翻訳年月日

令和４年３月３１日

Translation Date March 31, 2022

※このデータベースに登録されている情報は、最新のものではない場合がありま* The information on this database may not represent the most recent

す。

information.

※英訳文は、日本語原文の内容理解を助けるための参考情報として提供されている* In the case of a discrepancy between the Japanese original and its

ものであり、日本語原文と英訳文に齟齬がある場合は、日本語原文が優先します。

English translation, the former shall take precedence. The English
translations are provided only for reference purposes to aid in theunderstanding of the Japanese originals.

障害者差別解消に関する相談及び問題解決手続きガイドライン

Guidelines for the Procedures for Counseling and Resolving Issues Regarding
the Elimination of Discrimination against Persons with Disabilities

令和２年４月１日
障害者差別解消推進総括監督責任者

April 1, 2020
裁定

Awarded by General Supervisor of the Elimination of Discrimination against
Persons with Disabilities

１目的

1. Purpose

このガイドラインは、国立大学法人東北大学における障害を理由とする差別の解消

The purpose of this guide line is to establish consultation and problem-の推進に関する規程（平成２８年規第３８号。以下「規程」という。）第１９条の規

solving procedures concerning the elimination of discrimination on the

定に基づき、障害を理由とする差別（以下「障害者差別」という。）の解消に関する

grounds of disability (hereinafter referred to as "discrimination against

相談及び問題解決の手続きを定め、もって適切かつ迅速な対応を図ることを目的と

persons with disabilities"),

します。

responses,

and to ensure appropriate and prompt

based on provisions in Article 19 of the Regulations on

Promotion of Eliminating Discrimination against Persons with Disabilities
at National University Corporation Tohoku University (Rule No. 38 of 2016;
hereinafter referred to as the "Regulations").
２

適用範囲

2. Scope of Application

このガイドラインは、教育研究その他本学が行う活動全般に参加する障害者及びそThis Guideline is applicable to consultations with persons withの家族その他の関係者からの不当な差別的取扱い又は合理的配慮の不提供に関する

disabilities who participate in education and research or other activities

相談（苦情の申し出等を含む。）及び障害者差別に起因する問題の解決について適用

generally conducted by the Tohoku University, or their families or otherします。

relevant persons on unfair discriminatory treatment or not serving
reasonable care (including filing of complaints, etc.), and to thesettlement of problems caused by discrimination against persons with- 1 -

disabilities.
３

相談体制

（１）

3. Consultation system

各部局及び全学に相談窓口を設置のうえ相談員を配置し、障害者差別の相(1) Consultation desks are established in each department and University,

談を受け付けます。なお、相談はいずれの相談窓口でも受け付けますが、全学的なand counselors are assigned to provide consultation for discrimination

対応を要すため部局での対応が困難な場合や、部局内での対応が適切な場合など、

against persons with disabilities. Consultation services are available at

相談の内容や状況に応じて、相談者の同意を得て相談窓口を変更する場合がありま

all the consultation desks, however, depending on the nature of counsellingす。連絡方法などの相談窓口に関する情報は、本学のホームページ上で公開しまand circumstances, such that it is difficult for the department to deal

す。

with the situation due to the need for a response as the University, or the
response within the department is appropriate, the desk may be changed
subject to the consent of the consulter. Information on consultation desks,
such as contact means is disclosed on the University's website.

〔相談窓口ＵＲＬ〕[Contact URL]○

- University consultation desk: Consultation Service Office for

全学相談窓口：職員相談室（一般の方々・職員の相談窓口）

Faculty/Staff Members (consultation desks for general people and staffs)
ｈｔｔｐ：／／ｗｗｗ．ｂｕｒｅａｕ．ｔｏｈｏｋｕ．ａｃ．ｊｐ／ｊｉｎｊｉ／

http://www.bureau.tohoku.ac.jp/jinji/open/sodan/index.htm

ｏｐｅｎ／ｓｏｄａｎ／ｉｎｄｅｘ．ｈｔｍ○

全学相談窓口：学生相談・特別支援センター

特別支援室（学生の相談窓口）- University consultation desk: Center for Counseling and Disability
Services/Disability Services Office (consultation desks for student)

ｈｔｔｐ：／／ｗｗｗ．ｃｃｄｓ．ｉｈｅ．ｔｏｈｏｋｕ．ａｃ．ｊｐ／ｆｒｏｎ

http://www.ccds.ihe.tohoku.ac.jp/front/disability_services_office/ｔ／ｄｉｓａｂｉｌｉｔｙ＿ｓｅｒｖｉｃｅｓ＿ｏｆｆｉｃｅ／○

部局相談窓口（一般の方々・学生・職員の相談窓口）- Department consultation desk (consultation desks for general people,
students, and staffs)

ｈｔｔｐｓ：／／ｗｗｗ．ｓｒｐ．ｔｏｈｏｋｕ．ａｃ．ｊｐ／ｊｉｎｊｉ／ｓｅ

https://www.srp.tohoku.ac.jp/jinji/secure/syogai/soudan.html

ｃｕｒｅ／ｓｙｏｇａｉ／ｓｏｕｄａｎ．ｈｔｍｌ〔障害者差別に関する相談例〕[Examples of counseling on discrimination against persons withdisabilities]

１）不当な差別的取扱いに関する相談

1) Consultation on unreasonable discriminatory treatment

- 2 -

①

正当な理由がないのにも関わらず、障害があることを理由に、事務窓口で対応[1] Without good reason, the action was left until later on the grounds ofを後回しにされた。

disabilities at an office counter.

②[2] Without good reason, issuance of documents was refused on the grounds

正当な理由がないのにも関わらず、障害があることを理由に、資料の送付を拒まれた。

of disabilities.

③[3] Without good reason, an attendant was requested for accompanying on the

正当な理由がないのにも関わらず、障害があることを理由に、付き添い者の同行を求められた。

grounds of disabilities.

④[4] Without good reason, study guidance or research guidance was refused on

正当な理由がないのにも関わらず、障害があることを理由に、学修指導・研究

指導を拒まれた。

the grounds of disabilities.

⑤[5] Without good reason, use of a facility was refused on the grounds of

正当な理由がないのにも関わらず、障害があることを理由に、施設の利用を拒否された。

disability.

⑥[6] Without good reason, participation in training was refused on the

正当な理由がないのにも関わらず、障害があることを理由に、研修への参加を拒否された。

grounds of disabilities.

⑦[7] Without good reason, the personnel rating was disadvantaged because

正当な理由がないのにも関わらず、合理的配慮を受けたことにより、人事評価で差を付けられた。

reasonable considerations were granted.

⑧[8] Without good reason, only persons with disabilities were subjected to

正当な理由がないのにも関わらず、募集や採用の際に、障害のある者だけ不利な条件を付けられた。

disadvantageous conditions in recruitment and assignment on the grounds ofdisabilities.

⑨

正当な理由がないのにも関わらず、障害があることを理由に、仕事を与えても[9] Without good reason, jobs were not assigned on the grounds of

らえなかった。

disabilities

２）合理的配慮の提供に関する相談

2) Consultation on Offering Reasonable Considerations①

教材の点訳をしてほしい。

[1] Translation of educational materials into Braille is desired.

②

実習において手話通訳をつけてほしい。

[2] Assignment of a sign language interpreter in practical trainings isdesired.

③

授業で音声の文字変換機器を用意してほしい。

[3] Installing a voice character conversion device in classes is desired.

④

障害に応じた定期試験の別室受験を認めてほしい。

[4] Permission for taking periodic examinations in a separate room
depending on disabilities is desired.

⑤

授業内容の情報取得のため、板書の撮影やＩＣレコーダーでの録音を認めてほ[5] Permission for taking pictures of blackboards and recording with IC

- 3 -

しい。

recorders is desired for the purpose to acquire information on the contentsof the class.

⑥

携帯スロープを用意してほしい。

[6] Portable slopes are desired.

⑦

会議内容を板書してほしい。

[7] Writing down the conference talk on blackboard is desired.

⑧

負担の程度に応じて柔軟に業務量を調整してほしい。

[8] Flexible adjustment of the workload according to the degree of burden
is desired.

⑨

作業手順を分かりやすく示したマニュアルを作成してほしい。

[9] Preparation of manuals that give an easy-to-understand description of
the work procedure is desired.

３）合理的配慮の不提供に関する相談（苦情の申し出等を含む）

3) Consultation on Not-Offering Reasonable Considerations (including Filingof Complaints, etc.)①

合理的配慮の希望に関する相談に応じてもらえなかった。

[1] A consultation for desired reasonable consideration was not provided.

②

合理的配慮の提供が困難な理由について、十分な説明がなかった。

[2] The reason that provision of reasonable consideration was difficult was
not explained sufficiently.

③

要望した配慮の提供が困難であることは理解したが、代替手段について検討し[3] The reason that provision of reasonable consideration was difficult wasてもらえなかった。

understandable, whereas no alternative measure was proposed.

④[4] Although reasonable consideration was to be provided, it was not

合理的配慮の提供を受けることになっていたにも関わらず、実際は提供してもらえなかった。

provided actually.

４）その他障害者差別に起因する問題の解決についての相談

4) Consultation, Miscellaneous, on Resolution of Problems Arising from
Discrimination against Persons with Disabilities（２）

相談員は、相談の内容や状況に応じて適切に応対するとともに、相談者の(2) Depending on the nature of consultation and the situation, theプライバシー等に十分配慮しながら関係部署及び各相談窓口との連携を図るなど、

counselors will deal with the issue appropriately; in addition, they will

問題の解決に必要な援助や情報等を相談者へ提供します。

provide assistances and advises necessary for resolution of the issue tothe consulter, such as cooperating with related departments as well as
consultation desks, taking into due consideration the privacy of theconsulter.

４

問題解決手続き

相談者は、相談の支援や合理的配慮の提供を受けてもなお差別が解消されない場合

4. Problem Settlement Procedures
In the event where discrimination has not been resolved even after- 4 -は、問題解決（紛争の解決を含む。以下同じ。）を求める申立てを行うことができまconsultation for support and/or provision of reasonable consideration, theす。なお、申立てにあたっては、部局相談窓口への相談者は、各部局の長をもってconsulter may make petition to demand problem settlement (including

充てる障害者差別解消推進監督責任者（以下「監督責任者」という。）に対し申立て

settlement of disputes; the same shall apply hereinafter). In such eventsを行い、全学相談窓口への相談者は、障害者差別解消推進委員会（以下「推進委員of petition, consulters to department consultation desks shall make会」という。）に対し申立てを行います。

petition to Supervisors of Elimination of Discrimination against Persons
with Disabilities to which the head of each departments is assigned(hereinafter referred to as the "Supervisors"), while consulters to Tohoku
University consultation desks shall make petition to Committee for
Promoting Elimination of Discrimination against Persons with Disabilities(hereinafter referred to as the "Promotion Committee").

（１）
①

申立て

(1) Petition

問題解決の手続きは、申立者が、相談窓口を通じ監督責任者又は推進委員会に[1] Problem settlement procedures shall be initiated when the person who

対し、様式１「障害者差別解消申立書」（以下、「申立書」という。）を提出すること

makes petition submits Form 1 “Complaint Form for Elimination of

により開始します。

Discrimination against Persons with Disabilities” (hereinafter referred toas the "Complaint Form") to the Supervisors or Promotion Committee throughconsultation desks.

なお、申立者本人による申立書の作成が難しい場合は、所定の様式に代えて、点字

When it is difficult for those who make petition to prepare Complaint Formや介助者による代筆での作成も認められます。

by themselves, preparation by means of Braille or an amanuensis is
acceptable instead of the prescribed form.

②

監督責任者及び部局長が指名する職員をもって充てる障害者差別解消推進監督[2] Supervisors and Managers of Elimination of Discrimination against者（以下「監督者」という。）又は推進委員会は、提出された申立て内容について審

Persons with Disabilities (hereinafter referred to as the "Managers") to

査のうえ対応の有無等を決定し、その旨を申立者へ通知します。審査にあたって

which staffs appointed by department heads are assigned, or the Promotion

は、必要に応じて、申立て内容についての確認や補正の照会等を行うことがありま

Committee shall examine the content of the petition submitted and decide

す。

whether or not to deal with, then notify to those who make petition
accordingly. Examination may include confirmation of the contents of thepetition and inquiries for amendments, etc., if necessary.

③

申立者は、当該申立てが係属している間は、いつでも様式２「障害者差別解消

申立取下書」により申立てを取り下げることができます。

[3] Those who make petition may withdraw the petition by means of Form 2"Written Withdrawal of Complaint Form against Elimination of Discrimination- 5 -against Persons with Disabilities”. at any time, while the petition ispending.
（２）

支援等の実施(2) Implementation of Support, etc.

１）監督責任者への申立ての場合

1)In Case of Petition to Supervisors

監督責任者及び監督者は、受け付けた申立て内容についての状況を確認し、同申立Supervisors and Managers shall confirm the situation based on the contentて後、概ね２ヶ月以内に具体的な支援内容等を検討・協議のうえ、その結果を速やof the petition received, then examine and discuss specific support details

かに申立者へ説明するとともに、実施後も必要に応じて見直しを行います。

within approximately two months after the petition, and promptly explain
the results to those who make the petition; such support shall be reviewed
as appropriate even after implementation.

２）推進委員会への申立ての場合

2)In Case of Petition to the Promotion Committee推進委員会は、受け付けた申立て内容についての状況を確認のうえ、専門委員会

Confirming the situation based on the content of the petition received, the（公正、中立、客観性を確保した２人以上の委員により構成。以下同じ。）を設置

Promotion Committee shall establish an Expert Committee (consisting of 2 or

し、同申立て後、概ね２ヶ月以内に具体的な支援内容等を検討・協議のうえ、そのmore members who secure fairness, neutrality, and objectivity; the same

結果を速やかに監督責任者へ助言・勧告等を行います。なお、申立て内容の緊急性

shall apply hereinafter), then examine and discuss specific support details

等を考慮し、所定の手続きに先行又は併行して、申立者の活動環境等を確保するた

within approximately two months after such petition, and promptly advise orめに必要な当面の措置を講ずるよう関係部局の長等に要請することがあります。

recommend the results to Supervisors. In this event, considering theurgency of the factors of the petition and others, in order to secure theactivity environment of those who make petition, taking immediate actions
required may be requested to Department heads, etc. concerned, in advanceof or in parallel to the prescribed procedure.

監督責任者及び監督者は、助言・勧告等を受けた具体的な支援内容等を確認のうえ

Supervisors and Managers shall confirm the specific support actions, etc.

速やかに申立者へ説明するとともに、実施後も必要に応じて見直しを行います。なadvised or recommended, then promptly explain that to those who makeお、助言・勧告等により教育・指導すべき職員等がいる場合は、必要な措置を講じ

petition; such support shall be reviewed as appropriate even afterます。

implementation. In addition, if there are any staff and such who needtraining or instruction based on the advice or recommendations, necessary
measures shall be taken.

３）監督責任者から推進委員会への依頼の場合

3)In Case of Request from Supervisors to the Promotion Committee

監督責任者及び監督者は、申立者への支援内容を検討・協議する段階で、部局でのWhen Supervisors or Managers determine that it is difficult for the- 6 -対応が困難（部局の対応で問題が解決しなかった、全学的な施策としての対応が必

department to deal with, during examining and discussing details of support

要など）であると判断した場合は、理由等をまとめた意見を書面で付したうえで、

to those who make petition (such that the issue is not settled within the推進委員会へ問題解決のための検討・協議を依頼することができます。

response in the department, or it requires an action as a policy of the
University), they may request to the Promotion Committee for conducting
deliberations and discussions to settle the issue, by submitting writtencomments summarizing the reason, etc.

推進委員会は、部局からの依頼を受けて必要があると判断した場合は、専門委員会

Upon a request from departments, the Promotion Committee shall establish anを設置し、監督責任者から提出された意見を踏まえ、同依頼後、概ね２ヶ月以内にExpert Committee when considered necessary, then examine and discuss

具体的な支援内容等について検討・協議のうえ、監督責任者へ助言・勧告等を行い

specific support details within approximately two months after suchます。

request, taking into consideration the comments submitted from Supervisors,and promptly advise or recommend the results to Supervisors.

監督責任者及び監督者は、助言・勧告等を受けた具体的な支援内容等を確認のう

Supervisors and Managers shall confirm the specific support actions, etc.

え、速やかに申立者へ説明するとともに、実施後も必要に応じて見直しを行いまadvised or recommended, then promptly explain that to those who makeす。なお、助言・勧告等により教育・指導すべき職員等がいる場合は、必要な措置

petition; such support shall be reviewed as appropriate even afterを講じます。

implementation. In addition, if there are any staff and such who needtraining or instruction based on the advice or recommendations, necessary
measures shall be taken.

（３）推進委員会への報告(3) Report to the Promotion Committee

監督責任者は、問題の解決が図られた後は、対応経緯等をまとめ推進委員会へ報告

Once the issue is settled, Supervisors shall summarize the background ofします。

the action and such then reports to the Promotion Committee.

５その他

5 Others①

相談や問題解決手続きにあたっては、必要に応じて手話通訳、ノートテイク、[1] During consultation and problem settling procedures, it is possible to

パソコンノートテイク、補聴システムなどの情報保障を行うこと等ができます。

guarantee information accessibility for the disabled as appropriate, suchas sign language interpreters, note taking, PC note taking, and/or hearing
aid system.

②

本学構成員は、問題解決手続きにあたり、監督責任者又は監督者並びに推進委[2] Members of the Tohoku University are not allowed to refuse a request

員会又は専門委員会から聴取を求められたときは、正当な理由がなければこれを拒

for hearing when Supervisors, Managers and/or the Promotion Committee or

むことはできません。

Expert Committee request it in the course of problem settlement procedures,- 7 -without justifiable grounds.
③

相談や申立てを行った者が、不利益な取扱いを受けるなど「二次被害」を被る[3] It is not absolutely permitted that those who request consultation or

ようなことがあってはなりません。報復行為や第三者による差別的な取扱い、嫌がmake petition should suffer from "secondary damage" such as being subjected

らせなどは当然に禁止されます。

to disadvantageous treatment. Any retaliatory act, discriminatory treatment
or harassment by a third party is naturally prohibited.

④

相談や問題解決手続きに関わる者は、関係者のプライバシー、名誉その他の人[4] Persons involved in consultation and problem settlement procedures must

権に十分配慮しなければならず、厳格な守秘義務を負い、関わらなくなった場合もgive due consideration to the privacy, honor, and other human rights of the

同様です。

parties concerned, as well as owe strict confidentiality obligations, even
if they are no longer involved.

⑤

相談や問題解決手続きに関わる者は、個人情報の取扱いにあたり、国立大学法[5] When handling personal information, persons involved in consultation

人東北大学個人情報保護規程（平成１７年規第１１号）に基づき、適切に収集し管and problem settlement procedures must properly collect and manage it in

理しなければなりません。

accordance with the Regulations on Protection of Personal Information at
National University Corporation Tohoku University (Rule No. 11, 2005).

⑥

監督責任者又は推進委員会は、相談や問題解決手続きのあらゆる過程におい[6] In the event that an inappropriate act is discovered in the course ofて、不適切な行為が発覚した場合は、行為者への注意・指導や懲戒委員会への当該

consultation or problem settling procedures, Supervisors or the Promotion

事案の通知等の措置を講じることがあります。

Committee may take measures such as warning or instructing to theperpetrators or notifying said cases to the Disciplinary Committee.

様式１Form 1

障害者差別解消申立書

Complaint Form for Elimination of Discrimination against Persons with
Disabilities

ふりがな

Furigana

氏名

Full name

生年月日

Date of birth

（年齢）

(Age)

年

月

（

歳）

性別

日生

Year, Month, Day(years)Gender- 8 -□男- Male□女- Female□その他- Other□無回答- None answer

身分(Position)□職員- Staffs

所属部局

Affiliated department

職名

Job Title□学生- Student

所属学部・研究科

Faculty/Department or Graduate School（学科・専攻）(Department/Major)

学年

Grade

□学部

- Faculty□修士- Master□博士- Doctor

年

Grade

□その他

- Others

連絡先Contact

現住所

Residence address

電話番号

Telephone Number

Ｅ－ｍａｉｌE-mail

申立内容

Contents of petition

年

月

日

Year

Month

Day

申立者

Prepared by:

様式２

Form 2

障害者差別解消申立取下書

Written Withdrawal of Complaint Form against Elimination of Discrimination
against Persons with Disabilities

- 9 -

年

月

日付けで提出した「障害者差別解消申立書」については、以下の理由により、これを取り下げいたします。

I hereby withdraw the “Complaint Form for Elimination of Discrimination
against Persons with Disabilities” submitted on M/D/Y for the following
reasons:【取下理由】[Reason for withdrawal]

年

Year

月

日

Month

Day

申立者

Prepared by:

障害を理由とする差別の解消の推進に関する体制

Organization for Promotion of Elimination of Discrimination on the Groundof Disabilities

最高管理責任者

Chief Executive Officer (CEO)（総長）(President)

総括監督責任者

General Supervisor（理事又は副学長）(Executive Vice President or Vice-Presidents)

相談者

Consulter（申立者）(Originator)

全学相談窓口University consultation desk

〔学生〕

[Student]

学生相談・特別支援センター

Center for Counseling and Disability Services

特別支援室

Disability Services Office〔職員・学外者〕[Staff/Non-university members]

職員相談室Consultation Service Office for Faculty/Staff Members

申立て

Petition

問題解決体制Problem-settlement system

障害者差別解消推進委員会

Committee for Promoting Elimination of Discrimination against Persons with
Disabilities

専門委員会

Expert Committee

措置・解決Measure/Settlement

相談

Consultation- 10 -

連携

Corporation

解消 ・解決Resolution and Settlement

連携相談窓口変更

Change of cooperative consultation desk

助言・勧告等緊急措置要請

Requests for emergency measures such as advice and recommendations

困難な問題依頼

Request regarding difficult issues

相談Consultation

部局

Department

部局相談窓口Department Consultation Desk

〔学生・職員・学外者〕[Students/Staffs/Non-university members]

連携Corporation

申立て

Petition

問題解決体制Problem-settlement system

監督責任者

Supervisors（部局長）(Department heads)

指示

Instructions

報告

Reporting

監督者

Managers（部局長が指名する職員）(Staffs Appointed by Department Heads)

報告

Reporting

措置・解決

Measure/Settlement

支援内容等説明Explanation of support activities

教育・指導

Education/Guidance

職員等

Staffs, etc.

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