PARTNER CASE STUDY ARC SYSTEMS

Sophos MDR ‘a naturalchoice’ to support
customers and growbusiness for MSP partner
Arc Systems
Arc Systems is an IT service provider, founded in 1992 and based in Basildon,
Essex, UK. The team of 80 staff provides IT support, security, managed backup,
and disaster recovery for a client base of 400+ clients in the small businesssector in London and Essex.

PARTNER-AT-A-GLANCEArc Systems
Industry
IT Managed Service Provider

Number of Users
400 business customers
Sophos Partner
Since 2017

Sophos Solutions
Managed Service Provider (MSP)
Sophos Managed Detectionand Response (MDR)

PARTNER CASE STUDY ARC SYSTEMS“We initially looked into creating an in-house solution to support our clients but
it cost a lot of money, and needed people, time and expertise to ensure roundthe-clock protection and support. Sophos MDR was therefore a natural choicefor us. It enables us to provide a user-per month solution as an MSP, and we getfull security coverage to give our team and clients complete peace of mind.”
Craig Faiers, Commercial Director, Arc Systems

Arc Systems is a Sophos Managed ServiceProvider (MSP) delivering IT support, security,
managed backup, and disaster recovery for aclient base of around 400 small businesses inLondon and Essex. Before becoming a Sophos
MSP, Arc Systems worked on a term licencing
basis, but since the company transitioned tobecome an MSP, it now encourages all its clients
to follow the Sophos MDR route.

Business challenges

The Technical Solution

Previously, the services Arc Systems provided weretypically on a 12, 24 or 36 month licence agreement.
This restricted flexibility in terms of scaling andadding or removing new users, and the company had
to access multiple interfaces and applications, which
was time-consuming and disjointed.

As a Sophos MSP, Arc Systems is able toaccess and sell the complete range of Sophos
solutions including Sophos MDR. The company
receives full support from the Sophos team ofexperts, to manage and protect both its own IT
infrastructure, and that of its clients.

Arc Systems first began onboarding Sophos with
Intercept X in 2015, subsequently followed bySophos XDR. As cybersecurity and ransomware
threats increased, the team identified the need forround-the-clock threat management and response,and evaluated the cost of delivering this for its
customers in-house. After reviewing various options,they concluded that having the required applications
and expertise would prove difficult, too costly, anduntenable. At this point, Arc Systems started toexplore the benefits of Sophos MDR.

Arc Systems moved all of its IT infrastructure
over to Sophos including firewalls and servers.
Plus, with Sophos Central, the team hascomplete oversight of its own IT systems andthat of its clients, and can monitor security andany issues with just a single login.
Sophos MDR provides Arc Systems withcomplete flexibility when they onboard newclients. They encourage a Sophos MDR-firstapproach, but if a client has another security

PARTNER CASE STUDY ARC SYSTEMS“With Sophos MDR, we have a leading teamof experts on hand and ready should an
incident occur. That’s something we don’t
have the capacity to do in-house, but withSophos we know they’re ready to act in theevent of a threat or attack at any time.“Craig Faiers, Commercial Director, Arc Systems

stack in place, Arc Systems can also bolt onSophos MDR if required. If clients wish to add orremove users, the monthly fixed fee makes it very
easy to do so.

Business Benefits
Arc Systems experiences significant benefits
from the MSP partnership and Sophos MDR, bothfor its own business growth and operations, butalso for the security and peace of mind it provides
to its clients.
In addition to knowing that the Sophos teamis ready 24/7 to respond to any threats, thepartnership also enables Arc Systems to crosssell and upsell security solutions, which hasenabled the business to grow and expand.

Arc Systems Commercial Director Craig Faiershighlights another key benefit as being the speedwith which Sophos acts in the event of an incident.
According to Craig: “If you look at the stats you can
see that Sophos responds within 34/35 minutes
and that’s rapid. If we were to do this in-house it
would take a lot longer. With Sophos MDR, you’ve
got that expertise working quickly right alongside
you the whole time.”

Craig lists additional benefits of working withSophos as being:Ì An easy-to-use and intuitive platformÌ The ability to manage everything throughSophos Central with just one loginÌ The functionality to easily change orupgrade a solution for clientsÌ Full support and consulting from theSophos team as and when neededÌ Training and learning from Sophos onemerging threats and evolving solutions
Ì A comprehensive service that
supports business growth

PARTNER CASE STUDY ARC SYSTEMS“I would say, if you’re considering going
down the MSP route then don’t hesitate tocontact Sophos. Working with the Sophos
team is great and we’re looking forward
to seeing how their technology andservices continue to evolve in the future.“Craig Faiers, Commercial Director, Arc SystemsTo find out more about
Sophos solutions or if you
are interested in becominga Sophos Managed
Service Provider, email
MSPSalesUKI@sophos.com© Copyright 2024 Sophos Ltd. All rights reserved.
Registered in England and Wales No. 2096520, The Pentagon, Abingdon Science Park, Abingdon, OX14 3YP, UKSophos is a registered trademark of Sophos Ltd. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

2024-03-13 CCS-EN (NP)