General Business Terms

EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

1. General Provisions

3

1.1 Conditions of Providing Quotes

3

1.2 Adjustments

4

1.3 Identification

4

1.4. Doubtful Operations

6

2. Trading Transactions

6

2.1 General Provisions

6

2.2 Client’s Requests And Orders7

2.3 Open A Position

9

2.4 Close A Position10

2.5 Stop Out

11

2.6 Orders

11

2.7 Execution Of Orders

14

2.8 Solutions To Disputable Situations

16

2.9 Procedures Of Resolutions Of Disputable Situations

17

2.10 Interpretation Of Terms

18

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

These General Business Terms shall consist of two sections which describe procedures of non-trading operations
on the trading account of the Client as well as trading operations, procedure for settling disputes and conducting
communications.

1. General Provisions
1.1 Conditions of Providing Quotes
The terms for providing quotations depend on the type of account that the Client is using.
(a)
For all Trading Accounts:●

In addition to the terms outlined in Part E:CFD Trading Terms paragraph 2.1 of the Client Agreement, Quotes
may differ from the price of the underlying asset. If the underlying market is closed, quotations provided by theCompany reflect the assumed price of the underlying asset;●

The Company establishes a spread for each instrument in the contract specifications. The spreads shown on
the Company’s website are standard (average) spreads. The size of the standard spread may
increase/decrease depending on market volatility1. The Company shall be entitled to alter the amount of the
spread without prior written notification to the Client;(b)
In the case of unplanned interruption to the quote stream from the server caused by hardware or software
breakdown, the Company shall be entitled to synchronize the quotation base on the server serving trading Clientsusing other sources;(c)
The following may serve as sources of this type:●

Another trading or training server;●

Any other quotation sources.

(d)
In case any dispute arises in relation to interruption to the quote stream, all decisions will be taken in accordancewith the synchronized quotation base.

1.2 Adjustments
1

Clients who prefer to execute trading operations with financial instruments with a fixed spread may do so upon accepting the required trading
conditions presented on the Company's official website.

3

EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com(a)Determination of any adjustment or amendment of the size, value and/or number of the transaction (and/or of thelevel and size of any order) shall be at the Company's absolute discretion and shall be conclusive and binding upon
the Client.
(b)
Pointed information is posted at the Company’s Website.
(c)
Where applicable (e.g. where а security is based on shares in respect of which the issuer pays dividends) аdividend adjustment will be calculated in respect of open positions held on the ex-dividend day for the relevant
underlying security. Dividend adjustment will be credited to the Client's trading account if the Client buys, i.e. opensа long position, and debited if the Client sells, i.e. opens а short position.
(d)
The Company at its absolute discretion reserves the right to proceed with an Adjustment Event on a per session
basis. In this event, the Company may give the Client a notice of any applicable action that it decides to take as soon
as reasonably practicable, which for the avoidance of doubt may be after the relevant Adjustment Event.

1.3 Identification(a)Verification of the Client’s identity is made in order to prevent any unauthorized access to the Client’s account andis held by verification of the fact that the operations are made exactly by the Client.
(b)
During registration of a trading account the Client must provide the Company with correct and true information for
identification in accordance with the Company’s requirements (hereinafter referred to as the "Identification data"),as determined in its sole discretion. The Client shall inform the Company about changes in identification data inproper time.
(c)Personal data which shall be verified embodies ID or passport details and registration address, email address,
phone number etc.
(d)Passport details and address are being verified by the provided documents. For address confirmation Utility bill,
telephone bill, electricity bill can be provided. Email address is verified by sending email to it with verification code.
Telephone number is verified by sending sms with code or by call of the Company’s employees.
(e)
The list of non-trading operations for which verification procedure is demanded:●

Withdrawal requests;

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com●

Change of Access Data etc.

(f)
Means of the client verification (security types) are:●By e-mail;●By sms;(g)E-mail security type embodies sending by the Company to the Clients email, pointed out during the registration, averification code which should be entered on the Company website for processing of non-trading operation which
demanded verification.
(h)
SMS security type embodies sending by the Company to the Clients telephone, pointed out during the registration,a verification code which should be entered on the Company website for processing of non-trading operation
which demanded verification.
(i)
The Client may choose the security type during the registration process.
( j)
The security type may be changed if the information provided by the Client during registration fully matches that
contained in the documents provided by the Client at the Company's request. If the Client changes the security
type, withdrawal of funds can be made only after 3 working days from the moment of changing security type.
(k)
The Company shall reserve the right to suspend execution of non-trading operations if the Client’s identification
data are found incorrect or invalid as well as if the Client does not send the requested documents.
(l)
In case the Client loses the main password and e-mail specified at registration, account will be closed after acomplete check and the funds will be withdrawn proportionally to the account (s) they were deposited from.
(m)
In order to identify the Client, the Company has the right to request at any time after a trading account isregistered, inter alia, information and/or documentation and/or video calls for proof of identity, proof of residence,source of funds.

1.4. Doubtful Operations(a)
The Company shall monitor execution of these General Business Terms and be obliged to investigate doubtful
operations of the Client by stopping such operations for necessary time.
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com(b)
In case of investigation of doubtful operations of the Client, the Company shall be obliged to demand the
documents which are necessary for investigation from the Client.
(c)Signs of doubtful operations:●Execution of a great number of transfers in the absence of operations and/or minimal trading activity on the
trading account;●

Execution of operations devoid of apparent economic sense or other apparent purpose bearing the legal
nature;●

The client’s inability or denial to comply with any due diligence related request as per the provisions of theapplicable regulatory framework, including but not limited to the provision of personal information for
identification purposes and/or impossibility to prove the client’s identity and/or provision of false or misleading
personal information;●

Repeated attempts to execute non-trading transactions for benefit of third parties;●

Forgery of the documents given by the client, mismatch of documents, provided in different time periods andfalsely represent oneself to be another person.

(d)
The provided signs of doubtfulness of operations shall not be completed. A transaction can be found doubtful by
specialists of the Company as a result of complex analysis and concomitants.
(e)
The Company has the right to cancel questionable operations by the Client and/or charge commission(s) on thedeposit/withdrawing operations of a Client and/or block all his trading accounts as well as trading accounts ofClients involved in the conducting of these operations. In this case the funds of the Client shall be withdrawn by
any method convenient for the Company, subject to clause 1.4. (f) below.
(f)
Notwithstanding any other statement in the Client Agreement and/or the General Business Terms, clients’ operations
may be blocked and/or freezed temporarily if there is an investigation either by the Company and/or by any
regulatory body or authority and/or if the client is not in conformity to abide by the Company’s request in providing
the required information from time to time.

2. Trading Transactions
2.1 General Provisions(a)
The client terminal provides the facility to open Trading Accounts as these are specified on the Website from time
to time.
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com(b)
Buy orders (long positions) are made at the Ask price. Sell orders (Short positions) are made at the Bid price.
(c)
All open positions must be carried over to the following day from 21:59:00 to 22:00:00 according to time on theserver.
(d)
The spread is not a fixed value, its size is determined depending on the market situation. The average spreads areshown in the contract specification on the Company’s website.
(e)
The following types of execution are used in carrying out trades: Instant Execution and Market Execution. The typeof process used for each instrument is shown in the contract specification.
(f)
If necessary, the Company may change the type of execution for an instrument, giving 24 hours prior notice to theclient.
(g)
The main mean of issue of the Client’s requests and instructions shall be the client terminal.
(h)
The Company may provide the option to the Client to change the execution type for a specific type of account on the
Client’s personal area, unless client carried out a trading which is subject to prohibited trading techniques and/or
doubtful operations and/or for any other circumstance where the Company reasonably believes that it is necessaryor desirable to restrict the Client from doing so. In the occurrence of any such event, the Company reserves the rightto change the execution type to Market execution or Instant Execution. Further, the client will be restricted fromchanging the execution type of its account and/or to any other account that might be opened by the Client at any
time. Upon change of the execution type any future trades will be executed at the execution type set on the account.

2.2 Client’s Requests And Orders(a)
The Company is entitled to refuse a Client’s order or instruction relating to a Trading Account if:●

The Client’s instruction has not been given during the time that the quotation is valid, in the case of receipt ofa quotation through the client terminal;●

The Client’s instruction has not been received by the Company, in case the Internet connection is interrupted
through circumstances independent of the Company;●

The quotation provided is an obvious error;

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com●

The quotation is not a market quotation;●

The size of the trade is less than the minimum size indicated in the contract specification;●

Circumstances of force majeure indicated in paragraph 12 of Part A of the Client Agreement have arisen;●

When the position is opened, the amount of free margin is less than the amount of initial margin required inrelation to the particular position;●

There is no possibility to confirm the price of the financial instrument. In this case, the Client can see thefollowing errors: "Invalid prices", "Off quotes", etc.

●

If there is Company equipment maintenance;●

The Client has been recognized as insolvent or is trying to abuse the market.

●

The Client has carried out or attempts to carry out a trading activity which may be considered as market abuse
and/or market manipulation and/or fraudulent activity and/or insider dealing or information and/or prohibited
trading technique and/or is subject to paragraph 2, Prohibited Actions on the Trading Platform, Part C of the
Client Agreement.

(b)
In cases of cancellation of a transaction previously carried out or a change in price by a liquidity provider, thesechanges shall take place in the Client’s trading account.
(c)
The Client is insolvent, if he:●

The Client does not fulfill the duties specified in the Client Agreement and annexes to it;●

The Client does not observe margin conditions and requirements;●

Has been declared the bankrupt;(d)
In the case of the Client's insolvency Company (without the prior written notification) can:●Close all or any open positions at current market prices;●

Write off from Client's trading account the amount that the Client owes the Company;●

Close any trading account of the Client.

(e)
Refusal of a Client’s request or instruction is accompanied by a corresponding message on the client terminal.
(f)8

EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

In exceptional cases, the company, despite the cases described in paragraph 2.2 “d” of this General Business
Terms, can decide to execute Client's order.
(g)
In cases when expert advisor sends a great number of economically unreasonable orders (including and going
beyond numerous tries of trading operation execution with lack of free margin) the Company has a right to disable
electronic advisors work till the moment of Client error correction in electronic advisor software.

2.3 Open A Position(a)
In order to give an instruction to open a position the Client shall specify the quoted instrument and volume oftransaction.
(b)
Opening transaction volume is calculated using the following formulas:●

If CFD on currency pair tool is used: Opening transaction volume = volume in MT lots * contract amount *margin currency to USD exchange rate;(c)Margin currency is:●

For FOREX tool, first currency in the pair;(d)Instrument quoted through Instant Execution technology:●

To open a position via the client terminal the Client must click on the “Buy” or “Sell” button at the moment
when the streaming prices are suitable to him;●

If the current quoted price for the instrument has changed whilst processing of the Client’s instruction relating
to Trading Accounts has been in progress, the Company offers a new price or refuses execution. In this casethe requote window will appear, or the “Invalid Price” error message. If the Client wishes to open a position at
the newly offered price, he must reply “OK” within 3 seconds. In this case, the instruction is sent to the server
again and passes through all the stages and checks afresh. If the Client does not make the decision to carryout the transaction at the new price within the 3 seconds, the request to perform the transaction is not
accepted.

(e)Instruments quoted through Market Execution technology:●

To open a position by means of the client terminal the Client must click on the “Buy by Market” or “Sell byMarket” button. The Client’s instruction to open a position may be executed at a price which differs from thequoted price that the Client received in the client terminal during the last Market Snapshot in the following
cases:○

If the current quotation has changed since the time of the last Market Snapshot;
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com○

If the quotation from the last Market Snapshot applies to a smaller trade volume than the Client’s tradevolume;○If the liquidity provider has executed the transaction at this price.

●

In any event, the Client’s instruction is executed at the best available price from the Company’s liquidity
providers;●Once the server has received the Client's instruction to open a position, it will be automatically opened if theFree Margin is sufficient to open the position based on the margin requirements in effect at the time a positionis opened for a specific financial instrument;●

A new position is imputed to the list of open positions;●

New “Margin” for the cumulative Client's position, including imputed new position, is calculated at the current
market prices at the moment of verification;●

All Floating Profits/Losses for all open positions, including the imputed new position, are calculated at thecurrent market prices;●

New “Free Margin” is calculated as follows:●○

If “Free Margin” is more or equal to zero and the total Client position including imputed new position
does not exceed present limits specified for this type of account. Then the position is opened. The
process of opening the position is followed by the relevant record in the Server Log-File;○

If “Free Margin” is less than zero, then the Company has the right to decline the instruction to open theposition;○

If opening a tentatively added position with the current spread value will result in a Margin Call or
negative Equity value, the position will not be opened.

The Company has the right to prohibit the opening of new positions for a certain financial instrument for anindefinite period of time without the Client's prior notice.

An instruction to open a position shall be deemed executed and the position shall be deemed open once therelevant record appears in the server.

2.4 Close A Position(a)
In order to give an instruction to close a position, the Client shall specify the ticker and the volume of transaction.
(b)
Instruments quoted in the Instant Execution mode:●

In order to close a position via the client terminal the Client shall press the “Close ... “ button at the moment
when the Client is satisfied with the quote in the Quotes Flow;(c)
Instruments quoted through Market Execution technology:
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com●

To close a position by means of the client terminal the Client must click on the “Close…” button;●

The Client’s instruction to close a position may be executed at a price which differs from the quoted price that
the Client received in the client terminal during the last Market Snapshot in the following cases:○

If the current quotation has changed since the time of the last Market Snapshot;○

If the quotation from the last Market Snapshot applies to a smaller trade volume than the Client’s tradevolume;○If the liquidity provider has executed the transaction at this price.

(d)
In all cases, the Client’s instruction will be executed at the best available price from the Company’s liquidity
providers.
(e)

The position is deemed closed once the relevant record appears in the server.

2.5 Stop Out(a)
The Company has the right to forcibly close the Client's positions if the Stop Out level of margin is reached or thereis negative Equity. Please note that hedged positions are also subject to margin requirements in cases where theEquity of the Client’s Account has entered into a negative Equity; thus, the automatic Stop out facility will be
initiated.
(b)
If the Client has several Open Positions, the first position which has to be placed in the queue in order to becompulsorily closed is the one with the highest Floating Loss.
(c)
If a Stop Out execution has resulted in the negative equity of the Client's trading account it will be compensated so
as to bring Equity to $0.
(d)
The Company reserves the right, from time to time, at its sole discretion to change the Stop Out percentage andsuch change will be available on the Company’s website. Any such changes will become effective on the datespecified in the relevant notice. The Client acknowledges that an adjustment that is made to reflect a change of law
or regulation may, if necessary, take effect immediately and without notice. If an Event of Default occurs, theCompany at its absolute discretion, at any time with or without prior Written Notice, may increase the Stop Out levelor change the required Margin Level of a Trading Account, and may forcibly close any Client’s open positions or Stop
Out their trading account if Margin Level falls below 100%.
(e)
The Client may suffer losses due to Margin Calls, triggered Stop Outs and its Trading Account may go into negative
Balance. The Company will not be liable for any Margin Calls or losses (including due to Stop Outs). All clients are
fully and personally responsible for monitoring the activity of their trading accounts, including, without limitation,
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

whether and when any open position reaches Margin Call Level and to have available equity at all times to maintain
Trading Account’s open positions.

2.6 Orders(a)Order types in the trading platform.
In order to open a position the following orders may be used:●“Buy Limit” - an order to open a Long Position at the price lower than the price at the moment of placing theOrder;●“Buy Stop” - an order to open a Long Position at the price higher than the price at the moment of placing theOrder;●"Buy Stop Limit" is a type of order that combines the first two types. It is a Stop order to place a "Buy Limit"
order. As soon as the future "Ask" price reaches the value specified in the order, a "Buy Limit" order will be
issued at the level specified in the order. Moreover, the current price is less than the price that, when reached,will cause a pending order to be placed;●“Sell Limit” - an order to open a Short Position at the price higher than the price at the moment of placing theOrder;●“Sell Stop” - an order to open a Short Position at the price lower than the price at the moment of placing theOrder;●"Sell Stop Limit" is a Stop order to place a "Sell Limit" order. As soon as the future “Bid” price reaches the value
specified in this order, a “Sell Limit” order will be issued at the level specified in the order. Moreover, thecurrent price is greater than the price that, when reached, will cause a pending order to be placed, but theprice of the pending order will be greater than the trigger price.

In order to close a position the following orders may be used:●“Stop Loss” - an order to close a previously opened position at the price less profitable for the Client than theprice at the moment of placing the Order;●“Take Profit” - an order to close a previously opened position at the price more profitable for the Client thanthe price at the moment of placing the Order.

(b)
Placement and time of orders.
●

The Client may place, modify or delete orders only within trading hours for the relevant Instrument. The
trading hours for each Instrument are indicated in the Contract Specifications;●

Pending orders on the Instruments, which are traded 24 hours a day, have “GTC” “Good Till Cancelled” status.
The expiry date and time can be set by the Client in the “Expiry” field;●

Pending orders on the instruments, which are not traded 24 hours a day, have “Day Order” status and will bedeleted at the end of a trading session;

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com●

Stop Loss and Take Profit for all Instruments have “GTC” status “Good Till Cancelled”;●

In order to give an Instruction to place a pending order, the Client shall specify the following required
parameters: instrument, transaction size, order type and order level. In addition the Client may indicate thefollowing optional parameters: level of “Stop Loss”, level of “Take profit”, date and time when the pendingorder expires;●

The Instruction will be declined if any of the required parameters is not specified or is incorrect, any of theoptional parameters is incorrect;●

If the Client gives an instruction to place “Stop Loss” or “Take Profit”, the following information must be
specified: ticker of the open position, level of the “Stop Loss” and level of the “Take Profit”.

(c)While giving an instruction to place “Stop Loss” and/or “Take Profit” orders on opened position or pending order,
the difference in pips between the “Stop Loss”, “Take Profit” or the pending order level and the current market
price must not be less then the “Limit & Stop Levels” parameter indicated for each Instrument in the Contract
Specifications, and the following conditions must be met:●

For the “Stop Loss” order on the Short Position the current market price is the Ask price and the ordermust not be placed lower than the Ask price plus the “Limit & Stop Levels” parameter indicated for thisInstrument;●

For the “Take Profit” order on the Short Position the current market price is the Ask price and the ordermust not be placed higher than the Ask price minus the “Limit & Stop Levels” parameter set for thisInstrument;●

For the “Stop Loss” order on the Long Position the current market price is the Bid price and the order mustnot be placed higher than the Bid price minus the “Limit & Stop Levels” parameter set for this Instrument;●

For the “Take Profit” order on the Long Position the current market price is the Bid price and the ordermust not be placed lower than the Bid price plus the “Limit & Stop Levels” parameter set for thisInstrument;●

For the “Buy Limit” order the current market price is the Ask price and the order must not be placed higher
than the Ask price minus the “Limit & Stop Levels” parameter set for this Instrument;●

For the “Buy Stop” order the current market price is the Ask price and the order must not be placed lower
than the Ask price plus the “Limit & Stop Levels” parameter set for this Instrument;●

For the “Sell Limit” order the current market price is the Bid price and the order must not be placed lower
than the Bid price plus the “Limit & Stop Levels” parameter set for this Instrument;●

For the “Sell Stop” order the current market price is the Bid price and the order must not be placed higher
than the Bid price minus the “Limit & Stop Levels” parameter set for this Instrument.

(d)An order is deemed placed once the relevant record appears in the server.
(e)

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

An instruction to place an order will be declined by the Company if it precedes the first quote on the Market
Opening.
(f)
If the Client gives an Instruction to modify pending order parameters, the Client shall specify the following: ticker,
pending order level, level of “Stop Loss”, level of “Take Profit”. If any of the indicated information is incorrect andthe orders are placed/modified/deleted via the client terminal without using an Advisor, the instruction will bedeclined and the “Modify ...” button will remain inactive. In case the Client frequently modifies the pending orders,
during periods where certain market conditions are met including without limitation (i) not enough volume in theunderlying market, (ii) insufficient liquidity (iii) market volatility (iv) price gap, as a result of which the legality or
genuineness of the pending order is under doubt or questionable at the absolute judgment of the Company orwhere the modification leads to a disadvantage against the Company, the Company reserves the right to:●

decline / refuse to open or modify or execute a pending order;●

open the pending order with a different price than the Client’s requested price;●

reject the Client;(g)
If the Client gives an instruction to modify “Stop Loss” and “Take Profit” orders on the open position the Client shallspecify ticker, level of “Stop Loss”, level of “Take Profit”. If any of the indicated information is incorrect and theorders are placed/modified/deleted via the client terminal without using an Advisor, the instruction will be declined
and the “Modify ... ” button will remain inactive.
(h)When the Client gives an instruction to delete a pending order, the Client shall specify its ticker. An instruction tomodify or delete an order is deemed executed and the order is deemed modified or deleted once the relevant
record appears in the server.
(i)
The Company has the right to deny order modification in case the set price of "Stop Loss" or "Take profit" implies
current price automatic execution at the moment of the modification.
( j)
The Company is also entitled to refuse to open or modify pending orders if the order Stop Loss is nearer to the
opening price than the distance of the average spread(k)
The Company has a right to use market price when executing Take Profit, Stop Loss, Buy Limit, Sell Limit, Buy Stopand Sell Stop orders. Herewith Take Profit, Buy Limit, Sell Limit orders slippage in favor of a Client, Stop Loss, Buy
Stop, Sell Stop orders slippage at a loss of a Client.
(l)
If stop orders are frequently placed at prices in very close proximity to the current prices and/or are frequently
modified to stay at that level, especially during volatile or abnormal market conditions, the Company may be unable
to offer our standard trading conditions.
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

2.7 Execution Of Orders(a)
The Order is placed in the queue in order to be executed in the following cases:●

The “Take Profit” on open Long Position is placed in the queue in order to be executed if the Bid price in the
Quotes Flow becomes equal or higher than the order level;●

The “Stop Loss” on open Long Position is placed in the queue in order to be executed if the Bid price in the
Quotes Flow becomes equal or lower than the order level;●

The “Take Profit” on open Short Position is placed in the queue in order to be executed if the Ask price in the
Quotes Flow becomes equal or lower than the order level;●

The “Stop Loss” on open Short Position is placed in the queue in order to be executed if the Ask price in the
Quotes Flow becomes equal or higher than the order level;●

The “Buy Limit” is placed in the queue in order to be executed if the Ask price in the Quotes Flow becomesequal or lower than the order level;●

The “Sell Limit” is placed in the queue in order to be executed if the Bid price in the Quotes Flow becomesequal or higher than the order level;●

The “Buy Stop” is placed in the queue in order to be executed if the Ask price in the Quotes Flow becomesequal or higher than the order level;●

The “Sell Stop” is placed in the queue in order to be executed if the Bid price in the Quotes Flow becomesequal or lower than the order level.

The Company will endeavor to execute Limit Orders at the limit price requested by the Client. However theCompany may not be able to execute any of the Limit Orders for reasons including without limitation (i) there is notenough volume in the underlying market, (ii) the order exceeds the Company’s risk management limits as set andamended by the Company from time to time based on market conditions and other relevant factors, (iii) the bid or
ask (whichever relevant to your Limit Order) is not at the required level i.e. if the order is to sell then the bid levelmust reach your limit price, if the order is to buy, the ask price must reach the limit price.
(b)
Order activation for Trading Accounts on the server takes up to 5 seconds.
●

Subject to any exceptions defined in current clause below,when the order price falls into a price gap onmarket opening or in abnormal market conditions, the order will be executed by the market price at thetime of the execution at the moment that activation of the order ends;●

The following rule operates for orders that fall in a gap on certain currency pairs as shown on the
Company’s website:○

if the order is executed in market conditions different from normal (for example: under conditions of
low liquidity), or

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com○

if the price specified in the pending order falls into the gap and the difference (absolute value) in pips
between the market price at the time of the execution (after the gap) and the price of the order isequal to or exceeds a certain number of pips (gap level) for a particular instrument,●such an order, as mentioned in either i) or ii) above, will be executed at the market price at the time of theexecution that follows the gap. In all remaining cases the order execution price will correspond to theprice specified in the order .

●Buy Stop, Sell Stop and Stop Loss Orders may be executed at a level worse than that specified by the
Client; and Buy Limit, Sell Limit and Take Profit Orders may be executed at a level better than that specified
by the Client.

●

The Company, at its absolute discretion, may allow the Client to execute the ordered price at the requested
price regardless of whether the order falls into a price gap and/or to remove any Limit and Stop Level
indicated for specific Instruments in the Contract Specifications. Further details might be found in the Clients’
Personal Area and/or the Website and/or to be communicated directly to the Client. Company reserves theright at its absolute discretion, to cancel / modify / change the above in case of doubtful operations by the
Client or for any other reason at its absolute discretion. In such a case the ordered price shall be executedby the market price at the time of the execution and under no circumstances Company shall be held liable
for any consequences or losses.

2.8 Solutions To Disputable Situations(a)
The Client has the right to lodge a complaint if any disputable situation arises. In such a case, please consult theComplaints Procedure for Clients as this can be found on the Company’s website, as amended from time to time.

(b)
The Server Data, Data Base and Server Log-File are the main information source in the case of any complaints. If
the Server Data, Data Base and Server Log-File have not recorded the relevant information the Client refers to, theargument based on this reference may not be considered.
(c)
Any references to the quotes of other companies are not qualified and will not be considered.
(d)
The complaints are not accepted:●

Unexecuted requests which are given by the Client during technical works on server;●

In respect of deals made by the Client using temporary excess Free Margin on the trading account gained
as a result of a profitable position cancelled by the Company afterwards and subject to annulment;●

In respect of the difference in the prices for the Contract for Difference in the trading platform and for theunderlying asset of the Contract for Difference;16

EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com(e)
The Company resolves all disputable cases by elimination of complaint reasons, including reopening erroneously
closed positions.
(f)Losses shall not be compensated to the Client in the case when occurred before the disputable case, stated in thecomplaint.

2.9 Procedures Of Resolutions Of Disputable Situations(a)Change and placement of pending order.
●

Pending Orders are considered to be erroneously placed or modified in the following cases:○

If transactions are made before market opening;○

In case of wrong quotes;○

In case of failure in the trading platform.

●

In these cases a pending order or open positions due to execution of a pending order shall be deleted;●

No complaints are accepted if the Client is not able to place a pending order or modify the levels of pendingorder or the Company does not execute the instruction of the Client to modify or place an order due to poorconnection on the part of the Client or server, as well as the claims specified in clause “a”;●

While the dispute remains opened, the Company has the right to trigger the pending order in thechronological order in which they would have been triggered if the Client's instruction would have been
executed at the time it was received by the Server;●

The Client’s claims regarding impossibility of execution of transactions during resolution of the dispute are notaccepted;●

After the Company makes a decision on the dispute, the Client will be informed about it.

(b)Open and close a position.
●

When the Client could not open or close a position or the Company could not execute the Client’s instruction
to open/close a position, the Client’s claims will not be considered in the following cases:○

Poor connection on the part of the Client or the server;○

Error in a quote;○Transactions were made before market opening;○

Failure in the trading platform or software of the server

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com●

If the Client’s account doesn’t have enough funds for a transaction execution or the limit on overall number oftransactions (order placements, position opening) for this type of the account is exceeded, the Client’s claims
about impossibility to open a position are not accepted;●

The Client’s position can be deleted if the instruction to open a position is received before market opening or
has been executed at the price of the day before today or in case of erroneous quote;●In case of erroneous deletion of positions, the Company shall be entitled to make a decision on the further
resolution of the issue on this position: either recovery of the position or payment of an indemnification to the
Client;●

The Client’s claims regarding impossibility of execution of transactions during resolution of the dispute are notaccepted.

2.10 Interpretation Of Terms
In these General Business Terms terms shall have the meaning given in the Client Agreement. In the absence of adefinition in the Client Agreement, then the terms shall have the meaning below:“Account History” shall mean all completed transactions and depositing/withdrawal operations on the Trading
Account.
“Account type” shall mean account type conditions. The list of possible account types offered by the Company canbe found on the Trading Conditions page on www.exness.com. Account type is chosen during the registration of
trading account and cannot be changed afterwards.“Auto referral activity” shall mean when Introducing Broker
gets commissions from trading operations carried on trading accounts by direct or circumstantial evidence
controlled by the Introducing Broker.
“Bar /Candle” shall mean a Chart element, which shows opening and closing prices, as well as lowest and highest
prices for the definite period of time (for example, minute, 5 minutes, a day, a week).
“Basic market” shall mean the market on which a basic asset for CFD is traded.
“Buy Limit” has the value specified in the General Business Terms in section orders.
“Buy stop” has the value specified in the General Business Terms in section orders.
“Chart” shall mean the Quotes Flow in the form of a chart. For the period relevant for a Bar/Candle:●

Bar/Candle high is the highest Bid,●

Bar/Candle low is the lowest Bid,●

Bar/Candle close price is the last Bid,●

Bar/Candle open price is the first Bid.

“Client Terminal Log-File” shall mean the file, which is created by the Client Terminal in order to record all the
Client's Requests and Instructions to the Dealer with accuracy to a second.
“Company’s account” shall mean bank and/or digital account of the Company as well as the Company’s account in
the processing center.
“Controversial situation” shall mean: 1) a situation when the Client considers that the Company as a result of theactions or inactivity has broken one or several provisions of the Client’s agreement and it’s appendices. 2) a
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com

situation when the Company considers that the Client as a result of the actions or inactivity has broken one orseveral positions of the Client’s agreement and appendices to it; 3) a situation when a trading operation was madeby the Client under non- market quotation, or to the first quotation at market opening, or under the quotation
received by the Client in the issue of the Company’s appreciable error or failure in the software of a trading
platform.
“Day Order” shall mean a Pending Order which is automatically deleted at the end of the trading session.
“Electronic payment system” shall mean a combination of procedures and connected with them computer
networks and software, used to perform financial transactions and mutual settlements between the participants ofthe system. In the system transactions are conducted using bank cards, e-money and cash.
“Fast Market” shall mean rapid movements on the market for the short period of time often causing Price Gaps.
Generally it may occur immediately before or after any important event such as:
A. releases of main macroeconomic indicators on global economies, which have great impact on the financial
market;B. central banks decisions on interest rates;
C. press conferences and speeches of the central banks heads, heads of state, financial ministers and othersignificant announcements;
D. interventions;E.

terror attacks;F.

natural disasters or other Acts of God which cause the announcement of the state of emergency (or otherrestrictive measures) on the affected territories;

G. war or any other military actions;
H. political force majeure: dismissal or appointment (including election results) of the government executives;I.

any other similar events which influence price movements.

The above list is not exhaustive.
“Flat market” shall mean market condition when quotes are received by a terminal rarely for an extended period
then during normal market conditions. As a rule, such market conditions is typical for Christmas holidays, national
holidays in the G7 countries, from 20:00 till 00:00 GMT +0 etc.
“Full Complete transaction” shall mean a transaction which consists of two counter deals with the same
size/volume (opening position and closing position): the purchase and subsequent sale or sale and subsequentpurchase.
“GTC (Good Till Canceled)” shall mean an order that has force till a Client will send an instruction to cancel theorder.
“Instant Execution” shall mean an execution mechanism when a Client sees a real-time stream of quotations of theCompany, thus a Client may proceed with desired transactions.

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com“Instruction to transfer funds to another trading account” shall mean notice transmitted through the Personalarea from the Company’s web-site with the purpose of charge-off of funds from the Client’s trading account toother trading account registered in the Company.
“Limit & Stop levels” shall mean minimum value in pips from the level of placed order to the current price (the levelof pending order).
“Liquidity provider” shall mean a financial institute which has sufficient floating capital and works as a counterpart
for company clients in the execution of financial instruments.
“Locked positions” shall mean long and short positions of the same size and instrument opened on the trading
account.
“Market conditions are different from normal” shall mean a thin market or fast market.
“Market execution” shall mean execution which is carried out according to client's orders, but the execution priceis not guaranteed.
“Market Opening” shall mean the resumption of trade after the weekends, holidays or after a break between
trading sessions.
“Maximum deviation” is a parameter set by the client on the client's terminal that determines the maximum
deviation (in pips) between the execution price and the requested price when opening and closing a position.
“Modification” shall mean Client's request for order level change. The order is considered to be modified after the
relevant note appears in server database.
“Non market quote” / “Spike” shall mean a quote that satisfies one of the following conditions:●

it involves a substantial price gap;●

within a short period of time the price returns to its initial level with the formation of a price gap;●

price behavior was not volatile before the appearance of said price;●

the quote differs from quotes from other major market participants by more than 10%;●

the quote appeared during non-trading hours for the underlying asset;●

at the time of the quote's appearance there were no macroeconomic events and/or corporate news that weresignificantly affecting the instrument's exchange rate. The Company may delete quotes that are characteristicof a non-market quote from the Server's Quote Base.

“Non-trading operations” include depositing / withdrawing funds from the client's trading account, changing
passwords, changing leverage, and filing a complaint.
“Normal Market Conditions / Normal market” shall mean the market where:●

there are no considerable breaks in the Quotes Flow in the Trading Platform; and●there is no fast price movement; and●there is no Price Gap.

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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com“Order’s ticket” shall mean a unique identity number assigned in the trading system to each of open positions ordelayed order.
“Partner link” shall mean a special URL link by which new clients are attracted. After completion of registration acustomer becomes the Company’s Client and Partner starts receiving commission by the named formula in thePartnership Agreement.
“Pending order” shall mean client’s instruction to open a position when the market price reaches the order level.
“Point” shall mean a unit of less significant rate / The smallest increment of change in a foreign currency price, either
up or down.

“Pip” shall mean a price movement equal to ten (10) points either up or down.
“Price gap” shall mean the situation in trading when the price is different from the previous one by more thanminimum price change.
“Quoting” shall mean the process of providing the Client with the Quotes in order to make a transaction.
“Quotes Base” shall mean Quotes Flow information stored on the Server.
“Rate” shall mean: 1) CFD on currency pair: the value of the base currency in the terms of the quote currency;“Sell Limit” shall mean its meaning is determined in the General Business Terms Orders Article.
“Sell Stop” shall mean its meaning is determined in the General Business Terms Orders Article.
“Server Log-File” shall mean a file that contains information about all server-related events, including Clients'
requests and instructions.
“Stop Loss” shall mean a close of position at a price less profitable for the Client than the price that exists when
the order is placed.
“Stop out” shall mean automatically server generated compulsory position closure order (starting from the least
profitable position and until the Margin Level requirements is met without agreement and preliminary notification to
the Client) in a situation when the equity in an Account reaches the Stop Out level (namely drops below the Margin
Level to maintain open positions) or when the equity of a hedged Account has entered into a negative Equity.
“Take profit” is an order to close a position at a price more profitable for the Client than the price that exists when
the order is placed.
“Trading operations” include operations to buy/sell financial instruments, placing, modifying, and deleting pendingorders.
“Trading Platform Time Zone” shall mean the time zone in which the Server Log-File records any event. At thetime of the release of this document the Trading Platform Time Zone is GMT +0.
“Trailing Stop” shall mean a feature of the client terminal that makes it possible to generate instructions to change
a position's Stop-Loss level based on specified parameters without the Client's involvement.
“Volume of trade /Trading volume” shall mean the product of the number of lots on the lot size.
“Limit Order” shall mean a Client’s request to buy or sell a financial asset when the market price reaches the pricespecified in the order. The price indicated in Limit Order is always better than the current market price.
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EXNESS B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao
Website: www.exness.com, email: support@exness.com“Stop Order” shall mean a Client’s request to buy or sell a financial asset when the market price reaches the pricespecified in the order. The price specified in the Stop Order is always worse than the current market price.

Version: 26 June 2024 /010

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