Use Case

Toyo Building Maintenance Co., Ltd.

Remote work support solution Optimal Second Sight
provides staff safety and security, and increases job
accuracy and efficiency
KEY POINTS
Improve safety of inexperienced staff by offsite work video sharing
Improve staff deployment and work
effectiveness through accurate remote
guidance
Available for various situations, including
offline and on mobile devices
Revolutionize operations in any division ofyour company

TBM Mega Solar solar panels

Using a remote solution to solve
management issues
Toyo Building Maintenance, Co.,Ltd(TBM)
providesfacility
management,construction,cleaning, security and othercommercial
building-relatedservices.
Many employees of TBM havework outside of the office,including during weekends and themiddle of the night. As a result,improving work efficiency andrevamping working styles are key
issues for TBM.
So, in 2015, TBM decided that aremote monitoring service toobserve off-site work from thehead office was needed. However,before looking at Optimal Second
Sight, the company first tried
another service.
Unfortunately, that service could
only transmit the site condition asstill images, and operators could
only contact off-site workers by
voice call. Not only did the service
have limited features, the company
also suddenly stopped offering theservice. TBM needed a better
replacement quickly.
Giving proper support bysharing real-time site video
After this, Optimal Second Sight
was considered. This service
provides communication in twodirections. First, the off-site worker
can share the current work
situation by transmitting real-timevideo of the work site through thecamera of a smart glass,smartphone, tablet, or anotherinternet-connected device. And theoperator can communicate withnot only voice calls. Workinstructions can be displayed overthe video with the red pen or
pointer features. These features
are powered by OPTiM’s patented“OverlayTechnology”(JapanPatent No. 5192462). It is also
possible to transmit manuals orother documents to the off-site
worker.
This remote monitoring lets users
to view a work site from multiple
perspectives, as well as allowing
the head office to precisely
understand off-site work setups
and procedures, both of which canhelp increase work accuracy andprevent mistakes.
Optimal Second Sight has
advantages
overcompetingproducts with not just features, butwith better pricing. “I wanted thiskind of product” said Masaru
Suyama, chief of Mega Solarpromotion, first division, who
single-handedly instigated the useof Optimal Second Sight in thecompany.

Toyo Building Maintenance Co., Ltd.
Founded in 1973. Current services include
equipment
management,
construction,cleaning management,
security, andmaking any space to be safe and secure. In
addition, with solar panel service MegaSolar, office moving support, remodeling,
and cleaning, the company be a part of any
aspect of building and room management.

Mega Solar
Toyo Building Maintenance
Mega Solar Promotion,First Division HeadMasaru Suyama

Configuring a large display
made of 9 59cm x 105cm
panels. The status of all ofMega Solar’s electricity
generation
systems
countrywide
canbeobserved easily

He also contributed to a newfeature of Optimal Second Sight:
offline support. “Mega Solarfacilities are often in places withspotty cell coverage, so sending
real-time video is impossible. So, I
requested a new feature to takeUse Caseimages offline, and then have theimages sent to headquarters when
the off-site worker’s device is able
to connect to the internet.”
OPTiM was able to develop thatfeature within a few months. Only
six months passed from the initial
request to having the service fully
integrated at Mega Solar. For
TBM, Optimal Second Sight was ahuge step up from the services
previously used.
FromMegaSolar,
TBM
expanded use of Optimal Second
Sight to other departments. For
example, BACS Center, which
manages160
unmannedbuildings.
A voice of support from HQ,
working to prevent accidentsSo, what actually happens whena company uses Optimal Second
Sight?
After introducing Optimal Second
Sight to its workers, BACS Centersaid that many regular inspections
could now be done by one person,
when, previously, they had to bedone by two people. According toBACS Center Director Makoto
Sasaki, out of 140 buildings that
require periodic inspection, 90 are
already able to be handled by oneperson. And, excluding large-scale

Toyo Building Maintenance Co., Ltd.

buildings that cannot be handledby only one person, BACS Centeris planning to increase the numberof buildings handled by one
person. Already, the effective useofpersonnel
issteadily
progressing.
Furthermore, Optimal Second
Sight is said not to only improvestaff utilization, but it also improves
work support. A new staff member
may have gaps in knowledge toproperly handle some off-sitework. In that case, Optimal Second
Sight allows for an operator tosend detailed instructions over the
real-time
images,andgivereassuring support through a voice
call.
According to Director Sasaki, “Inthe past, when off-site workers hasquestions,
theywouldcallheadquarters and receive only
vocal instructions over the phone.
Implementing Optimal Second
Sight allows us to not only givevisual instructions on how to dowork, but also lets us explain tonot do work. For example, if aworker is working with a highladder, and the operator considers
climbing it alone to be dangerous,
the operator can instruct to not dothat work for now.” This kind ofBACS Center

Toyo Building Maintenance
BACS Center
Director Makoto Sasaki

When working with the operator,
one person can perform routine inspections

A custom carrying case for theremote support equipment

Construction

Toyo Building MaintenanceConstruction Sales Division
Hiroshi Sasaki

Off-site worker

Support staffWorkSupport

Give directions on tablet or smartphone

communication
has
greatly
contributed to accident prevention.
The future of remote support
across the company
Regarding future use, Director
Sasaki says, “In the future, we will
be able to check video in Tokyo
from the BACS Center in Osaka.
We can also provide smart glasses
to partner companies for them toconduct the periodic inspections,which would reduce the number oftimes our staff would have to bedispatched during weekends andthe middle of the night, improving
our working conditions.” In addition,
at TBM, the implementing Optimal
Second Sight to other departments,
such as inspection and evaluation,
as well as cleaning, have begun,and research is being conducted tointroduce it to the Construction
Management department.
Director Sasaki often tells his staff
that “Optimal Second Sight is being
used by people in our field, andadvancing it. Straight from the worksites, the voice of Optimal SecondSight is being refined andspreading.

Air conditioning, lighting, and other standardbuilding facilities can be inspected

For more information on Optimal Second Sight, contact us through our website.
■ https://en.optim.co.jp/remote/secondsight/OPTiM Corporation Shiodome Building 21F 1-2-20 Kaigan, Minato-ku, Tokyo, 105-0022 Japan■ The information in this document is current as of September 2017. Please visit our website for the latest information. ■ The iPad name is a trademark of Apple Inc. in the United States and other countries. ■ The other corporate
names and product names mentioned in this document are registered trademarks or trademarks. ■ The information presented in this press release is subject to change without notice. ■ This document is an summary English translationof the original Japanese. In case of discrepancies, the original Japanese version will prevail as the official authoritative version.