Tour Terms & Conditions
These tour conditions shall apply to Sunrise Tours, agent-organized tours organized by the companies listed in Article 2 below.
1. Purpose of Tour Conditions
arrangement. The Company may request that the client presents a medical certificate.
1.These tour conditions shall become a part of the explanatory documents of the terms
Depending on the local circumstances and the relevant organizations, the Company
and conditions stipulated in Article 12-4 and the contract documents stipulated in
may require clients to be accompanied by an escort or companion, change a part of the
Article 12-5 of the Travel Agency Act.
itinerary, recommend the client join another tour with fewer barriers or refuse his/her
2. Agent-Organized Tour Contracts
participation in the tour to ensure safe and smooth operation of the tour.
This is a tour planned and carried out by the travel company set out in the relevant
7. In the cases of Paragraphs (1), (2) and (6), when necessary, the Company shall notify thebrochure or tour web pages (hereinafter referred to as the "Brochure") (hereinafter toclient within one week in principle of, in the cases of (1) and (2), the application
as referred the "Company") among the companies listed below providing Sunrise thesubmission date and of, in the case of (6), the date advised by the client.
and who participate in this tour are required to conclude an agent-organized tour
8. If the Company determines that the client needs a medical diagnosis or treatment by acontract (hereinafter referred to as "Tour Contract") with the Company.
physician due to illness, functional disease or other reasons during the tour, the Company
・Shizukuishi Tourism Association (46-3,Teranoshita,Shizukuishi-macho,Iwate-gun,
may take measures necessary to ensure smooth operation of the tour. All costs resulting
Iwate-Pref, Commissioner of Iwate Tourism Agency Registered Travel Agency No. 2-210)
from such measures shall be borne by the client.
3-1. Application for Tour and Time of Entry into Effect of Contract
9. Independent activities of the client' s own preference during the tour shall not be
1. When applying, it is required to provide the necessary information together with thepermitted in principle. However, the Company may, depending on the tour package, accept
application deposit provided in the Brochure to the Company or our tour sales agents
such activities under separate conditions.
described in the "tour sales agent offices" section (hereinafter collectively referred to 10.The Company may refuse a client' s participation if the Company determines that theas the "Companies"). For our operational reasons, it may be required to fill theclient threatens to embarrass other participants or interfere with the collective activities
necessary information in our special form or the dedicated window. At the time of theof tour participants.
the tour price, the application deposit will be used towards such payment. The Tour
11.The Company may also refuse a client's participation for tour operational reasons.
Contract comes into effect when the Companies agree to the conclusion of the
5. Delivery of Contract Documents and Final Tour Itinerary
contract and receives the application deposit.
1. Promptly after a Tour Contract is concluded, the Company shall provide the itinerary, the2. a) The Companies may accept reservation applications for Tour Contracts by
tour conditions including the Tour Services and the contract documents referring to themail, facsimile and other means of communication. In such cases, the contract does not
responsibilities of the Company. Contract documents are comprised of the Brochure andcome into effect at the time of the reservation. Clients are required to confirm thethese tour conditions, etc.
contents of the application and pay the application deposit within 3 days counting from 2. To supplement the contract documents mentioned in Paragraph (1), the Company shallthe day after the day when the Companies notify the client of acceptance of theprovide a Final Tour Itinerary stating confirmed information in relation to the meeting
reservation. If the client does not pay the application deposit within this period, thetime, meeting place, relevant transportation provider and relevant accommodation
Companies treat such application as void.
provider, at latest no later than one day prior to the tour departure date. Provided,b) In the case of reservations made over the internet and payment at a tour sales office,however, that if an application is made on or after 7 days prior to the day before the tour
it is required to confirm the contents of the application and pay the application deposit
departure date, the Company may provide it on the departure date. If confirmed
within 2 days counting from the day after the day when the Companies notify the client
information in relation to the meeting time, meeting place, relevant transportationof acceptance of the reservation. If the client does not pay the application deposit
provider and relevant accommodation provider is stated in the contract documents
within this period, the Companies treat such application as void.
mentioned in Paragraph (1) above, no Final Tour Itinerary shall be provided.
3. Notwithstanding the provisions in Paragraph (1) above, if the contract is made by way of 6. Payment of Tour Pricea Communications Contract set out in Article 24, the contract comes into effect as
The tour price shall be paid no later than on the 13th day counting back from the day
specified in Article 24 (3).
before the departure date of the tour. If an application is made on or after the 13th day
4. When a person responsible for the contract as a representative of an organization or
counting back from the day before the departure date of the tour, the tour price shall begroup applies for a tour, the Companies shall regard the representative as having all
paid before departure and by the date designated by the Company. Even when a client andauthorization to conclude or cancel the contract.
the Company do not enter into the Correspondence Contract stipulated in Article 24, if
5. A person responsible for the contracts shall provide the Companies with lists of thea client is a credit card holder of the Company's affiliated credit card company and gives
names of members by the date specified by the Companies.
consent, the Company may charge the client's credit card for the tour price (inclusive of
6. The Companies shall not assume any obligations or responsibilities which arose in theapplication deposits and additional charges) without the signature of the client, any
past or will arise in the future and are owed by the person responsible for the contracts
cancellation fee or penalty charge stipulated in Article 14, and additional charges stipulated
to group members.
in Article 10 and handling charges stipulated in Article 13. In the absence of any request
7. In case the person responsible for the contract does not accompany the group, thefrom the client, the Card Use Day (defined below) shall be the acceptance date of the client.
Companies will regard one of the members appointed by such person in advance as the 7. Tour Priceperson responsible for the contract after the tour departure.
1. Unless otherwise specified, clients 12 years of age or over shall be charged the adult price3-2. Special Contract regarding Handling of the Waitlist Systemand those aged 6 to 11 (in the case of a package using an airplane, those aged 3 to 11) shall be
When a Tour Contract cannot be concluded due to full occupancy of seats or rooms or
charged the child price.
other reasons at booking and a client really wants to proceed with the booking, theIf a client accompanies two or more children 5 years of age or under, the child price shallCompany may conclude a special contract with the client and conclude a Tour Contract
be added from the second of children respectively. Additional facility charges or meal
when the Company becomes able to conclude the Tour Contract with the client
expenses may be required at local destinations. Provided, however, that these 2 sentences(hereinafter referred to as the "Waitlist System")shall not be applicable to a tour for which the infant price is set for children aged 5 or under.
1. If a client wants to take part in the Waitlist System, the Company shall confirm the
2. Any age mentioned in Paragraph (1) above shall be the age as of the tour departure date.
waiting period during which the client can wait for the response of the Company
3. The tour price is indicated for each tour package. Clients are asked to confirm the tour
(hereinafter referred to as the "Waiting Period") and require the submission of theprice based on the departure date and the number of participants.
application and money equivalent to the application deposit. At this point, the Tour
4. The "tour price" shall be the basis for calculating the "application deposit" stipulated inContract has not been concluded yet and the Company does not guarantee theArticle 3, the "cancellation fee" stipulated in Article 14 (1), "penalty charge" stipulated
conclusion of a Tour Contract in the future.
in Article 14 (3) and "compensation for changes" stipulated in Article 23. The "Tour Price"
2. The Company shall reserve the money equivalent of the application deposit asin advertisements or the Brochures shall be calculated as follows: "basic tour price (ormentioned in Paragraph (1) above as a deposit and when the Company becomes able tostandard tour price)" + "additional charges" - "discount amounts".
execute a Tour Contract with the client, the Company shall notify the client of
8. Included in the Tour Priceacceptance of the conclusion of the Tour Contract and such money will be used as the Hotel rooms
application deposit.
Fees for accommodation facilities expressly stated in the tour itinerary. Unless otherwise
3. A Tour Contract comes into effect when the Company sends an acceptance noticespecified in the Brochure, a twin room (a room for 2 guests with private facilities) at theof conclusion of the Tour Contract with the client as provided in Paragraph (2) above
hotels stated in each Final Tour Itinerary will be available and for a client taking part in(but in the case of an electronic acceptance notice, when the notice reaches the client). the tour alone, a single room for tour at the hotels. If such client uses other type of
4. The Company shall refund a full amount of the deposit when the Company is not able tosingle room at his/her option, extra charges stated in the margin of the Brochure shall be
accept the conclusion of a Tour Contract during the Waiting Period.
added. A triple room may be a twin room with extra bed.
5. If a client notifies the Company of his/her withdrawal from the Waitlist System before
Meals
the Company notifies him/her of the acceptance of the Tour Contract during the
Meal expenses expressly stated in the tour itinerary.
Waiting Period, the Company shall refund a full amount of the deposit. In this case, theTrains (JR Shinkansen bullet train)
Company shall not charge a cancellation fee even if the client's notice of withdrawal from Fares and charges for transportation providers expressly stated in the tour itinerary. For
the Waitlist System is made during the cancellation fee period.
tours stating "first class", first-class cars (green cars) will be available. For tours of other4. Conditions for Application
categories, economy class seats will be available. Economy class seats mean reserved
1. Clients under 20 years of age must provide the Company with the written consent ofseats unless expressly stated as non-reserved seats.
their guardian. Clients under 15 years of age must be accompanied by a guardian.
Other JR limited expresses
2. The Company may refuse participation if the client' s age, qualifications, skills or otherFares and charges for transportation providers expressly stated in the tour itinerary.
conditions which the Companies specify do not conform to those designated for tours
If tours include a use of limited expresses, economy class seats will be available. Economy
aimed at specific client categories or purposes.
class seats mean reserved seats unless expressly stated as non-reserved seats.
3. The Company may refuse participation if the Company finds that the client is a member Other trainsof an organized crime group, a related person of an organized crime group or part ofFares and charges for transportation providers expressly stated in the tour itinerary. For
any other anti-social forces.
the use of subways or local trains, non-reserved seats will be available. For the use of
4. The Company may refuse participation if the client makes a demand with violence or anlimited expresses, economy class seats mean reserved seats unless expressly stated as
unreasonable demand or uses intimidating words or actions in relation to transactions
non-reserved seats.
with the Companies.
Sightseeing and round tours
5. The Company may refuse participation if the client defames the reputation or interferes
Fares and charges for transportation providers, admission fees and entrancewith the business of the Companies by spreading rumours, using fraudulent means orfees expressly stated in the tour itinerary. For tours, a share-ride sedan, van, motorcoachresorting to force.
or sightseeing ship will be used and entrance fees for temples, shrines, galleries or
6. Clients who require special attention due to chronic disease, general ill-health,museums, etc. stated in each Final Tour Itinerary are included. A minibus, sedan or taxi will
pregnancy or physical handicaps must advise the Company of this when applying for
be used for a tour of a limited number of participants. Some tours include sightseeing
the tour. The Company will respond to such requests to the extent feasible andoriginally aimed at Japanese tourists but open to other tourists.
reasonable. And whenthe Company makes a special arrangement in accordance with
Travellingthe client' s request, the client shall bear the expenses incurred in relation to theFares and charges for the transportation provider expressly stated in the tour itinerary.

A motorcoach will be used. A sedan, van or taxi will be used for a tour of a limited
2. In case of cancellation due to a credit financing issues beyond the Company's control, thenumber of participants.
client shall pay the cancellation fees specified by the Company.
Baggage
3. If a client fails to pay the tour price by the due date, the Company will consider that the
As stated in the Final Tour Itinerary, load carriage service (porter's fees are included)client has cancelled the Tour Contract as of the day following the due date, and the clientfor one normal-sized baggage (50cm x 60cm x 120cm at a maximum) per person isshall pay a penalty charges equal to the amount of the cancellation fees.
included. However, this service is not included in the cases where there are cargo
4. If a client changes the departure day or a part of the itinerary such as the tour package or
restrictions at trains or ships or porter's service is not available at stations, hotels or
any transportation or accommodation due to his/her personal preferences, the Company
airports.
shall consider this a cancellation of the entire tour and the Company shall charge the
Guidescancellation fees specified by the Company.
Fees for tour conductors, English-speaking guides and English-speaking assistants.
15. Cancellation before Departure
Guide services will be provided only if they are expressly stated in the "Guide service" 1. Cancellation by Clientcolumn of the relevant tour.
1. The client may cancel the Tour Contract at any time if they pay the Company the
Tips
cancellation fee stipulated in Article 14. The Company shall accept cancellation based on
Tips for hotel employees, porters and drivers are included in the relevant fees.
the arrival time of the cancellation notice during the business hours (Japan time) of theTaxes
office where the client originally applied for the tour.
Consumption tax and other taxes and duties are included in the tour price.
2. In any of the following cases, the clients may cancel the Tour Contract without paying a
Airplanes
cancellation fee.
Fares and charges of the transportation provider expressly stated in the tour itinerary.
a. When the contents of the Tour Contract have been changed. However, such changes
Economy class seats will be available.
shall be limited to the cases listed in the left side of the table in Article 23 and other
Othersmaterial cases;
Other amounts expressly stated in the Brochure as included in the tour price.
b. When the tour price is increased in accordance with Article 12(1);
10. Additional Chargesc. Safe and smooth tour operation becomes or is most likely to become impossible due
The "additional charges" mentioned in Article 7 shall mean the following charges
to natural disaster, war, riot, suspension of Tour Services rendered by transportation/(excluding cases where they are already included in the "Tour Price"):accommodation providers, governmental orders or other causes;
1. Additional charges for "Upgrade Plans" as specified by the Company in the Brochures
d. In the case where the Final Tour Itinerary needs to be delivered under the Traveland other materials to upgrade hotels or room classes;
Agency Act, when the Company has not delivered the Final Tour Itinerary described
2. Additional charges for changing from a "Plan Without Meals" to a "Plan With Meals";in Article 5(2) to the client by the date specified therein; or
3. Additional charges for "Hotel Extension Plan" as specified by the Company in thee. When tour operation becomes impossible due to reasons attributable to the Company.
Brochures and other materials to extend the period of stay at the hotel;
3. The Company shall refund the remaining amount of the received tour price (or application
4. The differences in the airfare for "additional charge for super seat" as specified bydeposit) after deducting the cancellation fees specified by the Company when the Tourthe Company in the Brochures and other materials to upgrade airline seat classes; andContract is cancelled in accordance with Paragraph (1)1. If the application deposit is not
5. Other additional charges as specified in the Brochures and other materials (additionalenough to cover the cancellation fee, the Company will charge the difference separately.
charges for straight check-ins and additional charges for choosing the airline as
When the Tour Contract is cancelled in accordance with Paragraph (1)2, the Company
specified in the Brochures and other materials).
shall refund a full amount of the received tour price (or application deposit).
11. Revision of Tour Contract
4. Any change of the details of tour, tour itinerary or services, etc. by the client for personal
If the following occur: natural disasters, wars, riots, suspension of Tour Services
reasons shall constitute a cancellation of the contract set out in Paragraphrendered by transport/accommodation providers, governmental orders, provision of(1)1 above and a conclusion of a new contract. Please note that the client shall pay thetransportation services not based on the original operational plan, or other circumstances
stipulated cancellation fees in accordance with the first paragraph of Paragraph (1)3 above.
beyond the Company's control, the Company may, even after conclusion of the Tour
Contract, revise its itinerary and Tour Services when it is avoidable in order to conduct
2. Cancellation by Company
safe and smooth tour operation after the Company promptly explains to clients the
1. If the client has not paid the tour price by the due date provided in Article 6, thereasons why such events are beyond the Company's control and the causal connection
Company may cancel the Tour Contract. In such case, the client shall pay the Company
with the event. However, said explanation may be made after revisions in emergency
a penalty charge of the same amount as the cancellation fee described in Paragraph (1)1.
circumstances.
2. In any of the following cases, the Company may cancel the Tour Contract:
12. Change in Tour Pricea. When it becomes apparent that the client does not satisfy the gender, age, qualification,
The Company will not change the tour price, additional charges or discount prices after
skill or other requirements specified by the Company in advance for participation in thethe conclusion of the Tour Contracts except in the following cases:
tour;
1. If the tariff and charges of the transportation providers used for the tour are revisedb. When the client is found to be a person described in Article 4(3) through (5);considerably out of the range of those ordinary expected due to drastic changes in thec. When the client is recognized as unfit to participate in the tour due to illness, absence
economic conditions, the Company may revise its tour price in accordance withof a necessary helper or for other reasons;increases or reductions in transportation tariff and charges for the tour accordingly.
d. When the Company considers that the client may cause trouble for the other
If the tourprice is increased, the Company shall notify clients on no later than the 15th
participants, or might otherwise interfere with the smooth operation of the groupday counting back from the day before the tour departure;
activities;
2. In the event transportation tariff and charges are drastically reduced as provided ine. When the client makes demands beyond the reasonable scope of the details in the
Paragraph (1), the Company shall reduce the tour price accordingly in accordance with
contract;
Paragraph (1);f. When the minimum number of participants as stipulated by the Company in the
3. In the event the itinerary changes and the costs for tour operation decrease, theBrochure has not been reached. In such cases, the Company shall notify the clients ofCompany shall reduce the tour price accordingly;
tour cancellation on no later than the 13th day (3rd day for oneday tours) prior to the
4. In the event the itinerary changes in accordance with Article 11 and the travel costs for
day preceding the tour departure date;tour operation (including cancellation fees, penalty charges or other charges which haveg. When the necessary conditions as clearly specified by the Company in advance cannot
already been paid or need to be paid later for Tour Services which have not been
be met or it is highly likely that such conditions will not be met, such as in the case ofprovided due to a change in the contract) increase, except for cases where the services
insufficient snowfall for ski tours; or h. Safe and smooth tour operation of the tour
are provided but the contract has changed because of a shortage of seats, rooms or
itinerary as specified in the Brochure becomes or is most likely to become impossible
other facilities relating to the transportation or accommodation facilities, the Company
due to natural disaster, war, riot, suspension of Tour Services rendered byshall change the tour price accordingly; andtransportation and accommodation providers, governmental orders or other causes.
5. If the Company specifies that tour prices are dependent on the number of participants
3. When the Company cancels the Tour Contract in accordance with Paragraph (2)1, it shallin the transportation and accommodation and there is a change in the number ofrefund the tour price (or application deposit) already received after deducting the applicablepenalty charges. When the Company cancels a Tour Contract in accordance with Paragraphparticipants due to reasons beyond the Company's control after the conclusion of theTour Contract, the Company shall change the tour price within the range as specified(2)2, the Company shall refund a full amount of the tour price (or application deposit)
in the tour documents.
already received from the client.
14. Cancellation Fees
16. Cancellation After Departure
1. If a client cancels the tour for personal reasons after the conclusion of the Tour
1. Cancellation by Client
Contract, the client shall pay cancellation fees described below unless otherwise stated
1. When the client leaves the tour group for personal reasons, the Company shall consider
in the Brochure and clients remaining in the tour shall pay the balance of additional per
it a forfeiture of contractual rights and shall not make any refund.
room costs associated with the change in number of participants.
2. If certain Tour Services cannot be provided as described in the Brochure due toTiming of Cancellation
Cancellation Fee
reasons not attributable to the client, the client may cancel the contract relevant toIf cancellation notice arrives at us no lesssuch Tour Services not provided without paying any cancellation fees.
than 8 days prior to the departure date of
N/A
3. In the case of Paragraph (1)2, the Company shall refund the amount relevant to the1
the tourTour Services which are not provided. Provided, however, that if such event is caused
If cancellation notice arrives at us withinby reasons not attributable to the Company, the Company shall refund the remaining
2 - 7 days prior to the departure date of
30% of the tour priceamount after deducting the cancellation fee, penalty charges or other expenses for2
the tourthe relevant Tour Services which have already been paid or will have to be paid.
If cancellation notice arrives at us on the
2. Cancellation by the Company
day immediately before the departure date 40% of the tour price
1. The Company may cancel a part of the Tour Contract after the Company explains to3of the tour
the clients in the following cases:
If cancellation notice arrives at us before
a. When the Company considers that the client is unable to continue the tour owing to
the departure time on the departure date
50% of the tour priceillness, absence of a necessary helper or other reasons;4of the tour
b. When the client is found to be a person described in any of Article 4(3) through (5);
If cancellation notice arrives at us on thec. When the client disobeys the instructions of the Company through the tour conductor
check-in date or no cancellation notice is100% of the tour priceor other person to conduct safe and smooth tour operation, or disturbs the order of5receivedgroup activities of tour participants by violence or menace towards these people orthose accompanying them or jeopardizes the safe and smooth operation of the tour; and* Timing of cancellation is based on Japan time.

d. When the tour cannot continue due to war, riot, suspension of Tour Services
Company Terms and Conditions, the Company shall pay compensation for death
rendered by transportation and accommodation providers, governmental orders(15 million yen), compensation for permanent physical injuries (up to 15 million yen), costor other causes beyond the Company's control.
of hospitalization (20,000 - 200,000 yen), cost of hospital visit (10,000 - 50,000 yen) and2. Effect of Cancellations and Refunds
compensation for damage to baggage (up to 100,000 yen per item of baggage or pair of
If the Company cancels the Tour Contract in accordance with Paragraphitems and up to 150,000 yen per person for one agentorganized tour), for specific damage2(1) above, the cancellation fee or penalty charges or other charges which haveincurred by the clients' body, life or baggage, arising from sudden and accidental
already been paid or have to be paid to service providers of the Tour Services which
occurrence during an agent-organized tour.
have not been rendered due to cancellation of the contract, if any, shall be borne
2. Notwithstanding Paragraph (1), a day when no Tour Services included in an agentby the client. The Company shall refund the expenses for Tour Services whichorganized tour organized by the Company are provided shall not be considered as a day
have not been rendered to the client after deducting the cancellation fee or
during an agent-organized tour unless otherwise mentioned in the relevant Brochure.
penalty charges or other charges which have already been paid or will be paid to
3. The Company shall not pay compensation or cost as stipulated in Paragraph (1) when
Tour Service providers.
damage suffered by clients during an agent-organized tour results from the client's
3. When the Company cancels the Tour Contract in accordance with Paragraph (2)1 a.
wilful misconduct, driving while intoxicated and/or ill, or dangerous sports and activities
or d., the Company shall, at the client's request and expense, make necessary
such as mountain climbing (using mountain-climbing equipment such as ice axes,
arrangements to return the client to the point of departure.
crampons, climbing rope hammers), luge, bobsledding, skydiving, hang-gliding, ultra-light
4. When the Company cancels the Tour Contract in accordance with Paragraph (2)1,
plane flying (motor-driven hang-gliding, microlight planes, ultra-light planes), gyro-plane
the contractual relationship between the Company and the client shall be rescindedflying which are not included in the agent-organized tour and are engaged in during the
but not with retroactive effect. The Company's obligation in relation to the Tourclient's free time. Provided, however, that this is not applicable when these activities
Services that have been rendered to the client shall be deemed to have been validly
are included in the itinerary of the agent-organized tour.
fulfilled.
4. The Company shall not pay compensation for damage for exempted items listed in the
17. Refund of Travel Cost
Company Terms and Conditions such as cash, securities, credit cards, coupons, airplane
1. When the Company owes any liability to refund to a client in cases such as "tour pricetickets, passport, driver's licences, visas, deposit receipts (including handbooks and bankreduction in accordance with Article 12 (2), (3) or (5)", or "if either the client or thecards), other data and similar items, contact lenses.
Company has cancelled the Tour Contract in accordance with Article 14 through 16",
5. In cases where the Company is liable for compensation as stipulated in Paragraph (1) andthe Company shall make said refund within 7 days counting from the day after
compensation for damage as stipulated in the preceding Article, when any one of thecancellation, in the case of a refund arising from cancellation before departure, andliabilities is met, both liabilities shall be regarded as met to the extent of the amount paid.
within 30 days counting from the day after the tour ends, as stipulated in the Brochure 21. Liability of Clientsin the case of a reduction in the tour price or refund due to cancellation after tour
1. The client shall be liable to the Company for damage suffered arising from the client's
departure.
wilful misconduct, negligence, illegal conduct or conduct against public order and good
2. Paragraph (1) shall not prevent clients or the Company from claiming compensation formanners, or breach of the Company Terms and Conditions.
damages in accordance with Article 19 (Liability of the Company) or Article 21
2. Clients are required to make every effort to utilize information provided by the Company(Liability of Clients).
and to understand the details of the Tour Contract of the agent-organized tour including
3. Clients shall be required to request the refund at the tour sales office where they
the rights and obligations of clients to conclude the agentorganized tour contract.
applied for the tour within one month from the planned tour departure day.
3. After the departure of the tour, if a client finds that the Tour Services provided are
4. All tour coupons already provided are required to be submitted when requesting a
different from that specified in the contract documents, in order for the client to receive
refund after the provision of tour coupons. Otherwise, the Company may not be able toTour Services smoothly as provided in the contract documents, clients are required tomake a refund of the tour price.
report the discrepancy promptly at the local destination to the tour conductor,
18. Tour Conductors
English-speaking guide, conciliator, local assistant guide, providers of Tour Services or the
1. A tour conductor shall accompany in the tour packages indicated as accompanied by atour sales store where the application was made.
tour conductor throughout the duration of the tour itinerary. The tour conductor shall,
4. The Company may take necessary measures if the Company considers that a clientin principle, provide the services necessary for the smooth operation of the tour
during the tour needs treatment due to illness or injuries or being in a condition
itinerary prescribed in the contract documents. Clients are required to follow therequiring protection. In this case, if the Company is not responsible for such causes, theinstructions of the tour conductor in order to maintain the safe and smooth operationclient shall bear all costs for such treatment and shall pay for such costs by the meansof the itinerary during the tour. The tour conductor shall provide services, in principle,
and date designated by the Company.
from 8:00 a.m. to 8:00 p.m.
5. If the client loses the travel coupons provided by the Company, the client shall bear the
2. A local tour conductor shall accompany in the tour packages indicated as accompanied
cost and charges of transportation service providers to reissue said coupons. The tariffs
by a local tour conductor from arrival at the destination to departure to the next
and charges shall be the amount decided by such transportation service providers.
destination. The local tour conductor shall provide the same services as the tour
22. Optional Tour and Provision of Information
conductors mentioned in Paragraph (1).
1. In relation to the application of Article 20 (Special Indemnification) to a separate
3. tour conductor shall not accompany but a local assistant provides services necessary
agent-organized tour arranged and operated by the Company with a separate participation
for smooth operation of the tour in the case of a package guided by a local assistant.
fee targeted at clients who are participating in an agentorganized tour of the Company
4. An English-speaking guide shall accompany in the tour packages indicated as(hereinafter referred to as a "Local Option"), the Company shall treat it as part of theaccompanied by an English-speaking guide in the sections as specified in the column
main agent-organized tour contract. We specify in the Brochures relating to Local
for guide service in the Brochures. The English-speaking guide shall provide tour guide
Options that "the organizer is the Company".
services in English at sightseeing areas
2. If it is stated in the Brochure that the Local Option is operated by a company other than
5. An English-speaking assistant shall provide English language support in the sections as
the Company, the Company shall pay the compensation for or cost of damage sufferedspecified in the Brochures so that the clients may take part in the tours smoothly.
by clients during the Local Option in accordance with Article 20 (Special Indemnification)
Please note in advance that the English-speaking assistant is not allowed to provide(provided, however, that this does not apply to cases where the date of the Local Option
tour guide services at sightseeing areas under the laws and regulations of Japan.
is not on the arranged date of the main agent-organized tour and also such is clearly
6. Neither a tour conductor nor a local assistant shall accompany clients on individualized
mentioned in the Brochure and the Final Tour Itinerary). The responsibility of the tour
tours (free plan). Clients participating in such tours shall be responsible for managing theoperator of the Local Option and of the clients are all governed by the terms anditinerary by themselves. The Company shall provide the clients with travel coupons and/conditions of such tour operator.
or tickets for Tour Services, such clients shall make all arrangements for receiving the
3. Where the Company lists possible sports in its Brochures merely for the purposes ofTour Services by themselves. In the event of the suspension of services by
providing information, the Company will clearly indicate this. In this case, the specialtransportation providers or sudden cancellation of travel for the client's own personal
indemnification provision of Article 20 shall apply to damage suffered by clients caused
reasons, the client shall contact the tour sale agent in charge. Furthermore, if the client
during the possible sports (provided, however, that this does not apply to cases whereis unable to contact the tour sale agent due to it being on a non-business day or outside
the date of the Local Option is not on the arranged date of the main agent-organizedof regular business hours, the client shall make a cancellation notice or cancellation
tour and also such is clearly mentioned in the Brochure or the Final Tour Itinerary).
process of remaining services of reserved facilities (hotels, transportation facilities, etc.)
However, other than that, the Company shall not be responsible for any liability.
by himself/hershelf. Failure to make notification or processing for the purposes of
23. Itinerary Booking Guarantee
cancellation of the remaining services will result in the waiver of the client's right and1. Should material changes occur in the contents of the contract as stated in the left-handthe customer may not be able to receive any refund.
column of the following table (except for changes mentioned in 1 through 3 below), the
7. When events arise which require a change in the services because of the bad weather
Company shall pay to the clients for compensation for changes by multiplying "tour prices"or other reasons during the sections where the local tour conductor does notprovided in Article 7 by the rate indicated in the right-hand column of the table within 30
accompany and the local assistant does not conduct its business, clients shall makedays counting from the day after the tour ends. Provided, however, that if it is apparent
arrangements for substitute services and the necessary procedures incidental to them.
that the Company is liable in accordance with Article 19(1) in relation to such changes,
19. Liability of the Company
the Company shall pay the amount not as compensation for changes but as either a
1. In performing its obligations under the terms of its Tour Contract for an agentportion or full amount of compensation for damage.
organized tour, if the Company causes damage to clients through wilful misconduct or
1. The Company shall not pay compensation for changes due to the following reasons
negligence of the Company or the Company's agent, the Company shall be liable for(however, the Company shall pay compensation for changes if such changes are
such damage. However, this only applies if the notification is made to the Company
caused by a shortage of seats, rooms or other facilities of the transportation orwithin 2 years counting from the day following the occurrence of the damage.
accommodation service providers, even when such services are provided): (a) bad
2. In principle, the Company shall not be liable for damage incurred by clients as stipulated
weather and natural disasters, which hinder the tour itinerary; (b) war; (c) civil riots;
in Paragraph (1) above caused by the following events beyond the control of the(d) governmental orders; (e) suspension of Tour Services involving transportation
Company or arrangement agents: (a) natural disaster, war, civil riot and alteration oror accommodation service providers such as cancellation, interruption, or cessation;
cancellation ofa tour itinerary due to such events; (b) accidents during transportation(f) provision of transport services different from the original schedule; owing to delays
or accommodation, damage by fire; (c) cessation of services rendered by transportationor changes in operation schedules; and (g) necessary measures to secure touror accommodation providers, and alteration or cancellation of tour itinerary due to suchparticipants' lives and bodies.
events; (d) orders of governments, isolation resulting from infectious diseases,
2. If a change occurs because of the cancellation of the Tour Contract in accordance
immigration control regulations, and alteration or cancellation of tour itinerary due towith Articles 15 and 16, the Company shall not pay compensation for changes.
such events; (e) accidents during the clients' free activities; (f) food poisoning; (g)3. If the order of the Tour Services provided in the Brochure changes but such services
theft; (h) delays, stoppages, changes of schedule and route by transportation providers,are provided to the clients during the tour, the Company shall not pay compensation
and alterations of tour itineraries and/or shortened stays at destinations due to suchfor changes.
events; or (i) alterations of tour itineraries and/or shortened stays at destinations
2. Notwithstanding Paragraph (1) above, the maximum amount of compensation for changes
through the client's fault.
paid by the Company per one organized Tour Contract shall be limited to the "tour price"
3. Notwithstanding the notification period of the damage as provided in Paragraph (1), thestipulated in Article 7 multiplied by 15%. If payment of compensation for changes to one
Company shall compensate for damage to baggage as provided in Paragraph (1) only
client is less than 1,000 yen per one Tour Contract, the Company shall not pay such .
when said damage is reported within 14 days counting from the day after thecompensation for changes
occurrence of such damage. The compensation shall be, regardless of the amount of
3. The Company may pay compensation by providing goods or services equivalent to
the damage, up to a maximum of 150,000 yen per person (except for cases where thecompensation money with clients' consent instead of paying the compensation for
Company committed wilful misconduct or gross negligence).
changes or for damage in cash.
20. Special Indemnification
1. Regardless of whether or not the Company is liable as mentioned in the preceding
Article (1), in accordance with the Company's Special Rules for Compensation of theChange for which the Company shall pay
compensation for changes

If clients are notified If clients are notified
by a date prior to tour after tour departure
departure

26. Handling of Personal Information
1. When clients apply for tours, the Companies obtain the clients' personal information
described in the Companies' application form. Clients may choose which personal
information to provide to the Companies at their own discretion but the Companies
may not be able to accept an application or request of a client if all or part of thepersonal information is not provided and the Companies cannot contact the client or
carry out the necessary procedures to arrange and provide the Tour Services.
2. The Companies use the personal information obtained in accordance with the preceding
Paragraph to contact clients and use such information to the extent necessary forthe process of arranging the Tour Services and receiving such services for the tour
applied to by the client and provide such information to the transportation andaccommodation providers described in the Brochure and insurance companies andarrangement agent by electronic means. In addition, the Companies may use theclients' personal information (1) for news in relation to the Companies or AffiliatedCompanies' products or services or campaigns, (2) to request opinions and impressions
after tour participation, (3) to request the completion of a questionnaire, (4) to offer VIP
services and (5) to formulate statistical documents.
3. The Companies duly use and manage the clients' personal information in accordancewith the Personal Information Protection Law of Japan and the privacy policies posted on
the websites of the Companies. Please refer to the privacy policies of the companies
which plan and carry out the relevant tours as to other details of use and management of
personal information, including provision to a third party or shared use of personal
information and a contact point for inquires.
4. The Company may entrust part or the entire handling of the personal information
provided in accordance with Paragraph (1) to other companies in relation to the tour
conductor services or reference services at the airport. In this case, the Company shallchoose such companies to entrust based on the Company's criteria and only entrust thepersonal information after first concluding a non-disclosure agreement.
27. Reference Date of Tour Conditions and Prices
The reference date of the tour conditions and tour prices are as specified in the
Brochures (Japan time).
28. Others
1. The client shall bear the expenses incurred when he/she asks a tour conductor for the
personal accompaniment or shopping, costs arising from his/her injury or illness, expenses
incurred from the collection of lost baggage or articles left behind owing to personal
negligence, as well as charges incurred by independent activity.
2. The client shall accept all responsibility for decisions regarding individual purchases atsouvenir shops even when said shops are introduced by the Company. The Company will
not accept any exchange or return of products.
3. If clients consent to the system that airlines may ask for clients to voluntarily board an
airplane other than the originally scheduled airplane (flex traveller system) and actuallyboard other airplane not chartered by the Company, the Company shall be deemed to havefulfilled its obligation of arrangement and itinerary management and the Company shallhave no responsibility for the liabilities of itinerary guarantee and special indemnification
relating to such change.
4. Under no circumstances the Company shall re-conduct a tour.
5. By joining the agent-organized tours operated by the Companies, the client may be
eligible for the frequent flyer miles services provided by airlines. For inquiries regarding or
registration for such services, the client shall contact the corresponding airline directly.
Furthermore, changes of the tour conditions arising from changes in airline shall not apply
to the liabilities set forth in Article 19 (1) and Article 23 (1).
6. Tour Contracts shall be governed by the laws of Japan notwithstanding the conflict-oflaws principles.
7. Any disputes arising from or in connection with the Tour Contracts shall be subject to the
exclusive jurisdiction of the Tokyo District Court in the first instance.

(1) Change in tour departure or end datespecified in the Brochure or the Final
1.5%
3.00%
Tour Itinerary(2) Changes in destination or entry to tourist
spots and/or facilities
1.00%
2.00%
(including restaurants) stated in the
Brochure or the Final Tour Itinerary(3) Changes in equipment of transportation
facilities or down grade of the facilities
as stated in the Brochure or the Final
Tour Itinerary to those of lower cost
(only when the total price of the grade
1.00%
2.00%
and equipment of the facilities after
change become less than those statedin the Brochure or the Final Tour
Itinerary)(4) Changes in types of the transportation
facilities or the transportation company
1.00%
2.00%
as stated in the Brochure or the Final
Tour Itinerary(5) Change to other flight involving achange of domestic airports for
departure or arrival of the tour stated
1.00%
2.00%
in the Brochure or the Final Tour
Itinerary(6) Change in the international flights
stated in the Brochure or the Final
1.00%
2.00%
Tour Itinerary from direct flight toconnecting flight or flight with stops(7) Change in accommodation facilitiesor the name of the accommodation
1.00%
2.00%
providers as stated in the Brochureor the Final Tour Itinerary(8) Change in type of rooms, facilities,
views of accommodation as stated in
1.00%
2.00%
the Brochure or the Final Tour Itinerary(9) Among the changes in items (1) through(8)above,the matters included in the tour
2.50%
5.00%
title as stated in the Brochure or the
Final Tour Itinerary
Note 1: In the event that changes occur between the details as set forth in the Brochureand those in the Final Tour Itinerary, or between the details set forth in the Final Tour
Itinerary and the actual Tour Services provided, each change shall be considered as one
change.
Note 2: With regard to the changes set forth in (9) above, compensation rates set forthin (1) through (8) shall not apply, and the compensation rate set forth in (9) shall apply.
Note 3: For transportation facilities, one change shall be deemed as one change perride or ship; for accommodation facilities, one change per overnight stay; and for othertour services, one change per item.
Note 4: In the event that multiple changes set forth in (4), (7), and (8) occur per ride orship or per overnight stay, such changes shall nevertheless be deemed as one change
per ride or ship, or as one change per overnight stay.
Note 5: In the event that the transportation facilities set forth in (3) and (4) accompany
usage of accommodation facilities, changes shall be deemed as one change per overnightstay.
Note 6: For company name changes in transportation facilities as set forth in (4) and name
When clients order alcoholic beverages, meals, and other services at inns or hotels, clientschanges in accommodation facilities as set forth in (7), this only means the cases where
the facilities themselves change.
shall be liable for the relevant taxes including consumption taxes as a general rule.
Note 7: Changes to a higher grade or facilities is not
24. Correspondence Contract
The Companies may accept an application for the tour from a card holder (hereinafter
This document is a translation of the Japanese original and provided only for yourreferred to as a "Card Holder") of a credit card issued by the Company or credit card
information. If there is any discrepancy between this translation and the Japanesecompanies with which the Company have an alliance (hereinafter referred to as
original, the Japanese original shall prevail.
"Affiliated Companies") under the condition that the tour price and cancellation fee may
be paid without the Card Holder's signature ("Communications Contract"). The terms andconditions of the Communications Contract are different from the usual terms andconditions of the tour in the points below. (Some travel sales agents may not be able todeal with such applications. Also, the type of cards acceptable will depend on the relevant
travel sales agent.)
1. "Card Use Day" means, in this Article, the date when the Card Holder or the Company
pays the tour price or other amount or refunds debts in accordance with the Tour
Contract.
2. When applying, the credit card number and card expiration date and other mattersmust be notified to the Companies.
3. Tour Contracts by way of Communications Contracts are concluded, when the
Companies send a notice of acceptance to conclude such Tour Contracts; provided,
notice of acceptance by electronic means such as telephone or e-mail, when such
notice reaches the client.
4. The Companies shall receive the payment of the "tour prices described in the
Brochure" and the "cancellation fee as provided in Article 14" by a credit card issued
by the Affiliated Companies without a signature of the Card Holder on the prescribed
slip. In this case, the Card Use Day for the tour price shall be the day when thecontract enters into effect.
5. When a client cancels a contract, the Companies shall refund the amount of the tour
price less the amount of the cancellation fee within 7 days (30 days in the case of areduction or cancellation after tour departure) counting from the day after thecancellation request date, which shall be the Card Use Day.
6. If payment by the credit card presented by the Card Holder cannot be made due tocredit reasons, the Companies shall terminate the Communications Contract andthe Client must pay to the Companies the tour price in cash by a date which theCompanies separately specifies. If the client is not able to pay by the due date, theclient shall be charged a penalty charges equivalent to the cancellation fee
described in Article 14(1).
25. Subscription to Domestic Travel Insurance
If a client is injured during a tour, treatment costs, transportation costs and otherexpenses may be high. In the case of an accident, compensation claims for damages
against the assailant and the collection of compensation may be very difficult. To securethese, it is recommend that clients take out sufficient travel insurance themselves. For
details, please consult the sales staff of the store at which the client applied to the tour.