1. Project title
Strengthening Management Capability of Medical Staffs for Quality and Safety in Healthcare toaccelerate hospital-wide cooperation in Vietnamese hospitals
2. Country nameVietnam
3. Background
In Vietnam, increasing risk of incidents and accidents in healthcare would be the result of increasing
complexity of healthcare due to rapid progress of medical technologies. Since 2013, hospitals inVietnam have established quality management departments (QMD) and quality management
network (QM network) which consists of one staff from each department.
In the first stage of hospital quality management and patient safety (HQM/PS) in Vietnam, NCGM
supported head and vice-head (doctors etc.) of QMD to (1) strengthen their management capability,(2) networking among healthcare providers in Vietnam and (3) opportunities to share practicalexperiences of HQM/PS. However, solid cooperation between QMD and HQM network is the next
issue that further promote efforts on HQM/PS in Vietnamese hospitals. In Japan, nurses actively
work for hospital-wide efforts on HQM/PS. So nurses in each department could take a key role toconnect QMD and each department to materialize such hospital-wide cooperation for HQM/PS.
However, in Vietnam, roles of nurses and co-medical other medical staffs in efforts of HQM/PS andHQM network are still unclear. To strengthen HQM network, nurse’s and other medical staff'smanagement capability and discussion on “How QMD and nurses could cooperate for efforts ofHQM/PS?” are necessary. Japanese experiences could be used as a good reference for Vietnamese
nurses and other co-medical staffs.
4. Objective
To train nurses and co-medical staffs who are expected to be core staff to assure quality and safety in healthcare andto strengthen hospital quality management network in Vietnamese hospitals. The project offers opportunities of (1) atraining for quality and safety in healthcare, (2) discussions on how to strengthen hospital quality network in trainee’s hospital in Vietnam and (3) sharing practical experiences in Vietnam forum. Hospital-wide cooperation by HQM
network will be enhanced in the selected hospitals in Vietnam.
5. Program outline

1. A training course in Japan offers (3) an opportunity to consider affordable plan to strengthen
hospital quality network in participants’ hospital, with introduction of (1) skills and culture of quality
management and patient safety in Japan and (2) application examples from hospitals in Japan.
2. “Vietnam forum on hospital quality management and patient safety” offers an opportunity forgraduates to share progress of their action plans after going back to their organization (hospital etc.).

6. Implementation structure
6-1. Japanese side・Quality Team, Bureau of International Health Cooperation, National Center for Global Health andMedicine, JAPAN・Center Hospital, National Center for Global Health and Medicine, JAPAN
6-2. Counterpart country side・Collaboration Center of National Center for Global Health and Medicine in Viet Nam
・Medical Services Administration, Ministry of Health Viet Nam
・Hospitals in Viet Nam

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7. Indicator

7-1. Output

1. Six-Eight participants join the training course in Japan.
Action plans are developed for strengthening hospital quality management network
between Quality Management Department (QMD), Nursing Department and eachdepartment.
2. At least five among eight graduates attend Vietnam Forum on HQM/PS.
Graduates share progress of action plans developed in the training course in Japanand discuss “What are roles of nurses in HQM network?” and “How QMD and nurses
and co-medical staffs in each department cooperate in HQM network?”.

7-2. Outcome

1. QMD, Nursing Department (and nurses in HQM network) and other Co-Medicalstaffs in Clinical Department collaborate work for HQM/PS activities.
2. QMD conducts training for Nursing Department and nurses in HQM network orQMD's training include roles of nurses and how to promote cooperation in HQM
network.

7-3. Impact

Network is established fro graduates to exchange opinions and information based on
their practical experiences in hospitals. The network promote sharing and learning
between graduates especially by good cases for efforts on HQM/PS, nurses and comedical staffs roles in HQM/PS and hospital-wide cooperation in HQM network. As aresult of these activities, hospital-wide cooperation for HQM/PS is expected in
Vietnamese hospitals.

8. Main activities
8-1. Training in 20191)

Preparatory activities from May to August in 20192)

One training course on quality management and patient safety in Japan in July, 20183)

Vietnam forum on hospital quality management and patient safety including hospital tourin September or October, 20194)

Wrap-up activity in December, 20192/2