August, 2017
Keio Plaza Hotel Tokyo Starts
Complimentary Smartphone Service for Guests from September 1, 2017
Allows Guests to Access Internet, Make Domestic, Overseas Phone Calls
TOKYO - Keio Plaza Hotel Tokyo (KPH), one of Japan’s most prestigious international hotels
located in Shinjuku, Tokyo, will begin providing smartphones on a complimentary basis fromSeptember 1, 2017 to all guests during their stay. Smartphones will be available in each of the1,438 guest rooms of the Keio Plaza Hotel Tokyo with no special registration required.
Smartphones can be taken outside of the hotel and used to make domestic and international phone
calls, and to access various Internet applications including social networking services (SNS) without
the need to access Wi-Fi. These smartphones will also allow hotel guests to contact other Keio
Plaza Hotel Tokyo guest rooms using the room-to-room internal telephone system from outside of
the hotel. In addition, smartphones will also be equipped with special functions that show guests
various details of our Hotel’s Japanese cultural experience programs, including time schedules andavailability.
About 75% of the guests staying at the Keio Plaza
Hotel are overseas visitors from over 100 different
countries. Therefore, the Keio Plaza Hotel Tokyo will
begin this complimentary smartphone service to alleviate
the stress that our overseas guests experience due to theirinability to use their smartphones because of sporadic
Wi-Fi coverage throughout Japan. These smartphones
will also offer capabilities in 31 different languages.
This and the other various services conducted by theKeio Plaza Hotel are in keeping with its goal ofincreasing customer satisfaction levels.

<Keio Plaza Hotel Tokyo “Handy” Complimentary Smartphone Service Details>① Domestic, overseas phone calls (Free phone call service within Japan and to six overseas
countries including the United States, China, Taiwan, Hong Kong, the United Kingdom,and Australia)② Social Networking Services (Most voice and text communications functions provided
complimentarily, but some services may entail fees)
Provide ability to post pictures and comments of visits in real time on SNS③ Internet Browsing and Search function (Complimentary service)
Ability to easily browse the Internet at various tourist spots for travel andother information④ Special Application Providing Details of Our Hotel’s Japanese Cultural Experience
Programs including Time Schedules and Availability
Information regarding the Keio Plaza Hotel Tokyo’s Japanese Cultural Experience Programs
including tea ceremony, traditional Japanese kimono fitting service, and others is provided
through messages sent to smartphone handsets.
⑤ Real Time Special Offer Information GuidanceReal time information regarding special offers of Keio Plaza Hotel Tokyo’s restaurants and bars
provided to hotel guests.
⑥ Capability to Download and Use Any Applications of the Users Choice⑦ No Registration for Use of Phones Required
Hotel guests can use smartphones made available in each of their rooms without the need forregistration. All personal information within the smartphones will be erased automaticallyupon their return at the time of check-out.
Contacts: Keio Plaza Hotel Tokyo, Public Relations Manager
Yoko Sugiura,+81-3-5322-8010

y-sugiura@keioplaza.co.jp