Service Agreement Plans
Avidity Science Service Plans give you peace of mind that your systems will perform as designed.
We are proactive in providing excellent and responsive service to meet your maintenance needs.
Avidity trained and certified technicians are available throughout North America and Europe. Our
technicians are specialists at servicing all Avidity equipment and systems. They understand animal
facility operations and work to minimize interruptions in your normal daily procedures. Animal safety
and the integrity to your study is paramount during our service visit.
Our sophisticated test equipment is calibrated to the National Institute of Standards and Technology(NIST) traceable standards to assure accurate sensor readouts.
We have Service plans with scheduled inspections, calibrations, and maintenance to keep yoursystems operating at maximum efficiency, to reduce the potential for water disruption.

BASIC PLAN

PREMIUM PLAN

Annual calibration and system maintenanceCalibration and system maintenance scheduled
a minimum two times per year

24 hour, toll-free telephone support
Software upgrades discountDefined scope of work; visit schedule
Parts can be included

24 hour, toll-free telephone support
Software upgrades discountDefined scope of work; visit schedule
Included:- Parts and shipping, time and travel,software upgrades- Emergency service calls with 24 hour
response time for critical products

1 Year Service Agreement

1 Year Service Agreement

Additional labor & parts discounted

Additional labor & parts discounted

Software upgrades discounted

Software upgrades discounted

3-5 Year Service Agreement

3-5 Year Service Agreement

Maximum labor & parts discounted

Maximum labor & parts discounted

Software upgrades discounted

Software upgrades discounted

Service Agreement Benefits
Expert technical expertise. You’ll have access to the people who know our technology best andwho have a vested interest in your success.
Priority response. You receive priority over warranty customers or those without a service
agreement, reducing downtime.
Fixed support cost. No guessing games when forecasting your budget for maintenance services.
Paying for services on an incremental basis may be more expensive for you over time; our bundledservices are more economical.
Convenience. The administrative paperwork is taken care of up front which means you’ve avoided
delays in establishing a payment vehicle with each service call.
Safeguards your investment. Ongoing, comprehensive support coverage helps to prolong andprotect your valuable investment.
What are the benefits of an Avidity Science service agreement versus emergency call-in service?
There are several major benefits of an Avidity Service Agreement over emergency call-in service
where you would pay full costs after a problem arises. These benefits include:• Lower total cost of ownership• Less decline of equipment• Increased equipment lifespan• Study integrity• Animal safety
My system is out of warranty–how do I arrange for a service contract?
Your Avidity Science Sales Representative can assist you in obtaining a service contract for anyAvidity system.
What else does Avidity Science offer in addition to service contracts? In addition to service
contracts, Avidity offers training services for your facility so that you are properly trained onyour equipment. Avidity also has Validation Services and tools to assist you in either achieving ormaintaining Good Laboratory Practice (GLP) compliance with your systems.

Avidity Science, LLC
819 Bakke Avenue Waterford, WI 53185 USA
Tel: 262-534-5181 or 800-558-5913
Email: US.TechSupport@AvidityScience.com
www.AvidityScience.com
Our Quality Management System is Certified to ISO 9001

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