Important matters related to the contract (low voltage) (after signing the contract)
This document is provided by Arcana Energy Co., Ltd. (hereinafter referred to as "the Company"),a retail electricity supplier, to explain important matters related to the supply and demand contract tobe entered into between the Company and the customer in accordance with Article 2-14 of theElectricity Business Act. Please be sure to read it and confirm your understanding of the content.
The electricity rates and other supply conditions described in this document are based on the Electric
Supply Agreement (Low Voltage) (hereinafter referred to as "the Agreement") and the Electric SupplyContract (hereinafter referred to as "the Contract") (limited to customers who enter into the Contract).
This document does not describe all the details of the contract, so please refer to the Agreement andthe Contract for further information.
1.

Regarding the contract(1) Supply point identification numberThis is the supply point identification number as stated in the information about yourapplication.
(2) Contract dateThis is the date as stated in the information about your application.
(3) Contract Period and Renewal
The contract period shall be from the date of the conclusion of the contract to the firstanniversary date after the date of when billing charges can first start being applied. If there
is no request for termination or modification of the electric supply contract by the expirationof the contract period (unless otherwise indicated by our company or the customer by 3months prior to the expiration of the contract period), it shall be renewed annually under thesame conditions. In this case, our company may notify the customer of the updated contract
period, our company's name and address, the date of renewal of the contract with thecustomer, and the specific supply point number after renewal, without providing a document
prior to renewal, by posting the information on our website or by any other method deemed
appropriate by our company (hereinafter referred to as the "method deemed appropriate byour company"). The customer shall agree in advance to this.
(4) Supply start dateThis is the scheduled start date for supply as stated in the information about your application.
(5) Contracted power, contracted current, and contracted capacity
At the time of application, the proposed contracted power, contracted current, or contracted
capacity (hereinafter referred to as "Contracted Power, etc.") will be determined throughdiscussions between the customer and our company in accordance with the provisions of
this Agreement. However, for customers who have entered into the Contract, the Contracted
Power, etc. specified in the Contract shall apply.
(6) Supply voltage and frequency
After confirming the customer's supply equipment with the T&D Operator, we will supply
electricity at one of the following voltages:
Supply voltage：100V、200V, or both 100V and 200V
The frequency will be as follows depending on the customer's residential area:(Tokyo Electric Power Grid, Tohoku Electric Power Network, Hokkaido Electric Power
Network)
50Hz (however, Myoko City and Itoigawa City in Niigata Prefecture and some areas ofGunma Prefecture are 60Hz)(Kyushu Electric Power Transmission and Distribution, Kansai Electric Power
Transmission and Distribution, Chubu Electric Power Grid, Chugoku Electric Power
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(7)

(8)

(9)

Network, Shikoku Electric Power Transmission and Distribution, Hokuriku Electric Power
Transmission and Distribution)
60Hz (however, some areas of Nagano Prefecture are 50Hz)
Electricity charges and calculation method
The electricity charges will be calculated as "Basic Fee + Electricity Consumption Charges± Procurement Adjustment Amount + Renewable Energy Promotion Surcharge". The basic
fee and electricity consumption charges will be the rates selected by the customer at the timeof application.
The procurement adjustment amount will be calculated by applying the procurement
adjustment unit price specified below to the electricity consumption for the month:(a) If the procurement adjustment unit price for procurement costs is a reduction
Procurement adjustment unit price＝－power procurement cost adjustment unit price(b) If the procurement adjustment unit price for procurement costs is an addition
Procurement adjustment unit price＝power procurement cost adjustment unit price
Please refer to Appendix 2 of the Agreement for the unit prices of each item, Appendix 4and Appendix 4-1 of the Agreement for the procurement adjustment amount, and Appendix
3 of the Agreement for the renewable energy promotion surcharge. However, for customers
who have entered into the Contract, the charges listed in the Contract will apply.
Method of measuring electricity usage and calculation of feesElectricity usage will be measured by smart meters installed by the T&D Operator. The
calculation period for fees will be from the previous month's meter reading date to the day
before the current month's meter reading date. However, if (1) electricity supply is started,resumed, or stopped, or the electric supply has ended, (2) there is a change in fees due tochanges in contract type, Contract power, etc., or (3) other cases deemed appropriate by thecompany, the basic fee will be calculated on a pro-rata basis.
Payment methods
Bills will be paid by credit card or bank transfer. However, until the customer's recurring
credit card or bank transfer payment setup is completed, fees will be paid by manual banktransfer. In addition, for payment of monetary obligations incurred under this contract otherthan construction costs and other fees, payment will be made by manual bank transfer.
If the bill is not paid by the payment due date, a late charge will be imposed at an annual
rate of 10% of the amount obtained by multiplying the fee minus the equivalent amount ofconsumption tax and renewable energy promotion surcharges.

2.

Changes or termination/cancellation of the contract(1) Changes to the contract or termination at the request of the customer＜Contract changes＞
If the customer wishes to change the contract, an application should be submitted by using
our designated form. However, if the customer reduces the contracted power or othercontracted services after increasing them, and if our company is requested to settle the feesby the T&D Operator, our company will ask the customer to pay for the settlement amount.
＜Termination of contract＞
During the contract period, if the customer wishes to terminate the contract, it can be done
by notifying our company directly of the desired termination date or through another retailelectricity business operator that the customer wishes to switch to. However, if the customer
terminates the electric supply contract within the first year after the supply start date at therequest of the customer based on 37(1) of this agreement, the cancellation fee specified
2below will be charged. For details, please refer to Appendix 7 of the Agreement.
Cancellation fee (per contract) 22,000 yen (including tax)

(2)

If the customer wishes to terminate this contract after increasing the contracted power orother contracted services, or if we are requested to settle the fees for construction by theT&D Operator, our company will ask the customer to pay the settlement amount.
Cancellation or termination of contract by our company
Our company may cancel or terminate the contract if any of the following circumstances
apply. In such a case, our company shall notify you in writing of the cancellation ortermination date at least 15 days prior to such date. For further details, please refer to Article
39(1), 44(1)-(3) of the Agreement.
1 Failure to pay electricity bills or other obligations that are required to be paid according
to the Agreement (meaning overdue interest and other monetary obligations arising fromcontracts), or failure to confirm that payment has been made2 If the customer engages in an act that violates the law or has the potential to violate it,or if our company deems it inappropriate
3 If the customer issues a dishonored promissory note or check, or bank transactions aresuspended
4 In the event that the customer receives a petition for bankruptcy, civil rehabilitation,
corporate restructuring, corporate reorganization, special liquidation, or similar legal
application, or files the customer's own petition
5 If the customer receives a motion for compulsory execution or an auction for executionof security interest
6 If the customer receives a disposition for non-payment of public dues
7 If the Company discontinues the retail electricity business
8 If there is a change in the market price of natural gas, coal, or other raw materials, or if
there is a change in market conditions or a disaster that exceeds our company'sexpectations or can be predicted to do so, and our company deems it inappropriate tocontinue the contract with the customer
9 If the customer is affiliated with anti-social forces or engages in anti-social activities

3.

Matters to be observed by customers regarding the supply of electricity
Customers are required to cooperate with necessary actions such as informing our company ifthere is are issues or the possibility of issues with the electric facilities, providing free access fornecessary work if needed, providing free usage of facility location, free usage of electricity-relatedequipment, providing a location for the installation of meters free of charge, free usage of facilities
installed by the customer, and cooperation with inspections and safety measures. For details, refer
to Article 7(2), 22-27, 42 and 43 of the Agreement.

4.

Burden of construction costs
If the T&D Operator requires our company to bear the cost of facility installation, based on ourconnection and supply agreement, when starting the supply of electricity or increasing thecontracted power, or due to the customer's convenience such as changing the contracted power,
our company will request the customer to pay for the cost.

5.

Other
(1) When entering into an electric supply contract with our company, if there are any remaining
payment obligations related to a retail electric supply contract with another agency(hereinafter referred to as the "former supplier"), used before applying to us, then the3

(2)

(3)

customer may be billed for the remaining obligations. If there are problems with unpaid
obligations regarding the services used with the former supplier, then there may be a failurein switching to our company or the application may be canceled. For details, please confirm
with the former supplier.
Changes to the electric supply contract
1. In the event that our company modifies the Agreement (including changing ofelectricity rates based on (3)), our company shall notify in advance the content of themodified Agreement and the timing of its enforcement in a manner deemed appropriate
by our company. When this notification is made and the effective date arrives,electricity rates and other supply conditions will be based on the amended Agreement.
2. If the Company intends to change the supply conditions described in these GeneralTerms and Conditions or other supply conditions under the electricity supply contract
with the customer, the customer agrees in advance that the Company will explain thesupply conditions and deliver written documents before and after the conclusion of thecontract as follows, except as provided for in (3) below.
a. When explaining supply conditions and issuing documents before concluding acontract, we will use a method that we deem appropriate, and we will explain anddescribe only the matters that we intend to change among the matters that require
explanation and description.
b. When delivering documents after the conclusion of a contract, we will use amethod that we deem appropriate, and we will include the name and address of
our company, the date of the contract, the items that have been changed, and the
supply point identification number.
3. If the changes to the supply conditions specified in the Agreement or other supply
conditions based on the electric supply contract with the customer are of a formal
nature and are naturally required due to the enactment or abolition of laws and do not
involve substantial changes to the electric supply contract, the customer agrees inadvance that the explanation of the supply conditions and the provision of written
documents before the conclusion of the contract will only include an outline of thematters requiring explanation regarding the proposed changes, without providing
written documents after the conclusion of the contract.
Change in electricity rates
1. We may change the electricity rates under any of the following circumstances:a.
If the former general electricity utility changes its basic rate or electricity usage
rate (including changes to the terms and conditions that affect the pricingstructure). The term "former general electricity utility" refers to Tohoku ElectricPower Co., Inc., Tokyo Electric Power Company Energy Partner, Chubu
Electric Power Mirai Co., Ltd., Kansai Electric Power Co., Inc., Chugoku
Electric Power Co., Inc., Shikoku Electric Power Co., Inc., and Kyushu ElectricPower Co., Inc.
b.
If there is a change in the tax rate such as the consumption tax due toamendments to laws and regulations.
c.
If changes in laws and regulations related to the electricity business, guidelines,
other rules, an increase or decrease in fuel costs associated with power
generation, an increase or decrease in transaction prices at the Japan ElectricPower Exchange, or other various circumstances lead to an increase or decreasein our electricity procurement costs.
d.
If there is a significant discrepancy between the electricity demand forecast
submitted by the customer during the contract period (if not available, the actual
electricity usage over the past year will be considered as the demand forecast)4

e.

and the actual electricity usage of the customer.
If other circumstances make the basic rate or electricity usage rate (including
the procurement adjustment amount) inappropriate.

2.
(4)

(5)

6.

When changing the electricity charges, our company will inform customers in advanceusing a method we deem appropriate.
Delivery of documents after conclusion of contract
When an electric supply contract is concluded between the customer and our company, wewill promptly provide a written document that specifies the supply conditions related to thecontract, in a manner deemed appropriate by us, and the customer agrees to this in advance.
Delivery via electronic means
Our company, in accordance with the Electricity Business Act and other relevant laws, maydeliver documents to customers using electronic means instead of paper copies, such as
posting on the Company's website, sending via email, or by other electronic means (Toreceive deliveries through electronic means, it is necessary to have internet browser
software, email software, and PDF file viewing software such as Acrobat Reader). The
customer agrees in advance to the Company's delivery via electronic means.

Name of Retail Electric Utility and Contact Information
Name: Arcana Energy Co., Ltd.（Electric Utility Registration Number A0040)
Address: 16F Ark Hills South Tower, 1-4-5 Roppongi, Minato-ku, Tokyo
Phone: 03-6822-0627 E-mail: info@arcana-energy.co.jp
Reception hours: Weekdays from 10:00 until 18:00, excluding holidays and New Year holidays

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