07-11-2023 10:30

Privacy Statement | VanMoof

Privacy Policy
Last modified: February 15, 2021
Effective date: April 20, 2021
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1

PRIVACY POLICY VanMoof B.V. and its affiliates

1.1

We are VanMoof. We respect your privacy and private life, but sometimes we need your
Personal Data. In this privacy policy, we explain which data we use and how we save,protect and process these data. This privacy policy applies to the use of:
1.1.1

our website https://www.vanmoof.com (the "Website"),1.1.2

the services that we offer (the "Services"), for example, the selling of bikes, Peaceof Mind Maintenance and Peace of Mind Theft.

1.2

1.1.3

our app (the "App"),1.1.4

Website, Services and App together are referred to as our “Platform”.

We comply with the General Data Protection Regulation (the "Relevant Legislation")
This policy is effective from April 20, 2021.

2

Are you under the age of sixteen?

2.1

If you are younger than sixteen years old, you cannot use our Website, Services and App
without the permission of your parents or legal guardian.

3

Personal Data3.1

To offer our Website, Services and App we process Personal Data and Non Personal
Data. "Personal Data" means any information relating to an identified or identifiable
natural person as defined in the Relevant Legislation. “Non- Personal Data” isinformation that is anonymous, aggregate, de-identified, or otherwise does not reveal
your identity.

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Lawful basis

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Privacy Statement | VanMoof

We can collect and process your data at various moments, for example when you visit
our Website, create an account via our Website for example for making a purchase, use
our Services, install and use our App or Rides feature, or when you contact us. The lawfulbasis for our processing can be:
4.1.1

the necessity to carry out the agreement between you and us,

4.1.2

compliance with legal obligations,

4.1.3

your consent,

4.1.4

our legitimate interests or the legitimate interests of a third party,

4.1.5

a legal requirement to share Personal Data.

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What data do we collect and process and how do we use your data?

5.1

When you use our Platform, we need the following contact data. We need these data foryour interactions with VanMoof via digital/electronic tools such as e-mail or telephone;
for example to process your order efficiently and correctly, to connect you to your bike,for pre and post sale services, for the use of your account, to improve our services, formarketing purposes, and for any other business/commercial purposes:

5.2

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5.1.1

Your name

5.1.2

Your address

5.1.3

Your residence

5.1.4

Your phone number

5.1.5

Your e-mail address

5.1.6

Your IP-address

5.1.7Your payment details

5.1.8

Your shipping address

5.1.9Your username and password

5.1.10Your reference number

For some orders (for example, for our B2B partners) we also need:
5.2.1

Company name

5.2.2

Date of birth

5.2.3

IBAN number
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Privacy Statement | VanMoof

We may also collect and process the following Non-Personal Data if you use ourPlatform:

5.4

5.3.1

The type of your browser

5.3.2

The operating system that you use

5.3.3

The internet service provider

5.3.4

Website behaviour

We may also collect and process the following Non-Personal Data if you use our App.
We use these data to provide support and improve our services:

5.5

5.4.1

Operating system & version

5.4.2

Type of Device

5.4.3

App version

5.4.4

Firmware version

5.4.5

Bike settings, e.g. Speed Limit, Total distance, Battery Level.

After your explicit consent, you allow the App to collect and process Non-personal Bike
event data from your bicycle, e.g. Distance, Speed, Battery level, Boost Behaviour, when
you are using our Rides feature. We use these data to execute the feature, provide
support, improve our services and products and for marketing purposes. The App does
not share the Bike event data with third parties.

5.6

After your explicit consent, you allow the App to access Bluetooth and GPS data (eachalso called location data). The App allows you to use Bluetooth data locally on yourtelephone. The App does not share the location data with third parties. VanMoof does
not collect the location data on its servers, nor uses or shares it.

5.7

After your explicit consent, you allow the App or the Bike, or both, to use location data forexplicitly specified features. The App does not share the location data with third parties.
VanMoof collects the location data on its servers and uses it for the execution of thefeature.

6Market research

6.1

We may ask you to participate in market research. In that case, we shall use your data forthat market research. We use that statistical data pseudonymised for VanMoof B.V. We

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do not sell, trade or share your answers with others or make them publicly available. Inaddition, your answers are not connected to your e-mail address.

7Newsletter

7.1

VanMoof B.V. offers newsletters. That way, you are fully informed of (discount)offers andother news. We use a double opt-in system to be sure of your permission. This meansthat you verify your permission for any new confirmation. We ask you for this verification
via an e-mail that we send to the address you have given us. Every time we send you anewsletter you have the possibility to unsubscribe from the newsletter.

8Security

8.1

We observe reasonable procedures to prevent unauthorised access to, and the misuseof, Personal Data.

8.2

We use appropriate business systems and procedures to protect and safeguard thePersonal Data you give us. We also use security procedures and technical and physicalrestrictions for accessing and using the Personal Data on our servers. Only authorized
personnel are permitted to access Personal Data in the course of their work.

9How long do we store your Personal Data?

9.1

We will not retain your Personal Data longer than is legally allowed, and only as long as isnecessary to enable you to use our Platform, including maintaining the online user
account if created), to comply with applicable laws, resolve disputes with any parties
and otherwise as necessary to allow us to conduct our business, including to detect andprevent fraud or other illegal activities. All Personal Data we retain will be subject to thisPrivacy Policy.

10With whom do we share your Personal Data?

10.1

Processors and other business partners
We may share your Personal Data with Processors, within the meaning of the Relevant
Legislation. We may also share Personal Data with third parties who are not processors,
as per contractual obligation, for example, other Controllers who provide services
connected to the use of our Platform. With these parties, we make clear agreements
about the use and protection of Personal Data. We may share your Personal Data for

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Privacy Statement | VanMoof

example with IT service providers, marketing analytics, advertising platforms, payment
platforms, cloud based data warehousing, lease companies and consumer review
platforms. They will, for example, store and visualize data, process transactions, andperform marketing activities.
10.2

Others, for legal reasons
We may also share data with VanMoof affiliates, subsidiaries, and partners, for legal
reasons or in connection with claims or disputes. We may also share Personal Data if webelieve it is required by applicable law, regulation, operating license or agreement, legal
process or governmental request, or where the disclosure is otherwise appropriate due
to safety or similar concerns.

10.3

Others, with your consent
We may ask for your voluntary participation in online or offline communication about
VanMoof, for marketing or informational purposes.

11Transfer

11.1

The Personal Data that we collect from you is stored within the European Economic
Area (“EEA”), but may also be transferred to and processed in a country outside of theEEA. Any such transfer of your Personal Data will be carried out in compliance withapplicable laws.

12Links

12.1

You may find advertising or other content on our Website that link to other websites. We
do not control the content on these websites and are not responsible for the content or
the privacy protection of these websites. We advise you to read the privacy policies of
those websites.

13Cookies

13.1

VanMoof uses client-side browser storage like cookies. Cookies are text files that yourdevice or browser stores when you visit our website. VanMoof can also use techniques
similar to cookies, such as tracking pixels, flash cookies, Java scripts, tags and webbeacons. We classify all these techniques under the term Cookies.
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being stored. On a subsequent visit, this data is sent back to the server. This way theserver can recognize your device or browser.
We use the Facebook pixel, Twitter pixel, LinkedIn pixel and Google AdWords
Remarketing pixel in order to measure the conversion of our advertisements on socialmedia. For general website analytics, we use Google Analytics. We use widgets ofSpotify, SoundCloud, Instagram, Twitter, LinkedIn, YouTube, Vimeo and Google Maps toenrich job posts.
13.2

Cookies can be essential for the operation of our Website, make sure that you can visit
our Website safely and track bugs and errors at our Website. We may use cookies toimprove your user experience on our Website.

13.3

By storing cookies we make sure that, for example:
13.3.1

your items are kept in the shopping cart

13.3.2 you are logged in and be able to shop without hindrance
13.3.3 you shop safely at VanMoof B.V.
13.3.4 the Website works efficiently
13.3.5 we can test improvements
13.3.6 we can advise you based on your former views and/or purchases
13.3.7 you receive complete local information
13.4

You can change your cookie settings in your browser if you don't want cookies to be sent
to your device. Please note that some Website features or services of our Website may
not function properly without cookies.

14

Your rights under GDPR

14.1

You have the following rights:
14.1.1

You may request access to the Personal Data we process about you;

14.1.2

You may request us to correct, update, shield or delete your personal
information in our records;

14.1.3You may request a copy of the Personal Data we have processed about you. We
can - on your request - send this copy to another party, so you don't have to send
the Personal Data yourself;

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14.1.4

You may file a complaint against processing your Personal Data;

14.1.5You may file a complaint with the Dutch Data Protection Authority (AutoriteitPersoonsgegevens) if you are under the impression that we process your data
unlawfully;

14.1.6

You may always withdraw your consent to process your Personal Data. In thatcase, we will no longer process your Personal Data for the purpose for whichconsent is necessary.

14.2

Should you have further questions regarding this privacy policy, please contact us via
the information below.

15

Update to this notice

15.1

We may occasionally update this notice. If we make significant changes, we will notify
users in advance of the changes through the Platform or through other means, such ase-mail. We encourage users to periodically review this notice for the latest informationon our privacy practices.

15.2

After such notice, the use of our services by users in countries outside the European
Union will be understood as consent to the updates to the extent permitted by law.

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Contact information

16.1

VanMoof B.V.
Mauritskade 55
1092AD, Amsterdam
The Netherlands
Private Company with Limited Liability
KvK-number: 34227663+31202051079
support@vanmoof.com

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