Statement of Travel Terms and Conditions(for Agent-Organized Domestic Tours within Japan)
These Terms and Conditions shall apply to Ace JTB tours and JTB Mystyle tours as well as agent-organized
tours offered by the companies listed in Article 2.
Article 1 Significance of Statement of Terms and Conditions
This Statement of Terms and Conditions constitutes the written statement of transaction terms and conditions
provided for under Article 12-4 of Japan’s Travel Agency Act and constitutes part of the contract documents
provided under Article 12-5 of said Act.
Article 2 Agreement regarding Participation in Agent-Organized Tour
(1) This tour is organized and implemented by one of the following travel service companies (hereinafter referred
to as “the Company) as identified in the pertinent web information or brochure. The Customer is entering
into an agreement with the Company regarding participation in an agent-organized tour (hereinafter referred
to as the “Tour Participation Agreement”).
○ JTB Corp. (2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo; Japan Tourism Agency Commissioner
Registered Travel Agency No. 64)○ JTB GAIAREC, INC (2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo;
Japan Tourism Agency
Commissioner Registered Travel Agency No. 712）
○ JTB OKINAWA Corp. (112-1 Asahimachi, Naha, Okinawa Prefecture; Japan Tourism Agency
Commissioner Registered Travel Agency No. 1492）○ JTB Global Marketing & Travel Inc. (2-3-14 Higashi-Shinagawa, Shinagawa-ku, Tokyo;
Japan
Tourism Agency Commissioner Registered Travel Agency No. 1723）○ JTB BUSINESS INNOVATORS Corp. (1-6-31 Konan, Minato-ku, Tokyo; Japan Tourism Agency
Commissioner Registered Travel Agency No. 1776）○ JTB Business Travel Solutions, inc. (5-6-52 Toyosu, Koto-ku, Tokyo;
Japan Tourism Agency
Commissioner Registered Travel Agency No. 1571)○ JTB Communications Design, Inc. (3-23-1 Shiba, Minato-ku, Tokyo, Japan Tourism Agency
Commissioner Type 2 Registered Travel Agency No. 7116 )(2)

The Company agrees to undertake the arrangements and to provide the necessary itinerary management
services in order to ensure that the Customer is able to receive the transportation, accommodations and othertravel-related services to be provided by the relevant providers in accordance with the travel itinerary
prepared by the Company (hereinafter referred to as the “Travel Services”).
(3) The terms and conditions applicable to the Tour Participation Agreement are those set forth in thepertinent web information and brochure, this Statement of Travel Terms and Conditions, the written
confirmation referred to as the Final Travel Itinerary which is to be furnished to the Customer prior to
departure (hereinafter referred to as the “Final Travel Itinerary”) and the provisions contained in the
Company’s General Terms and Conditions regarding Agent-Organized Tour Participation Agreements(hereinafter referred to as the “Company’s General Terms and Conditions”).

Article 3-1 Tour Participation Requests and Formation of Binding Agreement(1) Customers interested in signing up for the tour should submit the required information to the Company or
one of its Sales Location identified under “Sales Locations” (hereinafter collectively referred to as “the用 3300106(2023.4)
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(2)

(3)

(4)

(5)

(6)

(7)

Company or its Sales Location”) along with a deposit in the amount indicated in the pertinent web
information or brochure. For operational reasons, the Customer may be required to furnish the required
information using a prescribed form or screen. The deposit shall be applied towards payment for travel. The
Tour Participation Agreement between the Customer and the Company shall become legally binding upon
agreement by the Company or its Sales Location to enter into the Tour Participation Agreement with theCustomer and receipt of the deposit.
 The Company or its Sales Location may accept tour reservation requests by telephone, mail, facsimile orother electronic means. In such case, the Tour Participation Agreement shall not become legally binding at
the time that said reservation request is received. Rather, the Customer shall be required to confirm the detailsof said reservation request and to remit payment of the deposit within three (3) days from the day following
the date on which the Company or its Sales Location furnishes notice of acceptance of the Customer’s
reservation request. If payment of the deposit is not received by the deadline stated above, the Company or
its Sales Location shall treat said reservation request as null and void.
 If the Customer makes a reservation request online but wishes to make payment at a Sales Location, theCustomer shall be required to confirm the details of the reservation request and make payment of the deposit
within two (2) days from the day following the date on which the Company or Sales Location furnishes noticeof acceptance of the Customer’s reservation request. If payment of the deposit is not received by the deadline
stated above, the Company or its Sales Location shall treat said reservation request as null and void.
In the case of telephonic reservation requests, the Tour Participation Agreement shall become legally binding
upon receipt by the Company or its Sales Location of the deposit pursuant to the provisions of Paragraph (2)of this Article 3-1. In the case of reservation requests made by mail or facsimile, the Tour Participation
Agreement shall become legally binding upon receipt of the deposit and the issuance of notice by theCompany or its Sales Location of acceptance of the Customer’s reservation request. If a reservation request
is made by telephone, mail, facsimile or other electronic means but the Customer intends to pay by credit
card, the formation of a legally binding agreement shall be governed by the provisions set forth in Paragraph(3) of Article 24 below.
If the Company or its Sales Location receive a tour reservation request from an Authorized
Contracting Party acting on behalf of travelers who will constitute a group or party, the Company or its Sales
Location shall deem said Authorized Contracting Party to possess full powers of agency to act on behalf ofsaid group or party in connection with all contractual matters, including but not limited to the execution andtermination of agreements.
The Authorized Contracting Party shall be required to submit a list of the members of the group or party to
the Company or its Sales Location by the deadline specified by the Company or its Sales Location. The
Authorized Contracting Party shall be responsible for obtaining consent from all members of the group or
party with respect to the furnishing of personal information to third-parties in accordance with Article 26
below.
Neither the Company nor its Sales Location shall assume any responsibility whatsoever with regard to any
obligations or duties currently owed or anticipated to be owed at any future time by the Authorized
Contracting Party to any members of the group or party.
If the Authorized Contracting Party will not be traveling with the group, the member of the group preselectedby said Authorized Contracting Party shall be deemed by the Company or its Sales Location to be serving as
the Authorized Contracting Party subsequent to the commencement of the tour.

Article 3-2 Special Provisions regarding Waitlisting
If the Company is unable to execute a Tour Participation Agreement with the Customer for a tour requested by the
Customer for any reason, including but not limited to a lack of available spots, the Company – at the specificrequest of the Customer - may enter into a special arrangement with the Customer pursuant to the terms and
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conditions set forth below under which the Company shall enter into a Tour Participation Agreement with theCustomer if and when it becomes possible to do so at a future point in time (hereinafter referred to as “Waitlisting”).
(1) If the Customer wishes to be Waitlisted, the Customer shall confirm how long the Customer is willing to
wait for a response from the Company (hereinafter referred to as the“Waitlist Period”) and shall submit the required tour participation request along with an amount equal to thatof the required deposit. During Waitlisting, there exists no legally binding Tour Participation Agreement
between the Company and the Customer nor does the Company make any promise to the Customer that a
Tour Participation Agreement will be executed at some future time.
(2) The Company shall hold ‘in trust’ for the Customer an amount equal to that of the required deposit describedin the preceding Paragraph (1). If it becomes possible to execute a Tour Participation Agreement with theCustomer at a later point in time, the Company shall issue notice to the Customer of the Company’s
agreement to enter into a Tour Participation Agreement with the Customer and shall apply the abovementioned amount held in trust for the Customer towards the payment of the required deposit.
(3) The Tour Participation Agreement between the Company and the Customer shall become legally binding
upon the issuance of notice by the Company to the Customer of the Company’s agreement to enter into a
Tour Participation Agreement with the Customer as described in Paragraph (2) above. (If notice of theCompany’s consent to enter into the Tour Participation Agreement is furnished electronically, the Tour
Participation Agreement shall become legally binding upon delivery of said notice to the Customer).
(4) If the Company is unable to enter into a Tour Participation Agreement with the Customer prior to the
expiration of the Waitlist Period, the Company shall refund the entire abovementioned amount held in trust
to the Customer.
(5) If the Company receives a request from the Customer to terminate the Waitlisting arrangement before theCompany has furnished notice to the Customer of its agreement to enter into a Tour Participation Agreementwith the Customer, the Company shall refund the entire above-mentioned amount held in trust to theCustomer. In such case, the Company shall not charge any cancellation fees even if the Customer’s request
for termination of the Waitlist arrangement is received during the period otherwise subject to the assessmentof cancellation fees by the Company.
Article 4 Terms and Conditions regarding Tour Participation(1) Written parental consent shall be required for all travelers under the age of eighteen (18). Travelers less thanfifteen (15) years of age or who have not yet matriculated in middle school must be accompanied by aparent or guardian.
(2) If any special requirements have been established by the Company regarding participation in the tour, theCompany reserves the right to refuse participation to any individual who fails to satisfy any suchrequirements, including but not limited to participant gender, age, qualifications and/or skills.
(3) The Company reserves the right to refuse participation to any individual that is determined to be a memberof an organized crime group, affiliated with an organized crime group or otherwise associated with any
criminal or corruptive element.
(4) The Company reserves the right to refuse participation to any Customer who makes any violent or improper
request towards the Company or its Sales Location or employs any threatening behavior or violence inconnection with the transaction.
(5) The Company reserves the right to refuse participation to any Customer who takes any action which servesto defame the Company or its Sales Location or to obstruct the operations thereof through the disseminationof false information or the use of fraud or force.
(6) Individuals with health conditions, individuals requiring the use of a wheelchair or other assistive device,
individuals with any physical and/or mental disabilities, individuals with any food and/or animal allergies,
individuals who are pregnant or may be expecting, individuals requiring the assistance of a service dog
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(seeing-eye dog, hearing dog, etc.) or otherwise requiring any special accommodations should inform theCompany or its Sales Location of their needs when submitting the tour participation request. (In addition,please immediately advise the Company or its Sales Location in the event that the need for any such special
accommodation arises subsequent to the execution of the Tour Participation Agreement.) In order to enable
us to better serve you, please provide a specific description of the accommodations that will be required
during travel.
(7) To the extent reasonably possible, the Company shall accommodate requests received pursuant to thepreceding Paragraph (6). In order to better serve you, the Company or its Sales Location may ask to be
furnished with additional information either orally or in writing regarding the traveler’s condition and any
required accommodations.
(8) In order to ensure the safe and expeditious implementation of the tour, the Company reserves the right tocondition the Customer’s participation upon the accompaniment of a helper or companion, the submittal ofa physician’s note and/or a partial modification to the tour itinerary. In addition, the Company reserves theright to refuse to accommodate any tour participation request and/or to terminate any Tour Participation
Agreement in the event that the Company is unable to arrange for any accommodations required by the
Customer. As a general rule, the Customer shall be responsible for any expenses required in connection withany special accommodations arranged by the Company for the Customer pursuant to any request foraccommodations received from the Customer.
(9) If the Company needs to contact the Customer in connection with any situation described under Paragraphs(1), (2), (6), (7) and/or (8) above, the Company shall, as a general rule, contact the Customer within one(1) week from the date on which the Customer’s reservation request is received (in the case of Paragraphs(1) and/or (2)) or within one (1) week from the date on which the Customer furnishes the relevant information(in the case of Paragraphs (6), (7) and/or (8)).
(10) If the Company determines that a Customer requires a diagnosis or treatment by a physician during travel for
any reason, including but not limited to illness or injury, the Company shall take the measures necessary inorder to ensure the expeditious implementation of the tour. The Customer shall be responsible for any costs
associated with any such measures.
(11) As a general rule, independent activity by the Customer for personal reasons is not permitted. Depending on
the tour, the Company may agree to permit independent activity under conditions to be separately established.
(12) The Company reserves the right to refuse participation to any Customer that the Company determines may
be disruptive to other customers or may interfere with the expeditious implementation of group activity.
(13) The Company additionally reserves the right to refuse any tour participation requests for operational reasons.
Article 5 Delivery of Contract Documents and Final Travel Itinerary(1) Upon formation of a legally binding Tour Participation Agreement, the Company or its Sales Location shallpromptly furnish the Customer with a travel itinerary as well as contract documents describing the travel
services to be provided, other terms and conditions of travel and information concerning the responsibilitiesof the Company and/or its Sales Location. The contract documents shall consist of the pertinent tour website
and/or brochure, this Statement of Travel Terms and Conditions and other relevant documents.
(2) As a supplement to the contract documents described in Paragraph 5(1) above, the Company or its Sales
Location shall furnish the Customer with a Final Travel Itinerary no later than the day prior to thecommencement of the tour containing final information regarding the time/location of tour convocation as
well as the names of the travel service providers (transportation, lodging, etc.) to be used. Notwithstanding
the foregoing, if a request for tour participation is received from the Customer seven (7) days or less prior to
the day preceding the tour commencement date, the Final Travel Itinerary may be furnished to the Customer
on the tour commencement date.

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Article 6 Payment for the Tour
Payment for the tour must be made by the thirteenth (13th) day prior to the day preceding the tour commencement
date. Customers submitting tour participation requests subsequent to the thirteenth (13th) day prior to the day
preceding the tour commencement date must pay for the tour prior to the tour commencement date and in no caselater than the deadline for payment specified by the Company or its Sales Location. If the Customer is a cardholder
of a credit card issued by a partner credit card company, the Company, with the consent of the Customer, may
charge payment for the tour (including the deposit and any items identified as Additional Charges) as well as any
applicable cancellation fees and/or other charges under Article 14, additional charges under Article 10 and any
traveler substitution fees under Article 13 to said credit card without obtaining the signature of the Customer evenin the absence of an agreement between the Customer and the Company regarding Credit Card Payment
Authorization under Article 24 below. In such case, unless otherwise requested by the Customer, the Card
Transaction Date shall be the date on which said consent is given by the Customer.
Article 7 Tour Pricing(1) Unless otherwise specifically noted, adult rates shall apply to travelers twelve (12) years of age or older andchild rates shall apply to travelers between the ages of six and eleven (or between the ages of three and elevenfor tours involving air travel).
(2) Tour pricing is indicated separately based on tour features. Please confirm applicable pricing based on
departure date and number of participants.
(3) The “Tour Price” is calculated based on the provisions concerning the “deposit” set forth in Article 3 above,
the provisions concerning “cancellation fees” described in Paragraph (1) of Article 14 below, the provisions
concerning “amount equal to the applicable cancellation fees” described in Paragraph (3) of Article 14 below
and the provisions concerning the amount of any “Modification Indemnification” payable under Article 23
below. The Tour Price (or base tour price) shall be computed based on price information indicated in thepertinent tour advertisement, website or brochure increased by any applicable “Additional Charges” anddecreased by any applicable “Discounts”.
Article 8 What is Included in the Tour Price(1) Fares and fees charged by any transportation carriers (economy class unless otherwise noted), the cost ofaccommodations, the cost of meals, admission fees and the like as well as sales and other taxes as explicitly
stated in the travel itinerary.
(2) Tour conductor expenses in the case of tours accompanied by a tour conductor as well as gratuities requiredin connection with group activity.
(3) Other items indicated as included in the pertinent web information or brochure.
As a general rule, costs associated with the items described above are not refundable in the event that the Customer
does not avail himself/herself of certain services for personal reasons.
Article 9 What is Not Included in the Tour Price
Items not described in Paragraphs (1) through (3) of the preceding Article 8 are not included in the Tour Price.
A partial enumeration of such items is provided below for illustrative purposes:(1) Excess Baggage Charges (for baggage exceeding specified weights, size or number)(2) Airport facility usage fees (unless otherwise explicitly indicated in the pertinent web information or tour
brochure)(3) Laundry, telephone/telecommunications charges, additional food or beverage costs and other charges of apersonal nature along with any taxes and service fees associated therewith.
(4) Charges for participation in (separately priced) optional tours
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(5)
(6)
(7)
(8)

Additional transportation carrier charges and/or surcharges (fuel surcharges, etc.)
Transportation and/or accommodations costs between the Customer’s personal residence and the point of
departure or arrival.
Charges required for special consideration / treatment.
Communication charges for providing services via the Internet.

Article 10 Additional Charges
The “Additional Charges” referenced in Article 7 above refer to the following charges (except when indicated asincluded in the Tour Price).
 Additional charges for hotel or room category upgrades offered as “Upgrade Options” by theCompany in the pertinent web information, brochure or other relevant literature.
 Additional charges for ‘meals’ and similar such items if the base tour package does not include meals,etc.
 Additional charges for extended hotel stays described by the Company as “Extended
Stay Options” in the pertinent web information, brochure or other relevant literature.
 Other items or classes of service described as “Additional Charges” in the pertinent web information,
brochure or other relevant literature (including but not limited to any cost differential for any change
to class of airline service, Additional Charges for straight-through check-in and Additional Charges forselection of Customer-preferred airlines if indicated as permitted in the pertinent brochure.)
Article 11 Changes to Terms of Tour Participation Agreement
The Company reserves the right to modify the tour itinerary and/or the travel services subsequent to the executionof the Tour Participation Agreement in the event of natural disaster, war, rioting, suspension of travel services byany provider of transportation, accommodations or other travel services, government order, the furnishing oftransportation service in a manner that is inconsistent with the original transportation service plan, or in the eventof the occurrence of any other cause beyond the Company’s control when such modification is unavoidable inorder to ensure the safe and expeditious implementation of the tour. In such case, prior to making any modifications
to the tour itinerary and/or travel services, the Company shall promptly explain to the Customer(a) why the cause requiring any such modification is beyond the Company’s control and (b) the cause-and-effectrelationship between the cause of said modification and the modification to be made. Notwithstanding theforegoing, the Company may provide said explanation to the Customer subsequent to the implementation of any
such modifications in unavoidable emergency situations.
Article 12 Changes to the Tour Price
Subsequent to the execution of the Tour Participation Agreement, the Company shall make no changes to the TourPrice nor to the amounts of any Additional Charges or Discounts except in the following situations:(1) If fares and/or fees charged by any transportation carrier whose services are to be used as part of the tour arerevised to an extent that significantly exceeds the normally anticipated range for any reason (including but
not limited to a substantial change in economic conditions), the Company shall modify the Tour Price toreflect said cost differential. The Company shall furnish the Customer with notice regarding any increases
to the Tour Price no later than the fifteenth (15th) day prior to the day preceding the tour commencement date.
(2) In the event of any substantial reduction to the applicable fares and fees described under Paragraph (1) above,
the Company shall decrease the Tour Price by the amount of said reduction.
(3) In the event that any modification to the content of the tour results in a reduction in the costs required to
implement the tour, the Company shall reduce the Tour Price by the amount of said differential.
(4) In the event that any modification to the content of the tour described in Article 11 above results in an increasein the costs required to implement the tour (including cancellation fees or other charges either paid
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(5)or payable in connection with any travel services not received as a result of said modification), the Company
shall modify the Tour Price to reflect said differential. However, this provision shall not apply in the eventthat the modification arises out of the lack of available seats, rooms or other capacity limitations despite thefact that service is otherwise provided by the relevant provider to other patrons (i.e. overbooking).
If the Company has indicated in the pertinent web information, brochure or other relevant literature that the
Tour Price depends on the number of users of a particular provider of transportation, accommodations orother travel services, the Company shall modify the Tour Price within the range described in the contract
documents in the event of any change to said number of users subsequent to the execution of the Tour
Participation Agreement. However, this provision shall not apply if the cause of said change is attributable
to the Company.

Article 13 Traveler Substitution
With the consent of the Company, the Customer may assign his/her status under the Agreement to anotherindividual. In such case, the Customer shall be required to provide the required information to the Company. Such
substitutions shall be subject to the prescribed charges. (The Company reserves the right to also charge for any
costs associated with reticketing in the event that airline tickets have already been issued.) In addition, theassignment of status under the Agreement shall become valid only once the Company has granted its consent
thereto. Once said assignment of status is valid, the individual who has taken assignment to the Customer’s statusunder the Tour Participation Agreement shall assume all rights and obligations of the Customer in connection withthis Tour Participation Agreement. Notwithstanding the foregoing, the Company reserves the right to refuse toaccommodate any traveler substitution for any reason, including but not limited to refusal by any provider oftransportation, accommodations or other travel services to accommodate a substitution of travelers.
Article 14 Cancellation Fees
(1) If the Customer cancels travel for personal reasons subsequent to the formation of a legally binding Tour
Participation Agreement, the Customer shall be required to pay the cancellation fees indicated in the pertinent
web information or brochure and the relevant tour participant[s] shall be required to pay any cost differential
associated with any change in the number of travelers occupying any guestrooms.
(2) The Customer shall also be liable for payment of the prescribed cancellation fees in the event of cancellationby the Customer due to the Customer’s inability to obtain financing due to any cause not attributable to theCompany.
(3) If the Customer fails to make payment of the Tour Price by the deadline, the Company shall deem theCustomer to have terminated the Tour Participation Agreement as of the day following said payment deadline
and an amount equal to the applicable cancellation fee shall be charged and payable by the Customer to theCompany.
(4) Any modification to the departure date or any partial modification to the itinerary (including but not limited
to transportation and accommodations) made by the Customer for the Customer’s own personal reasons shallbe deemed a cancellation of the Customer’s participation in the overall tour and shall subject the Customer
to the payment of the prescribed cancellation fees.
Article 15 Termination Prior to Commencement of Tour
(1) Termination Rights of Customer① The Customer may terminate the Tour Participation Agreement at any time by paying the cancellation fees
indicated in the pertinent web information or brochure. However, requests for termination shall only be
accepted during business hours at the sales location where the Customer signed up to participate in the tour.

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② The Customer may terminate the Tour Participation Agreement without incurring cancellation fees in thefollowing situations:a. In the event of any modification to the terms and conditions of the Tour Participation Agreement.
(Note that this provision is limited only to material modifications, including but not limited to thosedescribed in the left-hand column of the table in Article 23 below).
b. If the Tour Price is increased pursuant to Paragraph 12(1) above.
c. If the safe and expeditious implementation of the tour becomes impossible or promises to become
impossible for any reason, including but not limited to natural disaster, war, rioting, suspension of
the furnishing of travel services by any transportation, accommodations or other travel service
provider, or government order.
d. If the Company or its Sales Location fail to furnish the Customer with a Final Travel Itinerary as
described in Paragraph 5(2) above by the deadline specified in said Paragraph.
e. If it becomes impossible to implement the tour in accordance with the travel itinerary described in
the pertinent web information or brochure due to any cause attributable to the Company.
(2) Termination Rights of Company① The Company may terminate the Tour Participation Agreement if the Customer fails to remit payment of
the Tour Price by the deadline specified in Article 6 above. In such case, an amount equal to the cancellation
fee prescribed under Subparagraph (1) of this Article 15 shall be charged and payable by the Customer
to the Company.
②The Company may terminate the Tour Participation Agreement in the following situations:a. If the Customer is determined not to satisfy any gender, age, qualifications, skill or otherrequirement for tour participation explicitly pre-disclosed by the Company.
b. If the Company determines that any provision contained in Paragraphs (3) – (5) of Article 4 applies
to the Customer.
c. If the Company determines that the Customer is unable to withstand the demands of the tour for
any reason, including but not limited to illness or the absence of a helper.
d. If the Company determines that the Customer is disruptive to other customers or may interfere withthe expeditious implementation of group activity.
e. If the Customer makes any overly burdensome demands in connection with the Agreement.
f. If the number of tour participants is less than the minimum required number identified in the pertinent
web information or travel brochure. In such case, the Company shall notify the Customer ofcancellation of the tour by the thirteenth (13th) day prior to the day preceding the tour commencement
date (or by the third day prior to the tour commencement date in the case of single- day tours).
g. If any condition required for the implementation of the tour as explicitly predisclosed by the Company(such as inadequate snowfall in the case of ski tours) is unsatisfied or is highly unlikely to be satisfied.
h. If the safe and expeditious implementation of the tour in accordance with the travel itinerary
described in the pertinent web information or brochure becomes impossible or promises to become
impossible for any reason beyond the control of the Company, including but not limited to natural
disaster, war, rioting, suspension of travel services by any transportation, accommodations or othertravel service provider or government order.
③ In the event of termination of the Tour Participation Agreement by the Company in accordance with theprovisions of Paragraph (2)  of this Article 15, the Company shall refund any amount already received
from the Customer as payment for the tour (or deposit) less the applicable cancellation fee. In the eventof termination of the Tour Participation Agreement pursuant to Paragraph (2) of this Article 15, theCompany shall refund the entire amount already received from the Customer as payment for the tour (ordeposit).

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Article 16 Termination Subsequent to Commencement of Tour
(1) Termination Rights of Customer

If the Customer separates from the tour during travel for personal reasons, the Customer shall be deemed
to have forfeited his/her rights and shall not be eligible for any refund.
 If the Customer is unable to receive any travel services described in the pertinent web information or brochuredue to any cause not attributable to the Customer, the Customer shall be entitled to terminate theAgreement without incurring any cancellation fees for the portion of travel services which the Customer
was unable to receive.
 In the situation described in the preceding Paragraph (1) of this Article 16, the Company shall refund theCustomer for those portions of the Tour Price corresponding to the travel services that the Customer was
unable to receive. Notwithstanding the foregoing, if the cause pursuant to which the Customer was notable to receive said travel services is not attributable to the Company, the Company shall subtract from therefund to be paid to the Customer the amount of any cancellation fees and/or other charges either paid or
payable in connection with said travel services.
(2) Termination Rights of Company
 The Company shall be entitled to terminate any portion of the Tour Participation Agreement in any of thesituations described below. In such case, the Company shall be required to first provide the Customer withan explanation of the basis for said termination.
If the Company determines that the Customer is unable to withstand the demands of continueda.
participation in the tour for any reason, including but not limited to illness or the absence of ahelper.
If the Company determines that any of the provisions of Paragraphs (3) – (5) of Article 4 appliesb.
to the Customer.
If the Customer fails to comply with any instructions issued by the tour conductor or any otherc.
representative of the Company for the purpose of ensuring the safe and expeditious
implementation of the tour or if the Customer is otherwise disruptive to the orderly
implementation of group activity or interferes with the smooth and expeditious implementation of
the tour in any way, including but not limited to the use of violence or threats directed towards any
tour conductor, any representative issuing instructions on behalf of the Company or any othertraveler.
If it becomes impossible to continue the tour for any reason beyond the control of the Company,d.
including but not limited to natural disaster, war, rioting, suspension of travel services by any
transportation, accommodations or other provider, or government order.
Effects of Termination; Refunds
In the event of termination of the Tour Participation Agreement by the Company for any cause
described in Paragraph (2) of this Article 16, the Customer shall be responsible for any amounts
either paid or payable to any providers of any travel services that the Customer was unable to receive
as a result of said termination, including but not limited to charges described as cancellation fees. In
such case, the Company shall refund to the Customer the amount corresponding to the portion of travel
services not received by the Customer reduced by any amounts either paid or payable to said travel
service providers, including but not limited to charges described as cancellation fees.

If the Company terminates the Tour Participation Agreement pursuant to Subparagraph (a) or (d) of
Paragraph (2) of this Article 16, the Company shall, upon request by and at the expense of the
Customer, make the necessary arrangements in order to enable the Customer to return to the point of
departure.
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 In the event of termination of the Tour Participation Agreement by the Company pursuant to Subparagraph(2) of this Article 16, termination shall be applicable only with respect to the future contractual
relationship between the Company and the Customer. To wit, the obligations of the Company inconnection with any travel services already received by the Customer shall be deemed to have beeneffectively discharged.
Article 17 Refund of Tour Price(1) If the Company is required to issue a refund to the Customer in the case of a reduction to the Tour Pricepursuant to the provisions of Paragraphs (2), (3) or (5) of Article 12 above or in the event of termination of
the Tour Participation Agreement by either the Customer or the Company pursuant to the provisions of thepreceding Articles 14 through 16, said refund shall be issued within seven (7) days from the day following
termination in the event of refunds arising from termination prior to tour commencement and within thirty(30) days from the day following the tour completion date set forth in the pertinent web information orbrochure in the event of refunds arising from a reduction to the Tour Price or termination subsequent to tour
commencement.
(2) Nothing in Paragraph 16(1) above shall prevent the Customer or the Company from exercising any rights toseek compensation for damages pursuant to the provisions set forth in Article 19 (Responsibilities of theCompany) or Article 21 (Responsibilities of the Customer) below.
(3) The Customer should make any refund request within one (1) month from the departure date at the sales
location where the Customer signed up to participate in the tour.
(4) In order to process any refund in connection with travel vouchers that have already been furnished to theCustomer, the Customer will need to submit said vouchers to the Company or its Sales Location. It may not
be possible to process a refund of the Tour Price without the return of said vouchers.
Article 18 Tour Conductors(1) If a tour itinerary is described as “Accompanied by Tour Conductor”, the tour shall be accompanied by a tour
conductor throughout the duration of the itinerary. As a general rule, the services to be provided by the tour
conductor shall consist of those services required in order to ensure the expeditious implementation of theitinerary set forth in the contract documents. In order to ensure the safe and expeditious implementation of
the tour, the Customer shall be required to comply with any instructions issued by the tour conductor during
the tour. As a general rule, tour conductor services shall be rendered from 8:00AM through 8:00PM.
(2) As a general rule, if an itinerary is described as “Accompanied by Local Tour Conductor”, the tour shall beaccompanied by a local tour conductor from the time of arrival at the destination of travel to the time ofdeparture from said destination. The services to be provided by any such local tour conductor shall beconsistent with those of a tour conductor described in the preceding Paragraph 18(1).
(3) If an itinerary is described as “Support Furnished by Local Staff”, the tour is not accompanied by a tour
conductor. In such case, local staff shall provide the support services required in order to facilitate the tour.
(4) Individual travel plans are not accompanied by tour conductors or any similar such personnel. If the
Customer is traveling without the accompaniment of a tour conductor, the Customer is required to manage
his/her own travel itinerary. Although the Customer will be provided with the vouchers required in order toreceive travel services, the Customer is responsible for undertaking all formalities required in order to receive
the travel services. Please contact your sales office in the event of the suspension of any travel services by
any transportation carrier or other provider or in the event that the Customer unexpectedly needs to cancel
travel for personal reasons. If you are unable to communicate with your sales office because it is closed oroutside business hours, please contact the providers scheduled to provide you with any remaining services(hotel, transportation, etc.) in order to inform them of your cancellation and/or to process any suchcancellation. If you fail to contact the service providers to inform them of your cancellation and/or to
用 3300106(2023.4)○

(5)process any such cancellation, you will be deemed to have forfeited your rights and will therefore become
ineligible to receive any refunds. Thank you for your understanding.
For segments of travel unaccompanied by a tour conductor or segments of travel or services for which local
staff support is not scheduled to be furnished, the Customer should make the necessary arrangements toobtain and secure alternative services in the event of the occurrence of any cause (including but not limited
to adverse weather conditions) necessitating a change to any scheduled services.

Article 19 Responsibilities of the Company(1) The Company shall be responsible for compensating the Customer for any losses incurred by the Customer
as a result of any willful or negligent act on the part of the Company or any agent performing travel
arrangement services on behalf of the Company in connection with performance under the Tour Participation
Agreement. However, said responsibility shall only apply in those instances in which notice is received by
the Company within two (2) years from the day following the occurrence of any such loss.
(2) As a general rule, the Company shall assume no responsibility under Paragraph (1) above if the Customer
incurs any loss due to the following causes (this non-exhaustive list is presented here for illustrative
purposes): Natural disaster, war, rioting and/or any modification to the tour itinerary or tour cancellation resulting
therefrom Losses resulting from accidents or fires involving any provider of transportation, accommodations or othertravel services
 Suspension of service by any provider of transportation, accommodations or other travel services and/or any
modification of the tour itinerary or tour cancellation resulting therefrom
 Government order, quarantine due to communicable disease and/or any modification to the tour itinerary or
tour cancellation resulting therefrom Accidents occurring during free activity time Food poisoning Theft Delays, suspension of service, schedule changes or rerouting by any transportation provider or any
modifications to the tour itinerary or any curtailment of stay at the destination resulting therefrom.
(3) Notwithstanding the provisions regarding the deadline for furnishing notice of loss to the Company set forthin Paragraph (1) above, the Company shall only furnish compensation for losses involving baggage undersaid Paragraph (1) if notice is received by the Company within fourteen (14) days from the day following theoccurrence of said loss. Irrespective of the amount of said damages, the maximum amount of compensation
to be furnished by the Company for losses involving baggage shall be limited to 150,000 yen per person(except in instances involving any willful or grossly negligent act on the part of the Company).
Article 20 Special Compensation(1) Irrespective of whether or not any liability is incurred by the Company pursuant to Paragraph (1) of thepreceding Article 19, the Company shall pay the Customer a Death
Indemnity (15,000,000 yen), Permanent Disability Indemnity (up to a maximum of
15,000,000 yen), Inpatient Solatium (20,000 yen – 200,000 yen) or Outpatient Solatium (10,000 yen – 50,000yen) for certain damages sustained to life or limb if the Customer suffers any sudden and unforeseen accident
while participating in an agent-organized tour and an indemnity for losses involving baggage (up to a
maximum of 100,000 yen per piece or pair and up to a maximum of 150,000 yen per agent-organized tour
participant) in accordance with the Special Compensation Rules set forth in the Company’s General Terms
and Conditions.

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(2)

(3)

(4)

(5)

Notwithstanding the provisions set forth in the preceding Paragraph (1), losses occurring on a day during
which no travel services that constitute part of the Company-organized tour are furnished shall not be
considered as having occurred during the Customer’s participation in the tour as long as said day is explicitly
indicated in the pertinent web information or brochure as a day on which no travel services are to be
furnished.
The Company shall not pay any indemnity or solatium under Paragraph (1) above for any losses incurred by
the Customer during participation in an agent-organized tour if said losses result from a willful act or drunk
driving by the Customer, illness or similar such cause, or as a result of any accident occurring during any
dangerous activity, including but
not limited to mountain climbing (involving the use of mountain climbing gear such as ice axes, climbing
irons, ropes and/or hammers), luge riding, bobsled riding, skydiving, hang gliding, flying aboard any
ultralight aircraft (powered hang gliders, microlight aircraft, etc.) and/or gyroplaning during free activity
time if such activity is not included in the agentorganized tour. The foregoing exception shall not apply inthe event that said activity is included in the agent-organized tour itinerary.
The Company shall not pay any indemnification for losses in connection with any items identified as
excluded from indemnification in the Company’s General Terms and Conditions, including but not limited
to cash, securities, credit cards, vouchers, airline tickets, passports, driver’s licenses, visas, certificates ofdeposit, certificates of savings (including passbooks and ATM cards), data or any similar such items, andcontact lenses.
If the Company is subject to an obligation to pay any indemnification under Paragraph (1) above as wellas an obligation to pay any compensation for losses as described under the preceding Article 19, the Company
shall be deemed to have performed its obligation to pay both said indemnification and said compensation to
the extent of the amount paid by the Company in performance of either of these two obligations.

Article 21 Responsibilities of the Customer(1) The Customer shall be responsible for compensating the Company for any losses incurred by the Company
as a result of any willful or negligent act or violation of law, public order or decency by the Customer or any
failure of the Customer to comply with the provisions of the Company’s General Terms and Conditions.
(2) In executing the Agent-Organized Tour Participation Agreement, the Customer shall strive to make effective
use of the information furnished by the Company and to understand the provisions of said Agreement,
including but not limited to the Customer’s rights and obligations.
(3) In order to ensure the expeditious receipt of the travel services described in the contract documents, if the
Customer becomes aware subsequent to the commencement of the tour that travel services have been
provided that differ from those specified in the contract documents, the Customer shall promptly and at theaffected point of travel bring said discrepancy to the attention of a tour conductor, meet-and-greet staff, local
guide, provider of the relevant travel services or the sales location where the Customer signed up to
participate in the tour.
(4) The Company reserves the right to take any necessary measures in the event that the Company deems that a
Customer requires protection during travel for any reason, including but not limited to illness or injury. Insuch case, if the cause thereof is not attributable to the Company, the Customer shall be responsible for any
expenses incurred as a result of any such measures and shall be required to pay the Company for said
expenses in the manner specified by the Company by the deadline specified by the Company.
(5) In the event of the loss of any travel vouchers, the Customer shall be responsible for any fares and/or fees
charged by any transportation carrier in connection with the reissuance thereof. In such case, the Customer
shall be liable for the payment of the fares and fees prescribed by the relevant carrier.

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Article 22 Optional Tours; Reference Information(1) The Company shall treat optional tours that are organized and implemented by the Company and madeavailable to participants in the agent-organized tour subject to the receipt of a separate participation fee(hereinafter referred to as “Company-Implemented Optional Tours”) as constituting part of the primary AgentOrganized Tour Participation Agreement for purposes of the applicability of the provisions of Article 20(Special Compensation) above. Company-Implemented Optional Tours shall be explicitly so identified in
the pertinent web information, brochure or other relevant literature.
(2) If the pertinent web information or brochure explicitly indicate that an optional tour is operated by a company
other than the Company, the Company shall pay the indemnities and/or solatiums described in Article 20(Special Compensation) above for losses sustained by the Customer during participation in said optional tour
as described in said Paragraph 20 (with the exception that this provision shall not apply if the Customer
participates in said optional tour on a day during the agent-organized tour on which “no activity is scheduled”
and said absence of scheduled activity is indicated in the pertinent web information, brochure or final
documentation.) In addition, the responsibilities of the optional tour operator and the Customer shall begoverned entirely by the policies established by said operator and applicable local law.
(3) If the Company provides information regarding available sports or other activities on any pertinent website,
brochure or other relevant literature for ‘reference purposes’, the Company shall explicitly indicate that said
information is simply being provided for reference. In such case, while the Special Compensation Rules
described in Article 20 above shall apply with respect to any damages incurred by the Customer during
participation in any such sports or other activity (with the exception that this provision shall not apply if the
Customer participates in said optional tour on a day during the agentorganized tour on which “no activity isscheduled” and said absence of scheduled activity is indicated in the pertinent web information, brochure or
final documentation), the Company shall assume no other liability in connection therewith.
Article 23 Itinerary Guarantees(1) In the event of any material modification to the terms and/or conditions of the Agreement described in theleft-hand column of the table below (with the exception of modifications described in Subparagraphs , and  below), the Company shall pay the Customer a Modification Indemnity in an amount obtained bymultiplying the Tour Price as defined under Article 7 above by the percentage indicated in the right- handcolumn of the table below. Said payment shall be made to the Customer within thirty (30) days from the day
following the tour completion date. Notwithstanding the foregoing, if it is evident that the Company is liable
for said modification under the provisions of Paragraph 19(1) above, said payment shall be made by theCompany not as a Modification Indemnity but rather as payment towards all or part of the Company’s
responsibility to compensate the Customer for losses.
 The Company shall not pay a Modification Indemnity in the event of any modification arising out any of
the causes set forth below. (Note: The Company shall pay a Modification Indemnity in the event of any
modification arising out of the lack of available seats, rooms or other capacity limitations despite the factthat service is otherwise provided by the relevant provider to other patrons (i.e. overbooking).
a.
inclement weather conditions or natural disaster impacting the tour itinerarywarb.
riotingc.
government orderd.
e.
suspension of travel services (cancellation of service, suspension of service, suspension ofoperations, etc.) by any transportation, accommodations or travel service provider
transportation service that is inconsistent with the original transportation service plan (delays,f.
transportation schedule changes, etc.)
necessary measures taken to protect the life and limb of tour participants.
g.
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

If the Tour Participation Agreement is terminated pursuant to the provisions of Article 15 or Article 16
above, the Company shall not pay any Modification Indemnity with respect to any modification
associated with any such terminated portions of the tour.
 In the event of a modification to the order in which travel services are to be provided according to thepertinent web information or brochure, the Company shall not pay a Modification Indemnity if the
Customer is able to receive the relevant services during the course of the tour.
(2) Notwithstanding the provisions set forth in Paragraph (1) above, the maximum amount of the Modification
Indemnity to be paid by the Company under a single Tour Participation Agreement shall be the amountobtained by multiplying the Tour Price as defined in Article
7 above by fifteen percent (15%). In addition, the Company shall not pay a Modification Indemnity to theCustomer if the amount of any such Modification Indemnity to be paid to the Customer under any single
Tour Participation Agreement is less than 1,000 yen.
(3) With the consent of the Customer, the Company may compensate the Customer by furnishing merchandise
and/or services in lieu of making a monetary payment of any Modification Indemnity or compensation fordamages.
Amount of Modification Indemnity per Incident = Tour Price x Percentage Shown Below
Modification Eligible for Payment of Modification Indemnity byCompany
 Any modification to the tour commencement date or tour completion dateindicated in the pertinent web information, brochure or final documentation
 Any modification to any sightseeing venues or facilities (including
restaurants) or other travel destinations indicated in the pertinent web
information, brochure or final documentation
 Any downgrade to a lower transportation class or less expensive amenities
than those shown in the pertinent web information, brochure or final
documentation (only if the total cost of the resulting class of service oramenities is lower than that of the class of service and amenities indicated in
the pertinent web information, brochure or final documentation)
 Any modification to the mode of transportation or the name of thetransportation carriers indicated in the pertinent web information, brochureor final documentation.
 Any modification to the airport in Japan constituting the point of origin of
the tour or the return flight back to the airport constituting the completion pointof the tour as indicated in the pertinent site information, brochure or
final documentation
 Any modification of any direct flight between Japan and any nonJapandestination indicated in the pertinent web information, brochure or final
documentation to a flight with stops or connections
 Any modification to the category of accommodations or the name of theaccommodations providers indicated in the pertinent web information,
brochure or final documentation (excluding those instances in which theCompany has designated a grade of accommodations and the grade of the newaccommodations exceeds the grade of the accommodations indicated in
the contract documents)

Ifnotice furnished
to Customer by
day preceding tour
commencementdate

If notice furnished
to Customer on orafter tour
commencement
date

1.5%

3.0%

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

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 Any modification to the category, amenities, views or other characteristics
of guestrooms indicated in the pertinent web information, brochure or final
documentation

1.0%

2.0%

 Any modification described in Items  through  above that constitute a
modification to an item included in the name of the tour as reflected in the
2.5%
5.0%
pertinent web information, brochure or final documentation
Notes:
1
Changes between information indicated in the pertinent website or brochure and the information contained in the final
documentation as well as changes between information contained in the final documentation and travel services actuallyfurnished shall each respectively be treated as separate modifications for the purpose of calculating the Modification Indemnity.
2
Modifications described under  above shall be calculated using the percentage rates shown in (9), not the percentage rates
shown under  - .
3’One Incident’ shall refer to one ride in the case of transportation, one night in the case of accommodations and one item inthe case of other travel services.
4
If multiple modifications described in ,  or  arise within the duration of a single ride or a single night, said modifications
shall be collectively treated as one ride or one night.
5
If transportation services described in  or  include the use of sleeping accommodations, each affected night shall betreated as one incident.
6
Modifications to the name of transportation carriers or accommodations providers under  and  refer respectively tochanges to the actual transportation or accommodations provider used.
7
A modification to the name of a transportation carrier under  shall not be considered a modification for the purposes ofcalculating the Modification Indemnity if it entails an upgrade a higher class of service or amenities.
8
Grades of accommodations are based on the list set forth in the contract documents and available for viewing on the Company’s
website at the time of execution of the Tour Participation Agreement.

Article 24 Agreements regarding Credit Card Payment Preauthorization
The Company or its Sales Location may accept tour participation requests from any cardholder (hereinafter referred
to as the “Cardholder”) of any credit card issued by the Company or by any company partnering with the Company(hereinafter referred to as a “Partner Credit Card Company”) subject to submittal of the designated form confirmingthat payment for the tour, applicable cancellation fees and other charges may be charged to the Cardholder’s credit
card without the Cardholder’s signature” (hereinafter referred to as an “agreement regarding Credit Card Payment
Preauthorization”). Terms and conditions governing agreements regarding Credit Card Payment Preauthorizationdiffer from those governing conventional tour participation agreements in the manner described below. (Certain
sales location may be unable to accommodate Credit Card Payment Preauthorization. In addition, certain sales
locations may only be able to accommodate Preauthorization for certain credit cards.)(1) For purposes of this Article 24, the “Card Transaction Date” shall refer to the date on which any obligation
to make payment for the tour or to refund any applicable sums is to be performed by the Cardholder or theCompany pursuant to the Tour Participation Agreement.
(2) Customers shall be required to furnish a credit card number, expiration date and other relevant card
information to the Company or its Sales Location at the time they submit the tour participation request.
(3) Tour Participation Agreements based on Credit Card Payment Preauthorization shall become legally binding
upon issuance of notice by the Company or its Sales Location of agreement by the Company or its Sales
Location to execute the Agreement in the event that said notice is issued by telephone or mail. Tour
Participation Agreements based on Credit Card Payment Preauthorization shall become legally binding upondelivery to the Customer of notice of the agreement of the Company or its Sales Location to execute theAgreement in the event that said notice is issued via e-mail or other electronic means.
(4) The Company or its Sales Location may charge payment of the Tour Price as indicated in the pertinent web
information or brochure and/or any applicable cancellation fees under Article 14 above without obtaining thesignature of the Cardholder on the form designated by the Partner Credit Card Company. In such case,
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(5)

(6)

the Card Transaction Date for payment of the Tour Price shall be the date of the legal formation of theAgreement.
Upon receipt of a request for termination of the Agreement, the Company or its Sales
Location shall refund to the Customer’s credit card the payment of the Tour Price less any applicable
cancellation fees within seven (7) days from the day following the receipt of said termination request (orwithin thirty (30) days in the case of a reduction to the Tour Price or termination subsequent to tour
commencement).
If payment cannot be made using the Cardholder’s credit card for any reason, including but not limited toa lack of available credit, the Company or its Sales Location shall terminate the Credit Card Payment
Preauthorization between the Customer and the Company. In such case, the Customer shall be required tomake payment of the Tour Price in cash by the deadline separately specified by the Company or its Sales
Location. If payment is not received by said deadline, an amount equal to the cancellation fees described in
Paragraph (1) of Article 14 shall be charged and payable by the Customer to the Company.

Article 25 Domestic (Japan) Travel Insurance
Injury during travel may result in considerable expenses for medical care, evacuation and other services. In somecases, it may be extremely difficult to pursue a claim for accident-related damages and/or to collect damages fromthe party/parties at fault. In order to protect against these risks, we recommend that Customers enroll in domestic(Japan) travel insurance with adequate coverages. Please inquire with your sales representative for details
regarding domestic (Japan) travel insurance.
Article 26 Handling of Personal Information(1) Upon submittal of the Customer’s tour participation request, the Company and/or its Sales Locations acquire
certain personal information that the Customer provides on the prescribed tour participation request form.
While Customers are free to determine what personal information they choose to share with the Company
and its Sales Location, the Company and its Sales Location reserve the right to refuse to accommodate any
requests for tour participation or other services in the event that the Customer opts not to provide any or all
requested personal information and the non-furnishing of said personal information renders it impossible
for the Company or its Sales Location to contact the Customer, arrange for travel services or undertake any
formalities required in order to enable the Customer to receive said services. The (General) Travel Service
Supervisor identified by the Company or its Sales Location shall act on behalf of the Company’s Personal
Information Officer in order to ensure the proper handling of personal information acquired by the Company
and/or its Sales Location.
(2) In addition to using any personal information acquired pursuant to the preceding paragraph to contact theCustomer, the Company and/or its Sales Location may also furnish said personal information as well as
searchable personal information data sets containing customer flight information to transportation carriers,
accommodations providers and other travel service providers identified in the pertinent brochure and/orin the Final Travel Itinerary referenced in Paragraph (2) of Article 5 above as well as to insurance carriers
and gift shops by transmitting said information in advance via electronic or other means to the extent
necessary in order to arrange the requested travel services in connection with the tour, undertake any
formalities required in order to enable the Customer to receive said services, and to the extent necessary inorder to obtain insurance to protect against any costs arising out of the Company’s responsibilities under the
Tour Participation Agreement or as a result of accidents, as well as to the extent necessary in order toenhance the Customer’s shopping experience at gift ships at the travel destination. In addition, the Company
and/or its Sales Location may also use a Customer’s personal information in order to (1) provide information
regarding products, services and promotional campaigns offered by the Company and/or its Sales Locations
and business partners, (2) request feedback and input following the completion of travel,(3) request participation in surveys, (4) offer special services and benefits, and (5) compile statistical data.
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(3)

(4)

(5)

The Company or its Sales Locations may request the personal information of an individual who is to serveas the Customer’s emergency contact person during travel in the event of illness, accident or othercontingency. The personal information of said emergency contact person shall be used if the Company or
its Sales Location deem it necessary to contact said emergency contact person if the Customer suffers any
illness or encounters any other unforeseen circumstances during travel. The Customer shall be responsible
for obtaining the consent of his/her emergency contact person regarding the furnishing of said personal
information to the Company and/or its Sales Location.
In retaining any third parties to perform travel arrangement services, tour conducting services, airport meetand-greet services or any similar such services on behalf of the Company, the Company may outsource, inwhole or in part, operations involving the handling of personal information acquired pursuant to Paragraph(1) above. In such instance, the Company shall select its vendors based on the same standards establishedby the Company and shall share said personal information with any such vendors only upon execution of anon-disclosure agreement.
To the minimum extent necessary in order to communicate with the Customer, the Company may sharesearchable data sets containing customer information in its possession (including but not limited to names,
addresses, telephone numbers and e-mail addresses) with other companies in the JTB Group. Said JTB
Group companies may use said information in order to provide the Customer with sales information,
simplify the process of purchasing travel products and services, furnish information regarding events andfunctions and deliver merchandise purchased by the Customer. For information regarding the Customer
Service Desk for requests for disclosure, correction or deletion of searchable data sets containing personal
information, the names of the JTB Group companies with whom searchable data sets containing personal
information are shared or the JTB Group companies managing searchable data sets containing such personal
information, please visit JTB Corp.’s website at http://www.jtbcorp.jp/jp/privacy.

Article 27 Reference Dates
The Reference Date for this Statement of Travel Terms and Conditions as well as the Reference Date for tour
pricing shall be explicitly indicated in the pertinent web information or brochure.
Article 28 Miscellaneous Provisions(1) The Customer shall be responsible for all expenses arising in connection with any requests made by the
Customer to any tour conductor or other individual for personal services, shopping or other assistance, allexpenses arising in connection with any injury or illness sustained by the Customer, all expenses involved in
the loss of any belongings or the recovery of any forgotten items arising out of the Customer’s negligence aswell as any expenses incurred in the arrangement of any independent activity.
(2) While the Company or its Sales Location may provide the Customer with information regarding gift shops
for the convenience of the Customer, all purchases shall be made by the Customer at the Customer’s own
risk. We are unable to assist the Customer in processing exchanges or returns for any purchases.
(3) If the Customer agrees to participate in any program under which an airline may ask the Customer tovoluntarily board an aircraft other than the Customer’s scheduled aircraft(flexible travel) and the Customer boards any aircraft other than the aircraft arranged by the Company, theCompany shall be deemed to have discharged its obligations in connection with the arrangement of travel
and itinerary management and shall be relieved of any responsibility associated with any itinerary guarantees
or special compensation in connection with the affected portion of travel. Thank you for your understanding.
(4) The Company shall not re-conduct any tours under any circumstances.
(5) By participating in an agent-organized tour organized by the Company or its Sales Location, the Customer
may be eligible to participate in an airline frequent flyer program. The Customer should direct any inquiries
regarding frequent flyer programs (including inquiries regarding enrollment) to the airlines. In addition,
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the Company and its Sales Location shall assume no liability under Paragraph (1) of Article 19 or Paragraph(1) of Article 23 in the event of any changes to the terms of any such frequent flyer program in the eventof a change in the airline flown.
* As a general rule, additional alcoholic beverages, food or other services requested by the Customer at any Japanesestyle inn (ryokan), hotel or similar such facility are subject to consumption taxes and other applicable taxes. Thank you
for your understanding.

Article 29 Applicable Language and Governing Law
This is an English-language translation of the Company’s standard Japanese-language. This translation is provided
strictly for the convenience of the Customer. In the event of any discrepancy between this translation and theoriginal Japanese-language document, the Japanese language version shall control in all respects.
This Agreement between the Customer and the Company shall be governed by and construed in accordance withthe laws of Japan. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive
jurisdiction of the Tokyo District Court in the first instance.
Sales Locations
JTB Global Marketing & Travel Inc.
Commissioner of Japan Tourism Agency / Registered Travel Agency No. 1723
4F Tokyo Front Terrace, 2-3-14 Higashi-Shinagawa, Shinagawa-ku Tokyo 140-8604

Operating Company

JTB Sunrise Tours is operated by JTB Global Marketing & Travel Inc.
Commissioner of Japan Tourism Agency / Registered Travel Agency No. 1723
4F Tokyo Front Terrace, 2-3-14 Higashi-Shinagawa, Shinagawa-ku Tokyo 140-8604
A Certied Travel Service Manager is responsible for supervising all transactions conducted at the sales officewhere your travel arrangements are made. If you have any questions about your travel contract, please feel
free to contact the Manager.

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