Millea Group
Corporate Social Responsibility Report 2007

Table of Contents

Editorial Policies

00 – Editorial Policies / Table of Contents
01 – Overview of the Millea Group
04 – Message from the President

This report is intended to explain to all stakeholders plainly the main

Special Featuresfulfilling the accountability of the Millea Group to the stakeholders.

06 – Special Feature 1: Efforts toward Ensuring the Appropriateness of
08 –Business Operations and Regaining TrustSpecial Feature 2: Taking on the Challenge of Global Warming

content and results, in particular, on the initiatives mentioned in theFundamental CSR Plan for the 2006 fiscal year, from the standpoint ofThis Report consists of special features and of chapters organizedin accordance with the "Millea Group CSR Charter."
In order to make the Millea Group's fundamental attitude toward
CSR clearer, this Report addresses the courses of action that theManagement / Governance

12 – CSR at the Millea Group
14 – Performance of FY 2006 CSR Initiatives and FY 2007 Plans
16 – Corporate GovernanceValue Provided to Customers Products and Services

19 – Auto Insurance that Surpasses the Traditional Concept of "Insurance"
20 – Utilizing the Combined Strengths of the Group to the Maximum Extent,
21 –to Take on the Challenges of New Risks
A System for Providing Compassionate and Caring Insurance Services

Value Provided to Customers Human Power22 – What is Human Power?
23 –Seeking to Serve as Professionals in the Areas of "Safety and Security"
Maintaining and Expanding Employee "Energies"
Voices from the Front Lines

Millea Group should seek to take in the area of CSR.
Each chapter of this Report covers the Millea Group's efforts in
the relevant field as well as the concepts and approaches behindsuch efforts.
To the extent possible, this Report reflects views and opinions
received from stakeholders.
As in the previous fiscal year, this Report has been edited with afocus on employees and agents, who serve as the points of contact
between the Millea Group and stakeholders. In addition, this year's
Report gives greater consideration to introducing efforts on agroupwide basis, including overseas efforts, than in last year.
Content included in this Report has been selected based onmateriality, not comprehensiveness. To the extent possible,
information on matters that could not be covered in this Reportwill be released via other media, including financial statements

Two-Way Communication

25 – Fundamental Concept behind Two-Way Communication
26 –
27 –

Increasing Customer Satisfaction through Dialog with Customers
Timely and Appropriate Disclosure of Information to and Exchange
of Opinions with Shareholders
Building Cooperative Relations with Agents Based on Trust
Promoting Communication with Employees
Communicating Information to and Exchanging Opinionswith Local Communities and Societies

Contributions to Local Communities and Societies

29 – The Millea Group's Activities to Contribute to Local Communities and Societies
30 – "Safety and Security" in Local Communities

and the Group's website.
*Links to Millea Group financial statements and website:

web http://ir.millea.co.jp/en/AnnualReport.html(financial statements)
http://www.millea.co.jp/en/index.html(website)

Guidelines referred to in preparing this Report:
Global Reporting Initiative (GRI) "Sustainability Reporting
Guidelines 2006" (see p. 47 for a comparative table on GRI
guidelines)
United Nations Global Compact "Guidelines forCommunication on Progress (COPs)"

Helping Young People to Grow

31 – Implementing Social-Contribution Activities as a Member of International Society
Protection of the Global Environment

33 – Toward the "Safety and Security" of the Global Environment
Promoting Environmental Considerations through Core Business Activities

34 – Reducing Environmental Impacts from Business Activities
Compliance

37 – Promoting Compliance through Daily Operations
38 – Nurturing a Sense of Ethics among Employees and Agents
Information Security Initiatives

Respect for Human Rights and Dignity

41 – Toward Creating a Comfortable Workplace
Diverse Human Resources and Diverse Ways of Working

43 – Building a Lively Workplace
44 – The 2nd CSR Dialog at Tokio Marine & Nichido
46 – Comment from a Third Party
47 – Comparative Table on GRI Guidelines

0Millea Group Corporate Social Responsibility Report 2007

Scope of this Report:
Organizations Covered in This Report
Fundamentally, this Report covers Millea Holdings and keygroup member companies in Japan and overseas*. It also
reports on some activities of other group member companies.
* Tokio Marine & Nichido, Tokio Marine & Nichido Life, Tokio
Marine & Nichido Financial Life, Tokio Marine Asia, Millea
Real-Estate-Risk Management, Tokio Marine & Nichido Career
Service, and Tokio Marine & Nichido Facilities
Reporting period:
Although this Report covers the details of activities conductedin the 2006 fiscal year (April 2006 - March 2007), for the
purpose of communicating accurate information it also reports
on some activities of other periods.
Dates of publication
Edition(M/Y)
in Japanesein English

Previous edition:

09/06

11/06

This edition:

09/07

11/07

Next edition (planned):

07/08

09/08

Established in April 2002 as Japan's first insuranceindustry holding company, with both Tokio Marine andNichido Fire as subsidiaries, Millea Holdings handles
aspects of management of the group member
companies, such as planning management strategies
for the Millea Group as a whole and implementing
capital policies and consolidated settlement of accounts,
and, as the listed company, handles investor relations
and public relations for the group.
Primary indicators of business performance (consolidated)
Consolidated fiscal year

FY2004

FY2005

FY2006

Ordinary income (billion yen)

2,899.4

3,399.9

4,218.5

Net premiums written (billion yen)

1,925.0

1,978.6

2,148.6

Ordinary profit (billion yen)

139.9

136.5

168.0

Current net income (billion yen)

67.6

89.9

93.0

11,624.4

14,260.0

17,226.9

19.8

22.5

19.7

Total assets (billion yen)
Capital ratio (%)

Company overview

Name:
President:
Address:
Date established:
Capital:Shares listed on:
URL:

Millea Holdings, Inc.
Shuzo Sumi
9th Floor, Tokio Marine Nichido Building Shinkan,1-2-1 Marunouchi, Chiyoda-ku, Tokyo, Japan
April 2, 2002
150 billion yen
Tokyo Stock Exchange (First Section), Osaka Securities Exchange (First Section)
http://www.millea.co.jp/en/index.html

Breakdown of income by business sector (based on FY 2006 adjusted earnings*)
Asset Manegement/other:
3.8 billion yen

Overseas insurance (Asia): 1.5 billion yen
Overseas insurance (other than Asia):
15.5 billion yen
Overseas reinsurance:
12.3 billion yen
Domestic life
insurance:
48.2 billion yen
Group total adjusted earnings:
169.7 billion yen

Domestic property
and casualty insurance:
89 billion yen*Definition of adjusted earnings:(1) Domestic property and casualty insurance business:current net income figure from financial
accounting minus catastrophe reserves, provision
for reserves for price fluctuation, gain/loss on saleand revaluation of stocks and other securities, etc.
(2) Domestic and overseas life insurance business:amount of increase in embedded value (EV)(Calculated using standard in "(3)" below for Brazil
life insurance business)(3) Overseas property and casualty insurance business:current net income figure from financial
accounting minus head-office expenses(4) Other insurance businesses: current net
income figure from financial accounting
Note: The sum of individual constituent amounts may
not match the total above due to rounding error.

Overview of the Millea Group
With its businesses centered on domestic property and casualty insurance and domestic life insurance in Japan, the Millea Group also carries out overseas
insurance businesses, asset management/financial operations, and a range of general business activities having high levels of synergy with its insurance
businesses. It seeks to be a globally top - tier insurance group, by expanding its business domains to fields with high levels of profitability and growth potential.

Domestic Insurance BusinessIn the fields of life and property and casualty insurance, based on a highly sound financial foundation, the Millea Group provides its customers with "Safety and Security" fromunrealized risks through care services following an incident, by providing products and services that make the most of the characteristics of each group member company.

The company made a new start in October 2004 as a leading company in Japan's
property and casualty insurance industry, formed through the merger of Tokio Marine
and Nichido Fire. It has unrivalled strengths in the areas of product and service
development and risk consulting, backed by its sound financial constitution and highlevels of specialized expertise, and in its superior network of agents, its claims service
network, and its worldwide network.
Area of business: property and casualty insurance;founded: 1879; capital: 101.9 billion yen
URL: http://www.tokiomarine-nichido.co.jp/english/index.html

September 2006, the company became a wholly-owned subsidiary of Millea Holdings. Withan emphasis on the retail field in the Japanese property and casualty insurance market, it isa property and casualty insurer that carries out marketing activities rooted firmly in thecommunities it serves. Working together with agents to respond to its customers' diverse
insurance needs with attention to detail, it seeks to be the retail property and casualty
insurer to which customers feel the closest and in which they have full trust.
Area of business: property and casualty insurance;founded: 1908; capital: 20.3 billion yen
URL: http://www.nisshinfire.co.jp/ (in Japanese)

The company plays a central role in the domestic life insurance business – one of thecore businesses of the Millea Group. It seeks to be the "insurer most trusted bycustomers and agents in Japan," by responding appropriately to customers' diversifying
needs and working to implement further innovations in its business model, in a spirit of"inaugurating insurance business all over again."

As a wholly-owned subsidiary of the Millea Group since February 2004, the company
plays an important part in the Millea Group as a life insurance company specialized invariable annuities, in cooperation with other insurers in the Millea Group. It provides
products such as variable annuities insurance and variable insurance suited to its
customers' needs as well as customer service with high levels of added value.

Area of business: life insurance;founded: 1996; capital: 55 billion yen
URL: http://www.tmn-anshin.co.jp/ (in Japanese)

Area of business: life insurance;founded: 1996; capital: 43 billion yen
URL: http://www.tmn-financial.co.jp/ (in Japanese)

Millea Group Corporate Social Responsibility Report 20071

Overseas Insurance Businesses
The Millea Group carries on insurance businesses (property and casualty, life, and Takaful) in 260 cities in 36 countries and regions around the world. It hasdeveloped a structure suited to the diverse needs of Japanese companies advancing overseas and of its customers traveling overseas. It also is proceeding withbusiness development focused on local markets, based on the unique characteristics of the local community in each country and territory in which it operates.

Overseas network(figures current as of July 1, 2007; figures on numbers of local staff current as of March 2007)

260 cities in 36 countries and regions around the world (not including Tianan Insurance)
Number of local staff: approximately 10,200 (not including Tianan Insurance)

Overseas facilities

Primary Countries and Regions in the Millea Group Overseas Network
North America: United States, Canada, Bermuda
Central & South America: Mexico, Brazil, Paraguay
Europe: United Kingdom, France, Germany, Netherlands, Belgium, Italy, Spain, Ireland, Norway, Denmark,Greece, the Channel Islands (Guernsey), the Isle of Man
Eurasia: Russia
Middle & Near East: United Arab Emirates, Saudi Arabia, Bahrain, Turkey
Oceania & Micronesia: Australia, New Zealand, Guam, Commonwealth of the Northern Mariana Islands
Asia: China (Mainland), Hong Kong, Taiwan, Korea, Philippines, Vietnam, Thailand, Malaysia, Singapore,
Brunei, Indonesia, India, Myanmar

2

Millea Group Corporate Social Responsibility Report 2007

Asset Management and Financing Operations
Based on the global investment capabilities it has built up in the insurance business, the Millea Group carries out a wide range of asset management andfinancing operations in order to provide optimal financial solutions suited to its customers' needs.

URL : http://www.tokiomarineam.co.jp/english/

TOKIO MARINE CAPITAL.,CO.LTD
URL : http://www.tmcap.co.jp/english/

Tokio Marine Financial Solutions Ltd.
URL : http://www.tokiomarine-fs.co.jp/ index-e.html

URL : http://www.mirerim.co.jp/(in Japanese)

Other Businesses
To respond to the diversifying needs of its customers, the Millea Group provides a general range of services related primarily to "Safety and Security,"
including integrated human - resources services, facilities management services, risk consulting services, medical/health - care services, and businessassistance and business process outsourcing (BPO) services.

Human - resources services
Facilities management
URL : http://www.tcshaken.co.jp/(in Japanese)

URL : http://www.tkn-f.co.jp/
Medical/health - care(in Japanese)

URL : http://www.tokio-mednet.co.jp/(in Japanese)

Risk consulting services
URL : http://www.tmn-samuel.co.jp/(in Japanese)

URL : http://www.tokiorisk.co.jp/(in Japanese)

Business assistance, BPO
Insurance agents
URL : http://www.millea-mondial.co.jp/en/aboutus/

Millea Group Corporate Social Responsibility Report 20073

Message from the President

Putting customer trustat the base of all our activities

Putting customer trustat the base of all our activities

related circumstances to heart with the utmost
sincerity, and each employee including management
has reviewed the causes of problems such as these andWith "customer trust at the base of all its activities" as its

what kinds of efforts should be taken in the future to

Corporate Philosophy, and "pursuing strict compliance inprevent their reoccurrence. In April 2007, each Group

all aspects of its business activities" as a fundamental

member company formulated business improvement

principle behind its behavior, the Millea Group seeks toplans and measures for preventing the reoccurrence offulfill its corporate social responsibility (CSR).

such problems. At present, we are proceeding with

Even so, in the domestic insurance business – a coreefforts toward regaining lost trust by implementing

business for the Group – in March 2007 Tokio Marine &these business improvement plans and measures for

Nichido and Nisshin Fire received administrative orders

preventing the reoccurrence of such problems steadily,from the Financial Services Agency of Japan (FSA)

one by one.

ordering them to cease some operations related to thirdsector insurance products. Other issues that have arisen
include nonpayment of incidental claims and other

4

CSR in the Millea Group

payments and failure to apply various discounts to fire

The Millea Group is a group of companies centered on

insurance.

the insurance business, a business that plays a very

Issues of nonpayment of life-insurance claims and otherimportant role in society and is of a highly public

payments and errors in such payment also occurred atnature. The Millea Group considers it its role in society

Tokio Marine & Nichido Life and Tokio Marine &and its social responsibility to spread "Safety andNichido Financial Life. The fact that such problems

Security" by providing customers with the highest-arose in connection with claim payment and insurance

quality products and services centering on the above-

policies, which are both fundamental and the mostmentioned business. For this purpose, we will devote

important functions of an insurer, has damaged the trust

our every effort to earning the full trust of all ourplaced in the Group by its customers and society at

customers through a thorough understanding of thelarge. We apologize deeply for the considerable"Customer First" principle in all aspects of our businessinconvenience and concern that resulted.

activities, based on an appreciation of current

The Millea Group and each insurer have taken thecircumstances. In addition, we will continue to work

Millea Group Corporate Social Responsibility Report 2007

toward making contributions to our local communities
and societies, as a good corporate citizen, toward
protecting the global environment, and toward
respecting human rights, as well as further
strengthening communication with our stakeholders,which is very important in proceeding steadily withthese efforts, and improving levels of quality in each of
our businesses.
With regard to the issue of global warming in particular,
the Millea Group considers this to be one of the greatest
risks faced by humanity as a whole. As such, in addition
to activities conducted by individual Group member
companies as good corporate citizens – such as efforts
to reduce the environmental impact of their businessactivities – each company will implement aggressive
efforts towards research into the risks posed to society
by global warming, as well as towards its core businessincluding insurance through provision of products andservices, based on resources such as the techniques,expertise, and experience they have built up throughtheir wide-ranging business activities.
The Millea Group considers its "Group corporate value"
to be the sum total of the value it provides all

Shuzo Sumi

stakeholders – its customers, shareholders, agents,

President,

employees, and local communities and societies – andMillea Holdings, Inc.

seeks to be "a group of companies needed in society," byworking to increase corporate value while achieving
sustainable growth together with societal progress.

Millea Group Corporate Social Responsibility Report 20075

Special
Feature 1

Efforts toward Ensuring the Appropriateness ofBusiness Operations and Regaining Trust
Recently, the 4 companies of the Millea Group (Tokio Marine &Each of the companies will make determined efforts toward

Nichido, Nisshin Fire, Tokio Marine & Nichido Life, and Tokiomaking business improvements and preventing the reoccurrence

Marine & Nichido Financial Life) have found themselves inof such problems, to regain the trust of customers and society as

situations leading them to lose the trust of customers andquickly as possible.

society at large because of their inappropriate handling ofIn addition, Millea Holdings takes very seriously the fact that suchoperations related to the sale of insurance products and thecircumstances have arisen in connection with the activities of its

payment of claims.

subsidiaries and deeply regrets the situation. It gives its promise

The Millea Group offers its deepest apologies for the considerable

to be even more mindful of the management of its subsidiaries. It

inconvenience and concern this has caused its customers despite

will endeavor to implement appropriate business management to

the fact that the payment of claims and other payables is aensure that such problems do not recur in the future. The

fundamental and very important duty of an insurance company.

understanding of stakeholders would be greatly appreciated.

1 Improper nonpayment of claims on third-sector insurance products

Fig. 1In the area of third-sector insurance products such as health insurance, cancer insurance, and income-indemnity insurance,
improper cases of the nonpayment of claims arose as a result of judgment and handling inadequate to an insurance company due
to the insufficiency of claims payment and business administration systems appropriate to the characteristics of such products.

2 Omission of payment of claims on expense insurance and other products

Fig. 2

Results of a survey conducted as part of efforts to ensure the appropriate payment of claims to customers showed that there had
been omissions in notification and payment to some customers concerning claims on expense insurance and other products(including claims and other payments incidental to auto insurance products). These cases resulted from the insufficiencies of "anexplanation of products to customers," "product development" and "claims payment systems."

3 Comprehensive inspection related to appropriateness of approach to fire-insurance sales

Fig. 3

An overall examination from the standpoint of whether correct premiums were applied in fire insurance revealed the fact that
there were cases of errors in the application of correct classes of construction, omissions of applicable premiums and charging ofexcessive premiums.

4 Survey on payment of life-insurance claims and other payments

Fig. 4A reexamination of life insurance claims, etc. paid during the 5 years from fiscal 2001 to 2005 revealed the fact that there werecases requiring additional payments mainly for such reasons as inadequate procedures on the insurers' side and their insufficient
explanations of cases in which benefits could have been paid, had full explanations been given to customers beforehand.

6

Millea Group Corporate Social Responsibility Report 2007

Fig. 1

Improper nonpayment of claims on third-sector insurance products (e.g., health insurance, cancer insurance, and income-compensation insurance)
January 2006

July 2006
7/14/06
Demands forreports

Administrative orders
and demands from the
Financial Services Agency(FSA)

January 2007

Survey implemented

Reexamination
4/13/07

10/31/06■ Survey results: Reports
Improper nonpayment(July 2001 - June 2006)

Reports submitted by
Tokio Marine & Nichido
and Nisshin Fire to the FSA,
and actions taken

July 2007

3/14/07 Administrative disposition
Tokio Marine & Nichido:
1. Suspension of the conclusion and sale of insurance products (April 2 - July 1, 2007)
2. Suspension of application for and notification of product-related authorization (March 15 - June 14, 2007)
Nisshin Fire:
1. Suspension of application for and notification of product-related authorization (March 15 - April 14, 2007)

Business improvement plan implemented■Business improvement plans: submitted

7/13/07■ Progress and status

Tokio Marine & Nichido:
805 cases
Nisshin Fire: 68 cases

3/30/07 ■ Survey results: Reports (Tokio Marine & Nichido)
4/2/07 ■ Survey results: Reports(Nisshin Fire)
Improper nonpayment (July 2001 - June 2006)
Tokio Marine & Nichido:
1,190 cases (approx. 391 million yen)reports on business
improvement plans(reported half-yearlylater)

Nisshin Fire: 68 cases (approx. 104 million yen)
(Including cases in the October 31, 2005 report)

Fig. 2Omission of payment of claims on expense insurance and other products (e.g., claims and other payments incidental to auto insurance products)
January 2006

July 2006

Administrative orders
9/30/05and demands from the
Financial Services Agency Demands for reports(FSA)
Surveyimplemented
Reports submitted by
Tokio Marine & Nichido
and Nisshin Fire to the FSA,
and actions taken

Fig. 3January 2007

11/25/05
Business improvement orders

11/17/06
Demands for reports

Reexamination
11/24/05 ■ Survey results: Reports
Cases requiring payment, amounts
Tokio Marine & Nichido:
17,763 cases, approx. 1,300 million yen
Nisshin Fire:2,453 cases, approx. 135 million yen

July 2007

Survey implemented, efforts to prevent reoccurrence
9/29/06 ■ Business improvement plans: Reports
Cases requiring payment, amounts (including cases in theNovember 24, 2005 report)

3/30/07 ■ Results of final survey: Reports
Cases requiring payment, amounts (including cases in the
September 29, 2006 report)

Tokio Marine & Nichido:
63,143 cases, approx. 4,623 million yen

Tokio Marine & Nichido:
84,785 cases, approx. 6,854 million yen

Nisshin Fire:
8,004 cases, approx. 385 million yen

Nisshin Fire:
14,422 cases, approx. 867 million yen

Comprehensive inspection related to appropriateness of approach to fire-insurance sales
January 2006

July 2006

January 2007

Administrative orders
and demands from the
Financial Services Agency(FSA)

July 2007

12/20/06
Demand for survey

Survey implemented, premiums returned
Reports submitted by
Tokio Marine & Nichido
and Nisshin Fire to the FSA,
and actions taken

1/31/07
Policies and reports on
appropriateness ofapproach to sale offire-insurance products

Survey implemented (through May 2008)

3/30/07 ■ Survey results: Reports (Tokio Marine & Nichido)
4/2/07 ■ Survey results: Reports (Nisshin Fire)
Over-collection of premiums due to factors such as errors inapplication of construction classifications
Tokio Marine & Nichido: 26,979 cases, approx. 2,020 million yen
Nisshin Fire: 2,812 cases, approx. 169 million yen

Fig. 4

Survey on payment of life-insurance claims and other payments
January 2006

July 2006

Administrative orders
and demands from the
Financial Services Agency(FSA)

July 2007

2/1/07
Demand for reports

Independent survey implemented (01/06~)
Reports submitted by
Tokio Marine &Nichido Life, andTokio Marine &Nichido Financial Lifeto the FSA, and actions taken

January 2007

Surveyimplemented

Measures to prevent
reoccurrence implemented

4/13/07 ■ Survey results: Reports
Cases of additional payment (April 2001 - March 2006)
Tokio Marine & Nichido Life:
1,026 cases, approx. 135 million yen
Tokio Marine & Nichido Financial Life:
5 cases, approx. 400,000 yen

Millea Group Corporate Social Responsibility Report 2007

7

Special
Feature 2

Taking on the Challenge of Global Warming
The Millea Group considers global warming to
be one of the greatest risks faced by humanity
as a whole. As such, we are working
aggressively to protect the global environment.

Devoting the collective strengthof the entire Group to the
protrection of the environment
According to the "IPCC 4th Assessment Report*," the earth's averagetemperature has risen by 0.74°C over the past 100 years, due
primarily to increases in anthropogenic greenhouse gases, and thetemperature is projected to increase in the future as well.
Over the next 50 - 100 years the probability of massive natural
disasters such as heavy rain and typhoons could change dramatically
due to global warming, resulting in claims payments by insurancecompanies exceeding all expectations. For this reason, the Millea
Group considers management of the risks of global warming to bepart of the core business activities of an insurance group, as well as
one of its duties as a corporate citizen.

Insurance Products and Services
Offer of insurance and financial products/services
that could help prevent (deter) global warming
Development of products and services coping with globalwarming risks
Support for environmental protection by giving discounts
for environment-friendly vehicles P.33
Consideration for environmental issues when
repairing vehicles P.33

Offer of products and services suited to the
manifestation of risks related to global warming
Offer of means for hedging against risks,through climate derivatives* A report issued in February 2007 by the United Nations Intergovernmental Panel on
Climate Change (IPCC), intended to collect and assess the latest information on climatechange from scientific, technological, and socioeconomic perspectives and to provide
advice to the world's governments.

For the adaptation to and prevention of global warming, eachmember of the Millea Group has been making initiatives such as
reducing the environmental impacts of their business activities,
planting mangrove trees, and providing various products andservices that contribute to helping its customers reduce theenvironmental impacts of their own business activities. In addition,

Promotion of efforts to prevent global warming
through investment and finance activities

in December 2006 the Group began full-fledged research initiatives

Asset management through socially responsible investment (SRI)

intended to prepare for the risks of global warming, by establishinga groupwide "global-warming research project" centered on Tokio
Marine & Nichido and the Tokio Marine Research Institute. It alsoplans to carry out research and other efforts concerning the risks ofglobal warming, from a wide range of perspectives such as
forecasting future typhoon damage, through new partnerships with
scientific institutions outside thecompany, such as the Center for
Climate System Research at the
University of Tokyo.

Toshiro Yagi,
Executive Vice President,
Millea Holdings, Inc.

8

Investment and FinanceMillea Group Corporate Social Responsibility Report 2007

Support for business activities contributing to theprevention of global warming, through investment inenvironmental venture businesses P.34
Study on the supply of investment means through SRI(investment trust) instruments and other products

Risk Research
Research into the risks of global warming
through industry-academy partnerships
Research into typhoon risks through partnerships with scientific institutions
outside the company (University of Tokyo, Nagoya University) P.10
Forecast of trends in damage from typhoons, hurricanes, etc.
(research by Tokio Millennium Re)
P.10

Reduction of Environmental Impacts
Reduction of the environmental impacts ofcompanies' own business activities(reduction and absorption of greenhouse gases)
Reduction of environmental impacts at business facilities
through ISO14001 and our own environmental management
systems, "Green Assist" P.33
Reduction of environmental impacts throughP.11
mangrove afforestation
Participation in Team Minus 6%

P.33

Promotion of ecological driving
Study of reductions in environmental impacts through initiatives
such as the acquisition of emission credits

The Millea Group's
Responses to
Global Warming
Environmental Education and Supply of Information
Wide-ranging environmental education activities
intended to help prevent global warming
Timely and appropriate disclosure of informationby the company
Environmental education activities conducted through"Green Lessons" P.11
Supply of various types of information through the "Project on
Studying the Scientific Foundations for Sustainability" and the"Talisman Environmental Series" publications

Risk Consulting Services
Offer of risk consulting services to businessorganizations related to global warming risks

Holding environmental seminars
Supply of various types of information through participation in
the UNEP FI IWG, the UN Global Compact, and the Carbon
Disclosure Project P.10,12,34

Energy-conservation diagnoses and support for buildings(Tokio Marine & Nichido Facilities)
Natural-disaster risk assessment and risk-reduction consulting(Tokio Marine & Nichido Risk Consulting)Consulting on measuring and reducing greenhouse-gas emissions(Tokio Marine & Nichido Risk Consulting)

Millea Group Corporate Social Responsibility Report 20079

Special Feature 2

Taking on the Challenge of Global Warming

Joint Research with Scientific Institutions Outside the Company
The UN's IPCC has confirmed the high probability of a causal

addition, in March 2007 the Millea Group began joint research withrelationship existing between global warming and unusual weather,

Nagoya University intended to study in detail the effects of global

although such a relationship has not yet been fully substantiatedwarming on typhoons.

scientifically. The Millea Group believes an understanding of the

Furthermore, the Group has been promoting research into global

latest knowledge such as this is important to its efforts to prevent

warming overseas as well, centered on hurricanes in the United

global warming.

States, through efforts such as Tokio Millennium Re and Tokio

Since November 2005, the Millea Group has participated in an

Marine Technologies holding summits on global-warming by inviting

industry-academy partnership with the Center for Climate Systemwell-known researchers from outside the companies as lecturers.

Research at the University of Tokyo, which has one of the world's

The Millea Group will make efforts to be able to make broad-leading climate-simulation models, which can be used to forecast

ranging contributions to society through efforts such as providing

global warming, and a number of private-sector firms. This projectproducts and services and communicating information to society atconducts research into the future effects of climate change induced

large that could help prevent or deter global warming, utilizing theby global warming on the occurrence of natural disasters. In

results obtained in research into global warming.

Maximum
instantaneouswind speed (m/s)

A wind-speed distribution obtained from a typhoon-simulation model developed in-house

A global-warming summit

Participation in the UNEP FI IWG
Since 2005, Tokio Marine & Nichido has been the only participant

The insurance business exerts a considerable influence in increasing

representing Asia in the Insurance Working Group (IWG) of thesustainability because of its characteristics such as the size, strong

United Nations Environment Programme Finance Initiative (UNEP FI).

ties with local communities and the important economic role it plays.

Consisting of 16 members including the world's leading insurers, theThrough participation in the UNEP FI IWG, Tokio Marine & Nichido

IWG conducts a study and research on "sustainable society andhas been working both to pursue theinsurance." Its report "Insuring for Sustainability," issued in May

desirable picture of a business that2007 to cover the "role of insurance in contributing to thecares about the environment andsustainable development of society," gives examples of typicalsustainability and to encourage andactivities of individual insurers, ranging from the offer of insurance

promote such activities throughout

products and services working to the realization of a sustainablefinancial institutions.

society through reducing impacts on the environment. Tokio Marine& Nichido's "auto-insurance discounts for environment-friendly
vehicles" and the "mangrove afforestation project" were shown as
good examples in this report.

10

Millea Group Corporate Social Responsibility Report 2007

"Insuring for Sustainability"Protection of the Global Environment and Contributing to Local Communities through Mangrove Afforestation
Overview of the mangrove afforestation project"Green Lessons: The Mangrove Story" held nationwide

Since fiscal 1999 Tokio Marine & Nichido has been planting

Tokio Marine & Nichido has prepared an environmental education

mangrove trees in Southeast Asia. Through fiscal 2006, it had

program targeted at elementary-school children, based on theplanted 3,444 hectares of forests – sufficient to absorb the carbon

theme of "preventing global warming," and has been sending its

dioxide emitted in the company's business activities. Today, theemployees and agents to those schools as instructors.

second phase of this project is under way in 6 countries: 5 nations

This program began in October 2005 to commemorate the firstof Southeast Asia, plus Fiji. (See illustration below.)anniversary of the merger that formed Tokio Marine & Nichido.

This project has been implemented in partnership with an NGOs,

Through March 2007, approximately 4,000 students and other children

Action for Mangrove Reforestation (ACTMANG), and OISCA.

had taken part in the course, held at approximately 60 elementary
schools and schools for handicapped children across Japan.

Significance of this project

The course covers the "mangrove afforestation project" – a global

Mangrove trees can help prevent global warming by absorbing aenvironmental-protection activity – and a familiar program tolarge volume of carbon dioxide and can serve as bulwarks to protect"recycle uniforms of female employees." By showing them beautiful,people from tsunamis and other hazards. In addition, by providing

vivid videos and photographs of mangroves and other vegetation

fishery and forestry resources essential to local residents' lifestyles,

and letting them touch mangrove seeds and other items and listen

they contribute to achieving sustainable development in the areas into stories told by employees and agents who volunteered towhich they are planted in addition to stabilizing and improving

participate in planting mangrove trees, this course has createdpeoples' living environments. For example, a project to cultivate

opportunities for the children to think about environmental

crabs in Indonesia without felling mangrove trees was given anprotection on their own and take action to protect the environment.

award by the Indonesian Ministry of Marine Affairs and Fisheries as

In addition, students were presented with "planters that degradea sustainable fisheries activity in 2005. Furthermore, "Mangrove

naturally into soil." Those planters were made from recycled

Afforestation Volunteer Tour" also provide opportunities foruniforms of female employees. The children also had theinternational exchange between employees of the Group member

opportunity to think together with instructors on the ecological cycle

companies and local residents.

and the effective use of resources. A decision has already been
made to continue this program through the 2008 fiscal year.

Afforestation targets and performance (in hectares)in phase two of this project
Myanmar479
550

Vietnam137
250
ThailandPhilippines

105
100

300
400
A course session at Hosen Elementary School in the city of Okayama.

Indonesia

429
650

Fiji

44
50

Key:
Afforestation performance (through FY 2006)
Afforestation targets

Millea Group Corporate Social Responsibility Report 2007

11

CSR at the Millea Group
The Millea Group's Approach to CSR
The Millea Group considers that the execution of its Corporate Philosophy itself is equal to the fulfillment of CSR. The Group's goal is to increase the value it
provides every stakeholder and, as a result, to increase its corporate value which is the sum total of the value it provides all stakeholders, through the thoroughimplementation of CSR practices. It has established the "Millea Group CSR Charter" as a set of behavioral guidelines for such implementation of CSR practices.

Millea Group Corporate Philosophy
The Millea Group is committed to the continuous enhancement of corporate value,with customer trust at the base of all of its activities.
By providing customers with the highest quality products and services, we will spread safety and security to all around us.
For fulfilling our responsibility to shareholders, we will pursue global development of sound, growing and profitable businesses.
For promoting the creativity of each and every employee, we will foster a corporate culture that encourages free and open communications.
While demonstrating responsible management as a good corporate citizen, we will make a positive contribution to society.

Millea Group CSR Charter
The Millea Group is committed to fulfilling its "Corporate Social Responsibilities" ("CSR") by implementing its management philosophy
to achieve sustainable growth together with the development of society, in accordance with the following principles:
Products and Services
We aim to provide society with products and services to meet its needs for safety and security.
Respect for Human Rights and Dignity
We respect and actively promote the recognition of human rights for all people.
We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of our employees.
We respect the right to privacy and strive to enforce thorough control of personal information.

Contribution to Local Communities and Societies
As a member of various communities and societies, we respect the diversity of cultures and customs in different
countries and regions and we aim to contribute actively to society in response to the needs of the current era.
Compliance
While striving to maintain high ethical standards at all times, we will pursue strict
compliance in all aspects of our business activities.

Protection of the Global Environment
Communication
Acknowledging that the protection of the global environment is an important responsibility for all
We intend to disclose information timely and appropriately and to promote dialogue withcorporate entities, we respect harmony with and improving the global environment in all of our activities.
all of our stakeholders to ensure effective corporate management.

Participation in the United Nations Global Compact
Millea Holdings and Tokio Marine & Nichido have been participating in the United Nations Global Compact since April
2005 because the concept and the content of the Global Compact agree with the Millea Group's approach to CSR
initiatives and its CSR Charter. In the future as well, the Millea Group will seek to implement activities complying with the
Global Compact's ten principles in the areas of human rights, labor, the environment, and anti-corruption.

CSR Promotion Structure
The Millea Group has established the "CSR Board" chaired by the President ofMillea Holdings and with a membership consisting of the Presidents (CSR
Supervisors) of the Group member companies. This Board formulates
fundamental policies and plans for CSR initiatives and monitors progress inthese initiatives. Each Group member company promotes its own CSR
initiatives and those of its subsidiaries in accordance with the policies and

The Millea Group's
CSR promotion structure
Millea Holdings
Board ofDirectors

established the CSR Office to serve as an organ specialized in the promotion of
CSR, as well as the "CSR Committee", under its Board of Directors. These
organizations work to share information between departments/sections
involved in CSR initiatives as well as to strengthen and promote related efforts.

12

Millea Group Corporate Social Responsibility Report 2007

CSR Committee
CSR Board(Corporate
Planning Dept.)plans formulated by the CSR Board. In addition, Tokio Marine & Nichido has
Management
Meeting

Tokio Marine & Nichido

Corporate Planning Dept,CSR Office
Other Millea Group
member companies

The Millea Group's CSR Initiatives
In proceeding with its CSR initiatives, the Millea Group considers that the supply of value to its customers is made possible only when it has
fulfiiled the social responsibility of a corporation for respecting human rights, complying with laws and regulations, protecting the environmentand being considerate of local communities and societies. Also, for the Millea Group, which provides intangible value such as insurance andvarious services, the most important element in practicing CSR is the "Human Power" of its employees and agents who serve as the points ofcontact with stakeholders. Earning the high regard of stakeholders through implementation of CSR activities by employees and agents with the"Human Power" makes it possible for the Millea Group to increase corporate value and create new social value.

Overview of the Millea Group's CSR initiatives

What is "Human Power"?
1."Abilities as Professionals"
2."Energies"
3."To think and act always by
putting yourself in the otherparty's shoes"

Two-Way Communication

Increase of value to every stakeholder
Customers
Local communities
and societies

Shareholders

Millea Grouppractice

Contribution to local communities and societies(responsibilities as corporate citizens)
Protection of the global environment(responding to the greatest risk faced by humanity)

AgentsCompliance (a necessary condition for company existence)

Employees

Creation of new social value
Enhancement of corporate value

Groupwide CSR (i.e., practicing our Corporate Philosophy)

Value
Provided to
Customers(i.e., products andservices plus
"Human Power" of
employees and agents)

Respect for human rights and dignity (a universal principle)

Sound financial foundation

The Tokio Marine & Nichido Corporate Value Index
Tokio Marine & Nichido defines corporate value as the sum total ofthe values it provides each of the following stakeholders: customers,

Fields subject to assessment

Primary indexes

Customer
fundamentals

Number of individual customers, results of customer
surveys, number of comments received in "System forCollection and Utilization of Customer Comments," etc.

Agent fundamentals

Percentage of net premiums written accounted for by leading agents,
results of customer surveys (on satisfaction with agents), etc.

Management leadership

Results of external surveys on corporate image, results of
employee surveys, etc.

Organization and
Human Resources System

Percentage of employees with disabilities, number offemale employees (at or above a certain rank), results of
employee surveys, etc.

Organizational culture

Number of employee activities making contributions to local
communities, number of leaves taken for volunteer activities,
results of external surveys on corporate image, etc.

Employee capabilities
Operational-processcapabilities

Results of customer and agent surveys (on subjects such as
employee behavior and services), results of internal audits in
Production Departments, branches, Claims Service Departments,
and Service Departments, greenhouse-gas emissions, etc.

Product strength

Results of external surveys on corporate image, results ofagent and employee surveys, etc.

CSR and are shared within the company, thus being helpful in the

Brand stength

Results of external surveys on corporate image etc.

assessment and formulation of management strategies.

Profitability/soundness

Financial ratings, return on equity (ROE), etc.

shareholders, agents, employees, and local communities andsocieties. In 2003 the company developed the "Corporate Value Index",
its own scoring system, from the standpoint that it is important toreview measures taken by quantifying the degree of progress made insuch value as a result of measures implemented each year. The Index
classifies value provided to each of the 5 stakeholders – customers,
shareholders, agents, employees, and local communities andsocieties – into 9 fields and designates matters that should be
evaluated and scored on a 1200-point scale by themselves. These
indexes are intended for use in the quantitative measurement andverification of progress in the company's Corporate Philosophy andMillea Group Corporate Social Responsibility Report 200713

Performance of FY 2006 CSR Initiatives and FY 2007 Plans
FY 2006 Summary
The Millea Group has proceeded with initiatives intended to "implement CSR activities through its own core business activities, demonstrating the Group's own
individuality and foresight." Although it has achieved successes in areas such as strengthening various types of communication and enlivening activities formaking contributions to local communities and societies, incidents such as the improper nonpayment of claims were discovered in each Group insurance company,
leading to the substantial loss of trust placed in the quality of the Group's products and services by customers and society. In light of this, all Group member
companies are working to regain this trust, through reaffirming their social responsibility and the importance of carrying out appropriate business operations.
Conducted fields

Related stakeholders

Focused themes of efforts (entire Group)

Page

Products/services
Value
ProvidedtoCustomers "Human Power" of
employees and agents

Customers

Thorough implementation of appropriate business operations andimproving business quality
Provision and promotion of products and services related to "Safety and Security"

P.6~7
P.18~21

Improving employees' "Human Power"

P.22~23

Employees, agents

Promoting communication with customers(through website improvements etc.)

Two-Way Communication

Customers,
shareholders,
employees,
agents,local communities/
societies

Promoting communication among employees(i.e., permanent employees, temporary staff) and agents

P.24~27

Promoting communication with society

Adoption and promotion of systems of time off for volunteer activities
and matching gifts

Contributions to Local
Communities and Societies

Local
communities/
societies

P.28~31
Implementation of efforts to make contributions to society by eachcompany on its own

Adoption in core insurance businesses (including asset-management
and financial businesses) of efforts to protect the environment
Monitoring and reducing volumes of energy used and wastes emitted

Protection of the
Global Environment

Local
communities/
societies

Promoting green purchasing

P.8~11
P.32~35

Continuing the mangrove afforestation project
Environmental protection efforts other than the above, conducted by each company on its own

Compliance

Customers,
employees,
agents

Improving both awareness of and approaches to compliance, andpromoting hotline use

P.36~39
Thorough management of personal information
Continued promotion of human-rights training

Respect for Human
Rights and Dignity

Employees

Promoting employees' health and reducing pressure on employees

Promoting advancement of women in society*1 Efforts of Millea Holdings, Tokio Marine & Nichido, Tokio Marine & Nichido Life, Tokio Marine & Nichido Financial Life, TM Asia, Millea Real-Estate-Risk Management,
Tokio Marine & Nichido Career Service, and Tokio Marine & Nichido Facilities, which have prepared CSR plans, are reported here.

14

Millea Group Corporate Social Responsibility Report 2007

P.40~43

FY 2007 Plans
Based on the medium-term corporate strategy "Stage Expansion 2008" and an overview of the previous fiscal year, the Group will proceed with efforts
directed at issues of concern shared by all member companies as well as the individual initiatives of the Group members. In addition to the "thoroughimplementation of appropriate business operations," each Group member company will implement steady efforts to utilize "customer comments" in various
operations including products and services. In addition, as a corporate citizen the Group will further strengthen cooperation among the Group member
companies and the member companies will work together in activities to protect the environment and make contributions to local communities and societies.
FY 2006 performance/progress (items concerning entire Group indicated with , items concerning individual companies with ) *1

Future topics (entire Group) *2

Implementing various initiatives seeking to improve business quality
Providing products and services suited to customer needs
Implementing various initiatives seeking to secure safety and quality in products and services

Steady implementation of initiatives toward appropriate business operations
Building a structure for aggressively collecting "customer comments"
and utilizing these in provision of products and services

Enhancement of training and self-development systems
Improving competency, improving specialization of each section
Enhancing training program for Life Partners (Tokio Marine & Nichido Life)

Enhancing and strengthening systems for supporting efforts such as training
and self development for improving employees' skill levels, in particularthrough career development (Stage Expansion) for female employees

Enhancing functions (including structures) for communication with customers
Strengthening initiatives to respond to customer comments, such as customer-satisfaction surveys(Tokio Marine & Nichido Life, TM Asia)
Improvement initiatives based on opinions from employees, agents, etc.and enhancing Two-Way
Communication
Trial implementation of agent-satisfaction surveys (TM Asia)
Implementing IR activities corresponding to shareholder attributes (e.g., institutional and individual investors)
Issuing CSR reports/enhancing their content based on surveys etc.
Participating in the "UNEP FI IWG" and issuing a report on the "role of insurance in contributing
to the sustainable development of society" (Tokio Marine & Nichido)
Implementing "CSR Dialog" with external experts (Tokio Marine & Nichido)
Adoption of a system of time off for volunteer activities (adopted at one company in FY 2006,
for a total of 7 companies)
Adoption of a matching gift system (adopted at 2 companies in FY 2006, for a total of 6 companies)
Participation of employees of the Group member companies in events for making contributions
to local communities and societies (each Group member company in Japan)
Expanding pink-ribbon campaigns and implementing new donation activities (Tokio Marine & Nichido Life)
Implementing social-contribution activities in Asian nations (throughout TM Asia Group: 31
projects at 11 companies) (TM Asia)
Supporting events on behalf of people with disabilities (Tokio Marine & Nichido Career Service)

Strengthening communication with customers, shareholders,and agents
Improving Group member companies' employees'
awareness of CSR
Thorough disclosure of timely and appropriate information

Enlivening activities to make contributions to local
communities and societies through strengthening
cooperation among the Group member companies inindividual localities (e.g., joint efforts)
Aggressively seeking volunteers to take part in mangroveafforestation project
Adopting and promoting utilization of systems of providing
time off for volunteer activities and matching gifts

Establishing the "Global Warming Project Team" and beginning joint research with universities
Monitoring volumes of energy used (begun at 2 companies in FY 2006, for a total of 5 companies)
Monitoring volumes of waste emissions (begun at 1 company in FY 2006, for a total of 3 companies)
Beginning green purchasing and promoting related efforts(begun at 4 companies in FY 2006, for a total of 6 companies)

Adoption of environmental management systems(Seeking Group standardization as a mid-term goal)
Reducing volumes of energy used and wastes emitted
Starting and promoting use of green purchasing

Promoting phase two of the mangrove afforestation project (achieving a total of 4938 hectares) (Tokio Marine & Nichido )Holding "Green Lessons: The Mangrove Story" nationwide (course held for a total of 4,000 school
children and other children at approximately 60 schools nationwide) (Tokio Marine & Nichido)
Attaining ISO 14001 certification (Tokio Marine & Nichido Facilities)
Implementing various initiatives such as revising manuals and strengthening in-house training
Opening an external hotline and ensuring that all employees understand how to use the hotline
Improving and strengthening compliance promotion structures
Implementing training for employees (including temporary personnel) and building andstrengthening monitoring structures at each workplace
Implementing continuous training on human rights for all employees
Administration of health examinations undergone by employees and ensuring all employees areaware of these examinations
Promoting the taking of time off by employees, to relieve stress
Implementing efforts such as mental-health surveys and mental healthcare training(Tokio Marine & Nichido Life, Millea Real-Estate-Risk Management)

Systemic and operational enhancement such as"maintenance of working environments" and "support forwork-life balance" implemented by each company on its
own, corresponding to its own business attributes
Promoting efforts in the area of mental healthcare

Holding seminars on career development
Following up on employees taking childcare leave*2 Since FY 2007, with the addition of 3 companies – Nisshin Fire, Tokio Marine & Nichido Medical Service, and Tokio Marine & Nichido Anshin Consulting – as new operating subsidiaries of Millea Holdings,
CSR plans are formulated by Millea Holdings and 10 Group member companies.

Millea Group Corporate Social Responsibility Report 200715

Corporate GovernanceCorporate Governance of Subsidiaries

Current Status of Corporate GovernanceAs the holding company of the Millea Group, Millea Holdings shallAs a holding company, Millea Holdings shall maintain a soundexercise high-level control of and supervision over the businessand transparent corporate governance system and exercise

subsidiaries of the Millea Group. Millea Holdings shall exercise its

appropriate control over the Millea Group companies.

rights as a shareholder. Millea Holdings shall enter into business
management agreements with each business subsidiary.

Corporate Governance Structure

Millea Holdings shall develop fundamental policies relating to its

The following is an overview of the corporate governance structure
Body

audit system and monitor implementation. Millea Holdings shall evaluate

Role assigned (top) and composition (bottom)

exes
Board ofDirectors

The Board of Director is responsible for decisions on important mattersrelating to the execution of Millea Holdings' business, for supervising
the performance of individual directors and establishing an appropriate
internal control environment and an effective internal control system.
Approx. 10 members, at least 3 of whom in principle must be outside
Directors.

Corporate
Auditors,
Board ofCorporate
Auditors

Nominationcommittee

corporate compliance structure, risk management system and internal
the business results of each business subsidiary of the Millea Group. The
results of such evaluations shall be considered in the determination of
remuneration for the directors of each business subsidiary.

Audits the performance of Directors, as an independent body
entrusted by shareholders.

Basic Policy for Internal Controls

Approx. 5 members.
In principle, a majority of these must be outside Corporate Auditors.

In accordance with the Corporation Law and the Enforcement Regulations

Deliberates and reports to the Board of Directors on appointment andremoval of Directors and Corporate Auditors of Millea Holdings andmajor subsidiaries and on requirements for such appointment.

of the Corporation Law, Millea Holdings has resolved at a meeting of theApprox. 5 members, a majority of whom must in principle be outside
members. The committee chair shall be chosen from among theoutside members.

framework to establish and operate an effective internal control system.

Deliberates and reports to the Board of Directors on performance
evaluations of Directors and Corporate Auditors of Millea Holdings
Remuneration and major subsidiaries and on the executive compensation system.
committee Approx. 5 members, a majority of whom must in principle be outside
members. The committee chair shall be chosen from among theoutside members.

Board of Directors to adopt basic policies for internal controls as a
The policy set forth the fundamental components of the internal control
system, including the system for supervision by Millea Holdings, as aholding company, of the appropriate execution of business activities by theMillea Group companies as well as compliance, risk management, internal
audit, preservation of information, and audit by Corporate Auditors.
web http://www.millea.co.jp/en/company/basic.html

Executive Remuneration System

Risk Management

Remuneration for full-time directors of Millea Holdings consists ofthree elements: fixed remuneration; bonuses related to the businessIn the Millea Group, management of risks accompanied with theperformance of Millea Holdings and the performance of theindividual business activities is conducted primarily by subsidiaries.

individual; and stock options. Remuneration for corporate auditors

Millea Holdings establishes policies on risk management, integrated

and part-time directors of Millea Holdings consist of two elements;

risk management, and crisis management, and comprehends the risks

fixed remuneration and stock options.

surrounding the entire Millea Group. In this way, Millea Holdings
performs its risk management of the Millea Group.

Corporate governance organizational chart(As of July 2007)

General meeting of shareholders
Appointment/removal

Appointment/removal

Appointment/removal

Nomination committee

Audit

Corporate Auditors (Board of Corporate Auditors)

Board of Directors (Directors)

Coordination

Remuneration committee

Accounting
auditInternal audit section

Independent auditors

Coordination
Approval on
appointment/removal
Evaluating theappropriateness of audit

Supervision

Compliance Committee

Audit

Management meeting
Internal audit

Planning and administrative sections
monitoring

Administration/monitoring

Operating subsidiaries

16

Millea Group Corporate Social Responsibility Report 2007

Risk Management Committee

Disasters Response Framework (Business Continuity Plan* )of a disaster, the Disaster Response Promotion Team will provide support to the
Directors in the Head Office Disaster Response Headquarters.

In the event of an earthquake, typhoon, or other natural disaster, Tokio
Marine & Nichido has a mission in society to continue its importantbusiness operations as a property and casualty insurer of accepting
claim notices, paying claims and making maturity refunds, andconcluding insurance contracts, not just in the areas affected by such

Head Office Disaster Response Headquartersorganizational chart (summary)Head Office Disaster Response HQ Headquarters Chief: President
Disaster Response Promotion Team(standing organization)

Kansai Backup HQ

a disaster but in other areas as well. For this reason, Tokio Marine &Nichido implements a wide range of disaster-response measures
including the establishment of a Business Continuity Plan (BCP).
* A Business Continuity Plan (BCP) is a plan established in advance concerning how a company willcontinue or recover its key business functions in the event of a disaster or similar contingency.

Decision of Policies and Plans

UnderCorporate
writing
Administration Confirmation
Div.
Div.

ClaimsServiceDiv.

Accounting
Div.

Customer/
AgentServicesDiv.

Measures for Continuation of Key Operations

1 Basic policies for responding to disasters

As specific measures in the event of a disaster, it has been arranged to put

The following basic policies have been established for responding to disasters:

the following into action after having made maximum cooperation in securing(1) Principles of employee responses

safety in the local community, and various manuals for such purposes(i) Checking the safety of employees and their families, customers, agents, and others

different according to roles and ranks have been made ready for use:(ii) Making every effort to cooperate in ensuring the safety of local communities

1 Establishment of systems for priorities assigned to various(2) Basic policies on business continuity(i) Working to continue and quickly restore key business operations in thearea affected by the disaster(ii) Working to continue key business operations outside the area affected by the disaster2 Anticipated risks and damage
The worst-case scenario envisions damage to the Head Office building and theTama Systems Center from an earthquake occurring directly below the Tokyo area,

substitutions and chains of command

2 Preparation of the planned location for establishing the Head
Office Disaster Response Headquarters(Emergency telephones, in-house intranet, storage of disaster supplies, etc.)

3 Advance preparation of substitute head-office locations(6 locations in the Greater Tokyo Metropolitan area)

4 Preparation of backup information systems

shaking the Head Office building with a "seismic intensity (on the Japanese scale)(Starting up key business systems in 24 hours)of greater than 6," making both facilities unusable for a certain period of time.

5 Adoption of a system for checking employee safety

3 Selection of key business operations
In light of the nature of the casualty insurance business, the following
operations have been selected as key business operations, whether

Education and Training
Various types of education and training have been implemented

occurring within or outside the area affected by a disaster:

separately for roles and ranks.

•Receiving of insurance claims•Meetings and desktop training for the president and other directors (annual since 1992)•Payment of claims, refunds on maturity, and other payables•Practical training by the Disaster Response Promotion Team (annual since 1996)•Conclusion of insurance policies•Basic disaster-response training for all employees (annual)

4 Setting a recovery target•Training for starting up backup systems (monthly)

The target for recovery is to handle key operations, whether taking place within or•Desktop disaster-response training for regions, sections, and branches (annual)outside the area affected by the disaster, manually at first if the Tama Systems
Center is unavailable for use and, in 24 hours, to make the backup systems ready for

Inspection and Corrective Measures

receiving claim notices, paying claims and other payables, and concluding policies up.

The Disaster Response Promotion Team conducts an inspection on

5 Setting up required organizations and framework

the level of measures implemented at all departments and branches,

In the event of a large-scale disaster, the "Head Office Disaster Response

and internal auditors carry out internal audit. In addition, an audit of

Headquarters" will start up at the Head Office, with the President serving as chairdisaster-response measures is made by external organizations also.

and Directors, General Managers, and other members of management in charge of

Any inadequacies discovered in these inspections will be improved

key Head Office functions serving as team members. In cases such as when theor corrected in an appropriate manner.

Head Office cannot be contacted for a period of 6 hours or longer, the "Kansai
Backup HQ" will be established in the Kansai region. In addition, the "Disaster

Review of Plans by Management

Response Promotion Team" has been established as a standing organization

At a regular annual meeting on disaster-response measures, thehandling on a regular basis efforts related to responding to disasters. In the event

President and other Directors review all aspects of these plans.

Millea Group Corporate Social Responsibility Report 200717

Value Provided to Customers Products and Services

Contributing to
Comfortable Living
and the Developmentof Society"That's exactly what we'd expect from Tokio Marine & Nichido!" Ourgoal is to deliver customer satisfaction. For this purpose, we think it isimportant to analyze and study risks together with customers. I thinkthat an analysis and study from our customers' point of view could
make our insurance products and a broad range of solutions we andthe other members of the Millea Group provide even more beneficial
to our customers.

Hideki Tairaku,
Deputy Manager, General Production Department 1,
Tokio Marine & Nichido

Stage Expansion in product and service strategies
Based on its Corporate Philosophy, "by providing
customers with the highest quality products andservices, we will spread safety and security to allaround us," the Millea Group has earned the highregard of its customers by providing products andservices that are ahead of their time.
From the medium-to long term perspective, newrisks could arise as social and economic
conditions in Japan and around the world undergo
substantial changes. The Millea Group will
respond to the diversifying needs of its customers
through joining together the combined strengths of
the Group to provide new products and services
that are ahead of the changing times and surpassthe boundaries of traditional insurance.

18

Millea Group Corporate Social Responsibility Report 2007

General business

Property and casualty
insurance businessLife insurance
business

Financial businessStage Expansion in product and service strategies
Human-resources
services
Risk
consulting

Investment trust/investment
advisory services

Business Renovation
Project

Medical/health-care
Facilities
management

Derivatives andstructured finance

Third-sector
insurance

Private equity

Super-insurance
Real-estate
investment advisory
services

Assistanceoutsourcing
Total Assist

401
(k)

Variableannuity

Auto Insurance that Surpasses theTraditional Concept of "Insurance"

Choose When Hospitalized) and medical consultation for daily living(Medical Assist), in addition to emergency support in the event of an
autombile accident or breakdown (Road Assist) and the offer ofIn the area of automobile insurance, which is one of the core

information on preventing accidents (Loss Prevention Assist), hasproducts of Tokio Marine & Nichido and Nisshin Fire, theearned the support of a great number of customers.

Millea Group seeks to provide products and services suited
to its customers' needs while surpassing the traditional

related to the "Safety and Security" both before and after

Tokio Marine & Nichido offers "Fleet Accident Reduction Assist,"covered accidents, including the enhancement of accident-

automobile insurance for corporate customers that fuses "Insurance"

prevention services, care services provided after anwith "Specialized Consulting Aimed at Accident Reduction." This is a

accident, and peripheral services.

type of automobile insurance suited to customers who would like "toreduce their numbers of automobile accidents occurring during

Accident
prevention

Care provided
after anaccident

Claims payment
Accident resolution

working" and "to achieve stable reductions in their automobile
insurance premiums." This product provides strong support forcustomers' efforts to reduce accidents by installing the latest drive
recorders with cameras in customers' vehicles and providing

Creating products and services surpassing
the traditional concept of insurance

Value Provided to Customers: Products and Services

strengths of the Group to consider the provision of value

Automobile Insurance that Provides Support for
Efforts to Reduce the Number of Automobile Accidents

concept of "insurance," by joining together the combined

thorough analysis by experts of the causes of accidents andconsulting services on accident prevention, based on driving data
covering dangerous driving. In the 2006 fiscal year, the consulting
menu was enhanced, through efforts such as the establishment of a

Automobile Insurance "Total Assist"new animated menu, and the number of products sold per year

Tokio Marine & Nichido offers an automobile insurance productexceeded 450.

"Total Assist," which fuses traditional "Insurance" with "Assistance."
To enable customers to enjoy their driving life with greater safety

Sample service overview (Course B)

and security, "Total Assist" adds 6 assistance services, such as"Assistance You Can Choose When Hospitalized," to traditional
compensation services. By doing so, it provides economic andmental support from accident prevention through follow-up careafter an accident.
This new concept in automobile insurance, which adds various typesof high-quality assistance services such as support for

Emergency response program
Preliminary
analysis ofContract driving risks
for customer
vehiclesIf thenumberof accidents
exceeds acertainlevel ...

Analysis of
accident cases+
Collection of nearmiss situations
from drive
recorders withcameras

Preparing special
accident-prevention
textbooks forcustomercompanies, andholding safety
training conductedby specialist
consultants

hospitalization resulting from an accident (Assistance You Can
Example of a near-miss situation
6 types of assistance " Total Assist " only can provide
Loss Prevention Assist

Medical Assist

Assistance
You Can Choose
When Hospitalized(Patent pending)Only Total Assist provides 6 benefits forsafety, in compensation for policyholders
and the other parties involved in an
accident as well as vehicle
compensation and fuses a full range ofcompensation with high-quality
Assistance.

Passive Accident
AssistRoad Assist

On-site Accident Assist

Millea Group Corporate Social Responsibility Report 2007

19

Value Provided to Customers Products and Services

Utilizing the Combined Strengthsof the Group to the Maximum Extent,
to Take on the Challenges of New Risks

Tokyo and in Kanagawa,
Kyoto, and Nagano
prefectures) with a totalof 408 rooms. Based on

Factors such as intensifying environmental problems on aits corporate philosophy

global scale, falling birth rates and the aging of society,"Making Senior Citizens

rapid development of information technology, companies'

Proud of Their Old Age,"overseas expansion, and the globalization of business have

Tokio Marine & Nichido Samuel plans to build a structure that will

led to growth in the diversity and complexity of the risks

enable more and more people to enjoy its services, by further

faced by individuals and companies. Based on theincreasing its number of facilities.

Hyldemoer senior residence with nursing care (Sankeien)knowledge and experience it has built up through today, theMillea Group utilizes its combined strengths to the maximum
extent to provide support to its customers in resolving therisks its customers face in today's changing society.

Responding to the Risks Companies Face

• Supporting Formulation of Business Continuity Plan
(BCP) for Responding to Disasters

Providing "Safety and Security" in an Aging
Society with Low Birth Rates•

recent years has led to an increase in interest in the BusinessContinuity Plan (BCP). Serving as the secretariat of the Corporate

Providing "Lifetime Comfort and Security" throughEvaluation/Business Continuity Working Group of the Central Disaster

Personal Variable Annuity Insurance Products

Prevention Council of Japan's Cabinet Office, Tokio Marine & Nichido

As declining birth rates and the aging of society accelerate further,

Risk Consulting has played an important role in the formulation of theincreasing the importance of self-directed asset-formation efforts,

first edition of the Japanese government's "Business Continuity

Tokio Marine & Nichido Financial Life seeks to support its customers'

Guidelines." The company also established the "Business Continuity

asset-formation efforts and provide "lifetime comfort and security"

Group" in 2006 to provide more highly specialized BCP consulting

through its personal variable annuity insurance and other businesses.

services. In addition, its DVD and CD editions of easy-to-understandOur key product, "Personal Variable Annuity Insurance withsummaries of "Key Points in BCP Formulation" (distributed free ofGuaranteed Minimum Income Benefit GF" makes it possible forcharge) also have been well received.

customers to secure returns on investment when the investment• Provision of Programs for Improving Living Habits

goals have been met during the investment period (after at least three

The health of employees and their families can be considered key

years have passed), by setting goals for asset investment whenelements in the sustainable development of companies and othertaking out the policy. In addition, this product guarantees theorganizations. Since beginning in the 2008 fiscal year healthminimum base total amount of annuity benefits received in the event

insurers will be required to provide health examinations and healththe amount accumulated at the end of the investment period is lessguidance targeted primarily at lifestyle-related illnesses*,

than the base benefit amount.

companies' health measures are becoming even more important.

•

Personal variable annuity insurance products

The "Health Challenge Club" for making improvements targeted at

Personal variable annuity insurance

lifestyle-related illnesses provided by Tokio Marine & Nichido

Products

Multifunctional Personal
Variable Annuity Insurance GF•

Personal Variable Annuity
Insurance with Guaranteed
Minimum Income Benefit GF

•

•

•
•

As You Like
Nenkin Shin-Sedai
Best Scenario
Good News
Sanmi Ittai

Medical Service creates individual improvement programs forpatients based on the results of their health examinations and••Marine Wave
Todokundesu

follows up on these programs via e-mail and telephone. As such, it
provides support for health insurers' efforts in response to the above• Advancing into the Nursing-care Field

requirement to provide health examinations and health guidance.

As society ages, needs for nursing care are projected to grow inaging society, Tokio Marine & Nichido Samuel, established in* In June 2006, the Diet passed a law concerning reforms to Japan's medical system. As aresult, beginning in the 2008 fiscal year health insurance associations and other healthinsurers will be required to provide examinations for lifestyle-related illnesses and"Specific Examinations and Health Guidance" as needed following such examinations.

February 2006, seeks to make contributions to society through the• Responding to Leakage of Personal Information

planning and operation of senior residences such as premium

In April 2005, the "Act on the Protection of Personal Information"

retirement homes. As of June 2007, it had opened 10 facilities (intook effect, requiring businesses to implement thoroughdiversity in the future. To respond to the expectations of such an

20

A large number of natural disasters and large-scale accidents inMillea Group Corporate Social Responsibility Report 2007

management of personal information. At the same time,
technological advances in areas such as the internet andinformation-technology devices have led to a dramatic increase in

Claims Service Structure Expands in Japanand around the World
Tokio Marine & Nichido and Nisshin Fire have built up a nationwideof actual cases of such leakage.

network of claims service structures enabling them to provide swift

In addition to providing the "Personal Information Leakage

and caring services anywhere in Japan. They extend a wide range of

Insurance," which covers liability and expenses arising as a result ofclaims services by assigning professional staff, lawyers, advisorya leak of personal information, the Millea Group provides integrated

doctors, tax accountants, and other specialists throughout Japan.

support in this area through its "Information-Security Consulting

In cooperation, further, with its Group company, International

Services," which help clients prevent such leaks before they arise.

Assistance (INTAC), Tokio Marine & Nichido provides emergency
assistance services at the "International Helpdesk" located in Tokyo

A System for Providing Compassionate
and Caring Insurance Services
From Concluding a Policy through Paying Claims
In insurance products such as automobile, fire, and life insurance,
the details of compensation provided by the insurer to the insured
are determined in advance through contractual agreements andother means. When concluding policies, the insurance companies in
the Millea Group provide their customers with all relevant
information on the insurance products, including matters requiringthat can receive calls on overseas accidents and illnesses 24hours/day, 365 days/year.

• Claims service system (as of July 2007)
Service locations
Staff
Lawyers
Advisory doctors
Tax accountants, accountants
Number of automobile
accidents handled

Tokio Marine & Nichido

Nisshin Fire

246 locations
approx. 8,100 people
approx. 520 people
approx. 140 people
approx. 70 people
approx. 2,400,000
accidents

98 locations
approx. 980 people
approx. 10 people
approx. 40 people—
approx. 210,000
accidents

Note : The number of staff for Tokio Marine & Nichido is as of July 2006.

caution, and make sure that the customers have a correct

Tokio Marine & Nichido and Nisshin Fire provide toll-free telephone

understanding of the details of the products they purchase. In

support for reports and consultation from customers on accidents.

addition, when a demand has been received for payment of a claim,

Tokio Marine & Nichido also accepts automobile accident reports inthey work to provide caring service, from receipt of notice of aEnglish and handles various inquiries, as well as accepting accident

covered incident through payment of the claim itself, that can reduce

reports from customers and letting them check up on the progress ofthe emotional burden on the customer as well as handle his or her

response services, on its website.

claim with speed and accuracy, through communication intended to• Number of reports of accidents handled (FY2006)

achieve mutual understanding between the insurer and the customer.

Building a Foundation for Improving Service Quality

Value Provided to Customers: Products and Services

the danger of leakage of personal information, resulting in a number

Tokio Marine & Nichido

Accident reports handled
Other (e.g., Road Assist,insurance consultation)
Total

Nisshin Fire

903,023

98,154372,415

8,958

1,275,438

107,112To regain the trust of its customers, Tokio Marine & Nichido has
been making united efforts to improve its service quality inaccordance with the "Business Renovation Project." It has madeprogress in areas such as simplifying insurance products, improving
business processes, and developing systems to support such efforts

First Financial/Insurance Company Call Centerin Japan to Gain "COPC-2000®" Certification

so that customers may be provided with products which meet their

In June 2006, Tokio Marine & Nichido Communications gainedneeds and whose characteristics are easy for them to understand.

certification under the "COPC-2000®" international standard for

In the 2006 fiscal year, in addition to proceeding with studies

quality in the call-center industry.* This certification reflects theintended to simplify products, the company began making earlycompany's continuous activities to provide high-quality helpdesk

notification to customers of the maturity of their policies andservices. The company intends to contribute to improving the services

promoting cashless payments that are more convenient toprovided to customers via agents, by providing speedy services suitedcustomers, by adopting a new credit-card payment system withto the needs of insurance agents working for the company.

simple procedures involving filling out credit-card information on* A standard established in 1996 by management-system specialists at companies such as Microsoft
and Dell that work aggressively to improve customer satisfaction through call-center management.

special postcards and returning these to the company.

Millea Group Corporate Social Responsibility Report 200721

Value Provided to Customers Human Power

What is Human Power?
The Millea Group, which provides intangible goods such as insurance
products and services, considers the "Human Power" of its employees
and agents, who work to provide its customers with various types ofvalue, to be extremely important for its business. To put it in concreteterms, all employees and agents are expected to act always from

Marine & Nichido Financial Life have developed similar internal
recruiting systems as well.
* This consists of "U-turn" transfers (in which regional employees not subject to relocation can be
relocated temporarily to take on the challenge of employing their own aptitudes in jobs not available
in their own locality, on the condition that they will return to their original locality after the
temporary relocation) and "I-turn" transfers (in which regional employees not subject to relocation
can continue working after changing localities due to reasons such as marriage or a spouse's
relocation).

• Job Request System (Tokio Marine & Nichido)

customers' viewpoints with professional knowledge and enthusiasm.

The three elements that make up "Human Power"
1. "Abilities as Professionals"
2. "Energies"
3. "To think and act always by putting yourself in the other party's shoes"

Fiscal Year

Applicants

Approval

307
190

99
75

FY2006
FY2007

Increased Opportunities for Female Employees to Be Active
The Millea Group considers constructing a work environment in which
motivated and capable employees with diverse senses of value canSeeking to Serve as Professionals in
the Areas of "Safety and Security"
Employee Training / Skill Development Systemdemonstrate their abilities to the maximum extent regardless of gender to be
an important part of raising the level of services provided to customers. For thisreason, it has been working aggressively to provide "Increased Opportunities
for Female Employees to Be Active." As of August 1, 2007, the Group had 103
female managers, including four General Managers (heads of departments).

The Millea Group considers the development of "human resources,"

Tokio Marine & Nichido has been proceeding aggressively with efforts towhich serve as the source of customer satisfaction, to be the mostconstruct a workplace in which women can thrive, based on the 3 pillars ofimportant issue it must face. For this reason, each Group member

developing career orientation among female employees, strengthening theircompany maintains various skill development programs and human-management abilities, and developing various related human-resources

resources systems suited to the attributes of its own business.

systems. In the 2006 fiscal year, it carried out training for regional

To improve the skills of its employees, Tokio Marine & Nichido

employees in their sixth through eighth years since joining the company,

implements a wide range of training activities, including Rank-Specificwith the objective of increasing their consciousness of career vision.

Training, Optional Training, and Specialization Training. In the 2006

• Numbers of female managers (for the entire Millea Group, as of August 1, 2007)

fiscal year, 2,262 employees underwent Rank-Specific Training andTokio Marine & Nichido

43

1,429 underwent Optional Training. In addition, it has worked to

Nisshin Fire

14

improve the skill development program itself by developing andInsurancebusiness

implementing a new program in its Optional Training menu, "Foresight

Tokio Marine & Nichido Life

2

Tokio Marine & Nichido Financial Life14

TM Asia4

Group total (Japan only)

26

and Creativity Improvement Training." To support self-directed study by

Other businesses

its employees, it has adopted systems to subsidize their costs of such

Total

study, including the External Qualification Support System.

• "Cultural Exchange Among Female Employees"

103

in China, Korea, and Japan

Maintaining and Expanding Employee "Energies"

In November 2006, the "Cultural Exchange Among Female
Employees" organized by 3 companies – PICC (China), Samsung Fire
& Marine Insurance (Korea), and Tokio Marine & Nichido (Japan) –Job Request System22

was held in Beijing, China. Five female managers from each

Tokio Marine & Nichido has implemented the "Job Request System" as acompany participated in this event, which included a lively andkey system for maintaining and expanding the energies of its employees.

meaningful exchange of opinions.

Through this system, it works to enable employees to transfer into

Through frank discussion among female employees working in different

positions they desire, to the degree possible. This system includes

cultures and environments of topics

internal recruiting, in which employees apply for positions indicated insuch as the social environments inadvance, and area selection*, intended to increase opportunities forwhich they live, their concerns infemale employees to be active in the company. Each of these leads tocontinuing work, and their roles asincreased motivation and improved work skills by enabling employees tomanagers, this event proved verytake the initiative in choosing their own positions. Nisshin Fire and Tokio

educational for all participants.

Millea Group Corporate Social Responsibility Report 2007

Voices from the Front Lines
One of the three elements making up "Human Power" is "to think and act always by putting yourself in the other party's shoes."
Such an approach begins with listening to customers' opinions and thinking of things from their points of view in one's day-today duties.

"Providing risk-reduction methods from customers' points of view"

Patrick W. H. Lau,
Director, General Manager(Insurance Service)
The Tokio Marine and Fire Insurance Co.
(Hong Kong) Ltd.

At the Tokio Marine and Fire Insurance (Hong Kong), we have risk consultants who provide
support for assessing risks at the time of underwriting. A risk consultant will investigate risks
from a customer's point of view, make presentations to the customer directly on the results ofthis investigation and the content of our proposals, and propose methods of reducing risks,
including points that the customer could easily overlook. This approach has been well received
by customers here in Hong Kong. For example, some customers drafting plans to open new
shops will even ask us to employ our risk consultants in advance. I think this response from
customers proves the high level of customer satisfaction with the quality of the services ourrisk consultants provide.

Value Provided to Customers: Human Power

Improvements in Customer Satisfaction Achieved by Overseas Employees

Providing High Quality Products and Services through Insurance Agents"Communication with as many people as possible"

Company personnel

Hidehito Tokumasu(second from right in middle row),
President,
Expert Co., Ltd.
(Insurance Agent)

Insurance is a product that is complex and difficult to understand, and one from which customers tend
to keep a distance because they think it too hard to understand. What should an agent do to makeinsurance products easier to understand? I think our business does not begin with selling insurance
products but with communicating information about them to customers. As customer needs diversify,
I believe that the selling of an insurance policy comes after we have diagnosed customers' risks,
awakened their needs, proposed solutions, thought fully about them with customers and obtained
their good understanding of the products we offered. In any case, it is customers – not us – that
decide whether a product is good or not. In the future as well, I would like to work every day as aninsurance missionary, helping a great number of people to understand our products.

Helping Customers over the Phone"Seeking to provide service that exceeds customer expectations"Akiko Kurihara,
Support Center,
Tokio Marine & Nichido Financial LifeIn telephone service, "each call is an opportunity" for customer satisfaction. In dealing with customers
who call us with questions and concerns, I try first of all to respond with customers' points of view inmind. For this purpose, in addition to providing them with correct information it is very important to"sympathize with" what the customer is saying and to "listen attentively" from the heart. When as aresult I get a message from a customer saying, "Thank you for your easy-to-understand explanation," I
myself am filled with gratitude. This is because I truly feel as if by interacting with customers I havebeen able to grow myself as well. In the future as well, I would like to work to be able to provide
customers with services that exceed their expectations, by identifying issues that the customers
themselves may not have noticed, through abundant sensitivity, imagination, and enthusiasm.

Millea Group Corporate Social Responsibility Report 200723

Two-Way Communication

Business Activities
Based on Interaction
with Stakeholders
The way we interact with customers becomes an embodiment of how"Tokio Marine & Nichido Life" interacts with its customers. I work to
respond to customer applications and requests correctly so that
customers can "feel secure and be glad they called." Furthermore, I
would like to "handle customer calls with kindness and politeness,
keeping customers' points of view in mind."

Taeko Toyama,
Customer Service Department,
Tokio Marine & Nichido Life

Wednesday Dialogs
With the goal of providing a venue for the frank exchange of opinions
between employees and executives, in September 2006, Tokio
Marine & Nichido started an offsite meeting known as "Wednesday
dialogs." In the 2006 fiscal year, 4 sessions were held, with 50 ormore people in attendance at each, for a total of 243 participants.
Each dialog consists of two parts: an exchange of opinions (part one)and informal discussion (part two). In part one, based on the theme"what I can do to be thorough about the customer first concept,"
Exchange of opinions in a Wednesday dialog
employees are divided into small groups of 5 to 6 people each. These
groups exchange opinions with company executives including the President. In part two, employees speak frankly on
subjects such as issues they face in their own duties, future career development, and their opinions on company policies,
while executives speak on subjects such as company policies and career-development advice to employees based on
their own experience and opinions.
These dialogs will continue in the future as opportunities to promote interaction between employees and executives.

24

Millea Group Corporate Social Responsibility Report 2007

• Number of improvements proposed and implemented (FY 2006)

Fundamental Concept behind
Two-Way Communication

Improvements implemented Improvements for which(incl. those planned
implementation isfor implementation)
being studied

Improvements
proposed

The Millea Group has been performing a wide range ofTokio Marine & Nichido

activities such as increasing the transparency of management
through disclosure to customers and other stakeholders oftimely and appropriate information on Group business activities
and reflecting opinions and information obtained through directinteraction with stakeholders in the management of business, inrecognition of the importance of such activities.

Increasing Customer Satisfaction
through Dialog with Customers

889

320

357

• Samples of product and service improvements
Tokio Marine& Nichido

Developed a new search system, "Let's Search," enabling
the company not to overlook claims payable, informcustomers of them and pay them without omission.

Tokio Marine &Nichido Life

Added the "Anshin Search" feature to its website to explain, byaudio and on video, key points in selecting insurance products
and make it simple and easy for customers to understand them.

Increasing Transparency in Connection with
Customer Comments (complaints)
complaints, requests, and other comments. Tokio Marine & Nichido,With customer trust placed at the base of all its activities, each

Nisshin Fire, Tokio Marine & Nichido Life, and Tokio Marine & Nichido

company of the Millea Group has structured systems maintained to

Financial Life disclose the content of such complaints and requests

make the most of customer comments by listening sincerely to themfrom customers received

and meeting customers' expectations.

through their customer

Tokio Marine & Nichido and Tokio Marine & Nichido Life havecenters and other channels,

developed the "System for Collection and Utilization of Customer

on their websites for higher

Comments" on the intranet to gather and analyze customertransparency in connectioncomments received through production departments/sections, sub-with the customer

branches, and customer centers, for the purposes of sharing

comments received.

information within the company and making improvements.

comments (complaints) received• Customer(at Tokio Marine & Nichido in FY 2006)

Content

Two-Way Communication

In the 2006 fiscal year, the Millea Group received 36,720 customer

System and Initiatives for Utilizing Customer Comments

NumberContract procedures
Products and services
Contract administration
Claims payment
Personal information
Others
Total

7,613
796
4,482
9,664
407
641
23,603Customer comments considered to require companywide responses
are passed on to the attention of departments/sections in charge fora study of improvements.

• Flow of "Customer Comments" (Tokio Marine & Nichido)Statement of Compliance with Complaints
Management System Standard
Tokio Marine & Nichido and Tokio Marine & Nichido Life have

Customer comments

reviewed their approaches to business in light of the ISO 10002

Customers

Complaints Management System standard, for the purpose of

In person, by phone, e-mail, etc.

companywide standardization of the quality of handling "Customer
Japan to have their compliance with this standard confirmed, and they

Customer surveys

announced this achievement publicly in July of the same year. In the

Customer center
Consumer monitors

Agents

Production, claims,
and Head Office sections

System for Collection andUtilization of Customer Comments

Agent monitors
Regulators
General Insurance Association of Japan etc.

Customer Support Department

Feedback to customers

Subject analysis and planning and drafting of proposed improvements

Comments." In June 2007, they were the first financial institutions infuture, they will continue working to improve the quality of operations
in areas such as products and services, based on customer comments.

Customer Survey
Tokio Marine & Nichido, Nisshin Fire, Tokio Marine & Nichido Life,and Tokio Marine & Nichido Financial Life conducted a survey of their

Board of Directors
Compliance Committee
Risk Management Committee
Quality Improvement Committee

Production,
claims,and Head Office sections

customers to reflect valuable opinions, requests, and othercomments received in the promotion of efforts directed toward
improving their quality of business.

Millea Group Corporate Social Responsibility Report 200725

Two-Way Communication

Timely and Appropriate Disclosure of Information toand Exchange of Opinions with Shareholders

Building Cooperative Relations
with Agents Based on Trust

Proactive IR activities

Initiatives to Utilize Evaluations and Opinions from Agents

Millea Holdings carries out continuous interaction (IR) with

Each domestic Japanese insurance company in the Millea Group has

shareholders, investors, and securities analysts under the lead mainly

been working to strengthen its partnership with agents, who serve asof the President and other executives. In the 2006 fiscal year, it met

its business partners, by utilizing frank evaluations and opinions fromwith a total of approximately 350 institutional investors in Japan andagents in formulating company policies and in front-line production

around the world, through activities including 3 IR meetings held forand claims operations.

investors, a total of 91 meetings with investors in Europe and North

Tokio Marine & Nichido Life holds annual "Management Quality

America, and 8 IR meetings held for individual investors. ThroughMeetings" in which Head Office personnel collect opinions fromthese efforts, the company has described the state of its businessagents personally and reflects the opinions, requests, and otheractivities and its strategies in a highly transparent manner, worked tocomments received in future company practices.

firmly utilize the valuable opinions, requests, and other comment
received from capital-market participants such as shareholders,investors, and securities analysts, and implemented various efforts
such as stock splits, payment of midterm dividends, and sale of stock.

Sharing Information with Agents
Through their online agent systems, Tokio Marine & Nichido, Nisshin
Fire, and Tokio Marine & Nichido Life provide agents with resources
such as information on new products, information on various
changes, and tools useful in insurance sales and agent's business
management. The "Tokiomarine Nichido Highway" provided by the
Tokio Marine & Nichido generates hit counts of about 1,700,000
every month.

IR meeting for individual investors

They also provide information beneficial in areas such as agent's
business management and customer services, by issuing publications

Inclusion in Socially Responsible Investment (SRI)* Funds

targeted at agents that contain content such as various types of
information based on the Corporate Philosophy and case studies on

The Millea Group has been evaluated highly by CSR assessment

agents' efforts from across Japan in connection with insurance sales.

institutions and its stocks are included in the Socially Responsible

The quarterly"Club Nextage,"(Tokio Marine & Nichido)

Investment (SRI) funds and in SRI indices in Japan and around the world.
In addition, it has been working to make improvements in areas such as
CSR efforts based on feedback from each assessment institution.
* Socially Responsible Investment (SRI)
This refers to a means of investment that seeks to achieve stable returns whileassessing and choosing companies based on social, ethical, and environmental
perspectives, such as legal compliance, hiring issues, human-rights issues, responses
to consumers, and contributions to local society, in addition to investment criteria
based on traditional financial analysis.

• State of inclusion is SRI funds
Fund
AIG/Resona Japan CSR Fund
Eco Balance
Eco Fund
Sumishin SRI Japan Open
Daiwa SRI Fund
Fukoku SRI FundUBS Japan Equity Eco Fund

• Adopting Indices
Registered and managed by:

AIG Global Investment Corp.
Sumitomo Mitsui Asset Management Co., Ltd.
DLIBJ Asset Management Co., Ltd.
STB Asset Management Co., Ltd.
Daiwa Asset Management Co. Ltd.
Shinkin Asset Management Co., Ltd.
UBS Global Asset Management (Japan) Ltd.

Note : The above information on inclusion in funds is based on the latest reports from these funds as of July 31, 2007.

26

Millea Group Corporate Social Responsibility Report 2007

The monthly newspaper"Nisshin News,"(Nisshin Fire)

MS-SRI
Morning Star Socially Responsible Investment Index(Japan)FTSE4Good(UK)Promoting Communication
with Employees

Communicating Information to and Exchanging
Opinions with Local Communities and Societies

Communication across the Group
Since July 2007, the Millea Group has published the group journal

Holding the " 'Safety and Security' Seminarfor Local Communities""Group Nextage" featuring content such as profiles of Group member

For the purpose of introducing crime- and disaster-prevention

companies and Group news. This publication serves to promote

activities underway in cooperation with local residents and thinking

mutual understanding and cooperation between the Group member

together about local safety and security, in October 2006 Tokiocompanies. In addition, Tokio Marine & Nichido's in-house satellite

Marine & Nichido sponsored the "'safety and security' seminar forbroadcasting services, "Communication Satellite Network (CSN),"

local communities."In this seminar, an agent participated as a

distributes programming such as various

panelist and introduce to local residents case studies of contributions

informational programs, training

made to local "Safety and Security" utilizing the expertise andprograms, and seminars for customers topersonal networks built up as casualty insurance agents.

across Japan, and the Millea Group

Nikkei CSR Project

member companies each day.

Over the period October - November 2006, as part of the Nikkei CSRGroup Nextage

Project Tokio Marine & Nichido sent 4 employees to visit highschools and universities to hold "Bridge to Tomorrow" classes in

Communication with Overseas Employees

Two-Way Communication

production and claims-service facilities

which they spoke about the rewards for their own work. After thesecourses, students submitted comments including "I got a feel for theMillea Holdings publishes the "Tokio Marine Journal," an English-

importance of meeting people and working hard at everything,language newsletter begun more than 20 years ago, four times a

without giving up."year. The goal of this newsletter is to share information with theoverseas branches and overseas Group member companies and to
improve cohesion within the Group. This newsletter, covering
information on a wide range of themes including messages from top
management, introductions of branches and CSR efforts in individual
countries and regions, and introductions of a wide range of topics
related to domestic Japanese business, is distributed to employees

An instructor in the "Bridge to Tomorrow" classes:
Nanaho Takahashi, 401k Plan Promotion Department

working overseas.

Dialog with Students
Tokio Marine & Nichido believes it is important that university

hiring, in 6 major cities across Japan. In the 2006 fiscal year, a

students choose their places of work not only from information

total of 13,000 people participated in these seminars. In addition,found on websites and in other media but also from information

the company provides internships in which interns take part infrom a dialog with actual employees. For this reason, it carries out

group projects, to provide an opportunity for students to learn

recruiting activities that attempt to prevent mismatches between

about the company's corporate culture and "what it means to work

student's expectations and prospective job duties by enabling

there." In the 2006 fiscal year, approximately 1,350 people took

potential recruits to speak frankly with as many employees aspart in these internships.

possible, based on the concept of "Let's meet and talk together."
As an opportunity for a direct dialog, the company has held
seminars in which students were able to participate freely in thethemes in which they are interested, such as career discussions
with employees and direct advice from personnel in charge ofMillea Group Corporate Social Responsibility Report 200727

Contributions to Local Communities and Societies

Seeking to Live in Harmony
with Local Communities
and Societies• Sending a powerful message to local communities
by implementing a "cancer eradication campaign"
Employees and agents of Tokio Marine & Nichido and Tokio
Marine & Nichido Life in Tochigi Prefecture (Japan)•Supporting the Special Olympics
Kumamoto Branch of Tokio Marine &Nichido (Japan)•Together with agents, expanding"Home of Dial 110 for Kids"
activities providing safe places
for children to find refuge if theyencounter suspicious persons
Agents under the Okayama Branch of
Tokio Marine & Nichido (Japan)•Holding "Green Lessons" jointly by
three offices in Shizuoka
Branches and departments of Tokio
Marine & Nichido in Shizuoka
Prefecture (Japan)•Continuously carrying out"zero rubbish" activities,
charity bazaars, and blood
donation campaigns.
Tokio Marine & Nichido
Systems (Japan)•Continuously implementing cleanup
activities at the Peace Memorial Park
Departments and branches of the Millea Group
located in the Hiroshima Building, and affiliatecompanies (Japan)• Implementing activities to makecontributions to society through efforts
such as helping people with disabilities,
cancer patients, and slum dwellers
Brazilian subsidiary Tokio Marine Seguradora
S.A. (Real Seguros S.A.) (Brazil)•Continuously implementing theBasketball Clinic Festival incooperation with the local community
Tokio Marine & Nichido's Head Officebasketball club (Japan)•Holding regularcharity concerts
Tokio Marine & Nichido's
orchestra club (Japan)

28

Millea Group Corporate Social Responsibility Report 2007

•Donating money and supplies to Java earthquake victims
Tokio Marine & Nichido (including overseas branches such as
the Shanghai Branch in China), TM Asia, and member companiesof the TM Asia group

The Millea Group's Activities to Contributeto Local Communities and Societies

Social-Contribution Activities Conducted via Foundations
Tokio Marine & Nichido promotes social contribution activities via

The Millea Group defines social contribution activities as

3 foundations.

"activities that contribute to the promotion of the public interest,• Overview and Performance at each foundation

initiated by employees on their own with no expectation of direct
reward." The Millea Group believes it is important to express by
its behavior the fact that "the Millea Group forms part of the local
communities and societies in which it operates." Toward thisend, the Group carries out a wide range of social-contribution
activities deeply rooted in local communities around the world.

Operating Policy
1. With the basic concept of "protecting the global environment" in mind, the Millea
Group concentrates its efforts on the fields of ensuring "'safety and security' in local
communities," helping "the growth of young people," and contributing to"international exchange (international cooperation)."
2. The Group supports "activities contributing to local societies" in every local community.
3. The Group supports volunteer activities conducted by individual employees.

Foundation

Summary

FY 2006 activities

Tokio Marine Kagami
Commemorative
Foundation

Provides scholarships to students Provided a total of approx. 28.7 million
at Japanese universities andyen to 70 new and existing recipients,
graduate-school exchange
in addition to other activitiesstudents from ASEAN nations

Tokio Marine
Sports Foundation

Promotes sports activities Nasu Sports Park used by: 26,397 people
Toda Boathouse used by: 7,813 people
in local communities

Provides assistance for education
Tokio Marine & Nichido and to children orphaned through
Educational Development traffic accidents
Fund

Financial assistance provided to educators foreducation and research: 215 cases
Scholarships for education of children orphaned
through traffic accidents provided to: 127 people

Social Contribution Activities Conducted throughCore Business Activities
The Millea Group works aggressively to utilize in social contribution activities
the knowledge and experience it has amassed through the insurance business.

Structure for Supporting Social-Contribution Activities• Donated Course at the University of Tokyo Hospital
Since December 2005, Tokio Marine & Nichido has participated,
together with other companies, in the University of Tokyo Hospital's

activities are appointed at Tokio Marine & Nichido and its subsidiaries"22nd Century Medical Center Project," which conducts research into

and at other key member companies of the Millea Group, with thepreventive medicine and epidemiology. (Tokio Marine & Nichido plans

responsibility of promoting social contribution and environmental

to participate in this project for 10 years.) Tokio Marine & Nichido

protection activities within the Group. In addition, such activities areholds a donated course on "medical safety management," based on

promoted by maintaining various support systems and throughthe theme of preventing medical accidents and finding true solutions.

cooperation with nonprofit organizations. At Tokio Marine & Nichido,• Support for First Aid Day Activities

each department, branch, overseas office, group member company,

On September 9 of each year – Kyu-kyu-no-hi ("First Aid Day") –and agent is encouraged to carry out at least one activity each year

events jointly sponsored by the Ministry of Health, Labour andunder the "Share Happiness" program for promoting making

Welfare, the Fire and Disaster Management Agency, the Japan

contributions to society and protecting the global environment. In theFoundation for Emergency Medicine, and other organizations are2006 fiscal year, 179 departments, branches, and companies carried

held. Tokio Marine & Nichido and Tokio Marine & Nichido Medical

out a total of 387 social contribution activities under this program.

Service also support these events. In September 2006, an event held

• Overview and performance of support systems
SystemSummary (top) and FY 2006 performance (bottom)

A system for providing financial support to nonprofit andVolunteer Activity other organizations at which employees work as volunteers
Financial Support
12 cases, for a total of 1,706,000 yen
System(Tokio Marine & Nichido, TM Asia)
A system under which the company matches the amountof donations made by employees on their own
Matching giftsystem44 cases, for a total of 4,906,803 yen(Tokio Marine & Nichido, Tokio Marine & Nichido Life,
Millea Real-Estate-Risk Management, TM Asia, etc.)
A system of supporting employees' volunteer activities by
providing them with the time they need

System ofproviding time off 113 persons
for volunteer activities (Millea Holdings, Tokio Marine & Nichido, Tokio Marine & Nichido
Life, Tokio Marine & Nichido Financial Life, Millea Real-EstateRisk Management, Tokio Marine & Nichido Career Service, etc.)

Contributions to Local Communities and Societies

In the Millea Group, key personnel for social and environmental

at Tokyo Station featured an introduction by Tokio Marine & Nichido
Medical Service to case studies from a pediatrics emergency-carehotline, as well as actual consultation services for attendees.

• Interns from the University of Hawaii
For the purposes of increasing students' level of interest in theinsurance industry and expanding the human-resources based for the
insurance industry in Hawaii, beginning in 2004 Tokio Marine &Nichido has implemented, in cooperation with its affiliate First
Insurance Company of Hawaii (FICOH), a leading casualty insurer in
Hawaii, an internship program for students from the University of
Hawaii. This program accepts roughly 2 students each year. The
students spend 1 week gaining hands-on experience in operations
and other aspects of the insurance business and then, on the final
day, report on what they have learned.

Millea Group Corporate Social Responsibility Report 200729

Contributions to Local Communities and Societies"Safety and Security" in Local Communities

Helping Young People to Grow

Supporting the Pink-Ribbon Campaign

Serving as a Special Sponsor of the"JOC Junior Olympic Cup Swimming Tournament"

Through the nonprofit organization J. POSH, Tokio Marine & Nichido
Life provides support for the pink-ribbon campaign. In the 2006 fiscal

Based on its goal of contributing to the "sound development ofyear, mainly in the month of October, this campaign was conductedJapanese young people" and helping "Japan regain its status as aon the streets of 75 locations across Japan. It also held 17

swimming power," since 1989 Tokio Marine & Nichido has provided

educational seminars led by J. POSH instructors, supported a

support to the Japan Swimming Federation as one of the pillars of its

program for kids andsocial-contribution program. Specifically, it provides support for thefamilies sponsored by J.

costs of training camps for Junior Olympic athletes and of attending

POSH, and carried out

overseas competitions, in addition to serving as a special sponsor of

activities promoting thethe "JOC Junior Olympic Cup Swimming Tournament," held twice

sharing of happiness.

each year (in spring and summer). Since the 2003 fiscal year, it also
Campaign street activities

has assisted in tournament operation, with employees and theirfamilies participating as volunteers.

Working Together with the Sawayaka Welfare Foundation
With the goal of "building a new society in which all people canSupporting the Special Olympics

develop a close rapport with each other," Tokio Marine & Nichido

Over the three-year period from November 2005, Tokio Marine &works together with the Sawayaka Welfare Foundation, which

Nichido is an official sponsor for the Special Olympics Nippon. In

promotes the building of structures for local communities andNovember 2006, the Fourth Special Olympics Nippon National

workers to support senior citizens, in providing continuous

Summer Games in Kumamoto were held, with a total of 52

assistance. In July 2006, with the goal of encouraging interaction

employees, consisting of employees from Tokyo and from Kagoshima,

between senior citizens and local children, this foundation sponsored

Saga, and Ibaraki prefectures as well as local employees,

the second Sawayaka Basketball event at the "Hakusui no Sato"volunteering to help run the Games. In addition, in the 2006 fiscal

home for elderly people requiring special care. A total of 10 coaches

year 104 employees, including 6

and players from the Tokio Marine & Nichido basketball clubfrom Tokio Marine & Nichido

participated in this event.

Career Service, took part invarious Special Olympics Nippon
events as volunteers.

Disaster Aid
Collecting money from the Group companies and employees, theMillea Group provides disaster aid through donation of funds,

Photo courtesy of Special Olympics Nippon Tokyo

Charity Fund Raising for Ashinaga Ikuei Kai

supplies, etc. In the 2006 fiscal year, in addition to providing donations

Each year since 1999, Tokio Marine & Nichido Life has raised funds,

to the Hokkaido chapter of the Japan Red Cross to aid victims of thethrough Life Partner* volunteers, for use in providing scholarships totornado that struck the Hokkaido town of Saroma in November 2006,

children who have lost their parents because of illnesses, disasters,

the Group implemented the following disaster-aid programs.

or suicide. In the 2006 fiscal year, once again the total amount offunds raised was donated to this cause, together with a matching gift

• Recipients of donations and other aid, and details (Millea Group)
RecipientRound Table India

UNICEF
Thai Red Cross
Society

30

Amountfrom the company. One Life Partner taking part in this fund raisingsaid, "Through thisContent of Support

activity, I was able to get

Aid to victims of the earthquake occurring off
approx.
7.3 million yen the coast of Sumatra, Indonesia in December
2004; also donated school supplies.

an even stronger
understanding of the

Aid to victims of the earthquake occurring
approx.
4.5 million yen on Java, Indonesia in May 2006—

Millea Group Corporate Social Responsibility Report 2007

mission of my job as aLife Partner."

Helping to pack emergency supplies (1000sets) sent to flood victims in Thailand
At the headquarters of Ashinaga Ikuei Kai* Life insurance plannerImplementing Social-Contribution Activities
as a Member of International Society

other expenses of 280 junior-high-school, high-school, and university
students from across Thailand who found it difficult to go to schoolfor economic reasons. In addition to all students receiving thesescholarships, a number of employees stationed in Thailand and local

Providing Japanese-language Medical Services
in the United States

Thai staff members participate in the camp held in July of each year,
as volunteers.

Since 1990, Tokio Marine & Nichido has provided Japaneselanguage medical services in the Japanese Medical Practiceoutpatient clinic for Japanese people established in cooperation with

Rebuilding Schools in India

New York City's Beth Israel Medical Center. The substantial support

As support for recovery provided to children in India who were

provided over many years has enabled this clinic to serve more thanvictims of the Indian Ocean tsunami, disaster aid from each member

220,000 people since it opened. It also works to provide medical

company of the Millea Group has been used to rebuild 6 schools andservices deeply rooted in theto donate school supplies to 4 schools. The school rebuilding projects

local community, including

have been subcontracted to the Round Table India, a nonprofit

dispatching nurses inorganization specialized in

response to the September

school construction, and

11 terrorist attacks.

conducted with the supportof the Millea Group's Indiansubsidiary IFFCO-TOKIO
General Insurance.

Since 2005, in partnership with the National Council on Social
Welfare of Thailand, Tokio Marine & Nichido, TM Asia, Sri Muang
Insurance (Thailand), and Millea Life Insurance (Thailand) haveprovided support for the tuition, educational-materials costs, andExamples of Activities Contributing to Local Communities and Societies around the World

Providing a course atelementary schools (Taiwan)
Each Saturday, Tokio Marine Newa
Insurance (Taiwan) holds book readings
for and helps with the homework ofelementary-school students. 85
employees participated in this program.

Contributions to Local Communities and Societies

Providing Scholarships to Thai Children

Planting trees (Mexico)˜´ de Seguros has
Tokio Marine Compania
planted 500 trees in the "Cruz Blanca Forest"
in Mexico City. In addition to 132 employees,
employees' families and friends and thepartner NGO "Naturalia" also participated inthis project.

Cleanup activities at amarine park (Saudi Arabia)
Hussein Aoueini, a local agent for Tokio
Marine & Nichido in Saudi Arabia,
implements cleanup activities at amarine park along the Red Sea coast in
the city of Jeddah, in cooperation withthe local authorities.

Donating Christmas
presents (Australia)
Tokio Marine Management(Australia) donated toys as
Christmas presents for children.

Millea Group Corporate Social Responsibility Report 200731

Protection of the Global Environment

Seeking Harmony
with the Global
Environment
Seeing the children listening and taking notes intently during the"Green Lessons" (see p. 11) was an experience in which I saw
something very pure and from which I had much to learn. I became
more convinced of my desire that I should continue efforts to protect
the global environment, to protect the environment that supports thehealthy growth of these children. I believe that we can be a very
powerful force if we start with familiar things we can do as individuals,
rather than waiting for somebody else to do something.

Kana Nishigaya,
Assistant Manager,
Shizuoka Claims Service Department,
Tokio Marine & Nichido

Environmental Philosophy / Environmental Policy of Tokio Marine & Nichido
Environmental Philosophy
Adopting the conservation of the global environment as one of its key management policies, Tokio Marine & Nichido recognizes that it
is an important responsibility of all humans and companies in the present world to protect the environment. Tokio Marine & Nichido
commits to taking up the task of bringing about a society where sustainable development is maintained through the efforts of all
employees throughout the entire range of our business activities, in order to improve and keep harmony with the environment.

Environmental Policies
Tokio Marine & Nichido has established the following policies and will make every effort to realize them in all areas of its activities.
1 Preservation of the Global Environment through the Insurance Business
2 Effective Use of Resources and Energy
3 Compliance with Environmental Laws and Regulations
4 Continual Improvement of the Environment and Prevention of Pollution
5 Promotion of Environmental Awareness-raising and Philanthropic Activities

The above policies will be made well-known to and understood by all employees and released to the public. (October 1st, 2004)

32

Millea Group Corporate Social Responsibility Report 2007

Toward the "Safety and Security"of the Global Environment

publications targeted at employees and agents and the quarterly
newsletter for agents feature articles on the environment in every
issue, to develop environmental awareness on a continuous basis.

Environmental problems can be said to be the greatest risks
ever faced by humanity today. The Millea Group will work to
spread "Safety and Security" throughout the global

Participating in "Team Minus 6%"

environment by not only reducing its own environmental

Tokio Marine & Nichido participates in "Team Minus 6%," a national

impact but also making contributions appropriate to thecampaign (secretariat: the Global Environment Bureau of the Ministry ofcharacteristics of its business activities including thethe Environment) working to prevent global warming. It has establishedinsurance and investment businesses.

the following 6 fundamental action plans for the Tokio Marine & Nichidogroup and implement practical activities for achieving these action

The Millea Group's Structure for Promoting
Environmental Protectionplans: (1) appropriate setting of air conditioner temperatures, (2)conserving water resources, (3) green purchasing, (4) conserving
gasoline, (5) waste reduction, and (6) conserving electricity. In addition,

In the Millea Group, the CSR Board consisting of the presidents ofthe company provides its own "Team Minus 6%" registration page on its

the key Group member companies and company boards of directors

website to encourage

formulate and monitor groupwide plans related to protecting thecustomers and agents to

global environment. Key personnel for social and environmental

participate as well.

activities are appointed at Tokio Marine & Nichido and its
subsidiaries and at other key member companies of the Millea
Group. These personnel work to promote social contribution andenvironmental protection activities within each company and among
the Group member companies.

Environmental Management System

Promoting Environmental Considerations
through Core Business Activities
Discount Insurance Premiums forEnvironment-friendly Vehicles
To promote the use of environment-friendly vehicles throughinsurance, Tokio Marine & Nichido gives a discount of 1.5% off

cretification of ISO14001 environmental management system. Throughautomobile insurance premiums on low pollution, energy saving, andimplementing the plan-do-check-act (PDCA) cycle, it works to promote

low emissions vehicles. In the 2006 fiscal year, the total number ofenvironmental protection activities and make continuous improvements

eligible vehicles was approximately 6,320,000, and the percentage ofin its environmental impact. Departments not located at the Headall vehicles eligible for this discount had grown to approximately 48%.

Office, branches, and member companies of the Tokio Marine &Nichido group expand the unique "Green Assist" environmental
management system. In addition, in the 2006 fiscal year Tokio Marine

Environmental Considerations in Auto Repairs& Nichido Facilities newly attained ISO14001 certification.*

The Millea Group encourages "environment-friendly" repairs at the* Scope of certification: 9 business facilities (not including Construction Department) and3 building locations (providing maintenance, cleaning, and security services)time of restoring a vehicle which met with an accident to its state

Protection of the Global Environment

In 1999, the Head Office of Tokio Marine & Nichido acquired thebefore the accident as the primary purpose of repairs.
Tokio Marine & Nichido makes efforts to reduce industrial wastes andEnvironmental Education Directed at Employees and Agentsutilize resources effectively by recommending repairs and thecontinued use of damaged parts that can be repaired, without

Tokio Marine & Nichido and the members of its group companies

disposing of them, and utilizing recycled parts when the damaged parts

carry out basic environmental training once each year. In the 2006

cannot be repaired. In the 2006 fiscal year, the number of cases such

fiscal year, training was conducted at each department, branch, andas bumper repairs and the use of recycled parts exceeded 180,000.

company, using video teaching materials, covering overviews of the

The "Asante" automobile insurance offered by Nisshin Fire discounts

environmental issues the company faces and its environmental

automobile insurance premiums by 10% for policyholders who agree

management system as well as subjects such as environmental

to have their vehicles repaired after accidents using recycled parts at

objectives and targets for the 2006 fiscal year. In addition, internal

garages designated by the company.

Millea Group Corporate Social Responsibility Report 200733

Protection of the Global Environment

Investing in Environmental Ventures
To support and nurture environmental businesses, in the 2006 fiscal

Reducing Environmental Impacts
from Business Activities

year Tokio Marine & Nichido invested in a business that recycles
silicon for use in solar batteries and an environmental consulting

In-the-Office Activities Intended to Prevent Global Warming

business. Since 2000, it has invested a total of 1.2 billion yen,

Tokio Marine & Nichido has been making practical energy

achieving steadyconservation efforts such as setting air conditioners at appropriate

financial results suchtemperatures and turning off office lights during the lunch hour. In

as initial public

addition, it conducts quarterly energy conservation patrols to ensure

offerings by companies

the thorough awareness of energy issues in the head office.

in which it invested.

• Purchasing Natural Energy
Tokio Marine & Nichido purchases electric power from wind power
generating facilities. In the 2006 fiscal year, it purchased 1 million
Equipment used to recycle silicon for use in solar batteries

kWh of energy from this source, corresponding to a reduction of 378
tons in carbon dioxide generated.

Participation in the Carbon Disclosure Project 5 (CDP5)
The Carbon Disclosure Project (CDP) is a scheme established throughthe cooperation of institutional investors from around the world,
demanding that key companies around the world disclose
information on their responses to the issues of global warming andclimate change. Tokio Marine & Nichido supports this project and has

Trends in carbon dioxide emissions from energy sources*• (Millea
Group)

1

Tokio Marine & Nichido
Key Millea Group member companies*2(t-CO2)60,00050,00050,391
5,420

50,394
5,907

44,971

44,487

FY2005

FY200640,00030,000participated since CDP3 in 2005.

20,00010,000Supporting the "MOTTAINAI Campaign"0*1 See p. 35 for calculation methods.
*2 Key Millea Group member companies
located in 85 main buildings managed by
Tokio Marine & Nichido (Millea Holdings,
Tokio Marine & Nichido Life, Tokio
Marine & Nichido Financial Life, Tokio
Marine & Nichido Career Service, Tokio
Marine & Nichido Facilities, and member
companies of the Tokio Marine &Nichido group)

Nisshin Fire supports the "MOTTAINAI Campaign," an environmental
protection campaign proposed by Kenyan Nobel Prize laureate
Wangari Maathai. This project began with the profound impression

Reducing Paper Use

Dr. Maathai had when she learned the Japanese phrase "mottainai"

Each member company of the Millea Group has implemented a wide

(meaning "what a waste!"). In the 2006 fiscal year, Mainichi

range of efforts to reduce paper use in its business. In addition to

Newspapers, which runs the campaign, accepted 500,000 yen inpromoting double sided and reduced size printing and adopting

donations from Nisshin Fire. That year, deposits to Mainichi

printers that can print on both sides of paper in order to reduce use

Newspaper by Nisshin Fire totaled 33 times with the total amount ofof copier paper and utilizing CD-ROMs to reduce use of computer

30,158,104 yen. The company intends to make additional donations

printer paper (used for printing materials such as statistical tablesfrom a portion of the revenues of "Asante" automobile insurance inand administrative materials), the member companies havethe 2007 fiscal year and a portion of the amount of paper costs

eliminated and digitized forms to reduce the volume of forms andsaved using Web-based agreements in the 2008 fiscal year.

other printed materials.
However, due to factors such as responding to principles ofappropriate business operations and compliance, the use of computer
printing paper and form paper increased in the fiscal year 2006.

• Volume of paper used (Tokio Marine & Nichido)
An eco bag and wrapping cloths madefrom recycled plastic bottles

34

Millea Group Corporate Social Responsibility Report 2007

Volume of paper used(t)

FY2005

FY2006

9,274

9,453

Promoting Recycling

Environmental Accounting

Tokio Marine & Nichido has adopted large shredders for use in

For purposes of the disclosure of information to the stakeholders,

recycling shredded paper at 6 facilities in Japan. Confidential

beginning in the 2006 fiscal year Tokio Marine & Nichido has totaled anddocuments were turned into resources for recycling in strict

released the costs spent on environmental protection efforts and returns

confidentiality. In addition, the company has been working at thefrom such activities, referring to the "Environmental Accounting Guidelines

recycling of plastic by building at its "Office Equipment Recycling(2005 edition)" published by Japan's Ministry of the Environment.

Center" a system for recycling wastes such as used toner cassettes

In the 2006 fiscal year, the company invested approximately 6 million yen in

and ink ribbons from printers at all its facilities.

connection with protecting the environment, primarily for construction intended
to conserve energy and water in each of its buildings. Environmental expenses
totaled approximately 550 million yen, primarily for purposes such as costs of

Promoting Green Purchasing

outsourcing waste processing and costs of operating environmental

Tokio Marine & Nichido promotes "green purchasing" by giving

management systems. The economic returns on environmental protection

priority to environment-friendly products and services, frommeasures represented approximately 110 million yen in energy cost reductions.

standards such as the Eco Mark, the Green Mark and "products

In the future as well, the company will work to make improvementscomplying with the Law Concerning the Promotion of Procurement ofthat will lead to even more effective environmental indicators

Eco-friendly Goods and Services by the State and Other Entities." In

through continuously ascertaining environmental accounting data

the 2006 fiscal year, Tokio Marine & Nichido and the members of its

and promoting its environmental protection efforts.

group companies implemented efforts including setting numerical• Environmental expenses by category (FY2006)

targets on green purchasing percentages and switching to the use ofPreventing global warming
1%

recycled paper in window envelopes.

Social activities
22%
R&D
3%

Waste
processing/recycling
33%

Environmental
management
40%

Green purchasing,Contributions ofindustry associations
1%

Environmental Impact Data ( Tokio Marine & Nichido )Electric power used (1,000 kWh)

80,000Gas used (1,000 m3)
2,000

100,000

81,857

Other fuel used (GJ)
60,0001,745

83,1801,500

Gasoline used (kl)
5,000

49,891
4,000

1,408

40,20440,00060,000

3,448

3,553

FY2005

FY2006

3,000

1,000
40,0002,000

20,000500

20,0000
FY20050

FY2006• Water used

Protection of the Global Environment• Energy used

1,000
0FY2005

FY20060
FY2005

FY2006• Methods of calculating environmental impact data

Water used (1,000 m3)
600

449

•

Volumes of paper and gasoline used are based on actual performance data.

•

Volumes of electric power, gas, and other fuels used and of water used have been calculated based on percentages offloor area used in the 85 main buildings managed by Tokio Marine & Nichido (not including areas occupied as tenants).

•

Carbon dioxide emissions coefficient: For purchases of electric power and natural energy, emissions coefficients
pursuant to "Methodology for Calculating Greenhouse Gas Emissions By Businesses (Draft Version 1.6)" (issued by the
Ministry of the Environment) have been used, and for gas, gasoline, and other fuels emissions coefficients pursuant to
the “Calculation, Reporting and Publication System for Greenhouse Gas Emissions” have been used.

441

400

200

0
FY2005

FY2006

Millea Group Corporate Social Responsibility Report 200735

Compliance

To Earn the Trust of
Customers andSociety at Large
We focus our energies on “building a culture in whichpeople feel free to consult on any compliance-related
matters and in which nothing is ever concealed.” In addition,
we consider “knowing our agents well to be the first step incompliance guidance.” We instruct our personnel on suchmatters on a daily basis. To make it easier to implement such
efforts in the field, we work to “make priorities clear” and“provide clear guidance.”

Hiroshi Takeuchi,
Manager, Operations Group,
Yokohama Chuo Branch,
Tokio Marine & Nichido

Millea Group Code of Conduct (revised October 1, 2006) (excerpted section titles)
The Millea Group has established the "Millea Group Code of Conduct" to cover matters with which the employees andmanagement of all Group member companies must comply, considering that the foundation for its management activities
lies in carrying out its business activities in compliance with laws, regulations, and various rules.

Basic Principles:
1 Compliance with laws and regulations
1-1
1-2
1-3
1-4
1-5
1-6
1-7

Compliance with relevant laws
International Rules and Local Laws
Free and Fair Competition
Conflicts of Interest
Insider TradingIntellectual Properties
Working Environment

2 Social and Political Issues
Anti-social Forces
2-2 Political Activities, Political Funding
2- 3 Gifts and Entertainment
2-1

3 Appropriate Actions of andHigh Transparency in Management
Appropriate Transaction
Public Disclosure
3-3 Accurate Information
3-4 Confidential Information

4 Respect for Human Rights andthe Environment
Anti-discrimination
Anti-harassment
4-3 Private Information
4-4 Protection of the
Global Environment
4-1
4-2

3-1
3-2

Applicable Laws, Rules,
Regulations and Internal Rules
Reporting

web http://www.millea.co.jp/en/conduct/index.html (See this web page for details.)

36

Millea Group Corporate Social Responsibility Report 2007

Promoting Compliance through
Daily Operations

Compliance Structure atOverseas Group Member Companies

The Millea Group, placing customer trust at the base of all its

The overseas group companies promote thoroughgoing complianceactivities, considers that it is important for every member of its

on their own on the foundation of appropriate business operations

employees and agents, who serve as the points of contact withpursuant to local laws and regulations, under the lead of acustomers, to have a high sense of ethics and to communicate

Compliance Officer appointed in each company. Each company must

this approach to business through their day-to-day duties.

report its compliance plan and its progress to Millea Holdings

Through a wide range of initiatives, the Group will conduct fairregularly and in addition conducts an annual inspection by using aand honest business activities and make every effort to improvechecklist to ensure the appropriateness of business operations

the sense of ethics among all its employees and agents.

including compliance.
Millea Holdings provides guidance according to the situation ofcompliance in each company and makes efforts to ensure the

The Compliance Structure in the Millea Groupthorough compliance in the overseas business in its entirety.

Millea Holdings draws up groupwide measures including the Group's "Basic
Policy for the Promotion of Compliance" and policies for annual initiatives forcompliance. In addition to monitoring the progress of those initiatives within

Compliance Committee

the Group periodically, Millea Holdings receives reports on importantMillea Holdings has established a Compliance Committee as amatters, deliberates and makes decisions on compliance-related matters incommittee of the Board of Directors. This committee, consisting of

bodies such as its Compliance Committee and its Board of Directors, anddirectors in charge of departments supervising compliance at theprovides the Group member companies with guidance and advice as needed.

Group member companies, works to promote compliance throughout

It is the basic principle of the Millea Group that each Group member

the entire Millea Group, by discussing the Group's annual policies

company should make a self-directed effort to promote compliance inand their progress and sharing with each other the initiatives pursued

accordance with tactics appropriate to the size and types of business it

by each company.

handles. Tokio Marine & Nichido has established a Compliance
Committee to ensure thorough compliance throughout the company andappointed a Compliance Leader (CPL) in each production department

Hotline Systemand branch to provide support for promotion of compliance and fulfill a

The Millea Group has established internal and external hotlines as achecks-and-balances function, and a Compliance Officer (CPO) in eachsystem for handling reports and consultation from employees andbusiness support department to fulfill a similar function.

management of the Group member companies in the event a• The Millea Group's compliance structurecompliance-related issue has arisen or is feared to arise. In the 2006
fiscal year, this system accepted 180 reports and consultations

Millea Holdings
Corporate Auditors
Board ofDirectors

throughout the Group and responded to each issue appropriately. All

Board ofCorporate Auditors

personal information received will be kept strictly confidential andthere is no fear at all of a reporter receiving unfair treatment becauseof the report he or she made.

Compliance Department

Deliberation, reports

Group member companies (applies to Tokio Marine & Nichido)

Compliance Committee

Compliance Department

Branch CPL

Branch CPL

Branch CPL

Business Support
Department CPO

Person making
report or requesting
Report/consultation
consultation
Millea Group
membercompanies
management,
employees,
temporaryemployees

Telephone/e-mailReportTelephone/e-mailReport/consultation

ReportCompliance Committee

Board ofDirectors

Board ofCorporate Auditors• Hotline system structure
Compliance hotline

Corporate Auditors

Internal
audit

External hotline(external law office)Indication of policies,
guidance/supervision/
administration/monitoring

Compliance

Compliance Committee

Telephone/e-mailMillea Group Corporate Social Responsibility Report 200737

Compliance

Nurturing a Sense of Ethics
among Employees and Agentsis bound to make efforts at thorough compliance by taking suchdifferences into account.
Tokio Marine & Nichido provides its agents with training, helps themin the construction of their compliance systems and offers themCompliance Education and Training for Employees

compliance courses via the internet. Tokio Marine & Nichido Life

The Millea Group has covered systems and structures for ensuringconducts training for agents by using CD-ROMs it has prepared forthorough compliance, as well as important rules to be followed, inrole playing related to sales rules, and Tokio Marine & Nichido

documents such as the compliance manuals of member companies,

Financial Life conducts training intended for compliance supervisors

so that management and employees can refer to them any time. In

at financial-institution agents.

addition, the Group has prepared various manuals clarifying rules
corresponding to any particular requirements of business, and has
also implemented various types of training for individual positions,levels and for each workplace in order to ensure employees havefirm knowledge of compliance as needed in their own duties.

A screen used for e-training system

Information Security Initiatives
Group member companies' compliance manuals

Policy for Information Security
Implementing thorough Compliance on the Front Lines

The Millea Group has drawn up and released the "Millea Group
Privacy Policy" concerning the private information of customers andTokio Marine & Nichido proceeds with thorough compliance on thehas clarified its initiatives for the matter. Following this, eachfront lines of its business, such as production and claims, on themember company of the Millea Group has also drawn up andunderstanding that all day-to-day business activities are related toreleased its own policy on this matter in accordance with thiscompliance. The Compliance Leader (CPL) assigned to each

Privacy Policy.

production department plays the important role of supporting* See the URL below for details of the Privacy Policy:

compliance efforts on the front lines, such as handling inquiries on

web http://www.millea.co.jp/en/info/privacy.html

individual matters from production sections and sub-branches, aswell as conducting compliance training for employees. For thispurpose, the company holds CPL training to further improve the level

Information Security Governanceof CPLs' abilities in addition to making efforts to construct an

Tokio Marine & Nichido has been proceeding with various initiatives

environment in which it is easy for people to consult with the CPL at

led by the Information Security Office established in the Complianceeach workplace, for example, by appointing as CPLs employees who

Department, under the supervision of the director in charge of theare well versed in practical operations.

Compliance Department who is responsible for the total
management of information security. In addition, the generalmanager of each department or branch serves as the person

38

Implementing Thorough Compliance at Agents

responsible for information management, leading the department or

The agents of each insurance company in the Millea Group handle abranch in information management. Documents explaining rules forwide range of products, including non-life insurance, life insurance

information security management have been distributed to eachand investment trust. Compliance required of them is different

employee and agent to ensure the thorough understanding andaccording to the types of business and each Group member company

implementation of the appropriate management of private

Millea Group Corporate Social Responsibility Report 2007

information, and the related guidance and education are provided ateach training venue. Also, periodic self-inspections of the state of

Acquisition of External Certification

information security management are conducted.

As part of its efforts to strengthen its information management

In the event a document, computer, or any other item containing

structure, the Millea Group has been making aggressive efforts tocustomer information is lost by an employee or agent or stolen, theacquire external certifications related to information security. The

company will implement thorough measures including promptly

certifications it has acquired include the "Privacy Mark" and thecontacting the affected customer(s) to prevent secondary damage"Information Security Management System (ISMS)" certifications. In

and will take action to prevent the reoccurrence of such a situation.

the 2006 fiscal year, Tokio Marine & Nichido Life became the firstlife insurer in Japan to acquire the Privacy Mark certification and• Tokio Marine & Nichido's information-security management framework

Tokio Marine & Nichido Systems attained both ISMS certificationand first certification in Japan under ISO/IEC20000, theBoard ofDirectors

international standard for IT Service Management. These
achievements represent the official acknowledgement of efforts

Compliance
Committee

Risk Management
Committee

Collecting information onleakage of information,
promoting information
security measures, andproviding status reports

Reporting on status ofrisk management related
to information leakage

Management
Meetingwithin the Group to protect personal information. The Group intends
to make continuous improvements and to further strengthen therelated structures in the future.

• Status of acquiring external certifications related to information security

Information Security
Committee

Group member company Certification date (M/Y)

Reporting and deliberating onimportant topics related to all
aspects of information security

Director in charge of ComplianceDepartment (Information
Management Officer / Personal
Data Manager)
Compliance Department(Information Security Office)Responsible for attending to the Law
Concerning the Protection of Personal
Information and other general information
security management•

Response to disclosure requests, etc.

•

Departments andOffices/Branches
Section,sub-branches, etc
AgentsIT Planning
Department
Management ofaccess toelectronic data,
password
setting, etc.
Information
management
Officer set up
in eachorganization
unit(Personal DataManager)

Certification

Tokio Marine & Nichido
Communications

11/05
03/06
03/06

Privacy MarkISMS
BS7799Tokio Marine & Nichido
Life

04/06

Privacy Mark

Tokio Marine & Nichido
Career Service

06/06

Privacy Mark

Tokio Marine & Nichido
Systems

08/06

ISMS
ISO/IEC20000** Third-party certification system on the operational management of IT services

Certifications acquired by
Tokio Marine & Nichido Communications

BS7799-2-2002/IS502163

ISMS Ver2.0/IJ02066

Compliance

Customers

Millea Group Corporate Social Responsibility Report 200739

Respect for Human Rights and Dignity

Toward Creating a
Comfortable Workplacethat Respects Diversity
Since I have two children, I use the "Short
Working Hours System." Although raisingchildren sometimes involves difficult
situations like their sudden illnesses, I am
able to lead a fulfilling life every day withthe support of a wide range of people,
including the understanding of people in
the workplace, cooperation of my family,
and support of people in the community. I
would like to make the most of my precious
time, with a cheerful attitude and energy,
never forgetting the feeling of gratitude to
great many people who support me.

Chihiro Shiomi,
Production Department 3,
Tokio Marine & Nichido

Open Cafe Operated by Female Managers
Tokio Marine & Nichido holds "Open Cafes" as opportunities forfemale employees from all levels to think about their career visions
and get ideas for success and to examine the issues and topics
faced at each level in the company. It consists of 2 sessions, minilectures which include female managers talking about their own
experiences and offering advice to their juniors, and free discussions
among participants. In the 2006 fiscal year, a total of 5 Open Cafes
were held, at the Head Office (Tokyo) and in Hokkaido. A total of 215
women took part in these sessions. Comments from participants
included "I could identify with the managers and feel closer to themwhen I learned that they, too, had encountered difficulties in thecourse of their careers" and "I, too, would like to do my best in a
forward-looking way, encouraging the younger people around me."40

Millea Group Corporate Social Responsibility Report 2007

This activity will continue in the future, as part of the company's
efforts to build an environment in which motivated and capable
employees can thrive regardless of gender. (See also "Increased
Opportunities for Female Employees to Be Active" on p.22.)

At an Open CafeToward Creating a Comfortable
Workplace

Evaluation System
The Millea Group seeks to create a working environment where all

An increase in the satisfaction level of employees, who are theemployees feels fulfilling in their work through fair and transparent

starting point for providing value, is indispensable for

personnel evaluations.

enhancing the satisfaction of customers and other stakeholders.

Tokio Marine & Nichido has abolished the grouping of employees by

The Millea Group implements a wide range of initiatives forcareer-track and general-employee status and instead adopted a role-realizing a comfortable working environment.

based grading system according to employees' roles and the localities
in which they work. The company conducts evaluations based on

Approach to Human Resources"roles," "competency," or "achievements." In addition, it has clarified

Each company of the Millea Group seeks to "foster a corporate culture

the requirement that employees be evaluated appropriately based on

which encourages free and open communications for promoting thethe performance of appropriate operational duties. In the area ofcreativity of each and every employee," as stated in the Group's

employee skill development, it carries out competency and career-Corporate Philosophy, and has developed a wide range of humandevelopment interviews between supervisors and their subordinates.

resource systems corresponding to its own business.
Numbers of employees in the Millea Group• (ona consolidated accounting basis in the quarter ended March 2007)
Total number of employees
Total at Group member companies in Japan(Tokio Marine & Nichido)(Group member companies in Japan)

23,28020,821
male: 8,770;
male: 3,180;

female: 6,197
female: 2,674

Diverse Human Resources and Diverse
Ways of Working
System for Continued Employment for the Elderly
The Millea Group considers it an important management issue for

Total at overseas Group member companies

2,459

the sustainable growth of the Group as a whole to promote the• Basic employee data (at Tokio Marine & Nichido as of the end of March, 2007)

positive employment of the elderly employees so that they may stay

40.3
10.6
approx. 8,510 thousand yen

active in business. The Group encourages them to continue making

Average age
Average years continuously employed
Average salaryself-development and innovation in their consciousness and behavior,providing them with fields of activity in which they can make themost of their experiences and strengths to generate new added value

The Millea Group's Human Rights Enlightenment Criteria
The Millea Group has established the "Human Rights Enlightenment
Criteria" for the purpose of promoting the awareness of human rights ateach Group member company. Raising the awareness of human rights
means to promote the concept of respect for human rights throughout
the company and proceed with educational and other company activities
to deepen employees' understanding of this concept. Each company ofwhile maintaining high levels of motivation.

• Numbers of employees using the system for continued employment (FY 2006)
71
28
2
101

Tokio Marine & Nichido
Nisshin Fire
Tokio Marine & Nichido Life
Total

Promoting and Firmly Establishing Employment of the Disabled

the Group aims to establish within it a culture of respect for human

The Millea Group has been promoting the regular employment ofrights, and has been making united efforts to cope with human rights inpeople with disabilities. Through its "In-house Normalizationaccordance with these Human Rights Enlightenment Criteria.

Promotion Center" established in 1991, Tokio Marine & Nichido holds
regular interviews annually (biannually for employees who have been

Initiatives for Human Rights Enlightenment

with the company for less than 2 years) between employees withdisabilities and counselors. In the 2006 fiscal year, the company
proceeded with efforts to make company-owned buildings barrier-free,

the workplace, in which all employees and other coworkers take part. In

including the installation of automatic doors, ramps, handrails, andaddition, in the 2006 fiscal year every company implemented thorough checks

emergency lamps, to remove physical barriers pointed out in theseto ensure that discriminatory or prejudicial expressions are not included in its

interviews. The percentage of Tokio Marine & Nichido employees with

day-to-day operations (such as preparation of documents) and made efforts todisabilities has exceeded the legally required percentage of 1.8%

proceed with day-to-day business with full awareness of human rights.

since March 2001, reaching 2.04% as of March 31, 2007.

Millea Group Corporate Social Responsibility Report 2007

Respect for Human Rights and Dignity

Every company of the Millea Group holds human-rights training annually in41

Respect for Human Rights and Dignity

Nichido has established a system for supporting maternity andSupport for Work/Life Balancechildcare, consisting of "8 packages that provide full childcare

As a result of a rapid drop in birth rates in recent years and changes insupport" (see the table below). The company has improved thisenvironments faced by families and local communities, employers are

system, by making a portion of childcare leave (the first 5 days)

faced with demands for flexible working styles. In light of such social

eligible for pay beginning in October 2006.

conditions, the Millea Group has been making an effort to achieve
harmony between work and living, from the perspective of building up

Adoption of a Discretionary Work Systeman environment in which employees respect each others' diversified
values. As initiatives for supporting diverse and flexible working

With the goal of "improving productivity" and "enhancing employee

styles, the Group has introduced a range of systems including nursing

motivation levels", Tokio Marine & Nichido and Tokio Marine &care leave and volunteer work leave. The "I-Turn system" under Tokio

Nichido Life have adopted a discretionary work system.* This system

Marine & Nichido's Job Request system has also been designed in

makes it possible for employees to achieve their objectives byconsideration of flexible working styles. (See p. 22.)leaving to them decisions on working hours and how to proceed with• (at Tokio Marine & Nichido in FY 2006)

their work.

Number of employees taking nursing care leave
FY2005

FY20066

9

Nursing care leave* This is a system which leaves working hours and the manner of carrying out work up to
the discretion of workers themselves, and ascribes a fixed number of hours rather thannormal working hours.

Note : See p. 29 concerning the system of volunteer work leave.

Establishing a System for Supporting
Maternity and Childcare
The Millea Group has been pursuing proactive initiatives fordiversification in employment and work styles, on the understandingthat a wider range of the choice of working styles corresponding toemployees' diverse values and lifestyles is essential for their higher
motivation for work. Among these initiatives, Tokio Marine &• Details and performance of " 8 packages of full childcare support " (Tokio Marine & Nichido)
SystemFemale Staff Rehiring System

Summary

FY 2006 performance

Rehiring of retired female who fulfill prescribed criteria.

31 people

Available from 8 weeks prior to the expected date of delivery (exceeding the legal requirement of 6 weeks).
• 100% of salary provided before and after giving birth during the leave period (bonuses are provided throughthe Employee Cooperative).

103 people••

Maternity Leave System

Available for up to 2 years (Legal criteria is up to 18 months).
Spousal criteria abolished (can be received even if a spouse capable of child rearing exists).
• First 5 days now paid.
•Childcare Leave System•

158 people(including 7 males)

Short Working Hours System

Enables reduced working hours to the shortest hours of 10am through 3pm (applicable in 30 minute units).
Short Working Hours System can be used up for caring of children up to their third year of elementary school.
• Possible for pregnant employees to reduce working hours to facilitate commuting (30 minutes inmorning and evening).
• Entitlement to 100% of salary for time spent on childcare for raising children up to 1 year of age(up to 1 hour each day).
• Exemption from overtime work for parents raising children of less than 3 years of age.

Substitution by Full Time Employees•

Full time employees are placed for substitution.

—

Resumption of Work Support System•

Dialog with supervisors prior to, during leave, and prior to resumption, and support for personal development.

—

Support of Use of Babysitters•

Offering of support in paying the costs of using babysitters, as well as purchasing and rental of childcare goods.

—

Partnered Childcare Centers•

Partnered childcare centers nationwide.

••* As of April 2007

42

Millea Group Corporate Social Responsibility Report 2007

79 people

approx. 1000 centers*

Support Seminar for Working Mothers and Temporary
Staff Registration Sessions with Nursery

Mental Health Care
The Millea Group actively provides mental-health care, in recognition

In order to support women who wish to continue working whileof the fact that the maintenance and improvement of employees'

dealing with the hassles of childcare, Tokio Marine & Nichido Career

mental health is important to company management. In addition toService (TCS) held the "Support Seminar for Working Mothers andcare provided by in-house industrial health staff, Tokio Marine &Temporary Staff Registration Sessions with Nursery" in March 2007.

Nichido has established a structure that makes it easy for employees

In this seminar, working mothers employed by TCS spoke about

and their families to undergo counseling, in partnership with external

subjects ranging from how to find nursery, the importance ofcounseling centers. Interest in mental health has increased atunderstanding and cooperation by the family, and specific details of a

Nisshin Fire and Tokio Marine & Nichido Life which implemented

daily schedule, to how to resolve issues that working mothers tend tomental-health training in FY 2006.

face, all based on their own experiences. Participants evaluated theseminar highly for the very practical information it provided. In
addition, the seminar
introduced jobs to all

Conducting Employee Attitude Surveys
on Childcare Support

participants, many of

Tokio Marine & Nichido has been making efforts to build up awhom said they werepositive workplace environment by enhancing various human-

glad they came.

resources systems in consideration of employees' attitudes, throughinitiatives such as an employee attitude survey on childcare support

Temporary nursery established in TCS Head Office (Otemachi, Tokyo)

conducted jointly with its labor union in December 2006. Tokio
Marine & Nichido Life made a similar survey in April 2007 toascertain employee needs, as it works to implement initiatives for

Building a Lively Workplaceachieving the objectives in employer action plans pursuant to the
Law for Measures to Support the Development of the Next

Health Management

Generation and the Promotion of Lifelong Learning.

The Millea Group has been proceeding with initiatives for building up
an environment in which employees can work with enthusiasm, andeach Group member company provides both physical and mental care

Sound Labor-Management Relations

for its employees through services such as medical checkups andIn order to foster a corporate culture that encourages free and open

counseling. Tokio Marine & Nichido carries out a wide range ofcommunications for promoting the creativity of each and every

initiatives principally in the Health Management Offices and Healthemployee, with regard to a broad range of issues from payroll andConsultation Offices established at the Head Office and 46 departments

human-resources systems and workplace health and safety throughand branches across Japan and has maintained the actual rate of 100%management policies, Tokio Marine & Nichido conducts repeatedof its employees undergoing medical checkups since 1992.

negotiations and consultation with its labor union through means
such as joint labor-management conferences held nearly 30 times
annually and day-to-day business negotiations, on the basis of labor
contracts concluded against the background of a strong relationshipof trust between the company and its labor union (withapproximately 13,100 members). It also conducts repeatednegotiations and consultation in good faith and vigorously withother labor unions toward resolving various issues.
Respect for Human Rights and Dignity

Tokio Marine & Nichido pamphlet andrecord sheets used in Health Promotion Month

Millea Group Corporate Social Responsibility Report 2007

43

The 2nd CSR Dialog at Tokio Marine & Nichido
Since 2006, Tokio Marine & Nichido has held "CSR Dialog" inviting experts from various fields. These dialogs are intended toseek opinions from outside the company and reflect them in the company's CSR initiatives. For the 2007 CSR Dialog, the same
experts who participated in the previous year's dialog were invited, in order to follow up on the opinions obtained in theprevious year and to achieve continuous improvements. This year's discussions concentrated in particular on the theme,"Thorough Implementation of Appropriate Business Management – towards the realization of Corporate Philosophy – ." This
year's Dialog also reviewed the initiatives in the previous year and obtained a large number of valuable opinions on plans forthis fiscal year, based on the theme, "Main Opinions from the Previous Year and Responses to Them, and Opinions for 2007." Themain opinions obtained in this Dialog are described below, by theme and field of activity. (Dialog held: May 11, 2007)
Attendees (listed in Japanese kana order)
Manager,
Global Administration,
Human Resources
IBM Japan, Ltd.

Professor, Graduate School
Economic Research Department,
University of Tokyo

Lifestyle Economy Journalist

Nami Ohtsuka

Nobuo Takahashi

Nobuko Takahashi

Chairperson,
Japan Philanthropic Association

Chief Executive,
E-Square Inc.

Professor, Graduate School
Global Environmental Studies
Department,
Sophia University

Yoko TakahashiPeter David Pedersen

Yoshihiro Fujii

Thorough Implementation of Appropriate Business Management – towards the Realization of Corporate Philosophy –A characteristic of service businesses is that even if a company

Improving corporate quality is essential to operational quality

handled 99% of its tasks successfully and failed on only 1%, thecompany could tend not to be evaluated at "100–1=99" but at zero,

improvements. The Corporate Philosophy is the core of all suchor even below zero in some cases. Every effort is necessary toemployees who implement and realize this philosophy thoroughly

avoid such a situation. In addition, since human beings are central

are extremely important. It is important that what the company

to a service business, it is necessary to have a correctseeks to achieve is communicated thoroughly and permeated tounderstanding of the fact that "employees and agents arecustomers, employees, and agents, and educational functions are

responsible for the Tokio Marine & Nichido brand" and to makevery important for this reason.

judgments and act based on the same measures of value. Without

If the method of addressing the true causes of problems is

an understanding of these 2 fundamental natures of service

incorrect, true countermeasures cannot be implemented. Whenbusinesses, it is not possible to provide true service.

presented with a difficult choice between company profits and

The term "monitoring" is used frequently in connection withpayment to policyholders, it could be said that the issue of whether

initiatives for appropriate operational improvements, which means

the criterion to choose between ethics or profits has not beenthat there is a need to implement the PDCA cycle thoroughly andclearly addressed as the true cause of problem. If the company

reliably and to improve efficacy.

does not choose ethics, there will definitely be a price to pay.

There tends to be an "asymmetry in information" between consumers

Even if a agent sells insurance products, it is the insurer that is

and insurers, and it is very difficult for consumers to remember theasked to pay in the event of a covered incident. In the end, thedetails of insurance policies. Since the insurer clearly has anproduct is the insurer's brand itself. In order to maintain and"information advantage," claims payments should not be made on a

improve its brand, it is essential that Tokio Marine & Nichido"demand -basis" from policyholders. Instead, insurers should take full

improve the quality of its operations while at the same time

responsibility of informing policyholders of all the claims they are

improving the quality of its agents.

eligible for and paying claims based on this approach.

44

Millea Group Corporate Social Responsibility Report 2007

efforts. Improvements in the dispositions of the directors andMain Opinions from the Previous Year and Responses to Them, and Opinions for 2007
1 General

4 Two-Way Communication

The company deserves to be praised for working to implement
properly the statements and proposals made in last year's dialog,
instead of leaving them as just words alone.

Viewed from outside the company, Tokio Marine & Nichido Fire
Insurance's approach to CSR is still difficult to understand. The
company should demonstrate leadership in a future-oriented way
with regard to its approach to CSR in the future.

2 Products and Services

5 Contributions to Local Communities and Societies

The insurance industry faces increased risks from global warming,
and working to reduce such risks is the insurance business itself.
Today, response to environmental requirements is a cornerstone ofmanagement strategies. Although steadily afforesting mangrove
trees is a positive step, the company needs to contribute to protecting
the environment through its core insurance business itself.

Although it would be best if employees worked hard on activities tomake contributions to society, practically speaking this is difficult.
The starting point is creating a firmly rooted "Culture of Donation."
The company should nurture a culture in which employees volunteer
to make donations as individuals on a day-to-day basis.

3 Human Power

6 Protection of the Global Environment

It is important to involve male employees in efforts to promote theactivities of female employees. In particular, it is important thatyounger employees and female employees participate in discussions
on the theme of what the future of Tokio Marine & Nichido should be
like, instead of simply promoting such activities for "women's benefit."

As a company active on a global scale, and as an industry leader, thecompany should take a lead in the industry in protecting the global
environment as well.

Responding to Opinions Obtained in the CSR Dialog
In this year's CSR Dialog, we obtained a large number ofvery valuable opinions through thorough discussions with
the invited experts on the topic of the thoroughimplementation of appropriate business management,
which currently is the most important challenge thecompany faces. The companywide implementation of"Anshin Quality" and execution of "Business Improvement
Plans" is underway with the aim of preventing a recurrenceof similar problems and putting our Corporate Philosophy
into practice, including some perspectives which we mightotherwise have overlooked without the valuable opinions

Attendees from
Tokio Marine & Nichido(with their positions and organizations
as of the time of the CSR Dialog)

we obtained from the experts in this Dialog. Our first CSR
Dialog was held last year, and by welcoming back the 6experts who participated last year, we were able toachieve a true dialog among all participants.
The most important step for the future is to assimilate
properly the opinions obtained in this Dialog and to shift
toward their implementation. In addition, as a "goodcorporate citizen" the Millea Group will make aggressive
efforts toward the timely and appropriate disclosure of
information and two-way communication with our diverse
range of stakeholders.

Takaaki Tamai,

Kenichi Ando,

Shinichiro Okada,

Iwao Kimura,

Hiroyuki Watabiki,

Yoshimi Yamamoto,

Michio Nishizawa,

Toshifumi Kitazawa,

Naoto Ikeda,

Managing Director

General Manager, Corporate Planning Dept.
General Manager, Corporate Planning Dept.

General Manager, Personnel Planning Dept.
General Manager, Corporate Communications Dept.
General Manager, Personal Lines Underwriting Dept.

Takaaki Tamai,

Director/General Manager, Commercial Lines Underwriting Dept.
Director/General Manager, Corporate Marketing & Planning Dept.
Director/General Manager, Claims Management Dept.

Managing Director,
Tokio Marine & Nichido

Chair of the dialog:

Mitsuru Muraki,
General Manager,
Corporate Planning Dept.
General Manager,
CSR Office

Millea Group Corporate Social Responsibility Report 200745

Comment from a Third Party

In the Millea Group, CSR means the implementation of thecycle, the Millea Group's brand power should increase, asGroup's Corporate Philosophy. It begins with the text, "withshould its corporate value. However, a situation like thecustomer trust at the base of all its activities," and continues

recent one in which customer trust has been underminedon with the message, "by providing customers with the highest

has given negative effects on relations with shareholders,quality products and services, we will spread safety andagents, employees, local communities and societies. The

security to all around us." Such linkage between the Group'sGroup should take to heart the fact that a brand image built

business and CSR is not only an advanced approach but also a

up and polished over many years of business activities candesirable approach to advancing sustainable CSR efforts.

be tarnished in an instant.

However, it is very unfortunate that incidents serving to

At the same time, it is reassuring and encouraging to see

undermine customer trust – such as the omission of paying

younger employees instilled with a sense of crisis working toclaims on incidental expenses, etc. and the improper

improve the Group's business operations with a focus on the

nonpayment of claims on third-sector insurance products – atcustomer's point of view. At the very least, it was certain

the Group member companies including Tokio Marine &that employees on the front lines of business still feel that

Nichido and Nisshin Fire have severely damaged the Millea

their efforts are worthwhile. Management's intent to work

Group's performance in the area of CSR. This undermining ofsincerely to find the causes of these problems seems to havecustomer trust and failure to live up to the trust of

been communicated well to the Group employees.

shareholders and society at large has also damaged the

To conclude, the Millea Group's CSR efforts include aGroup's corporate value. Such corporate scandals also often

number of excellent programs, such as its environmental-

throw cold water on efforts to foster a corporate culture that

protection activities and its activities intended to help young

encourages free and open communications for the purpose ofpeople grow. However, for these activities to truly shine, it ispromoting employee creativity, by discouraging employees

essential that the Group first earn the trust of its customers

and making them feel as if their efforts are not worthwhile.

in its core insurance business. For this reason, I will notMore than anything else, it is unavoidable to judge the Groupventure to comment on the Group's environmental-

harshly for their negative effects it has made on theprotection efforts and other activities at this time. Like theimportant social and economic functions of "insurance."

young mangrove trees decorating the cover of this Report, I

The Millea Group's CSR efforts are directed to achieve

look forward to seeing the Millea Group grow by polishingsustainable corporate growth and development on theits brand image and realizing improvements in its corporate

strength of the trust it earns from key stakeholders:value through the efforts of its many employees, persistingcustomers, shareholders, agents, employees, local

firmly to an orientation toward Anshin Quality, to regain thecommunities, and societies. If this process forms a virtuous

trust of its customers.

ProfileYusuke Nakajo
Brief personal history
March 1992: Graduated with a Doctorate Degree from the Graduate School of Commerce and Management, Hitotsubashi University.
Appointed a full-time lecturer in April 1992, an Assistant Professor in April 1993, and a Professor in August 2004 in the Faculty of
Economics and Business Administration at Yokohama City University. With reorganization of the university in April 2005, wasappointed a Professor in the International Graduate School of Arts and Sciences.
Primary associations of which Dr. Nakajo is a member include the Japan Accounting Association, the Japanese Association for
Research in Disclosure (where he serves as a director), the Japan Academic Society of Investor Relations (where he serves as asecretary). Primary publications include Mukei Shisan no Kaikei ("Accounting for Intangible Assets," co-author, 2006) and Renketsu
Kaikei to Gurupu Keiei ("Consolidated Accounting and Group Management," co-author, 2004). His fields of specialization areaccounting, corporate analysis, disclosure, and investor relations (IR).

46

Millea Group Corporate Social Responsibility Report 2007

Comparative Table on GRI Guidelines
The content of this report concentrates on the most important and topical CSR activities. The content herein does not constitute the entirety of theMillea Group’s CSR activities.
Indicators

Page

1.1 Statement from the most senior decisionmaker of the organization about

Indicators

P.4-5

Aspect: Materials

the relevance of sustainability to the organization and its strategy
1.2 Description of key impacts, risks, and opportunities

Page

5. Management Approach and Performance Indicators

1. Strategy and Analysis

P.12-15

EN1 Materials used by weight or volume

P.34-35

EN2 Percentage of materials used that are recycled input materials

P.34-35

2. Organizational Profile

Aspect: Energy
P.1-3

EN3 Direct energy consumption by primary energy source

P.35

2.2 Primary brands, products, and/or services

P.1-3

EN5 Energy saved due to conservation and efficiency improvements

P.35

2.3 Operational structure of the organization

P.1-3

2.4 Location of organization's headquarters

P.1-3

2.5 Number and names of countries where the organization operates

P.1-3

2.6 Nature of ownership and legal form

P.1-3

2.7 Markets served

P.1-3

2.8 Scale of the reporting organization

P.1-3,P.41

2.9 Significant changes during the reporting period regarding size, structure, or ownership

P.1-3

EN29 Significant environmental impacts of transporting products and other goods

2.10 Awards received in the reporting period—

and materials used for the organization's operations, and transporting

Environmental

2.1 Name of the organization

Aspect: Water
EN8 Total water withdrawal by source

P.35

Aspect: Emissions, Effluents, and Waste
EN16 Total direct and indirect greenhouse gas emissions by weight

P.34

EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved

P.34

Aspect: Transport

3. Report Parameters

P.34-35

members of the workforce

3.1 Reporting period for information provided

P.0

3.2 Date of most recent previous report

P.0

3.3 Reporting cycle

P.0

3.4 Contact point for questions regarding the report or its contents

Back Cover

3.5 Process for defining report content

P.12-13

LA1

Total workforce by employment type, employment contract, and region

P.41

3.6 Boundary of the report

P.0

LA3

Benefits provided to full-time employees that are not provided to temporary

P.42

3.7 State any specific limitations on 3.6

P.0

3.8 Basis for reporting on entities that can significantly affect comparability from period

P.0

Aspect: Overall
EN30 Total environmental protection expenditures and investments by type
Aspect: Employment

or part-time employees, by major operations
Aspect: Labor/Management Relations
LA4

to period and/or between organizations
3.9 Data measurement techniques and the bases of calculations

P.35

3.10 Reasons for any re-statement of information provided in earlier reports—

3.11 Significant changes from previous reporting periods in 3.6 or 3.9

P.0-1

3.12 Table identifying the location of the Standard Disclosures in the report

P.47

3.13 Policy and current practice with regard to seeking external assurance for the report

P.46

Percentage of employees covered by collective bargaining agreements

LA8

Education, training, counseling, prevention, and risk-control programs inmembers regarding serious diseases

LA9

Health and safety topics covered in formal agreements with trade unions

LA11 Programs for skills management and lifelong learning that support the
P.16

4.2 Indicate whether the Chair of the highest governance body is also an executive officer—

4.3 State the number of members of the highest governance body that are independent and/or non-executive members

P.16

4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body

P.43

career endings
LA12 Percentage of employees receiving regular performance
Aspect: Diversity and Equal Opportunity
LA13 Composition of governance bodies and breakdown of—

Human Rights
Aspect: Investment and Procurement Practices
HR3 Total hours of employee training on policies and procedures concerningto economic, environmental, and social performance and the status of their implementation
P.12-13and management of economic, environmental, and social performance

P.41

aspects of human rights that are relevant to operations
Society—

Aspect: Compliance
SO8 Monetary value of significant fines and total number ofCommitments to External Initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization

P.12-13

4.12 Externally developed economic, environmental, and social charters, principles,

P.12-13

P.6-7

non-monetary sanctions for noncompliance with laws and regulations
Product Responsibility

or other initiatives to which the organization subscribes or endorses

Aspect: Product and Service Labeling4.13 Memberships in associations and/or national/international advocacy organizations P.10

PR5

Practices related to customer satisfaction, including results ofP.25

surveys measuring customer satisfaction

Stakeholder Engagement
4.14 List of stakeholder groups engaged by the organization

P.12-13

4.15 Basis for identification and selection of stakeholders with whom to engage

P.44-45

4.16 Approaches to stakeholder engagement—

4.17 Key topics and concerns that have been raised through stakeholder engagement,

P.44-45

Aspect : Marketing Communications
PR6

Programs for adherence to laws, standards, and voluntary codes related to

P.6-7

marketing communications
Aspect : Customer Privacy
PR8and how the organization has responded to them

5. Management Approach and Performance Indicators

Total number of substantiated complaints regarding breaches ofP.25

customer privacy and losses of customer data

Aspect: Economic Performance

Aspect : Compliance

Economic

EC1 Direct economic value generated and distributed

P.1

EC2 Financial implications and other risks and opportunities for the organization's

P.8-11

activities due to climate change
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit

P.22,41

employees per category according to indicators of diversity.
Social

P.12-13P.41

and career development reviews

4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided —governance body for the organization's strategy on economic, environmental, and social topics

P.41-42

continued employability of employees and assist them in managing

4.5 Linkage between compensation for management, and the organization's performance P.16

4.10 Processes for evaluating the highest governance body's own performance

P.43

Aspect: Training and Education

4.1 Governance structure of the organization

4.9 Procedures of the highest governance body for overseeing the organization's identification

P.43

place to assist workforce members, their families, or community

Governance

4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant

P.43

Aspect: Occupational Health and Safety

4. Governance, Commitments, and Engagement

4.7 Process for determining the qualifications and expertise of the members of the highest

P.35

Labor Practices and Decent Work Performance Indicators

PR9

Monetary value of significant fines for noncompliance with laws andP.6-7

regulations concerning the provision and use of products and services* Additional indicators should be indicated in blue.
P.28-31

Millea Group Corporate Social Responsibility Report 2007

47

Millea Holdings, Inc.
Corporate Planning Dept.
Tokio Marine Nichido Building Shinkan 9F, 1-2-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005 Japan
TEL:+81-3-6212-3333
FAX:+81-3-6212-3711

E-mail:CSR@millea.co.jp
http://www.millea.co.jp/en/index.html

Cert no. SA-COC-1210
Trademark of American Soybean Association