Installation andUser Guide
Saros™ PTZ
DM-Series Camerai427-0200-00-12 - Revision
110 - May 2021
This document does not contain any export-controlled information.

© 2021 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may be copied,photocopied, translated, or transmitted to any electronic medium or machine readable form without the prior written
permission of FLIR Systems, Inc..
Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR Systems,
Inc. and/or its subsidiaries. All other trademarks, trade names, or company names referenced herein are used for
identification only and are the property of their respective owners.
This product is protected by patents, design patents, patents pending, or design patents pending.
Photographs and images appearing in this manual may have been modified for illustrative purposes using commercial
image editing software and may not always reflect an actual product configuration.
The contents of this document are subject to change without notice.
For additional information visit www.flir.com or write to FLIR Systems, Inc.
FLIR Systems, Inc.
6769 Hollister Avenue
Goleta, CA 93117
Support: https://support.flir.com/
Important Instructions and Notices to the User:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, includinginterference that may cause undesired operation.
Modification of this device without the express authorization of FLIR Systems, Inc. may void the user’s authority under
FCC rules to operate this device.
Note 1: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant topart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmfulinterference to radio communications. Operation of this equipment in a residential area is likely to cause harmfulinterference in which case the user will be required to correct the interference at the user’s own expense.
Note 2: If this equipment came with shielded cables, it was tested for compliance with the FCC limits for a Class A
digital device using shielded cables and therefore shielded cables must be used with the device.
Industry Canada Notice:This Class A digital apparatus complies with Canadian ICES-003.
Avis d’Industrie Canada:
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Proper Disposal of Electrical and Electronic Equipment (EEE)The European Union (EU) has enacted Waste Electrical and Electronic Equipment Directive
2012/19/EU (WEEE), which aims to prevent EEE waste from arising; to encourage reuse,recycling, and recovery of EEE waste; and to promote environmental responsibility.
In accordance with these regulations, all EEE products labeled with the “crossed out wheeled bin”
either on the product itself or in the product literature must not be disposed of in regular rubbish
bins, mixed with regular household or other commercial waste, or by other regular municipal
waste collection means. Instead, and in order to prevent possible harm to the environment orhuman health, all EEE products (including any cables that came with the product) should beDocument History
Revision

Date

Comment

100

December 2019

V1.4.0 - Initial FLIR release110

May 2021

Added pendant cap thread specification; updated waterproofing
instructions; added securing the camera topic; updated mounting
instructions

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Product Registration and Warranty
Information
Register your Product with FLIR at https://customer.flir.com.
For warranty information, see https://www.flir.com/support-center/warranty/security/flir-security-productwarranties/.

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Table of Contents
1. Camera Overview ........................................................................................................................ 1
1.1

Camera Dimensions ............................................................................................................ 2

1.2

Camera Specifications ......................................................................................................... 2

2. Installation ................................................................................................................................... 5
2.1

Supplied Components ......................................................................................................... 5

2.2

Site Preparation ................................................................................................................... 5

2.3

Waterproofing the Camera .................................................................................................. 6

2.4

Mounting the Camera .......................................................................................................... 7
2.4.1

Securing the Camera ............................................................................................. 7

2.4.2

Wall Mount Bracket CX-ARMX-G3 ........................................................................ 8

2.4.3

Wall Mount Bracket with Power Box CX-ELBX-G3 ............................................. 10

2.4.4

Gooseneck Mount with Power Box CX-GSNK-G3 .............................................. 12

2.4.5

Mount Adapters .................................................................................................... 13

2.4.5.1

Corner Adapter CX-CRNR-G3 ................................................................................... 13

2.4.5.2

Pole Adapter CX-POLE-G3 ........................................................................................ 15

2.5

Camera Connections ......................................................................................................... 16

2.6

Initial Networking Configuration ......................................................................................... 17

3. Operation ................................................................................................................................... 21
3.1

Accessing the Camera ...................................................................................................... 21

3.2

View Settings Home Page ................................................................................................. 22
3.2.1

Video Page .......................................................................................................... 23

3.2.2

Visible Page ......................................................................................................... 25

3.2.3

Thermal Image Setup - Thermal Page ................................................................ 27

3.2.4

Input/Output (I/O) Page ........................................................................................ 29

3.2.5

PTZ Page ............................................................................................................. 30

3.2.6

OSD Page ............................................................................................................ 31

3.2.7

Georeference Page ............................................................................................. 32

4. Configuration ............................................................................................................................. 33
4.1

Network Page .................................................................................................................... 33

4.2

Date & Time Page ............................................................................................................. 34

4.3

Users Page ........................................................................................................................ 35

4.4

Cloud Page ........................................................................................................................ 36

4.5

Audio Page ........................................................................................................................ 37

4.6

I/O Devices Page ............................................................................................................... 37

4.7

Cyber Page ........................................................................................................................ 39
4.7.1

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Table of Contents
4.7.2

802.1x .................................................................................................................. 41

4.7.3

TLS/HTTPS .......................................................................................................... 41

4.7.4

Services ............................................................................................................... 41

4.8

ONVIF Page ...................................................................................................................... 42

4.9

Firmware & Info Page ........................................................................................................ 43

5. Maintenance and Troubleshooting Tips ................................................................................. 45
5.1

Cleaning ............................................................................................................................. 45

5.2

Troubleshooting ................................................................................................................. 45427-0200-00-12 - Revision 110 - May 2021
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Camera Overview

1

Camera Overview

The Saros PTZ DM-Series cameras include a thermal sensor; a 4K visible light camera; audio; and digital
I/O. When the camera is connected to an IP network, it functions as a server, providing services such as
camera control, video streaming, and network communications. The server uses an open, standardsbased communication protocol to communicate with FLIR and third-party video management system(VMS) clients, including systems that are compatible with ONVIF®. These clients can be used to control
the camera and stream video during day-to-day operations. For a list of supported VMS clients, refer tothe product's web page on FLIR.com.
The video from the camera is viewed by streaming it over an IP network using MJPEG and H.264
encoding.
The Saros PTZ DM-Series cameras are components within the FLIR Thermal Fence, which combines
FLIR thermal security cameras and control and management software in a fully integrated perimetersecurity solution. The FLIR Thermal Fence provides automated perimeter surveillance, intrusion
detection, and alert capabilities for perimeter security applications. The FLIR Thermal Fence gives you
instant, automated threat detection and visual threat assessment capability around the clock in one easyto-use package.
If help is needed during the installation process, contact the local FLIR service representative or call the
support number that appears on the product's page at https://support.flir.com/. All installers andintegrators are encouraged to take advantage of the training offered by FLIR; visit
https://www.flir.com/support-center/training/ for more information.
For safety, and to achieve the highest levels of performance from the camera system, always follow thewarnings and cautions in this manual when handling and operating the camera.
Warning
Before drilling into surfaces for camera mounting, verify that electrical or other utility service lines are
not present. Serious injury or death may result from failure to heed this warning.

CautionExcept as described in this manual, do not open the camera for any reason. Damage to the camera
can occur as the result of careless handling or electrostatic discharge (ESD). Always handle thecamera with care to avoid damage to electrostatic-sensitive components.
Prior to making any connections, ensure the power supply or circuit breaker is switched off.
Be careful not to leave fingerprints on the camera’s infrared optics.
Operating the camera outside of the specified input voltage range or the specified operating
temperature range can cause permanent damage.
Related Documentation· Saros PTZ DM-Series Quick Install Guide· FLIR CGI Interface Description 2.1· Nexus CGI WebSockets Manual· FLIR Sensors SDK Programmer’s Guide

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Camera Overview

1.1

Camera Dimensions

1.2

Camera Specifications
Array Format

DM-6XX models: 640x512
DM-3XX models: 320x256

SensorTechnology

Long-Life, Uncooled VOx Microbolometer

Pixel Pitch

12 µm

Frame Rate

Thermal
CameraOpticalCharacteristics

Video

Model

Thermal FOV

Focal Length

Visible FOV

DM-39292° × 69°

2.3 mm110° x 59°

DM-35050° × 38°

4.3 mm110° x 59°

DM-32424° × 18°

9.1 mm

55° x 30°

DM-31212° × 9°18 mm

36° x 20°

DM-69595° × 72°

4.9 mm110° x 59°

DM-65050° × 38°

8.7 mm110° x 59°

DM-62424° x 18°18 mm

54° x 30°

DM-61212° x 9°36 mm

36° x 20°

Digital Zoom

Continuous up to 4x

Spectral Range

Longwave infrared: 7.5 µm to 14 µm

VideoCompression

For thermal camera, a single independent channel of H.264& MJPEG.
For visible camera, two independent channels of H.264 &MJPEG.

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Camera Overview

Visible: Up to 1080p on each stream at 30 FPS each. With4K, one stream at 30 FPS, or one stream at 15 FPS andsecond stream at 30 FPS up to 1080p.

Streaming
Resolution

Thermal: 640x512 @ 30 FPS max
Thermal Image
Settings

Auto AGC, Digital Detail Enhancement (DDE), Brightness,
Sharpness, Contrast

Thermal AGC
Region ofInterest (ROI)

Default, presets and user-definable to ensure optimal image
quality on subjects of interest

Image Uniformity Automatic Flat Field Correction (FFC) - Thermal andOptimization
Temporal Triggers
SystemIntegration
Network

Pan / Tilt
Performance

Ethernet

1 GbpsControlInterfaces

FLIR SDK; FLIR CGI; ONVIF Profile S

Supported
Protocols

IPV4, HTTP, HTTPS, Bonjour, UPnP, DNS, NTP, RTSP,
RTP, TCP, UDP, ICMP, IGMP, DHCP, ARP

Pan Angle /Speed

360° continuous / 0.1° to 90°/s

Tilt Angle /Speed-10° to 90°/0.1° to 60°/sec

Programmable
Presets

128

Preset Accuracy

Pan: 0.16° Tilt: 0.18°

Sequence &Pattern

8 eachMechanical Flip

Enable / disable

Camera Platform PTZ DomeType
Weight

3.8 Kg (8.38 lbs.)

Dimensions(H x D)

300 x 207 mm (11.8 x 8.15 in.)

Input/Output

Input: Four sets / 5V 10kΩ pull up
Output: Two sets / relay output, 120mA max at 24 VDC / 24
VAC

Input Voltage

12 VDC (±10%)
24 VAC (±10%)
Universal Power over Ethernet (PoE)-Injector

Power
Consumption

12 VDC, 2.5A, 30W
24 VAC, 2.36A, 57VA
55 VDC, 0.62A, 34W

Audio

Bi-directional via terminal block connection

GeneralIP Rating (Dust & IP66
Water Ingress)
Environmental

OperatingTemperature
Range-40°C to 55°C cold start

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Camera Overview

Visible Light
CameraStorage
Temperature
Range-40°C to 85°C

Humidity

10-90% relativeShock

IEC 60068-2-27

Vibe

IEC 60068-2-64

Compliance &Certifications

FCC Part 15 (Subpart B, class A); CE Marked; RoHS;
WEEE (Waste Electrical and Electronic Equipment
Directive)

Sensor Type

Full HD 4K
1/2.3-type Exmor R CMOS
Visible lens 1

Visible lens 2

Visible lens 3

ModelsDM-392
DM-695DM-350DM-650DM-324
DM-624DM-312
DM-612

Field of View

H=110°
V=59°

H=55°
V=30°

H=36°
V=20°

Focal Length

2.8mm

6mm

12mm

F/#

F1.6

F1.6

F2.0

Sensitivity

Color: 0.25 Lux (@(f1.6 AGC On, 30FPS)
B/W: 0.10 Lux (@(f1.6 AGC On, 30FPS)

Digital Zoom

Continuous up to 8x

WDR

Supported

Noise Reduction

Supported

Color: 0.40 Lux (@(f2.0 AGC On, 30FPS)
B/W: 0.16 Lux (@(f2.0 AGC On, 30FPS)

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Installation2

Installation

This camera can be installed outdoors or indoors.
For outdoor installation, FLIR recommends:· Always using weatherproof equipment, such as boxes, receptacles, connectors, etc.
· For electrical wiring, using the properly rated sheathed cables for conditions to which the cable will be

exposed (for example, moisture, heat, UV, physical requirements, etc.).
· Planning ahead to determine where to install infrastructure weatherproof equipment. Wheneverpossible, ground components to an outdoor ground.
· Using best security practices to design and maintain secured camera access, communications

infrastructure, tamper-proof outdoor boxes, etc.
All electrical work must be performed in accordance with local regulatory requirements.

2.1

Supplied Components

The Saros DM-Series camera kit includes these items:

2.2

Site Preparation

There are several requirements that should be properly addressed prior to installation at the site.
The following specifications are requirements for proper installation and operation of the unit:· Ambient Environment Conditions: Avoid positioning the unit near heaters or heating system outputs.

Avoid exposure to direct sunlight. Use proper maintenance to ensure that the unit is free from dust, dirt,
smoke, particles, chemicals, smoke, water or water condensation, and exposure to EMI.
· Accessibility: The location used should allow easy access to unit connections and cables.
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Installation· Safety: Cables and electrical cords should be routed in a manner that prevents safety hazards, such as

from tripping, wire fraying, overheating, etc. Ensure that nothing rests on the unit’s cables or powercords.
· Ample Air Circulation: Leave enough space around the unit to allow free air circulation.
· Cabling Considerations: Units should be placed in locations that are optimal for the type of video

cabling used between the unit and the cameras and external devices. Using a cable longer than the
manufacturer’s specifications for optimal video signal may result in degradation of color and video
parameters.
· Physical Security: The unit provides threat detection for physical security systems. In order to ensurethat the unit cannot be disabled or tampered with, the system should be installed with security
measures regarding physical access by trusted and un-trusted parties.
· Network Security: The unit transmits over IP to security personnel for video surveillance. Proper

network security measures should be in place to assure networks remain operating and free frommalicious interference. Install the unit on the backbone of a trusted network.
· Electrostatic Safeguards: The unit and other equipment connected to it (relay outputs, alarm inputs,

racks, carpeting, etc.) shall be properly grounded to prevent electrostatic discharge.
The physical installation of the unit is the first phase of making the unit operational in a security plan. The
goal is to physically place the unit, connect it to other devices in the system, and to establish network
connectivity. When finished with the physical installation, complete the second phase of installation,
which is the setup and configuration of the unit.

2.3

Waterproofing the Camera

The camera is IP66-rated to prevent water from entering the camera. Nevertheless, water can enter thecamera if it is not installed properly. Please make sure the warnings below are strictly followed when
installing the camera.
1. Place all cables and the adaptor in dry and well-waterproofed environments, e.g. waterproof boxes.
This prevents moisture accumulation inside the camera and moisture penetration into cables.
2. Seal the cable entry hole ofthe pendant cap with therubber O-ring (supplied withthe camera) and use threadseal tape to keep water fromentering the camera.

Waterproofing the Pendant Cap

3. While running cables, slightly
bend the cables in a Ushaped curve to create a low
point. This prevents waterfrom entering the camera
along the cables from above.

U-Shaped Cable Installation

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2.4

Mounting the Camera

The following accessories and adapters are available for mounting the camera:· Wall Mount Bracket CX-ARMX-G3· Corner Adapter CX-CRNR-G3· Wall Mount Bracket with Power Box CX-ELBX-G3 · Pole Adapter CX-POLE-G3· Gooseneck Mount with Power Box CX-GSNK-G3

2.4.1

Securing the Camera

When using either Wall Mount Bracket CX-ARMX-G3 or Wall Mount Bracket with Power Box CX-ELBXG3 with a Saros PTZ DM-Series camera, you need to secure the camera using a safety lanyard.
1. Before attaching the mounting accessory to the mounting
surface, attach the safety lanyard to a secure anchor pointon the mounting surface or on the accessory.
2. through the mounting accessory and through the pendantcap.
3. Attach the lanyard to the safety ring on the camera.
4. Route the power, Ethernet, and other cables through themounting accessory and attach the mounting accessory to
the mounting surface.
5. Route the power, Ethernet, and other cables through thependant cap and attach the pendant cap to the mounting
accessory.
6. Connect the cables to the camera.
7. Carefully insert the camera into the pendant cap and rotate the camera until it locks into place (1/3
turn).

Warning:
The metal locking mechanism carries the weight of the camera. If the camera is not locked into
place, it could become loose and fall.
The screw that attaches the pendant cap to the camera needs to line up with one of the corresponding
screw holes on the camera.

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Pendant Cap Screw

Pendant Cap Screw Holes on Camera

8. Securely tighten the pendant cap screw into the camera. The screw prevents the camera fromrotating.
9. Try to rotate the camera and make sure it is not possible to rotate the camera.

Warning:
If the camera can be rotated, it could become loose and fall.

2.4.2

Wall Mount Bracket CX-ARMX-G3

Wall mount bracket (1.5 inch threaded).
Item
Wall mount bracket
Parts package
Quick install guide

Details
CX-ARMX-G3
No. 3 Allen key
SpongeSummarized below

Qty
1
1
2
1

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Installation

Step 1

Step 2

Step 3

Place the smaller, green sponge
inside the bracket and route thecables through the center of it,
as shown. You might need to cut
a slit in the sponge.

Place the larger, black sponge
inside the bracket, as shown.
Route the cables through the
pre-cut cross in the sponge.

Route the cables through thebracket.

Step 4

Step 5

Use the Allen key and a hex
Affix the bracket to the wall using head cap screw to assemble andfirmly affix the camera's pendant
the appropriate screws andcap to the bracket.
screw anchors (not provided).

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CX-ARMX-G3 dimensions

2.4.3

Wall Mount Bracket with Power Box CX-ELBX-G3

What's in the Box
Item
Details
Wall mount bracket with power CX-ELBX-G3
box
Parts package
NO. 3 Allen Key
NO. 5 Allen Key
SpongeHex Head Cap screw
M6 x 20 (stainless steel)
Cable gland
Quick Install Guide(this document)

Qty
1
1
1
1
2
1
1

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Step 1

Step 2

Step 3

Place the sponge inside thebracket and route the cables
through the center of it, asshown. You might need to cut aslit in the sponge.

Route the cables through thebracket.

Follow camera instructions toassemble the pendant cap.
Use the Allen key and a hex
head cap screw to assemble andfirmly affix the camera's pendant
cap to the bracket.

Step 4

Step 5

Step 6Affix the power box to the wall orto the column.

Attach the bracket to the powerbox.

Buckle up the safety rope, makethe camera connections, tighten
the two hex screws to seal thebox, and then complete
assembly.

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Installation

2.4.4

Gooseneck Mount with Power Box CX-GSNK-G3

Gooseneck mount (1.5 inch threaded) with IP68 power box.
Item
Details
Qty
Gooseneck bracket and CX-GSNK-G3 box 1
power box
CX-GSNK-G3
1
gooseneck pipe
Accessory box
No. 2 Allen key
1
No. 3 Allen key
1
No. 5 Allen key
1
No. 6 Allen key
1
M4x8 hex cap
2
double washer
Quick install guide
Summarized below 1

Step 1

Step 2

Step 3Fix backplate on mounting
surface.

Assemble power box and tighten
screws with No. 6 Allen key.

Assemble gooseneck pipe on
backplate and power box.

Step 4

Step 5

Step 6

Attach pendant cap to gooseneck Rotate gooseneck pipe to thepipe, complete cable
position required. Tighten
connections, and connect
hexagon nuts to the flange andcamera to pendant cap.
use No. 3 Allen key to tighten
M4x8 hex socket screws.

Use No. 6 Allen key to fix coverscrews.

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Installation

CX-GSNK-G3 dimensions

2.4.5

Mount Adapters

The following mount adapters are available for the camera:· Corner Adapter CX-CRNR-G3· Pole Adapter CX-POLE-G3

2.4.5.1

Corner Adapter CX-CRNR-G3

90-degree exterior angle corner adapter for CX-xxxx-G3 mounts.
Item
Corner mount adapter
Accessory bag

Details
CX-CRNR-G3
Stainless steel truss head screw
M8*25
Stainless steel truss head screw
M8*30
M8 washer
M8 screw nut
M8 spring washer
Summarized below

Quick install guide

Qty
1
4
4
6
6
6
1

Part 1

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Installation

Step 1

Step 2

Step 3

Join parts 1 and 2 together.

Tighten hex head cap screws(clockwise).

Fix assembled corner adapter tothe wall.

Step 4· When using a wall mount bracket (pictured), affix the wall mount bracket onto the corner adapter with

washers in the front and screw nuts at the back.
· When using a power box, affix the power box onto the corner adapter.

CX-CRNR-G3 dimensions

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2.4.5.2

Pole Adapter CX-POLE-G3

Pole adapter for CX-xxxx-G3 mounts, including 2.5-8.5 inch straps.
Item
Pole mount adapter
Accessory bag

Quick install guide

Details
Qty
CX-POLE-G3
18.5" ring3
Stainless streel
4
truss head screw
M8*20
Stainless steel truss 4
head screw M8*30
M8 washer4
M8 screw nut
4
M8 spring washer
4
Summarized below 1

Step 2

Step 1Thread the hoops through the
CX-POLE-G3.
· When using a wall mount· When using a power box,

bracket, affix the wall mountbracket onto the pole adapter.

Step 3screw power box onto the pole
adapter.
CX-POLE-G3 dimensions

Fasten hoops tightly with flathead screwdriver.

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Installation

2.5

Camera Connections

Connectors

Connector

Connection

1 DC12V IN

If using a 12 VDC power supply, connect its wires to thetwo-pin power connector.

2 UPOE

Attach a Cat 5e or Cat 6 cable from the network switch to
the RJ45 connector for a 10/100/1000 Mbps Ethernet andUniversal PoE connection. If using Universal PoE, FLIR
recommends using a FLIR CP-POE-60W-xx or equivalent
power injector. Verify that the UPOE connector LEDs are
steady green and flashing yellow.

3 AC24V IN

If using a 24 VAC power supply or a heater, connect its
wires to the three-pin power connector.

4 DEFAULTTo reset factory defaults at any time, press the Default
button for at least 20 seconds.

5

14-pin terminal
block

Attach wires from external devices to the 14-pin terminal
block connector for alarm and audio in/out (see diagramand definitions below).

14-Pin Terminal Block Pin Definition
1
Audio-Out
2
Ground (Audio I/O)
3
Alarm-Out A1
4
Alarm-Out A2
5
Alarm-Out B1
6
Alarm-Out B2
7
Not used

Pin Definition
8
Not used
9
Alarm-In 4
10 Alarm-In 3
11 Alarm-In 2
12 Alarm-In 1
13 Ground (Alarm I/O)
14 Audio-In

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Warning
This product contains a battery that is soldered to the PCB. There is a risk of explosion if the battery is
replaced by an incorrect type. Do not replace the battery. The battery should be disposed of inaccordance with the battery manufacturer’s instructions.

2.6

Initial Networking Configuration

By default, DHCP is enabled on the camera and a DHCP server on the network assigns the camera an IP
address. If there is no DHCP server on the network, the IP address defaults to 192.168.0.250.
To manually specify a different IP address for the camera or to configure other networking settings, you
can use either the FLIR Discovery Network Assistant (DNA) tool or the camera's web page.
Discover camera IP
address
DNA tool

Configure networking
settings

Configure more than
one camera at thesame time•••

Camera's web page•Note
For more information about using the DNA tool, including how to configure more than one camera at
the same time, see the DNA User Guide. While the software is open, click the Help icon.
Make sure the camera and the PC are on the same network.
To configure the camera for networking using the DNA tool:
1. Run the DNA tool (DNA.exe) by double-clicking. The Discover List appears, showing compatible
devices on the VLAN and their current IP addresses.

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2. Authenticate the camera.

Right-click the camera and selectLogin, or click the Login icon in thenavigation bar.

In the DNA - Login window, type thepassword for the admin user
(default: admin). Then, click Login.

In the DNA Discover List, verify that the camera's status is Online and Authenticated.
3. Configure the camera’s networking settings.

Right-click the camera and select IP
Setup, or click the IP Setup icon in
the navigation bar.

In the DNA - IP Setup window, you
can clear Use DHCP and manuallyspecify the camera's IP address,
Mask, and Gateway.
Then, click Update and wait for
Ok status to appear.

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Installation

To configure the camera for networking using the camera’s web page:
1. Open the camera’s web page either by double-clicking the camera in the DNA Discover List or bytyping the camera’s IP address in a web browser’s address bar. The camera's web page supports thelatest versions of popular web browsers.

2. On the login screen, type admin for the username and the password for the admin user
(default: admin).

When logging in to the camera for the first time or for the first time after performing a factory default,
specify a new password for the admin user. Use a strong password consisting of at least 12
characters and at least one uppercase letter, one lowercase letter, and one number. Passwords can
include the following special characters: |@#~!$&<>+_-.,*?= .
Log back in with the new password.
The camera's View Settings Home Page
opens.

3. Click System Settings, and make surethe Network page appears.

4. You can click Static IP addressing and manually specify the camera's IP address, Netmask, andGateway. You can also specify the DNS Mode, Name Servers, MTU (maximum transmission unit),
and Ethernet Speed.

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Installation

For more information about these settings, see Network Page.
5. Click Save. If you have made any changes on the Network page, the camera reboots.

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Operation

3

Operation

This chapter includes information about how to access the camera and how to operate it using the View
Settings page.

3.1

Accessing the Camera

To operate the camera, you first need to access it. You can access the camera by logging in to thecamera's web page.
To log in to the camera's web page:
1. Do one of the following:oIn the FLIR Discovery Network Assistant (DNA) tool, double-click the camera in the Discover List.
The DNA tool does not require a license to use and is a free download from the product's web
page on FLIR.com. Download the DNA tool; unzip the file; and then double-click
to run thetool (DNA.exe). The Discover List appears, showing compatible devices on the VLAN.

oType the camera’s IP address in a browser’s address bar (when the PC and the camera are on
the same network). If you do not know the camera's IP address, you can use the DNA tool todiscover it.

2. On the login screen, type a user name and the password.
When logging in to the camera for the first time or for the first timeafter resetting the camera to its factory defaults, type admin for theuser name and for the password.
If you do not know the user name or password, contact the person
who configured the camera's users and passwords.
3. When logging in to the camera for the first time or for the first timeafter resetting the camera to its factory defaults, specify a new
password for the admin user and then log back in using the new
password.
Use a strong password consisting of at least 12 characters and at
least one uppercase letter, one lowercase letter, and one number.
Passwords can include the following special characters: |@#~!$&<>+_-.,*?= .
The camera's View Settings home page appears.

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Operation

3.2

View Settings Home Page

The View Settings page displays live video images of the selected view. When a user assigned the expert
or admin role logs in to the camera's web page, the page also displays View Settings menus along theleft side banner and other options.

View Settings page for users assigned the admin or expert role

Live VideoYou can select to view visible (V) or thermal (T) live video images. You can also set the Live Video
Refresh Rate between 1-30 image frames per second (FPS). The view selected and the Live Video
Refresh Rate setting only affect the live video; they do not affect the camera's video streams.
Pan, Tilt, and Zoom (PTZ)
You can toggle controlling the camera's pan and tilt between:
When the mouse pointer is over live video, it becomes a directional arrow. To movethe camera, you can:Emulated· Click and release—Moves the camera once.
Joystick· Click and hold—Moves the camera until it reaches its physical limit or you release.
· Click and drag—Moves the camera as you drag the mouse.
When the mouse pointer is over live video, it becomes a crosshairs. Clicking andCrosshairs
releasing centers the camera on the crosshairs location.
You can zoom in and out using:· The onscreen buttons—Click once or click and hold for continuous zoom.
· The mouse wheel, when the mouse pointer is over live video.
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Operation

Tips· The zoom functions independently for each camera sensor. For example, zooming in when viewing

thermal images does not affect visible images or video streams.
· Zooming in and out affects the video streams, unlike the Live Video Refresh Rate setting.

System Settings and Other Options
Users assigned the admin or expert role can click System Settings to configure the camera. For more
information, see the Configuration chapter.
Additional choices are for Help and Logout.

3.2.1

Video Page

The camera provides three video streams: two visible streams (V1 and V2) and one thermal stream (T1).
All video streams are available for viewing using a client program or third-party ONVIF systems.

In general, it is not necessary to modify the default parameters. In some cases, such as when an IP video
stream is sent over a wireless network, it can be useful to tune the video streams to reduce the bandwidth
requirements. To modify the parameters for a particular video stream, click the relevant button (V1, V2, or
T1).

Tip
On the camera web page, the live video is not the actual video stream. Changes to stream settings
might not affect the live video. Check any changes to stream settings using a client program or thirdparty ONVIF system.
Visible 1 / Visible 2
Codec options for the visible streams are H.264 or MJPEG.
Resolution options are 3840x2160 (4K), which is available only with H.264 encoding; 1920x1080 (1080p);
1280x720 (720p); and 640x480 (480p). The Frame Rate range is 5-30 FPS (frames per second).

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Operation

When one stream's resolution is set to 3840x2160, the camera supports the following resolutions for theother stream:
One visible stream
Resolution
3840x2160

Frame rate
> 15 FPS

Other visible stream
Resolution
640x480
1280x720
1920x1080

Frame rate

Thermal 1
Codec options are H.264 or MJPEG.
The resolution is 640x512 and the Frame Rate range is 5-30 FPS.
Codecs, Quality, and Bandwidth
The codec used determines which parameters you can set that have asignificant impact on the quality and bandwidth requirements of the video
stream. Use the default values initially, and then individual parameters can be
modified and tested incrementally to determine when bandwidth and quality
requirements are met.
With the H.264 codec, you can set the:· Rate Control:o CBR (constant bit rate): The Bit Rate parameter defines the target bit
rate; the camera attempts to keep the video at or near the target bit rate.
o VBR (variable bit rate): The Bit Rate parameter defines the average bit rate.
· I-frame Interval: Controls the number of P-frames used between I-frames. I-frames are full frames ofvideo and the P-frames contain the changes that occurred since the last I-frame. A smaller I-Frame
Interval results in higher bandwidth (more full frames sent) and better video quality. A higher I-frame
Interval means fewer I-frames are sent and therefore can result in lower bandwidth and possibly lower
quality.
With the MJPEG codec, you can set the Quality between 10-80. Setting a higher value can increase thevideo stream's bandwidth requirements.
Network Options
By default, multicast is enabled. Multicast video packets are shared by streaming clients. Additional
clients do not cause bandwidth to increase as dramatically as with unicast. Video stream requests forch0/stream1 are unicast. Client-specific multicast requests vary according to the client.

Visible 1

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Operation

If more than one camera is providing multicast streams on the network, make sure the Destination
Network IP address is unique for each camera (the Destination Port can be reused). By default, the port
assignment is unique per stream.
The time-to-live field controls the ability of IP packets to traverse network boundaries. A value of 1
restricts the stream to the same subnet. Greater values allow increasing access between networks.
The video streaming uses a protocol generally referred to as RTP, the real-time transport protocol,
although there are actually a number of protocols involved, including the Real-Time Streaming Protocol(RTSP). The video stream URLs incorporate the IP address of the camera. Using the camera's default IP
address, the complete URLs are:
· Visible 1—rtsp://192.168.0.250:554/stream1· Visible 2—rtsp://192.168.0.250:554/stream2· Thermal 1—rtsp://192.168.0.250:554/stream3

To maintain compatibility with legacy systems, the stream names are aliased as: ch0 = stream1, ch1 =stream2, and ch2 = stream3.
Accessing any of the camera's video streams requires authentication. You can use the name andpassword for any of the camera's users. See Users Page.

3.2.2

Visible Page

You can adjust the following visible video settings:· Brightness (Gamma)· Contrast (Max Gain)· Hue· Saturation· Sharpness

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Advanced Settings· Night Mode—Set the visible video too Color (day mode)o B/W (night mode)o Auto (default)—Automatically switches the visible video mode
according to light level. When Night Mode is set to Auto, you can set
the thresholds at which the visible video switches from black and white
to color (Night to Day Threshold) and vice versa (Day to Night
Threshold). Move the sliders between 0-100, where 0 switches modes
at a lower light level (darker) and 100 switches modes at a higher light level (brighter).
· Wide dynamic range settings

WDR improves the image quality and amount of detail in high contrast
scenes. High contrast scenes consist of areas with different lighting
conditions; some areas are bright and others are dark. Without WDR,
either the bright areas would be overexposed (too bright) or the darker
areas would be completely dark. WDR can produce more detail in both
the dark and the bright areas of the image.
o Wide Dynamic Range—Set the level of digital Wide Dynamic Range(dWDR) to Off, Low, Mid, or High. When enabled, the camera digitally enhances the details in eachframe.
o Wide Dynamic Range Shutter—Enables True WDR. The camera combines two frames taken withslow- and fast-exposure shutter speeds into a single frame with a wide dynamic range, determining
the optimal mix of regions within the scene.
· White Balance—Set according to operating environment:o Auto (default)—Computes the white balance value output using color
information from the entire screen. It is suitable for an environment witha light source color temperature in the range of approximately 2,700 ~
7,500K.
o One Push—Click One Push Trigger to activate the factory-optimized
setting for white balance. This setting might not be ideal for every lighting environment.
o ATW (Auto Tracking White Balance)—Automatically adjusts the white balance in a scene whiletemperature color is changing. It is suitable for an environment with a light source color temperaturein the range of approximately 2500 ~ 10,000K.
o Manual—Define the Rgain and Bgain between 0-100 to increase the red and blue luminance.
· Noise reduction settings

Noise reduction settings are used to reduce or eliminate artifacts thatcan limit the ability to positively identify an object. There are two types ofnoise: luminance and color (chroma) noise. 3D noise reduction and 2D
noise reduction settings reduce luminance noise: dots of varying
brightness levels (black, white, and gray). It is not recommended tocompletely eliminate luminance noise, which can result in unnatural
images. The 3D Noise Reduction and 2D Noise Reduction settings
should be configured after configuring Color Noise Reduction.
o Color Noise Reduction—Controls the noise appearing as red, green
and blue dots between light and dark areas. Four settings are available:
Off, Low, Mid, High. High maximizes the blending of the color noise with the image, effectively
removing the dots, while Low minimizes the blending.
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Operationo 3D Noise Reduction—Provides superior noise reduction and is recommended for use in extra lowlight conditions. It is especially useful for reducing blur with moving objects. 3D noise reduction
reduces image noise/snow in low-light conditions by comparing adjacent frames. A higher level of 3D
noise reduction generates relatively enhanced noise reduction, although it creates more motion blurthan 2D noise reduction on moving objects. Four settings are available: Off, Low, Mid, High.
o 2D Noise Reduction—Analyzes individual frames pixel by pixel and frame by frame to eliminate
environmental noise and deliver optimized image quality, especially in low-light conditions. 2D noise
reduction tends to produce superior results for moving objects when applied to areas in the field ofview where movement is present. However, it is less precise than 3D noise reduction. It can be set
On or Off.
· Video Format—When mounted indoors, the visible camera shutter speed canbe synchronized to the 50 Hz or 60 Hz power used for lighting the scene. Iflighting is connected to 50 Hz power, the PAL setting might provide better video
and NTSC might provide better video under 60 Hz lighting.
Where relevant, changing the settings immediately affects the live visible video images and streams. To
save any changes, click Save. To discard changes or return to the factory defaults, click Reset.

3.2.3

Thermal Image Setup - Thermal Page

In most installations, it is not necessary to change the default settings of the thermal sensor. However, insome situations, depending on weather, time of day, or scene, modifying one or more parameters canimprove the video stream image. Be aware that, when the conditions change, the parameters might need
to be adjusted again. It is also a good idea to know how to restore the factory default settings (seeFirmware & Info Page).

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Operation

AGC ROI
The camera's Automatic Gain Control (AGC) algorithm adjusts the thermal video according to the regionof interest (ROI). By default, the ROI is Full screen; the camera's AGC algorithm considers the entire
image. In some cases, defining an ROI that excludes a portion of the screen can improve the image. For
example, the sky is generally very cold. Defining the ROI to exclude the sky might improve contrast in therest of the image.
In addition to Full screen, you can select from a number of preset options or manually define the ROI by
selecting Custom.
By default, Show AGC ROI is selected and the AGC ROI appears as an overlay in the live video on thecamera web page. The AGC ROI overlay does not appear in the video stream itself.

Tip
When Show AGC ROI is selected, the mouse pointer is used to define the AGC ROI and it is notpossible to pan or tilt the camera. To use the mouse pointer to pan and tilt the camera, clear ShowAGC ROI or close the thermal settings panel.
Defining a custom AGC ROI
To change the size of the ROI:
Hover over the handle in thebottom-right corner of the ROI,
and then click and drag it.

To move the entire ROI: Hover
over the ROI, and then click anddrag it.

As soon as you manually change the size of the ROI or move it, the AGC ROI setting automaticallychanges to Custom.
AGC Image Settings
In some cases, changing the AGC image settings can provide a better image, depending on personal
preferences, display devices, and so on.
· Brightness (Gamma)—Determines the allocation of the 256 “shades of gray” produced by the AGC.

Values above 50 allocate more shades of gray to hotter objects, while values below 50 allocate moreshades of gray to lower temperature objects. Range 0 to 100.
· Contrast (Max Gain)—Increasing contrast can provide a better image, especially for scenes with little

temperature variation. (It might also increase noise due to the increased gain.) Range 0 to 100.

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Operation

Tip
Changes to the default contrast setting affect scenes with little temperature variation more than theyaffect scenes with greater temperature variation.
· Sharpness (DDE Gain)—Enhances image details and/or suppresses fixed pattern noise. Range 0 to100.
· AGC Filter—Determines how quickly a scene adjusts when a hot object appears (or disappears) within

the AGC ROI. If set to a low value, when a hot object enters the ROI, the AGC will adjust more slowly
to the hot object, resulting in a more gradual transition. Range 0 to 100.
· Colorization—Provides a selection of palettes for representing the detected levels of thermal energy

as colors or gray-scale values. WhiteHot and BlackHot are grayscale palettes; other palettes assign
different colors to different temperatures.
Where relevant, changing the settings on the Thermal page immediately affects the live thermal video
images and stream. To save changes, click Save. To discard changes, click Reset and then Discard
Changes.

3.2.4

Input/Output (I/O) Page

Adjust local and external I/O settings on the I/O page.
· For local I/O connections:
Input settings

Output settings

For information about the local I/O connector, see Camera Connections.

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Operation· For external I/O connections, set the current state

for the input and output pins, as shown at right.
You can configure the external I/O connections,
including the number of external input and output
pins, on the I/O Devices Page in System Settings.

3.2.5

PTZ Page

Use the PTZ page to:· Move the camera left, right, up, or down (pan and tilt)· Define the pan and tilt speed, between 1x-10x· Zoom in and out—click once or click and hold for continuous zoom
· Go to the camera's home position· Set the camera's current position as its home position· Define preset positions:a. Under Preset Position, click
Set Preset.
b. Select a preset index number
from 1-128. Selecting an index
number currently associatedwith a preset position
overwrites the existing preset
position.
c. Specify a unique, descriptive
name for the preset position.
d. Click Add. The camera adds
the current position as apreset.

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Operation· Move the camera to a preset position, edit a preset name, or delete a preset:

Under Preset Position, click Presets. The list of presets appears, in ascending index number order.

· Disable or enable the camera's mechanic flip feature

By default, Mechanical Flip is set to On and the camera can continuously track an object passing
under the camera. When a tilting camera reaches its maximum angle, it pans 180° and then continues
tilting to keep tracking the object.
Note
If a preset position or a point for another function (for example, a tour) is set to a position that can
only be reached by flipping the camera, when Mechanical Flip is set to Off, the camera cannot reachthat position.
Where relevant, changing the settings immediately affects the live video and video streams. To savechanges, click Save. To discard changes, click Reset.

3.2.6

OSD Page

The OSD page provides separate on-screen display settings for visible
and thermal video. The camera can overlay onto the video its name andthe date and time:· with either black or white text
· with or without a contrasting background· in small, medium, or large size

Changes to OSD settings immediately take effect.

Thermal video with OSD

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3.2.7

Georeference Page

Use the Georeference page to specify the camera's
geographical location and mounting position.
For geographical location, specify:o Latitude, in degrees North or Southo Longitude, in degrees East or WestTip
To obtain the camera's latitude and longitude, use amap or a mobile GPS device.
For mounting position, specify:o Altitude, in meters above the surrounding ground level (must be greater than zero)o Orientation: the installation angle of the “zero-pan” line of the camera, between 0-360 degrees fromNorth
After making any change on the Georeference page, click Save to save the changes.
The camera can report this georeference information via FLIR CGI or ONVIF, which:· Allows the user or an application to:o Show the camera on a map
o Show the direction the camera is facing (using the camera's field of view, which the camera also
reports)· Supports pan and tilt cueing. For example, the FLIR CGI protocol provides pan and tilt commands topoint the camera at a specific geographic location (latitude/longitude).

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Configuration

4

Configuration

Users assigned the admin or expert role can click System Settings on the View Settings page toconfigure:· Networking· Date and time
· User accounts and passwords· Audio parameters· I/O devices· ONVIF interface

In addition, you can use the Firmware & Info page to upgrade the camera's firmware, reset the camera toits factory defaults, reboot the camera, and configure other parameters.

4.1

Network Page

When a user assigned the expert or admin role clicks System Settings, the Network page appears.

The IP address mode can be set to DHCP (default) or Static.
Define the camera's hostname, which identifies the camera.
When the IP address mode is Static, specify:· IP—The camera's IP address· Netmask—The default value is 255.255.255.0· Gateway

When the IP address mode is set to DHCP, if a DHCP server is not available on the network, thecamera's default IP address is 192.168.0.250. For information about defining the camera's IP addressusing the DNA tool, see Initial Networking Configuration.
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Configuration

Caution
After changing the camera's IP address, the PC you are using to access the camera's web page might
no longer be on the same network as the camera and can no longer access the camera's web page. To
access the camera web page again, change the PC's IP address to be on the same network as thecamera.
When the IP address mode is DHCP, you can set the DNS Mode to DHCP or Static. When the IP
address mode is Static, the DNS Mode is also Static.
When the DNS Mode is set to Static, specify:· Name Server 1—The primary domain name server that translates host names into IP addresses· Name Server 2—A secondary domain name server that backs up the primary DNS

You can also specify the:· MTU—Maximum transmission unit, the largest amount of data that can be transferred in one physicalframe on the network. For Ethernet, the MTU is 1500 bytes (the default setting). For PPPoE, the MTU
is 1492. Valid values are 1000-1500.
· Ethernet Speed—When set to 100Mbps (default), the camera supports 100Mbps. When set to Auto,the camera supports 10/100/1000 Mbps.

4.2

Date & Time Page

Use the Date & Time page to configure the camera's date and time settings.

The camera can obtain the date, time, and time zone from an NTP server, or you can manually specify
that information.

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Configuration

When set to Manual, you can copy the local PC's time or specify the hour, minute, second, and date.

When set to NTP, you can specify whether the camera obtains the NTP server information from the
DHCP server on the network, or manually enter the NTP server information
After setting the date and time parameters, click Save at the bottom of the page. The camera requires areboot, and a confirmation prompt appears.

4.3

Users Page

Only users assigned the admin role can add users and change or set all passwords.

Users assigned the expert role only see the user currently logged in, and cannot add, edit, or delete auser.
To maintain security of the system, set up user names and passwords for each required login account.
Passwords must consist of at least 12 characters and include at least one uppercase letter, one
lowercase letter, and one number. Passwords can include the following special characters: |@#~!$&<>+_-.,*?= .
Assign one of the following roles, according to the level of access the user requires:
Role

Accessuser

Can:· View live video· Switch between visible and thermal live video· Pan, tilt, and zoom the camera, including toggling between theemulated joystick and crosshairs control· View the Help page
· Log out

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Configuration

Role

AccessexpertCannot manage users:· Cannot add/edit/delete users· Cannot change passwords
Can access and use all other View Settings and System Settings
pages, menus, controls, and settings

admin, including thedefault admin user

Can access and use all of the camera's web pages, including
adding/editing/deleting users (but cannot delete the default adminuser), and setting all passwords

All roles can access the camera's video streams, which require authentication. You can use
the name and password for any of the camera's users.
Add User

Edit User

Delete User

4.4

Cloud Page
The camera will support FLIR Cloud in future releases.

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4.5

Audio Page

The Audio page provides configuration settings for the camera's audio input and output.

The On/Off buttons affect all audio input and output. Turning audio off immediately turns off all camera
audio.
Audio In
When audio is On, the following audio input settings appear:· Encoding—G.711.
· Bit Rate—The camera supports an audio input bit rate of 64 kilobits per second (kbps).
· Sampling Rate—The camera supports a sample rate of 8 kHz.
· Enable Multicast—Can be set to On (default) or Off. When On, specify the destination address andport, and the time-to-live (TTL).
Audio Out
When audio is On, you can adjust the audio line output gain from 0-100 percent. The default gain is 80
percent.
Tips· Test whether the camera's audio output is functioning properly by clicking Play.
· If you are monitoring the audio IP output with a video stream and change any of the audio

configuration settings except gain, restart the stream. For example, if you are monitoring a video
stream and turn audio on, you need to restart the stream to hear the audio with the stream.

4.6

I/O Devices Page

The I/O Devices page provides configuration settings for external I/O connections and the device
managing those connections with the camera.

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Configuration

The following settings for the device managing the external I/O connections are available:· Enabled or Disabled· Device IP address and port
· Input and output base addresses

You can define the number of input and output pins the device manages.
The following information appears for each pin:
· I/O pin number· Type—Input or Output· State—the pin's current state: Open or Closed

For each pin, you can define the following:· Idle State—Open or Closed· Alarm Auto Ack—Yes or No· Enabled—Yes or No· Reset Interval (for output pins only)—between 0-600 seconds; specifying 0 seconds disables theauto reset
Related Operation and Configuration Information
For information about changing the current state of the input and output pins, see I/O Page.
For more information about how to configure the device managing the external I/O connections, refer tothe device's documentation.

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4.7

Cyber Page

The Cyber page provides security configuration settings for:· Certificates· IEEE 802.1x-compliant communication· Transport Layer Security (TLS) and secure HTTP (HTTPS) communication· Other cybersecurity services

Changes to the security configuration settings on the Cyber page do not immediately take effect. To apply
changes, click Save and then reboot the camera.

4.7.1

Certificates

Before you can enable TLS/HTTPS or 802.1x, you need to generate or upload a valid certificate. You
can:· Use the camera's web page to generate a self-signed certificate.
· Upload a self-signed certificate.
· Upload a certificate signed by a third-party.

Certificates and keys must be in PEM format. Common file extensions for TLS files in PEM format are:
· For certificate and public key files: *.crt, *.cer, *.cert, *.pem· For private key files: *.key

From the Certificates section of the Cyber page, you can download certificates and keys previously
uploaded to or generated by the camera. If the certificate saved on the camera is self-signed, you candownload the private and public key files. If the certificate was signed by a third-party CA, you candownload the CA Certificate and the private and public key files.

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Configuration

To generate and install a self-signed certificate
for TLS/HTTPS:
1. In the Certificates section and Certification area,
select TLS/HTTPS and Self-Signed.
2. Enter information such as country code, city
name, and organization name.
3. Click Create Certificate.
4. Allow 15 seconds for the camera to generate thecertificate, at which point a confirmation appears.
To upload a self-signed or third-party CA signed certificate for TLS/HTTPS or for 802.1x:
1. In the Certification area, click TLS/HTTPS and then select Upload Certificates, or click 802.1x.

To upload a certificate for TLS/HTTPS

To upload a certificate for 802.1x

2. If you are uploading a self-signed certificate, under Public Key and then under Private Key:a. Click.

b. Select the appropriate key file.
c. Click.

If you are uploading a third-party CA signed certificate, select and upload the Public Key, Private Key,and CA Certificate.
3. Verify that the camera certificate files are valid and make sure
Certificates are OK appears under the certificate information,
under Download certificate.
Note that you can download keys and certificates from the camera.
Changes in the Certificates section do not immediately take effect. To apply changes, click Save andthen reboot the camera.

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4.7.2

802.1x

Enable or disable IEEE 802.1x-compliant TLS communication.
Provide an Identity and Private Key Password.
Changing these settings does not immediately take effect. To apply a change to these settings, click
Save and then reboot the camera.

4.7.3

TLS/HTTPS

Enable or disable camera control using Transport Layer Security (TLS)/secure HTTP (HTTPS).
Enable or disable HTTPS redirect.
Changes to these settings do not immediately take effect. To apply the changes, click Save and thenreboot the camera.

4.7.4

Services

Enable or disable digest authentication for the FLIR CGI control interface. The default setting is On(enabled).

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Configuration

Firewall Settings
For enhanced security, the camera has a firewall that you can enable by clicking On. By default, when
you enable the firewall, the following services are set to Allow, which means they remain enabled andtheir default ports remain open:
· SSH
· FTP
· RTSP· UPNP· Nexus Discovery· Nexus SDK· TRK· ICMPTo disable a service and its default port, click Block.
CautionDisabling services and ports can affect product functionality.
Changes to Services settings do not immediately take effect. To apply changes to these settings, click
Save and then reboot the camera.

4.8

ONVIF Page

The ONVIF page provides settings for auxiliary commands and for output actions.

To configure the ONVIF interface:
1. Select the number of auxiliary commands (up to seven) and the number of output actions (also up toseven).
2. For each auxiliary command action, specify the ONVIF command name.
3. For each auxiliary command action, and separately for each ON and OFF output action, select one of
the following:o Noneo Thermal Polarity Toggle—Toggles the thermal video polarity (see Thermal Image Setup - ThermalPage). For example, toggles the colorization from WhiteHot to BlackHot or vice versa; RedHot to
RedHotInverse or vice versa; and so on.
o Thermal Palette Toggle—Toggles through the thermal video colorization options.
o Thermal FFC—Initiates a flat field correction on the thermal sensor.

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Configurationo Thermal Sharpness Toggle—Toggles through thermal video sharpness settings.
o P&T Start Tour—Initiates a tour of the pan and tilt preset positions (see PTZ Page).
o P&T Stop Tour—Stops the tour of the pan and tilt preset positions.

4.9

Firmware & Info Page

On the Firmware & Info page, you can:· Upgrade the camera's firmware· Reboot the camera· Specify a unique name for the camera· Define a log level and download system· Reset the camera to its factory defaults

information· Enable the compatibility mode for legacy VMS

versions

To upgrade the camera's firmware:
1. Make sure the camera has been recently rebooted.
2. Under Upgrade version, click Find file.
3. On your computer or network, browse to and select the firmware file.
CautionOnly upgrade to firmware developed for the Saros PTZ DM-Series camera.
4. Click Upgrade.
The camera uploads and installs the firmware, which takes a minute or two. After installing firmware, thecamera requires a reboot. When prompted, confirm rebooting the camera.
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Configuration

Factory Defaults
Click Full Reset to return the camera its original factory configuration.
Click Partial Reset to keep the camera's current network and IP settings, but return all other settings to
the factory configuration.
Click Reboot to cause the camera to power cycle and reinstall configuration files.

Tip
You can also return the camera to its original factory configuration by pressing the camera's physicalDefault button for at least 20 seconds; for example, if you are unable to access the camera via its web
page or other communication method. The Default button is located on the camera's connector panel.
Support System Info
Set the logging detail up to four levels; higher log levels increase the size of the log file.
Click Download to retrieve the camera's log files.
For legacy VMS versions, enable the compatibility mode.
Name
Specify a unique, friendly name for the camera, using only alphanumeric characters. The default namefor the camera is the camera model followed by the camera’s serial number.

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Maintenance and Troubleshooting Tips

5

Maintenance and Troubleshooting Tips

If help is needed during installation, operation, or configuration, contact the local FLIR representative, orvisit the FLIR Support Center at: https://support.flir.com/. FLIR Systems, Inc. offers a comprehensive
selection of training courses to help get the best performance and value from the thermal imaging
camera.
Find out more at the FLIR training web page: https://www.flir.com/support-center/training/.

5.1

Cleaning

Great care should be used with your camera's optics. They are delicate and can be damaged by
improper cleaning. The camera's lenses and windows are designed for a harsh outdoor environment andhave a coating for durability and anti-reflection, but may require cleaning occasionally. FLIR suggests thatyou clean the lens when image quality degradation is noticed or excessive contaminant build-up is seenon the lens.
Note
Do not disturb or move camera during cleaning.
Rinse the camera housing and optics with low pressure fresh water to remove any salt deposits and tokeep it clean. If the front window of the camera gets water spots, wipe it with a clean soft cotton cloth
dampened with fresh water.
Do not use abrasive materials, such as paper or scrub brushes as this will possibly damage the lens byscratching it. Only wipe the lens clean when you can visually see contamination on the surface.
Use the following procedure and solvents, as required:· Acetone – removal of grease· Ethanol – removal of fingerprints and other contaminants· Alcohol – final cleaning (before use)

1. Immerse lens tissue (optical grade) in Alcohol, Acetone, or Ethanol (reagent grade).
2. With a new tissue each time, wipe the lens in an “S” motion (so that each area of the lens will not be
wiped more than once).
3. Repeat until the lens is clean. Use a new tissue each time.

5.2

Troubleshooting

No Video
If the camera will not produce an image, check the connections at the camera and at the display. If theconnectors appear to be properly connected but the camera still does not produce an image, ensure thatpower has been properly applied to the camera and the circuit breaker is set properly. If a fuse was used,be sure the fuse is not blown.
If the camera still does not produce an image, contact the FLIR dealer or reseller who provided thecamera, or contact FLIR directly.
Performance of Thermal Sensor Varies with Time of Day
There may be differences in the way the thermal sensor performs at different times of the day, due to thediurnal cycle of the sun. Recall that the thermal sensor produces an image based on temperature
differences.

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Maintenance and Troubleshooting Tips

At certain times of the day, such as just before dawn, the objects in the scene may all be roughly thesame temperature. Compare this to imagery right after sunset, when objects in the scene may beradiating heat energy that has been absorbed during the day due to solar loading. Greater temperature
differences in the scene will allow the thermal sensor to produce high-contrast imagery.
Performance may also be affected when objects in the scene are wet rather than dry, such as on a foggy
day or in the early morning when everything may be coated with dew. Under these conditions, it may bedifficult for the thermal sensor to detect the temperature of the object itself, rather than of the water
coating.
Unable to Communicate over Ethernet
First check to ensure the physical connections are intact and that the camera is powered on.
By default the camera will broadcast a discovery packet two times per second. Use the FLIR Discovery
Network Assistant (DNA) tool or a packet sniffer utility such as Wireshark and confirm the packets arebeing received by the PC from the camera.
Unable to View Video Stream
If the video stream from the camera is not displayed, it could be that the packets are blocked by the
firewall, or there could be a conflict with video codecs that are installed for other video programs.
When displaying video with a VMS for the first time, the Windows Personal Firewall may ask forpermission to allow the video player to communicate on the network. Select the check boxes(domain/private/public) that are appropriate for the network.
If necessary, test to make sure the video from the camera can be viewed by a generic video player such
as VLC media player (http://www.videolan.org/vlc/). To view the video stream, specify RTSP port 554 andthe appropriate stream name. For example, using the camera's default IP address when there is no
DHCP server on the network (192.168.0.250):
rtsp://192.168.0.250:554/stream1 for Visible 1
rtsp://192.168.0.250:554/stream2 for Visible 2
rtsp://192.168.0.250:554/stream3 for Thermal 1
Accessing any of the camera's video streams requires authentication. You can use the name andpassword for any of the camera's users. See Users Page.
Refer to Network Options for additional information on RTP settings and stream names.

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FLIR Systems, Inc.
6769 Hollister Ave
Goleta, CA 93117
USA

Corporate Headquarters
FLIR Systems, Inc.
27700 SW Parkway Ave.
Wilsonville, OR 97070
USA
Support:https://support.flir.com/

Document:
427-0200-00-12
Revision: 110
Date: May 2021

This document does not contain any export-controlled information.