The Japanese version shall be the original.

Protection of Personal Information Policy
TACHIHI Culinary Base Co., Ltd. (“TCB”) Basic Policy on Information Security andProtection of Personal Information
Given the importance of information security and the protection of personal information
in a culture of advanced information and communications, TCB endeavors toappropriately manage and protect the information in its possession in accordance with thepolicy stated herein.
⒈ Compliance with Laws and Regulations, etc.
TCB shall comply with laws concerning the protection of personal information and otherrelevant laws, policies, guidelines, etc. prescribed by regulatory bodies in the handling ofpersonal information.
⒉ Collection of Personal Information
TCB shall, in relation to the business that TCB operates, clearly state the purpose of useof the collection of personal information and collect the personal information required forachieving the stated purpose of use through lawful and fair means.
⒊ Purpose of Use
TCB shall use the personal information collected from customers for the purposes set forth
hereunder① To provide services related to the accommodation business and food and beverage
service business② To contact customers to confirm reservations, etc.
③ To inform and confirm with customers about product delivery, payments, notices, andtransactions④ To provide information, advertise, publicize, and carry out surveys regarding TCB’s
hotel business⑤ To determine and develop the usage conditions of TCB facilities, products, services,
Auberge TOKITO〒190 - 0022 東京都立川市錦町一丁目24番地26

Auberge TOKITO
1-24-26 Nishiki-cho, Tachikawa Tokyo 190- 0022, Japan
Tel 042 - 525 - 8888（代表） www.aubergetokito.com

etc.
⑥ To improve the website managed by TCB and TCB products and services, etc.
⑦ To perform other duties incidental or related to the purposes of use described above⑧ To fulfill obligations pursuant to notification and direction of laws and regulations⒋ Provision to Third Parties
TCB shall not provide or disclose personal information to third parties without the consent
of the customer(s) concerned or unless approved in accordance with laws and regulations.
⒌ Establishment of a Management System
TCB shall organize an internal management system for personal information and clearly
outline the allocation of roles and responsibilities.
⒍ Compliance with Internal Rules, etc.
TCB shall create internal rules, etc. concerning the management of personal information,and TCB employees (including executive officers, employed workers, and temporary staff;
the same shall apply hereunder) shall comply with such rules.
⒎ Implementation of Safety Control Measures
TCB shall implement safety control measures to prevent unauthorized access toinformation and the loss, damage, falsification, leaks, etc. of such information.
⒏ Provision of Training and Educational Activities
TCB shall provide training and educational activities for employees in order to enhancetheir knowledge and awareness of personal information management so that personal
information is managed appropriately through familiarization with the said subject.
⒐ Coordination with Subcontractors
If TCB subcontracts work relating to personal information management to othercompanies, TCB shall select a party with adequate experience and capabilities, prescribe
matters concerning the duty of confidentiality in the relevant agreements, and ensure thatthe information is managed appropriately.
⒑ Management Improvement Initiatives
TCB shall regularly review whether personal information is appropriately managed andcontinuously engage in internal initiatives to improve the management of personalinformation.
⒒ Measures Upon Occurrence of Accidents
If accidents, such as personal information leaks, occur, TCB shall minimize the damage
thereof and shall promptly publish the necessary information and take appropriate internalmeasures, including measures to prevent the recurrence thereof.
⒓ Customer’s Rights
TCB shall respond to requests from customers for notification of the purposes of use,
disclosure, correction, addition, deletion in part, suspension of use, deletion in whole,suspension of provision of the customer's own personal information held by TCB to a thirdparty, or disclosure of records of provision of such personal information to a third party(collectively, “Request for Disclosure, etc.”) without delay in accordance with the laws andregulations. However, TCB may not be able to respond to a customer’s request if TCB is
not under a legal obligation to respond to a Request for Disclosure, etc. If you wish to makea Request for Disclosure, etc., please contact the following Inquiries Desk.
⒔ Inquiries Desk
Please contact the inquiry desk at the address provided below for customer inquiries,
complaints, and requests. For inquiries about personal information, TCB shall respond ina prompt manner within a reasonable period upon verification of the customer’s identity.
TACHIHI Culinary Base Co., Ltd.
Reception hours: 10:00 a.m. to 6:00 p.m.
Inside theAuberge TOKITO

1-24-26, Nishiki-cho, Tachikawa, TokyoJAPAN 1900022
Email: info@aubergetokito.com
TEL: +81(0)42-525-5100⒕ Publication of this Policy
TCB shall broadly publish policies concerning information security and the protection ofpersonal information, including this Policy, by posting on its website, etc.
⒖ Amendments
TCB may amend this Policy without advance notification. Amendments to this Policy shalltake effect at the time TCB publishes the amended Policy on its website.
Handling of Reservation Records
TACHIHI Culinary Base Co., Ltd. (“TCB”) shall handle the customers’ reservation
records as stated herein.
⒈ Management of Personal Information
Recognizing the importance of personal information acquired from customers, TCB shallhandle the same with great care and shall appropriately manage such informationaccording to the Information Security and Protection of Personal Information Policy.
⒉ Shared Use
TCB shall share the reservation records of customers as follows⑴ Shared personal information: customer’s name, telephone number, address, email
address, age, gender, employer, mileage membership number, mileage membership tier,the name of hotel at which the customer will stay, dates of stay, package plan, applicablerate, mileage, arrival time, specific requests, and credit card number to guarantee
reservations⑵ Scope of Users: Group companies of TCB, TCB-managed hotels, TCB alliance hotels,
travel agencies, airlines, and credit card companies⑶

Responsibility: TCB shall bear the responsibility for management of personal

information⒊ Provision of Reservation Records to Travel Agents
Provision of Reservation Records to Travel Agents TCB shall provide the above
information described in item 2(1) to travel agents if an inquiry is made based on areservation number provided to the travel agent by a customer.
⒋ Provision to Third Parties
Except for items 2 and item 3, TCB shall not provide or disclose reservation records andinformation to third parties, unless customers have given their consent or as required tocomply with laws and regulations, etc.
⒌ Confirming Reservations
TCB shall issue a reservation confirmation for reservations accepted by the Auberge
TOKITO following finalization by mail, fax, or email, etc. to the address, telephonenumber, fax number, or email address specified by customers. Furthermore, please notethat when making reservations via the hotel website, an email message confirming thereservation will be sent to the email address provided by the customer.
⒍ Inquiries, etc.
TCB shall accept inquiries and modification requests, etc. relating to reservation records
from customers as follows and shall respond promptly within a reasonable period at theaddress provided below:
TACHIHI Culinary Base Co., Ltd.
Reception hours: 10:00 a.m. to 6:00 p.m.
Inside theAuberge TOKITO

1-24-26, Nishiki-cho, Tachikawa, Tokyo
JAPAN 1900022
Email: info@aubergetokito.com
TEL: +81(0)42-525-8888⒎ Other Inquiries, etc. regarding Reservations
For customer inquiries, amendments, etc. about reservation records for facilities other thanAuberge TOKITO, please contact the hotel, facility, travel agent, etc. with which thereservation was made directly.
Handling of Other Information Registered on the Website
TACHIHI Culinary Base Co., Ltd. (hereinafter referred to as “TCB”) shall handle personalinformation, such as responses to online questionnaires, applications for various events
that include prizes, requests for information materials, etc., entered or registered bycustomers on the website as described below⒈ Management of Personal Information
Recognizing the importance of personal information, TCB shall handle the same with greatcare and appropriately manage such information according to the Information Security andProtection of Personal Information Policy.
⒉ Reference, Amendments, and Suspension of Use of Personal Information
If the customer contacts the inquiry desk at the address provided below with an inquiry orrequest to modify or suspend the use of their personal information, such inquiry shall bedealt with in a prompt and appropriate manner within a reasonable period.
TACHIHI Culinary Base Co., Ltd.
Reception hours: 10:00 a.m. to 6:00 p.m.
Inside theAuberge TOKITO

1-24-26, Nishiki-cho, Tachikawa, TokyoJAPAN 1900022
Email: info@aubergetokito.com
TEL: +81(0)42-525-5100⒊ Provision of Personal Information to Third Parties
TCB shall not provide or disclose personal information to third parties, unless customers
have given their consent or as required comply with laws and regulations, etc.
⒋ Personal Information in Linked External Websites
TCB assumes no management responsibility whatsoever for the gathering of personal
information conducted via other companies’ websites linked to the TCB website.
⒌ Data Protection
The TCB website uses SSL (Secure Sockets Layer) encryption technology as a safetymeasure on all pages on which personal information is entered when gathering customers’
personal information. As a result, the data traveling across the internet is encrypted toprevent data leaks.
SSL
SSL (Secure Sockets Layer) refers to the protocol for encrypting and transmitting
information over the internet. SSL is a security function that aims to protect important
information, such as personal information transferred over the internet, from theft,falsification, and spoofing by third parties. On the website operated by TCB, the room
reservation page for entering personal information is an SSL secure page. (Certain pages
allow users to select non-SSL communication.)⒈ Importance of SSL
The encryption of protocols currently used on the internet is not regulated, and, thus, thirdparties are able to insert line monitors, personal computers, etc. into lines to view
information that is transmitted across the internet. The internet is a network made up ofinterconnecting websites, and a number of relay sites exist between access points and users,
making it difficult to confirm whether a site is safe. For this reason, the TCB website
prevents interception, etc. by third parties by utilizing secure communication using SSL
when transmitting important information, especially personal information, etc. over theinternet.
⒉ SSL Structure
SSL first conducts electronic authentication between TCB and customers prior tocustomers’ sending personal information (digital certificates and digital signatures) andtransmits data after conducting cross-certification. In doing so, exchanges between TCB
and customers are disturbed by random digits, and false transmissions to third parties,
posing as customers, attempting to steal data are prevented. Furthermore, informationtransmitted using SSL is encrypted using a method that combines two types of encryption
methods – public key encryption (RSA) and symmetric key encryption (private key
cryptography). An electronic “key” is required to decipher this information. Even if
information is intercepted by third parties, it is impossible to decrypt encrypted
information without the correct key. Although the number of available keys is finite, it isextremely difficult for third parties to decrypt information, as it requires an unrealisticallylong time, even if work is conducted using a computer, etc., to find the right key by testing
all keys in turn.
⒊ SSL Enabled Browsers
A special configuration is not necessary in order to use SSL. SSL functions automaticallywhen using SSL enabled browsers, such as Internet Explorer, Firefox, etc., in their default
configuration. It may not be possible to access SSL secure pages or enter information whenusing browsers that do not support SSL.
*It may not be possible to transmit information using SSL due to firewall configurations,
if the customer is connected to the internet via a firewall on an internal LAN, such as a
LAN within a company.
⒋ Data Protection
The website operated by TCB uses SSL (Secure Sockets Layer) encryption technology on
the credit card payment page, and other pages on which personal information is enteredas a safety measure when gathering customers’ personal information. As a result, the datatraveling across the internet is encrypted to prevent data leaks.

This document is posted only for the purpose of providing information to customers. It
does not intend to recommend, request, or demand the use or otherwise of any specificsoftware products.
About Use of Cookies
On the TACHIHI Culinary Base Co., Ltd. (hereinafter referred to as “TCB”) website, webservers called “Cookies” collect information such as internet users’ web browsing history
and e-commerce site purchasing history which can be used to analyze users’ interests andpreferences (“Informative Data”), by using technology to identify a user’s computer(browser) using industry standard technology, etc.
①Cookie IDs (codes issued by websites each time Cookies are sent)②Page URLs of the websites visited by users through their computer (browser)③ Page categories (segments) and analysis results, etc. for websites visited by users
through their computer (browser), and④Websites visited by users, webpages viewed, and any other site transition or behavior
history of users using their computer (browser)
We only identify individual data units and in no way identify each individual. The retention
period for Informative Data collected by TCB is two (2) years from the last date each user
visits the corresponding website through their computer (browser)