Important matters related to the contract (low voltage) (before signing the contract)
This document is provided by Arcana Energy Co., Ltd. (hereinafter referred to as "the Company"),a retail electricity supplier, to explain important matters related to the supply and demand contract tobe entered into between the Company and the customer in accordance with Article 2-13 of theElectricity Business Act. Please be sure to read it and confirm your understanding of the content.
The electricity rates and other supply conditions described in this document are based on the Electric
Supply Agreement (Low Voltage) (hereinafter referred to as "the Agreement") and the Electric Supply
Contract (hereinafter referred to as "the Contract") (limited to customers who enter into the Contract).
This document does not describe all the details of the contract, so please refer to the Agreement andthe Contract for further information.
1.

Regarding the contract(1) How to apply
Please apply in the form prescribed by our company.
(2) Contract Period and Renewal
The contract period shall be from the date of the conclusion of the contract to the firstanniversary date after the date of when billing charges can first start being applied. If there
is no request for termination or modification of the electric supply contract by the expirationof the contract period (unless otherwise indicated by our company or the customer by 3months prior to the expiration of the contract period), it shall be renewed annually under thesame conditions. In this case, our company may notify the customer of the updated contract
period, our company's name and address, the date of renewal of the contract with thecustomer, and the specific supply point number after renewal, without providing a document
prior to renewal, by posting the information on our website or by any other method deemed
appropriate by our company (hereinafter referred to as the "method deemed appropriate by
our company"). The customer shall agree in advance to this.
(3) Supply start date1 When switching from another company
As a rule, the starting date of supply shall be determined by our company and shall be adate after our company has accepted the electric supply contract application from thecustomer, following the completion of procedures by the T&D Operator (referring to
the general electricity transmission & distribution business operator whose supply area
includes the customer's place of demand) necessary for the start of electricity supply.
2 When moving to a new location (receiving a new electric supply)
The customer’s desired start date of electric supply shall be deemed the supply start date.
However, if electricity use has started at the demand location without a contractual
relationship with an electric company and an electric supply contract is later concluded
with our company, the date of first use shall be deemed the supply start date.
3 Regardless of 1 and 2 above, for customers who have concluded the Contract, the dateof the conclusion of the Contract shall be the next meter reading day.
(4) Contracted power, contracted current, and contracted capacity
At the time of application, the proposed contracted power, contracted current, or contracted
capacity (hereinafter referred to as "Contracted Power, etc.") will be determined throughdiscussions between the customer and our company in accordance with the provisions of
this Agreement. However, for customers who have entered into the Contract, the Contracted
Power, etc. specified in the Contract shall apply.
(5) Supply voltage and frequency
After confirming the customer's supply equipment with the T&D Operator, we will supply
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(6)

(7)

(8)

electricity at one of the following voltages:
Supply voltage：100V、200V, or both 100V and 200V
The frequency will be as follows depending on the customer's residential area:(Tokyo Electric Power Grid, Tohoku Electric Power Network, Hokkaido Electric Power
Network)
50Hz (however, Myoko City and Itoigawa City in Niigata Prefecture and some areas ofGunma Prefecture are 60Hz)(Kyushu Electric Power Transmission and Distribution, Kansai Electric Power
Transmission and Distribution, Chubu Electric Power Grid, Chugoku Electric Power
Network, Shikoku Electric Power Transmission and Distribution, Hokuriku Electric Power
Transmission and Distribution)
60Hz (however, some areas of Nagano Prefecture are 50Hz)
Electricity charges and calculation method
The electricity charges will be calculated as "Basic Fee + Electricity Consumption Charges± Procurement Adjustment Amount + Renewable Energy Promotion Surcharge". The basic
fee and electricity consumption charges will be the rates selected by the customer at the timeof application.
The procurement adjustment amount will be calculated by applying the procurement
adjustment unit price specified below to the electricity consumption for the month:(a) If the procurement adjustment unit price for procurement costs is a reduction
Procurement adjustment unit price＝－power procurement cost adjustment unit price(b) If the procurement adjustment unit price for procurement costs is an addition
Procurement adjustment unit price＝power procurement cost adjustment unit price
Please refer to Appendix 2 of the Agreement for the unit prices of each item, Appendix 4
and Appendix 4-1 of the Agreement for the procurement adjustment amount, and Appendix
3 of the Agreement for the renewable energy promotion surcharge. However, for customers
who have entered into the Contract, the charges listed in the Contract will apply.
Method of measuring electricity usage and calculation of fees
Electricity usage will be measured by smart meters installed by the T&D Operator. The
calculation period for fees will be from the previous month's meter reading date to the day
before the current month's meter reading date. However, if (1) electricity supply is started,
resumed, or stopped, or the electric supply has ended, (2) there is a change in fees due tochanges in contract type, Contract power, etc., or (3) other cases deemed appropriate by thecompany, the basic fee will be calculated on a pro-rata basis.
Payment methods
Bills will be paid by credit card or bank transfer. However, until the customer's recurring
credit card or bank transfer payment setup is completed, fees will be paid by manual banktransfer. In addition, for payment of monetary obligations incurred under this contract otherthan construction costs and other fees, payment will be made by manual bank transfer.
If the bill is not paid by the payment due date, a late charge will be imposed at an annual
rate of 10% of the amount obtained by multiplying the fee minus the equivalent amount ofconsumption tax and renewable energy promotion surcharges.

2.

Changes or termination/cancellation of the contract(1) Changes to the contract or termination at the request of the customer＜Contract changes＞
If the customer wishes to change the contract, an application should be submitted by using2

our designated form. However, if the customer reduces the contracted power or othercontracted services after increasing them, and if our company is requested to settle the feesby the T&D Operator, our company will ask the customer to pay for the settlement amount.
＜Termination of contract＞
During the contract period, if the customer wishes to terminate the contract, it can be done
by notifying our company directly of the desired termination date or through another retailelectricity business operator that the customer wishes to switch to. However, if the customer
terminates the electric supply contract within the first year after the supply start date at therequest of the customer based on 37(1) of this agreement, the cancellation fee specified
below will be charged. For details, please refer to Appendix 7 of the Agreement.
Cancellation fee (per contract) 22,000 yen (including tax)

(2)

If the customer wishes to terminate this contract after increasing the contracted power orother contracted services, or if we are requested to settle the fees for construction by the
T&D Operator, our company will ask the customer to pay the settlement amount.
Cancellation or termination of contract by our company
Our company may cancel or terminate the contract if any of the following circumstances
apply. In such a case, our company shall notify you in writing of the cancellation or
termination date at least 15 days prior to such date. For further details, please refer to Article
39(1), 44(1)-(3) of the Agreement.
1 Failure to pay electricity bills or other obligations that are required to be paid according
to the Agreement (meaning overdue interest and other monetary obligations arising fromcontracts), or failure to confirm that payment has been made2 If the customer engages in an act that violates the law or has the potential to violate it,or if our company deems it inappropriate
3 If the customer issues a dishonored promissory note or check, or bank transactions are
suspended
4 In the event that the customer receives a petition for bankruptcy, civil rehabilitation,
corporate restructuring, corporate reorganization, special liquidation, or similar legal
application, or files the customer's own petition
5 If the customer receives a motion for compulsory execution or an auction for executionof security interest
6 If the customer receives a disposition for non-payment of public dues
7 If the Company discontinues the retail electricity business
8 If there is a change in the market price of natural gas, coal, or other raw materials, or if
there is a change in market conditions or a disaster that exceeds our company's
expectations or can be predicted to do so, and our company deems it inappropriate tocontinue the contract with the customer
9 If the customer is affiliated with anti-social forces or engages in anti-social activities

3.

Matters to be observed by customers regarding the supply of electricity
Customers are required to cooperate with necessary actions such as informing our company ifthere is are issues or the possibility of issues with the electric facilities, providing free access fornecessary work if needed, providing free usage of facility location, free usage of electricity-related
equipment, providing a location for the installation of meters free of charge, free usage of facilities
installed by the customer, and cooperation with inspections and safety measures. For details, refer
to Article 7(2), 22-27, 42 and 43 of the Agreement.

4.

Burden of construction costs3

If the T&D Operator requires our company to bear the cost of facility installation, based on ourconnection and supply agreement, when starting the supply of electricity or increasing thecontracted power, or due to the customer's convenience such as changing the contracted power,
our company will request the customer to pay for the cost.
5.

Other
(1) When entering into an electric supply contract with our company, if there are any remaining
payment obligations related to a retail electric supply contract with another agency(hereinafter referred to as the "former supplier"), used before applying to us, then thecustomer may be billed for the remaining obligations. If there are problems with unpaid
obligations regarding the services used with the former supplier, then there may be a failurein switching to our company or the application may be canceled. For details, please confirm
with the former supplier.
(2) Changes to the electric supply contract
1. In the event that our company modifies the Agreement (including changing ofelectricity rates based on (3)), our company shall notify in advance the content of themodified Agreement and the timing of its enforcement in a manner deemed appropriate
by our company. When this notification is made and the effective date arrives,electricity rates and other supply conditions will be based on the amended Agreement.
2. If the Company intends to change the supply conditions described in these General
Terms and Conditions or other supply conditions under the electricity supply contract
with the customer, the customer agrees in advance that the Company will explain the
supply conditions and deliver written documents before and after the conclusion of thecontract as follows, except as provided for in (3) below.
a. When explaining supply conditions and issuing documents before concluding acontract, we will use a method that we deem appropriate, and we will explain anddescribe only the matters that we intend to change among the matters that require
explanation and description.
b. When delivering documents after the conclusion of a contract, we will use amethod that we deem appropriate, and we will include the name and address of
our company, the date of the contract, the items that have been changed, and the
supply point identification number.
3. If the changes to the supply conditions specified in the Agreement or other supply
conditions based on the electric supply contract with the customer are of a formal
nature and are naturally required due to the enactment or abolition of laws and do not
involve substantial changes to the electric supply contract, the customer agrees inadvance that the explanation of the supply conditions and the provision of written
documents before the conclusion of the contract will only include an outline of thematters requiring explanation regarding the proposed changes, without providing
written documents after the conclusion of the contract.
(3) Change in electricity rates
1. We may change the electricity rates under any of the following circumstances:a.
If the former general electricity utility changes its basic rate or electricity usage
rate (including changes to the terms and conditions that affect the pricing
structure). The term "former general electricity utility" refers to Tohoku ElectricPower Co., Inc., Tokyo Electric Power Company Energy Partner, Chubu
Electric Power Mirai Co., Ltd., Kansai Electric Power Co., Inc., Chugoku
Electric Power Co., Inc., Shikoku Electric Power Co., Inc., and Kyushu ElectricPower Co., Inc.
b.
If there is a change in the tax rate such as the consumption tax due to
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c.

d.

e.

amendments to laws and regulations.
If changes in laws and regulations related to the electricity business, guidelines,
other rules, an increase or decrease in fuel costs associated with power
generation, an increase or decrease in transaction prices at the Japan ElectricPower Exchange, or other various circumstances lead to an increase or decreasein our electricity procurement costs.
If there is a significant discrepancy between the electricity demand forecast
submitted by the customer during the contract period (if not available, the actual
electricity usage over the past year will be considered as the demand forecast)and the actual electricity usage of the customer.
If other circumstances make the basic rate or electricity usage rate (including
the procurement adjustment amount) inappropriate.

2.
(4)

(5)

6.

When changing the electricity charges, our company will inform customers in advanceusing a method we deem appropriate.
Delivery of documents after conclusion of contract
When an electric supply contract is concluded between the customer and our company, we
will promptly provide a written document that specifies the supply conditions related to thecontract, in a manner deemed appropriate by us, and the customer agrees to this in advance.
Delivery via electronic means
Our company, in accordance with the Electricity Business Act and other relevant laws, maydeliver documents to customers using electronic means instead of paper copies, such as
posting on the Company's website, sending via email, or by other electronic means (Toreceive deliveries through electronic means, it is necessary to have internet browser
software, email software, and PDF file viewing software such as Acrobat Reader). The
customer agrees in advance to the Company's delivery via electronic means.

Name of Retail Electric Utility and Contact Information
Name: Arcana Energy Co., Ltd.（Electric Utility Registration Number A0040)
Address: 16F Ark Hills South Tower, 1-4-5 Roppongi, Minato-ku, Tokyo
Phone: 03-6822-0627 E-mail: info@arcana-energy.co.jp
Reception hours: Weekdays from 10:00 until 18:00, excluding holidays and New Year holidays

5Legal information and notices required by the Act on Specified Commercial Transactions
1. Business information
Company name: Arcana Energy Co., Ltd.
Representative: President and CEO Akiteru Nakano
Headquarters address: 16F Ark Hills South Tower, 1-4-5 Roppongi, Minato-ku, Tokyo
Phone: 03-6822-0627
E-mail: info@arcana-energy.co.jp
Reception hours: Weekdays from 10:00 until 18:00, excluding holidays and New Year holidays
2. Product and sales conditions
Type of service:
Electricity supply (For details, please refer to the Statement of Important Matters and theElectricity Supply and Demand Agreement (Low-voltage).)
Service fees:
The price consists of a basic fee + electricity usage fee ± procurement adjustment amount +renewable energy promotion surcharge. Please refer to Appendix 2 of the Agreement for thebasic fee and electricity usage fee, Appendix 4 and Appendix 4-1 of the Agreement for the
procurement adjustment amount, and Appendix 3 for the renewable energy promotion
surcharge.
Payment due date:
Generally, the end of the following month, after the meter reading day
Payment methods:
Credit card and bank transfer
Service start date:
When an electric supply contract is concluded with a customer, our company will notify thecustomer of the supply start date and begin supplying on that day, after completing supply
preparations and other necessary procedures. However, if the customer starts using electricity
at the demand location without a contract with any supplier, and later establishes an electric
supply contract with our company, the start date of use will be the day of first electricity usage.
Other obligations:
In accordance with the connection supply contract, the customer may be required to bear thecost when a customer requested change leads to a request from the general electricity
distribution provider for the customer to bear the costs associated with facility installation (suchas for starting a new electricity supply, increases in contracted power, changes in contracted
power, etc.)
Contract termination:
Even during the contract period, if the customer wishes to terminate the Contract, they can doso by notifying the Company of their intent to cancel the Contract along with the desired
cancellation date, either through another retail electricity supplier they wish to switch to or
through the Company directly. However, if the customer terminates the Contract within thefirst year from the supply start date, a cancellation fee of ¥22,000 (tax included) will be incurred
per contract.
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3. Cooling-off system
Cancellation of Contract: If the customer applies for or enters into an electric supply contract throughdoor-to-door sales or telephone solicitation sales, as defined by the "Act on Specified Commercial
Transactions" (hereinafter referred to as the "Act"), the following cooling-off provisions will apply:
1. If the customer applies for or enters into an electric supply contract through door-to-door salesor telephone solicitation sales as defined by the Act, within 8 days from the date of receipt of
the contract document (or the date of receipt of a document confirming the application details
prior to the receipt of the contract document), the customer can unconditionally withdraw orcancel the application for the contract (referred to as "cooling-off") through written or
electronic means (e.g., email).
2. If a retail electricity supplier, door-to-door sales business, or telephone solicitation sales
business provides false information regarding the cooling-off system in violation of theprovisions of the Act, causing misunderstanding, or coerces the customer in violation of theAct, resulting in failure to carry out cooling-off before the period stipulated in the previous
paragraph has elapsed, the customer can initiate cooling-off within 8 days from the date ofreceipt of a document stating that cooling-off can be performed anew, starting from the day ofreceipt of said document through written or electronic means (e.g., email).
3. Cooling-off in each of the foregoing paragraphs takes effect when the customer sends thecooling-off document or electronic record (e.g., email), with the date of postage for written
documents or the sending date and time for electronic means (e.g., email) being considered.
4. In the event of cooling-off, a retail electricity supplier, door-to-door sales business, or telephonesolicitation sales business will not claim damages or breach penalties from the customer due tocooling-off.
5. In the event of cooling-off, even if electricity supply has already been provided based on thecontract, a retail electricity supplier, door-to-door sales business, or telephone solicitation sales
business will not demand payment of charges or other money for such usage from the customer.
6. In the event of cooling-off, if the customer has already paid the electricity charges, a retailelectricity supplier will promptly refund the amount to the customer.
In the event of cooling-off, if the current state of the customer's land, building, or other structures haschanged due to electricity supply, the customer may request the retail electricity supplier to takenecessary measures for restoration at no cost.
 Please note that cooling-off is not available in the following cases.
o When the customer visits the store and enters into a contract of their own accord.
o When the customer visits a residence or similar place in response to a request from a customer
who has expressed an intention to apply or enter into a contract, and the application or contract
is concluded as a result.
o When a telephone call is made in response to a request from a customer who has expressed
an intention to apply or enter into a contract, and the application or contract is concluded as aresult.
o For customers in an ongoing transactional relationship, door-to-door sales or telephonesolicitation sales (however, this is limited to cases where there have been two or moretransactions in the past year for the same business of sale or provision of services, counting
from the date of door-to-door sales or telephone solicitation sales).
 If you wish to proceed with cooling-off, please complete the necessary information below andsend it to Arcana Energy Co., Ltd. via written document or electronic record (email, etc.).
[Necessary Information]
I would like to proceed with cooling-off for the following contract:7

Application Date for Electricity Supply and Demand Contract (Year / Month / Day):
Contract Holder's Name (in furigana), Address, and Phone Number:
Address for Electricity Usage (Address of the demand location):
Name of Electricity Service:[When Sending by Written Document]
Registered mail with return receipt is recommended. Other methods such as certified mail,specific record mail, or registered mail are also available.
Send to the following address:
Arcana Energy Co., Ltd.
Ark Hills South Tower 16F, 1-4-5 Roppongi
Minato-ku, Tokyo 106-0032[When Sending via Email]
Send to the following address:
info@arcana-energy.co.jp
4. Other notes The electric supply contract is not subject to cooling-off under the Specific Commercial
Transactions Act, except for door-to-door sales and telemarketing described in “3. Cooling-off
system”.
 Due to the nature of electricity as a product, returns are not accepted.
 If the general electricity transmission and distribution company suspends the supply of electricity
due to an emergency or other reasons, we will not be liable for any damages suffered by thecustomer.
 For details on the electricity supply contract, please refer to the Important matters related to thecontract (low voltage) sheet.

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