Privacy Policy
Hokuryuko Hotel North NAGANO (“Hotel”) stipulates the personal information protection
policy below and utilizes a personal information protection system, as well as makes all
personnel fully aware of the importance of protection said information, in order to safeguard
your data.
Obtaining of personal information

The hotel obtains customer personal information using fair and appropriate methods.
Use of personal information

The hotel uses personal information obtained from customers only within the scope necessary
for the purposes below.
- Bookings for hotel accommodation and restaurant facilities and related services- To engage in marketing activities for the hotel (client behavior analysis, development of newservice oﬀerings, surveys and analysis on potential improvements)- To mail, e-mail, fax, or provide sales information by telephone information on the hotel,
dining, products, and other services- To respond to customer inquiries and requests- To train hotel personnel in order to improve the quality of customer handling and services
Types of personal information obtained

The hotel may, in addition to receiving it directly from customers, receive from travel agencies
or other ﬁrms it is entered into contract with the below customer personal information
required for the purposes of use stated above.
- Customers booking accommodation and restaurant facilities
Name, telephone number, fax number, e-mail address, place of work or organizationalaﬃliation, address, etc.
- Customers using accommodation and restaurant facilities
Sex, name, date of birth, address, telephone number, fax number, e-mail address, credit card
details, passport number, nationality, place of work or organizational aﬃliation, address, timeof arrival and departure at/from hotel, ﬂight name, smoking preference, age of accompanying
minors, other information needed to comply with customer requests
Management of personal information

In order to maintain customer personal information in its most accurate and current state andprotect it from unauthorized access, loss, damage, alteration, leakage, et cetera and achieve
the purpose of use deﬁned above, the hotel maintains and manages a full security system andemploys measures to train personnel in its thorough use and compliance and maintain safety.
We manage personal information in the strictest fashion. Where outsourcing the handling ofcustomer personal information to third parties, we select operators able to install appropriate
safety measures and employ appropriate auditing of these third parties.
Prohibition of disclosure/provision of personal information to third parties

The hotel properly manages personal information obtained from customers and shall notdisclose or provide it to third parties without the prior consent of the customer in question,
except where providing it to third parties with which the hotel has entered into conﬁdentiality
agreements and within the scope of the purposes of use stipulated above and as required bylaw or for the protection of life, health, or property, and where prior consent from thecustomer would prove diﬃcult.
Request by customer for disclosure of personal information

Where a customer contacts the hotel via the contact address below and requests the disclosureof or revision to personal information of that customer that we retain, we will accommodate
the request within a reasonable scope and per the requisite procedures.
Strict compliance with applicable laws and regulations and review of complianceIn addition to strict compliance with the laws, regulations, and statutes that apply to thepersonal information we retain, including but not limited to the law of Japan, we will revise
the content of this policy as needed and continually aim to improve it.
Changes to policy

The hotel reserves the right to change this policy at any time without advance warning tocustomers. Where changes are made, the latest version of the policy will be published on thehotelʼs web site.
Inquiries

For inquiries concerning our privacy policy and use of personal information, please contact us
below.
Hokuryuko Hotel North NAGANO〒389-2322 7332-2 Mizuho, Iiyama-shi, Nagano
Tel 0269-65-3121