FOR TWO initiative was launched
in Japan in fall 2007. The amount of 20 yen donated from every lunch is equal to one school meal in developing countries. Thus, thename "TABLE FOR TWO" came from the idea that each of us in a developed country shares a table with one child in a developing
country. We are having lunch together, beyond time and space.

Overview of TABLE FOR TWO in Tokio Marine & Nichido
Location

Employee cafeteria at the head office

MethodPurchasing a 580-yen TABLE FOR TWO lunch (680-800 kcal) automatically donates 20 yen through the NPO
TABLE FOR TWO International, which will be used to buy school meals for children in developing countries

TABLE FOR TWO

Participating in Room to Read's Educational Support Program in
Developing Countries
Tokio Marine & Nichido has participated in the educational support effort led by theinternational NGO Room to Read since fiscal 2010. Over the seven years from fiscal 2010
to fiscal 2016, the company donated about USD100,000 annually, providing educational
support for a total of about 1,600 girls to help them attain independence in the future andoffering a study environment for children by opening 16 reading rooms in India, Bangladesh
and Vietnam.

For girls not attending school for economic reasons or because they are tied to household duties as a result of their parents’ lack ofunderstanding, the program offers financial aid for tuition fees and endeavors to convey the importance of education to their families
through home visits. These efforts have allowed girls to continue their education, with many achieving excellent performance in theirschoolwork to make their dreams a reality.

India, Bangladesh and Vietnam are three mangrove planting regions covered under the company’s ongoing Mangrove Planting
Project initiated in 1999. Through the Mangrove Planting Project and educational support program, Tokio Marine & Nichido thus
carries out the dual-purpose global social contribution activities of nurturing both trees and people.

International NGO Room to Read

249

Aiming to Create a Symbiotic Society
Tokio Marine Group aims to create a symbiotic society for everyone both socially and economically, irrespective of age, gender ordisability. To this end, employees around the world are proactively working on activities that support the elderly, the deaf and blind,athletes and expectant mothers in conjunction with NGOs.

Relation between written content and SDGs

Relevant goal

10. Reduced inequalities

Relevant target
10.2 Empower and promote thesocial, economic and politicalinclusion of all, irrespective of age,sex, disability, race, ethnicity,
origin, religion or economic or otherstatusDescription of related content

All content in general

Section composition

Building a Society in Which theElderly Can Live with Peace of Mind

Building a Society That Transcends
Disabilities

Tokio Marine Group undertakes social activities for the

Tokio Marine & Nichido supports deaf and blindelderly and persons suffering from dementia as part ofpersons in conjunction with the Japan Deafblindvolunteer activities supporting the safety and security

Association and supports sports for disabled personsof the local community and families.

through the Japanese Para-Sports Association andSpecial Olympics Nippon Foundation.

Donations
Tokio Marine Group supports the NPOs Himawari no
Kai and Sawayaka Welfare Foundation.

250

Building a Society in Which the Elderly Can Live with Peace of
Mind
Tokio Marine Group undertakes social activities for the elderly and persons suffering from dementia as part of volunteer activities
supporting the safety and security of the local community and families.

Contributing to the Creation of Communities That UnderstandDementia ~ Courses to Foster Support for Dementia Care ~Tokio Marine Group provides support for the Million-Supporter Caravan for Dementia, which
is promoted by the Ministry of Health, Labour and Welfare and the nationwide Caravan Mate
Liaison Council, and conducts courses to foster support for dementia care as a volunteer
activity to support the safety and security of local communities and families. With theultimate goal of creating neighborhoods where people with dementia and their families canlive with peace of mind, the program is designed so that employees who take the course
have the correct knowledge about dementia to share with friends and families as well as
support and give compassionate consideration to people with dementia and their families inwork and private life.
During the one-and-a-half-hour program conducted in each work department, mainly in Tokyo, attendees watched a DVD, listened to alecture given by an employee (called a “caravan mate”) who has received special training on this subject and participated in a roleplaying session. As of March 2017, a total of around 4,400 Group company employees have participated in this educational program andbecome supporters for dementia care. We intend to promote this program further, as it gives us a good opportunity to deepen our
understanding of the aging population and dementia and think about how we accordingly deal with our customers and our own families.
Million-Supporter Caravan for Dementia (in Japanese)251Holding a Seminar on Caregiving Skills
Tokio Marine & Nichido invited employees of Tokio Marine Nichido Better Life Service as lecturers and held a Seminar on Caregiving
Skills at its head office. It is a basic seminar on caregiving skills, which aims to make participants “persons who can provide a little bit ofhelp” when dealing with the elderly and people with disabilities.

About 31 employees from Tokio Marine & Nichido and Group companies participated in the seminar. In addition to an elderly simulation
program to experience elderly people’s vision, hearing and other physical functions, the seminar provided tips on caregiving and points
to be noted when giving assistance and taught participants simple sign language and Braille. Many participants felt ready and eager tohelp the elderly and persons with disabilities.

Learning Braille

Elderly simulation program

Activities Associated with an Elderly Watch Support Network Project
Tokio Marine Assistance concluded an agreement related to an elderly watch support network project in Shinagawa Ward, Tokyo, in
November 2015 with the Shinagawa Ward Council on Social Welfare and activities continue to this day. The project aims to ensure theearly discovery of abnormal changes in elderly persons living alone to prevent unattended deaths.
The company utilizes its excellent phone response skills amassed in the course of its corecall center business and employees serve as volunteers for making regular calls to theelderly as part of a service confirming their safety being implemented by Shinagawa Ward’s“Sasaeai Hotto Station” . Employees make regular phone calls to the homes of elderly
persons living in Shinagawa Ward, and if there is no answer or they detect an abnormalchange during the conversation, they immediately report it to “Sasaeai Hotto Station” so thatthe situation can be handled as smoothly as possible. In fiscal 2016, the volunteer service
was implemented 96 times following expansion of the service area and the yearly rise in thenumber of elderly persons to whom they make phone calls. This project will continue to be
carried out as a means of contributing to the local community.

* A consultation service established by Shinagawa Ward to ease the anxieties of elderly persons living alone so that they can continue
living in a familiar environment*252

Building a Society That Transcends Disabilities
Tokio Marine & Nichido supports deaf and blind persons in conjunction with the Japan Deafblind Association and supports sports fordisabled persons through the Japanese Para-Sports Association and Special Olympics Nippon Foundation.

Collaboration with the Japan Deafblind Association
The Japan Deafblind Association is engaged in activities to support people with hearing
and vision impairments across the country. Their activities include dispatching sign
language interpreters and helpers, training interpreters and publishing a biannual magazine
for the hearing and visually impaired. Tokio Marine & Nichido has become a supporting
member of the association since 2008. At the association’s annual national conference,
which is held for the purpose of promoting exchange among people with these impairments
and improving the skills of sign language interpreters and helpers, employees working in
offices and branches in respective areas serve as volunteer staff to cooperate in runningthe event. In fiscal 2016, about 37 employees from the Fukuoka region provided support
for the organization’s 25th national conference in Kitakyusu City.

Japan Deafblind Association (in Japanese)

Building a Society That Transcends Disabilities ~ Learn About, Watch
and Experience Sports by Disabled Persons
Tokio Marine & Nichido supports the Tokyo 2020 Olympic and Paralympic Games as aTokyo 2020 Gold Partner (non-life insurance). As for the Paralympic Games, the company
supports athletes striving to overcome the challenge of disability and is enhancing
opportunities for employees to provide support and volunteer at sports events for thedisabled. We started sponsoring the Japanese Para-Sports Association (JPSA) in May
2016 and Japan Inclusive Football Federation (JIFF) in October 2016 to this end.
Employees from around Japan conduct volunteer activities and go to cheer on athletes atthe 2016 Japan Para Championships, which are sports events for disabled persons held
regionally.

Building a Society in Which Anyone Can Take on Active Roles with theSpecial Olympics
In support of the Special Olympics Nippon Foundation’s vision of creating a society where people with and without disabilities
understand and respect each other’s differences and live and grow together, Tokio Marine & Nichido became an official sponsor of thefoundation in fiscal 2005 and has been supporting its activities by providing funds and volunteers. Additionally, Tokio Marine Group
undertakes a year-round volunteer activity to create good luck bracelets to show our support to athletes of the foundation. In 2016, a
total of about 1,950 employees joined this activity.

253

Donations
Tokio Marine Group supports the NPOs Himawari no Kai and Sawayaka Welfare Foundation.

Building a Society in Which Expectant Mothers Can Live with Peace ofMind ~ Supporting Himawari no Kai
Tokio Marine & Nichido and Tokio Marine & Nichido Life have been supporting the NPO Himawari no
Kai since 2011. Himawari no Kai is an NPO approved by the Cabinet Office, Government of Japanthat was established in 1997 with the aim of assisting expectant mothers and their families. The
organization’s most notable activity is increasing public recognition of its Maternity Mark. Moreover, it
hands out traffic safety stickers bearing this mark to protect new mothers from traffic accidents. By
supporting the organization, we will further contribute to the creation of local communities and society
where expecting mothers and their families can live with peace of mind.

Himawari no Kai (in Japanese)

Contributing to Building a New Society in Which All People Have a
Close Rapport ~ Tie-up with the Sawayaka Welfare Foundation
The Sawayaka Welfare Foundation forms a network with a number of volunteer organizations across the country and works to build asystem of mutual assistance in each local community with the ultimate goal of “building a new society in which all people can develop a
close rapport with each other.” Tokio Marine & Nichido empathizes with this organizational philosophy and partners with the foundation.
National volunteer network information of the Sawayaka Welfare Foundation (in Japanese)254

Gold Partner (Non-life Insurance) of the Tokyo 2020 Olympic
and Paralympic Games
Tokio Marine & Nichido was appointed as a Gold Partner of the Tokyo 2020 Olympic and Paralympic Games (the “Tokyo 2020
Games”). We support the Tokyo 2020 Games and Japan Olympic and Paralympic teams as a non-life insurance company. We are a“Tokyo 2020 Gold Partner,” the highest tier of the Tokyo 2020 domestic sponsorship program.

Tokio Marine Group sets customer trust as the foundation of all its activities and upholds a corporate philosophy of contributing to thedevelopment of an affluent and comfortable society as well as a prosperous economy by providing “safety and security” to ourcustomers. Based on the desire to contribute to the healthy development of young people and of sports in Japan, we have supported
sports in various ways. Examples of such initiatives are Tokio Marine & Nichido’s Gold Partnership for the Tokyo 2020 Games since2013 and official sponsorship of the Japan Swimming Federation or support of the Special Olympics Nippon Foundation. We will
support the challenges of athletes, people and society as a Tokyo 2020 Gold Partner together with other partner companies not only
for the success of the Tokyo 2020 Games but also for making the hosting and success of these games a glorious cornerstone forJapan’s future 100 years from now.

255

CSR Library

We introduce the editorial policy of this report, CSR Performance Data and PDF links, etc.

Overview of Group CSR Reporting

Editorial Policy
Our editorial policy is to report on the principal CSR

Overview of Tokio Marine Group CSR reporting andactivities of Tokio Marine Group in fiscal 2016 to all of

the Group’s communication tools

our stakeholders.

CSR Performance Data

Download PDF Version of the
Sustainability Report

Principle quantitative data for the CSR activities of
Tokio Marine Group

Tokio Marine Group Sustainability Report latest edition
and archives

Third-Party Assurance

GRI Standards Content Index

Tokio Marine Group has received assurance from a

CSR activities of Tokio Marine Group that have a highthird-party institution for its Sustainability Report fromdegree of importance and are highly relevant as

the point of view of ensuring the credibility of

topics.

disclosure and greater transparency.

256

Recognition about ISO 26000

Corporate Information

Tokio Marine Group is reviewing its CSR activities

Corporate Philosophy, Company Profile, Corporatebased on ISO 26000 standards to further improve its

Governance and Directors, Audit & Supervisory Board

CSR.

Members and Executive Officers

257Overview of Group CSR Reporting
We introduce the Tokio Marine Group Overview of Group CSR Reporting and CSR communication tools.

About the Group’s CSR Report
Tokio Marine Group began publishing the Environmental Report in 2000. Along with the creation of Tokio Marine & Nichido Fire
Insurance through the merger of Tokio Marine and Nichido Fire in October 2004, from 2005 Tokio Marine Group has been publishing
the CSR Report, which summarizes the Group’s CSR activities. In 2012, we changed the name of this report to the Sustainability Reportand from the perspective of conserving paper resources and enhancing convenience, we discontinued the printed version and began
publishing web-based and PDF versions.

In 2015 we revamped our home page and created the Tokio Marine Holdings Corporate Website (CSR page) and the “Sustainability
Report website” as part of efforts to communicate CSR information in an easier-to-understand manner and on a timely basis throughmultiple devices, including smartphones and tablet devices.

Tokio Marine Group is working to enhance communications with stakeholders toward a secure, safe and sustainable future. For thisreason, Tokio Marine Group believes that familiarizing numerous stakeholders with its CSR efforts and collaborating and cooperatingwith them is important. Therefore, we regard the CSR Report as absolutely essential in undertaking the Group’s business operations
and are disclosing information through this report.

Overall Image of the Tokio Marine Group CSR Reporting258

Tokio Marine Group’s Principal CSR Communication Tools

Tool

Sustainability
ReportCSR Booklet

Integrated
Annual Report

Content

Main readers

Provides details of
Tokio Marine
Group’s approach
to CSR and related
strategies using
relevant data

All readers

Reports on thelatest CSR topics
in an easy-tounderstand format

Generalreaders(generalpublic)Concisely
describes how
Group financial
information relates
to CSR and nonfinancial
information while
presenting
medium- to longterm corporate
initiatives
concerning value
creation

Date ofpublication(scheduled)

Types of media
Webbased

PDF

BookletJapanese:
September

English: November

Japanese: June

English: October

Japanese: end of
AugustInvestors
English: end of
August259

Editorial Policy
This report is intended to report on the principal CSR activities of Tokio Marine Group in fiscal 2016 to all our stakeholders.

We have positioned our web-based report on our CSR website as the full report, the Sustainability Report, which focuses mainly on thephilosophy and direction of Tokio Marine Group’s CSR as well as our activities based on three core themes (Providing Safety andSecurity, Protecting the Earth and Supporting People), and disclose detailed information. This web-based report can also be viewed asa PDF file, the Tokio Marine Group Sustainability Report.

The PDF version will be posted in December 2017.

Web-based Sustainability Report 2017

PDF of Sustainability Report 2017
The PDF version will be posted in December 2017.

We also publish Integrated Annual Report 2017 for investors and CSR Booklet 2017 Together into the Future for the public.

Overview of Group CSR Reporting

Guidelines Referred to in Preparing this Report
Global Reporting Initiative (GRI) Sustainability Reporting Standards
ISO 26000 Guidance on Social Responsibility
United Nations Global Compact, “Guidelines for Communication on Progress (COPs) ”

Scope of This Report
Reporting organizations
Fundamentally, this report covers Tokio Marine Holdings and its major domestic and overseas Group companies.** Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life, Tokio Marine Asset Management, etc.

260

Reporting period
This report covers activities conducted primarily during fiscal 2016 (April 2016 - March 2017). However, for the purpose of further
clarification, on occasion, reference is made to activities undertaken outside the reporting period.

Principal changes during the reporting period:
None

Dates of Publication
Previous edition: November 2016
Current edition: November 2017
Next edition: November 2018 (Scheduled)

For inquiries concerning the Sustainability Report, please contact:

CSR Division, Strategy and Synergy Department
Tokio Marine Holdings, Inc.
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel +81-3-5223-1552
Fax +81-3-5223-3025
e-mail261

CSR Performance Data
We provide principal CSR performance data for Tokio Marine Group.

Reporting Period and Reporting Organizations
Reporting period: Report on results for fiscal 2016 (April 2016 - March 2017)
Reporting organizations: Tokio Marine Holdings and major subsidiaries

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(68.9KB)

Corporate GovernanceFor details, please refer to Corporate Governance Report.

Corporate Governance (Corporate Governance Report)
Engagement with Shareholders and Investors

Internal Control
Internal Control

Examples of Inclusion in Domestic Public SRI/ESG Funds
Fund NameManaging Company

Sumishin SRI Japan OpenSTB Asset Management

Sumishin Japan Stock SRI FundSTB Asset Management

Socially Responsible Fund (SRI Plan)

STB Asset Management

DC Good Company (Socially Responsible Investment)

STB Asset Management

Mitsubishi UFJ SRI Fund

Mitsubishi UFJ Asset Management

Eco Partners (name: Green Wings)

Mitsubishi UFJ Asset Management

Daiwa Eco Fund

Daiwa Asset Management

World 6 Asset Equal Distribution (monthly distribution
type/Growth Type)

Daiwa Asset Management262

DC Daiwa SRI Fund

Daiwa Asset Management

Nikko Eco Fund

Nikko Asset Management* Inclusion in these funds is based on the latest performance reports of each fund as of the end of July 2017.

Improving Quality from the Customer’s Perspective
Improving Quality from the Customer’s Perspective

Group Core CSR Themes and Materiality
Group Core CSR Themes and Materiality

Environment
CO2 Emissions from Energy Sources and CO2 Absorption and Fixation(Tokio Marine Holdings and major subsidiaries)
Reduction targets for CO2 emissions
Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
Reduction target in fiscal 2016: -1% compared with the previous year

CO2 emissions
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fuel-andenergy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of
calculation for CO2 emissions.
Under the scope of calculation (Scope 1 + Scope 2 + Scope 3 “Category 6: Business travel (by air)” used up to fiscal 2014, CO2
emissions for Tokio Marine Holdings and major subsidiaries in fiscal 2015 were 98,800 tons (domestic: 69,338 tons, overseas: 29,462
tons) versus the initial-year target of 97,334 tons (-1% from the previous fiscal year) and 100.5% compared with the previous fiscal year.
The principal factor was an increase in overseas CO2 emissions due to an expansion in overseas business.
For fiscal 2016, CO2 emissions for Tokio Marine Holdings and major subsidiaries were 97,591 tons (domestic: 66,749 tons,
overseas: 30,843 tons) versus the initial-year target of 97,812 tons (-1% from the previous fiscal year) and 99.0% compared with theprevious fiscal year, thereby achieving the target. The principal factor was efforts to steady reduce CO2 emissions and a decrease of
the CO2 emissions coefficient.

Data coverage rate
We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding Scope 3 “Category 5: Waste
generated in operations” and “Category 6: Business travel (by air)).

263

(Unit: tons)

Fiscal 2014

Fiscal 2015

Fiscal 2016-

122,280

119,420

98,317(111.8%compared withthe previous
year)

98,800(100.5%compared withthe previous
year)

97,591(98.8%
compared withthe previous
year)

-

89,87885,66572,978(111.6%compared withthe previous
year)

69,338(95.0%
compared withthe previous
year)

66,749(96.3%
compared withthe previous
year)

-

32,40233,75525,339(112.4%compared withthe previous
year)

29,462(116.3%compared withthe previous
year)

30,843(104.7%compared withthe previous
year)

Direct(Gas, heavy oil, gasoline, etc.)

14,830
Domestic 10,770
Overseas 4,060

14,954
Domestic*1
10,750Overseas*2
4,203

14,916
Domestic 10,466

Indirect(Electricity, chilled/hot water, etc.)

78,284
Domestic 59,510
Overseas
18,77477,854
Domestic*1
55,863
Overseas*2
21,991

76,037
Domestic 53,609

29,472
Domestic*1
23,264
Overseas*2
6,208

28,466
Domestic 21,590

Total

5,202
Domestic 2,698
Overseas 2,504

15,499Domestic 14,201-

17,036
Domestic*1
15,629Overseas*2
1,407
5,589
Domestic*1
4,056
Overseas*2
1,534

5,582
Domestic 3,967

CO2 emissions

Scope ofCalculation up
to fiscal 2014

Domestic*1

Scope ofCalculation up
to fiscal 2014

BreakdownOverseas*2

Scope 1

Scope 2

Scope ofCalculation up
to fiscal 2014

Category 1:
Purchased goods and services(Paper usage)

Scope 3Category 3:
Fuel- and energy-related activities
not included in Scope 1, 2
(Electricity, steam and chilled/hot
water usage)-

Category 5:
Waste generated in operations(Waste generation)

-

855*3

Overseas 4,450

Overseas
22,428Overseas 6,876

Overseas 1,297

Overseas 1,616

748

264

CO2 emissions per employee

Overseas 3,964

-

3.31

3.07

2.91
(110.2%compared withthe previous
year)

2.68
(92.1%
compared withthe previous
year)

2.51
(93.7%
compared withthe previous
year)

33,82936,902

38,842

3,310

3,447

3,459

5,202
Domestic 2,698
Overseas 2,504

Category 6:
Business travel (by air)

Scope ofCalculation up
to fiscal 2014

6,638

5,992
Domestic *1
2,725
Overseas*2
3,267(Coverage rate
74.1%)

Number of employees (consolidated fiscal year base)Domestic 2,674(Coverage rate
75.1%)

CO2 absorption and fixation* Excluding CO2 absorption and fixation(FY2016:160,000t) through mangrove planting

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(68.9KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope (items)*1 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”*2 Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(68.9KB)
Companies in which the headquarters is located overseas of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”*3 Tokio Marine & Nichido Fire Insurance Co., Ltd., Nisshin Fire & Marine Insurance Co., Ltd., Tokio Marine & Nichido Facilities, Inc.,and Tokio Marine Nichido Better Life Service Co., Ltd.

Environmental Load Data (Tokio Marine Holdings and major subsidiaries)
Units

Fiscal 2014

Fiscal 2015

Fiscal 2016

Electricity usage

1,000 kWh
(GJ)

146,481(527,192)

148,124(533,246)

148,466(534,476)

Gas usage

1,000 m3
(GJ)

1,606
(68,664)

1,548(66,152)

1,431(70,953)

Steam andchilled/hot water
usage

GJ

27,631

24,86923,506

Gasoline usage

kℓ
(GJ)

4,885
(168,974)

4,933(170,711)

4,835(167,296)

265

ℓ
(GJ)

25,990(1,016)24,498(957)

29,192(1,141)1,000 km47,78056,51364,215

t

9,090

9,309

8,469

Heavy oil usage
Business travel (byair)
Paper usage

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(68.9KB)“1. Calculation Method of Environmental load data”

Data collection scope (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”

CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
CO2 emissions reduction targets
Medium-term target (fiscal 2020): -40% reduction (compared with fiscal 2006 level)
Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)
Reduction target in fiscal 2016: -1% compared with the previous year

CO2 emissions
From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fueland energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of
calculation for CO2 emissions.
Under the scope of calculation (Scope 1 + Scope 2 + Scope 3 “Category 6: Business travel (by air)” used up to fiscal 2014, CO2
emissions for Tokio Marine & Nichido in fiscal 2015 were 53,590 tons versus the initial-year target of 56,971 tons (-1% from the previous
fiscal year) and 93.1% compared with the previous fiscal year. The principal factors were a decrease in electricity usage due to energy
conservation efforts and an improvement in the CO2 emission coefficient of domestic electric power producers. For fiscal 2016, CO2
emissions of Tokio Marine & Nichido were 50,928 tons versus the initial-year target of 53,054 tons (-1% from the previous fiscal year)
and 95.0% compared with the previous fiscal year due to the same reason. The company achieved its target for the second consecutive
year.

Data coverage rate
100.0% of Tokio Marine & Nichido overall (employee base)(Unit: tons)

CO2 emissions

Scope 1

Fiscal 2014

Fiscal 2015

Fiscal 2016-

70,631

66,979

Scope ofCalculation up to
fiscal 2014

57,546(113.6% comparedwith the previous
year)

53,590(93.1% comparedwith the previous
year)

50,928(95% compared withthe previous year)

Direct(Gas, heavy oil,gasoline, etc.)

7,987

7,756

7,525

266

Scope 2

Scope 3CO2 emissions per
employee

Indirect(Electricity,chilled/hot water,
etc.)

47,77744,177

41,845

Total

1,781

18,69917,609Category 1:
Purchased goods
and services(Paper usage)-

13,025

12,266

Category 3:
Fuel- and energyrelated activities
not included in
Scope 1, 2
(Electricity, steam
and chilled/hot
water usage)

-

3,243

3,131

Category 5:
Waste generated inoperations (Waste
generation)

-

773

654

Category 6:
Business travel (by
air)

1,781

1,658

1,559

-

4.12

3.86

3.35
(113.9% comparedwith the previous
year)

3.13
(93.4% comparedwith the previous
year)

2.93
(93.6% comparedwith the previous
year)

17,155

17,14817,368

Scope ofCalculation up to
fiscal 2014

Number of employees

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”

Data collection scope (items)

Tokio Marine & Nichido

Environmental Load Data (Tokio Marine & Nichido)
Units

Fiscal 2014

Fiscal 2015

Fiscal 2016

Electricity usage

1,000 kWh
(GJ)

85,753(308,647)

82,122(295,640)

79,491(286,166)

Gas usage

1,000 m3
(GJ)

905
(38,332)

828(36,929)

788(34,976)267

Steam andchilled/hot water
usage, etc.

GJ

26,95624,14522,787Gasoline usage

kℓ
(GJ)

2,545
(88,066)

2,525(87,365)

2,428(84,016)

Heavy oil usageℓ(GJ)

23,132(904,461)

19,046(744,700)

22,367(874,536)

Business travel (byair)

1,000 km

15,076

14,664

14,818Water usage

1,000 m3

332

320

317

Paper usage

t

7,114

7,118

6,703

Waste

t

4,315

3,937

3,652

Recycling rate

%

55

57

59

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Environmental load data”

Data collection scope (items)

Tokio Marine & Nichido

Human Rights and Labor
Data coverage rate
Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
Tokio Marine Holdings and domestic major subsidiaries: 65.8% of Tokio Marine Holdings and major subsidiaries (employee base)Tokio Marine & Nichido: 46.6% of Tokio Marine Holdings and major subsidiaries (employee base)

Basic Data
Number of employees (Tokio Marine Holdings and major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Total number of
employees (consolidated
fiscal year base)33,82936,902

38,842

Tokio Marine Holdings
and domestic major
subsidiaries*

Male: 13,134
Female: 11,055
Overall: 24,189

Male: 13,044
Female: 11,246
Overall: 24,290

Male: 13,195
Female: 12,122
Overall: 25,317

268

Asia: 2,726
North and Central Americas:
6,189
Europe: 725
Overall: 9,640

Tokio Marine Holdings
and overseas major
subsidiaries

Data calculation method (Asia: 2,763
North and Central Americas:
8,962
Europe: 887
Overall: 12,612

Asia: 2,789
North and Central Americas:
9,786
Europe: 950
Overall: 13,525

items)* Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope (items)* Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”

Basic employee data (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Average age

Male： 46.6
Female： 35.9
Overall： 41.7

Male： 46.7
Female： 36.0
Overall： 41.7

Male： 46.5
Female： 36.1
Overall： 41.5

Average years
continuously employed

Male: 11.9
Female: 10.8
Overall: 11.4

Male: 11.9
Female: 10.9
Overall: 11.5

Male: 11.8
Female: 10.8
Overall: 11.4

Average salary

Approx. 8,250 thousand yen

Approx. 8,910 thousand yen

Approx. 8,290 thousand yen

Turnover rate*

2.6％

2.1％

2.1％

* The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Number of new hires (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016*

Male: 111
Female: 347
Overall: 458

Male: 135
Female: 512
Overall: 647

Male: 198
Female: 556
Overall: 754* corrected in June 2019269

Fair and Honest Personnel Affairs
Employee attitude survey (Tokio Marine & Nichido)

Respondents

Level of satisfaction

Fiscal 2014

Fiscal 2015

Fiscal 2016

14,041(Response rate: 81.0%)

14,925(Response rate: 85.0%)

15,766(Response rate: 89.0%)

Male: 89.0%
Female: 82.0%
Overall: 85.0%

Male: 89.0%
Female: 83.0%
Overall: 85.0%

Male: 90.0%
Female: 83.0%
Overall: 86.0%

Labor union participation rate (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

80.1%

80.2%

99%

Development of Human Resources
Employee Training (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Total training hours-

410,123 hrs.

510,104 hrs.

Average training hours
per employee-

28.4 hrs.

34.9 hrs.

Total training cost-

¥1,033,853,272¥1,206,783,618

Average training cost per
employee-¥71,606¥82,470

Job request system (job posting system) (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Applicants: 219
Approval: 110

Applicants: 287
Approval: 136

Applicants: 344
Approval: 202* Note: Approved requests take effect in the fiscal year after that of the application.

270

Utilizing Diverse Human Resources
Number of directors and managers (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Directors(including executive
officers)

Male: 176*
Female: 7
Overall: 183*

Male: 186
Female: 8Overall: 194

Male: 180
Female: 8Overall: 188

General managers

Male: 578
Female: 23
Overall: 601

Male: 631
Female: 25
Overall: 656

Male: 701
Female: 25
Overall: 726

Section managers

Male: 2,824
Female: 200
Overall: 3,024

Male: 2,784
Female: 225
Overall: 3,009

Male: 2,785
Female: 271
Overall: 3,056

Managers(general managers andsection managers) total

Male: 3,402
Female: 223
Overall: 3,625

Male: 3,415
Female: 250
Overall: 3,665

Male: 3,486
Female: 296
Overall: 3,782(Deputy managers)(only Tokio Marine &Nichido)Male: 1,911
Female: 320
Overall: 2,231

Male: 1,900
Female: 347
Overall: 2,247

Male: 1,840
Female: 369
Overall: 2,209

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”

Data collection scope (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”* Data has been corrected.

Number of female directors (Tokio Marine & Nichido, as of April 1, 2017)
Directors and officers

Rate

4

6.3%

Number of employees using the system for continued employment of older
employees (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

698

645

642

271

Rate of employment of persons with disabilities (domestic Group companies, asof June 1, 2017)
Fiscal 2014

Fiscal 2015

Fiscal 2016

2.22%

2.17%

2.20%

Reform of Working Styles
Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

14

17

29

Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

477

592

539

Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Male: 28
Female: 750
Overall: 778

Male: 124
Female: 919
Overall: 1,043

Male: 174*
Female: 1,039
Overall: 1,213* At Tokio Marine & Nichido, 165 male employees within 259 eligible persons took the leave (taking leave rate: 64%)

Short working hours system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

830

909

1,066

Resumption of work support system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

822

888

1,026

272

Return to work rate after taking childcare leave (Tokio Marine & Nichido)
Fiscal 2016
Male

100%

Female95.5%

Employee retention rate after taking childcare leave (Tokio Marine & Nichido)
Fiscal 2016
Male

100%

Female94.9%

Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

34

37

41

Nursing care leave system (Tokio Marine Holdings and domestic major
subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

8

7

13

Nursing care temporary retirement system (Tokio Marine Holdings and domestic
major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

3

14

9

Annual average actual working hours (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

1,967.9 hrs.

1,954.2 hrs.

1,954.2 hrs.

273

Monthly average overtime hours (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

21.0 hrs.

20.5 hrs.*1

20.5 hrs.

* Including legal overtime hours*1 adjusted due to calculation method change

Number of annual paid leave days taken (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 201614.3 days

13.8 days

14.5 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine& Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

4,616

4,519 (All employees: 12,255)

5,278 (All employees: 14,211)

Health Management and Occupational Health and Safety
Percentage of employees who received health checks (Tokio Marine & Nichido)
Category

Fiscal 2014

Fiscal 2015

Fiscal 2016

Percentage of employees
who received healthchecks

99.9%

99.8%

100%

Percentage of employees
who underwent a detailed
examination after aregular checkup

82.3%

91.2%

89.8%

Uterine cancer screening
rate

-

59.2%

61.7%

Breast cancer screening
rate

-

74.8%

76.9%

Prostate cancer
screening rate

-

74.6%

74.2%

Specific health guidance implementation rate (Tokio Marine & Nichido)
Category

Fiscal 2013

Fiscal 2014

Fiscal 2015

Specific health guidance
implementation rate

53.0%

55.8%

59.2%

274

Participation in health improvement measures (Tokio Marine & Nichido)
Category

Fiscal 2014

Fiscal 2015

Fiscal 2016

Number of employees
who participated in Health
Promotion Month/Health
Challenge

3,535

4,170

4,876

Health status of employees (Tokio Marine & Nichido)
Category

Fiscal 2014

Fiscal 2015

Fiscal 2016

Findings at a regular
health checkup

50.3%

49.9%

50.1%

Persons maintaining ahealthy body weight (BMI)

68.8%

69.3%

69.7%

Smoking rate

16.3%

15.8%

15.7%

Stress test execution rate

91.4%

94.8%

97.5%

Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)(Occupational accidents)

Fiscal 2014

Fiscal 2015

Fiscal 2016

47

47

58

Fiscal 2014

Fiscal 2015

Fiscal 2016

48

51

43

(Commuting accidents)

Data calculation method (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf) (68.9KB)“1. Calculation Method of Industrial accidents”

Data collection scope (items)

Method of Calculation and Scope in Data Collection for Key CSR Indicators(http://www.tokiomarinehd.com/en/sustainability/library/pdf/csr_indicators.pdf)(68.9KB)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”

275

Human Rights
Human rights training participation rate (Tokio Marine Holdings and domestic
major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

100.0%

99.7%

99.6%

Human rights training hours (Tokio Marine & Nichido)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Total training hours

22,461 hrs.

22,472 hrs.

22,474 hrs.

Training hours per
employee

1 hrs.

1 hrs.

1 hrs.

Participation rate

100.0%

100.0%

100.0%

Local Community and Social Contribution Activities
Employee participation rate in volunteer activities (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

128.9%

131.3%

139%

Number of employees who took volunteer leave (Tokio Marine Holdings anddomestic major subsidiaries)
Fiscal 2014

Fiscal 2015

Fiscal 2016

142

117

96

Donations (Tokio Marine Holdings and domestic major subsidiaries, including
monetary and in-kind donations by employees and agents)
Fiscal 2014

Fiscal 2015

Fiscal 2016

Approx. 1,199 million yen(includes disaster support of approx. 44
million yen)

Approx. 1,340 million yen(includes disaster support of approx. 53
million yen)

Approx. 908 million yen(includes disaster support of approx. 49
million yen)

* This includes donations by employees and agents, miscellaneous expenses for social contribution programs, payments in kind,
opened facilities and employee dispatching.
276

Download PDF Version of the Sustainability Report
The web-based Sustainability Report has been compiled and can be viewed as a PDF file. Archives of past Sustainability and CSR
reports can also be viewed in the "Back Numbers" section.

2017
All Pages (18.1MB)

By Category
Tokio Marine Group’s CSR (3.3MB)
Governance (282KB)Core Theme 1: Providing Safety and Security (2MB)Core Theme 2: Protecting the Earth (1.1MB)Core Theme 3: Supporting People (1.9MB)
CSR Library (654.8KB)

For inquiries concerning the Sustainability Report, please contact:

Tokio Marine Holdings, Inc.
CSR Division, Strategy and Synergy Department
1-2-1, Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
Tel: +81-3-5223-1552
Fax: +81-3-5223-3025
e-mail：Back Numbers
Tokio Marine Group Sustainability Report 2016 (10.2MB)
Tokio Marine Group Sustainability Report 2015 (8.9MB)
Tokio Marine Group Sustainability Report 2014 (17.3MB)
Tokio Marine Group Sustainability Report 2013 (10.9MB)
Tokio Marine Group Sustainability Report 2012 (6.5MB)
Tokio Marine Group e-CSR report 2011 (4.2MB)
Tokio Marine Group CSR report 2010 (5.5MB)
Tokio Marine Group CSR report 2009 (2.9MB)
Tokio Marine Group CSR report 2008 (2MB)
Millea Group CSR Report 2007 (1.1MB)
Millea Group CSR Report 2006 (1.9MB)
Millea Group CSR Report 2005 (1.1MB)
277

Third-Party Assurance
Tokio Marine Holdings has received a third-party assurance of the Tokio Marine Group Sustainability Report 2017 from Ernst & Young
ShinNihon LLC with the aim of further improving the level of communication with stakeholders. (The independent third-party assurance
logo

is marked where appropriate) .

By obtaining the external assurance, we will work to improve the quality of Tokio Marine Group sustainability reporting.

Environment
CO2 emissions from Energy Sources and CO2 Absorption and Fixation (Tokio Marine Holdings and major subsidiaries)
Environmental Load Data (Tokio Marine Holdings and major subsidiaries)
CO2 Emissions from Energy Sources (Tokio Marine & Nichido)
Environmental Load Data (Tokio Marine & Nichido)

Human Rights and Labor
Number of employees (Tokio Marine Holdings and major subsidiaries)
Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)
Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

Click on the image for an expanded view.
278

GRI Standards Content Index
Sustainability Report 2017 is prepared in accordance with the Core option of the Global Reporting Initiative (GRI) Standards.

GRI Content Index (in accordance with Core)
GRI
Stand
ards

General Disclosures

Page Number/URL

Omission

GRI 101: Foundation 2016 (GRI 101 does not include General Disclosures)
Universal Disclosures
1. Organizational profile
102-1 Name of the organization

102-2 Activities, brands, products, and services

102-3 Location of headquarters

Corporate Information (Company Information)

Tokio Marine Group
Corporate Information (Company Information)

102-4 Location of operations

Tokio Marine Group

102-5 Ownership and legal form

Investor Relations (Stock Information)

102-6 Markets served

Tokio Marine Group
Tokio Marine Group

102-7 Scale of the organization

Investor Relations (Financial Highlights)

102-8 Information on employees and otherworkers

CSR Performance Data (Human Rights andLabor)

102-9 Supply chain

CSR in the Value Chain

102-10 Significant changes to the organizationand its supply chain

Editorial Policy (Scope of this Report)

Risk Management102-11 Precautionary Principle of approach

External Evaluations and Participation in
Initiatives
CSR Promotion Structure and Initiatives for
Permeating CSR within the Group

102-12 External initiatives

102-13 Membership of associations

External Evaluations and Participation in
Initiatives
Creating a Society Where People Can Livewith Security through Sustainable Investment
External Evaluations and Participation in
Initiatives

279

Strategy
102-14 Statement from senior decision-maker

GRI
102:
Gener
al
Disclosures
2016

Top Message

3. Ethics and integrity
102-16 Values, principles, standards, and normsof behavior

Tokio Marine Group’s Approach to CSR

4. Governance102-18 Governance structure

Corporate Governance

5. Stakeholder engagement102-40 List of stakeholder groups

Stakeholder Engagement102-41 Collective bargaining agreements

CSR Performance Data

102-42 Identifying and selecting stakeholders

Stakeholder Engagement102-43 Approach to stakeholder engagement

Stakeholder Engagement102-44 Key topics and concerns raised

Stakeholder Engagement

There
is no
mapping.

6. Reporting practice102-45 Entities included in the consolidated
financial statements

Tokio Marine Group

102-46 Defining report content and topic
Boundaries

Group Core CSR Themes and Materiality

102-47 List of material topics

Group Core CSR Themes and Materiality

102-48 Restatements of information

Editorial Policy (Scope of This Report)

102-49 Changes in reporting

Reporting
Principles

Not applicable

102-50 Reporting period

Editorial Policy (Scope of This Report)

102-51 Date of most recent report

Editorial Policy (Date of Publication)

102-52 Reporting cycle

Editorial Policy (Date of Publication)

102-53 Contact point for questions regarding thereportEditorial Policy (For Inquiries)

102-54 Claims of reporting in accordance with
the GRI Standards

GRI Standards Content Index

102-55 GRI content index

GRI Standards Content Index

102-56 External assurance

Third-Party Assurance

Material Topics
Economic Performance

280

GRI
103:
Manag
ement
Appro
ach
2016
GRI
201:
Econo
mic
Performance
2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

Group Core CSR Themes and Materiality

Corporate Governance
Tokio Marine Group’s Approach to CSR
Integrated Annual Report201-1 Direct economic value generated anddistributed

201-2 Financial implications and other risks andopportunities due to climate change

CSR Performance Data (Local Community
and Social Contribution Activities)
Core Theme 1 Providing Safety and Security(Making Society Resilient to Natural
Disasters)

Indirect Economic Impacts
103-1 Explanation of the material topic and its
Boundary

GRI
103:
Manag
ement
Appro
ach
2016

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
103-2 The management approach and its
components

Making Society Resilient to Natural Disasters(Post-Disaster Response and Recovery)
Preserving Biodiversity through Products andServices
Nurturing Generations Responsible for the
FutureMaking Society Resilient to Natural Disasters(Products and Services)
Building a Secure Society by Leveraging
Traffic Technology Innovation (Products andServices)
Eliminating Poverty in Society (Products andServices)203-1 Infrastructure investments and services
supported

Building a Society Based on Health andLongevity to Ensure Peace of Mind (Products
and Services)
Preserving Biodiversity through Products andServices (Creating Value through the "Green
Gift" Project)

GRI
203:
Indirect
Econo
mic
Impacts 2016

Nurturing Generations Responsible for the
FutureGreen Gift Project: Mangrove Planting
Making Society Resilient to Natural Disasters(Products and Services)
Building a Secure Society by Leveraging
Traffic Technology Innovation (Products andServices)203-2 Significant indirect economic impacts

Eliminating Poverty in Society (Products andServices)
Building a Society Based on Health andLongevity to Ensure Peace of Mind (Products
and Services)
Preserving Biodiversity through Products andServices (Economic Value and Impact on
Local Communities from Mangrove Planting)281

Anti-corruption
GRI
103:
Manag
ement
Appro
ach
2016
GRI
205:
Anticorrupt
ion
2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

205-1 Operations assessed for risks related tocorruption

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
Compliance

Compliance

Anti-competitive Behavior
GRI
103:
Manag
ement
Appro
ach
2016
GRI
2066:
Anticompe
titiveBehavior2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

206-1 Legal actions for anti-competitive behavior,anti-trust, and monopoly practices

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
Compliance

Not applicable

Materials

GRI
103:
Manag
ement
Appro
ach
2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

Group Core CSR Themes and MaterialityThis
disclosuresubject
is notallowed toomit.

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
Promoting Environmental Management

GRI
301:
Materials
2016

301-1 Materials used by weight or volume

CSR Performance Data (Environment)

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

Energy
GRI
103:

282

Management
Approach103-2 The management approach and its
components

CSR・ESG Highlights
Promoting Environmental Management

2016
GRI
302:
Energ
y 2016

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group302-1 Energy consumption within theorganization

CSR Performance Data (Environment)

302-2 Energy consumption outside of theorganization

CSR Performance Data (Environment)

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

Water
GRI
103:
Manag
ement
Appro
ach
2016
GRI
303:
Water
2016

103-2 The management approach and its
components

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
Promoting Environmental Management303-1 Water withdrawal by source

CSR Performance Data (Environment)

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

Biodiversity
GRI
103:
Manag
ement
Appro
ach
2016
GRI
304:
Biodiv
ersity2016103-2 The management approach and its
components

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
Promoting Environmental Management304-3 Habitats protected or restored

Preserving Biodiversity through Products andServices (Green Gift Project: Mangrove
Planting)

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

Emissions
GRI
103:
Manag
ement
Appro
ach
2016

GRI30
5:
Emissions
2016

103-2 The management approach and its
components

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
Promoting Environmental Management305-1 Direct (Scope 1) GHG emissions

CSR Performance Data (Environment)

305-2 Energy indirect (Scope 2) GHG emissions

CSR Performance Data (Environment)

305-3 Other indirect (Scope 3) GHG emissions

CSR Performance Data (Environment)

305-4 GHG emissions intensity

CSR Performance Data (Environment)

Effluents and Waste
GRI
103:

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality283

Manag
ement
Appro
ach
2016

103-2 The management approach and its
components

GRI
306:
Effluents andWaste
2016306-2 Waste by type and disposal method

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
Promoting Environmental Management

CSR Performance Data (Environmental Load
Data (Tokio Marine & Nichido))

Environmental Compliance
GRI
103:
Manag
ement
Appro
ach
2016
GRI
307:
EnvironmentalCompliance
2016103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
Promoting Environmental Management307-1 Non-compliance with environmental laws
and regulations

Not applicable

Supplier Environmental Assessment
GRI
103:
Manag
ement
Appro
ach
2016

GRI
308:
Supplier
Enviro
nment
al
Asses
sment
2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
CSR・ESG Highlights
CSR in the Value Chain

308-1 New suppliers that were screened using
environmental criteria

CSR in the Value Chain

Accordingto Tokio
Marine &Nichido’sPrinciple ofTransactio
ns, we ask
suppliersforconfirmatio
n of“complianc
e withlaws,
regulations
and social
norms”
and“considerat
ion for theenvironment.”
However,theindicators
are not
disclosed.
284

Employment

GRI
103:
Manag
ement
Appro
ach
2016

GRI
401:
Emplo
yment
2016

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group103-2 The management approach and its
components

CSR・ESG Highlights
Developing and Utilizing Diverse Human
Resources

401-3 Parental leave

CSR Performance Data (Human Rights andLabor)

Disclos
e the
numbe
r of
employ
ees
using
the
work/lifebalancerelatedsystems

Occupational Health and Safety

GRI
103:
Manag
ement
Appro
ach
2016

GRI
403:
Occup
ationalHealthand
Safety2016103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group103-2 The management approach and its
components

CSR・ESG Highlights
Developing and Utilizing Diverse Human
Resources403-2 Types of injury and rates of injury,
occupational diseases, lost days, andabsenteeism, and number of work-related
fatalities

CSR Performance Data (Human Rights andLabor Industrial accidents (Tokio Marine
Holdings and domestic major subsidiaries))

Training and Education
103-1 Explanation of the material topic and its

GRI
103:
Manag
ement
Appro
ach
2016

GRI
404:
Training
and Education2016

Boundary

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group103-2 The management approach and its
components

CSR・ESG Highlights
Developing and Utilizing Diverse Human
Resources

Development of Human Resources404-2 Programs for upgrading employee skills
and transition assistance programs

CSR Performance Data (Human Rights andLabor Job request system (job posting
system) (Tokio Marine & Nichido)
285

Diversity and Equal Opportunity

GRI
103:
Manag
ement
Appro
ach
2016

GRI
405:
Diversity andEqual
Opportunity
2016

103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group103-2 The management approach and its
components

CSR・ESG Highlights
Developing and Utilizing Diverse Human
Resources405-1 Diversity of governance bodies andemployees

CSR Performance Data (Human Rights andLabor Number of directors and managers(Tokio Marine Holdings and domestic major
subsidiaries))
CSR Performance Data (Human Rights andLabor Basic Data)

Human Rights Assessment
GRI
103:
Manag
ement
Appro
ach
2016
GRI41
2:
Huma
n
Rights
Asses
sment
2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
Respect for Human Rights

Respect for Human Rights
412-2 Employee training on human rights policies
or procedures

CSR Performance Data (Human Rights andLabor Human rights training hours (Tokio
Marine & Nichido)

Local Communities
103-1 Explanation of the material topic and its
Boundary

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group

GRI
103:
Manag
ement
Appro
ach
2016

CSR・ESG Highlights
Making Society Resilient to Natural Disasters
Building a Secure Society by Leveraging
Traffic Technology Innovation
Building a Secure Society by Responding to
Varying Lifestyles and Changes in Society103-2 The management approach and its
components

Eliminating Poverty in Society
Preserving Biodiversity through Products andServices
Building Communities for People to Live with
Peace-of-Mind through Environmental
Protection Activities
Building a Society Based on Health andLongevity to Ensure Peace of Mind
Nurturing Generations Responsible for the
FutureAiming to Create a Symbiotic Society286

Making Society Resilient to Natural Disasters(Products and Services)
Building a Secure Society by Leveraging
Traffic Technology Innovation (Products andServices)

GRI
413:
Local
Comm
unities
2016

Building a Secure Society by Responding to
Varying Lifestyles and Changes in Society
413-1 Operations with local community
engagement, impact assessments, anddevelopment programs

Eliminating Poverty in Society (Products andServices)
Building a Society Based on Health andLongevity to Ensure Peace of Mind (Products
and Services)
Preserving Biodiversity through Products andServices
Nurturing Generations Responsible for the
FutureAiming to Create a Symbiotic Society

Supplier Social Assessment
GRI
103:
Manag
ement
Appro
ach
2016

GRI
414:
Supplier
Social
Asses
sment
2016

103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

414-1 New suppliers that were screened usingsocial criteriaGroup Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the GroupCSR in the Value Chain

CSR in the Value Chain

According to
Tokio
Marine&Nichido’s
PrincipleofTransact
ions, weask
suppliers forconfirmation of“complia
nce withlaws,
regulatio
ns andsocialnorms”
and“considerationfor theenvironment.”
However, theindicators are notdisclosed.

287

Public Policy
GRI41
5:
PublicPolicy2016415-1 Political contributions

Value of political contributions(*1)

Customer Privacy
GRI
103:
Manag
ement
Appro
ach
2016
GRI
418:
Custo
mer
Privacy 2016103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

418-1 Substantiated complaints concerning
breaches of customer privacy and losses ofcustomer data

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
Information Security

Information Security
Response to Customer Feedback (Fiscal
2016 Number of Customer Feedback
Comments (Tokio Marine & Nichido))

Socioeconomic Compliance
GRI
103:
Manag
ement
Appro
ach
2016
GRI
419:
Socioeconom
icCompliance
2016103-1 Explanation of the material topic and its
Boundary103-2 The management approach and its
components

419-1 Non-compliance with laws and regulationsin the social and economic area

Group Core CSR Themes and Materiality

CSR Promotion Structure and Initiatives for
Permeating CSR within the Group
Compliance

Not applicable(*1) In Fiscal 2016, Tokio Marine Group made political donations amounting to 17.6 million yen.
In Japan, it is mandatory for political organizations to release the status of income and spending of political funds. Therefore, theabove-mentioned amount is to be disclosed in the Official Gazette and prefectural public notice.

288

(Related Materials) Tokio Marine Group’s CSR Materiality
Relationships between identified CSR materiality (material issues)/CSR issues for disclosure and GRI Material Topics and Core Issues of
ISO 26000 are as follows.

Division

CSR Materiality

GRI Material

Technological innovation

Strengthening of International
Supervisory Regulations

Web Links

Inside andOutsideOrganization

Integrated Annual
ReportOutsideOrganization

Integrated Annual
ReportInsideOrganization

Integrated Annual
Report-Changes in the Global
Economy and Financial
Environment
Generate and Distribute
Economic Value

TopicsBoundary

201: Economic PerformanceEnterprise Risk
Management (ERM)

Risk Management-

Corporate
Governance/Internal Control

InsideOrganization

CorporateGovernanceInternal Control

Human Resources
Development

Diversity and Inclusion

Development of
Human Resources

404: Training and Education

405: Diversity and Equal
Opportunity

InsideOrganization

Developing andUtilizing Diverse
Human Resources
Reform of Working
StylesMaking Society
Resilient to Natural
Disasters

413: Local Communities

Climate Change and Natural
Disasters

Product Portfolio

Identified CSR
Materiality

Product Portfolio

Inside andOutsideOrganization

Making Society
Resilient to Natural
Disasters (Products
and Services) Buildinga Secure Society by
Leveraging Traffic
Technology
Innovation (Products
and Services)
Eliminating Poverty inSociety (Products andServices) Building aSociety Based on
Health and Longevity
to Ensure Peace of
Mind(Products andServices)

Preserving
Biodiversity throughProducts and Services289

308: Supplier Environmental
Assessment
414: Supplier Social
Assessment

OutsideOrganization

Promoting ESG in theProvision of Products andServices

External Evaluations
and Participation in
Initiatives
Product Portfolio

Products and Services
Beneficial for Safety andSecurity

419: Socioeconomic
Compliance
417: Marketing and Labeling

Inside andOutsideOrganization

Inside andOutsideOrganization

413: Local Communities

OutsideOrganization

413: Local Communities
Protection of the Global
Environment

Creating a Society
Where People Can
Live with Security
through Sustainable
Investment

Improving Quality
from the Customer’s
Perspective

Information Security

418: Customer privacy

Low Birthrates and Aging
Societies, and Population
Demographics

CSR in the Value
Chain

OutsideOrganization

Nurturing Generations
Responsible for the
FutureBuilding Communities
for People to Live with
Peace-of-Mind
through
Environmental
Protection Activities

304: Biodiversity

Promoting
Environmental
Management

Local Community andSocial Contribution Activities

413: Local Communities

OutsideOrganization

Making Society
Resilient to Natural
Disasters (PostDisaster Response
and Recovery)

Evaluation of Human Rights
and Anti-discrimination

412: Human Rights
Assessment

Inside andOutsideOrganization

Respect for Human
RightsGrievance Resolution

Grievance Mechanisms of
DMA

Inside andOutsideOrganization

Compliance (Hotline
System (Internal
Whistleblower
System))Fair and Honest
Personnel Affairs

401: Employment

InsideOrganization

Labour Practices

403: Occupational Healthand Safety

Tokio Marine
Group’s Approach to
CSR (Aiming to be a
Good Company)
Health andProductivity
Management,
Occupational Healthand Safety290301: Materials
305: Emissions

Reduction of Environmental
Footprint and Achieve
Carbon Neutral

302: Energy
306: Effluents and Waste

Inside andOutsideOrganization

Promoting
Environmental
Management

InsideOrganization

Compliance

303: Water

CSR Issues
for Disclosure

307: Environmental
Compliance
205: Anti-corruption

Anti-corruption

206: Anti-competitive
Behavior
419: Socioeconomic
Compliance

Making Society
Resilient to Natural
Disasters (PostDisaster Response
and Recovery)
413: Local Communities
Consumer Education

OutsideOrganization

Building Communities
for People to Livewith Peace-of-Mind
through
Environmental
Protection Activities

Product Portfolio
Economic Impacts on Local
Communities
Promote Health in Local
Communities

203: Indirect Economic
Impacts

413: Local Communities

OutsideOrganization

Nurturing
Generations
Responsible for the
Future291

Relation between ISO 26000 and GRI Topics
ISO26000GRI Topics
301: Materials
302: Energy
303: Water
304: Biodiversity

The Environment
305: Emissions
306: Effluents and Waste
307: Environmental Compliance308: Supplier Environmental Assessment
Biodiversity

304: Biodiversity
401: Employment
402: Labor/Management Relations

Labour Practices

403: Occupational Health and Safety
404: Training and Education
405: Diversity and Equal Opportunity
406: Non-discrimination
407: Freedom of Association and Collective Bargaining
408: Child Labor

Human Rights

409: Forced or Compulsory Labor
410: Security Practices
411: Rights of Indigenous Peoples
412: Human Rights Assessment

Community Involvement and Development

413: Local Communities
205: Anti-corruption
206: Anti-competitive Behavior

Fair Operating Practices
414: Supplier Social Assessment
415: Public Policy
416: Customer Health and Safety
Consumer Issues

417: Marketing and Labeling418: Customer Privacy

Fair Operating Practices

419: Socioeconomic Compliance292

Recognition about ISO 26000
ISO 26000, the international standard concerning the social responsibility of organizations, was issued in November 2010.

By referring to the core subjects addressed in ISO 26000, specifically organizational governance, human rights, labor practices, theenvironment, fair operating practices, consumer issues and community involvement and development, Tokio Marine Group reviews themateriality of its CSR issues and makes efforts to improve them. Below are website links to the pages introducing Tokio Marine Group’s
initiatives for addressing issues described in the ISO 26000 standard.

The Seven Core Subjects of ISO 26000 and Tokio Marine
Group’s Initiatives
Core issues

Organizational governance

Web Links
Top Message
Tokio Marine Group’s Approach to
CSR
CSR Promotion Structure andInitiatives for Permeating CSR within
the GroupGroup Core CSR Themes andMateriality
Relationship between Group
Initiatives and SDGs
CSR・ESG Highlights
Corporate GovernanceInternal Control
Stakeholder Engagement

Core issues

Human rights

Web Links

Issue 1Due diligence

Issue 2

Human rights risk situations

Issue 3

Avoidance of complicity

Tokio Marine Group’s Approach to
CSR

Issue 4

Resolving grievances

External Evaluations andParticipation in Initiatives

Issue 5Discrimination and vulnerable groups

Issue 6

Civil and political rights

Respect for Human Rights
ComplianceFair and Honest Personnel Affairs

Issue 7

Economic, social and cultural rights

Issue 8Fundamental principles and rights at
work

293

Core issues

Labour practices

Web Links

Issue 1

Employment and employment
relationships

Issue 2

Conditions of work and social protection

Promoting Health and Productivity
Management

Issue 3Social dialogue

Developing and Utilizing Diverse
Human Resources

Issue 4

Health and safety at work

External Evaluations andParticipation in Initiatives

Issue 5

Human development and training in theworkplaceCore issues

The environment

Web Links

Issue 1Prevention of pollution

Preserving Biodiversity throughProducts and Services

Issue 2

Sustainable resource use

Promoting Environmental
Management

Issue 3

Climate change mitigation andadaptation

Making Society Resilient to Natural
Disasters
Preventing Global Warming by
Promoting the Development of Clean
EnergyIssue 4

Protection of the environment,
biodiversity and restoration of natural
habitats

Building Communities for People toLive with Peace-of-Mind throughEnvironmental Protection Activities
External Evaluations andParticipation in Initiatives

Core issues

Fair operating practices

Web Links

Issue 1Anti-corruption

Tokio Marine Group’s Approach to
CSR

Issue 2

Responsible political involvement

Governance

Issue 3

Fair competition

Issue 4

Promoting social responsibility in thevalue chain

Compliance

Issue 5

Respect for property rights

CSR in the Value Chain
External Evaluations andParticipation in Initiatives
Creating a Society Where People
Can Live with Security throughSustainable Investment

294

Core issues

Issue 1

Consumer issues

Web Links

Fair marketing, factual and unbiased
information and fair contractual
practices
Compliance

Issue 2

Protecting consumers' health and safety

Issue 3

Sustainable consumption

Issue 4

Consumer service, support, andcomplaint and dispute resolution

Issue 5

Consumer data protection and privacy

Issue 6

Access to essential services

Issue 7

Education and awareness

Risk Management
Information Security

Core issues

Community involvement anddevelopment

Improving Quality from theCustomer's Perspective
Preserving Biodiversity throughProducts and Services
Building Communities for People toLive with Peace-of-Mind throughEnvironmental Protection Activities

Web Links

Issue 1

Community involvement

Issue 2

Education and culture

Making Society Resilient to Natural
Disasters(Disaster Prevention
Lessons)

Issue 3

Employment creation and skills
development

Nurturing Generations Responsible
for the Future (Group Work on
Managing Risks and Opportunities)

Issue 4

Technology development and access

Issue 5

Wealth and income creation

Issue 6

HealthIssue 7

Social investment

Preserving Biodiversity throughProducts and Services (Green Gift
Project: Mangrove Planting)
Building Communities for People toLive with Peace-of-Mind throughEnvironmental Protection Activities(Green Lessons)
Building a Society Based on Healthand Longevity to Ensure Peace of
Mind
Aiming to Create a Symbiotic Society

295Corporate Information
We introduce Tokio Marine Holdings’ corporate information.

Corporate Information

Company name: Tokio Marine Holdings, Inc.
Headquarters: Tokio Marine Nichido Building Shinkan, 1-2-1 Marunouchi,
Chiyoda-ku, Tokyo 100-0005, Japan
Telephone: +81-3-6212-3333

Access Map

Message from the
President
Message from our President andGroup CEO, Tsuyoshi Nagano

Corporate Philosophy
Tokio Marine Group’s Corporate
Philosophy

To Be a Good
Company
Tokio Marine Group Message

Company Information

Corporate GovernanceInternal Control

Company profile, access map,
organization chart, etc.

Fundamental Corporate
Governance Policy, Corporate
Governance Report, etc.

Internal Control, Compliance,
Risk Management initiatives, etc.

296

Directors, Audit &Supervisory Board
Members andExecutive Officers

History
History of Tokio Marine Group

List of Directors, Audit &Supervisory Board Members andExecutive Officers

297About Tokio Marine Group(As of March 31, 2017)298

Tokio Marine Nichido Building Shinkan,
2-1, Marunouchi 1-chome, Chiyoda-ku,
Tokyo 100-0005, Japan
Tel: +81-3-6212-3333