SUCCESS STORY
OCHIN
Industry• HealthcareSolutions• OpenText™ RightFax™
• OpenText™ RightFax™ Connect

OCHIN optimizes patient informationexchange with secure, centralized
and integrated fax solution
National health technology nonprofit uses OpenText hybrid fax
solution to help meet the triple aim in health care for the safety net

Results
Improved performancewith a fast, effective faxing
solution that enables clinics
to focus on patient care
Saved money and resourcesby eliminating manual faxing,
printing and scanning
Integrated seamlessly with
EHR systems, NextGen and Epic
Enhanced security and complianceof patient health information with
automated workflow and audit trail“While there are a plethora of faxing
vendors on the market, we chose
OpenText RightFax because it is bestin-class for integrations, scalabilityand value. OpenText provided a level ofintegration into our Epic and NextGen
EHR systems that we simply couldn’t
get with other fax vendor offerings.”
Paul Matthews

Chief Technology OfficerOCHINOCHIN optimizes patient information exchange with secure, centralized and integrated fax solution
OCHIN is a nonprofit health care innovation center that provides
technology solutions to community health centers to support
quality, affordable health care for all. One of the largest, mostsuccessful health information networks in the United States,OCHIN supports more than 500 organizations and 10,000
clinicians who serve more than 37 million patients nationwide.

Paul Matthews, chief technology officer at OCHIN, described thesearch for a solution, “While there are a plethora of faxing vendors
on the market, we chose OpenText RightFax because it is best-inclass for integrations, scalability and value. OpenText provided alevel of integration into our Epic and NextGen EHR systems that
we simply couldn’t get with other fax vendor offerings.”

Committed to supporting its members with the best available
information technology, OCHIN predominantly serves safety net
providers—clinics that provide health care to low-income, uninsured
and vulnerable populations. The organization works to integrate
products into supported electronic health record systems (EHRs),such as Epic and NextGen. Since their members operate on thin
margins, OCHIN looks for best-in-class technology delivered withcost-savings in mind.

Since deploying the RightFax solution, OCHIN and its member
clinics have seen improved operational performance, enhanced
productivity and security, reduced costs and increased integration.
By automating the exchange of fax information directly into the EHR,
RightFax accelerated the flow of information to health care providers
on OCHIN’s system.

Like most health care providers, OCHIN’s members use fax as partof their regular patient information exchange process, especially forservices that haven’t yet caught up with common EHR data-sharing
technology or are on an external system.
Fax system inefficiencies, health information security concerns andrising costs resulted in organizational challenges and didn’t reflect thebest standards in patient care. To address these challenges, OCHIN
sought a secure, centralized fax solution that would integrate with its
existing EHR.
Enter OpenText™ RightFax™, a centralized fax server solution for
powerful, secure and compliant faxing capabilities across an entire
health organization. Adding OpenText™ RightFax™ Connect, a cloud
fax transmission service, to an on-premises RightFax server
simplifies deployments by eliminating the complexity of maintainingand troubleshooting RightFax connections to an on-premises
telephone system.

“The OpenText RightFax Connect capability to expand capacity
for sending and receiving faxes is extremely beneficial. We hada lot of clinics, especially rural ones, who were often limited bytheir ability to add enough telephone capacity in their on-premises
infrastructure. The OpenText cloud solution has removed that
limitation and faxes are now sending much faster than they werein the past. They aren’t delayed, waiting for a telephone line to beavailable,” explained Matthews.
Additionally, the integration between RightFax and OCHIN’s EHRplatforms delivers a seamless experience critical to operations.
Layering RightFax onto the implementation, OCHIN’s user experience
remained the same. The ability to easily layer without changing how
providers, front desk and medical records staff used the system wasan important part of OCHIN’s success with the solution.
As the security officer for the company, Matthews appreciates
how the integration greatly increased audit trails and assuranceof patient privacy. Matthews noted, “Knowing that I can audit
everything helps on the compliance side to meet all of our HIPAA
obligations. OpenText RightFax has been very helpful for that.”“OpenText technology
assisted us greatly
in achieving ourgoal to make theclients’ onboarding
process seamlessand effective froma digital point of view.”
Shane Hickey

Senior Director,
Partnerships & Innovation
OCHIN

OCHIN optimizes patient information exchange with secure, centralized and integrated fax solution

Finally, the automated faxing solution delivered savings to OCHIN’smembers who struggled with staff time and costs of manuallyfaxing, printing and scanning documents and maintaining multiple faxsystems. The savings allow clinics to direct more resources to patientcare, rather than administrative tasks associated with faxing. Matthews
added, “One of the biggest benefits of the OpenText RightFax
solution is the reduction of cost related to resources and labor
hours, as well as materials, such as paper and ink.”“Our ongoing work is focused on creating the most efficient andcost-effective solutions possible for our member clinics. They aretreating the most vulnerable among us and the success of thesesmall clinics depends on innovation and doing more with less,” said
Shane Hickey, senior director, Partnerships and Innovation at OCHIN.
OCHIN’s success with RightFax is an important step toward meetingthat aim.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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SKU 17828(03/2021)