Active Aging Consortium in Asia Pacific
Digital Aging Webinar July 16 ,2022

How we support the elderly people
to access the digital world in JapanNPO

Noriko Kondo
Broadband School Association（BBS)、Tokyo Japan
NPO

BroadBand School Association,Noriko Kondo,
ACAP2022 July 16

We are volunteering to support elderly people who havepurchased PCｓ and smartphones but are having trouble using
them as they wish.
We lerned IT volunteer activities from US SeniorNet in 1995.
Wollobang in Korea in 1996 and US Compumentor in 1997.
.

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

We hold seminars and internet events that support theindependence of the elderly and people with disabilities.

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Digital Hinamatusi since 1997
Hinamatsuri means HinaDolla(for girl) Festival on
https://youtu.be/grILBqmNEnEMarch 3rd

Chairperson:Ms.Mako Hattori
Actress Board Member of BBS
Traditional Japanese Dance Performer and instructor
Ms.Wakamiya
Explained How to play Hinadan in English

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Smart Aging Forum 2022
Wednesday, June 15, 2022, 14:00 to 16:00- Digital Ambassador (elderly digital supporters)

Lecturer: Director of Singapore Digital Office

Mr. Douglas Goh
https://www.imda.gov.sg/en/seniorsgodigital
https://youtu.be/cpZ6KKjL_tU?t=79

English lecture and Japanese Translation
NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

1MOVEMENTDIGITAL AMBASSADORSAT SG DIGITAL COMMUNITY HUBS(LOCATED AT COMMUNITY CENTRES AND LIBRARIES)

Insert pictures ofhawker centrrs>100
HAWKER CENTRESIn support of:

1,000
COFFEE SHOPS &INDUSTRIAL CANTEENS>10,000
STALL HOLDERS

100,000
SENIORS

6 of 12

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16Current status of the digital divide in the elderly

8◼ As the digitalization of society as a whole progresses, it is an important policy
issue to eliminate the "digital gap" between those who can master digitaltechnology and those who do not.
◼ In particular, smartphones are tools that allow individuals to easily perform
online procedures, and there is an urgent need to provide sufficient support tothose who need them.

As of September 2021, theelderly(65~)population is 36.4 million, and theelderly population rate is 29.1% in JapanQ Do you usesmartphone orTablet?
January 22, 2021
Cabinet Office PublicRelations
Office"Public Opinion Poll onUtilizationofInformation
andCommunication
25.7% of people in their 60s,Equipment"

Not available for 57.8% over 70 years oldNeedSupport

Overview of Digital Utilization Support Promotion Project9Due to the new coronavirus infection, there is a need to expand the use of online services that “avoidcontact with people.” However, many elderly people are worried about the use of digital technology,
and online administrative procedures are not being used for reasons such as “I do not know thatelectronic applications can be made”. It was For this reason, in collaboration with private companies
and local public organizations, "classes" on how to use smartphones such as online
administrative procedures at mobile shops nationwide to alleviate anxiety about digital utilizationby the elderly, etc. To carry out.
Demonstration at 11 locations nationwide in the 2nd year of Reiwa, and implemented as a subsidy project
after the 3rd year of Reiwa.

Implementation image
Mobile phone shop smartphone classrooms, etc.

Gov（MIC）
Supportingdigital・utilization
Assistance for activitiesProjectimplementationorganization (example)>
Mobile carrier (mobileshop)
Local ICT company
Social welfare council
Silver Human Resources
Center・・In order to eliminate the digital divide, we provide
advice and consultation on administrative proceduresand how to use private services with high usage needsin places close to the elderly.

Implementation policy of Reiwa 4th year project10

From the 3rd year of Reiwa（２０２１）, mobile phone shops nationwide will hold "classes" to support
explanations and consultations on how to use smartphones, such as online administrative procedures, inorder to eliminate elderly people who are worried about digital utilization. implementation (Example of class:
How to apply for My Number Card / How to use MynaPortal, e-Tax, online medical care / Basic operation ofsmartphone / How to use the Internet, etc.) Assuming implementation in 5 years from Reiwa 3 to 7, we plan
to dispatch instructors in consideration of cities, towns and villages (750 cities, towns and villages (*)) that
do not have mobile shops after 4 years (* November 10, Reiwa 3). totaling)

Mobile carriers, etc.
(urban areas, etc.)

Locally rooted support (local）
２０２１～Workshop(regional cooperation type)

Mobie phone shop

2021：about 2,000 places

２０２２

Dispatch of instructors for
digital utilization support
promotion business

We train instructors for digital utilization
support promotion projects with advanced
Entity that provides support in public
places such as public halls in cooperation skills that will be the leaders of the region,
with local public organizations (local ICT and dispatch instructors to cities, towns andvillages where there are no mobile shops tocompanies, social welfare councils, etc.) provide support.

2022：3,000 places

Project of Digital Promotion Committee Members
The Digital Agency held a digitalpromotion committee recruitment
start event on May 30 to start
recruiting community-based"digital promotion committee
members" in order to realize a"digital society where no one isleft behind." .
Ms. Wakamiya is cooperating inpublic relations activities as arepresentative ofThe Digital Promotion Committee

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

October 2021
We started New Project of Digital Learning for elderlyー
Local and Internet Community collaborate for Emergency Training toCreate a Mutual Help System for Natural Disasters
Mr.Tsubota,Chairperson Former Mayor of Wakabayashi Ward, Sendai City

NPO

BroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Japan with many natural disasters

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Real Emergency Training in the Community
Disaster prevention drill of residents' association
About 300,000 association in Japan

Evacuation drills

Making emergency foodNPO

BroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Fire extinguishing trainingMutual Help and Support system in the community.
Residents （Neighborhood）Association isMembership based Association.
There is a neighborhood association in the town or in
the apartment house where you live all over Japan.
Membership Fee is about¥1200-¥10,000 per year.
Local Municipality support Residents’ Association
Such as Purchase of disaster prevention equipment
Disaster drills and summer festivals that bring
together multiple neighborhood associations
Summer vacation
children andmorning exercise
with NHK radio
Summer FestivalResidents sell food anddrinks.
Bon Dance on the stage

Joining the Residents（ neighborhood ）association is not obligatory
NPO

BroadBand School Association,Noriko Kondo,
ACAP2022 July 16

All training and festival events canceled dueto the influence of COVID19
1 Most of the residents‘ association
executive members are in their 70s
２ Young people refrain from elders
in Japan

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

BBS started Emergency Training on the Internet 2021
For Friends, Family,
Resident’s Association
Content of Study
Web171（Emergency Communication Board Service）
Communication App , SNS LINE,
Google map
Internet Radio 、Radio FM
AI Translation App, VoiceTra,Google
Emergency battery

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Internet Emergency Training
Create a Mutual Help System for Natural Disasters

Sendai au (KDDI mobile)
Shop Support the lectureSendai

Tokyo Harajuku
Galaxy Store support
The lecture fromTokyo
NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

We share all information
on BBS Website（Sorry, only in Japanese）

https://broadbandschool.jp/blog_art
icles/1655183072.html

NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16

Thank you very much
For further information, please contact
kondo-noriko@nifty.com”hinadan” a game app created by Mr. Wakamiya when she was82, can be played on the iPhone ,Android smartphone.
It also supports Japanese, English(iOS&Android), Chinese, andKorean.(iOS)Ms Mako Hattori is English narrator, Ms. Young Eun Kang
supported Korean, and Dr.Yang and Ms.Moony supported
Traditional Chinese version of hinadan
NPOBroadBand School Association,Noriko Kondo,
ACAP2022 July 16