T E R M S O F S E RVI C EEvery guest is requested to observe and comply with the following Regulations establishedby Gora-Kansuiro to maintain the quality of the ryokan and to ensure that Ryokan guests have a pleasantand safe stay in accordance with Article 10 of the Terms and Conditions for Accommodation Contracts.
If a guest does not comply with the House Regulations,
Gora-Kansuiro may choose not to permit further use by the guest of the guest's Ryokan roomand other Ryokan facilities pursuant to Section 1 of Article 7 of said Terms and Conditions.
Gora-Kansuiro will not be liable to any guest or other person
for any damage caused by his/her failure to comply with the House Regulations.

1.Guest Rooms(1)When you get to your room, please check the location of the emergency exit and fire
extinguisher.
(2)In the event of a fire, please notify the ryokan staff of the fire.
(3) Please refrain from using your room for purpose other than lodging.
(4) Please do not use guest rooms for business activities or private parties, as offices or for any
purposes other than accommodation use, without the consent of the Ryokan.
(5) All premises are non-smoking.
(6) Please do not use and bring in inflammables for heating, cooking, or the like, irons, etc., in
the guest room or the corridors without the consent of the Ryokan. (7) Please make sure thatyou put trash in the designed place in the facilities. Do
not throw away cigarettes or garbage outside the facility premises.
2.Valuables(1) Please deposit your cash and valuables in the safety box in your room.
3.Guest Room Keys and lock(1) When leaving your room, please make sure the door is locked.
(2) Please use the room key whenever you are in your rooms.
(3) Please answer a knock at the door with the door latch attached or after checking throughthe peephole.
4.Visitors(1) Please do not make visitor use guest room’ s equipment and furniture.
(2) Please refrain from inviting outside visitors to your guest room after 8 p.m.
5.Payment(1) You may be requested to settle your account at some point during your stay. If so, please
make payment at that time.
(2) Please understand that a deposit is requested upon your arrival or extending your stay at
the Ryokan.
(3) In circumstances where a party other than the staying guest is to make payment for charges
incurred by the Guest and payment is not made by determined date, the Ryokan shall request
payment directly from the Guest.
(4) Payment of charges incurred in during use of the Ryokan shall be settled with cash, credit
cards or a means accepted by the Ryokan in place of such.
(5) When signing for bills at the Ryokan restaurants and shops, please show your room key.

T E R M S O F S E RVI C E
6.Please refrain from such activity as described below that may cause a nuisance to otherguests of the Ryokan .
(1) Animals, birds, insects, reptiles, etc.(except service dogs for people with disabilities andother dogs permitted by the ryokan to accompany guests) are prohibited.
(2) Bringing objects emitting a foul odor into the Ryokan.
(3) Bringing objects of an unusually large size or in unusually large quantities into the Ryokan.
(4) Bringing firearms, sword, drugs or other articles, the possession of which is prohibited by
the law of Japan into the Ryokan.
(5) Bringing explosive s or inflammable substances into the Ryokan.
(6) Gambling, behavior corrupting of public morals.
(7) Drinking heavily, making loud noises, singing, creating a disturbance or any otherdisgusting behavior.
(8) Making noise early in the morning or at night (be careful of the noise of people pulling
luggage)(9) Use of the lobby area or restaurants in pajamas, bathrobe is prohibited.
(10) Distribution of advertising or publicity literature, sales of goods or other such activity
within the Ryokan.
(11) Bringing and ordering meals and drinks to be delivered from outside the Ryokan.
(12) Placing any personal belongings in the lobby or hall way.
(13) Accommodations to minors without an appropriate attendant.
(14) Guest who behaves in a manner which may physically or mentally cause harm to otherguests and property as well as his/her own self due to dementia or intoxication.
(15) A sick or injured person without an appropriate attendant.
(16) In case of breakage or loss to Gora-Kansuiro's facilities and equipment, Gora-Kansuiro
may claim damages.
(17) Please do not remove, alter any equipment or fixtures of the Ryokan or use for purposes
other than those intended.
(18) The Ryokan shall refuse to accommodate people behaving unpleasantly toward otherguests or who carry a disease which causes an annoyance to other guests.
(19) Guests are reminded that unauthorized publication for commercial purpose ofphotographs taken on premises of the Ryokan is prohibited.
(20) Please do not enter the area of Back of Ryokan, machine room, emergency exit except in
the case of emergency.
7.Lost property and items
left at the Ryokan will be handled in accordance with the law.
8.Unclaimed items(1) Unclaimed items shall be held during your stay.
(2) Fresh products shall not be taken in principle.
9.Governing Language
These Provisions are written both in Japanese and in English. In the event of any inconsistency
or difference between the two versions of these provisions, the Japanese version shall prevail inall respects.

AC C OMM ODAT I ON C LAU S E(Scope of Application)
Article 1. Contracts for accommodation and related agreements to be entered into between this Hoteland the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars notprovided herein shall be governed by laws and regulations ("laws and regulations," or those based onlaws and regulations. The same shall apply hereinafter) and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest in so far as such special
contract does not violate laws and regulations and generally accepted practices the special contract shalltake precedence over the provisions of these Terms and Conditions, notwithstanding the preceding
Paragraph.
(Application for Accommodation Contract)
Article 2. A Guest who intends to make an application for an Accommodation Contract with the Hotelshall notify the Hotel of the following particulars:(1) Name of the Guest(s).
(2) Date of accommodation and estimated time of arrival.
(3) Accommodation charges (based in principle on the Basic Accommodation Charges listed in the
Attached Table No.1).
(4) Other particulars deemed necessary by the Hotel.
2. If Guests request to extend their stay, during their stay, beyond the date in subparagraph (2) of thepreceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at thetime such request is made.
(Conclusion of Accommodation Contracts, etc.)
Article 3. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has
duly accepted the application as stipulated in the preceding Article. However, the same shall not apply
where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of thepreceding Paragraph, the Guest is requested to pay an accommodation deposit set by the Hotel within
the limits of Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the
period of stay exceeds 3 days) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charge to be paid by the Guest,
secondly for cancellation charges under Article 6 and thirdly for reparations under Article 18 asapplicable. The remainder, if any, shall be refunded at the time of payment for accommodation as
stated in Article 12.
4.If the Guest fails to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the
Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest isthus informed by the Hotel when the period of Payment of the deposit is specified.
(Special Contracts Requiring No Accommodation Deposit)
Article 4. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter
into a special contract requiring no accommodation depos it after the Contract has been concluded as
stipulated in the same Paragraph.
2. In the case when the Hotel has not requested payment of the deposit as stipulated in Paragraph 2 ofthe preceding Article and/or has not specified the date of payment of the deposit at the time theapplication for an Accommodation Contract has been accepted, it shall be treated as though the Hotelhas accepted a special contract prescribed in the preceding Paragraph.
(Request for cooperation in infection control measures at facilities)
Article 4-2. The Hotel may request cooperation from the person who intends to stay at the hotel inaccordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No.138 of
1948).
(Refusal of Accommodation Contracts)
Article 5. The Hotel may not accept the conclusion of an Accommodation Contract under any of thefollowing circumstances. However, this paragraph does not mean that the Hotel may refuseaccommodation in cases other than those listed in Article 5 of the Hotel Business Act.
(1) When the application for accommodation does not conform with the provisions of these Terms andConditions.
(2) When the Hotel is fully booked and there is no vacancy.
(3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a mannerthat will violate laws or act against the public order or good morals in regard to his/heraccommodation.
(4) When the person who intends to stay at this hotel is deemed to fall under any of the following
items (a) through (c).
(a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts
by Organized Crime Groups (Act No.77 of 1991) (hereinafter referred to as "Organized Crime
Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article(hereinafter referred to as "Members of Organized Crime Groups"), associate members of organizedcrime groups or persons related to organized crime groups, or other antisocial groups.
(b) When the person is an organized crime group or a corporation or other organization whose businessactivities are controlled by an organized crime group or a member of an organized crime group.
(c) A person who is a juridical person and one of its officers falls under the category of an organizedAC C OMM ODAT I ON C LAU S E
crime group member.
(5) When the person is behaving in such a manner as to be an annoyance to other guests.
(6) When a person who intends to stay at this hotel is a patient, etc. of a specified infectious disease as
defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient,etc. of specified infectious disease").
(7) When a violent act of demand is committed or a burden exceeding a reasonable range is demandedwith regard to accommodation (Excluding cases where the person seeking accommodation requests theremoval of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination
against Persons with Disabilities”) on Promotion of Elimination of Discrimination on the Basis of
Disability.).
(8) When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as
specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whoseburden is excessive in its implementation and which may seriously impede the provision ofaccommodation-related services to other guests.
(9) When the Hotel is unable to provide accommodation due to natural calamities, malfunction offacilities and/or other unavoidable causes.
(10) When the case falls under the grounds for refusing accommodation as stipulated in the"Ordinance for Enforcement of the Ryokan Business Law" enacted by the relevant prefecture based on"other grounds stipulated by the prefecture by ordinance".
(Explanation of refusal to conclude a contract of accommodation)
Article 5-2. The person who intends to stay may request the Hotel to explain the reasons for its refusal
to enter into a contract of accommodation in accordance with the preceding article.
(Right to Cancel Accommodation Contracts by the Guest)
Article 6. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. If the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which
the Guest is liable (except in the case when the Hotel has requested payment of the deposit during thespecified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before payment),
the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the casewhen a special contract as pr escribed in Paragraph 1 of Article 4 has been concluded, the same shallapply only when the Guest is informed of the obligation of payment of cancellation charges in case ofcancellation by the Guest.
3. If the Guest does not appear by 7 p.m. of the accommodation date (without advance notice 2 hours
after the expected time of arrival if the Hotel is notified), the Hotel may regard the Accommodation
Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contract by the Hotel)
Article 7. The Hotel may cancel the Accommodation Contract under any of the foll owing circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases
other than those listed in Article 5 of the Hotel Business Act.
(1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a mannerthat will violate laws or act against the public order and good morals in regard to his/heraccommodation.
(2) When it is recognized that the Guest falls under any of the following items (a) through (c). (a)When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, ora person related to a crime group, or any other antisocial group.
(b) When the Guest is a juridical person or other organization whose business activities are controlled
by a crime group or a member of a crime group.
(c) When the Guest seeking accommodation is a corporation which any of directors are proven to be amember of an organized crime group.
(3) When the Guest is behaving in such a manner as to be an annoyance to other guests.
(4) When the Guest is a patient, etc. of specified infectious disease.
(5) When the Guest who intends to stay at the accommodation commits a violent demand act orasks for a burden exceeding a reasonable range with regard to the accommodation (except when theguest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph
2 of the Act on Elimination of Discrimination against Persons with Disabilities).
(6) When the Guest repeatedly makes a request to this hotel that is so burdensome in its
implementation that it may seriously impede the provision of accommodation-related services to otherguests, as specified in the Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
(7) When the Hotel is unable to provide accommodation due to natural calamities and/or other causesof force majeure.
(8) When the case falls under the grounds for refusing accommodation as stipulated in the "Ordinancefor Enforcement of the Ryokan Business Law" enacted by the relevant prefecture based on "othergrounds stipulated by the prefecture by ordinance".
(9) When the Guest does not observe prohibited actions such as smoking in bed, tampers with
fire-fighting facilities and otherwise breaches Hotel Regulations stipulated by the Hotel (restricted toparticulars deemed necessary in order to avoid causing fires).
2. If the Hotel has canceled the Accommodation Contract in accordance with the preceding Paragraph,
the Hotel shall not charge the Guest for any of the services during the contractual period he/she has notreceived.

AC C OMM ODAT I ON C LAU S E(Explanation of Cancellation of Accommodation Contract)
Article 7-2. In the event that the Hotel cancels the accommodation contract in accordance with thepreceding article, the Guest may request an explanation of the reasons for such cancellation.
(Registration)
Article 8. The Guest shall register the following particulars the Front Desk of the Hotel on the day ofaccommodation:(1) Name, address, and contact information of the Guest(s).
(2) Nationality and passport number for foreigners who do not have a domicile in Japan. (3) Other
particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to make payment of the charges in accordance with Article 12 by
any means other than Japanese currency, such as traveler's checks, coupons, credit cards, etc., these
credentials shall be shown in advance at the time of registration in accordance with the preceding
paragraph.
(Occupancy Hours of Guest Rooms)
Article 9. The Guest is entitled to occupy the contracted guest room of the Hotel from 3 p.m. on the
day of arrival to 10 a.m. on the day of departure. However, in the case when the Guest isaccommodated continuously, the Guest may occupy the guest room all day, except for the days ofarrival and departure.
(Observance of Hotel Regulations)
Article 10. The Guest shall observe the Hotel Regulations established by the Hotel. Hotel Regulations
are posted within the premises of the Hotel.
(Business Hours)
Article 11. The business hours of the Hotel facilities shall be notified in detail by brochures as provided,
notices displayed in various places, the Service Directory in guest rooms and other means.
2.The business hours specified in the preceding Paragraph are subject to temporary changes due tounavoidable circumstances of the Hotel. In such cases, the Guest shall be informed by appropriate
means.
(Payment of Accommodation Charges)
Article 12. The explanation of accommodation charges, etc. that the Guest shall pay is as listed in theattached Table No.1.
2. Accommodation charges, etc. as stated in the preceding Paragraph shall be paid at Front Desk at thetime of the Guest's departure or upon request by the Hotel in Japanese currency.
Other means acceptable to the Hotel are traveler's cheques, coupons and credit cards.
3. Accommodation charges shall be paid even if the Guest voluntarily does not utilize theaccommodation facilities provided for him/her by the Hotel.
(Liabilities of the Hotel)
Article 13. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to
the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or relatedagreements. However, the same shall not apply in cases where such damage has been caused due toreasons for which the Hotel is not liable.
2. The Hotel is covered by Hotel Liability Insurance to deal with unexpected fire and/or other disasters.
(Handling when Unable to Provide Contracted Rooms)
Article 14. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same
standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made, notwithstanding the provisions of thepreceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation
charges and the compensation fee shall be applied to reparations. However, when the Hotel cannot
provide accommodation due to causes for which the Hotel is not liable, the Hotel will not compensate
the Guest.
(Handling of Deposited Articles)
Article 15. The Hotel shall compensate for the Guest for damages when loss, breakage, or other damage
occurs to goods, cash, or valuables deposited at the front desk by the Guest, except in the case whensuch damage is caused by force majeure. However, for cash and valuables, when the Hotel has requested
the Guest for an appraisal of the value and the Guest has failed to do so, the Hotel shall compensate the
Guest up to a maximum of yen.
2. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused,through intent or negligence on the part of the Hotel, to the goods, cash or valuables brought onto thepremises of the Hotel by the Guest but are not deposited at the Front Desk. However, in the event thatthe type and value of the guest’s property or cash and valuables have not been disclosed in advance, thishotel shall compensate for damages up to yen, except in the case of intent or gross negligence on thepart of the hotel.
(Custody of Baggage and/or Belongings of Guest)
Article 16. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotelshall be liable to store it only in the case when such a request has been accepted from the Hotel.

AC C OMM ODAT I ON C LAU S E
The baggage shall be handed over to the Guest at the Front Desk at the time of his/her check-in.
2. When the baggage or belongings of the Guest are found after check-out and ownership of the article
is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. Whenno such instructions are given to the Hotel by the owner or when ownership is not confirmed, the hotel
will keep the property for 7 days, including the day of discovery, after which it will be reported to thenearest police station.
3. The Hotel's liability in regards to the custody of the Guest’s baggage and belongings in the case of
the preceding two paragraphs shall be in accordance with the provisions of Paragraph 1 of thePreceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article
in the case of Paragraph 2.
(Liability in Regard to Parking)
Article 17. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest
utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply
offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not.
However, the Hotel shall compensate the Guest for damage caused through intent or negligence on thepart of the Hotel in regards to the management of the parking lot.
(Liability of the Guest)
Article 18. The Guest shall compensate the Hotel for damage caused through intent or negligence onpart of the Guest.
(Governing Language)
Article 19. These Provisions are written both in Japanese and English. In the event of any inconsistency ordifference between the two versions of these Provisions, the Japanese version shall prevail in all respects.

TABLE NO. 1.
CALCULATION METHOD FOR ACCOMMODATION CHARGES, ETC.
Contents

Total Amountto be paidby guests

Accommodation
Charge(1)Basic Accommodation Charge(Room Charge)(2)Service Charge((1) x 10%)Extra Charges(3) Meals and Drinks and other Expenses(4) Service Charge ((3) x 10%)(5)Consumption Tax(6)Bathing Tax

Tax

1. Accommodation charges are based, in principle, on the basic accommodation charges
posted at the reception desk.
2. The most recent revision to the taxation law governs these terms.

TABLE NO. 2. CANCELLATION CHARGE
IndividualGroup

Date of cancellationof reservation

Up to 9 rooms or
14 persons per day

10 rooms or more,
15 persons or more per day

No Show

100%

100%

Accommodation day

100%

100%

1 Day before

50%

50%

3 Days before30%

9 Days before

30%_

20 Days before

_

10%

10%

1.The percentage signifies the rate of cancellation charges to the Basic Accommodation
Charges from the entire period. For "Package" accommodations, these rates apply to the full amount of the package.
2.When the number of days contracted is shortened, cancellation charge for the first day
shall be paid by the Guest regardless of the number of days shortened,